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youngmon

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atlassian-qna

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[ { "author": "Allan Maxwell", "body": "The answer to your question is quite complicated, so I first want to make sure that you know that Jira Align can be set up to automatically sync Jira's work flow Status bidirectionally. This Jira work flow status will also be mapped to Align's \"State\" field, so that field would potentially also change when a new Status is synced from Jira for a Feature.\n\n![Screenshot 2024-05-17 at 7.04.03?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/324476iF59AD57994973742/image-size/large?v=v2&px=999 \"Screenshot 2024-05-17 at 7.04.03?AM.png\")\n\n**Jira**\n\n----------------\n\n![Screenshot 2024-05-17 at 7.00.45?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/324477i17CC40A695C62533/image-size/large?v=v2&px=999 \"Screenshot 2024-05-17 at 7.00.45?AM.png\")\n\n**Jira Align**\n", "comments": [ { "author": "Aksh Patel", "body": "Hi, yep I am trying to sync the process step with a state in an Jira Feature. The process step should not be synced with the state in Jira Align\n" }, { "author": "Allan Maxwell", "body": "I don't have a Python example. You mentioned PostMan so maybe this snippit from Postman will help. Note the use of PATCH rather than PUSH allows you to specify the fields you want to update.\n\n![Screenshot 2024-05-21 at 6.15.12?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/325179i4CF6B0AF1A897B92/image-size/large?v=v2&px=999 \"Screenshot 2024-05-21 at 6.15.12?PM.png\")\n\n> <br />\n>\n> var body = new Array(); \n> body.push({op: \"replace\", path: \"/processStepId\", \n> value: pm.variables.get(\"myIssues\")\\[pm.variables.get(\"myIndex\")\\].originalStep}) \n> body.push({op: \"replace\", path: \"/state\", \n> value: pm.variables.get(\"myIssues\")\\[pm.variables.get(\"myIndex\")\\].originalState})\n>\n> console.log(body); \n> pm.variables.set(\"myRequestBody\", JSON.stringify(body));\n" }, { "author": "Aksh Patel", "body": "Not sure i am understanding this right but if i wanted to change the processstepId to in progress from not started, would your code do that? How do i change it to specific states? \nthank you for all the help\n" }, { "author": "Allan Maxwell", "body": "Yes, the sample code sets both the processStepId and State.\n" } ] } ]

[ "cloud", "jira" ]

[ { "author": "Laura Campbell _Seibert Media_", "body": "Hi [@Alaca, Kubra](/t5/user/viewprofilepage/user-id/5153518) , could you confirm which checklist app you are using?\n", "comments": null } ]

[ "jira", "jira-cloud" ]

[ { "author": "Edvaldo Lima", "body": "Hi [@Chris Ritchie](/t5/user/viewprofilepage/user-id/5498972)\n\nThanks for reaching out! You're probably already looking at some of this content, however, I thought it worth sharing it:\n\n1. [Jira Align Demo center](https://www.atlassian.com/software/jira/align/demo-center) -- a series of short demo videos (Jira Align Product Overview, Strategic Intent, and Outcome Alignment, Agile PI Planning, Dependency Management, and much more)\n2. [Atlassian Community](https://community.atlassian.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=location&location=category%3Ajira-align&q=demo) questions\n3. [Jira Align demo videos](https://www.youtube.com/watch?v=6-BE6zJ9FOw&list=PLaD4FvsFdarTqV_VSH9EO39B88--bGFva) -- hosted at Atlassian channel on YouTube\n4. Request access to [Launchpad](https://www.atlassian.com/whitepapers/launchpad) -- a guided trial experience for Jira Align. Based on your role, Launchpad introduces you to key tasks in Jira Align through a series of overview videos and detailed step-by-step simulations. ^ Once your launchpad instance is created, you will receive an email with access. It will include simulations and demo data. It will be good for 7 days.^\n\nAnd then finally, you can reach out to the Sales reps we've mentioned, to request your own demo. Just visit <https://www.atlassian.com/software/jira/align/demo>, fill in the form and they'll reach out back to you.\n\nLet us know how it goes!\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Steve Sauser", "body": "[@Stephen_Miller](/t5/user/viewprofilepage/user-id/5138147) Thank you for asking about this functionality, please see below for why this is likely not being calculated (these Kanban Teams are likely not adding any point value for their stories, and/or they don't have Team Roles and/or they don't have allocations set).\n\n**Kanban Teams** often resist the pattern of Estimating Stories.\n\n* Remember that Capitalization Method is set at the Portfolio level and either all Teams in the Portfolio use Story Points or Task Hours.\n\n * You can use the \"Auto-populate Estimate\" for Kanban Teams and this will populate a default value for Stories (only the first time they are integrated into Align).\n\n * The default ONLY applies if the points are empty at the first time the story is integrated into Align.\n\n * Zero is an actual value and is not treated as empty.\n\n * Each Kanban Team could be different for the Estimate so we highly encourage understanding the teams appropriate default value, revisit as necessary.\n\n * Existing stories would need to be updated to reflect the default value when implementing this on an existing team. This can be accomplished via a JQL query and a bulk update in Jira which will update JA.\n\n<!-- -->\n\n* Burn Hours is the value of how many hours are available for \"Focus Time\" daily per identified Team Members on the team.\n\n * This value must be populated for each Team and is typically defaulted to 6, but can be altered to be 5, 6, 7, or 8.\n\n* Track By can be set to either Points or Hours, however it is important that this match the Capitalization Method for the Portfolio the team is allocated to.\n\n* All Members of the Team must be in a Team Role\n\n* All Members of the Team must be allocated (by % of dedication to the team).\n\n * Only \"Allocation\" and not \"Defect Allocation\" is used.\n\n * ++Without these allocations the Accepted Spend cannot be calculated.++\n\n**Accepted Spend:**\n\n* Calculated by adding together the spend of stories related to the feature, capability, or epic.\n\n* Based upon effort point estimates from accepted child stories.\n\n**Estimated Spend**\n\n* Feature: Calculated by multiplying the feature estimate by its program's Spend per Point.\n\n* Capability/Epic: Calculated by adding together all the feature estimations (Spend per Point) related to this capability or epic.\n\n* Based upon feature estimates, entered on the main tab of a feature's Details panel.\n\n * Note: Feature Forecast flows back to the Details panel when the Sum All is selected for the Planning Interval Estimate.\n\n**Forecasted Spend** (Epic, Capability, Feature)\n\n* Calculated by multiplying each program forecast by its program Spend per Point.\n\n* Based upon the program PI estimates entered on the **Forecast** tab of an epic, capability, or Feature.\n\n * Note: Feature Forecast flows back to the Details panel when the Sum All is selected for the Planning Interval Estimate.\n\n**Budget** is set at the Epic Level on the Spend tab.\n", "comments": [ { "author": "Stephen.Miller", "body": "[@Steve Sauser](/t5/user/viewprofilepage/user-id/4928921) Thanks for your reply.\n\nAll the stories had story points assigned in Jira before moving to In Progress. The points are showing in Align when the stories are accepted, however it is the Spend value that is 0 due to the Team Spend per Point value being 0.\n\nIs it possible the 0 Team Spend per Point is due to me neglecting to populate team member allocations until week five of processing, since Align uses the previous five weeks to determine the estimated Team Spend per Point?\n\nPreviously the allocations were 0%. Perhaps I need a few more weeks of data with the team allocations set correctly?\n" }, { "author": "Steve Sauser", "body": "[@Stephen_Miller](/t5/user/viewprofilepage/user-id/5138147) Can you help me know which Spend you are referring to?\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/323943iA109181687334FA3/image-size/large?v=v2&px=999 \"image.png\")\n" }, { "author": "Stephen.Miller", "body": "[@Steve Sauser](/t5/user/viewprofilepage/user-id/4928921) I am referring to Accepted Spend. I am doing a proof of concept with a non-development team to only track spend and compare to budget allocations in Align.\n\nThere is no Forecasted or Estimated Spend for this project; only trying to capture Accepted Spend, then see that value rolled up the Epic and Initiative level to compare to allocated budget amounts.\n" }, { "author": "Steve Sauser", "body": "[@Stephen_Miller](/t5/user/viewprofilepage/user-id/5138147) Thank you!\n\nYes you need each Member of the Team to be in a Role, Each Member of the Team must also have allocations.\n\n* All Members of the Team must be in a Team Role\n\n* All Members of the Team must be allocated (by % of dedication to the team).\n\n * Only \"Allocation\" and not \"Defect Allocation\" is used.\n\n * **++Without these allocations the Accepted Spend cannot be calculated.++**\n\n* Accepted Spend is calculated only once per day (overnight).\n\nI am pretty sure the Role and Allocations (for Kanban) should impact the entire suite for that Kanban Team, which rolls up to a Program Spend per Point.\n\nYou should probably also validate in the Portfolio Specific Configurations and the Team Record that the Capitalization Method (PSC) and the \"Track By\" (TR) match, if they don't the calculations won't occur.\n\n* **Track By** can be set to either Points or Hours, however it is important that this match the **Capitalization Method** for the Portfolio the team is allocated to.\n" }, { "author": "Stephen.Miller", "body": "[@Steve Sauser](/t5/user/viewprofilepage/user-id/4928921) The missing piece was anchor sprints for the PI. Once they were added, Team Spend per Point was calculated for all the previous weeks and the Accepted Spend was generated.\n\nEven though Kanban teams are not using sprints, the anchor sprints are still needed for Team Spend per Point calculation.\n" }, { "author": "Steve Sauser", "body": "[@Stephen_Miller](/t5/user/viewprofilepage/user-id/5138147) AH, I see. It would appear that I made a base assumption that your teams were all connected to a PI/QI and that the PI/QI records all had anchor sprints for the duration of the PI/QI.\n\nThank you for your patience on this item and even more importantly thank you for closing the loop so we know you are getting what you need.\n\nI am going to update my documentation so that we can avoid that assumption specifically.\n" } ] } ]

[ { "author": "Steve Sauser", "body": "[@Nicolae Victor Rusu](/t5/user/viewprofilepage/user-id/5397058) Thank you for your question, I hope the below helps with clarification.\n\nIt is important to note that there are many ranks available in Jira Align, one of those Ranks is the **Program (Lab) + Program Increment** (you may have re-named this in your instance).\n\n* This is the only Rank that can be applied in the Roadmap.\n* This is set by selecting Program (Lab in your environment) from the Top Navigation and selecting one Program Increment\n * You can select multiple PIs, but each will display in the backlog in it's own section and the rank in one PI won't impact the Rank in another PI.\n\nWhen selecting the Portfolio level (plus a PI) you can select the Feature backlog from the view, however this is no longer the **Program (Lab) + PI rank** , it is now the **Portfolio + PI rank** which cannot be leveraged in the Roadmap.\n\nScreenshots:\n\n![2024-05-13_10-10-52.png](https://community.atlassian.com/t5/image/serverpage/image-id/323382iD4B89B9F4FAE4299/image-size/large?v=v2&px=999 \"2024-05-13_10-10-52.png\")![2024-05-13_10-12-49.png](https://community.atlassian.com/t5/image/serverpage/image-id/323383i9C2AC45AB8B04DAD/image-size/large?v=v2&px=999 \"2024-05-13_10-12-49.png\")![2024-05-13_10-13-09.png](https://community.atlassian.com/t5/image/serverpage/image-id/323384i5AA12C25DE9A1005/image-size/large?v=v2&px=999 \"2024-05-13_10-13-09.png\")\n", "comments": [ { "author": "Nicolae Victor Rusu", "body": "Thank you for confirming my hyptosesis for the \"Program Rank\" option of sorting backlog items in the Roadmap view is not possible at a Portfolio Level ( per my test and learn) \n\nIs there any views that you'd recommend that would allow us to view the entire Portfolio as a Roadmap view ? So same principle we can do at Lab level but now at a Portfolio (e.g. Portfolio Rank - which aware is missing) but maybe another view in Jira Align that will give a similar view/capability ?\n" }, { "author": "Steve Sauser", "body": "[@Nicolae Victor Rusu](/t5/user/viewprofilepage/user-id/5397058) there is not a seperate Roadmap view, however looking at an entire Portfolio of work you would want to look at the Work Tree view.\n\nWork tree will allow you to see all the work:\n\n* Initiative/Epic\n * Feature (Jira Epic)\n * Story\n\nOr if capabilities are turned on\n\n* Initiative/Epic\n * Capability\n * Feature (Jira Epic)\n * Story\n\nYou are able to see Progress for each item as well as the Point value and child items by a count (including Task (Sub-task in Jira).\n\nHere are reference articles for Work Tree:\n\n[Navigate to Work Tree](https://help.jiraalign.com/hc/en-us/articles/115000106314-Navigate-to-the-work-tree)\n\n[Work tree (strategy view)](https://help.jiraalign.com/hc/en-us/articles/115004866127-Work-tree-strategy-view)\n\n[Work tree report views](https://help.jiraalign.com/hc/en-us/articles/360013626413-Work-tree-report-views)\n\n[Work tree (team view)](https://help.jiraalign.com/hc/en-us/articles/115005040328-Work-tree-team-view)\n\n[Work tree (bottom-up view from story)](https://help.jiraalign.com/hc/en-us/articles/115004865747-Work-tree-bottom-up-view-from-story)\n\n[Work tree (theme group view)](https://help.jiraalign.com/hc/en-us/articles/360011424494-Work-tree-theme-group-view)\n\n[Work tree (top down view from epic)](https://help.jiraalign.com/hc/en-us/articles/115004899168-Work-tree-top-down-view-from-epic)\n" } ] } ]

[ { "author": "Nicolae Victor Rusu", "body": "Answer: **yes**\n", "comments": null } ]

[ { "author": "Bhanu Prakash", "body": "[@Joe](/t5/user/viewprofilepage/user-id/4618428) , I will answer this question solely from the Jira Align New Navigation Perspective.\n\n++**From a Visibility standpoint**++:\n\nWhen you archive an old Planning Increment/Program Increment (PI),\n\n1. When you select a Program, PI's that are archived will not be visible in the PI drop down field\n2. When you Create/Edit a Work Items, the PI archived will not be visible.\n\n++**Note**++:\n\nWhen a PI is archived, Consider it as a PI that is hidden from plain view, Its not deleted per say, its just hidden away for convenience.\n\nHere are some answers that you wanted.\n\n* What happens to non-accepted items?\n * *Nothing happens, All Non -Accepted items will still display the PI values even if the PI is archived.*\n* Can I 'un-archive' my PIs? If yes, does anything happen?\n * *Yes you can unarchive your PI's, Select the \"Items\" drop down ==\\> select Program Increment ==\\> search and Select a PI ==\\> Update Status \\<\\> Archive (Anything other than Archive status).*\n * *Only thing that it changes is the PI will be visible going forward.*\n* If I archive my PI are work items still editable?\n * Yes, Work Items will still be editable.\n * However if you change your PI From 24.2(Archived) to 24.3 and Save it, For some reason you want to update 24.2 again, the option of selecting the PI 24.2 will not be available unless you unarchive the PI.\n", "comments": [ { "author": "Joe", "body": "I appreciate the feedback. Is there any documentation published on when to archive a PI? 1 year post PI close? What benefit will archiving a PI provide? Any application specific improvements?\n\n-joe\n" }, { "author": "Jennelle Stearns", "body": "[@Joe](/t5/user/viewprofilepage/user-id/4618428) There isn't any published documentation because it is really up to each company and their governance process. When you archive the PI, it also hides it from people being able to select it on views/reports like the roadmap, reports, etc. So, how far back are people in your organization looking? If it is only 1 year, then, for example, at the beginning of 2024, you would have archived 2022's PI's (I am assuming anything earlier is already archived in this example).\n" }, { "author": "Joe", "body": "Thanks for the feedback. I was thinking the same.\n" } ] } ]

