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{
"author": "Bindu 19_408",
"title": "I added the user, given global permission but the user can't login to the account in another device",
"body": "I have installed crucible and running it using <http://localhost:8060/> and I have added a user and given global permissions but the user can't login to the account in another device then how he can login to the account?\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\n\"localhost\" means \"this computer\". Imagine me typing this answer. I am doing it on a laptop. If I typed in a localhost URL into the browser, my laptop would try to connect to itself, not a remote machine.\n\nYour other user needs to connect to your machine's public URL (the IP address will do if you can't be bothered to set up a DNS name for it)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/I-added-the-user-given-global-permission-but-the-user-can-t/qaq-p/2412693 | [
"server"
]
|
{
"author": "sameer_j",
"title": "How can we integrate SSO with fisheye/crucible",
"body": "Need to integrate google sso with fisheye/crucible. Could you please let me know how can we integrate it.\n"
} | [
{
"author": "Ananjan_Mishra",
"body": "Hello Sameer,\n\nminiOrange offers a [Fisheye SAML plugin](https://marketplace.atlassian.com/apps/1217317/mo-fisheye-saml-sso-single-sign-on-fisheye-sso-login?hosting=server&tab=overview) that can help you achieve your desired integration. Our Fisheye SAML plugin enables seamless integration between Fisheye/Crucible and Google SSO, allowing users to authenticate using their Google credentials. Our plugin is designed to meet industry standards and ensures a seamless user experience. It comes with a wide range of features like:-\n\n* **Just-in-time user \\& group mapping**\n* **Force Authentication with IDP**\n* **Emergency login page access**\n* **Single Logout**\n* **Many more!**\n\nFeel free to reach out to us at **[email protected]** to set up a demo. Please note that I'm a representative of miniOrange and not an official Atlassian support member. Nevertheless, I believe our [Fisheye SAML plugin](https://marketplace.atlassian.com/apps/1217317/mo-fisheye-saml-sso-single-sign-on-fisheye-sso-login?hosting=server&tab=overview) could be a great fit for your use case.\n\nThank you and best regards,\n\n**Ananjan Mishra**\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/How-can-we-integrate-SSO-with-fisheye-crucible/qaq-p/2401275 | [
"server"
]
|
{
"author": "ganesh patil",
"title": "Hello Everyone, I want to integrate jira and bitbucket with crucible, any one knows how to do it?",
"body": "I am preparing on simple demo on crucible server, the requirement is, crucible server need to be integrate with jira and bitbucket, but I am not able to integrate those tools with my crucible server, please let me know how I can achieve this? in step by step manner. Thank you!\n"
} | [
{
"author": "Baskar Annamalai",
"body": "Hi there,\n\nIt is possible to integrate Cruible with Bitbucket and Jira. Please refer to the following documentation:\n\n* [Linking to another application](https://confluence.atlassian.com/crucible/linking-to-another-application-385321678.html)\n* [Linking Crucible to Jira](https://confluence.atlassian.com/crucible/linking-crucible-to-jira-394464356.html)\n* [Add a Git repository that is hosted in Bitbucket Server](https://confluence.atlassian.com/fisheye/adding-an-external-repository-960155454.html#Addinganexternalrepository-AddaGitrepositorythatishostedinBitbucketServer)\n\nBest regards, \nBaskar Annamalai \nServiceRocket\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/Hello-Everyone-I-want-to-integrate-jira-and-bitbucket-with/qaq-p/2381872 | null |
{
"author": "Mitch Herkert",
"title": "No button to \"Start Review\"",
"body": "Hi,\n\nI am currently evaluating Crucible using the 30 day trial.\n\nMy issue is that when I create a review I see no \"Start Review\" button.\n\n![review.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/252564iF27C8B7C9941DE95/image-size/large?v=v2&px=999 \"review.PNG\")\n\nThe docs here (<https://confluence.atlassian.com/crucible/creating-a-review-298977457.html>) show that there should be a \"Start Review\" button next to the \"Edit Details\" button.\n\nMy review was created by selecting \"Pre-commit\" type when creating the review, then uploading a diff file.\n\nIs this just a limitation in the evaluation version of Crucible, or am I doing something wrong?\n\nThanks.\n"
} | [
{
"author": "Baskar Annamalai",
"body": "Hi [@Mitch Herkert](/t5/user/viewprofilepage/user-id/2608757)\n\nWanted to check with you if the following requirements are met as described in <https://confluence.atlassian.com/crucible/starting-a-review-298977443.html> documentation:\n\n* If you are the moderator of the review, click **Start Review**. Note that only people with the 'Approve' permission can start a review.\n* If you are not the moderator of your review, click **Send to Moderator** . This changes the state to 'Requires Approval' and notifies the moderator. The moderator can change any aspect of the review before starting it.\n\nBest regards, \nBaskar Annamalai \nServiceRocket\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/No-button-to-quot-Start-Review-quot/qaq-p/2335705 | null |
{
"author": "Brandan Haywood",
"title": "How to adjust heap size",
"body": "Trying to edit the FISHEYE_OPTS value but unable to locate it on our server. we run on Linux and the original architect is not longer with the company. \n\nHow could we find the file that our instance is using to define our heap size?\n"
} | [
{
"author": "Fabio Racobaldo _Herzum_",
"body": "Hi [@Brandan Haywood](/t5/user/viewprofilepage/user-id/5189261) and welcome,\n\nas described in the following article <https://confluence.atlassian.com/fisheye/environment-variables-960155682.html> you could be able to setup jvm paramters :\n\nSetting environment variables under Linux or Mac {#toc-hId--469760019}\n----------------------------------------------------------------------\n\nThere are a number of ways to set environment variables on Linux or UNIX based systems (including **Mac OS X**). Here are just two:\n\n**For your current user**:\n\n1. Open up a shell or terminal window \n2. Type this command: \n\n vi ~/.profile \n\n(vi is a text editor, you can use another if desired) \n3. Add this command: \n\n export (variable name)=(variable value)\n\nWhere (variable name) and (variable value) are the environment variable elements. For example, if the environment variable you are setting is FISHEYE_OPTS, and the variable value is -Xmx256m, you would type the following: \n\n export FISHEYE_OPTS=-Xmx256m\n\nAdd this command on its own line at the end of the file. \n4. Save, and restart your shell.\n\n**For all users in the system**:\n\n1. Open up a shell or terminal window \n2. vi /etc/profile (replace vi with your favorite text editor) \n3. Add export (variable name)=(variable value) on its own line at the end of the file \n4. Save, and restart your shell\n\nIf you are using a GUI, you may not need to open up the shell. Instead, you might be able to open the file directly in a graphical text editor.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/How-to-adjust-heap-size/qaq-p/2323349 | [
"server"
]
|
{
"author": "Marco van der Slikke",
"title": "Crucible Project Transfer",
"body": "Dear Sir/Madam,\n\nI hope this message finds you well. I am writing to inquire about how I can copy the data of a project from a Crucible 4.8.0 installed on an Ubuntu 18.04 machine to a Crucible 4.8.11 installed on a Windows 11 machine.\n\nAny help or guidance you can provide would be greatly appreciated. Thank you in advance for your assistance.\n\nBest regards,\n\nMarco van der Slikke\n"
} | [
{
"author": "Marco van der Slikke",
"body": "Any suggestions?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/Crucible-Project-Transfer/qaq-p/2324214 | [
"server"
]
|
{
"author": "Oliver Hall",
"title": "Crucible REST API: Repository key problem",
"body": "Hi,\n\nHopefully this is a simple one... I'm using the Crucible REST API for an integration with Visual Studio.\n\nI need to query certain aspects of the repositories and while I can pull the repo list easily enough using:\n\n\\<host\\>/rest-service/repositories-v1\n\nand I get a repository name of, say, \"MyRepo\" ('name' being the property indicating the repo 'key').\n\nUsing that key to retrieve that repo works too.\n\n\\<host\\>/rest-service/repositories-v1/MyRepo\n\nreturns just that repo data.\n\nHowever, when I then try to pull any detail related to that repo, I get a \\<code\\>NotFound\\</code\\> and \\<message\\>Crucible SCM repository \"MyRepo\" not found.\\</message\\>\n\ne.g.\n\n\\<host\\>/rest-service/repositories-v1/change/MyRepo/1234\n\nBoth the repo name and the revision number are valid.\n\nAm I making an error with the REST API, permissions. the repo key or is it just broken?\n\nThanks,\n\nOliver\n\nP.S. I have tried the REST endpoint with both Basic auth and the X-Api-Key authentication, but no difference. I would have thought I should be getting a 404 for that anyway?\n"
} | [
{
"author": "Oliver Hall",
"body": "Not an answer - just a comment.\n\nI thought the complaints over the lack of responsiveness on the forums from Atlassian was one of those internet moans (i.e. an impatient reaction when you don't get an immediate answer) but...\n\nWe're 3 weeks in now for an issue on a product I've paid to use (albeit a modest amount) and not a single reply from Atlassian? It's not even \"poor\" service... just no service at all.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/Crucible-REST-API-Repository-key-problem/qaq-p/2251738 | [
"server"
]
|
{
"author": "R Far",
"title": "Will Atlasian Datacenter support fisheye/crucible and if so for how long?",
"body": "Hello, we are looking to upgrade from atlasian server licenses of fisheye/crucible to data center as server licenses are going EOL. Will datacenter support fisheye/crucible?\n"
} | [
{
"author": "Robert Wen_ReleaseTEAM_",
"body": "Hello [@R Far](/t5/user/viewprofilepage/user-id/5093033) ! Welcome to the Atlassian Community!\n\nAccording to Atlassian's EOL policy, (link below), Fisheye and Crucible are in maintenance mode until Feb 2023.\n\nAfter Feb, your guess is as good as mine!\n\n<https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/Will-Atlasian-Datacenter-support-fisheye-crucible-and-if-so-for/qaq-p/2207323 | null |
{
"author": "Davor Krivski",
"title": "How to use Atlassian platform(s) to lead political campaign - Experiences welcome :-)",
"body": "Please share experiences how to put together some generic Atlassian infrastructure for leading political campaign (e.g. agents on the field).\n\nThanks in advance,\n\nDavor\n"
} | [
{
"author": "Nikola Perisic",
"body": "Welcome to the community [@Davor Krivski](/t5/user/viewprofilepage/user-id/5418313) !\n\nInteresting question indeed, and I have never used Jira for those purposes. Correct me if I am wrong, but you are asking which product would suit you the best, so let me summarise:\n\n1. Jira Software - mostly focused on project management which is used by a lot of software development teams (not limited to)\n2. Jira Service Management - mostly used by IT support and customer support teams (not limited to)\n3. Jira Work Management - this would interest you the most, it comes free with Jira software and is more focused on the business teams\n4. Trello - visual project management tool - simplified version of Jira Software\n\nJira Software: <https://www.atlassian.com/software/jira>\n\nJira Service Management: <https://www.atlassian.com/software/jira/service-management>\n\nJira Work Management: <https://www.atlassian.com/software/jira/work-management>\n\nTrello: <https://trello.com/home>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/How-to-use-Atlassian-platform-s-to-lead-political-campaign/qaq-p/2613486 | [
"atlassian-platform"
]
|
{
"author": "Madhu Yedla",
"title": "Noticing the significant delays while downloading packages from the Atlassian Maven repository",
"body": "Hi Team, \n\nWe've noticed significant delays when downloading packages from the Atlassian Maven [repository](https://packages.atlassian.com/mvn/maven-atlassian-external), resulting in longer Jenkins build times. Previously, builds were functioning smoothly until last week. \n\nAre there any recent changes that could be causing these issues? Your assistance in resolving this matter would be greatly appreciated. \n\nThanks \\& Regards, \nMadhu\n"
} | [
{
"author": "Madhu Yedla",
"body": "Hi Team, \n\nCould you please look into this issue with priority, its blocking our release activities. \n\nThanks \\& Regards, \nMadhu\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Noticing-the-significant-delays-while-downloading-packages-from/qaq-p/2613478 | null |
{
"author": "NazZ",
"title": "how to take part in atlassian challenges",
"body": "i am a new joiner, would like to know how can i take part in different challenges available ?Thanks in advance.\n"
} | [
{
"author": "Jimmy Seddon",
"body": "Hi [@NazZ](/t5/user/viewprofilepage/user-id/5429492)!\n\nIf you are talking about the one actively going on in the community right now: [Spread the love as a Community Cupid on Valentine's Day ?](https://community.atlassian.com/t5/Community-Kudos-Feedback/Spread-the-love-as-a-Community-Cupid-on-Valentine-s-Day/ba-p/2606487#M1839)\n\nSimply start liking some posts and comments that you appreciate and send some kudos to people.\n\nIf you are talking about something like [Codegeist](https://codegeistunleashed.devpost.com/?ref_feature=challenge&ref_medium=discover). Keep checking for an announcement on when the next one will take place.\n",
"comments": [
{
"author": "NazZ",
"body": "Not exactly, but to keep me motivated for using jira on daily basis\n"
},
{
"author": "Jimmy Seddon",
"body": "You could try some of the gamification marketplace apps: \n[https://marketplace.atlassian.com/search?product=jira\\&query=gamifacation](https://marketplace.atlassian.com/search?product=jira&query=gamifacation)\n\nLooks like there are a couple of free ones as well as some that are paid with a free trial.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/how-to-take-part-in-atlassian-challenges/qaq-p/2609108 | [
"atlassian-platform"
]
|
{
"author": "Burhan Khan",
"title": "Jira Product Discovery Subscription",
"body": "Hi, \nwe want to enable Jira Product Discovery, the number of users are defaulted to 17 based on our plan, however its only needed for 3-4 staff members. \nPlease advice if the number of users can be reduced. \nThank you, \nBurhan K\n"
} | [
{
"author": "Ollie Guan",
"body": "Hi [@Burhan Khan](/t5/user/viewprofilepage/user-id/3019168) , \nAtlassian's products can have different pricing plans and different user limits under the same site. You can purchase them according to your needs.\n\n<https://www.atlassian.com/software/jira/product-discovery/pricing>\n\n![????_20240201105750.png](https://community.atlassian.com/t5/image/serverpage/image-id/303645i2E7FE5AD6B60AB8C/image-size/large?v=v2&px=999 \"????_20240201105750.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Jira-Product-Discovery-Subscription/qaq-p/2595149 | [
"atlassian-platform"
]
|
{
"author": "Karen Day",
"title": "Hi. Do you have something to do with @atlassianpartners in Telegram?",
"body": "I chatted this in Telegram and they were asking if I could retype and convert 133JPEG to single PDF and there is no upfront payment.\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nNo, this is a scam email.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Hi-Do-you-have-something-to-do-with-atlassianpartners-in/qaq-p/2605117 | null |
{
"author": "J Mahmud",
"title": "varify agreement letter",
"body": "hi sir, i got an agreement letter for freelancer from your company banner. i want to verify that letter through your site..\n"
} | [
{
"author": "Charlie Misonne",
"body": "Hi [@J Mahmud](/t5/user/viewprofilepage/user-id/5391095)\n\nWho are you truing to contact? This is the Atlassian Community I think you took a wrong turn.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/varify-agreement-letter/qaq-p/2564439 | [
"atlassian-platform"
]
|
{
"author": "Patrick Linihan",
"title": "Is there an updated PCI DSS AoC for Atlassian?",
"body": "Hi All,\n\nI am looking to see if there is an updated AoC for PCI DSS compliance. The only document I see is this one [Security Standard - PCI Compliance \\| Atlassian.](https://www.atlassian.com/trust/compliance/resources/pci-dss)\n\nThe PCI (AoC) for Atlassian is linked under documentation and the most recent version is from April 2022. Does anyone know where to find the updated documentation?\n"
} | [
{
"author": "Jodie Vlassis",
"body": "Hi [@Patrick Linihan](/t5/user/viewprofilepage/user-id/5003686)\n\nOur PCI-DSS certifications will be available towards the end of January. Be sure to check in to make sure when they are updated via our Product Roadmap, or checking out our Compliance Resource Center; <https://www.atlassian.com/compliance>.\n\nCheers\n\nJodie\n",
"comments": [
{
"author": "Patrick Linihan",
"body": "Hi [@Jodie Vlassis](/t5/user/viewprofilepage/user-id/3770511),\n\nThank you! By the way, I get a 404 message when I try the Compliance Resource Center link.\n"
}
]
},
{
"author": "Ben Larson",
"body": "Jodie, do you have a working link for this?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Is-there-an-updated-PCI-DSS-AoC-for-Atlassian/qaq-p/2586146 | [
"atlassian-platform"
]
|
{
"author": "???????",
"title": "Restoration of cards",
"body": "Hello. By chance, he closed the boards and cards. Wanted to restore deleted cards and boards\n"
} | [
{
"author": "Sayed Bares [ServiceRocket]",
"body": "[@???????](/t5/user/viewprofilepage/user-id/5386303) welcome to the Atlassian community!\n\nDo you want to restore **closed** boards or restore **deleted** boards or cards? if it is closed boards, you can refer to the following documentation:\n\n* [Reopening a closed board](https://support.atlassian.com/trello/docs/reopening-a-closed-board/)\n* [Unarchiving cards](https://support.atlassian.com/trello/docs/archiving-and-deleting-cards/#Unarchiving-cards)\n\nHowever, if you want to restore deleted boards or cards then it is not possible unless you are using a power app to backup your Trello boards and cards. If you are considering one then here are some of your options:\n\n* <https://trello.com/power-ups/search?q=backup>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Restoration-of-cards/qaq-p/2559279 | [
"atlassian-platform"
]
|
{
"author": "Thomas Welzel",
"title": "Trello board can not be deleted",
"body": "Hello, I have a Trello board from a company that cannot be deleted. Clicking on the three dots and then selecting delete does not work because the delete button does not exist there. How can I get rid of this board? Thank you\n"
} | [
{
"author": "Pasam Venkateshwarrao",
"body": "Hi [@Thomas Welzel](/t5/user/viewprofilepage/user-id/5378656)\n\nBefore deleting the board first you need to close the board\n\n![Screenshot 2024-01-16 at 11.18.45 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/300653i004BDCBBAF3B1E9C/image-size/large?v=v2&px=999 \"Screenshot 2024-01-16 at 11.18.45 AM.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Trello-board-can-not-be-deleted/qaq-p/2550685 | null |
{
"author": "Kavindya Sandeepani",
"title": "Is this legit??",
"body": "I found a freelancer job on social media and I contact them via telegram. This is what he said.\" My name is Sudhish Keertha, I am from Abu Dhabi UAE but working here in USA, I am recruitment manager at Atlassian New York.\" When asked about the job task he said that retyping would be handled and \\[134JPEGS files/pages\\] should be converted into a single PDF within 4 days.\n\nPay Fixed: ?4,800. \nTitle: \"The National Curriculum for England\" \nCommissioned by - UK Department for Education, Government empowered.\n\nMay I know if this is legit or a scam?\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nIt is a scam. Atlassian are not a recruitment company. The UK government does not commission work like this either.\n",
"comments": [
{
"author": "Kavindya Sandeepani",
"body": "Thank you soo much!!\n"
},
{
"author": "X Tian",
"body": "So it was a scam?\n"
},
{
"author": "Nawal Malik",
"body": "I recieved the same they sent me a contract to fill and sign it up and offered me a project for ?4800 thank God it is scam I got to know before wasting my time. I want data typing work , I'm a Freelancer with 3 years experience.\n"
},
{
"author": "Nawal Malik",
"body": "How can I apply for data typing job in Atlassian?\n"
}
]
},
{
"author": "ADEIFE ADEGOKE",
"body": "I got exactly the same job. Just found out through this platform it's a scam. Thank you\n",
"comments": [
{
"author": "Andy Heinzer",
"body": "[@ADEIFE ADEGOKE](/t5/user/viewprofilepage/user-id/5467218) How did they contact you? What channels did they use to reach out to you? It would help if you could report that account to the service provider they used to try to scam you.\n\nIf this was gmail then there is a link on <https://support.google.com/mail/contact/abuse?hl=en> where you can report that account.\n\nIf it was telegram, then <https://t.me/notoscam> can be used to report such accounts.\n\nIf it was some other service please let us know and we can try to find the appropriate place to report this.\n\nThanks\n\nAndy\n"
},
{
"author": "Linda Mondrag?n",
"body": "I got a similar offer on WhatsApp, the number is +38664263369\n"
},
{
"author": "Andy Heinzer",
"body": "[@Linda Mondrag?n](/t5/user/viewprofilepage/user-id/5475781) Please report that account to WhatsApp. We do not use that service. Only WhatsApp would be able to disable that account.\n"
}
]
},
{
"author": "Andy Heinzer",
"body": "[@Kavindya Sandeepani](/t5/user/viewprofilepage/user-id/5387844)\n\nCould you please report that account to Telegram? Atlassian does not use the Telegram service in any capacity. I recommend reporting them to Telegram directly in <https://t.me/notoscam>\n\nReporting these accounts could help to slow or stop the scammers here.\n\nThanks\n",
"comments": [
{
"author": "Aysan Rashidi Azar",
"body": "[email protected] and Atlassian Community \\<[email protected]\\> \nthey use these emails for scam \nbe aware\n"
