Age
int64
19
80
Avg Monthly GB Download
int64
0
85
Avg Monthly Long Distance Charges
float64
0
50
Churn
int64
0
1
Churn Category
stringclasses
5 values
Churn Reason
stringclasses
20 values
Churn Score
int64
5
96
City
stringlengths
3
22
CLTV
int64
2k
6.5k
Contract
stringclasses
3 values
Country
stringclasses
1 value
Customer ID
stringlengths
10
10
Customer Status
stringclasses
3 values
Dependents
int64
0
1
Device Protection Plan
int64
0
1
Gender
stringclasses
2 values
Internet Service
int64
0
1
Internet Type
stringclasses
3 values
Lat Long
stringlengths
18
22
Latitude
float64
32.6
42
Longitude
float64
-124.3
-114.19
Married
int64
0
1
Monthly Charge
float64
18.3
119
Multiple Lines
int64
0
1
Number of Dependents
int64
0
8
Number of Referrals
int64
0
11
Offer
stringclasses
5 values
Online Backup
int64
0
1
Online Security
int64
0
1
Paperless Billing
int64
0
1
Partner
int64
0
1
Payment Method
stringclasses
3 values
Phone Service
int64
0
1
Population
int64
11
105k
Premium Tech Support
int64
0
1
Quarter
stringclasses
1 value
Referred a Friend
int64
0
1
Satisfaction Score
int64
1
5
Senior Citizen
int64
0
1
State
stringclasses
1 value
Streaming Movies
int64
0
1
Streaming Music
int64
0
1
Streaming TV
int64
0
1
Tenure in Months
int64
1
72
Total Charges
float64
18.8
8.67k
Total Extra Data Charges
int64
0
150
Total Long Distance Charges
float64
0
3.56k
Total Refunds
float64
0
49.8
Total Revenue
float64
21.4
12k
Under 30
int64
0
1
Unlimited Data
int64
0
1
Zip Code
stringlengths
5
5
41
15
19.6
0
null
null
46
Oakland
5,905
Two Year
United States
8454-AATJP
Stayed
0
1
Female
1
Fiber Optic
37.80707, -122.297401
37.80707
-122.297401
0
115.05
1
0
0
Offer A
1
1
0
0
Credit Card
1
21,054
1
Q3
0
3
0
California
1
1
1
72
8,405
0
1,411.2
0
9,816.2
0
1
94607
71
10
13.36
0
null
null
34
Manchester
4,204
Two Year
United States
7524-VRLPL
Stayed
0
1
Male
1
Cable
38.966713, -123.586412
38.966713
-123.586412
0
74.1
1
0
0
Offer A
0
1
0
0
Credit Card
1
586
1
Q3
0
3
1
California
1
1
0
69
5,031
0
921.84
0
5,952.84
0
1
95459
48
21
27.24
1
Attitude
Attitude of service provider
87
Solvang
5,102
Month-to-Month
United States
0156-FVPTA
Churned
0
0
Male
1
DSL
34.624399, -120.137875
34.624399
-120.137875
1
54.2
0
0
1
Offer D
0
1
1
1
Bank Withdrawal
1
7,958
1
Q3
1
2
0
California
0
0
0
22
1,152.7
0
599.28
0
1,751.98
0
1
93463
71
11
18.23
0
null
null
71
Olympic Valley
6,214
Two Year
United States
7426-WEIJX
Stayed
1
0
Male
1
Fiber Optic
39.191797, -120.212401
39.191797
-120.212401
1
80.95
1
1
10
null
0
1
1
1
Bank Withdrawal
1
942
0
Q3
1
4
1
California
0
0
0
60
4,859.1
0
1,093.8
49.53
5,903.37
0
1
96146
74
0
27.95
1
Attitude
Attitude of support person
83
Fellows
5,432
Month-to-Month
United States
4160-AMJTL
Churned
0
0
Female
0
null
35.215731, -119.57013
35.215731
-119.57013
0
19.65
0
0
0
null
0
0
0
0
Bank Withdrawal
1
626
0
Q3
0
2
1
California
0
0
0
8
164.3
0
223.6
0
387.9
0
0
93224
37
19
0
0
null
null
32
West Hills
4,043
One Year
United States
4115-UMJFQ
Stayed
0
1
Male
1
DSL
34.199787, -118.68493
34.199787
-118.68493
0
35.75
0
0
0
null
1
0
1
0
Bank Withdrawal
0
23,637
0
Q3
0
5
0
California
0
0
0
69
2,492.25
150
0
0
2,642.25
0
0
91307
20
82
43.47
1
Competitor
Competitor made better offer
91
San Diego
6,117
One Year
United States
0877-SDMBN
Churned
0
1
Female
1
Fiber Optic
32.886925, -117.152162
32.886925
-117.152162
0
103.95
1
0
0
null
0
1
1
0
Bank Withdrawal
1
74,232
0
Q3
0
3
0
California
1
1
1
54
5,639.05
0
2,347.38
0
7,986.43
1
1
92126
50
12
29.72
0
null
null
20
Aguanga
6,316
One Year
United States
3957-HHLMR
Stayed
0
0
Female
1
DSL
33.482243, -116.827173
33.482243
-116.827173
1
65.2
1
0
1
Offer A
0
1
0
1
Bank Withdrawal
1
