gorkemsevinc/RelationalStrategiesinCustomerService

if i purchase an unreserved coach seat does this mean i may not have a seat available when i get there?

if i purchase an unreserved coach seat does this mean

i may not have a seat available when i get there?

0.466667

trying to purchase a ticket for my grandma....i get all the way to purchase screen and it says its waiting for authentication but never confirms or say why its not confirming

get to purchase screen and it says its waiting for authentication but never confirms

trying to purchase a ticket for my grandma....iall the way or say why its not confirming

0.505682

hi -----.... i would like to make an alteration to my ticket reservation

would like to make an alteration to my ticket reservation

hi -----.... i

0.194444

i am both a senior over age 63 and a college student. which fare will cost me less from baltimore to newark nj airport on 123115 for the 130 ne regional leaving baltimore at 704 am?

i am both a senior over age 63 and a college student. which fare will cost me less from baltimore to newark nj airport on

123115 for the 130 ne regional leaving baltimore at 704 am?

0.333333

if a cname- bus is running late to get passengers to cname- train will train wait a few minutes or no train doesnt wait

if a cname- bus is running late to get passengers to cname- train will train wait a few minutes

or no train doesnt wait

0.2

hi i just made a reservation and realized i had a typo on my main email address - how do i correct it?

i just made a reservation and realized i had a typo on my email address

hi main - how do i correct it?

0.294118

i am looking for a receipt for a ticket that was purchased at the cname- station bwi location on 101915, could you help me with that?

i am looking for a receipt for a ticket that was purchased at the cname- station bwi location on 101915

, could you help me with that?

0.222222

is there a train that goes into columbus ohio from east lansing

is there a train into columbus ohio from east lansing

that goes

0.142857

i dont see a lock in the address bar. is this site safe?

is this site safe?

i dont see a lock in the address bar.

0.666667

exchange voucher - how do i use it? i am about to buy a ticket for next monday, how do i insure that i get the credit of 19 on my exchange voucher? thanks.

i am about to buy a ticket for next monday, how do i insure that i get the credit of 19 on my exchange voucher?

exchange voucher - how do i use it? thanks.

0.275641

hi -----, i am trying to travel from la, ca to sf, ca by train. is there a direct train route?

i am trying to travel from la, ca to sf, ca by train. is there a direct train route?

hi -----,

0.095745

hi -----! are there any discounts i could use? do you offer a aaa discount by any chance?

are there any discounts i could use?

hi -----!do you offer a aaa discount by any chance?

0.573034

it will not let me say how i want to receive my tickets what can i do?

it will not let me say how i want to receive my tickets

what can i do?

0.2

i cannot find my eticket. my reservation number is ------. could i receive another eticket by email?

i cannot find my eticket. could i receive another eticket by email?

my reservation number is ------.

0.33

i have booked a reservartion ------ for today but did not get a confirm email with pdf ticket - help

i have booked a reservartion for today but did not get a confirm email

------ with pdf ticket - help

0.303922

hi i thought i booked a trip but dont see it in my account

i thought i booked a trip but dont see it in my account

hi

0.051724

if i said i want roundtrip and i have chosen the departure seat, how can i see the return options?

i want roundtrip and i have chosen the departure seat, how can i see the return options?

if i said

0.091837

i bought a ticket . how can i print out a boarding pass?

how can i print out a boarding pass?

i bought a ticket .

0.339286

hi -----, need a receipt for a travel that was already done. --------------- from george washington university. date 10052015

need a receipt for a travel that was already done. ---------------date 10052015

hi -----, from george washington university.

0.356589

i need to book my son on a train but he has a large bag and the train says no checked bags, are there any options

i need to book my son on a train but he has a large bag and the train says no checked bags,

are there any options

0.185841

my teenage daughter wants to go to university of ca, santa barbara tomorrow from la union station. what is the best way?

wants to go to university of ca, santa barbara tomorrow from la union station.

my teenage daughter what is the best way?

