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The answer is yes - but it would be a good idea to make a complete, tested image of Windows 11 (or replace the drive and keep the original), since Dell will insist on the factory installed OS being reinstalled before any warranty support is rendered. | I recently bought an Inspiron 15 3511 which came with a licensed Windows 11. I personally don't like Windows 11 and I want to install Windows 10. If I do this, can I activate the new Windows 10 with the same digital license? If so, will just being online take care of it? | Using Windows 11 License with Windows 10 |
It might be coil whine. Essentially, coil whine is the audible effect of components vibrating when under high load / high power. It can sound like a whine or a rattle or a vibration. This happens with many components, but often it's not loud enough for us to hear or at a frequency that we don't hear well. These two pages have more explanation and some tips to reduce the effect: Unfortunately, you may not be able to eliminate it to your satisfaction. Much depends upon how you use your computer, the acoustic qualities of your room, other ambient noise, etc. I once had a Netgear router whose coil whine was particularly annoying to me. I found that the volume varied among units of the identical model. I tried two or three other units of the same model in the store, and found one that I couldn't hear. Even though they were the same model, same components and power supply, two or three of them were loudly annoying to me, but the last one was inaudible. | Has anyone else experienced a very quiet, but noticeable staticky / buzzing sound coming from their 7610?This is the first time I've noticed it, in a very quiet room I heard an annoying pulsating, staticky sound coming from the laptop. It sounds almost like a cell phone interference with speakers, a high frequency pulsating sound. It almost sounds like a spinner hard drive writing data, but very very quiet. We know these laptops don't come with spinner hard drives. Anyways, it is most audible if you put your ear underneath the vent on the right side (Numpad side). The buzzing changes tones when I touch the touchpad. It's more noticeable and louder running on battery power. With the AC adapter plugged in, the sound is significantly less pronounced and barely audible but still present. I'm not sure if this sound was there before or after performing the grounding wire soldering for the touchpad related issues. Touchpad is fixed, but maybe I'm being paranoid with the sounds. Can't hear it when the fans kick in, of course. Can someone else listen to their laptop and see if they hear anything also? | Dell Inspiron 16 (7610) Static, Buzzing |
If the adapter cannot be recognized, and make sure it is a genuine Dell OEM charger, it is usually 1 of 3 problems. Either the adapter is defective, the DC jack is the cause with a broken or bent centre pin, or the MB itself has a problem. From your post is does not appear to be a battery problem but rather everything points to the adapter. | Dell inspirion 15 5565 Does not recognize battery and charger. |
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It doesn't look as bad as you describe. I am sure Dell will say it's within spec. Anyways, my hinges sit lower on both sides. There seems to be a lot of flex though, when I apply pressure on both inside parts of the hinges, I can flex the chassis to the point where both hinges are above the vents. I wouldn't be concerned about it. | Greetings! I have owned an Dell inspiron 7610 plus for 2-3 months now. Its seems that my top vent is bent a bit and is now slightly round, the laptop closes fine, but should I be concerned. I think the laptop vent might be like this cause of strong heat over big periods. I use it mainly for gaming. Thanks! | Dell inspiron 16 plus 7610 top grill vent slightly bent. |
Update-Faulty Cable-Replace and issue resolved. | The Dell Inspiron 16 Plus 7610 has a Thunderbolt 4 (TB4) port; the user guide / specs claim that (TB4) supports two external 4K displays and is backwards-compatible with TB3. Alas, I am unable to connect *two displays* over a proper Thunderbolt 3 docking station, with two DisplayPort output ports. I suspect a system BIOS and/or PCI wiring issue related to the mux between the Intel iGPU and the Nvidia dGPU of this specific laptop configuration. This specific Thunderbolt 3 docking station and external screen configuration works fine with a Dell XPS 13 9360 (over Thunderbolt) and a HP ZBook 15 G4 (over Thunderbolt, as Nvidia Quadro M2200 dGPU). Steps: //exp: two screens light up and are operational//act: only one screen lights up Unplug Thunderbolt cable, plug into Dell XPS 9360 - works. Unplug Thunderbolt cable, plug into HP ZBook 15 G4 (Nvidia Quadro M2200) - works. Unplug Thunderbolt cable, plug into Dell 7610 (Nvidia RTX 3060) - does not work The Dell software stack is fully up-to-date (from BIOS 1.7 to Windows OS to Dell Update drivers at the time of this writing). Let me stress that I am talking about two external screens via TB4 and a proper Thunderbolt docking station, not connections via DisplayLink. As an additional data point, I tried this in Linux (Fedora 36), too. Again the XPS 13 9360 is totally happy; the Inspiron 16 Plus 7610 shows only one display connected via Thunderbolt. | TB4 docking broken two external screens - Inspiron 16 Plus 7610 (RTX 3060) |
I've had an issue with an Inspiron 7786 and have the issue with unplugging headphones and then losing the ability to plug them back in. It has always been quirky with other Dell's and headphones so I have to reboot. Did you have any luck with finding a solution? | In September a new Realtek Audio Driver was posted on the website, version 6.0.9228.1. I downloaded this driver because in the release notes a bug related to detection of headsets was solvedand I deployed this driver to all our Latitude 5320 - 5520 portables (100+ devices) Suddenly the driver was removed for download and when I looked into the event viewer of the Dell Latitude 5320 - 5520 portables, I saw a lot of audiodg.exe crashes. Some computers having crashes every hour. I pushed a new package to force the installation of the previous Realtek Audio driver, 6.0.9126.1 which is now offered again on the Dell support site for the Latitude 5320 - 5520 portables and the driver has been downgraded on the computers. One big issue: the Waves files are not downgraded and are still using the executables and libraries from the removed audio driver. This causes the crashes to keep happening. C:\Windows\System32\DriverStore\FileRepository\wavesapo10de.inf_amd64_7737a334c51065aa\ These files have a date of 20/08/2021 while the previous driver, 6.0.9126.1 contained files dated 5/11/2020. How can I force a downgrade of the Waves application? (WavesAudioService.exe, WavesSvc64.exe)Or when will a new update released so I can upgrade the Waves application? For the downgrade (which includes Waves in the installation package) I used the following installation command:DELLMUP.exe /S /v"FORCE=true" Thank you for your clarification! | Latitude 5320 - 5520 - Removed Realtek audio driver from Dell causes
audiodg.exe crashes |
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement. | I have bought inspiron 3511 on 14 sept 2021 it was working smoothly that time. After 3 months touchpad was not functioning properly, I reported to Dell technician they troubleshooted and said that the problem is with the touchpad and a replace of touchpad is required. They replaced touchpad within 1 weeks and everything was fine. But after 1 months - I got same issue and reported to dell but now they are just only delaying the service and saying the same word again and again " Due to logistics challange in region , Parts are not available". It's 10 days gone when I reported this issue and there's no any solution for that. Is anyone else facing this issue in 3511 ? | Dell Inspiraon 3511 touchpad issue |
If you're having trouble with haptic feedback, try the firmware update first, the latest version (A04) from 22th of June can be downloaded here for Windows and here for Linux. Please note that if you already tried this and it didn't work, you do not need to reinstall it. If the firmware does not help with the haptics or you're having trouble with the touchpad not working correctly, please use the Get Help Now link on the bottom right of this page to contact a DellCares agent. The link/image looks like this: [IMAGE] Marking as Dell Accepted Solution for visibility. | Hello, I very recently received my new XPS 13 Plus 9320. I happily used it for about a week until one the day the haptic feedback from the touchpad suddenly began malfunctioning. It still functions mostly as a mouse (moving, scrolling, clicking), but the feedback only makes a sound and no physical feedback. All feedback intensity settings feel the same except 100% where the touchpad becomes unusable. At 100% intensity the touchpad automatically clicks about every second even when I am not touching it. I've been in touch with Dell support and have an open ticket but nothing has helped. Restarting comp, resetting settings, reinstalling/updating drivers, restoring comp, and reinstalling windows 11 have not fixed it. Seems likely to be a hardware issue at this point. Has anyone else experienced this? This issue makes for a poor experience using the touchpad and I am unhappy that a week-old machine would physically break without any apparent trauma. Thanks! | XPS 13 Plus 9320, Touchpad malfunctioning |
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement. | My space bar has randomly started adding extra spaces? All drivers/bios are up to date. I have also been trying to install SA (SupportAssist) but every time I launch the installer I just get BSOD. | x15 R1, spacebar adding extra space, cant install SA |
Hi [NAME] welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. Please have a look at Alienware Graphic Amplifier (AGA) and the RTX 3000 Ti Series - My Experience : Alienware (reddit.com) Note they are running Windows 11 and the NVidia Game Read 511.79 drivers released 02/14/2022, so the very most recent. The Alienware Graphics Amplifier driver update Version: 7.0.4 (28 January 2021) runs on Windows 11 and was last downloaded on 25 June 2022. Alienware graphics amplifier driver update (neutechcomputerservices.com) | I bought the Alienware 17 R3 computer with the AGA (Alienware Graphics Amplifier). It all worked fine with Windows 8.1. The computer died so I got another 17 R3 with Windows 10 and upgraded to Windows 11. Now it seems that I cannot use my AGA because Dell does not support AGA anymore. Windows 10 was the last update. So now I have a 17 R3 that overheats, and a useless AGA with an equally useless 2070 card (the same in the computer). Isn't modern technology wonderful and expensive? I just want to go back to Windows 10. Any ideas would be appreciated. | 17 R3, Windows 11, no longer supports AGA? |
Dell webcam central application is what you are looking for. Its no longer supported by Dell (end of life) You may find an older version on google but it may not work. Although any application which uses Camera should work without this software, have you tested it with SKYPE. Machine is compatible with windows 10, upgrade it. Camera is natively supported by OS and you will not need any Dell software for it | Picked up a used 5559 and have been getting it the way I like it but it seems to lack the camera software, have rebuilt most of its system but am unable to find this. Camera trips on fine when Dell tests my hardware from "X" miles away but I am unable to, in the program menu it shows as an empty folder, while the system says unable to locate some file (which I am not allowed to write it seems) but I am unable to locate the specific software. I know software gets ripped out during clean ups for resale, but I am a bit loathe to pay £48 for a bit of Dells older software. Can anyone help please......... David[IMAGE] | Camera console on an Dell 5559 software "location" |
I found that every time i repair Alienware command center It creates a new AWCC DRIVER named device under system device with a yellow mark with error device not working correctly.So, it happened just after i did a repair so, I simply uninstall and problem was solved. | I have Dell G3 3500 with windows 10 21H2 and all drivers are updated to latest version. Recently I opened device manager and I have seen a device named AWCC Driver under system device that has a yellow exclamation mark.So, i check it shows error code 31. I updated it restarted my laptop but issue is still there please tell me how to fix this.There are two device with same name AWCC driver and one is working and other is not working.Is there are two device named AWCC driver or it is just a false positive. | ""AWCC driver" named device not working in device manager |
