gorkemsevinc/Customer_Support_on_Twitter · Datasets at Hugging Face

cleaned_text stringlengths 1 500 ⌀
it’ been a few day sinc @115858 made me updat my phone’ oper system. now constantli glitching, hmm 🤔 i’m shocked!
@116337 we know how import your batteri is & we'll be happi to help. which io version are you using? also, when did thi issu begin?
@applesupport io 11.1 it’ been get wors for a few month now
@116337 pleas meet with us in dm. we'd like to gather some addit detail from you. https://t.co/gdrqu22ypt
question- @249 @115858 my iphone6 die veri quick (have to charg it 3 time a day) my iphone5 batteri wa faulty. could thi be the same?
@116338 we'r here to help out! which devic is thi on and which version of io is current installed?
@applesupport iphon 7+, io 11.1
@116338 thank you veri much! send us a dm to let us know if your speaker doesn't work on calls, or if other app are affect as well. https://t.co/gdrqu22ypt
and whi is my music never in my control center?! @applesupport
@116339 check out thi link: https://t.co/lr8zutw9l send us a dm if it doesn't help. https://t.co/gdrqu22ypt
@115858 just updat io on iphone7, now icloud backup grey out, cannot be turn on, say “last backup never”
@116340 we can help. let’ start with the follow step to see if we can save you a trip in for service: https://t.co/rqww0duj0u
@applesupport hi, i plug an adapt straight into the transform and it still didn't charger. the charger led doe not light up either.
@116340 we certainli want to take a closer look into this. select the follow link to join us in a dm and we'll go from there. https://t.co/gdrqu22ypt
@applesupport ...cost for send in for diagnos a problem if it' out of warranty?
@applesupport hi, i have a problem with my macbook pro, it won't turn on, i think it might be the charger but not sure. is there a...
@116341 thank for reach out. dm which bluetooth devic you are tri to connect to so we can help. https://t.co/gdrqu22ypt
@applesupport still no reliabl bluetooth on my iphon 8+.
@116342 we'd like to help. what is go on with the app?
@applesupport when you roll the month, it doe not appear and hang
@116342 we'd like to take a closer look at this. dm us and we'll go from there. https://t.co/gdrqu22ypt
@115858 when will the bug in the calendar app be fixed? i upgrad to io 11.1 and it still crash when io 11.03
@116343 hey, we can provid some guidance. let' meet in dm and we'll go from there. https://t.co/gdrqu22ypt
@applesupport do you have ani app for epilepsi so i can detect my seizur thank in advanc
@116344 we'r here to help with ani issu you may have with performance. let us know the exact io version to get started.
@115858 realli need to fix thi update. my phone ha never been slower, for real.
@116345 got it. we'd recommend back up and updat your devic to 11.1 and test thing out further. keep us post on the results.
@applesupport 11.0.3
@116345 sinc we just releas io 11.1 today, can you clarifi which exact version you have installed?
@applesupport newest version of io and iphon 7
@116345 we'll be happi to look into thi with you. to clarify, which iphon model do you have and what' the exact io version?
my iphon ha eras and re-ad email date back from 2013 til now twice in the past 24 hours. wth??? @applesupport
@applesupport while i have u,a imessag ha becom so imperson & frequent, when will you implement italics/bold etc 2 give more context to message?
@116346 we want to help with this. let' start troubleshoot by tri the step here: https://t.co/5kootzbxj1
is anyon els have problem with there iphon 7 say no service? @115858 @115714
@116347 we'd be glad to see what we can do for you. let' meet up in dm first. thanks! https://t.co/gdrqu22ypt
so whi is thi happen i i i @applesupport
@116348 we'd like to look into thi with you. doe the song appear to be grey out?
@applesupport ye
@116348 thank you for reach out. we'v receiv your dm and will continu work with you there.
i keep get thi error messag say “the item can’t be played” and idk how to fix it... @115948 @applesupport
@116349 send us a dm pleas and we will go from there. https://t.co/gdrqu22ypt
@applesupport i did
@applesupport @applesupport ^^check thi out
@applesupport intern problem. ani suggest on how to help? im not pay for a new phone becaus i didn’t caus the damage.
@applesupport they could noth worked. i went into the appl store in lynnwood, and the guy tri to charg me for a replac phone although it’ an
@applesupport see how it say search at the top instead of give me signal?.....i’v been deal with that for 2 week and sprint did everyth https://t.co/ib0nssel1g
@116349 we'r happi to help. what seem to be the problem?
@applesupport help me. i have a problem with my iphon 7
@116350 we'r here for you. dm us, and we'll look into thi together. https://t.co/gdrqu22ypt
@applesupport ani idea whi icon show up like this? i did forc reset to no avail. after initi notif display, they show up. https://t.co/qbfialpgyd
@116351 we'r glad to hear that' sort out for you. have a great day.
@applesupport it’ sorted. thanks. io updat need a chang and hard reboot
@116351 we'd love to help with your alarm volume. is the option to "chang with buttons" disabl under set > sounds?
@applesupport io 11.0.3 on 6s. cannot adjust alarm volum so wake up all in my hous and neighbour despit ringer be set to minimum!