[ "archive", "increment" ]

[ { "author": "Michael Holian", "body": "Align supports Canceled, and you can map to it. I added a cancel status to my Jira workflow and map the status to the state\n\nThere is a challenge when someone cancels\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/322970i272817E17CCBF9DC/image-size/large?v=v2&px=999 \"image.png\")\n\nYou have to be careful about not allowing people to 'uncancel' stories, however, since the issue remains canceled in Align for a few minutes until the Jira sync re-occurs, they should not be trying to close the item until it completes its sync in Align.\n", "comments": null }, { "author": "Allan Maxwell", "body": "Jira Align allows you to map a cancel status which will cause Features and Stories to be move into Jira Align's Cancel Items Bin.\n\n![Screenshot 2024-05-09 at 3.40.59?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322969iBA3227A5171D3D2B/image-size/large?v=v2&px=999 \"Screenshot 2024-05-09 at 3.40.59?PM.png\")\n", "comments": null } ]

[ { "author": "Jennelle Stearns", "body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) That is correct. The Target Start and Completion dates are available; however, the target start and completion sprint fields aren't available to be synched through the connector at this time. If this is something you would like, please open a Support ticket and Support can raise it as a Suggestion to our Product team.\n", "comments": [ { "author": "manish a", "body": "Thanks Jennelle. In the support ticket creation i went to the enhancemetns however in the create ticket option i am not able to find jira align as an option. it has other products of atlassian. not sure if jira align is listed as a separate drop down. [@Jennelle Stearns](/t5/user/viewprofilepage/user-id/3697699)\n" }, { "author": "Jennelle Stearns", "body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) When you go to Support, do the following:\n\nSubmitting a new suggestion {#toc-hId--377410116}\n-------------------------------------------------\n\nNot finding your request in JAC? No problem, simply [contact support](https://support.atlassian.com/contact/#/) to submit your new suggestion. From the support contact form select:\n\n* What can we help you with? ? ***Technical issues and bugs***\n\n* Which product is this for? ? ***Jira Align***\n\n* What type of technical request do you have? ? ***I have a question for the technical support team***\n\n* Fill out the rest of the form with your details and request.\n\nOur dedicated team of support engineers will carefully evaluate and work with you to add your request to JAC. Your support ticket will be resolved and you will be provided with a link where you can track your JAC's progress.\n\nHere is the full article in regards to this process in case you are interested: <https://community.atlassian.com/t5/Jira-Align-articles/New-steps-for-sharing-Jira-Align-product-suggestions/ba-p/2484888>\n" } ] }, { "author": "manish a", "body": "understood. thank you so much.\n", "comments": null } ]

[ { "author": "Steve Sauser", "body": "[@Stephanie Davis](/t5/user/viewprofilepage/user-id/5152002) Thank you for your question!\n\nHopefully you have Advisory Services engaged in your account, assuming you do I would suggest reaching out to your Strategic Engagement Manager to request a demo.\n\nThe ideal pattern would be to leverage a combination of Jira Service Management to intake the initial ideas as this allows you to leverage the \"One Front Door\" concept where anyone in your organization (without adding another license, assuming they have a Jira license) can submit an idea.\n\n* This idea would then sit in a queue in JSM for your agents to evaluate.\n* Typically we would suggest using just a couple of evaluations in JSM to decide if it should be accepted as an idea.\n * Does this idea meet our Mission/Vision/Values? This could be different Portfolio by Portfolio.\n * If yes, then go to the next item.\n * If no, put the idea in a \"won't do\" type bucket of work as a final status and let JSM update the requestor.\n * Can we see ourselves acting upon this idea in the next 12-18 months? (timeframe could be different depending upon the company).\n * If yes, send the item into Jira Product Discovery for Lean Business Case and other evaluations.\n * If no, put the idea in a \"won't do\" type bucket.\n\nIn Jira Product Discovery more detailed work would begin to evaluate the idea more deeply.\n\n* Various custom fields can be created to use different evaluation methods (WSJF, RICE, etc...)\n* Lean Business Case is created and populated by various actors from the Portfolio.\n* Workflows established can flow to ensure each step of the process is met before the idea is presented to a body of individuals who would approve, determine to wait X amount of time, or decline the idea.\n* APIs can be triggered inside the workflow (as an example reaching \"Approved\") to create the work item in Jira Align.\n * Custom fields from the Lean Business Case can be mapped systemically into the Epic Benefits and Intake tabs where you can create custom forms for this data.\n* Now the work item is ready for work refinement/breakdown in the given timeboxes (PI/QI) and worked through existing processes.\n\nThere are obviously a lot of details to work through, but these patterns provide a broader and more customizable process with systemic support for the concepts of evaluating new ideas before starting work upon them.\n\nHighly suggest working with your Strategic Engagement Manager to have a more indepth conversation around this topic.\n", "comments": [ { "author": "Stephanie Davis", "body": "If JSM were the front door, how would this allow for voting up of existing ideas? I thought that happens in Jira Product Discovery.\n" }, { "author": "Steve Sauser", "body": "JSM has the concept of \"one front door\" available to you, which means anyone in the org can submit an idea without an additional license.\n\nYou would not want to vote here because you have not even evaluated the idea to see if it fits into your broad goals or timelines.\n\n* Goals:\n * A software company has a team member come up with a new mousetrap (hardware) and while it looks AWESOME as an idea the company does not produce hardware.\n * No matter how many votes this receives, it is not within the boundaries of the company.\n* Timelines:\n * Same software company has a team member come up with an idea for a whole new development language, it looks promising, but it also looks like it would be 10 years of development.\n * Likely even if this received thousands of votes, the timeline is not something that would be considered.\n\nOnce the Product/Portfolio representatives have looked at the suggestions for these 2 evaluations then it moves over to JPD for further refinement. Some level of refinement should be done before seeking voting purposes and this can be accomplished in a number of ways.\n\nThis is where your Strategic Engagement Manager and Advisory Services partners can dig deeper into all the wants/desires your company have in this space and provide options to help you build a broader System of Work.\n" } ] } ]

[ { "author": "Shane Gallen", "body": "Can you confirm I understand the Team Structure?\n\n<br />\n\nLab A Team of Teams / Program\n\n* Team Aa\n* Team Ab\n* Team Ac\n\nLab B Team of Teams / Program\n\n* Team Ba\n* Team Bb\n* Team Bc\n\nLab C Team of Teams / Program\n\n* Team Ca\n* Team Cb\n* Team Cc\n\nIs the dependency being raised against the Epic or a child Feature?\n", "comments": null } ]

[ "jira" ]

[ { "author": "Jamie Giantonio", "body": "[@Lyle Rosdahl](/t5/user/viewprofilepage/user-id/4817270) the [help page for process flows](https://help.jiraalign.com/hc/en-us/articles/115000104293-Create-process-flows) does say solution menu, but you can actually get there from the portfolio level. Select portfolio from the top nav bar, then more items and you should see process flows. This may have to be enabled by an admin under the Roles System Access Controls (Portfolio, Manage, Process Flows)\n\nAdditionally here is a great article on setting up process flows: <https://community.atlassian.com/t5/Jira-Align-articles/Mapping-States-Steps-and-Statuses-between-Jira-Align-and-Jira/ba-p/1354724>\n", "comments": [ { "author": "Lyle Rosdahl", "body": "Awesome. I was going by the documentation so wasn't aware there was another way to get to it. I have seen that documentation but thank you for providing the link here. Thanks very much!\n" }, { "author": "Jamie Giantonio", "body": "No prob- i have requested that the help page be updated to reflect that you can get there from Portfolio as well to avoid any future confusion\n" } ] }, { "author": "Steve Sauser", "body": "[@Lyle Rosdahl](/t5/user/viewprofilepage/user-id/4817270) Thanks for your question!\n\nSolution can be turned on without Capabilities, but without the work item (capability) there is no value in a Process Step, because it would only apply to the work item of Capability. If you could explain your goal here in a little more detail we can likely offer some guidance.\n\nSolutions without Capabilities will provide you the ability to group Programs together into a Solution record.\n\nTurning on Solution without Capabilities can be reversed, it is only the enable capabilities that cannot be turned back off.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/321903i9F35683E07E56ECC/image-size/large?v=v2&px=999 \"image.png\")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/321904i08FC0235C9D78524/image-size/large?v=v2&px=999 \"image.png\")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/321905i974A6759EEF269F1/image-size/large?v=v2&px=999 \"image.png\")\n", "comments": [ { "author": "Lyle Rosdahl", "body": "Thank you for the response, Steve. I wasn't aware that I could get to Process Steps from the Portfolio menu, but I very much appreciate the information you provided as well.\n" } ] } ]

[ "on-prem" ]

[ { "author": "Allan Maxwell", "body": "Jira Align Dependencies are a much more powerful way to accomplish this, but if you really just want to generate data from which you could do your own critical path analysis then you could use predecessor and successor links. This is not typically turned on in Align, so you may need to ask you admin to turn it on in test so you can see it if meets your needs.\n\n![Screenshot 2024-05-06 at 12.58.17?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322160iD6D9164DB18723DF/image-size/large?v=v2&px=999 \"Screenshot 2024-05-06 at 12.58.17?PM.png\")\n\n----------------------------------------------------------\n\n...and here is the report view\n\n![Screenshot 2024-05-06 at 1.21.44?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322164i1CAEAAFD0AE69E02/image-size/large?v=v2&px=999 \"Screenshot 2024-05-06 at 1.21.44?PM.png\")\n", "comments": [ { "author": "Michael Holian", "body": "[@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) I knew this much of the answer, but is there a good way to visualize these dependencies? To my knowledge, the only place you can see them are here in the object, or if you manually build out a dependency map\n" }, { "author": "Allan Maxwell", "body": "[@Michael Holian](/t5/user/viewprofilepage/user-id/2241344) I added a screenshot of the only way I know to see a visualization. Beyond that, I you would have to build something using either Enterprise Insights or data gather via API calls.\n" } ] } ]

[ "advanced-roadmaps" ]

[ { "author": "Allan Maxwell", "body": "[@Shuchi Shah](/t5/user/viewprofilepage/user-id/5398583) The Tag field is just a String (not an Array) so you have to first get the current value and then append the additional tag strings.\n", "comments": null }, { "author": "Allan Maxwell", "body": "The syntax for adding to an array is shown in image 1 and results in image 2. Note the \"/-\" at the end of the \"path\". Image 3 seems to be indicating that it is broken for \"Tags\". I have a script that I have run in the past that uses that syntax to add to Tags, so I am fairly certain it worked in the past.\n\nI'll check if this is a known bug and report back.\n\n![Screenshot 2024-05-01 at 8.41.02?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/321456iC1AEDAF106717B18/image-size/large?v=v2&px=999 \"Screenshot 2024-05-01 at 8.41.02?AM.png\")\n\nimage 1\n\n![Screenshot 2024-05-01 at 8.40.38?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/321457iEF7197493B71F15E/image-size/large?v=v2&px=999 \"Screenshot 2024-05-01 at 8.40.38?AM.png\")\n\nimage 2\n\n![Screenshot 2024-05-01 at 8.43.19?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/321458i44F2DCC250C33796/image-size/large?v=v2&px=999 \"Screenshot 2024-05-01 at 8.43.19?AM.png\")\n\nimage 3\n", "comments": [ { "author": "Allan Maxwell", "body": "I did not see this listed as a know issue, so I created the following support request: [ALIGNSP-24303](https://support.atlassian.com/requests/ALIGNSP-24303/)\n" } ] } ]

[ "post", "rest-api" ]