},
{
"author": "Andy Heinzer",
"body": "[@Aysan Rashidi Azar](/t5/user/viewprofilepage/user-id/5417763)\n\nCould you please report those email addresses to Google? There is a link on <https://support.google.com/mail/contact/abuse?hl=en>\n\nAtlassian does not use [gmail.com](http://gmail.com) addresses for any official communications. We have seen numerous reports from users that have been seemingly offered employment to post to Community, but Atlassian does not offer any such programs.\n\nAs for the Telegram account, Atlassian does not use this service in any capacity. I recommend reporting them to Telegram directly in <https://t.me/notoscam>\n\nReporting these accounts could help to slow or stop the scammers here.\n\nThank you\n\nAndy\n"
}
]
},
{
"author": "Kavindya Sandeepani",
"body": "please anyone support me??\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Is-this-legit/qaq-p/2560911 | [
"atlassian-platform"
]
|
{
"author": "dmitriiliahov",
"title": "? ????? ????????????? ??????????? ???????? ????? ?????",
"body": "?????? ?? ? ????? ????????????? ??????????? ???????? ? ?? ??????????? ???????????? ? ?? ????? ? ??? ??? ??????? ?????????? ?????????? ????????????? ??\n"
} | [
{
"author": "Dave Mathijs",
"body": "Hi [@dmitriiliahov](/t5/user/viewprofilepage/user-id/5367680) welcome to the Atlassian Community!\n\nIf possible, please post your question in English, it'll help fellow members in answering your question.\n\nIf my Google Translate is correct, you're having an issue with users being \"blocked\" while inviting them, correct?\n\nAre you trying to invite them to your site, to a specific product (Jira, Confluence, ...)?\n\nPlease read the following documentation article: [Invite a user](https://support.atlassian.com/user-management/docs/invite-a-user/) for more information.\n",
"comments": [
{
"author": "dmitriiliahov",
"body": "not really, they create tasks in jira software, if they do any actions, the account is blocked and prompted to contact support\n"
},
{
"author": "dmitriiliahov",
"body": "I don't know what this is connected with!\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/%D0%A3-%D0%BD%D0%BE%D0%B2%D1%8B%D1%85-%D0%BF%D0%BE%D0%BB%D1%8C%D0%B7%D0%BE%D0%B2%D0%B0%D1%82%D0%B5%D0%BB%D0%B5%D0%B9-%D0%B1%D0%BB%D0%BE%D0%BA%D0%B8%D1%80%D1%83%D1%8E%D1%82%D1%81%D1%8F-%D0%B0%D0%BA%D0%BA%D0%B0%D1%83%D0%BD%D1%82%D1%8B-%D0%BF%D0%BE%D1%87%D1%82%D0%B8-%D1%81%D1%80%D0%B0%D0%B7%D1%83/qaq-p/2537523 | [
"atlassian-platform"
]
|
{
"author": "Chris Moody",
"title": "Atlassian Intelligence - Privacy Details",
"body": "While there have been a few questions regarding the AI platform's privacy, I want to be more specific in the questions we are needing answered. \n\nThe privacy policies on the product are relatively vague, and we need clear documentation around how our Private IP data is processed and managed. \n\nWe won't be able to test the service until we have written documentation that the data doesn't leave our environment, and that OpenAI/Atlassian do not use the data to train models and allows other companies to \"benefit\" from how our data is processed. \n\nI realize that other companies won't be able to read our data, but what happens if we have documentation in confluence that then is used to generate content for another company?\n\nI am hoping there is something beyond \"aligns with our standards\" that is currently being provided [here](https://support.atlassian.com/organization-administration/docs/get-started-with-atlassian-intelligence/).\n"
} | [
{
"author": "Marcio C_",
"body": "[@Chris Moody](/t5/user/viewprofilepage/user-id/4908161) \n\n### Does Atlassian Intelligence use my data to serve other customers? {#toc-hId-2086464556}\n\nThe data you submit and the responses you receive are used only to serve your experience. They are not used to train models across customers or shared between customers. See <https://www.atlassian.com/trust/atlassian-intelligence>\n",
"comments": [
{
"author": "Chris Moody",
"body": "I appreciate the response, I did locate that after this question. But my company still wants to see this in a formalized \"Terms and Conditions\" so to speak. Anything of that nature that legally binds you all to this statement?\n"
}
]
},
{
"author": "Ben Edwards",
"body": "I have the same question\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Atlassian-Intelligence-Privacy-Details/qaq-p/2514856 | [
"atlassian-platform"
]
|
{
"author": "IT Support OneVoice Digital",
"title": "Received email from [email protected]",
"body": "I received an email from \"[[email protected]](mailto:[email protected])\" containing the following message. Could someone please assist me in understanding the nature of this email? I'm unsure if it's a legitimate message or potentially a fake one.\n\nThank you.\n\n\"Suzie Q commented:\n\nDear Atlassian user, \n? \nU.S. law prohibits Atlassian, an Australian corporation with offices in the United States, from providing you with access to our products and services. After analyzing the applicable lists of restricted parties maintained by the U.S. Government, we were unable to confirm that your name was not affiliated with a restricted party. If this is a case of misidentification, please reply with two different copies of official documentation to verify your identity. \n? \nOfficial documentation includes, but is not limited to, a government-issued driver's license or identification card, passport, utility bill, mortgage or bank statement, etc. Please make sure your full name and address are clearly visible. \n?? \nWe look forward to your reply. \n? \nRegards, \nAtlassian\n\nCurrently the status is: 'Atlassian Received'\n\n[View request](https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.atlassian.com%2Frequests%2F%23!%2FCA-2642862%3Fsrc%3Demail&data=05%7C01%7Cyusuf.usmani%40arrkgroup.com%7C3a18281f49f54649de9308dbd6cc00bb%7C19c14640100f4ce7b5782cf1b2ea3973%7C0%7C0%7C638339943926760191%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=C%2BsYWFrHlRJbeLQeBCHxqaOJGGDZBjgn3felX0LLQUA%3D&reserved=0) ? [Turn off this request's notifications\"](https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.atlassian.com%2Frequests%2F%23!%2FCA-2642862%2Funsubscribe%3Fsrc%3Demail&data=05%7C01%7Cyusuf.usmani%40arrkgroup.com%7C3a18281f49f54649de9308dbd6cc00bb%7C19c14640100f4ce7b5782cf1b2ea3973%7C0%7C0%7C638339943926760191%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YXKcNH2ZltOmXxZQvlOoPKqHIrcJFZeo7i4fKICDIO8%3D&reserved=0)\n"
} | [
{
"author": "Laura Campbell _Seibert Media_",
"body": "HI [@IT Support OneVoice Digital](/t5/user/viewprofilepage/user-id/5351209) and welcome to Community.\n\nThis definitely sounds like a scam. Atlassian does not require any IDs to use their products. Please forward the email to [email protected] so that Atlassian can investigate.\n",
"comments": [
{
"author": "IT Support OneVoice Digital",
"body": "Thank you so much Laura, your reply is very much appreciated, I will definitely forward the email to Atlassian for investigation.\n\nOnce again thank you so much!\n"
}
]
},
{
"author": "Andy Heinzer",
"body": "Hi [@IT Support OneVoice Digital](/t5/user/viewprofilepage/user-id/5351209)\n\nI can confirm that this is a valid email from Atlassian. It appears that the account that received this email matched against a list that Atlassian uses in order to perform export control checks. Atlassian is legally required to perform such checks under US law.\n\nI have re-opened that support ticket, and asked that someone from my customer advocate team review this. I believe they have more details on this than I can see. I recommend that you reply to that email, as the account in question is currently deactivated within our systems and will remain that way until we can confirm the identity of the user.\n",
"comments": [
{
"author": "IT Support OneVoice Digital",
"body": "Hi Andy,\n\nThank you for replying.\n\nI have sent the query to [email protected], but haven't received any response yet, if this is a genuine email then do you suggest sharing the documents requested in that message?\n\nIf you can confirm this so that I can arrange and send the doucments.\n"
},
{
"author": "Andy Heinzer",
"body": "You won't receive any reply from the abuse address. That mailbox is designed only to received reports of abuse, it cannot reply to you.\n\nI can confirm that the email you received is genuine. We have a support ticket to track that specific issue in <https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2642862> however because that account is currently deactivated, you likely are unable to login to the customer portal right now to be able to interact with that ticket.\n\nBut you can use email to reply to the message you received in order for it to update that request. With the proper documentation, I expect that our team can review this and potentially reactivate the account.\n"
},
{
"author": "IT Support OneVoice Digital",
"body": "Hi Andy,\n\nThank you again for replying.\n\nMy account is still active and I am able to log in and access all the resources. Since you confirmed that this email is genuine I will share the necessary information.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Received-email-from-advocates-am-atlassian-com/qaq-p/2517964 | [
"jira-service-management",
"unknown-hosting-type"
]
|
{
"author": "Tommi Palom?ki",
"title": "Feature request: OAuth2 support for activity feed endpoint",
"body": "#### Background {#toc-hId-287601836}\n\nAtlassian platform provides an activity feed endpoint at https://\\<myorganization\\>.atlassian.net/activity. Even if it's not based on the most up-to-date technology it's still the only way to access user's activity programmatically. The endpoint is documented [here](https://developer.atlassian.com/server/framework/atlassian-sdk/consuming-an-activity-streams-feed/).\n\nThe activity feed endpoint can be accessed by the browser when atlassian.net session is valid. Also, the feed can be accessed with the help of API tokens (that can be configured [here](https://id.atlassian.com/manage-profile/security/api-tokens)).\n\nHowever, the activity endpoint cannot be accessed with OAuth2-acquired access token. There is no scope for it and even if the token had been granted wide scope access the activity feed shows no activity (just like it shows with no authentication at all).\n\n#### Feature Request {#toc-hId--1519852627}\n\nPlease add a new granular scope that can be configured at developer.atlassian.com and acquired via OAuth2 flow so that the access code can then be used to fetch activity feed at https://\\<myorganization\\>.atlassian.net/activity with the user's rights.\n\nThe current option to use API token is not good from the security point of view. External applications should utilize OAuth2 flow and it should enable the application to access activity feed.\n"
} | [
{
"author": "David Bakkers",
"body": "Hello [@Tommi Palom?ki](/t5/user/viewprofilepage/user-id/1686458)\n\nIf you really think it would be a good idea for Atlassian to add OAuth 2.0 for that endpoint, log that as a [Feature Request](https://jira.atlassian.com/secure/BrowseProjects.jspa). The request would probably need to be in the Atlassian Ecosystem section.\n\nAlso, by \"wide scope access\" are you inferring a scope that would allow the lookup of the activity of all users within an organisation using, say, a Jira Admin's credentials? I don't think that's likely to be considered.\n",
"comments": null
},
{
"author": "Tommi Palom?ki",
"body": "Thank you [@David Bakkers](/t5/user/viewprofilepage/user-id/1575730) . I created a feature request as you suggested, <https://jira.atlassian.com/projects/ECO/issues/ECO-257>.\n",
"comments": [
{
"author": "David Bakkers",
"body": "Nice work!\n\nI voted for it but, not to put a damper on your efforts, it's a very obscure part of Atlassian's infrastructure that's really a relic from the old days of Jira/ Confluence when they had XML - RPC APIs. I'd be surprised if more that 6 people on the *planet* care if it obtained OAuth 2.0 security or not and voted for your Feature Request :)\n\nIf I were in Atlassian's position, I'd replace that whole endpoint with a new one that returned JSON, not XML, and make it part of the Cloud Admin REST API collection.\n\nAnyhow, good luck.\n"
},
{
"author": "Tommi Palom?ki",
"body": "Yep, agreed. I would really much appreciate a modern REST endpoint for fetching the activity feed. The old relic is also very slow and difficult to filter with the query.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Feature-request-OAuth2-support-for-activity-feed-endpoint/qaq-p/2512086 | [
"authentication",
"oauth"
]
|
{
"author": "Bigz Rivera",
"title": "Is there an option that only the admin can delete a card?",
"body": "We do populate a card with so much Clkient History and details is there any way to protect a card from un intentional archive and deletion. Is there a way that only Admins can delete a card?\n"
} | [
{
"author": "Yuliia_Borivets__SaaSJet_",
"body": "Hi [@Bigz Rivera](/t5/user/viewprofilepage/user-id/5334797)\n\nYou can definitely do it. It's recommended to restrict access to deleting issues for all users and grant it only to admin.\n\nThe documentation says: \"To delete an issue, you must have the **Delete issues** permission in the project where the issue was created. [Learn more about project permissions](https://support.atlassian.com/jira-work-management/docs/how-do-jira-permissions-work/).\"\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Is-there-an-option-that-only-the-admin-can-delete-a-card/qaq-p/2498813 | [
"atlassian-platform"
]
|
{
"author": "Matthew.Kistner",
"title": "What does this Variable Mean \"Time In Review Statueses\"",
"body": "Hey there a co-admin is using this variable in a report and I was trying to understand its function. I couldn't tell if this was a call to status categories or what. \n\n\"In Review Statuses\" Just looking to understand how this variable is defined in the system and what data it pulling from if we don't have a status category of \"review\"?\n\n(Status: Is one of, {In Review Statuses})\n"
} | [
{
"author": "Jessie Turpin",
"body": "Hey Matthew! It sounds like your \"In Review Statuses\" is a [Dropdown control](https://support.atlassian.com/analytics/docs/set-up-a-dropdown-control/). If you'd like to learn more about how the control was created, and which data is selectable within the control, you can [edit the control](https://support.atlassian.com/analytics/docs/manage-variable-controls/#Edit-a-query-of-a-control). Editing the control allows you to see which column is used and if any additional steps are used to transform the data.\n\nAdditionally, if you're using one of our dashboard templates you can check out the [documentation](https://support.atlassian.com/analytics/docs/explore-dashboard-templates/) for the specific dashboard template you're using to learn more about the controls and charts on the template.\n\nI hope that helps, but let me know if you have any other questions!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/What-does-this-Variable-Mean-quot-Time-In-Review-Statueses-quot/qaq-p/2674220 | null |
{
"author": "Colton_Kosicek",
"title": "Pul Description data without json formatting that uses rich text",
"body": "Hey everyone\n\nI'm struggling to do simplex extracts on the jira description field consistently when my teams use any rich text information.\n\nI found the basic help page for json extract on the description field but this immediately breaks when someone uses bolded letters as JSON splits on every rich text edit.\n\nHoping I can display full description regardless of text style and complete a character count. Looking for potentially poorly written epics, features, and user stories.\n"
} | [
{
"author": "Skyler Ataide",
"body": "Hey [@Colton_Kosicek](/t5/user/viewprofilepage/user-id/2380776),\n\nIt sounds like you have already referenced our knowledge base article, [Extract values from a JSON string](https://confluence.atlassian.com/analyticskb/extract-values-from-a-json-string-1167697918.html). Would it be possible for you to [raise a ticket with our support team](https://support.atlassian.com/contact/#/), and share the rich text JSON that you are looking to extract from one of your Jira issue descriptions.\n",
"comments": [
{
"author": "Skyler Ataide",
"body": "Hi again [@Colton_Kosicek](/t5/user/viewprofilepage/user-id/2380776)!\n\nAre you able to try the following SQL mode query to see if this helps to remove any rich text formatting and only extract the text elements from your issue description field:\n\n```\nSELECT \nissue.issue_key, \nissue.description, \ndescription:['content'][*]['content'][*]['text'] as description_text,\n concat_ws(' ',flatten(array_except(from_json(description:['content'][*]['content'][*]['text'], 'array<array<string>>'), array(null))))as true_description \nFROM `jira_issue` AS issue \nORDER BY `Issue`.`issue_id` ASC \nLIMIT 10;\n```\n\nLet me know if the above SQL query helps, or if you are still otherwise experiencing trouble extracting the text from your description field!\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Pul-Description-data-without-json-formatting-that-uses-rich-text/qaq-p/2673898 | null |
{
"author": "Michael Hardy",
"title": "Dashboard Chart Table for Analytics",
"body": "Hi,\n\nI'm looking for some help when creating a table chart within Atlassian Analytics.\n\nI've created some custom SQL and I'm showing the results on the dashboard in a table format.\n\nThe output contains more than 20 rows of data and only 3 columns.\n\nHow do I change how many maximum can be visible within the screen?![TableOnlyShowing20Rows.PNG](/t5/image/serverpage/image-id/318292i96172BA6755C18C7/image-size/large?v=v2&px=999 \"TableOnlyShowing20Rows.PNG\")\n\nCurrently it is set to 20 but I would like more to be visible.\n\nCan I hide the headers of the columns?\n\n![TableHideHeaders.PNG](/t5/image/serverpage/image-id/318296iE08485B9E9541FD6/image-size/large?v=v2&px=999 \"TableHideHeaders.PNG\")\n"
} | [
{
"author": "Inder Singh",
"body": "Hi [@Michael Hardy](/t5/user/viewprofilepage/user-id/5333284) ,\n\nCurrently, the limit of showing 20 rows cannot be changed. We do have a feature request for this: <https://jira.atlassian.com/browse/ANALYTICS-120>.\n\nAlso, the header row on the table chart cannot be hidden.\n\nThanks,\n\nInder\n",
"comments": [
{
"author": "Michael Hardy",
"body": "Ok thanks for letting me know\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Dashboard-Chart-Table-for-Analytics/qaq-p/2671057 | null |
{
"author": "Clint Moollen",
"title": "Atlassian Analyltics on Jira Service Management Premium",
"body": "Is Atlassian Analytics included on the Jira Service Management Premium Plan withiut any additional costs?\n"
} | [
{
"author": "Kevin Minnick",
"body": "Hi Clint, Atlassian Analytics is included with Cloud Enterprise Edition only.\n\nKevin\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Atlassian-Analyltics-on-Jira-Service-Management-Premium/qaq-p/2654947 | null |
{
"author": "Steven Becherer",
"title": "Regex examples",
"body": "Hey there! I was wondering if you have any examples of using regex on a text control filter. So far I have it working using just plain text, but I was curious about it since it didn't require a format of:\n\n/\\<insert some text\\>/\n\nbut instead was able to take in just:\n\n\\<insert some text\n\nTo help elaborate on this question I'm trying to figure out the scope of regex that can be used in a text control filter and to see if there is any existing documentation or additional examples that can be provided for regex on text control filters because it seems like a powerful tool.\n\nThanks in advance!\n\n-Steve\n"
} | [
{
"author": "Skyler Ataide",
"body": "Hi there Steve!\n\nWe don't currently have any documentation that provides specific examples using regex to filter with a text control filter, beyond our [documentation that covers all of our operators for filter conditions](https://support.atlassian.com/analytics/docs/operators-for-filter-conditions/). If you are using regex with a text input control, I assume you are using the 'matches regex' operator in your chart query with the text input control connected. Most regular expressions should be supported using the 'matches regex' operator, though we don't have a show all guide that covers all supported regex examples. Our team will certainly look into putting out a knowledge base article in the future if this would be a valuable resource.\n\nIf you are interested in using wildcards in a text input control instead of regex, this is also possible. We do have [this documentation that goes over how to use wildcards in a text input control](https://support.atlassian.com/analytics/docs/use-wildcards-in-a-text-input-control/). ?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Regex-examples/qaq-p/2646951 | null |
{
"author": "Samina S_",
"title": "Dual axis stacked bar chart ?",
"body": "Hello Experts !\n\nIs it possible to make a dual axis stacked bar chart in Atlassian Analytics ? See screenshot from Tableau below.\n\n![Snag_25fc57b3.png](/t5/image/serverpage/image-id/313415i7C81F7C3C55FBE9D/image-size/large?v=v2&px=999 \"Snag_25fc57b3.png\")\n"
} | [
{
"author": "Jesse Klein",
"body": "Hello Samina,\n\nThanks for reaching out to the community with your question about multi-axis stacked bar charts.\n\nAnalytics doesn't support this particular configuration at this time, though we are able to get stacked bar charts by joining multiple queries.\n\nIf there is a specific chart you are trying to create or visualize, feel free to send a support ticket to support.atlassian.com and we might be able to provide some additional guidance on how to show the specific data you're looking for. Maybe there is a way to visualize this data in a way that is equivalent to what you are looking for. Thanks for reaching out!\n\nRegards, \nJesse\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Dual-axis-stacked-bar-chart/qaq-p/2646838 | null |
{
"author": "Dusan Vuckovic",
"title": "Simple problem, complicated solution",