@116352 hey, we can work togeth to figur out a solution. send us a dm and we'll continu from there. https://t.co/gdrqu22ypt
@applesupport live photo keep turn on in the camera even when it’ set to stay off. pleas fix in next update.
@116353, that' not good pleas dm full address and primari name on the account so we can take a look. = jj https://t.co/ovakpbiuqa
do ani of my friend actual know it and problem solv sinc 4 @116021 peopl can’t figur it the fuck out?
@116354 hi, i definit understand your concern. i'm show a good signal from here, are you check the connect wire or wireless? -dee
@coxhelp both. 18 down and 17 up, wired. and 8 down and 7 up wireless
@116354 hi, at thi moment i am not show ani report issu in your area. i ping your modem sever time and i'm not show ani packet loss. is it alright if i send a refresh to your equipment? if so, pleas let me know when it will be a good time send the signal. -mari
@coxhelp you may
@116354 i'v sent the refresh to your wifi modem. it may take up to 10 minut for it to reload. pleas run a speed test on the hardwir connect onc you'r back onlin and share your results. -mari
@coxhelp and here is my speed hardwired. i realiz you guy say speed up to a certain amount but if i’m pay for that amount, i shouldn’t be get 8 or 9 download. thi is outrageous. i pay for up to 100 i believe. whi can’t i even get half of that?! https://t.co/svlmci7wmj
@116354 hi, while hardwir to your equipment, are you abl to sign into your account onlin at https://t.co/ez0kejdo3z and perform a speed test so that we can analyz it from here? -rene
@coxhelp i’m tri to do it via what i have set up but i don’t have a computer. i might be abl to. hang tight
@116354 sure thing, let us know the results. -latitia
@coxhelp so, as you can see someth is clearli up. i actual found out i’m pay for up to 300mbp download and i’v not even hit over 100 yet. https://t.co/igbzc18mzl
@116354 one that is at least one that is a cat5 or cat6. anyth less would not be abl to go faster than 100. - brian
@coxhelp @coxhelp ani reason whi i’m not even hit 100? what do i have to do to get thi resolved? i’m obvious not even get a third of what i pay for.
@116354 do you have a wire devic with a gigabit ethernet port you can tri connect to the modem and test with? -chri
@coxhelp unfortunately, i onli have the ethernet cabl i wa provid through cox.
@116354 i wa refer to your devic and not the cord. you should be abl to use the same cord for thi test. -chri
@coxhelp i’v run the test across multipl platforms. i have a technician come out to resolv the issu as the packet loss is incred high
@116354 do you have ani trace rout show the packet loss? -chri
@coxhelp the associ i spoke with doe
@116354 i wa not abl to find that inform in the previou conversation. would you be abl to provid the trace rout in a dm? i am not see ani signal issu to the modem. ~derrick
@coxhelp there’ definit an issue. i’v run multipl test across cox, speed test, and ookla. i’m get around 11-18 download. as for the trace routes, the associ i spoke with on the phone may be abl to provid that. but i’m not get anywher near 300 down
@116354 hi there, i am glad that you schedul a technician to further investig your issue. it is difficult to diagnos your issu remotely. pleas let us know the result after the technician visits. -latitia
@coxhelp thank you. will post result
@116354 i just check your modem and it look like the devic that is plug into the modem current is onli capabl of up to 100 mbps. thi could be the ethernet cord or the network card insid of the computer. do you have anoth ethernet cord to test with? prefer (1)
@coxhelp thi is the ethernet cord i wa given with the modem. unfortun that’ the onli one i have. even at 100mbp that’ 1/3 of what i could potenti get via my plan but i’m onli see 11...
@coxhelp here’ wifi even though i have the th panoramic. not at all close to what i’m pay for. run the wire one now https://t.co/scj3wrfqpc
@coxhelp i continu give you guy the benefit of the doubt, but i’m pay for (ye i know, up to 100mbp down) and i’m get 8! i need thi fixed. like yesterday.
@116355 thank you for follow up. a member of our team will be in touch shortli through dm.
@uber_support i dm'ed you!
@116355 it seem a member of our team ha reach out to you. pleas check your email and follow up with them there.
@uber_support i need help with my account, it get disabl everi time i tri to login and it' get realli frustrating!
@116356 we have receiv your dm and will follow up there.
@uber_support @115877 you haven’t “reach out”. pleas refund the cost of the ined food without delay
@116356 we'v folllw up via dm.
@uber_support just did
@116356 we'r here to help! send us a dm with your email address so we can connect.
hi @115877 thi is an inadequ respons to me tell you i had to throw away the entir £18 order. if eat in, would’v been sent back https://t.co/lqjrlk8byw
@116357 here to help! send us a note at https://t.co/nftc4odh3p so our team can connect.
@uber_support i order food through uber eats. i did not get the delivery. pleas contact me.
@116358 we take thi veri seriously. pleas send us a dm with your email address so we can connect asap.
hey, all, thi guy pick my cousin up in pittsburgh on friday for @115873 and tri sexual assault her. hi name is feruzbek. https://t.co/rfzlt3fn5q
@116359 here to help! follow up here; https://t.co/dwdjaokzht and our team will connect right away.

