Age
int64 19
80
| Avg Monthly GB Download
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85
| Avg Monthly Long Distance Charges
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50
| Churn
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1
| Churn Category
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values | Churn Reason
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values | Churn Score
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96
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22
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6.5k
| Contract
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| Device Protection Plan
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1
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values | Internet Service
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1
| Internet Type
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values | Lat Long
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22
| Latitude
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42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
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11
| Offer
stringclasses 5
values | Online Backup
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1
| Online Security
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1
| Paperless Billing
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1
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values | Phone Service
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1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
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value | Referred a Friend
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1
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1
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value | Streaming Movies
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| Streaming Music
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1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
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12k
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|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
26 | 59 | 41.93 | 0 | null | null | 27 | Spring Valley | 4,946 | Month-to-Month | United States | 7967-HYCDE | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 32.730264, -116.950963 | 32.730264 | -116.950963 | 0 | 70.7 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 7,863 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 1 | 0 | 8 | 553.4 | 0 | 335.44 | 0 | 888.84 | 1 | 1 | 91978 |
26 | 59 | 24.27 | 0 | null | null | 79 | The Sea Ranch | 5,313 | Two Year | United States | 9795-SHUHB | Stayed | 0 | 0 | Female | 1 | Cable | 38.696659, -123.436861 | 38.696659 | -123.436861 | 1 | 58.2 | 0 | 0 | 9 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 752 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 66 | 3,810.8 | 0 | 1,601.82 | 0 | 5,412.62 | 1 | 1 | 95497 |
22 | 51 | 40.36 | 0 | null | null | 67 | Elk Grove | 3,479 | One Year | United States | 1402-PTHGN | Stayed | 1 | 0 | Female | 1 | DSL | 38.434138, -121.30587 | 38.434138 | -121.30587 | 1 | 61.5 | 0 | 2 | 7 | Offer D | 1 | 1 | 1 | 1 | Credit Card | 1 | 38,534 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 18 | 1,087.45 | 0 | 726.48 | 0 | 1,813.93 | 1 | 1 | 95624 |
76 | 25 | 40.44 | 1 | Dissatisfaction | Limited range of services | 72 | Sherman Oaks | 5,834 | Month-to-Month | United States | 5868-YWPDW | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.146957, -118.432138 | 34.146957 | -118.432138 | 1 | 84.2 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 29,387 | 0 | Q3 | 1 | 2 | 1 | California | 1 | 0 | 0 | 6 | 519.15 | 0 | 242.64 | 0 | 761.79 | 0 | 1 | 91423 |
67 | 10 | 31.83 | 1 | Competitor | Competitor made better offer | 86 | Escondido | 2,833 | Month-to-Month | United States | 6179-GJPSO | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.141265, -116.967221 | 33.141265 | -116.967221 | 0 | 108.15 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Credit Card | 1 | 48,690 | 1 | Q3 | 0 | 1 | 1 | California | 1 | 0 | 1 | 43 | 4,600.7 | 0 | 1,368.69 | 0 | 5,969.39 | 0 | 1 | 92027 |
73 | 25 | 0 | 1 | Price | Price too high | 65 | Point Arena | 6,280 | Month-to-Month | United States | 6313-GIDIT | Churned | 0 | 1 | Male | 1 | DSL | 38.911299, -123.609588 | 38.911299 | -123.609588 | 0 | 54.45 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 0 | 1,352 | 0 | Q3 | 0 | 2 | 1 | California | 1 | 0 | 1 | 53 | 2,854.55 | 0 | 0 | 20.16 | 2,834.39 | 0 | 1 | 95468 |
49 | 11 | 33.75 | 1 | Dissatisfaction | Limited range of services | 91 | Rialto | 2,457 | Month-to-Month | United States | 6331-LWDTQ | Churned | 0 | 0 | Male | 1 | DSL | 34.156758, -117.404686 | 34.156758 | -117.404686 | 0 | 72.15 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 18,518 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 10 | 794.25 | 80 | 337.5 | 0 | 1,211.75 | 0 | 0 | 92377 |