[ { "author": "Bhanu Prakash", "body": "Please vote for this feature to get attention from Atlassian: https:// jira.atlassian.com/browse/JIRAALIGN-5827\n", "comments": null }, { "author": "Ahmet Kilic _catworkx", "body": "Hey [@Bhanu Prakash](/t5/user/viewprofilepage/user-id/5298405)\n\nFeature in Jira Align has no assignment directly to the Team. This is inherited information from the Story level assignment.\n\nThe Program Board displays the story assignment.\n\nYou have to navigate the Team where you want to make bulk updates. And then please follow the instructions. There are some ways to make bulk update/mass move for sure. See the article below:\n\n* <https://community.atlassian.com/t5/Jira-Align-questions/Can-bulk-edits-be-performed-on-Jira-Align-Features/qaq-p/2025224>\n * Mass move\n * Or Excel import for complicated cases to update multiple teams'S stories\n\nI hope, this helps.\n\nKind regards,\n\nAhmet\n", "comments": [ { "author": "Bhanu Prakash", "body": "[@Ahmet Kilic _catworkx](/t5/user/viewprofilepage/user-id/3623529) ,\n\nthank you for your time and useful information, We are not looking for Bulk updates on the feature, but a way to update information in Quick View (Program Board--\\> Click on a Feature--\\> Want to update **Teams**field)\n" }, { "author": "Ahmet Kilic _catworkx", "body": "No problem. Happy to help you with. Let's try again.\n\nPlease correct me if I get you wrong.\n\n1. You open up program board\n2. Click on a feature and you see \"Team\" in quick view\n 1. Do you want to update the **\"Team\" field of the Feature** you clicked on? \n 1. If yes: once again -\\> Jira Align Feature itself is holding no team by design. These are inherited information bottom-up from Stories.\n 2. Or do You want to Update the **\"Team\" field of the Stories** connected to this Feature you clicked on?\n 1. If yes: currently it is not possible in the UI of the Program Board.\n" } ] }, { "author": "Steve Sauser", "body": "[@Bhanu Prakash](/t5/user/viewprofilepage/user-id/4679701) Thank you for your question!\n\n**Program Board - Teams:**\n\n* This field is unique to this page only at this time, however there is logic to auto-assign a Team based upon that/those teams having at least 1 Story (any issue type mapped to Story) parented by the Feature itself.\n* There is not currently an API that will update the Program Board itself, but you could leverage Automation for Jira to populate a \"base story\" (just nominal information that will be changed later by the team) under the Epic (Jira Feature) and you will have populated the Teams field once the sync from Jira to JA has completed.\n\n**Program Board - Team Target Completion Sprints:**\n\n* This field also is unique to the Program Board itself and does not populate based upon any other system action.\n* There is not currently an API that will update the Program Board itself.\n* Bulk update here would be unexpected as each individual Team should be empowered to plan their work in their sprint and each team would need to set their own Target Completion Sprint.\n\nWould you be willing to provide a little more detail on your expected outcomes and any process you envision to occur using some sort of bulk update?\n", "comments": [ { "author": "Bhanu Prakash", "body": "[@Steve Sauser](/t5/user/viewprofilepage/user-id/2725190)\n\nThank you for your clarification on the question. I see that you have already addressed that there is no API at this point for the Fields in Quick View(Program Board).\n\n++**Current Situation**++:\n\nPO's and SM's who use Jira Align feel that they need to do manual updates in the Quick View every time there is a feature created. Which they don't want to do. \n\nUsers Expect that Team field(present in Quick View) in Jira align Features also sync from Jira like how story synchronizes. Which i know currently is not possible.\n\n**++Question:++** \nCan you explain more about \"*logic to auto-assign a Team based upon that/those teams having at least 1 Story (any issue type mapped to Story) parented by the Feature itself*.\"\n\nAny Link that you can share so that i can refer to it.\n\n**Your Question** : \nWould you be willing to provide a little more detail on your expected outcomes and any process you envision to occur using some sort of bulk update? \n\n++Answer++ : \nThere are a bunch of Features which are specific to one team, This features span across a Quarter, We would like to assign these Features with the team name in Bulk (or) Automatically based on the Stories in it if possible.\n" }, { "author": "Steve Sauser", "body": "[@Bhanu Prakash](/t5/user/viewprofilepage/user-id/5298405) Absolutely!\n\nJust as a precursor I do want to state that there is working being done in the space of teams to features that would potentially reduce this friction. I don't have all the details (Product is currently in Exploration), but watch for future announcements.\n\n**Logic to Assign Teams to Features through stories (Data Center):**\n\n* We will start with the addon (free) - [Automation for Jira](https://marketplace.atlassian.com/apps/1215460/automation-for-jira?tab=overview&hosting=datacenter)\n* This is currently only available in Data Center, if your implementation is cloud I will provide a secondary addon.\n* Select \"Documentation\" from the bottom right of the screen.\n* The resulting page will be the documenation, it will be important to read the basics, but to your specific case expand \"Get started with Jira Automation\", then expand \"Automation basics\" and selec the \"Use the Jira automation template library\".\n* In the section called \"View pre-defined automation rules\" select the [Automation template library](https://www.atlassian.com/software/jira/automation-template-library#/)\n* You will find multiple pre-defined rules that you can leverage as a base to accomplish the goal.\n * Example: [Automatically add 3 sub-tasks on issue creation](https://www.atlassian.com/software/jira/automation-template-library#/rule/112180) this will give you an example you can build off of.\n\n**Logic to Assign Teams to Features through stories (Cloud):**\n\n* Addon (does have costs associated, review the Pricing Tab) - [ScriptRunner for Jira](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview)\n* This will require a little more indepth knowledge in the coding space, but you also have the ability to interact with Adaptavist to ask some questions about how you might accomplish a given outcome.\n * When a Feature is created create a story for each team identified in a multi-select drop down.\n * When a team is added to a Feature through this multi-select drop down create a story for the team.\n* While this is a little more complex and would likely require some fields to be created it would serve the purpose you are seeking.\n\nI believe this would at least assist with getting the right teams identified and a base story created so that it would populate on the Quick View, however at current state I don't see any appropriate method (due to the lack of the API) to set the Team Target Completion Sprint, this would still require the Team level PO/SM and/or team to know which ones they need to set the value upon.\n\nI hope this helps.\n" }, { "author": "Steve Sauser", "body": "[@Bhanu Prakash](/t5/user/viewprofilepage/user-id/5298405) I noticed some updates to your questions above and wanted to address them for you.\n\nIf you access this page it will provide a lot of documentation, including your question around the \"Auto-Assign based upon a Story\".\n\n[Program Board](https://help.jiraalign.com/hc/en-us/articles/115005049268-Program-board)\n\nSpecifically this text: When a feature is first added to the board -- either through creating or editing a related story and assigning it to a relevant team and sprint, or by manually adding an [orphan feature](https://help.jiraalign.com/hc/en-us/articles/115005049268-Program-board#orphans) -- it will be found in the **Unplanned Sprint** column.\n\nIn short, here is the key to this functionality. In Jira (or it could be done in JA, but teams work in Jira), if at least 1 Story (with the team value for the team who is going to work on the Feature) is parented by the Feature in question then the Feature in the Program Board will have that team already selected (technically for each team who meet the criteria) inside the Quick View which will also place a record of the Feature in the main Program Board Page.\n\n* Teams who have at least 1 Story (parented by the Feature) are unable to be directly removed from the Feature (the story would have to be removed).\n* Teams who have been added manually are able to be removed (unless a subsequent story has been added which meet the conditions.\n\nHere is a Loom video to help demonstrate the function.\n\n[Loom Video Demonstration](https://www.loom.com/share/1d6a99a0b14d4841b32dcda77352de79?sid=eb787960-0128-4923-9180-9831cd1a081f)\n" } ] } ]

[ "program-board", "quick-view", "teams-field" ]

[ { "author": "Allan Maxwell", "body": "The \"valid from\" and \"valid to\" fields work different from my expectations; you need to say greater than the Valid From AND less than the Valid To. Please note that in the example below, multiple records are returned for a single Epic id. This is because that Epic was edited multiple times in a single day ...the timestamp is slightly different for each record.\n\n![Screenshot 2024-04-26 at 8.41.06?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/320814i902381BCE78EAC16/image-size/large?v=v2&px=999 \"Screenshot 2024-04-26 at 8.41.06?AM.png\")\n\nI assume you would want the Epic as it appeared when the clock struck midnight that day. Thus your query becomes a bit more complicated. There are many ways to accomplish getting the Max record, but I believe the method below would be consider the \"most\" correct.\n\n![Screenshot 2024-04-26 at 8.54.59?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/320816i4556D67BA146AE9C/image-size/large?v=v2&px=999 \"Screenshot 2024-04-26 at 8.54.59?AM.png\")\n", "comments": [ { "author": "Mark Dodrill", "body": "Thanks for that very helpful information and knowing I should check both fields.\n\nThe only corner case I can think of would be where the change comes in just before midnight, and the Valid From value is in one day, and the Valid To field is in the next day, but that case is probably not worth consideration.\n" } ] } ]

[ "cloud", "enterprise-insights" ]

[ { "author": "Steve Sauser", "body": "[@Theodore Gill](/t5/user/viewprofilepage/user-id/4889486)\n\nIt will be extremely difficult to bring you a resolution to your issue in the Community Space. It would be best for you to submit a Support Ticket (you can do this from within [Jira Align Help)](https://help.jiraalign.com/hc/en-us)\n\nIn the Quick Links Section you will see a \"Contact Support\" which will take you to the portal to submit your issue so that the Support Teams can help you, they will need more detailed information than above, but they will be able to resolve your issue with you.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/320190i3A4BAEA5BD85D8AF/image-size/large?v=v2&px=999 \"image.png\")\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Nicolas Grossi", "body": "[@Tonya Glover](/t5/user/viewprofilepage/user-id/5235633) You might take a look at this link: <https://community.atlassian.com/t5/Jira-questions/Display-Date-Range-in-ROADMAP-not-only-for-Epics-also-for-STORY/qaq-p/1266796>\n\nNicolas\n", "comments": [ { "author": "Tonya Glover", "body": "Thanks but I'm trying to understand which field end date equals...\n" } ] } ]

[ "advanced-roadmaps", "cloud", "portfolio-for-jira-cloud" ]

[ { "author": "Crystelle S", "body": "<https://confluence.atlassian.com/jirasoftwareserver/configure-custom-fields-in-advanced-roadmaps-1044784162.html>\n\n<https://support.atlassian.com/jira-software-cloud/docs/enable-custom-fields-used-in-advanced-roadmaps-in-jira/>\n\nIt appears that this is not supported in either version of this tool.\n", "comments": null } ]

[ { "author": "Crystelle S", "body": "Are you asking how you can avoid setting the percent allocated to each of the Teams? I believe the system will adjust the allocation based on the work assigned, rather it assumes that you set the allocation and fit the work inside of that allocation. You may want to try and find a pattern here and set the person in a cycle to certain percentages... or look for a REST API into the Advanced Roadmaps backend, but you will still be typing the percentages in.\n", "comments": null } ]

[ "advanced-roadmaps", "data-center", "portfolio-for-jira-data-center" ]

[ { "author": "Crystelle S", "body": "you may want to include a screenshot with sensitive information smudged out to help show what you are experiencing\n", "comments": null } ]

[ "data-center", "portfolio-for-jira-data-center" ]

[ { "author": "Joseph Chung Yin", "body": "[@Anuj Kumar](/t5/user/viewprofilepage/user-id/5211512) -\n\nCan you clarify if **\"N/A\" is an actual WF status associated with your issues within the plan**? If so, what is the category does it associated with? (by default, all workflow statuses fall into \"TO DO\", \"IN PROGRESS\", and \"DONE\" category)\n\nLastly, when your tasks move into the N/A status, does the RESOLUTION field value get populated?\n\nPlease advise, so we can assist further.\n\nBest, Joseph Chung Yin\n", "comments": [ { "author": "Anuj Kumar", "body": "Hi Jose, Thank you for your response. Yes N/A is an actual WF status for my roadmap. i have selected everything in roadmap filters including NA but it is not counting in progress count. Numbers are not correct\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/328051i6FA09540CB1D2DC4/image-size/large?v=v2&px=999 \"image.png\")\n" } ] } ]

[ { "author": "vincenzo_spatafora", "body": "Dear [@Bj?rn Gullander Eficode](/t5/user/viewprofilepage/user-id/5017240),\n\nany comments/feedback on my last post/concern?\n\nThanks, Vincenzo.\n", "comments": null }, { "author": "Bj?rn Gullander Eficode", "body": "Hi,\n\nSince a couple of versions ago, the focus on capacity is only on Team level. The settings for individual team member capacity is removed.\n\nSee <https://confluence.atlassian.com/jiraportfolioserver/changes-in-the-new-experience-961780550.html>\n\nYou are able to set velocity on Team level and also on sprint level when showing the team capacity in the Timeline view.\n\nThere should be some effect on how auto scheduler works depending on how many members a team has, but I can't say how that works.\n", "comments": [ { "author": "vincenzo_spatafora", "body": "Hi [@Bj?rn Gullander Eficode](/t5/user/viewprofilepage/user-id/5017240),\n\nthanks for your reply.\n\nAnd how Team Capacity is working across different plans?\n\nI have created, from the \"Plans\" plug-in, 2 plans in which I use the same Team but it seems to me that this plug-in is NOT taking into account, within a given plan, the Team load from an other plan.\n\nIs this a known limitation of the plug-in or am I doing somthing wrong, and if so, could you please provide me with more documentation about the usage of the Team Capacity cross plans?\n\nThanks, Vincenzo.\n\nP.S.: as for above I use Jira DC version 9.2.15.\n" } ] } ]

[ { "author": "Bill Sheboy", "body": "Hi [@Krishma Sood](/t5/user/viewprofilepage/user-id/5491143) -- Welcome to the Atlassian Community!\n\nAlthough it is possible to do this with automation rules, I encourage not doing so. Instead first consider discussing with the team what is happening, the root causes, and how to improve.\n\nWhat you describe may be a symptom of other possible challenges. For example:\n\n* as you describe, a product owner / champion has requested work beyond the scope of the current, in-progress plan and has not effectively communicated why the change is needed to the plan\n* in-progress work is \"blocked\", and rather than resolving the impediments the team starts another work item\n* the team has \"knowledge silos\" where only some people have certain skills; as a result, people are selecting other work to start which they feel more capable of completing\n* the team has challenges focusing on finishing one thing at a time, and so has a high work in progress (WIP) level\n* team members do not understand their actual versus perceived capacity to complete work\n* and so forth...\n\nIf an automation rule is used to manage the symptom, it may cause unintended consequences, such as people may no longer assign work to themself or not update the accurate status of work items. Having the team discussion about the above topics, and the value of the plan, may help identify how to improve.\n\nKind regards, \nBill\n", "comments": [ { "author": "Krishma Sood", "body": "[@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) Thanks for your response.\n\nI am very new to JIRA automation and learning.\n\nI need to implement this scenario as an assignment and not in a real world application as such. I have to explain the pros and cons as well, so your response is definitely helpful when i would be showcasing the Automation.\n\nSo i am still looking for the Answer to How best i can achieve this.\n\nAny Alternative approach which suits the right way of doing this is also accepted.\n\nThanks,\n\nKrishma\n" }, { "author": "Bill Sheboy", "body": "Again in my opinion, solving this scenario with an automation rule is not helpful for a team, and I question if the \"assignment\" is missing information about *why it is needed*. Made up scenarios like this make me wonder: exactly what concept is being taught that the solution would undermine the team's health?\n\nRegardless of that...\n\nAs you describe being new to writing automation rules, I recommend first trying to create this rule. Successfully using automation requires learning and experimentation.\n\nTo get you started on creating your rule, please refer to these documentation and example sources:\n\n* <https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation>\n* [https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\\&page=1\\&pageSize=20\\&sortKey=name\\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC)\n* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>\n* <https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/>\n\nFor an idea about creating such a rule, consider triggering it on issue assignment, then using the lookup issues action for other issues assigned to the same person, and finally using rule conditions to decide next steps. A similar rule would be needed with a trigger on issue creation as issues may be assigned when created.\n" } ] } ]

[ "automation", "cloud", "portfolio-for-jira-cloud" ]

[ { "author": "Mohammed Aamer Khan", "body": "Hi [@Mick Gibson](/t5/user/viewprofilepage/user-id/5335774) ,\n\nTo create a ticket from Plan You can use create button of plan and select relevant issue type During creation it will also ask you i which project it needs to be created. Check out the SS I am sharing. \n\nHope it helps!!\n\n![Create button of plan.png](https://community.atlassian.com/t5/image/serverpage/image-id/327419iB6E72F4D2DE665F3/image-size/large?v=v2&px=999 \"Create button of plan.png\")![Project dropdown.png](https://community.atlassian.com/t5/image/serverpage/image-id/327420i1F94F6E8E81B754B/image-size/large?v=v2&px=999 \"Project dropdown.png\")\n", "comments": [ { "author": "Mick Gibson", "body": "Oh, I see - thanks.\n\nThat isn't appearing for me right now because my current Plan only has one project - however I assume it will work the way you're showing it when I add another project to the source.\n\nThanks for your help.\n\nMick\n" } ] } ]

[ "data-center", "portfolio-for-jira-data-center" ]

[ { "author": "Nic Brough -Adaptavist-", "body": "Welcome to the Atlassian Community!\n\nYes, you can allow anonymous access (not logged in, and hence not consuming a licence), but it is global setting. You do not add users to anonymous, it just provides access to anyone who visits your site. If you were to enable anonymous access to your site, I could see it without needing to log in.\n", "comments": null } ]

[ "cloud", "jira-cloud", "jira-software", "portfolio-for-jira-cloud" ]