You are correct that it is the Intel WiFi driver and it is a well known problem mentioned a number of times at the MS forum. It appears that rolling back the driver or trying the newest driver has no effect. It may be that the fix has to come from Intel as it is not a Dell issue. They had a similar issue 2 years ago and new drivers were released but apparently the problem remains. | hi, I have an Dell Latitude 7320(new) We are getting blue screen Error Code Netwtw10.sys I google this its the intel wifi driver, is the issue with the hardware of software? I have tested this on the latest wifi driver still the same. I have been running version 15/3/2022 22.130.05 wifi driver for the last week, which has been more stable it has start to crash again !!!!!!! | Dell Latitude 7320 Blue Screen Netwtw10.sys |
[NAME] A 4K 30 Hz display has roughly the same bandwidth requirements as a 2560x1440 60 Hz display, so if the D3100 can handle 4K 30 Hz plus dual 2048x1152 60 Hz displays, I would certainly have expected it to run 2560x1080 + 1080p. But there may be some limitations involved with the DisplayLink chipset itself. The newer D6000 has a much newer DisplayLink chipset that can run dual 4K 60 Hz displays via DisplayLink (plus a third display up to 4K 30 Hz but only if you have DP Alt Mode), so that should certainly get the job done. However, I will note that that here again, there may be limitations with the chipset itself. For example, the D6000 is confirmed NOT to be able to support 5120x1440 60 Hz, even though that is slightly lower total resolution than 4K 60 Hz. So you may have an issue even there. But if you haven't already, I would try updating to the latest DisplayLink drivers from DisplayLink.com, just in case they've added support for ultrawide resolutions through a software update. Otherwise, if you want to experiment with the D6000, I'd suggest buying it from a vendor that has an easy return policy just in case things don't work out there either. | Hi, I've just bought a Dell D3100 USB 3.0 Docking Station. In the specs it said it would support 1 "3840 x 2160 @ 30 Hz" On Displayport. and 2 "2048 x 1152 @ 60Hz" monitors on HDMI. My largest monitor is 2560x1080 @ 60Hz (UltraWide FHD / UW-FHD). My other monitor is 1920x1080 @ 60Hz (FHD). I didn't think about the "Hz" when I chose that Docking model. I just looked at the resolution... Link . I thought that I'd be able to use 1 "2560x1080" and 1 "1920x1080" at least... I mean if it can support 3 monitors, it should easily handle 2... But it doesn't. When I plug my 2560x1080 monitor (DisplayPort or HDMI), I cannot plug any other monitor, or: Windows will downgrade the resolution of my 2560x1080 monitor to 1920x1080 (see screenshot below). Right now, as a workaround, I have my 2560x1080 in the HDMI port of the laptop and my 1920x1080 in the docking. Not Ideal, since the goal was to only plug 2 cables (USB and power) when going in and out of the office. My laptop only has regular USB-C : No alt-modes. No Thunderbolt. So the only option seems to be DisplayLink. Is there any other Docking alternative that would do the job for this setup? That is : Handling these monitors: Screenshot: [IMAGE] | Dell D3100 Docking Station and 2560x1080 UltraWide FHD monitor |
If brand new call Dell tech support. Half an hour to turn on is not acceptable. | I just bought. The notebook no longer turned on on the 1st attempt. After several attempts and a few minutes, it ended up turned on. I've only had it for 1 week and every time I turn it off, it takes almost half an hour to turn it back on. I've run all diagnostics, updated BIOS, but nothing solved. What should I do? | m15 R6, not powering on |
If this is an X15 R1 (the XPS is a totally different Dell system), it won't have a legacy boot mode -- it's UEFI only. And if it's a new XPS 15 (9520,etc.) it will also be UEFI only. That means that whatever OS you want to load on the external drive must be fully UEFI compliant. Any of the USB ports will work with an external boot device. Before you do any more changing of setup options, with the drive you want to use connected, press F12 at powerup. If the system sees the drive as bootable, it will appear in the boot menu that shows up. If you do not see it, it is not UEFI-bootable. There is no real need to set the drive in your setup list -- just press F12 when you want to boot from the external drive. If you're trying to disable secure boot, use the disable all keys setting. | I just bught an Alienware XPS15 R1, and am trying to set up a bootable external drive. I'm new at this, so please excuse the basic questions. I have tried researching for answers on various websites, and can't find a step-by-step procedure to make the correct changes to the BIOS. System Info shows Bios as BIOS Version/Date Alienware 1.10.2, 5/17/2022, SMBIOS Ver 3.3, but UEFI shows Aptio Setup Utility, Bios Version 1.10.2 1. I have a USB 3.2 gen 1 port and a USB-C 3.2 Gen 2 port. My HD uses the 1st port. Can I use that for my bootable device, or do I need a connector for the 2nd port? 2. Some of the "solutions" I read say that BitLocker must be turned off, Secure Boot must be off, and Legacy Boot must be turned on. Other solutions indicate just the opposite. Under my Security tab in the Bios, Secure Boot has no "Disable"; just several options: PK, KEK, db, dbx, Reset all Keys, Delete all Keys. How do I disable? 3. Under the Boot tab, I have only Boot Option #1 [Windows Boot Manager], or it can be disabled. Which should it be? If anyone can point me to a link that has detailed (and correct) information, I would be very thankful! | How to change Bios for bootable external HD |
Finally resolved 5290 KB issue. Solution: Bought same keyboard on Ebay ($23 like new). Plugged it in, worked instantly. Conclusion: Dell bios flash ruined the keyboard controller rendered complete failure.Dell had no response to fix my keyboard. They don't care even though it is clearly their fault.My previous experience with HP on hardware issue is they will replace it if it is their issue.Lessons learned on Dell support. Never again. | I recently updated the BIOS on my Latitude 5290 2-in-1 to the latest ver 1.21.0. My detachable keyboard is no longer detected. No response on keys and touchpad and lights no longer lit up. I remember when the BIOS updated, it also flashed a keyboard section and it said it flashed successfully. I have re-flashed back to previous BIOS version, KB still not working. And I flashed back to the latest BIOS, still not working. I have checked that it is not in tablet mode, does not have keyboard turned off. The BIOS HW boot check goes through everything ok but did not detect any keyboard when I touch the keys. I have re-seated the KB many times, no contact issue. I knew it was unwise to upgrade the BIOS. I was gonna upgrade to Win 11 and wanted to upgrade the BIOS before doing that. Now without the attachable KB, it is really unusable. Of course this is no longer under warranty. Any help is appreciated to fix the keyboard. | Latitude 5290 keyboard not working after BIOS upgrade |
The XPS 9310 is compatible with M.2 2280-d2 nvme drives | Will a double-sided NVME drive fit in an XPS 13 - for example the Firecuda 530 2280-D2 ? | XPS13 9310 - will a double sided NVME drive fit. |
Status update, Dell-Cares set up service for the system. This forum post describes the Dell policy regarding hinge issues. | I bought my Dell laptop in November of 2021. I am gentle with opening closing my laptop. Left hinge broke and now I have to leave my laptop open all the time. If I shut and then open the plastic around screen opens up and hinges broken. How can this happen with a new laptop. I am frustrated and cannot send it away to be fixed as I need my laptop as I sell on ebay. I will probably never buy a Dell again Any suggestions? | Left Hinge broken |
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members. | Hi! I've noticed, while updating the system BIOS, the Gigabit Ethernet firmware stays the same old version. Why? [IMAGE] | Precision's 7750 Gigabit Ethernet firmware not updated |
Hi, thank you for this. I tried a different, though very similar solution that I got from a different forum altogether. Here is what I did: First, I did a fresh re-install of Windows 10. Then, I've pressed Windows+R, opened "services.msc", opened the properties on anything with "Dell" in the start of its name and changed it's startup from Automatic (Delayed Startup) to Disabled. The fan is back to normal again and there is no stalling. Do this, and only this. Thank you all for your help. Please circulate this solution to all those having this type of issue. Thanks. | Hello, My computer suddenly started freezing whenever I play video games and/or watch YouTube videos. This happens alongside my computer's fans being very loud and working hard (which was not the case up until now). What do you think the problem may be? I have a feeling it might be either the video card, or it's overheating for some odd reason. But it doesn't feel hot to the touch. Warranty expired in 2014. Please help me. Thank you. | 17 R1, freezing when playing video games or watching videos |
[NAME] Dell's support website uses SupportAssist to identify updates. Without supportassisst, OP will have to go through each driver and compare it with existing driver. Dell Update app is a good alternative for Supportassist for driver updates. [NAME] Please follow this guide from start to end. You may find that a few thing I am recommending to delete are already deleted from your computer so skip those steps. 1 Use Microsoft's Installer : This step is crucial as Microsoft's uninstaller disables the services as well. Choose SupportAssist and uninstall, Uninstall Dell updates by running the the uninstaller again. If Support Assist doesn't show in List ignore this step. Reboot (important) C:/ Program Data/ PCDR C:/ Program Data/Supportassist C:/ Program Data/Dell/Dell data volt C:/ Program Files/ Dell/Supportassist C:/ Program Files/ Dell/ Dell data Volt C:/ windows/Temp (everything inside the folder Remove these Registries Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services key. Delete Dell hardware service, Delete Dell client management service, Delete Dell updates. Open device manager > system devices : If you see 2 Dell dala volt devices, please uninstall the second one. Reboot install SupportAssist | I have an Inspiron 15 7000 now running on Windows 11. The latest version of Support Assist will not install simply saying "Installation failed please restart your computer and try again". I have tried uninstalling the old version of Support Assist (3.10.4) and then reinstalling but without success. Any suggestions would be most welcome. | Support Assist fails to install |
If you haven't, run a full diagnostic (F12 at powerup) on the suspect drive. If the drive passes but cannot be repaired, it will need to have the OS reloaded. If it fails the diagnostic, replace the drive. | I am running latest w11, and without notice my laptop failed to boot properly. It does boot but the file manager keeps crashing so the desktop just flashes the icons and a black screen with no task bar. I have run SFC and dism restorehealth but no problems there. Chkdsk does have some problem with orphaned entries. It does get fixed with chkdsk c: /f and reboot either. I have a second Nvme SSD installed and that still boots fine. But it won't load the C drive from the other SSD. I am stuck on where to go next without a complete reinstall. Any thoughts Richard | Inspiron 7386 |
Hey all, just thought id share this, I have a dell 7420 , windows 11 and had the same problem. Support suggested I disable the WaxMaxx Audio service in services & startup and after a reboot this appears to have worked. Not sure what functionality Ive lost but so far so good. Their instructions where Disable the WaveMaxx Audio Service Application from the startup.Right Click the TaskBar.Select Task Manager.Click on the Startup Tab.Right click on MaxxWave Audio Service then select disable I also stopped/disabled the wavesauxiservice and wavessyssvr in the services tab too. So far so good, hope this helps others | On 12 July, 2021, I have fresh installed Windows 21H1 on my Dell Inspiron-13 7378 with up-to-date drivers. No third-party application is installed except Dell Update. Whenever I play any video or music file on browser or from source file my CPU usage shoots up to 80-100% most of the time. I have just installed drivers from Dell website so re-installing doesn't make sense. I have also used older version but they don't cause such issue but the older drivers have slightly bad quality as compared to latest one. I guess they have improved performance so much that CPU is unable to handle, definitely the problem is in the driver. Please fix this issue ASAP. Realtek Audio Driver Version: 6.0.1.8158 DirectX Diagnostic Report: DxDiag Report System Information File (.nfo): Sytem Information | Waves MaxxAudio Very High CPU Usage Whenever Playing Audio |
