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I suggest you to follow the steps provided below, first to release any static power in the laptop that may be causing this issue: 1. Remove the battery and the AC Adapter from the laptop.2. Press and hold the Power button for 20 seconds and release it.3. Reconnect the battery, AC Adapter and press the Power button.4. The laptop should power on if the static charge was the cause. You can press the "Fn" key and the "Power" button to start the hardware diagnostics if the laptop fails to power on after following the steps provided above. | The computer is only 16 months old but the last month has been in this state: I had a previous problem that required that I replace the Motherboard, and now I'm stuck in a loop: Turn it on as normal, enter the BitLocker thing (understandable, new motherboard, old SSD) diagnostics are perfect It wants to update so it does, but when it restarts it never turns on, and the only thing that activates is the orange LED power light when I and pressing the power button. I give it a rest and do a hard reset, and it turns on as normal. I used to think this was a problem with the BIOS updating, but the update that last killed it was something for windows (I think) Thanks! | G3 1500 will NOT TURN ON after update and restart |
The two biggest power consumers in that system will be the GPU and the screen -- and neither of those is required for general office productivity or web browsing. Unless you are also going to be using this as a multimedia workstation, order a system with Intel integrated graphics and an FHD screen and you will see good to better than good battery runtimes. Ordering a system with the 3K screen and a discrete GPU is pushing toward high performance -- and that's at odds with battery runtimes. You can't buy a car with a high performance, turbocharged V8 engine and expect good fuel economy -- same here. Unless you're looking for some other application, you'll do better with a mainstream system, integrated GPU and FHD screen if you're looking for battery runtime. | I'm currently working on a 7510 Plus (Manufactured 2022) and it has the 56Wh battery. Moving the bightness to 50% means I can get about 3 to 4 hours ish battery. Considering I would need to put more RAM in it to make it useable, an option is to return it to Dell and get the Insprion 7610 Plus as it has a 86Wh battery. However, I spotted it comes with a 3K screen which could hoover up any extra capacity. Is this the case or do users find it lasts say 5 hours plus when used for word processing, web browsing and so on. I get this is a "piece of string" type question but it will help whether I bite the bullet and upgrade my new Inspiron (which does have some benefits) or return it. Edit: Specs Inspiron 15 Plus 7510, 56Wh Battery, Intel I7 11800H, NVIDIA 3050 Ti, 8GB RAM. Usage: general office/productivity. | Inspiron 7610 Battery Life - Is it Any Good |
Crucial RAM is the most compatible with Dell systems. And 24 GB is a supported total according to the 7510 specs. Will it work, possibly without a problem but the ideal configuration is a RAM kit consisting of 2 matched RAM modules. Since it is Crucial they guarantee compatibility so if the 24 GB configuration does not work the RAM is returnable. If you are not doing any video editing or RAM intensive operations then 16GB total may be enough. In that case purchasing a 16 GB kit (2 x 8GB matched modules) is probably around the same price as a single 16GB module. | Good Morning, I purchased a Inspiron 15 Plus (7510) with 8GB RAM and NVIDIA 3050 Ti card. its using 90% to run the Operating System (Win 11 Pro) and basic tasks so looking to upgrade it. 1) Can I use a different brand in the spare slot without replacing the existing Dell RAM? I am thinking of [URL] as this gives me 24GB RAM and hopefully dual channel for 16 of it. 2) Or, do I need to replace both sticks? If so, my options are to replace with the Inspiron 16 Plus (and will welcome any views on it especially battery life) or upgrade to 32GB RAM. Laptop Spec: Inspiron 15 Plus 7510 manuafactured 2022. 8GB RAM, NVIDIA GTX 3050 Ti, Intel I7 11800H, 500GB M2 SSD. Use: General office work/multi tasking. | Inspiron 7510 RAM Upgrade - Do Both Sticks Need to be Replaced? |
Different Bios have different setting in it. Unfortunately, the Bios on Inspiron 3525 does not support this feature | Just brought the new Inspiron 15 3525, missing power management in bios, I am trying to look for “wake on AC” to turn on my laptop that it is vertically stand behind my monitor. Is there a way to unlock the advance control in Bios, so I can enable wake on ac? Thank you in advance for your help!!! | Inspiron 3525 Bios missing power management |
Update: 1. Updated bios to 1.11.0. 2. Exited bios menu, saw Dell logo, then just black screen.3. Plugged in HDMI to external monitor, both internal display and external monitor showed the screen.4. Unplugged HDMI, internal display stayed on. | Hello Dell community. Yesterday I received a precision 7560. When run in discrete graphics mode, (hybrid mode turned off), the screen either a) works for some time past login and eventually goes black, or b) does not make it past the dell logo screen and remains black. This is a completely clean system with no software installed. I am not connected to any peripherals. userbenchmark has returned excellent results, so my GPU is certainly working. Why does discrete graphics mode make my screen black? This occurred both out box and after all updates had been installed. Drivers are updated. Specs: i9-11950HRTX A300064 GB ddr4 3200 MHz RAMWindows 10 < Private Express service code removed.TOS73> | Brand New Precision 7560, black screen in discrete graphics mode |
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members. | Hi all, I'm trying to get the Recovery Image for Ubuntu for my XPS 9320 (ordered with Ubuntu). Reason is, i can't use the webcam without the proprietary driver from dell, which is not available in the official ubuntu kernel. Steps i tried: 1. Visit [URL] entering correct Service-Tag brings Error: "Recovery image not available for your Service Tag." [service tag redacted in screenshot] [IMAGE] 2. Run SupportAssist | Bios Connect to download OS Recovery Image. It downloads 4/4 files but then stops at 1 seconds countdown, before the Reboot. Computer can only be shut down with Power Button. [IMAGE] 3. Installing Windows 10 just to install Dell OS Recovery Tool Entering Service-Tag or using the automatic System Recognition (which identifies my model and service tag correctly) ends up in loading loop. [IMAGE] Am i missing something here? PS: I have tested Step 1 and 3 with a service tag from a previous xps (windows license) i bought. The tool and the website definitely work on my end. It just seems that Dell doesn't like my Service-Tag or something. Regards, Daniel | Can't download XPS 13 Plus Recovery Image Ubuntu |
Got a new card from Amazon, now everything is working. This is the second time I'm having this issue - had it once when the laptop was on warranty, so Dell replaced it (probably, they never tell what they do). Why does the card keep breaking? Will this continue to happen every 2-3 years? This is really annoying. But, thanks to Dell, I now know how to change cards, lol. | My wireless card stopped working. 1) In BIOS, both Wifi and Bluetooth are connected. Everything else there appears to be "default" - the switches for both are on, and the functions are enabled which makes logical sense. 2) All needed drivers are present in /lib/firmware. (When the card stopped working, I reinstalled the entire OS (Fedora), then I also removed and reinstalled the 'firmware-linux' package. I tried to use the driver version from the manufacturer's site as well.) 3) I tried to detect the card with Pop OS (live USB) and the iwctl tool on Arch installer. None of this worked either, so it's clearly not an OS problem... 4) Some people had luck removing the card, and then inserting it back. So I pulled out the AC power jack, removed the back cover (the laptop is not on warranty), disconnected the battery, then pushed and held the power button for a few seconds, pulled out the card and reinserted it. All to to avail. Is there anything else that can be tried (other than installing a new card, or using a USB dongle)? I'll likely try to a new card later, if nothing works (I'm not in a hurry). Any advice is appreciated. Thanks! | Inspiron 7786 - Wireless card AC9560 is not recognized by OS (but is seen by
BIOS) |
Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you. | Hi there, I'm using a Dell Inspiron 7570. A few weeks ago, the wireless network became unusable, and I cannot find it in the system anywhere. Network adapters shows only Ethernet (Realtek PCIe GBE Family Controller) and Ethernet 4 (PANGP Virtual Adapter). I have experienced this problem before, which I solved simply by reseating the wireless card. This time, I have replaced the wireless card with a brand new Intel Dual Band Wireless AC 7265NGW. I am still completely missing the wireless card from the system. Additional note: Bluetooth functionality is working normally. The error seemed to occur suddenly and randomly, without any obvious cause. If anyone could assist, I would love to know how to troubleshoot this problem. Thanks | Wireless Card Completely Missing from System |
PCIe 4 drives will run, but at PCIe 3 speeds -- the system does not have PCIe 4 support. You have one M.2 drive slot and if you have the smaller 4-cell battery, a 2.5" SATA bay. If you have a 6 cell battery, you have only the M.2 slot. Only you can decide whether you need more RAM; for most applications, 16G is plenty. | Hello, I would like to upgrade both my ssd and hdd . does the laptop support the 2280 gen 4 ssd's ? something like this a) "[URL]" b) does the laptop have another ssd slot? as i wish to replace the hdd one,if no 2nd ssd slot is available ... which high capacity hdd 8tb+ harddisk do you recommend? my Ram memory is @ 16gb , should i upgrade it to double that size? | G7 7790 ssd ,hdd upgrade , does the laptop support g4 ssd's ? |
For any fan noise issue, start by doing all of the instructions here including running all of the Dell Diagnostics = * How to Troubleshoot Fan Issues* Open, "Inspiron G, loud fan noise, Nvidia, 3D games" | Hey guys, So I bought my laptop 13 months ago. After a few months of use, the laptop began to make noises, like the fan working too hard (regardless of what I was doing on the computer). I'm using the computer for Adobe (mostly Photoshop) and Chrome. Now my problem is this - when I'm trying to talk with the customer service in my country, they say that the sounds are normal (based on the videos I've sent them from my iPhone). They're completely ignoring that those noises were not the same before. After googling this I found that I am not the only one who has had those issues. I've also asked them that I want to speak to a manager, and they told me that someone would call me in 48 hours no one did. And I asked them for an email so I could write about this issue and they told me to google the email address, which is super weird to say to a customer, but I did and I didn't get any reply to my email. What can I do? This laptop cost me a lot of money... any tips? | Inspiron G3 15 3500, fan noises |
