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The purchased 1 year warranty expires next month. No, Dell will not "upgrade" you to a different model. Per the warranty, we will only replace defective parts on this Inspiron G15 5511. * Turn all three off, Inspiron G15 5511 and both monitors* Disconnect both monitor video cables from the Inspiron G15 5511* Connect the provided external AC power adapter to the Inspiron G15 5511 rear power adapter port* Lid is open, turn the Inspiron G15 5511 on* Once all the way into Windows, connect ONLY the single monitor using USB-C to C cable to the Inspiron G15 5511 rear TB4/USB-C port* Turn the single monitor using USB-C to C cable on* On the Inspiron G15 5511 keyboard, press Fn + F8 to switch to external monitor. What happens? | Hello, I purchased this computer 10 1/2 month ago. Only used it as a portable computer a few times (like 4 or 5 times), now I'm trying to set it up as a desktop replacement by connecting two external monitors to it. One to the HDMI port and the other one to the USB-C port. The problem is that for some odd reason the computer doesn't output any video through the USB-C? Per the manual, the USB-C is a "Thunderbolt 4 / USB 3.2 Gen 1 Type-C port with DisplayPort with alt mode" which mean that it can output the video signal, right? I have contacted Dell support (June 16th) to see if they can help and in the beginning they just asked me to replace my cables, adapters, docking station and to try with another monitor without any success, this took 2 days and like 6 hours of my time. Then they told me that they will send a technician to replace the motherboard of the computer because it looks it was hardware related. The technician came (June 21th) and told before hand that replacing the board will not solve the problem but said that DELL only pay him to replace part not to diagnose and fix the problem. So, you might ask what happened after he replaced the motherboard? Well exactly what the technician said, nothing, the computer still couldn't output video through the USB-C port. Then Dell Support suggested to send the laptop to a repair depot and sent me a box (June 22th) to send the computer to them (They received it on June 24th at 2:39pm). DELL support said, that the process will take 1 to 3 business days but the technician told me not to believe the customer representative and told me that it could take up to 10 business days for me to receive the laptop back. I have been patiently waiting but It have been 19days (12 business days) since the "repair depot" received the laptop on June 24th and nothing yet. Dell support only say "Your system is currently being repaired. This includes the Dell repair technician repairing, testing, and replacing any necessary parts." but this has been like this since Wed, June 29 at 7:36AM. No changes after that. I contacted DELL support on July 7th, and the representative said that he will talk to a manager to escalate the issue and that I will hear back within 24 to 48 hours. So my questions are the following: 1-) is this Inspiron G15 5511 able to output the video or it is DELL just misleading the customers with wrong information? 2-) What is the typical time for repairs, after you send an equipment to a "repair depot"? 3-) Is there any possibility that DELL will allow me to upgrade to a different model by me paying the difference since it looks that this problem will not be fix?Thanks in advance! | Inspiron G15 5511, RTX 3060, USB-C no video out |
No. This system supports only SATA drives. It will take one 2.5" SATA and one M.2 SATA drive -- but no NVMe. | Will my Inspiron 15 7569 support NVME? | NVME |
The ability to download the Dell image ends with the warranty -- unless this system is in warranty, you will find the download attempt fails, even if you can get it started. Use the Microsoft Media Creation Tool to prepare an install flash drive: [URL] | I have a G5 15 5587 laptop. It has the latest BIOS version 1.21. There is an empty 160GB SATA SSD installed. I want to use the SupportAssist OS recovery (a.k.a. BIOS Connect) to install an OS. When it boots it passes successfully the Pre-Boot System Performance Check, but at the end the only option is Shutdown. Pressing F12 at boot displays a boot menu, but there is no SupportAssist option. SupportAssist OS Recovery option in the BIOS is enabled. How can I trigger SupportAssist to download and install an OS? | How to trigger SupportAssist OS recovery? |
You will need to replace the system board - the CPU is not separately replaceable. There are some i7 boards for this system -- but bear in mind that if you also change from an integrated video to a discrete video board, you will also need to replace the heatsink assembly and, if you have a 65W or smaller capacity power adapter, you'll also need a higher power adapter (90W or better). Boards: [URL] | Hi all, Over the last few years, I have upgraded my memory to 16gb, then a larger SSD but the bottleneck remains my ridiculous 2 cores (4 threads) and was wondering if there's any way to upgrade that as well at some point instead of getting a new one.... Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz | Is there a way to upgrade the CPU for my Latitude 5480 |
Changing Wh, theoretically shouldn't harm the device as it would only take as much as it needs. Although, you change it means you are buying something off brand unless Dell sells the same model in 2 different capacities. Return the replacement battery. Buying third party laptop batteries are playing lottery. | So i bought a replacement battery for my dell computer and then when i put it in the thing charges then doesnt then does and it does that a lot so i just want to see if it was the Wh or something elseBtw it doesnt do it with the original battery | Is changing battery Wh harm the computer |
Is it possible, yes. We provided the online x17 R2 Service Manual. Can Dell Spare Parts sell you the LCD, unknown. Give them a call, 1-800-357-3355. x17 R2 LCD panel part numbers =JKTMH Compal, Non Touch, 17.3", 500 nits, UHD, 120Hz, Antiglare, EDP1.4, Camera, Infrared, with FPC CablePXH4R Compal, Non Touch, 17.3", 300 nits, FHD, 360Hz, Antiglare, EDP1.4, Camera, Infrared7YGDK Compal, Non Touch, 17.3", 300 nits, FHD, 165Hz, Antiglare, EDP1.4, Camera, Infrared | Hi guys, My Alienware x17 R2 has the 360Hz FHD LCD panel. I love it. But now that the x17 R2 could be ordered with a 4K G-Sync 120Hz LCD panel, is it possible to upgrade my system? Is it possible, at least, to know which Dell part number has the new 4K LCD panel? Which is the manufacturer? Thanks. | x17 R2, LCD panel upgrade from FHD to UHD? |
I recently updated to Ubuntu 22.04 and that seems to have solved the issue. | Hello I sometimes get a black screen when using my laptop. Everything else (sound, etc) works but the screen goes black. It only happens when I'm using the built-in screen, never happens when using a connected screen. I'm using Ubuntu 20.04.4 LTS and querying the journal with "journalctl -o short-precise -k -b -1" shows: kernel: i915 0000:00:02.0: [drm] *ERROR* CPU pipe A FIFO underrun Anyone has any idea what causes this? | Black screen on Precision 5760 and Ubuntu 20.04 |
ok now it looks good to me, can see no more crashes from audiodg.exe, hdxrealtime.exe and sound is ok.the following setup looks promising: device managerall 3 Intel Smart Sound have driver 10.29.0.7799Realtek is on 10.0.66.182Intel Iris driver is on 30.0.101.1994Teams Version runs on 1.5.00.17656audiodg.exe is version 10.0.22621.290 thx anywayregardsThorsten | have seen a few post's about kind of similar problems. Using Microsoft Teams locally installed kills audiodg.exesame happends, if using Mcrosoft Teams in a virtual environment, optimized with with Citrixtried Realtek Sound Driver version 10.0.66.182 and 10.0.66.187tried all 3 Intel Smart Sound Tech drivers 10.29.0.7082, 10.29.0.7687 and 10.29.0.7799There are no new drivers on particular Dell support site for this registered system.tried to disable all Intel Smart Sound devices, without success.Laptop is brand new, BIOS is updated to latest version. Windows 11 is updated to latest version, including optional options enabled inside Update settings.Any news on this cause, or we need to find a working solution with try and error.Thanks and remainThorsten | new Dell 9430, Win11, Audio (audiodg.exe) crashes using Microsoft Teams |
If the drive does not show up in the boot menu (F12 at powerup), the system does not see it as bootable. Because this is a UEFI-only system (it has no legacy (CSM) mode), your boot flash drive must be UEFI-bootable. The older Precision system dates from a time where legacy boot was an option. You'll need to check with the publisher of your linux distribution about UEFI compatibility -- though many current Linux releases are UEFI-bootable, others are not, at least as pre-built images -- you must prepare a bootable medium that's UEFI-compliant. | I made a live USB with parrotOS, even though the USB is being shown in the quick boot options, it is not been shown as a boot option in the bios. When I try booting from USB through the quick boot options it says that the boot from USB option is not enabled in bios. When I turn off the secure boot and then boot, I'm getting a "config failed: the hub doesn't have any ports" error. The live USB is working fine, as I was able to boot through the USB on my old laptop (dell precision 7510). I can't find any option in the bios to turn on the boot from USB option. I tried all the available bios versions from the Dell website, but none of them have a boot from USB option. OS on current laptop (Dell G15 5525): windows 11 Thanks in advance | Boot from usb option is missing from the bios |
The factory image is available for download until the system warranty expires. After that you'll need to do a clean install -- best to start with the latest Windows from the Microsoft Media Creation tool. [URL] | Hello, i hope you can help me with this please. Basically, I did a windows restore because my laptop started to lose performance and then I selected the windows restore without saving my personal files and installing a new iso from internet not from local iso. (I usually do this without a problem). I let my laptop restore and when i wake up i look that my laptop stuck on a blue screen "Why did my PC restart?", i tried to get off that screen but it was a loop. Then my only solution was use the software Dell OS Recovery, i got in and then i choose the option to restore an windows image upgraded, i choose to no save or do a backup of my files. I thought that was my mistake. Everything seems to be fine, i installed normally, but the image downloaded by Dell OS Recovery didn't like that at all, i got in Dell OS Recovery again to restore, but this time I choose the first option to restore the windows image from factory but it didnt was available. So then, i couldn't restore my laptop from factory because that image is lost and deleted. The problem is... that can't find it anywhere to download my factory image and restore my laptop like the day one. And i hope that someone can help me to get that factory image for my Dell G3 3590. In advance, thank you. P.D. My native language is not the english, please excuse any inconsistency with the text. | Dell G3 3590 factory iso |
Ok, so I went and reverted to the old firmware version 03.08.38, and my lights came back on. Then I update to the newest 39 version and all good to go. Cheers! | Hi, I recently I bought an Alienware m15 R7 laptop. The m15 R7 comes with awesome lightning on the keyboard. Secondly I also bought the Alienware mouse AW610M and keyboard AW510K and they all work great. I've set my m15 R7 to turn off the screen after 4 minutes of inactivity (NOT SLEEP), and that works.However, I need my m15 R7 keyboard and both AW610M and AW510K lights to go off as well when that happens. Is there anyway I can achieve this? | m15 R7, AW610M and AW510K lights go off with laptop? |
