gorkemsevinc/RelationalStrategiesinCustomerService

i am trying to rent a car and return to a different location. i am not seeing that option.

i am trying to rent a car and return to a different location.

i am not seeing that option.

0.311111

i need to book a specific flight that is not showing up as an option in my search

i need to book a specific flight that is not showing up

as an option in my search

0.308642

i bought my mothers airline ticket with my mileage plan explorer card, but your site is showing there is a charge for a checked bag. why is this?

your site is showing there is a charge for a checked bag.

i bought my mothers airline ticket with my mileage plan explorer card, but why is this?

0.609589

okay,arrive in oslo at 500pm and catch flight to copenhagen at 530pm - will i be able to do that in 30 minutes ?

will i be able to do that in 30 minutes ?

okay,arrive in oslo at 500pm and catch flight to copenhagen at 530pm -

0.640351

hi i have flight --653 on april 28 leaving oma to lax what terminal will it be landing in lax?

what terminal will it be landing in lax?

hi i have flight --653 on april 28 leaving oma to lax

0.56383

i tried to open the page that you refer to but it flicks on but fails to open.

fails to open.

i tried to open the page that you refer to but it flicks on but

0.807692

i input a ticket number and it tells me the ticket has been creditied. however, the ticket does not show in my history or in the mileage amount.

the ticket does not show in my history or in the mileage amount.

i input a ticket number and it tells me the ticket has been creditied. however,

0.555556

okay i will but what about my reservation i just paid for.

what about my reservation i just paid for.

okay i will but

0.275862

i am having trouble finding my flight by confirmation number. it says its invalid and my mom just bought my ticket today

i am having trouble finding my flight by confirmation number

. it says its invalid and my mom just bought my ticket today

0.5

i would like to change my seat from first class to economy so i could sit with my wife

i would like to change my seat from first class to economy

so i could sit with my wife

0.313953

the ticket was cancelled feb of last year but it expires on the 24th of feb and i am unable to reuse it at the moment. is there an extension i can get?

is there an extension i can get?

the ticket was cancelled feb of last year but it expires on the 24th of feb and i am unable to reuse it at the moment.

0.788079

i cannot figure out what to put in for traveler identity. my wife and son both have passports

i cannot figure out what to put in for traveler identity.

my wife and son both have passports

0.387097

i booked the wrong date using miles and now i want to change my flight..

i want to change my flight..

i booked the wrong date using miles and now

0.611111

trying to book a flight to use an unused ticket - i picked the dates- there doesnt seem to be a button to continue to book it

trying to book a flight to use an unused ticket

- i picked the dates- there doesnt seem to be a button to continue to book it

0.624

ihave my mileage plan number but my password or pin is not allowing me to sign in. can you help me with this?

not allowing me to sign in.

ihave my mileage plan number but my password or pin is can you help me with this?

0.743119

iam booking a reservation using miles can ihold this reservation for 72hrsand what ihave to do

iam booking a reservation using miles can ihold this reservation for 72hrs

and what ihave to do

0.212766

hi i am looking to change my flight destination one way and purchase another flight

i am looking to change my flight destination one way and purchase another flight

hi

0.036145

my flight has changed on the return, without notice, i can not leave at the time you change it to.. what can i do.

my flight has changed on the return, without notice

, i can not leave at the time you change it to.. what can i do.

0.552632

so i just booked my flight for myself and my family and chose seat assignments. yet now it doesnt show seat assignments on all the flights. what can i do about this?

yet now it doesnt show seat assignments on all the flights.

so i just booked my flight for myself and my family and chose seat assignments. what can i do about this?

0.638554

my mother is traveling on 23 from palm springs to bos. 5490 lands in term 1 and 105 is in term 3. she has a fractured knee and is unable to travel in the time allotted. who do we contact for help

unable to travel

my mother is traveling on 23 from palm springs to bos. 5490 lands in term 1 and 105 is in term 3. she has a fractured knee and isin the time allotted. who do we contact for help

0.908163

my name is wrong on my flight reservation. how do i change it?

my name is wrong on my flight reservation.

how do i change it?

