gorkemsevinc/RelationalStrategiesinCustomerService

i bought a ticket online. where do i pick itu up?pick u

i bought a ticket online.

where do i pick itu up?pick u

0.545455

hi -----, i would like to travel from new york to ottawa, ontario in canada. how do i do that on cname-?

i would like to travel from new york to ottawa, ontario in canada.

hi -----, how do i do that on cname-?

0.355769

hi, my sister lost her id in salt lake city, she wants to take cname- to los angeles, can she do that?

lost id in salt lake city, she wants to take cname- to los angeles

hi, my sister her , can she do that?

0.352941

i dont have my discount car and i cannot log in cause i need a new paswrd but idid not receive one via email canyou look me up here?

i cannot log in cause i need a new paswrd

i dont have my discount car and but idid not receive one via email canyou look me up here?

0.684211

i am looking at booking 8.30 am train ex union station la to san diego on 221115, but may miss the train...if i do can i get the 9.55 am train at no extra cost?

if i do can i get the 9.55 am train at no extra cost?

i am looking at booking 8.30 am train ex union station la to san diego on 221115, but may miss the train...

0.67284

i am trying to purchase tickets online but once i get to the purchase section it keeps timing out - is there any issues with the website?

is there any issues with the website?

i am trying to purchase tickets online but once i get to the purchase section it keeps timing out -

0.729927

i am making reservations on the 2239 train from new haven to philadelphia in business class and i am wondering if the ticket is refundable if my plans change

if the ticket is refundable if my plans change

i am making reservations on the 2239 train from new haven to philadelphia in business class and i am wondering

0.700637

----- im trying to buy tickets for the raider game sunday and the date bubble is not populating

im trying to buy tickets for the raider game sunday

----- and the date bubble is not populating

0.458333

i need to go from paso wa to ocola florida i cant find a train

i need to go from paso wa to ocola florida

i cant find a train

0.306452

hi, i just booked two tickets on cname--, but do not have seats listed on the eticket. do i actually have assigned seats?

do i actually have assigned seats?

hi, i just booked two tickets on cname--, but do not have seats listed on the eticket.

0.719008

i bought round trip auto train trip and the page i printed out is the confirmation page but i did not print any tickets, do i need actual tickets?

do i need actual tickets?

i bought round trip auto train trip and the page i printed out is the confirmation page but i did not print any tickets,

0.828767

hi i would like to know how much time it takes to get from toronto to chicago

how much time it takes to get from toronto to chicago

hi i would like to know

0.311688

i am trying to buy a senior ticket on dunsmuir to san francisco for tonight and cannot get senior, only adult, why is that so?

i am trying to buy a senior ticket on dunsmuir to san francisco for tonight

and cannot get senior, only adult, why is that so?

0.396825

i just purchased tickets for my kids in another state. can they pick them up at the departing station?

can they pick them up at the departing station?

i just purchased tickets for my kids in another state.

0.529412

i missed my train . how can i use my ticket towards a new ticket.

how can i use my ticket towards a new ticket.

i missed my train .

0.307692

hi. yesterday afternoon i reserved a seat for 1125 train washington to trenton -- but i didnt receive email conformation.

i reserved a seat but i didnt receive email conformation.

hi. yesterday afternoon for 1125 train washington to trenton --

0.542636

hi i am an adult on disability but did not see which box to check when i created my account

i am an adult on disability but did not see which box to check when i created my account

hi

0.032967

i got an email regarding 95 fares on the autotrain. where is it on your website?

i got an email regarding 95 fares on the autotrain.

where is it on your website?

0.345679

need 2 tickets on the 1057pm train tonight bwi-was. how much are tickets? coach

need 2 tickets on the 1057pm train tonight bwi-was

. how much are tickets? coach

0.3625

hi -----. is it possible to take a train from rhode island to portland maine without changing trains?

is it possible to take a train from rhode island to portland maine without changing trains?

hi -----.

0.09901

i would like to buy two round trip tickets but it keeps putting me back to one ...

i would like to buy two round trip tickets

but it keeps putting me back to one ...

0.47561

if i need to charge my laptop or phone while on the train is there a way to do this?

if i need to charge my laptop or phone while on the train

is there a way to do this?

0.321429

can you help me find a train going from appleton wi to illinois

find a train going from appleton wi to illinois

can you help me

0.253968

want to know why cname- is charging my visa, when i could not purchase a ticket?! i tried 2 times because it would not accept the zip codes, but yet my account was charged.

want to know why cname- is charging my visa, when i could not purchase a ticket?!

i tried 2 times because it would not accept the zip codes, but yet my account was charged.

