gorkemsevinc/RelationalStrategiesinCustomerService

i purchased two round trip tickets res ------ from raleigh, n.c.to tampa, fla back. i had a viewliner roomette going to tampa but coach seats on return trip.is a roomette available now?

is a roomette available now?

i purchased two round trip tickets res ------ from raleigh, n.c.to tampa, fla back. i had a viewliner roomette going to tampa but coach seats on return trip.

0.852632

i want to print my upcoming ticket. the refrence is ------ and my email address is ----------------------------

i want to print my upcoming ticket.

the refrence is ------ and my email address is ----------------------------

0.690265

hi...im trying to book 2 adults to hamlet from lakeland....on their return trip they are bringing two minor children back...i need help

im trying to book 2 adults to hamlet from lakeland....on their return trip they are bringing two children back

hi...minor ...i need help

0.185185

i just thought i booked a trip and then it just paused while it said it was authenticating the payment with my bank.i waited an hour plus and then hit return. looks like it didnt take. is this normal

i booked a trip and then it just paused while it said it was authenticating the payment with my bank.i waited an hour plus and then hit return. is this normal

i just thought looks like it didnt take.

0.21

i purchased an e-ticket reservatiion ------ but have not received a ticket via my email

i purchased an e-ticket but have not received a ticket via my email

reservatiion ------

0.238636

im trying to buy a round trip ticket for my daughter. do i need to do each ticket separately? it seems so. i know she has an cname- card. but shes not reachable right now. is there a way to use it?

im trying to buy a round trip ticket for my daughter.

do i need to do each ticket separately? it seems so. i know she has an cname- card. but shes not reachable right now. is there a way to use it?

0.725

does a train ride from newark nj to rochester ny really only take 24 minutes? thats what the site is saying. does a train go from newark to rochester ny?

does a train ride from newark nj to rochester ny really only take 24 minutes?

thats what the site is saying. does a train go from newark to rochester ny?

0.493506

hi...would it be possible to change my ticket for nov 6th to nov 8th instead? my reservation number is

would it be possible to change my ticket for nov 6th to nov 8th instead?

hi... my reservation number is

0.33945

cannot log into my account. tried to link my rewards to my cname- account and it wont work. i have my email address and password. and it wont let me log in. it states wrong user name or password.

cannot log into my account.

tried to link my rewards to my cname- account and it wont work. i have my email address and password. and it wont let me log in. it states wrong user name or password.

0.85641

-----, we would like to travel from seattle to san diego on the coast starlight whenever to arrive in san diego on 21816. is that possible?

we would like to travel from seattle to san diego on the coast starlight whenever to arrive in san diego on 21816.

-----, is that possible?

0.177305

hi -----, trying to get a price for travel for 2 going to ny from chicago on dec. 17 . returning from stamford, ct, to chicago on dec. 21 or 22

trying to get a price for travel for 2 going to ny from chicago on dec. 17 . returning from stamford, ct, to chicago on dec. 21 or 22

hi -----,

0.06993

hi -----. i need the receipts from these two train trips that ------ ------- took on friday, november 6th. and those are tickets from portland, me originally

i need the receipts from these two train trips

hi -----. that ------ ------- took on friday, november 6th. and those are tickets from portland, me originally

0.763819

hi ----- my son is leaving out of penn statio tomorrow morning. does he need to get there earlier than normal.

does he need to get there earlier than normal.

hi ----- my son is leaving out of penn statio tomorrow morning.

0.581818

hey -----, yesterday and this morning i called cname-, however, looks like tour calling system had trouble, and i could not reschedule very well.

i called cname-, tour calling system had trouble, and i could not reschedule very well.

hey -----, yesterday and this morning however, looks like

0.393103

i cannot link my cname-.com and cname- guest rewards accounts. it keeps telling me that i am entering the incorrect email address andor password, but i know both the email and password are correct be

i cannot link my cname-.com and cname- guest rewards accounts.

it keeps telling me that i am entering the incorrect email address andor password, but i know both the email and password are correct be

0.69

hi -----....459 for the 15 day trip. is that just one way? or round trip?

459 for the 15 day trip. is that just one way? or round trip?

hi -----....

0.162162

i am interested in transporting a vehicle from south florida to boston massachusetts. is that available with cname- and if so how much are the rates??

i am interested in transporting a vehicle from south florida to boston massachusetts.

is that available with cname- and if so how much are the rates??

