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{
"author": "Rick McCord",
"title": "Error in scorecardDetailsOverview",
"body": "Trying to disassociate a built-in scorecard from the Service component type in Compass but keep getting an 'Error in scorecardDetailsOverview' error when I land in the scorecard Overview screen.\n\nAnyone else run into this issue, and is there a fix/workaround? Thanks in advance :)\n\n![image.png](/t5/image/serverpage/image-id/304103iC290599B57A2C096/image-size/large?v=v2&px=999 \"image.png\")\n"
} | [
{
"author": "Alastair Wilkes",
"body": "Hi [@Rick McCord](/t5/user/viewprofilepage/user-id/5421263),\n\nThanks for your post. We're investigating this issue!\n\nThanks,\n\nAlastair \nCompass PM\n",
"comments": [
{
"author": "Alastair Wilkes",
"body": "We've identified the issue and are working on a fix.\n"
},
{
"author": "Alastair Wilkes",
"body": "A fix was deployed on Friday. Sorry for the delay in updating; I was out of the office!\n\nCheers,\n\nAl\n"
}
]
}
]
| https://community.atlassian.com/t5/Compass-questions/Error-in-scorecardDetailsOverview/qaq-p/2597520 | null |
{
"author": "Luk?? Seck?",
"title": "How to add metric for opened bugs",
"body": "Hi, I'm trying to add the \"Opened bugs\" metric to the scorecard.I have bugs attached to individual components and if a component has a bug open for more than x days. I want it to be displayed in the metric. I can't find a guide anywhere that describes this. Can this be done at all? Or at least something similar?\n"
} | [
{
"author": "Nicolas Galluzzo",
"body": "I think you could use a jira automation rule to do this.\n\nTrigger: Schedule\n\nAction: Lookup Issues - write a JQL that returns recently created issues\n\nAction: Send web request - Send a metric value: <https://developer.atlassian.com/cloud/compass/rest/api-group-metrics/#api-compass-v1-metrics-post>\n",
"comments": null
},
{
"author": "Alastair Wilkes",
"body": "Hi Luk??,\n\nThanks for your question. I really like this idea!\n\nRight now, you *can't* connect Jira information to metrics/scorecards. However, this is something we've discussed and are interested in for the future. They seem like a natural fit, especially since you can now use Compass components in Jira and create Jira issues from various places in Compass.\n\nDo you have any additional context about how you'd use this information? For example, if you could connect Jira info to components, how would you use it? Would you connect it to scorecards? Would you review it each week? etc.\n\nThanks,\n\nAl\n\nCompass PM\n",
"comments": [
{
"author": "Jean-Philippe Boudreault",
"body": "A use case would be to have resolution SLA for customer issues.\n\nFor example\n\nCritical issues reported by customers 7 days SLA\n\nMinor issues reported by customers 90 days SLA\n\nCustomer reported issues are usually assigned to a component during the triage. Cortex.io supports Jira issue integration has part of component and team scores.\n\n![Screen Shot 2024-04-08 at 4.44.42 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/317078iAC974A2685277158/image-size/large?v=v2&px=999 \"Screen Shot 2024-04-08 at 4.44.42 PM.png\")\n"
}
]
}
]
| https://community.atlassian.com/t5/Compass-questions/How-to-add-metric-for-opened-bugs/qaq-p/2591989 | [
"bug",
"metric"
]
|
{
"author": "emiliano.pedroza",
"title": "Hi team, I'm looking for more documentation about how can i add data to components from my service.",
"body": "I have a service that gathers insights about other services like metrics, health check data, etc. I would like to publish this data to Compass for each component. I read this can be done by using the GraphQL API but I'd like to see more documentation and examples.\n\nThanks!\n"
} | [
{
"author": "Steffen Opel _Utoolity_",
"body": "Hi [@emiliano.pedroza](/t5/user/viewprofilepage/user-id/5411591) and welcome to the Atlassian Community!\n\nThere are meanwhile two ways to ingest metrics and events into Compass:\n\nREST API {#toc-hId--406819472}\n------------------------------\n\nThe [Compass REST API](https://developer.atlassian.com/cloud/compass/rest/intro/#version) has recently been added as a slightly more lightweight and/or convenient starting point, still needs a tiny bit of GraphQL though - refer [Send events using REST API](https://developer.atlassian.com/cloud/compass/components/send-events-using-rest-api/#send-events-using-rest-api) for details.\n\nForge app / GraphQL API {#toc-hId-2080693361}\n---------------------------------------------\n\nThe more flexible and comprehensive approach is to write an app for the [Atlassian Forge platform](https://developer.atlassian.com/platform/forge/) that Compass itself is built upon. The team also provides the [GraphQL API toolkit](https://developer.atlassian.com/cloud/compass/forge-graphql-toolkit/), which wraps and exposes the underlying GraphQL API via JavaScript/TypeScript methods for ease of use.\n\n#### Example apps {#toc-hId-974303476}\n\nThere are several [Compass example apps](https://developer.atlassian.com/platform/forge/example-apps-compass/) to get started, including the [Compass metrics and events ingestor app](https://developer.atlassian.com/platform/forge/example-apps-compass/#compass-metrics-and-events-ingestor-app) that *\"Uses the dataProvider module and webtriggers to set up and ingest metrics and events on a Compass component\"*.\n\nThe Compass team also curates their own [compass-examples](https://github.com/atlassian-labs/compass-examples) repository, including a [Compass Metrics and Events Statuspage Example (Custom UI)](https://github.com/atlassian-labs/compass-examples/tree/main/apps/sample-dataprovider-app-statuspage).\n\nAlso linked there is the considerably more comprehensive yet also more complex official [GitLab app for Compass](https://github.com/atlassian-labs/gitlab-for-compass) app that Atlassian is refreshingly making available as OSS.\n\nCheers, \nSteffen\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Hi-team-I-m-looking-for-more-documentation-about-how-can-i-add/qaq-p/2585906 | null |
{
"author": "Luke Collins",
"title": "Atlassian Analytics for Compass",
"body": "Hi there! I just want to check if there were any plans to make the Compass data available in the Atlassian Data Lake? We have a team internally who are interested in the prospect of this. Thanks :)\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@Luke Collins](/t5/user/viewprofilepage/user-id/3269478)\n\nI can't see any mention of this on the public roadmap - <https://www.atlassian.com/roadmap/cloud>\n\nBut there is a suggestion for it you could watch/vote for - check out: [ANALYTICS-157](https://jira.atlassian.com/browse/ANALYTICS-157)\n\nSte\n",
"comments": [
{
"author": "Luke Collins",
"body": "Thanks Stephen!\n"
}
]
}
]
| https://community.atlassian.com/t5/Compass-questions/Atlassian-Analytics-for-Compass/qaq-p/2580296 | null |
{
"author": "Andrew Fraser",
"title": "Compass receiving OpsGenie Alerts",
"body": "Regarding Compass OpsGenie integration, right now it seems only Opsgenie 'Incidents' feed into Compass. Are there any plans for Compass to automatically receive 'Alerts' from OpsGenie?\n\nI would like to be able to create a metric from OpsGenie alerts for my software components without having to roll my own code.\n\nThat metric would ideally count the number of Alerts being raised for 'My API' . then setup a scorecard based off that metric.\n"
} | [
{
"author": "Vinicius",
"body": "Hey there, Andrew!\n\nMy name is Vinicius and I'm with the Compass support team! \n\nFirst I'd like to apologize for the delay on the answers as we're now getting to the older community question that are unanswered. \n\nNow, to your point: currently there are no plans to include these as metrics for the Compass \\<\\> OpsGenie integration early access program, but this is something the team is looking into for further forward. There are some updates on derived metrics that are still under development that will allow us to work better with this type of scenario without the need to use the API directly. \n\nI have also shared your use-case with our product team, so they've added it as a suggestion for future releases! :) \n\nLet me know if you have any questions!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Compass-receiving-OpsGenie-Alerts/qaq-p/2577359 | null |
{
"author": "Phill Pafford",
"title": "Option to Archive Compass Components",
"body": "Option to Archive Compass Components? like how there is an option in Bitbucket at the project level, the default only displays active repos, but you could filter on archived or view all. would be nice for Compass to also have something similar\n"
} | [
{
"author": "Alie Sesay",
"body": "Hey Phill,\n\nI apologize for the delayed response.\n\nI've reviewed it internally; unfortunately, we don't have a schedule or roadmap for it at the moment. However, we are keeping track of the request, and our team has recorded your feedback.\n\nWarm regards,\n\nAlie\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Option-to-Archive-Compass-Components/qaq-p/2576860 | null |
{
"author": "Andrew Fraser",
"title": "Compass 'Active Bugs' Metric",
"body": "I'm just starting to make use of Compass and one thing that comes to mind is wanting to use the 'Active Bugs' metric.\n\nIt appears this metric only works by pushing the info in via the API. Wondering if there's any plans for this metric to be fed via Jira. possibly via a JQL query or something related to the 'Issues' integration.\n\nIf anyone has already solved this through other means, it'd be great to hear about it.\n"
} | [
{
"author": "Samy HOCINE",
"body": "Hi, \n\nSame here. I need a card to see the number of active bugs :/\n",
"comments": null
},
{
"author": "Ronny Katzenberger",
"body": "We're interested in this too. \nWe expected this to work especially since JIRA Service Management can sync its services with Compass and services can be added to JSM issues via the \"Affected Services\" field. \nWe assumed that once a service is synced and a JSM issue lists it among affected services, this could be reflected in the service's compass page.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Compass-Active-Bugs-Metric/qaq-p/2569189 | null |
{
"author": "Jason M_",
"title": "Compass sign-up process (free tier)",
"body": "Hello,\n\nWe are not part of the beta program for Compass, but we're interested in trying it out in our Sandbox environment. This doesn't seem to have the same enablement process as Atlassian Intelligence or Confluence Databases. A user needs to sign up for it, how does that work for the site as a whole? Is the signed-up user the only one to see/access the product, or is it simply enabled for the entire site where all users will see it from product dropdown menu?\n\nAlso is is possible to enable it for only the sandbox site?\n\nThanks, \nJason\n"
} | [
{
"author": "eugenio_onofre",
"body": "Hi [@Jason M_](/t5/user/viewprofilepage/user-id/2885406)\n\nDifferent from Atlassian Insights/Assets, which is a feature inside Jira, Atlassian Compass is a separate product. You need to sign up for it on the official Atlassian Link:\n\n<https://www.atlassian.com/software/compass>\n\nThe product will be enabled for the entire site and al admins will have access to it. Like all other Atlassian Products, in case you want to allow other users to access it, you can do so by going into your User Management section and granting access individually or making the entire company able to access it.\n\nI kindly suggest checking the pricing tier before doing so.\n\nPlease do not forget to accept this answer in case it helps you resolve your issue as it may help other community members in the future.\n\nRegards, \nEugenio\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Compass-sign-up-process-free-tier/qaq-p/2564130 | null |
{
"author": "Manikanta Swamy G",
"title": "Need to provid basic access to users",
"body": "I have installed the Compass free plan- 8 site admins are automatically added to Compass and as stated I can add unlimited basic users, but while providing access to users - it is throwing max users added to add more users need to upgrade the plan\n\nanyone can help me with this?\n\n![Capture11.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/299058i43A069C4F23EE641/image-size/large?v=v2&px=999 \"Capture11.PNG\")\n"
} | [
{
"author": "Wayne Dailey",
"body": "Hi [@Manikanta Swamy G](/t5/user/viewprofilepage/user-id/4806787) and [@Marc Roberts](/t5/user/viewprofilepage/user-id/5358164) thanks for sharing this! To dig into this properly, I think the best option is to create a support ticket. Can you please share this issue via the chat bubble in Compass?\n",
"comments": [
{
"author": "Marc Roberts",
"body": "I tried but the bot ghosted me, I put in a request a few days ago. Now I've had Compass completely suspended because even though I downgraded to the free plan, I was still getting emails saying \"you need to add a payment method\". So now I can't even log into Compass to see if there's an update in my chat bubble.\n\nGoing to try to sort it out but this is rather frustrating! I had asked in the chat bubble for either my new admin experience to be already rolled out, or for the trial to be extended until we got the new admin experience.\n"
},
{
"author": "Wayne Dailey",
"body": "Thank for flagging this [@Marc Roberts](/t5/user/viewprofilepage/user-id/3703404) and I'm sorry for the frustration this has caused. I reached out directly to our support team to review this issue and create a support ticket.\n"
},
{
"author": "Wayne Dailey",
"body": "[@Manikanta Swamy G](/t5/user/viewprofilepage/user-id/4806787) the support team will be helping out with your comment as well.\n"
}
]
},
{
"author": "Marc Roberts",
"body": "I have this problem as well, cannot for the life of me find out how to do this. I was able to grant free users access to Atlas but Compass does not work the same way. Any ideas [@Wayne Dailey](/t5/user/viewprofilepage/user-id/4931972) ? I tried to view your office hours video but wasn't able to see exactly how to do it.\n",
"comments": [
{
"author": "Ken Siskind",
"body": "[@Marc Roberts](/t5/user/viewprofilepage/user-id/5358164) Did anyone from Atlassian help you with this? I have the exact same issue, my site admins used up the free tier for Compass and I can't add anyone as users. [@Wayne Dailey](/t5/user/viewprofilepage/user-id/4931972) can you help?\n"
},
{
"author": "Wayne Dailey",
"body": "Hi [@Ken Siskind](/t5/user/viewprofilepage/user-id/1974734) thanks for reaching out! Our support team is probably is best option to help you out with this. Are you still able to log in to Compass? If so, please use the chat bubble to start a support conversation. Please et me know if you cannot access it so I can find another way to help you.\n"
},
{
"author": "Marc Roberts",
"body": "[@Ken Siskind](/t5/user/viewprofilepage/user-id/1974734) what helped us was getting onto the \"new version\" of Atlassian admin. It's a bit of a change, switching to org admins from site admins, you get a whole new admin interface. It's actually quite good though.\n\nIt's only there can you manage your free users for things like Atlas and Compass, you can't manage them through user groups in the \"old version\" of admin.\n\nGet into a chat bubble and ask for an upgrade to the new admin. They'll do some checks to see if your org can be converted, you might need to tweak a couple of things, and then they'll switch you over. The new version doesn't cost anything, it's just they're rolling out the upgrade gradually, so you'll just have to ask for it ahead of time.\n\nOnce I'd gotten through to them it was changed in a couple of days, and now we're able to manage all our free users ??\n"
}
]
}
]
| https://community.atlassian.com/t5/Compass-questions/Need-to-provid-basic-access-to-users/qaq-p/2571583 | null |
{
"author": "Li John",
"title": "Meeting note",
"body": "Dear,\n\nI have successfully released a meeting note by using compass tool (email sent). but i found that there was flag with COMPASS at the top edge of mail announcement when i sent the meeting note email every time.\n\nCan i remove this COMPASS flag ? as the meeting minutes is important note for all receiver, I preferred to remove that, how can i setting to remove it if so.\n"
} | [
{
"author": "eugenio_onofre",
"body": "Hello [@Li John](/t5/user/viewprofilepage/user-id/5382905)\n\nUnfortunately there is no way to remove this tag as this is default from the product. \nYou may suggest an improvement at support.atlassian.com.\n\nRegards, \nEugenio\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Meeting-note/qaq-p/2555673 | null |
{
"author": "Eduard Litau",
"title": "How to combine specific metrics of all components of a team to a unified team metric?",
"body": "Hello,\n\nI find the metrics for a component nice but I need to aggregate the metrics of a team's components to see the team's combined output.\n\nAn example: A team has five components and each of the components has the deployment frequency and cycle time metrics. This shows me the throughput of single component. But the team switches it's focus from component to component. So some components are not developed for weeks and both metrics decline there, but the team is still delivering frequently - just in another component.\n\nHow can I see the summarized metrics of the team?\n\nKind regards,\n\nEduard\n"
} | [
{
"author": "Patrick Hill",
"body": "Hey Eduard,\n\nWe're looking into this area soon and would love to understand more about what you'd want to see in Compass. Availability may vary over the holiday break but let's catch some time in January to chat more: <https://www.getclockwise.com/c/phill-atlassian-com/compass-chat>\n\nThanks,\n\nPatrick\n",
"comments": [
{
"author": "Maksim Solovjov _ admin _",
"body": "Hello\n\nDid you have any discussion guys? \nAre there any updates?\n\nI really think there is a tremendous need to aggregate component scorecards \\& metrics into team scorecards and metrics.\n\nRegards\n"
}
]
}
]
| https://community.atlassian.com/t5/Compass-questions/How-to-combine-specific-metrics-of-all-components-of-a-team-to-a/qaq-p/2555161 | null |
{
"author": "Joel Kinzel",
"title": "Update scorecard visuals when filters applied",
"body": "I really like the score card view (i.e. <https://company.atlassian.net/compass/scorecard>) but wish it could update the visualizations when filters are applied. For example, if I wanted to see how my team was doing on a DevOps scorecard across all our repos, I can filter the lower list view but the visualizations on top don't update which results differing data (ex: 101 components across all teams vs 26 for my teams).\n\nWhat would make this even better is if each score card visualization appeared on the teams page so I could quickly grok how my team is doing across all of our repos relative to the scorecards we've configured.\n"
} | [
{
"author": "Patrick Hill",
"body": "Hey Joel!\n\nI'm the product manager for this area and we're working on some updates to this area in the near future. If you have some time over the next few weeks, I've love to chat more about what we're working on and get your feedback. You [can find time with me on my calendar here](https://www.getclockwise.com/c/phill-atlassian-com/compass-chat).\n\nThanks,\n\nPatrick\n",
"comments": [
{
"author": "Ken Young",
"body": "I am interested as well [@Patrick Hill](/t5/user/viewprofilepage/user-id/502126) , so I added time on your calendar. Thx\n"
},
{
"author": "Joel Kinzel",
"body": "Thanks Patrick, I just booked time for us later this week. Looking forward to chatting more about Compass!\n"
}
]
},
{
"author": "Alastair Wilkes",
"body": "Hi [@Joel Kinzel](/t5/user/viewprofilepage/user-id/5376805)\n\nYou might be pleased to know that we recently shipped this exact feature (update the charts when you filter)! Plus a bunch of other charts, as well. I'm writing up an announcement blog right now, but please feel free to check them out and let us know what you think!\n\nAl \nCompass PM\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Update-scorecard-visuals-when-filters-applied/qaq-p/2548675 | null |
{
"author": "MacLeod Broad",
"title": "Why does the Teams page only show 20 teams?",
"body": "Hello,\n\nOnly 20 teams are displayed on the Teams page (https://\\<my_site\\>.atlassian.net/compass/people/teams), with no indication of other teams existing.\n\nThe Search feature allows me to find services that are not in the service list, but from here there's no way to browse the full list of teams.\n\nPotential UX options that might solve this:\n\n- A Load More... button / Pagination\n\n- A teams count (ie, Showing 20/35 teams)\n\nSince the above options are not available on the page, it appears as though there are only 20 teams.\n\nAdditionally, being able to export a csv with the following columns would be extremely useful:\n\nteam name, owner id\n\nThank you!\n"
} | [
{
"author": "Patrick Hill",
