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|---|---|---|---|---|---|---|---|---|---|
244436fd-0638-466e-9607-162db608bac6 | pending | 183377dc-1a9e-4a93-af44-819e89556413 | How can I get a real-life card of my own? | neutral | null | null | [
"getting_virtual_card",
"verify_my_identity"
] | null | null |
e080b878-cb03-45c4-ae11-969d4faa8e93 | pending | 664fde77-5fc2-4add-a8ff-3806a863e7d1 | Where will I find my card? | positive | null | null | [
"verify_my_identity"
] | null | null |
666f7291-7ebb-4369-a313-8be2926ec391 | pending | efb1e3e3-2a1b-41f6-a7af-ccbc2c41624a | If I want a physical card, do I have to pay anything? | neutral | null | null | [
"card_payment_not_recognised",
"get_physical_card",
"receiving_money",
"transfer_fee_charged"
] | null | null |
92dbd37e-38d9-4544-8677-6eac2aff50e3 | pending | 57622ced-091e-4e39-a108-1990b924a16d | Where can cards be delivered? | neutral | null | null | [
"card_arrival"
] | null | null |
5c0f8578-59ef-4387-95d2-3d08a1dd0e62 | pending | 68c4ca3c-6911-4f3a-ac4d-b251dd09d668 | I need a physical card. | neutral | null | null | [
"get_physical_card"
] | null | null |
d229b4ce-445b-4544-9f39-44ae582b0f23 | pending | cdefb9f0-9b6f-49aa-a0f9-1815d68a9456 | What are the fees for a physical card? | negative | null | null | [
"card_payment_fee_charged",
"get_physical_card",
"transfer_fee_charged"
] | null | null |
428d1071-040a-44c5-a7db-a85321b22f93 | pending | 2af5f827-fca5-4b8b-bb76-50a2d78f0835 | How do I get an actual card? | neutral | null | null | [
"get_physical_card",
"getting_virtual_card"
] | null | null |
1652ef3c-284f-4cb2-bd6c-6b863b2c6b0c | pending | 96f3b06f-5189-4aa2-8e2b-07e7b56ba58c | Can I get a real card? | negative | null | null | [
"getting_virtual_card"
] | null | null |
08e04ab2-b6ad-4def-8cdd-80d0c3c2194b | pending | 32cb8239-7d43-4a50-9dce-0e235f09b909 | Why is my disposable virtual card being denied? | negative | null | null | [
"get_disposable_virtual_card"
] | null | null |
c9736715-cd48-42ca-88ec-e06b3284db7d | pending | 57258f58-7ff1-4e8b-9a48-630af8ba1915 | My disposable virtual card doesn't seem to work | negative | null | null | [
"get_disposable_virtual_card",
"virtual_card_not_working"
] | null | null |
d7bc753c-42df-47c0-a25c-e72835313b98 | pending | 0aad5877-e7f2-4703-b948-168649603b40 | My disposable virtual card is broken. | negative | null | null | [
"get_disposable_virtual_card"
] | null | null |
6c0b5596-9e8e-470a-80f9-3edef36a2219 | pending | 288bea6e-7879-43f6-a1dd-e37e8e3f01c0 | My non-physical card will not work | negative | null | null | [
"card_not_working",
"get_physical_card"
] | null | null |
bf836e87-c427-4365-a66c-e248bdb448c0 | pending | 069aa699-5603-4e65-a5f2-e8182ddb2217 | Why did the disposable virtual card which I used to pay a gym subscription get denied? | negative | null | null | [
"get_disposable_virtual_card",
"why_verify_identity"
] | null | null |
25e06f16-e36c-4c20-8de1-18a56f233b7d | pending | c493000c-f37e-474a-8b95-d54422d1ce14 | Why is my virtual card is being declined? | negative | null | null | [
"declined_transfer",
"getting_virtual_card",
"why_verify_identity"
] | null | null |
864dfe01-c70a-4a7a-8704-9ef7e903f3d5 | pending | a6eb589b-79e5-4db6-a737-ba6712f9974d | Are there restrictions for my disposable card since it does not seem to be working? | negative | null | null | [
"disposable_card_limits",
"get_disposable_virtual_card"
] | null | null |
c952d624-d6be-4f6d-b83f-ac45fb3e0c3e | pending | 33f0f5b3-9cbb-43ed-bf70-212a6649c307 | I cannot get my virtual card to work. | neutral | null | null | [
"virtual_card_not_working"
] | null | null |
7e21afb5-b997-4aab-9feb-92af4e606ded | pending | 9b1fd0f4-10e9-44c3-b841-c11e92b2607b | I was at the store earlier and my virtual card didn't work. What's the solution for this problem? | neutral | null | null | [
"virtual_card_not_working"
] | null | null |
