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Since you will need to remove the existing cables anyway, measure them and then order accordingly. That said, the chances of damaging something when you disassemble the display assembly are high enough, if you don't want to solder a new lead on the antenna, you may be better off simply purchasing a USB wifi adapter. You're going to be dismantling an assembly with plastic that is 10 years old -- the chances you'll damage something are not insignificant. | While reassembling my AW17 R3 I did damage my Wifi card pins and their antenna cables. It was a chance to upgrade the old card with a new one (Intel AX200). Now I am facing many choices to replace the old damaged antenna cables but I do not know if they are all ok to go with: 1- Buying any new antenna cable from amazon (Assuming it is just standard for any laptop) 2- Buying used AW17 R3 cable (Assuming it is specific for AW17 R3) 3- Buying any AW antenna cable (Assuming they are specific for AW laptops in general) 4- Trying to replace the damaged coaxial terminals of the cables with new coaxial terminals What is the best solution? and is there a choices should I avoid? [IMAGE][IMAGE] | 17 R3, WiFi card, antenna cables are damaged |
Disregard.I gave up and installed a new Samsung 970 Evo 1tb m.2. | Selling my laptop, and I wanted to wipe the drive. So, I removed it from the laptop, inserted it into an external enclosure, removed all partitions, and created one new one. After that, I went ahead and ran Eraser a couple of times.Reinstalled the m.2 in the XPS, plugged in a USB with a copy of Win10, and started the install steps but got totally stuck at the where do you want to install Windows screen. On that screen, no drives were listed, and trying to load the drives or drives did not work. I've tried going into the BIOS, setting the SATA operation to AHCI, and disabled secure boot.Do I need to obtain drivers for the M.2, or is it something else? | XPS 9550 Completly Formatted M.2 and Trying to Reinstall Windows 10 |
Hello, does the XPS 13 9380 have a second slot for additional storage? Is it possible to know it without disassembling the back cover? The person who sold me the computer says it does have one, but I can't find any confirmation online. XPS 9380 Setup and Specifications | Dell Canada According to that Dell page, your computer supports one of the following configurations: So, looks like you can have just a single drive. I suppose HDs are not even a thing anymore. HDDs are still in use. Some budget laptops still come with HDD rather than SSD. | Hello, does the XPS 13 9380 have a second slot for additional storage? Is it possible to know it without disassembling the back cover? The person who sold me the computer says it does have one, but I can't find any confirmation online. | Extra ROM slot for XPS 13 9380 |
Hi and thanks in advance. I used Dell Recovery Assistant to wipe my SSD clean and reinstall Win11. Afterwards i installed all needed/suggested drivers from the Dell website Support for Dell G15 5525 | Drivers & Downloads | Dell US What i tried afterwards in SupportAssist:a) SupportAssist >>Home >> Troubleshooting >> I want to troubleshoot my PC>> I want to check a specific piece of software => Starts working and never finished (even after hours of waiting). Just a progress sign in the middle going round and round. b) SupportAssist >>Home >> Troubleshooting >> I want to troubleshoot my PC>> I want to check my whole PC => Starts working but shows 0% for hours. The activity history shows later that it ended with a nonspecific error. c) SupportAssist >>Home >> Checks >> Do them all => no updates found, no files deleted, no performance optimization, 3 registry changes, unspecified error for hardware checks. So, at the current moment i really believe this to be a hardware issue with the GPU or at least some GPU-related part. All games break down with some kind of message with "LowLevelFatalError". When checking Windows11 "Security and Maintenance" => "View reliability report" then there i find many "hardware errors" with timestamps at the moment the games broke down. So now i´m gonna start Dell SupportAssist and use the button "Get Support" to make Dell fix this problem. Lets see what that will do. Might take a couple of days (or maybe unfortunately weeks) till i have more news, but i´ll post again! P.S.: i will add pictures tomorrow, since this Dell site won´t let me upload any pictures now (24h limit exceeded and so on --.--')... | CPU: AMD Ryzen 7 6800H RAM: 16GB GPU: Geforce RTX 3060 Games: Tiny Tactics, Detroit Become Human, Control Ultimate Edition In-game setting: All graphics set to the lowest, ray-tracking turned off Things I have tried: (1) updated nvidia graphics driver (2) turned off background irrelevant apps (3) uninstall and reinstall redownloaded nvidia graphics driver (4) redownloaded games I can't play the game for more than a couple minutes without crashing, while I see people playing the same game perfectly on the Dell G15 with lower hardware | Dell G15 5525, Games crashing after few minutes |
UPDATE:We found the fix for this problem. We set the SATA operation in the BIOS to AHCI instead of RAID, and now it properly shows the Bitlocker recovery when locked out. | Hi,We have Dell Latitude 5420 laptops that don't boot into the Bitlocker recovery environment when a user is locked out, forcing us to do a reinstall. When trying to unlock the drive using the recovery command prompt, the disk doesn't show up. However, when I boot into a Windows installer and use the command prompt from there, the drive does show up. When trying to unlock the drive using the command prompt, it gives a success message, but when restarted, it ends up at the same recovery screen as before, no bitlocker key prompt.The strange thing is now, Dell is currently replacing both the motherboard and storage drive, while this is not needed, if we reinstall the laptop, all hardware is working correctly.Looks like Dell is following a process but does not want to hear there is an issue in the BIOS or in the partition manager on the 5420 laptop.We can reproduce this issue on multiple 5420 laptops, but on other models we have, this issue does not occur. In my opinion, this is not a hardware issue, but more a software or BIOS issue. | Dell Latitude 5420: When locked with Bitlocker, laptop doesn't boot to
Bitlocker recovery |
Checked elsewhere on Internet and appears to be a duff battery - Returned battery and may or may not get a new one (ie this link ends here unresolved I'm afraid - I shall just run on AC power when I need to use it which is rare anyway). Thanks for contributions to date | Its ancient I know but still going strong - except this. Worked on AC but battery would not take a charge. Purchased new battery on Amazon and now it recognises battery, has charged it from 3% to 96% so far, no orange light but if I disconnect AC cord it powers off immediately. Have reset driver for battery control, reset all settings, changed bios battery, run diagnostics (nothing found). removed battery, held power button 2 mins, rebooted. All to no avail, only thing that has changed since I replace battery is that the amber light doesnt come on, and the battery charges and shows good charge. Any more ideas or are we looking at some sort of duff battery issue? | Inspiron 1564 Only Runs On AC - Wont run on battery |
Hey, go to the BIOS Setting, then Display and disable the "Hybrid Graphics". After your Deployment you can enable it back. It's just an workaround, but for me it helped to install every Precision 7670 Devices which I have here. | Hello We've been imaging Dell PCs for a while now so we've had the process down. We recently got the Precision 7770 and the PC can't seem to launch lite touch after the files have been transferred. We get this result whether we launch it through windows or PXE boot. The Dell logo displays and it just hangs. Has anyone else had this issue and what did they do to resolve it? We made sure that the BIOS was updated. Disabled secure boot Tried a Dell USB C to ethernet adapter | Precision 7770 hanging after lite touch download on MDT |
According to Dell specs it has a SATA 2.5 inch hard drive. I have a similar vintage 5577 model. I have a full size SSD installed in the hard drive space, without any adapters and it is a "loose snug" fit. 5 years and no problems. Here is the link to service manual Inspiron 17 7737 Owner's Manual (dell.com) | Dear all,One of my remote clients has a dell notebook with the IDs from the picture bellow. Can you please tell me if the notebook uses standard S-ATA connections and we can add a standard S-ATA ssd without any adapter? Thank you!R [IMAGE] | Dell Inspiron 7737 hdd/ssd S-ATA connections |
The new SSD is likely slimmer than a hard drive, meaning you may need a spacer so that it connects to the system board. Example: [URL] | Hi! I recently found my mom's old Inspiron 1545 in the attic and decided to make it my university laptop. I plan on installing Linux on it and switching the HDD to an SSD. However the system won't recognise the SSD (Intenso 2,5" TOP 128Gb) when I connect it to the original storage slot of the laptop. I have an optical drive to storage drive adapter for laptops and I tried the SSD with it and kept the HDD connected to the main storage socket and it worked. So I thought okay I just install the OS on the SSD and set the CD-ROM as the boot source in BIOS. Well that didn't work. The system won't boot that way. I tried updating the BIOS but that didn't help either. The only way I can use the laptop is when the HDD is connected to the storage slot and SSD is connected to the optical drive slot and the OS is installed on the HDD but that basically cancells the whole idea of buying an SSD to make the system faster. Could you help me identify the problem? Maybe there is something wrong with the SSD? Thank you! | SSD only works when connected to optical drive slot |
In my experience with multiple E6330 and one E6430S which is close enough to 6430, a clean install of Windows 10 OS never has any issue w wireless. I suspect because you switched wireless on a previously installed OS that has old driver, it may have caused some messy driver conflict. I think before you give up on the new wlan (for E7240), try a clean install of Windows 10 and let Microsoft automatically find the best driver for the new wlan. A clean install imo is better than user messing around later downloading Dell or vendor driver. You can try this if you do not mind backing up data then wiping the hdd. If a clean install still results in Wi-Fi crash then you can choose the Dell oem dual band wlan validated for this model E6430. | Hey, I bought a Dell Latitude E6430 a few years back and even though it is slow compared to modern day laptops it's fast enough for me. Only problem for me was always the WiFi, I wanted to upgrade the WiFi card so I wouldn't be so dependant on using ethernet. I decided to buy a 'Intel Dual Band Wireless-AC 7260HMW' WiFi card. This has 2.4ghz and 5ghz which I assume is good, also it has Bluetooth.. I think.. so I got it, put it in my laptop and tried it without drivers, my WiFi speed went up from 50mbps to around 150, I tried it again after downloading the drivers and got 255, which is probably as high as it will go as I'm 2room away from my router and my WiFi goes up to 300. So I tried gaming with it to test it properly and it was working fine.. until it wasn't. It would make my WiFi crash every few minutes so that I would have to sit and wait like 3minuted for it to work again. I need help with this, it seemed to work but maybe it's too powerful for the laptop?? I did this with a fairly powerful charger attached tho so I feel like that shouldn't be the reason, someone help.. please. | Upgrading Dell Latitude E6430 WiFi Card to Dual Band |
