gorkemsevinc/RelationalStrategiesinCustomerService

hi, im a travel coordinator for the national academy of science. i have two travelers that switched tickets a number of times. im trying to get them reimbursed, however they are unable to provide

i have two travelers that switched tickets a number of times. im trying to get them reimbursed

hi, im a travel coordinator for the national academy of science. , however they are unable to provide

0.515152

my daughter is going to ferris state university next fall and id like to know if a train goes to big rapids and if it does, where does it let out and would she need a cab to get to the university from

my daughter is going to ferris state university id like to know if a train goes to big rapids and if it does, where does it let out and would she need a cab to get to the university from

next fall and

0.07

i have a disability and want a round trip ticket for myself and my wife. we are both seniors also. i have mobility with crutches but will also be bring my wheelchair. we want tickets , round tri

i have a disability and want a round trip ticket for myself and my wife. we are both seniors . i have mobility with crutches but will also be bring my wheelchair.

alsowe want tickets , round tri

0.159794

hello! has the timetable for 2016 been established? i am interested in the last two weeks in april. can you direct me to a list of cities for excursions from lynchburg, va?

list of cities from lynchburg, va?

hello! has the timetable for 2016 been established? i am interested in the last two weeks in april. can you direct me to afor excursions

0.796512

i asked for a password reset email twice, none have arrived. i need to find out if i purchased a ticket for friday nov 20 already

i asked for a password reset email twice, i need to find out if i purchased a ticket for friday nov 20

none have arrived.already

0.193798

i am getting a random email saying i need to pay for ------ . is this spam? i dont use cname-

i am getting a random email saying i need to pay for ------ . is this spam? i

dont use cname-

0.180851

i want some specific information on the cname- station in grand rapids mi the parking there used to be horrible and i heard they have done some renovaitons. i am wondering if the parking situation i

i want some specific information on the cname- station in grand rapids mi

the parking there used to be horrible and i heard they have done some renovaitons. i am wondering if the parking situation i

0.626263

requested password reset the message said an email was on way.....been twenty minutes...i receive all cname- ad emails...may i have phone number for reservations??

y i have phone number for reservations??

requested password reset the message said an email was on way.....been twenty minutes...i receive all cname- ad emails...ma

0.754601

i cant find a place to enter the return trip for the trip back

i cant find a place to enter the return trip

for the trip back

0.269841

hello! im would like to find out about using an cname- pass for retired southern pacific employees.

im would like to find out about using an cname- pass for retired southern pacific employees.

hello!

0.07

hello! my friend lives in seattle and got canadian pr recently. can she come by cname- train if she is entering canada for the first time or she has to travel by air?

my friend lives in seattle and got canadian pr recently. can she come by cname- train if she is entering canada for the first time

hello! or she has to travel by air?

0.210843

i see at the quincy, il cname- station there long term parking space is available. my questions is, do the space has to be reserved? is there cost to park for an extended amount of time?

quincy, il cname- station there long term parking space is available. do the space has to be reserved? is there cost to park

i see at the my questions is, for an extended amount of time?

0.333333

my boss has an cname- guest account and he would like to use his points or coupons to buy a ticket for his daughter, is that possible?

my boss has an cname- guest account and he would like to use his points or coupons to buy a ticket for his daughter

, is that possible?

0.141791

hi! can i take a rental car on the coast starlight from pdx to cmo return? thanks

can i take a rental car on the coast starlight from pdx to cmo return?

hi!thanks

0.111111

hi ----- i live in palm springs ca. i needed to know where would be the nearest cname- train station where i can get on to monterey ca. or near there. can you help?

i live in palm springs ca. i needed to know where would be the nearest cname- train station where i can get on to monterey ca.

hi ----- or near there. can you help?

