inputs
dict
prediction
list
prediction_agent
stringclasses
1 value
annotation
null
annotation_agent
null
multi_label
bool
1 class
explanation
null
id
null
metadata
dict
status
stringclasses
1 value
event_timestamp
null
metrics
null
search_keywords
null
{ "text": "How can I go about getting a refund?" }
[ { "label": "NEGATIVE", "score": 0.9993720650672913 }, { "label": "POSITIVE", "score": 0.0006279121153056622 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 52 }
Default
null
null
null
{ "text": "What is the estimated date for delivery to US?" }
[ { "label": "NEGATIVE", "score": 0.9987161159515381 }, { "label": "POSITIVE", "score": 0.0012838580878451467 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 12 }
Default
null
null
null
{ "text": "I no longer want this account, what should I do?" }
[ { "label": "NEGATIVE", "score": 0.9997485280036926 }, { "label": "POSITIVE", "score": 0.00025141151854768395 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 55 }
Default
null
null
null
{ "text": "What ATMs will allow me to change my PIN?" }
[ { "label": "NEGATIVE", "score": 0.9984872341156006 }, { "label": "POSITIVE", "score": 0.0015127438819035888 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 21 }
Default
null
null
null
{ "text": "Why hasn't my top up gone through?" }
[ { "label": "NEGATIVE", "score": 0.9972004890441895 }, { "label": "POSITIVE", "score": 0.0027994888368993998 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 47 }
Default
null
null
null
{ "text": "My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?" }
[ { "label": "NEGATIVE", "score": 0.9992295503616333 }, { "label": "POSITIVE", "score": 0.0007704345043748617 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 20 }
Default
null
null
null
{ "text": "What do I do when I get close to the expiration date of my card?" }
[ { "label": "NEGATIVE", "score": 0.9991087317466736 }, { "label": "POSITIVE", "score": 0.000891265575774014 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 9 }
Default
null
null
null
{ "text": "Is it free to send out more cards?" }
[ { "label": "NEGATIVE", "score": 0.993122398853302 }, { "label": "POSITIVE", "score": 0.006877559702843428 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 39 }
Default
null
null
null
{ "text": "What information do I need to see my source of money?" }
[ { "label": "NEGATIVE", "score": 0.9993928670883179 }, { "label": "POSITIVE", "score": 0.0006071461830288172 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 70 }
Default
null
null
null
{ "text": "Does transferring money have a fee?" }
[ { "label": "NEGATIVE", "score": 0.9977066516876221 }, { "label": "POSITIVE", "score": 0.002293280092999339 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 64 }
Default
null
null
null
{ "text": "I would like to top up my account automatically. How do I do that?" }
[ { "label": "NEGATIVE", "score": 0.9971463084220886 }, { "label": "POSITIVE", "score": 0.0028537113685160875 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 4 }
Default
null
null
null
{ "text": "Do you do business in the EU?" }
[ { "label": "NEGATIVE", "score": 0.9730347990989685 }, { "label": "POSITIVE", "score": 0.02696521393954754 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 24 }
Default
null
null
null
{ "text": "Help! In the app there is a payment that I don't remember." }
[ { "label": "NEGATIVE", "score": 0.9974160194396973 }, { "label": "POSITIVE", "score": 0.002583930268883705 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 16 }
Default
null
null
null
{ "text": "My transfer failed when I tried." }
[ { "label": "NEGATIVE", "score": 0.9997492432594299 }, { "label": "POSITIVE", "score": 0.00025069963885471225 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 35 }
Default
null
null
null
{ "text": "What's going on? My card wont accept any transactions." }
[ { "label": "NEGATIVE", "score": 0.9936538934707642 }, { "label": "POSITIVE", "score": 0.006346079986542463 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 14 }
Default
null
null
null
{ "text": "Where is my new card if I haven't received it yet?" }
[ { "label": "NEGATIVE", "score": 0.9995905756950378 }, { "label": "POSITIVE", "score": 0.0004094624309800565 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 11 }
Default
null
null
null
{ "text": "Do you charge for transfers?" }