0.306452

i can not find my mileage number how do i retrieve it?

i can not find my mileage number

how do i retrieve it?

0.407407

we fly from dca to sfo, then to pekbeijing, china, do we need to pick up the luggage in sfo?

do we need to pick up the luggage in sfo?

we fly from dca to sfo, then to pekbeijing, china,

0.553191

didnt use that ticket-the travel agent said i could us it to buy a ticket within a year

the travel agent said i could us it to buy a ticket within a year

didnt use that ticket-

0.252874

my husband has a broken leg and he is getting around on a knee walker. can he get on the plane with that and then we check it?

my husband has a broken leg and he is getting around on a knee walker.

can he get on the plane with that and then we check it?

0.436508

i cancelled a flight a few months ago and should have a remaining credit after the change flight fee. where can i find this information?

i cancelled a flight a few months ago and should have a remaining credit after the change flight fee.

where can i find this information?

0.257353

---- we need confirn our flight and i dont know the confirmation number

we need confirn our flight and i dont know the confirmation number

----

0.070423

i have a reservation , but did not buy the ticket, what i can do?

i have a reservation but did not buy the ticket,

,what i can do?

0.295775

i booked a round trip ticket online from cleveland to newark nj please confirm payment went through

i booked a round trip ticket online from cleveland to newark njconfirm payment went through

please

0.080808

my name is ---- ------------. ------ retiree empolyee . also mileage plan member . i would like to sign up for the tsa check program. please advise

i would like to sign up for the tsa check program.

my name is ---- ------------. ------ retiree empolyee . also mileage plan member . please advise

0.687117

i was told i could purchase seats with more leg room. im in economy now. is that possible?

i was told i could purchase seats with more leg room.

im in economy now. is that possible?

0.406593

i am a user on my husbands mileage plan chase account, can i get miles for purchases i make?

can i get miles for purchases i make?

i am a user on my husbands mileage plan chase account,

0.602151

my travel plans have changed due to business demands. i would like to cancel my ticket for tomorrow. will i get a credit which can be used when i reschedule?

will i get a credit which can be used when i reschedule?

my travel plans have changed due to business demands. i would like to cancel my ticket for tomorrow.

0.643312

cleveland to santa ana, ca it states it is 50k miles...are there any flights that are 35k? desirable days are 27 until 34...

are there any flights that are 35k?

cleveland to santa ana, ca it states it is 50k miles...desirable days are 27 until 34...

0.714286

we would like to travel on --, ord to mia, then on to st kitts. what airlines fly from mia to st kitts?

what airlines fly from mia to st kitts?

we would like to travel on --, ord to mia, then on to st kitts.

0.621359

i have existing reservation and need to contact customer sercice represantative. what is telephone number?

what is telephone number?

i have existing reservation and need to contact customer sercice represantative.

0.764151

if i change flights due to bereavement, and the total for changing is 211.20, is there a discount that will be applied for bereavement?

is there a discount that will be applied ?

if i change flights due to bereavement, and the total for changing is 211.20, for bereavement

0.691176

my friend purchased the wrong ticket for a flight from newark to aruba on 71212. she purchased flight 1042 rather than 1040 on the same day. we are flying as a group, so we all need to be on the

my friend purchased the wrong ticket for a flight from newark to aruba on 71212.

she purchased flight 1042 rather than 1040 on the same day. we are flying as a group, so we all need to be on the

0.581633

i booked a flight to syd australia from mco via sfo, and i paid for the ticket with airmiles. i only went on the mco-sfo flight, and cancelled the syd one, paid in airmiles.how do i get miles back?

how do i get miles back?

i booked a flight to syd australia from mco via sfo, and i paid for the ticket with airmiles. i only went on the mco-sfo flight, and cancelled the syd one, paid in airmiles.