You will also need to purchase a WWAN card that is compatible with your service provider's network. Before investigating that, open the system and ensure the antenna leads are present for the card. If they're not installed, retrofitting them is just about impossible without a major refit (including in many cases, a new display screen). If the antenna leads are not present, plan on needing a USB WWAN adapter. Service manual is here: [URL] | hello how can i activate my dell latitude cellular data it has sim card slot so im planning to use simcard data for my dell latitude 5300 | Dell Latitude 5300 cellular data |
According to Dell specs and Crucial 8GB is the maximum. You may try 16GB but with no guarantee it will work. And you can upgrade the CPU but on a system the age of the 5720 money may be better spent on a newer faster system. This forum post has some information on a CPU upgrade. | Can I upgrade the Ram of Inspiron 17R 5720 into more than 8GB? Can I also change the cpu of Inspiron 17R 5720? | Upgrading RAM and CPU |
* Go here* Install the latest BIOS, Intel Chipset, Alienware Command Center Application, Alienware OC Controls Application* Restart the Laptop after each one is installed* Run the pre-Windows ePSA Diagnostics- Turn the Laptop off- Connect the external power adapter to the Laptop- Turn the Laptop on and press F12- Highlight Diagnostics and press Enter- Click No when prompted for the extended memory test | I have a 5155 inspiron where the bottom gets really warm. The location is the center back. The processor thermals seem okay. The max I have seen is 93c under load, but for the most part stays under 55 when just surfing or doing basic tasks (though it spikes higher when charging). So it isn't like the laptop is overheating, it is just uncomfortable to put on my lap for any length of time. I had another of these that got exchanged due to screen issues and it didn't have this issue. I am trying to find a solution, but haven't found one yet. Hoping for suggestions. | Dell 5155 bottom gets hot |
The WLAN card will work. An mSATA drive will almost certainly not (and absolutely will not work other than for storage -- i.e., not for the operating system). | I need to upgrade my wifi card (pictured) to use ac or n protocol. Will this card work? Intel Dual Band Wireless-AC 7260 ( [URL] ) I see there is an empty WWAN slot, can I use an mSATA SSD?[IMAGE] | Dell Studio 1537 hardware upgrade |
No - that card requires a 10th generation CPU or higher. You need the AX200 for your system -- not the AX201. | HelloWill the Intel AX201 WiFi Adapter work on the latitude 7490? (original is Intel 8265) | Latitude 7490 & Intel WiFi AX 201 |
First step is to remove the battery before it permanently damages the laptop. This Dell support page has more information. Next call Dell tech support for more information but if the unit is out of warranty it is possible that no repairs will be forthcoming. In that case, and assuming no further damage has been done to the laptop, batteries are available for purchase here. I would suggest that in the future if you notice swelling, no matter how slight, you address the problem right away. | Hi! Noticed the touchpad raised a little bit up since the end of 2020 way before the warranty expired. I never use touchpad and did not pay attention to the little deform. Recently it raised way up there and checked online and learned it is the battery issue and dangerous. I wonder whether Dell can provide an out of warranty replacement of the failed battery? Or what options to fix the issue? Thanks. | Battery swollen, Touchpad raised up, out of warranty |
Fix a Code 31 ErrorRestart your computer if you haven't done so already. The Code 31 error could source from a temporary memory glitch. Did you install a device or make a change in Device Manager just before the Code 31 error appeared? If so, it's possible that the change you made caused the Code 31 error. Undo the change if you can, restart your PC, and then check again for the Code 31 error. Roll back the driver to a version prior to your updates. Use System Restore to undo recent Device Manager-related changes. Delete the UpperFilters and LowerFilters registry values. A common cause of Code 31 errors is the corruption of two registry values in the DVD/CD-ROM Drive Class registry key. | In the past week my fingerprint driver hasn't been working consistently. I get the following error in device manger " This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) Insufficient system resources exist to complete the API." A restart temporarily fixes it, but a few hours later the error returns. I've reinstalled the driver with no help. Thanks in advance | Fingerprint driver code 31 |
The connector is part of the system board, which is the component you will need to replace. [URL] | Does anyone know if the docking station port at the bottom of the Dell Latitude E7470 can be replaced? Mine recently went bad, probably from how often I docked/undocked it from the E-port docking station, and I want to know if I need to replace the port or switch to a usb docking station. I mainly need the docking station for extra monitors. Also I did check the docking station with another laptop, and it worked fine. So I know that it's not the docking station that is the problem. | Latitude E7470 Docking Port |
There is no way to externally charge the battery. That said, does the system recognize the AC adapter (check in setup - F2 at powerup)? If the adapter shows unknown, the battery will not charge (nor will the system run at full speed. If the adapter is unrecognized, try a new OEM Dell adapter first -- if it is also not recognized, replace the jack: [URL] If neither of those solves the problem, replace the system board. Note: the AC adapter will power the system even if unrecognized though not at full speed. However, an unrecognized adapter means the battery will not charge. | My Alienware m17 R3 won't charge my battery? Is there a way I can charge the battery "outside" the laptop and then put it back? Like an external charging solution? | m17 R3, charge battery outside laptop? |
Hi [NAME] welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. Please run the windows Reliability Monitor and wait for event timeline to load. How to use Windows Reliability Monitor to identify software issues | Dell US Look at recent events to see if this problem is being reported. | Recently my Alienware 17 R5 (Core i9 8950HK, GTX 1080) when running on battery only, screen flickers, and often hangs and restarts on its own. This does not happen when using the charger. I put the battery in an Alienware 17 R4 and it worked perfectly. I also changed another battery the situation is still the same. This is not a battery fault, but a hardware related problem. I have reinstalled Windows 10 many times and it will still fail as described above. Is it the fault of the Nvidia GTX 1080 card? But it's confusing that it doesn't fail when used with the power supply. Appreciate any help, thanks ! | 17 R5, screen flickers, auto restart, on battery only |
Some things you might quickly check is look at the wireless network properties and see what the Link Speed is. Beyond that, you might open the Task Manager and watch the streaming speed on the performance tab. Killer has, over time developed a reputation of monitoring bandwidth and limiting it under specific conditions. If you are running their software, you might check to see if there is a way to increase the speed or that service. You can do the same thing in Windows and your Router. | I have a Dell XPS 13 9305 with Killer(R) Wi-Fi 6 AX1650w 160MHz Wireless Network Adapter (200D2W). If I connect the laptop to my Wi-Fi, the TV streaming freezes and cuts out randomly. It is like the Killer is creating a surge interrupting the TV streaming. All other devices show no problems. If I turn OFF the Wi-Fi, the TV streaming runs uninterrupted. I can run my other laptops (MacBook Air and HP) with zero TV streaming interruptions. Wi-Fi service is provided by Cox and router/model is Panoramic Wi-Fi. This morning I updated all the drivers on the Dell XPS 13 9305. I have attempted to connect to the Panoramic Wi-Fi settings so I can update the firmware. All the username/password combinations I have tried don't work. Any ideas why the Killer is interrupting the TV stream? | Killer Wi-Fi causes Wireless TV Streaming to randomly freeze |
We will need more information: The exact model number. Most G15 released after 2020 have Display port over type C support, but again I will need your model number to give you exact info. You can also find user manual of your copmputer from support.dell.com (enter service tag) : Documentations > Setup and Specifications You will land on a page like this and check yourself. Now if your model has a supported type C port. WD19S would be a perfect dock for you. Again I will need more info about the exact model and the resolutions of the monitor you are planning to connect | I am looking to buy a Dell Inspiron G15 laptop and would like to know if I can connect it to my WD19s docking station to run 2 external screens, but provide power to the laptop through its intended power supply? | Can I use my use my WD19s docking station with a Dell Inspiron G15 to run
external screens |
It's one of two things: a bad display, or a bad backlight power supply. A shop can likely diagnose further, or you can start replacing parts (display panel first; if that doesn't solve the issue, replace the system board). | It started off as a processor fan not working, changed that, Battery didn't take any charge, changed that, after all of this the laptop still doesn't show display while the laptop is turned on with a full battery and functional fan. (I know the battery has some charge because before when it didn't take charge when I unplugged the laptop while it was charging it turned off.) | My Inspiron 13z 7359 turns on but with no display |
[URL] [URL] | Hi all, just unboxed a Latitude 3520 i5. It came with USB-C DP with Power charger that uses the only Type C port on the unit. I need to use the Type C port to run 2 external screens. Thus, looking for the AC supply to fit the Barrel port to free up the Type C slot. Can any one help with the correct barrel size/depth and wattage to suit this unit please? Thanks in advance! | Power supply for Latitude 3520 |
Based on what you report, the speakers are likely internally unplugged. Relatively easy to check, according to service manual. Remove back cover and battery and the speaker connection is accessible. XPS 15 Service Manual (dell.com) | For a couple of years, my laptop (XPS 15 7590) has been connected to a docking station, with two 32" monitors, external speakers, mouse, and keyboard all being driven from that docking station. Two days ago, I unplugged from the docking station to carry the laptop to another room, something I rarely do. I found at that time my internal speakers are not working. My default sound setting is "Speakers/Headphones, Realtek(R) Audio." When I go to properties and click "test" all the right graphics appears, as if everything works fine, but I'm getting no sound. I've tested with volume all the way up, at 50%, and at 20%....no sound. When I test, there are four options to select from, and I've tried them all (24 bit, 48000 Hz, 16 bit, 48000 Hz, 24 bit, 44100 Hz, and 16 bit, 44100Hz). I've checked for updated drivers for the Realtek icon in the Device Manager. I've also disabled then enabled the driver. I've restarted the laptop. Nothing gets the sound to work. Plugging speakers directly into the laptop works. Connecting back to the docking station works. Running with nothing attached to the laptop - no sound. I did have a tech make a site visit last January to replace my laptop's keyboard under warranty. I'm wondering if he may have forgotten to plug my speakers back in, or knocked something loose if he didn't purposely disconnect them? (Yes, it's been that long since I've disconnected from the docking station). What could I be missing? System details copied from "About" in Windows 11: Device name DESKTOP-OL0AOLTProcessor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHzInstalled RAM 32.0 GB (31.7 GB usable)Device ID 52568741-75D0-4FB8-B012-606B87BDD3BBProduct ID 00325-81635-18078-AAOEMSystem type 64-bit operating system, x64-based processorPen and touch No pen or touch input is available for this display Edition Windows 11 HomeVersion 21H2Installed on 10/29/2021OS build 22000.778Experience Windows Feature Experience Pack 1000.22000.778.0 | Internal Speakers Not Working - XPS 15 7590 |
