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{
"author": "Brandon Deaton",
"title": "Preview Unavailable for Images",
"body": "Users in my space continue to ask why they are unable to see images on my confluence page. \n\nOriginally they are able to see it, but subsequently after editing the page, they are no longer able to see ++**ANY**++ of the attachments on the page, without inspecting the page and \"Clearing Cache and Hard Reloading\". \n\nSurprisingly, the report gets published successfully and all attachments can be previewed as expected at first. \n++The problem starts **only** after I hit on the **Edit** button and make some text based changes and then hit on the **Update** button.++\n\nWhile looking at the updated page (i.e., I am no longer in \"Editing\" mode at this point), **++all++** of the previews of the *.png* screenshots and *.log* files get a *Preview Unavailable* prompt for some/if not all of my users and myself. \n\nIs there any workaround for this/script we could run to resave any attachments or images? \nAny solutions are welcome, but fast/permanent solutions would be greatly appreciated. \n\n-Thank you\n"
} | [
{
"author": "Abi Brown- Kolekti",
"body": "I would echo what Kristian says - in my experience permissions can be an issue if you copy and paste - especially if one is on a server/ DC instance originally, as the permissions may have been set there and can cause issues in the cloud\n\nThanks\n\nAbi\n",
"comments": [
{
"author": "Brandon Deaton",
"body": "The problem is, the users can view the Images at first, but then eventually they are not able to. \n\nAlso, if they clear cached and hard reload, they are able to see the images, but only on the page that they are currently viewing. \n"
}
]
},
{
"author": "Kristian Klima",
"body": "Hi [@Brandon Deaton](/t5/user/viewprofilepage/user-id/5597595) and welcome to the community.\n\nI've experienced the case of disappearing images in the following scenarios. Hopefully, this will help you to rule out potential cause and reach the solution.\n\n* An image was added as a 'link to an image' from external source while copy/pasting the content. I may display properly at first but then disappears. So check if the images/files that you want to display on the page are actually attached to the page (Attachments screen).\n* The image was properly inserted and can be seen as an attachment on the page (on the Attachments screen). Changing the name of the attachment may cause it to disappear from the page view. I actually reported this as a bug.\n* The image (file) retained permissions from the original space (page). This is often the case with excerpted content - the macro displays content from another page/space but only users with proper permissions in that original page/space can see it.\n",
"comments": [
{
"author": "Brandon Deaton",
"body": "[@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962) \nMost of the images are screen snips that were taken to use as part of a product description in our knowledgebase. \n\nIs just copying and pasting a snippet not the correct way to insert a picture into a page?\n"
},
{
"author": "Kristian Klima",
"body": "[@Brandon Deaton](/t5/user/viewprofilepage/user-id/5597595) That should work just fine... but test if you actually have the images listed as attachments with proper file names. And check if the file name displayed in the view mode (when you click the image to embiggen it) is identical to the file name in the attachments list.\n\nWeird as it sounds, they might be different.\n\n![2024-09-20_18-23-23.png](https://community.atlassian.com/t5/image/serverpage/image-id/348428iBC97A752440811DA/image-size/large?v=v2&px=999 \"2024-09-20_18-23-23.png\")\n\nThey're identical here but when they weren't... the image would not be displayed in the view mode.\n"
},
{
"author": "Brandon Deaton",
"body": "I posted this on the answer above: \n\nThe users can view the Images at first, but then eventually they are not able to. \nIt is not immediately when the images get put in the space. \n\nAlso, if they clear cache , they are able to see the images, but only on the page that they are currently viewing. \n"
}
]
}
]
| https://community.atlassian.com/t5/Confluence-questions/Preview-Unavailable-for-Images/qaq-p/2817459 | null |
{
"author": "Ines C",
"title": "Not receiving a \"request access to space\" email notification (I'm a space admin)",
"body": "Hi everyone,\n\nI'm a space admin and creator. One of our team members has requested access to that space. The other admins received an email notification on \"request access to space,\" but I didn't receive it.\n\nDo you have any idea what could be the reason? I cannot find any email settings related to this.\n\nI've tested this with another space and user, and I've received the email for this.\n\nI just want to make sure I receive all access requests.\n\nMany thanks.\n"
} | [
{
"author": "pinky_reddy",
"body": "Hi [@Ines C](/t5/user/viewprofilepage/user-id/5533238)\n\nWelcome to the community\n\nI was able to find this Article where it's mentioned email will only be sent to 5 users from the space admins list.\n\n<https://community.atlassian.com/t5/Confluence-Cloud-Admins-articles/Request-Space-access-now-in-Confluence/ba-p/2690197>\n\nHope this is helpful.\n",
"comments": [
{
"author": "Ines C",
"body": "Thank you so much [@pinky_reddy](/t5/user/viewprofilepage/user-id/2679900) That explains it!\n\nIt's an odd experience, though. This space has 3 other admins besides me, which means it must have picked only 1 admin.\n"
}
]
},
{
"author": "Shatakshi Mete",
"body": "Here are a few things you might want to check:\n\n1. **Check Space Permissions:** Make sure you still have full admin rights for the specific space. Sometimes, a change in permissions might prevent notifications from being sent to certain admins.\n\n2. **Email Filters:** Double-check if the email might have landed in your spam/junk folder or if there's a filter/rule set up in your inbox that could be diverting these notifications somewhere else.\n\n3. **Notification Settings:** Even though you mentioned you couldn't find email settings specific to this, it's worth verifying your Confluence notification preferences in your profile to ensure nothing got turned off accidentally.\n\n4. **Compare Permissions with Other Admins:** Since the other admins got the email, you could compare your space admin permissions with theirs to see if there are any differences.\n\nIf none of this works, a quick recheck of your Confluence admin settings or reaching out to your Confluence admin for assistance might help solve the Problem!\n\nHope this helps!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/Not-receiving-a-quot-request-access-to-space-quot-email/qaq-p/2817283 | [
"cloud",
"confluence-cloud"
]
|
{
"author": "MudCo",
"title": "Subquery (nested select) in Table transformer",
"body": "Hi There,\n\nI have a table which is wrapped in multiple table transformers as I could not get them in one. Could be a limitation in my sql coding skills or maybe the macros work this way...but would would to get help on this. I want to reduce the number of table transformers I have as this page has reports as well which also includes more such macros.\n\nThe order from innermost (1) to outer transformer (4):\n\n**Table Transformer 1**- This is ensuring the value entered casts in the right format such as a comma, after publishing. As in 100,000 instead of 100000\n\nSELECT \\*, CAST(T1.'Contract Value In AUD' AS numwithcomma) As '\\*Contract Value In AUD' FROM T\\*\n\n**Table Transformer 2-**This assigns a 'P' rating to the different range of values in column T1.Contract Value in AUD' and ends as a new column called 'Priority Rating'\n\nSELECT \\*, CASE WHEN ('\\*Contract Value In AUD') \\<= 500000 THEN \"P4\"\n\nWHEN ('\\*Contract Value In AUD') BETWEEN 500001 AND 5000000 THEN \"P3\"\n\nWHEN ('\\*Contract Value In AUD') BETWEEN 5000001 AND 20000000 THEN \"P2\"\n\nWHEN ('\\*Contract Value In AUD') \\>=20000000 THEN \"P1\"\n\nEND AS '\\*Priority Rating' FROM T\\*\n\n**Table Transformer 3-** This gives a new column called 'Work Start Date' as per an interval condition given to each 'P' rating. The reference for calculation is column 'T1.Date Contract Will Expire'. Eg., if the value of a row in this column is '30 Sep 2024' and if it's a P4, then as per the interval condition given, the value published is '01 Aug 2024' (2 months as it satisfies the first condition)\n\nSelect \\*,\n\nCASE WHEN '\\*Priority Rating' = \"P4\" THEN FORMATDATE(DATE_SUB(T1.'Date Contract will Expire',INTERVAL 2 MONTH))\n\nWHEN '\\*Priority Rating' = \"P3\" THEN FORMATDATE(DATE_SUB(T1.'Date Contract will Expire',INTERVAL 3 MONTH))\n\nWHEN '\\*Priority Rating' = \"P2\" THEN FORMATDATE(DATE_SUB(T1.'Date Contract will Expire',INTERVAL 5 MONTH))\n\nWHEN '\\*Priority Rating' = \"P1\" THEN FORMATDATE(DATE_SUB(T1.'Date Contract will Expire',INTERVAL 6 MONTH))\n\nEND AS '\\*Work Start Date' FROM T\\*\n\n**Transformer 4-** This one is just selecting the columns I want from the table and in the order I need\n"
} | [
{
"author": "Stiltsoft support",
"body": "Hi [@MudCo](/t5/user/viewprofilepage/user-id/5326753) ,\n\nSeems that you use our [Table Transformer](https://docs.stiltsoft.com/tfac/dc-server/table-transformer-42241552.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro that is provided by the app that we develop - [Table Filter, Charts \\& Spreadsheets for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-charts-spreadsheets-for-confluence?tab=overview&hosting=datacenter&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111).\n\nYou may check how to write nested SELECTs in this Community thread: <https://community.atlassian.com/t5/Confluence-questions/Insert-numbering-Column-in-Table-Filter-and-Charts-for/qaq-p/1810565>\n\nThe only trick here is that in the internal SELECT you may (or may not) refer to your columns as **T1.** 'Column name' and to your table as FROM **T1**.\n\nFor all the external SELECTS you use just 'Column name' (after the internal SELECT we can't refer to T1, we work with an already modified table).\n\n**SELECT ('Number' + 2) AS 'Number',**\n\n**'Key', 'Summary'** *- simple column names for the external SELECT*\n\n**FROM (**\n\n**SELECT ROWNUM() as 'Number',**\n\n**T1.'Key', T1.'Summary'** *- T1.'Column name' only for the first internal SELECT*\n\n**FROM T1)**\n\nSo, you may combine your first three queries into one.\n\nWhat concerns the fourth Transformer, it seems to be an extra one even without nested SELECTS - just list the required columns in the third query. Don't use \\* but list what you need.\n\nIf you are stuck with something, you may refer to our [support portal](https://stiltsoft.atlassian.net/servicedesk/customer/portal/14) that is confidential. Attach your page storage (upper right corner of the page -\\> menu ... -\\> View storage format), we'll recreate your macros and queries and try to help.\n",
"comments": [
{
"author": "MudCo",
"body": "Ah I see\n\nI followed the method in the other page you linked and tried to combined 3. Realised, the order was the opposite of what I had give, so the first table transformer code will become the innermost select statement.\n\nHere is my combined code. With this, my new column '\\*Work Start Date' returned empty cells. My SQL skills are quite basic and I am unable to find what's wrong with my code.\n\nSelect \\*,\n\nCASE\n\nWHEN 'T1.\\*Priority Rating' = \"P4\" THEN FORMATDATE(DATE_SUB(T1.'Date Contract will Expire',INTERVAL 2 MONTH))\n\nWHEN 'T1.\\*Priority Rating' = \"P3\" THEN FORMATDATE(DATE_SUB(T1.'Date Contract will Expire',INTERVAL 3 MONTH))\n\nWHEN 'T1.\\*Priority Rating' = \"P2\" THEN FORMATDATE(DATE_SUB(T1.'Date Contract will Expire',INTERVAL 5 MONTH))\n\nWHEN 'T1.\\*Priority Rating' = \"P1\" THEN FORMATDATE(DATE_SUB(T1.'Date Contract will Expire',INTERVAL 6 MONTH))\n\nEND AS '\\*Work Start Date'\n\nFROM\n\n( SELECT \\*,\n\nCASE WHEN ('\\*Contract Value In AUD') \\<= 500000 THEN \"P4\"\n\nWHEN ('\\*Contract Value In AUD') BETWEEN 500001 AND 5000000 THEN \"P3\"\n\nWHEN ('\\*Contract Value In AUD') BETWEEN 5000001 AND 20000000 THEN \"P2\"\n\nWHEN ('\\*Contract Value In AUD') \\>=20000000 THEN \"P1\"\n\nEND AS '\\*Priority Rating'\n\nFROM\n\n(SELECT \\*, CAST('Contract Value In AUD' AS numwithcomma) As '\\*Contract Value In AUD' FROM T1))\n"
},
{
"author": "Stiltsoft support",
"body": "As I see it, you are combining it wrong. In the internal SELECT you work with the '\\*Contract Value In AUD' column and set statuses by it. But you create this column in the external SELECT.\n\nSo, again you may refer to our support to see the whole picture at once.\n"
},
{
"author": "MudCo",
"body": "Apologies, I was editing my response. Please have a look at my edited response. I realised my error immediately.\n"
},
{
"author": "MudCo",
"body": "Also, just wanted to let you know, I am using an Enterprise edition and it has confidential data. I will not be able to provide the link or the data even in the support page you linked.\n"
},
{
"author": "Stiltsoft support",
"body": "Then you may create a new test page with a mini table with dummy data but preserve original headings.\n\nThen copy and paste your macro with the current query on this new page.\n"
},
{
"author": "Stiltsoft support",
"body": "And the T1 in the external SELECT caught my eye - you haven't removed it.\n"
},
{
"author": "MudCo",
"body": "Yes, you are right, I missed that for external it is not required.\n\nNow it shows all the values.\n"
},
{
"author": "MudCo",
"body": "It finally works exactly as I expected. Thank you so much for your assistance\n"
}
]
}
]
| https://community.atlassian.com/t5/Confluence-questions/Subquery-nested-select-in-Table-transformer/qaq-p/2817236 | [
"table-transformer",
"confluence-data-center",
"data-center",
"filter",
"sql",
"table",
"table-filter",
"table-filter-and-charts",
"table-filter-charts-spreadsheets"
]
|
{
"author": "?? ?",
"title": "PDF???????????????",
"body": "???Confluence ? PDE ??????????????????????????? PDF ?????????????????????????????????????????????PC?Mac????\n\n1. PDF???????????????????????????????????\n2. ?????????: Noto Sans ??????? PDF???????????????????????????????????\n\n?\n\n![????????? 2024-09-20 14.25.25.png](https://community.atlassian.com/t5/image/serverpage/image-id/348302i43342C94A9F28B93/image-size/large?v=v2&px=999 \"????????? 2024-09-20 14.25.25.png\")\n\n?\n\n![????????? 2024-09-20 14.23.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/348301iCCF25AAB4EB37756/image-dimensions/316x70?v=v2 \"????????? 2024-09-20 14.23.58.png\")\n"
} | [
{
"author": "Kristian Klima",
"body": "Hello [@????](/t5/user/viewprofilepage/user-id/5597191) and welcome to the Community.\n\nCouple of things of importance.\n\n* I found out that Preview and Acrobat render PDFs that are exported from Confluence differently. And there are navigation quirks too. That's, obviously, not great for distributing PDFs to your clients.\n* You can customize your CSS style sheet for PDF exports.\n * There's **PDF export language support** setting in the Confluence settings under Configuration.\n * Then there's PDF export under Look and Feel.\n* There's also [Scroll PDF Exporter](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?tab=overview&hosting=cloud) app which produces much better results out of the box and allows you to tweak presets and changes without coding. I'd definitely give it a try.\n",
"comments": null
},
{
"author": "Jazimo H",
"body": "This is an issue with font embedding and subsetting. \n\nFirst off, you'll need to make sure when you create the PDF files, you turn on 'embed all fonts' when creating the PDF. Most likely you are using one of the pre-set options that are standard with Acrobat ie: \"Smallest file size\". Try \"press quality\" instead Not all the PDF creation options will embed the fonts. \n\nNow all that being said, there are certain fonts with manufacturer licences that do not allow embedding. Lastly if it is the same font displaying this way in all the files, perhaps the font itself is corrupt. This can be fixed by replacing the font with an original copy, or fixing it using one of the many font utilities available. \n\nI also suggest you repair permissions if you have instaled or changed anything lately, as well - if you are using CS2, delete all the folders in adobe applications that say legal.localized or legal. (these are not likely related to your issue, but could have an effect in other ways) \n\nI don't think it's an issue with preview. Also, make sure the fonts being used in the original document (the one that created the pdf's) are running if embedding is an issue.\n\n[Jazimo](https://jazimoprints.com)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/PDF%E3%82%A8%E3%82%AF%E3%82%B9%E3%83%9D%E3%83%BC%E3%83%88%E3%81%AE%E3%83%95%E3%82%A9%E3%83%B3%E3%83%88%E3%81%AB%E9%96%A2%E3%81%97%E3%81%A6/qaq-p/2817102 | [
"cloud",
"pdf",
"??????"
