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58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
1) Liability insurance 2) Subsequent remedial measures 3) Settlement offers - including during negotiations 4) Payments or offers to pay medical expenses [Definition of Relevance]
4 relevant evidence that is excluded for policy reasons?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
1) Purpose? - to prove character b/c character in issue? -to prove character as circumstantial evidence of a person's conduct on the occasion in question? -to impeach or support credibility? 2) What method is being used? 3)Civil or Criminal case? 4)Does evidence prove a pertinent character trait? [Definition of Relevance]
4 Questions to ask about character evidence:
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
When character itself is in issue (defamation, negligent entrustment). Inadmissible if offered to prove that either party acted in conformity with that trait. [Definition of Relevance]
When is character evidence admissible in a civil case?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
Under MIMIC: - Mistake - Intent - Motive - Identity - Common plan or scheme [Definition of Relevance]
When is character evidence admissible in both civil and criminal cases?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
1) ON cross 2) No extrinsic evidence is allowed (you're stuck with the answer you get) [Definition of Relevance]
When can prior bad acts be used?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
ONLY by calling another witness. [Definition of Relevance]
How is reputation for untruthfulness brought in?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
NO. Claims or threatened claims are necessary to preclude settlements or settlement offers. Admissions with SO are not admissible. Admissions with offers to pay medical bills are. [Definition of Relevance]
Is a claim necessary to disallow the admission of offers to pay medical expenses?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
It is inapplicable if the confidential communication is made to aid the commission or planning of a crime of fraud. [Definition of Relevance]
What is one of the main limits of the Confidential Marital Communication privilege?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
It must relate to medical treatment. [Definition of Relevance]
What is the scope of the client-physician privilege?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
Must base opinion on facts or data which are of a type reasonably relied upon by experts in the particular field. [Definition of Relevance]
What is the requirement for expert testimony's basis for opinion?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
1) Declarant testifies at trial and is subject to cross concerning the PIS -AND- 2) The prior statement was given under oath at a hearing, trial or deposition. [Definition of Relevance]
When are inconsistent statements considered non-hearsay (and thus admissible for impeachment and substantively)?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
To rehabilitate and counter the effect of impeachment in the preceding question. It may be offered to rebut an express of implied charge of recent fabrication or improper influence or motive. [Definition of Relevance]
When is it permissible to use prior consistent statements?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
Make sure that it's not a settlement agreement. Like: "Betty offered to pay for all of Sammy's medical expenses and give him $5,000 if he would AGREE NOT TO SUE HER." [Definition of Relevance]
What to watch out for on offers to pay medical bills questions?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
To impeach and substantively. [Definition of Relevance]
For what purpose(s) can a learned treatise be used on cross examination against an expert witness?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
To impeach and substantively. IF PIS was not under oath, only can be used to impeach. [Definition of Relevance]
What may a prior inconsistent statement, made under oath at a prior proceeding, be used for?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
Offer to plead guilty is a settlement offer an is inadmissible for policy reasons. An actual guilty plea is a hearsay exception and can be offered to prove any fact essential to the judgment. [Definition of Relevance]
What is the difference between the use of an offer to plead guilty and an actual guilty plea?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
It can always be used. It is not hearsay because it gives knowledge to D of danger. [Definition of Relevance]
When can a statement of warning by a 3rd-party be used?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
A confidential communication made between spouses while they were married is protected. Either spouse has a privilege to refuse to disclose and prevent the other spouse from disclosing. Divorce will not terminate the privilege. [Definition of Relevance]
What communications made between spouses are protected? When does the privilege end?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
ON cross when the issue is materiality: 1) the testimony as a whole shows bias, defects in perception or memory, or untrustworthy character, or 2) testimony about an outcome affecting fact as by showing a material inconsistent statement. [Definition of Relevance]
Extrinsic evidence cannot be offered to impeach a witness on cross examination on a collateral matter. When can it be used?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