2,433
0
Q3
1
3
0
California
1
1
0
70
4,543.15
0
2,080.4
0
6,623.55
0
1
92536
60
19
44.05
0
null
null
35
Smartville
5,282
Month-to-Month
United States
3644-QXEHN
Stayed
1
1
Male
1
Fiber Optic
39.176595, -121.291692
39.176595
-121.291692
1
97
0
1
1
Offer D
0
0
0
1
Bank Withdrawal
1
963
0
Q3
1
3
0
California
1
1
1
13
1,334.45
0
572.65
0
1,907.1
0
1
95977
42
30
39.03
1
Competitor
Competitor made better offer
80
San Diego
5,055
Month-to-Month
United States
9689-PTNPG
Churned
0
0
Male
1
Fiber Optic
32.886925, -117.152162
32.886925
-117.152162
0
80.25
0
0
0
Offer E
0
0
1
0
Bank Withdrawal
1
74,232
0
Q3
0
1
0
California
0
0
1
2
144.55
10
78.06
0
232.61
0
0
92126
43
16
5.52
0
null
null
51
Weott
3,315
Month-to-Month
United States
7356-IWLFW
Stayed
1
0
Male
1
Fiber Optic
40.310119, -123.909449
40.310119
-123.909449
1
80
1
1
1
Offer B
1
0
1
1
Bank Withdrawal
1
270
0
Q3
1
5
0
California
0
0
0
46
3,769.7
0
253.92
0
4,023.62
0
1
95571
24
73
41.21
0
null
null
22
Rosamond
4,259
Two Year
United States
8823-RLPWL
Stayed
0
1
Female
1
Fiber Optic
34.903052, -118.411251
34.903052
-118.411251
1
110.65
1
0
5
Offer A
1
1
1
1
Credit Card
1
14,931
0
Q3
1
4
0
California
1
1
1
72
8,065.65
0
2,967.12
0
11,032.77
1
1
93560
36
5
27.88
0
null
null
24
Carpinteria
6,432
One Year
United States
9107-UKCKY
Stayed
0
1
Male
1
DSL
34.441398, -119.513163
34.441398
-119.513163
1
79.8
1
0
7
Offer B
1
0
1
1
Bank Withdrawal
1
17,409
0
Q3
1
5
0
California
1
1
1
61
4,914.8
70
1,700.68
0
6,685.48
0
0
93013
49
0
25.4
1
Price
Long distance charges
87
Cerritos
5,398
One Year
United States
3705-PSNGL
Churned
0
0
Male
0
null
33.8681, -118.067402
33.8681
-118.067402
0
20.4
0
0
0
Offer B
0
0
1
0
Bank Withdrawal
1
51,556
0
Q3
0
3
0
California
0
0
0
45
930.45
0
1,143
0
2,073.45
0
0
90703
64
27
2.67
0
null
null
68
Northridge
4,584
One Year
United States
8294-UIMBA
Stayed
0
0
Female
1
Fiber Optic
34.236683, -118.517588
34.236683
-118.517588
0
94.4
0
0
0
null
0
0
1
0
Bank Withdrawal
1
32,307
1
Q3
0
5
0
California
1
1
1
30
2,638.1
0
80.1
0
2,718.2
0
1
91325
64
11
36.15
0
null
null
67
Walnut Creek
3,571
One Year
United States
7163-OCEQI
Stayed
1
1
Male
1
DSL
37.900662, -122.052782
37.900662
-122.052782
1
78.65
1
2
6
null
0
0
1
1
Credit Card
1
40,917
1
Q3
1
3
0
California
1
1
1
22
1,663.75
0
795.3
0
2,459.05
0
1
94596
29
73
31.97
0
null
null
58
Los Banos
4,111
Two Year
United States
2798-NYLMZ
Stayed
0
1
Male
1
Fiber Optic
36.995162, -120.955099
36.995162
-120.955099
1
108.55
1
0
10
Offer A
0
1
1
1
Credit Card
1
29,124
1
Q3
1
3
0
California
1
1
1
71
7,616
0
2,269.87
0
9,885.87
1
1
93635
63
0
3.14
0
null
null
46
Oxnard
3,413
Two Year
United States
8215-NGSPE
Stayed
1
0
Female
0
null
34.18454, -119.224666
34.18454
-119.224666
1
20
0
1
3
Offer B
0
0
0
1
Credit Card
1
25,322
0
Q3
1
3
0
California
0
0
0
42
833.55
0
131.88
0
965.43
0
0
93035
49
53
0
0
null
null
47
Los Angeles
5,498
Two Year
United States
3704-IEAXF
Stayed
1
0
Female
1
DSL
34.044271, -118.185237
34.044271
-118.185237
1
53.65
0
3
9
null
1
0
0
1
Credit Card
0
55,668
1
Q3
1
3
0
California
1
1
1
72
3,784
0
0
0
3,784
0
1
90063
39
7
31.88
1
Price
Long distance charges
71
Stockton
3,567
Month-to-Month
United States
9837-BMCLM
Churned
0
0
Male
1
Fiber Optic
37.959706, -121.287669
37.959706
-121.287669
0
78.5
0
0
0
null
0
0
1
0
Bank Withdrawal
1
7,071
0
Q3
0
2
0
California
0
0
1
3
242.05
0
95.64
0
337.69
0
1
95202
64
23
32.49
1
Competitor
Competitor had better devices
67
Sunol
5,546
Month-to-Month
United States
4873-ILOLJ
Churned
0
0
Male
1
Fiber Optic
37.587494, -121.862856
37.587494
-121.862856
0
90.35
0
0
0
null
0
0
1
0
Bank Withdrawal
1
790
0
Q3
0
1
0
California
1
1
1
24
2,238.5
0
779.76
