text
stringlengths 11
9.18k
| inputs
dict | prediction
list | prediction_agent
stringclasses 1
value | annotation
null | annotation_agent
null | multi_label
bool 1
class | explanation
null | id
stringlengths 36
36
| metadata
null | status
stringclasses 1
value | event_timestamp
timestamp[us] | metrics
dict |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Uber is no better in Berlin, Germany. I recently signed up for their service and am now completely appalled at how deceitful and shady their business practice is. At NO point is it made clear to the consumer that one must pay for a full taxi fare when choosing the taxi option. Plus, the app makes it too easy to choose this option without explaining that the private driver option is only available on the weekends (at least here in Berlin that is the case)._x000D_Due to this, I inadvertently ordered a taxi. And even when I inquired to the cab driver what the cost would be, I was told it would only be 1.50. It ended up being 15 plus._x000D_This kind of sneaky business practice is simply intolerable. $#*! them. | {
"text": "Uber is no better in Berlin, Germany. I recently signed up for their service and am now completely appalled at how deceitful and shady their business practice is. At NO point is it made clear to the consumer that one must pay for a full taxi fare when choosing the taxi option. Plus, the app makes it too easy to choose this option without explaining that the private driver option is only available on the weekends (at least here in Berlin that is the case)._x000D_Due to this, I inadvertently ordered a taxi. And even when I inquired to the cab driver what the cost would be, I was told it would only be 1.50. It ended up being 15 plus._x000D_This kind of sneaky business practice is simply intolerable. $#*! them."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c5e2005a-6dd1-4133-90ac-5df83a993cce | null | Default | 2014-12-14T00:00:00 | {
"text_length": 716
} |
Their P.O.S. survey vehicle causes $4600.00 damage to my truck. They DO NOT have insurance. So, you, Mr. Driver, get your arse sued. Welcome to UBER! Michael Hung Thai Pham the subpoena is on it's way. You WILL need a lawyer. Still love Uber? Ciao. | {
"text": "Their P.O.S. survey vehicle causes $4600.00 damage to my truck. They DO NOT have insurance. So, you, Mr. Driver, get your arse sued. Welcome to UBER! Michael Hung Thai Pham the subpoena is on it's way. You WILL need a lawyer. Still love Uber? Ciao."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c60b2b37-0d65-48b7-b2fe-f33bfac5337e | null | Default | 2016-09-02T00:00:00 | {
"text_length": 255
} |
I used Uber in 3 countries recently and service was totally good. They should work a bit their customer relationship | {
"text": "I used Uber in 3 countries recently and service was totally good. They should work a bit their customer relationship"
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | c615eb9a-0bfb-4c0c-8f3a-a65ea0189042 | null | Default | 2019-04-01T00:00:00 | {
"text_length": 116
} |
I received a ride that was 13 miles and took less than 30 minutes. My original estimated coast was $27 the initial charge was $25. _x000D_24 hours later, I received an email stating the driver adjusted destination and my fee was adjusted to $160. I disputed the charge stating the original destination was correct. I Provided screen shot of google maps and pick up and drop addresses. After multiple emails back and forth, still no luck of Uber correcting the, what I call a, "fraudulent charge". Customer service is less than desirable to say the least. I have been giving the runaround. I have asked for a contact number to speak with someone live but no such luck. I am now forced to dispute the charge with my credit card company and will being filing a complaint with the better business bureau. I understand mistakes happen but failure to correct mistakes is in enexcusable. Uber not only lost a routine customer today but also gained poor advertisement from a dissatisfied customer. I will warn friends and coworkers against using Uber. To many other options. | {
"text": "I received a ride that was 13 miles and took less than 30 minutes. My original estimated coast was $27 the initial charge was $25. _x000D_24 hours later, I received an email stating the driver adjusted destination and my fee was adjusted to $160. I disputed the charge stating the original destination was correct. I Provided screen shot of google maps and pick up and drop addresses. After multiple emails back and forth, still no luck of Uber correcting the, what I call a, \"fraudulent charge\". Customer service is less than desirable to say the least. I have been giving the runaround. I have asked for a contact number to speak with someone live but no such luck. I am now forced to dispute the charge with my credit card company and will being filing a complaint with the better business bureau. I understand mistakes happen but failure to correct mistakes is in enexcusable. Uber not only lost a routine customer today but also gained poor advertisement from a dissatisfied customer. I will warn friends and coworkers against using Uber. To many other options."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c624308e-d237-4927-9a2c-83c16ed59c36 | null | Default | 2017-03-25T00:00:00 | {
"text_length": 1070
} |
I had 4 guests (5 of us total) so ordered an Uber XL, which is advertised to seat 6 people. When I pulled up the order, I had the choice of an Uber X for $15 or an Uber XL for $35. Knowing that there would be 6 people with the driver, I ordered the Uber XL. When the car arrived, it was a small SUV (5 passenger vehicle) and the driver told us to "squeeze in". I have emailed Uber numerous times about this issue and have had no luck getting anything but an automated response saying that the issue has been resolved and that I should order an Uber XL for larger groups (which is what I did, but did not get an Uber XL). I have requested the $20 refund for the price difference with no success. It is not necessarily about the $20 - it is the principle. And it is also illegal for them to drive with 4 people "squeezed in" the back seat. It was embarrassing to me, as these were out of town guests. I do have 4 other witnesses that can verify the size of the vehicle. | {
"text": "I had 4 guests (5 of us total) so ordered an Uber XL, which is advertised to seat 6 people. When I pulled up the order, I had the choice of an Uber X for $15 or an Uber XL for $35. Knowing that there would be 6 people with the driver, I ordered the Uber XL. When the car arrived, it was a small SUV (5 passenger vehicle) and the driver told us to \"squeeze in\". I have emailed Uber numerous times about this issue and have had no luck getting anything but an automated response saying that the issue has been resolved and that I should order an Uber XL for larger groups (which is what I did, but did not get an Uber XL). I have requested the $20 refund for the price difference with no success. It is not necessarily about the $20 - it is the principle. And it is also illegal for them to drive with 4 people \"squeezed in\" the back seat. It was embarrassing to me, as these were out of town guests. I do have 4 other witnesses that can verify the size of the vehicle."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c6287e81-d81a-4a25-b478-bc942098b72d | null | Default | 2017-09-14T00:00:00 | {
"text_length": 967
} |
If you are contemplating driving for Uber in NJ, think again....maybe 3x. Ask around. All I know from my experience as a driver for three months with 500 trips under my belt and a 4.8 rating........be very very circumspect before leasing a car. What they do is rope you in as a driver with decent pay for two weeks....then wham.....they cut the fares in half. Let me ask you as a logical human being......can a driver who has usually a car payment of at least $600 per month...plus insurance.....(unless the ins. co finds out you drive for Uber and then presto....drops you like a rusty safe in the river) plus gas, and wear and tear on the car driver 10-15 minutes for $3....well that is the fare they pay. Also if you happen to drive to Manhattan......and they take out $20 for toll and charge the customer.....and then only pay you $8-15 on top of that to drop off the customer before you have to drive through traffic to get back into NJ to accept another fare which usually takes at least an hour....do you think that is a good usage of time and good pay? You see what Uber is doing is trying to show Wall Street (Watch "The Big Short"- very appropo for Uber) the huge rider base. The problem is that the drivers are dropping out like flies because they can not afford to drive. I know as I have picked up many ex drivers recounting the same experience. Wall St......which incidentally I used to work for years ago for almost two decades.....is about to have a rude awakening when they see the market valuation Uber claims of $63 bill. -even though they lost over $467 mill in 2015-from a confidential source yours truly picked up devulged-is nothing more than specious and a "house of cards". Now Uber's PR will tell you how wonderful it is to slash fares all in order to be more busy for the drivers but don't believe a word they say. It is because they are burning through drivers faster than the INDIE speedway all in order to keep riders happy. Good luck people in your decision but know that you had better do your homework before you get involved in such an exploitive outfit. BE DAMN CAREFUL. | {
"text": "If you are contemplating driving for Uber in NJ, think again....maybe 3x. Ask around. All I know from my experience as a driver for three months with 500 trips under my belt and a 4.8 rating........be very very circumspect before leasing a car. What they do is rope you in as a driver with decent pay for two weeks....then wham.....they cut the fares in half. Let me ask you as a logical human being......can a driver who has usually a car payment of at least $600 per month...plus insurance.....(unless the ins. co finds out you drive for Uber and then presto....drops you like a rusty safe in the river) plus gas, and wear and tear on the car driver 10-15 minutes for $3....well that is the fare they pay. Also if you happen to drive to Manhattan......and they take out $20 for toll and charge the customer.....and then only pay you $8-15 on top of that to drop off the customer before you have to drive through traffic to get back into NJ to accept another fare which usually takes at least an hour....do you think that is a good usage of time and good pay? You see what Uber is doing is trying to show Wall Street (Watch \"The Big Short\"- very appropo for Uber) the huge rider base. The problem is that the drivers are dropping out like flies because they can not afford to drive. I know as I have picked up many ex drivers recounting the same experience. Wall St......which incidentally I used to work for years ago for almost two decades.....is about to have a rude awakening when they see the market valuation Uber claims of $63 bill. -even though they lost over $467 mill in 2015-from a confidential source yours truly picked up devulged-is nothing more than specious and a \"house of cards\". Now Uber's PR will tell you how wonderful it is to slash fares all in order to be more busy for the drivers but don't believe a word they say. It is because they are burning through drivers faster than the INDIE speedway all in order to keep riders happy. Good luck people in your decision but know that you had better do your homework before you get involved in such an exploitive outfit. BE DAMN CAREFUL."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c6336b20-25ac-4101-b641-12b09b0acfaa | null | Default | 2016-02-21T00:00:00 | {
"text_length": 2105
} |
I have used Uber two times and both rides were comfortable and the drivers were courteous and professional. I didn't encounter any problems and would use Uber again if the need arises. I don't have any complaints at this time. | {
"text": "I have used Uber two times and both rides were comfortable and the drivers were courteous and professional. I didn't encounter any problems and would use Uber again if the need arises. I don't have any complaints at this time."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | c63b8462-c3f9-474a-85ae-cd5bc818544f | null | Default | 2019-03-07T00:00:00 | {
"text_length": 226
} |
If you wish to have a good job to deliver food and make money from Uber and thank that it will go well. Well you are very wrong towards on getting paid and all. They have repeatedly lost the money that should of went into my bank but didn't. Well also accuse me on driving concerns towards on safety and riders. Well they don't even have their stuff straight because I'm a cyclist that delivers food not driving. That's what I also got fired for because of driving. So if you just love job abuse and losing your money it's just the best place to be. The whole job is completely unorganized and full of liars. | {
"text": "If you wish to have a good job to deliver food and make money from Uber and thank that it will go well. Well you are very wrong towards on getting paid and all. They have repeatedly lost the money that should of went into my bank but didn't. Well also accuse me on driving concerns towards on safety and riders. Well they don't even have their stuff straight because I'm a cyclist that delivers food not driving. That's what I also got fired for because of driving. So if you just love job abuse and losing your money it's just the best place to be. The whole job is completely unorganized and full of liars."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c6498925-6509-4e88-ae61-0739ba02be5a | null | Default | 2019-03-25T00:00:00 | {
"text_length": 608
} |
The cost as a rider seems to have increased. One way to work costs $25. So it would cost $300 for a six week. Is it possible to purchase a book of passes? The drivers and service have always been great, it's just the cost of the ride. | {
"text": "The cost as a rider seems to have increased. One way to work costs $25. So it would cost $300 for a six week. Is it possible to purchase a book of passes? The drivers and service have always been great, it's just the cost of the ride."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | c65b24e4-9bd7-4462-9096-6ef0a7269dfa | null | Default | 2019-03-06T00:00:00 | {
"text_length": 234
} |
Heres the way to look at Uber from a different perspective. I live in Newport Beach California, I get up about 5:00 am and hit the road. Trips to the airport are common this time of the morning. LAX trips at least 5 times a week. Before 9:00 am i have made around 50.00 Take a break until I feel like it. Drive mid to late afternoon in by 8:30 pm I just made 120.00_x000D_I average 700.00 a week x 4 equals 2800.00 Nice little addition to my V.A. disability. You have to run this as a business. You dont drive you dont get paid period end of story. If you have problems with the navigation how about changing what your using. Waze is awesome with the Uber app. _x000D_I don't see how anyone can consider this as being an employee. I work when I want to. I take off for vacation when I want to. No one is in charge of me to tell me when to drive or where to drive. And for those of you who complain about the maintenance on your car. Well, You should be keeping the maintenance on it any way. No wonder most of you got engine trouble. Using your car while working is a huge tax advantage. Oh insurance.... You are required by law to have that any way. A little extra coverage may be required but to me its worth it. _x000D_Some drivers have bad experiences with driving for Uber. If you drive in a bad area guess what you gonna get bad riders. But alas! You have control of who gets in your car. Boot em out. Say thanks but no thanks and go on about our business. I drive in a very good area and in business areas. On occasion i get a really stupid jerk wagon. Guess what? He no ride with me. Stop complaining if you peeps cant run a business and figure this Uber thing out. I m sure Chuck E Cheese has a spot for you behind the Pizza counter. | {
"text": "Heres the way to look at Uber from a different perspective. I live in Newport Beach California, I get up about 5:00 am and hit the road. Trips to the airport are common this time of the morning. LAX trips at least 5 times a week. Before 9:00 am i have made around 50.00 Take a break until I feel like it. Drive mid to late afternoon in by 8:30 pm I just made 120.00_x000D_I average 700.00 a week x 4 equals 2800.00 Nice little addition to my V.A. disability. You have to run this as a business. You dont drive you dont get paid period end of story. If you have problems with the navigation how about changing what your using. Waze is awesome with the Uber app. _x000D_I don't see how anyone can consider this as being an employee. I work when I want to. I take off for vacation when I want to. No one is in charge of me to tell me when to drive or where to drive. And for those of you who complain about the maintenance on your car. Well, You should be keeping the maintenance on it any way. No wonder most of you got engine trouble. Using your car while working is a huge tax advantage. Oh insurance.... You are required by law to have that any way. A little extra coverage may be required but to me its worth it. _x000D_Some drivers have bad experiences with driving for Uber. If you drive in a bad area guess what you gonna get bad riders. But alas! You have control of who gets in your car. Boot em out. Say thanks but no thanks and go on about our business. I drive in a very good area and in business areas. On occasion i get a really stupid jerk wagon. Guess what? He no ride with me. Stop complaining if you peeps cant run a business and figure this Uber thing out. I m sure Chuck E Cheese has a spot for you behind the Pizza counter."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | c662a844-72c3-4d90-a084-2e32a2476402 | null | Default | 2015-06-23T00:00:00 | {