After I posted this complaint on 12th June, my system got off and was not turning on the next day. Today is 20 June and they have acted promptly to replace the motherboard and touchpad. The SD card reader and USB port are also working fine now. Hope everything will be better now. Dell customer service is good and efficient! Thank you. | 1) Within one month of buying 16plus, the hinge of the monitor broke suddenly. They replaced it with another system but took over a month for the replacement. Work was hampered. 2) After using that replaced system for one month, the touchpad started malfunctioning, cursor didn't move, or kept shaking, dancing. All my works got hampered. Drivers were updated. Touchpad was replaced. Then it started working fine. 3) Memory card reader was not working from the beginning. Installed the driver but didn't work. Factory system reset was done but didn't work. So they replaced the card reader along with the usb port next to it. Now both don't work. Work got hampered again due to all data transfer and factory reset. 4) Now after 3-4months of touchpad replacement, again the new touchpad is showing the same old problem. I am in a very serious stage of work, but now my newly purchased laptop has a faulty touchpad, a non-functional memory card reader and usb port. Dell customer service is good and always helped me in all the problems. But now as technician also can't solve these issues, please refund. I regret this purchase heavily and want to return this system. Dell please understand and take this system and give me the refund or a different model. It seems this model has many defects. My work has been hampered. | Dell Inspiron 16plus issues |
Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you. | I have recently installed samsung nvme ssd in my laptop, the problem i am facing is that it gets really hot during installation of application or copying data to and from SSD. Temperature goes above 70' C depending upon the duration of the task performed. | Dell Latitude E5470 SSD getting really hot. |
As per the specifications of the system, the temperature is within the operating specs Temperature maximum - 100 degrees Temperature minimum - 97 degrees Temperature is mostly at 100 degrees Frequency average around 3.38 GHz | My laptop is constantly thermal throttling even on idle. When I play any games, its mainly on 100°C which I do expect, but I don't think it's normal for my CPU to be constantly thermal throttling even when idle. My laptop is on a hard flat surface with the rear elevated, airways are not blocked, cooling pad underneath to provide additional airflow, air sprayed the vents recently to remove all dust. With all of this in mind, I don't know what else to do to keep my laptop cool. Any ideas or help is appreciated. [IMAGE] | x17 R1, i9-11980HK temperature 100°C |
It wasn't the battery, and this pen doesn't pair via Bluetooth. With help from Dell support, I found the solution, which was to install the latest Intel and NVIDIA graphics drivers. | I have an Inspiron 7620 2-in-1 and the recommended active pen PN5122W. It works for a few minutes after restarting the laptop, then just stops being detected by the screen. The battery in the pen is brand new and I have tested it and confirmed the battery has full power. I have looked at Dell Peripheral Manager but it does not have any option to manage a pen available (despite what the user-guide says). I have tried an alternative Dell pen that I normally use on another Dell laptop, and it does the same: it is detected by the 7620 for a few minutes, then stops until the laptop is rebooted. After the pen stops working on the 7620, I am still able to use it with my other Dell laptop with no problems (Latitude 7400). This suggests to me that the problem is very clearly on the laptop, not the pen. Unless I can get this working more reliably, I will have to return the pen as it's useless like this. | Inspiron 7620 and Pen PN5122W stop working |
Even the part numbers won't help -- these are several years old at this point, and anything could have happened to them in the interim. Screens can easily be swapped. Go by the seller's description of the system - if you receive an HD screen described as FHD, return the system for replacement. | HI All, I have a Latitude 5590 8th Gen with the Intel 620 UHD display adaptor but the maximum resolution I can get it to is 1366 x 768. I have all the latest drivers etc.... what am I doing wrong please? I also have a Latitude 5590 7th Gen with the Intel 620 HD display adaptor and this goes to 1920 x 1080 without issue. In short - the newer laptop with the UHD driver is worse than the older laptop. Thanks | Latitude 5590 display won't go past 1366 x 768 |
[NAME] by the way, one more thing in addition to the above. Speaking of manuals, I'm pretty sure that if you check the P2415Q's manual, you'll find that if you enable MST, the display will limit itself to 30 Hz. That's because again, the current DisplayPort revision at the time those displays were created didn't offer enough bandwidth to run 4K 60 Hz with enough bandwidth left over to pass through to another display via MST, so the design assumption made on those displays was that if you chose to enable MST on that display in order to set up a daisy chain, then you'd actually want enough bandwidth left over to pass through to the secondary display you'd be connecting, and thus the displays would limit themselves to only 30 Hz to cut their bandwidth requirements in half.So disable MST on both of your displays, connect one of them via the "upstream" Thunderbolt 3 port on the WD19TB using your USB-C to DP cable, and use your DP to mDP cable to connect the second display to one of the DisplayPort outputs on the WD19TB. | How do I get 60Hz to both of my P2415s running at 4K? I'm running Win10 with the latest updates installed. Primary monitor is connected from the WD19TB's TB/USB-C port using a USB-C to DisplayPort TB3 compatible cable to DP (monitor set as MST Primary) which is in turn daisy chained to secondary monitor using a DP to mDP cable (monitor set as MST secondary). Everything is working fine at 4K 30Hz -- but I want 60Hz! | XPS 9570 with WD19TB and 2xP2415Q -- no 60Hz @ 4K? |
Welcome to the Dell Community [NAME] Yes, you should have no problem just using your AC adapter to power the laptop. Best regards, U2 | Hi, Can I run my Dell laptop Latitude E5470 without a battery? | Latitude E5470, run without battery? |
Hello, We see you are looking for assistance. If you need our help, you can start a Private message with us, and we will be happy to assist you. | My inspiron 3511 laptops motherboard has been damaged 1 month after purchasing the laptop. I have hardly used it for 10 hours. After several checks the Dell Tech support team informed me that, the motherboard is faulty. Since it was under warranty, the motherboard got replaced. After the motherboard is replaced, the laptop became very very slow. I even got the OS reinstalled. The issue still persists. Using the laptop has become really annoying because of the slowness Any idea on why it happens | Inspiron 3511 Motherboard failure 1 month after purchasing |
You mentioned that you read suggestions but have you actually tried any of them. To reset the system disconnect the battery and unplug the adapter then press and hold the power button for 30 seconds. Then reconnect everything and try to boot again. Also you could try reseating the RAM. Are you able to run diagnostics (tap F12 immediately at boot) and watch for RAM errors. Try removing one stick of RAM and boot the system and if unsuccessful try the other stick. If you can get into the BIOS try resetting it. | Hello everyone, A BIOS update on my E5590 resulted in the laptop not booting, the screen being blank, as well as the amber light flickering twice, and the white light flickering four times continuously. According to Dell's website, the 2,4 flickering signals a RAM problem. The RAM is original and the computer has been working without a problem. How is this possible? I have read about removing the battery, resetting the BIOS, and so on, but are there any other options? I appreciate your help. | Dell Latitude E5590 Booting Challenges |
After a lot of effort investigating I found the download bandwidth limit was caused by those services : Once I disabled those services in selective startup in system configuration (you can't see the changes unless you reboot) I get full bandwidth again. I lost many hours investigating this issue and those services being part of Dell Optimizer software in not acceptable. After searching a bit it looks like those ExpressConnect services are just the same thing as was smartbyte, just with a different name. A lot of people complained about this issue with smartbyte, I dismissed this problem since I didn't see any smartbyte service on my laptop, turns out it changed name. Hopefully this post will help someone else with the same issue and save some time. TLDR: Uninstall Dell Optimizer, reboot and your problem will be fixed. | Greetings, I'm having a hard time solving this one. The issue started recently, I noticed it yesterday. System is Windows 11 21H2, Windows is up to date, BIOS is up to date, Dell Command Update app says everything is up to date. When I perform a download speed test on fast.com the speed is ~10 Mbps. While browsing I notice this is accurate. I tried a lot of things but still no solution The most confusing thing is when I use chrome in the WSL environment I have full speed, so it must be something related to windows network configuration that limits my download speed and I can't find it. Any suggestions ? | [Precision 7750] Slow download speed |
This page from Dell says it is only for Windows 10 with NET Framework 4.6.1-- Dell Power Manager | Dell US Some tips for Windows 11 How to manage power settings on Windows 11 | Windows Central Search for more tips online. | I reinstall windows 11 on my Dell Vostro 3500 but it shows this in Microsoft Store [IMAGE] | I can't install Dell Power Manager |
Any standard half mini PCie card will work -- just make sure you don't buy the newer M.2 (NGFF) format, with which the system is incompatible. You can find many 802.11ac cards from Intel and others. For 802.11ax, there are some half minicards that will work -- but none from Intel. All the Intel Wifi 6 cards are M.2. For one Wifi 6 card, [URL] | Is it possible to upgrade my Precision M6700, currently with a Centrino wireless card, to a card with 802.11ac or ax compatibility? I know some laptops have card options locked down in BIOS so they cannot be upgraded so wanted to ask before purchasing. And, if it will work, are there any recommended cards? | M6700 802.11ac WLAN card upgrade |
Status update from Dell-Cares - Yes, the dock can be unplugged. | Hello, I have a question regarding the docking station WD19S 130W. It works fine, but when I turn my laptop off, the dock is still working (fans are turned on), I imagine because it keeps charging my laptop (Latitude 5420) constantly, and it gives power to the USB peripherals such as the microphone. My question is, once my computer is turned off, can I disconnect the docking station from electric current, so it stops giving power to anything at all, therefore the fan stops aswell? Or will this damage the dock because of the sudden cut of power? Thank you in advance. | Dock WD19S 130W Question |
Contact Support directly for warranty support. Don't try to fix it yourself. You can use the Get help now button on this forum page. | One of the keys on my XPS 13 9310 has become unreliable and sometimes needs to be pressed extra-hard to ensure it registers. It *might* just be that a bit of dirt or debris has slipped under the key cap, but the laptop is still under warranty so I don't want to risk pulling off the key cap to clean it in case I break the key and void the warranty. Can anyone suggest the correct course of action? Are the key caps easy to remove without damage? | Unreliable key on XPS 13 (9310) |