It must be authenticated--it must be identified as being what its proponent claims it is. If the evidence is of a type that is likely to be confused or can be easily tampered with, the proponent of the object must present evidence of chain of custody. There must be shown some adherence to a system of identification and custody. [Definition of Relevance]
What is one of the general requirements for admissibility of real evidence?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
Yes. Judge has total discretion as long as no partisanship for a particular side is shown. [Definition of Relevance]
May a judge call witnesses upon her own initiative and interrogate any witness who testifies?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
Yes. As long as the guilty plea is conclusive in the civil suit that follows and is relevant to increase the likelihood that D was at fault. [Definition of Relevance]
Can a guilty plea in a criminal case be considered an admission by a party opponent?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
No. It must occur during the normal course of business where there would be no motive to lie. [Definition of Relevance]
Can a report made by a business in anticipation of litigation be considered a business record?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
A person whose spouse is dhe defendant in a a criminal case may not be called as a witness by the prosecution, and a married person may not be compelled to testify against her spouse in any criminal proceeding. In federal court, one spouse may choose to testify against the other in a criminal case, with or without the consent of the party-spouse. Spousal immunity lasts only during the marriage and terminates upon divorce. As long as the marriage exists, the privilege can be asserted even as to matters that occurred prior to the marriage. [Definition of Relevance]
What is the spousal immunity privilege?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
58d7f625___Nevada_Flashcards___Cram_com__Definition_of_Relevance
Either spouse may refuse to disclose and may prevent another from disclosing a confidential communication made between the spouses while they were married. The communication must be made during a marriage, and must be in reliance upon the intimacy of the marriage relationship, which is presumed. This privilege is not afforded to a communication that is made in the know presence of a stranger. Both spouses jointly hold this privilege. [Definition of Relevance]
What is the for confidential marital communications?
[]
Evidence MBE / Nevada Flashcards - Cram.com
Definition of Relevance
http://www.cram.com/flashcards/evidence-mbe-nevada-473215
9/1438042990611.52_20150728002310-00176-ip-10-236-191-2_389083542_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-the growth of a worldwide economic, political, and cultural system -responsible for alarge range of problems to include domesctic unemployment and global pollution -although it is not globalization itself but the way in which globalization is being undertaken -increasing globalization is allowing corporations to circumvent domestic regulation [World Economy]
Globalization
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
1. been going on for centuries 2. gained momentum in the last 30 years and is unlikely to be reversed [World Economy]
2 Major Facts about Globalization
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-the system of international economic relationships in which all countries participate -complex international network of trade, production and finance -nations are tied together through the world economy [World Economy]
World Economy
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-nonindustrial nations poor nations of the world -agriculture and export of raw materials is generally how they sustain themselves -80% of the world live in poor nations -many less developed countries with industries are owned b y foreigners [World Economy]
Third world, lesser developed countries
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-the growth of a worldwide economic, political, and cultural system -responsible for alarge range of problems to include domesctic unemployment and global pollution -although it is not globalization itself but the way in which globalization is being undertaken [World Economy]
Globalization
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
- an economic in which the government owns and controls all economic insititutions -Inspired by Marx andLenin -keep out capitalist influence -planned economies with little competition -1990's most communist governments were gone -China and Vietnam have made radical shifts towards capitalism -few isolated nations practice communism [World Economy]
Communism
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
- Adam Smith Wealth of Nations -hard to define but three enduring qualitites 1. private property 2. market controls production and distribution f valuable commodities 3. privately owned business compete in teh market for profit [World Economy]
Capitalism
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-Classic principles of capitalism -individuals work harder for personal profit -Private Greed (workings of free market)=> Public good -market regulated only by supply and demand -Compeition = price regulation -"invisible hand" [World Economy]
Adam Smith Weath of Nations
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-restrict compeition and fix prices -size of modern corporations have the ability to artificially control the marketplace [World Economy]
potential conspiracy against people...?
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-corporations artificially control market -Government regulations and restrictions [World Economy]
Two ways in which we do not have pure capitalism...