0.426667

i need the direct phone number for the cname- train station in tampa, fl since i need to ask about their parking and availability and possible fees

i need the direct phone number for the cname- train station in tampa, fl

since i need to ask about their parking and availability and possible fees

0.503401

i am a cname- monthly pass holder between penn station and albnayrensselaer station. can i use my pass on the 291 ethan allen express dep. 315 112515 or the 49 lake shore limited dep 340 1125?

can i use my pass on the 291 ethan allen express

i am a cname- monthly pass holder between penn station and albnayrensselaer station. dep. 315 112515 or the 49 lake shore limited dep 340 1125?

0.752525

how can i get cname- rewards credit for a trip that i took this past wednesday and forgot to give my rewards number to the ticket agent when i bought the ticket at the station?

how can i get cname- rewards credit for a trip

that i took this past wednesday and forgot to give my rewards number to the ticket agent when i bought the ticket at the station?

0.738636

i have a valid cname- gift certificate in the amt of 250. how do i apply it toward a ticket i am buying online today?

how do i apply it toward a ticket i am buying online today?

i have a valid cname- gift certificate in the amt of 250.

0.5

what happens to my guest rewards points now that chase guest rewards card is no longer used by cname-?

what happens to my guest rewards points

now that chase guest rewards card is no longer used by cname-?

0.617647

how long can i park at the roseville cname- station. i will be gone 12 days.

how long can i park at the roseville cname- station.

i will be gone 12 days.

0.302632

hi! what is the address of the cname- station in harpers ferry, wv. also, can you advise as to long term parking at that station. and finally, should i purpchace tickets in advance for the haers fer

what is the address of the cname- station in harpers ferry, wv. also, can you advise as to long term parking at that station. and finally, should i purpchace tickets in advance for the haers fer

hi!

0.020101

my last trip to los angeles was 38. im wondering if cname- honors veterans, aaa member, american legion foreign war veteran, and im a senior. whats the best price they can offer me? round-trip

whats the best price they can offer me?

my last trip to los angeles was 38. im wondering if cname- honors veterans, aaa member, american legion foreign war veteran, and im a senior. round-trip

0.790816

i cannot sign in to my rapid rewards account to buy a ticket. are cname- and rr different?? rr is

i cannot sign in to my rapid rewards account to buy a ticket.

are cname- and rr different?? rr is

0.440367

-----... how do i become a member of cname-? my daughter is in college and would like to travel back and forth. discounts for students?

how do i become a member of cname-?

-----... my daughter is in college and would like to travel back and forth. discounts for students?

0.740741

hey want to leave richmond at 8;25 but web site keeps defaulting departure to 1135? did i push the wrong button. can you fix it?

want to leave richmond at 8;25 but web site keeps defaulting departure to 1135?

hey did i push the wrong button. can you fix it?

0.372093

can i bring my autistic students 7 to visit to see the trains? do i need to set this up or can i just come with them?

can i bringautistic students 7 to visit to see the trains? do i need to set this up or can i just come with them?

my

0.033613

how does 725pm-1249pm equal 17 hr, 24 min? or, is the length of time after the transfer the total travel time?

how does 725pm-1249pm equal 17 hr, 24 min?

or, is the length of time after the transfer the total travel time?

0.614035

how does the cancelation policy work? is there is a fee for cancelling

is there is a fee for cancelling

how does the cancelation policy work?

0.542857

i would like to travel from paso robles, ca to san jose. i see there is a thruway bus but it says i must purchase a train ticket. but why is that since the bus goes from paso to san jose? i dont g

i would like to travel from paso robles, ca to san jose.

i see there is a thruway bus but it says i must purchase a train ticket. but why is that since the bus goes from paso to san jose? i dont g

0.71066

we have a roomette - does the checked luggage requirement apply for those? can we take the larger bags in the roomette?

can we take the larger bags in the roomette?

we have a roomette - does the checked luggage requirement apply for those?

0.630252

how much are student discounts? what do you have to do to get discount on the ticket. son in in college in new york and coming home for thanksgiving

how much are student discounts?

what do you have to do to get discount on the ticket. son in in college in new york and coming home for thanksgiving

0.790541

chase card cname- in november 2015. am i getting points in november?

am i getting points in november?

chase card cname- in november 2015.

0.542857

hi, i put the worng passenger info on a ticket. how can i change it?

i put the worng passenger info on a ticket.

hi, how can i change it?

