Datasets:

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youngmon

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atlassian-qna

like 2

[ { "author": "Sachin", "body": "Hello [@Manasa Godavarthi](/t5/user/viewprofilepage/user-id/1385275) , can you confirm if you are also seeing problems in confluence (editor or adding comments)? or is it just on confluence questions! It is hard to troubleshoot the issue since you are cloud, I would reach out to [support](https://support.atlassian.com/contact/) team and get some help looking into this issue.\n", "comments": [ { "author": "Manasa Godavarthi", "body": "This is only in Confluence Questions. We are not seeing this problem in Confluence documents.\n" }, { "author": "Yoed Grizim", "body": "We have the same issue\n" }, { "author": "Sachin", "body": "[@Yoed Grizim](/t5/user/viewprofilepage/user-id/2133841), sounds like a bug to me, please open a ticket with atlassian [support](https://support.atlassian.com/contact/) team.\n" } ] } ]

[ "cloud" ]

[ { "author": "Diego", "body": "Hello [@Carlos Silva](/t5/user/viewprofilepage/user-id/3942239) !\n\nAs I understand, you need to access some statistic data from Questions for Confluence but the option is not available.\n\nLooking at the Server version of the documentation about Questions for Confluence, we can see that this feature should be readily available:\n> * [++***\\[Questions for Confluence -- Server\\] Administer Questions***++](https://confluence.atlassian.com/questions/administer-questions-593035916.html)\n\nHowever, when we go over into the equivalent page for the Cloud platform, this feature is not present:\n> * [++***\\[Questions for Confluence -- Cloud\\] Administer Questions***++](https://support.atlassian.com/confluence-cloud/docs/administer-questions/)\n\nA few years ago a suggestions was raised but did not get much traction:\n> * [++***\\[Questions for Confluence -- Cloud\\] Confluence Questions traffic and answers statistics data***++](https://jira.atlassian.com/browse/CONFCLOUD-58348)\n\nI hope this clarifies why the feature is not present in your site. Let us hear from you!\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Shannon S", "body": "Hello [@mdb](/t5/user/viewprofilepage/user-id/1410100),\n\nThank you for bringing this to us; I'm happy to help! You can change the point thresholds using REST API. Have a look below:\n\n* [How to Set Threshold Points for Questions for Confluence Contributions](https://confluence.atlassian.com/cqkb/how-to-set-threshold-points-for-questions-for-confluence-contributions-720831530.html)\n\nOnce you've had a chance to review the article, please let me know if you have any questions about that.\n\nTake care,\n\nShannon\n", "comments": null } ]

[ "confluence", "confluence-server" ]

[ { "author": "Rick Carini", "body": "This is looking promising for me, if you have Confluence Server or Confluence Data Center (and access to the database tables):\n\n* <https://community.atlassian.com/t5/Questions-for-Confluence/Where-exactly-is-the-data-of-Questions-for-Confluence-stored-in/td-p/817832>\n", "comments": null } ]

[ "cloud", "confluence", "confluence-cloud" ]

[ { "author": "Daniel Eads", "body": "Hey Grazia, welcome to the Community!\n\nWhen you are viewing a question, there should be a **Share** button on the right-side of the question:\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/90582iAF616F5F04B9678C/image-dimensions/881x283?v=v2 \"image.png\")Once you've clicked that button, you'll get a modal window that allows you to copy a URL to the exact question.\n\nIn looking at your Atlassian account, I see you're also evaluating an app called [Questions and Answers](http://Questions and Answers) in addition to Questions for Confluence. I wonder if perhaps both apps are activated at the same time and perhaps it's difficult to tell them apart in the interface. Additionally I noted that both app evaluations expired the day you asked this question, and I would assume this is what is preventing you from asking new questions. While the evaluation is active, you should have full access to the features of an app.\n\nCheers, \nDaniel\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Ivan Lima", "body": "Hey [@Berry Kersten](/t5/user/viewprofilepage/user-id/1321968)\n\nEven though you've got the \"Of type Questions\" under \"Add filter\", apparently, this is a known issue that has been tracked through the Atlassian ticket system. You can access it at\n\n* [Questions don't Appear in Content by Label Macro](https://jira.atlassian.com/browse/CONFSERVER-47087)\n\nYou can vote on \"This affects my team\" and add yourself to the watcher's list to receive notifications about the updates moving forward.\n\nYou can also find similar references to this at\n\n* [CONFSERVER-51759](https://jira.atlassian.com/browse/CONFSERVER-51759)\n* [Can't insert Questions content using Content by Label macro](https://community.atlassian.com/t5/Confluence-questions/Can-t-insert-Questions-content-using-Content-by-Label-macro/qaq-p/21878)\n\nAlso, the option \"Include this Content Type Only\" of Content by Label macro described by item 4 under \"Show questions, pages and blogs for a topic\"**,**it's not available on the latest versions. This is probably an option you can find on older than 5.9 versions if I'm not mistaken.\n\nHope it helps.\n\nIL\n", "comments": null } ]

[ "content-by-label", "server" ]

[ { "author": "Ad van Pinxteren", "body": "We have the same problem here. In the past, we have created many questions and answers. Too bad those are very hard to find using Confluence Search. I can only find them when I specifically set the \"Type\" to \"Questions\".\n\n![confluence-search-types.png](https://community.atlassian.com/t5/image/serverpage/image-id/143119iD821FC794FCD29DC/image-size/large?v=v2&px=999 \"confluence-search-types.png\")\n\nBut when I search using no filters, those questions are not included in the results. Is this because \"Questions\" have been degraded to some sort of plugin type?\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Mikael Sandberg", "body": "Hi [@Dan Moody](/t5/user/viewprofilepage/user-id/3642729),\n\nWelcome to the Atlassian Community.\n\nIt is possible to restrict access to Questions, see [Permissions](https://confluence.atlassian.com/questions/permissions-407724476.html) for more information on what you can do.\n", "comments": [ { "author": "Dan Moody", "body": "Hi Mikael, thanks for the link. Looking at the options it doesn't look like I can restrict who can answer questions and only on a particular topic.\n\nEssentially out HR team only want to be able to answer questions on one of their topics.\n\nShame.\n\nThanks again,\n\nDan.\n" } ] } ]

[ { "author": "Brant Schroeder", "body": "[@Arthur Hovanesian](/t5/user/viewprofilepage/user-id/3196782)\n\nThat information is not available via the API. The API only provides the summary like you are getting back.\n", "comments": null } ]

[ "rest-api", "vote" ]

[ { "author": "mfranklin", "body": "OK - I found the answer myself ...... this is a template feature only. I have updated the template.\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Shannon S", "body": "Hello Mike,\n\nThank you for raising this with us. It's only possible to modify the global permissions for Confluence Questions, but not on individual spaces.\n\nI can really see how that would be helpful, however, so I raised the feature request below:\n\n* [CONFSERVER-59137](https://jira.atlassian.com/browse/CONFSERVER-59137) *As an admin, disable Questions on a particular Space*\n\nPlease vote on the request and you will automatically be added to the list of watchers for this. You will receive updates going forward if there are any changes.\n\nLet me know if you have any questions about that.\n\nRegards,\n\nShannon\n", "comments": [ { "author": "Mike", "body": "Thanks Shannon\n" } ] } ]

[ "server" ]

[ { "author": "Dia", "body": "Go to the page where the attachment is and click on the '3 dots' in the upper right.\n\nSelect 'Attachments'. This will bring you to a view that displays all attachments on your page. From there, you will see a 'label' icon on each attachment for you to add a tag.\n\n![attachmentLabel.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/72172i13FE4B6246854593/image-size/large?v=v2&px=999 \"attachmentLabel.jpg\")\n", "comments": [ { "author": "mauro99", "body": "OK it works Thanks!\n" } ] } ]

[ { "author": "Nic Brough -Adaptavist-", "body": "What do the logs say the problem is?\n\nStart with a look at \\<confluence home\\>/logs/atlassian-confluence.log - this is the application log which, in my experience, tells you about 90% of start up failures.\n\nIf this doesn't say anything about failing to start, move on to \\<confluence install\\>/log/catalina.out which tells us what the application server is doing (the application server is what you can see running the service, even though the confluence application is failing)\n\nAdmittedly, a lot of these are damn cryptic, but I think we're now at around 75% \"copy error, paste into a search engine, get the right answer\" (often landing here in Community, which is nice)\n", "comments": null } ]

[ "server" ]

[ { "author": "Julian from AF", "body": "Up\n\nNo body can help me?\n", "comments": null }, { "author": "Julian from AF", "body": "Anybody ?\n\nHere an example, is it possible to decrease the number of lines of mail from updated page?\n\nThank you !\n\n![2019-11-12 12_30_09-Window.png](https://community.atlassian.com/t5/image/serverpage/image-id/72572i36E9A39496136B90/image-size/large?v=v2&px=999 \"2019-11-12 12_30_09-Window.png\")\n", "comments": null } ]

[ { "author": "Dan Breyen", "body": "Hi [@Derek Fage](/t5/user/viewprofilepage/user-id/1943824) that bug has been closed now. Is performance better?\n", "comments": null } ]

[ { "author": "Shannon S", "body": "Hello Shilpa,\n\nThank you for bringing this to us!\n\nIn our Server apps, you can go to UPM and search for a specific add-on and disable parts of the add-on (known as modules). This is what Stephen is referring to in his answer. Unfortunately, this is not possible in Confluence Cloud, as this is managed by Atlassian. See [Managing Apps](https://confluence.atlassian.com/confcloud/managing-apps-724766519.html) for more details on that functionality in Cloud.\n\nAs the behavior stands currently, users are able to ask questions in any space they have permissions to.\n\nThere is a current feature request below for this. You can vote on it and be automatically added to the list of watchers:\n\n* [CONFCLOUD-57675](https://jira.atlassian.com/browse/CONFCLOUD-57675) *As an admin, force users to ask questions only in specific space*\n\nIn the meantime, it's not possible to move questions out of the current space they are in, but we do have another feature request for this, which was previously mentioned by Stephen:\n\n* [CONFCLOUD-57117](https://jira.atlassian.com/browse/CONFCLOUD-57117) *Option to move questions between spaces.*\n\nLet me know if you have any questions about this.\n\nBest regards,\n\nShannon\n", "comments": [ { "author": "Shilpa Kotiyan", "body": "Shannon,\n\nThanks for your response. I was able to look at the feature request [CONFCLOUD-57675](https://jira.atlassian.com/browse/CONFCLOUD-57675?_ga=2.267747534.1180686739.1573667024-1643345965.1572399373) , which is exactly what I was looking for. I have voted for it . Hoping to see it in the product.\n\nThanks,\n\nShilpa\n" }, { "author": "Shannon S", "body": "Hi Shilpa,\n\nThank you for letting me know that! Take care, and have a pleasant weekend.\n\nRegards,\n\nShannon\n" } ] } ]

[ { "author": "Manisha Kharga _Appfire_", "body": "Hi [@Shilpa Kotiyan](/t5/user/viewprofilepage/user-id/161962) ,\n\nTraverse to the Cog wheel \\>\\> General Configuration \\>\\> Question for Confluence (Left panel) \\>\\> Click on Permission as shown in the below screenshot.\n\nYou can restrict the question based on groups, create a group with list of users and then restrict based on your requirement.\n\n![comm_global permission.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/72356iE0A20B03624263FE/image-size/large?v=v2&px=999 \"comm_global permission.jpg\")\n\nThanks, \nManisha\n", "comments": [ { "author": "Shilpa Kotiyan", "body": "Hi Manisha,\n\nThank you for your response. But I am not looking to restrict by users, rather how can I enforce that users create questions only in our global space. I am looking to build a knowledge base of questions for our group and am concerned that if I don't restrict them to one space they will be scattered across different spaces and some folks may not have permissions to all spaces.\n\nThanks,\n\nShilpa\n" }, { "author": "Manisha Kharga _Appfire_", "body": "Hi [@Shilpa Kotiyan](/t5/user/viewprofilepage/user-id/161962) ,\n\nThanks for sharing the exact scenario.\n\nWe have an open Atlassian ticket for this <https://jira.atlassian.com/browse/CONFSERVER-51707>\n\nThanks, \nManisha\n" } ] } ]

