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Disable the content auto brightness and contrast option. [URL] | Dell XPS 13 2-in-1 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 16,0 GBWhen the screen of my Dell XPS 13 displayed dark colours for a period of time and then switches back to bright colours, those seem to glare and the saturation to be much higher than usual. Is there any idea to fix that problem?Thank's for any help! | Dell XPS 13 2-in-1, glaring colours |
Update to my issue: It is now resolved. Dell support requested that I reset my BIOS back to default. As reluctant as I am, I proceeded to reset. After the BIOS was set back to default, the battery immediately showed that it is fully charged and has 100% capacity. I had never changed any of these settings since receiving my new system. Well, that goes to show me that not all is bad. I'm happy now. | I have a two year old laptop that I use almost exclusively with the charger. Today I used it on battery, and the system shut down due to low battery after less than ten minutes. I restarted the computer and have been using it for over an hour with what windows is reporting to be 0% battery. I ran Window's battery report, which told me that the full charge capacity of my battery is just 2,816 mWh, less than 10% of the original 41,998 mWh design capacity. According to the battery report, I have been using the computer at a battery level of 11 mWh for an hour, which is obviously impossible. How can I get the computer to accurately measure it's battery level and capacity? Or am I just stuck having incorrect battery measurements and no way of knowing how much charge I actually have remaining. | Laptop reporting incorrect battery capacity |
Yes, I'm running a couple of 5580 with ext. displays and 2550 x 1440 res. Best regards Peter | The intel Integrated chip has maximum resolution of 1920 X 108 while the on board Nvidia GeForce 940MX supports higher resolutions. Can External monitor utilizes Nvidia GeForce 940MX resolutions? Thanks | Latitude 5580 External Monitor Maximum Resolution |
Solved: this update is the Kioxia 2TB NVME drive firmware | Hi, Windows update, on optional updates for windows 11 now includes DELL Inc Firmware 10.90.41.6 for my XPS 9510 (bios 1.8.0.) I cannot recognize firmware from version number. What is this? | DELL Inc Firmware 10.90.41.6 on optional windows 11 updates? |
Failure to recognize the AC adapter is not connected to the battery. One of three parts is faulty: The adapter itself, The DC input jack, The system board. Start with the AC adapter as you propose. If a new, OEM adapter isn't recognized, replace the DC jack. [URL] If that does not solve the problem, the charge circuit on the system board is faulty. Replace the system board. | I have an Inspiron 5570 that has issue with its ac adapter which shows Bios error Unknown Ac Adapter .... .. slows / underclock the CPU(current CPU speed around 0.40ghz to .80ghz) This also caused my battery to completely drained and pretty much a dead battery.I did some testing and found out that my center pin isn't outputting the enough voltage. Would buying a new Original Ac Adapter fixes bios error without buying a new battery? or would it need both ac adapter and battery just so it would not show a bios error and underclocks the CPU when used.I'm okay with it not having battery since it doesn't leave my table anyway since I have a separate laptop for outside use. | dell inspiron 5570 ac adapter |
Hello, Iets try to update the BIOS. Unplug all cables and remove the bottom cover. Unplug and remove battery. Unplug the CMOS battery for at least 1 minute and press the power button while all is disconnected for at least 20 sec. Watch this YouTube video Reassemble the laptop. Try the BIOS Update afterwards again. Does this solve the problem? If so, disconnect the Docking Station and connect the power supply directly to the laptop. Pls post result. Best regards Peter | Hi there, I have the following problem with my E7470. Symptom: Every now and then Windows 10 keeps shutting down ONLY when laptop is plugged to power supply. At some point the fan suddenly speeds up and the system gives the message: "shutting down" and then Windows shut down. This never happens when the laptop is only running on battery. It doesn't seem to be a temperature issue as sometimes it happens immediately after boot when the computer is running with no load at all. What I tried: - different power supply (tried 3 pcs) - same issue - removing the battery - same issue - different SSD with new Windows 10 - same issue Do you have any solution? | Latitude E7470 - WIN 10 shuts down when laptop is connected to the power supply |
Try reinstalling the NVIDIA and Intel GPU driver here: Intel UHD/Iris Xe Graphics Driver | Driver Details | Dell US NVIDIA GeForce RTX 3050 Ti/3060/3070/3080 Graphics Driver | Driver Details | Dell US And can you find out what's the refresh rate of your display? | I just received my brand new x17 R1, I turned it on, got to the main screen and click on apps and other programs and the screen will go black with lines in it and then return to normal, then when I click on any app or programs it does it again as well as a slight shift of the wallpaper then it corrects itself. I have updated drivers ect, and it still does it, however when I lower the screen resolution, I have no issues, the resolution was a factory setting to. I'll link a video of it. [URL] [IMAGE] | x17 R1, screen flickering, going black with lines |
Thunderbolt comes with multiple advantages over USB 3.x/c, but whether or not those advantages matter depends on the devices. If they're working fine over USB currently, there won't be much advantage unless one or more of the devices involves video output or ultra-high performance (NVMe) storage, among others. Then the speed advantage of Thunderbolt over USB comes into play, just as it does with video output (it's far more flexible with chaining displays, ultra-resolution monitors, etc. than USB 3.x by itself). | I just got an XPS 17 (9710) which has four Thunderbolt 4 connectors on it. I have no Thunderbolt 4 devices, but I have lots of regular USB devices to connect. I do not need a docking station and will not be using a second screen. I just need to connect all my existing USB hubs and devices to this new machine. The local electronics shop has some Thunderbolt 3 to USB-C connector cables ($45 from StarTech). They appear mechanically the same as Thunderbolt 4 but ... what am I giving up or losing or missing if I use a T3 cable instead of a T4 cable? | Thunderbolt 4 Connectors |
I managed to fix the CPU and RAM monitors not showing up on the latest updates for AWCC and OC controls. a Dell-cares mod asked me to verify the windows version using win+r and typing "msinfo32". while i was here I just so happened to notice that virtualization-based security was turned on and running. so I thought that was odd because i thought i already disabled VBS through core isolation i turned off virtualization/virtualization-based security by hitting the windows key and the search bar, typing "turn windows features on or off", unchecking "virtual machine platform" and "windows Hypervisor platform" and pressing OK after a restart everything was fixed and back to normal! | Ok so here's the issue I'm dealing with. About 2 weeks I opened a support ticket looking for a solution to fix my m17 R4 that wasn't showing the CPU nor RAM monitors in the AWCC fusion tab. I know AWCC has had some issues in the past that may be solved by uninstalling with revo Uninstaller and reinstalling, but I've done that many times, even with frequent restarts, and it did not work this time. The chat support lady was very nice and tried to help, uninstalling and reinstalling various things, to no avail. Eventually she had me do a hardware self-test on it through the BIOS iirc, and all components passed. Well, after that the CPU and RAM monitors were still not showing up, so they decided to send a technician out to my place to replace the motherboard, thinking that it was a hidden hardware issue. Well, after the motherboard replacement, the CPU and RAM monitors were still not showing up, it had the same issue as before. So, before opening another support ticket, I decided to try uninstalling the latest version of OC controls with revo uninstaller and reinstalling the previous version. This actually worked... about halfw[IMAGE]AWCC RAM monitor locked at 13818MHZ.ay. The CPU/RAM monitors did come back, and the CPU is showing normal, but now the RAM seems normal for about a minute then it spikes and locks at 13818 MHZ. If i close the laptop and reopen it it will show normal at 2300ish MHZ for maybe a minute before re-locking to 13818MHZ. Also, updating to the latest version of OC controls makes the CPU and RAM monitors go away again. I'd open another support ticket to report the bugs there but the support chat has been too busy to take any new chats for the past few days, so I decided to post here. | m17 R4, AWCC fusion CPU/RAM monitors broken |
This is a mute thread as I have returned the computer to the seller. Sorry to take up peoples time on this. | I have a Dell Latitude 7490 that I just got recently as a used machine and I am having several issues that I need help with. When I bought the machine it did not have a hard drive (SSD) or a battery. I bought a m2 NVME SSD installed it and installed windows. and for the most part it worked fine. During the time since I installed windows I had two issue. The first is after I booted the machine up the first time I opened Firefox and it tried to go to my Home Page (AOL Mail) it would take down the cable modem/router. I would have to restart it and then everything worked fine with Firefox and going to the home page until the next reboot. If I run Firefox in troubleshooting mode it does not cause the issue. The next problem I encounter may be a fore bearer to the last and most critical issue I have experience. I would randomly get a BSOD with the message "Your device ran into a problem. We're just collecting some error info ..." only it just hung at that point. At the bottom of that screen it referenced going to www.windows.com/stopcode WHEA_UNCORRECTBLE_ERROR. I went there an it says there appears to be a hardware issue and indentifies areas to look at. Nothing I did seemed to rectify the problem. Yesterday the new battery came in and I installed it. But after I installed it the last and most serious problem come up and it is that I cannot get the computer to recognize the NVME SSD at all. I have changed at the settings in the BIOS that I have seen reference it different posts in this forum, but nothing seems to work. I have taken out the battery, and tried it and it still doesn't work. I am lost at this point. Thanks in advance for any help on these issues, even if it is to redirect me somewhere else. | Several Issues with Latitude 7490 |
1. Unclear. If the Intel GPU is still controlling all outputs, then you'd be limited to 3 simultaneous independent displays, including the built-in display if you want to keep using it while external displays are attached. And the Intel GPU built into the CPUs used in the XPS 17 9700 is still the older GPU that only supports DisplayPort HBR2 and up to 4K 60 Hz, not the newer GPU included in the "Ice Lake" CPUs found in the XPS 13 that supports HBR3 and 5K (5120x3200). Note that certain ultrawide resolutions like 5120x1440 would be fine to run even on that older GPU because 5120x1440 is actually slightly less total pixel area than 4K (3840x2160). In terms of max frequency, again if the Intel GPU still controls all outputs, then at best you'd be limited to whatever you can run over DisplayPort HBR2. I believe QHD 144 Hz works over DisplayPort HBR2, but I don't know if Intel GPUs in general support 144 Hz at all. I've seen confirmation that they can run 120 Hz, but haven't seen 144 Hz either way. And again this all assumes that the Intel GPU does in fact control all outputs. If Dell has broken with their established pattern and wired at least some of the USB-C/TB3 ports straight to the NVIDIA GPU, then you'd be able to take advantage of whatever that GPU supported, which would include DisplayPort HBR3, 5K displays, and even things like G-Sync and VR.2. I touched on this above.3. To my knowledge, Intel only offers single and dual port Thunderbolt 3 controllers. I would expect that this system would use two dual port controllers. As to how bandwidth works, that will likely require someone who has one to look at device chains. My expectation would be that each TB3 port on the chassis will support PCIe x4, but each dual port controller will only have a PCIe x4 link wired back to the CPU. So any given port can run at max speed, but each pair will be sharing PCIe x4 bandwidth back to the CPU. I doubt that both dual port controllers would share a single PCIe x4 link back to the CPU, but I suppose that might be possible too. But note that PCIe traffic has no bearing on DisplayPort capabilities, since DisplayPort does not run over PCIe. It comes from an output being wired straight from the GPU to the Thunderbolt 3 controller.4. Looking at photos, the XPS 17 doesn't have a dedicated charging port, so it would have to charge via USB-C. Dell already makes a 130W USB-C charger that's been used with the XPS 15 9575 and the new XPS 15 9500. They might use that if that would be enough power to run the XPS 17, or they might stretch even farther past the 100W max of the USB PD spec and offer a 180W USB-C charger or something. The other possibility would be that the XPS 17's USB-C charger has to be plugged into two USB-C ports. The WD19DC dock already uses this dual connector design to provide up to 210W to systems that require power levels in that range, such as the Precision 7000 Series models. I hope that's not the answer, but on the other hand using a 130W power source on a 17" system equipped with an RTX GPU seems like a recipe for