gorkemsevinc/RelationalStrategiesinCustomerService

i have reset my password several times but every time i try to log in it tells me the password is not valid even though i have had successful resets each time.

very time i try to log in it tells me the password is not valid even though i have had successful resets each time.

i have reset my password several times but e

0.27673

hi, the website doesnt appear to be working, not letting me select a departure. is there a number i can call to book?

s there a number i can call to book?

hi, the website doesnt appear to be working, not letting me select a departure. i

0.694915

i am trying to book a round trip ticket for 2 fon the lorton-sanford auto train. dates would be feb 29 to march 29. would we be eligible for aaa discount i cant see where that is included.

i am trying to book a round trip ticket for 2 fon the lorton-sanford auto train. feb 29 to march 29. would we be eligible for aaa discount

dates would be i cant see where that is included.

0.26455

what kind of photo id do i need to get on the train? i am taking high school students on a trip and many do not have a license yet but they do have school photo ids... will that work?

what kind of photo id do i need to get on the train? i am taking high school students on a trip and many do not have a license yet but they have school photo ids

do ... will that work?

0.120219

we want to go from wilmington, nc to yulee, fla. what is the quickest way to travel there by train and how much

we want to go from wilmington, nc to yulee, fla.

what is the quickest way to travel there by train and how much

0.558559

is there a train that goes directly from san diego,ca to the bay area in california...maybe on the coast and that does not switch trains or onto a bus?

is there a train that goes directly from san diego,ca to the bay area in california

...maybe on the coast and that does not switch trains or onto a bus?

0.450331

hi, i am riding on the ne regional for christmas and i need to take my dog with me

i am riding on the ne regional and i need to take my dog with me

hi, for christmas

0.219512

i have a quick question. i just wanted to know before i buy my ticket, if i dont make it to the scheduled time of departure, can i ride in the next available trip going to the same destination? thank

if i dont make it to the scheduled time of departure, can i ride in the next available trip going to the same destination?

i have a quick question. i just wanted to know before i buy my ticket, thank

0.385

wht time does the train from union station,chicago,il,get in to the alton,il stationit leaves at 930 p.m.tomorrow marning,november 19,2015?

wht time does the train from union station,chicago,il,get in to the alton,il stationtomorrow marning,november 19,2015?

it leaves at 930 p.m.

0.169014

i need the price for one ticket, senior rate, from mke to wpb. the dates are january 1st to january 23, 2016

i need the price for one ticket, senior rate, from mke to wpb.

the dates are january 1st to january 23, 2016

0.422018

hi ----- , if i dont have a credit card , can i still reserve cname- tickets ?

if i dont have a credit card , can i still reserve cname- tickets ?

hi ----- ,

0.141026

i booked a trip for 2 students. ticket need e ticket

ticket need e ticket

i booked a trip for 2 students.

0.455882

i need to cancel a reservation. what do i need to do?

i need to cancel a reservation.

what do i need to do?

0.396226

how do i add my points from a past trip - they are not showing on my account

how do i add my points from a past trip

- they are not showing on my account

0.473684

hi just realised that i typed wrong surname in my ticket. how can i correct it?

typed wrong surname in my ticket.

hi just realised that ihow can i correct it?

0.556962

i just booked 1 way ticket to florence, sc 1 min. ago for 112115 315pm for 144.00. my im booking for my husband now theprice i see for the same tripis 185. can you give it to me for 144 als

i just booked 1 way ticket to florence, sc for 112115 315pm for 144.00. im booking for my husband now theprice i see for the same tripis 185. can you give it to me for 144 als

1 min. agomy

0.065657

i would like to use my ticket on an earlier train. the fare appears to be more. will i have to pay the difference in the fare?

i would like to use my ticket on an earlier train. will i have to pay the difference in the fare?

the fare appears to be more.

