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623d4d50-37f9-4b73-85c3-84737f71627a | pending | c26deca4-39cf-4862-a941-a9b41595925a | How are exchange rates calculated? | neutral | null | null | [
"exchange_rate"
] | null | null |
a9171511-4c05-4a49-b94a-9b4f81e3a32e | pending | ca207192-ee3c-4ad5-ba9b-3b7693bd6387 | what are exchange rates based on | neutral | null | null | [
"exchange_rate"
] | null | null |
2730a006-e82d-4a20-8a99-7a607b349d24 | pending | 9a867a76-81bd-4bf6-8470-6cdc5b60a30d | what are exchange rates | neutral | null | null | [
"exchange_rate"
] | null | null |
6d698c37-6677-4a78-a88a-a724e2af1974 | pending | a9b111f6-6d9c-4a99-bd57-cb74e0e0dc0f | What are the most current exchange rates? | neutral | null | null | [
"exchange_rate"
] | null | null |
a7211b15-5156-40e8-8f58-dba58725d281 | pending | 4e157449-3c3f-457e-b80d-13c5a34527ee | Can you explain your exchange rate policy to me? | neutral | null | null | [
"exchange_rate"
] | null | null |
07f425e0-6775-4711-b9ce-941a8959d2d9 | pending | 67739d5d-ba67-46f0-ad9f-a334f177abc6 | Is it a good time to exchange? | positive | null | null | [
"card_arrival",
"transfer_timing"
] | null | null |
03c16bec-27bc-46e1-a7fb-eed2e23e48a9 | pending | 764157dd-ed53-4498-be39-d577d91bbfaf | What is the exchange rate like on this app? | neutral | null | null | [
"exchange_rate",
"exchange_via_app"
] | null | null |
ecf26348-1c71-4153-bbf4-ddf8b2627e6a | pending | 9e58b428-64db-4a5b-aefa-0bcac0293482 | Do you have a list of exchange rates? | neutral | null | null | [
"exchange_rate"
] | null | null |
6c0f23c7-0924-4a4a-8696-fea54a754269 | pending | d7e1243b-bafc-4eb6-919a-b4bdd56059d9 | Can you tell me where you get your exchange rates? | neutral | null | null | [
"exchange_rate"
] | null | null |
d5e14b93-e8a5-4c5b-bd35-38535f34837a | pending | 58bad9b9-1a68-4ec9-8cbe-cec25fa20183 | Will I get a curreng foreign exchange rate? | neutral | null | null | [
"exchange_rate",
"supported_cards_and_currencies"
] | null | null |
70252067-a1b0-4800-9580-e497051fc206 | pending | e682c83a-8f44-4aba-9a3d-bad28b660e54 | What currencies is an exchange rate calculated in? | neutral | null | null | [
"exchange_rate",
"supported_cards_and_currencies"
] | null | null |
e76ff368-8b02-4a0c-b0d9-63ec1d53d0a0 | pending | 0055f521-2799-429e-8b85-758b9a63ea8b | Where do you get your exchange rates from? | neutral | null | null | [
"exchange_rate"
] | null | null |
ec0992a1-77d6-4540-bf44-ec4eb8816a3d | pending | 37742254-41bb-4ae8-94d7-b86eb6e90047 | What is the base of the exchange rates? | neutral | null | null | [
"exchange_rate"
] | null | null |
524658f5-8e4a-4835-9f21-019373794649 | pending | 742370a4-39ba-4829-bed1-8b133df6ff48 | What exchange rate do you use? | neutral | null | null | [
"exchange_rate"
] | null | null |
cc61d513-842d-42f6-bb83-24f6f2a4fa39 | pending | d3adbe5d-eee6-4b04-9873-2f8f6c67fb19 | The exchange rates are? | neutral | null | null | [
"exchange_rate"
] | null | null |
36e73ee8-1289-4eab-864b-c35c700a0686 | pending | 9bd76bb4-553d-4d39-8512-2d39c81c790b | What do you base your exchange rates on? | neutral | null | null | [
"exchange_rate"
] | null | null |
8a4cf28d-8b14-455d-917a-303cbcefa37f | pending | 47cbae3f-945d-4ead-a888-0916b2c4ff7c | What foreign exchange rate will you use? | neutral | null | null | [
"exchange_rate"
] | null | null |
e1f3d725-08fb-4633-bc4a-f5c9cfe929b4 | pending | 8edb957b-77d4-46ab-ab67-2994cae29d85 | How much will I get with the exchange rate? | neutral | null | null | [
"exchange_rate"
] | null | null |
7b31b792-703c-40e2-a6df-55ac3a910894 | pending | 734d09d3-23e6-4561-8ffe-6f13696aaffd | The exchange rate would be? | neutral | null | null | [