[ { "author": "Shannon S", "body": "Hello Neil,\n\nThank you for contacting us about this.\n\nYou can use the [Questions List Macro](https://confluence.atlassian.com/questionscloud/integrate-questions-with-your-spaces-738361805.html#Integratequestionswithyourspaces-Questionsmacros) to display a list of questions per space. You can use this to display all questions, per space, or using a specific label, for example. Note that you can only specify one space per macro, but you could embed more than one macro on your page if you need to do it that way.\n\nLet me know if you have any questions about that.\n\nRegards,\n\nShannon\n", "comments": null } ]

[ "confluence" ]

[ { "author": "Tanya L Christensen", "body": "I searched in the open tickets and found this Bug: <https://jira.atlassian.com/browse/CONFSERVER-47986>\n\nLooks like we'll have to wait to get a report on the Questions we've asked. :(\n\n<https://jira.atlassian.com/browse/CONFSERVER-47986>\n", "comments": null } ]

[ { "author": "Brant Schroeder", "body": "[@Noah B](/t5/user/viewprofilepage/user-id/5090492) When this occurs have you tried to rebuild your content index to see if it resolves the issue?\n", "comments": null } ]

[ "server" ]

[ { "author": "Harshal Rathee", "body": "Hi, Open the page you want to embed , just select marco, type in team calendar and just search the calendar you want to embed.\n", "comments": null } ]

[ { "author": "Brant Schroeder", "body": "[@alexia.heinemann](/t5/user/viewprofilepage/user-id/5086974) Welcome to the Atlassian community\n\nIf you setup your subscription properly they should be removed when you sync. I would double check your setup. <https://confluence.atlassian.com/doc/subscribe-to-team-calendars-from-microsoft-outlook-1044780452.html>\n", "comments": [ { "author": "Brant Schroeder", "body": "[@alexia.heinemann](/t5/user/viewprofilepage/user-id/5086974) can you accept the answer to help others?\n" }, { "author": "Rus Yates-Aylott", "body": "The initial iCal sync works but updates to the Confluence Calendar are not synched through to Outlook. I can add amend or delete events in Confluence but there is no update in Outlook.\n" }, { "author": "Brant Schroeder", "body": "You will need to use an iCalDAV for two-way sync\n\nSubscribe to a Team Calendar from Outlook (Windows) {#toc-hId--351434064}\n-------------------------------------------------------------------------\n\nThere are two ways to synchronize your calendar in Outlook:\n\n* **Two-way sync** (CalDAV) - allows you to view and update Team Calendars events in Outlook. This option requires a free CalDAV Synchronization plugin for Outlook, and is only available for Windows users.\n* **One-way sync** (iCal) - allows you to view, but not update, Team Calendars events in Outlook.\n" }, { "author": "Rus Yates-Aylott", "body": "2-way Sync works fine (CalDAV) and I now note there is an option in the CalDAV Synchronizer to select a mono-directional sync. \n\nhowever, my initial question was about iCal which syncs fine on the first attempt but never appears to update when the Confluence calendar is amended.\n" }, { "author": "Helen Davies", "body": "Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) I am having the same issue as Rus. Do you have a solution to this?\n" } ] } ]

[ "server" ]

[ { "author": "Brant Schroeder", "body": "[@Ron Goll](/t5/user/viewprofilepage/user-id/5059913) Welcome to the Atlassian community\n\nI don't believe that there is any way to control the way that the calendar displays the information that Jira is providing it.\n", "comments": null } ]

[ { "author": "Brant Schroeder", "body": "[@Stephanie Refuerzo](/t5/user/viewprofilepage/user-id/5057013) Welcome to the Atlassian community\n\nWhat browser are you using? Have you tried other browsers? Does it do it on all browsers? Do you have any plugins installed on the browser?\n", "comments": null } ]

[ "cloud" ]

[ { "author": "David Harkins", "body": "Had to request the calendar restrictions to be reset by a Confluence Admin\n", "comments": null }, { "author": "Srinatha T", "body": "Hi [@David Harkins](/t5/user/viewprofilepage/user-id/4150367) ,\n\nWelcome to Atlassian Community.\n\nIf the calendar is removed they can search and add it again. In case if there is any restrictions set on the calendar then as a admin you can remove that. Below article has the info you are looking for\n\n* [Restrict-a-calendar](https://confluence.atlassian.com/teamcal/restrict-a-calendar-660737259.html)\n* [Create-add-and-edit-calendars](https://confluence.atlassian.com/teamcal/create-add-and-edit-calendars-654213559.html)\n\nI hope the above info helps.\n\nThanks,\n\nSrinath T\n", "comments": null } ]

[ "server" ]

[ { "author": "G subramanyam", "body": "Hi [@mr_ kitchen](/t5/user/viewprofilepage/user-id/5049402) welcome to the Atlassian community.\n\nI would like to echo with your point about a small company.\n\nHere's my 2 cents about this post. \"I see that Atlassian is already offering free trials and free software usage for limited users. I see this as a kind gesture from an organization given its huge market reach. When they say it's a premium feature, their is a lot of market research, planning and efforts goes behind that and we can't expect them to offer for free\".\n", "comments": null }, { "author": "Srinatha T", "body": "Hi [@mr_ kitchen](/t5/user/viewprofilepage/user-id/5049402) ,\n\nWelcome to Atlassian Community.\n\nFor more info on pricing and free tier you can refer the below page:\n\n* [Plans and Pricing](https://www.atlassian.com/software/confluence/pricing)\n\nThanks,\n\nSrinath T\n", "comments": null } ]

[ { "author": "Dave Mathijs", "body": "Hi [@Anne Marie Sharp](/t5/user/viewprofilepage/user-id/5013556) , if the issue doesn't get resolved, I suggest to submit a support request with Atlassian.\n", "comments": [ { "author": "Anne Marie Sharp", "body": "thanks, I did submit and found out that this is a known issue they are looking at: <https://jira.atlassian.com/browse/CONFCLOUD-72757>\n\nJust have to wait for it to get resolved - hopefully soon\n" } ] }, { "author": "Stephanie Hansen", "body": "We are having same issue.. Older calendars...even some in archived spaces show...but one new one we created 2+ weeks ago (and input exact name of) still not showing\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Brant Schroeder", "body": "[@Nicolas Casel](/t5/user/viewprofilepage/user-id/510185) Team calendar permissions are not that granular and work as you have described. I looked to see if there was an enhancement request for this functionality but did not find one. I would suggest submitting one here: <https://jira.atlassian.com/secure/Dashboard.jspa>\n", "comments": null } ]

[ "event", "restriction", "server" ]

[ { "author": "Carla Ann K. Rowland", "body": "It is not an editable or customizable template from Confluence administrator side and it is global to confluence. It would take developer skills and API understanding and more.\n\nNot recommended.\n", "comments": [ { "author": "Lynn Long", "body": "So it is possible just extremely hard\n" } ] } ]

[ { "author": "Fabio Racobaldo _Herzum_", "body": "Hi [@amit-k-gupta](/t5/user/viewprofilepage/user-id/5013302) ,\n\nwelcome to the Atlassian community!\n\nI just tried on my instance to upload an .ics file and I can download it from a page.\n\nPlease could you attach a screenshot of your problem? Are u attaching that file as a standard attachment?\n\nFabio\n", "comments": [ { "author": "amit-k-gupta", "body": "Thanks Fabio, I had realized the next step and was able to do.\n" }, { "author": "Fabio Racobaldo _Herzum_", "body": "you're welcome [@amit-k-gupta](/t5/user/viewprofilepage/user-id/5013302)\n" } ] } ]

[ "calendar", "cloud", "confluence" ]

[ { "author": "Nic Brough -Adaptavist-", "body": "Welcome to the Atlassian Community!\n\nYou'll need to ask your administrators to grant you access.\n\nThere may be a couple of them active here in the Community, but most of us have no access or knowledge of your systems (maybe a little more knowledge - I know a couple of people here have worked with KPMG's Confluences, but none of us still have any admin access.)\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Fabian Lim", "body": "Hi [@Chris Shaw](/t5/user/viewprofilepage/user-id/4017327)\n\nIf you are picking up tickets from jira I have an option here where you can combine jira automation: <https://youtu.be/ccWTIgdnQqE>\n\nCheers\n", "comments": null } ]

[ "server" ]

[ { "author": "Nic Brough -Adaptavist-", "body": "Welcome to the Atlassian Community!\n\nYou'll need to re-grant yourself access to the calendar. Limiting it to one person does what it says on the tin - stops others from seeing it!\n", "comments": null } ]

[ { "author": "Jack Brickey", "body": "hi [@rayyan ct](/t5/user/viewprofilepage/user-id/5514559) , can you confirm that you are talking about an Atlassian support request here - [Atlassian support](https://support.atlassian.com/contact/#/). I know that there were issues opening support tickets earlier in the week so maybe related. How long has it been since you attempted this? Just wondered if the response given is accurate and the email is forthcoming.\n", "comments": [ { "author": "rayyan ct", "body": "Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)\n\nYou are right.\n\nI have been for the last two hours. But no success.\n\nIs this a common issue, or something related to my account?\n" } ] } ]

[ { "author": "Sufiyan Bhardiwan", "body": "Contact white list\n", "comments": null } ]

[ { "author": "Vronik", "body": "Hi\n\nLook at this\n\n<https://trello.com/es/guide/permissions-controls>\n\n<https://support.atlassian.com/trello/docs/making-a-user-an-admin-of-a-board/>\n", "comments": null } ]

[ "trello" ]

[ { "author": "Nic Brough -Adaptavist-", "body": "Welcome to the Atlassian Community!\n\nThere is not enough information in your question to be able to help you. Why do you think you want more accounts? Why are your people who need accounts asking you to create them?\n", "comments": null } ]

[ { "author": "Fares Laroui_Vectors_", "body": "Hi Sydnee,\n\nI believe you have built your glossary using a Confluence page not a glossary app right?\n\nIn that case, Confluence native search capabilities (be it the search bar, advanced or live) can only point you to the page where the term is created.\n\nTo be able to search for and highlight specific terms you might want to check [Glossary for Confluence.](https://marketplace.atlassian.com/apps/1211800/glossary-for-confluence?hosting=cloud&tab=overview)\n\nIn your example, you can search for terms within your page using the highlight feature (if, of course, you have created those terms within your space glossary)\n\nAdditionally, the app comes with a built-in search engine and deep integration with Confluence search. For example, if you would like to look for a specific term, you can enter your query and filter the search results based on the custom type \"Terms\".\n\nI hope this answer helps.\n", "comments": [ { "author": "Sydnee Roberts-Crews", "body": "Thank you! I didn't realize I needed an app. I decided to use the databases instead of paying for an app and it seems to work.\n" } ] } ]

[ "live-search" ]

[ { "author": "Quincy [Atlassian]", "body": "Hi [@Thomas Br?cklmayr](/t5/user/viewprofilepage/user-id/5501891), I am sorry you are having difficulties. If you reach out to our support team at <https://support.atlassian.com>, they will be able to help you sort things out.\n\nRegards! \nQuincy\n", "comments": [ { "author": "Michael Hudak", "body": "Hello [@Quincy \\[Atlassian\\]](/t5/user/viewprofilepage/user-id/5084527) ,\n\nI am facing the same challenge. I want to change my e-mail address, but I'm blocked on the page on which it is required to input the account password (<https://id.atlassian.com/verify-email/change-email?token=>\\[...\\])\n\nChrome / Firefox no difference as mentioned in the initial post\n\nI can change my account password with no issues, but again no success when confirming the address change.\n\nAnd strangely enough, when I go to the support page, I end up here again.\n" }, { "author": "Quincy [Atlassian]", "body": "Hi [@Michael Hudak](/t5/user/viewprofilepage/user-id/5513077) , there are some eligibility requirements for opening a support ticket. You can read about that here: <https://confluence.atlassian.com/support/eligibility-for-support-tickets-for-atlassian-cloud-979419943.html>\n\nIf you're using a Standard or Premium licensed product, then you may need to one of your admins to raise the support request on your behalf.\n\nIf you're still not able to get a support request created, please let me know so I can engage with our support staff internally to understand the best way forward. Fixing your issue will likely require you to transmit some sensitive information, and I don't want you to do that here on our public forum.\n\nThank you for your patience!\n" } ] } ]

