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|---|---|---|---|---|---|---|---|---|---|---|---|---|
I took Uber to the airport but on the return trip the app wouldn't work — I finally deleted it and added Lyft and took them home. I was really angry after arriving and exhausted. | {
"text": "I took Uber to the airport but on the return trip the app wouldn't work — I finally deleted it and added Lyft and took them home. I was really angry after arriving and exhausted."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | cfdfed8f-4ecc-4c22-a50a-6e3b2ecebbf7 | null | Default | 2018-07-15T00:00:00 | {
"text_length": 180
} |
I used Uber from Sky Harbor airport. First a UberX got wrong address and called from nowhere after 10 minutes and asked me cancel trip since she went to wrong address and far away from me, Uber charged me 5 dollars for cancellation and unexpected. Second time Uber directed me to select UberSelect and got the driver. He was late, before I took his car I asked the price and he said he is Uber SELECT and it cost 60 USD to my home. I go to Sky Harbor very frequently and it is exactly 30 miles from my home. He took the longest route and charged 95 USD for 38 miles. Will never take UberSelect, or Black or SUV... They have a base charge, charge/mile and then the charge for time, a complete rip off | {
"text": "I used Uber from Sky Harbor airport. First a UberX got wrong address and called from nowhere after 10 minutes and asked me cancel trip since she went to wrong address and far away from me, Uber charged me 5 dollars for cancellation and unexpected. Second time Uber directed me to select UberSelect and got the driver. He was late, before I took his car I asked the price and he said he is Uber SELECT and it cost 60 USD to my home. I go to Sky Harbor very frequently and it is exactly 30 miles from my home. He took the longest route and charged 95 USD for 38 miles. Will never take UberSelect, or Black or SUV... They have a base charge, charge/mile and then the charge for time, a complete rip off"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cfe64aaa-9bc5-4f72-9ec1-577f2904d7dc | null | Default | 2016-03-18T00:00:00 | {
"text_length": 699
} |
My first time experience with Uber was objectionable! Signed up as a first time rider with Uber under a promotion called Chase50. Offer was for 50% off for first timers for the first 2 trips thru July 31, 2017. Had a difficult time to get the first one honored and the second one was lamely refused. Their app is terrible! It willl not allow a promotion code to be accepted. Communication thru the app is rigid and tortuous and the usual 800 number in the charges description won't allow any incoming calls only refers you back to their app which is worthless. And to top it all the second driver's conduct and dress code was second rate to put it mildly. Thank goodness for Lyft which I have been using all along without any problems whatsoever. Their driver's professionalism is top rate. Even their promotions are automatic. I will erase Uber app not to use them ever again. | {
"text": "My first time experience with Uber was objectionable! Signed up as a first time rider with Uber under a promotion called Chase50. Offer was for 50% off for first timers for the first 2 trips thru July 31, 2017. Had a difficult time to get the first one honored and the second one was lamely refused. Their app is terrible! It willl not allow a promotion code to be accepted. Communication thru the app is rigid and tortuous and the usual 800 number in the charges description won't allow any incoming calls only refers you back to their app which is worthless. And to top it all the second driver's conduct and dress code was second rate to put it mildly. Thank goodness for Lyft which I have been using all along without any problems whatsoever. Their driver's professionalism is top rate. Even their promotions are automatic. I will erase Uber app not to use them ever again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | cfe86a84-2912-40f9-9803-db23a33646da | null | Default | 2017-07-29T00:00:00 | {
"text_length": 889
} |
Only use it in town. Would not use alone to airport or long distance if I did not know the driver. Locally the drivers are really nice. I like the idea of having an account with Uber so no problems paying. | {
"text": "Only use it in town. Would not use alone to airport or long distance if I did not know the driver. Locally the drivers are really nice. I like the idea of having an account with Uber so no problems paying."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | cfe9afa4-d647-488f-ac74-7c5614cc35ae | null | Default | 2019-03-21T00:00:00 | {
"text_length": 205
} |
I have changed my phone number back in December 2018 but didn't try to change my phone number on my Uber app until recently. While I was able to change it on the app, I can't update the payment information. I reached out to customer service and they asked me bunch of questions like sending them screenshot of my phone number, name on the account, last ride taken, etc. | {
"text": "I have changed my phone number back in December 2018 but didn't try to change my phone number on my Uber app until recently. While I was able to change it on the app, I can't update the payment information. I reached out to customer service and they asked me bunch of questions like sending them screenshot of my phone number, name on the account, last ride taken, etc. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d00f84fb-6e2b-4f12-8e84-d4f15bffb01b | null | Default | 2019-04-30T00:00:00 | {
"text_length": 370
} |
I've always found Uber reliable and professional nationwide. They are my go-to choice for transportation when I travel for business or pleasure. | {
"text": "I've always found Uber reliable and professional nationwide. They are my go-to choice for transportation when I travel for business or pleasure."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | d012e373-409b-4d7c-8bc2-97ec5c7d1dcb | null | Default | 2017-09-17T00:00:00 | {
"text_length": 144
} |
I've been through so much with this app and it's only negative. I've had so much patience trying to deal with this company but nothing gets resolved except Uber taking my money. I bought $75 in Uber gift cards to get a $72 ride. They didn't allow me to use the gift cards and asked me to add a card. I followed instructions to do so. I had an active card but it kept asking me to update my billing settings. I KNOW everything was correct. For HOURS I WAITED IN THE COLD trying to figure out how to get one ride. | {
"text": "I've been through so much with this app and it's only negative. I've had so much patience trying to deal with this company but nothing gets resolved except Uber taking my money. I bought $75 in Uber gift cards to get a $72 ride. They didn't allow me to use the gift cards and asked me to add a card. I followed instructions to do so. I had an active card but it kept asking me to update my billing settings. I KNOW everything was correct. For HOURS I WAITED IN THE COLD trying to figure out how to get one ride."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d05828a3-9381-4e54-ac53-436eb17df804 | null | Default | 2018-11-18T00:00:00 | {
"text_length": 511
} |
Hi All. Just want to share my experience, I visited from pickup location to destination which was just 17 KM far but driver started the trip already that I could not check as I had full trust because it didn't happened me before. Total distance which he covered 27 KM. Friends please make sure you check pickup location correctly. I lodge case with Uber but no reply. Such cheating is going on. I could not believe it. Let me know if you know any other way to contact UBER. | {
"text": "Hi All. Just want to share my experience, I visited from pickup location to destination which was just 17 KM far but driver started the trip already that I could not check as I had full trust because it didn't happened me before. Total distance which he covered 27 KM. Friends please make sure you check pickup location correctly. I lodge case with Uber but no reply. Such cheating is going on. I could not believe it. Let me know if you know any other way to contact UBER."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d0742efb-e7cb-4567-9681-ce08f9c180dc | null | Default | 2016-12-05T00:00:00 | {
"text_length": 473
} |
Ubered for a ride and did not know what the fare would be so I asked driver for estimate. He said $7. Final fare was $23. Afterwards I called normal cab companies and their fares were less than half that amount. Why is a company that has none of the fixed costs of regular taxi company charging these fares. Further why can't a driver give accurate estimates? | {
"text": "Ubered for a ride and did not know what the fare would be so I asked driver for estimate. He said $7. Final fare was $23. Afterwards I called normal cab companies and their fares were less than half that amount. Why is a company that has none of the fixed costs of regular taxi company charging these fares. Further why can't a driver give accurate estimates?"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d07f88de-5e22-4ccd-9c73-5453b920b989 | null | Default | 2015-12-20T00:00:00 | {
"text_length": 359
} |
I've used Uber 3 times now to go local places usually 10 miles or less. All guy drivers and it's definitely scary getting into a car with a stranger. I would call a regular taxi company if I needed a ride at night and I was alone. I don't trust Uber to do a good job of vetting their drivers. | {
"text": "I've used Uber 3 times now to go local places usually 10 miles or less. All guy drivers and it's definitely scary getting into a car with a stranger. I would call a regular taxi company if I needed a ride at night and I was alone. I don't trust Uber to do a good job of vetting their drivers."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | d0a7f1ad-1818-4f13-8950-bf282bfbf485 | null | Default | 2019-03-14T00:00:00 | {
"text_length": 292
} |
Worst case scenario with Uber is that they don't have customer care number available in India. I paid twice for a ride as I have booked a ride and paid via my debit card and transaction had done but Uber shows me an outstanding payment of my ride and when contacting them via email they response very slow. Plus when I finally got a call from them they said, "We have blocked your card and to remove that send us the transaction script" and even after sending them they said that it's not proper and after sending them one after another mail but still I don't get any reply. I am very much sure that Uber should be banned in India till they got a customer care office in India. | {
"text": "Worst case scenario with Uber is that they don't have customer care number available in India. I paid twice for a ride as I have booked a ride and paid via my debit card and transaction had done but Uber shows me an outstanding payment of my ride and when contacting them via email they response very slow. Plus when I finally got a call from them they said, \"We have blocked your card and to remove that send us the transaction script\" and even after sending them they said that it's not proper and after sending them one after another mail but still I don't get any reply. I am very much sure that Uber should be banned in India till they got a customer care office in India."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d0a98159-8853-4b1f-a512-e3fe58c24004 | null | Default | 2018-09-26T00:00:00 | {
"text_length": 677
} |
October 31st at 11:01PM, we requested an Uber pickup in Fort Lauderdale, FL. Immediately we received a text that said since it was a busy time, there would be a surcharge and our fare would be 2x the normal amount. We agreed since it was Halloween and a busy time. 11:01PM we received a text that Uber was arriving. Uber did not show up. We text Uber twice to let them know we were in front of a restaurant which is easy to find. 11:20PM we called and spoke with the Uber driver who said he was in traffic and would be there in two minutes. 11:31PM still no Uber driver. We hailed a taxi who did not charge us double and we cancelled the Uber trip. Uber emailed us to let us know that our credit card was charged $5 for cancellation. We went onto Uber account and let them know this was not acceptable. Uber customer service gave us a credit of $5 toward the next Uber trip, and would not refund the $5. Uber gives service that is only convenient for them. They surcharge during busy times and do not show up. If we accept businesses treating consumers like this, where will it end?? Are restaurants next to charge us double because we wish to dine at a busy time such as a Saturday night vs a slower Tuesday? This type of treatment is not acceptable. Think about it. | {
"text": "October 31st at 11:01PM, we requested an Uber pickup in Fort Lauderdale, FL. Immediately we received a text that said since it was a busy time, there would be a surcharge and our fare would be 2x the normal amount. We agreed since it was Halloween and a busy time. 11:01PM we received a text that Uber was arriving. Uber did not show up. We text Uber twice to let them know we were in front of a restaurant which is easy to find. 11:20PM we called and spoke with the Uber driver who said he was in traffic and would be there in two minutes. 11:31PM still no Uber driver. We hailed a taxi who did not charge us double and we cancelled the Uber trip. Uber emailed us to let us know that our credit card was charged $5 for cancellation. We went onto Uber account and let them know this was not acceptable. Uber customer service gave us a credit of $5 toward the next Uber trip, and would not refund the $5. Uber gives service that is only convenient for them. They surcharge during busy times and do not show up. If we accept businesses treating consumers like this, where will it end?? Are restaurants next to charge us double because we wish to dine at a busy time such as a Saturday night vs a slower Tuesday? This type of treatment is not acceptable. Think about it."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d10f0cb3-caf1-4809-9f9f-a1ab9bde958e | null | Default | 2015-11-01T00:00:00 | {
"text_length": 1284
} |
I've never had a negative experience with Uber. It was the one I downloaded first while in college and the one I've continue to use these past 3 or so years. Some experiences have been better than others but in my opinion the drivers probably have had a worse experience. The rides I've enjoyed the most were the ones when myself and the driver have respected each other's privacy, acted courteously and professional. I have witnessed people trash and throw up all over a driver's car, and that's not alright. I think the thing that has begun to creep into the way I view Uber is all of its negative publicity. Why would I support an enterprise that I don't agree with? It's not like I am dependent on Uber. I can use other ridesharing apps, I can use a traditional taxi, I can even use public transportation. Despite all of this, I still use Uber but that might not always be the case. | {
"text": "I've never had a negative experience with Uber. It was the one I downloaded first while in college and the one I've continue to use these past 3 or so years. Some experiences have been better than others but in my opinion the drivers probably have had a worse experience. The rides I've enjoyed the most were the ones when myself and the driver have respected each other's privacy, acted courteously and professional. I have witnessed people trash and throw up all over a driver's car, and that's not alright. I think the thing that has begun to creep into the way I view Uber is all of its negative publicity. Why would I support an enterprise that I don't agree with? It's not like I am dependent on Uber. I can use other ridesharing apps, I can use a traditional taxi, I can even use public transportation. Despite all of this, I still use Uber but that might not always be the case."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | d11484d2-0b64-4e13-965e-806c26392c12 | null | Default | 2019-03-16T00:00:00 | {
"text_length": 886
} |
I have never used this company but I magically got a charged from them at 4 in the morning when I was still in bed a sleep. It was a headache I went back and forth with this disrespectful company all day long trying to figure out where my card was used. But they had not will to help me, no matter how many times I told them I have no account with them they kept asking for my account information with them. I think it is so wrong they will protect thieves that work for them and won't do a thing about it. | {