0.52907

as a cname- employee can i get a ticket over the phone im trying to get my wife from raleigh nc to wilm de on nov 14

as a cname- employee can i get a ticket over the phone

im trying to get my wife from raleigh nc to wilm de on nov 14

0.534483

i need help finding the price for a round trip tiket for a train from buffalo ny exchange street to charleston wv leaving nov 6th returning nov 11th no specific time bu preferably departing both times

round trip tiket for a train from buffalo ny exchange street to charleston wv leaving nov 6th returning nov 11th

i need help finding the price for a no specific time bu preferably departing both times

0.44

a trip in november on 1019 for trip i believe 1124 and 1128 but am having problem recovering my email confirmation. i do not have any info re confirmation no. but i know they were paid for. how can

am having problem recovering my email confirmation.

a trip in november on 1019 for trip i believe 1124 and 1128 but i do not have any info re confirmation no. but i know they were paid for. how can

0.745

i will arrive to washington dc dulles airport at 635pm and will take the train to philedelphia at 800 pm i wonder howlong does it take to go cname- staion from airport

howlong does it take to go cname- staion from airport

i will arrive to washington dc dulles airport at 635pm and will take the train to philedelphia at 800 pm i wonder

0.686391

what do i need to do to use the daytime parking at the jack london square, oakland station?

use the daytime parking at the jack london square, oakland station?

what do i need to do to

0.263736

there is currently a 95 promo for the auto train how do i apply this to my reservation

there is currently a 95 promo for the auto train

how do i apply this to my reservation

0.425287

hi i wanted to check the train number for 11 coast straight from sjc to sba

i wanted to check the train number for 11 coast straight from sjc to sba

hi

0.04

what is the price for a round trip ticket...from denmark sc to trenton nj monday december 14, 2015 to january 4, 2016. would i be able to get the saver price of 96.?

what is the price for a round trip ticket...from denmark sc to trenton nj monday december 14, 2015 to january 4, 2016.

would i be able to get the saver price of 96.?

0.287425

my mastercard?cname- card is being cahnged to a visa card by chase. i want to get an cname- credit card. what do i do?

i want to get an cname- credit card. what do i do?

my mastercard?cname- card is being cahnged to a visa card by chase.

0.576271

how do i purchase a ticket when getting on at cherry hill nj station? there is no ticket office.

how do i purchase a ticket when getting on at cherry hill nj station?

there is no ticket office.

0.270833

why is there no baggagae check from chico to san jose train? i have a college student with 1 suitcase bigger than dimentions for carry on

why is there no baggagae check from chico to san jose train?

i have a college student with 1 suitcase bigger than dimentions for carry on

0.561151

if no checked baggage is the situation, where can i stow my skis and bags while on board the zephyr?

where can i stow my skis and bags while on board the zephyr?

if no checked baggage is the situation,

0.4

hi. if i need to cancel a booked reservation, is that reservation transferable?

if i need to cancel a booked reservation, is that reservation transferable?

hi.

0.050633

i booked a passager on the autotrain for december 3 and now i saw where there is a 95.00 saver fare. is it possible dfor me to get this?

there is a 95.00 saver fare. is it possible dfor me to get this?

i booked a passager on the autotrain for december 3 and now i saw where

0.525547

i want to purchase a round trip ticket from penn station nyc to baltimore bwi leaving nyc this friday at 1230 and leaving bwi this saturday at around 630. am unable to do through website

i want to purchase a round trip ticket from penn station nyc to baltimore bwi leaving nyc this friday at 1230 and leaving bwi this saturday at around 630.

am unable to do through website

0.164894

i have a reservation for tomorrow nov. 4 on the auto train and would like to change it to thursday nov. 5. can you assist me with this?

i have a reservation for tomorrow nov. 4 on the auto train and would like to change it to thursday nov. 5.

can you assist me with this?

0.208633

i didnt purchase my ticket with insurance; however, i need to leave another day.

i need to leave another day.

i didnt purchase my ticket with insurance; however,

0.641975

i have a emotional service dog at 16 lbs do you allow them on the train

i have a dog at 16 lbs

emotional service do you allow them on the train

0.676056

i am wanting to book the california zephyrtrain for next september could you tell me when that would go on sale?

i am wanting to book the california zephyrtrain for next september

could you tell me when that would go on sale?

0.410714

i want to check out and purchase my selected tickets. i cant see my cart.

i cant see my cart.

i want to check out and purchase my selected tickets.

0.72973

where can i find how soon i should arrive at boston south station before departure?

how soon i should arrive at boston south station before departure?

where can i find

0.204819

i booked travel but did not enter my account number, what do i do?

i booked travel but did not enter my account number

, what do i do?

