gorkemsevinc/RelationalStrategiesinCustomerService

hi, i looked up the schedule from san diego to irvine the first time about one hour ago for 112415 and it showed a train departing san diego at 1200 noon. now i looked it up again and it shows the

i

hi, looked up the schedule from san diego to irvine the first time about one hour ago for 112415 and it showed a train departing san diego at 1200 noon. now i looked it up again and it shows the

0.994975

the web site will often not let me put a departure date in so that i can not continue booking

the web site will often not let me put a departure date in

so that i can not continue booking

0.365591

id like to sign up for cname- guest reward points. how do i get a member number and password?

id like to sign up for cname- guest reward points.

how do i get a member number and password?

0.446809

we have a reservation on the 121815 for 3 adults reservation number one of our party is now travelling on the 121915 is it possible to transfer one adult ticket to that day

is it possible to transfer one adult ticket to that day

we have a reservation on the 121815 for 3 adults reservation number one of our party is now travelling on the 121915

0.699454

i am seeing my departure, how do i see my return train and book it?

how do i see my return train and book it?

i am seeing my departure,

0.38806

hi i am looking for a train that will go from pueblo co to garden city, ks and i am not understanding the routes and times on the website

i am looking for a train that will go from pueblo co to garden city, ks

hi and i am not understanding the routes and times on the website

0.474453

do you have a phone number, for customer service questions, regarding a future planned trip, from jacksonville, florida to milwaukee, wisconsin

do you have a phone number,

for customer service questions, regarding a future planned trip, from jacksonville, florida to milwaukee, wisconsin

0.804196

having trouble with my card, what number can i order tickets on the phone

what number can i order tickets on the phone

having trouble with my card,

0.39726

i cant get my password to log in. it never comes into my inbox. ive checked the spam filter.

i cant get my password to log in.

it never comes into my inbox. ive checked the spam filter.

0.62766

can i board a 1030 am train if my ticket is for a 230 train? how can i switch the time?

can i board a 1030 am train if my ticket is for a 230 train?

how can i switch the time?

0.292135

who long does it take for money to be refunded from a canceled ticket to clear

who long does it take for money to be refunded from a canceled ticket

to clear

0.102564

i have a 135pm departure from san luis obispo. what time should i be at the station before?

what time should i be at the station before?

i have a 135pm departure from san luis obispo.

0.51087

i need to make a reservation but im not paying for it now . online will not allow that do i have to call

i need to make a reservation but im not paying for it now

. online will not allow that do i have to call

0.451923

ok this is a first time purchase of a train ticket and i ned help to see if im doing it right

purchase of a train ticket and i ned help to see if im doing it right

ok this is a first time

0.258065

i need to cancel cancel reservation number . can i get a refund or a credit?

i need to cancel cancel reservation

number . can i get a refund or a credit?

0.560976

i made a reservation last night to go from emeryville to reno on feb 5, 2016. i tried to pay with my credit card but the message on my other computer says to wait while your bank authenticates this

the message on my other computer says to wait while your bank authenticates this

i made a reservation last night to go from emeryville to reno on feb 5, 2016. i tried to pay with my credit card but

0.58794

i want to bring my cats on the train. do i need to buy them a ticket?

i want to bring my cats on the train.

do i need to buy them a ticket?

0.449275

our son is graduating from college and loves trains. is it possible to buy a gift certificate for cname- to anywhere for him?

is it possible to buy a gift certificate for cname- to anywhere?

our son is graduating from college and loves trains. for him

0.488

i need a receipt from an octber 2015 reservation. how can i obtain? i have the reservation number.

i need a receipt

from an octber 2015 reservation. how can i obtain? i have the reservation number.

0.826531

i did not use my tickets on saturday for my return trip. may i get a refund?

may i get a refund?

i did not use my tickets on saturday for my return trip.

0.75

i booked a ticket from mtro park nj to boston. can i get on at penn station nyc several stops closer to boston without modifying ticket?

can i get on at penn station nyc several stops closer to boston without modifying ticket?

i booked a ticket from mtro park nj to boston.