"text_length": 1750
} |
Uber drivers are cheater. I must say that my sister left her phone while boarding to a cab. At first side cab driver is ready to give her phone after his shift over, but on the second day, he denies to do it. I need a resolution asap. Otherwise, I will go to police against the company. As a proof, I have everything in call recording. | {
"text": "Uber drivers are cheater. I must say that my sister left her phone while boarding to a cab. At first side cab driver is ready to give her phone after his shift over, but on the second day, he denies to do it. I need a resolution asap. Otherwise, I will go to police against the company. As a proof, I have everything in call recording."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c67dda04-6612-4642-90ac-c157fdd5efa6 | null | Default | 2017-01-04T00:00:00 | {
"text_length": 335
} |
While visiting Nashville for a concert on August 25th, I scheduled an Uber ride at the quoted rate (iPhone app) of $21.xx. We traveled from 5th avenue, not far from Bridgestone Arena to the Gaylord Hotel. Upon arrival, I tipped the driver in cash, and we exited the vehicle. A few seconds later, I received a notification that I had been charged $79.72! Uber informed me that there was a "surge charge" (which I had never heard of) and that it is applicable, essentially when there are very few drivers available, relative to the number of riders needing rides. Supposedly, the rider is notified of the surge charge before accepting or rejecting the ride, but I wasn't. I was simply told "$21.xx", then charged $79.72. | {
"text": "While visiting Nashville for a concert on August 25th, I scheduled an Uber ride at the quoted rate (iPhone app) of $21.xx. We traveled from 5th avenue, not far from Bridgestone Arena to the Gaylord Hotel. Upon arrival, I tipped the driver in cash, and we exited the vehicle. A few seconds later, I received a notification that I had been charged $79.72! Uber informed me that there was a \"surge charge\" (which I had never heard of) and that it is applicable, essentially when there are very few drivers available, relative to the number of riders needing rides. Supposedly, the rider is notified of the surge charge before accepting or rejecting the ride, but I wasn't. I was simply told \"$21.xx\", then charged $79.72."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c6d982af-ed35-40e4-9518-b552b67f0b20 | null | Default | 2018-08-27T00:00:00 | {
"text_length": 718
} |
New driver over 2 hours online - Trying to contact UBER is literally impossible. I was sent a delivery message which lasted approx 1 second and then disappeared. I then went on my first call and was unable to slide to commence the ride. When I did slide it I was virtually at the destination. Being unable to contact UBER to explain anything is a total waste. | {
"text": "New driver over 2 hours online - Trying to contact UBER is literally impossible. I was sent a delivery message which lasted approx 1 second and then disappeared. I then went on my first call and was unable to slide to commence the ride. When I did slide it I was virtually at the destination. Being unable to contact UBER to explain anything is a total waste."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c6e90af3-095a-4328-ada9-aa8d01e68ff0 | null | Default | 2017-09-15T00:00:00 | {
"text_length": 359
} |
First, I want to say, I've used Ubers for a few months and NEVER had a problem. Wanted to write what happened and let others know Uber is great! A friend always used Uber in Phila. I had no idea what it was. I recently moved to Florida - took a trip back home to Phila. via Tampa airport. The cost for an Uber to airport was $27 and I gave a tip. On my way back from the Tampa airport, I would also use an UBER. WRONG! Again, NO IDEA that Ubers were not allowed near the Airport. After my flight got in LATE evening, I got online to summon an Uber... the site would not pull up. I tried again and again to no avail. | {
"text": "First, I want to say, I've used Ubers for a few months and NEVER had a problem. Wanted to write what happened and let others know Uber is great! A friend always used Uber in Phila. I had no idea what it was. I recently moved to Florida - took a trip back home to Phila. via Tampa airport. The cost for an Uber to airport was $27 and I gave a tip. On my way back from the Tampa airport, I would also use an UBER. WRONG! Again, NO IDEA that Ubers were not allowed near the Airport. After my flight got in LATE evening, I got online to summon an Uber... the site would not pull up. I tried again and again to no avail."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | c70946e5-1b21-46b4-a310-cd1f1a92bc92 | null | Default | 2017-02-22T00:00:00 | {
"text_length": 615
} |
great service, but hiring drivers who do not know their way around a town and only rely on GPS is unrealistic. Sometimes they just have to know intersections and how to get places without punching it into a GPS. | {
"text": "great service, but hiring drivers who do not know their way around a town and only rely on GPS is unrealistic. Sometimes they just have to know intersections and how to get places without punching it into a GPS."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | c70e0bb1-5fc4-45a7-b9ef-eddcc96d3d0a | null | Default | 2013-12-18T00:00:00 | {
"text_length": 211
} |
Uber classified me as a low rate because of it being a four door luxury leather, fully loaded 2015 LTZ Chevrolet truck and it's white with Buckskin leather, Bose stereo system, heated air conditioned seats with Wi-Fi. And every customer that I have picked up under uberX says they did not expect this kind of ride and Uber says this truck is a low standard truck. When I email UBER over this situation they did not reply. | {
"text": "Uber classified me as a low rate because of it being a four door luxury leather, fully loaded 2015 LTZ Chevrolet truck and it's white with Buckskin leather, Bose stereo system, heated air conditioned seats with Wi-Fi. And every customer that I have picked up under uberX says they did not expect this kind of ride and Uber says this truck is a low standard truck. When I email UBER over this situation they did not reply."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c726f983-b67c-4eba-9648-201c1f2a37cb | null | Default | 2016-12-04T00:00:00 | {
"text_length": 421
} |
I ordered an Uber in Albany NY this morning. I selected Albany Airport as my destination. The driver arrived on time in a car that seemed dingy and small but it was supposed to be a short ride so no problem. Except that it turned out not to be a short ride at all. To reach the airport, he needed to take a right out of the parking lot and then another left at the major intersection. It's knew that it was that simple to find and I had only been in the city 3 days. He took a left out of the parking lot and I questioned him as I knew that was wrong. | {
"text": "I ordered an Uber in Albany NY this morning. I selected Albany Airport as my destination. The driver arrived on time in a car that seemed dingy and small but it was supposed to be a short ride so no problem. Except that it turned out not to be a short ride at all. To reach the airport, he needed to take a right out of the parking lot and then another left at the major intersection. It's knew that it was that simple to find and I had only been in the city 3 days. He took a left out of the parking lot and I questioned him as I knew that was wrong. "
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | c72c92cd-22ca-43cf-9f1c-b40afa0ace67 | null | Default | 2018-05-15T00:00:00 | {
"text_length": 552
} |
I am done with Uber! Have been using them for couple of months in NYC, until very recently most drivers were fine though I was never a fan of the surge pricing (I paid over $40 for less than 2 miles). Early this week I called for a car, supposed to be a 5 minute wait turned into 20 minutes. I texted and called the driver multiple times but no response. Then he cancelled the ride without my consent, and had the nerve to charge me a $10 fee! Why should I pay for no service, especially the driver was the one who cancelled, not me! He was a no-show and I ended up walking few blocks to catch a cab and late for a meeting, after wasted close to half an hour waiting! The worse thing is, there isn't a customer service number to call. I emailed Uber support and they took a while to respond. I was offer a ride credit but I demanded a refund, as I had no intention to use them again. I filed disputes with both PayPal and my credit card, then all of a sudden Uber freezed my account. They have multiple agents contacting me and asked for photo ID and credit card copy...why would I do that? It's fraud waiting to happen, and can't be legal! I have sick of the way to treat their customers and how they conduct business. I am going to file a complaint with the BBB also, I will not use them again. | {
"text": "I am done with Uber! Have been using them for couple of months in NYC, until very recently most drivers were fine though I was never a fan of the surge pricing (I paid over $40 for less than 2 miles). Early this week I called for a car, supposed to be a 5 minute wait turned into 20 minutes. I texted and called the driver multiple times but no response. Then he cancelled the ride without my consent, and had the nerve to charge me a $10 fee! Why should I pay for no service, especially the driver was the one who cancelled, not me! He was a no-show and I ended up walking few blocks to catch a cab and late for a meeting, after wasted close to half an hour waiting! The worse thing is, there isn't a customer service number to call. I emailed Uber support and they took a while to respond. I was offer a ride credit but I demanded a refund, as I had no intention to use them again. I filed disputes with both PayPal and my credit card, then all of a sudden Uber freezed my account. They have multiple agents contacting me and asked for photo ID and credit card copy...why would I do that? It's fraud waiting to happen, and can't be legal! I have sick of the way to treat their customers and how they conduct business. I am going to file a complaint with the BBB also, I will not use them again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c731804f-d242-4518-908b-0e3e538bd075 | null | Default | 2015-12-16T00:00:00 | {
"text_length": 1296
} |
Poor service and a rip-off! Yesterday I requested Uber ride service at 8:34am. At 8:37am they confirmed the request and advised the car and driver and pick up location, which was a street corner 5 minutes walk from my home, which I thought was odd for not picking me up at my home. My wife and I stood there in the direct sun waiting... then the Uber App sent me notice saying it would be another 4 minutes wait... then another notice saying it would be another 5 minutes... then another notice saying it would be 13 minutes... then another notice saying it would be 19 minutes. | {
"text": "Poor service and a rip-off! Yesterday I requested Uber ride service at 8:34am. At 8:37am they confirmed the request and advised the car and driver and pick up location, which was a street corner 5 minutes walk from my home, which I thought was odd for not picking me up at my home. My wife and I stood there in the direct sun waiting... then the Uber App sent me notice saying it would be another 4 minutes wait... then another notice saying it would be another 5 minutes... then another notice saying it would be 13 minutes... then another notice saying it would be 19 minutes. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c7381770-fd03-47be-89a9-f36a023c8663 | null | Default | 2018-05-13T00:00:00 | {
"text_length": 579
} |
I ordered a ride to get to work, the ETA said 15 minutes. The driver showed up in 8, and while usually that would be seen as a positive thing, I was not ready to leave yet since I thought I had 7 more minutes. Uber has a feature where the driver cancel the trip 5 minutes after arriving at the destination and it automatically charges the customer $5 even though no service was provided. This happened to me all within the 15 minute time frame I originally agreed upon with the initial Uber request. It's only $5, but it's a matter of principle. On top of this, their customer service is nearly non-existent as they don't even have a phone number to discuss this with anyone. You can only correspond through email which is very impersonal and a massive hassle. I cannot believe how shady they came across with this. | {
"text": "I ordered a ride to get to work, the ETA said 15 minutes. The driver showed up in 8, and while usually that would be seen as a positive thing, I was not ready to leave yet since I thought I had 7 more minutes. Uber has a feature where the driver cancel the trip 5 minutes after arriving at the destination and it automatically charges the customer $5 even though no service was provided. This happened to me all within the 15 minute time frame I originally agreed upon with the initial Uber request. It's only $5, but it's a matter of principle. On top of this, their customer service is nearly non-existent as they don't even have a phone number to discuss this with anyone. You can only correspond through email which is very impersonal and a massive hassle. I cannot believe how shady they came across with this. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c777fec3-5548-40f9-80b0-fe95ee88b6bc | null | Default | 2017-05-08T00:00:00 | {
"text_length": 816
} |
I had been a customer for over 2+ years without one complaint or bad review on Uber. While traveling in Mexico I had an extremely awful experience with another customer on Uber Share to the point that the woman was irate and offending me, but Uber decided to cancel my service without even once hearing my side of the story!!!! I contact them numerous times via email until after the 3rd attempt I finally received a pathetic email stating I am no longer a customer. They stated they opened an investigation, but yet will not share any information! If this is how they treat their customers, I definitely prefer to utilize Lyft. User beware of Uber and their horrible customer service. Don't expect them to even hear your side of the story! No wonder they are plastered negatively all over the news for good reason! | {
"text": "I had been a customer for over 2+ years without one complaint or bad review on Uber. While traveling in Mexico I had an extremely awful experience with another customer on Uber Share to the point that the woman was irate and offending me, but Uber decided to cancel my service without even once hearing my side of the story!!!! I contact them numerous times via email until after the 3rd attempt I finally received a pathetic email stating I am no longer a customer. They stated they opened an investigation, but yet will not share any information! If this is how they treat their customers, I definitely prefer to utilize Lyft. User beware of Uber and their horrible customer service. Don't expect them to even hear your side of the story! No wonder they are plastered negatively all over the news for good reason!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c7afddac-3441-4c45-9360-633ac0fbed5b | null | Default | 2017-06-22T00:00:00 | {
"text_length": 815
} |
Requested a pickup at Disneyland hotel. Driver was 10 minutes away. Car never showed as moving so I texted driver. Driver texted back that he was arriving at hotel but didn't and at this point it had been 25 minutes. I called driver and he told me to walk past AMC theater in Downtown Disney and he was a couple blocks past there. That would be about a 20 - 30 minute walk. He refused to come to hotel – said he was not allowed to enter property, which is not true. Driver hung up and I was charged a cancel fee plus had to pay $125 for last minute taxi to lax. Uber useless in disputing fees and zero ability to talk to a human. They just send email saying they reviewed complaint and charges appropriate. Will NEVER use Uber again. Total scam. | {
"text": "Requested a pickup at Disneyland hotel. Driver was 10 minutes away. Car never showed as moving so I texted driver. Driver texted back that he was arriving at hotel but didn't and at this point it had been 25 minutes. I called driver and he told me to walk past AMC theater in Downtown Disney and he was a couple blocks past there. That would be about a 20 - 30 minute walk. He refused to come to hotel – said he was not allowed to enter property, which is not true. Driver hung up and I was charged a cancel fee plus had to pay $125 for last minute taxi to lax. Uber useless in disputing fees and zero ability to talk to a human. They just send email saying they reviewed complaint and charges appropriate. Will NEVER use Uber again. Total scam."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c7b56210-0501-4fce-beee-5ee9150d1c91 | null | Default | 2017-03-06T00:00:00 | {
"text_length": 747
} |
The app and the information it provides are invaluable. I know how much my fare will be, who is picking me up, where they are and the actual route they are taking me. What's not to love? | {
"text": "The app and the information it provides are invaluable. I know how much my fare will be, who is picking me up, where they are and the actual route they are taking me. What's not to love?"