"exchange_rate"
] | null | null |
84497d42-a3cc-4fe3-96b6-97ce80d106d8 | pending | 5e8bbfbc-e87a-43d2-8d4b-df490b1d8b27 | What is the exchange rate like? | neutral | null | null | [
"exchange_rate"
] | null | null |
b0854964-55d0-4dc4-80ba-419622fdb43f | pending | e33b52da-078c-44b7-8b1e-474bca205231 | How do your exchange rates work? | neutral | null | null | [
"exchange_rate"
] | null | null |
0b79df36-cd8b-4967-b4a1-990be6eb5ba4 | pending | 665d4a96-71b0-43a9-b08a-c16cf1f2bfb0 | what is the exchange rate? | neutral | null | null | [
"exchange_rate"
] | null | null |
31440a6c-7aa7-4048-963d-4aca0f645830 | pending | 9cc58d20-4512-4a95-9888-64e95f741277 | Where did your guys exchange rates come from? | neutral | null | null | [
"exchange_rate",
"top_up_reverted"
] | null | null |
d054708b-dc5b-419f-b18b-fabbf1c2a19e | pending | a57a33b6-b633-4775-9eae-95b626554e1a | How are you determining your exchange rates? | neutral | null | null | [
"exchange_rate"
] | null | null |
f5a16648-ff31-4049-9221-014129e6c267 | pending | 9e12203f-0949-402d-92f6-0bc18b46d8f0 | I'm trying to figure out the current exchange rate. | neutral | null | null | [
"exchange_rate"
] | null | null |
165599b2-e4c1-48da-a84b-7ffbb188ffde | pending | adedd820-e480-46da-87f0-3c5a741c0abe | From where are you getting your exchange rates? | neutral | null | null | [
"exchange_rate"
] | null | null |
29ada870-5aa3-4bd9-895f-2f15b6242ae4 | pending | df14279a-df2a-47ce-af9f-f6fd11550f5c | Can you tell me the foreign exchange rate? | neutral | null | null | [
"exchange_rate"
] | null | null |
66f07ba1-dad9-4c6c-9d0c-ce4daca381fc | pending | 9cc2b9c7-5822-4643-8927-67593950fc2b | why do your exchange rates change | neutral | null | null | [
"change_pin",
"exchange_rate",
"why_verify_identity"
] | null | null |
535be88e-940e-46ab-a909-eaa8ff48b1a7 | pending | b63f8a6e-8e7a-4b60-b995-cf9bf181140a | What kind of foreign exchange rate will I get when I exchange my money? | neutral | null | null | [
"exchange_rate",
"verify_my_identity"
] | null | null |
d15c8140-90f2-4048-b494-70bd19725107 | pending | d0349c4d-f923-48f1-9af7-aeee800b4fec | What is my foreign exchange rate? | neutral | null | null | [
"exchange_rate",
"verify_my_identity"
] | null | null |
a606c5e7-352c-4ef1-8ad7-a84714cdfd1e | pending | af7bfd02-fcf9-400b-9f0e-5747fe9f4eea | when does the rate get determined | positive | null | null | [
"exchange_rate",
"transfer_timing",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
6f636cb7-2798-4502-9037-e18fa139f6a0 | pending | 597ccbd5-181c-4366-a2eb-9a18b8f81bd2 | What is the current exchange rate for me? | neutral | null | null | [
"exchange_rate",
"verify_my_identity"
] | null | null |
c0f94555-c261-4691-ad4a-845b0ec380b9 | pending | 56eb8557-19c1-4141-8e5c-442199522829 | I purchased something in a foreign currency but the rate applied is wrong | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
b73439ae-2a88-47ec-bedd-13aefb86f71b | pending | 2976c01a-9ae1-4203-bb65-65c3348d2752 | I made a currency exchange and think I was charged more than I should of been. | neutral | null | null | [
"verify_my_identity",
"wrong_amount_of_cash_received"
] | null | null |
0f05b163-3bad-4748-b1c2-d50a3ca704f9 | pending | d7dee455-1137-4476-be20-42752e79a093 | the card payment exchange rate is wrong | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
f4c9a2ac-afb5-4dc3-ab5e-688ac4d7abf7 | pending | b0ae31d6-9c40-46e0-b6c4-023d1c3860e7 | The exchange rate was wrong when I bought something outside the country. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"country_support"
] | null | null |
