Age
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80
| Avg Monthly GB Download
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85
| Avg Monthly Long Distance Charges
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50
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1
| Churn Category
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96
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22
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6.5k
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42
| Longitude
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-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
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8
| Number of Referrals
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11
| Offer
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values | Online Backup
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1
| Paperless Billing
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1
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| Population
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105k
| Premium Tech Support
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1
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1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
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3.56k
| Total Refunds
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49.8
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12k
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|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
62 | 7 | 1.72 | 0 | null | null | 28 | Lake Isabella | 5,197 | Two Year | United States | 8197-BFWVU | Stayed | 0 | 1 | Female | 1 | Cable | 35.607875, -118.466318 | 35.607875 | -118.466318 | 1 | 93.25 | 1 | 0 | 2 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 5,564 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 6,688.95 | 0 | 123.84 | 0 | 6,812.79 | 0 | 1 | 93240 |
55 | 23 | 5 | 0 | null | null | 49 | Santa Ana | 3,206 | One Year | United States | 5756-JYOJT | Stayed | 0 | 1 | Female | 1 | Cable | 33.765893, -117.881533 | 33.765893 | -117.881533 | 0 | 64.9 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 37,879 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 11 | 697.25 | 0 | 55 | 0 | 752.25 | 0 | 1 | 92706 |
32 | 25 | 38.51 | 1 | Competitor | Competitor made better offer | 82 | Stockton | 2,414 | Month-to-Month | United States | 7851-WZEKY | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.029729, -121.387999 | 38.029729 | -121.387999 | 0 | 95.15 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 19,109 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 2 | 196.9 | 0 | 77.02 | 0 | 273.92 | 0 | 1 | 95219 |
35 | 0 | 40.2 | 0 | null | null | 31 | Mather | 2,928 | Month-to-Month | United States | 0594-UFTUL | Stayed | 1 | 0 | Male | 0 | null | 38.549822, -121.266725 | 38.549822 | -121.266725 | 1 | 19.85 | 0 | 3 | 1 | Offer D | 0 | 0 | 1 | 1 | Credit Card | 1 | 929 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 13 | 252 | 0 | 522.6 | 0 | 774.6 | 0 | 0 | 95655 |
25 | 52 | 24.33 | 0 | null | null | 27 | Mill Creek | 4,700 | Month-to-Month | United States | 3162-ZJZFU | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 40.331975, -121.460674 | 40.331975 | -121.460674 | 1 | 92.55 | 0 | 2 | 5 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 78 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 53 | 4,779.45 | 0 | 1,289.49 | 0 | 6,068.94 | 1 | 1 | 96061 |
73 | 18 | 44.54 | 0 | null | null | 21 | Oakland | 4,414 | One Year | United States | 8166-ORCHU | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.758019, -122.138678 | 37.758019 | -122.138678 | 1 | 93.55 | 0 | 0 | 10 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 42,854 | 1 | Q3 | 1 | 4 | 1 | California | 1 | 0 | 0 | 33 | 3,055.5 | 0 | 1,469.82 | 0 | 4,525.32 | 0 | 1 | 94605 |
48 | 26 | 12.02 | 0 | null | null | 76 | Wendel | 5,993 | Two Year | United States | 5980-BDHPY | Stayed | 0 | 1 | Male | 1 | Cable | 40.345949, -120.081187 | 40.345949 | -120.081187 | 1 | 87.1 | 1 | 0 | 5 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 162 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 6,230.1 | 0 | 865.44 | 0 | 7,095.54 | 0 | 1 | 96136 |
42 | 0 | 1.75 | 0 | null | null | 39 | Los Angeles | 3,656 | One Year | United States | 1439-LCGVL | Stayed | 0 | 0 | Female | 0 | null | 34.051809, -118.383843 | 34.051809 | -118.383843 | 1 | 19.2 | 0 | 0 | 10 | Offer C | 0 | 0 | 0 | 1 | Credit Card | 1 | 27,799 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 26 | 459.6 | 0 | 45.5 | 0 | 505.1 | 0 | 0 | 90035 |
66 | 19 | 13.51 | 0 | null | null | 79 | Santa Ynez | 2,399 | One Year | United States | 1307-TVUFB | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 34.630356, -120.032564 | 34.630356 | -120.032564 | 0 | 79.35 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 5,710 | 0 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 0 | 42 | 3,344.1 | 0 | 567.42 | 0 | 3,911.52 | 0 | 1 | 93460 |
