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{
"author": "Victor Amadi",
"title": "Deploying AWS EKS using bitbucket-pipelines",
"body": "Hi everyone, I am fairly new to CI/CD and I want to use bitbucket pipelines to trigger docker image to build, push to ECR and then deploy to EKS\n"
} | [
{
"author": "Theodora Boudale",
"body": "Hi Victor!\n\nIf you are not familiar with Bitbucket Pipelines at all and you want to check configuration options, you can start by checking this documentation first:\n\n* <https://support.atlassian.com/bitbucket-cloud/docs/bitbucket-pipelines-configuration-reference/>\n\n<br />\n\nYou can use Docker commands in your Pipelines builds if you add docker as a service in a certain step:\n\n* <https://support.atlassian.com/bitbucket-cloud/docs/run-docker-commands-in-bitbucket-pipelines/>\n\nThis documentation more info on running Docker commands in Pipelines and also certain restrictions and limitations.\n\n<br />\n\nYou can use the following pipe in your bitbucket-pipelines.yml file to push an image to AWS ECR:\n\n* <https://bitbucket.org/atlassian/aws-ecr-push-image/src/master/>\n\nAnd you can use the following pipe to deploy to AWS EKS:\n\n* <https://bitbucket.org/atlassian/aws-eks-kubectl-run/src/master/>\n\nBoth repositories I shared have a README.md file with instructions on how to use each pipe. You can see that README if you scroll down, it's right below the list of each repo's files.\n\nPlease feel free to reach out if you have any questions!\n\nKind regards, \nTheodora\n",
"comments": null
}
] | https://community.atlassian.com/t5/Bitbucket-questions/Deploying-AWS-EKS-using-bitbucket-pipelines/qaq-p/2816598 | [
"aws",
"bitbucket-cloud",
"cloud"
] |
{
"author": "Jean-Michel Lavarenne",
"title": "ERR_CONNECTION_REFUSED on bitbucket.org",
"body": "Hi, \n\nI am not able to load the bitbucket.org site from my browser and get a ERR_CONNECTION_REFUSED error \n\nCould be coincidental but could also be relevant - recently all ssh requests to bitbucket over port 22 stopped working and I had to update all the remote urls to use 443. \n\nThanks, \nJM\n"
} | [
{
"author": "Theodora Boudale",
"body": "Hi JM,\n\nWe have deprecated certain IPs for Bitbucket Cloud. You can check the link below, section **Valid IP addresses for bitbucket.org, api.bitbucket.org, and altssh.bitbucket.org**, for a list of current IPs and deprecated ones:\n\n* <https://support.atlassian.com/bitbucket-cloud/docs/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall/>\n\nI suggest checking if the hosts file on your computer has an entry that maps bitbucket.org to a deprecated IP.\n\nIf port 22 is also not working, this may have to do with a different network-related issue. \n\nKind regards, \nTheodora\n",
"comments": [
{
"author": "Jean-Michel Lavarenne",
"body": "Hi Theodora, \n\nThat was my problem. For a reason I cannot remember I had an IP address in my hosts file for bitbucket.org, and removing it from the file made it so I can again access bitbucket. \n\nThank you for your help, \nJM\n"
},
{
"author": "Theodora Boudale",
"body": "You are very welcome, JM. It's good to hear that the issue is resolved.\n\nPlease feel free to reach out if you ever need anything else!\n\nKind regards, \nTheodora\n"
}
]
},
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "This list of possibilities here is too long to write out here.\n\nSince you can't use port 22 outbound, I wonder if somewhere in your organization someone set up a network tool that is interfering with talking to bitbucket.org.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Bitbucket-questions/ERR-CONNECTION-REFUSED-on-bitbucket-org/qaq-p/2816671 | [
"bitbucket-cloud",
"cloud"
] |
{
"author": "Dikshant Rai",
"title": "Redirect not working and forwarding to localhost:7990 and Base URL mismatch",
"body": "Hi, I am trying to run bitbucket on a VM and I have setup SSL certificates and other configuration and I am able to see my login screen. The moment I added my user and password, it redirect me to localhost page i.e. <http://localhost:7990> . I have checked everything and it does not look any issue with nginx because it only fails when it tries to go to home url. I also cannot see bitbucket.properties file by default at home_path/shared so I created one with below configuration. \nBelow is the configuration, I am using \nNginx configuration: \n\nserver { listen 80 default_server; \nlisten \\[::\\]:80 default_server; \nroot /var/www/html; \nserver_name bitbucket.xyz.com; \nlocation / { \nproxy_pass <http://localhost:7990>; \nproxy_set_header X-Forwarded-Host $host; \nproxy_set_header X-Forwarded-Server $host; \nproxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for; \nproxy_set_header X-Forwarded-Proto $scheme; \n}\n\n} \n\nBitbucket.properties: \n\n server.port=7990server.secure=trueserver.scheme=httpsserver.proxy-port=443server.proxy-name=bitbucket.xyz.com\n"
} | [
{
"author": "Dikshant Rai",
"body": "Answer for both is either restart your VM or follow the doc to stop and start the bitbucket again.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Bitbucket-questions/Redirect-not-working-and-forwarding-to-localhost-7990-and-Base/qaq-p/2816438 | [
"bitbucket-data-center",
"bitbucket-server",
"data-center",
"server"
] |
{
"author": "Kritika Sharma",
"title": "Hi, Our team is interested in buying Crucible. Can you tell us about your pricing model?",
"body": "We wanted to know if it's a one time payment? Will there be any additional payment after every year? If it is one time payment, what is the cost of support for future? If we decide to add few more members to our team, how will that affect the pricing and what will be the process of it?\n"
} | [
{
"author": "Peter Van de Voorde",
"body": "Hi [@Kritika Sharma](/t5/user/viewprofilepage/user-id/5417723) , \n\nWelcome to the Atlassian Community. \n\nFor these kind of questions I want to refer you to the Crucible pricing page: <https://www.atlassian.com/software/crucible/pricing> \n\nAnd the pricing FAQ: <https://www.atlassian.com/licensing/fisheye-and-crucible#fisheye-server> \n\nI hope this helps. \n\nCheers, \nPeter\n",
"comments": null
}
] | https://community.atlassian.com/t5/Fisheye-Crucible-questions/Hi-Our-team-is-interested-in-buying-Crucible-Can-you-tell-us/qaq-p/2592696 | [
"server"
] |
{
"author": "HousingLee",
"title": "Does Crucible support method-level code navigation?",
"body": "In the process of using Crucible, code reviewers often do not know where a method is defined and implemented due to their lack of familiarity with the code. Therefore, I would like to ask if it is possible to directly locate the implementation of a method by clicking on its name in Crucible? If so, I would like to have code navigation similar to that in an IDE.\n"
} | [
{
"author": "Isadora_Nichetti",
"body": "Hi [@HousingLee](/t5/user/viewprofilepage/user-id/5386452) \nAccording to <https://confluence.atlassian.com/crucible/end-of-support-announcements-for-crucible-298977376.html> \nStarting from Crucible 4.9 this *version of the browser will no longer be supported* . Older versions of Crucible will support this version till their end-of-life.\n",
"comments": [
{
"author": "HousingLee",
"body": "Could you please tell me what exactly you mean? I am using Crucible 4.8.10 and I am unable to perform code navigation when reviewing code. Is this a feature that is only available in higher versions?\n"
},
{
"author": "Reese",
"body": "[@Isadora_Nichetti](/t5/user/viewprofilepage/user-id/5173070) seems to to not read your post properly.....\n\nCrucible is on maintenance mode - maybe there's a third party plugin for this functionality, but if it doesn't exist currently, it's probably not going to be added by Atlassian.\n"
}
]
}
] | https://community.atlassian.com/t5/Fisheye-Crucible-questions/Does-Crucible-support-method-level-code-navigation/qaq-p/2559439 | [
"server"
] |
{
"author": "Marco van der Slikke",
"title": "Crucible Cloud connection to local SVN server",
"body": "Hello everyone,\n\nCurrently, we have a local SVN server and a local Crucible/Fisheye server running. We are considering purchasing a cloud license for Crucible/Fisheye, but we would like to keep our SVN server local. How can we establish this connection?\n\nThanks, Marco\n"
} | [
{
"author": "Hamish Moffatt",
"body": "There is no Fisheye Cloud. You can still run Fisheye locally and connect it to Jira Cloud though, which is what we've done.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Fisheye-Crucible-questions/Crucible-Cloud-connection-to-local-SVN-server/qaq-p/2541719 | [
"migration-customer-care",
"server"
] |
{
"author": "sceryavuz",
"title": "Marketplace Download Error",
"body": "I could not download Image Paste for Fisheye/Crucible, it gives an error something like that:\n\n```\n{\"error\":{\"code\":\"NotFoundError\",\"title\":\"The file with the given id does not exist\",\"href\":\"https://api.media.atlassian.com#NotFoundError\"}}\n```\n\n<https://marketplace.atlassian.com/apps/1215192/image-paste-for-fisheye-crucible>\n"
} | [
{
"author": "Steffen Opel _Utoolity_",
"body": "Hi [@sceryavuz](/t5/user/viewprofilepage/user-id/5300375), and welcome to the Atlassian Community!\n\nI can currently download [Image Paste for Fisheye/Crucible](https://marketplace.atlassian.com/apps/1215192/image-paste-for-fisheye-crucible) just fine, so I recommend to try again.\n\nBackground {#toc-hId--437471562}\n--------------------------------\n\nThe underlying Atlassian Media API has occasional hiccups that are usually resolved in a short time frame and not necessarily recorded as an [incident](https://developer.status.atlassian.com/#past-incidents), even though they should (there isn't one listed on that particular date indeed).\n\nCheers, \nSteffen\n",
"comments": null
}
] | https://community.atlassian.com/t5/Fisheye-Crucible-questions/Marketplace-Download-Error/qaq-p/2458386 | [
"server"
] |
{
"author": "ksm",
"title": "Does Crucible/FishEye run on mySQL8?",
"body": "Hello,\n\nI have Jira 9.4 using mySQL 8 but Crucible/FishEye is still using mySQL 5.7. I would like that Crucible also runs with mySQL 8. But this is not on the list of supported plattforms (<https://confluence.atlassian.com/crucible/supported-platforms-298977375.html>). That's why I wanted to know if crucible/fisheye can also be linked to mySQL 8.\n\nThank you.\n\n--Kizito\n"
} | [
{
"author": "Charlie Misonne",
"body": "I found the fisheye feature request for this: [FE-7232](https://jira.atlassian.com/browse/FE-7232)\n\nIn short: Atlassian put this on the long term roadmap but don't expect it before the end of 2024.\n",
"comments": [
{
"author": "ksm",
"body": "Thanks [@Charlie Misonne](/t5/user/viewprofilepage/user-id/502263) for your response. Let us hope that the implementation will be done soones, since it will be risky to continue to use unsupported mySQL Versions\n"
},
{
"author": "Charlie Misonne",
"body": "Yes I agree. But I don't expect Atlassian from doing this before the date they currenlty announced.\n"
}
]
}
] | https://community.atlassian.com/t5/Fisheye-Crucible-questions/Does-Crucible-FishEye-run-on-mySQL8/qaq-p/2440474 | [
"server"
] |
{
"author": "Gerald Schneider",
"title": "Setting Fisheye group permissions via REST API",
"body": "I need to replace the permissions of a number of user groups because the groups are going to be renamed in Active Directory.\n\nDue to the number of affected groups and repositories I need to do this automatically and I'm trying to use the REST API for this.\n\nI can retrieve the groups and their permissions without problems, but I have trouble setting the new permissions because the documentation is incomplete:\n\n[https://docs.atlassian.com/fisheye-crucible/latest/wadl/fecru.html](https://docs.atlassian.com/fisheye-crucible/latest/wadl/fecru.html#rest-service-fecru:admin:repository-permissions:repository:groups:groupname)\n\nIf you expand the *acceptable request representations* part for **PUT** requests it's just empty. The examples from other PUT requests is not helping either.\n\nThe link to the [REST API Examples](https://bitbucket.org/atlassian/fecru-rest-examples/src) from the documentation leads to a 404 and I can't find it anywhere else.\n\nThis is my python function to set the permissions for the new group name: \n\n```\n def repository_permissions_add(self, repository: str, group: str, permissions: object):\n json_data = json.dumps({ 'permissions': permissions })\n print(json_data)\n response = self._put(self.fecru_url + \"/rest-service-fecru/admin/repository-permissions/%s/groups/%s\" % (repository, group),\n data=json_data)\n print(response.status_code)\n print(response.text)\n```\n\nThe *json_data* that is sent with the request looks like this:\n\n```\n{\"permissions\": [\"CAN_READ\", \"IS_ADMIN\"]}\n```\n\nThe server responds with a 500 error and the following error message:\nCan not deserialize instance of java.util.HashSet out of START_OBJECT token\\\\n at \\[Source: HttpInputOverHTTP@4b333640\\[c=41,q=0,\\[0\\]=null,s=STREAM\\]; line: 1, column: 1\\] \nCan anybody point me to the current location of the examples, or where to find the proper data I need to send along the request?\n"
} | [
{
"author": "Gerald Schneider",
"body": "I figured it out. The JSON Fisheye expected was wrong, it should only contain the permissions, with nothing around it.\n\n```\n['CAN_READ', 'IS_ADMIN']\n```\n\nAdditionally, newer versions of the *requests* library have a *json=* parameter, which makes it even easier.\n\nMy function is now only: \n\n```\n def repository_permissions_add(self, repository: str, group: str, permissions: object):\n response = self._put(self.fecru_url + \"/rest-service-fecru/admin/repository-permissions/%s/groups/%s\" % (repository, group),\n json=permissions)\n```\n",
"comments": [
{
"author": "Gerald Schneider",
"body": "Note: The *DELETE* method expects the same *JSON* as the PUT method.\n"
}
]
}
] | https://community.atlassian.com/t5/Fisheye-Crucible-questions/Setting-Fisheye-group-permissions-via-REST-API/qaq-p/2440465 | [
"rest-api",
"server"
] |
{
"author": "Bindu",
"title": "About crucible license upgradation",
"body": "Hello [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) thank you for your confirmation. But My doubt is about I know the licenses for crucible is changing according to users. For suppose, I know that cost of the license for the 10 users is $1100 and for 25 users it is $1650. Consider my organization holding 10 users license and we have to upgrade it 25 users, what will be the cost of the upgradation.\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@Bindu](/t5/user/viewprofilepage/user-id/5279045)\n\nClosing this question as I assume this question was meant to be a response to my answer here: <https://community.atlassian.com/t5/Fisheye-Crucible-questions/About-upgrading-the-license-for-crucible-based-on-users/qaq-p/2433349>\n\nI've responded on the original question :)\n\nSte\n",
"comments": null
}
] | https://community.atlassian.com/t5/Fisheye-Crucible-questions/About-crucible-license-upgradation/qaq-p/2435033 | [
"server"
] |
{
"author": "Bindu",
"title": "About upgrading the license for crucible based on users",
"body": "My Organization Planning to use crucible as code review tool. Suppose we started using crucible license for 10 users and we have to upgrade our license for 25 users how can we do that. We would appreciate your guidance on the steps involved in this upgradation process. Specifically, we have the following queries:\n\nCan you please provide us with a detailed breakdown of the associated costs for upgrading the license based on users? Are there any additional fees or charges we should be aware of in this process?\n\nOnce the upgradation is complete, will our existing data, configurations and user permissions remain intact, or will we need to reconfigure anything?\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@Bindu](/t5/user/viewprofilepage/user-id/5279045)\n\nThe differences between each tier (cost-wise) can be seen here: <https://www.atlassian.com/software/crucible/pricing>\n\nYou can manage your licenses from: <https://my.atlassian.com/>\n\nThere should be no additional costs to upgrade as such, beyond any relevant tax, etc, based on your location.\n\nUpgrading a tier should also have no impact on any data, configuration, permissions, etc - it just changes how many users can utilise the product.\n\nSte\n",
"comments": [
{
"author": "Ste Wright",
"body": "Hi [@Bindu](/t5/user/viewprofilepage/user-id/5279045)\n\nI saw your new question [here](https://community.atlassian.com/t5/Fisheye-Crucible-questions/About-crucible-license-upgradation/qaq-p/2435033), but responding here as I assume it was in response to this one!\n\nYou asked:\n> But My doubt is about I know the licenses for crucible is changing according to users. For suppose, I know that cost of the license for the 10 users is $1100 and for 25 users it is $1650. Consider my organization holding 10 users license and we have to upgrade it 25 users, what will be the cost of the upgradation.\n\n\\^ You should be able to request the quote from Atlassian which will give you an exact cost for the remainder of your annual period.\n\nIt will calculate based on how many days are left, what you've used so far (from the original payment), and how much a partial annual term will cost at 25 users.\n\nSte\n"
}
]
}
] | https://community.atlassian.com/t5/Fisheye-Crucible-questions/About-upgrading-the-license-for-crucible-based-on-users/qaq-p/2433349 | [
"server"
] |
{
"author": "Aqsa Asif",
"title": "Hi is there any atlassian company paying in Pakistani people for the translation of the files into t",
"body": "They are taking money from me\n"
} | [
{
"author": "Andy Heinzer",
"body": "No, Atlassian doesn't offer any direct employment via our community. However we are aware of malicious actors that are attempting to use the name Atlassian and Atlassian Community to attempt to con users using external tools such as telegram or sending email from a number of different gmail.com addresses.\n\nHow did this person contact you? Did they use Telegram?\n\nIf so, could you please report that account to Telegram? Atlassian does not use this service in any capacity. I recommend reporting them to Telegram directly in <https://t.me/notoscam>\n\nReporting these accounts could help to slow or stop the scammers here.\n\nIf you received any such communication from a [gmail.com](http://gmail.com) address, you could also report that directly to Gmail by using the form in <https://support.google.com/mail/contact/abuse?hl=en>\n\nThank you.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Platform-questions/Hi-is-there-any-atlassian-company-paying-in-Pakistani-people-for/qaq-p/2726234 | [
"atlassian-platform"
] |
{
"author": "Rifqi M_ Riefard",
"title": "Can i change \"Business\" Type to \"Software\" Type in Jira Localhost?",
"body": "\n\nI am researching the kanban board feature in Jira, I intend to create a plugin that can modify the Jira kanban board. I use the Atlassian Plugin SDK with atlas version 8.2.10, AMPS Version 8.14.3, Apache Maven Version 3.9.5, and Jira version 8.20.0.\n\nI experienced problems with not being able to find the kanban board when running the Jira application on localhost. I tried looking for answers in the community and found that when creating a project, the project type must be \"Software\" while the default option in my Jira Localhost is \"Business\". I have followed all the steps up to selecting the project type. I only have the Business option on Jira localhost and there is no Software type, I attach the related screenshot. Is there any suggestion on how I can get the Software options on this Jira Localhost type project or is there a way how I can modify the Kanban Board in Jira?\n"
} | [
{
"author": "Kseniia Trushnikova",
"body": "Hi [@Rifqi M_ Riefard](/t5/user/viewprofilepage/user-id/5518856),\n\nLooks like you've installed Jira Core only. To create Software projects, you need [**Jira Software**](https://www.atlassian.com/enterprise/data-center/jira).\n\nTo install Jira Software, please refer to the [Installing Jira applications](https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-938846823.html) guide. Hope it helps!\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Platform-questions/Can-i-change-quot-Business-quot-Type-to-quot-Software-quot-Type/qaq-p/2724638 | [
"atlassian-platform",
"atlassian-sdk",
"jira-development",
"kanban",
