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dict | answers
listlengths 1
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stringlengths 66
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|---|---|---|---|
{
"author": "Ed Garcia",
"title": "Purchased Calendar and Questions for Confluence",
"body": "Hello All, We have Purchased Calendar and Questions for Confluence and when installing it and adding the licenses, no Calendars and Questions appears.\n\nCan you please tell me how to add them?\n\nThanks.\n"
}
|
[
{
"author": "Nic Brough -Adaptavist-",
"body": "Best thing to do is work with the plugin-manager.\n\nLog into Confluence as an admin, and go into the admin section. Go find \"manage apps\" in the admin areas and start by checking your current installed apps.\n\nIf you have installed the apps, you'll be able to expand the detail lines to get a box which you can paste the licence keys into to make the apps work.\n\nIf you have not installed them yet, then head off to \"find apps\" and search for them, clicking \"install\" of course.\n\nIf you really have installed the apps and applied their keys, then could you check where you expect them to appear?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Purchased-Calendar-and-Questions-for-Confluence/qaq-p/1449047
| null |
{
"author": "Michael Whitson",
"title": "Can you bring in a Jira issue spanning multiple days?",
"body": "I am interested in using the Team Calendar Jira integration to pull in a multi-day event. My current use case captures start date and end date and will put an event on the calendar for each date. The desired output is that there is a multi-day event (similar to the way that Sprints are displayed on the calendar) spanning from start date to end date.\n\nIs this possible to do?\n\nThanks!\n"
}
|
[
{
"author": "Cody Stevens",
"body": "Hey [@Michael Whitson](/t5/user/viewprofilepage/user-id/3611972)\n\nWhen you are creating the event on the calendar you have the option to set a start and end date and this date can span across multiple days.\n\nI hope this answers your question!\n",
"comments": [
{
"author": "Michael Whitson",
"body": "Thanks Cody,\n\nSo I have done this for events directly created on the calendar, but was hoping for the same experience / ux on the calendar view for an issue captured in JIRA. Possible?\n"
},
{
"author": "Michael Whitson",
"body": "I feel dumb; found an additional configuration option for the Jira Events to capture a date range...\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/105639iA0D43FBA50BCD17C/image-size/large?v=v2&px=999 \"image.png\")\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Can-you-bring-in-a-Jira-issue-spanning-multiple-days/qaq-p/1448886
|
[
"cloud"
] |
{
"author": "Dave Jennings",
"title": "CalDAV support in Confluence Cloud",
"body": "Confluence Server has had CalDAV support since version 6 of Team Calendars was [introduced in May 2018](https://www.atlassian.com/blog/confluence/introducing-caldav-support-team-calendars-confluence-server) but Confluence Cloud is still using the version from 2016.\n\nIs there any plan to bring CalDAV support to Confluence Cloud?\n\nIt's the [number one request](http://project%20= CONFCLOUD AND component = \"Add-ons - Team Calendar\" ORDER BY votes DESC) and has existed for almost ten years.\n"
}
|
[
{
"author": "Netzwerkleute",
"body": "This is currently tracked at: <https://jira.atlassian.com/browse/CONFCLOUD-51340>\n",
"comments": null
},
{
"author": "Dirk Redmer",
"body": "Same for us ???!!!!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/CalDAV-support-in-Confluence-Cloud/qaq-p/1437526
|
[
"cloud"
] |
{
"author": "Jacqui Pretty",
"title": "Jira issues calendar - remove done issues",
"body": "Is there anyway to set up the issues calendar gadget to automatically remove done or resolved issues? It was set up like this at my last company, but there doesn't seem to be an option for this now that I'm setting up a new dashboard.\n"
}
|
[
{
"author": "Fabian Lim",
"body": "Hi [@Jacqui Pretty](/t5/user/viewprofilepage/user-id/4010274)\n\nYou can do this with the jql advanced method where you will filter our tickets that are done with \"status not in (done)\".\n\nLink:<https://confluence.atlassian.com/teamcal/add-jira-events-241566244.html>\n\nThanks\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Jira-issues-calendar-remove-done-issues/qaq-p/1432424
|
[
"calendar",
"cloud",
"gadget",
"jira"
] |
{
"author": "Aaron Andrade",
"title": "Functionality Request: Configure Reminders",
"body": "Can the functionality to configure the content of reminders be added to this app? Right now the reminders do not include the \"Who\" field of any events, and we would like to add that field to the email reminders that get sent out.\n"
}
|
[
{
"author": "Joshua Sneed Contegix",
"body": "Hi Michelle,\n\nYou may need to upgrade Team Calendars, but you can check out Team Calendar Reminders [HERE](https://confluence.atlassian.com/teamcal/reminders-693899708.html). Cheers!\n",
"comments": [
{
"author": "Aaron Andrade",
"body": "Hi Joshua,\n\nI have reviewed that documentation already. It does not show how to configure the contents of the reminders nor have I been able to find that functionality existing anywhere.\n"
},
{
"author": "Joshua Sneed Contegix",
"body": "Hi Michelle,\n\nYou may want to check out some [apps to connect Team Calendars and Outlook](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=outlook) if the native / feature limited reminder functionality isn't up to spec. Cheers!\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Functionality-Request-Configure-Reminders/qaq-p/1431822
| null |
{
"author": "przemyslawchmielecki",
"title": "Calendar formatting issue after plugin update",
"body": "After update **Team Calendars for Confluence** to version **6.0.50** the calendar formatting issue appears. The calendar that occupied the entire width of the page now occupies half and is illegible (see *pic1* ). It is not a matter of limiting the size of half a page in a column (see *pic2*). As a workaround, I can set the width of the calendar in pixels, but this is not automatic scaling. I am asking for help or repairing a bug.\n\nConfluence version 7.2.2.![1.png](/t5/image/serverpage/image-id/101941i243280EFCD12833D/image-size/large?v=v2&px=999 \"1.png\")![2.png](/t5/image/serverpage/image-id/101940i23592EB9F5A5F15D/image-size/large?v=v2&px=999 \"2.png\")\n"
}
|
[
{
"author": "Monique Khairuliana[ServiceRocket]",
"body": "Hmm sounds like a bug.. Does this issue happens in all pages that contains the team calendar Macro? Does this issue happens the calendar macro is outside the **layout?**\n\nIn any case, you can report this bug to [Atlassian Support](https://support.atlassian.com/contact/#/).\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Calendar-formatting-issue-after-plugin-update/qaq-p/1425347
| null |
{
"author": "Markus L?w",
"title": "No CALDAV supported??",
"body": "I wanna import calendars from my OPEN-Exchange as a CALDAV. Normaly this feature shold work since 2018. But when I try to import a new calendar in CONFLUENCE Team Calendars i can only insert a iCAL-Adress .... what am I doing wrong??\n\nThanks for any help.\n\nMarkus L?w\n"
}
|
[
{
"author": "Markus L?w",
"body": "would be strange, because the certificate is correct: please have a [-\\>look](https://secure.redaktion-kip.de/kip-s/f.php?h=3V8oZaGg&p=1)\n",
"comments": null
},
{
"author": "Daniel Eads",
"body": "Hey Markus,\n\nYou're right - CalDav support was added in 2018. In order to check out anything that might be causing problems, I'd like to try an import on an environment that matches your versions. Could you let me know the following?\n\n1. Which version of Confluence you're on\n2. Which version of the Team Calendars app you have installed\n3. What database your are using (PostgreSQL, MySQL, etc) and which version if you happen to know\n\nThanks! \nDaniel \\| Atlassian Support\n",
"comments": [
{
"author": "Markus L?w",
"body": "Hallo Daniel,\n\nthanks a lot for Your help! My configuration is:\n\n1. **Confluenceversion 6.15.6**\n2. **TEAM CALENDAR Version 6.0.50**\n3. **POSTGREsql Version 9.6.14**\n\nFor more details please have a look at the [CONFLUENCE.PDF](https://secure.redaktion-kip.de/kip-s/f.php?h=211qhoIf&d=1)\n\nVielen Dank\n\nMarkus\n"
},
{
"author": "Markus L?w",
"body": "Hi Daniel,\n\nI guess, it is an issue of a wrong certificate:\n\n<br />\n\nroot@postgresql \\~# wget <https://kip-neu.de/caldav/Y2FsOi8vMC85Mg/> \n--2020-07-07 08:59:48-- <https://kip-neu.de/caldav/Y2FsOi8vMC85Mg/> \nResolving kip-neu.de (kip-neu.de)... 192.168.10.188 \nConnecting to kip-neu.de (kip-neu.de)\\|192.168.10.188\\|:443... connected. \nERROR: The certificate of 'kip-neu.de' is not trusted. \nERROR: The certificate of 'kip-neu.de' hasn't got a known issuer. \nroot@postgresql \\~#\n"
},
{
"author": "Daniel Eads",
"body": "Ah, a certificate error. Using wget will use your operating system's certificate store. In the video you show, the certificate's trust is coming from the browser.\n\nIt looks like you have an Encryption Everywhere DV signed certificate. You might need to install the intermediate certificate on the server you ran wget on. The intermediate certificates can be downloaded from DigiCert here: <https://www.digicert.com/digicert-root-certificates.htm>\n\nYou can [use this quick gist to install the intermediate certificate](https://gist.github.com/kekru/deabd57f0605ed95d5c8246d18483687) on your server.\n\nThat should at least clear the error with wget. If you've installed Confluence with the .bin installer and not changed its JRE to use your system's java, you might also need to install the intermediate certificate to the JRE's keystore. [We've got instructions for doing that here](https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html#HowtoimportapublicSSLcertificateintoaJVM-CommandLineInstallation), and although the article mentions Jira, the same process applies to Confluence.\n\nSince the steps are rather involved, I won't copy them all here. Please let me know if you get stuck at any point though, and I'll be happy to help!\n"
}
]
},
{
"author": "Markus L?w",
"body": "Dear Daniel,\n\nthx a lot! Your help eas very usefull! my confluence-appliance can now connect vie ssl to open-x (kip-neu.de):\n\n```\nroot@postgresql /tmp# wget https://kip-neu.de\n--2020-07-10 13:11:36-- https://kip-neu.de/\nResolving kip-neu.de (kip-neu.de)... 192.168.10.188\nConnecting to kip-neu.de (kip-neu.de)|192.168.10.188|:443... connected.\nHTTP request sent, awaiting response... 302 Found\nLocation: https://kip-neu.de/univention/ [following]\n--2020-07-10 13:11:36-- https://kip-neu.de/univention/\nReusing existing connection to kip-neu.de:443.\nHTTP request sent, awaiting response... 302 Found\nLocation: https://kip-neu.de/univention/portal/ [following]\n--2020-07-10 13:11:36-- https://kip-neu.de/univention/portal/\nReusing existing connection to kip-neu.de:443.\nHTTP request sent, awaiting response... 200 OK\nLength: 2082 (2.0K) [text/html]\nSaving to: 'index.html'\n\nindex.html 100%[===============================================================================================>] 2.03K --.-KB/s in 0s\n\n2020-07-10 13:11:36 (93.2 MB/s) - 'index.html' saved [2082/2082\n```\n\nand I changed the CA in Java Runtime. But still the connection is refused; but now with wrong creds as issue .... ?? Still confused and waiting for any help!![screen.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/102454i000BB17C7BC5DC7A/image-size/large?v=v2&px=999 \"screen.jpg\")\n\nTHANK YOU!\n",
"comments": [
{
"author": "Markus L?w",
"body": "I forgot to mention: of course the calendar exists and the credentials are correct; I can log in with any other client.\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/No-CALDAV-supported/qaq-p/1421235
| null |
{
"author": "kiran chowdary lingamaneni",
"title": "How to integrate confluence team calendar with JIRA",
"body": "We have requirement where the JIRA should list the team calendar updates - i have seen some articles where the JIRA events can be seen in team calendar but i am looking for a vice versa solutions where in team calendar events should be seen in JIRA.\n\nPlease help with your suggestions.\n\nThank you\n"
}
|
[
{
"author": "Fabian Lim",
"body": "Hi [@kiran chowdary lingamaneni](/t5/user/viewprofilepage/user-id/3989979)\n\nThere is a feature request here that you can vote on: <https://jira.atlassian.com/browse/CONFSERVER-51135>\n\nRegards\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/How-to-integrate-confluence-team-calendar-with-JIRA/qaq-p/1419504
|
[
"jira"
] |
{
"author": "Keyri Bernardi",
"title": "Photo profil",
"body": "can upload my photo from Pc. I see only one peace of the phot, It seem to be cutting. Attach screenshot.\n"
}
|
[
{
"author": "Fabio Racobaldo _Herzum_",
"body": "Hi [@Keyri Bernardi](/t5/user/viewprofilepage/user-id/5170532) and welcome,\n\nplease go on <https://id.atlassian.com/manage-profile/profile-and-visibility> and click on the photo in order to change it\n\n![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/245678iD847FB1B7D7E7752/image-dimensions/272x186?v=v2 \"Immagine.png\")\n\nHope this helps,\n\nFabio\n",
"comments": [
{
"author": "Keyri Bernardi",
"body": "thank you, i do it almost. But it doesn't work :(\n\ni can see the picture, or better i see a small pieces of the picture\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Photo-profil/qaq-p/2299530
|
[
"account"
] |
{
"author": "ruth aladi",
"title": "Received an email",
"body": "Atlassian ? noreply+0ea0d9af0f5143f579b66aac8004a66a99f354683bc6e0d9cba1b2af@am.atlassian.com\n\nReceived an email from the above. What gives??\n"
}
|
[
{
"author": "Andy Heinzer",
"body": "That email address is used by our Cloud services to manage user invites to one or more of our products (such as Jira, Confluence, etc).\n\nIt's possible that someone tried to invite your email address to their site. If it comes from someone you know, then you can choose to accept it or reject it.\n\nHowever if it is coming from a user that you do not know, then it is either a mistake, or it's also possible that someone is using our service to send spam to your address. If it is the latter, then please share with me the URL of the site that invited you. With that information I can request my support team to investigate this further. If we can find that someone is using our service to spam unexpecting email addresses, that would be against our terms of service and in turn we can suspend those sites.\n\nRegards,\n\nAndy\n",
"comments": [
{
"author": "ruth aladi",
"body": "Hi Andy, thanks for the detailed answer. I believe it's either of the last two guesses. I only have an image containing the exact email I received. I'd attach it here.![Screenshot_2023-03-13-23-08-52-583_com.google.android.gm.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/245377i5FCA4C24519A3EA4/image-size/large?v=v2&px=999 \"Screenshot_2023-03-13-23-08-52-583_com.google.android.gm.jpg\")\n"
},
{
"author": "Andy Heinzer",
"body": "From looking at that site, it appears to be a legit site. I doubt this is an example of spam. I'd recommend just ignoring this email if you do not know this person, or you do not wish to join their site.\n"
},
{
"author": "ruth aladi",
"body": "Thanks Andy?\n"
},
{
"author": "Michelle Spicer",
"body": "Hey Andy, \n\nI'm not sure if I'm in the right spot, hopefully I am. I was just spammed a large amount of messages. The emails are all [email protected] and I just googled the ending after the @ symbol to figure out who to get a handle on this. \nEach email has an email address I do not know, then \"shared this with your organization.\" following the random unknown email address. It's attached to my personal email I don't usually give out, but is probably in a public forum somewhere. \n\nAm I in the right spot? Or would you possibly know where to look next?\n\n<br />\n\nThanks!!\n"
},
{
"author": "Andy Heinzer",
"body": "Hi [@Michelle Spicer](/t5/user/viewprofilepage/user-id/5375161)\n\nIf you received unexpected mail from an atlassian.net site, you can forward that mail to our [email protected] address. This will at least allow our abuse team to review the site. This site doesn't appear to follow the expected pattern of other spam sites from what I can see. That said, if you are not expecting to receive mail from this site, perhaps we can investigate further if you forward the message you received to us.\n"
}
]
},
{
"author": "Konstantinos Payavlas",
"body": "Hello,\n\nI've received 4 emails with the subject \"You've been invited to Jira Service Management\" from the following address:\n\nnoreply+f7be5148e800a09ad9f54fad6ad99c445dbf6ad06ea13f590b635fb4@am.atlassian.com\n\nand another one with the subject \"\\[JIRA\\] Susan John mentioned you on IB-1\" from the address:\n\[email protected]\n\nI'm sure it's spam and they are abusing your services. Could you check it out, please?\n\nThank you,\n\nK.\n",
"comments": [
{
"author": "Andy Heinzer",
"body": "Thanks for reporting it to us. I have flagged this to our anti-abuse team so that they can review and process this site.\n\nAndy\n"
}
]
},
{
"author": "ruth aladi",
"body": "I wouldn't know. Never heard of Atlassian until I received an email saying I was invited to join the team.\n\n???\n",
"comments": null
},
{
"author": "Eugenio Onofre",
"body": "Hi [@ruth aladi](/t5/user/viewprofilepage/user-id/5167132)\n\nWelcome to the Atlassian Community. \nUnfortunately we would need more details in order to try to identify where this email came from.\n\nAre you an active user of any Atlassian Product?\n\nRegards, \nEugenio\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Received-an-email/qaq-p/2295839
|
[
"account",
"off-topic"
] |
{
"author": "Lee Sale",
"title": "Account Deactivated",
"body": "Hi there, I'm a Trello user and decided to try Jira. Immediately afterwards I could no longer access my Atlassian, Jira, or Trello account.\n\nEvery time I try to login with my account I get the following:\n\n**You don't have permission to access this content**\n\n**It looks like your account has been deactivated.**\n\n**We've sent you an email with details of who to contact to get more information about this.**\n\nI do not get any email. I had to create a new account to ask this question. \nThe original account email is: [email protected]\n"
}
|
[
{
"author": "ajaykrthakur",
"body": "[@Lee Sale](/t5/user/viewprofilepage/user-id/5159883) today I also encountered exactly the same issue. I had access till yesterday. I am getting the same error as you and I also did not any email.\n\nWonder if it's a wider issue. I did manage to raise a support ticket on this, waiting on a response from them.\n\nIt's quite inconvenient suddenly lose access to content and data.\n",
"comments": null
},
{
"author": "Ajay _view26_",
"body": "Hi [@Lee Sale](/t5/user/viewprofilepage/user-id/5159883)\n\n<br />\n\nStrange! Can you try clearing the browser cache and retrying?\n",
"comments": [
{
"author": "Lee Sale",
"body": "Very strange indeed!\n\nI tried clearing my cache, a different browser, and even tried the Trello app on my phone. All the same result, it seems my main account is deactivated.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Account-Deactivated/qaq-p/2286496
|
[
"account"
] |
{
"author": "Brad Sutton",
"title": "Email Address Change - not receiving verification email to new address",
"body": "Hi Atlassian,\n\nI suspect I have the same issue as reported in the link below - can Atlassian please investigate if I require the same fix: to remove my email address from the suppression list.\n\n[https://community.atlassian.com/t5/Atlassian-Account-questions/Email-Address-Change-not-receiving-verification-email-to-new/qaq-p/1800783?utm_source=dm\\&utm_medium=unpaid-social\\&utm_campaign=P:online\\*O:community\\*I:social_share\\*](https://community.atlassian.com/t5/Atlassian-Account-questions/Email-Address-Change-not-receiving-verification-email-to-new/qaq-p/1800783?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*)\n\n**Steps I've taken:**\n\n- I'm trying to change my email address at: <https://id.atlassian.com/manage-profile/email>\n\n- When I enter the new email address, I am advised: \"Update pending verification\" (screen shot below)\n\n![Web capture_24-2-2023_115617_id.atlassian.com.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/242101i22191C3862ADF83E/image-size/large?v=v2&px=999 \"Web capture_24-2-2023_115617_id.atlassian.com.jpeg\")\n\n- I receive an email to my 'old' email address, advising of the switch. But I never receive the verification email to my 'new' address.\n\n**What I've tried:**\n\n- I have checked our Email Exchange logs and there is no record of receiving this. \n\n- I've tried hitting 'Resend email' - still no response\n\n- I've waited a few days and retried - still no response\n\n<br />\n\nPlease let me know if you need more information. Thanks.\n"
}
|
[
{
"author": "Ollie Guan",
"body": "Hi [@Brad Sutton](/t5/user/viewprofilepage/user-id/5155337) ,\n\nSubmit a request below\n\n<https://support.atlassian.com/contact/>\n",
"comments": [
{
"author": "Brad Sutton",
"body": "Thanks Ollie - I'd love to, but it's directing me back here, to the Community.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Email-Address-Change-not-receiving-verification-email-to-new/qaq-p/2280613
|
[
"account"
] |
{
"author": "Jochgem Gunneman",
"title": "A former member keeps on receiving mails/posts",
"body": "When I update or change a User Story a former employee, that in the past has been assigned to certain User Stories but no longer is assigned to the User Stories, keeps on receiving alerts and mails. \n\nThis is SPAM. It seems that I can not remove her from the team. She keeps on being a manager (in Dutch: beheerder). I am informed by the online application that I could try a paid version of Jira, but as we don't use it frequently that is not really an option.\n\nAre there any ways to do something about this problem?\n"
}
|
[
{
"author": "Alex Koxaras _Relational_",
"body": "Hi [@Jochgem Gunneman](/t5/user/viewprofilepage/user-id/5155574) and welcome to the community,\n\nYou should check if that user is a watcher on these issues. If he/she is, then remove him/her.\n\nYou should also check if that user is part of a specific role, to which notifications are being sent out. If yes, then you should redesign your solution or remove him/her from that role.\n",
"comments": [
{
"author": "Jochgem Gunneman",
"body": "Thanks, Alex! \n\nI will look into this. \n\nBest, Jochgem\n"
},
{
"author": "Alex Koxaras _Relational_",
"body": "Good! Let me know if any of the above were the issue!\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/A-former-member-keeps-on-receiving-mails-posts/qaq-p/2280890
|
[
"account"
] |
{
"author": "Aysha Tupman",
"title": "can i merge my two Atlassian accounts?",
"body": "Hi - I have two atlassian accounts set up (both with personal email addresses - one gmail, one yahoo). Is it possible to merge these please, and for me to bring my Trello board over from the yahoo-associated account over into the gmail-associated one?\n\nPlease let me know if this is possible and what steps I need to take.\n\nThanks!\n"
}
|
[
{
"author": "Gary",
"body": "Currently, it's not possible to merge Atlassian accounts. There is an open feature request raised in the external bugs/features tracking system of Atlassian. Please follow the workaround instructions provided in the feature request:\n\n<https://jira.atlassian.com/browse/ID-240>\n\nAlso, you can log a request to get help at: <https://www.atlassian.com/company/contact/purchasing-licensing>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/can-i-merge-my-two-Atlassian-accounts/qaq-p/2279679
|
[
"account"
] |
{
"author": "raghuvarmaofficial",
"title": "Is there a way i can access Atlassian license details using a REST Api",
"body": "Iam trying to automate something with the information present on pages\n\n<https://myatlassian.com/products/end-user/license> and\n\n<https://myatlssian.com/products/your-licenses>\n\nis there a way i can access this information through some REST Api, i am writing a script to automate something , and iam stuck here , i am trying to get information about my licenses and end user licenses , but i can't find rest api that can fetch this information that can give me all kinds of info like \n{ \nTechnical contact:, \nBilling contact: \nExpiry date: \nSEN: \nProduct:\n\nName:Instance Name \n}\n\netc.\n\nIs there a way i can get this\n"
}
|
[
{
"author": "Robert Wen_ReleaseTEAM_",
"body": "Hello [@raghuvarmaofficial](/t5/user/viewprofilepage/user-id/5140671)\n\nI don't believe there's an API for licensing information.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Is-there-a-way-i-can-access-Atlassian-license-details-using-a/qaq-p/2274054
|
[
"account",
"atlassian-marketplace",
"licence",
"rest-api"
] |
{
"author": "Dolly Mae",
"title": "Is there a hiring group here for data entry clerk?",
"body": "there's a person who hired me to be a data entry agent here at Atlassian community is it legit?\n"
}
|
[
{
"author": "Tamanna Godara",
"body": "Hi [@Dolly Mae](/t5/user/viewprofilepage/user-id/5155663) Could you share what email the sender might have used for this? Usually, these types of emails come from gmail.com or a fudged email that looks the same but is not. I would advise that you carefully read and verify such messages and only then proceed.\n",
"comments": [
{
"author": "Tamanna Godara",
"body": "Also, we do not have a data entry requirement or an opening for this role. Our official website <https://www.atlassian.com/company/careers> has all the open roles and you can always cross-check here if you are applying.\n"
},
{
"author": "Dolly Mae",
"body": "That's what I did, \"[email protected]\" that's the email, this is what he said\n"