"text": "I have never used this company but I magically got a charged from them at 4 in the morning when I was still in bed a sleep. It was a headache I went back and forth with this disrespectful company all day long trying to figure out where my card was used. But they had not will to help me, no matter how many times I told them I have no account with them they kept asking for my account information with them. I think it is so wrong they will protect thieves that work for them and won't do a thing about it."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d116aa1f-c9d3-4c8a-bea5-faf15886d00b | null | Default | 2017-04-25T00:00:00 | {
"text_length": 506
} |
I ordered an Uber and the driver was very nice so I tipped him atter. I kept getting error messages while trying to tip saying that it wasn't going through. I waited a few minutes, tried again, and success. The next day I checked my bank account and saw that I was charged the tip twice. I messaged customer service and they credited the money to my Uber account. I wanted a refund because I rarely use Uber and I just wanted my money because I only authorized a one time tip. After many back and forth messages they still refused to refund my money. I will never use Uber again. | {
"text": "I ordered an Uber and the driver was very nice so I tipped him atter. I kept getting error messages while trying to tip saying that it wasn't going through. I waited a few minutes, tried again, and success. The next day I checked my bank account and saw that I was charged the tip twice. I messaged customer service and they credited the money to my Uber account. I wanted a refund because I rarely use Uber and I just wanted my money because I only authorized a one time tip. After many back and forth messages they still refused to refund my money. I will never use Uber again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d125bcc9-bb7d-438d-a29f-51097e84688c | null | Default | 2018-10-15T00:00:00 | {
"text_length": 579
} |
It's only good to make the referral money on use my code to sign up and I'll split it with u b5gve | {
"text": "It's only good to make the referral money on use my code to sign up and I'll split it with u b5gve"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d1453383-e5e1-41e5-ad8b-85ce6dcfac8b | null | Default | 2016-01-13T00:00:00 | {
"text_length": 98
} |
From Uber: "Sorry to hear about the trouble here." Uber charges customers a fee for tipping drivers. They call it a “taxâ€. Since when are additional taxes added to tips? Completely illegal. From Uber: “It shows here that there is a tax in New York City that was automatically added on your tip. But rest assured that the only amount of the tip you have provided the delivery partner is $4.00 and it is the exact amount that was deducted from your Stored Value or Uber Credit.†Hope this helps. Have a wonderful day! Sent by Baren on Friday, January 18, 2019 at 2:52:36 PMâ€. | {
"text": "From Uber: \"Sorry to hear about the trouble here.\" Uber charges customers a fee for tipping drivers. They call it a “taxâ€. Since when are additional taxes added to tips? Completely illegal. From Uber: “It shows here that there is a tax in New York City that was automatically added on your tip. But rest assured that the only amount of the tip you have provided the delivery partner is $4.00 and it is the exact amount that was deducted from your Stored Value or Uber Credit.†Hope this helps. Have a wonderful day! Sent by Baren on Friday, January 18, 2019 at 2:52:36 PMâ€."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d15992a6-9f42-46a0-ba10-65276062ed42 | null | Default | 2019-01-20T00:00:00 | {
"text_length": 583
} |
Daughter and friends took Uber NJ to Philly for $50, great! BUT to get home they charged them $250... when they got an estimate of $25-30. It just showed up on their credit card and Uber refused to refund the money. They just lost a lot of business as my friends, family and company are now using LYFT. How many other people have they scammed! | {
"text": "Daughter and friends took Uber NJ to Philly for $50, great! BUT to get home they charged them $250... when they got an estimate of $25-30. It just showed up on their credit card and Uber refused to refund the money. They just lost a lot of business as my friends, family and company are now using LYFT. How many other people have they scammed!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d1a6f68a-9d4a-4db1-b2df-6d12018ebb95 | null | Default | 2016-06-17T00:00:00 | {
"text_length": 343
} |
I purchased an Uber gift card to be able to get myself around to some very important places that I need to get to such as the doctor's office and pharmacy. Uber prints its store-bought gift cards on cheap, flimsy, unreliable paper. After purchasing my Uber gift card with 50 dollars cash (because my credit card is unavailable for use at this time) I proceeded to scratch off the covering of the code so I would be able to immediately redeem it, apply it to my account. Only when I did the numbers were unreadable, illegible, and part of the gift card paper had come off. There is no way at all for me to be able to read anything under that, it is beyond disgusting and despicable. | {
"text": "I purchased an Uber gift card to be able to get myself around to some very important places that I need to get to such as the doctor's office and pharmacy. Uber prints its store-bought gift cards on cheap, flimsy, unreliable paper. After purchasing my Uber gift card with 50 dollars cash (because my credit card is unavailable for use at this time) I proceeded to scratch off the covering of the code so I would be able to immediately redeem it, apply it to my account. Only when I did the numbers were unreadable, illegible, and part of the gift card paper had come off. There is no way at all for me to be able to read anything under that, it is beyond disgusting and despicable. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d1d35105-4a8c-41eb-a057-d7e72c3abb78 | null | Default | 2017-06-26T00:00:00 | {
"text_length": 682
} |
Whether I am using Uber for a ride service or Uber Eats ordering food the service has been terrible. Out of the 10 times ordering food from Uber Eats 9 times food has been forgotten. Every time I have requested a refund for the missing item until recently they told me to refrain from this type of behaviour and told me they would be restricting my account. Not sure why I should be punished for their drivers not checking the food prior to delivery. Recently while traveling I ordered an Uber to the place I was staying, I notified the driver it was a tricky place to find and even provided extremely specific instructions. I attempted to contact the driver numerous times but had no response. The driver cancelled the trip and I was charged a cancellation fee. I guess moral of the story is this company makes the consumer pay for their employees mistakes. Please refrain from using this service if possible, I know I'll be finding alternatives. | {
"text": "Whether I am using Uber for a ride service or Uber Eats ordering food the service has been terrible. Out of the 10 times ordering food from Uber Eats 9 times food has been forgotten. Every time I have requested a refund for the missing item until recently they told me to refrain from this type of behaviour and told me they would be restricting my account. Not sure why I should be punished for their drivers not checking the food prior to delivery. Recently while traveling I ordered an Uber to the place I was staying, I notified the driver it was a tricky place to find and even provided extremely specific instructions. I attempted to contact the driver numerous times but had no response. The driver cancelled the trip and I was charged a cancellation fee. I guess moral of the story is this company makes the consumer pay for their employees mistakes. Please refrain from using this service if possible, I know I'll be finding alternatives."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d1d9533b-500b-45d2-9dee-ab9ad7330434 | null | Default | 2017-11-06T00:00:00 | {
"text_length": 947
} |
I have used Uber often to get to airport. I used it today to get home, and noticed price they quoted was high. Double. I booked it 'cause after checking all Uber options. I asked driver why so high and he said should be normal and that's all he was getting from Uber. Emailed them numerous times and didn't give me a reason why they estimated so high and refused to change charge. I keep email them and have stopped responding to me. I will keep going. | {
"text": "I have used Uber often to get to airport. I used it today to get home, and noticed price they quoted was high. Double. I booked it 'cause after checking all Uber options. I asked driver why so high and he said should be normal and that's all he was getting from Uber. Emailed them numerous times and didn't give me a reason why they estimated so high and refused to change charge. I keep email them and have stopped responding to me. I will keep going."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d1e37874-9595-4cb7-a24c-3393c7f292db | null | Default | 2018-05-31T00:00:00 | {
"text_length": 452
} |
I purchased $50.00 (paid 48.00 per their promotion) of Uber credits, i.e., Uber Cash on 2/15/19. I could not use this Uber Cash until March. My recent rides since then total $34.00, meaning I should have a balance of $16.00. But my account has a balance of only $6.00; $10.00 has gone to places unknown. There is no phone number to call on this, and the website is useless. I strongly DO NOT recommend using Uber Cash. Your money goes into a black hole. | {
"text": "I purchased $50.00 (paid 48.00 per their promotion) of Uber credits, i.e., Uber Cash on 2/15/19. I could not use this Uber Cash until March. My recent rides since then total $34.00, meaning I should have a balance of $16.00. But my account has a balance of only $6.00; $10.00 has gone to places unknown. There is no phone number to call on this, and the website is useless. I strongly DO NOT recommend using Uber Cash. Your money goes into a black hole."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d223240f-6720-4e0e-b82a-094a1484ade6 | null | Default | 2019-04-12T00:00:00 | {
"text_length": 453
} |
My first time using Uber for transportation went very badly. I was all set to be picked up and received a message to get ready for pick up. So, I go out and wait in the drive for my pickup. But no one ever came... So I went back to check my trip information and it was all erased as if it had never been scheduled. It is so wrong to treat people like this. | {
"text": "My first time using Uber for transportation went very badly. I was all set to be picked up and received a message to get ready for pick up. So, I go out and wait in the drive for my pickup. But no one ever came... So I went back to check my trip information and it was all erased as if it had never been scheduled. It is so wrong to treat people like this."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d234aaf8-7ef5-4fc0-9a00-7359c183bb1b | null | Default | 2018-06-08T00:00:00 | {
"text_length": 356
} |
I drove for Uber in Detroit for 1.5 years. They charged alot for being on their network and stole the tips. They recently deactivated my company (setcars) because they said I Defrauded them. Lmao. Ok! Thanks for building up my company and then stealing my drivers and bankrupting it. They used me and everyone else. Threw illegal cars on the road to undercut limo drivers and destabilized the entire system. They suck, period. | {
"text": "I drove for Uber in Detroit for 1.5 years. They charged alot for being on their network and stole the tips. They recently deactivated my company (setcars) because they said I Defrauded them. Lmao. Ok! Thanks for building up my company and then stealing my drivers and bankrupting it. They used me and everyone else. Threw illegal cars on the road to undercut limo drivers and destabilized the entire system. They suck, period."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d24d8e17-be53-49ee-a846-1853a9ec925e | null | Default | 2014-10-08T00:00:00 | {
"text_length": 426
} |
Concept of Uber is great. Try finding customer service is the pits. Once you contact them via messaging you will find that if you have an ongoing conversation, replies their system is set up to tag next available service rep. Meaning every time you send in your reply, a new service rep has to review all the conversations to get the rest of the customer's problem. Extremely time consuming on both parts. My wife is presently texting them as I write. I'm not a patient man and have spent two three days going back and forth on a relatively simple question. "How do I add my payment method to my account". Simple right? What a BS management team they have. It usually lies on management too. | {
"text": "Concept of Uber is great. Try finding customer service is the pits. Once you contact them via messaging you will find that if you have an ongoing conversation, replies their system is set up to tag next available service rep. Meaning every time you send in your reply, a new service rep has to review all the conversations to get the rest of the customer's problem. Extremely time consuming on both parts. My wife is presently texting them as I write. I'm not a patient man and have spent two three days going back and forth on a relatively simple question. \"How do I add my payment method to my account\". Simple right? What a BS management team they have. It usually lies on management too."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | d265fd02-6c9a-46a1-be07-2569e43f5485 | null | Default | 2017-04-14T00:00:00 | {
"text_length": 691
} |
Uber charged me twice for the same ride and then told me one of my friends or my family must have used my charge account to book the second ride to the same place on the same day and they even added a tip for the driver of the ride I did not take.Uber's advertisement that you can now CALL Uber for customer service is a bald faced lie, there is no phone number and no customer service by phone whatsoever.Uber's business model is based on lies, dishonesty, and illegal behavior as anyone who follows current news can see. | {
"text": "Uber charged me twice for the same ride and then told me one of my friends or my family must have used my charge account to book the second ride to the same place on the same day and they even added a tip for the driver of the ride I did not take.Uber's advertisement that you can now CALL Uber for customer service is a bald faced lie, there is no phone number and no customer service by phone whatsoever.Uber's business model is based on lies, dishonesty, and illegal behavior as anyone who follows current news can see."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d280b8c5-97b2-4968-8677-cdc40b3c1d50 | null | Default | 2019-01-03T00:00:00 | {
"text_length": 522
} |
I've had 90% great rides. The other 10% were either rude or acted like you were bothering them asking for a ride. I've had the worse experiences with Middle Eastern men who don't seem to like women questioning/telling them anything. But, to each their own. | {
"text": "I've had 90% great rides. The other 10% were either rude or acted like you were bothering them asking for a ride. I've had the worse experiences with Middle Eastern men who don't seem to like women questioning/telling them anything. But, to each their own."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | d29fe966-ba51-444d-a4ee-f9db8bfb395c | null | Default | 2018-07-14T00:00:00 | {
"text_length": 256
} |
I have got a Rs 300 free ride valid up to 31st July 2015. I have booked a ride and it cost me Rs 277. Then also Uber fraudulently deducted this amount from my paytm account without informing me and also charged a free ride. Uber is a fraud company. Please don't take services. Company should be banned from India. When I reached its customer center they said we can do nothing as all process is computerized. Please boycott such a fraud company. | {
"text": "I have got a Rs 300 free ride valid up to 31st July 2015. I have booked a ride and it cost me Rs 277. Then also Uber fraudulently deducted this amount from my paytm account without informing me and also charged a free ride. Uber is a fraud company. Please don't take services. Company should be banned from India. When I reached its customer center they said we can do nothing as all process is computerized. Please boycott such a fraud company."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d2c03dde-c52f-41f3-8bdf-0ef18e23ac65 | null | Default | 2015-06-03T00:00:00 | {
"text_length": 445
} |
I have had nothing but good service and affordable, it saves me up to 25% over normal cab fares! | {
"text": "I have had nothing but good service and affordable, it saves me up to 25% over normal cab fares!"
