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property or in which we agree to provide indemnification to third
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parties with respect to certain matters, including losses arising from
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our breach of such agreements or from intellectual property infringement
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claims, or where we make other contractual commitments to third parties.
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We also have indemnification agreements with certain of our directors,
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executive officers, and certain other employees that require us, among
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other things, to indemnify them against certain liabilities that may
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arise by reason of their status or service as directors or officers. We
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may be subject to litigation stemming from these obligations.
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We are also subject to unclaimed or abandoned property (escheatment)
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laws which require us to turn over to government authorities the
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property of others held by us that has been unclaimed for a period
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specified by such laws, as well as audits by government authorities
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regarding our escheatment practices, which may result in additional
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escheatment of unclaimed property and payment of interest and penalties.
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The laws governing unclaimed property matters are complex and subject to
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varying interpretations by companies and government authorities. An
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unfavorable audit could negatively impact our results of operations and
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cash flows in future periods.
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Adverse results in any regulatory inquiry, litigation, legal
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proceedings, audit, or claims may include awards of potentially
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significant monetary damages, including statutory damages for certain
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causes of action in certain jurisdictions, penalties, fines,
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compensation orders, injunctive relief, royalty or licensing agreements,
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or orders preventing us from offering certain services. Moreover, many
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regulatory inquiries, litigation, legal proceedings, or claims are
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resolved by settlements that can include both monetary and nonmonetary
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components. Adverse results or settlements may result in changes in our
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business practices in significant ways, increased operating and
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compliance costs, and a loss of revenue. In addition, any litigation or
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pre-litigation claims against us, whether or not meritorious, are time
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consuming, require substantial expense, and result in the diversion of
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significant operational resources. We use various software platforms
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that in some instances have limited functionality which may impede our
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ability to fully retrieve records. In addition, our insurance may not
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cover all potential claims to which we are exposed and may not be
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adequate to indemnify us for all liability that may be imposed. As we
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continue to grow, regulatory inquiries, litigation, legal proceedings,
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and other claims will continue to consume significant company resources
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and adverse results in future matters could materially adversely affect
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our business, results of operations, and financial condition.
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15
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*If we are unable to manage the risks presented by our business model
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internationally, our business, results of operations, and financial
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condition would be materially adversely affected.*
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We are a global platform with Hosts in more than 220 countries and
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regions and over 100,000 cities and towns, and a global guest community.
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As of December 1, 2022, we had offices in 29 cities and had
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approximately 2,820 employees located internationally. For the year
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ended December 1, 2022, 54% of our revenue was generated from listings
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outside of the United States. We expect to continue to make investments
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to expand our international operations. Managing a global organization
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is difficult, time consuming, and expensive, and requires significant
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management attention and careful prioritization, and any international
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expansion efforts that we may undertake may not be successful. In
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addition, conducting international operations subjects us to risks,
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which include:
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•operational and compliance challenges caused by distance, language, and
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cultural differences;
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•the cost and resources required to localize our platform and services,
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which often requires the translation of our platform into foreign
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languages and adaptation for local practices and regulatory
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requirements;
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•unexpected, more restrictive, differing, and conflicting laws and
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regulations, including those laws governing Internet activities,
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short-term and long-term rentals (including those implemented in
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response to the COVID-19 pandemic), tourism, tenancy, taxes, licensing,
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payments processing, messaging, marketing activities, registration
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and/or verification of guests, ownership of intellectual property,
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content, data collection and privacy, security, data localization, data
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transfer and government access to personal information, and other
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activities important to our business;
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•uncertainties regarding the interpretation of national and local laws
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and regulations, uncertainty in the enforceability of legal rights, and
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uneven application of laws and regulations to businesses, in particular
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U.S. companies;
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•competition with companies that understand local markets better than we
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do, or that have a local presence and pre-existing relationships with
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potential Hosts and guests in those markets;
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•differing levels of social acceptance of home sharing, our brand, and
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offerings;
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•legal uncertainty regarding our liability for the listings, the
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services, and content provided by Hosts, guests, and other third
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parties;
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•uncertain resolutions of litigation or regulatory inquiries;
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•variations in payment forms for Hosts and guests, increased operational
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