Try rebooting the router, you did not state whether you had tried that yet, and disable the WiFi adapter in Device Manager. Then try again. Also if the router is connected to a modem, reboot the modem. I get all kinds of strange speeds at times through the modem until I reboot it. | Morning peeps - my laptop is only getting to about 11Mbps on ethernet, which is (exactly) the same as my WiFi. I've tried the cat5e cable & a USB/ethernet adapter and both result in the same. (The adapter indicator shows it's at full speed (green) and in Device Manager, the ethernet speed is 1Gbps, as it should be. I've tried three ethernet connections, one directly on the router. (I also have used several cables.) What should I do? Cheers, Chris | Inspiron 7746 - Ethernet same speed as WiFi (around 11Mbps) |
Go to a store ask for a Dell certified type C charger (Important 45W) If it works pay , if it doesn't don't. The way you have mentioned the issue, its clearly the charger. | Hey, The charger that came with my dell xps 13 9370 doesn't work at all. It doesn't charge and it doesn't seem to recognize it being plugged in. Doesn't work on any of the 3 ports. But when I plug in a 30 watt charger for a completely different laptop, then that one works. So the ports aren't broken. And I have another dell xps 13 9370 45 watt charger that came for that laptop, doesn't work either. Would anyone know what the issue is? Why the charger that came with the PC doesn't work but a completely different model's does work? Thanks, Evan | Dell XPS 13 9370 charger doesn't work, but a 30 watt charger for another pc does |
Can you go to support.dell.com and enter your service tag, Go to overview > view specs Now you can see which OS was loaded from factory. Supportassist reads your tag and load OS as per the tag. you can directly jump to windows 11 home instead of installing windows 10 pro use windows 11 media creation tool | Hello.I have an issueSupportAssist OS Recovery installs Windows 10 Pro instead HomeSo when I am updating to windows 11 it updates to 11 Pro and says that its not activated as it has key for Home edition not pro.What can I do ?Thanls | SupportAssist OS Recovery installs Windows 10 Pro instead Home |
I had the *exact* same problem. I uninstalled a microsoft news app that was installed as part of an OS upgrade a few weeks ago and voila! PROBLEM SOLVED!!! | My Dell Precision M3800 laptop fan turns on for about 2-3 seconds, then off, then back on for 2-3 seconds. This repeats every 15 minutes (exactly every 15 minutes). And when the fan runs (loud), I can do nothing but wait because it won't accept typing, mouse moving, nothing. Everyone in the room looks at it when this happens. I've tried making sure all Apps are closed, so the laptop shouldn't have anything requiring a lot of power, but it still does this every 15 minutes. This just started about a week ago, but it needs to go away. | Laptop Fan comes on for 2-3 seconds, twice, every 15 minutes |
... Gave the computer to a friend who trouble shoot things like this and he found that there was hardware failure reports indicating the fan was not running correctly. He installed a new fan, new SSD, battery and a clean windows 10 install. It started acting up immediately installing chrome ....Another post here showed that there was an issue between a dell support assist driver and windows 10. I uninstalled that to try. In the mean time, I noticed there is nothing in the mini dump folder, but there is a problem report... Hi Bradp1779: What is the version and build of your Windows 10 OS shown at Settings | System | About | Windows Specifications, and is this a Home or Professional edition of Windows 10? After the clean reinstall of Win 10 and fan / SSD replacement did you use Windows Update to update your hardware drivers, or did you use a Dell utility like SupportAssist v3.11.4.29 or Dell Update v4.5.0? You said "Another post here showed that there was an issue between a dell support assist driver and windows 10. I uninstalled that to try." Do you mean that you re-installed the latest SupportAssist v3.11.4.29 (rel. 23-Jun-2022) after the clean reinstall of your Win 10 OS and then uninstalled one of the hardware drivers that SupportAssist updated? If so, which driver did you uninstall? The Bucket ID in your problem report image says 0x7f_8_Netwtw04!WPP_SF_ss, and a quick Google search indicates that Netwtw04.sys is the device driver for some Intel WiFi cards. Go to the Overview tab <here> for the support page for your Inspiron 5570 and enter your unique Service Tag, click on the Drivers & Downloads tab and expand the "Find Drivers" section, and find the recommended BIOS, Intel Chipset Device Software, and WiFi driver versions recommended for your system (Note: if your friend replaced your SSD and didn't use the same make/model of hard drive that shipped with your system you will no longer be able to find the correct firmware update for your SSD using SupportAssist or this support page). My best guess (which might be wrong) is that the following will be recommended: Then check and see if these updates are already installed on your system. To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information panel and look for the “BIOS Version/Date” field. To find your current WiFi driver open Device Manager, expand the Network Adapters section, right click on your WiFi / Wireless device, choose Properties, and click on the Drivers tab. From my Intel 5584, which has a Qualcomm wireless adapter: [IMAGE] You said that your BSODs are not generating any mini-dump files, but did you run a utility like Nirsoft's BlueScreenView and/or Resplendence's Who Crashed to see if it can analyze the Bug Check (BC) codes of any Windows mini-dump files it might be able to find that were created during your recent BSODs? These utilities only list basic details (filename, product name, file description, and file version) of the suspected driver / module that was loaded in the crash stack at the time of the crash so they aren't as accurate as a detailed Windows Debugger (WinDbg) analysis of your full dump files, but I've used these utilities to successfully diagnose BSODs caused by outdated graphics drivers and other common issues. See the TechGenix article PC Crash Have You Down in the Dumps? Find the Cause from Dump Files for more information about these utilities. Here are instructions for using Nirsoft's BlueScreenView to output information about your BSODs to a text file: [IMAGE] These BlueScreenView .zip files are portable applications (i.e., unlike the full bluescreenview_setup.exe installer, they do do not install a program on your hard drive or create entries in your Windows Registry) so they can be unzipped and run from any location, including a removable USB thumb drive. To remove the portable build simply delete the BlueScreenView.exe executable and other files that were bundled inside the .zip file.---------------64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.1 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update for Windows Universal v4.5.0 * BlueScreenView Portable v1.55 * Inspiron 5583/5584 BIOS v1.18.0Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620 | Inspiron 5570 bought in 2018, recently started shutting down with blue screen. Got more and more often. Gave the computer to a friend who trouble shoot things like this and he found that there was hardware failure reports indicating the fan was not running correctly. He installed a new fan, new SSD, battery and a clean windows 10 install. It started acting up immediately installing chrome. It was noticed that it seemed to only happen with an external monitor, but eventually showed itself with no monitor as well. I am not computer savy, but can execute instructions and search topics. Another post here showed that there was an issue between a dell support assist driver and windows 10. I uninstalled that to try. In the mean time, I noticed there is nothing in the mini dump folder, but there is a problem report: I do not know what to do with this result: [IMAGE] The blue screen itself said :Unexpected kernal mode trap | Inspiron 5570 blue screen |
Welcome to the Dell Community [NAME] ComfortView Plus Your display is designed to minimize blue light and complies with TÜV Rheinland's requirement for low blue light displays. [URL] Best regards, U2 Edit: Since you have the RTX 3060, your manual is the 3 fan!!! [URL] Thought you might want to know. | My unite comes in high spec like 32Gb Ram, RTX 3060 6gb, 1TB SSD. In about section it says "dell inspiron 16 7610" It doesn't say "Plus" so it means i have "dell inspiron 16 7610" not a "dell inspiron 16 7610 plus"?Also if i click power button which is also has a finger printer option it doesn't start. It only starts if i press and hold power button for few seconds then it starts. Is this normal?Thanks, | I have a dell inspiron 16 7610 laptop and i have few questions |
My Dell XPS 7390 just arrived and I have the same volume issue on Zoom calls and Microsoft Teams. Very frustrating for what I paid for this new laptop. Thank you for the posts above. I've followed at number of suggestions an found that changing I found that changing the speaker settings to 16 bit did the trick for now. (right-click on "Speakers" in the sound settings > "Advanced" tab > change setting from 24 to 16 bit). I have also done the following: - Unchecked "Enable audio enhancements" (same window as "Advanced" tab above) - MaxxAudioPro - turned of all three main features; playback, voice, and waves nx. It is still installed, however. - Note that turning off "voice" on MaxxAudio Pro solved my microphone issue. I was being told my voice was trailing off and going quiet on Zoom and Teams. Turning off this feature immediately solved it. Again, the change to 16 bit was the ultimate changed that fixed the quiet speaker issue. Still not maximum volume, but huge improvement. Maybe 8 bit even louder? Also, I haven't played around with other combinations like rechecking the audio enhancements or turning on MaxxAudioPro speaker settings. Please respond if anyone finds other, better solutions. | Whenever I go on a Zoom or Skype call, the volume is extremely low. Even when set to 100%, the person talking is just barely audible. My speakers work completely fine in anything but calling apps such as zoom or skype. I have tried messing with the control panel sound device settings, such as changing the communication tab to not lower volume during a call (to "Do Nothing"). Does not help. I found a temporary solution, when I go to task manager and disable the Waves MaxxAudio startup process, and restart my computer, the audio works completely fine. So it seems to be Waves MaxxAudio messing up calling application volume. However, this solution is bad because now I can't plug in headphones into the jack because it doesn't recognize it anymore since the MaxxAudio application doesn't run on startup.Is there any way I can fix this? I think this problem is connected to MaxxAudio but I can't figure out what setting is causing this. I also can't find the Dell Audio page like my old XPS 15 can access and mess with the maxxaudio settings | Dell XPS 15 9500 low playback (output) volume on Zoom/Skype/etc |
Update = After verifying ownership and completing troubleshooting, a DELL agent setup service. | The Game shift / G key does not work on my laptop after being returned from the depot and I am currently trying to get in contact with support over this at the moment, but I was wondering if there is an alternative method to enable this key's functions without using the actual key in question. | Dell G7 17 7700 Game shift / G key not working. |