"body": "Hey MacLeod,\n\nI'm the Product Manager for this area of the Compass product. Mind if I get some time with you to hear more about what you'd want to see? You can find my calendar availability on<https://www.getclockwise.com/c/phill-atlassian-com/compass-chat>\n\nThanks,\n\nPatrick\n",
"comments": null
},
{
"author": "Dave Mathijs",
"body": "Hi [@MacLeod Broad](/t5/user/viewprofilepage/user-id/5367590) welcome to the Atlassian Community!\n\nI agree with you on the Load More button or page indicators.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Why-does-the-Teams-page-only-show-20-teams/qaq-p/2537457 | null |
{
"author": "Enes Siljegovic",
"title": "Signup and multisite",
"body": "Hey I am having an issue with the signup, my company is using Jira Cloud, and it's a multisite setup each site has its own site admin - I am one of these. I wanted to check up compass. First thing what I did was ask for the Super admin to approve that request. And after he did that I wanted to use it.\n\nWhen ie. in jira over the top navigation where you can choose some of the other Atlassian products I could not find Compass.\n\nThen I went to the product start page of compass and hit the link - try it for free, and there in the signup I was hoping it will recognise my login but it did not, and additionally its now prompting me to put a request to use compass with another site which is not mine but the one from my company.\n\nWe are a little bit confused.\n\nAny help appreciated.\n\nThank you\n"
} | [
{
"author": "Jason M_",
"body": "Hi Enes,\n\nCurious if you got this figured out? Would help to know before I signed up our organization for the free version. Was hoping it could be enabled only for Sandbox environment.\n\nThanks,\n\nJason\n",
"comments": null
},
{
"author": "ferrari",
"body": "Hi Enes, our support team has created a ticket on your behalf to get this sorted. You should see the ticket come through on your email.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Signup-and-multisite/qaq-p/2535157 | null |
{
"author": "Jack Ukleja",
"title": "How do you access the parent or sub goals via the graphql API?",
"body": "Simple question really:\n\nHow do you access the parent or sub goals via the \\`townsquare\\` graphql API?\n\n[GraphQL Gateway (atlassian.com)](https://team.atlassian.com/gateway/api/graphql)\n\nSeems the web UI calls <https://team.atlassian.com/gateway/api/watermelon/graphql?operationName=ChildDirectoryRowQuery>\n"
} | [
{
"author": "Yerbol Nisanbayev",
"body": "HI [@Jack Ukleja](/t5/user/viewprofilepage/user-id/4807337)\n\nI am afraid we do not support this today.\n\nI will take a note of your questions and add it to our things to do in the future.\n\nCheers,\n\nYerbol.\n",
"comments": [
{
"author": "Tom Bennett",
"body": "Hey Yerbol - can you circle back here if / when this is added to the roadmap and any ETAs (Jack and I are at the same company)?\n\nI'd also like the ability to retrieve comments on goals / projects in graphql - something that also seems missing compared to the private APIs that the UI calls.\n"
},
{
"author": "Victor Babenko",
"body": "[@Tom Bennett](/t5/user/viewprofilepage/user-id/5290404) Have you figured out how to call this graphql API?\n"
},
{
"author": "Tom Bennett",
"body": "No - the endpoint Jack listed seems to be a private one and not callable\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/How-do-you-access-the-parent-or-sub-goals-via-the-graphql-API/qaq-p/2666919 | null |
{
"author": "Sandro Ruch",
"title": "Make a private project public",
"body": "Hi,\n\nwe have started using Atlas as a company-wide communication platform about goals, projects and initiatives. In the Standard plan one can create projects with a \"private\" attribute. This sounds reasonable due to limit the visibility of some initiatives at the beginning or at all.\n\nMy question is now: why can't I turn a initially marked as private project into a public one? This is a reasonable use case when - in the beginning - you want to limit access to a project but with time open it to the public. Archiving it is not really a good option since you loose all the information you gathered along the path like decisions, risks and insights as well as all the updates. If you want to \"hide\" this you always can create a new project but this is not always the case.\n\nWe would vote for this option since it is more reasonable than the other way round (make a public project private).\n\nThanks,\n\nSandro\n"
} | [
{
"author": "Yerbol Nisanbayev",
"body": "Hi [@Sandro Ruch](/t5/user/viewprofilepage/user-id/5116290)\n\nI am from the product team here at Atlas.\n\nThis is awesome feedback and we have received it from other customers too. I will add your input for the team to consider when they prioritise this feature.\n\nCheers\n",
"comments": [
{
"author": "Wes Mason",
"body": "Any updates on this? I just run into this problem as well\n"
},
{
"author": "Roger Sutton",
"body": "Same here.\n\nTo be honest, it wasn't really clear as to the specifics as to what 'private' and 'public' mean, so I chose private but now I think I'm lacking features that are only available in 'public' projects? I'm not really sure, but I can't risk going too far in one direction if there's no toggle to switch easily, so I guess I'll be recreating the project to find out.\n"
},
{
"author": "Ole Treptow",
"body": "We are trying Atlas right now and would prefer a roll out with some lighthouse users but need the confidence to set it up without all eyes on it. we want to give our user the space and freedom to do errors since there is no sandbox.\n"
},
{
"author": "Vladimir Petrovi?",
"body": "Any update on this? When can we expect that this feature will be available?\n"
},
{
"author": "Steven Gray",
"body": "We are just trialling Atlas and have set projects to private. Learning that we can't change them later is going to impact us.\n\nI don't want to give everyone access to projects when they are first set up as we need to do some testing, but have to delete and recreate the project to make it public feels crazy.\n\nUpdate, not being able to remove the flag when copying a project seems like an oversight. In the current structure this would be the only way to easily convert a private project over to being public.\n"
},
{
"author": "Marcus",
"body": "I agree with all the above. It should definitely be possible to change a project to public later on.\n\n[@Yerbol Nisanbayev](/t5/user/viewprofilepage/user-id/3728048) Is there already an official ticket/feature request for this. I couldn't find any.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/Make-a-private-project-public/qaq-p/2665066 | null |
{
"author": "Mikhail Chizhik",
"title": "? ?????? ???????? ???????? ? ????? ?? ???????? ???????????, ?? ?????? ?????? ???????? ? ???",
"body": "? ?????? ???????? ???????? ?? ????? ?????, ?? ???????? ???????????, ?? ?????? ?????? ???????????? ? ????????? ?????? ??????????? (???) ?????? ????????????????? ?????. ??? ??? ? ??? ? ?????? ?????? ??????????? ???? ???????? ?????????????? ?????? ????????????????? ??????? ? ???? ????????????? ???????? ? ?????? ???????????? ??? ????????? ????? ???. ???????? ?? ???? ????????? ??????????? ???????? ?????????? ???? ? ???? ??? ??????? ????????? ?????.\n\n? ????????? ???????? ??? \"?????? ???????? ?????? ??????\" ????? ??????.\n"
} | [
{
"author": "Kseniia Trushnikova",
"body": "[@Mikhail Chizhik](/t5/user/viewprofilepage/user-id/5471052),\n\n???? ???? ???? ? ???? Organisation name ? ??????? ? 70 ????????, ?? ??? ????, ??????, ??? ???????? ??????????????? Atlassian. ??? ???????????? ? ????????? ??????? ? ???????? ?????????? ????????? ????? ??????????? ?????? ???????:\n\n![Screenshot 2024-04-08 at 11.48.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/316923i9F8F55562CB3BA90/image-size/large?v=v2&px=999 \"Screenshot 2024-04-08 at 11.48.46.png\")\n\n?? URL ????? ??? ????? ??? ??? ????? ?? ??????.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/%D0%92-%D1%81%D1%82%D1%80%D0%BE%D0%BA%D0%B5-%D0%BD%D0%B0%D0%B7%D0%B2%D0%B0%D0%BD%D0%B8%D0%B5-%D0%BA%D0%BE%D0%BC%D0%BF%D0%B0%D0%BD%D0%B8%D0%B8-%D0%B2-%D0%90%D1%82%D0%BB%D0%B0%D1%81-%D0%BD%D0%B0-%D1%81%D1%82%D1%80%D0%B0%D0%BD%D0%B8%D1%86%D0%B5-%D1%80%D0%B5%D0%B3%D0%B8%D1%81%D1%82%D1%80%D0%B0%D1%86%D0%B8%D0%B8-%D0%BD%D0%B5/qaq-p/2663817 | [
"language-ru"
]
|
{
"author": "Alejandro Paz",
"title": "I want to use JQL to interact with Atlas. Is it possible?",
"body": "I have created some Atlas Goals and would like to group the Epics related to those goals in Jira using JQL. Is it possible to achieve this?\n\nI haven?t found any documentation on this topic.\n\nThanks for your help!\n"
} | [
{
"author": "Yerbol Nisanbayev",
"body": "Hi [@Alejandro Paz](/t5/user/viewprofilepage/user-id/5446650)\n\nI am from the product team here at Atlas.\n\nThis is awesome feedback, I will add your input for the team to consider when they prioritise this feature.\n\nCheers\n",
"comments": null
},
{
"author": "Ste Wright",
"body": "Hi [@Alejandro Paz](/t5/user/viewprofilepage/user-id/5446650)\n\nAtlas doesn't support JQL at this stage.\n\nAtlassian confirms that in [this answer](https://community.atlassian.com/t5/Atlas-questions/Re-Is-it-possible-to-query-Atlas-records-using-JQL-terms/qaq-p/2417706/comment-id/509#M509), which also has some other options using URL parameters...\n> 1. Atlas doesn't natively support \"advanced search\" *but* all searches are backed by something called TQL (Team Query Language). The search filters that are available are all translated to TQL - we just don't expose a way for you to type it in.\n>\n> 2. That said, you can enter parameters in the URL if you're very keen.\n>\n> 3. Otherwise if you just want to search for a specific project or goal key, you can enter the key in search and it will show up.\n\n---\n\nYou could suggest this though as a new feature request? You can do this through here: <https://jira.atlassian.com/secure/Dashboard.jspa>\n\nSte\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/I-want-to-use-JQL-to-interact-with-Atlas-Is-it-possible/qaq-p/2664894 | null |
{
"author": "Thomas Carr-Griffin",
"title": "How can I set it so that the PM cannot change the due date?",
"body": "I'd like to set the due date on Atlas projects so that the PM, who is tagged as the project owner, cannot change the date, but rather the person to whom they are reporting does so.\n\nIf this is not possible, a workable alternative would be to always be able to see the original due date.\n"
} | [
{
"author": "Nicola Sun",
"body": "Hey Thomas,\n\nThanks for reaching out with your question.\n\nRestrictions and permissions aren't supported in Atlas yet but this is common feedback we hear from customers. I've added your insight to our backlog so that it can be considered when the capability is being worked on.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/How-can-I-set-it-so-that-the-PM-cannot-change-the-due-date/qaq-p/2660176 | [
"due-date",
"project"
]
|
{
"author": "Christina Kokoros",
"title": "Unable to add user to team in Atlas - error \"They may not have access to teams in your org\"",
"body": "Hey all,\n\nI just turned on the free tier of Atlas for our company yesterday. Added all the employees to the system via group (using one that we use to give all FTE access to Jira, so know applies to all FTEs). I can see everyone added to the product in the admin console, including one user who is having an interesting issue.\n\nThey are unable to see the list of teams in Atlas, and even as an admin I am unable to add them to any. I can see them in the directory in Atlas with all their details synced over. This is the only thing they are having an issue with in the system (but a big issue bc it is keeping them from being able to work with their team/ participate in their team space).\n\nI went digging around the wider internet and found [this](https://jira.atlassian.com/browse/ID-8350) bug report \\> tried the workaround of adding them to another group that also has the global permission to *browse users and groups*(even though the initial group also has this permission, but at this point am willing to try anything even if it feels silly)...still getting this error each time I try to add them to a team.\n\n![Screenshot 2024-04-05 at 2.05.13?PM.png](/t5/image/serverpage/image-id/316786iDF950AE756F2307D/image-size/large?v=v2&px=999 \"Screenshot 2024-04-05 at 2.05.13?PM.png\")\n\nIf anyone has dealt with this before, or has any guidance that would be great (as it sucks to have one person not be able to use the tool the rest of the company can use)\n"
} | [
{
"author": "Carlos Garcia Navarro",
"body": "Hi [@Christina Kokoros](/t5/user/viewprofilepage/user-id/5072795) ,\n\nHave you checked this article? It has some steps to troubleshoot when users can't be added to teams:\n\n<https://confluence.atlassian.com/jirakb/cannot-add-member-to-teams-1333826334.html>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Unable-to-add-user-to-team-in-Atlas-error-quot-They-may-not-have/qaq-p/2663261 | [
"teams",
"user-management"
]
|
{
"author": "Cami La Porte",
"title": "How do I remove the site I created to try Atlas?",
"body": "I'm not even sure how I managed to do this, but there's a site here called \"lyle-rohr\" that was created when I wanted to try the Atlas product. I don't even know why this name was chosen, it's actually someone's user name at work. Is it possible to remove this?\n\n![Screenshot 2024-04-02 at 4.23.55?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/315894i625D4FA409F7EA9D/image-size/large?v=v2&px=999 \"Screenshot 2024-04-02 at 4.23.55?PM.png\")\n"
} | [
{
"author": "Zoey Wang",
"body": "Hi [@Cami La Porte](/t5/user/viewprofilepage/user-id/3366550)\n\nUser management is in the scope of site or org admins' abilities. If you can, please reach out to the corresponding users within the org or e.g. the system lead whoever might have better information/permission to search them for you.\n\nHere are the[steps](https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/) the admin can refer to for the removal.\n",
"comments": [
{
"author": "Cami La Porte",
"body": "Haha you're totally right. This was a user who accidentally created it :) thank you!\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/How-do-I-remove-the-site-I-created-to-try-Atlas/qaq-p/2659509 | null |
{
"author": "Niels Schultz",
"title": "I would like to change the template of the About section of our Atlas projects.",
"body": "I would like to change the template of the About section of our Atlas projects. How can I do this?\n\nRight now you have 3 'paragraphs':\n\n- What are we doing\n\n- Why are we doing it\n\n- What will success look like\n\nI'd like to have the freedom to rename paragraphs and add/remove them.\n\nIs that possible?\n"
} | [
{
"author": "Nicola Sun",
"body": "Hi Niels,\n\nThanks for reaching out. Customising the About tab sections isn't supported yet.\n\nI have added your input to our insights, so that it will be considered when this capability is worked on.\n\nThanks,\n\nNicola\n",
"comments": [
{
"author": "Carlos Garcia Navarro",
"body": "Hi [@Nicola Sun](/t5/user/viewprofilepage/user-id/5429203) , thank you for this! Is there a place where to check/vote for feature requests in Atlas?\n"
},
{
"author": "Nicola Sun",
"body": "Hi Carlos,\n\nI've added your feature request to our internal tracking system. You can see and vote for public tickets here <https://jira.atlassian.com/projects/ATLAS/issues/ATLAS-18?filter=allopenissues>\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/I-would-like-to-change-the-template-of-the-About-section-of-our/qaq-p/2658425 | [
"template"
]
|
{
"author": "Jens Godat",
"title": "How can JPD ideas be linked to Atlas Goals and the progress of delivery tickets be shown in Atlas",
"body": "We want to use Atlas for our goal tracking. JPD captures the roadmap ideas that contribute to achieving our goals, and the JPD ideas have the delivery tickets and progress linked.\n\nHow can I link JPD ideas to Atlas (maybe using the Atlas Goal field in JPD?) and show the progress in Atlas Goals?\n"
} | [
{
"author": "Nicola Sun",
"body": "Hi Jens,\n\nThanks for reaching out. Let me know if this [demo video](https://www.loom.com/share/9489c20d9ff243cd95882bf4c502ba87) helps answer your question.\n\nThanks,\n\nNicola\n",
"comments": [
{
"author": "Jens Godat",
"body": "Thanks, [@Nicola Sun](/t5/user/viewprofilepage/user-id/5429203) !\n\nI knew about how to create an Atlas Goal field and connect a JPD idea to an Atlas Goal within JPD.\n\nWhat I don't see is how within Atlas, I can add a JPD idea to an Atlas Goal, and then show the progress of JPD ideas (using the JPD delivery progress bar for instance) within Atlas by looking at the Atlas Goal and its connected JPD ideas.\n\nDoes that make sense?\n\nKind regards,\n\nJens\n"
},
{
"author": "Nicola Sun",
"body": "Hi Jens,\n\nThanks for sharing more detail, the use case you've outlined makes sense to me. Atlas does not currently support linking from Atlas to JPD, I've added your insight to our backlog so that it can be prioritised.\n\nIn the meantime, a workaround that could help is adding the JPD link to the \"About\" tab of the Atlas Goal - you can embed it as a full page preview or use the preview mode once linked.\n\nThanks,\n\nNicola\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/How-can-JPD-ideas-be-linked-to-Atlas-Goals-and-the-progress-of/qaq-p/2658914 | [
"jira-product-discovery"
]
|
{
"author": "matan.grady",
"title": "Track timeline of projects",
"body": "Hello! \n\nI'm using Atlas, Jira Product Discovery, and Jira Software in my org.\n\nWe are currently having multiple ways to track a project timeline -\n\n* The timeline view in Jira Product Discovery\n* The project update due date in Atlas\n* The epics scheduling in Jira Plans\n\nWe are getting a bit confused into the best practice here, and how much of it is automated/can be automated.\n\nFor example, I know that JPD and Jira can be synced in terms of dates - but is it synced to Atlas as well?\n\nI had a case where I reported in Atlas a certain date, but a different one appeared in Jira Plan\n"
} | [
{
"author": "Carlos Garcia Navarro",
"body": "Hi [@matan.grady](/t5/user/viewprofilepage/user-id/5153786) ,\n\nThere are different ways to track and synchronize dates. In my configuration, Atlas is the source of truth and I've configured JPD to pull the target dates from Atlas.\n\nIf you link Atlas to Jira (e.g. to a Jira Epic), then your Jira Epic will also synchronize with Atlas to keep the dates in sync:\n\n![Screenshot 2024-04-06 at 2.45.00?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/316870i76936E55CB8EE284/image-size/large?v=v2&px=999 \"Screenshot 2024-04-06 at 2.45.00?PM.png\")\n",
"comments": null
},
{
"author": "Aaron Morris",
"body": "Hi [@matan.grady](/t5/user/viewprofilepage/user-id/5153786) -- In my experience, yes, the start and end dates of a project are synchronized between Atlas and Jira. However, Jira does not support Atlas's fuzzy date feature, and so that can cause discrepancies between the two systems. For example, if you select a fuzzy date of **Jan - Mar** in Atlas, that will show-up as **Mar 31** in Jira (last day of the selected fuzzy date range). Does that explain the difference you saw in Jira Plan? Or are you seeing a different behavior?\n",
"comments": [
{
"author": "Aaron Morris",
"body": "That said, I'm curious about the best practices as well!\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/Track-timeline-of-projects/qaq-p/2658195 | null |
{
"author": "Evelyn Hale",
"title": "I am being charged 83 dollars plus change 2 to 3 times a month. I dont know what its for. Can you",
"body": "I am being charged 83 dollars and change 2 to 3 times a month. For what? This has been going on for quite a long time.\n"
} | [
{
"author": "Nicola Sun",
"body": "Hi [@Evelyn Hale](/t5/user/viewprofilepage/user-id/5465301)\n\nYour feedback sounds more like something that our support team could help with, please post this message in <https://support.atlassian.com/contact> and our support team will help you out.\n",
"comments": null
},
{
"author": "Ste Wright",
"body": "Hi [@Evelyn Hale](/t5/user/viewprofilepage/user-id/5465301)\n\nCan you clarify what the charge is for? Does it mention that on your bank statement as a reference or similar?\n\nThis is in the Atlas section - is it for Atlas? Or is it a general charge for Atlassian?\n\nSte\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/I-am-being-charged-83-dollars-plus-change-2-to-3-times-a-month-I/qaq-p/2656628 | null |
{
"author": "Jack Ukleja",
"title": "Please support searching on archived issues",
"body": "Right now the only way to view archived items is to use the Archived button.\n\nThe problem is you then try to use the filters, it forgets about the fact you are looking at archived issues, and switches to non-archived issues.\n\nAs the 'archived' state is not generally searchable, you can't construct a filter including it and therefore can't search archived items.\n"