},
{
"author": "Tamanna Godara",
"body": "[@Dolly Mae](/t5/user/viewprofilepage/user-id/5155663) the official email is \"**@atlassian.com** \", it is important to see the name after the \"@\" symbol. Because anyone can create an email on Gmail with any name. But they cannot create with @atlassian.com domain. Hence **[email protected]** is a fake account, don't trust official communication coming from **@gmail.com**, as no one uses that to send official emails. \n\nAlso please read this <https://www.atlassian.com/company/careers/resources/interviewing/recruitment-fraud>.\n"
},
{
"author": "Dolly Mae",
"body": "thank you! if I wouldn't asked here, I might have been scammed for an offer of 6,200? project\n"
}
]
},
{
"author": "erwin cablao",
"body": "![wew1.png](https://community.atlassian.com/t5/image/serverpage/image-id/302626iB675CEA92C2111E1/image-size/large?v=v2&px=999 \"wew1.png\")\n",
"comments": [
{
"author": "Catherine Joy Mondejar",
"body": "Same here I am a newbie, I would like to ask if this account is legit or not.\n\nThey are offering typing job a134 image and nees to type it for 4 days wit the payment of ?4,800. And this authorized by the Department of Education of UK.\n\nHoping for the answer on my bubbling mind?????\n"
}
]
},
{
"author": "Huma Shahzad",
"body": "[@Dolly Mae](/t5/user/viewprofilepage/user-id/5155663) hey.. I've actually been communicating to this person via telegram. Is this a scam ? Or an authentic atlassian team member ? He offered me with the same offer. 40? per image, 158 in total.\n",
"comments": [
{
"author": "Dolly Mae",
"body": "same goes for me, it's a too good to be true offer within a span of 3 days to finish, as I've asked here maybe it's fraud\n"
},
{
"author": "Huma Shahzad",
"body": "Ikrr.. I blocked that account, it was suspicious. You should do the same\n"
}
]
},
{
"author": "Alex Koxaras _Relational_",
"body": "Hmm... is this person part of [@atlassian](/t5/user/viewprofilepage/user-id/62094).com domain? Haven't heard of anything similar 1+ years of being active here.\n",
"comments": [
{
"author": "Dolly Mae",
"body": "yeah, that is a big question for me too since they offered me a 40 pound sterling per image that's why I asked it here\n"
},
{
"author": "Dolly Mae",
"body": "it's a too good to be true offer\n"
},
{
"author": "Alex Koxaras _Relational_",
"body": "I've asked a question inside our slack channel to get (maybe) a more formal answer. So stay with me on this one.\n"
},
{
"author": "Dolly Mae",
"body": "i'll wait for that thank you!\n"
},
{
"author": "Huma Shahzad",
"body": "[@Alex Koxaras _Relational_](/t5/user/viewprofilepage/user-id/4150197) any update?\n"
},
{
"author": "Alex Koxaras _Relational_",
"body": "[@Huma Shahzad](/t5/user/viewprofilepage/user-id/5169919) yeah.. [Tamanna Godara](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3763040) answered on this very post and her answer got accepted.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Is-there-a-hiring-group-here-for-data-entry-clerk/qaq-p/2280970
|
[
"account"
] |
{
"author": "Andrey Konakov",
"title": "How to start posting articles?",
"body": "Hi community,\n\nI'd like to publish an article, but not sure about the rules of admission for publishing.\n\nI've sent the request but got no answer.\n\nThanks in advance for updating me.\n\nRegards,\n\nAndrey\n"
}
|
[
{
"author": "Nic Brough -Adaptavist-",
"body": "You have to have contributed enough to reach level 3 (posting new questions or discussions, and commenting get some progress towards it, but answering questions with answers that get marked right is the quickest way). You're on level 2, so not far to go.\n\nSee <https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Atlassian-Community-online-guidelines-for-Marketplace-and/ba-p/689723>\n",
"comments": [
{
"author": "Andrey Konakov",
"body": "Hi [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) , thank you much for your answer. Just quick question, where did you check my level?\n\nIn my profile I see that I'm on level 5:\n\n![Screenshot 2023-03-01 at 13.38.57.png](https://community.atlassian.com/t5/image/serverpage/image-id/243137i958560AA669ACC29/image-dimensions/217x146?v=v2 \"Screenshot 2023-03-01 at 13.38.57.png\")\n\nAm I looking at the right place?\n\nThanks again,\n\nAndrey\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "I looked at your profile, as you did.\n\nIt looks like you've contributed enough to bump your level up a couple of times since I answered. Have a skim of the page I linked to, you are good to ask for the permission now.\n"
},
{
"author": "Andrey Konakov",
"body": "Got it. Thanks again Nic, have a great day!\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/How-to-start-posting-articles/qaq-p/2268499
|
[
"feedback-forum"
] |
{
"author": "Hao Yuan",
"title": "How can I remover the product \"Jira Administration\"?",
"body": "Hello,\n\nI want to delete the organization, to do that I need to first remove all products, and I cancelled subscrptions of Jira and Confluence, but I still can't delete the organizaiton, it still tells me to remove some product, the only available product is now Jira Administration, but I can't find it in the Billing page. I'm not sure if this is preventing me from deleting organization, but we have only free product licenses. I'm not ever sure that \"Jira Administration\" is a product.\n\nCurrently, when I visit the cloud site, it says Your Atlassian Cloud products are suspended, for some reason, I just want to delete everything in the site and to make the site url available again.\n\nIt always say to remove all active product in the subscription.\n\nThanks\n"
}
|
[
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nJira administration is there because you've still got the site. You are right in that it is not a product in its own right.\n\nIf you were to completely delete the site, you would not be able to use it again for months - the name remains active, and backups kept.\n\nWhy are you trying to delete all of this? Why not just (re) activate all the products you want to use and clean them out of old data you don't want?\n",
"comments": null
},
{
"author": "Eleanor Thomasson",
"body": "*Some clarification for other users still finding this post:*\n\nThe Jira Administration component is removed automatically when **all** Jira products in the site (JSW, JSM, JWM) are fully deleted. It doesn't need to be removed individually.\n\nIf Jira Administration is still showing in your organisation, it means that the data for your Jira products hasn't been deleted yet, and that prevents you from deleting the org.\n\nThere are built-in delays between removing the product and the data being permanently deleted to protect against accidental data loss, so the full process can take some time.\n\nThere is more information on those timelines and the process of removing products here: <https://support.atlassian.com/organization-administration/docs/remove-domains-and-products-from-your-organization/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/How-can-I-remover-the-product-quot-Jira-Administration-quot/qaq-p/2263859
| null |
{
"author": "John Astillero",
"title": "Default Group not showing on API call",
"body": "Hi All,\n\nI'm having a hard time on fetching default groups using postman, may I seek assitance on this issue?\n\nim using this call <https://api.atlassian.com/scim/directory/{directoryId}/Groups>\n\n<https://developer.atlassian.com/cloud/admin/user-provisioning/rest/api-group-groups/#api-scim-directory-directoryid-groups-get>\n\nthe only ones that are displaying are the ones I created on post man not the ones already in atlassian groups, please check my atlassian group page below:\n\n![image.png](/t5/image/serverpage/image-id/238842i11FFEBCEFF7E5D61/image-size/large?v=v2&px=999 \"image.png\")\n\nthis is the call I made using postman: it only shows the 2 groups I created through postman: First and second test groups\n\n![image.png](/t5/image/serverpage/image-id/238843i4293B9D98EC4407B/image-size/large?v=v2&px=999 \"image.png\")\n\nI really appreciate if anyone can help or encountered same issue.\n"
}
|
[
{
"author": "John Astillero",
"body": "Groups created manually and by default (e.g. confluence-users, site-admins) in your Atlassian organization can't be managed via SCIM integration. You can only manage groups synced from your identity provider directory via SCIM.\n\n<https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Default-Group-not-showing-on-API-call/qaq-p/2263402
|
[
"account",
"group"
] |
{
"author": "?? ?",
"title": "??????????????",
"body": "?????????????????????????????????????????????????????\n"
}
|
[
{
"author": "Yumi Nakajima",
"body": "???\n\n???????????????????????????????????????????????????????????????????\n\n?????????????????\n\n* [?????????](https://www.atlassian.com/ja/company/contact/japan) (??????????)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/%E3%82%A2%E3%83%89%E3%83%AC%E3%82%B9%E5%A4%89%E6%9B%B4%E3%81%AB%E3%81%A6%E3%82%A8%E3%83%A9%E3%83%BC%E3%81%8C%E5%87%BA%E3%82%8B/qaq-p/2263496
|
[
"account"
] |
{
"author": "Guillaume Tourneur",
"title": "Where can I can contact a sales representative about my account?",
"body": "Where can I can contact a sales representative about my account?\n"
}
|
[
{
"author": "Jack Brickey",
"body": "Hi [@Guillaume Tourneur](/t5/user/viewprofilepage/user-id/5128233) ,\n\nYou can reach out to [Atlassian Support.](https://support.atlassian.com/contact/#/)\n\nChoose the option that best applies to your question.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Where-can-I-can-contact-a-sales-representative-about-my-account/qaq-p/2248042
|
[
"subscription"
] |
{
"author": "Julio Fernandez",
"title": "I've lost my mobile and I have no recovery key",
"body": "Hi all.\n\nI'm trying to access my atlassian account but I have no MFA application configured (I need to log in in order to scan a new QR), and I have no recovery key (I think i've lost it). I've read the atlassian documentation in: <https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/> (section \"Your emergency recovery key doesn't work or you've lost it\"). According to that Atlassian info:\n\nTo recover access to your account:\n\n1. On the recovery code screen, select **Can't find your recovery key?**\n\n2. Select **Send recovery email** . We'll send you an email with more information with the subject line **Steps to recover your Atlassian account**. This email does not contain the one-time link described in the next step.\n\nBut I cannot reach the \"recovery code screen\" nor find \"**Can't find your recovery key?**\" nor find a link with \"Send recovery email\".\n\nAny help???\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Julio Fernandez](/t5/user/viewprofilepage/user-id/5124272) Welcome to the Atlassian community\n\nDid you contact Atlassian support yet?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/I-ve-lost-my-mobile-and-I-have-no-recovery-key/qaq-p/2243048
|
[
"account"
] |
{
"author": "Cultured Kids",
"title": "One paid work account and one free personal account and cannot open both at the same time.",
"body": "I have a paid business account with my professional email address and a free account with my personal email address. However, I cannot log in to one account without logging out of the other. Why is this?\n\nI am concerned because I use both accounts frequently and would like to switch back and forth while working. Additionally, team members are also using my professional account. Will they be able to log in to the professional dashboard if I am logged in to my personal one?\n\nReally want to get this resolved so everyone is able to access what they need whenever they need it.\n"
}
|
[
{
"author": "Ravi Sagar _Sparxsys_",
"body": "Hi [@Cultured Kids](/t5/user/viewprofilepage/user-id/4554889)\n\nI know it is a pain. Switching between different accounts doesn't work perfectly with all the Atlassian products and to keep things absolutely simple I use profiles in my browser.\n\nRegards,\n\nRavi\n",
"comments": [
{
"author": "Cultured Kids",
"body": "Based on this response, I am assuming there is no way to avoid this. There is nothing I can edit on my accounts to define two completely separate entities?\n\nOther questions:\n\nIs this happening because I am logging in from the same device or same location? Will team members be able to log on from a different device/location to our work dashboard if I am logged into my personal one?\n\nFinally, if you can't answer these questions specifically, do you know someone you can tag on this conversation who can?\n\nThanks for the help!\n\nI need to understand the limitations of the platform better in order to support increased productivity.\n\nMichelle\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/One-paid-work-account-and-one-free-personal-account-and-cannot/qaq-p/2245229
|
[
"account"
] |
{
"author": "venkatesh modugu",
"title": "Faccing issue while deleting account",
"body": "I am unable to delete my account need help\n"
}
|
[
{
"author": "Alex Koxaras _Relational_",
"body": "Hi [@venkatesh modugu](/t5/user/viewprofilepage/user-id/5107965) and welcome to the community,\n\nHave you follow the instruction mentioned in this documentation <https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/> ?\n\nIf yes, what is the exact problem? What is the message you are getting?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Faccing-issue-while-deleting-account/qaq-p/2224637
|
[
"account"
] |
{
"author": "ACCOUNTING",
"title": "Volta Charging AP Unresponsive",
"body": "[email protected] is unresponsive to requests for payment details.\n\nAnyone have a different contact? Is Volta Charging still in business? Press releases state they have put a large number of employees on furlough.\n"
}
|
[
{
"author": "Mikael Sandberg",
"body": "Hi [@ACCOUNTING](/t5/user/viewprofilepage/user-id/5107370),\n\nWelcome to Atlassian Community!\n\nYou may want to reach out to [email protected] to see if they can help you. As a community we do not have any insight to other customers instances.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Volta-Charging-AP-Unresponsive/qaq-p/2223827
|
[
"account"
] |
{
"author": "Daniel Painter",
"title": "Jira Backup",
"body": "Looking for a way to save our Jira environment - so wondering if there is a backup or download process.\n\nCompany is going through a small hibernation; trying to cut down all costs for next 6-months.\n\nWant to understand if there is a way to download or backup our Jira environment so we can temporarily close our account. But have a way to reload our environment / saved information back into Jira when we get restarted.\n\nThank you\n\nVR\n"
}
|
[
{
"author": "John Funk",
"body": "Hi Daniel - Welcome to the Atlassian Community!\n\nActually, as [@Vish Reddy _Revyz_](/t5/user/viewprofilepage/user-id/4639960) pointed out, you really just need to downgrade to a Free instance. Then you can leave everything in tack and it will be ready for you when you return. Or you can even keep using it! At least for a handful of users (10 or less).\n",
"comments": null
},
{
"author": "Vish Reddy _Revyz_",
"body": "Hi [@Daniel Painter](/t5/user/viewprofilepage/user-id/5599731)\n\nTwo things I would suggest you do:\n\n1. **Create a backup of your site,** here are steps you can follow to do so -<https://support.atlassian.com/organization-administration/docs/download-your-backup/>\n\n2. **Downgrade your site to the free tier** - reduce the number of users to be less than 10. make sure you have secured the site appropriately\n",
"comments": null
},
{
"author": "said kouzibry",
"body": "Hi, \nYes, there is the ability to create a backup of your Jira site, you can also do the same if you have a DC install.\n\nHere are some links that might help you\n\n* Jira Cloud : Sections \"Create a backup for Jira Cloud\" and \"Create a backup for Jira Data Center\". <https://support.atlassian.com/jira-cloud-administration/docs/export-issues/> I suggest doing both to be safe.\n* Jira DC : <https://confluence.atlassian.com/adminjiraserver0912/backing-up-data-1346047888.html>\n\nHowever, since the objective is to cut costs, I would remove change the groups that have product access and place empty ones, the following link will give you the required information to do so <https://support.atlassian.com/user-management/docs/how-does-product-access-work/>\n\nOnly users with product access will count against the licence count, meaning if no users have any access, then costs will be almost nothing. Check your estimate on the billing page after you change the product access groups. \n\nLet me know if you need further information or if you want a step by step guide for the solution that applies to your case.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Jira-Backup/qaq-p/2819622
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Luis Martinez",
"title": "Email to Jira ticket set priority",
"body": "How can a user when submitting a jira ticket through email set the priority?\n"
}
|
[
{
"author": "Samuel Gatica",
"body": "Hi [@Luis Martinez](/t5/user/viewprofilepage/user-id/5311669)\n\nWelcome to the community!\n\nWhen creating a ticket via email, the only fields that will be filled are the Summary (Subject) and Description (Body). Currently, there is no option to set the priority via email, so when the customer sends an email to the Service Desk, it will use the default priority set by the administrator.\n\nThere is a feature request suggesting the implementation of such ability:\n\n* [Email Priority Header Support for ServiceDesk](https://jira.atlassian.com/browse/JSDCLOUD-1393)\n\nPlease, click on vote and watch to receive updates about the feature.\n\nAs a Workaround: You can use **Automation** to read the Subject or Description looking for a matching word like Urgent which can then update the priority to Highest.\n\nBest regards\n\nSam\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Email-to-Jira-ticket-set-priority/qaq-p/2819606
|
[
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Natasha",
"title": "We are considering using Microsoft whiteboard. Does Jira integrate with Microsoft Whitboard?",
"body": "MIRO is currently duplicative software that our company pays for. Whiteboard is included in our O365 E5 license and is available to all employees, and Miro costs almost 100k. Hoping that whiteboard integrates with Jira the way that Miro does, as some of our delivery teams use Miro quite heavily.\n"
}
|
[
{
"author": "Mohanraj Thangamuthu",
"body": "Hello, you could explore addons from marketplace. [https://appsource.microsoft.com/en-us/product/office/WA200002140?mktcmpid=cmc\\&src=medium\\&tab=Reviews\\&exp=kyyw](https://appsource.microsoft.com/en-us/product/office/WA200002140?mktcmpid=cmc&src=medium&tab=Reviews&exp=kyyw)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/We-are-considering-using-Microsoft-whiteboard-Does-Jira/qaq-p/2819569
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Matthew",
"title": "Customers emails not reaching my inbox",
"body": "Customers receive an email when I respond to their ticket, which includes a copy of my response.\n\nHowever, when they then reply by email, I am not receiving their response.\n\nThe emails are being sent to jira@\\[account\\].atlassian.net.\n\nThis is causing obvious issues - what can I do to fix this?\n"
}
|
[
{
"author": "said kouzibry",
"body": "Do the replies show up in the tickets as comments ? If so, take a look at your project's notification scheme.\n\n<https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/>\n",
"comments": [
{
"author": "Matthew",
"body": "A recent example does not - the customer forwarded me their email sent a few days ago and it's not on the ticket nor as an email in my inbox.\n"
}
]
},
{
"author": "Michel Neeser",
"body": "Hi [@Matthew](/t5/user/viewprofilepage/user-id/5599687) and welcome to the community!\n\nIn JSM, there is an email log where you can check if email replies from your customers actually reach your service project. You can find more information [here](https://support.atlassian.com/jira-service-management-cloud/docs/about-email-logs-in-jira-service-management/).\n\nDoes the log show the replies from your customers?\n",
"comments": [
{
"author": "Matthew",
"body": "Unfortunately neither the processing nor connectivity log are available. I go to project settings --\\> email requests and there is nothing there beyond an error:\n\n\"We couldn't find any request types suitable for email\"\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Customers-emails-not-reaching-my-inbox/qaq-p/2819551
|
[
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Aaron DeVore",
"title": "Automations: Unclosed capture group in smart values condition regex",
"body": "I'm trying to match against the summary in issues as part of an automation. The summary is formatted like \"Dev refresh 2024-09-23\". This is part of an if component comparing two values with a smart value exactly matching a regex. I have tried these:\n\n```\n(Dev|Stage) refresh \\d{4}-\\d{2}-\\d{2}\n\n(?:Dev|Stage) refresh \\d{4}-\\d{2}-\\d{2}\n\n\\w+ refresh \\d{4}-\\d{2}-\\d{2}\n```\n\nThese all pass the regex validator in the automation editor. They also work in online regex editors that I have tried. But when I run the automation, I see this in the audit log:\n>\n> ```\n> Invalid regex: Unclosed group near index 18 (\\d{4}-\\d{2}-\\d{2}: String.match(\"(\\d{4}-\\d{2}-\\d{2}\")\n> ```\n"
}
|
[
{
"author": "Aaron DeVore",
"body": "I eventually found that the problem by rereading the audit log.\n\n![Screenshot 2024-09-23 at 14-19-16 Audit log - Automation - IAM Refresh - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/348834iDDC0EFC01126F3A9/image-size/large?v=v2&px=999 \"Screenshot 2024-09-23 at 14-19-16 Audit log - Automation - IAM Refresh - Jira.png\")\n\nIt is in a later step that captures a date using similar text:\n\n![Screenshot 2024-09-23 at 14-22-33 Audit log - Automation - IAM Refresh - Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/348835iAC2FBA7F8CBCA862/image-size/large?v=v2&px=999 \"Screenshot 2024-09-23 at 14-22-33 Audit log - Automation - IAM Refresh - Jira.png\")\n\nEverything worked after closing out the capture group.\n",
"comments": null
},
{
"author": "Bill Sheboy",
"body": "Hi [@Aaron DeVore](/t5/user/viewprofilepage/user-id/3147163) -- Welcome to the Atlassian Community!\n\nFor a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!\n\nUntil we see those...\n\nIMO, I would not rely upon the rule editor *not showing an error* for a regular expression as a forecast it will work. There are lots of community posts showing expressions which work in other editors / parsers which do not work in Jira automation rules with match() and condition checks. And the documentation indicates the expressions are [\"based upon Java's Pattern class\"](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#match--) but it does not state explicitly what is (or is not) supported.\n\nPerhaps try the simplest possible expression that could work, test, and then incrementally improve that until it meets your needs or stops working.\n\nAnother possible cause of such symptoms is a parsing order problem in rules with regular expressions; that is, processing starts before the expression is parsed for things like escaped characters. The workaround for that cause is to first build / define the regular expression as a created variable and then use that variable in the match().\n\nKind regards, \nBill\n",
"comments": null
},
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "You probably already figured out that it's referring to the mismatched opening parenthesis before the date digits, so the question becomes \"why is that being evaluated when it's not part of the regex I provided?\"\n\nThat's a good question, and I don't have a good answer.\n\nWorking on the idea that that is a remnant of a previous version of the regex, I would maybe try to delete the old version entirely and recreate it from scratch.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Automations-Unclosed-capture-group-in-smart-values-condition/qaq-p/2819530
|
[
"automations",
"cloud",
"jira-cloud",
"regex"
] |
{
"author": "Brian Murray",
"title": "Jira Helm Chart deployment authentication",
"body": "Hi, I'm using terraform to deploy helm charts to AWS EKS for data center products in general, JIRA as the first application specifically. During deployment receiving Error: Kubernetes cluster unreachable: the server has asked for the client to provide credentials. My authentication mode for EKS is EKS API and ConfigMap, and have serviceAccount.create: true. There is an additional setting serviceAccount.eksIsra.roleArn which I think may provide the client credentials but I'm unable to locate any documentation as to the role permissions needed for JIRA service in a standard deployment. Can you please provide information on how to properly associate the needed role permissions, or how to set up the values.yaml to allow JIRA to complete a deployment to EKS.\n\nThanks\n"
}
|
[
{
"author": "Brian Murray",
"body": "Hi [@Yevhen](/t5/user/viewprofilepage/user-id/3965218) ,\n\nI understand what you are suggesting, I neglected to mention that jira does deploy, a pod is created in the cluster. This error is received after the pod creation. The deploying account has cluster administrator privileges and terraform helm provider is fully authenticated. The jira pod remains in pending status post deployment and never initializes.\n\nThanks\n\nBrian\n",
"comments": [
{
"author": "Yevhen",
"body": "You need to get pod events to see why scheduler in your EKS cluster can't find a suitable node for jira pod.\n"
},
{
"author": "Brian Murray",