"body": "Hi,\n\nneed to be honest here. Analytics is not up to the task. If you compare it to it's competitors like Zendesk Explore or GoodData it is way behind.\n\nFirst downside is that is built by DB experts for DB experts (thus the difference with Explore and GoodData). It is very complicated to get what you need. A simple pivot table for instance.\n\nOuter, inner joins this is all DB stuff which I was successfully avoiding so far, but now it's catching up with me.\n\nAnyway, problem I have is simple. Every ticket has a project designator (custom field ProjectID). Every Project ID has multiple tickets. I need cumulative \"time spent\" on every project (not a ticket, but ProjectID) and then to see that broken down into monthly time spent. How do I do this ? Check the screenshot of the same excel report please. First column is ProjectID.\n\nI can't beat the feeling I'm missing elements to build this.\n\nThank you\n\n![Screenshot 2024-03-20 at 6.54.01?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/313393iFDFA5C1AB5C55120/image-size/large?v=v2&px=999 \"Screenshot 2024-03-20 at 6.54.01?PM.png\")\n"
} | [
{
"author": "Inder Singh",
"body": "Hi [@Dusan Vuckovic](/t5/user/viewprofilepage/user-id/3775276)\n\nThanks for the feedback. We understand that Analytics has a bit of a learning curve for new users, and so we are always open to suggestions. If there are ways you feel we can help you learn Analytics better, do let us know.\n\nComing to your problem here, I have a couple of questions:\n\n1. Is \"ProjectID\" you mentioned a custom Jira field? (\"Project\" table also has \"ProjectID\" so wanted to confirm)\n\n2. Is \"time spent\" the time logged in by the user (as captured in Worklog data) or is it time in status for the issue? If it is related to work log data, then this data is not yet available in Data Lake. We do have a ticket you can follow you get updates <https://jira.atlassian.com/browse/ANALYTICS-22>. As a workaround, you can try the following:\n\nThe existing Jira Issue History table contains data on when the time tracking value was changed on an issue. You can find this information by filtering on field=\"timespent\". Some of the data that it contains include:\n\n* User ID of the user who logged in the time spent\n* Time spent that was logged by the user\n* The time when the log was created\n\nCheers,\n\nInder\n",
"comments": [
{
"author": "Dusan Vuckovic",
"body": "Hi,\n\nThank you Inder for the answer. I am available to your Analytics team (already had some meetings with them in regards to Data lake improvements), so be free to reach out since I have a lot of experience with these competitive products (from the user perspective) .\n\nAnyway, Project ID isa custom field. it is not related to your system \"Project\" .\n\nAlso, I was talking about worklog data. Your Catch-22 workaround is producing results, but how do I accumulate them under ProjectID and present in monthly splits?\n\nThank you very much\n"
},
{
"author": "Matthew Lempitsky",
"body": "Hi Dusan, \n\nI do not have a custom field called \"Project ID\" to mock up an example with, so I used a different custom field called \"Priority\", you can use the same approach, but instead use your project ID field. \n\nYou can see I can accomplish this with a single visual SQL query and then a few follow up steps. \n\nI hope this helps!![Explore_-_Add_chart-15.png](https://community.atlassian.com/t5/image/serverpage/image-id/313665i3D7E168A9461D24A/image-size/large?v=v2&px=999 \"Explore_-_Add_chart-15.png\")\n"
},
{
"author": "Dusan Vuckovic",
"body": "OK. Much appreciated . Let me see if I can replicate.\n\nTy\n"
},
{
"author": "Dusan Vuckovic",
"body": "Any chance you could show me how your group and aggregation step looks like ? I'm getting results but I also have duplicated values for certain months\n\n![Screenshot 2024-03-22 at 12.00.23?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/313698i7644CFAFC8FE9F18/image-size/large?v=v2&px=999 \"Screenshot 2024-03-22 at 12.00.23?AM.png\")\n\nThis should be one line for 2024-03 accumulated. Ty\n"
},
{
"author": "Matthew Lempitsky",
"body": "Hi Dusan, \n\nI believe your 5th column is what is causing the duplicate rows. You want to change that aggregation to SUM (or something other than group) so that they rows are combined. \n\nIf you run into any more issues with this, feel free to open a support ticket and we can continue the conversation, in depth, there.\n"
},
{
"author": "Dusan Vuckovic",
"body": "Will do. Thank you very much\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Simple-problem-complicated-solution/qaq-p/2646686 | null |
{
"author": "Jack Ukleja",
"title": "Prevent users from creating dashboards or data sources?",
"body": "Hi,\n\nHow do we prevent users from creating new dashboards and data sources? i.e. only allow them to view existing dashboard.\n\nThanks\n"
} | [
{
"author": "Kevin Minnick",
"body": "Hi [@Jack Ukleja](/t5/user/viewprofilepage/user-id/4807337) , we are actually rolling out a new feature to control the ability to create data sources. We will post a community update when everyone has it.\n\nKevin\n",
"comments": null
},
{
"author": "Karin van Driel",
"body": "I would think you just don't give them access to Analytics and simply share dashboards with them? See if this link helps at all...: \n<https://support.atlassian.com/analytics/docs/share-dashboards/>\n",
"comments": [
{
"author": "Jack Ukleja",
"body": "Thanks. Not a bad idea, except for they can't \"browse\" the available dashboards this way\n"
},
{
"author": "Karin van Driel",
"body": "Just share them somewhere as embeds? Confluence perhaps? That should fulfil the 'browse' requirement?\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Prevent-users-from-creating-dashboards-or-data-sources/qaq-p/2641693 | null |
{
"author": "Shraddha",
"title": "Display Date Calendar filter by specific date",
"body": "Hello,\n\nAtlassian Analytics has the Calendar control which gives ability to pick date between ranges. Is there a way to restrict the range to start from a specific date?\n\nCurrently it goes back to 2014.\n\n![Screenshot 2024-03-01 at 4.31.38?PM.png](/t5/image/serverpage/image-id/309798i3A3855DAF0A55BC5/image-size/large?v=v2&px=999 \"Screenshot 2024-03-01 at 4.31.38?PM.png\")\n"
} | [
{
"author": "Jessie Turpin",
"body": "Hi Shradda! Currently, you won't be able to restrict users from selecting a date in 2014 in your Calendar control. Though you can edit the [default start and end](https://support.atlassian.com/analytics/docs/set-up-a-calendar-control/) dates in your Calendar to be the default dates filtering your charts.\n\n![Screenshot 2024-03-04 at 11.00.06?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/310064iA4DE8717FC0EA74D/image-dimensions/466x417?v=v2 \"Screenshot 2024-03-04 at 11.00.06?AM.png\")\n\nYou can either use a fixed date (2024-03-04) or a relative date using one of our [relative date variables](https://support.atlassian.com/analytics/docs/relative-date-variables/). Once you've edited your default start and end dates, all charts connected to the Calendar will filter by the default date range until a different date range is manually selected in the control.\n\nI hope that helps!\n",
"comments": [
{
"author": "Shraddha",
"body": "Thanks for the response [@Jessie Turpin](/t5/user/viewprofilepage/user-id/4493061)\n\nIts there any other customized calendar filter that can be created to avoid going long back dates/years?\n"
},
{
"author": "Jessie Turpin",
"body": "You're welcome, Shraddha! Here is a link to our [documentation](https://support.atlassian.com/analytics/docs/variable-control-types/) on the different control types available. The Date slider control is similar to the Calendar control, but one difference is you can select a specific column to be used to create the control. One caveat with using the Date slider control is that the data will still go as far back as the first data in your instance. For example, if you created the first ticket in your site in March 2024, the Date slider would start from March 2024. I hope that helps!\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Display-Date-Calendar-filter-by-specific-date/qaq-p/2627244 | null |
{
"author": "Matthew.Kistner",
"title": "I cant source data from a 3rd part custom field",
"body": "Hi all,\n\nWorking in Analytics were trying to use a custom field in Jira called \"program increments\" that is created and populated by a 3rd party add on called easy agile programs.\n\nWe have tried to follow a few source articles and videos and being able to reference custom field but we haven't had much luck in populating data. Any help or suggestions would be appreciated.\n\nAt this point were just experimenting trying to get anything from this field to show weather its the values or a count of tickets pretty much anything to validate that analytics can source this particular field or not in the system. But we haven't had much luck\n\n1. Does analytics source 3rd party custom fields from other applications? If so how can we get this to work? \n\nWe were referencing this source for our process. \n<https://confluence.atlassian.com/analyticskb/query-jira-custom-fields-1188411074.html> \n\n![analytics.PNG](/t5/image/serverpage/image-id/309724i7769C558FFF7B69E/image-size/large?v=v2&px=999 \"analytics.PNG\")![Easy Agile.PNG](/t5/image/serverpage/image-id/309723iD5C17185CA28602C/image-size/large?v=v2&px=999 \"Easy Agile.PNG\")\n"
} | [
{
"author": "Jessie Turpin",
"body": "Hi Matthew! Thanks for posting your question and sharing the screenshot. Locked fields are currently unavailable in the Atlassian Data Lake, but we have a [feature request](https://jira.atlassian.com/browse/ANALYTICS-159) that you can watch for updates on when these fields might be available to query.\n\nHope that helps!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/I-cant-source-data-from-a-3rd-part-custom-field/qaq-p/2626899 | null |
{
"author": "Chrystal Harris",
"title": "How do you hide the first month in a bar chart?",
"body": "Hi. I have a chart showing bugs created vs resolved month by month for the past 2 years. My problem is that it appears to be a rolling 2 years - so the first month of the chart day by day is getting reduced results and the most recent month is growing. I can live with the most current data growing - but it just seems wrong to have the oldest data shrink day by day.\n\nCan I just hide the first month?\n\nI have tried using both 2 years and 24 months in the queries, but I always end up with 25 monthly bars.\n\n![25th month.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/308985i35ACE020CB9113E9/image-size/large?v=v2&px=999 \"25th month.PNG\")\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Chrystal,\n\nYou can change the way your queries are doing the date filters. It sounds like the query is currently filtering on **\"last 2 years\"** which is a rolling 2 years based on the current timestamp.\n\n![Screenshot 2024-02-27 at 1.59.28?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/309030iA1A87FE93E67ED8B/image-size/large?v=v2&px=999 \"Screenshot 2024-02-27 at 1.59.28?PM.png\")\n\nThis produces the following SQL: *WHERE \\`Issue\\`.\\`created_at\\` BETWEEN (CURRENT_TIMESTAMP - INTERVAL 2 YEAR) AND CURRENT_TIMESTAMP*\n\nInstead of doing that, you can filter on **\"between and including {CURRENT_MONTH.START.SUB(23,'month')} and {TODAY}\"** which uses [relative date variables](https://support.atlassian.com/analytics/docs/relative-date-variables/).\n\n![Screenshot 2024-02-27 at 1.57.12?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/309031iABADB5BAB762BBF0/image-size/large?v=v2&px=999 \"Screenshot 2024-02-27 at 1.57.12?PM.png\")\n\nWhich is doing this in SQL: *WHERE \\`Issue\\`.\\`created_at\\` \\>= TIMESTAMP('2022-03-01')* \n*AND \\`Issue\\`.\\`created_at\\` \\< (TIMESTAMP('2024-02-27') + INTERVAL 1 DAY)*\n\nThe latter method will only return the dates from 23 months prior to the first date of the current month, so it is returning 24 bars instead of 25.\n\nLet me know if this works for you.\n",
"comments": [
{
"author": "Chrystal Harris",
"body": "This works! Thank you very much :-)\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/How-do-you-hide-the-first-month-in-a-bar-chart/qaq-p/2622747 | null |
{
"author": "CESAR DALDOSSO",
"title": "what is the field name for Team",
"body": "I am trying to create a report with metrics and so far I just found a way to connect team which is workspace id. What is the name of the Teams field and where is the table in which this is ?\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Cesar,\n\nTeam data is expected to be added to the Atlassian Data Lake very soon in March! You can follow this ticket for updates: <https://jira.atlassian.com/browse/ANALYTICS-27>, and we'll also announce it here in Community when it's released to everyone.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/what-is-the-field-name-for-Team/qaq-p/2622628 | null |
{
"author": "andrew_pass",
"title": "Work logged by user in a week",
"body": "Hi,\n\nI'm trying to do a report as part of a dashboard that shows how much time a user has logged in a given week.\n\nIt's working using the ticket updated date currently and the time logged but is there a way to actually use the date the work was logged instead?\n\nI know there is -\n\n* Resolved Date,\n* Created Date\n\nIs there a way to filter this by the date the work was actually logged on the ticket? I.e the work log date at all please?\n\nThanks,\n\nAndy\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Andrew,\n\nYou can check out the workaround described in this ticket <https://jira.atlassian.com/browse/ANALYTICS-22>, which entails querying the Jira Issue History table.\n\nWorklog data is also in the process of being added to the Atlassian Data Lake.\n",
"comments": null
},
{
"author": "Laurie Sciutti",
"body": "Hi [@andrew_pass](/t5/user/viewprofilepage/user-id/3716231) \\~ I'm not too familiar with Analytics, but in Jira you can search for the following 3 worklog items (worklogDate would seem to be what you are looking for). If that isn't available, you may find more information [here](https://support.atlassian.com/analytics/resources/).\n\n![Snag_c6bd1c0.png](https://community.atlassian.com/t5/image/serverpage/image-id/308937iF5CCB279BDFD1227/image-size/large?v=v2&px=999 \"Snag_c6bd1c0.png\")\n",
"comments": [
{
"author": "andrew_pass",
"body": "Hi Laurie,\n\nThanks, I'm already aware of that but I'm after a specific Analytics solution :)\n\nUnfortunately it's not mapped in Analytics,\n\nAndy\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Work-logged-by-user-in-a-week/qaq-p/2622334 | null |
{
"author": "CESAR DALDOSSO",
"title": "training",
"body": "Hello, i am looking for training on this product\n"
} | [
{
"author": "Laurie Sciutti",
"body": "Hi [@CESAR DALDOSSO](/t5/user/viewprofilepage/user-id/5439045) and welcome to the Community! In addition to what Michael provided, there are YouTube training videos as well. Have a look at [this one](https://www.youtube.com/watch?v=zBFbxRyacYw). HTH\n",
"comments": null
},
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hi [@CESAR DALDOSSO](/t5/user/viewprofilepage/user-id/5439045) \n\nWelcome to the Atlassian Community. \n\nI'm curious what other folks have to say but this**Atlassian Analytics Resources page** is a good place to start <https://support.atlassian.com/analytics/resources/>\n\nI hope this helps, \n\nMichael\n",
"comments": [
{
"author": "CESAR DALDOSSO",
"body": "hey Michael, as I am very experienced with Easy Bi (in my opinion the best one so far to have metrics from Jira) , it looks very interesting. So far it seems to require improvement on performance and I am still facing issues regarding teams (what is the field) and how to connect it to everyone. But having access on data with the usage of SQL seems to be incredibly dispurptive!\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/training/qaq-p/2621365 | null |
{
"author": "Niranjan Deshpande",
"title": "Creating a custom date bucket for yearly values",
"body": "To cater to reporting needs for a financial year (starting in the month of July and ending in the month of June the next year), I am looking to build a custom date bucket picket in Atlassian Analytics. Something to the likes of\n\n<https://confluence.atlassian.com/analyticskb/create-custom-date-buckets-using-a-dropdown-control-1180147025.html>\n\nbut with the options such that the drop down will contain these values:\n\n1 July 2019 - 30th June 2020, and so on to current year.\n\nIs it possible using the JQL / visual builder in Atlassian Analtics?\n"
} | [
{
"author": "Agaci Avinas",
"body": "Hi [@Niranjan Deshpande](/t5/user/viewprofilepage/user-id/4447183) ,\n\nThank you for reaching Atlassian Analytics support. Sure, yes you can set the financial year for the year filter in the Date Bucket. You can follow the same steps in the [document](https://confluence.atlassian.com/analyticskb/create-custom-date-buckets-using-a-dropdown-control-1180147025.html) which you have specified. You just need to modify the logic for the Year in the case statement to show next year range for month greater than or equal to 07 (July)\n\nPlease find the below example,\n\n```\nCase when {DATE_BUCKET_DROPDOWN}=\"year\" Then( Case when strftime(\"%m\", \"Created\") >= \"07\" Then Concat(strftime(\"%Y\",\"Created\"),' - ' , strftime(\"%Y\",\"Created\")+1) Else Concat(strftime(\"%Y\",\"Created\") - 1,' - ' , strftime(\"%Y\",\"Created\")) END) Else \"Created\" END?\n```\n\nSo, with this statement when you select year the values would look like below,\n\n![Screenshot 2024-02-19 at 4.04.33?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/307195i2F5FEBA32BDCC2DD/image-size/large?v=v2&px=999 \"Screenshot 2024-02-19 at 4.04.33?PM.png\")\n\nYou can modify your case statement as per your requirement.\n\nRegards,\n\nAgaci\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Creating-a-custom-date-bucket-for-yearly-values/qaq-p/2611409 | null |
{
"author": "Mikael Sandberg",
"title": "Drilldown chart",
"body": "Hi all,\n\nIs there an example chart or dashboard that shows how to do a drilldown chart? I have a heat map chart that shows created issues per hour and wanted to see if it would be possible to click on a number in that chart that would update an issue list chart that would show the requests that as created during the selected date/hour.\n\n![Screenshot 2024-02-19 at 3.30.43?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/307331i9D94F7CD8EBA4CC4/image-size/large?v=v2&px=999 \"Screenshot 2024-02-19 at 3.30.43?PM.png\")\n\nSo for example if I clicked on the 2 at 04 Feb 19 it would show just those two requests in the list view.\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Mikael,\n\nThis article walks through an example of setting up drilldown between two charts: <https://support.atlassian.com/analytics/docs/use-charts-as-variable-controls/>\n\nAdditionally, if you use the \"Jira Software - Overview\" dashboard template, there is drilldown set up between the \"Top 5 projects by issue count\" and the \"Issue details\" table chart on the bottom, so you can use this as an example.\n\nBased on the heat map in your screenshot, you can pass the date (e.g. Feb 18) and hour (e.g. 02) values to variable controls that are then used to filter your table chart. This means the table chart needs to have the controls connected to filter on these as well.\n\nLet me know if this helps or if you have further questions!\n",
"comments": null
},
{
"author": "Bj?rn Eriksson",
"body": "Hi \nI need to start in the beginning :-)\n\nHow do you create that heat map chart?\n",
"comments": [
{
"author": "Tracy Chow",
"body": "Hi Bj?rn,\n\nThis video could be a good starting point on how to create a basic chart in Atlassian Analytics: [https://www.youtube.com/watch?v=sWdmrUfqoQw\\&list=PLaD4FvsFdarRVuaVKCAg2hZqCe-rtxMe2\\&index=7\\&pp=iAQB](https://www.youtube.com/watch?v=sWdmrUfqoQw&list=PLaD4FvsFdarRVuaVKCAg2hZqCe-rtxMe2&index=7&pp=iAQB)\n\nFeel free to browse the other videos in the playlist, as well as our documentation on [heat map charts](https://support.atlassian.com/analytics/docs/chart-types/#Heat-map).\n"
},
{
"author": "Ganesan Seethapathy",
"body": "Hi\n\nHow to open a Drilldown chart in a new tab /window instead of redirecting in the same tab, we are losing the original chart and it is time consuming to reload / go back to the original chart.\n\nPlease guide me\n\nThanks !\n"
},
{
"author": "Ganesan Seethapathy",
"body": "Hi\n\nIs it possible to set Variables or pass discreet values to the drilldown report\n\nDetail:\n\nFrom the main dashboard, i would like to pass values from controls (like dropdown) or **discreet values,**other than x value / y value from the report to the \"Drilldown\" report.\n\nPlease guide me on how to achieve this\n\nThanks\n"
},
{
"author": "Tracy Chow",
"body": "HI [@Ganesan Seethapathy](/t5/user/viewprofilepage/user-id/5535637),\n\nIt looks like you got your first question answered here: <https://community.atlassian.com/t5/Atlassian-Analytics-questions/Drilldown-Chart-in-a-new-Window-Tab/qaq-p/2746085>\n\nFor your second question, that is not currently possible. The drilldown functionality can only use visible values (such as the x-axis/y-axis) from a chart.\n"
},
{
"author": "Ganesan Seethapathy",
"body": "Hi Tracy\n\nThank you for the response.\n\nBut in the Main dashboard /report, if we use any filter or selection criteria to build it, that also supposed to pass on as part of inputs to the drill down report.\n\nCould you please take this as a requirement for future release ?\n\nThanks\n"
},
{
"author": "Ganesan Seethapathy",
"body": "Hi\n\nAppreciate if you could confirm whether any approach/ plan from Atlassian, towards passing additional values/ criteria to the Drilldown Report\n\nThere are 2 scenarios ,where i'm stuck right now on this issue.\n\nScenario 1: In the main report, if we have multiple controls to filter the report but the drilldown pass only the values of x and y axis. Unable to pass the control values to the drill down report\n\nScenario 2: The Main dashboard have multiple reports , with different Attributes driven such as \"Department /Team based\", \"Under Different Levers from JIRA like Business Driver, Member Impact\" - which are not being x/ y axis values. We need to pass these values to the drilldown report to show the appropriate (drilldown) data\n\nThanks\n"
},
{