0.230159

hello my name is --- i would like to know how long does it take from eugean or. to lancaster ca

i would like to know how long does it take from eugean or. to lancaster ca

hello my name is ---

0.210526

we would like to take the southwest chief to albuquerque. we live in wisconsin and would like to board the train closer to home. is there a more convenient station to board the train. we dont wa

we would like to take the southwest chief to albuquerque. we live in wisconsin

and would like to board the train closer to home. is there a more convenient station to board the train. we dont wa

0.594872

i need help getting my college student from syracus ny to boston ma. the 48 lake shore limited seems the shortest. there is only a 15 min transfer in albany ny. will they be able to make the connec

i need help getting my college student from syracus ny to boston ma.

the 48 lake shore limited seems the shortest. there is only a 15 min transfer in albany ny. will they be able to make the connec

0.649746

i am trying to return from san diego to anaheim on the 27th on the 130 train. when making my reservation, the return train available only shows 1049pm arrriving in anaheim at 1am

i am trying to return from san diego to anaheim on the 27th on the 130 train.

when making my reservation, the return train available only shows 1049pm arrriving in anaheim at 1am

0.561111

i would like to look into getting a trip voucher for a christmas present

i would like to look into getting a trip voucher for a present

christmas

0.138889

i tried to apply my voucher ----------, but it didnt accept and charged my credit card full amount?

i tried to apply my voucher , but it didnt accept and charged my credit card full amount?

----------

0.108911

i have a ticket number but cannot locate ny reservation number. ticket is

i have a ticket number but cannot locate ny reservation number.

ticket is

0.280899

hi! my daughter is taking the cname- train from columbia south carolina to jacksonville florida. can you tell me where the station is located in jacksonville florida?

can you tell me where the station is located in jacksonville florida?

hi! my daughter is taking the cname- train from columbia south carolina to jacksonville florida.

0.578313

i want to know how i can get from martinez, ca to las vegas

how can get from martinez, ca to las vegas

i want to know i

0.271186

-----, i need to make this a one-way ticket. leaving on 1120 same time446am, but want to cancel the return train. how can i do this? ------------------

i need to make this a one-way ticket. leaving on 1120 same time446am-

-----, , but want to cancel the return train. how can i do this? -----------------

0.535948

i want to redeem points and do a round trip. how do i do that?

i want to redeem points and do a round trip.

how do i do that?

0.274194

what is the name and address of the downtown san diego cname- station? is this the terminus for this route?

what is the name and address of the downtown san diego cname- station?

is this the terminus for this route?

0.336449

hello -----, im currently in jacksonville trying to make it home and buy a ticket, and i need to make it back by later today. the only issue is that my wallet was stolen, so i have no type of identity

im currently in jacksonville trying to make it homethe only issue is that my wallet was stolen, so i have no type of identity

hello -----, and buy a ticket, and i need to make it back by later today.

0.375

i bought 2 tickets reservation ------ from penn sets to boston for tomorrow morning, and im trying to cancel one of the tickets. is there a way to do that without canceling the whole trip?

i bought 2 tickets and im trying to cancel one of the tickets.

reservation ------ from penn sets to boston for tomorrow morning, is there a way to do that without canceling the whole trip?

0.664921

im trying to modify reservation ------ on the 29th to the 28th and im getting an error

im trying to modify reservation and im getting an error

------ on the 29th to the 28th

0.366667

how do i go back to print out receipt for an cname- eticket? october 57 res--------------

how do i go back to print out receipt for an cname- eticket?

october 57 res--------------

0.344086

please enter my cname- guest rewards to my round trip ticket , reservation number ------

enter my cname- guest rewards to my round trip ticket , reservation number ------

please

0.06

need my itenary for trip in december leaving boston 122715 returning january 3, 2016 -------------

need my itenary for trip in december leaving boston 122715 returning january 3, 2016

-------------

0.13

hi...i am purchasing two acela business class tickets for myself and a friend. we will be using two different credit cards. is there assigned seating on acela?

is there assigned seating on acela?

hi...i am purchasing two acela business class tickets for myself and a friend. we will be using two different credit cards.

0.779874

hi ----- we are planning a trip with about 35 people from atlanta to dc on weekend dec 4 to dec 7; its a high school debate team and i wondered if you show availability for those date and how i book

we are planning a trip with about 35 people from atlanta to dc dec 4 to dec 7

hi ----- on weekend; its a high school debate team and i wondered if you show availability for those date and how i book

0.60804

----- i need to change my departure from 655 am on 12302015 to 11 am. my reservation is ------.

i need to change my departure from 655 am on 12302015 to 11 am.

----- my reservation is ------.