This spec page lists 128GB of 2666 RAM as compatible and knowing the price difference might be the most cost efficient upgrade. Now is 3200 a huge difference compared to 2666, slightly but not a noticeable difference in my experience. This web page at allthedifferences may help. | Hi there I'm new to the forum, I'm here today for a quick advice. As per the title, I'm planning on upgrading my RAM memory to 128GB on my mobile Precision 7750. Now, I currently have 64GB (non-ECC) [NAME] MHz, but just a single stick of 32GB [NAME], non-ECC is crazy expensive! However, I found a good deal for 64GB (2 × 32GB), non-ECC [NAME], and I was planning on buying two of them, then upgrade the RAM on my machine. The question is, is there any substantial difference in having 128GB [NAME] vs 128GB [NAME]? What I normally do is data analysis on genomic data, and most tasks are heavily reliant on RAM; in fact most often information are fully loaded on the RAM, and only once the execution is completed files are generated on storage memory. Let me know what I should do, also considering the not negligible difference in price. Going for the option [NAME] would result in a saving of ~700$! Thanks in advance. FYI these are the specs of my machine [IMAGE] | RAM upgrade |
My issue has been resolved. I unplugged the battery and held the power button for 15seconds and now seems to be working okay. I will come back if the problem still persists | Right so it started off the battery saying its not connected. Then it is saying can't supply correct power. Then my graphics card wasn't being recognized. But now it is and now my DP isn't picking up a connection. Also keeps telling me its installing components every 5 minutes. | x17 R1, going weird |
You do not need to turn it on. It's already on. That is the only network connection on that model. The setting is for computers with both Ethernet and wireless. | I am unable to turn on my wifi setting on my laptop. When I go into settings and try to turn it on, it will *display* that it's turned on, but switching tabs off and back onto it will show that it's still off and hadn't turned on at all. Model is Latitude 9520, OS is Windows 10 Enterprise ver. 19044.1826. | Wifi setting will not turn on |
Ok so i found fix, i forgot to plug in palmrest so my touchpad and keyboard dont work, after plug it in everything works fine except trackpoint (that has the broken tape) but i dont use it anyway, thanks for quick reply, now i can sleep well and dont waste money | Today i replace thermal paste, after this i saw that my keyboard and touchpad stop working, i saw that one tape from keyboard is torn but why touchpad stop working too? Maybe keyboard is not broken yet, can someone help me? Dell e7450 | Keyboard and touchpad stop working |
It looks like the ring on pin 2 (white) on the AC3160 is missing, which probably explains why the antenna cable will not snap on. Is by any chance that ring stuck in the antenna connector? | Hi,I just bought AC9260 Wi-Fi card,but somehow the right white cable of my Dell Inspiron 5559 (there are two, black and white) is built different and doesn't fit as the black.Before I tried to replace it I had AC3160 NGW.Now I can see that AC3160 has a different pin (number 2) to be connected to the white cable than number 1 pin. What can I do to solve this? So I will have fast internet soon. I added pictures of both NGW Cards and my laptop cables.Thank in advance [IMAGE]9260 NGW[IMAGE]3160 NGW[IMAGE]Cables | AC9260 NGW Wi-Fi Card doesn't fit to Dell laptop cables |
I had this issue as well. Exactly how you describe it, except for me it's "My Alienware" app ilo "My Dell" app.The solution that worked for me, to allow me to run the "My Alienware" app ( which came pre-installed in my Alienware laptop and also can be found in the Microsoft App Store ), was starting the "Services" app and modifying the startup type for "Fusion Service" to automatic, then clicking apply, and then start to begin this service. It had been preset to disabled. Doing this allowed me to be able to successfully run the "My Alienware" app which prompted me for an update ( worth it ). With the update finally completed, it now automatically brings me to the apps home page whenever I start the app.While inside of the "Services" app, I had found a number of other services that were set to disabled which once enabled would allow me to run apps such as "Support Assist" and "Alienware Update".Prior to getting this fixed I had been using Dell's Product Support page along with my service tag number to scan/diagnosis my laptop for drivers/repair issues.Hope this helps ! | Whenever I try to open up the My Dell app, it says "Application service must be started to run My Dell" then a UAC window open up for Net Command and then it loads for a long time and then finally says that there was an error, please restart My Dell and the cycles continue. | My Dell(app) not starting up. |
No one here can do that for you. Call Dell support and verify your system ownership. | Hello. Please help me to Unlock Bios Password. 1) JXD44D3-8FC82) 39YW173-8FC8 | Bios Unlock |
An interesting development. I took out the battery, left the laptop plugged in to the charger, and let it sit for 3 days, as I got tired of dealing with it. Turned it on (with battery out) and the flashing amber/white battery indicator did not flash and was turned off. Was behaving normally. Powered down the system, inserted the battery, connected the AC power adapter, and turned on the laptop. Again, no flashing battery LED and the system behaves normally. (well except for the USB being dead problem but thats another discussion). Appears the system healed itself. Hmmmm, I find the 'static charge bleedoff' explanation that I've come across in other posting as a bit of a reach as I've had the laptop powered down overnight, a good 10-12 hrs and it did not heal itself. So scratching my head over this one. Still going to get a MB for the future. J | With the battery only connected (showing 80% charge), the AC adapter not plugged into the laptop, the battery indicator blinks 1 white-1amber and keeps repeating. With the AC adapter connected (battery removed), the battery indicator blinks 1 white-1amber and keeps repeating. With both AC adapter plugged in and battery inserted, the battery indicator blinks 1 white-1amber and keeps repeating. Removed AC adapter and battery, held down the power button for 30 seconds, same behavior. Did windows diagnostic tests, and no problems detected. Am scratching my head bit... Problem? and fixes? Thanks | Battery indicator flashing 1 white, 1 amber. Diagnosis? |
We only tested/validated one 90W USB-C AC power adapter for the Inspiron 15 5510 = 2D1TJ AC power adapter, 65W, 19.5V, 3 Pin, 4.5mm, Chicony8XW1N AC power adapter, 65W, 19.5V, 3 Pin, 4.5mm, HuntkeyKPVMF AC power adapter, 65W, 19.5V, 3 Pin, 4.5mm, DeltaW1N63 AC power adapter, 65W, 19.5V, 3 Pin, 4.5mm, Liteon7R3FM AC power adapter, 90W, USB-C, Chicony63P9N AC power adapter, 130W, 19.5V, 3 Pin, 7.4mm, Liteon | I broke the 65W charger that came with my Inspiron 15 5510 earlier today. I went to Best Buy and bought a 90W Insignia charger. It isn't charging my Inspiron 15 5510 whatsoever, it may be maintaining power. At one point, I got a notification saying the charger was too weak to charge the Inspiron 15 5510. I looked at other posts on here and they all said 90W should work even better than 65W. Any idea what's going on? | Inspiron 15 5510, 90W charger not working |
There shouldn't be any problems with FHD 144Hz monitor. XPS 15 9510 has two TB4/USB-C ports and one USB-C port. Use a USB-C to DP cable. Read through these = XPS 15 9510 Setup and Specifications XPS 15 9510 External Display Connection Guide | Looking into acquiring an external 144Hz FHD (1920 x 1080) monitor for my XPS 15 9510. The specs of this machine are 11th Gen Intel Core i7-11800H with NVIDIA GeForce RTX 3050 Ti, 4GB GDDR6, 45W at 3.5K 3456x2160 60Hz. I was wondering if this machine is able to output and utilize the full potential of the monitor mentioned above? If so, what are some information and accessories I should I know for this process to happen? Thanks in advance. | XPS 15 9510, to external 144Hz monitor? |
Good Day to you!This is Biman the case owner of this ticket.This is a follow-up message regarding the systemAs informed before we’ve set up a service for your product We have got an update from the service team, they wanted to know if the end-user of the system can communicate with the service team in Japanese language Based on your response we will inform them accordingly and request them to proceed with the service. | My screen has smudges that won't come off and a small dent. I raised this issue with customer service months ago, and I still have not gotten a reply regarding this issue. I'd like to have my screen fixed and know how to prevent this issue in the future. Still in warranty and living in Japan, Tokyo. [IMAGE] | I have a Dell G5515 with screen smudges and damages. Raised a ticket, but no
reply. |
Great News! I went to the Intell website and downloaded the latest driver and now it works! | The current hardware is an Intell(R) Dual Band Wireless-AC 7260. I'm running Windows 10 Pro. I enjoy my E7440 and use it daily. Is there a solution? | E7440 will not recognize wifi 6 Router? |
Support for Inspiron 3793 | Drivers & Downloads | Dell Canada In the "Category" drop-down list, select "Application". But, check other categories, as there may be other applications such as Waves MaxxAudio Pro Application, which is listed under "Audio". | I recently had to do a clean install of Windows 10 on my Inspiron 3793. I would like to find the download link for the software that was originally on the laptop when I bought it in Dec. of 2020. | How to download original software for Inspiron 3793 |
You most likely keep it. First of all, a genuine battery for this model will cost around 165$ + Taxes, a third-party battery can be purchased in one-third of the price. Another fact is that you may often run into troubles like battery not charging, Swell or battery dying anonymously even after having full charge. All in all it's a gamble. I call it Lithium Lottery and trust me I have bough 100s of them in the past decade. So if it's charging fine, giving you a decent backup keep it. No point experimenting further. Answering your main query : No its not normal for a Genuine Battery (if it is) to loose this much capacity in few days | I installed a new battery 4 days ago (dell xps 13 9333), I did about 10 full cycles since (just to break it in and test it), battery health was 100%, today it dropped to 96%, is it normal? I'm worried... | New Battery Degraded Fast |