[ "bug" ]

[ { "author": "Julia Yeager", "body": "Trello / atlassian account permanent deletion...../ deactivation of accounts.....\n", "comments": [ { "author": "Quincy [Atlassian]", "body": "Hi [@Julia Yeager](/t5/user/viewprofilepage/user-id/5500726), this sort of request needs to be submitted through <https://support.atlassian.com>. Our support engineers will be able to help you resolve your issue.\n\nRegards!\n" } ] } ]

[ { "author": "Quincy [Atlassian]", "body": "Hello [@daniele.licalzi](/t5/user/viewprofilepage/user-id/5487044), I hope you are having a fine day and I am sorry to hear about the trouble you're having with email. I believe the best option for you would be to open a support ticket on <https://support.atlassian.com>. Our staff will be able to help you get the issue resolved.\n\nBest of luck!\n", "comments": null } ]

[ { "author": "Kieren _SmolSoftware_", "body": "Hi [@Marcy Grutza](/t5/user/viewprofilepage/user-id/5482900)\n\nIt's the start of the URL you use when you visit your Jira or Confluence product.\n\nThe main URL will end in **atlassian.net**\n\ne.g. smolsoftware.atlassian.net\n\nGood luck\n\n-Kieren\n\nCo-founder @ Smol Software \\| Ex-Atlassian\n", "comments": null } ]

[ { "author": "Quincy [Atlassian]", "body": "Hello Roland,\n\nI am sorry to hear about the difficulties you are having with your account. If you temporarily create a new Atlassian account you should be able to use that to reach out to our support team at <https://support.atlassian.com> to help you get this resolved.\n\nGood luck, and don't hesitate to reach out again if you need more help.\n\nQuincy\n", "comments": null } ]

[ { "author": "Stanley Duback", "body": "Hey Hunter, \n\nAtlassian products cannot be used as a server, you can connect an already hosted email, or utilize an email for issue collection. But it depends on your use case. \n\nI own and operate a IT Company that deals with total administration for businesses. I would be happy to pick your brain on what you are trying to accomplish and point you in the right direction, feel free to send me an email: [email protected]\n", "comments": null }, { "author": "Kian Stack Mumo Systems", "body": "[@Hunter](/t5/user/viewprofilepage/user-id/5462822),\n\nCan you describe what you mean? You can send email notifications on things like issue updates, ect, but it's not designed to allow you to email whoever you'd like.\n\nWhat exactly are you trying to accomplish? \n\nThanks, \n\nKian\n", "comments": [ { "author": "Hunter", "body": "I am trying to see if I can use the service as an email server so a website can use it to send emails to the users.\n\nIf you can help with that it would be appreciated!\n" } ] } ]

[ "email", "server" ]

[ { "author": "Quincy [Atlassian]", "body": "Hi [@Eliza Zadura](/t5/user/viewprofilepage/user-id/4459044), I am sorry to hear you are having a problem with your account. If you reach out to our support team they can help get this resolved for you.\n\n<https://support.atlassian.com/contact/#/>\n\nBy filing a support request through that link you will be able to securely share details with our support team. I hope we can get that resolved for you quickly.\n", "comments": null } ]

[ { "author": "Ste Wright", "body": "Hi [@Jemma Regis](/t5/user/viewprofilepage/user-id/5463708)\n\nCan I clarify, what red notification tab are you referring to? And what boards?\n\nScreenshots here could be beneficial :)\n\nSte\n", "comments": [ { "author": "Jemma Regis", "body": "When you go to your board it usually has red dots next to boards that have been commented on. This has not been happening for almost a year. I have to wait for the email to come directing me to that specific board to see the comments. This is frustrating. I have made sure both myself and the other person are watching the birds but still not getting that red notification.\n\nThis means I have to access each board via the email that comes with the link to that specify board\n" }, { "author": "Ste Wright", "body": "Hi [@Jemma Regis](/t5/user/viewprofilepage/user-id/5463708)\n\nWhat product is this for?\n\nSte\n" }, { "author": "Jemma Regis", "body": "Trello\n" } ] } ]

[ { "author": "Ste Wright", "body": "Hi [@Jason Stanek](/t5/user/viewprofilepage/user-id/5459461)\n\nI just did this (using this job and that email address) and it went straight through for me.\n\nThis can sometime happen when there's a browser extension blocking the form - although not usual across 3 browsers.\n\nI would try...\n\n* On a different device\n* In incognito mode\n\n...and see if this has a different result?\n\nSte\n", "comments": [ { "author": "JS", "body": "Thank you Stephen - indeed had tested out two devices and both inside and outside incognito mode, across three browsers on one of the devices, with no success. However, apparently you have the magic touch! reCAPTCHA appears to be back up and working now.\n" } ] } ]

[ { "author": "Camilo Galleguillos", "body": "Hi, [@Arthur Harutyunyan](/t5/user/viewprofilepage/user-id/511415)\n\nThe reporter's organization data can be obtained through a REST API request. Check the following community post to see the details:\n\n<https://confluence.atlassian.com/jirakb/how-to-use-jsm-customer-s-organization-information-in-automation-rules-1115679210.html>\n\nBest,\n\n|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 \"cgr-sr-badge\") | #### Camilo Galleguillos {#toc-hId-374414758} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [[email protected]](mailto:[email protected]) Santiago, Chile |\n", "comments": null } ]

[ "cloud", "jira-cloud", "jira-service-desk-cloud" ]

[ { "author": "Dennis Christilaw", "body": "Through some trial and error, we were able to get the formatting right for both sides. Tested via <https://webhook.site/>:\n\nWhat worked is below:\n\n*** ** * ** ***\n\n{ \n\"title\": {{issue.summary.asJsonString}}, \n\"text\": {{issue.description.asJsonString}}, \n\"tags\": \"incident, team:{{issue.fields.customfield_15951.value}}, ticket:<https://mynovu.atlassian.net/browse/{{issue.key>}}\", \n\"source_type_name\": \"Jira\", \n\"alert_type\": \"info\" \n}\n", "comments": null }, { "author": "Jim Knepley - ReleaseTEAM", "body": "[asJsonString](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-json-functions/#asJsonString) wraps the string in quotes. When it's expanded, you're sending:\n\n```\n{\n \"title\": \"\"summary\"\",\n \"text\": \"\"description\"\",\n \"tags\": \"team:\"customfield\", insident\",\n \"source_type_name\": \"Jira\",\n \"alert_type\": \"info\"\n}\n```\n\n...which I don't think is what you want. I would remove the quotes wrapping the title and text values and try again.\n", "comments": [ { "author": "Dennis Christilaw", "body": "Thanks! We discovered this as well. We did find a solution!! (posted separately)\n" } ] } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Dick", "body": "Hi [@Stefanie Ramsay](/t5/user/viewprofilepage/user-id/5220908) , welcome\n\nYes there is. when editing a workflow, you can select the diagram mode.\n\nIn this mode, you click on an arrow that represents the status change process, then a small window opens on the right, with a link under the Options: **Properties**\n\nclick Properties and a new window opens with the Transition Properties list.\n\nThere you can add a property as a key-value pair:\n\nkey =**opsbar-sequence** value = **number**\n\nThe numerical order is the order in which the statuses will appear in your menu.\n\nIf you have 10 20 30 40 as numbers, you can always put a status transition in between (so that makes the solution a bit more future proof)\n\nHope this helps,\n\n*Dick*\n", "comments": [ { "author": "Stefanie Ramsay", "body": "Thank you for your reply! I tried your suggestion and the statuses are not changing. Did I do this correctly? ![Screenshot 2024-09-25 at 11.31.49 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349292iC5744D3CC7307321/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 at 11.31.49 AM.png\")\n" }, { "author": "Dick", "body": "Hi [@Stefanie Ramsay](/t5/user/viewprofilepage/user-id/5220908) , you've done it correctly.\n\nHave you done it for **each** transition in your workflow? The order of the statuses should follow the order of the numbers of the transitions you have put in.\n\nI must tell you, I postulated this answer, since it orders the status list when editing an issue: \n![Ordering Statuses.png](https://community.atlassian.com/t5/image/serverpage/image-id/349421i6DD4B56D893171E9/image-size/large?v=v2&px=999 \"Ordering Statuses.png\")\n\nI hope this helps,\n\n***Dick***\n" } ] } ]

[ "cloud", "jira-cloud", "jira-work-mgmt" ]

