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{
"author": "apoggi",
"title": "Public project",
"body": "When I create a project by the default is public.\n\nWhat does this mean?\n\nThat anyone in my organization can view and edit, or that any information is shared publicly on the internet outside the organization?\n\nmany thanks.\n"
} | [
{
"author": "Amanda Barber",
"body": "[@apoggi](/t5/user/viewprofilepage/user-id/1199625) - this support article explains public vs. private projects in Atlas: <https://intercom.help/atlas-by-atlassian/en/articles/6403749-restrict-the-viewing-and-editing-of-projects>\n\nThis article explains why keeping things public is helpful: <https://intercom.help/atlas-by-atlassian/en/articles/7934532-how-to-combat-task-loneliness-in-software-engineering-teams-with-the-uber-stream>\n",
"comments": [
{
"author": "apoggi",
"body": "As I understand public means that the information are shared across teams inside the organization.\n\nis that correct?\n\nI'd like to be sure that the information are not shared in public internet outside the organization.\n\nMany thanks.\n"
},
{
"author": "Amanda Barber",
"body": "Yes, [@apoggi](/t5/user/viewprofilepage/user-id/1199625)\n\nThe information is not shared outside the organization.\n"
},
{
"author": "apoggi",
"body": "Many thanks Amanda.\n"
}
]
}
] | https://community.atlassian.com/t5/Atlas-questions/Public-project/qaq-p/2679633 | null |
{
"author": "Anita Chen",
"title": "If project archive, will it display on the Friday and Monday notification?",
"body": "Hi All,\n\nI would like to ask if my project is archived, will it display on the Friday and Monday notification? No matter the project status is complete or other status.\n\nThank you.\n"
} | [
{
"author": "Sing Chen",
"body": "Hi [@Anita Chen](/t5/user/viewprofilepage/user-id/4553773) ,\n\nArchived projects are no longer included in the Friday/Monday notifications.\n\nSee here for more details about archived and paused projects: [Pausing or archiving projects or goals \\| Atlas Help Center (intercom.help)](https://intercom.help/atlas-by-atlassian/en/articles/5777255-pausing-or-archiving-projects-or-goals)\n\nI hope this helps.\n\nThanks,\n\nSing\n",
"comments": [
{
"author": "Anita Chen",
"body": "Hi [@Sing Chen](/t5/user/viewprofilepage/user-id/5143156) ,\n\nThanks a lot for your helps!!!\n"
}
]
}
] | https://community.atlassian.com/t5/Atlas-questions/If-project-archive-will-it-display-on-the-Friday-and-Monday/qaq-p/2678128 | null |
{
"author": "Carlos S?nchez",
"title": "Do Tags in Atlas only support lowercases?",
"body": "I've noticed when you sync an Atlas project with an Epic in Jira, the Jira Labels are recreated as Tags in Atlas, but they are entirely converted to lowercase characters.\n\nIs there any way to preserve the uppercase characters from the original Jira Labels, when syncing the Epic with the Atlas project?\n"
} | [
{
"author": "Amanda Barber",
"body": "Tags in Atlas are currently all lowercase from what I've seen (either created in Atlas or via Jira sync.)\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlas-questions/Do-Tags-in-Atlas-only-support-lowercases/qaq-p/2677347 | null |
{
"author": "Amanda Culver",
"title": "Contributors list offering disabled accounts",
"body": "Hi there,\n\nWe are evaluating the Free version of Atlas and are experiencing a bug - but sadly, I can't report it. \n\nWhen adding a contributor, and starting to type a name, the user is presented with options which include both enabled and disabled accounts. \n\nThe disabled accounts have had their site access removed, so shouldn't be present. \n\nAnyone aware of a bug report on this ? \n\n<br />\n"
} | [
{
"author": "Vernon Laquindanum",
"body": "Hey Amanda,\n\nThanks for reporting this! I'll check our bug backlog to see if anything matches, and if not, I'll create a new ticket. Let us know if you catch anything else, or if you have any other feedback for Atlas.\n\nThanks again!\n",
"comments": [
{
"author": "Amanda Culver",
"body": "Thanks so much.\n"
}
]
}
] | https://community.atlassian.com/t5/Atlas-questions/Contributors-list-offering-disabled-accounts/qaq-p/2669124 | null |
{
"author": "Paula Perrotta",
"title": "Suggestion: Status color differentiation for \"Pending\" & \"Completed\"",
"body": "Hey team,\n\nI have a minor, random suggestion.... Both statuses \"Pending\" \\& \"Completed\" for Goals \\& Projects have the same grey color....\n\nIt would be helpful to differentiate them with distinct colors (like a dark green or blue for \"Completed\", leaving \"Pending\" as grey...)\n"
} | [
{
"author": "Yerbol Nisanbayev",
"body": "Hi [@Paula Perrotta](/t5/user/viewprofilepage/user-id/5470022) , thanks so much for your feedback! \nI am with the product team in Atlas.\n\nI have recorded your feedback for the team, they will take it into consideration when prioritising features for Atlas.\n",
"comments": null
},
{
"author": "Dave Rosenlund _Trundl_",
"body": "Welcome to the community, [@Paula Perrotta](/t5/user/viewprofilepage/user-id/5470022) ?\n\nAtlas is an Atlassian \"Point A\" product (early access program) and is still under development.\n\nFor Atlas, or any other Atlassian product for that matter, the best way to provide product feedback and suggestions is through the Help ( ? ) mechanism:\n\n![Screenshot 2024-04-10 at 1.26.25?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/317518iBA89A02DD42E6558/image-size/large?v=v2&px=999 \"Screenshot 2024-04-10 at 1.26.25?PM.png\")\n\nOtherwise, you are trusting that some (busy) Atlas product person may see your suggestion here on the community and enter it. \\<\\< That could happen, by the way. But the safe bet is to log the suggestion as outlined above.\n\nHope this helps,\n\n-dave\n",
"comments": [
{
"author": "Paula Perrotta",
"body": "Thanks a lot, Dave!!! \nWill do!\n"
}
]
}
] | https://community.atlassian.com/t5/Atlas-questions/Suggestion-Status-color-differentiation-for-quot-Pending-quot/qaq-p/2667061 | null |
{
"author": "Mark Koekemoer",
"title": "Is there no way to create issues directly in Jira Software from Slack anymore?",
"body": "I've been a Halp/Assist user for a few months and since the recent migration to Atlassian it seems impossible to create an issue in Jira Software directly from Slack - and that now I first need to create issues in Jira Service Desk.\n\nIs this correct? That this functionality has been removed to go from Slack \\> Jira Software?\n"
} | [
{
"author": "Evn Tomeny _Appfire_",
"body": "Hey [@Mark Koekemoer](/t5/user/viewprofilepage/user-id/4918314)\n\nEvn from Appfire here. I'm going to suggest our app, so leading with that disclaimer.\n\nUnfortunately, Atlassian did remove this functionality from Halp/Assist. Your best bet at this point to regain that functionality is going to be an app. [HelpDesk+ by Appfire](https://marketplace.atlassian.com/apps/1224706/helpdesk-ai-powered-slack-support?hosting=cloud&tab=overview&utm_source=organic&utm_medium=atl-community&utm_campaign=engagement) replicates all of this functionality and more. Take a look at the Marketplace listing and let me know if you have any questions. I'd be happy to demo it.\n\nCheers,\n\nEvn\n",
"comments": null
},
{
"author": "Mark Koekemoer",
"body": "Thanks Sanjong! the benefit of the Slack \\> Halp/Assist \\> Jira Software flow was the bi-directional sync and custom forms. Agreed, this flow you've highlighted does work, but removes the functionality we depended on and will require behavioural change.\n\nThanks for commenting!\n",
"comments": null
},
{
"author": "Sanjog Sigdel",
"body": "Hi [@Mark Koekemoer](/t5/user/viewprofilepage/user-id/4918314)\n\nOf course we can. I just verified that from my Slack.\n\nFirst of all install Jira for Slack.\n\nThen I did the following:-\n\n1. Command in slack:- /jira create\n2. A custom popup appears after that command like shown below:-![Screenshot from 2023-08-15 11-01-32.png](https://community.atlassian.com/t5/image/serverpage/image-id/275154iA811A8B6145D056F/image-size/large?v=v2&px=999 \"Screenshot from 2023-08-15 11-01-32.png\")\n3. Once I add all the details I get this notification in Slack:- ![Screenshot from 2023-08-15 11-01-53.png](https://community.atlassian.com/t5/image/serverpage/image-id/275152i612615A25A97FCF0/image-size/large?v=v2&px=999 \"Screenshot from 2023-08-15 11-01-53.png\")\n4. And fianlly opening the link displays the ticket in my Jira software \n ![Screenshot from 2023-08-15 11-02-15.png](https://community.atlassian.com/t5/image/serverpage/image-id/275151iBFBC4AC10D79C680/image-size/large?v=v2&px=999 \"Screenshot from 2023-08-15 11-02-15.png\")\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/Is-there-no-way-to-create-issues-directly-in-Jira-Software-from/qaq-p/2449876 | [
"jira",
"jira-software",
"slack"
] |
{
"author": "Alex Lloyd",
"title": "Jira Service Management Chat is missing Teams config",
"body": "I'm trying to follow the steps here - <https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/>\n\n1. From your service project sidebar, select **Channels** , then **Chat** , then **Configure**.\n\n2. Select **Add to Teams** . This opens the [Teams app store listing for Assist](https://teams.microsoft.com/l/app/33621d49-05e8-47e9-844b-f0d1c43ef5be).\n\n<br />\n\nHowever I can only see Slack as a Chat option... no Teams connection. \n\nWhen i try connecting Via the Assist app within Teams itself, i get this message (in image) over and over. I've authorised the app in both JSM \\& Teams, but following the link in the Teams chat, but it just takes me to <https://www.atlassian.com/software/halp/msteams> \n\nHas the feature been deprecated? It's the only reason we were going to use JSM! \n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/274521i948D3CDFC4756323/image-size/large?v=v2&px=999 \"image.png\")\n"
} | [
{
"author": "Evn Tomeny _Appfire_",
"body": "Alex,\n\nThat's quite odd! Could you post a screenshot of your Chat settings page?\n\n![Screenshot 2023-08-11 at 11.27.58 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/274690i90883F620D825206/image-size/large?v=v2&px=999 \"Screenshot 2023-08-11 at 11.27.58 AM.png\") \nCheers, \nEvn\n",
"comments": [
{
"author": "Alex Lloyd",
"body": "It was because we'd already connected a Slack account...\n\nThe message:\n\n\"A Jira site can only connect to one Slack workspace or Microsoft Teams tenant.\"\n\nMy reading of that implied that i can use both a Slack workspace \\& Microsoft Teams tenant, but only one workspace / tenant in each.\n\nIt actually means that a Jira workspace can only connect to either one Slack workspace OR One Microsoft Teams tenant (but not both).\n\nI had to reach out to Atlassian support to ask them to remove our Slack integration (couldn't disconnect it ourselves), but have now been able to re-connect to Teams (only)\n"
},
{
"author": "Emel Do?rus?z",
"body": "Hi [@Alex Lloyd](/t5/user/viewprofilepage/user-id/5290029) - let me know if you still need help. We - @[Actioner](https://actioner.com/) - make it possible to have Halp functionality available both on Slack and MS Teams.\n"
}
]
}
] | https://community.atlassian.com/t5/Assist-questions/Jira-Service-Management-Chat-is-missing-Teams-config/qaq-p/2446964 | [
"cloud",
"jira-service-management"
] |
{
"author": "Jiten Khanna",
"title": "Automation rule to comment on children as per the assignee from parent",
"body": "I have created an Automation rule but somehow it's not providing the same Assignee name for Child issues from issuetype- Initiative# which is parent of Epic rather gives what's in Epic, any suggestions?\n\n![Assignee under Comments.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/272526iD89FAEC3B5EC7071/image-size/large?v=v2&px=999 \"Assignee under Comments.JPG\")\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@Jiten Khanna](/t5/user/viewprofilepage/user-id/5280817)\n\nThe rule is being triggered when the Initiative is assigned?\n\nIf yes, you could try using the smart value...\n\n```\n{{triggerissue.assignee.displayName}}\n```\n\n...and see if this works?\n\nSte\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/Automation-rule-to-comment-on-children-as-per-the-assignee-from/qaq-p/2435484 | null |
{
"author": "Jin Yi Liu Fu",
"title": "Halp Assist Slack. How can I add screenshots as part of the ticket creation?",
"body": "I was wondering if I can attach screenshots or files to the ticket before I create it. Or is the only way by attaching it as part of the thread afterwards?\n"
} | [
{
"author": "Mikael Sandberg",
"body": "Hi [@Jin Yi Liu Fu](/t5/user/viewprofilepage/user-id/5265434),\n\nWelcome to Atlassian Community!\n\nYes, screenshots in the initial message will be added to the request as an attachment.\n",
"comments": [
{
"author": "Jin Yi Liu Fu",
"body": "Hi [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)\n\nThanks for responding. I actually meant for so in Slack I start the command using /halp then this pop up shows up where I fill in my details. However, it doesn't give me the option to be able to attach images or an attachment ( see image below). Therefore wondering if there is some setting that would allow me to do so.\n\n![Halp.png](https://community.atlassian.com/t5/image/serverpage/image-id/268056iEAF3A584C8564083/image-size/large?v=v2&px=999 \"Halp.png\")\n"
},
{
"author": "Mikael Sandberg",
"body": "If you are using the form then no, it will not allow you to add a screenshot to it. The only time it will include it is if you add a message in the request channel, or comment in the thread after the request has been created.\n"
},
{
"author": "Jin Yi Liu Fu",
"body": "Is there a way to set up the message function that you are mention above to replace the form? Will it still shows the messages as a ticket in Halp?\n"
},
{
"author": "Mikael Sandberg",
"body": "When you enable Halp you create a request channel and a triage channel. When users add a message in the request channel it will generate a ticket in Halp. If this message contains a screenshot it will be added as an attachment.\n"
},
{
"author": "Jin Yi Liu Fu",
"body": "I see got it thanks for the response\n"
}
]
},
{
"author": "Emel Do?rus?z",
"body": "Hello [@Jin Yi Liu Fu](/t5/user/viewprofilepage/user-id/5265434) ,\n\nSince Halp is not available anymore, you may want to use Actioner's ticketing solution instead. It has all the capabilities you need, such as attachment syncronization.\n\n<https://actioner.com/solutions/help-desk>\n\n<https://actioner.com/support-use-cases>\n\n<https://actioner.com/app-directory/conversational-ticketing-with-zendesk-47>\n\nYou can connect it to your ticketing tools like Jira Service Management or Zendesk, or use the standalone version. And run all your ticketing and service management actions from Slack. Let me know if you need any help.\n\nThanks,\n\nEmel Dogrusoz\n\nCo-founder @ [Actioner](http://www.actioner.com)\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/Halp-Assist-Slack-How-can-I-add-screenshots-as-part-of-the/qaq-p/2415109 | null |
{
"author": "Jose Manuel Serrano",
"title": "Messages with images in Slack doesn't sync properly all the content in Jira/Halp tickets",
"body": "Hi, I notice a few days ago that new messages containing images aren't being synced well with Jira/Halp tickets.\n\nNot sure if is an update on Slack or maybe a change on Halp/Jira but I get this message from time to time, losing the context of the conversation: \n**This message contains interactive elements.** \nThe ticket only stores this message and the image attached but not the text. It's very frustrating to lose context every time a client wants to attach an image. \nDo you now if we can do something to avoid this behavior and come back to the old one? \nThanks\n"
} | [
{
"author": "Emel Do?rus?z",
"body": "Hello [@Jose Manuel Serrano](/t5/user/viewprofilepage/user-id/5236655) ,\n\nWondering if you had any progress... Since Halp is not offered as a product anymore, you may want to use Actioner's ticketing solution instead. It comes with a no-code app builder platform to customize the out-of-the-box, Halp compliant app the way you want.\n\n<https://actioner.com/solutions/help-desk>\n\n<https://actioner.com/support-use-cases>\n\n<https://actioner.com/app-directory/conversational-ticketing-with-zendesk-47>\n\nYou can connect it to your ticketing tools like Jira Service Management or Zendesk, or use the standalone version. And run all your ticketing and service management actions from Slack. Let me know if you need any help.\n\nThanks,\n\nEmel Dogrusoz\n\nCo-founder @ [Actioner](http://www.actioner.com/)\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/Messages-with-images-in-Slack-doesn-t-sync-properly-all-the/qaq-p/2411726 | [
"cloud"
] |
{
"author": "rosa rosemberg",
"title": "how can I delete comments in a page all at once",
"body": "I need to delete the comments in the page, the only option I can see is to delete them one by one, in that way, it sends an email notification to every one is involved in the page (editors and watchers).\n\nthere is a way to delete all comments at once?\n\nor maybe cancel the notifications for the page watchers?\n\nthank you!\n"
} | [
{
"author": "Diogo Teles",
"body": "Hi [@rosa rosemberg](/t5/user/viewprofilepage/user-id/5252510), welcome to the community!\n\nCurrently, Confluence has no built-in option to do either of the things you want (delete all comments or prevent notification to watchers and editors when deleting a comment).\n\nI suggest voting and following this issue [CONFCLOUD-5023 Bulk Comment Delete](https://jira.atlassian.com/browse/CONFCLOUD-5023)\n\nIf you have that permission, you could avoid notifying watchers by temporarily removing them from the page using the manage watchers option. But make sure to note them down so they can be added later. Notifications would still be sent to editors. And you would still have to delete the comments one but one.\n\nAnother alternative is to make a fresh copy of the page with a placeholder name. Add the same editors, restrictions and watchers to it and then archive then delete the old page. You can then rename the new page to the same name. This has significant drawbacks**:** you would lose page version history and break any incoming links.\n\nFinally, you can use a 3rd party addon linked to [\"Delete All Comments\"](https://marketplace.atlassian.com/apps/1212938/delete-all-comments?tab=overview&hosting=server) if you are on Confluence server.\n",
"comments": [
{
"author": "Kalin U",
"body": "Great suggestions!\n"
}
]
},
{
"author": "Evgenii",
"body": "Hi, [@rosa rosemberg](/t5/user/viewprofilepage/user-id/5252510)\n\nAs [@Diogo Teles](/t5/user/viewprofilepage/user-id/5131077) already mentioned, Confluence doesn't have such functionality. But if you have addon, like ScriptRunner, it can be made very easy, with groovy script/\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/how-can-I-delete-comments-in-a-page-all-at-once/qaq-p/2399220 | [
"confluence"
] |
{
"author": "Dan Rico",
"title": "How can I get the Halp Ticket Number into Jira?",
"body": "Currently, when issues are created in Halp, they generate an issue in Jira but the ID is different. Is there any way to create a field and/or get parity so agents that like working out of both portals can easily cross reference using IDs?\n"
} | [
{
"author": "Sayed Bares [ServiceRocket]",
"body": "[@Dan Rico](/t5/user/viewprofilepage/user-id/4890802) Are you using Jira Cloud or Server/DC? either way you should be able to create a customfield text type and put your Halp ID then you can use that as a cross reference\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/How-can-I-get-the-Halp-Ticket-Number-into-Jira/qaq-p/2390847 | [
"jira"
] |
{
"author": "Yevhenii Yerin",
"title": "How to create object in request",
"body": "I want to create a request form where users can select an object from a predefined list or type a new object if it doesn't exist. and its create a new object.\n"
} | [
{
"author": "Kalin U",
"body": "Assist (or previously known as Halp) doesn't support all types of fields. See the [documentation here](https://support.atlassian.com/jira-service-management-cloud/docs/what-is-chat/#Supported-field-types).\n\nI'm afraid you cannot achieve this yet with Assist in Teams or Slack. You would need a custom field of type [Assets object](https://support.atlassian.com/jira-service-management-cloud/docs/set-up-the-assets-object-field/) in the first place, which is not yet supported by Assist. You'll also need to be on the *Premium* plan of Jira Service Management in order to use Assets.\n\nI also don't think I've ever seen any reference or evidence of customers being able to add new objects to Assets.\n\nYou'll have more success if you present your form not in Assist (Halp), but in the Jira Service Management portal. Then, you can use a third-party marketplace app that can do the trick of selecting existing and adding new objects. There are a couple that may integrate with an external database to present and manipulate options.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/How-to-create-object-in-request/qaq-p/2377069 | [
"cloud"
] |
{
"author": "Lucy Brown",
"title": "Slack workflow to create Jira ticket failing due to custom field errors",
"body": "I am using Slack workflows to create a Jira ticket from a Slack form.\n\nI have mapped all the fields from the form into the various fields in Jira.\n\nWe have some field validations in place for some fields, e.g. a field must be mandatory, or a field must be numbers only, or a URL only, to help us control the data\n\nWhen creating the tickets manually, these validations work well.\n\nWhen creating the tickets using the slack workflow, mapping the fields from slack, i am getting errors, as below\n\n1. Error: Integration+ was unable to process workflow step. Reference code: 1685612675545 \\>\\>\\> Jira Error: Unable to communicate with Jira, 400 error - customfield_23838: Operation value must be a number\n 1. Even though the data i am entering from slack is a number. ive tried typing the text manually e.g. \"0\" or using a variable from the slack form, and they are both failing and getting this error\n2. Error: Integration+ was unable to process workflow step. Reference code: 1685612989658 \\>\\>\\> Jira Error: Unable to communicate with Jira, 400 error - customfield_24031: Account Manager is required.\n 1. Even though i have hard coded a users name in the Account Manager field\n\nPlease can you help advise how to resolve this? i am getting errors for these custom fields, even though i am following the rules\n\nthanks a lot!\n"
} | [
{
"author": "Rachel Armstrong",
"body": "Hey Lucy, thanks for reaching out to the team! \n\nThe Slack workflow step has some limitations when it comes to custom field data and by proxy, syncing to Jira. \nThe Slack workflow steps for Assist *cannot* collect and send custom field data -- you can add a step to have users fill out a form and mirror that to the request type you're attempting to sync to, but we're unable to send that data to any field other than the Summary. \n\nThe best method to utilize the Slack workflow step in its current form is to only select request types that **have no required fields other than Summary** . The reason for that is because we cannot collect and send custom field data via the workflow step, you'll see the errors you've mentioned due to Assist being unable to provide a value for them, so Jira rejected creation of the ticket entirely. \n\nIf you're not able to remove requirement of fields in order to follow the suggestion above, we recommend not using the workflow step and instead utilizing the formal method to sync to request types via the Chat feature, seen here: <https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/> \n\nLet me know if this helps!\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/Slack-workflow-to-create-Jira-ticket-failing-due-to-custom-field/qaq-p/2376747 | [
"custom-field",
"jira",
"server",
"slack",
"workflow"
] |
{
"author": "Alik Khilazhev",
"title": "How to configure public slack channel as request chat for @assist bot",
"body": "Hi!\n\nI am trying to add @assist bot to public channel to configuret it as request chat (agent chat is already configured for project).\n\nBut after adding the bot to public channel it writes error message:\n\nPublic channels can't be used as your first agent channel. Please `/add @assist` to a private channel first to continue your onboarding process.\n\nI have tried to remove bot app from slack, create new chats but it does not work.\n\nWorks only with private chats.\n\nHow it could be fixed?\n"
} | [
{
"author": "Alik Khilazhev",
"body": "It seems like there was another project with unfinished chat configuration. When I finished it worked as charm\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/How-to-configure-public-slack-channel-as-request-chat-for-assist/qaq-p/2366377 | [
"cloud"
] |
{
"author": "Nicholas Lugo",
"title": "is it not spelled Help?",
"body": "I personally think that in the Halp section, it should rather say Help. That section has the most help out of all of them and is very helpful...\n"
} | [
{
"author": "Tomislav Tobijas",
"body": "Hi [@Nicholas Lugo](/t5/user/viewprofilepage/user-id/5192359)\n\nI'm not sure if you're aware, but **Atlassian Assist (formerly \"Halp\")** is an ++Atlassian product++ - <https://www.atlassian.com/software/halp>\n\nI often see people writing some general and not product-related questions here as they might be confused by the group name.\n\nAnyhow, as Halp is becoming more and more integrated with JSM (in a form of Atlassian Assist), and based on the teams' [latest announcement](https://community.atlassian.com/t5/Halp-articles/The-evolution-of-Halp-into-Jira-Service-Management-Cloud/ba-p/2293388), I suspect this group might be archived or renamed at some point in the future.\n",
"comments": [
{
"author": "Nicholas Lugo",
"body": "Presumably yes Id hope so. A minor inconvinience to a potentially necessary category of this product. Its pretty embarrasing to say the least.\n"
}
]
}
] | https://community.atlassian.com/t5/Assist-questions/is-it-not-spelled-Help/qaq-p/2327543 | null |
{
"author": "Meytal BM",
"title": "Jira Assist and Slack - why does Agent get replies in both Assist bot & their triage Slack channel?",
"body": "hi, we are using Jira Assist and Slack. As an Agent, i see the Assist bot in Slack and my triage channel. When any changes made to a ticket, i get notified in both the Assist Bot and the triage channel. How can I only get the notification in the triage channel? There is no need for both as an Agent.\n"
} | [
{
"author": "Meytal BM",
"body": "You can see in this screenshot what i mean.\n\n![2023-04-04_11-21-59.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/249695i1036B5DC142E6BA9/image-size/large?v=v2&px=999 \"2023-04-04_11-21-59.jpg\")\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/Jira-Assist-and-Slack-why-does-Agent-get-replies-in-both-Assist/qaq-p/2320785 | null |
{
"author": "Tomislav Tobijas",
"title": "One Atlassian site connected with both Slack and Teams...?",
"body": "Hi,\n\nFrom what I've managed to dig out, currently, it isn't possible to integrate one Atlassian/Jira site with both Slack and Teams.\n\nAs we're Atlassian Partner company and we work with multiple clients, of which some use Slack and others use Teams, it would be cool if we could integrate both tools with Halp/Assist/JSM Chat. In Slack, we would probably use our main workspace and set up Slack Connect channels, while in teams, we would just make new team for each support client.\n\nAnyhow, the question is - if this is not possible to set up just yet, is it maybe on some future roadmap?\n\nCheers, \nTom\n"
} | [
{
"author": "Andrew Homeyer",
"body": "Hey [@Tomislav Tobijas](/t5/user/viewprofilepage/user-id/3848395), the Atlassian Assist app only supports connecting to either Slack or Teams currently, not both. We're tracking this feature request here: <https://jira.atlassian.com/browse/JSDCLOUD-12098>\n",
"comments": null
},
{
"author": "Maria Barrios (Adaptavist)",
"body": "Hi Tomislav, I'm Maria, the PMM for Stitch It. I'm not sure if you're looking for a specific Atlassian feature that would allow you to connect separately, processes between Slack or Teams and the apps you mention above. However, if what you need is an app that would help you integrate Slack and Teams with Assist, JSM and Halp, this could be achieved with Stitch It. We currently have managed connectors for Slack, Teams and JSM, and a generic HTTP connector that you can use to sync with Assist and Halp if needed.\n\nIf you're interested in giving it a go you can try Stitch It for free through [this link](https://stitchit.app/) and learn more about the tool on the Atlassian marketplace [here](https://marketplace.atlassian.com/apps/1224414/stitch-it-atlassian-integration-to-anything?hosting=cloud&tab=overview).\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/One-Atlassian-site-connected-with-both-Slack-and-Teams/qaq-p/2299551 | null |
{
"author": "Cohen Muller",
"title": "Requester Notifications Not Working in MS Teams",
"body": "Hi, when users create a ticket in Teams, they are sent an initial notification that the card has been created, but they don't get any follow up notifications if an agent replies to the ticket. It says here <https://plz.halp.com/article/5k347f7jqi-activity-feed-notifications-in-teams> that requesters receive notifications whenever someone adds a comment to the ticket, but this isn't happening. Do they have to be in the private triage channel with the agents for this to happen? Thanks\n"
} | [
{
"author": "Tomislav Tobijas",
"body": "I was testing Teams integration with the JSM Chat feature, and notifications worked just fine. For example, when someone left a comment on a Jira ticket, the user would get a notification in Assist chat about the update (and the comment would be visible - if it was a public comment on the Jira side). Also, whenever the issue was deleted, the requester would receive a notification for that as well.\n\n![2023-03-15_09-39-38.png](https://community.atlassian.com/t5/image/serverpage/image-id/245662i93B221305E53658D/image-dimensions/393x409?v=v2 \"2023-03-15_09-39-38.png\")\n\nThat's for the JSM Chat feature, but I didn't test out integrating Halp/Assist directly in Teams.\n",
"comments": [
{
"author": "Cohen Muller",
"body": "Thanks for the reply, I think I found the solution. I just had to give org-wide permissions to the Assist app on teams, it seems to now be notifying the requester when a comment is added.\n"
}
]
}
] | https://community.atlassian.com/t5/Assist-questions/Requester-Notifications-Not-Working-in-MS-Teams/qaq-p/2299096 | [
"helpdesk",
"ms-teams",
"notification"
] |
{
"author": "Matus K",
"title": "Atlassian Assist Slack Workflow step to support other fields",
"body": "Hello, \n\nWe would like to utilise Atlassian Assist to raise requests which are being triggered with a workflow action in some of our private channels. These actions would launch custom form (Slack form) from which we want to use the user input/data to populate our required fields for each respective request type using variables. The current Assist Workflow Step - Create issue - supports only the Title (Summary), reporter, assignee and request type. However we would like to use Description or other system fields / custom fields that we require for input. \n\nIs there a way how to achieve this without populating everything from previous step in the flow (custom slack form fields/variable) into **Title** and then after creation in JSM parsing the **Summary** into respective fields using JIRA Automation?\n\nThanks,\n\nMatt\n"
} | [
{
"author": "Tomislav Tobijas",
"body": "Hi [@Matus K](/t5/user/viewprofilepage/user-id/1005540)\n\nIf you have integrated a queue with the Jira project (meaning you're syncing tickets between Halp/Assist and Jira), custom forms in Halp/Assist are not available. If you wish to configure the form, you'll have to modify your **Request form** or **Create issue screen** in Jira - depending on if you're using JSW or JSM.\n\nIn any case, these forms and fields displayed there are configured from Jira. \nNote: not all Jira fields are supported in Assist so they might not be visible in Slack form. You can see my latest reply to this question: <https://community.atlassian.com/t5/Halp-questions/How-to-modify-forms/qaq-p/1959591>\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/Atlassian-Assist-Slack-Workflow-step-to-support-other-fields/qaq-p/2298899 | [
"assist",
"slack",
"workflow"
] |
{
"author": "Max Orejola",
"title": "Way to sync confluence to halp answers",
"body": "Hi Halp community,\n\nMy company is review Halp as another form of ticket intake in slack and we are wondering if there is anyway to connect our confluence help center with halp answers.\n\nCheers,\n\nMax\n"
} | [
{
"author": "Nadhila Savira",
"body": "Hey Max,\n\nHalp Answers is being put behind a feature flag, and in its current form it does not have the capability to sync with Confluence data.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/Way-to-sync-confluence-to-halp-answers/qaq-p/2279857 | null |
{
"author": "behrooz mehr",
"title": "Auto data loading",
"body": "Hi,\n\nI have 200+ Thermal and SI simulation reports that want to auto load in JIRA library. The Library is already created. But looking for a way for auto loading the results, rather than one by one data entry\n\nAny suggestion?\n\nBehrooz\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nI am not sure that I understand what you mean by \"library\", but if it means \"project\", could you put all the reports into a spreadsheet and then import them all as issues? (Not that you have to import everything into one project, I'm trying to explore the requirement)\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/Auto-data-loading/qaq-p/2252171 | null |
{
"author": "Ole Steen Larsen",
"title": "How many use Halp Assist in Slack ?",
"body": "Just wondering if there is anybody out there that also use Halp Assist in Slack ?\n"
} | [
{
"author": "Emel Do?rus?z",
"body": "Hello [@Ole Steen Larsen](/t5/user/viewprofilepage/user-id/5166678) ,\n\nSince Halp is not available anymore, you may want to use Actioner's ticketing solution instead:\n\n<https://actioner.com/solutions/help-desk>\n\n<https://actioner.com/support-use-cases>\n\n<https://actioner.com/app-directory/conversational-ticketing-with-zendesk-47>\n\nYou can connect it to your ticketing tools like Jira Service Management or Zendesk, or use the standalone version. And run all your ticketing and service management actions from Slack. Let me know if you need any help.\n\nThanks,\n\nEmel Dogrusoz\n\nCo-founder @ [Actioner](http://www.actioner.com)\n",
"comments": [
{
"author": "Ole Steen Larsen",
"body": "Great. Wondered when there would be an alternative to Halp\n"
}
]
},
{
"author": "Tomislav Tobijas",