44 | 2 | 42.26 | 0 | null | null | 47 | Long Beach | 4,790 | Month-to-Month | United States | 7811-JIVPF | Stayed | 0 | 1 | Female | 1 | Cable | 33.864622, -118.179626 | 33.864622 | -118.179626 | 0 | 49.7 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 91,664 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 23 | 1,081.25 | 150 | 971.98 | 0 | 2,203.23 | 0 | 0 | 90805 |
41 | 29 | 12.96 | 0 | null | null | 43 | San Diego | 2,253 | Month-to-Month | United States | 3604-WLABM | Stayed | 0 | 1 | Female | 1 | DSL | 32.741499, -117.127409 | 32.741499 | -117.127409 | 0 | 54.25 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 47,689 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 10 | 583 | 0 | 129.6 | 0 | 712.6 | 0 | 1 | 92104 |
44 | 51 | 33.01 | 0 | null | null | 73 | Midway City | 5,780 | Two Year | United States | 3580-HYCSP | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 33.744439, -117.98588 | 33.744439 | -117.98588 | 1 | 110.3 | 1 | 4 | 10 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 8,660 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 7,966.9 | 0 | 2,376.72 | 0 | 10,343.62 | 0 | 1 | 92655 |
50 | 12 | 31.22 | 0 | null | null | 37 | Vista | 5,624 | Month-to-Month | United States | 5392-AKEMH | Stayed | 0 | 0 | Female | 1 | DSL | 33.17494, -117.242761 | 33.17494 | -117.242761 | 0 | 45.05 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 62,036 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 12 | 523.1 | 0 | 374.64 | 0 | 897.74 | 0 | 1 | 92083 |
57 | 30 | 45.35 | 0 | null | null | 53 | Springville | 4,799 | One Year | United States | 4423-JWZJN | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 36.245926, -118.693138 | 36.245926 | -118.693138 | 1 | 90.25 | 1 | 2 | 9 | Offer B | 0 | 0 | 0 | 1 | Credit Card | 1 | 3,546 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 64 | 5,629.15 | 0 | 2,902.4 | 0 | 8,531.55 | 0 | 1 | 93265 |
33 | 28 | 3.51 | 1 | Competitor | Competitor made better offer | 96 | San Diego | 4,415 | Month-to-Month | United States | 0348-SDKOL | Churned | 0 | 1 | Female | 1 | Fiber Optic | 32.825086, -117.199424 | 32.825086 | -117.199424 | 1 | 102.1 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 51,213 | 1 | Q3 | 1 | 2 | 0 | California | 1 | 1 | 1 | 58 | 5,885.4 | 100 | 203.58 | 0 | 6,188.98 | 0 | 0 | 92117 |
42 | 3 | 2.5 | 0 | null | null | 55 | Mountain Center | 4,212 | Month-to-Month | United States | 8677-HDZEE | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 33.638645, -116.55783 | 33.638645 | -116.55783 | 0 | 105.45 | 1 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,500 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 56 | 5,916.95 | 0 | 140 | 0 | 6,056.95 | 0 | 1 | 92561 |
21 | 0 | 13.27 | 0 | null | null | 78 | San Francisco | 4,067 | Two Year | United States | 8237-ULIXL | Stayed | 0 | 0 | Female | 0 | null | 37.74441, -122.486764 | 37.74441 | -122.486764 | 1 | 24.85 | 1 | 0 | 1 | Offer A | 0 | 0 | 0 | 1 | Credit Card | 1 | 42,959 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 72 | 1,871.85 | 0 | 955.44 | 0 | 2,827.29 | 1 | 0 | 94116 |
47 | 26 | 0 | 0 | null | null | 40 | Apple Valley | 2,782 | Month-to-Month | United States | 4950-BDEUX | Stayed | 0 | 1 | Male | 1 | DSL | 34.424926, -117.184503 | 34.424926 | -117.184503 | 0 | 49.2 | 0 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Bank Withdrawal | 0 | 28,819 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 35 | 1,701.65 | 0 | 0 | 0 | 1,701.65 | 0 | 1 | 92308 |
51 | 19 | 46.7 | 0 | null | null | 57 | San Pedro | 5,121 | One Year | United States | 2000-MPKCA | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.744119, -118.31448 | 33.744119 | -118.31448 | 0 | 107.75 | 1 | 0 | 0 | Offer B | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 21,279 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 58 | 6,332.75 | 0 | 2,708.6 | 0 | 9,041.35 | 0 | 1 | 90732 |
27 | 82 | 36.69 | 0 | null | null | 37 | Castroville | 2,849 | Month-to-Month | United States | 3518-PZXZQ | Joined | 0 | 0 | Female | 1 | DSL | 36.784481, -121.759054 | 36.784481 | -121.759054 | 1 | 55.3 | 0 | 0 | 8 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 8,582 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 1 | 55.3 | 0 | 36.69 | 0 | 91.99 | 1 | 1 | 95012 |
30 | 59 | 46.88 | 1 | Competitor | Competitor made better offer | 87 | San Diego | 3,520 | Month-to-Month | United States | 3074-GQWYX | Churned | 0 | 0 | Male | 1 | Fiber Optic | 32.825086, -117.199424 | 32.825086 | -117.199424 | 0 | 75.9 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 51,213 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 5 | 357.75 | 0 | 234.4 | 0 | 592.15 | 0 | 1 | 92117 |
68 | 21 | 10.53 | 0 | null | null | 34 | Simi Valley | 5,525 | Two Year | United States | 0015-UOCOJ | Stayed | 0 | 0 | Female | 1 | DSL | 34.296813, -118.685703 | 34.296813 | -118.685703 | 0 | 48.2 | 0 | 0 | 0 | Offer E | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 49,027 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 7 | 340.35 | 0 | 73.71 | 0 | 414.06 | 0 | 1 | 93063 |
