text
stringlengths 11
9.18k
| inputs
dict | prediction
list | prediction_agent
stringclasses 1
value | annotation
null | annotation_agent
null | multi_label
bool 1
class | explanation
null | id
stringlengths 36
36
| metadata
null | status
stringclasses 1
value | event_timestamp
timestamp[us] | metrics
dict |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Totally unprofessional driver - First when he did not pull up to location he waited across the street from the location. So my son and I had to walk across. NO problem. When we get to destination my hotel was across the street I asked him to make a U-turn and drop me in front of my location. He told me he wanted to go straight so he wasn't making U-turn. He said he would have to go around the block. I said fine with me. I told him I was going to report him. He then sped up the car to the middle of next block and told me and my child to get out and I did leave without incident. | {
"text": "Totally unprofessional driver - First when he did not pull up to location he waited across the street from the location. So my son and I had to walk across. NO problem. When we get to destination my hotel was across the street I asked him to make a U-turn and drop me in front of my location. He told me he wanted to go straight so he wasn't making U-turn. He said he would have to go around the block. I said fine with me. I told him I was going to report him. He then sped up the car to the middle of next block and told me and my child to get out and I did leave without incident."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d980c538-5e29-45d8-a74a-7ca313882e72 | null | Default | 2017-06-20T00:00:00 | {
"text_length": 583
} |
Their price is too high compared to Lyft so I stopped using Uber. I had scheduled times to be picked up early for work and still was late because the app kept switching drivers and I scheduled the ride for the next morning so I had to actually get a Uber a hour before I have to get to work to be there on time. | {
"text": "Their price is too high compared to Lyft so I stopped using Uber. I had scheduled times to be picked up early for work and still was late because the app kept switching drivers and I scheduled the ride for the next morning so I had to actually get a Uber a hour before I have to get to work to be there on time."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d9857be6-0e33-432c-9c29-bb2ceb833d9b | null | Default | 2018-12-02T00:00:00 | {
"text_length": 311
} |
I left my iPhone yesterday Oct. 2, 2018 in an Uber. Uber makes it impossible to retrieve item as you can't talk to a live person but must submit via phone (which I left in car) or online only to get a response 24hrs later it's been resolved. I asked for the driver to call me back and got NOTHING. Never ever use Uber again. They exploit their drivers and steal your stuff with no call back. Worst company ever and can't wait for them to fail. All I asked for was a call back from the driver which they promised and never did. Now I have to go back to Vegas without a phone and all my data. | {
"text": "I left my iPhone yesterday Oct. 2, 2018 in an Uber. Uber makes it impossible to retrieve item as you can't talk to a live person but must submit via phone (which I left in car) or online only to get a response 24hrs later it's been resolved. I asked for the driver to call me back and got NOTHING. Never ever use Uber again. They exploit their drivers and steal your stuff with no call back. Worst company ever and can't wait for them to fail. All I asked for was a call back from the driver which they promised and never did. Now I have to go back to Vegas without a phone and all my data."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d99a0cc5-018e-4067-812e-3f4f597f4948 | null | Default | 2018-10-03T00:00:00 | {
"text_length": 590
} |
There were two representatives for Uber at Westfield mall in Escondido yesterday, one ** one **. The ** man was staring at women's behind as they walked by! That was offensive for me to see and I let the ** man know it. He said "Thank you" and he would take care of it but man come on!!! What do you think he is like when he is alone with female passengers!!! | {
"text": "There were two representatives for Uber at Westfield mall in Escondido yesterday, one ** one **. The ** man was staring at women's behind as they walked by! That was offensive for me to see and I let the ** man know it. He said \"Thank you\" and he would take care of it but man come on!!! What do you think he is like when he is alone with female passengers!!!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d9a72632-dbde-4612-8a14-c9113cfaeb24 | null | Default | 2017-09-11T00:00:00 | {
"text_length": 359
} |
I like the Uber app which lets me know where their cars are in proximity to my location, who my driver is, what car they are driving and when they will arrive to pick me up. I love that I do not have to tip. I get in the car and the driver already knows where I want to go. I get out as soon as we arrive and immediately get an opportunity to rate the driver. The service is great. | {
"text": "I like the Uber app which lets me know where their cars are in proximity to my location, who my driver is, what car they are driving and when they will arrive to pick me up. I love that I do not have to tip. I get in the car and the driver already knows where I want to go. I get out as soon as we arrive and immediately get an opportunity to rate the driver. The service is great."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | d9b660c7-a593-4343-9c63-98428e23b735 | null | Default | 2017-09-14T00:00:00 | {
"text_length": 381
} |
Driver was OK, until we said he was going the wrong way. Then I said "We are gonna dock you one star." Then he said with a whiny voice "I could lose my job." We said "What destination are you taking us." He was not able to confirm our destination. As we were going away from our destination. He was very RUDE and said he was using an Uber app for directions. We said "Regardless, you are not going the normal route to the American Airlines Area. I go to Miami three days a week. I know how to get there many ways, but not the route you are taking." | {
"text": "Driver was OK, until we said he was going the wrong way. Then I said \"We are gonna dock you one star.\" Then he said with a whiny voice \"I could lose my job.\" We said \"What destination are you taking us.\" He was not able to confirm our destination. As we were going away from our destination. He was very RUDE and said he was using an Uber app for directions. We said \"Regardless, you are not going the normal route to the American Airlines Area. I go to Miami three days a week. I know how to get there many ways, but not the route you are taking.\""
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d9baa8e9-3851-4b5e-8b35-30783e7be178 | null | Default | 2017-07-10T00:00:00 | {
"text_length": 548
} |
As a driver I was assaulted by a couple guys. Uber failed to help me out as a driver. Totally took the farer's word who was extremely drunk. Kicked a dent in my car. After trying numerous times to send in pictures, Uber app kept shutting down. Also 2nd time with same results with same thing. They don't take care of their drivers. | {
"text": "As a driver I was assaulted by a couple guys. Uber failed to help me out as a driver. Totally took the farer's word who was extremely drunk. Kicked a dent in my car. After trying numerous times to send in pictures, Uber app kept shutting down. Also 2nd time with same results with same thing. They don't take care of their drivers."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d9c0c19f-0841-46ec-9ee5-28284cc80713 | null | Default | 2016-08-18T00:00:00 | {
"text_length": 331
} |
I like the convenience of Uber, and have been a loyal customer for a long time. HOWEVER, when TWO of their drivers cancel on me within minutes, and then the PRICE GOES UP for the next one... I'm not a happy camper. I used to refer all of my friends to this service, especially the ones using Lyft.... Not any longer. $#*! this service, their drivers that were disrespectful on the phone with me... My business and my friends' business will go elsewhere. Thanks Uber, for your killings, lack of customer service, entitlement and garbage program. Byyyyyeeeeeeeeeeee. | {
"text": "I like the convenience of Uber, and have been a loyal customer for a long time. HOWEVER, when TWO of their drivers cancel on me within minutes, and then the PRICE GOES UP for the next one... I'm not a happy camper. I used to refer all of my friends to this service, especially the ones using Lyft.... Not any longer. $#*! this service, their drivers that were disrespectful on the phone with me... My business and my friends' business will go elsewhere. Thanks Uber, for your killings, lack of customer service, entitlement and garbage program. Byyyyyeeeeeeeeeeee."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d9c8730c-3ffd-4b7f-8e76-f5a5134e426f | null | Default | 2017-11-11T00:00:00 | {
"text_length": 564
} |
So I rode about a week or two ago and I had a few hour drive . Was already costing me enough and I was disrespected due to being trans and the driver stopped on the way never stopping the meter so I was charged extra . Wrote uber and they said they can't do nothing but say sorry and have an good day . Wrote in over and over and there just like again we can't give you credit or anything have an good day_x000D_Useless and an waste of time_x000D_Never suggesting them to anyone _x000D_Worst company in the world _x000D_Wouldn't recommend them to anyone | {
"text": "So I rode about a week or two ago and I had a few hour drive . Was already costing me enough and I was disrespected due to being trans and the driver stopped on the way never stopping the meter so I was charged extra . Wrote uber and they said they can't do nothing but say sorry and have an good day . Wrote in over and over and there just like again we can't give you credit or anything have an good day_x000D_Useless and an waste of time_x000D_Never suggesting them to anyone _x000D_Worst company in the world _x000D_Wouldn't recommend them to anyone"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d9c8b41d-1a4f-4642-9368-6669d09cfd56 | null | Default | 2017-02-10T00:00:00 | {
"text_length": 554
} |
I am using uber for more than a year _x000D_Never got disappointed... _x000D_Now uber is offering me 25% off, 75% off that is totally fek ! I never got discounts.... _x000D_I have used lots of coupons by inviting my frds with my promo code_x000D_But now ! While I enter my promo code. Uber says invalid ... Though I can book a cab but not getting promotion benefits and the fek summer offers .. | {
"text": "I am using uber for more than a year _x000D_Never got disappointed... _x000D_Now uber is offering me 25% off, 75% off that is totally fek ! I never got discounts.... _x000D_I have used lots of coupons by inviting my frds with my promo code_x000D_But now ! While I enter my promo code. Uber says invalid ... Though I can book a cab but not getting promotion benefits and the fek summer offers .."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | d9d4dbdf-4f4c-4566-8e73-35bd31bcd86d | null | Default | 2017-04-18T00:00:00 | {
"text_length": 395
} |
INSTALLS "PLATEPASS' ON AUTOS AND STATES THAT IT WOULD GET DRIVERS THROUGH FASTTRACK AND TOLL BRIDGES ONLY TO RECIEVE VIOLATION TICKETS LATER FOR USING "PLATEPASS". UBER REFUSES TO HAVE RIDERS PAY AND BLAMES DRIVERS FOR USING UBERS "PLATEPASS" | {
"text": "INSTALLS \"PLATEPASS' ON AUTOS AND STATES THAT IT WOULD GET DRIVERS THROUGH FASTTRACK AND TOLL BRIDGES ONLY TO RECIEVE VIOLATION TICKETS LATER FOR USING \"PLATEPASS\". UBER REFUSES TO HAVE RIDERS PAY AND BLAMES DRIVERS FOR USING UBERS \"PLATEPASS\""
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | d9e36039-b442-44a1-9f10-2e640dbfd5b0 | null | Default | 2016-11-08T00:00:00 | {
"text_length": 243
} |
A couple years back the family and I went on a trip to Washington, the state. We went there to one of their water parks. We had loaded up in the motor home and went. The trip ended up being a total bust, the weather, the water park, trying to find accommodation for us and the motor home. Not having another vehicle Uber came through on several times. Each time the Uber people were great. More or less saved the trip. | {
"text": "A couple years back the family and I went on a trip to Washington, the state. We went there to one of their water parks. We had loaded up in the motor home and went. The trip ended up being a total bust, the weather, the water park, trying to find accommodation for us and the motor home. Not having another vehicle Uber came through on several times. Each time the Uber people were great. More or less saved the trip."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | d9ef102a-8437-4289-86a3-3a78aadb9d78 | null | Default | 2017-10-04T00:00:00 | {
"text_length": 418
} |
Im a professional taxi driver aside my studies and I knew this was a total hype and nothing more. In sweden we call business like this "bondfångare" = peasants fooler. It nothing romantic or cool about fraudsters and this is what it is. | {
"text": "Im a professional taxi driver aside my studies and I knew this was a total hype and nothing more. In sweden we call business like this \"bondfångare\" = peasants fooler. It nothing romantic or cool about fraudsters and this is what it is."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | da1a5ea8-8678-4c71-b2a8-81c07eeb40b8 | null | Default | 2015-07-13T00:00:00 | {
"text_length": 236
} |
Ubers refund policy is a joke; dont waste your time. I had a very legitimate claim and Uber has been sending me back and forth numerous emails for just 16 dollar and they will just play you around. I always thought Uber is a reputable reliable company until today when i tried the service and realized how much they are fraudulent and their site designed to steal people money. | {
"text": "Ubers refund policy is a joke; dont waste your time. I had a very legitimate claim and Uber has been sending me back and forth numerous emails for just 16 dollar and they will just play you around. I always thought Uber is a reputable reliable company until today when i tried the service and realized how much they are fraudulent and their site designed to steal people money."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | da2b0256-8e45-4db7-849c-e080ea7e27e7 | null | Default | 2018-02-15T00:00:00 | {
"text_length": 377
} |
I requested Uber 3/24/17. We were going uptown. I live 10.2 miles from downtown Nashville. My rate was quoted at between $15 and $17. We used Uber there and back. I checked my bank account the next day and to my surprise Uber had charged me $34.50 going to Nashville and $15 coming back. When I inquired about this I was basically given the runaround telling me that I put in a different address than where we went. Once I showed them the Google mileage and the receipt that I printed out from Uber showing that I put in the correct address, now they have changed it to "It was a demanding night, so the fares went up." That is really funny because the girl who drove us said it was a slow night. Uber overcharged then tried to lie about it. I will never use Uber again. | {
"text": "I requested Uber 3/24/17. We were going uptown. I live 10.2 miles from downtown Nashville. My rate was quoted at between $15 and $17. We used Uber there and back. I checked my bank account the next day and to my surprise Uber had charged me $34.50 going to Nashville and $15 coming back. When I inquired about this I was basically given the runaround telling me that I put in a different address than where we went. Once I showed them the Google mileage and the receipt that I printed out from Uber showing that I put in the correct address, now they have changed it to \"It was a demanding night, so the fares went up.\" That is really funny because the girl who drove us said it was a slow night. Uber overcharged then tried to lie about it. I will never use Uber again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | da68070f-d7d6-40ba-b216-0d3e029e21b4 | null | Default | 2017-03-27T00:00:00 | {
"text_length": 770
} |
The service is great! I trust my children riding with Uber. And the benefit to the community is not measurable, I'm confident the service has saved many accidents and damages to persons and property. | {
"text": "The service is great! I trust my children riding with Uber. And the benefit to the community is not measurable, I'm confident the service has saved many accidents and damages to persons and property."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | da6c2061-e01a-4431-8d88-4994942bcf05 | null | Default | 2018-07-25T00:00:00 | {
"text_length": 199
} |
I received an impeccable service transfer from JFK airport to the hotel (5th Avenue in Manhattan) and subsequently on return. Punctual, professional drivers. High-end vehicles and exceptional treatment. | {
"text": "I received an impeccable service transfer from JFK airport to the hotel (5th Avenue in Manhattan) and subsequently on return. Punctual, professional drivers. High-end vehicles and exceptional treatment."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | da7c57da-161c-4307-9fb7-c8a82ea22136 | null | Default | 2016-09-13T00:00:00 | {