0.338129

can you determine if a roomette is on upper or lower level? booked into room on car for train tomorrow

can you determine if a roomette is on upper or lower level?

booked into room on car for train tomorrow

0.473684

hi im traveling tomorrow and i was wondering how many bags i could bring without added costs

i was wondering how many bags i could bring without added costs

hi im traveling tomorrow and

0.322581

hi! i am traveling coach on wednesday. can i upgrade to a

can i upgrade

hi! i am traveling coach on wednesday.to a

0.736842

to change a reservation, must you do that before the time of your current reservation?

to change a reservation,

must you do that before the time of your current reservation?

0.72093

how much is it to extend my stay if i already paid for my ticket?

how much is it to extend my stay

if i already paid for my ticket?

0.492308

i keep getting a spurious error message id 108a saying cannot find train service matching your request, which of course is not true, i travel this route routinely. what is the problem?

i keep getting a error message id 108a

spurious saying cannot find train service matching your request, which of course is not true, i travel this route routinely. what is the problem?

0.790323

i purchased tickets through my travel agent and would like to receive a print out of the ticket. can i do that through you?

would like to receive a print out of the ticket.

i purchased tickets through my travel agent andcan i do that through you?

0.593496

are prices listed for roomettes for the room 1 or 2 people or per person i.e. 2 people in a roomette is double the listed price?

are prices listed for roomettes for the room or per person

1 or 2 people i.e. 2 people in a roomette is double the listed price?

0.55303

hey, if i need to get a refund for a ticket, can i request this online or over the phone or do i have to send it by mail?

if i need to get a refund for a ticket, can i request this online or over the phone or do i have to send it by mail?

hey,

0.041322

i want to go from martinez, ca to reno, nv on the calif. zephyr. i do not want to transfer to a bus in sacto. does the zephyr go straight thru to reno?

does the zephyr go straight thru to reno?

i want to go from martinez, ca to reno, nv on the calif. zephyr. i do not want to transfer to a bus in sacto.

0.728477

i want to buy tickets however we have 2 adults going to one city and will be bring one child back from the other city can we pay for all of that now?

i want to buy ticketscan we pay for all of that now?

however we have 2 adults going to one city and will be bring one child back from the other city

0.651007

why arent the prices here???then when i want to reserve a seat again no prices?

why arent the prices here

???then when i want to reserve a seat again no prices?

0.675

trying to reset my password but cname- isnt sending me an email.

trying to reset my password

but cname- isnt sending me an email.

0.569231

i am 22 and if my brother doesnt have an identification card can he show his birth certificate to get on train?

can he show his birth certificate to get on train?

i am 22 and if my brother doesnt have an identification card

0.553571

i booked a ticket for a certain location but am now boarding at a different station closer to my destination is that ok?

i booked a ticket for a certain location but am now boarding at a different station closer to my destination

is that ok?

0.091667

i cant get into my email to get my ticket. can the ticket office print one for me?

i cant my ticket.

get into my email to get can the ticket office print one for me?

0.771084

i am in new york and trying to upgrade my seats for tomorrow

i am trying to upgrade my seats for tomorrow

in new york and

0.266667

could not print my e-ticket----can i print it out at the station?

can i print it out at the station?

could not print my e-ticket----

0.476923

am wanting a ticket from spokane, wa to jefferson city, mo. keep getting an error message. problem finding service

am wanting a ticket from spokane, wa to jefferson city, mo

. keep getting an error message. problem finding service

0.491228

i have a ticket for the 730 train leaving glendale, ca. to solana beach. i dont know if i can make it as i am caught in traffic on the 5 freeway. i have a business class ticket and would like to cat

i have a ticket for the 730 train leaving glendale, ca. to solana beach. i dont know if i can make it

as i am caught in traffic on the 5 freeway. i have a business class ticket and would like to cat

0.48

was is the 80 train due at union station, washington dc delayed

is the 80 train due at union station, washington dc delayed

was

0.046875

how much does it cost to get ft. lauderdale ti jacksonville? one adult.

how much does it cost to get ft. lauderdale ti jacksonville?

one adult.