40 | 57 | 46.1 | 0 | null | null | 76 | Claremont | 4,952 | Two Year | United States | 8591-TKMZH | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 34.127621, -117.717863 | 34.127621 | -117.717863 | 1 | 111.1 | 1 | 3 | 1 | Offer B | 1 | 1 | 1 | 1 | Credit Card | 1 | 34,716 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 59 | 6,555.2 | 0 | 2,719.9 | 0 | 9,275.1 | 0 | 1 | 91711 |
56 | 6 | 26.04 | 0 | null | null | 76 | Yuba City | 5,050 | Two Year | United States | 2091-GPPIQ | Stayed | 0 | 0 | Female | 1 | Cable | 39.02741, -121.614982 | 39.02741 | -121.614982 | 1 | 78.95 | 1 | 0 | 10 | Offer A | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 34,967 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 72 | 5,730.15 | 0 | 1,874.88 | 0 | 7,605.03 | 0 | 1 | 95991 |
54 | 0 | 13.43 | 0 | null | null | 67 | Castaic | 3,214 | Two Year | United States | 8148-WOCMK | Stayed | 1 | 0 | Male | 0 | null | 34.506627, -118.699048 | 34.506627 | -118.699048 | 1 | 19.6 | 0 | 3 | 1 | Offer E | 0 | 0 | 0 | 1 | Credit Card | 1 | 22,177 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 8 | 125 | 0 | 107.44 | 0 | 232.44 | 0 | 0 | 91384 |
27 | 0 | 16.04 | 1 | Attitude | Attitude of support person | 91 | Port Hueneme | 4,479 | Month-to-Month | United States | 1009-IRMNA | Churned | 0 | 0 | Female | 0 | null | 34.110124, -119.100972 | 34.110124 | -119.100972 | 0 | 20 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 25,634 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 7 | 137.6 | 0 | 112.28 | 0 | 249.88 | 1 | 0 | 93041 |
30 | 47 | 0 | 0 | null | null | 32 | Granada Hills | 4,556 | Two Year | United States | 6348-SNFUS | Stayed | 0 | 1 | Male | 1 | Cable | 34.291273, -118.505104 | 34.291273 | -118.505104 | 1 | 55.45 | 0 | 0 | 5 | Offer A | 1 | 1 | 1 | 1 | Credit Card | 0 | 48,867 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 72 | 4,179.2 | 0 | 0 | 0 | 4,179.2 | 0 | 1 | 91344 |
52 | 25 | 47.59 | 0 | null | null | 27 | Huntington Beach | 4,759 | One Year | United States | 9798-DRYDS | Stayed | 0 | 1 | Female | 1 | DSL | 33.679659, -118.016195 | 33.679659 | -118.016195 | 1 | 61.95 | 1 | 0 | 6 | null | 0 | 0 | 1 | 1 | Mailed Check | 1 | 42,663 | 1 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 17 | 1,070.7 | 0 | 809.03 | 0 | 1,879.73 | 0 | 1 | 92648 |
27 | 52 | 24.83 | 1 | Competitor | Competitor made better offer | 90 | Fallbrook | 5,115 | Month-to-Month | United States | 9734-UYXQI | Churned | 0 | 0 | Female | 1 | Cable | 33.362575, -117.299644 | 33.362575 | -117.299644 | 0 | 49.4 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 42,239 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 1 | 0 | 2 | 106.55 | 0 | 49.66 | 0 | 156.21 | 1 | 1 | 92028 |
42 | 0 | 30.91 | 1 | Competitor | Competitor made better offer | 65 | Sacramento | 5,671 | Month-to-Month | United States | 8785-EPNCG | Churned | 0 | 0 | Male | 0 | null | 38.608405, -121.449942 | 38.608405 | -121.449942 | 0 | 23.15 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 25,355 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 11 | 245.2 | 0 | 340.01 | 0 | 585.21 | 0 | 0 | 95815 |
32 | 0 | 26.85 | 0 | null | null | 67 | Bonita | 5,219 | Two Year | United States | 5902-WBLSE | Stayed | 1 | 0 | Female | 0 | null | 32.67117, -117.00232 | 32.67117 | -117.00232 | 1 | 20.15 | 0 | 1 | 0 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 17,389 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 70 | 1,411.2 | 0 | 1,879.5 | 0 | 3,290.7 | 0 | 0 | 91902 |
36 | 10 | 0 | 0 | null | null | 45 | Los Angeles | 4,207 | Month-to-Month | United States | 3307-TLCUD | Stayed | 0 | 1 | Male | 1 | Cable | 33.973616, -118.24902 | 33.973616 | -118.24902 | 1 | 34.4 | 0 | 0 | 1 | null | 0 | 1 | 0 | 1 | Mailed Check | 0 | 54,492 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 17 | 592.75 | 0 | 0 | 0 | 592.75 | 0 | 1 | 90001 |
23 | 0 | 37.85 | 0 | null | null | 70 | Roseville | 2,948 | Month-to-Month | United States | 3407-QGWLG | Joined | 1 | 0 | Male | 0 | null | 38.736685, -121.251984 | 38.736685 | -121.251984 | 0 | 20.05 | 0 | 1 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 25,173 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 3 | 75.45 | 0 | 113.55 | 0 | 189 | 1 | 0 | 95661 |
42 | 9 | 6.19 | 0 | null | null | 47 | Irvine | 6,124 | Two Year | United States | 8879-XUAHX | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.680302, -117.833296 | 33.680302 | -117.833296 | 1 | 116.25 | 1 | 0 | 4 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 22,499 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 71 | 8,564.75 | 0 | 439.49 | 0 | 9,004.24 | 0 | 1 | 92614 |
79 | 11 | 33.1 | 0 | null | null | 69 | Los Angeles | 4,449 | One Year | United States | 4929-XIHVW | Joined | 0 | 1 | Male | 1 | Fiber Optic | 34.030578, -118.399613 | 34.030578 | -118.399613 | 1 | 95.5 | 0 | 0 | 10 | Offer E | 0 | 0 | 1 | 1 | Credit Card | 1 | 58,218 | 0 | Q3 | 1 | 5 | 1 | California | 1 | 0 | 1 | 2 | 181.65 | 10 | 66.2 | 0 | 257.85 | 0 | 0 | 90034 |