]
|
{
"author": "Sylvia",
"title": "Inline Edit in Tables that are merged with Tabellentransformator",
"body": "Hello, \n\nCan you please tell me how i can merge some confiforms data tables which at the same time can be changed with inline edit? I have already set up the tables but the inline edit does not save the data\n"
} | [
{
"author": "Stiltsoft support",
"body": "Hi [@Sylvia](/t5/user/viewprofilepage/user-id/5597354) ,\n\nThe [Table Transformer](https://docs.stiltsoft.com/tfac/cloud/table-transformer-42241552.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro is provided by our app - [Table Filter, Charts and Spreadsheets for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-charts-spreadsheets-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111).\n\nThe result table that comes after merging is a virtual one, it is based on the separate tables that are placed within the macro body. So, if you have any form within the macro and are trying to edit it on the fly, it seems to be an expected behavior.\n",
"comments": null
},
{
"author": "Alex Medved _ConfiForms_",
"body": "I would suggest to avoid using the ConfiForms's inline edit functionality when used with a Table transformer\n\nOnly this way you can be sure the things continue to work as they were designed by ConfiForms team\n",
"comments": null
},
{
"author": "Shatakshi Mete",
"body": "Here are a few things you could try:\n\n1. **Ensure Inline Edit is Enabled:** First, double-check that inline editing is properly enabled for the fields you want to edit. You can configure this in your ConfiForms setup by making sure the fields are marked as editable.\n\n2. **Form Permissions:** Verify that the user roles have the correct permissions to edit the data inline. Sometimes, permission settings can prevent changes from being saved.\n\n3. **Check Data Mapping:** When merging tables, ensure that the data mappings between tables are correct. Inline edits might not save if there's a mismatch in how the data is being pulled and merged from the original tables.\n\n4. **Save Behavior:** Confirm that you have the proper save actions set up within ConfiForms. The inline edit might not trigger the save if the form's save action is not configured properly for merged tables.\n\nIf you've tried these steps and are still facing issues, it might help to provide more details about your setup so we can troubleshoot further.\n\nHope this helps!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/Inline-Edit-in-Tables-that-are-merged-with-Tabellentransformator/qaq-p/2817219 | [
"confluence-unknown-hosting-type",
"filter",
"table",
"table-filter",
"table-filter-and-charts",
"table-filter-charts-spreadsheets",
"table-transformer",
"unknown-hosting-type"
]
|
{
"author": "Bhavik.Shah",
"title": "How to change the display name of a user (assignee)?",
"body": "Hi\n\nI recently created 3 new Jira Agents/Assignee accounts for 3 respective Development teams. Note the accounts created are Outlook Distribution lists and not an inbox, so one cannot login using these emails in Atlassian.\n\nThe assignee \"dev-platform-engineering\" has got created in smaller case for some reason, unlike the other 2 accounts (attached screenshot). I would like to update the Assignee name to appear with the starting words in upper case as \"Dev-Platform-Engineering\". Within Atlassian as an admin I cannot find a way to edit this name. I also tried the option of \"Remove user from site\" and recreating it as \"Dev-Platform-Engineering\" but it does not change the display name as it activates back the old removed account.\n\nAny suggestions how to fix this? ![update display name dev-platform-engineering to uppr case.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348303i3B5F6920BE2E738F/image-size/large?v=v2&px=999 \"update display name dev-platform-engineering to uppr case.jpg\")\n\n![remove user.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348305i67A3A8D75F1E516C/image-size/large?v=v2&px=999 \"remove user.jpg\")\n\nSee attached screenshots for details.\n"
} | [
{
"author": "Manoj Gangwar",
"body": "Hi [@Bhavik_Shah](/t5/user/viewprofilepage/user-id/5560980)\n\nTo resolve the issue of the case sensitivity for the assignee name in Jira, you can follow these steps:\n\n1. **User Management in Atlassian Admin:**\n\n * Go to your Atlassian Admin Console.\n * Navigate to **User management** and then **Users**.\n * Search for the account \"dev-platform-engineering\".\n2. **Edit the Display Name:**\n\n * In some Atlassian products, the display name might be editable directly from the user management section. If you see an option to edit the display name, change it to \"Dev-Platform-Engineering\".\n * If this option is not available, it might be tied to how the email/username was originally set.\n3. **Check Group Memberships:**\n\n * If the distribution list is associated with specific groups or roles, check if there's a naming convention or policy that overrides the display name.\n4. **Atlassian Support:**\n\n * If you still can't change it, consider reaching out to [Atlassian Support](https://support.atlassian.com/). They may have the ability to modify display names for cases like this.\n5. **Create a New Account (Last Resort):**\n\n * If all else fails, and you want to keep \"Dev-Platform-Engineering\" as the name, you could create a new distribution list in Outlook with that name and then add that to Jira. However, make sure to remove the old one properly to avoid conflicts.\n",
"comments": [
{
"author": "Bhavik.Shah",
"body": "Hi Manoj,\n\nThank you for the feedback. Under User Management -\\> User, after searching the User and clicking on it there is no option to edit the user's display name.\n\n![Snag_b1cbde.png](https://community.atlassian.com/t5/image/serverpage/image-id/348308i83CE0DA3BDCAE3A1/image-size/large?v=v2&px=999 \"Snag_b1cbde.png\")\n\nEdit Jira properties: there is no option to edit the display name.\n\n![Snag_b30efd.png](https://community.atlassian.com/t5/image/serverpage/image-id/348309iCAE9A78A8210D635/image-size/large?v=v2&px=999 \"Snag_b30efd.png\")\n\nI have also tried to remove the user as below and adding it back:\n\n![remove user.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348321iE7CABECCB16B3185/image-size/large?v=v2&px=999 \"remove user.jpg\")\n\n![Snag_b56acf.png](https://community.atlassian.com/t5/image/serverpage/image-id/348311i2D59D81129D5CD4A/image-size/large?v=v2&px=999 \"Snag_b56acf.png\")\n\nThe user has been removed.\n\n![Snag_b77d05.png](https://community.atlassian.com/t5/image/serverpage/image-id/348313i56ED8AAE8A1D1D81/image-size/large?v=v2&px=999 \"Snag_b77d05.png\")\n\nNow inviting the user back with the correct format as below:\n\n![Snag_b94bda.png](https://community.atlassian.com/t5/image/serverpage/image-id/348315i9A050D610DF36503/image-size/large?v=v2&px=999 \"Snag_b94bda.png\")\n\n![Snag_ba2c18.png](https://community.atlassian.com/t5/image/serverpage/image-id/348316i5F660A5AADD124B4/image-size/large?v=v2&px=999 \"Snag_ba2c18.png\")\n\nOnce the user is invited, it again has the same old display name. Looking at the new user url it is same as the old user, indicating Atlassain jus re-enables the disabled account since the email address being used is the same.\n\n![Snag_bbdab2.png](https://community.atlassian.com/t5/image/serverpage/image-id/348319iE4D3015E656F2402/image-size/large?v=v2&px=999 \"Snag_bbdab2.png\")\n\nNote: I have also reached out to Atlassain support, but they are asking me to login as dev-platform-engineering and make the change, which I can't do as this email is just an email distribution list and not an inbox. As such they don't have a solution.\n"
}
]
},
{
"author": "John Funk",
"body": "Hi Bhavik,\n\nYou cannot change the name directly yourself - the user must do that. However, you can suggest that they make the change. Go to Settings \\> User Management and click on the name of the user.\n\nUnder the avatar of the user and general information you should see a link for Suggest changes. Click on that and it will open a popup box. There you can put in the suggested change for the Full Name. Then click Submit.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/How-to-change-the-display-name-of-a-user-assignee/qaq-p/2817095 | [
"atlassian-account",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Philip Kim",
"title": "How do I backup the Confluence data on my own storage Device?",
"body": "Hi\n\nI am trying to back up my Confluence data into my own storage device before closing down my subscription, so that I can upload the data in case I decide to revive in the future.\n\nI read the \"BACKUP YOUR DATA\" section (below), but not sure if this is exactly what I am looking for.\n\n<https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/>\n\nI'd appreciate if anyone can let me know how to do this.\n\nThank you.\n"
} | [
{
"author": "Liz Tanner",
"body": "Hey there, [@Philip Kim](/t5/user/viewprofilepage/user-id/4991278) , and welcome to the Confluence Community!\n\nYou are on the right track! I think the link you have discusses WHO performs the action you are wanting to also take.\n\nI think this link is going to better suit you, though:\n\n[Export Content to Word, PDF, HTML, and XML](https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/)\n\nAs long as you are a space admin of the Confluence space where you wish to export your content and possibly reupload your data in the future, this link will likely cover you better--And double-check the section \"Export a Space\" about a 1/3 down page with a green box labeled \"Tip\" with the different export options for your use case! (Options: PDF, CSV, HTML, XML)\n\nFeel free to @ me if you need help with anything!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Confluence-questions/How-do-I-backup-the-Confluence-data-on-my-own-storage-Device/qaq-p/2817006 | [
"cloud",
"confluence-cloud"
]
|
{
"author": "caocao1144",
"title": "Export all Topics",
"body": "Within Questions for Confluence, we have a very large number of topics. I need to get the whole list of Topics that exists. Is there a way to accomplish this?\n"
} | [
{
"author": "Shannon S",
"body": "Hello [@caocao1144](/t5/user/viewprofilepage/user-id/1206705),\n\nThank you for raising this with us.\n\nConfluence Questions does not have the ability to export content, but there's a feature request for it below:\n\n* [CONFCLOUD-51723](https://jira.atlassian.com/browse/CONFCLOUD-51723) *Exporter / Importer for Confluence Questions* (Cloud)\n* [CONFSERVER-51723](https://jira.atlassian.com/browse/CONFSERVER-51723) *Exporter / Importer for Confluence Questions* (Server)\n\nIf you're using the Server version of Questions for Confluence, you might be able to find a list of topics in the [REST API](https://docs.atlassian.com/confluence-questions/rest/index.html). Please be aware that it is no longer possible to do this for the Cloud version of Questions as the this feature was discontinued a few years ago.\n\nLet me know if you have any questions about this.\n\nRegards,\n\nShannon\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Export-all-Topics/qaq-p/1206905 | [
"confluence"
]
|
{
"author": "HaleyWong",
"title": "How to solve the problem that ?create from template? keeps circling around and cannot be loaded?",
"body": "![20240920105835.png](https://community.atlassian.com/t5/image/serverpage/image-id/348296i915772A09EB150D4/image-size/large?v=v2&px=999 \"20240920105835.png\")\n\nHow to solve the problem that \"create from template\" keeps circling around and cannot be loaded?\n"
} | [
{
"author": "Robert Reiner _smartics_",
"body": "If it is not only \"create from template\" and you have additional Page Blueprints installed and this is an issue whenever you launch the Page Wizard, there is probably an problem with one of the Page Blueprints. At least this is how the system tells me that I have an configuration error in the Blueprint ... \n\nIf you have admin rights, you may disable the app with the additional Blueprints and see if it works. Maybe this app requires an update? \n\nIt may be something completely different. It may be related with the Blueprint selected in the \"create from Template\" Macro. But whenever I see this on my server, it is any of one of the Blueprints installed on Confluence. \n\nYou may also want to look into the Browser Console. Maybe there is an error with associated JavaScript Code of a Blueprint or there is something that gives a hint. And if there is nothing out of the ordinary in the Browser Console, you may want to have a look at the server log. \n\nHope this helps to get you started to figure out, what the root cause of this issue is ...\n",
"comments": [
{
"author": "HaleyWong",
"body": "Newly installed version without any plug-ins, deployed on other computers and the problem persists.\n"
},
{
"author": "Robert Reiner _smartics_",
"body": "Is your environment blocking network traffic? You would see this and similar issues in the Browser Console ...\n"
},
{
"author": "HaleyWong",
"body": "Everything works fine except for the \"create from template\" issue.\n"
}
]
},
{
"author": "Fabio Racobaldo _Herzum_",
"body": "Hi [@HaleyWong](/t5/user/viewprofilepage/user-id/2076645) ,\n\nit seems that you are experiencing the following issue <https://confluence.atlassian.com/confkb/creating-new-page-or-space-loads-forever-744329880.html>\n\nHope this helps,\n\nFabio\n",
"comments": [
{
"author": "Fabio Racobaldo _Herzum_",
"body": "Moreover please try to open developer ui in your browser and provide us information about some error at network side during a rest api call\n"
},
{
"author": "HaleyWong",
"body": "![Clipboard_09-21-2024_04.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348495iB470E7A733E07D01/image-size/large?v=v2&px=999 \"Clipboard_09-21-2024_04.jpg\")\n\nHow can this situation be resolved?\n"
},
{
"author": "HaleyWong",
"body": "![Clipboard_09-21-2024_03.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348494i559F5C3FB8F2D6A4/image-size/large?v=v2&px=999 \"Clipboard_09-21-2024_03.jpg\")\n\n\\[WRM\\] \\[handler\\] Downloading resources (2) \\['css!/s/3581cfebc4f47b8558b60173b4290bf3-CDN/-6r65h...etup=true\\&theme.switcher=true\\&user-logged-in=true', 'js!/s/cb9e3bddd5396f37b7cc33101ff27125-CDN/-6r65h3...etup=true\\&theme.switcher=true\\&user-logged-in=true'\\] batch.js?build-number=9104\\&healthcheck-resources=true\\&hostenabled=true\\&locale=en-US\\&plugins.jquery.migrate.load.disabled=false\\&tc-license-setup=true\\&theme.switcher=true\\&user-logged-in=true:20 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'call') at b.fn.confluenceSelect (batch.js?build-number=9104\\&healthcheck-resources=true\\&hostenabled=true\\&locale=en-US\\&plugins.jquery.migrate.load.disabled=false\\&tc-license-setup=true\\&theme.switcher=true\\&user-logged-in=true:20:129) at A (batch.js?build-number=9104\\&healthcheck-resources=true\\&hostenabled=true\\&locale=en-US\\&plugins.jquery.migrate.load.disabled=false\\&tc-license-setup=true\\&theme.switcher=true\\&user-logged-in=true:56:439) at h.openDialog (batch.js?build-number=9104\\&healthcheck-resources=true\\&hostenabled=true\\&locale=en-US\\&plugins.jquery.migrate.load.disabled=false\\&tc-license-setup=true\\&theme.switcher=true\\&user-logged-in=true:63:1) at Array. (batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:3580:493) at i (batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:58:25156) at Object.fireWith \\[as resolveWith\\] (batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:58:25928) at batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:58:28103 at batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:22:4949 b.fn.confluenceSelect @ batch.js?build-number=9104\\&healthcheck-resources=true\\&hostenabled=true\\&locale=en-US\\&plugins.jquery.migrate.load.disabled=false\\&tc-license-setup=true\\&theme.switcher=true\\&user-logged-in=true:20 A @ batch.js?build-number=9104\\&healthcheck-resources=true\\&hostenabled=true\\&locale=en-US\\&plugins.jquery.migrate.load.disabled=false\\&tc-license-setup=true\\&theme.switcher=true\\&user-logged-in=true:56 h.openDialog @ batch.js?build-number=9104\\&healthcheck-resources=true\\&hostenabled=true\\&locale=en-US\\&plugins.jquery.migrate.load.disabled=false\\&tc-license-setup=true\\&theme.switcher=true\\&user-logged-in=true:63 (anonymous) @ batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:3580 i @ batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:58 fireWith @ batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:58 (anonymous) @ batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:58 (anonymous) @ batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:22 Promise.then r.done @ batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:22 L @ batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:58 when @ batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:58 Confluence.Blueprint.loadDialog @ batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:3580 (anonymous) @ batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:3581 dispatch @ batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:58 v.handle @ batch.js?locale=en-US\\&plugins.jquery.migrate.load.disabled=false:58 89Unchecked runtime.lastError: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received\n"
}
]
},
{
"author": "HaleyWong",
"body": "I tried deploying on another computer and the problem is the same.\n",
"comments": null
},
{
"author": "Shatakshi Mete",
"body": "Hi [@HaleyWong](/t5/user/viewprofilepage/user-id/2076645) \n\nHere are a few things you can try to solve the issue:\n\n1. **Clear Browser Cache:** Sometimes, clearing your browser's cache and cookies can help resolve loading issues. Try doing that and see if the template loads properly afterward.\n\n2. **Disable Browser Extensions:** Certain browser extensions (like ad blockers) can interfere with Confluence. Try disabling them temporarily to see if that fixes the problem.\n\n3. **Try a Different Browser or Incognito Mode:** Switching to a different browser or using Incognito/Private mode can help identify if the issue is browser-specific.\n\n4. **Check Permissions:** Make sure you have the necessary permissions for creating pages using templates in that specific space.\n\n5. **Contact Your Admin:** If none of the above works, there might be an issue with the Confluence instance or add-ons. In this case, reaching out to your Confluence admin might be helpful---they can check if there's a backend issue.\n\nHope one of these tips helps resolve the problem!\n",
"comments": [
{
"author": "HaleyWong",
"body": "1. cleared cache\n\n2. Disabled all extensions\n\n3. have tried different browsers\n\n4. account is administrator privilege\n\n5. I am the administrator\n\n6. Newly installed version without any plug-ins, deployed on other computers and the problem persists.\n"
},
{
"author": "HaleyWong",
"body": "The latest version, after installing and entering the platform, this is the situation, did not do any settings, did not install any plug-ins.\n"
}
]
}
]
| https://community.atlassian.com/t5/Confluence-questions/How-to-solve-the-problem-that-create-from-template-keeps/qaq-p/2817056 | [
"confluence-data-center",
"confluence-server",
"data-center",
"server"
]
|
{
"author": "bharat.c",
"title": "How to grant permission to View Questions of a particular space anonymously?",
"body": "We have a custom space created and we want that people can see the questions asked in that space without logging in. Is it possible to do so? And if yes, What are the steps? Currently If I open the space in incognito tab, I can only see two tabs i.e Overview and Blog. We want that Questions tab should also be there for anonymous users.\n\n![Screenshot 2019-10-16 at 10.56.24 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/69658i665515E7B46B37C0/image-size/large?v=v2&px=999 \"Screenshot 2019-10-16 at 10.56.24 PM.png\")\n"
} | [
{
"author": "Sireesha Dugginapeddi [Appfire]",
"body": "Hi [@bharat.c](/t5/user/viewprofilepage/user-id/3601108)\n\nPlease check the [page restrictions](https://confluence.atlassian.com/doc/page-restrictions-139414.html) of the page you want anonymous users to access. Once you set the restrictions to 'No restrictions', any user can view the page without logging in.\n\nThanks\n\nSireesha\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/How-to-grant-permission-to-View-Questions-of-a-particular-space/qaq-p/1204904 | [
"anonymous",
"cloud",
"space"
]
|
{
"author": "Max Allen",
"title": "'Questions for Confluence' does not work for users of a group despite having access to the space.",
"body": "I have a project Space shared with two groups: *Internal Developers* and *External Clients*.\n\nBoth groups have correct access to the Space, but one group, the *External Clients*, does not have access to 'Questions for Confluence'. For them, the Question Lists are blank, add they are not able to view or add questions.\n"
} | [
{
"author": "Shannon S",
"body": "Hello Max,\n\nThank you for raising this question.\n\nTo confirm, the group External Clients are fully licensed to access Confluence? Could you show me what permissions you have set for them globally and on the space?\n\nRegards,\n\nShannon\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Questions-for-Confluence-does-not-work-for-users-of-a-group/qaq-p/1201949 | null |
{
"author": "Tushar Goswami",
"title": "Anonymous users to VIEW questions",
"body": "I do realise that we [cannot have anonymous users post questions or answers](https://jira.atlassian.com/browse/CONFSERVER-51768).\n\nCan we have anonymous users at least VIEW the questions and answers?\n"
} | [
{
"author": "Diego",
"body": "Hello [@Tushar Goswami](/t5/user/viewprofilepage/user-id/3314744) !\n\nYou are r*++ight to expect this from our plugin++* , Questions for Confluence. There are *++two different ways for us to set this kind of permission++*. It is due to the fact that Confluence Cloud and Confluence Self-hosted work in a different way each.\n\nBefore diving into permissions and setting for the questions, we need to first *++enable anonymous access++* on both platforms. Here is some documentation for that:\n> * ++**[\\[Confluence Server\\] Setting up public access](https://confluence.atlassian.com/doc/setting-up-public-access-156.html)**++\n> * [++**\\[Confluence Cloud\\] Setting up public access**++](https://confluence.atlassian.com/confcloud/setting-up-public-access-934718729.html)\n\nFor Confluence Server, you are able to specifically set permissions for questions. Looking at our documentation provides the steps to set them:\n> * ++**[\\[Confluence Server\\] Permissions -- Allow anonymous users to view questions](https://confluence.atlassian.com/questions/permissions-407724476.html#Permissions-Allowanonymoususerstoviewquestions)**++\n\nTushar, please keep in mind that *++space permissions still apply when questions are created within a specific space++* in Confluence server. Users can only see the questions created there if they have enough permissions to do so. Meaning that you will need to activate anonymous access to spaces in which you need to create public-facing questions.\n\nFor Confluence Cloud, however, permissions behave a little bit differently. Permissions for questions are attached *++directly to spaces where they are created into or to the specific space that is created as soon as you install the plugin.++* The space name is *++Questions for Confluence.++* If you want to set anonymous access to all questions that are created without a specific space as a parent, you need to set the Questions for Confluence space permissions. Here is more detail on this matter:\n> * ++**[\\[Confluence Cloud\\] Permissions](https://confluence.atlassian.com/questionscloud/permissions-738361787.html)**++\n\nHere is a little more detail on permissions for both Confluence server and Cloud:\n> * ++**[\\[Confluence Server\\] Global permissions overview](https://confluence.atlassian.com/doc/global-permissions-overview-138709.html)**++\n> * ++**[\\[Confluence Server\\] Space permissions overview](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html)**++\n> * ++**[\\[Confluence Server\\] Permissions and restrictions](https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html)**++\n> * ++**[\\[Confluence Cloud\\] Global permissions overview](https://confluence.atlassian.com/confcloud/global-permissions-overview-724765488.html)**++\n> * ++**[\\[Confluence Cloud\\] Space permissions overview](https://confluence.atlassian.com/confcloud/space-permissions-overview-724764760.html)**++\n> * ++**[\\[Confluence Cloud\\] Permissions and restrictions](https://confluence.atlassian.com/confcloud/permissions-and-restrictions-724765432.html)**++\n\nThe short answer is: Yes, we can set anonymous access to Questions for Confluence. It is all a matter of setting the permissions for the correct spaces and plugins.\n\nHope this serves as some guidance for your problem, Tushar!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Anonymous-users-to-VIEW-questions/qaq-p/1198770 | [
"anonymous"
]
|
{
"author": "steve_dunn",
"title": "How do I programmatically post a Comment?",
"body": "I'm using the ReST API for QfC to import data from a previous Q\\&A site.\n\nI can see the API allows me to POST Questions and Answers, but what about Comments?\n\nThe docs at: <https://docs.atlassian.com/confluence-questions/rest/index.html> don't mention Comment specifically, but they do mention 'Import', which \\*does\\* mention comments.\n\nThe trouble is, all of the links for 'Import' are broken: <https://docs.atlassian.com/confluence-questions/rest/resource_ImportResource.html>\n\nAre the 'Import' endpoints no longer there, or is the documentation out of date?\n"
} | [
{
"author": "Michael Kuhl _Appfire_",
"body": "Hi Steve - It looks like the API docs pages work now.\n\n![2019-10-07_14-29-02.png](https://community.atlassian.com/t5/image/serverpage/image-id/68660i9E594501538BB397/image-size/large?v=v2&px=999 \"2019-10-07_14-29-02.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/How-do-I-programmatically-post-a-Comment/qaq-p/1197015 | [
"developer"
]
|
{
"author": "Ninroot",
"title": "Search for questions or answers",