} | [
{
"author": "Brant Schroeder",
"body": "[@Jack Ukleja](/t5/user/viewprofilepage/user-id/4807337) the reason you archive issues and projects is to take them out of the index. This helps with system performance, etc. If you still need to search issues then you should not archive them. You can easily unarchive a project if you need to search in it again.\n\n<https://support.atlassian.com/jira-cloud-administration/docs/archive-a-project/>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Please-support-searching-on-archived-issues/qaq-p/2654948 | null |
{
"author": "Jack Ukleja",
"title": "Please support audit log",
"body": "Right now goals and projects can be edited by anyone. But there is not even an audit log to know who made what changes or when. Could we please add the way to view this? Thanks\n"
} | [
{
"author": "Nicola Sun",
"body": "Thanks [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)\n\nHi [@Jack Ukleja](/t5/user/viewprofilepage/user-id/4807337)\n\nThanks for reaching out with your suggestion. I've added your insight to our feedback tracker to help prioritise the ask.\n",
"comments": [
{
"author": "Bill Tang",
"body": "Could we please add another element to the logs? I'd find it useful to have audit logs for team management as well.\n"
}
]
},
{
"author": "Ste Wright",
"body": "Hi [@Jack Ukleja](/t5/user/viewprofilepage/user-id/4807337)\n\nAudit Logs are available in Standard/Premium plans.\n\nSee more information on audit logs here - <https://intercom.help/atlas-by-atlassian/en/articles/6739444-track-key-events-with-audit-logs>\n\nSte\n",
"comments": [
{
"author": "Jack Ukleja",
"body": "Great but I was more thinking of something where everyone can view changes (just like in Confluence, Jira, Google docs etc).\n\n```\n?? You need to be an administrator of your Atlas workspace in order to access Audit logs\n```\n\nThis is a major limitation, and I'm not exactly sure who this feature is meant to be targeting given the most important changes going on in Atlas are with the projects/goals and everyone needs to be able to see that, not just admins.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/Please-support-audit-log/qaq-p/2654987 | null |
{
"author": "YY Brother",
"title": "How to connect Atlas Goal to JPD ideas?",
"body": "Hi,\n\nI saw the below example in Atlassian Cloud Foundation pre-courses, but I don't know how to connect Atlas Goal to JPD ideas. Currently, Atlas Goals can only connect to Jira issues with the same or higher hierarchy of Epics. Could anyone pratice this? Thanks.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/314808iAB18A9AE6C91DBAB/image-size/large?v=v2&px=999 \"image.png\")\n\nThanks \\& Regards,\n\nYY?\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@YY Brother](/t5/user/viewprofilepage/user-id/4083879)\n\nIt looks like the Atlas/JPD integration is in early access, it's mentioned on [this help guide page](https://www.atlassian.com/software/jira/product-discovery/guides/integrations/overview#atlas)\n> [Watch a demo for how to use Atlas goals and projects in Jira Product Discovery.](https://www.loom.com/share/9489c20d9ff243cd95882bf4c502ba87)\n>\n> At this time, our Atlas and Jira Product Discovery integration is in early access. [Request access here](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Upcoming-product-improvements-Atlas-integration-ready-for-early/ba-p/2195274).\n\nYou can request access from this Community article: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Upcoming-product-improvements-Atlas-integration-ready-for-early/ba-p/2195274>\n\nSte\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/How-to-connect-Atlas-Goal-to-JPD-ideas/qaq-p/2653650 | [
"jira-product-discovery"
]
|
{
"author": "YY Brother",
"title": "About Atlas Project to connect ONLY 1 JSW or JWM issue",
"body": "Hi Atlas PM,\n\nI think 1 Atlas project should be connected to mutiple JSW or JWM issues. I can provide a scenario: \n1.Product Development JSW project Epic\n\n2.Product Marketing JWM project Epic\n\nI have an Atlas project, which needs to connect both Epics.\n\nHowever, currently, it's not feasible. So please consider this requirement.\n\nThanks \\& Regards,\n\nYY?\n"
} | [
{
"author": "Brant Schroeder",
"body": "[@YY Brother](/t5/user/viewprofilepage/user-id/4083879) Here is a great guide on how to use Atlas. <https://intercom.help/atlas-by-atlassian/en/articles/5209762-the-ultimate-guide-for-getting-started-in-atlas>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/About-Atlas-Project-to-connect-ONLY-1-JSW-or-JWM-issue/qaq-p/2652678 | null |
{
"author": "Ron Schepers",
"title": "Is there any way you can send notifications of new projects created to a Slack channel (any project)",
"body": "I am able to link a Slack channel to an individual project, but we are looking for a way to send notifications to a Slack Channel anytime a new project is created. I can't seem to find any settings or workflow to set this up. Is there any way we can do this?\n"
} | [
{
"author": "YY Brother",
"body": "Hi [@Ron Schepers](/t5/user/viewprofilepage/user-id/5302812)\n\nThere's no automation for Atlas currently. So I think it's not feasible now.\n\nPlease help figure it out if any other guy has any solution.\n\nThanks,\n\nYY?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Is-there-any-way-you-can-send-notifications-of-new-projects/qaq-p/2651552 | null |
{
"author": "Michael Eichert",
"title": "Does Atlas (Free, Standard, Premium) support data residency?",
"body": "Hi everyone,\n\nAtlassian has recently enabled data residency for JIRA Software and Confluence under the standard plan. Does Atlas also support data residency? If so, how do the data residency options vary by subscription level (free, standard, premium)?\n\nMany thanks,\n\nMichael\n"
} | [
{
"author": "Nikola Perisic",
"body": "Hello [@Michael Eichert](/t5/user/viewprofilepage/user-id/4937040)\n\nCurrently, according to: <https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/> there is no information about the data residency for Atlas.\n\nAlso, to keep updated, make sure that you are checking out the Atlassian Cloud roadmap:\n\n[https://www.atlassian.com/roadmap/cloud?status=\\&search=data%20res](https://www.atlassian.com/roadmap/cloud?status=&search=data%20res)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Does-Atlas-Free-Standard-Premium-support-data-residency/qaq-p/2650612 | null |
{
"author": "Anushka Weerasooriya",
"title": "GitHub integration with Atlas",
"body": "Can GitHub Projects be integrated with Atlas, for those not using Jira?\n"
} | [
{
"author": "Carlos Garcia Navarro",
"body": "Hi [@Anushka Weerasooriya](/t5/user/viewprofilepage/user-id/5459975) ,\n\nWelcome to the Community! I haven't heard of GitHub and Atlas integration at this time and I don't see it in the roadmap:\n\n[https://www.atlassian.com/wac/roadmap/cloud?selectedProduct=atlas\\&search=](https://www.atlassian.com/wac/roadmap/cloud?selectedProduct=atlas&search=)\n\nCould you share more details for your use case to integrate GitHub and Atlas? Are you thinking of linking goals to GitHub projects, or for communication updates, ...?\n",
"comments": [
{
"author": "Anushka Weerasooriya",
"body": "Thanks [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232), our company wants us to input our employee Objectives into Atlas (in addition to our regular HR tool). The Jira integration will help to automatically track completion of these, however not all teams are using Jira for Backlog management. It would be great if we could link in Issues from GitHub Projects to similarly track progression, but it seems like there are no plans for such an integration with Atlas at the moment.\n"
}
]
},
{
"author": "Ste Wright",
"body": "Hi [@Anushka Weerasooriya](/t5/user/viewprofilepage/user-id/5459975)\n\nNot at this time, as far as I know.\n\nAtlas is designed to sit on top of Jira (or standalone).\n\nSte\n",
"comments": [
{
"author": "Anushka Weerasooriya",
"body": "Thanks [@Inactive Stephen](/t5/user/viewprofilepage/user-id/1166469), appreciate the response. That's what I also thought.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/GitHub-integration-with-Atlas/qaq-p/2649344 | [
"github"
]
|
{
"author": "Sophia Gut",
"title": "How to add hyperlinks to an Atlas goal update?",
"body": "I would like to add hyperlinks into my Atlas goal updates. When drafting an update, there is a link icon that appears at the bottom left of the update editor, next to the image, emoji, and detail icons. If I click it, nothing seems to happen.\n\nI've also tried pasting the full link into the update editor, highlighting the link, and then clicking the link icon. This also doesn't yield any results.\n\nIs there a way to create hyperlinks within an Atlas goal update?\n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@Sophia Gut](/t5/user/viewprofilepage/user-id/5459243),\n\nYou may be restricted by the character limit of your update. You probably know that an update can only be 280 characters in total.\n\nWhile it looks like replacing the link with a short text (like \"here\") makes the text shorter, it actually does the opposite. Behind the scenes, the entire link is still there, but it also adds another section to it to also contain the short reference to it.\n\nYou may try to use a url shortener tool that can convert your web links to a really shorter version of the actual link. Maybe your org has a recommended tool for that or you can do a quick online search to find tools who can quickly help you convert.\n\nHope this helps!\n",
"comments": null
},
{
"author": "Zoey Wang",
"body": "Hi [@Sophia Gut](/t5/user/viewprofilepage/user-id/5459243)\n\nI believe so. I just tried to test it out by adding a Google hyperlink in Atlas update editior. It works fine.\n\nIf that is not what exactly you are after, can you clarify a bit?\n\n![Screenshot at Mar 22 10-10-44.png](https://community.atlassian.com/t5/image/serverpage/image-id/313671i7F7D904DF32F49B1/image-size/large?v=v2&px=999 \"Screenshot at Mar 22 10-10-44.png\")\n",
"comments": [
{
"author": "Sophia Gut",
"body": "I'm linking some slides from OneDrive. I just tried pasting in \"<https://www.google.com>\" and this automatically generated a hyperlink, as in the example above. I don't see any means to edit the hyperlink though to change it from \"Google\".\n\nI'd like the slides link (which is super long) to be within a hyperlink, such as the word \"here\"\n"
},
{
"author": "Zoey Wang",
"body": "Hi [@Sophia Gut](/t5/user/viewprofilepage/user-id/5459243)\n\nNo matter what type of link you prefer to apply, it should work as the example listed. If you would like to share the error received, any other prompts or a simple screenshot showing this unusual situation, that may be easier to identify the case.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/How-to-add-hyperlinks-to-an-Atlas-goal-update/qaq-p/2648341 | null |
{
"author": "Neil Walcuch",
"title": "Atlas DMS interface app",
"body": "Can Atlas act as a central location to fetch documents, i.e. from a hyperlink in either Atlas or Jira, that connects into SharePoint? The key here is not to double up of files, so documents shouldn't be stored in both SP \\& Atlas/Jira.\n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@Neil Walcuch](/t5/user/viewprofilepage/user-id/5456433) and welcome to the Community!\n\nI don't think so. And - even if this were technically possible - I don't think this would make sense, just considering the product's mission statement.\n\nIf you are in the unfortunate situation to be using Sharepoint (just kidding ?), I would think storing files there would lean in closer to what the product is for than putting them in Atlas. That last one is a communications hub bringing together the status of your goals and projects, but not the operational stuff that is happening.\n\nSo I would rather hope I could use smart links or embeds to incorporate content from my file storage in Atlas than the other way around. You would still need separate file repositories in other places for all documents not linked to Atlas' core features then, no?\n\nHope this helps!\n",
"comments": [
{
"author": "Neil Walcuch",
"body": "Hey [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) Thank for the response. The problem is that most of the company I'm working with use SharePoint for documentation access. But we also work with external parties of which we share some of the SharePoint content with and the majority of folks within the organisation don't have access to the Atlassian suite. Using\n\nSmart links are fine, but is it actually a link to the root docuement (verison controlled) or is it a stored document in the Atlassian server (a copy) breaking our \"single source of truth\"?\n\nMaybe I'll give it a go and see what happens.\n\nUpdate soon...\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/Atlas-DMS-interface-app/qaq-p/2644947 | [
"documents"
]
|
{
"author": "James Abram",
"title": "Is there a way to get a list of all issues linked to an Atlas Goal?",
"body": "Hi all,\n\nwe're rather new to Atlas (free) and are using Jira (Standard) heavily. We've started setting up goals and projects in Atlas and linking them to Jira Epics but I can't seem to use the linked goals in a Jira Issue Filter.\n\nSo, is there a way to get a list of all issues linked to an Atlas Goal? We'd like to use this for dashboards an monitoring of progress.\n\nAny help would be much apprechiated, thanks!\n"
} | [
{
"author": "Amanda Barber",
"body": "Hi, [@James Abram](/t5/user/viewprofilepage/user-id/5186746) - I believe the Goals area in Jira Software is what you'll want to look at. Here's the post about that feature: [https://community.atlassian.com/t5/Atlas-Group-articles/You-can-now-view-your-goals-in-Jira-Software/ba-p/2447016#:\\~:text=To%20access%2C%20simply%20navigate%20to,start%20creating%20your%20goals](https://community.atlassian.com/t5/Atlas-Group-articles/You-can-now-view-your-goals-in-Jira-Software/ba-p/2447016#:~:text=To%20access%2C%20simply%20navigate%20to,start%20creating%20your%20goals).\n",
"comments": [
{
"author": "James Abram",
"body": "Hi [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754) thanks for the quick response!\n\nI've read into this and did some testing but what I can't seem to get is a drill down view similar to:\n\nGoal 1\n\n\\> Epic 1, Status, Start/Due Date etc\n\n\\> Epic 2, Status, Start/Due Date etc\n\n...\n\nOther than manual updates it is difficult to monitor progress in reaching goals over multiple work items.\n\nWe'd also like to use the linked goals information (goal ID, name) in Jira Issue Filters, but I believe this is not possible at this point.\n"
},
{
"author": "Amanda Barber",
"body": "I see what you mean - that would be a great option, but I agree that I don't think it's available (yet??) :)\n"
},
{
"author": "James Abram",
"body": "Ok thanks anyways ;)\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/Is-there-a-way-to-get-a-list-of-all-issues-linked-to-an-Atlas/qaq-p/2644877 | null |
{
"author": "Margarita",
"title": "If someone does not have a Confluence or Jira license, can they still get FREE Atlas access?",
"body": "If someone does not have a Confluence or Jira license, can they still get FREE Atlas access?\n"
} | [
{
"author": "Carlos Garcia Navarro",
"body": "Hi [@Margarita](/t5/user/viewprofilepage/user-id/4278231) ,\n\nYes. In any case, I'd recommend to look into getting also Jira and Jira Product Discovery (JPD) to explore the integrations between the three tools, You can get Jira and JPD for free for a limited amount of users.\n\n<https://www.loom.com/share/9489c20d9ff243cd95882bf4c502ba87>\n",
"comments": null
},
{
"author": "Ste Wright",
"body": "Hi [@Margarita](/t5/user/viewprofilepage/user-id/4278231)\n\nYes, you can sign up for just Atlas for free.\n\nThere's also a free version of Jira and Confluence - check out:\n\n* <https://www.atlassian.com/software/jira/pricing>\n* <https://www.atlassian.com/software/confluence/pricing>\n\nSte\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/If-someone-does-not-have-a-Confluence-or-Jira-license-can-they/qaq-p/2641818 | null |
{
"author": "Leah Ditchfield",
"title": "What time does the Friday update need to be posted by?",
"body": "Hi,\n\nWhat time does the Friday update need to be posted to Atlas for it to be sent out the following Monday?\n\nIf for example an update was posted on the Saturday and Sunday prior to it being sent out, will this update be included on Monday's email?\n\nThanks\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@Leah Ditchfield](/t5/user/viewprofilepage/user-id/5199538)\n\nAre the updates on Saturday and Sunday not showing in your Monday emails now?\n\nI'd test that to check, if you haven't already :)\n\nSte\n",
"comments": [
{
"author": "Leah Ditchfield",
"body": "Hi [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)\n\nThanks for your reply.\n\nI haven't tested it on a Sat/Sun - I didn't want to miss including my update in Monday's email in case it didn't include updates over the weekend.\n\nIs that the case then? Updates can be posted over the weekend and will be included in Monday's email?\n\nThanks!\n"
},
{
"author": "Ste Wright",
"body": "Hi [@Leah Ditchfield](/t5/user/viewprofilepage/user-id/5199538)\n\nI believe so, nothing in the documentation indicates otherwise - but I would definitely test it to make sure.\n\nSte\n"
},
{
"author": "Sing Chen",
"body": "Hi [@Leah Ditchfield](/t5/user/viewprofilepage/user-id/5199538)\n\nI had a similar question when we first started using Atlas last year and came across this page in the Help Center: [How do project and goal reminders work? \\| Atlas Help Center (intercom.help)](https://intercom.help/atlas-by-atlassian/en/articles/5203867-how-do-project-and-goal-reminders-work)\n\nThe diagram at the bottom of the page cites the example of having the platform/system anchored to AEST. Our platform time zone is EST and while we haven't tested it scientifically I have applied project updates late afternoon (\\~5pm UK time / 12pm ET) and they have appeared in the weekly digest the following morning.\n\nHope that helps.\n\nThanks,\n\nSing\n"
},
{
"author": "Leah Ditchfield",
"body": "Thank you [@Sing Chen](/t5/user/viewprofilepage/user-id/5143156) ! \n\nThat's super helpful - I was searching for help pages but clearly missed that one! Much appreciated\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/What-time-does-the-Friday-update-need-to-be-posted-by/qaq-p/2641975 | null |
{
"author": "Ahmed Rashwan",
"title": "how to get the option to raise the ticket ?",
"body": "once click the emoji or create the ticket using short cut it is directly created , in the demo it shows that you have the option to click raise\n"
} | [
{
"author": "Andrew Homeyer",
"body": "Hi [@Ahmed Rashwan](/t5/user/viewprofilepage/user-id/5128012), \"Raise Request\" is used when there are more than one type of request that can be opened. There are two ways to change this behavior:\n\n- You can add an additional form\n\n- Or, in your Queue configuration, you can require forms to be filled out, which will prompt users to add more details when they use the ticket emoji: <https://plz.halp.com/article/jcqnzhmmbv-set-up-a-queue-in-slack#form_configurations>\n\nIf you're project is connected to Jira Service Management (JSM), \"Raise Request\" is the default behavior if there is more than one request type connected or if the request type has required fields.\n",
"comments": [
{
"author": "Ahmed Rashwan",
"body": "cool thanks [@Andrew Homeyer](/t5/user/viewprofilepage/user-id/4901269)\n"
}
]
}
]
| https://community.atlassian.com/t5/Assist-questions/how-to-get-the-option-to-raise-the-ticket/qaq-p/2247773 | null |
{
"author": "Saharat Sarasongkram",
"title": "Cannot access the chat of Halp Assist in Teams",
"body": "I'm a customer to report our feedback using Halp via Microsoft Teams. But I have a trouble about Chat accessing to see the ticket detail and follow up the information, it shows \"We're having trouble loading your messages. Try refreshing.\".\n\nI cannot figure it out, any idea to solve this issue?\n\n![image.png](/t5/image/serverpage/image-id/234613i8CC3C5DF0AFB1E37/image-size/large?v=v2&px=999 \"image.png\")\n"
} | [
{
"author": "Tori Stitt",
"body": "Hi [@Saharat Sarasongkram](/t5/user/viewprofilepage/user-id/411283)\n\nIt's possible that the Assist app was blocked from the MS Teams configuration. You need to reach out to your admin to unblock it to get the configuration back again.\n\nIf that isn't the case please [reach out to our support team](https://www.atlassian.com/software/halp/contact#/) so they can help you trouble shoot!\n\nTori\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/Cannot-access-the-chat-of-Halp-Assist-in-Teams/qaq-p/2240682 | [
"assist",
"ms-teams"
]
|
{
"author": "John Gallagher",
"title": "Form or Field limit for ticket creation?",