44 | 17 | 10.49 | 1 | Competitor | Competitor offered higher download speeds | 72 | Santa Ana | 2,744 | Month-to-Month | United States | 0939-YAPAF | Churned | 0 | 1 | Female | 1 | Fiber Optic | 33.748478, -117.858918 | 33.748478 | -117.858918 | 0 | 100.25 | 1 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 58,157 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 35 | 3,527.6 | 0 | 367.15 | 0 | 3,894.75 | 0 | 1 | 92701 |
25 | 73 | 45.92 | 0 | null | null | 24 | Midpines | 3,913 | One Year | United States | 3633-CDBUW | Stayed | 1 | 1 | Male | 1 | DSL | 37.581496, -119.972762 | 37.581496 | -119.972762 | 0 | 80.85 | 0 | 1 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 433 | 1 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 17 | 1,445.95 | 50 | 780.64 | 0 | 2,276.59 | 1 | 0 | 95345 |
36 | 0 | 33.44 | 0 | null | null | 64 | Carmel Valley | 5,667 | Month-to-Month | United States | 0787-LHDYT | Stayed | 0 | 0 | Male | 0 | null | 36.414611, -121.6386 | 36.414611 | -121.6386 | 0 | 20.6 | 0 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Credit Card | 1 | 6,691 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 16 | 330.25 | 0 | 535.04 | 0 | 865.29 | 0 | 0 | 93924 |
26 | 73 | 46.88 | 0 | null | null | 57 | Fort Bragg | 3,097 | Month-to-Month | United States | 6625-UTXEW | Stayed | 0 | 0 | Female | 1 | Cable | 39.455555, -123.683979 | 39.455555 | -123.683979 | 1 | 51.25 | 0 | 0 | 1 | Offer D | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 14,417 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 12 | 612.1 | 0 | 562.56 | 0 | 1,174.66 | 1 | 1 | 95437 |
43 | 0 | 46.3 | 0 | null | null | 31 | Lee Vining | 3,594 | Two Year | United States | 1089-XZWHH | Stayed | 1 | 0 | Female | 0 | null | 37.890145, -119.184087 | 37.890145 | -119.184087 | 1 | 19.7 | 0 | 3 | 5 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 504 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 24 | 494.05 | 0 | 1,111.2 | 0 | 1,605.25 | 0 | 0 | 93541 |
33 | 0 | 1.64 | 0 | null | null | 77 | Paradise | 2,185 | One Year | United States | 9766-HGEDE | Stayed | 0 | 0 | Female | 0 | null | 39.69676, -121.644379 | 39.69676 | -121.644379 | 1 | 19.35 | 0 | 0 | 3 | Offer D | 0 | 0 | 0 | 1 | Mailed Check | 1 | 28,318 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 17 | 307 | 0 | 27.88 | 10.57 | 324.31 | 0 | 0 | 95969 |
73 | 22 | 23.91 | 0 | null | null | 44 | Calexico | 3,805 | One Year | United States | 0224-RLWWD | Joined | 0 | 0 | Female | 1 | Cable | 32.690654, -115.431225 | 32.690654 | -115.431225 | 0 | 44.3 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 27,804 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 2 | 89.3 | 0 | 47.82 | 0 | 137.12 | 0 | 1 | 92231 |
77 | 17 | 14.19 | 0 | null | null | 38 | Shoshone | 5,479 | One Year | United States | 3780-DDGSE | Stayed | 1 | 0 | Male | 1 | DSL | 35.924252, -116.188668 | 35.924252 | -116.188668 | 1 | 76.05 | 0 | 1 | 6 | Offer C | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 87 | 1 | Q3 | 1 | 5 | 1 | California | 1 | 1 | 1 | 35 | 2,747.2 | 0 | 496.65 | 0 | 3,243.85 | 0 | 1 | 92384 |
41 | 14 | 36.05 | 0 | null | null | 78 | Hayward | 4,427 | Two Year | United States | 5965-GGPRW | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 37.674002, -122.076796 | 37.674002 | -122.076796 | 1 | 105.25 | 1 | 2 | 5 | Offer A | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 60,274 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 7,609.75 | 0 | 2,595.6 | 0 | 10,205.35 | 0 | 1 | 94541 |
42 | 21 | 42.83 | 1 | Dissatisfaction | Limited range of services | 65 | Stevinson | 2,813 | Month-to-Month | United States | 2154-KVJFF | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.316807, -120.855753 | 37.316807 | -120.855753 | 0 | 79.75 | 1 | 0 | 0 | Offer D | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,960 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 15 | 1,111.85 | 0 | 642.45 | 0 | 1,754.3 | 0 | 1 | 95374 |
41 | 23 | 36.91 | 1 | Competitor | Competitor made better offer | 68 | Fallbrook | 5,762 | Month-to-Month | United States | 4210-QFJMF | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.362575, -117.299644 | 33.362575 | -117.299644 | 0 | 79.15 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 42,239 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 4 | 317.25 | 0 | 147.64 | 0 | 464.89 | 0 | 1 | 92028 |
37 | 0 | 10.13 | 0 | null | null | 34 | Madeline | 4,878 | Two Year | United States | 6340-DACFT | Stayed | 1 | 0 | Female | 0 | null | 41.042003, -120.506086 | 41.042003 | -120.506086 | 1 | 20.55 | 0 | 3 | 10 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 85 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 50 | 1,070.25 | 0 | 506.5 | 0 | 1,576.75 | 0 | 0 | 96119 |
44 | 11 | 13.76 | 0 | null | null | 56 | Fresno | 5,365 | One Year | United States | 6061-GWWAV | Stayed | 1 | 1 | Male | 1 | Cable | 36.793601, -119.761131 | 36.793601 | -119.761131 | 0 | 70.2 | 0 | 1 | 0 | null | 1 | 1 | 0 | 0 | Credit Card | 1 | 39,148 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 41 | 2,894.55 | 0 | 564.16 | 0 | 3,458.71 | 0 | 1 | 93726 |
30 | 0 | 29.86 | 0 | null | null | 40 | Ontario | 2,183 | Month-to-Month | United States | 4634-JLRJT | Joined | 0 | 0 | Female | 0 | null | 34.074087, -117.605618 | 34.074087 | -117.605618 | 0 | 20.35 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 49,474 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 20.35 | 0 | 29.86 | 0 | 50.21 | 0 | 0 | 91764 |