it’ been a few day sinc @115858 made me updat my phone’ oper system. now constantli glitching, hmm 🤔 i’m shocked!

@116337 we know how import your batteri is & we'll be happi to help. which io version are you using? also, when did thi issu begin?

@applesupport io 11.1 it’ been get wors for a few month now

@116337 pleas meet with us in dm. we'd like to gather some addit detail from you. https://t.co/gdrqu22ypt

question- @249 @115858 my iphone6 die veri quick (have to charg it 3 time a day) my iphone5 batteri wa faulty. could thi be the same?

@116338 we'r here to help out! which devic is thi on and which version of io is current installed?

@applesupport iphon 7+, io 11.1

@116338 thank you veri much! send us a dm to let us know if your speaker doesn't work on calls, or if other app are affect as well. https://t.co/gdrqu22ypt

and whi is my music never in my control center?! @applesupport

@116339 check out thi link: https://t.co/lr8zutw9l send us a dm if it doesn't help. https://t.co/gdrqu22ypt

@115858 just updat io on iphone7, now icloud backup grey out, cannot be turn on, say “last backup never”

@116340 we can help. let’ start with the follow step to see if we can save you a trip in for service: https://t.co/rqww0duj0u

@applesupport hi, i plug an adapt straight into the transform and it still didn't charger. the charger led doe not light up either.

@116340 we certainli want to take a closer look into this. select the follow link to join us in a dm and we'll go from there. https://t.co/gdrqu22ypt

@applesupport ...cost for send in for diagnos a problem if it' out of warranty?

@applesupport hi, i have a problem with my macbook pro, it won't turn on, i think it might be the charger but not sure. is there a...

@116341 thank for reach out. dm which bluetooth devic you are tri to connect to so we can help. https://t.co/gdrqu22ypt

@applesupport still no reliabl bluetooth on my iphon 8+.

@116342 we'd like to help. what is go on with the app?