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | c7b8ba53-0321-4dc1-aca9-24d36ace0d0f | null | Default | 2018-07-19T00:00:00 | {
"text_length": 186
} |
On Oct. 8, 2017 at 1:12:45 PM - There should be No charge for this ride. Despite using a GPS, this driver tried to take a closed entrance to the Brooklyn Battery Tunnel and then had to detour back to the original entrance Once in Manhattan. And 10 blocks from our theater destination he took another wrong turn and ended up in New Jersey. By the time he got back to Manhattan it was already past the starting time of the play we were going to. As a matter of fact it was already 30 minutes into the play. | {
"text": "On Oct. 8, 2017 at 1:12:45 PM - There should be No charge for this ride. Despite using a GPS, this driver tried to take a closed entrance to the Brooklyn Battery Tunnel and then had to detour back to the original entrance Once in Manhattan. And 10 blocks from our theater destination he took another wrong turn and ended up in New Jersey. By the time he got back to Manhattan it was already past the starting time of the play we were going to. As a matter of fact it was already 30 minutes into the play."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c802ef26-cdb8-42fc-bd9a-f545060cca32 | null | Default | 2017-10-20T00:00:00 | {
"text_length": 504
} |
I have one of the most traumatic experience in my life driving for Uber. The rider request for his daughter high school to be picked, the person who requested says he can't see the route which a 10 min took 34 because of the road construction & accident. The person nonstop telling where to get out but I was stuck on the road but after I arrived he came to yelling, "She is my daughter! You don't know who you are messing with". And try to open my car door. Locked it but he punched my car glass and shatter it. Now I am shaking. He keeps following me yelling. | {
"text": "I have one of the most traumatic experience in my life driving for Uber. The rider request for his daughter high school to be picked, the person who requested says he can't see the route which a 10 min took 34 because of the road construction & accident. The person nonstop telling where to get out but I was stuck on the road but after I arrived he came to yelling, \"She is my daughter! You don't know who you are messing with\". And try to open my car door. Locked it but he punched my car glass and shatter it. Now I am shaking. He keeps following me yelling."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c81d6405-a734-4eb2-9ecb-172a613c4e53 | null | Default | 2018-03-11T00:00:00 | {
"text_length": 561
} |
I ordered a Uber for work 8/28/18. They then sent me the text message saying he would be there in 5 mins. I continued to get dress. Not even a minute after that message came thru it said he was here... so I quickly called the number it gave me and asked him politely for 5 mins. He said ok. I told him where to park. I run out 4 mins later and there is nobody there and It says I canceled the order. I then had it reordered for me receiving the same driver Richard Kia Soul **. It sent me the same message saying 5 mins. I decided not to take the chances and sat outside waiting for him for about 7 mins. When nobody showed up I tried the contact number, took me to the voice over thing. When I checked to see where he was it said I canceled again. Now tell me why would I recancel an order I deliberately just redid?? And when I contact customer service thru the app like it says they don't care!! | {
"text": "I ordered a Uber for work 8/28/18. They then sent me the text message saying he would be there in 5 mins. I continued to get dress. Not even a minute after that message came thru it said he was here... so I quickly called the number it gave me and asked him politely for 5 mins. He said ok. I told him where to park. I run out 4 mins later and there is nobody there and It says I canceled the order. I then had it reordered for me receiving the same driver Richard Kia Soul **. It sent me the same message saying 5 mins. I decided not to take the chances and sat outside waiting for him for about 7 mins. When nobody showed up I tried the contact number, took me to the voice over thing. When I checked to see where he was it said I canceled again. Now tell me why would I recancel an order I deliberately just redid?? And when I contact customer service thru the app like it says they don't care!!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c8403867-fd3d-401f-a370-ac2b52cbd58c | null | Default | 2018-08-28T00:00:00 | {
"text_length": 898
} |
This Uber driver in the Arcadia CA area in a black Lexus license plates 7HLN158 instead of making a right turn on a right turn only lane almost hit my car and started honking at me flick me off so I took a pic of his plate then he followed me into a shopping center to verbally attack me and he did all this with passengers in his car be careful if you get him as a driver his an aggressive and dangers driver. | {
"text": "This Uber driver in the Arcadia CA area in a black Lexus license plates 7HLN158 instead of making a right turn on a right turn only lane almost hit my car and started honking at me flick me off so I took a pic of his plate then he followed me into a shopping center to verbally attack me and he did all this with passengers in his car be careful if you get him as a driver his an aggressive and dangers driver."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c894ae34-2607-4f12-8729-c1523bbf4e3d | null | Default | 2015-12-21T00:00:00 | {
"text_length": 411
} |
Map is not working! I had to call both the passenger and driver to track them! When you have children riding in Uber you better have a working map! | {
"text": "Map is not working! I had to call both the passenger and driver to track them! When you have children riding in Uber you better have a working map!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c8abff2d-3cd0-44e7-9606-88a2860ddb16 | null | Default | 2016-07-15T00:00:00 | {
"text_length": 147
} |
Got an Uber me and my friends on 6/9/18 at 3:03 am -3:30am. I was seated on the front passenger seat while playing music from my phone via the car's aux cable. When we got dropped I got out to help my friend who was seated at the back seat to get into the building. Before entering the building I realized that had left my phone in the Uber. After getting inside the building I attempt to call the Uber driver but he ignored all my calls. The phone rung but he never picked up. I called the driver multiple times and left him several voice mails to call me back. But he never called back. I went ahead and contacted Uber customer service and they informed me they've notified the driver about my phone. However, the driver stated he did not see any phone. But after tracking my phone it showed the device was in the Uber and got turned off 10 mins after he had dropped us... Such drivers are giving Uber a bad reputation. | {
"text": "Got an Uber me and my friends on 6/9/18 at 3:03 am -3:30am. I was seated on the front passenger seat while playing music from my phone via the car's aux cable. When we got dropped I got out to help my friend who was seated at the back seat to get into the building. Before entering the building I realized that had left my phone in the Uber. After getting inside the building I attempt to call the Uber driver but he ignored all my calls. The phone rung but he never picked up. I called the driver multiple times and left him several voice mails to call me back. But he never called back. I went ahead and contacted Uber customer service and they informed me they've notified the driver about my phone. However, the driver stated he did not see any phone. But after tracking my phone it showed the device was in the Uber and got turned off 10 mins after he had dropped us... Such drivers are giving Uber a bad reputation."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c8c07643-a2f5-4f6e-b1aa-1d83a258eb52 | null | Default | 2018-06-14T00:00:00 | {
"text_length": 921
} |
At late night hour Uber driver after accepting my trip drops me midway in a deserted parking and threatened me as my trip was booked on online payment and he wanted cash. The follow ups with Uber and their responses have been appalling. On asking for driver contact details for registering a Police complaint they are denying it on account of privacy issue and sharing the car's name plate, an Information that I am sharing in my every conversation and complaint. As a company #Uber is more concerned about protecting the interests of their Driver Partner but not keen in safeguarding the safety of their Customer. | {
"text": "At late night hour Uber driver after accepting my trip drops me midway in a deserted parking and threatened me as my trip was booked on online payment and he wanted cash. The follow ups with Uber and their responses have been appalling. On asking for driver contact details for registering a Police complaint they are denying it on account of privacy issue and sharing the car's name plate, an Information that I am sharing in my every conversation and complaint. As a company #Uber is more concerned about protecting the interests of their Driver Partner but not keen in safeguarding the safety of their Customer."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c8dd4727-4b31-43dd-9669-11a12676d04a | null | Default | 2019-06-05T00:00:00 | {
"text_length": 614
} |
I waited over 20 mins for 3 different uber drivers. I got charged the cancellation fee because my stupid driver cancelled on me as it looked like on the app he was getting lost. He made like 3 u turns on the street before giving up and said I never popped out for my pickup. I'm on a public st by the bus stop. Other people were getting picked up by uber on the same corner I was and they all got their rides faster than me. The reason why uber didn't return my refund is because it past the 30 days which I understand but I didn't get my notification until it was too late and on top of that they said the fee is to compensate the driver for his time spent driving to my location. Are you kidding me? Driver never showed up. He most likely picked up another rider on the way. I was at a crowded baseball event. If we can track the driver on the uber app, uber should be able to track to see if the driver ever arrived to the pickup location. What a joke. | {
"text": "I waited over 20 mins for 3 different uber drivers. I got charged the cancellation fee because my stupid driver cancelled on me as it looked like on the app he was getting lost. He made like 3 u turns on the street before giving up and said I never popped out for my pickup. I'm on a public st by the bus stop. Other people were getting picked up by uber on the same corner I was and they all got their rides faster than me. The reason why uber didn't return my refund is because it past the 30 days which I understand but I didn't get my notification until it was too late and on top of that they said the fee is to compensate the driver for his time spent driving to my location. Are you kidding me? Driver never showed up. He most likely picked up another rider on the way. I was at a crowded baseball event. If we can track the driver on the uber app, uber should be able to track to see if the driver ever arrived to the pickup location. What a joke."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c8e31c7b-931f-4137-9577-e101fc5bdc3e | null | Default | 2017-12-25T00:00:00 | {
"text_length": 955
} |
I used Uber to go to a stressful dr's appointment and wish I would have driven myself if I could have. The vehicle was a mess, it smelled awful and the leather seats were sticky. (I was afraid to ask why.) It was a bad trip anyway because the place I was going is very traffic busy. The driver swerved in and out of traffic, and at least 10 miles over the speed limit. And very rude. | {
"text": "I used Uber to go to a stressful dr's appointment and wish I would have driven myself if I could have. The vehicle was a mess, it smelled awful and the leather seats were sticky. (I was afraid to ask why.) It was a bad trip anyway because the place I was going is very traffic busy. The driver swerved in and out of traffic, and at least 10 miles over the speed limit. And very rude."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c90af957-f35f-4e92-b971-aa2afb41756f | null | Default | 2017-03-13T00:00:00 | {
"text_length": 383
} |
UBER USED TO BE GOOD. LAST YEAR, they started taking 40% MORE FROM DRIVERS. IN February, 2019, They are taking another 30%. Now when you go out, you make nothing with UBER. Uber is changing the customers more. And Uber is stealing and robbing their drivers blind. This criminal groups of con artist needs to be stopped. | {
"text": "UBER USED TO BE GOOD. LAST YEAR, they started taking 40% MORE FROM DRIVERS. IN February, 2019, They are taking another 30%. Now when you go out, you make nothing with UBER. Uber is changing the customers more. And Uber is stealing and robbing their drivers blind. This criminal groups of con artist needs to be stopped."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c9148265-cf91-4aae-9272-094ff02a2554 | null | Default | 2019-02-10T00:00:00 | {
"text_length": 319
} |
Landed at LAX and at curve at 3:10PM 11/18/2017 and called on Uber (TM) for an economy ride a little under $12 for a 3.5 mile run to work. Watched the car coming on it when it suddenly cancelled and I had to start over at 3:18PM, only this time the fee was going to be $14+ dollars. I had to take a call, and by 3:35PM it was up to $24, but they didn't show the price, I just got the 2.5x normal rate. I could have taken a taxi for $19. And the Airport wasn't that crowded. Parking for a 3 day trip would have been the same cost. | {
"text": "Landed at LAX and at curve at 3:10PM 11/18/2017 and called on Uber (TM) for an economy ride a little under $12 for a 3.5 mile run to work. Watched the car coming on it when it suddenly cancelled and I had to start over at 3:18PM, only this time the fee was going to be $14+ dollars. I had to take a call, and by 3:35PM it was up to $24, but they didn't show the price, I just got the 2.5x normal rate. I could have taken a taxi for $19. And the Airport wasn't that crowded. Parking for a 3 day trip would have been the same cost."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | c9301a2b-df41-4a1b-8ab4-5b3e7f845739 | null | Default | 2017-11-29T00:00:00 | {
"text_length": 529
} |
Contacted Uber via Phone app for services from address used on multiple occasions. Uber provided four locations for me to travel to be picked up for my ride! Aren't they supposed to pick me up from my location? I ran with arms full of packages to four different locations. The driver was most likely unfamiliar with area, thus the reason for the many changes. I couldn't keep up with the driver's request for different locations via foot. I finally sent a text to the driver for clarification. | {
"text": "Contacted Uber via Phone app for services from address used on multiple occasions. Uber provided four locations for me to travel to be picked up for my ride! Aren't they supposed to pick me up from my location? I ran with arms full of packages to four different locations. The driver was most likely unfamiliar with area, thus the reason for the many changes. I couldn't keep up with the driver's request for different locations via foot. I finally sent a text to the driver for clarification."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c9754488-7d9e-497b-bdf2-6d5789495951 | null | Default | 2018-07-25T00:00:00 | {
"text_length": 493
} |
Wife and I recently started driving Uber after our teenager had surgery and we had 5 figures worth of out of pocket expenses. My wife started working with Uber 3 weeks before me and she referred me. Since then, I get non-stop promotions every single week for the last 3 months. Most recently I started getting "objectives" bonuses based on how many customers I take in a week to get an extra bonus. | {