58 | 5 | 13.03 | 0 | null | null | 48 | Corcoran | 4,975 | Two Year | United States | 6177-PEVRA | Stayed | 0 | 0 | Female | 1 | DSL | 36.04533, -119.532424 | 36.04533 | -119.532424 | 0 | 55.5 | 0 | 0 | 0 | null | 1 | 1 | 0 | 0 | Credit Card | 1 | 23,506 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 48 | 2,627.35 | 0 | 625.44 | 0 | 3,252.79 | 0 | 1 | 93212 |
37 | 13 | 24.63 | 1 | Other | Don't know | 96 | Keene | 3,579 | Month-to-Month | United States | 2189-WWOEW | Churned | 0 | 0 | Female | 1 | Fiber Optic | 35.214982, -118.59049 | 35.214982 | -118.59049 | 0 | 85.9 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,436 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 15 | 1,269.55 | 0 | 369.45 | 0 | 1,639 | 0 | 1 | 93531 |
72 | 30 | 11.12 | 1 | Competitor | Competitor made better offer | 77 | San Diego | 2,415 | Month-to-Month | United States | 5747-PMBSQ | Churned | 0 | 1 | Male | 1 | Fiber Optic | 32.886925, -117.152162 | 32.886925 | -117.152162 | 1 | 92.5 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 74,232 | 1 | Q3 | 1 | 1 | 1 | California | 0 | 0 | 1 | 10 | 934.1 | 100 | 111.2 | 0 | 1,145.3 | 0 | 0 | 92126 |
29 | 0 | 8.39 | 0 | null | null | 36 | Washington | 5,423 | Two Year | United States | 7876-DNYAP | Stayed | 1 | 0 | Female | 0 | null | 39.34128, -120.786867 | 39.34128 | -120.786867 | 1 | 19.8 | 0 | 2 | 7 | Offer A | 0 | 0 | 0 | 1 | Credit Card | 1 | 145 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 69 | 1,436.95 | 0 | 578.91 | 0 | 2,015.86 | 1 | 0 | 95986 |
22 | 46 | 15.18 | 0 | null | null | 75 | Yountville | 3,619 | Month-to-Month | United States | 6288-LBEAR | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 38.421458, -122.365048 | 38.421458 | -122.365048 | 0 | 79.1 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 1 | 2,873 | 1 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 23 | 1,783.75 | 0 | 349.14 | 0 | 2,132.89 | 1 | 1 | 94599 |
21 | 0 | 39.84 | 0 | null | null | 56 | Los Angeles | 2,980 | Month-to-Month | United States | 4163-KIUHY | Stayed | 0 | 0 | Male | 0 | null | 34.048013, -118.293953 | 34.048013 | -118.293953 | 0 | 25.6 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 62,784 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 35 | 901.25 | 0 | 1,394.4 | 0 | 2,295.65 | 1 | 0 | 90006 |
38 | 7 | 25.81 | 0 | null | null | 71 | Los Osos | 4,916 | Month-to-Month | United States | 9667-TKTVZ | Joined | 0 | 0 | Female | 1 | Cable | 35.279984, -120.824288 | 35.279984 | -120.824288 | 0 | 54.35 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 14,859 | 1 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 2 | 117.05 | 0 | 51.62 | 0 | 168.67 | 0 | 1 | 93402 |
53 | 12 | 0 | 1 | Attitude | Attitude of service provider | 76 | Shafter | 5,360 | Month-to-Month | United States | 0601-WZHJF | Churned | 0 | 0 | Male | 1 | DSL | 35.490705, -119.286833 | 35.490705 | -119.286833 | 1 | 46.35 | 0 | 0 | 1 | Offer D | 0 | 0 | 0 | 1 | Bank Withdrawal | 0 | 15,177 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 14 | 667.7 | 0 | 0 | 0 | 667.7 | 0 | 1 | 93263 |
59 | 0 | 26.47 | 0 | null | null | 49 | Georgetown | 3,330 | Month-to-Month | United States | 1614-JBEBI | Stayed | 0 | 0 | Female | 0 | null | 38.9386, -120.785514 | 38.9386 | -120.785514 | 0 | 20.7 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Mailed Check | 1 | 2,723 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 8 | 137.6 | 0 | 211.76 | 0 | 349.36 | 0 | 0 | 95634 |
44 | 0 | 26.37 | 1 | Price | Long distance charges | 67 | Rescue | 3,830 | Month-to-Month | United States | 8073-IJDCM | Churned | 0 | 0 | Female | 0 | null | 38.724322, -120.991237 | 38.724322 | -120.991237 | 0 | 20.3 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Mailed Check | 1 | 3,815 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 20.3 | 0 | 26.37 | 0 | 46.67 | 0 | 0 | 95672 |
43 | 13 | 15.94 | 0 | null | null | 70 | Lompoc | 5,879 | Two Year | United States | 0266-GMEAO | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 34.601055, -120.382917 | 34.601055 | -120.382917 | 1 | 114.3 | 1 | 1 | 1 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 51,737 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 8,058.55 | 0 | 1,147.68 | 0 | 9,206.23 | 0 | 1 | 93436 |
28 | 69 | 34.44 | 1 | Attitude | Attitude of support person | 67 | Newhall | 4,097 | Month-to-Month | United States | 0621-TWIEM | Churned | 0 | 0 | Male | 1 | Cable | 34.370378, -118.504118 | 34.370378 | -118.504118 | 0 | 45.55 | 0 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 30,742 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 1 | 0 | 10 | 402.6 | 0 | 344.4 | 0 | 747 | 1 | 1 | 91321 |
41 | 25 | 31.73 | 1 | Attitude | Attitude of support person | 73 | San Joaquin | 3,696 | Month-to-Month | United States | 2311-QYMUQ | Churned | 0 | 1 | Female | 1 | Fiber Optic | 36.600193, -120.153393 | 36.600193 | -120.153393 | 1 | 89.45 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 4,318 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 16 | 1,430.25 | 0 | 507.68 | 0 | 1,937.93 | 0 | 1 | 93660 |