[ { "author": "Haiqing Hq Qiu ?????", "body": "helpppppppppppppppppppppppppppppp!\n", "comments": null }, { "author": "dareveggen", "body": "To map the \"parent\" field when uploading test cases to JIRA, start by preparing your CSV file with a column for the \"parent\" field containing the issue keys (e.g., EPIC-123) of the parent issues. Access JIRA's import functionality by navigating to your project, selecting the Issues drop-down, and choosing Import Issues from CSV. Upload your CSV file and map the fields, ensuring you specifically map the column with parent issue keys to the \"Parent ID\" or \"Parent Key\" field in JIRA. Complete the import to create the test cases with the correct parent-child relationships. Verify the issue keys are accurate and test with a small number of records to ensure the mapping is correct. This process will help you maintain a structured hierarchy of test cases under their respective parent issues in JIRA.\n\nhope this may help you !\n", "comments": [ { "author": "Haiqing Hq Qiu ?????", "body": "ensuring you specifically map the column with parent issue keys to the \"Parent ID\" or \"Parent Key\" field in JIRA.\n\nAs we can see, when try to select \"parent\" related parameter, only \"link 'is parent of' (outward)\" in the list and it's not \"parent\" field after try.\n\nCould you advise which item I should choose in the list to map \"parent\" field?\n\nI want the accurate selection parameter in below list...\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/326896i78D8D237872D3065/image-size/large?v=v2&px=999 \"image.png\")\n" }, { "author": "Haiqing Hq Qiu ?????", "body": "![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/326904i021B191850448BB7/image-size/large?v=v2&px=999 \"image.png\")\n" }, { "author": "Haiqing Hq Qiu ?????", "body": "Any update on this query? thanks...\n" } ] } ]

[ "jira", "jira-cloud", "porfolio-for-jira" ]

[ { "author": "Jack Brickey", "body": "Hi [@Darshan Hiranandani](/t5/user/viewprofilepage/user-id/5486324) , I would suggest using Automation to copy the status from the original.\n", "comments": null } ]

[ { "author": "Eirik Aune", "body": "I have been working on this a week, and obviously the answer came to me immediately after I posted for help.\n\nThe answer is that the Team field is not set for the second group, but it is for the top group. It wasn't obvious to me because we overloaded the team name (\"C\\&A SW Topside Controls Apps) to the board as well.\n\nIf this is happening to you, it's because of the Teams field\n", "comments": null } ]

[ "advanced-roadmaps", "cloud", "portfolio-for-jira-cloud" ]

[ { "author": "jengoree", "body": "Are you on Cloud or Data Center? There's a 'List' format feature which hides the timeline but I believe it's only available on Cloud.\n", "comments": null } ]

[ "advanced-roadmaps", "portfolio-for-jira-unknown-hosting-type", "timeline", "unknown-hosting-type" ]

[ { "author": "Bill Sheboy", "body": "Hi [@KAIA STRICKLAND](/t5/user/viewprofilepage/user-id/5496288) -- Welcome to the Atlassian Community!\n\nThis question is a duplicate of the question you asked later, which seems to be resolved. Do you want to close this one as resolved also?\n\n<https://community.atlassian.com/t5/Automation-questions/Automation-Automatically-copy-Sprint-End-Date-to-planned-End/qaq-p/2700631>\n\nKind regards, \nBill\n", "comments": null } ]

[ "cloud", "portfolio-for-jira-cloud" ]

[ { "author": "Dave Rosenlund _Trundl_", "body": "Welcome to the community, [@Leonardo Perez-Castilla](/t5/user/viewprofilepage/user-id/5492235) ?\n\nThere are several differences in Jira Plans when used with team-managed projects.\n\n* Jira Plans can access only global custom fields. Custom fields defined in a team-managed project cannot be used within a plan.\n* The highest hierarchy level available for team-managed projects is Epic, and all issues within team-managed projects can only be parented by issues within their project.\n* Since exclusion rules currently use only global issue types and statuses, they cannot be applied to issues within team-managed projects.\n\nPersonally, I know of no workaround and have a hard time imagining one. I think you'll have to wait for an enhancement from Atlassian. (BTW: I cannot find an enhancement request for this. You may want to create one. See below.)\n\nIn the meantime, have a very careful look at how you are defining your plan, with an eye toward understanding how/why the unexpected issues are there.\n\n-dave\n\n![Screenshot 2024-05-07 at 4.08.52?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322465i41DE41266804D587/image-size/large?v=v2&px=999 \"Screenshot 2024-05-07 at 4.08.52?PM.png\")\n", "comments": [ { "author": "Leonardo Perez-Castilla", "body": "Thanks Dave!!\n" } ] } ]

[ "cloud", "portfolio-for-jira-cloud" ]

[ { "author": "Sudarsana G", "body": "Automatically calculated Target End: \nIn Advanced Roadmaps, you can use the \"Start\" and \"End\" dates of an issue to represent the Target Start and Target End dates respectively. \nYou can create a calculated field (custom field) to automatically calculate the Target End date based on the Estimates and Target Start date. This can be achieved using Jira Cloud's automation rules or by using third-party apps like Automation for Jira.\n\nAutomatically updating subsequent tasks: \nIn Advanced Roadmaps, you can create dependencies between issues to represent the sequence of tasks. \nWhen the Estimates or Target End date of a task changes, you can configure Advanced Roadmaps to automatically update the Target Start and Target End dates of subsequent tasks based on the dependencies. \nYou can do this by configuring the scheduling behavior of the plan in Advanced Roadmaps. For example, you can set dependencies between tasks and configure them to be automatically scheduled based on changes to predecessor tasks.\n\nUsing specific fields for automation: \nWhile Advanced Roadmaps doesn't have specific built-in fields for this purpose, you can use custom fields to store relevant information such as Estimates, Target Start, and Target End dates. \nYou can then use automation rules or scheduling behaviors in Advanced Roadmaps to automate calculations and updates based on changes to these fields.\n", "comments": [ { "author": "Karmandroid Singularity", "body": "[@Sudarsana G](/t5/user/viewprofilepage/user-id/5374207) yeah, that makes sense :)\n\nBut, how do i add Calculated Field from Custom Field? I couldn't find it.\n\n![JIra Question.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/323470i7600F1C8D0B6D101/image-size/large?v=v2&px=999 \"JIra Question.PNG\")\n" }, { "author": "Sudarsana G", "body": "You can use custom fields to store relevant information such as Estimates, Target Start, and Target End dates. \nYou can then use automation rules or scheduling behaviors in Advanced Roadmaps to automate calculations and updates based on changes to these fields.**If you have a script runner plugin you can use it**\n" } ] } ]

[ "advanced-roadmaps", "data-center", "portfolio-for-jira-data-center" ]

[ { "author": "Clark Everson", "body": "Hi [@Chris Lee](/t5/user/viewprofilepage/user-id/5479387)\n\nAre you in cloud or data center? Both tools have advanced roadmaps but they do work differently\n\nData center documentation can be found here: <https://confluence.atlassian.com/jirasoftwareserver/dependencies-in-advanced-roadmaps-1044784190.html>\n\nAnd cloud: <https://support.atlassian.com/jira-software-cloud/docs/configure-dependencies-in-jira-for-advanced-roadmaps/>\n\nBest,\n\nClark\n", "comments": [ { "author": "Chris Lee", "body": "Thanks. We are on data center. I have read through all the documentation and did not find an answer, hence my question posted here.\n" }, { "author": "Chris Lee", "body": "I'm specifically interested in the graphical/node view.\n" }, { "author": "Clark Everson", "body": "Hi [@Chris Lee](/t5/user/viewprofilepage/user-id/5479387)\n\nIn data center at least in jira 9 it would be\n\nAdd a dependency {#toc-hId--356142939}\n--------------------------------------\n\nTo add a dependency to an issue in your plan:\n\n1. Hover on the schedule bar for the issue to which you want to add a dependency, and select the **+ icon**. Selecting the + icon on the right will create an outgoing dependency, while the left will create an incoming dependency.\n2. Choose the issue to which you want to attach the dependency.\n3. Select the **checkmark** to confirm your choice.\n\nAfter adding a dependency to an issue, adjust the dates by clicking and dragging the ends of the schedule bar. The badges on either end will turn red if there are conflicting dates.\n\nIf you are in an older version though it may not be possible so you may need to update jira\n\nBest, \nClark\n" }, { "author": "Chris Lee", "body": "Sorry if I didn't explain my issue more clearly. I appreciate your willingness to help but that's not what I'm trying to do.\n\nOn the \"Dependencies Report\" tab of the plan, a graphical/connected-node view is shown of the roadmap.\n\nIt is possible to obtain a URL for this view so it can be linked to from outside the Advanced Roadmap tool.\n\nHowever, the link given always shows the full top-level view of the plan with every issue item/node included.\n\nTo narrow the view and only show an item/issue of interest and its direct connections, you can make a selection from the \"Filter by issue\" drop down.\n\nWhat I want to know is how to link directly to that secondary selection made in the drop down and bypass the full top-level view.\n" }, { "author": "Chris Lee", "body": "From the lack of response I'll assume this isn't currently possible.\n" } ] } ]

[ "advanced-roadmaps", "dependency" ]

[ { "author": "Clark Everson", "body": "Hi [@Golda Nancy Y](/t5/user/viewprofilepage/user-id/5442203)\n\nTime tracking per ticket is strictly for one number In general this is how agile works as agile is more about team metrics than individual metrics, and Jira at it's core is an agile work tool\n\nIf it is really needed to track individual hours (I generally would only recommend this if the law requires it or its for a consultant company), then I would recommend subtasks\n\nOtherwise I would recommend more in depth discussions about why this is needed? What are you trying to get from it?\n\nIndivdual tracking can have a lot of negative connotations on a business and individuals, so it's a very tricky area to navigate\n\nBest,\n\nClark\n", "comments": null } ]

[ "cloud", "portfolio-for-jira-cloud" ]

[ { "author": "Dominik Haag", "body": "Am I the only one with this problem? That makes the \"Plans\" feature unusable for me :-(\n", "comments": null } ]

[ "cloud", "portfolio-for-jira-cloud" ]

[ { "author": "Hannah McKenzie", "body": "Hi [@Naveenkumar_s](/t5/user/viewprofilepage/user-id/4973717), this app is for Cloud instances of Jira, not Server. Here it is on the Play Store: [https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core\\&hl=en_AU\\&gl=US](https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&hl=en_AU&gl=US)\n", "comments": null } ]

[ { "author": "Cyril Hamelin", "body": "Hi\n\non cloud instance\n", "comments": [ { "author": "Hannah McKenzie", "body": "Are you able to select the horizontal blank space beneath either the 'Leave the first comment' message or beneath an existing comment? That should trigger the editor for you to start typing. If you're still unable to leave a comment, it could be because you don't have the right permissions within the project. I'd suggest reaching out to your project admin.\n" }, { "author": "Hannah McKenzie", "body": "![Screen Shot 2022-05-31 at 11.25.39 am.png](https://community.atlassian.com/t5/image/serverpage/image-id/199857i77096C5EDD9A80A5/image-dimensions/117x239?v=v2 \"Screen Shot 2022-05-31 at 11.25.39 am.png\")\n\nThis is the blank space I'm referring to.\n" }, { "author": "Cyril Hamelin", "body": "I have seen the blank space ;)\n\nThank you.\n" } ] }, { "author": "Timo Vortmeyer", "body": "I had the same issue...\n\nMaybe you can make an update for the comment feature so that the users can identify exactly where to click to comment an issue. An additional hint like this would be great:\n\n![Screenshot_20220925-055843_Jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/217640i04270CC44E449109/image-size/large?v=v2&px=999 \"Screenshot_20220925-055843_Jira.jpg\")\n", "comments": null }, { "author": "Hannah McKenzie", "body": "Hi [@Cyril Hamelin](/t5/user/viewprofilepage/user-id/4940009), are you on a Cloud or Server instance?\n", "comments": null } ]

[ { "author": "Nic Brough -Adaptavist-", "body": "Welcome to the Atlassian Community!\n\nI am not too sure that I understand the question, but I think it is about searching text fields?\n\nJira uses \"contains\" (which I think is not the best word in English to describe what it does) for text fields, and that is represented with the \\~ symbol.\n\nSo the query **summary \\~ penguin** will return all issues with the word \"penguin\" in the summary. It is a somewhat fuzzy search, and it pretty much ignores punctuation and numbers, more here: <https://support.atlassian.com/jira-software-cloud/docs/search-syntax-for-text-fields/>\n\nOne of the problems with that though is that text might contain things that search definitions also use, including spaces. While **summary \\~ penguin** is ok, **summary \\~ Emporer penguin** will fail, because, after Emporer, the search is expecting an operator next, not penguin. To fix that, we quote - summary \\~ \"Emporer penguin\" \n\nIt's similar for key words. summary \\~ and is going to fail because and is a search operator, and it's not just search terms that will make it fall over. Again, the fix is quoting it.\n\nBasically, **summary \\~ \"thing to search for\"** is what you need.\n\nI've used summary because it's a text field I can guarantee you are using, but it's the same for all text fields, even comments. There is also a trick - you can use **text \\~ \"thing to search for\"** to search all the text-based fields for an issue!\n\nAnd then the \"not\" part of the question - you can invert any search with ! - **summary !\\~ \"thing to search for\"**will list all the issues that do not have the search text in them.\n\nBe careful with ! though. \"Not X\" is not the same as \"list everything and remove everything matching X\"\n", "comments": null } ]

[ { "author": "Nic Brough -Adaptavist-", "body": "Could you explain what this has to do with Atlassian stuff? Intune is not something we can help you with.\n", "comments": [ { "author": "Test_downloading1", "body": "because i think jira cloud mobile app does not seems to work very well in intune android enrolled as byod work profile\n" }, { "author": "Nic Brough -Adaptavist-", "body": "So Intune is not working, you'll need to talk to the vendor of Intune.\n" } ] } ]

[ { "author": "Jack Brickey", "body": "Hi [@James Arbelaez](/t5/user/viewprofilepage/user-id/4889627) , welcome to the community.\n\nAre you actually referring to **Chat for Jira service management** addon? I am not familiar with an addon for Jira by that name. In any event I would recommend that you reach out to the add-on support directly with this type of ask.\n", "comments": null } ]

[ { "author": "jack", "body": "Hi [@Jeffrey Hendrikse](/t5/user/viewprofilepage/user-id/4888465) ?? - thanks for being a Jira Mobile user and sharing your feedback. For company managed projects at the moment we only support the velocity report. Is there a particular one you are interested in? \n\nWe are actively working on a burn-down report for company managed projects, we hope to have this shipped by June. We will share here once we have added support for burn down.\n\nCheers,\n\nJack\n\nProduct Manager - Jira Native Apps\n", "comments": [ { "author": "Jaimie Konetchy", "body": "I have the same question. \nspecifically, I want to be able to see my team report, which shows our logged hours. \nRealistically though, we should be able to see all the same reports in the mobile app as we have setup in our regular web version.\n" } ] } ]

[ "android", "cloud", "ios", "report" ]

