gorkemsevinc/RelationalStrategiesinCustomerService

do i need to print tickets bought online or show on phone

do i need to print tickets bought online

or show on phone

0.280702

i reserved a train trip with one thruway bus seat, i have no information about that reservation on my e-ticket

i reserved a train trip , i have no information about that reservation on my e-ticket

with one thruway bus seat

0.227273

i would like to surpise my boyfriend of 4 years with train trip on november 21 trip to austin or dallas

train trip on november 21 trip to austin or dallas

i would like to surpise my boyfriend of 4 years with

0.514563

if i have a ticket for a certain time but could use an earlier ticket, what do i do?

i have a ticket but could use an earlier ticket

if for a certain time, what do i do?

0.428571

on wednsday, june 22 train numbr 2155 nyc to washington dc with a first class ticket, is a free meal included ?

nyc to washington dc with a first class ticket, is a free meal included ?

on wednsday, june 22 train numbr 2155

0.342342

trying to plan route penn ny to montgomery ny. can you help me?

trying to plan route penn ny to montgomery ny.

can you help me?

0.253968

do you have seats available for this evening for travel from chicago to springfield

have seats available for this evening from chicago to springfield

do you for travel

0.216867

there is an error message when i tried to purchase my tickets please help

there is an error message when i tried to purchase my tickets

please help

0.150685

hi i want to take auto train on dec. 2nd with my car and a cat in a small carrier - information please?

i want to take auto train on dec. 2nd with my car and a cat in a small carrier

hi - information please?

0.23301

what would the cost for 2 adult from toronto going to new york from dec4-dec6 round trip

cost for 2 adult from toronto going to new york from dec4-dec6

what would theround trip

0.272727

i am curious about the cost. i have selected 4 adults and 2 seniors for the value pack from denver to glenwood springs. it is round trip, so am i to assume it is then 551.60 for all six of us?

i have selected 4 adults and 2 seniors for the value pack from denver to glenwood springs. it is round trip, it is then 551.60 for all six of us?

i am curious about the cost. so am i to assume

0.238342

is the tukwila station an indoors building, rather then a platform. will it be well-lit and secure when arriving there about 10 pm. thank you

is the tukwila station indoors , rather then a platform. will it be well-lit and secure when arriving there about 10 pm.

an buildingthank you

0.141844

hi -----, im reviewing the train schedule from royal oak, mi to michigan city, in on nov. 28. only one time is provided on that date. however if i schedule the trip to chicago 3 times are available.

im reviewing the train schedule from royal oak, mi to michigan city, in on nov. 28. only one time is provided on that date. if i schedule the trip to chicago 3 times are available.

hi -----, however

0.090452

looking for train from grand central station, nyc, to croton on husdon on sat tp arrive about 12 or 1230. do not want to download the transportation app

looking for train from grand central station, nyc, to croton on husdon on sat arrive about 12 or 1230

tp . do not want to download the transportation app

0.333333

hi conf. do we need to check in today for we leave tomorrow

do we need to check in today

hi conf. for we leave tomorrow

0.552239

i just placed a reservation for november 13th 2015 round trip to washington dc union station and i have not received my eticket.

i just placed a reservationi have not received my eticket.

for november 13th 2015 round trip to washington dc union station and

0.546875

how would i take train from iowa to spokane would i need to switch trains?

from iowa to spokane

how would i take train would i need to switch trains?

0.716216

ive been getting e-mails from cname- but i cannot log on to my account

cannot log on to my account

ive been getting e-mails from cname- but i

0.614286

im looking for a train going to hamlet from wilmington delware around 1128

im looking for a train going to hamlet from wilmington delware

around 1128

0.173333

i need to track a train number, but i dont know the train number but i know the station

i need to track a train number, i know the station

but i dont know the train number but

0.425287

can you help me apply a promo even though i dont quite fit the criteria

can you help me apply a promo even though i dont fit the criteria

quite

0.084507

bought one way from no to memphis this sunday. can you tell me the departure time in new orleans?

bought one way from no to memphis this sunday. can you tell me the departure time ?

in new orleans

0.14433

hi ----- , i am looking at travel from jan 10,2016 ,from st.paul mn. to new orleans la.

i am looking at travel from from st.paul mn. to new orleans la.

hi ----- , jan 10,2016 ,

0.275862

i need to cancel my trip. how do i go about doing that?

i need to cancel my trip.

how do i go about doing that?