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | d2d24a6b-fc60-4b86-a908-2d8bf8d478ee | null | Default | 2014-11-13T00:00:00 | {
"text_length": 96
} |
I've only used Uber once but I had a good experience. They arrived on time, took the shortest route and got me to my destination. He was very pleasant and friendly. | {
"text": "I've only used Uber once but I had a good experience. They arrived on time, took the shortest route and got me to my destination. He was very pleasant and friendly."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | d2d454d9-1ed5-40db-887f-d2f5810dcca8 | null | Default | 2018-07-25T00:00:00 | {
"text_length": 164
} |
I am very frustrated with Uber. 2 days I missed my bus because of Uber and their foolishness beyond my control and I want my money back. I am dissatisfied with not being able to talk to 1 person instead of 3 and 4 different people by email through the Uber app. Ridiculous!!!! This all started last Friday 5/5, I requested Uber at 6:28, my Uber took a few min. but Pineda came at a reasonable time. My stop is 5-6 min. from my house but the stupid Uber app told the driver to go in the opposite direction to get the other rider 15 min away and therefore made me miss my 7 am bus. So I then had to take another Uber because the next bus was 7:35 and that would have made me even later for work. Not only that but I have taken this ride several times and it cost $6, why was I charged $9.30. The receipt even says $6.26. So now I have to request another Uber to get me to the train. That was another charge but it looks like they took care of that one from Friday. | {
"text": "I am very frustrated with Uber. 2 days I missed my bus because of Uber and their foolishness beyond my control and I want my money back. I am dissatisfied with not being able to talk to 1 person instead of 3 and 4 different people by email through the Uber app. Ridiculous!!!! This all started last Friday 5/5, I requested Uber at 6:28, my Uber took a few min. but Pineda came at a reasonable time. My stop is 5-6 min. from my house but the stupid Uber app told the driver to go in the opposite direction to get the other rider 15 min away and therefore made me miss my 7 am bus. So I then had to take another Uber because the next bus was 7:35 and that would have made me even later for work. Not only that but I have taken this ride several times and it cost $6, why was I charged $9.30. The receipt even says $6.26. So now I have to request another Uber to get me to the train. That was another charge but it looks like they took care of that one from Friday. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d301b8a9-17e7-4ef5-9ace-c93fefed7d45 | null | Default | 2017-05-10T00:00:00 | {
"text_length": 963
} |
I requested 4 different ubers and every uber canceled on me. Uber is a joke. If you were smart you would use lift. | {
"text": "I requested 4 different ubers and every uber canceled on me. Uber is a joke. If you were smart you would use lift."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d33e3198-45e8-4a95-8efd-8fce00283a0e | null | Default | 2017-06-24T00:00:00 | {
"text_length": 114
} |
Uber charges cleaning fees without investigating the accusations made by the driver. I had to repeatedly ask for more information requested a copy of the pictures (which I believe were fabricated). I was charged $100 cleaning fee for a wet seat (water ONLY). I filed a complaint with the BBB and read some other complaints that other customers had with Uber and came across a similar complaint. An Uber driver accused a customer of urinating in his car and was charged $200 cleaning fee. | {
"text": "Uber charges cleaning fees without investigating the accusations made by the driver. I had to repeatedly ask for more information requested a copy of the pictures (which I believe were fabricated). I was charged $100 cleaning fee for a wet seat (water ONLY). I filed a complaint with the BBB and read some other complaints that other customers had with Uber and came across a similar complaint. An Uber driver accused a customer of urinating in his car and was charged $200 cleaning fee. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d35457d2-d4e6-4691-b31c-90ac55ac7721 | null | Default | 2015-09-03T00:00:00 | {
"text_length": 488
} |
Simple, easy and I love the app. I can't live without it. Much easier than trying to find a normal cab. | {
"text": "Simple, easy and I love the app. I can't live without it. Much easier than trying to find a normal cab."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | d370326f-8f05-4eb8-af57-e6c8d78cccc6 | null | Default | 2017-05-01T00:00:00 | {
"text_length": 103
} |
Stealing miles and therefore money from drivers. If you complain via email they use the bots to answer the dumbest questions. If you call those folks they disconnect you after waiting for 2 or 3 minutes. Virtually impossible to resolve any issues. | {
"text": "Stealing miles and therefore money from drivers. If you complain via email they use the bots to answer the dumbest questions. If you call those folks they disconnect you after waiting for 2 or 3 minutes. Virtually impossible to resolve any issues."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d376369a-17c2-4b0e-bd45-50ac665943a8 | null | Default | 2016-12-02T00:00:00 | {
"text_length": 247
} |
I used uber when traveling to NY to see my brother James. He lives next to Jamaica station and usually I take a cab from jfk to his place that adds up to as much as $70 for a ride. This time I decided to try uber and was very pleased with the price offered just $23. _x000D_The driver arrived quickly and the car was neat. Overall great experience! | {
"text": "I used uber when traveling to NY to see my brother James. He lives next to Jamaica station and usually I take a cab from jfk to his place that adds up to as much as $70 for a ride. This time I decided to try uber and was very pleased with the price offered just $23. _x000D_The driver arrived quickly and the car was neat. Overall great experience!"
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | d37fc26d-352d-4b98-900a-5b8adebcd9fd | null | Default | 2016-06-18T00:00:00 | {
"text_length": 349
} |
My wallet was stolen out of an uber last night with my social security card inside and this was the message I sent over 4 hours ago and have yet to recieve a response. I seriously question the legitimacy of this company and strongly advise people not to use the app. I have been a big fan for almost two years but I truly believe there is an underlying issue with this company. Any other customer support system would be much more attentive to the matter and have consideration to help their customers with their best interest in mind. _x000D_To Uber customer support: _x000D_I received an unusual phone call from your company this afternoon that made me so uncomfortable that I had to hang up. The man on the phone had a hard time speaking clear English and said that he had contacted the driver but failed to Answer any questions pertaining to the wallet, even when asked directly. The phone call seemed like it was coming from over seas. Unless it was a mock phone call, it has made me begin to question the legitimacy of your company. I have spoken with a lawyer, the police, an investigator, and the attorney general's office. Further action on this matter will be addressed within the next few days because your customer service has failed to make the slightest advancement in helping me. I have been in contact with you for the past 8 hours and have yet to receive the smallest details about my driver, such as his last name, despite the fact that your employee has committed a felony against one of your customers. I am extremely disappointed and will continue to inform everyone I know of this situation and the how unprofessionally it has been handled. | {
"text": "My wallet was stolen out of an uber last night with my social security card inside and this was the message I sent over 4 hours ago and have yet to recieve a response. I seriously question the legitimacy of this company and strongly advise people not to use the app. I have been a big fan for almost two years but I truly believe there is an underlying issue with this company. Any other customer support system would be much more attentive to the matter and have consideration to help their customers with their best interest in mind. _x000D_To Uber customer support: _x000D_I received an unusual phone call from your company this afternoon that made me so uncomfortable that I had to hang up. The man on the phone had a hard time speaking clear English and said that he had contacted the driver but failed to Answer any questions pertaining to the wallet, even when asked directly. The phone call seemed like it was coming from over seas. Unless it was a mock phone call, it has made me begin to question the legitimacy of your company. I have spoken with a lawyer, the police, an investigator, and the attorney general's office. Further action on this matter will be addressed within the next few days because your customer service has failed to make the slightest advancement in helping me. I have been in contact with you for the past 8 hours and have yet to receive the smallest details about my driver, such as his last name, despite the fact that your employee has committed a felony against one of your customers. I am extremely disappointed and will continue to inform everyone I know of this situation and the how unprofessionally it has been handled."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d38f7838-1950-4f18-bbe8-6f0985738cfe | null | Default | 2016-02-26T00:00:00 | {
"text_length": 1662
} |
Uber has very bad customer support. If their driver charge more they didn't refund any amount to customer and he has to pay more than double some time because of Uber bad system response or driver ask to pay more amount. In this way Uber is cheating its customer. They should ask their driver to pay back extra amount instead of blaming customer to pay through online methods. They simply says they didn't pay the cash payment that is paid by mistake. | {
"text": "Uber has very bad customer support. If their driver charge more they didn't refund any amount to customer and he has to pay more than double some time because of Uber bad system response or driver ask to pay more amount. In this way Uber is cheating its customer. They should ask their driver to pay back extra amount instead of blaming customer to pay through online methods. They simply says they didn't pay the cash payment that is paid by mistake."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d39c526d-a93a-40af-9d1a-006d560567a5 | null | Default | 2018-02-20T00:00:00 | {
"text_length": 451
} |
Just wasted 90 minutes after a 49ers game waiting for Uber drivers which never showed. For major events these folks are absolutely incompetent. | {
"text": "Just wasted 90 minutes after a 49ers game waiting for Uber drivers which never showed. For major events these folks are absolutely incompetent."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d3a32cbb-48e0-40b6-bbb3-dba5b05aa8e0 | null | Default | 2016-11-20T00:00:00 | {
"text_length": 144
} |
Wish there was a "minus star" for ratings. As I said before, I'm trying to cancel UBER, but I gotten 5 emails that keep asking "please tell us why" crap that leads you to their web site asking you to sign in with your password. How the @*$k could I sign in if my account was canceled, why would I want to sign in (are u freaking kidding me?) ? Uber has four letters, does anyone have a four letter word that can replace UBER? _x000D_Why can't they just read my original email thats explains my reasons? | {
"text": "Wish there was a \"minus star\" for ratings. As I said before, I'm trying to cancel UBER, but I gotten 5 emails that keep asking \"please tell us why\" crap that leads you to their web site asking you to sign in with your password. How the @*$k could I sign in if my account was canceled, why would I want to sign in (are u freaking kidding me?) ? Uber has four letters, does anyone have a four letter word that can replace UBER? _x000D_Why can't they just read my original email thats explains my reasons?"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d3b017db-9b91-4386-8439-2425cfb48524 | null | Default | 2015-08-21T00:00:00 | {
"text_length": 506
} |
Danielle _x000D_Sep 20, 20:47 PDT_x000D_I want my personal info off this site. I believe my identity has been stolen by an Uber employee as well as fraud being committed. If this is true, this employee has used my name my SSN, my DOB and my DL# to apply for credit accounts._x000D_Thus far this person has has applied for 3 credit cards: Target, Finger Hut and Pay Pal. I found out this news today. A person of high authority at UBER needs to find out which Uber employee has stolen my identity and committed fraud. _x000D_I began my Uber Driver application on August 31st. The city I applied to to drive in is Albuquerque, NM. Thus far my application is incomplete. I did provide my DOB, SSN and DL#. Additional, I provided a picture of my driver's license. _x000D_Furthermore, the phone number that has been texting me daily is *******524._x000D_Please investigate this illegal matter promptly as well as respond back to me ASAP._x000D_Thank you for your attention._x000D_Danielle_x000D_Cesar (Uber)_x000D_Sep 24, 07:19 PDT_x000D_Good Morning Danielle,_x000D_Thank you for taking the time to write in, and we're sorry for the delay in reaching back out. I'm sorry to hear about the situation at hand here, as we take situations such as this very serious._x000D_I do see that you do have an active partner account for Albuquerque, which we're more than happy to delete if you'd like us to. Before we submit this please understand, we can only provide this information through the process outlined in our data request guidelines, as our Privacy Policy limits our ability to share account holder information._x000D_That said, we're able to work with you through the appropriate channels to help as needed. For the specific information you have requested, this page will provide the guidelines you're looking for._x000D_Also just to keep you informed, for information requested through law enforcement, please visit this page for our guidelines in seeking records from Uber._x000D_Please let us know if there's any additional questions, as we'll be more than happy to help._x000D_Cesar_x000D_help.uber.com_x000D_Danielle _x000D_Sep 25, 20:33 PDT_x000D_Cesar,_x000D_Delete my Active Partner Albuquerque Account IMMEDIATELY. I do not want other any other UBER Employeesor hackers to steal my identity. I am99.8% sure that an Uber Employee stole my identity from the jpg of my DL as well as SSN that I entered on the online application. From my my DL this personhas my previous address (which is only on DL), my DOB, my DL #_x000D_Additionally, as I stated before you should beinvestigating your employees who have access to my personalinformation. I did file a police reportfor identity theft on 9/21/16. I foundout about my identity theft on the 9/20/16._x000D_Please provide your phone number so that I can reach you by phone._x000D_Lastly, I do not understand how it is possible for me to have an active account when I have not provided my car insurance nor have I had by vehicle inspected._x000D_Thank you,_x000D_ Danielle _x000D_On Saturday, September 24, 2016 8:19 AM, Cesar (Uber Support) <*****@uber.com> wrote:_x000D_#yiv*******969 table td {border-collapse:collapse;}#yiv*******969 _x000D_| |_x000D_Silas (Uber)_x000D_Sep 25, 21:49 PDT_x000D_Hello Danielle,_x000D_Silas, with Uber Support, stepping in for Cesar._x000D_Thanks for reaching out. Happy to help out any way I can._x000D_Please be advised that for record purpose we only retain the last 4 digits of the social._x000D_Since you've filed a police report we're able to work with you through the appropriate channels to help as needed._x000D_For information requested through law enforcement, please visit this page for our guidelines in seeking records from Uber._x000D_For other data requests, this page will provide the guidelines you're looking for._x000D_If there is anything else we can assist with in the meantime, please let us know._x000D_Best regards,_x000D_Silas_x000D_help.uber.com_x000D_Danielle _x000D_Sep 28, 09:47 PDT_x000D_Good Morning Silas,_x000D_At the top of the last email that you sent me what did the following statement mean: "Your request (192809225) has been updated." Does this mean that all my account information has been deleted as I have twice requested? If it has not been, please provide confirmation that it has been. Or what is the specific task that has been updated? _x000D_I know as yesterday, that UBER still has my email address because I received the following email which is below:_x000D_Concerning the text that I have been getting daily from *******524 is this number an official UBER number and is the following address for vehicle inspection legitimate: 2300 Centre Ave. SE, Albuquerque, NM 87106?