"body": "Hi,\n\nIs it possible to search for questions or answer in Confluence Questions? So far, I was only able to find a String matching the title of a question. What about the content of the question? the answers? the comments?\n\nRelated to <https://community.atlassian.com/t5/Questions-for-Confluence/Can-t-search-in-Confluence-Questions/qaq-p/265103?tempId=eyJvaWRjX2NvbnNlbnRfbGFuZ3VhZ2VfdmVyc2lvbiI6IjEuMCIsIm9pZGNfY29uc2VudF9ncmFudGVkX2F0IjoxNTY4NzIzMzc0MjQ3fQ%3D%3D>\n\nThanks\n"
} | [
{
"author": "Ninroot",
"body": "Okay, I found the trick. I was filter by type \\`Questions\\` (thinking that \\`Questions\\` was the name of the product not the actual type of data). After some more tests, it's possible to search for questions / answers when the filter is removed :) \n\n<br />\n\n![Screen Shot 2019-09-17 at 2.39.26 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/66522iB8395CF26A6EBE0B/image-dimensions/317x415?v=v2 \"Screen Shot 2019-09-17 at 2.39.26 PM.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Search-for-questions-or-answers/qaq-p/1180497 | null |
{
"author": "Anthony Sylvester",
"title": "Can a space admin edit questions that were asked in a space?",
"body": "We have a number of Spaces in Confluence, when a question is asked in one space, can the admin of the space edit the question?\n\nThanks for your help\n"
} | [
{
"author": "Fabienne Gerhard",
"body": "Hi [@Anthony Sylvester](/t5/user/viewprofilepage/user-id/351033)\n\nthere is no special permission in questions for confluence for space admins but confluence admins will be able to edit questions, [also the documentation](https://confluence.atlassian.com/questions/permissions-407724476.html).\n\nExperts with an amount of points can [edit questions](https://confluence.atlassian.com/questions/votes-and-experts-407724481.html). Hope this helps!\n",
"comments": [
{
"author": "Anthony Sylvester",
"body": "This did answer my question, however I'm a bit disappointed that space admin's can't manage questions that fall under their own area. It's not a scalable solution for system admin's to manage questions for an enterprise.\n"
},
{
"author": "Fabienne Gerhard",
"body": "Hi [@Anthony Sylvester](/t5/user/viewprofilepage/user-id/351033)\n\nI'm totally with you - you can probably set down requirements for experts. We have special trainings for space admins which include becoming experts in questions. Maybe this is an opportunity for your enterprise too.\n"
}
]
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Can-a-space-admin-edit-questions-that-were-asked-in-a-space/qaq-p/1194369 | null |
{
"author": "Nathan Jones",
"title": "Is there a demo site for Questions for Confluence?",
"body": "Is there a demo site for Questions for Confluence? I'd like to be able to test out some of the basic features without having to install it on an internal server.\n\nI need to know how it handles code blocks,\n\n```\nprivate?static?string?GetThing(){??var?thing?=?DoTheThing(); ??return?thing;}\n```\n\nxml\n\n```\n<SampleXml>\n <ElementA AttributeA=\"Test\" />\n <ElementB/>\n</SampleXml>\n```\n\nanswers, comments, searching, and all that.\n\nWe're using Confluence server.\n"
} | [
{
"author": "DPKJ",
"body": "Atlassian doesn't provide such demo instances.\n\nBest way to try out is install confluence on VM or on your machine and install Questions plugin.\n",
"comments": [
{
"author": "Nathan Jones",
"body": "That is quite unfortunate. Thanks, though.\n"
}
]
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Is-there-a-demo-site-for-Questions-for-Confluence/qaq-p/1164184 | [
"demo"
]
|
{
"author": "steve_dunn",
"title": "Can we configure the base URL that is used for links?",
"body": "Our instance is at \\`http://ourwiki/questions\\`. We'd like it to be (and we'd set up and dns alias/reverse proxy) \\`http://q\\`.\n\nWe could change the dns alias/reverse proxy to achieve this, but I'm guessing Questions would still write out links etc. as \\`http://ourwiki\\\\questions\\`.\n\nIs there a way to configure this?\n"
} | [
{
"author": "Daniel Eads",
"body": "Hey Steve,\n\nYou're right that Confluence is going to write links based on the base URL of the system, and that it's going to use /questions as the path for Confluence Questions. There's not a way to change this path via configuration option. If you were super determined, you might be able to modify some files in the Confluence install directory to get that path to change. I'd not recommend going that path though as it's extremely difficult to get _all_ the right changes made for modifications like that without breaking the application. You'd also risk breaking any future upgrades you need to do as any modifications you make would need to be manually re-applied after an upgrade.\n\nI like that you've looked at and maybe set up some DNS shortcuts already - they're super handy! Doing them by hand is fun but I'd also recommend having a look at some URL shortening / DNS shortcut services you can run on your own infrastructure. [This article is written by a company that offers this service but lays out a pretty good history of these types of services (Go Links) and some open source projects you can deploy.](https://medium.com/@golinks/the-full-history-of-go-links-and-the-golink-system-cbc6d2c8bb3)\n\nCheers, \nDaniel\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Can-we-configure-the-base-URL-that-is-used-for-links/qaq-p/1145648 | [
"atl-adm"
]
|
{
"author": "steve_dunn",
"title": "Why can't I edit other people's posts?",
"body": "A Q\\&A site is a success based on the content in it. That content is provided by the community of users.\n\nThe content should also be governed by the same community of users.\n\nBut I can't even edit any posts.\n\nSome users are not as careful in wording or formatting, and having a Q\\&A site full of grammar errors, spelling errors, formatting issues etc. etc. will be a jarring experience.\n\nMay I suggest looking at StackOverflow and just do what they do. You'll be on to a winner!\n"
} | [
{
"author": "steve_dunn",
"body": "OK, apparently I can, but I need 500 points. I surprised that:\n\n\\* it's not that clear in the product\n\n\\* that nobody here answered this question\n\nIt seems this community is quite sparse and that the product itself doesn't really have much momentum behind it. Or is it just me?\n",
"comments": [
{
"author": "steve_dunn",
"body": "Just found out that it's in a 'reputation feature' that isn't enabled by default...?\n"
}
]
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Why-can-t-I-edit-other-people-s-posts/qaq-p/1144823 | null |
{
"author": "Walter Haas",
"title": "Identify Watchers",
"body": "Hello, \n\nis it possible to idenitfy who is watching Questions as such? \n\nI was setting up new new Space and wanted to create a test question with a new topic that was not used before and where I am the only watcher. Suddenly I got responses from all kind of users who received an email notification about this question. \n\nThank you\n"
} | [
{
"author": "Stephen Sifers",
"body": "Hello Walter,\n\nThere are a few options for finding out who is watching a space within Confluence. Accessing the database is an option, but there are better solutions then directly access the data. There are marketplace apps available which may facilitate this requirement. I was only able to find one free app which helps with listing the watchers of a space. You may find this app at [SpaceAuditor system audit and statistics](https://marketplace.atlassian.com/apps/1212030/spaceauditor-system-audit-and-statistics?hosting=server&tab=reviews).\n\nOther apps which are paid for may be found at [Atlassian Marketplace \\| Watchers \\| Confluence Server.](https://marketplace.atlassian.com/search?hosting=server&product=confluence&query=watchers)\n\nI hope this information proves helpful and you're able to locate a list of all the watches of a space.\n\nRegards, \nStephen Sifers\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Identify-Watchers/qaq-p/1144551 | [
"atl-adm"
]
|
{
"author": "???",
"title": "How can I start using Question for Confluence",
"body": "Hi,\n\nI installed Question for Confluence plugin in version 2.7.9 and my confluence server version is 6.15.6 .\n\nBut I can't find the \"Add new Question\" button!\n\nWhere can I start using the plugin?\n\nThanks,\n\nDanny\n"
} | [
{
"author": "Kris G _Alacriz_",
"body": "Once you login as a user, you should see Questions on the top menu, two buttons left to the Create button. If you click on it, you will be in the Questions page where you can ask questions and review the existing ones.\n\nIf you cannot see the Questions button on the top menu, most likely the installation did not go through correctly or the license has expired. Please verify them in that case.\n\nI hope that helps!\n\nbest regards, \nKris G\n",
"comments": [
{
"author": "???",
"body": "I Updated Universal Plugin Manager to 3.0.5 fixed the problem.\n\nThanks!\n"
}
]
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/How-can-I-start-using-Question-for-Confluence/qaq-p/1141467 | null |
{
"author": "Helen Gosper",
"title": "How does an administrator delete a question in Confluence Cloud?",
"body": "I'm an administrator, but I only see 'comment' and 'edit' options underneath the question.\n\nI have 'all' permissions on the site.\n"
} | [
{
"author": "Shannon S",
"body": "Hello Helen,\n\nSorry to hear you are having issues with your Confluence Questions permissions. What exactly kind of administrator permissions do you have? Are you a Site Admin or a Space Administrator? Can you tell me, do you have Space Admin permissions for the space the question is associated with?\n\nYou may want to [raise a ticket with the Cloud Support Team](https://support.atlassian.com/contact) because they'll be able to have a look directly at your instance and determine what the permissions issue is.\n\nLet me know if you have any questions.\n\nRegards,\n\nShannon\n",
"comments": [
{
"author": "Helen Gosper",
"body": "Hi Shannon\n\nI'm a site admin. The other users testing this with me is a space admin.\n\nI've since discovered that the 'delete' option does in fact appear when the question was asked in the actual 'Questions for Confluence' space itself but not if it was asked in a different space.\n\nWould this make a difference? I'll await your reply before I log a ticket.\n\nthanks\n"
},
{
"author": "Shannon S",
"body": "Hello Helen,\n\nConfluence Questions uses the space permissions to apply its own permissions, so I would start by checking if you are a space admin of the space that contains the question.\n\nIs the person testing with you a space admin for the actual space itself and also does not see the delete button?\n\nRegards,\n\nShannon\n"
}
]
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/How-does-an-administrator-delete-a-question-in-Confluence-Cloud/qaq-p/1140065 | [
"confluence",
"confluence-cloud"
]
|
{
"author": "edwin",
"title": "Link template",
"body": "```\nHow do I share a template with a link?\n```\n"
} | [
{
"author": "Shannon S",
"body": "Hello Edwin,\n\nWelcome to Atlassian Community. It's nice to meet you.\n\nIt's not possible to share a template with a link. If you need someone to edit a specific template, then you will want to tell them the name of the template and where it's located (i.e. which space, or if it's a global template.)\n\nIf you want users to create a specific template, you can use the [Create from Template Macro](https://confluence.atlassian.com/confcloud/create-from-template-macro-724765187.html) in a page.\n\nLet me know if you have any questions about that.\n\nRegards,\n\nShannon\n",
"comments": null
},
{
"author": "Dan Crosby",
"body": "[@Sam Lucas](/t5/user/viewprofilepage/user-id/5105690) I just created a new template and the team that I want to use this is completely non technical. If I can't give them a link that will immediately start a new document based on that template, then I can almost guarantee that they will not use Confluence.\n",
"comments": null
},
{
"author": "Suzanne Kafantaris",
"body": "Atlassian has filled our Confluence with third-party templates that we never use because we can't direct people to them from wiki text. I can't believe I have to write instructions into a wiki page telling people how to go find a template for their documentation instead of just *linking to the danged template*. I get that you want to use an instance instead of the source template (which is, pointlessly, linkable). So how about letting me create a template with a button on the page that lets the user make a quick new copy, so I can at least link to the instance?\n",
"comments": null
},
{
"author": "Dan Crosby",
"body": "Worse yet, because there once was a workaround for doing this as noted by [@Austin G](/t5/user/viewprofilepage/user-id/5221834), Confluence admin's who desire this capability are likely to stumble across old documentation on the Internet and fruitlessly waste a couple hours experimenting with dozens of URL combinations, and wondering what they are doing wrong, and never quite knowing if it is their failure or a true Confluence restriction.\n",
"comments": null
},
{
"author": "Austin G",
"body": "[@Sam Lucas](/t5/user/viewprofilepage/user-id/5105690) it means that you can get a hyperlink to a specific article after you've created it, but there is no way to create that new article using a template by simply clicking a hyperlink. \n\nThe \"create from template\" macro works great from within confluence... But it is limited to within confluence. There used to be a hack way of doing this by using a url template i.e. https://\\[confluence\\]/pages/createpage-entervariables.action?templateId=123456789\\&spaceKey=\\[spaceID\\]\\&title=GPYYNNNN\\&newSpaceKey=\\[spaceKey\\].\n\nBeing able to link from outside sources (say a workflow in slack) lowers the barrier to entry for creating new content pages for the \"less technical\" folk as [@Dan Crosby](/t5/user/viewprofilepage/user-id/5085448) pointed out.\n",
"comments": null
},
{
"author": "Nikhil Owalekar",
"body": "[@Dan Crosby](/t5/user/viewprofilepage/user-id/5085448) A couple of hours? More like a couple of weeks! I have been banging my head against a wall since the create-new-page / link-to-an-existing-page stopped working a couple of months ago. I was a bit relieved to see that it's not just me who tried countless combinations of query parameters, for which I could not find any documentation anywhere ?\n\nI wasn't even using a template. I was just trying to create a new page under a parent page. And now the createpage.action always takes me to a new blank page, even if the page with that name already exists under the parent page. SMH\n\nAt this point I'm seriously considering moving the runbooks outside of Confluence.\n",
"comments": null
},
{
"author": "Austin G",
"body": "I had it implemented and working for awhile. I recently found that there's an error in the redirect though... something gets tied up between the hyperlink URL and the creation of a new page using the template. Errors out and then creates a generic page instead.\n",
"comments": null
},
{
"author": "Dan Crosby",
"body": "All I can say is that I wasted a couple of hours trying to implement those suggestions that I found, and I am not aware of anyone else having success on this lately.\n",
"comments": null
},
{
"author": "Dan Crosby",
"body": "For someone reasonably technical already using Confluence I agree. For non technical users who need extra motivation just to go looking for a button, it can be the difference in whether or not a technology actually gets utilized.\n",
"comments": null
},
{
"author": "Dung L",
"body": "The \"Create from template\" macro will do exactly what is requested here. There's going to be a button instead of a link When clicked will create the a new page from the specified template. The only obstacle is having to specified the templet in the macro instead of just pasting a link.\n",
"comments": null
},
{
"author": "Sam Lucas",
"body": "Hi [@Suzanne Kafantaris](/t5/user/viewprofilepage/user-id/4874093) ! Great feedback here! I am the new Templates lead and excited to dig into our wonderful community feedback!\n\n* Have you explored using the Create From Template Macro? This way, you can add a button to your pages that lets a user immediately create a new page with your defined template of choice!\n* Can you help me understand what \"I get that you want to use an instance instead of the source template (which is, pointlessly, linkable)\" means? I am really curious here.\n\nThank you so much for your time! I see that sharing templates is very important to our users.\n",
"comments": null
},
{
"author": "Rory Partalis",
"body": "Agreed. Too many templates and not easy to direct people to the right template to use. Would be nice if they could be linked somehow.\n",
"comments": null
},
{
"author": "Jules",
"body": "Ditto\n",
"comments": null
},
{
"author": "Sarah",
"body": "Checking in to see if this is still the case or if there is now a way to do this?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Link-template/qaq-p/1144299 | [
"confluence",
"confluence-cloud",
"moderators"
]
|
{
"author": "brijesh.panchal",
"title": "i want to document all technical questions. topic wise and categorise it. how do i do it__",
"body": "We are telecomm based system intergrator company and want to create technical questions and answer for reference to all employes. just need basic step by step guidance how do i proceed with this.\n"
} | [
{
"author": "Dave Theodore [Coyote Creek Consulting]",
"body": "Have a look at [Confluence Questions](https://www.atlassian.com/software/confluence/questions). It's designed to do this sort of thing from within Confluence.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/i-want-to-document-all-technical-questions-topic-wise-and/qaq-p/1120567 | null |
{
"author": "Eladio Abquina",
"title": "How to access Questions for Confluence via REST API",
"body": "Re-opening this question about accessing API. \n\nI can access the confluence WIKI api for pages using this URL: \n\n<https://your.confluence.com/wiki/rest/api/content> \n\nIn the new version of Questions, what will be the new endpoint?\n"
} | [
{
"author": "Shannon S",
"body": "Eladio,\n\nThank you for contacting us about this. I don't expect the endpoint to change but you will be able to confirm it for sure from the [REST API Documentation](https://developer.atlassian.com/server/confluence/confluence-rest-api-examples/).\n\nYour example URL uses a Server URL mixed with the Cloud formatting; could you tell me if you're asking about Server or Cloud? If Server, which version are you referring to specifically?\n\nRegards,\n\nShannon\n",
"comments": [
{
"author": "Eladio Abquina",
"body": "Shannon, \n\nWe are using Cloud. I realized that REST API for cloud has been removed. Is it still the case? I wonder what can be our alternative.\n"
},
{
"author": "Shannon S",
"body": "Eladio,\n\nThank you for confirming that you are on Cloud. The REST API for Confluence Questions has indeed been removed. The below blog touches on features that have been removed or changed.\n\n* [Functionality update and moving to our new cloud infrastructure](https://confluence.atlassian.com/questionscloud/blog/2017/07/functionality-update-and-moving-to-our-new-cloud-infrastructure)\n\nAnd from our FAQ:\n\n* [Confluence Questions API](https://confluence.atlassian.com/questionscloud/confluence-questions-faq-738361810.html)\n\nThere's no REST API for the Cloud version of Questions for Confluence. We'll update you if this changes.\n\nA feature request was created to return the feature, which you are welcome to vote on and watch for updates:\n\n* [CONFCLOUD-58733](https://jira.atlassian.com/browse/CONFCLOUD-58733) *Make Confluence Questions REST APIs available again*\n\nAs a workaround, it appears that you might be able to use CQL search within the Confluence REST API to access the questions. These details are available at the [Developer Community: Confluence Questions Access via REST API](https://community.developer.atlassian.com/t/confluence-questions-access-via-rest-api/28234).\n\nLet me know if you have any questions about that.\n\nRegards,\n\nShannon\n"
}
]
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/How-to-access-Questions-for-Confluence-via-REST-API/qaq-p/1121395 | [
"atl-adm",
"confluence",
"developer"
]
|
{
"author": "Shawn Connelly",
"title": "Confluence Question Macro is Flawed! Fails on hyphenated topics.",
"body": "Every few weeks a colleague will waste time trying to make the Confluence Question List macro work... before asking me for help. \n\nThe problem is with topics, \"Separate each topic with a comma\" and the fact that adding more than one topic, separated by a comma automatically employs an \"AND\" operator between each topic. In 99% of the cases that I've worked on, this was an undesirable behavior. Atlassian either needs to change this to a more useful \"OR\" operator, or even better, allow the end user to select the appropriate operator.\n\nThank you.\n"
} | [
{
"author": "Shawn Connelly",
"body": "**Update!** After additional experimenting, I realized (or was reminded) of a bug that affects labels, tags, topics that have hyphenation. \n\nIf the hyphen is replaced with an underscore, then the *Questions List* macro works and applies the \"OR\" operator. \n\n<br />\n",
"comments": [
{
"author": "Shannon S",
"body": "Hello Shawn,\n\nThank you for bringing this up. I just want to clarify this behavior with you.\n\nFirst, you mentioned you were reminded of this bug, but I wasn't able to find the specific bug ticket you're referring to. Do you happen to have the link to that ticket?\n\nFrom my understanding, you're having difficulty with any topics with an underscore (_) in the name when using the Questions List macro. However, if I create a topic with an underscore, I am not able to replicate the behavior you're seeing. It simply lists the items with the topic that I have entered (example human_resources).\n\nIn the Questions List macro itself, you can specifiy AND/OR using this selection:\n\n![Screenshot 2019-07-10 at 14.02.23.png](https://community.atlassian.com/t5/image/serverpage/image-id/60177iDB3E847E4C1BD41F/image-dimensions/354x163?v=v2 \"Screenshot 2019-07-10 at 14.02.23.png\")\n\nIf I have misunderstood your problem, please feel free to clarify, as well as providing screenshots of the issue and your Confluence and Confluence Questions version numbers.\n\nRegards,\n\nShannon\n"
},
{
"author": "Shannon S",
"body": "Hello Shawn,\n\nMy apologies; I saw your other thread as well and noticed you are on the Cloud version of Confluence questions.\n\nI am able to replicate this behavior only on the Cloud version and not the Server version, and discovered it is this bug:\n\n* [CONFCLOUD-66339](https://jira.atlassian.com/browse/CONFCLOUD-66339) *Not possible to search for topics with special characters in Questions List macro*\n\nPlease click **This affects my team** and you will automatically be updated when the issue is resolved.\n\nI will be replying on your other thread in a moment so I thank you for your patience in this matter!\n\nRegards,\n\nShannon\n"
}
]
},
{
"author": "Shawn Connelly",
"body": "Alternative solution is to place a search URL on the page, like this: \n\nhttps://++team++ .atlassian.net/wiki/dosearchsite.action?cql=space+%3D+%22++SPACE++ %22+and+type+%3D+%22ac%3Acom.atlassian.confluence.plugins.confluence-questions%3Aquestion%22+and+label+%3D+%22*label1* %22+**or** +label+%3D+%22*label2* %22\\&search_id=dynamicID \n\nThe one caveat to embedding this URL in a Confluence page is that the first click results in a \"**Page Not Found** \" error. One needs to select the URL and enter again to see results. I think the error is related to the dynamic search ID. :( \n\nAt the very least, it would be nice to know how to avoid the initial Page Not Found error. \n\nAre there any other work-arounds to automatically list label specific Confluence Questions? \n\n<br />\n\nThank you. :)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Confluence-Question-Macro-is-Flawed-Fails-on-hyphenated-topics/qaq-p/1112159 | [
"cloud",
"macro"
]
|
{
"author": "Fabienne Gerhard",
"title": "[Excerpt include macro] Any way to use the Excerpt include macro in Questions for Confluence",
"body": "I was wondering if there is a way to use the same macros (or addons, or plugins or how they are called) in Questions for Confluence as in Confluence itself.\n\nProblem is - we had an interesting and huge question in an comment asked - I copied this question to Question 'space' assigned the right topics and linked to the according space. Now question was answered - but in the comments.... I would love to also have the answer in question. I thought about using Excerpt and Excerpt Include macro.... Excerpt would work in Comment but I couldn't find a way to get the macro work in Questions.\n\nDo you have an idea?\n"
} | [
{
"author": "Shannon S",
"body": "Fabienne,\n\nThank you for contacting us! Although I can see how that would be very useful, it is not currently possible to embed Confluence Macros within the Confluence Questions add-on.\n\nI've created a feature request for this below:\n\n* [CONFSERVER-58301](https://jira.atlassian.com/browse/CONFSERVER-58301) *Provide the ability to use macros within Confluence Questions*\n\nPlease vote on the request to show your interest in it. You can watch it in order to be updated of any progress or changes.\n\nLet me know if you have any questions about that.\n\nRegards,\n\nShannon\n",
"comments": [
{
"author": "Fabienne Gerhard",
"body": "Thanks [@Shannon S](/t5/user/viewprofilepage/user-id/510046) for your help - I could imagine that might ne useful for other users to for better include questions. Gonna vote for it as soon as I'm back in office.\n\nWish you a nice weekend\n"
}
]
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Excerpt-include-macro-Any-way-to-use-the-Excerpt-include-macro/qaq-p/1083323 | null |
{
"author": "Janeka Handford",
"title": "Non-admin users cannot download attachments on a question",