ecb89dc5-dac3-4dd7-814f-ecce23128607 | pending | 370403a8-4061-445c-a840-2ae2d7e34706 | My disposable virtual card will not work | negative | null | null | [
"get_disposable_virtual_card",
"virtual_card_not_working"
] | null | null |
88e0c1e2-3118-456d-b02a-d058e386016c | pending | 91279fa4-cfad-49ba-80b5-60c700eab9c1 | I cannot use my disposable virtual card. | negative | null | null | [
"get_disposable_virtual_card"
] | null | null |
2caf144e-5923-468d-b803-57c3acd84569 | pending | d4b2fbdb-5fad-42aa-b4ed-1b140b6db541 | Can I make multiple online transactions with my virtual card? | neutral | null | null | [
"getting_virtual_card",
"transaction_charged_twice"
] | null | null |
7ae3d473-f9d8-44dd-b59e-352a5e97e561 | pending | 3a98153c-4b34-468d-838c-c4a2325bb6dc | Why was my virtual card declined when attempting to setup automatic billing? | negative | null | null | [
"automatic_top_up",
"why_verify_identity"
] | null | null |
031d3611-d33a-4430-940c-d3bfeaecc47e | pending | d5259462-dbeb-4ac6-b295-d756d1dfa2a1 | Why doesn't my disposable virtual card work? | negative | null | null | [
"get_disposable_virtual_card",
"virtual_card_not_working"
] | null | null |
50d1a4f2-17e3-4e79-97e5-d49978a374a2 | pending | 084ff3fa-3a7c-4046-b21c-20354173f10e | Why can't I use my virtual card for subscription services? | negative | null | null | [
"getting_virtual_card",
"virtual_card_not_working",
"why_verify_identity"
] | null | null |
8f57a77e-2c1a-4249-96c0-909ceb0ad18b | pending | c0475e44-b84e-4f17-a816-c366b43f8a76 | Why isn't my virtual card working? | neutral | null | null | [
"virtual_card_not_working"
] | null | null |
17c13de7-8e45-4b29-a8b8-07e628c031b1 | pending | 796ef932-e6f4-47bf-a6c7-9c66a1ace50a | I cannot make transactions with my virtual card. | neutral | null | null | [
"getting_virtual_card",
"unable_to_verify_identity",
"virtual_card_not_working"
] | null | null |
711b5b07-94d2-4011-be12-6cbfbd4ca9da | pending | 2fd816be-6b6b-4088-8552-8b31bb4a771d | For some reason, the virtual card won't work for me. | neutral | null | null | [
"virtual_card_not_working"
] | null | null |
7d59c937-ffb9-4c99-96ef-4a0c48acd2ac | pending | 58a0a24e-ece8-4fb1-985c-ef6ec2e8c1ef | My disposable virtual card has been rejected by the merchant earlier today. What should I do? | negative | null | null | [
"get_disposable_virtual_card"
] | null | null |
710b7268-e6dd-49e3-8e3b-eb160bd7691d | pending | ce843b7b-1e20-49ac-a28a-e569aff6c52d | How can I fix a problem where my virtual card is rejected? | negative | null | null | [
"virtual_card_not_working"
] | null | null |
19fcc86c-8ebd-4c7f-892e-b184466d8f62 | pending | f2925158-6550-49e8-bae1-e08b39b6d4b6 | My virtual card isn't working. What do I do? | neutral | null | null | [
"virtual_card_not_working"
] | null | null |
8ecee966-775b-43b6-b2e7-6ec6573d75e5 | pending | 44d15695-8da8-4068-9386-4f1ca9587a0e | What do I do if my virtual card won't work. | neutral | null | null | [
"virtual_card_not_working"
] | null | null |
b1bce6e6-0599-4770-bf9b-e5617f0105cd | pending | af360b34-ed9a-4f4c-92c4-71af92b956b7 | Is there a trick to get the disposable virtual card to work? | negative | null | null | [
"get_disposable_virtual_card"
] | null | null |
0233c85a-9878-4341-9954-6927c8d6f9e9 | pending | 1f478fa2-ceb3-4e76-b773-849674b74bfa | Why can't I get my virtual card to work? | neutral | null | null | [
"virtual_card_not_working"
] | null | null |
04b76b7a-858f-4df7-991b-0460c411e39f | pending | f8b5b51d-a6e6-4c77-9a9d-d2276461e010 | My card is just not working at this time. | neutral | null | null | [
"card_not_working"
] | null | null |
21380b74-40ca-4786-8f09-7f93ed2cd26e | pending | e861b939-4376-4b03-9ea0-d83b0576f6cd | My disposable card seems not to be working am I doing something wrong? | negative | null | null | [
"card_not_working",
"get_disposable_virtual_card"
] | null | null |