"body": "We were using it in my previous company (actually Halp/Assist and not the new JSM Chat feature), and in the company I'm currently in, we're in designing a solution to deploy the JSM Chat feature probably (a.k.a. Assist for Slack).\n",
"comments": [
{
"author": "Ole Steen Larsen",
"body": "Thanks. Do you use it integrated with Jira or standalone ?\n"
},
{
"author": "Tomislav Tobijas",
"body": "As for JSM Chat, yeah. It's actually a Jira feature, implying that it's 'integrated' with Jira.\n\nRegarding the case in the previous company, the answer would also be yes - we had integration between Slack and Jira by using Halp/Assist. We actually didn't work on any tickets on the Halp interface or in Slack directly, but we mostly used the integration to sync comments between Slack and Jira. \nAs it was quicker and more efficient to work on issues via Slack, this platform was used for resolving part, and Jira was used to monitor and to add more information on all reported issues (that came via Slack) - e.g. monitoring statuses, adding fix versions, due dates...\n"
},
{
"author": "Ole Steen Larsen",
"body": "Hi Tomislav,\n\nWorking with Slack Halp Assist without Jira is very much what we would like to do. Unfortunately, I am quite new at making a ticket service desk, so there is still some stuff I have not figured out how to do yet in Halp. Mabe you can help me ?\n\nI have defined the following form and fields:\n"
},
{
"author": "Ole Steen Larsen",
"body": "![Form1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/245446i59410D8CE0BCEE20/image-size/large?v=v2&px=999 \"Form1.jpg\")\n"
},
{
"author": "Ole Steen Larsen",
"body": "![Form2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/245449iE33068C54718C46A/image-size/large?v=v2&px=999 \"Form2.jpg\")\n"
},
{
"author": "Ole Steen Larsen",
"body": "We have two persons as assignees, me and another. We should fill in the Form information, when we receive a ticket.\n\nI assume that the developers solving the ticket are the Followers. They should be able to see the Form information and change some of it, i.e. Status.\n\nI wish that the Created- and especially the Updated TimeStamp fields could be automatically filled and updated, but I haven't found a way to make dynamic in Halp ?\n\nI have not defined the SLA yet, but I guess it will be something simple like 24 hours.\n"
},
{
"author": "Ole Steen Larsen",
"body": "Now that I have shown you what we would like to do, please also tell me if you would suggest another way ?\n"
},
{
"author": "Tomislav Tobijas",
"body": "Here're some tips for this, by items...\n\n1. **Followers** - these are something like watchers in Jira. Those users only get notified and can leave comments on existing tickets. More on that here: <https://plz.halp.com/article/ouvntg79ma-how-to-add-and-remove-followers-from-a-ticket> \n Note: only agents (so billed Halp users) can update tickets. E.g. edit field values or update ticket status. Actually, there is an option in the Queue configuration to allow users to edit ticket fields. \n2. Do you really need custom fields for this? I'm assuming those fields that are visible in the form (attached screenshots) are custom ones? \n If in Halp web, you navigate to Tickets \\> Views, you could configure an existing view (or add a new one) so that system fields such as **Created At** and **Last Updated** are visible in the queue. More on that here: <https://plz.halp.com/article/5790zlyrun-working-in-halp-web> \n ![2023-03-14_12-41-13.png](https://community.atlassian.com/t5/image/serverpage/image-id/245474iB31B4EB698FFB23C/image-size/large?v=v2&px=999 \"2023-03-14_12-41-13.png\")\n\nRegarding all 'automations', you can navigate to **Settings \\> Recipe Builder** and check which triggers and actions are available.\n\n![2023-03-14_12-49-51.png](https://community.atlassian.com/t5/image/serverpage/image-id/245476i1422EEF924648EA4/image-size/large?v=v2&px=999 \"2023-03-14_12-49-51.png\")\n\nEverything depends on the use case, but in case you need some more complex actions and automation, I would suggest connecting Halp with Jira. You can even open up a free Atlassian cloud site and use Jira - JSW or JSM products. I'm not sure if something like you asked about updating custom fields such as the Date type field is possible via Halp, but it's definitely possible via Jira. So if you had sync between Slack/Halp and Jira, you could accomplish that.\n"
}
]
},
{
"author": "Ole Steen Larsen",
"body": "![Form2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/245448iA31BE191FEA0AD69/image-size/large?v=v2&px=999 \"Form2.jpg\")\n",
"comments": null
}
] | https://community.atlassian.com/t5/Assist-questions/How-many-use-Halp-Assist-in-Slack/qaq-p/2295188 | null |
{
"author": "Yoann LEGRAND",
"title": "Manage \"Visitor\" of JPD View",
"body": "Hello Team ,\n\nI am using Jira Product Discovery, and we've recently updated the access permissions to our JPD project, making it more restricted.\n\nHowever, I have noticed an issue in the \"All Ideas\" view where the number of \"visitors\" remains high.This includes some people who I know no longer have access to the project.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/345439i0BA8ECBFD53E64FC/image-size/large?v=v2&px=999 \"image.png\") \n( here 56, my project has now 14 contributor/creator : yeah I know it's smaller to do ideation, but it's for a specific domain :) )\n\n<br />\n\nThis situation is somewhat confusing, as the problem does not occur in any new views I create now.\n\nIt seems like the \"Visitor\" count is retaining information about individuals who visited the view at some point, regardless of whether they still have access to the project.\n\nCould you confirm look into this and confirm if you have the same behavior?\n\nAny idea to resolve that?\n\nI think it makes more sense to show people who can access the view here, rather than those who have had access in the past. \n\nI don't know if it's an issue or it's normal behavior \n\nthanks in advance for your feedback\n"
} | [
{
"author": "Gary Spross",
"body": "Just my 2 cents here, but I would think that's more of a historical log of who has \"visited\" that view. Just because access was removed from a user doesn't change the fact that they \"visited\" that view at some point in the past when they did have access. I'm not sure how long the log is kept, so maybe at some point, when it reaches a certain age, those users, who no longer have access, will \"fall off\" the visitors log.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Manage-quot-Visitor-quot-of-JPD-View/qaq-p/2802516 | [
"jira-product-discovery"
] |
{
"author": "Jason McDermott",
"title": "Your Jira Product Discovery subscription will be cancelled",
"body": "Got a weird email today (from [email protected]) saying\n\n\"The developers of Jira Product Discovery are retiring this app. The Atlassian Marketplace will archive this app, and your subscription will be cancelled 30 days from the date of this email.\"\n\nIs this legit?\n"
} | [
{
"author": "Tanguy Crusson",
"body": "Hi, this was sent by mistake when trying to send comms to everyone who still had the Beta plan of JPD on their site.\n\nRest assured: the product is not going away! We're going to send a correction shortly, and apologies for the confusion!\n",
"comments": [
{
"author": "Dave Mathijs",
"body": "That was really confusing indeed. Great to hear you're still on board [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) !\n"
},
{
"author": "Tanguy Crusson",
"body": "The full comm:\n\n*** ** * ** ***\n\nYou recently received an email regarding your Jira Product Discovery subscription, stating that Jira Product Discovery would be retired. This email was incorrect and sent out in error.\n\nAtlassian is fully committed to Jira Product Discovery (JPD) and we will continue to serve our JPD customers, for many of whom JPD is a mission critical tool in their product development. We'd like to apologise for this miscommunication.\n\n**What is happening?**\n\nWhile Jira Product Discovery as a product is here to stay, we are retiring the Beta plans for Jira Product Discovery. This means, if you are on a Beta plan for Jira Product Discovery, your subscription will be canceled and deactivated within 24 hours.\n\nYou'll still be able to reactivate your JPD subscriptions on any other [supported plan](https://www.atlassian.com/software/jira/product-discovery/pricing) (Free, Standard, or Premium). To reactivate a subscription, log in to [Admin Hub](https://admin.atlassian.com/) and go to **Billing** \\>**Manage** \\> **Reactivate.**\n\nPlease [++contact us++](https://www.atlassian.com/company/contact) with any questions, we're always happy to help.\n\nWe'd like to apologize for any confusion this miscommunication might have caused. We have already taken steps to improve our internal processes moving forward.\n\nThanks, \nThe Atlassian team\n"
},
{
"author": "Dave Liao",
"body": "What a relief!\n"
},
{
"author": "Jason McDermott",
"body": "This is great news :) Thanks for the clarification\n\n[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) Love your work \\& JPD!\n"
}
]
},
{
"author": "Walter Buggenhout",
"body": "Hi [@Jason McDermott](/t5/user/viewprofilepage/user-id/5251378),\n\nNo. Jira Product Discovery is a separate Jira product ([see Atlassian's product landing page](https://www.atlassian.com/software/jira/product-discovery)), not a marketplace app. If Atlassian would retire a product, they would put a bit more effort in the message as well, I'm sure ?\n\nHope this helps!\n",
"comments": null
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Your-Jira-Product-Discovery-subscription-will-be-cancelled/qaq-p/2801362 | null |
{
"author": "Mark_Gallier",
"title": "Reorder Ideas per team in Jira Product Discovery",
"body": "We love being able to create different views and share with the business the ideas that will involve multiple teams. This is especially useful when we look at our roadmap and plans. We'd love to be able to reorder the priority of an idea that is shared between multiple teams but so the ordering is only changed in a specific teams view. We don't want it to impact the ordering of other teams views.\n\nAn example of this is, Idea 1 needs to be worked on by teams A and B. For Team A this idea is the highest priority so would be at the top of their view. For Team B however this is only priority number 3 as it's a smaller piece of work for them and they have other ideas that are of more importance to their specific work stream. Therefore we'd love to be able to put Idea 1 as priority number 3 for Team B in their view, however we'd still like Idea 1 to show as priority number 1 for Team A in their view.\n\nIs there a way to make this happen please so that we can still see which teams are working on an idea but also see the differing priorities per team using the views?\n"
} | [
{
"author": "Tanguy Crusson",
"body": "Hi [@Mark_Gallier](/t5/user/viewprofilepage/user-id/4865034) , there is a way, if you use \"view rank\" for ideas:\n\n![Screenshot 2024-09-02 at 16.51.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/345129iE15F97105A5AE13C/image-size/large?v=v2&px=999 \"Screenshot 2024-09-02 at 16.51.46.png\")\n\nThat way each view for which you select this option will have its own rank for ideas in this project.\n\nThat is just available for each view independently of each other though. For example you wouldn't be able to create 5 views for team A, 5 views for team B, and having each \"view set\" work with a specific ranking.\n",
"comments": [
{
"author": "Mark_Gallier",
"body": "Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) thanks for coming back to me so quickly.\n\nThanks for pointing this out. What we're after is having the one view like you have above but we've grouped by teams and then within each team there could be a shared idea so it shows up multiple times in that view - and that's what we're trying to rank within the one view. But it sounds as though this isn't possible?\n"
},
{
"author": "Tanguy Crusson",
"body": "Yeah nah, that's not going to be possible like that, within one view.\n"
}
]
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Reorder-Ideas-per-team-in-Jira-Product-Discovery/qaq-p/2800824 | null |
{
"author": "???_Johnny_",
"title": "Custom formula point error when using newly created rating field",
"body": "If I select the newly created rating field, the score is not calculated in the custom formula based on the selected rating.\n\n1. These are the current custom formula settings.\n\n![Setting.png](/t5/image/serverpage/image-id/344978iBE8576F0E1DA75F8/image-size/large?v=v2&px=999 \"Setting.png\")\n\n2. There are two severity fields, one of which is a new field I created.\n\n![1.png](/t5/image/serverpage/image-id/344979i360F9787ED0AA27A/image-size/large?v=v2&px=999 \"1.png\")\n\n3. If I set the original severity to \"Very Low,\" 20 points will be assigned. I believe this is normal.\n\n![2.png](/t5/image/serverpage/image-id/344980iED64CAB44583BF7B/image-size/large?v=v2&px=999 \"2.png\")\n\n4. However, if I set the newly created severity to \"Very Low,\" 100 points are assigned.\n\n![3.png](/t5/image/serverpage/image-id/344981i2948F0250CC7451B/image-size/large?v=v2&px=999 \"3.png\")\n"
} | [
{
"author": "Tanguy Crusson",
"body": "Hi, that's actually expected. See details here: <https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/>\n\nhere's how it works:\n\n* for each field, the formula plots each idea on a 0-100 scale (the idea with the lowest field value gets 0, the one with the highest value gets 100, the others are plotted in between)\n * So, in your case, the idea with \"severity new = 1\" gets 100, all the others with no value get 0.\n * And the idea with \"severity = 5\" gets 100 as well\n* Then the weighted score gets calculated. In your case, both \"severity\" and \"severity new\" get equal weighting. So they land with the same score.\n\nThis works well when you have fields of different scales, for example one field with a 1-5 scale and another one with a 1-100 scale. But I agree that in your case it can look weird.\n\n*** ** * ** ***\n\nAs an alternative, if every field you have is a 1-5 scale, you could use a formula of type \"write your own\":\n\nScore = Business \\* 25 + value \\* 25 + severity \\* 25 + {severity new} \\* 25\n\n(or simply Business \\* value \\* severity \\* {severity new} since all options have the same weight)\n\nAnd then you can create a formula of type \"weighted score\", which takes only one input (Score).\n\nI think this would work better for you.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Custom-formula-point-error-when-using-newly-created-rating-field/qaq-p/2800294 | null |
{
"author": "PATRICIA MURPHY",
"title": "Is there a limit to the number of fields per project in JPD?",
"body": "Is there a limit to the number of fields per project in JPD?\n\nIf there is a limit, do global fields used in a JPD project count against the limit?\n\nThank you\n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@PATRICIA MURPHY](/t5/user/viewprofilepage/user-id/4411271),\n\nYes. As per [this support article](https://confluence.atlassian.com/jpdkb/jira-product-discovery-limits-1402415682.html) there is a limit of **200** fields. Given the suggestion to either remove fields or detach global fields from your project in case your run into the limit, yes: global fields count against the limit as well.\n\nHope this helps!\n",
"comments": [
{
"author": "PATRICIA MURPHY",
"body": "[@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) Thank you!\n"
}
]
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Is-there-a-limit-to-the-number-of-fields-per-project-in-JPD/qaq-p/2799810 | null |
{
"author": "Sara Oliveira Moura",
"title": "Feature Request Added as Insight in Jira Product Discovery Not Appearing as Linked Issue",
"body": "Hello everyone :),\n\n<br />\n\nI'm using Jira Product Discovery along with Jira Software, and I've encountered an issue related to tracking the association between Feature Requests and Ideas. \n\n**Issue:** I added a Feature Request to an Idea as an insight using the Jira Product Discovery extension. The Feature Request appears correctly in the Idea's Insights section. However, when I view the Feature Request in Jira Software, the Idea does not show up in the \"Linked Issues\" section. \n\n**Questions:**\n\n1. Is there a way to ensure that when a Feature Request is added as an insight to an Idea via Jira Product Discovery, it also appears in the \"Linked Issues\" section of the Feature Request?\n2. How can I easily track or verify if a Feature Request has already been associated with an Idea in Jira Product Discovery? I'd appreciate any advice or best practices for managing these associations.\n\nThanks in advance for your help!\n"
} | [
{
"author": "Tanguy Crusson",
"body": "Hi [@Sara Oliveira Moura](/t5/user/viewprofilepage/user-id/5580793) [@Nick H](/t5/user/viewprofilepage/user-id/2540930) actually if you add a Jira issue (Software, Service Management, etc.) as an insight to an idea, we do create a link between the issue and the idea which should show on the issue.\n\nThe only reason I can think of that this is not happening is if the person adding the issue as an insight does not have the permission to edit the issue. Is it possible that this was the case here?\n",
"comments": [
{
"author": "Sara Oliveira Moura",
"body": "Hey Tanguy, \n\nThank you so much for your help! \nIt turns out the problem was on the link under which the Feature Request was being added to the Idea. I need to open the feature on a page in order to be properly linked. Quick views or three pane view result on the wrong link. \n\nCheers,\n"
},
{
"author": "Tanguy Crusson",
"body": "Ooooh, that makes sense, thank you!\n"
},
{
"author": "Nick H",
"body": "Thank you [@Tan](/t5/user/viewprofilepage/user-id/922652) !! I was unaware of that, and apologize for my previous response. Did not realize the JPD idea would link to the Jira issue when the Jira issue is added as an insight to the JPD idea.\n\nContext for the Community:\n\n![insight1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345299i017CC14DA6F094D5/image-size/large?v=v2&px=999 \"insight1.jpg\")![insight2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345300i29770B24AA7C3577/image-size/large?v=v2&px=999 \"insight2.jpg\")\n"
}
]
},
{
"author": "Nick H",
"body": "Hi [@Sara Oliveira Moura](/t5/user/viewprofilepage/user-id/5580793) ,\n\nLinking a Jira, JSM, Confluence or other Atlassian link to an insight isn't considered a [linked issue](https://support.atlassian.com/jira-software-cloud/docs/link-issues/) at this time.\n\nAlthough some customers leverage [insights](https://support.atlassian.com/jira-product-discovery/docs/what-are-insights/) in a similar way, for your use case - it might make sense to create a new link-type (such as *Feature Request*), and link the two that way. For example:\n\n![fr1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/344862iC27C91B698893C77/image-size/large?v=v2&px=999 \"fr1.jpg\")![fr2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/344863iEFEABBE1836653E4/image-size/large?v=v2&px=999 \"fr2.jpg\")\n\nThat way you could easily report or [query](https://support.atlassian.com/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/) on the Jira issues / JPD ideas that have this linked connection (which insights does not have this type of functionality currently):\n\n![fr3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/344864i66AAC2730FD81236/image-size/large?v=v2&px=999 \"fr3.jpg\")\n",
"comments": [
{
"author": "Sara Oliveira Moura",
"body": "hey Nick, \n\nThank you so much for your help! \nIt turns out the problem was on the link under which the Feature Request was being added to the Idea. I need to open the feature on a page in order to be properly linked. Quick views or three pane view result on the wrong link. \n\nCheers,\n"
}
]
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Feature-Request-Added-as-Insight-in-Jira-Product-Discovery-Not/qaq-p/2799630 | [
"idea",
"insights"
] |
{
"author": "S?awomir Ja?oszy?ski",
"title": "How to clone issues from JSM to JPD project",
"body": "I want to prepare automation in which an issue created in jira service management will be cloned to a project in jira product discovery. ![JSM2.png](https://community.atlassian.com/t5/image/serverpage/image-id/344765i4D3FB8531128FDD3/image-size/large?v=v2&px=999 \"JSM2.png\")Unfortunately, there is a problem with the issue type with the standard command. For the issue type in JSM, I do not have the option to add an \"Idea\" from JPD \n\n![JSM1.png](https://community.atlassian.com/t5/image/serverpage/image-id/344764i04E7C86B7BEA28C8/image-size/large?v=v2&px=999 \"JSM1.png\")\n\nHow can I solve this problem?\n"
} | [
{
"author": "Nick H",
"body": "Hi [@S?awomir Ja?oszy?ski](/t5/user/viewprofilepage/user-id/5413215) ,\n\nIt sounds somewhat similar of an issue to this other [Community question](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Create-issue-automation-failing-with-quot-Please-select-a-valid/qaq-p/2772151) trying to do something similar.\n\nAs I mentioned in that same question:\n> We've noticed some customers' A4J user not being granted JPD permission. This isn't so much a bug, but something we're working on correcting.\n>\n> Regardless, you'll want to open a ticket with JPD support so they can grant your A4J user with JPD permission. The A4J user cannot be granted permission from your end.\n>\n> You can do that within JPD under the*Give Feedback* tab \\>\\> *Get help from the support team* , or [HERE](https://support.atlassian.com/contact/).\n\nA workaround could be adjusting the [Actor](https://support.atlassian.com/cloud-automation/docs/what-is-a-rule-actor/) of the automation that has JPD permission to see if results vary and/or are successful.\n\nOtherwise we should be able to help if you reach out to JPD support so we can take a investigate further.\n",
"comments": [
{
"author": "S?awomir Ja?oszy?ski",
"body": "[@Nick H](/t5/user/viewprofilepage/user-id/2540930)\n\nChanging the actor was a bullseye that solved the cloning problem. Thank you for your time and describing the solution.\n\nBy the way, I have one more question: \nAfter I clone an issue from JSM to JPD and link them, I would also like to set up an automaton that will add them as a delivery ticket from the linked issue from JSM.\n\nThe goal is to link some fields like start date or due date to the original ticket.\n"
}
]
},
{
"author": "Luka Hummel - codefortynine",
"body": "Hi [@S?awomir Ja?oszy?ski](/t5/user/viewprofilepage/user-id/5413215)\n\nTo clone issues from Jira Service Management (JSM) to Jira Product Discovery (JPD), you can use our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2799278). Deep Clone allows you to clone issues across different projects, including between JSM and JPD. It also enables you to customize the cloning process, ensuring the correct issue types and fields are copied over. We have a detailed documentation site [here](https://documentation.codefortynine.com/deep-clone-for-jira/how-to-migrate-your-projects-to-jira-product-disco?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2799278) on how to clone issues from other Jira project types to JPD.\n",
"comments": [
{
"author": "S?awomir Ja?oszy?ski",
"body": "Thank you for your suggestion. I have used the add-on before and I am happy with it, but the number of paid subscriptions far exceeds the budget, so I am looking for basic solutions.\n"
}
]
},
{
"author": "Amina Bouabdallah",
"body": "hi there! can you tell us a little bit about the use case leading you to want to auto-populate a JPD idea from a JSM ticket?\n",
"comments": [
{
"author": "S?awomir Ja?oszy?ski",
"body": "[@Amina Bouabdallah](/t5/user/viewprofilepage/user-id/5343033) \nIn JSM we currently have different issue types set. Some are regular service requests with a set SLA, and some are ideas that should appear on the roadmap in JPD. The roadmap is supposed to help filter ideas in an easy way and prioritize them accordingly, depending on the selected filters.\n"
}
]
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-to-clone-issues-from-JSM-to-JPD-project/qaq-p/2799278 | [
"clone",
"issue-type",
"jsm"
] |
{
"author": "xevi_fuya",
"title": "Count number of Insights of all Issues/Ideas linked to an idea",
"body": "Hi Atlassian Community,\n\nI was wondering whether there is a way I could have a count of all Insights that are linked to a specific idea. I am not referring to the Insights that belong or are part of the idea itself. What I'd like to have is something similar to the following field called Linked Issues, where the count would be the sum of the Insights of all these 5 linked issues. See screenshot below: \n![Screenshot 2024-08-29 at 13.59.13.png](/t5/image/serverpage/image-id/344542i7BCD6FC6E7AF180A/image-size/large?v=v2&px=999 \"Screenshot 2024-08-29 at 13.59.13.png\")\n\nThanks in advance!\n\nKind Regards,\n\nXevi\n"
} | [
{
"author": "Amina Bouabdallah",
"body": "hi there! today it's not possible to count on an idea the sum of insights associated with each linked idea.\n\nWhat are you trying to achieve here?\n",
"comments": [
{
"author": "xevi_fuya",
"body": "Hi Amina, thanks for your reply. We are basically trying to link Ideas to Product Areas (that we have created as Ideas in a specific project) and from there have a count of the insights that are related to that specific Product Areas so that we have an understanding of what customers are more vocal about/provide more feedback.\n\nAny solution or workaround you can suggest?\n\nThanks in advance!\n"
}
]
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Count-number-of-Insights-of-all-Issues-Ideas-linked-to-an-idea/qaq-p/2798212 | [
"insight"
] |
{
"author": "Theodore Gill",
"title": "Does Jira Product Discovery only work on Jira Cloud?",
"body": "Does Jira Product Discovery only work on Jira Cloud?\n"
} | [
{
"author": "Gary Spross",
"body": "Yes, JPD is currently only available in Cloud.\n",
"comments": null
},
{
"author": "Natalie Rowland",
"body": "Hello [@Theodore Gill](/t5/user/viewprofilepage/user-id/4889486) \n\nThanks for your question and thanks Gary \\[wave\\] for your reply. \n\nI'm currently running research with some of our data center customers about Jira Product Discovery to learn more about your requirements. \n\nIf you'd like to apply to participate in the research please do so [here](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Can-t-access-Jira-Product-Discovery-anymore/qaq-p/2794408).\n\nBest \n\nNatalie Rowland\n\nLead researcher\n",
"comments": null
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Does-Jira-Product-Discovery-only-work-on-Jira-Cloud/qaq-p/2797372 | null |
{
"author": "Jeremy Wallace",
"title": "Contributor access to Archive View",
"body": "We like to move the following Ideas into the Archive:\n\n* Duplicates (after they are merged into an existing Idea)\n* Ideas that will likely not ever get implemented\n* Ideas with an existing RFE\n\nThe problem is that the Contributor Role doesn't appear to be able to view the Archive. Is there a setting I can enable for this? Or is this something on the roadmap?\n"
} | [
{
"author": "Amina Bouabdallah",
"body": "Hi there! indeed contributors can contribute to ideas, not manage the lifecycle of projects which includes archiving. Creators can carry out those operations, with the right permissions.\n\nThe next step would be to convert current contributors into creators.\n\nHappy roadmapping!\n\nAmina\n",
"comments": null
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Contributor-access-to-Archive-View/qaq-p/2795928 | null |
{
"author": "Simon Rimbert",
"title": "A field that would display another ticket's summary",
"body": "Hello, I'm trying to make this work (in our projects, some tickets are simple ideas/projects, and some others are what we call \"blocks\", which are both an idea and a category under which \"sub-ideas\" are listed.\n\nIn our List view, we would like the \"Block\" to be shown in a field. I know I can show the ticket ID but we would need the summary and there does not seem to be a built-in way to do this in JPD.\n\nSo, I asked GPT to help me, it gave me a quick Jira automation (see below), except it's not working. It doesn't seem to recognize the custom field in which the Block ticket ID is (see audit log below). I checked, it's the correct one.\n\nWould anyone have any clue of what I'm missing or if there are other/better ways to do this? Pulling another ticket's summary doesn't seem like rocket science but here I am.\n\nThank you!!\n\n![Screenshot 2024-08-28 at 14.19.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/344246iBE5AB18D32075E40/image-size/large?v=v2&px=999 \"Screenshot 2024-08-28 at 14.19.24.png\")![Screenshot 2024-08-28 at 14.22.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/344247i1C05C194FEF34B55/image-size/large?v=v2&px=999 \"Screenshot 2024-08-28 at 14.22.21.png\")![Screenshot 2024-08-28 at 14.22.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/344248i7F9BDECCF4533742/image-size/large?v=v2&px=999 \"Screenshot 2024-08-28 at 14.22.53.png\")\n"
} | [
{
"author": "Jovin",
"body": "Hey [@Simon Rimbert](/t5/user/viewprofilepage/user-id/388862)\n\nI just overcame a similar issue with Automations in JPD!\n\n**Workaround:**You'll need to make the Rule Actor be one of the users with a Creator license of JPD for this to work, I used myself for this to work.\n\nApparently you can raise a case with Atlassian Support to have the Automation for Jira user added to a backend group for JPD, but I'm waiting for a response from them currently (source for this: <https://community.atlassian.com/t5/Jira-questions/Re-Jira-Automation-Fails-To-Run/qaq-p/2619017/comment-id/924772#M924772>)\n",
"comments": [
{
"author": "Simon Rimbert",
"body": "[@Jovin](/t5/user/viewprofilepage/user-id/5104734) It wooorked! Thank you so much.\n"
}
]
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/A-field-that-would-display-another-ticket-s-summary/qaq-p/2796910 | [
"automation"
] |
{
"author": "Preem",
"title": "Hi - request for urgent inputs",
"body": "Hi Team\n\nI am looking at below\n\nI want to migrate the Jira Product discovery project from instance A to instance B.\n\nWhile team managed and company managed projects get migrated , I am not able to get the product discovery project in the list. can someone urgently suggest me how to migrate that ?\n"
} | [
{
"author": "Amina Bouabdallah",
"body": "Hi there!\n\nWhen you say instance, do you mean from an Atlassian site to another Atlassian site?\n\nCross-project copy of ideas exists today. <https://www.loom.com/share/5f8d763c87174fc88f0f79becc9e1371>\n\nCross-site copy of ideas is not available yet.\n\nHope this helps!\n",
"comments": [
{
"author": "Tanguy Crusson",
"body": "Here's a more detailed guide for what you can do today to move ideas between sites (as Amina said, it's not supported yet, so you have to use CSV export/import and manual work): <https://support.atlassian.com/jira-product-discovery/docs/import-and-export-jira-product-discovery-data/>\n"
}
]
},
{
"author": "Nikola Perisic",
"body": "Welcome to the community [@Preem](/t5/user/viewprofilepage/user-id/5451038)\n\nSadly, this is not yet the feature that is available. You can vote for this request here: <https://jira.atlassian.com/browse/CLOUD-11533>\n",
"comments": null
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Hi-request-for-urgent-inputs/qaq-p/2795559 | [
"cloud",
"jira",
"jira-cloud",
"not-applicable",
"organization-administration"
] |
{
"author": "PATRICIA MURPHY",
"title": "why don't I have permission to view delivery tickets for an idea",
"body": "I am the JPD project administrator for the project and today I am intermittently getting the message that I do not have permission to view delivery tickets for an idea\n\nAnyone having this issue?\n"
} | [
{
"author": "Nick H",
"body": "Hi [@PATRICIA MURPHY](/t5/user/viewprofilepage/user-id/4411271) ,\n\nDo you have access to the Jira project / issues that the deliveries were created under?\n\nMy guess would be some sort of permission issue related to Jira instead of JPD since you are the project admin for the JPD project.\n",
"comments": [
{
"author": "PATRICIA MURPHY",
"body": "Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930)\n\nYes I do have access to the Jira projects, I am a Jira site admin.\n\nThe strange thing is I was doing a demo and got the permission message then half an hour later with no changes I was able to see the delivery tickets for ideas, then went in to show it to someone else and I didn't have permissions to view delivery tickets.\n"
},
{
"author": "Tanguy Crusson",
"body": "Thanks for reporting this [@PATRICIA MURPHY](/t5/user/viewprofilepage/user-id/4411271) - we're looking into it. We might need you to create a support ticket to get access to your site to investigate if we can't find anything from the logs. I'll let you know if that's the case\n"
},
{
"author": "PATRICIA MURPHY",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)Thank you for looking at this.\n\nUpdate:\n\nIt is still happening today and if I refresh the message goes away and I can see the delivery tickets. Another project Admin is also seeing this today.\n\n![Screenshot 2024-08-27 105640.png](https://community.atlassian.com/t5/image/serverpage/image-id/344093iF98FF54EDA137D73/image-size/large?v=v2&px=999 \"Screenshot 2024-08-27 105640.png\")\n"
},
{
"author": "Tanguy Crusson",
"body": "OK, we found what the issue is and have a fix that we're testing - it might still be a few days before it's fixed for you. Thanks for reporting this!\n"
},
{
"author": "PATRICIA MURPHY",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) Thank you!\n"
},
{
"author": "Gary Spross",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312), has this issue been addressed because I'm getting reports within my instance of this happening as well.\n\n![Screenshot 2024-08-30 104120.png](https://community.atlassian.com/t5/image/serverpage/image-id/344796iA476EB76302ADC9C/image-size/large?v=v2&px=999 \"Screenshot 2024-08-30 104120.png\")\n"
},
{
"author": "Tanguy Crusson",
"body": "Hi [@Gary Spross](/t5/user/viewprofilepage/user-id/5166286) [@PATRICIA MURPHY](/t5/user/viewprofilepage/user-id/4411271) it was deployed this morning so should be all good now.\n"
},
{
"author": "PATRICIA MURPHY",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)\n\nIt appears to be fixed.\n\nThank you very much!!\n"
},
{
"author": "Gary Spross",
"body": "Thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)!\n"
},
{
"author": "Alex de Lacey",
