Datasets:

---

youngmon

/

atlassian-qna

like 2

[ { "author": "Samuel Gatica", "body": "Hi [@Nick Reynolds](/t5/user/viewprofilepage/user-id/5600516)\n\nWelcome to the Community!\n\nNo, the SEN (Support Entitlement Number) of a plugin/app does not change after a Data Center to Data Center migration.\n\nThe SEN is tied to the license of the app/plugin, not the instance itself. As long as you are using the same plugin license for the app on the Data Center instance after migration, the SEN remains the same. If you were to purchase a new license or switch to a different plugin license, the SEN would change, but migration alone does not affect it.\n\nIn short, after migrating your Data Center instance, the plugin's SEN will stay consistent.\n\nHope this helps! \nBest regards\n\nSam\n", "comments": [ { "author": "Nick Reynolds", "body": "Hi Sam,\n\nThank you for the info!\n\nSo we also had to get a free trial license after the migration due to the number of users changing. I would assume that if the free trial license was applied the SEN would have changed. Then if that is the case, when we purchase a license for the plugin, would the license change again and if so the SEN would change again, correct?\n\nBest Regards,\n\n- Nick\n" }, { "author": "Samuel Gatica", "body": "Hi [@Nick Reynolds](/t5/user/viewprofilepage/user-id/5600516)\n\nCorrect, every time you update the license, a new SEN will be generated for the plugin.\n\nBest regards\n\nSam\n" } ] } ]

[ "confluence-data-center", "data-center", "sen" ]

[ { "author": "Shawn Doyle - ReleaseTEAM", "body": "Hi [@Jyothi Meher Gade](/t5/user/viewprofilepage/user-id/5600503)\n\nPlease be aware that this is not the Atlassian Support site, other Atlassian Users answer this site.\n\nThat being said, please supply us with the screenshot mentioned in your post and we can try to help you thru this issue. There is most likely a permission or restriction in play here.\n", "comments": null } ]

[ "cloud", "confluence-cloud" ]

[ { "author": "marc -Collabello--Phase Locked-", "body": "Hi [@marya_caples](/t5/user/viewprofilepage/user-id/5600492) ,\n\nThis is currently not possible with Confluence databases.\n", "comments": null } ]

[ "cloud", "database" ]

[ { "author": "Dave Mathijs", "body": "Hi [@Naomi Fensome](/t5/user/viewprofilepage/user-id/5140664) which third-party app are you using since you mention \"gantt\" in Confluence?\n", "comments": null } ]

[ "cloud", "confluence-cloud", "gantt" ]

[ { "author": "Brant Schroeder", "body": "[@KMTek](/t5/user/viewprofilepage/user-id/632605) is this happening to all users in all browsers? If yes I think it is probably bad app cache. I would suggest following these steps <https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html>\n", "comments": [ { "author": "KMTek", "body": "Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) .\n\nThanks for the tip. Will give a try. ?\n" } ] } ]

[ "confluence-data-center", "confluence-server", "data-center", "server" ]

[ { "author": "shib saha", "body": "Hi [@Mounika S](/t5/user/viewprofilepage/user-id/5527800) , This link has all the required SQL query for fetching the total space in the confluence, link: <https://community.atlassian.com/t5/Confluence-articles/List-all-spaces-with-indicators-in-raw-SQL/ba-p/2170031> , please have a look and let me know in case of any query. Thanks\n", "comments": null } ]

[ "confluence-data-center", "data-center" ]

[ { "author": "Stiltsoft support", "body": "Hi [@Heiko Lotz](/t5/user/viewprofilepage/user-id/5380527) ,\n\nYou may go to the [macro settings](https://support.atlassian.com/confluence-cloud/docs/insert-the-table-of-contents-macro/) and specify the minimum and maximum heading levels to include in your table of contents.\n", "comments": [ { "author": "Heiko Lotz", "body": "Hello :-) Thank you for your support.\n\nI could restrict the heading levels or use the advanced configuration and \"Exclude headings with\" keywords (like - in my case - 'Hinweis\\|Achtung!\\|Achtung\")\n\nBUT: In this space I have 1.373 tables of content!\n\nSomething seems to have changed. During the first migrations I had no problems with those info-panels.\n" } ] } ]

[ "cloud", "confluence-cloud" ]

[ { "author": "Lukasz Wiatrak", "body": "Hello, from what I know, mentioning functionality often doesn't work and there's an [open issue](https://jira.atlassian.com/browse/CONFCLOUD-68269) reported for lack of getting notifications.\n", "comments": [ { "author": "Justin Ong", "body": "Thank you for finding that for me. I've commented and happy to assist in troubleshooting/finding a fix.\n" } ] } ]

[ "cloud" ]

[ { "author": "Andy Gladstone", "body": "[@Val Casas](/t5/user/viewprofilepage/user-id/4998803) welcome to the Atlassian Community!\n\nCan you please elaborate on what your issue is so we can assist you?\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Florian Z?llner _Communardo_", "body": "[@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) [@Eugenio Onofre](/t5/user/viewprofilepage/user-id/4992586) just FYI, since you took part in this conversation:\n\n\"the Add-on Questions for Confluence is temporarily unavailable to be purchased as it is currently hidden from the marketplace due to a security threat\" That's the info I got from the Atlassian support.\n\nSo it's not getting integrated in any Confluence Cloud plan nor DC. So I hope it's comming back soon as app in the Atlassian Marketplace. :)\n", "comments": null }, { "author": "Eugenio Onofre", "body": "Hello [@Florian Z?llner _Communardo_](/t5/user/viewprofilepage/user-id/721018)\n\nThe page you provided is actually where you can download the plugin and install it in your server. If you are looking for Cloud, see the steps below:\n\n<https://support.atlassian.com/confluence-cloud/docs/install-questions-for-confluence/>\n\nRegards, \nEugenio\n", "comments": [ { "author": "Florian Z?llner _Communardo_", "body": "Hey [@Eugenio Onofre](/t5/user/viewprofilepage/user-id/4992586) I'm not interested in the installation in particular, but in the Marketplace listing in general. Actually, I wanted to create another 30d trial license for the customer I'm evaluating the app for. But the Marketplace listing seems to be gone... Can you find it? I'm wondering if Atlassian integrated the app into their products or didn't wont to continue it. Do you know anything about it?\n" }, { "author": "Nic Brough -Adaptavist-", "body": "I'm pretty sure I saw a (very quiet) announcement that it was going to be rolled into Confluence Cloud Premium, like Team Calendars.\n\nThat would mean there's no need for a marketplace entry or trial licences - you get it when you go premium automatically, but there's nothing available for standard customers.\n" }, { "author": "Florian Z?llner _Communardo_", "body": "Hey [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) that could be possible. But still all Atlassian docs treat it as a separate app. And what about data center?\n\nIm actually looking for a DC trial license renewal. :)\n" }, { "author": "Nic Brough -Adaptavist-", "body": "My understanding is that DC is going to include it automatically, so you don't need a trial if you've got DC.\n" }, { "author": "Florian Z?llner _Communardo_", "body": "[@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) that'd be good news if that's the case. I finally raised a support ticket at Atlassian to find out what's the truth. :)\n" }, { "author": "Nic Brough -Adaptavist-", "body": "Yes, definitely worth checking, the stuff I've got is from off-hand comments and reading between the lines mainly, I can't point at a doc that supports it!\n" } ] } ]

[ "cloud" ]

[ { "author": "Jessica", "body": "Hello [@Brandon Grieve](/t5/user/viewprofilepage/user-id/4783891)\n\nThis option is not showing for you when you click inside a question? \n![Question_up_down_vote.png](https://community.atlassian.com/t5/image/serverpage/image-id/208393iC6916A6D6E34A17C/image-dimensions/360x186?v=v2 \"Question_up_down_vote.png\")\n\nThose are the options to down or upvote, when you click on **Questions** in your left sidebar. \n\nEven if you don't have enabled the permission to up ow downvote, the up and down arrows for votes, should be displaying next to the question. \n\nIf you are able to see it, but is not being able to vote and it returns a message **Unauthorized Action,** it is because the add space permission for the app wasn't added yet.\n\nTo allow votes and downvotes for the App, you can go to the **Space Settings \\> Space Permissions \\> Apps.**\n\nFor voting and downvoting to work, **Questions for Confluence** needs at least **View** and **Add** permissions, but you can grant the add-on the **Delete** permissions as well, if necessary. \n\nIf that is not the case though, and the option like in the screenshot is not showing at all, please let us know. \n\nKindest Regards, \nJessica\n", "comments": [ { "author": "Brandon Grieve", "body": "Hi Jessica. We are not seeing the up/down arrows at all.\n\nThanks, Brandon\n" }, { "author": "Jessica", "body": "Thank you for checking there. \n\nThat is pretty weird, Brandon. \n\nWhen you click **Questions** in the **left sidebar** and see all the **listed** **questions** in the space, when clicking in a **question** link to **answer** it, you should be able to see the **vote** **option** and able to see it for the **answer** , to vote for the answers: \n![question_questions_and_answers.png](https://community.atlassian.com/t5/image/serverpage/image-id/208655i5CB94D087E092426/image-size/large?v=v2&px=999 \"question_questions_and_answers.png\")\n\nCould you confirm with us which browser are you using? \nAlso, please try the following steps:\n\n* Make sure that you are running the latest version of the browser, so it will be [compatible with the Cloud environment](https://confluence.atlassian.com/cloud/supported-browsers-744721663.html)\n* Manually **disable the browser extensions** to avoid any of them possibly blocking the content to be loaded.\n* \\* Run the browser in [incognito mode](https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop) to see if this affected by stored information on the browser.\n* Try on a **different browser**;\n\nIf that doesn't work, we may need to look into your site and space, to see what could be going wrong there. \n\nFor that, we would need you to ask your site-admin to raise a new ticket on your behalf at <https://support.atlassian.com/contact/>.\n\nKindest Regards, \nJessica\n" }, { "author": "Edwin", "body": "Hi Jessica, \n\nOur team has enabled the voting permissions however when users are voting on the questions the votes for the questions still remain at 1 and don't move up or down. \n\nWe're expecting the votes to count up/down. Is there something we're missing in our configuration?\n" } ] }, { "author": "Andy Gladstone", "body": "[@Brandon Grieve](/t5/user/viewprofilepage/user-id/4783891) welcome to the Atlassian Community. Are you trying to upvote your **own** answers, or are other users testing the application with you? I believe you cannot upvote your own answers. Let us know if this is the scenario or not.\n", "comments": [ { "author": "Brandon Grieve", "body": "Other users are testing the app with me, and apparently no one sees any mechanism to upvote or downvote answers.\n" }, { "author": "Andy Gladstone", "body": "[@Brandon Grieve](/t5/user/viewprofilepage/user-id/4783891) I am going to tag Atlassian Support here since this is an Atlassian managed application. Hopefully someone will jump in and assist.\n" }, { "author": "Brandon Grieve", "body": "Thank you!\n" } ] } ]

[ "atl-rvw", "cloud", "confluence", "confluence-cloud" ]

[ { "author": "G subramanyam", "body": "Hi [@Kellie Finch](/t5/user/viewprofilepage/user-id/4813767), welcome to the Atlassian community.\n\nI believe you have site admin or Confluence admin permissions on Confluence? In regards to your second query, may I request you to check with the [Smart QA support team](https://marketplace.atlassian.com/apps/1217690/smart-questions-and-answers?tab=support&hosting=cloud)\n", "comments": [ { "author": "Kellie Finch", "body": "Thank you!\n" } ] } ]

[ "confluence", "confluence-server", "macro", "server" ]

[ { "author": "Rilwan Ahmed", "body": "Hi [@Sonali Salve](/t5/user/viewprofilepage/user-id/4927905) ,\n\nWelcome to the community !!\n\nAtlassian official security advisories are updated in <https://www.atlassian.com/trust/security/advisories>\n\nRecent advisory related to Questions app can be found in <https://confluence.atlassian.com/doc/questions-for-confluence-security-advisory-2022-07-20-1142446709.html>. This contains the versions impacted and the fix.\n", "comments": [ { "author": "Rilwan Ahmed", "body": "To be notified by email when new advisories are published go to <https://my.atlassian.com/email> and subscribe to Tech Alerts emails.\n" } ] } ]

