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property or in which we agree to provide indemnification to third |
parties with respect to certain matters, including losses arising from |
our breach of such agreements or from intellectual property infringement |
claims, or where we make other contractual commitments to third parties. |
We also have indemnification agreements with certain of our directors, |
executive officers, and certain other employees that require us, among |
other things, to indemnify them against certain liabilities that may |
arise by reason of their status or service as directors or officers. We |
may be subject to litigation stemming from these obligations. |
We are also subject to unclaimed or abandoned property (escheatment) |
laws which require us to turn over to government authorities the |
property of others held by us that has been unclaimed for a period |
specified by such laws, as well as audits by government authorities |
regarding our escheatment practices, which may result in additional |
escheatment of unclaimed property and payment of interest and penalties. |
The laws governing unclaimed property matters are complex and subject to |
varying interpretations by companies and government authorities. An |
unfavorable audit could negatively impact our results of operations and |
cash flows in future periods. |
Adverse results in any regulatory inquiry, litigation, legal |
proceedings, audit, or claims may include awards of potentially |
significant monetary damages, including statutory damages for certain |
causes of action in certain jurisdictions, penalties, fines, |
compensation orders, injunctive relief, royalty or licensing agreements, |
or orders preventing us from offering certain services. Moreover, many |
regulatory inquiries, litigation, legal proceedings, or claims are |
resolved by settlements that can include both monetary and nonmonetary |
components. Adverse results or settlements may result in changes in our |
business practices in significant ways, increased operating and |
compliance costs, and a loss of revenue. In addition, any litigation or |
pre-litigation claims against us, whether or not meritorious, are time |
consuming, require substantial expense, and result in the diversion of |
significant operational resources. We use various software platforms |
that in some instances have limited functionality which may impede our |
ability to fully retrieve records. In addition, our insurance may not |
cover all potential claims to which we are exposed and may not be |
adequate to indemnify us for all liability that may be imposed. As we |
continue to grow, regulatory inquiries, litigation, legal proceedings, |
and other claims will continue to consume significant company resources |
and adverse results in future matters could materially adversely affect |
our business, results of operations, and financial condition. |
15 |
*If we are unable to manage the risks presented by our business model |
internationally, our business, results of operations, and financial |
condition would be materially adversely affected.* |
We are a global platform with Hosts in more than 220 countries and |
regions and over 100,000 cities and towns, and a global guest community. |
As of December 1, 2022, we had offices in 29 cities and had |
approximately 2,820 employees located internationally. For the year |
ended December 1, 2022, 54% of our revenue was generated from listings |
outside of the United States. We expect to continue to make investments |
to expand our international operations. Managing a global organization |
is difficult, time consuming, and expensive, and requires significant |
management attention and careful prioritization, and any international |
expansion efforts that we may undertake may not be successful. In |
addition, conducting international operations subjects us to risks, |
which include: |
•operational and compliance challenges caused by distance, language, and |
cultural differences; |
•the cost and resources required to localize our platform and services, |
which often requires the translation of our platform into foreign |
languages and adaptation for local practices and regulatory |
requirements; |
•unexpected, more restrictive, differing, and conflicting laws and |
regulations, including those laws governing Internet activities, |
short-term and long-term rentals (including those implemented in |
response to the COVID-19 pandemic), tourism, tenancy, taxes, licensing, |
payments processing, messaging, marketing activities, registration |
and/or verification of guests, ownership of intellectual property, |
content, data collection and privacy, security, data localization, data |
transfer and government access to personal information, and other |
activities important to our business; |
•uncertainties regarding the interpretation of national and local laws |
and regulations, uncertainty in the enforceability of legal rights, and |
uneven application of laws and regulations to businesses, in particular |
U.S. companies; |
•competition with companies that understand local markets better than we |
do, or that have a local presence and pre-existing relationships with |
potential Hosts and guests in those markets; |
•differing levels of social acceptance of home sharing, our brand, and |
offerings; |
•legal uncertainty regarding our liability for the listings, the |
services, and content provided by Hosts, guests, and other third |
parties; |
•uncertain resolutions of litigation or regulatory inquiries; |
•variations in payment forms for Hosts and guests, increased operational |
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