"body": "Maybe it's a staged deployment or something but I'm seeing a similar issue today with the linked deliveries:\n\n* Click the linked delivery: No permission.\n* Exit the side screen view.\n* Click the linked delivery again: Now able to see the linked Jira epic.\n\nThis is despite me having administrator access in both the product discovery and Jira project. \n\n![SCR-20240904-jifw.png](https://community.atlassian.com/t5/image/serverpage/image-id/345408iD85F6AAAD38D87E4/image-size/large?v=v2&px=999 \"SCR-20240904-jifw.png\")\n"
}
]
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/why-don-t-I-have-permission-to-view-delivery-tickets-for-an-idea/qaq-p/2795069 | null |
{
"author": "Ryan Belisle",
"title": "With a Board View, is there a way to see a flat list of ideas across columns?",
"body": "I'm looking for a way to create a 'Bet/Initiative' board where all items that are assigned a release quarter (e.g. 2024-Q4) show up in a single horizontal plane. This would be similar to a list view, but just using Board view to have the Cards.\n\nI can't seem to find a way to do this currently.\n\nMy initial thought was I could set the 'Columns' in the Board to the Idea Key or Idea Title, but we don't have that option.\n\nI think this would be extremely valueable.\n\nHas anyone come across this use case and can offer any advice?\n"
} | [
{
"author": "Adrian_Lester",
"body": "I use \"group by\" when I want things to appear in horizontal rows. Could you group by a field (or a label) that everything has (and use automation to add that field/label when a new idea is created)\n",
"comments": null
},
{
"author": "Tanguy Crusson",
"body": "Hi [@Ryan Belisle](/t5/user/viewprofilepage/user-id/5387856) would you mind drawing something (just a pencil sketch on a napkin works fine ?) to illustrate what you're after? I'm not sure I get it.\n",
"comments": null
},
{
"author": "Denis Paul",
"body": "Why does it need to be horizontal? You could create a \"bet\" status or label and show that in a column.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/With-a-Board-View-is-there-a-way-to-see-a-flat-list-of-ideas/qaq-p/2794631 | null |
{
"author": "martin.stoyanov",
"title": "Date field automation with two \"if\" statements not passing",
"body": "Hello Attlasian community, I am facing the following problem:\n\n<br />\n\nIn our department, we have been using the fields Start date and End date for ideas in JPD and based on them, we define a quarter for the idea. In the Start and End date fields in JPD, you can define ranges of dates, therefore I am using the End date.end and Start date. start smar values in the automation. \n\nThe problem with it is that it reads one of the if statements in reality and not the other. If I change the start date of an idea and it matches the criteria for the automation, the log says \"No actions performed\". If I use only one if statement either for the start date or for the end date, it works as expected. Can you please help me with that?\n\n<br />\n\n![Screenshot 2024-08-26 085238.png](https://community.atlassian.com/t5/image/serverpage/image-id/343754i1931F72EBC47CA0C/image-size/large?v=v2&px=999 \"Screenshot 2024-08-26 085238.png\")\n"
} | [
{
"author": "Gary Spross",
"body": "For the date fields, I'm not sure how \"greater than\" \\& \"less than\" will function...\n\nCan you share a screen capture of your \"If\" conditional check component?\n\nYou should have options of \"is before\" \\& \"is after\" that you can utilize.\n\n![Screenshot 2024-08-26 093342.png](https://community.atlassian.com/t5/image/serverpage/image-id/343839i36F9B028EE3DB7E0/image-size/large?v=v2&px=999 \"Screenshot 2024-08-26 093342.png\")\n",
"comments": [
{
"author": "martin.stoyanov",
"body": "I am using smart values and not the exact field name because it is a custom field and JPD seems to not be reading some custom fields: ![Screenshot 2024-08-26 154724.png](https://community.atlassian.com/t5/image/serverpage/image-id/343843i5A6884ED046C0976/image-size/large?v=v2&px=999 \"Screenshot 2024-08-26 154724.png\")\n"
},
{
"author": "Gary Spross",
"body": "Oh, yeah... A detriment of the Team-managed style project implementation of JPD.\n\nThis hurdle being the case, I think you will need to do a comparison of the 2 dates to ensure the \"End date\" is after the \"Start date\":\n\n<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-compare--->\n\nThen, you will also need to check the \"months\" aspect of the date values to determine which value to set as the \"Quarters committed\":\n\ni.e. {{issue.Start date.month}}\n\nYou'll need to add formatting if you want the month value to be returned in a specific way.\n\nAlso, is there a reason you have \".end\" \\& \".start\" on the end of your smart values? I'm not sure that is needed.\n\nTo ensure you are retrieving values, add a \"Log\" component and specify the smart values you are using so you can verify the data that is being used in your checks.\n"
}
]
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Date-field-automation-with-two-quot-if-quot-statements-not/qaq-p/2794260 | null |
{
"author": "Jason McDermott",
"title": "JPD custom fields (that use a formula), appear empty for JQL queries",
"body": "I have created a custom formula field in a JPD project called \"Job Score\".\n\nIt calculates a value based on the values in other JPD fields (e.g. reach \\* confidence \\* impact).\n\nI can see the values in JPD, however the field always appears blank via JQL.\n\n* Sorting via this field does not work in JQL (e.g. \"order by Job Score DESC\"), because the field is blank.\n* Filtering via this field does not work in JQL (e.g. \"Job Score \\> 1\").\n* Exporting from JPD to CSV works (I can see the values from \"Job Score\" in excel)\n\nIs this a limitation of JPD? How can I access JPD values outside of JPD?\n"
} | [
{
"author": "Tanguy Crusson",
"body": "Hi Jason, yes that's a limitation of JPD today - the formulas are just computed client side. They're not available for JQL or exports yet.\n",
"comments": [
{
"author": "Jason McDermott",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) thanks for confirming. I was beginning to think I was going crazy! The values do appear in JPD exports, just not in JQL.\n\nI would love to be in the alpha/beta group for this capability, when the time is right!\n"
}
]
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/JPD-custom-fields-that-use-a-formula-appear-empty-for-JQL/qaq-p/2792566 | [
"jql"
] |
{
"author": "Ravid",
"title": "Can't access Jira Product Discovery anymore",
"body": "Dear community,\n\nI can not enter our list of requirements any more in Product discovery!\n\nIt was always told that there are 3 free accounts with this tool!\n\nPlease help!\n\nBest!\n\nRavid\n"
} | [
{
"author": "Dave Mathijs",
"body": "Hi [@Ravid](/t5/user/viewprofilepage/user-id/4927950) are you the Org Admin of your cloud site?\n\nIf yes, you can check the current status of your Plan/Subscription in Atlassian Administration.\n\nIf not, please ask your Org Admin.\n",
"comments": null
},
{
"author": "Ravid",
"body": "So, what should happen is switching from a standard to a free trial. Something that can only be done by our billing administration. We will wait and see how it works. Still, I don't get why JPD does not leave 3 seats for free regardless of the plan.\n\nAnd I think it is a bad design pattern to prompt restrict access without a specific warning.\n\nI hope the PM will read my comment here.\n",
"comments": [
{
"author": "Tanguy Crusson",
"body": "You should have gotten a number of warnings from different places: there's something that shows up in the app telling you the number of days left in the trial, we send multiple emails - one when you switch to a standard trial, then a few to add payment details before the deadline, and then you get 2 weeks of \"grace period\" before we deactivate.\n\nBut the team's always looking at ways to improve this, and they've seen your feedback.\n"
}
]
},
{
"author": "Ravid",
"body": "![pd.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343791i9504B82D22E2E66A/image-size/large?v=v2&px=999 \"pd.jpg\")\n",
"comments": [
{
"author": "Tanguy Crusson",
"body": "OK I see you are on the Standard plan - and without a payment method it will get deactivated after a while.\n\nHow to get access back: You'll have to click on \"contact us for help\" to ask for the standard trial to be reactivated. Then you'll be able to downgrade to the Free plan (with a max of 3 creators)\n"
},
{
"author": "Tanguy Crusson",
"body": "[@Ravid](/t5/user/viewprofilepage/user-id/4927950) I had a look at the history of your account to understand what happened:\n\n* You were on the free plan with 3 users\n* At some point someone added 2 more users\n* Because of this, the system automatically upgraded you to the standard plan, in trial\n* The trial lasts for 14 days. After that there is a grace period of 2 more weeks for you to enter payment details or remove users and downgrade to the free plan\n* The system should have emailed you a few times with prompts to do so\n* After that, your subscription was deactivated.\n\nI had a chat with the teams leading these experiences about improving this experience to make it more clear, in product, what is going on - so you can react earlier.\n\nThey also advised that you should now be able to reactivate the product yourself (without having to wait for support to do so) by adding payment details - this would restart your trial, you can then downgrade to Free.\n"
},
{
"author": "Tanguy Crusson",
"body": "Clarification - to reactivate, click on the billing tab and there should now be an \"inactive\" tab --\\> That's where you can reactivate the product.\n"
}
]
},
{
"author": "Tanguy Crusson",
"body": "Yes, like [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) said: have a look in admin.atlassian.com for the status of your subscription.\n\nIt might be that you're still using the beta plan of JPD which was discontinued a while back. If you have 3 creators, you can move to the Free plan and everything will be back to working.\n",
"comments": null
},
{
"author": "Ravid",
"body": "Can't describe how angry and frustrated it makes me! \nI just wanted to capture new requirements with the tool, and it was not there for me! \nI also plan to present it in front of a larger audience, and convince them to use it, but after this event, I kind of lost trust in it :-(\n",
"comments": null
},
{
"author": "Ravid",
"body": "Thank you! \n\nThis is how the screen looks like, and I see no way to change to free: \n![Unbenannt.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/343785i3CD1EC1329E4A4C5/image-size/large?v=v2&px=999 \"Unbenannt.JPG\")\n",
"comments": null
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Can-t-access-Jira-Product-Discovery-anymore/qaq-p/2794408 | null |
{
"author": "Shelly Kitchen",
"title": "Update status based on Evaluate Later Date",
"body": "How can I automate moving an idea to a different status once the '**Evaluate Later**' date is reached?\n"
} | [
{
"author": "Jens Schumacher - Released_so",
"body": "You can use Jira Automation to move the idea after a specified date is reached. Here's how you can set it up:\n\n1. **Create a New Automation Rule:**\n\n* Go to **Project Settings** and select **Automation** (or navigate to **System Settings** \\> **Automation Rules** for a global rule).\n* Click **Create rule** .\n\n2. **Set the Trigger:**\n\n* Choose the **Scheduled trigger**.\n* Configure the schedule to run daily (or at whatever interval suits your needs).\n\n3. **Add a Condition:**\n\n* Add a **JQL condition** to check if the current date is equal to or greater than the 'Evaluate Later' date field.\n* For example, you can use: ***\"Evaluate Later\" \\<= startOfDay()***\n\n4. **Add the Transition Action:**\n\n* Choose the **Transition issue** action to move the issues to the desired status (e.g., 'In Progress', 'To Do').\n\n5. **Save and Enable the Rule:**\n\n* Give the rule a name, save it, and turn it on.\n\n<br />\n\nDisclaimer: The above should work, but I haven't had the time to test it.\n",
"comments": [
{
"author": "Levi Palmer",
"body": "Hi Jens. That was the route that I was attempting with scheduled triggers. The problem is in the JQL query. JPD uses a custom date format that doesn't support that kind of logic. It also isn't a smart value either.\n\n![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/343266iAF480B44B368B960/image-size/large?v=v2&px=999 \"Capture.PNG\")\n"
},
{
"author": "Jens Schumacher - Released_so",
"body": "Hi [@Levi Palmer](/t5/user/viewprofilepage/user-id/5538825) , you are right. I missed that JPD uses a different format. \n\nAfter a little bit of research and trial and error I figured out a viable solution. \n\n**1. Create variable**\n\nCopy a re-formatted JPD value into a variable called *targetDate*(you can choose a different name). Use the following for the smart value:\n\n```\n\n{{triggerIssue.customfield_10392.substringAfter(\"\\\"end\\\":\\\"\").substringBefore(\"\\\"\")}}\n\n```\n\n**2. {{smart values}} condition**\n\nCompare the variable to a formatted version of the current date\n\n```\n\n{{now.jiraDate}} equals?{{targetDate}}\n\n```\n\nThat will allow you to check if the JPD date matches today's date. \n\nHope this helps. \n\n![Screenshot 2024-08-23 at 12.59.37?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/343375i93CC9C444BAA1C09/image-size/large?v=v2&px=999 \"Screenshot 2024-08-23 at 12.59.37?PM.png\")\n"
}
]
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Update-status-based-on-Evaluate-Later-Date/qaq-p/2791134 | [
"automation"
] |
{
"author": "Seth Mason",
"title": "Disable slack notifications when idea is created within channel",
"body": "I often create ideas or add insights from comments in slack by right clicking on an slack message and then creating the idea. I'd like to avoid the automated message that says an idea/insight was created. I did not connect my JPD project to my channel (JPD Project -\\> Settings -\\> Slack Integration). Is there a way to either 1/hide these messages so they aren't displayed or 2/ make them private so that only I see them?\n\nThanks\n\n-Seth\n"
} | [
{
"author": "Tanguy Crusson",
"body": "Hi Seth, thanks for the feedback - you can't disable that behaviour currently unfortunately\n",
"comments": null
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Disable-slack-notifications-when-idea-is-created-within-channel/qaq-p/2790967 | null |
{
"author": "Lucia Guzman",
"title": "How do i go about in getting a call with a JPD Expert to Give us strategic ideas on how to use it?",
"body": "We have been using JPD for product and program management. we would like to request a call with a JP expert to walk them through what we have done so far, what our challenges are, and what strategic ways we can better organize.\n"
} | [
{
"author": "Axel Sooriah",
"body": "Hi [@Lucia Guzman](/t5/user/viewprofilepage/user-id/5508756)\n\nif you are looking for some advice on how to organize and make the most of JPD, I would recommend taking a look at our new JPD Handbook (currently in Beta).\n\nSee here: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Preview-of-the-new-Jira-Product-Discovery-handbook/ba-p/2784396>\n\nIf you still have questions, feel free to reach out again. :)\n",
"comments": [
{
"author": "Lucia Guzman",
"body": "[@Axel Sooriah](/t5/user/viewprofilepage/user-id/5400521) thank you Axel! although this is helpful, id like help in strategic approaches as we also want to use Plans. so we want to talk through how can we use both JPD and Plans. in plans it is useful for more sprint type boards we think and not discovery projects? would love to learn more how we can use both JPD and Plans together in a project and product management perspective.\n"
},
{
"author": "Tanguy Crusson",
"body": "Thanks for the context Lucia. The handbook actually has a section about that: <https://pm-dev.atlassian.net/wiki/external/OGY3MmI5ZTFhYWEwNDk4NjhhZTM3YzkwMTUyMjMwYzk>\n\nYou might also want to have a look at the \"Product backlog\" section\n"
}
]
},
{
"author": "Amanda Barber",
"body": "One idea would be to attend an ACE with this as the topic, but it doesn't look like there are many upcoming: <https://ace.atlassian.com/search/jira%20product%20discovery>?\n\nCurious to hear if there are any other offerings for something like this!\n",
"comments": [
{
"author": "Lucia Guzman",
"body": "thank you!\n"
}
]
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-do-i-go-about-in-getting-a-call-with-a-JPD-Expert-to-Give-us/qaq-p/2791030 | null |
{
"author": "LG",
"title": "Issue Score Basics",
"body": "Hi - I'm seeing several posts related to automating issue/priority scoring but I'm looking for information on how to get setup for the basics. We use Aha and in that tool, you can score enhancement requests based on fields of your choice (revenue, customers impacted, etc.)\n\nWe keep our bugs/defects in Jira and I want to do the same thing in Jira. Is that possible?\n\nScoring bugs would help us prioritize. I would like to score a bug on factors such as (compliance, cost, customers impacted, etc.) and then end up with a total score. Then I can build a filter to sort by highest score first.\n\nIs it possible to score issues in Jira? If so, where can that be set up?\n"
} | [
{
"author": "Nick H",
"body": "Hi [@LG](/t5/user/viewprofilepage/user-id/3190014) ,\n\nJPD does offer [custom formulas](https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/) which may help your use case. There's a few different types such as weighted scores or even write your own formula that can take the value of multiple fields and calculate a total which helps determine which ideas have a greater impact based on the score.\n\nFor example, a lot of customers measure their ideas with a RICE score:\n\n* R = Reach\n* I = Impact\n* C = Confidence\n* E = Effort\n* Score = (R x I x C) / E\n\nThey'll create a rating (or similar) field for each metric mentioned above, and create the SCORE (write your own formula) which can then provide better visibility into everything holistically.\n\nYou can also use similar fields mentioned above a weigh them among all ideas as well. Below are two examples of a RICE score (write your own formula) and an Impact Score (weighted score):\n\n![form1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343027iA72AF1B7F3B593C7/image-size/large?v=v2&px=999 \"form1.jpg\")\n\nHopefully that provides some insight into the possibilities to help meet your use case.\n",
"comments": [
{
"author": "LG",
"body": "Thanks [@Nick H](/t5/user/viewprofilepage/user-id/2540930) - I didn't realize I was in something called \"Jira Product Discovery\" - i'm just asking for this in regular Jira Cloud. I'll post a question in that group... (i hadn't heard of JPD and was thinking it was just a way to categorize forum questions)\n"
}
]
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Issue-Score-Basics/qaq-p/2790572 | [
"issue",
"jira",
"prioritize",
"score"
] |
{
"author": "Amy Chang",
"title": "[Jira Product Discovery] Creation form template",
"body": "If I change to another template for the creation form, will it affect other Idea tickets?\n"
} | [
{
"author": "Nick H",
"body": "Hi [@Amy Chang](/t5/user/viewprofilepage/user-id/5314184) ,\n\nYou can change the project's template at any time, and it will apply to new ideas created moving forward.\n\nBut it does not affect already created ideas, meaning it does not apply retroactively.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Jira-Product-Discovery-Creation-form-template/qaq-p/2790304 | [
"cloud",
"jdp",
"jira",
"jira-cloud"
] |
{
"author": "Joni Johnson",
"title": "How do you update the JPD fields in automation?",
"body": "We are trying to implement a JSM form to capture new idea requests from any of our JSM customers. We want to had a standard look and feel and make it one stop for our employees for submitting requests, incidents, etc. We are creating automation to move the data from the JSM form to the JPD idea. Is there a way with automation to access the JPD fields? We haven't found a way to update the JPD fields so created custom fields to duplicate the capture of the information which is not what we want to do.\n\nI posted the question below because we are trying to figure out how allow our JSM customers to submit ideas. A response was automation between JSM form and JPD. We also found that we could add all the JSM customers to the contributor role yet that seems like more administrative overhead to allow our employees to submit ideas.\n\n<https://community.atlassian.com/t5/Jira-questions/Is-a-Jira-or-JSM-License-required-to-submit-an-idea-with-Jira/qaq-p/2738514>\n"
} | [
{
"author": "Nick H",
"body": "Hi [@Joni Johnson](/t5/user/viewprofilepage/user-id/3083958) ,\n\nThis article may help with the use case: [\\[How-to\\] Creating an idea intake process with JPD and JSM](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/How-to-Creating-an-idea-intake-process-with-JPD-and-JSM/ba-p/2777882)\n",
"comments": [
{
"author": "Joni Johnson",
"body": "Hello [@Nick H](/t5/user/viewprofilepage/user-id/2540930)\n\nWhile this video gives great tips on the automation between JSM and JPD, it does not address the question I was attempting to ask. We have an Intake Project that has the JPD project specific fields. We are creating the JPD issue and linking it to the JSM item with a relationship. We want to create the JPD intake issue and set the JPD project fields for the JPD Intake Projects and not setup global fields. Is there a way to access through automation the JPD specific project fields to update from JSM to JPD?\n"
},
{
"author": "Nick H",
"body": "Hi [@Joni Johnson](/t5/user/viewprofilepage/user-id/3083958) ,\n\nApologies. I thought the workflow was JSM \\>\\> JPD, but it sounds like it's the other way around for JPD \\>\\> JSM.\n\nThis should still be possible. I wrote an article recently that should help share some insight into how this is possible:\n\n[Mapping JPD idea fields ? Jira delivery fields using automations](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Mapping-JPD-idea-fields-Jira-delivery-fields-using-automations/ba-p/2728929)\n\nAlthough that article touches upon mapping the idea's (JPD) fields to the delivery's (Jira) fields, the idea would be the same.\n\nInstead in the WHEN condition of selecting the Polaris issue link, you would want to select the link-type you are using to link the JSM issue to the JPD idea.\n\nFor example if the link-type \"relates\" you could use that in the WHEN condition. Might look something like this:\n\n![jsm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343054iD3375E1722AA4967/image-size/large?v=v2&px=999 \"jsm1.jpg\")\n\nWhatever field you are mapping to (JSM), you would be copying the JPD field which is the **Destination issue**:\n\n![jsm2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343055iC7F66BE836287DB6/image-size/large?v=v2&px=999 \"jsm2.jpg\")![jsm3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343056i0E5F91C661F13C3E/image-size/large?v=v2&px=999 \"jsm3.jpg\")\n"
},
{
"author": "Joni Johnson",
"body": "Hello [@Nick H](/t5/user/viewprofilepage/user-id/2540930)\n\nMy apologies for including the text in the response above that we are capturing the initial request in JSM and create the JPD item. We are creating the link to JPD just like the video and trying to do updates between the JSM ticket and the JPD idea and vice-versa. We haven't found a way from our JSM project that captures the questions to update the JPD project specific field with the answers.\n\nI'll take a look at what you shared. We have one JPD Intake project that we want all ideas submitted from JSM to capture. We want to use the JPD project specific fields since they are only used in this JPD project.\n\nThank you.\n"
}
]
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-do-you-update-the-JPD-fields-in-automation/qaq-p/2789849 | null |
{
"author": "Lynn Wilson",
"title": "JPD - TImeline view - How do I color the individual idea bars in this view?",
"body": "The Timeline view in JPD is good, but it lacks the ability to color code the entire effort bar when visualizing. With everything just black and white, its super difficult to differentiate categories of efforts, or draw attention to groupings/individual efforts in the view. I'm using these timelines at the C level of my organization and having to recreate some of the visuals because of this roadblock. I've tried putting labels and different categories on my cards. This all works fine and good in the roadmap view but again, is not visualizing in the timeline view. What am I missing or is this just not available yet? If not now... when? Please and thank yoU!\n"
} | [
{
"author": "Tanguy Crusson",
"body": "Thanks for the feedback Lynn, you can't fully colour the cards yet.\n\nHowever you can add multiple fields to cards in the timeline view if you use the compact or detailed layout for cards:\n\n![Screenshot 2024-08-21 at 09.54.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/342911i037883FBC3528365/image-size/large?v=v2&px=999 \"Screenshot 2024-08-21 at 09.54.13.png\")\n\nif you use the summary layout, you can add one field to the card:\n\n![Screenshot 2024-08-21 at 09.55.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/342912i8897B18D83F4D2CD/image-size/large?v=v2&px=999 \"Screenshot 2024-08-21 at 09.55.48.png\")\n",
"comments": [
{
"author": "Jeremy Drexler",
"body": "Thanks for the update [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) - this isnt a blocker at all, but its interesting functionality to have. Is there a feature request where I can follow along to see if/when the work is prioritized?\n"
},
{
"author": "Tanguy Crusson",
"body": "Hi Jeremy, we don't have a public issue tracker yet - but you can watch the announcements we make in this community - we'll be sure to talk about it here when we start working on this\n"
}
]
}
] | https://community.atlassian.com/t5/Jira-Product-Discovery-questions/JPD-TImeline-view-How-do-I-color-the-individual-idea-bars-in/qaq-p/2789830 | null |
{
"author": "Ronald Heijn Buys",
"title": "Send past alert notifications to upcoming on-call engineer",
"body": "Hi Community,\n\nWhen I receive alerts when nobody is on-call I want to receive notifications as soon as the next engineer is on-call.\n\nThis can end up with a lot of notifications in the following example (but we are aware of this):\n\n- Alert received at 01:00\n\n- Schedule and escalation is active from 23:00 - 07:00 with no on-call engineer\n\n- At 07:00 an engineer is starting according to the on-call schedule\n\n- I want to have that engineer starting at 07:00 to receive all (past) alerts from 23:00-07:00\n\nIs this possible? Or are there reasons to not want this?\n"
} | [
{
"author": "Tejaswi G",
"body": "Hi [@Ronald Heijn Buys](/t5/user/viewprofilepage/user-id/5562003)\n\nThis is Tejaswi from the Opsgenie support team and here to help. :)\n\nIf you have a fixed scheduled where non of the users will be on-call, then you can use a notification policy to delay alert notification for the alert create during this time frame.\n\nYou can refer to the documentation [here](https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/#Notification-Policy) for more details on the notification policies for the team.\n\nKind Regards, \nTejaswi\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Send-past-alert-notifications-to-upcoming-on-call-engineer/qaq-p/2776857 | [
"cloud",
"opsgenie-cloud"
] |
{
"author": "David Co",
"title": "Slack App Integration Alert Updates",
"body": "I have slack integrations with my opsgenie. The state of my alert may change, Eg. If I have an alert on temperature, I'd like to display updates to the alert in my slack channel without generating new alerts. ie. Update the temperature on the existing slack alert message. \nI've tried updating the original opsgenie alert but this does not flow through. I've tried selecting the \"updateMessage\" checkbox on the opsgenie slack integration but this only creates new messages when I update the description. The alert priority has similar behaviour to what I'd like \n\nDoes anyone know if this is possible or has a workaround ?\n"
} | [
{
"author": "Mona Singh",
"body": "Hi David,\n\nThis is Mona here, happy to help :)\n\nAs I understand, you would like to get Slack notifications for Alert Message \\& Description updates done on Opsgenie. Please let me know if my understanding is correct.\n\nIf the above is the use case, then your understanding is correct, you need to select the options UpdateMessage, UpdatePriority, UpdateDescription within the Slack Integration. Please see the screenshot below: \n\n![Mona Singh (DM) - Atlassian - 669 new items - Slack 2024-08-07 at 6.18.16 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/340518i9EB62365D77B346D/image-size/large?v=v2&px=999 \"Mona Singh (DM) - Atlassian - 669 new items - Slack 2024-08-07 at 6.18.16 PM.jpg\")\n\nOnce this is selected, if any update is made to these properties on the alert in Opsgenie then it will be updated on Slack as well. This update will be displayed as shown in the below screenshot: \n\n![test-channel-for-sync (Channel) - My Testing workspace - 56 new items - Slack 2024-08-07 at 6.07.39 PM.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/340519iC15DC5CF5E2319B7/image-size/large?v=v2&px=999 \"test-channel-for-sync (Channel) - My Testing workspace - 56 new items - Slack 2024-08-07 at 6.07.39 PM.jpg\")\n\nPlease let me know if this works for you. Incase you have any further queries, please feel free to reach out to us by creating a ticket in this [link](https://support.atlassian.com/) and we'll take it from there :) \n\nThanks! \nMona \n\n<br />\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Slack-App-Integration-Alert-Updates/qaq-p/2776306 | [
"slack"
] |
{
"author": "Onur Dursun",
"title": "Opsgenie iOS app won't list my device under \"Notification Rules\"",
"body": "I have 2 iPhones, an old XS and a new 15 Pro. \n\nI installed Opsgenie iOS app in my new device but I am not able to receive push notification alerts in this device because the device is not listed as one of the options under \"Profile \\> Notification Rules\". I see my old device (XS) listed in there, but not the new one. Interestingly, I am able to see the same device listed under \"Profile \\> Contact Methods\". Please see screenshots attached. \n\n![IMG_1431.PNG](/t5/image/serverpage/image-id/340112i4190D79C9C484D26/image-dimensions/215x466?v=v2 \"IMG_1431.PNG\"). ![IMG_1432.PNG](/t5/image/serverpage/image-id/340113iE74225AF7BDFAEAB/image-dimensions/214x464?v=v2 \"IMG_1432.PNG\") \n\n<br />\n\nI have already followed troubleshooting steps from here: <https://support.atlassian.com/opsgenie-ios/docs/troubleshooting-for-ios/> \n\nWhat I've also tried: \n- Logging out then back in \n- Uninstalling/reinstalling the app \n- Revoking/granting the notification permission \n- Restarting the device \n\nNone of them resolved it for me. Why wouldn't my new device be listed under \"Notification Rules\" while it is listed under \"Contact Methods\" without a problem? \n\nOld device: iPhone XS (iOS v17.5.1) (Opsgenie v3.7.5) \nNew device: iPhone 15 Pro (iOS v17.5.1) (Opsgenie v3.8.3)\n"
} | [
{
"author": "Matt Hinze",
"body": "This is a major bug causing operators to inadvertently miss alerts.\n",
"comments": null
},
{
"author": "Abhay Sarraf",
"body": "Hey [@Onur Dursun](/t5/user/viewprofilepage/user-id/3025575)\n\nG'Day, Hope you're doing well.\n\nCan you check if the Web UI of Opsgenie is listing the new device?\n",
"comments": [
{
"author": "Onur Dursun",
"body": "Hi [@Abhay Sarraf](/t5/user/viewprofilepage/user-id/5191862), thanks for your reply. \n\nI don't see it in Web UI either. Attaching a screenshot below: \n\n![Screenshot 2024-08-08 at 10.58.34.png](https://community.atlassian.com/t5/image/serverpage/image-id/340812iB4E2FF719D33CEC0/image-size/large?v=v2&px=999 \"Screenshot 2024-08-08 at 10.58.34.png\")\n"
}
]
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Opsgenie-iOS-app-won-t-list-my-device-under-quot-Notification/qaq-p/2776115 | [
"app",
"cloud",
"ios",
"notification",
"opsgenie-cloud"
] |
{
"author": "nicolasfortier75",
"title": "Adding tag to alert through action",
"body": "Alert policy works only at the creation.\n\nHow can I add predefined tag through action?\n\nThe statuspage integration is very bad. We need to add tag to update incident/component. No button! No action!\n\nHow disappointing!\n"
} | [
{
"author": "John M",
"body": "Hi [@nicolasfortier75](/t5/user/viewprofilepage/user-id/1967568) ,\n\nWe don't currently have a way to manually add pre-defined tags, which would indeed help make the Statuspage integration more user-friendly. We do have some related feature requests like the following one:\n\n<https://jira.atlassian.com/browse/OPSGENIE-2163>\n\nIn the meantime, really the only way I can think of to do this would be to use a custom action that hits an endpoint, which then triggers an API call to update the tags, which would obviously require some custom scripting to achieve.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Adding-tag-to-alert-through-action/qaq-p/2776051 | [
"action",
"cloud",
"opsgenie-cloud",
"policy",
"statuspage"
] |
{
"author": "Matthew Deeds",
"title": "\"Your device is not registered to Opsgenie yet to receive notifications,...\" error on Android 14",
"body": "One of our Opsgenie users has an Pixel 8 Pro running Android 14 and is seeing this message after downloading the Opsgenie App and logging in. The full message is: \n\n\"Your device is not registered to Opsgenie yet to receive notifications, therefore you cant't update your notification sounds. You can retry registration process or refresh the page later.\" \n\nThey have tried uninstalling the app and re-logging in but nothing seems to help. They always see this message and their device is never registered as a contact method. \n\nThe apps My profile page shows them as logged in. The apps Contact methods page is completely blank and not showing any of the contact methods they originally setup on the opsgenie webpage. Its seems like there is an issue syncing data between the app and opsgenie's services. \n\nHas anyone run into this issue before? \n\nThanks\n"
} | [
{
"author": "Nicolas Grossi",
"body": "[@Matthew Deeds](/t5/user/viewprofilepage/user-id/5551906) welcome! you might take a look at this thread: <https://support.atlassian.com/opsgenie-ios/docs/troubleshooting-for-ios/>\n",
"comments": [
{
"author": "Matthew Deeds",
"body": "This is an android device but I did already look at this page: <https://support.atlassian.com/opsgenie-android/docs/troubleshooting-for-android/> \n\nNone of the issues described on this page are similar to what we are seeing. \n\nThe closest one just says to \"Restart the app to trigger a retry manually.\" \nThis hasn't helped.\n"
}
]
}
] | https://community.atlassian.com/t5/Opsgenie-questions/quot-Your-device-is-not-registered-to-Opsgenie-yet-to-receive/qaq-p/2774497 | null |
{
"author": "Edison Roberto Oliveira da Silva Jr_",