"plugin"
] |
{
"author": "Shazmeen Mustafa",
"title": "Hi, Can we create our own private community here?",
"body": "I want to create my own community with a group of teachers working in my company\n"
} | [
{
"author": "G subramanyam",
"body": "Welcome to Atlassian Community [@Shazmeen Mustafa](/t5/user/viewprofilepage/user-id/5514310)\n\nThis community is for active Atlassian members to discuss the products best practices. You may create your private community on your What's app or Telegram platforms.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Platform-questions/Hi-Can-we-create-our-own-private-community-here/qaq-p/2719097 | [
"atlassian-platform"
] |
{
"author": "???????",
"title": "???? ?? ??",
"body": "????? ???? ??????.\n\n? ??? ???? ??? ????? ????\n\n??? ???? ????\n\n?? ??? ??? ?????.\n\n\\[redacted\\]\n\n???? ?? ??????.\n"
} | [
{
"author": "Kate C.",
"body": "Hi [@???????](/t5/user/viewprofilepage/user-id/5504905) ,\n\nI hope replying in English is okay. I have removed your credit card details from your post for security purposes. If you have issues with billing and/or cancelling your Atlassian subsciption, please reach out to the Licensing team via [this contact form](https://www.atlassian.com/company/contact/purchasing-licensing#/).\n",
"comments": null
},
{
"author": "Kate",
"body": "?? ??? ??? ???? ??? ? ? ???? ? ???? ??? ???????.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Platform-questions/%EB%B9%84%EC%9A%A9%EA%B2%B0%EC%A0%9C-%EC%B7%A8%EC%86%8C-%EB%AC%B8%EC%9D%98/qaq-p/2707482 | [
"atlassian-platform",
"language-kr"
] |
{
"author": "Prakash Natarajan",
"title": "Not able to login to Vendor account",
"body": "I have been trying to login to my vendor account for the last one week. not able to login. \n\nAm i the only one facing this issue? \n\nFile not found {#toc-hId--356975376}\n------------------------------------\n\n```\nFirefox can?t find the file at \n`https://id.atlassian.com/login/authorize?token=<TOKEN>&continue=https://marketplace.atlassian.com/manage/vendors/1225666/reporting/sales?period=past90Days&twoSV=true.`\n```\n"
} | [
{
"author": "Ben",
"body": "Hi [@Prakash Natarajan](/t5/user/viewprofilepage/user-id/5397830)\n\nPlease try using a different browser, clearing the cache or using an Incognito mode window (if using Chrome).\n\nIf you still encounter issues, please let me know.\n\nCheers!\n\n- Ben (Bitbucket Cloud Support)\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Platform-questions/Not-able-to-login-to-Vendor-account/qaq-p/2707419 | [
"atlassian-platform"
] |
{
"author": "Youngmu Yang",
"title": "Adding Billing Admin is not working",
"body": "Hi.\n\nI am struggling to add another billing admin member (following the hint mentioned).\n\nIt does not work at all (only returns \"Please enter a valid email address.\")\n\nIs there any extra prerequisite to achieve to do this?\n\n\n"
} | [
{
"author": "Dave Rosenlund _Trundl_",
"body": "Hi, [@Youngmu Yang](/t5/user/viewprofilepage/user-id/5461820) ?\n\nI notice that just above the email address bar it says \"we can't add distribution lists.\" Might this be the issue.\n",
"comments": [
{
"author": "Youngmu Yang",
"body": "Hello, [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057)\n\nThank you for your reply.\n\nBut, I double checked that the email account is created for the individual, not the group.\n\nIs there any case that the Jira Billing console regard the certain account is in distribution lists? (Or, i misunderstand the meaning of the distribution lists)\n"
},
{
"author": "Dave Rosenlund _Trundl_",
"body": "I'm going to suggest that you [open a support ticket with Atlassian](https://support.atlassian.com/contact/#/), [@Youngmu Yang](/t5/user/viewprofilepage/user-id/5461820). I don't think the community can help you solve this one.\n\nGood luck,\n\n-dave\n"
},
{
"author": "Dave Rosenlund _Trundl_",
"body": "Please do let us know what you learn and how the issue was resolved.\n"
},
{
"author": "Youngmu Yang",
"body": "[@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057), Much appreciated!\n\nI submitted the form and opened the support ticket as you mentioned.\n\nAnd now the problem is resolved (Even, In a day!)\n\nAgain, Thanks for your all help.\n\n\n"
},
{
"author": "Dave Rosenlund _Trundl_",
"body": "Very glad to hear it, [@Youngmu Yang](/t5/user/viewprofilepage/user-id/5461820) ????\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Platform-questions/Adding-Billing-Admin-is-not-working/qaq-p/2683993 | [
"atlassian-platform",
"billing"
] |
{
"author": "Aaron Micallef",
"title": "Jira instances Syncing",
"body": "Hey Guys,\n\nI have a request to start synching updates on a ticket/issue from one instance to another instance of Jira, this will be on both service desk and software type.\n\nI know that are apps out there but I am limited from using them at the current workplace, with that said is there a way to accomplish this without an app just via automations would be possible to change the status and update the comments from a ticket on Jira instance A to Jira ticket Instance B.\n\nIf an app is the only solution for this to happen which suits best, preferably one with an easy setup so that it will not take a toll to learn what would be needed to configure.\n\nKind regards,\n\nAaron\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@Aaron Micallef](/t5/user/viewprofilepage/user-id/5359754)\n\nYou can do this with [Automation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/), but I'd think it's quite complex and would need to be kept updated as designs change between instances.\n\nYou could...\n\n* Create an [Application Link](https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/) between the two instances\n* Link issues to each other cross-instance\n* Use Automation to communicate via web hooks / web actions to update fields, statuses, etc.\n\nAnother alternative might be to use the REST API to do this, with some scripts to keep the information in parallel.\n\n---\n\nApps are the alternative; there are a lot of options on the Marketplace. I would read through them, and either trial different options within your instances, or request demos from the vendors.\n\nCheck out Apps such as...\n\n* [Exalate](https://marketplace.atlassian.com/apps/1213645/exalate-jira-issue-sync-automation-more?hosting=cloud&tab=overview)\n* [Backbone Issue Sync for Jira](https://marketplace.atlassian.com/apps/1215199/backbone-issue-sync-for-jira?hosting=cloud&tab=overview)\n* [Issue Sync - Synchronization for Jira](https://marketplace.atlassian.com/apps/1213346/issue-sync-synchronization-for-jira?hosting=cloud&tab=overview)\n* [Jira - Jira issue sync](https://marketplace.atlassian.com/apps/1223930/jira-jira-issue-sync-2-way-integration-migration-new-app?hosting=cloud&tab=overview)\n* ...or another App from the [Marketplace](https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=sync)\n\nSte\n",
"comments": [
{
"author": "Aaron Micallef",
"body": "[@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)\n\nThanks for these suggestion, just one question the Application link would work with the 2 instances being cloud right?\n\nAlso I assume the application link by itself is limited to linking tickets only?\n\nCheers Aaron\n"
},
{
"author": "Ste Wright",
"body": "Hi [@Aaron Micallef](/t5/user/viewprofilepage/user-id/5359754)\n\nYes App Links will work across 2 Cloud instances :)\n\nAnd it just links the two instances (allowing cross-instance linked issues) - you'd then need to pass the data between issues using Automation/API.\n\nSte\n"
},
{
"author": "Aaron Micallef",
"body": "Thanks [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)\n"
},
{
"author": "Josh_Unito",
"body": "[@Aaron Micallef](/t5/user/viewprofilepage/user-id/5359754) [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) Just FYI - a lot of those apps involve scripting at some level. [Unito's Jira integration](https://marketplace.atlassian.com/apps/1215945/jira-two-way-integrations?hosting=cloud&tab=overview) is no-code with a lot of customization and it's SOC 2 Type II compliant.\n"
},
{
"author": "Matthias Gaiser _K15t_",
"body": "[@Josh_Unito](/t5/user/viewprofilepage/user-id/5317472) - thank you for contributing to the Atlassian community.\n\nCould you please also add your company name into your username so that it's clear you're from Unito. You can also review the [partner guidelines](https://community.atlassian.com/t5/App-Central/Atlassian-Community-online-guidelines-Marketplace-Solution/ba-p/689723) for further information.\n\nPS: I'm part of the team behind Backbone Issue Sync which also requires no code to configure. Also, as [@Diana_Architect_ZigiWave](/t5/user/viewprofilepage/user-id/4803013) wrote, their solution as well not.\n"
}
]
},
{
"author": "Diana_Architect_ZigiWave",
"body": "[@Aaron Micallef](/t5/user/viewprofilepage/user-id/5359754) , hi. In case you decide to look into other options, apart from Jira Automation, I'll just add one more to Aaron's list - [ZigiOps no-code platform](https://marketplace.atlassian.com/search?query=zigiops). It's also part of the Atlassian Marketplace. It's a fully no-code and secure (none of your data is stored) solution, that will connect your Jira instances and sync them (instant updates on comments/tickets). You can customize it per use case needs. We do have*++free trial++* , if you want to get acquainted with [ZigiOps capabilities](https://www.zigiwave.com/apps/jira-integrations?utm_source=atls-jj&utm_medium=atls-jj&utm_campaign=atls-jj&utm_id=atls-jj).\n\nRegards,\n\nDiana\n",
"comments": [
{
"author": "Aaron Micallef",
"body": "thanks [@Diana_Architect_ZigiWave](/t5/user/viewprofilepage/user-id/4803013)\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Platform-questions/Jira-instances-Syncing/qaq-p/2671207 | [
"atlassian-platform",
"cloud",
"jira-service-desk-cloud",
"jira-software"
] |
{
"author": "Ahmed Rashad",
"title": "Pleas help",
"body": "Secure my account\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nWhat account? What application are you using? What do you mean by \"secure my account\"? What are you expecting to happen when you \"secure an account\"?\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Platform-questions/Pleas-help/qaq-p/2642110 | null |
{
"author": "podasangelina",
"title": "?? ??????? ????????, ???? ???? ????????????",
"body": "??? ?????????? ????????? ??????? ?? ?? ????????.\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@podasangelina](/t5/user/viewprofilepage/user-id/5453911)\n\nAs a first step, try changing your name here: <https://id.atlassian.com/manage-profile/profile-and-visibility>\n\nIf it doesn't let you, your account might be being managed. In that instance, your name will need to be modified from your user directory.\n\nSte\n\n---\n\nAnd in Ukrainian (according to Google Translate)...\n\n?? ?????? ????, ????????? ??????? ???? ??'? ???: <https://id.atlassian.com/manage-profile/profile-and-visibility>\n\n???? ?? ?? ????????, ???????, ????? ????????? ??????? ???????. ? ????? ??????? ???? ??'? ???????? ???? ??????? ? ?????? ???????? ????????????.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Platform-questions/%D0%AF%D0%BA-%D0%B7%D0%BC%D1%96%D0%BD%D0%B8%D1%82%D0%B8-%D0%BF%D1%80%D1%96%D0%B7%D0%B2%D0%B8%D1%89%D0%B5-%D0%BA%D0%BE%D0%BB%D0%B8-%D0%BF%D0%B8%D1%88%D0%B5-%D0%BD%D0%B5%D0%BF%D1%80%D0%B0%D0%B2%D0%B8%D0%BB%D1%8C%D0%BD%D0%BE/qaq-p/2641965 | [
"atlassian-platform"
] |
{
"author": "unepwestasia",
"title": "Can i monitor how many users downloaded my material on trello?",
"body": "i would like to be able to monitor how many users downloaded the material from my public trello. is this possible?\n"
} | [
{
"author": "BHUSHAN PATIL",
"body": "Hi [@unepwestasia](/t5/user/viewprofilepage/user-id/5452407) ,\n\nTrello does not have built-in features for tracking who has downloaded attachments from a public board. Trello's public boards are designed for sharing information openly, but they don't provide detailed analytics or tracking features.\n\nRegards, \nBhushan\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Platform-questions/Can-i-monitor-how-many-users-downloaded-my-material-on-trello/qaq-p/2639858 | [
"atlassian-platform"
] |
{
"author": "V? ??i Khang",
"title": "I forgot my emergency recovery key",
"body": "I forgot my emergency recovery key. And i don't see **Can't find your recovery key?** option. \n \nPlease help me, recover my account **[email protected]**\n"
} | [
{
"author": "Nikola Perisic",
"body": "Hello [@V? ??i Khang](/t5/user/viewprofilepage/user-id/5449319)\n\nWe really cannot help you this issue. Please, raise a support ticket for Atlassian in order to solve this issue.\n\nReference: <https://community.atlassian.com/t5/Jira-Software-questions/Lost-24-Character-Emergency-Recovery-Key/qaq-p/2457232>\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Platform-questions/I-forgot-my-emergency-recovery-key/qaq-p/2636067 | [
"atlassian-platform"
] |
{
"author": "Hope Iyere",
"title": "How do i report a scam from the company",
"body": "I signed a contract with the company and was given a task to perform and wasn't paid\n"
} | [
{
"author": "Andy Heinzer",
"body": "Hi [@Hope Iyere](/t5/user/viewprofilepage/user-id/5438112)\n\nI'm not sure who you might have been speaking with. However we are aware that there are other reports of fake accounts being created within external services such as telegram or gmail where the individuals assert themselves to be representing Atlassian or our Atlassian Community.\n\nYou can see a similar thread over in <https://community.atlassian.com/t5/Jira-Service-Management/Re-Do-you-hire-data-entry-jobs-at-telegram-using-the-acc/qaq-p/2545812/comment-id/154205#M154205>\n\nIf this matches your experience, I would recommend that you do not engage with the user any longer. Also reporting that account to the service provider they are using can at least prevent other users from being scammed by the same account.\n",
"comments": [
{
"author": "gerson moran",
"body": "Hi, someone contacted me through WhatsApp with the following message\n\n\"This is Atlassian Community service! We are urgently recruiting in search of a flexible, qualified and fast Data entry clerk to work on our Organizations Authorized Projects Work..\n\nWhat's your name and country ?\"\n\n<br />\n\nhow can I confirm it is not a scam? I don't want to waist 5 days of my life working on it\n"
},
{
"author": "Andy Heinzer",
"body": "It's a scam. We don't use whatsapp for employment opportunities. Could you please report that account? It's impersonating us. <https://faq.whatsapp.com/414631957536067?helpref=faq_content> has steps you can follow to block/report that account.\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Platform-questions/How-do-i-report-a-scam-from-the-company/qaq-p/2620240 | [
"atlassian-platform"
] |
{
"author": "Andrew Murdoch",
"title": "Please change all interfaces over to dark by default, and NEVER flash the screen white while loading",
"body": "Please change all interfaces over to dark by default, and NEVER flash the screen white while loading \n\nThis is a very simple task, please default everything to a dark theme, please don't flash any screen white, while it's loading. I have visual problems, and the white flashing is very irritating, and the light theme is hard to focus on. I especially do not want any area of your software to show up in a light theme, when I have the theme set to dark. \n\nThis includes the settings panel, user pages, Atlassian administration, etc... keep everything in the same theme.\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "I am with you on half of this.\n\nThe flashing screen during rendering is absolutely terrible and should not happen. Other software doesn't have this problem.\n\nBut under no circumstances should a dark theme be a default. A lot more people would struggle with it than those who don't work well with a light theme. I work with people who simply can't use Atlassian's software when the dark theme has been enabled, including one who can work with it visually until it triggers a migraine.\n",
"comments": [
{
"author": "Andrew Murdoch",
"body": "Light themes in general are hard to work with, since they are too bright and the contrast is usually terrible. Well I'm typing this reply, I'm having a hard time focusing on the box, because my visual area is overloaded. \n\nI understand that other people will feel differently, so maybe the solution is to ask first, and then continue on with the theme they pick, so they can comfortably work with the software platform.\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Platform-questions/Please-change-all-interfaces-over-to-dark-by-default-and-NEVER/qaq-p/2619662 | null |
{
"author": "Defu Jia",
"title": "The meaningful of Cache refresh",
"body": "Hi guys,I wanna know the meaningful of these options,and what is the diffence between workspace cache duration and check cache every?And I wanna know that when we change data what is the time for the data transfer to data lake?\n\n\n"
} | [
{
"author": "Tina Ling",
"body": "Hi [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) , [@Defu Jia](/t5/user/viewprofilepage/user-id/5542097) , \n\nData freshness and dashboard refresh or cache are 2 separate things. \n\nData freshness is how long it takes for your product change to get reflected in the datalake. Dashboard cache or refresh is how often you want the dashboard to re-run the query. \n\nIf you make a change in product at 2pm and another change at 2:30pm, it takes 1 hour for the change to get updated in data lake, and you run the dashboard at 3:10pm, then you will see the change made at 2 pm. However, it you keep your dashboard catch duration at 1 hour, and you run it again at 3:40, you will not see the change from 2:30pm, because the dashboard will not re-run the query, even though the data in the lake has already captured the change. \n\nHope this helps.\n",
"comments": [
{
"author": "Ollie Guan",
"body": "Hi Tina,\n\nHave a nice weekend! Thanks for your reply \\^_\\^\n\nBased on the maximum refresh cycle of the data lake is 6 hours. If I set the dashboard cache to update every 1 hour, I should see the updated data after 8 hours at most, right?\n"
}
]
},
{
"author": "Ollie Guan",
"body": "[@Tina Ling](/t5/user/viewprofilepage/user-id/3220097) [@Claire Gayrard](/t5/user/viewprofilepage/user-id/5051078)\n\nThe inconsistency of data refresh cycle in Data Lake and Dashboard settings has caused us confusion. How long do we have to wait to get a dashboard with all the updated data?\n\n<https://support.atlassian.com/analytics/docs/understand-the-data-model-of-the-atlassian-data-lake/>\n\n<https://support.atlassian.com/analytics/docs/dashboard-settings/>\n",
"comments": [
{
"author": "Ollie Guan",
"body": "How can we get the proper date and time when was chart got updated and some cases even thought data chart updated but data not coming.\n\n<https://jira.atlassian.com/browse/ANALYTICS-154>\n\n<https://jira.atlassian.com/browse/ANALYTICS-273>\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/The-meaningful-of-Cache-refresh/qaq-p/2752702 | null |
{
"author": "Cristina - Elena Andrei",
"title": "Charts charging taking too much",
"body": "Hello,\n\nI started to use Jira Analytics and configuring my dashboard with different types of charts.\n\nThe values of the charts are taking too much to show up. Those appear after 10 minutes when i access the dashboard and after some time dissapear.\n\nDoes anyone know why may be the problem of their performance? I have checked and says Dashboard Load . May be because of long queries?\n\nBest regards,\n\nCristina\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Cristina,\n\nCan you share more about what you mean by the charts disappearing after some time?\n\nGenerally speaking, there are things you can do to ensure the charts are performant (such as minimizing the number of joins, adding a query limit, not adding too many charts/queries on a dashboard), and also settings in Atlassian Analytics to reduce the number of concurrent queries.\n\nHere are some articles with tips for improving dashboard performance:\n\n* <https://confluence.atlassian.com/analyticskb/triage-your-performance-issues-1216971465.html>\n* <https://confluence.atlassian.com/analyticskb/tips-to-improve-query-performance-for-third-party-data-sources-1224769540.html>\n\nFeel free to also [contact support](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues) so we can help review and troubleshoot your case.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Charts-charging-taking-too-much/qaq-p/2745080 | null |