70abed14-39a8-456e-9a8e-2c7430c86f5c | pending | 7957ea20-3bda-400f-9c3a-4b6633ff26ca | My payments from my virtual card keep getting rejected. | neutral | null | null | [
"declined_card_payment",
"virtual_card_not_working"
] | null | null |
2999820f-d5ab-4cae-9367-05e32c627823 | pending | 2be1afb0-749d-42c7-8876-01489b9ee86e | My disposable virtual card is not working when I try to use it at a point of sale transaction. What do I do now? | negative | null | null | [
"get_disposable_virtual_card",
"virtual_card_not_working"
] | null | null |
62e29e9d-7b28-4b72-8f2f-88615499e73a | pending | a560d011-701c-4147-af08-18321e60fad4 | My transaction was just declined when I was using my disposable virtual card. What can I do? | negative | null | null | [
"get_disposable_virtual_card"
] | null | null |
91fbb34e-77d0-4907-a4d0-b29f0b63e98c | pending | ad08e910-bab5-40e7-bc8e-6958232d21e3 | My disposable virtual card is not working | negative | null | null | [
"get_disposable_virtual_card",
"virtual_card_not_working"
] | null | null |
c1061ebb-a6ba-41d2-a8a1-14a5bec0f326 | pending | 73dc750a-06d0-4c97-a1f2-e9c0e7da8830 | How do I get my disposable virtual card to work? | negative | null | null | [
"get_disposable_virtual_card"
] | null | null |
30b10844-5b0f-45ee-b135-a651c4242208 | pending | 4be3f8ae-9dbf-4c8f-a487-6811a1642f24 | How come my disposable virtual card used to pay for a gym subscription got rejected? | negative | null | null | [
"get_disposable_virtual_card"
] | null | null |
b6086489-94e0-4851-a12d-3b8055b56630 | pending | f82f3f44-d58a-400a-9e5d-023bb2d8ceea | Payments from my disposable virtual card don't work | neutral | null | null | [
"get_disposable_virtual_card",
"virtual_card_not_working"
] | null | null |
dfdecb6f-a012-4489-96a5-7a954ed80f53 | pending | 339df9a6-73db-470e-9fd0-928380cfe929 | My disposable virtual card was rejected by the merchant, please help? | negative | null | null | [
"get_disposable_virtual_card"
] | null | null |
f85a005a-c2b2-43a3-adcd-f08fb9c27647 | pending | 728c4b1b-e1c4-4717-8e57-0427908fd92d | My virtual card won't work. | neutral | null | null | [
"virtual_card_not_working"
] | null | null |
13d596bc-acac-4dd4-b165-5eca3c786d2c | pending | f4386c11-6109-4a13-9844-f270c4960b75 | Tell me why my virtual disposable card won't work. | negative | null | null | [
"get_disposable_virtual_card",
"virtual_card_not_working"
] | null | null |
febf31bc-f04d-44ba-bf30-c939f0602870 | pending | 11195845-3211-4d73-b069-0d3d870a6f4a | I need help getting the virtual card to work. | neutral | null | null | [
"getting_virtual_card",
"virtual_card_not_working"
] | null | null |
c69b3728-6596-44db-9ba2-777546118dde | pending | 55252a12-d307-4ee2-9a0d-060aa81a7ef9 | I was trying to use my virtual card at a merchant and it was rejected. How can I fix this? | neutral | null | null | [
"virtual_card_not_working"
] | null | null |
6be4691f-106e-4fb5-b5c3-fea500ca2d02 | pending | 54314646-7f70-4d9c-948b-8d76b79414ba | How do I make my virtual card work? | neutral | null | null | [
"getting_virtual_card",
"virtual_card_not_working"
] | null | null |
86fda20a-e706-4e0d-a412-0ce760ad8166 | pending | d0b2f3af-c60f-481c-96a7-73957fae1fa2 | virtual card is not working for me | neutral | null | null | [
"virtual_card_not_working"
] | null | null |
66cda208-db9e-4fb9-9c86-7ac1c2d91c43 | pending | c0a80faf-b28e-4c0b-af68-a18f69850d7c | What happened to where my top-up was canceled? | negative | null | null | [
"cancel_transfer",
"top_up_failed",
"top_up_reverted"
] | null | null |
526a8843-fe0f-4637-968e-9995e5e61e1d | pending | f62e8a79-bbff-495e-b038-4b8002e332c9 | I tryed to make a top-up with cryptocurrency but the payment was referted. | neutral | null | null | [
"card_linking",
"card_payment_not_recognised"
] | null | null |
5bcff30b-3c19-412e-8e02-4c2d8a869841 | pending | ae1787ef-ea2e-4f1e-9341-7685cf53d1de | The app reverted my top off. | negative | null | null | [
