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been created in different parts of the world to deal with the redressal
of these grievances:
1. The Ombudsman System
2. The Administrative Courts System
3. The Procurator System
The earliest democratic institution created in the world for the
redressal of citizens’ grievance is the Scandinavian institution of
Ombudsman. Donald C. Rowat, an international authority on the
Ombudsman, calls it a “uniquely appropriate institution for dealing
with the average citizens’ complaints about unfair administrative
actions.”
The institution of Ombudsman was first created in Sweden in
1809. ‘Ombud’ is a Swedish term and refers to a person who acts as
the representative or spokesman of another person. According to
Donald C. Rowat, Ombudsman refers to “an officer appointed by the
legislature to handle complaints against administrative and judicial
action.”
The Swedish Ombudsman deals with the citizens’ grievances in
(i) Abuse of administrative discretion, that is, misuse of official
power and authority
(ii) Maladministration, that is, inefficiency in achieving the targets
(iii) Administrative corruption, that is, demanding bribery for doing
things
(iv) Nepotism, that is supporting one’s own kith and kin in matters
like providing employment
(v) Discourtesy, that is, misbehaviour of various kinds, for instance,
use of abusive language.
The Swedish Ombudsman is appointed by the Parliament for a
term of four years. He can be removed only by the Parliament on
ground of its loss of confidence in him. He submits his annual report
to the Parliament and hence, is also known as ‘Parliamentary
Ombudsman.’ But he is independent of the Parliament (legislature)
as well as the executive and judiciary.
The Ombudsman is a constitutional authority and enjoys the
powers to supervise the compliance of laws and regulations by the
public officials, and see that they discharge their duties properly. In
other words, he keeps a watch over all public officials–civil, judicial
and military–so that they function impartially, objectively and legally,
that is, in accordance with the law. However, he has no power to
reverse or quash a decision and has no direct control over
administration or the courts.
The Ombudsman can act either on the basis of a complaint
received from the citizen against unfair administrative action or suo
moto (i.e. on his own initiative). He can prosecute any erring official
including the judges. However, he himself cannot inflict any
punishment. He only reports the matter to the higher authorities for
taking the necessary corrective action.
In sum, the characteristics of the Swedish institution of
Ombudsman are as follows:
(i) Independence of action from the executive
(ii) Impartial and objective investigation of complaints
(iii) Suo moto power to start investigations
(iv) Uninterrupted access to all the files of administration
(v) Right to report to the Parliament as opposed to the executive;
the institution of ombudsman is based on the doctrine of
administrative accountability to legislature.
(vi) Wide publicity given to its working in press and other media
complaints
From Sweden, the institution of Ombudsman spread to other
Scandinavian countries– Finland (1919), Denmark (1955) and
Norway (1962). New Zealand is the first Commonwealth country in
the world to have adopted the Ombudsman system in the form of a
Parliamentary Commissioner for Investigation in 1962. The United
Kingdom adopted Ombudsman-like institution called Parliamentary
Commissioner for Administration in 1967. Since then, more than 40
counties of the world have adopted Ombudsman-like institutions with
different nomenclature and functions. The Ombudsman in India is
called Lokpal/Lokayukta. Donald. C. Rowat says that the institution of
Ombudsman is a “bulkwork of democratic government against the
tyranny of officialdom.” While Gerald E. Caiden described the
Ombudsman as “institutionalised public conscience.”
Another unique institutional device created for the redressal of
citizens’ grievances against administrative authorities, is the French
system of Administrative Courts. Due to its success in France, the
system has gradually spread to many other European and African
countries like Belgium, Greece and Turkey.
The socialist countries like the former USSR (now Russia), China,
Poland, Hungary, Czechoslovakia and Romania have created their
own institutional device for the redressal of citizens’ grievances. It is
called ‘Procurator System’ in these countries. It should be noted here
that the office of the Procurator-General is still functioning in Russia.