0.22561

can not get the credit card to take. i have all the right information and it just keeps kicking back

can not get the credit card to take.

i have all the right information and it just keeps kicking back

0.63

hi, i wanted to book trains for me and my two children, from new york to lafayette, la. to arrive christmas eve day or early chirstmas day, but it wont allow me to do so,

i wanted to book trains for me and my two children, from new york to lafayette, la. to arrive christmas eve day or early chirstmas day

hi, , but it wont allow me to do so,

0.216374

hello i have a question regarding the statement no checked baggage does this apply to a carry on case?

no checked baggage does this apply to a carry on case?

hello i have a question regarding the statement

0.466019

just completed a critical survey on nyc to dc acela service 112415. much of my negative numbers reflects congress failure to adequately fund cname-. not your fault-but congress hates nyc!

just completed a critical survey on nyc to dc acela service 112415.

much of my negative numbers reflects congress failure to adequately fund cname-. not your fault-but congress hates nyc!

0.631579

why does cname- allow non-disabled people to always occupy the disabled seats???

why does cname- allow non-disabled people to occupy the disabled seats???

always

0.0875

i need to get from oxnard to san francisco on dec 22, what route and cities should i take

i need to get from oxnard to san francisco on dec 22,

what route and cities should i take

0.393258

how do i get from hartford, ct to morristown, nj or near it?

how do i get from hartford, ct to morristown, nj

or near it?

0.183333

hi julia, my daughter missed her train this morning from lynchburg va to alexandra va. her reservation number is ------. is there anyway i can change her ticket for tomorrow morning november 7th.

my daughter missed her train this morning is there anyway i can change her ticket for tomorrow morning november 7th.

hi julia, from lynchburg va to alexandra va. her reservation number is ------.

0.405128

yes please. are there any extra trains added to schedule from yonkers north on sunday nov.29th?

are there any extra trains added to schedule from yonkers north on sunday nov.29th?

yes please.

0.126316

good morning i would like to ask why its not alone we book a ticket

would like to ask why its not alone we book a ticket

good morning i

0.220588

i want to buy a ticket. i have filled in the information but the find trains button is grayed out and wont work. what am i doing wrong?

i have filled in the information but the find trains button is grayed out

i want to buy a ticket. and wont work. what am i doing wrong?

0.449275

please tell me the train availability between cherry hill, nj and washington union station - washington dc

tell me the train availability between cherry hill, nj and washington union station

please- washington dc

0.198113

hi -----! i am looking to dispute a charge. cname- charged me for two tickets after i modified my reservation.

cname- charged me for two tickets after i modified my reservation.

hi -----! i am looking to dispute a charge.

0.390909

just to check the train new york to boston at 11 am tomorrow. is that a fast train

just to check the train new york to boston at 11 am tomorrow.

is that a fast train

0.243902

hi, i would like to travel from los angeles to new orleans on the sunset limited sometime in janaury

i would like to travel from los angeles to new orleans on the sunset limited sometime in janaury

hi,

0.04

what days does the train run straight from tucson az to fort worth tx. or dallas tx? which is the better rate for a sleeper, disabled military,senior etc? are there wheel chairs available on the tra

what days does the train run straight from tucson az to fort worth tx. or dallas tx? which is the better rate for a sleeper, disabled military,senior etc? are there wheel chairs available

on the tra

0.050505

i have clicked on the price for a coach seat, but when i enter add to cart it keeps coming back select price. thats pretty use.less

but when i add to cart it keeps coming back select price.

i have clicked on the price for a coach seat, enter thats pretty use.less

0.544118

hi .. i am looking to book online and havent done a sleeper for awhile. i will be traveling alone not sure of dates yet, possible funeral soon but do i have to purchase a reserved seat

i will be traveling alone but do i have to purchase a reserved seat

hi .. i am looking to book online and havent done a sleeper for awhile. not sure of dates yet, possible funeral soon

0.641711

hi, i want to travel from boston south station to ny penn station on 5th january at 936 pm from boston. the route is 67 northeast regional.

i want to travel from boston south station to ny penn station on 5th january at 936 pm

hi, from boston.the route is 67 northeast regional.

0.366197

i keep getting an error when i try to process a trip for january 2016, what is the issue?

i keep getting an error when i try to process a trip for january 2016

, what is the issue?