"text_length": 202
} |
I was going out with some friends and we decided to all get an Uber. We called the Uber to come pick us up at my apartment. We gave him the address and he drove us to our destination. It was a long ride so we tried to talk to him. He was very rude with us and gave us short, one word, sarcastic answers. When he dropped us off, it wasn't anywhere close to our destination and we had to walk two miles to get there. This was not a good Uber Experience. | {
"text": "I was going out with some friends and we decided to all get an Uber. We called the Uber to come pick us up at my apartment. We gave him the address and he drove us to our destination. It was a long ride so we tried to talk to him. He was very rude with us and gave us short, one word, sarcastic answers. When he dropped us off, it wasn't anywhere close to our destination and we had to walk two miles to get there. This was not a good Uber Experience."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | da7e2e64-d096-4a5e-b2be-02238e664c2d | null | Default | 2017-03-02T00:00:00 | {
"text_length": 451
} |
two days after using uber for transportation I checked my bank account and noticed seven un authorized fraudulent activities on my account. Be careful with giving out you financial information when setting up your account. | {
"text": "two days after using uber for transportation I checked my bank account and noticed seven un authorized fraudulent activities on my account. Be careful with giving out you financial information when setting up your account."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | da9fd1f3-08d4-47c8-9a64-04bc289c321b | null | Default | 2016-06-02T00:00:00 | {
"text_length": 223
} |
I just had a terrible experience with Uber pool. I ordered it for the first time yesterday on a route that I've taken many times before with UberX. My phone is older, so the Uber app does not allow me to see the fare before requesting an Uber pool ride. However, I'd taken this ride so many times before with UberX and the cost was never more than $50. I figured since Uber pool claims to be up to 40% cheaper that UberX and it's a shared ride, I should be fine. Boy was I wrong! I ordered the pool and waited the estimated time but didn't see the car. I received no phone call either. Finally I noticed the car a half a block down past where I was standing. I went to the car and was told to get out because he had already cancelled. I was charged a $5 cancellation fee. | {
"text": "I just had a terrible experience with Uber pool. I ordered it for the first time yesterday on a route that I've taken many times before with UberX. My phone is older, so the Uber app does not allow me to see the fare before requesting an Uber pool ride. However, I'd taken this ride so many times before with UberX and the cost was never more than $50. I figured since Uber pool claims to be up to 40% cheaper that UberX and it's a shared ride, I should be fine. Boy was I wrong! I ordered the pool and waited the estimated time but didn't see the car. I received no phone call either. Finally I noticed the car a half a block down past where I was standing. I went to the car and was told to get out because he had already cancelled. I was charged a $5 cancellation fee."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | daae3c93-35d3-492d-9b6c-394583156f63 | null | Default | 2017-09-17T00:00:00 | {
"text_length": 771
} |
I have had some terrible experiences with the uber cab drivers. They are terrible with directions and they are extremely arrogant. _x000D_Once a driver asked me to get off the cab because he thought I gave the wrong pick up address. And in another instance, the driver shouted at me because I told him to take a specific route. I have had many such experiences and so have my family members.._x000D_If anyone faces an issue like this, please take them directly to the police station. I regret not doing that myself.. | {
"text": "I have had some terrible experiences with the uber cab drivers. They are terrible with directions and they are extremely arrogant. _x000D_Once a driver asked me to get off the cab because he thought I gave the wrong pick up address. And in another instance, the driver shouted at me because I told him to take a specific route. I have had many such experiences and so have my family members.._x000D_If anyone faces an issue like this, please take them directly to the police station. I regret not doing that myself.."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | daf82b2e-10ef-47e8-af23-934cbc8eead5 | null | Default | 2016-04-09T00:00:00 | {
"text_length": 516
} |
I am a driver on the Uber platform and have driven in Pennsylvania, New Jersey, Delaware and now South Carolina. I recently had my account put on hold due to a "report of possible impairment while driving". This is maybe the 4th random reporting that is totally b.s. As a ** man I receive all types of race and gender related ignorance and biases and I am vulnerable at all times unless I protect myself while I am on the road. Uber allows passengers to make false reports that affect the driver, but has no way for the driver to protect themselves from the false attacks. After research it's a drastically common issue on the Uber platform. I suggest anyone looking to drive for Uber understand that while you are an independent contractor for Uber, you will still suffer the consequences of the reality that Uber is ran like a private correctional facility. DRIVE AT YOUR OWN HIGH RISK. | {
"text": "I am a driver on the Uber platform and have driven in Pennsylvania, New Jersey, Delaware and now South Carolina. I recently had my account put on hold due to a \"report of possible impairment while driving\". This is maybe the 4th random reporting that is totally b.s. As a ** man I receive all types of race and gender related ignorance and biases and I am vulnerable at all times unless I protect myself while I am on the road. Uber allows passengers to make false reports that affect the driver, but has no way for the driver to protect themselves from the false attacks. After research it's a drastically common issue on the Uber platform. I suggest anyone looking to drive for Uber understand that while you are an independent contractor for Uber, you will still suffer the consequences of the reality that Uber is ran like a private correctional facility. DRIVE AT YOUR OWN HIGH RISK."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | db54cfa6-e731-464f-87ad-b534aa57fc28 | null | Default | 2018-04-27T00:00:00 | {
"text_length": 888
} |
Using this is convenient. I like the fact that sometimes when I don't want to drive I can use Uber to get where I need to go. The only thing I dislike is when you share rides you have to meet at a certain location and it confused the consumer so that could be straightened out. I think it would really help a lot of people when you're sharing rides and you're on a budget according to your financial status does. This would help improve when consumers and how they use Uber in the future. | {
"text": "Using this is convenient. I like the fact that sometimes when I don't want to drive I can use Uber to get where I need to go. The only thing I dislike is when you share rides you have to meet at a certain location and it confused the consumer so that could be straightened out. I think it would really help a lot of people when you're sharing rides and you're on a budget according to your financial status does. This would help improve when consumers and how they use Uber in the future."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | dbad94ce-119e-4ce2-82dd-48865865434e | null | Default | 2019-03-07T00:00:00 | {
"text_length": 488
} |
I have used UberRush multiple times to deliver flower arrangements from my floral shop. I had a problem in November of 2017 and in February of 2018. When you call the support number, it is routed out of the country always. With all due respect, often the person trying to help has a strong accent which can make it difficult to understand what they are saying as well as, often, the reason for my call is often lost in translation. WHY IS UBER UNWILLING TO PROVIDE HELP WITHIN THE UNITED STATES? | {
"text": "I have used UberRush multiple times to deliver flower arrangements from my floral shop. I had a problem in November of 2017 and in February of 2018. When you call the support number, it is routed out of the country always. With all due respect, often the person trying to help has a strong accent which can make it difficult to understand what they are saying as well as, often, the reason for my call is often lost in translation. WHY IS UBER UNWILLING TO PROVIDE HELP WITHIN THE UNITED STATES?"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | dc0bd608-627f-437d-8417-27a9f2cdaa5f | null | Default | 2018-03-02T00:00:00 | {
"text_length": 495
} |
I needed Uber when moving to Mexico City for work. I created an account and put in debit card, credit card, and PayPal accounts. Uber said the cards were invalid and that they could not connect to Paypal. I checked with my banks to make sure they had accepted the validation amounts sent by Uber. Uber NEVER contacted either bank to verify my cards. When speaking to Uber, they refused to address this issue. They merely told me how to add a payment method. As far as the PayPal problems, they just ignored that. | {
"text": "I needed Uber when moving to Mexico City for work. I created an account and put in debit card, credit card, and PayPal accounts. Uber said the cards were invalid and that they could not connect to Paypal. I checked with my banks to make sure they had accepted the validation amounts sent by Uber. Uber NEVER contacted either bank to verify my cards. When speaking to Uber, they refused to address this issue. They merely told me how to add a payment method. As far as the PayPal problems, they just ignored that."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | dc0db8c8-863d-49da-bf63-8168d70f5e03 | null | Default | 2017-08-28T00:00:00 | {
"text_length": 512
} |
Your drivers are Horrendous! one of your imature drivers was coming Down Delph lane near the TJs pub and he was not looking wear he was going I was coming on opposite street near the woodhouse garage and your driver bumped into my van and he drove of so I saw him at the traffic lights and he said he was in a hurry to the train station but he was going the totally opposite way it is hirrendous I hope you loos business and I know your company used to be around before you used to deal drugs and perv on school kids am I right to say you had a driver in the back with a school kid so you will not get my business at all p.s no one should go through what I have been through from no one. | {
"text": "Your drivers are Horrendous! one of your imature drivers was coming Down Delph lane near the TJs pub and he was not looking wear he was going I was coming on opposite street near the woodhouse garage and your driver bumped into my van and he drove of so I saw him at the traffic lights and he said he was in a hurry to the train station but he was going the totally opposite way it is hirrendous I hope you loos business and I know your company used to be around before you used to deal drugs and perv on school kids am I right to say you had a driver in the back with a school kid so you will not get my business at all p.s no one should go through what I have been through from no one."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | dc0f3ca5-88ab-404f-8c07-715adebf1f13 | null | Default | 2015-07-08T00:00:00 | {
"text_length": 687
} |
I am an active user of Uber and so, when I saw the service was available in France during my recent vacation, I used Uber rather than a taxi. I left my iPhone in an Uber last Thursday in Bordeaux. I immediately tried to log in to my account and contact the driver but apparently, because I was in another country, they required I provide a verification code - which was sent to my phone, which was in the Uber driver's car. My friend, who is also an Uber user, contacted Uber through her app to file an inquiry on my behalf. We have no less than 10 emails from Uber customer service, a different person each time, asking me/her to file an inquiry online - which would always lead to the service sending a verification code to the phone. | {
"text": "I am an active user of Uber and so, when I saw the service was available in France during my recent vacation, I used Uber rather than a taxi. I left my iPhone in an Uber last Thursday in Bordeaux. I immediately tried to log in to my account and contact the driver but apparently, because I was in another country, they required I provide a verification code - which was sent to my phone, which was in the Uber driver's car. My friend, who is also an Uber user, contacted Uber through her app to file an inquiry on my behalf. We have no less than 10 emails from Uber customer service, a different person each time, asking me/her to file an inquiry online - which would always lead to the service sending a verification code to the phone."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | dc18c65b-51fa-44b1-a466-c5101fb310f7 | null | Default | 2017-07-31T00:00:00 | {
"text_length": 736
} |
Many people like me will have spent big money to buy a late model car and work with Uber._x000D_People will have borrowed money from their credit cards or taken Personal loans or bought a car on finance to have a reasonable car to work with Uber. But in many cases with a single complain or bad rating they will put the driver off the system. some of these complains could be invalid/unfair or just that a rider is in bad mood. I have faced one such incident where I have avoided taking a right turn on a no right turn sign and the rider has made a big story about it and I have been taken offline without being given a chance of telling my side of the story. I will be getting legal advice and if there were no legal hurdles, I will be setting a protest camp outside Sydney's Uber office and will be pursuing it further to highlight the Bullying behaviour of Uber. If anyone else want to join this protest please advise me via SMS on 61-469 627 875._x000D_Regards | {
"text": "Many people like me will have spent big money to buy a late model car and work with Uber._x000D_People will have borrowed money from their credit cards or taken Personal loans or bought a car on finance to have a reasonable car to work with Uber. But in many cases with a single complain or bad rating they will put the driver off the system. some of these complains could be invalid/unfair or just that a rider is in bad mood. I have faced one such incident where I have avoided taking a right turn on a no right turn sign and the rider has made a big story about it and I have been taken offline without being given a chance of telling my side of the story. I will be getting legal advice and if there were no legal hurdles, I will be setting a protest camp outside Sydney's Uber office and will be pursuing it further to highlight the Bullying behaviour of Uber. If anyone else want to join this protest please advise me via SMS on 61-469 627 875._x000D_Regards"
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | dc1d78a5-bab4-4c5c-8941-1e1f3e870b7d | null | Default | 2015-12-14T00:00:00 | {
"text_length": 970
} |
Drivers alway are complaining about how the job sucks... i really don't care to hear about your problem. They tell you thier sad story so you will tip them i guess... i don't need a guilt trip with my ride. Get a different job if ypu don't like the one you have... and clean your car once in a while. | {
"text": "Drivers alway are complaining about how the job sucks... i really don't care to hear about your problem. They tell you thier sad story so you will tip them i guess... i don't need a guilt trip with my ride. Get a different job if ypu don't like the one you have... and clean your car once in a while."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | dc1fb1fc-a219-4d3c-9591-6aad51e315da | null | Default | 2015-10-15T00:00:00 | {
"text_length": 300
} |
I used the Uber ride on May 9, 2017 from O'hare to my home. Uber quoted $52.25 but then Uber charged my Citibank Visa $62.24 which is $9.99 overcharged. I contacted Uber to ask for refund but Uber refused at first. I then contacted my credit card company to dispute $9.99 NOT the entire $62.24. Uber then refunded me $9.99 to my credit card so I closed the disputed upon received the credit. | {
"text": "I used the Uber ride on May 9, 2017 from O'hare to my home. Uber quoted $52.25 but then Uber charged my Citibank Visa $62.24 which is $9.99 overcharged. I contacted Uber to ask for refund but Uber refused at first. I then contacted my credit card company to dispute $9.99 NOT the entire $62.24. Uber then refunded me $9.99 to my credit card so I closed the disputed upon received the credit."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | dc544526-dddf-4f71-98f2-af165baf4f68 | null | Default | 2017-07-13T00:00:00 | {
"text_length": 391
} |
