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⌀ | topics.suggestion.score
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|---|---|---|---|---|---|---|---|---|---|
50ffcfbe-00fb-45c0-bbf8-84d279de8e98 | pending | a5c1e7c0-40e2-42e5-8a51-18270e956581 | I deposited cash this morning and I am still waiting | positive | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
ddefac50-bc8e-40be-ab41-db8be4f094ce | pending | 15f1464c-8abd-4a03-bea2-bfebd31cd9f8 | Balance hasn't been updated following a cheque or cash deposit | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit"
] | null | null |
2a2e2153-ddb1-4a31-9dc2-cd3f1b37cd5d | pending | 2f7ca0e5-5f6e-442d-84da-381223e79854 | I tired to deposit some cash into my account but it's not there | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"transfer_into_account"
] | null | null |
deb36cc4-59e1-47d6-9e87-dfc1989e4a5a | pending | 9118d3fe-4ed0-45b3-9feb-8dd4fff3a930 | I sent you a cheque couple days ago, nothing happened to my account yet! This is unacceptable, where is my money?? | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"top_up_by_cash_or_cheque"
] | null | null |
b572328a-3bf1-4aeb-95b3-dd2090b905a7 | pending | abd820fd-ddee-4304-9b34-c8abef051896 | I have a strange payment in my statement | neutral | null | null | [
"extra_charge_on_statement"
] | null | null |
ad96ed08-1ad5-49fa-a80d-7dd5597bdbc8 | pending | 3caf5761-f6dd-4642-9a3a-fd39f7ff5bb1 | There is a charge on my card that I did not make | neutral | null | null | [
"card_payment_not_recognised",
"cash_withdrawal_charge"
] | null | null |
bfa9bacc-de32-4625-9d02-df3fdf0324fc | pending | 918bf557-b6ad-4ac9-bef4-92ec51b5184d | I saw a payment i did not do | neutral | null | null | [
"card_payment_not_recognised"
] | null | null |
6a7240f0-052e-4e63-8b9e-d5048d4403e6 | pending | a22b5023-953f-4c57-a262-bc398c1f9fb3 | There is a payment that is not mine in the app. Please advise/ | neutral | null | null | [
"exchange_via_app"
] | null | null |
a4444dac-9361-4131-a723-6c98115bfbb8 | pending | 8ad61ae5-8b91-45ce-8aa1-9ea437c408be | An unauthorized payment is in my app | neutral | null | null | [
"exchange_via_app"
] | null | null |
383324b8-25ee-4dab-a5ab-6fbc03c34ddf | pending | c42f0d4e-8402-4e2e-aaff-250910226c91 | I did not make this card payment. | negative | null | null | [
"card_payment_not_recognised",
"declined_card_payment"
] | null | null |
4860e829-a10b-4887-a731-2bd1def39f97 | pending | 7924f9e5-820e-48b1-a332-c413cb37bcb8 | What should I do if I see a payment I didn't make? | neutral | null | null | [
"card_payment_not_recognised",
"Refund_not_showing_up"
] | null | null |
efacceb7-72ff-4145-bebc-960dd105d110 | pending | 5490492a-e7c7-4848-98e0-2e6d086bcd4c | I found an unauthorized card payment | neutral | null | null | [
"card_payment_not_recognised",
"compromised_card",
"lost_or_stolen_card"
] | null | null |
39727dfb-a231-4d7b-9fe7-9bbb89880176 | pending | d0186c6e-3c10-421f-a70a-51f776087876 | there is a transaction on my account that i didnt make | neutral | null | null | [
"transfer_into_account"
] | null | null |
30c67343-2ab1-4d88-bcb8-f3c904377fc4 | pending | 4bbb274a-8dc6-4f75-ae81-4b914c4559b2 | I don't recall making that payment? | neutral | null | null | [
"card_payment_not_recognised"
] | null | null |
bc41b97d-7f8f-4887-8e3d-12af1efd6e83 | pending | 49f84706-4a89-439f-9028-fbbd9b47e24a | There are some payments with my card that I don't know where they are coming from. Just checked today and it's been since a couple days as well! What to I do? Can I revert this retrospectively? My card needs to be frozen immediately as well! | neutral | null | null | [
"reverted_card_payment?"