[ { "author": "Mauro Robson", "body": "It's solved. Actually it's possible to comment. Only the expected text \"Add a comment\" is not visible. But clicking where it was supposed to be, the box to type opens and allows me to add the comment.\n", "comments": [ { "author": "Vim Mahadevan", "body": "thank you for the solution, but that's ridiculous. i struggled with this issue the last couple of days.\n" }, { "author": "Alan Sheehan", "body": "Is this fixed in the Android app?\n\nIf yes, what version?\n\nI have updated my app and this problem still exists.\n" }, { "author": "Mauro Robson", "body": "It is the same thing as before. The \"Add a comment...\" message you can see when using the browser, is not displayed in the Android App. When I said \"It's solved\" it means, \"even not having the message, yes, it's possible to add a comment\".\n" }, { "author": "TRAMIREZ", "body": "I cant do any comment, i tried what you say but doesnt work by apps\n" } ] }, { "author": "jack", "body": "Hi All, apologies for the issues you have been facing when trying to add a comment on the Jira Mobile app. To add a bit of context, when Grammarly added support for Samsung keyboards we found a couple of issues, more info can be found [here](https://community.atlassian.com/t5/Confluence-articles/Grammarly-Issue-for-Confluence-amp-Jira-Mobile-Samsung-Users/ba-p/1997726). As a mitigation strategy we removed the placeholder text which is why there is a 'blank' box appearing like the comment box is not there. \nPost us removing the placeholder text Samsung have come out with a keyboard update that fixes the issue with the Grammarly keyboard and we are now slowly re-enabling the place holder text. \nOnce again sorry for the confusion and frustrations you have been facing!\n", "comments": null }, { "author": "Manuel Urbano", "body": "To anyone still struggling with it, you need to tap on this black area at the bottom of the page, this took me quite long to figure out...\n\n![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/207548iF6D6D77229696600/image-size/large?v=v2&px=999 \"Immagine.png\")\n", "comments": [ { "author": "Joshua Paggett", "body": "Well that's not obvious at all but it works. Thanks!\n" } ] }, { "author": "James Caradoc-Davies", "body": "On my Samsung device, that text box is covered by the toolbar.\n\nIt is not possible to add comments.\n", "comments": null }, { "author": "Joshua Paggett", "body": "This is ridiculous and should be reopened for their development team to fix.\n", "comments": [ { "author": "David Green", "body": "I had the same problem. (Android Samsung, recentish phone) very irritating.\n\nGave up and uninstalled the JIRA app. Now just follow email links to access each JIRA via browser,which works fine for my purposes. Might try the app again if I hear they fixed it, but at this point I'm not sure what point there is really when I can just use the phone browser. (Gotta give the JIRA team credit for building it responsive enough in browser to make their own app close to redundant).\n" } ] } ]

[ "comment" ]

[ { "author": "b6f9d4dd-5ba1-4a56-8ceb-4edf8b668073", "body": "Hi Arthur,\n\nWe have been adapting Jira Service Management / Software in our operations.\n\nwe have encountered an issue that mobile apps do not support the dynamic forms; for this reason we were looking for a way to establish different URL for mobile app to connect ( I am aware that is your questions yet we are so far behind you ) yet we could not figure out to establish second URL / Secong portal page; \n\nCould you tell us how did you manage it ?\n\n?n advance thank you very much\n", "comments": null } ]

[ "jira-server" ]

[ { "author": "ThePoolAPK01", "body": "It's frustrating when a mobile app can't display what's in my queue or assigned to me. It's like trying to play [snooker pool](https://thepoolapk.com) without any balls on the table -- you're left wondering where everything went.\n", "comments": null }, { "author": "Dan Breyen", "body": "[@Donald Wightman](/t5/user/viewprofilepage/user-id/4859992) is this still an issue? I'm using Jira Cloud and can retrieve items that are assigned to me with the latest app. If this is resolved, could you mark it as answered. Thanks!\n", "comments": null }, { "author": "Sam Bartolome", "body": "Hi [@Donald Wightman](/t5/user/viewprofilepage/user-id/4859992) ,\n\nmake sure the app is up to date in your mobile and in your instance.\n\nYou should use VPN if your organisation asks for.\n\nOutside from that it mean to work out of the box\n", "comments": [ { "author": "Donald Wightman", "body": "It is not today, and I have tried it with and without VPN.\n" }, { "author": "Donald Wightman", "body": "Correction on that last reply. The app is up to date, and I have tried with and without VPN.\n" }, { "author": "Sam Bartolome", "body": "Are you in cloud or on-prem?\n\nIf your company imposes VPN for accessing Jira, you should be connected\n" } ] } ]

[ { "author": "Dan Breyen", "body": "Hi [@Jean-Paul Sch?n](/t5/user/viewprofilepage/user-id/4843004) , based on this post, it doesn't appear possible at this time. Sounds like an Enhancement request was entered, but didn't get enough votes.\n\n<https://jira.atlassian.com/browse/JRACLOUD-77392>\n", "comments": null } ]

[ { "author": "Hannah McKenzie", "body": "Hi [@Nick Good](/t5/user/viewprofilepage/user-id/4848342), this is currently under investigation, and will hopefully be fixed asap. Thanks for reaching out.\n", "comments": [ { "author": "Chelbi Saraniecki", "body": "Hi there -- are there any updates on this issue?\n" }, { "author": "Jeff Howell", "body": "[@Hannah McKenzie](/t5/user/viewprofilepage/user-id/1164576) How much longer is this going to take to resolve? I rely on my app notifications and my workflow is suffering\n" } ] }, { "author": "Jeff Howell", "body": "Is anyone working on this solution? There has to be more than just two of us who are having issues with the Jira app not sending notifications on their devices.\n", "comments": [ { "author": "Chelbi Saraniecki", "body": "Hey Jeff, I don't work for Atlassian BUT it looks like they made some sort of update \\& if you delete \\& reinstall the app on your phone, it seems to be working!\n\n<https://community.atlassian.com/t5/Jira-Mobile-Apps-discussions/Push-Notifications-to-IOS-Devices-Not-Working/td-p/1987367>\n" }, { "author": "Jeff Howell", "body": "[@Chelbi Saraniecki](/t5/user/viewprofilepage/user-id/4865577) Great, thank you.\n\nI just removed and reinstalled. We will see what happens.\n" }, { "author": "Hannah McKenzie", "body": "Hi [@Jeff Howell](/t5/user/viewprofilepage/user-id/1284652), hopefully reinstalling the app has fixed this problem? Apologies for the inconvenience caused. Please reach out if you're still experiencing problems.\n" } ] }, { "author": "Jeff Howell", "body": "It's been almost 3 weeks for me and I am still unable to receive push notifications. I deleted the app and reinstalled. I am sure I am not the only one who relies on the app notifications to see when a response has been made to a support case. How much longer will this take to resolve?\n", "comments": null } ]

[ "app", "cloud", "mobile", "notification" ]

[ { "author": "Iryna Ihnatiuk _Appfire_", "body": "Hi [@Robert Hadley](/t5/user/viewprofilepage/user-id/4701494) ,\n\nWe have a great live chat app for Jira Service Management that you can use for internal and external communication. Take a look at [Chat for JSM](https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-management?hosting=cloud&tab=overview) by Appfire, it should meet your needs.\n\nJira issues are automatically created and no 3rd party software is required. Let me know if you'd like to discuss it in detail.\n", "comments": null }, { "author": "Ste Wright", "body": "Hi [@Robert Hadley](/t5/user/viewprofilepage/user-id/4701494)\n\nThere's no native chat function in Jira Service Management, as far as I know.\n\nApps or integrations are your options here...\n\n* Check out [Halp](https://www.atlassian.com/software/halp) (which integrates with Slack or Teams) - which can be [integrated with JSM](https://www.atlassian.com/software/halp/jira) to sync Jira tickets with chat conversations.\n* There are also App options on the [Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=chat), alongside general integrations to popular chat platforms (Slack, Teams, etc).\n\nSte\n", "comments": null } ]

[ { "author": "Bryan Trummer - ReleaseTEAM", "body": "Hello [@Jerry canlas esguerra](/t5/user/viewprofilepage/user-id/4790464) and welcome to the Community. May I ask what type of instance your Jira is on Data Center or Cloud?\n", "comments": null } ]

[ { "author": "George.tait", "body": "Any answer to this yet? I am also administrator of a project board but cannot add new engineers to the project from iOS app v169.0.0.2799\n", "comments": null } ]

[ { "author": "Rilwan Ahmed", "body": "Hi [@Owen Patrick](/t5/user/viewprofilepage/user-id/4773103) ,\n\nThere are two different apps. One is for Jira cloud and another one for [Jira server and DC](https://www.atlassian.com/software/jira/mobile-app/data-center-server) . Please check what app have you installed.\n\nPlease consider reading this document for using Jira Data Center and Server mobile app \n<https://confluence.atlassian.com/jirasoftwareserver/jira-software-mobile-app-966063511.html>\n", "comments": null } ]

[ { "author": "jack", "body": "Hi Claudine - thanks for using Jira Mobile, could you help us understand what features you are missing in the mobile app?\n\nCheers,\n\nJack - PM Jira Native Apps\n", "comments": [ { "author": "Claudine Dendrinos", "body": "Hi Jack - we have customised fields in the Service Desk to align with our complaint and enquiry form in the portal. Unfortunately, the only fields I can view in the app are from the 'Details' section on the right hand side of the web version and not the specific form details which appear in the middle of the web version. I hope I'm making sense!\n" }, { "author": "jack", "body": "Hi Claudine - are you able to submit feedback in the app and we can follow up with this there. It will be easier for us to troubleshoot. Cheers Jack\n" } ] }, { "author": "Nic Brough -Adaptavist-", "body": "Welcome to the Atlassian Community!\n\nWhat \"desktop version\" do you mean?\n", "comments": [ { "author": "Claudine Dendrinos", "body": "Jira Service Management\n" } ] } ]

[ { "author": "Vitalii Saienko", "body": "Hi [@David Reynolds](/t5/user/viewprofilepage/user-id/4769227)\n\nWelcome to the community!\n\nYou can use [Jira Cloud for Outlook](https://marketplace.atlassian.com/apps/1220666/jira-cloud-for-outlook-official) add-in which is developed and supported by Atlassian. Once you add it to your Outlook account, it should appear everywhere (Outlook WEB app, Outlook for Desktop, Outlook for Android).\n\nThis add-in will help you to create issues from Outlook and attach the original email to the issue, you can also send emails to existing issues, view issue details from Outlook, leave comments on issues, and many more.\n", "comments": [ { "author": "David Reynolds", "body": "I am using the Jira Cloud for Outlook add-in and do have the ribbon panel in Outlook for Desktop. I do not see any Jira tools within the Outlook application (v4.2041.3) of my Android device.\n" }, { "author": "Vitalii Saienko", "body": "[@David Reynolds](/t5/user/viewprofilepage/user-id/4769227) it's quite hidden in Android. Here you can find [documentation about how to use add-ins in Outlook for Android](https://www.microsoft.com/en-us/microsoft-365/blog/2017/09/08/your-favorite-apps-now-in-outlook-on-android/).\n\nTo access add-in on Android you need to open an email, click on the three-dots menu, and then swipe up to see all available actions (similar to a ribbon on Outlook desktop).\n\nHere are a few screenshots:\n\n![jira-outlook-android-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/184556i6A06C408CD61287E/image-size/large?v=v2&px=999 \"jira-outlook-android-1.png\")\n\n![jira-outlook-android-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/184557iA2951F410DC36BE4/image-size/large?v=v2&px=999 \"jira-outlook-android-2.png\")\n\n![jira-outlook-android-3.png](https://community.atlassian.com/t5/image/serverpage/image-id/184558iBCF07BF317AF8CA9/image-size/large?v=v2&px=999 \"jira-outlook-android-3.png\")\n\nLet me know if this helps.\n" }, { "author": "David Reynolds", "body": "[@Vitalii Saienko](/t5/user/viewprofilepage/user-id/1160126) thank you for the clarification. I was very close but never thought to swipe up from the three dot selection within the email. Swiping up does provide me access to various plug-ins.\n" }, { "author": "Vitalii Saienko", "body": "I'm glad that it worked for you!\n" }, { "author": "David Reynolds", "body": "Now that I have found the \"New Issue\", \"Add to Issue\", and \"Related Issues\" buttons, I am not experiencing issues with the add to issue option.\n\nWhen selecting the **New Issue** button, the application functions as expected. When selecting the **Add to Issue** option, I see a blank white screen with the small blue spinning circle.\n\n![Screenshot 2022-02-21 101052.png](https://community.atlassian.com/t5/image/serverpage/image-id/184568i619EACC6CEE9EAEE/image-size/large?v=v2&px=999 \"Screenshot 2022-02-21 101052.png\")\n" }, { "author": "Vitalii Saienko", "body": "[@David Reynolds](/t5/user/viewprofilepage/user-id/4769227) it seems like \"New Issue\", \"Add to Issue\", and \"Related Issues\" buttons are related to [Outlook Email for Jira](https://marketplace.atlassian.com/apps/1218077/outlook-email-for-jira) app. It's not our official app. [Jira Cloud for Outlook](https://marketplace.atlassian.com/apps/1220666/jira-cloud-for-outlook-official) is the one developed by Atlassian.\n\nIf you have any troubles with **Outlook Email for Jira** app (developed by Yasoon), please reach out to [their support](https://marketplace.atlassian.com/apps/1218077/outlook-email-for-jira?hosting=cloud&tab=support).\n" }, { "author": "Patrick Sch??ler _yasoon_", "body": "Hi [@David Reynolds](/t5/user/viewprofilepage/user-id/4769227) \n\n[@Vitalii Saienko](/t5/user/viewprofilepage/user-id/1160126) is right. It looks like this is our app. \n\nWe will check this and get back to you asap. \n\nCheers, \n\nPatrick\n" }, { "author": "Patrick Sch??ler _yasoon_", "body": "Hi [@David Reynolds](/t5/user/viewprofilepage/user-id/4769227) \n\nUnfortunately, we can't replicate the problem. \n\nTo solve this asap, please reach out to our support: [yasoon Support - Jira Service Management (atlassian.net)](https://yasoon.atlassian.net/servicedesk/customer/portal/3) \n\nThanks, \n\nPatrick\n" } ] } ]

[ { "author": "Nic Brough -Adaptavist-", "body": "Welcome to the Atlassian Community!\n\nI think you might be in the wrong place - you've not explained what any of this has to do with Jira, so we're not sure what you're asking about.\n\nCould SMobile be using an Atlassian product for documentation or support? And you've clicked on \"help with issue tracking system\" instead of \"help with SMobile\"?\n", "comments": [ { "author": "Remigiusz Brzoza", "body": "Hello, thank you for the answer . We have a new MDM and when issuing a new device to an employee, we immediately install the SMobile application, in which we have to enter the ulr address for Jira Atlassian at the very beginning, unfortunately, users often enter it incorrectly and I would like this field to be automatically filled in by the configuration sent from MDM Intune, so I ask if anyone is . Regards\n" }, { "author": "Nic Brough -Adaptavist-", "body": "Ok, that makes sense, but we can't help you.\n\nThis is a question for SMobile, not Atlassian - Atlassian can't possibly help a remote application user enter their addressing correctly in an application that isn't theirs! You'll need to ask how to set up your MDM to pre-fill the correct urls!\n" } ] } ]