If you think you're going to make money with uber / think again this is the new form of a slave labor. as a taxi driver you will receive half of what you used to make with the other company if you currently drive for uber you better stop now..they don't care about you . I did it for a year and its not getting any better the price was reduced and the search pricing is a scam goodbye over | {
"text": "If you think you're going to make money with uber / think again this is the new form of a slave labor. as a taxi driver you will receive half of what you used to make with the other company if you currently drive for uber you better stop now..they don't care about you . I did it for a year and its not getting any better the price was reduced and the search pricing is a scam goodbye over"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | dd0a2279-582d-4190-8789-289c68e0e95a | null | Default | 2016-02-17T00:00:00 | {
"text_length": 389
} |
My experience with Uber has been terrible. There is no way to actually get in contact with customer service. I lost my phone in the back of one of their cars the other day. The only way to retrieve a lost item is to speak with your driver, however, my driver didn't speak a word of English. So I'm unable to communicate with him. Despite repeated emails to customer service explaining this, all I'm getting back are automatic reply email, telling me to contact the driver. Bad service. Will not use again. | {
"text": "My experience with Uber has been terrible. There is no way to actually get in contact with customer service. I lost my phone in the back of one of their cars the other day. The only way to retrieve a lost item is to speak with your driver, however, my driver didn't speak a word of English. So I'm unable to communicate with him. Despite repeated emails to customer service explaining this, all I'm getting back are automatic reply email, telling me to contact the driver. Bad service. Will not use again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | dd12bf94-8222-4f6c-96d5-85026c3b70c7 | null | Default | 2018-11-02T00:00:00 | {
"text_length": 505
} |
I am an UBER Driver. UBER is a fundamentally dishonest company. First of all, in over two years of driving, I've never met or spoken to anyone who works for the company. It's all done via email. Second, anytime you write them for any reason, you receive a canned response that shows your original email was neither read nor comprehended by a human. Then they won't adjust fares when you've been shorted until you've sent at least five or six emails. Finally, they'll relent, usually. You'll get multiple responses that are canned and look like dialogue from Valley Of The Dolls. _x000D_The people who get in your car are sometimes smelly and your car will smell the next day. Also, UBER is a terrible corporate citizen. .85 cents a mile/.75 cents for UBER Pool plus .13 per minute means that when you deduct .575 cents a mile while riders are in the car and .575 cents per mile to get to the rider, you'll LOSE MONEY ON EACH AND EVER RIDE! This means a full time UBER Driver will never pay a dime in taxes, qualify for Social Security or have any money in life. All full time UBER drivers will end up a burden to the government while their cars have been polluting the environment. _x000D_The Wussy County Commissions all across the country that have rolled over for this company are anything but public servants. They are fools. If you want a cheap ride, do not care about taking advantage of other humans and like rewarding a greedy morally bankrupt corporation, by all means, continue too use UBER. _x000D_Also, UBER Pool -- You get into a car with people you don't know and a driver you don't know. You go on a route you don't need to go on. As a driver, you're a rolling day care center for drunks. UBER Company calls us drivers partners. That's CRAP. They treat us as if we're illiterate, mentally challenged minors. They lie, threaten, and constantly sell lie after lie after lie. My prediction is UBER will continue to have success for a long time ahead but will come to be vilified as the horrific example of greed that they are. _x000D_Their treatment of people and disregard for our environment, our laws, and most of all the safety and well being of their drivers is as egregious as any company in the history of America. The Pussy Politicians that are rolling over for this company are also an embarrassment to our country. | {
"text": "I am an UBER Driver. UBER is a fundamentally dishonest company. First of all, in over two years of driving, I've never met or spoken to anyone who works for the company. It's all done via email. Second, anytime you write them for any reason, you receive a canned response that shows your original email was neither read nor comprehended by a human. Then they won't adjust fares when you've been shorted until you've sent at least five or six emails. Finally, they'll relent, usually. You'll get multiple responses that are canned and look like dialogue from Valley Of The Dolls. _x000D_The people who get in your car are sometimes smelly and your car will smell the next day. Also, UBER is a terrible corporate citizen. .85 cents a mile/.75 cents for UBER Pool plus .13 per minute means that when you deduct .575 cents a mile while riders are in the car and .575 cents per mile to get to the rider, you'll LOSE MONEY ON EACH AND EVER RIDE! This means a full time UBER Driver will never pay a dime in taxes, qualify for Social Security or have any money in life. All full time UBER drivers will end up a burden to the government while their cars have been polluting the environment. _x000D_The Wussy County Commissions all across the country that have rolled over for this company are anything but public servants. They are fools. If you want a cheap ride, do not care about taking advantage of other humans and like rewarding a greedy morally bankrupt corporation, by all means, continue too use UBER. _x000D_Also, UBER Pool -- You get into a car with people you don't know and a driver you don't know. You go on a route you don't need to go on. As a driver, you're a rolling day care center for drunks. UBER Company calls us drivers partners. That's CRAP. They treat us as if we're illiterate, mentally challenged minors. They lie, threaten, and constantly sell lie after lie after lie. My prediction is UBER will continue to have success for a long time ahead but will come to be vilified as the horrific example of greed that they are. _x000D_Their treatment of people and disregard for our environment, our laws, and most of all the safety and well being of their drivers is as egregious as any company in the history of America. The Pussy Politicians that are rolling over for this company are also an embarrassment to our country."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | dd592a7b-deaa-4856-800f-5e478267e0b9 | null | Default | 2016-06-16T00:00:00 | {
"text_length": 2361
} |
On June 11, 2017, my wife and I attended a Dave Matthews concert in Chicago. Afterward, we were directed by staff security to walk to Michigan Ave. adjacent to the Museum/Aquarium/Planetarium campus to acquire a ride back to our condo as only vehicles leaving the campus would be allowed on the campus roadways. We called for an Uber at 11:06 pm and it was confirmed. We were standing in front of a condo called 1130 - address 1130 S. Michigan Ave. The Uber confirmation indicated our pickup spot would be 1131 S. Michigan Ave. Since there is only a park/greenspace opposite 1130 S. Michigan Ave. we figured the pickup address meant...We had to cross the street! Not an easy thing to do -- Michigan Ave. is 8 lanes wide and BUSY, as you can imagine after a concert with 30,000+ people. | {
"text": "On June 11, 2017, my wife and I attended a Dave Matthews concert in Chicago. Afterward, we were directed by staff security to walk to Michigan Ave. adjacent to the Museum/Aquarium/Planetarium campus to acquire a ride back to our condo as only vehicles leaving the campus would be allowed on the campus roadways. We called for an Uber at 11:06 pm and it was confirmed. We were standing in front of a condo called 1130 - address 1130 S. Michigan Ave. The Uber confirmation indicated our pickup spot would be 1131 S. Michigan Ave. Since there is only a park/greenspace opposite 1130 S. Michigan Ave. we figured the pickup address meant...We had to cross the street! Not an easy thing to do -- Michigan Ave. is 8 lanes wide and BUSY, as you can imagine after a concert with 30,000+ people."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | dd5c1c36-fcff-4124-a24b-505dd168f2cc | null | Default | 2017-06-20T00:00:00 | {
"text_length": 785
} |
My driver stole my phone and Uber did nothing about it. I corresponded with their help desk for a week and I only received stock emails. After they were unable to contact the driver, they stop responding to me but they have continued to let him drive under the Uber brand. BEWARE! You may be his next passenger. | {
"text": "My driver stole my phone and Uber did nothing about it. I corresponded with their help desk for a week and I only received stock emails. After they were unable to contact the driver, they stop responding to me but they have continued to let him drive under the Uber brand. BEWARE! You may be his next passenger."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | dd71c69c-96eb-4935-bc4e-ed11ddecf315 | null | Default | 2018-11-01T00:00:00 | {
"text_length": 311
} |
Hi. For 4 days - we have been trying to change a phone number on an existing UBER account, to no avail (also lost 4 days of discount from a coupon that we had for that account). No access to a LIVE person - all done with automated responses that did not address our inquiries. Shame - they started off so well, and then - unjustified cancellation fees, technological issues, lack of customer support and so much more. | {
"text": "Hi. For 4 days - we have been trying to change a phone number on an existing UBER account, to no avail (also lost 4 days of discount from a coupon that we had for that account). No access to a LIVE person - all done with automated responses that did not address our inquiries. Shame - they started off so well, and then - unjustified cancellation fees, technological issues, lack of customer support and so much more."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | dd9aa7bc-1183-4494-8f48-7e1386748c9c | null | Default | 2017-08-28T00:00:00 | {
"text_length": 417
} |
Every time I have used this service I have had a great experience. I have met wonderful drivers who are always friendly and polite. Rates are far better than taxis and much more convenient. | {
"text": "Every time I have used this service I have had a great experience. I have met wonderful drivers who are always friendly and polite. Rates are far better than taxis and much more convenient."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | ddab26cb-7f28-4e6d-913c-4276082c3c8c | null | Default | 2018-07-18T00:00:00 | {
"text_length": 189
} |
We ordered Uber XL for our party of five. A Toyota 4Runner was assigned. It did not have seating for five plus a driver. We had to cram four in the backseat. Several emails between Uber and myself resulted in a "too bad, it's what you ordered." So we paid premium rate for a service we did not get. Uber XL says parties of 1-6, but beware. You are responsible for knowing if the vehicle assigned will seat the number in your party. | {
"text": "We ordered Uber XL for our party of five. A Toyota 4Runner was assigned. It did not have seating for five plus a driver. We had to cram four in the backseat. Several emails between Uber and myself resulted in a \"too bad, it's what you ordered.\" So we paid premium rate for a service we did not get. Uber XL says parties of 1-6, but beware. You are responsible for knowing if the vehicle assigned will seat the number in your party."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | ddcd399a-b5f9-4c7e-95b1-40ab4d6114b2 | null | Default | 2017-05-14T00:00:00 | {
"text_length": 431
} |
Thriis company is become true scam driver and customers to they don't pay what there telling the driver and take more then25 percent and are not show you what the tips are totally up to I bet there take25 percent of your tip plus take the1.80 off your pay to and only pay weekly to and cry about your rate you so they can get money from you to take a class you don't need to do there break the law with hiring you as a ind cont and treat you like your an employees of the company with no benefits or nothing to don't give bouns for good driver just some coupon you have to print out and does not accept them all I know is there the worse people who are rude and lazy people and most of the passenger you pick up want to much for a 3-5 fair and don't show up to it a totally scam driver and customers to so if your smart use some one else their chrage low rate for ride but $#*! serice around you to all I know is there telling me that your going to make great money80 trip for584 is not good money and hassles to7 dallor avg ride for a 10 mile ride and up to4 people to and deal with crack head and druck kids who don't tip at all biggest ripp of in the country uber is need to be close down asap I'll never forget it a 50n mius from me | {
"text": "Thriis company is become true scam driver and customers to they don't pay what there telling the driver and take more then25 percent and are not show you what the tips are totally up to I bet there take25 percent of your tip plus take the1.80 off your pay to and only pay weekly to and cry about your rate you so they can get money from you to take a class you don't need to do there break the law with hiring you as a ind cont and treat you like your an employees of the company with no benefits or nothing to don't give bouns for good driver just some coupon you have to print out and does not accept them all I know is there the worse people who are rude and lazy people and most of the passenger you pick up want to much for a 3-5 fair and don't show up to it a totally scam driver and customers to so if your smart use some one else their chrage low rate for ride but $#*! serice around you to all I know is there telling me that your going to make great money80 trip for584 is not good money and hassles to7 dallor avg ride for a 10 mile ride and up to4 people to and deal with crack head and druck kids who don't tip at all biggest ripp of in the country uber is need to be close down asap I'll never forget it a 50n mius from me"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | de15b4c6-1c8e-4584-a289-a92e0a2f427c | null | Default | 2016-01-18T00:00:00 | {
"text_length": 1236
} |
The first time they left me because I wasn't outside fast enough and when I did the app again that morning the price had gone up. Time was of the essence because I needed to get to the airport. I then took a shared ride. That's when I learned what that means and everyone wasn't going to the airport. | {
"text": "The first time they left me because I wasn't outside fast enough and when I did the app again that morning the price had gone up. Time was of the essence because I needed to get to the airport. I then took a shared ride. That's when I learned what that means and everyone wasn't going to the airport."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | de2e5b15-786b-4a23-a0f6-bff002f295c5 | null | Default | 2018-07-22T00:00:00 | {
"text_length": 300
} |
Most unreliable service you will ever find._x000D_I was left waiting for a car for over an hour even though it showed the driver only being a few minutes away. Terrible service. Do not use uber. I would rate them zero if I could. | {
"text": "Most unreliable service you will ever find._x000D_I was left waiting for a car for over an hour even though it showed the driver only being a few minutes away. Terrible service. Do not use uber. I would rate them zero if I could."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | de5ea94e-235d-447b-9a82-e3282fbd9276 | null | Default | 2015-12-11T00:00:00 | {
"text_length": 229
} |
Uber is great for transportation for medical appointments. The call center has always been prompt and courteous with me. The drivers I've had in the past have been very caring and loyal to their customers. They were pleasant, caring, compassionate, and humorous as well. The only thing that has ever bothered me is the extensive wait time for pickup from my appointments. Uber puts more on their drivers than should be in my opinion. I have personally seen the stress and anxiety in the drivers. | {
"text": "Uber is great for transportation for medical appointments. The call center has always been prompt and courteous with me. The drivers I've had in the past have been very caring and loyal to their customers. They were pleasant, caring, compassionate, and humorous as well. The only thing that has ever bothered me is the extensive wait time for pickup from my appointments. Uber puts more on their drivers than should be in my opinion. I have personally seen the stress and anxiety in the drivers."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | de641e2a-7b56-4817-8ba1-d1e2face4cd7 | null | Default | 2017-09-13T00:00:00 | {
"text_length": 495
} |