74 | 6 | 39.12 | 1 | Dissatisfaction | Network reliability | 73 | Santa Rosa | 3,802 | Month-to-Month | United States | 2856-NNASM | Churned | 0 | 0 | Male | 1 | Fiber Optic | 38.394091, -122.739814 | 38.394091 | -122.739814 | 0 | 89.55 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 1 | 30,876 | 0 | Q3 | 0 | 1 | 1 | California | 1 | 1 | 1 | 43 | 3,856.75 | 0 | 1,682.16 | 0 | 5,538.91 | 0 | 1 | 95407 |
32 | 18 | 11.57 | 0 | null | null | 76 | Temecula | 6,016 | One Year | United States | 5968-XQIVE | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.507255, -117.029473 | 33.507255 | -117.029473 | 1 | 89.7 | 1 | 0 | 2 | Offer A | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 46,171 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 72 | 6,588.95 | 0 | 833.04 | 0 | 7,421.99 | 0 | 1 | 92592 |
74 | 25 | 46.65 | 0 | null | null | 74 | Los Angeles | 2,868 | Two Year | United States | 4854-CIDCF | Joined | 0 | 1 | Female | 1 | Fiber Optic | 34.108833, -118.229715 | 34.108833 | -118.229715 | 0 | 73.85 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 47,534 | 0 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 0 | 3 | 196.4 | 0 | 139.95 | 0 | 336.35 | 0 | 1 | 90065 |
61 | 20 | 7.56 | 0 | null | null | 80 | Newport Beach | 5,948 | Month-to-Month | United States | 6693-FRIRW | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.601309, -117.902304 | 33.601309 | -117.902304 | 0 | 101.3 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Credit Card | 1 | 4,242 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 18 | 1,794.65 | 0 | 136.08 | 0 | 1,930.73 | 0 | 1 | 92661 |
37 | 16 | 38.98 | 0 | null | null | 45 | San Jacinto | 5,666 | One Year | United States | 5174-ITUMV | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 33.796568, -116.924723 | 33.796568 | -116.924723 | 1 | 105.4 | 1 | 2 | 0 | Offer A | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 21,349 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 67 | 6,989.45 | 0 | 2,611.66 | 0 | 9,601.11 | 0 | 1 | 92583 |
57 | 12 | 0 | 1 | Dissatisfaction | Network reliability | 79 | Auburn | 4,568 | Month-to-Month | United States | 2091-MJTFX | Churned | 1 | 0 | Female | 1 | DSL | 38.99003, -121.114408 | 38.99003 | -121.114408 | 1 | 51.2 | 0 | 2 | 1 | null | 0 | 0 | 0 | 1 | Credit Card | 0 | 18,197 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 30 | 1,561.5 | 0 | 0 | 0 | 1,561.5 | 0 | 1 | 95602 |
37 | 52 | 8.39 | 0 | null | null | 67 | Anaheim | 5,661 | Two Year | United States | 2404-JIBFC | Stayed | 1 | 1 | Female | 1 | DSL | 33.818, -117.974404 | 33.818 | -117.974404 | 1 | 85.1 | 1 | 3 | 1 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 81,333 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 55 | 4,657.95 | 0 | 461.45 | 0 | 5,119.4 | 0 | 1 | 92804 |
24 | 47 | 29.58 | 0 | null | null | 74 | Bakersfield | 5,841 | Two Year | United States | 4006-HKYHO | Stayed | 0 | 1 | Male | 1 | DSL | 35.16207, -119.194488 | 35.16207 | -119.194488 | 0 | 86.7 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 20,440 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 63 | 5,309.5 | 0 | 1,863.54 | 0 | 7,173.04 | 1 | 1 | 93311 |
57 | 5 | 38.21 | 0 | null | null | 48 | Gardena | 5,556 | One Year | United States | 8879-ZKJOF | Stayed | 0 | 1 | Female | 1 | DSL | 33.90139, -118.315697 | 33.90139 | -118.315697 | 0 | 79.85 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 26,442 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 41 | 3,320.75 | 0 | 1,566.61 | 0 | 4,887.36 | 0 | 1 | 90249 |
34 | 17 | 35.55 | 0 | null | null | 71 | Rancho Cordova | 5,477 | Two Year | United States | 6681-ZSEXG | Stayed | 0 | 1 | Male | 1 | DSL | 38.591134, -121.161585 | 38.591134 | -121.161585 | 1 | 59.5 | 1 | 0 | 9 | Offer B | 1 | 0 | 0 | 1 | Credit Card | 1 | 299 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 56 | 3,389.25 | 0 | 1,990.8 | 0 | 5,380.05 | 0 | 1 | 95742 |
31 | 11 | 3.97 | 0 | null | null | 79 | Campo | 4,796 | Month-to-Month | United States | 7442-YGZFK | Joined | 0 | 0 | Male | 1 | DSL | 32.673483, -116.472863 | 32.673483 | -116.472863 | 0 | 49.8 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 3,133 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 49.8 | 0 | 3.97 | 0 | 53.77 | 0 | 1 | 91906 |
69 | 25 | 9.9 | 1 | Attitude | Attitude of service provider | 93 | Tahoe Vista | 4,389 | One Year | United States | 7632-MNYOY | Churned | 0 | 1 | Male | 1 | Fiber Optic | 39.24124, -120.054765 | 39.24124 | -120.054765 | 0 | 110.9 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 | Credit Card | 1 | 678 | 1 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 1 | 66 | 7,432.05 | 0 | 653.4 | 0 | 8,085.45 | 0 | 1 | 96148 |
33 | 19 | 40.22 | 0 | null | null | 46 | Long Beach | 2,563 | Month-to-Month | United States | 6551-GNYDG | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 33.823943, -118.111335 | 33.823943 | -118.111335 | 1 | 80.9 | 0 | 1 | 7 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 37,417 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 0 | 14 | 1,152.8 | 0 | 563.08 | 0 | 1,715.88 | 0 | 1 | 90808 |