"body": "Hello!\n\nI'm building various ticketing forms and fields within various queues to roll out for my company. We use Assist in Teams and I've been building forms and fields no problem thus far, but the last two I'm trying to create don't seem to \"take\". When I try to attach the commiserate field to my new forms, it won't \"attach\" so to speak. I used the same process I as previous to successfully create the other 25+ forms, and these two new ones won't bind with each other.\n\nAny ideas?\n\nThanks!\n"
} | [
{
"author": "Tori Stitt",
"body": "Hey [@John Gallagher](/t5/user/viewprofilepage/user-id/5089387) I'd suggest reaching out to our [support team](https://www.atlassian.com/software/halp/contact#/) to get some additional help. I'm not sure what is going on but they would be able to look into your account a bit deeper to see what's the cause of it all.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/Form-or-Field-limit-for-ticket-creation/qaq-p/2202674 | null |
{
"author": "Carolyn Pieper",
"title": "please help",
"body": "help script runner\n"
} | [
{
"author": "Fabio Racobaldo _Herzum_",
"body": "Hi [@Carolyn Pieper](/t5/user/viewprofilepage/user-id/5085097) ,\n\nwelcome to the Atlassian community!\n\nWhat is your question?\n",
"comments": null
},
{
"author": "Robert Wen_ReleaseTEAM_",
"body": "Hello [@Carolyn Pieper](/t5/user/viewprofilepage/user-id/5085097) ! Welcome to the Atlassian Community!\n\nCan you please give a thorough description of your problem?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/please-help/qaq-p/2197803 | null |
{
"author": "Joe Teitelman",
"title": "Dynamic slack sections",
"body": "Trying to figure out if this concept exists... really hoping it does. I want slack sections that would dynamically update based on a set of rules. Similar to how Google filters/labels work.\n\nUse cases:\n\n1) Section that would automatically show unread messages. They would be removed from this section when they become read. (I'm aware of the unread option that exists, I just don't like how it works)\n\n2) Section that would show all unread messages from a specific person. For example, my boss sends messages to many different groups. So anytime a message comes from my boss, the group/channel would show up in this section and would be removed when the message is read.\n\n3) Section that would show unread messages containing a specific phrase. Example: any conversation/group/channel with an unread message (from anyone) that says \"urgent\" would show up in this section.\n\nI could go on...\n\nthanks - joe\n"
} | [
{
"author": "Andrew Homeyer",
"body": "Interesting ideas!\n\nSlack has a few options to [customize](https://slack.com/help/articles/212596808-Adjust-your-sidebar-preferences) the [sidebar](https://slack.com/help/articles/360043207674-Organize-your-sidebar-with-custom-sections), although not exactly like what you're thinking. I personally create channel groups, and change the notifications for important channels to make sure I'm notified on every message.\n\nYou can also suggest features to Slack here: <https://halpers.slack.com/help/requests/new>\n",
"comments": [
{
"author": "Joe Teitelman",
"body": "Thanks, Andrew. I have a lot of customizations in my sidebar. This feature would allow me to navigate more effectively.\n\nI'm not able to sign in to the link to make the suggestion. I am already signed into my slack account and workspaces (which it notes at the bottom). When I click the link to sign in with my google account, it brings me right back to the sign in page (basically, nothing happens). Any idea?\n"
},
{
"author": "Andrew Homeyer",
"body": "Ah, that link had my own Slack subdomain in it - try \\<your slack domain\\>.slack.com/help/requests/new\n"
},
{
"author": "Joe Teitelman",
"body": "Perfect, thanks so much!\n"
}
]
}
]
| https://community.atlassian.com/t5/Assist-questions/Dynamic-slack-sections/qaq-p/2194740 | null |
{
"author": "Mark Koekemoer",
"title": "Thread responses are posted \"On behalf of user\"",
"body": "Atlassian Assist posts messages in Jira with \"On behalf of userr_name\" from Slack threaded responses. How do I switch this to just post the requester information, not Atlassian Assist's \"On behalf of\" qualifier?\n"
} | [
{
"author": "Andrew Homeyer",
"body": "Hi [@Mark Koekemoer](/t5/user/viewprofilepage/user-id/4918314)\n\nAssist uses email matching between the Slack user and the Jira user to find the user to act on behalf of when posting comments. If the user is posting an agent response in Slack, also verify they're an agent in JSM.\n\nThis only works for JSM Cloud, and not Data Center due to API compatibility.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/Thread-responses-are-posted-quot-On-behalf-of-user-quot/qaq-p/2184042 | [
"assist"
]
|
{
"author": "J. Claudio Calderon",
"title": "Change Atlassian Assist / Halp bot icon",
"body": "Hi,\n\nWe use Atlassian Assist (former Halp) bot to integrate our company's Jira Service Management instance with Slack so our customers can open tickets directly from there.\n\nI noticed that it's possible to customize the bot's name that our customers will see in Slack in the addon configuration page, but wasn't able to find a way to also change its icon/logo.\n\nIs this possible? Can you please provide steps/details to do this?\n\nThank you.\n"
} | [
{
"author": "Andrew Homeyer",
"body": "Hi [@J. Claudio Calderon](/t5/user/viewprofilepage/user-id/5058678), customizing the Bot icon isn't available currently from JSM. We'll consider this as a feature request though!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/Change-Atlassian-Assist-Halp-bot-icon/qaq-p/2173584 | [
"jira-service-management",
"slack"
]
|
{
"author": "TARIQ ALMISHARI",
"title": "??? ?????? ??????? ???????",
"body": "??? ???????? ?? ??????? ????? ?????????\n"
} | [
{
"author": "Andrew Homeyer",
"body": "Hi [@TARIQ ALMISHARI](/t5/user/viewprofilepage/user-id/5057704), you can view and unarchive tickets by following these instructions: <https://plz.halp.com/article/jnzcvh7cn4-archiving-tickets>\n\nIf you need further help to unarchive data, you can reach out to the support team here: <https://support.atlassian.com/halp/>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/%D9%83%D9%8A%D9%81-%D8%A7%D8%B3%D8%AA%D8%B7%D9%8A%D8%B9-%D8%A7%D8%B3%D8%AA%D8%B1%D8%AC%D8%A7%D8%B9-%D8%A7%D9%84%D8%A7%D8%B1%D8%B4%D9%8A%D9%81/qaq-p/2167095 | null |
{
"author": "J. Claudio Calderon",
"title": "Enable \"suggested articles\" in Atlassian Assist / Halp bot integration with Jira Service Management",
"body": "Hi,\n\nWe use Atlassian Assist (former Halp) bot to integrate our company's Jira Service Management instance with Slack so our customers can open tickets directly from there.\n\nWe also have the \"suggested articles\" feature enabled in our JSM portal, so when our customers go there to open a ticket, they get suggestions from our Knowledge Base in Confluence, based on what they type when describing their issue.\n\nI've been trying to enable such kind of self-service by somehow connecting our Assist/Halp bot with our knowledge base for it to also provide suggested articles in Slack itself before customers go ahead and open tickets with there, but I cannot find the way to do it.\n\nIs this possible with Assist/Halp bot or do we have to use another addon? Can you please provide steps/details to do this?\n\nThank you.\n"
} | [
{
"author": "Fabian Lim",
"body": "Hi [@J. Claudio Calderon](/t5/user/viewprofilepage/user-id/5058678)\n\nAnother option that you can use is nextapp.ai helpdesk+ addon. It allows you to integrate with confluence and suggest articles before a user creates a ticket. It has the same capabilities as assist and more.\n\nLink: [https://marketplace.atlassian.com/apps/1224706/helpdesk-intuitive-slack-first-support?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/1224706/helpdesk-intuitive-slack-first-support?hosting=cloud&tab=overview)\n\nGood luck\n",
"comments": [
{
"author": "J. Claudio Calderon",
"body": "Thanks for the update [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564)\n\nI guess that means this feature does not exist with Assist/Halp addon? I would prefer using Assist/Halp since it's the native application used by JSM for integrating with Slack as explained here: <https://support.atlassian.com/jira-service-management-cloud/docs/what-is-chat/>\n\nIf this is indeed not possible with Assist/Halp, do you know if there are any plans to implement this in the future? If not, is there anywhere I can open an enhancement request ticket for this?\n\nThank you.\n"
},
{
"author": "Fabian Lim",
"body": "Hopefully someone from the assist product team can chime in the thread to comment on the roadmap.\n"
},
{
"author": "Jensen Fleming",
"body": "Hi [@J. Claudio Calderon](/t5/user/viewprofilepage/user-id/5058678) ! Jensen from the Assist Product team here. We are in the process of launching a Virtual Agent to integrate with JSM Chat / Atlassian Assist. EAP Cohort 1 is currently accepting beta customers. You can join our waitlist here: <http://atlassian.com/wac/software/jira/service-management/virtual-agent-alpha-privacy-disclosures>\n"
},
{
"author": "Atim Etiefe",
"body": "Hi [@Jensen Fleming](/t5/user/viewprofilepage/user-id/4058269)\n\nI'm also interested in this feature. Is there any new update regarding this topic?\n"
},
{
"author": "Jensen Fleming",
"body": "This was launched to open beta this week! You can learn more here: <https://community.atlassian.com/t5/Jira-Service-Management-articles/Now-in-beta-Jira-Service-Management-AI-virtual-agent/ba-p/2462062>\n"
}
]
}
]
| https://community.atlassian.com/t5/Assist-questions/Enable-quot-suggested-articles-quot-in-Atlassian-Assist-Halp-bot/qaq-p/2173580 | [
"jira-service-management",
"slack"
]
|
{
"author": "Nate Rohe",
"title": "Extend Halp Trial",
"body": "Is there anyway to get my trial for Halp extended another 2 weeks?\n"
} | [
{
"author": "Tori Stitt",
"body": "Hey [@Nate Rohe](/t5/user/viewprofilepage/user-id/5045364) for a license extension you will need to submit a [support ticket here](https://www.atlassian.com/software/halp/contact) to request an extended trial.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/Extend-Halp-Trial/qaq-p/2152380 | null |
{
"author": "Raj Singh",
"title": "How we can create account for https://docs.emeter.com/",
"body": "Hello There,\n\nCan someone please explain how we can create account to use the eMeter documentation site <https://docs.emeter.com/>\n"
} | [
{
"author": "Robert Wen_ReleaseTEAM_",
"body": "Hello [@Raj Singh](/t5/user/viewprofilepage/user-id/5032226) ! Welcome to the Atlassian community.\n\nFrom the URL I can tell that this is eMeter's on-premise Confluence site. Login information is going to have to be through eMeter's Confluence administrator or IT personnel.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/How-we-can-create-account-for-https-docs-emeter-com/qaq-p/2136097 | null |
{
"author": "Chidananda AJ",
"title": "Very excited to explore Halp product - but need integration with internal tools via API",
"body": "Hello!\n\nHalp looks great and we are keen to explore for our internal support use case across multiple teams. However, we would need API integration with Halp to pull ticket, metadata and usage information to our other internal tools. \n\nDoes Halp expose REST API's like the rest of Atlassian products?\n"
} | [
{
"author": "Andrew Homeyer",
"body": "Hi [@Chidananda AJ](/t5/user/viewprofilepage/user-id/5031945)\n\nHalp doesn't have a public API. It does integrate with Jira Service Management as a ticket backend, so your help seekers have the same Slack and Microsoft Teams experience but all your ticket data is in Jira. We recommend this approach for customers who need API access, since all the data will then be available from the standard Jira and JSM APIs.\n\nUsing Halp with JSM comes with your JSM license, so there's no additional cost.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/Very-excited-to-explore-Halp-product-but-need-integration-with/qaq-p/2135746 | [
"rest-api"
]
|
{
"author": "Dawn Bowles",
"title": "Users are being prompted repeatedly to open a ticket via Assist in Slack",
"body": "Since we moved to Slack Enterprise Grid some of our users are getting prompted multiple times a day to open a ticket via Slack Assist. We have checked and cannot locate a setting that would cause this. Anyone have any ideas on how to prevent this?![Screenshot 2022-08-10 114228.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/210485iC9373C51844636DB/image-size/large?v=v2&px=999 \"Screenshot 2022-08-10 114228.jpg\")\n"
} | [
{
"author": "Dawn Bowles",
"body": "It looks like this was all down to users using emojis that were tied to ticket creation. Those frequently used emojis were changed to resolve the issue.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/Users-are-being-prompted-repeatedly-to-open-a-ticket-via-Assist/qaq-p/2103993 | [
"assist",
"slack"
]
|
{
"author": "Mark Koekemoer",
"title": "How can I re-order the form fields in Slack for a connected (to Jira) queue?",
"body": "I have a queue connected to Jira.\n\nI have edited the Screen in Jira to have only the Fields I'd like the \"Create\" Screen to have.\n\nHowever when I invoke the form in Slack, the fields are not in the order specified in the Jira screen.\n\nHow do I re-order the form fields that appear to the requester in Slack, when the queue is connected to a Jira Project?\n"
} | [
{
"author": "Andrew Homeyer",
"body": "We've improved this experience recently! Your fields and forms are kept in sync automatically, and the order of fields will match the order on the JSM Request form.\n\nAssist needs a few additional system level fields that we show at the top of every request: summary, assignee, requester, followers.\n\nThis experience only works for JSM; we're unable to maintain the order for Jira software projects.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/How-can-I-re-order-the-form-fields-in-Slack-for-a-connected-to/qaq-p/2106127 | null |
{
"author": "raj",
"title": "Can you change the placeholder text in form fields coming from JSM?",
"body": "I'm syncing all my queues back to JSM so all form fields are coming from there. But I can't figure out how to remove or at the very least change the placeholder text so its not doubled up like below. Is this possible?\n\n![Screen Shot 2022-07-27 at 10.08.09.png](https://community.atlassian.com/t5/image/serverpage/image-id/208031i1DEB2939B3CB8F33/image-size/large?v=v2&px=999 \"Screen Shot 2022-07-27 at 10.08.09.png\")\n"
} | [
{
"author": "Nicole Pitaro",
"body": "Hey [@raj](/t5/user/viewprofilepage/user-id/3074406) -- it's not currently possible to change the placeholder text, but this is on our roadmap for fall!\n",
"comments": [
{
"author": "raj",
"body": "Thanks [@Nicole Pitaro](/t5/user/viewprofilepage/user-id/4330238)\n"
}
]
}
]
| https://community.atlassian.com/t5/Assist-questions/Can-you-change-the-placeholder-text-in-form-fields-coming-from/qaq-p/2090052 | [
"forms",
"jira-service-management",
"slack"
]
|
{
"author": "Donavan Trieu",
"title": "Can I connect the same Jira project to multiple Halp queues?",
"body": "We have one JIRA Service Management project that we use to manage requests across multiple departments - these requests are split by different request types. We would like to use multiple Halp queues and triage channels to manage these requests, so that each team can have their own triage channel.\n\nI know that Halp already has the functionality to only associated specific request types with a queue, but can we do that with the same project across multiple queues?\n"
} | [
{
"author": "Nadim Mouawad",
"body": "Hi [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) is there an update on this issue ? We are also looking to do this for our teams. Is there maybe a workaround ?\n",
"comments": [
{
"author": "Mikael Sandberg",
"body": "Halp is set to be discontinued on June 4, 2024 and will instead be integrated in JSM and the new virtual agent. You can see the announcement here, [The evolution of Halp into Jira Service Management Cloud](https://community.atlassian.com/t5/Halp-articles/The-evolution-of-Halp-into-Jira-Service-Management-Cloud/ba-p/2293388)\n"
},
{
"author": "Nadim Mouawad",
"body": "Thank you for the update. We are using JSM and the virtual agent but we still can't have many triage channels. We would like to have many in order to divide requests between our teams and therefore establish clarity. Will this be possible after 4th of June ?\n"
},
{
"author": "Mikael Sandberg",
"body": "Based on the announcement my guess is that triage channels will go away and you are only linking your JSM project to a request channel. Will you be able to have multiple request channels? I would think so, but do not have a definite answer...\n"
}
]
},
{
"author": "Mikael Sandberg",
"body": "Hi [@Donavan Trieu](/t5/user/viewprofilepage/user-id/4987933),\n\nWelcome to Atlassian Community!\n\nYes, you can have multiple request channels connected to a single JSM project, all you have to do is invite Halp to your request channel and then connect it to the right queue in Halp.\n",
"comments": [
{
"author": "Donavan Trieu",
"body": "Hi Mikael,\n\nThanks for the quick response. I'm actually wondering about multiple Halp queues connected to the same JSM project. This would allow us to have separate triage channels by JSM request type. Thanks!\n"
},
{
"author": "Mikael Sandberg",
"body": "No, you cannot connect multiple Halp queues to a single project, there is a one-to-one relationship between the triage channel and the project. You can find more information about it [here](https://support.atlassian.com/jira-service-management-cloud/docs/what-is-chat/).\n"
}
]
}
]
| https://community.atlassian.com/t5/Assist-questions/Can-I-connect-the-same-Jira-project-to-multiple-Halp-queues/qaq-p/2122461 | null |
{
"author": "Sarang Ardhapurkar",
"title": "How to set default values for fields in HALP?",
"body": "I would like to set a default value for a field A in HALP. I cannot use recipes because the ticket creation fails in Jira as field A is required.\n"
} | [
{
"author": "Adri?n Plaza",
"body": "I'm facing the same problem any solution here?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/How-to-set-default-values-for-fields-in-HALP/qaq-p/2088673 | [
"jira-cloud",
"slack"
]
|
{
"author": "raj",
"title": "Unable to connect to a Jira project",
"body": "I've followed the KB article to allow Halp to see/connect to projects in Jira Service Mgmt. However, Halp still can't see any of my projects. Steps taken so far:\n\n- Followed [this KB article](https://plz.halp.com/article/qt7ecpdse3-error-unable-to-fetch-jira-request-types)\n\n- Removed/re-added the Jira integration from Global settings in Halp\n\nNot sure where to go next. Any help would be much appreciated.\n"
} | [
{
"author": "Dam",
"body": "Hi [@raj](/t5/user/viewprofilepage/user-id/3074406)\n\nIt looks like Halp can't see your projects, it's a matter of permissions I think. Check again your permissions cause maybe the app user you authorize in the permissions is not the proper one.\n\nI hope this helps.\n\nCheers, \nDam.\n",
"comments": [
{
"author": "raj",
"body": "Thanks [@Dam](/t5/user/viewprofilepage/user-id/722152)\n\nIt turns out I had to add the Halp app from within JSM - as soon as I did this everything started working.\n"
}
]
}
]
| https://community.atlassian.com/t5/Assist-questions/Unable-to-connect-to-a-Jira-project/qaq-p/2067027 | null |
{
"author": "shzheng",
"title": "Halp update the assignee in Jira to unassigned",
"body": "We are setting up the Slack and Jira integration via Halp and we had the Integration and Recipe setup correctly and we were able to create tickets from slack channel successfully. However, we run into a weird experience that Halp tried to update the assignee of the Jira ticket to nobody. We suspected the issue was because when Halp tries to sync the assignee from the Jira ticket to Halp ticket in the queue, the existing assignee is not one of the agents so Halp failed to assign the Halp ticket to him. To keep the Jira ticket and Halp ticket in sync, Halp chose to update the assignee in the Jira ticket to nobody. We think this is really a bad design and this literally prevents clients from assigning the Jira tickets to someone that's not Halp agent and Halp is charging us based on the number of agents, but we don't want to waste our money just for this and this additional charge does not really make sense. I wonder if there is any workaround for this issue? Will the [new integration](https://community.atlassian.com/t5/Halp-articles/Introducing-a-new-amp-improved-Jira-integration-experience/ba-p/1947829) with the one-way sync approach help?\n"
} | [
{
"author": "Andrew Homeyer",