I contacted Uber customer service while on a visit to New Orleans after a 30 minute ride in the most disgusting vehicle ever. Stains were everywhere and the smell was unbearable! Uber gave me a 5$ credit on my next ride with them as if I would ever think of using their service again. I was charged 37$ and they refused to refund. | {
"text": "I contacted Uber customer service while on a visit to New Orleans after a 30 minute ride in the most disgusting vehicle ever. Stains were everywhere and the smell was unbearable! Uber gave me a 5$ credit on my next ride with them as if I would ever think of using their service again. I was charged 37$ and they refused to refund."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | de829865-26ef-427e-9f1e-7812b5d81b5a | null | Default | 2018-02-25T00:00:00 | {
"text_length": 330
} |
There are several things that annoy me about the Uber service in the Boston, MA area. (1) You cannot cancel an ordered drive when it becomes apparent that the driver of the car cannot seem to find where you are at despite phone calls and having past your drive area two to three times without having to pay for the cancellation because of the driver's outright ineptness. If I can track them as they pass by three times, so can The Uber network. It should be three times and you are out, period. | {
"text": "There are several things that annoy me about the Uber service in the Boston, MA area. (1) You cannot cancel an ordered drive when it becomes apparent that the driver of the car cannot seem to find where you are at despite phone calls and having past your drive area two to three times without having to pay for the cancellation because of the driver's outright ineptness. If I can track them as they pass by three times, so can The Uber network. It should be three times and you are out, period."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | dea34b69-ff19-4b54-a041-b07408e4195d | null | Default | 2015-11-03T00:00:00 | {
"text_length": 495
} |
This service is highly dependent on the time of day and who you get as a driver. Prices fluctuate tremendously so be careful. If prices are high, wait a few minutes and they might be lower. Ya just never know. I would say mostly better than a cab tho. | {
"text": "This service is highly dependent on the time of day and who you get as a driver. Prices fluctuate tremendously so be careful. If prices are high, wait a few minutes and they might be lower. Ya just never know. I would say mostly better than a cab tho."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | deb20518-ec9b-4c4d-af25-6a7c2de0dc65 | null | Default | 2018-06-07T00:00:00 | {
"text_length": 255
} |
My granddaughter and I ordered an uber from santa monica beach pier . Three drivers cancelled and I was charged for the third one with them stating that the driver waited over 2 minutes for me. I was at the pickup point long before I ever contacted this driver. He evidently left and charged me with a cancellation fee and I followed the rules. Uber has shown to a very shadowy company from the get go. From now on, I will be a customer of Lyft! I have disputed this with the BBB, no response from uber so now I am making you aware. | {
"text": "My granddaughter and I ordered an uber from santa monica beach pier . Three drivers cancelled and I was charged for the third one with them stating that the driver waited over 2 minutes for me. I was at the pickup point long before I ever contacted this driver. He evidently left and charged me with a cancellation fee and I followed the rules. Uber has shown to a very shadowy company from the get go. From now on, I will be a customer of Lyft! I have disputed this with the BBB, no response from uber so now I am making you aware."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | decc1c5b-e653-4cd9-b0fe-d394d3c8af53 | null | Default | 2017-09-09T00:00:00 | {
"text_length": 533
} |
First of all, They are ripping the customers off, I had a promo code for $20 free ride and they charged me the full amount._x000D_Second, they don't have any insurance for riders during the trips._x000D_Third, they have the worst customer service._x000D_I highly don't recommend uber for anyone. | {
"text": "First of all, They are ripping the customers off, I had a promo code for $20 free ride and they charged me the full amount._x000D_Second, they don't have any insurance for riders during the trips._x000D_Third, they have the worst customer service._x000D_I highly don't recommend uber for anyone."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | decc3c9c-a62f-40b3-bc7e-3a87d730314b | null | Default | 2015-03-20T00:00:00 | {
"text_length": 295
} |
I haven't had a problem with Uber until now. I ride Uber religiously to work every morning. I purchase their Uber gift card from their app's website. I always purchase a new one before the old runs out so that I have continuous funds. On Sept the 6th I started having major problems. I ride Uber now in the evenings to a new job about 2.26 miles. I currently have a gift card on file on Sept 6 for 50.00 and some change. I took Uber to work that evening but when I got ready to request the ride home it stated I had an outstanding balance of 1.20 cent from my ride to work that evening. I thought that's not right. I have over 50.00 on the gift card last purchased. Here I was at night outside my job trying to figure out where the mistake was. | {
"text": "I haven't had a problem with Uber until now. I ride Uber religiously to work every morning. I purchase their Uber gift card from their app's website. I always purchase a new one before the old runs out so that I have continuous funds. On Sept the 6th I started having major problems. I ride Uber now in the evenings to a new job about 2.26 miles. I currently have a gift card on file on Sept 6 for 50.00 and some change. I took Uber to work that evening but when I got ready to request the ride home it stated I had an outstanding balance of 1.20 cent from my ride to work that evening. I thought that's not right. I have over 50.00 on the gift card last purchased. Here I was at night outside my job trying to figure out where the mistake was. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | df00c59d-b419-4e00-8c95-15af77b6651b | null | Default | 2017-09-08T00:00:00 | {
"text_length": 745
} |
Uber mentions standard upfront charges for their pool rides but as per the promo provided for 8 kms I have booked a cab on Saturday at 6.02 pm where I was showing ₹59 however as per my drop location I was charged ₹349. I really don't know how I am charged so much & top of that the Uber driver does not have a customer care number & when I told him I would not be giving that money shown he started giving me dhamkis or it can be said that he started talking to me sternly that "If you do not pay I would not be able to let you down." However I gave him the money. This is very much unethical & wanted to say that I need my refund as soon as possible because I have sent innumerable mails to Uber & tried to make calls to the customer care but none of it worked out. | {
"text": "Uber mentions standard upfront charges for their pool rides but as per the promo provided for 8 kms I have booked a cab on Saturday at 6.02 pm where I was showing ₹59 however as per my drop location I was charged ₹349. I really don't know how I am charged so much & top of that the Uber driver does not have a customer care number & when I told him I would not be giving that money shown he started giving me dhamkis or it can be said that he started talking to me sternly that \"If you do not pay I would not be able to let you down.\" However I gave him the money. This is very much unethical & wanted to say that I need my refund as soon as possible because I have sent innumerable mails to Uber & tried to make calls to the customer care but none of it worked out."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | df17ed09-bd95-44ac-83a6-e1ba3effeff7 | null | Default | 2017-06-26T00:00:00 | {
"text_length": 770
} |
Rates are very reasonable. Pickup times are pretty prompt. However, sometimes they come early then charge for wait time and a few times I had to wait on them. Cars are usually very clean and comfortable. Drivers are not always chatty so it depends on preference if you like to talk or not, BUT they are concentrating on GPS etc. One driver I had didn't stop for stop signs and he must have thought the signs said ROLL. | {
"text": "Rates are very reasonable. Pickup times are pretty prompt. However, sometimes they come early then charge for wait time and a few times I had to wait on them. Cars are usually very clean and comfortable. Drivers are not always chatty so it depends on preference if you like to talk or not, BUT they are concentrating on GPS etc. One driver I had didn't stop for stop signs and he must have thought the signs said ROLL."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | df2d5b59-bfc6-4201-9a39-73116f56042b | null | Default | 2017-09-10T00:00:00 | {
"text_length": 418
} |
If you are in the Philadelphia area and your uber driver is Daemon, cancel it real quick. When she picked me up she was at the wrong address so I had to literally walk a 1/2 block to her car and when she called me to ask where I was at, she was rude, even though she was at the wrong house!Her car smelled very bad (musty and dirty clothes) and it was dirty! She had water bottles on the floor and crumbs on her seats. I couldn't even dust them off because of the kind of seats she had. So I sat in crumbs the entire ride to work.When it was time to drop me off, she was at the wrong location once again and I had to get out and walk a block to my building. She is by far the worst uber driver and I have had some bad drivers but she is flat out terrible. | {
"text": "If you are in the Philadelphia area and your uber driver is Daemon, cancel it real quick. When she picked me up she was at the wrong address so I had to literally walk a 1/2 block to her car and when she called me to ask where I was at, she was rude, even though she was at the wrong house!Her car smelled very bad (musty and dirty clothes) and it was dirty! She had water bottles on the floor and crumbs on her seats. I couldn't even dust them off because of the kind of seats she had. So I sat in crumbs the entire ride to work.When it was time to drop me off, she was at the wrong location once again and I had to get out and walk a block to my building. She is by far the worst uber driver and I have had some bad drivers but she is flat out terrible."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | df33a17a-5d69-44a7-8e72-7d6ab206a482 | null | Default | 2017-10-12T00:00:00 | {
"text_length": 755
} |
Why the price range is jumping? I hate it, imagine you go to the city center for 15bucks. Thats okay, but then you want to come back in the evening and guess what, the price is 50-60-70 dollars. What the hell? Very disappointed | {
"text": "Why the price range is jumping? I hate it, imagine you go to the city center for 15bucks. Thats okay, but then you want to come back in the evening and guess what, the price is 50-60-70 dollars. What the hell? Very disappointed"
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | df5f1040-86e7-4296-ab28-0142ce68c607 | null | Default | 2018-10-27T00:00:00 | {
"text_length": 227
} |
They are trying to rip the customers off. I will never use it again. Bad experience. | {
"text": "They are trying to rip the customers off. I will never use it again. Bad experience."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | df6e231b-7574-447f-8480-950c58b40658 | null | Default | 2015-12-20T00:00:00 | {
"text_length": 84
} |
It sure can be a great experience for riders, but not so for drivers. Uber advertises $18-35 an hour while driving for Uber, but it's not true at all. I drove for 6 hours last night and I made like $90, and I was busy. See, while one can get a lot of riders, many just want to hop a few blocks away, which is not worth it for the driver at all. The fare will be just about $3.20 or so, or $5.50? Taking into account that maybe I drove more than a few blocks to pick up that rider just to take him/her 5 blocks away? Minimum flat fee should be at least $6 to make it worth picking them up. I actually have a rider whose fee was $3.20. But the driver has no way to know in advance these things, otherwise I won't pick up that person. Let's do the math, last night I made 90 - %20 to uber = 72, now 72 - 17gas = 55. Now 55 - 10 a day for car lease = 45 Now $45/ 6 hours shift = $7.5 which is less than minimum wage. Sure there are nights or days when you get a bit more, but that still be around $12/hour, other days average pay might be $15/hour or so, but no where near $35 an hour. In addition, if my car goes over the mileage limit from the lease I will pay 15 cents a mile and driving for Uber my car WILL go over the limit. Uber, should increase the prices to make it worth for the drivers, and riders before you complain the driver this and that and before you give such a low ratings, think about the privilege you have by using Uber, and how this ride might be at the drivers expense. | {
"text": "It sure can be a great experience for riders, but not so for drivers. Uber advertises $18-35 an hour while driving for Uber, but it's not true at all. I drove for 6 hours last night and I made like $90, and I was busy. See, while one can get a lot of riders, many just want to hop a few blocks away, which is not worth it for the driver at all. The fare will be just about $3.20 or so, or $5.50? Taking into account that maybe I drove more than a few blocks to pick up that rider just to take him/her 5 blocks away? Minimum flat fee should be at least $6 to make it worth picking them up. I actually have a rider whose fee was $3.20. But the driver has no way to know in advance these things, otherwise I won't pick up that person. Let's do the math, last night I made 90 - %20 to uber = 72, now 72 - 17gas = 55. Now 55 - 10 a day for car lease = 45 Now $45/ 6 hours shift = $7.5 which is less than minimum wage. Sure there are nights or days when you get a bit more, but that still be around $12/hour, other days average pay might be $15/hour or so, but no where near $35 an hour. In addition, if my car goes over the mileage limit from the lease I will pay 15 cents a mile and driving for Uber my car WILL go over the limit. Uber, should increase the prices to make it worth for the drivers, and riders before you complain the driver this and that and before you give such a low ratings, think about the privilege you have by using Uber, and how this ride might be at the drivers expense."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | df99bd4d-5dac-4a36-875a-b26d5f39e850 | null | Default | 2014-03-30T00:00:00 | {
"text_length": 1492
} |
I've used Uber in several cities New York, Chicago, Orlando, Miami, Boston, Las Vegas. I feel safer when I can see a picture and car description in a society where it is so unsafe for women traveling alone. In Vegas it was the cheapest way to get to and from the airport. Boston didn't allow airport pickup but I got one to return to airport, a savings of $20. If the cabs want to compete they need to adjust their rates and make us feel safer. | {
"text": "I've used Uber in several cities New York, Chicago, Orlando, Miami, Boston, Las Vegas. I feel safer when I can see a picture and car description in a society where it is so unsafe for women traveling alone. In Vegas it was the cheapest way to get to and from the airport. Boston didn't allow airport pickup but I got one to return to airport, a savings of $20. If the cabs want to compete they need to adjust their rates and make us feel safer."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | dfe82ced-f6b3-4d91-ac21-af8f0a54d8b1 | null | Default | 2018-07-14T00:00:00 | {
"text_length": 444
} |
Uber drivers are a really mixed bag. Some are good an others don't know where they are going. They should get better training. | {
"text": "Uber drivers are a really mixed bag. Some are good an others don't know where they are going. They should get better training."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | dff40998-b550-4d39-8a45-4875f5c3c66e | null | Default | 2014-07-01T00:00:00 | {
"text_length": 126
} |
Uber driver has let the meter on even after the ride was completed. I lost my money because of this. He rode a good 2hrs on the road. Wrote to the customer support multiple times but no one seems to care as soon as I explained my situation. They didn't even bother to reply. | {
"text": "Uber driver has let the meter on even after the ride was completed. I lost my money because of this. He rode a good 2hrs on the road. Wrote to the customer support multiple times but no one seems to care as soon as I explained my situation. They didn't even bother to reply."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e00fdd39-4816-4199-942d-2398d7349681 | null | Default | 2016-01-31T00:00:00 | {
"text_length": 274
} |