[ "server" ]

[ { "author": "Melo", "body": "Hi [@Konstantin Moskalenko](/t5/user/viewprofilepage/user-id/4878800), welcome to the community!\n\nI think in this case you can use the Atlassian app - [Questions for Confluence](https://marketplace.atlassian.com/apps/1211644/questions-for-confluence?hosting=cloud&tab=overview)\n\nI hope that helps.\n\nThanks,\n\nMelo\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Daniel Ebers", "body": "Hi [@Tim H_](/t5/user/viewprofilepage/user-id/664526)\n\nI was only able to find a bunch of written information, despite this Youtube video: \n<https://www.youtube.com/watch?v=XnQfvyk8c6U>\n\nI'd recommend to give it a try - there seems to be a trial available (<https://www.atlassian.com/de/software/confluence/questions/try>). In case of specific questions or obstacles, I am sure Atlassian Community among their helpful members will assist gladly :)\n\nRegards, \nDaniel\n", "comments": null }, { "author": "Ben Thoma", "body": "It's not something I have used yet, but looks interesting! Sorry I can't be more helpful.\n", "comments": null } ]

[ "training-and-certification" ]

[ { "author": "WW", "body": "Since this is under the Questions for Confluence category, I'm assuming he means how do you download all the Questions from Questions for Confluence, since it is an Atlassian \"app.\"\n\nI don't use Cloud (we use Data Center), but I have also thought about how to do this. I know with Server/Data Center, I can probably pull the Q\\&A from the database. With the macro available, and even in the Questions UI, you can't get a full list of all the Questions.\n\nFor me I wonder how to do this for migration purposes. For example, if we move to another existing instance of Confluence, you can't export Questions with a space (I'm pretty sure). Or maybe you need to move your Q\\&A to a different format or system. You don't want to lose all that information.\n\nMaybe doing a full backup *might* include Questions? (*I don't think you can do this in Cloud, though.*)\n\nYou can use the REST API for Server/Data Center, but not for Cloud. However, there is a workaround for that in this [answer](https://community.atlassian.com/t5/Questions-for-Confluence/How-to-access-Questions-for-Confluence-via-REST-API/qaq-p/1121395).\n\nIf you're not familiar with using REST APIs, then you probably won't be able to \"download\" a list of all your questions. There is no such UI feature that I'm aware of.\n", "comments": null }, { "author": "Nic Brough -Adaptavist-", "body": "Welcome to the community!\n\nWhich app are you looking at? I ask because I suspect the app is not actually important to the question.\n\nThe questions and answers in Confluence are held in Confluence (your app is just reading stuff from a data source). There are a load of ways to download/export data from Confluence, but the most suitable one for you is probably the real question.\n\nWhat are you trying to achieve with your \"download\"?\n", "comments": null } ]

[ "cloud", "download" ]

[ { "author": "Andy Gladstone", "body": "[@Tami Dubi](/t5/user/viewprofilepage/user-id/4516201) at this time, Questions for Confluence does not have any way to distinguish between SME's and topics. The app is intended to help crowdsource answers from your community and award those that answer correctly and often, which in turn designates them as SME's in the topics and areas they answer. Since this is meant as a 'community participation\" application rather than a Q\\&A application, it remains open to all for asking and answering.\n\nI am not familiar with other Q\\&A related Marketplace apps, so I don't have a recommendation for one that can accomplish what you are looking for.\n", "comments": null }, { "author": "Pramodh M", "body": "Hi [@Tami Dubi](/t5/user/viewprofilepage/user-id/4516201)\n\nAs I have seen there is no restriction to set the permission to only answer the questions\n\nIt's either view or add!!\n\n<https://support.atlassian.com/confluence-cloud/docs/what-are-questions-permissions>\n\nThanks, \nPramodh\n", "comments": [ { "author": "Tami Dubi", "body": "That is what I read as well. Hoping there is a way to implement answers to the predefined employee. Organizations are not democracies. We do have predefined specialists and not everyone should answer questions especially regarding legal and regulatory aspects.\n" } ] } ]

[ "cloud", "confluence", "confluence-cloud" ]

[ { "author": "Nic Brough -Adaptavist-", "body": "No.\n\nIt used to be back by Questions for Confluence (and OSQA and Jive before that), but there were problems with public access and Atlassian moved to Khoros when they decided to do more with community than just give us a place to talk.\n", "comments": null } ]

[ "server" ]

[ { "author": "Nic Brough -Adaptavist-", "body": "I'm afraid there's no way to edit that page, it's system generated.\n\nA Space's main page is however a standard Confluence page, so you can insert links, macros, text and images into that.\n", "comments": [ { "author": "Patric Atrott", "body": "Hey Nic, thank you for your quick answer. :)\n\nMay I have not formed my sentence correctly, but I wanted to only refer to Questions Frontpage in a space. I understand that any modification to that page is unfortunately not possible... what a pity.\n\nIt would be so great if:\n\n- one could modify the Questions Frontpage\n\n- or deactivate the questions frontpage and build one on their own using macros, where people could also raise questions.\n\nIs someone aware of an official way to feedback suggestions on that Addon?\n\nI've found a lot other feedback projects at <https://jira.atlassian.com/> for Jira and Confluence but not especially meant for the Addon.\n\nCheers\n\n// Patric\n" } ] } ]

[ "cloud" ]

[ { "author": "WW", "body": "I'm not sure about in cloud, but I know in server you can just paste an image from the clipboard into the question or answer.\n", "comments": [ { "author": "Cynthia Brind Amour", "body": "I tried that and it does not allow - which is really not ideal for our teams\n" }, { "author": "WW", "body": "Bummer. :(\n\nYou may want to ask your admin if a configuration changes or you can check to see if there were any recent releases that updated Questions in cloud, since they release new features and fixes periodically.\n\nI'm assuming you tried using the little image icon on the toolbar to upload an image, not just the link icon, right?\n\nHmm, I just tried to paste this image in this comment, and it didn't work. They must have turned off that feature.\n\n![icon.png](https://community.atlassian.com/t5/image/serverpage/image-id/139022i06069FFE2B04A243/image-size/large?v=v2&px=999 \"icon.png\")\n\nUsing the image icon (on the right) to upload the above image did work, though. At least in this comment.\n" } ] }, { "author": "elizabeth_jones", "body": "Hi Cynthia:\n\nJust to confirm, are you looking for information about how to add an image in a confluence page?\n", "comments": [ { "author": "Cynthia Brind Amour", "body": "Hi!\n\nI am inquiring as to why we can not add an image to a question using the Question for Confluence App.\n\nBest, C.\n" }, { "author": "elizabeth_jones", "body": "Thanks for clarifying. I'm not familiar with that app I'm afraid :)\n" } ] } ]

[ "cloud" ]

[ { "author": "Fabienne Gerhard", "body": "Hi [@Florent R_](/t5/user/viewprofilepage/user-id/3683565)\n\nyou can watch a topic or a question - this seems to be the closest for what you are looking for. You will get a notification when a new question is asked e.g.\n", "comments": [ { "author": "Florent R_", "body": "Hi [@Fabienne Gerhard](/t5/user/viewprofilepage/user-id/971720)\n\nWhen I watch a question that I did not asked, I'm not notified when there is a vote or a comment about it.\n\nShould I contact the Atlassian Support to implement this function ?\n" }, { "author": "Fabienne Gerhard", "body": "Hi [@Florent R_](/t5/user/viewprofilepage/user-id/3683565) - oh seems like I overread the listener question. Sorry for that!\n" }, { "author": "Fabienne Gerhard", "body": "Or have a look at the [Developer Community](https://community.developer.atlassian.com/) - there is deeper knowledge in developing.\n" } ] } ]

[ "server" ]

[ { "author": "Brant Schroeder", "body": "There is no way out of the box to restrict the creating of new topics in Questions for Confluence. We have a request open to include that functionality in a future release:\n\n[Set permissions on who is allowed to create a topic](https://jira.atlassian.com/browse/CONFSERVER-51772)\n\nNic makes a good case for not restricting topics on this thread:\n\n[How do I create a new topic in Confluence questions?](https://community.atlassian.com/t5/Confluence-questions/How-do-I-create-a-new-topic-in-Confluence-questions/qaq-p/14942)\n\n\"But topics and labels really should be free-format. They're quite informative as they allow the user community to freely contribute to the list - they add information for all users and can inform the administrators and business users of what is really going on and how people are really talking about content instead of having a fixed set of jargon forced on them.\"\n", "comments": null } ]

[ "server" ]

[ { "author": "Nic Brough -Adaptavist-", "body": "No. The app licence system simply needs a licence for the app to be at the same level or higher than the main application level.\n", "comments": [ { "author": "Allison Beaudry", "body": "So, to be clear, when a user is added to our main Confluence space, they are automatically added to our Questions for Confluence Space?\n" }, { "author": "Nic Brough -Adaptavist-", "body": "Not necessarily, it depends on what your permissions are.\n\nAnyone who logs in is a member of one or more groups. If your Questions space names a user or, more importantly, a group, to have access, then yes, they may get it \"automatically\".\n\nFor example, it's not uncommon to have a group called \"confluence users\". That group has the global permission \"can use Confluence\". The more open spaces will often have \"can use this space: group: confluence users\". So when you add someone who can get into Confluence, they automatically get access to those spaces, because they're in \"confluence users\"\n" }, { "author": "Allison Beaudry", "body": "So, if the permission is set for them to **not** have access as a group, would we still be charged the $2.50 subscription fee per user?\n" }, { "author": "Nic Brough -Adaptavist-", "body": "Yes, because you've got an X-number-of-users Confluence licence and the app licence needs to match it.\n" }, { "author": "Allison Beaudry", "body": "Ok, thanks!\n" } ] } ]

[ "cloud" ]

[ { "author": "asif_iqbal", "body": "The questions show up in recent after I do a content re-index. However, any new questions do not show up in recent until I do another content re-index.\n", "comments": null } ]

[ "server" ]

[ { "author": "Daniel Eads", "body": "Hi Michelle, welcome to the Community!\n\nI assume you're talking about the topics that appear in the **Topics** dropdown when asking a new question. Is that right?\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/115213iE0A4543501845AAD/image-dimensions/455x430?v=v2 \"image.png\")\n\nIf so, this list populates from the global list of topics. This isn't space-specific, only the questions themselves are specific to spaces. You can *feature* specific topics to get them to the top of the list in their own \"Featured Topics\" section, but this is again global and not configurable at the individual space level.\n\nI hope that clarifies things a bit about topics in Questions for Confluence - [more reading is available here if you're interested](https://support.atlassian.com/confluence-cloud/docs/watch-and-edit-topics/).\n\nCheers, \nDaniel\n", "comments": [ { "author": "Michelle Henry", "body": "Awesome answer! Very helpful. Thanks, Daniel!\n" } ] } ]

[ "cloud" ]

[ { "author": "Jen", "body": "Hey there [@Maheswaran Supramaniam](/t5/user/viewprofilepage/user-id/4124582) welcome!\n\nAre you asking for your instance, or from atlassians kb?\n", "comments": null } ]

[ "cloud" ]

[ { "author": "PHILIP LOIZIDES", "body": "Hi, is Teams the same as groups?\n", "comments": [ { "author": "Andy Gladstone", "body": "[@PHILIP LOIZIDES](/t5/user/viewprofilepage/user-id/5200828) Welcome to the Community.\n\nTeams are a specific set of teammates in Confluence that can be mentioned on a page using the @ symbol.\n\nGroups are a function of security and are used to assign privileges to a space or page.\n\nI hope this helps.\n" } ] }, { "author": "Sharon Helms", "body": "Hi [@AJ Tardio](/t5/user/viewprofilepage/user-id/1246672) ,\n\nIt is possible to mention a Team in either Confluence or Jira, after you've set one up.\n\nHere is the Atlassian documentation on Teams:\n\n<https://confluence.atlassian.com/cloud/teams-in-atlassian-products-976161199.html>\n\nI've used @ mentions successfully in our Cloud sites, as shown in the screenshot below. After typing \"@\" and starting to type the team name you're presented with a list of possible members or teams. In this photo the Team name is \"OIT Content \\& Communications\". When you select a Team and insert it, the team name is shown followed by the names of people on the Team.\n\n![Screen Shot 2020-08-05 at 9.30.44 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/105651iAEF033C6FFF7AA89/image-size/large?v=v2&px=999 \"Screen Shot 2020-08-05 at 9.30.44 AM.png\")\n\nI hope this helps! Best wishes, Sharon\n", "comments": [ { "author": "AJ Tardio", "body": "But have you mentioned a Team in Questions for Confluence add on? That's what I'm specifically asking this question for. I've edited my question to specific that in more detail.\n" }, { "author": "Sharon Helms", "body": "Oops! I was not clear about that, and haven't tried mentioning in Questions for Confluence. Thank you for clarifying!\n" } ] } ]