_x000D_Thank you for your immediate attention,Danielle_x000D_On Sunday, September 25, 2016 10:49 PM, Silas (Uber Support) <*****@uber.com> wrote:_x000D_#yiv*******641 table td {border-collapse:collapse;}#yiv*******641 _x000D_| |_x000D_Attachment(s)_x000D_blob.jpg_x000D_David (Uber)_x000D_Sep 29, 07:08 PDT_x000D_Hi Danielle,_x000D_Happy to help here._x000D_I do apologize for the trouble, but we're unable to have the riders' account deleted due to the fact that you have a drivers' account that is active._x000D_So what I'll do is send your drivers' account to the respective team and have it cancelled then do the same for the riders' account._x000D_So just sit tight while we look after this for you._x000D_Speak soon._x000D_David_x000D_help.uber.com_x000D_Olena (Uber)_x000D_Sep 29, 08:34 PDT_x000D_Hi Danielle,_x000D_Thanks for reaching out._x000D_Happy to help, but Im having a hard time locating your account with the information provided here. Can you please let me know the email address and phone number on your Uber partner profile? I should be able to bring it up once I have those details._x000D_Looking forward to hearing back from you so I can help you out with this. You might also be able to find what youre looking for at help.uber.com/partners, but if not, were here to help._x000D_Regards,_x000D_Olena_x000D_help.uber.com_x000D_Danielle_x000D_Sep 29, 10:46 PDT_x000D_Good Morning Olena,_x000D_As I have stated in several of my prior emails to UBER Support, I do not understand how my account is ACTIVE when I have not submitted my car insurance nor have I had my vehicle inspected. Please respond to this question. Additionally, in my last email I asked if the number that has been texting me is legitimate. The number that has been texting me daily is *******524. Please respond to this question as well. The third question that you need to respond to me on is this following address for vehicle inspection legitimate: 2300 Centre Ave. SE, Albuquerque, NM 87106?_x000D_My email on the account is the one that I have been corresponding to UBER Support with, ..........and my cell is ..........._x000D_Please directly respond to the questions that I have asked._x000D_Thank you, Danielle_x000D_On Thursday, September 29, 2016 9:34 AM, Olena (Uber Support) <*****@uber.com> wrote:_x000D_#yiv*******396 table td {border-collapse:collapse;}#yiv*******396 _x000D_| |Marrho (Uber)_x000D_Sep 29, 11:04 PDT_x000D_Hi Danielle,_x000D_Sorry to hear about what happened. Willing to assist further._x000D_We've reviewed the details and still unable to pull up any account with the information you provided. Please write in from the email address associated with your Uber partner account and we'll be willing to assist you directly._x000D_Let us know if you have any more questions._x000D_Marrho_x000D_help.uber.com_x000D_Danielle_x000D_Sep 29, 11:20 PDT_x000D_Look for it in the last email that I sent to UBER Support at 10:45 a.m. MST._x000D_ANISHA PRAMANIK (Uber)_x000D_Oct 6, 16:23 PDT_x000D_Hi Danielle,_x000D_Sorry for the inconvenience and extra steps here._x000D_I understand that you are asking how is your account active when you have not uploaded all your account. however, in order to find have a look in your account your email address and phone number on your Uber partner profile. I can see that you have sent a phone number and email ID, but I m sorry to inform that I cannot find any uber account associated with this details._x000D_Looking forward to hearing back from you so I can help you out with this._x000D_Best,_x000D_ANISHA PRAMANIK_x000D_help.uber.com_x000D_Supriya Das (Uber)_x000D_Oct 6, 16:29 PDT_x000D_Hi Danielle,_x000D_This is Supriya stepping in on behalf of Anisha, may be due to some tech issue the previous reply may not sent properly. Therefore, I am sending the response once again on behalf of my previous colleague._x000D_Sorry for the inconvenience and extra steps here._x000D_I understand that you are asking how is your account active when you have not uploaded all your account. however, in order to find have a look in your account your email address and phone number on your Uber partner profile. I can see that you have sent a phone number and email ID, but I m sorry to inform that I cannot find any uber account associated with this details._x000D_Looking forward to hearing back from you so I can help you out with this._x000D_Best,_x000D_Supriya Das_x000D_help.uber.com | {
"text": "Danielle _x000D_Sep 20, 20:47 PDT_x000D_I want my personal info off this site. I believe my identity has been stolen by an Uber employee as well as fraud being committed. If this is true, this employee has used my name my SSN, my DOB and my DL# to apply for credit accounts._x000D_Thus far this person has has applied for 3 credit cards: Target, Finger Hut and Pay Pal. I found out this news today. A person of high authority at UBER needs to find out which Uber employee has stolen my identity and committed fraud. _x000D_I began my Uber Driver application on August 31st. The city I applied to to drive in is Albuquerque, NM. Thus far my application is incomplete. I did provide my DOB, SSN and DL#. Additional, I provided a picture of my driver's license. _x000D_Furthermore, the phone number that has been texting me daily is *******524._x000D_Please investigate this illegal matter promptly as well as respond back to me ASAP._x000D_Thank you for your attention._x000D_Danielle_x000D_Cesar (Uber)_x000D_Sep 24, 07:19 PDT_x000D_Good Morning Danielle,_x000D_Thank you for taking the time to write in, and we're sorry for the delay in reaching back out. I'm sorry to hear about the situation at hand here, as we take situations such as this very serious._x000D_I do see that you do have an active partner account for Albuquerque, which we're more than happy to delete if you'd like us to. Before we submit this please understand, we can only provide this information through the process outlined in our data request guidelines, as our Privacy Policy limits our ability to share account holder information._x000D_That said, we're able to work with you through the appropriate channels to help as needed. For the specific information you have requested, this page will provide the guidelines you're looking for._x000D_Also just to keep you informed, for information requested through law enforcement, please visit this page for our guidelines in seeking records from Uber._x000D_Please let us know if there's any additional questions, as we'll be more than happy to help._x000D_Cesar_x000D_help.uber.com_x000D_Danielle _x000D_Sep 25, 20:33 PDT_x000D_Cesar,_x000D_Delete my Active Partner Albuquerque Account IMMEDIATELY. I do not want other any other UBER Employeesor hackers to steal my identity. I am99.8% sure that an Uber Employee stole my identity from the jpg of my DL as well as SSN that I entered on the online application. From my my DL this personhas my previous address (which is only on DL), my DOB, my DL #_x000D_Additionally, as I stated before you should beinvestigating your employees who have access to my personalinformation. I did file a police reportfor identity theft on 9/21/16. I foundout about my identity theft on the 9/20/16._x000D_Please provide your phone number so that I can reach you by phone._x000D_Lastly, I do not understand how it is possible for me to have an active account when I have not provided my car insurance nor have I had by vehicle inspected._x000D_Thank you,_x000D_ Danielle _x000D_On Saturday, September 24, 2016 8:19 AM, Cesar (Uber Support) <*****@uber.com> wrote:_x000D_#yiv*******969 table td {border-collapse:collapse;}#yiv*******969 _x000D_| |_x000D_Silas (Uber)_x000D_Sep 25, 21:49 PDT_x000D_Hello Danielle,_x000D_Silas, with Uber Support, stepping in for Cesar._x000D_Thanks for reaching out. Happy to help out any way I can._x000D_Please be advised that for record purpose we only retain the last 4 digits of the social._x000D_Since you've filed a police report we're able to work with you through the appropriate channels to help as needed._x000D_For information requested through law enforcement, please visit this page for our guidelines in seeking records from Uber._x000D_For other data requests, this page will provide the guidelines you're looking for._x000D_If there is anything else we can assist with in the meantime, please let us know._x000D_Best regards,_x000D_Silas_x000D_help.uber.com_x000D_Danielle _x000D_Sep 28, 09:47 PDT_x000D_Good Morning Silas,_x000D_At the top of the last email that you sent me what did the following statement mean: \"Your request (192809225) has been updated.\" Does this mean that all my account information has been deleted as I have twice requested? If it has not been, please provide confirmation that it has been. Or what is the specific task that has been updated? _x000D_I know as yesterday, that UBER still has my email address because I received the following email which is below:_x000D_Concerning the text that I have been getting daily from *******524 is this number an official UBER number and is the following address for vehicle inspection legitimate: 2300 Centre Ave. SE, Albuquerque, NM 87106?_x000D_Thank you for your immediate attention,Danielle_x000D_On Sunday, September 25, 2016 10:49 PM, Silas (Uber Support) <*****@uber.com> wrote:_x000D_#yiv*******641 table td {border-collapse:collapse;}#yiv*******641 _x000D_| |_x000D_Attachment(s)_x000D_blob.jpg_x000D_David (Uber)_x000D_Sep 29, 07:08 PDT_x000D_Hi Danielle,_x000D_Happy to help here._x000D_I do apologize for the trouble, but we're unable to have the riders' account deleted due to the fact that you have a drivers' account that is active._x000D_So what I'll do is send your drivers' account to the respective team and have it cancelled then do the same for the riders' account._x000D_So just sit tight while we look after this for you._x000D_Speak soon._x000D_David_x000D_help.uber.com_x000D_Olena (Uber)_x000D_Sep 29, 08:34 PDT_x000D_Hi Danielle,_x000D_Thanks for reaching out._x000D_Happy to help, but Im having a hard time locating your account with the information provided here. Can you please let me know the email address and phone number on your Uber partner profile? I should be able to bring it up once I have those details._x000D_Looking forward to hearing back from you so I can help you out with this. You might also be able to find what youre looking for at help.uber.com/partners, but if not, were here to help._x000D_Regards,_x000D_Olena_x000D_help.uber.com_x000D_Danielle_x000D_Sep 29, 10:46 PDT_x000D_Good Morning Olena,_x000D_As I have stated in several of my prior emails to UBER Support, I do not understand how my account is ACTIVE when I have not submitted my car insurance nor have I had my vehicle inspected. Please respond to this question. Additionally, in my last email I asked if the number that has been texting me is legitimate. The number that has been texting me daily is *******524. Please respond to this question as well. The third question that you need to respond to me on is this following address for vehicle inspection legitimate: 2300 Centre Ave. SE, Albuquerque, NM 87106?_x000D_My email on the account is the one that I have been corresponding to UBER Support with, ..........and my cell is ..........._x000D_Please directly respond to the questions that I have asked._x000D_Thank you, Danielle_x000D_On Thursday, September 29, 2016 9:34 AM, Olena (Uber Support) <*****@uber.com> wrote:_x000D_#yiv*******396 table td {border-collapse:collapse;}#yiv*******396 _x000D_| |Marrho (Uber)_x000D_Sep 29, 11:04 PDT_x000D_Hi Danielle,_x000D_Sorry to hear about what happened. Willing to assist further._x000D_We've reviewed the details and still unable to pull up any account with the information you provided. Please write in from the email address associated with your Uber partner account and we'll be willing to assist you directly._x000D_Let us know if you have any more questions._x000D_Marrho_x000D_help.uber.com_x000D_Danielle_x000D_Sep 29, 11:20 PDT_x000D_Look for it in the last email that I sent to UBER Support at 10:45 a.m. MST._x000D_ANISHA PRAMANIK (Uber)_x000D_Oct 6, 16:23 PDT_x000D_Hi Danielle,_x000D_Sorry for the inconvenience and extra steps here._x000D_I understand that you are asking how is your account active when you have not uploaded all your account. however, in order to find have a look in your account your email address and phone number on your Uber partner profile. I can see that you have sent a phone number and email ID, but I m sorry to inform that I cannot find any uber account associated with this details._x000D_Looking forward to hearing back from you so I can help you out with this._x000D_Best,_x000D_ANISHA PRAMANIK_x000D_help.uber.com_x000D_Supriya Das (Uber)_x000D_Oct 6, 16:29 PDT_x000D_Hi Danielle,_x000D_This is Supriya stepping in on behalf of Anisha, may be due to some tech issue the previous reply may not sent properly. Therefore, I am sending the response once again on behalf of my previous colleague._x000D_Sorry for the inconvenience and extra steps here._x000D_I understand that you are asking how is your account active when you have not uploaded all your account. however, in order to find have a look in your account your email address and phone number on your Uber partner profile. I can see that you have sent a phone number and email ID, but I m sorry to inform that I cannot find any uber account associated with this details._x000D_Looking forward to hearing back from you so I can help you out with this._x000D_Best,_x000D_Supriya Das_x000D_help.uber.com"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d3d1a624-89b5-46ef-addb-2295fe2fb712 | null | Default | 2016-12-14T00:00:00 | {
"text_length": 9181
} |
As a driver, the most frustrating element is that the app does not work well. More often than not, it does not recognize that I have arrived at the pick-up point and can begin the trip. So, rather than make the rider wait I will begin the trip. But this means that the navigation system won't initiate to give directions. And, just as frequently, the app doesn't recognize that you have arrived at the destination so you can end the trip. Uber's answer is to employ a small army of workers to make adjustments to the ride beginning/ending and the associated fare after the fact. When I first started with Uber (only two months ago), the app worked well (80% of the time). Now, the above noted glitches occur 90% of the time. Uber likes to send annoying reminder messages to the drivers. Time and energy would be better spent fixing the navigation app. Uber is losing drivers due to the hassles. | {
"text": "As a driver, the most frustrating element is that the app does not work well. More often than not, it does not recognize that I have arrived at the pick-up point and can begin the trip. So, rather than make the rider wait I will begin the trip. But this means that the navigation system won't initiate to give directions. And, just as frequently, the app doesn't recognize that you have arrived at the destination so you can end the trip. Uber's answer is to employ a small army of workers to make adjustments to the ride beginning/ending and the associated fare after the fact. When I first started with Uber (only two months ago), the app worked well (80% of the time). Now, the above noted glitches occur 90% of the time. Uber likes to send annoying reminder messages to the drivers. Time and energy would be better spent fixing the navigation app. Uber is losing drivers due to the hassles."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | d3e92261-8181-49f1-bd16-f9996ac16db2 | null | Default | 2015-09-13T00:00:00 | {
"text_length": 904
} |
Uber quoted me a fare of £14. Their driver turned up late, took a very long route, got lost and then charged me nearly £35. I complained and they reduced it to £26. They will not refund the money to the £14 they quoted me.This is theft.DO NOT USE UBER THEY ARE THIEVES AND DISHONEST. | {
"text": "Uber quoted me a fare of £14. Their driver turned up late, took a very long route, got lost and then charged me nearly £35. I complained and they reduced it to £26. They will not refund the money to the £14 they quoted me.This is theft.DO NOT USE UBER THEY ARE THIEVES AND DISHONEST."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d3f0ec17-9134-44f3-b9db-e29e9ed0bdb5 | null | Default | 2019-10-12T00:00:00 | {
"text_length": 283
} |
Last Monday 03-13 I called Uber for a ride from Pomona Ca. to Ontario Ca. Airport. I got a contact and it showed approx. $18 dollars. All of a sudden the page went blank. I called Uber again requesting Uber again and the charge came up as $38.00 and gave a name of the driver and he was less than 10 minutes away. So I am in the parking lot of the business with my luggage, when he drove in. I waved to let him know I was the one. I am sure he saw me he was within 50-75 ft. away. Without hesitation he did a hard 180 degrees and sped out of the parking lot and was gone, without a word. I was a bit aggravated, So I dialed up Uber again. To the same pickup and same delivery points. | {