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-enacted to benefit special interest, public and itself [World Economy]
Government Regulations and Restrictions
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
Countries: 1. United States 2. Canada 3. United Kingdom Characteristic: 1. small sate (government influence) 2. little regulation 3. weak unions 4. low labor costs Outcomes 1. Cheap Produciton Costs 2. High Inequlity 3. Low Benefits to workers 4. low unemployemt 5. High Poverty 6. low taxes 7. less job security - weak working class with less power in government [World Economy]
Corporate Capitalism
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
Countries: 1. European Nations Characteristics: 1. Large Welfare state 2. state regulation of the economy 3. economic planning 4. strong unions Outcomes: 1. High production costs 2. low inequality 3. high worker benefits 4. high unemployment 5. high poverty 6. high taxes working class and elite have power sharing agreement in alliance with government -organized economy to protect interest of both parties -labor unions and labor laws restrict what corporations can do in the economy [World Economy]
Cooperative Capitalism
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
Countries: 1.Japan 2. Developing countries in the East and Southeast Asia Characteristics: 1. Strong state intervention 2. extensive regulation and planning 3. weak unions Outcomes: 1.Medium production costs 2.low ineaquality 3.Medium worker benefits 4. Medium job security 5. low unemployment 6. low poverty 7. low taxes -state has more independent politaical power and conover the economy -government ministries hove power to plan the economy without considering short term and narrow working class or coporate interst -could lead in the wrong direction [World Economy]
State Capitalism
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
- in which government stays relatively uninvolved -almost no government ownership in industry -little economic planning -reflects United States [World Economy]
Neoliberal system or Free Market Economy
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-laws designed to protect free competition in the marketplace [World Economy]
Anti Trust Laws
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
- the control of a market or an entire industry by a single firm [World Economy]
Monoploy
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
- the control of a market place on an entire industry by a few large companies [World Economy]
Oligopoly
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
these laws have never been effectively enforced and likely collusion still continues [World Economy]
Effectiveness of antitrust regulation...
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
The biggest blocks of stock in major corporations today are owned either by a small group wealthy individuals or institutional stockholders such as banks, insurance companies, and pension and investment funds - 1% of the wealthiest/powerful Americans control 50% of famly held stock in US corporations -Average stockholder's voice is insignificant due to share -Banks/financial institutions have major share in power because they control loans [World Economy]
Who Runs the Corporations
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-small gorup of people that run U.S. economy -High level corportate manegers are a distinct social class that promote tehir interest [World Economy]
Corporate Class
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
Chief Executive Officer -419 to 1 agaisnt average worker [World Economy]
CEO
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
A corporation that has manfacturing, service, and sales operations in many countries around the world -linking economies of the world will lerad to greater overall prosperity -critics argue it will increase exploitation [World Economy]
Multinational Corporation
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-multinational corporations have expanded into lesser developed countries in Latin America, Asia and Africa -corporate powers have tremendous influence in poor countries and make decisions that effect a poor country's economy with little care of locals -poor nations only recieve short term rewards and end upworse off -however some economies like Thailand and China have greatly improved because of multinationalism [World Economy]
Multinational Forces in Poor Countries
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-laborers of foreign countries are taking over domestic jobs -primary reason why salaries have remained low during econmoic expansion [World Economy]
Outsourcing Jobs
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-deceit or trickery used to gain some unfair economic advantage -not always about money sometimes teh damage health or life of consumer -large political contributions -false claims -stock manipulations -ex. Enron moving out of Californaia [World Economy]
Fraud
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
Collusion by several companies to cut competition and st uniformly high prices [World Economy]
Price fixing
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-larger businesss will take a loss to get rid of competiton and then raise the price when the comeption has been eliminated -cut off raw materials [World Economy]
Ways to eliminate competion
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
1. Provide jobs to millions of Americans 2. regulate private sector [World Economy]
Role of Government
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-regulations and regulatory branches of the government serve special interest of business -revolving door between government and business -regulators are future chairmen [World Economy]
Public Complaints of Governement Regulation
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-The termination of government economic regulations and controls -businesses in the 1980's argued that regulation slowed down economy -ultimately benefited large corporations and damaged the public [World Economy]
Deregulation
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-the amount of money the government spends in excess of the amount it recieves in taxes and other revenues -indirect means to stimulate economy [World Economy]
Budget Deficit
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-an increase of prices -result of overstimulated economy [World Economy]
Inflation
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-inability to find a job when you want one -understimulated economy [World Economy]
Unemployment
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
1. the agriculture industry has steadily declined over the years 2. Manfacturing is being outsourced and jobs in the production field are being replaced with low paying service jobs 3. Women have made a permanent place for themselves in the workforce [World Economy]
3 Major Trends in the Workforce
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
part time worker who is seeking full time employment [World Economy]
Underemployment
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
workers who have given up looking for work and are not counted in unemployment figures [World Economy]
Discouraged Workers
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-shuting down small business with price cuts -not offering many benefits; or overvaluing benefits -poor working conditions -seeting the trend in the market -union busters - [World Economy]
How Wal Mart is destroying the working class...
