Age
int64 19
80
| Avg Monthly GB Download
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85
| Avg Monthly Long Distance Charges
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50
| Churn
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1
| Churn Category
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values | Churn Reason
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96
| City
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22
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6.5k
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10
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| Device Protection Plan
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1
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values | Internet Service
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1
| Internet Type
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| Latitude
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42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
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11
| Offer
stringclasses 5
values | Online Backup
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1
| Online Security
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1
| Paperless Billing
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1
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values | Phone Service
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| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
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value | Referred a Friend
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1
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5
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1
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value | Streaming Movies
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1
| Streaming Music
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1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
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49.8
| Total Revenue
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12k
| Under 30
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|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
76 | 3 | 20.06 | 0 | null | null | 39 | Meadow Valley | 5,028 | Two Year | United States | 9281-OFDMF | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 39.937017, -121.058043 | 39.937017 | -121.058043 | 0 | 90.7 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 301 | 0 | Q3 | 0 | 4 | 1 | California | 1 | 1 | 0 | 39 | 3,413.25 | 0 | 782.34 | 0 | 4,195.59 | 0 | 1 | 95956 |
40 | 0 | 8.44 | 0 | null | null | 79 | Mokelumne Hill | 5,062 | Two Year | United States | 0936-NQLJU | Stayed | 0 | 0 | Female | 0 | null | 38.304194, -120.592431 | 38.304194 | -120.592431 | 1 | 20.65 | 0 | 0 | 9 | Offer B | 0 | 0 | 0 | 1 | Credit Card | 1 | 2,718 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 41 | 875.55 | 0 | 346.04 | 0 | 1,221.59 | 0 | 0 | 95245 |
58 | 6 | 21.11 | 0 | null | null | 30 | Sonoma | 4,990 | Month-to-Month | United States | 3987-KQDDU | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 38.25485, -122.461799 | 38.25485 | -122.461799 | 0 | 75.6 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 34,314 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 9 | 661.55 | 0 | 189.99 | 0 | 851.54 | 0 | 1 | 95476 |
21 | 73 | 42.37 | 0 | null | null | 21 | Citrus Heights | 5,020 | Two Year | United States | 1498-NHTLT | Stayed | 1 | 1 | Male | 1 | Cable | 38.69549, -121.307864 | 38.69549 | -121.307864 | 1 | 86.75 | 0 | 3 | 4 | Offer B | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 41,636 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 59 | 5,186 | 150 | 2,499.83 | 0 | 7,835.83 | 1 | 0 | 95621 |
33 | 10 | 49.4 | 1 | Competitor | Competitor offered more data | 93 | Lodi | 5,202 | Month-to-Month | United States | 0772-GYEQQ | Churned | 0 | 1 | Male | 1 | Fiber Optic | 38.123544, -121.159078 | 38.123544 | -121.159078 | 0 | 88.35 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 45,755 | 1 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 1 | 3 | 262.05 | 0 | 148.2 | 0 | 410.25 | 0 | 1 | 95240 |
23 | 52 | 0 | 0 | null | null | 48 | San Diego | 2,308 | One Year | United States | 6967-PEJLL | Stayed | 1 | 1 | Male | 1 | Cable | 32.961064, -117.134917 | 32.961064 | -117.134917 | 1 | 40.2 | 0 | 2 | 7 | Offer C | 0 | 1 | 1 | 1 | Bank Withdrawal | 0 | 47,224 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 37 | 1,525.35 | 0 | 0 | 0 | 1,525.35 | 1 | 1 | 92129 |
27 | 69 | 0 | 0 | null | null | 75 | West Hollywood | 4,133 | Two Year | United States | 3474-BAFSJ | Stayed | 0 | 1 | Male | 1 | DSL | 34.093781, -118.381061 | 34.093781 | -118.381061 | 1 | 57.5 | 0 | 0 | 2 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 0 | 20,408 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 57 | 3,265.95 | 150 | 0 | 0 | 3,415.95 | 1 | 0 | 90069 |
72 | 17 | 8.92 | 1 | Attitude | Attitude of service provider | 96 | Nuevo | 4,969 | Month-to-Month | United States | 8699-ASUFO | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.82769, -117.102244 | 33.82769 | -117.102244 | 1 | 74.4 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 7,344 | 0 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 0 | 7 | 527.9 | 0 | 62.44 | 32.46 | 557.88 | 0 | 1 | 92567 |