0
3,018.26
0
1
94586
32
18
49.26
0
null
null
58
Chester
4,736
Two Year
United States
0572-ZJKLT
Stayed
1
1
Female
1
Fiber Optic
40.243494, -121.154733
40.243494
-121.154733
1
99.65
1
1
10
Offer B
0
1
0
1
Credit Card
1
2,664
1
Q3
1
3
0
California
1
1
0
46
4,630.2
0
2,265.96
9.35
6,886.81
0
1
96020
39
15
42.62
0
null
null
40
San Jose
4,172
One Year
United States
6599-GZWCM
Stayed
0
0
Female
1
Fiber Optic
37.305622, -122.000887
37.305622
-122.000887
0
74.65
0
0
0
null
1
0
1
0
Credit Card
1
37,570
0
Q3
0
5
0
California
0
0
0
13
966.25
0
554.06
0
1,520.31
0
1
95129
27
47
0
0
null
null
29
Georgetown
5,040
One Year
United States
1929-ZCBHE
Stayed
1
1
Male
1
DSL
38.9386, -120.785514
38.9386
-120.785514
1
40.3
0
1
7
Offer B
0
1
0
1
Bank Withdrawal
0
2,723
1
Q3
1
3
0
California
0
0
0
47
1,794.8
0
0
0
1,794.8
1
1
95634
21
71
14.19
0
null
null
57
San Francisco
4,773
Two Year
United States
9031-ZVQPT
Stayed
0
1
Male
1
Fiber Optic
37.794487, -122.42227
37.794487
-122.42227
1
108.2
1
0
10
null
1
0
1
1
Bank Withdrawal
1
56,330
1
Q3
1
4
0
California
1
1
1
72
7,840.6
0
1,021.68
0
8,862.28
1
1
94109
59
26
12.3
0
null
null
73
Caruthers
3,012
Month-to-Month
United States
2202-OUTMO
Stayed
0
0
Female
1
DSL
36.5276, -119.865999
36.5276
-119.865999
1
60.85
1
0
5
null
0
1
1
1
Bank Withdrawal
1
5,446
1
Q3
1
4
0
California
0
0
0
34
2,003.6
0
418.2
0
2,421.8
0
1
93609
50
0
7.31
0
null
null
30
North Fork
4,910
One Year
United States
2466-FCCPT
Stayed
1
0
Female
0
null
37.244307, -119.470256
37.244307
-119.470256
1
19.7
0
3
7
null
0
0
0
1
Bank Withdrawal
1
3,376
0
Q3
1
5
0
California
0
0
0
20
395.6
0
146.2
0
541.8
0
0
93643
63
22
48.31
1
Attitude
Attitude of service provider
65
Plymouth
4,879
Month-to-Month
United States
6595-COKXZ
Churned
0
0
Female
1
Cable
38.489273, -120.891614
38.489273
-120.891614
0
44.45
0
0
0
Offer E
0
0
1
0
Mailed Check
1
2,220
0
Q3
0
3
0
California
0
0
0
1
44.45
0
48.31
0
92.76
0
1
95669
61
7
14.67
0
null
null
73
Los Angeles
4,479
Two Year
United States
9959-WOFKT
Stayed
0
1
Male
1
Fiber Optic
34.049841, -118.33846
34.049841
-118.33846
0
106.7
1
0
0
null
0
1
0
0
Bank Withdrawal
1
67,520
0
Q3
0
3
0
California
1
1
1
71
7,382.25
0
1,041.57
0
8,423.82
0
1
90019
54
4
45.8
0
null
null
56
Dorris
4,334
Month-to-Month
United States
4672-FOTSD
Stayed
0
0
Male
1
DSL
41.949216, -122.050062
41.949216
-122.050062
0
67.25
1
0
0
Offer D
1
1
1
0
Bank Withdrawal
1
1,162
1
Q3
0
3
0
California
0
0
0
12
832.3
0
549.6
0
1,381.9
0
1
96023
48
25
37.79
1
Competitor
Competitor offered higher download speeds
75
Willows
2,269
Month-to-Month
United States
0587-DMGBH
Churned
0
0
Female
1
Cable
39.493991, -122.286363
39.493991
-122.286363
0
49.85
0
0
0
null
0
1
1
0
Bank Withdrawal
1
8,812
0
Q3
0
3
0
California
0
0
0
8
365.55
10
302.32
13.01
664.86
0
0
95988
51
30
30.52
1
Other
Don't know
80
Irvine
5,679
Month-to-Month
United States
9282-IZGQK
Churned
0
0
Female
1
Fiber Optic
33.643095, -117.810896
33.643095
-117.810896
0
85
1
0
0
Offer E
0
0
1
0
Bank Withdrawal
1
41,062
0
Q3
0
3
0
California
1
1
0
1
85
0
30.52
0
115.52
0
1
92612
56
28
25.3
0
null
null
79
Lincoln
3,282
Month-to-Month
United States
7036-ZZKBD
Stayed
0
1
Male
1
Cable
38.922812, -121.312005
38.922812
-121.312005
1
66.4
0
0
7
Offer C
0
0
1
1
Credit Card
1
15,286
1
Q3
1
4
0
California
1
1
0
31
2,019.8
0
784.3
0
2,804.1
0
1
95648
68
4
26.11
1
Competitor
Competitor had better devices
76
Buena Park
5,394
Month-to-Month
United States
7156-MHUGY
Churned
0
0
Male
1
Fiber Optic
33.874224, -117.993368
33.874224
-117.993368
0
90.5
0
0
0
null
0
0
1
0
Bank Withdrawal
1
33,528
0
Q3
0
1
1
California
1
1
1
13
1,201.15
140
339.43
29.84
1,650.74
0
0
90621
53
13
0
0
null