"text": "Wife and I recently started driving Uber after our teenager had surgery and we had 5 figures worth of out of pocket expenses. My wife started working with Uber 3 weeks before me and she referred me. Since then, I get non-stop promotions every single week for the last 3 months. Most recently I started getting \"objectives\" bonuses based on how many customers I take in a week to get an extra bonus."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c98779cf-8fda-4edd-b107-4c26a9106939 | null | Default | 2019-05-06T00:00:00 | {
"text_length": 398
} |
75% of the time I'm extremely satisfied, but here are my pet gripes: 1) No flat rate from airport, as there are with taxis and limos. From JFK we got stuck at the midtown tunnel and my fare (time + distance) was almost twice the flat taxi fare. 2) The driver's profile does not indicate if they have a FasTrak transponder. Coming from LAX to DTLA on two occasions we were stuck in traffic on the I-110 because the driver didn't have FasTrak and so we couldn't use the express lanes. When a driver accepts the request, if the snapshot description (name, make of car, license #, etc) also had "Can use FasTrak express lanes - Yes/No" I would know to reject a pickup from a driver if they lack FasTrak. Another solution would be to have an option in my profile's preferences, to only accept drivers who have FasTrak. | {
"text": "75% of the time I'm extremely satisfied, but here are my pet gripes: 1) No flat rate from airport, as there are with taxis and limos. From JFK we got stuck at the midtown tunnel and my fare (time + distance) was almost twice the flat taxi fare. 2) The driver's profile does not indicate if they have a FasTrak transponder. Coming from LAX to DTLA on two occasions we were stuck in traffic on the I-110 because the driver didn't have FasTrak and so we couldn't use the express lanes. When a driver accepts the request, if the snapshot description (name, make of car, license #, etc) also had \"Can use FasTrak express lanes - Yes/No\" I would know to reject a pickup from a driver if they lack FasTrak. Another solution would be to have an option in my profile's preferences, to only accept drivers who have FasTrak."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | c98e53e4-4e8b-4027-9521-781755f14bd2 | null | Default | 2017-10-29T00:00:00 | {
"text_length": 813
} |
I would give Ron, uber driver from Sante Fe negative stars if I could. On Oct. 12, 2018 we requested a uber driver to take us from our hotel to Sante Fe airport at 5:30am.The driver showed up, and intrduced himself as Ron. He seemed nice enough. My wife and I got in back, and proceeded to the airport. As we're driving, my wife and I are making small talk with him(where you from, how long you been an uber driver, and so on. Said he was from NY, and had been driving for uber in Sante Fe for 4 years. He started talking about tips, which I thought was very inappropriate. He said he buys water and hand sanitizer for his customers. I said ya, looks like a wet bar back here(lol). His demeanor quickly changed. He said " you people are invading my privacy." HUH! You "have no bussuiness invading my privacy RIGHT, RIGHT" (yelling at us) SCARY! We said we're just making small talk as he continued to yell at us. Finally, I told my wife I need to record this. He heard this, pulled over, and told us to get out. It was 5:45am, 40 degrees in an area that was dark no street light or bussinesses miles from our destination.He opened my wives door, and rudely told her to get out. He threw our luggage into the street and drove away. My wife is 65, and has a sling on her arm after a surgery. We didn't know what to do. It was our first uber ride, and I'm pretty sure our last. | {
"text": "I would give Ron, uber driver from Sante Fe negative stars if I could. On Oct. 12, 2018 we requested a uber driver to take us from our hotel to Sante Fe airport at 5:30am.The driver showed up, and intrduced himself as Ron. He seemed nice enough. My wife and I got in back, and proceeded to the airport. As we're driving, my wife and I are making small talk with him(where you from, how long you been an uber driver, and so on. Said he was from NY, and had been driving for uber in Sante Fe for 4 years. He started talking about tips, which I thought was very inappropriate. He said he buys water and hand sanitizer for his customers. I said ya, looks like a wet bar back here(lol). His demeanor quickly changed. He said \" you people are invading my privacy.\" HUH! You \"have no bussuiness invading my privacy RIGHT, RIGHT\" (yelling at us) SCARY! We said we're just making small talk as he continued to yell at us. Finally, I told my wife I need to record this. He heard this, pulled over, and told us to get out. It was 5:45am, 40 degrees in an area that was dark no street light or bussinesses miles from our destination.He opened my wives door, and rudely told her to get out. He threw our luggage into the street and drove away. My wife is 65, and has a sling on her arm after a surgery. We didn't know what to do. It was our first uber ride, and I'm pretty sure our last."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c995af70-067a-4648-848d-cc3659662a95 | null | Default | 2018-10-13T00:00:00 | {
"text_length": 1375
} |
Had my first ride with Uber. I was excited to get 15 dollars off my first ride. You see I have been taking Lyft back and forth most work days and since I am a well known rider my promos are somewhat limited. I spend enough for a car payment every 2 weeks and well I've never had a bad experience and even though most of my funds are used for this type of transportation, not once have I felt insecure or worried that I would be late or even have a thought of not making it at all. Today was a totally different experience. I ordered my ride on the Uber app and even though it's a little different I had no trouble figuring out how to add my 2 stops. I was charged and told my driver would arrive in 8 mins so my daughter, husband, and I waited at the front of my apartments at the office like we always do. | {
"text": "Had my first ride with Uber. I was excited to get 15 dollars off my first ride. You see I have been taking Lyft back and forth most work days and since I am a well known rider my promos are somewhat limited. I spend enough for a car payment every 2 weeks and well I've never had a bad experience and even though most of my funds are used for this type of transportation, not once have I felt insecure or worried that I would be late or even have a thought of not making it at all. Today was a totally different experience. I ordered my ride on the Uber app and even though it's a little different I had no trouble figuring out how to add my 2 stops. I was charged and told my driver would arrive in 8 mins so my daughter, husband, and I waited at the front of my apartments at the office like we always do. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c9a5ce66-b91b-4360-be08-5e578cfd0aa7 | null | Default | 2018-07-08T00:00:00 | {
"text_length": 807
} |
Customer supports are the most incompetent people I've ever interacted with in my life. After the 8th interaction, I get a new person every time. They clearly don't spend any time reading past interactions, mention surface issues, and close the case. It's ridiculous. Account payment not working for 1 month. Changed cards, reinstalled, deleted cache => nothing works. | {
"text": "Customer supports are the most incompetent people I've ever interacted with in my life. After the 8th interaction, I get a new person every time. They clearly don't spend any time reading past interactions, mention surface issues, and close the case. It's ridiculous. Account payment not working for 1 month. Changed cards, reinstalled, deleted cache => nothing works."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c9b11735-6f94-494f-a038-f4fef63be7c9 | null | Default | 2019-04-21T00:00:00 | {
"text_length": 368
} |
I have been using Uber for some months now and have always used the service to travel both into and out of the Melbourne CBD - usually travelling in at approx 8pm and returning around 3 or 4am in the morning. The fee is always around $70-80 each way - except for this Saturday where the in bound trip was normal, however I was hit with a $134 bill on the way out, This was due to a suprise 'dynamic pricing' fee that Uber apparently introduce when they want to encourage more drivers onto the streets. I should have checked my 'price indication' however I didnt do this, because I had taken the trip so ofter (er...a couple of hours earlier) and no fee. Driver did not advise of any fee and joke is on me because I didnt read the fine print. Offer by Uber to refund only half of this $60 fee. Not good enough in my opinion. I believe Uber knows that customers would opt for other alternatives if their customers clearly understood that a surprise fee could occur at random, which is why their method to inform is shady. I feel completely ripped off and tricked into losing money I cannot afford to lose. | {
"text": "I have been using Uber for some months now and have always used the service to travel both into and out of the Melbourne CBD - usually travelling in at approx 8pm and returning around 3 or 4am in the morning. The fee is always around $70-80 each way - except for this Saturday where the in bound trip was normal, however I was hit with a $134 bill on the way out, This was due to a suprise 'dynamic pricing' fee that Uber apparently introduce when they want to encourage more drivers onto the streets. I should have checked my 'price indication' however I didnt do this, because I had taken the trip so ofter (er...a couple of hours earlier) and no fee. Driver did not advise of any fee and joke is on me because I didnt read the fine print. Offer by Uber to refund only half of this $60 fee. Not good enough in my opinion. I believe Uber knows that customers would opt for other alternatives if their customers clearly understood that a surprise fee could occur at random, which is why their method to inform is shady. I feel completely ripped off and tricked into losing money I cannot afford to lose."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c9c1dc78-b5c4-4bc7-bda4-83bf6719a198 | null | Default | 2015-10-19T00:00:00 | {
"text_length": 1112
} |
I had a worst Uber pool experience today. There were pickups in the opposite directions. For the 10 mins drive it was showing about 40 mins. Driver was not able check the next pick up also. I had to get down from the cab as I was not getting proper information. | {
"text": "I had a worst Uber pool experience today. There were pickups in the opposite directions. For the 10 mins drive it was showing about 40 mins. Driver was not able check the next pick up also. I had to get down from the cab as I was not getting proper information."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | c9c3549f-664d-4148-91b8-54e987f6c7cd | null | Default | 2018-03-12T00:00:00 | {
"text_length": 261
} |
I will not use Uber again. When we left our concert on July 4, the only available rides were at 5 times the rate. There was no indication in the app window of what our total fare would be and I NEVER would have approved $111 dollars for a twenty minute ride. There needs to be more transparency in how fares are being shown before and during a trip. If you are booking a ride on this service, check the fine print and be sure you find out what the fare will be before you get in the car. Beware of ¨dynamic pricing¨ or ¨surge pricing.¨ Nuff said, I will call a local cab from now on. | {
"text": "I will not use Uber again. When we left our concert on July 4, the only available rides were at 5 times the rate. There was no indication in the app window of what our total fare would be and I NEVER would have approved $111 dollars for a twenty minute ride. There needs to be more transparency in how fares are being shown before and during a trip. If you are booking a ride on this service, check the fine print and be sure you find out what the fare will be before you get in the car. Beware of ¨dynamic pricing¨ or ¨surge pricing.¨ Nuff said, I will call a local cab from now on."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c9c624ef-8c63-46de-a87e-6fef2d9a2b38 | null | Default | 2015-07-07T00:00:00 | {
"text_length": 583
} |
We arrived in New York via Penn Station and the first yellow cab drive was a jerk...the next ride on offer was a Uber car. Whilst the driver was friendly, he charged us $25 US to go a short distance...having caught a cab to the other side of New York and only charged $15 US it was obvious we were ripped off...not a good way to introduce visitors to New York. We won't be using Uber ever again. | {
"text": "We arrived in New York via Penn Station and the first yellow cab drive was a jerk...the next ride on offer was a Uber car. Whilst the driver was friendly, he charged us $25 US to go a short distance...having caught a cab to the other side of New York and only charged $15 US it was obvious we were ripped off...not a good way to introduce visitors to New York. We won't be using Uber ever again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c9ca3ca7-9c5d-4c33-b52d-bee7fadc105a | null | Default | 2015-09-06T00:00:00 | {
"text_length": 397
} |
I have had a UBER driver who lingers in front of my apartment window... sometimes with headlights on and shining into my apartment. He lurks out there all hours of day and night. I have called the police and contacted UBER... nothing was done!! UBER response "We cannot address nonrider complaints." He drives a white Lexus in LA license **. Complain if you ever get this creepy driver! | {
"text": "I have had a UBER driver who lingers in front of my apartment window... sometimes with headlights on and shining into my apartment. He lurks out there all hours of day and night. I have called the police and contacted UBER... nothing was done!! UBER response \"We cannot address nonrider complaints.\" He drives a white Lexus in LA license **. Complain if you ever get this creepy driver!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | c9df71b0-4853-4894-aeba-0316af74f350 | null | Default | 2017-03-26T00:00:00 | {
"text_length": 386
} |
It's nice that Uber can help people to bring where they want to go. But I am not happy much so when they don't give back cancellation fees and trip that never take still. They charge. Some drivers are good but some they are not. Start a trip without being pick up is sucks because they will charge you no matter what. Also some drivers they don't know how to used GPS and take you a long trip which fees getting higher and change without knowing it. Hope they can fix it and return Riders Money because that is stealing on Uber Part. | {
"text": "It's nice that Uber can help people to bring where they want to go. But I am not happy much so when they don't give back cancellation fees and trip that never take still. They charge. Some drivers are good but some they are not. Start a trip without being pick up is sucks because they will charge you no matter what. Also some drivers they don't know how to used GPS and take you a long trip which fees getting higher and change without knowing it. Hope they can fix it and return Riders Money because that is stealing on Uber Part."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ca3a797b-3e2a-4984-8a27-5a05d901024d | null | Default | 2016-12-15T00:00:00 | {
"text_length": 533
} |
They charge me $35:00 for an eight-mile trip. When the request was made it was eight dollars. When the driver showed the final figure it was seventeen. When I saw the final charges it was 35:00. Uber is horrible in my opinion. | {
"text": "They charge me $35:00 for an eight-mile trip. When the request was made it was eight dollars. When the driver showed the final figure it was seventeen. When I saw the final charges it was 35:00. Uber is horrible in my opinion."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ca48f8ed-c906-41fa-9a8a-9ffb84c6b69f | null | Default | 2018-07-19T00:00:00 | {