] | null | null |
0602024d-ff65-4e80-bf53-61b2574d4b31 | pending | d8bb7b9f-812a-4c07-ba45-7dd2b3284bb8 | Has someone accessed my card there are payments I did not make that are showing up on the app. | neutral | null | null | [
"exchange_via_app",
"Refund_not_showing_up"
] | null | null |
98d08653-d8c7-47db-9733-1530838a9b89 | pending | 7b31ab32-c527-4796-adfa-798c1e0a4e0b | There are some strange charges on my card that I didn't make from a few days ago. Is my card stolen and if so should I cancel it? Will I get refunded the charges? | neutral | null | null | [
"cancel_transfer",
"cash_withdrawal_charge"
] | null | null |
d12b7392-3761-4764-ab2c-60f7bd3df28b | pending | 57ea8d1f-0fca-4572-9729-f4e6c5c76494 | Why would there be a payment on my account I don't recognize? | neutral | null | null | [
"card_payment_not_recognised",
"why_verify_identity"
] | null | null |
5050ad5d-bc38-49cb-bc9a-f700cc91a282 | pending | f01e99e9-9fe0-4770-913b-65d17b559728 | I have a payment I didn't do | neutral | null | null | [
"card_payment_not_recognised"
] | null | null |
59083c83-cf21-4f9e-995a-b04cdca1e7c0 | pending | a17ac0ca-0fa5-4a21-a351-4f49244b14f4 | There is a payment that is not mine. | neutral | null | null | [
"card_payment_not_recognised",
"verify_my_identity"
] | null | null |
18d23113-f816-4026-8e68-5407de4a8e78 | pending | 655ee0c3-55d1-4162-a05b-db46be2c367b | Can you freeze my account? I just saw there are transactions on my account that I don't recognize. How can I fix this? | negative | null | null | [
"cash_withdrawal_not_recognised",
"transfer_into_account"
] | null | null |
8abb6354-a068-4c29-a428-05c346a0a6d8 | pending | a667fe97-d6ce-4941-8ee3-7b17038e3ab6 | There is a card payment I do not recognise. | neutral | null | null | [
"card_payment_not_recognised"
] | null | null |
375263ee-c1c8-4a9a-8201-721b2a9b6260 | pending | 59d9ac95-7381-4ff6-b8b0-36222d3104ed | I don't recognise a card payment | neutral | null | null | [
"card_payment_not_recognised"
] | null | null |
4988e0ea-86a7-4679-8b64-77009a792110 | pending | ea1bfa16-3722-43a5-8c9e-cc28e0c19eb8 | Payment i did not do | neutral | null | null | [
"card_payment_not_recognised",
"declined_card_payment"
] | null | null |
6c56c7e5-f07a-4739-b8f2-c0c9853d45a7 | pending | 26a916df-df8b-4bcc-90e8-7a64b52a636c | Please put a freeze on my card, I am worried there has been some payments on it and I don't know what for. | negative | null | null | [
"pending_card_payment"
] | null | null |
9b30990b-b3b9-4556-8c59-d8c6633fdc81 | pending | e1c1ca40-7327-4416-979e-9157bdcfc0c8 | I think my statement has a fraudulent charge | neutral | null | null | [
"extra_charge_on_statement"
] | null | null |
3f7c3a91-a9bd-4899-b9db-ed9c064b68c9 | pending | 7bacee38-308a-43d6-a3c9-9e7cecb85053 | I'm concerned about a payment that has recently been made on my card. I do not recognize the name that the transaction went to, can you help me? | neutral | null | null | [
"card_payment_not_recognised"
] | null | null |
99923ab4-5eb5-4862-b85a-2db9ad81c63e | pending | 1e54296b-7e61-40f5-bd52-4c508149311b | What should I do to get transactions off of my account if I didn't make them? My card must have been compromised and I need to freeze it asap! | neutral | null | null | [
