gorkemsevinc/RelationalStrategiesinCustomerService

id like to book a round trip from nyc penn station to 30th street station philadelphia on december 5 at 1000am and returning from philly at 530pm can you help me book this? thank you so much

id like to book a round trip from nyc penn station to 30th street station philadelphia on december 5 at 1000am and returning from philly at 530pm

can you help me book this? thank you so much

0.233161

i just purchased a flexible tix for 141 and it was the least expensive option when i purchased a few min ago. now there is a value 101 tix available, is it possible to exchange. or get a credit for

is it possible to exchange.

i just purchased a flexible tix for 141 and it was the least expensive option when i purchased a few min ago. now there is a value 101 tix available, or get a credit for

0.864322

im here from new york , i was wondering what is the faster way to go to pennsylvania

from new yorkwhat is the faster way to go to pennsylvania

im here , i was wondering

0.329412

i made a reservation and am trying to print my ticket online. i have registered on your site but it was after i made my reservation. how do i print my ticket? i have a reservation number

how do i print my ticket?

i made a reservation and am trying to print my ticket online. i have registered on your site but it was after i made my reservation. i have a reservation number

0.865591

just made an online reservation and have not received the e-ticket in my email res

just made an online reservation and have not received the e-ticket in my email

res

0.133333

i booked 2 tickets from oakland to sacramento on wed, nov 25 but got no confirmation...i booked 2 tickets from roseville to oakland on friday nov. 27 and did get confirmation....before doing it over f

i booked 2 tickets from oakland to sacramento on wed, nov 25 but got no confirmation

...i booked 2 tickets from roseville to oakland on friday nov. 27 and did get confirmation....before doing it over f

0.58

hi i just purchased tickets but my order is not fully processed. the following is a screen print. what should i do next. ive been waiting for at least 7 minutes

i just purchased tickets but my order is not fully processed.

hi the following is a screen print. what should i do next. ive been waiting for at least 7 minutes

0.623457

i cannot search for trains after entering my travel information. is something wrong?

i cannot search for trains after entering my travel information.

is something wrong?

0.22619

does cname- allow animals to travel or is there a cargo area for them? want to take my black lab with us on a trip.

does cname- allow animals to travelis there a cargo area for them?

or want to take my black lab with us on a trip.

0.426087

i get an error message telling me to correct station or city name. dourest specify from or to. nor does it identify which found more then one station

i get an error message telling me to correct station or city name.

dourest specify from or to. nor does it identify which found more then one station

0.56

i bought a e ticket but sent it to the wrong email, whst csn i do?

i bought a e ticket but sent it to the wrong email,

whst csn i do?

0.212121

log in was locked and requested pw reset. but it still shows problem after almost two hours.

log in was locked and requested pw reset.

but it still shows problem after almost two hours.

0.56383

my name is ----- ---- ---- i have an evocher on file from aug 18th 2015 coule email me the vocher number i can not the vocher its for 11.90 thank you

coule email me the vocher number

my name is ----- ---- ---- i have an evocher on file from aug 18th 2015 i can not the vocher its for 11.90 thank you

0.78

i just tried to purchase tickets with a credit card but it does not appear that it went through

i just tried to purchase tickets with a credit card

but it does not appear that it went through

0.452632

hi -----. i am attempting to change the email address connected to my cname- account. it will not allow me to save this information in my profile. please assist and thank you!

i am attempting to change the email address connected to my cname- account.

hi -----. it will not allow me to save this information in my profile. please assist and thank you!