23 | 41 | 23.68 | 0 | null | null | 72 | Glendora | 2,985 | Two Year | United States | 8792-AOROI | Stayed | 0 | 0 | Female | 1 | DSL | 34.14649, -117.849815 | 34.14649 | -117.849815 | 1 | 65.5 | 0 | 0 | 1 | Offer E | 0 | 1 | 0 | 1 | Credit Card | 1 | 24,973 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 8 | 564.35 | 0 | 189.44 | 0 | 753.79 | 1 | 1 | 91741 |
68 | 17 | 2.27 | 1 | Price | Price too high | 89 | Gasquet | 3,684 | Month-to-Month | United States | 2815-CPTUL | Churned | 0 | 0 | Male | 1 | Fiber Optic | 41.867908, -123.794144 | 41.867908 | -123.794144 | 0 | 70.25 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 532 | 0 | Q3 | 0 | 2 | 1 | California | 0 | 0 | 0 | 5 | 331.9 | 0 | 11.35 | 12.48 | 330.77 | 0 | 1 | 95543 |
72 | 17 | 48.68 | 0 | null | null | 52 | Bass Lake | 5,869 | Two Year | United States | 4199-QHJNM | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.458367, -119.345011 | 37.458367 | -119.345011 | 1 | 102.9 | 1 | 0 | 9 | Offer A | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 613 | 1 | Q3 | 1 | 3 | 1 | California | 1 | 1 | 1 | 67 | 6,989.7 | 0 | 3,261.56 | 0 | 10,251.26 | 0 | 1 | 93604 |
66 | 18 | 31.31 | 0 | null | null | 56 | Isleton | 5,294 | Two Year | United States | 8024-XNAFQ | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 38.154823, -121.601358 | 38.154823 | -121.601358 | 0 | 107.4 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 2,010 | 1 | Q3 | 0 | 4 | 1 | California | 1 | 1 | 0 | 72 | 7,748.75 | 0 | 2,254.32 | 0 | 10,003.07 | 0 | 1 | 95641 |
44 | 0 | 7.14 | 0 | null | null | 43 | Los Angeles | 5,293 | Two Year | United States | 1699-TLDLZ | Stayed | 1 | 0 | Female | 0 | null | 34.108455, -118.362081 | 34.108455 | -118.362081 | 1 | 19.7 | 0 | 2 | 10 | Offer D | 0 | 0 | 0 | 1 | Credit Card | 1 | 49,839 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 16 | 301.55 | 0 | 114.24 | 0 | 415.79 | 0 | 0 | 90046 |
64 | 16 | 18.79 | 1 | Other | Don't know | 66 | San Diego | 5,545 | Month-to-Month | United States | 1723-HKXJQ | Churned | 0 | 0 | Male | 1 | Fiber Optic | 32.807867, -117.060993 | 32.807867 | -117.060993 | 0 | 101.75 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 25,569 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 42 | 4,273.45 | 0 | 789.18 | 0 | 5,062.63 | 0 | 1 | 92120 |
33 | 22 | 23.74 | 0 | null | null | 32 | Ceres | 5,507 | One Year | United States | 0635-WKOLD | Stayed | 0 | 0 | Male | 1 | DSL | 37.553469, -120.952825 | 37.553469 | -120.952825 | 1 | 70.75 | 1 | 0 | 0 | Offer B | 1 | 0 | 0 | 1 | Credit Card | 1 | 32,881 | 1 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 1 | 40 | 2,921.75 | 0 | 949.6 | 0 | 3,871.35 | 0 | 1 | 95307 |
48 | 28 | 18.2 | 0 | null | null | 61 | Hayward | 4,846 | Two Year | United States | 3429-IFLEM | Stayed | 0 | 1 | Female | 1 | DSL | 37.639215, -122.037554 | 37.639215 | -122.037554 | 0 | 77.35 | 0 | 0 | 0 | Offer A | 1 | 1 | 0 | 0 | Credit Card | 1 | 72,993 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 71 | 5,550.1 | 0 | 1,292.2 | 0 | 6,842.3 | 0 | 1 | 94544 |
20 | 51 | 0 | 1 | Competitor | Competitor made better offer | 91 | San Diego | 5,421 | Month-to-Month | United States | 7242-QZLXF | Churned | 1 | 0 | Male | 1 | Cable | 32.898613, -117.202937 | 32.898613 | -117.202937 | 0 | 25.3 | 0 | 3 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 4,258 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 1 | 25.3 | 10 | 0 | 0 | 35.3 | 1 | 0 | 92121 |
58 | 23 | 5.92 | 0 | null | null | 40 | Gasquet | 6,339 | Month-to-Month | United States | 8705-DWKTI | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 41.867908, -123.794144 | 41.867908 | -123.794144 | 0 | 83.8 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 532 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 52 | 4,331.4 | 70 | 307.84 | 0 | 4,709.24 | 0 | 0 | 95543 |
79 | 12 | 0 | 0 | null | null | 28 | Lancaster | 4,162 | Two Year | United States | 8169-SAEJD | Stayed | 0 | 0 | Male | 1 | DSL | 34.712708, -117.889656 | 34.712708 | -117.889656 | 1 | 56.55 | 0 | 0 | 10 | Offer A | 1 | 1 | 0 | 1 | Credit Card | 0 | 57,794 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 1 | 1 | 69 | 3,952.65 | 40 | 0 | 0 | 3,992.65 | 0 | 0 | 93535 |
60 | 29 | 10.95 | 0 | null | null | 32 | Torrance | 3,734 | Month-to-Month | United States | 1173-XZPYF | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.833699, -118.314387 | 33.833699 | -118.314387 | 0 | 89.2 | 1 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 40,705 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 11 | 990.3 | 0 | 120.45 | 0 | 1,110.75 | 0 | 1 | 90501 |
25 | 41 | 36.54 | 0 | null | null | 37 | Patterson | 5,057 | Month-to-Month | United States | 2294-DMMUS | Stayed | 1 | 0 | Female | 1 | DSL | 37.410236, -121.320337 | 37.410236 | -121.320337 | 1 | 70.45 | 1 | 3 | 9 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 15,536 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 62 | 4,300.45 | 0 | 2,265.48 | 0 | 6,565.93 | 1 | 1 | 95363 |