"body": "Hello!\n\nI have admin users and non-admin users. Any user thats an admin can view and download any attachments thats posted to a question. However, if you are a non-admin user - but have permissions to the space/page - they cannot download the attachment. Users get a 404. Using the same link - but with an admin account - the URL for the attachment works. Any thoughts on what could be causing this?\n\nThanks!\n\nJaneka\n"
} | [
{
"author": "Jennifer Hemmens",
"body": "Have you tried changing the attachment rights in the space permissions? These are to add or delete attachments so not necessarily to download them, but might be causing the problem anyway. So you could try changing them for non-admin users and see what happens!\n",
"comments": [
{
"author": "Janeka Handford",
"body": "Yes. The attachment rights in the space permissions are set correctly. And I took a non-admin user and added them to the admin group and they are able to click on the attachment, view and download.\n\nAny other thoughts as to why this could be happening?\n"
},
{
"author": "Janeka Handford",
"body": "even for non-admin users - i have \"add\" attachment selected and under \"view\" its selected. But non-admin users cannot view or download ANY attachments thats posted under a question. the issue only happens with Questions for a Space\n"
}
]
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Non-admin-users-cannot-download-attachments-on-a-question/qaq-p/1078359 | null |
{
"author": "Frank Connolly",
"title": "Is there a way to edit other users Questions?",
"body": "Within the Questions section of Confluence users often ask Questions within a Space I am an owner of. I encourage people to use the Questions feature however the questions can be poor quality. Currently there is no way for me as an owner to edit the question on their behalf to make it more readable (code snippets within macros etc).\n\nInstead I have to comment on the question and hope the person is responsive.\n\nIs there any current feature or incoming feature that would allow owner editing of Questions?\n"
} | [
{
"author": "Bruno Costa",
"body": "Hello Frank,\n\nTo the best of my knowledge Users with Confluence Administrator permissions can edit other users' questions. Being an admin of a particular space is not enough.\n\nThere is however the option to enable curation of questions and answers by other users based on their reputation points. \nThis is mentioned in the last sub-section of the Permissions page of the Questions for Confluence Documentation: \n<https://confluence.atlassian.com/questions/permissions-407724476.html?_ga=2.260650381.1491465428.1557733460-565648121.1556781755#Permissions-RepBasedPermissions> \n\nUsers with 500 points can edit another user's question, answer or comment if the reputation based permissions is turned on by the Confluence Admins.\n\nAs per the above page, to turn on reputation based permissions:\n\n1. Go to  \\> **General Configuration** \\> Confluence Questions**Customisation**.\n2. Select **Reputation Based Permissions**\n3. Choose **Save**.\n\nI understand that this is not the answer to your question, as turning on reputation based permissions will allow other users to also edit the questions not only you on the Space that you administer. However this might be a workaround solution that works for your scenario.\n\nSince I was not able to find any existing Suggestion for such a feature, I do not believe this, allowing a Space administrator to edit questions, has been considered yet.\n",
"comments": [
{
"author": "James Bedwell",
"body": "Hi [@Bruno Costa](/t5/user/viewprofilepage/user-id/3149952) - is there a mechanism for creating a Confluence Administrator who ONLY has the ability to administrate questions and nothing else? We are wanting to create super users who can administrate our Confluence Questions plugin but nothing else - and the Reputation Based Permissions doesn't really work for us as we don't want anyone else editing questions and answers.\n"
},
{
"author": "Bruno Costa",
"body": "Hello [@James Bedwell](/t5/user/viewprofilepage/user-id/3262516) ,\n\nSorry I only noticed this latest question today.\n\nUnfortunately the only [permission level you can set for Questions](https://confluence.atlassian.com/questions/permissions-407724476.html) is the access to it, by enabling or disabling the \"Use Confluence Questions\" for particular groups. \nThere is no administration rights specific for Questions, it uses the same admin groups and admin permissions set for Confluence.\n\nRegards, \nBruno\n"
}
]
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Is-there-a-way-to-edit-other-users-Questions/qaq-p/1067599 | null |
{
"author": "a_boltro",
"title": "Do you have closed status in Questions?",
"body": "If there is accepted answer do you need close question afterwards?\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "No. The answer shows the question as needing no more attention. You can \"close\" it if you want, but the answer is the important thing.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Do-you-have-closed-status-in-Questions/qaq-p/1055163 | null |
{
"author": "steve_dunn",
"title": "Is it possible to get the notifications bar similar to what StackOverflow has?",
"body": "e.g. this on StackOverflow:\n\n![so.png](/t5/image/serverpage/image-id/52307iFB04C80CF1507F6F/image-size/large?v=v2&px=999 \"so.png\")\n\nThis shows change in reputation points, and any of my questions that have new answers/comments or answers that have new comments.\n\nWe're trialling CQ and I feel that this is a vital ingredient that is missing that will stop our usage from gaining the critical mass to be a success.\n\nWithout this, users have to hunt around for these things, which a lot of users won't do. They also won't read the notification e-mails as our company already drowns in automated e-mails!\n\nI was looking at the REST API and thought that might help, but there doesn't seem to be a way of knowing when the user last visited the site so that we could develop a plugin to search for their questions/answers that have been modified since their last visit.\n\nAny advice welcome!\n"
} | [
{
"author": "steve_dunn",
"body": "No, it's not possible. For anyone else thinking of taking the time to suggest a feature or improvement, consider that nearly everything submitted is in the state of 'gathering interest'\n\nIt's seem Questions for Confluence is a product that they don't wish to support or improve.\n\nIt would be better if this product didn't exist at all, that way we could justify spending a bit extra and getting StackOverflow. But as it is, the bean counters simply say 'use Atlassian, it's cheaper'.\n",
"comments": null
},
{
"author": "Stephen Sifers",
"body": "Hello Steve and welcome to the Community!\n\nGlad to hear you're trying out Confluence Questions. The idea of having a feature similar to StackOverflow menu bar is an interesting one. I sifted through all of our Feature requests for Confluence questions and did not find one similar to this. With this said I have created a feature request on your behalf for this idea. You may find this request at [CONFSERVER-58222](https://jira.atlassian.com/browse/CONFSERVER-58222). I was unable to set you as the reporter right now since you currently don't have an account within that system. I will check back to see if you've created an account and set you as the reporter.\n\nThere is another feature request that looks to add gamification to Confluence Questions. This feature request may be found at [CONFSERVER-51760](https://jira.atlassian.com/browse/CONFSERVER-51760). We would suggest you vote and watch this question to receive updates.\n\nFor the item of extending the REST API I have also created a feature request for this. You may find this request at [CONFSERVER-58222](https://jira.atlassian.com/browse/CONFSERVER-58222). Same would apply, vote and watch for future updates.\n\nWhile this does not provide an answer to a workaround to get what you need, we hope you that you understand we take this type of feedback and ideation very seriously and want to ensure you know we consider all ideas when adding functionality to the product.\n\nRegards, \nStephen Sifers\n",
"comments": [
{
"author": "steve_dunn",
"body": "Thanks, I left a comment on the ticket. It seems nobody is interested in it, which I find surprising; the lack of it really does create a disjointed UX\n"
}
]
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/Is-it-possible-to-get-the-notifications-bar-similar-to-what/qaq-p/1064972 | [
"atl-adm",
"atlassian-marketplace",
"confluence"
]
|
{
"author": "Burke Autrey",
"title": "User getting \"Unauthorized Action\" when trying to select a topic for a Question",
"body": "User getting \"Unauthorized Action\" when trying to select a topic for a Question. Sees the list of topics but selecting any of them gives the \"Unauthorized Action\". I can't find anywhere to authorize selecting of topics.\n"
} | [
{
"author": "Shannon S",
"body": "Hi Burke,\n\nThank you for reaching out on Community! Let's see what we can find out about this error.\n\n1. Could you tell me what version of Confluence and Confluence Questions you're using? Does this occur with only certain users?\n2. Does the user have permissions to the space where the topic is based? Are they able to select other topics?\n3. Do they encounter any other issues while using Questions?\n4. If other users are able to select the topic, can you compare the permissions of the two and see if you find any patterns?\n\nThank you for your help!\n\n<br />\n\nRegards,\n\nShannon\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Questions-for-Confluence/User-getting-quot-Unauthorized-Action-quot-when-trying-to-select/qaq-p/1045293 | null |
{
"author": "Ryan Hartmann",
"title": "How to Format Team Calendar Widget so Days Are Evenly Spaced",
"body": "Hello :)\n\nI'm trying to embed a Team Calendar on a space in Confluence, and while I can set it up and embed it just fine, I cannot ever get the last day of the week to keep the same dimensions as all other days. For example, if I include weekends, the column for Saturday is always thinner than the columns for other days; if I hide weekends, the column for Friday then shows as thinner than other day columns.\n\nI've tried adjusting both height and width, but no matter the dimensions I choose, the column for the final day of the week always appears off.\n\nIt's not a particularly big problem, other than it simply doesn't look very good, but if there's something I can do to fix it I would really appreciate knowing.\n\nThank you for any assistance you can provide!\n"
} | [
{
"author": "Srinatha T",
"body": "Hi [@Ryan Hartmann](/t5/user/viewprofilepage/user-id/4987864) ,\n\nWelcome to Atlassian community.\n\nWe have a feature request raised to auto adjust the size of the calendar. I think this will take care of your issue. At this moment I do not see any work around.\n\n* [CONFSERVER-50294 - Auto Adjust the Horizontal and Vertical Size of Calendar and Timeline Views Based on the Screen Resolution](https://jira.atlassian.com/browse/CONFSERVER-50294)\n\nYou might want to vote on the same.\n\nThanks,\n\nSrinath T\n",
"comments": [
{
"author": "Ryan Hartmann",
"body": "Hi Srinath,\n\nThanks for the response! It looks like that feature request was closed out in 2018 due to \"limited interest\"? Bummer.\n"
}
]
}
]
| https://community.atlassian.com/t5/Team-Calendars-for-Confluence/How-to-Format-Team-Calendar-Widget-so-Days-Are-Evenly-Spaced/qaq-p/2080467 | [
"server"
]
|
{
"author": "Jason Rangel-Woolfork",
"title": "Unable to Edit/Delete on Calendar",
"body": "Current editors are unable to remove/edit certain existing event types on the calendar. We can move the event anywhere on the calendar but cannot change or remove.\n"
} | [
{
"author": "burton_roger2",
"body": "We have a similar issue occurring with users unable to remove an earlier created event on the calendar. They are able to edit the event.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Unable-to-Edit-Delete-on-Calendar/qaq-p/2072003 | [
"cloud"
]
|
{
"author": "Dextene Ellinis",
"title": "Calendar Issue",
"body": "Something has changed in the calendar. You could hover over the calendar entry and it would allow you to edit or delete the entry. Now you have to press shift and click on the entry to edit it. Can it be changed back as this is now very frustrating?\n"
} | [
{
"author": "DJohnson",
"body": "We are seeing this issue too on pages using the Calendar Macro -- \n\nWe can edit using shift+click but cannot delete a specific event. \n\n***However, for us, if you go to the Space Calendar view, the trashcan will appear and then you can delete the event.\n![JIRA.png](https://community.atlassian.com/t5/image/serverpage/image-id/205003iFF665AB0A6307D98/image-size/large?v=v2&px=999 \"JIRA.png\")***\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Calendar-Issue/qaq-p/2070324 | null |
{
"author": "iuk_uk-halle_de",
"title": "Team-calendar Restrictions",
"body": "Is there a possibility to restrict Users from changing existing events. They should be able to add events but not to delete or change them. Otherwise is it possible to lock events from changes? \nWould be quite helpful!\n"
} | [
{
"author": "Srinatha T",
"body": "Hi [@iuk_uk-halle_de](/t5/user/viewprofilepage/user-id/4790217) ,\n\nWelcome to Atlassian community.\n\nYes, you can restrict the calendar from edit. Below KB has the info. go through the same.\n\n* [Restrict-a-calendar](https://confluence.atlassian.com/teamcal/restrict-a-calendar-660737259.html)\n\nI hope the above info helps. Have a good day!\n\nThanks,\n\nSrinath T\n",
"comments": [
{
"author": "iuk_uk-halle_de",
"body": "Hi, thank you for your answer. But isnt this way to restrict from editing and adding new events? I want that users can add events but not edit them afterwards.\n"
},
{
"author": "Srinatha T",
"body": "[@iuk_uk-halle_de](/t5/user/viewprofilepage/user-id/4790217) I doubt thats possible. When user is giving Add event previlage by default it will allow them to edit it.\n"
}
]
}
]
| https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Team-calendar-Restrictions/qaq-p/2060681 | [
"server"
]
|
{
"author": "tuojiao",
"title": "calendar shows all events which I donot want to show",
"body": "![Capture.PNG](/t5/image/serverpage/image-id/202700i4FED098EEE0FF588/image-size/large?v=v2&px=999 \"Capture.PNG\")\n\nCreate a calendar in the Confluence header, but after the other colleague view his calendars, click \"*Calendars\"*in space sidebar, it shows all calendars.\n\nhow to show only one calendars in space sidebar? thanks\n"
} | [
{
"author": "Srinatha T",
"body": "Hi [@tuojiao](/t5/user/viewprofilepage/user-id/4872229) ,\n\nWelcome to Atlassian community.\n\nYou can add restriction to a calendar. This way you can decide whom to allow and whom not to allow. Below article has the steps. You can go through the same.\n\n* [Restrict-a-calendar](https://support.atlassian.com/confluence-cloud/docs/restrict-a-calendar/)\n\nI hope the above info helps. Have a good day!\n\nThanks,\n\nSrinath T\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Team-Calendars-for-Confluence/calendar-shows-all-events-which-I-donot-want-to-show/qaq-p/2059274 | [
"cloud"
]
|
{
"author": "pan chen",
"title": "Watermark for Confluence",
"body": "Watermark for Confluence\n"
} | [
{
"author": "Ollie Guan",
"body": "Hi [@pan chen](/t5/user/viewprofilepage/user-id/4969151) ,\n\nConfluence does not have this feature, you need to extend it through some plugins, such as\n\n[https://marketplace.atlassian.com/apps/1219637/watermark-for-confluence?hosting=datacenter\\&tab=overview](https://marketplace.atlassian.com/apps/1219637/watermark-for-confluence?hosting=datacenter&tab=overview)\n\n[https://marketplace.atlassian.com/apps/1224021/gears-watermark-for-confluence?hosting=server\\&tab=overview](https://marketplace.atlassian.com/apps/1224021/gears-watermark-for-confluence?hosting=server&tab=overview)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Watermark-for-Confluence/qaq-p/2058386 | null |
{
"author": "pan chen",
"title": "How is the file in the space limited to viewable but not downloadable?",
"body": "??????????????????????\n"
} | [
{
"author": "Ollie Guan",
"body": "Hi [@pan chen](/t5/user/viewprofilepage/user-id/4969151) ,\n\nA few tweaks can be tried but cannot be done completely.\n\ne.g.\n\n<https://community.atlassian.com/t5/Confluence-articles/Disable-attachments-download-export-print-and-other-functions-in/ba-p/1661171>\n\nOf course, third-party plugins are also optional.\n\n[https://marketplace.atlassian.com/apps/1223807/gears-more-permission-for-confluence?hosting=server\\&tab=overview](https://marketplace.atlassian.com/apps/1223807/gears-more-permission-for-confluence?hosting=server&tab=overview)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Team-Calendars-for-Confluence/How-is-the-file-in-the-space-limited-to-viewable-but-not/qaq-p/2057100 | null |
{
"author": "Gian Paul Cruz del Valle",
"title": "how to subscribe to a third party Calendar",
"body": "My company has its on intranet site and we are just getting started with Confluence and JIRA. I have been trying to subscribe to the calendar adding the URL but shows an error for the user name and password...\n\nI thought the User/pass was for the confluence site but seems like is not the case. Even though, those boxes are not \"required\" because there is no \\*. Do you think that the user/pass is for the intranet site?\n\nThanks for the help\n"
} | [
{
"author": "Srinatha T",
"body": "Hi [@Gian Paul Cruz del Valle](/t5/user/viewprofilepage/user-id/4966909) ,\n\nWelcome to Atlassian community.\n\nRefer to the below KB article it has all the info on how you can subscribe to other calendars from confluences teams calendar. Once synced it should work.\n\n1. [Subscribe-to-team-calendars-from-third-party-calendars](https://confluence.atlassian.com/teamcal/subscribe-to-team-calendars-from-third-party-calendars-273285883.html)\n\nI hope above info helps . Have a good day!\n\nThanks,\n\nSrinath T\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Team-Calendars-for-Confluence/how-to-subscribe-to-a-third-party-Calendar/qaq-p/2054412 | null |
{
"author": "anoop jain",
"title": "How do i sort the events on calender based on event types",
"body": "I need to sort the events based on event types. please help me.\n"
} | [
{
"author": "Srinatha T",
"body": "Hi [@anoop jain](/t5/user/viewprofilepage/user-id/4948382) ,\n\nWelcome to Atlassian community.\n\nOut of the box i do not think we have any option to do that. We have some open requests to have this feature. You might want to vote for the below.\n\n* [CONFSERVER-49083 - Order Event Types in Team Calendar key](https://jira.atlassian.com/browse/CONFSERVER-49083)\n\nHave a good day!\n\nThanks,\n\nSrinath T\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Team-Calendars-for-Confluence/How-do-i-sort-the-events-on-calender-based-on-event-types/qaq-p/2040432 | null |
{
"author": "Addie Hutchins",
"title": "gather dates into one list",
"body": "In our pages, we have the marco //date entered to show the last time something edited.\n\nWe only use the dates on outstanding items.\n\nIs there any way to get all these dates, throughout the space, into one page as a checklist?\n\nFor example:\n\n* Check on this process //date\n* Last time we called Mark //date\n* Last time this was executed //date\n* Waiting on documents //date\n\nIs there a way I can get all these dates, from every page in the space, on one page for a quick overview?\n"
} | [
{
"author": "Brant Schroeder",
"body": "[@Addie Hutchins](/t5/user/viewprofilepage/user-id/4697769) You would need to update the pages and add the dates listed above into a page properties macro. This way you could use the page properties macro report to return the information on a single page.\n\n<https://support.atlassian.com/confluence-cloud/docs/insert-the-page-properties-macro/>\n\n<https://support.atlassian.com/confluence-cloud/docs/insert-the-page-properties-report-macro/>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Team-Calendars-for-Confluence/gather-dates-into-one-list/qaq-p/2030775 | [
"cloud"
]
|
{
"author": "Elisa",
"title": "Can you export Team Calendars to excel?",
"body": "Is it possible to export Team Calendars to excel without having to subscribe via another application (e.g. Outlook)?\n"
} | [
{
"author": "Elizabeth Barr",
"body": "Team Calendars [export as a .](https://support.atlassian.com/confluence-cloud/docs/export-to-other-calendars/)[ics file](https://support.atlassian.com/confluence-cloud/docs/export-to-other-calendars/). A quick internet search shows some third-party tools can convert this file type to Excel, but I don't believe there is a way to do it directly from Team Calendars.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Can-you-export-Team-Calendars-to-excel/qaq-p/2021019 | [
"cloud"
]
|
{
"author": "Edward Quan",
"title": "Is it possible to trial Team Calendars if on the Standard plan?",
"body": "The subject says it all!\n\nIs it possible to trial the Team Calendars functionality if on a Cloud Standard plan?\n\nMany thanks in advance.\n"
} | [
{
"author": "Laura Holton _ACE Rotterdam_",
"body": "Hi [@Edward Quan](/t5/user/viewprofilepage/user-id/4906977) ?\n\nWelcome to the Community! That's a great question, Team Calendars is a built in feature of Confluence Premium and is unfortunately only available to those on the Premium Plan. Depending on whether you have trialled Confluence Premium before you may be able to sign up to a [7 day free trial here](https://www.atlassian.com/software/premium).\n\nI hope this helps but if you have any other questions just ask away ?\n\nAll the best,\n\nLaura\n",
"comments": null
},
{
"author": "Ed Gaile _Atlanta_ GA_",
"body": "Hey Edward - I don't believe so. Team Calendars requires Cloud Premium licensing.\n\n-Ed\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Is-it-possible-to-trial-Team-Calendars-if-on-the-Standard-plan/qaq-p/2017972 | [
"cloud"
]
|
{
"author": "Shawn Doyle - ReleaseTEAM",
"title": "What to do when your trademark company name is already taken?",
"body": "We have a client who wants to use their official trademarked corporate name as their Atlassian instance name. Unfortunately, it has already been taken. The name itself doesn't appear to have any connection, from what we can tell, to the other customer, but they are using it.\n\nGiven that it's been first come first serve with instance names, I can see this happening more and more, and maybe even abused by cybersquatters.\n\nI'm curious, has anyone hit up against this problem and if so, how did you address it?\n"
} | [
{
"author": "Kieren _SmolSoftware_",
"body": "For large customers, Atlassian support have been known to help in these situations, but it's really dependent on each customer and there's no guarantee they can actually do anything.\n\nAs you said, their policy is first come first served. There are other policies that might be used to help tho, such as removing sites that haven't been logged into for 90 days. Or cleaning up sites that don't have any products attached to it.\n\nBest thing is to reach out to Atlassian support and ask.\n\n-Kieren\n\nCo-Founder @ Smol Software \\| Ex-Atlassian\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/What-to-do-when-your-trademark-company-name-is-already-taken/qaq-p/2648210 | [
"confluence-cloud",
"instance",
"jira-cloud"
]
|
{
"author": "Aubrey Gardi",
"title": "What courses should I take through Atlassian University",
"body": "I am new to Atlassian and need advise as far as what certifications I should be obtaining. I was recommended by a friend to get certified through Atlassian as it could be a good option to get a job that offers good pay, health benefits, and opportunity to work remotely without having a college degree.\n\nI have started studying the courses offered by Atlassian U but need some help as to which course and certifications I should be pursuing. I assume I'll need to complete all of the associate courses but as far as the professional course certifications, would I just need to pick one of the many options or do I need to complete all of them. Each professional course is $270 for the course and an exam voucher so I trying to prevent making an expensive mistake if I only need to take one.\n\nI also would love to know if these certifications could be an equivalent to a college degree? Would getting certified through Atlassian allow me to immediately start applying for jobs or is there more I need to do beforehand?\n"
} | [
{
"author": "Carla Ann Rowland",
"body": "I concur with [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470) start with basics and use the tool. Certification as a project manager will give you a good basis. Cloud is very popular but if you have ambitions to work in the US Government sector that is still Data Center based for most part.\n\nMy recommendation also is to stick to one platform until you have more experience because the two platforms, Data Center vs. Cloud, don't operate the same way so I would not want you to frustrate yourself trying to remember the different how to's in each environment.\n",
"comments": null
},
{
"author": "Ste Wright",
"body": "Hi [@Aubrey Gardi](/t5/user/viewprofilepage/user-id/5455585)\n\nI can't guarantee you need certifications to land a role within the Atlassian ecosystem, but it definitely helps! You'd be best to check jobs in your area, and see what their requirements are.\n\nThe certifications aren't similar to college degrees either - they're designed to help you learn the fundamentals, and then test you understand them!\n\n---\n\nI would recommend...\n\n* Start with the free courses, as a good way to learn the fundamentals - <https://university.atlassian.com/student/catalog/list?category_ids=21734-free-training>\n* Take advantage of the free licensing you can get, to help you learn. Many products have free license tiers, including Jira Software, Jira Work Management, Jira Service Management, and Confluence\n* In terms of certifications, I would start with the [associate certifications](https://university.atlassian.com/student/catalog/list?category_ids=33661-associate-certifications), before moving onto the [professional certifications](https://university.atlassian.com/student/catalog/list?category_ids=21735-professional-certifications)\n* In terms of professional certifications, [Managing Jira Projects for Cloud](https://university.atlassian.com/student/activity/840992-acp-620-managing-jira-cloud-projects-certification?sid=af23ef1c-9f90-4a09-912f-1c12e6dfab73&sid_i=0) is the one I'd suggest starting with\n\n---\n\nAnother good way to increase your skills is the Community itself! You can look at questions and help find solutions for other users; it's a good way to get experience using real-life scenarios.\n\nSte\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/What-courses-should-I-take-through-Atlassian-University/qaq-p/2643852 | null |