"title": "Opsgenie Incoming Call Routing sub menu",
"body": "Regarding Opsgenie Incoming Call Routing, I have a request to create a call submenu, like press 1 for sales and after pressing 1, have some more options like press 1 for internal sales and 2 for external sales. Is this possible? If so, how to do it. Thanks\n"
} | [
{
"author": "Harshitha Devarasetti",
"body": "Hi [@Edison Roberto Oliveira da Silva Jr_](/t5/user/viewprofilepage/user-id/5560797) , \n\nThanks for reaching out to the Opsgenie community. My Name is Harshitha, and I am happy to help:)\n\nI hope you are doing well. Sure, you can enable the auto-attendant feature under the \"Forward Call to\" and customise it accordingly. Here is the example screenshot: \n\n![Screenshot 2024-08-06 at 6.04.06?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340247iBA5C7A7335CB3C62/image-size/large?v=v2&px=999 \"Screenshot 2024-08-06 at 6.04.06?PM.png\") \n\nHere is the document you can go through for more details: [https://support.atlassian.com/opsgenie/docs/incoming-call-routing/#How-to-forward-calls-with-auto-attendant.](https://support.atlassian.com/opsgenie/docs/incoming-call-routing/#How-to-forward-calls-with-auto-attendant) \n\nBest Regards, \nHarshitha Devarasetti.\n",
"comments": [
{
"author": "Edison Roberto Oliveira da Silva Jr_",
"body": "Hi Harshitha,\n\nYes, this configuration we are using now, but my question was like, first press 1 to Sales and after that a second menu with new 2 options like 1 Internal sales and 2 to External sales. Its possible?\n\nThanks for your reply.\n"
},
{
"author": "Harshitha Devarasetti",
"body": "Hello [@Edison Roberto Oliveira da Silva Jr_](/t5/user/viewprofilepage/user-id/5560797) , \n\nThanks for the clear explanation. \n\nUnfortunately, this isn't feasible as of now, but we do have a feature request in place: <https://jira.atlassian.com/browse/OPSGENIE-771> \n\nWarm Regards, \nHarshitha Devarasetti.\n"
},
{
"author": "Edison Roberto Oliveira da Silva Jr_",
"body": "Got it. Thank you Harshitha\n"
}
]
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Opsgenie-Incoming-Call-Routing-sub-menu/qaq-p/2775425 | [
"cloud",
"opsgenie-cloud"
] |
{
"author": "David Bidle",
"title": "Ack All",
"body": "Is there a way to prevent a user from acking all?\n"
} | [
{
"author": "Peter Van de Voorde",
"body": "Hi [@David Bidle](/t5/user/viewprofilepage/user-id/5510469) , \n\nAccording to the documentation you should be able to create a custom user role and then remove this permission from this role. \n\nCheck it out here: <https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/> \n\nCheers,\n\nPeter\n",
"comments": [
{
"author": "Mona Singh",
"body": "Thank you for the suggested solution [@Peter Van de Voorde](/t5/user/viewprofilepage/user-id/781487) :)\n"
},
{
"author": "David Bidle",
"body": "Thanks, I have set this up. Appreciate it.\n"
}
]
},
{
"author": "Mona Singh",
"body": "Hi David, \n\nThis is Mona here, happy to help :) \n\nAs [@Peter Van de Voorde](#) correctly mentioned, to restrict users from Acknowledging all alerts via voice notification, you should create a custom user role and then remove \"Acknowledge All\" permission from it. \n\n\n<br />\n\n<br />\n\nFor more details, please refer to the below doc: <https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/> \n\nThis way, the user will not have permission to Acknowledge all alerts. That being said, we have raised this use case as a Feature request to our Engineering team and here's the Feature Request ticket for your reference: \n<https://jira.atlassian.com/browse/OPSGENIE-2259> \n\nPlease feel free to add yourself as a watcher to this ticket and upvote it to get the latest updates. To learn more about our Feature Implementation policy, please refer to the below doc: \n<https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html> \n\nThanks \\& Regards, \nMona\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Ack-All/qaq-p/2774432 | [
"cloud"
] |
{
"author": "Josep Martinez ElParking",
"title": "Increase priority by aging",
"body": "Hello everyone. \n\nIs there a way to automatically increase the priority of alerts? I would like to increase the alerts priorities if they are not acknowledged or are still open after X minutes. \n\nThanks in advance, \nRegards.\n"
} | [
{
"author": "Tejaswi G",
"body": "Hi [@Josep Martinez ElParking](/t5/user/viewprofilepage/user-id/5559161)\n\nThis is Tejaswi from the Opsgenie Team and here to help.\n\nWe don't such a option available in the Opsgenie to update alert based on the time of opening of the alert. We have an FR [OPSGENIE-566](https://jira.atlassian.com/browse/OPSGENIE-566) logged for this option. Please upvote and add your self as watcher to track this feature request.\n\nAs workaround, You can use our Opsgenie alerts API's and create a custom script which increase the priority for all the open alerts based on your requirement.\n\nIf you have any further queries, Please feel free to log a ticket at [our Support portal,](https://support.atlassian.com/contact)\n\nKind Regards,\n\nTejaswi\n",
"comments": [
{
"author": "Josep Martinez ElParking",
"body": "Hi. \n\nThanks for this information, I'll try. \n\nRegards.\n"
}
]
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Increase-priority-by-aging/qaq-p/2773855 | null |
{
"author": "Huan Li",
"title": "Opsgenie Voice Numbers in China",
"body": "Hi team,\n\nI have searched the topic from the community. Here are 3 [Chinese v-card numbers](https://community.atlassian.com/t5/Opsgenie-questions/Re-OpsGenie-voice-numbers-in-China/qaq-p/2694530/comment-id/7395#M7395) as follows\n\n1. +86 (10) 8639 1403\n2. +86 (10) 5225 3349\n3. +86 (10) 5225 3354\n\nI just want to confirm 2 questions.\n\n1. Besides these three voice numbers, are there any other voice numbers currently in use in China?\n2. Occasionally I receive calls in China from numbers that are not in the China area, what is the reason for this?\n\nThanks\n\nHuan Li\n"
} | [
{
"author": "Chris DeGidio",
"body": "Hi [@Huan Li](/t5/user/viewprofilepage/user-id/4332462)\n\nSometimes, you might see numbers that are not published by Opsgenie because the carriers will intercept the calls and alter the call from the number. Unfortunately, this is something outside of what we can control. We have noticed this happens in the the country of China and other countries.\n\n- Chris\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Opsgenie-Voice-Numbers-in-China/qaq-p/2773254 | [
"cloud",
"opsgenie-cloud"
] |
{
"author": "Jessica Thompson",
"title": "How to show next person on call with OpsGenie Teams Integration V2",
"body": "Hello all!\n\nI recently installed the Opsgenie teams integration V2 onto my team's channel and it's been great. I commonly use the [@OpsGenie](/t5/user/viewprofilepage/user-id/1671990) whoisoncall \\<our_unit_schedule\\> command in a daily post to let everyone know. It normally shows just the main person currently oncall, but is there a syntax/ other way for this integration to also show who is next on call for the unit? Thanks!\n"
} | [
{
"author": "Jayeshkumar Mahajan",
"body": "+1 for this, I'm also looking for solutions to this\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/How-to-show-next-person-on-call-with-OpsGenie-Teams-Integration/qaq-p/2774233 | [
"cloud",
"integration",
"ms-teams"
] |
{
"author": "Michael diLorenzo",
"title": "Cannot ACK or CLOSE Alert Based on JSM Events",
"body": "I have an integration between OpsGenie and a JSM project. I have a rule to \"Create Alert,\" whenever the status of a ticket becomes Critical. It looks like this, and it works great. \n\n![CreateAlert.png](https://community.atlassian.com/t5/image/serverpage/image-id/339440i009F4D107CE1B65D/image-size/large?v=v2&px=999 \"CreateAlert.png\")\n\nHowever, I cannot ACK or CLOSE the alert based on the JSM ticket is responded to or closed. My OpsGenie rules look like this:\n\n![AckCloseAlert.png](https://community.atlassian.com/t5/image/serverpage/image-id/339442iEC4FD3622F92CA26/image-size/large?v=v2&px=999 \"AckCloseAlert.png\")\n\nCan someone tell me what I'm doing wrong?\n\nThanks in advance.\n"
} | [
{
"author": "Chris DeGidio",
"body": "hi [@Michael diLorenzo](/t5/user/viewprofilepage/user-id/5143160)\n\nYou will want to negate the subsequent payloads from matching on the create condition. I imagine what is happening is the JSM payloads are coming into the integration, and since you are just matching on Priority = critical, then the close/ack payloads are matching that, and it is stopping. Please note that payloads are matched on those actions in a top-down order so if the payload matches the create then the alert would be de-duplicated rather than ack'd/closed\n\nIf this does not help please feel free to open a support case and we can gain account access to troubleshoot the issue\n\n- Chris\n",
"comments": [
{
"author": "Michael diLorenzo",
"body": "Thanks Chris, it looks like that might be the issue. I've made some modifications so that the payload \"falls through\" the first (create alert) condition, and gets handled by the ack and close conditions.\n\nFingers crossed.\n"
}
]
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Cannot-ACK-or-CLOSE-Alert-Based-on-JSM-Events/qaq-p/2772976 | null |
{
"author": "Lee Payne",
"title": "Creating a schedule with members from different time zones",
"body": "We currently have support teams located in the US, UK \\& India and would like to create an out of hours rotation schedule to cover the times when no team is online. \n\nSo for example when the UK team are on-call they would only need to cover the hours where the US \\& India team are not online and visa versa, when the US team are online they would only need to cover when the UK or India team are offline. \n\nAny advise would be appreciated \nThanks.\n"
} | [
{
"author": "Lee Payne",
"body": "OK after revisiting the Time constraints page I've worked it out.. \nWhen creating the schedule set the time zone to UTC and then set the required hours to be covered. This then adjusts for each team within their timezone as long as they have their timezone set correctly within their profile..\n",
"comments": [
{
"author": "Dave Mathijs",
"body": "Great to hear you were able,to resolve the issue. Thanks to click my Accept answer button as well.\n"
}
]
},
{
"author": "Dave Mathijs",
"body": "Hi [@Lee Payne](/t5/user/viewprofilepage/user-id/5558230) welcome to the Atlassian Community!\n\nAlthough I wouldn't be able to provide you with the exact solution to your question, this documentation article might help you to understand the **[Time constraints and time zones](https://support.atlassian.com/opsgenie/docs/time-constraints-and-timezones/)** in Opsgenie.\n",
"comments": [
{
"author": "Lee Payne",
"body": "Thanks for your response, yes I've already taken a look at that link but still wasn't sure how to setup a schedule.The PagerDuty product seems to deal with this type of setup using configuration layers within a schedule and I was hoping Opsgenie was the same...\n"
}
]
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Creating-a-schedule-with-members-from-different-time-zones/qaq-p/2772692 | [
"cloud",
"opsgenie-cloud"
] |
{
"author": "David Taylor",
"title": "Unresolved heartbeat alert closed doesn't re-trigger an alert",
"body": "We use Opsgenie heartbeats with the Slack integration. One of our systems went down so a heartbeat failed to reach Opsgenie which resulted in a Slack notification. Our devops operator using Slack closed the alert (prior to the issue being resolved) with the assumption that the heartbeat status would reset and that if the heartbeat still was not received, that a new alert would be generated. A new alert was not generated.\n\nIs this the expected behavior?\n\nIs it possible to configure Opsgenie heartbeats so that closing the alert prematurely would still allow a missing heartbeat to generate a new alert?\n"
} | [
{
"author": "Mubeen Mohammed",
"body": "Hello [@David Taylor](/t5/user/viewprofilepage/user-id/5285219)\n\nThank you for contacting the Atlassian Community.\n\nCurrently, with Opsgenie Heartbeat functionality, an alert is generated when a heartbeat expires. However, if this alert is accidentally closed while the heartbeat remains expired, a new alert will not be created.\n\nWe understand the importance of this feature, and our engineering team is aware of it. There is an open feature request for this functionality, and you can view, vote, and comment on it here: <https://jira.atlassian.com/browse/OPSGENIE-971>.\n\nI hope the details provided are helpful.\n\nRegards\n\nMubeen Mohammed\n\nCloud Support Engineer\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Unresolved-heartbeat-alert-closed-doesn-t-re-trigger-an-alert/qaq-p/2772606 | [
"cloud",
"opsgenie-cloud"
] |
{
"author": "mhowell",
"title": "How do I make a 3 week rotation where someone is on call 1x every 3 weeks?",
"body": "I have an event that requires someone on call but it only occurs on Wednesdays every 3 weeks for 3 different people. When I set the rotation type to 3 weeks, it populates weekly on Wednesday, and has the users set for 3 weeks in a row on Wednesdays. Is it possible to create an event that only occurs every 3 weeks?\n\nMy settings are: \n3 on call users selected \nrotation type: custom 3 weeks\n\nrestrict to time intervals turned on - set to Wednesday from 3pm to 11 pm.\n\nDate to start: August 14th\n"
} | [
{
"author": "Elelta D",
"body": "Hey there!\n\nWelcome to the community, good to have you with us :)\n\nI would recommend using the **No-One** participant type to design you rotation. **No-One** which is the specific participant type. If a rotation has **No-One** participant, nobody is on-call for the time ranges that the no-one participant is configured to be on-call.\n\nSo you would add your users as shown in the image below then set the schedule to be weekly, this way week 1, user 1 is on call then no-one is on call for the next two weeks then User 2 is on call, then no-one for the next two weeks then user 3.\n\nI recommend also using the time interval restriction so the schedule only applies to Wednesdays\n\n![Screenshot 2024-07-31 at 4.21.52?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339026i836E5ACCAA618BC4/image-size/large?v=v2&px=999 \"Screenshot 2024-07-31 at 4.21.52?PM.png\")\n\nHere is some more information on how to managed on call schedules\n\n<https://support.atlassian.com/opsgenie/docs/manage-on-call-schedules-and-rotations/>\n\nI hope this help you achieve your goal :)\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/How-do-I-make-a-3-week-rotation-where-someone-is-on-call-1x/qaq-p/2769474 | [
"cloud",
"opsgenie-cloud"
] |
{
"author": "Daniel Sezari",
"title": "Measuring Time of Escalations",
"body": "Hi, I am trying to find out how long each escalation lasts in our customer support team. For that I want to measure the time between\n\n- an alert has been acknowledged\n\n- an alert has been closed.\n\nWithin the [API docu](https://docs.opsgenie.com/docs/escalation-api) I was not able to find this (or I was looking in the wrong object), but is it possible to get a timestamp for both (acknowledging and closing), so that I can measure the duration? Or another possibility to do that?\n\nAll the best,\n\nDaniel\n"
} | [
{
"author": "Olivier Foing",
"body": "Hello Daniel,\n\nSame issue for me, this time measure is definitely a must have for as it is the official way to calculate how long the team has been effectively working on an alert and therefore increase all kinds of HR counters.\n\nThe only thing I could find was to use the API with the /logs route : /v1/alerts/{alertId}/logs. Unfortunately there is no category or any other way to filter simply, so you'll have to look for the log messages starting with \"Alert acknowledged\" and \"Alert closed\".\n\nHope this helps.\n\nBest regards,\n\nOlivier\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Measuring-Time-of-Escalations/qaq-p/2769130 | null |
{
"author": "varadsurendrakulkarni",
"title": "Opsgenie ServiceNow Webhook integration",
"body": "When an alert is acknowledged in Opsgenie, I want the Opsgenie to trigger a custom endpoint URL in ServiceNow so that I can track who acknowledged the alert in opsgenie and when.\n\nI tried to create a webhook integration by creating a scripted rest endpoint in ServiceNow and providing that URL in Opsgenie Webhook integration page.\n\nBut it is not working and opsgenie is not triggering that URL when an alert is acknowledged\n"
} | [
{
"author": "Tejaswi G",
"body": "Hi [@varadsurendrakulkarni](/t5/user/viewprofilepage/user-id/5555003)\n\nThis is Tejaswi from the Opsgenie Team and happy to help.\n\nPlease check if you have enabled the \"Alert is acknowledged\" action in the webhook integration and also if the alert meets the alert filter in webhook integration.\n\n![2024-07-30_19-31-32.png](https://community.atlassian.com/t5/image/serverpage/image-id/338867iA5E26CC06CECC336/image-size/large?v=v2&px=999 \"2024-07-30_19-31-32.png\")\n\nAdditional you can also use the ServiceNow integration itself to call custom restend point when a alert is acknowledge and you don't need to create a separate integration. Please refer to the screneshot below. You can also refer to our [documentation](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-servicenow/) more details on service Now custom end point call.\n\n![2024-07-30_19-32-51.png](https://community.atlassian.com/t5/image/serverpage/image-id/338872i087995F690438DFC/image-size/large?v=v2&px=999 \"2024-07-30_19-32-51.png\")\n\nIf you have any further queries or have any issue, Please feel free to log a ticket with us.\n\nKind Regards,\n\nTejaswi\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Opsgenie-ServiceNow-Webhook-integration/qaq-p/2768596 | [
"cloud",
"opsgenie-cloud"
] |
{
"author": "jhonatan grajales",
"title": "Integracion API con Solman(SAP)",
"body": "Es posible integrar Solman con Opsgenie atravez de la api en la version gratuita? no encuentro mucha documentacion al respecto.\n\nIs it possible to integrate Solman with Opsgenie through the API in the free version? I can't find much documentation about it.\n"
} | [
{
"author": "Elelta D",
"body": "Hello, can you please tell me if you are looking to integration SAP Solution Manager?\n\nIf so, it may be possible pull data from Opsgenie into SAP Solution Manager using the [Opsgenie public API](https://docs.opsgenie.com/docs/api-overview)\n\nThat said, currently we do not support SAP Solution Manager integration into Opsgenie, applications we support are listed here: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-your-apps/>\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Integracion-API-con-Solman-SAP/qaq-p/2766230 | [
"cloud",
"opsgenie-cloud"
] |
{
"author": "Ian Robinson",
"title": "User unable to override",
"body": "Hi,\n\nI just discovered users are not able to override their own schedule, to be specific, highlighting a scheduled day/time they get no pop up box with the override option.\n\nThey can do it on another else's slot.\n\nIf they have Admin they can do the override.\n\nIs there a permission somewhere that would allow a standard user to be able to override their own schedule slots?\n\nIan\n"
} | [
{
"author": "Chris DeGidio",
"body": "hi [@Ian Robinson](/t5/user/viewprofilepage/user-id/5277555)\n\nThere are team roles which can limit the ability for a user to create/modify a schedule. You will find that under Teams \\>\\> Select team \\>\\> Click roles on the left.\n\nIf you continue to have issues it might also make sense to file a support ticket at support.atlassian.com if you continue to need assistance. With this, we will be able to log in and take a look at your configuration.\n\n- Chris\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/User-unable-to-override/qaq-p/2765834 | [
"cloud",
"opsgenie-cloud"
] |
{
"author": "Matthew Deeds",
"title": "Return on-call schedule webcal link through API",
"body": "Going through the API documentation I can see that you can export a schedule as an .ics file: <https://docs.opsgenie.com/docs/schedule-api#export-schedule>\n\nInstead of the .ics file, I need the webcal link that is generated when you click \"Open calendar\" in the On-call schedule toolbar.\n\nIs there anyway to get this link other than manually clicking the \"Open calendar\" button for every schedule in our account? \n\nThanks\n"
} | [
{
"author": "Elelta D",
"body": "Hey there Matthew,\n\nWelcome to the community :-)\n\nCurrently there is not other way to we the Webcal link, the api currently only exports to ics.\n\nCan you please tell me the use case you are trying to solve by getting the Webcal link? Perhaps I could suggest a different route.\n\nThanks\n",
"comments": [
{
"author": "Jarne Housen",
"body": "HI Elelta,\n\nWhile I cannot speak for Matthew, I believe exporting via Webcal link would allow external calendar applications to sync the schedule with opsgenie while exporting via file would only give the end-user a snapshot of the schedule.\n\nPersonally I also used the webcal link for quick access to the calendar via outlook. This seems to no longer be the case.\n\nKind regards.\n"
}
]
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Return-on-call-schedule-webcal-link-through-API/qaq-p/2764797 | [
"api"
] |
{
"author": "Jasmine Thomas _TechTime_",
"title": "Hyperlinks not working within the new JSM Opsgenie",
"body": "I have this issue with the new embedded alerts in the new JSM Opsgenie merge:\n\nIn Opsgenie, the hyperlinks were hyperlinks. \nIn JSM they are just showing as text.\n\n<br />\n\nIs this something we can get fixed?? Is there a workaround? How can I make changes to this?\n"
} | [
{
"author": "Nadhila Savira",
"body": "Heya Jasmine,\n\nThis is definitely something us as support team would want to check further, and possibly cross-check with the development team as well. I was going to create a support ticket for you, however, I cannot see which site is related with this community post.\n\nI do not want you to mention your site on this post as a comment as it will become public knowledge, so do you mind creating a support ticket on <https://support.atlassian.com/contact/> please?\n",
"comments": [
{
"author": "Jasmine Thomas _TechTime_",
"body": "Thanks I will create a support ticket now.\n"
}
]
}
] | https://community.atlassian.com/t5/Opsgenie-questions/Hyperlinks-not-working-within-the-new-JSM-Opsgenie/qaq-p/2763617 | [
"help",
"jsm",
"question"
] |
{
"author": "Aileen",
"title": "How do I turn off Opsgenie alerts temporarily?",
"body": "Hello, I've been scouring the web, but I found a lot of old documentation and images about turning off alerts.\n\nDoes anyone know how to turn off Opsgenie alerts currently, in our year 2024.\n\n\\*Opsgenie for Jira Service Cloud\n\nPlease and thank you!\n"
} | [
{
"author": "Aileen",
"body": "In our instance it looks like we were able to disable the escalation policy temporarily, so that's what I did...\n",
"comments": null
},
{
"author": "shib saha",
"body": "Hi [@Aileen](/t5/user/viewprofilepage/user-id/4675287) , I believe you can turn off the alert in service project and that will disable any further alert. Follow the below steps to disable Alert in a service project of JSM\n\nProject setting -\\> Feature -\\> Under Operation section -\\> Alert (Click on toggle button to turn it off if it is already enabled)\n\nI hope this will be helpful. Thanks\n",
"comments": null
},
{
"author": "Laurie Sciutti",
"body": "Hi [@Aileen](/t5/user/viewprofilepage/user-id/4675287) \\~ maybe this will help? <https://community.atlassian.com/t5/Opsgenie-questions/How-can-I-temporarily-disable-OpsGenie-from-triggering/qaq-p/2497661>\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/How-do-I-turn-off-Opsgenie-alerts-temporarily/qaq-p/2763217 | [
"cloud",
"opsgenie-cloud"
] |
{
"author": "HN",
"title": "How can I send notifications to specific team members based on the tag associated with the alert?",
"body": "I'd like to have multiple people on call but based on the tag of the alert, different individuals should be looking at addressing the issue.\n\nSomething like,\n\nif tag contains 'X' then notify personA/GroupA.\n\nif tag contains 'Y' then notify personB/GroupB.\n\nIdeally, I'd like to have multiple sets of on-call schedules including different team leaders at the same time, with different people being notified based on tags\n"
} | [
{
"author": "Shashwat Khare",
"body": "Hey [@HN](/t5/user/viewprofilepage/user-id/5535606) , \n\nThis is Shashwat from Opsgenie support and here to help! :) \n\nYes, this can be easily achieved via the Opsgenie [routing rules](https://support.atlassian.com/opsgenie/docs/configure-a-team-dashboard/), wherein you can configure multiple routing rules to look at an alert's tag value, and then escalate it via the first/second escalation to notify person A/B configured on the Schedule A/B. \n\nHere's an example screenshot of how these routing rules will look like: \n![Screenshot 2024-07-24 at 12.43.02?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337518i5E57EB612BD56EC1/image-size/large?v=v2&px=999 \"Screenshot 2024-07-24 at 12.43.02?PM.png\") \n\n<br />\n\nHere's a great blogpost that talks in detail about how routing rules work in Opsgenie: \n\n[A deep dive on Routing Rules](https://community.atlassian.com/t5/Opsgenie-articles/A-deep-dive-on-Routing-Rules/ba-p/1330474) {#toc-hId--351549452}\n----------------------------------------------------------------------------------------------------------------------------------------------------\n\n<br />\n\nI hope this helps resolve your concern, please check and let us know. We're happy to help! :) \n\nBest, \nShashwat \n",
"comments": [
{
"author": "HN",
"body": "That's awesome, I appreciate the help and the link!\n"
}
]
}
] | https://community.atlassian.com/t5/Opsgenie-questions/How-can-I-send-notifications-to-specific-team-members-based-on/qaq-p/2762170 | null |
{
"author": "Bohdan Maik",
"title": "How to send request to Forge App",
"body": "I created app with forge with handler for http events. On which endpoint i need to send my request to trigger that app function? Im tried <https://api.atlassian.com/ex/ari/cloud/{appKey}/forge/api/http/create-comment-trigger> but it doesnt work\n"
} | [
{
"author": "Elelta D",
"body": "Hey there [@Bohdan Maik](/t5/user/viewprofilepage/user-id/5547729)\n\nHow are you? Thanks for posting here and getting involved in the community.\n\nSince this is specific to forge app development, kindly ask the reporter to raise a ticket with our developer support team [here.](https://ecosystem.atlassian.net/servicedesk/customer/portal/34/group/106/create/567)\n\nThanks :)\n\nEleleta\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/How-to-send-request-to-Forge-App/qaq-p/2762124 | [
"api",
"endpoint",
"forge"
] |
{
"author": "Paul Hart",
"title": "How can I manually start a P1/Alert On-Call for a specific TEAM due to initial SD triage",
"body": "Teams, Users, On-call \\& escalation all defined.\n\nWe want to use the fully integrated \"Operations\" feature inside of JSM-Cloud, not the older independent OpsGenie Cloud\n"
} | [
{
"author": "Bruna Silva",
"body": "Hello [@Paul Hart](/t5/user/viewprofilepage/user-id/5448482)\n\nThank you for reaching out to Atlassian Community!\n\nAllow me to share with you that under your Team's alerts, you can manually create an alert by clicking the three dots icon (???) at the top-right corner \\> **Create alert**:\n\n![Opsgenie - Alerts.png](https://community.atlassian.com/t5/image/serverpage/image-id/337670iF1B71B7C3A177185/image-size/large?v=v2&px=999 \"Opsgenie - Alerts.png\")\n\nYou can then enter the alert details:\n\n![Opsgenie - Create alert.png](https://community.atlassian.com/t5/image/serverpage/image-id/337669i54611F136C8DD4F4/image-dimensions/287x256?v=v2 \"Opsgenie - Create alert.png\")\n\nMore details about this case can be found in the document below:\n\n* [Discover alerting and on-call](https://support.atlassian.com/jira-service-management-cloud/docs/discover-alerting-and-on-call/)\n",
"comments": null
}
] | https://community.atlassian.com/t5/Opsgenie-questions/How-can-I-manually-start-a-P1-Alert-On-Call-for-a-specific-TEAM/qaq-p/2761937 | null |
{
"author": "Ma Ki",
"title": "Get and Push triggerDefinitions via REST API",
"body": "Hi,\n\ni?m trying to update several Environments via a Powershell Script and want to use the REST API for this. I want to get/set Triggers in an Environment, but i?m not able to receive the Details, although the Documentation shows the Details.\n\n[The Bamboo REST API (atlassian.com)](https://developer.atlassian.com/server/bamboo/rest/api-group-api/#api-api-latest-deploy-environment-environmentid-get)\n\nAll i see is this:\n\n\"triggersCount\": 4\n\nIs there a way to get/put the \"triggerDefinitions\" ?\n\nKind regards!\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Ma Ki,\n\nWelcome to Atlassian community.\n\nAs far as I am aware we don't have a REST API for the same, however there's a feature request raised for the similar request to allow this to do from Bamboo GUI like Build plans, refer <https://jira.atlassian.com/browse/BAM-22235>\n\nHowever if you are interested we can explore options from DB side to bulk update, it may require a updated query in **deployment_environment** table.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Ma Ki",
"body": "Thanks for your response. However i think i will not getting the Administrator Rights in our company on Bamboo. Therefore i?m also not able to use the Bulk Updates on Build Plans right now.\n\nRight now we will update the triggers \"manually\", but thanks for the help.\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/Get-and-Push-triggerDefinitions-via-REST-API/qaq-p/2718382 | null |
{
"author": "Kiran Kumar Madala",
"title": "How to check the version of apache structs in bamboo server 7.0.6",
"body": "How to check the version of apache structs in bamboo server 7.0.6? \n\nCVE-2017-5638 / CVE-2017-9805 / CVE-2018-11776\n\nBamboo server 7.0.6 impacted by above vulnerabilities?\n"
} | [
{
"author": "Anik Sengupta",
"body": "None of the above vulnerabilities mentioned impact Bamboo 7.0.6. Please find the details\n\n**1) CVE-2017-5638**\n\n<https://jira.atlassian.com/browse/BAM-18242>\n\nBamboo used a version of Struts 2 that was vulnerable to CVE-2017-5638. Attackers can use this vulnerability to execute Java code of their choice on systems that have a vulnerable version of Bamboo\n\nAffected versions:\n\nAll versions of Bamboo from 5.1.0 before 5.14.5 (the fixed version for 5.14.x) and from 5.15.0 but less than 5.15.3 (the fixed version for 5.15.x) are affected by this vulnerability. \nFix:\n\nBamboo 5.15.3 is available for download from <https://www.atlassian.com/software/bamboo/download>. \nBamboo 5.14.5 is available for download from <https://www.atlassian.com/software/bamboo/download-archives>. \nHotfix: \nThe preferred fix is to upgrade your Bamboo using one of the links from the Fix section. If you cannot schedule an upgrade immediately, you can replace the affected library as a temporary workaround.\n\nBamboo 5.9.x, 5.10.x, 5.11.x, 5.12.x - use struts2-core-2.3.16.3-atlassian-7.jar \nBamboo 5.13.x - use struts2-core-2.5.1-atlassian-11.jar (this jar has struts2 version 2.5.1 with the same fix applied in version 2.5.10.1) \nTo replace the library, remove the existing struts2-core library from $BAMBOO_DIR/WEB-INF/lib\n\n**2) CVE-2017-9805** , which affects the Struts REST plugin that is not used by Bamboo. It has been determined that Bamboo is not vulnerable to either Struts vulnerability as the vulnerability exists on the struts REST plugin which is not bundled in the Bamboo package. \nCVE-2017-9805, which affects the Struts REST plugin that is not used by Bamboo. It has been determined that Bamboo is not vulnerable to either Struts vulnerability as the vulnerability exists on the struts REST plugin which is not bundled in the Bamboo package. \nAlthough our applications were not affected, we have an improvement request to track the struts upgrade:\n\n<https://jira.atlassian.com/browse/BAM-18672>\n\n<br />\n\n**3)CVE-2018-11776**\n\nOur security team has investigated CVE-2018-11776 and we can confirm that no Atlassian products are affected by this vulnerability -- this includes Bamboo. While we do use Struts for some products, they are not configured in a way that would leave them open to this bug. But as an extra precaution, we are updating all of the products that use Struts to the latest version.\n\nBamboo nor any of our products are vulnerable to this CVE. This is due to a value within struts enabling the vulnerability to be actionable.\n\nThe depends on the \"alwaysSelectFullNamespace\" flag to be set to \"true\". In Bamboo, this is set to false, globally.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Bamboo-questions/How-to-check-the-version-of-apache-structs-in-bamboo-server-7-0/qaq-p/2716939 | null |
{
"author": "[email protected]",
"title": "Export/Import DB from Linux to Windows Server",
"body": "Is it possible to export the DB from a Linux server and then import it to a new Windows server?\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello [hal_mathis_powerschool_com](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5511987),\n\nWelcome to Atlassian community.\n\nI believe you are talking about Bamboo Export and Import functionality. You should be able to export data from Bamboo running on Linux and Import to another Instance running on windows server.\n\nFor more information read [Cloning a Bamboo instance](https://confluence.atlassian.com/bamboo/cloning-a-bamboo-instance-289277407.html)\n\nRegards,\n\nShashank Kumar\n\n**\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] | https://community.atlassian.com/t5/Bamboo-questions/Export-Import-DB-from-Linux-to-Windows-Server/qaq-p/2715877 | null |
{
"author": "Varun Kins",
"title": "Bamboo Install 9.6.2 fails",