[ "cloud", "confluence-cloud" ]

[ { "author": "Richard", "body": "For anyone interested, I received an answer from Atlassian support:\n\n> ```\n> To modify templates in Confluence questions, please follow below steps\n>\n> 1) Download your version-specific .jar file of Confluence questions plugin from the marketplace\n> 2) Unpack the jar file\n> 3) Under the notification folder, you would see the notification.soy file. Modify it as per your need.\n> 4) Once done pack the jar file again and upload it through the Manage app section on UI\n>\n> Please test this out in your lower environment first.\n> ```\n", "comments": null } ]

[ "server" ]

[ { "author": "Kishan Sharma", "body": "Hi [@Neoan Adver](/t5/user/viewprofilepage/user-id/5274612)\n\nWelcome to the Atlassian Community! \nI would suggest you go through [Create your first project](https://trello.com/guide/create-project) - to know how to create projects and add tasks in Trello.\n", "comments": null } ]

[ "cloud" ]

[ { "author": "mnd", "body": "I am also experiencing this same issue after upgrading from Confluence 7.13 to 8.3.1.\n", "comments": null } ]

[ "server" ]

[ { "author": "Sushant Verma", "body": "Hi [@Bill Davis](/t5/user/viewprofilepage/user-id/5239669) \n\nWelcome to the community! \n\nIf you embed a team calendar macro on a page you will notice there is an option to hide weekends. \n\n![Capture_1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/262425i3F4565AFF65EF17D/image-size/large?v=v2&px=999 \"Capture_1.PNG\")\n\nRegards, \nSushant Verma\n", "comments": [ { "author": "Bill Davis", "body": "Thanks for the quick reply. Is there a way to hide weekends on an ++existing++ calendar (that someone else created)?\n" }, { "author": "Sushant Verma", "body": "[@Bill Davis](/t5/user/viewprofilepage/user-id/5239669) If you have sufficient permissions, You can a hide event types to other's existing calendar as per your needs. \n\nRegards, \nSushant Verma\n" } ] } ]

[ "server" ]

[ { "author": "Katerina Rudkovskaya [Stiltsoft]", "body": "Hi [@????? ????????](/t5/user/viewprofilepage/user-id/5098640), \n\nUnfortunately, Confluence doesn't allow to perform tabular calculations natively. So, you'll need to browse the Atlassian Marketplace and find some specific apps to accomplish the task. \nOur company develops the [Table Filter and Charts for Confluence](https://marketplace.atlassian.com/apps/27447/table-filter-and-charts-for-confluence?tab=overview&hosting=cloud&utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) app that provides the [Table Spreadsheet](https://docs.stiltsoft.com/tfac/cloud/how-to-use-table-spreadsheet-macro-83100938.html?utm_source=atl_community&utm_medium=answer&utm_campaign=table-filter-traffic-sources&utm_vendorID=1216111) macro. Seems it can help your case.\n", "comments": null } ]

[ "filter", "table", "table-filter", "table-filter-and-charts", "table-spreadsheet" ]

[ { "author": "Brant Schroeder", "body": "[@Leo](/t5/user/viewprofilepage/user-id/5227739) Welcome to the Atlassian community\n\nThere is not a better way to search. If you have access to the space you can always copy the calendar macro in edit mode and paste it to the other space where you would like to use it.\n", "comments": null } ]

[ { "author": "Andy Gladstone", "body": "[@Poojari, Suprita](/t5/user/viewprofilepage/user-id/5221452) Welcome to the Atlassian Community. Are you sure you are posting this in the correct forum? Is this in reference to your company's sick time policy, or a function of the Confluence Calendar? Please provide some more detail so we can assist.\n", "comments": [ { "author": "Poojari, Suprita", "body": "[@Andy Gladstone](/t5/user/viewprofilepage/user-id/3498028) This is the client requirement for Canada employees as per their new labor law for sick leave.\n" }, { "author": "Andy Gladstone", "body": "OK. This seems to be something you need to take up with your Human Resources Dept. or payroll provider, not Atlassian. This is not the correct forum to address this issue.\n" } ] } ]

[ "cloud" ]

[ { "author": "Fabio Racobaldo _Herzum_", "body": "Hi [@JUDY_L_REID](/t5/user/viewprofilepage/user-id/5201899) and welcome,\n\nthere is an open request for that <https://jira.atlassian.com/browse/CONFCLOUD-49360>.\n\nPlease vote and watch that ticket in order to keep you up to date.\n\nFabio\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Brant Schroeder", "body": "[@Sally Wheeler](/t5/user/viewprofilepage/user-id/4930648) Can you share a screenshot?\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Benjamin", "body": "Hi [@Kyle Pace](/t5/user/viewprofilepage/user-id/5046448) ,\n\nI found a few documents were not up to the latest. I'm guessing because Cloud gets updated frequently. When I do see something, I use this section at the bottom of the documentation.\n\n![Screenshot 2023-04-07 at 1.40.56 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/250541iFE3C334BA0A4B0F1/image-size/large?v=v2&px=999 \"Screenshot 2023-04-07 at 1.40.56 PM.png\")\n", "comments": [ { "author": "Kyle Pace", "body": "Got it [@Benjamin](/t5/user/viewprofilepage/user-id/3275402) thanks! I was more asking from a product team perspective, the service feels outdated and out of parity compared to the rest of the Confluence ecosystem. As a premium plan-only feature, I was curious if it was slated to be worked on in the near future? The only reason my team upgraded to premium was for this calendar - and a few of us were discussing the outdated appearance :)\n" }, { "author": "Peter Quick", "body": "100% agree with [@Kyle Pace](/t5/user/viewprofilepage/user-id/5046448) ,\n\nI haven't promoted the calendar feature since migrating to cloud and attempting to set one up (last year). Giving it another change, the setup experience is tedious and extremely frustrating with things like Jira events simply not functioning as described in the user guides.\n\nAdditionally, basic functions like Delete a Jira event isn't available. Doco says:\n\n\"The event you're trying to edit is a JIRA event (sprint, version, or issue). If this is the case, the change to the JIRA item has to happen in JIRA.\"\n\nI don't want to change the Jira version, it's set up properly. The calendar event doesn't reflect the version on the Jira project and I'd like it off the calendar... but there's no delete option.\n\nWhat should be a fairly simple calendar build has taken 4.5 hours and is not satisfactory for use. We'll remove the calendar from the space and resort to other methods of displaying Jira project related info on pages.\n\nAs the Atlassian advocate and Jira admin for our firm's Premium Plan I will not promote this product for general use. Maybe with another few years of iteration we'll review.\n\nCheers,\n\nPeterQ\n\n[Pronto Software](https://www.pronto.net/)\n" } ] } ]

[ "cloud" ]

[ { "author": "Brant Schroeder", "body": "[@Oficina Calidad y Mejora Continua](/t5/user/viewprofilepage/user-id/1163932) You would have to do a restore of a Confluence backup.\n", "comments": [ { "author": "Brant Schroeder", "body": "[@Oficina Calidad y Mejora Continua](/t5/user/viewprofilepage/user-id/1163932) can you accept the answer to help others?\n" } ] } ]

[ "server" ]

[ { "author": "Ajay _view26_", "body": "Hi [@Suzanne Stevens](/t5/user/viewprofilepage/user-id/3953802)\n\nI checked team calendar App and it seems the requested feature is missing\n", "comments": null } ]

[ { "author": "Nic Brough -Adaptavist-", "body": "Welcome to the Atlassian Community!\n\nIt is possible to put some stuff on a calendar entry, but there's nothing that resembles a status. Best you can do is just editing the item.\n", "comments": null } ]

[ "server" ]

[ { "author": "Brant Schroeder", "body": "[@Neale Austen](/t5/user/viewprofilepage/user-id/3564283) Every 30min by default. [https://confluence.atlassian.com/teamcal/subscribe-to-team-calendars-from-microsoft-outlook-251005307.html#:\\~:text=The%20default%20is%20every%2030,to%20save%20your%20new%20profile.](https://confluence.atlassian.com/teamcal/subscribe-to-team-calendars-from-microsoft-outlook-251005307.html#:~:text=The%20default%20is%20every%2030,to%20save%20your%20new%20profile.)\n", "comments": [ { "author": "Neale Austen", "body": "[@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) 30 min is the default for 2 way synch. We are using 1 way synch from Confluence to Outlook. So when I add or update an event on Confluence I need to know how long it takes before the event or update will appear in Outlook\n" } ] } ]

[ "server" ]

[ { "author": "Britta Neugebauer _yasoon_", "body": "Hi there [@Fabio Galimberti](/t5/user/viewprofilepage/user-id/4613429) ,\n\nthank you for reaching out. I work for yasoon and I am happy to help.\n\nI am sorry that you are having trouble with setting up the integration for Microsoft To Do. In this case I'd recommend you to book a 1:1 meeting with us here: [Meet Microsoft 365 for Jira (office365.com)](https://outlook.office365.com/owa/calendar/[email protected]/bookings/)\n\nAnd of course you can raise a support ticket here: [Technical support - yasoon Support - Jira Service Management (atlassian.net)](https://yasoon.atlassian.net/servicedesk/customer/portal/3/group/9/create/20)\n\nWe're on it, have a great day and talk to you soon :-)\n\nRegards\n\nBritta\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Lauren Leavell", "body": "This is affecting our cloud instance as well. Please vote for the issue here - seems to be a recent UI bug: <https://jira.atlassian.com/browse/CONFCLOUD-75291>\n", "comments": null } ]

[ "cloud" ]

[ { "author": "Brant Schroeder", "body": "[@??? ????? ??????](/t5/user/viewprofilepage/user-id/3528892) are you trying to create one or embed it from another site?\n", "comments": [ { "author": "??? ????? ??????", "body": "I want to set Jira's date as Iranian solar date\n" }, { "author": "Brant Schroeder", "body": "[@??? ????? ??????](/t5/user/viewprofilepage/user-id/3528892) This is not currently available. You can vote for a feature request here: <https://jira.atlassian.com/browse/JRASERVER-63614>\n" } ] } ]

[ "jira", "jira-software", "server" ]

[ { "author": "Ami Chitwood", "body": "Hi [@Mechee](/t5/user/viewprofilepage/user-id/227313) (I'm a new Confluence user) - I ran into issues with Jira events and Confluence calendar due to user permissions. [I used this page to identify the issue with permissions.](https://confluence.atlassian.com/confkb/team-calendars-does-not-display-public-jira-issue-events-to-non-logged-in-anonymous-users-1087509551.html)\n", "comments": [ { "author": "Mechee", "body": "Thanks for your suggestion however I don't believe this is the issue. One reason I say that is because when I change the JQL in the calendar to show a different issuetype they dates show just fine. By the way I'm using date range from 2 custom fields (Start date, End date). Basically, this is what I've determined:\n\n1. If I change the JQL to use a different project but the same new issuetype it shows just fine.\n2. If I change the JQL to use a different issuetype in the same project it also shows just fine.\n\n> 1. I created an issue of type *Visit* in project *HR* .\n> * The JQL for the calendar is \"project=HR AND issuetype=Visit\" and the date selection is *Date Range* with *Start: Start date* \\& *End: End date*set in Confluence calendar. Event doesn't show.\n> 2. I move the issue in Jira to project *Test* with same *Visit* issuetype.\n> * The JQL for the calendar is \"project=TEST AND issuetype=Visit\" and the date selection is *Date Range* with *Start: Start date* \\& *End: End date*set in Confluence calendar. Event shows.\n\nThe projects use the same permission scheme. The Project links are set with the proper Project\\<\\>Space settings.\n" } ] } ]

