Age
int64 19
80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
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1
| Churn Category
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values | Churn Reason
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values | Churn Score
int64 5
96
| City
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22
| CLTV
int64 2k
6.5k
| Contract
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values | Country
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value | Customer ID
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10
| Customer Status
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values | Dependents
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1
| Device Protection Plan
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1
| Gender
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values | Internet Service
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1
| Internet Type
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values | Lat Long
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22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
int64 0
11
| Offer
stringclasses 5
values | Online Backup
int64 0
1
| Online Security
int64 0
1
| Paperless Billing
int64 0
1
| Partner
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1
| Payment Method
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values | Phone Service
int64 0
1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
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value | Referred a Friend
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1
| Satisfaction Score
int64 1
5
| Senior Citizen
int64 0
1
| State
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value | Streaming Movies
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1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
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12k
| Under 30
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1
| Unlimited Data
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5
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
31 | 0 | 21.98 | 0 | null | null | 50 | Los Angeles | 6,315 | Two Year | United States | 8917-SZTTJ | Stayed | 1 | 0 | Male | 0 | null | 34.11572, -118.192754 | 34.11572 | -118.192754 | 1 | 19.65 | 0 | 1 | 7 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 64,672 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 60 | 1,161.75 | 0 | 1,318.8 | 0 | 2,480.55 | 0 | 0 | 90042 |
23 | 41 | 26.73 | 0 | null | null | 56 | Cardiff By The Sea | 5,604 | One Year | United States | 5027-YOCXN | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.015866, -117.272254 | 33.015866 | -117.272254 | 1 | 110.05 | 1 | 0 | 6 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 10,375 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 51 | 5,686.4 | 0 | 1,363.23 | 20.28 | 7,029.35 | 1 | 1 | 92007 |
42 | 0 | 20.74 | 0 | null | null | 56 | Gerber | 5,302 | Two Year | United States | 3896-ZVNET | Stayed | 1 | 0 | Female | 0 | null | 40.03194, -122.176023 | 40.03194 | -122.176023 | 1 | 24.7 | 1 | 3 | 7 | null | 0 | 0 | 0 | 1 | Mailed Check | 1 | 3,357 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 24 | 571.75 | 0 | 497.76 | 0 | 1,069.51 | 0 | 0 | 96035 |
52 | 57 | 27.38 | 0 | null | null | 39 | Santa Monica | 4,325 | Month-to-Month | United States | 3545-CNWRG | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 34.035849, -118.503508 | 34.035849 | -118.503508 | 1 | 98.35 | 1 | 3 | 7 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 11,509 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 49 | 4,889.2 | 0 | 1,341.62 | 0 | 6,230.82 | 0 | 1 | 90402 |
54 | 16 | 3.76 | 0 | null | null | 76 | San Pablo | 3,969 | Month-to-Month | United States | 2080-GKCWQ | Joined | 0 | 0 | Male | 1 | Fiber Optic | 37.980269, -122.342635 | 37.980269 | -122.342635 | 0 | 74.95 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 55,720 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 2 | 151.75 | 0 | 7.52 | 0 | 159.27 | 0 | 1 | 94806 |
32 | 21 | 6.19 | 0 | null | null | 9 | Redondo Beach | 5,036 | Month-to-Month | United States | 4767-HZZHQ | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 33.830453, -118.384565 | 33.830453 | -118.384565 | 1 | 82.05 | 0 | 3 | 5 | Offer C | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 34,191 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 30 | 2,570.2 | 120 | 185.7 | 0 | 2,875.9 | 0 | 0 | 90277 |