0.341667

hi do i have to take a car seat for a 9 month baby?

do i have to take a car seat for a 9 month baby?

hi

0.058824

i was looking into reserving a seat on a train a couple weeks ago but i put it off and i was going to book it today. the price is about 30 more. ive never taken a train before.

i was looking into reserving a seat on a train a couple weeks ago the price is about 30 more.

but i put it off and i was going to book it today. ive never taken a train before.

0.466292

hi, i bought the tickets for my whole family from vancouver bc to los angeles. my reservation number is ------. can i upgrade it from coach seat to a family bedroom?

can i upgrade it from coach seat to a family bedroom?

hi, i bought the tickets for my whole family from vancouver bc to los angeles. my reservation number is ------.

0.678788

i want to leave seattle for portland afternoon of 1211 and return from portland to seattle the afternoon of 1213. . . website says theres it cant find service. i would like most direct route.

i want to leave seattle for portland afternoon of 1211 and return from portland to seattle the afternoon of 1213i would like most direct route.

. . . website says theres it cant find service.

0.25641

----- how do i create a round trip ticket by paying partial cash and rewards points?

how do i create a round trip ticket by paying partial cash and rewards points?

-----

0.059524

hi im going home from nyc to hartford ct i have 1 carryon and 1 suitcase approx weight 20kgs .will i be able to take my bag without hassles. let me know so i can book the ticket online

goingfrom nyc to hartford ct i have 1 carryon and 1 suitcase approx weight 20kgs .will i be able to take my bag without hassles.

hi im home let me know so i can book the ticket online

0.302703

hi whats the closest i can get to talahassee fl if i board from miami fl

whats the closest i can get to talahassee fl if i board from miami fl

hi

0.041667

hello, can i just reserve a roomette instead of a family bedroom? i i will be traveling with my 2 small children who will be sleeping with me anyway, we dont need 4 beds

can i reserve a roomette instead of a family bedroom?

hello, just i i will be traveling with my 2 small children who will be sleeping with me anyway, we dont need 4 beds

0.680473

hi there, i wanted to cancel a trip scheduled for today. i couldnt seem to find it with the record locator numbers i got in my email so i was having trouble canceling the trip on my own.

i wanted to cancel a trip scheduled for today.

hi there,i couldnt seem to find it with the record locator numbers i got in my email so i was having trouble canceling the trip on my own.

0.743316

hi -----, if i took the train from reno nv. to paso robles ca. would i have to do a transfer or is it a straight shot? and how much is a round trip ticket?

if i took the train from reno nv. to paso robles ca. would i have to do a transfer or is it a straight shot? and how much is a round trip ticket?

hi -----,

0.064516

can you track a trains location? daughter and grandkids on train 11

can you track a trains location?

daughter and grandkids on train 11

0.507463

i cannot find what days of the week and times the train leaves leaves houston for new orleans and what days times we can return from there. we are going from houston to atlanta for xmas and i see we w

i cannot find what days of the week and times the train leaves houston for new orleans and what days times we can return from there.

leaveswe are going from houston to atlanta for xmas and i see we w

0.33

hi, i would like to change the time of my trip. would that be possible?

i would like to change the time of my trip.

hi, would that be possible?

0.380282

hi -----.i was just wondering if i could change my deaprt place

i was just wondering if i could change my deaprt place

hi -----.

0.142857

there are three types of train tickets and they are 15-day usa rail pass,30-day usa rail pass, and 45-day usa rail pass.also there is segment option for all of them. what does segment means exactly?

what does segment means exactly?

there are three types of train tickets and they are 15-day usa rail pass,30-day usa rail pass, and 45-day usa rail pass.also there is segment option for all of them.