"author": "Tracy Chow",
"body": "Hi [@Ganesan Seethapathy](/t5/user/viewprofilepage/user-id/5535637), we appreciate the feedback and information about your use case.\n\nI have created a feature request on your behalf for this functionality: <https://jira.atlassian.com/browse/ANALYTICS-304>. This is not currently on the upcoming roadmap, but I suggest voting on and watching the ticket for updates.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Drilldown-chart/qaq-p/2613991 | null |
{
"author": "Jonathan Smith",
"title": "JWM: What are common queries/charts you expose on your dashboard?",
"body": "Hello all,\n\nI am not a BI developer so I am looking to understand why I would use Analytics for Jira Work Management instead of a traditional Jira dashboard.\n\nAlso, I am looking to know what you typically put on your analytics dashboards.\n\nThank you for your time!\n\nJonathan\n"
} | [
{
"author": "Rodney D_Souza",
"body": "The out-of-the-box charts tend to answer the simple and most-common questions. But if you wanted to do time-series analysis (see counts over time), multiple metrics/lines on the same chart so that you can compare them, aggregations (e.g. sum for totals) of metrics across rows and/or columns, then you'd need something else.\n\nThe \"something else\" could be something like the \"Custom Charts for Jira Reports and Time in Status\", which would give you better charting, but it likely would not answer the mail in terms of more complex needs. These plugins tend to rely on JQL and so if you cannot phrase your query in JQL then you can't get an answer to your question.\n\nFor more complex needs i.e. BI, you would need something like EazyBI or the Atlassian Analytics.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/JWM-What-are-common-queries-charts-you-expose-on-your-dashboard/qaq-p/2604578 | [
"jira-work-management"
]
|
{
"author": "jeff.rhoad",
"title": "Translate Reporter_Account_Id",
"body": "Is there a way to translate the jira_issue.reporter_account_id to the object key of the reporter in asset_object table?\n\nI am trying to create a list of tickets reported by location and I need the object key of the reporter to determine their location.\n\nThanks.\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Jeff,\n\nIs your Jira issue linked to the reporter's object in Assets through a Jira custom field? If so, you can use the [\"Assets object issue mapping\" table](https://support.atlassian.com/analytics/docs/schema-for-asset-and-configuration-management/#Assets-object-issue-mapping).\n\nLet me know if that works for you or if you have further questions.\n\nCheers, \nTracy\n",
"comments": [
{
"author": "jeff.rhoad",
"body": "Yes I can link from Jira_issue to asset_object_issue_mapping via the issue id. But how do I tell which object in the asset_object_issue_mapping table is the issue reporter?\n"
},
{
"author": "Tracy Chow",
"body": "If you have a specific asset type set up for your user objects, you can add a query filter to filter for the desired object type, such as \"Assets Type\".\"Name\" = 'User'.\n\nDoes this approach work for your current setup?\n"
}
]
},
{
"author": "Rodney Dsouza _Atlassian Certified Expert_",
"body": "First do a 'Lookup Objects' call first for schema = People and the query is **User = {{issue.reporter}}**\n\nThen you can used the resulting Lookup object/s (in above scenario it would be called 'User'). So, you could print out the results, say as Comment or Log action, using code like this:\n\n```\nreporter ID = {{issue.reporter.accountId}}\n{{#lookupObjects}}\n* {{User}} , {{User.displayName}} , {{User.accountId}} \n{{/}}\n```\n\nFor me the results look like:\n\nreporter ID = 6406540e9ce2cd2c240fc14c\n\n* 6406540e9ce2cd2c240fc14c , Rodney D'Souza , 6406540e9ce2cd2c240fc14c\n\nAs you can see *displayName and accountId*keywords you can use.\n\nIf this helps, let me know, and 'Accept' this answer\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Translate-Reporter-Account-Id/qaq-p/2595978 | null |
{
"author": "andrew_pass",
"title": "Help with a chart, tickets assigned to a user over time",
"body": "Hi,\n\nHoping someone can help me figure this out please,\n\nI'm trying to do a report that I can use to give me a graph representation of how many times a user may have been assigned to different tickets in any different week.\n\nSo for an example -\n\n* **User A**are assigned to a ticket on Monday,\n* That ticket is then re-assigned to **User B,**\n* **User A** is assigned to a second ticket on Thursday\n\nReport would show they've been assigned to two tickets that week.\n\nThanks :)\n"
} | [
{
"author": "Matthew Lempitsky",
"body": "Hi Andrew, you could query the Issue History table for this information. This will store a historical record of all field changes. If you query the table for the field name assignee, you will be able to perform a count of issues assigned to users. \n\nHere is a very basic approach to begin looking at that information: \n\n![Explore_-_Add_chart.png](https://community.atlassian.com/t5/image/serverpage/image-id/301532iA844E45B54DD4805/image-size/large?v=v2&px=999 \"Explore_-_Add_chart.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Help-with-a-chart-tickets-assigned-to-a-user-over-time/qaq-p/2581741 | null |
{
"author": "Wong",
"title": "How do I filter for only issue with component \"X\"?",
"body": "Trying to count issue resolved and created for a particular component but unable to build filter for component, any suggestion?\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Wong,\n\nTo add a filter for a component associated with your Jira issues, you can select the **Name** column from the Jira [\"Project component\" table](https://support.atlassian.com/analytics/docs/schema-for-jira-family-of-products/#Project-component) and then set it to equal the name of the component.\n\nYou'll also want to make sure the join path is going through the \"Issue component mapping\" table.\n\n![Screenshot 2024-01-09 at 2.42.41?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/299763i1B33B592995AB70D/image-dimensions/492x395?v=v2 \"Screenshot 2024-01-09 at 2.42.41?PM.png\")\n\nLet me know if this works for you!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/How-do-I-filter-for-only-issue-with-component-quot-X-quot/qaq-p/2574657 | null |
{
"author": "Frank Drago",
"title": "Analytics Issue Details Chart - display custom field column",
"body": "Using the Issue Details template, I need to add a column displaying some custom incident fields. (field id's known) TBH I'm in the middle to 2 go lives and up against it, I bet this way is faster.\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Frank,\n\nJira custom fields will be in the Jira \"Issue field\" table. You can follow the steps here on how to [query Jira custom fields](https://confluence.atlassian.com/analyticskb/query-jira-custom-fields-1188411074.html).\n\nOnly one custom field can be added per query, given how the Jira \"Issue field\" table is structured, so [creating a custom column](https://confluence.atlassian.com/analyticskb/query-jira-custom-fields-with-custom-columns-or-custom-tables-1299910024.html) for your custom field in your Data Lake schema may be a more scalable approach if you will be using these columns frequently across charts.\n\nTake a look at these articles and let me know if you run into any trouble.\n\nBest, \nTracy\n",
"comments": null
},
{
"author": "Frank Drago",
"body": "Knew it would be faster \n<https://community.atlassian.com/t5/Atlassian-Analytics-questions/Does-Analytics-product-support-trending-charts/qaq-p/2551432>\n\n<https://community.atlassian.com/t5/Atlassian-Analytics-questions/Does-Analytics-product-support-trending-charts/qaq-p/2551432>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Analytics-Issue-Details-Chart-display-custom-field-column/qaq-p/2570630 | null |
{
"author": "rajneekant.pathak",
"title": "How to use custom fields in chart that we are using in Jira projects in Cloud? eg. Request Type",
"body": "Hi,\n\nWe are using many custom field as per our client need in Jira software project. However we are not able to use that in Atlassian analytics in chart column. For example we are using Request Type, Support Group, Applicable Client etc fields in our projects but not able to see in Analytics. We are only able to see system fields used in our jira projects.\n\nWe want to understand how can we add custom filed that we are using in our project in data source schema to see this in chart column.\n\nRegards,\n\nRajneekant\n"
} | [
{
"author": "Inder Singh",
"body": "Hi [@rajneekant.pathak](/t5/user/viewprofilepage/user-id/5384601) : In Atlassian Analytics, you can either query custom fields directly, or turn the custom fields into a custom column or custom table that you can then query.\n\nYou can read the following Knowledge Base articles to learn how to use custom fields in Atlassian Analytics:\n\n1. Querying custom fields - <https://confluence.atlassian.com/analyticskb/query-jira-custom-fields-1188411074.html>.\n2. Turn the custom field into a custom column or custom table - <https://confluence.atlassian.com/analyticskb/query-jira-custom-fields-with-custom-columns-or-custom-tables-1299910024.html>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/How-to-use-custom-fields-in-chart-that-we-are-using-in-Jira/qaq-p/2557239 | null |
{
"author": "Shraddha",
"title": "Does Analytics product support trending charts ?",
"body": "Hi Team,\n\nWe have an ask to fulfill using Analytics that pertains to creating charts that displays trends. The end user would like to see how the TTR(time to resolution) metric is trending month over month.\n\nIs this possible using Analytics? How? Can i get some sample/examples OR articles to refer?\n\nThanks\n"
} | [
{
"author": "Steven Drury",
"body": "Hey [@Shraddha](/t5/user/viewprofilepage/user-id/2630913)\n\nDepends if you want to see the **SLA** for TTR, or you want the actual time taken to resolve the issue.\n\nFor the SLA, look at the \"Incidents breaching SLA/not breaching SLA\" chart template. This should show you a trend based on a SLA.\n\nFor the actual time, you could use lots of examples in the templates to see how the time to resolution is calculated.\n\nThanks, \nSteve\n",
"comments": [
{
"author": "Shraddha",
"body": "Hi [@Steven Drury](/t5/user/viewprofilepage/user-id/5208097) yes the actual time.\n\nWe do have reports that calculate TTR but it should values in days for a given team member for given time period.\n\nIdeally we would want to see the trend of these actual times per month.\n"
},
{
"author": "Steven Drury",
"body": "It would be possible, once you have all your information.\n\nFirst, query all the issue data you want, but at a minimum the issue id, resolution date (days) and assignee id.\n\nJoin that query to the organisational data on assignee id so that you can get the assignees display name or email.\n\nGroup by resolution data and assignee, but then count by the number of issue id and you will have your trend.\n\nIf you are doing this for multiple assignees it will be chaos. I would also put a control in to select the assignee and then use that to filter your issues.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Does-Analytics-product-support-trending-charts/qaq-p/2551432 | null |
{
"author": "Andrew Herrera",
"title": "Pie Chart Legend - How to use something other than percentages",
"body": "I have gone through every setting for the chart and can not get it to give me the legend in non percentage numbers. Even though I'm handing it number of tickets per user.\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Andrew,\n\nCurrently, there is no option to change the data format of the legend in a pie chart. We have a feature request ticket for that here - <https://jira.atlassian.com/browse/ANALYTICS-118>. I recommend voting on and watching the ticket for updates.\n\nIf you want to display the number of tickets, I recommend using the \"value labels\" setting available from the Series tab.\n\nLet me know if you have further questions on this.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Pie-Chart-Legend-How-to-use-something-other-than-percentages/qaq-p/2549902 | null |
{
"author": "Wong",
"title": "How to query for inbound/outbound reference for Asset object?",
"body": "I have a Contact asset type that has an inbound reference (Member) to a Team asset type. Are references between asset types accessible in Analytics?\n"
} | [
{
"author": "Skyler Ataide",
"body": "Hey there Wong!\n\nLinked objects data (outbound and inbound object references) is not currently available in the Assets schema in the Atlassian Data Lake. While you can manually query the individual objects that are linked to other objects, there isn't currently a default column that links the objects together. If you would like, I can raise a feature request to have linked object data added to the Atlassian Data Lake.\n",
"comments": [
{
"author": "jeff.rhoad",
"body": "Hi Skyler. I would like to see that feature added to the data lake.\n"
},
{
"author": "Skyler Ataide",
"body": "Hello!\n\nHere is a link to a new feature request that I've raise to have linked object data (outbound and inbound object references) added to the Atlassian Data Lake for Assets: <https://jira.atlassian.com/browse/ANALYTICS-156>\n\nPlease vote for the ticket and add yourself as a watcher for future updates, as top-voted tickets are more likely to be triaged for development by our engineering team. ?\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/How-to-query-for-inbound-outbound-reference-for-Asset-object/qaq-p/2544529 | null |
{
"author": "Fatma Ya?anlar",
"title": "sourcetree authorization error",
"body": "Hello, a user found the wrong place I wrote here. How can I solve the problem? I receive authorization service via Bitbucket to send the current software via SourceTree. ? Identity alignment failed login check failed for user. You do not have permission to access the URL '<https://api.bitbucket.org/2.0/>' User'. The request returned with status code 'Unauthorized\n"
} | [
{
"author": "Nicolas Grossi",
"body": "[@Fatma Ya?anlar](/t5/user/viewprofilepage/user-id/5504289) Are you using the latest sourcetree version ?\n\nNicolas\n",
"comments": [
{
"author": "Fatma Ya?anlar",
"body": "yes\n"
}
]
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/sourcetree-authorization-error/qaq-p/2757061 | null |
{
"author": "Adam Raszkiewicz",
"title": "Files list window in the FiIe Status view",
"body": "For some reason, the Files list window in the File Status view disappeared and I'm not able to restore it:\n\n![sourcetree.png](/t5/image/serverpage/image-id/335945i026954876B91C8F3/image-size/large?v=v2&px=999 \"sourcetree.png\")\n\nIs there any way to get it back without removing Sourcetree?\n"
} | [
{
"author": "Adam Raszkiewicz",
"body": "It came up that I needed to delete this file\n\n`/Users/YOUR_USERNAME/Library/Preferences/com.torusknot.SourceTreeNotMAS.plist`\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/Files-list-window-in-the-FiIe-Status-view/qaq-p/2756406 | [
"server",
"sourcetree-server"
]
|
{
"author": "gediminassukys",
"title": "GitLab Auth Error",
"body": "Hello,\n\nmaybe you are not so interested, but SourceTree is not working with GitLab for a long time.\n\nI'm testing with my credentials with Terminal from Mac - it works.\n\nThen I try to add same credentials to same computer on SourceTree, when choosed gitlab.com option - it Says incorrect password. Username is the same (sgediminas). Public key is the same. Everything is the same, and in the terminal works, SourceTree - not.\n\nTried to add Private Token, freshly created in GitLab. Also writes, wrong password, but password even not used to login with Pivate Token. \n\nSource Tree v. 4.2.8 \nMac OS 14.5 \n\nThank you for your support!!\n"
} | [
{
"author": "Misty Moore",
"body": "Hello,\n\nI appreciate your patience, and I'm here to help! It can be frustrating when SourceTree doesn't cooperate with GitLab. Let's troubleshoot this issue together.\n\nHere are a few steps you can try to resolve the problem:\n\nSSH Key Configuration: \nMake sure you have generated an SSH key for your GitLab account. If you haven't, follow GitLab's instructions to create one. \nAdd the SSH key to your keychain using the command ssh-add -K \\<ssh_generated_key_file.txt\\> in the terminal. This step ensures that SourceTree recognizes your key. \nRestart SourceTree after adding the key to ensure it picks up the new configuration. \nCloning via URL: \nInstead of setting up GitLab directly within SourceTree, try cloning a remote repository using the URL. \nClick on \"+ New Repository\" \\> \"Clone from URL.\" \nIn the \"Source URL\" field, provide the GitLab repository URL followed by your username. Fo \nGitLab User Name: zaid.pathan \nAccess Token: \nIf you're using an access token, ensure that it has the necessary scopes (e.g., api, read_user, read_repository, write_repository). \nSometimes revoking an old access token and generating a new one with broader scopes can resolve authentication issues. \nUpdate Sourcetree: \nOccasionally, updating SourceTree to the latest version can fix compatibility issues. \nAlso, consider clearing saved passwords from the system keychain. \nRemember to replace the example URLs and usernames with your actual GitLab information. If you encounter any specific error messages, feel free to share them, and we'll continue troubleshooting.\n\nBest Regards\n\nmisty569\n\n[securespend gift card](https://www.securespend.com.co)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/GitLab-Auth-Error/qaq-p/2753017 | [
"server",
"sourcetree-server"
]
|
{
"author": "Jennifer Corbet",
"title": "I archived a list and things went haywire. Got this message: Error: Failed to execute 'removeChild'",
"body": "Now every time I log in, the page looks fine until I try to go anywhere in it. Then it shuts down with this message and no options. Help!\n\nHere's more of the error message:\n\n```\nError: Failed to execute 'removeChild' on 'Node': The node to be removed is not a child of this node..Error info: at m (https://trello.com/assets/app.4f63ed44ec6e4dfe55bb.js:1:832750) at V (https://trello.com/assets/app.4f63ed44ec6e4dfe55bb.js:1:837012) at l (https://trello.com/assets/new-board-page.25425b9903dcfa4c5b79.js:1:62481)\n```\n"
} | [
{
"author": "Ku?be",
"body": "Hello [@Jennifer Corbet](/t5/user/viewprofilepage/user-id/5538892) \n\nTo fix the \"removeChild\" error in Trello, clear your browser cache and cookies, and disable all browser extensions.\n\nEnsure your browser is up to date, and try using a different browser. Check the Trello Status Page for any ongoing issues. If the problem persists, contact Trello support for further assistance. \n\nPlease lemme know if this helps (:\n",
"comments": [
{
"author": "Jennifer Corbet",
"body": "Sadly this is not working. Would love to contract Trello but there appears to be no way to do so. I just get directed to the forums or to here. Any other ideas?\n"
}
]
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/I-archived-a-list-and-things-went-haywire-Got-this-message-Error/qaq-p/2747788 | null |
{
"author": "????",
"title": "SourceTree ????????????",
"body": "SSH?\n\nYou can use git to connect to Bitbucket. Shell access is disabled\n\n????????????????????????????????\n\nBitbucket?????SSH????????\n\n??????????????????????????\n"
} | [
{
"author": "Ku?be",
"body": "Hi [@????](/t5/user/viewprofilepage/user-id/5411224) \n\nI may have to apologies...I don't know how to write in Japanese. \n\nThe issue here is a shell access disable relates to **sourceTree** not been able to find the SSH key pair. Even if SSH authentication seems to be working correctly. \n\nMay come down to a couple of reasons: \n\n- Incorrect SSH key paths \n- SSH Agent Configurations \n- permission \n- Bitbucket verification...etc \n\nTO-DO: You will need to redo the SSH key setup process again, and follow the process keenly. \n\n**Solution:** \nUsing this Doc: <https://support.atlassian.com/bitbucket-cloud/docs/configure-ssh-and-two-step-verification/> \n\n**Good Luck!**\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-%E9%8D%B5%E3%83%9A%E3%82%A2%E3%81%8C%E8%A6%8B%E3%81%A4%E3%81%8B%E3%82%8A%E3%81%BE%E3%81%9B%E3%82%93/qaq-p/2746289 | [
"bitbucket",
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Shouldz",
"title": "Can't see \"Staged files\" list for my commit",
"body": "Hello,\n\nI tried to google alot of things but never seem to find the right answer, so i decided to post here!\n\nI work with SourceTree for a few years now and never had problems with it, but suddenly I can't see my files I added or changed for the next commit.\n\nMy Sourcetree looks like this:\n\n![sourcetree.png](/t5/image/serverpage/image-id/334021i0EE71F8956D31C41/image-size/large?v=v2&px=999 \"sourcetree.png\")\n\nAnd I want it like this, with the \"Staged files\" list on the left side\n\n\n\nI hope anyone can help me out here!\n\nThanks alot!\n\nEdit: I already tried to reinstall and I checked every option I could find but nothing changed it back to the original layout\n"
} | [
{
"author": "Shouldz",
"body": "Well, I've exzessively switched between projects and suddenly there was a small gap between the Branches and Committed files View, so I just dragged it to the side and there it is!\n\nWould love to see an option in the \"View\" Section to open or close this part of the UI as i must have accidentally dragged it fully to the left side. I even tried before to drag the line to the right but couldn't open it again.\n",
"comments": null
},
{
"author": "Phil Mayfield",
"body": "I had the same problem, but in the other way. I could only see the file list and not the diff. Your suggestion helped and I was able to find the drag handle and get the diff view back.\n",
"comments": null
},
{
"author": "brettz9",
"body": "This exact same problem occurred for me, but if the solution is moving the sidebar grippy, it isn't working for me. Any other ideas?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/Can-t-see-quot-Staged-files-quot-list-for-my-commit/qaq-p/2747354 | null |
{
"author": "Suraj Kumar",
"title": "How to solve fatal: protocol '?https' is not supported.",