0.15493

i need to get to east lansing, mi from chicago, il is it possible to buy a ticket at union station? i dont have a credit card to buy it on your site

is it possible to buy a ticket at union station?

i need to get to east lansing, mi from chicago, il i dont have a credit card to buy it on your site

0.671141

need a train into grand central- i am sating at a hotel in peral river ny - what is my best and closest station?

what is my best and closest station?

need a train into grand central- i am sating at a hotel in peral river ny -

0.678571

i just purchest a ticket and dont know if it went through i lost the page

i just purchest a ticket and dont know if it went through

i lost the page

0.205479

looking for the pricing ,hopefully some discounts from phoenix to charelston ,s.c. around the

discounts from phoenix to charelston ,s.c.

looking for the pricing ,hopefully some around the

0.537634

i reisde in ------------------------------------- and i would like to go to penn staion at newark new jersey is ther a route on this destination

i reisde in ------------------- and i would like to go to penn staion at newark new jersey

------------------ is ther a route on this destination

0.375

i want to go ia cedar rapid and i dont what station is close

i want to go ia cedar rapid

and i dont what station is close

0.533333

i am a current police officer traveling within colorado and was wondering if its ok to travel with my handgun on my person concealled

wondering if its ok to travel with my handgun on my person concealled

i am a current police officer traveling within colorado and was

0.481203

hi, if i cancel my reservation for monday 1130 will i still get a refunde-voucher?

if i cancel my reservation for monday 1130 will i still get a refunde-voucher?

hi,

0.047619

i want to purchase tickets with cash. how can i do this? i do not have a credit card that works online

i want to purchase tickets with cash.

how can i do this? i do not have a credit card that works online

0.627451

hello, i am leaving from the ann arbor cname- station tomorrow to chicago...returning late friday evening. is there parking and what will the cost be?

is there parking and what will the cost be?

hello, i am leaving from the ann arbor cname- station tomorrow to chicago...returning late friday evening.

0.713333

i made a change to my reservation but havent received confirmation email or eticket. been at least 15 minutes. can you help?

i made a change to my reservation but havent received confirmation email or eticket.

been at least 15 minutes. can you help?

0.312

i hiw do we get tickets information forbourcahased tickets if we misplaced the email?

do we get tickets information if we misplaced the email?

i hiw forbourcahased tickets

0.329412

hi, im trying to get some info on traveling from new orleans to flagstaff az on cname-!

im trying to get some info on traveling from new orleans to flagstaff az on cname-!

hi,

0.045977

im buying the ticket for someone other then my self. where do i put the passengers name?

where do i put the passengers name?

im buying the ticket for someone other then my self.

0.590909

im interested in travelling from the harrisburg, pa area to new york city, penn station. what choices do i have?

im interested in travelling from the harrisburg, pa area to new york city, penn station.

what choices do i have?

0.20354

i need to go to fla with my car myself friend i found a trip from newark airport to hollywood fla trip is less than 1 hour for 300. to 600 dollars am i looking in the right place train silver met

i need to go to fla with my car myself friend

i found a trip from newark airport to hollywood fla trip is less than 1 hour for 300. to 600 dollars am i looking in the right place train silver met

0.756345

i have ordered my ticket online for a trip leaving tomorrow. how soon do i have to pick up the tickets?

how soon do i have to pick up the tickets?

i have ordered my ticket online for a trip leaving tomorrow.

0.592233

im trying to get my son and his family from northern vt to minnesota. is that possible?

im trying to get my son and his family from northern vt to minnesota.

is that possible?

0.206897

is there an additional fee to exchange ticket to a later train other than the difference in cost of the ticket?

is there an additional fee to exchange ticket to a later train

other than the difference in cost of the ticket?

0.432432

i need help changing an email address. i put in the wrong email.

i need help changing an email address.

i put in the wrong email.