POSITION IN INDIA
The existing legal and institutional framework to check corruption and
redress citizens’ grievances in India consists of the following:
1. Public Servants (Enquiries) Act, 1850
2. Indian Penal Code, 1860
3. Special Police Establishment, 1941
4. Delhi Police Establishment Act, 1946
5. Prevention of Corruption Act, 1988
6. Commissions of Inquiry Act, 1952 (against political leaders and
eminent public men)
7. All-India Services (Conduct) Rules, 1968
8. Central Civil Services (Conduct) Rules, 1964
9. Railway Services (Conduct) Rules, 1966
10. Vigilance organisations in ministries / departments, attached
and subordinate offices and public undertakings
11. Central Bureau of Investigation, 1963
12. Central Vigilance Commission, 1964
13. State Vigilance Commissions, 1964
14. Anti corruption bureaus in states
15. Lokpal (Ombudsman) at the Centre
16. Lokayukta (Ombudsman) in states
17. Divisional Vigilance Board
18. District Vigilance Officer
19. National Consumer Disputes Redressal Commission
20. National Commission for SCs
21. National Commission for STs
22. Supreme Court and High Courts in states
23. Administrative Tribunals (quasi-judicial bodies)
24. Directorate of Public Grievances in the Cabinet Secretariat,
1988
25. Parliament and its committees
26. ‘File to Field’ programme in some states like Kerala. In this
innovative scheme, the administrator goes to the village/area
LOKPAL
The Administrative Reforms Commission (ARC) of India (1966–1970)
recommended the setting up of two special authorities designated as
‘Lokpal’ and ‘lokayukta’ for the redressal of citizens’ grievances2.
These institutions were to be set up on the pattern of the institution of
Ombudsman in Scandinavian countries and the parliamentary
commissioner for investigation in New Zealand. The Lokpal would
deal with complaints against ministers and secretaries at Central and
state levels, and the lokayukta (one at the Centre and one in every
state) would deal with complaints against other specified higher
officials. The ARC kept the judiciary outside the purview of Lokpal
and lokayukta as in New Zealand. But, in Sweden the judiciary is
within the purview of Ombudsman.
According to the ARC, the Lokpal would be appointed by the
president after consultation with the chief justice of India, the
Speaker of Lok Sabha and the Chairman of the Rajya Sabha.
The ARC also recommended that the institutions of Lokpal and
lokayukta should have the following features:
1. They should be demonstratively independent and impartial.
2. Their investigations and proceedings should be conducted in
private and should be informal in character.
3. Their appointment should be, as far as possible, non-political.
4. Their status should compare with the highest judicial
functionaries in the country.
5. They should deal with matters in the discretionary field
involving acts of injustice, corruption or favouritism.
6. Their proceedings should not be subject to judicial interference.
7. They should have the maximum latitude and powers in
obtaining information relevant to their duties.
8. They should not look forward to any benefit or pecuniary
advantage from the executive government.
The Government of India accepted the recommendations of ARC
in this regard. So far, ten official attempts have been made to bring
about legislation on this subject. Bills were introduced in the
Parliament in the following years:
1. In May 1968, by the Congress Government headed by Indira
2. In April 1971, again by the Congress Government headed by
Indira Gandhi.
3. In July 1977, by the Janata Government headed by Morarji
Desai.
4. In August 1985, by the Congress Government headed by Rajiv
Gandhi.
5. In December 1989, by the National Front Government headed
by V.P. Singh.
6. In September 1996, by the United Front Government headed
by Deve Gowda.
7. In August 1998, by the BJP-led coalition Government headed
by A.B. Vajpayee.
8. In August 2001, by the NDA government headed by A.B.
Vajpayee.
9. In August 2011, by the UPA government headed by Manmohan
Singh.
10. In December 2011, by the UPA government headed by
Manmohan Singh.
The first four bills lapsed due to the dissolution of Lok Sabha,
while the fifth one was withdrawn by the government. The sixth and
seventh bills also lapsed due to the dissolution of the 11th and 12th
Lok Sabha. Again, the eighth bill (2001) lapsed due to the dissolution
of the 13th Lok Sabha in 2004. The ninth bill (2011) was withdrawn by
the government.
LOKPAL AND LOKAYUKTAS ACT (2013)
Features
The salient features of the Lokpal and Lokayuktas Act (2013) are as
follows.3
1. It seeks to establish the institution of the Lokpal at the Centre
and the Lokayukta at the level of the State and thus seeks to
provide a uniform vigilance and anti-corruption road map for the
nation both at the Centre and at the States. The jurisdiction of
Lokpal includes the Prime Minister, Ministers, Members of
Parliament and Groups A, B, C and D officers and officials of
the Central Government.
2. The Lokpal to consist of a Chairperson with a maximum of 8
members of which 50% shall be judicial members.
3. 50% of the members of the Lokpal shall come from amongst
the SCs, the STs, the OBCs, minorities and women.
4. The selection of the Chairperson and the members of Lokpal
shall be through a Selection Committee consisting of the Prime
Minister, the Speaker of the Lok Sabha, the Leader of the
Opposition in the Lok Sabha, the Chief Justice of India or a
sitting Supreme Court Judge nominated by the Chief Justice of
India and an eminent jurist to be nominated by the President of
India on the basis of recommendations of the first four
members of the selection committee.