"body": "Hi [@Yevhen](/t5/user/viewprofilepage/user-id/3965218) ,\n\nThank you for putting me on the right path. It was on a suitable node, but when I went through the configuration itself I noticed that I had been deploying my secrets to the default namespace. That was the issue, once I moved both pod and secrets to the same namespace we are now up and running!\n\nThank you for your support and patience.\n\nBrian\n"
}
]
},
{
"author": "Yevhen",
"body": "[@Brian Murray](/t5/user/viewprofilepage/user-id/5599626) Jira serviceAccount has nothing to do with how you authenticate to a Kubernetes cluster in your Terraform. You need to properly configure your kubernetes provider in Terraform.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Jira-Helm-Chart-deployment-authentication/qaq-p/2819500
|
[
"data-center",
"eks",
"helm",
"jira-data-center"
] |
{
"author": "Jonathan Machules",
"title": "What is the cheapest way to link an outlook email a jira ticket?",
"body": "I am using Outlook part M365 for business. What is the cheapest way to put / link an email to a jira ticket?\n"
}
|
[
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "If you're using the *Outlook* program and not *Outlook on the web*, you can drag and drop messages from the item list in Outlook to a Jira issue. That will attach the .msg file to Jira.\n\nThe .msg format may not suit you, since opening those messages without Outlook installed requires additional software. This has [been discussed](https://community.atlassian.com/t5/Jira-Service-Management/Is-there-a-better-way-to-preview-msg-email-files-than-show-them/qaq-p/2270880) for years and I'm not aware of any perfect solution.\n\nIf that concerns you, you can \"print\" the email as a PDF file and attach it in that format.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/What-is-the-cheapest-way-to-link-an-outlook-email-a-jira-ticket/qaq-p/2819489
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Luke Franzelas",
"title": "Import a CSV into an existing project",
"body": "This document on how to import CSV into a new project is fine.....but do I have to create a new project and import them then migrate them all to a pre-existing project?\n\n[Import data from a CSV file \\| Atlassian Support](https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/) \n\nAre there steps for migrating them into an existing project?\n"
}
|
[
{
"author": "Callum Carlile _Automation Consultants_",
"body": "Hi [@Luke Franzelas](/t5/user/viewprofilepage/user-id/2388079) , welcome to the Atlassian Community!\n\nNo you don't need to create a new project for this. The majority of the steps will still apply to you, but after you ave uploaded your CSV, there is a screen that gives you the option to select the project which you would like to import your issues into\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Import-a-CSV-into-an-existing-project/qaq-p/2819472
|
[
"cloud",
"jira-cloud",
"jira-software"
] |
{
"author": "Anandhi Arumugam",
"title": "Bring multiple cloud sites under one Organisation",
"body": "Hello all,\n\nWe have a scenario where there are multiple Cloud sites that need to be brought in to the same Organisation.\n\nExample:\n\nabc.atlassian.net\n\nxyz.atlassian.net\n\nijk.atlassian.net\n\nI would like to bring these both under one Organisation. How do I do this if they have different Strategy for User Management and different set of apps. There is no need to consolidate at this Stage, but would just need to bring them under one org for managing licenses.\n"
}
|
[
{
"author": "Aaron Pavez _ServiceRocket_",
"body": "Hi [@Anandhi Arumugam](/t5/user/viewprofilepage/user-id/5552450)\n\nYou can but there are some things you need to check before doing so.\n\nAre those instances in another org? The user management and all user needs to be moved to the new org. More on that here:\n\n<https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/#Transferproductstoanotherorganization-Transferchecklist>\n\nIf the Instances are under the same Org (you can check that in[admin.atlassian.com)](http://admin.atlassian.com/)\n\nThen you can merge it using the documentation.\n\nBut if they are managed by another Org, then you need to migrate.\n\n<https://support.atlassian.com/organization-administration/docs/should-i-merge-my-atlassian-organizations/>\n\n<https://confluence.atlassian.com/jirakb/merge-multiple-instances-of-jira-cloud-779160767.html>\n\nThis won't be easy, especially with Apps.\n\nThere are apps in the marketplace that can help you with this. Use the free trial and test it.\n\nI've found this video, it might help:\n\n<https://www.youtube.com/watch?v=TDgDHtTHCgo>\n\nHave a great week!\n\nRegards\n",
"comments": [
{
"author": "Anandhi Arumugam",
"body": "Thank you [@Aaron Pavez _ServiceRocket_](/t5/user/viewprofilepage/user-id/4482404) This is very much helpful.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Bring-multiple-cloud-sites-under-one-Organisation/qaq-p/2819452
|
[
"atlassian",
"atlassian-account",
"cloud",
"jira-cloud",
"jira-software"
] |
{
"author": "Ari Herberman",
"title": "Jira smart chips for Google Sheets?",
"body": "Hello, I installed the add-on for Jira \\& Confluence Smart Chips which purports to work with Google Docs, Sheets, and Slides in the marketplace page [here](https://workspace.google.com/marketplace/app/jira_confluence_smart_chips/331162826608).\n\nOnly seems to be working with Docs. Is there a way to make this work with Sheets?\n"
}
|
[
{
"author": "Move Work Forward",
"body": "Hi [@Ari Herberman](/t5/user/viewprofilepage/user-id/5599549) ,\n\nSorry to disappoint you, but Smart Chips are only support by Google Editor, which is used in Docs, Slides, but it is NOT used in the Sheets(excel). At least at the moment.\n\nP.S. I just tried (see the pic below), and there is no way to authenticate with Atlassian.\n\n![Screenshot 2024-09-24 at 09.29.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/348875iC932709BCB9A96A9/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 at 09.29.15.png\")\n\nHope it helps.\n\nThanks, \nLeo\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Jira-smart-chips-for-Google-Sheets/qaq-p/2819435
|
[
"cloud",
"jira-cloud"
] |
{
"author": "???????",
"title": "Hello! How can you make the gray bars in the chronology movable in order to change the deadlines for",
"body": "![f405a4d0-d1ba-4861-8fd5-6dcc74916e7f.jpeg](/t5/image/serverpage/image-id/348791i36A817CD77251DE5/image-size/large?v=v2&px=999 \"f405a4d0-d1ba-4861-8fd5-6dcc74916e7f.jpeg\")\n"
}
|
[
{
"author": "Callum Carlile _Automation Consultants_",
"body": "Hi [@???????](/t5/user/viewprofilepage/user-id/5599540) , welcome to the Atlassian Community!\n\nIt looks like your question might have been cut off as you were entering it into the title of the question rather than in the main text area - could you please either expand on your question as a comment, or you should be able to edit your original question\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Hello-How-can-you-make-the-gray-bars-in-the-chronology-movable/qaq-p/2819424
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Don Utley",
"title": "Configuring sections on Issue View Screen?",
"body": "We have a number of custom fields on our issues. Since these custom fields are populating into the Details section of the View Issue screen, they're going above the Description section, which presents a readability problem, since the custom fields can be quite lengthy-pushing the Description field down the page. We'd like the description field to be up top so the user gets the description first, and doesn't have to hunt for it down the page. \n\nWe're using Data Center 9.4, and I don't see a way to configure what fields go to what sections. Looks like this might be [possible in cloud version](https://community.atlassian.com/t5/Jira-questions/Add-Custom-Field-to-Description-Section/qaq-p/2381451), but I don't see how to do this in our version.\n\n![image.png](/t5/image/serverpage/image-id/348780i80828AD9FF9EAC89/image-size/large?v=v2&px=999 \"image.png\") \n"
}
|
[
{
"author": "Matt Parks",
"body": "Unfortunately, there isn't a way to modify where the Description field shows up on the View screen. It will always show under all of the custom fields (that aren't either Date/People fields, which have their own sections).\n\nTechnically, you write your own css/javascript to manipulate the View screen, but you'd most likely have to re-apply this every time you upgrade.\n\nI'm not a developer so I don't actually know *how* to do it, but that's the only way that it could be done.\n",
"comments": [
{
"author": "Don Utley",
"body": "Thanks for the response. We've worked around this so far with creating a custom \"Description\" field, but that has presented it's own issues too.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Configuring-sections-on-Issue-View-Screen/qaq-p/2819375
|
[
"data-center",
"jira-data-center",
"jira-server"
] |
{
"author": "Adam",
"title": "Being able to add components in the Jira search results inline",
"body": "Currently inline editing works in table when searching in Jira, but Components don't seem to be allowed to be added to - is this a feature missing?\n"
}
|
[
{
"author": "Callum Carlile _Automation Consultants_",
"body": "Hi [@Adam](/t5/user/viewprofilepage/user-id/3272498), inline editing on the search page is a relatively new feature to Cloud and some fields do not currently have this functionality unfortunately\n",
"comments": [
{
"author": "Adam",
"body": "Thanks, do you know if there's a jira issue to watch for this one?\n"
},
{
"author": "Callum Carlile _Automation Consultants_",
"body": "I've had a look around and [JRACLOUD-81216](https://jira.atlassian.com/browse/JRACLOUD-81216) is the closest I've found, which has unfortunately been closed due to low engagement\n"
}
]
},
{
"author": "Matt Parks",
"body": "I'm not familiar with how Cloud works, but in DC, the most common reasons would be because the Components field isn't on the Edit screen (which I don't think is a thing in Cloud) or there aren't any Components associated with the project.\n",
"comments": [
{
"author": "Joe Pitt",
"body": "We're on DC and the component field is on our edit screens. What fields are on which screens is a decision of how you setup your system.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Being-able-to-add-components-in-the-Jira-search-results-inline/qaq-p/2819400
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Pamela Harper",
"title": "Is it always a group or one on one question",
"body": "One on one question is what I prefer not a community group. Not slowly arriving and slow to answer.\n"
}
|
[
{
"author": "Fazila Ashraf",
"body": "Hi [@Pamela Harper](/t5/user/viewprofilepage/user-id/5599437)\n\nWelcome to community!\n\nThe preference is one question but if they are logically related and might add more context to the original question, they can be grouped as well..\n",
"comments": [
{
"author": "said kouzibry",
"body": "Did she just post a non-sensical question, respond to it, then mark her own answer as accepted answer ? How does that even work ? ![chrome_JwxfCKOByd.png](https://community.atlassian.com/t5/image/serverpage/image-id/348824i03EDE8A5C89F0126/image-dimensions/51x47?v=v2 \"chrome_JwxfCKOByd.png\")\n"
}
]
},
{
"author": "Pamela Harper",
"body": "Good timing and answer questions just the same. As well as ease ally the questions are understood.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Is-it-always-a-group-or-one-on-one-question/qaq-p/2819329
|
[
"cloud",
"jira-cloud",
"platform-experiences"
] |
{
"author": "JSY",
"title": "Jira automation question",
"body": "My Kanban board is set up so that Epics belong to the Product Managers who then create tasks from the Epic for other team members. I have the statuses To Do, In Progress, Test, Blocked and Done. I am trying to automate the behavior of the Epics so they move between statuses based on when people are moving the tasks between statuses and I've cracked it apart from one scenario :-\n\nWhen the children of an Epic are in more than one different status, move the Epic to In Progress.\n\nThis is to perform as a \"In Progress is the default\" as I have other rules which are such as \"When all children are in Test then move Epic to test\". I have been trying with the different options in the Rule builder but getting nowhere near a solution.\n\nNote : Installing a plug in for more functionality is not an option for me\n"
}
|
[
{
"author": "Bill Sheboy",
"body": "Hi [@JSY](/t5/user/viewprofilepage/user-id/5599469) -- Welcome to the Atlassian Community!\n\nFrom what you describe, it is possible your different rules are colliding and updating the Epic repeatedly.\n\nFor a scenario such as this, I recommend using *one rule to update the Epic for the basic case*. To do so, please try:\n\n* Define the behavior you want for the different conditions of the child issues and pause to write it down fully. (This will help with later testing.) Remember to include any edge cases and decide if you want to handle them with additional rules. (e.g., adding an already in-progress child to the epic)\n* Create a rule triggered on any transition to handle the basic case...\n * trigger: issue transition\n * condition: check the issue type is a Story, Task, or Bug (or your other child of Epic types)\n * condition: check if the issue has a parent\n * action: lookup issues with JQL to gather the sibling child issues of the Epic\n * action(s): using create variable or create lookup table, gather the counts of the issues in each possible status which is relevant\n * if / else conditions... using the behavior you defined, *use conditions in the correct order* to decide if the parent should transition\n * when needed, branch to the parent Epic inside the condition to transition it\n* When handling the edge cases are needed, add additional rules which clone the above logic. These edge cases may include at least:\n * Issue created and assigned to the parent Epic\n * Issue deleted and removed from the parent Epic\n * Parent Epic changed for an issue\n * Parent Epic is transitioned manually, and so overrides the automatically determined status\n\nKind regards, \nBill\n",
"comments": [
{
"author": "JSY",
"body": "Thanks, I've picked up a a lot of pointers from what you have said and decided to concentrate on putting the existing rules into one as the first phase:-\n\nAll in To Do = Move Epic to To Do\n\nAll in Test = Move Epic to To Test\n\nAll in Blocked = Move Epic to To Blocked\n\nAt least one In Progress = Move Epic to In Progress\n\nI'll look at the other Epic scenarios and other actions performed on the tasks apart from transitioning statuses at later date. Also worth noting we don't use Stories and only the statuses of Tasks need to effect the Epic. I have had an attempt at a new rule, but its very messy, especially as I cannot find a \"If/then/Else\" component to use, only IF. Can the below be done better ?\n\n![all.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349244iB209FEF8AF346A7E/image-size/large?v=v2&px=999 \"all.jpg\")\n"
},
{
"author": "JSY",
"body": "The picture has been truncated on posting, here is the final piece![Pic_6.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349246i8C0C7EBF2596D4F6/image-size/large?v=v2&px=999 \"Pic_6.jpg\")\n"
},
{
"author": "Bill Sheboy",
"body": "The if / else condition cannot be used inside of a branch on Parent. And so the way you wrote your rule will stop as soon as it fails a condition. That can be inverted, with the branch inside of the conditions...\n\nThe rule structure I was suggesting is more like this, using [create variable](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-variable), [math expressions](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/), and [list iteration](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/#Combined-function-examples):\n\n* trigger: issue transitioned\n* condition: issue type equals Task\n* condition: issue Parent exists\n* action: use lookup issues to gather the issues in the same parent as the trigger issue with\n * parent={{triggerIssue.parent.key}} AND issueType = Task\n* action: create a variable to count the issues found\n * name: varTotalCount\n * smart value:\n * {{lookupIssues.size\\|0}}\n* action: create a variable to count the issues in \"To Do\"\n * name: varTodoCount\n * smart value:\n * {{#=}}0{{#lookupIssues}}{{#if(equals(status.name,\"**To Do**\"))}}+1{{/}}{{/}}{{/}}\n* ...repeat for the other counts needed\n* if / else condition\n * smart value condition:\n * first value: {{**varTodoCount**}}\n * condition: equals\n * second value: {{varTotalCount}}\n * branch: to parent\n * action: transition to **To Do**\n* else / if condition\n * repeat for the other needed checks\n\nIf you want to shorten the rule a bit, you could use a single [Create Lookup Table](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-lookup-table) action in place of the create variable actions:\n\n* action: create lookup table\n * name: tblCounts\n * row\n * key: Total\n * value: {{lookupIssues.size\\|0}}\n * row\n * key: ToDo\n * value: {{#=}}0{{#lookupIssues}}{{#if(equals(status.name,\"**To Do**\"))}}+1{{/}}{{/}}{{/}}\n * ...add a row for each count\n* ...\n* to perform the comparisons, lookup the values from the table\n * smart value condition: \n * first value: {{tblCounts.get(\"ToDo\")}}\n * condition: equals\n * second value: {{tblCounts.get(\"Total\")}}\n"
}
]
},
{
"author": "Trudy Claspill",
"body": "Hello [@JSY](/t5/user/viewprofilepage/user-id/5599469)\n\nWelcome to the Atlassian community.\n\nWhen asking for help with an Automation rule, it will help us help you if you provide screen images showing your entire Automation rule and the details of each step. It is also helpful if you explain what is not work or the part with which you need help. If the rule is running and not producing the expected results, include the output from the rule execution log, and tell us what results you expect vs. what you actually get.\n\nIn this scenario it sounds like you may also have multiple rules running to change the Epic status, so please provide screen images for all the rules that you are using to change the Epic status.\n",
"comments": [
{
"author": "JSY",
"body": "![Rule.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348793iCA98B560BDD0CC8D/image-size/large?v=v2&px=999 \"Rule.jpg\")\n\nI have one of these each for To Do, Blocked \\& Test, but they move the Epic if ALL the children are the matching status (and they work fine). The one I am after is to move the Epic to In Progress if the children are multiple different statuses so it shouldn't clash with these three rules. (Moving to Done is required to be done manually as it is linked to another process)\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Jira-automation-question/qaq-p/2819359
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Andy Wan",
"title": "Is it possible to clone a story and all the linked stories?",
"body": "I have a \"template\" story for work required, which has multiple linked stories with it.\n\nIs it possible to clone to \"main template\" story, and also all the links (creating new stories for the linked stories)?\n\nI have tried to clone the main story, but it only adds the links to the new cloned story, it does not create new story links.\n\nI have tried story + sub-tasks, but the limitation of sub-tasks means I am unable to create further sub-tasks of the issue.\n\nThank you\n"
}
|
[
{
"author": "Luka Hummel - codefortynine",
"body": "Hi [@Andy Wan](/t5/user/viewprofilepage/user-id/5599447) and welcome to the community!\n\nJira's default clone function only copies the issue, not the linked issues. For a more straightforward solution, consider using our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2819313).\n\nWith the right JQL Filter\n\n```\nissue IN linkedIssues(\"TEST-1\")\n```\n\nit allows you to clone issues, including linked issues and sub-tasks, making it much easier to duplicate your template stories and their associated tasks without complex automation.\n",
"comments": null
},
{
"author": "William Thomaz Calesco",
"body": "Hi [@Andy Wan](/t5/user/viewprofilepage/user-id/5599447) \n\nYou might need to create an automation to this, like the one below: \n\n![FireShot Capture 045 - Rule builder - Automation - Jira - mignow.atlassian.net.png](https://community.atlassian.com/t5/image/serverpage/image-id/348777iC809B8773533A7EE/image-size/large?v=v2&px=999 \"FireShot Capture 045 - Rule builder - Automation - Jira - mignow.atlassian.net.png\")\n\n<br />\n\nIf you use the \\`clone issue\\` component then you will fall in the same scenario (it will link to present issues and not creating new ones for each link) \n\nso you need to create a new issue, copying the fields for the original issue, then leave the 'linked issues' field empty. \n\nnext it will create a variable for the new issue created and store \n\nit will run to each linked issue of the original (issue that triggered the event) and create new issues, make sure to copy all fields, and when it comes to the issue links, use the variable {{MainIssue}} created before. \n\n---- \n\n<br />\n\nCons: You will need to update this automation everytime you add a new field to the screens (with values) \n\n<br />\n",
"comments": [
{
"author": "Andy Wan",
"body": "Thank you for the guidance William, is there anywhere I can see where my automation tool will go without running it in my own project? I am unable to delete stories, so I am worried I'd be creating a lot of spam in the work project.\n\nI tried this twice and I have updated it a third time, didn't seem to want to copy/clone the linked stories\n\n![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/348879i97B178141ECAE537/image-size/large?v=v2&px=999 \"Capture.JPG\")\n"
},
{
"author": "William Calesco",
"body": "Hi [@Andy Wan](/t5/user/viewprofilepage/user-id/5599447) If you have Premium, you should be able to use the sandbox. \nIf not, create a new project, clone the issues (or create them manually) into this new one, and then test it there... This way prevents you from messing with the hot project \n"
}
]
},
{
"author": "Andy Wan",
"body": "Hello,\n\nApologies, it's kind of a follow on question, but different, wasn't sure if I'm meant to open a new ticket.. But..\n\n<br />\n\nI wanted to add Definition of Done, the field is pickable, but I wanted to just copy the text I have, yet it isn't an option, i.e. {{issue.description}}\n\n![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/349034i696440AA078C3796/image-size/large?v=v2&px=999 \"Capture.JPG\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Is-it-possible-to-clone-a-story-and-all-the-linked-stories/qaq-p/2819313
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Andress Martin",
"title": "Any custom filter messes up subtask/task hierarchy in Board",
"body": "Hello,\n\nI've tried a couple of versions of a custom filter for my boards. One of the most recent one is \"project = ASU2 ORDER BY assignee ASC, priority DESC\".\n\nHowever, as you can see in the print below, whenever I do this, the subtasks get reordered to be on top of the tasks/stories, even though they have the same assignee and priority to them.\n\nIf I go back to the default filter, filtered by rank, it goes back to normal, respecting the hierarchy.\n\nWhy is this happening?\n\n![SafePrint.png](/t5/image/serverpage/image-id/348766iE38049C07FD3318C/image-size/large?v=v2&px=999 \"SafePrint.png\")\n"
}
|
[
{
"author": "Matt Parks",
"body": "I haven't tried to duplicate this myself, but what happens if you add in another ORDER BY option at the end to order by issue type?\n",
"comments": [
{
"author": "Andress Martin",
"body": "I've tried that, but it doesn't work unfortunately. It just makes it so that, if there are for example 2 bug issues and one task issue, they are grouped together at the end. But the subtasks still get shifted to the top of the parent issue.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Any-custom-filter-messes-up-subtask-task-hierarchy-in-Board/qaq-p/2819302
|
[
"board",
"cloud",
"filter",
"jira-cloud",
"quick-filter"
] |
{
"author": "ILEANA-VALENTINA VEIZU",
"title": "Send automatic e-mail when due date overrun",
"body": "Hi all;\n\nI'm trying to automate the sending of e-mail to the assignee of an epic once the scheduled due date passed.\n\nI decided to trigger it each week in order not to be too often, the problem is that the JQL search returned 26 epics but the automation sent only to 4 epics, and I couldn't find a pattern why it choose those issues.\n\n![Screenshot 2024-09-23 172041.png](https://community.atlassian.com/t5/image/serverpage/image-id/348769i25BEA749C16A0CEC/image-size/large?v=v2&px=999 \"Screenshot 2024-09-23 172041.png\")\n\nAny ideas what I can do?\n"
}
|
[
{
"author": "William Thomaz Calesco",
"body": "[@ILEANA-VALENTINA VEIZU](/t5/user/viewprofilepage/user-id/5306896) there is no need to create a branch rule.. \n\n1 - In your Scheduled trigger, \\`check\\` the \"Run a JQL search and execute actions for each issue in the query\" \n\n2- Then insert something like this in as JQL: \ntype = Epic and dueDate \\< startofDay() and statusCategory != Done \n\n(change to your own need) \n\n3 - Uncheck this: \nOnly include issues that have changed since the last time this rule executed \n\n4 - then create your action to send email to the assignee \n\n<br />\n\nA scheduled automation with the JQL session abled will run against each issue returned in the jql results \n\n<br />\n",
"comments": [
{
"author": "ILEANA-VALENTINA VEIZU",
"body": "Hello, \n\nThanks a lot for your feedback - it worked.\n\nI reached the branching because when i tried to do it without i've received some errors about incompatible components or smth like this.\n\nBut now it worked perfectly.\n"
}
]
},
{
"author": "Fazila Ashraf",