0.224719

hello, i am actually looking for information on the application process for the next round of cname-- residency .

i am looking for information on the application process for the next round of cname-- residency .

hello, actually

0.141593

i need a train from union station to tulsa, ok. help finds

i need a train from union station to tulsa,

ok. help finds

0.241379

im trying to get my father from long beach, ca to san jose, ca for the holidays. im confused as to how to do it?

im trying to get my father from long beach, ca to san jose, ca

for the holidays. im confused as to how to do it?

0.438596

why is the fare listed as 117 but then on the itinerary comes up as 138?ye

why is the fare listed as 117 but then on the itinerary comes up as 138?

ye

0.026667

i want to know what site for cname-- to apply for jobr

i want to know what site focname-- to apply for jobr

r

0.037037

good morning, were from england and are trying to book a train journey for next year, from los angeles to las vegas. please can you advise if there is a direct train route, thank you

trying to book a train journey for next year, from los angeles to las vegas. direct train route

good morning, were from england and are please can you advise if there is a, thank you

0.47541

hi searching for a round trip from bridgeport ct to phil. pa back from 1119 to 1122

round trip from bridgeport ct to phil. pa back

hi searching for a from 1119 to 1122

0.436782

hello. i just wanted to know if theirs pet allowed in the train?

i just wanted to know if pet allowed in the train?

hello. theirs

0.21875

ive entered the destination city, the arrival city, the departure date and the time, but when i click find trains, it does not execute the search for me. is there another way to check availability?

hen i click find trains, it does not execute the search for me.

ive entered the destination city, the arrival city, the departure date and the time, but wis there another way to check availability?

0.676768

are bicycle permitted in the train car on the 98 silver metor from miami fl to jacksonville fl? boxing the bikes is not an option as

are bicycle permitted in the train car on the 98 silver metor from miami fl to jacksonville fl?

boxing the bikes is not an option as

0.272727

my son is traveling on 352 wolverine train from chicago to ann arbor michigan. what gate or platform should he go to at union station. he is on 352 leaving as t 1250pm

my son is traveling from chicago to ann arbor michigan. what gate or platform should he go to at union station.

on 352 wolverine train he is on 352 leaving as t 1250pm

0.329341

i purchased a round trip ticket to kingston, rhode island for friday november 13 and cant find my ticket - dont remember if i printed my ticket out - can you help me

purchased a round trip ticket to kingston, rhode island for friday november 13 and cant find my ticket

i - dont remember if i printed my ticket out - can you help me

0.377246

im trying to schedule the autotrain from my profile, and it takes all my info but when it gives me the calendar.it wont go past dec 2015

im trying to schedule the autotrain from my profile, but when it gives me the calendar.it wont go past dec 2015

and it takes all my info

0.181159

trying to us aaa for discount on 2 value round trip adult tickets, am i able to do this?

trying to us aaa for discount on 2 value round trip adult tickets,

am i able to do this?

0.238636

if a pax is 17 does he need to have an id or can someone vouche for him

if a pax is 17 does he need to have an id

or can someone vouche for him

0.408451

i want to see if there are any trains that go from ocala, fl to san diego, ca date is flexible. anytime after dec.25.

i want to see if there are any trains that go from ocala, fl to san diego, caanytime after dec.25.

date is flexible.

0.162393

i am trying to cancel reservation but website rejects card expiration date.

i am trying to cancel reservationbut website rejects card expiration date.

0.097561

hi to get from ny to fla the only stations r lorton va to sanford flais that right

to get from ny to fla the only stations r lorton va to sanford flais

hi that right

0.158537

----- im trying to pay for my ticket reservaion ------, but its showing that i dont have any. can you help?

im trying to pay for my ticket but its showing that i dont have any.

----- reservaion ------,can you help?

0.342342

i made my train reservation yesterday. the pdf ticket was supposed to be sent to my email address. i did not receive the email.

he pdf ticket was supposed to be sent to my email address. i did not receive the email.

i made my train reservation yesterday. t

0.314961

i have an itinerary but cannot make and pay for the reservation. help!

i have an itinerary but cannot make and pay for the reservation.

help!