0.33

how much time do i need to allow to be at the station before departure

how much time do i need to allow before departure

to be at the station

0.3

i need to get from newark de to american university can you help me out?

i need to get from newark de to american university

can you help me out?

0.277778

i just charged a ticket and did not receive e-ticket in my emailthe

i just charged a ticket and did not receive e-ticket in my email

the

0.044776

hi, i purchased three tickets on december 1st for a trip to bellingham from seattle, washington. i am now noticing i never received confirmation. does this purchase exist?

i purchased three tickets .

hi, on december 1st for a trip to bellingham from seattle, washingtoni am now noticing i never received confirmation. does this purchase exist?

0.836257

i bought a ticket from union station chicago to downtown milwaukee for tomorrow leaving at 805pm. do i need to switch my ticket if i want to leave earlier? or can i just show up for the hiawatha trai

i bought a ticket from union station chicago to downtown milwaukee for tomorrow leaving at 805pm. do i need to switch my ticket if i want to leave earlier?

or can i just show up for the hiawatha trai

0.215

hi, -----, i would like to travel from daytonia beach fl to delray beach fl beginning in february of 2016, is that possible?

i would like to travel from daytonia beach fl to delray beach fl beginning in february of 2016

hi, -----, , is that possible?

0.241935

in the past there have been one or two unhelpful conductors during the boarding process. i have seen an improvement over the years and am pleased. sometimes its hard to understand the announcements

sometimes its hard to understand the announcements

in the past there have been one or two unhelpful conductors during the boarding process. i have seen an improvement over the years and am pleased.

0.737374

i am so frustrated with your site. i am trying to buy a gift certificate and at checkout it keeps asking me to log in or checkout as a new customer. keeps telling me my login info is wrong!!!!!!

i am trying to buy a gift certificate and at checkout it keeps asking me to log in . keeps telling me my login info is wrong!!!!!!

i am so frustrated with your site. or checkout as a new customer

0.329897

hello i called and booked tickets from port huron to chicago from dec. 8- dec. 12. i am not able to find the email with the tickets attached.

i called and booked tickets i am not able to find the email with the tickets attached.

hello from port huron to chicago from dec. 8- dec. 12.

0.387324

hello can i pay at the station i dont have a card

can i pay at the station i dont have a card

hello

0.12

i have made a reservation as a guest and have now created a profile but cannot see my booking

cannot see my booking

i have made a reservation as a guest and have now created a profile but

0.774194

i asm trying to find a date opened to buy tickets for my sons family of 4 no one is disabled i will not be going any date in dec that is available in dec.

i asm trying to find a date opened to buy tickets for family of 4 any date that is available in dec.

my sonsno one is disabled i will not be going in dec

0.348387

travel insurance - it says 500 maximum per ticket. my daughter and i are traveling, would the insurance be 500 for each of us. or 500 for both.

my daughter and i are traveling, would the insurance be 500 for each of us.

travel insurance - it says 500 maximum per ticket. or 500 for both.

0.472603

im wondering if you can take sm ets von the trin im picking uip a puppy in vancover wa and than coming back to seattle

im wondering if you can take sm ets von the trin in vancover wa and than coming back to seattle

im picking uip a puppy

0.186441

if i am trying to get from lax to osd and land at the airport at 330, if i buy a ticket for the 510 train but am able to get to the station for the 410 train can i exchange at the station? if not c

if i am trying to get from lax to osd and land at the airport at 330, if i buy a ticket for the 510 train but am able to get to the station for the 410 train can i exchange at the station?

if not c

0.04

i would like to know what would be the least expensive ticket got 2 adults and one senior to go from phoenix as to washington dc anytime from january 17 to january 23 .

what would be the least expensive ticket got 2 adults and one senior to go from phoenix as to washington dc anytime from january 17 to january 23 .

i would like to know

0.125

hi. i am military retired and am looking to get as close to hilton head sc on 1220 and returning 1227. can you help me?

i am military retired and am looking to get as close to hilton head sc on 1220 and returning 1227.

hi.can you help me?

0.157025

why have me fill in all the boxes then respond with problem finding servicewithout giving alternate ideascant just guess on train service stations

why have me fill in all the boxes then respond with problem finding servicewithout giving alternate ideas

cant just guess on train service stations

0.296053

how long does it take for a password reset to become activated. i just changed mine but the website is still not recognizing it.

how long does it take for a password reset to become activated.

i just changed mine but the website is still not recognizing it.