[ { "author": "Fabio Racobaldo _Herzum_", "body": "Hi [@Wojtek Pilwinski](/t5/user/viewprofilepage/user-id/2426165) ,\n\nunfortunately that feature is not available on JIRA Mobile App. Please take a look here in order to retrieve all available features <https://www.atlassian.com/software/jira/mobile-app>\n\nFabio\n", "comments": [ { "author": "Wojtek Pilwinski", "body": "Hello Fabio,\n\ngreat thanks for your reply, but as I told I am new in Jira and it looks like I just don't understand clearly the idea of Jira. But I am going to start separated thread about my doubts and ask for help.\n" } ] } ]

[ { "author": "Dave Mathijs", "body": "Hi [@Mel Stibbs](/t5/user/viewprofilepage/user-id/5598751) welcome to the Atlassian Community!\n\nIn Trello Standard, you'll be charged for each member of the Workspace.\n\nSo you'll need to de-activate product access for the users you don't need.\n\nYou can use [**Board guests**](https://support.atlassian.com/trello/docs/board-guests/) for guest access but pay attention, because you have **free guest** and **billable** guest accounts, see \"Guest types and cost\".\n", "comments": [ { "author": "Mel Stibbs", "body": "Thanks so much for this information Dave.\n" } ] } ]

[ "cloud", "trello-cloud" ]

[ { "author": "milynnus", "body": "[@Liv Marx](/t5/user/viewprofilepage/user-id/5598622)\n\nOne way to do this is to use cardlinks.\n", "comments": null } ]

[ "checkbox", "checklist", "cloud", "trello-cloud" ]

[ { "author": "Peter Van de Voorde", "body": "Hi [@Nusaibah shafei](/t5/user/viewprofilepage/user-id/5598410) , \n\nWelcome to the Atlassian Community. \n\nIt sounds like someone shared a private board with you. \nThey'll need to add you to grant you permission to access it. \nBy either adding you to the board or Workspace as a member. \n\nCheers, \nPeter\n", "comments": null } ]

[ "cloud", "trello-cloud" ]

[ { "author": "Austin", "body": "Thanks for reaching out. I have started the account recovery process. Please check your inbox for more information! \n\n<br />\n\nFor others who may be experiencing this issue, Please use these steps to get a recovery email to replace the 2FA codes:\n\n1. Go to <https://id.atlassian.com/login?application=trello>\n2. Enter your email address and password\n3. When the screen asks for a verification code, select: Can't use your phone?\n4. On the recovery code screen, select: Can't find your recovery key?\n5. Select: Send recovery email.\n\n[Here's a video with these steps](https://www.loom.com/share/99129c1eff8446f7a7957b589af377ea?sid=b794cbb3-f947-4623-bde8-5e1336dc8cc2)\n\nAfter 24 hours, we'll send an email with a one-time link that lets you access your account and directs you to the two-step verification settings page. Please check your inbox in 24 hours. The link in the email will expire unless used in time.\n\nPlease let us know if there are any issues accessing the account!\n", "comments": null } ]

[ "2fa", "cloud", "login" ]

[ { "author": "Beth French", "body": "Hi Maria,\n\nThis is definitely not expected behavior but having a hard time replicating. Could you share a card id where this is happening and we can look at the logs? \n\nTo get a card id:\n\n* Open the card back by clicking on the card\n* In the browser location bar, copy the alphanumeric id within the url:\n * example: <https://trello.com/c/>**vmX274Ch**/\n\nCheers, \nBeth\n", "comments": null } ]

[ "cloud", "trello-cloud" ]

[ { "author": "Vronik", "body": "Hola\n\nRevisa este post, a ver si te da pistas\n\n<https://community.atlassian.com/t5/Trello-questions/Han-desaparecido-todos-mis-tableros/qaq-p/2305840>\n\nSaludos\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Riccardo Di Maria", "body": "![screenshot-trello_com-2024_09_20-20_40_53.png](https://community.atlassian.com/t5/image/serverpage/image-id/348455iFBCC5EDCFE10711D/image-size/large?v=v2&px=999 \"screenshot-trello_com-2024_09_20-20_40_53.png\")\n", "comments": null }, { "author": "Brittany Joiner", "body": "[@Riccardo Di Maria](/t5/user/viewprofilepage/user-id/5597839) unfortunately the time is an included piece of the due date field so there's not really a way to change that.\n", "comments": null } ]

[ "cloud", "trello-cloud" ]

[ { "author": "Jan Gebauer", "body": "Hi Jay,\n\nwhat do you mean you can't find a place to download Power Up?\n\nIf you click \"Add Power-Up\" on the Pocket A Card page <https://trello.com/power-ups/630d74e4e1bab6013d6c1160>, it will guide you through the setup.\n\nKind regards,\n\nJan\n", "comments": [ { "author": "Jay Wojcik", "body": "TY. I went to Power-Ups but could not find the Pocket App. I appreciate that you shared the link.\n" } ] } ]

[ "cloud" ]

[ { "author": "Andrea Crawford", "body": "Hi [@Roberto Franco](/t5/user/viewprofilepage/user-id/5173078) Apologies for the trouble you've had with board JSON exports. Our engineering team has identified and fixed the issue. Please try again and let me know if it's working as expected now. Thanks!\n", "comments": [ { "author": "Roberto Franco", "body": "It works now, thank you\n" } ] } ]

[ "cloud", "trello-cloud" ]

[ { "author": "Liz Tanner", "body": "I am pretty sure there is not a fix for this but I at least can get you a reason:\n\nChrome and Firefox render fonts differently! They have two different engines that interpret what they look like just a bit different. A related heads up: Fonts between OSes differ too! Helvetica is notoriously different on iOS vs. Windows..\n\nUsed to cause us WCAG/508-related fits in L\\&D. I will keep an eye out for any resolutions but wanted to let you know, you are 100% right, and it's annoying, to say the least.\n", "comments": [ { "author": "umar", "body": "I understand, thank you. It sucks that it can't be fixed.\n" } ] } ]

[ "cloud", "trello-cloud" ]

[ { "author": "Augusto Lisboa", "body": "Hi Matt!\n\nIn this situation, our best option is to transfer the unarchived lists to a new board or create a duplicate of the existing board.\n\nOptions include:\n\n* [Moving Cards or Lists](https://support.atlassian.com/trello/docs/moving-cards-or-lists/#:~:text=To%20move%20a%20list%20to%20a%20different%20position%20on%20the%20board%2C%20click%20the%20context%20menu%20in%20the%20upper%20right%20of%20the%20list%20and%20then%20choose%20%22Move%20List.%22)\n* [Copying cards, lists, or boards.](https://support.atlassian.com/trello/docs/copying-cards-lists-or-boards/)\n\nUnfortunately, there is currently no method for bulk management of these lists.\n\nTo prevent this issue in the future, we recommend checking out a community discussion on implementing automation: <https://community.atlassian.com/t5/Trello-questions/Looking-for-simple-Deleting-Lists-workaround/qaq-p/2361227>\n", "comments": null } ]

[ "cloud", "trello-cloud" ]

[ { "author": "Raymond Wang", "body": "Hey [@Hans Meier](/t5/user/viewprofilepage/user-id/5597263), thanks for the feedback! We didn't mean to take this functionality away, and it's a good suggestion, so I'm going to restore the ability to right-click the \"Open card\" button in the card editor. That change should be live for you later today.\n", "comments": [ { "author": "Frank Stocksiefen", "body": ".\n" } ] } ]

[ "cloud", "trello-cloud" ]

[ { "author": "witkups", "body": "have just switched to another google account (for trello, the logged one in chrome is the same), and there it is correct. Also, on another device, and in another browser, the problem is the same - CSS classes are hashed, for all my boards. \nWhat is going on there? It started 2 days ago\n", "comments": [ { "author": "witkups", "body": "How is that possible that on one account, the same button with \\`data-testid=\"card-back-move-card-button\"\\` has the following structure \n\\<button class=\"O6RBvoSEAyiJ4B bxgKMAm3lq5BpA PnEv2xIWy3eSui SEj5vUdI3VvxDc\" type=\"button\" data-testid=\"card-back-move-card-button\" tabindex=\"0\"\\>\\<span class=\"nch-icon A3PtEe1rGIm_yL neoUEAwI0GETBQ gNDonYrNSA1GXJ\"\\>\\<span data-testid=\"MoveIcon\" data-vc=\"icon-MoveIcon\" aria-hidden=\"true\" style=\"--icon-primary-color: var(--ds-text-accent-gray-bolder, #172B4D); --icon-secondary-color: inherit;\" class=\"css-snhnyn\"\\>\\<svg width=\"24\" height=\"24\" role=\"presentation\" focusable=\"false\" viewBox=\"0 0 24 24\" xmlns=\"<http://www.w3.org/2000/svg>\"\\>\\<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.292 4.29149C11.903 4.67949 11.903 5.31649 12.292 5.70549L17.586 10.9995H4C3.45 10.9995 3 11.4495 3 11.9995C3 12.5505 3.45 13.0005 4 13.0005H17.586L12.289 18.2965C11.9 18.6855 11.9 19.3215 12.289 19.7105C12.678 20.1005 13.315 20.1005 13.703 19.7105L20.702 12.7125C20.704 12.7115 20.706 12.7095 20.709 12.7075C20.903 12.5145 21 12.2565 21 11.9995C21 11.7425 20.903 11.4855 20.709 11.2915C20.706 11.2905 20.703 11.2885 20.701 11.2865L13.706 4.29149C13.512 4.09749 13.255 4.00049 12.999 4.00049C12.743 4.00049 12.486 4.09749 12.292 4.29149Z\" fill=\"currentColor\"\\>\\</path\\>\\</svg\\>\\</span\\>\\</span\\>Przenie?\\</button\\> \n\nAnd on another \n\n\\<a class=\"button-link js-move-card\" href=\"#\" title=\"Przenie?\" data-testid=\"card-back-move-card-button\"\\>\\<span class=\"icon-sm icon-move\"\\>\\</span\\>\\<span class=\"js-sidebar-action-text\"\\>Przenie?\\</span\\>\\</a\\> \n\nWhat is going on there?\n" }, { "author": "witkups", "body": "The same has happened for another account. What is going on guys?!\n" } ] } ]

[ "cloud", "trello-cloud" ]

[ { "author": "Oleksii Danilov", "body": "No feedback whatsoever? This sure looks like a lack of support for a product - for which we are actually paying (for now?), even if only for a few users\n", "comments": null } ]

[ { "author": "Alastair Wilkes", "body": "Hi Andy\n\nThe behavior you're describing sounds like what we'd expect - Compass is set up for a 1:1 component:repo mapping.\n\nWhat behavior would you expect? Or rather, what files do you expect it to find?\n\nThanks,\n\nAlastair\n", "comments": null } ]

[ { "author": "Kelvin T", "body": "Hey [@Jeff Madison](/t5/user/viewprofilepage/user-id/5419621)\n\nI hope you are great. This is Kelvin from the Compass Support Team. Thank you for your question!\n\nI'm happy to inform you that Optic has already been integrated into Compass. If you open a component page in Compass, you will see the \"API specification\" section in the side menu.\n\n![Screenshot_30_08_24__15_20.png](https://community.atlassian.com/t5/image/serverpage/image-id/344855iA0C47089E9514CDC/image-dimensions/570x208?v=v2 \"Screenshot_30_08_24__15_20.png\")\n\nThis feature scans connected repositories for OpenAPI YAML files and displays them in the Compass component's API spec viewer (API Tab).\n\nTo ensure the API can discover spec files, below are the requirements:\n\n* Component Type: `Service`, `Application`, `Other`\n\n* Bitbucket / Github Forge App is connected with Compass\n\n* The repository with the spec file is connected to the repository\n\n * Spec file supported extension: `.yml` `.`yaml and `.json`\n\n * OpenAPI Specfile Version: [Swagger spec v2](https://swagger.io/specification/v2/) and [OpenAPI 3 / 3.1](https://swagger.io/specification/).\n\nPlease feel free to let me know if you have any questions. I'm here to help!\n", "comments": [ { "author": "Jeff Madison", "body": "Thanks, Kelvin. That original announcement also mentioned that adding Optic to Compass \"will help teams adopt common sets of standards for design, security, and stability. Their API quality and stability with be tracked alongside your other scorecards.\" How will that be surfaced in Compass?\n" } ] } ]

[ { "author": "Thomas Hasfjord", "body": "Any news on this?\n", "comments": null } ]

[ "bitbucket-cloud" ]

[ { "author": "Pavel Shkleinik", "body": "Hello [@Jeff Madison](/t5/user/viewprofilepage/user-id/5419621),\n\nYep, we can confirm that it is a bug on our side and we'll address it shortly.\n", "comments": [ { "author": "Jeff Madison", "body": "Cool. Is there a Jira issue I can watch for resolution?\n" }, { "author": "Pavel Shkleinik", "body": "For sure! Here you go:\n\n<https://jira.atlassian.com/browse/COMPASS-17>\n" }, { "author": "Pavel Shkleinik", "body": "[@Jeff Madison](/t5/user/viewprofilepage/user-id/5419621) the issue should be fixed now.\n" }, { "author": "Jeff Madison", "body": "Indeed it is. Impressive turnaround time. Agile FTW!\n" } ] } ]

[ { "author": "Alastair Wilkes", "body": "Hey Mario! PM for Scorecards here. Thanks for your thoughtful feedback.\n\nGood news - you can use the Checkbox-type custom field for this, which is equivalent to True/False. You can evaluate the field in Scorecards and check for a true value.\n\n~~However, there is a minor quirk I want you to be aware of: if the custom checkbox field has not been set yet for a component (i.e., it hasn't been checked), the UI will display \"criteria status: error\" for that component. To resolve the error state, you need to check and then uncheck the field on the component to properly set the value as 'false'. However, you don't *have* to resolve the error state; the scorecard will still properly be marked as \"Failed,\" so the end result is correct. (We need to improve this!)~~Edit June 10 2024 - this is fixed.\n\nThanks for the feedback about Tiers, too - being able to 1) automatically set a null value for Tier when you bring in a component and 2) rename Tier labels/add more tiers would be useful. I've logged that feedback.\n\nAlastair\n", "comments": [ { "author": "Mario Cappellano", "body": "Hi Alastair,\n\nAhh, excellent, got it working, great to see you guys have added all these new custom options as well now, good to see new features rolling out. ?\n" }, { "author": "Shane Chapman", "body": "Hey [@Alastair Wilkes](/t5/user/viewprofilepage/user-id/853659) ,\n\nI've followed the doc [Add a custom field as a scorecard criterion](https://developer.atlassian.com/cloud/compass/scorecards/use-custom-fields-with-scorecards/) but my custom field is not showing up. I added a \"Blue / Green Enabled\" checkbox field type. It shows up in the components but not the scorecard. However, I can see the custom metrics I created in the scorecard.\n\nHere is how my custom field is setup:\n\n* Custom field - Blue / Green Enabled\n* Customer field type - Checkbox\n* Component types - All component Types\n\nThanks, \nShane\n" }, { "author": "Alastair Wilkes", "body": "Hi [@Shane Chapman](/t5/user/viewprofilepage/user-id/5504814) - I think I just reproduced what you're seeing. I think there might be a bug here; try changing the \"Application model\" to Automatic and then selecting some component types. The custom field should appear in the dropdown then. I'll work with the team to fix that.\n" }, { "author": "Shane Chapman", "body": "That's it! I'm excited to implement the full capabilities of Compass.\n\nThanks for the quick help, [@Alastair Wilkes](/t5/user/viewprofilepage/user-id/853659)!\n" }, { "author": "Mario Cappellano", "body": "Hi [@Alastair Wilkes](/t5/user/viewprofilepage/user-id/853659) , is there a date for a fix to this one? I did have my custom components available in scorecards, but now I can't manage to get them to appear. I've tried the above workaround to no avail.\n" }, { "author": "Alastair Wilkes", "body": "Hi [@Mario Cappellano](/t5/user/viewprofilepage/user-id/4486250)! We deployed a fix for this today. Let me know if they are still not showing up.\n" }, { "author": "Mario Cappellano", "body": "No change here - appears on the component but not available in the scorecards - but I'm checking only a couple hours post your comment, maybe it will take a while for my tenancy to get the update? ????\n" }, { "author": "Alastair Wilkes", "body": "Oh, which kind of custom field is it? I ask because scorecards currently don't support dropdown custom fields and user custom fields yet, so that might be the reason. (We're working on this.)\n\nAnother reason might be that the component types on the scorecard application filters don't match the component types for the custom field. But you said you switched to manual and that didn't fix it, so it's probably not that.\n\nIf it's not either of these, feel free to [open a support ticket](https://support.atlassian.com/contact/) so we can look more closely. Thanks!\n" } ] } ]