0.367647

im trying to pay my fare but cannot get pass step 4...help

im trying to pay my fare but cannot get pass step 4

...help

0.118644

how i find a train not a bus a train from sfw to slt

how i find a train from sfw to slt

not a bus a train

0.346154

-----, is it possible to pay on cname-.com with an amex gift card?

is it possible to pay on cname-.com with an amex gift card?

-----,

0.106061

i am traveling by myself and i can not buy the tkt what can i do

i am traveling by myself and i can not buy the tkt

what can i do

0.203125

hi ----- i was scheduled to go on the train from van nuys to golehs but i ended up getting off at chatsworth because i was feeling ill is there anyway i could get a refund or a voucher for the remsim

is there anyway i could get a refund or a voucher

hi ----- i was scheduled to go on the train from van nuys to golehs but i ended up getting off at chatsworth because i was feeling ill for the remsim

0.75

what is the fare from columbia, south carolina to new york city. traveling on december 15, 2015, returning on january 9, 2016

what is the fare from columbia, south carolina to new york city.

traveling on december 15, 2015, returning on january 9, 2016

0.488

need a schedule from fullerton ca, to reno nv november 11 depart, november 29 return - 2 seniors

need a schedule from fullerton ca, to reno nv november 11 depart, november 29 return -

2 seniors

0.09375

i cant login. forgot my password. and the forgot password function is not working.

i cant login.

forgot my password. and the forgot password function is not working.

0.831325

im trying to travel from ny to johnson city tn. how do i get there

im trying to travel from ny to johnson city tn.

how do i get there

0.287879

hi, i am trying to book a ticket and it tells me that there is a system issue, can i call it my reservation?

i am trying to book a ticket

hi, and it tells me that there is a system issue, can i call it my reservation?

0.731481

i am looking for train or bus from wisconsin dells to menominee wi or eau claire wi please help

i am looking for train or bus from wisconsin dells to menominee wi or eau claire wi

please help

0.126316

what is price and schedule for three round trip tickets from williston, nd to la crosse wi to depart thurs. nov.12 and return sat. nov. 14?

williston, nd to la crosse wi to depart thurs. nov.12 and return sat. nov. 14?

what is price and schedule for three round trip tickets from

0.438849

i have just booked my ticket in coach. however, i am concerned that i did not get to emphasize that i want a seat next to a window, and also that i have to sit facing forward.

i want a seat next to a window,

i have just booked my ticket in coach. however, i am concerned that i did not get to emphasize that and also that i have to sit facing forward.

0.817143

i need to travel from santa ana, ca to kannaoplis,nc how do i do that

i need to travel from santa ana, ca to kannaoplis,nc

how do i do that

0.231884

dear ----- i want to travel from san diego to orlando only by train as i love train journey. i am from india and shortly visiting some relatives there. please guide me as to which train to catch where

i want to travel from san diego to orlando

dear ----- only by train as i love train journey. i am from india and shortly visiting some relatives there. please guide me as to which train to catch where

0.785

hello, we are a travel agency in berlin, germany, specialized on rail travel worldwide. once, we had a log in as cname- sales agency, but it seems no more to be active. what can we do? peter

once, we had a log in as cname- sales agency, but it seems no more to be active. what can we do?

hello, we are a travel agency in berlin, germany, specialized on rail travel worldwide. peter

0.494737

hi -----, i booked a trip this morning, that i need to change if possible and im not sure how to do it

i booked a trip this morning, that i need to change

hi -----, if possible and im not sure how to do it

0.504762

trying to see availability and possibly book coast starlight trip from lax, nov 20 to nov 29, but cant see how for this specific trip just see cname- routs in general. please advise?

coast starlight trip from lax, nov 20 to nov 29,

trying to see availability and possibly book but cant see how for this specific trip just see cname- routs in general. please advise?

0.735135

hi im trying to get idaho falls from either san bernardino or riverside ca. ive never booked a train reservation and cant seem to find a route.

im trying to get idaho falls from either san bernardino or riverside ca.

hi ive never booked a train reservation and cant seem to find a route.