[ "server" ]

[ { "author": "Brant Schroeder", "body": "[@Alex Kiselev _Itransition_](/t5/user/viewprofilepage/user-id/591562) Are you still having this issue? Have you tried subscribing to the Confluence calendar in web outlook?\n", "comments": [ { "author": "Alex Kiselev _Itransition_", "body": "Hi Brant,\n\nActually we found the reason which is simple - Confluence is available only when company VPN connected.\n\nThank you.\n" } ] } ]

[ "server" ]

[ { "author": "Andy Heinzer", "body": "Hi [@Natalie Chung](/t5/user/viewprofilepage/user-id/5561295)\n\nThanks for reporting this to us. I can confirm that this domain is not operated by Atlassian. Our team will only use the atlassian.com domain for official communications.\n\nOur security and legal teams have been made aware of this other domain and are taking steps to address it.\n\nThanks again.\n\nAndy\n", "comments": null } ]

[ "email" ]

[ { "author": "Hans Polder", "body": "[@Kimthai Khoo _Mathew_](/t5/user/viewprofilepage/user-id/5557983) ,\n\nIt sounds like the mail address is on the suspension list. Read all about it here:\n\n<https://confluence.atlassian.com/jirakb/jira-cloud-email-notification-suppression-list-and-why-users-don-t-receive-email-notification-1236938226.html>\n", "comments": null } ]

[ "verification-mail" ]

[ { "author": "Mikael Sandberg", "body": "Hi [@Tamir](/t5/user/viewprofilepage/user-id/5557769),\n\nWelcome to Atlassian Community!\n\nIf you go to support.atlassian.com and select My account from the dropdown and then follow the link it will allow you to create a ticket with the account team.\n", "comments": null } ]

[ { "author": "Alin", "body": "This is am ORG widespread issue.\n\nEntire organization is down and production is affected but I cannot open a freaking case.\n\nCan some from Atlassian get in touch?\n", "comments": [ { "author": "Shannon S", "body": "Hi Alin,\n\nGood afternoon, and thank you for escalating this to us. I'm going to create a ticket for you now and someone from the Guard Support team will get in touch with you shortly.\n\nTake care, and speak to you soon!\n\nShannon S\n\n**Atlassian Community Support**\n" } ] }, { "author": "Alin", "body": "...\n", "comments": null } ]

[ { "author": "Hans Polder", "body": "[@Admin Opteamwork](/t5/user/viewprofilepage/user-id/5544987) ,\n\nWelcome to the community!\n\nWe don't have any access to your environment, and to provide an holistic answer I think it's best if you would contact Atlassian Support to provide an answer best fitting to your situation (since they can see everything in your account). You can reach them via <https://support.atlassian.com>.\n", "comments": null } ]

[ { "author": "Seon Shakespeare", "body": "Hey [@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185)\n\nThanks for letting me know! Glad to hear it seems to be resolved for you as well.\n\nI raised a ticket with Atlassian Support earlier, and they've confirmed it's now fixed.\n", "comments": null }, { "author": "Nicolas Grossi", "body": "[@Seon Shakespeare](/t5/user/viewprofilepage/user-id/2079193) I have it randomly, now appears to be fixed.\n\nNicolas\n", "comments": null } ]

[ "bug", "community", "notification" ]

[ { "author": "Dave Rosenlund _Trundl_", "body": "Hi, [@Sachin Patil](/t5/user/viewprofilepage/user-id/5547805) . You may have better luck with this question over in the Atlassian Developer Community.\n\n<https://community.developer.atlassian.com/>\n\nBest of luck to you,\n\n--dave\n", "comments": [ { "author": "Sachin Patil", "body": "Thank you !\n" } ] }, { "author": "Sachin Patil", "body": "Thanks for your response. [@Kristian Klima](/t5/user/viewprofilepage/user-id/5074962) I do not want to use SAML SSO here. \n\nI am here to request data from Confluence application using my other webapplication. \nWhile performing operation in my application, will try to authenticate/authorize in confluence application using recommended mechanism. \n\nI am ready to use any recommended token/authorize API or any other configurations which needs to be configured. \n\nMany thanks !\n", "comments": null }, { "author": "Kristian Klima", "body": "Hi [@Sachin Patil](/t5/user/viewprofilepage/user-id/5547805) and welcome to the Community.\n\nYou can enable SAML SSO on Confluence Cloud and other Cloud apps within your Atlassian Organization but you need Atlassian Guard.\n\n\"Atlassian Guard Standard (SSO, SCIM, mobile app management)\n\nProactively protect your mission-critical work with advanced authentication controls and flexible security policies.\n\n* Enforce Single Sign-on (SSO) and two-factor authentication\n* Automate user lifecycle management (SCIM provisioning)\n* Set policies for secure collaboration with external users\n* Seamless integration with your Identity provider (IdP)\"\n", "comments": null } ]

[ "oauth", "rest-api" ]

[ { "author": "Kate C.", "body": "Hi [@Lucyz](/t5/user/viewprofilepage/user-id/4148661) I would recommend reaching out for help with this via [this contact form](https://www.atlassian.com/company/contact/purchasing-licensing#/) - it doesn't require you to successfully log in to your account before submitting (in case that was going to be a problem). The team there should be able to help!\n", "comments": null }, { "author": "Nicolas Grossi", "body": "[@Lucyz](/t5/user/viewprofilepage/user-id/4148661) Welcome! Maybe someone from Atlassian is here to help you.\n\nNicolas\n", "comments": null } ]

[ "atlassian-cloud" ]

[ { "author": "Hana Ku?erov?", "body": "Hi [@Daniel Cottrell](/t5/user/viewprofilepage/user-id/1541668) ,\n\nI believe it is connected to [this announcement](https://community.atlassian.com/t5/Announcement-articles/Badge-changes-coming-June-24-2024/ba-p/2735111). I've also received these emails.\n", "comments": null } ]

[ { "author": "Hector Menchaca", "body": "Hello [@Charlie Cramm](/t5/user/viewprofilepage/user-id/5529804) ,\n\nWelcome to Atlassian Community!\n\nCan you please attach a screenshot of the error with the browser URL included?\n\nIf you can do that for us I will be able to help or identify the problem.\n\nBest Regards,\n\nThanks!\n", "comments": [ { "author": "Charlie Cramm", "body": "Hey [@Hector Menchaca](/t5/user/viewprofilepage/user-id/4769443)\n\nOf course:\n\n![Screenshot from 2024-06-26 16-09-34.png](https://community.atlassian.com/t5/image/serverpage/image-id/331872iD6630FABEABC89A5/image-size/large?v=v2&px=999 \"Screenshot from 2024-06-26 16-09-34.png\") [https://id.atlassian.com/error?error=access_denied\\&error_description=Invalid%20thumbprint\\&state=eyJjc3JmVG9rZW4iOiIwYmI3MjBiYy0zZGY1LTRmMDItOWQ2Yi01NjBjMzdmZTM1OWYiLCJhbm9ueW1vdXNJZCI6ImE5YmQ0NTk1LTU5OWYtNGVhZC1iODMxLTQ2ZWNkMzg4Y2IxYyIsImNvbnRpbnVlVXJsIjoiaHR0cHM6Ly9zdGFydC5hdGxhc3NpYW4uY29tLz91dG1fc291cmNlPWlkZW50aXR5IiwicXVlcnkiOiI_Y29ubmVjdGlvbj1zYW1sLTY0YTFlNDgyLTcyZTgtNDRiMi1iNTY5LTgzYjg0YzhlZTFjYyJ9](https://id.atlassian.com/error?error=access_denied&error_description=Invalid%20thumbprint&state=eyJjc3JmVG9rZW4iOiIwYmI3MjBiYy0zZGY1LTRmMDItOWQ2Yi01NjBjMzdmZTM1OWYiLCJhbm9ueW1vdXNJZCI6ImE5YmQ0NTk1LTU5OWYtNGVhZC1iODMxLTQ2ZWNkMzg4Y2IxYyIsImNvbnRpbnVlVXJsIjoiaHR0cHM6Ly9zdGFydC5hdGxhc3NpYW4uY29tLz91dG1fc291cmNlPWlkZW50aXR5IiwicXVlcnkiOiI_Y29ubmVjdGlvbj1zYW1sLTY0YTFlNDgyLTcyZTgtNDRiMi1iNTY5LTgzYjg0YzhlZTFjYyJ9)\n" }, { "author": "Hector Menchaca", "body": "[@Charlie Cramm](/t5/user/viewprofilepage/user-id/5529804)\n\nThanks for your reply!\n\nThat error tells us that the certificate is expired, to renew it please follow the next steps:\n\n* 1. Go to [admin.atlassian.com](http://admin.atlassian.com/)\\<<http://admin.atlassian.com/>\\> and select your organization.\n* 2. Go to Identity Providers and open your SAML configuration\n* 3. Go to your IdP Dashboard and download a new x64 certificate.\n* 4. Go to your SAML Configuration and update the x509 certificate field with the new certificate.\n" }, { "author": "Charlie Cramm", "body": "Hey [@Hector Menchaca](/t5/user/viewprofilepage/user-id/4769443)\n\nYes thank you it works now.\n\nAnd I'll thank you once more for your speedy responses.\n" } ] } ]

[ { "author": "Justine Mathews", "body": "Do you mean your company has claimed the domain for your Jira instance? \n\nIf so, then a Jira admin or Org admin should be able to reactivate the account.\n", "comments": null } ]

[ "account-management", "atlassian-account", "atlassian-guard" ]

[ { "author": "Jack Brickey", "body": "Hi [@Juliana Vieira](/t5/user/viewprofilepage/user-id/5537279) ,\n\nPor favor, veja se voc? pode acessar esta URL- <https://my.atlassian.com/products/index>\n", "comments": null } ]

[ { "author": "Tansu Akdeniz", "body": "Hi,\n\nWelcome to the Community.\n\nWhat is the question? Please clarify in detail.\n", "comments": null } ]

[ { "author": "Robert Wen_ReleaseTEAM_", "body": "Have you looked at this? <https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html>\n", "comments": [ { "author": "Alexandre Arsenault", "body": "I did but my account was Managed.\n\nThese fools **deleted** the account instead of deactivate it.\n\nSo I still have access to the community but the current Jira admin can't change the email associate to it.\n" } ] } ]

[ { "author": "Denise Day", "body": "Hi [@shane](/t5/user/viewprofilepage/user-id/5355799) , [@Riccardo Nuolf](/t5/user/viewprofilepage/user-id/5538312) , and [@Simon Keller](/t5/user/viewprofilepage/user-id/315298) , \n\nThank you for raising this question. I'm Atlassian's PM for Customer Data Controls, including in-product cookie consents. \n\nThis is a known issue. Although the preferences are not showing in the cookie preferences modal in Atlassian Account\\>Privacy, your consent choices are being saved and respected. \n\nThe team is currently working on a fix, which we plan on rolling out soon. \n\nLet me know if I can answer any other questions you have on our in-product cookies. \n\nThanks! \nDenise\n", "comments": null }, { "author": "Simon Keller", "body": "I have the same problem and still no solution\n", "comments": [ { "author": "Denise Day", "body": "[@Simon Keller](/t5/user/viewprofilepage/user-id/315298) Although the preferences are not showing in the cookie preferences modal in Atlassian Account\\>Privacy, your consent choices are being saved and respected. A fix is being rolled out soon - will share with you when it's been made.\n" } ] }, { "author": "Tristan _AF_", "body": "It has started to happen to me this this week!\n\nI could write a userstyle to hide it, but it would be cleaner that you **please fix it.**\n", "comments": [ { "author": "Denise Day", "body": "[@Tristan _AF_](/t5/user/viewprofilepage/user-id/5556645) Although the preferences are not showing in the cookie preferences modal in Atlassian Account\\>Privacy, your consent choices are being saved and respected. A fix is being rolled out soon - will share with you when it's been made.\n" } ] }, { "author": "Davide Giglioli", "body": "same issue\n", "comments": [ { "author": "Denise Day", "body": "[@Davide Giglioli](/t5/user/viewprofilepage/user-id/4649605) Although the preferences are not showing in the cookie preferences modal in Atlassian Account\\>Privacy, your consent choices are being saved and respected. A fix is being rolled out soon - will share with you when it's been made.\n" } ] }, { "author": "Riccardo Nuolf", "body": "Yeah, got the same issue since a few weeks. Cookie preferences are not saved in Confluence and Jira.\n", "comments": [ { "author": "Denise Day", "body": "[@Riccardo Nuolf](/t5/user/viewprofilepage/user-id/5538312) Although the preferences are not showing in the cookie preferences modal in Atlassian Account\\>Privacy, your consent choices are being saved and respected. A fix is being rolled out soon - will share with you when it's been made.\n" } ] }, { "author": "DECA", "body": "[@Denise Day](/t5/user/viewprofilepage/user-id/5210490) Cookie preferences are not saved again. Please fix again ASAP.\n\nUsing Microsoft Edge Version 129.0.2792.52 (Official build) (64-bit)\n\nThanks\n", "comments": [ { "author": "Denise Day", "body": "[@DECA](/t5/user/viewprofilepage/user-id/690316)Although the preferences are not showing in the cookie preferences modal in Atlassian Account\\>Privacy, your consent choices are being saved and respected. A fix is being rolled out soon - will share with you when it's been made.\n" } ] } ]