72 | 12 | 35 | 0 | null | null | 71 | Newport Beach | 5,626 | One Year | United States | 0380-NEAVX | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.634626, -117.874882 | 33.634626 | -117.874882 | 0 | 99.85 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 28,687 | 0 | Q3 | 0 | 5 | 1 | California | 1 | 0 | 1 | 34 | 3,343.15 | 0 | 1,190 | 0 | 4,533.15 | 0 | 1 | 92660 |
49 | 0 | 17.43 | 0 | null | null | 34 | Yuba City | 4,167 | Month-to-Month | United States | 5384-ZTTWP | Stayed | 1 | 0 | Female | 0 | null | 39.02741, -121.614982 | 39.02741 | -121.614982 | 1 | 19.8 | 0 | 1 | 4 | Offer D | 0 | 0 | 0 | 1 | Mailed Check | 1 | 34,967 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 15 | 272.95 | 0 | 261.45 | 18.55 | 515.85 | 0 | 0 | 95991 |
38 | 24 | 49.08 | 0 | null | null | 30 | San Francisco | 4,010 | One Year | United States | 9199-PWQVC | Stayed | 0 | 0 | Female | 1 | Cable | 37.731505, -122.384532 | 37.731505 | -122.384532 | 1 | 79.7 | 1 | 0 | 1 | Offer B | 1 | 1 | 1 | 1 | Credit Card | 1 | 33,177 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 63 | 4,786.15 | 30 | 3,092.04 | 0 | 7,908.19 | 0 | 0 | 94124 |
55 | 27 | 20.02 | 0 | null | null | 69 | Porter Ranch | 3,795 | One Year | United States | 9323-HGFWY | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 34.281911, -118.556218 | 34.281911 | -118.556218 | 1 | 101.9 | 0 | 0 | 0 | Offer C | 0 | 1 | 1 | 1 | Credit Card | 1 | 28,067 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 27 | 2,681.15 | 0 | 540.54 | 0 | 3,221.69 | 0 | 1 | 91326 |
66 | 16 | 29.8 | 0 | null | null | 70 | Tehachapi | 4,447 | Month-to-Month | United States | 1580-BMCMR | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 35.073777, -118.652112 | 35.073777 | -118.652112 | 0 | 87.3 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 25,805 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 1 | 0 | 19 | 1,637.3 | 0 | 566.2 | 0 | 2,203.5 | 0 | 1 | 93561 |
40 | 0 | 42.37 | 0 | null | null | 30 | San Simeon | 4,746 | Two Year | United States | 0603-TPMIB | Stayed | 1 | 0 | Female | 0 | null | 35.746484, -121.223355 | 35.746484 | -121.223355 | 1 | 25.45 | 1 | 2 | 0 | Offer B | 0 | 0 | 0 | 1 | Credit Card | 1 | 471 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 59 | 1,534.05 | 0 | 2,499.83 | 0 | 4,033.88 | 0 | 0 | 93452 |
52 | 19 | 0 | 0 | null | null | 43 | Fort Bragg | 4,117 | One Year | United States | 8821-KVZKQ | Stayed | 1 | 1 | Female | 1 | Cable | 39.455555, -123.683979 | 39.455555 | -123.683979 | 1 | 58.4 | 0 | 2 | 1 | Offer A | 1 | 0 | 1 | 1 | Bank Withdrawal | 0 | 14,417 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 70 | 4,113.15 | 0 | 0 | 32.53 | 4,080.62 | 0 | 1 | 95437 |
63 | 10 | 27.04 | 0 | null | null | 22 | Long Beach | 5,156 | Month-to-Month | United States | 8992-VONJD | Stayed | 1 | 0 | Female | 1 | DSL | 33.778436, -118.118648 | 33.778436 | -118.118648 | 0 | 56 | 0 | 1 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 425 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 13 | 764.55 | 0 | 351.52 | 0 | 1,116.07 | 0 | 1 | 90822 |
62 | 30 | 0 | 0 | null | null | 40 | Santa Ana | 2,855 | One Year | United States | 1153-GNOLC | Stayed | 0 | 0 | Male | 1 | DSL | 33.714829, -117.872941 | 33.714829 | -117.872941 | 0 | 39.1 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 0 | 62,634 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 33 | 1,309 | 0 | 0 | 0 | 1,309 | 0 | 1 | 92707 |
19 | 0 | 14.1 | 0 | null | null | 27 | Laguna Niguel | 5,587 | Month-to-Month | United States | 7343-EOBEU | Joined | 0 | 0 | Male | 0 | null | 33.529047, -117.701175 | 33.529047 | -117.701175 | 1 | 23.6 | 1 | 0 | 9 | Offer E | 0 | 0 | 1 | 1 | Credit Card | 1 | 62,103 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 3 | 89.05 | 0 | 42.3 | 0 | 131.35 | 1 | 0 | 92677 |
38 | 24 | 42.9 | 0 | null | null | 58 | Alamo | 6,315 | Two Year | United States | 5161-UBZXI | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 37.855717, -121.994813 | 37.855717 | -121.994813 | 1 | 106.35 | 0 | 2 | 1 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 15,187 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 69 | 7,261.75 | 0 | 2,960.1 | 0 | 10,221.85 | 0 | 1 | 94507 |
34 | 30 | 0 | 0 | null | null | 39 | Mammoth Lakes | 3,300 | Month-to-Month | United States | 6537-QLGEX | Stayed | 0 | 0 | Female | 1 | DSL | 37.550074, -118.837167 | 37.550074 | -118.837167 | 0 | 38.9 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 0 | 8,217 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 16 | 664.4 | 0 | 0 | 0 | 664.4 | 0 | 1 | 93546 |
54 | 22 | 1.85 | 0 | null | null | 52 | Tehama | 4,895 | Month-to-Month | United States | 6339-YPSAH | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 40.021787, -122.127576 | 40.021787 | -122.127576 | 0 | 73.8 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 405 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 9 | 704.3 | 50 | 16.65 | 0 | 770.95 | 0 | 0 | 96090 |
75 | 24 | 46.71 | 0 | null | null | 60 | Escondido | 3,493 | Two Year | United States | 5692-ICXLW | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.141265, -116.967221 | 33.141265 | -116.967221 | 0 | 90.7 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 48,690 | 0 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 1 | 31 | 2,845.15 | 100 | 1,448.01 | 0 | 4,393.16 | 0 | 0 | 92027 |