slow battery charging or possibly even battery drain under heavy load, and I'm not sure Dell would be able to safely push a lot more than 130W over a single USB-C connector. Maybe if they raised voltage rather than amperage? I'll be curious to see how this one goes. In any case, it's a safe bet that third party USB-C chargers won't be ideal because even a 100W third party charger wouldn't deliver the power level expected by this system, so using those would likely mean slower battery charging and/or performance throttling as the system tries to adapt to the reduced power budget. The existing XPS 15 models designed for a 130W power source already have this problem. And making it worse is the fact that right now, all Dell systems I've seen limit themselves to drawing no more than 65W from non-Dell power sources, even when the source can provide more and the system would benefit from more -- like the XPS 15, where using a third-party charger means that at best, you'll only be giving the system half the power it's designed to have available. I have no idea why Dell imposed that limitation and sincerely hope it goes away.5. Unless the system has display outputs wired directly to the NVIDIA GPU and you have a display attached to one of those outputs, then the system already disables the NVIDIA GPU when it's not needed. This technology is called NVIDIA Optimus. It's been around for years, and it's how the vast majority of dual GPU systems on the market have worked for years. The ability to do that is WHY most laptops have all of their display outputs wired to the Intel GPU, including the built-in display, since that means the NVIDIA GPU can be disabled when it's not needed. Otherwise, the NVIDIA GPU has to remain active whenever a display is connected to an output it controls, even if nothing graphics-intensive is going on. But the tradeoff to having everything wired to the Intel GPU is that certain technologies can't be passed through an Intel GPU at least today, including VR, G-Sync, stereoscopic 3D, and some others. In any case, you shouldn't need to manually disable the NVIDIA GPU. If it isn't being used, then it would be disabled automatically. And if it IS being used, then obviously disabling it would be a problem.6. An external GPU requires Thunderbolt 3 rather than regular USB-C, but since this system has that, yes you can use an eGPU. People have been doing this with the XPS 15 for a few generations now, and it has an NVIDIA GPU. I'd recommend that you use an NVIDIA GPU as your external GPU though, simply because matching vendors on your GPUs seems to avoid a lot of potential driver problems. The NVIDIA drivers will know not to use the built-in GPU when an eGPU is present, at least if it's an NVIDIA eGPU.7. Wait for reviews. But reviews of newer XPS 13 models still indicate that 4K imposes a significant battery life hit -- a few hours depending on usage on that system -- and that's on a 13" display. Fyi, Notebookcheck is a great site for notebook reviews. They go very in-depth on all sorts of aspects of the system, and they often test multiple configurations of the same model specifically to compare things like performance and battery life of different CPU configurations, different display options, etc. Take a look at some of their reviews of recent XPS 15 models to get a sense of what they do. You'll likely find separate reviews for the FHD and 4K versions of those systems, so I would fully expect them to do the same for the XPS 17.8. You could certainly disable it in Device Manager, but having used a few Dell systems with touchscreens, I haven't seen any that allow it to be disabled at a BIOS level. If you take a look at the Service Manual on support.dell.com when it becomes available, you might be able to determine whether the touchscreen has a dedicated connector that you can physically disconnect from the motherboard. But it might also be incorporated into a larger display ribbon connector, in which case that wouldn't be practical.9. I'm fairly sure I've seen options to disable the camera, and maybe even the fingerprint sensor, within the BIOS Setup of Dell systems. But I'm not 100% positive, and if you just want to disable the camera's Windows Hello capability rather than disabling the camera entirely, that might not be possible. You could certainly disable Windows Hello via Group Policy within Windows though.10. When you say order without an "external graphics card", did you mean a "discrete graphics card"? The XPS 17 certainly won't come standard with an external GPU. If you're asking whether it will be possible to order it without a built-in NVIDIA GPU, I don't think that's been confirmed one way or the other, and it might vary based on region anyway. The XPS 15 at least in the Dell US store can be ordered without an NVIDIA GPU as its lowest-end configuration, but then you can't get the 4K display. Previously you were also limited on memory and storage options if you chose the lowest-end configuration, but it seems they've fixed that. But again, this might vary from region to region too.11. Check the Service Manual on support.dell.com when it becomes available. The XPS 13 went to soldered WiFi a while ago, and it seems the XPS 15 just did that with the new 9500, judging by its Service Manual that's already available. But at least these days Intel owns Killer, so having Killer WiFi soldered onto the board isn't nearly as big a problem as it was when the XPS 13 first went to that model while Killer WiFi was still not great. | Hi, Thank you! | New XPS 17 questions |
Update=Resolved-installed the Nvidia driver from the link below and resolved the issue. [URL] | Hi, My Alienware Area-51M R2 RTX 2070 Super laptop has been having issues with GeForce Experience crashing after performing a driver update. This is regardless of choosing drivers to be clean installed, the issue with updating causes GeForce to hang unresponsive. The Nvidia system tray icon won't appear unless a registry change is made. I'm also unable to select my Preferred Graphics Processor in Nvidia control panel settings. I've taken multiple steps to try and resolve this issue. I did a clean install on Windows 10 twice, clean installed Windows 11, and updated to the latest BIOS. Using Nvidia drivers listed by Dell have not resolved this issue. GTA V will only run between 80 to 90 FPS on the lowest settings. Both power adapters are operational, even tested other adapters to see if there was an issue. The other steps taken have been enabling Windows hardware accelerated GPU scheduling + selecting graphics performance preference. I also downgraded the BIOS to 1.8.1 from the latest 1.13.0. I disabled Intel graphics in device manager to ensure nothing was interfering. Lastly, I tried older versions of Windows 10. I'm out of ideas on this. Any help on this would be greatly appreciated. | Area-51m R2, FPS issues |
You can try uninstalling Support Assist and then reinstall it to fix the “SupportAssist not working” issue. To do this, follow the steps below: Step 1: Open the Settings application and open the Apps part. Step 2: Now, find Dell SupportAssist and uninstall it. Step 3: Once the uninstall is completed, restart the system and then reinstall the latest version of Dell SupportAssist from the Internet. Then, check to see if the “Dell SupportAssist not working” error has been fixed. | [IMAGE] EVERY time i try to complete diagnostics, quick test or full test, it fails. see pic desktop, win 10, inspiron 3880 contrary to msg, there are no other tests running; started test after reboot. | diagnostic online tests fail every time |
Update = After verifying ownership and completing troubleshooting, a DELL-Cares agent setup service. | Hi, I´m working with my WD19TB (with 240W power supply) since years now. On previous Latitudes (5411, 5401 and older) Auto Power On when connecting the dock was working fine. And it´s also working fine on my two 5421´s. After Windows shutdown the older models stayed off as I didn´t unplug the cable. But when I shut down Windows (10 and 11) on the 5421´s it completely turns off the laptop (lit Logitech keyboard goes black, so do the 2x24" Dell TFTs). After some hours, I return to the room and everything is still dark/off. But on next morning or some hours after my first check, keyboard and TFTs are lit and Windows is asking me to logon. Why did the connected and shut down 5421 automatically power on? It happens on two 5421´s for me on the WD19TB and never happened on previous models. Is there any BIOS setting which causes the laptops to boot up? Are WD19TB and Latitude 5421 incompatible? PS: I upgraded to latest BIOS/drivers/firmwares with Dell Command|Update and WD19TB firmware update tool. | Latitude 5421, WD19TB, turned off, next morning turned on? |
If you haven't tried a system reset (power off, disconnect the battery from the system board and hold the power button for 30 sec), that's next. If the problem persists, no - there's not "free" fix -- replace the system board. | Vostro 5590 won't turn on after short circuit. I plug in the power to laptop. The power led turn white and then disappear slowly. Tried remove the battery, but no help. any suggestion? | Vostro 5590 won't turn on after short circuit |
Update=installing the last version of BIOS and other updates resolved the issue | We have brought 5 Dell Precision 5560 of which 4 of them wire earphone does not work, the reply we got from technical support is that we need to update the driver. However even when dell technician was onsite he can't fix the earphone issue. With regard to the rebooting issue, we have send one of the note book back to dell for testing, after 3 weeks they can see the issue however they can't resolve it and now dell tell us that it is a window update issue, it is not their problem. Can some one help me with this? | Dell Precision 5560 keep rebooting and wire earphone does not wrok |
Update = After verifying ownership and completing troubleshooting, a DELL agent setup a refurbished monitor exchange. | I am trying to use a Dell S2721QS connected to an XPS 13 laptop via a DA310 USB hub. This is my second USB hub and multiple times per day my screen goes black, though I can often still see the white mouse cursor. I have tried different HDMI cables, updated Dell Display Manager, run Dell diagnostics to no avail. I did not have this issue with my older HDMI monitor so do I need to get this one replaced? | XPS 13, DA310, S2721QS goes black, odd symbols |
Update = After verifying ownership and completing troubleshooting, a DELL agent setup service. | Is it just me? Hello friends, after a couple of months with my new Dell xps 17 the motherboard as stopped and needs to be replaced. The phone service is somewhere in Asia, with hardly english speaking assistant that reads off a script or a computer screen. (I'm sorry for them) So I'm waiting, and wonder if this will happen repeatedly. It's too late for a refund and I'm stuck with $$$$ laptop. Anyone has a story to share, positif or negative? I would feel less alone and maybe hoping for some solutions. Thanks Have a great day! Guy | Motherboard and fan noise??? |
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members. | Hi everyone, this is my first time posting. I have gotten these scratches on my laptop as you can see here? I was wondering if there is anyway of getting the top lid replaced/ and that bottom area as well will anyone be able to help please? What is the best course of action? [IMAGE] | Scratches inbetween Inspiron 16 plus 17610 top and bottom lid |
Update = After completing troubleshooting, a DELL-Cares agent setup service. | HI, i purchased a dell laltitude 7420 and everything is good and suddenlly the left side type c port stopped working it doesn't charge the machine and doesn't detect devices but if i plug a phone it starts charging the phone. the right side port works and charge the computer without problems. I have updated BIOS and chipset but no luck. | Dell Latitude 7420 left side port stopped working |
This video might help: If not, please use Get Help Now (icon on the lower right of the screen) [IMAGE] | Dear Sir, I have dell inspiron 15. It had a problem earlier today whenever we started the computer. The computer shows the blue circle of loading after showing the dell symbol after restarting the computer. We then press f12 to run diagnostic and found no hardware are bad. We then press f2 and on the general tab —> system we ask it to load default. We restarted the computer and the computer is showing the “preparing automatic repair” for more than 1 hour now. Please advise what we should do. thanks | Stuck in preparing automatic repair |
Update March 10 = User solved issues by disconnecting everything and reconnecting all back to the dock. | I have a Dell XPS 9510 (3050Ti) connected to a Dell WD19TB dock and a Dell S2721QS monitor connected through the HDMI port on the dock. I have my audio/speakers to default to the monitor's speakers. Whenever I am playing audio/video there's always a few seconds where there is no audio from the monitor. It's as if the audio/speaker on the monitor goes to sleep and takes a while to wake up whenever an audio is playing. Problem exists even when connecting through DisplayPort. Have a fresh installation of Windows 11 pro with all drivers up to date. If I set the output to the laptop's speakers, there is no problem, the audio plays instantly. Is it a problem with the monitor? driver? Windows? Those three are all Dell products, thought everything would play nicely, but it's been frustrating. | XPS 9510, WD19TB, S2721QS, HDMI/DP no audio for first few seconds |