Running the SupportAssist - Get drivers & downloads - Recommended updates fixed the issue. | The option will not come up with my 3.5 mm jack on my input options as you can see below: [IMAGE] So I downloaded Waves MaxxAudio Pro audio as I was told to, to resolve, when using this for the first time it worked perfectly. But now for the second time after a wipe of my machine, the audio is greyed out. I don't know why this would occur as it worked fine with me beforehand? [IMAGE] Normally you can turn the top left button on but it is greyed out, is it something to do with the below, with which device you pick because I have tried all options and I cant seem to get the option ungreyed out. I think the problem lies with the "current default playback device is not supported". This is so weird as I have had it working previously with the same headset and machine, [IMAGE] | Vostro 5515, Waves MaxxAudio Pro audio greyed out |
Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement. | Hello, approximately one week after I am not sure what exact UEFI or OS update, the two left USB-C ports stopped working for HDMI. No screen is ever detected if I connect any USB-c to HDMI adapter, use any cable or any monitor in Windows or Linux. I tried several different monitors from Dell and Samsung, several USB-c to HDMI adapters including the one shipped with laptop, several HDMI cables. I also tried Windows 10 and Ubuntu 22.04. Everything works fine and screen is recognized and shows picture only if I use the one USB-c port on the right side of the laptop. Notice, that before the left two USB-c were working fine with all the USB-c adapters and monitors I tried.Other USB devices like wired network adapter or external USB drive work fine on those two left USB-cs. Uefi in my laptop is of the latest version 1.12.0.Could you please help me? Thank you! | HDMI does not work over two left USB-c ports on XPS 9510 |
1. The system has no adjustment or capacity for reading XMP on the memory modules nor any manual adjustment in UEFI setup. There is no advantage to high performance RAM (Vengeance, HyperX, etc.). 2. The CPU you have won't run RAM any faster than 2666 MHz. If you install faster RAM, it'll simply downclock. | Hi, it has been almost 2 years since i bought my Dell G5 5587 laptop with i5-8300h cpu and 8gb (2x4gb) of 2666MHz ddr4 RAM, and i believe it is finally time for me to upgrade to 16gb. Unfortunately there are so many upgrades on the market that it is hard to make a choice, and it got even worse when i came upon an old post that mentioned compatibility problems between my laptop and ram sticks that support xmp. From there i decided to see what ram sticks would work for me according to crucial compatibility tool [URL] Well, lets just say that after searching on that website i got confused even more as it showed compatible ram with 3200MHz that i'm pretty sure would not work on my laptop that supports only up to 2666MHz ( correct me here if i'm wrong ? ). Or maybe it does work but runs at lower speed and is basically useless for me to buy ? So the reason im writing this is, i would really appreciate if someone would answer these simple questions for me: 1. Does Dell g5 5587 really cannot run ANY sticks that support xmp ? If so how do i tell which ones are without xmp, most websites doesnt mention that. My first choice that i wanted to buy were Corsair Vengeance 2666MHz DDR4 2x8gb but i believe they do have xmp built in. I also considered HyperX Impact 2666MHz DDR4 2x8gb. ( links to both below, sorry for non-english website but the spec is visible ) [URL] [URL] 2. Is my laptop actually able to run 3200MHz ram like the crucial website says ? I've seen many posts saying that all the RAM sticks from there would definately be compatible with my desktop. If that makes any difference i'm running the latest 1.13 bios version. | Dell G5 5587 RAM Upgrade |
Spec Type it is possible to swap screen but unless you are an experienced laptop service technician it is better done by Dell depot. To dissemble the old screen it takes many steps some technically difficult for beginners. Accidents and damages to components and infrastructure may happen if you run into misadventures. | Hi all, I hope this finds you well. My dell Latitude 5400 has a screen resolution of HD 768p, is it possible to upgrade the panel to an FHD 1920x1080 non-touchscreen? Thank you. Currently Installed: Intended Upgrade: | Dell Latitude 5400 1920x1080 non touch screen upgrade |
Update = Dell agent assisted in updating multiple drivers which corrected the issue. | Hi,I have an issue with a new set of bluetooth headphones and my Dell Precisions 7550 Workstation. I'm using 64 bit Windows 10, and have all the latest drivers installed. The headphones are Sennheiser Momentum 4, using Bluetooth 5.2. The headset actually connects to the computer without issue; the problem is that I should see two options to select from as an output devices - Headphones and Headset. Currently, my only output option is Headset. This works fine for phone calls, but does not work for music (16Hz vs 48Hz audio). I switch back and forth between meetings and music, so this is important to me. I do not have the same issue with connecting the same headphones to my phone or personal computer - just my work laptop. And the headphones have full functionality when I try plugging them in via USB-C - it's only a bluetooth issue.Things I've tried include - factory reset of the headphones (twice), removing and re-adding bluetooth devices in the system's memory, deleting all other device connections for the headphones and turning off bluetooth on all previously remembered devices, rebooting computer, disabling/enabling realtek, deselecting the sennheiser headset as the input device to use the system mic array instead, turning on bluetooth system services in Windows Services. My company's IT department has spent 90min essentially trialing all the same things I've tried as well w/o success.Help? Thanks! | Dell Precision 7550 Bluetooth Headset vs Headphones Connection Issue |
Update: A tech came and fixed my computer really quick today. He is not the same person that was assigned to my appointment over and over again. I appreciate how fast and well this problem is resolved after I posted on this platform. | I got a Precision 5560, and it came with battery issue. First time I got it fixed, two services were scheduled cuz the battery issue was not be aware of at the first time. But the computer got fixed soon, it was acceptable, I was happy with the result. One month later, same problem appeared, and the 4-week-delay-in-service-(still-ongoing) drama came. I kept asking for explanations for the unacceptable delay, and why they are sending scheduling information everyday, but not reachable (I tried to call the tech but always direct to voicemail), and not showing up. No answers, dell support kept asking me to WAIT again and again. Here is the tedious and ridiculous timeline: The service request was placed on 08/09, on 08/11 I got a call (and the only call) from the tech, to schedule the same day service. But he realized the parts hadn't arrived yet, so he said he will get back to me the following day, when it's anticipated that the parts will be ready. On 8/12, two dell packages delivered to me, not to the tech. On 8/13 I informed dell support via WhatsApp about the packages. They said okay, “the engineer is scheduled for today”. But Nobody showed up. On 8/14, I informed dell support via EMAIL about the packages, because I found a email saying “If you need further assistance or you have any further queries about this case, please make sure to reply to my e-mail so you won't have to spend extra time dealing with other Dell representatives .” On 8/15 and 8/17, I received email about the tech will come today for service (with Unisys). Nobody showed up. I tried to call/text/and leave voicemail to the tech assigned based on the email, and there were no responses. On 8/17 I contacted dell support via email, indicating the issue “I understand there could be delay in service, but PLEASE, PLEASE, PLEASE give me a valid appointment time, instead of scheduling the appointment every day and not showing up. “ Guess I was not patient enough huh? So I silently waited for couple of days after that conversation. I am not receiving emails with the specific tech’s contact info anymore, but I am still receiving daily email saying I have an upcoming service scheduled for today. EVERYDAY. No one called/came. Pretty sure I didn’t miss any potential calls from them, picked up all the calls in these days, even all the spams. So waiting silently is not working, I started to contact dell support again. On 8/29, via WhatsApp, and was informed that I can expect ppl contact me within 24 hours. On 8/30, via email. Repeating same words. On 9/01 and 9/02 (yes, it comes to September now), they say they are sending emails to the provider AGAIN, and ask me to wait AGAIN. Today, 9/06, 4-week anniversary. Again, received email about the appointment is scheduled for today, I called/texted, the tech is not replying. I am writing this to commemorate this tough relationship. It is still just me, and my not-working-failure-twice-new laptop, staying at home like the worst home decoration you can ever have. Hey dell, Still got your things here (the new motherboard and battery for replacement). And they stare at me like souvenirs. Thank you for reading to the end, and yes, I am still waiting. After all, everyday is a promised service day. Don’t get me wrong, this is not fun and I am very upset. [IMAGE] | 4 WEEKS Delay In Service...Everyday is a promised service day |
in x15r1, The right windows key has the lock. So Fn+RightWin. Worth a try. | I was typing and saw a notification popup with a message that said "Windows Key Disabled". Now my Windows key does not work. I checked online, but videos and tutorials say with press Fn-F6, but that does not work on the x17 R2. The F6 key is marked with a letter E, and doesn't seem to be assigned to anything (and does not do anything with pressed with the Fn key). Any ideas how to fix this? | x17 R2, Windows key disabled |
Hello, I was having the exact same issue. I was able to solve it today by going directly to Dell's website and downloading a driver. You can find the driver update on the AW610M drivers page. I installed the AW610M firmware update from December 2021. Now the lights are working and I can also change settings in AWCC (Alienware Command Center). Hope this helps! | The lights on my AW610M stopped working suddenly on this out of warranty m15 R3. I think this may have happened after a Windows update but not 100% sure of this. Interestingly, the lights on my AW920H headphones had stopped working too at the same time. A full uninstall and reinstall of the AWCC didn't fix anything. But, when I reset the headset to factory defaults, the lights came back on and are now working as usual. The same reset on a the mouse didn't fix the lighting. Thoughts on what else I could try? | m15 R3, AW610M, lighting stopped working |
Did the laptop come with Windows 11? If so, you should be able now to clean install Windows 11 and it should activate automatically. There are a few ways to do it. Here is one: How to Download a Windows 11 ISO File and Do a Clean Install | Tom's Hardware (tomshardware.com) After that, you can install Dell SupportAssist and Dell Update, and use them to install latest Dell drivers. | I was looking for ways to bypass bitlocker as my code was not working and I came across many sources that told me to clean my drive in command prompt so I did this and now my computer doesn't recognise the drive and I am eternally locked in bios. Is there any way I can fix this? | Bitlocker encrypted my m2 and I was locked in my bios and I accidentally