f63ad583-bd52-41cd-b429-484fd0575074 | pending | 6cee7031-8bbf-459f-b9d0-c8e9ef489a13 | The exchange rate on my purchase is wrong. | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
c4e9e25f-8e7c-4972-8c89-506d34927845 | pending | e075dcf5-89e0-49de-8783-673a2aed894b | This rate is too low. Are you sure your using the right exchange rate. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"exchange_rate"
] | null | null |
20431e24-74c5-43f5-a064-0e17413b2057 | pending | a0ebb918-0f10-462a-8054-d4a010ff770d | I bought something, but the exchange rate looks wrong. | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
587d6469-d549-4d38-8acd-cdd12d945631 | pending | f6eee4d1-89fe-413c-ab8d-2022a6edf8df | The rate applied to my foreign purchase was incorrect | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
977c1ee4-2f57-4d42-863d-7bf689dd51a4 | pending | 50a9cf25-3c79-43a6-b9a3-3ddf87a1e5bf | I bought something in a foreign currency but the rate applied is wrong! | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
9b3070e9-242c-462f-a4c1-3c883aaa1dec | pending | 16e509c8-ac7e-4b11-89c3-58e3c9bfe9a8 | My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much. | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
7f0f2332-02a5-4ff2-918f-7d9986457135 | pending | 859c65e9-bbc5-4eb7-b184-d1f5bc1f9fe6 | You did not apply the correct exchange rate for an item that I bought. | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
878198de-ee26-4a38-8fe8-414d27242bf9 | pending | f34e3fc5-25a4-49b2-90cd-cd7eed0e0abd | The rate of exchange for my card payment is incorrect | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"verify_my_identity"
] | null | null |
926449f9-1ace-45cf-be2b-4fe71898a1b9 | pending | cf43cbc8-0e8a-49d7-a774-83cd343cca2e | The rate for a currency exchange was wrong when I bought something. | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
5e30e20d-3c9d-42ff-b9a1-84e9392ac9d8 | pending | 984d6341-421c-45eb-8f86-6defbe6d79d1 | Why is the exchange rate wrong when I purchase something abroad? | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"country_support",
"why_verify_identity"
] | null | null |
132e61e5-4f14-428b-8a70-11b854ff8ba3 | pending | 5d3fd5bd-34ba-46e3-bab0-556a013f6055 | I bought an item and noticed the exchange rate was not correct. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"exchange_rate"
] | null | null |
17d392e4-0a67-4956-a87b-0f618e795a79 | pending | 36e8085f-cbcd-4435-9bb6-d712498e5d90 | I bought something overseas and the wrong exchange rate is on my statement. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"extra_charge_on_statement"
] | null | null |
1c0fd134-133d-4e7c-bc94-6dae9b20e80c | pending | ddb6c3fc-4b09-4c29-a92c-13096adcc25f | The exchange rate for my transaction last Saturday seems to have been wrong I got charged extra. Please fix. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"top_up_failed"
] | null | null |
778a2275-bdd8-46ad-9bf4-8962ad3634c1 | pending | 495f08cc-52e4-4e94-bc79-5ca9767bd60f | Why is your exchange rate for my card payment wrong | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
6cc1610c-ea98-4e5b-b9c2-a3dad68a50b7 | pending | c1297b3e-2b42-42a2-80f8-6cbdbf4c98d2 | Why am I being charged more ? | neutral | null | null | [
"why_verify_identity"
] | null | null |
ee9f5188-4f85-423f-9121-79a351b3cbec | pending | db320c84-1a5d-405c-b5fc-575e745fdd6f | I purchased an item and the exchange rate I was given was incorrect. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"exchange_rate"
] | null | null |
e2866a32-e65a-43cd-b5c5-e6b197440324 | pending | 01f89519-3fe9-460d-b062-a62a6a987407 | I don't think my card payment exchange rate is correct. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"verify_my_identity"