"text": "Last Monday 03-13 I called Uber for a ride from Pomona Ca. to Ontario Ca. Airport. I got a contact and it showed approx. $18 dollars. All of a sudden the page went blank. I called Uber again requesting Uber again and the charge came up as $38.00 and gave a name of the driver and he was less than 10 minutes away. So I am in the parking lot of the business with my luggage, when he drove in. I waved to let him know I was the one. I am sure he saw me he was within 50-75 ft. away. Without hesitation he did a hard 180 degrees and sped out of the parking lot and was gone, without a word. I was a bit aggravated, So I dialed up Uber again. To the same pickup and same delivery points."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d3f7e33e-c840-4a68-af44-210872620636 | null | Default | 2017-03-20T00:00:00 | {
"text_length": 683
} |
Was trying to sign up as a driver. Started filling forms on website. At one point, when I gave up address, phone, email, a very next page broke and ask for a background check consent form. I have no objection to give this consent, but WHERE is this form? When I clicked "Take a photo of your consent" a message said something like "Uber sent a copy of the form to you..." Never did. | {
"text": "Was trying to sign up as a driver. Started filling forms on website. At one point, when I gave up address, phone, email, a very next page broke and ask for a background check consent form. I have no objection to give this consent, but WHERE is this form? When I clicked \"Take a photo of your consent\" a message said something like \"Uber sent a copy of the form to you...\" Never did."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d414a10a-0d5f-4a8e-bd21-cdf3617accf5 | null | Default | 2016-09-16T00:00:00 | {
"text_length": 382
} |
Uber is continually squeezing profit away from drivers by changing their policies. I've been driving for over a year and have a nearly perfect rating. I do a fantastic job for this company and I feel completely unappreciated. I am not alone. Every month that goes by, Uber finds ways to change their policies to be less friendly to drivers, who they call partners. They have made it clear to me more than once that I am expendable. Regardless of the service that I provide for them, they are aware that hundreds of other drivers signed up today, and if I don't like it I can leave. They're changing incentives that we have counted on and taking up to two-thirds profit in many rides. Uber needs to be held accountable and must show their appreciation and value of the drivers who are the backbone of their business. | {
"text": "Uber is continually squeezing profit away from drivers by changing their policies. I've been driving for over a year and have a nearly perfect rating. I do a fantastic job for this company and I feel completely unappreciated. I am not alone. Every month that goes by, Uber finds ways to change their policies to be less friendly to drivers, who they call partners. They have made it clear to me more than once that I am expendable. Regardless of the service that I provide for them, they are aware that hundreds of other drivers signed up today, and if I don't like it I can leave. They're changing incentives that we have counted on and taking up to two-thirds profit in many rides. Uber needs to be held accountable and must show their appreciation and value of the drivers who are the backbone of their business."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d435c18b-9c55-4ee2-9c57-9ea1b57365af | null | Default | 2018-09-05T00:00:00 | {
"text_length": 815
} |
On 11/12 I was trying get answer why my account was charged twice from ride on 11/11. However my question was never answer (within 4th separate messages) each time I have received the same respond (automatically respond) that was unclear and not on topic. On 11/11 my account was charged in amount of $14.13 and $1 for tip and on 11/12 my account was charged again in amount of $14.64. When I asked why my account was charged twice, customer service explanation for addition "waiting fees" charge which is 2 mins. Which is unclear why I was charged twice in amount of $14. My experience with Uber customer service was frustrated and unsatisfied. | {
"text": "On 11/12 I was trying get answer why my account was charged twice from ride on 11/11. However my question was never answer (within 4th separate messages) each time I have received the same respond (automatically respond) that was unclear and not on topic. On 11/11 my account was charged in amount of $14.13 and $1 for tip and on 11/12 my account was charged again in amount of $14.64. When I asked why my account was charged twice, customer service explanation for addition \"waiting fees\" charge which is 2 mins. Which is unclear why I was charged twice in amount of $14. My experience with Uber customer service was frustrated and unsatisfied."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d438dd08-b5d9-4915-8970-a0257ad1b2b3 | null | Default | 2017-11-13T00:00:00 | {
"text_length": 645
} |
Originally a wonderful, less expensive and convenient alternative to cabs but it has become more awkward and expensive as popularity has grown. | {
"text": "Originally a wonderful, less expensive and convenient alternative to cabs but it has become more awkward and expensive as popularity has grown."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | d43cc8a3-4af4-4b96-8587-5d0c04f99a40 | null | Default | 2017-09-18T00:00:00 | {
"text_length": 143
} |
I requested a ride from Fort Worth, South Henderson Street to Irving Texas. The upfront fare they showed is 40.50 for economy ride and they said I have an offer of 25% max of 10$ per ride discount so it will be 30.50, then this driver Aashish in Toyota Corolla ** came and literally said “Oh I was going home" and I got a ride which is exactly close to my home that's convenient for him he said and then he took his own favorite route as per his wish and then at the end they charged me 8.96 dollars extra apart from 30.50 saying the toll charges, which means the total fare is 49-50$?? In a non busy period, that is never a fare till now. It's maximum 35-36 and or 38-39 in a busy time. | {
"text": "I requested a ride from Fort Worth, South Henderson Street to Irving Texas. The upfront fare they showed is 40.50 for economy ride and they said I have an offer of 25% max of 10$ per ride discount so it will be 30.50, then this driver Aashish in Toyota Corolla ** came and literally said “Oh I was going home\" and I got a ride which is exactly close to my home that's convenient for him he said and then he took his own favorite route as per his wish and then at the end they charged me 8.96 dollars extra apart from 30.50 saying the toll charges, which means the total fare is 49-50$?? In a non busy period, that is never a fare till now. It's maximum 35-36 and or 38-39 in a busy time. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d4562db8-842d-4aa5-b1f9-d9e1f4892da6 | null | Default | 2019-07-11T00:00:00 | {
"text_length": 690
} |
Uber arrived to pick me up within 10 - 15 minutes of being called. Clean, comfortable vehicles and good music. Courteous drivers and safe driving habits. During rush hour in an area I was very familiar with, a driver was willing to divert from his GPS directions and go the way I told him would avoid the traffic. But one driver was a little less accommodating and dropped me off with luggage to carry, across the street from my destination. | {
"text": "Uber arrived to pick me up within 10 - 15 minutes of being called. Clean, comfortable vehicles and good music. Courteous drivers and safe driving habits. During rush hour in an area I was very familiar with, a driver was willing to divert from his GPS directions and go the way I told him would avoid the traffic. But one driver was a little less accommodating and dropped me off with luggage to carry, across the street from my destination."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | d4631ef4-6607-4bcf-9f1d-61f5f79dec4e | null | Default | 2017-09-26T00:00:00 | {
"text_length": 441
} |
I saw on the APP, the economy car from NYC to Jersey City would be $46. I arrived and I was sent an email that said I was charged $72. I have been trying all day to get a refund and they will not take care of this. They just keep replying all sorts of random reasons why they cannot refund me, all using different cuts and pastes (Let me clarify, different people are answering the inexplicable reasons, with NO fair explanation.) | {
"text": "I saw on the APP, the economy car from NYC to Jersey City would be $46. I arrived and I was sent an email that said I was charged $72. I have been trying all day to get a refund and they will not take care of this. They just keep replying all sorts of random reasons why they cannot refund me, all using different cuts and pastes (Let me clarify, different people are answering the inexplicable reasons, with NO fair explanation.)"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d46d3e8b-b721-4e79-9589-8ad49a2b0052 | null | Default | 2018-07-13T00:00:00 | {
"text_length": 430
} |
Can uber driver park in front of britomart station or not .... driver name was Sid and Car number 63 Can I get immediately update on his $#*! response .... otherwise I will find other way | {
"text": "Can uber driver park in front of britomart station or not .... driver name was Sid and Car number 63 Can I get immediately update on his $#*! response .... otherwise I will find other way"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d4bae45d-6fdf-48ec-92cc-1dff46c5dcdb | null | Default | 2016-01-23T00:00:00 | {
"text_length": 188
} |
I ordered on 12 March-19 at around 12:40 PM then order confirm and then after 15 mins I received delivery boy contact number so I called him but his number not reachable and after 5 mins it's showing on the way, then again I called him but still not contacted then I called customer care. One executive received my call (VIKAS). He told me, "Sir please wait for some time. Order is on the way and I also tried to contact with delivery person, but it's not contactable so please wait for some time." | {
"text": "I ordered on 12 March-19 at around 12:40 PM then order confirm and then after 15 mins I received delivery boy contact number so I called him but his number not reachable and after 5 mins it's showing on the way, then again I called him but still not contacted then I called customer care. One executive received my call (VIKAS). He told me, \"Sir please wait for some time. Order is on the way and I also tried to contact with delivery person, but it's not contactable so please wait for some time.\" "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d4c34c58-2af5-41b7-a178-caf8c5434e14 | null | Default | 2019-03-14T00:00:00 | {
"text_length": 499
} |
I used UBER to take me from MIA to my home in Miami Beach, the car took 35 mins to arrive to the terminal._x000D_The driver that showed up was probably around 21, dressed in shorts, sandals and reeked of marijuana (did not smell it until a few minutes into ride - he had sprayed something in the car just before we got in), he got lost even though he was using a mapping APP and I was directing him._x000D_The car he was driving was a Chrysler 300, it had huge ghetto rims, I was seriously mortified being dropped off at my house. The car also had a huge speaker in the trunk, thank God I only had a small case otherwise it would not have fit and I would have needed to call a regular cab._x000D_I will not use them again, I did not feel safe and it was just a few bucks cheaper than a regular cab or car service. | {
"text": "I used UBER to take me from MIA to my home in Miami Beach, the car took 35 mins to arrive to the terminal._x000D_The driver that showed up was probably around 21, dressed in shorts, sandals and reeked of marijuana (did not smell it until a few minutes into ride - he had sprayed something in the car just before we got in), he got lost even though he was using a mapping APP and I was directing him._x000D_The car he was driving was a Chrysler 300, it had huge ghetto rims, I was seriously mortified being dropped off at my house. The car also had a huge speaker in the trunk, thank God I only had a small case otherwise it would not have fit and I would have needed to call a regular cab._x000D_I will not use them again, I did not feel safe and it was just a few bucks cheaper than a regular cab or car service."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d52dcfd5-8180-4d2b-ba5e-5a5241b71568 | null | Default | 2015-11-12T00:00:00 | {
"text_length": 813
} |
Why the driver have to give to Uber personal information of private bank account ,l my sure they don't give company bank account information | {
"text": "Why the driver have to give to Uber personal information of private bank account ,l my sure they don't give company bank account information"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d544c502-5da2-4432-ae1b-ce84e496a9e2 | null | Default | 2017-04-18T00:00:00 | {
"text_length": 140
} |
I contacted Uber for a ride, August 2, 2017, at about 9:00 PM. The first was a no show. The driver notified me that he could not pick me up. But, I was charged a $5.00 fee! Could not contact Uber to protest this charge. I will never use Uber again. | {
"text": "I contacted Uber for a ride, August 2, 2017, at about 9:00 PM. The first was a no show. The driver notified me that he could not pick me up. But, I was charged a $5.00 fee! Could not contact Uber to protest this charge. I will never use Uber again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d54ca3e0-a814-4299-9939-5261e68cb44f | null | Default | 2017-08-03T00:00:00 | {
"text_length": 248
} |
I was ripped off many times, overcharged by uber and when want to ask or complain, they of course have a bridge to nowhere type of system where it is impossible to actually state your complain, it is categorized where you can not find the right button. It also seems there is no real response | {
"text": "I was ripped off many times, overcharged by uber and when want to ask or complain, they of course have a bridge to nowhere type of system where it is impossible to actually state your complain, it is categorized where you can not find the right button. It also seems there is no real response"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d554ebcd-f1ad-4176-9f23-d191757ea575 | null | Default | 2016-04-26T00:00:00 | {
"text_length": 292
} |
Today I request two rides one to work and the other home. Both fares were a lower price and once I confirmed the ride, my charge was almost double. This is like bait and switch. Not fair to the consumer. I made a complaint and the person that handled it looked at the wrong date, she said I was compensated, I was not. So I came here. If they are doing this to me they are doing it to a lot of other people. Thank you. | {
"text": "Today I request two rides one to work and the other home. Both fares were a lower price and once I confirmed the ride, my charge was almost double. This is like bait and switch. Not fair to the consumer. I made a complaint and the person that handled it looked at the wrong date, she said I was compensated, I was not. So I came here. If they are doing this to me they are doing it to a lot of other people. Thank you."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d5cd592a-2963-4afc-a147-94512a050f92 | null | Default | 2018-01-24T00:00:00 | {
"text_length": 418
} |
This may be the biggest scam of the century. First off you could make more selling skis in Hawaii. You start the day by putting $30 in gas so you figure no problem I will make it back and guess what you will but thats it. Have had many days working 10-12 hours just to make $100 after their fee and the gas you walk away with $50 here is the kicker you get to run your car into the ground. Uber is a wake up call if you have ended up here your life is not going as planned. You need to change course I find myself scared to go eat off the dollar menu cause it will take me several fares to make it back. What is very sad is many people come to Uber needing money and bank on this opportunity being what it claims but it is not it is pure lying,greedy,bull$#*!. | {
"text": "This may be the biggest scam of the century. First off you could make more selling skis in Hawaii. You start the day by putting $30 in gas so you figure no problem I will make it back and guess what you will but thats it. Have had many days working 10-12 hours just to make $100 after their fee and the gas you walk away with $50 here is the kicker you get to run your car into the ground. Uber is a wake up call if you have ended up here your life is not going as planned. You need to change course I find myself scared to go eat off the dollar menu cause it will take me several fares to make it back. What is very sad is many people come to Uber needing money and bank on this opportunity being what it claims but it is not it is pure lying,greedy,bull$#*!."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d5d993ee-ba2e-43d4-beb7-02201dbd7aff | null | Default | 2015-08-08T00:00:00 | {
"text_length": 760
} |
I ordered for an Uber pool today which is the 12/08/2016. Not only did Uber give a wrong pick up location to the driver but also charged my card twice for the correct rate and incorrect rate. After waiting 10 min in the cold for the driver, I had to direct him to the right pick up location. When he picked me up, he advised he had to first pick up to people at the Marriott which was ok with me because I had ordered for Uber pool anyway. We pick up the couple and I was dropped first. | {