0.390625

i have not gotten an email confirmation what do i need to do

i have not gotten an email confirmation

what do i need to do

0.35

i have tried to change my password 3 times and my account still will not open. what is the problem

i have tried to change my password 3 times and my account still will not open.

what is the problem

0.204082

the price for a room, is that per person or 2 people together

the price for a room, is that per person

or 2 people together

0.327869

what does a roomette for 2 people cost going from dallas texas to penn station new york city on 1218 and on 1226, need restroom in roomette

what does a roomette for 2 people cost going from dallas texas to penn station new york city on 1218 and on 1226,

need restroom in roomette

0.184397

hi id like to take the train from antioch ca to fresno ca on thursday, dec. 3. why cant i search the rate for this?

id like to take the train from antioch ca to fresno ca on thursday, dec. 3.

hi why cant i search the rate for this?

0.34188

i am trying to reserve seats but i get an error message

i am trying to reserve seats

but i get an error message

0.490909

hi, i would like to buy our 5 cars on february 9th 2016 from pdx union station to seattle

i would like to buy our 5 cars on february 9th 2016 from pdx union station to seattle

hi,

0.044944

looking at a ticket from milwaukee airport to new orleans...if we want a sleeper two seniors, do we add the value price and the sleeper price to get the total price of the ticket for the two of us?

if we want a sleeper two seniors, do we add the value price and the sleeper price to get the total price of the ticket ?

looking at a ticket from milwaukee airport to new orleans...for the two of us

0.386935

i am moving across country. can i send my pets on cname-?

can i send my pets on cname-?

i am moving across country.

0.491228

i never received a email for the one way reservation on made on 112715. from martinez, ca to fresno, ca departure 122415 at 800 something am.

i never received a email for the one way reservation on made on 112715. from martinez, ca to fresno, ca departure 122415 at 800

something am.

0.089041

im going from lancaster pa to portland maine i cannot proceed with the schedule because i have an error with the portland maine station

im going from lancaster pa to portland maine i cannot proceed with the schedule

because i have an error with the portland maine station

0.398551

im trying to understand the discounts. to get a great discount for my ticket. im traveling from portland oregon to seattle.

im traveling from portland oregon to seattle.

im trying to understand the discounts. to get a great discount for my ticket.

0.624

----- how do i create a round trip ticket by paying partial cash and rewards points?

how do i create a round trip ticket by paying partial cash and rewards points?

-----

0.071429

my daughter is in train 91 from tampa to del ray florida shes texting me saying train has been going only 2 mph for an hour now. what is the problem so i can let her know. no one has informed the pas

my daughter is in train 91 from tampa to del ray florida train has been going only 2 mph for an hour now. what is the problem so i can let her know.

shes texting me saying no one has informed the pas

0.255

my family wants to go to orlando florida in the summer how much would it cost for four adults

my family wants to go to orlando florida in the summer

how much would it cost for four adults

0.408602

hi, i was booking a roundtrip from ncr to nyp. i walked away from my computer for about an hour and all of the afternoon return trips from nyp to ncr on sunday 126 disappeared from the options.

i was booking a roundtrip from ncr to nyp.

hi, i walked away from my computer for about an hour and all of the afternoon return trips from nyp to ncr on sunday 126 disappeared from the options.

0.778351

i thought i signed in as a senior citizen. how can i confirm that??

i thought i signed in as a senior citizen.

how can i confirm that??

0.373134

i didnt realize a aaa discount might be available; can you please let me know if there might be a discount on the fares noted in my itinerary?

can you please let me know if there might be a discount on the fares noted in my itinerary?

i didnt realize a aaa discount might be available;

0.363636

i have three rides left on my 10-ride pass that i will not use, is there anyway to get an extension for 2 of them to 129. they expire on 127.

i have three rides left on my 10-ride pass that i will not use, is there anyway to get an extension

for 2 of them to 129. they expire on 127.

0.307692

hello! does a flexible ticket mean i can change my train the day of?

does a flexible ticket mean i can change my train the day of?

hello!

0.102941

my daughter wants to relocate from the bronx to florida. does not drive. how can we get her personal belongs, to florida so that she can fly to florida

how can we get her personal belongs, to florida so that she can fly to florida

my daughter wants to relocate from the bronx to florida. does not drive.