0.503448

my son is in battle boro vt needs to get et no conway nh

my son is in battle boro vt needs to get t o conway nh

en

0.068966

hi, i am wondering if there is a train departing today and returning tomorrow evening from vancouver to seattle

a train departing today and returning tomorrow evening from vancouver to seattle

hi, i am wondering if there is

0.279279

i will be leaving utica, ny and going to new hyde park, ny. what traintrains would i use

i will be leaving utica, ny and going to new hyde park, ny.

what traintrains would i use

0.337079

hi, if i book a round trip ticket 10 days in advance do i get it 25 off?

if i book a round trip ticket 10 days in advance do i get it 25 off?

hi,

0.054795

----- i am trying to travel from st. paul, mn to lafayette in and i cannot seem to book it

i am trying to travel from st. paul, mn to lafayette in and i cannot seem to book it

-----

0.066667

i have tried severakl times to book my wife and i to nyc on nov 20 and keep getting errors ... what can i do

i have tried severakl times to book my wife and i to nyc on nov 20 and keep getting errors

... what can i do

0.157407

i want to travel from woodstock, il to kernersville, nc how can i travel by train.

i want to travel from woodstock, il to kernersville, nc

how can i travel by train.

0.317073

i am trying to book online and the find trains button under buy tickets appears not to be working. is this a known issue?

i am trying to book online

and the find trains button under buy tickets appears not to be working. is this a known issue?

0.780488

hi, im looking to book a ticket from wolfpoint, mt to sandpoint, id...

im looking to book a ticket from wolfpoint, mt to sandpoint, id...

hi,

0.056338

i want to add my guest rewards. i have trip laid out and in cart but dont know how to proceed.

i want to add my guest rewards

. i have trip laid out and in cart but dont know how to proceed.

0.684211

hi. we are trying to travel from nyc to boston tomorrow with 2 pieces of luggage. however all the scheduled trains say no checked baggage. how do we get 2 people with 2 suitcases on the train?

how do we get 2 people with 2 suitcases on the train?

hi. we are trying to travel from nyc to boston tomorrow with 2 pieces of luggage. however all the scheduled trains say no checked baggage.

0.723958

i have a reservation for this friday from new carrolton md to rhinecliff, ny and cannot find my ticket receipt-- what is the best way to retrieve this information for my trip.

cannot find my ticket receipt-- what is the best way to retrieve this information .

i have a reservation for this friday from new carrolton md to rhinecliff, ny and for my trip

0.525714

if going from 30th sreet to new yorl penn station - what is the difference between the acela and the keystone

what is the difference between the acela and the keystone

if going from 30th sreet to new yorl penn station -

0.477064

i have a service animal im traveling with. id like to take care of necessary paperwork prior to traveling

i have a service animal im traveling with.

id like to take care of necessary paperwork prior to traveling

0.588785

hi we have a reservation on the train going from doc to florida you 1231. how do we make a dinner reservation for dinner and breakfast

how do we make a reservation for dinner and breakfast

hi we have a reservation on the train going from doc to florida you 1231. dinner

0.607407

trying to get from either trenton nj or somewhere close by to that to concord, nh. there are cname- stations in both locations, but do trains not go between the two? please help!

trying to get from either trenton nj or somewhere close by to that to concord, nh.

there are cname- stations in both locations, but do trains not go between the two? please help!

0.539326

hi i have reservations for november 27th from bwi to new york penn station on the regular cname- but would like to change to acela is that possible?

i have reservations for november 27th from bwi to new york penn station on the regular cname- but would like to change to acela

hi is that possible?

0.135135

i want to apply for a job in cname-, tampa, fl. what is the website? thanks

i want to apply for a job in cname-, tampa, fl.

what is the website? thanks

0.36

hi, we are planning to go to roseville,ca from pleasanton, ca. is there a way to help me

we are planning to go to roseville,ca from pleasanton, ca.

hi, is there a way to help me

0.340909

hi i am looking for train tickets to ny penn station on december 11 for the 930 train. do you have any of the saver tickets left

do you have any of the saver tickets left

hi i am looking for train tickets to ny penn station on december 11 for the 930 train.

0.674419

if i have a coach ticket, can i upgrade to premiumbusiness at a later date if seats there are available

if i have a coach ticket, can i upgrade to premiumbusiness at a later date

if seats there are available

0.269231

want to go from sacramento to yosemite can you help me with planning.

want to go from sacramento to yosemite

can you help me with planning.

0.434783

hi -----, happy thanksgiving.....my grandson and his fiance want to come to fl from pa, do they need i.d. in pa to get on the train?

do they need i.d.to get on the train?

hi -----, happy thanksgiving.....my grandson and his fiance want to come to fl from pa, in pa

0.714286

hi i am looking for 2 tickets from stockton to roseville for 112715

i am looking for 2 tickets from stockton to roseville for 112715

hi

0.043478

just bought tickets on line and accidently put wrong email address to receive the tickets

put wrong email address to receive the tickets

just bought tickets on line and accidently

0.483146

i have a 13 lb terrier. can i take her on the auto train from va to fl?

can i take her on the auto train from va to fl?

i have a 13 lb terrier.