Found a very simple solution by myself.I am wondering about a message at the start of booting about beeing in "manufactoring mode".So I pressed ALT-F (as requested) to leave manufactoring mode.From that point the fans are running at normal speed.The question still remains why and when I have entered the "manufactoring mode". | On my DELL Precision 7530 the fans are running at maximum speed.It's an model from may of 2019 with Intel XEON E-2167.Speedfan tells me that fan 1 is running with 5349 RPM and fan 2 with 5299 RPM.So I have cleared the the fan houses without success.Then I have updated all drivers and BIOS via SupportAssist tool without success.When checking the laptop via diagnosis I got these error messages:Processor fan: Errorcode 2000-0511, Validation Code 70161: "the (processor fan) fan failed to respond correctly"Video Fan: Errorcode 2000-0511, Validation Code 70161: "the (video fan) fan failed to respond correctly"my support ends in may 2022.The System BIOS has 1.21.0 and Build 4400.13.What's wrong?Thanks for your help. | DELL Precision 7530: Fans are running at maximum speed |
Thanks! That version of the 5511 was using an older processor (Intel Corp. Intel(R) Core(TM) i5-10400H CPU @ 2.60GHz ) than the newer version. But since all the hardware is working in Ubuntu for 5411, it should be fine, I guess. Both 18.04 and 20.04 are LTS versions. 18.04 is supported for 5 more years so even if I cannot run 20.04 it should be fine. Thanks alot for your time. | Hi everyone, I am planning on buying the new Latitude 5511 ([URL] as a mobile workstation for bioinformatical data analysis. Since Linux (preferably Ubuntu) is mandatory for that, I am wondering if there are any known problems with replacing Windows 10 with Ubuntu 18.04? As far as I can see the 5411 with identical hardware is fully compatible ([URL] I don't see any mentioning of the fingerprint sensor, so I'm guessing that won't work. Is there any information on how well Ubuntu 20.04 is going to run in this setup? Thanks in advance, Benedikt | Ubuntu compatibility of Latitude 5511 |
Check the system with the adapter only and the battery only and see if it powers on. Check if any of the leds come on atleast for a second or two before it goes off. Is the light on the adapter on when connected to the system? Check if the adapter light is on / flashing / goes off when connected to the system. Check with another adapter if possible. Remove the RAM modules and check if the system powers on. Remove the HDD cable and ODD and check if it works. Again, see if any leds come on atleast for a second or two. If there are no lights, then I would suspect the motherboard might have failed and probably requires replacement. If there is no warranty, we can help setup a paid service call depending on your region. | My inspiration 15 5000 power button is not working it was on sleep mode and was on table water spilled in the table and pc got moist from down | lap top power button not working |
If the issue returns, please see this = How to Reset Real Time Clock (RTC) to Recover Your Dell Laptop for steps to reset the RTC. Be sure to check the XPS 13 9310 drivers page and manually update to the latest BIOS. Also read the the FAQ Modern Standby. * Select the Start button, then enter settings* Select Settings--> System--> Power & battery* Select Screen and sleep* Turn Off, Automatically turn off my screen* Turn On, Automatically wake up my device when I approach [IMAGE] | I've had a recurring issue with my XPS 9310 that if the LCD turns off for whatever reason (sleep, shutdown, etc.), it won't turn back on without me holding the power button for several seconds. This is especially weird because as soon as I try to turn on the LCD (by opening the lid or pressing the power button), the IR indicators beside the camera start flashing as though it realizes I am trying to log in. I've tried reinstalling Windows twice and it worked both times at first, but the issue came back again both times after about a week. | XPS 9310, won't wake properly after LCD turns off |
The answer is yes, though you'll need more than just the mainboard -- you'll need a new heastsink assembly and if you currently have a 65W power adapter, a 90W or better one. All told, you're looking at well $300 or more just in parts. Carefully compare the cost of a parts-only approach to that of buying a new(er) system -- putting that much money into an 8-year old system does not make much economic sense. One source of boards: [URL] | Hi So ive have this Lattitude e5550 since 2015 and I passed it down to my brother. He ever since he has it hes been playing games on it like Fortnite, Gta V and roblox etc etc. But he is having concerns of if he can change the mother board from the normal Intel HD to the nVidia Mother board I myself couldn't confirm if he could or not but I thought of buying the motherboard but wasn't sure if it will work with it or if i'd need to buy something else for it to work. | E5550 - will a nvidia motherboard work |
If anyone using the same laptop and you got this error (same time period as me: 06/26/2022-ish), Please update your laptop. It should fix it. | There is absolutely no sound in my Inspiron 5510. I hear no sound from internal speakers. I updated the whole computer whenever windows asked me to do so. I am on Windows 10. The great part is when I am following the dell article it says to click "Test" button in speaker properties and I must hear some sound, my computer throws "Error: can't play test tone". | No sound |
Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you. | HP Express Card TV tuner. I am using a Dell Precision M4700. This laptop has a express card 54 slot. I am currently using Windows 10 Pro. I tried using my HP Express Card TV Tuner with my laptop but at first wasn't able to find a driver that works with this card. I search all the boards and there wasn't a solution. I did finally find a driver that works with windows 10. This card was made by Hauppauge. It is the same model as Hauppauge's Win TV-HVR-1500. I downloaded the current driver for this card and the driver works. I haven't install any type of media center yet, but that is next on my list. [IMAGE]Device manager, Windows 10 Pro Here is the driver link, [URL] There isn't a official version of Media Center for Windows 10, but there are other options for you. I couldn't get the unofficial version of MC installed. I will try Kodi next. [URL] I hope this works for you. | HP Express Card TV Tuner |
That blink code as shown here, indicates a CPU configuration or failure problem. If so and since the system is a corporate owned unit, take it back to IT for their assistance. You do not want to be tinkering with a system that is the property of your employer. I remember when my job required a laptop which was company provided and they frowned heavily on anyone that tried to self diagnose, repair, or make any changes to their laptops. | Hi, does someone knows what's the reason my laptop is blinking the LED 1 white 4 Amber? When this happens windows gets really slow and irresponsive, and if it's not connected to an outlet the computers just shut off. Computer is not mine but for the company I work for, I took it once to the IT support and they said they would change the motherboard which I guess they did it because it worked fine for some time but then again issue is present. Thank you! | LED blinking 1,4 in Precision 7750 |
Some progress. I read somewhere (I don't remember the page) that someone got it to work properly by updating the intel graphics driver. So I updated my Intel Xe Graphics driver to the latest version from Intel (not Dell), and the scrolling seems to be working smoothly now. At least so far. I'll see if it regresses again (hopefully not). | Like many others who have had issues with touchpad two-finger scrolling not working reliably on my XPS 13, I spent a significant amount of time trying to find a solution and finally found it. Download and install the Dell driver below and your problem should be solved (don't worry about the compatible systems): [URL] | Touchpad two-finger scrolling solution |
SOLVED! Seems really random but I found a suggestion on Reddit to run windows memory diagnostic tool and now it's showing up and have been able to format it. | I've just installed a second SSD (Samsung 2TB 980 Pro PCIe 4 NMVe M.2) into SSD slot 2 on my Alienware m17 r4 but it is not being recognized by Windows in either file explorer or disk management. However, it does show up in Bios (see photo). I haven't changed anything in the bios since purchase and it shows the boot list option as 'UEFI'. I've read a couple of other articles on here about activating the SSD inside bios or even changing the boot method but I'm not a technical man so it's all very confusing. I'm wondering if it has anything to do with the SSD being PCIe 4 (as opposed to 3). I ran a Crucial system check and they recommended their own gen 4 so I thought it would be compatible. [IMAGE][IMAGE][IMAGE][IMAGE] Any advice would be muchly appreciated! | m17 R4, not recognizing second SSD |
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement. | I am writing this feedback here as I didn't get any other option to post the pain I am going through after spending a fortune in buying a cheap quality product of Dell Inspiron 14 5410 2-in-1. Within 5 months the Laptop showed a cracking in the hinges area of the screen. After logging complaint and even after multiple follow ups the spare part is not available with Dell for this new product also. Its been almost 20 days and still counting, but Dell doesn't even care to respond or provide me next level of escalation ID. Highly Dissatisfied. Code of Conduct. DELL-Admin> | Inspiron 14 5410 2-in-1, no support or response |
No, you cannot "pop out" the original SSD and swap in a new one and boot the system -- you must, one way or another, install the OS to the new drive. That means either a clean install from a flash drive made with the Microsoft Media Creation Tool, or making an image of the existing drive to external media (no, a 32G flash drive isn't large enough unless you have very little on the drive), or making an image from one drive to another (meaning you'll need a USB to NVMe adapter to hold one drive while imaging it). Macrium Reflect has a free edition that can do the job. You WILL need to back up all your user data on external media if you choose the clean install -- everything on the drive will be lost. | I have been told that the Windows 10 authorization code is part of the motherboard. I want to do a completely clean install, after which I'll add back the few programs I need. Is it enough to simply pop out the old SSD and replace with the new one, after which Windows would immediately start? Or is it necessary to back up the old windows program on a 32gb flash drive? I'll probably do that anyways as a safety issue, but once done, would there be any reason to insert the flash drive to boot into Windows? | Replacing SSD with New Samsung SSD980 in XPS 13, i5, 2019 |
From researching the many issues associated with the 5593's, I think the answer to this is HEAT. The screen being raised into position will Block the ventilation exhaust ports, trapping heat inside. I would bet you have also had issues with poor performance, and likely some video issues as well-- screen going black. The solution seems to be that there is no solution. This is horrible engineering resulting in a failure of heat management. From there, a cascade of issues results in a computer that effectively can not be used as intended. Solution? Dell needs to do a product recall on these machines, and refund customers or replace with a computer that is not plagued by shoddy engineering design. | Inspiron 5593 Few keys doesn't work such as b, n, 2, space key. Tried everything uninstalling HID event, uninstalling and reinstalling keyboard drivers, updating drivers etc. but nothing helps. Anyone know the fix? Please help. | Few keys doesn't work such as b, n, 2, space key |