"text_length": 226
} |
I try to avoid rideshare if possible because of the uncertainty of when the vehicle will actually arrive. The arrival time keeps changing as other passengers are added to the list of pick-ups. The last time I used ride-share, I waited about 20 minutes for a car to arrive. | {
"text": "I try to avoid rideshare if possible because of the uncertainty of when the vehicle will actually arrive. The arrival time keeps changing as other passengers are added to the list of pick-ups. The last time I used ride-share, I waited about 20 minutes for a car to arrive."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | ca56c552-f108-4158-8371-a31e20598828 | null | Default | 2019-03-06T00:00:00 | {
"text_length": 272
} |
Can you believe this? On 26th August I booked an Uber ride in Bangalore (car details is for Driver names Babu driving a Swift Dzire.) The driver was a pig and he made me get out of the car in the middle of the road. I even called the Police number from app and reported a complaint against the driver. Uber Representative called Rishi had the audacity to email me saying that Uber will deactivate my account as I misbehaved... Now let me get this, I a female misbehaved with an illiterate, uneducated local driver who is a male... Hmmm Uber I wish you stop services in India. | {
"text": "Can you believe this? On 26th August I booked an Uber ride in Bangalore (car details is for Driver names Babu driving a Swift Dzire.) The driver was a pig and he made me get out of the car in the middle of the road. I even called the Police number from app and reported a complaint against the driver. Uber Representative called Rishi had the audacity to email me saying that Uber will deactivate my account as I misbehaved... Now let me get this, I a female misbehaved with an illiterate, uneducated local driver who is a male... Hmmm Uber I wish you stop services in India."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ca694169-70e5-429b-b7af-01e9cb39933f | null | Default | 2018-08-27T00:00:00 | {
"text_length": 575
} |
In July of 2017 I used Uber Pool to go 1.5 miles from the Atlanta airport to my offices near the airport. I was quoted $5 to $7 dollars before I accepted. (I used Google Maps to book it, which Uber allows. If Google was the problem, which no one at Uber ever said, their problem should be with Google.) I got charged over $13. I wrote Uber and in their response they emphasized that what I am quoted before the trip will always be the price, "no surprises," then went on to say they had reviewed the trip, and the charge was in line with what it should have cost, so "you're good." | {
"text": "In July of 2017 I used Uber Pool to go 1.5 miles from the Atlanta airport to my offices near the airport. I was quoted $5 to $7 dollars before I accepted. (I used Google Maps to book it, which Uber allows. If Google was the problem, which no one at Uber ever said, their problem should be with Google.) I got charged over $13. I wrote Uber and in their response they emphasized that what I am quoted before the trip will always be the price, \"no surprises,\" then went on to say they had reviewed the trip, and the charge was in line with what it should have cost, so \"you're good.\""
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ca898763-04ab-49d2-a1ab-2ed4913db33c | null | Default | 2018-01-26T00:00:00 | {
"text_length": 581
} |
I have had THEE worst experiences with Uber. If they are not driving past me and then charging me a cancellation fee, driving recklessly with my kids in the car, barely speaking English, or purposely driving out the way to increase the fare. I also had a driver that was supposed to take me to the Southwest terminal at Ronald Reagan. He drove passed the terminal and almost out of the airport. When I asked him where he was going he started driving in reverse in busy rush hour airport traffic. I then told him to stop at which point he told me to get out his car and left me, my fiancee, and our bags in the middle of the street. The pictures below are screenshots of the fares I took from my hotel to the San Diego Convention Center. The first one is the fastest and correct way to get to the Convention Center. The second photo clearly shows the twist and turns the driver took and then when I complained told me to get out and I had to walk the rest of the way! From where my hotel was all the driver had to do was drive straight down West Ash and then make a left on Harbor. | {
"text": "I have had THEE worst experiences with Uber. If they are not driving past me and then charging me a cancellation fee, driving recklessly with my kids in the car, barely speaking English, or purposely driving out the way to increase the fare. I also had a driver that was supposed to take me to the Southwest terminal at Ronald Reagan. He drove passed the terminal and almost out of the airport. When I asked him where he was going he started driving in reverse in busy rush hour airport traffic. I then told him to stop at which point he told me to get out his car and left me, my fiancee, and our bags in the middle of the street. The pictures below are screenshots of the fares I took from my hotel to the San Diego Convention Center. The first one is the fastest and correct way to get to the Convention Center. The second photo clearly shows the twist and turns the driver took and then when I complained told me to get out and I had to walk the rest of the way! From where my hotel was all the driver had to do was drive straight down West Ash and then make a left on Harbor."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ca9a864a-26ae-4b7e-9109-82651bfebded | null | Default | 2015-04-01T00:00:00 | {
"text_length": 1080
} |
I was recently charged for an Uber Pass, which I did not want. I use Uber a few times a month and it wouldn't pay to get the Pass. When I saw the charge on my PayPal, I attempted to contact Uber, however they make it impossible to contact them. No phone number....no email address. Their website is horrible to navigate and doesn't even give an opportunity to speak to anyone. I tried to dispute with PayPal and they said through Uber, they have determined that I did authorize the purchase. Needles to say, I will be writing PayPal's review next. | {
"text": "I was recently charged for an Uber Pass, which I did not want. I use Uber a few times a month and it wouldn't pay to get the Pass. When I saw the charge on my PayPal, I attempted to contact Uber, however they make it impossible to contact them. No phone number....no email address. Their website is horrible to navigate and doesn't even give an opportunity to speak to anyone. I tried to dispute with PayPal and they said through Uber, they have determined that I did authorize the purchase. Needles to say, I will be writing PayPal's review next."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | caa6ee0c-4472-4be4-bf28-fc0d811df99c | null | Default | 2019-09-04T00:00:00 | {
"text_length": 553
} |
My son and daughter recently went to a concert at the Barclays Center in Brooklyn New York. For convenience my son ordered an Uber. The quoted fare was $57-$80.00. He was charged $81.52. After the concert he requested another Uber for the return home to New Jersey. He was quoted the cost would be $55-$75.00. When he left the car the final cost for the ride was suppose to be $75.22. | {
"text": "My son and daughter recently went to a concert at the Barclays Center in Brooklyn New York. For convenience my son ordered an Uber. The quoted fare was $57-$80.00. He was charged $81.52. After the concert he requested another Uber for the return home to New Jersey. He was quoted the cost would be $55-$75.00. When he left the car the final cost for the ride was suppose to be $75.22."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cab97699-91dd-470c-a8ef-f1fa1e69a4f4 | null | Default | 2017-10-03T00:00:00 | {
"text_length": 384
} |
Uber has the worst customer service ever! If you lose an item in one of their vehicles - such as your phone, they require you to LOG IN ON THE APP ON YOUR PHONE to report it - doesn't make ANY SENSE. If you lost your phone you can't use the app! I tried to log in online to report lost phone in the vehicle and their support says they need me to VERIFY MY NUMBER ON MY PHONE - which is impossible if it is the item lost in the car! It is the #1 most common lost item in Uber, yet they still haven't figured out a way to easily report or get a hold of your driver after you have exited car. I tried to contact their customer service phone number and they hung up on me. Called again and had to say I was in an accident to get anyone on the phone. Never recovered phone. Do not take UBER if your personal property matters to you, as if you forget anything in vehicle they don't care and you won't get it back. | {
"text": "Uber has the worst customer service ever! If you lose an item in one of their vehicles - such as your phone, they require you to LOG IN ON THE APP ON YOUR PHONE to report it - doesn't make ANY SENSE. If you lost your phone you can't use the app! I tried to log in online to report lost phone in the vehicle and their support says they need me to VERIFY MY NUMBER ON MY PHONE - which is impossible if it is the item lost in the car! It is the #1 most common lost item in Uber, yet they still haven't figured out a way to easily report or get a hold of your driver after you have exited car. I tried to contact their customer service phone number and they hung up on me. Called again and had to say I was in an accident to get anyone on the phone. Never recovered phone. Do not take UBER if your personal property matters to you, as if you forget anything in vehicle they don't care and you won't get it back."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cabdcf3b-7a43-42c2-9e6a-d877f0c4873c | null | Default | 2019-03-06T00:00:00 | {
"text_length": 907
} |
The Uber app has the help option but only accommodates a number of preset problem configurations and absolutely nothing outside of it. I had an issue where I was grossly overcharged for a ride. Now there was construction in the area but the driver admitted that he was completely unfamiliar with the area and therefore his lack of knowledge was the more significant reason for my delay. | {
"text": "The Uber app has the help option but only accommodates a number of preset problem configurations and absolutely nothing outside of it. I had an issue where I was grossly overcharged for a ride. Now there was construction in the area but the driver admitted that he was completely unfamiliar with the area and therefore his lack of knowledge was the more significant reason for my delay."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | caee7943-63ae-4f91-98e1-761dcafb2e5d | null | Default | 2018-07-21T00:00:00 | {
"text_length": 386
} |
We did get a quote ...it was for after a concert double check and triple check because we had heard they change the price $40 was the price but then they told us at the time of pick up it as $350 because of the time ...that was in the quote ?_x000D_Suck and scam _x000D_Do not know how they get by with this_x000D_Something needs to be done | {
"text": "We did get a quote ...it was for after a concert double check and triple check because we had heard they change the price $40 was the price but then they told us at the time of pick up it as $350 because of the time ...that was in the quote ?_x000D_Suck and scam _x000D_Do not know how they get by with this_x000D_Something needs to be done"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | caee9ce3-f3b5-482f-a773-073a29c3c4ae | null | Default | 2015-10-17T00:00:00 | {
"text_length": 340
} |
I am an IT employees working in Infopark cochin. Last night i booked a cab. Its just a distance from Infopark to Kakkanadu(seaport airport road) near civil station. The bus charge is the minimum fare which is 7 rupees. That much short distance. when i arrived at my stop, i was shocked by seeing the fare as 366 rupees. fare + 250 rupees because of surge period. What the hell is this. I depended on Uber for each and every journey as i carrying. But i stopped it by yesterdays issue. Very very very worst experience and feedback on Uber. I hate it now. | {
"text": "I am an IT employees working in Infopark cochin. Last night i booked a cab. Its just a distance from Infopark to Kakkanadu(seaport airport road) near civil station. The bus charge is the minimum fare which is 7 rupees. That much short distance. when i arrived at my stop, i was shocked by seeing the fare as 366 rupees. fare + 250 rupees because of surge period. What the hell is this. I depended on Uber for each and every journey as i carrying. But i stopped it by yesterdays issue. Very very very worst experience and feedback on Uber. I hate it now."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cb3a68c0-8784-449b-bd4a-73aa4ed54ea0 | null | Default | 2015-08-21T00:00:00 | {
"text_length": 553
} |
New User. Tried to book a future pickup and thought we had. Realized that they dispatched a driver immediately and once I discovered this I cancelled. They charged $5 fee and I disputed because of their poor app information. There is no phone number to discuss customer relations. I will NEVER use this company! | {
"text": "New User. Tried to book a future pickup and thought we had. Realized that they dispatched a driver immediately and once I discovered this I cancelled. They charged $5 fee and I disputed because of their poor app information. There is no phone number to discuss customer relations. I will NEVER use this company!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cb4e3b3a-f33e-4cd7-be65-7c54a96389ae | null | Default | 2017-10-02T00:00:00 | {
"text_length": 311
} |
My purse was stolen by my Uber driver. I left it in backseat around 9:30a on 2/25/19, and this guy tipped myself $27 on a $13.50 trip then did extra rides for himself using my Uber account, yep he change my pw kicking me and my daughter out of the app. How you ask, because my personal cell with app access was in his car (currently using work cell) in the purse he stole. Using my locator app I saw he went across the bridge back to NJ so it adds more proof. Then he lies to Uber rep, saying he didn't have my bag yet when I threatened to go to the police he lies again saying he dropped it at 3 separate locations. So, if he didn't have it as he told Uber, why claim you dropped of a bag you never had... LIES! | {
"text": "My purse was stolen by my Uber driver. I left it in backseat around 9:30a on 2/25/19, and this guy tipped myself $27 on a $13.50 trip then did extra rides for himself using my Uber account, yep he change my pw kicking me and my daughter out of the app. How you ask, because my personal cell with app access was in his car (currently using work cell) in the purse he stole. Using my locator app I saw he went across the bridge back to NJ so it adds more proof. Then he lies to Uber rep, saying he didn't have my bag yet when I threatened to go to the police he lies again saying he dropped it at 3 separate locations. So, if he didn't have it as he told Uber, why claim you dropped of a bag you never had... LIES!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cb52369b-0bf7-4099-8e18-eb031a455d3a | null | Default | 2019-02-28T00:00:00 | {
"text_length": 712
} |
We used Uber about 10 times over a week on an Orlando vacation instead of renting a car and had very good results except for the last trip from our hotel to the airport. The initial estimated cost was $21.86 and it ended up taking 20 minutes or so. At the airport we were shocked that we had paid $65.91 and the receipt showed a distance of 74 miles, a trip time of 53 minutes and the map of the route was different from the one that we had taken! We contacted Uber and they promptly refunded the extra cost. Very bizarre - I hope this is an isolated incident and that Uber investigates. If the fare wasn't so much higher than expected we may not have noticed. | {