If the driver is not showing up when you use the service tag to look for it, download the driver manually. For the video, you must install the Intel driver first - then reboot and install the AMD driver. Before starting that, be sure you see two entries under Display Adapters for the two GPUs. If you don't, either the replacement board has no AMD GPU or it is faulty. | help dell, i have an inspiron 5559 that originally had a core i3 in it. the mobo died so i purchased a mobo for the 5559 with a core i7 on it and discreet amd graphics. the board asked me for the service tag number so i entered the one on the machine what a mistake. when i went to udate the drivers it ha a bios update and i mistakenly clicked on it and it installed the bios for the original mobo with the core i3. i am desperately trying to get the proper bios for the core 17 with the amd graphics. how can i go about getting it so i can roll it back to the proper bios? | man i messed up |
Solution (of sorts) found. I have replaced the HDMI cable to the second screen with a display port cable, and it is now functioning normally. No idea why it wasn't working before, but at least I can get back to work now. | I've got an XPS 13 and a Dell Thunderbolt 19 docking station. I have two monitors linked to the docking station, one through Thunderbolt and the other through HDMI. The laptop is only extending the display onto the monitor connected through the thunderbolt cable. Hitting 'Detect' on the Display setting does't find the additional screen. However, when I turn off the monitor connected through Thunderbolt then the computer automatically finds and displays on the HDMI screen. I then switch the other monitor back on, and the display reverts back to that screen and the HDMI says no signal detected. Any ideas? | Can't find second external monitor |
I can confirm it's the update to BIOS 1.6.0. causing this problem. After I reverted to BIOS 1.5.3. the button worked again. You can download the installer for 1.5.3. from the driver section of the Dell website. When you run the .exe file the BIOS will be reverted and your power off button works again. | My Dell G3 15 3500's power button is not working as intended. It only works when pressed 15 seconds or pressed when laptop is off. The problem is that it used to shut off my laptop after 4 seconds of holding the button and lock it after 1 press but this functions are not working. This all happened suddenly today and it was working fine yesterday. I have all my drivers up to date and I've checked power options and restored default settings for the plan I was using. I also full scanned my laptop using BIOS and tried restarting but nothing seems to work. Dell G3 15 3500/ i5 10300-H/8gb ram/1650ti 4gb | dell g3 15 3500 power button not working |
Hi [NAME] welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. Alienware x17 R1 internal drives are M.2 up to PCIe Gen4 x4 NVMe cards. There is no compatibility with older internal Solid State Drives. There is always the option to have older external drives. [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on Kudos as this user's only reward.] | Hi guys, I just upgraded from an Alienware 17 R2 to a new x17 R1 and was trying to swap my old m.2 2280 NGFF SSD's into the new system but when I switch on the laptop I cannot find the drive when it was installed correctly. I cant even find it on the disk management. I have browsed the BIOS and cant see an issue there either. I did not change any setting from stock as a matter of interest so I may have missed it entirely. Is this new x17 just not compatible with the older SSD's? Any advice or guidance would be greatly appreciated. Many thanks. | x17 R1, SSD NGFF compatibility |
Thank you. When i looked for it , it needs a windows 10 license..How to obtain license? "Create Windows 10 installation mediaTo get started, you will first need to have a license to install Windows 10" The Windows 10 key is embedded on the motherboard. After you install Windows 10, it will activate when you go on the internet. . | Recently having lot of issues Inspiron 5000 2 in 1 with Windows 11 At least in a day, it crashes 5 to 8 times after upgrading to Windows 11 , i did contact Dell support, they could not find any hardware issues....I wanted to go back to Windows 10, but have no option at all... So looking for suggestion how to go back to Windows 10 ..i don't have system image with Windows 10 to restore it back...any suggestions? | Inspiron 5000 2 in 1 with Windows 11 Crashing Frequently |
Hi, looks like my problem is that after some update, what I could not revert, windows could not load my profile. It was loading other profile that is not even guest. I followed the video below! Looks like it is all fine now! [URL] | Got an Alienware update popping up last Thursday, when I clicked yes to install. I rebooted the system and all was OK. I worked alway for the evening and turned it off. Today Saturday I just turned the laptop on, and my windows 11 looked like rebooted. A note popped up saying that could not login into it and I hit ok. No files on desktop, no files under downloads, my background image disappeared as such all my black configuration! I rebooted all again because it was not right! 10 min to rebot showing preparing windows! Now that is what I have. Some games in, others disapearded! ALL MY FILES ARE GONE! NO WINDOWS BUTTON ON THE BOTTOM! [IMAGE] | Alienware update deleted all my files and restarted my windows |
Hi Crimsom, Sorry for the late reply, I was having some issues with the dell website recently. So I try the older version before but it show me the same error as before. However I had solve my audio issue by updating the window. Thank you very much for your help. | Hello, I had some audio driver issues about my Alienware 13, so I'm trying to download the old audio driver, so I uninstalled the latest Realtek audio driver on my laptop to swap to an older version of it. However, when I try to download back latest/older Realtek audio driver, it apper to be an error which shown in the image attached. Does anyone know how to solve this problem? Thank you. [IMAGE] | 15 R3, reinstall Audio driver |
Do you get the 6 tones when using headphones? And have you tried the speakers on another device? Were the speakers working before the update? My point is that both use 3.5mm jacks and unless the cord from the laptop to the speakers is defective, they should both work. When you plug in the headphones or speakers do you get a window asking for confirmation of the device you just plugged in? | Hi all, Finished updating chipset & audio drivers, everything seems fine in Windows but no sound coming from the speakers.. (headphones working fine). What puzzles me is that I ran the diagnostic tool on boot and on the screen it says there should be 6 tones played but again no sound.. [IMAGE] | No sound from my 7370 - not even in Diagnostic mode |
Hi [NAME] welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. Thank you for investing your time and sharing a very detailed opening post. Wi-Fi Killer AX1650 has a driver that does not always work and occasionally is not acknowledged by the Alienware m15 R4 system. Usually the fix is to visit driver, and disable turn off device when not being used. However, the driver will not roll back to an earlier version and the usual fix is to delete this driver, then Restart (not shut down) to save changes. During boot, the Alienware m15 R4 requires internet connection so that windows will automatically find and install new driver. Please ensure that Alienware m15 R4 has working ethernet connection to the internet. Please share if this fix works. Thank you. [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on Kudos as this user's only reward.] | TL;DR I have an Alienware m15 R4 and my Killer WiFi AX1650 WiFi card will frequently become inoperable and undiscoverable to both Device Manager and Dell Support Assist, forcing me to perform a networking reset and reboot as a very temporary fix. This occurred almost immediately after my WiFi card's driver updated to v22.100.0.3, which contains bugs that Intel has already addressed and patched as of 1/31/2022 (even though I can't use them on my machine). Dell still has not provided a corresponding driver or helpful solution to patch this, however, and I don't know how to fix this myself since I can't roll back... The morning of February 17th, 2022, Dell/Windows distributed a driver update v22.100.0.3 to my Killer AX1650 WiFi card, which was automatically installed on my system. Immediately after applying this update, however, the WiFi card will randomly malfunction every 3 hours or so, and even more frequently causes spotty connection which disconnects me from WiFi. Looking into the system logs in Event Viewer, there have been many errors ever since the driver update occurred indicating that it is "not functioning properly" due to an unspecified "internal error" (resp. system Event IDs: 5002, 5005) whenever the WiFi card fails. Here is the first of many times it occurred: [IMAGE] [IMAGE] [IMAGE](strangely, one time it also gave an error that "the version number is incorrect for this driver", and Device Manager still thinks the last successful driver update was on 10/18/2021...) I cannot solve this by rolling back the driver update to the previous known-working versions because the option is greyed-out in Device Manager. This problem is very unhelpfully addressed in this Dell Knowledge Base article, and it only suggests updating the BIOS (the latest update v1.8.0 as of 3/4/2022 was installed maybe an hour or so after the faulty WiFi driver was, and intentionally I can't rollback that either...) And so, looking into the Intel/Killer drivers for a potential patch, it appears that the subsequent driver update v22.110.1.1 (included in package v3.1122.183, dated 1/31/2022) is intended as a fix for the exact problem I observed: "Wi-Fi connectivity loss (Event Viewer system event log ID 5002/5005/5007)". However, I discovered that these direct-from-manufacturer drivers are entirely incompatible with Dell's, and so I cannot use them without replacing most networking drivers on my system. Dell's last update to these drivers was published over a month and a half ago (v2.100), and yet it has been over a month since Intel's driver patch that fixes this issue (v2.110) has been released. Since it makes my computer's Internet connection very spotty and unreliable, and the only current (temporary) solution is to have Windows Troubleshooter perform a Networking Reset and restart my computer-- also forcing me to re-configure my known networks-- every time it malfunctions, I'm getting impatient waiting for Dell's corresponding patch to the drivers.Is there anything else I can do while I continue waiting for Dell to (hopefully) authorize their version v22.110.1.1 of the patched driver updates? I can't deal with unreliable internet connection for much longer. Thanks! | m15 R4, Killer AX1650 driver broken |
If your model was originally shipped with Windows 10, then most likely a factory image of Windows 11 is not available and will probably never be available. However, in the settings app under system > recovery, you can choose to reset this PC, which will re-install Windows 11 to a clean state. Preinstalled apps and drivers that came with your computer will be removed, but most of them can be obtained automatically after the reset via Windows Update and the Microsoft Store. Everything else will have to be downloaded and installed manually from Dell's website. Note: Be sure to backup your personal files before resetting! During the reset, you can choose to keep your files, but the remove everything option will delete everything. More info about the resetting Windows 11 here. | My Dell Inspiron came with Windows 10 Pro. Windows 11 rolled out for my laptop and I did an upgrade. I want to reset my laptop to Windows 11 with preinstalled drivers and apps. I don't want to reset to factory image, which was Windows 10 and upgrade to Windows 11 again. Dell OS Recovery Tool shows only Windows 10 image is available. Is it possible to do that? | How to get Windows 11 Dell factory image for laptop which came with Windows 10 |
How do I clean a laptop LCD panel?* Do not use benzene, ammonia, abrasive cleaners, or detergent of any kind as they will leave a milky film on the LCD panel* Lightly dampen a soft, clean cloth with warm water. Gently clean the LCD panel. Then take a dry, soft, clean cloth and gently wipe the LCD panel | Hi Guys, So, I want to know why my dell XPS 13 screen is SO dirty. It is exceptionally dirty when I use it outdoors where the sun hits the display. My friend has an Alienware laptop which also has a matte screen however mine is WAY dirtier for some reason. Please help me guys Here are some photos comparing my friend Alienware's laptop to my XPS [IMAGE] This is my screen below [IMAGE][IMAGE][IMAGE][IMAGE] | Very Very dirty XPS 13 9310 |
And I've found reason. My laptop supports only HBR2. I will need something with HBR3 to make it work. [URL]#Dell%20System%20Models%20That%20Support%20HBR3 | Hello, Recently I got in my hands S3422DW + WD19TB. I have above connected to: P3418HW and everyting runs on Inspiron 7577 with TB3 For now P34 is connected via HDMI and S34 - DP. I cannot set S34 to use 100Hz. Max is 60Hz, which is wierd. I've double checked on: [URL] I'm only not sure which version of DP cable I'm using. Other than this - what could be the reason for that limitation? All drivers updated and dock has newest firmware. Thanks for help. | Inspiron 7577, WD19TB, S3422DW, no 100Hz |
You are using a wrong adapter. That splitter cable allows 2 headphones for listening, not one headphones and one Mic., and the plug has only 3-pole connection, lacking a circuitry for Mic. You will need an adapter similar like this one, which has TRRS 3.5 mm plug (4-pole) connecting to 2 separate plugs for headphones and Mic. [IMAGE] | I am having an issue using the below products on my dell Inspiron 15 Gaming 7567 laptop. The following are some troubleshooting I did so far: I did install the latest Realtek audio and Mic is enabled in the setting. When I plug them (sony headphone and boya by-mm1) in using the splitter, in the pop up I choose "headset". the sony headphone works fine when I play audio, but when I test the mic, only the laptop's "internal" mic works and not the external. If I open Waves Maxx audio pro, the output device says "internal speaker" and is greyed out. Also in the task manager > startup, the following are all enabled (HD audio background process, Realtech HD audio manager, Waves maxxAudio services applications). Products: Mic: [URL] Headphone: [URL] Splitter Cable: [URL] [IMAGE][IMAGE][IMAGE] | Inspiron 15 Gaming 7567: External Mic not working |