{
"author": "Zack Howard",
"title": "Migrating my Atlassian University account to a personal email/account",
"body": "Hello, I am not sure where exactly I should be posting this, hoping this is the right place.\n\nBasically, I will be exiting my company at the end of this month. However, I have completed various trainings and acquired a badge or two through my Atlassian University account, which was set up using my company email.\n\nIs there any way for me to transfer my profile to a personal account that is not linked to the company? I would like to avoid having to redo the courses I have completed.\n\nThanks!\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@Zack Howard](/t5/user/viewprofilepage/user-id/5076167)\n\nHave you tried modifying your personal email in the Atlassian Certification portal?\n\n1. Go to <https://www.certmetrics.com/atlassian/default.aspx>\n2. Select the *Contact Info*tab\n3. Change your personal email address\n\nOnce you've done this, I would then test if you can login with your personal account.\n\nIf not, and it's still under your company Atlassian account, I'd contact Atlassian Support for more assistance - <https://support.atlassian.com/contact/#/>\n\nSte\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Migrating-my-Atlassian-University-account-to-a-personal-email/qaq-p/2640744 | null |
{
"author": "AbdulAzeez Olanrewaju",
"title": "How true is this Re-typing Job from Atlassian",
"body": "A friend got a job offer from this company, she was told to retype a PDF of about 133 pages and get a payment of 4,800 pounds. Please how true is this? \n\nI hope someone helps us out! \n\nI shaded some stuff out, just be sure if this is true. \n\n![Screenshot 2024-03-05 181030hhh.png](https://community.atlassian.com/t5/image/serverpage/image-id/310326i6C46D83BF16A4C0D/image-size/large?v=v2&px=999 \"Screenshot 2024-03-05 181030hhh.png\")\n"
} | [
{
"author": "Andy Heinzer",
"body": "This is not a legit message from Atlassian. We do not use gmail.com addresses for official correspondence. Unfortunately, we have seen similar scams that have been impersonating themselves as being from the Atlassian Community or Atlassian itself.\n\nCould you please report that specific email address directly to Gmail by using the form in <https://support.google.com/mail/contact/abuse?hl=en>\n\nThank you.\n",
"comments": [
{
"author": "AbdulAzeez Olanrewaju",
"body": "Thanks. I really appreciate it.\n"
},
{
"author": "Gifty Gyamfi",
"body": "Same thing was sent to me, I communicated with the person one Zangi and the person sent me the forms to fill but I have not filled it, I told the person to give me a video call so we do video interview before I can proceed. They even told me that I will have to pay ?80 to get a freelancer ID card. I have all the chat.\n\nWhen I spoke about the video call they have never gotten back to me again.\n"
},
{
"author": "Andy Heinzer",
"body": "[@Gifty Gyamfi](/t5/user/viewprofilepage/user-id/5488166) Could you report the account that messaged you to [email protected]\n\nAtlassian doesn't use this service, and we have no means to report this ourselves. Your report might help prevent someone else being solicited.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/How-true-is-this-Re-typing-Job-from-Atlassian/qaq-p/2630236 | [
"scam",
"security"
]
|
{
"author": "AmartyarSingh",
"title": "My instance is not accessible",
"body": "My instance is not accessible, Could you please enable this functionality?\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@AmartyarSingh](/t5/user/viewprofilepage/user-id/5443253)\n\nI've removed your site's name for privacy reasons.\n\nCan I confirm what the issue is here? Have you forgotten your password, or has your site been deactivated?\n\n---\n\nIf it has been deactivated, you *might*be able to reactivate it depending on the timeframe.\n\nYou could try reactivating the product from <https://admin.atlassian.com/> - see [these instructions](https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/)\n\nAlternatively, you could try contacting Atlassian:\n\n* Go to <https://support.atlassian.com/contact/#/>\n* Select *My Account*\n* Click the blue button to go to the next page\n* Then select *Reactivate Subscription*\n* Fill in the URL and text box, then press Submit\n\n---\n\nNote that if the site is inactive or cancelled, the site data might have been deleted (depending on how long it has been). For data retention information, see [this help page](https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/)\n\nSte\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/My-instance-is-not-accessible/qaq-p/2627509 | null |
{
"author": "Jeffrey Anderson",
"title": "Moving to SSO - Need to \"fix\" duplicate user accounts",
"body": "We are still using local Atlassian accounts. However, we are moving to SSO soon. \nWe have many user accounts with old emails. A lot of those accounts have duplicate accounts with their current email addresses. With those new/duplicated accounts I have revoked all access since the permissions are attached to the original/active account.\n\n**Example:** \nUserA_old - [email protected] - permissions set \nUserA_new - [email protected] - no permissions set \nI need the account with [email protected] to match the permissions of UserA_old\n\n- What can I do to change the active account to the new email address so that SSO log them into that active account and not the duplicated/\"no access\" account? \n- Can I use the \"Suggest changes\" button in the user account to change the email address associated with the active account? \n----- Will Atlassian error out since there is a duplicate account? \n----- Will Atlassian merge the accounts? \n- Do I need to disable/suspend access for the duplicate account first and then \"Suggest changes\"? \n- Is there anything I can do if the user cannot receive email on the old account?\n\nThanx in advance!!!\n"
} | [
{
"author": "Ed Letifov _TechTime - New Zealand_",
"body": "Hello [@Jeffrey Anderson](/t5/user/viewprofilepage/user-id/4248007)\n\nIn Atlassian Cloud the email address MUST be unique. As such you won't be able to have two accounts with the same email address, and Atlassian will not merge accounts.\n\nWhat you need to do:\n\n* verify the OLDdomain as yours, claim all accounts\n* verify the NEWdomain as yours, claim all accounts\n* for every NEWdomain account that has a \"duplicate\" OLDDomain account -- go and change the email (now that you've claimed them you as are in charge) to some fake email (e.g. add \"+fake\" i.e. \"[email protected]\")\n* you can also deactivate this account now\n* now go into the OLDDomain account -- and change the email to \"[email protected]\"\n* the user will have to use the newdoman account to login\n* the will not need to receive email on the olddomain account\n\nThere is a way to do it a bit faster via User Provisioning from IdP, but this will require updating emails in bulk on the IdP side. Since these are all \"live\" accounts, unless you have 1000's of them -- I suggest you stick to manual update.\n\nThis can also be scripted with REST API if you have to...\n\nSee:\n\n* Get users: <https://developer.atlassian.com/cloud/admin/user-provisioning/rest/api-group-users/#api-scim-directory-directoryid-users-get>\n* Update a user: <https://developer.atlassian.com/cloud/admin/user-provisioning/rest/api-group-users/#api-scim-directory-directoryid-users-userid-put>\n\nBe careful to preserve values of attributes other than the email. These APIs will have to be called with the key shown when you configure User Provisioning for a specific directory.\n\nAgain, unless you have someone familiar with Atlassian APIs or a Solution Partner (like us -- [TechTime Initiative Group](https://techtime.co.nz?utm_campaign=usermanagement-cloud&utm_source=community&utm_medium=answer&utm_term=bulk+change+emails+and+deactivate), a Platinum Atlassian Solution Partner in New Zealand and Australia) on hand -- better stick to the manual renaming.\n\nThe only little timesaver I can recommend is for deactivation of fake accounts in bulk -- try our [User Management for Jira Cloud](https://marketplace.atlassian.com/apps/1215285/user-management-for-jira-automated-user-access-management?hosting=cloud&tab=overview&utm_campaign=usermanagement-cloud&utm_source=community&utm_medium=answer&utm_term=bulk+change+emails+and+deactivate) app. It can connect to Atlassian Access source, filter users based on various criteria, and deactivate in bulk even on a trial license. Leave us a review if you can.\n\nIf you have any questions -- reach out to our [**24x7 support**](https://techtime.co.nz/support?utm_campaign=usermanagement-cloud&utm_source=community&utm_medium=answer&utm_term=bulk+change+emails+and+deactivate)\n",
"comments": null
},
{
"author": "Irina Mosina _TechTime_",
"body": "[@Jeffrey Anderson](/t5/user/viewprofilepage/user-id/4248007)\n\nHappy to help, just a quick clarification, are you planning on implementing SSO on DC or Cloud with Atlassian Access?\n",
"comments": [
{
"author": "Jeffrey Anderson",
"body": "Cloud - It's already in place\n"
},
{
"author": "Irina Mosina _TechTime_",
"body": "Thanks, see [@Ed Letifov _TechTime - New Zealand_](/t5/user/viewprofilepage/user-id/502340) response, hope it helps!\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Moving-to-SSO-Need-to-quot-fix-quot-duplicate-user-accounts/qaq-p/2625832 | null |
{
"author": "Alexa Darvas",
"title": "Change e-mail address to company one",
"body": "Dear Support,\n\nIs it possible to change my Atlassian account from personal e-mail ([email protected]) to company e-mail ([email protected])?\n\nThank you in advance,\n\nAlexandra Darvas\n"
} | [
{
"author": "Tansu Akdeniz",
"body": "Hi [@Alexa Darvas](/t5/user/viewprofilepage/user-id/5440346)\n\nWelcome to the community.\n\nPlease check this page: [Change Atlassian account email addresses](https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Change-e-mail-address-to-company-one/qaq-p/2623358 | null |
{
"author": "AJP",
"title": "User profile API gives 401 from api.atlassian.com but works with id.atlassian.com",
"body": "I followed [the API documentation](https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-profile/#api-users-account-id-manage-profile-get) to access my user profile via the API as well as [eventually finding the (bizarre) way to find my account ID](https://community.atlassian.com/t5/Jira-Software-questions/where-can-i-find-my-Account-ID/qaq-p/976527).\n\nOn requesting <https://api.atlassian.com/users/712...dce/manage/profile> it returns a 401 however by looking at the profile UI I see it requests <https://id.atlassian.com/gateway/api/users/712...dce/manage/profile> successfully.\n\nDoes anyone know why is the documented API gives a 401 unauthorised when the undocumented API is working without problem?\n"
} | [
{
"author": "David Bakkers",
"body": "Hello [@AJP](/t5/user/viewprofilepage/user-id/5433879)\n\nThe reason you can't access that endpoint is because it's part of the Atlassian Cloud Admin APIs that are restricted to only being accessible by your organisation's admins.\n\nFor your personal account ID, just use the various [Myself endpoints](https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-myself/#api-group-myself), such as:\n\n**GET**\n\n```\nhttps://<your_domain>.atlassian.net/rest/api/3/myself?\n```\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/User-profile-API-gives-401-from-api-atlassian-com-but-works-with/qaq-p/2614480 | [
"account",
"api",
"documentation"
]
|
{
"author": "Jason Hou",
"title": "????mail????????? ([email protected])",
"body": "![?????? 2024-02-20 133458.png](/t5/image/serverpage/image-id/307348i513F790B0825D234/image-size/large?v=v2&px=999 \"?????? 2024-02-20 133458.png\")\n"
} | [
{
"author": "Ivanna",
"body": "?????????????\n\n???????????????... ????????????....\n\n????????????Microsoft?????\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/%E6%88%91%E6%9C%89%E4%B8%80%E5%80%8Bmail%E7%84%A1%E6%B3%95%E6%94%B6%E5%88%B0%E5%B8%B3%E8%99%9F%E9%A9%97%E8%AD%89%E7%A2%BC-jasonhou-taitra-org-tw/qaq-p/2614115 | null |
{
"author": "Bianca Zolchow",
"title": "Change mail billing adress",
"body": "The new billing system is in place and somehow our billing address was lost. It was a generic account like [email protected]. So I am wondering how I can set this up again?\n"
} | [
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hi [@Bianca Zolchow](/t5/user/viewprofilepage/user-id/5430714)\n\nSorry to hear your billing address was lost. You can try the following: \n\n1. Log in to Atlassian.\n\n2. in the top navigation, select Billing Details\n\n3. Update your address, then select Save Details \n\nHere's the full support article that talks about the improved billing system and inlcues managing your billing address: <https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-billing-address/#Change-a-contact-address>\n",
"comments": [
{
"author": "Bianca Zolchow",
"body": "Sadly this doesn't change the mail address. The postal address was not lost.\n"
},
{
"author": "Mike Lopatenko",
"body": "Same Problem here - I only find the option to change the postal adress, but can?t find where to change the mail adress\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Change-mail-billing-adress/qaq-p/2610696 | [
"billing"
]
|
{
"author": "Youngsudi Vybz",
"title": "How to unblock my a jira account?",
"body": "My ajira account was locked after I tried my time long in\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nWhat do you mean by \"blocked\"?\n\nIs it an Atlassian Cloud application that is refusing you access, whilst others (like the Community here) still let you in?\n\nOr is it a Server/DC application? (you'll need to contact your application administrators to ask about that)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/How-to-unblock-my-a-jira-account/qaq-p/2607114 | null |
{
"author": "Rajeswari Saravanan",
"title": "Reactivate my colleague account",
"body": "One of my colleague if facing issue when logging in Atlassian account. Getting error as Account is Deactivated.\n\nTried for various ways but no solution.Please suggest how we can activate the account in Atlassian.\n"
} | [
{
"author": "Jack Brickey",
"body": "Hi [@Rajeswari Saravanan](/t5/user/viewprofilepage/user-id/5430394) , if the issue is that the user cannot log into your Jira instance it could be that an admin has deactivated the account. Please go to settings \\> user management \\> users and find the user using the search bar. You should be able to reactivate their account by clicking the ellipses to the right. If the user has been deleted then you will need to creat a new account for them.\n",
"comments": [
{
"author": "Rajeswari Saravanan",
"body": "Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)\n\nIts not jira instance.\n\nShe cant login to Atlassian instance where we raise vendor ticket\n"
},
{
"author": "Jack Brickey",
"body": "Could you share the URL so that I am confident in what you are referring to here.\n"
},
{
"author": "Rajeswari Saravanan",
"body": "Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369)\n\n[Jira Software Data Center support \\| Jira Software - latest \\| Atlassian Support](https://support.atlassian.com/jira-software-server/)\n\nLink we are trying to access\n"
},
{
"author": "Jack Brickey",
"body": "The link just goes to the documentation page. in any case I now understand that it is your Atlassian ID account. Please see the response from Nic above as I think that will get you moving it to the right direction.\n"
}
]
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nOne quick check - can they try to use the account to log into id.atlassian.com ? If they can log in there (they may need to try the password reset route too), then the account has been deactivated in one of your systems, not as a whole, and you'll need to talk to the system admins.\n\nIf they can't get into there, then; There are two ways you can have an Atlassian account:\n\nManaged accounts belong to an organisation. For example, the Atlassian account I use for work belongs to Adaptavist, and when I leave (hopefully for retirement rather than anything else), they will deactivate it. If it is a managed account, you will need to talk to your administrators.\n\nPersonal accounts belong to the individual. There are a number of reasons an account may be deactivated, but you will need to ask Atlassian to get it reactivated. Raise a support request at <https://support.atlassian.com/contact>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Reactivate-my-colleague-account/qaq-p/2610237 | null |
{
"author": "Manikandan",
"title": "Request for Jira Access: Verification Email Not Received",
"body": "I recently attempted to register for access to Jira using my email address **[email protected]** , but unfortunately, I did not receive the verification email necessary to complete the registration process. \n\nCould you please look into this issue and resend the verification email to **[email protected]**?\n"
} | [
{
"author": "RMahajan",
"body": "Hi [@Manikandan](/t5/user/viewprofilepage/user-id/5424974) , \n\nYou can contact Atlassian support-[Atlassian Support](https://support.atlassian.com/)\n\nHope it will help\n\nRegards, \nRMahajan\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Request-for-Jira-Access-Verification-Email-Not-Received/qaq-p/2602493 | null |
{
"author": "Ruba Abid",
"title": "Why am I unable to attempt the assessment for one of the courses?",
"body": "Hi team!\n\nI enrolled myself into one of the learning paths, Async Collaboration for Distributed Teams, but unfortunately, after completing all of its lessons, as soon as I jumped into the assessment section, this error message popped up: \"We are sorry, but your access to this activity has expired\" please help what to do?\n"
} | [
{
"author": "RMahajan",
"body": "Hi [@Ruba Abid](/t5/user/viewprofilepage/user-id/4606336) , \n\nI will recommend reaching out to Atlassian Support for further assistance -[Atlassian Support](https://support.atlassian.com/)\n\nRegards, \nRMahajan\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Why-am-I-unable-to-attempt-the-assessment-for-one-of-the-courses/qaq-p/2601360 | [
"assessment",
"atlassian-university"
]
|
{
"author": "Nick Block",
"title": "How to link Atlassian Admin groups with SSO users' groups (Azure AD)",
"body": "Hello all,\n\nWe have Atlassian Access configured with our SSO provider (Azure AD). This is working great for our tools (i.e. Bitbucket), but I'm not finding a way to associate the Atlassian Account groups with our SSO groups. I'd like to be able to associate an Atlassian Admin administrators' group with a user's membership in an AD group. Is this possible? Can you point me in the direction of where to set this relationship up? Happy to implement SCIM if that's the right answer here.\n\nThanks!\n"
} | [
{
"author": "Ed Letifov _TechTime - New Zealand_",
"body": "Hi [@Nick Block](/t5/user/viewprofilepage/user-id/5223590)\n\nIn general you will have to go through what [@Kieren _SmolSoftware_](/t5/user/viewprofilepage/user-id/5331581) desribed.\n\nJust for clarity:\n\n1) The reason why you want to make your current groups stop being default is because:\n\n* Users get added to the default group when a Cloud admin invites a user to the site in the Cloud UI and gives access to product (via checkboxes, rather than explicitly assigning groups). So a default group must be writeable by Cloud.\n* groups synced from IdP are not writeable by Cloud, they are locked, so can't be used as default\n\n2) You associate groups by name, i.e., your only straightforward option is to create groups in Azure AD that have the same exact name as what Atlassian has already used in Cloud.\n\nI am yet to meet an organisation where Azure AD admins just accepted the Atlassian naming convention.\n\n3) If you do not create groups with matching name in Azure AD but instead go with your Azure AD admin names, e.g. some Atlassian-Jira-Application-Admin monstrosity you can still use that in Product Access setup.\n\nHowever, to also use them INSIDE the product you will have to manually change all occurrences of jira-admins-xxxx to Atlassian-Jira-Application-Admin in every scheme, every role, every workflow, board, dashboard, and filter. Good luck with this, I don't envy you. Perhaps someone will write an app for this one day?\n\n4) Specifically for bitbucket -- for now there is no way to use IdP groups in Bitbucket, but watch this space.\n",
"comments": null
},
{
"author": "Kieren _SmolSoftware_",
"body": "Hi [@Nick Block](/t5/user/viewprofilepage/user-id/5223590)\n\nI don't have any information on how to do this for Bitbucket specifically, but I can help with how to do it within admin.atlassian.com. And if you're in one of the beta customer groups that get to link their Bitbucket product with their admin.atlassian.com org, then this would also work for your Bitbucket product.\n\nIf you're on the [new user management UI](https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592) and have Atlassian Access and SCIM then you'll have control over which groups grant admin roles to your products.\n\nThere are a [few default admin groups](https://support.atlassian.com/user-management/docs/default-groups-and-permissions/) you can control via SCIM (where xxxx is your site name):\n\n1. jira-admins-xxxx\n2. confluence-admins-xxxx\n3. bitbucket-admins-xxxx (if bitbucket is connected)\n4. There are other default admin groups for other Atlassian products, you can find them [here](https://support.atlassian.com/user-management/docs/default-groups-and-permissions/)\n\nBefore you can sync to these groups, you need to remove them as the default group for their respective product admin roles.\n\ni.e. Manually create a new group in admin.atlassian.com called default-jira-admins-xxxx, grant it the Jira admin role then make it the default group for the Jira admin role. Next, remove Jira-admins-xxxx as the default group.\n\nOnce you've created the new groups and removed the old/original groups as default groups, you can \"take over\" the old/original groups... If you create the old group names in your IdP, and select them to sync to your Atlassian organisation, when they sync across they'll 'take over' the existing old groups and replace the users within those groups. The admin roles will also be preserved. Now you're able to sync users into the product admin groups.\n\nYou cannot control the site-admin group or the org-admin groups via SCIM though.\n\nThis is all a fair bit of work to do and can get quite complex with multiple products... My company is building an automation app to help Atlassian customers with issues just like this (and one that also works for the site-admin and org-admin groups!). In summary we're solving the problem in [ACCESS-604](https://jira.atlassian.com/browse/ACCESS-604). We're planning to release in a free closed beta around mid March 2024. If you're interested, contact us via our website smolsoftware.com to be a part of the beta.\n\n-Kieren \nCo-Founder @ Smol Software \\| Ex-Atlassian\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/How-to-link-Atlassian-Admin-groups-with-SSO-users-groups-Azure/qaq-p/2599232 | [
"group",
"sso",
"user-group"
]
|
{
"author": "Roof Mot",
"title": "How do I stop my account being deleted?",
"body": "I keep getting emails saying that my Atlassian account will be deleted. I did suspect it to be a phishing scam but wasn't sure and didn't want my account deleted! I looked on my Trello account and can't see any other warnings, how can I be sure my account would be deleted in three days?\n"
} | [
{
"author": "Jack Brickey",
"body": "Hi [@Roof Mot](/t5/user/viewprofilepage/user-id/5421809) , without seeing the email I can't comment if potentially spam. What reason is given for deleting? I know of no reason Atlassian would delete your ++account++ but maybe a reason does exist for such action. The best thing to do is to create a support ticket with [Atlassian](https://support.atlassian.com/contact/#/) to get an official answer.\n",
"comments": [
{
"author": "Robert Wen_ReleaseTEAM_",
"body": "I echo what [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) said , but in addition to that, if you do feel that the email is a phishing attempt, you should forward it to [email protected]\n"
}
]
},
{
"author": "Kieren _SmolSoftware_",
"body": "[@Roof Mot](/t5/user/viewprofilepage/user-id/5421809) if your account is managed, it could be marked for deletion by an admin within your organisation. You should be able to check the validity of that email by going to <https://id.atlassian.com/manage-profile> and checking if your account is managed and/or marked for deletion.\n\nYou can read more about deleting Atlassian accounts here <https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/>\n\n-Kieren \nCo-Founder @ Smol Software \\| Ex-Atlassian\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/How-do-I-stop-my-account-being-deleted/qaq-p/2597954 | null |
{
"author": "Stephan Blonk",
"title": "Sentence abbreviation for Summary of Story's on the Board",