0.878173

i will more than likely miss my flight from newark, nj to tel aviv today - i full paid full price for my ticket, can i possibly catch the next flight at no extra fee?

can i possibly catch the next flight at no extra fee?

i will more than likely miss my flight from newark, nj to tel aviv today - i full paid full price for my ticket,

0.680723

i cannot remember my password for my mileage account. cant it be emailed to me?

i cannot remember my password for my mileage account

. cant it be emailed to me?

0.35

when i do what you say above it does not have us on any othetr flight. what do i do

when i do what you say above it does not have us on any othetr flight.

what do i do

0.156627

good morning ----, i have a frequent flyer number, but cannot locate it. in october of 2011, i used a portion of a ticket i had purchased to boston to fly to san francisco at the last minute instead

i have a frequent flyer number, but cannot locate it.

good morning ----, in october of 2011, i used a portion of a ticket i had purchased to boston to fly to san francisco at the last minute instead

0.727273

my confirmation number is and i believe i have paid to be in economy plus but it seems they are asking me for more money. can you check?

and i believe i have paid to be in economy plus

my confirmation number is but it seems they are asking me for more money. can you check?

0.657343

can i transfer miles from a non cname- account. will the miles be one for one.

can i transfer miles from a non cname- account.

will the miles be one for one.

0.397436

is this correct there is a 25 fee for first checked bag under 50 lb all years flying cont unted first checked bags were free. when did this change?

is this correct there is a 25 fee for first checked bag under 50 lb

all years flying cont unted first checked bags were free. when did this change?

0.536913

i need to cancel a flight that i scheduled less than 24 hours ago for full refund. i am still sick.

i need to cancel a flight

that i scheduled less than 24 hours ago for full refund. i am still sick.

0.747475

thanks for your help. i think i need to sign up for a new card.

i think i need to sign up for a new card.

thanks for your help.

0.349206

yes but does a lap child traveling international get 2 free bags even though they do not have an assign seat

does a lap child traveling international get 2 free bags

yes but even though they do not have an assign seat

0.481481

i made a car rental from atlas choice when i made my airline ticket they took a deposit now i can contact them number is un number

i made a car rental from atlas choice when i made my airline ticket they took a deposit now i can contact them

number is un number

0.146154

i made reservations now i want to change my seats and upgrade

i want to change my seats and upgrade

i made reservations now

0.393443

can i switch a current award ticket to another traveller and switch the dates of the award travel

can i switch a current award ticket to another traveller

and switch the dates of the award travel

0.42268

i lost my receipt for a recent flight and i need it for expence report. can i print one online

i lost my receipt for a recent flight

and i need it for expence report. can i print one online

0.595745

i would like to change my flight. i bought it yesterday and today i saw a later time for themsame amount i paid yesterday

i would like to change my flight.

i bought it yesterday and today i saw a later time for themsame amount i paid yesterday

0.727273

hi. ive tried to pay with 2 different credit cards and its not working

ive tried to pay with 2 different credit cards and its not working

hi.

0.055556

i am being charged 79 for economy plus. i thought my elite status got me that free

i am being charged 79 for economy plus.

i thought my elite status got me that free

0.52439

hi me and my wife are going from dsm to bro tomorrow leaving at 6am in houston we only have a 30min change time do we have to change concourses thanks -----

do we have to change concourses

hi me and my wife are going from dsm to bro tomorrow leaving at 6am in houston we only have a 30min change time thanks -----

0.794872

problem, it is not giving me the correct details i got from lala i.e. not applying the discount - can you get please ?

not applying the discount

problem, it is not giving me the correct details i got from lala i.e.- can you get please ?

0.771186

saw price increased in few hours, can you help me with that?

saw price increased in few hours,

can you help me with that?

0.433333

how do i book 3 round trip tickets and 1 one way ticket on one purchase so we can all get seats together??

how do i book 3 round trip tickets and 1 one way ticket on one purchase

so we can all get seats together??