Dell support couldnt even fix this issue and the support was so terrible, that the retailer in the end agreed to take back the machine. I got an ASUS ZenBook as a replacement and it is hands down better in every single way. Sorry Dell Support, but when you dont even know who is a authorized reseller and who is not, you are clearly not competent!!! You 100% lost a life long customer with me and my company! | Firstly I bought this laptop for about $1300 in Panafoto Panama (one of the biggest electronics retailers in the country) on Feb 15th 2022. It has been 15 days since purchased this laptop, BUT support told me that it has been registered in the system as having 109 days - they count from the shipping date and not the date of my receipt (I shared my receipt).The above is already incredibly disappointing, as Dell just told me that the warranty and service level that applied for the first 30 days are no longer available... (honestly, I find rule this very disappointing) Windows 10 suggested upgrading to Windows 11 and I thought why not. Since then I no longer have sound, microphone is also not working and the fingerprint reader neither. I have spent a day with Dell Support, who have told me to reinstall the BIOS, then later someone else from support told me to do the same things again (as support is always a different person, it is like starting from the beginning each time - thanks Dell Support!). I was told to re-install drivers, use the Dell service app and technical app. All that done. Long story short, technical support even tried remote desktop, but they cannot fix this issue and they are not willing or able to provide a support email or any contact to escalate this issue. Anyone know what to do? At this point I can only say that the Dell Inspiron with Windows 11 is totally unusable in 2022 for work, as it does not work for work calls and meetings. The support I have gotten from Dell is the worst I have ever had. I wish I had bought a Asus, MSI, or any other brand. | New Inspiron 7415 2-in-1 after upgrade to windows 11 no Sound, Mic or
Fingerprint reader |
Hello [NAME] Thompson - SA , There are 2 video ports on the back of your Precision 7760 (HDMI and mini Displayport). You also have two thunderbolt 4 ports (on the left side). So your Precision 7760 can support to connect up to four 4K external monitors without the need of a docking station. Still want to use the WD19DCS docking station, you can review the user guide to get yourself familiarize with the functions and how to setup once it arrive. Trackball and keyboard can connect to available USB ports on your Precision 7760, no need to replace those. | How do I connect an M7760 to two 43" U4320Q monitors? I'm told I need a docking station, Dell Performance Dock- WD19DCS, but I'm trying to assure I won't be unpleasantly surprised. How do I hook things up once they arrive? Also, I'm currently using a keyboard and trackball that have individual old-style USB ports. Do I have to replace those? Thanks in advance, James | How to Connect M7760 to two 43" U4320Q |
Thanks for the advice I never thought about it that way. I assumed that if the update is available on the official program from dell, it should always be installed. | it's been like this for several hours, I don't know what to do? [IMAGE] | m15 R3, BIOS update stuck at 100% |
Update = Resolved After completing troubleshooting, a DELL-Cares agent setup a part replacement. | Yes, I have fallen victim to the famous touchpad issues on the XPS 17. It sure is a shame because I just swapped my XPS 15 of I believe 4-ish years for this 17, and the 15 never had a single issue. The touchpad issue has noticeably worsened with each day I use the laptop...and has occurred since the first day I purchased it brand new roughly two months ago. What happens for me is it becomes completely unresponsive in which I cannot use the cursor whatsoever for a period of time. The issue is becoming quite ridiculous to say the least. Should not be having such an issue with a $2,000 machine. I understand glitches and bugs here and there, but this is a very common issue...and for it to also be a common issue on the preceding model (9700) as well is completely unacceptable. Has anyone been able to discover a proper fix, or am I essentially forced to deal with this for as long as I have this laptop? | XPS 17 9710 Major Touchpad Issues |
I talked to the seller and he admitted the battery was not genuine. These are the red flags I found: | Hello, I bought a new battery for my laptop.According to the website/store I bought from, The battery is genuine from dell. It looks just like my old battery, But I think there is something's wrong with the Dell part numberThe new number is YM5H6, while the old one I have is 1V2F6.An internet search shows that the new number I received (YM5H6) belongs to a different battery type (which also looks different from the battery Itself) The old battery code(1V2F6): [IMAGE] The new battery code(YM5H6): [IMAGE] In addition the DP/N ends in digit 8 and does not match the number in the long code that ending in digit 6. This is the only difference between the 2 batteries and they look the same. The new: [IMAGE] The old: [IMAGE] Does anyone know if the battery is new or fake? | Is my battery genuine or fake? |
You are correct. With integrated graphics your RAM will run at 2666 so if you do purchase 3200 RAM it will run at 2666. I would also suggest Crucial for your RAM as they make the most compatible. And Crucial here sells only 3200 RAM knowing, I assume, that it will run at 2666 or 3200 depending on your graphics. | Hello. I'm not sure which RAM upgrade to get for a Vostro 15 3510 with 11thGeneration Intel® Core™ i5-1135G7 and Intel® Iris® Xe Graphics: DDR42666MHz or 3200MHz? According to the specifications, for that laptop model with integratedgraphics RAM runs at 2666MHz (if I understood correctly!). Therefore,if I buy 3200MHz RAM it would work, but at 2666MHz max. In that case,I could buy 2666MHz RAM and it would work OK too. How should I proceed? Thanks. | Which RAM MHz upgrade for Vostro 15 3510? |
You cannot upgrade the system to meet Windows 11 requirements -- though you can install Windows 11 without TPM/supported CPU (at least at present -- Microsoft has stated it may release updates that enforce the CPU and TPM requirements in the future). You can install either a 2.5" SATA SSD or a SATA (NOT NVMe) M.2 SSD. | I have an Inspiron 5559 from 2016. I would like to upgrade the hardware to be able to update to Windows 11. Can someone please let me know what hardware I need to buy/replace to be able to do this? Also, do you know if I can switch to an SSD hard drive? Many thanks in advance, sincerely, Joanie | How do I upgrade my Inspiron 5559 to use Windows 11? |
It also may not be a vBIOS issue. That Clevo version was working for someone else in the same laptop so it could be a bad thermal sensor on the card. | so just like i said my graphics card fan is not working in windows only! in bios it works perfectly fine and passes the tests [IMAGE] i bought this recently in desperate need of a relatively high performance and cheap graphics card compared to today's standards... any help will be greatly appreciated. the only issue here to make this clear is that the fan is not spinning with this card on windows 10 | 17 R1, gpu fan not working after upgrading gpu from 765m to 980m |
[NAME] Starting with some release of Windows 10 I can’t remember, Thunderbolt support was built into the OS natively, and the legacy Thunderbolt application was replaced with Thunderbolt Control Center. So just uninstall that legacy Thunderbolt application using Programs and Features. | Hi, each time I power on the Dell XPS 9570 Windows 10 the following error shows: "Application cannot run .This thunderbolt application is not in use anymore and can be safely uninstalled" I see no conflicts in Device Manager. Any fix? Thanks | This thunderbolt application is not in use anymore and can be safely uninstalled |
I had the same issue and removing the battery connection solved the issue. Took me less then 5 minutes to do. Just remove the base cover and then disconnect the connector to the battery for about 10 seconds. Once plugged back in, it powered up and everything is normal again. [IMAGE] | Has anyone else with a Inspiron 7506 2-in-1 Laptop had any issue's with it not turning back on for like a few days at a time, I took the PC out of the box on Christmas and it worked pretty well and still does when it actually turns on but the last couple weeks I noticed when I shut down my PC to give it a rest, when I go to turn it back on it won't turn for awhile, and I also notice the light on the side of the laptop that indicates your AC Adapter is charging the PC also doesn't light up when its like that and doesn't want to turn back on. But after putting two and two together I don't think the PC is actually turning off and I think its locking up in the Bios at the moment in which the PC gos blank and "Appears" to be off when it truly isn't off. I say this because after a day or two all of a sudden my Pc turns back on and works normal however the battery is completely drained which is telling me that the computer is still running even though it looks and acts like its completely turned off. The only reason I think its a bios issue is because my Pc under normal operating circumstances when it first boots ups the Charging indicator light on the side of the laptop turns off for a moment as its booting which is normal for alot of laptops actually, so like I said I think its freezing on the BIOS right when its supposed to be turning off and I have to wait for my battery to drain in order to turn on my computer. This is one reason I hate the fact that they make Laptop batteries non removable now a days, because this issue could probably be fixed by simply taking out the battery and restarting the PC, Dell might want to consider putting some kind of reset button on future Pcs if they plan on making their Laptop Batteries non removeable because it makes things more complicated if your PC has a motherboard glitch which happends sometimes with PCs. I also read on a forum that this might be caused by turning off the PC with the AC Adapter plugged in and coincidently everytime I have a random issue with restarting my computer it just so happends to be plugged into the AC Adapter. Dell sent me a replacement Adapter and its still having the issue sometimes so I think its some kind of Software issue sometimes updates screw your PC up and I'm thinking that's what going on because other than those issues I love the computer, but Dell needs to look into this if more customers are calling about a similar issue. | Inspiron 7506 2-in-1, won't turn on after normal shut down |
Hello, We see you are looking for assistance. If you need our help, you can start a Private message with us and we will be happy to assist you. | Hi All, I have a Dell Latitude 5500. Support has been expired but now the laptop does not give any signs of life. This is what I have tried: The screen stays black and none of the LED's are blinking other then the powersupply LED. That is active so the power it self is there. does anyone have any suggestions? kind regards Bauke | Dell Latitude 5500 Not Powering Up |
Update = For user equalibrum, after verifying ownership and completing troubleshooting, a DELL agent setup a like for like system exchange. | HWiNFO was showing 11800h CPU running at 100 degrees and throttling (CPU running at 3.5 instead of advertised 4.2 all core). When diagnostics ran in BIOS, max CPU temperature was 87 degrees. So premium support saying its not over 100 so not a hardware failure. Any solution? | Inspiron G15 5511, HWiNFO showing high temperatures |
I figured it out myself and actually managed to bring down the temps (especially GPU temps) significantly. I have applied 0.5mm thermal pads everywhere except for the switches above the conductors that are labeled with R15, which need 1.0mm pads. I tried 1mm pads everywhere as well but they yielded worse results. With the 0.5mm pads I've been able to bring CPU idle temps down to ~49°C and GPU idle temps down to 39°C from ~50°. Cinebench R23 scores with 11332 points. | Hi, So I just wanted to do a repaste on my XPS 9710 because I felt like the temps should be better. Anyway, after having lifted the vaporchamber (of course, I followed the XPS 9710 service manual) I basically found a mess, two of the thermal pads were detatched.Is there a way to get original thermal pads from Dell or at least the thickness? [IMAGE] | XPS 9710 Repaste - Thermal pads |
MavenPA, The reason you might see the monitor listed double is that the monitor supports input via the type-c, there is no need to connect an HDMI connection. There are no downsides to using either, except without the usb-c cable, you would not be able to use the ports on the monitor. The video output ports on the monitor are through the Intel Graphics. | I just purchased the following equipment: Dell XPS 9510 laptop Dell WD19TB Docking Station 2x Dell S2722DC USB-C Monitors Not knowing any better, I connected each of the 2 monitors to the docking station using HDMI->Displayport cables, I also connected the USB-C port of each monitor to a USB-C port on the docking station as the manual states that this is required in order to use the various USB ports on the monitors. I am using Windows 11 and it reports that I have 4 monitors. Using the "Identify" function in System/Display, the monitors show up as Displays 3 and 4. I set Display 1 and Display 2 to "Disconnect the display". Would I be correct in assuming that since I have a Thunderbolt laptop, I did not need to connect the monitors using the HDMI ports to the Displayport on the docking station and that is why Windows thinks I have 4 displays (2x USB-C and 2x Displayport)? Should I disconnect the HDMI/Displayport cables and leave the USB-C as is? Any downside to this? Bonus points if you can tell me why Windows 11 System/Display/Advanced Display reports that both monitors 3 and 4 are "Connect to Intel(R) UHD Graphics" - why doesn't it say Nvidia GeForce RTX 3050 Ti? Is it because the Nvidia is integrated and passes through the Intel UHD? Clearly, I lack knowledge when it comes to GPUs and advanced display configurations. Thank you! | S2722DC, two, WD19TB, XPS 15 9510, setup confusion |