"compromised_card",
"transfer_into_account"
] | null | null |
9f0bbc3a-c567-46fa-8425-7501849b5d42 | pending | d22abf11-7dbd-48b8-8d62-98772a716eff | I have a payment listed in error. | neutral | null | null | [
"card_payment_not_recognised",
"card_payment_wrong_exchange_rate",
"failed_transfer"
] | null | null |
f6b2db4e-f7be-4d18-b0a4-cbb9b8fe1559 | pending | e3f38878-1f0d-4605-9a00-2f4a8fbc3ea1 | What can I do about some payments on my card I didn't make. Please put a freeze on my card till we can figure this out. | neutral | null | null | [
"pending_card_payment",
"verify_my_identity"
] | null | null |
ab65155c-10c6-476d-bc7f-d36928727a22 | pending | 14f41a03-e0e1-4a2b-ab8d-4b1af27407bc | I'm not familiar with a card payment. | neutral | null | null | [
"card_payment_not_recognised",
"pending_card_payment"
] | null | null |
ce113959-cf69-4056-8623-b136981e9c56 | pending | bf87fd13-e277-4727-8a57-c9eebeb6ae35 | I have an unauthorized transaction on my statement | neutral | null | null | [
"extra_charge_on_statement"
] | null | null |
58c6a58c-ed04-47cf-ad52-5392bea965b9 | pending | 7d3337f1-935f-4a6f-8cd4-d29938b8c845 | There is a payment in the App that is not mine. | neutral | null | null | [
"exchange_via_app"
] | null | null |
4ada04df-f786-4157-aaba-972b747f8b20 | pending | 94a77602-8558-45c6-b868-a6c22b4c337b | I don't know where this transaction came from? | neutral | null | null | [
"compromised_card",
"top_up_reverted"
] | null | null |
e22d41bc-c5bd-4233-bf4e-8eb38c41f3ed | pending | a9f4ac1a-9752-496d-8d7b-1ca65091aee5 | I see a charge on my account that I don't recall making. I feel like my account may have been compromised. | neutral | null | null | [
"compromised_card"
] | null | null |
d4d7a013-53c7-46ac-9c8b-e4f04782fb75 | pending | 63233a62-97fb-4d80-b8c1-40e1e33ae401 | I know I didn't make this payment showing up on my card, I don't remember this person at all. | neutral | null | null | [
"Refund_not_showing_up"
] | null | null |
35806e34-3e22-4f0a-92b6-0c40129e7800 | pending | 95497a1f-92e1-46b1-8d4b-d096b76e8e63 | Somebody used my card to make a purchase | neutral | null | null | [
"receiving_money"
] | null | null |
b79b0a08-68f3-4d4c-9c44-656ed17d9522 | pending | 47d63b68-cd3a-45c3-afa9-eebd22384f2b | There's a recent charge on my card that I know I didn't make because I've never seen the name before. Can we investigate this? | neutral | null | null | [
"card_payment_not_recognised"
] | null | null |
9308f582-330f-4267-a0dd-31c3721c876b | pending | 3ad5309d-00f5-4952-bfeb-e405df0973d9 | Some of my card payments look different than where I purchased products from. Why is that? | neutral | null | null | [
"card_payment_not_recognised",
"why_verify_identity"
] | null | null |
b479a58a-8458-4b1b-959b-fbddce50801e | pending | 42104b25-3e7b-4432-8cf3-2639ca19e7f3 | There is a strange payment on my statement. What should I do? | neutral | null | null | [
"extra_charge_on_statement"
] | null | null |