0.330189

hello, i want to know what is the maximium weight in kilos that i can carry in my bags

i want to know what is the maximium weight in kilos that i can carry in my bags

hello,

0.081395

is gate d55 in international or domestic please? also, how long before flight --448 4feb do i need to get to the airport?

is gate d55 in international or domestic please? also, how long before flight do i need to get to the airport?

--448 4feb

0.090909

if i wanted to buy a ticket for a friend in uk to fly tomorrow would i buy online and he would pick up at the airport?

if i wanted to buy a ticket for a friend to fly tomorrow would i buy online and he would pick up at the airport?

in uk

0.050847

i need to speak to a person that can make a decision to provide me with compensation for all of the missed flights. call me on my cell at --.

i need to speak to a person

that can make a decision to provide me with compensation for all of the missed flights. call me on my cell at --.

0.821192

we are planning to travel from chicago to cancun in early august 2013. my question is is there extra charge for checked baggage?

is there extra charge for checked baggage?

we are planning to travel from chicago to cancun in early august 2013. my question is

0.684211

i cant find my mileage number, and have taken 4 big flights in the last 2 weeks. i tried to find it by putting in email, address, etc., but its not coming up?

i cant find my mileage number,

and have taken 4 big flights in the last 2 weeks. i tried to find it by putting in email, address, etc., but its not coming up?

0.80625

do i get a discount for being a senior citizen over 65?

do i get a discount for being a senior citizen

over 65?

0.192982

can you see if my duaghter alrady has an account? name ------- --- ---------- nj

can you see if my duaghter alrady has an account?

name ------- --- ---------- nj

0.375

cname- cancelled my flight and i had to drive 4 hours home. i would like a refund. how do i go about requesting that.

i would like a refund.

cname- cancelled my flight and i had to drive 4 hours home. how do i go about requesting that.

0.803419

i have a flight coming up on thursday 272013 from colorado springs to tampa, returning on 2122013. i have misplaced my flight information and would like for you to email my itinerary, please. my

email my itinerary

i have a flight coming up on thursday 272013 from colorado springs to tampa, returning on 2122013. i have misplaced my flight information and would like for you to , please. my

0.909091

hi , im trying to find out how many miles i currently have under my account number

im trying to find out how many miles i currently have under my account

hi , number

0.217391

hello i want to select my seats but dont know how to find my flight

i want to select my seats but dont know how to find my flight

hello

0.088235

i made a reservation from my family online an hour ago. i didnt get the childs middle name correct on the reservation. i separated it out . now what?

i didnt get the childs middle name correct on the reservation.

i made a reservation from my family online an hour ago. i separated it out . now what?

0.596154

i have a reservation on farelock and i am trying to see how much more the larger economy seats are on the flight to italy. there are more seats on the flight and i dont remember that being an option

i am trying to see how much more the larger economy seats are on the flight to italy.

i have a reservation on farelock and there are more seats on the flight and i dont remember that being an option

0.567839

hello i nned to change a ticket an it says ot cant find it

i nned to change a ticket an it says ot cant find it

hello

0.101695

i am trying to book flight --1003 at 825 am on march 9 from aus. id like four seats, which show as available on the map, but i cant book them online

id like four seats, which show as available on the map, but i cant book them online

i am trying to book flight --1003 at 825 am on march 9 from aus.

0.440789

my balance is a little over 25,000. des this mean i get a free economy round trip ticket in mainland usa?

i get a free economy round trip ticket in mainland usa?

my balance is a little over 25,000. des this mean

0.466667

i want to get a izzo swami 4000 golf gps i have enough award miles. what do i have to do? my mileageplan number

i want to get a izzo swami 4000 golf gps

i have enough award miles. what do i have to do? my mileageplan number

0.655462

my sister was born 1996 ... why cant she fly alone.. on southwest you only have to be 12 or older... what do we have to do in order to get her a flight?

my sister was born 1996 ... why cant she fly alone

.. on southwest you only have to be 12 or older... what do we have to do in order to get her a flight?