[ { "author": "Katie Silver", "body": "Hi [@Mario Cappellano](/t5/user/viewprofilepage/user-id/4486250) ,\n\nCan you confirm which of the two billing experiences your site is on? Centralized or original, based on this page: <https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/>\n\nIf you are on the original billing experience, you will need to move to the centralized experience before being able to utilize Basic Users. You can reach out to technical support through support.atlassian.com for more information about this. (We are looking into making basic users available for the original billing experience, but I don't have a timeline for you.)\n\nIf you are on the centralized billing experience already, you should be able to configure Basic vs Full user access in admin.atlassian.com. For your given site, click \"Directory\" in the top nav and then click the user you'd like to manage. From there you will see a drop down next to the product \"Compass\" where you can configure the user's role. See the below screenshot:\n\n![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/318987iD3B91AAA450BE458/image-size/large?v=v2&px=999 \"Untitled.png\")\n\nYou can also configure basic access via groups by scrolling to the bottom of the group screen, clicking \"Add product\" under \"group product access\" and then selecting the role you'd like that group to have automatically. Some additional screenshots:\n\n![Screenshot 2024-04-17 at 10.41.49?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/318988iC0FABD8CC234002F/image-size/large?v=v2&px=999 \"Screenshot 2024-04-17 at 10.41.49?AM.png\")![Screenshot 2024-04-17 at 10.42.02?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/318989i06568547E8823D20/image-size/large?v=v2&px=999 \"Screenshot 2024-04-17 at 10.42.02?AM.png\")\n", "comments": [ { "author": "Mario Cappellano", "body": "Thank [@Katie Silver](/t5/user/viewprofilepage/user-id/641274) - I've checked that out and it seems that we're on the centralised billing process. I haven't been able to implement the above just yet though as it looks like we need to verify our domain before we can manage users in there. Just reviewing what that entails and what we might lose/impact when we do so. Thanks for the info, would be good to see that on a documentation page somewhere though! ?\n" }, { "author": "Katie Silver", "body": "I agree! Glad it was helpful.\n" }, { "author": "Srinivaas", "body": "Can this be setup by Site Admin or Org Admins only? Selected Free tier but unable to add the more than 3 users who wanted to try and test this. Can you guide us.\n" }, { "author": "Katie Silver", "body": "[@Srinivaas](/t5/user/viewprofilepage/user-id/5021588) for your specific situation, please file a support ticket at support.atlassian.com and they can try to assist.\n" }, { "author": "Srinivaas", "body": "They are asking me to change the Tier to standard . How to add Basic Users as a Admin ? Please provide the steps\n" }, { "author": "Mario Cappellano", "body": "Hi [@Katie Silver](/t5/user/viewprofilepage/user-id/641274) , it took a while but i was finally able to get Org Admin permissions myself. Once that happened, it was very quick and easy to see to confirm which billing plan we use myself, and sadly, we're still on the original one.\n\nSpeaking with Atlassian support, there is no time frame or guidance they can give me around when we might be upgraded to the centralised billing platform.\n\nI don't suppose you have any further info on the plan to enable Basic Users for the original plan? It's a bit frustrating that Atlassian advertise a feature like free/basic users for Compass (which was a very strong selling point when we first looked into the tool) but that they don't call out that not all customers will have access to it.\n" }, { "author": "Katie Silver", "body": "[@Mario Cappellano](/t5/user/viewprofilepage/user-id/4486250) we are currently working on ways to get basic user access to customers like yourself on the centralized billing experience. I'll ask the PM on that team to give an update here.\n" }, { "author": "Rob Saunders", "body": "[@Mario Cappellano](/t5/user/viewprofilepage/user-id/4486250) as Katie mentioned above, a small subset of customers are still on the original user management experience today and unable to use Basic Users in Compass, ++but will get this capability in the next 6 months++ - [Cloud Admins We're Saving You Time on User Management](https://community.atlassian.com/t5/Enterprise-articles/Cloud-admins-we-re-saving-you-time-on-user-management/ba-p/2588292)\n\nThe delay has been to ensure complex, multi site organisations are migrated across without impact, but feel free to reach out to support to discuss your own scenario, and there may be steps you can take to unblock this experience sooner\n" } ] } ]

[ { "author": "Ste Wright", "body": "Hi [@Sara Tucker](/t5/user/viewprofilepage/user-id/4532731)\n\nI'm going to assume it's something to do with information being read/written between the two Apps requiring more permissions than read-oonly.\n\nBut, it's just a guess.\n\nAs it's not stated on the main documentation page, I would ask Atlassian Support for the reason - contact them here: <https://support.atlassian.com/contact/#/>\n\nLet us know what they say!\n\nSte\n", "comments": null } ]

[ { "author": "Alastair Wilkes", "body": "Hi [@vibhav_s_mb](/t5/user/viewprofilepage/user-id/5458328)\n\nThanks for your question - are you referring to tracking a Jira issue count (i.e., all issues with high priority)?\n\nThere's no simple way to do that right now, but we plan to add it in the future.\n\nAl\n", "comments": null } ]

[ { "author": "Josh Campbell", "body": "Creating merge requests (to add compass.yaml) and future plans to add the Templates feature to GitLab are the primary drivers for needing write permissions. Revisiting the permissions and seeing if we can ask for less and progressively get more (if needed/as Compass features are used) is something we can explore.\n\nDid you try using an incoming webhook by chance?\n", "comments": null } ]

[ { "author": "Josh Campbell", "body": "Hey Ken I know we've chatted since you posted this but just adding an answer in case others find it.\n\nNo other configuration option today to allow for clone vs fork but it's something we'll look to add in the future.\n", "comments": null } ]

[ "github" ]

[ { "author": "Alie Sesay", "body": "Hello Harshitha,\n\nYou can integrate Compass with CircleCI using the Atlassian Labs Compass Orb. This integration will allow you to collect and manage logs for your project within Compass\n\nFor more detailed instructions, check the documentation:\n\n* [Compass Integration Guide](https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-CircleCI/)\n* [Compass Orb on CircleCI](https://circleci.com/developer/orbs/orb/atlassian-labs/compass)\n\nWarm regards,\n\nAlie\n", "comments": null } ]

[ "atlassian-guard", "cloud" ]

[ { "author": "Vinicius", "body": "Hi there, Joosep! \n\nUnfortunately, Compass doesn't have a pre-built integration with Gitlab instances hosted via Gitlabhost at the moment, but you can use our public API to push events, metrics and more to make that integration: <https://developer.atlassian.com/cloud/compass/components/send-events-using-rest-api/> \n\nYou can also build a forge app to cover that functionality: <https://developer.atlassian.com/platform/forge/getting-started/> \n\nI hope this helps, let us know if you have any questions!\n", "comments": null } ]

[ { "author": "Josh Campbell", "body": "Hey [@kjlarson](/t5/user/viewprofilepage/user-id/5429991) I'm from the Compass product team. Support for GitLab isn't planned for Templates within the next 6 months just to be transparent. Things can and do change but the current plan is to add more capabilities to the existing Templates for GitHub and Bitbucket to make them much more compelling. We do plan to support GitLab and support all the same features, but it's looking like closer to end of 2024 or early 2025.\n", "comments": [ { "author": "kjlarson", "body": "I do appreciate you sharing that info, thanks so much\n" }, { "author": "Josh Campbell", "body": "No problem! FWIW I've added a +1 to the backlog ticket for GitLab support with Templates, the more I get the easier it comes to prioritize this! For anyone else reading who wants this feature please feel free to reply so I can also add your +1 :)\n" } ] }, { "author": "Ste Wright", "body": "Hi [@kjlarson](/t5/user/viewprofilepage/user-id/5429991)\n\nMight be worth asking on this article: <https://community.atlassian.com/t5/Compass-articles/Introducing-Compass-templates/ba-p/2377359>\n\nThe Product Manager for Compass might see it there :)\n\nSte\n", "comments": [ { "author": "Josh Campbell", "body": ":)\n" } ] } ]

[ { "author": "Seth Buntin", "body": "I figured out the problem, it was the default of 10 in the results returned.\n", "comments": null } ]

[ { "author": "Katie Silver", "body": "Hi [@vibhav_s_mb](/t5/user/viewprofilepage/user-id/5458328) thanks for your question.\n\nRight now we don't have an API component type. However we're working on a few things that will make accessing APIs in Compass much easier and more comprehensive. Similarly, we are looking at documentation inside of Compass as well. More to come soon - watch this space!\n", "comments": [ { "author": "Jeff Madison", "body": "I'm guessing that one of those things is the acquisition of Optic and intent to integrate it into Compass. Sounds awesome, and I'm looking forward to hearing how that will work.\n\nAny other things you can tease here yet?\n\nIn any case, do you have an idea yet on if \"API\" will be a new entity in the Compass metamodel like it is in Backstage, as opposed to just a new Component type?\n" } ] } ]

[ { "author": "Katie Silver", "body": "Hi [@Joosep Ilves](/t5/user/viewprofilepage/user-id/1542635) - it's in development now. I'm hoping it will be completed by the end of April, but it could go a little longer. I'll post here when it's out!\n\nThanks,\n\nKatie - Compass PM\n", "comments": [ { "author": "Vladyslav Bakuta", "body": "[@Katie Silver](/t5/user/viewprofilepage/user-id/641274), thank you for the update!\n\nThe Compass indeed looks like a powerful tool that will significantly assist my team. However, we actively use automation, especially for task creation. It's critical for us to have the capability to define the component during task creation through automation.\n\nCould you please let me know if you have any updates on the implementation timeline?\n" }, { "author": "Katie Silver", "body": "Hi [@Vladyslav Bakuta](/t5/user/viewprofilepage/user-id/4261618) , it looks like the work was delayed a little bit, so right now we are targeting end of May. However it is in development still and being actively worked on. I have asked the team for a more updated estimate when available and I'll share it here.\n" }, { "author": "Rafal", "body": "[@Katie Silver](/t5/user/viewprofilepage/user-id/641274) any progress there or you maybe may share the link to this delivery, we may check the status? \n" }, { "author": "Katie Silver", "body": "[@Rafal](/t5/user/viewprofilepage/user-id/4230895) I have excellent news for you! We are going to start the release of this on Monday and hope to have it out to 100% on Wednesday barring any issues. Will post here as soon as it's done.\n" }, { "author": "Rafal", "body": "[@Katie Silver](/t5/user/viewprofilepage/user-id/641274) it seems it is not yet :( \nis it to be tracked here: [\\[AUTO-1219\\] Add support for compass components in Jira Cloud Automation - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/AUTO-1219)?\n" }, { "author": "Katie Silver", "body": "We're currently at 10% - there was one small issue we had to fix so we are on track for this being at 100% by Friday morning US time. Thanks for the link - we'll update that ticket once it's out!\n" }, { "author": "Ken Young", "body": "Thanks for the implementation of this new feature.\n\nqq [@Katie Silver](/t5/user/viewprofilepage/user-id/641274) . Is there any guidance on how to to use the \"additional fields\" capability when creating or updating issues?\n\nI haven't experimented yet but guessing that the following is preferred?\n\n```\n{\n? ?\"fields\": {\n? ? ? \"components\": [\n? ? ? ? ? \"newcomponent1\",\n? ? ? ? ? \"newcomponent2\"\n? ? ? ]\n? ?}\n}\n```\n\n![Screenshot 2024-05-16 at 11.06.29?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/324235iDE0B7771F47A1C05/image-size/large?v=v2&px=999 \"Screenshot 2024-05-16 at 11.06.29?AM.png\")\n\nThx\n" }, { "author": "Ken Young", "body": "[@Katie Silver](/t5/user/viewprofilepage/user-id/641274)\n\nWhen I try the following in additional fields (with the name of component registered in Compass), it tries create a new component in the project (which is linked to compass) instead of linking to the compass component:\n\n```\n{\n \"fields\": {\n \"components\": [\n {\"name\":\"component1\" }\n ]\n }\n}\n```\n\nI tried to insert the ari for the component, but the additional fields entry resulted in an error that only name or id was accepted.\n\nThx\n" }, { "author": "Katie Silver", "body": "hey [@Ken Young](/t5/user/viewprofilepage/user-id/4596309) thanks for the feedback. We are still only at 50% rollout; it looks like your site may not have it yet. I'll also ask an automation team member to take a look at your questions since they know more than me!\n\nAs an update for everyone - we found another bug so it's currently looking like Monday. Appreciate your patience on all of this.\n" }, { "author": "Ken Young", "body": "Thx [@Katie Silver](/t5/user/viewprofilepage/user-id/641274) . When I saw the compass components in the create issue automation, I assumed it was deployed to our site. Thx again.\n" }, { "author": "Rebecca Smith", "body": "Hi [@Ken Young](/t5/user/viewprofilepage/user-id/4596309) - thanks for your questions! I'm from the Automation Product team, working closely with [@Katie Silver](/t5/user/viewprofilepage/user-id/641274)\n\nIn response to your questions above;\n\n1. You're exactly right - the syntax you've shared is preferred. There's also this Support doc if you haven't seen it already: <https://confluence.atlassian.com/automation/advanced-field-editing-using-json-993924663.html>\n\n2. Looking into this, I think the issue you're experiencing is the result of a bug we found during the rollout. This should be resolved on Monday, and you should no longer continue to receive the error.\n\nWe'll keep you updated, but in the meantime, if you have any further questions, please let me know.\n\nThanks,\n\nBec\n" }, { "author": "Ken Young", "body": "HI [@Rebecca Smith](/t5/user/viewprofilepage/user-id/4768305) . I was just wanted to followup to see the changes were rolled out.\n\nI tried this information in the extras field to dynamically assigned the component and it created a jira component instead of linking to compass component (of the same name)\n\n```\n{\n \"fields\": {\n \"components\": [\n {\"name\":\"componenta\" }\n ]\n }\n}\n```\n\nThx\n" }, { "author": "Ken Young", "body": "Hi [@Rebecca Smith](/t5/user/viewprofilepage/user-id/4768305) or [@Katie Silver](/t5/user/viewprofilepage/user-id/641274) .\n\nI wanted to follow up to see if the changes to components automation update (using the extras field) had rolled out? If it is better to get updates via a public Jira ticket, please let me know. Sorry to be persistent on this thread.\n\nThx\n" } ] }, { "author": "Rafal", "body": "It Works!!! ???\n", "comments": [ { "author": "Rebecca Smith", "body": "Woo hoo [@Rafal](/t5/user/viewprofilepage/user-id/4230895) !!!!!\n" } ] } ]