0.085714

i have a reservation on thanksgiving morning and just remembered i also have an upgrade certificate. how can i apply it to my trip

i have a reservation and just remembered i also have an upgrade certificate. how can i apply it to my trip

on thanksgiving morning

0.184615

hi i have a emotional support dog i have a doctors note saying hes a emotional dog but i havent registered him yet

i have a emotional support dog i have a doctors note but i havent registered him yet

hi saying hes a emotional dog

0.264957

ill be leaving fullerton ca and need the name of the san diego station near little italyseaport village

ed the name of the san diego station near little italyseaport village

ill be leaving fullerton ca and ne

0.333333

i am traveling coach on 516 today to stanwood,wa. will the conductor have assigned seats for us before we board?

i am traveling coach on 516 today to stanwood,wa. will the conductor have assigned seats for us

before we board?

0.142857

i have my ticket for an cname- vacation. how do i read the ticket to insure i get the rooms i selected at time of purchase?

i have my ticket for an cname- vacation. how do i insure i get the rooms i selected at time of purchase?

read the ticket to

0.154472

looking for saver fare to pen station nyc from rno anytime can you find one ?

looking for saver fare to pen station nyc from rno anytime

can you find one ?

0.240506

hello. i bought a 2 way ticket and lost it is there a way to get a replacement

i bought a 2 way ticket and lost it is there a way to get a replacement

hello.

0.089744

i am trying to apply an evoucher to this purchase but it is not allowing me to do this.,. the voucher is ---------- - can you fix this?

i am trying to apply an evoucher to this purchase but it is not allowing me to do this.,. the voucher is ----------

- can you fix this?

0.138686

hi bought a first class ticket but it does not say so on the ticket i printed ho come

bought a first class ticket but it does not say so on the ticket i printed ho come

hi

0.035294

i want to travel by train from boston to princeton university. how do i do that?

i want to travel by train from boston to princeton university.

how do i do that?

0.2125

hi ----- i was just wondering about open on a train going to macomb.

i was just wondering about open on a train going to macomb.

hi -----

0.132353

i will be buying a ticket for my son from peoria to albuquerque. i am buying the ticket online. the train station is in another city so he will have to take the

i will be buying a ticket from peoria to albuquerque. i am buying the ticket online.

for my son the train station is in another city so he will have to take the

0.475

hi i need to change my room type for an existing reservation

i need to change my room type for an existing reservation

hi

0.05

i cant find an email that was sent to me with the reservation number for the thruway bus. i only have an itinerary page. how can i find the reservation number?

i cant find an email with the reservation number for the thruway bus.how can i find the reservation number?

that was sent to me i only have an itinerary page.

0.325

i made reservations on a train roundtrip and put in my credit info and the page said dont refresh page or transaction may be interrupted , its been an hour and 12 , am i to assume that it didnt go ?

i made reservations on a train roundtrip and put in my credit info , its been an hour and 12 , am i to assume that it didnt go ?

and the page said dont refresh page or transaction may be interrupted

0.351759

can i take my pet witm me iam planing on traveling from chicago il to salt lake city ut

can i take my pet witm me

iam planing on traveling from chicago il to salt lake city ut

0.701149

i booked a trip from washington dc on 1115 to penn station at 1255 pm. i wanted to see if i can change to an earlier train. do i need a new ticket?

i booked a trip from washington dc on 1115 to penn station i wanted to see if i can change to an earlier train.

at 1255 pm. do i need a new ticket?

0.241611

good morning -----, when should i get to the train station to board? should i get there an hour early? can i do a half hour early?

when should i get to the train station to board?

good morning -----, should i get there an hour early? can i do a half hour early?

0.623077

i would like to change my destination from boston south station to boston back bay. how can i modify my reservation?

i would like to change my destination from boston south station to boston back bay.

how can i modify my reservation?

0.275862

good morning -----, question is i am trying to get a quotation form bellingham to portland leaving may 13th and returning may 16th. 2 but

i am trying to get a quotation form bellingham to portland leaving may 13th and returning may 16th.

good morning -----, question is 2 but

0.277372

when should i see guest rewards for three family members i signed up to guest rewards? it has already been about two weeks.

when should i see guest rewards for three family members i signed up?

to guest rewardsit has already been about two weeks.