You can get the dell power plan back by restoring factory image. If you did a full format on hard drive than run SupportAssist. It will install SA OS recovery and create that factory image partition. Although all that efforts would not be worth. Microsoft itself is getting rid of power plans and you control them by using battery slider. (favor performance or battery) You don't even need that cause , your model you get much more deeper customization of power settings from Alienware command center. | Hello! I recently bought a Dell G5 15 5500.I made a clean install and installed the necessary drivers. Now miss me the dell power plan and options of extension of battery life. What tool/driver should I install for those back? Thanks | G5 15 5500, Dell power plan missing |
Hello everybody, well after waiting almost three months I've finally recieved the exchange laptop! and its awesome! although it did take a multitude of private messages etc... it was definatly worth the wait! I thank everyone for all of thier advice and help! it was seriously appreciated! | I was playing shadow of the tomb raider. And the video slowed dramatically, I looked down and saw the power button flashing amber rapidly and the computer shutdown and won’t start! Dell replaced the motherboard and screen, a few weeks later and the exact same thing happened again? Now Dell’s sending another technician to replace the motherboard again. I’m not overclocking or anything and the only peripherals are an Alienware AW988 headset and mouse! Why’s this happening? | m17 R3, motherboard died during a game and won’t start |
Solved the deployment problems with an USB C adapter with the network cable connected to the adapter. And In the bios set the hard drive from Raid to UEFI. The resolution is still not correct but at least we can deploy new computers. | Hi forum, We use Microsoft SCCM for deploying our Windows 10 image to new computers.Bought multiple Latitude 5531 since we need a faster system. When we boot the laptop via PXE booting the resolution changes and looks way to zoomed In.After the image has been loaded, a small window should appeare that you can select an image or fill In a password.This does not happen on this model. We can deploy older models like the Latitude 7200 without any problem and this gets added In SCCM the same way like the newer model.Is there anyone that sees this same behavior? Note: I've found post below from a different Dell model that has the same problem. A bios update fixed that one but we are running on the latest version at the moment since today. [URL] Any advice what we can do to fix this? Tried all the steps people sayed In the above community post but no luck yet. | Latitude 5531 - booting via PXE the display resolution is zoomed In (SCCM
deployment) |
That slot is used for WWAN cards. There is some talk that it can be used for an SSD, but only mSATA SSDs are available in this form factor -- which are now obsolete and will be more expensive that you'd think as a result. Also bear in mind that while a card installed in that slot is useable for storage, it cannot be used as a boot drive. | I would like to add a SSD to my Latitude without removing my SSHD . is it possible to add it in the Consult manual slot? | Latitude E5540 PCIe SSD upgrade |
Have you tried this page at the MS store? | Basically, after an update, my alienware command center stopped working. It would start up then crash. I downloaded the drivers from the Dell website again but it still wasn't working. Then I used Revo uninstaller app to totally delete all AWCC stuff from my Dell G15 5515 (RTX 3060, 5800H)I then redownloaded Alienware OC Controls and Alienware command center application from the dell website in the hopes that it'll be fixed now. The components were all installed but I can't find the Alienware command center app anywhere. I searched online and I was told that the app is on the microsoft store, but I cannot find it there. What should I do? | Alienware Command Center App Not on the Microsoft Store |
Update-I've solved the flickering problem after reinstalling Windows. I don't know what's happing with my laptop but it has been solved. You can refer to the link below for information on the hardware components of the system. [URL] The Dimension of the pad would be M2X 3L. | I just got screen flickering on my Alienware x17 R1. I uninstalled and reinstalled the newest RTX 3080 driver from the Alienware drivers & downloads page but it's still there. The only way I've been able to get screen that does not flicker constantly is to disable RTX 3080 driver in Device Manage. Could you please help me to fix the flickering? Thank you. | x17 R1, screen flickering |
Original factory HDD contains the Dell recovery partition. It seems it was either changed of formatted. Use a bootable USB instead. You can make one using Dell USB recovery tool or by using Media creation tool from microsoft. Once USB is created, you can boot from it from F12 menu. | Hello Folsk, My laptop was unable to load the OS, I trying to reimage by Support Assist tool but wen I confirm to start the process show me the following error. We are unable to detect any disk that can be utilized for a cloud restore I already change the ssd but keep the error. Anyone knwo how fix that? | we are unable to detect any disk that can be utilized for a cloud restore |
The problem was from my hard drive. Thank you all for your help. I will remove the hard drive and I will install an ssd instead. | Hello, I have had an Alienware 17 R5 for 4 years now. Warranty expired June 2019. This last year, I kept getting a crash problem ( it started happening 6 months ago and now it's becoming annoying ) The problem is, whenever I turn my laptop on on the afternoon after a day of work, or on weekend mornings after a long night of it turned off, it crashes after a couple of seconds, sometimes minutes, of use. You can find the crash blue screen in this post. This problem happens pretty much all the time at the beginning of the period I'm using the laptop at. For example, ot happens once, sometimes twice, when I first use it during the day, but after it doesn't happen again, even with 4, 6 or 8 hours of use . I noticed it happens frequently when I alt+tab between windows, or when I play youtube with a game running on the background. But again, this only happens once or twice after turning on the laptop for the first time on a day. After checking online, this blue screen could be a caused for many problems: hard drive, processor, graphics card.. Now after knowing that, I'm kinda lost. I'm afraid to invest in changing ram or hard drive to only find out that the problem persists. I can't afford another pc or laptop anytime soon and I hope to fix this problem, otherwise having to force turning it off each time when this happens sounds like it will kill it with time. And yes, when the blue screen happens, the percentage never goes up, it's like the pc is stuck. Fans are still working, keyboard is lit, pc looks normal, but stuck. Sometimes I don't get a lue screen, it only gets stuck in whatever I was doing, with a very loud and buggy noise. And I notice that whenever this happens, the toby eye tracking device turns off ( the red light coming from it). So either situations, the only way is to force turning it off and turning it on again. [IMAGE] Can someone please help me with their experience or advice on what go do? Have you ever face this problem before? Is there a way to pin point the problem exactly where? Thank you for your help. | 17 R5, crash issue |
Status update, Dell-Cares helped to reinstall Windows 11. Steps performed can be found in this Dell Support video: | My Inspiron keeps shutting down to a blue screen and gives me an error message. The message reads " Your device ran into a problem and needs to re-start. We are collecting some error info and then we will re-start for you" I have tried to run the diagnostics test through the Dell Support but the computer shuts down before the test is completed. Help!! | Blue Screen |
There is an Audio driver issue going on and Dell is still struggling to fix the issue. We are also suffering from the same issues | Headphones didn't work when first plugged into system. Had to restart for it to work. Missed an important meeting because of this. | Latitude 3420 sound problem |
Welcome to the Dell Community [NAME] Have you tried replacing your CMOS/BIOS battery??? Best regards, U2 | Hi all,I use a laptop latitude 5510 with an i7-10810U, and he switches randomly bios parameters from AHCI to RAID ON. I would like to know if someone knows a sustainable solution to fix it. The first time it happens, I was under Ubuntu 20.04, and I lost all the data on my NVMe SSD. It happens when I connect a screen to my dell docking station wd19 using the display port. Once I plugged the screen, the computer started to reboot 3 to 4 times before a black screen occurs, saying "SGX disabled by BIOS". Once it was done, my SSD was automatically reformatted.To solve it, I have just switched SGX to OFF and RAID ON to AHCI and reinstalled a new Linux on it.The second time I was under Fedora 36 and, this time, my NVMe didn't reformat. It happened randomly while I was working on it. I was using a WD19 docking station with 1 screen plug on it. Once again, the computer started to reboot to conclude on a blue screen, and the BIOS AHCI parameter switched to RAID ON. Furthermore, BIOS' date time changes to 03/30/22 instead of 07/08/22 (before reboot it was at the correct date).To fix it, I've just switched back the parameter, and the computer reboots correctly.It also happens to my colleague (under Windows 10) once he connects throw an HDMI port to a projector. I don't have much information on it, but BIOS parameters have switched too. I paid attention to updating all as soon as possible (drivers and BIOS). Have ever heard of similar problems and have you a sustainable solution to fix them?Otherwise, have you any idea of the source of the issue? Thanks in advance. | Latitude 5510 randmly switch from AHCI to RAID ON |
Drive with OSV is the Primary Drive containing OS, while FDV is the secondary drive. So you will need the OSV key For those dates I did some research but couldn't understand microsoft's explanation. It has something to do with Support Expiration. Unless encryption is a business requirement for you, I would remove bit locker | I have Windows 10. I'm walking through "SupportAssist OS Recovery" I'm being asked to provide a Bitlocker Recovery key. There are 2 keys available. Which do I choose? #1: Drive = OSV, Upload date = 7 June 2023 (yes, 2023) #2: Drive = FDV, Upload date = 9 Mar 2023 (yes) Info: My laptop time is always correct AFAIK. First follow-up question: Should I delete one of those keys? Second follow-up question: What do OSV and FDV stand for ? Thanks | Which Bitlocker key do I need for "SupportAssist OS Recovery" ? |
Per Dell-Cares: Please uninstall the Alienware Command Center application and click on the below links to update to the latest version. Also, install the OC app too Alienware Command Center Alienware OC Controls Application | Cannot change macro lighting. Nothing happens when I click on it under the FX tab in my Alienware Command Center. All drivers and system appear to be updated, although I did get a notification saying my laptop was not compatible for Windows 11. Not sure what else to add. When I try to change the theme, there is an exclamation point next to both "Macros" and "Settings" and they are greyed out. Is there a simple fix for this, or do I have to go file rummaging? Any help is appreciated. | m17 R4, macro lighting not working |