The truth is that Uber sucks. What we need is serious improvement on the taxi system rather than replacing it with a gigantic corporation that has way, waaay too much power in a unregulated market. Uber is too big to be controlled and that is a serious threat workers and consumers. I had an important medical appointment yesterday. I'm being treated with scheduled shots for a serious medical condition. The Uber driver who was supposed to pick me up cancelled the trip because of surging prices. Each and every time I tried to get an Uber car it was the same thing. The app showed the car arriving in a few minutes, but you could see the car taking turns and driving around to have me cancelling the trip and allowing him to make more money on another trip due to surging rates. It has happened many times in the past and the internet is full of negative reviews stating the very same problem, which I've heard from friend in Brazil as well. | {
"text": "The truth is that Uber sucks. What we need is serious improvement on the taxi system rather than replacing it with a gigantic corporation that has way, waaay too much power in a unregulated market. Uber is too big to be controlled and that is a serious threat workers and consumers. I had an important medical appointment yesterday. I'm being treated with scheduled shots for a serious medical condition. The Uber driver who was supposed to pick me up cancelled the trip because of surging prices. Each and every time I tried to get an Uber car it was the same thing. The app showed the car arriving in a few minutes, but you could see the car taking turns and driving around to have me cancelling the trip and allowing him to make more money on another trip due to surging rates. It has happened many times in the past and the internet is full of negative reviews stating the very same problem, which I've heard from friend in Brazil as well."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e01948c4-bf3c-44d1-ab2b-4e089788edea | null | Default | 2016-05-04T00:00:00 | {
"text_length": 943
} |
On Saturday February 9th me and 3 of my friends were trying to get a ride back to our hotel from a concert. We were canceled on 3 different times and stuck out in the cold because the bar we were at was closing and kicking people out. We downloaded Lyft and got a ride right away. I will NEVER use Uber every again. I would NEVER recommend it to anyone. From here on out I will be riding with Lyft. Thanks for the awful experience! And to top it all off they charged ME a cancellation fee! HA! I'm not the one that cancelled! And they don't have a customer service line to call to discuss the issue, so my only other option is to let everyone else know! | {
"text": "On Saturday February 9th me and 3 of my friends were trying to get a ride back to our hotel from a concert. We were canceled on 3 different times and stuck out in the cold because the bar we were at was closing and kicking people out. We downloaded Lyft and got a ride right away. I will NEVER use Uber every again. I would NEVER recommend it to anyone. From here on out I will be riding with Lyft. Thanks for the awful experience! And to top it all off they charged ME a cancellation fee! HA! I'm not the one that cancelled! And they don't have a customer service line to call to discuss the issue, so my only other option is to let everyone else know!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e02164db-5a70-4601-8583-a301296c1ec5 | null | Default | 2019-02-12T00:00:00 | {
"text_length": 653
} |
I have never had an issue with Uber in the last two years of using their service until two days ago, when I scheduled a ride the night before. Upon entering the details, a window popped up on the app indicating a Pick Up guarantee. If the driver did not show up within the window of time allotted, the passenger would be credited $10 for a future ride so long as it met the eligibility criteria. My driver exceeded the window of time and arrived later. As a result, I was late to arrive for my appointment. I wrote to customer service and requested the credit. The rep stated they would credit $5 instead. When I quoted their policy verbatim, the second rep stated they would not be paying any additional credit. 24 hours later, they still haven't even credited the $5. It's annoying that as a loyal user with a pretty good rating can't even get something like this resolved, and in line with Uber's policy. | {
"text": "I have never had an issue with Uber in the last two years of using their service until two days ago, when I scheduled a ride the night before. Upon entering the details, a window popped up on the app indicating a Pick Up guarantee. If the driver did not show up within the window of time allotted, the passenger would be credited $10 for a future ride so long as it met the eligibility criteria. My driver exceeded the window of time and arrived later. As a result, I was late to arrive for my appointment. I wrote to customer service and requested the credit. The rep stated they would credit $5 instead. When I quoted their policy verbatim, the second rep stated they would not be paying any additional credit. 24 hours later, they still haven't even credited the $5. It's annoying that as a loyal user with a pretty good rating can't even get something like this resolved, and in line with Uber's policy."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e0630e43-0a58-49ce-b7fd-4c08f0189534 | null | Default | 2018-09-29T00:00:00 | {
"text_length": 907
} |
We experienced an awful organized crime (with gun shooting threats and robbing) that happened to us while riding the uber service during our visit to South Africa._x000D_We ordered an uber from our hotel to "catch a meeting" in the airport at on 31st-07-2019 at 14:48hrs, 1-half way to our destination on the highway a civilian car drove beside us and asked the uber driver to pull over_x000D_2-the uber driver parked aside_x000D_3-three gunned men came out of their vehicle and approached our car _x000D_4- Searched the glove compartment and the car trunk but they surprised that we have no luggage "because they expected that we are leaving the country so we will have all the belongings and won't even have time to report the incident to the police because we will have a flight that we would rather catch"_x000D_5-The approached our windows and threatened to shoot us if we didn't give up all we have_x000D_6-They took 800USD and left awayHaving the above said, we consider uber solely responsible for this incident as we were under their chastity and they should have their safety and security measures and standards which shall compensate us for the risk and terrible experience we had and the money we lost but they have not done any action so far although we have reported to them the full details._x000D_We are currently back to Dubai/UAE and we trust in your international neutral standard when it comes to life treats and peoples' safety in taking the issue up with them _x000D_Please find attached the police reports and the uber trip details_x000D_Yours sincerely,_x000D_Abdelmutaleb Awad_x000D_*******888_x000D_Dubai_x000D_United Arab Emirates | {
"text": "We experienced an awful organized crime (with gun shooting threats and robbing) that happened to us while riding the uber service during our visit to South Africa._x000D_We ordered an uber from our hotel to \"catch a meeting\" in the airport at on 31st-07-2019 at 14:48hrs, 1-half way to our destination on the highway a civilian car drove beside us and asked the uber driver to pull over_x000D_2-the uber driver parked aside_x000D_3-three gunned men came out of their vehicle and approached our car _x000D_4- Searched the glove compartment and the car trunk but they surprised that we have no luggage \"because they expected that we are leaving the country so we will have all the belongings and won't even have time to report the incident to the police because we will have a flight that we would rather catch\"_x000D_5-The approached our windows and threatened to shoot us if we didn't give up all we have_x000D_6-They took 800USD and left awayHaving the above said, we consider uber solely responsible for this incident as we were under their chastity and they should have their safety and security measures and standards which shall compensate us for the risk and terrible experience we had and the money we lost but they have not done any action so far although we have reported to them the full details._x000D_We are currently back to Dubai/UAE and we trust in your international neutral standard when it comes to life treats and peoples' safety in taking the issue up with them _x000D_Please find attached the police reports and the uber trip details_x000D_Yours sincerely,_x000D_Abdelmutaleb Awad_x000D_*******888_x000D_Dubai_x000D_United Arab Emirates"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e067d803-7594-4a95-b153-ec8ac07013a6 | null | Default | 2019-08-17T00:00:00 | {
"text_length": 1657
} |
Uber lies about their incentives. For example they say $50 an hour for Lake Tahoe driving. The terms are you have to complete one ride per hour at least. However they will not give you one ride per hour. The only thing they want is more driver in that City. You will not get the $50 because they don't give you one ride per hour. They just want more driver so it will be available when customers request. | {
"text": "Uber lies about their incentives. For example they say $50 an hour for Lake Tahoe driving. The terms are you have to complete one ride per hour at least. However they will not give you one ride per hour. The only thing they want is more driver in that City. You will not get the $50 because they don't give you one ride per hour. They just want more driver so it will be available when customers request."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e068a374-cbdd-4828-bc90-8f0dc540ff84 | null | Default | 2016-07-02T00:00:00 | {
"text_length": 404
} |
My mother had a ride on 7th May through Uber App and she left her mobile in the cab. After that we are continuously trying to connect with the driver Satendra, who didn't responded to our calls and he immediately switched off the phone... We had immediately reported this incidence to Uber and after their responses, I personally feel like Uber himself trained them for all cheat happen with their customers, everytime just their automated responses were coming no one bother to understand the pain of Senior Citizen Female traveller, moreover, I have wrote an email to uber CEO, and found he is too least bother about customers and their issues. I won't anyone suggest to opt Uber henceforth, they are not reliable. | {
"text": "My mother had a ride on 7th May through Uber App and she left her mobile in the cab. After that we are continuously trying to connect with the driver Satendra, who didn't responded to our calls and he immediately switched off the phone... We had immediately reported this incidence to Uber and after their responses, I personally feel like Uber himself trained them for all cheat happen with their customers, everytime just their automated responses were coming no one bother to understand the pain of Senior Citizen Female traveller, moreover, I have wrote an email to uber CEO, and found he is too least bother about customers and their issues. I won't anyone suggest to opt Uber henceforth, they are not reliable."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e091e8fd-f360-4898-a6ee-22038b5aeca7 | null | Default | 2019-05-08T00:00:00 | {
"text_length": 716
} |
I have a pending transaction of $156 and $75 from Uber. This was quite the sticker shock when this trips should have only cost $30 each. Neither of which were approved on my card. I have been back and forth all weekend trying to get this situation resolved. I have spoken with three different representatives in order to get this resolved. It seems that I am just getting passed around and bullied to a point where I feel as if they just want me to be silent and just take whatever they say whenever they feel like responding back to me. | {
"text": "I have a pending transaction of $156 and $75 from Uber. This was quite the sticker shock when this trips should have only cost $30 each. Neither of which were approved on my card. I have been back and forth all weekend trying to get this situation resolved. I have spoken with three different representatives in order to get this resolved. It seems that I am just getting passed around and bullied to a point where I feel as if they just want me to be silent and just take whatever they say whenever they feel like responding back to me. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e0a83a36-7cc1-4086-946a-352ca6cdb24d | null | Default | 2015-09-14T00:00:00 | {
"text_length": 538
} |
I had good experience with almost 50% of the drivers but some can be very dishonest. I Had to use Uber a lot during the month of May/June 2017 due to and accident that prevented me from driving._x000D_Case #1: The driver charged me 100% more of the initial fare. He reported we were more than 4 riders. Not true. We were just my husband and I. After many claims from my part Uber eventually refunded me._x000D_Case #2: The driver reported that we changed the destination address. Not true. He charged 100% more of the initial fare. Uber never refunded me._x000D_Case #3: The driver charged me 100% more of the initial fare. She reported that I didn't provide the correct destination address. I explained to her that it must have been a system glitch. I was late for the appointment with my doctor because of that. She reported me to Uber as if I made racial discrimination remarks. NOT TRUE. I contacted Uber and demanded a meeting with the driver to clarify that offensive report. Uber never was able to sustain the driver's claim and eventually they opted to ignore my messages. Very disappointing experience._x000D_I might use Uber in the future but I'll be very cautious checking the charges before I leave the car after the service. And I would advice to customers to do the same. | {
"text": "I had good experience with almost 50% of the drivers but some can be very dishonest. I Had to use Uber a lot during the month of May/June 2017 due to and accident that prevented me from driving._x000D_Case #1: The driver charged me 100% more of the initial fare. He reported we were more than 4 riders. Not true. We were just my husband and I. After many claims from my part Uber eventually refunded me._x000D_Case #2: The driver reported that we changed the destination address. Not true. He charged 100% more of the initial fare. Uber never refunded me._x000D_Case #3: The driver charged me 100% more of the initial fare. She reported that I didn't provide the correct destination address. I explained to her that it must have been a system glitch. I was late for the appointment with my doctor because of that. She reported me to Uber as if I made racial discrimination remarks. NOT TRUE. I contacted Uber and demanded a meeting with the driver to clarify that offensive report. Uber never was able to sustain the driver's claim and eventually they opted to ignore my messages. Very disappointing experience._x000D_I might use Uber in the future but I'll be very cautious checking the charges before I leave the car after the service. And I would advice to customers to do the same."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | e0cad979-e491-411d-81d0-0bbfd132d29c | null | Default | 2017-07-31T00:00:00 | {
"text_length": 1285
} |
I took an UBER from Pacific Heights to the SF airport and it cost $85.00!!!! That is outrageous! I was not told of the charge, as the driver picked me up at the airport, then stopped at my hotel to get my suitcase and then to the airport. The traffic was bad, but he should have told me it would be $85.00, that is crazy!! | {
"text": "I took an UBER from Pacific Heights to the SF airport and it cost $85.00!!!! That is outrageous! I was not told of the charge, as the driver picked me up at the airport, then stopped at my hotel to get my suitcase and then to the airport. The traffic was bad, but he should have told me it would be $85.00, that is crazy!!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e0eb5bc2-e22e-436c-a3f3-bf24b640d9fd | null | Default | 2016-11-21T00:00:00 | {
"text_length": 322
} |
Uber accepted a prebooking for a 5 a.m. pick up to the airport with a quote of $32 base price plus taxes. An e mail stating that surge pricing was in effect was sent just as the driver arrived. We were already in the street. There was no time to cancel and book a limo so we got in. As a result, our fare was augmented to $126. I complained and they reduced it to $114. I am still fighting for a fair settlement . Today I took a cab. | {
"text": "Uber accepted a prebooking for a 5 a.m. pick up to the airport with a quote of $32 base price plus taxes. An e mail stating that surge pricing was in effect was sent just as the driver arrived. We were already in the street. There was no time to cancel and book a limo so we got in. As a result, our fare was augmented to $126. I complained and they reduced it to $114. I am still fighting for a fair settlement . Today I took a cab."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e0f0cee3-95b7-4a91-abfd-4fd69a7d0bd4 | null | Default | 2017-10-06T00:00:00 | {
"text_length": 433
} |
It took 3 days in London & numerous tries to finally get a ride. The online demo looked so simple. Not so! | {
"text": "It took 3 days in London & numerous tries to finally get a ride. The online demo looked so simple. Not so!"