null
63
San Leandro
5,750
Month-to-Month
United States
8756-RDDLT
Stayed
0
0
Female
1
Cable
37.717196, -122.159338
37.717196
-122.159338
0
44.95
0
0
0
null
1
0
0
0
Bank Withdrawal
0
41,871
1
Q3
0
3
0
California
1
1
0
68
3,085.35
0
0
0
3,085.35
0
1
94577
80
5
42.91
1
Competitor
Competitor offered more data
83
Los Angeles
2,571
Month-to-Month
United States
0818-OCPZO
Churned
0
0
Male
1
Fiber Optic
33.927254, -118.249826
33.927254
-118.249826
0
81.45
1
0
0
null
1
0
1
0
Bank Withdrawal
1
38,128
0
Q3
0
3
1
California
0
0
0
27
2,122.05
0
1,158.57
0
3,280.62
0
1
90059
20
52
8.48
0
null
null
57
Downieville
2,278
Month-to-Month
United States
6416-YJTTB
Stayed
0
1
Male
1
Fiber Optic
39.578792, -120.780786
39.578792
-120.780786
0
79.5
0
0
0
Offer D
0
1
1
0
Bank Withdrawal
1
404
0
Q3
0
4
0
California
0
0
0
11
795.65
0
93.28
0
888.93
1
1
95936
35
76
48.04
0
null
null
60
Oregon House
6,399
One Year
United States
1150-FTQGN
Stayed
1
0
Female
1
Fiber Optic
39.342587, -121.249833
39.342587
-121.249833
1
94.15
1
3
1
Offer B
1
1
0
1
Bank Withdrawal
1
1,519
0
Q3
1
4
0
California
0
0
1
60
5,811.8
0
2,882.4
0
8,694.2
0
1
95962
49
0
8.91
0
null
null
21
Richmond
4,671
Two Year
United States
2632-TACXW
Stayed
0
0
Female
0
null
37.945288, -122.383941
37.945288
-122.383941
1
23.65
1
0
4
null
0
0
0
1
Bank Withdrawal
1
28,450
0
Q3
1
4
0
California
0
0
0
62
1,416.75
0
552.42
0
1,969.17
0
0
94801
32
0
31.7
0
null
null
60
Clearlake
4,821
Two Year
United States
4804-NCPET
Stayed
1
0
Male
0
null
38.965804, -122.631779
38.965804
-122.631779
1
20.2
0
3
3
null
0
0
0
1
Credit Card
1
13,485
0
Q3
1
3
0
California
0
0
0
19
387.4
0
602.3
0
989.7
0
0
95422
45
57
26.66
0
null
null
48
Danville
4,970
Month-to-Month
United States
5651-YLPRD
Stayed
1
0
Female
1
Fiber Optic
37.815459, -121.977203
37.815459
-121.977203
1
86.1
0
3
7
null
1
0
1
1
Bank Withdrawal
1
32,873
0
Q3
1
5
0
California
0
0
1
32
2,723.75
130
853.12
0
3,706.87
0
0
94526
41
15
41.83
0
null
null
35
Keene
5,357
Month-to-Month
United States
3503-TYDAY
Stayed
0
0
Female
1
Fiber Optic
35.214982, -118.59049
35.214982
-118.59049
1
80.45
1
0
7
Offer B
1
0
0
1
Bank Withdrawal
1
1,436
0
Q3
1
4
0
California
0
0
0
43
3,398.9
0
1,798.69
0
5,197.59
0
1
93531
37
24
46.18
0
null
null
56
San Rafael
5,344
One Year
United States
4869-EPIUS
Stayed
0
0
Male
1
Fiber Optic
37.972662, -122.491452
37.972662
-122.491452
1
80.9
0
0
3
null
0
0
1
1
Bank Withdrawal
1
40,239
0
Q3
1
5
0
California
1
1
0
56
4,557.5
0
2,586.08
0
7,143.58
0
1
94901
63
27
6.43
0
null
null
45
Santa Maria
5,286
Month-to-Month
United States
9822-OAOVB
Joined
0
0
Female
1
DSL
34.818227, -120.418784
34.818227
-120.418784
0
55.45
0
0
0
Offer E
0
0
1
0
Bank Withdrawal
1
37,364
0
Q3
0
4
0
California
1
1
0
1
55.45
10
6.43
0
71.88
0
0
93455
59
0
9.61
0
null
null
65
Anaheim
3,007
Month-to-Month
United States
2640-LYMOV
Joined
0
0
Male
0
null
33.818, -117.974404
33.818
-117.974404
0
19.65
0
0
0
Offer E
0
0
1
0
Credit Card
1
81,333
0
Q3
0
4
0
California
0
0
0
2
38.8
0
19.22
0
58.02
0
0
92804
36
26
25.16
0
null
null
43
Rio Nido
4,732
Two Year
United States
2211-RMNHO
Stayed
1
1
Female
1
Cable
38.522328, -122.97932
38.522328
-122.97932
1
85.3
1
2
1
null
1
0
0
1
Bank Withdrawal
1
298
1
Q3
1
4
0
California
1
1
1
68
5,560
0
1,710.88
0
7,270.88
0
1
95471
23
0
22.08
0
null
null
25
Marina
5,418
One Year
United States
9066-QRSDU
Stayed
0
0
Female
0
null
36.689582, -121.758398
36.689582
-121.758398
1
26.3
1
0
7
Offer A
0
0
1
1
Bank Withdrawal
1
21,759
0
Q3
1
4
0
California
0
0
0
69
1,763.55
0
1,523.52
0
3,287.07
1
0
93933
54
52
47.06
0
null
null
44
Santa Ysabel
5,756
Month-to-Month
United States
2075-RMJIK
Stayed
1
0
Female
1
Cable