[ { "author": "Bill Sheboy", "body": "Hi [@Gina](/t5/user/viewprofilepage/user-id/5251097) -- Welcome to the Atlassian Community!\n\nYou describe this: \"...an issue without an end date is added to the release\". What do you want to do if the issue already has a Due Date (i.e., end date) value?\n\nNext, the Fix Versions field in issues is a *list of values*. The smart value expression you show will:\n\n* for each issue currently assigned to the release\n * check all of the fix versions assigned to the issue,\n * and assign the one with the maximum Release Date to the Due Date\n\nThat will not necessarily be the version which triggered the rule. Is that what you want to do? If not, please see the suggestion from [@Lisa Forstberg](/t5/user/viewprofilepage/user-id/5101516) to assign the value from the trigger version.\n\nFinally, what do you want to do if the trigger version does not have a release date set yet?\n\nKind regards, \nBill\n", "comments": null }, { "author": "Lisa Forstberg", "body": "Hi [@Gina](/t5/user/viewprofilepage/user-id/5251097)\n\nWelcome to the community!\n\nI just tested this and smart value {{version.releaseDate}} seems to do the trick\n\n![Screenshot 2024-09-25 at 16.38.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/349285i0C7200F683ADD284/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 at 16.38.08.png\")\n\nall the best\n\nLisa\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Trudy Claspill", "body": "Hello [@Pradheep Ayyanar](/t5/user/viewprofilepage/user-id/5549295)\n\nI want to first speak to you mentioning me by name, asking for my help, only 11 minutes after having posted your question.\n\nPlease note that I am saying this from a place of kindness, and I very sincerely encourage you to keep participating in this community and asking your questions.\n\nI recommend that you allow more time, at least several hours and perhaps even an entire business day, for other community members to see and respond to new questions before attempting to elicit an answer from a specific community member. Speaking only for myself, I have a full time job that does not include participating in this community. I contribute to this community when I can and when it doesn't interfere with my work responsibilities.\n\nCalling out a specific community member does not mean that community member is available to respond to your question. And for people scrolling through the pages of questions, some may even skip over your question assuming that the response count indicates other community members have already responded.\n\n![Screenshot 2024-09-25 at 6.36.06?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349363i795DE36B14CADD35/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 at 6.36.06?PM.png\")\n\nSetting that aside, let us now consider your question.\n\nThis seems very similar to the other question you posted on Sept. 19, where I provided suggestions.\n\n<https://community.atlassian.com/t5/Jira-questions/Automation-based-on-the-summary-text-and-status/qaq-p/2816489>\n\nI have the same question for you here as I had then:\n\n- How do you identify the issue to which you want to link the newly created issue? Is that again based on the Summary text, like in you previous question?\n\nIf so, then the solution may be almost identical.\n\nWhen an issue is ~~transitioned to Complete~~ Created \nAnd that issue is a Sub-task \nAnd the Summary of that issue is {the text you provided} \nThen find all sibling subtasks that have the Summary {the text of the sibling issue summary} \nAnd ~~transition those subtasks to In Progress~~ [link each of those issues to the trigger issue](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Link-issues) \n\n```\nTrigger: Issue Transitioned\n To Status: Complete\nCondition: Issue Fields Condition\n Field: Issue Type\n condition: equals\n Value Sub-task\nCondition: Issue Fields Condition\n Field: Summary\n condition: equals\n Value: 18.05 Ready to construct (100%)\nBranch: Related Issues: JQL\n JQL: parent={{issue.parent.key}} and Summary ~\"\\\"18.1 MDU Equipment Received\\\"\"\n\n Action: Link Issue\n```\n\n![Screenshot 2024-09-25 at 6.46.19?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349364i1D6C7B7BE5F25639/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 at 6.46.19?PM.png\")\n\nYou may find it valuable to spend some time reviewing the documentation for Automation. There is a lot of information about conditions and actions and branching available in that documentation.\n\n<https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/>\n\nThere is also free training available from the [Atlassian University](https://university.atlassian.com).\n\n<https://university.atlassian.com/student/catalog/list?search=jira+automation>\n", "comments": null }, { "author": "Pradheep Ayyanar", "body": "[@Trudy Claspill](/t5/user/viewprofilepage/user-id/5309476) can you help here\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Laura Campbell _Seibert Media_", "body": "Hi [@Johannes Gruenenberg](/t5/user/viewprofilepage/user-id/5601587) and welcome to Community.\n\nYour post indicates you are on a free plan, which has very limited permissions. Did you perhaps previously have a standard instance, and then downgrade to free? If that happens, permissions are locked in their state when the instance became free, and you can't modify them.\n", "comments": [ { "author": "Johannes Gruenenberg", "body": "HI [@Laura Campbell _Seibert Media_](/t5/user/viewprofilepage/user-id/3327113) thanks for your quick response and thought.\n\nMy account was shortly under some paid plan for trial. Not 100% sure whether my colleague invited me during that time to the project or right after.\n\nAre you saying that she can put me as admin everywhere (what we did today in addition with other permissions) but since we are on the free plan I cannot see the things she can see although she is on a free plan as well?\n" } ] } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Jan Westphal", "body": "Hello [@Darius Fields](/t5/user/viewprofilepage/user-id/5601584) \n\nYou can use the Schedule trigger to run an automation daily or a chosen interval. \n\nThen you can either just send out a Notification or compound a list of issues for each distinct assignee. \n\nThis is an automation we are using to send out a list of issues per distinct assignee for all issues due the next 3 days so they won't get spammed for each single issue that is due. \n\n![distinct_assignee-notifiation.png](https://community.atlassian.com/t5/image/serverpage/image-id/349303i6B8F2C398D1A142B/image-size/large?v=v2&px=999 \"distinct_assignee-notifiation.png\")\n\n![distinct_assignee_notification2.png](https://community.atlassian.com/t5/image/serverpage/image-id/349307i876537950CE08737/image-size/large?v=v2&px=999 \"distinct_assignee_notification2.png\")\n\nIf this is too compilated feel free to let me know. \n\nBest regards\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Becky Brooks - Visor for Jira", "body": "Hi [@Lisa Snuggs](/t5/user/viewprofilepage/user-id/5559258) ,\n\nYou can export issues as a CSV, if that's helpful. Just click on \"Search\" in the upper right. Then click on \"View All issues\" at the bottom. From there, you can click \"Export issues\" to get a CSV. This will give you a way to get a visual in a spreadsheet view. (See screenshots below.)\n\nIf you want another way to visualize your data, you can try our Visor (disclaimer: I work at Visor). We have a bi-directional Jira integration that allows you to make color-coded Gantts, spreadsheets, etc. You can export them all as a PDF \\& CSV. Or, you can share them right in Visor: [https://marketplace.atlassian.com/apps/1226209/visor-flexible-spreadsheet-for-jira-roadmapping-bulk-edits?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/1226209/visor-flexible-spreadsheet-for-jira-roadmapping-bulk-edits?hosting=cloud&tab=overview)\n\nJira doesn't support exporting PDFs of Timelines. There are other apps that circumvent that like Better PDF Exporter: [https://marketplace.atlassian.com/apps/5167/better-pdf-exporter-for-jira?hosting=cloud\\&tab=overview\\&utm_source=midori-blog\\&utm_medium=advanced-roadmaps-pdf-export\\&utm_campaign=content-marketing](https://marketplace.atlassian.com/apps/5167/better-pdf-exporter-for-jira?hosting=cloud&tab=overview&utm_source=midori-blog&utm_medium=advanced-roadmaps-pdf-export&utm_campaign=content-marketing)\n\n**How to Export CSV in Jira:**\n\n![SearchJira.png](https://community.atlassian.com/t5/image/serverpage/image-id/349260i9EE8EB808FD6620D/image-size/large?v=v2&px=999 \"SearchJira.png\")\n\n![ExportCSV.png](https://community.atlassian.com/t5/image/serverpage/image-id/349262iF9A2A981BAE54912/image-size/large?v=v2&px=999 \"ExportCSV.png\")\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Trudy Claspill", "body": "Hello [@Sayikiran](/t5/user/viewprofilepage/user-id/5562295)\n\nWelcome to the Atlassian community.\n\nAn issue's parent must be in the hierarchy level directly above it. The default issue type hierarchy is:\n\n```\nEpic (level 1)\n|-- standard issue types (level 0), i.e. Story, Task, Bug\n |-- sub-task issue types (level -1)\n```\n\nAt what level is you custom issue type Feature? If it is not at the same level as Epic, then the children of Epics cannot be the direct children of Features.\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Dick", "body": "Hi [@Samir Arab](/t5/user/viewprofilepage/user-id/5398411) , and welcome to this community.\n\nWe're all about helping each other out, solving problems together. I'm curious what problem you are encountering, as your post is not revealing many details.\n\nDon't be shy, we're here to help\n\n***Dick***\n", "comments": [ { "author": "Samir Arab", "body": "Basically, once we receive an issue/ticket we have automated a creation of a new ticket upon selection of a specific status.\n\nWhen this new ticket is created reporter is being listed as automation from Jira rather than the same reporter of the initial ticket. I was querying whether it is possible to keep the same reporter as the first ticket. Reason we are creating this process to avoid the same reporter to raise a different ticket when needed and keep a continuation.\n\nHope the above makes the picture more clear.\n" } ] } ]

[ "cloud", "jira-cloud" ]

[ { "author": "MobilityStream", "body": "Hi [@koaparna](/t5/user/viewprofilepage/user-id/5601561) ,\n\nUnfortunately, this is not standard functionality in Jira. Many of our clients use either our [Google Sheets Integration](https://marketplace.atlassian.com/apps/1216313/google-sheets-integration) or [Excel Online Integration](https://marketplace.atlassian.com/apps/1220350/excel-online-integration-for-microsoft-office-365) app to set up real-time integrations to Google Sheets or Excel 365. They can control what issues and fields are included in the export so that non-Jira users exactly see what they need to see. Give it a try. You can contact our Service Desk at [email protected] and we will happily guide you through setup and show you what worked well for other clients in a similar situation.\n\nKind regards,\n\nThe Mobility Team\n", "comments": null }, { "author": "Michael Yaroshefsky - Visor for Jira", "body": "Hi [@koaparna](/t5/user/viewprofilepage/user-id/5601561) if I'm reading correctly you want a way to share real-time data with non-Jira users (and ideally to filter that data to show those users what is genuinely relevant to them)?\n\nUnfortunately this isn't really possible with Jira. Exporting is possible, but obviously that data becomes stale immediately (it isn't real-time).\n\nOur app ([Visor](https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-for-jira-with-excel-export?tab=overview&hosting=cloud)) enables you to create tables, Gantt charts, dashboards and other visualizations that you can share with non-Jira users.\n\nVisor has a two-way integration with Jira (ensuring data is real-time and stays in sync with any changes in Jira) and you can create custom views to show/hide, or format to meet the needs and expectations of different individuals or groups that you want to share with. \n\nHope that helps - you can try using Visor for [free via the Atlassian Marketplace](https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-for-jira-with-excel-export?tab=overview&hosting=cloud)\n\n![gantt_chart_drag.png](https://community.atlassian.com/t5/image/serverpage/image-id/349264i295A1807F51C9B8C/image-size/large?v=v2&px=999 \"gantt_chart_drag.png\")![visor table view.png](https://community.atlassian.com/t5/image/serverpage/image-id/349263i18656B7F6FC7B26C/image-size/large?v=v2&px=999 \"visor table view.png\") \n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Jack Brickey", "body": "Hi [@Wayne Shaffer](/t5/user/viewprofilepage/user-id/5601507) , it seems you set up a free cloud instance. You don't actually need to do anything, unless you simply want to delete your Atlassian account altogether, for which I provided a link to the documentation below. A free account will eventually be deprecated if it is not used for several months. However, if you want to inform Atlassian that you No longer want or need the account and would like it removed. I would open a ticket with the [support group](https://support.atlassian.com/contact/#/) and select the billing option.\n\n[delete-a-managed-account](https://support.atlassian.com/user-management/docs/delete-a-managed-account/)\n", "comments": [ { "author": "Wayne Shaffer", "body": "Thank you for this information. I poured through my account settings as best I could, with the information you provided, as well as Ezgi Bayindir below. It looks like each of the trials are set to cancel, but it seems to be effective basically at the end of the trial.\n\nI just wanted to be sure that nothing would somehow roll over into a billable thing since we will not be using this either way.\n\nJust as a precaution, I did attempt to open a ticket as you suggested, but the options from that page seemed to just let me submit a message to the community. That's actually the process I used to create this thread we are on now.\n\nHopefully everything is set now to cancel and close later without any actual billable invoices coming out.\n\nThank you\n" } ] }, { "author": "Ezgi Bay?nd?r", "body": "Hey [@Wayne Shaffer](/t5/user/viewprofilepage/user-id/5601507) ,\n\nWelcome to the community!\n\nBefore deleting your atlassian organization, you need to cancel your subscriptions. If you are using free plan will be canceled immediately. For cancelling your product substcription you should go to Atlassian Admin hub, then Billing tab. \n\nYou can also check this link for more informations\n\n**[Cancel a subscription \\| Atlassian Support](https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/)**\n", "comments": [ { "author": "Wayne Shaffer", "body": "I checked all this out, as well as Jack Brickey's answer above. I believe each of the product trials are now set to cancel. So, I am assuming the entire account will just deprecate when I'm no longer using it.\n\nThank you.\n" } ] } ]

[ "cloud", "subscriptions-and-billing" ]

[ { "author": "Dick", "body": "Hi [@George Davitaya](/t5/user/viewprofilepage/user-id/5504374) ,\n\nThe branch is for **doing** something to the child-items, not creating them\n\nYou need to store the key of the created epic into a variable, i.e. {{newEpic}}\n\nThen you create a story and put the variable into the epic link field.\n\nHope this helps,\n\n***Dick***\n", "comments": null }, { "author": "Bill Sheboy", "body": "Hi [@George Davitaya](/t5/user/viewprofilepage/user-id/5504374)\n\nWould you please clarify what you are trying to accomplish?\n\nFor example, if you want to *create an Epic and then add child issues to it*, the rule may branch to the most recently created issue to help set the parent:\n\n* trigger: some trigger\n* action: create issue (an Epic)\n* branch: to the most recently created issue\n * action: create issue, setting the parent to {{issue.key}}\n\nKind regards, \nBill\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Bibek Behera", "body": "Hi [@Nguyen Thanh Tien](/t5/user/viewprofilepage/user-id/5583875) ,\n\nI believe the below article has everything you are after.\n\n<https://community.atlassian.com/t5/Automation-articles/Mention-someone-directly-in-Slack-via-Jira-Automation/ba-p/1528605>\n\nBest Regards,\n\nBibek\n", "comments": [ { "author": "Nguyen Thanh Tien", "body": "Hi [@Bibek Behera](/t5/user/viewprofilepage/user-id/510396)\n\nI've followed your article, but I encountered an error at the \"run script\" step with message returns as the attached image.\n\n![Screenshot at Sep 26 10-32-38.png](https://community.atlassian.com/t5/image/serverpage/image-id/349391iFA84A1FF7175F0DF/image-size/large?v=v2&px=999 \"Screenshot at Sep 26 10-32-38.png\")\n" } ] } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Bill Sheboy", "body": "Hi [@Nguyen Thanh Tien](/t5/user/viewprofilepage/user-id/5583875)\n\nEach issue would need to track *when the reminder was sent*, such as with a date / time, custom field. That field could be checked with JQL in the rule trigger to select the correct issues.\n\nYour first rule, with the first notification, would initially set the custom field for later use.\n\nKind regards, \nBill\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Jack Brickey", "body": "Hi [@Ashok Shembde](/t5/user/viewprofilepage/user-id/5289317) , I have used email for issue creation and comments in the past. What issue are you experiencing exactly. Here is some documentation that might help - [create-issues-and-comments-from-email](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/)\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Jack Brickey", "body": "Hi [@julius schulze](/t5/user/viewprofilepage/user-id/5277129) , so what exactly is not working? Can you share the audit? Can you add a \"refetch data\" action after issue is created?\n\n* is the issue created n the correct project?\n* If so is the created issue transitioned?\n* are any of the fields copied?\n* do all fields exist in the in the SW project?\n", "comments": null } ]