Alienware Command Center Go to Support.dell.com and enter service tag of your computer. Go to Drivers and download and find Alienware command center under application. It allows to customize Keyboard lights, Thermals and Overclocking (selected models only) | I have a Dell G15 gaming laptop I got a few months ago. There isn't a section for gaming laptops so it forced me to choose Insprion instead which is why this is here. When I got it, I easily found the option to customize the colors of the keyboard. I just realized though that the custom colors are not showing up and I cannot find ANYWHERE the settings page I used to change them. I have tried searching "keyboard" "lighting" "backlight" etc and nothing comes up. I don't remember what it was called, but it gave like an entire color wheel to choose from and options to change all of the keys or sections of the keyboard so I made the main keys blue and the num pad keys pink. Photo below of how it should look, but currently it only shows me a random turquoise-ish color for all keys. I've searched around Google for answers and all I can find is how to turn the lights on/off or responses like "Your keyboard doesn't let you change colors". So I'm not looking for responses like these. Thank you! [IMAGE] | Change keyboard backlight |
Dell is now coming to replace part inside the laptop, I'll update you after they've fixed the defects. | I just got this new laptop and disabled all non windows services rebooted and ran geekbench5.4.5. It got the lowest score of all results for 9520, not just by a little, but by a lot. ~25-30% lower on all tests. It's plugged in and located a large room with A/C. When I compare result details with other 9520's report details almost everything is identical, except I see their memory speed is reported at 2394mhz, while mine is reported at 967mhz. When I load up CPU-Z, and review the memory tab I can see the speed of the memory on my laptop changing all over the place. At times up to 2394mhz but mostly at 997mhz. I'm not sure if this is a simple fix such as an OS setting, BIOS setting, geekbench software issue. More concerning is if I have a hardware issue perhaps with the memory or controller? Any ideas what this could be? Troubleshooting steps to try? Thanks for any help. Results here -browser.geekbench.com/v5/cpu/15346443 | Branch new XPS 15 9520 with very poor performance |
Good work on troubleshooting. We will have to check the status of the adapter in BIOS; if the adapter is not detected properly the system will continue to receive power but will not charge the battery. Please follow the steps mentioned below to check if the adapter is detected properly. | Very strange, turned the computer off last night sitting on the desk. This morning I unplugged everything and threw the computer in a bag for a drive to the office. When I arrived and pulled the computer out, it was smoking hot. Got the blinking lights. Eventually it cooled down and seems to be running fine. I never opened the lid when I unplugged everything and bagged it up before leaving. I would have noticed if it was hot when i bagged it up, there was no way not to be able to tell. Will unplugging a USB C docking station activate the computer on battery mode or something? I don't want it to happen again. Again, even if unplugging the docking station would activate the computer, its lid was closed and in a bag. So why the heat? Support assist shows everything is current. The unit is only about 2 or 3 months old. To be specific, what I unplugged from the computer that was turned off at the time: USB C docking station cable AC power adapter External USB SS drive. | Dell 7760 very hot with 4 amber 1 white blinking |
Thread update, Dell-Cares set up service for the system. | I have an Alienware 15 R4. I turned off the laptop two days and now I open it, but I cannot type the password on login screen? I used the keyboard on screen, but I also type it. On the keyboard on screen, the key of Shift, Ctrl, and Alt are lighted. I have changed another keyboard (using keyboard connected into USB). I don't know what happened. I press F2 and F12 to reset up and reboot, even though I am able to access into the reset page but I cannot use the keyboard? | 15 R4, login screen, cannot enter password? |
Welcome to the Dell Community forum [NAME] and [NAME] PCIe Gen4 x4 NVMe, up to 64 Gbps [URL] Yes, a heatshield should be used. [IMAGE] [URL] Best regards, U2 | Hi, I purchased an Alienware m15 R7 AMD Ryzen 6800H 64GB RAM. It's in transit, it hasn't arrived yet. I want to install a Samsung 980 Pro 2TB on the second NVMe PCIe slot. First question would be if this laptop supports SSD PCIe 4.0? I suppose that it does since Ryzen 6000 series supports PCIe 4.0. Second question, if it does, the Samsung 980 Pro has two versions, one with heatsink and one without heatsink. The one with heatsink runs cooler, but it's also thicker, would that fit on the laptop? Which one would be recommended to install on the m15 R7? Or else what other NVMe PCIe 4.0 would be recommended for this laptop? I was also considering the Western Digital SN850. Thanks very much. Kind regards, Carlos | m15 R7, Samsung 980 Pro with heatsink |
It should but keep in mind that the most compatible RAM for Dell systems is Crucial RAM as found here. | Will this ram: [URL] Work in the Dell G15 5521 SE: [URL] Thank you! | G15 RAM Compatibility |
Update = After verifying ownership and completing troubleshooting, a DELL agent setup service. | Hi. I have an alienware m15 R6, RTX 3070 i7. Basically, after a few minutes playing any game that use the GPU, the FPS drops drastically. I'm tempted to consider that the problem is the GPU, more precisely, the power management from the GPU. This is why: -CPU has the temperature around 90~100 °C and clock ~4GHz all time. It doesnt drop. -When i open any game, its energy is around 125W. Temperature 83°C. After a few minutes, the energy drops to 45W, temperature goes fastly to 70°C. Here is two pictures (before, and after the drop). Im playing Rainbow six siege, but it happens with any game. [IMAGE] [IMAGE] So, my theory is FPS drops because the laptop, for any reason, reduces the energy for the GPU. Why? I see 3 possibilities:1)The 240W power adapter isnt adequate for a laptop like this. Maybe the 330w would be better? But the problem with that is: why not everyone is claiming that problem? And others laptops are being sold with the 240w too.2) Its software a bug. For any reason, the laptop understand that the battery is being drained too fast, and reduces GPU energy.3) Its a hardware bug. Battery, GPU, the power adapter. Considerations: I already did any test possible. All my drivers is updated. Im already in communication with the support of my country, and probaly, monday ill decide what ill do. So, what is my objective with that post? To debate with you, and see if anyone else is facing that problem right now. And with that, see if i can find any solution that doesn't need to send my laptop to them. | m15 R6, FPS drop |
If you're still having this issue, please try resetting your BIOS to default. Be careful using this solution if you have made changes to your BIOS as you will need to make them again. Here is a helpful video for resetting the BIOS: Marking as Dell Solution for visibility, please note there could be other reasons the system is getting this message but I wanted to provide a solution that has worked for some users. | I have Dell Inspiron 15 5518 running Windows 10 On startup it started showing suddenly, Inspiron 15 5518"HTTPSBOOT Failed to initialize network connection" URL It doesn't boot now. I tried changing the boot sequence, but I can only see Uefi HTTPs Boot in my boot sequence, so there is no option of changing the sequence. How do I fix it? | HTTPSBOOT Failed to initialize network connection |
DDR5 RAM is not compatible with the 5520. You can increase the amount of DDR4 RAM you have though up to a total of 64GB. The service manual here has directions on RAM installation. | I bought a latitude 5520 with i7-1270P, but the RAM is DDR4. I would like to update the RAM to DDR5. Can I just buy a pair of RAM from eBay or Amazon to update it? Are they compatible? Or I must buy RAM from the DELL official site. | Can I update the RAM of Latitude 5520 by myself? |
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members. | I seem to have overcharged my laptop. I do not know if this would damage my battery. Can anyone tell me if overcharging my laptop would damage my battery and reduce its duration? | dell inspiron 13 5310 overcharge |
Anything at that level in Windows world is decidedly entry level -- suitable for office tasks, but not much else. And anything a $500 PC notebook can do, so too can a $250 chromebook -- or said another way, a $500 chromebook will have features such as a tablet screen that a $500 Windows notebook will not. You can get a decent desktop system for that -- notebook, not so much. | Is there any dell laptop with good speed and memory under $500? | Price |
Status update, the fix was to install the 64 bit version of Zoom. | I have a new Dell XPS 9310 with a USB-C docking station. When I connect an ethernet cable into the docking station (I've tried 2 different docking stations) and use Zoom, after a few minutes the Zoom meeting will crash.If I use a wireless connection, I have no problem.I do not have a problem in any software when I am connected via ethernet cable to the docking station.Please advise. | Dell XPS 9310 Zoom crashing when physically connected to router |
Hi, the warranty has expired. However it seems the issue is not happening in the last couple of days after re-installing the previous BIOS version. Thanks. | Hi, I have Inspiron 7306 2 in 1 that having similar issue as the thread below: [URL] the laptop keep randomly restarting and updating bios afterward (starting from a few weeks back - probably related to latest bios version?) on the thread above it seems the resolution is to update bios and drivers. Does anyone know which drivers may cause the issue? Thank you. | Inspiron 7306 2 in 1 randomly restarting |