{
"author": "Ganesan Seethapathy",
"title": "Drilldown Chart in a new Window /Tab",
"body": "Hi\n\nHow to open a Drilldown chart in a new tab /window instead of redirecting in the same tab, we are losing the original chart and it is time consuming to reload / go back to the original chart.\n\nPlease guide me\n\nThanks !\n"
} | [
{
"author": "Shashwat Khare",
"body": "Hello [@Ganesan Seethapathy](/t5/user/viewprofilepage/user-id/5535637) , \n\nUnfortunately, we don't have the option to get the drill-down to open in a new tab/window, and the filter will be applied in the same dashboard on the same tab. \n\nCould you please help elaborate the exact use case of this requirement? \n\nI can go ahead and put in a feature request on your behalf for this functionality to be considered for development in future releases. \n\n<br />\n\nBest, \nShashwat\n",
"comments": [
{
"author": "Ganesan Seethapathy",
"body": "hi [@Shashwat Khare](/t5/user/viewprofilepage/user-id/5070894)\n\nThank you for your reply\n\nThe Overall dashboard has lot of reports in it.\n\nEach report in the dashboard will have its own drill down report to show the details.\n\nif the user clicks on the report, it would be ideal to open the \"Drill down report\" - new dashboard in a separate tab instead of overriding/redirecting the original report. it makes the user to click \"Back\" button to reload the original report\n\nIf we have the option to open the drill down report/dashboard in a separate tab\n\n1. User can retain the original report and no need to reload again\n\n2. User can open multiple drill down reports and can view all the details - side by side\n\nHope the requirement /use case is clear for you\n\nPlease let me know if you have any questions\n\nThank you !\n"
},
{
"author": "Muhammad Zeeshan",
"body": "Hey [@Ganesan Seethapathy](/t5/user/viewprofilepage/user-id/5535637)\n\nIn that case this may be the Feature Suggestion ticket that fulfills your request: <https://jira.atlassian.com/browse/ANALYTICS-40>\n\nYou may go ahead and vote on it to further raise its priority for our Product and Development teams.\n\nBR,\n\nMuhammad Zeeshan\n"
},
{
"author": "Ganesan Seethapathy",
"body": "Hi\n\ni dont see the referred link have any connectivity on my ask.\n"
},
{
"author": "Muhammad Zeeshan",
"body": "Hey [@Ganesan Seethapathy](/t5/user/viewprofilepage/user-id/5535637)\n\nMy apologies, here is a new Feature suggestion ticket as per your request: <https://jira.atlassian.com/browse/ANALYTICS-294>\n\nBR,\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Drilldown-Chart-in-a-new-Window-Tab/qaq-p/2746085 | null |
{
"author": "BSpangenberg",
"title": "Bar & Line Chart - how to have the bar and line use the same scale?",
"body": "Im making a line and bar chart, but i am seeing that bar chart uses the scale on the left and the line has its own scale on the right, which is confusing. Id like to have them both use the same scale. Is there a way to set the line so it uses the same scale as the bar?\n"
} | [
{
"author": "Inder Singh",
"body": "[@BSpangenberg](/t5/user/viewprofilepage/user-id/5047939) : You can do this by going to Chart settings -\\> Series tab, and unchecking \"Dual y-axis\" option.\n\n\n\nLet us know if this works.\n\nThanks!\n\nInder\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Bar-amp-Line-Chart-how-to-have-the-bar-and-line-use-the-same/qaq-p/2739704 | null |
{
"author": "Manny",
"title": "How to get release burndown chart using Analytics",
"body": "Hi\n\nwe have same fix version in multiple projects, how to get a burn down chart of the progress using Atlassian analytics, there is a custom chart for sprint burndown but nothing for Releases\n"
} | [
{
"author": "Skyler Ataide",
"body": "Hi [@Manny](/t5/user/viewprofilepage/user-id/2909765)\n\n<br />\n\nWe don't have an out-of-the-box release burndown chart template in Atlassian Analytics at this time. However, if you are able to [open a support ticket](https://support.atlassian.com/contact/#/) with our Atlassian Analytics team, we can take a look at the current chart that you're working on and help to provide suggestions on how to build out this metric in Atlassian Analytics.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/How-to-get-release-burndown-chart-using-Analytics/qaq-p/2733633 | null |
{
"author": "Mikael Helld?n",
"title": "Is it possible to use dynamic dates in conditional formatting?",
"body": "In a chart, I want to use conditional formatting to color the background if the date is before e.g. today's date. I that possible? I've tried different versions of {TODAY}, but it doesn't work. \n\nHard coding the date (e.g. 2024-06-15) works, but I obviously don't want to change the value every time I look at the chart.\n\n\n"
} | [
{
"author": "Shashwat Khare",
"body": "Hello [@Mikael Helld?n](/t5/user/viewprofilepage/user-id/1024160) , \n\nThis is Shashwat from Atlassian Analytics and here to help! :) \n\nUnfortunately, applying conditional formatting on relative date variables isn't yet supported, however, we have an existing feature request for the same as below: \n<https://jira.atlassian.com/browse/ANALYTICS-219>\n\nI have personally watched the FR and added you, so we help gain more traction on its implementation and also so we receive notifications on it moving forward.\n\nI would recommend that you upvote the same so that you help add more traction to its implementation and so you receive updates in the future as well. \n\n<br />\n\nBest, \nShashwat\n",
"comments": [
{
"author": "Mikael Helld?n",
"body": "Thank you for your reply, [@Shashwat Khare](/t5/user/viewprofilepage/user-id/5070894)! I've voted for the FR. :)\n"
}
]
},
{
"author": "Tommaso Gionfriddo _Teklada_",
"body": "Hi [@Mikael Helld?n](/t5/user/viewprofilepage/user-id/1024160)\n\nThis is a problem I've been tackling for some time. Whilst I have *technically*been able to solve it, you may not love the solution.\n\nEssentially, if you rename each column to something static ( I like to use an invisible character such as U+200E, with one additional character added for each additional column) you can then apply the conditional formatting to the columns, regardless of what date they are.\n\nNext, for each of these static column titles, add a new text chart over the top, and have the date for that column display in the text chart.\n\nWhilst it can look a tad janky, it's certainly passable in many situations.\n\nI don't have access to any Analytics applications currently, sorry, otherwise I'd provide some visuals. If you would like a more detailed explanation, please let me know and I can see if I can draw some diagrams or get access to an analytics license from someone.\n",
"comments": [
{
"author": "Mikael Helld?n",
"body": "Hi [@Tommaso Gionfriddo _Teklada_](/t5/user/viewprofilepage/user-id/3696717) , \nThank you for your input! Will look into your proposed solution while we're waiting for the feature request to be implemented. \nCheers!\n"
},
{
"author": "Tommaso Gionfriddo _Teklada_",
"body": "Awesome! If you get something working, I'd love to see your approach and if it differed at all from mine.\n\nUnfortunately I don't have any of the code snippets from when I did this previously. But I recall finding the explode function incredibly helpful.\n\nI'll try find the code snippets and provide them here if I'm able to get my hands on them. Or once I write them again myself.\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Is-it-possible-to-use-dynamic-dates-in-conditional-formatting/qaq-p/2727901 | null |
{
"author": "BSpangenberg",
"title": "Dashboard to show data older than one month",
"body": "I'm looking to do a dashboard to show certain data based on a date field that is older than one month from today. Is there a formula that can calculate if a date is older than one month from today?\n\nNot looking to enter the date into a control each time.\n"
} | [
{
"author": "Tracy Chow",
"body": "Hello,\n\nYes, you can use the Atlassian Analytics [relative date variables](https://support.atlassian.com/analytics/docs/relative-date-variables/) to generate a dynamic date filter.\n\nFor example, \"Created at\" \\< {TODAY.SUB.(1,'month')} will return all dates older than May 12th.\n\nLet me know if you have further questions on this or how to use relative date variables.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Dashboard-to-show-data-older-than-one-month/qaq-p/2723848 | null |
{
"author": "BSpangenberg",
"title": "Not seeing data share",
"body": "Hi, I recently saw the post about data shares being available. I checked and do not see the option to share for our data lake. Is there something we need to do to make it appear as a choice?\n"
} | [
{
"author": "Tracy Chow",
"body": "Hello,\n\nData shares are already enabled for all Atlassian Analytics customers, but only organization admins have the ability to see and create data shares from Atlassian Analytics. Do you know if you are an organization admin?\n\nIf you are still unable to see the feature, can you [open a support ticket](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues) with us? We can investigate this further for you.\n\nThanks, \nTracy\n",
"comments": [
{
"author": "BSpangenberg",
"body": "Thank you. Our admin updated it so I can see it now.\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Not-seeing-data-share/qaq-p/2720317 | null |
{
"author": "Scott Derderian",
"title": "Third Party Add Add Ons / Atlassian Data Lake",
"body": "Can the Atlassian Data Lake support data from third party add ons (e.g. Structure, UpRaise, QMetry, etc.) for both JIRA and Confluence?\n\nIf so, is there a listing anywhere of supported 3rd party applications and Add ons?\n\nTIA!\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Scott,\n\nAtlassian Data Lake doesn't currently contain data from 3rd party add-ons or Marketplace Apps, but if you have data from those add-ons in a 3rd party database like Snowflake or Redshift, you can connect the database to Atlassian Analytics to build charts with the data.\n\nThe list of supported 3rd party data sources can be found at <https://support.atlassian.com/analytics/docs/what-is-a-data-source/#Third-party-data-sources>.\n\nHope this helps! Let me know if I can clarify anything.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Third-Party-Add-Add-Ons-Atlassian-Data-Lake/qaq-p/2715847 | null |
{
"author": "Grigory Romanyuk",
"title": "Atlas projects data in Data lake",
"body": "Currently Atlassian Atlas doesn't have public API available.\n\nIs Atlas data available via Data Lake/Atlassian Analytics?\n"
} | [
{
"author": "Inder Singh",
"body": "[@Grigory Romanyuk](/t5/user/viewprofilepage/user-id/4136139) : Atlas data is not yet available in the Data Lake though the work to get this data is in-progress. You can follow the updates in this ticket: <https://jira.atlassian.com/browse/ANALYTICS-138>\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Atlas-projects-data-in-Data-lake/qaq-p/2710616 | [
"atlas",
"data-lake",
"metadata"
] |
{
"author": "Grigory Romanyuk",
"title": "Confluence databases in Data lake",
"body": "As I understood from Confluence Beta API, the data in databases are not accessible via API.\n\nIs this data accessible via Data Lake?\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Grigory,\n\nConfluence database data is not in Atlassian Data Lake yet, but the work to make this available is in progress. You can follow this ticket for updates: <https://jira.atlassian.com/browse/ANALYTICS-137>.\n\nThanks, \nTracy\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Confluence-databases-in-Data-lake/qaq-p/2707427 | [
"data-lake",
"database"
] |
{
"author": "Fabio Saltos",
"title": "Custom Column Returning Duplicate Rows",
"body": "I added a new custom column in one of our data source's schema to capture 'Start Date' from the Issue Field table. For some reason the new custom column is returning duplicate Issue ID rows with only one row containing a value. The other duplicate Issue IDs return blanks.\n\nHow can I ensure the new custom column is only pulling a one to one match?\n\nHere is the query i'm using:\n\nCASE WHEN \\`Issue field\\`.\\`name\\`= 'Start date' THEN \\`Issue field\\`.\\`value\\` END\n\nExample:\n\n.png\")\n"
} | [
{
"author": "Tejaswi G",
"body": "Hi Fabio,\n\nThis is Tejaswi from the Analytics team and here to assist.\n\nWe would like to review your current table setup in the Analytics to assist you. Can you please log a ticket at <https://support.atlassian.com/contact> to look into the issue?\n\nKind Regards,\n\nTejaswi\n",
"comments": [
{
"author": "Fabio Saltos",
"body": "Submitted! Thanks, Tejaswi.\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Custom-Column-Returning-Duplicate-Rows/qaq-p/2705937 | [
"custom-column",
"schema"
] |
{
"author": "BSpangenberg",
"title": "Where do we find sprint start date",
"body": "I'm looking through the schema and in the jsw-sprint table I am seeing complete_at but am not seeing the corresponding start_at. Where do we find the actual sprint start date?\n"
} | [
{
"author": "Inder Singh",
"body": "[@BSpangenberg](/t5/user/viewprofilepage/user-id/5047939) : You have to get that information from \"Projected to start at\" column in Sprint table\n\n\n\nThanks,\n\nInder\n",
"comments": [
{
"author": "BSpangenberg",
"body": "it looks like the projected start date gets updated to be the actual start date after the sprint starts? Same idea for the projected end date?\n"
},
{
"author": "Inder Singh",
"body": "[@BSpangenberg](/t5/user/viewprofilepage/user-id/5047939) : Correct. In addition, \"Completed at\" is the date and time (UTC time zone) when the sprint's status changed to closed, which signifies the sprint was completed (<https://support.atlassian.com/analytics/docs/schema-for-jira-software/#Table-for-sprint-data>) .\n\nThanks,\n\nInder\n\nPS: You can also download and see the queries in 2 sprint templates that are available (Single sprint overview and Multiple sprint overview) to see how some of these metrics are computed.\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Where-do-we-find-sprint-start-date/qaq-p/2700569 | null |
{
"author": "Angelica",
"title": "Calculating Default Value for Dropdown Box",
"body": "Hi Community,\n\nI know that we can set up a fixed value as the default value for a dropdown box. I am wondering if there is a way to set up the first value from the table as the default value.\n\nTo provide more context, let's say I have calculated a list of time as time_range and want to feed the first value to the default value.\n\n\n\nAny help would be appreciated.\n\nThanks,\n\nAngelica\n"
} | [
{
"author": "Agaci Avinas",
"body": "Hi Angelica,\n\nI am Agaci from Analytics support. Currently, there isn't a functionality to dynamically set the default value in a dropdown variable.\n\nHowever, I see that you are querying a DateTime column for which you can use a [calendar variable](https://support.atlassian.com/analytics/docs/set-up-a-calendar-control/). In that, you can set [Relative dates](https://support.atlassian.com/analytics/docs/relative-date-variables/) instead of a fixed date. May I ask if you have tried that?\n\nWith this relative date, you can add this variable to your query in which you have the time_range column.\n\nPlease give this a try and let us know if that helps.\n\nRegards,\n\nAgaci\n",
"comments": [
{
"author": "Angelica",
"body": "Hi Agaci,\n\nThanks for your reply.\n\nI think relative dates are a good solution for simple date calculations based on the current time. However, I don't believe variables such as {CALENDAR} can be referenced in a calendar control as for this use case. It also may not be helpful to retrieve a relative date here, as all of the options generated are actually on the same date but at different hours.\n\n\n\nAdditionally, many of my dropdowns need a non-date dynamic default value. It is really bad news for me that the functionality is not there :( I would greatly appreciate it if you could help generate a suggestion ticket for this functionality.\n\nBest regards,\n\nAngelica\n"
},
{
"author": "Agaci Avinas",
"body": "Hey Angelica,\n\nGood day!\n\nThank you for the suggestion. I think it would be a great addition to have dynamic default values in the dropdown control.\n\nI have created a feature request for your requirement that you can track using below link,\n\n<https://jira.atlassian.com/browse/ANALYTICS-234>\n\nFeel free to add your thoughts in comments and you can add yourself as a watcher to the ticket to get notified of the updates.\n\nRegards,\n\nAgaci\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Calculating-Default-Value-for-Dropdown-Box/qaq-p/2698432 | null |
{
"author": "Yvette Nash",
"title": "Dropdown showing every combo of a custom field as an option to select",
"body": "I have created a dropdown control based off a custom field. This custom field can have multiple values when being set on our jira issues. This is causing the dropdown options to be every combination used. How do I make the dropdown only show the individual values? Example, I only want the dropdown to show A, B, C and not \\[A\\], \\[A,B\\], \\[B,C\\], etc\n\nThank you in advance!\n"
} | [
{
"author": "Inder Singh",
"body": "[@Yvette Nash](/t5/user/viewprofilepage/user-id/4533734) : Can you try the following SQL query in the Control edior (you would need to replace the custom field key with the one you are using):\n\n-----\n\n***with tbl1 as*** \n***(*** \n***SELECT EXPLODE(SPLIT(REPLACE(REPLACE(a.value, \"\\[\", \"\"), \"\\]\", \"\"), ', ')) AS Value*** \n***FROM jira_issue_field AS a*** \n***WHERE (a.field_key = 'customfield_12345')*** \n***AND a.value IS NOT NULL*** \n***GROUP BY Value*** \n***ORDER BY Value ASC*** \n***)***\n\n***select \\* from tbl1*** \n***GROUP BY Value***\n\n\n\n---------\n\nLet us know if this works.\n\nThanks!\n",
"comments": [
{
"author": "Yvette Nash",
"body": "It worked beautifully! Thank you so much Inder!\n"
},
{
"author": "Inder Singh",
"body": "Great to hear that!\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Dropdown-showing-every-combo-of-a-custom-field-as-an-option-to/qaq-p/2693744 | null |
{
"author": "Chris Garstin",
"title": "Add custom field as a column in the jira_issue table",
"body": "To use the date slider feature on a dashboard, it looks for a date field in the data schema.\n\nWe have a custom field that is not in the jira_issue table, and I want to add it as a column so it becomes available to the date slider control.\n\nWhat query (if possible) do I use when creating a custom field to lookup this date customer field.\n\nI want to add a column to jira_issue that is a date field in jira_issue_field. I can't do this in the visual editor because the date slider only accepts fields from the data schema.\n"
} | [
{
"author": "Inder Singh",
"body": "[@Chris Garstin](/t5/user/viewprofilepage/user-id/5453761) Is there a particular reason you want to use a Date slider instead of a Calendar control?\n\nFor your case, you might be able to use date slider by typecasting the field value as **DATE()**. See the screenshot below:\n\n\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Add-custom-field-as-a-column-in-the-jira-issue-table/qaq-p/2693369 | null |
{
"author": "Yvette Nash",
"title": "Using a string concatenation to filter labels",
"body": "I would like to concatenate a string from a dashboard text controller (RM_ID in my example) and search for that string in the labels field. I do not know how to use the CONCAT operation within labels or even if I should be using CONCAT at all to get the desired result.\n\nSELECT COUNT(DISTINCT \\`Issue\\`.\\`issue_id\\`) AS \\`Count of unique Issue Issue ID\\` \nFROM \\`jira_issue\\` AS \\`Issue\\` \nINNER JOIN \\`jira_issue_field\\` AS \\`Issue field\\` ON \\`Issue field\\`.\\`issue_id\\` = \\`Issue\\`.\\`issue_id\\` \nWHERE (\\`Issue\\`.\\`issue_type\\` = 'Epic') \nAND \\`Issue\\`.\\`labels\\` IN (CONCAT('Added_',{RM_ID}))\n"
} | [
{
"author": "Inder Singh",
"body": "[@Yvette Nash](/t5/user/viewprofilepage/user-id/4533734) : For the WHERE clause, can you try this instead:\n\n*WHERE ARRAY_CONTAINS(\\`Issue\\`.\\`labels\\`, concat(\"Added_\", {RM_ID}))*\n\nThanks,\n\nInder\n",
"comments": [
{
"author": "Yvette Nash",