[ { "label": "NEGATIVE", "score": 0.9839074611663818 }, { "label": "POSITIVE", "score": 0.016092605888843536 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 56 }
Default
null
null
null
{ "text": "There's a direct debit payment that I don't recognize." }
[ { "label": "NEGATIVE", "score": 0.9952736496925354 }, { "label": "POSITIVE", "score": 0.004726392682641745 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 28 }
Default
null
null
null
{ "text": "How much do you charge for exchange rates?" }
[ { "label": "NEGATIVE", "score": 0.9971818923950195 }, { "label": "POSITIVE", "score": 0.0028181360103189945 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 31 }
Default
null
null
null
{ "text": "My PIN is locked, how do I unlock it?" }
[ { "label": "NEGATIVE", "score": 0.995385468006134 }, { "label": "POSITIVE", "score": 0.004614506382495165 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 49 }
Default
null
null
null
{ "text": "Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money." }
[ { "label": "NEGATIVE", "score": 0.9994237422943115 }, { "label": "POSITIVE", "score": 0.0005762969376519322 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 26 }
Default
null
null
null
{ "text": "Is there a fee to get an actual card?" }
[ { "label": "NEGATIVE", "score": 0.9967328310012817 }, { "label": "POSITIVE", "score": 0.003267130581662059 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 43 }
Default
null
null
null
{ "text": "What is wrong with my top-up?" }
[ { "label": "NEGATIVE", "score": 0.9993191957473755 }, { "label": "POSITIVE", "score": 0.0006808628677390516 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 47 }
Default
null
null
null
{ "text": "How do I know it is a Mastercard ATM?" }
[ { "label": "NEGATIVE", "score": 0.9985454082489014 }, { "label": "POSITIVE", "score": 0.0014545710291713476 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 3 }
Default
null
null
null
{ "text": "I have just read my statement and there is a payment I don't recognise." }
[ { "label": "NEGATIVE", "score": 0.9947528839111328 }, { "label": "POSITIVE", "score": 0.0052470858208835125 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 16 }
Default
null
null
null
{ "text": "How do I initiated a bank transfer to top up?" }
[ { "label": "NEGATIVE", "score": 0.9991663694381714 }, { "label": "POSITIVE", "score": 0.0008336448227055371 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 65 }
Default
null
null
null
{ "text": "I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?" }
[ { "label": "NEGATIVE", "score": 0.9993226528167725 }, { "label": "POSITIVE", "score": 0.000677380827255547 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 5 }
Default
null
null
null
{ "text": "How does the exchange rate work on this app?" }
[ { "label": "NEGATIVE", "score": 0.9991660118103027 }, { "label": "POSITIVE", "score": 0.0008339948253706098 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 32 }
Default
null
null
null
{ "text": "How long does transfer from the US take?" }
[ { "label": "NEGATIVE", "score": 0.9958531856536865 }, { "label": "POSITIVE", "score": 0.0041468702256679535 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 67 }
Default
null
null
null
{ "text": "Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?" }
[ { "label": "NEGATIVE", "score": 0.0008643586770631373 }, { "label": "POSITIVE", "score": 0.9991356730461121 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 59 }
Default
null
null
null
{ "text": "Does my top up and apple pay work together?" }
[ { "label": "NEGATIVE", "score": 0.9979281425476074 }, { "label": "POSITIVE", "score": 0.0020718618761748075 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 2 }
Default
null
null
null
{ "text": "Why is it failing to top-up?" }
[ { "label": "NEGATIVE", "score": 0.9997915625572205 }, { "label": "POSITIVE", "score": 0.00020840780052822083 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 59 }
Default
null
null
null
{ "text": "There is an unexplained $1 charge on my statement, can you please explain this to me?" }
[ { "label": "NEGATIVE", "score": 0.9979150891304016 }, { "label": "POSITIVE", "score": 0.0020848726853728294 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 34 }
Default
null
null
null
{ "text": "I sent a payment but now it's not showing up." }