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-A feeling of estrangement from society and social groups. A feeling of the loss of control over one's activitie's, especially one's labor [World Economy]
Alienation
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-workers recieve greater share of profits -allowing workers to participate in managerial decisions [World Economy]
How to fix worker alienation...
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-manual worker -decline in manual workers leadig tothe decline of the union [World Economy]
Blue Collar
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
non manual [World Economy]
White collar
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-The ups and downs that characterize all captialistic economies -Booms and busts [World Economy]
Business Cycle
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-profit increase -wage increase -productivity increase -unemployment decrease -poverty decrease -inflation increase [World Economy]
Business Cycle UP
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-real wages decrease -unemployment increase -poverty increase [World Economy]
Business Cycle DOWN
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
the actual value of wages after a correction for inflation [World Economy]
Real Wages
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-unemployment and inflation both stayed low -wages of average workes stagnanted -middle worked to keep up with economy -upper got richer -lower/poorer classes got poorer -Americans spent moe and saved less [World Economy]
Business Cycle of the 1990's
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-due to isolation from battlezones of WWII American industries were undamaged by the toll of war -Became dominant world economic force -1970 Europe and Japan begin regaining financial standing on world stage -US organizatons begin to globalize abandoned domestic interst/concerns for profit motive -high paying jobs begin to be outsourced by foregin worker competition -wage down/ unemployment up/ corporate business up [World Economy]
Minor History of American Economy post WWII
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
American = corporate capitalism = profit motive/ individualistic preception of business seeking highest profits for shareholders Cooperative and State Capitalism that place more imortance on domestic concerns and public welfare -Japans taken aback about the greed of US CEO's -491 to 1 [World Economy]
Developing capitalist systems in Japan and Germany vs American capitalism
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-Coportaions becamoe more politically involved -deregulation -lower personal and corporate taxes -politics against unions -welfare down [World Economy]
How did inequality intensify in economic recovery of 1980's?
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
1. Drops in profits for corporation intiated a striving for more political involement 2. HIgh tech industries and revolutionary innovation... double benefit more efficiency out of smaller work force 3. Increased consumer spending [World Economy]
Modern factors in have and have not American economy...
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-Have no concern over the damage inflicted on domestic working class -see it as a way to increase business productivity and efficiency [World Economy]
How do corporations view the gloalization?
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-Decrease social welfare programs to limit free riders -limit government regulation to allow a unretricted free market - tax cuts for the well to d -lowering minimum wage -support for the corporation -taxation and regulation strain corporatons and solutions for conomic problems should be individuistic and let sompanies go under if they are weak and allow strong companies to continue profit absorbtion unimpeded by regulation [World Economy]
Conservative Approach to Economy
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
depending on your social class and syle of life you will naturally adovcate public policy utilizing a conservative or liberal approach. It's relaible to say that values of an individual determine their outlook on American social life, however the factors that need to be addressed but are often for hard to describe nonetheles change are the elements of one's precept of reality that distributes importance and meaning to the external world. Social problems should not be simpified as obssesion over the profit motive or the unequal distribution of scarce resources; the the human complex that needs control over a material world. [World Economy]
My belief on public support for differing economic systems...