44 | 0 | 4.71 | 0 | null | null | 24 | Arcadia | 5,104 | Two Year | United States | 5442-PPTJY | Stayed | 1 | 0 | Male | 0 | null | 34.137319, -118.029837 | 34.137319 | -118.029837 | 1 | 19.7 | 0 | 3 | 7 | Offer D | 0 | 0 | 0 | 1 | Credit Card | 1 | 30,028 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 12 | 258.35 | 0 | 56.52 | 0 | 314.87 | 0 | 0 | 91006 |
44 | 0 | 32.22 | 0 | null | null | 58 | Garden Grove | 5,331 | One Year | United States | 3378-AJRAO | Stayed | 0 | 0 | Male | 0 | null | 33.787165, -117.931889 | 33.787165 | -117.931889 | 1 | 24.85 | 1 | 0 | 7 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 50,641 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 44 | 1,013.6 | 0 | 1,417.68 | 0 | 2,431.28 | 0 | 0 | 92840 |
27 | 85 | 29.67 | 0 | null | null | 48 | Huron | 4,380 | One Year | United States | 3301-VKTGC | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 36.217864, -120.080117 | 36.217864 | -120.080117 | 1 | 85.5 | 1 | 1 | 1 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 6,918 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 68 | 5,696.6 | 0 | 2,017.56 | 0 | 7,714.16 | 1 | 1 | 93234 |
40 | 0 | 34.44 | 0 | null | null | 69 | Ferndale | 2,784 | Two Year | United States | 0625-AFOHS | Stayed | 1 | 0 | Female | 0 | null | 40.4785, -124.301372 | 40.4785 | -124.301372 | 1 | 20.2 | 0 | 1 | 5 | Offer C | 0 | 0 | 0 | 1 | Credit Card | 1 | 2,965 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 29 | 558.8 | 0 | 998.76 | 0 | 1,557.56 | 0 | 0 | 95536 |
32 | 53 | 16.09 | 0 | null | null | 45 | San Francisco | 4,121 | Two Year | United States | 0862-PRCBS | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 37.722302, -122.491129 | 37.722302 | -122.491129 | 1 | 103.75 | 1 | 3 | 6 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 26,297 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 68 | 7,039.45 | 0 | 1,094.12 | 0 | 8,133.57 | 0 | 1 | 94132 |
45 | 26 | 6.4 | 1 | Attitude | Attitude of support person | 96 | Lancaster | 2,181 | Month-to-Month | United States | 9840-DVNDC | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.741406, -118.38111 | 34.741406 | -118.38111 | 0 | 80.5 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 49,309 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 1 | 6 | 463.05 | 10 | 38.4 | 0 | 511.45 | 0 | 0 | 93536 |
64 | 30 | 16.58 | 0 | null | null | 52 | Los Angeles | 6,275 | Two Year | United States | 9225-BZLNZ | Stayed | 0 | 1 | Male | 1 | DSL | 34.050198, -118.210946 | 34.050198 | -118.210946 | 1 | 85.25 | 1 | 0 | 9 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 49,431 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 6,083.1 | 0 | 1,193.76 | 0 | 7,276.86 | 0 | 1 | 90033 |
45 | 19 | 5.51 | 0 | null | null | 51 | Orland | 4,172 | One Year | United States | 4578-PHJYZ | Stayed | 1 | 1 | Male | 1 | Cable | 39.748037, -122.302169 | 39.748037 | -122.302169 | 1 | 68.75 | 0 | 2 | 9 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 13,706 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 52 | 3,482.85 | 0 | 286.52 | 16.86 | 3,752.51 | 0 | 1 | 95963 |
54 | 8 | 20.86 | 1 | Competitor | Competitor made better offer | 91 | San Diego | 5,383 | Month-to-Month | United States | 1010-DIAUQ | Churned | 0 | 1 | Male | 1 | Fiber Optic | 32.85723, -117.209773 | 32.85723 | -117.209774 | 0 | 96.5 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 34,902 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 5 | 492.55 | 0 | 104.3 | 0 | 596.85 | 0 | 1 | 92122 |
64 | 5 | 19.72 | 0 | null | null | 41 | West Covina | 2,031 | One Year | United States | 6202-DYYFX | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 34.024405, -117.898722 | 34.024405 | -117.898722 | 0 | 76 | 1 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Credit Card | 1 | 31,622 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 22 | 1,783.6 | 0 | 433.84 | 0 | 2,217.44 | 0 | 1 | 91792 |
30 | 48 | 11.74 | 0 | null | null | 30 | Walnut Grove | 3,413 | Two Year | United States | 9224-VTYID | Stayed | 1 | 1 | Male | 1 | DSL | 38.240419, -121.587535 | 38.240419 | -121.587535 | 1 | 90.5 | 1 | 3 | 10 | Offer B | 1 | 1 | 1 | 1 | Mailed Check | 1 | 2,344 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 47 | 4,318.35 | 0 | 551.78 | 0 | 4,870.13 | 0 | 1 | 95690 |
40 | 16 | 36.81 | 1 | Competitor | Competitor offered higher download speeds | 94 | Alhambra | 3,529 | Month-to-Month | United States | 0133-BMFZO | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.074736, -118.145959 | 34.074736 | -118.145959 | 0 | 86.25 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 30,635 | 1 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 2 | 181.65 | 0 | 73.62 | 0 | 255.27 | 0 | 1 | 91803 |
32 | 22 | 15.03 | 0 | null | null | 55 | North Hollywood | 6,284 | Two Year | United States | 1676-MQAOA | Stayed | 0 | 1 | Male | 1 | Cable | 34.187599, -118.387125 | 34.187599 | -118.387125 | 0 | 75.1 | 0 | 0 | 0 | Offer A | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 45,358 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 72 | 5,336.35 | 0 | 1,082.16 | 0 | 6,418.51 | 0 | 1 | 91606 |