"body": "Hi [@ILEANA-VALENTINA VEIZU](/t5/user/viewprofilepage/user-id/5306896)\n\nWelcome to community!\n\nWhy is there a branch in the rule?\n\nCould you share the JQL on the schedule trigger and the details of the branch?\n",
"comments": [
{
"author": "ILEANA-VALENTINA VEIZU",
"body": "Hello,\n\nI've answered above to William, it's solved now thanks for your availability any-how.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Send-automatic-e-mail-when-due-date-overrun/qaq-p/2819301
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Karl Samson",
"title": "Need to mandate the Attachments field based on another field's selection.",
"body": "Hi All, I have a requirement to mandate the Attachments field, upon a certain Drop-Down field selection. The code I current have does not seem to work. Any suggestions welcome!\n\nimport com.atlassian.jira.component.ComponentAccessor\n\n// Get the field objects \ndef dropdownField = customFieldManager.getCustomFieldObject(\"customfield_23803\") // \ndef attachmentField = getFieldById (\"Attachment\") //\n\n// Get the value selected in the dropdown \ndef dropdownValue = dropdownField.getValue()\n\n// Specify the options that should make the attachment field mandatory \ndef mandatoryOptions = \\[\"Encrypted Email\", \"ForumPass\"\\] // List of all options that make the attachment mandatory\n\n// Check if the selected value is in the list of mandatory options \nif (mandatoryOptions.contains(dropdownValue)) { \nattachmentField.setRequired(true) \n} else { \nattachmentField.setRequired(false) \n}\n"
}
|
[
{
"author": "Matt Parks",
"body": "Are you doing this in a Scriptrunner behavior? Here's the code that I use inside a scripted validator (also from Scriptrunner) as part of a workflow transition.\n\nWithout doing any digging, it's possible that Attachment isn't really a field, but more of a constant, which is why the code works the way that it does.\n\nimport com.atlassian.jira.issue.Issue \nimport com.opensymphony.workflow.InvalidInputException \nimport com.atlassian.jira.issue.MutableIssue \nimport com.atlassian.jira.issue.IssueFieldConstants \nimport com.atlassian.jira.component.ComponentAccessor\n\ndef numIssues = ((MutableIssue) issue).getModifiedFields().get(IssueFieldConstants.ATTACHMENT).getNewValue() as Collection\\<Long\\>\n\ndef octUpdateTypeField = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectsByName(\"Octopus Update Type\").first()\n\ndef octUpdateValue = issue.getCustomFieldValue(octUpdateTypeField) as String\n\nif (octUpdateValue != \"Octopus Variable Update\") { \nreturn true; \n}\n\nif (octUpdateValue == \"Octopus Variable Update\" \\&\\& (numIssues.size() == 0 \\|\\| numIssues == null)) { \ninvalidInputException = new InvalidInputException(\"There must be at least one attachment.\") \n}\n",
"comments": [
{
"author": "Karl Samson",
"body": "Hi Matt, I'm afraid the above code does not work for us. Please can you explain how we can replace your \"Octopus Update\" field, with our Dropdown field?\n\nBelow is where we have got to:-\n\nimport com.atlassian.jira.issue.Issue\n\nimport com.opensymphony.workflow.InvalidInputException\n\nimport com.atlassian.jira.issue.MutableIssue\n\nimport com.atlassian.jira.issue.IssueFieldConstants\n\nimport com.atlassian.jira.component.ComponentAccessor\n\ndef numIssues = ((MutableIssue) issue).getModifiedFields().get(IssueFieldConstants.ATTACHMENT).getNewValue() as Collection\\<Long\\>\n\ndef MethodofSendingField = customFieldManager.getCustomFieldValue ()\n\ndef dropdownValue = issue.getCustomFieldValue(methodOfSendingField)\n\nif (dropdownValue != \"Encrypted DVD\") {\n\nreturn true;\n\n}\n\nif (dropdownValue == \"Encrypted DVD\" \\&\\& (numIssues.size() == 0 \\|\\| numIssues == null)) {\n\ninvalidInputException = new InvalidInputException(\"There must be at least one attachment.\")\n\n}\n"
},
{
"author": "Matt Parks",
"body": "I'm not sure what this line is supposed to be doing.\n\n*def MethodofSendingField = customFieldManager.getCustomFieldValue ()*\n\nIf you want to get a custom field object, which you'll need to do in order to get the value from that object, you'll need the following:\n\n*def octUpdateTypeField = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectsByName(\"Octopus Update Type\").first()*\n\nThen, when you want to get the value from the field, you'll use the following\"\n\n*def octUpdateValue = issue.getCustomFieldValue(octUpdateTypeField) as String*\n\nI'm not sure that you need to cast the value as a String when you're getting a value from a select list, but I do it more to remind myself of what I'm doing in the code.\n\nNote that this code works if you're running it inside a Scriptrunner listener or scripted validator (or something like that). If you're running the code inside a behavior, which is what I think you might be doing, it will be a little different. Then, in order to get the custom field object and a value from that object, you'll use the following code:\n\n*def facReqTypeField = getFieldByName(\"Factory Request Type\")* \n*def facReqTypeValue = facReqTypeField.getValue()*\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Need-to-mandate-the-Attachments-field-based-on-another-field-s/qaq-p/2819251
|
[
"data-center",
"jira-data-center",
"jira-server",
"server"
] |
{
"author": "Damien APPERT",
"title": "How can I regain access to my Jira instance after encountering an 'ERROR: 1GJ8ERK' message?",
"body": "I'm using a free Jira instance on the Atlassian Cloud at the URL . Today, when I tried to log in, I received an error message that says, 'An error occurred: ERROR: 1GJ8ERK.' I've tried refreshing the page and clearing my browser cache, but the issue persists across different browsers and devices. Has anyone encountered this error before? How can I resolve it and regain access to my Jira instance?\n"
}
|
[
{
"author": "Andy Heinzer",
"body": "Hi [@Damien APPERT](/t5/user/viewprofilepage/user-id/5599358)\n\nI took a closer look at that site, it appears that Jira has been deactivated on that site. You will need to reach out to your site-admin. That site admin would need to the reactivate Jira on that site. If they cannot do this directly, then that site-admin would need to go to <https://support.atlassian.com/contact> and select the option for My Account \\> Reactivate Subscription.\n\nThe site-admin of your site has the initials J A\n\nPlease let me know if that is insufficient to locate that site-admin on your site.\n\nAndy\n",
"comments": null
},
{
"author": "Dirk Ronsmans",
"body": "[@Damien APPERT](/t5/user/viewprofilepage/user-id/5599358) ,\n\nUsually this is due to an issue with the instance itself and the error code would tell the engineers what they need to look at.\n\nSince you are on Free you cannot open a call directly with Atlassian but I'll see if we can pull an engineer in to your question here.\n",
"comments": null
},
{
"author": "Nikola Perisic",
"body": "Welcome to the community [@Damien APPERT](/t5/user/viewprofilepage/user-id/5599358)\n\nI've deleted your URL for the privacy reasons as this is open to the public. From the Atlassian status page, there were no active incidents today. Are you using Jira data center or cloud? Also, are you the only one who has been affected with this issue or there are more users affected?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/How-can-I-regain-access-to-my-Jira-instance-after-encountering/qaq-p/2819219
|
[
"access",
"atlassian",
"error",
"jira-unknown-hosting-type",
"unknown-hosting-type"
] |
{
"author": "Noah M?ller",
"title": "Import Asana data to Jira",
"body": "Hey,\n\nI would like to import data (1 project) from Asana to Jira.\n\nDoes the process of importing data to Jira change anything in Asana? Can Asana continue to be used fully during this time?\n\nBest regards\n"
}
|
[
{
"author": "John Funk",
"body": "Hi Noah,\n\nNothing is changed in Asana. You can continue to function there normally.\n",
"comments": [
{
"author": "Noah M?ller",
"body": "Hey John, alright thank you. So I can import the data from asana to jira without any disadvantages during this time?\n"
},
{
"author": "John Funk",
"body": "Correct. I did that with about 25 Asana projects back in November.\n"
}
]
},
{
"author": "Nicolas Grossi",
"body": "[@Noah M?ller](/t5/user/viewprofilepage/user-id/5507328) you might take a look at this documentation: <https://support.atlassian.com/jira-work-management/docs/import-data-directly-from-asana-into-jira-work-management/>\n\nAsana might used properly during import\n\nNicolas\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Import-Asana-data-to-Jira/qaq-p/2728443
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "FJ",
"title": "Restoring deleted project - who will be notified and who will be assigned as \"lead\"",
"body": "Hey,\n\nwhen restoring a deleted project from trash, who will be assigned as project lead in case the former project lead is no longer part of the organization (deleted as user)?\n\nAlso, who will be informed about restoring? Only admin? Or will there also be information and access reinstated for the email address of the former project lead (that is formally no longer in the organization /removed from \"users\" inside the admin dashboard.)?\n\nThank you in advance\n"
}
|
[
{
"author": "Nicolas Grossi",
"body": "[@FJ](/t5/user/viewprofilepage/user-id/5522601) Welcome! In that case any admin can update project lead to a new one and inform about the project has been restored.\n\nNicolas\n",
"comments": [
{
"author": "FJ",
"body": "But will there be any information sent to the prior \"project lead\"'s email address upon restoring the project? (even though the persons email is not in the organization anymore?)\n\nWill the prior project lead be re-invited to the project/organization automatically (i dont want this)?\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Restoring-deleted-project-who-will-be-notified-and-who-will-be/qaq-p/2728816
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Ryan Jones",
"title": "Unable to add Team field/column in JWM list view",
"body": "I'm attempting to use Jira Teams to help new departments and project teams adopt to using Jira\n\nFor a Jira Work Management project, I can assign/select a Team for task in the issue/task detail view, but I do not see the Team field available to add to the list view\n\nIs this a limitation with JWM?\n\n1) Assign the JWM task in the detail view of the issue to the team\n\n![1.png](/t5/image/serverpage/image-id/330073i7BBC24E6DBDC7074/image-size/large?v=v2&px=999 \"1.png\")\n\nIn the list view, click the + to look for the Team field ![2.png](/t5/image/serverpage/image-id/330074i99679CC4E91E557B/image-size/large?v=v2&px=999 \"2.png\")\n\nIt is not available and cannot add it\n\n![3.png](/t5/image/serverpage/image-id/330075iD474929F24663A27/image-size/large?v=v2&px=999 \"3.png\")\n\nBut the task assigned to the team is visible on the Team page\n\n![4.png](/t5/image/serverpage/image-id/330076i36286C5BC1F8A35B/image-size/large?v=v2&px=999 \"4.png\")\n\nAny ideas why?\n"
}
|
[
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@Ryan Jones](/t5/user/viewprofilepage/user-id/5459990)\n\nthe list view has originally been launched as part of Jira Work Management and only recently became available in Jira Software, as part of the recent combination of JWM and JSW into a single Jira. I seems like some of the Jira Software fields are not available yet, but I'd expect them to become available in the future.\n\nHope this helps,\n\nBest,\n\nHannes\n",
"comments": [
{
"author": "Hannes Obweger - JXL for Jira",
"body": "... and just to add to the above: If you're looking for an immediate resolution and are open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2728137).\n\nJXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a range of advanced features - including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* - and works across any number of projects.\n\nPlus, it supports ++all++ issue fields, including the *Team* field.\n\nThis is how it looks in action:\n\n![team-field.gif](https://community.atlassian.com/t5/image/serverpage/image-id/330098i465C225F20E03C6B/image-size/large?v=v2&px=999 \"team-field.gif\")\n\nAny questions just let me know,\n\nBest,\n\nHannes\n"
}
]
},
{
"author": "Mohanraj Thangamuthu",
"body": "Hello, Good day. We have defined the supported field in the list view in the following link. <https://support.atlassian.com/jira-work-management/docs/customize-your-list-by-adding-or-removing-fields/>. At the moment this option is not available. Thanks\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Unable-to-add-Team-field-column-in-JWM-list-view/qaq-p/2728137
|
[
"cloud",
"teams"
] |
{
"author": "Ryan Jones",
"title": "Unable to quickly Create Issue with Jira Work Management Company project",
"body": "I am in a Company-managed (CMP) Jira Work Management (JWM) project\n\n(1) I attempt to create a ticket in the list and board view, inline, entering in the ticket name/summary and clicking Create![1.png](/t5/image/serverpage/image-id/330054i15066F93D59C746D/image-size/large?v=v2&px=999 \"1.png\")\n\n(2) But the ticket is not created, instead, I am redirected to a mini form that pops up on the bottom right of the screen and need to fill out form and click Create again -- I do not want to have the extra step with the form.\n\n![2.png](/t5/image/serverpage/image-id/330056iAA3541AD13751510/image-size/large?v=v2&px=999 \"2.png\")\n"
}
|
[
{
"author": "Vikrant Yadav",
"body": "Hi [@Ryan Jones](/t5/user/viewprofilepage/user-id/5459990) Welcome to Atlassian Community!\n\nIt looks like there are other mandatory fields beside the summary field. That's why a pop-up screen is showing up to fill out the mandatory fields. If only the summary field is mandatory, in that case the dialogue box won't come and it will create an issue.\n\nThanks\n",
"comments": [
{
"author": "Ryan Jones",
"body": "I thought about that but I looked over the Priority field which was set to be Required, just as you suspected [@Vikrant Yadav](/t5/user/viewprofilepage/user-id/1801711) .. thank you very much\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Unable-to-quickly-Create-Issue-with-Jira-Work-Management-Company/qaq-p/2728019
|
[
"cloud"
] |
{
"author": "Jon",
"title": "Ideas or Apps to make customer profiles in Jira",
"body": "we have a custom field that we use for customer names, and the customer field goes onto issues. I was wondering if there were any ideas or apps that you have used to hold info that is for that customer, such as address, contacts/emails, other other notes about the customer. I would be neat if we could even click on the customer name to see these details in a single area. I think this could be similar to what people can do with salesforce or other programs. I would rather not make a bunch of other fields but instead a way that one could just click on to access other info.\n"
}
|
[
{
"author": "Kate Pawlak _Appsvio_",
"body": "Hi [@Jon](/t5/user/viewprofilepage/user-id/1628601)\n\nYou can achieve it using native feature called Customer Service Management: <https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-customers-and-organizations/>\n\nIf you need more advanced features like possibility to provide this data by customers on the portal, create one view across all projects and customers, present Assets linked to customers, use REST API etc, I can recommend a solution developed by my team: [**Customer \\& Organization Management for Jira Service Management**](https://marketplace.atlassian.com/apps/1223751/customer-organization-management-customer-context-for-agents?tab=overview&hosting=cloud).\n",
"comments": [
{
"author": "Jon",
"body": "hi kate,\n\nRight now we have a custom field called Customer (its only the customer name) that is a free text field. This field is on all issues we have which we would still need to maintain. It seems like this idea that is native in JSW could help us hold additional info about the customer (e.g contact, address, other info that is pertinent to the customer) but still allow us to have a field for Customer name like we use currently?\n\nWould the app have the app have the same ability or what is the difference? In particular we would want to save address, contacts, emails, it would also be helpful if we could access pertinent customer data from all issues.\n\nThanks!\n\njon\n"
}
]
},
{
"author": "Aron Gombas _Midori_",
"body": "[@Jon](/t5/user/viewprofilepage/user-id/1628601) It sounds to me that your use case is Customer Relationship Management.\n\nIf so, you may want to check out the [CRM apps available for Jira Cloud](https://marketplace.atlassian.com/search?query=crm&product=jira&hosting=cloud), because in addition to storing the contact info, they may provide a lot of additional useful features!\n",
"comments": null
},
{
"author": "Danut M _StonikByte_",
"body": "Hi [@Jon](/t5/user/viewprofilepage/user-id/1628601),\n\nOur [Project Team](https://marketplace.atlassian.com/search?query=stonikbyte%20project%20team%20profiles) app allows you to create advanced user profiles by adding user custom fields of various types. With this app you will be able to add all the fields that you mentioned.\n\n\n\nYou could start with **1-month free trial**. If you have any questions, feel free to contact us at [email protected].\n\nHope this helps.\n\nDanut\n",
"comments": [
{
"author": "Lorenzo Manfredini",
"body": "HI [@Jon](/t5/user/viewprofilepage/user-id/1628601) , \n\nour app [User Profiles for Jira](https://marketplace.atlassian.com/apps/1212508/user-profiles-for-jira?hosting=cloud&tab=overview) could do for your use case (add data to user profiles). \n\nYou can try the app for free by following the link I posted, and contact our Support if you need to, through the official Support channel: [Product Support](https://communardo.atlassian.net/servicedesk/customer/portal/4)\n\nBest regards, \nLorenzo \nCommunardo\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Ideas-or-Apps-to-make-customer-profiles-in-Jira/qaq-p/2727967
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Daniel Da Fonseca",
"title": "is it a way to avoid issue modification using roles management in team managed project",
"body": "Hi\n\nI have a team managed project.\n\nI would like to give access on read and write to someone on some issues and only read on some others.\n\nIs there a way to change the access depending on who is the assignee, and having only assignees can modify and other members can see only.\n\nOr should I have to change form team managed to company managed project ?\n\nThanks for the answer\n"
}
|
[
{
"author": "serge calderara",
"body": "As you may knw team project are a kind of sand box where all team memeber can view issue in project as an administrator, member or viewer role only.\n\nYou will be not able to adjust deeper unless you change to managed project\n\nregards\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/is-it-a-way-to-avoid-issue-modification-using-roles-management/qaq-p/2726998
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Natalie Laurin",
"title": "My description content are all missing on my board",
"body": "All my content I had entered on the description section of my board over the last couple of weeks are now gone. Help!\n"
}
|
[
{
"author": "Dave Rosenlund _Trundl_",
"body": "Welcome to the community, [@Natalie Laurin](/t5/user/viewprofilepage/user-id/5518193) ?\n\nBy default, Jira issue descriptions are not displayed on a board. Just the issue summaries.\n\nDo you see the descriptions in the Jira issues themselves (if you open the issue view)? Maybe your Jria admin or someone else reset things to default settings?\n\nBest,\n\n-dave\n",
"comments": [
{
"author": "Natalie Laurin",
"body": "Oh, I think I am in the wrong place? This is regards to Trello. I was just searching where to ask a question and it took me here. Sorry. I will keep searching\n"
},
{
"author": "Trudy Claspill",
"body": "[@Natalie Laurin](/t5/user/viewprofilepage/user-id/5518193)\n\nThe Trello forum is here:\n\n<https://community.atlassian.com/t5/Trello-questions/qa-p/trello-questions>\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/My-description-content-are-all-missing-on-my-board/qaq-p/2724017
| null |
{
"author": "Joby George",
"title": "JIRA Issue type and deployment",
"body": "Can we deploy issue type with Task? I have seen deploying user stories and bugs, but not task. So got this confusion. Appreciate if someone can help\n"
}
|
[
{
"author": "Dave Rosenlund _Trundl_",
"body": "Welcome to the community, [@Joby George](/t5/user/viewprofilepage/user-id/5518078) ?\n\nI think you'll need to talk to the person(s) who set up the integration between Jira and your deployment environment (Bitbucket, Git Hub, etc.). Most likely your Jira administrator.\n\nThat configuration specifies which issue types should or should not be used. It's customizable on a case-by-case basis, depending on company preferences.\n\nHope this helps,\n\n-dave\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/JIRA-Issue-type-and-deployment/qaq-p/2723767
|
[
"cloud"
] |
{
"author": "morozov",
"title": "Access of external user only for specific project board",
"body": "Hello everyone!\n\nOur team has several project boards that we manage in Jira, all of which involve internal company employees.\n\nWe now need to create a new project board and add an external person to it. On this board, we will be working with the external person.\n\nCould you please advise how we can set up access so that the external user can only see and access the board we will be working on with them? They should not be able to see or access any of the other boards.\n\nHow can I configure Jira so that an external user can only see and access a specific project board, while all other boards remain invisible and inaccessible to them?\n\nThank you.\n"
}
|
[
{
"author": "Nikola Perisic",
"body": "Welcome to the community [@morozov](/t5/user/viewprofilepage/user-id/3151071)\n\nThe external users would require to have a Jira license to access your site. To limit the permissions so that these users can only see the issues on your board, you would have to configure it:\n\n1. Configure board \\> General\n\n2. Scroll down until you see Filter permissions and click on Edit permissions\n\n3. For the viewers, you have options: individually add users, create a group where you will add all of the external users and share your filter with this group\n",
"comments": [
{
"author": "morozov",
"body": "Hello Nikola!\n\nMaybe I didn't explain clearly, so let me again\n\nWe have several projects with only internal employees involved. We want to create a new project and add external users to it.\n\nIn the project with external users, we will communicate with them and track the status of tasks.\n\nHowever, we need to add external users in such a way that they have access only to their project and cannot see our internal projects.\n"
},
{
"author": "Nikola Perisic",
"body": "Thank you for the clarification. In this case, you would have to change the permission schemes for all of your projects, except the one that you will work with your external users. You would have to change the Browse Projects permission. By default, when you create a project a project role of Any logged in user will be added. Remove this option and only leave the users that are in the current role.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Access-of-external-user-only-for-specific-project-board/qaq-p/2723569
| null |
{
"author": "Jiapeng Gu",
"title": "How to show assignee in Jira card",
"body": "The assignee is not shown in Jira card. It is not nice for users. I selected assignee in customize card, but it does not work.\n"
}
|
[
{
"author": "Mohanraj Thangamuthu",
"body": "Hello, Good day. Make sure \"Assignee\" field is added to both card layout and issue screen layout. Are you using JWM/Kanban or Scrum board ?\n\n![Screenshot 2024-06-11 at 11.35.17?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/329058i449356C843C48577/image-size/large?v=v2&px=999 \"Screenshot 2024-06-11 at 11.35.17?AM.png\")\n",
"comments": [
{
"author": "YY Brother",
"body": "correct answer??\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-to-show-assignee-in-Jira-card/qaq-p/2723114
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Eran Roiter",
"title": "Time in status custom fields",
"body": "Hello everyone,\n\nI would appreciate your help in finding a solution using ScriptRunner or any other method you know.\n\nI have set up a field where I want to capture the total time a ticket spends in specific status groups. I attempted to use multiple automations to populate this field, but it didn't work, and I need to use ScriptRunner.\n\nIf anyone has tackled a similar challenge, my ultimate goal is to SUM UP the time for several tasks. For example, I want to see the total time each task spent in these status groups at the epic or initiative level as the sum of all the subtasks.\n\nI believe I am not the first or the last to face this need and hope someone has managed to overcome this issue.\n\nThank you and have a good day, \nEran\n"
}
|
[
{
"author": "Rilwan Ahmed",
"body": "Hi [@Eran Roiter](/t5/user/viewprofilepage/user-id/5289455) ,\n\n[Time in Status](https://marketplace.atlassian.com/apps/1219732/time-in-status?tab=overview&hosting=cloud) plugin seems to be the solution. Also you can check Atlassian Marketplace for other plugins\n",
"comments": null
},
{
"author": "Valeriia_Havrylenko_SaaSJet",