"body": "Trying to set up bamboo 9.6.2 and running into this following problem\n\norg.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener instance of class \\[com.atlassian.bamboo.upgrade.UpgradeLauncher\\] \njava.lang.NullPointerException: Cannot invoke \"com.atlassian.bamboo.setup.BootstrapManager.isSetupComplete()\" because \"bootstrapManager\" is null \nat com.atlassian.bamboo.upgrade.UpgradeLauncher.upgradeAndStartBamboo(UpgradeLauncher.java:101) \nat com.atlassian.bamboo.upgrade.UpgradeLauncher.contextInitialized(UpgradeLauncher.java:56) \nat org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4462) \nat org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:4914) \nat org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:171) \nat org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1332) \nat org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1322) \nat java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264) \nat org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75) \nat java.base/java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:145) \nat org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:866) \nat org.apache.catalina.core.StandardHost.startInternal(StandardHost.java:794) \nat org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:171) \nat org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1332) \nat org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1322) \nat java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264) \nat org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75) \nat java.base/java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:145) \nat org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:866) \nat org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:248) \nat org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:171) \nat org.apache.catalina.core.StandardService.startInternal(StandardService.java:433) \nat org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:171) \nat org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:925) \nat org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:171) \nat org.apache.catalina.startup.Catalina.start(Catalina.java:735) \nat java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) \nat java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) \nat java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) \nat java.base/java.lang.reflect.Method.invoke(Method.java:568) \nat org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:345) \nat org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:473) \n24-May-2024 10:11:06.192 INFO \\[main\\] org.apache.catalina.core.ApplicationContext.log Closing Spring root WebApplicationContext\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Varun,\n\nWelcome to Atlassian community.\n\nThe error message here is not very clear, can you check **\\<bamboo-home\\>atlassian-bamboo.log** file and see where the error started first, that will tell us better about the problem and the possible solution.\n\nRegards,\n\nShashank Kumar\n",
"comments": null
}
] | https://community.atlassian.com/t5/Bamboo-questions/Bamboo-Install-9-6-2-fails/qaq-p/2708022 | null |
{
"author": "Bamboo user",
"title": "build success and failed notification not getting on teams",
"body": "I have added email receipt in notification but not getting notification in teams. \nI don't have ms teams option in notification to connect webhook connector\n"
} | [
{
"author": "Move Work Forward",
"body": "Hi,\n\nYou don't see Microsoft Teams option because you have not installed [Microsoft Teams Bamboo Connector](https://marketplace.atlassian.com/apps/1216442/microsoft-teams-bamboo-connector?hosting=datacenter&tab=overview&utm_source=community&utm_medium=forum&utm_campaign=2707619).\n\nGive it a go.\n\nCheers, \nLeo\n",
"comments": [
{
"author": "Bamboo user",
"body": "Is there any other way to get notifications ?\n"
},
{
"author": "Move Work Forward",
"body": "Yes. Check out this guide (includes a video demo) - <https://help.moveworkforward.com/MTBAC/microsoft-teams-bamboo-connector-guide>\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/build-success-and-failed-notification-not-getting-on-teams/qaq-p/2707619 | null |
{
"author": "Arun Sankar",
"title": "Need Assistance with Querying Project and Plan Details in Bamboo for a Specific User",
"body": "**Hello Atlassian Community,**\n\nI am currently developing a web application that integrates with Bamboo. The application needs to programmatically determine which projects and plans a specific user has access to, whether they are newly created or previously assigned.\n\n**Problem Statement:**\n\nI need to display the project and plan details for the logged-in user. When I query the database, I can successfully retrieve details for the newly created projects and plans. However, I am unable to fetch the details for the existing projects and plans that the user should have access to. This leads me to believe that my query might be incorrect or that I might need to query different tables.\n\nHere is a summary of what I need to achieve:\n\n* Retrieve all projects and plans accessible to a specific user (both newly created and existing ones).\n* Ensure that the query accounts for the user's permissions, including those granted via group memberships.\n\n**Current Query:**\n\n```\nWITH UserGroups AS (\nSELECT cu.user_name AS sid\nFROM cwd_user cu\nWHERE cu.user_name = 'arunsa'\nUNION\nSELECT cg.group_name AS sid\nFROM cwd_membership cm\nJOIN cwd_group cg ON cm.parent_id = cg.id\nWHERE cm.lower_child_name = 'arunsa'\n),\nProjectPermissions AS (\nSELECT DISTINCT\np.title AS PROJECT_NAME,\nNULL AS PLAN_NAME\nFROM acl_entry ae\nJOIN acl_object_identity aoi ON ae.acl_object_identity = aoi.id\nJOIN project p ON aoi.object_id_identity::bigint = p.project_id\nWHERE ae.granting = TRUE\nAND ae.sid IN (SELECT sid FROM UserGroups)\n),\nPlanPermissions AS (\nSELECT DISTINCT\np.title AS PROJECT_NAME,\nb.title AS PLAN_NAME\nFROM acl_entry ae\nJOIN acl_object_identity aoi ON ae.acl_object_identity = aoi.id\nJOIN build b ON aoi.object_id_identity::bigint = b.build_id\nJOIN project p ON b.project_id = p.project_id\nWHERE ae.granting = TRUE\nAND ae.sid IN (SELECT sid FROM UserGroups)\n)\nSELECT DISTINCT\nPROJECT_NAME,\nPLAN_NAME\nFROM (\nSELECT * FROM ProjectPermissions\nUNION ALL\nSELECT * FROM PlanPermissions\n) AS CombinedNames\nORDER BY PROJECT_NAME, PLAN_NAME NULLS FIRST;\n```\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Arun,\n\nWelcome to Atlassian community.\n\nI believe what you are looking for can be found at [How to retrieve user and group access mappings / permissions from the Bamboo database](https://confluence.atlassian.com/bamkb/how-to-retrieve-user-and-group-access-mappings-permissions-from-the-bamboo-database-859516551.html)\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Arun Sankar",
"body": "[@Shashank Kumar](/t5/user/viewprofilepage/user-id/4693340)\n\nThank you for your help. However, the current query retrieves all projects and plans created by the user, as well as projects assigned to the user. Unfortunately, it does not retrieve plans assigned (or with permissions granted) to the user.\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Arun,\n\nThe below 2 queries from the link which I provided provides Project and plan permissions granted to each user.\n\n\\* **Bamboo project permission**\n\n SELECT PROJECT.TITLE AS PROJECT_NAME, PROJECT_KEY, (CASE WHEN AE.TYPE = 'PRINCIPAL' THEN 'USER' WHEN AE.TYPE = 'GROUP_PRINCIPAL' THEN 'GROUP' END) as USER_OR_GROUP, (CASE WHEN AE.SID = 'ROLE_ANONYMOUS' THEN 'Anonymous users' WHEN AE.SID = 'ROLE_USER' THEN 'Logged in users' ELSE AE.SID END) AS NAME, MASK, (CASE WHEN MASK = 4 THEN 'CREATE_PLAN' WHEN MASK = 16 THEN 'ADMIN' WHEN MASK = 1 THEN 'VIEW PROJECT' WHEN MASK = 1024 THEN 'CREATE REPOSITORY' END) as PERMISSION_TYPEFROM ACL_ENTRY AS AE JOIN ACL_OBJECT_IDENTITY AS AOI ON AE.ACL_OBJECT_IDENTITY = AOI.ID JOIN PROJECT ON AOI.OBJECT_ID_IDENTITY = PROJECT.PROJECT_IDWHERE AE.GRANTING = trueORDER BY PROJECT_NAME, PERMISSION_TYPE;\n\n\\* **Bamboo plan Permission**\n\n SELECT PROJECT.TITLE AS PROJECT_NAME, BUILD.TITLE AS PLAN_NAME, BUILD.FULL_KEY AS PLAN_KEY, (CASE WHEN AE.TYPE = 'PRINCIPAL' THEN 'USER' WHEN AE.TYPE = 'GROUP_PRINCIPAL' THEN 'GROUP' END) as USER_OR_GROUP, (CASE WHEN AE.SID = 'ROLE_ANONYMOUS' THEN 'Anonymous users' WHEN AE.SID = 'ROLE_USER' THEN 'Logged in users' ELSE AE.SID END) AS NAME, MASK, (CASE WHEN MASK = 1 THEN 'VIEW' WHEN MASK = 2 THEN 'EDIT' WHEN MASK = 16 THEN 'ADMIN' WHEN MASK = 64 THEN 'BUILD' WHEN MASK = 128 THEN 'CLONE' WHEN MASK = 2048 THEN 'VIEW CONFIGURATION' END) as PERMISSION_TYPEFROM ACL_ENTRY AS AE JOIN ACL_OBJECT_IDENTITY AS AOI ON AE.ACL_OBJECT_IDENTITY = AOI.ID JOIN BUILD AS BUILD ON AOI.OBJECT_ID_IDENTITY = BUILD.BUILD_ID JOIN PROJECT ON BUILD.PROJECT_ID = PROJECT.PROJECT_IDWHERE AE.GRANTING = true AND BUILD.BUILD_TYPE = 'CHAIN'ORDER BY PLAN_KEY, NAME, PERMISSION_TYPE;\n\n<br />\n\nRegards,\n\nShashank kumar\n\nIf you are looking for anything specific can you please let me know with an example!\n"
},
{
"author": "Arun Sankar",
"body": "[@Shashank Kumar](/t5/user/viewprofilepage/user-id/4693340)\n\nI am attaching the project and plan details as shown in the Bamboo dashboard, along with the query and the query result from the database.\n\n**Bamboo Dashboard Details:**\n\n**![Screenshot 2024-06-03 123352.png](https://community.atlassian.com/t5/image/serverpage/image-id/327433iE446542E10B652D0/image-size/large?v=v2&px=999 \"Screenshot 2024-06-03 123352.png\")**\n\n**Database Query**:\n\n![Query.png](https://community.atlassian.com/t5/image/serverpage/image-id/326028i3D642ACD8B0ACAB3/image-size/large?v=v2&px=999 \"Query.png\")\n\n**Query Result**:\n\n![Query result.png](https://community.atlassian.com/t5/image/serverpage/image-id/326026iF700BCDE0B46AC85/image-size/large?v=v2&px=999 \"Query result.png\")\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Arun,\n\nThe Database is the source of truth, Bamboo Dashboard can be little misleading.\n\nFor example the Project and Plans which you are able to see probably for these the default setting allows any logged in user to view the project or plans, you can validate this my going to the permission tab of the projects and the plans.\n\nOther case can be your user id is part of a group which has access to these plans then the above queries won't capture that.\n\nRegards,\n\nShashank Kumar\n"
},
{
"author": "Arun Sankar",
"body": "[@Shashank Kumar](/t5/user/viewprofilepage/user-id/4693340)\n\nI understand that the database is the source of truth and that the Bamboo Dashboard can sometimes be misleading. However, I have granted project and plan permissions to the user, so this information should be stored somewhere. When fetching this data, it should provide all the details, right?\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Arun,\n\nThe details related to access are stored in below 2 tables\n\n\\* acl_entry\n\n\\* acl_object_identity\n\nThese are then linked to Either Project table or Build table to fetch respective Project or Build plans details.\n\nCan you do the following and check\n\n1. I assume you have provide user **arunsa**access to the Project and plans in Bamboo separately and not via group access, please confirm if my understanding is wrong\n\n2. If the above case is true you'll be able to see the permissions granted under plan and Project permission settings on the Bamboo GUI for both Project and Plans, can you confirm that.\n\n3. Now can you run this simple query\n\n**select** **\\*** **from** acl_entry **where** sid**=** '**arunsa**' - This will give you lot of rows, make a note of distinct acl_object_identifty\n\n**select** **\\*** **from** acl_object_identity **where** id **in** () - Pass all the distinct acl_object_identifty here\n\nValidate how many distinct **com.atlassian.bamboo.chains.DefaultChain**entries are coming under object_id_class\n\nAll the object_id_identity is nothing but build_id from build table which tell you how many plans this user has access to.\n\nSo you can reverse Engineer this and check this.\n\nRegards,\n\nShashank Kumar\n"
},
{
"author": "Arun Sankar",
"body": "[@Shashank Kumar](/t5/user/viewprofilepage/user-id/4693340)\n\n1. Yes, I've granted user 'arunsa' access to the project and plans in Bamboo separately.\n2. Yes, I can see the permissions granted under both project and plan settings in the Bamboo GUI.![Screenshot 2024-06-03 130826-fotor-20240603132925.png](https://community.atlassian.com/t5/image/serverpage/image-id/327454i2BF6E5E9ED66D594/image-size/large?v=v2&px=999 \"Screenshot 2024-06-03 130826-fotor-20240603132925.png\")\n3. Not all projects and plans are returned when executing the query as mentioned. There is a discrepancy between the access shown in the GUI and the results from the query.\n\nPoint in case : \nQuery response: \n\n![Screenshot 2024-06-03 133344.png](https://community.atlassian.com/t5/image/serverpage/image-id/327456iA012165056932027/image-size/large?v=v2&px=999 \"Screenshot 2024-06-03 133344.png\")![Screenshot 2024-06-03 133545.png](https://community.atlassian.com/t5/image/serverpage/image-id/327455iFB888A74156D6F80/image-size/large?v=v2&px=999 \"Screenshot 2024-06-03 133545.png\")\n\nHere, I am able to see only one com.atlassian.bamboo.chains.DefaultChain, which is \"Test\" (plans of test) that I created. The remaining two (plans of Project 1 and Project 2) have assigned permissions that are visible in the GUI, but I am unable to fetch them using the query.\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/Need-Assistance-with-Querying-Project-and-Plan-Details-in-Bamboo/qaq-p/2708504 | [
"atlassian",
"database",
"mysql",
"permission",
"plan",
"postgres",
"project",
"rds",
"user",
"user-group"
] |
{
"author": "PaulK",
"title": "Bamboo Add-on - EventListener for variable create/update/delete",
"body": "Hello,\n\nI am trying to write a add-on for bamboo that listens for changes to either project/plan or deployment environment variable changes.\n\nI can perform the task I need based on a plans variable changing using the \"PlanConfigurationChangedAnalyticsEvent\" hook.\n\nBut I am unable to find any Events that are been fired when variables are added/modified/deleted on either Projects or Deployment Environments.\n\nIs this just missing? or am I missing something!?\n\nThanks\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Pauk,\n\nWelcome to Atlassian community.\n\nI believe your query would be better answered at Atlassian Developer community just make sure you are choosing Bamboo Development under category. at <https://community.developer.atlassian.com/>\n\nRegards,\n\nShashank Kumar\n",
"comments": null
}
] | https://community.atlassian.com/t5/Bamboo-questions/Bamboo-Add-on-EventListener-for-variable-create-update-delete/qaq-p/2704968 | null |
{
"author": "swati.awate",
"title": "Unable to publish artifact",
"body": "How to supress the error message coming from log\n\n: Unable to publish artifact \\[PDFReport\\]: the source directory C:\\\\Users\\\\\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\\\xml-data\\\\build-dir\\\\PDFGEN-TES-JOB1\\\\Checkmarx\\\\Reports does not exist.\n\nFollowing are the configurations which I had done at job level:\n\n![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/324407i09EAF898850DBCE3/image-size/large?v=v2&px=999 \"Capture.PNG\")![Capture2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/324410i35C13B979A4969A1/image-size/large?v=v2&px=999 \"Capture2.PNG\")![Capture1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/324411i004FAEA76697FF87/image-size/large?v=v2&px=999 \"Capture1.PNG\")\n"
} | [
{
"author": "Khushboo Gupta",
"body": "Hello [@swati.awate](/t5/user/viewprofilepage/user-id/5441352)\n\nWelcome to Atlassian community!\n\nThe error message you're seeing is indicating that the process is trying to access a directory to find the PDF report to publish, but it cannot find the specified directory.\n\nPost checking the screenshot from artifact definition it seems you have used forward slashes (/) which is for unix-like system, Windows uses backslashes (`\\`) as path separators.\n\nIn this case, you would use `Checkmarx\\Reports and similarly for copy patterns field too. `\n\n`Try following this and check if this works!`\n\nRegards,\n\nKhushboo Gupta\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] | https://community.atlassian.com/t5/Bamboo-questions/Unable-to-publish-artifact/qaq-p/2701063 | null |
{
"author": "Ma Ki",
"title": "Bamboo Rest API always returns 401 from Powershell",
"body": "Hello,\n\ni?m trying to access the Bamboo REST API from Powershell. I want to automate some configurations. When i send the Request with a tool like Bruno or Postman i will receive an correct answer. When using the exact same Request from Powershell (From within VSCode or native PowerShell cmd window) i always get an error \"System.Net.WebException: Der Remoteserver hat einen Fehler zur?ckgegeben: (401) Nicht autorisiert.\"\n\nI tried to use Invoke-WebRequest and/or Invoke-RestMethod. I encoded the Token in UTF-8, used EscapeDataString, \\[Net.SecurityProtocolType\\]::Tls12, Token in Single-Quote or Double-Quote and so on. I?m not able to get this working from Powershell. Is there any advice where to search for any clue?\n\nHere is my Powershell Code: \n\n```\n$token = \"<MyToken>\" # Access Token from Bamboo Profile\n$bambooheaders = @{\n Authorization = \"Bearer $token\"\n \"Content-Type\"=\"application/json\"\n}\n\n$url = 'http://<MyURL>/rest/api/latest/deploy/project/forPlan?planKey=PDCS-ZWZ'\n\ntry {\n $Response = Invoke-WebRequest -Uri $url -Headers $bambooheaders -Method Get \n Write-Host $Response\n} catch {\n Write-Host $_.Exception -ForegroundColor Red;\n}\n```\n\nAny help is much appreciated, since this is very frustrating.\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Ma Ki,\n\nWelcome to Atlassian community\n\nCan you use the above REST API as Curl in your powershell script task and let me know if you still see 401 error?\n\n```\ncurl -H \"Authorization: Bearer token_value\" \\\n-H 'Content-type: application/json' \\\n-H 'Accept: application/json' \\\n-X GET http://MYURL/rest/api/latest/deploy/project/forPlan?planKey=PDCS-ZWZ\n```\n\nReplace token-value and MYURL with correct values.\n\nRegards,\n\nshashank kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Ma Ki",
"body": "Hello.\n\nSorry for the late Response. The curl is the same as the Invoke-WebRequest. And even when trying i still get the error.\n\nBUT, i have solved it by coincidence. I tried some testings with Bruno and Postman in order to get multiple requests been sent out with different values. Within Postman i discovered that there is always an additional request, which said that the request has been forwarded. Delving into the Console Logs i found the issue. The URL has to be slightly altered in two ways:\n\n- It has to be **https** instead of http \nAND \n- you have to set the port (although it is default) to **:443**\n\n**-\\> https:\\\\\\\\\\<url\\>:443\\\\...**\n\nAfter that the request worked fine.\n\nIn the end a very simple solution, but finding the real error was a bummer.\n"
},
{
"author": "Shashank Kumar",
"body": "Thanks for letting us know the solution. Glad to know the issue is now solved!\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/Bamboo-Rest-API-always-returns-401-from-Powershell/qaq-p/2698172 | null |
{
"author": "Snehal Jadhav",
"title": "import and export data from bamboo",
"body": "whenever I try to import the bamboo data from a instance to b instance its vanish the previous data from that b bamboo instance and only a instance data get imported into it.But i want b bamboo data as well as a bamboo instance data in b instance.\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Snehal,\n\nWelcome to Atlassian community.\n\nWhen you use Import/Export the data from the previous Instance is deleted and data from the previous Instance is deleted, this is expected as per [Bamboo Import](https://confluence.atlassian.com/bamboo/importing-data-from-backup-289277260.html)\n\n* The import process will *delete* your Bamboo installation and restore data from a previous export of Bamboo. This includes login data, so you will need to know an administration login in the Bamboo data to be imported.\n\nRegards,\n\nShashank kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Snehal Jadhav",
"body": "this scenario is same for Jira ?\n"
},
{
"author": "Shashank Kumar",
"body": "Hey Snehal,\n\nIt may not be same for Jira, please post a question in Jira community to get the right answers.\n\nRegards,\n\nShashank Kumar\n"
},
{
"author": "Snehal Jadhav",
"body": "only 2 projects from existing BAMBOO to exported and importing these (which are exported projects) to other BAMBOO (which has already many projects \\& data) , it will work ?\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Snehal,\n\nSorry this won't work, you'll have to manually create the project the plans.\n\nHowever there is a feature request raised for the same since a long time \\> <https://jira.atlassian.com/browse/BAM-1223>, however it has not got much traction probably because of Bamboo specs which does the same thing but in a different way.\n\nRegards,\n\nShashank Kumar\n"
}
]
},
{
"author": "Anik Sengupta",
"body": "Adding to what Shashank said , if you want to keep the data in instance b intact and then use data in instance b You can by pass the import/export option i.e If your current instance has grown too large and export/import does not work, you can still clone your instance by using an alternative backup and restore strategy.\n\na) Stop the original Bamboo instance. \nb) Create a backup of the DB, rename it to DB backup of instance b \nc) Backup the \\<bamboo-home\\> directory in the new instance \nd) Transfer the compressed original \\<bamboo-home\\> directory from the old server to the new server where you installed the new Bamboo instance. \nd) Replace the content of the new \\<bamboo-home\\> directory with the unzipped \\<home-directory\\> content. \ne) Import the external database backup into the new DB instance \nf) Start the new Bamboo instance.\n",
"comments": [
{
"author": "Snehal Jadhav",
"body": "yes, we are doing import/export only. but whenever we are trying for import data from A bamboo to B bamboo , current data which is present in B bamboo it will get revoke automatically and the data which present in A bamboo its get imported . but we want both\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/import-and-export-data-from-bamboo/qaq-p/2699693 | null |
{
"author": "Steven Brannan",
"title": "Can cluster-node.properties be removed on single node installs",
"body": "Security scanners are finding issues with a certificate being used for port 9090 (clustering mode) can cluster-node.properties and or port 9090 be deleted on single node installations\n"
} | [
{
"author": "Eduardo Alvarenga",
"body": "Hello [@Steven Brannan](/t5/user/viewprofilepage/user-id/5478139),\n\nBamboo will listen to port 9090 and have a cluster-ready environment by design. There is no way to explicitly disable such feature.\n\nIf you would like to disable such behaviour, you'd have to block incoming traffic on port 9090 on your server by using a firewall or network filter rules.\n\nEduardo Alvarenga \nAtlassian Support APAC\n\n**--please don't forget to Accept the answer if the reply is helpful--**\n",
"comments": [
{
"author": "Steven Brannan",
"body": "Thank you. That is what I suspected. I will have the port blocked.\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/Can-cluster-node-properties-be-removed-on-single-node-installs/qaq-p/2696422 | null |
{
"author": "Bongani Buthelezi",
"title": "Bamboo Webhook Notification MS Teams",
"body": "Hello,\n\nI'm having issues with the Bamboo and MS Teams notification integration for my build plans using webhooks. The configuration seems to be okay but for some reason the notifications sent to my teams channel are blank. \n\nThe notifications are configured to alert on \"All Builds Completed\". Not sure yet which notification template I need to change for this to work as expected. \n\n![Bamboo MS Teams.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/323255i627321D308CE1329/image-size/large?v=v2&px=999 \"Bamboo MS Teams.PNG\")\n\nRespectfully,\n\nBongani Buthelezi\n"
} | [
{
"author": "Move Work Forward",
"body": "Hi [@Bongani Buthelezi](/t5/user/viewprofilepage/user-id/5486928)\n\nThank you for asking. Are you using [Microsoft Teams Bamboo Connector](https://marketplace.atlassian.com/apps/1216442/microsoft-teams-bamboo-connector?tab=overview&hosting=datacenter)?\n\nIf so, please contact [our support](https://moveworkforward.atlassian.net/servicedesk/customer/portal/1) and we'll glad to assist.\n\nThanks, \nLeo\n",
"comments": [
{
"author": "Bongani Buthelezi",
"body": "Hi Leo, \nThanks for your response. \n\nWe're not using the connector. On the Bamboo version 9.6.0 the Microsoft Teams \"Recipient type\" doesn't seem to exist hence we using the webhooks with the \"Incoming Webhook\" from the Teams channel configured. \n\n![Bamboo Notification.png](https://community.atlassian.com/t5/image/serverpage/image-id/323266i3ED18F17766A44D8/image-size/large?v=v2&px=999 \"Bamboo Notification.png\") \n\nI hope this helps. \n\nRespectfully,\n\nBongani Buthelezi\n"
},
{
"author": "Move Work Forward",
"body": "Hi,\n\nbut of course it will not work. Microsoft Teams does not understand the Bamboo webhooks.\n\nThis is one of the main reasons we built the Microsoft Teams Bamboo Connector.\n\nplease let me know if I can be of any help.\n\nRegards,\n\nLeo\n"
},
{
"author": "Bongani Buthelezi",
"body": "Thanks Leo. I tested with the Connector and it works just fine.\n"
},
{
"author": "Move Work Forward",
"body": "?\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/Bamboo-Webhook-Notification-MS-Teams/qaq-p/2695551 | null |
{
"author": "Matei Alexandru Nedelschi",
"title": "Run Only Incomplete Jobs From A Stage",
"body": "Is there a way to only run the incomplete jobs from a stage, rather than running the whole failed and incomplete jobs at once?\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Matei,\n\nWelcome to Atlassian community.\n\nYou can do this by clicking on Run Button and choosing \"Rerun failed/incomplete jobs only\", refer [Troubleshooting \"Rerun failed/incomplete jobs only\" option missing from dropdown for certain failed builds in Bamboo](https://confluence.atlassian.com/bamkb/troubleshooting-rerun-failed-incomplete-jobs-only-option-missing-from-dropdown-for-certain-failed-builds-in-bamboo-1115659730.html) which talks about the same thing.\n\nYou'll get that option when you first stop the whole running Build for that plan.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Matei Alexandru Nedelschi",
"body": "Hello Shashank,\n\nThank you for the response, I know about that option but, my question was that if I could somehow only run the incomplete jobs from a stage and leave the failed ones unchanged.\n\nKindest regards,\n\nMatei Nedelschi\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Matei,\n\nAs far as I am aware you cannot run a specific Job for a Plan.\n\nI was thinking may [REST API](https://developer.atlassian.com/server/bamboo/rest/api-group-api/#api-api-latest-queue-projectkey-buildkey-buildnumber-put) can help, but unfortunately there isin't.\n\nYour request is similar to this feature request raised <https://jira.atlassian.com/browse/BAM-21311> but it hasn't gathered much voting for being developed.\n\nRegards,\n\nShashank Kumar\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/Run-Only-Incomplete-Jobs-From-A-Stage/qaq-p/2694529 | null |
{
"author": "sangeetha",
"title": "Bamboo Deployment Live logs write to Log File",
"body": "Is there a way to capture live deployment logs and write a log during the deployment environment execution in Bamboo. Could see that the logs are placed in \"Bamboo-Home\"/temp/logspool before uploading to bamboo server. Is there a way to read the file before it gets uploaded to Bamboo server or any other mechanism of writing the logs to file\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Sangeetha,\n\nWelcome to Atlassian Community.\n\nIf you have enabled [Live log transmission](https://confluence.atlassian.com/bamboo/configuring-live-logs-transmission-1018270669.html) you'll be able to see the Live logs from the agent during the deployment process on Bamboo GUI.\n\nWhen the deployment is run these logs files are available on the agent file system and then transmitted to Bamboo server post build completion, you can try to read the file from the agent file system if you wish before it is transmitted to Bamboo server.\n\nLet me know if this answers your query ?\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "sangeetha",
"body": "Thanks for getting back. Our requirement to write the logs whichever is shown in Bamboo GUI to a logfile as a last step in the Deployment process. Could you please suggest the steps on achieving it. Currently I am able to get the Bamboo GUI Logs only after deployment has completed via REST API which does not meet our requirement. I am unable to get the exact path in Agent where the deployment logs are saved. Could see a log file getting created in Bamboo-Home\"/temp/logspool in Agent before it gets uploaded to server. Thats for a fraction of second which I could not read it.\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Sangeetha,\n\nYou'll find this file temporary under **\\<bamboo-agent-home\\>temp/log_spool**folder\n\nExample below\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/324403i6902C5D9DD2CF49E/image-size/large?v=v2&px=999 \"image.png\")\n\nHere 1900545 is the deployment project id\n\n1966081 is the deployment env id\n\n4227073 is the deployment result id of the deployment in progress\n\nRegards,\n\nShashank Kumar\n"
},
{
"author": "sangeetha",
"body": "Hi [@Shashank Kumar](/t5/user/viewprofilepage/user-id/4693340) . As mentioned earlier, yes I see the file for a fraction of second. But I could not read the file. Is there a possibility to read the file during the last task of the existing deployment.\n\nGet-Content : Cannot find path 'C:\\\\Users\\\\XXXX\\\\bamboo-agent-home\\\\temp\\\\log_spool\\\\1245185-1310721-1933314.txt' because \nit does not exist.\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Sangeetha,\n\nThe file will be immediately transferred to the Bamboo server the moment Build completes, that's the reason why you are not able to read the file.\n\nThere are few things you can do here.\n\n1. As you suggested you can read this file during the last task probably use a script task in Bamboo to read this file, there is no customised solution available within Bamboo to read this.\n\n2. You can probably put a sleep command within a final script task so that the build runs a little longer so that you have enough window to read this file outside of Bamboo.\n\nRegards,\n\nShashank Kumar\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/Bamboo-Deployment-Live-logs-write-to-Log-File/qaq-p/2695031 | null |
{
"author": "Udo Hagemann _Decadis AG_",
"title": "Does -Dbamboo.delete.remote.agents.on.going.offline=true work?",
"body": "Hi,\n\n[How to configure Bamboo to automatically delete offline remote agents \\| Bamboo \\| Atlassian Documentation](https://confluence.atlassian.com/bamkb/how-to-configure-bamboo-to-automatically-delete-offline-remote-agents-1375862917.html) informs about a new system property to automatically remove agents entering offline state. On a test 9.6.2 instance with JVM_SUPPORT_RECOMMENDED_ARGS containing \"-Dbamboo.delete.remote.agents.on.going.offline=true\", offline agents are still present after hours.\n\nHas anyone successfully configured this feature?\n\nKind regards!\n"
} | [
{
"author": "Eduardo Alvarenga",
"body": "Hello [@Udo Hagemann _Decadis AG_](/t5/user/viewprofilepage/user-id/4357514)\n\nThank you for the message. We are working internally to reproduce the issue and will get back to you soon.\n\nKind Regards,\n\nEduardo Alvarenga \nAtlassian Support APAC\n",
"comments": [
{
"author": "Eduardo Alvarenga",
"body": "Hello [@Udo Hagemann _Decadis AG_](/t5/user/viewprofilepage/user-id/4357514)\n\nWe detected that the latest Bamboo release was missing the *\"-Dbamboo.delete.remote.agents.on.going.offline=true\"* feature. However, we've rectified this and the feature should be included in the upcoming releases 9.6.3 and 10.0.0.\n\nWe apologize for any inconvenience caused.\n\nThank you and kind regards,\n\nEduardo Alvarenga \nAtlassian Support APAC\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/Does-Dbamboo-delete-remote-agents-on-going-offline-true-work/qaq-p/2692415 | null |
{
"author": "Mark Wolff",
"title": "Data Center Bamboo and academic license discount",
"body": "I work for a university research center and have been using Jira/Crucible/Crowd/Fisheye/Bamboo for more than a decade. I have a small Bamboo installation on an air-gapped network. I want to renew the license, but now it appears I move to data center. Not a problem. I am filling out an invoice for a new data center license of the same size to replace the old one, but I don't see the usual \"academic pricing\" box. I've been reading through the academic pricing article and Bamboo isn't mentioned as a product with a discount. Is Bamboo no longer part of the program?\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Mark,\n\nWelcome to Atlassian community.\n\nAs per [Bamboo Licensing](https://www.atlassian.com/licensing/bamboo) I can see Bamboo Data center does provide Academic License, see below\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/321870i383951F4883E4893/image-size/large?v=v2&px=999 \"image.png\") \n\nIf you are having any trouble in generating the right quote, I think contacting the Billing and Licensing team would be the right step to get this addressed.\n\n<https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/>\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] | https://community.atlassian.com/t5/Bamboo-questions/Data-Center-Bamboo-and-academic-license-discount/qaq-p/2688523 | [
"server"
] |
{
"author": "Arun Sankar",
"title": "Need Help with API to Programmatically Map Projects/Plans to Users or Groups in Bamboo",
"body": "Hello Atlassian Community, \n\nI am developing a web application that integrates with Bamboo, where we need to programmatically determine which projects and plans a specific user has access to. We're currently displaying a list of projects and plans for the logged-in user, but this is managed manually, and we're looking to automate this process. \n\nRequirements: \nAutomate the retrieval of projects and plans a specific user or group has access to in Bamboo. \nEnsure that the solution scales as the number of users and projects/plans grows. \nCurrent Setup: \nOur web app currently displays a list of projects and plans. This is based on manual configurations and lacks the desired automation for scaling. \nWe have explored the Bamboo REST API but found no direct way to fetch or manage user-specific access to projects and plans. \n\nSpecific Questions: \nIs there an existing API or method within Bamboo that allows fetching projects and plans accessible by a specific user or group? \nHas anyone implemented a custom solution or workaround---such as a plugin or script---that integrates with Bamboo to manage such permissions programmatically? \nAre there third-party tools or integrations that can facilitate this automation by interfacing directly with Bamboo or its database? \n\nConsiderations: \nWe are open to developing a custom plugin using the Atlassian SDK if that is the recommended approach. \nAny advice on handling potential security implications when exposing user-specific data would also be appreciated. \n\nI appreciate any guidance or references you can provide to help us automate this crucial aspect of our application. Looking forward to your suggestions and any shared experiences with similar challenges! \n\nThanks in advance.\n"