0.527273

i have a broken ankle use a mobile scooter for transportation. as i look to book a ticket, it says 1 coach wheelchair space but the definition shows a spot to park the scooter but not to sit. ??

use a scooter . as i look to book a ticket, it says 1 coach wheelchair space but the definition shows a spot to park but not to sit. ??

i have a broken ankle mobile for transportationthe scooter

0.308081

does train go straight through from reno, nv to san diego, ca

does train go straight from reno, nv to san diego, ca

through

0.131148

im trying to price a trip from peoria, il to cary, nc. please assist

im trying to price a trip from peoria, il to cary, nc.

please assist

0.188406

why dont i see an option to purchase the ticket for the 796 surfliner from santa barbara, ca to ventura, ca at 659 departure time on saturday, november 7, 2015

i see an option to purchase the ticket for the 796 surfliner from santa barbara, ca to ventura, ca

why dont at 659 departure time on saturday, november 7, 2015

0.385093

we have reservations on the auto train for nov.12 to lorton va. are the trains up and running because of the past storms?

are the trains up and running

we have reservations on the auto train for nov.12 to lorton va.because of the past storms?

0.743802

the the auto train to florida have wifi in all the cars or just in one car?

the auto train to florida have wifi in all the cars ?

the or just in one car

0.293333

hi. can i get on at one stop after the one i have on my reservation

can i get on at one stop after the one i have on my reservation

hi.

0.058824

hi -----. we have tickets from ny penn to albany at 515 and would like to leave earlier. is that possible

we have tickets from ny penn to albany at 515 and would like to leave earlier.

hi -----. is that possible

0.245283

----- what is the senior ticket price from osceola, ia to denver, co?

what is the senior ticket price from osceola, ia to denver, co?

-----

0.086957

what time arrival if dallas departure nov. 20 , train 422 to chicago union station?

what time arrival train 422 to chicago union station?

if dallas departure nov. 20 ,

0.361446

i need a faster way to contact the office of customer relations. i have their address. i would like an email or a telephone .

contact the office of customer relations. email or a telephone .

i need a faster way to i have their address. i would like an

0.47619

i have not yet received my email ticket. is there a problem? thank you

i have not yet received my email ticket.

is there a problem? thank you

0.414286

i am trying to get a train ticket for november 12th this thursday from jackson, ms to ladson, sc 29456. can you assist?

i am trying to get a train ticket for november 12th from jackson, ms to ladson, sc

this thursday 29456. can you assist?

0.302521

how do i book travel from southern ca camarillo to san francisco. i know i need to do a combination of a train and bus.

how do i book travel from camarillo to san francisco.

southern cai know i need to do a combination of a train and bus.

0.528926

it says i have qwrong zip code, but i entered correct number

it says i havewrong zip code,

qbut i entered correct number

0.508197

i am trying to make a reservation and it says system down. is there a phone number i can call?

i am trying to make a reservation . is there a phone number i can call?

and it says system down

0.244681

how do i get a refund for my ticket? i wont be needing it

how do i get a refund for my ticket?

i wont be needing it

0.362069

is i need to buy a ticket now for next week trip ?

i need to buy a ticket now for next week trip ?

is

0.06

going to the chargers game from oceanside, where is sd to i go?

from oceanside, where is sd to i go?

going to the chargers game

0.412698

want to travel from mt. plesant iowa to kirkwood mo. on 12222015 and need to buy a round trip ticket

want to travel from mt. plesant iowa to kirkwood mo. on 12222015 and need round trip ticket

to buy a

0.088235

id like to schedule a one-way ticket from penn station nyc to philadephia on 1218, but i cant seem to see how to do that on the website.

id like to schedule a one-way ticket from penn station nyc to philadephia on 1218

, but i cant seem to see how to do that on the website.

0.402878

i cannot find any trains departing from niagara falls going towards toronto. is the train down?

i cannot find any trains departing from niagara falls going towards toronto.

is the train down?

0.189474

i amking cname- reseverations for 2 people and the other is not a guest rewards member. it appears it will not process without a a memeber rewards number.

it will not process without a a memeber rewards number.

i amking cname- reseverations for 2 people and the other is not a guest rewards member. it appears

0.642857

trying to log in, forgot my password and clicked the link but never got it sent to me

forgot my password and clicked the link but never got it sent to me

trying to log in,

0.211765

how do i modify my reservation? it seems like my only option is to cancel and rebook - is that the case?

how do i modify my reservation?

it seems like my only option is to cancel and rebook - is that the case?

0.692308

hi -----, i need to know the approx. cost of a ride from bellingham wa to la. i would like to stop as close to vancouver wa. then depart from there to as close to lompoc ca and depart from there la

i need to know the approx. cost of a ride from bellingham wa to la.

hi -----,i would like to stop as close to vancouver wa. then depart from there to as close to lompoc ca and depart from there la

0.649746

how do i redeem points for a round trip ticket--i only see one way?

how do i redeem points for a round trip ticket

--i only see one way?