@applesupport when you roll the month, it doe not appear and hang

@116342 we'd like to take a closer look at this. dm us and we'll go from there. https://t.co/gdrqu22ypt

@115858 when will the bug in the calendar app be fixed? i upgrad to io 11.1 and it still crash when io 11.03

@116343 hey, we can provid some guidance. let' meet in dm and we'll go from there. https://t.co/gdrqu22ypt

@applesupport do you have ani app for epilepsi so i can detect my seizur thank in advanc

@116344 we'r here to help with ani issu you may have with performance. let us know the exact io version to get started.

@115858 realli need to fix thi update. my phone ha never been slower, for real.

@116345 got it. we'd recommend back up and updat your devic to 11.1 and test thing out further. keep us post on the results.

@applesupport 11.0.3

@116345 sinc we just releas io 11.1 today, can you clarifi which exact version you have installed?

@applesupport newest version of io and iphon 7

@116345 we'll be happi to look into thi with you. to clarify, which iphon model do you have and what' the exact io version?

my iphon ha eras and re-ad email date back from 2013 til now twice in the past 24 hours. wth??? @applesupport

@applesupport while i have u,a imessag ha becom so imperson & frequent, when will you implement italics/bold etc 2 give more context to message?

@116346 we want to help with this. let' start troubleshoot by tri the step here: https://t.co/5kootzbxj1

is anyon els have problem with there iphon 7 say no service? @115858 @115714

@116347 we'd be glad to see what we can do for you. let' meet up in dm first. thanks! https://t.co/gdrqu22ypt

so whi is thi happen i i i @applesupport

@116348 we'd like to look into thi with you. doe the song appear to be grey out?

@applesupport ye

@116348 thank you for reach out. we'v receiv your dm and will continu work with you there.

i keep get thi error messag say “the item can’t be played” and idk how to fix it... @115948 @applesupport

@116349 send us a dm pleas and we will go from there. https://t.co/gdrqu22ypt

@applesupport i did

@applesupport @applesupport ^^check thi out

@applesupport intern problem. ani suggest on how to help? im not pay for a new phone becaus i didn’t caus the damage.

@applesupport they could noth worked. i went into the appl store in lynnwood, and the guy tri to charg me for a replac phone although it’ an

@applesupport see how it say search at the top instead of give me signal?.....i’v been deal with that for 2 week and sprint did everyth https://t.co/ib0nssel1g

@116349 we'r happi to help. what seem to be the problem?

@applesupport help me. i have a problem with my iphon 7

@116350 we'r here for you. dm us, and we'll look into thi together. https://t.co/gdrqu22ypt

@applesupport ani idea whi icon show up like this? i did forc reset to no avail. after initi notif display, they show up. https://t.co/qbfialpgyd

@116351 we'r glad to hear that' sort out for you. have a great day.

@applesupport it’ sorted. thanks. io updat need a chang and hard reboot

@116351 we'd love to help with your alarm volume. is the option to "chang with buttons" disabl under set > sounds?

@applesupport io 11.0.3 on 6s. cannot adjust alarm volum so wake up all in my hous and neighbour despit ringer be set to minimum!

@116352 hey, we can work togeth to figur out a solution. send us a dm and we'll continu from there. https://t.co/gdrqu22ypt

@applesupport live photo keep turn on in the camera even when it’ set to stay off. pleas fix in next update.

@116353, that' not good pleas dm full address and primari name on the account so we can take a look. = jj https://t.co/ovakpbiuqa

do ani of my friend actual know it and problem solv sinc 4 @116021 peopl can’t figur it the fuck out?

@116354 hi, i definit understand your concern. i'm show a good signal from here, are you check the connect wire or wireless? -dee

@coxhelp both. 18 down and 17 up, wired. and 8 down and 7 up wireless

@116354 hi, at thi moment i am not show ani report issu in your area. i ping your modem sever time and i'm not show ani packet loss. is it alright if i send a refresh to your equipment? if so, pleas let me know when it will be a good time send the signal. -mari

@coxhelp you may

@116354 i'v sent the refresh to your wifi modem. it may take up to 10 minut for it to reload. pleas run a speed test on the hardwir connect onc you'r back onlin and share your results. -mari