"body": "I used \"git remote add origin \\[URL\\]\" and pasted the URL of my GitHub repository by right clicking the mouse and I think some hidden letters are also printed. How to solve this problem ?\n"
} | [
{
"author": "Ku?be",
"body": "Hi [@Suraj Kumar](/t5/user/viewprofilepage/user-id/5537233)\n\n<br />\n\nThe error \"fatal: protocol 'https' is not supported\" happens because there is a bad character in the URL. This often occurs when copying and pasting URLs, especially if hidden characters are included by mistake. \n\n**Note:** Please carefully copy and paste, If you like to copy the URL, first paste it into a plain text editor to remove any hidden characters. Then, copy it from the text editor and paste it into your terminal. \n\nHowever type the URL manually to avoid any mistakes if copy and paste doesn't work.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/How-to-solve-fatal-protocol-https-is-not-supported/qaq-p/2746084 | null |
{
"author": "Ar Sa",
"title": "What does delete branch operation does ?",
"body": "What does delete branch operation does ?\n\nDoes it delete the branch from source tree or bitbucket(github server) ?\n"
} | [
{
"author": "Ku?be",
"body": "### **++Deleting a Branch Locally:++** {#toc-hId-2144674128}\n\n*Using **[git branch -d branch_name]** removes the branch only from your local repository. It still exists on the remote server (e.g., Bitbucket, GitHub).*\n\n### **++Deleting a Branch Remotely:++** {#toc-hId-337219665}\n\n*Using **[git push origin --delete branch_name]** removes the branch from the remote server. It remains in your local repository until you delete it locally.*\n\n*- To fully delete a branch, you need to remove it both locally and remotely with the respective commands.*\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/What-does-delete-branch-operation-does/qaq-p/2745305 | null |
{
"author": "johnnichoson8888",
"title": "How do I set up source tree on my new laptop (old laptop is defunct).",
"body": "Is there a way to get my credentials back?\n"
} | [
{
"author": "Nicolas Grossi",
"body": "[@johnnichoson8888](/t5/user/viewprofilepage/user-id/3360919) Welcome! You might take a look at this link: <https://community.atlassian.com/t5/Sourcetree-questions/Sourcetree-has-invalid-credentials-but-cannot-clear-reset-them/qaq-p/753478>\n\nHTH\n\nNicolas\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/How-do-I-set-up-source-tree-on-my-new-laptop-old-laptop-is/qaq-p/2742720 | [
"server",
"sourcetree-server"
]
|
{
"author": "narcizizztmusik",
"title": "How to start with this? I'm completely brand new",
"body": "I have no idea what I'm doing but I want to learn. HELP!!\n"
} | [
{
"author": "Ku?be",
"body": "I'm not sure which specific area you need help with, but I thought starting with the URL posted might be useful.\n",
"comments": null
},
{
"author": "Ku?be",
"body": "This should be a good first step: <https://confluence.atlassian.com/get-started-with-sourcetree>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/How-to-start-with-this-I-m-completely-brand-new/qaq-p/2742686 | null |
{
"author": "lina",
"title": "????????",
"body": "????????\n"
} | [
{
"author": "YY Brother",
"body": "?????\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/%E4%B8%BA%E4%BB%80%E4%B9%88%E8%BF%99%E4%B9%88%E9%9A%BE%E7%99%BB%E5%BD%95/qaq-p/2733965 | null |
{
"author": "Loredana",
"title": "Why I get \"Sourcetree for Windows is requesting access to the following: ...\" message during login",
"body": "Hello, \n\nI have a situation that I don't understand. When I want to login in browser to bitbucket from Visual Studio I get this in the browser:\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/331115i1CAAD7F840C7403B/image-size/large?v=v2&px=999 \"image.png\")\n\nBecause I don't have Sourcetree installed what exactly does this grant? \n\nThank you, \nLoredana\n"
} | [
{
"author": "Ronaldponder",
"body": "Hello,\n\nWhen attempting to log in to Bitbucket from Visual Studio, you might see a message stating \"Sourcetree for Windows is requesting access to the following: ...\". This can be confusing if you do not have Sourcetree installed.\n\n**Explanation:**\n\n* **OAuth Integration:** Bitbucket uses OAuth for authentication. Sometimes, OAuth tokens are shared among various Atlassian products, which might include Sourcetree by default.\n* **Visual Studio Plugin:** The Bitbucket plugin or extension in Visual Studio may trigger a standard OAuth flow that includes permissions for Sourcetree, even if you don't use it.\n\n**Permissions Requested:**\n\n* The list of permissions typically includes access to account information, repositories, issues, project settings, pull requests, snippets, team membership, webhooks, and wikis. These permissions ensure the application can interact fully with your Bitbucket account, including potentially integrating with tasks such as managing [social media tasks](https://picoworkers.net/)related to your projects.\n\n**Recommendations:**\n\n1. **Verify Source:** Confirm that the login request is coming from the legitimate Visual Studio Bitbucket plugin.\n2. **Review Permissions:** Carefully read the permissions being requested. They should align with the necessary operations for repository management.\n\nGranting these permissions is generally safe if you trust the application requesting access. If you need further clarification, feel free to reach out.\n\nBest regards\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/Why-I-get-quot-Sourcetree-for-Windows-is-requesting-access-to/qaq-p/2733321 | null |
{
"author": "Emily Errico",
"title": "Where do I report typos for the Atlassian blog?",
"body": "I thoroughly enjoy the Atlassian blogs, but I keep finding errors. [For example:](https://www.stride.com/blog/what-30-years-of-stanford-research-tells-us-about-company-culture)\n\n![professorprofessor.PNG](/t5/image/serverpage/image-id/27502i99810A00ECC4122F/image-size/large?v=v2&px=999 \"professorprofessor.PNG\")Last time I found an error, I tried using the [Contact Atlassian Support](https://support.atlassian.com/contact/) portal, but somehow ended up opening a ticket in Billing and Licensing.\n\nI found the [JIRA project](https://jira.atlassian.com/projects/BLOGIT/issues/) for the blog, but it's very dated and it doesn't seem to fit my needs either. Is there a better method for reporting errors? I realize it's not my job, but I'm a writer by trade and not the kind of person to just let these things *go*.\n\nThank you!\n"
} | [
{
"author": "Andy Heinzer",
"body": "Hi Emily,\n\nYou can report these kinds of problems here to Community as well. Thanks for doing so.\n\nI'm actively reaching out to my team to help get this fixed. You can certainly go to our support portal <https://support.atlassian.com> Depending on your SEN number, or lack there of, you might be directed here to Community anyways.\n\nIn some cases, creating a Jira bug ticket can be a helpful way to report problems, but it can still be difficult to figure out if the project you create this at is the proper one for the problem you are reporting. In the case of that BLOGIT project, I don't think that particular project is used by the team that handles this kind of blog post.\n\nI agree we should be more clear on how you report these kinds of issues, so I will push to make this clearer for other users in the future.\n\nThanks for bringing this up.\n\nAndy\n",
"comments": [
{
"author": "Emily Errico",
"body": "Just for clarification, if I find another error like this one, I should create a new question like this one?\n\nThank you for pushing this issue.\n"
},
{
"author": "Andy Heinzer",
"body": "Yes, please do create a community post, at least until we find a better place to handle these.\n"
},
{
"author": "Emily Errico",
"body": "Ah, thank you. Hopefully I won't find anymore and this will be the end of the matter. :)\n"
}
]
}
]
| https://community.atlassian.com/t5/Announcement-questions/Where-do-I-report-typos-for-the-Atlassian-blog/qaq-p/849395 | [
"blog",
"error"
]
|
{
"author": "Blake McAlevey-Scurr",
"title": "Question was spam filtered due to edits, can I get it reviewed?",
"body": "A [question of mine](https://community.atlassian.com/t5/Bitbucket-questions/Raw-diff-patch-from-bitbucket-server-api/qaq-p/840377) was marked as spam after I edited it a few times (mainly for formatting). Is there a mechanism to ask for it to be unfiltered? Do I have to wait? It seems like most people get their questions unfiltered by asking another question like this one!\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "You've hit on one of the best mechanisms already.\n\nA lot of the community champions check the spam bucket for incorrect spam hits. I am not going to claim we are fast, consistent or check with huge regularity, but we do try.\n\nFlat-out asking, as you have here, is probably the best option at the moment. As a result of seeing this, I've been reminded I have not checked today, so I did, and I pulled out 3 items, including yours.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Announcement-questions/Question-was-spam-filtered-due-to-edits-can-I-get-it-reviewed/qaq-p/840402 | [
"community",
"feedback",
"spam"
]
|
{
"author": "Dave Sky",
"title": "Not seeing how to ask a question on the Bitbucket community...",
"body": "I get the \"Ask a question\" link on the SourceTree community, but not on the Bitbucket community:\n\n<https://community.atlassian.com/t5/Bitbucket-questions/qa-p/bitbucket-questions>\n\nCan someone explain this?\n\nI had to do a Google search to find this form, which is apparently just Atlassian's form.\n\nI'm logged in with a company account that was provided to me.\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "It's not you, it's the descriptions in the headers for the products. The Sourcetree one has a link to \"ask a question\", the Bibucket one links to product information.\n\nCreating a question like you have with this one should work the same though. (Go to the Bitbucket collection and then use \"create\" in the top menu bar)\n\nAnd, I'll ask Atlassian if they'll add the \"ask a question\" link to Bitbucket too. Makes sense to be consistent.\n",
"comments": [
{
"author": "Dave Sky",
"body": "I'm not sure what you mean by the Bitbucket collection...\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "If you click on the \"explore\" drop-down above, you get a long list of \"collections\". Bitbucket and Sourcetree are both collections and if you click on the collection, that's where you get the header with or without the \"ask a question\" in it.\n"
}
]
},
{
"author": "Monique vdB",
"body": "[@Dave Sky](/t5/user/viewprofilepage/user-id/1572458) the \"Create\" button at the top of your screen (next to \"Search\") will always let you create a question! Just use the \"Bitbucket\" (or appropriate product) tag.\n\n![Screen Shot 2018-07-12 at 10.19.50 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/26811iA2DC90277706A62E/image-dimensions/604x26?v=v2 \"Screen Shot 2018-07-12 at 10.19.50 AM.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Announcement-questions/Not-seeing-how-to-ask-a-question-on-the-Bitbucket-community/qaq-p/836298 | [
"bitbucket",
"feedback"
]
|
{
"author": "Mike Rink",
"title": "How do we get a subsection added?",
"body": "It seems there are some Marketplace app vendors with their own subsection; ALM Works, Appfire, and Adaptavist to name a few.\n\n![Screen Shot 2018-06-08 at 8.18.24 AM.png](/t5/image/serverpage/image-id/24166i53F9EF6EAB8AB270/image-size/large?v=v2&px=999 \"Screen Shot 2018-06-08 at 8.18.24 AM.png\")\n\nHow can I get a subsection added for Comalatech? It would certainly make it easier to find and respond to user requests.\n"
} | [
{
"author": "Monique vdB",
"body": "[@Mike Rink](/t5/user/viewprofilepage/user-id/306174) hi Mike! We aren't adding new vendor subcollections at the moment because we are trying to find a scalable solution for this (there are hundreds of vendors). You could use tags to support this in numerous ways -- for example, with a dedicated comalatech tag you could build into your user support flow.\n\nLet me know if you'd like to chat more about this!\n",
"comments": [
{
"author": "Mike Rink",
"body": "Thanks for the response [@Monique vdB](/t5/user/viewprofilepage/user-id/786286), it's too bad to hear that some vendors have subcollections while others are excluded. We're using the Community search function to find users' posts (as well as tags), but all it takes is a mis-spelling or other tiny mistake for us to miss them.\n"
},
{
"author": "Monique vdB",
"body": "[@Mike Rink](/t5/user/viewprofilepage/user-id/306174) that won't be the case forever -- we'll either give all vendors subcollections or find another solution, and deprecate the ones that exist.\n\nYou can create a search alert for your app name and common misspellings of the name, which might help. You can also provide a direct link for your users with the correct spelling when you direct them here.\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "For what it's worth, the discussion about how we better identify and group apps and their vendors is something that comes up all the time with the Atlassians and Champions guiding the community direction.\n\nOn the downside, we're not sure how to improve it. But everyone agrees it needs to be better.\n"
},
{
"author": "Mike Rink",
"body": "Thanks for the follow-up [@Monique vdB](/t5/user/viewprofilepage/user-id/786286), and I appreciate your input as well [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454). It's clear there's a gap, and I'm pleased to see that it's something Atlassian is planning to address.\n"
}
]
}
]
| https://community.atlassian.com/t5/Announcement-questions/How-do-we-get-a-subsection-added/qaq-p/816756 | [
"feedback"
]
|
{
"author": "Vijay anand",
"title": "getting \"Cannot determine required plugins, cannot resolve bundle error\"",
"body": "To edit pdf file, i am in need of itextpdf jar. I have added the itextpdf in pom.xml file when i build plugin its seem to error. the following\n\nSDK version : 6.3.10\n\nitextpdf version : 5.5.3\n\njava version: 8.0\n\n\\<!-- <https://mvnrepository.com/artifact/com.itextpdf/itextpdf> --\\> \n\\<dependency\\> \n\\<groupId\\>com.itextpdf\\</groupId\\> \n\\<artifactId\\>itextpdf\\</artifactId\\> \n\\<version\\>5.5.3\\</version\\> \n\\<scope\\>provided\\</scope\\> \n\\</dependency\\>\n\ncause Error\n\nERROR - 09:54:06,519 - com.atlassian.plugin.osgi.factory.OsgiPluginInstalledHelper - \\[localhost-startStop-1\\] \n- Cannot determine required plugins, cannot resolve bundle 'com.web.pdf.gen'\n"
} | [
{
"author": "Vijay anand",
"body": "It's Fixed by adding, in my pom.xml \n\n\\<Import-Package\\>\\*;version=\"0\";resolution:=optional\\</Import-Package\\>\n",
"comments": [
{
"author": "Priyadharsini.r",
"body": "Great Job. Working fine.\n"
},
{
"author": "Vladimir",
"body": "Faced with the same problem, only when connecting to any other jar file. Please show your corrected pom.xml. Thank you in advance)\n"
},
{
"author": "m_yumen",
"body": "Love you, bro. It works for me, too.\n"
},
{
"author": "Seyid Aghayev",
"body": "This thing solved whole day of researching this issue. Happened when adding an external jar and using its methods\n"
},
{
"author": "Dmitrii",
"body": "???????!\n"
},
{
"author": "Scott Martindale",
"body": "Amazing. Thank you!!\n"
}
]
},
{
"author": "Aleksandr Zuevich",
"body": "Hi,\n\nWhy do you set scope provided? I think you need scope compile.\n",
"comments": [
{
"author": "Vijay anand",
"body": "Hi Aleksandr,\n\nthanks for your reply. i tired all of this (compile, provided, runtime),\n\n1) .i have clean and run plugin,\n\n2).my local repository has itextpdf.jar ,\n\n3).updated version of SDK \\& Java.\n\nBut, Same error! i am stuck in it. My plugin not enabled. Can you help?\n"
}
]
}
]
| https://community.atlassian.com/t5/Announcement-questions/getting-quot-Cannot-determine-required-plugins-cannot-resolve/qaq-p/832120 | [
"feedback"
]
|
{
"author": "Joe Harmon",
"title": "Way to give a community member or post a bad rating",
"body": "Is there a way to give a community member or a post a bad rating? I now that we can mark an issue as solved when a particular post has solved an issue, but it would also be good if we could do like and dislikes on certain posts. Don't get me wrong, I appreciate the sense of a community and the helpful answers that are provided. But there are also some answers that are just flat out unhelpful and in some cases, rude.\n\nIt would be really great if we could like or vote for specific answers and vote down ones that are not at all helpful. These should then go toward a score towards a persons answers.\n\nJoe\n"
} | [
{
"author": "Joe Harmon",
"body": "Seems like there is only a like option and not a dislike.\n",
"comments": [
{
"author": "Nic Brough -Adaptavist-",
"body": "Correct, it was deliberately done that way because of the negativity seen on the old systems that came before this one.\n"
},
{
"author": "Joe Harmon",
"body": "I can understand that there may be some unwanted negativity, but it seems like ignoring all of the bad behavior is also the wrong way to go.\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "The moderators try to keep a lid on the bad behaviour, removing most negative posts. They tend to leave poor answers in place, but explain why they're bad.\n"
}
]
}
]
| https://community.atlassian.com/t5/Announcement-questions/Way-to-give-a-community-member-or-post-a-bad-rating/qaq-p/812482 | [
"feedback"
]
|
{
"author": "almic-ee",
"title": "There is a typo on you webpage",
"body": "Hi hello,\n\nWhen unsubscribing from marketing emails:\n\n\"*It can take up to 5 business days ++**or**++ this to go into effect*\"\n\n![typo.png](/t5/image/serverpage/image-id/23020iD3F2D04B805D8CCB/image-size/large?v=v2&px=999 \"typo.png\")\n\n(And guys seriously it should not have taken me 20 minutest to find a place to report this and even then I'm pretty sure \"this is the wrong place for it\" :D)\n"
} | [
{
"author": "Monique vdB",
"body": "[@almic-ee](/t5/user/viewprofilepage/user-id/1434902) thanks for reporting this; we've followed up with the correct team and will get this sorted.\n",
"comments": null
},
{
"author": "Moses Thomas",
"body": "[@almic-ee](/t5/user/viewprofilepage/user-id/1434902)report the minor typo to Atlassian support to correct it. We all make mistakes :)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Announcement-questions/There-is-a-typo-on-you-webpage/qaq-p/806113 | [
"feedback-forum"
]
|
{
"author": "Arthur Foss",
"title": "My question is marked as spam((",
"body": "Hi, \ni made a post with a question and it was marked as spam: <https://community.atlassian.com/t5/Jira-questions/Cyrillic-characters-from-the-properties-file-through-i18nHelper/qaq-p/804604>\n\nI did not immediately understand this and made the second almost the same question: <https://community.atlassian.com/t5/Jira-questions/Russian-symbols-are-incorrectly-gets-from-properties-file/qaq-p/804634>\n\nI would like to know how to delete the first question and mark second as not spam\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "The anti-spam robot is not 100% accurate, it's probably the code, image and what might be links all adding up to look like possible spam.\n\nI've just un-spammed the posts.\n",
"comments": [
{
"author": "Arthur Foss",
"body": "Thank you, Nic. {#toc-hId-1816505260}\n-------------------------------------\n"
},
{
"author": "Andy Heinzer",
"body": "I removed the first post per your request. You can also use the ellipsis on the page ... in order to select the option 'report inappropriate content' If you mention you want to remove your own content there, a modertator can do so on your behalf.\n"
}
]
}
]
| https://community.atlassian.com/t5/Announcement-questions/My-question-is-marked-as-spam/qaq-p/805066 | [
"feedback",
"atlassian-support"
]
|
{
"author": "Vickey Palzor Lepcha",
"title": "Atlassian Community - Mobile Version",
"body": "I've been wondering - is there any Atlassian Moblle App that could be used to access Atlassian Community?\n\nIt's rather ardeous to keep opening mobile browser. I'd rather like to access community via mobile whenever and wherever I'd want to.\n"
} | [
{
"author": "Mirek",
"body": "Hmm... I never heard of any app for Atlassian Community. Is build on Lithium, so maybe there is an app supporting this... . Not sure how it is technically implemented. Maybe [@Test User KL](/t5/user/viewprofilepage/user-id/431717) or [@Monique vdB](/t5/user/viewprofilepage/user-id/786286) can jump in, check your feedback and reply :)\n\nOverall the Mobile version of this page is pretty friendly. For me personally there is no difference of opening an app vs. opening a browser :) Overall you can save credentials so you could logged in a similar way like when using an app.\n",
"comments": null
},
{
"author": "Vickey Palzor Lepcha",
"body": "Thank you [@Monique vdB](/t5/user/viewprofilepage/user-id/786286) and [@Mirek](/t5/user/viewprofilepage/user-id/781521) for your replies.\n\nI think I can only relate to a mobile app giving \" ease of access \" compared to browser. It could be my personal experience alone :-) .\n\nBut hey thanks for all that you guys do to make Atlassian so friendly as a product brand and solution.\n",
"comments": null
},
{
"author": "Monique vdB",
"body": "[@Vickey Palzor Lepcha](/t5/user/viewprofilepage/user-id/193910) we try to make our community design mobile-friendly because we have no immediate plans to make an app. But it's good to know if users are interested so thank you for posting this!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Announcement-questions/Atlassian-Community-Mobile-Version/qaq-p/800653 | [
"community",
"feedback",
"mobile"
]
|
{
"author": "Rohit",
"title": "Posts are going into spam",
"body": "Hello can someone help me determine why post is being marked as spam?\n\nHere is [question](https://community.atlassian.com/t5/Bamboo-questions/Facing-issue-while-building-Mule-Project-on-Bamboo/qaq-p/799737)\n"
} | [
{
"author": "Thomas Schlegel",
"body": "Hi [@Rohit](/t5/user/viewprofilepage/user-id/1398742),\n\nI have released your question from the spam quarantine:\n\n<https://community.atlassian.com/t5/Bamboo-questions/Facing-issue-while-building-Mule-Project-on-Bamboo/qaq-p/799640>\n\nMy apoligies for that, sometimes our spam detecting engine is very severe. We are looking regularly at the spam quarantine, but it can take some time since most of us are just regular users like you.\n",