[ "cloud", "jira-cloud", "jira-service-management" ]

[ { "author": "Valeriia_Havrylenko_SaaSJet", "body": "Hi [@Paula.Murphy](/t5/user/viewprofilepage/user-id/5601402) ? \nI am Marketer of [Time in Status](https://marketplace.atlassian.com/apps/1219732/?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_My-board-option-is-missing-when-trying-to-add-TIS-to-cards-how_20240925)\n\nHere is documentation on how to add TIS to cards: <https://help.saasjet.com/tis/custom-fields-effortless-time-tracking-in-status> \n\nYou can also [book a live session](https://calendly.com/vitalii_meeting/time-in-status?utm_source=Atlassian_Marketplace&utm_medium=referral&utm_campaign=Button_more-info) or contact us at [Support](https://saasjet.atlassian.net/servicedesk/customer/portal/1) - we'll help you set up Time in Status. \n\nI hope you find this helpful ?\n", "comments": [ { "author": "Paula.Murphy", "body": "Hi Valeriia\n\nThank you so much for this! I don't seem to have the option in the drop down for the first step (only have the option for sprint report by TIS) so will speak to my Jira admin.\n\nThanks again\n" } ] }, { "author": "Jack Brickey", "body": "Hi [@Paula.Murphy](/t5/user/viewprofilepage/user-id/5601402) , TIS? Are you trying to add a field to your issue screen? I am not sure what you are saying about the board option not showing. Can you restate what your goal is and what you are experiencing?\n", "comments": [ { "author": "Paula.Murphy", "body": "Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)\n\nOf course, sorry if I wasn't clear. \nI'm trying to add the view of time in status to the card view. Example from a previous board I worked on below.\n\n![TIS example.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349227iA9BF108B8A637B99/image-size/large?v=v2&px=999 \"TIS example.jpg\")\n\nThe issue I have, is when going to settings -\\> card layout, I can see many option for other boards labelled \"TIS \\[board name\\]\" but not an option for the board I want to add it to.\n\nI remember previously a jira admin had to do something, but that person has now left the business and I'm struggling to find any resolution. Any help would be appreciated :)\n\n![TIS Options.png](https://community.atlassian.com/t5/image/serverpage/image-id/349229iDDF58D4FE9817B44/image-size/large?v=v2&px=999 \"TIS Options.png\")\n" }, { "author": "Jack Brickey", "body": "Hi [@Paula.Murphy](/t5/user/viewprofilepage/user-id/5601402) , thanks for the clarification. So my question is where is time in status coming from? Is this is a custom field that somehow you're using automation to calculate or are you using an add-on that provides this information? This isn't a native field. I suspect you may be using an addon that is presenting this info in your issues but that is not an actual field that can be added to your cards. If it is a custom field it should be possible to do so but would need to understand how that is defined.\n" }, { "author": "Paula.Murphy", "body": "I'm not too sure if I'm honest. I do have the time in status app for reporting but not sure if that's where this is pulling the information from, hence my question here. Maybe there is something missing between the app and the new project we've set up?\n\nThere is an article on Atlassian on how to add it, but no instruction on what to do if the option for your board is missing.\n\n<https://community.atlassian.com/t5/App-Central-articles/How-to-get-time-in-status-data-on-the-Jira-card-layout/ba-p/2192800>\n" } ] } ]

[ "cloud", "jira-cloud", "time-in-status", "tis" ]

[ { "author": "Robert Bailey", "body": "Hi [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5166624) ,\n\nIf you are looking for an additional tool that can help you achieve this, you can use [ScriptRunner Connect](https://www.scriptrunnerhq.com/atlassian-apps/jira/scriptrunner-connect). \n\nSRC has [Managed Connections](https://docs.adaptavist.com/src/latest/connectors) and [Managed APIs](https://docs.adaptavist.com/src/latest/managed-apis) for both Jira and ServiceNow, as well as [Event Listeners](https://docs.adaptavist.com/src/latest/workspaces/event-listeners). This makes it simple to listen for an event from ServiceNow, and write a script that sends the event data to Jira. \n\nWe also have a [template](https://app.scriptrunnerconnect.com/template/01GMT114JSESH9PQRYX18X3A8W/variables) (with all of the scripts and configuration done, you only need follow the readme) that creates a two way sync between ServiceNow and Jira. \n\nSo, if you just want to achieve your initial goal of raising a corresponding ticket in Jira for a ServiceNow incident, you would just create a workspace, create an Event Listener for ServiceNow and follow the setup instructions. Then in your script would just look like this: \n\n```\n const createResponse = await JiraCloud.Issue.createIssue({\n body:{\n fields:{\n issuetype:{\n name: \"Story\"\n },\n project:{\n key: \"WEB\"\n },\n summary: /*Servicenow payload data*/\n }\n }\n })\n```\n\nOr if that is just the first step and you are looking to move towards a full integration, you can start with the template. \n\nYou can get started with ScriptRunner Connect for free today by creating an account [here](https://app.scriptrunnerconnect.com/). \n\nDoes this help? Let me know if you have any questions! \n\nKind regards, \n\nBobby\n", "comments": [ { "author": "Nikola Perisic", "body": "Hi [@Robert Bailey](/t5/user/viewprofilepage/user-id/3646521)\n\nThanks for the answer! Just to check, this plugin is free right? And also we are looking for a bi directional communication, but our main focus is when the incident is raised in ServiceNow it also needs to be raised in Jira.\n" } ] } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Bibek Behera", "body": "Hello [@PK](/t5/user/viewprofilepage/user-id/5559298),\n\nUnfortunately jira doesn't provide out of the box capabilities to highlight any column on the export.\n\nYou have to manually identify the mandator fields and highlight those once exported to CSV.\n\n-Bibek\n", "comments": null } ]

[ "asset-management", "cloud", "jira-data-center" ]

[ { "author": "Walter Buggenhout", "body": "Hi [@Andrea Marchesini](/t5/user/viewprofilepage/user-id/5601333) and welcome to the Community!\n\nMy first advice would be: don't do that. Communicate with your users and make working agreements about who does what. Jira keeps track of all changes to issues, so if someone does change something he/she actually shouldn't, you will be able to trace that from the issue's history tab.\n\nIf you really have to implement the restriction, one way might be to keep your epics in a separate (company managed) project and your tasks / sub-tasks in a different project. That way, you can set edit issues permissions differently at project level. One of the downsides of this approach is that bringing your epics and other issues in different projects, will require you to set up a board based on a filter from those 2 projects. That will work, but you will no longer be able to view your work on the timeline view, as that does not support your issues coming from multiple projects.\n\nOther solutions (when you keep your issues in the same project), would be to use [issue level security](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/), setting up different security levels for your bespoke roles. You then have to make sure to assign the right security scheme to your epics and other issues every time.\n\nYou could also make sure your Epics use a different workflow than the other issue types and then apply [workflow properties](https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/) to restrict editing to certain groups or project roles.\n\nBoth last options don't scale very well and the first one (with the epics in different projects) may (not) cause unwanted side effects. That's why I would recommend to see if you can't work together first based on work agreements and good communication amongst your team members.\n\nHope this helps!\n", "comments": [ { "author": "Dick", "body": "As [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) mentioned, communication is key in agile projects. It blossoms only in a safe environment, where people can freely speak their minds.\n\nIf the project managers described by the OP have multiple projects under their wings (read: have a wider-scoped interest across these teams) the two-tier-project approach is certainly a way to go, and by far the easiest to set up and maintain.\n" } ] }, { "author": "Fabio Racobaldo _Herzum_", "body": "Hi [@Andrea Marchesini](/t5/user/viewprofilepage/user-id/5601333) and welcome,\n\nEdit Permission are per project basis and not for specific issue type. My suggestion is to associate epic to a specific workflow and set workflow properties (<https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/>) for each status of epic workflow in order to not allow edit.\n\nHope this helps,\n\nFabio\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Manon Soubies-Camy", "body": "Hi [@Nguyen Thanh Tien](/t5/user/viewprofilepage/user-id/5583875),\n\nMoving your JQL query to the Scheduled trigger should fix the issue:\n\n![run-jql-search.png](https://community.atlassian.com/t5/image/serverpage/image-id/349215iF26F5648BC898233/image-size/large?v=v2&px=999 \"run-jql-search.png\")\n\nHope this helps!\n\n- Manon\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Annie _DevSamurai", "body": "Hi [@Caroline Lindahl](/t5/user/viewprofilepage/user-id/5580387)\n\nWelcome to the community.\n\nHere are some differences between Jira Software and Jira Work Management (JWM):\n\n* **Jira Software:**\n * Mostly used for software development teams, sprint planning, and feature development)\n * Key features: Agile boards, backlogs, Release/versions\n* **Jira Work Management** :\n * Designed for non-technical teams like marketing, finance, and HR.\n * Key features: List, Calendar, Timeline views\n\nYou can learn more about the [differences and best use cases for each type of project here](https://www.atlassian.com/software/jira/work-management/product-guide/jwm-vs-jsw#jwm-vs-jira-software).\n\nI hope this may help!\n", "comments": [ { "author": "Caroline Lindahl", "body": "Thank you!\n" } ] }, { "author": "Ollie Guan", "body": "hi [@Caroline Lindahl](/t5/user/viewprofilepage/user-id/5580387) ,\n\n**Software Project Management:**\n\n* **Focus:** Primarily on developing, testing, and deploying software products.\n\n* **Tools:** Often uses tools like Jira Software, which supports agile methodologies (Scrum, Kanban).\n\n* **Tasks:** Includes coding, debugging, code reviews, and software releases.\n\n* **Teams:** Typically involves developers, testers, product managers, and DevOps engineers.\n\n* **Metrics:** Tracks metrics like code quality, sprint velocity, and bug counts.\n\n**Business Work Management:**\n\n* **Focus:** Managing business operations, tasks, and workflows.\n\n* **Tools:** Uses tools like Jira Work Management, which is tailored for business teams.\n\n* **Tasks:** Includes project planning, task assignments, approvals, and reporting.\n\n* **Teams:** Involves business analysts, project managers, marketing teams, and HR.\n\n* **Metrics:** Tracks metrics like task completion rates, project timelines, and resource allocation.\n\n<https://www.atlassian.com/software/jira/work-management/product-guide/jwm-vs-jsw>\n\n<https://community.atlassian.com/t5/New-to-Jira-discussions/comparison-of-features-of-Software-project-and-Business-project/m-p/2083571#M18234>\n", "comments": [ { "author": "Caroline Lindahl", "body": "Thank you! \n\nCould you change project type for a project already created?\n" }, { "author": "Ollie Guan", "body": "Sure\n\n<https://confluence.atlassian.com/jirakb/migrate-a-project-from-jira-software-to-jira-work-management-business-1388158783.html>\n\n<https://support.atlassian.com/jira-cloud-administration/docs/convert-a-project-to-a-different-template-or-type/?permissionViolation=true>\n" } ] } ]