"body": "Hi [@Eran Roiter](/t5/user/viewprofilepage/user-id/5289455) ? \n\nThere is no built in solution such 'time in status' in Jira for this. For capturing the total time a ticket spends in specific status groups, you can try [Time in Status](https://marketplace.atlassian.com/apps/1219732/time-in-status-for-jira-cloud?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Time-in-status-custom-fields_20240610).\n\nFor this simply:\n\n1. Select Time in Status Report\n2. Filter by JQL like *project = \"name\" and issuetype = Task*\n3. Filter issues by setting data and time ranges (there you can set \\>10d for Certain Statuses)\n4. Choose necessary statuses to show. (in my project i don't have Submitted, \"Section Review\" instead of that i've selected \"On Review\", \"Ready for Testing\", \"Testing\")\n\n**![?????? ?????? 2024-05-14 ? 13.17.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/323570i766D99D1BA93B87C/image-size/large?v=v2&px=999 \"?????? ?????? 2024-05-14 ? 13.17.41.png\")**\n\n**The Total column** on the grid summarizes all time in statuses in which issues were during a particular period.\n\nFor more in-depth data analysis, you can create reports [as pivots](https://saasjet.atlassian.net/wiki/spaces/TIS/pages/1073348617/Reporting+Page+Settings+Pivot+Table+View). For example, you can look at the percentage of time spent in different statuses.\n\n![Frame 1034.png](https://community.atlassian.com/t5/image/serverpage/image-id/312756iAB0C216F1E76E244/image-size/large?v=v2&px=999 \"Frame 1034.png\")\n\n[Dashboards gadgets](https://saasjet.atlassian.net/wiki/spaces/TIS/pages/147718151/Dashboard+Gadget+-+Time+in+Status+for+Jira) feature will keep your finger on the pulse and track team productivity in real-time.\n\n![Frame 1028.png](https://community.atlassian.com/t5/image/serverpage/image-id/312757i0298B17A897CA5A5/image-size/large?v=v2&px=999 \"Frame 1028.png\")\n\nAnd also you can create a custom field to see Time in Status directly on the board and ticket. \n\n![?????? ?????? 2023-12-14 ? 16.54.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/296822i053726BE7061276B/image-dimensions/436x218?v=v2 \"?????? ?????? 2023-12-14 ? 16.54.48.png\") ![?????? ?????? 2023-12-14 ? 16.55.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/296823i3CD68276D3EEC651/image-dimensions/115x99?v=v2 \"?????? ?????? 2023-12-14 ? 16.55.09.png\") \n\nAdd-on has [30-day free trial](https://marketplace.atlassian.com/apps/1219732/time-in-status-for-jira-cloud?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Time-in-status-custom-fields_20240610), free up to the 10 users and developed by my team.\n\nI hope you find this helpful ?\n",
"comments": null
},
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@Eran Roiter](/t5/user/viewprofilepage/user-id/5289455)\n\nwelcome to the community!\n\nAs you can see from the previous answers, this is an area where many Jira users rely on apps from the Atlassian Marketplace to fulfil their status time reporting needs.\n\nIf a Marketplace app is an option for you, I think you might like the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2721982).\n\nJXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields - including all JSM-specific fields - much like you'd do in e.g. Excel or Google Sheets. It also comes with a long list of so-called *history columns* that aren't natively available, including *time in \\[status\\]* , *time between \\[status\\] and \\[status\\]* , *time with \\[assignee\\], time with \\[assignee\\] in \\[status\\]*, and many, many more.\n\nThis is how it looks in action:\n\n![time-in-status-v2.gif](https://community.atlassian.com/t5/image/serverpage/image-id/325966i76744230B5CC2F10/image-size/large?v=v2&px=999 \"time-in-status-v2.gif\")\n\nAs you can see above, you can easily sort and filter by your history columns, and also use them across JXL's advanced features, such as support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*. With these, you should be able to solve your exact use case in just a couple of clicks.\n\nYou may already know that you can trial ++any++ app for free for 1 month, so if an app is an option for you, perhaps try a few and see which one works best for you and your team!\n\nAny questions just let me know,\n\nBest,\n\nHannes\n",
"comments": null
},
{
"author": "Amay Purohit_RVS",
"body": "Hi [@Eran Roiter](/t5/user/viewprofilepage/user-id/5289455)\n\nYou can use Jira Rest API's to build your own custom solution and track time spent by your assignees for overall issue cycle. Or for a readymade solution, a mktplace app can help here. If you are open to try out one, do take a look at\n\n[Time in Status Reports](https://marketplace.atlassian.com/apps/1226187/time-in-status-reports?hosting=cloud&tab=overview) \nOne of the many reports which the app provides is Time in Status in hours/days to determine , how much time the issue spent with each status in the complete lifecycle of the issue. You can also group your statuses to determine the cycle times.\n\nThe app has 20+ reports to meet a variety of time in status use cases.\n\n[More Details here](https://community.atlassian.com/t5/App-Central/Time-in-Status-Reports/ba-p/2348133)\n\nDisclaimer : I work for the vendor who built this app\n\n![TIS-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/328842i5C76A416C8F1A9AC/image-size/large?v=v2&px=999 \"TIS-1.png\")\n",
"comments": null
},
{
"author": "Mehmet A _Bloompeak_",
"body": "Hi [@Eran Roiter](/t5/user/viewprofilepage/user-id/5289455)\n\nJira doesn't have a built-in solution for time in status info. If you prefer using a marketplace app, you can try [Status Time Reports](https://marketplace.atlassian.com/1221826) app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.\n\nThis app has a dynamic status grouping feature so that you can generate various valuable reports as **time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).**\n\nHere is the [online demo link](http://status-time.bloompeak.io/demo), you can see it in action and try without installing the app. For further details, you can have a look at [Status Time Reports How to Videos](https://www.youtube.com/playlist?list=PLVHoaAkoFPJnG9nLkzcxG0P00ndQgimDs) and [schedule a demo](https://bloompeak.io/schedule-a-call) with us.\n\n++App Features:++ \n* You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.\n* Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, \"In Progress\" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.\n* You can set different duration formats.\n* You can export reports in CSV file format and open them in MS Excel.\n* You can also add this app as a gadget to your Jira dashboards and reach \"Status Time\" from Issue Detail page.\n* You can enable/disable access to Status Time reports\\&gadgets and Issue Detail page per project, users, groups or project role.\n\nIf you are looking for a completely **free** solution, you can try the limited version [Status Time Reports Free](https://marketplace.atlassian.com/apps/1222051).\n\nHope it helps.\n",
"comments": null
},
{
"author": "Gizem G?k?e _OBSS_",
"body": "Hello [@Eran Roiter](/t5/user/viewprofilepage/user-id/5289455) ,\n\nThere is no built in solution in Jira for this. So in order to track the time spent on each status I suggest you use a marketplace app. [Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer) ,the oldest and leading \"Time in Status\" app in Atlassian Marketplace, which is developed by my team at OBSS, has a report type that will meet your need. Our app is available for both Jira Cloud, and Data Center.\n\nTimepiece mainly allows you to see how much time each issue spent on each **status** or each **assignee** .\n\n**Status Duration** report (please see the screenshot above) which shows how much time each issue spent on each status. You can combine the time for multiple statuses to get metrics like **Issue Age, Cycle Time, Lead Time, Resolution Time** etc. ![Status Duration Report in Detail.png](https://community.atlassian.com/t5/image/serverpage/image-id/313491i412755624E431CFB/image-dimensions/538x277?v=v2 \"Status Duration Report in Detail.png\")\n\nFor all numeric report types, you can calculate **averages** and **sums** of those durations grouped by the issue fields you select. For example total in-progress time per *epic*or average resolution time per sprint, week, month, issue type, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.\n\n![Group By Created Month.png](https://community.atlassian.com/t5/image/serverpage/image-id/313492iD183806A3D4BD05C/image-dimensions/500x169?v=v2 \"Group By Created Month.png\")\n\nThe app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.\n\nTimepiece reports can be accessed through **its own reporting page, dashboard gadgets, and issue view screen tabs** . All these options can provide both calculated data tables and charts. And the app has a **REST****API** so you can get the reports from Jira UI or via REST. Also you can export the reports in to various formats easily.\n\nVisit [Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer) to explore how our JIRA add-on can revolutionize your metrics measurement process. Enjoy **a 30-day free trial** to experience the full range of features.\n\nIf you wish, you can also [schedule a live demo.](https://calendar.app.google/faQYgsEekRdFxnPj7) We will provide a comprehensive overview of the application and address any inquiries you may have.\n\nHope it helps,\n\nGizem\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Time-in-status-custom-fields/qaq-p/2721982
|
[
"addon-time-in-status-report",
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Robert Haynes",
"title": "Staring a project",
"body": "Hi,\n\nFor a long time I have been staring my projects to show which ones are live to make it visually easy to identify and never had any problems. The problem I am now having is that when I star one project it is also staring an old project, again when I remove the star it is removing the star on both as well. Its like they have been linked for some reason? No other team member is having this issue.\n\nAny suggestions?\n\nThanks, \n\nRob.\n"
}
|
[
{
"author": "Fabio Racobaldo _Herzum_",
"body": "Hi [@Robert Haynes](/t5/user/viewprofilepage/user-id/5447438) and welcome,\n\nI have the same issue. There is an open bug for that (<https://jira.atlassian.com/browse/JRACLOUD-83424>). Please take a look at it.\n\nHope this helps,\n\nFabio\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Staring-a-project/qaq-p/2721072
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Ruaridh Mackinnon",
"title": "Where did Project Description go?",
"body": "A few days ago when creating new projects there was a field for project description. I can't find it anywhere now. Is this a bug or an issue with my settings? I followed the instructions here, but the field is completely gone. <https://support.atlassian.com/jira-software-cloud/docs/edit-a-projects-details/>\n"
}
|
[
{
"author": "Aaron Pavez _ServiceRocket_",
"body": "Hi [@Ruaridh Mackinnon](/t5/user/viewprofilepage/user-id/5515786)\n\nWhat type of project are you creating?\n\nCompany managed -\\> There is a description field.\n\nTeam managed -\\> They don't have one.\n\nRegards\n\nAaron\n",
"comments": [
{
"author": "Ruaridh Mackinnon",
"body": "On the projects page it says Team Managed Business. I could have sworn it was there before, but in any case for Team managed, How do I display some kind of project description? Are you supposed to just have a task called project summary or something?\n"
},
{
"author": "Aaron Pavez _ServiceRocket_",
"body": "Since there is no Project description field under DETAILS, you will need to add a custom field with that information.\n\nYou can add that as an improvement here:\n\n[https://jira.atlassian.com/secure/Dashboard.jspa](https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440)\n\nRegards\n\nAaron\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Where-did-Project-Description-go/qaq-p/2721290
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Abdelrahman Awad",
"title": "from the beginning i want to join to software management as i choosed wrong",
"body": "from the beginning i want to join to software management as i choosed wrong one\n\nI don't know what i should do ?\n"
}
|
[
{
"author": "John Funk",
"body": "Hi Addelrahman - Welcome to the Atlassian Community!\n\nIf you chose the wrong project type and created a Business project instead of a Software project, I am afraid that cannot be converted. You will need to create a new Software project and migrate any issues you have on the Business project to the Software project after it is created.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/from-the-beginning-i-want-to-join-to-software-management-as-i/qaq-p/2719325
| null |
{
"author": "Marie-H?l?ne PARISATO",
"title": "create recurring task",
"body": "hi, i have the same issue : be able to create a task and be able to ask for clone this task according a frequency that my user will choose.\n\n<br />\n\nThe response i have been done is to create a rule in automation with scheduler.\n\nUse automate rule with scheduler is not a good solution for me because :\n\n- i understand that the schedule will run the rule every month for example to create tack. \n- i want to see now (or just after having ask for rule) in the calendar all of the new task created by rule, You see.\n\nDo i do a mysunderstood ?\n"
}
|
[
{
"author": "Luka Hummel - codefortynine",
"body": "Hi [@Marie-H?l?ne PARISATO](/t5/user/viewprofilepage/user-id/4508655)\n\nI'm Luka from codefortynine.\n\nIf you are willing to try a third-party app, you can try our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2720965).\n\nDeep Clone allows you to clone an issue multiple times.\n\n![2024-06-12 15-25.png](https://community.atlassian.com/t5/image/serverpage/image-id/329478iD8D3CC03195F629D/image-size/large?v=v2&px=999 \"2024-06-12 15-25.png\")\n\nYou then can use[our Field Editor feature together with our custom *cloneMultipleTimesIndex* expression](https://documentation.codefortynine.com/deep-clone-for-jira/jira-expressions#CloneandEditWithJiraExpressions-CloneMultipleTimes) to have Deep Clone set ever-increasing **Due dates** with the following expression:\n\n```\nissue.dueDate.plusDays(7 * cloneMultipleTimesIndex)\n```\n\n![2024-06-12 15-36.png](https://community.atlassian.com/t5/image/serverpage/image-id/329480iE83CBEFAE04AA682/image-size/large?v=v2&px=999 \"2024-06-12 15-36.png\")\n",
"comments": null
},
{
"author": "Trudy Claspill",
"body": "[@Marie-H?l?ne PARISATO](/t5/user/viewprofilepage/user-id/4508655)\n\nSi vous souhaitez que les t?ches soient clon?es lorsque l'utilisateur le souhaite plut?t que automatiquement, vous pouvez utiliser un d?clencheur manuel pour la r?gle d'automatisation.\n\n<https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Manual-trigger-from-issue>\n\n----\n\nIf you want the tasks to be cloned when the user chooses rather than automatically, then you can use a Manual trigger for the Automation rule.\n\n<https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Manual-trigger-from-issue>\n",
"comments": [
{
"author": "Marie-H?l?ne PARISATO",
"body": "i want to create a rule that clone my task in multiple task avery month or week.\n\nLike if a had create a recurrent task on day or month or week ;\n\n![tache recurrente teams calendrier.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/328641iABFAC3294E28906E/image-size/large?v=v2&px=999 \"tache recurrente teams calendrier.PNG\")![tache recurrente teams.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/328640i21955A77DDBC216E/image-size/large?v=v2&px=999 \"tache recurrente teams.PNG\")\n"
},
{
"author": "Trudy Claspill",
"body": "Bonjour Marie-H?l?ne,\n\nSi vous souhaitez que les t?ches soient automatiquement clon?es chaque mois ou chaque semaine, vous devez utiliser une r?gle avec un d?clencheur de planification. Pourquoi pensez-vous que cela ne fonctionnerait pas pour vous ?\n\nLes images d'?cran que vous avez fournies ne semblent pas provenir de la fonctionnalit? native du produit Atlassian Jira. Pouvez-vous nous dire d'o? viennent ces probl?mes ?\n\nN'h?sitez pas ? publier votre r?ponse dans votre langue maternelle et nous utiliserons des applications de traduction pour la convertir dans nos propres langues si n?cessaire.\n\n-----\n\nHello Marie-Helene,\n\nIf you want the tasks cloned every month or week automatically then you should use a rule with a Schedule trigger. Why do you think that would not work for you?\n\nThe screen images that you provided do not appear to be from the Atlassian Jira product's native functionality. Can you tell us where those issues come from?\n\nPlease feel free to post your response in your native language and we will use translation applications to convert it to our own languages when needed.\n"
},
{
"author": "Marie-H?l?ne PARISATO",
"body": "i'm working to a transition between teams and JWM. \nPicture are from TEAMS. And user used to create recurrent task. \n\ni will work after to a transition between TRELLO ad JWM. Hope it's will be easier.\n"
},
{
"author": "Marie-H?l?ne PARISATO",
"body": "users want to see all the recurrent task created just after they create the first task. that why the scheduler won't do the job. because the scheduler will do that the rule will be scheduled and will create every month only one task.\n"
},
{
"author": "Trudy Claspill",
"body": "The user will not be able to see recurring tasks that have not yet actually been created. The calendar features in Jira will show only tasks that actually exist.\n\nInstead of running the automation on a monthly or weekly basis to create the next immediate instance of the recurring tasks, you would need to run a rule that would create the recurrent tasks in bulk now, setting the dates on them for the appropriate future dates when they need to occur.\n\nFor instance, for tasks that recur daily you could have a rule that runs monthly and creates a new task for each day in a future month. For tasks that occur weekly you could do the same thing.\n\nOr you could create a manually triggered task that would do the same thing.\n\nIn that manner you could pre-load your recurring tasks for the next month or several weeks.\n"
}
]
},
{
"author": "John Funk",
"body": "Hi Marie-H?l?ne,\n\nSee if this article helps you:\n\n|----------------------------------------------------------------------------------------------------------|\n| <https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862> |\n",
"comments": [
{
"author": "Marie-H?l?ne PARISATO",
"body": "it's not for me because it's a recurrente rule that work every week for example and create a task . And i want a rule taht create a task for each week until ever.\n"
},
{
"author": "John Funk",
"body": "So what you are saying is that the tasks must be created in advanced - before the current one is completed.\n"
},
{
"author": "Marie-H?l?ne PARISATO",
"body": "yes, sure, in order for the manager to be able of have an idea of occupation of his teams member on the futur day/week/month...\n"
},
{
"author": "John Funk",
"body": "You could probably create some type of automation rule that creates the issues until a certain date. It would be sort of self looping that would fire and then stop when it creates an issue with a certain Due Date. You would kick it off and then watch it until it is done and then turn the rule off. I would run it after hours though just to not interfere with other work going on.\n"
},
{
"author": "Marie-H?l?ne PARISATO",
"body": "ok, i will think about it. thanks\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/create-recurring-task/qaq-p/2720965
| null |
{
"author": "John Ervin ANTONIO",
"title": "User can't recieve validation email",
"body": "Hello,\n\nOne of my customer's account don't recieve the validation email when he is trying to connect.\n\nCan you please help us with this issue ?\n\nThank you\n"
}
|
[
{
"author": "John Funk",
"body": "Hi John - Welcome to the Atlassian Community!\n\nYou should open a support ticket with Atlassian to see any the email address might have been put on the Suppression list for some reason.\n\n<https://support.atlassian.com/contact/#/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/User-can-t-recieve-validation-email/qaq-p/2720951
|
[
"cloud"
] |
{
"author": "XU",
"title": "why is that fail to create a site name?",
"body": "Something went wrong on our end. Please try again. If this keeps happening, [contact support](https://www.atlassian.com/company/contact). (Issue ID for Atlassian use: 359d9bb773a245aca67b73ed501946b7)\n"
}
|
[
{
"author": "YY Brother",
"body": "Hi [@ANNA XU](/t5/user/viewprofilepage/user-id/5515962)\n\nWelcome to our Community,\n\nAre you changing the existing site's name? Or creating another new site? Please provide more context if this question still exists.\n\nThanks, \nYY?\n",
"comments": [
{
"author": "XU",
"body": "I'm creating a new site.I just registered today.Fail to have the URL.\n"
},
{
"author": "YY Brother",
"body": "In which step, you had that message then? [10??? \\| Jira Cloud ??](https://mp.weixin.qq.com/s?__biz=MzIzMDExODMwOA==&mid=2247500034&idx=1&sn=2dd51fd2c79c79e67b87daa06a2fe845&chksm=e8bac7c9dfcd4edf2a110708c60b6d5e0f0f8ff8004582e88280d3488c630826f3af01e2a0af&token=641945181&lang=zh_CN#rd)\n"
},
{
"author": "XU",
"body": "Are you Chinese?After I registered by Microsoft account.The website promote me to fill a site name.When I typed in my site name it just failed?and it promote like'Something went wrong on our end. Please try again. If this keeps happening, [contact support](https://www.atlassian.com/company/contact). (Issue ID for Atlassian use: dbb318359545425d85068c4bf4d6cea2)' .\n"
},
{
"author": "XU",
"body": "prompt,???not promote,sorry\n"
},
{
"author": "YY Brother",
"body": "This issue is caused by Chinese network, which has blocked the site register journey.\n"
}
]
},
{
"author": "XU",
"body": "done?thank u very much?it a problem about vpn?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/why-is-that-fail-to-create-a-site-name/qaq-p/2721514
| null |
{
"author": "Carrie Pickering",
"title": "Release burndown is adding 10 additional points that do not exist to every sprint",
"body": "We've started to notice that our Release burndown chart is adding 10 additional story points to every Sprint that do not exist in our backlog. I'm unsure if it's always been this way or just started happening as we only really noticed as we're getting to the end of our planned story points for a specific release. \n\nI have run queries, referred to the story point count on the backlog view, filtered by the correct release on the backlog view, and even manually counted up the story points in this release and come to the same number every time which is 10 points less than what the release burndown chart reads.\n\n<br />\n\nIs anyone else experiencing this? Our executive team pays VERY close attention to our story points per sprint and our team velocity and this is definitely messing with that. Help Jira! Is this a bug?\n"
}
|
[
{
"author": "Vasyl Krokha _Broken Build_",
"body": "Hi, [@Carrie Pickering](/t5/user/viewprofilepage/user-id/5514063)\n\nIt seems to be a bug in Jira.\n\nYou can run a zero-cost test and find out whether there is a problem with the Jira Release Burndown report or with some hidden story points in your release issue list.\n\nTo run this test, please follow the next steps:\n\n1. Install the [Agile Reports and Gadgets](https://marketplace.atlassian.com/apps/1212120/agile-reports-and-gadgets?utm_source=atlassian&utm_medium=community&utm_campaign=reply) app from the marketplace. It's totally free for the first month. After the test, you can delete it.\n\n2. Create a Burndown chart for Scrum boards with filter for the release:\n\n![Monosnap Image 2024-06-21 13-15-00.png](https://community.atlassian.com/t5/image/serverpage/image-id/331092iBBE5AFB59B5082AE/image-size/large?v=v2&px=999 \"Monosnap Image 2024-06-21 13-15-00.png\")\n\n3. Investigate weather the sum of story points \"burnt\" is different from what you see in Jira Burndown chart. You can do it sprint by sprint using sprint details:\n\n![Team_Cross-team Burndown chart for Scrum boards.png (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/331091i82E557B6262F9E51/image-size/large?v=v2&px=999 \"Team_Cross-team Burndown chart for Scrum boards.png (1).png\")\n\n4. If the issue lies with the Jira Burndown chart, you can continue using the app with confidence, knowing that it provides reliable data. However, if the problem involves phantom story points that do not appear in the issues list, it is likely a bug in Jira.\n\nPlease, share you investigation results, when you are ready. It's such an interesting case!\n",
"comments": null
},
{
"author": "Danut M _StonikByte_",
"body": "Hi [@Carrie Pickering](/t5/user/viewprofilepage/user-id/5514063),\n\nTry to identify what issue(s) are causing the difference. Look at those issues specifically (check their history, status, story points, sprint) to see where the difference could come from. Look also at the Sprint Report, Velocity report and Burndown Report, which could help you identify the problem.\n\nAlso, be aware that there is a better alternative to the Jira's Release Burndown Chart report that you could try. Our **[Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile)** app offers a **Release Burndown Burnup Chart gadget** that works differently than Jira's report. It is based on a filter or JQL that contains the issues from your project, can include the sub-tasks in the calculation, supports any type of estimate and can make forecast.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328236iA8D5CC75CC64989D/image-size/large?v=v2&px=999 \"image.png\")\n\nYou could give it a try by installing the **1-month free trial**. Find more about this gadget in these articles:\n\n* <https://community.atlassian.com/t5/App-Central/8-gadgets-for-a-powerful-Scrum-dashboard-in-Jira/ba-p/1683063>\n* <https://community.atlassian.com/t5/App-Central/Creating-a-cross-teams-release-burndown-chart-in-Jira-with-Great/ba-p/1803421>\n\nHope this helps.\n\nDanut.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Release-burndown-is-adding-10-additional-points-that-do-not/qaq-p/2718745
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Tim.Speich",