0.313433

i see that on the adirondack train i can take 2 carryons measuring 28x22x14 -- correct?

i see that on the adirondack train i can take 2 carryons measuring 28x22x14

-- correct?

0.122222

is there a train that goes from boston to new york that i can check a bag on to?

is there a train that goes from boston to new york that i can check a bag on ?

to

0.025

----- who would you recommend me contact regarding implementing digital signage to enhance your customers experience?

who would you recommend me contact regarding implementing digital signage to enhance your customers experience?

-----

0.050847

im looking at a roundtrip from cleveland oh to greenville sc what time will i arrive in greenville sc if i book it on dec 5.

im looking at a roundtrip from cleveland oh what time will i arrive in greenville sc if i book it on dec 5.

to greenville sc

0.129032

i cant log into my account, and i have reset my password with no luck

i cant log into my account, and i have reset my password

with no luck

0.171429

id like to add a non-synchronous ticket and seat starting from newark, nj baltimore with this ticket. is that possible?

id like to add a non-synchronous ticket and seat starting from newark, nj baltimore with this ticket.

is that possible?

0.138211

if someone needs assistance getting from the vehicle drop off point, to the actual train, how do we arrange that?

if someone needs assistance getting from the vehicle drop off point, to the actual train

, how do we arrange that?

0.221239

i am travelling to harrisburg, pa to the usctlha grand review. i was told there is a discount rate for 1st and 2nd passengers. can you confirm?

i am travelling to harrisburg, pa i was told there is a discount rate for 1st and 2nd passengers.

to the usctlha grand review.can you confirm?

0.307692

i will like to travel from atlanta to boston without using any buses, is that possible?

i will like to travel from atlanta to boston without using any buses

, is that possible?

0.218391

hello-i need to call in payment for a reservation i just booked....this is the first time i have booked cname- in my system

i need to call in payment for a reservation i just booked

hello-....this is the first time i have booked cname- in my system

0.536585

i sent the ticket i bought for a friend to the wrong email address, can you help

i sent the ticket i bought for a friend to the wrong email address

, can you help

0.175

hi, i reset my password and it continues to tell me it is incorrect and wont let me log in

i reset my password and it continues to tell me it is incorrect and wont let me log in

hi,

0.043956

why isnt there any train schedules listed for west trenton train station? i was always able to board a train in ewing.

why isnt there any train schedules listed for west trenton train station?

i was always able to board a train in ewing.

0.383333

if changing the date of a trip same departure and destination is there a penalty?

if changing the date of a tripis there a penalty?

same departure and destination

0.409639

i cant find any tickets for my request. what do i do?

i cant find any tickets for my request.

what do i do?

0.240741

i am trying to book a seat to philadelphia. it say nan unreserved coach seat. what does nan mean

i am trying to book a seat to philadelphia. what does nan mean

it say nan unreserved coach seat.

0.354167

needing to find how to take the train from ossining n.y. to raleigh north carolina on 122815 return on 12216 , how much a round trip ticket will be? wht time does the train depart in the morning

how to take the train from ossining n.y. to raleigh north carolina on 122815 return on 12216 , how much a round trip ticket will be? wht time does the train depart

needing to find in the morning

0.15

what is the age limit for a teenager traveling alone and is that an option

what is the age limit for a teenager traveling alone

and is that an option

0.283784

how do i buy a ticket and i want to apply my credit

how do i buy a ticket and apply my credit

i want to

0.196078

my daughter is traveling with us, can i use my cname- rewards number? she doesnt have one.

my daughter is traveling with us, can i use my cname- rewards number?

she doesnt have one.

0.230769

looking for 2 adult 1 senior and 1 child 8yrs from providence to penn station ny saturday am december 5 returning that evening can you tell me the best deals

looking for 2 adult 1 senior and 1 child 8yrs from providence to penn station ny saturday am december 5 returning that evening

can you tell me the best deals

0.188679

i am trying to print out confirmation for reservation number ------ and it wont print. how do i get a record of this for my receipts?

i am trying to print out confirmation and it wont print.

for reservation number ------ how do i get a record of this for my receipts?

0.567164

if i booked through a travel agent and have their confirmation, how can i get the actual ticket?

i booked through a travel agent and have their confirmation, how can i get the actual ticket?

if

0.020833

i cannot process the ticket it will not take my moble number .... ugh

i cannot process the ticket it will not take my moble number

.... ugh

0.130435

if i am buying the tickets for my mom and dad who live in another state, how do they get the tickets? do they give the confirmation number when they go to the station?

i am buying the tickets for my mom and dad who live in another state

if , how do they get the tickets? do they give the confirmation number when they go to the station?