I can 100% confirm that the AX211 only works with Intel 12th gen processors (or perhaps 13th gen also, I don't know). I have tried an Intel branded AND Dell branded AX211 in my Inspiron 7610 with an 11th gen CPU and currently an AX201 with CNVio2 and it will not work. Do not waste your time trying. If you have an AX201 now with a 10th or 11th gen CPU the AX211 will NOT work in your system. | Hello all, I am a little perplexed by this issue. The laptop shipped with a Intel AX201NGW card. I have the latest drivers from Intel and all is well until I decide to upgrade the Wifi card to the Intel AX1675i aka AX211NGW. On the device manager i see 2 issues; 1. The Bluetooth adapter shows a yellow ! with a code 29 error. 2. The AX1675i doesn't show in the device manager but I do get a "Other Devices," "Network Controller" there with a yellow !. For that it is showing code 28. Now code 28 doesnt make sense because I attempted BOTH the Dell version of the Driver and Intel version of the driver. I know the bluetooth and wifi are embedded onto this chip so I understand that they do interconnect and both showing an error are likely related. I have attempted the following: 1. Dell Drivers 2. Intel Drivers 3. Factory reset via Dell Recovery with no backup (OS Reset fresh like out of the box) 4. Factory reset with clean Windows reinstallation. 5. BIOS Update 6. BIOS Load Defaults I cant for the life of me understand why this isn't taking. 201NGW and 211NGW are the same interface expect one allows the 6GHz spectrum to be seen. Anyone with any ideas? Thanks! | Inspiron 16 7610 Upgrading Wifi Issue |
The image created Microsoft media creation tool will always have the latest the OS build, plus it won't all the Dell Bloatware which comes with Factory image so a smart choice. You will see decrease in RAM usages while IDLE | Hi All, I just had a very interesting interaction with support over my 2021 XPS 13 9310. It seems that Dell SupportAssist OS Recovery no longer functions as originally designed. I had completely "flattened" the Micron 2300 512GB NVMe that came with the laptop to put Ubuntu on it as an experiment. When I attempted to flatten it again to put Windows 11 back on it using an SAOS USB stick, I found that rather then attempt to use the image on the USB stick, SAOS forced a "cloud download", and promptly failed at the OS validation/download step. Rather than explain why this was occurring, Support sent out a Technician with a new SSD, and it was replaced with one that was pre-imaged. Now, although this is great, and gets me the recovery partition back, it doesn't really answer the initial question of why the service offered by Dell no longer functions as expected. Has anyone else experienced this challenge, and if so, were you able to overcome it, and how? Yes, I do have another USB stick with Windows 11 that I created using the Microsoft Media Creation tool, and it works perfectly fine, but it won't get me the original, Dell Recovery partition back. Thanks much, Laurence M. Schwarz | SupportAssist OS Recovery doesn't work |
The fix for this was to plug in an external monitor and change the notebook display's refresh rate. Per customer " The LCD screen of the laptop was on the wrong Refresh rate but I managed to reset it on the default settings and it has been working normally since." | I switched my laptop off about 2:00 AM this morning and started it again about 6:00 AM and now the screen is like if it was damaged. tried rebooting it but it does get better or like this time worse. [IMAGE] | Inspiron G15 5515, LCD is not working. |
Refurbished laptops could have a mish-mash of hardware. That error can mean the update is not applicable. If the computer is working fine I wouldn't try updating the bios. Dell support agreed in this old thread-- BIOS log Power ON - Not Applicable - Dell Community | Hello forum users, my friend recently bought a refurbished Latitude 7440 and i'm trying to update the BIOS on this computer. pc spec: Other: i currently have A12 and im trying up upgrade to A28. when i run the E7440A28.exe everything is normal, program loads up and the computer restarts. My problem is that after the restart when the flash is supposed to start, it just loads for ~20sec on black screen, then a few sec on Dell splash and boots to windows. what i tried so faar: Iv tried the A13, A25 and A28 update with the same results. whatever method i use loads up the update and restarts the computer. the only error message i can give you are from BIOS->system logs->Power events->"Power on - not applicable". iv done everything i can think of. What is my next step? thanks -Felaron | E7440 can't update BIOS |
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement. | I had been buying dell laptop//hardware for last 15 years i think. But i think that now i am fedup with dell customer support , its behavior and arrogace that its customer support team has before any one accuses me of being fake, services tag of two devices that i have are . One of them with in an year it has faced hardware issue.. harddisk gave error 0142 . Then wifi connectivity is always bad when you reach out to customer support, they will make you run from one phone number to another. and they way they talk to you..as if they are kings of some place and doing us such a big favor by resolving issue of a laptop which is under warranty. sending mails after mails is useless. its like everything is going in a dustbin in dell tht no one reads i really dont want to buy a dell ever again.. Dell can keep its arrogance.. | dont want too buy dell again, behavior of customer support employees is worst.. |
ignore it. SA is very buggy recently. just see the list of reported problems here - [URL] had the same for some time, but now SA dosent even run the check for drivers - appeared out of the blue. | Today I came home to a new version of SA (SupportAssist) being installed. After restart the fans of my 2014 17 R1 were at their max RPM until I opened Dell SA. After this it checked for new available drivers and I'm now being prompted to install OLD drivers that are not compatible with my system? I confirmed same on Dells website, see image = [IMAGE] | 17 R1, SA install OLD drivers? |
I don't know why ella quoted parted of my op and didnt say anything else, then you replied to her lol. Anyway after about 5 resets it worked. No issues since. I have a Dell dock (not sure which version, but it looks like a wd19) at work and it is super loud, one reason why I've not considered one at home. | Yesterday I got my new Alienware monitor hooked up, no issues with the monitor. The laptop screen, when plugged into the Logi Dock, did a quick screen shift like it acknowledged the dock. Shortly after, the monitor got the hdmi signal and I could see the desktop in ultra wide mode. Everything worked perfectly through the morning. I get home today, hook up my laptop to the dock and my monitor is now showing black bars on the side like it's outputting the standard aspect ratio or resolution to my monitor. I check the display settings, I see the resolution appears different. I'm pretty sure it was showing 3440x1440 (recommended) yesterday, but today is showing 3456x2160 (recommended). It's odd how the recommended res changes. Today, under advanced display it shows display 1 internal display instead of Dell AW3423DW. I can click on display 2 to show the monitor but yesterday it was defaulting to the external. HDR is now showing not supported, yesterday both HDR capabilities were supported. I've restarted the computer 3 times now and there have been no changes in the issues today. I can click on the 3440x1440 but something is not right because the HDR issues still exist, when I close the laptop lid the monitor blacks out (which it didn't yesterday), and the recommended res does not match yesterday either. Other than keep restarting and hoping it works what could be causing this issue? Thanks | New issue with Dell New XPS 15 and Alienware Ultra Wide OLED Monitor (no ultra
wide res) |
Hi [NAME] welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. AWCC FX can be toggled off and on (FN + F12), but the power button LED remains on. Seemingly the mainboard power supply rail for the AWCC FX LED lights has failed, and a new mainboard is the fix. Support for Alienware m15 R6 Documentation, please look at Alienware FX lighting issues | Dell US | Hi all, This happened today idk why. None of the lights on my laptop work now. The power button LED does not turn on either when I turn on the laptop. The power button light works when the system wants to throw an error like after I reconnected the battery it flashed red three times and booted normally. Everything else works fine. I tried disconnecting the battery. Reinstalled windows. Updated Bios and AWCC. Nothing works Any fix for this? | m15 R6, AlienFX lights not working |
You've now two separate threads about how to fix a battery issue without replacing the battery, and how to repair a screen issue without replacing the screen. The biggest factor here is that you're asking about a system that has a total value of between $30-50 complete and working. You can see if you can isolate the issue to the screen (hold the D key through powerup, which will initiate a screen diagnostic). If the same fault shows on the screen diagnostic, the screen needs to be replaced, plain and simple. If it does not, the fault is either with the internal display cable, which can be inexpensively replaced, or it's with the GPU itself -- meaning a mainboard replacement. A replacement battery alone will exceed the value of the system. Replacing a screen or mainboard on top of that will put you far under water as far as the value of the system. If you otherwise are happy with the system, check EBay -- you can find complete used, working systems for $30-50 or so -- total cost less than a single repair of this one, and you'll also have a set of other replacement parts on hand for the future. | [IMAGE] | How to fix Dell Inspiron n4050 white screen with vertical line |
Vostro 15 7590, Windows 11. Logitech USB Input Device: wireless mouse. After turning OFF Bluetooth under Bluetooth & devices, then allowing sleep mode to kick in, the Windows Desktop Manager surpassed 7 GB of memory which increased fan speed. Laptop's CPU surface was extremely hot while in sleep mode, thus fan was going at high speed. Registry entries pointed to Bluetooth device. Turned ON Bluetooth and no more problems in sleep mode. | Few weeks before the BIOS was automatically updated to 1.12 version but it was worse. The laptop was much more noisy and warm. So I downgrade the BIOS to 1.10 again but still having the problem. I have two problems with my laptop: 1. After using laptop Dell G15 5511 for few weeks since last dell support i noticed a very irritaing problem with fans. Laptop is generating more noise than before. Fans are working even when I browse the websites. Is it so demnading task for the laptop that It cannot work without that noise of fans? I think the problem have started few months earlier when due to another problem I was forced to update the BIOS. So now I have the 1.10 version of BIOS. Since i have updated the BIOS the laptop is more noisy and is warmer. Before updating the BIOS the laptop was really quite and cool. 2. I think the Sleep mode in my laptop is not working. When I've closed the lid of the laptop I noticed the fans briefly spin up every couple of seconds during sleep. One more thing is it normal that laptop is still contected to the Wifi during sleep mode (I've checked this on my router)? - That's why I think the sleep mode is not working. Please give me any solution. | Dell G15 5511 - fan and sleep mode problem |
Yes I ran diagnostics, I think problem is with HDD, I replaced it with SSD, it works fine now. Not sure what happened with my hard drive, I think that is the reason, it was turning it off frequently. | I have Dell Inspiron which is probably a year old, It is turning off automatically, I am not able to turn on. I need to start my laptop next day. I been running into different issues every day. Since it is already an year passed, I don't have software warranty on laptop. When I look at event viewer, I am seeing this. It is been frustrating, not able to do anything. Faulting application name: UsbUpdate.exe, version: 1.1.0.1, time stamp: 0x62833626Faulting module name: UsbUpdate.exe, version: 1.1.0.1, time stamp: 0x62833626Exception code: 0xc0000005Fault offset: 0x00006a40Faulting process id: 0x22dcFaulting application start time: 0x01d87aec53e8c001Faulting application path: C:\WINDOWS\TEMP\inv5AD4_tmp\Executables\UsbUpdate.exeFaulting module path: C:\WINDOWS\TEMP\inv5AD4_tmp\Executables\UsbUpdate.exeReport Id: 2cd9519e-3e33-4c26-a756-51e2d1126eb5Faulting package full name:Faulting package-relative application ID: ------------------------------------------------------------------ This is the second one: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.. This is often caused by incorrect security settings in either the writer or requestor process. Operation:Gathering Writer Data Context:Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}Writer Name: System WriterWriter Instance ID: {a70e7336-863c-4c26-a07f-3262b7872344} | Brand new Dell Inspiron 7572 - 15 inches running into issues. |