"text": "We used Uber about 10 times over a week on an Orlando vacation instead of renting a car and had very good results except for the last trip from our hotel to the airport. The initial estimated cost was $21.86 and it ended up taking 20 minutes or so. At the airport we were shocked that we had paid $65.91 and the receipt showed a distance of 74 miles, a trip time of 53 minutes and the map of the route was different from the one that we had taken! We contacted Uber and they promptly refunded the extra cost. Very bizarre - I hope this is an isolated incident and that Uber investigates. If the fare wasn't so much higher than expected we may not have noticed."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | cb73d7d7-092f-442a-8c97-554c45900b7e | null | Default | 2017-10-25T00:00:00 | {
"text_length": 660
} |
I have been working with Uber for over 2 years in. On September 14th my account was turned off and they began a yearly background check. The date is now December 2nd and my background check is still not complete. Uber is using the company Checkr and they state that background checks normally Take 5 to 7 days. In just a couple of weeks it'll be 90 days. My background check last year took 3 hours and it was completed. | {
"text": "I have been working with Uber for over 2 years in. On September 14th my account was turned off and they began a yearly background check. The date is now December 2nd and my background check is still not complete. Uber is using the company Checkr and they state that background checks normally Take 5 to 7 days. In just a couple of weeks it'll be 90 days. My background check last year took 3 hours and it was completed. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cb79277e-ee27-4817-a7f1-4262e56108e4 | null | Default | 2017-12-02T00:00:00 | {
"text_length": 420
} |
Charged a no-show fee for a malfunction in driver's Uber app. (3rd person button in shared ride wouldn't light up so the ride wouldn't start.) Driver tried to fix the glitch for 10 long minutes. Then he said nicely, we would have to all get out and start our ride search over again. (in frigid weather at Laguardia airport.) We were all charged a no-show fee. My co-rider found no way to contact any customer support at UBER. | {
"text": "Charged a no-show fee for a malfunction in driver's Uber app. (3rd person button in shared ride wouldn't light up so the ride wouldn't start.) Driver tried to fix the glitch for 10 long minutes. Then he said nicely, we would have to all get out and start our ride search over again. (in frigid weather at Laguardia airport.) We were all charged a no-show fee. My co-rider found no way to contact any customer support at UBER."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | cb86c68d-85dc-477c-857d-2ce81fd6a4dc | null | Default | 2019-01-07T00:00:00 | {
"text_length": 432
} |
The driver pulled up and said they were cancelling my ride to the airport. The next driver informed me that they probably had a higher fare at the last minute as my fare was only $6.00. I then get charged a $5 fee? I asked for a refund to my card, but all I received was template responses stating that they will only issue a credit to my account and cannot refund to my card. I cancelled my Uber account and my wife and daughter did as well. Hope you enjoy the $5.00, Uber! | {
"text": "The driver pulled up and said they were cancelling my ride to the airport. The next driver informed me that they probably had a higher fare at the last minute as my fare was only $6.00. I then get charged a $5 fee? I asked for a refund to my card, but all I received was template responses stating that they will only issue a credit to my account and cannot refund to my card. I cancelled my Uber account and my wife and daughter did as well. Hope you enjoy the $5.00, Uber!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cb923e53-4c99-4161-9232-996d93f4c16d | null | Default | 2017-05-11T00:00:00 | {
"text_length": 474
} |
Yesterday, I took an Uber from Union, NJ to Staten Island,NY ($45 ride). The Uber driver allegedly spilled some rice, took a picture and then nailed my credit card for a $145 cleaning fee. The ride took place in the midnight and I do not eat in the car. Uber said sorry. This is a fraudulent, UBER and its drivers are dishonest. I will never use UBER again. | {
"text": "Yesterday, I took an Uber from Union, NJ to Staten Island,NY ($45 ride). The Uber driver allegedly spilled some rice, took a picture and then nailed my credit card for a $145 cleaning fee. The ride took place in the midnight and I do not eat in the car. Uber said sorry. This is a fraudulent, UBER and its drivers are dishonest. I will never use UBER again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cba7ea80-29e2-43a7-afa9-252539e3071e | null | Default | 2018-06-12T00:00:00 | {
"text_length": 357
} |
Why do you continue to overcharge rides and call it a cancellation fee. I never moved from my original site. Uber driver stopped several blocks away, then turned around and left and stuck me with a $5 cancellation fee. He cancelled me, not me cancelling him. | {
"text": "Why do you continue to overcharge rides and call it a cancellation fee. I never moved from my original site. Uber driver stopped several blocks away, then turned around and left and stuck me with a $5 cancellation fee. He cancelled me, not me cancelling him."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cc4a41ac-16a0-442a-bfde-17bb90f7aac7 | null | Default | 2017-05-16T00:00:00 | {
"text_length": 258
} |
** - Contact number of the driver. Absolutely not professional. I booked a cab and it showed me 3 minutes away. Again it changed to 6 minutes away. Followed by 9 minutes away. I called him to guide him through. He purposely kept the phone on speaker and pretended like he could not hear me. Uber has really disappointed me. HORRIBLE. | {
"text": "** - Contact number of the driver. Absolutely not professional. I booked a cab and it showed me 3 minutes away. Again it changed to 6 minutes away. Followed by 9 minutes away. I called him to guide him through. He purposely kept the phone on speaker and pretended like he could not hear me. Uber has really disappointed me. HORRIBLE."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cc576e91-e493-46b7-a571-964400485469 | null | Default | 2017-10-12T00:00:00 | {
"text_length": 333
} |
Uber is great as long as you are traveling by yourself or with someone over age 4. If you're a single mom with a baby there are ZERO cars that offer baby seats. You are expected to lug a seat with you which is horrible if you are trying to go out shopping or something. You can't exactly lug around a giant car seat. Single moms need an option too. There also aren't many women drivers, I have only seen one. | {
"text": "Uber is great as long as you are traveling by yourself or with someone over age 4. If you're a single mom with a baby there are ZERO cars that offer baby seats. You are expected to lug a seat with you which is horrible if you are trying to go out shopping or something. You can't exactly lug around a giant car seat. Single moms need an option too. There also aren't many women drivers, I have only seen one."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | cc8f3f23-5c56-4bb3-b846-5d0654ad3310 | null | Default | 2017-09-11T00:00:00 | {
"text_length": 408
} |
I have done delivery for this company for a couple of months and just noticed one of my fares was not paid by Uber. I have notified them 4 times and still have not paid me for the delivery. If you do delivery for this company make sure you double check each delivery to make sure you are getting paid. | {
"text": "I have done delivery for this company for a couple of months and just noticed one of my fares was not paid by Uber. I have notified them 4 times and still have not paid me for the delivery. If you do delivery for this company make sure you double check each delivery to make sure you are getting paid."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cca4cf3e-4270-41db-a4ed-6716e1978092 | null | Default | 2019-02-20T00:00:00 | {
"text_length": 301
} |
Car went to wrong address. Was filthy. Charged me 3 x the estimate!!!!!! Never again. Crap, crap, crap, crap. | {
"text": "Car went to wrong address. Was filthy. Charged me 3 x the estimate!!!!!! Never again. Crap, crap, crap, crap."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ccad576f-2829-4c25-ac78-74cdf895cf50 | null | Default | 2017-08-25T00:00:00 | {
"text_length": 109
} |
I drive for uber since my last job ended and so far Uber has been the worst company to imagine. I always notice that most of my payments has not been complete, either they pay far much less than expected or give me less than what I actually pay for toll. Just Thursday 12/15 I picked a lady from Wellesley to Newbery Boston and it took me 24 miles and 42 mnts to get to the destination after driving 6 miles to pick up. This useless company gave me $8.04. Since then I tried contacting them but they keep giving computer-tailored message. Am planning a lawsuit against them and if you Uber driver and been cheated and feel same that this company is a fraud reach out to me. | {
"text": "I drive for uber since my last job ended and so far Uber has been the worst company to imagine. I always notice that most of my payments has not been complete, either they pay far much less than expected or give me less than what I actually pay for toll. Just Thursday 12/15 I picked a lady from Wellesley to Newbery Boston and it took me 24 miles and 42 mnts to get to the destination after driving 6 miles to pick up. This useless company gave me $8.04. Since then I tried contacting them but they keep giving computer-tailored message. Am planning a lawsuit against them and if you Uber driver and been cheated and feel same that this company is a fraud reach out to me."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ccca0f15-0e5f-4c99-a935-224960c845fd | null | Default | 2016-12-17T00:00:00 | {
"text_length": 673
} |
I used Uber once in a while because 1. they are really expensive. Their app has got problem. 2. I can not contact the driver in any way and every time I try to contact them it directs me to Uber Help which I believe there is nobody there to help. 3. You can never call Uber and talk to somebody, it sounds like to be that the whole thing is software and machine controlled. 4. If you by any chance cancel your ride they will charge you... 5. They are screwing taxi drivers, which are after and better. 6. Where I live they only have UberX which is nonsense and it is more expensive than Uber. They are making tons of money with their stupid application and system therefore I am deleting the app. | {
"text": "I used Uber once in a while because 1. they are really expensive. Their app has got problem. 2. I can not contact the driver in any way and every time I try to contact them it directs me to Uber Help which I believe there is nobody there to help. 3. You can never call Uber and talk to somebody, it sounds like to be that the whole thing is software and machine controlled. 4. If you by any chance cancel your ride they will charge you... 5. They are screwing taxi drivers, which are after and better. 6. Where I live they only have UberX which is nonsense and it is more expensive than Uber. They are making tons of money with their stupid application and system therefore I am deleting the app."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cccda08e-9655-49e7-8d5d-b7deba9d8770 | null | Default | 2017-04-01T00:00:00 | {
"text_length": 696
} |
Firstly Uber uses an outsourced call center to receive and take calls for their company. The employee I spoke to was a supervisor by the name of JOHN who was in the Philippines. He did not care about my concerns about my safety. They are unconsidered with their employee's SAFETY. The driver is unaware of who they are picking up or even where they are going until the rider gets in the car. I have had questionable riders get into my vehicle and ask to be taken to areas that's did not feel or look safe. Ubers only consider is making sure you get the rider to their destination and not how to protect its drivers from harm while driving. This company should really evaluate the safety for not only their riders but their Drivers as well. | {
"text": "Firstly Uber uses an outsourced call center to receive and take calls for their company. The employee I spoke to was a supervisor by the name of JOHN who was in the Philippines. He did not care about my concerns about my safety. They are unconsidered with their employee's SAFETY. The driver is unaware of who they are picking up or even where they are going until the rider gets in the car. I have had questionable riders get into my vehicle and ask to be taken to areas that's did not feel or look safe. Ubers only consider is making sure you get the rider to their destination and not how to protect its drivers from harm while driving. This company should really evaluate the safety for not only their riders but their Drivers as well. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ccdf8459-0758-457d-aaa3-c67c2224b13d | null | Default | 2019-04-19T00:00:00 | {
"text_length": 740
} |
I have used Uber pretty much since it was introduced. However, now that Uber tracks your location EVEN if your phone is OFF, i'm out. I will never use Uber again until they change this policy. Deleted it from every device in my family and am passing the word to everyone who will listen to do the same._x000D_If your a driver and want my business, switch to Lyft._x000D_Big brother is watching and his name is Uber | {
"text": "I have used Uber pretty much since it was introduced. However, now that Uber tracks your location EVEN if your phone is OFF, i'm out. I will never use Uber again until they change this policy. Deleted it from every device in my family and am passing the word to everyone who will listen to do the same._x000D_If your a driver and want my business, switch to Lyft._x000D_Big brother is watching and his name is Uber"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ccfd194c-5f95-42ff-8dee-5281dde1467c | null | Default | 2016-12-05T00:00:00 | {
"text_length": 414
} |
Uber Atlanta Horrible - I did Rideshare. The driver confused me with the other person that took the ride. I requested to be picked up from the Aquarium and go to Mary Mac's Restaurant. If you look at where the driver took the client it was not to that place. Uber charged me $4.77 for a ride I never took and believed the driver over me. Rideshare should not be used If you can't account for who took the ride. I was never picked up, the driver simply confused me with the other person. I had 3 rides scheduled but only picked up one time. Unfortunately, because of their growth, there's no way to account for what is real and not. I had the same problem in Washington D.C. but was able to get refunded. | {
"text": "Uber Atlanta Horrible - I did Rideshare. The driver confused me with the other person that took the ride. I requested to be picked up from the Aquarium and go to Mary Mac's Restaurant. If you look at where the driver took the client it was not to that place. Uber charged me $4.77 for a ride I never took and believed the driver over me. Rideshare should not be used If you can't account for who took the ride. I was never picked up, the driver simply confused me with the other person. I had 3 rides scheduled but only picked up one time. Unfortunately, because of their growth, there's no way to account for what is real and not. I had the same problem in Washington D.C. but was able to get refunded."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cd1d411d-d1e8-4257-840c-75c20ac4ab73 | null | Default | 2017-10-10T00:00:00 | {