73 | 0 | 35.14 | 0 | null | null | 51 | Sacramento | 5,443 | One Year | United States | 8395-ETZKQ | Stayed | 1 | 0 | Male | 0 | null | 38.660442, -121.346321 | 38.660442 | -121.346321 | 1 | 19.5 | 0 | 1 | 8 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 20,993 | 0 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 0 | 68 | 1,193.55 | 0 | 2,389.52 | 0 | 3,583.07 | 0 | 0 | 95841 |
35 | 21 | 28.19 | 0 | null | null | 76 | Dillon Beach | 2,166 | Month-to-Month | United States | 4026-SKKHW | Joined | 0 | 0 | Male | 1 | Cable | 38.24458, -122.956268 | 38.24458 | -122.956268 | 0 | 50.25 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 330 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 3 | 152.3 | 0 | 84.57 | 0 | 236.87 | 0 | 1 | 94929 |
56 | 0 | 3.6 | 0 | null | null | 78 | Sequoia National Park | 3,428 | One Year | United States | 2809-ILCYT | Stayed | 0 | 0 | Female | 0 | null | 36.527243, -118.594938 | 36.527243 | -118.594938 | 1 | 26.8 | 1 | 0 | 10 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 56 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 25 | 733.55 | 0 | 90 | 0 | 823.55 | 0 | 0 | 93262 |
59 | 13 | 32.5 | 0 | null | null | 48 | Windsor | 4,905 | Two Year | United States | 9933-QRGTX | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 38.527297, -122.810044 | 38.527297 | -122.810044 | 1 | 97.2 | 0 | 0 | 6 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 23,701 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 60 | 5,611.75 | 0 | 1,950 | 0 | 7,561.75 | 0 | 1 | 95492 |
43 | 0 | 44.86 | 0 | null | null | 48 | Nipton | 4,408 | Two Year | United States | 5821-MMEIL | Stayed | 0 | 0 | Female | 0 | null | 35.478736, -115.516984 | 35.478736 | -115.516984 | 1 | 19.9 | 0 | 0 | 6 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 162 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 57 | 1,115.6 | 0 | 2,557.02 | 0 | 3,672.62 | 0 | 0 | 92364 |
38 | 9 | 12.16 | 0 | null | null | 57 | San Juan Bautista | 5,928 | Month-to-Month | United States | 4646-QZXTF | Stayed | 0 | 1 | Female | 1 | DSL | 36.810568, -121.503022 | 36.810568 | -121.503022 | 1 | 81.25 | 0 | 0 | 4 | null | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 3,402 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 7 | 580.1 | 0 | 85.12 | 47.36 | 617.86 | 0 | 1 | 95045 |
75 | 29 | 40.45 | 1 | Attitude | Attitude of support person | 90 | Berkeley | 5,906 | Month-to-Month | United States | 4822-RVYBB | Churned | 0 | 1 | Male | 1 | Fiber Optic | 37.871416, -122.246597 | 37.871416 | -122.246597 | 0 | 100.6 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 21,205 | 0 | Q3 | 0 | 1 | 1 | California | 1 | 0 | 1 | 8 | 819.4 | 0 | 323.6 | 0 | 1,143 | 0 | 1 | 94704 |
26 | 59 | 5.16 | 1 | Competitor | Competitor offered higher download speeds | 87 | Sonoma | 3,722 | Month-to-Month | United States | 3440-JPSCL | Churned | 0 | 1 | Female | 1 | Fiber Optic | 38.25485, -122.461799 | 38.25485 | -122.461799 | 0 | 99.95 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 1 | 34,314 | 1 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 6 | 547.65 | 0 | 30.96 | 0 | 578.61 | 1 | 1 | 95476 |
77 | 17 | 35.11 | 1 | Competitor | Competitor had better devices | 84 | Los Angeles | 4,412 | One Year | United States | 7124-UGSUR | Churned | 0 | 1 | Female | 1 | Fiber Optic | 34.099869, -118.326843 | 34.099869 | -118.326843 | 1 | 104.4 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 30,568 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 0 | 1 | 61 | 6,405 | 0 | 2,141.71 | 0 | 8,546.71 | 0 | 1 | 90028 |
65 | 3 | 34.66 | 1 | Other | Don't know | 74 | Roseville | 2,016 | Month-to-Month | United States | 8884-ADFVN | Churned | 0 | 1 | Male | 1 | Fiber Optic | 38.759751, -121.288545 | 38.759751 | -121.288545 | 1 | 101.95 | 1 | 0 | 2 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 30,614 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 1 | 1 | 7 | 700.85 | 0 | 242.62 | 0 | 943.47 | 0 | 1 | 95678 |
67 | 25 | 16.82 | 0 | null | null | 54 | Trinity Center | 5,092 | Two Year | United States | 6374-NTQLP | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 41.081847, -122.700545 | 41.081847 | -122.700545 | 1 | 104.1 | 0 | 2 | 4 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 734 | 1 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 72 | 7,447.7 | 40 | 1,211.04 | 0 | 8,698.74 | 0 | 0 | 96091 |
19 | 59 | 4.19 | 0 | null | null | 66 | San Marino | 2,721 | Month-to-Month | United States | 5947-SGKCL | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 34.122671, -118.112911 | 34.122671 | -118.112911 | 1 | 105.35 | 1 | 3 | 6 | Offer D | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 13,158 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 15 | 1,559.25 | 0 | 62.85 | 0 | 1,622.1 | 1 | 1 | 91108 |
62 | 0 | 41.93 | 0 | null | null | 42 | Corning | 2,878 | Month-to-Month | United States | 3694-GLTJM | Stayed | 0 | 0 | Female | 0 | null | 39.913777, -122.289984 | 39.913777 | -122.289984 | 0 | 19.65 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 13,840 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 5 | 92.05 | 0 | 209.65 | 0 | 301.7 | 0 | 0 | 96021 |