With the help of Dell engineer we found the solution. My rams are: Samsung 64GB (32GB x 2) DDR4 PC4-25600 3200MHZ SODIMM and Hynix 64GB (32GB x 2) DDR4 PC4-25600 3200MHz SODIMM. Using the 4 SODIMM slots (DIM A to D) you will have a speed of 2933Mhz by combining these rams as follow 1 xSamsung+1 Hynix (DIM A+DIMC)1 xSamsung+1 Hynix (DIM B+DIMD) | Hi, My Dell Precision 7550, had an initial memory of 64Gb (2 x32GB) with a speed of 2933Mhz. I upgraded to 128GB of DDR4-3200MHz RAM by adding 64GB (2x32GB) and the reported RAM speed is now only 2133MHz. In Dell 7550 Septup and Specifications guide the speeds are 2666 MHz, 2933 MHz, 3200 MHz. Any advice or support is welcome. | Dell Precision 7550 memory speed 2133 Mhz |
There is no need to purchase a Windows 10 install drive - you can easily prepare the same thing yourself using a blank flash drive. Windows 10 will pick up the license key from the system board and activate on connection to the Internet. See here [URL] | I purchased a Dell Laptop approx 11 months back, recently i was given the option on upgrading to Win 11 by Microsoft. This didn't work and all i get now when booting up is a message " Attempting Repair " and after a while couldn't repair. When i purchased the laptop i was given the option to but a USB stick with Win 10 on to reinstall it. I have emailed Dell twice now through the support centre asking how to but one and they never reply. I have seen Dell win 10 usb sticks for sale new for about £17.00, if i was to buy one would i run into issues with the Microsoft Installation Key Code, none was given when i bought the laptop. I have given up on Dell ever replying. There after service has been abysmal. Any help appreciated | Dell Win 10 USB Stick |
Hi [NAME] welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. Thank you for including images in your opening post. Trying to repair these parts should be avoided. Getting replacement parts would be covered under Dell accidental damage warranty, which is either an optional extra or included within Premium Support Plus' Repairs for accidental damages like drops, spills, and electrical surges. Parts-people.com database is a good source for Dell Part Numbers (DP/N) Dell Alienware m15 R3 Laptop Replacement Parts | Parts-People.com and Dell's support for Alienware m15 R3 Documentation (Setup and Specifications + Service Manual) for part naming convention. eBay is a good provider of Alienware m15 r3 for parts only. If under Dell warranty, please click on [NAME]-Cares to send Private Message and request assistance. Sorry for list of multiple choices. $100 Dell Laptop Repair | Dell Repair | Laptop Repair | Notebook Service Center (parts-people.com) [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on Kudos as this user's only reward.] | [IMAGE] [IMAGE] After an accident, the left side of my laptop case cracked. Is there any possible fix for this crack (will superglue/adhesive do the work)? If not, does anyone know where i can find the part for replacement. Please link the part replacement. Thanks | m15 R3, repair crack on case |
Hello, we see you are looking for assistance. If you need our help, you could start a direct message with us and we will be happy to assist you. | Hello I have bought a secondhand 2 in 1 laptop/tablet Latititude Dell 7210 running Windows 10. The integrated camera is installed but not working. I have checked the camera app privacy settings, and also uninstalled and reinstalled the hardrive. I get this message under Device Drivers - Cameras - Events - Information "Device USB\VID_0BDA&PID_5671&MI_00\6&2008442e&0&0000 requires further installation" If I try and update drivers it says all drivers are uptodate. Any ideas? Thanks in advance Andrew | 2 in1 Latitude Dell 7210, Camera installed but not working |
Update = After completing troubleshooting, a DELL-Cares agent setup a Return to Depot service which corrected the issues. | Bought an Alienware m15 R3 laptop in August 2020. I only use it for Microsoft Office, email, and Netflix, no games, nothing else. It overheated badly. A tech came out, replaced parts, didnt work. Sent it to Dell, came back, still overheats and no blue screens with hard drive issues. [IMAGE] | m15 R3, garbage |
Update = After verifying ownership and completing troubleshooting, a DELL agent setup service. | I've been using may AWM15 for 3 months now. Everytime I take it outside with laptop bag I noticed that the chassis was slightly bent from top to bottom. And it gets worse the more I go out. Reported it to Dell and the whole frame was replaced. And I noticed while it was being repaired, the middle frame which is plastic was not sturdy at all. I tried take it out once and there's a slight bend already. Now I don't want to bring it outside anymore. which defeats the purpose of mobility. It's not rigid at all, considering the price. So disappointing. Maybe because they invested more on X series and cut corners on M series. | m15 R6, chassis bent |
Hi! It's nothing serious, your new power passthrough device is sucking a few watts from your AC charger (even when nothing else is attached), normally up to 5W are lost, if you enter the BIOS menu you'll see exactly how many watts are supplied to your laptop. So it's charging your computer a little slower, and it may need to throttle performance in some cases (maybe when TurboBoost activates, but I doubt it would be a problem even in that case if your battery is charged, it would simply drain more power from your battery). Damaging the battery? I seriously doubt it, I mean perhaps you will be using your battery as buffer a little more often than the usual, but in a certain measure it would happen anyway, but I don't think that bunch of dissipated watts really make a difference. You can buy a 130W USB-C AC adapter from Dell, if you want. That way you'll have all the juice you need and more. | I'm having trouble with power pass through - I probably don't understand it properly. I have an Alogic USB-C Dock UNI which says it supports 4k, 100w power delivery etc. It has a hdmi plus a few usb connectors plus a single usb C. I'm not sure I used it correctly - I plugged the 45w dell psu into the hub and then the hub into the xps13's thunderbolt\usbc port. On the only other usb c on the xps I connected my usb c portable asus monitor. Everything worked, and the battery did very slowly charge with everything on but I got a warning when the xps was powered up saying "You have plugged in a lower wattage power adaptor, usbc charging or power pass-through device. Your system will continue to work but may not perform at its peak." I don't know why it complains about low power if the hub supports up to 100w pass through. Am I damaging the battery? Do i need a higher powered psu than the 45W standard one? | 9310 vs ALogic 100W power pass-through hub and a portable usb C screen |
That error is a memory failure. Try the same reset process, but if it doesn't solve the issue, the result will be the same - the memory on these is soldered to the system board, so if it fails, the entire mainboard needs to be replaced. | I have a Dell XPS 13. Purchased in 2020. My daughter was using the device, went to another room, and came back. The device had shut down but would only turn back up and get stuck on the Dell logo. Also, the LED on the bottom blinks from 2 white to 2 orange, repeating. I can't seem to get it to do anything other than getting stuck on the Dell logo page. Can someone recommend the next step? I've tried a hard reboot (holding the power key down) and a few other things read on this site -- Fn key, F3 key, and F12 key. | Dell XPS 13 Stuck on Dell, but can't shut down NOR push into any diagnostics. |
Just wanted to update the progress of my efforts....but since I did not actually get the laptop prior to tonight so that I could take a pic of the interior, my last post is 'moot'. But this was only AFTER he had taken it to the Verizon 'store' to activate the cell SIM (which was absolutely a major "hair puller" 'cuz we simply could not activate the cellular SIM without going to a 'Verizon store', it would appear.. and which is pretty danged bizarro, IMHO...) But once we found and installed the proper communications driver for the WWAN module (another download from Dell support), currently it would appear that we are getting 50-200 MBs (depending on physical location) over the Verizon cellular system. So, my concept is that when he has this in downtown Denver (where there is a proliferation of 5G now), my concept is that he'll quite probably get something like 200MB/sec Internet access speeds. Or so I hope. SUCCESS... !! | When asked to provide a 'good' laptop for my contractor friend, I found a "very lightly used" Latitude 5480 i5-7200U with 16 GB DDR4 RAM and 500GB SATA disk running Win10 20H2 for a very reasonable cost, and he approved this laptop. During re-imaging of the existing Win10 install to the new 500GB SSD, I noticed that what appeared to be an implementation for a WWAN module and cellular sim card, seemingly "fully implemented" and apparently 'ready to rock', so we're considering installing the WWAN module since he seldom has adequate Internet access on most construction sites (although there is usually excellent 4G LTE cellular service throughout downtown Denver, absolutely) and Internet access now seems almost a requirement. So I am here looking for input on what is required to accomplish this "in the field", so to speak, since I'm fairly certain this unit was not delivered nor possibly even originally produced and assembled by Dell with everything required for this (although it appears that everything is right there inside the laptop, including the WWAN module securing bracket - maybe once-upon-a-time it WAS...?). My thought is that finding the WWAN module is (of course) mandated, and subsequently I found a 'compatible' 4G LTE module on Amazon that lists this laptop among the compatible systems, so it is on its way. Secondarily, would be the requisite cellular service sim card, which is pretty simple to obtain also. But I won't presume this is going to be a 'slam dunk' to accomplish, and here I am looking to get input on what else, if anything, is required (additional software? accommodating firmware?) So... Your input is solicited on this attempt to 'retrofit' this with WWAN capabilities (or maybe simply re-establishing what WAS once there ...). | Latitude 5480 adding / installing WWAN |
I bought a USB to HDMI adapter and now all is working. I know this is not a fix but at least I have a work around! | I have an second monitor which suddenly stopped working. The second monitor is detected but displays "HDMI no signal" I have: - updated the display adapter driver - no change - tried the HDMI cable on multiple devices - cable works - hooked up the monitor to another device via HDMI - works fine - tried a brand new monitor - still see HDMI no sign - hooked the laptop to my TV with the HDMI cable - works fine - updated from Windows 10 to Windows 11 - no change - cycled power on monitor and laptop restarting in a different order - no change Very frustrating as it was working flawlessly for years. Any ideas? | Second Monitor Stopped Working |
Update January 19 = After completing troubleshooting, a DELL-Cares agent setup service. | The Right Side Hinge Cracked and The Screen has detached from the Bezel of my new INSPIRON 5402 Within One Year of Normal Use. Service Request lodged on January 13, 2022. . Awaiting immediate replacement of the damaged Laptop.[IMAGE][IMAGE]Screen Detached from Bezel | INSPIRON 5402 |
Sorry for the inconvenience. Please private message the following details for further assistance: • Order placed with Customer Name: • Order placed with Phone Number: • Order placed with Email ID: • Order placed date: • Payment Ref no. along with transaction screenshot (compulsory): • Payment Amount: • Model name: • Mode of Payment: -Sahana | Hi,I placed an order for Dell Inspiron 14, the order was not placed but money was deducted from my account. There is no order number present in my account. After approving the UPI request for the order the website redirected to the payment page again. The payment was done for 65k INR.Kindly help in the above matter.Thanks,Saketsingh Sisodiya | UPI Transaction done but order not placed |