0.571429

i want to take advantage of the 95.00 special on the autotrain and i would like to travel dec 4-8. i am a senior citizen with disabilities accompanied by a service dog. what are my options

i want to take advantage of the 95.00 special on the autotrain and i would like to travel dec 4-8.

i am a senior citizen with disabilities accompanied by a service dog. what are my options

0.47619

hi, may i cancel my trip on nov 29, 6.58 pm ?

may i cancel my trip on nov 29, 6.58 pm ?

hi,

0.088889

if i purchase a rail pass and want to upgrade a segement to business class or roomette, what would be the additional cost? thanks,

if i purchase a rail pass and want to upgrade a segement to business class or roomette, what would be the additional cost?

thanks,

0.061538

good morning -----, i would like to know if cname- goes to washington dc

i would like to know if cname- goes to washington dc

good morning -----,

0.277778

hi -----, im looking for a train out of chatsworth on tuesday the 10th

im looking for a train out of chatsworth on tuesday the 10th

hi -----,

0.140845

trying to book a trip from pontiac, il to texarkana, tx . one way, departing friday, november 6. keeps coming back with the 12th. is that the soonest i can get?

trying to book a trip from pontiac, il to texarkana, tx . one way, departing friday, november 6.

keeps coming back with the 12th. is that the soonest i can get?

0.39375

want to cancel my trip from mrb to bwi but there is a problem in your system. what can i do?

want to cancel my trip from mrb to bwi

but there is a problem in your system. what can i do?

0.576087

there are 2 trains listed for my trip. how do i know which one to book? they both have the same times

how do i know which one to book?

there are 2 trains listed for my trip. they both have the same times

0.673267

how can i buy a ticket for a 3 year old who will be travelling with her grandmother?

how can i buy a ticket for a 3 year old

who will be travelling with her grandmother?

0.52381

not seeing 95 fare showing - do you know what dates are left from tampa, fl to alexandria, va?

what dates are left from tampa, fl to alexandria, va?

not seeing 95 fare showing - do you know

0.442105

hi why why is it that i am unable to input a departing dare

why is it that i am unable to input a departing dare

hi why

0.118644

i just tried to use my credit card and there was some problem. i called the bank and they said they didnt put a stop on this. i have only one credit card and i need to charge this ticket. what do i

i just tried to use my credit card and there was some problem.

i called the bank and they said they didnt put a stop on this. i have only one credit card and i need to charge this ticket. what do i

0.681818

hi ---- can a ticket be reserved online but pay cash at station with agent?

can a ticket be reserved online

hi ---- but pay cash at station with agent?

0.573333

i set up my password for this and it wont take it. what is wrong with that one? ive tried other ones too, and they wont work. thank you.

i set up my password and it wont take it. what is wrong with that one?

for this ive tried other ones too, and they wont work. thank you.

0.529801

cname- wont take my car to pay may i call a phone number with my info?

may i call a phone number with my info?

cname- wont take my car to pay

0.450704

hello, i made a booking for a customer through an online booking tool in our office and received an error message. it said the reservation was received by you all at cname-, but not by our agency.

i made a booking for a customer through an online booking tool in our office and received an error message

hello, . it said the reservation was received by you all at cname-, but not by our agency.

0.459184

hi im ------ im trying to get a train from menphis tn to new orleans la leaving december 25, 2015 at night

im trying to get a train from menphis tn to new orleans la leaving december 25, 2015 at night

hi im ------

0.122642

i am at a hotel and using their computor. can i print the tickets here at their kiosk by clicking on the quik trac

can i print the tickets

i am at a hotel and using their computor. here at their kiosk by clicking on the quik trac

0.789474

i have checked my ticket and want to buy what do i do?

i have checked my ticket and want to buy

what do i do?

0.240741

hi, my mom will be traveling on cname- next week, she has a grill tool set to bring as a gift, will she be allowed to bring it?

will she be allowed to bring it?

hi, my mom will be traveling on cname- next week, she has a grill tool set to bring as a gift,

0.740157

have 15 seniors and 3 adults traveling from memphis, tn to new orleans depart 11616 and return 11816. what is the price for each senior and each adult?

have 15 seniors and 3 adults traveling from memphis, tn to new orleans depart 11616 and return 11816.

what is the price for each senior and each adult?