"exchange_via_app",
"top_up_reverted"
] | null | null |
812dd0c0-6170-48e6-b342-38f1936974c8 | pending | e98aef99-6b02-47a7-98dc-c10747c4fd52 | The app reverted my action when I topped up. | negative | null | null | [
"exchange_via_app",
"top_up_reverted"
] | null | null |
3ae3afdb-e254-4b2a-b3bd-d2c375b333a4 | pending | 97372ebf-656d-42bb-8881-3711e528bdf7 | Was my top up reversed? | neutral | null | null | [
"reverted_card_payment?",
"top_up_reverted"
] | null | null |
a404fab5-5460-4b46-83ab-ff3ba0ccf2b7 | pending | 57746e91-5c11-4151-9359-76082e32c69d | I see my top-up was canceled, but why? | negative | null | null | [
"why_verify_identity"
] | null | null |
c7b7d3f9-fa0f-48b8-8213-cec66078d379 | pending | 5ec3983c-9064-4ddf-8d9d-9e194570f4ef | Do you know if my top-up has been cancelled? | negative | null | null | [
"cancel_transfer",
"top_up_failed"
] | null | null |
c597b140-e459-42c2-b9c2-9785210189f4 | pending | 05d6e88e-9c21-4ae8-afb4-ecaac99ebde5 | has my top-up has been cancelled | negative | null | null | [
"cancel_transfer",
"top_up_failed"
] | null | null |
883e691e-c87d-49ff-9a47-f7bb6c70bad0 | pending | 8a17c031-efb7-4d82-a276-f560b3f31b90 | My top-up was revoked. | negative | null | null | [
"top_up_failed"
] | null | null |
097c3ccf-96a6-47b8-a9c6-98850a38c3ca | pending | 9e1ed09c-c5c3-40ae-b8fb-f9375626605b | Causes of top-up cancellation | negative | null | null | [
"cancel_transfer",
"why_verify_identity"
] | null | null |
487ed2ef-e57e-4aec-b233-75156c835af8 | pending | 78755cd0-cfe1-4440-a0f1-c2c26e0ab267 | The app reverted what I topped up. | negative | null | null | [
"exchange_via_app",
"top_up_reverted"
] | null | null |
93ddf5e3-64bf-4158-99eb-42d8e4b62f1d | pending | eb234a9e-f288-44fe-9894-dd92f3e57ece | Has my top up been reverted? | negative | null | null | [
"reverted_card_payment?",
"top_up_reverted"
] | null | null |
de6293ac-5e92-4c65-9638-b617762c4f0d | pending | e16be182-346b-4c41-967d-d5d12ae2a84a | Im very upset as my top-up was canceled and I have no idea why. | negative | null | null | [
"top_up_failed",
"why_verify_identity"
] | null | null |
f6d17a14-64d0-4b6d-918e-b46f64176c35 | pending | 97660b02-1b0a-4c10-90d5-1b4c78866770 | My top-up has been cancelled. | negative | null | null | [
"cancel_transfer",
"top_up_failed"
] | null | null |
939e2c7c-ed68-4f5a-8afb-7f182f72060f | pending | f7a65d8c-6aba-4388-994a-acff6d4ab7c6 | On my last transaction it seem that my top-up was not successful. | positive | null | null | [
"top_up_failed"
] | null | null |
fdbc7246-1967-41cd-bbd8-c8b7b88ebe06 | pending | 5871c690-cb85-40d0-9c36-272f68854c00 | I'd like to know why my top-up was canceled please. | negative | null | null | [
"why_verify_identity"
] | null | null |
2c44968b-3cd0-422d-977b-8aaeab51ba21 | pending | ef6f3b81-f7b3-41db-99be-71788b814ea4 | I tried making an update to my balance using cheque just yesterday but it doesn't appear to have worked. Should this not be a faster process? I need you to please check over my account because something has went wrong. | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
288c94c2-f87b-4924-9014-30e3828fa62b | pending | e9ceb856-3d2c-44ad-81cb-5733ed9df2ce | How come I don't see my deposit in my account yet? | positive | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"Refund_not_showing_up",
"transfer_into_account"
] | null | null |
c547a797-9ffa-4b25-b178-484ab705ede5 | pending | e3290682-ceb3-43ff-860b-b46d9c5c8522 | Is there a reason why my account isn't updating because I used a check to balance my account? | neutral | null | null | [
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"why_verify_identity"
] | null | null |
e5694285-917d-4785-a803-81db8ae0de67 | pending | 086d451f-22ce-4de7-a8dc-bc57f7679cd4 | I don't know why the deposit I made a week ago still hasn't showed up, I really need the money now. | positive | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"Refund_not_showing_up",