67 | 15 | 10.66 | 1 | Competitor | Competitor had better devices | 93 | West Covina | 2,313 | Month-to-Month | United States | 6210-KBBPI | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.066964, -117.937007 | 34.066964 | -117.937007 | 0 | 99.45 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 1 | 44,099 | 0 | Q3 | 0 | 1 | 1 | California | 1 | 0 | 1 | 9 | 919.4 | 0 | 95.94 | 0 | 1,015.34 | 0 | 1 | 91790 |
38 | 9 | 41.83 | 1 | Dissatisfaction | Service dissatisfaction | 75 | Hawaiian Gardens | 5,763 | Month-to-Month | United States | 5515-AKOAJ | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.830431, -118.074071 | 33.830431 | -118.074071 | 0 | 100.1 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 14,852 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 54 | 5,440.9 | 0 | 2,258.82 | 0 | 7,699.72 | 0 | 1 | 90716 |
67 | 20 | 38.47 | 0 | null | null | 21 | Whittier | 4,126 | One Year | United States | 5481-NTDOH | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.945318, -117.992066 | 33.945318 | -117.992066 | 1 | 107.05 | 1 | 0 | 8 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 19,109 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 67 | 7,142.5 | 0 | 2,577.49 | 0 | 9,719.99 | 0 | 1 | 90603 |
19 | 26 | 19.88 | 0 | null | null | 47 | Jamul | 5,596 | One Year | United States | 2623-DRYAM | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 32.695681, -116.798386 | 32.695681 | -116.798386 | 1 | 101.75 | 1 | 0 | 0 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 8,759 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 70 | 7,069.3 | 0 | 1,391.6 | 0 | 8,460.9 | 1 | 1 | 91935 |
58 | 21 | 29.24 | 1 | Attitude | Attitude of support person | 85 | Newport Coast | 4,146 | One Year | United States | 2659-VXMWZ | Churned | 0 | 1 | Male | 1 | Fiber Optic | 33.603282, -117.821841 | 33.603282 | -117.821841 | 1 | 111.3 | 1 | 0 | 0 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 5,597 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 67 | 7,482.1 | 0 | 1,959.08 | 0 | 9,441.18 | 0 | 1 | 92657 |
20 | 71 | 19.64 | 0 | null | null | 22 | Ramona | 2,807 | Month-to-Month | United States | 7982-VCELR | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 33.044541, -116.833922 | 33.044541 | -116.833922 | 0 | 94.8 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 1 | 33,104 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 36 | 3,565.65 | 0 | 707.04 | 30.26 | 4,242.43 | 1 | 1 | 92065 |
48 | 3 | 34.75 | 0 | null | null | 62 | San Fernando | 2,062 | Month-to-Month | United States | 5928-QLDHB | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 34.286131, -118.435969 | 34.286131 | -118.435969 | 0 | 76.25 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 33,389 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 9 | 684.85 | 0 | 312.75 | 0 | 997.6 | 0 | 1 | 91340 |
41 | 30 | 23.95 | 1 | Competitor | Competitor offered higher download speeds | 93 | Oxnard | 3,365 | One Year | United States | 7716-YTYHG | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.223244, -119.18012 | 34.223244 | -119.18012 | 1 | 82.05 | 1 | 0 | 1 | Offer B | 0 | 0 | 1 | 1 | Mailed Check | 1 | 79,736 | 0 | Q3 | 1 | 2 | 0 | California | 1 | 1 | 0 | 48 | 4,029.95 | 0 | 1,149.6 | 0 | 5,179.55 | 0 | 1 | 93030 |
57 | 5 | 0 | 1 | Other | Moved | 67 | Costa Mesa | 5,375 | One Year | United States | 7614-QVWQL | Churned | 0 | 0 | Male | 1 | DSL | 33.645672, -117.922613 | 33.645672 | -117.922613 | 1 | 51.8 | 0 | 0 | 2 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 0 | 62,069 | 0 | Q3 | 1 | 2 | 0 | California | 1 | 1 | 1 | 49 | 2,541.25 | 50 | 0 | 0 | 2,591.25 | 0 | 0 | 92627 |
20 | 71 | 29.98 | 1 | Dissatisfaction | Service dissatisfaction | 89 | Santa Rosa | 5,668 | Month-to-Month | United States | 8111-RKSPX | Churned | 0 | 0 | Male | 1 | Fiber Optic | 38.460517, -122.790335 | 38.460517 | -122.790335 | 0 | 72.2 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 36,125 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 1 | 0 | 4 | 305.55 | 0 | 119.92 | 0 | 425.47 | 1 | 1 | 95401 |
48 | 0 | 24.32 | 0 | null | null | 44 | North San Juan | 4,370 | Two Year | United States | 5799-JRCZO | Stayed | 1 | 0 | Female | 0 | null | 39.423046, -120.984472 | 39.423046 | -120.984472 | 0 | 19.5 | 0 | 1 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 565 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 63 | 1,215.1 | 0 | 1,532.16 | 0 | 2,747.26 | 0 | 0 | 95960 |
53 | 6 | 23.16 | 0 | null | null | 29 | Bella Vista | 4,715 | Month-to-Month | United States | 3794-NFNCH | Stayed | 0 | 1 | Male | 1 | DSL | 40.722733, -122.109666 | 40.722733 | -122.109666 | 1 | 50 | 0 | 0 | 10 | Offer C | 0 | 0 | 1 | 1 | Credit Card | 1 | 899 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 30 | 1,474.9 | 0 | 694.8 | 0 | 2,169.7 | 0 | 1 | 96008 |
50 | 19 | 12.49 | 0 | null | null | 38 | Villa Park | 2,613 | Month-to-Month | United States | 9554-DFKIC | Stayed | 1 | 0 | Male | 1 | DSL | 33.817473, -117.810462 | 33.817473 | -117.810462 | 1 | 54.45 | 1 | 2 | 6 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 5,935 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 30 | 1,588.7 | 0 | 374.7 | 0 | 1,963.4 | 0 | 1 | 92861 |