} | [
{
"author": "Anik Sengupta",
"body": "Hi Arun,\n\nWelcome to Atlassian Community !\n\nAs per your requirement , may be you can refer the below Knowledge base which has the list of SQL queries whichh will give you the mappings for Build Projects and Plans, Deployment Plans, Deployment Environments and Global Permissions.\n\n<https://confluence.atlassian.com/bamkb/how-to-retrieve-user-and-group-access-mappings-permissions-from-the-bamboo-database-859516551.html>\n\nLet us know if there's anything else we can do to assist -- we'd be happy to help.\n\n**Regards,** \n**Anik Sengupta**\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Arun Sankar",
"body": "Thanks [@Anik Sengupta](/t5/user/viewprofilepage/user-id/4672627) \nIs there any other alternate solution?\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/Need-Help-with-API-to-Programmatically-Map-Projects-Plans-to/qaq-p/2687496 | [
"app",
"atlassian",
"database",
"plan",
"project",
"rest-api",
"user-group"
] |
{
"author": "Ron Turner",
"title": "Using REST Api to query plan, stage, job and task detail",
"body": "I have created a Bamboo project ( version 9.2.11) with a plan that includes stages jobs and tasks. I have not yet built the project only configured the plan stages jobs and tasks.\n\nI am able to use the REST API to query project and plan information with no problem.\n\nFor example, \"<https://bamboo....../bamboo/rest/api/latest/project/>\\<PROJECT-KEY\\>\" returns my project name.\n\nFor example, \"<https://bamboo....../bamboo/rest/api/latest/project/>\\<PROJECT-KEY\\>?expand=plans\" returns a list of my plans\n\nFor example, \"<https://bamboo....../bamboo/rest/api/latest/plan/>\\<PLAN-KEY\\>?expand=stages\" returns stages for a given plan.\n\nThese all work fine. The issue comes in when I attempt to query deeper into a stage to get job and task information. What would the syntax be list out all the jobs in a stage? What about all the tasks in a job? What about the config information for a task?\n\nThanks\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Ron,\n\nWelcome to Atlassian Community.\n\nFor Jobs you can use the below REST API, details are available [here](https://developer.atlassian.com/server/bamboo/rest/api-group-api/#api-api-latest-search-jobs-plankey-get)\n\n```\n curl --request GET \\\n--user user_id:password \\\n--url 'http://bamboo921:8085/rest/api/latest/search/jobs/PLAN-KEY' \\\n--header 'Accept: application/json'\n```\n\nFor Tasks currently there is no REST API, however there is a feature request created you can refer for more details [BAM-20540 API to produce a list of build plans and their corresponding tasks](https://jira.atlassian.com/browse/BAM-20540)\n\nThere are couple of workarounds you can follow for example\n\n1. Export the plan as specs via REST API to view all the plans, Jobs and the Tasks\n\n2. Run a DB query to extract the result from the Database.\n\nDo let me know if anyone of the workarounds interests you, I'll try to help you with that.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] | https://community.atlassian.com/t5/Bamboo-questions/Using-REST-Api-to-query-plan-stage-job-and-task-detail/qaq-p/2685579 | null |
{
"author": "Dale Binkley",
"title": "How can I merge different branches of the same repository?",
"body": "I want to merge my dev branch into my test branch. I was trying to use the Bamboo Repository Commit task but not sure how to commit to a different branch.\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Dale,\n\nWelcome to Atlassian community.\n\nYou can look at [Bamboo Automatic branch merging](https://confluence.atlassian.com/bamboo/using-plan-branches-289276872.html#Usingplanbranches-Automaticbranchmerging) functionality to see if this helps you!\n\nRegards\n\nShashank Kumar\n\n**\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
},
{
"author": "Jyothi Charupalli",
"body": "Hi [@Dale Binkley](/t5/user/viewprofilepage/user-id/4737864) ,\n\nWelcome to Atlassian Community!\n\nIn Bamboo, for automatic branch merging we have two merging models if you choose to automate your branch merging:\n\n* *Branch Updater* --- a branch repo is kept up-to-date with changes to master. Note that changes on your master branch do not trigger branch builds.\n\n<!-- -->\n\n* *Gatekeeper* --- the default repo is only updated with changes in the branch that have built successfully.\n\nPlease refer to this document under \"Automatic branch merging\" section for more details. <https://confluence.atlassian.com/bamboo/using-plan-branches-289276872.html>\n\nBest Regards,\n\nJyothi \n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Dale Binkley",
"body": "this looks like it'll work- need some time to digest.\n\nThanks for the answer\n\nDale\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/How-can-I-merge-different-branches-of-the-same-repository/qaq-p/2683100 | [
"bitbucket"
] |
{
"author": "anshul gupta",
"title": "Digicert keylocket integration with bamboo",
"body": "Hello Community,\n\nWe need urgent help in digicert keylocker integration with bamboo. I sign the script using digicert keylocker. Manually I am able to run the script however when I try to run via bamboo task, it failed with authorization issue. Bamboo doesn't recognize digicert keylocker certificate.\n\nPlease help\n"
} | [
{
"author": "Khushboo Gupta",
"body": "Hello [@anshul gupta](/t5/user/viewprofilepage/user-id/5479626)\n\nI understand that you're encountering issues with Bamboo not recognizing the DigiCert KeyLocker certificate. Here are a few suggestions that might help resolve the issue:\n\n1.**Check the Bamboo build agent's permissions**: The user under which the Bamboo agent is running should have the necessary permissions to access and use the certificate. If the agent is running as a service, it might be using a different user context that does not have access to the certificate.\n\n2. **Import the certificate into the Java Keystore**: Bamboo, being a Java application, uses the Java Keystore for its certificates. You can try importing the DigiCert KeyLocker certificate into the Java Keystore used by Bamboo.\n\nHere is a command example to import a certificate into the Java Keystore:\n\n**keytool -import -alias myalias -file mycertificate.cer -keystore cacerts** \n\nReplace \\`myalias\\` with a unique name for this certificate in the Java Keystore, \\`mycertificate.cer\\` with the path to your certificate file, and \\`cacerts\\` with the path to the Java Keystore file used by your Bamboo installation (usually located in your Java installation directory under \\`jre/lib/security/cacerts\\`).\n\n3. **Configure Bamboo to use the certificate:** Script Task Configuration: Check how the script is executed in Bamboo. If it's a PowerShell script, you may need to add the `-File` parameter and ensure it's called with the necessary privileges. The task configuration should look something like this: **powershell -File \"path\\\\to\\\\script.ps1**\n\n4. **Execution Policy** : Bamboo's default shell is bash, so you need to make sure that your Bamboo task is configured to use PowerShell. Also, check the PowerShell execution policy on the Bamboo agent. If the execution policy is set to Restricted, scripts won't run. You can check the execution policy by running \\`**Get-ExecutionPolicy** \\` in PowerShell, and you can change it by running \\`**Set-ExecutionPolicy Unrestricted**\\` (Please consider the security implications before changing this setting).\n\n**Please let me know if you're still facing issues after trying these steps.**\n\nRegards,\n\nKhushboo Gupta\n\n**\\*please don't forget to Accept the answer if your query was answered\\***\n",
"comments": null
}
] | https://community.atlassian.com/t5/Bamboo-questions/Digicert-keylocket-integration-with-bamboo/qaq-p/2676355 | null |
{
"author": "Bongani Buthelezi",
"title": "Bamboo Tag Triggering",
"body": "Hello,\n\nWe are currently running on Bamboo version 9.6.0 ,but have been struggling to get the Tag trigger to work as expected with our Bitbucket Cloud repo following this documentation (<https://confluence.atlassian.com/bamboo/tag-triggering-1031180298.html>)\n\nNow I understand that the triggering will not work if done on the UI and needs to be pushed via CLI. \n\nIs it however mandatory to have the webhooks enabled for the tag triggers to work or is there something else we're missing.\n\n<br />\n\nRegards,\n\nBongani\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Bongani,\n\nWelcome to Atlassian community.\n\nI just did a quick testing on my Bamboo version 9.2.1 where I created a tag on Bitbucket cloud from the GUI and didn't create any Webhooks and the Build was trigerred for me, although it took sometime ard \\~5 mins for the build to be trigerred.\n\nIn the logs you can see the below message\n\n```\n2024-04-30 11:22:22,730 INFO [10-BAM::PlanExec:pool-13-thread-3] [TagBuildAction] Tag build for planKey=SHA-KEY, tagAndRevision=abcd 6d547000358cf446405ca79b13ebdb43b0ae7467\n```\n\n<br />\n\nBamboo tag detection follows the branch detection interval which is 5 minutes by default and adds a time 50% delay to that time so it won't compete with the branch check activities, meaning that tag detection will be running every 300 seconds with a delay of 150 seconds.\n\nMy Trigger looks like below\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/321291i545A3BDD683A710E/image-size/large?v=v2&px=999 \"image.png\")Can you retry these setting and let me know if this works for you, if not do you see any error in the logs?\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Bongani Buthelezi",
"body": "Hi Shashank\n\nThanks for your response. I just changed my settings in the tag trigger to match yours as suggested and still the build was not triggered. \n\nI'm not quite sure however which logs I need to check for errors since the build details are not on the plan history on Bamboo.\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Bongani,\n\nYou can start by looking at **\\<bamboo-home\\>logs\\>atlassian-bamboo.log** file to check if you are getting any errors.\n\nFor testing create a new tag and monitor the above logs to see if you see any errors regarding tag detection.\n\nRegards,\n\nShashank Kumar\n"
},
{
"author": "Bongani Buthelezi",
"body": "Hi Shashank,\n\n<br />\n\nApologies for the delayed response. I actually tried tailing the logs from both our Bamboo host server and the agent that we currently have the plan running on and no errors regarding the \"Tag detection\" or any other errors related to it are populating in there. \n\nThe only ERROR I could see was the ConnectionException one below but I dont really think this is related to anything with the Tag issue. \n\n2024-05-03 13:27:21,268 ERROR \\[xxxxxxxxxxxxxxxxxxxxxx\\] \\[Promise\\] \\<\\<chan#0 / chanreq for env\\>\\> woke to: net.schmizz.sshj.connection.Connect \nionException: Request failed \n\nRespectfully,\n\nBongani Buthelezi\n"
},
{
"author": "Bongani Buthelezi",
"body": "Im assuming something may have changed on the 9.6.0 version. I might have to also try on the same version 9.2.1 to see if the problem does persist on my side as well.\n"
},
{
"author": "Shashank Kumar",
"body": "Hi Bongani,\n\nWe may try to enable few more Debug logs in Bamboo to check the issue further, can you confirm one thing to me.\n\nIf you trigger the Build manually, is Bamboo able to checkout the Bitbucket Cloud repo and do the Build?\n\nRegards,\n\nShashank Kumar\n"
},
{
"author": "Bongani Buthelezi",
"body": "Yes, it seems so because I ran the plan manually following this documentation (<https://confluence.atlassian.com/bamboo/running-a-plan-build-manually-289276898.html>) for the customized manual build using one of the release tags I have attached on the branch in Bitbucket and it ran successfully.\n\nWe also have an SSH task included in the build that does a \"git clone\" on the repo Cloud. \n\nRegards,\n\nBongani\n"
},
{
"author": "Shashank Kumar",
"body": "Thanks for confirming this, this is little tricky why tag triggering is not working!\n\nCan you confirm one more thing for me before we start enabling Debug logs, please run the below query and let me know if the tag for which you are trying to build exists in the DB or not?\n\n**select** **\\*** **from** vcs_tag **where** **name** **=**'tag_name'\n\nReplace tag_name with the name of the tag.\n\nRegards,\n\nShashank Kumar\n"
},
{
"author": "Bongani Buthelezi",
"body": "Thanks for the heads up. \nThe VCS_TAG table is empty from what I can see. I ran **select \\* from** from the table.\n\nRegards,\n\nBongani\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Bongani,\n\nThanks for confirming this\n\nBamboo will keep track of all tags from a VCS repository and store them on the VCS_TAG table in the database. When Bamboo scans for tags it compares with the data already present on that table and if there is a match, no triggers are actioned as it understands the tag is already present and was \"already triggered\" in the past.\n\nIf the tag entry is removed from the database, Bamboo will treat it as it was a new tag.\n\nIn your case it is empty which means Bamboo is not able to read the tags for this Bitbucket cloud repository.\n\nLet's check couple of things.\n\n1. Just make sure you have done all the settings as per [Tag Trigerring](https://confluence.atlassian.com/bamboo/tag-triggering-1031180298.html)\n\n2. If all steps in 1 is okay and still the Tag trigerring is not working you can try one of manual Tag triggering and let me know if this works.\n\nTo perform a **Run Customised** build:\n\n1. From any UI screen where the **Run** dropdown is present for a particular plan, e.g. when viewing or editing a plan:\n2. **Run \\>\\> Run Customised**\n3. Enter the tag name in the **Revision** field\n\nLet me know the results of the above 2\n\nCan you also check if by any chance you have the below property configured in your setenv.sh or setenv.bat file\n\n atlassian.bamboo.tag.detection.disable=true \n\nRegards,\n\nShashank Kumar\n"
},
{
"author": "Bongani Buthelezi",
"body": "It doesn't look like its updating the VCS_TAG table at all from what I can see, but below is my response to your suggestions.\n\n1. Everything looks good from the Tag Triggering page.\n\n2. I tried the manual customised run and the plan runs successfully when I use the same tag I attached on the Bitbucket Cloud Repo in the revision field.\n\n3. I have also verified that the file setenv.sh doesn't have the tag detection disabled.\n\nRespectfully,\n\nBongani\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Bongani,\n\nWith the manual test we can confirm that Bamboo is able to connect to Bitbucket cloud and even read the tags and do the build.\n\nI think you'll need to add the below Debug logs in Bamboo, refer the attached to understand how to do it [Configuring the level of logging on the Bamboo server](https://confluence.atlassian.com/bamboo/logging-in-bamboo-289277239.html#LogginginBamboo-ConfiguringthelevelofloggingontheBambooserver)\n\n* com.atlassian.bamboo.plugins.git=ALL\n* com.atlassian.bamboo.v2.trigger.DefaultChangeDetectionManager=DEBUG\n* com.atlassian.bamboo.plan.branch.BranchDetectionServiceImpl=DEBUG\n\n**WARNING** : DEBUG logs may be very verbose!\n\nYou can add the above Debug logs and immediately create a new tag in Bitbucket cloud and monitor the below logs in Bamboo, it will give you information about why tag trigger is not working\n\n\\<bamboo-home\\>logs\\>atlassian-bamboo.log\n\nDo let me know if you get anything related in the logs.\n\nYou can remove these Debug logs 15-20 mins after you have created the Tag\n\nRegards,\n\nShashank Kumar\n"
},
{
"author": "Bongani Buthelezi",
"body": "Hi Shashank, \n\nI manged to add the logs as explained and the error I got when I add a new tag is as per below just can't really determine what needs to be done to resolve this. \n\n```\n\n\n2024-05-09 07:51:53,126 ERROR [22-TagDetectionBackgroundThread:pool-23-thread-2] [TagDetectionServiceImpl] An exception occurred when trying to read and handle tags from repository\ncom.atlassian.bamboo.repository.RepositoryException: Use NativeGitHelper for getting tags list\nat com.atlassian.bamboo.plugins.git.v2.GitTagsHandler.getAllTagsFromRepository(GitTagsHandler.java:65) ~[?:?]\nat com.atlassian.bamboo.plugins.bitbucket.v2.BitbucketCloudTagsHandler.getAllTagsFromRepository(BitbucketCloudTagsHandler.java:20) ~[?:?]\nat com.atlassian.bamboo.tag.service.TagDetectionServiceImpl.lambda$detectTagsForRepository$1(TagDetectionServiceImpl.java:88) ~[atlassian-bamboo-core-9.6.0.jar:?]\nat com.atlassian.bamboo.tag.service.TagDetectionServiceImpl.lambda$useVcsTagHandler$18(TagDetectionServiceImpl.java:274) ~[atlassian-bamboo-core-9.6.0.jar:?]\nat com.atlassian.bamboo.variable.CustomVariableContextImpl.withVariableSubstitutor(CustomVariableContextImpl.java:115) ~[atlassian-bamboo-core-9.6.0.jar:?]\nat com.atlassian.bamboo.tag.service.TagDetectionServiceImpl.useVcsTagHandler(TagDetectionServiceImpl.java:275) ~[atlassian-bamboo-core-9.6.0.jar:?]\nat com.atlassian.bamboo.tag.service.TagDetectionServiceImpl.detectTagsForRepository(TagDetectionServiceImpl.java:87) ~[atlassian-bamboo-core-9.6.0.jar:?]\nat com.atlassian.bamboo.tag.service.TagDetectorThread$1.run(TagDetectorThread.java:26) ~[atlassian-bamboo-core-9.6.0.jar:?]\nat com.atlassian.bamboo.plugin.BambooPluginUtils$Runnable.call(BambooPluginUtils.java:108) ~[atlassian-bamboo-core-9.6.0.jar:?]\nat com.atlassian.bamboo.plugin.BambooPluginUtils$Runnable.call(BambooPluginUtils.java:101) ~[atlassian-bamboo-core-9.6.0.jar:?]\nat com.atlassian.bamboo.plugin.BambooPluginUtils.callUnsafeCode(BambooPluginUtils.java:55) ~[atlassian-bamboo-core-9.6.0.jar:?]\nat com.atlassian.bamboo.tag.service.TagDetectorThread.run(TagDetectorThread.java:50) ~[atlassian-bamboo-core-9.6.0.jar:?]\nat com.atlassian.bamboo.utils.BambooRunnables$1.run(BambooRunnables.java:48) ~[atlassian-bamboo-api-9.6.0.jar:?]\nat com.atlassian.bamboo.security.ImpersonationHelper.runWith(ImpersonationHelper.java:26) ~[atlassian-bamboo-api-9.6.0.jar:?]\nat com.atlassian.bamboo.security.ImpersonationHelper.runWithSystemAuthority(ImpersonationHelper.java:17) ~[atlassian-bamboo-api-9.6.0.jar:?]\nat com.atlassian.bamboo.security.ImpersonationHelper.lambda$makeRunnableWithSystemAuthority$0(ImpersonationHelper.java:38) ~[atlassian-bamboo-api-9.6.0.jar:?]\nat java.lang.Thread.run(Thread.java:829) ~[?:?]\nCaused by: java.lang.UnsupportedOperationException: Use NativeGitHelper for getting tags list\nat com.atlassian.bamboo.plugins.git.JGitOperationHelper.getTagsForRepository(JGitOperationHelper.java:404) ~[?:?]\nat com.atlassian.bamboo.plugins.git.v2.GitTagsHandler.getAllTagsFromRepository(GitTagsHandler.java:53) ~[?:?]\n```\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Bongani,\n\nI guess you have found something substantial which tells about the problem, see the error message below \\> **Use NativeGitHelper for getting tags list**\n\n```\nERROR [22-TagDetectionBackgroundThread:pool-23-thread-2] [TagDetectionServiceImpl] An exception occurred when trying to read and handle tags from repository\ncom.atlassian.bamboo.repository.RepositoryException: Use NativeGitHelper for getting tags list\n```\n\nI think the problem is with the GIT which you are using, looking at the stack trace I can see you are using **JGIT** , which is not supporting the operations which Bamboo is doing during the tag triggering. Also Bamboo 9.6 does not support **JGIT**\n\n```\ncom.atlassian.bamboo.plugins.git.JGitOperationHelper.getTagsForRepository(JGitOperationHelper.java:404) ~[?:?]\nat \n```\n\nCan you Install native GIT with version 2.35 and later on your Bamboo server and see if this problem is solved, if you are using remote agents then the Git Version should be updated there as well.\n\nOnce you Install Native GIT, please check if this is listed in **?? \\> Overview \\> Server Capability**page\n\nLet me know if this solves your problem\n\nRegards,\n\nShashank Kumar\n"
},
{
"author": "Bongani Buthelezi",
"body": "Hi Shashank,\n\nI have now installed the native Git on both the Bamboo server and our agent and also verified from the Server capabilities that GIT is successfully installed as mentioned.\n\n1. The VCS_TAG table on the DB now has been updated with all the relevant tags that I have attached on the plan branch on bitbucket. \n\n2. I'm not sure if its processing all the tags hence its taking time but I don't see any errors relating to the tag detection anymore but the builds on Bamboo dashboard don't seem to be updating with any runs just as yet.\n\n```\n2024-05-09 11:12:36,530 INFO [http-nio-8085-exec-11 url: /agentServer/GetFingerprint.action] [RemoteAgentManagerImpl] A remote agent is loading on xxxxxxxxxxxxxxx (xxxxxxxxxxxxx).\n2024-05-09 11:14:23,114 DEBUG [scheduler_Worker-10] [BranchDetectionServiceImpl] Request for detecting branches for repository: 753665\n2024-05-09 11:14:23,114 DEBUG [11-BranchDetectionBackgroundThread:pool-12-thread-3] [BranchDetectionServiceImpl] Detecting branches for repository 753665\n2024-05-09 11:14:23,117 DEBUG [11-BranchDetectionBackgroundThread:pool-12-thread-3] [BranchDetectionServiceImpl] Found following plans using repository 753665:\n2024-05-09 11:14:23,118 DEBUG [11-BranchDetectionBackgroundThread:pool-12-thread-3] [BranchDetectionServiceImpl] No plan with automatic branch management is using repository 753665 as default repository\n2024-05-09 11:16:53,132 DEBUG [22-TagDetectionBackgroundThread:pool-23-thread-1] [GitCommandProcessor] Running in /: [/usr/bin/git version]\n2024-05-09 11:16:53,132 DEBUG [22-TagDetectionBackgroundThread:pool-23-thread-1] [GitCommandBuilder] GIT_SSH_VARIANT=\"ssh\" SSH_ASKPASS=\"/bin/echo\"\n2024-05-09 11:16:53,146 DEBUG [22-TagDetectionBackgroundThread:pool-23-thread-1] [NativeGitOperationHelper] beforeRepositoryAccess is writing to credentials file: /opt/atlassian/bamboo/atlassian-bamboo-9.6.0/temp/gitCredentialsxxxxxxxxxxxxxxxxxxxx.tmp\n2024-05-09 11:16:53,148 DEBUG [22-TagDetectionBackgroundThread:pool-23-thread-1] [GitCommandProcessor] Running in /opt/atlassian/bamboo/atlassian-bamboo-9.6.0/temp: [/usr/bin/git -c credential.helper= -c 'credential.helper=store --file=/opt/atlassian/bamboo/atlassian-bamboo-9.6.0/temp/gitCredentials4925885322607312541.tmp' ls-remote --tags {bitbucketcloud_repo_url}]\n2024-05-09 11:16:53,148 DEBUG [22-TagDetectionBackgroundThread:pool-23-thread-1] [GitCommandBuilder] GIT_SSH=\"/opt/atlassian/bamboo/atlassian-bamboo-9.6.0/temp/bamboo-ssh.2958cbb8.sh\" GIT_SSH_VARIANT=\"ssh\" SSH_ASKPASS=\"/bin/echo\"\n2024-05-09 11:16:54,842 DEBUG [550:StdoutHandler [/usr/bin/git]] [RemoteTagsOutputHandler] Processing line: 03b3fbfb2177727749eea04dcfbeb861f052d55b refs/tags/23.3.3\n2024-05-09 11:16:54,842 DEBUG [550:StdoutHandler [/usr/bin/git]] [RemoteTagsOutputHandler] Processing line: 763bf460db31669478fc3caa2c6fccbd16029d5d refs/tags/23.3.3^{}\n2024-05-09 11:16:54,842 DEBUG [550:StdoutHandler [/usr/bin/git]] [RemoteTagsOutputHandler] Found annotated tag refs/tags/23.3.3 for revision 03b3fbfb2177727749eea04dcfbeb861f052d55b\n2024-05-09 11:16:54,843 DEBUG [550:StdoutHandler [/usr/bin/git]] [RemoteTagsOutputHandler] Processing line: 445919b61a48fb9686308f9f83696bab48507a46 refs/tags/24.2.1.1\n```\n\n<br />\n\nThanks yet again for your assistance. \n\nRegards,\n\nBongani\n"
},
{
"author": "Bongani Buthelezi",
"body": "I just needed to wait abit longer but I just tested now again with a new tag and the build worked just fine.\n\n```\n\n2024-05-09 14:47:55,840 INFO [15-BAM::PlanExec:pool-16-thread-2] [TagBuildAction] Tag build for planKey=DEV-RPB, tagAndRevision=abcde 88c50a6a225817edd7ba2aa93470a67b448c6725\n```\n\n<br />\n\nThanks again Shashank\n\nRespectfully,\n\nBongani Buthelezi\n"
},
{
"author": "Shashank Kumar",
"body": "Hey Bongani,\n\nGlad to know that it worked out!\n\nCheers\n\nShashank Kumar\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/Bamboo-Tag-Triggering/qaq-p/2685175 | null |
{
"author": "ramesh.rangaswamy",
"title": "Iam trying to enable ephermal agent to OpenShift cluster Config file not found at Bamboo shared home",
"body": "Iam trying to enable ephemeral agent to OpenShift cluster through bamboo. In bamboo Overview \\> ephemeral agent \\> configuration the test connection failed saying Config file not found at Bamboo shared home\n\nMy config location is /data/bamboo/bamboo-home-9.2.1/config\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Ramesh,\n\nWelcome to Atlassian community.\n\nAs per [Enabling ephemeral agent support](https://confluence.atlassian.com/bamboo/enabling-ephemeral-agent-support-1236444140.html) the config file needs to move to \\<bamboo-shared-home\\> folder.\n\nI assume your \\<bamboo-shared-home\\> is inside your bamboo-home, can you move your config file to /data/bamboo/bamboo-home-9.2.1/**shared**/config and check if it works.\n\nyou have to put the path like this on the GUI\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/319451iD6D47723B0BCDAD9/image-size/large?v=v2&px=999 \"image.png\")\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "ramesh.rangaswamy",
"body": "Thank you for quick response. Followed detailed steps given, I am able to make connection successfully.\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/Iam-trying-to-enable-ephermal-agent-to-OpenShift-cluster-Config/qaq-p/2676338 | null |
{
"author": "Wouter",
"title": "Bulk update requirements across plans",
"body": "Is it possible to add a requirement to existing tasks in multiple (200+) plans in bulk?\n\nThe use case: Bamboo is assigning agents to tasks that meet the minimum capabilities (eg Java) but run under a different OS (Linux vs Windows) which breaks legacy scripts, and I want to add a system.os requirement without having to manually edit every task.\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Wouter,\n\nWelcome to Atlassian community.\n\nI guess this feature request covers what you are looking for [BAM-8476-Increase the number of autodetected agent capabilities (eg, operating system, platform, architecture, etc)](https://jira.atlassian.com/browse/BAM-8476) . Unfortunately this has not been actioned in a long time.\n\nFrom Bamboo GUI, you cannot edit the requirement of Jobs from 200+ plans in bulk. This can be achieved via Rest API. You can try to follow the below steps\n\n1. List the full_key of all the Jobs using the below SQL query, this will list all the Jobs which you have in your system, probably some filters needs to be used to filter out the Job key which you need, let me know if you need any help there.\n\n```\nselect DISTINCT(full_key), title, description from build join build_definition bd on build.build_id = bd.build_id where build_type = 'JOB' and requirement_set IS NOT NULL\n```\n\n2. For each one of the job keys you've retrieved, perform a POST call to the API endpoint to add the requirement for the \"OS\" capability to match \"Linux\". **rest/api/latest/config/job/JOB_KEY/requirement** . For example, \n\n```\ncurl -H 'Content-Type: application/json' -u ADMIN:PASSWORD -X POST 'BAMBOO_URL/rest/api/latest/config/job/JOB_KEY/requirement' --data-raw '{\"key\":\"OS\",\"matchType\":\"EQUALS\",\"matchValue\":\"Linux\"}'\n```\n\n* Please replace ADMIN, PASSWORD, BAMBOO_URL accordingly.\n* For JOB_KEY, you can create a script that iterates over the list of job keys you've extracted from the database, replaces JOB_KEY in the API call, and performs the POST call for each key. This will add the requirement to each job key.\n* You can also change the --data-raw content according to the capabilities/requirements you want. The example shared adds a requirement to the job where the \"OS\" capability must match \"Linux\", which would make the job run on remote agents that you have set \"OS\" as \"Linux\" only.\n* We'd suggest having a system administrator create a script that repeats the API call for all your job keys.\n\nLet me know if this helps!\n\nRegards,\n\nShashank Kumar\n\n**\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Wouter",
"body": "Thank you for the information, that's what I was looking for.\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/Bulk-update-requirements-across-plans/qaq-p/2675276 | null |
{
"author": "Pratik N Rumale",
"title": "My Bamboo Installation is getting stuck.",
"body": "2024-04-24 14:51:23,683 INFO \\[localhost-startStop-1\\] \\[BootstrapLoaderListener\\] Starting BootstrapLoaderListener \n2024-04-24 14:51:23,683 INFO \\[localhost-startStop-1\\] \\[lifecycle\\] \\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\* \n2024-04-24 14:51:23,683 INFO \\[localhost-startStop-1\\] \\[lifecycle\\] \\* Bamboo is starting up \\* \n2024-04-24 14:51:23,683 INFO \\[localhost-startStop-1\\] \\[lifecycle\\] \\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\* \n2024-04-24 14:51:23,683 INFO \\[localhost-startStop-1\\] \\[ServletContextHolder\\] Setting servlet context: Bamboo \n2024-04-24 14:51:23,759 INFO \\[localhost-startStop-1\\] \\[lifecycle\\] atlassian.org.osgi.framework.bootdelegation set to javax.servlet,javax.servlet.\\*,javax.xml.\\*,sun.\\*,com.sun.\\*,org.w3c.dom.\\*,org.apache.xerces.\\*,org.jboss.byteman.\\*,jdk.internal.reflect \n2024-04-24 14:51:23,814 INFO \\[localhost-startStop-1\\] \\[BootstrapLoaderListener\\] App classloader is the same as web app classloader \n2024-04-24 14:51:24,664 INFO \\[localhost-startStop-1\\] \\[lifecycle\\] Starting Bamboo 8.2.9 (build #80215 Fri May 12 10:17:00 BST 2023) using Java 11.0.22 from Red Hat, Inc. \n2024-04-24 14:51:24,664 INFO \\[localhost-startStop-1\\] \\[lifecycle\\] Real path of servlet context: /home/atlassian-bamboo-8.2.9/atlassian-bamboo/ \n2024-04-24 14:51:24,719 INFO \\[localhost-startStop-1\\] \\[lifecycle\\] Bamboo home directory: /home/atlassian-bamboo-8.2.9 \n2024-04-24 14:51:24,719 INFO \\[localhost-startStop-1\\] \\[lifecycle\\] Default charset: UTF-8, file name ecoding: UTF-8 \n2024-04-24 14:51:24,726 INFO \\[localhost-startStop-1\\] \\[UpgradeLauncher\\] Upgrades not performed since the application has not been set up yet. \n2024-04-24 14:51:24,740 INFO \\[localhost-startStop-1\\] \\[CompressingFilter\\] CompressingFilter has initialized \n2024-04-24 14:51:25,203 INFO \\[localhost-startStop-1\\] \\[SpringObjectFactoryProxy\\] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy \n2024-04-24 14:51:25,961 INFO \\[localhost-startStop-1\\] \\[Dispatchers\\] Dispatcher org.apache.struts2.dispatcher.Dispatcher initialised \n2024-04-24 14:51:26,017 INFO \\[localhost-startStop-1\\] \\[SpringObjectFactoryProxy\\] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy \n2024-04-24 14:51:26,522 INFO \\[localhost-startStop-1\\] \\[SpringObjectFactoryProxy\\] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy \n2024-04-24 14:51:26,619 INFO \\[localhost-startStop-1\\] \\[Dispatchers\\] Dispatcher org.apache.struts2.dispatcher.Dispatcher initialised \n2024-04-24 14:51:26,667 INFO \\[localhost-startStop-1\\] \\[SpringObjectFactoryProxy\\] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy\n\nAnd When I try to curl on localhost:8085, I get \\[JohnsonFilter\\] The application is not yet setup. Redirecting request from '/start.action' to '/bootstrap/selectSetupStep.action'.\n\nTried changing the JVM settings as suggested in <https://community.atlassian.com/t5/Bamboo-questions/http-nio-8085-exec-1-JohnsonFilter-The-application-is-not-yet/qaq-p/1744862> , but no luck.\n"
} | [
{
"author": "Gerard Krom",
"body": "I got the same error.\n\n**In my case:**\n\nBy just enable the proxy option this error is solved and i have installed bamboo correct.\n\n<br />\n\n\\<Connector \nport=\"8085\" \nprotocol=\"HTTP/1.1\"\n\nmaxThreads=\"150\" minSpareThreads=\"25\" \nconnectionTimeout=\"20000\" \ndisableUploadTimeout=\"true\" \nacceptCount=\"100\"\n\nenableLookups=\"false\" \nmaxHttpHeaderSize=\"8192\"\n\nuseBodyEncodingForURI=\"true\" \nURIEncoding=\"UTF-8\"\n\nproxyName=\"\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*\\*.eu-west-1.elb.amazonaws.com\" \nproxyPort=\"443\" \nscheme=\"https\"\n\nredirectPort=\"8443\"\\> \n\\<UpgradeProtocol className=\"org.apache.coyote.http2.Http2Protocol\" /\\> \n\\</Connector\\>\n",
"comments": null
},
{
"author": "Jyothi Charupalli",
"body": "Hi [@Pratik N Rumale](/t5/user/viewprofilepage/user-id/5483401) ,\n\nThanks for reaching out to Atlassian Community!\n\nFrom the provided logs, we could not point to any particular error as to why the application failed to start.\n\nDo you see any particular errors in the \\<Bamboo-home\\>/logs/atlassian-bamboo.log file before these logs?\n\nPlease also check \\<Bamboo-install\\>/logs/catalina.out file reporting any errors for application startup.\n\nFrom the provided logs, I see the Bamboo-home directory is pointed to \"/home/atlassian-bamboo-8.2.9\". Can you please check if this is the correct Bamboo home path?\n\nCould you please provide us with the error screenshot you were receiving while trying to open the Bamboo UI?\n\nPlease also let us know if this is the new installation of Bamboo or upgrading the Bamboo.\n\nBest Regards,\n\nJyothi\n",
"comments": [
{
"author": "Pratik N Rumale",