It might not be the most desirable option, but I reverted from the new Dell Wi-Fi driver (the driver that was installed when I performed the Dell driver update) back to the original Microsoft version of the Wi-Fi driver that was installed by default with Windows 10. Now, the laptop sees my Wi-Fi network (in addition to all of the other Wi-Fi networks from my neighbors). I'll consider this issue solved. Maybe a future Dell Wi-Fi driver will not cause this same issue. | A few years ago, my wife got a new laptop from her employer, and she purchased her old Dell Latitude E7440 with Windows 8.1 installed. We have been using it for years with Windows 8.1 without a problem, but Windows 8.1 will reach end of support in 2023. So, I decided tp upgrade it to Windows 10. It wouldn't allow me to upgrade it to Windows 10. So, today, I formatted the hard drive and successfully performed a clean install of Windows 10. While connected to my Wi-Fi network, I installed various applications. Then, I used the Dell support site to update the drivers. It installed six drivers, and I think two of the drivers were related to the network adapter and one was related to BIOS. The upgrade forced me to reboot. After I rebooted the laptop, it could see various other Wi-Fi networks in my apartment building, but it could no longer see my Wi-Fi network even though my phone, various other phones, and another laptop can see my Wi-Fi network. I rebooted the laptop various times. Early in the troubleshooting, I noticed the Dell driver update seems to have disabled the Wi-Fi adapter, and so I enabled the Wi-Fi adapter and rebooted. It still would not see my Wi-Fi network. I connected the laptop via a cable to my modem/router. I performed a Windows Update, installed all updates, and rebooted, but it did not help. Microsoft support asked me to reset the network settings and reboot in order to force it to forget all network settings. It did not help. Microsoft asked me to contact the manufacturer to check the driver update and check whether any BIOS settings need to be enabled after the drivers/BIOS upgrade, but it seems I have no support contract for the laptop, and I think I cannot open a case. Any assistance would be greatly appreciated. Thanks! | Latitude E7440 seeing other Wi-Fi networks but not seeing my (functioning)
Wi-Fi network |
Yes you can, I have done that hundreds of times. However if you report an issue with can be caused due to RAM, tech support may ask you to remove it prior replacing a part i.e not posting, Performance issue, Freezing, Not booting So prior claiming warranty services insure you remove your RAM module and confirm the issue is not due to third party memory | I bought inspiron 3515 ryzen 3450u recently, I want to take more performace since the only 8 g 2400hz stick cant handle 60 fps in left 4 dead 2, so I ask if I can upgrade by my own without lose warranty? | Upgrade ram by my own can make notebook lose warranty? |
[URL] | What is the quickest way to re-install Window 10 ? I don't mind if I lose my personal files. There are not many anyway. They're all on iDrive and external hard drive. Thanks | How do I re-install windows 10 ? |
Update = After verifying ownership and completing troubleshooting, a DELL agent setup service which resolved the issue. | I have an XPS 9710, running Windows 11. From day one, if the laptop is on battery power and I close the lid, the system crashes and reboots. I have tried all kinds of things, fresh install of Windows 11, driver updates, bios updates, etc. Nothing worked! The only thing that seems to be a temporary fix is that I: 1) uninstalled the Intel UHD graphics and the nVidia Gforce GTX 3060 drivers (actually, I uninstalled every nVidia app / driver I could find on my system), 2) removed both display devices in device driver (including removing the existing drivers) and rebooted, 3) installed the Intel UHD driver (30.0.101.1340), and left the nVidia Gforce GTX 3060 to use the "Microsoft Basic Display" driver (10.0.22000.1). Now, I can close the laptop lid while on battery power and open the lid and everything remains as I left it - no crashing! Of course, the downside is that the system is probably not using / leveraging the nVidia card as it was designed (I think). I'm beginning to believe there is an inherent flaw in the XPS 9710 units that have the nvidia Gforce GTX 3060 card installed along with the Intel UHD graphics. I have tried every Gforce 3060 driver I could find., nothing makes a difference. Has anyone else had this problem? Does anyone know of a solution?? My guess is that Dell is well aware that there is a fundamental design problem here that might not be app / driver-fixable. I spent hours with Dell on the phone and it was never resolved. I hope I am wrong because this was a pricey laptop, so no one should have these sorts of problems with a supposedly top-of-the-line computer. Any help would be greatly appreciated! | XPS 9710 Crashes when lid closed while on battery |
One memory slot, 16G max; www.crucial.com for tested to work RAM. One M.2 2280 slot for a single M.2 NVMe SSD. | Hello, I am about to buy back my former Dell Latitude E7280 work laptop. Since I would like to expand the memory and replace the hard drive, I would like to ask a few questions:1) what type of memory and up to what size does the laptop support and which brand/type is recommended?2) what type of drive does the laptop support and up to what size and is it an SSD in the M.2 slot, or what generation? Again what brand/type is recommended?Thank you in advance for the answer. Best regards Petr | Dell Latitude E7280 |
It's not user-adjustable, no. | My dell vostro 3500 always throttle when heavy load but the temperature never hit above 70 degree. Is there any way to disable temperature limit or keep power stable ? | Is there any way to disable termperature limit Vostro 3500 |
If the external drive doesn't show bootable, verify that the installation of Ubuntu on it is UEFI-compliant -- it needs to be, since your system does not support legacy boot. | Hi everyone, I just bought the new Dell Inspiron 3511 this week and I am a programmer. So basically I need to separate my work on a different SSD with Ubuntu 20. I turned on the notebook and it doesn't recognize when I press F12 or F2. I have already disabled secure boot in the bios. But when I start with my original SSD with Windows, I can see the Ubuntu SSD in the manager disks. What should I do?I need to plug in my SSD, press F12 and load Ubuntu to do my work, I use it on my CPU and it works great. Thank you very much. [IMAGE] [IMAGE] [IMAGE] [IMAGE] [IMAGE] | External SSD is not detected on boot |
Seems like an issue with Killer wifi card in your Machine. Open Killer control center and disable all the optimizations. Turn all these off [IMAGE] | I have a problem with my Dell XPS 13 9380. The internet generally seems fine but some reason random websites won't load. For example google works fine, bbc.co.uk loads up super fast as do many other websites. But there are some websites that refuse to load. A few examples of these are gamespot.com, plex.tv, live.com, outlook.com. This is very very frustrating. They all give the "This site can't be reached" error with "ERR_CONNECTION_RESET" below it. I tried other devices (PC, laptop and phone) on the same Wifi and they all work fine. When I plug my Dell into the dock with a wired ethernet connection those sites seem to load. This seems to be a specific error with Dell Wifi. I've updated to all the latest drivers. Can anyone suggest anything. This is very disappointing from Dell [IMAGE] | Some websites won't load on WiFi for no reason |
Ok, so it seemed to be a hardware issue after all.However I changed both the keyboard and the battery at the same go so I can't really say what did the trick. But I would guess that the keyboard is at fault here. | Alright, so I have a problem with my XPS 13 9350 and that the keyboard is skipping keys sometimes. The purchased 1 year warranty expired on January 2, 2017. I know that there are other discussions regarding this topic like these:[URL] first one covers a lot of models and there are BIOS updates as a consequence of that. The latter two pertains to 9360 and seems to have this error reoccuring with new BIOS updates.Anyhow, I now have a similar issue on a 9350. It has BIOS version 1.12.2 which I think is the latest. From the first thread above it is stated that this issue should be fixed in version 1.9.0 So the question at hand is now; what could be the error? There is no issue with an external keyboard.Have tested without anything plugged in (USB etc).I have tried to test the keyboard within the BIOS and there it seems to work.I have tried to uninstall the keyboard units (three HID Keyboard devices and one PS/2 keyboard) to no avail. So what would my best bet be right now? Could it be related to BIOS or is it more likely that it is some kind of hardware issue? I want to be kind of certain before I go on the endeavor to replace the keyboard. Any ideas on what else to try in order to narrow the possible problems down?Also, just to mention. I don't think it is related but the battery on the computer is not able to provide sufficient power. Anyhow I have tried both with AC power supply and without. | XPS 13 9350, keyboard skips keys |
Changed to sign-in options to sign in every time as I am away, and that does what I want. Wake-up on mouse with requirement to log in. Problem solved | I would like to use my Vostro in closed position (with external monitor) and need an alternative way to start it, not with the power button. I tried to enable wake-on-lan, but there is not such an option in the BIOS (no power options at all). Wake-on-WLAN, Wake-on-Lan would be ideal but wake-on-mouse/keyboard would also do. Or potentially an USB device with a power button. Do you have any idea what might work? | Wake/power up Vostro 3425 without power button |
There's a CR-2032 lithium battery inside -- yes, you can replace just the battery. Just wrap the leads tightly in dielectric tape (soldering or heating not recommended -- the battery is not going to stand up to heat without dramatic effect). | [IMAGE] I have the laptop open to clean out dust and do new thermal paste. I want to replace the CMOS battery, but it's a sealed unit. The battery is covered in plastic with wires exiting from the plastic "envelope". Is it possible to open it up and replace with a standard coin cell battery, connecting the wires to the bare metal battery? Or, must I buy one of those sealed units like what I removed? | Inspiron 14 N4050: replace CMOS battery (a.k.a. BIOS battery) - sealed |
Hi, I succeeded to reinstall the Desktops 5.5.0.0 version! When I launch the main install program I see the Alien logo and then the install program is stuck. I went then to my temp folder (Right click Start button then Run and type %TEMP% then click OK). I found a temporary folder with a name like this {72B26E10-DB0C-48AB-A3B9-853234D7C7DB}Into this folder I found a subfolder named Update and into this subfolder a program named IMSilentUpdate I launched this program and after a while the AWCC program was installed OK. After that, I installed the OC-Controls-Application and then the Fusion Service. I just needed to wait some time at first launch because it had to enable some services. | Like the title say, I just can't install the AWCC? I tried all tutorials on forums and YouTube but nothing seems to put it to work. Anyone have any idea? I factory reset my pc, re-installed all the drivers everything working very well, but AWCC just don't install. | m15 R6, Windows 11, can't install AWCC? |
Solved - my bad. Used the wrong input. | MacBook Pro (16-inch, 2019)MacOS Monterey / Version: 12.4 (21F79)Graphics: AMD Radeon Pro 5500M 4 GB / Intel UHD Graphics 630 1536 MB I downloaded "Dell Display Manager Application for Mac OS" and trying set up via USB Type-C Cable that came with U2720Q DELL Monitor and my MackBook can not to connect to DELL Monitor at all.On U2720Q DELL - I see only message:"No USB Type-C Cable""The display will go into Standby mode in 4 minuts"On MacBook Pro (16-inch, 2019):"Please connect a supposted DELL monitor" | U2720Q, MacBook Pro, Dell Display Manager Error |
Tapndog, After updating the AMD processor we see you managed to get the backlight working. | My laptop was received by Dell on 16 May. All I see is that the repair is taking longer than expected and that 'the estimated repair date has been updated' yet there is no way to find that date. Am I at the mercy of Dell or is there a way to find this 'estimated date'? | Warranty Repair Estimated Completion Date |