This web page from Crucial will help with your questions. Briefly do not defrag an SSD. Do not regard an SSD as an HDD, they are 2 different beasts. Also have a look at this web page at digital citizen which describes the TRIM command. | My new laptop has an SSD and I wondered how Dell configures them for defragmentation because so many people say they should not be defragged. Can anyone advise me of this pls? | Defragmenting an SSD |
Right-click Start, and then select Control Panel. Under System and Security, click Find and fix problems. Under Hardware and Sound, click Troubleshoot audio playback. Follow the on-screen instructions to complete the troubleshooting process. | M Dell Inspiron 15 7506 suddenly I did not have any sound out put from Laptop speakers, I tried the trouble shooting shows that every thing is good but still no sound. | No Audio Sound out put |
If you're restoring a complete system image and the windows password was local, the original password will be restored. if you're logging into a Microsoft account to get onto the system, then restoring the image will not change that password. | I had a fan issue. the dell technician changed the fan and the motherboard. I had a password (pin) to open my laptop, but after he was done i had to reset it and put in a new password. So question is, i had made 2 system images before so will they still work? If the answer is no... If i Reset the password back to the old one, will that work? (p.s. yes i know i can make a new system image) | System image restore after parts changed |
With 24GB of RAM, you will operate on dual channel on only 16GB of the total. (the 8GB module and 8GB of the 16GB module). Plus there is a good chance that the modules are not fully compatible based on the make of each module and the module speed and type. The best way to upgrade RAM has always been to install a matched kit of identical RAM modules. Also you did not specify the speed of the RAM. If they are not the same speed then the RAM will run at the speed of the slowest module. | Hello, I've recently upgraded my RAM on a DELL 7400 from: - 8 GB TOTAL RAM (1x 8 GB, 1 slot in use) - 24 GB TOTAL RAM (1x 8 GB + 1x 16GB, 2 slots in use) This resulted in a noticeable decrease in performance, when compared with the initial setup (only 8 GB). This is of course not expected. Removing the 8 GB stick, while keeping the newly introduced one i.e., having: - 16 GB TOTAL RAM (1x 16GB, 1 slot in use) resulted on a significant performance improvement, when compared with the initial setup (only 8 GB), which is expected. So, are there any known issues related to the described RAM upgrade (from 8GB to 24 GB RAM)? Is it a requirement to have both slots with the same RAM capacity? Grateful for any advice. Kind Regards. | Dell 7400 RAM upgrade |
Even replacing the system board, there's no upgrade - you already have the fastest CPU this system was shipped with. | Hello, Can i change my Latitude E7480 laptop Cpu?? Mine is Core I7 6600U, iwant ro change it to Another Core i7 | Dell Latitude E7480, changing the processor?? |
The ac 9560 card is a CNVio interface, so its direct replacement would be the Intel AX201. We have no way of knowing if that system is wired in a manner to allow operation of a PCIe interface adapter. Did you get any updates during this time from Windows? Since the audio and Wi-Fi are not related and since both stopped, it may just be you need to refresh the drivers by uninstalling the devices and removing their drivers, then reinstall. That system is older, did you just purchase it? Are you running Win 11 on it? | Hi I've recently ran into a problem with my dell G7 7588 the audio stopped working says everything ok but nothing from built in speakers, (this was for info only not my query) a day later the wi-fi stopped working after resetting & attempting to update with out any success (says everything up to date) I replaced the wi-fi card from a 9560 to ASX 200. System can see card in device manager, says it is working. Can see it under network connections says is enabled but can't get it working. What am I missing? | Dell G7 7588 Wi-fi & audio stopped working in 24 hrs |
If the laptop hinge or hinge assembly fails while inside the purchased warranty period; If still under warranty, click the "Get help now" icon on the right to start a live chat session | Laptop hinges have came outside automatically Key pad mouse not working Laptop gets heated in one hour and gets discharge soon from fully charged laptop Dell should improve there quality | Problem with 35/11 hinges came outside |
Welcome to the Dell Community [NAME] At the "Option Boot" screen, does it have the option " Change Boot Mode Settings" If so, choose that option and then just hit enter for all. Best regards, U2 | My pc all of a sudden crashed and said that windows had corrupted files or something. Anyways, I decided to reinstall windows since I had everything backed up. Tried to do it, but I simply could not get into the Windows installation screen, even tho I had formatted the SSD. All I got was the screen shown below, but without the "F10 option", only being able to go to BIOS or press enter to try again. I tried all 9 options, and nothing happened, only came back to the same screen. I imagined it was a problem with the SSD, so bought a new one to try it, since it was already a small one for me anyways. Still the exact same issues. Have tried using an USB with windows 10, windows 11, windows 10 made bootable through RUFUS, windows 11 made bootable through RUFUS, and still, not a single time I got to the windows installation screen, where you choose the language and etc. Besides, my SSD does not show up in BIOS as one of the boot options, which I think may be the problem. The usb with windows always does, but the SSD does not. It does appear as the "Sata-0" connection, which means it is working, right? But the boot options screen is blank, with the USB stick unplugged, and only shows up the usb stick when it is plugged. I have tried messing with almost all the possible BIOS settings, like secure boot, RAID or not for storage, etc. Since this model does not support Legacy Boot, this solution that I have seen all over the internet, is not possible. Anyone knows something that might help?? Thanks! | SSD not recognized in BIOS |
- Setup the driver for the Intel dynamic tuning (It its purpose is automated thermal control and fan regulation).This probably is a general feature and will probably be beneficial. It did not fix the fan or heat. - Disable Turbo Boost within BIOS. (Startup-F2-Settings-Performance- Intel Turboboost) After the turbo boost was disabled my Fan noise went to an acceptable level. The heating is probably also a bit less, but I think this is more a design issue. | Hi! My Dell G15 5511 is really hot. I only use a browser, and gets hoter, and hoter, meanwhile the fans spins slow. I try "cool mode", "performance" mode etc, and all the same. How can is cool down the system? | Dell G15 5511 heat, ventilation problem |
Any standard M.2 2280 NVMe drive that fits, should work. | Hi! I just bought a second hand Dell Latitude E7470 Dell Latitude E7470 i5-6300U 2.40GHz 8GB Ram (No trackpoint) and without Storage Drive, I would like to get some help about compatible Nvme M.2 SSD drives before make any mistakes and purchase the wrong one. I was thinking about the XPG SX8200 Pro 512GB 3D NAND NVMe Gen3x4 PCIe M.2, according to the user manual this laptop is compatible with PCIe 3.0, has anyone used this same drive on this laptop model? can anyone suggest which other SSD M.2 drives can I buy for this model? (512 GB or 500 GB) Thanks in advance! | XPG SX8200 Pro 512GB 3D NAND NVMe Compatible with Dell Latitude E7470 |
Full turbo speed requires disabling all but one CPU core, and running an application or benchmarking tool that will maximize the CPU speed. You cannot get full speed out of the CPU in multi-core (i.e., normal everyday) operation. | My Alienware m17 R4 2021 laptop does not pass 4GHz? It should go to 5GHz. What can I do? | m17 R4, does not pass 4GHz |
Yeah, I have an genuine 180W Dell PSU now. So that's no longer an issue. The memory seemed to be the cause of most of the problems, with that corrected, I'm just left with this not shutting down problem. Hopefully I'll have that figured out soon. | Hi. I have this Alienware 17 R3 = CPU: Intel i7-6700HQRAM: 8GB DDR4 (2x PC4-2400T 4GB SODIMM)OS: Windows 10 (fresh install from Microsoft ISO) Trying to get it running, but it has a variety of (apparently) connected issues: 1. The CPU only runs at 800MHz when on AC power. This is somewhat expected, as I'm running with a 120W PSU, rather than the suggested 180W. However.... 2. The computer crashes instantly when switching to Battery power. CPU will run at full speed when solely on battery, for a few seconds, then blue screen with this message: WHEA UNCORRECTABLE ERROR 3. The computer will not shut down properly. When running from AC power at 800MHz, the computer will never shut down. The screen goes off, keyboard lights turn off, but the machine runs perpetually with fans at full tilt until battery dies or 4 second power button press forces it off. This applies to blue screen crashes as well (like #2), it'll just sit on the crash screen until battery runs down. 4. Fans always run 100%. Even at 800MHz. It just always runs fans 100%. Very loud. I've tried reinstalling Windows from scratch a few times, but always getting this severe issues. As for drivers, I've tried two ways to remedy missing drivers: Windows update was tried once, this got all the missing drivers in. Still behaves as above. Reinstalled fresh Windows and then tried manually installing drivers using SnappyDrivers prior to any internet connection, but still behaves weird. Any ideas anyone? | 17 R3, crashes at full speed |
Try using CrystalDiskInfo (free) or HWiFO64 (free). Both of those show the serial number of the Dell OEM (Micron) NVME SSD in my Dell desktop PC. | Until the Latitude 5430 we were able to use the Wmic (or the Get-WMIObject using powershel) command to obtain obtaining the disk model and serial number. Wmic diskdrive get caption, SerialNumber, FirmwareRevision Powershel: Get-WMIObject -Class Win32_physicalmedia -ComputerName $laptopname | Format-List PSComputername, SerialNumber However with the Latitude 5430 I am getting SerialNumber : FFFF_FFFF_FFFF_FFFF. it might be a coincidence, but it looks very unlikely that the serial number of this drive = FFFF_FFFF_FFFF_FFFF. Short of physically inspecting the drive, is there another way to obtain the serial number? | Latitude 5430 extracting Serial number of NVMe drive |
Dell-Cares set up part replacement. | Hello , dell is having very bad service , i had problem in my ac adapter but they send me the power cord , when i told delivery agent that i do not want problem you take it back then he told we can't take it back very bad service in this case dell is not supporting as this delivery service is taken care by them only | bad service |
So with `ibt=off` set permanently in the kernel from the grub config, I was able to install the nvidia driver & CUDA! I had to go into tty several times to reconfigure and reinstall gdm3 but I managed to get through it. Not sure whether this is a long-term solution but that might help a few others. If someone has any idea how to get back lightdm though, I'm all ears | Hello there! I bought a Dell G15 5521 SE a month ago, and installed Ubuntu 20.04 (not un dual boot) on it. To give you the full picture: So my setup currently is: I tried to follow a few recommendations online to install other firmware versions (1.187) but consequently, it circled back to earlier problems I had and now I don't have wifi anymore. Either my goal here is: - fix this annoying wifi issue (audio seems to have a problem as well) - being able to use lightdm - being able to install NVIDIA drivers and CUDA I have to admit that usually, even when it’s hard and it takes a few weeks to identify where the problem comes from, I manage to finish the setup. But here, I’m running a bit out of ideas, and I bought the laptop mostly for the GPU & CPU while I cannot access the GPU here. Any help would be greatly appreciated! Cheers! | Dell G15 5521 SE - Ubuntu compatibility |