"body": "Worked great! Thank you so much again!\n\nIs there a way to add a wildcard in there? The desired effect would be Added_%{RM_ID}%.\n"
},
{
"author": "Inder Singh",
"body": "[@Yvette Nash](/t5/user/viewprofilepage/user-id/4533734) : ARRAY_CONTAINS does not support wildcards. So we would need a different query such as one below:\n\n----\n\n*with tbl1 as (* \n*SELECT explode(\\`Issue\\`.\\`labels\\`) AS \\`Labels\\`,* \n*\\`Issue\\`.\\`issue_id\\` AS \\`Issue ID\\`* \n*FROM \\`jira_issue\\` AS \\`Issue\\`* \n*GROUP BY \\`Issue\\`.\\`labels\\`, \\`Issue\\`.\\`issue_id\\`* \n*ORDER BY \\`Issue\\`.\\`labels\\` ASC, \\`Issue ID\\` ASC* \n*)*\n\n<br />\n\n*SELECT COUNT(DISTINCT \\`Issue ID\\`) as issue_count* \n*from tbl1* \n*WHERE Labels LIKE 'Added_%{RM_ID.RAW}%'*\n\n-------\n"
},
{
"author": "Yvette Nash",
"body": "Incredibly helpful Inder! Thank you!\n\nThe things I'm trying to do are far more complex that the visual editor allows but your examples and fiddling with what the editor initially creates has been successful.\n"
},
{
"author": "Inder Singh",
"body": "We recognize that Visual will not suit every use case especially more complex ones, so SQL comes in handy. We also have knowledge base articles that you can refer to <https://confluence.atlassian.com/analyticskb/atlassian-analytics-knowledge-base-1142445615.html> and they provide helpful tips.\n\nCheers!\n"
},
{
"author": "Yvette Nash",
"body": "Still playing with wildcard filtering but this time I'm also looking for a count WITHOUT certain labels. I used this\n\nWHERE (\\`Issue Type\\` = 'Epic') \nAND (Labels LIKE 'Added_%{RM_ID.RAW}%'OR ARRAY_CONTAINS(\\`Issue Labels\\`, concat(\"RM_\", {RM_ID}))) \nAND Labels NOT LIKE 'Removed_%{RM_ID.RAW}%'\n\nIt seems the last clause (NOT LIKE) is completely ignored. I don't get any errors when I run this however. NOTE: an issue can have the RM_{RM_ID} label AND a Removed_%{RM_ID.RAW}% label present but not RM_{RM_ID} and Added_%{RM_ID.RAW}%\n"
},
{
"author": "Inder Singh",
"body": "[@Yvette Nash](/t5/user/viewprofilepage/user-id/4533734) Are you are trying to do this *after* you have already performed **explode** operation on labels? If yes, then each row now only has a single value for the label and not multiple values (that is what **explode** does). For example, if an issue has 3 labels attached to it, then after **explode**, you get 3 rows for the same issue where each row has distinct label.\n"
},
{
"author": "Yvette Nash",
"body": "Ah! That makes sense now. Thank you for the clarification.\n"
},
{
"author": "Jackie Budniak",
"body": "[@Inder Singh](/t5/user/viewprofilepage/user-id/4829066) this was very useful.\n\nI was able to use it for a report someone needed on Labels which we were struggling on how to split them.\n"
},
{
"author": "Inder Singh",
"body": "[@Jackie Budniak](/t5/user/viewprofilepage/user-id/4568013) Great to hear this!\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Using-a-string-concatenation-to-filter-labels/qaq-p/2694097 | null |
{
"author": "Zoe Levenson",
"title": "What is the syncing period of data between Atlassian Analytics and Jira Align?",
"body": "Hello! Our company uses jira align, jira cloud and atlassian analytics. I have a dashboard in Altassian Analytics that pulls data from Enterprise Insights from Jira Align.\n\nIt appears that a change in Jira Align takes 30 minutes to display on the Analytics dashboard. Is there a way to speed up this lag time to make it appear more real time on the dashboard?\n\nWe are using the dashboard in meetings after specific SAFe ceremonies.\n"
} | [
{
"author": "Sam Tsubota",
"body": "Hi [@Zoe Levenson](/t5/user/viewprofilepage/user-id/1848796) , Enterprise Insights syncs with Jira Align once every hour. What might have happened in your instance is that you made an update 30 minutes before the sync occurred. Unfortunately, the sync time can't been speed up.\n",
"comments": [
{
"author": "Zoe Levenson",
"body": "Just so I can plan the meetings better, is the time when it synced configured by the organization? Or is it always on the top of the hour? \n\nFrom a product perspective, is there thoughts to make this sync more frequently?\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/What-is-the-syncing-period-of-data-between-Atlassian-Analytics/qaq-p/2692392 | [
"atlassian-analytics",
"jira-align",
"sync"
] |
{
"author": "Angelica",
"title": "The \"Industry Standard\" in Insights: What are they & Where do they come from",
"body": "Hi,\n\nOur team are new to Analytics. We found that the Insights kept mentioning the \"industry standard\" for the metrics. Does anyone have any idea what are the figures and where do the data come from? Is there any way we can obtain the complete list of the industry standard used by Insights?\n\n\n\nWe really appreciate your help.\n\nThanks,\n\nAngelica\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Angelica,\n\nThanks for calling this out.\n\nOur model uses a variety of information to generate chart insights, so unfortunately we can't pinpoint the exact standard being referenced here. We'll be making adjustments to avoid ambiguous language like this in the future.\n\nRegards, \nTracy\n",
"comments": [
{
"author": "Angelica",
"body": "Hi Tracy,\n\nThank you for the clarification provided.\n\nIn the case of multiple standards utilized by chart insights, could you kindly specify them so that we may cross-reference with our data? Additionally, you mentioned the prospect of future adjustments. Could you please provide a ticket or an estimated rollout date for this change?\n\nBest Regards, \nAngelica\n"
},
{
"author": "Tracy Chow",
"body": "Hi Angelica,\n\nDue to how the model generates chart insights, we cannot provide the exact standards referenced.\n\nYou can follow this ticket for updates on when this change is rolled out: <https://jira.atlassian.com/browse/ANALYTICS-229>. I don't have an estimated date right now, but I will ask the engineering team to update the ticket with the appropriate status.\n\nThanks, \nTracy\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/The-quot-Industry-Standard-quot-in-Insights-What-are-they-amp/qaq-p/2690821 | null |
{
"author": "Bruno Brendel Gomes",
"title": "How to connect tableau to a datashare",
"body": "I'm trying to connect tableau to a datashare but i'm having some trouble with that.\n\nThis [documentation](https://support.atlassian.com/analytics/docs/connect-your-data-share-to-your-environments-and-tools/) is not clear what is needed to do the connection.\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Bruno,\n\nThe new Tableau Delta Sharing connector was just released last week: <https://www.tableau.com/blog/tableau-databricks-delta-sharing-connector>.\n\nTheir documentation has [instructions](https://exchange.tableau.com/products/1019?q=databrick&_gl=1*1wms87z*_ga*ODYwNzE5MjE5LjE3MTQ1ODQ0OTM.*_ga_8YLN0SNXVS*MTcxNTEyNDYxMy42LjAuMTcxNTEyNDYxMy4wLjAuMA..) on how to get started with it. You'll be using the endpoint URL and bearer token from the credential file provided by data shares.\n\nCan you give that a try?\n",
"comments": null
},
{
"author": "Dave Rosenlund _Trundl_",
"body": "I think the likelihood of a community member who's already done this (overcoming the shortcomings in the doc) seeing your post is probably pretty slim, [@Bruno Brendel Gomes](/t5/user/viewprofilepage/user-id/5475143).\n\nI'd consider [opening a support ticket with Atlassian](https://support.atlassian.com/contact) if I were you.\n\nIf you go that route, let us know how you make out.\n\nGood luck,\n\n-dave\n",
"comments": [
{
"author": "Ben Jackson",
"body": "Hopefully [@Tracy Chow](/t5/user/viewprofilepage/user-id/4461730) answer will address this. We will continue to update the docs. This was a new release just last week by Tableau.\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/How-to-connect-tableau-to-a-datashare/qaq-p/2691517 | null |
{
"author": "Elin St?mberg",
"title": "view permission for a dashboard",
"body": "is it possible to share a dashboard with someone who doesn't have a jira account? I have collected all tickets related to a specific customer in a dashboard and want this customer to be able to see this dashboard.\n"
} | [
{
"author": "Sushant Verma",
"body": "Hi [@Elin St?mberg](/t5/user/viewprofilepage/user-id/5492509) \n\nWelcome to the community! \n\nIn Jira, it is not possible to directly share a dashboard with someone who doesn't have a Jira account. Dashboards are tied to user accounts and their permissions within Jira.\n\nRegards, \nSushant Verma\n",
"comments": [
{
"author": "Elin St?mberg",
"body": "Hi, [@Sushant Verma](/t5/user/viewprofilepage/user-id/2226989) \n\nThank you for the answer. Can I use some apps like confluence or JIRA Service Management to show the dashboard then?\n"
},
{
"author": "Sushant Verma",
"body": "[@Elin St?mberg](/t5/user/viewprofilepage/user-id/5492509)\n\nTo show a dashboard to users who do not have an account in Confluence, you can follow these steps:\n\n1. Create a dashboard: In Confluence, create a dashboard that includes the desired gadgets and information you want to display.\n\n2. Configure permissions: Set the permissions of the dashboard to allow access to anonymous or external users. You can do this by adjusting the permissions settings for the specific space where the dashboard resides.\n\n3. Share the dashboard link: Once the dashboard is created and permissions are set, you can share the dashboard link with users who do not have an account. This link can be accessed by anyone with the shared URL, even if they don't have login credentials.\n\n4. Customize view options: Depending on the app and version you are using, you may have additional options to customize the view for external users. For example, in Confluence, you can use the \"Anonymous Access\" feature to enable viewing of specific pages or spaces without login.\n\nBy following these steps, you can effectively share and display a dashboard to users who do not have an account in Confluence. \n\nRegards, \nSushant Verma\n"
}
]
},
{
"author": "Ben Jackson",
"body": "[@Elin St?mberg](/t5/user/viewprofilepage/user-id/5492509) I'm thinking you mean sharing an Atlassian Analytics dashboard to a customer? \n\nWe don't have that capability atm but it is an ask we've heard a few times. Follow this ticket for more details as we evaluate.\n\n<https://jira.atlassian.com/browse/ANALYTICS-48?orderby=votes+DESC%2C+priority+DESC%2C+updated+DESC>\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/view-permission-for-a-dashboard/qaq-p/2691841 | null |
{
"author": "Sara Tucker",
"title": "Getting \"this content is blocked\" error when trying to embed a confluence link",
"body": "When using the content macro in an AA dashboard, I am trying to add a link to a Confluence page and have that page display as embed. I am getting the error message \"This content is blocked. Contact the site owner to fix the issue.\" I am an admin but I don't see anyway to resolve that block. Is there some setting I need to update to resolve this or a data connection that needs to be added?\n\n\n"
} | [
{
"author": "Inder Singh",
"body": "[@Sara Tucker](/t5/user/viewprofilepage/user-id/4532731) We rolled out support for Confluence embed mode. Can you please check and confirm if the embed is working for you now?\n",
"comments": [
{
"author": "Sara Tucker",
"body": "Woohoo - working! Sorry I had thought that was already rolled out. So happy to see it is now! Thanks!\n"
}
]
},
{
"author": "Inder Singh",
"body": "[@Sara Tucker](/t5/user/viewprofilepage/user-id/4532731) : \"Embed\" mode for URLs in AA dashboard Content chart is not currently supported. I have added it to the list of features to support in the future. You can track this ticket for updates - <https://jira.atlassian.com/browse/ANALYTICS-222>\n\nThanks!\n\nInder\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Getting-quot-this-content-is-blocked-quot-error-when-trying-to/qaq-p/2684787 | [
"confluence",
"smart-link"
] |
{
"author": "Tess Doris",
"title": "Jira Align fields in the Atlassian Analytics tool",
"body": "I want to pull in the data from the following fields from the Epics Benefit tab but can't find it. Does anyone know where these are found? They do not show under Epic Benefits table.\n\nFuture State \\& Desired Outcome:\n\nCurrent Situation:\n\nRecommendation \\& Desired Solution\n\nSupport Required \\& Products Affected:\n\nAnalysis Summary:\n\nNotes:\n\nSponsors:\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Tess,\n\nThe fields you listed will show up under the \"Epic Benefits Field Name\" column in the \"Epic Benefits\" table of the Jira Align Enterprise Insights database. Their values are stored in the \"Epic Benefits Field Value\" column.\n\nSam's comment in <https://jira.atlassian.com/browse/JIRAALIGN-5141> contains more detail on this data.\n\nHope this helps! Let us know if you are unable to find the field data.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/Jira-Align-fields-in-the-Atlassian-Analytics-tool/qaq-p/2681230 | null |
{
"author": "Bruno Brendel Gomes",
"title": "trying to get a null filter",
"body": "In the issues, there's a field where it can pull a value or bring up those that are empty.\n\nWe've tried various ways to pull a filter that identifies empty fields, but we haven't been successful. Identifying the tickets with this empty field is of fundamental importance to solve future issues.\n\nHow to solve this problem?\n\n\n"
} | [
{
"author": "Matthew Lempitsky",
"body": "From the looks of your screenshot, it appears that the field you are trying to find the null values for is a custom field that is present \nin the Issue Field table. This table only has rows for values that ARE present and does not contain \"empty\" or null rows for issues that \ndo not contain a value.\n\nThe way around this is to create a custom table for the field in question.\n\nYou can use this approach (substitute for your field in question) In my example, I am using the field Story Points: \n\n[](https://api.media.atlassian.com/file/bca4ab13-85e1-4f73-a8d7-782add8664cb/binary?token=eyJraWQiOiJtaWNyb3MtZ3JvdXAvY3N0LWF0dGFjaG1lbnRzL3E1cXM3N2c5ajAwYm1ncjkiLCJhbGciOiJSUzI1NiJ9.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiYWJlMmIzMDUtMTM0ZS00ZGJmLWEzZTItZmNmNWU4ODBkM2RhIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZToqIjpbImRlbGV0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNvbGxlY3Rpb246NzIyOTI3MCI6WyJyZWFkIiwidXBkYXRlIiwiaW5zZXJ0Il0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSIsImRlbGV0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZCI6WyJjcmVhdGUiXSwidXJuOmZpbGVzdG9yZTpmaWxlIjpbImNyZWF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwibmJmIjoxNzEzNzkzNDUwLCJpc3MiOiJtaWNyb3MtZ3JvdXAvY3N0LWF0dGFjaG1lbnRzIiwiZXhwIjoxNzEzODA0MjUwLCJpYXQiOjE3MTM3OTM0NTAsImp0aSI6IjBiNjUxMWFmLTQ2NDctNDUyMC04NDdhLTQ5NDA3MGNjMjgyYyJ9.AzlJtPV-o56b92yCKVTXqOacO57FFhZeyvLr7u5wWitiAPxGSHieZhVm6Qmjj-8VYKXP67Z3igwjCJ9H9iJWfjfv7c_9gdRcH889ZehU8uPWxtXX4FW2D8y91STj5M4gl7xTJ0SyxwvmI48Ah6snkDybjkJbWmndUt2q3O7-o1CFD8aRJYuXKAdkp36k8SPZgfSqquaqEE0eZ-xzodDb9GY72JLwR2kCVScJ_ZttSN72PBx09FHMmHcn42X6gghp21t__cTrpxk5CiSQWziCFw2R0WHfMhYFvEWyiZyzcWmNQP6-I6lz32bXTGD4Tegf2Je8lV3Ew9nZPM8bG5Zzdg&client=abe2b305-134e-4dbf-a3e2-fcf5e880d3da&collection=7229270&max-age=43200&dl=true)\n\nYou will then have to ensure there is a foreign key relationship created for the issue_id column in your new custom table and that of the standard Jira Issue table.\n\nYou will then be able to use visual SQL to query where this column is NULL. This works because this table results in a row for every issue in the issue field table and creates the null value during the aggregation: \n\n[](https://api.media.atlassian.com/file/3bfa5327-8ce6-4044-bc76-790c51e08b3a/binary?token=eyJraWQiOiJtaWNyb3MtZ3JvdXAvY3N0LWF0dGFjaG1lbnRzL3E1cXM3N2c5ajAwYm1ncjkiLCJhbGciOiJSUzI1NiJ9.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.AzlJtPV-o56b92yCKVTXqOacO57FFhZeyvLr7u5wWitiAPxGSHieZhVm6Qmjj-8VYKXP67Z3igwjCJ9H9iJWfjfv7c_9gdRcH889ZehU8uPWxtXX4FW2D8y91STj5M4gl7xTJ0SyxwvmI48Ah6snkDybjkJbWmndUt2q3O7-o1CFD8aRJYuXKAdkp36k8SPZgfSqquaqEE0eZ-xzodDb9GY72JLwR2kCVScJ_ZttSN72PBx09FHMmHcn42X6gghp21t__cTrpxk5CiSQWziCFw2R0WHfMhYFvEWyiZyzcWmNQP6-I6lz32bXTGD4Tegf2Je8lV3Ew9nZPM8bG5Zzdg&client=abe2b305-134e-4dbf-a3e2-fcf5e880d3da&collection=7229270&max-age=43200&dl=true)\n",
"comments": [
{
"author": "Adrian Padilla",
"body": "I would love seeing this solution but the screenshots are not appearing!\n"
}
]
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/trying-to-get-a-null-filter/qaq-p/2678438 | null |
{
"author": "Bruno Brendel Gomes",
"title": "pre-defined period on a controller in analytics",
"body": "I Have a calendar controller in my dashboard but i'm trying to create a period of time instead to use the calendar. For example, it's really useful if i can select the option ***Last Week***instead of insert the 2 dates in the calendar\n\n\n\nI Searched for documentation or even a post here in the community about that but i didn't find anything that could help me\n"
} | [
{
"author": "Inder Singh",
"body": "Hi [@Bruno Brendel Gomes](/t5/user/viewprofilepage/user-id/5475143)\n\nIf I understood your question correctly, you are looking for a way to set Calendar control to default to last 1 week whenever a user views the dashboard. Is that correct? If so, then you can Edit the control and set **Default start** and **Default end** values to the ones shown in the screenshot below.\n\n\n\nYou can use **days** , **months** and **years** options as well.\n\nHowever, if you want to see the **last week** option on the Calendar control itself when you open the Calendar, then that feature is not supported.\n\nFor more information on how to setup Calendar control, you are read the documentation here: <https://support.atlassian.com/analytics/docs/set-up-a-calendar-control/>\n\nCheers,\n\nInder\n",
"comments": null
},
{
"author": "Dave Rosenlund _Trundl_",
"body": "Welcome to the community, [@Bruno Brendel Gomes](/t5/user/viewprofilepage/user-id/5475143) ?\n\nLike you, I'm not finding anything that indicates this kind of expression of time is supported (yet).\n\nYou might want to add your voice to [this enhancement request](https://jira.atlassian.com/browse/ANALYTICS-77?jql=project%20%3D%20ANALYTICS%20AND%20resolution%20%3D%20Unresolved%20AND%20text%20~%20%22%5C%22last%20week%5C%22%22%20ORDER%20BY%20priority%20DESC%2C%20updated%20DESC) or submit one of your own. \n\n\\~\\~\\~\\~\\~\\~\\~\\~\\~ \n\nHopefully, if someone in the community knows a clever way to do this some other way, they'll speak up.\n\nBest,\n\n-dave\n",
"comments": null
}
] | https://community.atlassian.com/t5/Atlassian-Analytics-questions/pre-defined-period-on-a-controller-in-analytics/qaq-p/2680738 | null |
{
"author": "Patrick Permien",
"title": "what is wrong with the sourcetree dev culture?",
"body": "Hey folks,\n\nI'm following these tickets for ages now, and they really make the Atlassian product development and/ or developer culture look bad.\n\nThis ticket was created in 2018, \"gathering interest\" for years and then closed with a faulty implementation.\n\n<https://jira.atlassian.com/browse/SRCTREE-6224>\n\nI then created a follow-up bug which is again in \"gathering interest\". I have rarely seen a case where a software company so blatantly ignores fellow developers from their own community. I believe this is embarrassing for Atlassian as a company. Just scroll through the comments, you will see the disappointment.\n\nAtlassian doesn't listen, doesn't react properly, seemingly doesn't care. Why? And what can be done to get the development culture for Sourcetree back on track?\n"
} | [
{
"author": "Mochnant",
"body": "I've noticed the lack of progress on very basic features that I've followed as tickets for years. One of the reasons I migrated away from BitBucket to a competitor.\n\nI still use SourceTree, though, so I get to continue to enjoy the slow dev cycle (shameless plus for [SRCTREE-7077](https://jira.atlassian.com/browse/SRCTREE-7077) ).\n",
"comments": null
}
] | https://community.atlassian.com/t5/Sourcetree-questions/what-is-wrong-with-the-sourcetree-dev-culture/qaq-p/2775422 | null |
{
"author": "Tom ?Bukowskaii? Bernens",
"title": "Custom Actions - Multiple Files + Spaces in file names",