[ "cloud", "jira-software", "jira-work-management-cloud" ]

[ { "author": "Pears Whims", "body": "Hey, [@Hermelinda](/t5/user/viewprofilepage/user-id/5418293)\n\nI had to translate your question to understand it.\n\nI found there's a similar question that was raised earlier <https://community.atlassian.com/t5/Jira-Service-Management/JSM-to-Notion/qaq-p/2413820>.\n\n**Notion Documentation. Jira Sync.**\n\nTo quote their docs:\n> You can create a Jira service account to set up Jira Sync --- just make sure the service account has access to any projects you want to sync into Notion beforehand.\n\n<https://www.notion.so/help/jira>\n\n<br />\n\n**Permissions as main suspect**\n\nSince Notion insist on their integration supports Service Management, consider giving the service account extra permissions, up to adding it to JSM agents temporarily or assigning other elevated permissions such as admin to see if this resolves the problem.\n\nPlease let me know if this helps.\n\nBest of luck, \nPears.\n", "comments": [ { "author": "Pears Whims", "body": "[@Hermelinda](/t5/user/viewprofilepage/user-id/5418293) ,\n\nI just wanted to check in and see if the solution I suggested helped you resolve the issue with integrating Jira Service Management projects into Notion?\n\nIf you've found a solution or if you're still facing problems, feel free to share, and I'd be happy to assist further.\n\nBest regards, \nPears\n" } ] } ]

[ "cloud" ]

[ { "author": "John Funk", "body": "Hi Ingo - Welcome to the Atlassian Community!\n\nYou can vote for and follow this request for the feature:\n\n<https://jira.atlassian.com/browse/JWMCLOUD-19>\n", "comments": null }, { "author": "Jerrold - Empyra", "body": "Hi [@Ingo Syllwasschy](/t5/user/viewprofilepage/user-id/5407525)\n\nYou can change this setting from the board setting. configure board \\> general settings \\> Completed issues Choose how long completed issues stay on your board.\n\n![accc.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/344239iE60F931ED1419D74/image-size/large?v=v2&px=999 \"accc.PNG\")![acccc.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/344240iD9AC9FFEA8F5F74E/image-size/large?v=v2&px=999 \"acccc.PNG\")\n\nThank you.\n", "comments": [ { "author": "Trudy Claspill", "body": "Hello [@Jerrold - Empyra](/t5/user/viewprofilepage/user-id/5352480)\n\nYour answer is may not be valid for the author's scenario.\n\nThe option you showed is available only for a Kanban board for a Company Managed Software project or a Kanban board created from a saved filter.\n\nThe Question is posted in the Jira Work Management forum and the user does mention Jira Work Management in their post. for the boards that come natively with Jira Work Management project there is no Configure Board option and the time period for hiding done issues is hard coded. [@John Funk](/t5/user/viewprofilepage/user-id/7148) 's answer applies in that scenario.\n" }, { "author": "Jerrold - Empyra", "body": "Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)\n\nYes, sorry for that. will be more careful in the future.\n\nThank you.\n" }, { "author": "Ingo Syllwasschy", "body": "Hey, [@Trudy Claspill](/t5/user/viewprofilepage/user-id/5120046) ; [@Jerrold - Empyra](/t5/user/viewprofilepage/user-id/5352480)\n\nThank you, your information has given me the decisive clues. Now I can tell my colleagues \"it won't work because...\" with peace of mind.\n\nbest regards\n\nIngo\n" }, { "author": "Jerrold - Empyra", "body": "Hi [@Ingo Syllwasschy](/t5/user/viewprofilepage/user-id/5407525)\n\nAs Trudy mentioned my response is suitable to Kanban board for a Company Managed Software project or a Kanban board created from a saved filter. Those setting i mentioned will not be available in the work management. sorry for that. like john mentioned that feature is not available you can vote that ticket and in that ticket they have workaround suggested. Please check if that solution works for you.\n\nThank you.\n" } ] } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Michelle Le - DevSamurai", "body": "**Hello Jerrod Van,**\n\nTo grant users access to Jira Assets while restricting them from accessing other projects, you can try this set up.\n\n**Step 1: Create a User Group for Jira Assets**\n\n* Create a new user group specifically for users who need access to the Jira Assets object schema.\n* **Choose setting -\\> Jira Administration \\> User Management \\> Groups \\> Create Group (** Name something like `jira-assets-only) Th`en add memeber.\n\n**Step2: You need to Configure Object Schema Permissions in Jira Assets**\n\n* **Choose Atlassian Admin \\> Assets \\> Object Schemas (**Open the object schema you want to configure)\n* In the object schema settings, go to the **Permissions** tab.\n* Assign the `jira-assets-only` group with the required permissions (e.g., *Read* , *Create* , *Update*, etc.) for this specific object schema.\n\n**Step 3: Check Global Permissions**\n\n* **Jira Administration \\> System \\> Global Permissions**.\n* Review the list and ensure that the `jira-assets-only` group only has access to the necessary global permissions\n\n### and finnaly you test the access again. {#toc-hId--2145643885}\n\nHope this tips can help you.\n\nRegards,\n\n**Michelle**\n", "comments": null } ]

[ "data-center" ]

[ { "author": "Samuel Gatica", "body": "Hi [@Yasin Sahin](/t5/user/viewprofilepage/user-id/5578567)\n\nWelcome to the Community!\n\nPlease check the article [Create issues and comments from email](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/)\n\nIn the uploaded image, please update the Incoming Mail Server to the Outlook 365 account, as any issues directed to that account may affect the desired project.\n\nHope this helps!\n\nBest regards\n\nSam\n", "comments": [ { "author": "Trudy Claspill", "body": "Providing a clarifying image to point out that the Mail Handler is what needs to be updated, to reference the Incoming Cloud Mail Server that was previously created.\n\n![Screenshot 2024-08-28 at 1.39.41?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/344346i454A6D0A861997ED/image-size/large?v=v2&px=999 \"Screenshot 2024-08-28 at 1.39.41?PM.png\")\n" } ] } ]

[ "cloud", "jira-cloud-administration", "jira-work-management-cloud", "not-applicable" ]

[ { "author": "Mohanraj Thangamuthu", "body": "Hello, Good day. Could you please translate the error in English and update this thread?\n", "comments": [ { "author": "Sandra Tatiana Marquez", "body": "Hola, claro que s?.\n\nWe have not been able to migrate your issues. Try republishing this workflow schema.\n\na pesar que se ha dejado pasar el tiempo y se vuelve a publicar el esquema, sigue generando el mismo mensaje.\n" } ] } ]

[ { "author": "Rilwan Ahmed", "body": "Hi [@Sabyasachi Samal](/t5/user/viewprofilepage/user-id/5441436) ,\n\nI don't see Atlassian mentioned that we can edit the field values from filter results. Only ***Edit status without opening issues*** is mentioned\n\n<https://support.atlassian.com/jira-software-cloud/docs/what-is-the-new-jira-issue-search-experience/>\n", "comments": [ { "author": "Sabyasachi Samal", "body": "HI [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) ,\n\nThanks for your quick response. Even though JIRA mentions only Status can be updated. But it allows to edit all the pre-defined fields like Summery, Assignee, Status, Sprint, Due date etc\n\nI am looking for if there is any option to edit custom fields without opening the issue.\n" }, { "author": "Rilwan Ahmed", "body": "Right now, not possible.\n" } ] }, { "author": "Hannes Obweger - JXL for Jira", "body": "Hi [@Sabyasachi Samal](/t5/user/viewprofilepage/user-id/5441436)\n\nfrom what I understand, only a few fields are editable directly from the search result.\n\nThis being said, if you're open to solutions from the Atlassian Marketplace, you'll have a couple of options for easier inline issue editing. I'll add more information below.\n\nBest,\n\nHannes\n", "comments": [ { "author": "Hannes Obweger - JXL for Jira", "body": "... and to expand on my last point: If you're open to solutions from the Atlassian Marketplace, you might want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2796747).\n\nJXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. This works for all standard fields, but also for all custom fields, like so:\n\n![inline-edit-custom-field.gif](https://community.atlassian.com/t5/image/serverpage/image-id/344565i34AFBE372C764549/image-size/large?v=v2&px=999 \"inline-edit-custom-field.gif\")\n\n*Assigned team* is a custom field - and this would work for any other custom field type, too.\n\nI should add that JXL can do much more than the above: From support for configurable *issue hierarchies* , to *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.\n\nAny questions just let me know!\n" }, { "author": "Sabyasachi Samal", "body": "Thanks [@Hannes Obweger - JXL for Jira](/t5/user/viewprofilepage/user-id/4289506)\n\nWe are looking for inbuilt solution or any free apps.\n" } ] }, { "author": "Dave Mathijs", "body": "Hi [@Sabyasachi Samal](/t5/user/viewprofilepage/user-id/5441436) what field type are those fields? Either Text or Dropdown can be edited from the List View.\n", "comments": [ { "author": "Sabyasachi Samal", "body": "Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590)\n\nThanks for your quick reply.\n\nThose fields are User picker, Date Picker and Number fields.\n\nThere is also one field with type Select List, but this is also not editable.\n" }, { "author": "Dave Mathijs", "body": "As [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) mentioned, right now, not possible.\n" } ] } ]

[ { "author": "Andy Heinzer", "body": "Hi [@Dina Carreras](/t5/user/viewprofilepage/user-id/5578086)\n\nCould you please let me know what Cloud site URL this was for? While our free plan products do have [a 120 inactivity limit](https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/), that should only be triggered if you haven't used that product for that period of time.\n", "comments": null }, { "author": "Brant Schroeder", "body": "[@Dina Carreras](/t5/user/viewprofilepage/user-id/5578086) welcome to the Atlassian community\n\nI can help escalate this to Atlassian. I am thinking that you might have another account because if you were in the account yesterday it would not have been deleted today.\n\nWere you perhaps using Chrome? If so have you tried logging in with your account on another browser?\n", "comments": null } ]

[ { "author": "Aron Gombas _Midori_", "body": "I'd think that the empty cell means that there is \"no SLA related information\" and the negative value means that \"this much time left from the limit defined by the SLA\" (or \"this much time after the limit defined by the SLA\").\n\nIf you wanted to get more meaningful output, use the [Better Excel Exporter](https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=cloud&tab=overview) app. It outputs a readable format for the SLA values ([samples](https://www.midori-global.com/products/better-excel-exporter-for-jira/cloud/export-samples/jira-service-management-excel-reports)):\n\n![Screenshot from 2024-08-28 15-16-38.png](https://community.atlassian.com/t5/image/serverpage/image-id/344265iAB11D7D3B2209B60/image-size/large?v=v2&px=999 \"Screenshot from 2024-08-28 15-16-38.png\")\n\n*(Discl. it is a paid and supported app developed by our team. Free for 10 users!)*\n", "comments": null } ]

[ "cloud", "jira-work-management-cloud", "network", "red", "soc" ]

[ { "author": "Trudy Claspill", "body": "Hello [@Julianne Cowan-Johnson](/t5/user/viewprofilepage/user-id/5577124)\n\nWelcome to the Atlassian community.\n\nBased on the unresolved status of the following suggestions I don't think that is possible:\n\n<https://jira.atlassian.com/browse/JWMCLOUD-98>\n\n<https://jira.atlassian.com/browse/JWMCLOUD-136>\n", "comments": [ { "author": "Julianne Cowan-Johnson", "body": "Thank you! I have also submitted a suggestion and just added votes to those.\n" } ] } ]

[ { "author": "Trudy Claspill", "body": "Hello [@Mina Markovic](/t5/user/viewprofilepage/user-id/5576986)\n\nWelcome to the Atlassian community.\n\nCan you clarify how your question relates to the Jira product from Atlassian?\n", "comments": null } ]