74 | 10 | 14.78 | 0 | null | null | 33 | Santa Ana | 3,155 | Two Year | United States | 7025-WCBNE | Stayed | 0 | 0 | Male | 1 | DSL | 33.766004, -117.786763 | 33.766004 | -117.786763 | 0 | 59.6 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 44,117 | 1 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 47 | 2,754 | 0 | 694.66 | 0 | 3,448.66 | 0 | 1 | 92705 |
19 | 51 | 40.32 | 0 | null | null | 44 | Helendale | 2,626 | Month-to-Month | United States | 0842-IWYCP | Stayed | 0 | 0 | Female | 1 | Cable | 34.757783, -117.33997 | 34.757783 | -117.33997 | 0 | 44.95 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 4,948 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 46 | 2,168.9 | 0 | 1,854.72 | 0 | 4,023.62 | 1 | 1 | 92342 |
79 | 6 | 5.14 | 0 | null | null | 66 | Roseville | 6,161 | One Year | United States | 7994-XIRTR | Stayed | 0 | 1 | Male | 1 | DSL | 38.784329, -121.373245 | 38.784329 | -121.373245 | 0 | 65.25 | 0 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 25,418 | 1 | Q3 | 0 | 4 | 1 | California | 1 | 0 | 0 | 54 | 3,529.95 | 0 | 277.56 | 33.07 | 3,774.44 | 0 | 1 | 95747 |
53 | 0 | 16.72 | 0 | null | null | 57 | Sherman Oaks | 4,451 | One Year | United States | 5961-VUSRV | Stayed | 0 | 0 | Female | 0 | null | 34.147149, -118.463365 | 34.147149 | -118.463365 | 0 | 19.35 | 0 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 22,085 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 12 | 219.35 | 0 | 200.64 | 0 | 419.99 | 0 | 0 | 91403 |
61 | 0 | 22.97 | 0 | null | null | 22 | Turlock | 4,204 | Month-to-Month | United States | 7542-CYDDM | Stayed | 0 | 0 | Male | 0 | null | 37.529656, -120.854357 | 37.529656 | -120.854357 | 0 | 20.05 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 24,708 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 18 | 358.5 | 0 | 413.46 | 0 | 771.96 | 0 | 0 | 95382 |
34 | 0 | 26.11 | 0 | null | null | 23 | Platina | 3,971 | One Year | United States | 6924-TDGMT | Stayed | 0 | 0 | Male | 0 | null | 40.367964, -122.937379 | 40.367964 | -122.937379 | 1 | 20.55 | 0 | 0 | 6 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 215 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 11 | 184.95 | 0 | 287.21 | 0 | 472.16 | 0 | 0 | 96076 |
50 | 25 | 22.86 | 1 | Dissatisfaction | Network reliability | 90 | La Habra | 4,154 | Month-to-Month | United States | 4510-HIMLV | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.940619, -117.9513 | 33.940619 | -117.9513 | 0 | 69.8 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 67,354 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 1 | 69.8 | 10 | 22.86 | 0 | 102.66 | 0 | 0 | 90631 |
73 | 21 | 6.25 | 1 | Competitor | Competitor had better devices | 71 | Morgan Hill | 2,233 | Month-to-Month | United States | 9253-QXKBE | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.161544, -121.649371 | 37.161544 | -121.649371 | 1 | 94.45 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 41,707 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 0 | 1 | 29 | 2,653.65 | 0 | 181.25 | 0 | 2,834.9 | 0 | 1 | 95037 |
61 | 21 | 48.69 | 0 | null | null | 71 | Lincoln | 3,142 | Month-to-Month | United States | 3384-CTMSF | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 38.922812, -121.312005 | 38.922812 | -121.312005 | 1 | 104.1 | 1 | 0 | 2 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 15,286 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 47 | 5,135.15 | 0 | 2,288.43 | 0 | 7,423.58 | 0 | 1 | 95648 |
52 | 8 | 44.67 | 0 | null | null | 33 | Mammoth Lakes | 6,043 | Month-to-Month | United States | 7824-PANSQ | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.550074, -118.837167 | 37.550074 | -118.837167 | 0 | 80.65 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 8,217 | 1 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 58 | 4,807.35 | 0 | 2,590.86 | 0 | 7,398.21 | 0 | 1 | 93546 |
21 | 73 | 36.05 | 0 | null | null | 65 | Moreno Valley | 4,842 | Month-to-Month | United States | 8535-SFUTN | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.907361, -117.109972 | 33.907361 | -117.109972 | 0 | 106.45 | 1 | 0 | 0 | Offer B | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 12,743 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 61 | 6,300.15 | 0 | 2,199.05 | 0 | 8,499.2 | 1 | 1 | 92555 |
47 | 7 | 0 | 0 | null | null | 48 | Cayucos | 2,510 | Month-to-Month | United States | 1853-ARAAQ | Stayed | 0 | 1 | Female | 1 | DSL | 35.511833, -120.918713 | 35.511833 | -120.918713 | 0 | 50.35 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 0 | 3,220 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 26 | 1,277.5 | 0 | 0 | 0 | 1,277.5 | 0 | 1 | 93430 |
47 | 19 | 24.08 | 0 | null | null | 25 | San Rafael | 4,004 | Two Year | United States | 2193-SFWQW | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 38.018065, -122.546024 | 38.018065 | -122.546024 | 1 | 111.95 | 0 | 1 | 9 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 28,403 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 8,033.1 | 0 | 1,733.76 | 0 | 9,766.86 | 0 | 1 | 94903 |