"body": "Why is there a sentence abbreviation for the Summary of Story's on the Board? There is enough room to show more off the Summary.\n\nIs it possible to show the complete sentence (or as much as possible)?\n\nGreetings,\n\nStephan\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Stephan Blonk](/t5/user/viewprofilepage/user-id/4491934) -- Welcome to the Atlassian Community!\n\nWould you please post an image of what you are observing?\n\nI believe the Summary field is limited to 255 characters, and when I tried with a few different board and project types, the full text was displayed.\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Stephan Blonk",
"body": "[@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) Hey Bill, thanx for you're answer. Off course :-)\n\n![Jira Board.png](https://community.atlassian.com/t5/image/serverpage/image-id/349414iE3FF4E0FC7125FC4/image-size/large?v=v2&px=999 \"Jira Board.png\")\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Sentence-abbreviation-for-Summary-of-Story-s-on-the-Board/qaq-p/2821386 | [
"cloud"
]
|
{
"author": "Nur Fatin",
"title": "Reuse issue type",
"body": "Hi, I have a team-managed project on Jira (Cloud). This board has gone live and there are issues created previously using the issue type named System Name. I have created another issue type named New Form. I want to \"merge\" the New Form into the System Name so that when users create a new issue, it will be the New Form. But I also want the data for the previously created issues in the System Name to retain and not be overridden by the New Form. Is this possible?\n"
} | [
{
"author": "Dick",
"body": "Hi [@Nur Fatin](/t5/user/viewprofilepage/user-id/5583775)\n\nAs you want to 1) keep all previous information in the system form and 2) want to use only the new form, you need to migrate (merge, you call it) the issues from one issuetype to the other.\n\nThis is perfectly possible using an issue move,\n\nI hope this helps,\n\n***Dick***\n",
"comments": null
},
{
"author": "John Funk",
"body": "Hi Nur - Welcome to the Atlassian Community!\n\nIf I understand you correctly, you want to add a new issue type and be able to use it in addition to the existing issue type. Yes, you can do that.\n",
"comments": null
},
{
"author": "Evgenii",
"body": "Hi, [@Nur Fatin](/t5/user/viewprofilepage/user-id/5583775)\n\nWelcome to Atlassian community. Description is not very clear, but as I understood you want to replace one issue type with another. \n\nYou have 2 variants: \n1. Create new issue type \"New Form\" and move all \"System Name\" issues to new issue type. They will change type and after that you can remove \"System Name\" issue type from project. \n2. Create new issue type \"New Form\", dont't remove \"System Name\", but people will be able to create both issue types.\n",
"comments": [
{
"author": "Nur Fatin",
"body": "Hi [@Evgenii](/t5/user/viewprofilepage/user-id/3993514) [@John Funk](/t5/user/viewprofilepage/user-id/7148) thank you for your prompt response. \n\nPerhaps I could elaborate more. Under \"System Name\" issue types, I have a list of fields. Example:\n\nTechnology Owner: Sarah\n\nBusiness Owner: Tom\n\nQuestion 1: Is this time sensitive?\n\nQuestion 2: Is this critical?\n\nQuestion 3: What is the severity?\n\nCurrently, I have 50 issues created using \"System Name\" issue type.\n\nHowever, I have created another issue type \"New Form\", which have these fields. Example:\n\nTechnology Owner(s): Sarah, Tina\n\nBusiness Owner(s): Tom\n\nQuestion 1: Is this urgent?\n\nQuestion 2: Does this affect business?\n\nQuestion 3: Can customers access the data?\n\nQuestion 4: Does it impact customers?\n\nQuestion 5: What is the severity tier?\n\nIn the \"New Form\" there are additional questions and new questions and also new named fields like Technology Owner(s) instead of Technology System Owner in \"System Name\".\n\nIs it possible to have one issue type \"New Form\" so that when a user creates a new issue, it uses the \"New Form\" instead of \"System Name\"? But I also want to retain the previously 50 issues created as per \"System Name\".\n\nI want to be able to see the previously 50 issues created having the \"System Name\" fields but only when new issues are created, it uses the \"New Form\" because now the \"System Name\" will be the \"New Form\".\n\nI hope this helps.\n"
},
{
"author": "Evgenii",
"body": "[@Nur Fatin](/t5/user/viewprofilepage/user-id/5583775) you can use 2 issue types, or one issue type. You can't replace one issue type by another, and still be able to see removed issue type in project.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Reuse-issue-type/qaq-p/2821378 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Vera_wyss",
"title": "Tickets were not created correctly and I do not have permission to carry out a transaction",
"body": "Hi everyone\n\nOn Sunday between 11 a.m. and 8 p.m. tickets were not created correctly. I can see them, but no automation rules were executed and I now have no authorization to trigger a transition. (The automation rules didn't run on errors, but not at all) \n![Screenshot 2024-09-25 110605.png](/t5/image/serverpage/image-id/349198i5868A4623DF648CB/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 110605.png\") \nDoes anyone know this problem and has a solution for it? If I clone the tickets, the new tickets then work correctly. However, there are tickets that are created from a different system and I can't simply clone them because of the links etc.\n\nThanks and best regards\n"
} | [
{
"author": "Muhammad Moazzam Hassan",
"body": "First, check the history that who is the creator of the issue. \n\nThen check the automation rules run on the rule \n\nThen check the workflow conditions, maybe only the reporter of the issue has permission to transition the issue. \n\n<br />\n\nIf still anything not found then go to the Automation Rules Audit section and check whiles rule runs at that time and if found any then analyze the rule.\n",
"comments": [
{
"author": "Vera_wyss",
"body": "Thank you for the answer.\n\nI am an administrator and have permission for all tickets. In addition, the tickets work as desired before and after this time.\n\nI would be interested to know how I can solve the problem so that I can still triage the tickets (without cloning the ticket)\n\nAt the moment I can only archive the tickets and not close them.\n"
},
{
"author": "Muhammad Moazzam Hassan",
"body": "Go to Permission helper. \n\nPress Control + K and type permission helper and check what is the permission missing. \n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349230iC25B294D356E2F78/image-size/large?v=v2&px=999 \"image.png\")\n"
},
{
"author": "Vera_wyss",
"body": "i already checked this, the Permissions are correct.\n\n![Screenshot 2024-09-25 140016.png](https://community.atlassian.com/t5/image/serverpage/image-id/349234iEF3E0629D9624C08/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 140016.png\")\n"
},
{
"author": "Muhammad Moazzam Hassan",
"body": "Then check the workflow properties and conditions, the permission must be controlled via workflow properties.\n"
},
{
"author": "Vera_wyss",
"body": "Thanks for sharing, we have now found a solution to fix the problem.\n\nThe status was set to 0 instead of 1. The following query can be used to determine which tickets in a project this is the case for:\n\n```\nSELECT ji.ID, ji.issuenum, '|' as '|', WORKFLOW_ID, wfe.NAME, '|' as '|', ?*FROM jiraissue jiJOIN OS_WFENTRY as wfe on wfe.ID = ji.WORKFLOW_IDWHERE 1 = 1-- AND ji.issuenum in (321026, 287649)AND project = (select ID from project where pkey = 'TESTAPP')AND wfe.STATE = 0ORDER BY ji.ID \n```\n\nThis Query is to resolve the Problem\n\n```\nBEGIN TRANUpdate utSET STATE = 1FROM ( SELECT ji.ID, ji.issuenum, WORKFLOW_ID, wfe.NAME, STATE FROM jiraissue ji JOIN OS_WFENTRY as wfe on wfe.ID = ji.WORKFLOW_ID WHERE 1 = 1 -- AND ji.issuenum in (321026, 287649) AND project = (select ID from project where pkey = 'TESTAPP') AND wfe.STATE = 0) AS utROLLBACK \n```\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Tickets-were-not-created-correctly-and-I-do-not-have-permission/qaq-p/2821376 | [
"data-center",
"jira-data-center",
"permission",
"problem",
"transition"
]
|
{
"author": "peter gusev",
"title": "How do I visually see tasks hierarchy?",
"body": "I have a ticket (well actually 4 or 5 of them) that have a parent ticket (or a story or whatever) which has a parent ticket (or an epic or whatever). And there are also adjacent/siblings on each level. \nQ: how do i visually layout all of them so I can overview a) what I has been assigned to and b) can see the scope of total work (i.e. sibling tickets not specifically assigned to me, but to other team members) so I can stay sane?\n\nThanks,\n"
} | [
{
"author": "Teresa",
"body": "Hi [@peter gusev](/t5/user/viewprofilepage/user-id/5601299)\n\nTo visually layout the hierarchy of tickets in Jira, you can use Advanced Roadmaps. It provides a visual hierarchy with clear parent-child relationships and customizable filters and timeline views. However, **it requires Premium Plan access.**\n\nAlternatively, you can use timeline or Gantt chart plugins available in the Atlassian Marketplace.\n\nI hope it will help!\n\nTeresa\n",
"comments": null
},
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@peter gusev](/t5/user/viewprofilepage/user-id/5601299)\n\nwelcome to the community!\n\nJust to add to [@Teresa](/t5/user/viewprofilepage/user-id/5112919)'s great answer: If you're open to solutions from the Atlassian Marketplace, there are a number of hierarchy-focused apps available that can help here. These apps typically don't require Jira Premium.\n\nE.g., my team and I work on a app that I think you might like, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2821371).\n\nJXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. You can also view your issues in their default epic/base-task/sub-task hierarchy in just one click, like so:\n\n![default-hierarchy-v3.gif](https://community.atlassian.com/t5/image/serverpage/image-id/349251i5F5AD47BA62A12F3/image-size/large?v=v2&px=999 \"default-hierarchy-v3.gif\")\n\nEvery JXL sheet is powered by a JQL statement or saved filter, plus you can apply various column filtering operations directly in JXL - so you have full control over which issues you want or don't want to see.\n\nI should add that JXL can do much more than the above: From support for configurable *custom**issue hierarchies* , to *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* .\n\nAny questions just let me know,\n\nBest,\n\nHannes\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/How-do-I-visually-see-tasks-hierarchy/qaq-p/2821371 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Andrey Ivanov",
"title": "How turn off security level?",
"body": "Hi, I have Mattermost Jira integration, there is a feature called Default Subscription Security Level to Empty. How can I turn it off?\n"
} | [
{
"author": "Manoj Gangwar",
"body": "Hi [@Andrey Ivanov](/t5/user/viewprofilepage/user-id/5459964)\n\nTo turn off the \"Default Subscription Security Level to Empty\" feature in your Mattermost Jira integration, you can follow these steps:\n\n1. **Access the Mattermost Admin Console**:\n\n * Log in to your Mattermost account.\n * Go to the Admin Console by clicking on the three dots in the top left corner and selecting \"System Console.\"\n2. **Navigate to Jira Integration Settings**:\n\n * In the System Console, look for the \"Integrations\" section.\n * Click on \"Jira.\"\n3. **Adjust Subscription Settings**:\n\n * Find the setting for \"Default Subscription Security Level to Empty.\"\n * Change the setting to \"Off\" or uncheck it, depending on how it's presented.\n4. **Save Changes**:\n\n * Make sure to save any changes you make.\n5. **Restart Mattermost (if necessary)**:\n\n * Some changes may require a restart of the Mattermost server to take effect.\n\nIf you can't find the setting, it might be helpful to check the official Mattermost documentation or consult with your system administrator for specific guidance based on your Mattermost version.\n",
"comments": [
{
"author": "Andrey Ivanov",
"body": "Thank you so much\n"
},
{
"author": "Andrey Ivanov",
"body": "Hello! This button didn't work, unfortunately I still get it? How can I tell the difference? Otherwise my integration doesn't work \n![Screenshot 2024-09-25 172626.png](https://community.atlassian.com/t5/image/serverpage/image-id/349284i3FCF2D92719E6C89/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 172626.png\")\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/How-turn-off-security-level/qaq-p/2821358 | [
"cloud",
"issue-security",
"jira-cloud"
]
|
{
"author": "Kevin Sperling",
"title": "Clonen eines Vorgangs in ein anderes Projekt klappt nicht (automation)",
"body": "Hallo zusammen,\n\nich habe eine Automation erstellt bei der ein Vorgang nachdem er einen bestimmten Status zugewiesen bekommt automatisch in ein anderes Projekt geklont werden soll.\n\nDas klappt auch! Allerdings sind die Vorg?nge nicht miteinander verkn?pft.\n\nHierzu habe ich in der Automation eingestellt: \n\nVerkn?pfte Vorg?nge: wird ben?tigt von / Triggervorgang - allerdings ohne Erfolg. Ich erhalte im Audit-Protokoll immer folgenden Fehler:\n\n##### [Vorgang klonen](https://softfair.atlassian.net/jira/settings/automation#/rule/16739058/597096272) {#toc-hId--1422565586}\n\nUnbekannte Felder w?hrend des Klonens festgelegt. Diese sind f?r das Projekt/den Typ m?glicherweise nicht verf?gbar. ?berpr?fen Sie Ihre Konfiguration f?r benutzerdefinierte Felder. Felder ignoriert -- \nLinked Issues (issuelinks) \nWas muss ich hier tun? \nBeste Gr??e \nKevin\n"
} | [
{
"author": "John Funk",
"body": "Hallo Kevin -- Willkommen in der Atlassian-Community!\n\nK?nnen Sie einen Screenshot der Regel teilen, die Sie bisher haben?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/Clonen-eines-Vorgangs-in-ein-anderes-Projekt-klappt-nicht/qaq-p/2821341 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Martin Vali",
"title": "Search by linked issue",
"body": "Hi, Would like to search issues in project A that has linked issues form project B.\n\nChat GPT gave following\n\nissue in linkedIssuesOf(\"project = ABC\")\n\nbut that does not work\n"
} | [
{
"author": "Evgenii",
"body": "Hi, [@Martin Vali](/t5/user/viewprofilepage/user-id/5601264)\n\nWelcome to Atlassian Community! \n\nChatGPT is slightly wrong. For Jira Cloud JQL query looks like: \n\n```\nissue IN linkedIssues(\"NTL-2\")\n```\n",
"comments": [
{
"author": "Evgenii",
"body": "![Screenshot_11.png](https://community.atlassian.com/t5/image/serverpage/image-id/349196i8F1DB67AC7850578/image-size/large?v=v2&px=999 \"Screenshot_11.png\")\n"
},
{
"author": "Martin Vali",
"body": "Wow - works like charm, thanks for fast answer. I already love Jira community\n"
}
]
},
{
"author": "Kristian Walker _Adaptavist_",
"body": "Hi Martin,\n\nlinkedIssuesOf is a JQL function provided by the [ScriptRunner for Jira Cloud](https://docs.adaptavist.com/sr4jc/latest) or [Enhanced Search for Jira Cloud](https://docs.adaptavist.com/es/latest) apps.\n\nTo use this you would need to install these apps and use the Enhanced Search page it provides.\n\nI hope this helps.\n\nRegards,\n\nKristian\n",
"comments": null
},
{
"author": "said kouzibry",
"body": "This is not something you can accurately achieve with standard JQL. \n\nThe closest solution I could find was *linkedIssue IN projectsLeadByUser(accountId)*where accountId is the id of the project lead of project ABC, this assumes project ABC can be identified using the project lead only. Meaning that user should only be project lean in that project.\n\nOtherwise, I don't see how it can be done. What is your ultimate goal behind this ? Do you want to perform some action on these issues ?\n",
"comments": null
},
{
"author": "Manoj Gangwar",
"body": "Hi [@Martin Vali](/t5/user/viewprofilepage/user-id/5601264) Welcome to the community!\n\nIf you have script runner plugin installed then you can use the above function.\n\nFor that, you need to click on the apps option at the top and then click on the ScriptRunner Enhanced Search option.\n\nThen JQL should be Project = project1 AND issueFunction in linkedIssuesOf(\"project = ABC\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/Search-by-linked-issue/qaq-p/2821342 | [
"cloud",
"jira-cloud"
]
|
{
"author": "???",
"title": "reindex the a issue is slow in JSM",
"body": "We use JSM, 9.4.26\n\nRecently, we have found that modifying issues takes a very long time to execute.\n\nOur system currently has 250 custom fields, 300000 issues, and 100 JSM projects.\n\nHere are our main configuration parameters\n\n* **-Xms64g -Xmx64g**\n* **-XX:InitialCodeCacheSize=32m**\n* **-XX:ReservedCodeCacheSize=512m**\n* **JVM_SUPPORT_RECOMMENDED_ARGS=\"-server** **-XX:+UseG1GC**\n* **-XX:+UnlockDiagnosticVMOptions**\n* **-XX:InitiatingHeapOccupancyPercent=35**\n* **-XX:ConcGCThreads=20**\n* **-XX:+HeapDumpOnOutOfMemoryError**\n* **-XX:G1ReservePercent=20**\n* **-Djava.net.preferIPv4Stack=true -XX:MetaspaceSize=4096m**\n\nWe see the logs in the profiler\n\n```\n2024-09-23 12:00:05,910 | catalina-exec-247 | 720x2260938x8 | seven| 1r5llla\n\n[1720.5ms] - DefaultIssueService.update(STANDARDJSD-2588)\n\n [363.7ms] - DefaultIssueManager.reIndexIssues\n\n [362.4ms] - DefaultIssueIndexer.perform()\n \n\n2024-09-23 12:00:25,686 | catalina-exec-124 | 720x2261071x14 | tanxsa-h | 1siv1s\n\n[5995.0ms] - SearchResource.doRequestSearch(, null, null, GCCPSCFK-58005, null)\n\n [5994.9ms] - DefaultRefinedSearchManager.requestSearch()\n\n [344.2ms] - DefaultRefinedSearchManager.getCustomerSearchQuery(tanx-h, null, null, GCCPSCFK-58005, null)\n\n [5650.6ms] - DefaultRefinedSearchManager.getCustomerIssues()\n\n [5650.5ms] - Lucene Query\n\n [5650.3ms] - Lucene Search\n\n [5626.6ms] - Permission Query\n\n [10.0ms] - Create Query\n\n [12.6ms] - Run Search\n\n```\n\nwe use the bellow the apps,but we into the save model , but is same.\n\nHow to optimize the configuration?\n"
} | [
{
"author": "???",
"body": "more logs\n\n2024-09-23 12:00:04,794 \\| catalina-exec-192 \\| 720x2260955x8 \\| anonymous \\| -\n\n\\[51.2ms\\] - DefaultRefinedPermissionManager.isUserSomeFormOfAdmin(null)\n\n\\[51.1ms\\] - DefaultStructureManager.getStructures(SITE)\n\n2024-09-23 12:00:05,910 \\| catalina-exec-247 \\| 720x2260938x8 \\| jiangzh \\| 1r5llla\n\n\\[1720.5ms\\] - DefaultIssueService.update(STANDARDJSD-2588)\n\n\\[363.7ms\\] - DefaultIssueManager.reIndexIssues\n\n\\[362.4ms\\] - DefaultIssueIndexer.perform()\n\n2024-09-23 12:00:25,686 \\| catalina-exec-124 \\| 720x2261071x14 \\| tanx-h \\| 1siv1s\n\n\\[5995.0ms\\] - SearchResource.doRequestSearch(, null, null, GCCPSCFK-58005, null)\n\n\\[5994.9ms\\] - DefaultRefinedSearchManager.requestSearch()\n\n\\[344.2ms\\] - DefaultRefinedSearchManager.getCustomerSearchQuery(tanx-h, null, null, GCCPSCFK-58005, null)\n\n\\[5650.6ms\\] - DefaultRefinedSearchManager.getCustomerIssues()\n\n\\[5650.5ms\\] - Lucene Query\n\n\\[5650.3ms\\] - Lucene Search\n\n\\[5626.6ms\\] - Permission Query\n\n\\[10.0ms\\] - Create Query\n\n\\[12.6ms\\] - Run Search\n\n\\[6522.4ms\\] - SearchResource.doRequestSearch(, null, null, GCCPSCFK-69203, null)\n\n\\[6522.4ms\\] - DefaultRefinedSearchManager.requestSearch()\n\n\\[127.7ms\\] - DefaultRefinedSearchManager.getCustomerSearchQuery(tanx-h, null, null, GCCPSCFK-69203, null)\n\n\\[6394.5ms\\] - DefaultRefinedSearchManager.getCustomerIssues()\n\n\\[6394.4ms\\] - Lucene Query\n\n\\[6394.2ms\\] - Lucene Search\n\n\\[6161.0ms\\] - Permission Query\n\n\\[219.6ms\\] - Create Query\n\n\\[12.3ms\\] - Run Search\n\n2024-09-23 12:00:30,921 \\| catalina-exec-216 \\| 720x2261152x13 \\| lhltxuhd \\| fbju4e\n\n\\[5268.3ms\\] - SearchResource.doRequestSearch(, null, null, DSJC-84437, null)\n\n\\[5268.2ms\\] - DefaultRefinedSearchManager.requestSearch()\n\n\\[100.6ms\\] - DefaultRefinedSearchManager.getCustomerSearchQuery(lhltxuhd, null, null, DSJC-84437, null)\n\n\\[5128.9ms\\] - DefaultRefinedSearchManager.getCustomerIssues()\n\n\\[5128.7ms\\] - Lucene Query\n\n\\[5128.4ms\\] - Lucene Search\n\n\\[5102.9ms\\] - Permission Query\n\n\\[12.0ms\\] - Create Query\n\n\\[12.6ms\\] - Run Search\n\n2024-09-23 12:00:32,967 \\| catalina-exec-99 \\| 720x2261154x13 \\| tanx-h \\| 1siv1s\n\n\\[7233.8ms\\] - SearchResource.doRequestSearch(, null, null, GCCPSCFK-58005, null)\n\n\\[7233.8ms\\] - DefaultRefinedSearchManager.requestSearch()\n\n\\[117.6ms\\] - DefaultRefinedSearchManager.getCustomerSearchQuery(tanx-h, null, null, GCCPSCFK-58005, null)\n\n\\[7115.9ms\\] - DefaultRefinedSearchManager.getCustomerIssues()\n\n\\[7115.9ms\\] - Lucene Query\n\n\\[7115.6ms\\] - Lucene Search\n\n\\[7084.7ms\\] - Permission Query\n\n\\[17.2ms\\] - Create Query\n\n\\[12.6ms\\] - Run Search\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/reindex-the-a-issue-is-slow-in-JSM/qaq-p/2821325 | [
"jira-service-management",
"jira-service-management-server"
]
|
{
"author": "Maxi Wu",
"title": "Some issues show in my filter is not shown in my kanban.",
"body": "My kanban is set to \"all sprint\"\n\nBut I found out that if the issue sprint does not contain the current active sprint. my kanban won't show it.\n\nIs this a feature by design? can I literally show all sprint issues?\n"
} | [
{
"author": "YY Brother",
"body": "Hi [@Maxi Wu](/t5/user/viewprofilepage/user-id/5601239)\n\nWelcome to our Community.\n\nIf your kanban name is called Active Sprint, then you're using Scrum board running Agile sprints. It's the correct behavior that every sprint needs to be started and completed so as to be shown in the active sprint.\n\nIf you want your issues to show in the kanban always then you should choose Kanban template when creating this jira proejct.\n\nHope it helps you \\& thanks,\n\nYY???????\n",
"comments": [
{
"author": "Maxi Wu",
"body": "Thanks for the info.\n\nI am not the project owner. So I have no idea what they use to create the JIRA project.\n\nBut when I create the board. There are two options. I think I am using kanban and a filter\n\n![Screenshot 2024-09-25 164911.png](https://community.atlassian.com/t5/image/serverpage/image-id/349195i871A798346BC5BCC/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 164911.png\")\n"
},
{
"author": "Maxi Wu",
"body": "I think I got what you are saying.\n\nScrum board only show active sprints.\n\nkanban board show all sprints.\n"
},
{
"author": "YY Brother",
"body": "Kanban board has no sprint actually.\n\nKanban \\& Scrum are 2 different Agile methods.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Some-issues-show-in-my-filter-is-not-shown-in-my-kanban/qaq-p/2821313 | [
"filter",
"jira-unknown-hosting-type",
"kanban",
"sprint",
"unknown-hosting-type"
]
|
{
"author": "Jenny Pil?us",
"title": "Can I create a cycle time report with data from multiple projects?",
"body": "I want to make a cycle time report on company level, meaning I want to get a report that takes data from 6 different project and get it all in one report. Is that possible?\n"
} | [
{
"author": "Teresa",
"body": "Hi [@Jenny Pil?us](/t5/user/viewprofilepage/user-id/5260640) , Welcome to the community,\n\nJira's built-in reports typically don't allow for complex calculations like cycle time across multiple projects.\n\nYou can use the **Control Chart,**it shows cycle time for issues but is typically limited to a single project.\n\n![Control Chart.gif](https://community.atlassian.com/t5/image/serverpage/image-id/98660i5BD6DF2A8A386DDB/image-size/large?v=v2&px=999 \"Control Chart.gif\")\n\nFor more advanced reporting, you may want to explore additional add-ons available on the Atlassian Marketplace.\n",
"comments": [
{
"author": "Jenny Pil?us",
"body": "Thanks for the quick response. It was as I suspected, but I was still hoping it might work.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Can-I-create-a-cycle-time-report-with-data-from-multiple/qaq-p/2821311 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Rebeka Baratbaeva",
"title": "Full access to Jira",
"body": "Could someone please assist with this issue? \nOur previous manager registered both Jira and Confluence using her personal email. She has since left the company, and we are now trying to gain full access. Is it possible to transfer ownership of Jira to a different email? Currently, we have administrator rights, but we need to remove the former employee's account without losing any data or boards, and we want to avoid opening a new account.\n"
} | [
{
"author": "Teresa",
"body": "Hi [@Rebeka Baratbaeva](/t5/user/viewprofilepage/user-id/5601210) , Welcome to the Atlassian Community!\n\nSince your previous manager used her personal email, transferring ownership typically requires assistance from Atlassian support.\n\n<br />\n\nYou can raise a support ticket by visiting [Atlassian Support here.](https://support.atlassian.com/contact/#/)\n\nI hope it will help!\n\nTeresa\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/Full-access-to-Jira/qaq-p/2821285 | [
"cloud",
"global-permission",
"jira-administration",
"jira-cloud"
]
|
{
"author": "Nemo LI -CHINA LAB-",
"title": "REST API - I don't see any product when I try to use the restful API to get all projects",
"body": "![Weixin Image_20240925161310.png](/t5/image/serverpage/image-id/349191i41B8A7EE1959FAD5/image-size/large?v=v2&px=999 \"Weixin Image_20240925161310.png\")\n\nLike what's show here, it's 200 but nothing.\n\nbut in the homepage of company jira there are a lot of projects.\n"
} | [
{
"author": "Evgenii",
"body": "Hi, [@Nemo LI -CHINA LAB-](/t5/user/viewprofilepage/user-id/5601237)\n\nWelcome to Atlassian Community \n\nREST API is working. Checked on my test site. Are you sure, that account, you're using, has enough permissions to see projects?\n\n![Screenshot_10.png](https://community.atlassian.com/t5/image/serverpage/image-id/349194i5C93EE63BFA0EF40/image-size/large?v=v2&px=999 \"Screenshot_10.png\")\n",
"comments": [
{
"author": "Nemo LI -CHINA LAB-",
"body": "[@Evgenii](/t5/user/viewprofilepage/user-id/3993514) thanks for your reply! that's why I'm confused, I could check the products in web pages but I don't see how to configure the permissions when I create the API Token, Could you tell me how to check my permissions?\n"
},
{
"author": "Evgenii",