Replying to this 2 months later with a solution. I've seen a YouTube video where they suggested to hold the power button down for ~30 seconds. Tried it and guess what, the system booted perfectly fine attached to an external display through the HDMI port. The only downside of this is, of course, the internal display not working. I suspect maybe the LCD cable got damaged, since I reconnected it in both places and it still doesn't want to detect it. | Hello! My Dell Vostro 2521 does not do any beeps or show anything on the display when started up, only the power on indicator and thr battery charghing indicator light up. But, if connected to an external display, the laptop displays this weird message for a second, then a blank screen, followed by 8 beeps from the laptop. What could the problem be? [IMAGE] | Dell Vostro 2521 weird problem |
This web page at makeuseof may help. The fact that disconnecting the cable causes the webcam problem to disappear may mean a hardware failure. On a hunch try reinstalling the chipset drivers. If none of this helps and your exam gets closer, you could always purchase an external webcam such as one of the following here at Amazon. | For the past year, my laptop has had trouble connecting to my integrated webcam. It thinks that there is no camera connected at all. It gives me this error in the camera app of Win10: [IMAGE]Error in the Camera app In Device Manager, there is no mention of a camera either. However, it shows a bugged-out USB device that it can't use. [IMAGE]In Device Manager So I went through the effort of opening up my laptop's bezels and disconnecting & reconnecting the physical cable that connects into a port on the webcam's PCB. Nothing changed. Upon disconnecting the camera, the bugged USB device disappears from the Device Manager but reappears with the same error/failure after I reconnect it. [IMAGE] Can anybody please tell me what I can do about this? Is it a driver issue, an issue with Win10, or an issue caused by physical damage to any component? I need this resolved as fast as possible as I have to give proctored online exams in the coming week that requires me to have a working USB webcam connected. | Inspiron 14r 5437 Integrated WebCam Issues |
Assuming you have gone to Windows updates and clicked on checked for updates, MS is rolling out the update in stages and many users have not received it yet. But you can install Windows 11 without waiting for the update to appear. Go to the Windows 11 download page here. Then you have some choices. You can either go with the Installation Assistant (first choice) which is the update version. Or you can click on the second choice which is the media creation tool for Windows 11. That will create a bootable installation flash drive. Either choice will install Windows 11. | My Latitude 5590 with i7-8650U passes Microsoft's Windows 11 compatibility checker. Why won't it offer to upgrade from Windows 10 to Windows 11? The BIOS says TPM 2.0 Security is both “On” and “Enabled”. The i7-8650U is in Microsoft's list of Windows 11 compatible CPUs. | Latitude 5590 won't offer to upgrade to Windows 11 |
Hi [NAME] welcome to this user to user discussion forum. This is not Dell Support. There are many internet CPU reports comparing AMD Ryzen 7 5800H vs Intel Core i7-10875H. Evidently the AMD CPU Ryzen R7 5800H Maximum temperature is 105°C. When CPU runs very hot at about 100ºC (212ºF, boiling point of water), all the parts within the laptop enclosure will age faster at this elevated temperature, especially the aging lithium-ion chemistry in the main battery. Always put m15 R5 on a tray or table top, never directly on your lap. Always ensure that all intake and exhaust vents are not obstructed. When m15 R5 laptop is being used, never allow young children to have physical contact, etc. Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you. [IMAGE]Alienware m15 Ryzen Edition R5 - Technical Specifications | Anyone else has experienced very high CPU temperature during gaming on M15 R5? Mine has reached 101°C when playing Need for speed. It stays around 101 degree even the fans were full speed already. AMD suggests the max operating temperature for AMD Ryzen R7 5800H is 105°C, not sure if this is right for the M15 R5. | m15 R5, reaches 101°C during gaming |
The reason that the 17 R5 Service Manual does not discuss the removal is because the Killer E2500 Gigabit Ethernet Controller is built integrated onto the 17 R5 motherboard. You would have to replace the motherboard. This is shown in the online 17 R5 Setup and Specifications PDF = [IMAGE] | The Alienware 17 R5 Diagnostic Full Test found that Killer E2500 Gigabit Ethernet Controller is failing and should be replaced. However, the Alienware 17 R5 Service Manual does not say where to find this Network Card. Does anyone know how to replace this part? [IMAGE]17 R5, Product Support - Diagnostics - part failing [IMAGE]17 R5 Network adapters | 17 R5, Killer E2500 failing |
Disabling secure boot resolved issue. | When Ethernet cable is connected I get "Start PXE over IPv4 on MAC". I remove the ethernet cable and system comes up correctly. I then attach ethernet cable and ethernet comes up and runs. Moments ago I installed the latest patches, and a BIOS update, so software is current. This problem just started happening a week or so ago. I think a restart works OK (Not completely verified) Checked boot entries Windows file is first, and I disabled the other 2 entries. Let me know if there is a solution! | Area-51m R1, boot after shutdown PXE |
I reinstalled the drivers and restarted and it seems that Bluetooth is working properly now. I was able to pair 2 devices and 1 speaker so for now I'm good. Thanks for the help. | New Inspiron 15 with Win 11 is having trouble pairing with bluetooth devices. It found my other laptop but it is listed under audio; I was finally able to transfer 1 file after numerous tries. It does not find my other devices, i.e. phone, tablets, speakers, etc. I checked all the drivers and they are up to date. I ran the bluetooth troubleshooter and it showed that it fixed the radio file but that didn't help. I did a restart but that didn't help. I pretty much tried everything I could find online but that didn't help. I contacted Dell support and after different unsuccessful suggestions it was recommended that I download new drivers and they provided a link. That didn't help either. Any suggestions would be greatly appreciated, Thanks | Bluetooth issue |
This is usually my troubleshooting process. This happens all the time in Windows no matter what device you're using. 1. unplug, plug back in. Often times a pop-up menu will appear when you plug it back in. If not, just test to see if sound is coming out of the head phones. 2. See if you can change audio device manually in the taskbar icons, where the volume icon is. Right click it, and click "sounds" and go to playback devices tab. 3. unplug, change audio devices, plug back in & test. 4. unplug, reboot, plug back in. 5. Update Audio drivers. 6. Uninstall and reinstall audio drivers. | Headphone not detected when plugged in, what is your go-to fix? | Headphone not detected when plugged in, what is your go-to fix? |
Considering who you seem to be, I am a little confused by the question. But I normally check to get the Waves MaxxAudioPro utility to operate correctly and then confirm I have that option selected in the advanced settings. Exactly how that might need to be done can very based on the age of the system involved. | Headphone not detected when plugged in, what is your go-to fix? | Headphone not detected when plugged in, what is your go-to fix? |
If the system does not see the SSD in setup, unplug the system, remove the base cover and disconnect the battery from the system board. Hold the power button for 30 sec. Remove and reinstall the SSD, reconnect the battery and replace the base cover. Power up, press F12 and check again for the SSD. If it still does not show in setup, it has failed - contact Dell to have it replaced under warranty. Unlike hard drives, which commonly give warning of impending failure, SSDs can suddenly and completely fail without warning. | Good evening, I shutdown my laptop and when I restart the laptop, the laptop stuck at dell logo, I tried to use function keys, anytime I pressed f12 the process stuck halfway (Picture attached).I have removed the battery to discharge the power but problem persist. The system have two hard drives.... But it was M.2 PCIe SSD that have this problem and I can boot from HDD hard drive but I can't boot from primary hard drive which is SSD. I have used hard drive utility to detect the SSD hard drive but I can't find it, I can see it from Bios settings too. Kindly assist... The system is not upto year. [IMAGE] | Dell vostro 3400 laptop stuck at dell logo |
Here is the workaround: (Dell Premium Support Plus still hasn't gotten back to me and I told them to close the ticket) 1) Uninstall the Killer WiFi software driver via Device Manager 2) Restart computer 3) You'll need to manually connect to your network and input your password for your router 4) Go back to Device Manager, highlight the Killer Wifi Driver and right click and choose "Update" 5) Choose file from local computer 6) Select the last driver which is from MICROSOFT 7) This works, I have repeated it 3 times on all 3 Alienware computers that I am having the problem with. | I have a m17 R4 and an Aurora R11 and periodically I cannot get on line. Device Manager shows a message for this driver that Windows has stopped the service. I have installed the latest driver from both applicable support pages. Why is this happening? [IMAGE] | m17 R4, Killer AX1650w, disconnecting from WiFi |
A thorough cleanout internally and replacing the thermal pad between the CPU and heatsink would be a good idea. That should be all that's needed to bring the temperature down. Upgrading to a 2.5" SATA SSD will boost performance appreciably. Any other upgrade should be considered carefully in light of the value of the system -- complete used systems run in the $30-60 range. Spending more than that on a system that's as old as this one does not make much economic sense. | I am having dell insiprion 14R N4010 model 2011. With 3gb ddr3 ram with 2 slot of 1333mhz speed. Hdd of 250gb.intel core i3 M370[NAME].40ghz. Actualy i want to complete upgrade of my laptop.and most important it is having very very heating effect and due to this heating my baatery is alao gone dead. So can anybody please suggest what thing should i need to upgrade like Ram,ssd,procesoror anything else. Please any computer techee please help. | Dell inspiron 14R N4010 complete upgrade |
So apparently, I can't read! I double-checked the spec sheet and the 165Hz FHD panel in my x17 R1 does not support G-Sync. I must have misread something in the marketing materials. The only panel which supports Gsync in this laptop is the 360hz FHD panel. Case closed. | So...kind of a silly question, but how do you turn G-Sync on exactly on this x17 R1? I have the 165Hz 1080p panel. The main reason why I'm asking is the option is missing from the Nvidia Control Panel, even if Advanced Optimus is turned off. Is there a magic hidden setting for this? | x17 R1, how to enable G-Sync? |
Hi. I contacted the seller and i was told that this wrong identification is an issue on Dell's end. I did the driver updates after selecting my laptop's name using the browse products option. the update included installing the new Bios version with no issues. | Hi all. I am new to Dell laptops in general. I bought recently an Inspiron5410 standard variant laptop from a computer showroom in my country. When i wanted to search for drivers related to my laptop and when i entered the service tag i was surprised that the result is the OptiPlex E1. The drivers shown for this are so old and the last windows version is the XP. I am not sure why is this happening and why this is the case. When i launch the Support Assistant app it is showing that i am having the Dell Inspiron5410 and it is showing the details but it is only not able to show any warrenty details. Please i need clarification for all of this if possible. thank you very much | the service tag of an Inspiron5410 doesnt match the real product on Dell website |
None of the pre-made Microsoft distributions of Windows 7 were ever updated to support booting from USB 3.0. You will need to prepare a custom boot drive and use an ISO, or prepare a custom install image, with the USB 3.0 drivers. Video here: [URL] Drivers here [URL] | I am trying to recover and I did once, but now I can't get passed missing drivers. I have a dvd with drivers, I'm booting from USB. It doesn't accept any of the USB 3 drivers on the USB. What can I try to reinstall win7? . TOS76> | Win7 recovery Dell E6430s no drivers. |