"body": "Hi [@Jyothi Charupalli](/t5/user/viewprofilepage/user-id/4655226)\n\nFirst of all thank you so much for taking time to help me out, really appreciate it.\n\nAs for your questions:\n\n1. There are no errors in the atlassian-bamboo.log which are getting logged here, the installation just stops at this step: 2024-04-24 14:51:26,667 INFO \\[localhost-startStop-1\\] \\[SpringObjectFactoryProxy\\] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy\n\nand then when I try curl <http://localhost:8085>, this error is thrown; \\[JohnsonFilter\\] The application is not yet setup. Redirecting request from '/start.action' to '/bootstrap/selectSetupStep.action'.\n\n2. PFB the logs from catalina.out. There are certain errors logged here, but are these causing the issue?\n\n25-Apr-2024 08:41:54.767 INFO \\[main\\] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The Apache Tomcat Native library which allows using OpenSSL was not found on the java.library.path: \\[/usr/java/packages/lib:/usr/lib64:/lib64:/lib:/usr/lib\\] \n25-Apr-2024 08:41:54.794 INFO \\[main\\] org.apache.coyote.http11.AbstractHttp11Protocol.configureUpgradeProtocol The \\[\"http-nio-8085\"\\] connector has been configured to support HTTP upgrade to \\[h2c\\] \n25-Apr-2024 08:41:54.794 INFO \\[main\\] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler \\[\"http-nio-8085\"\\] \n25-Apr-2024 08:41:54.812 INFO \\[main\\] org.apache.catalina.startup.Catalina.load Initialization processed in 397 ms \n25-Apr-2024 08:41:54.835 INFO \\[main\\] org.apache.catalina.core.StandardService.startInternal Starting service \\[Catalina\\] \n25-Apr-2024 08:41:54.836 INFO \\[main\\] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet engine: \\[Apache Tomcat/8.5.87\\] \n25-Apr-2024 08:42:03.357 INFO \\[localhost-startStop-1\\] org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time. \nERROR StatusLogger Log4j2 could not find a logging implementation. Please add log4j-core to the classpath. Using SimpleLogger to log to the console... \n25-Apr-2024 08:42:06.728 INFO \\[main\\] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler \\[\"http-nio-8085\"\\] \n25-Apr-2024 08:42:06.742 INFO \\[main\\] org.apache.catalina.startup.Catalina.start Server startup in 11929 ms\n\n3. As for Bamboo Home path, I believe thats the correct path, as my Bamboo is starting up, as well as all the logs are being logged, so I dont think there is an issue with the PATH. However, please note this path is actually the Bamboo Installation Directory, as when I give any path apart from this, my Bamboo itself doesn't start up, and no logs are logged in atlassain-bamboo.log file.\n\n4. The URL itself is not reachable, hence I have not even yet got a chance to see the UI.\n\n5. This is a new Bamboo Installation for the first time, as I am trying to create a POC for my organisation for them to see how bamboo works, if its successful, then we buy Bamboo at organisational level for all projects, hence this POC is important for me, to demonstrate the use of Bamboo to my senior management.\n\nNote: I have also decreased the JVM heap size to 64m, and also, the server configurations, are well above the requirements mentioned on the official website.\n\nI hope I answered all your questions, any help or direction is appreciated.\n\nThanks and Regards\n\nPratik N Rumale\n"
},
{
"author": "Jyothi Charupalli",
"body": "Thanks for the response [@Pratik N Rumale](/t5/user/viewprofilepage/user-id/5483401) .\n\nI don't see any issues in the provided Bamboo server logs or Catalina logs, which could stop the application.\n\nI would suggest increasing the JVM heap size to a minimum of 1GB for the initial startup.\n\nAfter starting the Bamboo service from the server using \\<Bamboo-Install\\>/bin/start-bamboo.sh folder, it will create a configuration file \"bamboo.cfg.xml\" in \\<Bamboo-Home\\> folder. Can you please check if this exists in your Bamboo-home folder? the user running the Bamboo service(check using ps -ef\\|grep -I bamboo) should have complete access to both Bamboo-Home and Bamboo-Install folders.\n\nIf you have the correct access for \\<Bamboo-Home\\>/bamboo.cfg.xml file and the folders, you should be able to access the Bamboo URL([http://localhost:8085](http://localhost:8085/)) from the UI and need to setup the application with the license, database and other configuration details as mentioned in the below document. <https://confluence.atlassian.com/bamboo0802/running-the-setup-wizard-1103432740.html>\n\nOnce the setup is completed, you should be able to access the application.\n\nPlease let us know if this helps.\n\nBest Regards,\n\nJyothi\n"
},
{
"author": "Pratik N Rumale",
"body": "Hi [@Jyothi Charupalli](/t5/user/viewprofilepage/user-id/4655226)\n\nThank you so much for your response.\n\nAs per your suggestion I have increased the JVM heap space to 1GB.\n\nUnfortunately this file itself is not getting created \"bamboo.cfg.xml\". I think its not even reaching the creation step.\n\n777 access have been given on the directory level itself.\n\nIs there anything else I am missing here?\n\nRegards\n\nPratik N Rumale\n"
},
{
"author": "Jyothi Charupalli",
"body": "Can you please check the Bamboo.home property defined in the \\<Bamboo-Install\\>/atlassian-bamboo/WEB-INF/classes/bamboo-init.properties and change it to a different new directory with a full absolute path something like the below:\n\nbamboo.home=/var/bamboo/bamboo-home\n\nplease make sure this directory exists and Bamboo user has complete access to the folder.\n\nThen try to start the Bamboo.\n\nBest Regards,\n\nJyothi\n"
},
{
"author": "Pratik N Rumale",
"body": "Hi [@Jyothi Charupalli](/t5/user/viewprofilepage/user-id/4655226)\n\nThank you for your response, and apologies for bothering so much, and I really appreciate you helping me out.\n\nPFB the code snippets of the init file, with Bamboo-home path, and along with permissions.\n\nMy bamboo did not even boot up, after keeping the path you suggested. It still shows logs from yesterday.\n\nThe bamboo.cfg.xml is being created apologies, for the last reply. I have added the output which has been created so far in that config-xml.\n\nI have given all the snippets for your reference.\n\nThank you for your help!\n\nBamboo config xml:\n\n\\<application-configuration\\> \n\\<setupStep\\>setupLicense\\</setupStep\\> \n\\<setupType\\>custom\\</setupType\\> \n\\<buildNumber\\>80215\\</buildNumber\\> \n\\<properties\\> \n\\<property name=\"bamboo.jms.broker.client.uri\"\\>failover:(XXXXXX?wireFormat.maxInactivityDuration=300000)?maxReconnectAttempts=10\\&initialReconnectDelay=15000\\</property\\> \n\\<property name=\"bamboo.jms.broker.uri\"\\>nio://0.0.0.0:54663\\</property\\> \n\\</properties\\> \n\\</application-configuration\\>\n\nBamboo Home Path : bamboo.home=/var/bamboo/bamboo-home\n\nAccess:\n\ndrwxrwxrwx. 21 root root 4096 var\n\ndrwxrwxrwx 17 root root 4096 atlassian-bamboo-9.6.1\n\nStartup Args:\n\nUsing CATALINA_BASE: /home/atlassian-bamboo-9.6.1 \nUsing CATALINA_HOME: /home/atlassian-bamboo-9.6.1 \nUsing CATALINA_TMPDIR: /home/atlassian-bamboo-9.6.1/temp \nUsing JRE_HOME: /usr/lib/jvm/jre-17-openjdk-17.0.11.0.9-2.el9.x86_64/ \nUsing CLASSPATH: /home/atlassian-bamboo-9.6.1/bin/bootstrap.jar:/home/atlassian-bamboo-9.6.1/bin/tomcat-juli.jar \nUsing CATALINA_OPTS: -Xms1024m -Xmx1024m -XX:+UseG1GC --add-opens java.base/java.security=ALL-UNNAMED \nTomcat started.\n\natlassian-bamboo.out\n\n2024-04-25 11:10:14,370 INFO \\[main\\] \\[StdSchedulerFactory\\] Quartz scheduler 'nodeHeartbeat.quartz' initialized from an externally provided properties instance. \n2024-04-25 11:10:14,370 INFO \\[main\\] \\[StdSchedulerFactory\\] Quartz scheduler version: 2.3.2 \n2024-04-25 11:10:14,370 INFO \\[main\\] \\[QuartzScheduler\\] JobFactory set to: com.atlassian.bamboo.quartz.AutowiringJobFactory@23c78284 \n2024-04-25 11:10:14,403 INFO \\[main\\] \\[JavaVersionIsSupported\\] Detected Java version 17.0.11, your version is supported. \n2024-04-25 11:10:14,403 INFO \\[main\\] \\[lifecycle\\] Starting Bamboo 9.6.1 (build #90602 Wed Apr 10 20:57:23 BST 2024) using Java 17.0.11 from Red Hat, Inc. \n2024-04-25 11:10:14,403 INFO \\[main\\] \\[lifecycle\\] Real path of servlet context: /home/atlassian-bamboo-9.6.1/atlassian-bamboo/ \n2024-04-25 11:10:14,551 INFO \\[main\\] \\[DeserializationFilterConfigurator\\] Global serial filter set to JDK 11 DeserializationFilter \n2024-04-25 11:10:14,560 INFO \\[main\\] \\[lifecycle\\] Bamboo home directory: /home/atlassian-bamboo-9.6.1 \n2024-04-25 11:10:14,561 INFO \\[main\\] \\[lifecycle\\] Default charset: UTF-8, file name encoding: UTF-8 \n2024-04-25 11:10:14,570 INFO \\[main\\] \\[UpgradeLauncher\\] Upgrades not performed since the application has not been set up yet. \n2024-04-25 11:10:14,591 INFO \\[main\\] \\[CompressingFilter\\] CompressingFilter has initialized \n2024-04-25 11:10:15,066 INFO \\[main\\] \\[SpringObjectFactoryProxy\\] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy \n2024-04-25 11:10:15,695 INFO \\[main\\] \\[Dispatchers\\] Dispatcher org.apache.struts2.dispatcher.Dispatcher initialised \n2024-04-25 11:10:15,740 INFO \\[main\\] \\[SpringObjectFactoryProxy\\] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy \n2024-04-25 11:10:16,129 INFO \\[main\\] \\[SpringObjectFactoryProxy\\] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy \n2024-04-25 11:10:16,198 INFO \\[main\\] \\[Dispatchers\\] Dispatcher org.apache.struts2.dispatcher.Dispatcher initialised \n2024-04-25 11:10:16,226 INFO \\[main\\] \\[SpringObjectFactoryProxy\\] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy\n\nRegards,\n\nPratik N Rumale\n"
},
{
"author": "Jyothi Charupalli",
"body": "Hi [@Pratik N Rumale](/t5/user/viewprofilepage/user-id/5483401) ,\n\nNo worries at all and no need to apologise. We are happy to help you.\n\nFrom the shared details, I have a feeling that bamboo.home set in the bamboo-init.properties is not able to refer to the exact path given which is bamboo.home=/var/bamboo/bamboo-home.\n\nThat is why Bamboo bootstrap failing and not able to create the logs folder or bamboo.cfg.xml in the new bamboo.home path(/var/bamboo/bamboo-home) provided.\n\nCan you \"cd\" to \"var/bamboo/bamboo-home\" and run the \"pwd\" command to get the absolute path of the directory. I think it exists inside the /home directory, if I am not wrong, as from the provided logs and details.\n\nIf it is right, then you need to provide the complete path(output of \"pwd\" command) for bamboo.home parameter in the bamboo-init.properties as \"/home/var/bamboo/bamboo-home\" and restart the Bamboo service.\n\nThen, it should be able to create a logs folder, bamboo.cfg.xml and the required necessary folders in the given bamboo.home path.\n\nBest Regards,\n\nJyothi\n"
},
{
"author": "Pratik N Rumale",
"body": "Hi [@Jyothi Charupalli](/t5/user/viewprofilepage/user-id/4655226),\n\nI tried both the paths,\n\n1. Bamboo_Home=/var/bamboo/bamboo-home.\n\n2. Bamboo_Home=/home/var/bamboo/bamboo-home\n\n\\[prumale@XXXX bamboo-home\\]$ pwd \n/var/bamboo/bamboo-home\n\nJust to let you know \"Then, it should be able to create a logs folder, bamboo.cfg.xml and the required necessary folders in the given bamboo.home path.\" This is already happening.\n\nThe only thing which happens when I keep this as my Bamboo_Home path, that there are no logs then logged under atlassiam-bamboo.log in the \\<Bamboo-Installation\\>/logs folder. The bamboo doesn't even start up.\n\nThe only time I am bale to see logs being logged in atlassiam-bamboo.log file, when I keep the Bamboo_Home as \\<Bamboo_Installation\\> directory. so the in the current scenario only when the path is kept as \"/home/atlassian-bamboo-9.6.1 \" I am able to see bamboo booting up and logs being recorded in atlassiam-bamboo.log.\n\nPlease note that there are no error being logged in Catelina.out.\n\nThank you for your help.\n\nRegards,\n\nPratik N Rumale\n"
},
{
"author": "Jyothi Charupalli",
"body": "Hi [@Pratik N Rumale](/t5/user/viewprofilepage/user-id/5483401) ,\n\nJust to be clear, the atlassian-bamboo.log file will be created under the \\<Bamboo-home\\>/logs folder(which is defined in bamboo-init.properties file) and not under \\<Bamboo-Installation\\>/logs folder.\n\nAs you defined the Bamboo-home path as \\<Bamboo_Installation\\> directory, atlassian-bamboo.log has been created there previously.\n\nI suggest you delete old folders(both Bamboo-install Bamboo-home) and, stop the old Bamboo service and run a fresh Bamboo installation.\n\nI am just rewriting the steps for Bamboo installation just to be sure we are both pages. Below are the steps to be followed for Bamboo Installation:\n\n1. Download the required version of Bamboo from <https://www.atlassian.com/software/bamboo/download>\n\n2. Create a dedicated user to run Bamboo.\n\n3. Create a Bamboo installation folder and copy the downloaded Bamboo tar file to the Install directory.\n\n4. Create a Bamboo home directory different from the Installation directory always.\n\n4. Uncomment the bamboo.home line and update the absolute path of bamboo home in the `<Bamboo installation directory`\\>`/atlassian-bamboo/WEB-INF/classes/bamboo-init.properties.`\n\n`5. Start Bamboo service from <Bamboo-Install>/bin/start-bamboo.sh`\n\n`6. Check the Bamboo service using (ps -ef|grep -i bamboo). There should be only one service. Make sure to kill all the old Bamboo services if any running.`\n\n`7. Once it is up and running, access the Bamboo URL.`\n\n`8. You should be able to see screen to setup license and setup winzard following steps here `<https://confluence.atlassian.com/bamboo/running-the-setup-wizard-289276851.html>\n\n`Best Regards,`\n\n`Jyothi`\n"
},
{
"author": "Pratik N Rumale",
"body": "Hi [@Jyothi Charupalli](/t5/user/viewprofilepage/user-id/4655226)\n\nGood Morning, Thank you for the steps, I followed the steps as you had mentioned, but I still was not able to have bamboo running.\n\nNonetheless, I then shifted to a windows server, and followed the steps, and apparently it worked.\n\n<br />\n\nI was able to follow through most of the steps as mentioned in the official documentation, but now I am stuck on the database part.\n\nMy database connection is okay, I have crossed checked and also tested the connection, however I am not getting this error\n\nio.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException: Cannot invoke \"com.atlassian.bamboo.plugin.OsgiServiceProxyFactory.createNonIsolatingProxy(java.lang.Class, long)\" because \"this.this$0.osgiServiceProxyFactory\" is null at io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:156) at io.atlassian.util.concurrent.LazyReference.get(LazyReference.java:116) at com.atlassian.bamboo.ww2.BambooFreemarkerManagerSoyHelpers$SoyHelper.renderNoCache(BambooFreemarkerManagerSoyHelpers.java:98) at com.atlassian.bamboo.ww2.BambooFreemarkerManagerSoyHelpers$SoyHelper.render(BambooFreemarkerManagerSoyHelpers.java:88) at com.atlassian.bamboo.ww2.BambooFreemarkerManagerSoyHelpers$SoyHelper.render(BambooFreemarkerManagerSoyHelpers.java:80) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:568) at freemarker.ext.beans.BeansWrapper.invokeMethod(BeansWrapper.java:1553) at freemarker.ext.beans.ReflectionCallableMemberDescriptor.invokeMethod(ReflectionCallableMemberDescriptor.java:56) at freemarker.ext.beans.MemberAndArguments.invokeMethod(MemberAndArguments.java:51) at freemarker.ext.beans.OverloadedMethodsModel.exec(OverloadedMethodsModel.java:64) at freemarker.core.MethodCall._eval(MethodCall.java:75) at freemarker.core.Expression.eval(Expression.java:101) at freemarker.core.DollarVariable.calculateInterpolatedStringOrMarkup(DollarVariable.java:100) at freemarker.core.DollarVariable.accept(DollarVariable.java:63) at freemarker.core.Environment.visit(Environment.java:347) at freemarker.core.Environment.visit(Environment.java:353) at freemarker.core.Environment.process(Environment.java:326) at freemarker.template.Template.process(Template.java:383) at com.atlassian.bamboo.ww2.FreemarkerRequestDispatcherPageFilter.applyDecorator(FreemarkerRequestDispatcherPageFilter.java:123) at org.apache.struts2.sitemesh.TemplatePageFilter.applyDecorator(TemplatePageFilter.java:116) at com.atlassian.bamboo.ww2.FreemarkerRequestDispatcherPageFilter.access$000(FreemarkerRequestDispatcherPageFilter.java:46) at com.atlassian.bamboo.ww2.FreemarkerRequestDispatcherPageFilter$BambooSitemeshDecorator.render(FreemarkerRequestDispatcherPageFilter.java:245) at com.opensymphony.sitemesh.webapp.decorator.BaseWebAppDecorator.render(BaseWebAppDecorator.java:33) at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:92) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.SessionCreationForAnonymousUserFilter.doFilter(SessionCreationForAnonymousUserFilter.java:40) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.NewRelicTransactionNamingFilter.doFilter(NewRelicTransactionNamingFilter.java:28) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.ww2.StrutsPrepareFilter$1.doFilter(StrutsPrepareFilter.java:72) at org.apache.struts2.dispatcher.filter.StrutsPrepareFilter.doFilter(StrutsPrepareFilter.java:96) at com.atlassian.bamboo.ww2.StrutsPrepareFilter.handleRequest(StrutsPrepareFilter.java:46) at com.atlassian.bamboo.ww2.StrutsPrepareFilter.doFilter(StrutsPrepareFilter.java:38) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.BambooProfilingFilter.doFilter(BambooProfilingFilter.java:73) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:50) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.AccessLogFilter.doFilter(AccessLogFilter.java:93) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.BambooAcegiProxyFilter.doFilter(BambooAcegiProxyFilter.java:17) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:59) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:88) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:148) at com.atlassian.seraph.filter.BambooLoginFilter.doFilter(BambooLoginFilter.java:36) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:50) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.persistence.BambooSessionInViewFilter.doFilterInternal(BambooSessionInViewFilter.java:29) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.BambooCompressingFilter.doFilter(BambooCompressingFilter.java:39) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.ClickjackingAndMimeTypeSniffingPreventionFilter.doFilter(ClickjackingAndMimeTypeSniffingPreventionFilter.java:36) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.CookieCacheControlFilter.doFilter(CookieCacheControlFilter.java:56) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:50) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.TrafficThroughPrimaryNodeOnlyFilter.doFilter(TrafficThroughPrimaryNodeOnlyFilter.java:62) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:481) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74) at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:185) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:670) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:346) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:390) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:928) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1786) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63) at java.base/java.lang.Thread.run(Thread.java:842) Caused by: java.lang.NullPointerException: Cannot invoke \"com.atlassian.bamboo.plugin.OsgiServiceProxyFactory.createNonIsolatingProxy(java.lang.Class, long)\" because \"this.this$0.osgiServiceProxyFactory\" is null at com.atlassian.bamboo.ww2.BambooFreemarkerManager$1.get(BambooFreemarkerManager.java:127) at com.atlassian.bamboo.ww2.BambooFreemarkerManager$1.get(BambooFreemarkerManager.java:124) at io.atlassian.util.concurrent.Lazy$Strong.create(Lazy.java:98) at io.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:332) at io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:150) ... 115 more \n[Continuous integration](http://www.atlassian.com/software/bamboo/) powered by [Atlassian Bamboo](http://www.atlassian.com/software/bamboo/) version 9.6.1 build 90602 - io.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException: Cannot invoke \"com.atlassian.bamboo.plugin.OsgiServiceProxyFactory.createNonIsolatingProxy(java.lang.Class, long)\" because \"this.this$0.osgiServiceProxyFactory\" is null at io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:156) at io.atlassian.util.concurrent.LazyReference.get(LazyReference.java:116) at com.atlassian.bamboo.ww2.BambooFreemarkerManagerSoyHelpers$SoyHelper.renderNoCache(BambooFreemarkerManagerSoyHelpers.java:98) at com.atlassian.bamboo.ww2.BambooFreemarkerManagerSoyHelpers$SoyHelper.render(BambooFreemarkerManagerSoyHelpers.java:88) at com.atlassian.bamboo.ww2.BambooFreemarkerManagerSoyHelpers$SoyHelper.render(BambooFreemarkerManagerSoyHelpers.java:80) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:568) at freemarker.ext.beans.BeansWrapper.invokeMethod(BeansWrapper.java:1553) at freemarker.ext.beans.ReflectionCallableMemberDescriptor.invokeMethod(ReflectionCallableMemberDescriptor.java:56) at freemarker.ext.beans.MemberAndArguments.invokeMethod(MemberAndArguments.java:51) at freemarker.ext.beans.OverloadedMethodsModel.exec(OverloadedMethodsModel.java:64) at freemarker.core.MethodCall._eval(MethodCall.java:75) at freemarker.core.Expression.eval(Expression.java:101) at freemarker.core.DollarVariable.calculateInterpolatedStringOrMarkup(DollarVariable.java:100) at freemarker.core.DollarVariable.accept(DollarVariable.java:63) at freemarker.core.Environment.visit(Environment.java:347) at freemarker.core.Environment.visit(Environment.java:353) at freemarker.core.Environment.visit(Environment.java:389) at freemarker.core.Environment.invokeMacroOrFunctionCommonPart(Environment.java:889) at freemarker.core.Environment.invokeMacro(Environment.java:825) at freemarker.core.UnifiedCall.accept(UnifiedCall.java:87) at freemarker.core.Environment.visit(Environment.java:347) at freemarker.core.Environment.visit(Environment.java:353) at freemarker.core.Environment.visit(Environment.java:353) at freemarker.core.Environment.include(Environment.java:2955) at freemarker.core.Include.accept(Include.java:171) at freemarker.core.Environment.visit(Environment.java:347) at freemarker.core.Environment.visit(Environment.java:353) at freemarker.core.Environment.process(Environment.java:326) at freemarker.template.Template.process(Template.java:383) at com.atlassian.bamboo.ww2.FreemarkerRequestDispatcherPageFilter.applyDecorator(FreemarkerRequestDispatcherPageFilter.java:123) at org.apache.struts2.sitemesh.TemplatePageFilter.applyDecorator(TemplatePageFilter.java:116) at com.atlassian.bamboo.ww2.FreemarkerRequestDispatcherPageFilter.access$000(FreemarkerRequestDispatcherPageFilter.java:46) at com.atlassian.bamboo.ww2.FreemarkerRequestDispatcherPageFilter$BambooSitemeshDecorator.render(FreemarkerRequestDispatcherPageFilter.java:245) at com.opensymphony.sitemesh.webapp.decorator.BaseWebAppDecorator.render(BaseWebAppDecorator.java:33) at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:92) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.SessionCreationForAnonymousUserFilter.doFilter(SessionCreationForAnonymousUserFilter.java:40) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.NewRelicTransactionNamingFilter.doFilter(NewRelicTransactionNamingFilter.java:28) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.ww2.StrutsPrepareFilter$1.doFilter(StrutsPrepareFilter.java:72) at org.apache.struts2.dispatcher.filter.StrutsPrepareFilter.doFilter(StrutsPrepareFilter.java:96) at com.atlassian.bamboo.ww2.StrutsPrepareFilter.handleRequest(StrutsPrepareFilter.java:46) at com.atlassian.bamboo.ww2.StrutsPrepareFilter.doFilter(StrutsPrepareFilter.java:38) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.BambooProfilingFilter.doFilter(BambooProfilingFilter.java:73) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:50) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.AccessLogFilter.doFilter(AccessLogFilter.java:93) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.BambooAcegiProxyFilter.doFilter(BambooAcegiProxyFilter.java:17) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:59) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:88) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:148) at com.atlassian.seraph.filter.BambooLoginFilter.doFilter(BambooLoginFilter.java:36) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:50) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.persistence.BambooSessionInViewFilter.doFilterInternal(BambooSessionInViewFilter.java:29) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.BambooCompressingFilter.doFilter(BambooCompressingFilter.java:39) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.ClickjackingAndMimeTypeSniffingPreventionFilter.doFilter(ClickjackingAndMimeTypeSniffingPreventionFilter.java:36) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.CookieCacheControlFilter.doFilter(CookieCacheControlFilter.java:56) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:50) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at com.atlassian.bamboo.filter.TrafficThroughPrimaryNodeOnlyFilter.doFilter(TrafficThroughPrimaryNodeOnlyFilter.java:62) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:179) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:154) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:481) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74) at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:185) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:670) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:346) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:390) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:928) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1786) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63) at java.base/java.lang.Thread.run(Thread.java:842) Caused by: java.lang.NullPointerException: Cannot invoke \"com.atlassian.bamboo.plugin.OsgiServiceProxyFactory.createNonIsolatingProxy(java.lang.Class, long)\" because \"this.this$0.osgiServiceProxyFactory\" is null at com.atlassian.bamboo.ww2.BambooFreemarkerManager$1.get(BambooFreemarkerManager.java:127) at com.atlassian.bamboo.ww2.BambooFreemarkerManager$1.get(BambooFreemarkerManager.java:124) at io.atlassian.util.concurrent.Lazy$Strong.create(Lazy.java:98) at io.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:332) at io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:150) at io.atlassian.util.concurrent.LazyReference.get(LazyReference.java:116) at com.atlassian.bamboo.ww2.BambooFreemarkerManagerSoyHelpers$SoyHelper.renderNoCache(BambooFreemarkerManagerSoyHelpers.java:98) at com.atlassian.bamboo.ww2.BambooFreemarkerManagerSoyHelpers$SoyHelper.render(BambooFreemarkerManagerSoyHelpers.java:88) at com.atlassian.bamboo.ww2.BambooFreemarkerManagerSoyHelpers$SoyHelper.render(BambooFreemarkerManagerSoyHelpers.java:80) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:568) at freemarker.ext.beans.BeansWrapper.invokeMethod(BeansWrapper.java:1553) at freemarker.ext.beans.ReflectionCallableMemberDescriptor.invokeMethod(ReflectionCallableMemberDescriptor.java:56) at freemarker.ext.beans.MemberAndArguments.invokeMethod(MemberAndArguments.java:51) at freemarker.ext.beans.OverloadedMethodsModel.exec(OverloadedMethodsModel.java:64) at freemarker.core.MethodCall._eval(MethodCall.java:75) at freemarker.core.Expression.eval(Expression.java:101) at freemarker.core.DollarVariable.calculateInterpolatedStringOrMarkup(DollarVariable.java:100) at freemarker.core.DollarVariable.accept(DollarVariable.java:63) ... 99 more\n\nMy JAVA_HOME is C:\\\\Program Files\\\\Java\\\\jdk-17.\n\nPlease let me know if I am missing something.\n\nPlease note that I have jre-1.8 at location C:\\\\Program Files\\\\Java\n\nBut I have not set JRE_HOME explicitly, cause if Set the JRE_PATH to C:\\\\Program Files\\\\Java\\\\jre-1.8, then my tomcat doesn't start up and I get JAVA_HOME contains spaces. Please change to a location without spaces if this causes problems. Error\n\nAny help is appreciated.\n\nRegards,\n\nPratik N Rumale\n"
},
{
"author": "Pratik N Rumale",
"body": "Hi [@Jyothi Charupalli](/t5/user/viewprofilepage/user-id/4655226)\n\nAfter renaming the bamboo-config.xml, I tried doing everything again, but now the error which stopped the installation was :\n\n\"message\": \"The secondary node does not handle requests. Route the request to the primary node. If you suspect the primary node has failed, wait until a secondary node takes over.\".\n\nRegards\n\nPratik N Rumale\n"
},
{
"author": "Jyothi Charupalli",
"body": "Hi [@Pratik N Rumale](/t5/user/viewprofilepage/user-id/5483401) ,\n\nCould you please confirm what you mean by renaming the bamboo-config.xml? I am not completely sure about this.\n\nRegards the error,\n\n* Could you please confirm how many nodes you are running for your Bamboo application? Are you installing more than one node for the Bamboo cluster?\n* Can you check the output of the command \"ps -ef\\|grep -i 'bamboo' \" and see if only one service is running for Bamboo on the server?\n* Can you paste the current content of the bamboo.cfg.xml file content to check the configuration?\n* Do you have the \"cluster-node.properties\" file at the \\<Bamboo-home\\>/location? Can you please paster the content of the same?\n* Do you see any other errors before this message in the atlassian-bamboo.log file?\n* Can you access the Bamboo URL from browser now?\n\nBest Regards,\n\nJyothi\n"
},
{
"author": "Pratik N Rumale",
"body": "Hi [@Jyothi Charupalli](/t5/user/viewprofilepage/user-id/4655226)\n\n1. I am not, its just 1 node.\n\n3. The Contents of Config File:\n\n\\<properties\\> \n\\<property name=\"bamboo.artifacts.directory\"\\>${bambooSharedHome}\\\\artifacts\\</property\\> \n\\<property name=\"bamboo.config.directory\"\\>${bambooSharedHome}\\\\configuration\\</property\\> \n\\<property name=\"bamboo.h2.version\"\\>2.2.224\\</property\\> \n\\<property name=\"bamboo.jms.broker.client.uri\"\\>failover:(ssl://nhst-auto-02.tnhs.tayside.scot.nhs.uk:54663?socket.verifyHostName=false\\&wireFormat.maxInactivityDuration=90000)?initialReconnectDelay=15000\\&maxReconnectAttempts=10\\</property\\> \n\\<property name=\"bamboo.jms.broker.uri\"\\>ssl://0.0.0.0:54663\\</property\\> \n\\<property name=\"bamboo.project.directory\"\\>${bambooSharedHome}\\\\builds\\</property\\> \n\\<property name=\"bamboo.repository.logs.directory\"\\>${bambooSharedHome}\\\\repository-specs\\</property\\> \n\\<property name=\"buildWorkingDir\"\\>${bambooHome}\\\\local-working-dir\\</property\\> \n\\<property name=\"hibernate.connection.autocommit\"\\>false\\</property\\> \n\\<property name=\"hibernate.connection.driver_class\"\\>com.microsoft.sqlserver.jdbc.SQLServerDriver\\</property\\> \n\\<property name=\"hibernate.connection.password\"\\>password\\</property\\> \n\\<property name=\"hibernate.connection.provider_class\"\\>org.hibernate.hikaricp.internal.HikariCPConnectionProvider\\</property\\> \n\\<property name=\"hibernate.connection.url\"\\>jdbc:sqlserver://localhost:1433;databaseName=bamboo\\</property\\> \n\\<property name=\"hibernate.connection.username\"\\>bamboouser2\\</property\\> \n\\<property name=\"hibernate.dialect\"\\>com.atlassian.bamboo.hibernate.SQLServerIntlDialect\\</property\\> \n\\<property name=\"hibernate.hikari.connectionTimeout\"\\>30000\\</property\\> \n\\<property name=\"hibernate.hikari.idleTimeout\"\\>120000\\</property\\> \n\\<property name=\"hibernate.hikari.leakDetectionThreshold\"\\>0\\</property\\> \n\\<property name=\"hibernate.hikari.maximumPoolSize\"\\>170\\</property\\> \n\\<property name=\"hibernate.hikari.minimumIdle\"\\>3\\</property\\> \n\\<property name=\"hibernate.hikari.registerMbeans\"\\>true\\</property\\> \n\\<property name=\"license.string\"\\>AAABug0ODAoPeNp1klGTmjAUhd/5Fcz0pX3ABVRcnWGmCFFRQBbs7nTGl4hXSQvBJsFd9tcviIztj n3MTfKdnHPyZcaIbJ2YrBuyOppo48lAl21nI+uqPpBsBliQgjpYgNlMFHWg6Ia0w/muKHo4EeQMp mAldKOgzHfA1ofpZekVCc6sI1DBTUWTPJIA5YDeToRVfzGHDTMudzxh5NTotUh0xlmJb+urxJWyq U4Q4BxMe+37KLJdy+tO1Ghs16LA2otZe2OBeWr69qs9mxsPj8MERm9j9V0LI+tluXp+F/PoIT1Y6 RNeZblvaceXH+FyTvs4rqxxuZy5f8jr1tyanQ3XMT3XiVGgeLWNoT7sa90DYoFZo37AGQcpBnYGV h+f6hpSpk8/V0qoLzxlFvpI+g3VMzDemNQMVR2pj/2aE5YsSTGHz8HXaua/ig7cUmtDl782/uU2g G/biXzLUfIxqacU0+Q/LdytMcwwvRR4dzeCvBBwbVlTVbXLu/OlS2t2xJTwtstgEcsbXHGyB8kuq Kh/EarflZm/ipT2GJC98Z2mvMeTQnzqHO3JBYGCDYrCyI1RR7j8hHuAD3Wy9NwwLQIUF4Mt4kl4/ /qukYBmdFEhjj2Yz20CFQCKpb3cXyv09wShS1D7G1Ew0dVhkg==X02l9\\</property\\> \n\\<property name=\"serverId\"\\>B8KO-BL89-JBBU-9Q0Z\\</property\\> \n\\<property name=\"serverKey\"\\>1013\\</property\\> \n\\<property name=\"webwork.multipart.saveDir\"\\>${bambooHome}\\\\temp\\</property\\> \n\\</properties\\> \n\\</application-configuration\\>\n\n4\\> cluster-node.properties: I do not have athis file.\n\n5: Error:\n\n2024-04-29 12:58:31,120 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[BambooBrokerService\\] Creating new JMS keystore password \n2024-04-29 12:58:31,121 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[BambooBrokerService\\] Temporarily storing the unencrypted JMS keystore password in the configuration file. It will be encrypted when the setup finishes \n2024-04-29 12:58:31,157 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[JmsSslManagementUtils\\] Loading an existing key store from C:\\\\atlassian-bamboo\\\\shared\\\\configuration\\\\broker.ks \n2024-04-29 12:58:31,195 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[BambooBrokerService\\] Cannot enable SSL on broker: \nio.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Unable to access key store \nat io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:156) \\~\\[atlassian-util-concurrent-4.0.1.jar:?\\] \nat io.atlassian.util.concurrent.LazyReference.get(LazyReference.java:116) \\~\\[atlassian-util-concurrent-4.0.1.jar:?\\] \nat io.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:95) \\~\\[atlassian-util-concurrent-4.0.1.jar:?\\] \nat com.atlassian.bamboo.amq.BambooBrokerService.modifyInitialBrokerSettings(BambooBrokerService.java:136) \\~\\[atlassian-bamboo-agent-core-9.6.1.jar:?\\] \nat jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) \\~\\[?:?\\] \nat jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) \\~\\[?:?\\] \nat jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) \\~\\[?:?\\] \nat java.lang.reflect.Method.invoke(Method.java:568) \\~\\[?:?\\] \nat org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleElement.invoke(InitDestroyAnnotationBeanPostProcessor.java:389) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleMetadata.invokeInitMethods(InitDestroyAnnotationBeanPostProcessor.java:333) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor.postProcessBeforeInitialization(InitDestroyAnnotationBeanPostProcessor.java:157) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyBeanPostProcessorsBeforeInitialization(AbstractAutowireCapableBeanFactory.java:440) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1796) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:620) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:336) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:334) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:209) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveInnerBean(BeanDefinitionValueResolver.java:370) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveValueIfNecessary(BeanDefinitionValueResolver.java:127) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyPropertyValues(AbstractAutowireCapableBeanFactory.java:1707) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:1452) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:619) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:336) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:334) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:209) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveReference(BeanDefinitionValueResolver.java:330) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveValueIfNecessary(BeanDefinitionValueResolver.java:113) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.ConstructorResolver.resolveConstructorArguments(ConstructorResolver.java:695) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:189) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:336) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:334) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:209) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveReference(BeanDefinitionValueResolver.java:330) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveValueIfNecessary(BeanDefinitionValueResolver.java:113) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.ConstructorResolver.resolveConstructorArguments(ConstructorResolver.java:695) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:189) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:336) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:334) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:209) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:932) \\~\\[spring-context-5.3.33.jar:5.3.33\\] \nat org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:591) \\~\\[spring-context-5.3.33.jar:5.3.33\\] \nat org.springframework.web.context.ContextLoader.configureAndRefreshWebApplicationContext(ContextLoader.java:399) \\~\\[spring-web-5.3.33.jar:5.3.33\\] \nat org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:278) \\~\\[spring-web-5.3.33.jar:5.3.33\\] \nat com.atlassian.config.spring.BootstrappedContainerContext.refresh(BootstrappedContainerContext.java:24) \\~\\[atlassian-config-1.2.0.jar:?