25f0bd80-2619-4afd-bb7d-98af22640869 | pending | 05c20f3c-ad10-40ac-bdf8-3b35b492f653 | I think there has been a purchase made that wasn't by me. | negative | null | null | [
"top_up_reverted",
"verify_my_identity"
] | null | null |
9e6a7d0d-a683-4cbe-b578-f2fea9c33a91 | pending | 43cad0e0-5f7f-4a82-bb79-9f55d1e2d75a | There is a fraudulent charge on my statement. | neutral | null | null | [
"extra_charge_on_statement"
] | null | null |
b9957b51-ad85-4b0f-a2ca-f92ca3bc279c | pending | 42e0ce4a-717f-44e7-bbdf-32ccd694eb38 | What is the payment in my account that I did not do? | neutral | null | null | [
"card_payment_not_recognised",
"transfer_into_account",
"verify_my_identity"
] | null | null |
ee1fbcc1-347f-4082-8c4d-1578ebf32e23 | pending | 5513d401-6f17-4d66-a1bb-16e9d8a58a3d | In my statement there is a payment that is I do not recognize | neutral | null | null | [
"card_payment_not_recognised",
"extra_charge_on_statement"
] | null | null |
cdc82e78-af75-4221-a9fd-b3a267d77675 | pending | 1f549be5-7681-43be-ba34-d592eacbd49e | I no longer live at my address on file, how do I change it? | neutral | null | null | [
"change_pin"
] | null | null |
c0ac1000-9878-46a7-8265-8f9c3dbe188e | pending | 79da555c-e80e-4d4d-b08b-52cd727deaef | How to change my address. | neutral | null | null | [
"change_pin"
] | null | null |
b421c471-256c-4634-87f9-39e2d3a66053 | pending | 86e1f7e6-34b6-436a-bfe0-0504a0d58073 | How do I update my details? | neutral | null | null | [
"edit_personal_details"
] | null | null |
24838a05-7179-4cc3-a384-de13af82c3c6 | pending | c514da88-71ca-4c6a-9b81-435672e5c440 | My address needs to be revised. | neutral | null | null | [
"edit_personal_details"
] | null | null |
2d07e23e-383f-4411-b731-1dd7a46ad714 | pending | bfedc8cb-f2b6-4dcd-92c5-eecfac872ef0 | got married, need to change account name | neutral | null | null | [
"change_pin",
"transfer_into_account"
] | null | null |
bb3f7f35-a88c-4f2b-ab25-07e784ed0acf | pending | 28bbd777-d901-4b70-89c0-8b22497995b0 | My address has changed. | neutral | null | null | [
"change_pin",
"verify_my_identity"
] | null | null |
761d8475-95a9-4915-8a19-c06ebdc778c4 | pending | c82a5c33-5eb4-49f6-9624-a6ec455f8507 | got married and need to change name | neutral | null | null | [
"change_pin"
] | null | null |
d184a682-0a0e-45bc-a2c6-f24d94beda37 | pending | 66842f39-1b75-43d5-a245-4fa598a355f6 | I want to change my personal details. | negative | null | null | [
"change_pin",
"edit_personal_details"
] | null | null |
21c5eebe-4d57-40c4-9c2f-642399358a6d | pending | 196f210f-7fc3-477e-aa32-cf67f14c8374 | I moved. I need to update my details. | neutral | null | null | [
"edit_personal_details"
] | null | null |
4c38af58-f69f-4231-9633-32f33dcd6445 | pending | 6aefedf6-bc13-4c1f-a595-c3b78739b48d | I need to edit the personal details section of my account | negative | null | null | [
"edit_personal_details",
"transfer_into_account"
] | null | null |
f986bc0e-8608-4b9e-b2bc-9aedbd987566 | pending | dee50aec-2683-4596-a4a2-e1cabaa94209 | Where can I change my personal information after I move? | neutral | null | null | [
"change_pin",
"edit_personal_details"
] | null | null |