Well, we have finally resolved the issues we had with our Dell Inspiron 5515 laptops. My wife's laptop died (naturally, *after* the warranty expired), and I traded mine in on an HP laptop. Replaced the wife's laptop with an HP. So far, no issues with either one, and we've been able to run continuously *without* BSODS! Can you imagine that!? Bought the wife's laptop from Walmart, and got mine from Costco. Wife's was a Core i5 with 16GB ram and a 512GB SSD. Mine is a Core i7 with 16GB ram and a 1TB NVME SSD. Neither laptop has the finger print sensor we got used to with the Dells, and the power button is in an odd place (6 buttons to the left, from the right edge along the top row of buttons) on the keyboard. Got a $300 Costco trade-in on my Dell. Ironically enough, we still owe Dell the balance that was due for the Inspirons we were making payments on. Frankly, we're glad to be done with them. I *could* have wiped my still working (after a fashion, ignoring the frequent BSODs) laptop and given it to someone to use, but I didn't feel right about giving away something I knew was defective. Dell wouldn't admit it was defective, but we all know *this* model of Inspiron is most assuredly defective. Frankly, I'm glad we're done with these two headaches. They've been nothing *but* headaches the entire time we had them. The jury is still out on the HP laptops that replaced them, but so far, we've not had any issues that weren't corrected with updated drivers. | Dell Insprion 5515. Frequent, and I mean today alone: 5 - 7 BSOD errors. I have wiped and reinstalled Windows 10 Home, upgraded to Windows 10 Pro, then upgraded to Windows 11 Pro, twice. Updated drivers, ran Windows Update, it's all current. Ran Dell Support Assist. It finds no issues with hardware or out-of-date drivers. Yet, I continue to get BSOD errors. Below is the analysis of the crash dumps of the past several BSOD errors. While this report is only of the several that have occured today, it frequently mentions thermal issues. I don't know what to do to fix any of this. My wife has an identical model laptop (they were bought at the same time, same model, same configuration). She has had *no* BSODs. I have run the quick scan by Dell Support Assist, and the extended scan. It finds no issues. Yet, the BSODs continue. System Information (local) Crash Dump Analysis Crash dumps are enabled on your computer.Crash dump directories:C:\WINDOWSC:\WINDOWS\MinidumpOn Sun 6/5/2022 2:56:09 PM your computer crashed or a problem was reported On Sun 6/5/2022 2:56:09 PM your computer crashed or a problem was reported On Sun 6/5/2022 10:56:20 AM your computer crashed or a problem was reported On Sun 6/5/2022 10:53:49 AM your computer crashed or a problem was reported On Sun 6/5/2022 10:32:37 AM your computer crashed or a problem was reported On Sun 6/5/2022 8:31:48 AM your computer crashed or a problem was reported Conclusion 6 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.Read the suggestions displayed in the bugcheck analysis above.The analysis process took 0:00:14 (h:mm:ss). | Dell Inspiron 5515 BSOD |
Only you can make that call -- but if there's a restocking fee involved returning the other RAM, the answer is definitely no. The manual for your system mentions support for 1066 and 1333 MHz -- not 1600. And as above, the difference between the two is so slight it's really not worth the effort or even the $5 cost. You will never notice a difference in the real world use of the system. | XPS 15 L502xi7-2860QM (2nd-generation Core, Sandy Bridge) Hello: Buying new RAM, I'm wondering whether it's worthwhile to choose speed 1600MHz vs. 1333MHz. 16 GB works in this laptop, I've tested it. Intel specs, Crucial and others say that this system supports speed 1600MHz. There are posts in this Dell forum from owners of this laptop who say their 1600MHz RAM indeed runs at 1600MHz. Is getting 1600MHz (PC3/PC3L-12800S, CL11) worthwhile versus getting 1333MHz (PC3-10600S, CL9)? The price difference is less than $5.Any reason not to choose 1600MHz? | XPS 15 L502x, i7-2860QM. 16 GB RAM, is 1600MHz worthwhile vs. 1333MHz? |
Hi [NAME] thank you for sharing image. The dc plug is inserted into the dc port at the rear. Connect the power adapter to laptop Am I right in guessing that the space behind the laptop is small forcing the power cord into a tight bend and/or the ac adapter body is some distance away and pulling on the power cord? Would a Dell 19.5V Female-To-Male Right Angle Adapter with Central Diagnostic Wire fix this problem? Please click on [NAME]-Cares to send Private Message requesting assistance, Dell Part Number (DP/N), etc. Similar to 7.4 Mm X 7.4 Mm Right Angle 90-Degree Power Adapter Connector Converter (120W Max) For Dell Latitude Inspiron Xps Studio Vostro/Hp Pavilion Probook Elitebook Envy Compaq Laptop Ac Charger Cord - Newegg.com | I own an out of warranty Alienware m17 R1. In the last 18 months I have had to replace the power cord 5 times. The problem is the AC adapter isn't flexible enough and cracks over time exposing the wires and causing them to fray. What can I do to alleviate this issue? | m17 R1, power cord cracks |
Photo link [URL] Let's just resolve current issue. WD19TB (old) + WD22TB4 Module (new) (No output to any monitor except laptop itself screen) I don't have WD22TB4 dock but just its module. | I plugged in the newly purchased "WD22TB4 Module" to my existing "Dell Thunderbolt Dock - WD19TB", the dock does not show anything on my monitor. And then I have to swap back the existing module to get it work. Not sure my new module has issue or they are not actually compatible. My laptop: Precision 5750 | new WD22TB4 Module does not work with my existing WD19TB Dock |
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement. | When I first bought this laptop everything is working fine until don't know which update (windows update or bios update) ruined everthing. The left side of the laptop which has 2 USB-C port and the right side has only 1 USB-C port and the problem is with left side on the second port (not after the kensington lock). My setup is like this, when I first bought this laptop, the first port (right next to the kensington lock) will be my power source from the power brick and the second port will be my Anker USB-C to USB 3.0 4-port dongle. After not sure which stupid update the second port which is my dongle port is not turning on when I power up my laptop. I have to unplug and plug in a few times to get it to turn on. I've tried switching positions with my power cord and it works just fine. But my personal prefrence a.k.a cable management will be the power cable on the 1st and my dongle on the 2nd. I now have to do this little exercise every time I power up my laptop which is to unplug and plug in a few times to get my dongle to work. Don't tell me to switch positions with my power cable as it works fine like it used to be because I just don't like the cable crossing each other. My power cable runs behind my laptop and my dongle runs to the front of my laptop. If I switch positions it'll look like those cables crossing each other which looks ugly and putting slight pressure on the port. Any solution to this? | Dell XPS 15 9510 USB-C port not working |
The mainboard is not powering up correctly -- the click you hear is a component attempting to power up. The system will need to have the mainboard replaced, if you think it's worth the cost (in the $150-250 range). You may be better off putting the funds toward a new(er) system. | My Inspiron 3521 will not boot. When I start it, it only clicks constantly with no screen display and nothing I have tried will bypass this. I have tried all of the usual boot options, F2, F8, F10, F12, escape, delete, to no avail. I replaced the hard drive but it just does the same clicking as with the original hard drive. I have power lights come on when I am trying to boot it but it will only click and the screen is black. I can hear the hard drive winding but no visual to see if the bios is showing. | Problem with Inspiron 3521 boot process |
Hi [NAME] welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. Intel recommends keeping the BIOS RAID option, because it also includes single OS(C:) boot drives. Clone (copy) the Windows OS(C:) RAID boot drive to a single boot drive using Macrium Reflect Free is the usual process. Macrium Software | Reflect Free Edition Check that the new single boot drive partition format is GPT so that BIOS boot list option UEFI can be enabled. Clone (copy) does not change the original RAID drives, should there be problems. You will need an external USB drive enclosure for your 970 EVO Plus PCIe Gen3.0 NVMe M.2 SSD 2TB. How to clone your PC hard drive using Macrium Reflect | Windows Central | So, I just got the Samsung 970 Evo Plus 2TB SSD and trying to figure out how to clone my Windows OS system onto the new SSD card. I have a Raid 0 configuration in my Alienware Area 51m R1 gaming laptop right now, so both of my SSD slots inside are taken up (they are 2x 256 PCIe SSD). Do I need to use specific computer software and/or do I need to buy a drive enclosure to do this?? If so, which drive enclosure would be best? I've never cloned or imaged before so I'm very new to this. I've tried to learn on my own but I'm just super confused because most tutorials show how to use software with both SSD cards installed. I also don't know a lot of technical terminology. Thank you for the help! | Area-51m R1, cloning Raid 0 SSDs to single SSD? |
Yes, Dell does support Ubuntu on this model. [URL] | Hello. I'm planning on getting the Dell G15 (5511). But I would like to know if the Linux support in there is good. The less powerful Dell G15 (5510) has an option to have Ubuntu 20.04 pre-installed in it. And there's drivers available to the RTX 3050 as well as the RTX 3060 for Linux. So I have good reason to believe most hardware is available out of the box. But I would like to know if anyone with the Dell G15 (5511) had any experience with Linux, and if the hardware was supported out of the box, if there were any issues, if the performance was good, etc. Thanks. | Does the Dell G15 (5511) have Linux support? |
Thanks much! What I have now is one large 4TB drive (two separate 2TB drives RAIDed). These are the following partitions: 200 MB EFI System Partition (1) 3799.52 GB NTFS Boot, Page File, Crash Dump, Basic Data Partition (OS C:/) 990 MB Recovery Partition (4) 13.27 GB Recovery Partition (5) 1.37 GB Recovery Partition (6) I have a few Dell Precisions (7740, 7750, and 7760) which I believe came in RAID mode. Changing to AHCI was simple, just do the “advanced boot” or whatever it was to have the computer come up in Safe Mode, then reboot, F2, change to AHCI, save and reboot into Safe Mode, then reboot into normal mode and you’re done. That procedure won’t work for this machine, apparently because there are two drives and the RAID is striped across them. Bitlocker (enabled) complicated the issue but I was able to turn that off. I am going to take some time to contemplate my options and figure out where I want to go with this. I really don’t like the RAID configuration but I guess I could live with it. What I really don’t like is Windows 11. Another option I’m considering is downgrading to Windows 10 Home (although if I’m going to reinstall the OS, why not change to AHCI mode while I’m at it…). Then, presumably, I could upgrade to Windows 10 Pro (already have the license key). I appreciate the heads up about the potential warranty issues. With the Precisions, Dell is typically very cool as far as modifications. However, I understand that’s the Business side and not the Home side. Another option that I am considering is purchasing or using a 1TB drive for the OS and a 2TB drive for storage and simply swap out the drives and then do a fresh install of Windows 10 Pro. This would allow me to keep the existing drives for warranty purpose if a problem ever arose. All I’d have to do is change the BIOS settings back to RAID. | Hello, I just purchased an Alienware x17 R1 via Dell Outlet. It came with two 2 TB SSDs installed in a RAID configuration, and loaded with Windows 11 Home. What I want to do is change from RAID to AHCI (I would prefer the SSDs be separate and not combined as a RAID, I’d rather have the OS on one of the drives, not striped onto both) and load Windows 10 Pro. I have a DVD with Windows 10 Pro to install. I entered the BIOS and changed to AHCI and disabled Secure Boot. That allowed the computer to boot from the DVD drive, but when I tried to install Windows 10 it wouldn’t allow it? There are a number of partitions on the drive and although the partitions can be removed, there doesn’t seem to be an option on the Windows 10 Pro install to reformat the drives prior to install, which is what I really want. When I tried to install Windows 10 Pro from the disk onto the largest partition, it wouldn’t allow it. I believe I could simply boot into Windows 11 Home and then run the install program on the DVD, but the problem there is that if I do so, I believe I would still be in RAID mode, which I don’t want. Any assistance in helping me get to “where I want to be” (AHCI with Windows 10 Pro) would be greatly appreciated! I want Windows 10 Pro because =a) I want the Pro featuresb) I want to install the OS with a local account (not have to log into Microsoft). Thanks! | x17 R1, switch to AHCI and load Windows 10, how to do it? |