"text_length": 703
} |
Ive been using Uber for a few weeks and I noticed several charges to my credit card for Uber trips Ive never taken. Now my account has been frozen while my credit card companys fraud department investigates. Uber literally has NO customer service. | {
"text": "Ive been using Uber for a few weeks and I noticed several charges to my credit card for Uber trips Ive never taken. Now my account has been frozen while my credit card companys fraud department investigates. Uber literally has NO customer service."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cd2505f5-244a-44df-8508-2d12f0fd8ed0 | null | Default | 2018-05-19T00:00:00 | {
"text_length": 249
} |
My wife took UBER with my 3 years old son from MALDEN MA to EAST BOSTON MA to a clinic. When they get there my son throw up a little bit. He only drinks milk. He does not eat any food and even his doctor knows that he does not eat any food so my wife grab some baby wipes and clean most of it but the driver was rushing her and he told her DON'T WORRY. He never told my wife that she will end up paying anything. | {
"text": "My wife took UBER with my 3 years old son from MALDEN MA to EAST BOSTON MA to a clinic. When they get there my son throw up a little bit. He only drinks milk. He does not eat any food and even his doctor knows that he does not eat any food so my wife grab some baby wipes and clean most of it but the driver was rushing her and he told her DON'T WORRY. He never told my wife that she will end up paying anything."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cd265a09-0e6a-4134-b63f-c9f0a59b1a0f | null | Default | 2016-07-29T00:00:00 | {
"text_length": 412
} |
UBER has absolute terrible customer service. Someone hacked my account but fortunately can't charge my credit card. Afterwards, I can't activate my account. After numerous emails with help.uber with numerous useless advices like resetting password numerous time... it is still a NO. After 10 days, my account still does not work and the only way to contact them is via the help.uber service site. The response turn around time is 24 hours. The worst thing is that the responses are robotic and really do not try to solve your problem. I will starting using other car service. Uber should be punished for offering such poor service. | {
"text": "UBER has absolute terrible customer service. Someone hacked my account but fortunately can't charge my credit card. Afterwards, I can't activate my account. After numerous emails with help.uber with numerous useless advices like resetting password numerous time... it is still a NO. After 10 days, my account still does not work and the only way to contact them is via the help.uber service site. The response turn around time is 24 hours. The worst thing is that the responses are robotic and really do not try to solve your problem. I will starting using other car service. Uber should be punished for offering such poor service."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cd60c1ab-3677-4d3a-b055-447020dad570 | null | Default | 2017-07-20T00:00:00 | {
"text_length": 631
} |
My daughter's Uber account was hacked and you cannot find a single number or chat to have a conversation with Uber directly anywhere. Uber appears unreachable unless you have a safety issue with a driver...otherwise they appear completely unreachable by design. | {
"text": "My daughter's Uber account was hacked and you cannot find a single number or chat to have a conversation with Uber directly anywhere. Uber appears unreachable unless you have a safety issue with a driver...otherwise they appear completely unreachable by design."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cd65a151-58c5-42d0-bff8-48b422b3b939 | null | Default | 2018-10-24T00:00:00 | {
"text_length": 261
} |
Buyer beware! Do not buy an Uber gift card. I received one as a gift, and tried to use it to take a trip with Uber. The card did not work. I have sent 25 requests to Uber customer service, and have been told 25 times that Uber cannot apply gift cards to rides and they do not issue refunds. Please do not buy an Uber gift card! Uber customer service does not help with gift card issues. The only way to contact Uber customer service is through the app. They do not have a phone number. | {
"text": "Buyer beware! Do not buy an Uber gift card. I received one as a gift, and tried to use it to take a trip with Uber. The card did not work. I have sent 25 requests to Uber customer service, and have been told 25 times that Uber cannot apply gift cards to rides and they do not issue refunds. Please do not buy an Uber gift card! Uber customer service does not help with gift card issues. The only way to contact Uber customer service is through the app. They do not have a phone number."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cd6b2d5d-62e6-4c86-be99-0dbd60c9699c | null | Default | 2018-12-07T00:00:00 | {
"text_length": 485
} |
Uber the rating game_x000D_Hi, I was so excited when I heard about uber and join the team I was very proud in one month I did at lease 50 trips. It started a little ruff in the beginning because you have to get to know the GPS and that sometimes it goes crazy in certain places and you don't know what to do but do my best to get the rider to his destination safe. So I had a few problems and some customers are not fair weather they are having a bad day or not feeling well or just disgusted with life itself. Uber should really try to communicate with there partners and see if they can help a driver and hear what they say about the passenger. I own a 2001 2 door Acura and I had to purchase a newer vehicle to drive and so the passengers were comfortable my way of providing good service. I did my best and that was not good enough because of how customers rated us and there comments. The sad part was that I rated almost everybody with a 5 star ratting. So I get an email that my account was deactivated . I was loving my job and was trying to improve without Uber help. I lost a job I love due to customers with no heart and a company that does not care about the uber driver. _x000D_I hope this help someone and be careful cause the Uber driver has more to loose. I lost my job and I'm in debt with a 2012 vehicle. _x000D_Julio guzman_x000D_Email- *****@hotmail.com | {
"text": "Uber the rating game_x000D_Hi, I was so excited when I heard about uber and join the team I was very proud in one month I did at lease 50 trips. It started a little ruff in the beginning because you have to get to know the GPS and that sometimes it goes crazy in certain places and you don't know what to do but do my best to get the rider to his destination safe. So I had a few problems and some customers are not fair weather they are having a bad day or not feeling well or just disgusted with life itself. Uber should really try to communicate with there partners and see if they can help a driver and hear what they say about the passenger. I own a 2001 2 door Acura and I had to purchase a newer vehicle to drive and so the passengers were comfortable my way of providing good service. I did my best and that was not good enough because of how customers rated us and there comments. The sad part was that I rated almost everybody with a 5 star ratting. So I get an email that my account was deactivated . I was loving my job and was trying to improve without Uber help. I lost a job I love due to customers with no heart and a company that does not care about the uber driver. _x000D_I hope this help someone and be careful cause the Uber driver has more to loose. I lost my job and I'm in debt with a 2012 vehicle. _x000D_Julio guzman_x000D_Email- *****@hotmail.com"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cd87f21a-fc20-408e-90ae-5407e52653ab | null | Default | 2015-08-12T00:00:00 | {
"text_length": 1376
} |
My first experience did not go well. I'm in Waikiki and needed a ride from a hotel to a restaurant for a scheduled luncheon. The app worked well and the driver was to arrive in 3 minutes. There were pick-up time adjustments as the 3 minutes passed and 15 minutes elapsed. We are now late for the luncheon when a text is received from the driver that he cancelled our ride. A new Uber request is sent and a driver dispatched with a, "be there in 3 minutes." No Uber after 6 minutes; however, the driver telephoned to indicate she was lost but should arrive soon. We stayed in touch by phone discussing her locations location as updates were provide. The car finally arrived and on our way to the luncheon arriving 50 minutes late. My return to the hotel from the restaurant went well. | {
"text": "My first experience did not go well. I'm in Waikiki and needed a ride from a hotel to a restaurant for a scheduled luncheon. The app worked well and the driver was to arrive in 3 minutes. There were pick-up time adjustments as the 3 minutes passed and 15 minutes elapsed. We are now late for the luncheon when a text is received from the driver that he cancelled our ride. A new Uber request is sent and a driver dispatched with a, \"be there in 3 minutes.\" No Uber after 6 minutes; however, the driver telephoned to indicate she was lost but should arrive soon. We stayed in touch by phone discussing her locations location as updates were provide. The car finally arrived and on our way to the luncheon arriving 50 minutes late. My return to the hotel from the restaurant went well."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | cd971c16-b86b-4f66-93be-e8e276e0dcfe | null | Default | 2019-06-18T00:00:00 | {
"text_length": 783
} |
INCORRECT trip. I've sent many proofs to confirm this wasn't my trip. The pickup was ** to 59 Canal. Driver was stuck in traffic downtown Brooklyn by the Barclay, my son missed his 9 pm bus to go back to school, so I canceled the trip. The driver tried to extort my then 17 yr old son for cash to bring him back. I spoke to her on the phone. She told me to order another car so she can intercept it, I said ok. She then changed her mind and kicked my son out in the middle of nowhere downtown BK. ANYTHING COULD'VE HAPPENED TO MY SON! Now I'm stuck with this bill after I paid what I owed on top of that. I've tried to resolve this many times but, to no avail. And the driver reported a bogus trip. | {
"text": "INCORRECT trip. I've sent many proofs to confirm this wasn't my trip. The pickup was ** to 59 Canal. Driver was stuck in traffic downtown Brooklyn by the Barclay, my son missed his 9 pm bus to go back to school, so I canceled the trip. The driver tried to extort my then 17 yr old son for cash to bring him back. I spoke to her on the phone. She told me to order another car so she can intercept it, I said ok. She then changed her mind and kicked my son out in the middle of nowhere downtown BK. ANYTHING COULD'VE HAPPENED TO MY SON! Now I'm stuck with this bill after I paid what I owed on top of that. I've tried to resolve this many times but, to no avail. And the driver reported a bogus trip."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cda798fe-7df8-45ad-b860-6af38f2d1d8c | null | Default | 2019-03-07T00:00:00 | {
"text_length": 698
} |
I bought $75.00 worth of Uber credits I needed to get to work. Tried to log in and it said my password was incorrect, etc... I gave all the relevant info needed to update my account. I can't log in so I had to call my job to let them know I was having transportation issues. This is day 3. I emailed Uber customer support and it just goes into a loop (please send screenshot of phone number you would like to use)...total nightmare. I expect a refund and won't stop until I get one. There is no excuse for what they did. From now on I'll take Lyft. | {
"text": "I bought $75.00 worth of Uber credits I needed to get to work. Tried to log in and it said my password was incorrect, etc... I gave all the relevant info needed to update my account. I can't log in so I had to call my job to let them know I was having transportation issues. This is day 3. I emailed Uber customer support and it just goes into a loop (please send screenshot of phone number you would like to use)...total nightmare. I expect a refund and won't stop until I get one. There is no excuse for what they did. From now on I'll take Lyft."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cdc2980b-e52b-406b-b946-38a191abf6c1 | null | Default | 2019-02-12T00:00:00 | {
"text_length": 548
} |
I am a single mother of a three month old baby trying to get back on my feet. Long story short I got a job working full-time. I am staying at Motel 6 and was taking Uber to drop off my baby and go to work every day. The first day it cost $4 to go 2 blocks to the babysitter and then $11 to get to work. I had to borrow money for the next two weeks for rides and then pay them back when I get paid. Well the next day it was $9 to get to the babysitter and then $20 to get to work. I had no idea that they price gouged according to demand and now I don't have enough money for rides... Thanks a lot UBER! | {
"text": "I am a single mother of a three month old baby trying to get back on my feet. Long story short I got a job working full-time. I am staying at Motel 6 and was taking Uber to drop off my baby and go to work every day. The first day it cost $4 to go 2 blocks to the babysitter and then $11 to get to work. I had to borrow money for the next two weeks for rides and then pay them back when I get paid. Well the next day it was $9 to get to the babysitter and then $20 to get to work. I had no idea that they price gouged according to demand and now I don't have enough money for rides... Thanks a lot UBER!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cdd86600-fe74-4f84-be9b-8e754376a22b | null | Default | 2017-01-14T00:00:00 | {
"text_length": 602
} |
I took on a trust factor with Uber and I got ripped off and was left in cold and I suffered severe pain as well. The drivers are great but whoever is doing the money part they took too much. In return I had no way home. I kept telling them what they did. They kept showing me receipt when days before it was a lot lower. | {
"text": "I took on a trust factor with Uber and I got ripped off and was left in cold and I suffered severe pain as well. The drivers are great but whoever is doing the money part they took too much. In return I had no way home. I kept telling them what they did. They kept showing me receipt when days before it was a lot lower."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cdfa2cef-148b-485f-b998-c6c7ca1e3dbd | null | Default | 2017-03-16T00:00:00 | {
"text_length": 320
} |
This co. charges for locations that the rider never went to. When you complain the cust serv is about 15 people answering you and no one has a clue what the other is saying. | {
"text": "This co. charges for locations that the rider never went to. When you complain the cust serv is about 15 people answering you and no one has a clue what the other is saying. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ce0a2dfd-9641-477c-aa88-9fe74bccd151 | null | Default | 2016-05-31T00:00:00 | {
"text_length": 174
} |
Rates can be astronomical. Cancellation rates are high. Customer service support, is unhelpful, and most members are hard to understand. Supervisors are not available. Time waiting on hold is beyond substandard. Any issues take 24-48 hours to be resolved, or aren't resolved at all. Money is essentially stolen from passengers, and drivers. Any/all interactions with the company are frustrating, and negative. | {
"text": "Rates can be astronomical. Cancellation rates are high. Customer service support, is unhelpful, and most members are hard to understand. Supervisors are not available. Time waiting on hold is beyond substandard. Any issues take 24-48 hours to be resolved, or aren't resolved at all. Money is essentially stolen from passengers, and drivers. Any/all interactions with the company are frustrating, and negative."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ce154f5d-faf3-4526-9a22-7cadfb8682fa | null | Default | 2019-05-11T00:00:00 | {