[ "bug", "cookies" ]

[ { "author": "Alex Ortiz", "body": "[@Joe Belfer](/t5/user/viewprofilepage/user-id/5601879)\n\nDo you have a screenshot of where you are getting this message? I'm trying to replicate it.\n", "comments": null }, { "author": "Benjamin", "body": "HI [@Joe Belfer](/t5/user/viewprofilepage/user-id/5601879) ,\n\nIt's a strange one. I see it happen to one of my projects but the other ones okay. For now, if I wanted to check, I just click on the release name on the list and it will take me to a page to see the count. I tried creating a new version to see if I could merge it into as a workaround but still the same issue. I haven't seen how this issue occur but all my other projects are okay. Hopefully, this helps at least get the count even though I don't have a solution to revert the message.\n", "comments": null } ]

[ "cloud", "jira-cloud", "release" ]

[ { "author": "Bill Sheboy", "body": "Hi [@Vijay Kumar](/t5/user/viewprofilepage/user-id/5601861) -- Welcome to the Atlassian Community!\n\nThe sprint's endDate attribute is not available with built-in JQL, and so may not be used in a query.\n\nIf your sprints are occurring on a consistent cadence you could try a Scheduled Trigger rule, selecting the starting point and frequency to align with your sprint's time frame. This may be the simplest approach (other than the team just reminding itself at the daily standup).\n\nAnother alternative is to run your rule every day, gather an example issue in the openSprints() and then check the smart value for the endDate to determine if it is within 2 days. <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-development/#--sprint-->\n\nKind regards, \nBill\n", "comments": null }, { "author": "Semih Tolga Yazici", "body": "Hey Vijay, \n\nI will try to help you in 2 different ways.\n\n1. First you can create a scheduled automation rule.\n2. And add a JQL condition like that: sprint in openSprints() AND statusCategory != Done\n3. Add advance compare condition \n {{sprint.endDate.diff(now).days}} (if this does not work find a smart value in a same purpose) \n Equals 2\n4. Send email notification.\n\n<br />\n\nSecondly and easier way, \nYou can just use the JQL that you're created and Add a subscription for it according to relevant project members and send daily emails for the all open issues. \nTo be able to do that just save the JQL as filter and Add subscription. \n", "comments": null } ]

[ "automation", "jira-automation", "jql" ]

[ { "author": "Bill Sheboy", "body": "Hi [@Scott Schellhardt](/t5/user/viewprofilepage/user-id/5601866) -- Welcome to the Atlassian Community!\n\nShort answer: maybe.\n\nI recommend waiting for one of the community champions / administrators to respond...or ping one of them by name from the Welcome or Kudos groups for their input.\n\nThe last time I did what you describe was a couple of years ago. At that time, my level progress and some badges were saved and everything else was reset to zero. Since then the community migrated to some new tooling so perhaps the admins have more \"tricks\" to help now.\n\nKind regards, \nBill\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Samuel Gatica", "body": "Hi [@Taylor Douthitt](/t5/user/viewprofilepage/user-id/5324117)\n\n* You can copy the date using the following:![Screenshot_6.png](https://community.atlassian.com/t5/image/serverpage/image-id/349350iE2F6E47F80E9C2BE/image-size/large?v=v2&px=999 \"Screenshot_6.png\")\n* Or using Advance field try using the following:\n\n{ \n\"fields\": {\n\n\"Target start\": \"{{triggerIssue.Target start}}\",\n\n\"Target end\": \"{{triggerIssue.Target end}}\"\n\n} \n}\n\nHope this helps\n\nBest regards\n\nSam\n", "comments": [ { "author": "Taylor Douthitt", "body": "The advanced field works great, thank you! I've tried the \"Copy Start Date from Trigger Issue\" before and it didn't do what I was needing it to do\n" } ] } ]

[ "data-center", "jira-data-center" ]

[ { "author": "Shawn Doyle - ReleaseTEAM", "body": "Hi [@Lakshmi S](/t5/user/viewprofilepage/user-id/11952)\n\nSince you tagged 'scriptrunner' in this question I will assume you have it.\n\nA similar question was answered about a year ago here:\n\n<https://community.atlassian.com/t5/Jira-questions/Scriptrunner-condition-if-value-is-present-in-labels-field/qaq-p/2398520>\n\nPlease review [@Evgenii](/t5/user/viewprofilepage/user-id/3993514) 's answer and if that solves your issue.\n", "comments": null } ]

[ "data-center", "jira-data-center", "scriptrunner" ]

[ { "author": "Bill Sheboy", "body": "Hi [@Damian Parker](/t5/user/viewprofilepage/user-id/5428424)\n\nShort answer: it seems cover images can only be set by some code in the UX; they cannot be set with automation rules or the REST API.\n\nI experimented a bit and this is not a permissions issue (for the rule) or a problem with the attachment not copying correctly. It seems the board's user experience (UX) code sets some attribute for the current, first manually-added attachment to be the one used for the cover image.\n\nAn experiment I did to confirm this behavior: with a rule to copy the attachment from a parent issue (as you did), the cover image did not display. Then I manually added another image attachment to the new issue and the cover image appeared *with the second attachment*.\n\nIn the developer community, I found a post indicating there is no REST API support for detecting / setting the cover image: <https://community.developer.atlassian.com/t/is-there-a-jira-api-call-that-will-tell-me-if-a-cover-image-is-assigned-to-an-issue/51850>\n\nKind regards, \nBill\n", "comments": [ { "author": "Damian Parker", "body": "Thanks for checking Bill! I assumed this would be the case but I'm by no means an expert in this area so on the off chance that someone had a solution; I thought I'd post it up. Thanks for responding so quickly too!\n" } ] } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Josh Costella", "body": "Hi [@Elif Alverson](/t5/user/viewprofilepage/user-id/4707500)\n\nI think setting it up like this would give you what you are looking for. You'd want one condition to be related issues and then you can choose that the Stories/Tasks are not present.\n\n![automation.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349345i0F1E8C878B2C2028/image-size/large?v=v2&px=999 \"automation.jpg\")\n", "comments": null }, { "author": "Vanna Smith", "body": "I do believe it's missing the command line on your syntax code\n", "comments": null } ]

[ "automation", "cloud", "issue-type", "jira-automation", "jira-work-management", "jira-work-management-cloud", "sub-task", "tasks" ]

[ { "author": "Mikael Sandberg", "body": "Hi [@pascal bellerose](/t5/user/viewprofilepage/user-id/5601868),\n\nWelcome to Atlassian Community!\n\nYes, this can be done in Jira, and since you are on a premium plan you have access to Plans, and it has a feature called auto-scheduler that can set the sprint, release and team based on how you configure it. You can learn more about the auto-scheduler [here](https://support.atlassian.com/jira-software-cloud/docs/configure-the-auto-scheduler-in-advanced-roadmaps/).\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Shawn Doyle - ReleaseTEAM", "body": "Hi [@Jayme Ward](/t5/user/viewprofilepage/user-id/5601799)\n\nAre you sure someone or thing didn't remove the Global permission from that project?\n", "comments": null } ]

[ "data-center", "jira-data-center" ]

[ { "author": "Benjamin", "body": "Welcome [@Bill, Winburn](/t5/user/viewprofilepage/user-id/5328691) !\n\nHaven't seen something OOTB that provide that functionality. As far I've known, the archiving remain flexible and allows to unarchive to make additional modification as needed. May suggest taking a look a the atlassian marketplace to extend capabilities.\n\nOne thing you can do is to grant admin permission to a responsible few. Only those who have project admin permission would be able to manage the versions.\n\nHope this helps.\n", "comments": null } ]

[ "data-center", "jira-data-center" ]

[ { "author": "Mikael Sandberg", "body": "If you click on the ellipsis menu you have the option to add/remove a label instead of overwrite the existing ones.\n\n![Screenshot 2024-09-25 at 11.00.10?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349322i65B0B0C559F0ECE1/image-dimensions/471x308?v=v2 \"Screenshot 2024-09-25 at 11.00.10?AM.png\")\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Samuel Gatica", "body": "Hola [@Carmen Irais Mata Rodriguez](/t5/user/viewprofilepage/user-id/5214113)\n\nEs posible que haya una **propiedad** en el flujo de trabajo que impida la edici?n de un problema mientras est? en ese estado. Parte del proceso de cierre del sprint puede consistir en intentar cambiar un problema en dicho estado.\n\nTe recomiendo echar un vistazo a las propiedades de estado en los flujos de trabajo que se est?n utilizando para cada tipo de problema en el sprint que est?s cerrando. As? podr?s identificar f?cilmente la causa del mensaje que est?s recibiendo.\n\nEsta p?gina te proporciona informaci?n sobre las propiedades del flujo de trabajo:\n\n<https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/>\n\nSaludos\n\nSam\n", "comments": [ { "author": "Carmen Irais Mata Rodriguez", "body": "Hola Sam buenas tardes, a nivel propiedades no modificamos los estados puesto que no contamos con tanto expertis, tengo una duda y no se si tu me pudieras apoyar, todas las tareas principales del sprint est?n cerradas, sin embargo tienen tareas relacionadas abiertas, el usuario comenta anteriormente ya han cerrado sprint con el mismo escenario, es eso posible? De antemano gracias por tu respuesta.\n" } ] } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Josh Costella", "body": "Hi [@Frank Voss](/t5/user/viewprofilepage/user-id/5251952)\n\nAre you not able to see the cross project release when clicking on the release icons in the timeline view? You can see an example here. <https://support.atlassian.com/jira-software-cloud/docs/track-releases-from-your-timeline/>\n", "comments": [ { "author": "Frank Voss", "body": "Yes I can see it there on the timeline, but it still does not let me edit the release even though it has an option to, it just offers me to create a new cross-project release. When in the Releases view on the left panel I used to be able to hover over the project releases header and it would show which releases were part of the group, as well as the 3 dots allowing me to edit the cross-project release. Any help for that? Thanks\n" } ] } ]

[ "advanced-roadmaps", "cloud", "jira-cloud" ]

[ { "author": "Jan Westphal", "body": "Hello [@Justin Lehman](/t5/user/viewprofilepage/user-id/5283204) \n\nyou can use smart values in the clou automation: \n<https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/> \n\nHere are the date/time smart values: \n<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/> \n\nFor your case you can get the time by using the smart value {{now}}. You can further format it the following way: \n\n{{now.format(\"MM/dd/yyyy\")}} \n\ntldr: adding the following smart value to your Summary \"{{now.format(\"MM/dd/yyyy\")}}\" will add the current date to your summary when the issue is created. \n\nBest regards \n", "comments": [ { "author": "Justin Lehman", "body": "Thanks so much. Super helpful!\n" } ] } ]

[ "automation", "cloud", "jira-cloud" ]