cleaned the drive |
Update = After verifying ownership and completing troubleshooting, a DELL agent setup an onsite service. | I bought a brand new Dell Inspiron 5515 in April and it has been having serious issues ever since. I tried Dell’s mail in service where they replaced the motherboard. The computer still had issues so I sent it back in and they replaced the motherboard a second time, and replaced the charger with a new one. Not only does the computer have the exact same issues, but the charger they sent me is bent and now I am out $800, a computer, a charger, and time and energy I can’t get back. I want to file a complaint because at this point I just want a refund so I can get a computer elsewhere. short summary of issue: computer only turns on intermittently and now the charger is broken too | Complaint - Tech Support Mail in 2x did not work |
Dell engineering is aware of this issue and working on driver solution. New Realtek USB GBE Ethernet Controller Driver A28 will be published on November 9, 2022. | Hi, Yesterday, I updated the firmware on my WD19S dock to version 01.00.25 Since then, I have been seeing an issue with the wired LAN not always working, and the behaviour of WiFi being disconnected when the dock is connected does not seem to be working (I wonder if this is because the LAN connection has issues so it keeps WiFi enabled to accommodate?). Physical connectivity is fine, but even though I have received an IP etc via DHCP, I am unable to ping my gateway. A reset of the ethernet adapter seems to sometimes resolve the issue for a short while before it drops again. I have seen people report similar issues with this dock some time in the past, so not sure if this is a known issue for this firmware? WD19 docking stations - network dropout, USB dropout across multiple models - Page 40 - Dell Community Is there anything I can do, as it doesn't seem to be possible to open a ticket with Dell on this issue. Cheers James | WD19S Firmware 01.00.25 network issues |
Yes if you set bios>sata operation to AHCI and save change. Dell default is raid. SATA OperationAllows you to configure the internal SATA hard-drive controller. The options are: | i have a latitude 5591, it's configured with the original M.2 SSD in the bay to the left of the battery.this bay could be used with a 2.5" SATA drive with the optional 6NVFT SATA adapter - which i do have.I'd like to install a spare 2.5" SATA drive (SSD, not spindle) in addition to the M.2 that's already in there, but the M.2 takes up about 1/3'rd of the space of the 2.5" drive. I have opened up the 2.5" SSD and found that the actual electronics would allow me to shorten the 2.5" drive case so i can get both it and the M.2 to fit the space. so the $64 question is - will BIOS recognize and allow access to both drives?is there anything special i need to configure in the BIOS to allow it? Thanks | two drives in a latitude 5591 |
If it is battery issue, remove battery from laptop and try again, but it sounds like a motherboard cmos issue. | Hi everyone, One of our users has a Latitude 7400 2-in-1 that won't power on. Keyboard or power button don't light up. Only on the side the LED indicator lights up with an amber light and stays on if you hold the power button. I tried disconnecting the battery and holding it for 30 seconds and then plugging in an AC adapter but the same thing happens with the indicator. [IMAGE] Is this a battery or a mainboard issue? Are there any other tests I can do, to try and fix my issue. | Latitude 7400 2-in-1 Won't Power On. Solid Amber Light When Holding Power
Button. |
Update - Nevermind have it working now! Wasnt plugged in properly. | Hey there, i have a work laptop, the Dell 9410 Latitude series, and i bought the below adaptor but unfortunately cannot get anything showing on my 2nd monitor. Anyone able to advise? I have plugged in a usb headset which worked, but the HDMI is not showing up so far unfortunately. I worked with companies IT department and he couldn't see any issue on the driver side. 3 Port USB-C to HDMI Adaptor - Kmart | HDMI - USB C adaptor not working |
Update = After confirming warranty and ownership, Dell agents troubleshot the issue and then setup the service. | I had raised issue for keyboard replacement on August 4th. Still they are telling it will take another 28 days. Worst service. Even Account manager is telling already escalated to top management but no update yet. | Latitude 3420, keyboard replacement issue |
Run the diagnostics outside of Windows (F12 a few times before Windows loads, at powerup). If you do not see any errors there, it's an artifact of support assist probably trying to test hardware your system does not have. | Hi, I got a "Video Card - Fail" running a Manual Hardware Scan on my Vostro 5320, which has a Shared Graphics Card - Intel Iris Xe. Would this be a real hardware fault or due to the type of video card. [IMAGE] | Vostro 5320: Video Card Fail running Manual Hardware Scan |
The Inspiron 3583 can accept a M.2 NVMe SSD. I know because I have the same exact model and I've installed a NVMe as my boot drive. The M.2 drive can be seen in the BIOS screenshot that the OP has posted. As for upgrading storage, the OP should keep the NVMe SSD as the boot drive and add a 2.5" SSD for additional storage, that is, if the OP doesn't want to copy the existing NVMe to another NVMe of a larger capacity, or reinstall Windows and apps on the new NVMe. The downside is that the total storage will not be split across the two drives, and files would have to manually be saved or moved to the second drive. Personally, I would purchase a M.2 NVMe-to-USB adapter, install the new NVMe drive in it, connect it to the computer and use Macrinum Reflect to copy the partitions from the existing NVMe to the new one, then shut down the computer, switch the NVMe drives around and boot. Or...should the OP want to install a fresh install of Windows on the new NVMe, the adapter can be used to copy over existing files from the old NVMe. | I've watched You Tube but am still so confused. First, I have no idea which hard drive I have now. All I know is it's not nearly enough room for what I need, so I'm quadupaling it. Second, do I replace or add, or do I even have the option. I don't want to lose all my data. The installation part I think I've got, but my question is, if I am adding a 1TB SSD Crucial hard drive (the thin kind, not the box), do I need to clone my existing hard drive or will it all still be there since I'm adding, not replacing? If so, do I need a special cord or USB attachment? What if I have everything backed up to a recovery drive (USB) and on the cloud? Please explain this to me like I'm a 5 year old. LOL. Also adding 8GB ram to make 16 total. This is what I purchased. Crucial 8GB Single DDR4 2666 MT/s (PC4-21300) SR X8 SODIMM 260-Pin Memory - CT8G4SFS8266 Thanks in advance. Ally | Help with adding SSD and RAM on 3583 laptop |
If anyone was interested, I managed to find out the power supply is a 12V 500W. It's basically an 80+ Platinum power supply. it was this code here: 12MXJ : MOD,CHAS,L6,500W,EPA,L,5000 If anyone knows the others I'll mark yours as the solution, but for now this is the information I was mainly looking for. | Hi Dell Gurus! Hope you had a great Christmas and New years! Please may I ask whether there is a support page that explains the codes on the "System Configuration" page. When I open it up you have to decipher the codes, I don't know what they mean, I can make out CPU and GPU details as I know what I'm looking for but any more detail like what the power supply is not readable for me. I'm quite new to PCs so I'd really appreciate any help. To give an example, I've screenshot one of the components/software that doesn't make any sense to me.[IMAGE] Please let me know if you know. Thank you Kind regards, Yogi | Understanding the System Configuration [when you click "View product specs" on
support page] |
I had probably the worst contact I ever had with Dell support about this. I solved my problem, but no thanks to Dell support. Without going into details about all the things that were bad, here are the answers: | I have a Precision 7560 with Windows 11. I want to install a second Windows 11, creating a dual-boot setup with two installations of Windows 11. (The main reason for this is to have another Windows installation that I can use to troubleshoot configuration problems without destroying my current installation or otherwise make it unusable. If I then get everything working on that second installation, the idea is to eventually make it the main one and delete the first installation.) My first question is whether I can use the Dell OS Recovery Tool to create a second installation, ideally already with the correct drivers. Is this possible? Does it work similarly to the normal Windows setup, that allows me to select the partition into which to install Windows? (I already have created a partition on my disk for a second installation.) In case that doesn't work, I guess I could use a USB stick with the Windows 11 setup program. It needs a disk driver to see my (NVMe) disks. What driver(s) would I use, and how do I get them in a form that the Windows 11 setup program can use? Thanks! | Install a second Windows 11 |
Yes. 5490 video ports: External display support DP over USB C means it can transmit display port type video. The monitor has It can display video from laptop and charge the laptop at same time. | I have a 5490 and am considering purchasing the S2722QC monitor for home working. Can you advise if they are compatible via the USB-C connection? | Latitude 5490 compatible with S2722QC |
Ok, figured it out. 4M Screw 10MM long. Found at Home Depot - have to look inside the bins in the nuts and bolts aisls. I also found these on Amazon that may work - [URL] | I am looking for the screw size for the stand to that holds the computer. Inspiron 24 AIO 5459. There are 4 holes, think it says M4 on the back but not sure if that is the screw size and how long the screws should be. Thank you. | Scews for Stand inspiron 24 5459 |
not sure if it is worth it to buy/replace just the mobo when a working unit with damaged lcd screen is on sale for less. LCD passing test has no bearing on pc ability to pass POST. looks like you have done all you can. | Got this Laptop off of a friend who said I can have it if I fix it. She said one day it started doing that and hasn't worked since. The fans turn on, and theres nothing, but if I do the LCD BIST it starts and runs normally, no problems. If I connect it to an external display theres no output either. I've reset the cmos, swapped out RAM, almost everything short of replacing the motherboard. Just want to see if there's anything else I can do before replacing the mobo. | Latitude E7250 turns on and passes LCD BIST but wont go passed that |
Update = Issue was resolved per system exchange. | I had a system board replacement which I detailed here . Since the replacement, my touch bar has stopped working. To be more explicit, there is no sign of life other than the touch bar being extremely hot. The capacitive keys don't light up at all. What makes this worse is that every time I want to boot into the BIOS I have to remove the battery, drain the residual power and then boot it up again. What I have tried: * Updating the BIOS. I updated to the latest at the time of the post 1.7.1. * Running the diagnostic test from the BIOS screen. Which returned an error code of 2000-0315 ( I guess this is related to the high temp of the touch bar) Setup: Running Ubuntu 22.04 lts Any help will be greatly appreciated | XPS 13 plus - Touch bar not working after system board replacement |