39 | 0 | 9.66 | 0 | null | null | 74 | Long Beach | 5,099 | Month-to-Month | United States | 6016-LVTJQ | Stayed | 1 | 0 | Female | 0 | null | 33.864622, -118.179626 | 33.864622 | -118.179626 | 1 | 20.65 | 0 | 1 | 7 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 91,664 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 34 | 716.4 | 0 | 328.44 | 0 | 1,044.84 | 0 | 0 | 90805 |
41 | 8 | 40.34 | 0 | null | null | 45 | Bridgeport | 4,039 | One Year | United States | 8405-IGQFX | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 38.184583, -119.286558 | 38.184583 | -119.286558 | 0 | 90.05 | 0 | 0 | 0 | Offer B | 0 | 0 | 1 | 0 | Credit Card | 1 | 826 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 63 | 5,817 | 0 | 2,541.42 | 0 | 8,358.42 | 0 | 1 | 93517 |
31 | 24 | 37.99 | 0 | null | null | 31 | Marina Del Rey | 5,680 | Month-to-Month | United States | 0899-WZRSD | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.977468, -118.445475 | 33.977468 | -118.445475 | 0 | 105.35 | 1 | 0 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 18,058 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 56 | 5,794.45 | 0 | 2,127.44 | 0 | 7,921.89 | 0 | 1 | 90292 |
29 | 0 | 7.57 | 0 | null | null | 25 | Northridge | 3,358 | Month-to-Month | United States | 3645-DEYGF | Joined | 1 | 0 | Male | 0 | null | 34.236683, -118.517588 | 34.236683 | -118.517588 | 0 | 20.75 | 0 | 1 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 32,307 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 20.75 | 0 | 7.57 | 0 | 28.32 | 1 | 0 | 91325 |
64 | 26 | 29.3 | 1 | Attitude | Attitude of service provider | 74 | Trabuco Canyon | 3,677 | Month-to-Month | United States | 8337-MSSXB | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.631119, -117.567346 | 33.631119 | -117.567346 | 0 | 86.3 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 32,268 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 0 | 14 | 1,180.95 | 10 | 410.2 | 0 | 1,601.15 | 0 | 0 | 92679 |
40 | 11 | 48.63 | 0 | null | null | 22 | Grass Valley | 2,989 | Month-to-Month | United States | 9099-FTUHS | Stayed | 0 | 0 | Female | 1 | Cable | 39.194539, -120.988066 | 39.194539 | -120.988066 | 0 | 54.4 | 1 | 0 | 0 | null | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 23,990 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 23 | 1,249.25 | 0 | 1,118.49 | 0 | 2,367.74 | 0 | 1 | 95945 |
31 | 24 | 22.41 | 0 | null | null | 52 | Del Rey | 4,590 | Month-to-Month | United States | 9974-JFBHQ | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 36.657462, -119.595293 | 36.657462 | -119.595293 | 0 | 99.15 | 0 | 1 | 0 | Offer B | 1 | 0 | 1 | 0 | Credit Card | 1 | 1,965 | 1 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 64 | 6,171.2 | 0 | 1,434.24 | 0 | 7,605.44 | 0 | 1 | 93616 |
71 | 5 | 4.59 | 0 | null | null | 63 | Catheys Valley | 2,040 | One Year | United States | 5461-QKNTN | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.394411, -120.127262 | 37.394411 | -120.127262 | 1 | 94.3 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 986 | 1 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 1 | 43 | 3,953.15 | 0 | 197.37 | 0 | 4,150.52 | 0 | 1 | 95306 |
19 | 59 | 0 | 0 | null | null | 55 | La Crescenta | 3,108 | Month-to-Month | United States | 8167-GJLRN | Joined | 0 | 0 | Male | 1 | DSL | 34.239636, -118.245259 | 34.239636 | -118.245259 | 0 | 30.4 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 0 | 29,110 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 3 | 82.15 | 0 | 0 | 0 | 82.15 | 1 | 1 | 91214 |
55 | 8 | 35.58 | 1 | Competitor | Competitor had better devices | 88 | Murrieta | 3,492 | Month-to-Month | United States | 9412-GHEEC | Churned | 0 | 1 | Male | 1 | Fiber Optic | 33.581045, -117.14719 | 33.581045 | -117.14719 | 0 | 104.8 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 18,311 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 40 | 4,131.95 | 0 | 1,423.2 | 0 | 5,555.15 | 0 | 1 | 92563 |
71 | 5 | 0 | 0 | null | null | 44 | Ferndale | 2,056 | Two Year | United States | 8648-PFRMP | Stayed | 0 | 0 | Female | 1 | Cable | 40.4785, -124.301372 | 40.4785 | -124.301372 | 0 | 46.35 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 2,965 | 0 | Q3 | 0 | 4 | 1 | California | 1 | 1 | 1 | 14 | 672.7 | 0 | 0 | 0 | 672.7 | 0 | 1 | 95536 |
60 | 0 | 47.07 | 0 | null | null | 35 | Santa Margarita | 4,192 | Two Year | United States | 2525-GVKQU | Stayed | 0 | 0 | Female | 0 | null | 35.303926, -120.256567 | 35.303926 | -120.256567 | 0 | 20.6 | 0 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Credit Card | 1 | 2,687 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 60 | 1,093 | 0 | 2,824.2 | 0 | 3,917.2 | 0 | 0 | 93453 |
75 | 8 | 33.49 | 1 | Price | Lack of affordable download/upload speed | 68 | Visalia | 6,405 | One Year | United States | 0406-BPDVR | Churned | 0 | 0 | Female | 1 | Fiber Optic | 36.303793, -119.375646 | 36.303793 | -119.375646 | 1 | 101.5 | 1 | 0 | 0 | Offer B | 1 | 0 | 1 | 1 | Credit Card | 1 | 44,741 | 0 | Q3 | 0 | 2 | 1 | California | 1 | 1 | 1 | 54 | 5,373.1 | 0 | 1,808.46 | 0 | 7,181.56 | 0 | 1 | 93277 |