0.592814

hi does the train go straight to the lax airport or is there an additional fee ?

does the train go straight to the lax airport or is there an additional fee ?

hi

0.0375

this is a round trip from carbondale to chicago and return to carbondale for 88 dollars flexible. there is also a value round trip ticket for 68.00, am i reading that correctly?

is a round trip from carbondale to chicago and return to carbondale for 88 dollars flexible. there is also a value round trip ticket for 68.00, am i reading that correctly?

this

0.027933

i am trying to go from solana beach to lax. the closest station is union station. how far is the airport from union station?

how far is the airport from union station?

i am trying to go from solana beach to lax. the closest station is union station.

0.66129

hi ----- . does the train take me from bellingham to seatac

does the train take me from bellingham to seatac

hi ----- .

0.169492

how many seats is one reserved coach seat? the picture shows 4 seats available

how many seats is one reserved coach seat?

the picture shows 4 seats available

0.4375

what are the different class of tickets one can buy? for example business class coach class

what are the different class of tickets one can buy?

for example business class coach class

0.430108

i just booked a ticket and misspelled the passengers last name. i need to fix it

i just booked a ticket and misspelled the passengers last name.

i need to fix it

0.2125

is it safe to leave my suv at the station for 4 days over thanksgiving?

is it safe to leave my suv at the station

for 4 days over thanksgiving?

0.408451

i bought a ticket from ft myers to charlotteand i cant find my res number to get the itennerary

cant find my res number to get the itennerary

i bought a ticket from ft myers to charlotteand i

0.515789

i think there is an issue with the website. i just purchased two tickets, but it does not appear to have gone through and redirected me to the home page with an error message. who can i contact?

i just purchased two tickets, but it does not appear to have gone through with an error message. who can i contact?

i think there is an issue with the website. and redirected me to the home page

0.407216

iwas looking to travel from erie to new york city on january 11 and coming back on the 14th i have a fare of 645.00 and i see a 20 discount i was hoping to use can you confirm that discount?

iwas looking to travel from erie to new york city on january 11 and coming back on the 14th i have a fare of 645.00 and i see i was hoping to use can you confirm that discount?

a 20 discount

0.073298

i am trying to access my account, i forgot my password, and the website has not sent me a link yet to reset the password

i forgot my password, and the website has not sent me a link yet to reset the password

i am trying to access my account,

0.283333

i want to make a reservation please. do you have a phone number i could call?

i want to make a reservation . do you have a phone number i could call?

please

0.077922

hi i want to travel boston to miami with stop in washington dc

i want to travel boston to miami with stop in washington dc

hi

0.048387

i am having trouble logging in. i was on your website a few moments ago and got through and now i cant. please help me. -----------------

i am having trouble logging in.

i was on your website a few moments ago and got through and now i cant. please help me.-----------------

0.76087

is there a reason i am populating all areas in the buy tickets process and not able to click on find trains button?

i am populating all areas in the buy tickets process and not able to click on find trains button?

is there a reason

0.142857

on the ticket i just purchased i realized that i have my son listed as a senior citizen and my mom as an adult. i accidentally entered by son in the senior citizen line and not my mom

on the ticket i just purchased i realized i have my son listed as a senior citizen and my mom as an adult.

that i accidentally entered by son in the senior citizen line and not my mom

0.415301

hi. i am trying to book travel between rochester ny and columbus, ohio. is there such service?.

i am trying to book travel between rochester ny and columbus, ohio.

hi. is there such service?.

0.284211

i would like to speak with someone about purchasing round trip tickets for my mom. i have never done this before

i would like to speak with someone about purchasing round trip tickets .

for my momi have never done this before

0.348214

we are traveling from st. louis to chicago in december. there were significant delays a few weeks ago because of construction and trains were rerouted. have those issues been resolved?

we are traveling from st. louis to chicago in december. there were significant delays a few weeks ago. have those issues been resolved?

because of construction and trains were rerouted

0.266304

i see my departure time for my round trip on the first leg of my trip but i cant access my departure time for the return trip back?

cant access my departure time for the return trip back?

i see my departure time for my round trip on the first leg of my trip but i

0.572519

i am trying to book a trip for tomorrow night from lodi ca. to eugene, or for one senior and the website says that these stops are not available

i am trying to book a trip for tomorrow night from lodi ca. to eugeneand the website says that these stops are not available

, or for one senior

0.138889

can i take a different tain time than what i booked it i need to?

can i take a different tain time than what i booked it

i need to?

0.153846

i need to get tickets for two persons traveling in the us from bali

i need to get tickets for two persons

traveling in the us from bali

0.432836