\\] \nat com.atlassian.bamboo.setup.DefaultHibernateConfigurator.refreshSpringContextAndCreateDatabase(DefaultHibernateConfigurator.java:127) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.setup.DefaultHibernateConfigurator.configureDatabase(DefaultHibernateConfigurator.java:70) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.bootstrapDatabase(DefaultAtlassianBootstrapManager.java:223) \\~\\[atlassian-config-1.2.0.jar:?\\] \nat com.atlassian.bamboo.ww2.actions.setup.SetupUtilityBean.setupStandardDatabase(SetupUtilityBean.java:170) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.ww2.actions.setup.SetupDatabaseConnectionAction.lambda$execute$0(SetupDatabaseConnectionAction.java:92) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.setup.DefaultSetupPersister.executeSetupStep(DefaultSetupPersister.java:80) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.ww2.actions.setup.SetupDatabaseConnectionAction.execute(SetupDatabaseConnectionAction.java:90) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) \\~\\[?:?\\] \nat jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) \\~\\[?:?\\] \nat jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) \\~\\[?:?\\] \nat java.lang.reflect.Method.invoke(Method.java:568) \\~\\[?:?\\] \nat ognl.OgnlRuntime.invokeMethodInsideSandbox(OgnlRuntime.java:1266) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.OgnlRuntime.invokeMethod(OgnlRuntime.java:1251) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.OgnlRuntime.callAppropriateMethod(OgnlRuntime.java:1969) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.ObjectMethodAccessor.callMethod(ObjectMethodAccessor.java:68) \\~\\[ognl-3.1.29.jar:?\\] \nat com.opensymphony.xwork2.ognl.accessor.XWorkMethodAccessor.callMethodWithDebugInfo(XWorkMethodAccessor.java:98) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat com.opensymphony.xwork2.ognl.accessor.XWorkMethodAccessor.callMethod(XWorkMethodAccessor.java:90) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat ognl.OgnlRuntime.callMethod(OgnlRuntime.java:2045) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.ASTMethod.getValueBody(ASTMethod.java:97) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.SimpleNode.evaluateGetValueBody(SimpleNode.java:212) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.SimpleNode.getValue(SimpleNode.java:258) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.Ognl.getValue(Ognl.java:537) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.Ognl.getValue(Ognl.java:501) \\~\\[ognl-3.1.29.jar:?\\] \nat com.opensymphony.xwork2.ognl.OgnlUtil$3.execute(OgnlUtil.java:531) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat com.opensymphony.xwork2.ognl.OgnlUtil.compileAndExecuteMethod(OgnlUtil.java:583) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat com.opensymphony.xwork2.ognl.OgnlUtil.callMethod(OgnlUtil.java:529) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat com.opensymphony.xwork2.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:438) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat com.opensymphony.xwork2.DefaultActionInvocation.invokeActionOnly(DefaultActionInvocation.java:293) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat org.apache.struts2.interceptor.BackgroundProcess$1.run(BackgroundProcess.java:55) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat java.lang.Thread.run(Thread.java:842) \\~\\[?:?\\] \nCaused by: java.lang.IllegalStateException: Unable to access key store \nat com.atlassian.bamboo.amq.BambooBrokerService$2.create(BambooBrokerService.java:101) \\~\\[atlassian-bamboo-agent-core-9.6.1.jar:?\\] \nat com.atlassian.bamboo.amq.BambooBrokerService$2.create(BambooBrokerService.java:91) \\~\\[atlassian-bamboo-agent-core-9.6.1.jar:?\\] \nat io.atlassian.util.concurrent.ResettableLazyReference$InternalReference.create(ResettableLazyReference.java:185) \\~\\[atlassian-util-concurrent-4.0.1.jar:?\\] \nat io.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:332) \\~\\[atlassian-util-concurrent-4.0.1.jar:?\\] \nat io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:150) \\~\\[atlassian-util-concurrent-4.0.1.jar:?\\] \n... 88 more \nCaused by: java.io.IOException: keystore password was incorrect \nat sun.security.pkcs12.PKCS12KeyStore.engineLoad(PKCS12KeyStore.java:2159) \\~\\[?:?\\] \nat sun.security.util.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:221) \\~\\[?:?\\] \nat java.security.KeyStore.load(KeyStore.java:1473) \\~\\[?:?\\] \nat com.atlassian.bamboo.security.BCKeyStoreFactory.loadKeyStore(BCKeyStoreFactory.java:95) \\~\\[atlassian-bamboo-agent-core-9.6.1.jar:?\\] \nat com.atlassian.bamboo.security.JmsSslManagementUtils.getKeyStore(JmsSslManagementUtils.java:84) \\~\\[atlassian-bamboo-agent-core-9.6.1.jar:?\\] \nat com.atlassian.bamboo.security.JmsSslManagementUtils.getBrokerKeyStore(JmsSslManagementUtils.java:53) \\~\\[atlassian-bamboo-agent-core-9.6.1.jar:?\\] \nat com.atlassian.bamboo.amq.BambooBrokerService$2.create(BambooBrokerService.java:96) \\~\\[atlassian-bamboo-agent-core-9.6.1.jar:?\\] \nat com.atlassian.bamboo.amq.BambooBrokerService$2.create(BambooBrokerService.java:91) \\~\\[atlassian-bamboo-agent-core-9.6.1.jar:?\\] \nat io.atlassian.util.concurrent.ResettableLazyReference$InternalReference.create(ResettableLazyReference.java:185) \\~\\[atlassian-util-concurrent-4.0.1.jar:?\\] \nat io.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:332) \\~\\[atlassian-util-concurrent-4.0.1.jar:?\\] \nat io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:150) \\~\\[atlassian-util-concurrent-4.0.1.jar:?\\] \n... 88 more \nCaused by: java.security.UnrecoverableKeyException: failed to decrypt safe contents entry: javax.crypto.BadPaddingException: Given final block not properly padded. Such issues can arise if a bad key is used during decryption. \nat sun.security.pkcs12.PKCS12KeyStore.engineLoad(PKCS12KeyStore.java:2159) \\~\\[?:?\\] \nat sun.security.util.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:221) \\~\\[?:?\\] \nat java.security.KeyStore.load(KeyStore.java:1473) \\~\\[?:?\\] \nat com.atlassian.bamboo.security.BCKeyStoreFactory.loadKeyStore(BCKeyStoreFactory.java:95) \\~\\[atlassian-bamboo-agent-core-9.6.1.jar:?\\] \nat com.atlassian.bamboo.security.JmsSslManagementUtils.getKeyStore(JmsSslManagementUtils.java:84) \\~\\[atlassian-bamboo-agent-core-9.6.1.jar:?\\] \nat com.atlassian.bamboo.security.JmsSslManagementUtils.getBrokerKeyStore(JmsSslManagementUtils.java:53) \\~\\[atlassian-bamboo-agent-core-9.6.1.jar:?\\] \nat com.atlassian.bamboo.amq.BambooBrokerService$2.create(BambooBrokerService.java:96) \\~\\[atlassian-bamboo-agent-core-9.6.1.jar:?\\] \nat com.atlassian.bamboo.amq.BambooBrokerService$2.create(BambooBrokerService.java:91) \\~\\[atlassian-bamboo-agent-core-9.6.1.jar:?\\] \nat io.atlassian.util.concurrent.ResettableLazyReference$InternalReference.create(ResettableLazyReference.java:185) \\~\\[atlassian-util-concurrent-4.0.1.jar:?\\] \nat io.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:332) \\~\\[atlassian-util-concurrent-4.0.1.jar:?\\] \nat io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:150) \\~\\[atlassian-util-concurrent-4.0.1.jar:?\\] \n... 88 more \n2024-04-29 12:58:32,927 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[GrpcCertificateUtils\\] Bouncy Castle provider already present \n2024-04-29 12:58:38,046 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[BambooActiveMQConnectionFactory\\] Setting broker URL to 'vm://bamboo?create=false' \n2024-04-29 12:58:39,591 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[StdSchedulerFactory\\] Using default implementation for ThreadExecutor \n2024-04-29 12:58:39,593 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[SchedulerSignalerImpl\\] Initialized Scheduler Signaller of type: class org.quartz.core.SchedulerSignalerImpl \n2024-04-29 12:58:39,593 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[QuartzScheduler\\] Quartz Scheduler v.2.3.2 created. \n2024-04-29 12:58:39,593 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[RAMJobStore\\] RAMJobStore initialized. \n2024-04-29 12:58:39,593 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[QuartzScheduler\\] Scheduler meta-data: Quartz Scheduler (v2.3.2) 'scheduler' with instanceId 'NON_CLUSTERED' \nScheduler class: 'org.quartz.core.QuartzScheduler' - running locally. \nScheduler class: 'org.quartz.core.QuartzScheduler' - running locally. \nNOT STARTED. \nCurrently in standby mode. \nNumber of jobs executed: 0 \nUsing thread pool 'com.atlassian.bamboo.quartz.SystemAuthorizedThreadPool' - with 14 threads. \nUsing job-store 'org.quartz.simpl.RAMJobStore' - which does not support persistence. and is not clustered. \n2024-04-29 12:58:39,593 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[StdSchedulerFactory\\] Quartz scheduler 'scheduler' initialized from an externally provided properties instance. \n2024-04-29 12:58:39,593 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[StdSchedulerFactory\\] Quartz scheduler version: 2.3.2 \n2024-04-29 12:58:39,597 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[QuartzScheduler\\] JobFactory set to: com.atlassian.bamboo.quartz.AutowiringJobFactory@2dc62503 \n2024-04-29 12:58:39,800 INFO \\[performSetupDatabaseConnectionBackgroundThread\\] \\[EphemeralAgentPodLaunchingReScheduler\\] Created the Ephemeral Agents rescheduler with the queue size of 500 entries and delay of 30 seconds \n2024-04-29 12:58:39,864 WARN \\[acquireClusterLock.quartz_Worker-1\\] \\[SqlExceptionHelper\\] SQL Error: 208, SQLState: S0002 \n2024-04-29 12:58:39,864 ERROR \\[acquireClusterLock.quartz_Worker-1\\] \\[SqlExceptionHelper\\] Invalid object name 'CLUSTER_LOCK'. \n2024-04-29 12:58:39,866 ERROR \\[acquireClusterLock.quartz_Worker-1\\] \\[SessionFactoryUtils\\] Failed to release Hibernate Session \njava.lang.NoClassDefFoundError: org/hibernate/engine/internal/EntityEntryContext$EntityEntryCrossRefImpl \nat org.hibernate.engine.internal.EntityEntryContext.reentrantSafeEntityEntries(EntityEntryContext.java:315) \\~\\[hibernate-core-5.6.15.Final-atlassian-2.jar:5.6.15.Final-atlassian-2\\] \nat org.hibernate.engine.internal.StatefulPersistenceContext.clear(StatefulPersistenceContext.java:238) \\~\\[hibernate-core-5.6.15.Final-atlassian-2.jar:5.6.15.Final-atlassian-2\\] \nat org.hibernate.internal.SessionImpl.cleanupOnClose(SessionImpl.java:567) \\~\\[hibernate-core-5.6.15.Final-atlassian-2.jar:5.6.15.Final-atlassian-2\\] \nat org.hibernate.internal.AbstractSharedSessionContract.setClosed(AbstractSharedSessionContract.java:385) \\~\\[hibernate-core-5.6.15.Final-atlassian-2.jar:5.6.15.Final-atlassian-2\\] \nat org.hibernate.internal.AbstractSharedSessionContract.close(AbstractSharedSessionContract.java:378) \\~\\[hibernate-core-5.6.15.Final-atlassian-2.jar:5.6.15.Final-atlassian-2\\] \nat org.hibernate.internal.SessionImpl.closeWithoutOpenChecks(SessionImpl.java:421) \\~\\[hibernate-core-5.6.15.Final-atlassian-2.jar:5.6.15.Final-atlassian-2\\] \nat org.hibernate.internal.SessionImpl.close(SessionImpl.java:398) \\~\\[hibernate-core-5.6.15.Final-atlassian-2.jar:5.6.15.Final-atlassian-2\\] \nat org.springframework.orm.hibernate5.SessionFactoryUtils.closeSession(SessionFactoryUtils.java:137) \\~\\[spring-orm-5.3.33.jar:5.3.33\\] \nat org.springframework.orm.hibernate5.HibernateTransactionManager.doCleanupAfterCompletion(HibernateTransactionManager.java:749) \\~\\[spring-orm-5.3.33.jar:5.3.33\\] \nat org.springframework.transaction.support.AbstractPlatformTransactionManager.cleanupAfterCompletion(AbstractPlatformTransactionManager.java:992) \\~\\[spring-tx-5.3.33.jar:5.3.33\\] \nat org.springframework.transaction.support.AbstractPlatformTransactionManager.processRollback(AbstractPlatformTransactionManager.java:875) \\~\\[spring-tx-5.3.33.jar:5.3.33\\] \nat org.springframework.transaction.support.AbstractPlatformTransactionManager.rollback(AbstractPlatformTransactionManager.java:809) \\~\\[spring-tx-5.3.33.jar:5.3.33\\] \nat jdk.internal.reflect.GeneratedMethodAccessor178.invoke(Unknown Source) \\~\\[?:?\\] \nat jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) \\~\\[?:?\\] \nat java.lang.reflect.Method.invoke(Method.java:568) \\~\\[?:?\\] \nat org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344) \\~\\[spring-aop-5.3.33.jar:5.3.33\\] \nat org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:234) \\~\\[spring-aop-5.3.33.jar:5.3.33\\] \nat jdk.proxy3.$Proxy155.rollback(Unknown Source) \\~\\[?:?\\] \nat org.springframework.transaction.support.TransactionTemplate.rollbackOnException(TransactionTemplate.java:168) \\~\\[spring-tx-5.3.33.jar:5.3.33\\] \nat org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:144) \\~\\[spring-tx-5.3.33.jar:5.3.33\\] \nat com.atlassian.bamboo.persistence.BambooConnectionTemplate.execute(BambooConnectionTemplate.java:37) \\~\\[atlassian-bamboo-persistence-9.6.1.jar:?\\] \nat com.atlassian.bamboo.beehive.AbstractBambooRawJdbcDao.supplierWithConnection(AbstractBambooRawJdbcDao.java:75) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.beehive.BambooClusterLockRawJdbcDao.getClusterLockStatusByName(BambooClusterLockRawJdbcDao.java:79) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.beehive.BambooClusterLockServiceImpl.assureLockExists(BambooClusterLockServiceImpl.java:259) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.beehive.BambooClusterLockServiceImpl.tryAcquireLock(BambooClusterLockServiceImpl.java:63) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.beehive.AcquirePrimaryNodeLockJob.execute(AcquirePrimaryNodeLockJob.java:29) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat org.quartz.core.JobRunShell.run(JobRunShell.java:202) \\~\\[quartz-2.3.2.jar:?\\] \nat org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:573) \\~\\[quartz-2.3.2.jar:?\\] \nCaused by: java.lang.ClassNotFoundException: Illegal access: this web application instance has been stopped already. Could not load \\[org.hibernate.engine.internal.EntityEntryContext$EntityEntryCrossRefImpl\\]. The following stack trace is thrown for debugging purposes as well as to attempt to terminate the thread which caused the illegal access. \n... 28 more \n2024-04-29 12:58:39,882 ERROR \\[acquireClusterLock.quartz_Worker-1\\] \\[TransactionTemplate\\] Application exception overridden by rollback exception \njava.lang.NoClassDefFoundError: org/hibernate/internal/util/JdbcExceptionHelper \nat org.hibernate.dialect.SQLServer2005Dialect$1.convert(SQLServer2005Dialect.java:103) \\~\\[hibernate-core-5.6.15.Final-atlassian-2.jar:5.6.15.Final-atlassian-2\\] \nat org.hibernate.exception.internal.StandardSQLExceptionConverter.convert(StandardSQLExceptionConverter.java:37) \\~\\[hibernate-core-5.6.15.Final-atlassian-2.jar:5.6.15.Final-atlassian-2\\] \nat org.hibernate.engine.jdbc.spi.SqlExceptionHelper.convert(SqlExceptionHelper.java:113) \\~\\[hibernate-core-5.6.15.Final-atlassian-2.jar:5.6.15.Final-atlassian-2\\] \nat org.hibernate.engine.jdbc.spi.SqlExceptionHelper.convert(SqlExceptionHelper.java:99) \\~\\[hibernate-core-5.6.15.Final-atlassian-2.jar:5.6.15.Final-atlassian-2\\] \nat org.hibernate.engine.jdbc.internal.JdbcCoordinatorImpl.coordinateWork(JdbcCoordinatorImpl.java:313) \\~\\[hibernate-core-5.6.15.Final-atlassian-2.jar:5.6.15.Final-atlassian-2\\] \nat org.hibernate.internal.AbstractSharedSessionContract.doWork(AbstractSharedSessionContract.java:1125) \\~\\[hibernate-core-5.6.15.Final-atlassian-2.jar:5.6.15.Final-atlassian-2\\] \nat org.hibernate.internal.AbstractSharedSessionContract.doReturningWork(AbstractSharedSessionContract.java:1121) \\~\\[hibernate-core-5.6.15.Final-atlassian-2.jar:5.6.15.Final-atlassian-2\\] \nat com.atlassian.bamboo.persistence.BambooConnectionTemplate.lambda$execute$0(BambooConnectionTemplate.java:39) \\~\\[atlassian-bamboo-persistence-9.6.1.jar:?\\] \nat org.springframework.orm.hibernate5.HibernateTemplate.doExecute(HibernateTemplate.java:367) \\~\\[spring-orm-5.3.33.jar:5.3.33\\] \nat org.springframework.orm.hibernate5.HibernateTemplate.executeWithNativeSession(HibernateTemplate.java:334) \\~\\[spring-orm-5.3.33.jar:5.3.33\\] \nat com.atlassian.bamboo.persistence.BambooConnectionTemplate.lambda$execute$1(BambooConnectionTemplate.java:38) \\~\\[atlassian-bamboo-persistence-9.6.1.jar:?\\] \nat org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:140) \\~\\[spring-tx-5.3.33.jar:5.3.33\\] \nat com.atlassian.bamboo.persistence.BambooConnectionTemplate.execute(BambooConnectionTemplate.java:37) \\~\\[atlassian-bamboo-persistence-9.6.1.jar:?\\] \nat com.atlassian.bamboo.beehive.AbstractBambooRawJdbcDao.supplierWithConnection(AbstractBambooRawJdbcDao.java:75) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.beehive.BambooClusterLockRawJdbcDao.getClusterLockStatusByName(BambooClusterLockRawJdbcDao.java:79) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.beehive.BambooClusterLockServiceImpl.assureLockExists(BambooClusterLockServiceImpl.java:259) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.beehive.BambooClusterLockServiceImpl.tryAcquireLock(BambooClusterLockServiceImpl.java:63) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.beehive.AcquirePrimaryNodeLockJob.execute(AcquirePrimaryNodeLockJob.java:29) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat org.quartz.core.JobRunShell.run(JobRunShell.java:202) \\~\\[quartz-2.3.2.jar:?\\] \nat org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:573) \\~\\[quartz-2.3.2.jar:?\\] \nCaused by: java.lang.ClassNotFoundException: Illegal access: this web application instance has been stopped already. Could not load \\[org.hibernate.internal.util.JdbcExceptionHelper\\]. The following stack trace is thrown for debugging purposes as well as to attempt to terminate the thread which caused the illegal access. \n... 20 more\n\n2024-04-29 12:58:45,532 ERROR \\[performSetupDatabaseConnectionBackgroundThread\\] \\[ContextLoader\\] Context initialization failed \norg.springframework.beans.factory.BeanCreationException: Error creating bean with name 'grpcServer': Invocation of init method failed; nested exception is java.io.IOException: Failed to bind to address 0.0.0.0/0.0.0.0:9090 \nat org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor.postProcessBeforeInitialization(InitDestroyAnnotationBeanPostProcessor.java:160) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyBeanPostProcessorsBeforeInitialization(AbstractAutowireCapableBeanFactory.java:440) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1796) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:620) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:336) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:334) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:209) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:932) \\~\\[spring-context-5.3.33.jar:5.3.33\\] \nat org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:591) \\~\\[spring-context-5.3.33.jar:5.3.33\\] \nat org.springframework.web.context.ContextLoader.configureAndRefreshWebApplicationContext(ContextLoader.java:399) \\~\\[spring-web-5.3.33.jar:5.3.33\\] \nat org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:278) \\~\\[spring-web-5.3.33.jar:5.3.33\\] \nat com.atlassian.config.spring.BootstrappedContainerContext.refresh(BootstrappedContainerContext.java:24) \\~\\[atlassian-config-1.2.0.jar:?\\] \nat com.atlassian.bamboo.setup.DefaultHibernateConfigurator.refreshSpringContextAndCreateDatabase(DefaultHibernateConfigurator.java:127) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.setup.DefaultHibernateConfigurator.configureDatabase(DefaultHibernateConfigurator.java:70) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.bootstrapDatabase(DefaultAtlassianBootstrapManager.java:223) \\~\\[atlassian-config-1.2.0.jar:?\\] \nat com.atlassian.bamboo.ww2.actions.setup.SetupUtilityBean.setupStandardDatabase(SetupUtilityBean.java:170) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.ww2.actions.setup.SetupDatabaseConnectionAction.lambda$execute$0(SetupDatabaseConnectionAction.java:92) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.setup.DefaultSetupPersister.executeSetupStep(DefaultSetupPersister.java:80) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat com.atlassian.bamboo.ww2.actions.setup.SetupDatabaseConnectionAction.execute(SetupDatabaseConnectionAction.java:90) \\~\\[atlassian-bamboo-web-9.6.1.jar:?\\] \nat jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) \\~\\[?:?\\] \nat jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) \\~\\[?:?\\] \nat jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) \\~\\[?:?\\] \nat java.lang.reflect.Method.invoke(Method.java:568) \\~\\[?:?\\] \nat ognl.OgnlRuntime.invokeMethodInsideSandbox(OgnlRuntime.java:1266) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.OgnlRuntime.invokeMethod(OgnlRuntime.java:1251) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.OgnlRuntime.callAppropriateMethod(OgnlRuntime.java:1969) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.ObjectMethodAccessor.callMethod(ObjectMethodAccessor.java:68) \\~\\[ognl-3.1.29.jar:?\\] \nat com.opensymphony.xwork2.ognl.accessor.XWorkMethodAccessor.callMethodWithDebugInfo(XWorkMethodAccessor.java:98) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat com.opensymphony.xwork2.ognl.accessor.XWorkMethodAccessor.callMethod(XWorkMethodAccessor.java:90) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat ognl.OgnlRuntime.callMethod(OgnlRuntime.java:2045) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.ASTMethod.getValueBody(ASTMethod.java:97) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.SimpleNode.evaluateGetValueBody(SimpleNode.java:212) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.SimpleNode.getValue(SimpleNode.java:258) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.Ognl.getValue(Ognl.java:537) \\~\\[ognl-3.1.29.jar:?\\] \nat ognl.Ognl.getValue(Ognl.java:501) \\~\\[ognl-3.1.29.jar:?\\] \nat com.opensymphony.xwork2.ognl.OgnlUtil$3.execute(OgnlUtil.java:531) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat com.opensymphony.xwork2.ognl.OgnlUtil.compileAndExecuteMethod(OgnlUtil.java:583) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat com.opensymphony.xwork2.ognl.OgnlUtil.callMethod(OgnlUtil.java:529) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat com.opensymphony.xwork2.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:438) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat com.opensymphony.xwork2.DefaultActionInvocation.invokeActionOnly(DefaultActionInvocation.java:293) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat org.apache.struts2.interceptor.BackgroundProcess$1.run(BackgroundProcess.java:55) \\~\\[struts2-core-2.5.33-atlassian-1.jar:2.5.33-atlassian-1\\] \nat java.lang.Thread.run(Thread.java:842) \\~\\[?:?\\] \nCaused by: java.io.IOException: Failed to bind to address 0.0.0.0/0.0.0.0:9090 \nat io.grpc.netty.shaded.io.grpc.netty.NettyServer.start(NettyServer.java:326) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.internal.ServerImpl.start(ServerImpl.java:185) \\~\\[grpc-core-1.58.0.jar:1.58.0\\] \nat io.grpc.internal.ServerImpl.start(ServerImpl.java:94) \\~\\[grpc-core-1.58.0.jar:1.58.0\\] \nat com.atlassian.bamboo.grpc.GrpcServer.startGrpcServer(GrpcServer.java:124) \\~\\[atlassian-bamboo-core-9.6.1.jar:?\\] \nat jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) \\~\\[?:?\\] \nat jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) \\~\\[?:?\\] \nat jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) \\~\\[?:?\\] \nat java.lang.reflect.Method.invoke(Method.java:568) \\~\\[?:?\\] \nat org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleElement.invoke(InitDestroyAnnotationBeanPostProcessor.java:389) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleMetadata.invokeInitMethods(InitDestroyAnnotationBeanPostProcessor.java:333) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \nat org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor.postProcessBeforeInitialization(InitDestroyAnnotationBeanPostProcessor.java:157) \\~\\[spring-beans-5.3.33.jar:5.3.33\\] \n... 44 more \nCaused by: java.net.BindException: Address already in use: bind \nat sun.nio.ch.Net.bind0(Native Method) \\~\\[?:?\\] \nat sun.nio.ch.Net.bind(Net.java:555) \\~\\[?:?\\] \nat sun.nio.ch.ServerSocketChannelImpl.netBind(ServerSocketChannelImpl.java:337) \\~\\[?:?\\] \nat sun.nio.ch.ServerSocketChannelImpl.bind(ServerSocketChannelImpl.java:294) \\~\\[?:?\\] \nat io.grpc.netty.shaded.io.netty.channel.socket.nio.NioServerSocketChannel.doBind(NioServerSocketChannel.java:141) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.netty.shaded.io.netty.channel.AbstractChannel$AbstractUnsafe.bind(AbstractChannel.java:562) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.netty.shaded.io.netty.channel.DefaultChannelPipeline$HeadContext.bind(DefaultChannelPipeline.java:1334) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.netty.shaded.io.netty.channel.AbstractChannelHandlerContext.invokeBind(AbstractChannelHandlerContext.java:600) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.netty.shaded.io.netty.channel.AbstractChannelHandlerContext.bind(AbstractChannelHandlerContext.java:579) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.netty.shaded.io.netty.channel.DefaultChannelPipeline.bind(DefaultChannelPipeline.java:973) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.netty.shaded.io.netty.channel.AbstractChannel.bind(AbstractChannel.java:260) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.netty.shaded.io.netty.bootstrap.AbstractBootstrap$2.run(AbstractBootstrap.java:356) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.netty.shaded.io.netty.util.concurrent.AbstractEventExecutor.runTask(AbstractEventExecutor.java:174) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.netty.shaded.io.netty.util.concurrent.AbstractEventExecutor.safeExecute(AbstractEventExecutor.java:167) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.netty.shaded.io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks(SingleThreadEventExecutor.java:470) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.netty.shaded.io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:569) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.netty.shaded.io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:997) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.netty.shaded.io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58.0\\] \nat io.grpc.netty.shaded.io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30) \\~\\[grpc-netty-shaded-1.58.0.jar:1.58\n\n6: I am able to access Bamboo setup from the UI.\n\nThanks and Regards\n\nPratik N Rumale\n"
},
{
"author": "Jyothi Charupalli",
"body": "Hi [@Pratik N Rumale](/t5/user/viewprofilepage/user-id/5483401) ,\n\nMay I know which Path you have configured for Java_Home on both Windows and Linux servers?\n\nIs it the JRE or JDK path of Java?\n\nFor Bamboo to start, the JAVA_HOME environment variable should be pointing to the root directory of the JDK.\n\nI see you are using an SQL server for the Database. Is it running on the same server where Bamboo is running?\n\nDoes the DB user provided for Bamboo have complete access on the Database schema used for Bamboo?\n\nRegards,\n\nJyothi\n"
}
]
}
] | https://community.atlassian.com/t5/Bamboo-questions/My-Bamboo-Installation-is-getting-stuck/qaq-p/2680854 | null |
{
"author": "Gabriel Nunes",
"title": "What is the User-Agent from the Statuspage Webhook?",
"body": "Hello! I'm creating a Webhook and to prevent wrong use of it, I want to block User-Agent that is not from de Statuspage.\n\nWhere can I find it?\n"
} | [
{
"author": "Jesse Klein",
"body": "Hi Gabriel,\n\nThis is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about the User-Agent. I went to webhook.site and, subscribed to my text page with the webhook endpoint and created a test incident. The user agent I got is `statuspage.io/webhooks/f5a56c75b8d17d3712bfb80987a95de861859388`\n\nI would recommend allowing statuspage.io when possible to prevent any issues with this. Also, I believe that token is unique to the page you subscribe to so the ending of that URL would change. Hopefully, that helps!\n\nRegards, \nJesse\n",
"comments": null
}
] | https://community.atlassian.com/t5/Statuspage-questions/What-is-the-User-Agent-from-the-Statuspage-Webhook/qaq-p/2742246 | [
"cloud",
"statuspage-cloud"
] |
{
"author": "Kelvin.Jones",
"title": "Adding a url link in the description of a component",
"body": "I was wondering, my company have a long list of Components for Statuspage. When our dashboard users access the tool, is there a way they can click on the Component in our list, and it takes them to a provide overview page of the selected component or the ability access a url link from the component description field?\n"
} | [
{
"author": "Kevin Patterson",
"body": "Hi [@Kelvin.Jones](/t5/user/viewprofilepage/user-id/5533548) ,\n\nStatuspage does not support this natively. However, you can customize the HTML/CSS of your statuspage to achieve the result you are looking for.\n\n1. update custom header HTML with a javascript that will modify the component names to be clickable and link to the URL you want to associate to the component.\n\n2. In the Custom CSS override you can add some styling that will underline and change the text color to blue for components that have a link associated to them in your java script.\n\nbelow is an screenshot of my environments that shows a link from the mobile app \\& retail point of sale components that links to an overview page external from statuspage.\n\n![statuspage.png](https://community.atlassian.com/t5/image/serverpage/image-id/333052i77DC2142F37EB60F/image-size/large?v=v2&px=999 \"statuspage.png\")\n",
"comments": null
}
] | https://community.atlassian.com/t5/Statuspage-questions/Adding-a-url-link-in-the-description-of-a-component/qaq-p/2741414 | [
"component",
"description"
] |
{
"author": "Valentyn.Hulevych",
"title": "Webhook Customization & Authentication",
"body": "1) I want to know if we can customize webhook requests from StatusPage. Like for example setting headers, query parameters or body format.\n\n2) Other important topic is how I can interact with authenticated webhook.\n"
} | [
{
"author": "Jesse Klein",
"body": "Hello there,\n\nWelcome to the community. Thanks for the questions:\n\n1) I want to know if we can customize webhook requests from StatusPage. Like for example, setting headers, query parameters, or body format.\n\nA: Webhooks subscriptions are not customizable at this time.\n\n2) Other important topic is how I can interact with authenticated webhook. \nA: There's not an authenticated webhook.\n\nIf you're looking for more information about our webhooks, you can learn more here:\n\n<https://support.atlassian.com/statuspage/docs/enable-webhook-notifications/>\n\nHopefully, this points you in the right direction but let me know if you had any other questions about this.\n\nRegards, \nJesse\n",
"comments": [
{
"author": "Valentyn.Hulevych",
"body": "Many thanks for clarification.\n"
}
]
}
] | https://community.atlassian.com/t5/Statuspage-questions/Webhook-Customization-amp-Authentication/qaq-p/2738687 | [
"cloud",
"statuspage-cloud"
] |
{
"author": "Zoe Castro",
"title": "Not receiving Statuspage email notifications for certain apps",
"body": "Hi there, I was sent here by Zapier Support who felt they could no longer troubleshoot my issue. \n\nI suddenly stopped receiving Statuspage notification emails for Zapier and Fillout back in March. However, I continue to receive notifications for Airtable to this day. This is not an issue with my email account not being able to receive emails from [[email protected].](mailto:[email protected])\n\nAs Zapier attempted to troubleshoot my issue, I did randomly receive an alert for a Zapier incident on June 7, but not for incidents on June 12 and 14. I haven't received an alert from Fillout since March 30 despite multiple incidents listed on their Statuspage since then.\n\nThis is super frustrating and I'd really love to figure out how I can reliably receive these alerts for all tools I'm subscribed to. Any help you can provide would be appreciated. Thanks!\n"
} | [
{
"author": "Egor",
"body": "Hey Zoe, \n\nThanks for reaching out to Atlassian Community. \n\nWe can help you for sure, could you please raise a ticket with us using the following link? <https://support.atlassian.com/statuspage/> \n\nWith a ticket, we can see your email address and check the logs for your user to find out why you're not getting notifications. \n\nBest Regards, \nEgor\n",
"comments": [
{
"author": "Zoe Castro",
"body": "Done, thank you Egor!\n"
}
]
}
] | https://community.atlassian.com/t5/Statuspage-questions/Not-receiving-Statuspage-email-notifications-for-certain-apps/qaq-p/2736919 | null |
{
"author": "Curtis Cottom",
"title": "Is there a way to Unsubscribe users in a batch file?",
"body": "If I have a list of 1000 email addresses of subscribers that I need to unsubscribe, is there a way for me to do this without searching each email address one at a time and selecting \"Unsubscribe\" ?\n"
} | [
{
"author": "Brant Schroeder",
"body": "[@Curtis Cottom](/t5/user/viewprofilepage/user-id/5530215) welcome to the Atlassian community\n\nThe only options to remove subscribers are via the UI or via the API.\n\nYou can write a script using the API to bulk remove the users for you. You can read more about the subscribers API here: <https://developer.statuspage.io/#operation/postPagesPageIdSubscribersUnsubscribe>\n",
"comments": null
}
] | https://community.atlassian.com/t5/Statuspage-questions/Is-there-a-way-to-Unsubscribe-users-in-a-batch-file/qaq-p/2737595 | [
"cloud",
"statuspage-cloud"
] |
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