"text": "I ordered for an Uber pool today which is the 12/08/2016. Not only did Uber give a wrong pick up location to the driver but also charged my card twice for the correct rate and incorrect rate. After waiting 10 min in the cold for the driver, I had to direct him to the right pick up location. When he picked me up, he advised he had to first pick up to people at the Marriott which was ok with me because I had ordered for Uber pool anyway. We pick up the couple and I was dropped first. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d5e7baa3-d533-4cfb-a6c3-d9dbc6effb94 | null | Default | 2016-12-09T00:00:00 | {
"text_length": 487
} |
THE DRIVERS ARE WELL TRAINED,WELL DISCIPLINED AND HOSPITABLE.THE CARS ARE WELL DECORATED AND MAINTAINED.SAVES TIME TOO. | {
"text": "THE DRIVERS ARE WELL TRAINED,WELL DISCIPLINED AND HOSPITABLE.THE CARS ARE WELL DECORATED AND MAINTAINED.SAVES TIME TOO."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | d5fec589-cbb9-4f2a-8f7d-ebbb805c12e9 | null | Default | 2019-09-11T00:00:00 | {
"text_length": 119
} |
I have a PSA...Uber doesn't care. This is not shade or shame. My Uber account was hacked earlier this week by someone in Australia...yes "the down under". I like to travel but have never been to Australia. I tried contacting Uber via email through their website...they don't have a phone number to contact??? I sent 6 emails reporting the activity and asking for someone to contact me. I included screen shots of the receipts of the fraudulent trips that were taken under my account and to deactivate my account. | {
"text": "I have a PSA...Uber doesn't care. This is not shade or shame. My Uber account was hacked earlier this week by someone in Australia...yes \"the down under\". I like to travel but have never been to Australia. I tried contacting Uber via email through their website...they don't have a phone number to contact??? I sent 6 emails reporting the activity and asking for someone to contact me. I included screen shots of the receipts of the fraudulent trips that were taken under my account and to deactivate my account. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d60fdfc2-8f92-4e66-9527-0b5b3ff90be2 | null | Default | 2016-10-28T00:00:00 | {
"text_length": 513
} |
I'm A Uber Driver & In Not Happy With Uber Right Now... They Keep Playing With My MONEY HONEY... Instant Pay Is A JOKE... I Have The Same Bank Info Since I Started With Uber.. Now All Of A Sudden The SYSTEM FLAGING MY CARD... And EveryTime I Talk To A Representative They SAY THE SAME SH**...They Just Reading A Da** Computer Skit... And U Cant Talk To AnyBody @ Corporate They Have A Da** Recording.... You GUY'S OR FULL OF MALARKEY.... Drop The Mic.... | {
"text": "I'm A Uber Driver & In Not Happy With Uber Right Now... They Keep Playing With My MONEY HONEY... Instant Pay Is A JOKE... I Have The Same Bank Info Since I Started With Uber.. Now All Of A Sudden The SYSTEM FLAGING MY CARD... And EveryTime I Talk To A Representative They SAY THE SAME SH**...They Just Reading A Da** Computer Skit... And U Cant Talk To AnyBody @ Corporate They Have A Da** Recording.... You GUY'S OR FULL OF MALARKEY.... Drop The Mic...."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d613b7a5-726b-40a0-ab77-91b87681eb7d | null | Default | 2019-04-26T00:00:00 | {
"text_length": 454
} |
This idiot not only came to pick us up but kept forgiving by, cancelled the pick up on his end where we were not only charged cancellation fee but also the $45 for the trip. Can't get anyone live on the phone!!! By the way... it was our honeymoon!!! | {
"text": "This idiot not only came to pick us up but kept forgiving by, cancelled the pick up on his end where we were not only charged cancellation fee but also the $45 for the trip. Can't get anyone live on the phone!!! By the way... it was our honeymoon!!!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d614fee2-3aa3-4648-8aaf-24751bf9284e | null | Default | 2018-06-04T00:00:00 | {
"text_length": 249
} |
I purchased a 100.00 dollar Uber gift card from CVS. After downloading uber app adding gift card on my android phone, I get an error message payment error. I've been trying to contact Uber for over 2 days and getting nothing but automated response from their so called customer service "help". After a useless message they have the nerve to send email "issue resolved". I'm out of 100.00 dollars. I even went to Facebook attempting to get a resolution same automated response!!! I HOPE THESE FRAUDS GO OUT OF BUSINESS FOR STEALING 100.00 DOLLARS FROM ME!!! No company is too big to fall!! I regret ever considering using Uber. Lesson learned. | {
"text": "I purchased a 100.00 dollar Uber gift card from CVS. After downloading uber app adding gift card on my android phone, I get an error message payment error. I've been trying to contact Uber for over 2 days and getting nothing but automated response from their so called customer service \"help\". After a useless message they have the nerve to send email \"issue resolved\". I'm out of 100.00 dollars. I even went to Facebook attempting to get a resolution same automated response!!! I HOPE THESE FRAUDS GO OUT OF BUSINESS FOR STEALING 100.00 DOLLARS FROM ME!!! No company is too big to fall!! I regret ever considering using Uber. Lesson learned."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d622ab63-a3f1-4bd4-8722-82c94e80993b | null | Default | 2017-10-25T00:00:00 | {
"text_length": 642
} |
I had been using UBER since 2014, and had been happy with the services until the beginning of 2018. In the beginning of 2018, I would try to request a ride through the UBER app, but for some reason, the request would get denied and there was no explanation at all on the app. After months of trying this, I reached out to UBER a few times through my account and through their Facebook page. When they responded via their Facebook page, they stated that they will send an email to me to my email address. When they sent their email to me, it stated that my UBER account was suspended, but did not state the reason behind it nor did they state the time frame of the suspension. I was never made aware of the suspension until this email was sent to me. | {
"text": "I had been using UBER since 2014, and had been happy with the services until the beginning of 2018. In the beginning of 2018, I would try to request a ride through the UBER app, but for some reason, the request would get denied and there was no explanation at all on the app. After months of trying this, I reached out to UBER a few times through my account and through their Facebook page. When they responded via their Facebook page, they stated that they will send an email to me to my email address. When they sent their email to me, it stated that my UBER account was suspended, but did not state the reason behind it nor did they state the time frame of the suspension. I was never made aware of the suspension until this email was sent to me. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d627e6d1-39b7-4e88-bb19-89486be01354 | null | Default | 2018-10-30T00:00:00 | {
"text_length": 750
} |
On January 6 I rode my first ride with Uber. I got my first uber ride and it said it was 4 minutes away. We went down to meet him and I followed him on the map. He finally came to the place where we got it and he kept circling the place for five minutes so I called Bewkete and asked him if he needed directions and he told me, "No. I'll be there later." So I waited and saw that he left then started going in the opposite direction we were going and went out 5 miles away. So I called him again and he didn't answer. So he texted me back saying, "I'll talk to you later." | {
"text": "On January 6 I rode my first ride with Uber. I got my first uber ride and it said it was 4 minutes away. We went down to meet him and I followed him on the map. He finally came to the place where we got it and he kept circling the place for five minutes so I called Bewkete and asked him if he needed directions and he told me, \"No. I'll be there later.\" So I waited and saw that he left then started going in the opposite direction we were going and went out 5 miles away. So I called him again and he didn't answer. So he texted me back saying, \"I'll talk to you later.\""
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d62b866f-e9e7-4e0b-90a9-53106cc86bd3 | null | Default | 2017-01-13T00:00:00 | {
"text_length": 572
} |
As a former UberEats driver this company has HORRIBLE customer service and most of the representatives cannot comprehend English. They take you around and around asking you the same questions over and over again and they have no respect for the drivers, though they love issuing apologies without solving your issues. They have constant issues with their app and as an UberEats driver your trips REGULARLY go missing and you have to fight tooth and nail for your missing money, IF they even solve it. It sucks when your trips go missing because you then lack proof of the delivery unless you screenshot your trip (which is ridiculous to have to remember to do for every trip) which makes speaking with their unprofessional representatives even more difficult. | {
"text": "As a former UberEats driver this company has HORRIBLE customer service and most of the representatives cannot comprehend English. They take you around and around asking you the same questions over and over again and they have no respect for the drivers, though they love issuing apologies without solving your issues. They have constant issues with their app and as an UberEats driver your trips REGULARLY go missing and you have to fight tooth and nail for your missing money, IF they even solve it. It sucks when your trips go missing because you then lack proof of the delivery unless you screenshot your trip (which is ridiculous to have to remember to do for every trip) which makes speaking with their unprofessional representatives even more difficult. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d69f5b7a-e222-450d-a22d-b6f4fe1f8809 | null | Default | 2018-09-03T00:00:00 | {
"text_length": 760
} |
I took uberPOOL and the rate came to 13.40 and used promo code for $5 discount. While alighting my driver said to pay 8.40. I paid cash and alighted. Again on 16.03.2017 I took and it showed 10.90 I confirmed pick up. While alighting driver asked 15.90. I said "why" he said I had $5 balance to pay to Uber. I didn't want to block the road and cause traffic jam so I settled. Strange! Do you even have credit facility for Uber trips. I didn't give my card details only cash payment. Then how they let me alight for less fare and charge it later. Discrepancy in fares and that too after 5 days charging. I wanted to refund the extra $5/ charged to me but Uber complaint firm asks for my card details when I am dealing in cash only. I would like Uber co to clarify why I was charged extra. Now my trip list also doesn't show those previous discrepancy. | {
"text": "I took uberPOOL and the rate came to 13.40 and used promo code for $5 discount. While alighting my driver said to pay 8.40. I paid cash and alighted. Again on 16.03.2017 I took and it showed 10.90 I confirmed pick up. While alighting driver asked 15.90. I said \"why\" he said I had $5 balance to pay to Uber. I didn't want to block the road and cause traffic jam so I settled. Strange! Do you even have credit facility for Uber trips. I didn't give my card details only cash payment. Then how they let me alight for less fare and charge it later. Discrepancy in fares and that too after 5 days charging. I wanted to refund the extra $5/ charged to me but Uber complaint firm asks for my card details when I am dealing in cash only. I would like Uber co to clarify why I was charged extra. Now my trip list also doesn't show those previous discrepancy."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d6a8bbdf-f44b-43c7-8e50-3d7784364726 | null | Default | 2017-03-17T00:00:00 | {
"text_length": 850
} |
Some of the rides were great, some were awful. One car had no A/C, another car had a seat full of crumbs that I had to sit in, another car had all the seats slashed, another was not the car I asked for, but a very high Chevy Truck I could not get into. I had to go inside the doctor's office, where I had just left, to get a stool so I could climb into the truck. The Uber driver refused to cancel as he would be penalized, and I refused to cancel for the same reason. To end the stalemate, I was lucky the doctor's office had a stool. Uber is great for when you need a ride and are unable to drive for medical or other reasons. However, Uber does not seem to have any consensus control over the cars people are driving. Out of all the rides I needed, 50% were great and 50% were awful. I am thankful I am able to drive again. | {
"text": "Some of the rides were great, some were awful. One car had no A/C, another car had a seat full of crumbs that I had to sit in, another car had all the seats slashed, another was not the car I asked for, but a very high Chevy Truck I could not get into. I had to go inside the doctor's office, where I had just left, to get a stool so I could climb into the truck. The Uber driver refused to cancel as he would be penalized, and I refused to cancel for the same reason. To end the stalemate, I was lucky the doctor's office had a stool. Uber is great for when you need a ride and are unable to drive for medical or other reasons. However, Uber does not seem to have any consensus control over the cars people are driving. Out of all the rides I needed, 50% were great and 50% were awful. I am thankful I am able to drive again."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | d6b58f48-1f1e-44e2-9506-899bd7d78632 | null | Default | 2019-03-15T00:00:00 | {
"text_length": 826
} |
When I scheduled Uber to pick me up at 6AM and take me to the airport, the instructions I received stated that the driver would arrive between 6 and 6:10, and I would be charged every minute I was late. The driver arrived at 6am, I walk out at 6:05 only to find that the driver left!!! Luckily, I had a car and there was enough time to drive to the airport and park my car. Otherwise, I would've have missed my flight! | {
"text": "When I scheduled Uber to pick me up at 6AM and take me to the airport, the instructions I received stated that the driver would arrive between 6 and 6:10, and I would be charged every minute I was late. The driver arrived at 6am, I walk out at 6:05 only to find that the driver left!!! Luckily, I had a car and there was enough time to drive to the airport and park my car. Otherwise, I would've have missed my flight!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d70ec2d2-5926-437c-868e-7eba23ae968e | null | Default | 2018-12-15T00:00:00 | {
"text_length": 418
} |
Constant problems in Manhattan. I get msg - that 'driver arriving now' and then nothing. And they then have the audacity to charge a cancellation fee. I am deleting this app from my phone. There has got to be a better service than Uber | {
"text": "Constant problems in Manhattan. I get msg - that 'driver arriving now' and then nothing. And they then have the audacity to charge a cancellation fee. I am deleting this app from my phone. There has got to be a better service than Uber"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d71a4a9a-4d2d-4e08-8385-55ed7c3f69c5 | null | Default | 2017-07-19T00:00:00 | {
"text_length": 240
} |
I recently had THREE Uber rides charged to my credit card, charges which my bank originally refused. When I complained to Uber via e-mail, I got a series of potted replies, with them eventually asserting that "they believed the charges were legitimate." Only after having the charges reversed with my bank and contacting Uber a fifteenth time did I get the explanation that my credit card details must have been acquired OUTSIDE Uber and then linked to an Uber account. This is NOT a very convincing explanation. | {
"text": "I recently had THREE Uber rides charged to my credit card, charges which my bank originally refused. When I complained to Uber via e-mail, I got a series of potted replies, with them eventually asserting that \"they believed the charges were legitimate.\" Only after having the charges reversed with my bank and contacting Uber a fifteenth time did I get the explanation that my credit card details must have been acquired OUTSIDE Uber and then linked to an Uber account. This is NOT a very convincing explanation. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d73ef021-a71b-4f05-ba30-d59c17e5070b | null | Default | 2017-04-06T00:00:00 | {
"text_length": 513
} |
I arrived at the San Antonio airport and checked for an Uber. It stated $12.21, however, my luggage has not come out yet so I waited to confirm. When I received my luggage I checked again and the price jumped to $21.12. The caption stated price increase due to demand. To me that's price gouging. I will never use Uber again. | {