0.316129

how can i make sure we have a roomette reserved for our southwest chief train trip in the last week of december this year? la to dodge city. we are unable to pay for the ticket until around 12111

how can i make sure we have a roomette reserved for our southwest chief train trip in the last week of december this year?

la to dodge city. we are unable to pay for the ticket until around 12111

0.380711

hi -----, i purchased a rt ticket on regional express but want to upgrade to the acela on way can i do that

want to upgrade to the acela on way

hi -----, i purchased a rt ticket on regional express but can i do that

0.663551

hi im scheduled to leave at 724 a.m. tomorrow from orc but dont have tickets can i pick them up there?

dont have tickets can i pick them up there?

hi im scheduled to leave at 724 a.m. tomorrow from orc but

0.580952

i didnt receive the emailed ticket for my trip on 129, from emeryville, ca to boston, ma, reservation confirmation no . could you please email it again to --------------------. thank you.

i didnt receive the emailed ticket for my trip

on 129, from emeryville, ca to boston, ma, reservation confirmation no . could you please email it again to --------------------. thank you.

0.753846

hi -----, can you tell me why there is a delay from hartford to penn station ny. train was supposed to leave at 3-23

can you tell me why there is a delay from hartford to penn station ny.

hi -----, train was supposed to leave at 3-23

0.387931

hi. i made reservations a month or two ago and cant find the confirmation email. how can i retrieve my reservation and print tickets? thanks

how can i retrieve my reservation and print tickets?

hi. i made reservations a month or two ago and cant find the confirmation email. thanks

0.624113

im a student at the culinary institute of america. i need to bring my knife kit home for thanksgiving break. i was wondering if there was any way i could bring it with me

i need to bring my knife kit

im a student at the culinary institute of america. home for thanksgiving break. i was wondering if there was any way i could bring it with me

0.830409

my guest rewards is and my email i ------------------- but i dont know my password. please help.

i dont know my password.

my guest rewards is and my email i ------------------- but please help.

0.772727

do you guys run even in the snow? im trying to get from sandusky to milwaukee tomorrow am and we are in the middle of a really big snow.

do you guys run in the snow?

even im trying to get from sandusky to milwaukee tomorrow am and we are in the middle of a really big snow.

0.79562

how do i call the chicago station? my daughter had a ticket for the train to ann arbor and the train left early and now she is stuck in chicago

how do i call the chicago station?

my daughter had a ticket for the train to ann arbor and the train left early and now she is stuck in chicago

0.762238

i have been calling the plant city rr station for two days, and getting a busy signal constantly. i need to know if there is train service from plant city, fl to jacksonville, fl on april 8 and 9th

i need to know if there is train service from plant city, fl to jacksonville, fl on april 8 and 9th

i have been calling the plant city rr station for two days, and getting a busy signal constantly.

0.497462

hi i am looking into pricing for myself, my 2 year old, and my infant to go from denver to grand junction. just trying to find the best deal possible

i am looking into pricing for myself, my 2 year old, and my infant to go from denver to grand junction.

hi just trying to find the best deal possible

0.302013

when web page says sold out does that mean the reserved seats are sold out , but you can get on the train ? i am referring to train 390 saluki on nov 21 from mattoon to chicago

when web page says sold out does that mean the reserved seats are sold out , but you can get on the train ?

i am referring to train 390 saluki on nov 21 from mattoon to chicago

0.377778

hi, im having problems getting my boarding passticket either on my iphone app or online

im having problems getting my boarding passticket

hi, either on my iphone app or online

0.41573

just made a rt reservation for 1215 cvsdc and filled out payment info then it cancelled my transaction. do i have to go thru the whole thing again?

just made a rt reservation then it cancelled my transaction.

for 1215 cvsdc and filled out payment info do i have to go thru the whole thing again?

0.590604

hello, i am trying to find a train from santa clarita to somewhere near ventura, camarillo or oxnard for tomorrow but an error message keeps popping up

i am trying to find a train f

hello, rom santa clarita to somewhere near ventura, camarillo or oxnard for tomorrow but an error message keeps popping up

0.807947

when i purchased tickets for cname- i purchased the insurance then tried to cancel it not sure if i did or not. hard to reach insurance company.

when i purchased tickets for cname- i purchased the insurance then tried to cancel it not sure if i did

or not. hard to reach insurance company.