[ { "author": "Allen Chen", "body": "Hi Luis,\n\nyou need to have the \"share dashboards and filters\" global permission. Please refer to the documentation below.\n\n<https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/>\n", "comments": [ { "author": "Luis Millan", "body": "Thank you for your response, Allen.\n\nI went through the doc but when I got to the global permissions in my site, I do see this already in place:\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349323i7C249E35F77FB08D/image-size/large?v=v2&px=999 \"image.png\")\n\nI was able to do it for a different dashboard, it is this particular dashboard that doesn't work properly, i.e. I don't see the share dashboard option.\n\nDo I need to change the owner, maybe?\n\nThis is my migration simulation, not sure if I'm supposed to change anything like such. But I do need to make it private.\n" }, { "author": "Allen Chen", "body": "Hi Luis,\n\nThe owner of this dashboard needs to include you not just as a viewer, but as an editor for you to be able to share it.\n" } ] } ]

[ "cloud", "jira-cloud", "jira-work-management" ]

[ { "author": "Camilo Galleguillos", "body": "Hi, [@Gillian Michaud](/t5/user/viewprofilepage/user-id/5601688), welcome to the Atlassian Community!\n\nYou can search for ranges of versions using the [JQL Search Extensions](https://marketplace.atlassian.com/apps/1214791/jql-search-extensions-for-jira?hosting=cloud&tab=overview) plugin: \n<https://appfire.atlassian.net/wiki/spaces/JQLSEARCH/pages/604209551/Search+issues+by+version>\n\nBest,\n\n|----------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 \"cgr-sr-badge\") | #### Camilo Galleguillos {#toc-hId-374414731} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com/) [[email protected]](mailto:[email protected]) Santiago, Chile |\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Kieren _SmolSoftware_", "body": "[@David Hart](/t5/user/viewprofilepage/user-id/5407857) if you want to utilise the default Atlassian groups (e.g. add users to the *confluence-users* group via AD), then you might want to look at a marketplace app like [Admin Automations](https://marketplace.atlassian.com/1234013).\n\nYou mentioned not wanting to re-do your user directory, our automations allow you automatically add users to any group in your directory. \n\nThe community might be able to give you more ideas if you can tell us more about what you're looking to achieve with your changes?\n\n-Kieren\n\nCo-Founder @ Admin Automations \\| Ex-Atlassian\n", "comments": null }, { "author": "Samuel Gatica", "body": "Hi [@David Hart](/t5/user/viewprofilepage/user-id/5407857)\n\nYes, you can use AD groups to control permissions in Jira and Confluence with OKTA as your identity provider.\n\n* [Using groups to assign product access](https://support.atlassian.com/user-management/docs/how-does-product-access-work/#Using-groups-to-assign-product-access)\n* [Assign users to groups, project roles, and applications](https://support.atlassian.com/jira-cloud-administration/docs/assign-users-to-groups-project-roles-and-applications/) \n * Once the groups are mapped, you can configure the necessary permissions in Jira, JSM, and Confluence by adding those groups to relevant roles or permissions (e.g., browse projects, edit issues, admin rights).\n\nHope this helps\n\nBest regards\n\nSam\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Trudy Claspill", "body": "Hello [@Tulip Ai](/t5/user/viewprofilepage/user-id/5599502)\n\nWelcome to the Atlassian community.\n\nThose instructions are valid for Jira Data Center, not Jira Cloud.\n\nTo modify the Issue Type Hierarchy in Jira Cloud you click on the Plans menu option then select Settings from the submenu.\n\nThat will change the navigation panel on the right. There you want to click on the option labeled Hierarchy Configuration.\n\nThat will take you to the screen in Jira Cloud where you modify the issue type hierarchy. You will also see that the navigation panel on the left has changed again and you are in the Issue Type Hierarchy option.\n\nThe alternate path to the same location is to click on the gear icon near your avatar and select Issues. That will take you to the screen that includes the navigation panel that has the Issue Type Hierarchy option.\n", "comments": null } ]

[ "advanced-roadmaps", "cloud", "jira-cloud" ]

[ { "author": "Benjamin", "body": "Not sure it there's a path to log that info in comment. There's an article to setup smart values for debugging automation rules. Possibly you can use it to place in a comment or follow the article for another approach for troubleshooting.\n\n<https://support.atlassian.com/cloud-automation/docs/debug-an-automation-rule/>\n\nHope this helps\n", "comments": null } ]

[ "cloud", "jira-cloud" ]

[ { "author": "Jan Westphal", "body": "Hello [@Jose Luis Duque](/t5/user/viewprofilepage/user-id/5601641) \n\nThere can be multiple approvers. Currently the approval feature is only for JSM. There is a support issue though: \n\n<https://jira.atlassian.com/browse/JRACLOUD-62053>\n\nCheck out this workaround for other project types: \n<https://community.atlassian.com/t5/Jira-articles/Add-an-approval-step-using-Jira-Software-and-Work-Management/ba-p/2182531#M7472> \n\nBest regards \n\n<br />\n", "comments": null }, { "author": "Jan Westphal", "body": "Hello [@Jose Luis Duque](/t5/user/viewprofilepage/user-id/5601641) \n\n<br />\n\nThe Approval Features are currently only available for Jira Service Management. \n\nthere is a Support Issue at Atlassian regarding this Topic: \n<https://jira.atlassian.com/browse/JRACLOUD-62053> \n\nThis Workaround might fit your case: \n<https://community.atlassian.com/t5/Jira-articles/Add-an-approval-step-using-Jira-Software-and-Work-Management/ba-p/2182531#M7472> \n\nBest regards\n", "comments": null } ]

[ "cloud", "jira-cloud", "jira-work-management" ]

[ { "author": "Walter Buggenhout", "body": "Hi [@Ho Le Duong Nghia](/t5/user/viewprofilepage/user-id/5589405) and welcome to the Community!\n\nThat's not possible, I'm afraid. Issue level security is the most detailed level of security you can apply inside Jira. This gives you the ability to hide (entire) issues in a single project for users by assigning a permission level to the issue. You can unfortunately not restrict fields on a screen using that same method.\n\nAs a workaround (in company managed projects), you could consider working with the issue screens in your project in combination with your project workflow. In short:\n\nIn project settings \\> issues \\> screens you should see that an issue type is associated with up to 3 screens: one to *create* , one to *view* and one to *edit* the issue. On top of that, you can associate (different) screens with each transition between statuses in your workflow. Such transitions can be defined from and to the same status (e.g. from *In Progress* to *In Progress*). A possible setup is this:\n\n* remove the fields on your tab from the issue type screens where you don't want them;\n* create a separate screen with those same fields;\n* associate that screen with the transition(s) I described;\n* add a condition to those transition based on permissions\n\nThis approach is quite complex to set up and is most commonly used to restrict editing of certain fields rather than viewing them. And also for users it is not very transparent, as they need to take action to unhide the hidden fields every time.\n\nHope this helps!\n", "comments": null }, { "author": "Kishan Sharma", "body": "Hi [@Ho Le Duong Nghia](/t5/user/viewprofilepage/user-id/5589405)\n\nWelcome to the Atlassian Community!\n\nIn Jira, it is not possible to natively hide specific tab groups (field tabs) on issue screens for particular users out of the box. The standard functionality of Jira does not offer a method to manage the visibility of screen tabs or fields based on user roles or groups directly.\n\nYou can use **Issue Security Schemes** to limit access to specific data or fields by user role. While this doesn't hide fields in the UI directly, it can restrict access to issues based on user roles, making certain fields less visible.\n\nPlease let me know if you have any further queries on this.\n", "comments": null } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Mikael Sandberg", "body": "Hi [@James Forelo](/t5/user/viewprofilepage/user-id/5588063),\n\nWelcome to Atlassian Community!\n\nThe short answer is no, the URL smart value that the automation is using cannot be changed.\n", "comments": null } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Clara Belin-Brosseau", "body": "Hellon [@Yasmeen Odeh](/t5/user/viewprofilepage/user-id/5589617)\n\nIf you're seeking for an easy way to **clone all your issues from one projet to another,** you can try our app [Elements Copy \\& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2809041&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).\n\n![Elements Copy & Sync - Copy issue from one project to another.png](https://community.atlassian.com/t5/image/serverpage/image-id/349308i67A8130BD3174430/image-size/large?v=v2&px=999 \"Elements Copy & Sync - Copy issue from one project to another.png\")\n\nYou can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/copy-all-issues-from-one-project-to-another?&utm_source=community&utm_medium=answer&utm_campaign=question_2809041&utm_keyword=CS&utm_vendorID=4952).\n\nThe app is for **free during 30 days** (and it stays free under 10 users).\n", "comments": null }, { "author": "Nikola Perisic", "body": "Welcome [@Yasmeen Odeh](/t5/user/viewprofilepage/user-id/5589617)\n\nYou need to bulk move the issues from that project to the new one. ![Screenshot 2024-09-11 at 11.51.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/346785i740F92A65762D678/image-size/large?v=v2&px=999 \"Screenshot 2024-09-11 at 11.51.32.png\")![Screenshot 2024-09-11 at 11.51.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/346784iA6A70A49C5BC8E6B/image-size/large?v=v2&px=999 \"Screenshot 2024-09-11 at 11.51.42.png\")\n\nNavigate to Issues and then click on three dots and click Bulk change issues and then for the action select Move Issues. Choose your new project as the destination.\n", "comments": null }, { "author": "Rilwan Ahmed", "body": "Hi [@Yasmeen Odeh](/t5/user/viewprofilepage/user-id/5589617) ,\n\nWelcome to the community !!\n\nDid you try CSV import ?\n\n<https://support.atlassian.com/jira-work-management/docs/import-data-into-a-business-project/>\n", "comments": [ { "author": "Yasmeen Odeh", "body": "Thanks [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) I'll try it, but i thought since the project is already on JIRA, there would be a way to import it directly into another project, rather than export it as CSV and then import it again!\n" }, { "author": "Rilwan Ahmed", "body": "[@Yasmeen Odeh](/t5/user/viewprofilepage/user-id/5589617) ,\n\nYou can use bulk edit and do the bulk move \n<https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/>\n" } ] } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Danut M _StonikByte_", "body": "Hi [@vashim shekh](/t5/user/viewprofilepage/user-id/3508491),\n\nThis is a huge request. You can achieve a part of your needs by using some the Jira's default gadgets like Sprint Burndown Chart gadget, Sprint Health gadget, Two Dimensional Filter Statistics gadget, Issue Statistics gadget or Pie Chart gadget.\n\nBut I'm afraid Jira's default gadgets are not enough for your needs. You'll need to search the Atlassian Marketplace for apps that offer additional gadgets.\n\nIf you are thinking about using an app from the Marketplace, our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app offers many gadgets that will satisfy your demand to a great extent.\n\nAdding screenshots and detailed steps here would be way too much, but you could look over these articles to get an idea of ??how our app can help you with this:\n\n[8 gadgets for a powerful Scrum dashboard in Jira](https://community.atlassian.com/t5/App-Central-articles/8-gadgets-for-a-powerful-Scrum-dashboard-in-Jira/ba-p/1683063)\n\n[How to create an epic burndown or burnup chart in Jira and Confluence with Great Gadgets app](https://community.atlassian.com/t5/App-Central-articles/How-to-create-an-epic-burndown-or-burnup-chart-in-Jira-and/ba-p/2737935)\n\n[Creating a cross-teams release burndown chart in Jira with Great Gadgets app](https://community.atlassian.com/t5/App-Central-articles/Creating-a-cross-teams-release-burndown-chart-in-Jira-with-Great/ba-p/1803421)\n\n[Building a powerful Kanban dashboard in Jira with Great Gadgets app](https://community.atlassian.com/t5/Jira-articles/Building-a-powerful-Kanban-dashboard-in-Jira-with-Great-Gadgets/ba-p/1664331)\n\n[How to track scaled-agile (SAFe) projects in Jira with Great Gadgets app](https://community.atlassian.com/t5/App-Central-articles/How-to-track-scaled-agile-SAFe-projects-in-Jira-with-Great/ba-p/1929694)\n\n[Tracking an agile project that uses time estimates with Great Gadgets for Jira](https://community.atlassian.com/t5/App-Central-articles/Tracking-an-agile-project-that-uses-time-estimates-with-Great/ba-p/1699994)\n\nAnd if you have questions or need help with the configuration, please contact us at [email protected].\n\nDanut.\n", "comments": [ { "author": "vashim shekh", "body": "Thanks Danut i will try\n" } ] }, { "author": "vashim shekh", "body": "please eleborate on the above with screen shot , how i can achieve ?\n", "comments": null } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Dan Breyen", "body": "Hi [@Jackie Z](/t5/user/viewprofilepage/user-id/5587046) welcome to the community! Yes, you can switch to the standard version,\n\nWe don't have many user, but certainly were debating functionality between Standard and Premium. For now, we went with Standard.\n\nUnder settings, whomever's the System Administrator can go to Billing and change your plan.\n", "comments": null } ]