43 | 6 | 0 | 0 | null | null | 38 | Santa Margarita | 4,085 | Two Year | United States | 0336-KXKFK | Stayed | 0 | 1 | Male | 1 | DSL | 35.303926, -120.256567 | 35.303926 | -120.256567 | 0 | 61.2 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 0 | 2,687 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 72 | 4,390.25 | 0 | 0 | 0 | 4,390.25 | 0 | 1 | 93453 |
69 | 0 | 37.09 | 0 | null | null | 68 | San Jose | 4,772 | Two Year | United States | 1468-DEFNC | Stayed | 1 | 0 | Male | 0 | null | 37.277592, -121.986477 | 37.277592 | -121.986477 | 1 | 24.4 | 1 | 1 | 9 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 13,481 | 0 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 0 | 64 | 1,548.65 | 0 | 2,373.76 | 0 | 3,922.41 | 0 | 0 | 95130 |
52 | 20 | 24.73 | 0 | null | null | 66 | Garden Grove | 5,393 | Month-to-Month | United States | 0215-BQKGS | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.766476, -117.969795 | 33.766476 | -117.969795 | 0 | 84.3 | 0 | 0 | 0 | Offer C | 1 | 1 | 1 | 0 | Credit Card | 1 | 23,481 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 30 | 2,438.6 | 130 | 741.9 | 0 | 3,310.5 | 0 | 0 | 92844 |
68 | 25 | 0 | 1 | Dissatisfaction | Product dissatisfaction | 93 | Davenport | 4,564 | Month-to-Month | United States | 5649-TJHOV | Churned | 0 | 0 | Male | 1 | DSL | 37.114335, -122.237162 | 37.114335 | -122.237162 | 1 | 36.5 | 0 | 0 | 1 | Offer C | 0 | 0 | 0 | 1 | Bank Withdrawal | 0 | 857 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 0 | 0 | 27 | 1,032 | 30 | 0 | 0 | 1,062 | 0 | 0 | 95017 |
58 | 8 | 34.18 | 0 | null | null | 24 | French Gulch | 5,183 | Month-to-Month | United States | 1384-RCUXW | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 40.740138, -122.587476 | 40.740138 | -122.587476 | 0 | 80.55 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 1 | 373 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 16 | 1,248.9 | 0 | 546.88 | 0 | 1,795.78 | 0 | 1 | 96033 |
58 | 12 | 47.83 | 1 | Other | Moved | 86 | Wheatland | 2,937 | Month-to-Month | United States | 1541-ETJZO | Churned | 0 | 1 | Male | 1 | DSL | 39.043387, -121.409837 | 39.043387 | -121.409837 | 0 | 62.05 | 1 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Mailed Check | 1 | 3,600 | 1 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 1 | 62.05 | 10 | 47.83 | 0 | 119.88 | 0 | 0 | 95692 |
69 | 15 | 30.87 | 1 | Competitor | Competitor made better offer | 91 | San Diego | 2,018 | Month-to-Month | United States | 7534-BFESC | Churned | 0 | 0 | Male | 1 | Fiber Optic | 32.85723, -117.209754 | 32.85723 | -117.209774 | 0 | 76.1 | 1 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 34,902 | 0 | Q3 | 0 | 2 | 1 | California | 0 | 0 | 0 | 24 | 1,712.7 | 0 | 740.88 | 0 | 2,453.58 | 0 | 1 | 92122 |
67 | 18 | 30.8 | 1 | Attitude | Attitude of support person | 83 | Wheatland | 5,745 | Month-to-Month | United States | 5357-TZHPP | Churned | 0 | 0 | Male | 1 | Fiber Optic | 39.043387, -121.409837 | 39.043387 | -121.409837 | 0 | 84.4 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 3,600 | 0 | Q3 | 0 | 2 | 1 | California | 1 | 0 | 0 | 9 | 732.5 | 0 | 277.2 | 0 | 1,009.7 | 0 | 1 | 95692 |
24 | 27 | 8.79 | 0 | null | null | 21 | Irvine | 4,276 | One Year | United States | 5844-QVTAT | Stayed | 0 | 1 | Female | 1 | Cable | 33.716136, -117.752574 | 33.716136 | -117.752574 | 1 | 58.45 | 0 | 0 | 8 | Offer C | 1 | 1 | 1 | 1 | Credit Card | 1 | 26,419 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 33 | 1,955.4 | 0 | 290.07 | 0 | 2,245.47 | 1 | 1 | 92620 |
47 | 14 | 0 | 0 | null | null | 39 | San Jose | 3,463 | One Year | United States | 1397-XKKWR | Stayed | 0 | 1 | Male | 1 | DSL | 37.343827, -121.883119 | 37.343827 | -121.883119 | 0 | 35.3 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 | Credit Card | 0 | 52,334 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 7 | 264.8 | 0 | 0 | 0 | 264.8 | 0 | 1 | 95112 |
74 | 22 | 32.92 | 0 | null | null | 35 | Redwood City | 2,125 | One Year | United States | 4118-CEVPF | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 37.410567, -122.297152 | 37.410567 | -122.297152 | 0 | 110.8 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 25,569 | 1 | Q3 | 0 | 3 | 1 | California | 1 | 1 | 1 | 35 | 3,836.3 | 110 | 1,152.2 | 0 | 5,098.5 | 0 | 0 | 94062 |
69 | 5 | 11.63 | 0 | null | null | 40 | Moorpark | 5,569 | One Year | United States | 7134-MJPDY | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.312945, -118.858169 | 34.312945 | -118.858169 | 0 | 102.85 | 1 | 0 | 0 | Offer A | 0 | 0 | 1 | 0 | Credit Card | 1 | 32,984 | 1 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 1 | 66 | 6,976.75 | 60 | 767.58 | 0 | 7,804.33 | 0 | 0 | 93021 |
28 | 0 | 5.02 | 0 | null | null | 26 | Sacramento | 3,313 | Month-to-Month | United States | 6569-KTMDU | Joined | 0 | 0 | Female | 0 | null | 38.542532, -121.378826 | 38.542532 | -121.378826 | 0 | 19.1 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 38,818 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 19.1 | 0 | 5.02 | 0 | 24.12 | 1 | 0 | 95826 |