"text_length": 409
} |
I have had to cancel 2 credit cards because of multiple & repeated fraudulent charges by "Uber Technologies". While the the credit card company reversed the charges, I'm still put through the hassle of changing everything tied to the cards. The credit card company also advised me to contact Uber to complain, but Uber has NO CONSUMER SERVICE, NO EMAIL & NO TELEPHONE NUMBER to report this - unless you sign up with Uber & create an account (giving them credit card & personal info). There is no way I'm going to do that. | {
"text": "I have had to cancel 2 credit cards because of multiple & repeated fraudulent charges by \"Uber Technologies\". While the the credit card company reversed the charges, I'm still put through the hassle of changing everything tied to the cards. The credit card company also advised me to contact Uber to complain, but Uber has NO CONSUMER SERVICE, NO EMAIL & NO TELEPHONE NUMBER to report this - unless you sign up with Uber & create an account (giving them credit card & personal info). There is no way I'm going to do that."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ce34def1-41ae-4067-aa00-b275a0fc9f2b | null | Default | 2019-03-12T00:00:00 | {
"text_length": 521
} |
I have been driving Uber from 26th Dec 2018 and it's been almost 5 weeks but Uber hasn't paid my money. Uber owe me almost $6000 now and I have called their customer support several times but they just don't seems to care. They keep sending me system generated email and ask me to update my account detail which I have done so many times. I drive Uber full time so this issue had put me through severe mental stress and financial crisis. Now I have an appointment with lawyer next week to see what can be done. I am surprised that company like Uber have no proper procedure in place to resolve this important issues. Uber should be banned or asked to review their payment procedure so people like me don't suffer. | {
"text": "I have been driving Uber from 26th Dec 2018 and it's been almost 5 weeks but Uber hasn't paid my money. Uber owe me almost $6000 now and I have called their customer support several times but they just don't seems to care. They keep sending me system generated email and ask me to update my account detail which I have done so many times. I drive Uber full time so this issue had put me through severe mental stress and financial crisis. Now I have an appointment with lawyer next week to see what can be done. I am surprised that company like Uber have no proper procedure in place to resolve this important issues. Uber should be banned or asked to review their payment procedure so people like me don't suffer."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ce8a0101-7200-4ee1-85b3-897b31bc2da7 | null | Default | 2019-01-24T00:00:00 | {
"text_length": 713
} |
I ordered an Uber at the airport for me my boyfriend and his parents so 4 people and a couple luggages. The Uber pulled over, opened his truck and suddenly closed it and said We were too many passengers (which we weren't) and told me to cancel the ride 'cause he wouldn't take us and just drove off. I was really upset and cancelled as per the driver's instruction and was charged a 5$ cancellation fee. I've been talking back and forth with Uber customer service for 4 days now and they refuse to credit me the fee even though they admit I'm right and apologized for the bad experience. Their reasoning is that too many fare adjustments were made on my account (which were warranted 'cause I was indeed overcharged on a few trips). This completely irrelevant and a completely separate issue and they're nickel and diming me over 5$. This makes absolutely no sense. The customer service quality has gone downhill from before. | {
"text": "I ordered an Uber at the airport for me my boyfriend and his parents so 4 people and a couple luggages. The Uber pulled over, opened his truck and suddenly closed it and said We were too many passengers (which we weren't) and told me to cancel the ride 'cause he wouldn't take us and just drove off. I was really upset and cancelled as per the driver's instruction and was charged a 5$ cancellation fee. I've been talking back and forth with Uber customer service for 4 days now and they refuse to credit me the fee even though they admit I'm right and apologized for the bad experience. Their reasoning is that too many fare adjustments were made on my account (which were warranted 'cause I was indeed overcharged on a few trips). This completely irrelevant and a completely separate issue and they're nickel and diming me over 5$. This makes absolutely no sense. The customer service quality has gone downhill from before."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ced5619d-1461-4d45-997d-d2d9841b7b7c | null | Default | 2019-03-17T00:00:00 | {
"text_length": 925
} |
I used Uber from my home to a theater. The driver was More than courteous and the fare was $14. After the theater I ordered a ride from Uber for the return. Again the driver was courteous, but the fare that showed up on the receipt was $50. Since Uber has no way of contacting a human, I think I have been scammed! The email response was that there was no mistake and I can not get any adjustment | {
"text": "I used Uber from my home to a theater. The driver was More than courteous and the fare was $14. After the theater I ordered a ride from Uber for the return. Again the driver was courteous, but the fare that showed up on the receipt was $50. Since Uber has no way of contacting a human, I think I have been scammed! The email response was that there was no mistake and I can not get any adjustment"
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | cedcc266-db03-47cf-b831-07c8895ec9e5 | null | Default | 2019-03-18T00:00:00 | {
"text_length": 400
} |
Do you know why their overall rating is only 2+ Stars?_x000D_Allow me to clarify:_x000D_On Tuesday I called for a car at 10am. Without bothering to confirm my address, the driver came to the wrong place and left, without a call._x000D_Next driver cancelled, too._x000D_My first patient cancelled._x000D_Today, the driver actually CALLED for directions... and cancelled. No message from Uber, so I stood there, on crutches, in the snow, waiting._x000D_Then I couldn't connect to uber, AND THERE IS NO DIRECT TELEPHONE OR COMPLAINT NUMBER._x000D_Finally took a yellow cab._x000D_LYFT RIDE NEXT TIME._x000D_DUMP UBER AND MOVE TO LYFT._x000D_Eric Berger MD | {
"text": "Do you know why their overall rating is only 2+ Stars?_x000D_Allow me to clarify:_x000D_On Tuesday I called for a car at 10am. Without bothering to confirm my address, the driver came to the wrong place and left, without a call._x000D_Next driver cancelled, too._x000D_My first patient cancelled._x000D_Today, the driver actually CALLED for directions... and cancelled. No message from Uber, so I stood there, on crutches, in the snow, waiting._x000D_Then I couldn't connect to uber, AND THERE IS NO DIRECT TELEPHONE OR COMPLAINT NUMBER._x000D_Finally took a yellow cab._x000D_LYFT RIDE NEXT TIME._x000D_DUMP UBER AND MOVE TO LYFT._x000D_Eric Berger MD"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cf1f63f7-3f5c-4e81-b095-593c0b9a7b18 | null | Default | 2017-03-10T00:00:00 | {
"text_length": 652
} |
I have been driving for Uber for 3 weeks and haven't been paid a cent! They keep telling me 'we have resolved your problem' when they bloody well have not. The keep telling me my bank info is incorrect. I have checked it 12 bloody times. It is perfect. I have sent them screenshots of my bank into and screenshots of it entered into the Uber system. 100% match. Still, the can't pay me. They tell me to go to the local Uber office, which I do. They verify that my banking info is 100% correct. So, they suggest I go to my bank. I do that. The bank verifies that the info I have given Uber is 100% correct and everyone is scratching their heads because they can't understand why Uber can't pay me the hundreds of dollars they owe me. And, all I get from Uber is copied and pasted form responses. $#*! you, Uber. | {
"text": "I have been driving for Uber for 3 weeks and haven't been paid a cent! They keep telling me 'we have resolved your problem' when they bloody well have not. The keep telling me my bank info is incorrect. I have checked it 12 bloody times. It is perfect. I have sent them screenshots of my bank into and screenshots of it entered into the Uber system. 100% match. Still, the can't pay me. They tell me to go to the local Uber office, which I do. They verify that my banking info is 100% correct. So, they suggest I go to my bank. I do that. The bank verifies that the info I have given Uber is 100% correct and everyone is scratching their heads because they can't understand why Uber can't pay me the hundreds of dollars they owe me. And, all I get from Uber is copied and pasted form responses. $#*! you, Uber."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cf413d86-77b5-460c-a20d-f573915dec7f | null | Default | 2016-12-08T00:00:00 | {
"text_length": 810
} |
I completed a trip and didn't get a receipt. There's no support number and when I went to online help, it didn't understand my question, no matter how I worded it. So I guess I'm just screwed. Thanks, Uber! | {
"text": "I completed a trip and didn't get a receipt. There's no support number and when I went to online help, it didn't understand my question, no matter how I worded it. So I guess I'm just screwed. Thanks, Uber!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cf74e6b4-cfb2-486a-b9f4-f10e8145ee42 | null | Default | 2019-09-28T00:00:00 | {
"text_length": 206
} |
Uber tries very hard to give the rider a great rideshare experience. I have taken Uber many times and have met some wonderful drivers. Always on time. Car/SUV always clean. | {
"text": "Uber tries very hard to give the rider a great rideshare experience. I have taken Uber many times and have met some wonderful drivers. Always on time. Car/SUV always clean."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | cf7b1ab0-a191-420f-8472-997eab6e06e2 | null | Default | 2017-03-12T00:00:00 | {
"text_length": 172
} |
I use my corporate card for business trips when I use Uber. My company told me I have a charge for $3.80 that I need to show proof for so I went to my Uber app and seen that I never took a trip on that date. I reached out to Uber and explained to them that I was charged but never took a ride. The first response was someone telling me to send my bank statement and they will be happy to reverse the charges. I asked my job to provide proof as I don't get statements because it's my corporate cards. | {
"text": "I use my corporate card for business trips when I use Uber. My company told me I have a charge for $3.80 that I need to show proof for so I went to my Uber app and seen that I never took a trip on that date. I reached out to Uber and explained to them that I was charged but never took a ride. The first response was someone telling me to send my bank statement and they will be happy to reverse the charges. I asked my job to provide proof as I don't get statements because it's my corporate cards."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | cf7ed037-c65c-4249-b6e8-6d2d796bcdef | null | Default | 2017-05-15T00:00:00 | {
"text_length": 499
} |
I had a problem with a driver cancelling and being stranded on the street corner with no ride. I asked support if there was any way to schedule rides so I didn't experience cancellations among other concerns. I got a form letter response saying that the $5.00 I was charged for not getting a ride had been refunded (I already knew that). The email for Uber customer service does not allow for two-way communication. I guess Uber can provide nothing and call it customer service anyway. | {
"text": "I had a problem with a driver cancelling and being stranded on the street corner with no ride. I asked support if there was any way to schedule rides so I didn't experience cancellations among other concerns. I got a form letter response saying that the $5.00 I was charged for not getting a ride had been refunded (I already knew that). The email for Uber customer service does not allow for two-way communication. I guess Uber can provide nothing and call it customer service anyway."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cfaf320f-d14c-4b15-9f87-16ea244fae81 | null | Default | 2018-10-05T00:00:00 | {
"text_length": 485
} |
Attempting to schedule a ride with Uber using their app failed 6, 8 or more times because the app could not verify the card security code on the back of the three credit cards I had entered into the app. I was returning home from shopping with frozen goods and was relying on Uber to get home. After several failed attempts, I noticed that Uber had shifted into surge pricing and then into a still higher surge pricing. I finally was able to schedule a ride. However I believe I drove up my own rate because I had requested so many rides until the app took hold. I have asked Uber to investigate my concern and have not heard back from them, and my original message has been deleted. | {
"text": "Attempting to schedule a ride with Uber using their app failed 6, 8 or more times because the app could not verify the card security code on the back of the three credit cards I had entered into the app. I was returning home from shopping with frozen goods and was relying on Uber to get home. After several failed attempts, I noticed that Uber had shifted into surge pricing and then into a still higher surge pricing. I finally was able to schedule a ride. However I believe I drove up my own rate because I had requested so many rides until the app took hold. I have asked Uber to investigate my concern and have not heard back from them, and my original message has been deleted."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cfb1eca8-f89b-4432-92fc-49f02c62f46a | null | Default | 2017-08-10T00:00:00 | {
"text_length": 683
} |
From a driver standpoint, the rating system is unfair. All it takes to ruin your reputation is one passenger having a bad day that they take out on you. And don't get me started on the maps. They like to send you five miles in the wrong direction. | {
"text": "From a driver standpoint, the rating system is unfair. All it takes to ruin your reputation is one passenger having a bad day that they take out on you. And don't get me started on the maps. They like to send you five miles in the wrong direction."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | cfcb28da-a7d7-40a2-90a5-fc444e8a1ce5 | null | Default | 2019-03-20T00:00:00 | {
"text_length": 247
} |
For two weeks in a row while traveling for work in DFW the drivers have constantly refused to come get me because I'm outside the "gate". I take the bus to remote south to avoid the airport gouge price and have the city bus as a back up option. It should not matter where I am on the airport property as long as there is public access I should be able to get a ride to my destination. Especially since you have to pay money just to request a ride! I will not be using Uber again after these two horrible weeks. | {
"text": "For two weeks in a row while traveling for work in DFW the drivers have constantly refused to come get me because I'm outside the \"gate\". I take the bus to remote south to avoid the airport gouge price and have the city bus as a back up option. It should not matter where I am on the airport property as long as there is public access I should be able to get a ride to my destination. Especially since you have to pay money just to request a ride! I will not be using Uber again after these two horrible weeks."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cfcf1af6-08cd-4750-b4c8-2bd46659078f | null | Default | 2016-11-16T00:00:00 | {
"text_length": 510
} |
Subsets and Splits