[ { "label": "NEGATIVE", "score": 0.9996933937072754 }, { "label": "POSITIVE", "score": 0.00030661176424473524 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 53 }
Default
null
null
null
{ "text": "Why can't I withdraw money?" }
[ { "label": "NEGATIVE", "score": 0.9886410236358643 }, { "label": "POSITIVE", "score": 0.0113589558750391 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 26 }
Default
null
null
null
{ "text": "i have a pending top-up" }
[ { "label": "NEGATIVE", "score": 0.0032666046172380447 }, { "label": "POSITIVE", "score": 0.9967334270477295 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 47 }
Default
null
null
null
{ "text": "I tried activating my card and it doesn't work how do I solve this problem?" }
[ { "label": "NEGATIVE", "score": 0.9997857213020325 }, { "label": "POSITIVE", "score": 0.00021431990899145603 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 0 }
Default
null
null
null
{ "text": "how does my statement get updated so i know when a refund will reflect on my balance" }
[ { "label": "NEGATIVE", "score": 0.9991625547409058 }, { "label": "POSITIVE", "score": 0.0008374106255359948 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 51 }
Default
null
null
null
{ "text": "Can I use a Visa or Mastercard?" }
[ { "label": "NEGATIVE", "score": 0.9969545602798462 }, { "label": "POSITIVE", "score": 0.003045400371775031 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 73 }
Default
null
null
null
{ "text": "I have a fee for cash withdrawal" }
[ { "label": "NEGATIVE", "score": 0.9963405132293701 }, { "label": "POSITIVE", "score": 0.003659551264718175 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 19 }
Default
null
null
null
{ "text": "Why can't I see a transfer to my account?" }
[ { "label": "NEGATIVE", "score": 0.9987862706184387 }, { "label": "POSITIVE", "score": 0.0012137723388150334 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 5 }
Default
null
null
null
{ "text": "How do I dispute a direct debit transaction?" }
[ { "label": "NEGATIVE", "score": 0.9982576966285706 }, { "label": "POSITIVE", "score": 0.0017423317767679691 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 28 }
Default
null
null
null
{ "text": "I see a direct debit transaction in the app that is not mine" }
[ { "label": "NEGATIVE", "score": 0.9994994401931763 }, { "label": "POSITIVE", "score": 0.0005005056736990809 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 28 }
Default
null
null
null
{ "text": "Why was I charged for transferring money?" }
[ { "label": "NEGATIVE", "score": 0.9984623193740845 }, { "label": "POSITIVE", "score": 0.0015377452364191413 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 64 }
Default
null
null
null
{ "text": "What ATMs accept my card?" }
[ { "label": "NEGATIVE", "score": 0.9949281215667725 }, { "label": "POSITIVE", "score": 0.005071844439953566 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 3 }
Default
null
null
null
{ "text": "I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?" }
[ { "label": "NEGATIVE", "score": 0.9989256262779236 }, { "label": "POSITIVE", "score": 0.0010743994498625398 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 8 }
Default
null
null
null
{ "text": "My identity isn't being accepted, what should I do?" }
[ { "label": "NEGATIVE", "score": 0.9992935657501221 }, { "label": "POSITIVE", "score": 0.0007064688252285123 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 68 }
Default
null
null
null
{ "text": "How can I find a way to transfer money without it being rejected?" }
[ { "label": "NEGATIVE", "score": 0.9986134767532349 }, { "label": "POSITIVE", "score": 0.0013864743523299694 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 27 }
Default
null
null
null
{ "text": "Can you tell me more about limits to disposable virtual cards?" }
[ { "label": "NEGATIVE", "score": 0.9784972667694092 }, { "label": "POSITIVE", "score": 0.02150280401110649 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 29 }
Default
null
null
null
{ "text": "I need to change my card PIN." }
[ { "label": "NEGATIVE", "score": 0.9993699193000793 }, { "label": "POSITIVE", "score": 0.0006301422836259007 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 21 }
Default
null
null
null
{ "text": "Why am I being asked to verify my identity?" }