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-decreases competition -tax breaks for wealthy are not reinvested bolster teh public -safety net of average americans are stripped [World Economy]
Critcisms of Conservative Approach
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-contrast with conservative approach -seek to reunite the public, state and corporations in cooperation -economic social planning -damage to made by government can lead to negative side effects... ex communism and opression of its people [World Economy]
Individualistic Approach
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-the active involvement of governent in directing the economy -Japan and Germany involve multiple elements of economy to idenitfy weakness to improve econmoic enviroment - [World Economy]
Economic Planning
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-it is evident by our spending that the average American does not consider the long term - we need to lower debt and increase investment -only way to get to money is to reduce consumer spending which = reducing standard of living -reduce standard of living -Relentless materialism of our consumer culture is more likely an overall source of suffering than satisfaction -A better education of the complexities of our economic world is mandatory for the improvement in individual empowerment to reform the economy [World Economy]
American Economic Reality
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-reduce federal budget deficiet by encouraging savings -increase tax burden on corporation -reduce productive investment tax rate -increase tax rate on speculative investment -more money spent on education - reconstruct the workplace [World Economy]
What needs to change to have a more long term perspective...?
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-attempt to manufacturing that attempt to use the smallest possible amount of labor -smaller flexible workforce [World Economy]
Lean Production
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-overlapping management --increased worker involvement both in ownership, work conditions and management - increased number of shareholders [World Economy]
Economic Democracy
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
A stable socety that does not exceed the carrying capacity of the enviroment -Our modern economic enviroment is structured to reward individuals who seek short term profits and ignore long term harm to society [World Economy]
Sustainable Soiety
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-rapid changes have thrown the traditional economic system out of balance -favor specific limited cures for specific limited problems [World Economy]
The Functionalist Perspective on Economic Problems
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
- beleive that ever since businesspeople and indusrialist seized power from landed nobility, the have enlarged their power and their affluence at teh expense of everyone else -one group seizes power and seeks profit regaurless of the rest of society -exploitation of workers by their employers -decline in power of union = lack of governement support for the everyday man and women -Outsourcing exploits domestic working class and poorer nations [World Economy]
The Conflict Perspective on Economic Problems
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
- women are second class workers and more effort needs to be shown in all of our institutions to empower women to equal an equal status of their male counter parts [World Economy]
The Feminist Perspective on Economic Problems
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
d73af961__economy_Flashcards___Cram_com__World_Economy
-Psyhological aspects of the work enviroment lead to greater depression in workforce -System support creativity but also increases insecurity, fear, and aggression -downward mobile classes tendency to be hostile, withdrawn and have a low self esteem -the fear that reducing competiveness will destroy initiative and creativity => more emphasis isplace on psychological treatment of disorders rather than social and economic conditions that produce them [World Economy]
The Interactionist Perspective on Economic Problems
[]
SOCIAL PROBLEMS :: economy Flashcards - Cram.com
World Economy
http://www.cram.com/flashcards/social-problems-economy-1002881
9/1438042990611.52_20150728002310-00174-ip-10-236-191-2_392876815_0.json
943b4449_MKT_430_Flashcards___Cram_com____to_a_a_competitive_advantage
stages of operational competitiveness (stages)
stage 1: available for service i.operations are 'reactive' ii. primary mission- no mistakes iii. investments minimized stage 2- journeyman i. happens when competition comes into play ii. investments in tech. seen as cost savings in LR iii. operations are still secondary stage 3: distinctive competencies achieved i. firms mastered core service ii. operations now viewed level with other departments iii. technology changes from cost savings to enhancing customer experience stage 4: work class service delivery i. company's name synonomous for service excellence ii. tech becomes means to accomplish tasks that competitors can't
[]
MKT 430 Flashcards - Cram.com
philiosophical viewpoint where operations move from 'necessary evil' to a a competitive advantage
http://www.cram.com/flashcards/mkt-430-1517966
9/1438042990611.52_20150728002310-00314-ip-10-236-191-2_383406039_0.json
943b4449_MKT_430_Flashcards___Cram_com____to_a_a_competitive_advantage
perfect world model
to operate efficiently, a firm must be able to produce as if the mkt absorbed all outputs at a continuous rate and all input is coming in at a particular rate and with specified quality
[]
MKT 430 Flashcards - Cram.com
philiosophical viewpoint where operations move from 'necessary evil' to a a competitive advantage
http://www.cram.com/flashcards/mkt-430-1517966
9/1438042990611.52_20150728002310-00314-ip-10-236-191-2_383406039_0.json
943b4449_MKT_430_Flashcards___Cram_com____to_a_a_competitive_advantage
technical core
place within the organization where its primary function takes place.