"body": "The JSM Chat integration to Slack and Teams has been improved recently to map Slack and JSM agents and help seekers via email address. As long as your slack users have the same email address as their identities in JSM, we'll handle assignment the way you expect.\n\nHowever, we now require that members of the triage channel in Slack be JSM agents so that we can improve the experience to make this consistent.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/Halp-update-the-assignee-in-Jira-to-unassigned/qaq-p/2062975 | [
"jira",
"jira-software",
"slack"
]
|
{
"author": "Sarang Ardhapurkar",
"title": "Get the slack channel name in a field of the ticket",
"body": "We leverage the same Queue to allow integration with several slack channels. Because of this, we would like to know which slack channel the ticket was created from.\n\nIs it possible to get this information passed as a value to a text field in Jira? If not directly, is there something else that can be done to achieve this?\n"
} | [
{
"author": "Tori Stitt",
"body": "Hey [@Sarang Ardhapurkar](/t5/user/viewprofilepage/user-id/3525989) ,\n\nYou can connect a [pre-calculated Jira field with Halp](https://plz.halp.com/article/2f4ix4h0qp-connect-to-multiple-jira-projects#syncing_computed_fields_to_jira). For them to sync, you need to create a custom text field with *requesterChannelLink* and add them to your \"create screen\" in Jira.\n\nHope this helps!\n",
"comments": [
{
"author": "Sarang Ardhapurkar",
"body": "Hi Tori, \n\nThanks for sharing the information. That certainly helps.\n"
}
]
}
]
| https://community.atlassian.com/t5/Assist-questions/Get-the-slack-channel-name-in-a-field-of-the-ticket/qaq-p/2077115 | [
"jira-cloud",
"slack"
]
|
{
"author": "Ricardo Sard?",
"title": "Your Halp installation hasn't been completed.",
"body": "Hi guys,\n\nI'm trying to activate a Halp trial. It adds Atlassian Assist into Slack but, when it asks me to connect using slack, it retuns me: Your Halp installation hasn't been completed. \n\nAny cluies on this problem?\n"
} | [
{
"author": "Renata Dornelas",
"body": "Hi there!\n\nTypically when you run into this error it means that someone on the site installed Assist but hasn't completed setting up the integration. You will need to get in contact with the person who installed the app to complete the installation.\n\nIf that's not possible, you will need to contact Atlassian support so we can wipe the installation on your site and you can start over.\n\nCheers,\n\n*Renata Dornelas (Atlassian Cloud Support)*\n",
"comments": null
},
{
"author": "Steffen Giebeler",
"body": "Same issue for me. The App appears in Slack, but I am unable to create a triage channel, since I cannot log into Halp/Atlassian Assist\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/Your-Halp-installation-hasn-t-been-completed/qaq-p/2055630 | null |
{
"author": "Justine",
"title": "Is Halp License on Teams different from Slack?",
"body": "We recently purchased a Halp License for Teams and upon checking our Halp Slack, it did not carry over. Is the Halp License for Teams and Slack different from each other? Meaning the two requires two different license?\n"
} | [
{
"author": "Tori Stitt",
"body": "Hey [@Justine](/t5/user/viewprofilepage/user-id/4965937)sounds like you moved from Slack to MS Teams?If that's the case, then you are correct they are going to have two different licenses. Unfortunately, Slack and MS Teams are not connected or set up in the same way making it tougher to carry one license information over to other another system.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Assist-questions/Is-Halp-License-on-Teams-different-from-Slack/qaq-p/2053308 | [
"ms-teams",
"slack"
]
|
{
"author": "d_kirsching",
"title": "Statuses from Jira integration are not available in Halp / Assist triggers ?",
"body": "Hi community,\n\nAre you experiencing the same behavior in Atlassian's feature chat on Jira Service Management?\n\nWhen you want to edit a Recipe and use status transitions, those from Jira workflows are not available?\n\nDid I miss a setting or is it a missing feature? ( not available )\n\nThanks for your help\n\n![Screenshot 2022-06-08 at 09.11.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/201014i85E8844174040E91/image-size/large?v=v2&px=999 \"Screenshot 2022-06-08 at 09.11.46.png\")\n"
} | [
{
"author": "Tori Stitt",
"body": "Hey [@d_kirsching](/t5/user/viewprofilepage/user-id/3718766) -- Jira statuses are read-only in Halp. I'd recommend using a Jira automation to trigger a status change ?\n",
"comments": [
{
"author": "d_kirsching",
"body": "Hi [@Tori Stitt](/t5/user/viewprofilepage/user-id/3940485)\n\nThanks for explanation and clarification !\n"
}
]
}
]
| https://community.atlassian.com/t5/Assist-questions/Statuses-from-Jira-integration-are-not-available-in-Halp-Assist/qaq-p/2049438 | [
"assist",
"slack"
]
|
{
"author": "Koushik Kadambala",
"title": "Unable to find an existing custom field in Jira Admin Custom Fields section",
"body": "A Custom field shows up in Jira project, configuration and its screens however I'm unable to find it in Jira Admin custom fields menu and also in automation. Here are some snips. \n(I want to let you know that we have migrated to Jira Cloud from a Server version.) \nHow do I solve this please ? \n![error1.png](https://community.atlassian.com/t5/image/serverpage/image-id/342543i622A2DE3CDF49C3E/image-size/large?v=v2&px=999 \"error1.png\")![error2.png](https://community.atlassian.com/t5/image/serverpage/image-id/342544i611AFE4F61D5907D/image-size/large?v=v2&px=999 \"error2.png\")![error3.png](https://community.atlassian.com/t5/image/serverpage/image-id/342546iF9FCEBA6152548AE/image-size/large?v=v2&px=999 \"error3.png\")![error4.png](https://community.atlassian.com/t5/image/serverpage/image-id/342547iA8211BFDABB56E97/image-size/large?v=v2&px=999 \"error4.png\")\n"
} | [
{
"author": "Gary Spross",
"body": "The \"Affects versions\" \\& \"Fix versions\" are system fields. The values provided within these fields are based on the \"Releases\" (aka \"versions\") within the project they are associated with.\n\nNote: Archived releases will not show in either field.\n\n[https://www.atlassian.com/agile/tutorials/versions#:\\~:text=Affects%20version%20is%20the%20version,feature%20or%20bugfix%20to%20customers.](https://www.atlassian.com/agile/tutorials/versions#:~:text=Affects%20version%20is%20the%20version,feature%20or%20bugfix%20to%20customers.)\n",
"comments": null
},
{
"author": "lila",
"body": "As Gary mentioned, it is a system field not a custom one. You can find it under Field configuration \\> Default Field Configuration \\> Affects versions\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Unable-to-find-an-existing-custom-field-in-Jira-Admin-Custom/qaq-p/2788513 | null |
{
"author": "Thomas Radford",
"title": "Is it possible to use Work Log in JIRA Discovery",
"body": "Hello,\n\nIn JIRA Work Management, I use Time Tracking to add work logs to issues to track time spent against each issue.\n\nIs it possible to configure the same in a JIRA Discovery project? I've had a look through the role permissions, and the project settings, but there is no 'Log Work' button, and no 'Time Tracking' field, and I can find no project level 'Enable Time Tracking' toggle. So, I conclude that this might be a Work Management feature, and something that's not available in Discovery. Can anyone confirm?\n\nBest Regards,\n\nTom.\n"
} | [
{
"author": "Samuel Gatica",
"body": "Hi [@Thomas Radford](/t5/user/viewprofilepage/user-id/3300677)\n\nJira Product Discovery is designed primarily for product managers and teams to capture and prioritize ideas. As of the current features, Jira Product Discovery does not natively support time tracking or work log functionality like Jira Software or Jira Service Management.\n\nAs a workaround, you can create custom fields to manually track time or effort, although this won't provide the full functionality of work logs.\n\nBest regards\n\nSam\n",
"comments": [
{
"author": "Thomas Radford",
"body": "Sam,\n\nExcellent, thank you. I will stop looking for the non-existent feature.\n\nBest Regards,\n\nTom.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Is-it-possible-to-use-Work-Log-in-JIRA-Discovery/qaq-p/2788448 | [
"cloud",
"jira",
"jira-cloud"
]
|
{
"author": "Anastasiia Basaraba",
"title": "Is there a solution that will add the Idea's data of Jira Prod Discov into the goal of Atlas Goal?",
"body": "Hello,\n\nWe are working on automating our planning processes. We use Jira to track work time, task status; create ideas and distribute them for the quarter in Jira Product Discovery; and plan to move quarterly OKRs and KR planning to Atlas Goals. We have a problem with the fact that you can pull data (namely fields) from Atlas Goals in Jira Product Discovery, but not vice versa.\n\n**Is there a solution that will add these idea's data into the goal?**\n\nIn particular, epics (delivery) must be automatically added from Idea of Jira Product Discovery to Goal of Atlas Goals.\n"
} | [
{
"author": "Hermance NDounga",
"body": "Hi Anastasiia,\n\nFor the moment there is no information flowing on the other way around but we just released this integration so we will surel improve it in the next quarters. \\`Cheers\n\nCheers,\n\nHermance\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Is-there-a-solution-that-will-add-the-Idea-s-data-of-Jira-Prod/qaq-p/2788303 | [
"atlas",
"epi",
"jira-product-discovery"
]
|
{
"author": "Rob Russell",
"title": "How to give a supplier access to one JPD project to create and edit tickets but not access to Jira",
"body": "I've been trying to set up a collaborative JPD project with a supplier. The aim is to give visibility into what we are working on and to allow them to add the work they are doing. This would then give a combined view. The issue is that when I make the user a User (creator) and limit their access to JPD they can click on a linked Jira ticket from JPD and it takes them to Jira where they can also look at other tickets that don't relate to their work. Has anyone managed to solve this or is it a bug? \n\nI tried a contributor role, which does limit the access to Jira but also to editing JPD which defeats the purpose.\n"
} | [
{
"author": "Hermance NDounga",
"body": "Hi Rob,\n\nYou'd need to publish a view and share only this view to your stakeholder. Please check : [the different type of users](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/The-different-types-of-users-Creators-Contributors-and/ba-p/2378354) and [publish views](https://support.atlassian.com/jira-product-discovery/docs/share-project-views/)\n\nWehn you'll share these views, users cannot collaborate on it yet. We suggest to integrate with\n\nJira Service Management in order to benefit from a full customer portal with queues and where you can triage upccoming requests.\n\nCheers\n\nHermance\n",
"comments": [
{
"author": "Rob Russell",
"body": "Hi Hermance. We would buy the partner a license so that they can contribute to JPD. we just don't want to give them permission to access Jira. In the user Admin they only have access to JPD yet they can click on a linked Jira ticket and gain access to the tickets that way. I would expect them to just have a Jira view similar to a JPD contributor without the link to Jira.\n"
},
{
"author": "Jens Schumacher - Released_so",
"body": "Hey Rob, \n\nIf they have an account on your instance, you should check the permission schemes or access controls of the Jira projects and ensure none of the groups they are a member of has access to those projects. \n\nThat should lock down access. \n\n<br />\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-to-give-a-supplier-access-to-one-JPD-project-to-create-and/qaq-p/2788428 | null |
{
"author": "Kavitha",
"title": "Scheduled automation to update the custom fields on the selected issues",
"body": "Hi Everyone,\n\nI need some suggestion to solve my usecase.\n\n++**Requirement**++:\n\nGet the total test execution time on every month\n\n**++In my JPD initiative - I have the following custom fields:++**\n\na. Functional Test Execution Time\n\nb. Operational Test Execution Time\n\nc. Test project ID\n\n++**Actions**++:\n\n1. I need to run an action on a monthly bases - Say every first Monday 2PM on a list of selected issues - For ex. Select all the issues if \"Test Project ID\" is not empty\n\n2. Loop thru each issue from the above list (In this loop, I have to update the total time for Functional and Operational Test execution)\n\n2.1 - For each issue, call an external API to get all the test cases associated with this issue key\n\n2.2. The test cases may be of any category (Functional, Operational etc) and there is a field for the time spent\n\n2.3 Get the total spent based on each category and update the total back on the initiative\n\n**++My approach:++**\n\n1. Schedule an automation rule to run on first Monday 2PM - JQL used to select all the initiatives with \"Test Project ID\"\n\n2. Reset the existing total count\n\n3. Loop thru each issue\n\n4. For each issue, call the external api to get the test cases with the execution time\n\n5. Get the total execution based on the category\n\n6. Update the issue back with the total\n\nAs this approach required nested loops (Loop thru each issue and for each issue get the test execution time), I am not sure how to use the Advanced branching and Loopup issues ( I am not familiar with **{{lookupIssues}} or**getting any aggregation like that)\n\nAny help will be highly appreciated!\n\nKavitha\n"
} | [
{
"author": "Tanguy Crusson",
"body": "Hi Kavitha, I think you should try the community group for Automation, here: <https://community.atlassian.com/t5/Atlassian-Automation/ct-p/automation>\n",
"comments": [
{
"author": "Kavitha",
"body": "Hi Tanguy Crusson {#toc-hId--349554543}\n---------------------------------------\n\nThanks for your suggestion, unfortunately, I am not able to get anything to resolve my request.\n\nThanks,\n\nKavitha\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Scheduled-automation-to-update-the-custom-fields-on-the-selected/qaq-p/2787626 | [
"jira-cloud"
]
|
{
"author": "Patrick Walker",
"title": "Update custom fields based on information extracted from Insights",
"body": "We have been using JPD to gather and quantify the asks we get on the CX side of our business prior to having prioritization planning with our R\\&D teams. Because the insights come from so many channels (ex. Gainsight managed customers, Community posts, Zendesk managed customers, NPS campaigns, etc.) we have been looking to quantify the number of asks from each channel.\n\nAs we have a growing list of insights from various channels attached to each request, I am looking to add custom fields on each request for specific channels. I was trying to explore if there was a way in the automation to extract information from Insights to update custom fields and was wondering if there was any guidance here.\n\nFor example: \nIf someone adds an Insight from our Community (which would always come from our Community URL) is there a way for automation to update a custom field named \"Count of community requests\" on the ticket? The idea here would be able to build reports/lists based on the top requested Ideas, per feedback channel.\n"
} | [
{
"author": "Tanguy Crusson",
"body": "Hi [@Patrick Walker](/t5/user/viewprofilepage/user-id/5484443) - not automatically, but if you're happy with adding a manual label to insights as you add them, then you can create fields to count insights for each label (Community, Zendesk, NPS, etc.)\n\nLike this demo from the [FAQ](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378):\n\n***Can we have insights that impact a prioritization score differently (e.g. positively or negatively) ?***\n\n*Yes, [and here is a demo.](https://www.loom.com/share/579404e559f24077b7eb8e713860d400)*\n",
"comments": [
{
"author": "Patrick Walker",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)thank you! I was checking out the label and that might be my next move, though we have thousands of ideas with hundreds of insights already attached to each so was just trying to explore any form of automation to get in a good state. Ideally, we keep the customer facing teams focusing on customers vs internal requests and manual labels as much as possible. \n\nI'll keep exploring to see if we extract to BigQuery if we can build external reporting. Thank you for the quick response, this was helpful just to confirm!\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Update-custom-fields-based-on-information-extracted-from/qaq-p/2784716 | null |
{
"author": "Brandon Moberg",
"title": "Auto Refresh Product Discovery",
"body": "Hello! \n\nAre there any plans to enable auto-refresh in Jira Product Discovery? Not auto-save but auto-refresh.\n\nFor example, when someone adds a new field answer option, others have to refresh their Jira Product Discovery instance to capture that update, which is confusing, especially when people have Product Discovery open all the time. Would be good to add more auto-refresh trigger logic if possible.\n"
} | [
{
"author": "Tanguy Crusson",
"body": "Hi Brandon, we'll eventually get to it. What we call \"real-time updates\" works when you work on ideas, comments, votes and other things (i.e. when you work on ideas) but not for project configuration yet.\n",
"comments": [
{
"author": "Tanguy Crusson",
"body": "Actually it does work for some project config (e.g. view configuration) - but not for fields yet\n"
},
{
"author": "Brandon Moberg",
"body": "Thank you, [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) excited to hear that real-time updates are coming in the future!\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Auto-Refresh-Product-Discovery/qaq-p/2785154 | null |
{
"author": "Shawn Giese",
"title": "Any way to disable quick +Create buttons?",
"body": "We have set up templates for new ideas but they are completely bypassed when using the + buttons to quickly enter an idea. Can we disable those buttons?\n"
} | [
{
"author": "Tanguy Crusson",
"body": "Hi Shawn, no you can't disable these experiences for everyone, only for contributors, like [@duncan_crowell](/t5/user/viewprofilepage/user-id/5409190) shared. thanks for the feedback.\n",
"comments": [
{
"author": "Shawn Giese",
"body": "Argh, okay. Those templates do not seem very useful if they are only displayed over a low percentage of ways to enter new ideas.\n\nStill not sure what we would have to do to enable contributors to create new ideas but to not be able to use the +create buttons that bypass templates. From the list of permissions it looks like they can either create ideas or not create ideas.\n"
},
{
"author": "Tanguy Crusson",
"body": "That part should not be a problem - contributors only get the blue button Create experience (not the inline version). You can see it here:\n\n![Screenshot 2024-08-19 at 11.34.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/342425iBA2A455C9398A7C3/image-size/large?v=v2&px=999 \"Screenshot 2024-08-19 at 11.34.24.png\")\n\nWhich, for me, gives this:\n\n![Screenshot 2024-08-19 at 11.36.03.png](https://community.atlassian.com/t5/image/serverpage/image-id/342426iDDD4F4A61BE41B3E/image-size/large?v=v2&px=999 \"Screenshot 2024-08-19 at 11.36.03.png\")\n"
}
]
},
{
"author": "duncan_crowell",
"body": "I believe only Creators can create ideas from the quick add in views. If you want people to submit ideas through the Create button and use the template you could look at creating a new user role where the option to Create Ideas is unticked however currently this is tied to editing ideas also. JPD team would need to split these permissions. ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/342064iC46D70C8CE1FB3FE/image-size/large?v=v2&px=999 \"image.png\")\n\nMay be a good way for now to encourage a culture change though :) in order to edit ideas you need to create them in the correct way.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Any-way-to-disable-quick-Create-buttons/qaq-p/2785280 | null |
{
"author": "Seth Mason",
"title": "Global Fields not working with JPD Template",
"body": "I have a Global Field that works correctly when modifying a cell in a View. However, if I include the field in a JPD Create Idea Template, and then create an Idea by clicking \"Create\" at the top of the browser window, the field does not load the values of the field. The field type is label. The error is the below. I should be able to start typing and see a list of labels that match what I'm typing, and then select the labels that I want to add to the Idea. This is the field's behavior when editing in a View (list format, editing a cell) or directly editing an Ideas' details (right hand pane).\n\n![JPD.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342220i7291A57CA2D24534/image-size/large?v=v2&px=999 \"JPD.jpg\")\n"
} | [
{
"author": "Nick H",