I've kind of solved the problem. Audio was key - connecting a USB headset to the dock (via a slaved USB port on one of my monitors) seems to have been the root of the issues. Since moving that directly to a USB port on the laptop (and relocating the mouse dongle to the dock), it has vastly improved matters. A few minor niggles (keys sometimes get stuck and repeat) but nothing quite like it was before. The monitor flickering has totally stopped. Fingers crossed it stays that way. | I use a TB16 dock to drive two external 2K monitors (both Dell P2418D) and the screen on my Latitude 7300 (1080p). The laptop is running Windows 11 Pro (21H2). A range of USB devices are plugged into the dock or slaved via the USB ports on one of the monitors (keyboard, USB headset, Logitech webcam and so on). A couple of USB devices are plugged directly into the laptop (dongle for a Bluetooth headset and dongle for a Dell mouse). Dock is connected to the network via ethernet. I'm having no end of trouble with this. The display keeps flickering often: 1. Sometimes both external monitors go blank, and come back after a few seconds2. Sometimes one of them goes blank (and comes back, sometimes)3. Sometimes the dock itself goes through (what feels like) a soft reboot and it drops everything including ethernet Everything is fully up to date - dock firmware, drivers, basically everything I could find on the downloads page of my laptop on the Dell Support site. Out of desperation, I even took the dock apart and cleaned out the vents and the fan as some Reddit forum posts suggested that overheating could be an issue. From what I can tell, the dock is not overheating. Ambient temperature is never above 19 or 20C and the dock has enough ventilation. I tried various combinations of connectivity to the monitors: 1 x HDMI, 1 x DP1 x DP, 1 x miniDP1 x miniDP, 1 x HDMI Nothing seems to make a difference. A search reveals that I'm not alone in facing these issues with the TB16. Is it fixable? I'm losing the will to live. Thanks in advance. | TB16 Dock Issues - Please Help |
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members. Update=Resolved-used the correct HWinfo file and the temp looks fine | It's really upsetting when you're paying more than $3000 to get a laptop that overheats and throttles so frequently. I don't know if it's normal for my laptop to have those temperature spikes even at idle doing nothing. Downloaded HWMonitor to monitor my temps and to my shock I keep on seeing my temps jumps to 100 degrees celcius at idle. It's like the temps are not consistent. Lets say normal temps will be like 50, 48, 55, 52, 47, 51 it will stay close but mine is like 48, 60, 79, 100, 82, 56, 88, 100, 72, 51 you'll get those massive spikes over time sitting at idle doing nothing. Also the fans are like not doing its job when you need it the most. I've owned other laptops and you can see how fast those fans kick in when you try to push the laptop hard. Lets say if I fire up Cinebench and almost immediately you hear the fans kick in and within a minute it's already like a vacuum cleaner but this XPS fans are like "please don't wake me up! I just wanna sleep!" You can't even listen to them kicking in after a minute of running Cinebench while in HWMonitor you already see those temps all RED at 100 degrees celcius right after you start benching. Is this a marketing skill for Dell so that people that buy expensive XPS gets to replace their laptop sooner than any other brands because if your laptop keeps hitting 100 degrees celcius without properly cooling it you're just going to replace it sooner than expected. If you'd asked me did I download the Dell Power Manager and go to the Thermal Management tab and set it to Cool or Ultra Performace I can tell you those are BS. Ultra Performance should make the fans kick in immediately while keeping higher clock speeds but it DOESN'T. The Cool profile is so stupid and it makes your laptop like a vacuum cleaner while at idle and the description also tells me to expect lower performance. Come on Dell! Please do something about it. FYI this is my first purchase of Dell laptop and I already started to hate it. Please come up with a software that allow users to control those fans. It won't hurt the user or your company rather than people trying to find solutions via undervolting or bios modding. | Dell XPS 15 9510 Fan Control |
Update = After verifying ownership and completing troubleshooting, a DELL agent setup service. | Occassionally while I am using my computer the screen will freeze until I close and open the lid. The computer continues to run normally while the screen is frozen. I've updated the graphics drivers and Dell Support Assist did not find any issues. I've tried googling the issue but using the term "Freezes" in a computer troubleshooting search provides way too many unnecessary results. Has anyone run into this before? It's a Dell Precision 5550. | Screen Freezes until I close and open the lid. |
Update-Resolved by sharing steps on how to set the nvidia gpu as the primary graphics processor. | I bought this laptop recently, and it's my first 'gaming' laptop. I've tried updating bios and all drivers as well as changing specific programs in the display settings to run on the 3050, yet every benchmark I run tells me I use 0%GPU the entire benchmark. Is there an issue I need to notify dell about or is there a setting somewhere I have not found? I've searched for videos and forum posts about this subject and I've been stuck in a loop. I've tested the GPU using the Dell website and it detected it as well as confirmed it's in working order, but none of my programs want to use it. Below are attached screenshots of both a benchmark and the settings as mentioned in thread. [IMAGE]Benchmark results in Ghost Recon[IMAGE]Settings set to use GPU. | My G15 Ryzen Edition (3050 ti) isn't using the GPU. |
Hello, I just answered the private message. Anyway, you should update the driver in your website. Best regards, B. | Hello, I was having issues with memory consumption. The process "Windows Desktop Manager" would sometimes consume a lot of RAM. It could consume above 1GB. This process normally consumes much less memory. I found that some video drivers had a bug that made that process consume a lot of memory. Dell does not offer an update for this driver and bug. I fixed the issue. Download the latest driver from: Intel® Driver & Support Assistant Best regards, Braulio | Inspiron 15 Gaming 7567 video driver is buggy and consumes a lot of RAM |
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members. Update = User stated the fault was with the original 3rd party USB-C to USB-A converter. | I got a USB USB-C converter to access my mouse and USB memory stick, the problem with that is when the whole thing is connected while booting, the screen is still loading, and loading for a long time, after I disconnect the device, it immediately load to the log in windows screen, similarly, when I connect, there's an icon stating "Safely hardware and eject media" but when I clicked "Eject (memory stick)", nothing happened, but when I brute force and remove it anyway, all of a sudden, the messages "you can remove your device safely" appeared.Also, I could use and access USB stick with the converter before, but now, the laptop read the device but wont load the content, and in the "PC" it only showed my C: drive. Its like gambling, sometimes it works but sometimes it doesn't. It is already frustrating to have a converter attached to the laptop, now I cant even access to anything that required the ports. I regret my decision. | XPS 13 9305, USB-C to USB-A converter boot issue |
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members. Update = After verifying ownership and completing troubleshooting, a DELL agent setup service. | I have a Dell Inspiron 3501, and from sometime 2 of my USB 3.0 ports have stopped working for mouse and keyboards.Pendrives work fine in the ports. The other USB 2.0 port works just fine for the mouse or keyboard, but if I connect the device in the 3.0 port, It plays the disconnecting sound over and over again.And sometimes the devices work but weirdly, The RGB in the keyboard is very dull and the color is not accurate (white light settings come as yellow lights.) It's bugging me a lot , any help is appreciatedI've updated all my drivers from dell suportassist.BIOS is updated too. I tried removing USB 3.0 Hubs (only one was present) and also the 3.1 eXtensible Host Controller, nothing seems to work.Any help is appreciated | Dell Inspiron 3501 2 USB 3.0 ports not working |
Hi [NAME] there are two keyboard vendors for Alienware 17 R4 laptops, and these vendors have their own unique type of key hinge clip. How to identify DC16 & DC61 key hinge clip is explained Here. Getting the replacement key and installation should then be easy. Dell warranty support for your Alienware 17 R4 laptop might not be possible, please go to Warranty and Service Extension - Dell Community If prefer to install new keyboard, use your Service Tab Here to see which keyboard is already installed, and if this or other replacement keyboard is wanted. If there are no local repair shops, please consider How to arrange an 'Out of Warranty' repair on your Dell System | Dell US and $100 Dell Laptop Repair | Dell Repair | Laptop Repair | Notebook Service Center (parts-people.com). [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on Kudos as this user's only reward.] | I have the same problem on an otherwise perfect condition Alienware 17 R4. The "N" key will not function but on a USB keyboard, it works fine. I did take apart my two previous laptops but have not yet disassembled the Alienware. This is an expensive laptop so I wonder why the keyboard problems? System has the Intel i7-7820 cpu. Also the keyboard does NOT function when booted directly into BIOS (using F2 at startup), thus it's apparently more than a Windows reinstall driver issue. I've found that sticking the little screws thru a sheet of paper with the panel layout drawn on it helps keeping track of which one goes where. | 17 R4, keyboard keys not working, #4 |
You had originally replied to a thread concerning the XPS 17 9710 UHD 3840x2160 LCD. Your Precision 7760 uses a different FullHD 1920x1080 LCD. The pictures of your Precision 7760 LCD BIST (Built-in Self Test) show that this LCD meets our manufacturer specifications. [IMAGE] [IMAGE] Of course every external monitor connected to the Precision 7760 will have to be color calibrated using 3rd party calibration hardware (colorimeter) and software. | I have discoloration in various luminance ranges on my Precision 7760. Even with external monitors. Wide Gamut is enabled in the registry. | Precision 7760, terrible color experience |
The short answer: you cannot; it's not the way this model is designed. The nVidia GPU is a secondary to the Intel GPU -- only the latter has a physical connection to the outside world. There are systems such as the XPS 17 and some Alienware systems that have firmware-switchable GPUs -- it's not a feature of the system you own. | I am using Dell Inspiron 7591 which has intel integrated graphics and Nvidia GTX 1050 GPU. I recently purchased a Dell S2421HN monitor and I am connecting it with my laptop using an HDMI cable and I can't get my external monitor to use my dedicated GTX 1050 GPU. Is there any way to use the dedicated Nvidia GTX graphics in the external display? | How to use my dedicated nvidia gpu with my external monitor. |
You can either go to the Dell support page, type in your service tag number, and in documentation the specs for your system can be displayed stating memory specs. Or go to Crucial and type in your model number and the specs for compatible memory will be displayed. Crucial also has a small app that you can install which will tell you how many SODIMM slots you have and what RAM is populated in those slots. [URL] | Is this "Crucial CT16G4SFRA32A memory module 16 GB 1 x 16 GB DDR4 3200 MHz" compatible with my laptop? | dell inspiron 15 3000 series ram compatibility |
The new drive is PCIe 4 -- which is actually faster than the system can support (it's a PCIe 3 interface). If the new drive is faster within the PCIe 3 realm, then moving the OS and everything else onto it may make sense -- if what you're looking for is PCIe 4 speeds (that is, the rated speed of this drive) -- the system cannot provide that. | Was running out of storage space and I added Samsung 980PRO 1T SSD to my 7550. It looks like that Samsung SSD is faster than OEM SSD. Would you suggest to move everything from my 250G SSD that came with my 7550 to the new drive or just an OS. Thanks | Added Samsung 980Pro 1T SSD |
Contact Dell directly. Your new computer and original battery are under one year warranty. | My ALIENWARE x17 R1 displayed a warning sign that reads " Your battery has experienced permanent failure and needs to be replaced" "the battery cannot be identified. The system will be unable to charge this battery. This laptop is about 3 month old or slightly less. Why am I experiencing this issue and where I can get a genuine replacement x17 R1 Alienware battery? | x17 R1, battery failure and replacement |
Update = After verifying ownership and completing troubleshooting, a DELL agent setup service. | Hello, I purchased XPS 15 9500 in summer 2021. I am experiencing screen freezing issue which does not resume until I press power button twice or reopen the screen after shut down. The screen does work in the background while being frozen at the same time. For example, if I am writing an email and screen freezes, the words I type will be in the email even if the screen freezes which can be seen after the power button is pressed twice. It has become so frustrating as it bothers me most during exams which has happened to me quite a few times whereas for last exam I was out of time, but my professor understood it and gave me additional minutes to finish the exam. This should not happen at all especially with a new laptop where I am paying lots of money for a terrible product. Also, I tried contacting Dell about it, but they all gave up saying this cannot be fixed. Nowadays, this occurs every now and then when I am in a meeting on Teams which wastes lot of my time. Has anyone got the solution yet? | XPS15 9500 screen freeze and flicker |
[Solved] Connecting the external monitor via the Laptop's own display port instead of using displaylink on a D6000 dock, makes a difference. All previous problems (slow mouse, flicker, sudden blackouts) disappeared. 2022-mar-01 | Hi I have an external monitor attached to my laptop. When I close the lid in order to run only on the external monitor, or simply If I put the laptop screen off, mouse and keyboard (both the usb and the internal ones) lag. It takes about 5 seconds to perform any instruction. I run this computer under linux. I have tried the following, without success: * Blacklist mouse from autosuspend * Enable wakeup for mouse * Disable autosuspend on all usb devices * Disable panel self refresh (psr) Any suggestion? | xps 13 9380 mouse & keyboard lag when closing the lid |