You will have to buy a new copy of windows and do a fresh install as you have wiped the operating system from your hard drive. | So I hard wipe my pc Bec it’s slow idk why but I boot it back up to my surprise no bootable device I have no idea what to do I don’t have a usb I don’t have disc I don’t have any legacy mode or efcu or whatever it’s called what do I do [IMAGE][IMAGE] | My dell pc no bootable device |
Most Probably a Loose LVDS cable (motherboard connects to LCD) Try to connect an external monitor and check if you can replicate the issue with main LCD. Also use D + Power button to run an LCD test, this runs through firmware and has no involvement from OS or drivers. If LCD test shows same issue next Logical step would be to reseat LCD cable | I have a computer that has a display that as soon as the computer turns on it displays and then it ceases to display. The keyboard and the mouse still work. The computer is a DELL Inspiron 3475 AMD A9. What are possible underlying issues that could be causing this? I have tried getting into the BIOS and to no avail, the display turns off to run diagnostics on the computer and I have not been able to get any information about the display. I have noticed quite a few times that the DELL Automatic Repair displays when I have the computer on, and then the display turns off. The computer was in direct sunlight in the room it was in, and possibly an electric surge may have occurred on that side of the room. I have reasoned out that the computer could possibly need a BIOS update is my assumption correct or is the electric surge or/and sunlight toasted the computer display? Any advice or help is appreciated in any way. | Hardware Malfunctioning - Display Turns on then turns off |
For the typical user, noticeable reduction in run time generally will be observed after 18 to 24 months. For a power user, reduction in run time generally may be experienced within 18 months. We recommend buying a new Dell laptop battery when the run time does not meet your needs. | Hey guys! I just purchased the dell g15 se (RTX 3060, i7-12700H, QHD 240Hz, 85 WHR battery). I am only getting a battery life of around = 1) Very conservative use- 2-2:30 hours on doing my online classes at about 20% brightness on power efficiency mode. No apps running in the background and zero devices connected. All the drivers have been updated. 2) compression/gaming makes the laptop last for an hour at max. Tried all diagnostics and generated a battery report which also shows the expected battery life to be around 2:30 hours. Dell Tech support says that the battery is working according to the design. Whereas the sales team says the battery should last for around 5-6 hours during light use. This is particularly a very bad sign for Me. As the power brick is an absolutely colossal 240 WHR. And there is no charging through Thunderbolt in this laptop. Any suggestions? Should I do a fresh Windows install and not update the drivers to see if they are messing with the hardware? | Inspiron G15 5520 SE, battery life |
So - I've found that the WD SN770 simply is not compatible with the Precision 7550. However, I was able to chat with Samsung directly and the 970 Evo Plus 2TB is now installed and working properly, in case anyone wanted to see the resolution. | Precision 7550 specs state up to 2TB M.2 NVMe supported (Class 40), but only up to 1TB M.2 NVMe (Class 50). However, it doesn't appear anyone outside of Dell uses those terms. How can I get my 7550 to detect the SN770, or is this simply too good a drive for my (only 2 year old) 7550? What other M.2 2TB NVMe options WOULD work? Thanks in advance for any help/guidance! (Note: Yes, the 7550 is PCIe 3.0 and the SN770 is PCIe 4.0, but should be downwards compatible so I can't see how that would be the issue.) | Precision 7550 BIOS not recognizing WD SN770 2TB NVMe SSD |
Try all the Chipset drivers available for your model | Hi, i have a Alienware R4 17 with an unknown device (hw ID: PCI\VEN_8086&DEV_A131&SUBSYS_07761028&REV_31). What driver can i install to solve the problem? I have already tried the Intel Thermal Platform driver without success. | 17 R4, unknown device |
Gonna resolve this. My USB-C cable was not the correct kind of cable. I did also need to enable "transfer power via USB-C" in the UEFI BIOS. (I didn't have the enabled before and it worked, but it seems appropriate for what I was trying to do.) Also, for whatever reason, my dongle also began to work. I did download and update with all of the latest drivers for my 7210 2-in-1. I'd say that helped for Windows 11 to get working appropriately. So, updated drives and a new USB-C cable capable of transferring video was the key to this device working with my ThinkVision M14. | Not sure what to say here. Windows 10 worked fine. I was given the option to upgrade and ... well, I shouldn't have. Windows 11 fails to detect any externally connected monitor that worked in Windows 10. ThinkVision M14 is my standby, but it neither supplies the power nor seems like it understands the DisplayPort language that's being spoken to it. The fact that it worked before I upgraded tells me there's an issue of drivers or ... that Windows 11 is truly a step backwards. I have also hooked up my Ultrawide monitor via the Displayport and Dell USB-C port replication dongle (Model DA300u) and ... pretty much nothing works on that, either. No power passthrough. Complaints of the dongle itself not receiving enough power. I checked the UEFI BIOS and it found some port controls... one was to disable everything but display and device connectivity. I switched to that. I also found the setting to enable powering and charging other devices from the laptop, and I enabled that. No joy after reboot. All of the same "lack of power" and the occasional, "we can't understand your newly connected monitor". Again, keep in mind, this all worked before Windows 11. Did I jump the gun before this device was truly ready? I'd love to hear people's thoughts, feelings, and, especially, solutions to these issues. | Upgraded my 7210 2-in-1 to Windows 11. No more multi-monitor. Not USB-C, nor
dongled. |
The new Realtek ALC3281 audio driver (6.0.9369.1, July 25, 2022, XPS 15 9520, Precision 5570) has been published here. Please download and install the driver update. Once the driver has finished updating, restart the Laptop. This driver should resolve this issue. | All-- I am running Windows 11 on a brand-new Dell XPS 15 9520. Has anyone ever experienced an issue where the computer loses both audio speakers and microphone when ending a Zoom meeting? For example, when I start a Zoom meeting, audio works just fine for both the speaker and the microphone. But as soon as I end the meeting and shut down Zoom, no audio will play. If I try to raise the volume it says "no audio device installed." A simple restart of the PC fixes the issue, but it's frustrating having to restart as soon as I end a Zoom meeting. Again, no issues at all running Zoom...it's when I close the Zoom program that I lose all audio functionality. Any thoughts on a possible solution? | XPS 9520, Speaker/Microphone cuts out after Zoom meetings |
I would check the adapter first. Something in the adapter plug is causing the problem. The bent pin is a symptom, and very possible that something in the adapter is the cause. If the DC jack pin is loose though then it will require replacing the jack. | Hello hopefully this is in the right section. So today on my laptop I got a warning saying my 180 Watt charger is not a 180 W charger. So at first I went to check if something was wrong with the charger and I saw that somehow my charger had bent the pins in the charging port on my laptop. When I fixed it using my electrical tweezers to ben the pin back I plugged it into the charger and the charger bent it back again. Any idea how I can get my charger to stop doing this (and yes this is the charger that came in the box) | Dell G15 5515 (ryzen) charger bending laptop pins |
Well, it has been confirmed by Dell that they have intentionally disabled 6GHz support for the AX211 adapter in the XPS 9520. I'm sure I'm not the only owner that feels like this is very deceptive. See my thread on Reddit and Intel for additional information. AX210/AX211 not showing 6GHz networks with latest drivers - Intel Communities Is it deceptive that the XPS 9520 has an AX211 adapter, but Dell has disabled its 6GHz support? : DellXPS (reddit.com) | I had an issue with another computer being addressed in the Precision Workstation forums, but thought I would ask for an official answer for my new XPS 9520 here. Does the XPS 9520 support Wi-Fi6E (6GHz), or has Dell intentionally disabled it? Theoretically the AX211 factory adapter has Wi-Fi6E (6GHz) capability, but I have been unable to get it to work with my 6Ghz router. The Dell specifications do not list Wi-Fi6E (6GHz) capabilities, as seen in the below picture. [IMAGE] Does the Dell XPS 9520 support Wi-Fi 6E (6GHz), has Dell intentionally disabled it's feature in the AX211 wireless adapter, or are the specifications incorrect and need updating? I have read that Dell confirmed to notebookcheck.net that Wi-Fi 6E support has cannot be exploited in the XPS 9520. Dell XPS 15 9520 is 15 to 35 percent faster than XPS 15 9510, lacks Wi-Fi 6E support despite coming with an Intel AX211 - NotebookCheck.net News | Does the XPS 9520 support Wi-Fi6E (6GHz)? |
Method 1: Run hardware and Device troubleshooter Click on the Start button, and type “Troubleshooting” on the search bar. Click on troubleshooting, then click on “Hardware and sound”. Under Hardware and sound, click on “hardware and devices”. A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start. Method 2: Un-install and Re-install Drivers Click on the Start button, and type “Device Manager” on the search bar. Open Device Manager, expand “Display driver”. Find and double-click on the driver. Right-click on the Display driver, and click Uninstall. Windows will prompt you to confirm the device’s removal. Click OK to remove the driver. After the uninstallation is complete, reboot your computer. After you have successfully uninstalled the driver, please go to the computer manufacturer’s website, download the Windows 10 Graphic driver for your computer and check. Your reply is very important for us to ensure a proper resolution. | Dell laptop touchscreen intermittently stops working. I'm able to turn it back on by going to device manager, human input devices, HC compliant touchscreen, and disabling the driver, then enabling it again. But this is happening multiple times in a day and the screen often out on me when I'm in the middle of a game, which is extremely annoying because by time I realize it's stopped again and grab the mouse, the game is messed up. There is no power management tab for the touch screen (and the laptop is plugged in anyway) so that doesn't seem to be the issue. And it works again when I do the disable/enable sequence, so it doesn't seem to be due to being dirty or any actual damage to it, since it works again just fine. Why does it keep stopping and how do I get it to just stay on? Edited to add, I checked drivers and it says it's up to date. | Dell Laptop Touch screen intermittently stops working |
I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it. [URL] Please let me know if this helps. | As the title says, i bought this laptop in September 2021, works flawlessly and i used it everyday till november, after that i don't remember for how much time i didn't use it but it wasn't more than 7 or 8 days and then it just didn't start after opening the lid, i pressed the power button and that did not start it either then plugged it and it started without me even pressing the power button. This is the only problem that i am facing and i have been able to recreate it plenty of times, i am just scared. | My inspiron 5510 needs to be plugged in if i don't use it for a few days |