64 | 21 | 3.47 | 0 | null | null | 66 | Fairfax | 6,072 | One Year | United States | 6736-DHUQI | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 37.971751, -122.611873 | 37.971751 | -122.611873 | 1 | 84.8 | 0 | 3 | 5 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 8,486 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 67 | 5,598.3 | 0 | 232.49 | 0 | 5,830.79 | 0 | 1 | 94930 |
49 | 0 | 15.87 | 0 | null | null | 76 | Piru | 4,404 | Two Year | United States | 5148-HKFIR | Stayed | 0 | 0 | Female | 0 | null | 34.432843, -118.730106 | 34.432843 | -118.730106 | 0 | 19.7 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 1,459 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 20 | 406.95 | 0 | 317.4 | 0 | 724.35 | 0 | 0 | 93040 |
62 | 27 | 15.59 | 0 | null | null | 74 | Gonzales | 3,122 | Month-to-Month | United States | 0374-IOEGQ | Joined | 0 | 0 | Female | 1 | Cable | 36.52588, -121.396719 | 36.52588 | -121.396719 | 0 | 44.6 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 9,023 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 3 | 122.7 | 0 | 46.77 | 0 | 169.47 | 0 | 1 | 93926 |
43 | 56 | 31.86 | 0 | null | null | 73 | Seaside | 5,052 | One Year | United States | 0661-KBKPA | Stayed | 1 | 1 | Male | 1 | DSL | 36.625114, -121.823565 | 36.625114 | -121.823565 | 1 | 78.75 | 1 | 3 | 7 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 38,244 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 53 | 3,942.45 | 0 | 1,688.58 | 0 | 5,631.03 | 0 | 1 | 93955 |
41 | 27 | 27.28 | 1 | Competitor | Competitor had better devices | 67 | Anaheim | 3,156 | Month-to-Month | United States | 2482-CZGBB | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.818, -117.974404 | 33.818 | -117.974404 | 0 | 70 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 81,333 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 10 | 740 | 0 | 272.8 | 0 | 1,012.8 | 0 | 1 | 92804 |
74 | 26 | 27.68 | 0 | null | null | 34 | Palomar Mountain | 6,442 | One Year | United States | 0512-FLFDW | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.309852, -116.823091 | 33.309852 | -116.823091 | 1 | 100.5 | 1 | 0 | 3 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 234 | 0 | Q3 | 1 | 5 | 1 | California | 1 | 0 | 1 | 60 | 6,029 | 0 | 1,660.8 | 0 | 7,689.8 | 0 | 1 | 92060 |
79 | 0 | 4.99 | 0 | null | null | 44 | Granite Bay | 4,309 | Two Year | United States | 6139-ZZRBQ | Stayed | 0 | 0 | Male | 0 | null | 38.749466, -121.184196 | 38.749466 | -121.184196 | 0 | 20.05 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 20,675 | 0 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 0 | 64 | 1,198.05 | 0 | 319.36 | 0 | 1,517.41 | 0 | 0 | 95746 |
64 | 8 | 0 | 0 | null | null | 30 | Redcrest | 4,740 | Two Year | United States | 1371-DWPAZ | Stayed | 0 | 1 | Female | 1 | DSL | 40.363446, -123.835041 | 40.363446 | -123.835041 | 1 | 56.05 | 0 | 0 | 2 | null | 1 | 1 | 0 | 1 | Credit Card | 0 | 400 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 10 | 560.5 | 0 | 0 | 0 | 560.5 | 0 | 1 | 95569 |
72 | 15 | 34.51 | 1 | Competitor | Competitor had better devices | 96 | Hermosa Beach | 3,438 | Month-to-Month | United States | 8375-DKEBR | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.86532, -118.396336 | 33.86532 | -118.396336 | 0 | 69.6 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 18,693 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 0 | 1 | 69.6 | 0 | 34.51 | 0 | 104.11 | 0 | 1 | 90254 |
51 | 0 | 2.83 | 0 | null | null | 46 | Old Station | 4,535 | Two Year | United States | 6485-QXWWE | Stayed | 1 | 0 | Female | 0 | null | 40.656287, -121.428965 | 40.656287 | -121.428965 | 0 | 26 | 1 | 3 | 0 | Offer B | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 182 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 62 | 1,638.7 | 0 | 175.46 | 0 | 1,814.16 | 0 | 0 | 96071 |
55 | 0 | 3.87 | 0 | null | null | 24 | Wendel | 4,328 | Two Year | United States | 1223-UNPKS | Stayed | 1 | 0 | Male | 0 | null | 40.345949, -120.081187 | 40.345949 | -120.081187 | 1 | 20.05 | 0 | 1 | 4 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 162 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 20 | 400 | 0 | 77.4 | 0 | 477.4 | 0 | 0 | 96136 |
73 | 18 | 11.01 | 0 | null | null | 46 | Fullerton | 3,660 | Two Year | United States | 5816-SCGFC | Stayed | 0 | 0 | Female | 1 | Cable | 33.902211, -117.914922 | 33.902211 | -117.914922 | 0 | 51.3 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 1 | 21,157 | 0 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 0 | 7 | 419.35 | 0 | 77.07 | 0 | 496.42 | 0 | 1 | 92835 |
66 | 27 | 27.35 | 1 | Competitor | Competitor had better devices | 74 | San Jacinto | 3,305 | Month-to-Month | United States | 6060-DRTNL | Churned | 0 | 1 | Female | 1 | Fiber Optic | 33.796568, -116.924723 | 33.796568 | -116.924723 | 0 | 84.85 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 21,349 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 1 | 5 | 415.55 | 20 | 136.75 | 0 | 572.3 | 0 | 0 | 92583 |
34 | 23 | 31.68 | 0 | null | null | 62 | Stockton | 5,584 | Month-to-Month | United States | 9163-GHAYE | Stayed | 0 | 0 | Female | 1 | Cable | 37.974498, -121.319568 | 37.974498 | -121.319568 | 0 | 48.85 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 30,476 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 15 | 736.8 | 0 | 475.2 | 0 | 1,212 | 0 | 1 | 95204 |