0.5

bought a train ticket yesterday and sent it to wrong email what do i do

bought a train ticket yesterday and sent it to wrong email

what do i do

0.169014

i have typed in from grand juction, co to denver, co as we are an adult with aaa membership and 1 senior. i think everything looks fine, how do i pay for the two coach seats?

how do i pay for the two coach seats?

i have typed in from grand juction, co to denver, co as we are an adult with aaa membership and 1 senior.i think everything looks fine,

0.781609

hi -----, i need to travel from williston, nd to havre, mt and return back to williston with my dog

i need to travel from williston, nd to havre, mt and return back to williston with my dog

hi -----,

0.10101

hello how much for a round trip ticket from detroit to chicago

w much for a round trip ticket from detroit to chicago

hello ho

0.129032

i sent a message prior. did you see my question? problems making a reservation and paying with a visa card

problems making a reservation and paying with a visa card

i sent a message prior. did you see my question?

0.462264

omg, this website is terrible! that was the 5th- the fifth- time ive followed your directions and reset my password.

at was the 5th time ive followed your directions and reset my password.

omg, this website is terrible! th- the fifth-

0.384615

----- i am trying to reserve on the car train but its not allowing me to get the ticket

i am trying to reserve on the car train but its not allowing me to get the ticket

-----

0.068966

what is the phone number of the spokane station. i am waiting for some boxes and want to call to see if they are in. what are their hours?

what is the phone number of the spokane station.what are their hours?

i am waiting for some boxes and want to call to see if they are in.

0.5

when boarding the train from station in summit, il going to st. louis, mo which side of the tracks do you board on?

when boarding the train from station in summit, il which side of the tracks do you board on?

going to st. louis, mo

0.2

hi, i want to buy a round trip that departs from milwaukee to chicago, when will my departure time back to milwaukee be

i want to buy a round trip that departs from milwaukee to chicago, when will my departure time back to milwaukee be

hi,

0.02521

i requested a ticket at the station, and not an emailed purchase voucher, and boarding pass. what do i do now.

i requested a ticket at the station, and not an emailed purchase voucher, and boarding pass.

what do i do now.

0.154545

i am told to use the find a station link. where would i find that?

i am told to use the find a station link.

where would i find that?

0.363636

hello, i trying to book auto train from was to lax, is that possiable and how much

i trying to book auto train from was to lax, is that possiable and how much

hello,

0.073171

train ticket for dec 17th has been purchased but this needs to be cancelled. how do i cancel a ticket and can i use the total amount in again for another trip?

how do i cancel a ticket and can i use the total amount in again for another trip?

train ticket for dec 17th has been purchased but this needs to be cancelled.

0.47205

i am trying to schedule round trip from lafayette to san antonio, what are the days and times the train leave lafayette?

i am trying to schedule round trip from lafayette to san antonio,

what are the days and times the train leave lafayette?

0.45

i have a trip planned for 120415 from eugene, oregon to portland, oregon. i need to extend my itinerary to vancouver, washington. how can i do this?

i have a trip planned for 120415 from eugene, oregon to portland, oregon. i need to extend my itinerary to vancouver, washington.

how can i do this?

0.12

----- there is only one train daily from phila pa to atlnta ga

there is only one train daily from phila pa to atlnta ga

-----

0.096774

i am trying to book a round trip from san antonio to el paso around january 1 and coming back 5-7 days later i cant seem to do it

i am trying to book a round trip from san antonio to el paso around january 1 and coming back 5-7 days later

i cant seem to do it

0.169231

how many points do i have on my cname- account, ? thanks, -----

how many points do i have on my cname- account,

? thanks, -----

0.36

my mother bought my ticket and accidentally put her name instead of mine, i am worried they will not let me use the ticket

my mother bought my ticket and accidentally put her name instead of mine

, i am worried they will not let me use the ticket

0.409836

i want to reserve reservations from buffalonyc for sunday leaving exchange street - reservations say empire service i dont know what that means, is it not from exchange street in buffalo

i want reservations from buffalonyc for sunday leaving exchange street - reservations say empire service

to reserve i dont know what that means,is it not from exchange street in buffalo

0.430851

hi want to take a train to south centeral colorado from denver, but site keeps putting me on a bus,

want to take a train to south centeral colorado from denver, but site keeps putting me on a bus,

hi

0.020202

i forgot my password and clicked on the link asking that it be sent to me. that was hours ago. i still dont have an e-mail with the new password.... what do i do now?

i forgot my password and clicked on the link asking that it be sent to me. i still dont have an e-mail with the new password.

that was hours ago. ... what do i do now?