0.338028

im a member of narp and i thought i would get a 10 discount on my ticket? i just purchased a ticket on line and didnt see anything about 10 discount..i did however,get a senior discount.

im a member of narp and i thought i would get a 10 discount on my ticket?

i just purchased a ticket on line and didnt see anything about 10 discount..i did however,get a senior discount.

0.605263

i used to live in michigan so the trips you send me are revelant to there, now i live in keizer salem or so i need to see some trips from there!

so i need to see some trips from there!

i used to live in michigan so the trips you send me are revelant to there, now i live in keizer salem or

0.732877

i do not remember my password. is it possible to get it from you?

i do not remember my password.

is it possible to get it from you?

0.523077

my daughters train is delayed because of a train ahead of her with mechanical problems. she will probably miss her connection in nyc. what does she do?

my daughters train is delayed

because of a train ahead of her with mechanical problems. she will probably miss her connection in nyc. what does she do?

0.801325

hello - do you know if the 160 northeast regional serves alcohol? i am looking to travel on that train january 16th at 827 am from newark to boston

do you know if the 160 northeast regional serves alcohol?

hello - i am looking to travel on that train january 16th at 827 am from newark to boston

0.608108

-----, im trying to book a train from burbank airport to guadalupssanta maria, ca

im trying to book a train from burbank airport to guadalupssanta maria, ca

-----,

0.084337

----- i would like a price on a round trip to chester virginia, from kenner la.1 senior citizen disable ticket and 1 regular adult ticket.from dec. 19.15 to dec.27. 15 can you get me a price on that.

i would like a price on a round trip to chester virginia, from kenner la.1 senior citizen

----- disable ticket and 1 regular adult ticket.from dec. 19.15 to dec.27. 15 can you get me a price on that.

0.547739

due to illness we need to cancel our trip. how do we do that?

we need to cancel our trip.

due to illness how do we do that?

0.557377

need help finding fare from pitts to philly round trip. leave on nov 23 or 24, returning 29. i am disabled and will have a companion.

need help finding fare from pitts to philly round trip.

leave on nov 23 or 24, returning 29. i am disabled and will have a companion.

0.578947

hello i have a question. do you have to transfer trains going from san diego to chatsworth california

do you have to transfer trains going from san diego to chatsworth california

hello i have a question.

0.247525

it looks like i typed in the wrong departure date. i need to change it so my daughter can go to my nieces for thanksgiving. please help. reservation

i typed in the wrong departure date.

it looks like i need to change it so my daughter can go to my nieces for thanksgiving. please help. reservation

0.770701

hi are there any trains from taleehase florida to penn station ny?

are there any trains from taleehase florida to penn station ny?

hi

0.045455

im being denied access to the websites for both netflix and hulu. can you resolve this?

im being denied access to the websites for both netflix and hulu.

can you resolve this?

0.252874

im having trouble booking a trip. ive tried now twice and im not receiving confirmation of trip tickets.??

im not receiving confirmation of trip tickets.??

im having trouble booking a trip. ive tried now twice and

0.550459

train 774 that left slo at 650 am this morning encountered a problem at camatillo do you have a new eta san

train 774 that left slo at 650 am this morning encountered a problem at camatillo do you have a new eta

san

0.027778

hi, i need to add an existing reservation to my new account

i need to add an existing reservation to my new account

hi,

0.067797

i took a round trip from baltimore to stamford ct on thursday, 1119. whwn will the points be credited to my guest rewards? thanks, --- -------

whwn will the points be credited to my guest rewards?

i took a round trip from baltimore to stamford ct on thursday, 1119. thanks, --- -------

0.629371

i purchased tickets on the website and we got disconnected. i need to know if it went through?

i purchased tickets on the website and we got disconnected.

i need to know if it went through?

0.37234

i received a gift certificate last christmas december 2014 but have not yet used it to purchase a ticket. it looks like it expires after one year. can i extend the expiration date by a year?

can i extend the expiration date by a year?

i received a gift certificate last christmas december 2014 but have not yet used it to purchase a ticket. it looks like it expires after one year.

0.770833