] | null | null |
14062f8a-2c25-4302-b9a1-290c22114266 | pending | 58935257-2e34-4161-b805-2eee71f62307 | When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate? | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
7cfa0ab2-f905-4ea3-9e56-762fe7adba53 | pending | d8104312-0a0f-4bbb-933c-54891cd993ca | They charged me wrong for a currency exchange on a purchase. | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
a83d082a-6a94-428f-bedc-8536ec6a7291 | pending | a60bb91e-3e59-4d0b-a6b6-0f5b3adeb7fb | I believe my card payment exchange rate is incorrect. | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
6ac5209d-4029-4eee-8a02-293433015d04 | pending | 55011074-0950-4aa6-a673-f774fb13e3b5 | Hi, I have been overcharged for my payment last Saturday. I guess exchange rate was wrong. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"top_up_failed"
] | null | null |
69379ebd-491c-43dc-a8a1-10b133b0a931 | pending | 3a736606-7db3-47d9-9da7-acabe7456f2a | The exchange rate seems off on this transaction | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"exchange_rate"
] | null | null |
852f13ae-8396-4723-a2e1-54e2e96477cb | pending | ce225931-94f2-450d-a2b1-3e5411e23ee0 | The exchange rate given to me wasn't correct, after i purchased an item | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
3b53a46a-dc9b-46a3-a900-ccaa085726d5 | pending | 915013f9-8413-4974-8fba-8980acee53ce | Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"top_up_by_bank_transfer_charge"
] | null | null |
89e18d88-e9dc-4860-88cf-c08a87a6511a | pending | b1436a72-7441-4d2f-8d5b-53f8224781ee | I'm pretty sure something went wrong with my exchange. I changed Russian Ruble to UK pounds and was charged way too much! | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
46079317-ceef-4156-bbb9-623018fdfc1a | pending | 9b285160-afd7-4e0e-981d-3ab8db3154c6 | I wasn't applied the correct exchange rate for an item I bought | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
1b4c23bd-6876-435f-80ef-bea14913519d | pending | 57d73f9c-9d6e-4f44-b976-695fc430f661 | the conversion value for my card payments is incorrect. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"verify_my_identity"
] | null | null |
5be42cd6-353c-4b7f-85e3-ca11d89b6c7a | pending | 0fc66273-82a7-458b-a19b-709ff3a623a7 | The wrong exchange rate was used when I bought something with a foriegn currency. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"top_up_reverted",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
302f2af4-03fd-4f6e-8d67-235d8b5acbe3 | pending | cca66f0a-4dca-4394-804a-07861874b00b | I paid for something in foreign currency but noticed the exchange rate is incorrect. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"exchange_rate"
] | null | null |
cd4a08d0-25bb-4c5d-86d4-46e24ff8db8b | pending | 8486e78f-a9fe-4772-88f1-a2d0c454c30e | The incorrect rate was used in my foreign purchase | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
993efc99-9bf3-4b2f-ace8-b6ec8fac81e5 | pending | a2fb3f4e-8ed8-48d2-b09c-eef73b98a784 | Why was the exchange rate incorrect for an item I recently bought? | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"why_verify_identity"
] | null | null |
904c7107-98fa-4952-91a0-f20010e4bbb5 | pending | 382afefc-e9f1-4ce8-ba59-fc1db5c3e856 | Why is my exchange rate wrong for an item I bought? | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"why_verify_identity"
] | null | null |
3eaa3c99-1018-48f8-a4a9-36b00b00e21c | pending | eb88c735-ff4e-4bfa-b472-ef5d7ac5e82e | How can I check the exchange rate applied to my transaction? | neutral | null | null | [