[ { "label": "NEGATIVE", "score": 0.9985490441322327 }, { "label": "POSITIVE", "score": 0.0014509111642837524 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 74 }
Default
null
null
null
{ "text": "When do i get charged a fee for using the card?" }
[ { "label": "NEGATIVE", "score": 0.9985301494598389 }, { "label": "POSITIVE", "score": 0.0014698137529194355 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 15 }
Default
null
null
null
{ "text": "Why does top-up require verification?" }
[ { "label": "NEGATIVE", "score": 0.9966065883636475 }, { "label": "POSITIVE", "score": 0.003393417689949274 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 71 }
Default
null
null
null
{ "text": "Is it possible to exchange currencies?" }
[ { "label": "NEGATIVE", "score": 0.9913948178291321 }, { "label": "POSITIVE", "score": 0.008605153299868107 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 33 }
Default
null
null
null
{ "text": "Why did the funds for one of my purchase come back to my account?" }
[ { "label": "NEGATIVE", "score": 0.9995195865631104 }, { "label": "POSITIVE", "score": 0.00048047536984086037 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 53 }
Default
null
null
null
{ "text": "is there a way i can see source of money?" }
[ { "label": "NEGATIVE", "score": 0.998927652835846 }, { "label": "POSITIVE", "score": 0.0010723666055127978 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 70 }
Default
null
null
null
{ "text": "HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?" }
[ { "label": "NEGATIVE", "score": 0.9991835951805115 }, { "label": "POSITIVE", "score": 0.0008164323517121375 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 65 }
Default
null
null
null
{ "text": "Why won't you take my transfer, I keep getting an error message." }
[ { "label": "NEGATIVE", "score": 0.9992905855178833 }, { "label": "POSITIVE", "score": 0.0007093478343449533 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 7 }
Default
null
null
null
{ "text": "My card has been stolen. I reported it with the police, but I need to report it with you as well." }
[ { "label": "NEGATIVE", "score": 0.9782780408859253 }, { "label": "POSITIVE", "score": 0.021721985191106796 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 41 }
Default
null
null
null
{ "text": "Why does my statement show various transaction times?" }
[ { "label": "NEGATIVE", "score": 0.9971428513526917 }, { "label": "POSITIVE", "score": 0.002857087878510356 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 63 }
Default
null
null
null
{ "text": "When I got cash I believe that the exchange rate was wrong" }
[ { "label": "NEGATIVE", "score": 0.9992960691452026 }, { "label": "POSITIVE", "score": 0.0007038757903501391 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 76 }
Default
null
null
null
{ "text": "How much will it cost me for a SEPA transfer?" }
[ { "label": "NEGATIVE", "score": 0.9994248151779175 }, { "label": "POSITIVE", "score": 0.0005751714343205094 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 56 }
Default
null
null
null
{ "text": "My salary is in GBP, do I need to exchange it before putting it into my account?" }
[ { "label": "NEGATIVE", "score": 0.9986382126808167 }, { "label": "POSITIVE", "score": 0.0013618163065984845 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 50 }
Default
null
null
null
{ "text": "there is a charge i dont recognize" }
[ { "label": "NEGATIVE", "score": 0.9826568961143494 }, { "label": "POSITIVE", "score": 0.017343055456876755 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 16 }
Default
null
null
null
{ "text": "Why is the payment showing as pending from things I bought this morning?" }
[ { "label": "NEGATIVE", "score": 0.9989762306213379 }, { "label": "POSITIVE", "score": 0.0010238250251859426 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 45 }
Default
null
null
null
{ "text": "Can you transfer money to your card by bank transfer?" }
[ { "label": "NEGATIVE", "score": 0.9976108074188232 }, { "label": "POSITIVE", "score": 0.002389246365055442 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 65 }
Default
null
null
null
{ "text": "There was an unexpected fee for my cash withdrawal!" }
[ { "label": "NEGATIVE", "score": 0.9778167605400085 }, { "label": "POSITIVE", "score": 0.022183207795023918 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 19 }