0.245509

i want to book business class on coast starlight but do not see it listed

i want to book business class on coast starlight

but do not see it listed

0.328767

hi im trying to find my old reservation for tomorrow to print out, how do i do that?

im trying to find my old reservation for tomorrow to print out

hi , how do i do that?

0.261905

i am trying to find a train from philadelphia to new york penn and have a bag i need to check what are my options

i am trying to find a train from philadelphia to new york penn and have a bag i need to check

what are my options

0.168142

i am a single mom with 3 children 2 - 3 - 7 yrs of age why do i have to pay an adult fee for my 7 yr old

why do i have to pay an adult fee for my 7 yr old

i am a single mom with 3 children 2 - 3 - 7 yrs of age

0.537736

when i tried to pay with my american express card i couldnt continue because i got a message that my number was too short. my card number was correct.

when i tried to pay with my american express card i couldnt continue because i got a message that my number was too short.

my card number was correct.

0.178808

i wanted a ticket from baltimore penn station to new york penn station and just noticed that my assistant booked me from bwi to ny penn, can this be corrected?

i wanted a ticket from baltimore penn station to new york penn station and just noticed that my assistant booked me from bwi to ny penn

, can this be corrected?

0.150943

hello i need to know a price from springfield ma to aberdeen md

i need to know a price from springfield ma to aberdeen md

hello

0.095238

i would like a train from oceanside to westwood ca on saturday morning arriving 830 am is that an option

i would like a train from oceanside to westwood ca on saturday morning arriving 830 am

is that an option

0.161905

hi i want yo know if hoy have auto train virginia to denver ??

want yo know if hoy have auto train virginia to denver ??

hi i

0.080645

im having trouble finding a route from jan to clb, what do i need to do

im having trouble finding a route from jan to clb,

what do i need to do

0.277778

i will be leaving the bwi station. how long ahead of time do i need to get there? i have my ticket.

i will be leaving the bwi station. how long ahead of time do i need to get there?

i have my ticket.

0.171717

i would like to see trains scheduled from syracuse, n.y. to nyc. leaving syracuse around midnight or so to arrive in nyc around 6 or 7 am

i would like to see trains scheduled from syracuse, n.y. to nyc. leaving syracuse around midnight to arrive in nyc around 6 or 7 am

or so

0.036496

if i book a reservation, do i have a 24 hour cancelation range like the airlines? would i be able to receive a full cash refund if i changed my mind on the reservation tomorrow?

if i book a reservation, do i have a 24 hour cancelation range ? would i receive a full cash refund if i changed my mind on the reservation tomorrow?

like the airlinesbe able to

0.152542

how can i use my aaa membership code and where am i suppose to add it.

how can i use my aaa membership code

and where am i suppose to add it.

0.471429

hi there, im wondering if when i buy a superliner room - is that two tickets or one?

im wondering if when i buy a superliner room - is that two tickets or one?

hi there,

0.107143

can only get one way instead of round trip. there doesnt seem to be a second page for returns.

can only get one way instead of round trip.

there doesnt seem to be a second page for returns.

0.536842

i want a coach for a night trip to montreal from nyc so i could sleep

i want a coach for a night trip to montreal from nyc

so i could sleep

0.231884

hi. i need to commute from irvine, ca to santa barbara on a daily basis. what is the most economical option for me?

i need to commute from irvine, ca to santa barbara on a daily basis. what is the most economical option for me?

hi.

0.026087

i dont want to book the hotel, just train from vancouver, bc to seattle, washington so can i continue my reservation

i dont want to book the hotel, just train from vancouver, bc to seattle, washington

so can i continue my reservation

0.273504

hi, last week i saw that the promotional fare for auto train was 95 per adult. not able to see that in my cart

last week i saw that the promotional fare for auto train was 95 per adult.

hi, not able to see that in my cart

0.315315