[NAME] By the OP's name, I am assuming her/him to be in India. Dell India only provides 14 days return period. Dell India Consumer Terms and Conditions of Sale 9.2 If you are an end user customer and wish to return a product that you have directly purchased from Dell in India, we are happy to offer an exchange or refund, provided the products are returned to Dell within 14 calendar days from the date of delivery. | I got my laptop on August 11, 2022. One month later it was not working. I contacted the customer care on August 24. Till now I'm using the faulty product. Within 11 days only it stops working. | G15 5511, worst service |
Is the battery OEM, or third party? Third party batteries often lack the circuit necessary to communicate status with the system. | I installed a battery replacement today on my Dell 13-5368. The battery indicator stays on but, the Windows 10 system tray battery status indictor reads "Fully charged 100%". I have run the battery down to 20-30% and recharged it back up to 100% multiple times. The indictor light never goes out, though that what it's supposed to do once the charge reaches 100%. All the battery tools tell me it is functioning properly. [IMAGE] | Dell 13-5368 battery indicator stays on |
Further observations on the 'problem'. It seems that it is not necessary for that setting to remain at 'Sonic sounds for headphones'. It can subsequently be set back to 'Off', and the headphones will keep working. There is one slightly odd quirk that remains: If you have the headphones working with the setting 'Ssfhp' (saves typing), and you then set it back to 'Off', and then click the 'Test' button, you will hear a short sharp sound in the left earpiece for that very first click of the button. Subsequent clicks of 'Test' will work as expected. Setting back to 'Ssfhp' naturally continues to work, but then setting it back to 'Off' once again causes the first click of the Test button to fail. All of which is of little import. The real item of importance is that it has to be set away from the 'Off' condition just once. Up until today I would have clicked on 'Test' a hundred times or more while I tried all sorts of other things, all to no avail. Whether or not it is possible at the very start (new system) to simply change the setting to 'Ssfhp' then back to 'Off', or whether it is necessary to exit the 'Settings' app between changes is something I don't know. Whether reinstalling the system will revert it to the 'not working' state, I don't know. I suppose it is possible there is some sort of non-volatile-memory associated with the audio hardware that wouldn't be affected by a reinstall. Lots of possibilities, but it's still curious that there is the one-time failure of the 'Test' button after switching 'Spatial sound' back to 'Off'. I'm just happy that it's working now! | If your headphones won't work on your new Inspiron 5320, don't call Dell, and don't call Microsoft. They both will say 'update the driver', and when that doesn't work then "Ok, we'll reinstall the system" (MS). Which, of course, also did nothing for the problem; but they were long gone by then. To cut a long story short, if you go to Settings/System/Sound and scroll down, there is a box labeled 'Spatial sound', with a default value of 'Off'. I had previously noticed it, but figured it was for people with external speakers etc etc. Wrong! Maybe that's what it is/was intended for, but it appears that a by-product of having it set to 'Off' is that your headphones won't work. The system (MaxxAudio) detects that you have plugged in headphones, and announces it in a little pop-up notification, and all the Diagnostics/Troubleshooters/Test-buttons will say that there is no-fault-found. It's just that your headphones won't work. Click on the drop-down selection next to the 'Off' state and select the (only) option 'Windows Sonic for Headphones'. Voila, all your problems are solved! Having got all of that out of my system, I still only feel a little better. I don't mind if Support can't sort out a significant problem (it can be hard enough on-site, let alone at a distance), but to be unaware of such a simple bug.... I would guess that it wasn't designed to work the way that it does, but until something is changed (probably the driver), beware. | Fix Headphones-Not-Working Inspiron 5320 |
Integrated sensor hub driver under "Chipset". [URL] | Hello, I am trying to find a driver for an uninstalled PCI serial port listed in device manager. Device PCI\VEN_8086&DEV_9DFC&SUBSYS_08941028&REV_30\3&11583659&0&98 requires further installation. I have tried all the drivers from Intel and dell. Could have missed one. Please help identify correct driver for win 10 fully updated. Thanks Thanks[IMAGE][IMAGE] | Dell 7386 pci serial port driver windows 10 |
[NAME] The first link is correct but it seems to be taking the wrong path. Here it is again. [URL] No add, just run. Regards, U2 | September 3, 2022 Hi Dell Tech, I'm NEW to this community and I need help for what I'm looking for.... I'm taking care of my Mom''s Dell Inspiron 1525 laptop which has Windows Vesta. She has passed away 6 years ago, and I do like her laptop and I'm taking care of.it. But I found out in the "Device Manager" that the "Base System Device" is missing a driver. There are 2 of "Base System Device" which I was able to cover the one driver. Someone sent me the driver that worked. But it doesn't cover the 2nd "Base System Device" as well. Here's the name of the driver that I received and it worked on the first Base System Device. 20428538_59898591f069c72e41b32bc26545f617003d32cb.zip I was advised to rename it as "CAB" at the end of the name of the driver. Then I was able to update the 1st Base System Device with that driver. GREAT!!! But I repeat the same step on the 2nd Base System Device, and Windows says: :Windows is Unable to find driver". So, maybe this 2nd Base System Device require a different driver for it???? This is a DELL Inspiron 1525 with Windows Vesta. Hope all helps with answers. Thank you for letting me join in. Hope that I get answers and where to get such driver. Thank you, Eugene Seatac, Washington | Base System Device Driver for DELL Inspiron 1525 |
I had this and it was provoked by using "active" headphones that put out a small current. It seems that the laptop thought it was a mic so I don't use these now. Anyway, part of the problem was that I had maxxaudio on delayed start. When I stopped the delay it was ok. | my laptop recognizes i put headphones *in*, but it still decides to play sound from the laptop speakers instead of through the headphones. i searched for a solution and it said to enable "waves maxxaudio" but that's not even an option, it's nowhere to be found. | headphone issue |
I installed older BIOS 1.6.0, unplugged the WindowsToGo Disk quickly after reboot and allowed the original Windows Bootloader to start Windows 10! It worked and unlocked the drive! | Another computer got locked with this Windows update. The only protector available is in TPM and the secure boot comfig has changed. Please release a new BIOS update for this Ryzen 5 laptop to fix the issue. I assume the dbx keys are at fault here. Thanks. [URL] | Inspiron 5515 bitlocker locked due to botched Windows update 2022 |
Any Ethernet upgrade would need to be external (USB 3); the internal 10/100/1000 Ethernet is on the system board and not upgradeable internally. For WiFi, you can still find WiFi 6 cards in half minicard (half mini PCIe) format, though not from Intel. All of Intel's WiFi 6 cards are M.2/NGFF, which will not work with the system. Example: [URL] | Hi, For a 2012 released Alienware M18x R2, what options are there for upgrading network cards? I have Virgin media with 1.1 to 1.3gb download speed (most often). Thanks | M18x R2, network card upgrade options? |
Hi again, & once more thank you for your helpful and considerate reply. Since yesterday I have, however, found out that the USB-C size connector on the laptop is in fact a Thunderbolt 3 port (I didn't know and the seller didn't either) so I think the immediately most obvious solution would be to use the Thunderbolt 3 port to connect with a suitable docking station - and then connect both the monitors to this dock. In this way I would only have to plug & unplug one small cable when using the laptop elsewhere. Mind-boggling BTW that signal speeds on these small connections now have reached 40 Gbps (although I think this is Thunderbolt 4 standard) ... Speedy, indeed ... In any case many thanks for replying & helping out - it is great to be able to find this kind of backup when matters are beyond my fields of knowledge Cheers & have a good day, Jesper M | Hi all, I have a question that I would appreciate getting a bit of help with: As it is I have just bought a Latitude 7490 (seems to be a fine laptop BTW) - yet for some reason I cannot make the HDMI connection to my monitor go beyond the 1920*1080 resolution that is the native resolution for the laptop's screen. The 7490 finds a monitor with the correct model No. (IIyama PL2779Q) but even if the monitor's native resolution is 2560*1440 the 7490 does not show this as an option. Trying to register a new monitor gives no result. I think I have tried everything that is immediately accessible in the "monitor setup" dialog - so I would much appreciate help from someone who knows what can be done. Cheers & thanks for any help in this! Jesper M | Cannot set up external monitor to high resolution ... ? |
Solved with authorization for Thunderbolt device. [IMAGE] | I'm using Thunderbolt Dock - WD19TB with XPS17 9700. Yesterday I've formatted the laptop and I've installaed Ubuntu 22.04 in dual boot with Windows 11. Previously I had the same setup with Ubuntu 20.04 instead. The ethernet cable is linked to the WD19TB and when I used the configuration Windows11/Ubuntu20.04 I could use internet withouth problem. Now I can use internet from ethernet only when I'm on Windows 11; with Ubuntu 22.04 I can use only the WiFi from XPS17. I need to use the ethernet on Ubuntu 22.04, how I can solve this problem? | Ethernet connection from WD19TB doesn't run |
Installing the Nvidia GeForce RTX 30.0.15.1280 driver corrected the issue. | m17 R5 AMD 2900 working fine until latest AWCC update. Now not recovering from KB sleep after 1 hour as set. Nothing works - mouse, kb any key, ctrl shift esc, power button nothing! Only solution so far is to power cycle. | m17 R5, latest AWCC, no recovery KB sleep |
As long as the charger provides the rated power output, yes. | I've just received my new laptop and it has arrived with a 65W USB C charger. There is no dedicated charging port, so the only way to charge it is through one of the USB C ports. My question is, can I slim down the amount of cables I have to carry around with me? Can I get a cable to charge my laptop from a generic USB C charger or even a power bank? It seems a bit silly that I have to use the Dell one as it's another cable to carry around and it takes up one of my USB C ports. | USB C charging - Inspiron 14 7425 2in1 |