"title": "Jira Timesheet will not load",
"body": "I have my Jira pages saved so when I open my browser, all the pages I frequent open. One of those pages is the Timesheet that we use for logging all of our time. As of 6/4, the time sheet page will not load. I get a message saying \"Something Went Wrong\". All of my other Jira pages are opening just fine. I have restarted my browser and computer. This link has not changed a while. I currently cannot enter any time, which is a PROBLEM!\n"
}
|
[
{
"author": "Tim.Speich",
"body": "The Error code I'm receiving is 1EIF74P\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Jira-Timesheet-will-not-load/qaq-p/2718424
| null |
{
"author": "Lex Baldridge",
"title": "how create a new issue after two different issues have been transitioned",
"body": "hello,\n\nI am trying to use automation to create an issue after 2 different issues have been transitioned to the \"done\" status. I can figure out how to create an issue after 1 different issue is transferred, but I cannot figure out how to do the same thing with 2 different issues\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Lex Baldridge](/t5/user/viewprofilepage/user-id/5514050)\n\nWelcome to the Atlassian community!\n\nCan you provide a more detailed explanation of your use case?\n\nAre the two issues in the same project or another project?\n\nAre you going to need this for various pairs of issues? If so, how do you determine which two issues are in the pair? Do you link the two issues together in some manner?\n\nYou could set up an automation that is triggered by the transition of an issue to \"done\". Then you would set up steps to find out if the other issue in the pair is currently in a \"done\" status also. If it is, then you would execute the step to create the new issue.\n\nThe exact steps of \"find out if the other issue in the pair\" is done depends on what information is available in the two issues to identify the other issue in the pair.\n",
"comments": [
{
"author": "Lex Baldridge",
"body": "The two issues are in the same project.\n\nI currently have it to where issue 1 (ME gate 2) once transitioned creates Issue 3 (review).\n\nHowever, Issue 1 and Issue 2 (tooling) is created by the same transition trigger (progress -\\> done) with 2 separate rules.\n\nI need to figure out how I can get both issue 1 and issue 2 to both be completed before creating issue 3\n"
},
{
"author": "Trudy Claspill",
"body": "Based on the data available in Issue 1 and Issue 2, is there any way to identify that Issue 1 and Issue 2 are related to each other?\n\nThere must be something available from Issue 1 that identifies Issue 2, and from Issue 2 that identifies Issue 1. Otherwise there is no way to create a rule that bases the creation of Issue 3 on both Issue 1 and 2.\n"
},
{
"author": "Lex Baldridge",
"body": "The issues both have totally different sub tasks but they do come from the same epic, so I'm not sure if I can relate them like that.\n"
},
{
"author": "Trudy Claspill",
"body": "Are the two issues the only child issues under that Epic?\n\nDo they have some static value or common value used in both issues, in the Summary or another field, that will make them identifiable as a unique pair under the Epic?\n\nYou said each of these two issues is created by a different automation rule. Can you tell us more about the rules that create Issues 1 and 2?\n"
},
{
"author": "Lex Baldridge",
"body": "There is a total of 4 children\n\n* Me gate one (part eval)\n* Tooling\n* ME Gate 2\n* Review\n\nto create Tooling and ME Gate 2: Part Eval is transitioned from in progress to done.\n\n![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/328173i7DAA40853677D765/image-size/large?v=v2&px=999 \"Capture.PNG\")\n\n![Capture 2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/328174i2F2621ED47703878/image-size/large?v=v2&px=999 \"Capture 2.PNG\")\n\nBoth ME gate 2 and Tooling share the same Custome issue field, which is a part number, however, all the children share this Custome field.\n"
},
{
"author": "Trudy Claspill",
"body": "I see that one of these issues is issue type \"Tool Crib Prep\" and the other is \"Imp Continuous Improvement\". Will this be the only pair of issues under the Epic that use those issue types? If so, that could be used as the identifier in the rule.\n\nIf they are not the only issues of those types under the Epic, then will this pair of issues always use the Summary values of \"M.E. gate 2\" and \"Tool Crib\"? And will they be the only issues in the Epic that use those exact Summary values? That could be another way to identify the pair of issues.\n"
},
{
"author": "Lex Baldridge",
"body": "These are all of the issue types, also when I was attempting to do the summary equals \"\" it would throw errors. The summary values for all of them are the name then the custome field![Capture 3.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/328344iAFC4A2A5CA8200DC/image-size/large?v=v2&px=999 \"Capture 3.PNG\")\n"
},
{
"author": "Trudy Claspill",
"body": "If \"M.E. gate 2\" is the only child issue in the Epic that has an issue type of \"Imp Continuous Improvement\"...\n\nAnd if \"Tool Crib\" is the only child issue in the Epic that has an issue type of \"Tool Crib Prep\"...\n\nThen you could build your rule like this:\n\n```\n1 Trigger: Issue Transitioned\n To status: Done\n2 Condition: Issue Fields Condition\n Field: Issue Type\n Condition: is one of\n Value: Tool Crib Prep, Imp Continuous Improvement\n3 Condition: Related Issue Condition\n Related Issues: Parent\n Condition: exists\n4 Action: Lookup Issues\n JQL: parent = {{issue.parent.key}} and issuetype in (\"Tool Crib Prep\", \"Imp Continuous Improvement\") and status=Done\n5 Condition: {{smart values}} condition\n First value: {{lookupIssues.size}}\n condition: equals\n Second value: 2\n6 Action: Create Issue\n```\n\n1. The rule is triggered by an issue transitioning to Done.\n\n2. The rule will continue only if the issue that transitioned is one of the issues in the pair, as determined by the issue type being either Tool Crib Prep or Imp Continuous Improvement.\n\n3. The rule will continue only if the issue that transitioned has a parent issue (is a child of an Epic).\n\n4. When all the conditions are met, then look up all the child issues of the trigger issues parent where those issues are of the issue types in the specified pair and the statuses are Done. If both issues in the pair are now done, then this should return exactly 2 issues. If one of the pair is not yet Done, then the rule will stop at this point.\n\n5. The rule will continue only if the Lookup Issues action returned exactly 2 issues.\n\n6. Create the new issue.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/how-create-a-new-issue-after-two-different-issues-have-been/qaq-p/2718725
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Zakarya Ali",
"title": "Enable 'done' column clearing",
"body": "Hello,\n\nI have seen this article <https://community.atlassian.com/t5/Jira-articles/Introducing-manual-board-clearing-for-your-next-gen-Kanban-board/ba-p/1411958>.\n\nI am a project admin but I am not able to see how to enable this feature.\n\nWhat am I missing?\n\nRegards\n\nZakarya Ali\n"
}
|
[
{
"author": "YY Brother",
"body": "Hi [@Zakarya Ali](/t5/user/viewprofilepage/user-id/5513964)\n\nWelcome to our Community.\n\nI guess you're using company-managed project, which can be seen from the bottom left position. That feature is only available for team-managed project. So you can switch to a team-managed project to try it.\n\nThanks,\n\nYY?\n",
"comments": [
{
"author": "Zakarya Ali",
"body": "You are correct! I will try to find how to change. Thanks a lot!\n\n<br />\n\n![Screenshot 2024-06-07 090757.png](https://community.atlassian.com/t5/image/serverpage/image-id/328569iCFAC5C7766B39720/image-size/large?v=v2&px=999 \"Screenshot 2024-06-07 090757.png\")\n"
}
]
},
{
"author": "Trudy Claspill",
"body": "Hello [@Zakarya Ali](/t5/user/viewprofilepage/user-id/5513964)\n\nWelcome to the Atlassian community.\n\nWith what type of project are you working? Get that information from the Type column on the View All Projects page under the Projects menu.\n\nThe article you referenced applies only to Team Managed Software projects.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Enable-done-column-clearing/qaq-p/2718587
| null |
{
"author": "Gor Greyan",
"title": "Remove Inactive Users from the Field",
"body": "Hi Colleagues, \nI have this case. \nIn the tickets, I have a user picker custom field(multi-select). I have automation, that adds new users in that field, keeping already added users. However one of the already added users is inactive in Jira, and automation returns an error while trying to add a new person. \nIs there a way, to remove inactive users from the custom field by bulk?\n"
}
|
[
{
"author": "Pablo Vergara",
"body": "Hi [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846)\n\nThere is no built-in Jira feature that will help you achieve the outcome. However, if you're already using automation-like apps such as JMWE or Power Scripts, these should be enough to accomplish that goal.\n\nIf you have either JMWE or PS, let me know, and I will happily help you draft a solution.\n\nBest regards,\n\n- Pablo Vergara / SSE - ServiceRocket\n",
"comments": [
{
"author": "Gor Greyan",
"body": "Dear Pablo, \n\nWe are using JMWE and ScriptRunner, if you can help me with this, I will be very thankful.\n"
},
{
"author": "Pablo Vergara",
"body": "Sure thing, [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846) - Please submit a support ticket at the [Appfire support portal](https://appfire.atlassian.net/servicedesk/customer/user/login?destination=portals) (JMWE case) and include the link to this community question so the case can be appropriately assigned.\n\nWe'll do our best to support you.\n\n*- Pablo*\n"
}
]
},
{
"author": "Vicente Dom?nguez _Decadis AG_",
"body": "Hello [@Gor Greyan](/t5/user/viewprofilepage/user-id/5476846),\n\nI am part of the support team of Decadis and I wanted to share with you that it is possible to remove the inactive users of a User Picker (multiple users) custom field with our post function [Update fields](https://apps.decadis.net/display/JWTCLOUD/Update+fields). For this purpose, it would be necessary to update the field with a Jira expression.\n\nIf you are interested in our app or in this approach, we would be glad to assist you in this thread or via or [support portal](https://decadis-apps.atlassian.net/servicedesk/customer/portals).\n\nBest regards,\n\nVicente\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Remove-Inactive-Users-from-the-Field/qaq-p/2718333
|
[
"cloud"
] |
{
"author": "hiren-contractor",
"title": "custom field",
"body": "How can I make a custom field required only for Epic type but optional for other types ? \n\n"
}
|
[
{
"author": "John Funk",
"body": "Hi [@hiren-contractor](/t5/user/viewprofilepage/user-id/5513828) - Welcome to the Atlassian Community!\n\nIf it is a Company-managed project, then you can create a new Field Configuration for the Epic Issue type. Then add it to the existing Field Configuration Scheme for the project.\n",
"comments": null
},
{
"author": "serge calderara",
"body": "you need to use fields configuration scheme for separate issue type\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/custom-field/qaq-p/2718310
|
[
"cloud"
] |
{
"author": "Gopichand Akkala",
"title": "Unable to share a query or dashboard with other users or groups",
"body": "We are experiencing an issue where new users of our Cloud Jira instance are unable to share dashboards and queries with other users or groups. This is impacting our ability to collaborate effectively at the project level. ![pastedImage.png](/t5/image/serverpage/image-id/328085iB38E2FE7899940C2/image-size/large?v=v2&px=999 \"pastedImage.png\")![Screenshot 2024-05-31 at 9.23.12_AM.png](/t5/image/serverpage/image-id/328087iFF09E00830FC69E4/image-size/large?v=v2&px=999 \"Screenshot 2024-05-31 at 9.23.12_AM.png\") \n\nNo groups or users appear in the selection list, preventing the sharing action. \n\n<br />\n"
}
|
[
{
"author": "serge calderara",
"body": "Do you have the proper permission to share filters ?\n",
"comments": [
{
"author": "Gopichand Akkala",
"body": "Yes, we have got super admin rights\n"
},
{
"author": "serge calderara",
"body": "Re you a member of the group for whish you want to share your filter ?\n\nIn filter sharing, you can share only to group you are member of\n\nregarsd\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Unable-to-share-a-query-or-dashboard-with-other-users-or-groups/qaq-p/2718291
|
[
"cloud",
"jira-service-management",
"jira-work-management-cloud"
] |
{
"author": "William Farmer",
"title": "How can I remove an activity from an issue on the Kanban board?",
"body": "Hello,\n\nMy team uses the Jira Kanban board in our workshop to keep track of ongoing projects.\n\nWe were struggling with the \"comments\" section inside of issues, as being unable to reply directly to comments made keeping track of conversations difficult.\n\nI recently installed an app, Smart Comments, that allows me to reply to comments and create comment threads, similar to Reddit's comment thread system.\n\nWith this new app installed, when looking at an issue, under the \"Activity\" section, I now have four sections. \"All\" \"Comments\" \"History\" \"Smart Comments\" \n\nDue to the benefits that Smart Comments provides, I would like to disable the viewing of default comments to all users, and preferably remove the default \"Comments\" button entirely for all users. \nI've tried modifying the activity system app, but that seems to be no longer editable. I also tried creating a permission that would not allow users to view comments, but that is not an available option. \nI've included a screenshot that highlights the area and section I am referring to.\n\n![Jira SC.png](/t5/image/serverpage/image-id/328075i6F0D90E468F14CE0/image-size/large?v=v2&px=999 \"Jira SC.png\")\n\nThanks.\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@William Farmer](/t5/user/viewprofilepage/user-id/5513767)\n\nWelcome to the Atlassian community.\n\nIt has been my experience with the Cloud products that vendors can only add to the environment. They cannot replace native functionality with their own functionality.\n\nWe had a similar case with the Smart Attachments app. It produces another panel for displaying Attachments, but the native Attachments panel is also displayed.\n\nI confirmed with both Atlassian support and the app vendor that Atlassian doesn't not provide a method for app vendors to replace the Attachments panel specifically. And Atlassian has an open change request about being able to disable the native Attachments panel.\n\nI suspect the same is true for the Comments tab. I have not yet found anything in the [public Atlassian backlog](https://jira.atlassian.com/) requesting the ability to hide the Comments tab entirely. You could open a support case directly with Atlassian to confirm (or refute) this.\n\n<https://support.atlassian.com/contact/#/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-can-I-remove-an-activity-from-an-issue-on-the-Kanban-board/qaq-p/2718256
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "manish a",
"title": "story point per assignee for a team",
"body": "I want to see consolidated view of story points assignee wise for a team for all the sprint in a pi or for current and next 2 sprints. where can i see that.\n"
}
|
[
{
"author": "Peter Jessen",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) - \n\nJira Align is an enterprise agile platform, as such it follows agile practices.\n\nStory points are by team, never by individual. You won't a \"story point per assignee\" metric in any real agile tool or platform, it simply doesn't exist because the agile umbrella (including scrum and kanban) is a team-based methodology, not an individual-utilization-based methodology like traditional PMP waterfall.\n\nRegards, \nPeter\n",
"comments": [
{
"author": "manish a",
"body": "there are certain people in the team whose skillsets are critical and therefore within the team we want to understand when these people will be free in future sprints.\n"
},
{
"author": "Tom O'Connor",
"body": "This would likely fall under how you track capacity at the team level for individuals sprint by sprint.\n\nSo for example you can set an individual to be 100% dedicated to a team, but set capacity for each sprints. So maybe that person will be 50% dedicated to their team in Sprint 2 and 3 and the other 50% on another team for those sprints.\n\n<https://help.jiraalign.com/hc/en-us/articles/115003641568-10X-Capacity-Planning>\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/story-point-per-assignee-for-a-team/qaq-p/2499794
| null |
{
"author": "BERNARD BEKOE",
"title": "How to create refresh schedule on extracts from Enterprise Insights",
"body": "I am publishing to tableau cloud, and I can't seem to get the EI extract to refresh in tableau cloud. I tried publishing the data source and testing the EI connection from there but that didn't work. I also tried publishing the workbook, embedding the permissions within both published workbook and published data source. still did not work. Do I have to install tableau bridge client?\n"
}
|
[
{
"author": "Edvaldo Lima",
"body": "Hi [@BERNARD BEKOE](/t5/user/viewprofilepage/user-id/5304646)\n\nWelcome to the community and thanks for posting the question.\n\nI'm not familiar with the Tableau refresh schedule however it might be worth checking [Schedule Refreshes on Tableau Cloud.](https://help.tableau.com/current/online/en-us/schedule_add.htm)\n\nIf the problem you're facing is establishing the connection between Tableau and EI, I'd recommend you raise a [support ticket](https://support.atlassian.com/contact/) so we can collect additional information to better assist you.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/How-to-create-refresh-schedule-on-extracts-from-Enterprise/qaq-p/2493914
| null |
{
"author": "Lindsey D_ Midyett",
"title": "Best 101 training videos available to learn more about Jira Align",
"body": "Hello folks, I am looking for any training videos to get me a good basic understanding of Jira Aligns capabilities. Thanks,\n"
}
|
[
{
"author": "Edvaldo Lima",
"body": "Welcome to the community [@Lindsey D_ Midyett](/t5/user/viewprofilepage/user-id/5332828)\n\nI'm sharing a few other resources to the ones shared by [@Jason](/t5/user/viewprofilepage/user-id/2594596)\n\n* [Jira Align Demo center](https://www.atlassian.com/software/jira/align/demo-center) - A series of short demo videos (Jira Align Product Overview, Strategic Intent and Outcome Alignment, Agile PI Planning, Dependency Management, and much more).\n\n<!-- -->\n\n* [Jira Align demo videos](https://www.youtube.com/watch?v=6-BE6zJ9FOw&list=PLaD4FvsFdarTqV_VSH9EO39B88--bGFva) - Hosted at Atlassian channel on YouTube. \n\nI hope it helps!\n",
"comments": [
{
"author": "Lindsey D_ Midyett",
"body": "Thanks!\n"
}
]
},
{
"author": "Jason",
"body": "The Valiantys in North America YouTube channel has a great [Introduction to Jira Align video](https://youtu.be/NZhrINQdztY?si=wQu2uR5_Q151yUON) from August 2023. You could also Google for Jira Align videos.\n",
"comments": [
{
"author": "Lindsey D_ Midyett",
"body": "Thank you!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Best-101-training-videos-available-to-learn-more-about-Jira/qaq-p/2496364
| null |
{
"author": "manish a",
"title": "can i create checklist at an epic level",
"body": "can i create checklist at an epic level\n"
}
|
[
{
"author": "Kim Herren",
"body": "For Jira Align, there is functionality to create a checklist to document steps in a process. Refer to the help article on creating checklists\n\n<https://help.jiraalign.com/hc/en-us/articles/115000172954-Create-checklists-to-guide-users-through-tasks>\n\nor feel free to reach out if you need further assistance.\n",
"comments": [
{
"author": "Karan Madaan",
"body": "Bingo!\n"
},
{
"author": "manish a",
"body": "[@Kim Herren](/t5/user/viewprofilepage/user-id/4971232) is it possible to duplicate a checklist. We have created a checklist of 10 items. We want to use it before starting every epic. We dont want to manually add the items and create a new checklist. instead if I could just create a template and keep duplicating it for each Epic. It would be helpful.\n"
},
{
"author": "Kim Herren",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) I don't see a way to duplicate them. You can create it as a Public Individual checklist so each user can refer to their own checklist as they go through the process. Unfortunately, as they complete the checklist and want to start over with a new epic, they'll have to start by unchecking each item on the list.\n"
},
{
"author": "manish a",
"body": "hmm.. understood. is there a way to create a check through an api\n"
}
]
},
{
"author": "Oleksandr Siryi_Railsware_",
"body": "Hey, [@manish a](/t5/user/viewprofilepage/user-id/4541675)\n\nJira doesn't have an option for checklists by default, but you can add checklists to Epics using a third-party app like [Smart Checklist](https://marketplace.atlassian.com/apps/1216451/smart-checklist-for-jira-pro?utm_source=atlassian_community&utm_medium=referral&utm_campaign=epics).\n\nSmart Checklist can be added to any issue type in Jira and there are actually several ways you can do it:\n\n* Add a checklist manually from the UI when opening an Epic (issue view).\n* [Assign a checklist template](https://railsware.atlassian.net/wiki/spaces/CHK/pages/1294532651/Set+a+Template+as+Default) to the Epic issue type. This way Epics will be created with checklists.\n* Set up an [automation rule](https://railsware.atlassian.net/wiki/spaces/CHK/pages/3454730248/Set+Checklist+on+Issue+Creation).\n\nHope this was helpful?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/can-i-create-checklist-at-an-epic-level/qaq-p/2492261
| null |
{
"author": "manish a",
"title": "Planned effort for all teams for a sprint",
"body": "Is there a way I can get the planned effort for all the teams under a program in one sheet.\n\nI can see it in program allocation but it shows for all the sprints in a pi.\n"
}
|
[
{
"author": "Tom O'Connor",
"body": "Capacity planning report.\n\n<https://help.jiraalign.com/hc/en-us/articles/115003641568-10X-Capacity-Planning>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Planned-effort-for-all-teams-for-a-sprint/qaq-p/2491914
| null |
{
"author": "Emma Willcox",
"title": "How can I see how many people have taken an Assessment",
"body": "How can I see how many people have summited a response to an Assessment please?\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "On the Assessment Results page, I can see the names of the folks who took the assessment. ![Screenshot 2023-09-28 at 9.18.14 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/283532iBC911FB2714F2718/image-size/large?v=v2&px=999 \"Screenshot 2023-09-28 at 9.18.14 AM.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/How-can-I-see-how-many-people-have-taken-an-Assessment/qaq-p/2491198
| null |
{
"author": "Razy Kased",
"title": "How to adjust date range in the Manage Throughput report available in the Team room for Kanban Team?",
"body": "How to adjust date range in the Manage Throughput report available in the Team room of a Kanban Team? Screenshot below\n\nRelated KB that covers Kanban Team reports in Jira Align - [Kanban teams overview (Jira Align labs) -- Jira Align](https://help.jiraalign.com/hc/en-us/articles/360024712994-Kanban-teams-overview-Jira-Align-labs-)\n\n![Manage Throughput report available in the Team room of a Kanban Team.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/283485iC7FBD9387A8EA0E3/image-dimensions/308x275?v=v2 \"Manage Throughput report available in the Team room of a Kanban Team.PNG\")\n"
}
|
[
{
"author": "Sam Tsubota",
"body": "[@Razy Kased](/t5/user/viewprofilepage/user-id/3210613) You can't modify the dates. You can only add the throughput override value.\n",
"comments": null
},
{
"author": "Allan Maxwell",
"body": "I do not think it is possible.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/How-to-adjust-date-range-in-the-Manage-Throughput-report/qaq-p/2491096
|
[
"kanban"
] |
{
"author": "manish a",
"title": "jira align sprints not in calendar order",
"body": "Getting error : jira align sprints not in calendar order\n\nnot sure though what is the issue. dates and mapping look to be okay.\n\nsee attachment.\n\n*** ** * ** ***\n\n*** ** * ** ***\n\n![jira align sprints not in caledar order.png](https://community.atlassian.com/t5/image/serverpage/image-id/283434i6C4ABF69784F806B/image-size/large?v=v2&px=999 \"jira align sprints not in caledar order.png\")\n"
}
|
[
{
"author": "Jennelle Stearns",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) This is just occurring because based on the sprint ID numerical order (oldest to newest), the system would expect the dates to be flip flopped (oldest to newest). So on Sprint ID 3026, it is expecting the dates would have been 8/17-8/25 and Sprint ID 3028 would have been 8/28-9/8. If your sprints are mapping to the correct anchor sprint (far right), then you can just ignore the error.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/jira-align-sprints-not-in-calendar-order/qaq-p/2490851
| null |
{
"author": "manish a",
"title": "Getting error: multiple jira align sprints are mapped to a signle jira align team sprint",
"body": "Getting error multiple jira align sprints are mapped to a signle jira align team sprint\n\nthough as per the screenshot you can see only one sprint is mapped to one jira align sprint. ![multiple jira align sprints are mapped to a signle jira align team sprint.png](https://community.atlassian.com/t5/image/serverpage/image-id/283437i2B15B64F2A08547E/image-size/large?v=v2&px=999 \"multiple jira align sprints are mapped to a signle jira align team sprint.png\")\n"