[ "atlassian-accounts", "cloud", "not-applicable" ]

[ { "author": "Josh Costella", "body": "Hi [@Stacy Lalumondier](/t5/user/viewprofilepage/user-id/5205628)\n\nI was able to replicate what you are encountering. Based on my experience, this was probably by design in order to get people to use JSW project templates if they are going to use Story Points.\n\nAs a workaround you can utilize the Issues View and save a filter with the Story Points column visible. ![issues.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/343938i1A1B6B73128AA2FB/image-size/large?v=v2&px=999 \"issues.jpg\")\n", "comments": [ { "author": "Stacy Lalumondier", "body": "That's what I figured, but I was hoping otherwise. Thanks! :)\n" } ] }, { "author": "Hannes Obweger - JXL for Jira", "body": "Hi [@Stacy Lalumondier](/t5/user/viewprofilepage/user-id/5205628)\n\nif you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2795107).\n\nJXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a range of advanced features - including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* - and works across any number of projects.\n\nPlus, the story points field is supported anywhere in Jira, of course including business projects. This is how it looks in action:\n\n![story-points-in-business-projects.gif](https://community.atlassian.com/t5/image/serverpage/image-id/344549iEE9FCD4398D3794A/image-size/large?v=v2&px=999 \"story-points-in-business-projects.gif\")\n\nAny questions just let me know,\n\nBest,\n\nHannes\n", "comments": null } ]

[ "list-view", "story-points" ]

[ { "author": "Trudy Claspill", "body": "Hello [@Olga Strigul](/t5/user/viewprofilepage/user-id/5251044)\n\nWelcome to the Atlassian community.\n\nCan you provide any sort of screen image to illustrate what you are trying to do?\n\nAre you talking about creating tabs within an issue view to group fields together?\n\nCan you tell us the type of project you are using? That information is in the Type column on the View All Projects page under the Projects menu.\n", "comments": null } ]

[ "cloud", "jira-administration", "jira-work-management-cloud" ]

[ { "author": "Valerie Knapp", "body": "HI [@Barbara Martins](/t5/user/viewprofilepage/user-id/5332972) , thanks for your question.\n\nPlease read this post, <https://community.atlassian.com/t5/Jira-Service-Management/I-would-like-to-know-if-there-s-a-way-to-block-log-time-when/qaq-p/2215698> , which is addressing the same topic.\n\nBasically, in the standard functionality, there isn't a way to do this, with automation, for example.\n\nIf you have a time-tracking app, like Tempo or WorklogPRO [https://marketplace.atlassian.com/apps/1212626/worklogpro-timesheets-for-jira?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/1212626/worklogpro-timesheets-for-jira?hosting=cloud&tab=overview) , you might be able to do something.\n\nHowever, I would tend to agree with what [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) wrote, that the best course of action is to advise people not to log more hours than there have been budgeted.\n\nOccasionally we have all worked more on a task than we thought we would, based on estimate. This should be the exception, which you deal with on a case by case basis. It shouldn't be the norm to log more hours than the estimate and, if it is, you need to revisit how you are estimating to give people the time they need to do their work.\n\nI hope this helps. If you have any feedback, please share it with us.\n\nCheers!\n", "comments": null } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Trudy Claspill", "body": "Hello [@Gul Baig](/t5/user/viewprofilepage/user-id/5573741)\n\nWelcome to the Atlassian community.\n\nThis is a user community for discussions and questions related to the Jira product from Atlassian.\n\nCan you clarify how your question relates to the Jira product?\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Walter Buggenhout", "body": "Hi [@Ari Raatikainen](/t5/user/viewprofilepage/user-id/5489268),\n\nWhy would you need to set it using JSON? You can just set the field by selecting the desired value:\n\n![Screenshot 2024-08-26 at 16.28.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/343849i819356DC51AE4524/image-size/large?v=v2&px=999 \"Screenshot 2024-08-26 at 16.28.09.png\")\n\nI am not sure if you are trying to set the priority conditionally based on information from your alert, but I'm sure you should be able to do that with an IF ... ELSE block in your automation rule:\n\n![Screenshot 2024-08-26 at 16.35.06.png](https://community.atlassian.com/t5/image/serverpage/image-id/343851i79240B846250A870/image-size/large?v=v2&px=999 \"Screenshot 2024-08-26 at 16.35.06.png\")\n\nHope this helps!\n", "comments": [ { "author": "Ari Raatikainen", "body": "This is not exactly the information what I am looking after. I could achieve the need by creating another automation that would run after the service request is been created, but to avoid that the question is if the priority could be set (using JSON) in above workflow - in the step Create Request or after it?\n\nPlease, take a note there are not the same actions available in Teams - Operations - Automation that are in Global automation!\n" } ] } ]

[ "automation", "cloud", "jira-service-management", "jira-teams" ]

[ { "author": "Mohanraj Thangamuthu", "body": "Hello, Good day. Please check whether the previous thread helps answer your query <https://community.atlassian.com/t5/Jira-Work-Management-Questions/Order-management/qaq-p/2034292>\n", "comments": null } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Kristj?n Geir Mathiesen", "body": "Hi [@Pasquale Laviano](/t5/user/viewprofilepage/user-id/5525194)\n\nFor #1, you could maybe create a new field (days late) and then run Automation rule which uses the date smart value calculations -\\> <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/> to compare today's date with due date and update the days late field with that number. Run the Automation rule 1x per day.\n\nJust an idea...\n\nKGM\n", "comments": [ { "author": "Pasquale Laviano", "body": "Thanks Kristj?n!\n" } ] }, { "author": "Hannes Obweger - JXL for Jira", "body": "Hi [@Pasquale Laviano](/t5/user/viewprofilepage/user-id/5525194)\n\nif you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2791063).\n\nJXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of so-called *smart columns* that aren't natively available, including the *time to/since due date*.\n\nThis is how it looks in action:\n\n![time-since-due-date.gif](https://community.atlassian.com/t5/image/serverpage/image-id/344598i6D4779F05A06388B/image-size/large?v=v2&px=999 \"time-since-due-date.gif\")\n\nThis all *just works* - there's no scripting or automation whatsoever required.\n\nRegarding the *percentage status* - I'm almost certain that JXL can help with this, too, but I'd need to understand this a bit better to recommend a specific solution. Mind elaborating on what this percentage status is exactly?\n\nMany thanks,\n\nBest,\n\nHannes\n", "comments": null } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Florian Bonniec", "body": "Hi [@Bogdan Adaszy?ski](/t5/user/viewprofilepage/user-id/5573155)\n\nMaybe someone updated the mail handler.\n\n[Create issues and comments from email \\| Atlassian Support](https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/)\n\nPlease review the Custom email handlers section.\n\nRegards\n", "comments": null } ]

[ "cloud", "jira-software", "jira-work-management-cloud" ]

[ { "author": "Andy Heinzer", "body": "Hi [@Joop Atsma](/t5/user/viewprofilepage/user-id/2662417)\n\nI found that messages were being suppressed to that user. I have cleared the suppression from our side. Try to re-send the invite now, it should be able to go through provided the mail server doesn't reject the message to that mailbox.\n\nAndy\n", "comments": [ { "author": "Joop Atsma", "body": "Thank you Andy, mails are coming in now.\n" } ] }, { "author": "Mouad Boug?", "body": "Hi [@Andy Heinzer](/t5/user/viewprofilepage/user-id/541137)\n\nI am experiencing the same problem. I am not receiving password reset emails to my email. The email I want to login with is my work email:\n\nI would appreciate your help with this.\n\nThanks,\n", "comments": [ { "author": "Andy Heinzer", "body": "Hi [@Mouad Boug'](/t5/user/viewprofilepage/user-id/5579545)\n\nFrom what I can see of that address, it appears that only one message has been sent there in the past 24 hours, but our system shows that mail as delivered. I'd recommend checking the spam folder in your mail client. If it's not there, then I'd suggest reaching out to your mail administrator for more help. I'm not seeing any bounced or delayed responses from the SMTP server of that address.\n\nAndy\n" } ] } ]

[ { "author": "shib saha", "body": "Hi [@Bala V](/t5/user/viewprofilepage/user-id/5572867) , This article will be helpful in downgrading the license tier to free\n\n<https://support.atlassian.com/confluence-cloud/docs/removing-users-and-downgrading-to-confluence-free/>\n\nlet me know if you need any further assistance. Thanks\n", "comments": [ { "author": "Bala V", "body": "Hello [@shib saha](/t5/user/viewprofilepage/user-id/4610701) - Thanks for your response and greatly appreciate your time to share your knowledge. I have follow-up question. I want to paid version of confluence , But don't need paid version of Jira. Is it possible to downgrade just Jira. Its little costlier for my org that does not have solid revenue yet.\n" }, { "author": "shib saha", "body": "Hi [@Bala V](/t5/user/viewprofilepage/user-id/5572867) , Yes, that's possible atlassian product license tier are managed independently. SO you can have confluence at standard and Jira of free license tier.\n\nHere is the link for downgrading the Jira licence tier to free: <https://community.atlassian.com/t5/Jira-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188>\n\nIf the answers are satisfactory please accept the answer. Thanks\n" } ] } ]

[ { "author": "Emily _ DevSamurai", "body": "Hi [@Kevin Song](/t5/user/viewprofilepage/user-id/5572650) and welcome to the community.\n\nBased on your clarification, I recommend using Jira Service Management to set up a request portal where customers can submit machine requests. Your Customer Service team can manage these requests directly through the platform. For more details on Jira Service Management, please refer to \\[[Link](https://www.atlassian.com/software/jira/service-management)\\].\n\nTo manage your machines or other products, consider using AssetIT, an inventory management plugin for Jira \\[Visit the app here: [Link](https://marketplace.atlassian.com/apps/1228867/assetit-it-asset-management-for-jira?hosting=cloud&tab=overview)\\]. It integrates smoothly with Jira Service Management, allowing customers to select machines directly from the request ticket. Your team can then assign and manage these machines efficiently.\n\nHere is an example how it looks like:![Screenshot 2024-08-21 at 12.22.43?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342860i7A8C4D3EBCA29FDE/image-size/large?v=v2&px=999 \"Screenshot 2024-08-21 at 12.22.43?PM.png\")\n\n![Screenshot 2024-08-21 at 12.28.39?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342862i173455A6F090A971/image-size/large?v=v2&px=999 \"Screenshot 2024-08-21 at 12.28.39?PM.png\") \nThis approach should help streamline your workflow. Let me know if you have further inquiries.\n", "comments": [ { "author": "Kevin Song", "body": "Not quite the process i was looking for. We are selling a physical product that needs to be hand built based on other parts in our inventory.\n" }, { "author": "Kevin Song", "body": "I'm thinking i need to setup 2 projects. 1 for sales/sales pipeline. Once the customer goes to \"closed won\" then i would like it to automatically go into my \"production\" project. Which then i would have a process that manages the order and the timelines. Is this possible?\n" } ] } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Steve Sauser", "body": "[@Stephanie Davis](/t5/user/viewprofilepage/user-id/5152002) Thank you for the question.\n\nFirst thing to know is that you can \"Sum\" your Team level Forecast to the Feature by using the Sum and Sum All buttons within the Feature itself. You are not required to do so (not all customers want to Sum up the Story efforts to understand the Feature effort).\n\nAdditionally below is the logic of how we calculate Forecasted Spend (I gave you Accepted, Estimated and Forecasted):\n\n1. **Accepted Spend:**\n\n 1. Calculated by adding together the spend of stories related to the feature, capability, or epic.\n\n 2. Based upon effort point estimates from accepted child stories.\n\n2. **Estimated Spend**\n\n 1. Feature: Calculated by multiplying the feature estimate by its program's Spend per Point.\n\n 2. Capability/Epic: Calculated by adding together all the feature estimations (Spend per Point) related to this capability or epic.\n\n 3. Based upon feature estimates, entered on the main tab of a feature's Details panel.\n\n 1. Note: Feature Forecast flows back to the Details panel when the Sum All is selected for the Planning Interval Estimate.\n\n3. **Forecasted Spend** (Epic, Capability, Feature)\n\n 1. Calculated by multiplying each program forecast by its program Spend per Point.\n\n 2. Based upon the program PI estimates entered on the **Forecast** tab of an epic, capability, or Feature.\n\n 1. Note: Feature Forecast flows back to the Details panel when the Sum All is selected for the Planning Interval Estimate.\n", "comments": [ { "author": "Stephanie Davis", "body": "Regarding Forecasted Spend ...\n\n* If an Epic is forecasted at 3 MW for Team A and 2 MW for Team B for the PI for a total of 5 MW and includes two Features ...\n * Feature 1 is estimated at 3 MW for Team A\n * Feature 2 is estimated at 2 MW for Team B\n\nWill the Forecasted Spend calculation use 5 MW or double count and use the 5 MW at the Epic level and the 5 MW at the Feature level for 10 MW?\n" }, { "author": "Stephanie Davis", "body": "I did a quick experiment and confirmed that the Forecasted Spend calculations are completely independent as well, so no double counting.\n\nWhat was the thinking around designing this so that there is no roll up of Feature forecasts to Epic forecasts?\n" } ] } ]