"exchange_rate",
"verify_my_identity",
"verify_top_up",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
e07aa688-fcdb-4f2a-846c-0b779de5663e | pending | 1515b975-33a7-497e-b7bf-ad8eb387c87f | Your exchange rate is totally wrong for my card payment | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
070646a9-06fc-40fa-b51d-fea47386b095 | pending | 49ed25bc-8ee2-4232-a855-9b0f8fa89562 | The wrong rate was applied to an item I bought in a currency different from mine. Can this be changed? | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"change_pin",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
9a1f1c6e-61ab-49da-ab38-06849d6343c6 | pending | 85c2a1e4-5599-4572-ba7f-2abef76de141 | I go the wrong exchange rate applied to my purchase in a foreign country. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"country_support"
] | null | null |
d0b8eeb9-2b16-4ded-bc94-557d03ee15f8 | pending | fe85d28d-10e5-4b3a-93bd-c07e00ab9bc9 | My statement has a dollar I have been charged showing up on it. | neutral | null | null | [
"extra_charge_on_statement",
"Refund_not_showing_up"
] | null | null |
b4221445-6a20-40b8-9c2f-7cae631103c0 | pending | 6da7c787-f6d3-4779-a813-4409fc75fca3 | Why is there a fee for an extra pound in my statement? | neutral | null | null | [
"extra_charge_on_statement",
"why_verify_identity"
] | null | null |
ad8b84e9-0e8a-4b4d-9a92-57952fe79777 | pending | aa8477d7-e0fb-4641-ae5a-930cd1ca5389 | I'm not okay with this fee on my statement. | negative | null | null | [
"extra_charge_on_statement",
"transfer_fee_charged"
] | null | null |
8c29c396-3b70-4231-ab90-6e1c6012ddc3 | pending | c135b925-f93d-46e5-a4d2-b3f7c8ccd8ba | Why is there an extra dollar charged to my account? | neutral | null | null | [
"why_verify_identity"
] | null | null |
0ef8681e-7371-4701-81b8-f9d1d9abc029 | pending | 492fddea-0c99-4047-8620-78ac0ab19c75 | There is a fee I don't recognize on my statement. | neutral | null | null | [
"extra_charge_on_statement",
"transfer_fee_charged",
"verify_my_identity"
] | null | null |
ed1ad28d-df38-4c86-af4b-ea9bed83bcf1 | pending | 6617d88d-14ea-4983-8372-677104dc9d83 | I would like a refund on the extra pound I was charged. | neutral | null | null | [
"request_refund"
] | null | null |
257eff6c-4afa-4ace-8311-66c13810c628 | pending | 93498d9e-9818-4f6a-b8a4-f7c78ceb00a8 | Can you explain what this random $1 charge is? | neutral | null | null | [
"transaction_charged_twice",
"why_verify_identity"
] | null | null |
101be85e-3c9b-4b2b-8f6f-d104d7442a48 | pending | 2b09e484-1840-4b29-8ebb-acca45968818 | What is this $1 charge on my statement? | neutral | null | null | [
"extra_charge_on_statement"
] | null | null |
f89ea72a-cefb-46d2-a78d-fd4f9d4b166f | pending | e89a4ecf-b3d5-4837-9269-eb6f43e65381 | Why does my statement have these extra charges? | neutral | null | null | [
"extra_charge_on_statement",
"why_verify_identity"
] | null | null |
0ef4e28c-8434-422e-883f-6bd2fc042c85 | pending | e373034f-dbaf-4735-8b7a-6b54815bfb12 | I do not remember purchasing anything for 1£, and it is on my statement. Can you please tell me what that is about? | positive | null | null | [
"extra_charge_on_statement"
] | null | null |
9cfef9dc-9d08-48f9-954d-85b177b97293 | pending | 8dd20752-b084-4172-a138-09a67bbcb939 | I can see an extra 1£ charge on my app. Why did you charge me extra? | neutral | null | null | [
"exchange_via_app",
"why_verify_identity"
] | null | null |
504dce24-e3de-4928-9697-06d1303d1c7e | pending | 42e1f215-e058-4db0-8d5e-f4d79dbd49a6 | Can you tell me why I noticed a $1 charge on my statement? | neutral | null | null | [
"extra_charge_on_statement",
"why_verify_identity"
] | null | null |