Yes, they are sending a technician to replace the back cover of the laptop. That's cool and all, thanks, but what happens after my warranty runs out and the next set of rubber feet fall off? Wishing there was an easy replacement that didn't involve Dell Technical support. | Hi, One of my little rubber laptop feet (small 33mm) fell off on its own. The other one in the front is wiggling like it's gonna fall off too. Where can I get replacement feet? | Little rubber feet fell off - Inspiron 16 Plus 7610 |
This morning, for some strange reason, this worked again... Typing for example "Word" showed the Word app again. | Hi, Got my new XPS15 9520 a couple of days ago. I just noticed that I can't start any apps just by typing the app name anymore. So I always need to find the app in the complete list. Any idea how to fix this? Thanks | Windows11 start menu search |
The dock should work fine for video purposes, but don't expect it to power the notebook -- no dock is going to be able to provide power to that level of notebook computer. You must have the original AC adapter connected to the system at all times. | New to asking questions on any platform so bear with me. I just received my Alienware x17 R2 and attempted to connect it to my Dell K16A dock that I bought about 4 years ago. When I connect the two, a low wattage warning comes up and I'm unsure of what to do? I need to run two 32" monitors so a docking station is a must have item. So if my K16A can't work with the x17 R2 I could use a recommendation for a docking station that will work please. | x17 R2, run on a K16A Dock? |
If the power is cutting out without warning, it's probably the cause of the issue with the time and date being lost. You likely should contact Dell about the issue and arrange a warranty repair. | Hey all, I have a Latitude 9420 and in the BIOS error log I see a few entries about the time and date not being set. In the past I would equate this to a CMOS battery issue. I've opened the laptop to check/replace the battery but I can't for the life of me find it. Does this model not have one? Any help is appreciated. Neil | Dell Latitude 9420 no CR2032 battery? |
It isn't -- if it were, it'd be listed under the Keyboard properties in the specifications section. | Hello, on the product page for the Dell Vostro 5410 laptop the only mention of a fingerprint reader I can find is way at the bottom (that I had to use CTRL + F to find). It is not listed anywhere in the product specs. I then found online that the fingerprint reader is optional but I never found where or if the option is even available. Just wondering if this laptop has a finger print reader standard. Link to product page. [URL] | Does Dell Vostro 5410 14" have a finger print reader? |
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members. | I wish to disable the internal bluetooth radio in my Dell XPS 15 9500 using Windows 11. Instead I will be using it with a TP-Link USB500 USB Bluetooth Adapter. How do I go about disabling the Bluetooth radio. I have the USB Bluetooth Adapter plugged in but there is a yellow triangle with exclamation point in it so I believe there is a conflict. Thanks in Advance. | How to turn off internal Bluetooth and use a USB Bluetooth Dongle |
Given all the supply constraints and order backlogs due to the COVID-19 lockdowns in China, I would not count on it. The demand exceeds the supply, particularly for higher-end models like this one. | Hi Al-- I´ve got my eye on a Dell XPS 15 - 9520......Currently at 2511 Euros...... Any chance of a sale happening anytime soon? Just curious... Tiny Tech | Upcoming Sales......Hopefully??? |
I just upgraded my brand-new Inspiron 15 3525 Ryzen 7 5825u from 16GB to 64GB RAM with no problem. The BIOS recognized the new 64GB RAM immediately after boot. I just use my existing DDR4 32GB RAM module from OLO bought from AMZ. In addition, you can add one internal 2.5 hard drive to the 15 3525. There's a SATA cable and case for the 2.5 hard drive. I added my old SSD 840pro and it just works perfectly. | I would like to know how much RAM is supported by Inspiron 15 3525 Ryzen™ 7 5825U. Has anyone tried with 64 GB RAM? I am planning to purchase and upgrade to use for Cybersecurity Labs. In Crucial, this model with Ryzen 5 support 64 GB (2x32GB). Memory RAM & SSD Upgrades | dell | inspiron laptops/notebooks | Inspiron 15 (3525) Ryzen 5 | Crucial.com If Ryzen 5 support 64 GB, Ryzen 7 should also supports, but I am not expert on this. Any suggestion would be highly appreciated. | Inspiron 15 3525 Ryzen™ 7 5825U 64GB (2x32GB) RAM Support |
Thanks all for the suggestions. I ran through a calibration cycle (complete discharge followed by full charge) and charging behavior is normal again. The issue seems to be transitory. | I've noticed that the charging behavior on this laptop has changed. Previously when operated on A/C it would charge to the specified level (*) and then continue to operate from A/C, neither charging nor discharging the battery. Now it cycles between charge/discharge as often as every second or two, even when just sitting and there is no activity. This seems wrong and I am concerned that it will have an adverse effect on battery longevity. Is there some place to open an issue regarding this? (*) I frequently operate on A/C so I set the charging level in the bios or using the Linux utility /opt/dell/dcc/cctk to 50-65%. After more than three years battery health is reported at 95% where it was when the battery was new. | XPS 13 9370, BIOS 1.19.0 charging woes |
Go into setup (F2 at powerup) and change the drive from IRST (Intel Rapid Storage) to AHCI mode. You can then install Windows 10 without needing the rapid storage driver. If you want to leave the drive in IRST mode, you may need an updated Windows 10 install media set -- depending on what version of the installer you're using, it may be too old for the IRST driver you're trying to use. | I have brand new Inspiron 15 3511 w/512GB NVMe and I am looking to apply my own Win 10 Ent LTSC from USB. Machine comes with Win 10 Pro. I have tried upgrading within Windows without success, F12 boot installation (adding Intel storage driver to see Primary drive list) without success and even Data wiped drive and still no success. Always ends in recovery error. iaStorAfs.sys file missing Error code 0x0000098 [IMAGE] | Have you successfully installed a fresh copy of Win 10 Enterprise on Inspiron
15 3511? |
This situation appears to be a Dell goof in their Windows 10 implementation. In select the Blue Yeti , and UNCHECK "Enable audio enhancements". In short, for USB stereo, do not enable audio enhancements under the Recording tab. Be sure to do this for each stereo recording microphone, including internal and external webcams. | I have tried everything I can think of to get my Blue Yeti Mic to record in stereo. I am using Audacity and I have all the settings set correctly. I am using the same settings on my desktop computer and the stereo recording is correct. I have all my settings on this laptop set to the same settings on my desktop, but when I record in Audacity or even the regular windows voice recorder, you can tell that the sound is only recording from the left side. So the stereo feature built into the mic is not being recorded correctly. After everything I'm trying, I am wondering if anyone can tell me if this computer's USB port will record in stereo or not? I am at such a loss and wondering if I need to get an external sound card or something. Thanks for any help! | Inspiron 7506 2-in-1, Yeti Mic not recording in stereo |
WD19S supports mac address pass through May be this may help [URL] | Hi, I have about 50 docking station, Dell Dock – WD19S, when I connect the docking station to the laptop the mac address is the same that the on the bottom of the equipment, however after I install the docking station driver, the mac address change completely, I just saw this problem this week, and most of the laptop I use is Latitude 5420. Please don't tell me the MAC is flashed onto the network adapter and can't be changed, because I repeated the test 5 times to make sure that I wasn't crazy. | Docking station MAC address has changed |
Hello, thank you for your patience while we were waiting for an update from the engineering team. To achieve 500 nits, SDR mode needs to be selected. This panel is HDR400 compliant hence when HDR mode is selected, the luminance will be 400 nits. | I purchased new XPS Laptop around 4 weeks ago. UHD+/4K Resolution (3840 x2400) with Touchscreen. Running Win 11. Noticed that on Advanced Display Adaptop it only showed 400 nits opposed to the 500 it should have for this screen. Running Display HDR Test from MS Store as well confirmed these lower nits. Dell opened a case for this and as well replaced the LCD Screen as well as the Motherboard onsite under Premium Support. After running further tests it still only showed 400 nits. Did anyone have come across this and can tell me if this is software or hardware related? In addition if anyone has similar laptop with specs can you confirm that running Display HDR Test shows 500 nits? Thanks | Dell XPS 13 9310 UHD/4K (3840x 2400) only showing 400nits |
Case update, Dell SupportAssist was used to update the system to the latest drivers. After the updates were completed this resolved the issue. Dell SupportAssist can be downloaded from here | Two days ago, after working fine since purchase a couple of years ago, the internal microphone just stopped working, and has disappeared from the list of input devices. There is nothing to troubleshoot as it literally has disappeared. This is *incredibly* disruptive if you rely on your laptop for calls and online meetings, which I do - I've had to cancel/leave a couple of pretty important calls which is really embarrassing. I understand that there is some sort of roll-back fix to a previous driver that may work for this - can I get a step-by-step for how to do this please, I don't want to cause more issues just having a go myself, and I urgently need to be back on line for this. Thanks | Inspiron 7591 2n1 Microphone disappeared |
The support page for the 5415 states the specs below. And only NVMe not SATA. Your Inspiron 14 5415 supports one of the following storage configurations:● One M.2 2230 solid-state drive● One M.2 2280 solid-state driveThe primary drive of your Inspiron 14 5415 is the M.2 solid-state drive where the operating system is installed.Table 10. Storage specifications Storage type Interface type CapacityM.2 2230 solid-state drive PCIe Gen3.0x4 NVMe, up to 32 Gbps Up to 1 TBM.2 2280 solid-state drive PCIe Gen3.0x4 NVMe, up to 32 Gbps Up to 2 TB As far as memory is concerned, Crucial RAM is the most compatible with Dell systems. Their web page is here. | Hi!I'm planning to buy a DELL INSPIRON 14 5415(5500U, 8GB, 256GB) laptop, but I would like to know, exactly what kind of SSDs does it support. More specifically, does it only accept NVMe M.2 drives, or also SATA M.2 drives?Is it M keyed? I'm also planning to upgrade the memory when I get it, what memory brand is the most likely to work with it?Thanks for the answers in advance! | DELL INSPIRON 14 5415 SSD support |