0.277778

i just canceled a reservation and made another one. i received a e-voucher for 14.45. . for how long is the e-voucher good? and, if i dont plan to use it, is it refundable?

for how long is the e-voucher good? and, if i dont plan to use it, is it refundable?

i just canceled a reservation and made another one. i received a e-voucher for 14.45. .

0.545455

whats parking like at bwi cname--? i plan to take the train to philly but will have to leave my car there?

whats parking like at bwi cname--?

i plan to take the train to philly but will have to leave my car there?

0.663551

hi -----, is there a commuter rail from kingston,ma that goes to new york

is there a commuter rail from kingston,ma that goes to new york

hi -----,

0.136986

i am trying to print out confirmation for reservation number and it wont print. how do i get a record of this for my receipts?

i am trying to print out confirmation

for reservation number and it wont print. how do i get a record of this for my receipts?

0.716418

may i pay for my ticket purchase without going through the mastercard secure code- - - im getting server errors from the mastercard site.

may i pay for my ticket purchase without going through the mastercard secure code

- - - im getting server errors from the mastercard site.

0.413043

my mother in law is flying into san francisco international airport. how do we get her on cname- to fresno? thank you.

how do we get her on cname- to fresno?

my mother in law is flying into san francisco international airport. thank you.

0.669492

hi -----...im trying to get round trip tickets from spi to chi, 2 adults, 42.00, departing 121715 in morning, leaving chi 122015 in the afternoon. having a problem getting this to work.

im trying to get round trip tickets from spi to chi, 2 adults,departing 121715 in morning, leaving chi 122015 in the afternoon.

hi -----... 42.00, having a problem getting this to work.

0.303665

i have been billed for a trip on 1119 and 1120. can you tell me why i was charged? usually i do not pay until i go to the counter to pick up my ticket on the date of my trip. ------

can you tell me why i was charged?

i have been billed for a trip on 1119 and 1120. usually i do not pay until i go to the counter to pick up my ticket on the date of my trip. ------

0.808743

hi -----, i looking for a train service from chicago, to phoenix. i think id be better off in a sleeper and i dont think there would be enough leg and sleeping room in a seat. ive never been on a t

i looking for a train service from chicago, to phoenix.

hi -----, i think id be better off in a sleeper and i dont think there would be enough leg and sleeping room in a seat. ive never been on a t

0.72

hi, ----- -- i cant sign in to my account. have tried resetting password, and still cant sign in.

i cant sign in to my account.

hi, ----- -- have tried resetting password, and still cant sign in.

0.69697

hi -----, does they the 5 california zephyr out of salt lake city to fresno ca. only leave at 1130pm? i would love to see the

does they the 5 california zephyr out of salt lake city to fresno ca. only leave at 1130pm?

hi -----, i would love to see the

0.269841

hi ----- - i made a reservation online, but would like to make a change on my return trip to a later train. will there be a change fee associated with this?

would like to make a change .

hi ----- - i made a reservation online, buton my return trip to a later trainwill there be a change fee associated with this?

0.801282

hi -----, i am trying to find the best travel route from ny penn station to 4321 collington road bowie md 20716 using the acela express. it is ok if the station isnt too close. what is the closest md?

i am trying to find the best travel route from ny penn station to 4321 collington road bowie md 20716 using the acela express.

hi -----, it is ok if the station isnt too close. what is the closest md?

0.37

hi ----- i have a trip for 8 people coming up on 12-27-15 from lorton va to sanford fl and i would like to make reservations for dinner. how do i do it ?

i would like to make reservations for dinner.

hi ----- i have a trip for 8 people coming up on 12-27-15 from lorton va to sanford fl and how do i do it ?