"body": "Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/5404484) ,\n\nI cannot seem to reproduce the issue you are currently facing. For example with the screenshots below, I have a global JPD field named Customer Name.\n\nIt's appearing as expected when the same view (Template Testing) is applied to the Template, and trying to create an idea under the JPD project:\n\n![gft1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342225iBDC303EB79903DB9/image-size/large?v=v2&px=999 \"gft1.jpg\")![gft2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342226iD82F5049C3C6D86C/image-size/large?v=v2&px=999 \"gft2.jpg\")![gft3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342227iD9D4F326C9635AD9/image-size/large?v=v2&px=999 \"gft3.jpg\")\n\nHaving said that, creating ideas outside of the JPD project does not apply the template as expected. Engineering is aware of this issue.\n\nThere is no ETA at the moment on when this will work as customers are hoping for - so the suggestion for the time being is to only create ideas under the JPD project if a template is applied.\n",
"comments": [
{
"author": "Seth Mason",
"body": "[@Nick H](/t5/user/viewprofilepage/user-id/2540930) , your clicking the wrong \"Create\" button. Click the Global \"Create\" at the top of your browser. The one next to Apps.\n\n![create_JPD.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342235i66E856742E35EA47/image-size/large?v=v2&px=999 \"create_JPD.jpg\")\n\nI'd like to enable Contributors (non-JPD Admins/Creators) to Create Ideas using the Form. Would you recommend that I point them to a \"New Ideas\" View and then have them create the idea from the \"Create Idea\" button on the top left part of the View?\n"
},
{
"author": "Seth Mason",
"body": "[@Nick H](/t5/user/viewprofilepage/user-id/2540930) I also noticed that when you click create, your \"Customer Name\" box is different than mine. Inside your box, it says \"Search...\" mine says \"Type a Label\"\n\n![label.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342243i5F1EF94A2A49565A/image-size/large?v=v2&px=999 \"label.jpg\")\n"
},
{
"author": "Nick H",
"body": "Hi [@Seth Mason](/t5/user/viewprofilepage/user-id/5404484) ,\n\nI am creating an idea using the Create button located next to the Apps tab.\n\nAnd the fields vary depending on the field-type:\n\n![gft4.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342244i25C70FE2A2BF6858/image-size/large?v=v2&px=999 \"gft4.jpg\")\n\nYour contributors can create an idea from any view, not just the New Ideas view.\n\nBut again - they will need to create the idea within the project in order for the template to apply as expected.\n"
},
{
"author": "Seth Mason",
"body": "[@Nick H](/t5/user/viewprofilepage/user-id/2540930) I have always done this within the JPD project and get the same dialog box.\n"
},
{
"author": "Nick H",
"body": "[@Seth Mason](/t5/user/viewprofilepage/user-id/5404484) ,\n\nI'm sorry but I cannot reproduce the issue you are facing. I even created a global label test field, and populated new labels / values with it - which appear when creating a new idea:\n\n![gft5.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342250i3C0C7C75522D95C8/image-size/large?v=v2&px=999 \"gft5.jpg\")\n\nIt might be worth reaching out to JPD support for assistance either through:\n\n* within JPD under the Give Feedback tab \\>\\> Get help from the support team\n* opening a [support ticket](https://support.atlassian.com/contact/#/)\n"
},
{
"author": "Tanguy Crusson",
"body": "Yes if you create a support ticket we can get access to your site and try to find what's going on there, thanks Seth!\n"
},
{
"author": "Seth Mason",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) created a support ticket and the issue was that the number of labels we had in the field created a large delay. Big props to [@Nick H](/t5/user/viewprofilepage/user-id/2540930) on this.\n"
},
{
"author": "Tanguy Crusson",
"body": "Thanks for the update Seth!\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Global-Fields-not-working-with-JPD-Template/qaq-p/2786851 | [
"idea",
"template"
]
|
{
"author": "Liam Weston",
"title": "How can I create a workflow for ideas in JPD?",
"body": "Hi Community,\n\nI'm evaluating JPD as the tool to facilitate the management of change requests through a CCB process. This process has the following statuses:\n\n* New Demand\n* Evaluation\n* CCB Assessment\n* Global Prioritisation\n* Approved Demand\n\nWe are currently managing this on a Kanban board in a Jira software project with columns mapped to statuses.\n\n1. Is there a way to create a view in JPD with columns mapped to statuses, displaying ideas in the relevant column?\n2. Or can Idea ticket types be included on a kanban board in Jira software?\n\nI'd appreciate any thoughts or experiences you can share.\n\nThanks!\n"
} | [
{
"author": "joachim ramberg",
"body": "Hi,\n\nYou could create a new field of type Select and call it e.g. CCB with the statuses you mentioned. Then you create a new view in JPD of type Board and use the field CCB as columns.\n\nBut I would also recommend exploring the Workflow feature under Project settings. Then you get a proper workflow that is easy to showcase and enables restrictions (same as workflows for e.g. company managed project). The JPD view of type board will then map columns to the native field Status instead of the CCB field.\n",
"comments": [
{
"author": "Liam Weston",
"body": "Thanks Joachim I will explore those suggestions.\n"
}
]
},
{
"author": "Nick H",
"body": "Hi [@Liam Weston](/t5/user/viewprofilepage/user-id/1363124) ,\n\nThis should be possible with JPD as well. You can create a [board view](https://support.atlassian.com/jira-product-discovery/docs/work-with-the-board-view/) that [groups by](https://support.atlassian.com/jira-product-discovery/docs/use-filters-sorting-and-autosave/#:~:text=create%20ideas.-,Group%20by,-%2D%20This%20option) the status(es) of your ideas. For example:\n\n![column1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341739i6F68FE6B927FEB57/image-size/large?v=v2&px=999 \"column1.jpg\")\n\nImportant to note - JPD projects are [team-managed](https://support.atlassian.com/jira-software-cloud/docs/what-are-team-managed-and-company-managed-projects/) and each project manages its own [workflow](https://support.atlassian.com/jira-product-discovery/docs/manage-your-discovery-project-workflows/) - so these statuses would need to be added into the project's workflow in order to meet this use case.\n",
"comments": [
{
"author": "Liam Weston",
"body": "Thanks Nick - looks good!\n"
}
]
},
{
"author": "Tanguy Crusson",
"body": "We've also been working on a handbook to explain how to approach the implementation of the tool and the ways of working that come with it. You can see it here: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Preview-of-the-new-Jira-Product-Discovery-handbook/ba-p/2784396>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-can-I-create-a-workflow-for-ideas-in-JPD/qaq-p/2784459 | null |
{
"author": "DavidVCarrera",
"title": "When cloning a project, the checklist with its respective subtasks is not duplicated.",
"body": "When cloning a project, the checklist with its respective subtasks is not duplicated. \n\nHow do I clone the subtasks as well?\n"
} | [
{
"author": "Tanguy Crusson",
"body": "Hi, I don't think you're in the right group for this question - this is a group for [Jira Product Discovery.](https://www.atlassian.com/product-discovery)\n\nMaybe try this one? <https://community.atlassian.com/t5/Jira/ct-p/jira>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/When-cloning-a-project-the-checklist-with-its-respective/qaq-p/2783091 | [
"clone",
"sub-task",
"task"
]
|
{
"author": "Laura Skosnik",
"title": "How do I get a date to be just an exact date?",
"body": "Hi,\n\nI would like a date to be just an exact date in Jira Product Discovery. I would like to disallow month and quarter selections.\n\nIs this possible?\n"
} | [
{
"author": "Tanguy Crusson",
"body": "Hi [@Laura Skosnik](/t5/user/viewprofilepage/user-id/5566767) you cannot restrict the picker to only precise dates. Thanks for the feedback.\n",
"comments": null
},
{
"author": "duncan_crowell",
"body": "Do you mean in the Data Picker? If you add to a List you can select a day from the date picker per below:\n\n![Screenshot 2024-08-13 at 9.00.01?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341380i4EA44EF2CD740B8D/image-dimensions/219x305?v=v2 \"Screenshot 2024-08-13 at 9.00.01?AM.png\")\n\nIf you mean visually showing this on the timeline view this is not yet supported but I did notice a recent change where you can now snap the idea to halfway through the month.\n\n![Screenshot 2024-08-13 at 9.02.07?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/341381i1AA1F82CD04AA4F0/image-dimensions/338x153?v=v2 \"Screenshot 2024-08-13 at 9.02.07?AM.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-do-I-get-a-date-to-be-just-an-exact-date/qaq-p/2782738 | null |
{
"author": "Andrew Bryk",
"title": "See a count (number) for to-do, in progress, and done?",
"body": "Hi there,\n\nRather than a bar or one field such as delivery status or delivery progress, I'd like 3 columns that are numbers where it separates out the 3 statuses. Is it possible to do this with a custom formula? Is there another way to do this? I am trying to create separate number columns I can report on and export that show for each Idea, the linked issues and how many To-Do, In Progress, and Done\n\nThanks!\n"
} | [
{
"author": "Tanguy Crusson",
"body": "Hi [@Andrew Bryk](/t5/user/viewprofilepage/user-id/5566684) , I can't really think of a way to do this today short of creating global automation rules that updates number fields (which would be cumbersome)\n",
"comments": [
{
"author": "Andrew Bryk",
"body": "Got it thanks! I figured that was the case but was curious\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/See-a-count-number-for-to-do-in-progress-and-done/qaq-p/2782626 | null |
{
"author": "Andrew De Mesquita",
"title": "Cannot edit existing fields and their values, or create new fields - as a creator",
"body": "I have recently been given creator access to JPD. I am trying to migrate our org from spreadsheets to using this for our roadmaping and stakeholder collaboration tool.\n\nI have used it in the past with some success.\n\nThe issue I am having is that my IT team have added me as a Creator however I am unable to edit any fields or their values. I am also unable to create new fields.\n\nJust to confirm I believe I am a creator on the project as I can create tickets, edit tickets and create / edit views.\n\nAny idea what might be going on here? I think it might have something to do with my IT team's overarching user management and permissions set up but i have not been able to direct them to the problem.\n\ncheers!\n\nandrew\n"
} | [
{
"author": "lila",
"body": "Creator is your product access, however you also need an administrator role to edit fields etc \n",
"comments": [
{
"author": "Tanguy Crusson",
"body": "Yep, the problem is we call 2 different things with the same name, that's confusing... But basically:\n\n* Being a creator on the site means you have product access = a product license\n* Then, in each project, you can be added with a specific project role. By default, projects have 3 roles: project admin, creator, contributor.\n\nSo in your case you are already a creator in the site, now you also need to be added as a project admin on the project where you want to create fields.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Cannot-edit-existing-fields-and-their-values-or-create-new/qaq-p/2781744 | [
"cloud",
"jira-product-discovery"
]
|
{
"author": "Gustavo Lima Borges dos Santos",
"title": "Hi guys! I'm having trouble when I try to configure my dashboards",
"body": "When I go in Dashboards\\>select one of them\\>Edit\\>Configure I got stuck here...It just doesn't load anything and no messages of errors at all from Jira or the board It's a blank screen. \n\nI have permission to edit the boards because I used to, but now It just doesn't work. I already tried to log in again, switch the browser, clean the browser cashe and search on internet but didn't find something that solve my problems, and my teamates have acess to the boards and they can config them as well but I can't. \n\nHere is the pic:\n\n![a3f3e0ef-71ad-4afd-912e-bc78cd63b98e.jfif](https://community.atlassian.com/t5/image/serverpage/image-id/341011i1E46F0F4C890E473/image-size/large?v=v2&px=999 \"a3f3e0ef-71ad-4afd-912e-bc78cd63b98e.jfif\")\n"
} | [
{
"author": "Amanda Barber",
"body": "You might try clearing your cache and then trying to access the page again.\n",
"comments": null
},
{
"author": "Nick H",
"body": "Hi [@Gustavo Lima Borges dos Santos](/t5/user/viewprofilepage/user-id/5564933) ,\n\nAre you referring to these [Dashboards](https://support.atlassian.com/jira-software-cloud/docs/what-is-a-jira-dashboard/)? This might be more related to Jira in general instead of JPD (which this question currently is opened under).\n\nRelated page: [Learn about Jira reports \\& dashboards](https://www.atlassian.com/software/jira/guides/reports-dashboards/overview#what-are-reports)\n",
"comments": [
{
"author": "Gustavo Lima Borges dos Santos",
"body": "THANKS!\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Hi-guys-I-m-having-trouble-when-I-try-to-configure-my-dashboards/qaq-p/2780909 | [
"dashboard"
]
|
{
"author": "Nathan Harold",
"title": "JPD export to csv date content always 'early'",
"body": "When I export to .csv from any view in Jira Product Discovery, the output csv file will contain Project start and Project Target dates that are 1 day or 1 month early. \n\nExample - if my target date in JPD is Sep 6, 2024, the .csv export will contain a Project Target column with Sep 5, 2024 for that entry. Similarly, an Oct, 2024 date will be exported to .csv as Sep, 2024. \n\nExports to jpg preserve all the correct JPD data.\n"
} | [
{
"author": "Tanguy Crusson",
"body": "mmh, I wonder if it's an issue with timezones. Let me check with the team. Thanks for raising this!\n",
"comments": [
{
"author": "Nathan Harold",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) It works! \n\nI tried .csv download and exported dates match what I see in JPD. Thanks for the bug fix.\n"
}
]
},
{
"author": "Tanguy Crusson",
"body": "[@Nathan Harold](/t5/user/viewprofilepage/user-id/4080570) Thanks for reporting this! It was a bug, and we've fixed it - the fix should be in production in the next few days.\n",
"comments": [
{
"author": "Nathan Harold",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) Thanks for elevating in your backlog \\& getting a fix! I'll try a .csv export again in next few days. \n\nBTW - the only reason I'm exporting is because the UI for Timeline view in JPD doesn't engage any of my crew. All the info is there but nobody 'gets it'. So I export to csv and then get it into ppt. I'd prefer to use JPD native Timeline capability...\n"
},
{
"author": "Tanguy Crusson",
"body": "Thanks for the feedback [@Nathan Harold](/t5/user/viewprofilepage/user-id/4080570) - would you mind sharing by email your timeline view and the PPT? So we can see what works in terms of visuals for your team? [email protected] (no worries if not)\n\nThanks!\n"
},
{
"author": "Nathan Harold",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) I sent you an email with a screenshot of the ppt visual I use.\n"
}
]
},
{
"author": "Carlos Fabara",
"body": "Hi [@Nathan Harold](/t5/user/viewprofilepage/user-id/4080570) thanks for reaching out. I have a few of questions:\n\n* Are you using autofill dates? Coming from atlas or delivery tickets, etc.\n* Can you provide us with your timezone?\n* Which browser are you using?\n\nThanks.\n",
"comments": [
{
"author": "Nathan Harold",
"body": "[@Carlos Fabara](/t5/user/viewprofilepage/user-id/5525384) \n\n1. I'm entering dates into the Project Start and Project Target fields by selecting from the drop down (attached example snapshot) \n2. Time zone in Redwood Shores, Redwood City, CA (GMT-7) \n3. Chrome Version 127.0.6533.100 (Official Build) (64-bit) \n\n![project start or target.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/341875iA8507813A7097953/image-size/large?v=v2&px=999 \"project start or target.jpg\") \n\n<br />\n"
},
{
"author": "Tanguy Crusson",
"body": "Okay, we haven't been able to reproduce, we'll need access to your site to investigate. Would you mind creating a support ticket? (in JPD \\> left sidebar \\> give feedback \\> get help from the support team). You can add a link to this community post for the details, telling them that the JPD team asked if they could get access to the site to investigate your problem. Thanks!\n"
},
{
"author": "Nathan Harold",
"body": "Thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) . I created the JPD support ticket.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/JPD-export-to-csv-date-content-always-early/qaq-p/2782722 | [
"csv"
]
|
{
"author": "p_geremia",
"title": "Bulk move ideas from Jira Product Discovery to other Jira projects",
"body": "I have a list of ideas in JPD that I want to move to other Jira projects, however there does not seem to be any bulk move option available, I can only move individual ideas, one by one. Am I missing something?\n"
} | [
{
"author": "Nick H",
"body": "Hi [@p_geremia](/t5/user/viewprofilepage/user-id/5463229) ,\n\nIt's possible to [bulk move](https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/) ideas from project to project under the [Filters tab](https://support.atlassian.com/jira-software-cloud/docs/manage-filters/).\n\nHaving said that, we typically would suggest using the [import](https://support.atlassian.com/jira-product-discovery/docs/import-existing-jira-issues-into-jira-product-discovery/) functionality to move multiple ideas at once. This has a bit more flexibility and functionality compared to bulk moving ideas.\n\nYou can easily map fields from Project A to Project B during the import to retain data and field values. The bulk moving is more rigid, and realistically only allows you to set field values for *all* the ideas being moved instead of retaining them as well as the import.\n\nPlease note if you decide to use the import option, it's best practice that your \"Project B\" has the fields you'd like to map to already available before the import. Importing cannot create new fields during the process.\n",
"comments": null
},
{
"author": "joachim ramberg",
"body": "I usually find CSV to be the best way to move large amounts of data. It gives me full control and I can break everything down into separate files. Might take a bit more time but less prone to errors.\n",
"comments": null
},
{
"author": "Shelly Kitchen",
"body": "When creating a CSV export from JPD project 1 to import into JPD project 2, is there a way to include insights, comments and linked records so that they can be moved to the new JPD project. What about followers of the idea in JPD project 1? Will they be lost when the idea is moved to JPD project 2? \nI have also found that if date fields are in a quarter view in JPD project 1, they won't import into JPD project 2.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Bulk-move-ideas-from-Jira-Product-Discovery-to-other-Jira/qaq-p/2780756 | [
"move",
"projects"
]
|
{
"author": "Stefanie Ramsay",
"title": "Syncing ideas between Product Discovery boards",
"body": "We have teams with individual Discovery Boards, but with Ideas that are shared across teams - e.g., multiple teams are collaborating on the same project. Is it possible to sync these ideas across boards so that when an update is made to an Idea on one discovery board, it is also made across other boards? I understand linking Ideas between boards, but just linking still requires manual updates to fields like Status.\n"
} | [
{
"author": "Gary Spross",
"body": "You want \"Cross-project Views\". That's a feature in the Premium version of JPD which is currently in early access: <https://www.atlassian.com/software/jira/product-discovery/premium>.\n",
"comments": null
},
{
"author": "Nick H",
"body": "Hi [@Stefanie Ramsay](/t5/user/viewprofilepage/user-id/5220908) ,\n\nAs [@Gary Spross](/t5/user/viewprofilepage/user-id/5166286) mentioned, the Premium plan will offer a Roadmaps (Cross-Project Views) feature which might meet your use case! With this you can share ideas among all your projects' views, and *may* be able to edit them too within each project (but I will need to confirm this from my end).\n\nYou could also consider using [automations](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/) to sync the ideas between projects as well, but this would most likely require a decent amount of configuration - especially if you want all fields to map.\n\nIf you are to test through automations, it might make sense to configure [JPD global fields](https://support.atlassian.com/jira-product-discovery/docs/create-and-manage-global-fields/) among your projects to more easily sync fields. Otherwise you may need to map to each project's custom fields ID during certain parts of the automations.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Syncing-ideas-between-Product-Discovery-boards/qaq-p/2779746 | null |