0.833333

hi -----. do i have to buy a ticket today for travel on november 29 or can i just make a reservation? the question is, do i have to buy the ticket with my credit card today and, if so, can i cancel?

if so, can i cancel?

hi -----. do i have to buy a ticket today for travel on november 29 or can i just make a reservation? the question is, do i have to buy the ticket with my credit card today and,

0.89899

can we get off the train t connellville and catch the a tain on to new york or wasington please

can we get off the train t connellville and catch the a tain on to new york or wasington

please

0.063158

hi. do i have to join for student savings or just have id

do i have to join for student savings or just have id

hi.

0.070175

i need to cancel a coach ticket. how do i do it?

i need to cancel a coach ticket.

how do i do it?

0.3125

did 8714 thruway bus leave klamath falls on time at 950 today?

did 8714 thruway bus leave klamath falls on time

at 950 today?

0.222222

good morning. i entered my email address to hvae my password reset twice and no password was sent to me. i checked the junkspam folder but there is nothing. how do i rectify this?

i entered my email address to hvae my password reset twice and no password was sent to me.

good morning. i checked the junkspam folder but there is nothing. how do i rectify this?

0.494505

just signed for rewards it doesnt show or have a way to enter my current booked trip resv ------

just signed for rewards it doesnt show or have a way to enter my current booked trip

resv ------

0.137255

i have bought a one way ticket from tacoma washington to salem oregon on december 9 and cannot find it in my inbox. i dont know the reservation number. can you help me?

i have bought a one way ticket from tacoma washington to salem oregon on december 9 and cannot find it in my inbox. i dont know the reservation number.

can you help me?

0.094675

what is the phone number for reservations? not getting information i need online. thanks

what is the phone number for reservations?

not getting information i need online. thanks

0.511364

hi. i need to link an existing reservation to an account. can you help me with this?

i need to link an existing reservation to an account.

hi. can you help me with this?

0.357143

how to get disability discount my son and i both have medicare and are on disability

how to get disability discount

my son and i both have medicare and are on disability

0.630952

i am a new member to student advantage and am trying to get my 10 discount on my tickets for cname-...my number wont enter into promo code. do you know how i go about this?

i am trying to get my 10 discount on my tickets for cname-...my number wont enter into promo code.

a new member to student advantage and amdo you know how i go about this?

0.413793

hi...i am having problems cancelling a reservation. problem with cc expiration date.

i am having problems cancelling a reservation.

hi...problem with cc expiration date.

0.440476

hi. we have always been able to select vision impaired need assistance but this time i couldnt find it

we have always been able to select vision impaired need assistance but this time i couldnt find it

hi.

0.038835

hi im looking for rates leaving flordia to texas with a dog

im looking for rates leaving flordia to texas with a dog

hi

0.050847

hello, would you please e-mail me a receipt for my trip, reservation ------.

would you please e-mail me a receipt for my trip,

hello,reservation ------.

0.346154

i am trying to log in. i changed the password, have entered the new password and my membership number--have also tried using my e-mail--but i am unable to log in.

have entered the new password and my membership numberbut i am unable to log in.

i am trying to log in. i changed the password,--have also tried using my e-mail--

0.5

hi, i am trying to pay with an voucher, but the amount for the voucher is not coming off the total

i am trying to pay with an voucher, but the amount for the voucher is not coming off the total

hi,

0.040816

hello i booked the wrong ticket is it to late to switch it if my train leaves at four oclock?

i booked the wrong ticket is it to late to switch it if my train leaves at four oclock?

hello

0.064516

i i am hopeful that the train will be available from princeton to the quad cities

i am hopeful that the train will be available from princeton to the quad cities

i

0.024691

ive acquired 11,856 points and 4 coupons. what can i do with them? can they be used to pay for future travel on cname-?

ive acquired 11,856 points and 4 coupons.

what can i do with them? can they be used to pay for future travel on cname-?

0.641667

hello, i was a passenger on the cname- going from saint louis to chicago. i lost my phone and i was wondering if your staff has recovered it. its a cracked black iphone 6. please contact me asap.

i was a passenger on the cname- going from saint louis to chicago. i lost my phone .

hello, and i was wondering if your staff has recovered it its a cracked black iphone 6. please contact me asap.