"text": "I arrived at the San Antonio airport and checked for an Uber. It stated $12.21, however, my luggage has not come out yet so I waited to confirm. When I received my luggage I checked again and the price jumped to $21.12. The caption stated price increase due to demand. To me that's price gouging. I will never use Uber again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d74992cb-4058-49a6-bc3b-2216ad9f278c | null | Default | 2017-11-27T00:00:00 | {
"text_length": 325
} |
I called an Uber ride. I called in plenty of time to make my bus which was not scheduled to leave until 9:40 AM! Since the ride was initially accepted at 8:50 or so, I had plenty of time to make it to 1727 Bedford Ave in Brooklyn, NY. But, Jorge CANCELLED the trip unbeknownst to me! After he called me on my phone to tell me he was in front of FedEx, which by the way, shares a building with the hotel from which I called him! I was staying in the NU Hotel on Smith St around the corner, less than 100 feet from where I was in the lobby at 85 Smith St. | {
"text": "I called an Uber ride. I called in plenty of time to make my bus which was not scheduled to leave until 9:40 AM! Since the ride was initially accepted at 8:50 or so, I had plenty of time to make it to 1727 Bedford Ave in Brooklyn, NY. But, Jorge CANCELLED the trip unbeknownst to me! After he called me on my phone to tell me he was in front of FedEx, which by the way, shares a building with the hotel from which I called him! I was staying in the NU Hotel on Smith St around the corner, less than 100 feet from where I was in the lobby at 85 Smith St. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d76d5ff6-e4e7-4ad8-b69d-0acefc18e462 | null | Default | 2018-01-13T00:00:00 | {
"text_length": 554
} |
This morning, I had three charges from the UK (Uber Eats). I receive notifications about purchases per charge, as I was also involved in the Equifax breach. I'm assuming that my Uber account was hacked, as three orders were placed, and my credit card information is saved. I even got a call from a +44 country code, which is the UK, asking where I was and how to deliver my food. To top it off, my card was expired, yet Uber still authorized the charges.I canceled my card with Capital One and wrote two separate emails to Uber. I have YET to receive a response, which is pretty terrible - especially considering the breach that they neglected to tell everyone about not long ago. I like Uber, but will seriously be considering whether I want to trust Uber with my information. | {
"text": "This morning, I had three charges from the UK (Uber Eats). I receive notifications about purchases per charge, as I was also involved in the Equifax breach. I'm assuming that my Uber account was hacked, as three orders were placed, and my credit card information is saved. I even got a call from a +44 country code, which is the UK, asking where I was and how to deliver my food. To top it off, my card was expired, yet Uber still authorized the charges.I canceled my card with Capital One and wrote two separate emails to Uber. I have YET to receive a response, which is pretty terrible - especially considering the breach that they neglected to tell everyone about not long ago. I like Uber, but will seriously be considering whether I want to trust Uber with my information."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d76e51c9-9e8f-4395-9666-8177875df351 | null | Default | 2017-12-06T00:00:00 | {
"text_length": 777
} |
I am receiving notifications of $20 off first ride for Uber rides. This is unfair to NYC taxi competition. I received this in relation to rides to the Jacob Javits Center this weekend. | {
"text": "I am receiving notifications of $20 off first ride for Uber rides. This is unfair to NYC taxi competition. I received this in relation to rides to the Jacob Javits Center this weekend."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d79e34df-595f-437c-94d2-6f7e81abeba1 | null | Default | 2016-01-29T00:00:00 | {
"text_length": 184
} |
Worst customer service I have ever dealt with. I was charged an extra $100 for a "cleaning fee" 3 days after my trip with no notice. ONE HUNDRED DOLLARS. Are you serious uber?? Then the "customer service rep" sent me the picture our driver sent to them claiming his car was dirty and needed to pay to clean, was just his car mat with some dirt on. So I had to pay $100 extra dollars on top of the over priced fare for dirt he could have wiped off. When you drive groups of people all day and all night, your car will not be perfect. $#*! UBER I will never use them again. | {
"text": "Worst customer service I have ever dealt with. I was charged an extra $100 for a \"cleaning fee\" 3 days after my trip with no notice. ONE HUNDRED DOLLARS. Are you serious uber?? Then the \"customer service rep\" sent me the picture our driver sent to them claiming his car was dirty and needed to pay to clean, was just his car mat with some dirt on. So I had to pay $100 extra dollars on top of the over priced fare for dirt he could have wiped off. When you drive groups of people all day and all night, your car will not be perfect. $#*! UBER I will never use them again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d7a46c56-7fbb-4a6b-aa8f-32cf957c0c8c | null | Default | 2015-09-17T00:00:00 | {
"text_length": 571
} |
do not use Uber for long distance, they are totally over rated, I believe the drivers understand time is a portion of the rate, not going to say they slowed down, but it sure look like. You could take a ride in a Limo from the airport, I dare say it will cost $180.00 I cancelled my account and the customer service people does not know the difference between a complaint and a request. Cab folks in Chicago you probably have nothing to worry about, this may be just a flash. Service will win out. | {
"text": "do not use Uber for long distance, they are totally over rated, I believe the drivers understand time is a portion of the rate, not going to say they slowed down, but it sure look like. You could take a ride in a Limo from the airport, I dare say it will cost $180.00 I cancelled my account and the customer service people does not know the difference between a complaint and a request. Cab folks in Chicago you probably have nothing to worry about, this may be just a flash. Service will win out."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d7b22ee0-ed59-4b89-abe0-4d63d164b7af | null | Default | 2015-11-21T00:00:00 | {
"text_length": 497
} |
Uber car service is selective on certain customers in offering flat fare packages deals. If you're a customer that normally spends 15 or more you will never be offered it. I however was accidentally offered it with another 25% off all rides package and when I tried to accept that one it would not let me. I contact customer service they told me to prove it was offered which was really horrible to even go through and I screen shot it and sent it to them. They apologize and said they was sold out and I would receive it on the next month. Not. Again my friend that barely catch Uber was offered it again and I'm with this 25% mess. Uber get lost. They also give one price then when the driver gets lost hike your price. You have to screen shot it before the ride start. | {
"text": "Uber car service is selective on certain customers in offering flat fare packages deals. If you're a customer that normally spends 15 or more you will never be offered it. I however was accidentally offered it with another 25% off all rides package and when I tried to accept that one it would not let me. I contact customer service they told me to prove it was offered which was really horrible to even go through and I screen shot it and sent it to them. They apologize and said they was sold out and I would receive it on the next month. Not. Again my friend that barely catch Uber was offered it again and I'm with this 25% mess. Uber get lost. They also give one price then when the driver gets lost hike your price. You have to screen shot it before the ride start."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d7f76649-0f16-46da-a0ee-6c4f8c0efb7a | null | Default | 2017-07-30T00:00:00 | {
"text_length": 771
} |
I had a very demanding Russian passenger this morning. Note I have Russian blood in me so I am not hating on anybody. He was rude and demanding with me. I almost ended the ride with him. I had another passenger that lead me down the wrong route and he wasted about 10 mins of my time. I will not be giving 5 stars to these type of passengers in the future and may not drive for the company if I am treated this way in the future. I have passengers that want to talk about my past and what I did before I was an Uber driver. It's none of their ** business but I still tell them. I feel like I am a prostitute and they are my pimps. | {
"text": "I had a very demanding Russian passenger this morning. Note I have Russian blood in me so I am not hating on anybody. He was rude and demanding with me. I almost ended the ride with him. I had another passenger that lead me down the wrong route and he wasted about 10 mins of my time. I will not be giving 5 stars to these type of passengers in the future and may not drive for the company if I am treated this way in the future. I have passengers that want to talk about my past and what I did before I was an Uber driver. It's none of their ** business but I still tell them. I feel like I am a prostitute and they are my pimps."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d80b344d-886a-4e7d-874e-7e2e254401c2 | null | Default | 2015-12-11T00:00:00 | {
"text_length": 630
} |
I requested a car to pick me up which is always a $20.00 fare. This morning was no different. It displayed $11.00 for a carpool or $20.00 for a single fare. I accepted. However when I was dropped off, I was charged $34.00!!! OUTRAGEOUS!!! I never would have agreed to this price!!! This is a price scam!!! | {
"text": "I requested a car to pick me up which is always a $20.00 fare. This morning was no different. It displayed $11.00 for a carpool or $20.00 for a single fare. I accepted. However when I was dropped off, I was charged $34.00!!! OUTRAGEOUS!!! I never would have agreed to this price!!! This is a price scam!!!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d817493e-81b4-490b-b0dc-0d6edd0a5e98 | null | Default | 2018-05-03T00:00:00 | {
"text_length": 305
} |
The other day I took Uber to my physical therapy appointment. I go using Uber every two weeks. I have been using Uber for this for about a year. I go to my appointment and return straight home. This time I was overcharged by more than $12 dollars. Uber claims I changed my destination on the return trip to my home. Obviously the driver neglected to report I had reached my destination before he continued to his next location so I was charged for those miles. Uber refuses to acknowledge the error and after numerous emails only respond with the same canned response. They won't even check with the driver or my trip history. And no phone number to speak with a live person. They don't care about their customers. I am switching to a different company. | {
"text": "The other day I took Uber to my physical therapy appointment. I go using Uber every two weeks. I have been using Uber for this for about a year. I go to my appointment and return straight home. This time I was overcharged by more than $12 dollars. Uber claims I changed my destination on the return trip to my home. Obviously the driver neglected to report I had reached my destination before he continued to his next location so I was charged for those miles. Uber refuses to acknowledge the error and after numerous emails only respond with the same canned response. They won't even check with the driver or my trip history. And no phone number to speak with a live person. They don't care about their customers. I am switching to a different company."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d82759f2-a69c-4d79-be19-efdfc12c6d97 | null | Default | 2017-04-27T00:00:00 | {
"text_length": 753
} |
i just started driving for uber. after expenses, i making an average of $21.00 an hour._x000D_by the time i get my game down pat, i'll double that an hour._x000D_ i haven't even got my referral cards out yet. all of the passengers are great so far._x000D_ it's a business like any other business. keep your car clean, drive reasonable, help people with doors and packages... no problems!_x000D_it seems that the rate of malcontents is roughly equal to the fail rate of startup small businesses. huh! what a coincidence!_x000D_learn how to run a small business, learn about customer service,come back, and you'll make more, and have less stress. | {
"text": "i just started driving for uber. after expenses, i making an average of $21.00 an hour._x000D_by the time i get my game down pat, i'll double that an hour._x000D_ i haven't even got my referral cards out yet. all of the passengers are great so far._x000D_ it's a business like any other business. keep your car clean, drive reasonable, help people with doors and packages... no problems!_x000D_it seems that the rate of malcontents is roughly equal to the fail rate of startup small businesses. huh! what a coincidence!_x000D_learn how to run a small business, learn about customer service,come back, and you'll make more, and have less stress."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | d84c3235-ccc9-4a82-a706-3431ac928861 | null | Default | 2016-03-17T00:00:00 | {
"text_length": 645
} |
Uber is ripping everybidy off. The charge too much for a short distance it is almost safer and faster to get a cab simce they have a stupid map that does not show the driver where should he meet the person who requested tge ride. It happneded to me several times that the driver could not find my location. Everytime the fare came as a surprise to me. Too much!!!! I used to be able to contact the driver to tell them my address and now I can not even do that. | {
"text": "Uber is ripping everybidy off. The charge too much for a short distance it is almost safer and faster to get a cab simce they have a stupid map that does not show the driver where should he meet the person who requested tge ride. It happneded to me several times that the driver could not find my location. Everytime the fare came as a surprise to me. Too much!!!! I used to be able to contact the driver to tell them my address and now I can not even do that."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d86005be-326e-425d-ab28-e935059501a6 | null | Default | 2017-01-27T00:00:00 | {
"text_length": 460
} |
This evening I placed an order with Swiss Chalet. Within seconds of submitting my order I realize my business address was selected instead of my home address. I hit the cancel button and my order was canceled instantly. This all happened within less than 10 seconds of confirming my order. I went back into Uber Eats and tried to select a Swiss Chalet with my home address but the restaurant did not come up. Assuming my order was canceled I went on SkipTheDishes and was able to place an order from a different location that was closer to my house. I then looked at my Uber Eats app and realized that they are not refunding my money for my order as they said the restaurant had already begun making the food. | {
"text": "This evening I placed an order with Swiss Chalet. Within seconds of submitting my order I realize my business address was selected instead of my home address. I hit the cancel button and my order was canceled instantly. This all happened within less than 10 seconds of confirming my order. I went back into Uber Eats and tried to select a Swiss Chalet with my home address but the restaurant did not come up. Assuming my order was canceled I went on SkipTheDishes and was able to place an order from a different location that was closer to my house. I then looked at my Uber Eats app and realized that they are not refunding my money for my order as they said the restaurant had already begun making the food. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d86b9d7b-fa1d-47ce-8511-37059972338f | null | Default | 2018-11-09T00:00:00 | {
"text_length": 710
} |
7/29/2018_x000D_Have you as a driver tried to get app support when urgently needed.....forget it!!!!_x000D_At least lyft has phone support that can be accessed within minutes. | {
"text": "7/29/2018_x000D_Have you as a driver tried to get app support when urgently needed.....forget it!!!!_x000D_At least lyft has phone support that can be accessed within minutes."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d87cfd43-e714-42dc-9c0c-eddfb736522f | null | Default | 2018-07-28T00:00:00 | {
"text_length": 175
} |
I'm in New York and trying to catch a cab to the airport. It is pouring down rain and the taxis are busy. I decided that I would try UBER. The app kept timing out on my iPhone then it came up and said UBER Pool. I'm thinking OK I will share a ride and save some money. LaGuardia is only 7.5 miles away and it usually about $35 for a cab fare. It took about 15 minutes but I was willing to wait to I didn't miss my flight I had a very nice driver and a nice car but he couldn't tell me how much. I was the only passenger so I thought OK I got lucky and no one else is going to the airport since it said UBER Pool. I had no other choices anyway. I have a computer training business so I am very savvy with technology. I arrived at the airport and he said it would compute the fee but he couldn't tell me how much because the app had also put in JFK and not LaGuardia which is not what I chose. Maybe another potential customer not sure. I got the receipt and was charge $179 for the short trip. When I contacted UBER they said since it was busy they could charge me 3.6 times the normal fair. That is really taking advantage of your customers. I don't think my customers would be happy if I told them since they scheduled their training on a very busy day that my rate would be 3 or 4 times more than normal. This is price gouging. I will NEVER EVER use UBER again. | {