0.227273

i am trying to buy tickets on line but it seems that your website is down. is that correct?

it seems that your website is down.

i am trying to buy tickets on line butis that correct?

0.593407

trying to see what options are from wilson, nc to washington dc on november 30th with return on december 1. i see the departure options but the return doesnt show a train on december 1. only 2nd.

trying to see what options are from wilson, nc to washington dc on november 30th with return on december 1.

i see the departure options but the return doesnt show a train on december 1. only 2nd.

0.44898

i have my itinerary but the screen will not allow me to pay for my tickets? it seems stuck on 2 select return, obviously i did?t

the screen will not allow me to pay for my tickets?

i have my itinerary but it seems stuck on 2 select return, obviously i did?t

0.59375

my daughter lives in wilmington, nc and she wants to visit us in cleveland ohio. she is interested in a round trip ticket and where is the closet location for her to travel by train.

wilmington, nc to cleveland ohio.

my daughter lives in and she wants visit us in she is interested in a round trip ticket and where is the closet location for her to travel by train.

0.818681

what number do i call to talk with someone about oversized luggage?

what number do i call to talk with someone

about oversized luggage?

0.358209

ireceived my receipt by email, but no ticket as a pdf was attached.

0.094595

i want to leave missoula montana on nov 20th going into everett wa oneway how much?

i want to leave missoula montana on nov 20th going into everett wa oneway

how much?

0.108434

one way from msp to sas but i get an error box id108a please explain

one way from msp to sas but i get an error box id108a

please explain

0.217391

i enrolled in cname- guest rewards last night, but my password did not work, yet, my email address was already in the system--what happened??

i enrolled in cname- guest rewards last night, but my password did not work

, yet, my email address was already in the system--what happened??

0.468085

my friend lives in lake city, florida she wants to come to detroit michigan what train can she take

lake city, florida to detroit michigan what train can she take

my friend lives in she wants come to

0.373737

hop on - hop off passes so if i wanted to get off at a stop to look around and catch a later train.

hop on - hop off passes

so if i wanted to get off at a stop to look around and catch a later train.

0.757576

i want to leave after work on 11-25-15 around 5pm to florence,sc n return sunday for work on monday can u help?

i want to leave after work on 11-25-15 around 5pm to florence,sc n return sunday for work on monday

can u help?

0.099099

hi i would like to add my cname- guest reward number to my trip

i would like to add my cname- guest reward number to my trip

hi

0.047619

hello i am trying to cancel my cname- ticket, but there is consistently a system issue. is there someone i can call?

is there someone i can call?

hello i am trying to cancel my cname- ticket, but there is consistently a system issue.

0.75

i have a reservation which is not showing up on this website

i have a reservationwhich is not showing up on this website

0.132353

trying to buy tickets and nothing happens after i input information hit find trains

trying to buy tickets

and nothing happens after i input information hit find trains

0.73494

-----, i have a questions about an existing ticket i purchased form my wife...can you help me?

i have a questions about an existing ticket i purchased

-----, form my wife...can you help me?

0.414894

my daughter is traveling on friday from delray beach florida to jacksonville florida will she have to change trains

traveling on friday from delray beach florida to jacksonville florida will she have to change trains

my daughter is

0.130435

i need to cancel my trip. how do i go about doing that?

i need to cancel my trip.

how do i go about doing that?

0.545455

i saw on the tv if you buy one adult fair the second is 5.00 on the downeaster train. when does that deal start?

if you buy one adult fair the second is 5.00 on the downeaster train

i saw on the tv . when does that deal start?

0.389381

how do i get from nh ct to princeton nj? and why does your website not work?

how do i get from nh ct to princeton nj?

and why does your website not work?

0.460526

what to travel to seattle. i am a senior citizen and i have a walker

what to travel to seattle.

i am a senior citizen and i have a walker

0.602941

im trying to book a senior ticket on these dates and it is giving me adult fares

im trying to book a senior ticket

on these dates and it is giving me adult fares

0.567901

i cant log into my account - saying info is wrong so i sent forgot password twice and never received any email back

i cant log into my account

- saying info is wrong so i sent forgot password twice and never received any email back

0.767241

i want to go from san francisco to los angeles. which stations should i choose?

i want to go from san francisco to los angeles.

which stations should i choose?

0.392405

i want to confirm that there is red cap service for a handicapped traveler. reservation

i want to confirm that there is red cap service for a handicapped traveler.

reservation

0.21875

i havent received the purchase receipt eticket pdf via email yet.

i havent received the purchase receipt eticket pdf

via email yet.