0c5fe361-d83c-405e-a4bd-f0b2da0148b7 | pending | dfdeea28-1dfe-4aaa-ba71-5266079398c6 | When will the $1 transaction be credited to me? | neutral | null | null | [
"receiving_money",
"transaction_charged_twice",
"verify_my_identity"
] | null | null |
15be8d40-2dc4-4877-a6f9-744945ceaa53 | pending | 0c686736-ce98-431f-8e6f-32511b63d805 | Where did this fee come from? | neutral | null | null | [
"transfer_fee_charged",
"why_verify_identity"
] | null | null |
4233681f-c6aa-4ac9-a2c6-02d1e40c9bfb | pending | c5f2d183-193d-4a0a-aab6-f58d96156de0 | I noticed an extra $1 charge on my statement, can you tell me why that is? | neutral | null | null | [
"extra_charge_on_statement",
"why_verify_identity"
] | null | null |
e05d9110-a948-41ea-8e41-f96d8b0f3c32 | pending | ccfd5da4-fcf7-4e41-9357-0e02ab7ae34e | There is an extra $1 charge | neutral | null | null | [
"extra_charge_on_statement",
"getting_spare_card",
"transaction_charged_twice"
] | null | null |
fb7f709c-d15c-4970-894c-e026855c4a49 | pending | 8e82c7b1-7e0c-4229-8be4-a3fe9fe4c308 | I need information about an extra €1 fee in my statement. | neutral | null | null | [
"extra_charge_on_statement",
"transfer_fee_charged"
] | null | null |
efb06890-cacc-4509-a69c-77a9674f6bc8 | pending | ef5a627c-c594-4a27-aa68-fcbe1da2e822 | Why is there an extra 1 pound charge on my card? | neutral | null | null | [
"why_verify_identity"
] | null | null |
1d714b9f-315a-4a36-8605-99a8a53314c9 | pending | a27e70d3-c7af-4d11-99cc-cb908be30c04 | Why are there so many fees on my statement? | neutral | null | null | [
"extra_charge_on_statement",
"why_verify_identity",
"wrong_amount_of_cash_received"
] | null | null |
63728bb6-2679-4f43-83ce-8477a7f8f29f | pending | 474070ee-83de-476e-b855-b5b126549493 | What would be the reason there's an extra fee on my statement? | neutral | null | null | [
"extra_charge_on_statement",
"why_verify_identity"
] | null | null |
4f715033-c987-4ce2-a292-744ffbaf362e | pending | 00500508-2a13-4436-baab-b8e0d27add8b | Where did this 1 euro fee come from? | neutral | null | null | [
"transfer_fee_charged"
] | null | null |
17a398ed-4a9f-454a-be88-a31ed841c224 | pending | 2cc04d8d-eb61-46db-a45f-ae00286625db | I got a extra €1 fee in my statement | neutral | null | null | [
"extra_charge_on_statement",
"transfer_fee_charged"
] | null | null |
4076c079-b6e9-4772-85a7-10f189b8671d | pending | de6b7670-62c1-4e45-84ee-36136f4947a3 | I have a 1 euro fee on my statement. | neutral | null | null | [
"extra_charge_on_statement",
"transfer_fee_charged"
] | null | null |
90a246b4-1e91-4b7a-98cc-9cb9898c01c6 | pending | df37c7fa-cfe0-4d32-a957-aeab1174fd9a | Why was I overcharged a pound!? | neutral | null | null | [
"why_verify_identity"
] | null | null |
2d8515b7-448c-4478-85c3-2d5f2406fc34 | pending | c984c28b-916e-4d6f-ab3d-4b1389306f5a | Something went wrong, I was charged an extra pound? | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"top_up_failed"
] | null | null |
9612578d-f6b9-452c-823e-6a00e5931ca1 | pending | 3a8d9abb-cc85-4db5-a22a-b8c0bfe206ef | Where did the extra fee on my statement come from? | neutral | null | null | [
"extra_charge_on_statement",
"transfer_fee_charged"
] | null | null |
64602318-a08d-42a6-8777-d82dae0a0d0d | pending | 9069bff9-b752-43c1-a10e-1009717aa6b8 | There is an extra charge on my app that I was not told about or I was aware of! | neutral | null | null | [
"exchange_via_app"
] | null | null |
b5d7b1ac-94af-467b-842b-1ddd3fcd3d7b | pending | 25febb9d-dcda-4fce-8808-3b527cd81ede | I am seeing an extra fee on my statement what is that for? | neutral | null | null | [
"extra_charge_on_statement",
"transfer_fee_charged"
] | null | null |