{
"author": "Michael Mackuliak",
"title": "Workflow best practices",
"body": "I, like probably many here, have watched the many (fantastic) demo and ways of working videos [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) has produced. One thing I've noticed in the videos that the JPD team wasn't using workflows, instead a field for \"Wonder, Explore, Build, Scale\". But maybe there was a workflow that just didn't get shown ? \n\nI'm starting our setup and trying to come up with a workflow for ideas. Specifically I'm trying to decide if I should have two buckets for ideas, a sort of inbox where ideas just get a sanity check and if interesting enough go to a idea backlog where they can collect insights and be further evaluated for something like an impact score. Just not sure if there are other flows I should be consider - such as from an inbox straight into the garbage or onto the roadmap for later.\n"
} | [
{
"author": "Tanguy Crusson",
"body": "By the way [@Michael Mackuliak](/t5/user/viewprofilepage/user-id/3627946) we've started working on a handbook to explain how you can adopt JPD for things like this.\n\nYou can find it here: [Jira Product Discovery handbook](https://pm-dev.atlassian.net/wiki/external/MDkxNmFkNWQ4Yzk1NDA5OGIxOWU0MmVkMmFmYjEwM2Q).\n",
"comments": [
{
"author": "Michael Mackuliak",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) fantastic and thank you!! I think many customers (to be customers) will find this useful.\n"
}
]
},
{
"author": "Hermance NDounga",
"body": "Hey Michael,\n\nI'm one of the Product Mangers for Jira Product Discovery. You didn't miss anything, we indeed don't use workflows or status field, and simply use a custom field for \"Parking Lot, Wonder, Explore Make and Impact\"\n\nWe are not using the Status field, because as Duncan mentionned, these are not linear phases, and we don't need to enforce fields, create gates or other frictions that would make us use less the product :) \nThe workflow is super useful for a delivery team, but as product managers we have the leeway to be a bit more flexible. However, we recon not all companies can work in that manner, and that's why workflows are present in Jira Product Discovery.\n\nRegarding the two buckets - we don't really have this problem because we (the product team) are the only ones creating ideas in this project, so we don't get ideas that need to be triaged afterwards. The feedback stays where it is - slack, Jira Service Management, community, and each one of us read these channels every week, and add each piece of feedback as an insight an existing idea or create ideas to attach the insight on the fly. Tanguys explains [this in this webinar.](https://www.youtube.com/watch?v=Yp0q7YVYM4c)\n\nSo sometimes we need to do some merging when we realize that we've been calling the same thing in different ways, the list of ideas is quite clean. Each week we review the ideas that recently got feedback, and once per quarter we evaluate which new ideas we want to start exploring (and that's when an idea enter the wonder/explore phase).\n\nI hope this helps,\n\nCheers,\n\nHermance\n",
"comments": [
{
"author": "Michael Mackuliak",
"body": "Thank you [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) for the detailed reply and the extra insights, definitely helpful!\n\nReminding me that only the product team is entering ideas is key, otherwise it is easy to imagine how noisy it would get (and quickly).\n\nQuick follow up on this part: \"*The feedback stays where it is - slack, Jira Service Management, community, and each one of us read these channels every week, and add each piece of feedback as an insight an existing idea or create ideas to attach the insight on the fly.\"*\n\nDoes the team have some criteria they use to decide if a new insight that doesn't have an idea yet should be created in your JPD? (e.g. I read an insight for an idea that hasn't been yet entered, what criteria/rubric does your team use to decide if it should be created as an idea and that insight attached.\n"
}
]
},
{
"author": "duncan_crowell",
"body": "I have setup a similar thing for my place where we have a \"Triage\" step before it moves into the actually discovery approach.\n\nI might get this wrong (I am not from Atlassian) but my understanding of why they use a custom field and not a workflow is because \"The Atlassian Way\" (Wonder, Explore, Build, Scale) is not a linear process but rather stages an idea pass through in a non-linear fashion. Workflows are great for enforcing a path an idea needs to take which is important for some but not everyone.\n\nBack to the 2 buckets though. I setup (using a workflow as it happens) that any idea when first raised lands in a status called \"Triage\" this is where we do a lightweight assessment on the idea to see if it has the gusto to explore further or is maybe something we have tried before and had reasonable reasons as to why we did not progress. This enables us to ensure that the Ideas with promise do not get lost in the noise of all ideas ready for further exploration by teams.\n\nLike most things I have setup so far, its not perfect but its a starting point that we are testing out and adapting as we go. SO far its serving the purpose of, as the name suggests, triaging out the noise to enable teams to focus.\n",
"comments": [
{
"author": "Michael Mackuliak",
"body": "Thanks [@duncan_crowell](/t5/user/viewprofilepage/user-id/5409190) !! (sorry was on vacation)\n\nThat was my thinking with a Triage type of bucket as well. What are your current pathways out of triage ?\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Workflow-best-practices/qaq-p/2779918 | null |
{
"author": "Philippa Cousens",
"title": "Job Card Template option has disappeared during editing",
"body": "Whilst editing the JC template the option to keep the item as a template as disappeared, I have seen similar threads to this have been resolved but our issue has not.\n"
} | [
{
"author": "Hermance NDounga",
"body": "Hello Phillipa,\n\nI4m sorry could you please share screens of the template that you are reffering to ?\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Job-Card-Template-option-has-disappeared-during-editing/qaq-p/2779506 | null |
{
"author": "Nadja Moczko",
"title": "How can i set my Jira board to private?",
"body": "So that only users can access my Jira Board that i actively added via mail invite\n"
} | [
{
"author": "Nick H",
"body": "Hi [@Nadja Moczko](/t5/user/viewprofilepage/user-id/5563896) ,\n\nClosest thing would be setting the project's [Access](https://support.atlassian.com/jira-product-discovery/docs/manage-your-team-project-access/) to Private. Only users added under this tab would be able to open the project.\n\nThey would not receive an email for being added to the project though. They would simply see it under their Projects tab within Jira.\n",
"comments": [
{
"author": "Nadja Moczko",
"body": "Hi Nick, but this is only possible to choose if i have a non-free version right?\n"
},
{
"author": "Nick H",
"body": "You should be able to change the Access settings of a project on any JPD plan:\n\n![access.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/340758i63116C5E02CB327C/image-size/large?v=v2&px=999 \"access.jpg\")\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-can-i-set-my-Jira-board-to-private/qaq-p/2779480 | null |
{
"author": "Tanya Spate",
"title": "Within the left hand Nav, Is it possible to add subfolders to the current folders.",
"body": "One of our Discovery projects is starting to have alot of folders and feels a little chaotic. Is it possible to add sub folders or even a search against the nav for us to organise things better.\n"
} | [
{
"author": "Hermance NDounga",
"body": "Hello Tanya,\n\nIt is not possible for the moment, but it something we might explore later on.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n",
"comments": [
{
"author": "Tanya Spate",
"body": "Amazing thank you Hermance\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Within-the-left-hand-Nav-Is-it-possible-to-add-subfolders-to-the/qaq-p/2779205 | null |
{
"author": "Monica Arun Kumar",
"title": "In jira product discovery, can we customise comments to to be displayed only to specified viewers?",
"body": "In jira we have labels for comments, for e.g, internal comments and external comments. The internal comments are only displayed to specified list of viewers. Can we have such configurations setup within jpd too?\n"
} | [
{
"author": "Hermance NDounga",
"body": "Hello Monica,\n\nThere are no internal or external comments in Jira Product Discovery, all comments will be visibleto users opening an idea. Could you elaborate on your use case, which users shouldn't be able to see some comments?\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n",
"comments": [
{
"author": "Monica Arun Kumar",
"body": "Hi Hermance, \nIn our organisation, we use a label 'Internal' to our comments when we want the comment to be visible only to our internal team mates (not visible to our external stakeholders who have access to the sprint board on jira). When we want the comments to be visible to all users we don't use any labels to our comments. \nWe use that feature a lot in our organisation. Was hoping to have a similar configuration option to comments in jpd too.\n"
},
{
"author": "Hermance NDounga",
"body": "Monica,\n\nThank you for elaborating on your need, i've added it to our product backlog.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/In-jira-product-discovery-can-we-customise-comments-to-to-be/qaq-p/2778925 | [
"cloud",
"jira",
"jira-product-discovery"
]
|
{
"author": "tlyu",
"title": "How to fetch notes associated with alerts using Opegenie api",
"body": "hi, I am attempting to use the Opsgenie python API to fetch a list of alerts, but I only see the post request for creating notes and did not see a get request. Wondering would it default be in return body if notes were added or is there some ways to fetch notes?\n\n<https://docs.opsgenie.com/docs/alert-api>\n"
} | [
{
"author": "Chris DeGidio",
"body": "Hi [@tlyu](/t5/user/viewprofilepage/user-id/5549586) you can fetch the notes with a GET request and using this endpoint:\n\n<https://docs.opsgenie.com/docs/alert-api-continued#list-alert-notes>\n\nLet me know if this helps\n\n- Chris\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/How-to-fetch-notes-associated-with-alerts-using-Opegenie-api/qaq-p/2761905 | [
"cloud",
"opsgenie-cloud"
]
|
{
"author": "Jennifer Chang",
"title": "How do I create a role that can work on tickets but can not work on views",
"body": "I created a new role and the setting is as below, setting is: **it can work on tickets but it can not work on views.**\n\n![?? 2024-08-08 ??11.48.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/340648i6ED302C4E9B8D845/image-size/large?v=v2&px=999 \"?? 2024-08-08 ??11.48.50.png\")\n\nbut when I assigned someone this role, it can not work as the expectation, people still can manage view even the new role I didn't select**work on views.**\n\n![?? 2024-08-08 ??11.50.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/340649i43124173034E23B1/image-size/large?v=v2&px=999 \"?? 2024-08-08 ??11.50.51.png\")\n\nIs there anyone has the experience how to set up the role that customize to separate **work on ideas** and **work on views.**\n\nThank you!!!\n"
} | [
{
"author": "Hermance NDounga",
"body": "Hi Jennifer,\n\nWe think you're experiencing a bug we have at the moment, we are on it.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n",
"comments": [
{
"author": "Jennifer Chang",
"body": "Hi [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)\n\nya I think so! Thanks for your effort and hope it will resolve soon.\n\nNice day!\n\nJennifer\n"
}
]
},
{
"author": "YY Brother",
"body": "Hi [@Jennifer Chang](/t5/user/viewprofilepage/user-id/5503907)\n\nI think you're tryingto address the pinpoint: you don't want to any creator to edit the Views. I have the same requirement when I provide services to my customers.\n\nFor your question, please mak sure the below 3 things: \n1.Make your JPD project NOT Open (e.g. Private or Limited??\n\n2.Make your customed role ONLY with Work on Ideas (you've done it);\n\n3.Make the user with ONLY the customized role (delete Creator).\n\nHope it helps.\n\nThanks \\& Regards,\n\nYY?? Atlassian Solution Consultant\n\n[?????](https://www.cloze.world/)\n\n????????????????????????????????\n",
"comments": [
{
"author": "Jennifer Chang",
"body": "Hi [@YY Brother](/t5/user/viewprofilepage/user-id/4083879)\n\nThanks for your reply!\n\nHave a good day.\n"
},
{
"author": "YY Brother",
"body": "Resolved with the suggestion?\n"
},
{
"author": "Jennifer Chang",
"body": "Unfortunately, it's still cannot work as expected, and display the warning message as screenshot. Maybe it's a bug as Hermance mentioned.\n\n![?? 2024-08-10 ??10.29.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/341079iB2EA34593AAEBA7A/image-size/large?v=v2&px=999 \"?? 2024-08-10 ??10.29.41.png\")\n"
},
{
"author": "YY Brother",
"body": "Have you done it?\n\n3.Make the user with ONLY the customized role (delete Creator).\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/341088i21AD34D1CBFCAF36/image-size/large?v=v2&px=999 \"image.png\")\n"
},
{
"author": "Jennifer Chang",
"body": "Hi [@YY Brother](/t5/user/viewprofilepage/user-id/4083879)\n\nyes yes, now the setting is I only assigned one role.\n\nI guess it's because it has conflict between the original creator role and contributor role, it's really confusing :(![?? 2024-08-11 ??2.42.51.png](https://community.atlassian.com/t5/image/serverpage/image-id/341103iCA049E779AA0690D/image-size/large?v=v2&px=999 \"?? 2024-08-11 ??2.42.51.png\")\n"
},
{
"author": "YY Brother",
"body": "Role ???????????????????????????????????????\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-do-I-create-a-role-that-can-work-on-tickets-but-can-not-work/qaq-p/2778916 | null |
{
"author": "Pranay Singh",
"title": "Opsgenie alerts are not being sent after updating the Spring Boot service version to 3.2.5.",
"body": "Previously Our service is implemented on spring boot 2.7.1 and we are able to send alerts to opsgenie when services are UP/DOWN. Now, we migrated our service it to version 3.2.5 and alerts are not being sent after updating the version.\n\n**build.gradle** \n\n plugins {id \"org.springframework.boot\" version \"3.2.5\"id \"io.spring.dependency-management\" version \"1.1.4\"id \"java\"id \"se.bjurr.gitchangelog.git-changelog-gradle-plugin\" version \"2.1.0\"id \"com.jfrog.artifactory\" version \"5.2.0\"id 'org.gradle.maven-publish'id \"org.sonarqube\" version \"4.4.1.3373\"// only updated dependenciesdependency{ implementation 'org.springframework:spring-web:6.1.6' implementation \"org.springframework.integration:spring-integration-ip:6.2.2\" implementation 'org.springframework:spring-beans:6.1.6' implementation 'org.springframework:spring-expression:6.1.6' implementation \"org.modelmapper:modelmapper:3.2.0\" implementation \"org.springdoc:springdoc-openapi-starter-webmvc-ui:2.5.0\" implementation \"com.github.ulisesbocchio:jasypt-spring-boot:3.0.5\" implementation \"com.opsgenie.integration:sdk:2+\" implementation \"org.springframework.boot:spring-boot-starter-jersey\"}ext { set(\"springCloudVersion\", \"2023.0.1\") set(\"springBootAdminVersion\", \"3.2.2\")}\n\n**application.yml** \n\n spring: application: name: sample-serviceserver: address: 0.0.0.0 port: 8080management: endpoints.web.exposure.include: \"*\" endpoint.health.show-details: alwayslogging: config: classpath:log4j2-spring.yml file.name: sample-service.logops-genie: apiKey: ********-****-****-****-************ team: Test notification: waiting-interval-time-in-minutes: 5 on: trueTENANT_NAME: DEV-sample\n\nI have used alerts implementation based on opsgenie docs <https://docs.opsgenie.com/docs/opsgenie-java-api> and its working fine with Spring Boot 2.7.1 but not with Spring boot 3.2.5 version.\n\nError while sending alert with upgraded spring boot version\n\nException: \n**java.lang.LinkageError: ClassCastException**: attempting to castjar:file:/xyz/javax.ws.rs-api-2.0.1.jar!/javax/ws/rs/ext/RuntimeDelegate.class to /xyz/javax.ws.rs-api-2.0.1.jar!/javax/ws/rs/ext/RuntimeDelegate.class\n"
} | [
{
"author": "Chris DeGidio",
"body": "hi [@Pranay Singh](/t5/user/viewprofilepage/user-id/5549260)\n\nI confirmed that our Java SDK is with version 8. It appears spring boot 3.2.5 requires Java 17. With this in mind I have submitted a feature request for public tracking: <https://jira.atlassian.com/browse/OPSGENIE-2239>\n\nPlease let us know if you have any further questions or concerns.\n",
"comments": [
{
"author": "Pranay Singh",
"body": "Hi [@Chris DeGidio](/t5/user/viewprofilepage/user-id/3202394) \n\nThanks. Please update once the Java SDK is updated\n"
}
]
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Opsgenie-alerts-are-not-being-sent-after-updating-the-Spring/qaq-p/2761382 | [
"spring",
"spring-boot"
]
|
{
"author": "Seppe Daems _admin account_",
"title": "Can't access Opsgenie via Org admin account",
"body": "I am working with an account that has the \"Organization Admin\" role, but i cannot access Ops Genie at all - any attempt just redirects to <https://environment.app.eu.opsgenie.com/auth/login?type=sso>, which then prompts for a password that that i don't have because we're using SSO.\n\nAnyone that experienced the same issue and got it resolved?\n"
} | [
{
"author": "Dave Rosenlund _Trundl_",
"body": "Hi, [@Seppe Daems _admin account_](/t5/user/viewprofilepage/user-id/5549475). Welcome to the community ?\n\nCan you explain what you mean by \"**an account**?\" Is this an external account (aka customer) that you work with, or a login that you use on a system within your own organization?\n\nIf it's the former, I think you'll have to seek out their SSO administrator to sort this out. If it's the latter, do you have an SSO administrator on the team? Have you checked with them?\n\nBest,\n\n-dave\n",
"comments": [
{
"author": "Seppe Daems _admin account_",
"body": "Hey [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057) , It is my account that has been granted the Org admin role and is provisioned via Entra ID in my own organization. I am the SSO administrator but i guess i'm missing permission (not owner?) I'm not even sure how to determine what the current 'owner' account is. Any tips would be appreciated on how to find the current owner account as i think this is causing the issue.\n"
},
{
"author": "Dave Rosenlund _Trundl_",
"body": "Got it. Sadly, I'm not an expert in this area. Maybe someone else may speak up. \n\nIn the meantime, my suggestion is to start here:\n\n[Manage user accounts and single sign-on (SSO) in Opsgenie](https://support.atlassian.com/opsgenie/docs/manage-user-accounts-and-single-sign-on-sso-in-opsgenie/)\n\nIf that doesn't help and this is urgent, [open a support ticket with Atlassian](https://support.atlassian.com/contact).\n\nBest,\n\n-dave\n"
}
]
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Can-t-access-Opsgenie-via-Org-admin-account/qaq-p/2761726 | [
"cloud",
"opsgenie-cloud"
]
|
{
"author": "brian_franscoviak",
"title": "We need an Incident Management platform that includes SMS messaging to key teams.",
"body": "We need an Incident Management platform that includes SMS messaging to key teams. What is the best Atlassian product for this? I am reading some notices that Opsgenie is going to be discontinued?\n"
} | [
{
"author": "Hans Polder",
"body": "[@brian_franscoviak](/t5/user/viewprofilepage/user-id/5249708) ,\n\nWelcome to the community!\n\nYou read correctly that Opsgenie is going to be discontinued, but the good news is that it's now part of Jira Service Management, which is an end-to-end IT Service Management solution that also includes Incident Management enablement (next to change/problem/service request).\n\nIn Jira Service Management, the power is at the users side. Each user defines themselves how they want to be contacted in case of a call-out. It could be a (combination) of SMS, a phone call, a push message or an email!\n\nMore information here: <https://www.atlassian.com/software/jira/templates/it-service-management>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/We-need-an-Incident-Management-platform-that-includes-SMS/qaq-p/2761433 | [
"jira-service-management"
]
|
{
"author": "dinesh.kn",
"title": "Exporting \"Who is on-call\" calendar into spreadsheet",
"body": "Hi All,\n\nHope all are doing fine.\n\nIs there a way to export all on-call details of a team into spreadsheet? (Not looking for a calendar export)\n\nPlease suggest.\n\nThanks,\n\nDinesh K N.\n"
} | [
{
"author": "Tejaswi G",