"why_verify_identity"
] | null | null |
43581583-73cb-41b7-a1c2-3456d9e941c7 | pending | 5f885687-9ffe-456e-bc33-2084c25e6586 | I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money | positive | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"receiving_money"
] | null | null |
ae7fb76d-ec06-4e5c-af13-d330d03370a7 | pending | 25b8d41e-695d-48eb-a821-0c9b2ff239d0 | Where is my cash deposit? | positive | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
91d5da7f-2ce5-472f-99a2-55fa11137398 | pending | ae6fab78-45f9-47e9-a4b1-c350711f8583 | How can I get the cash deposit to show up on my account? | positive | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"Refund_not_showing_up"
] | null | null |
43e98c36-6cfa-497b-a12f-03ddcb2ef4eb | pending | c11f1053-8b4b-402e-ab7b-e111dbc1d99b | When will I see the cash I deposited this morning as available? | positive | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"card_arrival"
] | null | null |
a7c560c6-d8f6-4b65-a2af-45e5409b1393 | pending | 6af2dad7-5e72-4ba3-bf5d-d47408c0817a | cash from this morning has not deposited | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
f4713032-964b-482a-900b-ab8bac72ed28 | pending | ec9a4502-487e-4cab-aca3-252d13fc8363 | Where is the cash from my cheque I recently deposited? | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"top_up_by_cash_or_cheque"
] | null | null |
a6eaa13d-7339-49df-a526-16780b2d74f4 | pending | bfa51d8d-9e66-4167-aaee-5893f8248229 | Cash deposit to my account but it has not appeared. | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"Refund_not_showing_up",
"transfer_into_account"
] | null | null |
135b6431-b369-4fb6-a90e-7109d34bc2cd | pending | 0d7c2cea-0769-4ccb-9a67-0d47fbf24d56 | When I deposit cheques and cash, my balance does not update. | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
67fae659-6e7e-4f5b-9bb5-9e2ae606095c | pending | b79d93da-0895-415f-90c5-96a8b3a489fa | I made a deposit this morning but it is still pending? | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
ad9d742c-3194-4d21-b0fb-992fd3f19b24 | pending | 1cb3c2eb-a2cb-4fe9-a0e4-1caaa090037e | cash deposit to my account has shown a red flag. | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"Refund_not_showing_up"
] | null | null |
9d88cb45-47c5-4d74-a24b-41a620fcdc5d | pending | 2159f9a9-2d7a-4fbc-8cf7-fc61e3689562 | I have paid money into my account but it doesn't show. | neutral | null | null | [
"Refund_not_showing_up",
"transfer_into_account"
] | null | null |
ba9abfbb-a535-4595-90f7-6edc036b922c | pending | 0c00ea96-fccc-4dad-b52e-1ef518b10852 | The balance on my account wasn't updated after I made a depost. | neutral | null | null | [
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"direct_debit_payment_not_recognised"
] | null | null |
96bf0e3c-34cd-4100-b390-bc45889e880b | pending | 726d5ce8-c3ec-4813-af7c-bbbfe68dc9e8 | Are cheques accepted to my account? Mine didn't seem to work. | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"top_up_by_cash_or_cheque"
] | null | null |
6f7d8982-80c4-4481-9e41-9b9c243e4570 | pending | 04c60340-c0dd-4ca0-b550-85facf1119d0 | I deposited a check but my balance is still the same. | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"verify_my_identity"
] | null | null |
80a17c77-7e5d-43e4-83ce-e7083d8e737d | pending | daee5d0a-0790-412f-bafb-134994394eda | IM still waiting for my account to update from a cash deposit? | positive | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
4ac5dfc1-45fa-46ac-8b95-60d64cf39f7b | pending | a503c475-36f1-4c74-83ea-8746d2a4834f | I Submitted a cheque couple days ago, nothing happened to my account yet.Would you please check What could be the possible issue? | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