0.571429

how much is a tain ticket from largo florida to fort madison,iowa wife is disabled

how much is a tain ticket from largo florida to fort madison,iowa

wife is disabled

0.195122

i would like to see trips leaving from a particular city. how do i find that information? thanks!

i would like to see trips leaving from a particular city.

how do i find that information? thanks!

0.402062

i have round trip reservations for ---- and --------------------------------------- to --------------------- leaving nov. 24 returning nov. 28. i need to print the tickets again. lost in relocation.

i need to print the tickets again.

i have round trip reservations for ---- and --------------------------------------- to --------------------- leaving nov. 24 returning nov. 28.lost in relocation.

0.818182

hi ----- i keep getting error id 720s when i try to price a trip

i keep getting error id 720s when i try to price a trip

hi -----

0.138462

hi -----, im not able to type in my card security code

m not able to type in my card security code

hi -----, i

0.2

hi -----, was wondering how long it took from va to txt on cname-

was wondering how long it took from va to txt on cname-

hi -----,

0.138462

if i cancel a prepaid, norefundable reservation online, i still retain the value of the ticket for future use up to 1 year... correct?

if i cancel a prepaid, norefundable reservation online, i still retain the value of the ticket for future use up to 1 year

... correct?

0.089552

i made a mistake on my reservation and need to cancel or put on hold my flight....

i made a mistake on my reservation

and need to cancel or put on hold my flight....

0.573171

i dont have a ticket number to request for mileage credit...only an e-tichet

i dont have a ticket number to request for mileage credit...

only an e-tichet

0.207792

several years ago, we paid a one time for for economy plus seating that was valid for an entire years worth of travel economy plus seating. is this offer still available, or only per flight now?

is this offer still available, ?

several years ago, we paid a one time for for economy plus seating that was valid for an entire years worth of travel economy plus seating. or only per flight now

0.837563

i am trying to fly to manilla from jax for 22 days any time starting the first day of may can travel until june 15 looking for upgrade on flight going and coming on the transatlantic flights only can

looking for upgrade on flight going and coming on the transatlantic flights only

i am trying to fly to manilla from jax for 22 days any time starting the first day of may can travel until june 15 can

0.59799

my account has been locked due to sign in attempts and i need it unlocked

my account has been locked and i need it unlocked

due to sign in attempts

0.315068

i had to change my flight due to the blizzard. does my paid baggage fee transfer too?

does my paid baggage fee transfer too?

i had to change my flight due to the blizzard.

0.552941

looking to switch to cname- from delta i am a delta diamond and was told that you will offer me an upgraded status if i switch

looking to switch to cname- from delta

i am a delta diamond and was told that you will offer me an upgraded status if i switch

0.690476

how can i find out if i already have a ticket - so i dont get charged twice.

how can i find out if i already have a ticket

- so i dont get charged twice.

0.415584

i am trying to complete my payment, but the website says i must make a choice for travel insurance. i made the choice no. it continues to give me this message. can you help?

i am trying to complete my payment, but the website says i must make a choice for travel insurance.

i made the choice no. it continues to give me this message. can you help?

0.427746

i want to check in in line but dont have confixor mileage plan number can yu help?

i want to check in in line but dont have confixor mileage plan number

can yu help?

0.142857

i want to use two credit cards to pay - how do i do that

i want to use two credit cards to pay

- how do i do that

0.339286

i cant find my flight confirmation number on my itinerary. can i still update my reservation?

i cant find my flight confirmation number on my itinerary.

can i still update my reservation?