"body": "When you create API token for user, requests are made with permissions, available to this user.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/REST-API-I-don-t-see-any-product-when-I-try-to-use-the-restful/qaq-p/2821312 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Sanyal_ Kunal",
"title": "How to see velocity of previous sprints when the estimation style changes from SP to Hours",
"body": "Hi,\n\nIn my team, we started the Sprint Estimation in Story Points, but now we are planning to shift to Estimation in Hours.\n\nProblem that we are facing is that we cannot see the Velocity of previous sprints since in Velocity page the graph has changed to Hours and previous Sprints do not have such data.\n\nWhat is the way out? Please help\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Sanyal_ Kunal](/t5/user/viewprofilepage/user-id/5525084)\n\nNo, the built-in reporting uses the current estimation value. It does not detect / report changes over time as you describe.\n\nIf you wanted to see the prior history you could investigate marketplace addons / apps which add such reporting or dashboard gadgets. Their reporting is likely independent of the estimation setting for the Jira board.\n\nKind regards, \nBill\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/How-to-see-velocity-of-previous-sprints-when-the-estimation/qaq-p/2821274 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Maahshid Vaziri",
"title": "Screens in My Jira Project",
"body": "Hi, I created a project in Jira, and I want to change the fields for creating, editing, and closing issues within that project. When I go to the screens of the project, I encounter a lot of screens. My first question is, why are there so many screens created for the project? And secondly, which one should I choose to make my changes?\n\n![screen.png](/t5/image/serverpage/image-id/349183iA903396892E17DB1/image-size/large?v=v2&px=999 \"screen.png\")\n"
} | [
{
"author": "Muhammad Moazzam Hassan",
"body": "Go to the Relevant Project \\> Project Settings \\> Screens, then you can view the screens associated to the project and issue type.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/Screens-in-My-Jira-Project/qaq-p/2821270 | [
"cloud"
]
|
{
"author": "Askar Mambetaliev",
"title": "?? ????? ?????????? ??????? ????????? ??????? ?????? ? ???????????? ?????????? ????? ???? ??? ???? ?",
"body": "??????? ?????? 400 ? ??????? payload ??? ?????????\n"
} | [
{
"author": "Fabio Racobaldo _Herzum_",
"body": "Hi [@Askar Mambetaliev](/t5/user/viewprofilepage/user-id/5601003) and welcome,\n\nplease could you share a screenshot of your screen with error?\n\nFabio\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/%D0%92%D0%BE-%D0%B2%D1%80%D0%B5%D0%BC%D1%8F-%D0%B7%D0%B0%D0%BF%D0%BE%D0%BB%D0%BD%D0%B5%D0%BD%D0%B8%D1%8F-%D0%B7%D0%B0%D0%BF%D1%80%D0%BE%D1%81%D0%B0-%D0%B8%D0%BD%D1%86%D0%B8%D0%B4%D0%B5%D0%BD%D1%82%D1%8B-%D0%B2%D1%8B%D0%B2%D0%BE%D0%B4%D0%B8%D1%82-%D0%BE%D1%88%D0%B8%D0%B1%D0%BA%D1%83-%D0%BE/qaq-p/2821255 | null |
{
"author": "Yatiraj Sharma",
"title": "I need to find all the feature issue types which are not Done but all the issues in feature are done",
"body": "Hi There,\n\nNeed some help, I want to find out all the Features in a project (custom issue type and hierarchy, Portfolio Epic --\\> Feature -- Story) which have all the issues in these features Status and Done but Feature itself have not been marked As Done.\n\nI tried issueinEpic but does not work well.\n"
} | [
{
"author": "Muhammad Moazzam Hassan",
"body": "There is no such JQL that can retrieve this result. \n\nBut, it is possible via automation rule. \n\nCreate Schedule Rule: Write Query: issuetype = Feature and status != Done. \n\nThen add a condition: Related issue condition if Children All Match the Specified JQL present then print the issuekey of the feature. \n\nThen copy all issuekey and you can use in JQL like \"issuekey in (\"Copy all the issue keys\").\n\n<br />\n\n<br />\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349210iD6FDAF5C5DC2D817/image-size/large?v=v2&px=999 \"image.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/I-need-to-find-all-the-feature-issue-types-which-are-not-Done/qaq-p/2821249 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Aur?lie Pilette",
"title": "Fill the open sprint in custom field by Automation",
"body": "Hello,\n\nI would like that a field contains the actual Opensprint when the issue is created.\n\nFor that :\n\n- I create a custom field (a short text)\n\n- Like I have already an automation rule, I modify it\n\nI see by search that I can use :\n\n{{#issue}}{{#sprint}}{{#if(equals(state,\"active\"))}}{{name}}{{/}}{{/}}{{/}}\n\nBut when I create an issue, my custom field stay empty\n\nSo i would like to know what is wrong on my automation.\n\nThanks a lot![2024-09-25_09h06_58.png](https://community.atlassian.com/t5/image/serverpage/image-id/349174i75A89D2C39F3F39B/image-size/large?v=v2&px=999 \"2024-09-25_09h06_58.png\")\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Aur?lie Pilette](/t5/user/viewprofilepage/user-id/5136549)\n\nPlease post an image of the audit log details showing your rule execution. That will provide more context.\n\nFor the issue your rule is trying to update, does the Sprint field already have the value selected? The smart value expression you show will only provide the current sprint if it was already selected in the Sprint field.\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Aur?lie Pilette",
"body": "Hello,\n\nMy rule :\n\n![2024-09-25_18h28_56.png](https://community.atlassian.com/t5/image/serverpage/image-id/349313i23AB85E50D088D3E/image-size/large?v=v2&px=999 \"2024-09-25_18h28_56.png\")\n\nThe log said that it works\n\n![2024-09-25_18h27_34.png](https://community.atlassian.com/t5/image/serverpage/image-id/349314iBE873475C08D1640/image-size/large?v=v2&px=999 \"2024-09-25_18h27_34.png\")\n\nBut my field (which is a shot text is emtpy while it must have the opensprint value = 13.24\n\n![2024-09-25_18h29_37.png](https://community.atlassian.com/t5/image/serverpage/image-id/349312iF8B0133D528A7C36/image-size/large?v=v2&px=999 \"2024-09-25_18h29_37.png\")\n\nLike the sprint value\n\n![2024-09-25_18h29_37.png](https://community.atlassian.com/t5/image/serverpage/image-id/349315i4D4FC27E9586FC45/image-size/large?v=v2&px=999 \"2024-09-25_18h29_37.png\")\n\nNote: when we create the ticket, the sprint value by default is \"Bugs\" and I can(t copy srpint value field.\n\nBut in right, i have several sprint open :\n\nbug\n\nfriday\n\nSprint13.24\n\nand I would like that the field has the value Sprint13.24. But i can't write 13.24 because next month, it will 14.24, and then 15.24....\n"
},
{
"author": "Bill Sheboy",
"body": "The expression you show will work if there is a list of issues and not a single one. Please try this one which only iterates over the sprint values for a single issue:\n\n```\n{{#issue.sprint}}{{#if(equals(state,\"active\"))}}{{name}}{{/}}{{/}}\n```\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Fill-the-open-sprint-in-custom-field-by-Automation/qaq-p/2821240 | [
"automation",
"cloud",
"jira-cloud",
"smart-value"
]
|
{
"author": "Shaikh Abdul Rehman",
"title": "How can we set alert for billing in standard version of Jira before monthly subscription expire ?",
"body": "How can we set any alerts for billing in standard version of Jira before monthly subscription expire to get it renew before time ? \n\nPlease suggest steps on this ?\n"
} | [
{
"author": "Umut Ekin AL",
"body": "Hello [@Shaikh Abdul Rehman](/t5/user/viewprofilepage/user-id/5471218) ,\n\nYou can create jira automation. If you scheduled the time expiration date and add the send e-mail action, you have a notification for that.\n\n![Screenshot 2024-09-25 at 10.13.05.png](https://community.atlassian.com/t5/image/serverpage/image-id/349177i7AD63F6F5CAEC4BF/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 at 10.13.05.png\")\n\nHave a nice day.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/How-can-we-set-alert-for-billing-in-standard-version-of-Jira/qaq-p/2821237 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Tam Wai Lok",
"title": "how to get edit history of jira page?",
"body": "Some explanation of what I want. Something like commit history in github.\n\nFor example, someone complains about something missing. Then the page is edited and that something is added. I want to get back the version of the page at the point when the comment is made and that something is still missing. Is it doable without creating a custom app?\n"
} | [
{
"author": "John Funk",
"body": "Hi Tam - Welcome to the Atlassian Community!\n\nNo, there is no way in Jira to do a \"revert\" or \"restore\" real time in Jira. You can do backups and use a tool like Revyz Data Manager for Jira to do granular restores of an issue or a project. But that is a manual process to search through and apply. But it would give you the ability to get closer to what you want, I think.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/how-to-get-edit-history-of-jira-page/qaq-p/2821221 | [
"jira-unknown-hosting-type",
"unknown-hosting-type"
]
|
{
"author": "Edgar Pusklevic",
"title": "Issues avatar image export/import",
"body": "Hi , can issues avatar image be exported from Jira server and imported to Jira cloud ? \nThank you !\n"
} | [
{
"author": "Nikola Perisic",
"body": "Hello [@Edgar Pusklevic](/t5/user/viewprofilepage/user-id/5041688) , no, you will have to upload the avatars manually, since it's a different environment.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/Issues-avatar-image-export-import/qaq-p/2821155 | [
"cloud",
"jira-cloud"
]
|
{
"author": "weizichen",
"title": "An automatic task creation error occurred",
"body": "My JIRA version is 8.0.0.\n\nautomation plug-in\n\nThe condition is that when an issue is commented\n\nIf, the manager for me\n\nThen, create a subtask\n\nBut the result is a failure, and an error is returned\n\nHow can I solve this problem\n\n![Snipaste_2024-09-25_13-19-58.png](/t5/image/serverpage/image-id/349158i5AB94CD67C0CB130/image-size/large?v=v2&px=999 \"Snipaste_2024-09-25_13-19-58.png\")![Snipaste_2024-09-25_13-22-41.png](/t5/image/serverpage/image-id/349159iF9372851F7D2E254/image-size/large?v=v2&px=999 \"Snipaste_2024-09-25_13-22-41.png\")\n"
} | [
{
"author": "said kouzibry",
"body": "This is an issue I encoutered many times in the past, there is an incompatibility between Automation for Jira and Script Runner.\n\nThe only two solutions I found were the following :\n\n* Disable automation for Jira and migrate all automation rules as Scriptrunner job/listeners\n* Upgrade Jira to a version 8.4.x or newer and remove automation for Jira : It became part of Jira and is no longer required to be installed separately. The version included in Jira is compatible with Script runner\n\nI hope you find this useful, let me know if you have any more questions.\n",
"comments": [
{
"author": "weizichen",
"body": "Thank u for u reply\n\nI will try to upload my jira version to reslove this problem\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/An-automatic-task-creation-error-occurred/qaq-p/2821151 | [
"cloud",
"jira-cloud"
]
|
{
"author": "antonio coelho silva",
"title": "How can I easily sort the order of the features on a scum board?",
"body": "When a new feature is created is placed at the end of the Features list, it should be added to the beginning of the list- As for US, with a mouse right click you have the option to move it to the top of the backlog, that feature if available on the left-hand side Features list would allow much easier management of them\n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@antonio coelho silva](/t5/user/viewprofilepage/user-id/5601074) and welcome to the Community!\n\nThis looks a bit like a feature request? I don't think it is something that Atlassian is likely to implement, though you can always try to suggest it, e.g. via the in product *give feedback* option.\n\nAs an additional tip, though: you can move issues to the top of your backlog using your keyboard. When an issue is selected in backlog view, press **s** and then **t** on your keyboard to send it to the top of the backlog.\n\nHope this helps!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/How-can-I-easily-sort-the-order-of-the-features-on-a-scum-board/qaq-p/2821152 | [
"features",
"jira-unknown-hosting-type",
"unknown-hosting-type"
]
|
{
"author": "Annette Steinr?cken",
"title": "We use child tasks and not sub-tasks, but the advanced roadmap does only show sub-tasks.",
"body": "I choose the hierarchy: \nepics to sub-tasks, but I do not have sub-tasks. What do I have to do to show my tasks? \nWe use epics, CR, and child issues like tasks and more\n\nThe roadmap shows epics, CRs, Defects, but not tasks\n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@Annette Steinr?cken](/t5/user/viewprofilepage/user-id/5568895) and welcome to the Community,\n\nReview how the *issue type hierarchy* is configured in your Jira, as explained in [this support article](https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/).\n\nThe advanced roadmap (the you access from *Plans* ) will display issue types according to the level mapping specified over there. By default, that would be *Epics* at the top, all other standard issues types (CR and everything you refer to as *child issues*) under Epics and sub-tasks at the lowest level.\n\nYou can only extend the hierarchy with additional levels *above* epic, but if you want to add additional issue types at any level, just add them at the level where you would like to see them appear.\n\nHope this helps!\n",
"comments": [
{
"author": "Annette Steinr?cken",
"body": "Thanks for your answer. \nWhat rights do you need to change the hierarchy? \nAnd can you set the hierarchy per project or does the setting impact the entire Jira set-up?\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/We-use-child-tasks-and-not-sub-tasks-but-the-advanced-roadmap/qaq-p/2785379 | [
"advanced-roadmaps",
"cloud"
]
|
{
"author": "sebastian_walter",
"title": "Issue Security on Issue Hierarchy",
"body": "Issue Security for Sub-Taks can not be set, this in general not possible.\n\nAs we have a lot of Sub Tasks that should not be visible to our customers i'm looking for another solution.\n\nIf we change to Premium Subscription and create an additional Level in the Issue Hierarchy, where Sub-Task is still the lowest level, will we be able to set Issue Security on the new level?\n"
} | [
{
"author": "Florian Bonniec",
"body": "Hi [@sebastian_walter](/t5/user/viewprofilepage/user-id/5569275)\n\nYou can set a Security level for any issue type except issue type of type Sub-Task has it inherit the one from his parent.\n\nSo yes if you add additional levels, you will be able to set security level.\n\nRegards\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Issue-Security-on-Issue-Hierarchy/qaq-p/2785881 | [
"cloud",
"jira-cloud",
"jira-work-management-cloud"
]
|
{
"author": "Melissa Armas",
"title": "How to create a template in Jira Work Management",
"body": "We currently don't have a Jira SME. I'm using JWM and need to create templates for both issues and projects. I've searched and watched a lot of videos, and I still can't find an option to \"create a template\" for either a specific issue or a project. \nI'm not sure about the limitations of my plan; a global admin made me a site admin. \nPlease help.\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@Melissa Armas](/t5/user/viewprofilepage/user-id/5568757)\n\nWelcome to the Atlassian community.\n\nWhen you say a project template, do you mean a set of configuration options that is used when you create a new project, such as issue types, fields, screens and workflows?\n\nIf not please tell us what you would expect the project template to contain.\n\nFor an issue template what would you expect that to contain?\n",
"comments": [
{
"author": "Melissa Armas",
"body": "Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)\n\nThank you for your response!\n\n**Regarding the project template:** Yes, I'm referring to a set of configuration options used when creating a new project, including issue types, fields, screens, and workflows. However, since our current license doesn't include the option for workflows, we're manually building those using automation.\n\n**As for what the project template should contain:** It would include all the elements we've agreed upon during our alignment sessions. We've established a specific approach to project management tailored to our needs, and the template should reflect that.\n\n**For the issue template:** This would include the fields and structure that align with our agreed-upon processes. It would also incorporate approval automation and notifications, which we're setting up manually since our license doesn't support workflows or built-in approvals.\n\nThank you again for your help---I really appreciate the guidance!\n"
},
{
"author": "Trudy Claspill",
"body": "Hello [@Melissa Armas](/t5/user/viewprofilepage/user-id/5568757)\n\nCan you clarify what you mean by...?\n> our current license doesn't include the option for workflows\n\nCustomizing workflows is available in all license types for Jira Cloud. If you are facing difficulties with that, please start a new Question so we can explore that in depth.\n\n**Project templates - native** **solution**\n\nIf you want to work exclusively with Company Managed projects (vs. Team Managed projects) then the process for have a project template is:\n\n1. Create a Company Managed project and customize the configuration elements for that project in the manner that matches you intended template.\n\n2. When a new project is created, make sure you are electing to create another Company Managed project.\n\n3. On the final page of the project creation process where you enter the name of the new project, check the box to **Share settings**\n\n![Screenshot 2024-08-15 at 1.42.51?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342047iE75A7A78CFF56BD6/image-dimensions/293x252?v=v2 \"Screenshot 2024-08-15 at 1.42.51?PM.png\")\n\n4. After clicking on that option you will get a selection list where you can select from existing projects. Selection the project you created and configured previous (from step 1).\n\n5. The new project will be configured to use the same configuration schemes as the project you selected. Note it is using the **same schemes, not copies**. If the Schemes or elements in the schemes are changed, all projects that share them are affected.\n\nThe Share Settings option is available only for Company Managed projects.\n\nNatively you can't create a project \"template\" that you could then add to the list of project templates.\n\n![Screenshot 2024-08-15 at 1.46.42?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342049iE0B48593809BA65D/image-size/large?v=v2&px=999 \"Screenshot 2024-08-15 at 1.46.42?PM.png\")\n\nWhat would not be included in that \"template\" would be the configuration of a board view.\n\n**Issue template**\n\nIf you are talking about specifying which fields will appear in the screen for a specific issue type, that is included in the configuration schemes that are part of a project's configuration. Setting that up in your \"template\" project and creating new projects using Share Settings would bring that into your new projects also.\n\nAll of the above applies only to Company Managed projects. Team Managed projects are intended to be \"stand-alone\" and it is not possible to Share Settings between Team Managed projects. Each Team Managed project has to be independently customized.\n"
}
]
},
{
"author": "W_Diehl _Litew8 GmbH_",
"body": "Hello [@Melissa Armas](/t5/user/viewprofilepage/user-id/5568757)\n\nwithout app you could try Jira automation or 'Create with shared settings' checkbox during project creation. Both come with a number of disadvantages. Therefore we created our own app that fits you use case quite well and is the most affordable on the marketplace in that segment.\n\n**[Project \\& Issue Templates for Jira](https://marketplace.atlassian.com/apps/1230303/project-templates-for-jira?hosting=cloud&tab=overview)**\n\nYou can create custom Project templates or Custom Issue Templates. Decide on project configuration/schemes and issues you want to create in either a new project with configuration set inside the template or create issues into existing projects.\n\nYou can make the templates dynamic with placeholder, so that you can reuse them easily for multiple use cases.\n",
"comments": null
},
{
"author": "Marlene Kegel - codefortynine",
"body": "Welcome to the community, [@Melissa Armas](/t5/user/viewprofilepage/user-id/5568757)!\n\nI am Marlene, product manager of [Deep Clone for Jira.](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2785238)\n\nDo you want to create a project with template issues that can be replicated? If yes, you could check out the Project Clone feature of our app.\n\nYou can [clone entire Jira projects,](https://documentation.codefortynine.com/deep-clone-for-jira/article-a-story-about-working-with-template-issues?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2785238) including issues within and between Jira cloud instances.\n\n![deep-clone-jira_clone-project (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/341932i87A719625DEB1517/image-size/large?v=v2&px=999 \"deep-clone-jira_clone-project (1).png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-to-create-a-template-in-Jira-Work-Management/qaq-p/2785238 | [
"cloud"
]
|
{
"author": "Lukas Hametner",
"title": "Can you Create an Issue Type and configor it",
"body": "I need a Issue Type that i can Configure and use in new Created Projekts in Jira Work Management\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@Lukas Hametner](/t5/user/viewprofilepage/user-id/5492743)\n\nDo you want this new issue type to be used in a Team Managed project or a Company Managed project? If the project already exists you can find its Type information on the View All Projects page under the Projects menu.\n\nThe process described by [@Julio Herrera](/t5/user/viewprofilepage/user-id/5547886) is how you would create a new Issue Type to be used in Company Managed projects only.\n\nBased on the image you are provide you appear to be working with a Team Managed project.\n\nYou can find information about creating new Issue Types in Team Managed projects here:\n\n<https://support.atlassian.com/jira-software-cloud/docs/set-up-issue-types-in-team-managed-projects/>\n\nYou would have to recreate the new issue type in each Team Managed project where you want to use it. Team Managed projects do not share their configuration elements with other projects. They are intended to be stand-alone projects that can be customized without impacting other projects.\n",
"comments": null
},
{
"author": "Julio Herrera",
"body": "To create and use a custom Issue Type in Jira Work Management for new projects:\n\nCreate the Issue Type: \nGo to Jira Administration \\> Issues \\> Issue Types. \nCreate a new Issue Type with the desired name and configuration.\n\nAdd to Issue Type Scheme: \nNavigate to \"Issue Type Schemes\" under Issue Types. \nEdit an existing scheme or create a new one, then add your custom Issue Type to it.\n\nApply to New Projects: \nWhen creating a new project, ensure you select or associate the Issue Type Scheme that includes your custom Issue Type.\n\nThis will allow you to use the custom Issue Type across new projects in Jira Work Management.\n",
"comments": [
{
"author": "Lukas Hametner",
"body": "Can you only edit the Issue when you have a paid Version of Jira Work Managment? \n\nBecause Currently i can only edit following things: \n\n![Unbenannt.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/341670iA044288CE62EC4EC/image-size/large?v=v2&px=999 \"Unbenannt.PNG\") \nAnd i Would need the editor that looks like this: \n![Unbenannt.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/341671i78AD1377ECD32773/image-size/large?v=v2&px=999 \"Unbenannt.PNG\")\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Can-you-Create-an-Issue-Type-and-configor-it/qaq-p/2784134 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "Lukas Hametner",
"title": "Is there a Way to create Templates for new Projekts?",
"body": "I want to create a Template with following Configs: \n\n* The Issuetype should be configured\n* and the Workflow should be configured\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@Lukas Hametner](/t5/user/viewprofilepage/user-id/5492743)\n\nIt is not possible to create a new project template that is selectable from the templates list provided by Jira.\n\nFor Company Managed projects with a paid product subscription you can set up the configuration of a project as you would like it to be. You can then use that project as a \"template\" in that when you create a new project you can elect to share the settings of an existing project. This option is available only for Company Managed projects and only in paid subscription plans. You would see the option on the final step of project creation where you enter the name of the project. In a Free subscription plan this option is disabled.\n\n![Screenshot 2024-08-14 at 3.57.01?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341872iE4B6020DB41244D6/image-size/large?v=v2&px=999 \"Screenshot 2024-08-14 at 3.57.01?PM.png\")\n\nIn this option the projects are sharing the same configuration. This does not make a copy of the configuration for the new project. If the configuration schemes are changed that will impact all projects that are sharing them.\n",
"comments": [
{
"author": "Lukas Hametner",
"body": "Thank you, we will switch to the paid plan in the Future.\n"
},
{
"author": "Trudy Claspill",
"body": "You're welcome.\n\nIf any of our answers have helped you resolve your requirement please consider clicking on the Accept Answer button above the relevant answer(s). That will add a \"Solved\" tag to your post.\n"
}
]
},
{
"author": "W_Diehl _Litew8 GmbH_",