33.174725, -116.743329
33.174725
-116.743329
1
49.4
0
3
3
null
0
1
1
1
Mailed Check
1
1,143
0
Q3
1
4
0
California
0
0
0
5
232.55
10
235.3
0
477.85
0
0
92070
57
2
0
0
null
null
29
Hanford
2,038
Month-to-Month
United States
7421-ZLUPA
Stayed
0
0
Female
1
DSL
36.29223, -119.622676
36.29223
-119.622676
0
29.25
0
0
0
null
1
0
1
0
Credit Card
0
53,204
0
Q3
0
3
0
California
0
0
0
8
226.95
0
0
0
226.95
0
1
93230
42
14
41.18
1
Competitor
Competitor made better offer
90
Temecula
3,051
Month-to-Month
United States
7314-OXENN
Churned
0
0
Male
1
Fiber Optic
33.507255, -117.029473
33.507255
-117.029473
0
82
1
0
0
null
1
0
1
0
Bank Withdrawal
1
46,171
0
Q3
0
3
0
California
0
0
0
2
184.65
0
82.36
0
267.01
0
1
92592
29
46
13.04
1
Competitor
Competitor made better offer
65
San Francisco
5,341
Month-to-Month
United States
3066-RRJIO
Churned
0
0
Female
1
Fiber Optic
37.722302, -122.491129
37.722302
-122.491129
0
69.95
0
0
0
Offer E
0
0
1
0
Credit Card
1
26,297
0
Q3
0
3
0
California
0
0
0
1
69.95
0
13.04
0
82.99
1
1
94132
80
27
11.55
0
null
null
20
Palo Alto
6,335
One Year
United States
7629-WFGLW
Stayed
0
1
Female
1
Fiber Optic
37.444314, -122.149996
37.444314
-122.149996
1
95.65
1
0
10
Offer B
1
1
0
1
Bank Withdrawal
1
16,198
1
Q3
1
3
1
California
0
0
0
56
5,471.75
0
646.8
21.71
6,096.84
0
1
94301
19
82
4.39
0
null
null
45
Rocklin
4,695
One Year
United States
5678-VFNEQ
Stayed
0
1
Female
1
Fiber Optic
38.7904, -121.236973
38.7904
-121.236973
1
104.1
1
0
8
Offer A
0
1
1
1
Credit Card
1
21,510
0
Q3
1
4
0
California
1
1
1
71
7,412.25
0
311.69
0
7,723.94
1
1
95677
71
18
26.49
0
null
null
38
Upland
3,202
One Year
United States
5913-INRQV
Stayed
0
0
Male
1
Fiber Optic
34.105493, -117.660934
34.105493
-117.660934
1
90.15
0
0
7
null
0
1
0
1
Credit Card
1
48,827
1
Q3
1
3
1
California
0
0
1
34
3,128.8
0
900.66
0
4,029.46
0
1
91786
41
29
33.22
0
null
null
32
San Pedro
3,517
One Year
United States
7047-FWEYA
Stayed
0
0
Female
1
Fiber Optic
33.736387, -118.284363
33.736387
-118.284363
1
103.15
1
0
3
Offer B
1
0
1
1
Bank Withdrawal
1
58,639
1
Q3
1
3
0
California
1
1
1
46
4,594.65
130
1,528.12
0
6,252.77
0
0
90731
26
52
0
1
Competitor
Competitor offered higher download speeds
88
Avenal
2,802
Month-to-Month
United States
3815-SLMEF
Churned
0
0
Female
1
Cable
35.916943, -120.129921
35.916943
-120.129921
0
34.25
0
0
0
Offer E
0
1
0
0
Mailed Check
0
14,697
1
Q3
0
1
0
California
0
0
0
3
139.35
0
0
0
139.35
1
1
93204
19
59
0
0
null
null
49
Cloverdale
4,161
One Year
United States
3417-TSCIC
Stayed
0
0
Male
1
DSL
38.801936, -122.938935
38.801936
-122.938935
0
24.85
0
0
0
null
0
0
1
0
Credit Card
0
9,210
0
Q3
0
5
0
California
0
0
0
29
788.05
0
0
0
788.05
1
1
95425
51
19
12.13
1
Competitor
Competitor had better devices
90
Glencoe
4,548
Month-to-Month
United States
4603-JANFB
Churned
0
0
Male
1
Fiber Optic
38.358464, -120.579304
38.358464
-120.579304
0
69.85
0
0
0
Offer E
0
0
1
0
Bank Withdrawal
1
21
0
Q3
0
1
0
California
0
0
0
1
69.85
0
12.13
0
81.98
0
1
95232
71
11
4.89
1
Price
Price too high
70
Gardena
5,795
Month-to-Month
United States
5178-LMXOP
Churned
0
0
Male
1
Fiber Optic
33.876482, -118.284077
33.876482
-118.284077
1
95.1
1
0
1
null
0
0
1
1
Bank Withdrawal
1
9,960
0
Q3
1
1
1
California
1
0
1
1
95.1
0
4.89
0
99.99
0
1
90248
53
28
15.09
0
null
null
75
Los Angeles
2,191
Month-to-Month
United States
5447-VYTKW
Stayed
0
0
Male
1
Cable
34.037251, -118.423573
34.037251
-118.423573
0
53.45
0
0
0
null
0
1
0
0
Credit Card
1
24,505
1
Q3
0
3
0
California
0
0
0
27
1,461.45
0
407.43
0
1,868.88
0
1
90064
47
2
24.76
1
Attitude
Attitude of service provider
80
Lompoc
4,193
Month-to-Month
United States
5229-PRWKT
Churned
0
0
Male
1