0.361702

im attempting purchase tickets and clicking no the to insurance option but it doesnt seem like the system is processing my selection. im getting a message indicating that i must select an option

im attempting purchase tickets and clicking no the to insurance option

but it doesnt seem like the system is processing my selection. im getting a message indicating that i must select an option

0.634518

my mileageplan is -------- - i did not have a password to check on my miles, so i thought i had to set up an account, and it gave me a new -------- - can these two accounts be combined? which sh

can these two accounts be combined?

my mileageplan is -------- - i did not have a password to check on my miles, so i thought i had to set up an account, and it gave me a new -------- - which sh

0.82

i dont like your answers. please provide me with a phone number

provide me with a phone number

i dont like your answers. please

0.52381

i have an overnight layover in newark on a flight from cleveland to antigua. will i have to claim my bags in newark and recheck them in the morning?

will i have to claim my bags in newark and recheck them in the morning?

i have an overnight layover in newark on a flight from cleveland to antigua.

0.52027

hi, i just took cname- aireline, but i dont see my mileagemiles are deposited

i just took cname- aireline, but i dont see my mileagemiles are deposited

hi,

0.051282

---- can i book a flight or reserve a flight now then pay for it within 24-48 hours to hold the price?

can i book a flight or reserve a flight now then pay for it within 24-48 hours to hold the price?

----

0.04902

this request is for two people flying business class from ewr to sin in mid-june for 9-11 days. we are flexible on the date of departure

this request is for two people flying business class from ewr to sin in mid-june for 9-11 days.

we are flexible on the date of departure

0.294118

ticket for jan. 24..- would like to change date to feb. 7- what would the difference be to do this?

would like to change date to feb. 7

ticket for jan. 24..- - what would the difference be to do this?

0.669811

hello, i just booked 4 flights, but was not able to select seats. how can i do that?

i just booked 4 flights, but was not able to select seats.

hello, how can i do that?

0.309524

i would like to redeem miles that expired on 13113. how do i do that?

i would like to redeem miles that expired on 13113.

how do i do that?

0.239437

can you help me check how many checked bags can i bring for trip

how many checked bags can i bring for trip

can you help me check

0.309859

i couldnt find the ticket numbers for my trip. what can i do?

i couldnt find the ticket numbers for my trip.

what can i do?

0.241935

i received a letter offering me 2 roundtrip ariline tickets and want to know if this was sent by ------ airways. references - and --- ---- vice pres

i received a letter offering me 2 roundtrip ariline tickets and want to know if this was sent by ------ airways.

references - and --- ---- vice pres

0.277419

i already booked my ticket with miles nprogramm i would like to find out if lufthansa has opend uo more seats in business first on my trave day to germany

would like to find out if lufthansa has opend more seats in business first

i already booked my ticket with miles nprogramm i uoon my trave day to germany

0.506494

will i get a receipt for my baggage i paid but didnt receive anything showing i paid

will i get a receipt for my baggage i paid

but didnt receive anything showing i paid

0.494118

my boarding pass says ------------------ it usually just says --------------. will this be a problem?

my boarding pass says ------------------ it usually just says --------------.

will this be a problem?

0.223301

res . how could you change all my flights without even contacting me

how could you change all my flights without even contacting me

res .

0.194805

i booked a flight last week and today realized i had put in march instead of february in date line. can you help me?

i booked a flight last week and today realized i had put in march instead of february in date line.

can you help me?

0.146552

i did not obtain a confirmation number, i hit the back arrow button prior to obtaining the number

i did not obtain a confirmation number

, i hit the back arrow button prior to obtaining the number

0.608247

i have first class tickets on a flight in the usa. does it include entry into the cname- lounges

does it include entry into the cname- lounges

i have first class tickets on a flight in the usa.

0.53125

?????,??????????????i want to check, my plane reservation first in have a ticket?

i want to check, my plane reservation first in have a ticket?

?????,??????????????

0.246914

i would like you to issue an updated new premier silver status card and id like a new tag for my baggage as the one i had came offduring my last flight. thanks!

i would like you to issue an updated new premier silver status card and id like a new tag for my baggage

as the one i had came offduring my last flight. thanks!

0.341615

i may have to cancel reservation due to work and i do not have a departure date yet. how much us the penalty or can i get a refund?v

i may have to cancel reservationhow much us the penalty or can i get a refund?

due to work and i do not have a departure date yet. v

0.409091