[]
MKT 430 Flashcards - Cram.com
philiosophical viewpoint where operations move from 'necessary evil' to a a competitive advantage
http://www.cram.com/flashcards/mkt-430-1517966
9/1438042990611.52_20150728002310-00314-ip-10-236-191-2_383406039_0.json
943b4449_MKT_430_Flashcards___Cram_com____to_a_a_competitive_advantage
focused factory concept
operation where one part of the factory concentrates on one task i. promotes experience and effectiveness
[]
MKT 430 Flashcards - Cram.com
philiosophical viewpoint where operations move from 'necessary evil' to a a competitive advantage
http://www.cram.com/flashcards/mkt-430-1517966
9/1438042990611.52_20150728002310-00314-ip-10-236-191-2_383406039_0.json
943b4449_MKT_430_Flashcards___Cram_com____to_a_a_competitive_advantage
PWP
plant within a plant breaks up operations into sectiosn that buffer technical core
[]
MKT 430 Flashcards - Cram.com
philiosophical viewpoint where operations move from 'necessary evil' to a a competitive advantage
http://www.cram.com/flashcards/mkt-430-1517966
9/1438042990611.52_20150728002310-00314-ip-10-236-191-2_383406039_0.json
943b4449_MKT_430_Flashcards___Cram_com____to_a_a_competitive_advantage
why is services a servuction system nightmare
1. no way to keep inventory 2. directly linked to market (demand varies from min to min) 3. no way to decouple production from the customer 4.planning capacity is impossible
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MKT 430 Flashcards - Cram.com
philiosophical viewpoint where operations move from 'necessary evil' to a a competitive advantage
http://www.cram.com/flashcards/mkt-430-1517966
9/1438042990611.52_20150728002310-00314-ip-10-236-191-2_383406039_0.json
943b4449_MKT_430_Flashcards___Cram_com____to_a_a_competitive_advantage
solutions to make servuction system compatible with service operations
isolate technical core -adopt different mgment -philosophies for each unit of operation -technical core should be subjected to production-lining approach -high contact areas should sacrifice efficiency if consumer wants it to production-line the whole system: using hard/soft tech to standardize service create flexible capacity increase customer participation move time of demand
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MKT 430 Flashcards - Cram.com
philiosophical viewpoint where operations move from 'necessary evil' to a a competitive advantage
http://www.cram.com/flashcards/mkt-430-1517966
9/1438042990611.52_20150728002310-00314-ip-10-236-191-2_383406039_0.json
943b4449_MKT_430_Flashcards___Cram_com____to_a_a_competitive_advantage
service blueprints
flowchart of lines visibility i. useful bc it can show problems on paper before they occur
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MKT 430 Flashcards - Cram.com
philiosophical viewpoint where operations move from 'necessary evil' to a a competitive advantage
http://www.cram.com/flashcards/mkt-430-1517966
9/1438042990611.52_20150728002310-00314-ip-10-236-191-2_383406039_0.json
943b4449_MKT_430_Flashcards___Cram_com____to_a_a_competitive_advantage
process time
activity time/number of locations the activity is performed
[]
MKT 430 Flashcards - Cram.com
philiosophical viewpoint where operations move from 'necessary evil' to a a competitive advantage
http://www.cram.com/flashcards/mkt-430-1517966
9/1438042990611.52_20150728002310-00314-ip-10-236-191-2_383406039_0.json