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from assessments of our compliance programs may require us to incur
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significant costs.
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Any failure or perceived failure to comply with existing or new laws and
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regulations, including the ones described in this risk factor, or orders
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of any governmental authority, including changes to or expansion of
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their interpretations, may subject us to significant fines, penalties,
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criminal and civil lawsuits, forfeiture of significant assets,
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enforcement actions in one or more jurisdictions, result in additional
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compliance and licensure requirements, and increased regulatory scrutiny
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of our business. In addition, we may be forced to restrict or change our
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operations or business practices, make product changes, or delay planned
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product launches or improvements. Any of the foregoing could materially
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adversely affect our brand, reputation, business, results of operations,
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and financial condition. The complexity of global regulatory and
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enforcement regimes, coupled with the global scope of our operations and
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the evolving global regulatory environment, could result in a single
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event giving rise to a large number of overlapping investigations and
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legal and regulatory proceedings by multiple government authorities in
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different jurisdictions, and have an adverse impact on, or result in the
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termination of, our relationships with financial institutions and other
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service providers on whom we rely for payment processing services. Our
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ability to track and verify transactions to comply with these
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regulations, including the ones described in this risk factor, require a
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high level of internal controls. As our business continues to grow and
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regulations change, we must continue to strengthen our associated
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internal controls. Any failure to maintain the necessary controls could
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result in reputational harm and result in significant penalties and
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fines from regulators.
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*Payments Regulation*
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In the United States, our wholly-owned subsidiary, Airbnb Payments, Inc.
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("irbnb Payments", is registered as a "oney Services Business"with the
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U.S. Department of Treasury' Financial Crimes Enforcement Network
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("inCEN", and subject to regulatory oversight and enforcement by FinCEN
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under the Bank Secrecy Act, as amended by the USA PATRIOT Act of 2001
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(the "SA". Airbnb Payments has also obtained licenses to operate as a
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money transmitter (or its equivalent) in various states and territories
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where such licenses are required. As a licensed money transmitter,
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Airbnb Payments is subject to obligations and restrictions with respect
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to the handling and investment of customer funds, record keeping and
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reporting requirements, bonding requirements, and inspection by state
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regulatory agencies. In U.S. states and territories in which Airbnb
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Payments has not obtained a license to operate as a money transmitter
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(or its equivalent), we may be required to apply for licenses or
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regulatory approvals, including due to changes in applicable laws and
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regulations or their interpretations.
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36
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We issue gift cards in the United States and in certain other
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geographies for use on our platform and are subject to consumer
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protection and disclosure regulations relating to those services. If we
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seek to expand our gift cards or other stored value card products and
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services, or as a result of regulatory changes, we may be subject to
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additional regulation and may be required to obtain additional licenses
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and registrations, which we may not be able to obtain.
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We principally provide our payment services to Hosts and guests in the
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EEA through Airbnb Payments Luxembourg SA ("PLux", our wholly-owned
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subsidiary that is licensed and subject to regulation as a payments
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institution in Luxembourg. EEA laws and regulations are typically
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subject to different and potentially inconsistent interpretations by the
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countries that are members of the EEA, which can make compliance more
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costly and operationally difficult to manage. For example, countries
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that are EEA members may each have different and potentially
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inconsistent domestic regulations implementing European Directives,
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including the European Union Payment Services Directive, the Revised
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Payment Services Directive ("SD2", the E-Money Directive, and the Fourth
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and Fifth Anti-Money Laundering Directives. Further, we provide our
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payments services to Hosts and guests in the United Kingdom and other
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geographies outside the United States and the EEA through Airbnb
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Payments UK Limited ("PUK", our wholly-owned subsidiary that is licensed
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and subject to regulation as an electronic money institution ("MI" in
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the United Kingdom, as well as through our other wholly-owned payments
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entities.
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PSD2 imposes new standards for payment security and strong customer
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authentication (aimed at fraud reduction) that may make it more
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difficult and time consuming to carry out a payment transaction. The
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United Kingdom began enforcing requirements with respect to online card
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payments in 2022, while countries in the EEA began enforcing these
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requirements in 2021. In many cases, strong customer authentication
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requires our UK and EEA guests to engage in additional steps to
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authenticate payment transactions and EEA Hosts to perform
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authentication upon access to their Airbnb payout account or
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modification of their payout account information. These additional
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authentication requirements may make our platform experience for Hosts
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and guests in the United Kingdom and EEA substantially less convenient,
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and such loss of convenience could meaningfully reduce the frequency
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with which our customers use our platform or could cause some Hosts and
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guests to stop using our platform entirely, which could materially
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adversely affect our business, results of operations, and financial
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condition.
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In many countries or geographies, it is and may not be clear whether we
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are required to be licensed as a payment services provider, electronic
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money institution, financial institution, or otherwise. In such
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instances, we partner with local banks and licensed payment processors
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