0.483444

i just reserved tickets, reservation number ------ but could not find the guest reward number for one passenger. i have that number now, how can i add it to the reservation

i just reserved tickets, guest reward number how can i add it to the reservation

reservation number ------ but could not find the for one passenger. i have that number now,

0.534884

i have a receipt for my tickets for november 2. ticket number is i need to print the tickets

i need to print the tickets

i have a receipt for my tickets for november 2. ticket number is

0.745283

hi -----, 2 questions plase. i am taking the acela to boston at the weekend as i am going to hyannisport,. which station do i go to please. also when i was booking a first class ticket the ticket in

i am taking the acela to boston at the weekend as i am going to hyannisport,. which station do i go to please.

hi -----, 2 questions plase. also when i was booking a first class ticket the ticket in

0.439394

i have a round trip ticket from boston to nyc. on the return, i would prefer to get on the train in new rochelle instead of penn station. how can i make this change and how much will it cost to chan

how can i make this change and how much will it cost

i have a round trip ticket from boston to nyc. on the return, i would prefer to get on the train in new rochelle instead of penn station. to chan

0.732323

hi -----. looking to book a round trip ticket from eugene oregon to reno nevada and back to eugene can you help me with that or is there a number i can call to get this going. thank you

ooking to book a round trip ticket from eugene oregon to reno nevada

hi -----. land back to eugene can you help me with that or is there a number i can call to get this going. thank you

0.627027

ever since i had my accounts combined during the past hour, im unable to log in. i need to buy a ticket now-- its the last one at the price. what should i do

im unable to log in.

ever since i had my accounts combined during the past hour, i need to buy a ticket now-- its the last one at the price. what should i do

0.867925

i dont see any available tickets for sale for travel tofrom portland tomorrow. are these all sold out, or is there a 24 hour window where i need to call in or get tickets elsewhere?

i dont see any available tickets for sale for travel tofrom portland tomorrow.

are these all sold out, or is there a 24 hour window where i need to call in or get tickets elsewhere?

0.557377

going to la, what is the westwood station, is that with a bus transfer?

what is the westwood station, i

going to la, s that with a bus transfer?

0.56338

we are scheduled to take a train from lax to new orleans on the 27th of november - when is the latest we can cancel - we have a bedroom - for the 10 fee? can we cancel on line?

when is the latest we can cance

we are scheduled to take a train from lax to new orleans on the 27th of november - l - we have a bedroom - for the 10 fee? can we cancel on line?

0.824859

need to obtain price for travel to medford oregon from 11302015 thru december 5, 2015. does cname- go directly to medford?

need price for travel to medford oregon from 11302015 thru december 5, 2015. does cname- go directly to medford?

to obtain

0.080645

help me understand the difference between 8 empire builder and 28 empire builder. why the price difference? is the price quoted 49.30 for round trip or one way?

help me understand the difference between 8 empire builder and 28 empire builder.

why the price difference? is the price quoted 49.30 for round trip or one way?

0.496933

i am looking for a round ticket from oxnard ca to temecula ca but i am unsure of what stations are near me. also i need a ticket price and if possible to buy tickets at the cname- station not online.

i am looking for a round ticket from oxnard ca to temecula ca what stations are near me. i need a ticket price and to buy tickets at the cname- station not online.

but i am unsure of also if possible

0.180905

hello -----, i am traveling from los angeles to miami. how many days and how many changing trains?

how many days and how many changing trains?

hello -----, i am traveling from los angeles to miami.

0.55102

can i upgrade my reservation tonight to a sleeping accommodation? reservation ------

can i upgrade my reservation tonight to a sleeping accommodation?

reservation ------

0.223529

please, change the used email address on my account from ------------------- to ------------------

change the email address on my account

please, usedfrom ------------------- to ------------------

0.602041

i need a copy of a cancellation receipt for reservation ------- cancelled nov 18th.

i need a copy of a cancellation receipt

for reservation ------- cancelled nov 18th.

0.518072