"body": "I'm writing a series of .bat scripts to help with some git-lfs actions such as locking and unlocking files and viewing the currently locked files.\n\nI have successfully written three scripts, one to lock all, one to unlock all, and one to view locks. I now want to make 2 more, to lock/unlock the selected file(s) via the context menu.\n\nI have created a skeleton script, to pass the $FILE input to the bat so i can figure out its format. This script looks like this\n\n```\nset ARG_NUM=0 \necho All Args: %* \n\nfor %%x in (%*) do ( \n set /A ARG_NUM+=1 \n echo Arg %ARG_NUM%: \"%%x\"\n) \n\necho Number of Files: %ARG_NUM%\n\n```\n\nI have created a custom action called \"Lock File(s)\" and set it up like this\n\n\n\nHowever, when I have spaces in file names, the arg passer treats the space as the delimiter, resulting in the file paths/names being sliced apart.\n\n\n\nWhen I try to wrap ${FILE} in double quotes (input looks like \"$FILE\") only the first selected file is passed into the script.\n\n\n\nWhat is the correct procedure for escaping the values selected in $FILE in order to pass them to another function or script?\n"
} | [
{
"author": "Emelia Linda",
"body": "I am also facing same issue, we want to integrate it in our [POS Terminal](https://baobaotechnology.com/our-products/pos-system/) software and was facing issues\n",
"comments": null
}
] | https://community.atlassian.com/t5/Sourcetree-questions/Custom-Actions-Multiple-Files-Spaces-in-file-names/qaq-p/2773524 | [
"batch",
"custom-action"
] |
{
"author": "Jeffrey Gage",
"title": "Authentication OK but OAuth/App Password don't work to clone (This is not a valid source path/URL)",
"body": "I am using SourceTree 3.4.19.0 with a Bitbucket Cloud setup (bitbucket.org).\n\nI am getting the following error when I try to clone.\n\n\n\n\n\nThis is what else I have tried and see. Everything for my account validates on installation. It logs me in to Bitbucket through Sourcetree. When I get to the main screen (remote tab) I can see every repo under our company. When I edit user to see the credentials, I have \"Authentication OK\"\n\n\n\nEverything looks perfect until I try to clone. Then I get \"This is not a valid source path / URL\" and the expanded error message above.\n\nI know everything is set up right server side, as none of my coworkers have this problem, and my old computer does not have this problem, using OAuth with that popup that refreshes the key for you.\n\nI have also tried changing to basic authorization with an App password according to a zillion answers online. It technically works and says \"Authentication OK\" and will still not clone. **Please do not recommend this app password solution to me**, it works fine with OAuth on other computers and with this one.\n\nI have also\n\n1. Restarted my computer\n\n2. Restarted SourceTree\n\n3. Uninstalled and reinstalled source tree\n\n4. Deleted all the bitbucket credentials in Microsoft Credential Manager\n\n5. Poked around in every credential setting in SourceTree (Authentication OK)\n\n6. Verified that the settings are the same and work on my old setup (same aside from version 3.4.15.0, I am currently afraid to update old system because of this)\n\n7. Updated Sourcetree to the latest version, currently 3.4.19.0\n\n8. Copy the clone command directly from bitbucket in case something weird happened\n\n9. Tried cloning multiple repos in case it was just the one\n\n10. Made sure my BitBucket permissions are correct. (I am admin with project access, works on old machine, and it is also the same account)\n\nMaybe there's a problem with being logged on to two different computers at once but I wouldn't see why.\n\nAdditional info (which works fine on old setup), I also have downloaded git and tortoise git for some legacy systems I use. That should not interfere.\n\nThanks for the help.\n"
} | [
{
"author": "Jeffrey Gage",
"body": "Ok, I have found an answer!\n\nI found this in the menu.\n\n\n\nMy system installation of git worked when I switched from \"Embedded\" to \"System\".\n\nThen, I clicked \"Update Embedded\" and then switched back to embedded, and after that, when I tried to clone, there was a pop up that I had handled incorrectly the first time.\n\n\n\nOops that was dumb. There was a popup that asked how you want to manage credentials. I had incorrectly clicked \"no manager\" instead of \"manager\".\n\nSo SourceTree was fine, just git itself couldn't provide credentials since there was no credential manager. Hope this helps somebody at some point!\n",
"comments": null
}
] | https://community.atlassian.com/t5/Sourcetree-questions/Authentication-OK-but-OAuth-App-Password-don-t-work-to-clone/qaq-p/2771912 | [
"clone",
"credential"
] |
{
"author": "? ??",
"title": "??????????",
"body": "????????sourcetree??????????????????????????????????????? ??????????????????????? ?????????????????URL????????????????\n\n\n"
} | [
{
"author": "Chung Jeon",
"body": "?????????????????????\n\n????Sourcetree????????????????????????????\n\n[???????](https://www.sourcetreeapp.com/)??????????????????????????????\n",
"comments": null
}
] | https://community.atlassian.com/t5/Sourcetree-questions/%E3%82%A4%E3%83%B3%E3%82%B9%E3%83%88%E3%83%BC%E3%83%AB%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6/qaq-p/2768410 | null |
{
"author": "JohnHoover",
"title": "accidentally deleted my remote branches",
"body": "I'm a beginner. Thinking I was deleting unneeded remote branches, I unknowingly deleted all my remote branches. Now when I try to push changes no branches show up in the dialog and I cannot push anything. How can I fix this? I'm not working with a team.\n\n\n"
} | [
{
"author": "JohnHoover",
"body": "I solved the problem by re-cloning from the bitbucket repository. That re-established the remote connection that I had mistakenly deleted.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Sourcetree-questions/accidentally-deleted-my-remote-branches/qaq-p/2768104 | [
"server",
"sourcetree-server"
] |
{
"author": "Mike Matteucci",
"title": "SourceTree stopped showing railroad tracks since going to cloud bitbucket",
"body": "Since we moved to bitbucket cloud, I no longer see branches in sourcetree as railroad tracks. \nIts all working fine as in commiting to the right branch and merging etc.. just the graphical interface is not one straight line with commit points instead of the nice coloured railroad tracks i used to have. \nis this some config option? or a bug? \nCan you help me resolve this? \n\nThanks.\n"
} | [
{
"author": "Mike Matteucci",
"body": "I figured it out... \nIn case it helps anyone else. \nSourceTree started defaulting to FastForward instead of commit on merge. \nOnce I start commit on merge railroad tracks appear again. \n:)\n",
"comments": null
}
] | https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-stopped-showing-railroad-tracks-since-going-to-cloud/qaq-p/2765072 | null |
{
"author": "Paul",
"title": "How do I clone Bitbucket to Sourcetree?",
"body": "Hello I'm new to Bitbutcket, and would like to learn to code, I have failed to clone Bitbucket with source tree, I get the error \"invalid path/URL\" can you please help me with how to go about it? Thank you.\n"
} | [
{
"author": "Pramodh M",
"body": "Hi [@Paul](/t5/user/viewprofilepage/user-id/5548588)\n\nHave you ensured that a key is created to authenticate?\n\n<https://confluence.atlassian.com/get-started-with-sourcetree/clone-a-remote-repository-847359098.html>\n\nHere's an additional doc for ref - <https://www.devopsschool.com/blog/how-to-clone-bitbucket-repository-to-your-local-system-using-sourcetree>\n\nThanks\n",
"comments": null
}
] | https://community.atlassian.com/t5/Sourcetree-questions/How-do-I-clone-Bitbucket-to-Sourcetree/qaq-p/2760676 | [
"bitbucket",
"bitbucket-cloud",
"cloud"
] |
{
"author": "Christopher.shotwell",
"title": "Cannot post, or add comments.",
"body": "Hello,\n\nI have been a Jira user for several years. But this is my first time within the Atlassian Community. \nThat being said, I am unable to answer any questions, or even sign up for Friday Fun. \nThe comment/answer box is available. I can also add my comment. But when I \"Post\" or \"Add\" my comment, the Post or Add button just Greys out, and the comment does not post. Any ideas?\n"
} | [
{
"author": "Christian Hecht",
"body": "I have the same problem. I can enter my answer and if I click an the answer button its colour changes a bit but nothing is posted. What can I do?\n",
"comments": [
{
"author": "Christian Hecht",
"body": "ok, weird. Here it worked but in another thread I'm still not able to post answers. Any ideas?\n"
}
]
},
{
"author": "Kat Warner",
"body": "Are you still having issues [@Christopher.shotwell](/t5/user/viewprofilepage/user-id/3624366) ?\n",
"comments": [
{
"author": "Christopher.shotwell",
"body": "Hey Kat...no I am not, thank you. It was my Browser. Works just fine on Micro Edge. Thanks.\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/Cannot-post-or-add-comments/qaq-p/1220045 | [
"feedback-forum"
] |
{
"author": "Alexander Pappert",
"title": "what is the message \"success: never displayed\"",
"body": "\n\nI get his as popup in a lot of threads.\n\nWhat is this?\n"
} | [
{
"author": "Petr Van??ek",
"body": "Hi,\n\nit's already reported by other Community Leaders to Atlassian. So they just need little bit of time to repair it.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Announcement-questions/what-is-the-message-quot-success-never-displayed-quot/qaq-p/1149607 | [
"community",
"feedback-forum"
] |
{
"author": "bbullens",
"title": "contact page issue",
"body": "Hello, \n\nI'm receiving a TypeError when trying to access the contact page. \n\nI don't know how I managed to achieve this error the very first time, since whenever I try to reproduce it without manually entering the url I get redirected to the login page. Might be related to a cookie or something? Not sure. \n\nHowever, I can easily reproduce it by manually entering the contact page url. I only receive the message when I'm logged out. \n\n<https://imgur.com/a/fkCk85Z> \n\n<br />\n"
} | [
{
"author": "Brant Schroeder",
"body": "Forgot to ask if you were also having this occur on other Atlassian pages that you are logging into.\n",
"comments": null
},
{
"author": "Brant Schroeder",
"body": "[@bbullens](/t5/user/viewprofilepage/user-id/2571058)\n\nI have seen this happen when users use Chrome and are logged into the browser with their Google Account which is also associated with an Atlassian account but is not the Atlassian account that they use. Are you using Chrome? Can you reproduce in a different browser?\n",
"comments": null
}
] | https://community.atlassian.com/t5/Announcement-questions/contact-page-issue/qaq-p/1098790 | [
"contact",
"feedback-forum"
] |
{
"author": "marc -Collabello--Phase Locked-",
"title": "Problems with the community website?",
"body": "Somehow, since today, the Atlassian community website does not load well anymore. Some elements of the site just show spinners, and loading of a couple of parts of the javascript is missing. That makes writing answers impossible. But this only happens on some pages.\n\nMight this be the tracking protection in the new Firefox?\n\nOr the use of optimizely for A/B testing?\n"
} | [
{
"author": "Mirek",
"body": "Hi [@marc -Collabello--Phase Locked-](/t5/user/viewprofilepage/user-id/1205132) ,\n\nYes, I can confirm that we are experiencing recently some issues with performance on Community. Sometimes is global sometimes more local.. Overall if you take notice how many users are actually using community site these days then it is a big number. We are reaching an enterprise level here.\n\nCommunity support team is doing a great job of identify issues and working with the vendor to resolve them. If you are experiencing any unusual loads when using the site, please save the current state by generating a browser HAR file (<https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html>) that might help with investigating and finding the root cause.\n",
"comments": [
{
"author": "Daniel Eads",
"body": "Definitely generate HAR files when this happens. Like Mirek mentioned, we're dependent on a third-party vendor for the platform. We need to provide them as much evidence as possible when these types of issues occur (and they definitely do occur!) to help them diagnose what's happening on their end. Ping us on Community Slack with any HAR files or email me at deads at atlassian.com with the HAR attached. Thanks!\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/Problems-with-the-community-website/qaq-p/1092823 | [
"community",
"feedback-forum"
] |
{
"author": "Tom Worster",
"title": "Right unubscribe URL for \"Something's missing from the Atlassian Community... you!\" marketing mail?",
"body": "In this email, I clicked the highlighted link\n\nand got this 404\n\n\n\n(That's no generic 404 since the page title is \"Atlassian \\| Marketing Email Preferences\")\n\nSo I took up the invitation to ask about the correct unsubscribe URL here.\n"
} | [
{
"author": "Daniel Eads",
"body": "Hey Tom,\n\nSorry for the hiccup there with the unsubscribe action! We're manually unsubscribing you from the Community marketing emails now.\n\nIf you're willing to help us troubleshoot a little more, could you send the hyperlink URL (like, right-click and do \"copy link address\" in the email itself) from the Unsubscribe link?\n\nThanks!\n\nDaniel \\| Atlassian Support\n",
"comments": [
{
"author": "Tom Worster",
"body": "I got another marketing email today \"Should you squash your commits?\" with an \"Unsubscribe\" link that looks just like the one above. Same response\n\nSorry the page you were looking for does not exist. {#toc-hId--1436783628}\n--------------------------------------------------------------------------\n\nSo it seems not so much a hiccup as a systematic behavior. I think it's worth investigating.\n"
},
{
"author": "Daniel Eads",
"body": "The unsubscribe links are user-specific (and for volume reasons we don't have exact copies of each individual email that is sent out). I'm wondering if you'd be able to:\n\n* Copy one or both unsubscribe links here \n\n OR \n\n* Forward a copy of the email you got to me - deads at atlassian.com\n\nSo far we haven't found evidence that it's systematic, but definitely possible that future links you might get could have issues if we can't track the details down.\n\nWe can also get you manually unsubscribed from the list that sent the \"Should you squash your commits?\" message too if you're interested in that.\n\nThanks, \nDaniel\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/Right-unubscribe-URL-for-quot-Something-s-missing-from-the/qaq-p/1084035 | [
"feedback-forum"
] |
{
"author": "Steffen Opel _Utoolity_",
"title": "Why am I suddenly unable to watch or unwatch Community posts?",
"body": "I'm intensively using the 'watch' feature to keep track of Community posts I have contributed to or that are relevant to my areas of interest. Usually I watch multiple posts per day, and rarely remove a watch later on, so this is an ever growing and basically non maintained list of watches (\\~160 pages under 'Manage Settings -\\> Notifications' right now).\n\nI've only just now noticed that the feature seems broken for me since about April 10th, which denotes the last day I have been able to apply a watch that actually sticks - the behavior since is not only dysfunctional, but also misleading as follows:\n\n1. I can seemingly 'watch' a post just fine, and the JavaScript changes the button to 'Watching', but after a page reload the watch is gone.\n2. The same goes the other way round, i.e. I can seemingly 'unwatch' a post, and the JavaScript changes the button back to 'Watch', but after a page reload the watch is still in place.\n3. I've checked my inbox and indeed all replies I've received since about April 10th seem to stem from posts that I watched before that date, i.e. the watches are seemingly simply not applied anymore (rather than this just being a display regression)\n\nI've tested this with various browsers across systems to no avail, i.e. this is consistent for me, whereas a coworker can watch/unwatch just fine still. \n\nAny help would be highly appreciated, insofar this regression significantly undermines my ability to follow up on the assistance I'm trying to provide to other community members. \n\nMany thanks, \nSteffen\n\nPS: I hope it goes without saying that no matter the root cause, communicating a supposedly successful outcome for any kind user interaction without a proper confirmation from the upstream service makes for an extremely bad user experience :/\n"
} | [
{
"author": "Monique vdB",
"body": "Thank you for flagging this, [@Steffen Opel _Utoolity_](/t5/user/viewprofilepage/user-id/781567)I'm escalating this with the dev team and will keep you posted.\n",
"comments": null
},
{
"author": "Dominic Lagger",
"body": "Hi [@Steffen Opel _Utoolity_](/t5/user/viewprofilepage/user-id/781567)\n\nFirst of all, I did not realize, whether you mean on your confluence instance or you mean in the atlassian community. After clicking \"Watch\" on your topic and reload the page, I see the problem also. The \"Watch\" button is there again.\n\nI did not recognize that. Since the April 10th, I watched a lot, but never get emails... At this point, it's only becoming clear to me why.\n\nThe strange thing is, I get notifications per mail when I comment to a post, that is for sure. So the \"autowatch\" function is still good.\n\nCould it be connected to the fact that in April the activity feed was broken? [This blog post](https://community.atlassian.com/t5/Feedback-Forum-questions/Unable-to-fetch-new-activity/qaq-p/1056248?utm_source=atlcomm&utm_medium=email&utm_campaign=solution_to_question&utm_content=topic) is from April 11th.\n\nI'm also interessted to a solution in this.\n\nThanks for bringing this to my attention.\n",
"comments": [
{
"author": "Steffen Opel _Utoolity_",
"body": "Thanks for the confirmation, good to know (well, sort of) I'm not the only affected community member - I've also adjusted the question title and intro sentence to avoid the ambiguity.\n"
}
]
},
{
"author": "Dominic Lagger",
"body": "Hi all,\n\nI checked this today and it works again!\n\nThanks for fixing!\n",
"comments": null
},
{
"author": "Monique vdB",
"body": "Update for those watching this thread: the dev team has a fix for this and it will be rolled out on Wednesday. Keep an eye out for the community release notes when we deploy the fix. Thank you for reporting!\n",
"comments": null
}
] | https://community.atlassian.com/t5/Announcement-questions/Why-am-I-suddenly-unable-to-watch-or-unwatch-Community-posts/qaq-p/1075572 | [
"feedback-forum"
] |
{
"author": "denis_mullaraj",
"title": "Discussion closed, what can be the reason?",
"body": "This is my discussion <https://community.atlassian.com/t5/Agile-discussions/The-anatomy-of-a-Sprint-Review/td-p/1074063>\n"
} | [
{
"author": "Manon Soubies-Camy",
"body": "Hi [@denis_mullaraj](/t5/user/viewprofilepage/user-id/1298793)\n\nI don't know why it was maked as spam, but I've released your discussion and un-marked it as spam.\n",
"comments": [
{
"author": "denis_mullaraj",
"body": "Thank you!!!\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/Discussion-closed-what-can-be-the-reason/qaq-p/1074105 | [
"announcement",
"feedback-forum",
"spam"
] |
{
"author": "David FALLAS",
"title": "What should I do with a suspicious email purportedly sent by an Atlassian employee?",