[ { "author": "Manon Soubies-Camy", "body": "Hi [@Equipe Support Squash](/t5/user/viewprofilepage/user-id/257840),\n\nThe screenshot shows that you're typing Sprint in Sprintactif() instead of the correct JQL function:\n\n```\nsprint in openSprints()?\n```\n\n![openSprints.png](https://community.atlassian.com/t5/image/serverpage/image-id/346335i4BA15D406039F04B/image-size/large?v=v2&px=999 \"openSprints.png\")\n\nEven if your profile language is set to French, you need to type JQL functions as written [in the documentation](https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#openSprints--).\n\nHope this helps!\n\n- Manon\n", "comments": [ { "author": "Equipe Support Squash", "body": "![2024-09-09_15h30_55.png](https://community.atlassian.com/t5/image/serverpage/image-id/346337i3B0B0CA831E36405/image-size/large?v=v2&px=999 \"2024-09-09_15h30_55.png\")\n\nYes sorry i didn't send the good pictures because I test several ways of writing Sprint\n" }, { "author": "Manon Soubies-Camy", "body": "Thanks for the additional screenshot! Can you confirm that you can see several different custom fields named \"Sprint\" in the administration? Looks like this is the issue. Since you also have a dropdown custom field named Sprint, Jira doesn't know which one to use in the query.\n\nCan you try this JQL query instead:\n\n```\ncf[10020] in OpenSprints()\n```\n\n10020 is the id of the original Sprint custom field, the one created by Jira.\n" }, { "author": "Equipe Support Squash", "body": "Hello,\n\nUnfortunately, I only see the one custom fields Sprint (on the second screenshot) \n\nI already test with this JQL but I cannot understand why overnight the first request stop working \nNo new custom field with Sprint in the name was created\n" }, { "author": "Manon Soubies-Camy", "body": "Do you have any team-managed projects?\n\nI created a new dropdown field that I named \"Sprint2\" in a team-managed project, and it does not show up in the global Custom fields menu. I do see it in the [global audit log](https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/) though:\n\n![audit-log.png](https://community.atlassian.com/t5/image/serverpage/image-id/346350iDEF45574EA4A39C4/image-size/large?v=v2&px=999 \"audit-log.png\")\n\nCould that be the issue?\n" }, { "author": "Equipe Support Squash", "body": "When I searched i could find this one :![2024-09-09_16h33_26.png](https://community.atlassian.com/t5/image/serverpage/image-id/346360i719BB23E6D607F97/image-size/large?v=v2&px=999 \"2024-09-09_16h33_26.png\")\n\nIt could be the issue ?\n" }, { "author": "Manon Soubies-Camy", "body": "Looks like it! You can try the following JQL query to understand which project this comes from:\n\n```\n\"Sprint[Dropdown]\" is not empty\n```\n\nOr just ask your colleagues if they remember who created it on that day :)\n" }, { "author": "Equipe Support Squash", "body": "Unfortunately, no one remember creating it..\n\nAnd don't know where I can run this request to find the custom field created\n" }, { "author": "Manon Soubies-Camy", "body": "You can run it in the issue search, where you ran the \"Sprint in openSprints()\" one. It will only work if users filled out this field, though - if no one uses the new Sprint field, it won't return anything.\n" }, { "author": "Equipe Support Squash", "body": "Hello, \n\nDo you have any ideas to find the ID of the Sprint\\[dropdown\\], rename it, or delete it? \nor could also get an API to do it ?\n\nThank you very much for your help ! \n" }, { "author": "Manon Soubies-Camy", "body": "Hi [@Equipe Support Squash](/t5/user/viewprofilepage/user-id/257840),\n\nSure, you can rename the custom field from the team-managed project's admin menu:\n\n![Capture d?e?cran 2024-09-10 a? 09.57.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/346499iA5025B7E14C7D752/image-size/large?v=v2&px=999 \"Capture d?e?cran 2024-09-10 a? 09.57.17.png\")\n\nHope this helps!\n" }, { "author": "Equipe Support Squash", "body": "Hello Manon !! \n\nThank you ! It's help me a lot ! \nIt's now working ! \n\nHave a great day !\n" }, { "author": "Manon Soubies-Camy", "body": "Great, thanks for letting me know! :)\n" } ] }, { "author": "Jim Knepley - ReleaseTEAM", "body": "This question has come up before:\n\n<https://community.atlassian.com/t5/Jira-questions/Error-when-trying-to-use-openSprint-query/qaq-p/1171282>\n\n<https://community.atlassian.com/t5/Jira-questions/JQL-openSprints-stopped-working/qaq-p/1208181>\n\nBut your example query using the capitalized \"Sprint\" field looks correct. I wonder if there's some issue because you have a custom field named Sprint.\n", "comments": [ { "author": "Equipe Support Squash", "body": "Hello,\n\nYes, these too :\n\n<https://community.atlassian.com/t5/Jira-questions/OpenSprints-function-does-not-work-in-JQL-Jira-anymore/qaq-p/2606463>\n\n<https://community.atlassian.com/t5/Jira-questions/Filters-Not-Working/qaq-p/2614650>\n\nThe query stopped working overnight.\n\nI'm following the same steps but cannot go further due to locked field\n" } ] } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Mohanraj Thangamuthu", "body": "Hello, Good day. If you are using JWM project template then you can explore \"Forms\" within project.\n\n![Screenshot 2024-09-06 at 11.22.17?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/345920i0153F88783A0F595/image-size/large?v=v2&px=999 \"Screenshot 2024-09-06 at 11.22.17?AM.png\")\n", "comments": null } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Pablo Vergara", "body": "Hi [@Ken Jacobs](/t5/user/viewprofilepage/user-id/609929)\n\nKnowing the field type currently used for \"Client Name\" would be critical. Is it a regular user picker field type? Does some third-party app provide that custom field?\n\nYou can ask your Jira admin to check on the field type and confirm it.\n\nIf a regular user picker is used, the User Picker's auto-suggest feature requires the Browse User's [Global Permissions](https://confluence.atlassian.com/jira/managing-global-permissions-185729559.html) to work. Please ensure this permission is correctly assigned to the logged-in user.\n\nAlso, make sure proper filtering is used (\"Enable group or project role filtering\" option) on the user picker if enabled.\n\nI hope this helps you get to the root cause of this incident.\n\nBest regards,\n\n- Pablo / SSE - Service Rocket\n", "comments": [ { "author": "Ken Jacobs", "body": "Thanks for the detailed reply. I am the admin and only user.\n\nHere is some infor attached.![jira1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/346048i8F92AE0548E34999/image-size/large?v=v2&px=999 \"jira1.jpg\")\n" }, { "author": "Ken Jacobs", "body": "I think it was just autocompleting. No third party app involved.\n" } ] } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Jack Brickey", "body": "Hi [@Mitzi Abner](/t5/user/viewprofilepage/user-id/5585179) , can you point me to any documentation regarding the \"add filters\" as it is associated with slack integration? What exactly are you trying to achieve with slack integration? Are you wanting to simply send notifications to a slack channel based on issue create/update in a JWM project or create issues from slack or something else?\n", "comments": [ { "author": "Mitzi Abner", "body": "Hi Jack, I'm looking to filter slack notifications to only Jira tickets that are marked as \"Done\".\n" }, { "author": "Jack Brickey", "body": "FWIW, [here is some documentation](https://support.atlassian.com/jira-software-cloud/docs/use-jira-cloud-for-slack/) for native integration. There are also several addon apps that enhance to capabilities but unsure if you are using any.\n" }, { "author": "Jack Brickey", "body": "I am currently mobile and not where I can get you a screen but when you go to \"manage\" the connection and maybe that is where you are saying you cannot apply filters? In any case I can have a look in about 1h. in the meantime, feel free to share a screenshot of what you were seeing.\n" }, { "author": "Jack Brickey", "body": "Actually I did get a screenshot for you. In your slack channel enter \"/Jira manage\" which should bring up the screen below. From there you should be able to implement as shown. If you do not gain access to this screen then you do not have the necessary permissions.\n\n![IMG_4551.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/345981i6D54DEF26F3E12D2/image-size/large?v=v2&px=999 \"IMG_4551.jpeg\")\n" }, { "author": "Mitzi Abner", "body": "Hi, here is a screenshot of the error messages I am seeing: \n\nThese pop up when I click either of the 2 buttons that I encircled \n![Screenshot 2024-09-06 203953.png](https://community.atlassian.com/t5/image/serverpage/image-id/345982i30A744F1EB4A1ED6/image-size/large?v=v2&px=999 \"Screenshot 2024-09-06 203953.png\")\n" }, { "author": "Jack Brickey", "body": "I am unsure how you got to that screen. Are you trying to connect a slack channel to a Jira project from the slack channel? If you enter \"/jira\" in a slack channel you should see something like this...\n\n![IMG_4552.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/345984iBF0FAB4C5358EE00/image-size/large?v=v2&px=999 \"IMG_4552.jpeg\")\n" }, { "author": "Jack Brickey", "body": "I see, you are coming at it from the Jira side not slack side. Can you attempt from slack?\n" } ] }, { "author": "Shikha Verma", "body": "Hi [@Mitzi Abner](/t5/user/viewprofilepage/user-id/5585179) Welcome to the community! \n\nClick on the \"?\" in the upper right corner and select Contact Support. Then you can raise the ticket to the team. (Check the screenshot for reference) \n\n![Screenshot at Sep 06 17-22-10.png](https://community.atlassian.com/t5/image/serverpage/image-id/345968iC7F2D79355266D86/image-size/large?v=v2&px=999 \"Screenshot at Sep 06 17-22-10.png\")\n", "comments": [ { "author": "Mitzi Abner", "body": "Hello Shikha, thanks for the response. \n\nI checked but it seems like that option is not available for me:\n\n![Screenshot 2024-09-06 195912.png](https://community.atlassian.com/t5/image/serverpage/image-id/345974i9CC57F7013377275/image-size/large?v=v2&px=999 \"Screenshot 2024-09-06 195912.png\")\n\nIs there anything that I'm missing here that needs to be enabled for this, aside from being assigned as project admin?\n\nThanks,\n\nMitzi\n" } ] } ]