@coxhelp and here is my speed hardwired. i realiz you guy say speed up to a certain amount but if i’m pay for that amount, i shouldn’t be get 8 or 9 download. thi is outrageous. i pay for up to 100 i believe. whi can’t i even get half of that?! https://t.co/svlmci7wmj

@116354 hi, while hardwir to your equipment, are you abl to sign into your account onlin at https://t.co/ez0kejdo3z and perform a speed test so that we can analyz it from here? -rene

@coxhelp i’m tri to do it via what i have set up but i don’t have a computer. i might be abl to. hang tight

@116354 sure thing, let us know the results. -latitia

@coxhelp so, as you can see someth is clearli up. i actual found out i’m pay for up to 300mbp download and i’v not even hit over 100 yet. https://t.co/igbzc18mzl

@116354 one that is at least one that is a cat5 or cat6. anyth less would not be abl to go faster than 100. - brian

@coxhelp @coxhelp ani reason whi i’m not even hit 100? what do i have to do to get thi resolved? i’m obvious not even get a third of what i pay for.

@116354 do you have a wire devic with a gigabit ethernet port you can tri connect to the modem and test with? -chri

@coxhelp unfortunately, i onli have the ethernet cabl i wa provid through cox.

@116354 i wa refer to your devic and not the cord. you should be abl to use the same cord for thi test. -chri

@coxhelp i’v run the test across multipl platforms. i have a technician come out to resolv the issu as the packet loss is incred high

@116354 do you have ani trace rout show the packet loss? -chri

@coxhelp the associ i spoke with doe

@116354 i wa not abl to find that inform in the previou conversation. would you be abl to provid the trace rout in a dm? i am not see ani signal issu to the modem. ~derrick

@coxhelp there’ definit an issue. i’v run multipl test across cox, speed test, and ookla. i’m get around 11-18 download. as for the trace routes, the associ i spoke with on the phone may be abl to provid that. but i’m not get anywher near 300 down

@116354 hi there, i am glad that you schedul a technician to further investig your issue. it is difficult to diagnos your issu remotely. pleas let us know the result after the technician visits. -latitia

@coxhelp thank you. will post result

@116354 i just check your modem and it look like the devic that is plug into the modem current is onli capabl of up to 100 mbps. thi could be the ethernet cord or the network card insid of the computer. do you have anoth ethernet cord to test with? prefer (1)

@coxhelp thi is the ethernet cord i wa given with the modem. unfortun that’ the onli one i have. even at 100mbp that’ 1/3 of what i could potenti get via my plan but i’m onli see 11...

@coxhelp here’ wifi even though i have the th panoramic. not at all close to what i’m pay for. run the wire one now https://t.co/scj3wrfqpc

@coxhelp i continu give you guy the benefit of the doubt, but i’m pay for (ye i know, up to 100mbp down) and i’m get 8! i need thi fixed. like yesterday.

@116355 thank you for follow up. a member of our team will be in touch shortli through dm.

@uber_support i dm'ed you!

@116355 it seem a member of our team ha reach out to you. pleas check your email and follow up with them there.

@uber_support i need help with my account, it get disabl everi time i tri to login and it' get realli frustrating!

@116356 we have receiv your dm and will follow up there.

@uber_support @115877 you haven’t “reach out”. pleas refund the cost of the ined food without delay

@116356 we'v folllw up via dm.

@uber_support just did

@116356 we'r here to help! send us a dm with your email address so we can connect.

hi @115877 thi is an inadequ respons to me tell you i had to throw away the entir £18 order. if eat in, would’v been sent back https://t.co/lqjrlk8byw

@116357 here to help! send us a note at https://t.co/nftc4odh3p so our team can connect.

@uber_support i order food through uber eats. i did not get the delivery. pleas contact me.

@116358 we take thi veri seriously. pleas send us a dm with your email address so we can connect asap.

hey, all, thi guy pick my cousin up in pittsburgh on friday for @115873 and tri sexual assault her. hi name is feruzbek. https://t.co/rfzlt3fn5q

@116359 here to help! follow up here; https://t.co/dwdjaokzht and our team will connect right away.