Fiber Optic
34.757477, -120.550507
34.757477
-120.550507
0
86.55
1
0
0
Offer E
0
0
1
0
Bank Withdrawal
1
6,165
0
Q3
0
3
0
California
1
1
0
8
649.65
0
198.08
0
847.73
0
1
93437
29
59
33.98
0
null
null
59
Nubieber
4,163
Month-to-Month
United States
7966-YOTQW
Stayed
0
0
Male
1
DSL
41.082472, -121.195215
41.082472
-121.195215
0
54.5
1
0
0
null
0
1
1
0
Credit Card
1
240
0
Q3
0
4
0
California
0
0
0
10
568.2
0
339.8
0
908
1
1
96068
40
0
44.68
0
null
null
36
San Diego
3,753
Two Year
United States
8450-LUGUK
Stayed
1
0
Female
0
null
32.747484, -117.166877
32.747484
-117.166877
1
24.1
1
1
5
null
0
0
1
1
Bank Withdrawal
1
30,202
0
Q3
1
4
0
California
0
0
0
37
861.85
0
1,653.16
0
2,515.01
0
0
92103
70
30
16.85
1
Attitude
Attitude of support person
94
San Luis Obispo
3,320
Month-to-Month
United States
0875-CABNR
Churned
0
1
Female
1
Fiber Optic
35.233745, -120.626442
35.233745
-120.626442
0
84.6
0
0
0
null
0
0
1
0
Credit Card
1
27,047
0
Q3
0
3
1
California
1
1
0
10
865.55
0
168.5
0
1,034.05
0
1
93401
19
52
40.96
0
null
null
24
Mc Farland
4,171
Month-to-Month
United States
2458-EOMRE
Stayed
0
1
Female
1
DSL
35.666886, -119.186717
35.666886
-119.186717
0
64.05
0
0
0
Offer D
0
1
0
0
Bank Withdrawal
1
10,781
0
Q3
0
4
0
California
1
1
0
11
733.95
90
450.56
0
1,274.51
1
0
93250
60
13
32.43
1
Dissatisfaction
Product dissatisfaction
65
Hinkley
4,167
Month-to-Month
United States
2959-MJHIC
Churned
0
0
Male
1
Fiber Optic
34.983808, -117.239306
34.983808
-117.239306
1
80.35
0
0
3
null
0
0
1
1
Bank Withdrawal
1
1,933
0
Q3
1
1
0
California
0
0
1
4
307.4
0
129.72
0
437.12
0
1
92347
78
3
35.65
0
null
null
68
Los Angeles
5,651
Two Year
United States
1125-SNVCK
Stayed
0
0
Female
1
DSL
33.994524, -118.149953
33.994524
-118.149953
0
43.8
0
0
0
null
0
0
0
0
Credit Card
1
9,805
0
Q3
0
5
1
California
0
0
0
49
2,106.05
0
1,746.85
20.45
3,832.45
0
1
90040
32
11
45.35
0
null
null
70
Palmdale
3,546
One Year
United States
3137-NYQQI
Stayed
0
0
Male
1
DSL
34.536232, -118.082935
34.536232
-118.082935
1
64.8
0
0
2
Offer D
1
1
0
1
Credit Card
1
67,232
0
Q3
1
4
0
California
1
1
0
17
1,175.6
0
770.95
0
1,946.55
0
1
93550
20
52
0
0
null
null
73
Grass Valley
3,522
One Year
United States
2233-TXSIU
Stayed
1
1
Male
1
DSL
39.194539, -120.988066
39.194539
-120.988066
1
44.45
0
2
1
null
0
1
0
1
Credit Card
0
23,990
0
Q3
1
3
0
California
0
0
1
17
792.15
0
0
0
792.15
1
1
95945
57
0
22.55
0
null
null
35
Los Angeles
5,186
One Year
United States
8191-XWSZG
Stayed
0
0
Female
0
null
34.028735, -118.317236
34.028735
-118.317236
0
20.65
0
0
0
Offer B
0
0
0
0
Mailed Check
1
47,143
0
Q3
0
4
0
California
0
0
0
52
1,022.95
0
1,172.6
0
2,195.55
0
0
90018
47
12
49.49
0
null
null
48
San Jose
5,168
Month-to-Month
United States
2250-IVBWA
Stayed
1
0
Male
1
Fiber Optic
37.343827, -121.883119
37.343827
-121.883119
1
81.05
0
2
4
null
1
1
0
1
Bank Withdrawal
1
52,334
0
Q3
1
3
0
California
0
0
0
64
5,135.35
0
3,167.36
0
8,302.71
0
1
95112
64
0
20.49
0
null
null
65
Salinas
5,453
Two Year
United States
8874-EJNSR
Stayed
1
0
Male
0
null
36.624338, -121.615669
36.624338
-121.615669
1
25.2
1
2
8
null
0
0
0
1
Credit Card
1
13,027
0
Q3
1
5
0
California
0
0
0
39
987.95
0
799.11
0
1,787.06
0
0
93908
42
17
35.96
0
null
null
67
Los Angeles
3,740
Month-to-Month
United States
5366-OBVMR
Stayed
0
0
Female
1
DSL
34.127194, -118.295647
34.127194
-118.295647
1
50.3
0
0
4
Offer D
0
0
1
1
Credit Card
1
48,727
1
Q3
1
3
0
California
0
0
0
18
908.75
0
647.28
0
1,556.03
0
1
90027
40
0
49.52
0
null
null
38
Sugarloaf
5,880
One Year
United States
8873-TMKGR
Stayed
0
0
Male
0
null
34.243088, -116.830015
34.243088
-116.830015
0
19.1
0
0
0
Offer C
0
0
0
0
Credit Card
1
1,834
0
Q3
0