"text": "I'm in New York and trying to catch a cab to the airport. It is pouring down rain and the taxis are busy. I decided that I would try UBER. The app kept timing out on my iPhone then it came up and said UBER Pool. I'm thinking OK I will share a ride and save some money. LaGuardia is only 7.5 miles away and it usually about $35 for a cab fare. It took about 15 minutes but I was willing to wait to I didn't miss my flight I had a very nice driver and a nice car but he couldn't tell me how much. I was the only passenger so I thought OK I got lucky and no one else is going to the airport since it said UBER Pool. I had no other choices anyway. I have a computer training business so I am very savvy with technology. I arrived at the airport and he said it would compute the fee but he couldn't tell me how much because the app had also put in JFK and not LaGuardia which is not what I chose. Maybe another potential customer not sure. I got the receipt and was charge $179 for the short trip. When I contacted UBER they said since it was busy they could charge me 3.6 times the normal fair. That is really taking advantage of your customers. I don't think my customers would be happy if I told them since they scheduled their training on a very busy day that my rate would be 3 or 4 times more than normal. This is price gouging. I will NEVER EVER use UBER again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d89f2cbd-9c72-41c0-89c2-d9a3796ad566 | null | Default | 2016-05-15T00:00:00 | {
"text_length": 1381
} |
Had difficulty figuring out the app on my Phone and as a result had to cancel the trip as soon as I entered it, the address I had entered for home and the place I was going came up wrong. I did not notice this until I booked the ride. Soon as I realized the error I canceled the trip. I actually had this error several time and canceled my ride. I made several other errors in trying to schedule a future pickup time and had to cancel the ride again. | {
"text": "Had difficulty figuring out the app on my Phone and as a result had to cancel the trip as soon as I entered it, the address I had entered for home and the place I was going came up wrong. I did not notice this until I booked the ride. Soon as I realized the error I canceled the trip. I actually had this error several time and canceled my ride. I made several other errors in trying to schedule a future pickup time and had to cancel the ride again. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d8ab7d3e-3264-445a-8765-4af81e7abc34 | null | Default | 2017-03-29T00:00:00 | {
"text_length": 451
} |
I usually purchase a Uber Gift Card to run weekly errands as Uber. The reason why I use that method was because every time I used my bank card Uber puts a ridiculous hold on my card causing my bank account to be overdrawn. To combat that issue I started purchasing the Uber Gift Card. This past weekend, I was preparing to go grocery shopping and tried requesting for an Uber using my gift card credit. This was a short trip literally 4 blocks at that. I received a message saying try a new payment method, so I said I will add another Uber gift card. That didn't work, so I called a local cab to pick up me up and take me to the store. I thought it may have been an issue with the application, so I went on shopping. I had already placed money on the gift card and wanted to use it to get back home. Another message advising me I must add a new payment method. | {
"text": "I usually purchase a Uber Gift Card to run weekly errands as Uber. The reason why I use that method was because every time I used my bank card Uber puts a ridiculous hold on my card causing my bank account to be overdrawn. To combat that issue I started purchasing the Uber Gift Card. This past weekend, I was preparing to go grocery shopping and tried requesting for an Uber using my gift card credit. This was a short trip literally 4 blocks at that. I received a message saying try a new payment method, so I said I will add another Uber gift card. That didn't work, so I called a local cab to pick up me up and take me to the store. I thought it may have been an issue with the application, so I went on shopping. I had already placed money on the gift card and wanted to use it to get back home. Another message advising me I must add a new payment method. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d8bdf387-7766-4120-83b1-e185ffc23a02 | null | Default | 2018-06-01T00:00:00 | {
"text_length": 862
} |
I have been a devoted customer in Canada and the US. I have had continual operational issues in Calgary. My house in downtown Calgary doesn't even work on their maps. New drivers get lost 75 percent of the time to the international airport. The biggest complaint I have is today I waited about an hour to receive a ride 4 km away from my house. l should have walked. Through their incredible incompetence they charged me a cancellation fee as I'm standing directly under the address sign for over 30 minutes. I just hope people stop using an unsafe and unreliable mode of travel in the future. | {
"text": "I have been a devoted customer in Canada and the US. I have had continual operational issues in Calgary. My house in downtown Calgary doesn't even work on their maps. New drivers get lost 75 percent of the time to the international airport. The biggest complaint I have is today I waited about an hour to receive a ride 4 km away from my house. l should have walked. Through their incredible incompetence they charged me a cancellation fee as I'm standing directly under the address sign for over 30 minutes. I just hope people stop using an unsafe and unreliable mode of travel in the future."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d8cba692-b840-4f7a-9271-6e1a4c153c97 | null | Default | 2018-07-13T00:00:00 | {
"text_length": 593
} |
drivers have hidden cameras that they use for their own personal gains and you might end up on worldstar or YouTube for making some silly comment that you made while you were drunk. Sucky company for drivers too. | {
"text": "drivers have hidden cameras that they use for their own personal gains and you might end up on worldstar or YouTube for making some silly comment that you made while you were drunk. Sucky company for drivers too."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d8dd3d50-b573-480a-9fc9-96095847e330 | null | Default | 2015-11-07T00:00:00 | {
"text_length": 213
} |
Makes it near impossible to find a contact option and no number is available. Recently switched their payment method so that PayPal credit is not available. PayPal charged my directly because of Uber. | {
"text": "Makes it near impossible to find a contact option and no number is available. Recently switched their payment method so that PayPal credit is not available. PayPal charged my directly because of Uber."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | d8f6adb6-e29e-4397-b753-c09e17119234 | null | Default | 2016-02-24T00:00:00 | {
"text_length": 200
} |
I have used Uber about 6 times. I have never had a problem. Their response times are excellent and they help with my walker. It would be nice if these reviews gave their general market location. I am 65 and use a walker!!!! | {
"text": "I have used Uber about 6 times. I have never had a problem. Their response times are excellent and they help with my walker. It would be nice if these reviews gave their general market location. I am 65 and use a walker!!!!"
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | d90b5a46-2fa7-46a9-8028-0912d72cdbb5 | null | Default | 2016-02-13T00:00:00 | {
"text_length": 227
} |
I took Uber this morning to work and lost my cell phone in the driver's car. I have my passwords on my phone and I don't know my Uber app password. I can't reset my password because there is 2-step verification and I don't have my cell phone to receive the text message code. I have left 4 separate requests for help through the Uber website and I have heard nothing from them, after almost 3 hours. There is apparently no published Uber phone number that I can call. I am beyond frustrated. I will never use Uber again; my family will never use Uber again; I am going to tell anyone and everyone about my extremely negative experience in the hopes that they will never use Uber again. I will join the #deleteUber campaign. I will testify in Congress if I get the chance. This is just ridiculous. | {
"text": "I took Uber this morning to work and lost my cell phone in the driver's car. I have my passwords on my phone and I don't know my Uber app password. I can't reset my password because there is 2-step verification and I don't have my cell phone to receive the text message code. I have left 4 separate requests for help through the Uber website and I have heard nothing from them, after almost 3 hours. There is apparently no published Uber phone number that I can call. I am beyond frustrated. I will never use Uber again; my family will never use Uber again; I am going to tell anyone and everyone about my extremely negative experience in the hopes that they will never use Uber again. I will join the #deleteUber campaign. I will testify in Congress if I get the chance. This is just ridiculous."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d92547d0-9d3e-45dc-8055-ac42d122b4d9 | null | Default | 2018-04-18T00:00:00 | {
"text_length": 796
} |
I am new to Uber. Signed up... tried to book a reservation for a ride for attending a New Year's Eve Party. Found out from a rude driver that "that's not how Uber works." Now tell me what good is a service like this if your can't call and make a reservation as I described? Totally useless and bound to fail in the long term... At least I hope it does... | {
"text": "I am new to Uber. Signed up... tried to book a reservation for a ride for attending a New Year's Eve Party. Found out from a rude driver that \"that's not how Uber works.\" Now tell me what good is a service like this if your can't call and make a reservation as I described? Totally useless and bound to fail in the long term... At least I hope it does..."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d9405aad-d94b-4d02-8560-f2e9d71c8091 | null | Default | 2016-12-07T00:00:00 | {
"text_length": 354
} |
I open account with Uber company to be easy for to use a car service. In less of month I got in my check account more of $200.00 in charged for ride with Uber. I tried many time to contact with them, but, the only way by messages (taking long time) and coming with the questions and nothing to solution my complaints. I called my bank and closed my check account!!! | {
"text": "I open account with Uber company to be easy for to use a car service. In less of month I got in my check account more of $200.00 in charged for ride with Uber. I tried many time to contact with them, but, the only way by messages (taking long time) and coming with the questions and nothing to solution my complaints. I called my bank and closed my check account!!!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d952923b-3c12-4654-b2c5-72094c2733f1 | null | Default | 2017-05-18T00:00:00 | {
"text_length": 365
} |
$129.00 to travel across town in Boise. About 10 miles. 1st time used. Saturday on a non Holiday weekend. Mobile app is crap on advising you of your total cost until you get home and your email presents the shocking damage. Took over 13 minutes to get picked up too. SCAM!! | {
"text": "$129.00 to travel across town in Boise. About 10 miles. 1st time used. Saturday on a non Holiday weekend. Mobile app is crap on advising you of your total cost until you get home and your email presents the shocking damage. Took over 13 minutes to get picked up too. SCAM!!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d9584b95-51e9-4d3c-b2f1-29fcc9132f4c | null | Default | 2016-07-10T00:00:00 | {
"text_length": 273
} |
We are going on vacation soon and it was suggested by our resort that uber would be less costly than a taxi. I set up an uber account. Because I did not want to store a card number that was attached to my account or use a credit card that has thousands of dollars available to use I purchased a my vanilla visa debit card. I talked to my vanilla and ask them if this would be a card I could use with uber. They assured me of the cards available this card would be the one to use._x000D_I tried several times to set up the uber account using this card and they would not take it. Not only that but the customer service people totally suck at their job. Basically I was told to bad so sad - and at no time did anyone investigate if there was a reason why you can not use this type of card. they just said sometimes they just don't work use a credit card. This type of card is used by many to receive direct deposit of payroll instead of having a checking account. One would think that uber would do some investigation to find out why there is a problem. So if you want to try and protect yourself by using this type of card don't expect uber to try and help figure it out. Worst service I've ever received. Given all the other bad things I've seen in the news lately about uber workers and the CEO this should not surprise me. | {
"text": "We are going on vacation soon and it was suggested by our resort that uber would be less costly than a taxi. I set up an uber account. Because I did not want to store a card number that was attached to my account or use a credit card that has thousands of dollars available to use I purchased a my vanilla visa debit card. I talked to my vanilla and ask them if this would be a card I could use with uber. They assured me of the cards available this card would be the one to use._x000D_I tried several times to set up the uber account using this card and they would not take it. Not only that but the customer service people totally suck at their job. Basically I was told to bad so sad - and at no time did anyone investigate if there was a reason why you can not use this type of card. they just said sometimes they just don't work use a credit card. This type of card is used by many to receive direct deposit of payroll instead of having a checking account. One would think that uber would do some investigation to find out why there is a problem. So if you want to try and protect yourself by using this type of card don't expect uber to try and help figure it out. Worst service I've ever received. Given all the other bad things I've seen in the news lately about uber workers and the CEO this should not surprise me."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d96dc2e2-6c3b-477d-92c0-7a0da65c8a21 | null | Default | 2017-04-03T00:00:00 | {
"text_length": 1326
} |
March 2015 I took a trip to New York. A coworker suggested I try the Uber app. Trip one, the pick up at the airport, the driver was sitting in the wrong place and expected me to walk to him at the other end of the terminal. Trip 2 a short ride from my hotel was $20, when a yellow cab for the same trip was $8. The driver again stopped midway down the block and parked in front of another hotel. It took him 25 minutes to find me, when the APP showed his car making circles around the blocks nearby. Trip 3 the driver did not know where to go to find Broadway and Lafayette. Uber drivers use their personal cars to pick up a few fares. They don't know the normal taxi protocols, and it cost be double or more for each local ride. Yellow Cabs are still a great service, with professionals who may not have fancy black cars, but have expertise in driving. | {
"text": "March 2015 I took a trip to New York. A coworker suggested I try the Uber app. Trip one, the pick up at the airport, the driver was sitting in the wrong place and expected me to walk to him at the other end of the terminal. Trip 2 a short ride from my hotel was $20, when a yellow cab for the same trip was $8. The driver again stopped midway down the block and parked in front of another hotel. It took him 25 minutes to find me, when the APP showed his car making circles around the blocks nearby. Trip 3 the driver did not know where to go to find Broadway and Lafayette. Uber drivers use their personal cars to pick up a few fares. They don't know the normal taxi protocols, and it cost be double or more for each local ride. Yellow Cabs are still a great service, with professionals who may not have fancy black cars, but have expertise in driving."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d978725b-bbe8-4fa9-bf16-702f59a227f5 | null | Default | 2015-04-02T00:00:00 | {
"text_length": 853
} |
Subsets and Splits