"body": "Hi [@dinesh.kn](/t5/user/viewprofilepage/user-id/5548477)\n\nThis is Tejaswi here from the Opsgenie Team and here to help.\n\nUnfortunately, we can't export the Opsgenie on-call details to a spreadsheet or CSV format. We already have a similar feature request, [OPSGENIE-1238](https://jira.atlassian.com/browse/OPSGENIE-1238), logged for this issue. I recommend you upvote and add yourself as a watcher for the status updates on the issue.\n\nAs a workaround, You can use our Opsgneie schedule and whoisoncall apis and create a custom report as per your requirement.\n\nif you have any further queries, Please feel free to log a ticket with us at our [support portal](https://support.atlassian.com/contact)\n\nKind Regards, \nTejaswi\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Exporting-quot-Who-is-on-call-quot-calendar-into-spreadsheet/qaq-p/2760590 | [
"cloud",
"opsgenie-cloud"
]
|
{
"author": "Ankit Jain",
"title": "API for alert analytics",
"body": "Is there a way to fetch the Alert Analytic report from OpsGenie in a programmatic manner via a REST API or similar?\n\nThe only option I currently see is to get a scheduled report via email, which does not work for my use-case.\n"
} | [
{
"author": "Tejaswi G",
"body": "Hi [@Ankit Jain](/t5/user/viewprofilepage/user-id/5547165)\n\nThis is Tejaswi from the Opsgenie team and here to help.\n\nWe currently don't have any APIs to export the reports and have an open feature request [OPSGENIE-92](https://jira.atlassian.com/browse/OPSGENIE-92) for it. Please upvote and add yourself as a watcher to track the status updates on the FR.\n\nAs a workaround, I recommend you use our Opsgenie alerts APIs to export the alert data and build the custom report yourself via the APIs.\n\nIf you have further question, Feel free to log a ticket at our [support portal](https://support.atlassian.com/contact).\n\nKind Regards, \nTejaswi\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/API-for-alert-analytics/qaq-p/2760120 | [
"analytics",
"automation",
"cloud",
"opsgenie-cloud",
"rest-api"
]
|
{
"author": "Jeffrey Bistrong",
"title": "what is the purpose of the drag and drop for rotiations",
"body": "What is the purpose of this feature in opsgenie, as I don't see it mentioned in this article\n\n<https://support.atlassian.com/opsgenie/docs/manage-on-call-schedules-and-rotations/>\n\n![Monosnap Opsgenie - DevOps 2024-07-18 10-23-48.png](https://community.atlassian.com/t5/image/serverpage/image-id/336434iD057914EAC3DEEDB/image-size/large?v=v2&px=999 \"Monosnap Opsgenie - DevOps 2024-07-18 10-23-48.png\")\n"
} | [
{
"author": "Brennan Kiely",
"body": "Hi [@Jeffrey Bistrong](/t5/user/viewprofilepage/user-id/1190841) - that option is purely for visual purposes. You can drag around and change the order the rotations appear in, but it doesn't have any functional effect for escalations/notifications.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/what-is-the-purpose-of-the-drag-and-drop-for-rotiations/qaq-p/2758792 | [
"cloud",
"opsgenie-cloud"
]
|
{
"author": "Tracy Green",
"title": "Can I send an alert to another team using my API key?",
"body": "We manage several integrations that involve other teams at our organization. Many times, a problem will occur that needs to be referred to another team. We've been doing this with email, but now we would like to send them an opsgenie alert.\n\nWe have been creating alerts for our own team using the REST API. We have an integration key set up. Since the Rest API for creating an alert allows us to specify responders, can we use our integration key to send to another responder?\n\nWe recently set this up, and the alerts have been coming to our team rather than the other responder. We're wondering if the issue is that the responder we're using is incorrect and it's defaulting to us as team registered with the integration key or are we just not allowed to send to other responders. We assumed we could code any responder -- otherwise, why would we have to code it at all? Any thoughts would be appreciated.\n"
} | [
{
"author": "Wei Wung",
"body": "Hi [@Tracy Green](/t5/user/viewprofilepage/user-id/4288523)\n\nThank you for reaching out!\n\nThe apiKey that you are describing sounds like it is from a team-based REST API integration, and if it is team-based, it can only create an alert for the team that owns it, your team in this case.\n\nTo confirm if the REST API integration is team-based, click into the integration, and at the top, under Integration settings, the \"**Assignee team** \" field will either show the owning Team or \"**None (*Global integration*)** \". If it is a global integration, then you will be able to use it's apiKey to create alerts for another team as long as the team name or its Id# is coded correctly (case sensitive). The [Create Alert section of the Alert API doc](https://docs.opsgenie.com/docs/alert-api#create-alert) has an example.\n\n**Workaround**.\n\nA simple workaround would to manually open the alert \\> click on the ellipsis \"**...** \" menu on the top right of the alert \\> select \"**Add Responder**\" to add the team you want to refer the issue to.\n\nAnother workaround would be to use a specific **tag** when creating the alert, then in your team's routing rule, filter for that tag to route the alert to a separate escalation policy containing the \"**route to team**\" escalation rule. Once the alert is created with this special tag, it will be routed to the escalation team specified in that escalation policy.\n\nFor example: \n![RouteToTeamDBA.png](https://community.atlassian.com/t5/image/serverpage/image-id/336343i414C1679C34A7B24/image-size/large?v=v2&px=999 \"RouteToTeamDBA.png\")\n\nYour team will still be the Owner team of the alert but the on-call of the DBA team will be notified by this alert.\n\nTo route to another team, you would use a different combination of **tag**, routing rule, and escalation policy.\n\nHope the above helps.\n\nBest Regards,\n\nWei\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Can-I-send-an-alert-to-another-team-using-my-API-key/qaq-p/2756137 | [
"cloud",
"opsgenie-cloud"
]
|
{
"author": "Vytenis Norkus",
"title": "Is it feasible to remove OpsGenie tags in bulk?",
"body": "We are using many tags, to make certain type of lists, and there could be hundreds of alerts with different tags and after we finish the task the alert tag would change, is there a way to bulk remove tags?\n\nYes, I do understand that you I can filter this way:\n\n1st tag: fix\n\n2nd tag: fixed\n\n*tag: fix and not tag: fixed*\n"
} | [
{
"author": "Shashwat Khare",
"body": "Hello [@Vytenis Norkus](/t5/user/viewprofilepage/user-id/5544897) , \n\nThis is Shashwat from Opsgenie support and here to help! :) \n\nYes, you can use the below Add tags to Alert API endpoint to do this more efficiently: \n\n<https://docs.opsgenie.com/docs/alert-api#add-tags-to-alert> \n\n<br />\n\nBest, \nShashwat\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Is-it-feasible-to-remove-OpsGenie-tags-in-bulk/qaq-p/2755821 | null |
{
"author": "Stelios Moschos",
"title": "Send Opsgenie integration info to Statuspage and update automatically",
"body": "Hi all,\n\nmy use case is as follows:\n\nMy Opsgenie team contains a few integrations. One of them receives information from an AWS synthetic relating to the Networking functionality (product: AWS SNS topic). Another one is aiming to send this information to an internal statuspage. We have configured the statuspage and now contains a few components. In this scenario I would like to redirect the incoming information to automatically update the \"Networking\" component with the specific ID 9fbkf91hm706 (example reference).\n\nCould you please advise the best way to do this? We are planning to send various inputs to OpsGenie and become our alerting traffic tool. The outputs will vary from Slack, Teams, Emails and Statuspage. This post is about the latter only.\n\nThank you in advance.\n\nStelios\n"
} | [
{
"author": "Stelios Moschos",
"body": "Eventually I raised a ticket with Atlassian and resolved the issue during a call with Egor (thanks!).\n\nThe authentication between Opsgenie and Statuspage was already in place and configured correctly. The missing point was the way I raised the incident.\n\nThe solution is Changing component/incident statuses via alert tags and can be found on <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/#Allowed-component-statuses>.\n\nAn example to raise an incident on Opsgenie and update the Statuspage components is by adding e.g. cmp_\\<component Name\\>_\\<Level_Of_Incident\\>.\n\nThanks,\n\nStelios\n",
"comments": null
},
{
"author": "Egor",
"body": "Hey Stelios, \nThanks for reaching out to Atlassian Community!\n\nOpsgenie and Statuspage can be integrated to ensure that any alerts received in Opsgenie from various integrations can automatically update components on Statuspage. This integration allows Opsgenie to send real-time updates to your Statuspage, helping to keep your users informed about the status of your services.\n\nWhen an alert is received in Opsgenie, you can configure it to automatically create an incident on Statuspage or update the status of a specific component, such as your \"Networking\" component. This helps streamline the communication process during incidents and keeps your status page up to date without manual intervention.\n\nYou can configure the integration to update specific components on your Statuspage based on the type of alert or the source of the alert. For example, if an alert from AWS synthetic checks indicates an issue with networking, the integration can automatically update the networking component on your Statuspage.\n\nFor more detailed information on how to set up and use this integration, you can refer to the following documentation: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/>\n\nI hope this helps.\n\nBest Regards, \nEgor\n",
"comments": [
{
"author": "Stelios Moschos",
"body": "Hi Egor,\n\nthank you for your response. I went through the steps on this page <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/> but still missing some details. For example, step 6 suggests pasting the page ID into the Statuspage Page Id field, but there is no such field as shown below:\n\n![statuspage-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/337375i7679CC5703C86CDA/image-size/large?v=v2&px=999 \"statuspage-1.png\")\n\n![statuspage-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/337377iCC8AE47703EA5ADA/image-size/large?v=v2&px=999 \"statuspage-2.png\")\n\nWould you be able to advise on this please?\n"
},
{
"author": "Egor",
"body": "Hey Stelios, \nIn order to provide the info about the page ID, you have to authenticate in the Integration settings. \n\nTo do that, please go to your Statuspage integration in Opsgenie \\>\\> Edit \\>\\> Authenticate with a Statuspage account and provide the needed details. \n\n![5262963624014633544.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/337574i689046BAD8A5363A/image-size/large?v=v2&px=999 \"5262963624014633544.jpg\")\n\nPlease let me know if it helps.\n\nBest Regards, \nEgor\n"
},
{
"author": "Stelios Moschos",
"body": "Hi Egor,\n\nThank you again for the response. I am afraid this is already done and it's authenticated with the Statuspage in question. Please see screenshot below.\n\n(Deleted screenshot)\n\nLooking forward to your response.\n\nStelios\n"
},
{
"author": "Egor",
"body": "Hey Stelios, \nThanks for the screenshot! It appears that you're not using the right page ID, as it appears to not be full. You can find the full page ID in the URL of your page. Here's an example of my page, where 054yz2gb827l is the page ID. <https://manage.statuspage.io/pages/054yz2gb827l/incidents> \n\nAlso, I see that you shared the screenshot with your Statuspage API Key, which can cause a security breach from your side. I would recommend deleting the API Key that is used on the screenshot, so no one can access your page with it.\n\nBest Regards, \nEgor\n"
},
{
"author": "Egor",
"body": "I also went ahead and deleted the screenshot that you posted.\n"
},
{
"author": "Stelios Moschos",
"body": "Hi Egor,\n\nAh sorry I didn't mention, I scribbled out some characters as I didn't want to share it in a public forum. So, the question remains :)\n\nKind regards,\n\nStelios\n"
},
{
"author": "Egor",
"body": "Hey Stelios, \n\nCould you please open a ticket with us, so that we can check it further? Please use the following link - <https://support.atlassian.com/contact/>\n\nBest Regards, \nEgor\n"
},
{
"author": "Stelios Moschos",
"body": "Thanks for the help Egor!\n"
}
]
},
{
"author": "Stelios Moschos",
"body": "The documentation I went through so far is as follows:\n\n* <https://support.atlassian.com/opsgenie/docs/manage-external-services/>\n* <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Send-Opsgenie-integration-info-to-Statuspage-and-update/qaq-p/2759589 | [
"cloud",
"opsgenie-cloud"
]
|
{
"author": "Alex Korpusov",
"title": "Slack integration with multiple channels",
"body": "In our setup each team has it's own channel for alerts. Sometime each team have multiple channels for different products.\n\nteam1 - slack channel 1 - integration 1\n\nteam2 - slack channel 2a - integration 2\n\nteam2 - slack channel 2b - integration 3\n\nteam2 - slack channel 2c - integration 4\n\n....\n\nAs of now we have to manually add Slack integration for each new slack channel, since the Slack integration does not support multiple channels. This is very inconvenient since each time we have to create a new integration manually.\n\nIs it possible (or can be made possible) to create one integration with a permission to send alerts to any Slack channel?\n"
} | [
{
"author": "Tejaswi G",
"body": "Hi Alex,\n\nThis is Tejaswi from the Opsgenie Team and happy to help.\n\nCurrently, we don't have such an option in the Slack integration of the Opsgenie.\n\nI have created a feature request OPSGENIE-2223 for this request.\n\nFR Link: <https://jira.atlassian.com/browse/OPSGENIE-2223>\n\nPlease upvote and add yourself as a watcher to receive the status updates on this FR\n\nRegards,\n\nTejaswi\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Slack-integration-with-multiple-channels/qaq-p/2755776 | null |
{
"author": "Louise Gallagher",
"title": "To log or to lodge, that is my question",
"body": "This is not a technical issue, rather a literary one. What is the correct terminology for instructing someone to submit a ticket (no points for saying Submit lol). We have a mixture of Log and Lodge a ticket happening and i am keen to eliminate one.... just not sure which one is most correct. What do you say/think?\n"
} | [
{
"author": "Hans Polder",
"body": "Hi [@Louise Gallagher](/t5/user/viewprofilepage/user-id/5400892) ,\n\nI am by no means a language pro, or even a native English speaker... but to me 'lodge' just sounds weird. I mainly get the noun-variant in my perspective (so, the small house in the country kind of lodge). I had to look up the dictionary to realize it's actually a verb too: <https://dictionary.cambridge.org/dictionary/english/lodge>.\n\nThe first verb listed on this link has a negative connotation (to complain, or something being stuck). From that perspective, I would choose \"Log\" over \"Lodge\" :)\n",
"comments": [
{
"author": "Louise Gallagher",
"body": "Thanks Hans, much appreciated :)\n"
}
]
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/To-log-or-to-lodge-that-is-my-question/qaq-p/2755648 | [
"cloud",
"customer",
"log",
"opsgenie-cloud",
"submit",
"term"
]
|
{
"author": "Tanja",
"title": "Checkmk <> Opsgenie Integration",
"body": "Hello everyone :)\n\nI work for Checkmk and we are currently looking at updating the Checkmk integration with Opsgenie. The integration is of course being handled by the Opsgenie team, so I am wondering: Does anyone have any idea on the best way to contact Opsgenie about their integration?\n\nThanks for your help!\n\nCheers, Tanja\n"
} | [
{
"author": "Chris DeGidio",
"body": "Hi Tanja,\n\nOur support team can assist you with this and get the right team connected.\n\nPlease submit a ticket to Opsgenie support at support.atlassian.com and we will get you taken care of!\n\n- Chris\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Checkmk-lt-gt-Opsgenie-Integration/qaq-p/2754932 | [
"checkmk"
]
|
{
"author": "Sachin Dhole",
"title": "How to automatically create an alert in Opsgenie when a ticket in Jira ITSM is created",
"body": "I created automation rule into Jira SM for When: Issue created if match Priority then send web request into opsgenie for alert creation. But it is not working. I checked into audit log of JiraSM automation rule. Its showing success. Nothing is there no correspondence alert into Opsgenie.\n\nPlease suggest.\n"
} | [
{
"author": "Fernando Eug?nio da Silva",
"body": "[@Sachin Dhole](/t5/user/viewprofilepage/user-id/5544090) , Welcome to the Atlassian Community!\n\nWouldn't it be easier if you created this integration based directly on Jira's integration with Opsgenie?\n\nYou can better configure this integration in Opsgenie by going to: \nTeams \\> Select your team \nIntegrations \\> Add Integration\n\nSelect integration with JSM and define the alert generation conditions on this screen.\n\nIt is a direct link between your project and OpsGenie and works more intuitively. Check the documentation here: [Integrate Opsgenie with Jira Service Management \\| Opsgenie \\| Atlassian Support](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/)\n\nHope this helps you :)\n\nFernando\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/How-to-automatically-create-an-alert-in-Opsgenie-when-a-ticket/qaq-p/2754888 | null |
{
"author": "Pontus Soderqvist",
"title": "elastic x-pack integration",
"body": "I have a question on x-pack elastic integration, I'd appreciate some help. \n\nIm currently sending webhook from elastic but the alert that shows up in opsgenie doesn't really match the payload. \nI expect the alert to include title,error etc. But it's not. \nSomething is wrong, either with payload or x-pack integration. \n\n<br />\n\nWhy is the information in payload not in the alert? \nAlso, can i add tags/notes/priority to x-pack alerts?\n\nThankful for help. The alert and payload is below. \n\n<br />\n\n<br />\n\n![image.png](/t5/image/serverpage/image-id/335099i200819F142AE3522/image-size/large?v=v2&px=999 \"image.png\")\n\n![image.png](/t5/image/serverpage/image-id/335097i713727462A2A5D78/image-size/large?v=v2&px=999 \"image.png\")\n"
} | [
{
"author": "John M",
"body": "Hi [@Pontus Soderqvist](/t5/user/viewprofilepage/user-id/5541968) ,\n\nYou would need to edit the x-pack integration to map the dynamic fields you want: \n\n![2024-07-12_17-29-02.png](https://community.atlassian.com/t5/image/serverpage/image-id/335403iE63A49450DEC4807/image-size/large?v=v2&px=999 \"2024-07-12_17-29-02.png\")\n\nAs you can see, the dynamic properties on the right only include some of the fields being sent to Opsgenie. That doesn't mean you can't add other dynamic fields, but you would need to visit the [debug logs](https://community.atlassian.com/t5/Opsgenie-articles/Useful-Opsgenie-debug-log-queries/ba-p/2444507) to find the incoming payloads to get the JSON key to use in the as a dynamic property. \n\nHere is more about dynamic fields: \n\n<https://support.atlassian.com/opsgenie/docs/dynamic-fields-in-opsgenie-integrations>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/elastic-x-pack-integration/qaq-p/2752482 | [
"cloud",
"opsgenie-cloud"
]
|
{
"author": "Jay Strand",
"title": "email integration alert after mulitple emails",
"body": "I need to be able to create an alert after several emails have been sent to opsgenie. I have 1 email address where 4 data queues are monitored, In an event when a data queue gets to a certain size, an email will be sent to opsgenie containing the specific data queue \"Data queue ++Data1++ in system\" where it can be Data1, 2, 3, or 4. How do I use Opsgenie to add business intelligence to create an alert if 3 of the 4 data queues are generating an email?\n"
} | [
{
"author": "Tom Russell",
"body": "[@Jay Strand](/t5/user/viewprofilepage/user-id/5541615) there are two ways to do this, depending on how many and when the emails are generated.\n\nCan you get by with just counting the number of emails received, without parsing the Data1, Data2, etc.? If so, you can just use a notification policy to suppress notifications until the counter reaches 3.\n\nIf you need to parse the DataX field and your Opsgenie license supports the OEC, I would use that. One strategy:\n\n* Use a notification policy to suppress any notifications for these alerts.\n* Call an OEC script with each alert. The script would:\n * Use the Opsgenie API to look for open alerts for DataX.\n * Use code logic to determine if the conditions for a notification are being met.\n * Create a new alert with the information and allow it to notify.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/email-integration-alert-after-mulitple-emails/qaq-p/2751910 | [
"cloud",
"opsgenie-cloud"
]
|
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