None of the Dell Docks (TB16/TB18DC/D6000/WD15/WD19/WD19S/WD19TB/WD19TBS/WD19DC/WD19DCS) were validated/tested with Alienware Laptops. Check the online Dell Commercial Docking Compatibility. Notice some Consumer XPS Laptops are listed, but not Alienware Laptops. | Hi Folks, So, we bought a x14 and a x15 for some project work but needed a docking solution. Without one listed we went and bought x3 WD19DCS docks (there was more than a 3 month waiting time for one so it didn't seem wise to just get one and then wait another 3 to 6 months if it worked). Does anyone know if they're working on dock firmware / laptop bios to make these compatible as they currently do not work together? If you update the firmware and drivers on the dock then it doesn't really work at all (DisplayPort and power works but the Ethernet port and USB do not). If you update the bios of the Alienware then it kind of works but only if you don't update the firmware on the dock. The displays work sometimes for two of the three display outlets (sometimes the second DisplayPort and sometimes the HDMI don't work), the USB work and one of the two lights on the USB-C power chord is lit. Ethernet does work mostly (sometimes need to reboot). Thought I'd warn others and put in a question as to whether the top Alienware laptop Dell makes will work with the top dock that Dell makes. Thanks. | x14 R1, WD19DCS Docking Station compatibility? |
Had to flash the firmware on my dock but it came back | Hello, I never had this U4320Q USB downstream port problem when I was connecting the U4320Q to my Dell OptiPlex desktop. I was trying to use the USB downstream ports on my U4320Q monitor, but they're not working. I tried connected it to the USB/TB4 port on my XPS 15 7590 but it only shows up as a USB-C monitor that way. When I connect my XPS 15 7590 to my Dell WD22TB4 dock using the TB4 cable, then connect the U4320Q to the WD22TB4 using DP-to-DP cable for video and USB-C-to-USB-C for data, it still won't work. The USB device will show up in my Device Manager as a "Universal Serial Bus devices --> Billboard device" but won't let me connect any downstream devices. Any help would be appreciated since the docking station only has three USB-A ports on it and I need more than that. Thanks | XPS 15 7590, WD22TB4, U4320Q USB downstream ports not working |
Capacitive stylus, yes -- if it's a touchscreen. Active stylus (i.e., pressure-sensitive precision pen) -- no. There is a 2-in-1 version of the XPS 13 that has been announced, but the standard clamshell XPS 13 Plus does not support an active pen. If you want the precision writing of an active pen, you need to return the Plus for this model. [URL] | Hi, Just wondering if my OLED touch screen on my Dell XPS 13 Plus 9320 is compatible with any Active Pen or stylus? If so, any recommendations? | XPS 13 Plus 9320, Active Pen/stylus compatibility? |
I am assuming you don't have any data to loose as you have tried Dell SupportAssist OS recovery already. Your options are to create bootable USB using either of these 2 methods. You can boot from this USB from F12 menu and initiate a clean installation of OS. Media creation tool (My preferred) Dell USB recovery tool. | The heading kind of says it all. I tried BIOS troubleshooting options. I was very unhappy when factory image restore loaded Dell SupportAssist Recovery but it did nothing other than run a loading message. Even when run overnight. What now? | Dell Inspiron 5406 2 in 1 upgraded to Windows 11 now stuck with Bitlocker
recovery |
It's confirmed to be a Nvidia issue so it's up to them to fix it. It only affects Mux switch laptops and not advanced optimus devices under dgpu mode. | Hey!I got a new alienware x17 R1 two months ago. Last week when I close the lid, the laptop shuts down. I have nothing new installed, just Windows 11 updates. I try like everything from control panel and all settings are all right. Can somebody help me with that issue? | x17 R1, close lid, laptop shuts down |
Thanks Dell customer care.. i just received a message from the virtual chat that you guys have decided to replace the damaged key pad. Will be waiting for your service team to do the needful. Hope the issue will be resolved asap | Hi, Bought laptop 11 months dell inspiron 15 3450Uwith black colored key board. Within a few days the letter A lost its color, then letter S started losing color, now even space bar. I don't know why the build quality is so low. I am sure the color would have gone from all keys if I continued using it. I bought a Dell external keyboard 6 months back and I have been using it and it is working fine. Another complaint is when I connect the keyboard and mouse dongle, the Touchpad stops working or works sluggishly. Don't know where the problem lies. Now with Windows 11 here, system slows down so much despite SSD. When I open Outlook, browser and some normal application, there goes 98% system resources. If I open another application, it takes for ever. Though I don't think it is a problem with Dell, just wanted to know if there is any solution for it apart from making it 16GB RAM. | Inspiron 15 3515, discoloration of keys |
You really don't need a service tag on a old model. That's for computers still under warranty in case support is needed. Your old tag is gone now. It was on the old board. Just use the model number for parts or help from users here in the forum. Include your operating system when posting. | I purchased a replacement motherboard from eBay as I had no warranty on the device and they didn't give me a service tag number so I am stuck and the service tag utility screen if I put the service tag associated to my computer will it allow the computer to boot up or will it lock the motherboard, I am also awaiting a response from the seller. | Precision 5560 service tag utility screen |
I followed the steps as presented by Dell-Chris M and described by peterwbaker as above and I fixed the issue. In my experience of having system restarting many times, the critical notes in fixing this are: (1) to disable the Auto BIOS Update when install BIOS 1.6.0, and (2) using the right-click mouse command "Run as Administrator". Hope this helps. | Hello, I recently bought the XPS 13 Plus 9320 from Dell. I got it August 16 so it hasn’t even been a month of ownership. This problem started yesterday when I did a driver update, When I shutdown the laptop, it turns back on in even when the lid is down and this causes the battery to drain when I come back to use it? I contacted Dell and they went through a couple of things and nothing worked. After the factory reset the product. And still this problem occurs. Do I have a defective product, and what do I do? | XPS 13 Plus 9320, turns on after shutdown |
Hi [NAME] welcome to this free user to user Alienware laptop discussion forum. Does this temporary fix work on your system: Deactivate Alienware FX Command Center :: Frostpunk Bugs & tech (steamcommunity.com). You may have to remove AWCC using Revo Uninstaller Free and its Advanced Scan so that all the legacy AWCC files are removed. [IMAGE] | Hi all, Does anyone know how to temporarily disable AWCC (Alienware Command Center)? Basically want to scan a car and cannot because Alienware software is hijacking the USB connection for whatever reason and cannot complete the update to do a scan. Thanks in advance for your help y'all. | Windows 11, VCDS, unable to open interface, in use by AWCC |
I was able to get it to boot by changing it from RAID mode to AHCI mode (thanks to a YouTube video). My drive is a 4 TB WD SN850X. So, yes, I can confirm that that particular 4 TB drive works in the 7530. Of course you don't get Gen4 speeds but a Gen4 drive is backwards compatible and everything is going to Gen4. So might as well get the Gen4 so you can use it in something else in the future. | I recently got a 4 TB NVMe drive (WD SN850x) to use in my 7530 and the machine will not boot with it installed. I see this questions asked elsewhere in this forum and the answer seems to be "should work" but I can't find confirmation of anyone actually making it work. Has anyone done so? If so, what brand/model did you use? Thanks, rgames | Has anyone successfully used a 4 TB NVMe SSD with a 7530? |
I was able to resolve this problem by powering down the laptop unplugging the battery reseat the m.2 and it's now shows but the speeds are only 600 mb/s but it's advertised for over 6500 mb/s so I would assume that it's toast | It's not detecting the M.2 drive in slot 2 in BIOS or Disk Management. If I swap the drive to slot one it's detected. | m17 R5, not detecting M.2 in slot 2 |
If it's less than 30 days from shipment, call and either arrange a refund or a replacement system. If it's more than 30 days from shipment, call and arrange a warranty replacement of the system board. | The screen went black while I was working and now it won't power on at all. The only sign of life is an amber light in the centre of the function key touchpad. Have tried a hard reset (disconnecting the battery), MBIST, leaving it on charge for an extended period etc. Nothing worked. Not really sure what else to do. Laptop is about a month old. | XPS 13 PLUS 9320 - Dead, except for amber light on touchpad |
Hi [NAME] welcome to this free user to user Alienware laptop discussion forum. You have already found the problem to be loose mains plug into ac adapter's socket. Please replace with new Dell OEM 240 Watt ac adapter (DP/N) J938H. (1 Year Warranty Included) The battery is either not being charged or near to end of life. Please create Windows 10 Battery Report: What It Is And How to Use It (lifewire.com) Compare full charge capacity with design capacity. For the typical user, noticeable reduction in run time generally will be observed after 18 to 24 months. For a power user, reduction in run time generally may be experienced within 18 months. Dell recommends buying a new Dell OEM battery when the run time does not meet your needs. Dell Laptop Battery - Frequently Asked Questions | Dell UK Dell Alienware m15 R4 Original XPS 15 (9500) 6-Cell 86Wh OEM Battery (DP/N) 69KF2, or Dell Alienware m15 R4 Original XPS 15 (9500) 3-Cell 56Wh OEM Battery (DP/N) 8FCTC. Check battery manufacture year/month date beneath square matrix on white label is less than six months old. Support for Alienware m15 R4 Troubleshooting includes Diagnostic-light LED codes. | As the title suggests, I was just playing a game while the laptop was charging and the device suddenly shut down. The power button blinks red rapidly for a few seconds then shuts off. The device won’t turn on. In fact, when it’s done blinking it turns the light on the power cable off. I have to fidget with the power brick to get the light to turn back on on the cord but when I plug it into the laptop it flashes red again and then the light on the cord comes off. Any assistance would be appreciated. One thing to note is that the connector that plugs into the power brick has always been very loose; the slightest touch causes the light on the cord to come off. I’m not sure if I have a faulty power supply or something of that nature but any assurance will be greatly appreciated. | m15 R4, power button flashes red, no turn on |