"body": "I have recently received the following email with a PDF attachment (which I have not opened).\n\nI thought you should know because the sender obviously knows some details of Atlassian products licensed to our company and I wonder how they have obtained those details.\n\n**Dear Rae,**\n\nPleasant day to you.\n\nMy name is**Eddie AtlassianLoyalty Advocate.**\n\nI have been assigned to assist you to renew your**Bamboo Software License for 25 Users support Expired 25 March 2019.**\n\nKindly confirm if you are still using the said license and if you are looking to renew licenses support.\n\nI also noticed that you have other licenses that expires different dates.\n\nMay I suggest for you to consolidate them and have one end date for all.\n\nOne end date will make it easy for you to monitor when to renew licenses.\n\nI hope to hear from you soon.\n\nThank you.\n\n--\n\n### Warm Regards, {#toc-hId-1058736381}\n\n### ED JONES (EDDIE) {#toc-hId--748718082}\n\nLoyalty Advocate, Asia Pacific\n\n1. +63-2-755-7731\n2. +63-995-584-4682\n3. [[email protected]](mailto:[email protected])\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "There are a LOT of dodgy looking things in that email, I think you're absolutely right to mistrust it. My instincts go:\n\n* All the contact I've had with Atlassian, from MCB answering a support call \\<mumble\\> years ago through to last Thursday's Community board, via email, uses real, honest names the people want to be known by. Atlassians do not insert \"AtlassianLoyalty Advocate\" into their name. We do see job titles, but it's always secondary to their real name. You'll never see \"Jane Atlassian Community Wrangler Smith\" from an Atlassian, it will be \"Jane Smith (Atlassian Community Wrangler)\" at worst. Most of them never bother with the title though!\n* You then get \"Ed Jones\" (EDDIE) - nope\n* Phone numbers in the Philippines - most of the time these are innocent, if you're trying to contact people or organisations based there. Atlassian are not, so, um... no.\n* The main one for me though is \"Ed/Eddie Jones\" has an email of ecauilan - no no no no no. If you are known as Ed Jones, your email will contain \"e\" and \"jones\". Where the hell does Caulian come from? Linked-in reports no-one with anything resembling that name working for Atlassian.\n\nTLDR: It's malicious. Chuck it in the spam bin.\n",
"comments": [
{
"author": "David FALLAS",
"body": "Thanks for the response - very helpful to have my suspicions confirmed. It's already been trashed, but I thought the community should know in case there is a bit of a scam campaign starting.\n\nAs I didn't open the PDF I don't know what was in it, but malware would not surprise me.\n"
}
]
},
{
"author": "EddieJones",
"body": "Hi David,\n\nI received an email from one of our engineers concerning an email that I sent you recently about your Bamboo Software support that expired 25 March 2019.\n\nMy apologies that it kind of stressed you out due to confusing name and email address. My complete name is Ed Jones Fortunato S. Cauilan (pretty long - believe me I had a tough time writing that when I started school). Most of the customers would have a tough time addressing me.\n\nAnd most of them would address me differently such as Ed, Jones, Fort, Cauilan, or Eddie so to avoid the naming challenge I adopted the name Eddie after all my family and friends would call me Eddie.\n\nI can't blame you to feel threatened due numerous scams flying around trying to trick us to obtain our precious data and steal whatever precious information they can cash on.\n\nBut rest assured that I'm from atlassian and I sent you that email to simply check if you are still using Bamboo and if you wish to renew license support. In addition I was suggesting that you may want to consolidate your licenses and have one end date to make license and support renewal easy for you.\n\nThe PDF attached is a renewal quote.\n\nIf you have any questions you may reply in this thread or maybe in the email if I have gained your confidence.\n\nThank you.\n\nWarm Regards,\n\nEd/Eddie\n",
"comments": null
}
] | https://community.atlassian.com/t5/Announcement-questions/What-should-I-do-with-a-suspicious-email-purportedly-sent-by-an/qaq-p/1069707 | [
"feedback-forum"
] |
{
"author": "Ross McCoy",
"title": "How do you search for unanswered community questions with specific tags \"jira\" and \"scriptrunner\"?",
"body": "When I use my community feed or my search, I get questions that have neither of these tags and so the results are cluttered. If I start by searching for the \"Scriptrunner\" tag it returns posts with the \"Scriptrunner\" tag as I expected, but as soon as I add the \"Jira\" tag I no longer see posts with the \"Scriptrunner\" tag, even though such posts with both Jira and Scriptrunner tags were just in the results list.\n\nWhat's the best approach here?\n"
} | [
{
"author": "Monique vdB",
"body": "[@Ross McCoy](/t5/user/viewprofilepage/user-id/2206942) you can put the Scriptrunner tag in the community feed and then select the product collection in the first dropdown. So it would look something like this:\n\n\n\nThis would return all Jira questions tagged Scriptrunner with no responses.\n\nHope that helps. Thanks for answering questions. I'm getting [my high-five hand](https://community.atlassian.com/t5/Feedback-Forum-discussions/High-fives-all-around/td-p/1144346#U1144437) ready.\n",
"comments": null
},
{
"author": "David Hibler",
"body": "Did you try \"scriptrunner AND JIRA\" without the quotes? That seemed to work for me in search.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Announcement-questions/How-do-you-search-for-unanswered-community-questions-with/qaq-p/1055985 | [
"community",
"feedback-forum"
] |
{
"author": "Bill Sheboy",
"title": "how to submit a suggestion to the Atlassian Community project",
"body": "Hello all! How can I submit a suggestion to the Community project?\n\nFor example, \"add a disclaimer \\*at the beginning of\\* posted 'informative' articles when the article is created by a vendor in the marketplace trying to sell a product.\"\n\nWhen I attempt to create a suggestion, I do not see the COMMUNITY project listed.\n\nThank you!\n"
} | [
{
"author": "Danny Zuccaro",
"body": "Hi Bill,\n\nYou can submit suggestions and ideas to the [Feedback Forum.](https://community.atlassian.com/t5/Feedback-Announcements/ct-p/feedback-forum) One of the community admins should be able to review and get back to you.\n\nHope this helps, \nDanny\n",
"comments": [
{
"author": "Bill Sheboy",
"body": "Thanks, [@Danny Zuccaro](/t5/user/viewprofilepage/user-id/510058) I'll try that route.\n\n__Bill\n"
},
{
"author": "Danny Zuccaro",
"body": "Glad to help - good luck!\n"
}
]
},
{
"author": "Monique vdB",
"body": "[@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) these are [our current guidelines for vendors](https://community.atlassian.com/t5/Marketplace-Apps-articles/Atlassian-Community-guidelines-for-Marketplace-vendors-and/ba-p/689723).\n\nAfter reading those, do you think a vendor is violating those guidelines (e.g. posting somewhere other than the Marketplace collection) or do you want to recommend a change to the guidelines themselves?\n",
"comments": [
{
"author": "Bill Sheboy",
"body": "Hi, [@Monique vdB](/t5/user/viewprofilepage/user-id/786286)\n\nThanks for the information.\n\nMy suggested improvement is that vendors indicate their affiliation at the beginning of apparent how-to articles, particularly when the article eventually ends up pitching the vendor's products. It appears that some of the vendor affiliations are buried quite a bit lower in the explanations.\n\nBest regards,\n\nBill\n"
},
{
"author": "bandibiz-sunny",
"body": "Thank you\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/how-to-submit-a-suggestion-to-the-Atlassian-Community-project/qaq-p/1047905 | [
"community",
"feedback-forum"
] |
{
"author": "Partha Mandayam",
"title": "Forum design needs to be improved",
"body": "For every post, the date of posting should be listed at the top.\n\nThis is how all other forums are designed\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "They do - the date is under or next to your name.\n",
"comments": [
{
"author": "Partha Mandayam",
"body": "It's not clear\n\nsee this post which prompted my original complaint\n\n<https://community.atlassian.com/t5/Sourcetree-questions/Why-Sourcetree-keeps-crashing/qaq-p/1032263#M28236>\n\nNext to Ana it says Tuesday\n\nThat is vague\n\nIt should give the exact date\n\nWhen I complained initially, this post showed Wednesday against my name\n\nThat's very vague\n\nYou should always show the exact date\n"
},
{
"author": "Monique vdB",
"body": "[@Partha Mandayam](/t5/user/viewprofilepage/user-id/2834535) thanks for the feedback. As you've now noticed, we show the date (today, yesterday, Tuesday) for a few days and then revert to showing the exact date.\n\nIt's helpful to know you found this confusing.\n"
},
{
"author": "Partha Mandayam",
"body": "I hope you will fix it to always show the exact date.\n"
}
]
},
{
"author": "Partha Mandayam",
"body": "It is this forum itself where I'm posting questions\n\nThe posts should have the date at the top for easy audit trail\n\n[https://community.atlassian.com/t5/Sourcetree-questions/Forum-design-needs-to-be-improved/qaq-p/1037126?utm_campaign=\\&utm_content=post\\&utm_medium=email\\&utm_source=atlcomm#M28291](https://community.atlassian.com/t5/Sourcetree-questions/Forum-design-needs-to-be-improved/qaq-p/1037126?utm_campaign=&utm_content=post&utm_medium=email&utm_source=atlcomm#M28291)\n",
"comments": null
},
{
"author": "Nic Brough -Adaptavist-",
"body": "We don't know what forum you are talking about (especially as Sourcetree is not forum software)\n",
"comments": null
}
] | https://community.atlassian.com/t5/Announcement-questions/Forum-design-needs-to-be-improved/qaq-p/1037126 | [
"feedback-forum"
] |
{
"author": "Truss Robinson",
"title": "Question stuck in SPAM quaratine",
"body": "I see that this gets posted every now and then and a CC comes along and rescues the question - I wasn't sure how long to wait to see if it would be seen/rescued on its own so I figured I'd just post anyway:\n\n<https://community.atlassian.com/t5/Marketplace-Apps-questions/Script-Runner-Adding-lozenge-to-HTML-scripted-field-to-show/qaq-p/1021427>\n"
} | [
{
"author": "Bastian Stehmann",
"body": "Hi [@Truss Robinson](/t5/user/viewprofilepage/user-id/2138776) ,\n\nI just removed the post from spam quarantine.\n",
"comments": [
{
"author": "Truss Robinson",
"body": "Thank you much!\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/Question-stuck-in-SPAM-quaratine/qaq-p/1021518 | [
"feedback"
] |
{
"author": "Matt B",
"title": "Question marked as spam",
"body": "Hello,\n\nI've posted a question and it seems to have been marked as spam.\n\n<https://community.atlassian.com/t5/Jira-questions/Service-schedule-conflicts-between-xporter-and-scriptrunner/qaq-p/1031938>\n\nAny ideas why?\n"
} | [
{
"author": "Mikael Sandberg",
"body": "Hi [@Matt B](/t5/user/viewprofilepage/user-id/2863193)\n\nI just moved your question out of the spam filter.\n",
"comments": [
{
"author": "Matt B",
"body": "Thank you.\n\nAny idea why it was marked as spam for future reference?\n"
},
{
"author": "Mikael Sandberg",
"body": "The spam filter sometimes get very protective, it sometime depends on the day and it's mood. In this case my guess is that it was the stack trace that triggered it.\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/Question-marked-as-spam/qaq-p/1031964 | [
"feedback"
] |
{
"author": "Thomas Hofmann",
"title": "What is gdannie doing?",
"body": "It looks like gdannie is posting a lot of advertisement.\n\n<https://jira.atlassian.com/browse/SRCTREEWIN-11362>\n\n<br />\n\n[https://jira.atlassian.com/secure/ViewProfile.jspa?name=gdannie731\\\\\\\\](https://jira.atlassian.com/secure/ViewProfile.jspa?name=gdannie731\\) \n\nHow to keep such improvement suggestions free from SPAM?\n"
} | [
{
"author": "bgannin",
"body": "Hi [@Thomas Hofmann](/t5/user/viewprofilepage/user-id/2756748)\n\nThank you for the note about that user. We are constantly battling spammers who abuse our public bug trackers and I'll be sure to pass that one along to the appropriate team. The trade-off with disabling attachments is losing the ability to attach anything at all to the ticket which is a frustrating one.\n\nBrian Ganninger \nPrincipal Developer, Sourcetree\n",
"comments": [
{
"author": "Thomas Hofmann",
"body": "Thank you for your answer. That helps a lot.\n\nDisabeling attachments probably won't prevents ads, too ;)\n\nCheers.\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/What-is-gdannie-doing/qaq-p/1014617 | [
"feedback",
"sourcetree"
] |
{
"author": "Nhac Tat Nguyen",
"title": "Why my quesion marked as spam",
"body": "I don't know why my question has been marked as spam. This is link: <https://community.atlassian.com/t5/Jira-questions/Spring-Scanner-2-x-Unsatisfied-dependency-expressed-through/qaq-p/976500>\n"
} | [
{
"author": "Thomas Schlegel",
"body": "Hi [@Nhac Tat Nguyen](/t5/user/viewprofilepage/user-id/1548407),\n\nmy apologies for that. Our spam detection is sometimes a little bit too strict. We're looking regularly at the spam quarantine, but since most of us are just users like you, it can take some time sometimes.\n\nI think, your question was caught because of the code. I released your latest one from spam quarantine:\n\n<https://community.atlassian.com/t5/Jira-questions/Spring-scanner-2-x-quot-Unsatisfied-dependency-expressed-through/qaq-p/976516>\n",
"comments": [
{
"author": "Nhac Tat Nguyen",
"body": "Hi Thomas, thanks a lot for your quick supporting.\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/Why-my-quesion-marked-as-spam/qaq-p/976505 | [
"announcement",
"feedback"
] |
{
"author": "Daniel Martell",
"title": "Asked a question, how do I respond to the relply.",
"body": "I submitted a question and received a response. I would like to respond and add screen shots, but the page seems to be not allowing me to add screen shots or add text. (it lets me type but does not save the text.)\n"
} | [
{
"author": "Shannon S",
"body": "Daniel,\n\nI assume you're referring to this thread?\n\n<https://community.atlassian.com/t5/Jira-Core-questions/How-do-you-setup-and-test-a-scriptrunner-listener-for-SLA-Breach/qaq-p/966236>\n\nWhen you add screenshots, are you using the attach image option or attempting to link to an external image?\n\nHave you tried it again as of today, and are you running into the same issue? Do you get any error messages?\n\nRegards,\n\nShannon\n",
"comments": [
{
"author": "Daniel Martell",
"body": "Hi, Thank for your response and assistance. I figured out my IE doesn't enable what is needed for posting. I switched to Chrome and everything came active. Best Regards.\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/Asked-a-question-how-do-I-respond-to-the-relply/qaq-p/976020 | [
"community",
"feedback"
] |
{
"author": "Ben Romberg - codefortynine",
"title": "Answers deleted without notification",
"body": "We're an Atlassian Marketplace vendor and post on topics within the Community where users might benefit from our apps.\n\nWe've recently discovered that almost \\*all\\* our posts in the community have been removed, for example on [this topic](https://community.atlassian.com/t5/Jira-questions/How-do-I-clone-a-project-on-JIRA-Cloud/qaq-p/315475#U892718). We also didn't receive any notification about the deleted posts.\n\nWe don't understand such behavior as we have conversion rates of about 30% from the Atlassian community, i.e. we seem to help those community users quite often when they search for an answer to their question.\n\nRather than posting those answers again when they get deleted, we'd like to understand why and when this is happening and how we can prevent it in the future. Thanks!\n"
} | [
{
"author": "Monique vdB",
"body": "Hi [@Ben Romberg - codefortynine](/t5/user/viewprofilepage/user-id/664921)! Thanks for bringing this to our attention. I'm wondering if perhaps you have been posting answers on older content? This is mentioned in [our guidelines](https://community.atlassian.com/t5/Marketplace-Apps-articles/Atlassian-Community-guidelines-for-Marketplace-vendors-and/ba-p/689723) but maybe needs to be emphasized more:\n\n*In general, avoid resurrecting old threads (six months or more old) simply to promote your products.*\n\nOur moderators tend to remove \"necroposts\" and we're actually working on guidelines for closing down older threads that are no longer relevant to make this policy more clear.\n\nLet me know if you think that might be it.\n",
"comments": null
},
{
"author": "Bridget",
"body": "Hey Ben! Thanks, [@Meg Holbrook](/t5/user/viewprofilepage/user-id/662941) for flagging.\n\nMy best guess is that our spam filters automatically flagged your content! (This can happen when you draft your content outside of the Community editor + then paste/publish.\n\nI'm taking a look now at your posted content so I can suggest more best practices to avoid spam limbo.\n\nSorry for the frustration, talk soon!\n\nBridget\n",
"comments": [
{
"author": "Ben Romberg - codefortynine",
"body": "Hi [@Bridget](/t5/user/viewprofilepage/user-id/1157270), thanks for the hint!. We indeed pasted most of our messages and will type them out by hand in the future.\n\nDo you have any other insights what we might do to prevent getting flagged as spam?\n\nCould you revert the deletion of our messages by any chance?\n\nThanks for your help!\n"
}
]
},
{
"author": "Meg Holbrook",
"body": "Hi [@Ben Romberg - codefortynine](/t5/user/viewprofilepage/user-id/664921),\n\nI've referred this question to the Atlassian team so they can work with you on best practices and possibly review some of the deleted posts.\n",
"comments": [
{
"author": "Ben Romberg - codefortynine",
"body": "Thanks a lot [@Meg Holbrook](/t5/user/viewprofilepage/user-id/662941)!\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/Answers-deleted-without-notification/qaq-p/963483 | [
"feedback"
] |
{
"author": "Marcin ?urawiecki",
"title": "Article marked as spam",
"body": "Hello,\n\nMy first article was marked as spam and think I know the reason - it had too many tags. I've changed it and would like the Community team to review it and hopefully release it to the public.\n\nLink: <https://community.atlassian.com/t5/Marketplace-Apps-articles/How-to-write-effective-test-preconditions-with-TestFLO/ba-p/924397>\n\nKind regards,\n\nMarcin\n"
} | [
{
"author": "Miles B.",
"body": "Hey [@Marcin ?urawiecki](/t5/user/viewprofilepage/user-id/261990) - Looks like it was tagged under Confluence. Please post it in the \"Marketplace apps\" section, and then feel free to cross-post to Jira.\n",
"comments": [
{
"author": "Marcin ?urawiecki",
"body": "Hi Miles,\n\nIn this case it's true - this article has nothing to do with Confluence. But it's great to know, that I can cross-post this kind of articles to Jira! Thanks for the information.\n\nKind regards, \nMarcin\n"
},
{
"author": "Miles B.",
"body": "And to clarify, by \"cross-post\" I really just mean you can add additional, related tags after it's posted (i.e. don't post the same article twice). But please make sure it's primary post location is in \"Marketplace apps.\"\n"
},
{
"author": "Marcin ?urawiecki",
"body": "Of course, that's crystal clear :)\n"
}
]
},
{
"author": "Karolina Laso? [Deviniti]",
"body": "Hey [@Miles B.](/t5/user/viewprofilepage/user-id/1160516),\n\nI have the same problem.\n\nLink: [https://community.atlassian.com/t5/Marketplace-Apps-articles/How-to-Improve-Your-Customer-s-Journey-Through-Jira-Service-Desk/ba-p/935213#M422](https://community.atlassian.com/t5/Marketplace-Apps-articles/How-to-Improve-Your-Customer-s-Journey-Through-Jira-Service-Desk/ba-p/935213#M422?)\n\nCheers,\n\nKarolina\n",
"comments": [
{
"author": "Miles B.",
"body": "Hmm I'm not seeing it marked as spam on my end (but I might not have the right permissions)? I recommend reaching out to [@Monique vdB](/t5/user/viewprofilepage/user-id/786286) if the problem persists.\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/Article-marked-as-spam/qaq-p/924525 | [
"announcement",
"feedback"
] |
{
"author": "David Karr",
"title": "This forum says I have illegal html content every time I try to post, and it removes tags",
"body": "This is a meta issue, with the Atlassian Community forum itself.\n\nI've posted several messages here in plain text, with no HTML content. After I write the body of the note, I add relevant tags. Every single time I try to save one of these notes, it bounces it back, saying that I have HTML content, which it apparently has filtered out. The thing is, there is nothing to filter out. It doesn't change the message at all, as far as I can see, as I have never put HTML content into these messages.\n\nWhat's additionally annoying is that each time it bounces it like this, it removes all of the tags I added.\n\nI re-add all the tags that were removed and submit, and it takes it this time.\n"
} | [
{
"author": "Monique vdB",
"body": "[@David Karr](/t5/user/viewprofilepage/user-id/716753) thanks for the report -- that is odd. Is this something you can reproduce? Is it only happening in the Bitbucket collection? Can you include Screenshots? Thanks!\n",
"comments": [
{
"author": "David Karr",
"body": "This is a test.\n"
},
{
"author": "David Karr",
"body": "Didn't happen here.\n"
},
{
"author": "Monique vdB",
"body": "[@David Karr](/t5/user/viewprofilepage/user-id/716753) Can you let me know if you're still having any issues?\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/This-forum-says-I-have-illegal-html-content-every-time-I-try-to/qaq-p/876653 | [