5. A Search Committee will assist the Selection Committee in the
process of selection. 50% of the members of the Search
Committee shall also be from amongst the SCs, the STs, the
OBCs, minorities and women.
6. The Prime Minister has been brought under the purview of the
Lokpal with subject matter exclusions and specific process for
handling complaints against the Prime Minister.
7. Lokpal’s jurisdiction will cover all categories of public servants,
including Group A, Group B, Group C, and Group D officers and
employees of Government. On complaints referred to the CVC
by the Lokpal, the CVC will send its report of preliminary
enquiry in respect of Group A and Group B Officers back to the
Lokpal for further decision. With respect to categories of
further in exercise of its own powers under the CVC Act subject
to reporting and review by the Lokpal.
8. The Lokpal will have the power of superintendence and
direction over any investigating agency, including the CBI, for
cases referred to them by the Lokpal.
9. A High-Powered Committee chaired by the Prime Minister will
recommend the selection of the Director of CBI.
10. It incorporates provisions for attachment and confiscation of
property of public servants acquired by corrupt means, even
while the prosecution is pending.
11. It lays down clear timelines. For preliminary enquiry, it is three
months extendable by three months. For investigation, it is six
months which may be extended by six months at a time. For
trial, it is one year extendable by one year and to achieve this,
special courts to be set up.
12. It enhances maximum punishment under the Prevention of
Corruption Act from seven years to ten years. The minimum
punishment under sections 7, 8, 9 and 12 of the Prevention of
Corruption Act will now be three years, and the minimum
punishment under section 15 (punishment for attempt) will now
be two years.
13. Institutions which are financed fully or partly by Government
are under the jurisdiction of Lokpal, but institutions aided by
Government are excluded.
14. It provides adequate protection for honest and upright public
servants.
15. Lokpal conferred with power to grant sanction for prosecution
of public servants in place of the Government or competent
authority.
16. It contains a number of provisions aimed at strengthening the
CBI such as:
(i) setting up of a Directorate of Prosecution headed by a Director
Prosecution under the overall control of the Director of CBI;
(ii) appointment of the Director of Prosecution on t
recommendation of the CVC;
(iii) maintenance of a panel of advocates by CBI other th
Government advocates with the consent of the Lokpal
handling Lokpal-referred cases;
(iv) transfer of officers of CBI investigating cases referred by Lok
(v) provision of adequate funds to CBI for investigating cas
referred by Lokpal.
17. All entities receiving donations from foreign source in the
context of the Foreign Contribution Regulation Act (FCRA) in
excess of ₹10 lakhs per year are brought under the jurisdiction
of Lokpal.
18. It contains a mandate for setting up of the institution of
Lokayukta through enactment of a law by the State Legislature
within a period of 365 days from the date of commencement of
this Act. Thus, the Act provides freedom to the states to decide
upon the contours of the Lokayukta mechanism in their
respective states.
Drawbacks
The following are the drawbacks (shortcomings) of the Lokpal and
Lokayuktas Act, 20133a:
1. Lokpal cannot suo motu proceed against any public servant.
2. Emphasis on form of complaint rather than substance.
3. Heavy punishment for false and frivolous complaints against
public servants may deter complaints being filed to Lokpal.
4. Anonymous complaints not allowed -Can’t just make a
complaint on plain paper and drop it in a box with supporting
documents.
5. Legal assistance to public servant against whom complaint is
filed.
6. Limitation period of 7 years to file complaints.
7. Very non-transparent procedure for dealing with complaints
against the PM.
LOKAYUKTAS
Even much before the enactment of the Lokpal and Lokayuktas Act
(2013) itself, many states had already set up the institution of
Lokayuktas.
It must be noted here that the institution of lokayukta was
established first in Maharashtra in 1971. Although Odisha had
passed the Act in this regard in 1970, it came into force only in 1983.
Till 2013, 21 states and 1 Union Territory (Delhi) have established
the institution of Lokyuktas. The details in this regard are mentioned
below in Table 61.1.
Table 61.1 Establishment of Lokayukta in States (Chronological
Order)
Sl. States/UTs Created in (enacted
No. in)
1. Odisha 1970
2. Maharashtra 1971
3. Rajasthan 1973
4. Bihar 1974
5. Uttar Pradesh 1975
6. Madhya Pradesh 1981
7. Andhra Pradesh 1983
8. Himachal Pradesh 1983
9. Karnataka 1985
10. Assam 1985