your computer is obviously compatible with win 11 The computer you are trying to run this tool on isn't (may be) Run windows 10 media creation tool and create a bootable USB using it Install OS using this USB. Once installed you need to install support assist It will create recovery partition | Is there a way to recover/reinstall the Dell OS (windows 10 or 11) from a BIOS Data Wipe? The video that say we can download the recovery partition is many years old. The Dell Recovery OS Tool doesn't work. I'm guessing because they wrongfully assume you have the recovery partition. Thank you. | BIOS Data Wipe Recovery Inspiron 7586 2 in 1 |
Unplug the system, remove the base cover and disconnect the battery from the system board. Hold the power button for 30 sec. Reconnect the battery, replace the base cover and try powering up. If the system shows the same 2,6 error, the system board is bad and will need to be replaced. | Hello, I have a Dell Inspiron 13 7000 2 in 1. I can't get it to power on. Instead, all I am getting is 2 blinking orange lights followed by 6 blinking white lights....this isn't good. I've had it plugged in overnight to charge.... nothing when I press the power on button. | Blinking lights, no power. |
May be you have special software which i can write on USB? I don't found any jumper on motherboard. Official tech support can't help me because warranty has been expired in 2008. I don't know where is bios chip and can i reflash it manually. | Hi! I have VERY BIG problem. I bought laptop Dell Inspiron 5100 (2003 year, A26 bios) and it's locked. When i tried to start this laptop after few seconds I see white screen which contains I have tried all options: 1) took it apart completely and removed the CMOS battery 2) disconnected the battery 3) disconnected HDD 4) downloaded the latest bios I5100A32.exe and unpacked the HDR + ROM files from it, then copied the I5100.rom and I5100.hdr files to a FAT32 flash drive and then started the laptop with the [END] key pressed 5) formatted the flash drive in FAT16 / FAT / exFAT 6) copied files to dvd-rw disk 7) tried different USB ports (there are 2 of them) tried more than 10+ unlock codes from any sites WITH / WITHOUT left control, with / without double twice enter I've tried absolutely everything possible, but nothing helped!! when starting with the [END] key pressed, it starts itself, the fan makes noise, the screen is black, and only the [green] + [orange] indicator flashes like a police signal in turn, but after 1-3-5 minutes nothing happens ... when turning it on again also writes that so far A26 bios and the password is not reset PLEASE HELP!! what i'm doing wrong??! | [!!!] Inspiron 5100 password protected |
If it is easy to swap, I would try give it a try. | I bought a new-to-me E6430 -i7, which I really like, after my old E6430 -i5 got a terminal mobo short. Unfortunately, it has an unlighted keyboard, and I was wondering if I could swap my lighted keyboard from my old machine for the unlit one in my new machine - and have it light up? The bios on my new E6430 -i7 doesn't currently have the keyboard lighting settings like my old machine did, but, ... perhaps if I swapped out the keyboard, the bios would pick it up as a hardware change and add the setting in? Or would I have to just hardwire the keyboard backlight to the 5v. bus somewhere and settle for always on? Comments from anyone who knows anything about such matters would be much appreciated! | Can I use a lighted keyboard from an old E6430 in my new (old) E6430 which
doesn't have it |
If you notice the comments on the video link you posted, others had the same missing slot. I believe it is only on the MB if you ordered a system with 2 M.2 slots initially. There were obviously 2 variations of the MB. And no you cannot modify the board yourself. | Hi Why does my laptop not have a ssd2 socket? Watching this video, I thought it will be possible to add a 2nd ssd: [URL] Here a picture from the inside: [IMAGE] Is there anything I can do or do I need to accept that I cant add another nvm. | Dell Precision 3560, SSD2 socket missing |
Reset worked have all my files McAfee is gone and Windows Defender is gone and now to get the latest updated and reload all the apps I used to have. Sad day for Dell Support yet I have removed all Dell programs from the computer. This App reload and set up will only cost me about 3 hours so little harm and little foul. Thank you for all that suggested items sad I got down to my last resort. | Dell 7706 2in1 Removed MacAfee antivirus (as I wanted to use Windows Defender exclusively) and well it shows all is working well I cannot access security center in Windows 11 Pro 64 bit either from the taskbar or from settings. Was thinking of turning it off and on from the command prompt yet not sure that is the best answer. Please advise. | Cant access security center in Windows 11 Pro |
Update March 26 = Based on last reports, the last onsite service to replace the motherboard has fixed the issue. | I purchased XPS15 in February of 2021; and by July I started having a horrible Dell experience. My laptop would not charge unless I had it powered down. Luckily I had purchased premium support; Had technicians here at the house 3 times; sent the laptop into Dell at least 3 times...they replaced the original mother board several times, speaker, palm rest (not sure why) and so much more...eventually by October and many trips to Dell it finally stabilized. October 2021 to now March 2022. It has started again; I have to turn it off to charge; then when booting up it goes into rounds of shutdown/boot up/shut down...sometimes 2x sometimes 5 or 6x. I'm not a techie person; I just need a good computer for my personal work. I don't want to call Dell up; every single time I did, the new Support person had to go through a standard list that would take an hour of solutioning, to get to the same conclusion...Hours were wasted on the phone back then. I can't send my laptop in time and time again; I need it for work. They showed no sensitivity what so ever in the number of times i had to get it to them; reinstall everything from scratch; windows installation problems each time they sent it back to me. Just a terrible experience. I still have premium service, but my hope is someone out there reads this and knows how to fix this, so I can bring it to a regular repair shop to have them do it same day.. I've read many articles about this issue I just don't know if folks have resolved it on their own without Dell's assistance. Extremely frustrated; and so very disappointed here! I don't play games, or have crazy software installed. Excel and internet are my biggest uses. It's definitely nothing I'm doing. It's odd it went fine for a few months; now it's worse than ever. I don't travel; so not banged up. If anyone can provide ideas; even recommendations on where to go (I live in the philadelphia area); i'd appreciate it tremendously. I can't call Dell and go through what I what through last year. Multiple and multiple visits here from Tech's and shipping laptop to Dell over and over again, each time losing everything. THANK YOU | Dell XPS15 won't charge and continuously shuts down/restarts |
It will take any 2.5" M.2 2280 SATA SSD (but not NVMe). It's not limited to 256 G -- that's simply the largest one Dell supplied. | I purchase Dell Vostro 15 3568 in 2017. Now i want to upgrade the storage device i.e from HDD to SSD. But i am confused which SSD is better. I choose Samsung 860 EVO 1Tb but on dell owner manual it says that M.2 SSD 256 GB, 128 GB specification. So i am confused that it only support SSD upto 256GB or it can be upgraded upto 1TB. I just want to clear the doubt. | Want to know which SSD is suitable for Dell Vostro 15 3568 |
Hi Try this, it worked for my wifes 5505 after Dell tech had tried and failed. Go to 'Device Manager' and find your network adapter. Open the Properties dialog and select the 'Power Management' tab. Uncheck the 'Allow the computer to turn off this device to save power' check box, then click OK. You will probably need to reboot. | I have the latest Dell Inspiron 5000 and I recently updated the software to Windows 11. The issue happens whenever my laptop goes to sleep mode. After I open my laptop from sleep, there are 2 main problems I faced. 1. The internet connection is not showing. The wifi option is not there. To retrieve this connection and the wifi button option is ONLY by restarting the laptop. I have tried resetting the network, troubleshoot, update the wireless adapters but the problem persists. 2. All the opened windows are closed upon waking up from sleep mode. There are no options for setting Hybrid sleep. I would appreciate it if anyone can offer me help or suggestions apart from all the things I have tried. Thank you! | Sleep issue Windows 11 (Wifi & Closed windows) - Dell Inspiron |
Chances are the card is 2.4 GHz only, given the age of the system. And while you can upgrade the card (you'll need the old half-minicard PCIe type, not the current M.2/NGFF format), before buying check the condition of the antenna wires inside the system. If they're loose from the card or there are breaks in the insulation (carefully check in particular the area where they pass through the hinge), that can cause intermittent connections. If the antenna wires are damaged, you're better off with an external USB wifi adapter. If they're intact, you can choose from whatever upgrade card you'd like. | I have Vostro 1550 and installed Windows10 recently. Since then I can connest Wi-Fi only sometime. Then I`m thinking about changing from 2.4GHz to 5GHz Wi-Fi. Do I need to replace Wi-Fi card ? In my PC I found the driver ...802.11n.. Does anybody know how to configure if the existing card can cover also 5GHz ? | Vostro 1550 Wi-Fi upgrade to 5GHz |
Well about a day before I posted this, there was a bios update. It was after that update that the fingerprint scanner stopped working. About 2 or 3 days after my post, the Dell support software suggested performing a scan for updates. The next day when I booted up the laptop, surprise, the fingerprint scanner started working. I'm not sure whether it was just "FM" or if the scan fixed the issue, but for now it's working again. | Dell Inspiron 13 5310 fingerprint scanner and camera not compatible with Windows HelloMy camera on my Inspiron 13 laptop has not worked for facial recognition with Windows Hello as a sign in option since day one. But now the fingerprint scanner is also not working with Windows Hello as a sign in option. It stopped working 2 days ago on 5/28/22. Anybody know how to fix this issue? | Dell Inspiron 13 5310 fingerprint scanner & camera not working with Windows
Hello |
There are three possibilities in descending order of probability: The DC plug on the adapter is damaged (check the center pin to make sure it's straight and undamaged), The DC jack in the system is damaged, or The charge circuit on the system board is bad. Replace the adapter first, jack second -- if neither of the first two produces the result of a recognized adapter, the charge circuit is the issue and the mainboard will need to be replaced. | [IMAGE] Whenever I turn on my computer an error shows up saying “Alert! The PC power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available.” It lets me turn on the computer after but the battery doesn’t charge, the computer also runs very slowly. I’ve tried just blowing into the port and such, but nothing is working, am I going to need a new charger? | Alert! The PC power adapter wattage and type cannot be determined.” |