0.208955

i want to travel from fresno, ca to cloverdale, ca , what are the available departure times in the evening for november 13, 2015?,

i want to travel from fresno, ca to cloverdale, ca ,

what are the available departure times in the evening for november 13, 2015?,

0.592308

i lost my conformation number for my trip on the auto train on dec,28 2015 c an you help?

i lost my conformation number

for my trip on the auto train on dec,28 2015 c an you help?

0.674157

could you please apply the special promotion of double points to my recently booked reservation

null

0.058824

is there a phone number i can call to speak with someone about booking a trip?

is there a phone number i can call to speak with someone

about booking a trip?

0.269231

just got my ticket for a round trip ride. why is there only one boarding pass, not two

why is there only one boarding pass,

just got my ticket for a round trip ride. not two

0.581395

i book reservations for several vice presidents, i need to make a new profile for a new vp how do i do that

i need to make a new profile

i book reservations for several vice presidents, for a new vp how do i do that

0.738318

i have changed my password using the forgot password link. after changing it, i log out of the site. when i try to login again with the new password it doesnt like it.

i have changed my password using the forgot password link.

after changing it, i log out of the site. when i try to login again with the new password it doesnt like it.

0.654762

i have a ticket leaving new bern n,c to new york but i want to stop in atlanta what do i need to do

i have a ticket leaving new bern n,c to new york but i want to stop in atlanta

what do i need to do

0.212121

my name on my visa card is as typed but you do not accept it. why?

my name on my visa card is as typed but you do not accept it.

why?

0.075758

approximately how much would it be for a round trip from utica, ny, to ocala, fl, per person?

how much would it be for a round trip from utica, ny, to ocala, fl, per person?

approximately

0.150538

have made plan and added to cart , how do i pay for my reservations ?

how do i pay for my reservations ?

have made plan and added to cart ,

0.507246

the system says the zip code is not correct for my card. however i know this is a mistake as the zip code is correct. what can i do?

the system says the zip code is not correct for my card.

however i know this is a mistake as the zip code is correct. what can i do?

0.568182

i need to take my car. can it be loaded in pittsburgh?

i need to take my car.

can it be loaded in pittsburgh?

0.574074

hello, when i go to check out, my aaa discount is not there. please advise

when i go to check out, my aaa discount is not there.

hello, please advise

0.283784

i think i booked a trip for nov. 14 but cant find my reservation

cant find my reservation

i think i booked a trip for nov. 14 but

0.6

what happens if you cannot make the train that you reserved? is there a problem using the ticket for another time?

what happens if you cannot make the train that you reserved?

is there a problem using the ticket for another time?

0.464912

i need to get back to mt vernon early- we have to catch an 8pm ferry

i need to get back to mt vernon early

- we have to catch an 8pm ferry

0.455882

i have chosen a ticket i would like to purchase but do not see how to purchase online

do not see how to purchase online

i have chosen a ticket i would like to purchase but

0.611765

is the 85 a one way fare? i asked for round trip

is the 85 a one way fare?

i asked for round trip

0.44898

what dates in january 2016 can i get round trip tickets from st. cloud, mn. to denver, co. and back?

round trip tickets from st. cloud, mn. to denver, co.

what dates in january 2016 can i get and back?

0.46

hello i wanted to ask if you have a coupon code i can use

i wanted to ask if you have a coupon code i can use

hello

0.105263

can you get us a better price.mr husband is narfe and i am aarp.we are seniors its for auto train nov.10th in roomette

can you get us a better price.

mr husband is narfe and i am aarp.we are seniors its for auto train nov.10th in roomette

0.745763

i want to travel on 20 nov from nfk to was on 84 ne regional, then take aceila to providence. possible?

i want to travel on 20 nov from nfk to was on 84 ne regional, then take aceila to providence.

possible?

0.087379

if my train leaves at 809am when should we arrive? i already have etickets

if my train leaves at 809am when should we arrive?

i already have etickets

0.306667

trying to find the roundtrip price from fayetteville, nc to washington, dc and return

trying to find the roundtrip price from fayetteville, nc to washington, dc

and return

0.129412

im trying to order a ticket online. i check the box that says, us address, and then when i click to order the ticket it tells me i have to select a country.

im trying to order a ticket online.

i check the box that says, us address, and then when i click to order the ticket it tells me i have to select a country.

0.764331

hopefully, you can help me. trying to find a train from pensacola florida to fort myers florida.

find a train from pensacola florida to fort myers florida.

hopefully, you can help me. trying to

0.395833