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | e101878e-55cc-4735-b1f4-77746ca9d527 | null | Default | 2016-04-26T00:00:00 | {
"text_length": 106
} |
March 2015 I took a trip to New York. A coworker suggested I try the Uber app. Trip one, the pick up at the airport, the driver was sitting in the wrong place and expected me to walk to him at the other end of the terminal. Trip 2 a short ride from my hotel was $20, when a yellow cab for the same trip was $8. The driver again stopped midway down the block and parked in front of another hotel. It took him 25 minutes to find me, when the APP showed his car making circles around the blocks nearby. Trip 3 the driver did not know where to go to find Broadway and Lafayette. Uber drivers use their personal cars to pick up a few fares. They don't know the normal taxi protocols, and it cost be double or more for each local ride. Yellow Cabs are still a great service, with professionals who may not have fancy black cars, but have expertise in driving. | {
"text": "March 2015 I took a trip to New York. A coworker suggested I try the Uber app. Trip one, the pick up at the airport, the driver was sitting in the wrong place and expected me to walk to him at the other end of the terminal. Trip 2 a short ride from my hotel was $20, when a yellow cab for the same trip was $8. The driver again stopped midway down the block and parked in front of another hotel. It took him 25 minutes to find me, when the APP showed his car making circles around the blocks nearby. Trip 3 the driver did not know where to go to find Broadway and Lafayette. Uber drivers use their personal cars to pick up a few fares. They don't know the normal taxi protocols, and it cost be double or more for each local ride. Yellow Cabs are still a great service, with professionals who may not have fancy black cars, but have expertise in driving."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e101ebc3-78bd-4ef2-ab28-e57e85054c5b | null | Default | 2015-04-02T00:00:00 | {
"text_length": 853
} |
I have been driving with Uber for over three months. I have great reviews from passengers who I have dropped off at many locations all around Orlando. I strongly recommend that no one drives with Uber. They are complete rip off. You will spend more money on gas and put so many miles on your car that you don't even make enough to fill your tank back up and on top of that if there's a rude passenger which Uber does not confirm who the passenger is. They will cause damage to your car and once he reported to Uber they will tell you that he sent it off to an insurance adjuster and I did no longer responsible. Any insurance adjuster will tell you that you have to pay $1000 or more to fix your own car. They don't want to take responsibility for anything and when you sign up for Uber it clearly states that they are responsible for damages caused by passengers. | {
"text": "I have been driving with Uber for over three months. I have great reviews from passengers who I have dropped off at many locations all around Orlando. I strongly recommend that no one drives with Uber. They are complete rip off. You will spend more money on gas and put so many miles on your car that you don't even make enough to fill your tank back up and on top of that if there's a rude passenger which Uber does not confirm who the passenger is. They will cause damage to your car and once he reported to Uber they will tell you that he sent it off to an insurance adjuster and I did no longer responsible. Any insurance adjuster will tell you that you have to pay $1000 or more to fix your own car. They don't want to take responsibility for anything and when you sign up for Uber it clearly states that they are responsible for damages caused by passengers."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e11623a9-a73d-4930-a0ee-124d32d0c218 | null | Default | 2017-01-12T00:00:00 | {
"text_length": 864
} |
In fact, lately I haven't used any other service because Uber is just so effective and affordable, especially when going out socially, because drinking and driving is not an option. | {
"text": "In fact, lately I haven't used any other service because Uber is just so effective and affordable, especially when going out socially, because drinking and driving is not an option."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | e12ec5f7-44bc-411b-9aba-573bbf790cce | null | Default | 2017-11-08T00:00:00 | {
"text_length": 181
} |
Car number plate: GFI4CZKThis may not reflect the whole of UBER, however, as my first and subsequentially last UBER ride, I think its safe to say this driver was enough to turn me against using it ever again. First, he tried to overcharge my us for our luggage (literally 4 shopping bags), despite it fitting with an excess of room, then he refused to take us when we refused to pay the overcharged amount. Rude and horrible experience which reflects poorly on the whole company. Would recommend UBER to start sufficiently interviewing their drivers so we, as customers, do not have to put up with such disgusting manners which utterly ruined my day. It may be amazing in the US but in the UK you are graced with the most shocking drivers who have no concept of customer service. If you use UBER and get this number plate, then save yourself the bother and find another car. | {
"text": "Car number plate: GFI4CZKThis may not reflect the whole of UBER, however, as my first and subsequentially last UBER ride, I think its safe to say this driver was enough to turn me against using it ever again. First, he tried to overcharge my us for our luggage (literally 4 shopping bags), despite it fitting with an excess of room, then he refused to take us when we refused to pay the overcharged amount. Rude and horrible experience which reflects poorly on the whole company. Would recommend UBER to start sufficiently interviewing their drivers so we, as customers, do not have to put up with such disgusting manners which utterly ruined my day. It may be amazing in the US but in the UK you are graced with the most shocking drivers who have no concept of customer service. If you use UBER and get this number plate, then save yourself the bother and find another car."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e1363c37-da2e-4293-983a-3b9d5341cb16 | null | Default | 2018-09-09T00:00:00 | {
"text_length": 874
} |
When I put in a request for an Uber driver, one driver responded and called me and said he is not allowed to pick me up at the Westchester county airport and drop me off in Westchester. He directed me to put in a destination outside of Westchester. I did not do this as I felt it was a scam and I would be charged a higher amount because the amount of the fare would be calculated based on a further destination. When I declined his direction I requested an Uber driver again and a different driver told me to do the same as the first. I declined again feeling it was a scam and took a regular taxi at that point. Scamming passengers is a horrible way to do business. | {
"text": "When I put in a request for an Uber driver, one driver responded and called me and said he is not allowed to pick me up at the Westchester county airport and drop me off in Westchester. He directed me to put in a destination outside of Westchester. I did not do this as I felt it was a scam and I would be charged a higher amount because the amount of the fare would be calculated based on a further destination. When I declined his direction I requested an Uber driver again and a different driver told me to do the same as the first. I declined again feeling it was a scam and took a regular taxi at that point. Scamming passengers is a horrible way to do business."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e142a79f-a179-4c68-a6af-46dffad0ce1b | null | Default | 2015-12-21T00:00:00 | {
"text_length": 672
} |
I left my holiday present in the Uber ride and Elaine brought to back to me. Hooray for Uber and Elaine!!! | {
"text": "I left my holiday present in the Uber ride and Elaine brought to back to me. Hooray for Uber and Elaine!!!"