Default
null
null
null
{ "text": "need to know if there is a maximum i can top up" }
[ { "label": "NEGATIVE", "score": 0.9734628796577454 }, { "label": "POSITIVE", "score": 0.02653716504573822 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 60 }
Default
null
null
null
{ "text": "While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it." }
[ { "label": "NEGATIVE", "score": 0.9987980127334595 }, { "label": "POSITIVE", "score": 0.0012019549030810595 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 76 }
Default
null
null
null
{ "text": "I want to start using my card." }
[ { "label": "NEGATIVE", "score": 0.9957263469696045 }, { "label": "POSITIVE", "score": 0.004273642785847187 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 0 }
Default
null
null
null
{ "text": "My identity can't be verified for some reason" }
[ { "label": "NEGATIVE", "score": 0.9996418952941895 }, { "label": "POSITIVE", "score": 0.0003580814227461815 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 68 }
Default
null
null
null
{ "text": "i'm not satisfied with the services and no longer want to be a customer" }
[ { "label": "NEGATIVE", "score": 0.9997780919075012 }, { "label": "POSITIVE", "score": 0.0002219007583335042 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 55 }
Default
null
null
null
{ "text": "Why is my transfer still pending?" }
[ { "label": "NEGATIVE", "score": 0.9987688660621643 }, { "label": "POSITIVE", "score": 0.0012311262544244528 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 48 }
Default
null
null
null
{ "text": "I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand." }
[ { "label": "NEGATIVE", "score": 0.9996393918991089 }, { "label": "POSITIVE", "score": 0.00036064075538888574 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 35 }
Default
null
null
null
{ "text": "I have an unknown direct debit payment on my account" }
[ { "label": "NEGATIVE", "score": 0.9958691000938416 }, { "label": "POSITIVE", "score": 0.004130926448851824 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 28 }
Default
null
null
null
{ "text": "I got some cash but it wasn't the right amount." }
[ { "label": "NEGATIVE", "score": 0.9994496703147888 }, { "label": "POSITIVE", "score": 0.0005502852145582438 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 75 }
Default
null
null
null
{ "text": "My payment was put back, I think." }
[ { "label": "NEGATIVE", "score": 0.9963592886924744 }, { "label": "POSITIVE", "score": 0.0036406763829290867 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 53 }
Default
null
null
null
{ "text": "Can you tell me why my transfer is pending still?" }
[ { "label": "NEGATIVE", "score": 0.9991093277931213 }, { "label": "POSITIVE", "score": 0.000890656840056181 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 48 }
Default
null
null
null
{ "text": "How would I top up with a cheque?" }
[ { "label": "NEGATIVE", "score": 0.9974767565727234 }, { "label": "POSITIVE", "score": 0.002523214090615511 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 58 }
Default
null
null
null
{ "text": "I want my card I just received to show up in the app. How do I do that?" }
[ { "label": "NEGATIVE", "score": 0.9950228929519653 }, { "label": "POSITIVE", "score": 0.004977075848728418 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 13 }
Default
null
null
null
{ "text": "The ATM did not give me as much cash as I requested." }
[ { "label": "NEGATIVE", "score": 0.999665379524231 }, { "label": "POSITIVE", "score": 0.0003345952136442065 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 75 }
Default
null
null
null
{ "text": "I didn't get the all the cash i wanted from the atm" }
[ { "label": "NEGATIVE", "score": 0.9996672868728638 }, { "label": "POSITIVE", "score": 0.0003327263693790883 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 75 }
Default
null
null
null
{ "text": "My account is devoid of funds. Am I permitted to submit additional money via bank transfer?" }
[ { "label": "NEGATIVE", "score": 0.9997912049293518 }, { "label": "POSITIVE", "score": 0.00020880901138298213 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 65 }
Default
null
null
null
{ "text": "No transactions are being accepted, what's wrong with my card?" }