48 | 15 | 13.05 | 0 | null | null | 40 | Santa Barbara | 5,928 | Month-to-Month | United States | 9931-KGHOA | Stayed | 0 | 0 | Female | 1 | DSL | 34.438581, -119.685368 | 34.438581 | -119.685368 | 1 | 55 | 1 | 0 | 9 | null | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 20,893 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 46 | 2,473.95 | 0 | 600.3 | 31.39 | 3,042.86 | 0 | 1 | 93103 |
47 | 29 | 40.79 | 1 | Competitor | Competitor had better devices | 68 | Nice | 5,598 | Month-to-Month | United States | 8878-HMWBV | Churned | 0 | 1 | Male | 1 | DSL | 39.12334, -122.838198 | 39.12334 | -122.838198 | 0 | 49.15 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 2,223 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 3 | 169.05 | 10 | 122.37 | 0 | 301.42 | 0 | 0 | 95464 |
45 | 21 | 1.07 | 0 | null | null | 39 | Deer Park | 5,679 | Two Year | United States | 1414-YADCW | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 38.554383, -122.474773 | 38.554383 | -122.474773 | 1 | 84.6 | 0 | 0 | 3 | Offer A | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 223 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 70 | 5,706.2 | 0 | 74.9 | 0 | 5,781.1 | 0 | 1 | 94576 |
23 | 51 | 35.47 | 0 | null | null | 75 | Stockton | 6,186 | Two Year | United States | 2001-EWBQU | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 38.033219, -121.297433 | 38.033219 | -121.297433 | 0 | 104.7 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 40,611 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 60 | 6,333.8 | 150 | 2,128.2 | 0 | 8,612 | 1 | 0 | 95210 |
52 | 0 | 15.48 | 0 | null | null | 80 | Oak View | 2,839 | Month-to-Month | United States | 5546-BYZSM | Stayed | 0 | 0 | Female | 0 | null | 34.404544, -119.302118 | 34.404544 | -119.302118 | 0 | 20.45 | 0 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 6,503 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 41 | 775.6 | 0 | 634.68 | 0 | 1,410.28 | 0 | 0 | 93022 |
48 | 0 | 24.79 | 0 | null | null | 55 | Stockton | 5,433 | Month-to-Month | United States | 8573-CGOCC | Stayed | 0 | 0 | Male | 0 | null | 37.946282, -121.139499 | 37.946282 | -121.139499 | 0 | 19.75 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 23,789 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 16 | 294.9 | 0 | 396.64 | 0 | 691.54 | 0 | 0 | 95215 |
20 | 76 | 8.08 | 1 | Competitor | Competitor made better offer | 65 | San Diego | 2,810 | Month-to-Month | United States | 6682-QJDGB | Churned | 1 | 0 | Male | 1 | DSL | 32.787836, -117.232362 | 32.787836 | -117.232376 | 0 | 55.25 | 0 | 1 | 0 | null | 1 | 1 | 1 | 0 | Mailed Check | 1 | 46,086 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 40 | 2,139.2 | 0 | 323.2 | 0 | 2,462.4 | 1 | 1 | 92109 |
80 | 2 | 15.23 | 0 | null | null | 37 | Penngrove | 6,144 | Two Year | United States | 4829-ZLJTK | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 38.325599, -122.642352 | 38.325599 | -122.642352 | 1 | 112.4 | 1 | 0 | 5 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 3,777 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 72 | 8,046.85 | 0 | 1,096.56 | 0 | 9,143.41 | 0 | 1 | 94951 |
42 | 9 | 48.09 | 0 | null | null | 59 | Santa Ynez | 4,935 | One Year | United States | 0983-TATYJ | Stayed | 0 | 0 | Female | 1 | DSL | 34.630356, -120.032564 | 34.630356 | -120.032564 | 1 | 51.45 | 0 | 0 | 7 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 5,710 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 33 | 1,758.9 | 0 | 1,586.97 | 0 | 3,345.87 | 0 | 1 | 93460 |
30 | 85 | 48.16 | 0 | null | null | 43 | San Bernardino | 4,858 | Month-to-Month | United States | 8160-HOWOX | Stayed | 0 | 0 | Female | 1 | DSL | 34.250069, -117.393949 | 34.250069 | -117.393949 | 0 | 66.85 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 49,355 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 7 | 458.1 | 0 | 337.12 | 0 | 795.22 | 0 | 1 | 92407 |
45 | 19 | 1.02 | 1 | Competitor | Competitor made better offer | 79 | Princeton | 5,449 | Month-to-Month | United States | 5766-XQXMQ | Churned | 0 | 1 | Female | 1 | DSL | 39.424957, -122.039307 | 39.424957 | -122.039307 | 0 | 68.85 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 495 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 29 | 1,970.5 | 0 | 29.58 | 0 | 2,000.08 | 0 | 1 | 95970 |
22 | 58 | 35.6 | 1 | Dissatisfaction | Poor expertise of online support | 81 | Van Nuys | 3,638 | Month-to-Month | United States | 2232-DMLXU | Churned | 0 | 0 | Female | 1 | DSL | 34.17847, -118.459472 | 34.17847 | -118.459472 | 1 | 55.2 | 0 | 0 | 0 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 23,646 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 1 | 1 | 1 | 55.2 | 0 | 35.6 | 0 | 90.8 | 1 | 1 | 91411 |
43 | 7 | 0 | 0 | null | null | 30 | Diamond Bar | 6,107 | Month-to-Month | United States | 9501-UKKNL | Stayed | 0 | 0 | Male | 1 | DSL | 33.992416, -117.807874 | 33.992416 | -117.807874 | 0 | 51.7 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 46,532 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 59 | 3,005.8 | 0 | 0 | 0 | 3,005.8 | 0 | 1 | 91765 |