}
|
[
{
"author": "Shannon Wright",
"body": "I haven't seen that error in quite a while. The updates from Atlassian typically keeps that from happening now. \n\nThe only thought I have is to check the anchor dates for the sprints that have been suggested and are currently mapped to the Jira sprints. There have been times where I've seen the anchor dates are not set up properly and are mismatched on the Align sprints. Take a look at this example screenshot. My Align sprint has one set of dates, but the sync(anchor) date\n\nis a different time. \n\nAlso, have you tried syncing the board again? \n\n![Screenshot 2023-10-05 at 10.40.21?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/284730i54852AFFF93BDEA0/image-size/large?v=v2&px=999 \"Screenshot 2023-10-05 at 10.40.21?AM.png\")\n",
"comments": null
},
{
"author": "Mary Heather Cox",
"body": "We are having the same issue, it seems to coincide with migrating Jira Server to Jira Cloud. Also, once the sprint mapping error is resolved (and it is rarely actually bc there's more than 1 sprint trying to map), the error flags do **not** clear and it is maddening!\n\nMy process for resolving is to make sure there not an extra scrum board pulling in the sprints of the JA connected board. Then I check to make sure all of the dates on the sprints on the JA connected board are right. Then I go in JA and delete the unlocked sprints, then in Jira Settings go to the Jira Intergration tab and sync the project and the board. 95% of the time this fixes the actual error. Doesn't clear the flag, but fixes the actual problem.\n",
"comments": [
{
"author": "Shannon Wright",
"body": "That's interesting. I've seen some strange behavior after migrations from server to cloud, or merging multiple Jira instances to one.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Getting-error-multiple-jira-align-sprints-are-mapped-to-a-signle/qaq-p/2490857
| null |
{
"author": "manish a",
"title": "is there a way to indentify in jira align which stories the sprint has been changed",
"body": "There are multiple stories for which sprint was changed from 216 to 217 in jira.\n\njira align is now considering these stories for 217 which is fine. but for the leadership they want to know which all stories that were planned for sprint 216 have got moved to sprint 217.\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "I feel like there should be a simpler way to do this, so this might be a last resort type of suggestion. I frequently want to generate a list of Issues for which there is NO built-in filter, so I created a Postman Script that does the following:\n\n1) Retrieve some set of issues (such as Stories) using any criteria I need (Stories for ART 1, for example)\n\n2) Search through the Audit Log of all the issues in the resultant list for a text string that indicates the change I want to know about (Iteration changed, for example)\n\n3) Output a list that I can pull into some other tool such as excel.\n\n![Screenshot 2023-10-26 at 9.00.23 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/288538i1D60BBC20C188500/image-size/large?v=v2&px=999 \"Screenshot 2023-10-26 at 9.00.23 AM.png\")\n",
"comments": [
{
"author": "manish a",
"body": "That sounds quite helpful. will it be possible for you to share the postman collection for the script and any other scirpts that you have. I was looking for some scripts for jira align but could not find on the internet.\n\nmy email id is [email protected]\n\nThanks for the help.\n"
}
]
},
{
"author": "manish a",
"body": "no i have standard version.\n",
"comments": null
},
{
"author": "Allan Maxwell",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) Do you have Enterprise Insights or Atlassian Analytics?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/is-there-a-way-to-indentify-in-jira-align-which-stories-the/qaq-p/2490723
| null |
{
"author": "Morten Christophersen",
"title": "Move issue from one team to another in Jira does not get reflected correct in jira align.",
"body": "I hope you can help.\n\nI have an issue when moving issues from one team jira project to another. This only gets semi updated in jira align.\n\nHere is the situation:\n\nI have two team (A and B) within the same ART. They have their own jira project and sprint board.\n\nNow I create an issue in team A: \n![issue in teamA Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/282907iD729ACCF28F06BB7/image-dimensions/339x251?v=v2 \"issue in teamA Jira.png\")\n\nThis gets correctly reflected in jira align:\n\n![issue in teamA Jira align.png](https://community.atlassian.com/t5/image/serverpage/image-id/282909i2A4D8BF1BFFA8A08/image-size/large?v=v2&px=999 \"issue in teamA Jira align.png\")\n\nThen (in jira) I move the issue to team B backlog:\n\n![move.png](https://community.atlassian.com/t5/image/serverpage/image-id/282911i900FA733CEE717C6/image-size/large?v=v2&px=999 \"move.png\")\n\nAnd result in jira is as expected (issue key is now ADZYB, instead of ADZYA):\n\n![issue in teamB Jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/282912iED9702954B1535D2/image-size/large?v=v2&px=999 \"issue in teamB Jira.png\")\n\nWhen looking in jira Align the link to jira project is updated (green frame). However the \"team\" field (red frame\" is not and that is my issue that this ticket is all about. As you can see the \"correct\" team is mentioned when pressing the drop down. But how to get this stuff to work properly?\n\n![issue in teamB Jira align.png](https://community.atlassian.com/t5/image/serverpage/image-id/282913i34911BB496BC21B1/image-size/large?v=v2&px=999 \"issue in teamB Jira align.png\")\n\nI did go through the guides I could find but they are not touching this particular issue:\n\n<https://community.atlassian.com/t5/Jira-Align-questions/Moving-issues-between-projects/qaq-p/1952803>\n\n<https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Issue-Best-Practices/ba-p/1907851>\n\n<https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Issue-Story-and-Epic-Management/ba-p/1259396> \n\nI hope for some good feedback here. I have been given really good help in this forum before.\n"
}
|
[
{
"author": "Jennelle Stearns",
"body": "[@Morten Christophersen](/t5/user/viewprofilepage/user-id/5301751) If your setup is 1 Project for the Program with each team having its owns board and sprints, I would check the team mapping field as [@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) mentioned. However, if your setup 1 project/1 board/1 team, then I would check under Admin-Jira Settings-Jira Setup that the following is set to Yes : Allow Jira to update the team field for stories\n",
"comments": [
{
"author": "Morten Christophersen",
"body": "Thanks! The latter is my case, and this seems to be doing just what I need. Thanks a lot, this was most helpful.\n"
}
]
},
{
"author": "Shannon Wright",
"body": "This could all be a timing issue related to how Align sees the Team information. Since Align assigns the team information from the Jira Management section and the Jira Boards, this could update on it's own once the timer for boards kicks off. \n\nIf this hasn't occurred and If you haven't done this yet, try running a Jira Integration query against the issue. Go to your Admin - Jira Settings section. \nGo to the Jira Integration tab \nSelect the Jira Project the issue is located \ntype in the query for the issue and select the Jira Board for the new team and choose the option to run the query for that board to Yes and click Run.\n",
"comments": null
},
{
"author": "Allan Maxwell",
"body": "I would suggest having your Align admin validate the Team custom field id and spellings on the Team Field mapping in Jira Align:\n\n![Screenshot 2023-09-26 at 8.53.37 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/282979iC62463706CDE442B/image-size/large?v=v2&px=999 \"Screenshot 2023-09-26 at 8.53.37 AM.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Move-issue-from-one-team-to-another-in-Jira-does-not-get/qaq-p/2488286
| null |
{
"author": "manish a",
"title": "can i get a report by category",
"body": "Can i get a report by category. I have four categories defined. I want to see for each sprint what % of the story points are getting planned for each category.\n\nIf there any dashboard available. One way for me is to download the list of stories and then filter the sprint and do a pivot on the category. wanted to check if something ready made is available in jira align.\n"
}
|
[
{
"author": "Jennelle Stearns",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) If you are talking about the category field for a feature, there is a report that will show you features planned vs features accepted by category for the PI (not the sprint). It is also by count rather than points. However, you can click it and it will show you the specific features for that category. The report is called Investment by Feature.\n\n![Investment by Feature report.png](https://community.atlassian.com/t5/image/serverpage/image-id/283077iF46C4B57209E361D/image-size/large?v=v2&px=999 \"Investment by Feature report.png\")\n",
"comments": null
},
{
"author": "Allan Maxwell",
"body": "I don't know of a report that is specific to Points \"planned\" by category, but there is a \"Points delivered by Type\" that might be interesting to you.\n\n![Screenshot 2023-09-26 at 9.09.51 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/282980i0469CE17203BD1E8/image-dimensions/228x353?v=v2 \"Screenshot 2023-09-26 at 9.09.51 AM.png\")![Screenshot 2023-09-26 at 9.12.47 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/282981iEA4BEEC26900CA4F/image-size/large?v=v2&px=999 \"Screenshot 2023-09-26 at 9.12.47 AM.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/can-i-get-a-report-by-category/qaq-p/2488285
| null |
{
"author": "manish a",
"title": "can i change the sprints which are being considered for calculation of average team velocity",
"body": "For some of the teams previous sprint numbers are not correct which is leading to incorrect calculation of team velocity. is it possible to remove that sprint from average velocity calculations.\n"
}
|
[
{
"author": "manish a",
"body": "Thanks. I tried it.\n\nIt updated the overide velocity but the average velocity in the program allocation report still remains the same.\n",
"comments": null
},
{
"author": "Allan Maxwell",
"body": "No, you cannot change the which 5 sprints are used to estimate the velocity for future Sprints. You can, however, override the calculated velocity if the sprint has not yet started. One way to do this is from the Story Backlog -\\> Kanban -\\> Sprint view.\n\n![Screenshot 2023-09-26 at 9.18.29 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/282983i81291D43C4183AD5/image-size/large?v=v2&px=999 \"Screenshot 2023-09-26 at 9.18.29 AM.png\")![Screenshot 2023-09-26 at 9.18.02 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/282982i54EF94311D82CA48/image-size/large?v=v2&px=999 \"Screenshot 2023-09-26 at 9.18.02 AM.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/can-i-change-the-sprints-which-are-being-considered-for/qaq-p/2488110
| null |
{
"author": "manish a",
"title": "program allocation - can i see override velocity",
"body": "In program allocation - I can see avergage velocity which is not correct for a lot of teams. also it does not consider holidays so the calculation of loading is not correct. Is there a way I can see override velocity instead of average velocity.\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "I opened a [defect](https://getsupport.atlassian.com/browse/ALIGNSP-19393) on this exact issue earlier this year, but it was deemed \"functions as designed\". Perhaps there is more to the Story? Maybe it will be addressed in the \"Enhanced capacity management and insights\"\n\n![Screenshot 2023-09-26 at 9.29.55 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/282986iF66D490967B26686/image-dimensions/264x256?v=v2 \"Screenshot 2023-09-26 at 9.29.55 AM.png\") on the [Jira Align product roadmap](https://www.atlassian.com/wac/roadmap/cloud?selectedProduct=jiraAlign).\n",
"comments": [
{
"author": "manish a",
"body": "thanks. really looking forward to this release.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/program-allocation-can-i-see-override-velocity/qaq-p/2488083
| null |
{
"author": "Derwin Roland",
"title": "Does Jira Align dynamically adjust live roadmaps and metrics when team members move?",
"body": "We are running Scrum teams but very project focused. We understand it is not best practice to move team members from one team to another but that is where we are today. From a capacity management perspective, when you move a team member from team a to team b, does Jira Align automatically adjust live roadmaps, target dates, to reflect the people changes?\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "No, Jira Align does not automatically adjust roadmaps or target dates to reflect people changes. Seems like a great [enhancement request](https://jira.atlassian.com/secure/Dashboard.jspa) though!\n",
"comments": [
{
"author": "Derwin Roland",
"body": "Thank you Allan. That is what I thought but wanted to be sure.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Does-Jira-Align-dynamically-adjust-live-roadmaps-and-metrics/qaq-p/2487875
| null |
{
"author": "Ross Beehler",
"title": "API access to Portfolio Epic Discussions",
"body": "Is there API access to the Portfolio Epic Discussions, also referred to as Comments in the UIs? I see nothing in the OpenAPI specification at \\`rest/align/api/docs/2/swagger.json\\` to suggest this is available, but not sure if it's hidden in some sort of structure that isn't named related to \"discussion\" or \"comment\".\n"
}
|
[
{
"author": "Rodrigo San Vicente",
"body": "Hi [@Ross Beehler](/t5/user/viewprofilepage/user-id/4959736) !\n\n<br />\n\nThanks for posting this question on the Jira Align Community! It can help a lot of customers!\n\nAt this moment, no API Endpoints are available to retrieve Discussions/Comments from any Work Items.\n\nYou can get it via Enterprise Insights using a query similar to the one below: \nSELECT \\* FROM current_dw.Discussion where \\[FK Object Item ID\\]=\\[EPIC ID\\] \nI hope it helps! \n\nShould you need any help with the above instructions, please kindly raise a JA support ticket using this [link](https://support.atlassian.com/contact/) and we'll be more than happy to assist you!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/API-access-to-Portfolio-Epic-Discussions/qaq-p/2485763
| null |
{
"author": "Heidi Hendry",
"title": "Is there a way to see the progress of an Objective over time?",
"body": "Currently it's possible in the OKR Hub/Tree to see the progress of an Objective by seeing progress of the Key Results and the progress of Accepted Work Items.\n\nBut, is there a graph anywhere that shows the progress of the Objective score itself?\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "\"View Trends\"\n\n![Screenshot 2023-09-22 at 11.32.16 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/282419iA68EA56316EA7AA8/image-size/large?v=v2&px=999 \"Screenshot 2023-09-22 at 11.32.16 AM.png\")\n",
"comments": [
{
"author": "Heidi Hendry",
"body": "Thanks for the prompt response. \ni could not see that for the Objective Score. Only for the Key Results.\n\nHow do I get to that view?\n"
},
{
"author": "Kirill Duplyakin",
"body": "Hey Heidi,\n\nJust expanding further on Allan's response.\n\nThere is no averaged-out graph of all key results in one trend line as far as I can see, but the classic objectives details panel has the 'View Trends' button that Allan mentioned. View Trends shows all key result trend lines separately but in one window, so you don't have to click on them one by one.\n\nPlease check the 'View Trends' button next to Key Results list in the classic details panel. You can get to the classic details panel by clicking on the ??? more options menu in the details panel and clicking Go back to legacy experience.\n\nI also discussed a similar topic with one of our SAs a while ago, they mentioned that from use case perspective it doesn't make sense for there to be a graph that averages all key results together because it can potentially distort the health of the objective by hiding a critical key result that's lagging. It can be convenient to have it, but it can also be counterproductive. I would recommend double-checking with our SAs about this since this was some time ago.\n\nThanks!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Is-there-a-way-to-see-the-progress-of-an-Objective-over-time/qaq-p/2485287
| null |
{
"author": "manish a",
"title": "download chat data for an epic",
"body": "is there a way to download the chat data for an epic.\n\nor use an api to get this data.\n\nWe update the latest remarks using chat and want to pull this in multiple reports.\n"
}
|
[
{
"author": "Rodrigo San Vicente",
"body": "Hello [@manish a](/t5/user/viewprofilepage/user-id/4541675)\n\nI hope you are doing great!\n\nWhen you mention \"chat\" are you referring to Discussion on an Epic?\n\nIf yes, you can get it via Enterprise Insights using a query similar to the one below: \nSELECT \\* FROM current_dw.Discussion where \\[FK Object Item ID\\]=\\[EPIC ID\\] \nI hope it helps! \n\nShould you need any help with the above instructions, please raise a JA support ticket using this [link](https://support.atlassian.com/contact/) and we'll be more than happy to assist you!\n",
"comments": null
},
{
"author": "Tina Behers",
"body": "No the chat field(s) from work objects, meetings, etc. are not available outside of Jira Align. They are not exportable either via the API or in the platform export function. They also do not appear in the (current) Enterprise Insights schema.\n",
"comments": null
},
{
"author": "Peter Jessen",
"body": "Hi [@manish a](/t5/user/viewprofilepage/user-id/4541675) ,\n\nMy first thought was to use the rest api. Unfortunately, based on looking at the documentation for the rest api 2.0, it doesn't look like you can access the chat that way.\n\nThere may be another way, but I can't think of one off the top of my head.\n\nRegards, \nPeter\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/download-chat-data-for-an-epic/qaq-p/2481621
| null |
{
"author": "SANDERS, MANDY",
"title": "How to insert an architecture review step into Feature creation?",
"body": "I need to know if this is technically possible and the right words to use when speaking to my Jira Align administrators. I'm open to any and all suggestions about the best way to accomplish what we need.\n\nWhen a new feature is created, I need the creator to indicate if the work is architecturally-significant. I've been told that a required field can be added to the feature for this purpose. (Though the team is a bit hesitant as they say this would use up their last custom field???) I would prefer that the creator be forced to answer 10 simple yes/no questions and that answering yes to any of them would result in architecturally-significant = yes, but we can attempt to handle that via education if necessary.\n\nThe next step is the one that I do not know how to accomplish... If architecturally-significant = yes, I need the appropriate architect to be notified so they can make sure a peer review occurs at the appropriate time. Each Jira project has an associated architect, but I maintain this list in a spreadsheet because I don't know how to do it in JA.\n\nIn a perfect world, a Jira story would be automatically created and assigned to the appropriate architect so they can track the status of the peer review.\n\nIn an even more perfect world, the feature would not be allowed to move to an Accepted status until the peer review is complete.\n\nI'd love to hear your thoughts on how you would tackle this requirement.\n"
}
|
[
{
"author": "Peter Jessen",
"body": "Hi [@SANDERS, MANDY](/t5/user/viewprofilepage/user-id/5173123) ,\n\nWhat you are describing is best addressed through process vs platform- or tool-enforced requirements.\n\nYou can certainly have your 10 questions in Jira and do the scoring there. That logic won't and can't go to Jira Align via the current connector.\n\nOn the Jira Align Side you could simply use the feature type to indicate an architecturally-significant feature vs a business feature. Jira Align has several feature types that can be used to indicate, enabler, architectural. non-functional, debt, etc. The list is not expandable or customizable, but you can choose to use the existing list as you chose.\n\nYou can use the process flow functionality in Jira Align to insert an Architecture Review step for all features for a program (team-of-teams). Architects for the program can be notified each time a feature flows through that step for review. You can't add logic in Jira Align (at this time) to route features to specific architects.\n\nRegards, \nPeter\n",
"comments": [
{
"author": "Jason",
"body": "I totally agree with Peter. I would also add that there is limited to no custom automation in Jira Align like there is with Automation for Jira or other apps in Jira.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/How-to-insert-an-architecture-review-step-into-Feature-creation/qaq-p/2479452
|
[
"cloud",
"workflow"
] |
{
"author": "Stephanie Davis",
"title": "Where are comments on assessments?",
"body": "When assessments are completed by a team or individual, where can any comments be viewed as part of the results? I created the assessment and am unable to see comments that were submitted.\n"
}
|
[
{
"author": "Edvaldo Lima",
"body": "Hi [@Stephanie Davis](/t5/user/viewprofilepage/user-id/5152002) \n\nThanks for posting the question. I believe you may refer to Jira Align [Assessment report.](https://help.jiraalign.com/hc/en-us/articles/115000319433)\n",
"comments": [
{
"author": "Stephanie Davis",
"body": "That doesn't include comments provided by whoever completes an assessment that I can see.\n"
},
{
"author": "Tina Behers",
"body": "Hi Stephanie!\n\nNo comments are not visible on the assessment results (spider web only). They should be retained within the system for the user's reference the next time they take the assessment. Each subsequent time has its own comments box, to help remind the participant why they scored the question as they did previously.\n"
},
{
"author": "Edvaldo Lima",
"body": "Stephanie, \n\nCan you please please share the steps you're using to add a comment to an assessment while closing it, I currently don't see a comment field available in JA for that.\n\nIf you prefer, please kindly raise a [support ticket](https://support.atlassian.com/contact/#/?), and we'll collect additional information and assist you with it.\n"
},
{
"author": "Edvaldo Lima",
"body": "Thanks for clarifying [@Tina Behers](/t5/user/viewprofilepage/user-id/4663017)\n"
},
{
"author": "Stephanie Davis",
"body": "Ah okay. That's what I needed to know, Tina. So the comments are just for the person taking the assessment to refer back to. Thanks!\n"
},
{
"author": "Tina Behers",
"body": "[@Edvaldo Lima](/t5/user/viewprofilepage/user-id/4499146) ONe does not add comments to the assessment. They are automatically added to the respondent's screen when the assessment is made live. Intended for reference to the responder at the next assessment period.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Where-are-comments-on-assessments/qaq-p/2481458
| null |
{
"author": "Roman Mural",
"title": "OKR in Jira Align",
"body": "Good afternoon! \n\nMy name is Roman, I'm a project manager in a large company called NovaPoshta (NovaGlobal, NovaAirline, NovaDigital, NovaPost), we have about 30,000 employees and millions of customers. \n<https://novaposhtaglobal.ua/en/> \n<https://novaposhta.ua/eng/> \n\n<br />\n\nI have a question about your product Jira Align. \n\nThere are a few questions we would like to have answered as soon as possible, as it is important for us to purchase licenses of this product and cooperate with you.\n\n1) Could you please tell me how OKR cascading looks like in Jira Align (with examples)? What is the OKR hierarchy in Jira Align?\n\n2) Is there any flow (standard functionality) for Jira administrators, what does it look like for admin rights, for adding new projects to Jira for large companies, maybe there is some kind of back office?\n\nPlease, is it possible to get answers at once with some visual and more detailed examples!\n\nI will be very grateful for your response!\n"
}
|
[
{
"author": "eliabeth wheeler",
"body": "Additionally, I know Valiantys offers a 1-day Jira Align Boot Camp training designed for organizations interested in Jira Align that includes 2 weeks of JA access. It'd be interesting to know what other kinds of training is available for Jira Align.\n\n[https://valiantys.com/en/resources/training-events/?fwp_training=jira-align\\&fwp_date=2023-08-23%2C2024-12-31](https://valiantys.com/en/resources/training-events/?fwp_training=jira-align&fwp_date=2023-08-23%2C2024-12-31)\n",
"comments": [
{
"author": "Roman Mural",
"body": "Thanks!\n"
}
]
},
{
"author": "Raja Shekher",
"body": "Hi [@Roman Mural](/t5/user/viewprofilepage/user-id/5313229)\n\nJIRA Align is a tool that helps you to connect to your Strategy (that will be set in JIRA Align) to your Execution (which is happening in JIRA)\n\nIt talks about the Why (Mission, Vision, Goals, OKR's), What (What will you develop and whatever you are building, is it aligned to your over all Why?) and When (Time, when are you going to deliver it, using the Program Increment) of your product and planning roadmap process.\n\nIn Short, JIRA Align is used more than just an OKR tool. It has lot of capabilities that will help organizations to successfully building roadmap and delivery.\n\nRegards,\n\nRaja\n",
"comments": null
},
{