0.430894

i think i bought 3 tickets but was did not get my email tickets

did not get my email tickets

i think i bought 3 tickets but was

0.555556

how do i get a receipt for a trip i took last week? i need to submit to my company for reimbursement

how do i get a receipt for a trip i took last week?

i need to submit to my company for reimbursement

0.48

i made reservations on line for a round trip and the first selection i made i cleared the cart because i wanted to change my selectiondid i just make two reservations

i just make two reservations

i made reservations on line for a round trip and the first selection i made i cleared the cart because i wanted to change my selectiondid

0.831325

hi. i am trying to book my travel, and i am disabled, but cant figure out where to click for disabled status.

but cant figure out where to click for disabled status.

hi. i am trying to book my travel, and i am disabled,

0.490909

we have not received receipts with etickets for reservation ------ and ------.

we have not received receipts with etickets for reservation

------ and ------.

0.240506

is there a train that goes from chico, ca to riverside, ca? i keep seeing bus references

is there a train that goes from chico, ca to riverside, ca?

i keep seeing bus references

0.329545

hi i wanted to receive a quote for transporting my vehicle from miami to los angeles.

i wanted to receive a quote for transporting my vehicle from miami to los angeles.

hi

0.035294

cname-s site is the worse. ive changed my password and it still keeps telling me it cant log me in.

ive changed my password and it still keeps telling me it cant log me in.

cname-s site is the worse.

0.27451

hi -----. how do i associate an existing registration with a new profile?

how do i associate an existing registration with a new profile?

hi -----.

0.136986

phone number? looking to make long day visit to seattle on november29th

phone number?

looking to make long day visit to seattle on november29th

0.802817

when will the train from st. paul to everett arrive in everett

when will the train from st. paul to everett arrive

in everett

0.16129

im trying to find the price for a round trip for 2 aaa adults from columbia, sc to penn station in new york leaving dec 10 and returning dec 13

im trying to find the price for 2 aaa adults from columbia, sc to penn station in new york leaving dec 10 and returning dec 13

for a round trip

0.118881

i am trying to buy tickets for our family , i need some help.

i am trying to buy tickets

for our family , i need some help.

0.557377

hello. -----, i just tried to buy tickets. but, i am not sure if it is successful or not

just tried to buy tickets. but, i am not sure if it is successful or not

hello. -----, i

0.170455

hi -----, i just bought a ticket and i would like to switch it out for an acela ticket. is this possible?

i just bought a ticket and i would like to switch it out for an acela ticket.

hi -----, is this possible?

0.257143

hi ----- do you have a train that runs from san diego to everett washington or does it just go to seattle wa

do you have a train that runs from san diego to everett washington

hi ----- or does it just go to seattle wa

0.37963

can you book bus only through cname- or does it have to have a train also

can you book bus only through cname-

or does it have to have a train also

0.493151

i purchased my dad a ticket to come home for the holiday. if he cant come can he use the ticket for a later date? fyi i purchased the insurance.

i purchased my dad a ticket can he use the ticket for a later date? fyi i purchased the insurance.

to come home for the holiday.if he cant come

0.317241

did my reservation go through? just received an error box. this is ------------.

did my reservation go through? just received an error box.

this is ------------.

0.2625

hi! i accidentally deleted my confirmation and ticket emails from both my inbox and trash. how can i get my ticket for a train on tuesday afternoon?

i accidentally deleted my confirmation and ticket emails. how can i get my ticket

hi! from both my inbox and trashfor a train on tuesday afternoon?

0.445946

hi ----- - i made a reservation online, but would like to make a change on my return trip to a later train. will there be a change fee associated with this?

would like to make a change on my return trip to a later train. will there be a change fee associated with this?

hi ----- - i made a reservation online, but

0.282051

where can i find the list of cities and times that the auto train goes through? there used to be a schedule of aprox. times on a leaflet that was given out at the time of check in.

where can i find the list of cities and times that the auto train goes through?

there used to be a schedule of aprox. times on a leaflet that was given out at the time of check in.

0.555556

good afternoon - is it possible to get a receipt for a trip already taken? specifically ------

is it possible to get a receipt for a trip already taken?

good afternoon - specifically ------

0.382979