I was able to get my PC working again by draining the batter (my mouse has a light on it, but it took a few days). Everything seems to be working fine now. | I got a refurbished M15 R6 back in December. Today (February 26) it has refused to turn on. The LED panel on the back of the screen is blank, as is the Alienware logo by the keyboard, which leads me to think the battery is empty. I have tried holding the power button for 40 seconds, and holding the power button + FN for 40 seconds, but to no avail. Do I need to get a tech to take a look at it? There's a similar thread that indicates yes, I will need one, but I was wondering if anyone had something to add before I call. Thread in question is here. | m15 R6, not powering on, #2 |
I fixed the problem! When I turned off Windows 11 Game Mode, I shot up to 120 frames per second with Cyberpunk 2077. With full ray tracing and ultra graphics, it dropped down to 90 frames. So if anyone's struggling with their frames with Windows 11, try that. | Hi folks, I took the plunge and bought the m15 R5 on sale. Got it in record time. Immediately got it setup, turned it on, and thought to see how well Cyberpunk runs on it. Specs on this laptop are: Ryzen 7 5800H RTX 3070 8GB DDR6 16 GB RAM (3200, DDR4) 1 TB M.2 SSD This greatly exceeds the specs for Cyberpunk, even with Ray Tracing on. Yet despite that, my benchmarks within the game were terrible. Under 20 frames. I could get it up to 30 if I turned it down to low settings. So that led me to customer support. I thought I must just be missing some setting, some switch that I don't know about in the system software. Mind you, before I contacted them, I installed a ton of updates the machine recommended, including a bios update. They send me back a list of things to try. It took me an hour to get them all done. Checking different aspects, resetting the bios, running stress tests, running command prompt lines, playing around with NVIDIA Control Panel. I did everything they suggested and the benchmarks did not change. Still getting terrible performance. Not just in Cyberpunk, but in the performance benchmarks as well. At this point, I began to think that something must be wrong with the hardware. But the tests indicated otherwise. So the person wanted me to reinstall windows. Which...considering I had to go through the welcome screen 5 hours earlier, and had only installed 2 games on the thing (and nothing else) that seemed absurd. And of course, didn't do anything at all. Then, they tell me I basically bought the equivalent of an Xbox One. While I did get it on sale, it lists at $2249. I got it for $1700 after tax. I don't know if they were being glib, didn't want to go on anymore, or don't know their job or their equipment, but wow. Couple this with the fact they told me to call the return people but failed to mention they aren't open weekends, and I've had quite the interesting experience with Alienware. So I'm hoping this person just was having an off day. Maybe someone knows something he didn't. Because I suspect this machine should be getting fantastic performance, but weekend support techs don't want to put in some effort. I never even had an offer of remoting into the laptop or having some other kind of support despite the fact I paid for premium. Any thoughts would be awesome. Thanks. | m15 R5, negative experience, low game frame rate |
Hey LtHusky! Yeah I've solved it! This laptop has a problem with bios and softwares that comes from the factory. You have to go into the Dell page for this laptop and update all the drivers, BIOS, everything you can. I don't remember which bios upgrade it is but on the release notes they mention fixing this issue, so you better off updating all drivers on the website (support assist doesn't update things enough) | Hi, I've just received my Alienware m15 R5 Ryzen version. So far it works well, but I noticed the options to configure macro keys is always disabled and the overclock menu doesnt let me create profiles. I checked the BIOS but no trace of anything I have to enable. How do I configure the macro keys and overclock on this model? Thanks | m15 R5, macro keys, overclock, disabled in AWCC |
I've also had this problem in the past week running Fedora 35. The issue appears to be a bug in certain versions of the Linux kernel (described in more detail here: [URL] which prevents certain hardware from being able to wake from a sleep state. I was able to resolve the issue by disconnecting and then reconnecting the battery (to fully power off the laptop and get it out of the sleep state), after which I was able to turn the laptop on again using the power button as normal. Then, once I was onto my system, I downgraded the kernel to a stable version (in my case 5.16.19, down from 5.16.20) to ensure that it doesn't recur. | I just bought a new Dell Inspiron 5515 ryzen 5 laptop and I was installing the cern root software which usually takes two hours to complete the installation process. So while the installation process was going on I left the laptop idle and was doing other work. after one hour when I come back and press the power button of the laptop it did not turn on. Then I tried several times to turn on the laptop but nothing worked. Kindly help me! It is a brand new laptop. | dell isnpiron 5515 does not turn on |
Read through the, "FAQ Modern Standby". To prevent this from happening follow the below steps: 1.Click Start button, click Control Panel, click System and Security, and then click Power Options.2.On the Select a power plan page, click Change plan settings for the plan that you want to change. 3.On the Change settings for the plan page, click Change advanced power settings.4.On the Advance settings tab, expand Sleep, expand Allow Hybrid Sleep, and choose OFF.5.On the Advanced settings tab, expand Sleep, expand Allow wake timers, choose Disable for both when your computer is running on battery and when it's plugged in, and then click OK.6.On the Advanced settings tab, expand USB settings, under USB settings expand USB selective suspend settings, choose Disable.7.Select Apply and then OK to save the changes. Check if the above steps work and reply. | The Dell G15 5511 has a sleep problem. I have owned it for about four months. Since then, I have found that I put the machine into sleep mode 3-4 times, and then when I wanted to use it again, the area under the screen was quite hot. It literally acted as a radiator, a radiator. The hot air poured out of it. When I woke up the fans immediately started spinning and the system had cooled back. I was really afraid that in the next case the machine would break down, overheating. Because of this, I turned on the Block Sleep option in the bios (ON -> S3) so there is no sleep mode. A solution to this problem could be because I am seriously worried that overheating in the sleep state will damage the motherboard or the processor, possibly the VGA. I7-11800H RTX-3060 Bios version: 1.10.1 Drivers are up to date. Thank you very much for your answers. | Dell G15 5511 gets very hot in sleep (windows 10) |
Update= Resolved-the ownership transfer has been completed successfully. | I have been trying to transfer the ownership of my XPS 9510 15 to my name, which I have bought in E-bay that came with original receipt from Dell from the previous owner. It's been more than 2 weeks now since I sent the application to Dell and until now I had not yet get any confirmation from Dell about the transfer of ownership. What could be hindering the transfer? Is there any other way to successfully transfer it to my name? thank you for your help. | XPS 15 Ownership transfer |
A capacitive stylus will work but won't function the same as an active pen -- no pressure sensitivity. The screen you have won't support that function. Even if you can get Dell to sell you the screen (and on a system this new it would be the only source), bear in mind that replacing the display will cost you the warranty on the system -- so it's not a practical upgrade. Unless you're within 30 days of shipment, you won't have return privilege -- the least expensive path forward is to sell the system and buy one with the active screen you want, or consider buying a separate, active tablet to connect to the PC. | Hi, in January 2022, I purchased the Dell laptop Inspiron 5406 2-in-1, with the hopes of being able to use it in my remote university classes (I'm a professor). To go along with it, I also purchased a PN350M Dell active pen. Unfortunately, I have just found out that this pen does not function with the HD display (which is the one I bought) and that if I wanted to use it I would have to purchase the FHD system or upgrade the screen display. This puts me in a bit of a pickle as I will be teaching classes soon. I would like to know if there is a pen type that works on the aforementioned display, or whether my only option is to actually purchase a whole new one. Thanks, Gus. | Dell Inspiron 5406 2-in-1 FHD |
Disregard. It appears that my touchscreen driver had died. (That's why the back button worked, but the pen side did not) Restoring touchscreen, then, "fixed" the pen. | Hi. I have a 7306 2n1 that came with a PN771M in its garage. I've been using the pen without issue for a couple of months. This morning, I pulled it from the garage and it was not responsive. It didn't show up as a paired device, so I place it in the garage for a few minutes, re-paired it through system settings > bluetooth successfully. Now it shows paired and connected, battery 100%, but is still not interacting with the computer on the pen side. The rear button, however, works. I have checked the other responses to this question in this forum. The troubleshooting guide not helpful. Any ideas? | PN771M |
It cannot be done. According to the system specs you have an 8th Gen Intel CPU and for the PCIe 4 gen you need an 11th Gen Intel CPU. And that CPU and MB are not available for the 5481. | Vostro 5481 with Samsung 980 Pro not achieving expected read/write speeds. After reading a few discussions about this, I assume that this is due to the PCIe slot only being 3rd Gen. Is there anything I can do to upgrade to a 4th Gen PCIe slot? Would this mean replacing the Baseboard? Is this realistic or just too risky? Notebook config: - Vostro 5481 - Samsung 980 Pro 500GB - 32GB RAM - BaseBoard Dell 0WT8NK Version A01 | Vostro 5481 with Samsung 980 Pro |
Update = Resolved-After completing troubleshooting, a DELL-Cares agent setup a part replacement. | Recently my Precision stopped charging reliably using the original charger. 8/10 times the charger is not working, sometimes it works again after a hard reboot by holding the power button in for 30s when the laptop is shut down. But usually nothing happens and when reinserting the charger Windows says: [IMAGE] This is not isolated to a single usb-c port or the charger, when this issue occurs all three usb-c ports stop taking a charge on either the original or third party charger. Anyone else experience this issue? Running on BIOS version 1.12 al drivers and firmware is up to date. | Precision 5550 only intermittently charging |
The external AC power adapter must be connected to the Inspiron G5 15 5500 when gaming. It is possible that the changes made by MSI Afterburner were retained. Be sure to reset the BIOS to factory defaults. Install the latest BIOS and Chipset drivers and our OEM GPU driver. The CPU/GPU temperatures while running the Flight Simulator are technically within manufacturer specifications. Here is the online Service Manual if you decide to disassemble and clean/reapply thermal paste. | Hi, I am experiencing overheating issues with my G5 15 5500 recently and I want to try to stop my CPU and GPU from overclocking. I overclocked them before using MSI Afterburner and it gets hot. Now, even after I completely removed MSI Afterburner out of my laptop and restarted it several times, the CPU is still clocking it 4.00 GHz or more, noting that the base clock of the i7-10750H is only 2.60 GHz. I don't know about the GPU but it stays at 88 degrees Celsius while gaming and 92 degrees for the CPU. | Inspiron G5 15 5500, stop MSI Afterburner CPU and GPU overclocking? |
If the system boots normally without the drive, the most likely issue is a faulty drive (if it's a Seagate drive, that scenario becomes even more likely). Have the drive replaced (or try another drive). If another drive does the same, the other possibility is a damaged connector or connector cable. Did the cable come direct from Dell or is it third party? | Hi, I have a Dell xps 15 9550 with a SSD 255gb so I need to upgrade it. I have room for 2.5 disk so i bought a new 2Tb HDD and the connector. The problem i found is that when powering on, the power light blinks and the computer remains off. I formated the hdd in other pc, and result. I tried a smaller hdd (256gb), and result. I tried a new cable, same result. I tried changing boot sequence, same result. Any idea on how to solve this issue? | XPS 15 9550 2nd Drive |
Always keep the charge between 20 and 90% (set the max charging threshold to 90%), never let the battery go to zero, that's really bad for it. When you see it's around 20% start recharging it. Obviously if sometimes you are away from home/office and you need to use all the battery you have then do it, but don't go beyond 5% even then. And if you know you're going to need the extra 10%, you can remove the max charging threshold too. If you can, don't recharge your battery while you're using the laptop for heavy work, high temperature is actually the worst enemy of a battery. That's about it! | Hello, Will there be an issue when the battery is totally drained twice? Laptop: Dell xps 13 9310 Thanks in advance! | Dell XPS 13 9310 Battery totally 0 drained |