29 | 0 | 33.58 | 1 | Competitor | Competitor made better offer | 92 | Los Angeles | 4,832 | Month-to-Month | United States | 1066-JKSGK | Churned | 0 | 0 | Male | 0 | null | 34.066303, -118.435479 | 34.066303 | -118.435479 | 0 | 20.15 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 44,150 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 20.15 | 0 | 33.58 | 0 | 53.73 | 1 | 0 | 90024 |
46 | 12 | 11.32 | 1 | Dissatisfaction | Service dissatisfaction | 71 | Trinidad | 3,185 | Month-to-Month | United States | 5219-YIPTK | Churned | 0 | 1 | Female | 1 | Fiber Optic | 41.162295, -124.027381 | 41.162295 | -124.027381 | 1 | 104.4 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 2,369 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 33 | 3,409.6 | 0 | 373.56 | 0 | 3,783.16 | 0 | 1 | 95570 |
50 | 3 | 27.16 | 0 | null | null | 75 | Etna | 4,068 | One Year | United States | 9475-NNDGC | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 41.405193, -123.008567 | 41.405193 | -123.008567 | 1 | 113.15 | 1 | 0 | 8 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 2,156 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 71 | 7,953.25 | 0 | 1,928.36 | 0 | 9,881.61 | 0 | 1 | 96027 |
77 | 28 | 19.46 | 1 | Attitude | Attitude of service provider | 91 | San Diego | 4,060 | One Year | United States | 6664-FPDAC | Churned | 0 | 1 | Female | 1 | Fiber Optic | 32.762506, -117.07245 | 32.762506 | -117.07245 | 0 | 111.95 | 1 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 56,887 | 1 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 1 | 56 | 6,418.9 | 0 | 1,089.76 | 0 | 7,508.66 | 0 | 1 | 92115 |
33 | 8 | 44.87 | 0 | null | null | 38 | Calpine | 4,771 | One Year | United States | 0930-EHUZA | Stayed | 0 | 1 | Female | 1 | Cable | 39.672813, -120.456699 | 39.672813 | -120.456699 | 0 | 76.35 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Credit Card | 1 | 322 | 1 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 1 | 36 | 2,606.35 | 0 | 1,615.32 | 0 | 4,221.67 | 0 | 1 | 96124 |
59 | 53 | 18.99 | 0 | null | null | 72 | Rescue | 4,173 | Two Year | United States | 5181-OABFK | Stayed | 1 | 1 | Female | 1 | Cable | 38.724322, -120.991237 | 38.724322 | -120.991237 | 1 | 61.3 | 0 | 3 | 7 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 3,815 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 56 | 3,346.8 | 0 | 1,063.44 | 0 | 4,410.24 | 0 | 1 | 95672 |
23 | 0 | 27.96 | 0 | null | null | 57 | Oak Park | 4,390 | One Year | United States | 7813-TKCVO | Stayed | 0 | 0 | Female | 0 | null | 34.19225, -118.776874 | 34.19225 | -118.776874 | 1 | 20.35 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 14,814 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 20 | 393.15 | 0 | 559.2 | 0 | 952.35 | 1 | 0 | 91377 |
24 | 26 | 30.92 | 0 | null | null | 40 | Big Oak Flat | 6,209 | Two Year | United States | 1699-UOTXU | Stayed | 0 | 1 | Male | 1 | DSL | 37.818589, -120.256995 | 37.818589 | -120.256995 | 0 | 61.4 | 0 | 0 | 0 | Offer B | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 167 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 60 | 3,638.25 | 0 | 1,855.2 | 0 | 5,493.45 | 1 | 1 | 95305 |
40 | 29 | 27.66 | 0 | null | null | 74 | Weed | 6,298 | Month-to-Month | United States | 1548-FEHVL | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 41.465121, -122.380947 | 41.465121 | -122.380947 | 1 | 106.2 | 1 | 0 | 6 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 5,896 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 61 | 6,375.2 | 0 | 1,687.26 | 0 | 8,062.46 | 0 | 1 | 96094 |
51 | 19 | 0 | 0 | null | null | 45 | Stevenson Ranch | 3,287 | Month-to-Month | United States | 0128-MKWSG | Stayed | 1 | 0 | Female | 1 | DSL | 34.364153, -118.615583 | 34.364153 | -118.615583 | 0 | 45.8 | 0 | 2 | 0 | null | 0 | 1 | 0 | 0 | Credit Card | 0 | 9,937 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 26 | 1,147 | 0 | 0 | 0 | 1,147 | 0 | 1 | 91381 |
42 | 13 | 1.83 | 0 | null | null | 65 | Litchfield | 4,023 | Two Year | United States | 4293-ETKAP | Stayed | 1 | 0 | Female | 1 | Cable | 40.507272, -120.338228 | 40.507272 | -120.338228 | 1 | 79.4 | 1 | 1 | 10 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 385 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 65 | 5,071.9 | 0 | 118.95 | 0 | 5,190.85 | 0 | 1 | 96117 |
45 | 3 | 17.87 | 0 | null | null | 78 | Cabazon | 5,949 | Two Year | United States | 9788-HNGUT | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.929812, -116.76058 | 33.929812 | -116.76058 | 1 | 116.95 | 1 | 0 | 9 | Offer A | 1 | 1 | 1 | 1 | Credit Card | 1 | 2,355 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 8,594.4 | 0 | 1,286.64 | 0 | 9,881.04 | 0 | 1 | 92230 |
51 | 2 | 9.95 | 0 | null | null | 77 | Thornton | 4,986 | One Year | United States | 5223-UZAVK | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 38.157794, -121.520223 | 38.157794 | -121.520223 | 0 | 100.3 | 0 | 0 | 0 | Offer B | 1 | 1 | 1 | 0 | Credit Card | 1 | 1,472 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 64 | 6,603.8 | 0 | 636.8 | 0 | 7,240.6 | 0 | 1 | 95686 |