[URL] | Issue description: I tried: My environment: Additional notes: | Audio issue - static buzzing when nothing is playing |
Update-The part fit back on the end of the fan shroud. It went back in perfectly and the laptop is now up and running perfectly. My smart wife found out where it went by looking at my same laptop model. | This might be a long shot but here goes. I was replacing the battery in my Alienware m17 R1 and when I moved my hand to reach a tool, the piece shown in the pictures popped loose from the inside of my laptop. The battery replacement went well but I cannot find where this piece belongs on the unit? I have taken three photos of the part and even have compared this m17 R1 to an identical one I also own. I cannot find where this part goes back in the inside of the laptop? Has anyone else had this issue and can identify where this part goes? [IMAGE][IMAGE][IMAGE] | m17 R1, identify part that popped off? |
user confirmed dell shipped usb hub works fine | I have 2 different multipurpose USB C hubs. These contain USB A ports, HDMI & Ethernet & PD When connecting one or the other, HDMI works, but the USB A port is not functioning. I cannot connect a keyboard to it. Even more, new devices via Bluetooth like a Bluetooth mouse won't connect while the USB c hub is attached to the notebook. The USB c hubs works with any other notebook. So these are not broken. All updates/firmware updates were executed. Also tried a fresh windows 11 install to be sure nothing else was breaking the connection. USB C hubs not working: [URL] The small USB C hub with only hdmi & 1 usbA delivered with the XPS does work. Making me think it's some older protocol maybe that is buggy with the new XPS 9520 | Third party USB C hubs malfunction with XPS 9520 |
You are looking for NVME SSDs 2280 : Such as this Make a note that you don't have to remove your current HDD, unless you are looking for an external HDD only. 2 I want to install ubuntu in SSD. Do i need to change any bios settings to detect bootable SSD? IN BIOS : SATA mode should be changed to AHCI from RAID, & disable secure boot. 2 After installing ubuntu, can i use the 2 TB HDD as an external drive without losing any data? Or should I format it? Yes windows HDD Fat 32 and NTFS file system can be read by Linux, so you can use it. | My Inspiron 5570 has a 2 TB HDD powered by 16 GB Intel Optane. Now, I want to replace that Optane with a 256 GB SSD and use the 2 TB HDD as an external drive, Following are my questions Prior thanks for any help. I am trying to work this out from many days and couldn't. So, tried it here as a last hope. Please help me. | Storage configuration for Inspiron 5570 |
Well, it was a ribbon cable that wasn't seated just right. My touchpad is working again, and I can get back into the bios to reset the quirky settings in the Dell Bios. For some reason, ANY hardware change, even something as minor as the keyboard, triggers the Bios to reset itself to default settings (except it DIDN'T remove my Admin password). And for some reason, that reset includes setting the SATA mode to RAID, and setting the boot mode so legacy ROMs are enabled, but I think it left UEFI enabled, but I won't swear it, because I wasn't trying to study the Dell bios, just get it back working. Word to the wise, here...because of this automatic changes to bios triggered by minor hardware changes, TURN OFF FAST BOOT before you change any hardware out. For anyone stumbling into this thread with touchpad problems, the ribbon cable for the touchpad is the one above and just slightly to the right of the end of the mouse button switches. Bright sunlight made it much easier to re-seat! And I do have the lighted keyboard I wanted to swap in working . Appreciate you guys! RESOLVED. | I dismantled my E6430 to try and upgrade the keyboard with a lighted one. I also removed the handrest and cleaned the touchpad mouse buttons with isopropyl alcohol, which required disconnecting the ribbon cables under the keypad. When I put it all back, it won't boot as the BIOS decided to switch my hard drive from AHCI to RAID, and my Touchpad isn't working so I can't click on any mouse buttons to change things because I can't move the cursor over to enter my admin password. The lighted keyboard works fine, FWIW. I tried switching back the keyboards, but still no way to move the cursor with the Touchpad or the little "pencil eraser" gizmo. Hope someone has some suggestions. I can't get into safe mode to help windows find the AHCI driver, because I can't click on the "Advanced options" button without the Touchpad to allow me to click on the button. I've tried to reseat the ribbon cables under the keyboard, but not the one coming from the pushbuttons under the Touchpad because that means removing the handrest again, and I would like some ideas about which ribbon cable does what before I do that again. For all I know, it may not even be hardware causing the frozen pointer. The problem may be a bios snafu or something entirely software for all I know. A little knowledge would be most appreciated. Thanks for any suggestions you may have. I'm going to sleep on it and try again tomorrow because I'm out of ideas | Touchpad on E6430 not working - ribbon cable? bios gone wild? software? |
Update = After completing troubleshooting, a DELL-Cares agent setup a system exchange. | I am curious if anyone else has experienced the same issues, or if it is just isolated to the initial, and subsequent replacement unit that I have received. I had been using a Microsoft Surface tablet combined with my Dell Precision laptop to satisfy all of my business requirements. I was excited when the 7320 Detach was introduced as I would finally have all of my tools integrated into the same "eco" system, and would be able to use the same docking stations for both laptops. The first 7320 Detach was received and operated for roughly four weeks before it failed during a BIOS update. It would not even boot up. ProSupport Plus was very responsive, going so far as replacing the unit completely with a new 7320 Detach. I received my second 7320 Detach and loaded my software. I would use intermittently as I did not completely trust the 7320 to be my primary. I would run into small issues here and there, but nothing that could not be resolved. Finally the 7320 Detach failed again as the OS would not load/boot. ProSupport Plus arranged for a replacement HD to be installed by an attending technician. That process took almost two weeks between the availability of the HD and technician scheduling. When the HD was installed, and ran through the OS image load, I noticed the computer name based upon the HD was "Precision Tower" in lieu of the correct Latitude identification. This tells me that this HD was a recycled HD from another computer. After the OS image loaded it took four days before the first Windows BSOD. I had not loaded any external software or devices to the 7320 Detach as I did not trust the stability of the device. From that point, the 7320 Detach went into a Windows BSOD failure on a daily basis just running Microsoft Edge. I have attempted to reload Windows 6 times in the past three weeks to resolve this issue, and the 7320 Detach continues to Windows BSOD crash on a daily basis. NO external software installed. I have attempted to have ProSupport Plus contact me so that I can have them repair the 7320 Detach, but I cannot have any one contact me back with an open service ticket now of almost two weeks. Has anyone else experienced these types of issues with their 7320 Detach? It is frustrating to have a +$3K laptop fail multiple times. There is absolutely no way that I could trust this device to be my primary. At this point, I just want Dell to fix this 7320 so that I can sell it on EBay. It is pathetic that I am selling a received Dell product in less than six months from receipt due to the undependable nature. I know I CAN depend on a Microsoft Surface Pro so that is what I have purchased as its replacement. I guess I will not be able to have both of my devices in the same "eco" system after all. Dell reps I hope you are taking note. I have over 30 Dell products between my business and my family, and the confidence has deteriorated to where I am looking to other manufacturers. | Latitude 7320 Detachable is a complete failure |
Chunwel333 states in private message: I have reinstalled the applications; however the quality didn't get improved. But I think I won't need more assistance, because it's most likely something to do with Windows sound mixer. | Hi, I am new the Dell community and I have recently bought an XPS13 plus. I have been using an external usb audio DAC (HUD-mx1) since more than 10 years over different laptops. (Including an XPS 13 from 2014) However, after I switched to the Dell XPS13 plus, the sound quality has been a big trouble for me. What I have noticed is that, the sound of the external audio device became very muffled on browsers and some apps like Foobar, but it magically sounded just fine on Media Player. I have also noticed that if I change the specific setting on foobar to exclusively use the audio device, it would also sound okay. To me, it seems like somehow the audio resources are not distributed over different applications, which cause the degradation of the sound quality. I have been installing and uninstalling audio drivers but nothing seems to help this issues. I wonder if anyone has similar issues and has possible solutions for this. Thank you! | XPS 13 plus 9320- audio usb sounds bad in some apps |
Hi [NAME] welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support. Thank you for including the AWCC log in OP. It reports that an update was already in progress and thereby failed to install the Dell AWCC application. Support for Dell G15 5511 Alienware Command Center Application, AWCC Version 5.5.0.0 Install instructions says Download file onto your system and then install (do not try to install over the internet). | I just formatted my Dell G15 5511 to Win11 using Microsoft Installation Media from their site, and just can't install AWCC back. And since I can't install it, I can't use the RGB Keyboard, neither the G-Mode. OS Version: Windows 11 Home Single Language [22000.739] BIOS: Dell Inc. 1.14.0, 15/05/2022 CPU: i7 11th Log: [IMAGE] | Can't install AWCC on G15 5511 Windows 11 |
It found to be a problem in last microsoft update. [URL] | Hello, I have a dell G5 15 , it was working through the past fews days well , i used to share my hotspot to my mobile phone as my wifi is 5GHz , and my phone can find only 2.4 GHz. Today and after the regular updates from microsoft , when i try to share a hotspot from the laptop , the internet stopped working in the laptop , But works to the shared devices !!!! I tried reseting the netwrok , reinstalling all drivers again , doing all updates , but nothing happen | Dell G5 15 5590 , Hotspot sharing cause the actual connection to stop |
No need to change anything in BIOS and support assist os recovery option is when you are factory resetting on the original drive. Original drive has a factory installed partition to run supportassist OS recovery. You have boot from USB under UEFI options. Please get back in BIOS and RESET to default, While you are in BIOS please also ensure that your newly installed SSD/HDD is detected in General > System information. Reboot to F12 menu and your USB should show under UEFI boot options. Do not choose anything which shows under legacy. If it isn't that USB was not created properly and have file missing Use Media creation tool from Microsoft to create USB once again. [URL] | hard drive on 9560 failed. bought a new one. installed. created OS recovery USB from dell.com using the support for the specific laptop after entering service tag. successfully created recovery USB. started computer. get "no boot device found. press any key to reboot the machine". I've tried booting several times and eventually the Dell Support Assist comes up and runs a hardware diagnostic. the diagnostic passes; but it also gives the no boot device error and only option is to shut down. please advise how to fix this. went into bios and did the following : (a) advanced boot options / enabled legacy option ROMS (b) advanced boot options / enable attempt legacy boot (c) boot sequence / made USB storage device the number one boot device (d) boot sequence / change UEFI to legacy (e) disabled secure boot (f) supportassist OS recovery / check supportassist OS recovery box | 9560 no bootable device |