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | e14acd5c-2106-4f94-b627-787aa28953f2 | null | Default | 2017-03-28T00:00:00 | {
"text_length": 106
} |
Saw 3 cars on map and none would come not a big enough fair for them. Stranded handy caped passenger. | {
"text": "Saw 3 cars on map and none would come not a big enough fair for them. Stranded handy caped passenger."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | e16b350e-31a0-47bc-9a48-5671a35e5dc4 | null | Default | 2019-03-15T00:00:00 | {
"text_length": 101
} |
App was great. Driver responded immediately and came on time. Early am. Respected my need to wake up. Quiet ride and easy arrival at airport. | {
"text": "App was great. Driver responded immediately and came on time. Early am. Respected my need to wake up. Quiet ride and easy arrival at airport."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | e19c4d07-08f3-43af-851e-25e0ae5f6d45 | null | Default | 2018-07-10T00:00:00 | {
"text_length": 141
} |
Ordered food through UberEats. Driver ran away with food. Uber charges me for the food anyway stating that's their policy. Contacting customer service certifies that there isn't a concept of service, the agents only correspond via email and have kept on sending generic comments without attempting to understand what may have happened. Every correspondence is abruptly closed without any resolution. When I posted a review on the Google play store, the company immediately responds that I can contact them for assistance. When I did that the same circus started again. This is the worst customer service by any standard. | {
"text": "Ordered food through UberEats. Driver ran away with food. Uber charges me for the food anyway stating that's their policy. Contacting customer service certifies that there isn't a concept of service, the agents only correspond via email and have kept on sending generic comments without attempting to understand what may have happened. Every correspondence is abruptly closed without any resolution. When I posted a review on the Google play store, the company immediately responds that I can contact them for assistance. When I did that the same circus started again. This is the worst customer service by any standard."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e1b3159e-4280-45f3-9719-1633faf3fd5e | null | Default | 2018-12-28T00:00:00 | {
"text_length": 620
} |
As a driver I thought Uber was a great company ,until I was in an accident. That is when you will find out what a lousy company they really are.Because you are using you own vehicle they suspended my account did absolutely nothing to help me get back on the road or assist me in getting a rental car. Uber non customer service is a real joke they where a useless piece of garbage.They have a 1000 dollar deductibe you have to pay to speed up the process and they tell you the will go after the other carries insurance company.It will be 20 days before my car is fixed. | {
"text": "As a driver I thought Uber was a great company ,until I was in an accident. That is when you will find out what a lousy company they really are.Because you are using you own vehicle they suspended my account did absolutely nothing to help me get back on the road or assist me in getting a rental car. Uber non customer service is a real joke they where a useless piece of garbage.They have a 1000 dollar deductibe you have to pay to speed up the process and they tell you the will go after the other carries insurance company.It will be 20 days before my car is fixed."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e1e58544-2a97-4dc3-84f2-62dffc55d9a0 | null | Default | 2018-05-11T00:00:00 | {
"text_length": 571
} |
Since I don't do any crazy stuff while riding in an Uber car, my experiences have been positive. I see in the news all the time, these people doing stupid stuff while riding in an Uber car. They have no respect for the person using THEIR OWN VEHICLE, to drive them around. | {
"text": "Since I don't do any crazy stuff while riding in an Uber car, my experiences have been positive. I see in the news all the time, these people doing stupid stuff while riding in an Uber car. They have no respect for the person using THEIR OWN VEHICLE, to drive them around."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | e21136e2-2e76-4a4b-9bff-618cde191206 | null | Default | 2018-07-12T00:00:00 | {
"text_length": 272
} |
Feedback about the booking fee. Recently Uber started to charge a so-called booking fee, claiming that this is to support one of a sudden safety initiatives. What am I getting from your safety initiatives? Just another trick to charge customers more. Would love to see the list of Uber initiates they currently do for passengers. Also, there is no transparency about the fee. It should be added to the estimated cost of a trip before a customer orders rather than in a sneaky way of adding after the fact. Just very frustrating because such a reputable company like Uber make its customer feel like fools. | {
"text": "Feedback about the booking fee. Recently Uber started to charge a so-called booking fee, claiming that this is to support one of a sudden safety initiatives. What am I getting from your safety initiatives? Just another trick to charge customers more. Would love to see the list of Uber initiates they currently do for passengers. Also, there is no transparency about the fee. It should be added to the estimated cost of a trip before a customer orders rather than in a sneaky way of adding after the fact. Just very frustrating because such a reputable company like Uber make its customer feel like fools."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e217d204-6651-48f0-97cd-34bf4856de3b | null | Default | 2019-05-29T00:00:00 | {
"text_length": 605
} |
Headed to the airport, Uber asks me to confirm my phone number. I do, and they ask me to enter a 4 digit code that I never receive. I contact customer support via the app (there is no phone number), and they ask for my phone number, a screenshot of my phone number, and my last few trips. They contact me almost 2 hours after submitting these details to ask for these 3 details again. I sent this info again, and they reply with a similar message. I type everything out and take new screenshots of everything, and they once again ask me for my phone number. I finally ask, "Is there any way I can continue using your app, or do I have to use a competitor going forward?" 20 hours passes. No answer. All I want to do is use the app, all of my info is the same, and has never changed. | {
"text": "Headed to the airport, Uber asks me to confirm my phone number. I do, and they ask me to enter a 4 digit code that I never receive. I contact customer support via the app (there is no phone number), and they ask for my phone number, a screenshot of my phone number, and my last few trips. They contact me almost 2 hours after submitting these details to ask for these 3 details again. I sent this info again, and they reply with a similar message. I type everything out and take new screenshots of everything, and they once again ask me for my phone number. I finally ask, \"Is there any way I can continue using your app, or do I have to use a competitor going forward?\" 20 hours passes. No answer. All I want to do is use the app, all of my info is the same, and has never changed."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e23b8e43-4124-4705-91de-eea8be2aaa3f | null | Default | 2018-12-01T00:00:00 | {
"text_length": 782
} |
I am in a non-profit organization that is financially assisting seniors with no other transportation choices to use Uber via 24-Hour Care home health. Our Friends of Outreach will pay the app fees and the charge for rides for vetted seniors through the non-profit via the city of Irvine. Certain seniors who don't have access to a phone that can connect the apps, and also don't meet the criteria for use of other transportation modes we support financially, are using the service on a trial basis on 12-week contracts. So far so good. | {
"text": "I am in a non-profit organization that is financially assisting seniors with no other transportation choices to use Uber via 24-Hour Care home health. Our Friends of Outreach will pay the app fees and the charge for rides for vetted seniors through the non-profit via the city of Irvine. Certain seniors who don't have access to a phone that can connect the apps, and also don't meet the criteria for use of other transportation modes we support financially, are using the service on a trial basis on 12-week contracts. So far so good."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | e2959503-11f1-4110-878a-949a6c835a9d | null | Default | 2017-09-23T00:00:00 | {
"text_length": 535
} |
I drive for Uber in Milwaukee, Wisconsin. I keep my car clean, inside and out, and often receive compliments on cleanliness. Uber drivers cannot be called from a time of more than 15 minutes from the pick up point, unless there is no other driver in the area. I have been called at 16 minutes without surge pricing. Speaking about pricing, in the Milwaukee area, the minimum charge is currently $5.25 (Uber X), of which the driver receives $3.20. The rate is based on $1.20/mile and $0.20/ minute (Uber X). Passengers often call Uber X when they should be calling an XL, but are rarely turned away. This does not give them a right to complain on that part. Customers are given estimates of the cost, as long as they put in the destination, and are notified if it is surging. They are allowed to cancel at any time, even after I arrive, without penalty. Fares can vary based on route taken, construction delays, accidents, and other traffic delays. I end the trip immediately, as per Uber policy, when I mess up on the route, get stuck in traffic, or if the customer gets upset because of the trip. The customer is my number one priority, and I treat every passenger the way I would want them to treat me. The large part of my ridership is intoxicated college students, and they often get rowdy in my car. It takes alot of patience, which gets trying, to keep professional. If this doesn't sound like a job for you, please, don't apply to drive. I agree that there are problems with Uber, most freqently is due to GPS location with dropped pins. I suggest to manually enter your location of pick up and drop off, and contact your driver as soon as you get a conformation and verify your location. I notify all my passengers, when I arrive, of the address I am at to confirm my location is where they want me. For passengers, if you are expecting an Uber to arrive, please be ready, look for a message, and respond promptly. Drivers are paid per completed trip, not per hour, and do not make money sitting and waiting. Which is why I only wait 5 minutes after I arrive, unless the customer contacts me, responds to my message, or asks me to wait. I often get into a surging area, for pick up, and have to wait for a customer who never shows or cancels after I have been waiting. This is upsetting because I could be out picking up an actual person who needs my service. Drivers do not know where your destination is until he starts the trip, so we cannot decline to take you anywhere until we have already started the trip, after which we are committed to following through because the app does not allow us to cancel a trip in progress. I have never turned away a customer based on destination, nor for them needing my trunk space. I have picked up customers from grocery stores and helped them with their groceries, even carried them inside for them. I have picked up people for the airport and loaded and unloaded their luggage, and wished them a safe trip! In Milwaukee, Uber does not have privileges to pick up at Mitchell International Airport, or at least Uber X's. I often make trips from the downtown area to Waukesha, New Berlin, Greenfield, Grafton, Oak Creek, and Pewaukee. These fares are typically between $13 to $26 on non-surge rates. Those trips are between 15 and 25 minutes one way. My take on these trips average out to about a dollar per mile and Uber takes the rest. | {
"text": "I drive for Uber in Milwaukee, Wisconsin. I keep my car clean, inside and out, and often receive compliments on cleanliness. Uber drivers cannot be called from a time of more than 15 minutes from the pick up point, unless there is no other driver in the area. I have been called at 16 minutes without surge pricing. Speaking about pricing, in the Milwaukee area, the minimum charge is currently $5.25 (Uber X), of which the driver receives $3.20. The rate is based on $1.20/mile and $0.20/ minute (Uber X). Passengers often call Uber X when they should be calling an XL, but are rarely turned away. This does not give them a right to complain on that part. Customers are given estimates of the cost, as long as they put in the destination, and are notified if it is surging. They are allowed to cancel at any time, even after I arrive, without penalty. Fares can vary based on route taken, construction delays, accidents, and other traffic delays. I end the trip immediately, as per Uber policy, when I mess up on the route, get stuck in traffic, or if the customer gets upset because of the trip. The customer is my number one priority, and I treat every passenger the way I would want them to treat me. The large part of my ridership is intoxicated college students, and they often get rowdy in my car. It takes alot of patience, which gets trying, to keep professional. If this doesn't sound like a job for you, please, don't apply to drive. I agree that there are problems with Uber, most freqently is due to GPS location with dropped pins. I suggest to manually enter your location of pick up and drop off, and contact your driver as soon as you get a conformation and verify your location. I notify all my passengers, when I arrive, of the address I am at to confirm my location is where they want me. For passengers, if you are expecting an Uber to arrive, please be ready, look for a message, and respond promptly. Drivers are paid per completed trip, not per hour, and do not make money sitting and waiting. Which is why I only wait 5 minutes after I arrive, unless the customer contacts me, responds to my message, or asks me to wait. I often get into a surging area, for pick up, and have to wait for a customer who never shows or cancels after I have been waiting. This is upsetting because I could be out picking up an actual person who needs my service. Drivers do not know where your destination is until he starts the trip, so we cannot decline to take you anywhere until we have already started the trip, after which we are committed to following through because the app does not allow us to cancel a trip in progress. I have never turned away a customer based on destination, nor for them needing my trunk space. I have picked up customers from grocery stores and helped them with their groceries, even carried them inside for them. I have picked up people for the airport and loaded and unloaded their luggage, and wished them a safe trip! In Milwaukee, Uber does not have privileges to pick up at Mitchell International Airport, or at least Uber X's. I often make trips from the downtown area to Waukesha, New Berlin, Greenfield, Grafton, Oak Creek, and Pewaukee. These fares are typically between $13 to $26 on non-surge rates. Those trips are between 15 and 25 minutes one way. My take on these trips average out to about a dollar per mile and Uber takes the rest."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | e2b8d231-094c-42c4-b391-bd05ecec54b3 | null | Default | 2015-11-30T00:00:00 | {
"text_length": 3387
} |
App was showing me cab is 5 minutes away. By the time I come down from my building and reach my society gate. The cab was there but drive didn't allow me to seat. He said I have cancelled ur ride. He didn't even call me before canceling it. It was quite rude. Never expected such kind of experience with uber. | {
"text": "App was showing me cab is 5 minutes away. By the time I come down from my building and reach my society gate. The cab was there but drive didn't allow me to seat. He said I have cancelled ur ride. He didn't even call me before canceling it. It was quite rude. Never expected such kind of experience with uber."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e2ba1fb1-762a-472a-b9b5-722e683fd16c | null | Default | 2017-04-19T00:00:00 | {
"text_length": 309
} |
It's August 2nd here in Dallas Texas and it is raining very hard. I called for an Uber ride to go to an ortho appointment that I have at Parkland Hospital. I was involved in horrific accident in January and my leg was nearly severed and it was saved from being amputated. I've been in a wheelchair for months today was my first to leave the house without a wheelchair or a walker to go to an appointment. It was pouring rain and the driver pulled up. | {
"text": "It's August 2nd here in Dallas Texas and it is raining very hard. I called for an Uber ride to go to an ortho appointment that I have at Parkland Hospital. I was involved in horrific accident in January and my leg was nearly severed and it was saved from being amputated. I've been in a wheelchair for months today was my first to leave the house without a wheelchair or a walker to go to an appointment. It was pouring rain and the driver pulled up."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e2c1df4a-2607-4e40-ad5f-b63e45f7a260 | null | Default | 2017-08-02T00:00:00 | {
"text_length": 450
} |
I've had a really great experience with Uber as a customer. I've been lucky to have had professional, timely, and friendly drivers who easily put me at ease, and got me to my destination safely, and in a timely manner. | {
"text": "I've had a really great experience with Uber as a customer. I've been lucky to have had professional, timely, and friendly drivers who easily put me at ease, and got me to my destination safely, and in a timely manner."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | e2df1cde-763f-4914-88ff-d16080ece4cf | null | Default | 2019-03-10T00:00:00 | {
"text_length": 218
} |
Undisclosed charges and fees - This company does not offer support to its driver partners. They adjust fare payments without giving the driver notice and close http links to access driver support and withhold account information. I haven't received full payment for service rendered and can not reach a live person or received a chat response to resolve it. | {