Yes, the 860M should work but I'd suggest a 970M or the Quadro M3000M or M4000M. These Quadro cards are great value on ebay and they are equivalent to the 965M and 970M. Yes, I can mod drivers and I'll be happy to help you through the process. | Hi, does anyone know if the card will work with my Alienware M15x R1? I heard that you need to mod drivers but all links that were available now lead to nothing, does any one know how to mod drivers? Windows 10 if someone asks | M15x R1, Nvidia 860M? |
You can contact our sales team they may help you out purchasing the compatible docking station for your system. | Hi, I have a G15 5515 with Ryzen 7 5800H with GeForce RTX 3060 graphics. I also have a double monitor setup with Display Port daisy chain support. Can anybody recommend an usb-c dock that will be able to drive those external monitors (they both are 1080p/60Hz monitors)? I have access to some HP thunderbolt docks at my workplace, but I wasn't able to make the external displays to show anything with them. Another thing is, that I'm lacking knowledge and tend to get confused, when Thunderbolt with DP and USB-C with DP is mentioned. I don't really know for sure, if my laptop really has DP alt mode (or DP through USB-C). Most of the retailer sites are specifying as if it has, and some retailer sites are not mentioning the DP functionality. Is there anything I can check (a setting, some software), so that I get the info, whether I have DP functionality or not? Please help me, to sort my issues out. Thanks in advance, Regards, G15_Owner | G15 5515 Ryzen Edition display port issues |
It could be memory but a drive problem is also a possibility. In order to run a more complete memory test download and run memtest86 available here. Any error at all using that program, even 1 error, means a failed test. Make sure to download the free version not the Pro version if you want to avoid any costs. | My Inspiron 3582 will not boot and attempts a repair but just keeps cycling. The ePSA diagnostics say all is good. The Dell Dell-USB-Recovery-Tool-Application_VYFNW_WIN_2.3.7012.0_A00 tool crashes to a black screen when checking the memory and also crashes to a black screen when attempting to back up a large number of files. I can backup a smaller set of files successfully. Based on this observations, is it likely a memory issue. If replacing the memory doesn't solve the issue are replacement mother boards available? Montis | Inspiron 3582 Will Not Boot |
Hi, That will depend on which CPU (i3, i5 or i7) and GPU (Intel UHD Graphics or Intel Iris Plus Graphics) you have? Intel quote the following for the i3 with UHD graphics: Max Resolution (HDMI): 4096 x 2304[NAME] Resolution (DP): 5120 x 3200[NAME] | Quite hard to find that in specs. Does anybody know which max resolution for external display supports XPS 9300? Thanks. | Dell XPS 9300 max resolution for external monitor |
I do the following to charge my battery: 1. Pugin the ac adapter 2. Choose "do nothing " in "what happens when lid closes" while plugged in. 3. on the taskbar, left click the battery icon, set plan to "battery saver" 4. Remove ac adapter jack, left click the battery icon, set plan to "battery saver" This is to use minimal power which should be less than the power ac adapter in giving to the laptop. Note the battery percentage. 5. Goto "Device manager", "battery", Uninstall both the drivers. Plugin the jack.The laptop should be charging now but you cant check it as the battery software has been uninstalled. Close the lid. Leave for an hour or so. Open the lid, the battery icon will be back as the software has been auto reinstalled. Check battery percentage , it should be charged more than it was before closing the lid. Slow but charging. | My original charger stopped charging for some reason so I went to a technician to have it looked at. The guy connected the Dell charger he had lying around and it immediately began charging, no problem. So, he ordered me a new charger (thinking that this is the problem) and now that I got the new one it does charge and it does get recognized by the laptop. However, weirdly enough it takes the laptop from 1 to several minutes to actually recognize that I've plugged the charger into it. When I plug it in, the little blue light on the charger head itself starts to dim and brighten while the little light next to the port occasionally blinks blue. Eventually the laptop does recognize that the charger has been plugged in, but this, as I've said, takes minutes. In the meantime, while the blue light brightens/dims it looks as though it's struggling to "connect" until eventually it finally does. Anyone have any idea what could be causing this? At this point my guess is that I either need a higher voltage charger or I have some sort of software problem. Thanks in advance! | Dell G3 brand new charger taking minutes to "plug in" |
Quick update to say the DW58321e is now working inside my 7320 2in1. Only two antennas required. Just the Main and the opposing Aux antenna is connected. Had a bit of an issue turning the cellular data on once it was up and running. Tried the dell cus kit and still hit an error telling me the card wasn't qualified. Found a solution though. And it is simply to disable the device while you initialise the cus kit. And then re-enable the device while it's running to be able to click the 'Enable Radio' button. Worked like a charm. Quick speed test and get a nice 60 DL and 20 UL on an EE 4gee SIM | Hi I bought a year old 7320 and want to add WWAN. Checked the various manuals and guides which gave me 2 compatible options of which I opted for the DW 5821e WWAN card as it has better transfer rate. There appears to be two antenna wires ready to attach inside the laptop as described in the installations guides so all seems good. However all the online tutorials refer to the other option of WWAN card. The other one has 2 antenna terminals, the DW5821e has 4. A Main and 3 Aux. My question is simply do I need to have all 4 terminals coonnected (and therefore I'm 2 wires short) or do I just connect to the main and one to an Aux for it to work? Any help or advice from others that may have experienced similar would be much appreciated.... | 7320 2in1 WWAN dw5821e |
Depending on your system model, you should be able to go into an application called Dell Audio or Waves MaxxAudioPro. If you have Dell Audio, go to Advanced > Jack Information, then click on the audio jack icon. That will allow you to reconfigure the jack without even having to disconnect and connect anything. And that's also where you'll find the option to automatically display this popup when you connect something. Under MaxxAudioPro, it doesn't look like you can reconfigure the jack "live" if you selected the completely wrong type of device, like Mic rather Speakers as opposed to just the wrong size speakers. So for MaxxAudioPro, click the speaker icon in the upper-left corner, then click Advanced at the bottom to display the checkbox to display the popup icon when you connect an audio device. Enable that, and then you should see the prompt when you disconnect and reconnect the device. | In my laptop Dell vostro 14 3000 The laptop is detectecting my Boya Mic as a Headphoes So and also when i Plug it out and after plug in it is saying that not pluuged in after i restart and then it is connected but connected as Headphones . Please solve this issue fast . | Microphone is being detected as Headphone |
If you have Support Assist (SA) installed that might be the issue. SA updated recently and bring with it a lot of issues. Just take a look: [URL] To see if SA is the problem, disable some services related to SA. Do the following: Press the Win + R keys on your keyboard, to open the Run window. Then, type "services. msc" and hit Enter or press OK. The Services app window is now open. Find and sett the following services to manual: [IMAGE] Then restart the PC and see if that makes any difference. | Periodically, (at least 2-3 times per hour) my laptop will freeze for 1-4 seconds while two different fans within the laptop spin up loudly and then stop. It has never done this before that I have noticed and I have only been using the laptop for school lately (shouldn't be a very high demand as most of it is reading and typing). Any ideas what's going on? Should I be worried? Cheers, JD | 17 R3, random freeze with fan function |
Any standard M.2 (NGFF) Wifi card will work - there is nothing Dell-specific about it. The one you've chosen will do fine. | I'm planning on upgrading my wireless card from a Qualcomm QCA9377 (DW1810) to an Intel 9560. From what I've researched, my Inspiron 3583 (8th gen Core i3) appears to be compatible, and the card is also listed on the specs for this model. I assume that I won't run into any issues as long as I go with one that has a Dell P/N listed on the card. Any advice is appreciated. Thanks. | Inspiron 3583 - Upgrade WiFi/Bluetooth to Intel 9560 |
What program did you use to backup the files and did you do a complete drive image? My point is that if you did a complete drive image then you should be able to restore the image from the backup drive. | Hello, I recently had to backup my files to a Seagate external drive. I am wondering what program Dell uses so I can view the backup files on the Seagate. Seagate techs can’t help me. Prior to the backup and restore. I was running Win 10 on my Inspiron 17R, I now have Win 8.1. I’m also trying to install Win 10, having no luck. The unfortunate part is I have many years of grandkids photos, camping. Thanks!! | Dell Backup and Recovery File Recovery |
Hi all, I have find out the problem, is the Windows Defender configuration called Core Isolation – Memory Integrity, which prevents VirtualBox using hardware virtualization features. I have turned off it and now is working fine. Thanks for the attention. | Hi, recently I have got a new dell g series laptop, before I had the G3 and now I have a dell g15. I am having CPU issues when starting any virtual machine of any distribution in dell g15. Have anyone faced with this issues? I've tried using vmware and virtualbox and both have the same messages. Those virtual machines worked fine on Dell g3. As some messages say, the CPU model is not certified to the s.o, but there is some workaround? and yes, I have enable the intel virtualization in bios configuration. [IMAGE][IMAGE] | Dell G15 5511 - CPU virtualization issue. |
Most of the Dell gaming systems of recent design require a battery to run at full speed, even on AC power. This is called Hybrid Power. You will need to replace the battery to restore full performance. [URL] | I have a dell laptop laptop specs:Dell g5 15 5590 i7 9750h, rtx 2060 , 16gb 2666 ram, 512 ssd My battery is slightly swollen and the technician said we must get it out. When I got it out the rtx 2060 had code 43 and the cpu was capped at 30w and intel xtu was saying current/edp limit throttling. I have a 180w power adapter. What do you think is happening? Does dell limit power from the bios when on ac only? Can the 180w adapter be broken? Could something else be broken? | Dell laptop doesnt perform normaly without battery |
In the US, call Dell Spare Parts (outside the US, call your local Dell sales office). 1-800-357-3355 | I just bought a Dell XPS 15 9520. I already have a brand new M.2 NVMe that I want to add as a second NVMe into my XPS. I have opened the laptop and discovered that there is not a second heatsink or a screw inside the laptop for adding a second NVMe drive. Does Dell sell a heatsink and screw for the second NVMe slot? If so, how do I go about ordering them? Thank you. Tiny Tech | Dell XPS 15 9520 - Second NVMe - Heatsink and M2x2 Screw |
The adapter draws 5A AC -- so a 6A adapter will work fine. So too would replacing the AC cable with the correct one. | So recently I got a Dell G3 5520 with a 240 W adapter. It came with a 16 Amp plug. I cannot find a 16 Amp plug in my room, can I use a 6 Amp to 16 Amp converter with my laptop without any problems? The attached is the ratings of the adapter.[IMAGE] | Dell 240W Adapter Input |