37 | 25 | 0 | 0 | null | null | 48 | Fresno | 3,248 | Two Year | United States | 8571-ZCMCX | Stayed | 1 | 1 | Female | 1 | DSL | 36.654614, -119.903674 | 36.654614 | -119.903674 | 1 | 60 | 0 | 2 | 1 | null | 1 | 1 | 1 | 1 | Credit Card | 0 | 35,790 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 47 | 2,768.65 | 0 | 0 | 0 | 2,768.65 | 0 | 1 | 93706 |
69 | 11 | 48.32 | 0 | null | null | 44 | Encino | 2,893 | Month-to-Month | United States | 6229-LSCKB | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 34.152875, -118.486056 | 34.152875 | -118.486056 | 0 | 79.7 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 13,129 | 0 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 1 | 6 | 497.6 | 0 | 289.92 | 0 | 787.52 | 0 | 1 | 91436 |
52 | 10 | 17.83 | 1 | Competitor | Competitor made better offer | 81 | San Diego | 3,740 | Month-to-Month | United States | 3143-JQEGI | Churned | 0 | 0 | Female | 1 | Fiber Optic | 32.886925, -117.152162 | 32.886925 | -117.152162 | 1 | 88.35 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 74,232 | 0 | Q3 | 1 | 2 | 0 | California | 1 | 1 | 1 | 13 | 1,222.8 | 0 | 231.79 | 0 | 1,454.59 | 0 | 1 | 92126 |
63 | 0 | 6.54 | 0 | null | null | 77 | San Geronimo | 2,021 | Two Year | United States | 9646-NMHXE | Stayed | 0 | 0 | Male | 0 | null | 38.00474, -122.663717 | 38.00474 | -122.663717 | 1 | 19.65 | 0 | 0 | 7 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 548 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 47 | 973.1 | 0 | 307.38 | 0 | 1,280.48 | 0 | 0 | 94963 |
73 | 26 | 3.23 | 1 | Attitude | Attitude of support person | 66 | San Francisco | 5,245 | Month-to-Month | United States | 2034-CGRHZ | Churned | 0 | 1 | Male | 1 | Fiber Optic | 37.791222, -122.402241 | 37.791222 | -122.402241 | 0 | 102.95 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 1 | 384 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 1 | 24 | 2,496.7 | 0 | 77.52 | 0 | 2,574.22 | 0 | 1 | 94104 |
27 | 51 | 13.11 | 1 | Dissatisfaction | Product dissatisfaction | 91 | La Quinta | 3,410 | Month-to-Month | United States | 2189-UXTKY | Churned | 0 | 0 | Female | 1 | DSL | 33.695532, -116.310571 | 33.695532 | -116.310571 | 1 | 79.2 | 1 | 0 | 1 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 23,971 | 1 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 22 | 1,742.75 | 0 | 288.42 | 0 | 2,031.17 | 1 | 1 | 92253 |
38 | 13 | 35.75 | 0 | null | null | 40 | Solvang | 3,286 | Two Year | United States | 4381-MHQDC | Stayed | 0 | 1 | Female | 1 | DSL | 34.624399, -120.137875 | 34.624399 | -120.137875 | 0 | 65 | 1 | 0 | 0 | Offer B | 0 | 1 | 1 | 0 | Credit Card | 1 | 7,958 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 47 | 2,879.9 | 0 | 1,680.25 | 0 | 4,560.15 | 0 | 0 | 93463 |
60 | 8 | 40.66 | 1 | Price | Price too high | 73 | Los Angeles | 4,519 | Month-to-Month | United States | 9103-TCIHJ | Churned | 0 | 0 | Female | 1 | DSL | 33.927254, -118.249826 | 33.927254 | -118.249826 | 0 | 55.7 | 1 | 0 | 0 | Offer D | 0 | 1 | 1 | 0 | Mailed Check | 1 | 38,128 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 15 | 899.8 | 0 | 609.9 | 0 | 1,509.7 | 0 | 1 | 90059 |
25 | 52 | 33.57 | 0 | null | null | 43 | Moreno Valley | 5,530 | Month-to-Month | United States | 6635-CPNUN | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.923149, -117.244933 | 33.923149 | -117.244933 | 1 | 96.6 | 1 | 0 | 10 | null | 1 | 0 | 0 | 1 | Credit Card | 1 | 61,205 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 1 | 28 | 2,684.35 | 0 | 939.96 | 0 | 3,624.31 | 1 | 1 | 92553 |
66 | 4 | 46.62 | 0 | null | null | 23 | Kingsburg | 5,636 | One Year | United States | 5198-EFNBM | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 36.478239, -119.52137 | 36.478239 | -119.52137 | 1 | 90.65 | 0 | 0 | 10 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 14,088 | 0 | Q3 | 1 | 4 | 1 | California | 0 | 0 | 1 | 57 | 5,199.8 | 0 | 2,657.34 | 0 | 7,857.14 | 0 | 1 | 93631 |
49 | 0 | 45.28 | 0 | null | null | 29 | Olema | 2,403 | One Year | United States | 6100-FJZDG | Stayed | 0 | 0 | Male | 0 | null | 38.052209, -122.775567 | 38.052209 | -122.775567 | 1 | 20.05 | 0 | 0 | 10 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 248 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 26 | 505.9 | 0 | 1,177.28 | 0 | 1,683.18 | 0 | 0 | 94950 |
64 | 6 | 0 | 0 | null | null | 20 | Goodyears Bar | 5,924 | Month-to-Month | United States | 7041-TXQJH | Stayed | 0 | 1 | Female | 1 | Cable | 39.564113, -120.868836 | 39.564113 | -120.868836 | 0 | 40.2 | 0 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Credit Card | 0 | 76 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 0 | 37 | 1,478.85 | 0 | 0 | 0 | 1,478.85 | 0 | 1 | 95944 |