"text": "Undisclosed charges and fees - This company does not offer support to its driver partners. They adjust fare payments without giving the driver notice and close http links to access driver support and withhold account information. I haven't received full payment for service rendered and can not reach a live person or received a chat response to resolve it."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e2ea83af-47e6-4923-8dbc-c4b9e4d08eed | null | Default | 2017-02-14T00:00:00 | {
"text_length": 357
} |
I decided to take Uber to the Airport instead of hiring a service the day before (savings $25). I know my rating with Uber is 5 stars (I asked every driver I'd ever ran into)._x000D_After waiting for 12' to arrive, the first Uber driver that accepted my request came to 3 blocks of my building and cancelled. The second one also cancelled after a few minutes and so did a third one. Now I was out of time so I called a Taxi cab company and hired a regular cab. No more Uber to the Aiport at LAX for me._x000D_I read other postings and what happens seems to be that the driver do not make enough money and they also work for other services like Lift. They accept a fare and if before they pick you up a better fare appears on the other service, they cancel the pick up and there you are, back to square one._x000D_Again, if it is important to be on time, no Uber for me.. | {
"text": "I decided to take Uber to the Airport instead of hiring a service the day before (savings $25). I know my rating with Uber is 5 stars (I asked every driver I'd ever ran into)._x000D_After waiting for 12' to arrive, the first Uber driver that accepted my request came to 3 blocks of my building and cancelled. The second one also cancelled after a few minutes and so did a third one. Now I was out of time so I called a Taxi cab company and hired a regular cab. No more Uber to the Aiport at LAX for me._x000D_I read other postings and what happens seems to be that the driver do not make enough money and they also work for other services like Lift. They accept a fare and if before they pick you up a better fare appears on the other service, they cancel the pick up and there you are, back to square one._x000D_Again, if it is important to be on time, no Uber for me.."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | e2ff416d-7553-4325-a3b6-a6eb087ee930 | null | Default | 2016-01-04T00:00:00 | {
"text_length": 870
} |
I set up an Uber account in June 2018 for a trip scheduled to Seattle. I used the train system instead of Uber, however, someone had used my account several times in foreign countries and edited my personal account. I've tried several times to reach someone to cancel/refund my account but keep get redirected to use the “help†link within my account. I'm unable to communicate through the help link because the person whose edited my account has access to it! It's crazy. I've sent a message through “Get Human Services†for Uber to contact me immediately and provided my cell last week - still no follow-up. Uber has no customer services value and clearly shows it. I'm appalled at their lack of services that get so much national exposure/marketing. All I want is to have safety of my personal information and stop others from using it. Be aware of your potential risks before signing up. | {
"text": "I set up an Uber account in June 2018 for a trip scheduled to Seattle. I used the train system instead of Uber, however, someone had used my account several times in foreign countries and edited my personal account. I've tried several times to reach someone to cancel/refund my account but keep get redirected to use the “help†link within my account. I'm unable to communicate through the help link because the person whose edited my account has access to it! It's crazy. I've sent a message through “Get Human Services†for Uber to contact me immediately and provided my cell last week - still no follow-up. Uber has no customer services value and clearly shows it. I'm appalled at their lack of services that get so much national exposure/marketing. All I want is to have safety of my personal information and stop others from using it. Be aware of your potential risks before signing up."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e3182b46-6a99-4441-b0cc-3a154428589c | null | Default | 2018-12-19T00:00:00 | {
"text_length": 899
} |
Saturday, May 5th late morning, I used Uber for a 20 minute drive from my home to a high school where my chorus was performing a concert. I have used Uber a number of times in the past with positive results. I carried only a light suit bag with me. No food or drinks. I agreed to the $17 fare and was delivered without any delays. Later in the day, my email showed a double charge...two $17 charges at exactly the same time...an honest error, I thought. The next morning they emailed to notify they were correcting my charge to add an $80 cleaning fee! I am disputing this, but the truth is the driver was creating extra charges. I didn't spill or do anything to his vehicle, nor did he advise me of adding a cleaning fee. He complained endlessly during the trip of his late car payment. I won't use Uber again since this is a nearly impossible dispute. They apparently accept the drivers word with no proof. | {
"text": "Saturday, May 5th late morning, I used Uber for a 20 minute drive from my home to a high school where my chorus was performing a concert. I have used Uber a number of times in the past with positive results. I carried only a light suit bag with me. No food or drinks. I agreed to the $17 fare and was delivered without any delays. Later in the day, my email showed a double charge...two $17 charges at exactly the same time...an honest error, I thought. The next morning they emailed to notify they were correcting my charge to add an $80 cleaning fee! I am disputing this, but the truth is the driver was creating extra charges. I didn't spill or do anything to his vehicle, nor did he advise me of adding a cleaning fee. He complained endlessly during the trip of his late car payment. I won't use Uber again since this is a nearly impossible dispute. They apparently accept the drivers word with no proof."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e3190344-463d-4b95-b28f-0ec7ff89a890 | null | Default | 2018-05-08T00:00:00 | {
"text_length": 908
} |
Charged me 13$ To get dropped off at airport Could not speak English dropped me off in a parking lot across from airport !! Took uber home from airport got charged 50.73. It's impossible to contact someon there. And it was my second mom English speaking cabbie. Who's car stunk like yellow cabs. Cabbies. Frustrated. | {
"text": "Charged me 13$ To get dropped off at airport Could not speak English dropped me off in a parking lot across from airport !! Took uber home from airport got charged 50.73. It's impossible to contact someon there. And it was my second mom English speaking cabbie. Who's car stunk like yellow cabs. Cabbies. Frustrated."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e3226bbf-f55e-434f-bb9a-bba435ea88cb | null | Default | 2016-02-25T00:00:00 | {
"text_length": 319
} |
First of all, this company is a total fraud, they tell their drivers they make 20 an hour which is total lie, you makeless than minimum wage, you have to also factor fuel costs, wear and tear of youof car and a lot of oil changes, bottom line is this company isn't worth the trouble, please don't sign up for Uber, you only be their for few months and then deactivate you and stuck paying car payments and no job. As a passenger it's great until your credit card is abused, take a cab it's safer on you and your credit card | {
"text": "First of all, this company is a total fraud, they tell their drivers they make 20 an hour which is total lie, you makeless than minimum wage, you have to also factor fuel costs, wear and tear of youof car and a lot of oil changes, bottom line is this company isn't worth the trouble, please don't sign up for Uber, you only be their for few months and then deactivate you and stuck paying car payments and no job. As a passenger it's great until your credit card is abused, take a cab it's safer on you and your credit card"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e34bd124-e449-4151-ac07-0a1022f612e9 | null | Default | 2015-06-09T00:00:00 | {
"text_length": 523
} |
The Uber drivers that we used were OK. One was creepy and the other two ladies were nice. The one thing they all had in common, they were SLOW. They drive way below the speed limit and I felt like I was never going to get to my destination. | {
"text": "The Uber drivers that we used were OK. One was creepy and the other two ladies were nice. The one thing they all had in common, they were SLOW. They drive way below the speed limit and I felt like I was never going to get to my destination."
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | e3526726-108c-48b3-a272-bf02b56a6080 | null | Default | 2017-09-04T00:00:00 | {
"text_length": 240
} |
Uber first tried to charge me for 2 incorrect rides that I did not take. When I disputed with my credit card company- Wells Fargo - they ONLY removed the rides I did not take. Uber is stating I did not pay for the 2 rides I did take. I sent proof of screen shots from wells fargo site and even spoke to wells 2 times where they say I did pay and it was not retracted. You cannot call Uber and speak to someone. They just keep replying back that I did not pay. I cannot even book another ride. | {
"text": "Uber first tried to charge me for 2 incorrect rides that I did not take. When I disputed with my credit card company- Wells Fargo - they ONLY removed the rides I did not take. Uber is stating I did not pay for the 2 rides I did take. I sent proof of screen shots from wells fargo site and even spoke to wells 2 times where they say I did pay and it was not retracted. You cannot call Uber and speak to someone. They just keep replying back that I did not pay. I cannot even book another ride."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e383749c-a289-4a10-8dd5-6781add061c5 | null | Default | 2017-05-30T00:00:00 | {
"text_length": 492
} |
I suppose my 1st; emotional review was rejected by this site because it was anonymous. Too bad because people say all truths with 1st story. So because they decided to support Uber and not post my real-life experiences, hear it a filtered narrative. I work for Uber but before I worked for Uber I was a passenger. Uber - Passenger: Uber is pre-installed on ALL androids because some politician was paid and lobbyist got this approved. This is probably why this company gets away with so much **. Uber is a technology and is run from Philippines or India with some fake headquarters in California. I called the California attorney general to issue complaints – THAT HOW I FOUND OUT. | {
"text": "I suppose my 1st; emotional review was rejected by this site because it was anonymous. Too bad because people say all truths with 1st story. So because they decided to support Uber and not post my real-life experiences, hear it a filtered narrative. I work for Uber but before I worked for Uber I was a passenger. Uber - Passenger: Uber is pre-installed on ALL androids because some politician was paid and lobbyist got this approved. This is probably why this company gets away with so much **. Uber is a technology and is run from Philippines or India with some fake headquarters in California. I called the California attorney general to issue complaints – THAT HOW I FOUND OUT."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e391548f-aeaf-49b9-b408-d0fdcc515aaf | null | Default | 2019-04-27T00:00:00 | {
"text_length": 683
} |
It is quite obvious that the majority of the reviews here are being submitted by Lyft/SideCar associates and cab drivers. There are many tip-offs that support this fact. The reviews with the improper grammar, choppy sentences, and misspellings (even with spellcheck) are mostly cab driver reviews or reviews entered on behalf of them. The more sophisticated and technical reviews that describe the theories, methods, and inner workings of Uber and Uber technology are obviously Lyft or Sidecar associates. Hey, nice try though. If I had not been driving for Uber and using Uber personally for more than a year I may have fell for your BS reviews and stories myself. I'm not saying all of these reviews are bogus, but I would say that 70 to 80 percent of these reviews are. Geez...who complains about rates that they agree to before hand? I don't see anyone writing positive reviews about the 93 cents a mile fares or riding in nice, clean vehicles that don't wreak of cigarette smoke! Get a life Lyft and cabbies...and welcome to the 21st century! | {
"text": "It is quite obvious that the majority of the reviews here are being submitted by Lyft/SideCar associates and cab drivers. There are many tip-offs that support this fact. The reviews with the improper grammar, choppy sentences, and misspellings (even with spellcheck) are mostly cab driver reviews or reviews entered on behalf of them. The more sophisticated and technical reviews that describe the theories, methods, and inner workings of Uber and Uber technology are obviously Lyft or Sidecar associates. Hey, nice try though. If I had not been driving for Uber and using Uber personally for more than a year I may have fell for your BS reviews and stories myself. I'm not saying all of these reviews are bogus, but I would say that 70 to 80 percent of these reviews are. Geez...who complains about rates that they agree to before hand? I don't see anyone writing positive reviews about the 93 cents a mile fares or riding in nice, clean vehicles that don't wreak of cigarette smoke! Get a life Lyft and cabbies...and welcome to the 21st century!"
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | e399648a-1ed6-4755-8ad5-2b7100011a32 | null | Default | 2016-01-10T00:00:00 | {
"text_length": 1047
} |
I take Uber to work at least 4 times a week - yesterday I get a driver, Steven, who was a complete ** and claimed he didn't know the Philly and was at the mercy of his GPS. As shown by the map, he clearly is a dishonest driver and a danger to passengers and other drivers. After such a horrible experience and not to mention being late for work, I will never take Uber again. | {
"text": "I take Uber to work at least 4 times a week - yesterday I get a driver, Steven, who was a complete ** and claimed he didn't know the Philly and was at the mercy of his GPS. As shown by the map, he clearly is a dishonest driver and a danger to passengers and other drivers. After such a horrible experience and not to mention being late for work, I will never take Uber again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e3cc9cca-7f74-4dab-b8d9-fcc579302f0f | null | Default | 2016-10-27T00:00:00 | {
"text_length": 375
} |
I have been working for Uber as a driver for several months now and have never had a problem with them until now. About 2 weeks ago while on my shift I picked up 2 really intoxicated females. One proceeded to sit in the front passenger seat. While on route to drop them off at their destination the front passenger refused to put on her seat belt and was very obnoxious. She finally fastened her seat belt, then said she felt like throwing up. In the process she tries to yank my glove compartment open and kept messing with it to the point that she broke it, after breaking my glove compartment she vomited all over the inside and outside of my vehicle. | {
"text": "I have been working for Uber as a driver for several months now and have never had a problem with them until now. About 2 weeks ago while on my shift I picked up 2 really intoxicated females. One proceeded to sit in the front passenger seat. While on route to drop them off at their destination the front passenger refused to put on her seat belt and was very obnoxious. She finally fastened her seat belt, then said she felt like throwing up. In the process she tries to yank my glove compartment open and kept messing with it to the point that she broke it, after breaking my glove compartment she vomited all over the inside and outside of my vehicle."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e3ddad83-c728-41c3-8cb4-e951a8d839e7 | null | Default | 2016-08-12T00:00:00 | {
"text_length": 654
} |
All the convenience of a taxi at half the price. They are there in minutes rather than the unknown taxi ETA. They are always friendly. The cars are usually clean and smell good. I don't ever use taxis anymore. You can schedule a day and time to be picked up too. And that's very nice. | {
"text": "All the convenience of a taxi at half the price. They are there in minutes rather than the unknown taxi ETA. They are always friendly. The cars are usually clean and smell good. I don't ever use taxis anymore. You can schedule a day and time to be picked up too. And that's very nice."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | e3f5310d-7c4a-4547-94c7-0f1cda3c9a9b | null | Default | 2018-07-20T00:00:00 | {
"text_length": 284
} |
I have been a loyal customer of Uber. I cannot even get a hold of anyone. The drivers have been great. However their charging system is unprofessional and unreliable. I am going to have to report lost or stolen due to them. They do surcharges which flash so fast you don't even get a chance to see their charges. They also start charging you for rides that you do not even take or had even requested or even authorized. This is how they get your money and scam you. I wouldn't trust Uber unless it is a once in awhile type of thing, because when you are a continuous customer they drain your account and if you don't watch it closely you could be overdrawn with many fees. Luckily I watch mine. I am going to have to go to Lyft. Hopefully they are better. | {
"text": "I have been a loyal customer of Uber. I cannot even get a hold of anyone. The drivers have been great. However their charging system is unprofessional and unreliable. I am going to have to report lost or stolen due to them. They do surcharges which flash so fast you don't even get a chance to see their charges. They also start charging you for rides that you do not even take or had even requested or even authorized. This is how they get your money and scam you. I wouldn't trust Uber unless it is a once in awhile type of thing, because when you are a continuous customer they drain your account and if you don't watch it closely you could be overdrawn with many fees. Luckily I watch mine. I am going to have to go to Lyft. Hopefully they are better."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | e47b8bfe-dd53-4cca-9f86-6ee9e4e0d2ef | null | Default | 2017-03-16T00:00:00 | {
"text_length": 755
} |
Subsets and Splits