"comments": [
{
"author": "Rohit",
"body": "[@Thomas Schlegel](/t5/user/viewprofilepage/user-id/781483) thanks for releasing.\n"
}
]
}
]
| https://community.atlassian.com/t5/Announcement-questions/Posts-are-going-into-spam/qaq-p/799751 | [
"feedback"
]
|
{
"author": "Jos Helming",
"title": "How to prevent the Cookies & Tracking Notice banner that keeps popping up?",
"body": "While viewing this Atlassian Community site (on an Android Chrome browser as well as a desktop running IE11), the Cookies \\& Tracking Notice banner keeps popping up, after accepting (or closing) and moving to another page. What might cause this and how can it be solved?\n\nThanks in advance.\n"
} | [
{
"author": "Scott Grieder",
"body": "Sorry to hear this is happening. Our team is looking into rectifying this issue ASAP.\n",
"comments": [
{
"author": "Andy Heinzer",
"body": "[@Jos Helming](/t5/user/viewprofilepage/user-id/1199853) I believe this issue has been resolved within the last hour. You should now be able to close this banner on the site. I have had at least one other user in Europe who was experiencing this problem before, but has confirmed this is working correctly now.\n\nRegards,\n\nAndy\n"
}
]
},
{
"author": "Tristan _AF_",
"body": "This bug is back: <https://community.atlassian.com/t5/Atlassian-Account-questions/Cookie-preferences-not-saving/qaq-p/2736369>\n",
"comments": null
},
{
"author": "Jos Helming",
"body": "Indeed, the banner does not reappear anymore. Thanks!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Announcement-questions/How-to-prevent-the-Cookies-amp-Tracking-Notice-banner-that-keeps/qaq-p/799224 | [
"community",
"feedback"
]
|
{
"author": "Phil W",
"title": "Why does the community site want to create facebook cookies?",
"body": "No more detail needed :)\n"
} | [
{
"author": "BiancaE",
"body": "Hi Phil, We have retargeting ads on Facebook that we can share with you via the cookies we create when you come to the site. This is so we can share the newest and trending content with you on Facebook, in case you've missed it!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Announcement-questions/Why-does-the-community-site-want-to-create-facebook-cookies/qaq-p/783718 | [
"feedback"
]
|
{
"author": "Stefan E",
"title": "Please add a progress bar for inserting images in this community forum",
"body": "I would like to insert an image in my post. When using the image wizard and copy paste to insert an image from the clipboard ... it takes several seconds until the insert button gets active. This is confusing. Please add a progress bar or gray out the insert button to better show that it does not work. I clicked the button and nothing happened.\n\n![image.png](/t5/image/serverpage/image-id/19252i65AC733D736B182D/image-size/large?v=v2&px=999 \"image.png\")\n"
} | [
{
"author": "Sloan",
"body": "Hi [@Stefan E](/t5/user/viewprofilepage/user-id/1207119)\n\nIf you look closely, the Insert button changes. The letters are grey and after finished upload white. But it could be clearer. That is true.\n\n![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/19262iFF434DC24F9E34DF/image-size/large?v=v2&px=999 \"1.png\")\n\n![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/19263i287EA972CDFE4700/image-size/large?v=v2&px=999 \"2.png\")\n\nCheers \nNiklas\n",
"comments": [
{
"author": "Kevan Lin",
"body": "[@Sloan N_ B_](/t5/user/viewprofilepage/user-id/316409) is correct in that the insert button changes once the image has been uploaded. That white line/bar that you see over the grey overlay is the progress bar, and in theory it should reflect the actual progress of a file being uploaded.\n\nThat being said, I'll file a bug with our devs and they will look into it.\n\nThanks for bringing this to our attention [@Stefan E](/t5/user/viewprofilepage/user-id/1207119)\n"
},
{
"author": "Stefan E",
"body": "Thank you for addressing that issue. Maybe it would be better to only show the image **after** the upload has been finished. I also find it annoying that I have to click the insert button at all after inserting the image from the clipboard. It would be great if I could insert images directly to the text field, without using the button from the toolbar.\n"
},
{
"author": "Kevan Lin",
"body": "Totally make sense what you're expressing. And yes that makes sense that it only appears after the upload has been finished, although it would be nice to know what's going on before it shows up and is ready to use.\n\nI will make sure to pass this information along to the team regarding the clipboard pasting.\n"
}
]
}
]
| https://community.atlassian.com/t5/Announcement-questions/Please-add-a-progress-bar-for-inserting-images-in-this-community/qaq-p/770937 | [
"feedback"
]
|
{
"author": "Monique vdB",
"title": "What should our default notification settings be?",
"body": "Hi all! We're thinking about making some changes to default notifications and interested in thoughts from the community (whether you've changed your settings or not). I believe this would not change your current settings, but would only apply to new users. We will test this out for sure before making any changes.\n\nYou can click your avatar and then**Manage settings \\> Notifications \\> Settings** to check your own settings.\n\nCurrent defaults are: \n![Screen Shot 2018-04-20 at 1.04.36 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/20272i1FEB31E059E8F7BE/image-dimensions/611x341?v=v2 \"Screen Shot 2018-04-20 at 1.04.36 PM.png\") \n\nI think it makes sensed to keep the automatic watch as well as immediate notifications for specific posts (such as replies to your questions), @ mentions, likes, and badges. \nHowever, this can get overwhelming for users following busy collections. My suggested changes are in the screenshot below. The summary: \n* Users would see initial posts in collections and not replies -- unless they participate in or watch the thread.\n* New collection activity would be daily rather than immediately.\n* Users would not longer get notified of edits to posts by default.\n\n![Screen Shot 2018-04-20 at 1.07.05 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/20271i1B7D3F4211C0C1CE/image-dimensions/564x328?v=v2 \"Screen Shot 2018-04-20 at 1.07.05 PM.png\") \nLet me know what you think, or if you have other thoughts or suggestions!\n"
} | [
{
"author": "Meg Holbrook",
"body": "Post edit notifications are super annoying to me personally, I could do without.\n\nCollection activity as a digest would probably be more effective. Right now I've got a couple of outlook rules to manage all the notifications. A typical user probably doesn't get as many as I do, but could still be spammy.\n",
"comments": [
{
"author": "Monique vdB",
"body": "[@Meg Holbrook](/t5/user/viewprofilepage/user-id/662941) well you can definitely switch then off in your notifications for now. I agree that they're not that useful, except sometimes people add to posts and if I don't see the edited version, I'll miss something! I think as a default, keeping them off makes sense.\n\nThanks for the gut check on this!\n"
}
]
},
{
"author": "Monique vdB",
"body": "An update: if we change the default settings, it will wipe out everyone's settings and change them all to this. ?\n\nI still think it is worth doing, but we'd need to message it with a flag so users can easily change them back if they like.\n",
"comments": null
},
{
"author": "Daniel Eads {unmonitored account}",
"body": "Upvote to the proposed changes!\n\nDo we know what Lithium considers minor edits? Does it do some sort of calculation, or is there a checkbox for \"this is a minor edit\" when you're saving changes and we just have the checkbox disabled?\n\nI would like to get notifications if someone modifies their question. But, most times people are just tweaking the formatting in their post or correcting a typo, which would and should be a minor edit that doesn't notify.\n",
"comments": null
},
{
"author": "Steffen Opel _Utoolity_",
"body": "Similar to Nic I'm primarily using the emails as a feed, and I agree that the setup looks good for new users, which is the important default case to retain usability and engagement - those few that want more can always opt-in later.\n\nThe resulting volume combined with the (apparent) lack of threading subverts prioritization within my email client btw. - while semantically related, I've started a new discussion [Threading of community notification emails](https://community.atlassian.com/t5/Feedback-Forum-discussions/Threading-of-community-notification-emails/td-p/783854) for separation of concerns.\n",
"comments": null
},
{
"author": "Nic Brough -Adaptavist-",
"body": "I use the emails as a feed, and really would not find half of that setup useful.\n\nHowever, I do think [@Monique vdB](/t5/user/viewprofilepage/user-id/786286) has the right set up for users **new** to the community, those that would have a low volume of email and don't do what I do with the higher volume (I get everything and filter - not something I'd expect most people to want to do)\n",
"comments": null
},
{
"author": "Jonny Adams",
"body": "[@Monique vdB](/t5/user/viewprofilepage/user-id/786286) The image links are busted.\n",
"comments": [
{
"author": "Jonny Adams",
"body": "Also, I really like the idea of a daily batch of activity. The individual alerts throughout the day probably don't receive their due attention.\n"
},
{
"author": "Monique vdB",
"body": "[@Jonny Adams](/t5/user/viewprofilepage/user-id/462618) I re-uploaded them; can you see them now?\n\nThanks for the feedback!\n"
},
{
"author": "Jonny Adams",
"body": "[@Monique vdB](/t5/user/viewprofilepage/user-id/786286) I can see them now. Thank you for allowing us to provide our input.\n"
}
]
}
]
| https://community.atlassian.com/t5/Announcement-questions/What-should-our-default-notification-settings-be/qaq-p/779661 | [
"feedback"
]
|
{
"author": "Qiang Zheng",
"title": "Please help, why is my post marked as spam?",
"body": "Hi, I just posted a question (<https://community.atlassian.com/t5/Bitbucket-questions/Stash-failed-to-create-cache-with-jdk1-7-0-161/qaq-p/693076#M21712>) and edited once. Now it was marked as SPAM. Can someone tell me why? How can I make it visible? Thanks\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "You can't fix it yourself, you need elevated rights you have to earn.\n\nThe reason it was flagged is probably the massive stack trace in it - the spam filters don't like them much as they often appear to contain text that scores highly as spam, and on the most part, people don't need the trace. It's more tolerant in comments because people usually ask for the full trace.\n\nI've taken it out of the spam bucket though.\n",
"comments": [
{
"author": "Qiang Zheng",
"body": "Thanks!\n"
}
]
}
]
| https://community.atlassian.com/t5/Announcement-questions/Please-help-why-is-my-post-marked-as-spam/qaq-p/693084 | [
"spam"
]
|
{
"author": "Wu Qijun",
"title": "Javascript load error",
"body": "![???? 2018-03-22 ??10.57.23.png](/t5/image/serverpage/image-id/17686iCF83363A8A5BB9DE/image-size/large?v=v2&px=999 \"???? 2018-03-22 ??10.57.23.png\")It always show me that screen when i log in\n"
} | [
{
"author": "Tyler T",
"body": "Hello [@Wu Qijun](/t5/user/viewprofilepage/user-id/1200564), in what country are you located? Your computer might be having an issue downloading certain files.\n",
"comments": [
{
"author": "Wu Qijun",
"body": "Beijing China\n\nI found that I can log in on my laptop but not on my desktop, maybe because I have cleaned my cache of browser(chrome). maybe it could help you fix the issue?\n"
},
{
"author": "Wu Qijun",
"body": "mac os\n\nChrome\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "This does not look like a cache error, it looks like something on your network is blocking access to the files it needs to get from the server.\n"
},
{
"author": "Wu Qijun",
"body": "How to do?\n\nThe Javascript is allowed by Chrome\n"
},
{
"author": "Tyler T",
"body": "Are the desktop and laptop connected to the internet using the same network? As Nick mentioned, this seems like a networking issue as indicated by the error message. Sorry you're having trouble.\n"
},
{
"author": "Wu Qijun",
"body": "Yes?the same network. I had changed another network and it still didn't work...\n"
},
{
"author": "Sivakumar",
"body": "[@Wu Qijun](/t5/user/viewprofilepage/user-id/1200564) Have you got any solution regarding this Javascript Load Error? I'm also getting the very same error, please suggest me.\n"
},
{
"author": "Omar Almanza",
"body": "Has this been solved? A client of mine cleared her Cache and instantly got this message when trying to log in again.\n"
},
{
"author": "Wayne",
"body": "I can get Chrome to load the page, but Firefox 101 displays the same error as above.\n"
},
{
"author": "Zheng Lu (Liz)",
"body": "Same here. Someone from Atlassian team please help us fix it. I had trouble with it for months.\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "It still looks like a network error, so I suspect anyone who has fixed it has done it by fixing their network.\n\nTry the browser's debug tools - does it error on the URL given in the error message you get? Or a more simple test - what do you get when you just visit the URL in the error?\n"
}
]
}
]
| https://community.atlassian.com/t5/Announcement-questions/Javascript-load-error/qaq-p/755969 | [
"feedback"
]
|
{
"author": "Domingo Hermosillo",
"title": "How do I search the Atlassian Community only within a specific product?",
"body": "How do I search all of Alassian, community, knowledgebase, bug reports, etc., but only for a specific product?\n\nThere doesn't appear to even be a local search within a subgroup, say in community. There's always only the global search at the top on the page.\n"
} | [
{
"author": "Tyler T",
"body": "For filtering by product within the Community, you can track that feature request here: <https://jira.atlassian.com/browse/COMMUNITY-88>\n",
"comments": null
},
{
"author": "Thomas Schlegel",
"body": "Hi Domingo,\n\nyou're right, product related search is not possible at the moment. But it is on Atlassian's roadmap, as far as I know, and will be possible hopefully soon.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Announcement-questions/How-do-I-search-the-Atlassian-Community-only-within-a-specific/qaq-p/653084 | [
"atlassian-support",
"community",
"feedback-forum",
"search"
]
|
{
"author": "Markus Raab",
"title": "Can I somehow delete a post in this community/forum?",
"body": "Sometimes publishing a question does not work immediately and the result can be double/triple posts of the same question.\n\nIs it somehow possible to delete / archive my own posts / questions / discussions within the Atlassian community?\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "No, but moderators can move them to a \"removed posts\" place\n",
"comments": [
{
"author": "Markus Raab",
"body": "Ok, well I was hoping that I could somehow do that myself. But well, I think we got to take it how it is.\n"
}
]
}
]
| https://community.atlassian.com/t5/Announcement-questions/Can-I-somehow-delete-a-post-in-this-community-forum/qaq-p/651942 | [
"community",
"delete",
"feedback-forum"
]
|
{
"author": "Nic Brough -Adaptavist-",
"title": "Multiple community problems today",
"body": "Something seems to have gone very wrong today.\n\n* The last email I had from community was at 6:19 BST\n* The last notification in the box is from around the same time\n* It's taking 1-2 minutes to post, so duplicates are appearing because you hit the button again when it appears to be doing nothing\n* Every second post I'm making is met with 'this looks like spam', even though they are being posted, and because of the posting lag, you don't know that it has posted before you try to remove all the things that might be offending it. (Which now appears to be any form of double quotes)\n\nAlso, last week, the emails changed behaviour from sending me mail when there was a new topic and on anything I was watching to just sending me mail on all posts on everything (replies and comments on questions I was not watching)\n"
} | [
{
"author": "Tyler T",
"body": "Thanks for the detailed report Nic. Unfortunately there are a few things going on:\n\n* There is a known email issue since our last platform version upgrade. I've created a public [Jira ticket](https://jira.atlassian.com/browse/COMMUNITY-136) which we will use to post updates.\n* Regarding items #3 and #4: Earlier today, the platform was experiencing latency issues when posting. This was reported at 12:26 UTC and resolved at 14:47 UTC. The spam flag was likely triggered from duplicate content being submitted repeatedly.\n* Regarding double-quotes: this might be due to the latency issues earlier. Have you been able to use double-quotes at all?\n\nThanks for your patience as we get these sorted out.\n",
"comments": [
{
"author": "Nic Brough -Adaptavist-",
"body": "Thanks for the update Tyler, it sprung back into life on three points at about 14:30 BST. I was still finding the spam trap a little over-enthusiastic about double quotes for a couple of hours afterwards, but that's gone back now.\n\nBut the emails seemed to have stopped again. I'll go update the issue instead of rambling here!\n"
},
{
"author": "Tyler T",
"body": "The latency issues have appeared again unfortunately. We will post updates once it has been resolved.\n\nThanks for sending us your feedback :)\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "I don't expect this sample to be a lot of help, but yes, the double-quote = spam problem surfaced again (not while there were latency issues as far as I could tell). I snapshotted one that was a great example - with quotes, it was rejected three times. Without them around \"events\", it sailed through. \n\n-----\n\nThat is broadly correct. A listener picks up \"events\", and the events in Jira (which are triggered by activity of varying sorts) contain a pile of information about what triggered it. They're independent of each other, so any given execution of a listener is based entirely on the data in its own event.\n"
},
{
"author": "Tyler T",
"body": "Thank you.. I'm going to look at the logs for that specific issue. There was another minor latency issue that happened again today at Oct 11, 18:58 UTC and was resolved at Oct 11, 21:03 UTC. Regardless, will look into your issue ASAP.\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "This is where I miss the \"upvote comment\" function ;-)\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "... and emojis by simple text, despite only knowing about four...\n"
}
]
},
{
"author": "pb",
"body": "Thanks, Nic - checking on this now.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Announcement-questions/Multiple-community-problems-today/qaq-p/652049 | [
"feedback-forum",
"moderators"
]
|
{
"author": "JamieA",
"title": "plan to fix the broken html-escaped code sections?",
"body": "Anything that was imported from the previous site with code sections is broken, eg: <https://community.atlassian.com/t5/Jira-questions/Updating-a-custom-field-using-groovy-script-runner/qaq-p/256708>\n\nCharacters like \\> and \\< are displayed in the code as html character entities, like \\>. This is hard to spot, and leads to compilation errors. It actually makes all previous answers that contains code or xml snippets worse than useless.\n\nIs this so hard to fix? People have put a lot of effort into these answers prior to the move to Lithium, now we get a stream of \"this code doesn't work\" comments.\n\nThese are the likely replacements that need to be made:\n\n|----|------------------------------------|---------|---|\n| \\< | less than | \\< | |\n| \\> | greater than | \\> | |\n| \\& | ampersand | \\& | |\n| \" | double quotation mark | \\" | |\n| ' | single quotation mark (apostrophe) | ' |\n"
} | [
{
"author": "Tyler T",
"body": "Please track this issue here: <https://jira.atlassian.com/browse/COMMUNITY-90>\n",
"comments": null
},
{
"author": "MattS",
"body": "Yes please!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Announcement-questions/plan-to-fix-the-broken-html-escaped-code-sections/qaq-p/645837 | [
"feedback"
]
|
{
"author": "Boris Berenberg - Atlas Authority",
"title": "Feature request?",
"body": "Not sure if we have a formal feature request spot I am overlooking, but I would love for the Unwatch button to be available on any page of a multi page discussion. It took me a while I had to go back to OP to unwatch the thread.\n"
} | [
{
"author": "Peter DeWitt",
"body": "Boris, just open a JIRA support ticket with Atlassian asking for this feature. That way it can be tracked and others can vote it up.\n",
"comments": [
{
"author": "Kevan Lin",
"body": "[@Peter DeWitt](/t5/user/viewprofilepage/user-id/356173) beat me to it :)\n"
},
{
"author": "Boris Berenberg - Atlas Authority",
"body": "You guys have a spammer uploading malicious files in your project: <https://jira.atlassian.com/browse/COMMUNITY-123>\n"
}
]
},
{
"author": "Kevan Lin",
"body": "Thanks [@Boris Berenberg - Atlas Authority](/t5/user/viewprofilepage/user-id/744528) for the feature request. If you don't mind, would you submitting a new ticket for this request: [https://jira.atlassian.com/projects/COMMUNITY/issues/COMMUNITY-121?filter=allopenissues](https://jira.atlassian.com/projects/COMMUNITY/issues/COMMUNITY-121?filter=allopenissues?)\n\nI agree that the multi-page thread experience is a bit lacking and it's definitely something that I'd like to look into further.\n\nThanks again!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Announcement-questions/Feature-request/qaq-p/644675 | [
"announcement",
"feedback"
]
|
{
"author": "Markus Gruber",
"title": "Question marked as spam",
"body": "Hi,\n\nmy question\n\n<https://community.atlassian.com/t5/Confluence-questions/Send-HTTP-Post-Request-in-EventListener/qaq-p/643715>\n\nkeeps getting marked as spam. Why is that so?\n"
} | [
{
"author": "Danny Zuccaro",
"body": "Hi Markus,\n\nThis is a known issue that is currently being worked on. Ticket here for tracking update - [https://jira.atlassian.com/browse/COMMUNITY-59?_ga=2.249455879.144874146.1505738297-1711482267.1484079204.](https://jira.atlassian.com/browse/COMMUNITY-59?_ga=2.249455879.144874146.1505738297-1711482267.1484079204.?)\n\nHope this helps, \nDanny\n",