bbb12232-7a3c-4c92-99ce-634ba7c53135 | pending | d178f62f-b48a-4e09-9807-7d1e22905209 | Where can I go to modify my detail? | negative | null | null | [
"change_pin",
"edit_personal_details"
] | null | null |
6fa776c4-19d2-4ab6-835d-509eabab8138 | pending | 20d4626f-2beb-4f34-b4e2-7e76342e1dd0 | How do I change my information? | neutral | null | null | [
"change_pin",
"edit_personal_details"
] | null | null |
1ddfcbca-2747-40bf-aa56-7f8f3b04da35 | pending | 0aaa4ef6-bc34-42e2-9ca1-a95fd7443a0c | I need to change my account details | negative | null | null | [
"change_pin",
"edit_personal_details",
"transfer_into_account"
] | null | null |
ac1e254e-9771-4c0a-aa85-595f868b072e | pending | 213ae046-be5d-4474-a2a3-29128dc69012 | I moved. Where do I update my details? | neutral | null | null | [
"edit_personal_details"
] | null | null |
91e68f79-ab7a-4007-b0cf-90f89b614861 | pending | 885738af-6ca0-4143-a040-57eaa8d9f8be | I relocated and need to change my personal details. | neutral | null | null | [
"change_pin",
"edit_personal_details"
] | null | null |
395fdb1a-8bbd-41e5-b5b8-2ddfe4edef30 | pending | 4ddc2bc6-dadf-43d7-b900-04659341b311 | I need to update my personal details | neutral | null | null | [
"edit_personal_details"
] | null | null |
a54d3a22-ea8f-4f58-9f45-6fabc5e0a1fb | pending | 5335211a-a73c-450a-ab6a-efb77186b664 | My address has changed. How do I report it? | neutral | null | null | [
"change_pin"
] | null | null |
355f99d6-2ad3-4be3-9d94-b8109728cd65 | pending | 1792543b-d48f-4a9a-90f7-0424374afb88 | I need to update my info. | neutral | null | null | [
"edit_personal_details",
"verify_my_identity"
] | null | null |
b1ab84dd-9cbb-4653-9197-0289533c5c63 | pending | 91e0976c-c182-4ba8-ab68-9445a992012f | How can I modify my details? | negative | null | null | [
"edit_personal_details"
] | null | null |
6800e62c-27a9-44cd-ab9f-760f9a417756 | pending | f0f716cd-63f3-4e51-b1da-ed97ddd5c061 | What do i have to do to change my name? | neutral | null | null | [
"change_pin",
"verify_my_identity"
] | null | null |
84a6aa48-2a5a-4cbe-a8bf-26466396ac85 | pending | 65117170-af3d-400b-bd81-4dffb5ea8a41 | My address has updated and I need to change it. | neutral | null | null | [
"change_pin"
] | null | null |
b94c6033-e01d-4c13-be17-99bbbb02ed85 | pending | 2800cfc4-4a69-4c4a-beaa-aa1863ae4b15 | Where can I go to update my personal profile? | neutral | null | null | [
"edit_personal_details",
"transfer_into_account"
] | null | null |
3eabe816-5073-49b1-81c5-d62e9622c9f0 | pending | 60b60441-6221-4d37-a4da-87e0e131df49 | Is it possible to edit my personal details on the app? | negative | null | null | [
"edit_personal_details",
"exchange_via_app"
] | null | null |
09e0919a-190e-4ded-a1d7-bbabe825d284 | pending | c7d9e45c-cc25-4bd0-845d-914f92be2839 | how can i change my details | negative | null | null | [
"change_pin",
"edit_personal_details"
] | null | null |
26ee5776-cbe0-4b36-975a-27cc08367d3f | pending | a3a7e400-6dac-4cda-b44b-05e4ec49a7f6 | I need help changing my last name on my account. | negative | null | null | [
"transfer_into_account",
"verify_my_identity"
] | null | null |