"body": "Hi [@Lukas Hametner](/t5/user/viewprofilepage/user-id/5492743)\n\nsince you are on a free Jira plan, you might want to check out [marketplace apps that are free under 10 users](https://marketplace.atlassian.com/search?moreFilters=freeStarterTier&query=project%20template) and support the project template feature you are looking at.\n\nObviously biased, but I can recommend you the free under 10 user app [Project Templates for Jira](https://marketplace.atlassian.com/apps/1230303/project-templates-for-jira?hosting=cloud&tab=overview) we've built that allows in it's basic core exactly what you ask. To create custom project template where you can specify what workflow and issue type scheme will be used. [Read more in our docu](https://litew8.atlassian.net/servicedesk/customer/portal/1/article/21299212). There is more to discover in terms of setting up additional content to be created inside new projects or allowing non-admins to create projects based on the template. Let us know if you have any questions.\n",
"comments": null
},
{
"author": "Marlene Kegel - codefortynine",
"body": "Hello [@Lukas Hametner](/t5/user/viewprofilepage/user-id/5492743),\n\nI am the product manager of [Deep Clone for Jira.](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2784133)\n\nIf you are open to work with a Marketplace app, consider trying out Deep Clone when working with template projects in Jira.\n\nWith our app, you can clone project configurations along with their configured issuetypes and workflows.\n\nYou can read more about [cloning Jira projects with Deep Clone for Jira](https://documentation.codefortynine.com/deep-clone-for-jira/article-a-story-about-working-with-template-issues?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2784133) in our documentation.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Is-there-a-Way-to-create-Templates-for-new-Projekts/qaq-p/2784133 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "sreenivasulu gundagula",
"title": "Is there any \"Issue type\" for EST time default",
"body": "I![time.png](https://community.atlassian.com/t5/image/serverpage/image-id/341463i9FA5ADF00F15D4A5/image-size/large?v=v2&px=999 \"time.png\")![time2.png](https://community.atlassian.com/t5/image/serverpage/image-id/341464i55070374615EFBE0/image-size/large?v=v2&px=999 \"time2.png\") need to add as EST timing by default ..is it possible for forms. \n\nis there any time with est time default\n"
} | [
{
"author": "Jack Brickey",
"body": "Hi [@sreenivasulu gundagula](/t5/user/viewprofilepage/user-id/5562680) , welcome to the community.\n\nUnfortunately I do not understand your inquiry here. The time zone default is based on a system setting for your site. With that said, can you explain a little bit more about what you're used cases and what you're trying to achieve?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Is-there-any-quot-Issue-type-quot-for-EST-time-default/qaq-p/2783130 | [
"forms",
"jira-cloud"
]
|
{
"author": "Allan Rene Trujillo",
"title": "REGISTRO DE AUDITORIAS",
"body": "Buena tarde, quien me puede apoyar con esta consulta, como puedo validar quien realiz? un cambio de mi tablero, le cambiaron los carriles a un proyecto y quiero saber quien origino ese cambio\n\nquedo atento a sus comentarios, muchas gracias\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hola [@Allan Rene Trujillo](/t5/user/viewprofilepage/user-id/5487422) ,\n\nNoto que las etiquetas en tu publicaci?n indican que est?s usando la suscripci?n gratuita. ?Es eso correcto?\n\nSi es as?, tenga en cuenta que los registros de auditor?a que [@Aaron Pavez _ServiceRocket_](/t5/user/viewprofilepage/user-id/4482404) mencion? no est?n disponibles para usted. Debe tener una suscripci?n paga para tener acceso a esa funci?n.\n\nAdem?s, con la suscripci?n gratuita, todos los usuarios que tienen licencia para acceder a su producto Jira reciben el equivalente al acceso de administrador de proyectos/administrador de tableros para todos sus proyectos y tableros. Esta es una limitaci?n del plan gratuito: no es posible limitar/personalizar los permisos de los usuarios m?s all? de separar Jira Product Administrations de otros usuarios. Esto est? documentado aqu?:\n\n<https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/>\n\n---\n\nHello,\n\nI notice that the tags on your post indicate that you are using the Free subscription? Is that correct?\n\nIf it is then note that the Audit Logs that [@Aaron Pavez _ServiceRocket_](/t5/user/viewprofilepage/user-id/4482404) mentioned are not available to you. You must be on a paid subscription to have access to that feature.\n\nAdditionally with the Free subscription all users that are licensed to access your Jira product are granted the equivalent of Project Administrator/Board Administrator access for all your projects and boards. This is a limitation of the Free plan - it is not possible to limit/customize the permissions of the users beyond separating Jira Product Administrations from other users. This is documented here:\n\n<https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/>\n\n> Good afternoon, who can help me with this query, how can I validate who made a change to my board, they changed the lanes of a project and I want to know who caused that change\n>\n> I look forward to your comments, thank you very much\n\n> Hello @Allan Rene Trujillo\n>\n> The audit logs contain information on CERTAIN changes. Not all.\n>\n> <https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/>\n>\n> According to the list, those changes to the boards are not audited.\n>\n> You can control who can share filters, boards, and dashboards globally through system settings \\> global permissions.\n>\n> <https://confluence.atlassian.com/adminjiraserver073/managing-global-permissions-861253290.html?_ga=2.41529643.843078215.1580961607-1905067158.1569632203>\n>\n> But there are no permissions for the boards.\n>\n> <https://jira.atlassian.com/browse/JRACLOUD-75841>\n>\n> Greetings\n",
"comments": null
},
{
"author": "Aaron Pavez _ServiceRocket_",
"body": "Hola [@Allan Rene Trujillo](/t5/user/viewprofilepage/user-id/5487422)\n\nEL audit logs contiene informacion de CIERTOS cambios. No todos.\n\n<https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/>\n\nSegun la lista, esos cambios en los tableros no son auditados.\n\nPuedes controlar qui?n puede compartir filtros, tableros y paneles globalmente a trav?s de la configuraci?n del sistema\\> permisos globales.\n\n<https://confluence.atlassian.com/adminjiraserver073/managing-global-permissions-861253290.html?_ga=2.41529643.843078215.1580961607-1905067158.1569632203>\n\nPero no hay permisos para los tableros.\n\n<https://jira.atlassian.com/browse/JRACLOUD-75841>\n\nSaludos\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/REGISTRO-DE-AUDITORIAS/qaq-p/2782688 | [
"cloud",
"jira-cloud-administration",
"jira-work-management-cloud",
"not-applicable"
]
|
{
"author": "Pragash",
"title": "Automation on issue view",
"body": "I'm trying to set up an automation in Jira that automatically assigns a task to the person who opens (views) it and simultaneously transitions the task to \"In Progress.\" However, I've encountered an issue where the Jira automation isn't triggering when someone opens (views) the task.\n\nIs there a way to achieve this functionality, or could you suggest an alternative approach? \n\nI tried the same approch in script runner too still I have the same problem that when issue viewed it not able to trigger the issue\n"
} | [
{
"author": "Mikael Sandberg",
"body": "Viewing an issue is not an event in Jira, and that is why you cannot trigger on it. Automation can only trigger on events like transition, field changes etc.\n",
"comments": [
{
"author": "Pragash",
"body": "Thanks Mikael for the reply I confimred the same with support team too.\n"
},
{
"author": "Trudy Claspill",
"body": "Hello [@Pragash](/t5/user/viewprofilepage/user-id/5474346)\n\nI'm chiming in to agree with [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)\n\nWhat do you consider \"viewing\" an issue? If a user clicks on an issue card in a board a view of the issue will be shown to them. If a user clicks on a child issue under an Epic or a sub-task under a story, then that user will have \"viewed\" the issue. If a user clicks on a linked issue that also opens a view of an issue. Any time a user clicks on a link for an issue anywhere in Jira they are going to be viewing the issue.\n\n**Anybody** could view an issue. Do you really want to automatically assign the issues to anybody who views it? Do you really want to assume work is \"in progress\" on that issue just because a person viewed it?\n\nI suggest that we back up a step and ask \"what problem are you trying to solve\"? You've told us about something you want to implement, but why do you want to implement that? Is this a business process or a user training issue that needs to be solved in a different way?\n"
}
]
},
{
"author": "Aron Gombas _Midori_",
"body": "[@Pragash](/t5/user/viewprofilepage/user-id/5474346) You can use the [manual trigger](https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Manual-trigger-from-issue) in the rule, and it will add an explicit button to the Issue View which the user should click to start the automation rule.\n\nI think requiring an *explicit* action (an intuitively named button like \"I will pick this up\") is better than relying on a non-explicit action (even if that was possible).\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Automation-on-issue-view/qaq-p/2782668 | [
"cloud",
"jira-work-management-cloud",
"scriptrunner"
]
|
{
"author": "Andriy Kolesnikov",
"title": "Greenhouses built",
"body": "Hello everyone!\n\nMy company build greenhouses and I'm going to figure out how to do that with Jira.\n\nThe greenhouse consist of various parts, and certain materials need to be prepared for the manufacture of these parts. How do I build a project in Jira to control the manufacture of each greenhouse, part and material?Thank you for any help\n"
} | [
{
"author": "John Funk",
"body": "Hi Andriy - Welcome to the Atlassian Community!\n\nJira doesn't really handle inventory natively. You could get a Premium subscription with Jira Service Management and implement Assets for that functionality.\n\nHowever, if you are just needing help with tracking what is being build, you could create a workflow that shows the various steps in the process. Order received, Materials acquired, Base frame constructed, Windows installed, etc.\n\nAnd you can create custom fields that show the values of the materials needed. Again, that would be better down with Assets, but you could maybe create a custom field for the material - Windows and a number field for Count (Windows needed).\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Greenhouses-built/qaq-p/2781439 | null |
{
"author": "Nishu Gupta",
"title": "data analytics project",
"body": "I am a beginner to Jira. I want to understand which Model approach will work best for handling Data Analytics project.\n\nThe work involves few resources generally 3 to 4. Continuous deliverables, regular reviews with clients. Dependency in entire flow of project from first step to another.\n\nCan anyone help with the same.\n"
} | [
{
"author": "Bibek Behera",
"body": "[@Nishu Gupta](/t5/user/viewprofilepage/user-id/5563972) ,\n\nWelcome to the community. I would suggest the below:\n\n1. Signup for a jira cloud insatcne trial. \n <https://www.atlassian.com/software/jira>\n2. Go through the learning path \n <https://university.atlassian.com/student/path/815443-jira-fundamentals>\n\nUse a Jira software project and leverage the out-of-the-box project templates. As you get used to the functionalities, you will start improvising based on the requirements. If not we are here to help :)\n\nPlease accept the answer if this is useful for you.\n\n-Bibek\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/data-analytics-project/qaq-p/2780257 | [
"cloud"
]
|
{
"author": "Mark Nesbit",
"title": "I want to use data from JIRA dashboards to create reports",
"body": "We have clients that do not have access to our project on Jira (something I am trying to address). I want to use some of the dashboard data and reports to export and use in a PP presentation in the mean time.\n\nI know I can take screen grabs etc but would rather find a way I can export data to use elsewhere?\n\nCan anyone help me please?\n"
} | [
{
"author": "Anandhi Arumugam",
"body": "Hi [@Mark Nesbit](/t5/user/viewprofilepage/user-id/5562917)\n\nThere is no native way to export a Dashboard to any file format. You can use the following:\n\n1. If you need the issue details, please create a filter and export the filter to a CSV or xlsx format with desired columns\n2. For Dashboards, you need to use apps like [Better PDF Exporter](https://marketplace.atlassian.com/apps/5167/better-pdf-exporter-for-jira?hosting=cloud&tab=overview)\n\nHope this helps!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/I-want-to-use-data-from-JIRA-dashboards-to-create-reports/qaq-p/2779415 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "Mark Nesbit",
"title": "I want to get value from the burndown chart for my team",
"body": "My team works on three week sprints and I am not 100% sure where the chart gets it's data from. I want to assume it is only marking work done once at the 'done' status? I want to see if I can (for the purpose of the chart) mark the work 'done', when it is waiting for client approval (which can be a blocker for us). This would offer more value as we would see work progressing each day...\n\nIs this possible?\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@Mark Nesbit](/t5/user/viewprofilepage/user-id/5562917)\n\nWelcome to the Atlassian community.\n\nSprints consider work completed when the issue is in the column farthest to the right in the Scrum board. There is no configuration you can enable that will tell Jira to consider other or multiple columns as the indicator that the work is complete. And there is no option to change the chart configuration.\n\nYou can map multiple statuses to that right-most column, and then the work in all those statuses will be considered \"completed\" in the sprint.\n\nHowever, when you Complete Sprint, then all those items would be considered complete. The \"client approval\" issues would not be moved to the next sprint nor the backlog.\n",
"comments": [
{
"author": "Mark Nesbit",
"body": "Thanks Trudy, that is a great response. So I need to evaluate the statuses for the last column then. I do need to work with the team on those and they are quite messy and inconsistent with other projects the team has. \n\nI am unsure how to map statuses to columns though as I am new, I will take a look on-line but would also accept are suggestions? ;)\n"
},
{
"author": "Trudy Claspill",
"body": "You would do that in the Board Configuration. Click the button labeled with three dots in the upper right corner above the board. Click the Configure option.\n\nDepending on the type of project/board you may be taken directly to a screen that shows the Statuses mapped to Columns, or you may have to choose Columns from a list of configuration options.\n\nOn that screen you can drag and drop to move statuses to different columns.\n"
},
{
"author": "Mark Nesbit",
"body": "I have done that however the board options are limited. I am now having to look at third party plugins but this comes at an additional cost which my employer is unlikely to accept.\n"
},
{
"author": "Trudy Claspill",
"body": "> however the board options are limited.\n\nDo you have another question with regard to that, that we can try to help you address?\n"
},
{
"author": "Mark Nesbit",
"body": "Hey [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) thanks. I was working off the burndown last week and could access a link to see the work as it progressed through the sprint as well as any scope changes. This link is no longer there and I need to find a way to get back to that uber valuable information.\n"
},
{
"author": "Trudy Claspill",
"body": "Hello [@Mark Nesbit](/t5/user/viewprofilepage/user-id/5562917)\n\nAre you working with a Team Managed project or a Company Managed project? You can find that information at the bottom of the navigation panel on the left when you are viewing the project, or in the Type column on the View All Projects page under the Projects menu.\n\nCan you show us what you currently see? Obscure confidential data.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/I-want-to-get-value-from-the-burndown-chart-for-my-team/qaq-p/2779412 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "Atlassian Admin",
"title": "React code into custom plugin's GUI",
"body": "Hi,\n\nis it possible to use React code into the custom plugin's GUI?\n\nIf possible, what is the best way to do this?\n\nThanks\n"
} | [
{
"author": "Aron Gombas _Midori_",
"body": "Actually, [Forge with UI Kit](https://developer.atlassian.com/platform/forge/ui-kit/#react-runtime) natively supports React!\n\nIf you have React experience and you want to build apps for the Atlassian Cloud, then I think it would be the best option for you.\n",
"comments": null
},
{
"author": "Florian Bonniec",
"body": "Hi [@Atlassian Admin](/t5/user/viewprofilepage/user-id/3702590)\n\nYou can do it using custom UI. You will be able to build your UI then built your app using Forge.\n\n[Custom UI (atlassian.com)](https://developer.atlassian.com/platform/forge/custom-ui/)\n\nThere is couple interesting video on their youtube channel such as <https://www.youtube.com/watch?v=A0acnXv4TfA> but also the developer community forum.\n\n[The Atlassian Developer Community](https://community.developer.atlassian.com/)\n\nRegards\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/React-code-into-custom-plugin-s-GUI/qaq-p/2779206 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "Mark Nesbit",
"title": "Dashboard formatting issues",
"body": "I am fairly new to Jira and trying to build a dashboard and a pie chart where the team can see (from the work in the current sprint) what is assigned to them. For some reason the search filter I have built and saved (working) and added to the config, it always refers to the issues on the whole project which is not much help at all?\n"
} | [
{
"author": "Jack Brickey",
"body": "Hi [@Mark Nesbit](/t5/user/viewprofilepage/user-id/5562917) , welcome to the community.\n\nPlease provide your filter so that I can inspect it. Also, a screen capture of the gadget where you use. The filter in the configuration view would be helpful. Basically, if you don't wanna see the entire project, then your filter needs to be defined such that that is not the case.\n",
"comments": [
{
"author": "Jack Brickey",
"body": "It is likely that you simply need to add \" ... and sprint in opensprints()\" to your filter if your goal is to only see the issues in the active sprint.\n"
},
{
"author": "Mark Nesbit",
"body": "Thanks Jack, I managed to get it to work. it was a case of refreshing the tab so that the filter came through.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Dashboard-formatting-issues/qaq-p/2778036 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "Babu Siddalinga",
"title": "Billing how to change monthly to anual payments",
"body": "HI Team,\n\nWe need to change billing method from Monthly to Annual, kindly help us to change Payment method.\n\nRegards\n\nBabu\n"
} | [
{
"author": "John Funk",
"body": "Hi Babu - Welcome to the Atlassian Community!\n\nGo to Settings \\> Billing then click Billing in the top nav menu\n\n![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/340480i8981EEB1D5A87A4D/image-dimensions/277x216?v=v2 \"Screenshot.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Billing-how-to-change-monthly-to-anual-payments/qaq-p/2777886 | [
"cloud",
"not-applicable",
"subscriptions-and-billing"
]
|
{
"author": "sreenivasulu gundagula",
"title": "conditional display of field",
"body": "**If \"3rd Party Vendor Hosted\" equals \"Yes\"** Then **Vendor Contact** Info should be visible \n\n<br />\n\n<br />\n\n**If \"3rd Party Vendor Hosted\" equals \"NO or NA\"**\n\nThen **Vendor Contact** Info should not be visible \n\n<br />\n\n![example.png](https://community.atlassian.com/t5/image/serverpage/image-id/340432i85BB9B8293488D61/image-size/large?v=v2&px=999 \"example.png\")\n"
} | [
{
"author": "John Funk",
"body": "Hi [@sreenivasulu gundagula](/t5/user/viewprofilepage/user-id/5562680) - Welcome to the Atlassian Community!\n\nYou will not be able to do that with the normal out of the box forms in Business projects. You will need to have Advanced Forms turned on to be able to create a form with conditional logic.\n\nGo to Project Settings on the project.\n\nIf you do not have an option on the left menu for Advanced Forms, then it is probably not turned on for your instance and you will need to request that from Atlassian Support.\n\n<https://support.atlassian.com/contact/#/>\n",
"comments": [
{
"author": "sreenivasulu gundagula",
"body": "[@John Funk](/t5/user/viewprofilepage/user-id/7148) - thanks for the info .\n"
},
{
"author": "John Funk",
"body": "You are welcome.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/conditional-display-of-field/qaq-p/2777747 | [
"cloud"
]
|
{
"author": "Elif Alverson",
"title": "Automation: Child tickets inherit Epic's assignee",
"body": "Hello,\n\nI am working on an automation, which will make all the task, subtasks to be inherit epic's assignee.\n\nWe use issue template app to create multiple tasks and subtasks associated with an epic. When the user picks a specific value on one of the custom fields during the issue creation, we would like the default assignee to be changed.\n\nAny suggestions, samples? Thank you.\n"
} | [
{
"author": "Klaudia Sch?n_Deviniti_",
"body": "Hi [@Elif Alverson](/t5/user/viewprofilepage/user-id/4707500)\n\nI believe the answer depends on the app for templating. Do you use **[Issue Templates for Jira](https://marketplace.atlassian.com/apps/1211044/issue-templates-for-jira?hosting=cloud&tab=overview)** provided by Deviniti? If so I believe I'd be able to advise :)\n\nKind regards, \nKlaudia\n",
"comments": [
{
"author": "Elif Alverson",
"body": "Hello [@Klaudia Sch?n_Deviniti_](/t5/user/viewprofilepage/user-id/1229950) ,\n\nYes, we do use **[Issue Templates for Jira](https://marketplace.atlassian.com/apps/1211044/issue-templates-for-jira?hosting=cloud&tab=overview)** provided by Deviniti.\n\nThank you.\n"
},
{
"author": "Klaudia Sch?n_Deviniti_",
"body": "Hi [@Elif Alverson](/t5/user/viewprofilepage/user-id/4707500)\n\nthank you for confirmation ;) Please be asurred we will get back to you after we analyze it.\n\nKlaudia\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Automation-Child-tickets-inherit-Epic-s-assignee/qaq-p/2774142 | [
"assign",
"assignee",
"automation",
"cloud",
"epic",
"jira-work-management-cloud",
"sub",
"task"
]
|
{
"author": "Joe Chapman",
"title": "Dependencies: 'earliest end is start of' does this do anything?",
"body": "I have an Epic with 5 Tasks. Each task must be completed in sequence. Task 1 has a dependency link 'earliest end is start of' to Task 2, and so on from 2 to 3, 3 to 4 and 4 to 5.\n\nHowever, when looking at the timeline or the start dates of the successive tasks, nothing updates when a task is completed. E.g., if I set the status of Task 1 to done, nothing happens with Task 2: the start date doesn't change, nothing changes in the Timeline other than Task 1 turning green.\n\nDo these types of dependencies actually do anything, or is managing all of the dates manual? Is additional automation required to actually shift things around automatically?\n"
} | [
{
"author": "John Funk",
"body": "Hi Joe,\n\nCan you provide some screenshots? That would help give us context. But in general, the completion of a task will not cause something to automatically happen without some additional automation rules. The system is not going to assume you want something in particular to happen just because you complete a task.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Dependencies-earliest-end-is-start-of-does-this-do-anything/qaq-p/2773608 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "Elif Alverson",
"title": "Removing Subtasks Based on a Custom field selected in the Epic",
"body": "Hello,\n\nWe have configured an epic wihich created multiple tasks and subtasks by using the Issue template App.\n\nI am asked to remove multiple subtasks belong to one specific task when tone of the custom field selected as a specific value during the issue creation.\n\nIs that possible? If so, does anyone has a sample automations that I can work with.\n\nThank you.\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Elif Alverson](/t5/user/viewprofilepage/user-id/4707500)\n\nFor support for that marketplace app, please contact the vendor through their marketplace information:\n\n[https://marketplace.atlassian.com/apps/1211044/issue-templates-for-jira?hosting=cloud\\&tab=support](https://marketplace.atlassian.com/apps/1211044/issue-templates-for-jira?hosting=cloud&tab=support)\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Elif Alverson",
"body": "Hello [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) ,\n\nI already created a support ticket with them. I just want to make sure this cannot be resolved with a simple Jira Automation. Thank you.\n"
},
{
"author": "Bill Sheboy",
"body": "That may be the case, and I would still start with the vendor's suggestions.\n\nThe reason I suggest that is some marketplace apps do not store their data in ways accessible to automation rules. The vendor will know what is possible.\n"
},
{
"author": "Elif Alverson",
"body": "I appreciated your input. Thanks again.\n"
}
]
},
{
"author": "Elif Alverson",
"body": "[@Klaudia Sch?n_Deviniti_](/t5/user/viewprofilepage/user-id/1229950) , this one is related to the Issue Templates for Jira Cloud provided by Deviniti. Please advise. Thank you.\n",
"comments": [
{
"author": "Klaudia Sch?n_Deviniti_",
"body": "Hi Elif,\n\nI can see you have already raise a support ticket - we will update you shortly ;)\n\nKlaudia\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Removing-Subtasks-Based-on-a-Custom-field-selected-in-the-Epic/qaq-p/2774131 | [
"automation",
"child",
"cloud",
"epic",
"issue-create",
"jira-work-management-cloud",
"remove",
"sub-task",
"task"
]
|
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