0.709677

hi -----, i purchased a ticket moments ago online and received the eticket. however, the first name of the passenger i purchased for does not match his id. will this be a problem?

the first name of the passenger i purchased for does not match his id.

hi -----, i purchased a ticket moments ago online and received the eticket.however,will this be a problem?

0.592179

----- i just changed changed my password and it is still not letting me log in

i just changed changed my password

----- and it is still not letting me log in

0.564103

hi ----- i have a question im traveling to california and was wondering how much it would be to take my car with me in the trip. i have a 2013 volkswagen beetle

how much it would be to take my car with me in the trip.

hi ----- i have a question im traveling to california and was wondering i have a 2013 volkswagen beetle

0.652174

hi -----, i dont remember my cname- rewards . how can i get it?

i dont remember my cname- rewards .

hi -----, how can i get it?

0.415385

on the intrenet your ad says dont use i95 take cname- for 95.what days are we talking about?

your ad says dont use i95 take cname- for 95.

on the intrenet what days are we talking about?

0.505376

-----, im setting up an account to purchase train tickets for my daughter to travel to and from school willamette university in salem. where do i enter her name on tickets purchased with my accoun

where do i enter her name on tickets purchased with my accoun

-----, im setting up an account to purchase train tickets for my daughter to travel to and from school willamette university in salem.

0.693467

hi -----. i am not sure of my travel dates as yet but i will be traveling for a surgical procedure. are there any special discounts for this kind of travel?

i will be traveling for a surgical procedure.

hi -----. i am not sure of my travel dates as yet but are there any special discounts for this kind of travel?

0.711538

hi ----- - im looking for details for a one-day trip to dc for 3 of us and we would like to see in the lounge car where we can face each other but i dont see that option when i enter in the details?

details for a one-day trip to dc for 3 of us and we would like to see in the lounge car

hi ----- - im looking for where we can face each other but i dont see that option when i enter in the details?

0.56

hi -----! we are three seniors one is handicapped. she needs wheelchair are there any specials for us?

we are three seniors one is handicapped.

hi -----! she needs wheelchair are there any specials for us?

0.598039

im on empire builder. i dont know where to go to get to the bathroom or get food or drinks? im a first time cname- traveler. please help

i dont know where to go to get to the bathroom or get food or drinks?

im on empire builder. im a first time cname- traveler. please help

0.496403

hi -----, we have tickets for the 5.20pm train from boston south station to ny penn station on the 9th december - the acela express. however,, can we board at cname- 128 westwood instead of boston?

can we board at cname- 128 westwood instead of boston?

hi -----, we have tickets for the 5.20pm train from boston south station to ny penn station on the 9th december - the acela express. however,,

0.725888

hi, i would like to take the cname- train from grand rapids to spokane so i could arrive there on aug. 6-8. i would like to take one of the trains with the park ranger on board. can you help?

i would like to take the cname- train from grand rapids to spokane so i could arrive there on aug. 6-8.

hi, i would like to take one of the trains with the park ranger on board. can you help?

0.455497

hi. i just booked a ticket but need to change the return leg home to a later train. how do i do this?

i just booked a ticket but need to change the return leg home to a later train

hi. . how do i do this?

0.227723

hi, i thought i picked round trip, but havent been asked about my return trip yet and i am at the payment tab.

i thought i picked round trip

hi, , but havent been asked about my return trip yet and i am at the payment tab.