"comments": [
{
"author": "Markus Gruber",
"body": "Hi Danny,\n\nthanks for your reply, it's nice knowing that the issue is on track. Is there any way of unmarking my question though? I don't think I'll get any answers as long as it is marked as spam.\n\nThanks, Markus.\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "I've just fished it out of the spam folder with some other valid questions.\n"
},
{
"author": "Markus Gruber",
"body": "Thanks a lot, Nic!\n"
},
{
"author": "Danny Zuccaro",
"body": "Should be unmarked as spam now Markus.\n\nIf you could mark this issue as answered so we can close it off please.\n\nThanks,\n\nDanny\n"
}
]
}
]
| https://community.atlassian.com/t5/Announcement-questions/Question-marked-as-spam/qaq-p/643718 | [
"feedback-forum"
]
|
{
"author": "Aidin Mahmoodi _ServiceRocket_",
"title": "How can we create our own product category and join the community as a vendor?",
"body": "Hi team,\n\nWe want to join the community and create our own product category.\n\nCan you help us?\n"
} | [
{
"author": "Aidin Mahmoodi _ServiceRocket_",
"body": "[@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) Thanks. I was just wondering how can we be get more exposure, if that is the case, what is the criteria that moderators are looking for?\n",
"comments": [
{
"author": "pb",
"body": "Hi Aidan, as Nic said, we're still trying to figure out the best method for doing this in such a way that it's scalable and doesn't end up with a huge long scroll-list of vendors and apps. That's actively under discussion now.\n\nSit tight and we'll see how that ends up. For now though, there's a great article on the developer community about tools for offering good service to your users on this community, and I'd encourage you to look for customers of yours that you can help (and pitch in generally and answer questions as you are able).\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Another thing we discussed was the use of \"articles\" rather than questions. Some vendors are writing some rather good guides on setting up their add-ons to deal with various ways to use them to enhance products. I'm finding myself reading all of these and then linking to them instead of answers.\n"
},
{
"author": "pb",
"body": "[@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) - that's valuable feedback. Thank you!\n"
}
]
},
{
"author": "Nic Brough -Adaptavist-",
"body": "You can't create product categories, that's up to the admins and moderators. The community is still not sure how we want to be doing this, although we do have \"help vendors identify stuff they can help with\" very high on the to-do list.\n\n[@Monique vdB](/t5/user/viewprofilepage/user-id/786286)- any advice?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Announcement-questions/How-can-we-create-our-own-product-category-and-join-the/qaq-p/639747 | [
"feedback"
]
|
{
"author": "???",
"title": "??????? ??? ? ?? ????? ??? ????.",
"body": "?? ??? ?? ?????? ?? ? ? ?? ????? ???? ???????? ??? ?? ????.\n\n?? ??? ????? ????\n"
} | [
{
"author": "John Funk",
"body": "?? [@???](/t5/user/viewprofilepage/user-id/5598694) - Atlassian ????? ?? ?? ?????!\n\n???, ??? ??? ?? ?? ???? ??? ??? ??? ?? ?????. Confluence ????? ?? ??? ?? ??? ???? ???. ??? ??? ????? ???/??? ???? ?? ?? ?????.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/%ED%8A%B9%EC%A0%95%ED%8E%98%EC%9D%B4%EC%A7%80%EC%97%90%EC%84%9C-%ED%8E%B8%EC%A7%91%ED%95%A0-%EC%88%98-%EC%9E%88%EB%8A%94-%EC%97%B0%ED%95%84%ED%91%9C%EC%8B%9C%EA%B0%80-%EB%B3%B4%EC%9D%B4%EC%A7%80-%EC%95%8A%EC%8A%B5%EB%8B%88%EB%8B%A4/qaq-p/2818615 | [
"cloud",
"confluence-cloud"
]
|
{
"author": "Steve P",
"title": "Scroll Viewport not displaying 1 out 9 spaces",
"body": "Hi team, can someone help me regarding 1 confluence page not displaying in Scroll Viewport?\n\nThey have the same permissions as the others. but it seems that the last one I uploaded is greyed out and not accessible when updating my Scroll Viewport.\n\n![Screenshot 2024-09-23 080645.png](/t5/image/serverpage/image-id/348623i09D00CCF92BDD7B7/image-size/large?v=v2&px=999 \"Screenshot 2024-09-23 080645.png\")\n"
} | [
{
"author": "Steve P",
"body": "This is resolved.\n\n***\\*\\*\\*Permission takes time to apply\\*\\*\\*\\****\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/Scroll-Viewport-not-displaying-1-out-9-spaces/qaq-p/2818604 | [
"cloud",
"confluence-cloud",
"scroll-viewport"
]
|
{
"author": "Hani Kharal",
"title": "client device acces",
"body": "client device access need\n"
} | [
{
"author": "Fadoua",
"body": "Hi [@Hani Kharal](/t5/user/viewprofilepage/user-id/5580927)\n\nWelcome to the Atlassian Community!\n\nCan you please elaborate little bit more as we are not sure what is the problem?\n\nBest,\n\nFadoua\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/client-device-acces/qaq-p/2818571 | [
"cloud",
"confluence-cloud"
]
|
{
"author": "Alexander Demerson",
"title": "Embed and Reference Specific Data from a Table Across Multiple Pages with Automatic update",
"body": "Does anyone know how it may be possible to reference individual data cells from a table on one page and display them on other pages with automatic updates when the source data changes?\n"
} | [
{
"author": "Kristian Klima",
"body": "Hello [@Alexander Demerson](/t5/user/viewprofilepage/user-id/5598343)\n\nI was checking [Content Mirror for Confluence](https://marketplace.atlassian.com/apps/1224009/content-mirror-for-confluence?hosting=cloud&tab=overview) for a totally different reason and found out that it does THIS:\n\n* ? Mirror tables\n* ? Mirror table cells\n",
"comments": null
},
{
"author": "Stiltsoft support",
"body": "HI [@Alexander Demerson](/t5/user/viewprofilepage/user-id/5598343) ,\n\nIf you need to reuse your table only partly, you may use the app that we develop - [Table Filter, Charts \\& Spreadsheets for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-charts-spreadsheets-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111).\n\nHere you'll have two options:\n\n* Reuse the source table using the [Table Excerpt/Table Excerpt Include](https://docs.stiltsoft.com/tfac/cloud/table-excerpt-and-table-excerpt-include-42241623.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macros. Then use the Table Filter/Table Transformer macros to filter out the unwanted rows and hide the unwanted columns from your reused copy\n* Wrap your already created native Confluence table in the Spreadsheet from Table macro or create an Excel-like table from scratch using the Table Spreadsheet macro. Then use the Table Spreadsheet Include macro and select a cell range that you want to reuse and show on another page\n\nHope it may also help.\n",
"comments": null
},
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "Hi [@Alexander Demerson](/t5/user/viewprofilepage/user-id/5598343)\n\nWithout having a lot of details on your requirement, I would explore the page Excerpt macro and the Include Excerpt macro to achieve this. It would require you to keep the table cells inside the macro to be able to display it on other pages.\n\n<https://support.atlassian.com/confluence-cloud/docs/insert-the-excerpt-macro/>\n\n<https://support.atlassian.com/confluence-cloud/docs/insert-the-excerpt-include-macro/>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/Embed-and-Reference-Specific-Data-from-a-Table-Across-Multiple/qaq-p/2818258 | [
"cloud",
"confluence-cloud",
"filter",
"table",
"table-excerpt",
"table-filter",
"table-filter-and-charts",
"table-filter-charts-spreadsheets",
"table-spreadsheet"
]
|
{
"author": "ashdoes46",
"title": "Slack notifications with Confluence table",
"body": "Currently our team keeps a set of days in a table on Confluence for important dates. I was curious to know if there is a way to setup a slack bot that can obtain the most recent dates in table and send a reminder on slack about the date.\n"
} | [
{
"author": "Andrii Maliuta",
"body": "Hello [@ashdoes46](/t5/user/viewprofilepage/user-id/5598325) !\n\nIf not using some 3-rd party plugins from Marketplace, you can use Confluence REST API for Data <https://developer.atlassian.com/server/confluence/rest/v900/api-group-content-resource/#api-group-content-resource> to get the page (content) body and extract the dates from that body string as you need. Each date will be stored as:\n\n```\n<time datetime=\"2024-08-01\" />\n```\n\nSo you can parse it as HTML (XML) and get these attributes.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/Slack-notifications-with-Confluence-table/qaq-p/2818237 | [
"confluence-data-center",
"data-center"
]
|
{
"author": "Eric Cleek",
"title": "Kubernetes deployment -- suddenly getting \"Confluence tables already exist\" message on startup",
"body": "Situation is this:\n\nA Jira SM and confluence (data center) instance has been running on AWS EKS utilizing AWS RDS for a DB and EFS as persistent volumes for both JSM and the Confluence as shared-homes as both were running clustered. They are deployed via helm.\n\nA few days ago, I had to deploy new helm charts that had no effect on the jira or confluence charts at all (it was simply adding another application) After I redeployed all the apps, confluence can no longer recognize its own DB and shows the typical \"Confluence tables already exist\" message on startup.\n\nWhile this is not officially a \"production\" DB per se, it does contain a lot of data that we cannot lose.\n\nI've attempted to restore from backups with both the EFS and DB and the issue remains. I have looked all over the place for a solution to \"Confluence tables already exist\" and I've found nothing that works and most are solutions offered for non-k8s environments which are either impossible to replicate in a containerized env, or beyond my skills. I've been at this for more than a week. Of all that I could try nothing has worked, including:\n\n<br />\n\n1. Full restore (as mentioned above)\n\n2. \"Installing\" onto a new db and then switching back the original DB.\n\n3. Full restore with a much older backup as a troubleshooting step\n\n4. A hundred other small things that I can't even recall.\n\nSo, while I'm looking for general help, I'd also love if someone could tell me what exactly couples the home and shared-home to the DB, and why there is no guidance on how to fix this. Given how common this issue has been in my own work, it seems like there would be readily available answers to this question, but, again, near nothing with an actual solution exists online.\n\nEdit: I am also seeing a number of \"Spring Application context has not been set\" errors in logs. I see no other errors to indicate why.\n"
} | [
{
"author": "Yevhen",
"body": "[@Eric Cleek](/t5/user/viewprofilepage/user-id/5598339) most like you have lost data in your shared home which contains confluence.cfg.xml. Now when the confluence starts, it thinks it's in a setup mode (as it it's a new installation). Confluence connects to the DB and wants to initialize it but discovers that the db has existing data in it.\n",
"comments": [
{
"author": "Eric Cleek",
"body": "The shared home is what was backed up completely. Nothing is missing from the day it was working. \n\n*** ** * ** ***\n\n\\<?xml version=\"1.0\" encoding=\"UTF-8\"?\\>\n\n\\<confluence-configuration\\> \n\\<setupStep\\>complete\\</setupStep\\> \n\\<setupType\\>cluster\\</setupType\\> \n\\<buildNumber\\>9012\\</buildNumber\\> \n\\<properties\\> \n\\<property name=\"access.mode\"\\>READ_WRITE\\</property\\> \n\\<property name=\"atlassian.license.message\"\\>\\*\\*\\*License\\*\\*\\*\\</property\\> \n\\<property name=\"confluence.cluster\"\\>true\\</property\\> \n\\<property name=\"confluence.cluster.authentication.enabled\"\\>true\\</property\\> \n\\<property name=\"confluence.cluster.authentication.secret\"\\> \\*\\* Auth Secret\\*\\* \\</property\\> \n\\<property name=\"hibernate.setup\"\\>true\\</property\\> \n\\<property name=\"jwt.private.key\"\\> \\*\\* Private Key \\*\\* \\</property\\> \n\\<property name=\"jwt.public.key\"\\>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\\</property\\> \n\\<property name=\"lucene.index.dir\"\\>${localHome}/index\\</property\\> \n\\<property name=\"synchrony.service.authtoken\"\\>\\*\\*\\* Auth Token \\</property\\> \n\\</properties\\> \n\\</confluence-configuration\\>\n\n*** ** * ** ***\n\nI do understand why this is happening, I'd like to know how to fix it. Does atlassian really not have a solution to such a simple migration issue? I've looked over every doc I can find.\n"
},
{
"author": "Yevhen",
"body": "How does your confluence.cfg.xml in local-home look like? Also, is clustering enabled in your helm values?\n"
},
{
"author": "Eric Cleek",
"body": "```\n@Yevhen?\n\n\n<confluence-configuration>\n<setupStep>setupcluster-start</setupStep>\n<setupType>custom</setupType>\n<buildNumber>9104</buildNumber>\n<properties>\n<property name=\"access.mode\">READ_WRITE</property>\n<property name=\"atlassian.license.message\">**license**</property>\n<property name=\"attachments.dir\">${confluenceHome}/attachments</property>\n<property name=\"confluence.database.choice\">postgresql</property>\n<property name=\"confluence.database.connection.type\">database-type-standard</property>\n<property name=\"confluence.setup.server.id\">** server ID</property>\n<property name=\"confluence.webapp.context.path\"></property>\n<property name=\"hibernate.connection.driver_class\">org.postgresql.Driver</property>\n<property name=\"hibernate.connection.password\">** db pass **</property>\n<property name=\"hibernate.connection.provider_class\">com.atlassian.confluence.impl.hibernate.DelegatingHikariConnectionProvider</property>\n<property name=\"hibernate.connection.url\">jdbc:postgresql://rds.url:5432/cfl_db</property>\n<property name=\"hibernate.connection.username\">cfl_user</property>\n<property name=\"hibernate.dialect\">com.atlassian.confluence.impl.hibernate.dialect.PostgreSQLDialect</property>\n<property name=\"hibernate.hikari.idleTimeout\">30000</property>\n<property name=\"hibernate.hikari.maximumPoolSize\">100</property>\n<property name=\"hibernate.hikari.minimumIdle\">20</property>\n<property name=\"hibernate.hikari.registerMbeans\">true</property>\n<property name=\"jwt.private.key\">** Private Key **</property>\n<property name=\"jwt.public.key\">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</property>\n<property name=\"lucene.index.dir\">${localHome}/index</property>\n<property name=\"struts.multipart.saveDir\">${localHome}/temp</property>\n<property name=\"synchrony.encryption.disabled\">true</property>\n<property name=\"synchrony.proxy.enabled\">true</property>\n<property name=\"synchrony.service.authtoken\">cd44e23dbbf2d8ca5081f82b62261bbc</property>\n<property name=\"webwork.multipart.saveDir\">${localHome}/temp</property>\n</properties>\n\n\n```\n\nThis was with clustering disabled. I can potentially get a version of it with enabled if needed.\n\nAlso, I know this is not at the right setup step. I have tried manual modification but, but k8s seems to overwrite the file even with forcecfgupdate turned off.\n"
},
{
"author": "Yevhen",
"body": "[@Eric Cleek](/t5/user/viewprofilepage/user-id/5598339) you **must** turn on clustering in helm values and keep forceCfgUpdate=true. Right now, Confluence is not looking for confluence.cfg.xml in shared-home (which has setupStep=complete).\n"
}
]
}
]
| https://community.atlassian.com/t5/Confluence-questions/Kubernetes-deployment-suddenly-getting-quot-Confluence-tables/qaq-p/2818251 | [
"confluence-data-center",
"data-center",
"kubernetes",
"questions-for-confluence"
]
|
{
"author": "Leonardo Alcantar",
"title": "Missing pages in space",
"body": "Missing pages in a space. The pages are not in the trash or archived. Nobody else has access to the space besides myself.\n\nIs there a log I can pull up to see what happened or where they are?\n"
} | [
{
"author": "Nikola Perisic",
"body": "Welcome [@Leonardo Alcantar](/t5/user/viewprofilepage/user-id/5598285)\n\nHave you also checked if there are restricted, hidden or undefined pages. Also check for All content section. For a better overview, check the Content manager for the missing pages.\n\nFor having the log in Confluence, you need to have the Premium version of it.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/Missing-pages-in-space/qaq-p/2818195 | [
"cloud",
"confluence-cloud"
]
|
{
"author": "Wolfgang Deininger",
"title": "Scroll Viewport doesn?t work on Iphone",
"body": "Hi everyone,\n\nwhen I access with my Iphone and Safari or Chrome to my scroll viewport site, it?s not possible to surf through the site and open items. I only get to the main page and there it ends. When I try to click on the symbols, nothing happens. It?s like there is only one surface and no documents behind. On my laptop or any other computer it works fine. Do you have any idea why that happens and what I can do to solve this problem?\n\nThank you very much in advance.\n\nBest regards,\n\nWolfgang\n"
} | [
{
"author": "Jack Brickey",
"body": "Hi [@Wolfgang Deininger](/t5/user/viewprofilepage/user-id/5572461) , you may have already done so, but if not reach out to [K15t support](https://k15t.jira.com/servicedesk/customer/portal/3)\n",
"comments": null
},
{
"author": "Kristian Klima",
"body": "Hi [@Wolfgang Deininger](/t5/user/viewprofilepage/user-id/5572461)\n\nDo you see the little hamburger icon in the bottom right corner? It may sport a different color (as it can be customized...)\n\n![IMG_3172.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/348665i05E0FE56A837CEA2/image-dimensions/379x820?v=v2 \"IMG_3172.PNG\")\n",
"comments": null
},
{
"author": "Wolfgang Deininger",
"body": "Thank you Jack. I just did :)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/Scroll-Viewport-doesn-t-work-on-Iphone/qaq-p/2818028 | [
"cloud",
"confluence-cloud"
]
|
{
"author": "Wolfgang Prettner",
"title": "Can't install \"Link Management for Confluence\"",
"body": "I've tried to install the APP \n\n\"**Link Management for Confluence** \" ([Lively Apps](https://marketplace.atlassian.com/vendors/1210714/lively-apps))\n\nfew times in the last 2 weeks and always get always the error message.\n\n*We ran into a little trouble Unfortunately, we're unable to process your request.* \n*Please retry again in some time*\n\nAny ideas?\n\nRegards \nWolfgang\n"
} | [
{
"author": "John Funk",
"body": "Hi Wolfgang - Welcome to the Atlassian Community!\n\nYou should contact the vendor for the app directly for assistance.\n",
"comments": null
},
{
"author": "Kristian Klima",
"body": "There were issues reported and investigated pertaining to installing apps (among other things) over the last two weeks (based on the incident emails I received), so that could have contributed to the issue.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/Can-t-install-quot-Link-Management-for-Confluence-quot/qaq-p/2818022 | [
"addon-com.livelyapps.confluence.link-management",
"atlassian-marketplace",
"cloud",
"confluence-cloud"
]
|
{
"author": "rebecca_m_kornblum",
"title": "Info Panels",
"body": "It just occurred to me for the millionth time that it would be really nice to be able to put info panels INSIDE a numbered or bulleted list. If there is a way to do this, I'll be so grateful that I don't feel foolish for not knowing. If there isn't, how/where do I make this suggestion? I create Help Center articles with a lot of step-by-step instructions and any time I need to call out information within the steps, I have to get creative in how I present it since the info panels aren't available inline.\n\nThanks!\n"
} | [
{
"author": "Daniel_Domene_Kolekti",
"body": "Hello [@rebecca_m_kornblum](/t5/user/viewprofilepage/user-id/5458159) , to add to what [@Robert DaSilva - Adaptavist](/t5/user/viewprofilepage/user-id/3984541) mentioned, you could also look in the marketplace as there are a few solutions that might fit your use case.\n\nHere's a short gif I just made of a couple of options I thought could work from [Content Formatting Macros](https://marketplace.atlassian.com/apps/247/content-formatting-macros-for-confluence?hosting=cloud&tab=overview&utm_medium=referral&utm_source=atlassian-community&utm_campaign=kolekti_cfm4c_cld_info-panels):\n\n<br />\n\n1. **Tooltips** (a flag with info will show when clicked) \n2. **Footnotes** (you can add multiple footnotes to a page and will get grouped on the page later) \n\nI'm also interested in learning more about your experiences creating step-by-step Help Center guides. At Kolekti, we recently released [Guided Pathways for Confluence](https://marketplace.atlassian.com/apps/1232574/guided-pathways-for-confluence-decision-tree-driven-content?hosting=cloud&tab=overview&utm_medium=referral&utm_source=atlassian-community&utm_campaign=kolekti_gp4c_cld_info-panels), an app designed specifically for that purpose.\n\nIf you're open to it, I'd love to schedule a quick chat to hear about your process and get your feedback on our app. If so, feel free to reach out to me at [email protected].\n\n<br />\n\n![Recording 2024-09-23 at 08.53.38.gif](https://community.atlassian.com/t5/image/serverpage/image-id/348649i61DD24E95D4A893A/image-size/large?v=v2&px=999 \"Recording 2024-09-23 at 08.53.38.gif\")\n",
"comments": null
},
{
"author": "Robert DaSilva - Adaptavist",
"body": "Hey [@rebecca_m_kornblum](/t5/user/viewprofilepage/user-id/5458159)\n\nYou might be able to get away with using Tables for your step-by-step guides instead of the default numbered or bulleted list.\n\nTables have the ability to insert a numbered column to the left of all other content, and the table cells can contain whatever it is you want. It doesn't have the same look as the step-by-step guide, but it gets close!\n\nHere's an example I just threw together to demonstrate:\n\n![Screenshot 2024-09-20 at 4.24.19?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348467i7FAD4BF14DCA0EF5/image-size/large?v=v2&px=999 \"Screenshot 2024-09-20 at 4.24.19?PM.png\")\n\nAs an aside, it looks like Atlassian is aware of the feature request. They have an open ticket on their public Confluence Cloud bug portal: <https://jira.atlassian.com/browse/CONFCLOUD-67862>. I would recommend giving that post a like and voting for the issue, as that's one of the main ways Atlassian prioritizes new features.\n",