e6eda7e1-6085-4322-854d-bfcf7464f30e | pending | 5afbece8-c209-41d6-8c44-3b825a0bdc97 | How do I update my current residence details? | neutral | null | null | [
"edit_personal_details"
] | null | null |
40b45ac6-1349-40e4-8f6f-f1a119101969 | pending | c8a4502f-827a-45c7-9fd8-042c709419de | how do i change name? | neutral | null | null | [
"change_pin"
] | null | null |
97da7cc5-6bfa-42fa-b9b7-d1d8c7d4ca7e | pending | 4f0954b9-fe80-4eac-9488-1c1e19aa0eb8 | I need to change my name since I got married | neutral | null | null | [
"change_pin",
"verify_my_identity"
] | null | null |
1378a73f-58b0-4176-9dde-4fa63fd6104f | pending | cbd9a50b-1353-48f0-a07a-ee8f9c3e664a | I want to change my address. | neutral | null | null | [
"change_pin"
] | null | null |
1ca5f03b-0054-48f3-9347-8c3d4e8892c0 | pending | 0253ac47-5f25-4f82-bedf-ff0e05b967d1 | how to change name | neutral | null | null | [
"change_pin"
] | null | null |
21fd9c6b-8f67-4795-b2fd-ec6da857e15f | pending | 01141e39-8371-4b9a-a18d-d35e28c6480b | Can I change my information? | negative | null | null | [
"change_pin",
"edit_personal_details"
] | null | null |
ec3fb673-83aa-4bdd-a655-1095b018620e | pending | bc965163-e814-4544-989a-7e5b3607233f | I need to update my current address | neutral | null | null | [
"change_pin",
"verify_my_identity"
] | null | null |
5f90d724-30ca-4cbc-8c8f-113fa3433197 | pending | f5697ac9-2ac0-41b5-84a0-420102fb9ae6 | I have moved. Where can I update my details? | neutral | null | null | [
"edit_personal_details"
] | null | null |
efea9403-6013-4173-8542-2e1ff32dd170 | pending | 08f219f0-19fe-4db9-b345-95d9e5dc141d | I want to change my name. | neutral | null | null | [
"change_pin",
"verify_my_identity"
] | null | null |
698d2dee-0064-4bcf-8bcb-4f5711c39c4f | pending | 2833a167-47de-45f4-b679-f3d4d47d6522 | Should I just wait until the post office sends a change of address form? | neutral | null | null | [
"change_pin"
] | null | null |
e68dfab9-7c0f-4f2d-892c-90ee813bc51e | pending | 15f5cddd-f8b0-4f96-a7bd-1d998ac80dfb | I need to change my name what do I do? | neutral | null | null | [
"change_pin",
"verify_my_identity"
] | null | null |
7288862f-f7aa-4b43-814d-448ad206e956 | pending | 8f722125-d9ea-4841-9793-93fd3bdb61a4 | How can I edit my personal details? | negative | null | null | [
"edit_personal_details"
] | null | null |
ca9f68ed-7a62-419c-8531-06918ed010a6 | pending | 517b60f0-b050-48c4-84a9-83cbc7bc6346 | How do I change my address? | neutral | null | null | [
"change_pin"
] | null | null |
73132ab2-623f-42ac-8a79-5754b12bf171 | pending | 938d1ce5-8ab2-4d08-900e-d86c2f03b272 | What do I need to do to change the address on my account? | neutral | null | null | [
"change_pin",
"transfer_into_account"
] | null | null |
ec163ea9-a6a6-4fb2-90eb-3401d27311f2 | pending | 0a385d7c-20a1-4c8d-b022-982ccd80c59e | Why do you require so many details about my identity? | neutral | null | null | [
"verify_my_identity",
"why_verify_identity"
] | null | null |
276991be-8e12-4d8d-85f0-ead2342b22fa | pending | 5ef58977-32e0-4160-b4b8-be26f1126fda | I'd rather not verify my identity. | neutral | null | null | [
"verify_my_identity"