0.738739

hi - im trying to figure out if i can take an acela express train from bwi to metropark nj

if i can take an acela express train from bwi to metropark nj

hi - im trying to figure out

0.318681

is there a train that goes from chico, ca to riverside, ca? i keep seeing bus references

is there a train that goes from chico, ca to riverside, ca?

i keep seeing bus references

0.329545

i have a disability and want a round trip ticket for myself and my wife. we are both seniors also. i have mobility with crutches but will also be bring my wheelchair. we want tickets , round tri

want a round trip ticket for myself and my wife.

i have a disability and we are both seniors also. i have mobility with crutches but will also be bring my wheelchair. we want tickets , round tri

0.747423

hi -----. im trying to determine the best route to get from clifton forge va to raleigh or durham. traveling not 22 to nov 28. its for my 14 year old brother. i would prefer if there was some way tl

im trying to determine the best route to get from clifton forge va to raleigh or durham. traveling not 22 to nov 28.

hi -----. its for my 14 year old brother. i would prefer if there was some way tl

0.415

im trying to make round trip reservations from washington, dc union station to norfolk, va but i see that a reserved thruway seat is included. what is a reserved thruway seat?

what is a reserved thruway seat?

im trying to make round trip reservations from washington, dc union station to norfolk, va but i see that a reserved thruway seat is included.

0.818182

leaving stamford to culpeper...do we have to get off at nyc and change trains? we have always stayed on the same train all the way.

leaving stamford to culpeper...do we have to get off at nyc and change trains?

we have always stayed on the same train all the way.

0.396947

i need to print out my eticket. can i access it on this website?

i need to print out my eticket.

can i access it on this website?

0.515625

hi, i a, just confused by the different ticeket options. like the ones labeled thruway bus... im just trying to figure out the cheapest and quickest route.

im just trying to figure out the cheapest and quickest route.

hi, i a, just confused by the different ticeket options. like the ones labeled thruway bus...

0.602564

hello...i just purchased train tickets but got logged out suddenly when i clicked on buy tickets...did my sale go through??

i just purchased train tickets but got logged out suddenly when i clicked on buy tickets

hello......did my sale go through??

0.28

if i take your bustrain option, does the train wait if the bus is delayed? i am considering the route from salinas to lax..

does the train wait if the bus is delayed?

if i take your bustrain option, i am considering the route from salinas to lax..

0.66129

hi there, i need to get from tampa to fort lauderdale international airport on thursday, can i get a ticket right to the airport or does the train only go to the tri rail station?

i need to get from tampa to fort lauderdale international airport on thursday, can i get a ticket right to the airport or does the train only go to the tri rail station?

hi there,

0.055866

is it possible to get information about past cname- travel? i need to know all trips i took in 2014 and 2015. thank you

is it possible to get information about past cname- travel?

i need to know all trips i took in 2014 and 2015. thank you

0.495798

hi -----, whats going on with all the sold outs on saturday, december 5th round trip portland, maine to boston, north station?

whats going on with all the sold outs on saturday, december 5th round trip portland, maine to boston, north station?

hi -----,

0.077519

hi, i booked tickets today for the end of november and would like to cancel them. am i able to get a refund on the tickets i have purchased?

am i able to get a refund on the tickets i have purchased?

hi, i booked tickets today for the end of november and would like to cancel them.

0.585714

------ i need 1 senior ticket leaving newark, nj on dec. 26 early morning.

i need 1 senior ticket leaving newark, nj on dec. 26 early morning.

------

0.094595

why did no senior discount appear on my itinerary as i was attempting to make reservations? i logged in and show up as a senior, which i am.

why did no senior discount appear on my itinerary as i was attempting to make reservations?

i logged in and show up as a senior, which i am.

0.35

hi, -----. id like a quote on a train ticket from cincinnati, oh to southern pines, nc for 112315.

id like a quote on a train ticket from cincinnati, oh to southern pines, nc for 112315.

hi, -----.

0.108911

will be traveling from indianapolis to chicago to grand junction co next monday. there is a four hour layover in chicago. is there someplace to store our luggage between trains? or do we need to haul

is there someplace to store our luggage between trains?

will be traveling from indianapolis to chicago to grand junction co next monday. there is a four hour layover in chicago. or do we need to haul

0.723618

hi ----- i am at a station where the ticket office is closed an i dont have a credit card on me. it is a regional train. can i pay cash?

can i pay cash?

hi ----- i am at a station where the ticket office is closed an i dont have a credit card on me. it is a regional train.

0.890511