Disable secure boot prior installing a new GPU or buy GPU from dell supported on this model. Also do a clean install of operating system using Microsoft image which will not have any customization from dell. You can download the image and make a bootable USB using Media creation tool | I've just got a Dell 8940, but it's having a lot of issues, for example Support Assist will not install, when I try to install it was it needs to install .net, when I say Yes go ahead, it does nothing. Another issue is I often get the fatal error "Reference by pointer". When I try to use recovery, that starts, then it says internet is not working (even though when the PC is up internet works fine). Other issues I've had is Microsoft Store stopped working. ~The PC is driving me nuts. Hardware scans report no error. I've had the PC for about a week. | Support Assist |
Hi [NAME] welcome to this free user to user Alienware laptop discussion forum. Support for Alienware m15 R6, Storage. Alienware m15 R6 BIOS has acknowledged installation of the new M.2 drive card in the system board (aka motherboard). Now the windows operating system needs to assign partition letter and format the new M.2 drive card with a partition for data storage. Please watch following video. | I recently purchased an additional SSD for my m15 R6 laptop and it will not recognize the drive. I can see it in BIOS settings but not when I open windows explorer. Is this computer compatible with newer PCIe 4.0? | m15 R6, compatible with a PCIe 4.0 SSD? |
Re: it will return the current charge capacity of the battery and the design capacity. What numbers do you see? I have seen 5-6 battery health conditions in latitude bios: excellent, good, fair, poor, need to be replaced, “not installed” (physically installed but not detected by bios). The last one seems to be associated w swollen battery. Do you know what charge capacity percentage corresponds to each detected health condition? Is it 80-100% for excellent, 60-80% for good, 40-60% for fair, 20-40% for poor, below 20% for need to be replaced? | I recently purchased a refurbished a Dell Latitude 5580. It won't power up unless it plugged up charging. It will only charge up to 84% and go no higher. So I wasn't sure if it was the AC charger or if the battery needs changing. Thanks | Laptop not working unless the charger is plugged up |
There is more to the issue than external monitor compatibility. Unless you plan to use the external monitor exclusively (and either an FHD or UHD internal screen won't really affect that), there are reasons for choosing one or the other: UHD resolution comes at a significant cost in battery runtime, and unlike a discrete GPU, it's always on, so you cannot economize on battery runtime. FHD is far better for battery runtime. The other downside is that UHD screens don't always play well with some applications -- perhaps not an issue if you plan to use the external monitor exclusively. | Hi... I am going to purchase a new xps 15, however I have heard of issues when connecting a 4k laptop to external monitors where the resolution plays up. I am happy to get a 1920 screen on the laptop if that is more reliable than getting the 4k or 3.5k screen. Also the monitors are thunderbolt type connected. Any suggestions on the screen type? | What graphics for external monitor compatibility (new XPS 15) |
PikeStance, System processor must be an Intel Core i7 CPU or higher System memory must be 8 GB ram or higher Alienware Graphics Amplifier has an NVIDIA GTX 970 or AMD 390 GPU or higher. The system is shipped with NVIDIA(R) GeForce RTX(TM) 3080 Ti 16GB GDDR6. VR headsets doesn't work on any USB ports. Ran compatability check and the compatability test failed on Graphic card and USB port. However the headsets works for few days and then stops working. it may work intermittently but as per the website the VR is not supported. | Hello, I have Alienware X17 R2 Laptop (Fully Loaded) I also purchased the HP Reverb G2 VR Headset I connected the cables and everything was good until a couple of days ago. I was able to play Squadron without any issues, but IL-2 Sturmovik, when I moved my head the plane would move as well, except one evening it worked well too. In my effort to get that to work properly, I reset everything and now I get the following message when I load up and run Mixed Reality Portal. Make sure the USB cable is plugged into the SuperSpeed USB 3.0 port. Under Device manager... -Mixed Reality Devices -- HP Reverb Virtual Reality Headset G2 --- Properties Under Device Status This device is working properly. Device Error : 0x80040203 : E_DEVICE_USB_SPEED_TOO_SLOW According to the specifications, this cannot be correct. When Mixed Reality Portal check my system, it stated I meet the minimal requirements. I fear I have changed something inadvertently. I cannot explain why it connected and worked and now it doesn't connect. I do not understand how it can say my connection is too slow where it worked well (not sputtering or freezes, just what I mentioned above). I made a similar post on the HP forum in case it is there issue and not Dell's. Thanks in advance. | x17 R2, VR connection issues |
The second one has a CPU that's one generation newer than the first, but if that's a concern, the 12th generation CPUs are also available now -- and the 13th will be here soon. So the first is 2-3 generations behind, and the second is 1-2 behind current. | Good Morning Colleague I hope you are doing good and safe . May i know which of the below Laptop has higher specs: Thx in advance Best Regards | Dell G15 Comparison |
The drive manufacturers quote in decimal -- 1 decimal meg = 1000 bytes Windows counts in binary -- 1 meg = 1024 bytes. You lose about 7% of the decimal value, so you see about 476 G. The space you see used is consumed by UEFI setup, recovery partitions, a system image and the operating system. | Anyone knows why in my settings shows that my notebooks has a total memory storage of 457 GB, although I bought a 512 GB. The app My Dell shows 512 GB, but Windows shows that it came with only 457 GB, and 111 GB already was occupied. So actually I only have 345 GB available. Anyone can explain me why is that, and if is it correct, please? | Less memory than I bought |
LED means its getting power from the motherboard. WRONG SSD choice though, machine supports faster NVME SSDs. The one you have selected works on SATA speeds 500 MBPS, while an NVME will give you up to 3500 MBPS Same Brand Same price and you can something better LINK | The SSD the laptop came with finally pooched out and I bought a replacement for it. The SSD has a light on so I believe it is working and seated correctly in the slot, however, the SSD is not being detected by the BIOS despite me trying almost every setting. here are the specs: inspirion 15 7567 new SSD: Silicon Power 512GB A55 M.2 SSD (SLC Cache for Speed Boost) SATA III Internal Solid State Drive 2280(SU512GBSS3A55M28AC) | SSD not detected in bios |
Please check this article and follow the instructions to solve issues with Outlook: Troubleshoot Microsoft Outlook running slow or locking up | I've updated my inspiron i5-5578 with the latest Dell drivers and it is no longer compatible with Microsoft Outlook. I don't have the option of rolling back in Windows 10 anymore and whenever I open M Outlook the system freezes. Any suggestions as to how to fix this greatly appreciated. | Microsoft Outlook is incompatible with Dell after update |
Hi, Jostar We hope you are doing great. We wanted to follow up with since we have not heard from you on your support case. Please let us know if you would like to proceed with the offered system replacement and we'll continue accordingly on your case. | I just received my new x17 R2 two days ago. These two issues come with unboxing. First, it can not go to sleep by closing the lid. I asked Dell support and I tried all methods that they gave me, and all software is the latest version, but it still does work. Then I figure out this is not an x17 R2, software, or setting issue. The laptop successfully sleeps when I put the iPad's magic keyboard close to the x17 R2 because the iPad's keyboard has magnets that can be recognized by x17 R2. My laptop cannot recognize its lid by closing. Second, the left side speaker plays horrible distortion while the volume is higher than 50%, and I have heard many people have the same issue. This is a device of almost $4000. I can't accept it has this kind of ridiculous issue. I am tired of Dell support sending me the video, again and again, this is 100% hardware issue that comes with the unboxing. | x17 R2, lid, speaker, issues |
Hi, thanks for you answers, but forget all this... I was sure my system was up to date but it was not... Somehow the Dell utility stop advising me since I don't know when... So I run manually an update check, made all the updates, including a BIOS update, reboot, and now everything is normal, each tests report the same speed. It was my mistake, sorry for that. | Hi, I have a 120mbps connection. When I run speed tests on all my personal devices connected on 5g canal (cells, tablet, xbox, personal laptop) it always report over 120mbps speed on every different speed tests. The speed test sites I use are : fast.com, bing speed test, ookla, speedtest.net and google speed test. BUT! On my Latitute laptop (for work) the first 2 (fast and bing) report a speed of only 12 or 15 mbps! While the last 2 (ookla and google) report a correct speed over 120mbps... My drivers are up to date and I also reboot my laptop, but no avail... Dozens of speed tests always report the same result! I don't understand why, someone has an explication?? Thanks. | My Latitude report inconsistent wifi speed |
You have the Intel Killer 1675/AX211. Did you check to see if the Killer Control Center or Killer Network Manager are installed? If yes = * Click the Windows icon* Type killer* Click Killer Control Center or Killer Network Manager* Click Settings- Turn Killer Prioritization Engine to Off* Under System Settings- Turn Advanced Stream Detect to Off * Click Set Bandwidth Limits- Set the Upload and Download speeds according to your paid for connection. Example, I pay SuddenLink for 500MB down. So I set both for 500MB* Click Apply Changes* Close the Killer screen * Right-click the Start button* Click Device Manager* Click View* Check Show hidden devices* Expand Network adapters* Right click Microsoft WiFi Direct Virtual Adapter* Click Disable device* Close the Device Manager, restart the PC and retest WiFi | Hello, I just bought a Dell XPS 15 9520, 32GB of RAM, 1TB hard drive, OLED screen. One of the best I could get and I am really struggling with the WiFi. If I connect a Lenovo Carbon gen 9th to my wireless router I get speeds for 400 Mbit/s downloads and 80 uploads. When I connect the Dell, in the same room, the same location, I am not getting more than 36Mbit/ download and the same for the upload. Please help because this is driving me crazy. I am really thinking of changing it. Thanks, Alonso | XPS 15 9520, Intel Killer 1675/AX211, WiFi 36Mbit? |
Hi all! Thanks to Dell Support team, the RTC reset worked! How to reset the RTC (Real Time Clock) to recover your Dell Laptop | Hi all! I bought a new Precision Workstation 3570 CTO two months ago. After the first BIOS update (from Dell Command Update) the laptop started having a problem on the boot. The PC has to be started two times: with the first one I see the Dell logo but after some seconds the PC shuts down; with the second one time Windows runs correctly. I updated everything to the latest versions and I tried to reset the BIOS settings. A colleague of mine has the same problem, with an identical model. Thanks for your support and help. | Precision Workstation 3570 CTO - Boot issue |