Did you go to the support page here and install the driver and firmware? The below sentence indicates that the card will not communicate with Windows without the driver and firmware installation. "The GNSS driver is a program that enables the GNSS hardware to communicate with the operating system". | Good afternoon, I am looking for a solution. I have bought a Precision 7760 in January, received in March. I have regretted not ordering it with a WWAN card installed, so I have bought a DW5930E Qualcomm X55 Global 5G Modem directly from Dell Canada. After install, it was not recognized. I have called to open a case at Dell Support, they have sent a tech in with another WWAN Card. He did confirm the issue and recommend a Laptop replacement. Dell had replaced the Laptop with a new one, but told me it has to be exactly as it was when I ordered it at first (without the WWAN Card). On reception of the new LapTop I have installed the WWAN Card I have received from the order I did after the purchase. But unfortunately, the card is not recognized by Windows ???? I when to check in the BIOS/Connection, the GPS/WWAN is checked, and in the main page of the BIOS it says « installed » under WWAN Card. I am hopeless and very desapointed. Anyone has a clue of what would be a possible solution ? Thank You, Rixhard | Dell Precision 7760 WWAN Card |
Try a USB external keyboard. If it works fine then you can assume the laptop keyboard is defective. Also run diagnostics, F12 at boot, and watch for errors but more than likely the keyboard will need replacing. | Hi, the keys 1qaz of my Inspiron 7590 stopped working all at once. I tried everything (tutorials, DELL repair tools, re installing the system) but no way to find out solution. before sending it to repair I am asking support here. Thanks for any advice you may give to me | keys 1qaz stopped working |
This might be answered in a more timely fashion at the Apple forums here. This is a Dell PC forum. | I've just bought this adapter to connect a Thunderbolt 1 RAID to an M1 Mac Mini. Plugged it into the Thunderbolt 3 host port on the Mini and it simply isn't recognized at all in the system report - no device showing on the bus. Same on an Intel MacBook Pro. But if I plug it into a USB-C port (not Thunderbolt) it is recognized as a USB device. What exactly is happening here? Both machines on MacOS 12.0.1 | Thunderbolt 3 adapter not working M1 Mac Mini |
Probably, but it'll be very slow going. You have nowhere near the recommended hardware for that game. Recommended hardware for the game: | Can I play GTA V in Inspiron 3593 i3 10 gen 4 gb | Can I play GTA V |
Hello [NAME] Blanc. I can walk you through the process. You will need UEFI selected in the BIOS to run the 970M and, depending on your display, you also need to disable Load Legacy Option ROM or you will get a black screen after installing the card in the laptop. Both of these options are in the Boot tab in the BIOS. Just a warning though, if you are currently on legacy mode then you will have to reinstall Windows if you switch to UEFI which means losing all the data on your C: drive. The problem you may have is that if you have the 3D 120hz display and it's set to Legacy then you have no way of getting into the BIOS without a working GPU. Hopefully it's set to UEFI already and you can get into the BIOS to disable the other option. If you have the 60hz display then this isn't an issue as the system will boot with the integrated graphics. If you have everything working and the 970M is detected in the Device Manager then you will have to modify an Nvidia driver to run the latest drivers. There is a chance that Windows Update will find and install and older driver as Nvidia added support for the 900M series in these laptops for a short period some time ago. If the Device Manager only shows the 970M as a Basis Microsoft Display Adapter then you'll definitely need to mod a driver. There are a few guides out there on how to do it and I can help as well. EDIT: There is also an Aetina made 970M which will not work at all with the 120hz display so if you have this card and the 120hz display then you have no chance of getting it to run. They aren't as common as other manufacturers though so fingers crossed you have another one. | hello everyone!So i need some help regarding GPU replacement. So my brother bought an Alienware 17 R1 back in 2014 (i will attach an image of the specs to this post) and now i currently own it. What happened was his GPU GTX880m went bust and he couldn't use the laptop because you can only see the black screen when you turn it on; according to the dell service center they said the issue was with GPU and it had to be replaced.I've taken the laptop and i want to use replace the GPU. i bought a GTX 970m 6gb card from AliExpress recently (i will attach an image of new GPU to this post). There is no clear guide out there on what i should do once i replace the GPU. Ok so this is the video ill be using to replace the GPU. Is this good enough? [URL] After installing the graphics card, what should i do next so i can make the graphics card work properly on my laptop? Ive read in several places that i need use the UEFI mode and do something there but i feel slightly clueless. I've never done anything like this before so i am not sure what to do. Sorry for ignorance.Anyways let me know how i should proceed. Help is much appreciated :). | 17 R1, GPU GTX 970m replacement help required |
Since you mentioned a sealed box, what does the box say? Return the laptop if you are not satisifed. I don't know how you expect us to help with an item that you purchased from a 3rd party seller. | Just recently bought a 3190 an was supposed to have 256gb ssd. But when checked it says 56gb storage.. have been conned. Can't even find same for sale with same storage.. was sealed in box aswell brand new.. is this some sort of display model?? Rams fine tho. | Dell latitude 3190 |
Dell Support tells me this will be fixed with update (SA 3.12.x) which is to be expected sometime around the end of October. | Hi all,I have a XPS 9510. Recently I had to reinstall Windows 10 from scratch, because of BSOD. Other Dell solutions didn't work. Now my XPS is working fine again, I already installed Windows 11, but I still have an issue with SupportAssist. It runs all tests except the manual hardware scan. It only shows an error, but no detailed information. Support Assist 3.11.4.29BIOS 1.10.1All Windows 11 updates are also installed.Anyone an idea how to solve this issue? Kind regards, from the Netherlands, Wilco[IMAGE] | SupportAssist hardware scan error |
Did you buy this laptop new from Dell with Windows 10? You say that it automatically activated. Did you confirm that in Settings | Activation? If you did and it said it was activated with digital license, you can contact Microsoft for support. There is a link on the activation page. I’m not in front of a computer now, so I can’t check details, but there is a link you click when you cannot activate, to submit information and learn how to contact MS. | Guys do you know where can i find the product key in the bios? | Windows |
Open WaveMaxx and disable all enhancements [IMAGE] if that doesn't fix the issue, use windows drivers instead of using Dell | I have table microphone which is aux mic. No matter what i try the volume was set on 100% and turned on and off the enhancement nothing could help. I could hear. But it's like sooo quiet like 3% when i even yell... Please do help me! | My dell G15 5520 aux mic sounds too quiet. Does anyone know how to solve this? |
[URL]#:~:text=To%20do%20that%20launch%20Device,your%20USB%20Port%20from%20there. | I have bought a USB fan and it says it only works full speed if the usb port is 2amp. I wasn't sure what the amp in my laptop was, will it work full speed on any of the ports? Regards James | what is the amp of the usb ports on G5 5500 |
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members. | Normally my laptop (XPS 15 7590) runs well, and is very fast. I'd almost say it's a gaming computer, but I'm not a gamer, so not really sure. I rarely shut it down, and not only do I have updates set to automatically install, but I manually check for updates through Windows and through the Dell SupportAssist app monthly, so everything is always up-to-date. Three weeks ago I woke up to a blue screen. I ran the troubleshooter from the blue screen but nothing was found, so I restarted. The laptop ran fine for about five days, then I woke up to my machine running super, super slow. I had clicked my Excel icon, which normally opens the app in about 3 seconds. This time it took over five minutes. Everything on the laptop was slow like this. If I moved my mouse, the cursor wouldn't move for about 30 seconds. I tried shutting down, but it restarted instead, still very slow after the restart. I tried shutting down four times, but it restarted each time. On my fifth attempt, I got the blue screen again. This time there was a QR code with a link to something called "DPC Watchdog Violation." After taking a picture of that screen, I held down my power button to shut down. which It did . Computer worked fine for about three days, then this cycle happened again. However, while i didn't get a picture of the blue screen 'cause I thought it was the same message, I looked at my picture later and realized it was a link to some other violation. I don't remember what it was. Since then, it's been running ok until last night. I was playing one of the MS Solitaire games, clicked a card, and suddenly the laptop slowed down again. Attempts to shut down the right way only resulted in restarts again, several times. While I never got a blue screen this time, I finally held down the power button to actually shut down. Laptop's been running fine all day, but this it getting scary. At least everything in my documents/video/picture/music library are all in the OneDrive cloud, but I'm afraid I'm about to lose the ability to turn my laptop on. Any advice would be helpful. Reports I can run and upload for someone to view? If so, let me know how to run them and I'll do that. I am on an extended warranty until February. Here's my laptop details from Windows "About" screen: Device name DESKTOP-OL0AOLTProcessor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHzInstalled RAM 32.0 GB (31.7 GB usable)Device ID 52568741-75D0-4FB8-B012-606B87BDD3BBProduct ID 00325-81635-18078-AAOEMSystem type 64-bit operating system, x64-based processorPen and touch No pen or touch input is available for this display Edition Windows 11 HomeVersion 21H2Installed on 10/29/2021OS build 22000.778Experience Windows Feature Experience Pack 1000.22000.778.0 | XPS 15 7590 Occasional Slowdown |
I can confirm [NAME] solution to the problem. This a Dell software problem.Once I uninstalled the "Dell SupportAssist Remediation" software from the laptop, the problem was solved. I haven't had any new freeze since then. | So i've had my Alienware m17 R2 since 03/2020, i've noticed my laptop will randomly freeze completely, won't be able to move the mouse or anything, this lasts anwyhere from 5 to 10 seconds and then it starts working again as normal. I can't figure out what the issue is.......some days it'll be fine for hours and only happen once that day and others it'll occur a handful of times. I can't for the life of me figure it out. I want to sort this out and get to the bottom of the issue.. Specs of laptop: Laptop Model: Alienware m17 R2 (2019) CPU: i7 9750H SSD: 1TB m.2 nvme samsung RAM: 16GB DDR4 memory 2666mhz GPU: GTX 2070 Max-q design Thanks! | m17 R2 , freezes randomly for a few seconds |
Solution: Dont use current L7430 A00 CAB driver package. The Intel Innovation Framework is out of date and will result in issue I mentioned. As soon as you update this driver, the systems performance is as you would espect. I go with L7530 A02 driver package. Content is the same but current. | Dear Community, is there anyone also working with the quite new Latitude 7430?Did you notice huge performance issues when device is on load? My device stucks, hangs and stutters often when doing a few tasks simultaneously.I checked the ressource usage and find out, that the CPUs behaviour is very strange... When I go for stress test (Prime95), the CPU usage is going to 100% for a short time, until it drops to 60%.Its capped at 60% from than on and the frequence will drop to 1,0 ghz.The temperature is not close to overheating (around 60 degress). What I also noticed: The CPU is going down to 10% usage and !! 0,25 ghz !! when the internal GPU is on load (90-100%).You cannot do any task until the GPU usage drops. Screenshot at the end. I can summarize, the device is unuseable when the GPU is on high load, as the CPU throttles extremly.Anyone with the same experience? [IMAGE] | Latitude 7430 hangs and has low cpu and high gpu usage |