"feedback"
] |
{
"author": "Fabi",
"title": "Question marked as SPAM?",
"body": "Hi,\n\nI recently asked this question: <https://community.atlassian.com/t5/Confluence-questions/Confluence-behind-reverse-proxy-iis/qaq-p/871154#M116977>\n\nIt was immediately marked as SPAM!?\n\nWhy?\n\nThanks in advance\n"
} | [
{
"author": "Mirek",
"body": "Hi [@Fabi](/t5/user/viewprofilepage/user-id/1819377) - Not sure exactly why it was moved to SPAM (probably by mistake), but I have restored it to be a normal question. It is from those more advanced to troubleshoot/answer but definitely not a spam. I hope that you would find answers to your questions here on Community.\n",
"comments": [
{
"author": "Fabi",
"body": "Hi [@Mirek](/t5/user/viewprofilepage/user-id/781521),\n\nthank you!\n\nHave a nice day\n"
},
{
"author": "beril kurt",
"body": "I created a question nearly 5 min ago but tagged as Spam and I could not see anymore my question!! Any idea[@Mirek](/t5/user/viewprofilepage/user-id/781521)? Thanks\n"
},
{
"author": "beril kurt",
"body": "MY question : <https://community.atlassian.com/t5/Jira-questions/Trigger-a-Jenkins-Build-with-UI-from-Jira/qaq-p/885153>\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/Question-marked-as-SPAM/qaq-p/871217 | [
"feedback",
"community"
] |
{
"author": "Emily Errico",
"title": "Typo on Atlassian blog",
"body": "I found a typo in [the most recent Atlassian blog.](https://www.atlassian.com/blog/teamwork/are-managers-really-horrible)\n\nInteresting read, however..\n\nit took me a few times to understand the second sentence in this paragraph. It should be \"not\" instead of \"now\".\n"
} | [
{
"author": "SGD",
"body": "Fixed! Thanks Emily -- I'm sure Dom was just testing to see if readers were really paying attention ;-)\n",
"comments": [
{
"author": "Emily Errico",
"body": "No problem! :)\n"
}
]
},
{
"author": "Shannon S",
"body": "Hi Emily,\n\nThank you for pointing that out! I've shown this to the person who wrote the post, and as soon as they come online they will be able to address this.\n\nTake care and kind regards,\n\nShannon\n",
"comments": [
{
"author": "Emily Errico",
"body": "Thank you for running this up the flagpole ! :)\n"
},
{
"author": "Shannon S",
"body": "No worries, Emily! Happy to help.\n\nRegards,\n\nShannon\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/Typo-on-Atlassian-blog/qaq-p/868238 | [
"blog",
"feedback",
"feedback-forum"
] |
{
"author": "Matthaeus Ranigler",
"title": "Customer issues and feedback loop/forums",
"body": "Hi,\n\nwe have been trying to improve our CS process and collect feedback at the same time.\n\nWe were looking at Customer Case(CC) as we like the stackoverflow/forum-like up-voting on feedback from customers. But CC limits us to one forum per project, which in our case would leave us with 8+ projects just for our basic use case.\n\nWe'd have locations for internal and external users to leave feedback and create issues, but also a location for specific user groups(that leave feedback in their own locations, but they get collected in one location, identified by tags etc). With CC I'd have 1 internal feedback, 1 internal issue, 1 external feedback, 1 external issue, 1 group feedback, 1 group issue, 1 sub group issue and 1 sub group feedback project, that's way too much.\n\nWhat we are hoping for is 1 internal feedback and issue project, 1 external feedback and issue project and 1 group feedback and issue project(with different portals for sub groups). In both cases most of the ticket flow would be handled by automation.\n\nOne thought was to use CC with the 8 projects on another JIRA instance and sync it with our main instance to reduce clutter, but thats less than ideal and will cost way more, just for CC and the sync.\n\nHas anybody else created such a similar flow or had this issue? We are happy for any advice or help we can get.\n"
} | [
{
"author": "Irina_Bel_Stiltsoft_",
"body": "Hi [@Matthaeus Ranigler](/t5/user/viewprofilepage/user-id/662273) ,\n\nI'm Irina, a new PM of the [Customer Case for Jira](https://marketplace.atlassian.com/search?query=Customer%20case) app. Yes, you're right, our app only provides one forum per project, but you can create as many forums as you want in total. As a workaround for your case, to cut down the number of forums, you can create 1 support forum for internal and external use, but add components to the form on the portal and make this field required. For example, we have many apps in Stilsoft, but only one support forum. Our customers when submitting their ideas pick a component. Every component in Jira has its own assignee. When entering Jira and navigating to the support project, we choose the component tab in it and pick the necessary components. In your case, you can name components so that your external and internal customers choose the relevant option when submitting tickets. As for feedback forums, we also have a forum for each project.\n\n\n",
"comments": null
}
] | https://community.atlassian.com/t5/Announcement-questions/Customer-issues-and-feedback-loop-forums/qaq-p/866196 | [
"atlassian-support",
"customer",
"feedback",
"jira-service-desk"
] |
{
"author": "Erko Knoll",
"title": "Discussion got tagged as spam",
"body": "Hi,\n\nI just recently released a new add-on and I wanted to create a discussion around it, as it is rather unusual add-on for what it is. The first post I posted got tagged as spam. Spam tag was applied after several edits I did, so I figured maybe that kind of activity triggered spam filter. Then I create a new discussion and it was simply removed. Can the second post be reinstated as it was better located in terms of categorization. Or this community cannot be used to discuss about new add-ons that are released?\n\nInitial post that got tagged as spam: <https://community.atlassian.com/t5/Marketplace-Apps-discussions/Hyperion-Scripting-for-JIRA-New-add-on-for-writing-extensions/td-p/862506>\n\nSecond post that got removed: <https://community.atlassian.com/t5/Removed-Posts/Hyperion-Scripting-for-JIRA-New-add-on-for-writing-extensions/td-p/862635> (if possible, please reinstate this post).\n"
} | [
{
"author": "Thomas Schlegel",
"body": "Hi [@Erko Knoll](/t5/user/viewprofilepage/user-id/591136),\n\nyour posts were removed according to our Rules of Engagement:\n\nAtlassian's ecosystem is a vital part of our community. However, the community is not a channel for marketing or promotions. Partner posts and comments should be in service of helping users get more out of their Atlassian implementations and not to promote their brands. When relevant, partners can provide a link to their partner pages on Atlassian, but should not be linking to other sites.\n\n(<https://community.atlassian.com/t5/custom/page/page-id/rules-of-engagement>)\n",
"comments": [
{
"author": "Erko Knoll",
"body": "Thanks for the clear answer!\n"
},
{
"author": "Thomas Schlegel",
"body": "You're welcome [@Erko Knoll](/t5/user/viewprofilepage/user-id/591136),\n\nnevertheless, I wish you a lot of success for your plugin and hope you'll stay an active user of our Community.\n"
}
]
}
] | https://community.atlassian.com/t5/Announcement-questions/Discussion-got-tagged-as-spam/qaq-p/862659 | [
"community",
"feedback",
"spam"
] |
{
"author": "Alexander Kaminskyi",
"title": "I am not able to add image from my local machine. No actions after add \"image...\" button click",
"body": "\n\nI am not able to add image from my local machine? No actions after add image button click.\n\n<https://mckinsey.atlassian.net/wiki/spaces/CE30/pages/edit-v2/1005126172>\n"
} | [
{
"author": "Barbara Szczesniak",
"body": "[@Alexander Kaminskyi](/t5/user/viewprofilepage/user-id/5600251) Welcome to the Atlassian Community.\n\nAre you saying that, after you select the **Add image, video, or file** icon on the editor toolbar or the **Image, video, or file** option in the menu displayed in your screenshot, you do not get a dialog to navigate to and select the image?\n\nHave you tried dragging an image file from your computer to the place where you want it displayed on the page?\n\nRefer to this page for instructions: <https://support.atlassian.com/confluence-cloud/docs/work-with-images-videos-and-files/>\n",
"comments": [
{
"author": "Alexander Kaminskyi",
"body": "Yes correct. And drag and drop also doesn't work, image is opened in new tab\n"
},
{
"author": "Alexander Kaminskyi",
"body": "Can it be space permission issue? Bcos on another space I am able to add images\n"
},
{
"author": "Barbara Szczesniak",
"body": "It sounds like you may not have permissions to add Attachments in the space. Attachments have separate permissions from being able to edit the page.\n\nThe space admin can give you the permission. See this page: <https://support.atlassian.com/confluence-cloud/docs/assign-space-permissions/>\n"
}
]
}
] | https://community.atlassian.com/t5/Confluence-questions/I-am-not-able-to-add-image-from-my-local-machine-No-actions/qaq-p/2820150 | [
"cloud",
"confluence-cloud"
] |
{
"author": "Vassia Bravou",
"title": "Can I change a page's owner without them being notified?",
"body": "Hello,\n\nI was wondering if I could change a page's owner without them being notified.\n\nThe case is that I have some pages that some former users own. I want to change their ownership, but these people get emails notifying them of the changes which are a lot and frustrating as you can imagine.\n\nBest regards,\n\nVassia\n"
} | [
{
"author": "Tansu Akdeniz",
"body": "Hi [@Vassia Bravou](/t5/user/viewprofilepage/user-id/5397765)\n\nI believe there is no option to disable notifications for owner change.\n\nHowever, you can create a ticket via <http://support.atlassian.com>.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Confluence-questions/Can-I-change-a-page-s-owner-without-them-being-notified/qaq-p/2820139 | [
"cloud",
"confluence-cloud"
] |
{
"author": "Sungmin Choi",
"title": "Confluence page Issue: cannot see any index in the page, and seems pic and feature to be deactivated",
"body": "In the approved cofluence page, I cannot see any index, but also login icon, search function etc do not work at all on the confluence page,\n\n\n"
} | [
{
"author": "Brant Schroeder",
"body": "[@Sungmin Choi](/t5/user/viewprofilepage/user-id/5600169) welcome to the Atlassian community\n\nHave you tried clearing your bowsers cache or using a different browser?\n",
"comments": [
{
"author": "Sungmin Choi",
"body": "Yes, by mistake i clear all of them.\n"
}
]
}
] | https://community.atlassian.com/t5/Confluence-questions/Confluence-page-Issue-cannot-see-any-index-in-the-page-and-seems/qaq-p/2820106 | [
"cloud",
"confluence-cloud"
] |
{
"author": "Ruchi Bhardwaj",
"title": "I want to link confluence with Jira.",
"body": "I've completed the application link setup and am now trying to use the 'Agile Wallboard Gadget.' While it appears in the list, it is not functioning properly.\n\nAs an alternative, I also tried using 'Team Wallboard,' but it isn't visible in the 'Add Gadget' section in either Jira or Confluence. I also requested access to the app **'Great Gadgets for Confluence: Agile Charts \\& Custom Reports,'** but it's still in the \"App Requested\" phase.\n\nI need assistance in setting up a \"board\" in Confluence that displays all my Jira tickets and allows me to track them efficiently. Can anyone help resolve these issues or suggest an alternative solution?\n"
} | [
{
"author": "Ruchi Bhardwaj",
"body": "Hello, I'm looking to create a roadmap board in Confluence with columns like 'To Do,' 'In Progress,' 'In QA,' and 'In Dev.'\n\nI've tried using Jira Roadmap, but it's not working for my needs. Could you assist me in setting up a board with these stages to help track my tasks more efficiently?\n",
"comments": null
},
{
"author": "Nikola Perisic",
"body": "Welcome [@Ruchi Bhardwaj](/t5/user/viewprofilepage/user-id/5600168)\n\nInstead of using the apps, you can use Jira issues macro where you can import your Jira issues and have the overview of them.\n\n\n\nYou can select multiple projects at once as well and you can even add the columns that you want to track from your Jira projects.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Confluence-questions/I-want-to-link-confluence-with-Jira/qaq-p/2820008 | [
"cloud",
"confluence-cloud",
"jira"
] |
{
"author": "Ryan Alexander",
"title": "All the work I had done is lost even though I logged in before the deadline date. How do I restore?",
"body": "I logged back in before the deadline but my project was gone!\n\nHow do I restore the project documentation?\n\nBelow is the email I recieved\n\n\"This is a final reminder that if you do not start using your Confluence product, on site combokata.atlassian.net, it will be deactivated on 2024-09-30.\"\n"
} | [
{
"author": "Bibek Behera",
"body": "[@Ryan Alexander](/t5/user/viewprofilepage/user-id/5600080) ,\n\nPlease reach out to Atlassian support <https://support.atlassian.com/confluence-cloud/>\n\nAll the best!\n",
"comments": [
{
"author": "Ryan Alexander",
"body": "That was the first thing I attempted but was prompted with the following message: \n\n> Upgrade to Standard to get one-on-one customer support \nConfluence Free comes with Community Support. To access business hour customer support, upgrade your plan. \nWhich is why I followed the page advice and turned to the community to ask my question.\n"
}
]
}
] | https://community.atlassian.com/t5/Confluence-questions/All-the-work-I-had-done-is-lost-even-though-I-logged-in-before/qaq-p/2819908 | [
"cloud",
"confluence-cloud"
] |
{
"author": "Vishnu",
"title": "Is it possible to create a Button with a Anchor link?",
"body": "I would like to create buttons but I need the button hyperlink url to point to another section in the same page. I can use Anchor link but I need that as a UI button.\n"
} | [
{
"author": "Robert Reiner _smartics_",
"body": "I am not sure what you mean by \"UI button\", but if you are okay with a link and only need it to appear as a button, you may use CSS to style your link as a button.\n\nYou would need to provide the CSS at space or site level (see <https://confluence.atlassian.com/doc/styling-confluence-with-css-166528400.html>).\n\nFor the styles to render the link as a button you may start here : <https://stackoverflow.com/questions/8357058/how-to-make-an-html-anchor-tag-or-link-look-like-a-button>)\n\nYou would probably need to have means to set the CSS class of an element where the link is part of (so that not every link appears as a button). This could be done by a user macro, for instance see <https://community.atlassian.com/t5/Confluence-questions/How-to-include-a-class-in-a-user-macro/qaq-p/1163802>).\n\nIt may be a little cumbersome since every link needs to be wrapped inside this user macro. But it may be an option.\n",
"comments": null
},
{
"author": "Barbara Szczesniak",
"body": "[@Vishnu](/t5/user/viewprofilepage/user-id/3875638) I'm not sure if it works the same way in Data Center as Cloud, but the way I handled this:\n\n1. Create an image that looks like a button.\n2. Insert the image in the desired location on the page.\n3. Set a link for the image. This can be a link to anywhere you want, including an anchor on the same page.\n",
"comments": null
},
{
"author": "Nikola Perisic",
"body": "Hello [@Vishnu](/t5/user/viewprofilepage/user-id/3875638) , creating a button in Confluence is not available possible. However, with ScriptRunner for Confluence you can create a button and make the links to it. These are Script Fragments, where you add a new web item, which in your case would be a button.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Confluence-questions/Is-it-possible-to-create-a-Button-with-a-Anchor-link/qaq-p/2819853 | [
"confluence-data-center",
"data-center"
] |
{
"author": "Zaki Prasasti",
"title": "Bitbucket ISO 27001 Cerification",
"body": "Hello everyone, I am applying for ISO 27001 certification, and basically the needs of ISO 27001 are related to data sources, when my source code is still using bitbucket, can it pass for this ISO 27001 certification? And do you all have experience related to this?\n"
} | [
{
"author": "Ollie Guan",
"body": "Hi [@Zaki Prasasti](/t5/user/viewprofilepage/user-id/2911144) ,\n\n[Download ISO/IEC 27001 Certificate](https://wac-cdn.atlassian.com/dam/jcr:30bea3b6-8064-4f9d-b1ba-975b9b38f98d/Atlassian%20ISO%2027001%2027018%20Certificate%20Award%20-%203.29.2024.pdf?cdnVersion=2276)\n\n<https://www.atlassian.com/trust/compliance/resources/iso27001>\n",
"comments": [
{
"author": "Zaki Prasasti",
"body": "Thanks [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) :)\n"
}
]
}
] | https://community.atlassian.com/t5/Confluence-questions/Bitbucket-ISO-27001-Cerification/qaq-p/2819796 | [
"bitbucket-cloud",
"bitbucket-data-center",
"iso"
] |
{
"author": "Emmanuel Jose",
"title": "How do you hyperlink inline code?",
"body": "When text is converted into inline code (text between two backticks---\\`text\\`), is there a way to hyperlink the inline code?\n\nRegular text and headers can be hyperlinked, but it would be helpful to hyperlink inline code.\n"
} | [
{
"author": "Kristian Klima",
"body": "Hi [@Emmanuel Jose](/t5/user/viewprofilepage/user-id/5599862)\n\nNot in the stock Confluence editor - as a content person, I think the reason is that the code serves a specific purpose and is often copied. Hyperlinking it introduces issues...\n\n```\n/end of playing devil's advocate\n\nFunnily enough, you can do it here on the Community forum :) \n```\n\nChances are there is an app in the Marketplace that can do that - either an app that enhances links or an app that enhances code blocks/lines.\n",
"comments": [
{
"author": "Emmanuel Jose",
"body": "Hi Kristian,\n\nI'll definitely look around for plugins! I hope hyperlinking inline code becomes a native editor feature in the future.\n"
}
]
},
{
"author": "John Funk",
"body": "Hi Emmanuel - Welcome to the Atlassian Community!\n\nCan you share a screenshot showing a little more detail of what you are looking for?\n",
"comments": [
{
"author": "Emmanuel Jose",
"body": "Hi John!\n\nHere is a screenshot. The \"inline text sample\" is placed within a pair of backticks.\n\n\n\nI am documenting programming methods, and the methods need to reference other methods or concepts that are formatted as inline code.\n\nFor example, this [MDN page](https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/String/charAt) about the charAt() method has embedded hyperlinks within inline code.\n"
}
]
}
] | https://community.atlassian.com/t5/Confluence-questions/How-do-you-hyperlink-inline-code/qaq-p/2819776 | [
"cloud",
"confluence-cloud"
] |
{
"author": "neil bond",
"title": "Links to files in Confluence grey out for some users.",
"body": "I need help. We have a Confluence Space with multiple Pages. We have users with Space and Page permissions, \"Can View\". We have attachments saved on some of the Confluence pages and links to those files on another page. Some users only see underlined greyed out links when we see blue links for the files. We, our team, have \"Can view and edit\" access. Any idea as to why this is happening? Once before we tried to remove and re-add the files and recreate the links. Then somehow they were able to see and click on the links. Then later we had the same issue with a different person and tried the same thing with no improvement.\n\nFor the most recent person I have, removed and re-added the Space and Page permissions. Added a two new links to the page. Removed one file from the attachments page and re-added it. Then unlinked the file and recreated the link. No improvement at all. Any help would be appreciated.\n\n### Using Confluence 8.5.14 {#toc-hId--2124312442}\n"
} | [
{
"author": "Kristian Klima",
"body": "Hi [@neil bond](/t5/user/viewprofilepage/user-id/5599757) and Welcome to the Community.\n\nDo the users, who see grayed out links, have viewing permissions on the target page?\n\nIn other words, consider this:\n\nYou have two pages, A and B.\n\nPage A has a link to page B.\\*\n\nUser X has view and edit permissions on page A BUT doesn't have view permissions on Page B.\n\nConsequences: User X cannot access page B via link on page A.\n\n(If Page A had a content re-use macro that displays content from Page B, user X would not be able to see it).\n\nLast but not least, there are space level permissions and page level restrictions. So make sure that the two are aligned for your users/groups.\n",