4
0
California
0
0
0
29
529.5
0
1,436.08
0
1,965.58
0
0
92386
23
73
38.04
0
null
null
30
Redondo Beach
5,156
One Year
United States
9052-DHNKM
Stayed
0
0
Male
1
DSL
33.830453, -118.384565
33.830453
-118.384565
0
61.55
1
0
0
null
1
1
0
0
Bank Withdrawal
1
34,191
0
Q3
0
3
0
California
0
0
0
26
1,581.95
0
989.04
0
2,570.99
1
1
90277
37
29
18.26
1
Attitude
Attitude of service provider
89
Caspar
2,075
Month-to-Month
United States
7547-EKNFS
Churned
0
1
Male
1
Fiber Optic
39.361283, -123.784599
39.361283
-123.784599
1
95.25
1
0
1
Offer B
1
0
1
1
Bank Withdrawal
1
333
0
Q3
1
1
0
California
0
0
1
42
3,959.35
0
766.92
27.3
4,698.97
0
1
95420
30
41
10.79
1
Competitor
Competitor offered more data
90
Denair
4,873
Month-to-Month
United States
3982-XWFZQ
Churned
0
0
Female
1
Cable
37.524721, -120.757977
37.524721
-120.757977
1
50.25
1
0
2
Offer B
0
0
1
1
Bank Withdrawal
1
5,513
0
Q3
1
2
0
California
0
0
0
42
2,203.65
0
453.18
28.49
2,628.34
0
1
95316
25
59
35.9
0
null
null
42
Ojai
4,422
One Year
United States
1492-KGETH
Stayed
1
1
Male
1
Cable
34.581308, -118.931948
34.581308
-118.931948
1
78.35
1
1
2
Offer A
1
1
0
1
Bank Withdrawal
1
21,633
1
Q3
1
4
0
California
1
1
0
70
5,445.95
0
2,513
0
7,958.95
1
1
93023
44
0
30.34
0
null
null
31
Badger
4,943
Month-to-Month
United States
1465-WCZVT
Joined
1
0
Female
0
null
36.64545, -118.924982
36.64545
-118.924982
1
19.65
0
3
1
null
0
0
0
1
Credit Card
1
273
0
Q3
1
4
0
California
0
0
0
3
60.65
0
91.02
0
151.67
0
0
93603
62
27
7.48
0
null
null
38
Visalia
4,221
Two Year
United States
7446-KQISO
Stayed
1
1
Male
1
Fiber Optic
36.37559, -119.211689
36.37559
-119.211689
1
109.75
1
3
2
null
1
0
1
1
Bank Withdrawal
1
30,395
1
Q3
1
3
0
California
1
1
1
45
4,900.65
0
336.6
0
5,237.25
0
1
93292
46
15
0
1
Attitude
Attitude of support person
84
Homewood
2,613
Month-to-Month
United States
4592-IWTJI
Churned
1
0
Female
1
Cable
39.117018, -120.212535
39.117018
-120.212535
1
29.7
0
2
1
Offer E
0
1
0
1
Credit Card
0
858
0
Q3
1
1
0
California
0
0
0
3
91.7
0
0
0
91.7
0
1
96141
52
27
7.64
1
Competitor
Competitor made better offer
80
Lemon Cove
2,323
Month-to-Month
United States
7538-GWHML
Churned
0
0
Female
1
Fiber Optic
36.462671, -118.997291
36.462671
-118.997291
0
69.65
0
0
0
Offer E
0
0
0
0
Bank Withdrawal
1
293
0
Q3
0
2
0
California
0
0
0
2
145.15
0
15.28
0
160.43
0
1
93244
49
30
41.46
0
null
null
74
Landers
4,620
One Year
United States
6152-ONASV
Stayed
0
0
Female
1
DSL
34.341737, -116.539416
34.341737
-116.539416
1
58.25
1
0
4
Offer A
0
1
0
1
Bank Withdrawal
1
2,182
1
Q3
1
3
0
California
0
0
0
68
3,975.7
140
2,819.28
0
6,934.98
0
0
92285
44
0
31.01
0
null
null
47
Manteca
4,486
One Year
United States
5857-XRECV
Joined
1
0
Female
0
null
37.830267, -121.201018
37.830267
-121.201018
0
20.5
0
3
0
null
0
0
0
0
Bank Withdrawal
1
36,738
0
Q3
0
3
0
California
0
0
0
2
38.25
0
62.02
0
100.27
0
0
95336
36
0
26.83
0
null
null
26
Turlock
5,434
Two Year
United States
7225-IILWY
Stayed
1
0
Male
0
null
37.474396, -120.875917
37.474396
-120.875917
1
25.75
1
1
10
null
0
0
0
1
Mailed Check
1
40,545
0
Q3
1
4
0
California
0
0
0
68
1,686.15
0
1,824.44
0
3,510.59
0
0
95380
31
0
3.05
0
null
null
40
Inglewood
4,344
Month-to-Month
United States
9618-LFJRU
Stayed
0
0
Female
0
null
33.936291, -118.332639
33.936291
-118.332639
0
20.45
0
0
0
null
0
0
0
0
Credit Card
1
27,778
0
Q3
0
5
0
California
0
0
0
4
82.85
0
12.2
0
95.05
0
0
90303
52
0
2.29
0
null
null
62
Escondido
2,285
Month-to-Month
United States
6728-WYQBC
Joined
0
0
Male
0
null
33.141265, -116.967221
33.141265
-116.967221
0
20.95
0
0
0
Offer E
0
0
0
0
Bank Withdrawal
1
48,690
0
Q3
0
3
0
California
0
0
0
1
20.95
0
2.29
0
23.24
0
0
92027
56