61 | 21 | 23.02 | 0 | null | null | 24 | Sacramento | 5,898 | Two Year | United States | 8510-TMWYB | Stayed | 1 | 1 | Female | 1 | Cable | 38.584505, -121.491956 | 38.584505 | -121.491956 | 1 | 59.8 | 1 | 3 | 9 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 16,599 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 54 | 3,246.45 | 0 | 1,243.08 | 0 | 4,489.53 | 0 | 1 | 95814 |
55 | 30 | 28.04 | 1 | Attitude | Attitude of service provider | 87 | Placentia | 5,075 | Month-to-Month | United States | 6372-RFVNS | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.881158, -117.854783 | 33.881158 | -117.854783 | 1 | 78.8 | 0 | 0 | 1 | Offer E | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 48,170 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 1 | 78.8 | 0 | 28.04 | 0 | 106.84 | 0 | 1 | 92870 |
52 | 15 | 37.8 | 1 | Attitude | Attitude of support person | 72 | Jackson | 5,615 | Month-to-Month | United States | 3647-GMGDH | Churned | 0 | 1 | Male | 1 | Fiber Optic | 38.336216, -120.76901 | 38.336216 | -120.76901 | 1 | 94.7 | 0 | 0 | 7 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 6,202 | 0 | Q3 | 1 | 2 | 0 | California | 1 | 1 | 1 | 22 | 1,914.9 | 0 | 831.6 | 0 | 2,746.5 | 0 | 1 | 95642 |
56 | 16 | 46.74 | 1 | Dissatisfaction | Product dissatisfaction | 93 | Chino | 5,527 | Month-to-Month | United States | 9079-YEXQJ | Churned | 0 | 1 | Female | 1 | Fiber Optic | 33.990646, -117.663025 | 33.990646 | -117.663025 | 0 | 111.1 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 75,319 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 54 | 6,014.85 | 50 | 2,523.96 | 0 | 8,588.81 | 0 | 0 | 91710 |
70 | 7 | 14.48 | 0 | null | null | 34 | Bakersfield | 5,866 | Two Year | United States | 1576-PFZIW | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 35.383937, -119.020428 | 35.383937 | -119.020428 | 1 | 105.35 | 0 | 0 | 2 | Offer A | 1 | 1 | 0 | 1 | Credit Card | 1 | 12,963 | 0 | Q3 | 1 | 4 | 1 | California | 1 | 1 | 1 | 70 | 7,511.9 | 0 | 1,013.6 | 0 | 8,525.5 | 0 | 1 | 93301 |
38 | 56 | 42.71 | 1 | Dissatisfaction | Lack of self-service on Website | 91 | Lomita | 5,758 | Month-to-Month | United States | 8976-OQHGT | Churned | 1 | 0 | Female | 1 | DSL | 33.794209, -118.317354 | 33.794209 | -118.317354 | 1 | 56.5 | 0 | 3 | 5 | null | 1 | 0 | 0 | 1 | Credit Card | 1 | 21,065 | 1 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 4 | 235.1 | 0 | 170.84 | 0 | 405.94 | 0 | 1 | 90717 |
28 | 41 | 9.79 | 1 | Attitude | Attitude of support person | 77 | Riverside | 4,263 | Month-to-Month | United States | 0388-EOPEX | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.890046, -117.455583 | 33.890046 | -117.455583 | 1 | 74.4 | 0 | 0 | 1 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 71,678 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 2 | 139.4 | 0 | 19.58 | 0 | 158.98 | 1 | 1 | 92503 |
52 | 57 | 0 | 0 | null | null | 38 | Santa Barbara | 2,876 | One Year | United States | 1729-VLAZJ | Stayed | 1 | 0 | Female | 1 | DSL | 34.419203, -119.710008 | 34.419203 | -119.710008 | 0 | 40.25 | 0 | 5 | 0 | Offer D | 1 | 1 | 0 | 0 | Credit Card | 0 | 31,727 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 10 | 411.45 | 30 | 0 | 17.96 | 423.49 | 0 | 0 | 93101 |
69 | 4 | 12.86 | 1 | Other | Don't know | 74 | Rancho Cucamonga | 2,754 | Month-to-Month | United States | 1273-MTETI | Churned | 0 | 1 | Female | 1 | Fiber Optic | 34.245289, -117.642503 | 34.245289 | -117.642503 | 0 | 88.85 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 23,079 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 0 | 4 | 372.45 | 0 | 51.44 | 0 | 423.89 | 0 | 1 | 91737 |
56 | 15 | 4.24 | 0 | null | null | 67 | Rodeo | 6,203 | Two Year | United States | 1206-EHBDD | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 38.027218, -122.23463 | 38.027218 | -122.23463 | 1 | 80.3 | 0 | 0 | 9 | Offer B | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 8,506 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 56 | 4,513.65 | 0 | 237.44 | 0 | 4,751.09 | 0 | 1 | 94572 |
40 | 27 | 24.71 | 0 | null | null | 73 | San Francisco | 5,019 | One Year | United States | 3410-MHHUM | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 37.801776, -122.402293 | 37.801776 | -122.402293 | 1 | 94.4 | 1 | 2 | 4 | Offer B | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 3,337 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 0 | 44 | 4,295.35 | 40 | 1,087.24 | 0 | 5,422.59 | 0 | 0 | 94111 |
26 | 71 | 3.27 | 1 | Attitude | Attitude of support person | 80 | San Diego | 5,554 | Month-to-Month | United States | 3521-SYVOR | Churned | 0 | 0 | Female | 1 | Cable | 32.886925, -117.152162 | 32.886925 | -117.152162 | 0 | 64.75 | 0 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 74,232 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 37 | 2,345.2 | 0 | 120.99 | 0 | 2,466.19 | 1 | 1 | 92126 |
71 | 23 | 47.66 | 1 | Competitor | Competitor made better offer | 91 | Boulder Creek | 3,878 | Month-to-Month | United States | 6595-YGXIT | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.171727, -122.142961 | 37.171727 | -122.142961 | 0 | 88.95 | 1 | 0 | 0 | Offer C | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 10,520 | 0 | Q3 | 0 | 2 | 1 | California | 0 | 0 | 1 | 25 | 2,291.2 | 0 | 1,191.5 | 0 | 3,482.7 | 0 | 1 | 95006 |