Please try the following: 1) Run the Audio Troubleshooter. a. Right-click on the Speaker icon in your taskbar b. Click on Troubleshoot sound problems c. Follow the on-screen instructions to confirm if the issue is resolved Watch this video for a quick walkthrough: How to Run the Audio Troubleshooter 2) Uninstalling and Reinstalling Audio Drivers Manually a. Open the Device Manager from your Control Panel b. Under Sound, video and game controllers, look for Realtek Audio c. Right-click and uninstall the device. Please check the box next to 'Delete the driver software for this device' d. Download & install the latest Audio drivers from Dell.com/Support 3) Enable Waves Waxxaudio a. Right-click on Start and go to task manager. Click on startup and enable Waves Maxxaudio | Hello, I use Inspiron 15 3511,and I am having issue with my Earphone port. Whenever, I plug in my earphone jack in the port, I can't hear anything in my Earphone. The sound plays externally, not through the Earphone. But, If I keep the jack inserted and restart the laptop, it works but if I again, eject the jack, I can't use the Earphone till I have restarted the laptop again. I tried to check if my Earphones had problem, through phone and my another laptop, but it works fine. Please help me, and reply as soon as possible with a solution, This problem is really infuriating me! | Earphone Port is not working! |
There isn't an answer you want to this -- because there's no way to know what might happen to the GPU were it to fail. In the past (or with the Clevo 17" systems), the GPU was on a separate card along with its memory and its support chips. It no longer is, and no one can guarantee a useable system if the GPU fails -- it very well might cause enough collateral damage to render the system unbootable. If you don't want to have to worry about a system with a soldered-on GPU, buy a desktop or one of the few (seemingly now the only) system designed without one. And it's just about certain you'll see a Clevo 17" system released that will support 12th generation Intel CPUs, likely sooner rather than later. | Hello, I am the owner of an old 2011 M17x R3 that has done his time and which I have been very satisfied with, mostly because all the components were easy to upgrade or switch when broken. In particular I use GPUs intensively and in 11 years I had to replace mine 5 times. I am looking for a replacement laptop that I can use for Deep Learning prototyping (this is even more GPU-intensive than just gaming, so my GPU *WILL* die soon enough). Naturally I would have bought a x17 but I see that these machines have GPUs soldered to the motherboard, which in normal circumstances would be a total deal breaker for me. However, after some research, I find only one competing alternative, which is the Clevo X170. But this alternative is more expensive (than Alienware, yes), less powerful and definitely uglier looking than the current x17 I can get in France (which is 12th gen Intel whereas Clevo is 11th). Hence my question: say I buy an x17 bearing in mind that I will kill its GPU shortly after the guarantee ends, will it be possible to deactivate it from the BIOS afterward, use the integrated GPU instead, and use a thunderbolt 4 eGPU as a replacement? Thank you for your help! | x17, what to do after the GPU burns? |
The service manual is a bit vague and would lead me to believe you cannot BUT Laptop Mag has a nice article with pics and according to their site you can have 2 SSD with an HDD. That web page is here. And they actually show 2 SSD with an HDD installed. | Hi. I'm having Alienware m17, with 8th gen core i7. It currently have a 256 GB PCIe M2 SSD and a 1TB HDD. It also have an additional slot for SSD. Is it possible to add one more SSD in it and use all three storages? I have checked the manual and it doesn't have a say about using 2 SSD - 1 HDD configuration, although it is having only 2 SSD configuration in the manual. | m17 R1, storage |
There is an eBay seller selling cheap Quadro M3000M's (~GTX 965M) and M4000M's (GTX 970M). I picked up an M3000M for about $55USD plus shipping and I think the 4000 is about $80. | Hi, I am looking for the R9 M295X/R9 M395X/R9 M485X VBIOS. Me and some other people want to modify an s7100x that makes video output in LVDS and EDP. | R9 M395X VBIOS |
Status update: system was returned within return period due to hardware issue. | Hi, I have my laptop for less than a month. Since day 1, I installed Discord and League of Legends but the game run at 90 fps in ranked ( lower than my older PC wich had no GPU and only iGPU ). I tried other games, always the same problem... not as much fps as expected. I disabled power saving for the PCIe Bus in the power management advanced settings but the difference is really small. I do streaming and right now it's unplayable using OBS, a game, and some Firefox tabs... And I have noise while mooving my USB mouse, it sound like a digital beep but I can hear it only when the fan is not running because it's not that loud. If anyone can help me fix this it would be great. | Dell G15 5510 3050 ti Low Perf and noise |
Did not post - Dell is replacing it with a XPS 17 9720. I was advised to contact Dell if I need to make any bios changes. I've been working on and building computers since 1994, and did not get a straight answer from Dell support about making a bios change to change the UEFI stack. | I have a new XPS 17 9710 that was taking forever to boot. I'm not booting from a network, so I made a change to disable the UEFI Network Stack so the computer would boot faster. After that change, the computer would not boot. Called Dell - after some troubleshooting, the computer delivered an error code via the charging indicator - 2 amber - 8 white flashes, indicating an LCD rail failure. Dell wants to either replace the motherboard, or the entire machine. How is it that making a simple bios change renders this machine inoperable? | XPS 17 9710 no boot after bios change |
Stop spamming me about service tag, this is intended for a public answer. This is no secret! [URL] thanks, for nothing. | I want to know if the HDMI port together with the GPUs of my computer, support 4K In the manual [URL] could only find information of the thunderbolt port for 4K, so, the GPUs support 4K, but what about HDMI.[URL] | Resolution supported 15 5510 |
Update: Dell worked with me to find a solution. The issue was in the Intel Graphics Command Centre power -> System ->Power. The color distortion went away after reducing the energy efficiency settings. | Hi there. I just bought a new Dell XPS 15 9520 running windows 11. I have this issue where the screen colors look washed out whenever the computer boots up or wakes from sleep on battery. As soon as I open an application the colors automatically restore to what I have set them at in Dell Premium Color and Intel Graphics Command Centre. The issue doesn’t happen when the laptop is plugged in. Does anyone know what might be causing this issue when I am on battery and how I might fix? Many thanks. | Screen colors look washed out whenever laptop boots up or wakes from sleep on
battery |
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members. | Hello! I have a Precision 5560, a WD15 Dock and two Asus ProArt 1440p 17" displays. I believe from the WD15 manual that it is not possible to connect both displays via the dock, but I should be able to connect one at 1440p, at least at 30 Hz if not 60 Hz refresh rate. My plan would then be to connect one monitor via dongle to the laptop, and the other via the dock. The monitor on the dongle works fine, but the dock can't seem to recognize the other monitor no matter what I try. What I have tried: Any ideas how to get the dock to recognize one of my 1440p monitors? Thanks! | Precision 5560 with WD15 Dock and two 1440p displays |
Resetting the monitor to factory settings as advised yesterday and now the monitor seems to be opening at top resolution first time as required. | I have a Dell XPS 15 with a P2422H Monitor attached via a Dell DA310 7-in1 USB-C Multiport Adapter. Every time I turn on the P2422H, I get an unusable low resolution? Every time I have to turn it off and then turn it on again I get the proper 1920x1080 60HZ resolution. In Windows 11 settings the resolution is set correctly. Could someone please advise how to get it to full resolution the first time I turn it on each day? | XPS 15, DA310, P2422H, resolution issue |
After letting it charge to full 100percent and let it sit for around 2 minutes like that. then user disconnected ac and drained battery to around 90 percent and it works like a charm. it stops charging when i tell it to stop. it must be some type of software bug. | I have used this option for about past 3 months, but today i have noticed that my Vostro 5510 wont stop charging at 80 percent. I have noticed that if I plug in my cord about half way just when it makes contact it works like a charm and i see 0W battery drainage from HWiNFO, but when i plug in my cord all the way in led blinks white then turns off, and turns on after 1 sec. When led turns on last time it stays on and i see +0.01W that goes into my battery also from HWiNFO. It stays like that for about 5 second and starts charging with 25W. I believe this is some type of software problem and i hope it is going to be fixed as soon as possible. I use my laptop like desktop, it is plugged in 24/7 and i dont want do destroy my battery | My Dell custom charging mode DOES NOT work |
If you look at the the service manual for this model, the heatsink is clearly different in design for integrated vs. discrete GPU, so the answer about the vapor chamber heatsink it just about certainly no. However both models do show two fans. Service manual here [URL] | I'm looking for a quiet laptop with a large screen size and decent CPU performance (for programming). So I'm wondering if the new XPS 17 9720 with integrated Iris Xe graphics (without discrete GPU) has the same cooling system as the versions with Nvidia GPU. Do all XPS 17 9720 models have a vapor chamber with 2 fans? My assumption is that 2 fans should cool the CPU better and run more quietly rather than a single fan. | Does the new XPS 17 9720 with Core i5-12500H have vapor chamber cooling with 2
fans? |
Have you looked at this Dell support page for help? | Dell currently advertises Dell Mobile Connect as a feature and option for their laptops here: [URL] But the APP does not work (with my 7760 on Windows-10 and iPhone X) and it appears it is not supported. Can anyone please clarify? | Dell Mobile Connect does not connect iPhone 10 on Windows-10 |
You can but it will run at 2400. The Crucial page here lists 2666 RAM that is compatible but will run at the proper 2400 speed. And Crucial RAM is the most compatible for Dell systems. | Hello everyone, i have a Dell Inspiron 7567 Gaming (i7-7700hq and 1050ti variant) i want to upgrade my RAM but the dell page says i can only use 2400mhz frecuency, but its hard to find 32gig kits (16*2), can i use 2600 or other to upgrade? thanks in advance. | RAM UPGRADE |
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