] | null | null |
abeb1c1b-a098-4ae2-82c3-d0e3095c24b0 | pending | ab638fd7-c0d4-4df5-ac53-4d6a18e5a2b2 | do I need to verify my identity every time I log into my account? | neutral | null | null | [
"transfer_into_account",
"verify_my_identity"
] | null | null |
0d737f61-a646-4bba-b01e-113df214f9c5 | pending | 1a949873-723e-431b-857a-3dd0573a545b | Why am I required to verify my identity? | neutral | null | null | [
"verify_my_identity",
"why_verify_identity"
] | null | null |
0d63882c-f1af-46fe-ae1f-18c99ebc2618 | pending | 567726d6-b655-4cb1-b76f-69a18240b930 | Can I make transfers before identity verification? | neutral | null | null | null | null | null |
b9cf4a1b-7034-444f-a0de-939c035e0205 | pending | f4b42a98-0fc9-4d89-b153-529c3b705cc0 | What is the need to verify my identity? | neutral | null | null | [
"verify_my_identity"
] | null | null |
80d815dc-2ff3-456c-89f4-fc2c3f83d3da | pending | b308dff2-0480-49e9-b69f-1a7668ca9346 | Do I have to do the identity check? | neutral | null | null | [
"verify_my_identity",
"verify_top_up"
] | null | null |
f2878bd3-217a-4b37-b90d-91c10d9f6db8 | pending | b11198f2-3861-43c3-95e1-325e5386f676 | Can I use my account without verifying my identity? | neutral | null | null | [
"transfer_into_account",
"verify_my_identity"
] | null | null |
7c6794d5-fe0c-4de0-9d3e-a6ef7bb825e3 | pending | 2ea11cca-8fa9-4cec-9013-9fdfd4b3f713 | Why is identity verification mandatory? | neutral | null | null | [
"why_verify_identity"
] | null | null |
54b5c5a9-d79c-4bc2-87d9-c6496ab8bf61 | pending | 554e8d44-a85f-47ba-a890-7be41b766c8f | Do I have to do an identity check? | neutral | null | null | [
"unable_to_verify_identity",
"verify_my_identity",
"verify_top_up"
] | null | null |
af4851e4-5c18-452a-9c49-02bb5ceaf58c | pending | 664a2ba6-2b64-43c1-b0a8-f5ecdad6a6a8 | I would like to not have to do the identity verification. | neutral | null | null | [
"unable_to_verify_identity",
"verify_my_identity"
] | null | null |
dd803965-8e77-4e4a-8997-041c5e00799a | pending | 901e4524-0bf3-43c8-8f14-fdded4881c0a | Can I still use my account, even though the identity verification has not passed yet? | neutral | null | null | [
"passcode_forgotten",
"transfer_into_account",
"verify_my_identity"
] | null | null |
83bbab38-ca11-4587-8de6-05336119f297 | pending | 78665ce5-73ea-4a75-9bb9-269fc9fcce0b | Why do you require all my identity details? | neutral | null | null | [
"verify_my_identity",
"why_verify_identity"
] | null | null |
575ca875-27b4-4e42-bb26-56cb9d5b55b7 | pending | e4350836-89f0-46f1-8907-f4d5e26fcc81 | Why do you need so much information to verify my identity? | neutral | null | null | [
"verify_my_identity",
"why_verify_identity"
] | null | null |
7e6a7dd0-db06-4acb-b683-61f46c78d9bc | pending | f20ade5e-84c5-4f8f-b8d4-e5f156bc7ce0 | What is the purpose for the identity check | neutral | null | null | [
"why_verify_identity"
] | null | null |
caf8caed-8398-40dc-818b-4addfe4de197 | pending | 7000e910-3eb3-4092-9aca-ffc5b8bf8142 | I don't like that I have to fill out so much information about my identity. | negative | null | null | [
"verify_my_identity"
] | null | null |