[ { "author": "Steffen Opel _Utoolity_", "body": "Hi [@Christopher Marti](/t5/user/viewprofilepage/user-id/5453173), and welcome to the Atlassian Community!\n\nAlso, sorry for the late reply, seems we need to improve our monitoring of the Community here.\n\nThe 'Configure' flow is indeed key to making the app work and should always be available via the 'Install with AWS (Compass)' card reachable though the Compass 'Apps' menu - here's how that looks like right now in our own instance:\n\n![integrate-with-aws-compass-card.png](https://community.atlassian.com/t5/image/serverpage/image-id/312734i8ED0CAFCA6183887/image-dimensions/218x162?v=v2 \"integrate-with-aws-compass-card.png\")\n\nThat being said, your question made me realize that we do not yet offer a 'Configure' link from the 'AWS resources' page, which is a notable usability flaw indeed, thanks for pointing this out! I've added this to our backlog and hope we can address it soon.\n\nIn case the 'Configure' button *is* actually missing on the Compass 'Apps' card, I'd appreciate if you could submit a [support request](https://go.utoolity.net/apps/support/integrate-with-aws-compass) so that we can take the investigation offline.\n\nCheers, \nSteffen\n", "comments": [ { "author": "Steffen Opel _Utoolity_", "body": "Forgot to follow up here, we've meanwhile added a 'Configure app' image link with the common 'gear' icon to each regular page in our apps:![iaws-configure-link-icon.png](https://community.atlassian.com/t5/image/serverpage/image-id/331481i2B377EAACD3C9485/image-size/large?v=v2&px=999 \"iaws-configure-link-icon.png\")\n\nThanks again for pointing out this usability flaw!\n" } ] } ]

[ { "author": "Vinicius", "body": "Hi there, Chase! \n\nFirst of all apologies for the delayed response! :/ \n\nThe call itself is correct, there are a few things to mention here: \n\nRegarding the \"sequence number\" you see there: those are used so that the system has an idea of their order (in case multiple come at the same time), so increasing them everytime you make a call will make them show up on your tab. \n\nThe environment: what's really important there is the ID. Usually the ID 1 is the production environment with ID 2 being staging, etc \n\nAnd finally, make sure your component has a repository associated with it since the example you used is a deployment with pipelines :) \n\nLet me know if you have any questions!\n", "comments": [ { "author": "Chase", "body": "Hi [@Vinicius](/t5/user/viewprofilepage/user-id/5049137) , sorry I didn't get an email notification regarding your response to this.\n\nIs there a way to know the current sequence number, or which one I should be doing next? Does the sequence number ever reset, like for succeeding builds?\n\nYou said my example is a deployment with pipelines - I guess that sounds like what I want, unless I'm mistaken. I'm trying to send build and deploy events from my Jenkins pipelines, is this the right request? I do realize that there's no component ID in the request, but I thought that each event source was tied to a specific component, so it would be inferred.\n\nAlso, [according to the docs](https://developer.atlassian.com/cloud/compass/components/send-events-using-rest-api/), \\`lastUpdated\\` isn't required but when I remove that line I get a 400 back, saying that it must not be null.\n\nSomewhat related - are there any plans for a Jenkins plugin to do this automatically? ?\n" }, { "author": "Vinicius", "body": "Hi there, [@Chase](/t5/user/viewprofilepage/user-id/5445312) ! \n\nApologies for the delay, was out for a few days and ended up missing the notification for your reply here. \n\nWithout further ado, let's address your questions: \n\n\"Is there a way to know the current sequence number, or which one I should be doing next? Does the sequence number ever reset, like for succeeding builds?\" \n\nCurrently, we don't have any way of informing the current number other than getting all the events. Since you're using Jenkins, our suggestion is to pass that as your build number from Jenkins itself as this would be always different and increasing. \n\nYou can refer to this example on how to use Compass API to report Jenkins builds: <https://community.atlassian.com/t5/Compass-questions/Feeding-Jenkins-deploy-data-to-Compass-events/qaq-p/2377594> \n\n\"You said my example is a deployment with pipelines - I guess that sounds like what I want, unless I'm mistaken. I'm trying to send build and deploy events from my Jenkins pipelines, is this the right request? \" \n\nBasically, yes. You can refer to the example I shared above as well, but you got it right. \n\n\"Also, [according to the docs](https://developer.atlassian.com/cloud/compass/components/send-events-using-rest-api/), \\`lastUpdated\\` isn't required but when I remove that line I get a 400 back, saying that it must not be null.\" \n\nThanks for pointing that out! I've let the team know about this and the doc will be updated accordingly. \n\n\"Somewhat related - are there any plans for a Jenkins plugin to do this automatically?\" \n\nWe do have our eyes on that, but no ETAs at the moment so it might take a fair bit to see it show up. \n\nLet us know if you have any questions!\n" } ] } ]

[ { "author": "Mike Villis", "body": "Some progress I've made so far. In this use case I've been able to inspect some of the apis in atlas (via inspector) to be able to find the UUID for particular goals.\n\nThis automation uses what is available in the fieldChange event and match against a GOAL UUID.\n\nIt allows me to be update a custom field inside a Jira project (an OKR field that we have).![jira_auto.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/324547i49A36458419616F8/image-size/large?v=v2&px=999 \"jira_auto.jpg\")\n", "comments": null } ]

[ "goals" ]

[ { "author": "Walter Buggenhout", "body": "It doesn't look like it, [@ivychan](/t5/user/viewprofilepage/user-id/5273388). The icons available are (thankfully an extensive set of) emojis, but different than in e.g. Confluence, Atlas doesn't allow you to upload custom emojis.\n\nI tried if it would be possible to add a custom emoji in Confluence, but it does not seem to appear in Atlas, unfortunately.\n", "comments": [ { "author": "ivychan", "body": "Thanks[@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) for the reply. So, it is possible to add a custom emoji in Confluence but not in Atlas.\n\nFor Atals, may I create an enhancement request for adding the capability to upload custom emojis from customers?\n\nFor Confluence, can you share with me the step-by-step process of how we can add custom emojis?\n\nMany thanks.\n" }, { "author": "ivychan", "body": "Hi [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225), I need your help to update the enhancement request. I created an enhancement request for the above suggestion. However, as usual, I couldn't pick \"Atlas\" as the project and couldn't select anything for the components. Please help me update the request so it is correctly included in the Atlas queue. Thanks.\n\nThis is the enhancement request link that I created and submitted:\n\n<https://jira.atlassian.com/browse/ECO-278>\n\nThanks.\n" } ] } ]

[ { "author": "Yerbol Nisanbayev", "body": "Hi [@Paul Fox-Reeks](/t5/user/viewprofilepage/user-id/5332065) \nI am with the product team in Atlas.\n\nI am afraid Atlas today is not integrated with JQL and the connection to Jira is set up through an app. It is limited in what we can support in terms of reports and summaries. I will take note of this request and the team will consider it when they get to work on this feature. \n\nToday you would have to review status individually by goal and then you could see the status of the connected epics on the Jira tab in Atlas.\n", "comments": null } ]

[ "filter", "goals", "jira" ]

[ { "author": "Dave Rosenlund _Trundl_", "body": "Hi, [@ivychan](/t5/user/viewprofilepage/user-id/5273388). You are describing the sort of thing that [Atlassian Automation](https://www.atlassian.com/platform/automation) is designed to handle. However, it doesn't work with Atlas today. Only Jira and Confluence.\n\nAnd Atlas does not have an API you can use at this time.\n\nSo, unfortunately, there's no way (that I can think of) for you to do what you describe at this time.\n\nSorry.\n\nIf this is important to you, you might consider [adding an enhancement request for Atlas](https://jira.atlassian.com/projects/ATLAS/issues/ATLAS-38?filter=allopenissues) to work with Atlassian Automation.\n\nBest,\n\n-dave\n", "comments": [ { "author": "ivychan", "body": "Thanks [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057). This is a very important feature for our use case. We need to streamline the update process and minimize the manual update effort.\n\nI added the enhancement request. <https://jira.atlassian.com/browse/ECO-270?filter=-5>\n\nI was unsure about the component selection when I added the request. Would you please check and let me know if it is correct?\n" }, { "author": "Dave Rosenlund _Trundl_", "body": "Hi, [@ivychan](/t5/user/viewprofilepage/user-id/5273388). Unfortuntely, you created your request in the wrong project.\n\nIf you're lucky, someone on the Atlassian side might take the time to move it to the right place, but if I were you, I would try again and create it in the Atlas project.\n\nGo to [this link](https://jira.atlassian.com/projects/ATLAS/issues/ATLAS-38?filter=allopenissues), then click on the Create button at the top of the page.\n\n![Screenshot 2024-05-08 at 5.31.01?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/322746iB365657F3A8C60BC/image-size/large?v=v2&px=999 \"Screenshot 2024-05-08 at 5.31.01?PM.png\")\n" }, { "author": "ivychan", "body": "Hi [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057) I created the enhancement request by clicking the \"Create\" button. However, I didn't see the Atlas project in the project drop-down. Would you give me the exact choices that I should select in the Projects and Components drop-down?\n\n![create_enhancement_request.png](https://community.atlassian.com/t5/image/serverpage/image-id/322750i097FD42F357C0E5C/image-size/large?v=v2&px=999 \"create_enhancement_request.png\")\n" }, { "author": "Yerbol Nisanbayev", "body": "Hi there,\n\nI am with Atlas team, I have moved your request to Atlas project, thanks a lot for your feedback! \n<https://jira.atlassian.com/browse/ATLAS-60>\n" }, { "author": "ivychan", "body": "Thank you [@Yerbol Nisanbayev](/t5/user/viewprofilepage/user-id/3728048)\n" }, { "author": "Dave Rosenlund _Trundl_", "body": "Thank you, [@Yerbol Nisanbayev](/t5/user/viewprofilepage/user-id/3728048)! And I'm sorry about not providing better instructions, [@ivychan](/t5/user/viewprofilepage/user-id/5273388)\n\nCheers!\n" } ] } ]

[ { "author": "Nikola Perisic", "body": "Welcome to the community [@Alec Wodowski](/t5/user/viewprofilepage/user-id/5493231) !\n\nI am afraid not, since this was hard-coded. The alternative would be to edit this in the development tools of your browser, but this won't make the changes, just temporarily.\n", "comments": [ { "author": "Alec Wodowski", "body": "Thank you! Is there any possibility this feature will be added at a later date? Our organization would really appreciate it.\n" }, { "author": "Nikola Perisic", "body": "Currently, there are no plans for implementing this feature, also you can subscribe to Atlassian cloud roadmap updates, which is here: <https://www.atlassian.com/roadmap/cloud>\n\nAnd also you can keep an eye here as well: <https://community.developer.atlassian.com/c/everything-else/rfc/102> - this is more a forum like where the new feature possibilities are being discussed.\n" }, { "author": "David Kircheis", "body": "This is **not** hardcoded as it is dynamic based on your Atlassian account language selection and its a bug. Not all English speakers in the world use \"G'day\" as a greeting. In my test, I see that German speakers get \"Hallo\" and Portuguese speakers get \"Bom dia\", for example. Seems like the fix would be to (1) add English (Australian), English (New Zealand), English (Canadian) and then (2) change the greeting for each core Anglosphere region to be more appropriate.\n" } ] } ]

[ { "author": "Rasmus Henriksen", "body": "I realize now that this is currently a feature request: <https://jira.atlassian.com/projects/ATLAS/issues/ATLAS-38?filter=allopenissues>\n", "comments": null } ]

[ "notifications", "updates" ]

[ { "author": "Lavanya K", "body": "Directly display Atlas Goals within its database wont workout\n\nUtilize Label Linking or some other way\n", "comments": null } ]

[ { "author": "Yerbol Nisanbayev", "body": "Hi [@avishai.avivi](/t5/user/viewprofilepage/user-id/5220941)\n\nI am from Atlas product team. Can you please email me directly at [email protected] and we could take it from there to help you troubleshoot this issue.\n", "comments": null } ]

[ { "author": "Nicole Schwartz", "body": "Hi [@NAYANA](/t5/user/viewprofilepage/user-id/3610097), thanks a lot for sharing this feedback with us! I've passed the JPD \\& Jira points onto the relevant teams.\n\nI'd love to better understand your Atlas suggestions and would appreciate if you could please share some more details on your use cases for these. Happy to set up a call to discuss this.\n", "comments": null } ]

[ "jira-cloud", "jira-product-discovery" ]

[ { "author": "Nicole Schwartz", "body": "Hey [@Abel Fern?ndez](/t5/user/viewprofilepage/user-id/3844415), thanks a lot for reaching out about this! Have the user experiencing this problem seen and completed this page: <https://team.atlassian.com/hello> ? This flow onboards you onto Atlas.\n", "comments": [ { "author": "Abel Fern?ndez", "body": "Well, that worked! Thanks a lot!\n" } ] } ]

[ { "author": "Nicole Schwartz", "body": "Hey [@Richard Lewis-Jones](/t5/user/viewprofilepage/user-id/5425320) , thanks a lot for reaching out about this! Could you please post this message in <https://support.atlassian.com/contact/> and our support team will help you out. Thanks!\n", "comments": null } ]

[ "csv" ]

[ { "author": "Nicole Schwartz", "body": "Hi [@NAYANA](/t5/user/viewprofilepage/user-id/3610097) ,thanks for your question! Currently you can't link multiple epics to a project but we've seen this feedback from other customers and I've added your insight to our backlog. Thanks!\n", "comments": [ { "author": "Jon Cutright", "body": "My feedback: Atlas is unusable to me without this functionality. I almost always create multiple Epics for a single project.\n" } ] } ]

[ { "author": "Nicole Schwartz", "body": "Hey [@Anita Chen](/t5/user/viewprofilepage/user-id/4553773), thanks for reaching out about this! Could you please confirm if you're still experiencing this issue?\n", "comments": [ { "author": "Anita Chen", "body": "Hi Nicole,\n\nToday I check Atlas again, it becomes normal. Thank you.\n" }, { "author": "Nicole Schwartz", "body": "Great, thanks for confirming!\n" } ] } ]