38 | 4 | 11.3 | 1 | Competitor | Competitor had better devices | 68 | Amador City | 5,640 | Month-to-Month | United States | 1184-PJVDB | Churned | 0 | 0 | Male | 1 | Fiber Optic | 38.431407, -120.8421 | 38.431407 | -120.8421 | 1 | 79.95 | 0 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 222 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 1 | 10 | 857.2 | 0 | 113 | 0 | 970.2 | 0 | 1 | 95601 |
28 | 0 | 42.49 | 0 | null | null | 34 | Modesto | 5,267 | Two Year | United States | 6980-IMXXE | Stayed | 1 | 0 | Female | 0 | null | 37.672906, -120.946594 | 37.672906 | -120.946594 | 1 | 20.2 | 0 | 2 | 5 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 47,613 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 69 | 1,412.65 | 0 | 2,931.81 | 0 | 4,344.46 | 1 | 0 | 95355 |
32 | 26 | 17.87 | 0 | null | null | 72 | Vallejo | 5,590 | Month-to-Month | United States | 3301-LSLWQ | Stayed | 0 | 0 | Female | 1 | Cable | 38.093701, -122.276589 | 38.093701 | -122.276589 | 0 | 66.1 | 1 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 159 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 29 | 1,912.15 | 0 | 518.23 | 0 | 2,430.38 | 0 | 1 | 94592 |
41 | 28 | 31.09 | 0 | null | null | 48 | Durham | 5,123 | Month-to-Month | United States | 4472-VESGY | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 39.607831, -121.777959 | 39.607831 | -121.777959 | 1 | 98.15 | 1 | 1 | 6 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 3,524 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 52 | 4,993.4 | 0 | 1,616.68 | 0 | 6,610.08 | 0 | 1 | 95938 |
50 | 0 | 15.04 | 0 | null | null | 65 | Eureka | 5,409 | Two Year | United States | 1734-ZMNTZ | Stayed | 1 | 0 | Female | 0 | null | 40.796621, -124.15428 | 40.796621 | -124.15428 | 1 | 25 | 1 | 2 | 1 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 23,224 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 11 | 300.7 | 0 | 165.44 | 0 | 466.14 | 0 | 0 | 95501 |
24 | 26 | 32.93 | 0 | null | null | 49 | Hemet | 5,037 | One Year | United States | 9289-LBQVU | Stayed | 0 | 0 | Male | 1 | DSL | 33.734933, -117.044145 | 33.734933 | -117.044145 | 1 | 70.15 | 1 | 0 | 5 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 25,694 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 64 | 4,480.7 | 0 | 2,107.52 | 0 | 6,588.22 | 1 | 1 | 92545 |
51 | 3 | 22.56 | 1 | Dissatisfaction | Lack of self-service on Website | 76 | San Jose | 2,876 | Month-to-Month | United States | 8364-TRMMK | Churned | 0 | 0 | Female | 1 | Cable | 37.424655, -121.74841 | 37.424655 | -121.74841 | 0 | 50.65 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Mailed Check | 1 | 40,568 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 3 | 151.3 | 0 | 67.68 | 0 | 218.98 | 0 | 1 | 95132 |
27 | 59 | 14.96 | 1 | Attitude | Attitude of support person | 78 | San Gabriel | 2,010 | Month-to-Month | United States | 7603-USHJS | Churned | 1 | 0 | Male | 1 | Fiber Optic | 34.114772, -118.089431 | 34.114772 | -118.089431 | 0 | 73.75 | 1 | 1 | 0 | Offer D | 0 | 0 | 1 | 0 | Credit Card | 1 | 23,444 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 1 | 0 | 12 | 871.4 | 0 | 179.52 | 0 | 1,050.92 | 1 | 1 | 91775 |
35 | 16 | 40.35 | 0 | null | null | 43 | Friant | 4,780 | Two Year | United States | 5055-BRMNE | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 37.027663, -119.69056 | 37.027663 | -119.69056 | 1 | 106.7 | 1 | 2 | 3 | Offer A | 0 | 1 | 0 | 1 | Credit Card | 1 | 1,125 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 67 | 7,009.5 | 0 | 2,703.45 | 0 | 9,712.95 | 0 | 1 | 93626 |
46 | 7 | 36.65 | 1 | Dissatisfaction | Network reliability | 81 | Irvine | 4,669 | One Year | United States | 2325-ZUSFD | Churned | 0 | 0 | Female | 1 | DSL | 33.720359, -117.733655 | 33.720359 | -117.733655 | 1 | 70.1 | 0 | 0 | 1 | Offer B | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 2,762 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 57 | 3,913.3 | 0 | 2,089.05 | 0 | 6,002.35 | 0 | 1 | 92602 |
56 | 22 | 6.99 | 0 | null | null | 76 | Carnelian Bay | 3,347 | Month-to-Month | United States | 9469-WEJBT | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 39.227434, -120.091806 | 39.227434 | -120.091806 | 1 | 90.35 | 0 | 0 | 4 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 1,943 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 37 | 3,419.3 | 150 | 258.63 | 0 | 3,827.93 | 0 | 0 | 96140 |
63 | 0 | 29.1 | 0 | null | null | 75 | Galt | 4,840 | Month-to-Month | United States | 4291-HPAXL | Joined | 1 | 0 | Male | 0 | null | 38.274451, -121.259201 | 38.274451 | -121.259201 | 0 | 19.85 | 0 | 2 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 24,194 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 19.85 | 0 | 29.1 | 0 | 48.95 | 0 | 0 | 95632 |
22 | 27 | 31.03 | 1 | Price | Price too high | 91 | Los Angeles | 2,318 | Month-to-Month | United States | 9124-LHCJQ | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.061918, -118.277939 | 34.061918 | -118.277939 | 0 | 85.45 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 44,004 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 1 | 85.45 | 0 | 31.03 | 0 | 116.48 | 1 | 1 | 90057 |