"author": "Peter Jessen",
"body": "Hi [@Roman Mural](/t5/user/viewprofilepage/user-id/5313229) ,\n\nI answered you directly via email on some of this.\n\nRegards, \nPeter\n",
"comments": null
},
{
"author": "Frank Blasa",
"body": "Hello [@Roman Mural](/t5/user/viewprofilepage/user-id/5313229)\n\nas Raja has already described, OKR's are one of the possibilities.\n\nJira Align is an enterprise agile planning solution at scale.\n\nIf you want we can arrange a meeting to discuss more details.\n\nRegards,\n\nFrank\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/OKR-in-Jira-Align/qaq-p/2478376
|
[
"jira-cloud",
"jira-core",
"jira-core-cloud",
"jira-server",
"jira-software",
"new-to-jira"
] |
{
"author": "Roman Mural",
"title": "**Could you please answer these questions:",
"body": "Good afternoon! \n\nMy name is Roman, I'm a project manager in a large company called NovaPoshta (NovaGlobal, NovaAirline, NovaDigital, NovaPost), we have about 30,000 employees and millions of customers. \n<https://novaposhtaglobal.ua/en/> \n<https://novaposhta.ua/eng/> \n\n<br />\n\nI have a question about your product Jira Align. \n\nThere are a few questions we would like to have answered as soon as possible, as it is important for us to purchase licenses of this product and cooperate with you. \n\n<br />\n\n\\*\\*Could you please answer these questions: \n\nA) What is user integration in Jira Align, what does it mean in general? \n\nB) How do we understand how many licenses we need (how many will be enough) of Jira ALign if we have 1200 licenses of Jira Cloud Premium? \n\nC) We are using a program like Tability, maybe you have heard something about it? Could you please compare what is the difference and what is the difference between Jira Align and Tability ? \n\nD) We are very interested in purchasing JIra Align, most likely we will buy licenses of this product, but we cannot buy without knowing and testing this product. Therefore, is it possible to get access to Jira ALign for at least a few days to see and test this product? Can you give us a short access to the Jira Align Demo? \n\nE) I am interested in the OKR function in Jira ALign and OKR in Tability. Do you know the difference, how these products differ, what are the goals ? \nF) What is the global difference between Jira Align Standard and Jira Align Enterprise?\n\nWhat is the global difference? Can you please tell me whether it is worth taking Jira Align?\n\nExplain the difference between these items: \nEpic Financials \nValue Engineering \nVisioning \\& Ideation \nPersonas \nLean Canvas \nEnhancement Portal \nMind Maps \nProgram Meetings \nAdvanced Kanban \nTransformation Management \nPortolio \\& Epic Balancing \nPortfolio Financials \nPortfolio Meetings \nInvest Horizons \nValue Streams \nBottom-up Forecasting \nResource Management \nSkills Management \nPro \\& Enterprise Reports Pack \nIncluded Team Tool Connectors \nCapabilities \nGoals \nStrategies \nProducts \nOrg Structures \nProduct Rooms \nPortfolio Rooms \nStrategy Rooms \nMaturity Assessments \nResults Trending \n\nThat's the difference between Jira Align Standard and Jira Align Enterprise, maybe someone can explain the difference in more detail?\n\nI will be very grateful! \n\nHave a great day!\n"
}
|
[
{
"author": "Peter Jessen",
"body": "Moved my response to my primary Atlassian Community account. I wish Atlassian could consolidate accounts here.\n",
"comments": null
},
{
"author": "Peter Jessen",
"body": "Hi [@Roman Mural](/t5/user/viewprofilepage/user-id/5313229)\n\nYou have an excellent list of questions. The best way to get them answered is by connecting to a Jira Align sales expert direct, such as [@Al Reid](/t5/user/viewprofilepage/user-id/3396331) at Atlassian or [@Alex Baldwin](/t5/user/viewprofilepage/user-id/1533639), who I work with at Praecipio.\n\nJira Align is unlike any other Atlassian product as it was built ass an enterprise platform from the top down. I was an early employee of AgileCraft, the company that built Jira Align. I've been implementing and using it for almost 8 years now.\n\nIt would be much easier for [@Al Reid](/t5/user/viewprofilepage/user-id/3396331) or [@Alex Baldwin](/t5/user/viewprofilepage/user-id/1533639) or myself to address these questions with you and your company.\n\nSome basic answers:\n\n1. Jira Align integrates with Jira and MS ADO for roll-up of user data to create the insights from the metrics on progress, quality, flow of value, etc.\n2. . Jira Align is designed for use by leaders and managers, not individual contributors (as Jira is), therefore the licensing model is different.\n 1. Assuming the data form all 1200 Jira users needed to be rolled-up in Jira Align, you would need 240 active licenses (for the leaders/managers/planners) which also includes 960 integrated user licenses for the team member data being rolled-up.\n 1. 1 active license for a leader comes with 4 integrated licenses for the team member data they are managing (oversimplifying, but I hope it makes sense).\n3. I've never used Tability, but I did review the website.\n 1. Jira Align will provide much better quality data, rollups, insights because it has multiple dimensions or hierarchies than any tool based on Jira.\n 1. Jira has a single issue/work hierarchy, anything else is an attribute of those work items.\n 2. Jira Align has multiple dimensions/hierarchies. The basic three are people, work, and time. Product and Objectives are two more dimensions in Jir Align.\n 2. Based on what I read Tability won't provide 30% of the power of Jira Align, but Jira Align expects certain people, work, and time standards at the team level to get the insights from the rollup of the team-level data.\n 1. you can't scale chaos or snowflakes.\n4. Regarding the demo, please reach out to any of us in this email so we can get you set up.\n5. Regarding Objectives with Key Results - Here is where you will see a major difference between Tability and Jira Align due to Jira Align having separate hierarchies/dimensions for people, work, time, product, objectives, and more vs Jira (~~and therefore Tability~~) with it's single issue/work hierarchy.\n 1. ~~To model OKrs in Jira or Tability requires modeling those objectives as an issues type in the issue/work hierarchy, and inserting that issues type(s) into the work hierarchy at one or more levels.~~\n 1. **CORRECTION BASED ON TABILITY DEMO:** Tability doesn't suffer this drawback. Tability models and stores it's OKRs in their own data structure, not by inserting a level in the Jira issue hierarchy.\n 2. In Jira Align, the objective hierarchy is separate from the work hierarchy, therefore the objectives in Align are much more flexible. They act as prisms through which to view progress of a body of work against results achieved.\n 1. Due to the objective hierarchy being separate in Align, the same feature (Jira Epic) can be associated with multiple objectives without impacting the rollup of data.\n6. Your company needs Jira Align Enterprise given your scale. You can find a list of differences here - [Jira Align Plans \\& Pricing \\| Atlassian](https://www.atlassian.com/software/jira/align/pricing)\n7. This list is why you need to work directly with an experienced, qualified Jira Align expert.\n\nPlease feel free to reach out to me directly if you want additional support answering questions.\n\nRegards,\n\nPeter Jessen\n\[email protected]\n",
"comments": [
{
"author": "Roman Mural",
"body": "Thank you very much.\n\nOn this question [Jira Align Plans \\& Pricing \\| Atlassian](https://www.atlassian.com/software/jira/align/pricing), I would like to go a little deeper into the difference between these licenses, because it's very superficial in comparison.\n"
},
{
"author": "Roman Mural",
"body": "How can I write to them: [@Al Reid](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3396331) or [@Alex Baldwin](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1533639) ?\n"
},
{
"author": "Peter Jessen",
"body": "Hi [@Roman Mural](/t5/user/viewprofilepage/user-id/5313229) .\n\nAlex's email address is [[email protected]](mailto:[email protected]).\n\nAs I said (in different words), this is why self-learning on an enterprise platform like Align is vastly different than self-learning on an individual contributor tool like Jira.\n\nYou can also email me, and I can connect you with Alex, if you prefer.\n\nRegards, \nPeter Jessen\n\[email protected]\n"
},
{
"author": "Roman Mural",
"body": "Thanks, Peter !!\n"
},
{
"author": "Peter Jessen",
"body": "Hi [@Roman Mural](/t5/user/viewprofilepage/user-id/5313229)\n\nQuick follow up. I just met with Tability for a quick demo so I could better understand the product. It wins up Tability links/integrates to Jira, but isn't a plugin.\n\n* This is a huge plus, because it means Tability can leverage the power of the Jira data without being limited to the single work hierarchy in Jira.\n * You can tie a single Jira issue to multiple objectives in Tability for data rollup (like in Align) without running into counting the same things multiple times in other rollups.\n* The other Jira-related OKR solutions I've seen are plugins and insert the Objectives as levels above the Jira epic.\n * This means the only way to associate a specific Jira issue to multiple objectives is via parent child for the main relationship and links for the others.\n\nHopefully this made sense.\n\nTability does not provide the power and scale of Jira Align, but it does have more flexibility for the limited use cases it is designed for for the client market they appear to target.\n\n* It is not an apples to apples comparison, more like a\n* Magical, scalable 747 (Jira Align) to flexible small jet (Tability)\n\nRegards,\n\nPeter\n"
},
{
"author": "Roman Mural",
"body": "Thanks, Peter!\n"
},
{
"author": "Roman Mural",
"body": "Hello, Peter.\n\nCould you please tell me if you can answer this question in more detail with examples, because I don't quite understand this difference?\n\n\"\"\"Quick follow up. I just met with Tability for a quick demo so I could better understand the product. It wins up Tability links/integrates to Jira, but isn't a plugin.\n\n* This is a huge plus, because it means Tability can leverage the power of the Jira data without being limited to the single work hierarchy in Jira.\n * You can tie a single Jira issue to multiple objectives in Tability for data rollup (like in Align) without running into counting the same things multiple times in other rollups.\n* The other Jira-related OKR solutions I've seen are plugins and insert the Objectives as levels above the Jira epic.\n * This means the only way to associate a specific Jira issue to multiple objectives is via parent child for the main relationship and links for the others.\n\nHopefully this made sense.\n\nTability does not provide the power and scale of Jira Align, but it does have more flexibility for the limited use cases it is designed for for the client market they appear to target.\n\n* It is not an apples to apples comparison, more like a\n* Magical, scalable 747 (Jira Align) to flexible small jet (Tability)\"\"\"\"\"\n\nI will be very grateful!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Could-you-please-answer-these-questions/qaq-p/2477338
|
[
"jira-cloud",
"jira-core",
"jira-core-cloud",
"jira-server",
"jira-software",
"new-to-jira"
] |
{
"author": "manish a",
"title": "Identify missed stories in the sprint",
"body": "in jira align program room i can see sprint 215: 131 out of 135 stories complete. How to know the stories which were actually missed.\n"
}
|
[
{
"author": "Jennelle Stearns",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) one way you could do it is to go to the Stories Grid (not backlog) (New Nav - Items -\\> Stories, filter by the Program and the increment (same as what you are using for Program Room) and State not= Accepted. Select More Actions and export the stories. Then filter on the column called Sync Sprint (select Sprint 215). That should show you the stories in that sync/anchor sprint that weren't completed.\n",
"comments": [
{
"author": "manish a",
"body": "Great. This helps.\n\nhowever if sync sprint filter option was available in the grid view itself then it would have been much much easier.\n"
},
{
"author": "manish a",
"body": "one follow up questions. if in jira they have moved the story to subsequent sprint post that sprint start. will it also get counted here.\n"
}
]
},
{
"author": "Tina Behers",
"body": "[@manish](/t5/user/viewprofilepage/user-id/4800205) The work in progress report (team level reports) will also provide you detailed info on stories\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Identify-missed-stories-in-the-sprint/qaq-p/2477089
| null |
{
"author": "Theodore Gill",
"title": "In Jira Align - Feature Owner changed to incorrect Owner",
"body": "In Jira Align - Feature Owner changed to incorrect Owner. The Audit Log is not capturing this change.\n"
}
|
[
{
"author": "Shannon Wright",
"body": "Is this feature synced to Jira? \nIf syncing from Jira, does it get created in Align with Owner blank? \nIf not synced from Jira and created in Align, does it show the correct owner at first and then change?\n",
"comments": null
},
{
"author": "Raja Shekher",
"body": "Hi [@Theodore Gill](/t5/user/viewprofilepage/user-id/4889486) - Could you please help to understand, do you have any JIRA Align and JIRA Integration in place?\n\nAudit log is available for the JIRA Align. For example: when the Feature is created will display the following events.\n\n1. Who created the Feature\n2. Timestamp\n3. How was it added from Solution Layer or directly\n4. Program related info\n5. State\n6. Type\n7. Member Weeks\n8. Estimation\n9. Points\n\nRegards,\n\nRaja\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/In-Jira-Align-Feature-Owner-changed-to-incorrect-Owner/qaq-p/2476739
|
[
"cloud"
] |
{
"author": "Donna Arcand",
"title": "JIRA Calendar: Can i have something repeat every 2 weeks?",
"body": "Being that we run 2 week sprint cycles, i'd like to setup the calendar to repeat events every 2 weeks .\n\nI can repeat every week on a day, or on a certain day a month.. but if i want to have a repeating calendar event for the retrospective or sprint planning. I can't skip a week?\n\nis there a workaround for this?\n"
}
|
[
{
"author": "Meraj Khan",
"body": "We are completed ru 2 week the many more complete run about him 4 run 2 week that's it\n",
"comments": [
{
"author": "Meraj Khan",
"body": "What happened\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/JIRA-Calendar-Can-i-have-something-repeat-every-2-weeks/qaq-p/2476475
| null |
{
"author": "Alvaro Landin",
"title": "Hide 'Canceled' issues from Jira plan",
"body": "Good afternoon,\n\nI need to know how to hide any kind of issue marked as 'Cancelled' from a Jira plan. I still want to see doe example tasks or stories marked as 'Done' inside an ongoing epic but I will like to hide does issues marked as 'Cancelled'.\n\nThanks in advance!\n"
}
|
[
{
"author": "Carla Ann Rowland",
"body": "It depends on how your plan is pulling the data from your Jira project. If it is a filter then have the criteria status not in (canceled, cancelled) from within the filter. You can also edit the filter on your plan board filter ![plan filter snapshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/279887i450102FB64E64E2E/image-size/large?v=v2&px=999 \"plan filter snapshot.png\")\n\nfor statuses--- click on status and removed checkmark from canceled and leave the check mark for the other Done category statuses.\n",
"comments": [
{
"author": "Alvaro Landin",
"body": "Thanks!\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Hide-Canceled-issues-from-Jira-plan/qaq-p/2473803
|
[
"advanced-roadmaps"
] |
{
"author": "Anna Konieczna",
"title": "Selling add-ons",
"body": "Hello,\n\nIs it possible to buy add-ons to JIRA Server beyond Atlassian Marketplace?\n\nIs it possible to sell my own add-ons to JIRA beyond Atlassian Marketplace?\n\nAre there any sanctions from Atlassian?\n"
}
|
[
{
"author": "Nic Brough -Adaptavist-",
"body": "Laura and Jack have already given you most of what you need, but I wanted to add:\n\n* You can't sell Cloud apps outside the Marketplace - apps can only be installed on Cloud via there!\n* Atlassian doesn't have a problem with people who sell apps outside the Marketplace. The only \"sanction\" I've seen is that it will usually block you from becoming a partner of any type (Solution, Marketplace, Platform, etc.), until you move them to the Marketplace.\n* You're fine if your application is not something that \"plugs into\" an Atlassian system. If for example, I wrote \"Mr Flibble's diary extension for Jira\", then if it were a .jar or .obr file that you used the UPM to install into Jira, then that's a plugin. If it's an application that runs as a separate service and talks to Jira over its REST API, then it's not a plugin, so it's all good to sell separately.\n* Technically, Atlassian does **not** support anything that has **any** 3rd party apps installed. The worst case is that their support team can tell you \"We can't help until you remove all the 3rd party apps\", but I've never heard of them having to go that far. (And of course in 6 months, that changes for Server to \"nope because Server is not supported\")\n\nThe cynic (meaning \"realist\") within me is actually expecting a lot of after-life work to go to partners next February, with declining numbers of Server -\\> Cloud migrations as most people want to move before the deadline, I suspect a lot of partners will pick up \"We're staying on Server for a while longer, unsupported by Atlassian, can we ask you for help?\". Many partners will say \"yes\"!\n",
"comments": null
},
{
"author": "Laura Campbell _Seibert Media_",
"body": "Hello [@Anna Konieczna](/t5/user/viewprofilepage/user-id/4898163) ,\n\nI know there are a few Marketplace Partners that have shared that they will continue selling licenses to their Server app products, albeit outside of Atlassian's Marketplace. You will need to check out the website or contact the companies behind the apps you would like to renew beyond the end of Server support.\n\nAs for selling apps outside of the Marketplace, if you don't list the app on the Marketplace, it would appear you aren't required to abide by the Marketplace Partner Agreement.\n",
"comments": [
{
"author": "Jack Brickey",
"body": "It would be interesting if these apps would pop up on other storefronts.\n"
}
]
},
{
"author": "Jack Brickey",
"body": "Given Jira is based off open source and has published APIs I'm sure it is possible to apply addon or create and sell. However the issue is going to be the unavailability of a marketplace to market/sell I would guess. The other big issue is support. I would have to assume that admins are going to be quite reluctant to add apps in an unsupported environment.\n\ndisclaimer - this is all just my opinion not based on documented facts.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Selling-add-ons/qaq-p/2473585
| null |
{
"author": "Mark Poncelet",
"title": "How do you temporarily hide the hierarchy on a plan?",
"body": "Given a hierarchy like this: \n\nInitiative -\\> Project -\\> Epic -\\> Story\n\nWe want to create most of our plans showing the hierarchy, with projects nested under initiatives, and epics under projects, etc. This works great when setting the parent of each issue type.\n\nHowever, we also want to create a plan where only Epics are listed so that we can order them by rank and drag and drop the Epics to adjust their rank.\n\nOur problem is that once we give all those issue types a parent, they're always nested whenever we create a new plan, even if we hide the Initiative and Project custom issue types from the plan.\n\nIs there a way to create a plan that creates a flat list of Epics that we can adjust the rank on?\n"
}
|
[
{
"author": "Joseph Chung Yin",
"body": "[@Mark Poncelet](/t5/user/viewprofilepage/user-id/5157523) -\n\nThis is simple, you just need to change the change the Hierarchy filter to start with Epic and not Initiative -\n\nExample:\n\n![2023-09-06_13-57-52.png](https://community.atlassian.com/t5/image/serverpage/image-id/279183iC7C03BC03473B36D/image-size/large?v=v2&px=999 \"2023-09-06_13-57-52.png\")\n\nHowever, if you want a plan to exclude Initiative by default, then you need to configure your issue sources to not to pull in the issue type from the project.\n\nHope this helps.\n\nBest, Joseph Chung Yin\n\nJira/JSM Functional Lead, Global Technology Applications Team\n\nViasat Inc.\n",
"comments": [
{
"author": "Mark Poncelet",
"body": "Thank you for your help! This was exactly what we needed. For anyone who may come across this with the same question, here's the setup that we made that works: \n\nWe created one plan with a board for the issue source. This board only shows epics, stories and tasks, which prevents the issue types that are higher up in the hierarchy from being shown. This is the plan we use to drag and drop epics to adjust their rank, just as you might do in a board's backlog for adjusting the rank of stories and tasks.\n\nNext, we created a filter that included the full hierarchy for a second plan. The second plan shows the parent-child relationship for our issues for the full hierarchy. Sprints can't be set (since you can only do that if a board is your issue source) but you can still see the sprint that an item has been set to. There's just a little \"Ext\" bubble next to it to remind you that the sprint information is external to the plan.\n\nSo now our workflow involves opening two plans. The first plan is for setting ranks on epics, and the second plan is for telling our business story with the full hierarchical relationship, release milestones, and so on.\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/How-do-you-temporarily-hide-the-hierarchy-on-a-plan/qaq-p/2470355
|
[
"advanced-roadmaps",
"cloud",
"jira-software-cloud"
] |
{
"author": "Deepak Chandrashekar Naik",
"title": "Is that possible to create a list of pages along with their depency usage/artefacts",
"body": "Is there macro or macro with CQL to list all pages under particular blank page along with their dependency usage/artefacts where those pages are used as dependency\n\ne.g.: If page A is mapped to or used as dependency to page 1, page 2, Page 3 and page B is used as dependency for page 4, page 5, page 6\n\nThen i want a table with page A \\& B in first column, page 1, 2, 3 and page 4, 5, 6 are in second column and contact details of page 1,2,3,4,5,6 in thirsd column.\n\nIs that possible?\n"
}
|
[
{
"author": "Daniel Capizzi",
"body": "Hi [@Deepak Chandrashekar Naik](/t5/user/viewprofilepage/user-id/5122681)\n\nI think by searching for the term \"dependency\" you've found the Advanced Roadmaps space in the Atlassian Community, but I understand your question is about the Confluence pages which not many people in this space will know about unfortunately.\n\nI'd recommend reposting in the Confluence space where someone highly knowledgeable in this area is more likely to see your question.\n\n<https://community.atlassian.com/t5/Confluence/ct-p/confluence>\n\nSorry about the redirect!\n\nCheers,\n\nDaniel\n",
"comments": [
{
"author": "Deepak Chandrashekar Naik",
"body": "Hello [@Daniel Capizzi](/t5/user/viewprofilepage/user-id/4481232) thank you for the support. I will repost in the community\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Is-that-possible-to-create-a-list-of-pages-along-with-their/qaq-p/2469692
|
[
"advanced-roadmaps",
"server"
] |
{
"author": "Monica I. Velazquez M.",
"title": "Excel file sent automatically by email",
"body": "I want the excel of a filter already created and saved to be sent automatically by email with Jira Cloud. \nDoes anyone know how to do it?\n"
}
|
[
{
"author": "Levente Szabo _Midori_",
"body": "[@Monica I. Velazquez M.](/t5/user/viewprofilepage/user-id/2403355)\n\nThis is possible with [Better Excel Automation,](https://marketplace.atlassian.com/apps/1212797/better-excel-automation-for-jira-free?hosting=cloud&tab=overview) a free counterpart app for [Better Excel Exporter for Jira](https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=cloud&tab=overview).\n\nIt is available for for both Jira Data Center and [Jira Cloud](https://marketplace.atlassian.com/apps/1212797/better-excel-automation-for-jira-free?hosting=cloud&tab=overview)!\n\n*(Please note that Better Excel Automation is a free, Better Excel Exporter is a paid app and I'm part of the team supporting and developing these apps.)*\n",
"comments": null
},
{
"author": "Joseph Chung Yin",
"body": "[@Monica I. Velazquez M.](/t5/user/viewprofilepage/user-id/2403355) -\n\nHi Monica:\n\nCan you provide a bit more information on your ask - What do you mean by \"the Excel of a filter already created/saved to be sent out via email\"\\>\n\nTypically, you can share the Excel (CSV) generated against AR plan. The exported file is outside of Jira env once it is exported.\n\nReference Link on generated CSV export - <https://support.atlassian.com/jira-software-cloud/docs/export-advanced-roadmaps-plan-data-as-csv/>\n\nHere are links on how to share your plan data with others -\n\nCLOUD env - <https://support.atlassian.com/jira-software-cloud/docs/share-and-export-your-advanced-roadmaps-plan/>\n\nDC env - <https://confluence.atlassian.com/jirasoftwareserver/share-plan-and-export-data-1044784271.html>\n\nI am not aware of any automation design to send the exported CSV file via email from the Jira env.\n\nHope this helps.\n\nBest, Joseph Chung Yin\n\nJira/JSM Functional Lead, Global Technology Applications Team\n\nViasat Inc.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Excel-file-sent-automatically-by-email/qaq-p/2469186
|
[
"jira-software",
"jira-software-cloud",
"jira-software-server"
] |
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