62 | 14 | 46.63 | 0 | null | null | 41 | Fish Camp | 4,754 | Two Year | United States | 7602-MVRMB | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 37.483535, -119.679414 | 37.483535 | -119.679414 | 1 | 110.45 | 1 | 1 | 9 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 77 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 72 | 8,058.85 | 0 | 3,357.36 | 0 | 11,416.21 | 0 | 1 | 93623 |
27 | 0 | 39.89 | 0 | null | null | 76 | Montebello | 3,172 | Month-to-Month | United States | 7219-TLZHO | Stayed | 1 | 0 | Female | 0 | null | 34.015217, -118.109962 | 34.015217 | -118.109962 | 1 | 20.85 | 0 | 1 | 1 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 62,425 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 4 | 62.9 | 0 | 159.56 | 0 | 222.46 | 1 | 0 | 90640 |
43 | 15 | 13.02 | 1 | Competitor | Competitor had better devices | 92 | Dixon | 5,094 | Month-to-Month | United States | 2568-BRGYX | Churned | 0 | 0 | Male | 1 | Fiber Optic | 38.392821, -121.799917 | 38.392821 | -121.799917 | 0 | 70.2 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 18,529 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 4 | 237.95 | 0 | 52.08 | 0 | 290.03 | 0 | 1 | 95620 |
32 | 16 | 12.19 | 0 | null | null | 42 | Palo Verde | 5,106 | Month-to-Month | United States | 8468-EHYJA | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 33.3249, -114.758334 | 33.3249 | -114.758334 | 1 | 99.65 | 1 | 0 | 0 | Offer B | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 291 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 57 | 5,497.05 | 0 | 694.83 | 0 | 6,191.88 | 0 | 1 | 92266 |
42 | 53 | 29.54 | 0 | null | null | 43 | Los Angeles | 4,459 | Month-to-Month | United States | 1452-KIOVK | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 34.027337, -118.28515 | 34.027337 | -118.28515 | 0 | 89.1 | 1 | 3 | 0 | Offer D | 1 | 0 | 1 | 0 | Credit Card | 1 | 45,025 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 22 | 1,949.4 | 0 | 649.88 | 0 | 2,599.28 | 0 | 1 | 90007 |
39 | 12 | 49.69 | 0 | null | null | 33 | Round Mountain | 4,800 | Month-to-Month | United States | 0114-PEGZZ | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 40.923558, -122.059933 | 40.923558 | -122.059933 | 0 | 107.55 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 459 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 33 | 3,645.5 | 0 | 1,639.77 | 0 | 5,285.27 | 0 | 1 | 96084 |
54 | 19 | 32.43 | 0 | null | null | 70 | San Francisco | 5,324 | Month-to-Month | United States | 5393-HJZSM | Stayed | 1 | 1 | Female | 1 | Cable | 37.797526, -122.464531 | 37.797526 | -122.464531 | 1 | 76.3 | 0 | 1 | 1 | Offer C | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 2,240 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 32 | 2,404.15 | 0 | 1,037.76 | 0 | 3,441.91 | 0 | 1 | 94129 |
68 | 18 | 15.15 | 0 | null | null | 53 | Los Alamitos | 4,332 | One Year | United States | 5996-NRVXR | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.79499, -118.065591 | 33.79499 | -118.065591 | 1 | 98.15 | 0 | 0 | 2 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 21,343 | 1 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 1 | 40 | 4,116.8 | 0 | 606 | 27.89 | 4,694.91 | 0 | 1 | 90720 |
73 | 13 | 44.44 | 1 | Competitor | Competitor made better offer | 92 | San Diego | 5,444 | Month-to-Month | United States | 6683-VLCTZ | Churned | 0 | 1 | Male | 1 | Fiber Optic | 32.961064, -117.134917 | 32.961064 | -117.134917 | 0 | 98.55 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 47,224 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 1 | 20 | 1,842.8 | 120 | 888.8 | 0 | 2,851.6 | 0 | 0 | 92129 |
28 | 73 | 1.41 | 0 | null | null | 76 | Burbank | 5,517 | Month-to-Month | United States | 5832-EXGTT | Stayed | 1 | 0 | Male | 1 | DSL | 34.188339, -118.300942 | 34.188339 | -118.300942 | 1 | 60.2 | 0 | 3 | 9 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 18,112 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 29 | 1,834.15 | 0 | 40.89 | 0 | 1,875.04 | 1 | 1 | 91501 |
40 | 25 | 44.94 | 1 | Other | Moved | 66 | Corona Del Mar | 3,634 | Month-to-Month | United States | 2696-NARTR | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.600987, -117.862734 | 33.600987 | -117.862734 | 0 | 73.85 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 13,422 | 1 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 11 | 926.25 | 0 | 494.34 | 0 | 1,420.59 | 0 | 1 | 92625 |
56 | 2 | 10.5 | 0 | null | null | 36 | Saratoga | 3,050 | Month-to-Month | United States | 0848-ZGQIJ | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.257772, -122.051824 | 37.257772 | -122.051824 | 1 | 94.65 | 0 | 0 | 3 | Offer D | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 30,589 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 16 | 1,461.15 | 0 | 168 | 0 | 1,629.15 | 0 | 1 | 95070 |
67 | 13 | 38.48 | 0 | null | null | 34 | Point Arena | 4,011 | Month-to-Month | United States | 5331-RGMTT | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 38.911299, -123.609588 | 38.911299 | -123.609588 | 1 | 99.05 | 1 | 0 | 0 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 1,352 | 0 | Q3 | 0 | 5 | 1 | California | 1 | 0 | 1 | 54 | 5,295.7 | 40 | 2,077.92 | 0 | 7,413.62 | 0 | 0 | 95468 |