[ { "author": "Nikola Perisic", "body": "Hello [@Nusheel Kashee Misra Reesaul](/t5/user/viewprofilepage/user-id/5569861) , you need to have the Delete issues permission in order to delete the issues. This can be adjusted by your Jira admin.\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Steve Sauser", "body": "[@JOHN AMES](/t5/user/viewprofilepage/user-id/5278705) The ability to rename would be helpful, however the steps to create a new role (regardless if you are just renaming it or copying it to change permissions is relatively straightforward.\n\n1. Admins --\\> Roles\n2. Scroll down to Copy\n3. Select the role you want to have a new name.\n4. Give the new role the name you desire.\n5. Copy\n6. Admin --\\> People\n7. Filter --\\> Role Name (select old role name)\n8. More Actions --\\> Export\n9. Admin -- People\n10. Filter --\\> Deactivated = Yes\n11. Filter --\\> Role Name (select old role name)\n12. More Actions --\\>Export\n13. Combine the exports\n14. Remove the 1 extra column in the export that is different than the Import File\n 1. I believe this is Column N (Assigned Teams)\n15. Import\n\nNow everyone is moved to the new role and you can safely remove the old role.\n\nNote: If someone is missed (or more likely a choice is made not to address the Deactivated Users) when the role is deleted that/those users will be moved to the Default Role.\n\n* Moving to the default role will not impact membership to any team/program/portfolio. Placing them into the new role will not have any negative impacts either.\n* If you are concerned that someone might be missed do an export of all users in the Default Role before deleting the role and then another export of all users in the Default Role and compare the counts (if they have not changed then you are good).\n* If the role counts don't match order them (in excel) by email address and put them side by side. You will find the differences pretty quickly.\n\nP.S. Having done this action many times with many customers I have never, not even once, seen any misses in the update. I would feel extremely comfortable that this secondary check is not necessary.\n", "comments": null }, { "author": "Edvaldo Lima", "body": "Hi [@JOHN AMES](/t5/user/viewprofilepage/user-id/5278705)\n\nCurrently, renaming system roles is not an available functionality in Jira Align, however, I found an existing suggestion [JIRAALIGN-6348](https://jira.atlassian.com/browse/JIRAALIGN-6348) for adding the ability to rename sys roles. \n\nI'd recommend adding yourself as a watcher of the above suggestion to be kept updated on its progress and vote for it.\n", "comments": null } ]

[ { "author": "Tom O'Connor", "body": "[@Ashley Zimmerman](/t5/user/viewprofilepage/user-id/5508589) there is not a canned report in Jira Align for what you are asking. This type of report would be possible through Enterprise Insights. \n\n<br />\n\n<https://help.jiraalign.com/hc/en-us/articles/16227117570964-Get-started-with-Enterprise-Insights>\n", "comments": null } ]

[ "analytics" ]

[ { "author": "Steve Sauser", "body": "[@Kurt Van de Vel](/t5/user/viewprofilepage/user-id/1158987) You could also Copy the Jira Align Epic (open the Epic, expand the the Show All and select Copy). This will present you with the first screen shot where you give the JA Epic a New Name and then you can either choose \"Copy\" or in this case choose \"Copy with Children\".\n\nAfter selecting Copy with Children you will be presented with another screen to select which children relationships to keep.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/326678iF1B81009275670D9/image-size/large?v=v2&px=999 \"image.png\")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/326679i9DD98271B8AE63DD/image-size/large?v=v2&px=999 \"image.png\")\n", "comments": [ { "author": "Kurt Van de Vel", "body": "thank you!\n" } ] }, { "author": "Allan Maxwell", "body": "Yes, you have to manually change each of the Features parent Epic.\n", "comments": [ { "author": "Kurt Van de Vel", "body": "thank you\n" } ] } ]

[ { "author": "Allan Maxwell", "body": "I cannot replicate this in [Version 10.133.2](https://sa1test.jiraalign.com/releasenotes?FirstTime=True) in the cloud using the new navigation experience. Are you on-prem or cloud?\n", "comments": [ { "author": "Banke Tuyo-Yussuf", "body": "We are using the tool in the cloud. Thanks!\n" }, { "author": "Allan Maxwell", "body": "[@Banke Tuyo-Yussuf](/t5/user/viewprofilepage/user-id/4891202) I guess your best option is to request support at <https://support.atlassian.com/>\n" }, { "author": "Banke Tuyo-Yussuf", "body": "[@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) Thank you!\n" } ] } ]

[ { "author": "Steve Sauser", "body": "[@J. Britten](/t5/user/viewprofilepage/user-id/5505274) Great question and we have answers!\n\nEpics (below Themes and above either Features or Capabilities if you have Capabilities turned on) have multiple tabs where information is available to be entered/stored.\n\nSpecifically in this case we will talk about the tabs called \"Intake\" and \"Benefits\".\n\n1. If these tabs are not available to you, work with your Administrator to have the role toggle turned on.\n2. Intake and Benefits tabs have customizable forms that can be applied to a given Portfolio.\n 1. There are Text type and Dropdown type fields available.\n3. The Intake tab will allow you to add many data elements and is typically used to store data about the initial idea.\n4. The Benefits tab comes with a number of pre-formed items as well as any that you add using the custom forms.\n 1. Specifically you will find an \"Approvers\" field where you can enter the people who need to approve and they will get notified in the Bell so they can review and approve.\n 2. Once approved individuals can access the Benefits tab, click on the green button next to the Approvers field and you can see each person's approval (or declination) as well as the date it was completed.\n5. In order to customize the fields in either the Intake or Benefits tab you will need an Administrator to create an Epic Intake Set (Intake tab) and a Case Development Set (Benefits tab).\n 1. These are found in Administration --\\> Platform --\\> Portfolio\n 2. Once created the Admin will also need to access Adminstration --\\> Portfoilios --\\> Select the Portfolio and then update the Intake Form and Case Development Custom Fields to associate the created forms to the Portfolio.\n 3. This allows one to use the same or different Intake and Benefits fields across Portfolios.\n\nYou also mentioned logging hours against the work inside Clarity. You can accomplish this in Jira as well and it can translate them to show the effort (time/hours) spent from the Sub-task (if you so choose) or the Story level in Jira which will then sum up that information to the parents of the Stories all the way up to the Epic systemically.\n\n* This is a bit more involved process than we can probably advise here in Community due to the number of factors and configurations that we would need to explore with you.\n* If you don't have an Advisory Services Engagement it would be highly beneficial to consider such an engagement as we can offer you a deep benefit with an engagement like this.\n\nPlease let us know if you have additional questions on the Intake/Benefits tabs.\n\nReference Materials:\n\n[Intake Sets](https://help.jiraalign.com/hc/en-us/articles/115000370653-Create-intake-sets)\n\n[Case Development](https://help.jiraalign.com/hc/en-us/articles/115000370713-Create-custom-field-sets)\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Allan Maxwell", "body": "[@Amy Bowley](/t5/user/viewprofilepage/user-id/4195800) It could be a couple of reasons ...check to make sure the dependency is assigned to the correct Program Increment.\n", "comments": [ { "author": "Amy Bowley", "body": "The requesting team from program A associated the dependency with a feature in our current PI. The program they are dependent on was able to commit to a sprint date on their current PI calendar.\n\nI see the dependency on the program A program board but not the program B board when looking at both of their current PIs.\n" }, { "author": "Allan Maxwell", "body": "Ahh ...gotcha ...You are correct only the Team Dependencies show up in the swimlanes because the are Team-specific. I guess it would be nice if another swimlane existed for Program/ART Level Dependencies.\n\n1. If the Dependency will be met by the work of one team in the Program, it can be reassigned from the Program to that team. This will resolve this issue as you expect.\n2. If the Dependency will be met the work of multiple Teams in the Program, you could ask the requestor to create multiple Dependencies to be tracked individually.\n3. The Respondent Program could create a Feature for \"All work for Dependency X\" and assign to various teams. This would give you a visual, but not exactly what you want. See pic.\n\n![Screenshot 2024-05-22 at 9.49.13?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/325371i2E0E00BEED690366/image-size/large?v=v2&px=999 \"Screenshot 2024-05-22 at 9.49.13?AM.png\")\n" }, { "author": "Amy Bowley", "body": "[@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) thanks for your response. Given the particular nature of our dependency being on a team that is \"disconnected\" (only uses Align at the feature level), option 1 won't work because the depended on team isn't an option in the team selection. That's why we chose program.\n\nSounds like it would just be an enhancement request to have program level dependencies show up on the depended on program's board similar to external dependencies at the bottom.\n" } ] } ]

[ "dependency", "program-board" ]

[ { "author": "Steve Sauser", "body": "[@Samantha Michael](/t5/user/viewprofilepage/user-id/5501047) Thank you for your question.\n\nI think the best way to understand this is to understand the basics of Strategic Snapshots, once you have that fully understood I think you will see how you effectively leverage a Strategic Snapshot for your use case.\n\n[Strategic Snapshots - What are they and how do they work?](https://community.atlassian.com/t5/Jira-Align-articles/Strategic-Snapshots-What-are-they-and-how-do-they-work/ba-p/2612247)\n\nWith that information in mind, it is ++**typically**++ best to have a Snapshot to represent a year at a time, but that does not mean that only work from year 1 is only displayed in year 1 (especially at the Theme level).\n\n* While not necessarily typical it is also entirely possible to use a multi-year Snapshot and leverage the Strategy Room Filtering to narrow the snapshot down to a more focused view.\n\nSince work in a snapshot is based upon the QIs/PIs association you can create the year 2 snapshot to include all of the year 1 QIs and you will see year 2 demonstrate both Year 1 and Year 2.\n\nYou will notice as well that Goals are directly associated to each snapshot so you can set goals annually as well as across multiple years by associating them to more than 1 snapshot.\n\nPlease read through the article and if you have further questions we will be happy to help.\n\nAdditionally I would advise that Snapshots are typically difficult for most groups to understand just from an article or two; if you have an Advisory Services Engagement your Strategic Engagement Manager can help engage people inside Atlassian engage deeper on this topic.\n", "comments": [ { "author": "Christina Haderer", "body": "[@Steve Sauser](/t5/user/viewprofilepage/user-id/2725190)how can I close a Strategic snapshot?\n" }, { "author": "Steve Sauser", "body": "[@Christina Haderer](/t5/user/viewprofilepage/user-id/1148961) Snapshots themselves are not closed, they have an End date and the individuals managing the snapshots would stop adding new Quarterly Increments (PIs, depending on your taxonomy).\n\nTypically the natural patterns of closing QI/PIs, moving work items to Accepted, completing goals, etc...is all that needs to be completed. The snapshot itself does not have a manually selected State or Status, it is all about the underlying timeboxes, work items, etc...\n" } ] } ]

[ "snapshots" ]