[ { "label": "NEGATIVE", "score": 0.9996687173843384 }, { "label": "POSITIVE", "score": 0.00033128084032796323 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 14 }
Default
null
null
null
{ "text": "Which flat currencies do you support for holding and exchange?" }
[ { "label": "NEGATIVE", "score": 0.9997187256813049 }, { "label": "POSITIVE", "score": 0.0002812647435348481 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 36 }
Default
null
null
null
{ "text": "What to do if my card has been used without my permission?" }
[ { "label": "NEGATIVE", "score": 0.9995492100715637 }, { "label": "POSITIVE", "score": 0.00045070808846503496 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 22 }
Default
null
null
null
{ "text": "I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?" }
[ { "label": "NEGATIVE", "score": 0.9983047246932983 }, { "label": "POSITIVE", "score": 0.001695282757282257 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 48 }
Default
null
null
null
{ "text": "Activate my card" }
[ { "label": "NEGATIVE", "score": 0.009771005250513554 }, { "label": "POSITIVE", "score": 0.9902290105819702 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 0 }
Default
null
null
null
{ "text": "Will I have to pay extra to exchange money?" }
[ { "label": "NEGATIVE", "score": 0.9994487166404724 }, { "label": "POSITIVE", "score": 0.0005513259093277156 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 31 }
Default
null
null
null
{ "text": "I want to cancel a transaction from this morning." }
[ { "label": "NEGATIVE", "score": 0.9997426867485046 }, { "label": "POSITIVE", "score": 0.0002572533267084509 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 8 }
Default
null
null
null
{ "text": "Can you please refund my item?" }
[ { "label": "NEGATIVE", "score": 0.9937347769737244 }, { "label": "POSITIVE", "score": 0.006265271920710802 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 52 }
Default
null
null
null
{ "text": "Why do you keep declining my payment? I tried several times already with this card and it is just not working." }
[ { "label": "NEGATIVE", "score": 0.9997969269752502 }, { "label": "POSITIVE", "score": 0.00020303844939917326 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 25 }
Default
null
null
null
{ "text": "HOW LONG TO TAKE THE TIME TO SOLVE" }
[ { "label": "NEGATIVE", "score": 0.9981726408004761 }, { "label": "POSITIVE", "score": 0.0018273575697094202 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 14 }
Default
null
null
null
{ "text": "A percentage fee was charged to my withdrawal." }
[ { "label": "NEGATIVE", "score": 0.9973815083503723 }, { "label": "POSITIVE", "score": 0.002618502825498581 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 19 }
Default
null
null
null
{ "text": "While abroad I got cash, and a wrong exchange rate was applied." }
[ { "label": "NEGATIVE", "score": 0.9989120960235596 }, { "label": "POSITIVE", "score": 0.0010878671891987324 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 76 }
Default
null
null
null
{ "text": "Why does my identity need to be verified?" }
[ { "label": "NEGATIVE", "score": 0.9989656209945679 }, { "label": "POSITIVE", "score": 0.0010343404719606042 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 74 }
Default
null
null
null
{ "text": "There is a payment that i made that i noticed has not gone thru yet. Can i ask why?" }
[ { "label": "NEGATIVE", "score": 0.9968618154525757 }, { "label": "POSITIVE", "score": 0.0031381770968437195 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 45 }
Default
null
null
null
{ "text": "ATM only gave me $20 instead of $100" }
[ { "label": "NEGATIVE", "score": 0.9957958459854126 }, { "label": "POSITIVE", "score": 0.004204139579087496 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 75 }
Default
null
null
null
{ "text": "I would like to get additional physical cards at this time" }
[ { "label": "NEGATIVE", "score": 0.9590731263160706 }, { "label": "POSITIVE", "score": 0.04092691093683243 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 39 }
Default
null
null
null
{ "text": "I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this." }
[ { "label": "NEGATIVE", "score": 0.9976919889450073 }, { "label": "POSITIVE", "score": 0.002308035269379616 } ]
distilbert-base-uncased-finetuned-sst-2-english
null
null
false
null
null
{ "category": 47 }
Default
null
null
null