0.666667

trying to pick seats for flight --1027, it showed available seats until we tried to select our seats.

trying to pick seats for flight --1027,

it showed available seats until we tried to select our seats.

0.613861

i would like reimbursement for my baggage check fee as well as some items of clothing i needed to purchase when ------ misplaced my bag

i would like reimbursement for my baggage check fee as well as some itemsi needed to purchase when ------ misplaced my bag

of clothing

0.096296

my daughter left houston on flight -- and reaching orlando, fl, but i dont see this flight on your -- web site, please advice.

but i dont see this flight on your -- web site

my daughter left houston on flight -- and reaching orlando, fl, , please advice.

0.643939

i just purchased a ticket and i want to change my ticket to not just me but add my kids as well

i want to change my ticket to not just me but add my kids as well

i just purchased a ticket and

0.315789

i booked a ticket yesterday and provided a credit card number. can i change the credit card now?

can i change the credit card now?

i booked a ticket yesterday and provided a credit card number.

0.65625

please provide me with a phone number to get my mileage card acct number

please provide me with a phone number

to get my mileage card acct number

0.472222

i only see part of my question above. did you get the entire question?

did you get the entire question?

i only see part of my question above.

0.542857

as you can see from the enclosed mail below, we have ordered a trip on your flight to governor?s harbour , bahamas for 5 persons. the youngest kid magnus lerdal is not coming with us to bahams so we

we have ordered a trip on your flight to governor?s harbour , bahamas for 5 persons.

as you can see from the enclosed mail below, the youngest kid magnus lerdal is not coming with us to bahams so we

0.570707

i am booking flight for india using my miles. can i use farelock?

can i use farelock?

i am booking flight for india using my miles.

0.707692

how many award miles do i need for a mileageplan award ticket?

how many miles do i need for a mileageplan award ticket?

award

0.096774

hello. would you please tell me if there are individual televisions on flight --1143?

would you please tell me if there are individual televisions on flight --1143?

hello.

0.082353

i am looking for a special fare for family emergencies, does cname- offer these?

i am looking for a special fare for family emergencies

, does cname- offer these?

0.325

my most recent activity does not list my flights on 128 m3yj4v and 21 eqjhcv. why not?

my most recent activity does not list my flights on 128 m3yj4v and 21 eqjhcv

. why not?

0.107527

is there a phone number for me to call so i can talk to someone?

is there a phone number for me to call

so i can talk to someone?

0.390625

please tell me about 3 certificates i have that are one pass miles from cname------ airline

tell me about 3 certificates i have that are one pass miles from cname------ airline

please

0.073684

i need to talk to someone about booking a flight with points

i need to talk to someone

about booking a flight with points

0.583333

i tried to get credit for my one way ord hnl, but the response is credit for this tkt nr has already been applies. i only received the return credit hnl ord. now what

i tried to get credit for my one way ord hnl

, but the response is credit for this tkt nr has already been applies. i only received the return credit hnl ord. now what

0.739645

i need my ticket number but only have my itenary, where can i find my ticket number

where can i find my ticket number

i need my ticket number but only have my itenary,

0.60241

i would like to speak to a representative re domestic flight. whats the number to call?

i would like to speak to a representative re domestic flight.

whats the number to call?

0.287356

i flew in december and i attempted to move previous reservation to my new mileage account and i thought i was successful, however it now appears that none of those flights were moved and i did not

move previous reservation to my new mileage account

i flew in december and i attempted to and i thought i was successful, however it now appears that none of those flights were moved and i did not

0.739796

want to fly to gsp from smf then to tampa and back to sacramento do i have to book one way tickets for all of those?

do i have to book one way tickets for all of those?

want to fly to gsp from smf then to tampa and back to sacramento

0.551724