7947771b-86dc-4b18-bc8e-4e2f4f1bff19 | pending | 7c12f72f-d56c-4bcf-8ce7-631096b32908 | Where is my deposit? | positive | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
19a865e3-8415-4909-b06c-b0769ca3522e | pending | 46d221ea-befb-41b5-aec4-ee0fefe9198c | My bank statement doesn't show the cash deposit I made recently. | positive | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"Refund_not_showing_up",
"top_up_by_bank_transfer_charge"
] | null | null |
6830c9b7-b11f-4d28-9d34-fecfa3c38e93 | pending | 6bcf53f4-9318-4a76-9cba-1f32e20dc252 | My cash deposit from a week ago hasn't shown up. I need the money - how quickly can you sort this out? | positive | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"Refund_not_showing_up"
] | null | null |
d3c9e6c5-3cba-4e06-986b-b3119c49bb30 | pending | 0cde0380-078f-48d8-972f-a273d0a734e9 | Why didn't my balance update after my cash or checque deposit? | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
f6f05d9b-5546-425c-a77b-84679f5ee044 | pending | e8522497-91b6-4281-bcae-b75f9127a453 | Why is the cash deposit not showing up in my account? | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"Refund_not_showing_up"
] | null | null |
3d6122d0-eb7d-4a0f-8356-35292e0928a4 | pending | 5307be54-94de-470b-a80b-ff023301e227 | I made a deposit of cash and check that has not been added to my balance. | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
26608ffa-35b4-4783-8865-25c8698695d7 | pending | b9235e51-c9e8-4bda-ae6a-5f4a2ee511b4 | Why hasn't my balance increased after depositing a check? | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
0a60ff44-6c3c-4813-b2e8-3ebeec46442e | pending | 6316f5ee-03d9-4c03-90dd-567e0a2fca6f | Why does my account not accept cash deposits? | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"why_verify_identity"
] | null | null |
94e777b8-835f-4cc2-b750-9afbc7cc0d03 | pending | 61bb0414-773e-460b-a6c6-a4aa3cbb1670 | What happened to the cash that I tried to deposit into my account? It's gone! | negative | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
28270105-d1bb-4cbe-ae52-d67ffc90336c | pending | c838472e-f6ff-4901-8af7-6898aaec7460 | I had a cheque deposited, but I still haven't seen the cash. | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"Refund_not_showing_up",
"top_up_by_cash_or_cheque"
] | null | null |
21658014-0d23-4300-9ada-603af66041a5 | pending | eb1a555e-171c-4de3-b392-5bae7e224fe8 | A cheque deposit hasn't posted to my account, when will my balance update? | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
53d34eb0-fe3c-41a3-ac83-b235078a6d6c | pending | c953ed75-d7ad-4c5c-9aac-9c4288f02a78 | I submitted a cash deposit to my account but it hasn't posted yet. | positive | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
129f3bef-8b1e-4737-b1e6-a48c99115256 | pending | e66b9c40-5c42-4ce1-b99d-177785ae92ce | I sent a cheque a few days ago and nothing has happened to my account yet. Can you please check on this for me? | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
b8937f7b-c20d-4dd7-ab1b-1216c33469b0 | pending | d504bba3-ef10-43ad-975c-d09561f1ca28 | Has the check I deposited cleared to I can get the cash? | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
a77f6242-b899-408e-8804-1ed7a87da451 | pending | 11b9524b-adeb-4f50-b481-5c005c157702 | How long does it take to process cheque deposits? | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"transfer_timing"
] | null | null |
25102819-648b-4e94-8b86-68ba34c25910 | pending | 984c2adb-f516-4abb-8887-f7dd05426536 | How come my cash deposit is not showing up. This can't be right. There must be some mistake. Where did my cash go. You better not have lost it as I need this money asap. | positive | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"Refund_not_showing_up"
] | null | null |
Subsets and Splits