[ { "author": "Rishabh Jhawar", "body": "**Hi [@lbj](/t5/user/viewprofilepage/user-id/2645077) ,**\n\nWelcome to the community!\n\nSoftware change management can managed by both Jira and Jira Service Management (JSM). Since you want to have an external access too, JSM is the best option for you as JSM allows external access.\n\n**Regards,**\n\n**Rishabh**\n", "comments": null }, { "author": "Jim Knepley - ReleaseTEAM", "body": "I've seen SCM done with Confluence (mostly for the calendar integration with Jira) and Jira Software workflows. Make an SCM-specific project for documentation and leverage the workflow to satisfy your approval needs. Work up procedures and reports to capture approval timeframes, re-scheduled changes, failed changes, etc.\n\nI would caution you against going too crazy using Jira like this, you'll end up with a burdensome process that nobody uses and work comes to a halt. In my experience, Jira should support a *Change Advisory* process, not *Change Approval*.\n", "comments": null }, { "author": "Gustavo Moraes", "body": "Good morning, [@lbj](/t5/user/viewprofilepage/user-id/2645077)\n\nI believe what you're looking for is JIRA Service Management ([ITSM Software Features \\| Atlassian).](https://www.atlassian.com/software/jira/service-management/features/itsm#change-management)\n\nIf your company has a Dev team, you could integrate JSM and Jira Software, to streamline the information update between your teams.\n\nIf you're looking for more information, check below:\n\nJira Software [Jira \\| Issue \\& Project Tracking Softwar](https://www.atlassian.com/software/jira)[e \\| Atlassian](https://www.atlassian.com/software/jira)\n\nJira Service Management [Revolutionize IT Support with Jira Service Management (atlassian.com)](https://www.atlassian.com/software/jira/service-management)\n\nThanks!\n", "comments": [ { "author": "lbj", "body": "Ok, great advice! Thanks!\n" } ] } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Danut M _StonikByte_", "body": "Hi [@prakhar mishra](/t5/user/viewprofilepage/user-id/5584721),\n\nCould you please detail a bit what info do you want to display in that table, more exactly? Count of issues, sums, percentages, issues - what exactly do you need?\n\nAnyway, if the **Two Dimensional Filter Statistics** of Jira is not helpful, then you could search for an app on Atlassian Marketplace that provides such gadget.\n\nIf you consider the idea of using an app, our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app offers two gadgets that could be helpful for you.\n\n**Pivot Table \\& Pivot Chart gadget** - displays multi-dimensional stats (counts, sums, average, percentages etc) based on multiple fields of the issues from a filter/JQL.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/345823iA4CA302551A86A67/image-size/large?v=v2&px=999 \"image.png\")\n\n**Advanced Issue Filter Formula gadget** - Calculates and displays the result of up to 6 \nmath formulas applied to numeric fields of issues from up to 6 filters or JQLs.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/345824i769198F0AA43C934/image-size/large?v=v2&px=999 \"image.png\")\n\nDanut.\n", "comments": null }, { "author": "Fabio Racobaldo _Herzum_", "body": "Hi [@prakhar mishra](/t5/user/viewprofilepage/user-id/5584721) and welcome,\n\ntry to use Two dimensional filter gadget for this purpose\n\n![Immagine.png](https://community.atlassian.com/t5/image/serverpage/image-id/345757iD908668CF4137610/image-size/large?v=v2&px=999 \"Immagine.png\")\n\nHope this helps,\n\nFabio\n", "comments": [ { "author": "prakhar mishra", "body": "**Hi [@Danut M _StonikByte_](/t5/user/viewprofilepage/user-id/502420)**\n\n**I need to create a table with columns for FY23 and FY24.**\n\n*** ** * ** ***\n\n**Under FY23, there will be 3 columns with 4 rows, named as follows:**\n\n**1. Total issues (JQL: type = \"BUG\" AND createdDate \\>= \"2022/11/01\" AND createdDate \\< \"2023/02/01\")**\n\n**2. Done (JQL)**\n\n**3. NAB (JQL)**\n\n**The rows will represent each quarter (Q1, Q2, Q3, and Q4), with the \\`createdDate\\` varying for each quarter.** **h**\n\n**The same structure will be created for FY24 as well, with the appropriate \\`createdDate\\` ranges for each quarter.**\n" }, { "author": "Danut M _StonikByte_", "body": "Hi [@prakhar mishra](/t5/user/viewprofilepage/user-id/5584721),\n\nThanks for these details.\n\nBy using the **Pivot Table \\& Pivot Chart gadget** offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app you can get a statistic like this which may suit your needs to a great extent.\n\nYou can have two tables like this: one for FY2023, one for FY2024. Or, you can have them both in one gadget.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/345829iC7CF5181BED7D9A4/image-size/large?v=v2&px=999 \"image.png\")\n\nThe gadget can display quarters of createdDate but it supports only one filter. So to get this, you'll have to configure it with a filter that returns all the issues from FY2023 and then to get stats by Status or Status Category as in my example.\n\nIf you need any help or have more questions, feel free to contact us at [email protected]\n\nDanut.\n" } ] } ]

[ "cloud" ]

[ { "author": "Trudy Claspill", "body": "Hello [@Alanis_ Hans](/t5/user/viewprofilepage/user-id/5454426)\n\nHow are the issues linked? Is HA11-4 linked to HA11-2 or to HA11-3?\n\nThe rule you have written will change only the issues that are directly linked to the trigger issue - HA11-2.\n\nIf your issues are linked in a chain, then on the Rule Details page you need to check this box:\n\n![Screenshot 2024-09-04 at 7.11.26?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/345674i9374EA4AA7E58AC0/image-size/large?v=v2&px=999 \"Screenshot 2024-09-04 at 7.11.26?PM.png\")\n\nThen the update of HA11-3 will cause the rule to be triggered again for HA11-3 and update the issues linked to HA11-3, and so on through the chain of linked issues.\n\n**However** this sort of trigger-itself action is limited to 10 such executions. If you have more than 10 issues in the chain additional actions have to be taken to address that.\n", "comments": [ { "author": "Alanis_ Hans", "body": "Thanks [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) . Selecting that checkbox fixed the issue. \nNow, to answer your questions. \nYes HA11-5 is linked to HA11-4 \nHA11-4 is linked to HA11-3 \nHA11-3 is linked to HA11-2....and so on. \n\nI didn't know this type of trigger is limited to 10 execution. This will be a problem for me as I have 180 issues in my project, all linked as I mentioned above. \nWhat I want to do is that if I change the Start Date of any of the issues, I want the chain of linked issues to be updated. \n\nIs there a different way to achieve this?\n" } ] }, { "author": "Jack Brickey", "body": "What does the audit log show? Could I see the screenshot of HA11-2 detailed issue view?\n", "comments": [ { "author": "Alanis_ Hans", "body": "[@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) , Thanks for your response. I saw [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) 's comment and his suggestion fixed my problem. But now I have the other issue with needing this to execute to all my 180 issues.\n" } ] } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Mohanraj Thangamuthu", "body": "Hello, Good day. One option that I could think of is to use smart commits with Github and add comments. <https://support.atlassian.com/jira-cloud-administration/docs/enable-smart-commits/>\n", "comments": null } ]

[ { "author": "Trudy Claspill", "body": "Ol?,\n\nBem-vindo ? comunidade Atlassian.\n\nExatamente quais etapas voc? est? usando para criar uma tarefa repetitiva?\n\n---\n\nHello,\n\nWelcome to the Atlassian community.\n\nExactly what steps are you using to create a repeating task?\n> When I create a repeat of tasks, why doesn't it appear on the calendar for the next few months?\n>\n> Hello, when I include a repeating card it does not generate it for viewing in the next few months. Is there any way to change this?\n", "comments": null } ]

[ { "author": "Mohamed Benziane", "body": "Hi,\n\nCan you make sure that this user has a confluence licence ?\n", "comments": null } ]

[ "cloud", "confluence" ]

[ { "author": "Luka Hummel - codefortynine", "body": "Hi [@Maik Pomp](/t5/user/viewprofilepage/user-id/2729077)\n\nTo solve your issue, you could consider using our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2801799), which allows for cloning issues with customizable settings, including preserving parent-child relationships. With it, you can ensure that the newly created issues retain the links to the original parent issue. This could be set up to work during your workflow transitions with a [Deep Clone post function](https://documentation.codefortynine.com/deep-clone-for-jira/workflow-post-functions-and-jira-automation?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2801799), maintaining clarity between subtasks and parents, even after cloning.\n", "comments": [ { "author": "Maik Pomp", "body": "We're still using Datacenter and i don't see this changing anytime soon :/\n" } ] } ]

[ { "author": "Mohanraj Thangamuthu", "body": "Hello, Good day. Kindly let us know whether you are using JSM project or different project template ?\n", "comments": null } ]

[ { "author": "evan_dickson", "body": "I've tried components, but failed. I was able to create them, but the Zephyr plugin only allows 1 component to be linked to a test (and my need for labels, or a substitute for them, is to sort/filter/organize tests).\n\nAny chance that any of y'all have found a way to make Zephyr allow linking to n components instead of just 1 component?\n", "comments": null }, { "author": "Marion Richardson", "body": "This is a really helpful topic thank you. Something I need to sort for our \\>80 projects. I am just learning about the screen config so that is also an action on me.\n", "comments": null }, { "author": "Lee Stanton", "body": "To create labels that apply only to your project without affecting others, consider using **components** or **custom fields** rather than global labels. Components are project-specific and can help organize work within your project.\n\nSince you're using a company-managed project, you can:\n\n1. Go to **Project Settings** \\> **Components**, and create components that can be specific to your project.\n2. If you've already created a custom field, you may need to ensure it's correctly associated with the screen for your issue types (Epic, Bug, Story, Task) within your project. Go to **Project Settings** \\> **Screens**, and make sure the custom field is added to the appropriate screen.\n\nNo need for a custom issue type unless you have very specific needs.\n", "comments": null }, { "author": "Sebastian Krzewi?ski", "body": "Hi [@evan_dickson](/t5/user/viewprofilepage/user-id/5583066)\n\nBy default if you will ad label it will be visible for all projects. To have something more unique to your project the best will be to use components or create custom field/use existing one with context set to your project.\n\nRegards,\n\nSeba\n", "comments": null } ]

[ "cloud", "jira-work-management-cloud" ]

[ { "author": "Lisa Forstberg", "body": "Hi [@Yingyi](/t5/user/viewprofilepage/user-id/5366602) ,\n\nBig picture has a lot of configuration that you can control and some that you can't. The [documentation](https://appfire.atlassian.net/wiki/spaces/DLP/pages/298288087/Column+View#Aggregated-box-status) is extensive :-D\n\nIn Jira the statuses are of three categorys: Grey = Todo, Blue = in progress, Green = Done (not a big picture config, this is base Jira)\n\nYour 53 % progress in Big picture is a representation based on the status categories. 53% of the scope is in a status category Done (= green).\n\nGenerally the green status should signal \"nothing left to do\". Done, complete, closed etc. When you build up a workflow and create statuses you also need to decide the category of the status and the order of the statuses. If you have a green status in \"the middle\" of a workflow and a step out of if to a blue again it will have an effect on the roll up of status. Is perhaps the action to \"grant\" as status change?\n\nI am interested in the figure 7 in your columns. Is that a calculated value? Based on what conditions?\n\nbr\n\nLisa\n", "comments": [ { "author": "Yingyi", "body": "Hi Lisa,\n\nso you mean for the jira tasks, the overview count on the color rather than the status I put to done? I mean, I change the color to yellow, but I put the jira status to done, it won't be count as done?\n" }, { "author": "Lisa Forstberg", "body": "Hi,\n\nthere is no yellow only green-blue-grey ;-) but yes, in theory you can assign the DONE status to a grey or blue colour, ie a different category Giving your statuses a color is managed globally for the whole site. A status can only have one color.\n\nif you don't agree that 53% is done then I recommend you to look att the underlying workflow. if you have a lot of green statuses signalling work not being complete, either liaise and agree with all other users using the status to change the colour (ie category) of the status OR change your workflow to use other statuses that fits your way of working.\n\nbr\n\nLisa\n" } ] }, { "author": "YY Brother", "body": "Hi [@Yingyi](/t5/user/viewprofilepage/user-id/5366602)\n\nMay I know what is 'big picture' and 'grant'? If possible, please attach the screenshots to show your question.\n\nThanks,\n\nYY?\n", "comments": [ { "author": "Yingyi", "body": "the screenshot comes from same project\n\n![Weixin Screenshot_20240902153509.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345031i37FABE3717F6400B/image-size/large?v=v2&px=999 \"Weixin Screenshot_20240902153509.jpg\")![Weixin Screenshot_20240902153657.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345030i4F6B63F9316B5238/image-size/large?v=v2&px=999 \"Weixin Screenshot_20240902153657.jpg\")\n" }, { "author": "Yingyi", "body": "![Weixin Screenshot_20240902161638.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345034iB4344FB9048000B2/image-size/large?v=v2&px=999 \"Weixin Screenshot_20240902161638.jpg\")![Weixin Screenshot_20240902161658.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/345035i300E253C58723606/image-size/large?v=v2&px=999 \"Weixin Screenshot_20240902161658.jpg\")\n" } ] } ]

[ "big-picture", "cloud", "jira-work-management-cloud" ]