It's a standard M.2 Wifi card -- replace with any other standard card. The Intel AX200 is the upgrade (NOT the AX201, though -- that requires a CPU your system does not have). | Hello, my wifi card broke on my Inspiron 15 7000 (7591) 2-in-1 while I was in the lunch break. I thought it was caused by a windows update. So I did a complete factory reset and the wifi adapter is no longer detected. In the device manager, it shows up with an exclamation mark. So I would like to change my wifi card but it is out of order in my country and I can buy it at the doubled price from Amazon UK. I don't know which alternative Wireless-AC card I can buy. Currently, I have the Intel(R) Wireless-AC 9560 160Mhz installed. Is there a better one or which cards are compatible? I bought my Dell two years ago. Barley used. The Dell service is expired. | Wifi Card Broke |
I ended up using Dell recovery to rebuild my system. I used the "not save" files option and let it run. I believe I should create a boot able usb with the Windows 10 on it. I did get the Bios to read the drive, but the drive would not boot up to the point to install Windows 10. I thank you all for your help on this. I'm back up with Windows 10, it did not fix my problem with 100% disk usage which is what started this whole adventure. I will open new thread on this problem for help. | Have a 7773 using UEFI, bios. I can't find anything that helps me get the boot sequence or F12 to see USB. Tried turning off secure boot and turning it back on. Nothing changes. Does not see or list the drive in boot up menu. Any help would be greatly appreciated. Need to clean install Windows 10 from 11. It's been 3 months since it was upgraded. System very slow. Want to go back to !0 for now since laptop not in list to support 11. | UEFI problems setting boot options |
So in case anyone is facing the same issue, I contacted support and after a clean Windows 11 install the issue seems to be fixed for good. | This Christmas I got an Inspiron 16 laptop and for the past few weeks I’m having an issue that is driving me insane. Basically, you can work with the laptop with no issue for some hours and then it suddenly loses internet connection. If connected via Wifi, the icon disappears from Windows 11’s lower right menu. If connected via Ethernet (using a Dell DA310z USB-C adapter), it seems to stay connected, but it can’t communicate with anything. Trying to disable and enable the adapter just results in Windows not responding to the command. At that point if I restart the laptop, it will stay in the Rebooting screen for several minutes and then blue screen with the code DRIVER_POWER_STATE_FAILURE. At first, I thought there could a hardware issue with the wireless card, but it makes no sense that it also happens with the ethernet adapter. I have tried running the hardware tests via SupportAssist with no issues found, checking Windows integrity with DISM.exe and reinstalling the wireless drivers with no success. The only thing left that I could think of is restoring Windows 11, but it will be a massive time drain with no warranty of resolving the problem for good. Can anyone help? Thank you. | Inspiron 16 7610 loses internet connection and blue-screens on restart |
The solution to the problem is disabling hibernation through the command line: powercfg -h off | Bought a new laptop Inspiron 16 plus 3060 + i7 11800h. And immediately I ran into a problem, two or three times a day, a bsod appears(VIDEO_MEMORY_MANAGEMENT_INTERNAL, PAGE_FAULT_IN_NONPAGED_AREA, VIDEO_TDR_FAILURE). I decided to reinstall the system that was originally installed. It did not help, I tried different drivers, also there is no result. I did RAM tests, vram tests, stress tests, everything goes fine. You can play rdr 2 for hours without problems, but then without load, just an error will appear on the desktop. Tried windows 10, windows 11. sfc and dskchk make too. What to do? [IMAGE] [IMAGE] [IMAGE] | Bsod Inspiron 16 plus 7610 |
There is no CPU you can install in this model system that will support Windows 11. If you want to run that operating system with official support, you need a new notebook computer. You CAN bypass the CPU requirements at least for now (Microsoft has publicly stated it may release future updates to Windows 11 that enforce the CPU support requirements, so be prepared if they do; at that point, you'll lose all updates for Windows 11). | I ran a PC-Health to prepare for Windows 11 upgrade but it said my system does not meet Windows 11 minimum requirements. I checked Dell computers tested for upgrade to Windows 11 and the m17 R4 is listed. It said that 'Secure Boot' was not enabled. I followed instructions to enable it by changing from Legacy Boot to UEFI, saved, rebooted, F2, and looked at the BOOT section again. Secure Boot is grayed out and I cannot enable it. Any ideas? [IMAGE] | M17x R4, Secure boot grayed out - can't enable |
Update =Issue Resolved After completing troubleshooting, a DELL-Cares agent setup a part replacement. | Shocking customer care for an Item purchased 3 months ago, collection should have been today, no confirmation received and nobody turned up, cannot get a reply on WhatsApp, been passed around on the phone for last hour, with no one willing to help for what is clearly a faulty hinge when so many others are reporting same, is the next stop trading standards? | Dell Inspiron purchased 3 months ago damaged hinge |
After a new dock, a new motherboard, etc... Problem came down to a driver. Given all the hardware replacements, I suspected it could be a software issue so I did a random google search and found this driver. It wasn’t listed for my laptop but I installed it and the issue is fixed! CPU now is speeding along at 3+ GHz while only powered by the dock. | I've been experiencing performance issues and noted in the Windows Task Manager Performance window that the CPU spends most of its time at 0.79 GHZ, even if CPU utilization is above 80%.. I've confirmed the following: Any ideas? | Precision 5540, Windows 11 and CPU Throttling |
[NAME] Obligatory caveat that I haven't tested your specific equipment and not everything in the tech world that SHOULD work actually DOES work, but apart from that, the Intel Xe should be able to run dual 1440p + single 1080p if you get an MST hub that actually supports DisplayPort 1.4 rather than 1.2. And you would also be able to keep the built-in display active if desired, since the Xe can handle four total displays.In terms of whether you should get Thunderbolt, I personally would consider it simply because USB4 is very similar to Thunderbolt, so that might allow you to use USB4 peripherals at higher performance levels than if you only had USB 3.x support on your system. But the counterargument is that USB4 is still quite new, and whether you'd actually need to take advantage of its performance levels with any peripherals you might buy over however long you'll be keeping this particular system might be dubious. I've bought a variety of things over the years for futureproofing that I ended up replacing before I ever took advantage of the additional capabilities I had paid for.The more immediate possible use cases for Thunderbolt would be for a docking station and/or an eGPU. If you think you might ever want all of your displays and other peripherals all flowing through a single cable connection to your system, then a Thunderbolt dock would allow that, whereas an MST hub only handles displays, and I don't think you can run dual 1440p + single 1080p + USB 3.x for your other peripherals all through a regular USB-C dock. Maybe if the USB-C dock supported DisplayPort DSC, but I'm not certain on that. And you can't run an eGPU without Thunderbolt at all. | I'm interested in the two laptops with an inquiry on whether can drive 4 external monitors (with Laptop Display off or on (5)). 1) Vostros 5510 (i7 vs i5) [URL] I read the Intel Iris XE iGPU should be able to power 4 external monitors. Could someone confirm? And can the laptop screen be running for a 5th monitor? Do I need Thunderbird 4 from a i7 over i5 (USB 3.2) in terms of 40gbps bandwidth? Will I benefit from being able to run 1440p or 4k + 1080p off one output USB-C (or some split dongle / hub to 2-4 DP / HDMI output with some sort of Daisy Chain off of the DP)? What do I need to consider for getting the Thunderbird 4 USB-C over a regular USB-C. I just have a 1440p monitor and the rest are 1080p for now (only have 2 other monitors). but could be upgraded in future to higher resolutions. 2) G15 Gaming Laptop RTX 3050 or 3060 [URL] I read that the Nvidia RTX 3050 or 3060 should be able to power 4 external monitors via various extension configuration, could someone confirm along with whether the screen can also be running with the IGPU? Currently I have a Vostros 5502 (MX350 GPU) and I am able to connect USB-C -> Dell 2719 -> DP Daisy Chain to an old screen and HDMI to another monitor + having the Laptop Display on. | Vostro 5510 Monitor Count Iris XE (i7 (TB4), i5 (USB-C/DP) and Dell Gaming G15
RTX 3060 |
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement that is in Process. | I have a Dell Precision 7560 connected to a WD19 docking station. Some days it is working flawlessly, but then some days it is constantly notifying me that "USB device not recognized" every other second. If I look in the event log It is sending this event about 30 times a second: "[tid = 0x2B38, pid = 0x10A4] - NV GPUs detected" Yesterday, I uninstalled all NVIDIA drivers and rebooted a couple of times, and the rest of the day it worked fine. This morning the problem reappeared, and the uninstall of the NVIDIA driver has not solved the problem. Has this been seen before, and if so, what can be done to resolve it? Some details:Windows 10Bios version 1.7.0WD19DCS 01.00.17.01 BRSveneb | Precision 7560 and WD19 - USB device not recognized |
With Intel-UHD-Graphics-Driver 30.0.101.1340, A04 Intel Retro Scaling is now available on the Dell XPS 9710. | Hello, Intel Retro Scaling ([URL] is not available on XPS 17 9710. My machine meets the requirements: i7 -11800H Intel® Graphics Driver version 30.0.100.9955 Intel® Graphics Command Center version 1.100.3407.0 Windows® 10 version 21H1 I have no Retro Scaling options under Global Settings. I already contacted Intel about this but no conclusion and they advised me to contact Dell. [URL] There are other XPS 17 users who made the same experience. [URL] In the reddit thread you can see that this feature was available in the past on the XPS 17 9710 but has disappeared at some point. Can you please investigate why it is not available anymore? Can other XPS users report if they have this feature available or not? Regards, mercuchrom | Intel Retro Scaling not available |
Okay, but let's know that my current i7 claims only 2.4 gigahertz clock speed on average but may go into faster speed as needed by turbo mode. Your post mentions Turbo mode. I am ignorant to that mode. The usage I do with this older i7 7500 rarely even turns the fan on in the laptop so it has been sufficient. Once in a while the fan will come on. I figure that is some heavy duty download and automatic adjustments Windows 10 is performing. I am not looking to put a new CPU in this laptop but to get a new device that is as least as fast as this one is. I am wondering if average speed of the newer Inspirons with 11th gen i5 are equal or above in processing speed to my older 7th gen i7. I recall a turbo setting I have on this i7 but it does not kick in till the going gets rough with big graphics files as in processing large RAW photos etc. which I do not need. I just need basics of streaming HD 1080 video from wifi, email, and searching the web for info from YouTube, loading graphics and text from public library sources, and text based sources. I will look at your links but the Turbo confuses me. Those speeds are impressive but I don't know if a stock i5, Inspiron would be in "Turbo," mode continuously. I am hoping that the lower priced i5's at gen 11 are just as fast or faster than my gen 7 i7 which it is looking like they probably are although I can't get a simple straight answer to that question....yet. When I see the specs on the current 11th gen i5's it looks good. I am asking advice here to back up that claim from an experienced user that yes, moving down from i7 to i5 with current machines will at least keep me at the speed I have with my older i7. Hope that makes sense. Bottom line question: "Is an 11th gen i5, as fast or faster in regular mode (not turbo) than a 7th gen i7? | My 5 year old i7 7500 Inspiron is computing fine, but it has a defective charging port. I am thinking the cost of a fix may be better spent on a new laptop. Its 7th gen i7 7500 has been declared not fit for Windows 11. A new battery and charger did not help. The charging port is damaged due to the pressure of the 2 in 1 screen pulling apart the left hand corner of the base of the laptop making the charging port not connect well to the plug of the charger. The plug will easily fall out. I should have returned it on warranty, but I have gotten by yet it gets worse. Looking at new Inspirons, my question is: Can I expect the 11th gen i5 to be as fast as the 7th gen i7 I have? The Dell site has an Inspiron 14, no touch screen, which is fine because I am done with this 2 in 1 touch screen. I never used that feature. The listing at Dell is a 11th gen i5. I am more concerned about speed than size of the SSD or RAM. So, I wonder if that Inspiron 14 would be at least as capable as my 5 year old 7th gen i7 7500. And, hopefully it will have no charging port issue. My other choice would be go Mac Air...if my files will convert. That would be a return to Mac after 25 years of Microsoft OS products. | What to expect from 11th gen i5 processor. |
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