52 | 0 | 13.06 | 0 | null | null | 60 | Stinson Beach | 2,010 | One Year | United States | 7632-YUTXB | Stayed | 1 | 0 | Female | 0 | null | 37.921137, -122.657562 | 37.921137 | -122.657562 | 1 | 20.05 | 0 | 2 | 7 | Offer C | 0 | 0 | 0 | 1 | Credit Card | 1 | 781 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 25 | 520.1 | 0 | 326.5 | 0 | 846.6 | 0 | 0 | 94970 |
71 | 15 | 21.46 | 0 | null | null | 59 | Benton | 5,453 | One Year | United States | 6199-IWKGC | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.653947, -118.231443 | 37.653947 | -118.231443 | 1 | 100.25 | 1 | 0 | 5 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 340 | 1 | Q3 | 1 | 5 | 1 | California | 1 | 0 | 1 | 46 | 4,753.85 | 0 | 987.16 | 0 | 5,741.01 | 0 | 1 | 93512 |
53 | 12 | 29.66 | 1 | Attitude | Attitude of support person | 95 | Indio | 5,335 | Month-to-Month | United States | 3585-ISXZP | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.713891, -116.237257 | 33.713891 | -116.237257 | 0 | 95.65 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 56,307 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 8 | 778.1 | 0 | 237.28 | 0 | 1,015.38 | 0 | 1 | 92201 |
21 | 51 | 42.68 | 0 | null | null | 71 | San Jose | 6,193 | Two Year | United States | 8085-MSNLK | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 37.257063, -121.923037 | 37.257063 | -121.923037 | 1 | 113.95 | 1 | 0 | 3 | Offer B | 1 | 1 | 0 | 1 | Credit Card | 1 | 45,257 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 62 | 6,891.4 | 0 | 2,646.16 | 0 | 9,537.56 | 1 | 1 | 95124 |
65 | 0 | 29.88 | 0 | null | null | 64 | Los Altos | 2,269 | One Year | United States | 3523-BRGUW | Stayed | 0 | 0 | Male | 0 | null | 37.349546, -122.134356 | 37.349546 | -122.134356 | 0 | 19.3 | 0 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Credit Card | 1 | 18,486 | 0 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 0 | 26 | 504.2 | 0 | 776.88 | 9.49 | 1,271.59 | 0 | 0 | 94022 |
35 | 18 | 37.69 | 1 | Competitor | Competitor had better devices | 85 | Sacramento | 4,016 | Month-to-Month | United States | 7079-QRCBC | Churned | 0 | 1 | Female | 1 | Fiber Optic | 38.585826, -121.376263 | 38.585826 | -121.376263 | 0 | 98.75 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 23,362 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 24 | 2,407.3 | 0 | 904.56 | 0 | 3,311.86 | 0 | 1 | 95864 |
35 | 16 | 24.35 | 0 | null | null | 58 | Sacramento | 6,468 | One Year | United States | 9480-BQJEI | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 38.691607, -121.602284 | 38.691607 | -121.602284 | 0 | 92.3 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 264 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 62 | 5,731.45 | 0 | 1,509.7 | 0 | 7,241.15 | 0 | 1 | 95837 |
76 | 26 | 0 | 1 | Competitor | Competitor had better devices | 90 | Nevada City | 3,884 | Month-to-Month | United States | 0661-XEYAN | Churned | 0 | 0 | Female | 1 | DSL | 39.333737, -120.858667 | 39.333737 | -120.858667 | 0 | 25.8 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 0 | 17,269 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 0 | 1 | 25.8 | 20 | 0 | 0 | 45.8 | 0 | 0 | 95959 |
40 | 2 | 37.46 | 0 | null | null | 25 | Tupman | 4,703 | One Year | United States | 4942-VZZOM | Stayed | 0 | 0 | Male | 1 | DSL | 35.316263, -119.402559 | 35.316263 | -119.402559 | 1 | 66.15 | 1 | 0 | 3 | Offer B | 0 | 1 | 1 | 1 | Credit Card | 1 | 236 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 64 | 4,392.5 | 0 | 2,397.44 | 0 | 6,789.94 | 0 | 1 | 93276 |
55 | 0 | 3.09 | 1 | Price | Long distance charges | 70 | Los Angeles | 4,277 | Month-to-Month | United States | 7853-GVUDZ | Churned | 1 | 0 | Female | 0 | null | 34.076259, -118.310715 | 34.076259 | -118.310715 | 1 | 20.15 | 0 | 1 | 1 | Offer E | 0 | 0 | 1 | 1 | Credit Card | 1 | 67,852 | 0 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 1 | 20.15 | 0 | 3.09 | 0 | 23.24 | 0 | 0 | 90004 |
56 | 30 | 13.67 | 0 | null | null | 60 | Pollock Pines | 2,125 | One Year | United States | 4000-VGMQP | Stayed | 1 | 1 | Male | 1 | Cable | 38.733908, -120.453416 | 38.733908 | -120.453416 | 1 | 78.95 | 1 | 3 | 2 | null | 1 | 0 | 0 | 1 | Credit Card | 1 | 8,577 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 38 | 2,862.55 | 0 | 519.46 | 0 | 3,382.01 | 0 | 1 | 95726 |
50 | 16 | 2.72 | 0 | null | null | 76 | Murphys | 5,774 | One Year | United States | 0623-EJQEG | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 38.147852, -120.440124 | 38.147852 | -120.440124 | 0 | 93.55 | 1 | 0 | 0 | Offer B | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 4,353 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 65 | 6,069.25 | 30 | 176.8 | 0 | 6,276.05 | 0 | 0 | 95247 |
37 | 23 | 28.84 | 1 | Attitude | Attitude of support person | 91 | Fort Bidwell | 5,647 | Month-to-Month | United States | 7112-OPOTK | Churned | 0 | 0 | Male | 1 | Fiber Optic | 41.932207, -120.135941 | 41.932207 | -120.135941 | 0 | 68.25 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 231 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 33 | 2,171.15 | 0 | 951.72 | 0 | 3,122.87 | 0 | 1 | 96112 |