"comments": [
{
"author": "neil bond",
"body": "Thank you! I do not know why this did not occur to me. That corrected the issue perfectly. Thanks, Neil.\n"
}
]
}
] | https://community.atlassian.com/t5/Confluence-questions/Links-to-files-in-Confluence-grey-out-for-some-users/qaq-p/2819652 | [
"confluence-unknown-hosting-type",
"unknown-hosting-type"
] |
{
"author": "Heinrich Ulbricht _WikiTraccs_",
"title": "REST API v2: Creating a database returns createdAt date as number, but should be date-time format",
"body": "When using the REST API to (successfully) create a Confluence database, the returned **createdAt** date is returned as number like so:\n\n```\n\"createdAt\": 1727122655397\n```\n\nThe [documentation](https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-database/#api-databases-post) claims that the data type should be string and have date-time format, like so: \n\n```\n\"createdAt\": \"2024-09-23T20:17:35.607Z\"\n```\n\nWhen creating a page instead of a database, the returned createdAt date has the expected date-time format. \nIs this a new format being introduced for the API, a bug, or me doing something wrong?\n"
} | [
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "That number is the \"epoch\" time that relates to \"Monday, September 23, 2024 8:17:35.397 PM\"\n\nIt's easily converted, but that's not the point. I agree that the value isn't what is documented, and one or the other should be updated. I would report the behavior as a bug to [support](https://support.atlassian.com/contact/).\n\nIn the meantime, Epoch time is ubiquitous and whatever programming language you're using can certainly convert it. In Python, the datetime library can do it with the fromtimestamp() method.\n",
"comments": [
{
"author": "Heinrich Ulbricht _WikiTraccs_",
"body": "[@Jim Knepley - ReleaseTEAM](/t5/user/viewprofilepage/user-id/5333848) I agree that the number timestamp is fine as well, if not better. In my case a JSON to domain object converter got confused because so far, and according to the docs, it expected a date-time string. This can be changed for sure.\n\nBut dates being represented by different types in the same data structure? Because the createdAt in the history property is still returned as string. This just doesn't feel right and looks like an oversight.\n"
}
]
}
] | https://community.atlassian.com/t5/Confluence-questions/REST-API-v2-Creating-a-database-returns-createdAt-date-as-number/qaq-p/2819640 | [
"bug",
"cloud",
"confluence-cloud",
"database"
] |
{
"author": "Anthony Favara",
"title": "Analytics for Company Hub?",
"body": "Are there analytics for Company Hub? We would like to see metrics of how our users are engaging with the hub.\n"
} | [
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "I do not see a way to include Pages under the Company Hub into analytics. I played around with this for a while trying to find where they hide the Hub pages, but didn't have much luck. They definitely sit outside the Spaces, which is where analytics lives.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Confluence-questions/Analytics-for-Company-Hub/qaq-p/2819547 | [
"cloud",
"confluence-cloud"
] |
{
"author": "Amy Carey",
"title": "Reset of password logging into Confluence",
"body": "Users are being asked to reset their password each time logging into Confluence Cloud. User has access to the Confluence product and is in the proper Active Directory group.\n\n\n"
} | [
{
"author": "Laurie Sciutti",
"body": "Hello [@Amy Carey](/t5/user/viewprofilepage/user-id/3466809) \\~ this might be related to your password policy. Have a look here: <https://support.atlassian.com/security-and-access-policies/docs/manage-your-password-policy/>\n",
"comments": null
}
] | https://community.atlassian.com/t5/Confluence-questions/Reset-of-password-logging-into-Confluence/qaq-p/2819326 | [
"cloud",
"confluence-cloud"
] |
{
"author": "Claudia Schwenk",
"title": "Specify label to use for page created from template",
"body": "Following use case: \n* I have one template for meeting minutes.\n* I have different regular meetings, that use that same template i.e. on different parent pages the new minutes page is created using a button ( 'Create from Template' Macro).\n* I would like to specify a different label for the pages created depending on the meeting type without having to duplicate the template, so that I can create a task report/decision report per meeting type.\n\nI don't see that it's possible, to define the label outside of the template.\n"
} | [
{
"author": "Barbara Szczesniak",
"body": "[@Claudia Schwenk](/t5/user/viewprofilepage/user-id/5599509) If you don't want to upgrade to Premium to be able to use Automation, you can add the label to the page after you create it. See this page for details: <https://support.atlassian.com/confluence-cloud/docs/use-labels-to-organize-your-content/>\n",
"comments": null
},
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "If you want to be leading edge and accept the risk that comes with that, you could try having Atlassian Intelligence suggest the labels for you, based on the page contents.\n\n<https://community.atlassian.com/t5/Confluence-articles/Automatically-label-your-pages-with-AI-%EF%B8%8F-%EF%B8%8F/ba-p/2735140>\n",
"comments": null
},
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "Hi [@Claudia Schwenk](/t5/user/viewprofilepage/user-id/5599509)\n\nYou could use an automation based on the parent page to apply the different labels.\n",
"comments": null
},
{
"author": "RD Clare",
"body": "You could use Automation to add labels based on the title of the page when its published. You can add more rules to differentiate if you need to.\n\n\n",
"comments": null
}
] | https://community.atlassian.com/t5/Confluence-questions/Specify-label-to-use-for-page-created-from-template/qaq-p/2819391 | [
"cloud",
"confluence-cloud"
] |
{
"author": "Tibor Molnar",
"title": "Change shape type in Gliffy",
"body": "I cannot figure out how to I change the type of an existing shape in Gliffy - e.g. changing a rectangle to a decision shape, etc. I am sure this is trivial, but I simply cannot find the right settings.\n"
} | [
{
"author": "Samie Kaufman - Your Gal at Gliffy",
"body": "Hi [@Tibor Molnar](/t5/user/viewprofilepage/user-id/4727689) !\n\nI'm Gliffy's Product Manager. There is not currently a way to switch the shape as it is placed on the diagramming grid or page. You would remove the shape and drag+drop out the new shape to change your diagram.\n\nI can see that being helpful to your diagramming experience, so I will log this as a feature request!\n\nSamie\n",
"comments": null
}
] | https://community.atlassian.com/t5/Confluence-questions/Change-shape-type-in-Gliffy/qaq-p/2819285 | [
"confluence-data-center",
"data-center"
] |
{
"author": "Martyna Majewska",
"title": "Biling",
"body": "How can I change payment details?\n"
} | [
{
"author": "Aaron Pavez _ServiceRocket_",
"body": "Hi [@Martyna Majewska](/t5/user/viewprofilepage/user-id/5599396)\n\nYou can do that under the BILLING section as mentioned here:\n\n<https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/>\n\nMore information about Billing can be found here:\n\n<https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/>\n\nFYI, only Org admins can do this. If you are not the Org admin, please reach out to them and ask them to make the change.\n\nRegards\n",
"comments": null
},
{
"author": "Jack Brickey",
"body": "Hi [@Martyna Majewska](/t5/user/viewprofilepage/user-id/5599396) , welcome to the Community. You can manage Billing bu going to admin.atlassian.com for your site and select billing in the upper menu. You can also get to this by clicking on the sprocket/cog in the upper right and select Billing.\n",
"comments": null
},
{
"author": "Manoj Gangwar",
"body": "Hi [@Martyna Majewska](/t5/user/viewprofilepage/user-id/5599396)\n\nWelcome to the community!\n\nPlease refer.\n\n<https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/>\n",
"comments": null
},
{
"author": "Dirk Ronsmans",
"body": "[@Martyna Majewska](/t5/user/viewprofilepage/user-id/5599396) ,\n\nDepends on the access you have. If you have sufficient access, you can go to <https://admin.atlassian.com> and you should have a Billing option there in the menu.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Confluence-questions/Biling/qaq-p/2819255 | [
"cloud",
"confluence-cloud",
"not-applicable",
"organization-administration"
] |
{
"author": "Jon Beech",
"title": "How to use Confluence Database - undo import, find and remove duplicates?",
"body": "Hi I am trying to use a Confluence Database as a glossary of terms and have been able to import from our current HTML files successfully, however it is possible to import the same file twice and end up with multiple duplicate entries as a result.\n\nMy question is how can I:\n\n- undo an import or other edit command on the database (the undo option in the menu just undoes character by character edits) ?\n\n- search for and delete duplicate entries in the database?\n\nThanks!\n"
} | [
{
"author": "Kristian Klima",
"body": "Hi [@Jon Beech](/t5/user/viewprofilepage/user-id/5599237) and welcome to the community.\n\nI'm afraid that's just a lot of manual work here... select the import (shift + select by click works) and then manual find, manual remove...\n\nHaving said that... I recommend attending this Database Deep Dive free learning webinar - this Wednesday. \n\n<https://ace.atlassian.com/events/details/atlassian-live-learning-presents-lets-do-a-confluence-databases-deep-dive-together/>\n\n[@Matt Reiner \\[K15t\\]](/t5/user/viewprofilepage/user-id/2246048) is from K15t, the company that actually developed Database (Atlassian later acquired the product) and he knows the DBs inside out.\n",
"comments": [
{
"author": "Jon Beech",
"body": "I'll take a look at that thanks\n"
}
]
}
] | https://community.atlassian.com/t5/Confluence-questions/How-to-use-Confluence-Database-undo-import-find-and-remove/qaq-p/2819058 | [
"cloud",
"confluence-cloud"
] |
{
"author": "Richard",
"title": "Generative AI in Confluence",
"body": "I want to know about the Generative AI capabilities in confluence.\n"
} | [
{
"author": "Nikola Perisic",
"body": "Welcome [@Richard](/t5/user/viewprofilepage/user-id/5594407)\n\nYou can find the article on that here: <https://www.atlassian.com/software/confluence/resources/guides/best-practices/atlassian-ai#get-started-with-atlassian-intelligence-in-confluence>\n\nTo summarise, for Confluence AI, the capabilities are the following:\n\n* draft and edit content, improve writing, and change tone\n\n* define words and acronyms (beta)\n\n* generate a summary or action items from a page\n\n* summarize pages, page comments, and blogs\n\n* search for answers (beta)\n\n* summarize in-line comments\n\n* summarize Smart Links from Confluence, Jira, and Google docs (beta)\n\n* create rules using natural language\n\n* create actions in templates and components\n\nSoon, you'll be able to use Atlassian Intelligence in Confluence to:\n\n* reference Confluence pages and Jira tickets in prompts\n\n* generate readability suggestions\n\n* understand recent and important changes in pages\n\n* brainstorm ideas from Confluence pages, Jira tickets, and Jira Product Discovery insights\n\n* organize and group ideas in a whiteboard\n\n* summarize a whiteboard\n\n* convert a whiteboard into a page\n\n* convert a page into Jira tickets\n\n[Read more about Atlassian Intelligence features in Confluence](https://support.atlassian.com/organization-administration/docs/atlassian-intelligence-features-in-confluence/).\n",
"comments": [
{
"author": "Richard",
"body": "Thank you [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176)\n"
}
]
},
{
"author": "Rik de Valk",
"body": "Hi [@Richard](/t5/user/viewprofilepage/user-id/5594407) and welcome to the community!\n\nA good place to start is this part of the Confluence best practice guide, which outlines the AI capabilities: <https://www.atlassian.com/software/confluence/resources/guides/best-practices/atlassian-ai#atlassian-intelligence-features-in-confluence>\n\nAnd in a bit more detail, this documentation from the 'Using AI in your organisation' section of the adminstrator guides: <https://support.atlassian.com/organization-administration/docs/atlassian-intelligence-features-in-confluence/>\n\nIf you have any specific questions that you cannot find an answer to in the docs, let us know!\n\nHave a nice day,\n\nRik\n",
"comments": [
{
"author": "Richard",
"body": "Thank you [@Rik de Valk](/t5/user/viewprofilepage/user-id/628286)\n"
}
]
},
{
"author": "Kristian Klima",
"body": "And of course... Experiment.\n",
"comments": null
}
] | https://community.atlassian.com/t5/Confluence-questions/Generative-AI-in-Confluence/qaq-p/2819044 | [
"cloud",
"confluence-cloud"
] |
{
"author": "Pierre Guy?not",
"title": "How can I send automatical Outlook-mails after creating a meeting note",
"body": "We would like to send our meeting notes/protocols directly via outlook from confluence to all the participants of a meeting. Is there a easy automation for a it, or maybe a plugin for outlook in confluence?\n\nThanks in advance\n"
} | [
{
"author": "John Funk",
"body": "Hi Pierre - Welcome to the Atlassian Community!\n\nAs far as I know, there is no inherent capability for this in Confluence. You may want to check out these plugins:\n\n[https://marketplace.atlassian.com/search?query=oulook\\&product=confluence](https://marketplace.atlassian.com/search?query=oulook&product=confluence)\n",
"comments": [
{
"author": "Pierre Guy?not",
"body": "Hi John,\n\nthank you for your quick reply. Is there, by any chance, a way to create a automatisation that allows us to do so?\n"
},
{
"author": "John Funk",
"body": "You are welcome. And not that I am aware of.\n"
}
]
}
] | https://community.atlassian.com/t5/Confluence-questions/How-can-I-send-automatical-Outlook-mails-after-creating-a/qaq-p/2818914 | [
"cloud",
"confluence-cloud"
] |
{
"author": "Chitra Chakravarthy",
"title": "When I use some wiki templates information is duplicated",
"body": "Hello Experts,\n\nWhile I use a template for creating new page in wiki ( like trouble shooting guide or how to article template ) The information is getting duplicated in the parent of the page \\& also appears at the foot of the page as well? Is this a feature or an issue ? I dont like to see the same content in 2 places? Any help would be appreciated?\n"
} | [
{
"author": "Chitra Chakravarthy",
"body": "Hello John,\n\nPlease find some samples \nThe first one shows my page tree \\& I have child page which uses how to article \\& then again u see the at foot with same child page .\n",
"comments": null
},
{
"author": "John Funk",
"body": "Hi Chitra - Welcome to the Atlassian Community!\n\nCan you share some screenshots of what you are seeing?\n",
"comments": [
{
"author": "Chitra Chakravarthy",
"body": "Sure I can share few\n"
},
{
"author": "david cockrell",
"body": "Sending some images on behalf of Chitra... \n\n.png\").png\").png\")\n"
},
{
"author": "Chitra Chakravarthy",
"body": "So as you can see the first screen shot is what, I had created a child page using the how to article template which can be seen appearing as child page in image1 which is fine\n\nIn the second image you can see the content in this case I am yet have something, But if you see the 3rd image the child page seem to be appearing \\& if i open it , links to the same page what ever I created with the template \\& appears at the page foot also.\n\nYou can see how to articles in 2 places ? Is this the behavior / Feature ? I feel this is confusing is there a way to resolve this ?\n"
},
{
"author": "Chitra Chakravarthy",
"body": "Thanks for pasting the images [@david cockrell](/t5/user/viewprofilepage/user-id/4392729)\n"
}
]
}
] | https://community.atlassian.com/t5/Confluence-questions/When-I-use-some-wiki-templates-information-is-duplicated/qaq-p/2818996 | [
"confluence-data-center",
"data-center"
] |
{
"author": "Rayman Bacchus",
"title": "Filter Data in TableView based on Another Form",
"body": "Hoping you can help:\n\n<br />\n\nI have two forms:\n\nForm A which has a field called IntakeNumber along with many other fields\n\nForm B which has a field called IntakeRef along with 5 other fields\n\nI am trying to ConfluencePage that shows data from Form A, with an editable tableview from form B filters on the IntakeNumber from Form A, so the user can add tasks that are actually assigned to Form A.\n\nForm A creates a Confluence Page titled **\\[entry.IntakeNumber\\]: \\[entry.InitiativeName\\]**\n\nForm B has a smartdown field called Intake Ref which I want to show only the IntakeNumber from Form A\n\n\n\nRIght now the dropdown shows ALL intake numbers created by Form A, when I only want it to show the 1 number that the form is actually under This is a shortened version of the ConfluencePage (created by Form A) with the TableView (from Form B) \n\n\n"
} | [
{
"author": "Alex Medved _ConfiForms_",
"body": "Hi [@Rayman Bacchus](/t5/user/viewprofilepage/user-id/4958603)\n\nIf I understand you correctly, which one is form A and which one is form B and how they are connected\n\nThen the filtering condition for the TableView (over the FrdIntakeTasks) on the screenshot would be\n\n```\nIntakeRef:[entry.id]\n```\n\nAlex\n",
"comments": [
{
"author": "Rayman Bacchus",
"body": "Thanks Alex!\n\nThis is 95% of what I was looking for. I am wondering (as a final step) if there is a way that when the user goes to intake RB008 that the Intake Reference dropdown defaults to only showing RB008 in the dropown. Right now in the Intake Reference Field it shows all intakes where I only want it to show the one assoicated with the Confluence Page. In my example the intake is RB008 so I want the Intake Reference field to only show the RB008 in the dropdown list and not all intakes.\n\n\n"
},
{
"author": "Alex Medved _ConfiForms_",
"body": "Is that an \"inline add\" functionality of a TableView?\n\n\n\n```\nIntakeRef=[entry.id]\n```\n\nAlex\n"
}
]
}
] | https://community.atlassian.com/t5/Confluence-questions/Filter-Data-in-TableView-based-on-Another-Form/qaq-p/2818827 | [
"confiforms",
"confluence-data-center",
"data-center",
"table-view"
] |
{
"author": "Mariano Edvardsson",
"title": "Slack integration bug?",
"body": "Atlassian Confluence 9.0.2 Server/DC\n\nSeems like all buttons are dead. This exact same Slack integration works fine on Jira Service Management:\n\n\n\nAnyone found a workaround? I can notice the issue is Confluence not taking the \\`data-team-id=\"XXXXX\"\\` parameter from the creds field, and also the no buttons work at all (even \"paste).\n\nI wonder if there's any workaround using the web inspector, but I'm not so savvy on web-dev tools.\n"
} | [
{
"author": "Darryl Lee",
"body": "Thanks for the call, [@John Funk](/t5/user/viewprofilepage/user-id/7148) but full disclosure, I haven't set this up myself... but...\n\nHi [@Mariano Edvardsson](/t5/user/viewprofilepage/user-id/4480807) --\n\nWatching your video, I wonder if you have taken the step [described here:](https://confluence.atlassian.com/slack/use-slack-and-confluence-together-966662503.html)\n> You'll then be taken to Slack's App Directory to install the Confluence Server Slack app. Click the green \"Install\" button for the Slack app and complete Slack's OAuth process.\n>\n> Once you complete the OAuth process in Slack, you'll then see a new configuration page for your integration. Scroll to the bottom to see the two fields you need to complete. First, add your Confluence Server web address. **Please do not include a trailing / after your web address.**Second, you'll want to copy the contents of box #2 back into your Confluence setup.\n\nI found the Confluence Server Slack app here:\n\n<https://slack.com/apps/AG28M10D8-confluence-server>\n\nLooks like you need to do install that, and then add your Confluence server to generate the credentials that need to be Pasted in that box above.\n",
"comments": null
},
{
"author": "John Funk",
"body": "Hi Mariano - Have you tried a different browser just to rule that out?\n\n[@Darryl Lee](/t5/user/viewprofilepage/user-id/1365322) - Maybe a case for you to hack/solve?\n",
"comments": null
}
] | https://community.atlassian.com/t5/Confluence-questions/Slack-integration-bug/qaq-p/2818650 | [
"confluence-data-center",
"confluence-server",
"data-center",
"server"
] |
Subsets and Splits