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members. | Hello All-- I just received my Dell XPS 15 9520. Upon first charge, I discovered that one of the 5 LED lights in the front does not light up. How do I initiate a return? Thank you. Tiny Tech | Dell XPS 15 9520 Front Light Bar |
Boot to windows Open Run > MSCONFIG > Boot : Delete the UBUNTU Boot from here. | How do I remove Ubuntu from UEFI Boot Devices? [IMAGE] | REMOVE UBUNTU FROM UEFI BOOT DEVICES |
Per Dell-Cares the solution was: 1. In the System Tray (at the bottom-right corner of the screen), find the Battery icon. You may have to click the small arrow to show all icons. Right-click Battery and choose Power Options. 2. Within the Power Options window, on the left of the select "Choose what closing the lid does". 3. In the next window there will selections that can be made under "when I close the lid" and under the plugged in portion of the menu, change the dropdown box under Plugged in to "Do nothing". 4. If you would like, you can also change the same setting for On battery. Once the changes are made click save changes and restart the system. | Hi folk, We have just purchased an XPS 15 9520 and an Ultrasharp U2723QE monitor. I have the U2723QE connected to the XPS 15 9520 via the HDMI cable from input of the U2723QE to the extended adapter supplied with the XPS 15 9520. When I close the lid of the XPS 15 9520 to use only the U2723QE, the U2723QE goes blank with a message cannot connect to HDMI. How do I set up the U2723QE with the XPS 15 9520 so I can close the XPS 15 9520 and only use the U2723QE? Thanks in advance. MandJan | XPS 15 9520, U2723QE, close lid? |
I had the same problem on my Alienware 17 (2013). The CPU fan turns 5400, and GPU fan stopped working . Delete the SupportAssist from your laptop and the fans will start to work properly | So hear me out. I have a 2014 Alienware 17 R1 laptop. For some reason the last couple days have been a challenge. The CPU fan has been going nuts. I mean it's straight up on every time I open the laptop. When I mean "it's on" I mean it's on hard, but the laptop is cold to the touch.Here is where it gets weird and I need some guidance or thought process. The right side fan (GPU fan) rarely turns on, but recently (2 weeks now) when it does turn on the touchpad just stops working and never recovers. I have to either plug in an external mouse or just lock the screen and log back in. Then the touchpad works fine. The touchpad basically shuts down when the GPU fan (right side) kicks on. It makes no sense to me why the fans have to work so hard when all I'm doing it looking things up on the internet. I don't game anymore with this laptop. | 17 R1, fan issue |
Status update, Dell-Cares helped set up an exchange. | Hi there. I received my XPS 13 Plus on 6/23 and was running into issues when watching any sort of video after a minute or two where the OS would seem to freeze for about 30 seconds or so over and over again until exiting said video. I ended up running Dell Support Assist and it would fail 5 out of 6 times on the video card which is, of course, integrated video. What's interesting is running a full test in the BIOS everything would pass. After running the test, Support Assist allowed me to create a service request and they ended up scheduling a technician to come out yesterday with a replacement motherboard. The technician showed up and stated that the screws were too tight on the motherboard and seemed to be stripped so he couldn't help out. He proceeded to call Dell tech support and they are now sending me an empty FedEx box that I believe is coming later today to send in the laptop to Dell. They stated it may take 8-10 business days after they receive it and fix the issue(s). My question is if this is typical or did I just have bad luck here on both fronts? I'm a bit concerned if there will be additional issues even after getting the laptop back and going back and forth. I did ask for a replacement instead at one point, but they had stated I wouldn't be able to get that until like middle of August which I didn't want to do. I also was a bit confused as to why replacing the motherboard would possibly fix this particular issue. Apologies for the novel here. Just wanted to be sure I was including everything up until now. Thanks for reading and any responses. | XPS 13 Plus 9320 Issues |
The 5.0 GHz is the upper limit for the CPU, and it will only be reached if the system demands it, AND only on one core -- if you're running on all cores, you will never see 5.0 GHz. | Hi Guys, I have an Alienware 17 R5 with 2.9GHz and 5.0GHz Turbo. I am assuming that if I run 5.0GHz, the laptop is built to handle this without harming the processor? Does anyone have advice on this issue? Thanks, Chris | 17 R5, 5.0GHz Turbo usage? |
Dell has reached out to me via pm and is arranging to have a tech come and put in a new heat sync. | Hello everyone, I've noticed over the past few months that my laptop is running hotter. I then discovered that the Alienware FX temp gauge maxes out at 100°C so I downloaded HWInfo64 to verify the temperatures. Just to establish a baseline, when I first received my Alienware laptop it would reach about 95°C while gaming (X-plane). I checked the CPU temp using HWiNFO while using X-plane and it reached a steady temp of 105°C. I checked again yesterday using the same scenario and it reached a steady temp of 107°C. Of course, performance is suffering. At time it can below 1k Mhz. It seems to be getting gradually worse and I am wondering if I need to have my CPU repasted or something from Dell? This my 2nd Alienware laptop and I have never seen sustained temps of 107°C before. Please do not respond with the usual 'trouble shooting' sheet Dell provides. I've already been through that and it doesn't really help. Thoughts? Thanks | m15 R3, exceeding 100°C on regular basis |
Just for running office you don't need more than 8GB RAM. Adding more RAM increases multitasking capability of a computer, it doesn't make computer faster. Get a Solid state drive (SSD) which will make this machine faster. Please make a note that you either have to clone the SSD or do a fresh start by reinstalling the operating system. A compatible SSD for your machine. Please find the link here. Here's a video of SSD installation process. [URL] | I am wanting to upgrade the RAM on this laptop to make it faster. I have already done all of the Dell updates for firmware and BIOS, it did help some but still is too slow. It says I already have 8GB of RAM. I would like to add 8more. I am attaching a screenshot of system info. Thanks for your help! [IMAGE] | Dell Inspiron 15-3567-RAM upgrade |
I managed to solve this by removing the English United States - International keyboard layout and keeping the English United States one. | Is anyone facing an issue with the quote key and the backtick key? They don't register on the first press. On the second press, they register twice. Very frustrating. | XPS 17 9720 keyboard issue |
LA240PM200 is not a battery -- it's an AC adapter. It is compatible with the X15. ga240PE1-00 is also not a battery -- it is another AC adapter. It is an older model, designed for older Alienware systems. However, it should also work with the X15. | I would like to ask if the battery models ga240PE1-00 and LA240PM200 are compatible with the same size. model: alienware x15 gaming laptop | Enquiry of battery compatible |
BIOS 1.17.2 can be directly downloaded from Dell's support site here. Please note as per the release notes, once this update is applied you might not be able to downgrade back to 1.16.2. | Hello,Me and my colleagues noticed that there is a newer version of our Latitude 7420 laptop BIOS firmware, but we are confused from the info that comes with it. The latest version from the day before yesterday is 1.17.2 and here is what the info from the download portal is:"Important Information - Once the BIOS is upgraded, you cannot downgrade the BIOS EXE/Recovery (RCV) to versions earlier than 1.17.1. BIOS downgrades are restricted when there are security updates and important fixes with earlier versions that impact the functionality of the system."But the most recent and earlier version uploaded in the download portal is 1.16.2. So it seems that if we encounter a problem, we can't downgrade to it?Thank you. | Confused with Latitude 7X20 newest BIOS |
Dell replaced the impacted units. Thank you, Dell. If any more units come up with the same issue, we will report to Dell and, I imagine, that they will replace them too. thx. | Error "Your dock fan has failed. You may experience reduced performance until your dock is serviced." error comes up on average of once every two weeks for many of my 250+ dock users. I have had it occur 3 times this week on my dock alone. It will now probably be another month until I see the error again on my PC. [IMAGE] I believe that there is a real flaw in the design and/or firmware of the WB19TB devices and it is either not recognized as a systemic issue or Dell is ignoring the issue, hoping that people will just continue to work around the issue without having to address it properly. How do we get Dell to realize and take this issue seriously? Replacing the docks does not seem to help for much time and is a lot of hassle and wasted time and cost. The firmware on the WD19TB docks and Latitude 7420 PCs are up to date, the Windows 10 Pro OS is fully updated, and Dell Command updates are fully updated. This does not help. (Incidentally, the PCs are almost all Latitude 7420 units.) As a workaround, we advise users to: (This only temporally addresses the issue.) ========== - Disconnect dock cable from PC- Disconnect dock power supply from dock- Wait 10 sec.- Connect dock power supply back to dock- Wait 5 sec- Connect dock cable to PC- Restart PC by holding down power button on dock for 5 sec (if computer does not automatically power on / display)- Restart PC by pressing power button on dock ========== Please let me know how we can best get Dell engaged properly to address this issue? I feel like that if the right people and larger companies were involved, this would be recall and/or class action material. (If my company was a fortune 500 company with 60K+ WD19TB units, I could probably get their attention very easily, but it is very hard to do so as small/medium company.) (FYI: I not too long ago I had to convince Dell they had a config/programming flaw with their F12 Dell Support Assist Recovery process for Latitude 7420 PCs. It took me the better part of 1 months to get them to realize the systemic issue and then another 2 months of working with them and testing to get the issue truly fixed for all of the Latitude 7420 PCs. I do not look forward to that kind of experience again.) Thank you for your time. | "Your Dock fan has failed." error, frequently on many WD19TB docks -
Design/firmware flaw? |
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement. | I had a heck of a time doing a bios update awhile back, but it finally updated. I used support assist to update a video driver, and then everything went south. The computer rebooted a few times, then did the RGB colors on the screen, and now it's turned on but the screen is black and flashing 3 amber lights, 5 white lights, repeat. I can't turn it off, holding the power button does nothing, the fan is just running and I guess I have to wait for it to run out of battery. Everything I'm seeing says the motherboard will need to be replace, which will make this the 3rd motherboard replacement for this machine. Is there anything else I can try? | XPS 15 9500 3 amber blinks, 5 white blinks |
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