69 | 27 | 43.99 | 1 | Competitor | Competitor made better offer | 95 | San Diego | 3,475 | Month-to-Month | United States | 0067-DKWBL | Churned | 0 | 0 | Male | 1 | DSL | 32.961064, -117.134917 | 32.961064 | -117.134917 | 0 | 49.25 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 47,224 | 0 | Q3 | 0 | 2 | 1 | California | 0 | 0 | 0 | 2 | 91.1 | 0 | 87.98 | 0 | 179.08 | 0 | 1 | 92129 |
73 | 3 | 42.1 | 1 | Dissatisfaction | Network reliability | 74 | Torrance | 5,247 | Month-to-Month | United States | 3768-NLUBH | Churned | 0 | 1 | Male | 1 | Fiber Optic | 33.840399, -118.353714 | 33.840399 | -118.353714 | 1 | 100.6 | 1 | 0 | 1 | Offer B | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 41,979 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 0 | 1 | 57 | 5,746.15 | 0 | 2,399.7 | 0 | 8,145.85 | 0 | 1 | 90503 |
56 | 0 | 44.05 | 0 | null | null | 48 | Belvedere Tiburon | 2,870 | One Year | United States | 1915-OAKWD | Stayed | 0 | 0 | Female | 0 | null | 37.885629, -122.46858 | 37.885629 | -122.46858 | 0 | 19.3 | 0 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 13,065 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 16 | 360.35 | 0 | 704.8 | 0 | 1,065.15 | 0 | 0 | 94920 |
50 | 24 | 2.52 | 1 | Attitude | Attitude of service provider | 91 | Hood | 4,254 | One Year | United States | 6305-YLBMM | Churned | 0 | 1 | Male | 1 | Fiber Optic | 38.375325, -121.507935 | 38.375325 | -121.507935 | 0 | 104.05 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 213 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 69 | 7,262 | 0 | 173.88 | 0 | 7,435.88 | 0 | 1 | 95639 |
62 | 11 | 39.72 | 0 | null | null | 26 | Mcarthur | 4,775 | One Year | United States | 5127-BZENZ | Stayed | 0 | 0 | Female | 1 | DSL | 41.10831, -121.360362 | 41.10831 | -121.360362 | 1 | 65.2 | 1 | 0 | 1 | Offer B | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 1,554 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 56 | 3,512.15 | 0 | 2,224.32 | 0 | 5,736.47 | 0 | 1 | 96056 |
34 | 21 | 43.26 | 1 | Competitor | Competitor offered more data | 90 | Lake Hughes | 3,074 | Month-to-Month | United States | 3045-XETSH | Churned | 0 | 1 | Female | 1 | Fiber Optic | 34.659579, -118.584212 | 34.659579 | -118.584212 | 0 | 94.85 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 2,771 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 10 | 953.45 | 0 | 432.6 | 0 | 1,386.05 | 0 | 1 | 93532 |
37 | 13 | 18.31 | 1 | Other | Poor expertise of online support | 91 | Novato | 5,958 | One Year | United States | 0431-APWVY | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.067204, -122.524004 | 38.067204 | -122.524004 | 1 | 90.1 | 0 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 13,361 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 28 | 2,598.95 | 0 | 512.68 | 0 | 3,111.63 | 0 | 1 | 94949 |
21 | 0 | 42.11 | 0 | null | null | 57 | Cotati | 4,376 | One Year | United States | 1697-LYYYX | Stayed | 1 | 0 | Female | 0 | null | 38.326215, -122.718742 | 38.326215 | -122.718742 | 1 | 19.1 | 0 | 1 | 8 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 7,936 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 61 | 1,143.8 | 0 | 2,568.71 | 0 | 3,712.51 | 1 | 0 | 94931 |
42 | 30 | 0 | 1 | Attitude | Attitude of support person | 84 | Smith River | 2,529 | Month-to-Month | United States | 2309-OSFEU | Churned | 0 | 0 | Male | 1 | DSL | 41.950683, -124.097094 | 41.950683 | -124.097094 | 0 | 33.9 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 0 | 2,020 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 10 | 298.45 | 0 | 0 | 0 | 298.45 | 0 | 1 | 95567 |
58 | 0 | 42.46 | 0 | null | null | 49 | Stockton | 2,522 | Month-to-Month | United States | 0519-DRGTI | Stayed | 1 | 0 | Female | 0 | null | 38.029729, -121.387999 | 38.029729 | -121.387999 | 1 | 20.35 | 0 | 3 | 9 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 19,109 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 20 | 442.6 | 0 | 849.2 | 0 | 1,291.8 | 0 | 0 | 95219 |
25 | 69 | 5.49 | 0 | null | null | 67 | Tulelake | 4,761 | One Year | United States | 0083-PIVIK | Stayed | 0 | 1 | Male | 1 | DSL | 41.813521, -121.492666 | 41.813521 | -121.492666 | 0 | 81.25 | 1 | 0 | 0 | null | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 2,595 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 64 | 5,567.55 | 40 | 351.36 | 0 | 5,958.91 | 1 | 0 | 96134 |
62 | 24 | 34.02 | 0 | null | null | 78 | Burbank | 3,259 | Month-to-Month | United States | 6907-FLBER | Joined | 0 | 0 | Male | 1 | DSL | 34.174215, -118.345928 | 34.174215 | -118.345928 | 0 | 54.3 | 1 | 0 | 0 | Offer E | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 29,245 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 54.3 | 10 | 34.02 | 0 | 98.32 | 0 | 0 | 91505 |
28 | 41 | 43.77 | 0 | null | null | 39 | Anaheim | 5,565 | Month-to-Month | United States | 9348-YVOMK | Stayed | 0 | 0 | Male | 1 | DSL | 33.807864, -117.923782 | 33.807864 | -117.923782 | 0 | 44.8 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 45,086 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 1 | 0 | 4 | 176.2 | 0 | 175.08 | 0 | 351.28 | 1 | 1 | 92802 |