"comments": [
{
"author": "rebecca_m_kornblum",
"body": "Hi Robert,\n\nThank you for that suggestion. I always love creative workarounds and would definitely do that for the occasional step-by-step guide but I write instructional help center documentation that can get pretty lengthy. I did not know you could add a numbered column in a table, though, so that is good to know! I really appreciate the link to the issue above and wIll add my two cents there.\n\nThanks,\n\nRebecca\n"
}
]
},
{
"author": "Barbara Szczesniak",
"body": "[@rebecca_m_kornblum](/t5/user/viewprofilepage/user-id/5458159) This has been the bane of my existence for the last 18 months (I'm a 30+-year tech writer creating a user guide in Confluence for the first time).\n\nI finally started using Shift+Enter and emojis at the start of the new line to pretend to be a note/tip/warning/etc. It looks a bit cheesy and is confusing, since it's inconsistent styling with other places where I can use the panel.\n\nOf course, I have to use this Shift+Enter method for any paragraph I want to include under a step. The biggest failing for this is when you want to put your screenshot under the step.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/Info-Panels/qaq-p/2817847 | [
"cloud",
"confluence-cloud"
]
|
{
"author": "Terry Gupton",
"title": "Recent work on home page no longer shows results",
"body": "I use this URL to assist with managing the multiple areas I'm involved with in Atlassian: \n\n<br />\n\nstart.atlassian.com \n\nin the last week or so, the Atlassian Start page is no longer anything showing in the Recent section either with the **Worked on** or **Viewed** (see screenshot below). I am **very active** in Atlassian and there should be many, many items to appear on my Recent section.I get the same results with both Edge and Chrome including InPrivate for Edge and Incognito for Chrome. \n\nAnyone have any suggestions on how to resolve the missing recent items?![2024-09-20 12_12_28-Atlassian Homepage and 7 more pages - Personal - Microsoft? Edge.png](/t5/image/serverpage/image-id/348427iDD47053340F6ED23/image-size/large?v=v2&px=999 \"2024-09-20 12_12_28-Atlassian Homepage and 7 more pages - Personal - Microsoft? Edge.png\")\n"
} | [
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "Hi [@Terry Gupton](/t5/user/viewprofilepage/user-id/2885239)\n\nI just checked my site and I am not seeing the same issue. Mine is working as expected. Since [@Noha Roni](/t5/user/viewprofilepage/user-id/5597779) sees the same thing, I suspect this is a Cloud issue that has either been fixed before I checked, or I am about to be surprised by shortly.\n\nI suggest giving it some time and rechecking it to see if it is resolved.\n",
"comments": null
},
{
"author": "Noha Roni",
"body": "Hello\n",
"comments": [
{
"author": "Noha Roni",
"body": "same\n"
}
]
}
]
| https://community.atlassian.com/t5/Confluence-questions/Recent-work-on-home-page-no-longer-shows-results/qaq-p/2817691 | [
"cloud",
"confluence-cloud"
]
|
{
"author": "Scott Hendry",
"title": "Confluence database page with tags",
"body": "I am trying to create a Confluence database page and then import a csv with the data.\n\nMost of the columns are going to be of type 'Tag Field' but when I import them it will not import unless ALL of the tags for each column are preconfigured manually. Are there any options available for creating the tags during the import because all of the data is already in Excel docs.\n"
} | [
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "Hi [@Scott Hendry](/t5/user/viewprofilepage/user-id/5597741)\n\nI was able to recreate your issue on my instance. However, I do not see an obvious solution or workaround, sorry.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/Confluence-database-page-with-tags/qaq-p/2817656 | [
"cloud",
"confluence-cloud"
]
|
{
"author": "Ayana Chatterjee",
"title": "Survey Macro result",
"body": "Is it possible to limit the audience of the survey responses to only the survey manager? I would like the survey results to be not visible to the participants taking the survey. \nThanks\n"
} | [
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "Do you know which Survey Macro you are using? There are several. The ones I have access to do not have the capability to restrict the results. Others in the Marketplace might.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/Survey-Macro-result/qaq-p/2817593 | [
"cloud",
"confluence-cloud"
]
|
{
"author": "Igor Bangue",
"title": "Probl?me d'ouverture de lien fichier Pdf dans un tableau confluence 8.5.15",
"body": "Bonjour ? tous,\n\nNous avions fait une mont?e de version confluence hier en 8.5.15 mais depuis,\n\nil y a un probl?me dans l'ouverture des liens pdf contenu dans un tableau sur confluence, il y a un message d'erreur disant que le fichier est d?fectueux ce qui n'est pas le cas.\n\nPouvez-vous nous aidez ?\n\nci-joint une capture d'?cran du probl?me.\n"
} | [
{
"author": "Igor Bangue",
"body": "Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)\n\nYou will find attached the screenshot of our bug.\n\nThis error message is visible when we opening a .pdf, .xls file.\n\nThanks you in adv![Bug confluence1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349008iA1BAF2F76644006E/image-size/large?v=v2&px=999 \"Bug confluence1.PNG\")![Bug confluence.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349009i974838531C23745D/image-size/large?v=v2&px=999 \"Bug confluence.PNG\")ence\n",
"comments": [
{
"author": "Brant Schroeder",
"body": "[@Igor Bangue](/t5/user/viewprofilepage/user-id/5427404) couple of questions.\n\n1. Have you made any changes to the hosted instance recently?\n2. Are all files doing this or just some?\n3. Is it happening immediately after the file is being attached?\n"
}
]
},
{
"author": "Brant Schroeder",
"body": "[@Igor Bangue](/t5/user/viewprofilepage/user-id/5427404) welcome to the Atlassian community\n\nCan you try attaching the screenshot again, nothing was added.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/Probl%C3%A8me-d-ouverture-de-lien-fichier-Pdf-dans-un-tableau/qaq-p/2817541 | [
"data-center"
]
|
{
"author": "JiraAdmin",
"title": "Confiforms: Convert JQL Filter JSON Result to Table",
"body": "I have a form that executes a JQL search and stores the result in a field. I want to convert the JSON returned into a table containing the the JIRA Issues that were returned. \n\nSetup:\n\nForm name: \"search\"\n\nField Definitions:\n\n* result Field type: Text\n* total Field type: Numeric, Render as number HTML field\n* ![image.png](/t5/image/serverpage/image-id/348388iBFFDC4C019AB485D/image-size/large?v=v2&px=999 \"image.png\")\n\nUsing Confiforms IFTTT Integration Rules to execute the JQL Search:\n\n* Event: onCreated\n* Action: Applink Service\n* Method: GET\n* Service url: /rest/api/2/search/jql=\\[entry.jql.urlencode\\]\\&fields=key,status,summary\n* Result: myjqlsearchresult\n\n*** ** * ** ***\n\nActivity:\n\nConfiforms IFTTT, Create/Update Field: entryId=\\[entry.id\\]\\&result=${iftttResult_myjqlsearchresult}\n\nConfiforms IFTTT, Create/Update Field:\n\nEntry parameters: entryId=\\[entry.id\\]\\&status=\\[entry. result. asJSON. issues. fields.status.name\\]\\&total=\\[entry.result. asJSON.t otal\\]\\&NewKeyList=\\[entry.result. asJSON. issues. key\\]\\&Summaries=\\[entry.result. asJSON.issues. fields. summary\n\nPartial value of field \"result\"\n\nresult {\"expand\":\"schema,names\",\"startAt\":0,\"maxResults\":1000,\"total\":309,\"issues\": \\[{\"expand\":\"operations,versionedRepresentations,editmeta,changelog,renderedFields\",\"id\":\"1911348\",\"self\":\"<https://cti-> jira.nam.nsroot.net/jira/rest/api/2/issue/1911348\",\"key\":\"CSSJMCAPS-16013\",\"fields\":{\"summary\":\"CAP: 964252 - Decommission McAfee MNE v5.0 Agt. ISRP Due 2025-03-31\",\"status\":{\"self\":\"<https://cti-> jira.nam.nsroot.net/jira/rest/api/2/status/10000\",\"description\":\"To Do\",\"iconUrl\":\"<https://cti-> jira.nam.nsroot.net/jira/images/icons/statuses/open.png\",\"name\":\"To Do\",\"id\":\"10000\",\"statusCategory\": {\"self\":\"<https://cti-> jira.nam.nsroot.net/jira/rest/api/2/statuscategory/2\",\"id\":2,\"key\":\"new\",\"colorName\":\"default\",\"name\":\"To Do\"}l}), {\"expand\":\"operations,versionedRepresentations,editmeta,changelog,renderedFields\",\"id\":\"1911274\",\"self\":\"<https://cti-> jira.nam.nsroot.net/jira/rest/api/2/issue/1911274\",\"key\":\"CSSJMCAPS-16012\",\"fields\":{\"summary\":\"CAP: 964228 - Perimeter Security Tooling Development Services is using end of v Due 2024-12-13\",\"status\":{\"self\":\"<https://cti-> jira.nam.nsroot.net/jira/rest/api/2/status/10000\",\"description\":\"To Do\",\"iconUrl\":\"<https://cti-> jira.nam.nsroot.net/jira/images/icons/statuses/open.png\",\"name\":\"To Do\",\"id\":\"10000\",\"statusCategory\": {\"self\":\"<https://cti-> jira.nam.nsroot.net/jira/rest/api/2/statuscategory/2\",\"id\":2,\"key\":\"new\",\"colorName\":\"default\",\"name\":\"To Do\"}lI), (\"expand\":\"operations,versionedRepresentations,editmeta,changelog,renderedFields\",\"id\":\"1906362\",\"self\":\"<https://cti-> jira.nam.nsroot.net/jira/rest/api/2/issue/1906362\",\"key\":\"CSSJMCAPS-15992\",\"fields\":{\"summary\":\"CAP: 964057 - Remediate one (1) Medium finding from Statement of Work (SOW) 313 Due 2025-09-05\",\"status\":{\"self\":\"<https://cti-> jira.nam.nsroot.net/jira/rest/api/2/status/10000\", \"description\":\"To Do\",\"iconUrl\":\"<https://cti-> jira.nam.nsroot.net/jira/images/icons/statuses/open.png\",\"name\":\"To Do\",\"id\":\"10000\", \"statusCategory\": {\"self\":\"<https://cti-> jira.nam.nsroot.net/jira/rest/api/2/statuscategory/2\",\"id\":2,\"key\":\"new\",\"colorName\":\"default\",\"name\":\"To Do\"}l}), {\"expand\":\"operations,versionedRepresentations,editmeta,changelog,renderedFields\",\"id\":\"1906527\",\"self\":\"<https://cti-> jira.nam.nsroot.net/jira/rest/api/2/issue/1906527\",\"key\":\"CSSJMCAPS-15991\",\"fields\":{\"summary\":\"CAP: 964050 - Based on the planning outcome Citi Transfer Repository is not a Due 2025-07-11\",\"status\":{\"self\":\"<https://cti-> jira.nam.nsroot.net/jira/rest/api/2/status/10000\", \"description\":\"To Do\",\"iconUrl\":\"<https://cti-> jira.nam.nsroot.net/jira/images/icons/statuses/open.png\",\"name\":\"To Do\",\"id\":\"10000\",\"statusCategory\": {\"self\":\"<https://cti->\n\n*** ** * ** ***\n\nWhat is happening:\n\nI have unsuccessfully tried several methods and settle on using Confiforms PlainView. \nI started with hardcoded values for the fields: \n\nConfiForms PlainView \\| formName = search \\| renderAs = Table\n\n\\<tr\\> \n\\<td\\>\\[entry.result.asJSON. issues \\[0\\].key\\]\\</td\\> \n\\<td\\>\\[entry.result.asJSON. issues \\[0\\].fields.status.name\\]\\</td\\> \n\\<td\\>\\[entry.result. as JSON. issues \\[0\\]. fields.summary\\]\\</td\\>\n\n\\</tr\\> \n\\<tr\\>\n\n\\<td\\>\\[entry.result.asJSON. issues \\[1\\].key\\]\\</td\\> \n\\<td\\>\\[entry.result.asJSON. issues \\[1\\].fields.status.name\\]\\</td\\> \n\\<td\\>\\[entry.result. as JSON. issues \\[1\\]. fields.summary\\]\\</td\\> \n\\</tr\\>\n\nWhich results in the following:\n\n![image.png](/t5/image/serverpage/image-id/348389i5B99D7CDCE75D2AB/image-size/large?v=v2&px=999 \"image.png\")\n\nI then changed the PlainView to:\n\nConfiForms PlainView \\| formName = search \\| evaluate = true \\| renderAs = Table \n\n#set( $count = \"\\[entry.total\\]\" ) \n#foreach( $ctr in \\[1 .. $count\\] )\n\n\\<tr\\> \n\\<td\\>\\[entry.result.asJSON. issues \\[$ctr\\].key\\]\\</td\\> \n\\<td\\>\\[entry.result.asJSON. issues \\[$ctr\\].fields.status.name\\]\\</td\\> \n\\<td\\>\\[entry.result. as JSON. issues \\[$ctr\\]. fields.summary\\]\\</td\\>\n\n\\</tr\\>\n\n#end \n\nWhich produces no output. From what I can find, it appears that the variable $count is a string so the #foreach loop does not recognize the a sting so falls thru. \n\nI tried removing the quotes from \\[entry.total\\] and get the following error: \nCould not process this PlainView as a Velocity template: Error occurred rendering template content Encountered \"entry\" at getRenderedContent\\[line 1, column 17\\] Was expecting one of: \"\\[\" ... \"\\]\" ... \"{\" ... ... ... \"true\" ... \"false\" ... ... ... ... \"(\" ... \n\nAny suggestions? Thank you\n"
} | [
{
"author": "Alex Medved _ConfiForms_",
"body": "Hi [@JiraAdmin](/t5/user/viewprofilepage/user-id/5448699)\n\nThis thing is a text, not numeric\n\n```\n#set( $count = \"[entry.total]\" )\n```\n\nAnd therefore cannot be used in the Velocity as a numeric variable\n\nSee this discussion for the reference\n\n<https://community.atlassian.com/t5/App-Central-questions/Confiforms-how-to-add-a-month-to-a-date/qaq-p/2809757>\n\nSo, the \"loop\" needs to be something as below\n\n```\n#foreach ($ctr in [1..$Integer.parseInt($count)])\n```\n\nAlex\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/Confiforms-Convert-JQL-Filter-JSON-Result-to-Table/qaq-p/2817477 | [
"confiforms",
"addon-com.vertuna.confluence.plugins.confiforms",
"confluence-data-center",
"data-center"
]
|
{
"author": "Maciej Wieczorek",
"title": "A long-running task has been initiated by another user - failed Connect app install",
"body": "I'm working on a small Connect app in a development instance before bringing it into our main (paid, 1000+ seat) corporate account. The company much prefers to self-host where possible, hence Connect over Forge.\n\nA bad install has put my Confluence instance into this state:\n\n![confluence.png](/t5/image/serverpage/image-id/348412i3E11C87B8B98AF3B/image-size/large?v=v2&px=999 \"confluence.png\")\n\nAnother comment (<https://community.atlassian.com/t5/Confluence-questions/Re-A-long-running-task-has-been-initiated-by-another-use/qaq-p/1342904/comment-id/172515#M172515>) suggested that the correct way to get this resolved is through a new post here.\n\nContext and to chronicle how we got here in case it helps anyone in the future:\n\nFollowing the documentation (\n\n<https://developer.atlassian.com/cloud/confluence/getting-started-with-connect/> and <https://bitbucket.org/atlassian/atlassian-connect-express/src/master/>), ACE created a project template and the documentation then said to bring up an ngrok tunnel. Things seem to have changed with ngrok, and without a paid plan there doesn't seem to be a way to get past the click-through screen when the request comes from Atlassian. For Forge, looks like Atlassian has migrated to Cloudflare but that doesn't help me here.\n\nI have a cloud VM with an nginx reverse proxy, so I put the ACE app behind it, in a container. The first thing I ran into was that registration from ACE fails, with the logs:\n\n```\nFailed to register with host https://my-dev-instance.atlassian.net/wiki (200)\n\nInvalid Atlassian Connect descriptor: JSON is not well-formed (Unexpected character ('<' (code 60)): expected a valid value (JSON String, Number, Array, Object or token 'null', 'true' or 'false')\n\nat [Source: (com.atlassian.plugin.connect.plugin.descriptor.ConnectJsonSchemaValidatorImpl$JsonDescriptorStringReader); line: 1, column: 2]). Please contact the app vendor for details.\n\n{\"type\":\"INSTALL\",\"pingAfter\":300,\"status\":{\"done\":true,\"statusCode\":200,\"contentType\":\"application/vnd.atl.plugins.task.install.err+json\",\"subCode\":\"connect.invalid.descriptor.malformed.json\",\"errorMessage\":\"Invalid Atlassian Connect descriptor: JSON is not well-formed (Unexpected character ('<' (code 60)): expected a valid value (JSON String, Number, Array, Object or token 'null', 'true' or 'false')\\n at [Source: (com.atlassian.plugin.connect.plugin.descriptor.ConnectJsonSchemaValidatorImpl$JsonDescriptorStringReader); line: 1, column: 2]). Please contact the app vendor for details.\",\"source\":\"https://my-vm.cloud-vendor.com/atlassian-connect.json\",\"name\":\"https://my-vm.cloud.com/atlassian-connect.json\"},\"links\":{\"self\":\"/wiki/rest/plugins/1.0/pending/6e9d867a-5080-4882-bc0e-d8ff391194f8\",\"alternate\":\"/wiki/rest/plugins/1.0/tasks/6e9d867a-5080-4882-bc0e-d8ff391194f8\"},\"timestamp\":1726835319283,\"accountId\":\"123456789-abcdefg\",\"id\":\"abc-123\"}\n```\n\nAfter tearing my hair out for a day, and validating the JSON schema umpteen times, it turns out that express will serve the JSON in a different format if it comes from registration initiated by ACE than through the Manage Apps page in Confluence Cloud. You can tell by the payload size (correct: 626 bytes, incorrect: 1819 bytes). Notably, attempting an install through the \"Manage apps\" page serves up the correct 626-byte descriptor, but gives less useful debug information.\n\nThe next issue is that the \\`key\\` in the descriptor must be unique. When I tried the default \\`my-app\\` key generated by the template, it would fail with the generic failure message. After setting this to be a unique key, it appeared to start installing, but has been stuck as per the screenshot above. Any attempts to install any other app fail.\n\nI've also made the change to the \\`installed\\` lifecycle per <https://stackoverflow.com/questions/46512198/atlassian-connect-express-credentials-rejected-at-connect-ace-atlassian-net/60507647#60507647> but I'm not sure if this is still necessary.\n\nCould someone please remove this long-running app, and ideally give us a way to delete them ourselves?\n"
} | [
{
"author": "Shannon S",
"body": "[@Maciej Wieczorek](/t5/user/viewprofilepage/user-id/5597629),\n\nThank you for your patience. Actually, this is something support can help solve via the database, so you can raise a support ticket for this sort of thing. I went ahead and created a ticket on your behalf, so please have a look at your email!\n\nIn the future, since you are a product administrator of a Confluence Standard site, you can raise a ticket via [support.atlassian.com/contact](https://support.atlassian.com/contact/).\n\nThank you, and take care!\n\nShannon S\n\nAtlassian Cloud Support\n",
"comments": null
},
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "Hi [@Maciej Wieczorek](/t5/user/viewprofilepage/user-id/5597629)\n\nThanks for the detailed post. I don't have an answer for you, but I can summon the ones that do.\n",
"comments": [
{
"author": "Maciej Wieczorek",
"body": "Thanks Shawn!\n"
},
{
"author": "Maciej Wieczorek",
"body": "Please also let me know if this should be posted to the developer community instead. It's not really clear to me what's supposed to go where.\n"
},
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "It's fine to post here, however the dev community is the better audience for this.\n"
},
{
"author": "Shannon S",
"body": "Hello [@Maciej Wieczorek](/t5/user/viewprofilepage/user-id/5597629),\n\nThanks for raising this question on Atlassian Community! It's nice to have you join us.\n\nAs Shawn mentioned, the [Atlassian Developer Community](https://community.developer.atlassian.com/) is the best team to answer this sort of question. I've flagged this question with them, but in the meantime, you may be able to find your answer there.\n\nTake care, and I hope we can get your question answered shortly!\n\n**Shannon S**\n\n**Atlassian Cloud Support**\n"
}
]
}
]
| https://community.atlassian.com/t5/Confluence-questions/A-long-running-task-has-been-initiated-by-another-user-failed/qaq-p/2817558 | [
"atlassian-connect",
"cloud",
"confluence-cloud",
"connect"
]
|
{
"author": "Stefan Apelqvist",
"title": "Jira development panel information from Bitbucket is not up to date",
"body": "We have Jira and Bitbucket. We can create branch and pull requests from Jira issue, which is very convenient as they are also found by Jira and you can see the status. We use a structure with submodules and therefor it's common that an issue has more than one branch and more than one pull request as a result.\n\nOur problem is that the status of pull requests are not always updated.\n\nWhen I view the Jira issue it looks like the pull request is open, but if I click on \"1 pull request\", then I get a list of pull requests and the status shown is merged (which is correct).\n\nWe also have a rule to handle transitions to Done and if there are more branches and pull requests, the issue should go back to \"In Review\". Here is our biggest problem, because the automation rule seams to use the same data source as the issue view and when that is not up to date, the rule will kick the issue back to \"In Review\" even if all the pull requests are actually merged.\n\nSome day's this is working as a charm, some weeks we struggle and have to manually go through tickets \"In Review\" and set them to \"Done\" after the system has updated the status.\n\nDoes anyone see a solution to this?\n"
} | [
{
"author": "Shatakshi Mete",
"body": "Here are a few things you might want to check or try:\n\n1. **Sync Delays:** Sometimes, Jira's development panel doesn't update instantly. There can be a delay between Bitbucket and Jira. You might want to check if there's a pattern (e.g., during peak usage times) when this issue occurs.\n\n2. **Reindexing Jira:** Occasionally, reindexing Jira can help sync up data more accurately. If you have admin access, try doing a reindex or ask your Jira admin if that could help fix the lag in PR status updates.\n\n3. **Automation Rule Tweaks:** Since your automation rule is based on the PR status, you might want to tweak it to account for this sync issue. You could add a condition to delay the rule trigger, giving Jira more time to update the status. Or, add a manual check step in your workflow to confirm all PRs are merged before moving it to \"Done.\"\n\n4. **Webhook Configurations:** Double-check the webhook configurations between Jira and Bitbucket. A misconfigured webhook could cause data not to flow properly, leading to outdated information in the Jira issue.\n\n5. **Atlassian Support:** If the problem persists regularly, it might be worth reaching out to Atlassian support to see if there's a deeper integration issue between Jira and Bitbucket. \n\n hopefully, one of these suggestions helps make the process smoother for your team!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/Jira-development-panel-information-from-Bitbucket-is-not-up-to/qaq-p/2817247 | [
"bitbucket-cloud",
"cloud",
"development",
"jira-software"
]
|
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