Did a factory reset on the laptop a while back and now battery drain is back to normal. | Hi, I would first like to declare that the laptop is a Dell G15 5515 Ryzen Edition. About two days ago, I reset it to the factory image. Everything worked great until I shut the laptop down and turned it back on in the morning. The battery seems to drain faster when the laptop is off than when it is on. This problem was not there before I reset it. Is anyone else experiencing this problem? This laptop has been nothing but great until now but this issue is driving me crazy. Btw, yes I have made sure the laptop is off for good and I Have done a proper shutdown, I have even held the button down for 15-20 seconds to make sure that the laptop has shut down completely. | Since I reset my laptop to factory settings, severe battery drain while the
laptop is off. |
So to summarize, the capture card itself works perfectly. The only issue I have is the suggested software. With this basic capture card, I've digitized several VHS movies and other analog video for Win11 and Dell XPS 15 laptop hardware, the Microsoft Camera app is a good match if your needs are basic. | Has anyone had experience using using the UCEC "All In One" video USB capture device on Win11 XPS 15 laptop? The display area in the "VHS to DVD 5.0SE" app was initially working but stopped and is now black, but the video and audio capture/record properly ... just no main panel display. I've tried all 3 USB ports (that are Thunderbolt and USB 3 so they are all fast enough) and restarted etc. Strangely, the device and app work perfectly on an older Win10 Studio 1557 laptop. So I'm pretty sure this is some hidden configuration change setting of the app in Win11. | XPS 15 9510 laptop and VHS to Video capture card issues Win11 |
We found that the driver in the KACE driver feed works and the problem is related to a newer driver that (we presume) is being installed by Windows Update. What we ended up doing is creating a domain-wide GPO which prohibits device driver installation for the Realtek hardware IDs. You can find info on this here: [URL]#:~:text=This%20opens%20the%20Group%20Policy,of%20the%20preference%20to%20enabled. Longer term, Realtek / Microsoft need to pull that faulty driver from the Windows Update catalog, but this should be an effective workaround. | My org has purchased a few dozen Latitude 7420s and has noticed that recent variants (ordered within past ~6 months) have an issue where the input level of the built-in RealTek microphone array is very low. When on collab apps such as MS Teams, WebEx, Zoom, etc. and using the built-in mic, other participants in the call have a very hard time hearing our users because their input level is so low. If we use an external audio device like a USB headset, everything is fine. Through trial and error, we've also noticed that if we manually uninstall the RealTek audio drivers through Device Manager, and then click the button to scan for hardware changes, the system will reinstall the driver and the problem will go away. We thought this was a permanent fix but recently we've seen the same issue recur after we've done the uninstall/reinstall step. Another uninstall/reinstall fixes the problem again, but it seems now that we're stuck in an infinite loop. Reinstalling the driver will solve the problem for a while, but eventually the issue comes back and we have to do it again. We've checked the driver details in Device Manager and as far as we can tell, when we do the uninstall/reinstall, the system is installing the same version of the same driver, so the driver is never actually changing, just being uninstalled and reinstalled. Running Windows 10 21H2, all latest Windows Updates installed, latest BIOS / firmware from Dell support page, with all of the latest driver updates through Dell SupportAssist. We've seen this same behavior on at least 20 systems, probably more. Any thoughts as to the cause and what we might do for a permanent fix? | Latitude 7420 microphone array low input level |
It isn't a supported configuration, and note that while it may work, you will be able to use the drive for storage only -- it will not function as a bootable (OS) drive. | I noticed some had success running mSATA on an empty WWAN slot, can this model do this? | Latitude E4310 accept mSATA SSD card on WWAN slot? |
Update = Resolved-After completing troubleshooting, a DELL-Cares agent setup a part replacement. | My laptop fan started making this noise at high fan speeds. Given the frightening nature of this issue, I'm too scared to turn my computer back on. I've also found that sometimes when I turn the computer on, the fans aren't working at all for a few minutes. Despite this, temperatures appear to be ok (50-80 degrees). It's coming from the right hand side. Any ideas what might be causing this? Is my computer hosed? By chance is there an easy fix? Anyone else experience something similar? All help is appreciated, thanks! [URL] | x17 R1, horrible fan noise |
It turns out that Macrium Reflect cannot create a USB drive that boots into Windows either. In fact it says on their documentation page "Windows cannot boot from a USB-connected drive. This is a restriction imposed by Windows. If you clone your system disk to a USB-connected external drive then, to boot your clone, the physical disk must be removed from the USB caddy and attached internally." So it seems my only option remaining to repair this drive with a utility that runs under Windows is to remove the drive from the laptop, and hook it up as an external drive to a working laptop via a NVME-to-USB adapter. | I've been browsing other similar threads and they have not helped. The Optane accelerator in my Inspiron 7590 2-in-1 had a high CPI load, so I followed Intel's instructions to update it. At the end of step 2, I rebooted and found that the file system is now in RAW mode. The automatic repair utility that runs cannot repair it. Diskpart showed it still has an allocated volume, presumably with my precious data on it. The AOMEI partition assistant actually can actually repair this without reformatting, but to do that, I need to boot into a Windows environment from USB so I can run that program. So I created a "Windows To Go" USB drive, but I cannot figure out how to get it to boot. There is no .efi file on the drive in the root or the \boot directory. There is a bootmgr.efi file in \Windows\Boot\EFI, but no matter where I point the BIOS in "add boot option", even after removing the internal drive from the list, when I try to boot from the USB the Dell Support Assistent opens into a self-test, when that's done I get a screen saying "Error: NO_BOOT". Short of opening up the laptop to removing the drive putting an NVME-to-USB adapter on it to treat it as an external drive on a working laptop, what should I to boot into a Windows environment? | Internal drive in RAW, need to know how to boot "Windows To Go" USB |
The CPU in that system draws up to 45W, and the GPU between 60 and 120 W of power -- the battery cannot supply that power by itself. The system just cannot run at anywhere near full speed on battery power alone. You need to decide which is more important -- CPU speed or the GPU (you can run the CPU faster by running the game on the integrated GPU rather than the nVidia), but if you want the system to run at anything resembling decent levels for gaming, you need to plug it in. | Operating SystemWindows 11 Home 64-bitCPUIntel Core i7-11800-H @ 2.30GHz 57 °CTiger Lake 10nm TechnologyRAM16.0GBMotherboardDell Inc. 0284MK (U3E1)Graphics2047MB NVIDIA GeForce RTX 3060 Laptop GPU (Dell) 56 °C Playing rainbow, after unplugging is night and day difference. I changed the minimum cpu thing from 5 to 100% did all the battery settings. did the battery thermal settings in the my dell app. This is legit crazy. Iv tried throttle stop and nun works. I have yet to oc or under volt. those are the last options. | Dell G15 5511 11800-H Throttle / loss of fps / unplayable. After unplugging
from battery |
Hi [NAME] thank you for sharing update. Please use Revo Uninstaller Free to remove AWCC and then its Advanced Scan to delete all of its remaining Files, Restart (not Shut Down) to save change. Then use Revo Uninstaller Free to remove OC Controls, Restart (not Shut Down) to save change. [IMAGE] You are now ready to install AWCC (and OC Controls) as if for the first time. Never try to install the Dell AWCC application over the internet, always download file and then install. Please install the Old version of AWCC that you know works on the Alienware m15 R6. This could be the AWCC version that was originally installed at the factory. Do not be tempted to install any AWCC version update, unless one of your applications asks for a specific version. | The last AWCC update still in lopping, and it doesn't finish. Every time I open it, it shows me that I must update AWCC, when I agree with that, a popup show me a message it starts downloading but it never finish. | m15 R6, AWCC update in loop? |
That is a Thunderbolt dock, and nothing in the manual for the Vostro 3425 mentions it having a Thunderbolt port. There's also no mention of support for USB-C alternate (displayport alt mode) in the system manual, so if your goal is video output in this system, you need to use a direct connection from the HDMI port to the monitor. | Vostro 3425 with USB-C dock: display not working We just purchased the Vostro 3425 and docking station. But the external display does nothing. The dock seems to work fine, Dell K20A001. Keyboard and mouse work fine connected to the dock. But the display does nothing, the Vostro does not find a connected display. Tried other docks, HDMI and DVI cables, updated BIOS and all drivers, windows updates, several reboots. Still no display found. Any ideas? Thanks Richard. | Vostro 3425 with USB-C dock: display not working |
Issue Resolved. Downloaded the A01 version from the link below and let us know if it helps. [URL] | Looking for the Latitude-5530-YGTP9_Win10_1.0_A01.exe driver pack. It is listed in the catalog retrieved by the Dell Command Driver Library Import as being released on 2022-05-03 However, the wizard fails when attempting to download the pack. I also cannot find it listed anywhere on the Dell site. The site still just shows the initial A00 release. | Latitude 5530 A01 Driver Pack - listed in Catalog but missing from Dell website |
purplecrl Installed the drivers then put the laptop to sleep manually. Resolved | Brand new Inspiron 15 3525 laptop. When waking from sleep, the WI FI is only 20mbps. Reboot and it goes back to 220-240mbps. Uninstalled the "Smart Byte" app. No change. | Inspiron 15 3525 very slow Wi-Fi after waking from sleep |
Here is the online x17 R1 Setup and Specifications PDF showing that is has the following video out ports = Thunderbolt 4, HDMI Here is the online AW2720HF user's Guide showing that it has the following video in ports = HDMI 1, HDMI 2, DisplayPort So the connection options are = x17 R1 Thunderbolt 4 --> USB-C to DP adapter --> AW2720HF DP in portx17 R1 HDMI --> HDMI to HDMI cable --> AW2720HF HDMI 1 in portx17 R1 HDMI --> HDMI to HDMI cable --> AW2720HF HDMI 2 in port | Hello All, I have an Alienware X17R1 laptop, and recently bought an AW2720HF monitor. I am trying to figure out how to connect the monitor to the laptop to ensure I am getting the best performance possible. The AW2720HF came with a DisplayPort cable, and I would have assumed that my laptop would have a DisplayPort connector built it, but it does not. It has a Thunderbolt 4 port. So apparently what I need is some sort of adapter that converts Thunderbolt to DisplayPort? Additionally, my Alienware keyboard, headphones and mouse are all USB. So whatever solution I end up with needs at least three USB ports as well. Any and all advice is most welcome. Cost is not really a factor. Thanks in advance for your help! | x17 R1, connecting to AW2720HF |
I'm still not sure how it was working before, but it's working after I replaced the WD19S with a WD19TB. | I have a Precision 3541 connected to a WD19S dock that has two S2721DS monitors connected to it. Currently one of the monitors will run at 2560x1440, but the other will only run at a max of 2048x1080. Both monitors were running at 2560x1440 up until I opened open the laptop to use as a third display. After noticing that caused the problem I tried disabling the laptop display in Windows, but the problem still persists. I have updated both the graphics drivers and the docking station firmware. Any suggestions would be appreciated. | Precision 3541 and WD19S docking station 2nd monitor lower resolution |
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