Documentation here [URL] Can have up to 2X8=16G RAM. RAM speed is processor-dependent -- System will take one M.2 NVMe and one 2.5" SATA drive -- if ordered without the 2.5" drive, plan on needing to order the mounting hardware from Dell. There should be no limits on capacity for either drive. | I couldn’t find any reliable information on the upgradability of this laptop from Dell website or Google. Dell Inspiron 15.6 (Model: i3525-A617SLV-PUS). I hope someone could help me with a few questions below: Thank you in advance Laptop main features: Processor & Memory: Drives: Operating System: Graphics & Video: Audio: Communications: Keyboard: Ports & Slots: Power Supply: Additional Information: | RAM & SSD upgrade options for Dell Inspiron 15.6 (Model: i3525-A617SLV-PUS)
from Costco |
Yups that would be the best option. Call Dell out of warranty UK repairs and get a Quote for the battery 0844 444 3141 Best of luck though the model is 3 years old and Dell may not have batteries in stock. | My Dell XPS 15 7590 needs a replacement battery, I looked around and it's a Dell 6-cell 97 Wh Lithium-Ion? Though I'm unsure if it's that's the specific model that will work on my laptop (I can't verify compatibility) nor I am unable to obtain it, I don't know what to do, I kinda need an urgent battery replacement since my laptop is progressively unable to hold charge and I'm out of warranty ?? | Dell XPS 15 7590 Battery replacement |
there is no application (it's built/hooked into the driver or something). There is some kind of driver from Synaptic involved, There likely is both a driver, which you can check in Device Manager, and an application that you would see in Apps & features. My system is just a little older than yours, also with Synaptics touchpad, and I have both driver and app. The point of uninstalling both is to start clean to see if Windows Update will provide what you need. If that doesn't work, you could again uninstall both driver and app, then install the Win10 touchpad package from Dell:[URL] that Dell advises: "It is recommended that you install the Intel serial IO driver from Chipset category before installing the touchpad driver." | I have tested and tested and here is the problem. W10 UPDATE kb5016688: blows away Touchpad settings option. I get this far and end up with a dead button (red). [IMAGE] and the touchpad ICON disappears from Taskbar. ALL indications are the driver is correct and functioning, the hardware is functioning ... but the actual "desktop utility/feature" cannot be accessed and the touchpad will not scroll. I am sure it is the update because before, the utility was there and it worked. I'm going to attempt to uninstall that update (it is optional) but I'm hoping for a fix ... or to at least warn other users. Comments, tips etc appreciated in advance. | Inspiron 3521 W0 Pro UPDATE blows away Touchpad settings utility |
The hardware diagnostic (From setup) is definitive. Support Assist post-dates this model, which is over 10 years old. | dell xps l502x sucessfully updated to windows 10 1) I ran support assist hardware scan says no hardware issues but history says default scan fan failed 2) i ran the fan test in custom diagnostics through bios says fan passed What do i believe | dell xps l502x fan |
I can't look up that part because I don't know what its official name would be. I suggest checking with Parts-People:Dell Inspiron 15 (7579) 2-in-1 Laptop Replacement Parts | Parts-People.com Send them an email with your query. Perhaps a photo of the part and description of the part and location would help. | My Inspiron 15 7579 2-in-1 LCD rubber bumper is almost totally peeled off, exposing my screen. Please, how can I get it repaired ASAP? | Broken LCD rubber bumper |
Dock comes in two different type of power supplies = HG5D1 130W Liteon AC power adapter47RW6 180W Liteon AC power adapter You can find yours from invoice. If you do not have invoice you can go HERE and enter the service tag of your dock to find it. You are looking for this. | Hi, I have a Dell Dock WD19S. Sadly, I have lost the HG5D1 AC power adapter. There seem to be similar items on eBay, but would anyone know what substitute I should be looking for, ie power and type of socket? Regards | WD19S, lost AC power adapter |
The Dell diagnostics passes. Since all other games run without crashing, the fault has to lie with Cyberpunk 2077. How To Fix Cyberpunk 2077 Has Flatlined Error | CPU: AMD Ryzen 7 6800H RAM:16GB GPU: 3060 Game: Cyberpunk2077 (ver.1.52) In-game setting: All graphics set to the lowest, ray-tracking turned off Things I have tried: (1) updated graphics driver (2) checked game files integrity (3) turned off background irrelevant apps (4) redownloaded the game I can't play the game for more than 3 minutes without crashing, while I see people playing the same game perfectly on the Dell G15 with lower hardware | Dell G15 5525, new, keeps crashing |
Hello, It doesn't look like this model supports that also note you are required to use the original dell charger or your warranty will .....Have a look at this manual for an example how to charge this model. | Friends, I have recently purchased Inspiron 14 5420, I tried to charge using Type-C but it's not working. Can you please help me out here. Does it support Type-C charging? | Type C Charger not working |
laptop gives normal video on external hdmi monitor. so the native display screen is bad. | Latitude E7240 unknown led code. no video. memory tested working in another E7240. STORAGE LED off POWER LED solid white WIRELESS LED off | Latitude E7240 unknown led code |
An update from my side:A couple of weeks ago I was happy to see a new BIOS update from Dell, 1.6.0 which addressed some boot issues. Sadly the BIOS update didn't help on my hibernate issue.Then a few days ago I updated my machine with the large Windows 11 22H2 update. This fixed my hibernate issue! Seemingly this countered their buggy patch which broke the hibernation file a while back.So for anyone having problems with hibernate and don't want to reinstall everything, try the 22H2 update. Hopefully that helps you too. | Hello, This has been an issue since the beginning. Laptop cannot wake up from hibernate. When I press power button while laptop is in hibernation, it shows the Dell sign, then shuts down. Pressing the power button again just starts/restarts (all apps closed) the laptop. I am using Windows 11. All drivers and Windows are up to date. [IMAGE] | XPS 15 9520, hibernate doesn't work |
Run the diagnostics outside of Windows (i.e., not the support assist diagnostics). F12 at powerup to get in. If you see an error, it will be accompanied by a code like 2000-0155 and a validation code. If you see that, record both the numeric code and the validation code and contact Dell to have the system board replaced. | (sorry wrong thread, oops) I recently brought a brand new Inspiron 16 plus 7620 laptop. However, when I used dell support assist to test my system, I intermittently gets a failed result for my intel integrated graphics. (sometimes it passes, sometimes it fails, fail to pass ratio is about 1:2) the error codes are: - Video -Functional Tests - D0815 - Video -Functional Tests - D0810 - Video -Functional Tests - D0816 - Video -Functional Tests - D0811 - Video -Functional Tests - D0809 - Video -Functional Tests - D0814 - Video -Functional Tests - D0815 - Video -Functional Tests - D0810 - Video -Functional Tests - D0816 - Video -Functional Tests - D0811 - Video -Functional Tests - D0814 I am just wondering if this is a problem or just a dell support assist glitch. I got a replacement unit and it also gets the same kind of failed results. I am just wondering if anyone is having the same issue, or if anyone knows whether the error codes mean serious issues. (daily usage is normal for both integrated GPU and dedicated GPU, DirectX test shows there are no problems) Thank you! | New Inpiron 16 plus 7620 laptop with potential video card problem |
The 10 year old mini network device is obsolete and would not bring much if anything from resale. It does not even have a valid windows operating system. There are no "new" batteries made for it. Don't spend anything on it. | I work at a Storage Facility. My boss found a Dell Inspiron Mini 10 1012 Windows 7 starter in a storage unit. It does not work unless it is plugged in with AC Adapter because the battery won’t charge. The computer does not recognize the battery. I ordered a new battery on EBay. It has not arrived yet. I can not get passed the log in screen because I don’t have the password. The password hint is cars. I tried F2 and F12 at startup. Both did not provide solutions to the problem. I’m trying to sell the laptop but I want to get passed the login screen issue before I do so I can reset the laptop to factory settings. To get rid of the previous owners data. Support Services expired Expired 10 MAR 2012. The laptop has no cd drive or floppy disk drive. So I can not insert a cd or a floppy disc. The laptop has 3 USB ports. I sent a message to Dell Support about the login issue. I am waiting for Dell Support Services to email back. Support Services:Expired 10 MAR 2012 | Dell Inspiron Mini 10 1012 Login Help |
It's not possible -- and though you can bypass the unsupported CPU warning, the only way you can get to full Windows 11 compliance is with a new(er) system. | I MAY BE SUGGESTED AS TO HOW I SHOULD REPLACE THE EXISTING PROCESSOR OF MY DELL VOSTRO15 - 3568 WHICH IS EQUIPPED WITH INTEL COREi37020u CPU TO ENABLE ME TOO UPGRADE MY LAPTOP TO WINDOWS11. | REPLACEMENT OF PROCESSOR OF DELL VOSTRO15 - 3568 TO UPGRADE TO WINDOWS11 |
Hi Dellinois - well I tried ir again yesterday and.................it worked. Perhaps we've had a few driver and bios updates since the last time I tried that have fixed it. Let me know how you get on if you try | Thought I would take the plunge and update my 7506 2 in 1 to Windows 11. Gets as far as installing then re-starting and it looks like it is almost there, but I then get a message that it is rolling back to previous version and then it boots back into windows 10. When I look at the Windows update page in Settings it tells me the error was 0xc1900101. That error I believe is to do with drivers but I have no idea which one. Everything is up to date via Support Assistant and Windows Update. I have tried the Windows 11 update via the nornmal route and also through Support Assistant Installer - neither worked. Didn't want to do it through downloading Windows Installation Media because I believe it would be a complete new installation and I would lose all my apps, files etc (is that right). Anyone else had this problem - any solutions? Thank you | 7506 2 in 1 Windows 11 update not working - error 0xc1900101 |
Hello again, After upgrading BIOS to 1.16.0 the issue is now gone. Battery stops charging at the custom level set in BIOS, as expected. | Hello, As stated on the subject, after installing BIOS update 1.15.1 custom charging intervals are being ignored. Battery keeps charging up to 100%, even though my custom intervals are 50% min. - 75% max. Up to BIOS version 1.14.0 it was working as expected. At first I thought it was a software issue, after installing a couple Linux kernel upgrades (my OS is Ubuntu 20.04 LTS, from factory). But I tried different kernel versions (different OS on another drive) and confirmed it is not related. | BIOS battery charge limits ignored after BIOS update to 1.15.1 (Vostro 15 3510) |
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