24
12.94
0
null
null
54
Cypress
5,195
One Year
United States
0369-ZGOVK
Stayed
1
0
Female
1
Fiber Optic
33.818477, -118.038307
33.818477
-118.038307
1
70.4
0
2
6
Offer C
0
0
1
1
Bank Withdrawal
1
47,344
0
Q3
1
3
0
California
0
0
0
28
1,992.2
0
362.32
0
2,354.52
0
1
90630
55
20
39.6
1
Competitor
Competitor offered more data
85
Antioch
4,639
Month-to-Month
United States
6172-FECYY
Churned
0
0
Male
1
Fiber Optic
37.980057, -121.801599
37.980057
-121.801599
1
84.5
1
0
1
Offer B
0
0
0
1
Bank Withdrawal
1
90,891
0
Q3
1
3
0
California
0
0
1
49
4,254.85
0
1,940.4
0
6,195.25
0
1
94509
60
3
25.66
0
null
null
50
Irvine
2,921
Month-to-Month
United States
7714-YXSMB
Stayed
0
1
Female
1
Fiber Optic
33.643095, -117.810896
33.643095
-117.810896
0
100.5
1
0
0
Offer C
0
0
1
0
Bank Withdrawal
1
41,062
0
Q3
0
3
0
California
1
1
1
26
2,599.95
0
667.16
0
3,267.11
0
1
92612
70
5
12.08
1
Competitor
Competitor made better offer
83
San Diego
4,149
One Year
United States
5020-ZSTTY
Churned
0
0
Female
1
DSL
32.85723, -117.209761
32.85723
-117.209774
0
82.45
1
0
0
Offer B
1
1
0
0
Bank Withdrawal
1
34,902
1
Q3
0
1
1
California
1
1
1
54
4,350.1
0
652.32
0
5,002.42
0
1
92122
60
23
48.97
1
Attitude
Attitude of service provider
92
Dana Point
4,490
Month-to-Month
United States
2514-GINMM
Churned
0
0
Male
1
Fiber Optic
33.477923, -117.705314
33.477923
-117.705314
0
79.5
0
0
0
Offer E
0
0
1
0
Bank Withdrawal
1
27,730
0
Q3
0
2
0
California
0
0
1
1
79.5
0
48.97
0
128.47
0
0
92629
56
22
49.4
0
null
null
78
Mountain Ranch
2,182
Month-to-Month
United States
7129-ACFOG
Stayed
0
0
Female
1
Cable
38.264262, -120.515133
38.264262
-120.515133
0
53.8
1
0
0
null
0
1
1
0
Bank Withdrawal
1
1,692
0
Q3
0
4
0
California
0
0
0
5
283.95
10
247
0
540.95
0
0
95246
48
0
31.85
0
null
null
26
Dos Rios
4,246
Two Year
United States
8999-EXMNO
Stayed
1
0
Female
0
null
39.756049, -123.358701
39.756049
-123.358701
1
20.15
0
3
1
Offer D
0
0
0
1
Credit Card
1
91
0
Q3
1
3
0
California
0
0
0
19
387.7
0
605.15
2.97
989.88
0
0
95429
69
29
24.62
0
null
null
54
Sierra Madre
6,488
Two Year
United States
6120-RJKLU
Stayed
0
1
Female
1
DSL
34.168686, -118.057505
34.168686
-118.057505
1
79.95
0
0
9
Offer B
0
1
1
1
Credit Card
1
10,558
1
Q3
1
4
1
California
1
0
1
62
4,819.75
0
1,526.44
0
6,346.19
0
1
91024
55
30
17.17
0
null
null
66
Fresno
4,111
Month-to-Month
United States
7048-GXDAY
Stayed
0
0
Male
1
Fiber Optic
36.78724, -119.827813
36.78724
-119.827813
0
106.4
1
0
0
Offer C
1
1
1
0
Bank Withdrawal
1
35,451
0
Q3
0
4
0
California
1
1
1
39
4,040.65
0
669.63
0
4,710.28
0
1
93705
59
14
23.89
1
Dissatisfaction
Product dissatisfaction
71
San Mateo
2,632
Month-to-Month
United States
1567-DSCIC
Churned
0
1
Male
1
Fiber Optic
37.590421, -122.306467
37.590421
-122.306467
0
94
1
0
0
null
1
0
1
0
Bank Withdrawal
1
32,488
0
Q3
0
1
0
California
0
0
1
8
773.65
0
191.12
0
964.77
0
1
94401
71
4
21.49
0
null
null
73
Westport
3,111
One Year
United States
6729-GDNGC
Stayed
0
0
Female
1
Fiber Optic
39.724433, -123.767578
39.724433
-123.767578
0
80.7
0
0
0
null
0
0
0
0
Bank Withdrawal
1
309
0
Q3
0
5
1
California
0
0
1
20
1,614.2
0
429.8
0
2,044
0
1
95488
47
53
16.22
0
null
null
37
Sugarloaf
2,950
Month-to-Month
United States
4431-EDMIQ
Stayed
1
1
Female
1
DSL
34.243088, -116.830015
34.243088
-116.830015
1
75.7
0
3
8
null
1
1
1
1
Bank Withdrawal
1
1,834
1
Q3
1
3
0
California
0
0
1
7
554.05
0
113.54
0
667.59
0
1
92386
27
69
2.73
0
null
null
51
Wofford Heights
4,162
Two Year
United States
6023-GSSXW
Stayed
0
0
Female
1
DSL
35.690535, -118.552784
35.690535
-118.552784
1
61.45
0
0
1
null
1
0
1
1
Credit Card
1
2,515
0
Q3
1
5
0
California
1
1
0
69
4,131.2
0
188.37
0
4,319.57
1
1
93285