35 | 27 | 19.18 | 1 | Price | Extra data charges | 91 | Yermo | 4,748 | Month-to-Month | United States | 0727-IWKVK | Churned | 0 | 1 | Male | 1 | Fiber Optic | 35.013299, -116.834092 | 35.013299 | -116.834092 | 1 | 79.9 | 0 | 0 | 0 | Offer E | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 1,195 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 9 | 741.7 | 0 | 172.62 | 0 | 914.32 | 0 | 1 | 92398 |
22 | 52 | 34.4 | 1 | Competitor | Competitor offered higher download speeds | 65 | Etna | 3,913 | Month-to-Month | United States | 6876-ADESB | Churned | 1 | 1 | Male | 1 | Cable | 41.405193, -123.008567 | 41.405193 | -123.008567 | 0 | 48.95 | 0 | 2 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 2,156 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 1 | 0 | 1 | 48.95 | 0 | 34.4 | 0 | 83.35 | 1 | 1 | 96027 |
76 | 17 | 17.12 | 0 | null | null | 68 | Valencia | 2,502 | One Year | United States | 7105-MXJLL | Stayed | 0 | 1 | Female | 1 | Cable | 34.43987, -118.644609 | 34.43987 | -118.644609 | 1 | 60.7 | 0 | 0 | 2 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 24,977 | 0 | Q3 | 1 | 5 | 1 | California | 1 | 0 | 0 | 26 | 1,597.4 | 0 | 445.12 | 0 | 2,042.52 | 0 | 1 | 91355 |
25 | 30 | 17.51 | 0 | null | null | 79 | Camp Nelson | 3,425 | Month-to-Month | United States | 4495-LHSSK | Stayed | 1 | 0 | Female | 1 | DSL | 36.057458, -118.591951 | 36.057458 | -118.591951 | 0 | 57.65 | 1 | 2 | 0 | Offer D | 0 | 1 | 0 | 0 | Credit Card | 1 | 191 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 18 | 992.7 | 0 | 315.18 | 0 | 1,307.88 | 1 | 1 | 93208 |
39 | 19 | 41.29 | 0 | null | null | 59 | Perris | 3,083 | Month-to-Month | United States | 6137-NICCO | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 33.828289, -117.201666 | 33.828289 | -117.201666 | 1 | 94.05 | 1 | 2 | 7 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 26,357 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 6 | 518.75 | 0 | 247.74 | 0 | 766.49 | 0 | 1 | 92571 |
63 | 9 | 44.09 | 0 | null | null | 37 | San Jose | 5,557 | Month-to-Month | United States | 0581-MDMPW | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 37.339533, -121.777179 | 37.339533 | -121.777179 | 0 | 88.95 | 1 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Credit Card | 1 | 44,103 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 24 | 2,072.75 | 0 | 1,058.16 | 0 | 3,130.91 | 0 | 1 | 95148 |
26 | 0 | 48.39 | 0 | null | null | 29 | Granite Bay | 3,152 | One Year | United States | 7677-SJJJK | Stayed | 0 | 0 | Male | 0 | null | 38.749466, -121.184196 | 38.749466 | -121.184196 | 1 | 19.9 | 0 | 0 | 5 | Offer E | 0 | 0 | 0 | 1 | Credit Card | 1 | 20,675 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 8 | 153.95 | 0 | 387.12 | 0 | 541.07 | 1 | 0 | 95746 |
36 | 16 | 11.24 | 1 | Price | Price too high | 73 | Blairsden Graeagle | 2,663 | Month-to-Month | United States | 9722-UJOJR | Churned | 0 | 0 | Male | 1 | Fiber Optic | 39.783747, -120.661032 | 39.783747 | -120.661032 | 1 | 70.75 | 0 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 1,839 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 29 | 1,974.8 | 0 | 325.96 | 0 | 2,300.76 | 0 | 1 | 96103 |
32 | 19 | 7.83 | 0 | null | null | 62 | Forest Ranch | 2,299 | Month-to-Month | United States | 2669-QVCRG | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 40.077028, -121.494168 | 40.077028 | -121.494168 | 0 | 81.3 | 1 | 0 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 1,351 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 41 | 3,190.65 | 0 | 321.03 | 0 | 3,511.68 | 0 | 1 | 95942 |
29 | 0 | 27.16 | 0 | null | null | 76 | Pasadena | 5,265 | Two Year | United States | 0794-YVSGE | Stayed | 1 | 0 | Male | 0 | null | 34.146635, -118.139225 | 34.146635 | -118.139225 | 1 | 20.3 | 0 | 1 | 9 | Offer A | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 16,812 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 72 | 1,401.15 | 0 | 1,955.52 | 0 | 3,356.67 | 1 | 0 | 91101 |
48 | 13 | 40.35 | 0 | null | null | 64 | Modesto | 3,178 | Month-to-Month | United States | 5226-NOZFC | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.612612, -121.108568 | 37.612612 | -121.108568 | 0 | 85.75 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 30,668 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 26 | 2,146.5 | 0 | 1,049.1 | 0 | 3,195.6 | 0 | 1 | 95358 |
28 | 59 | 20.41 | 0 | null | null | 77 | Canyon Dam | 4,854 | One Year | United States | 4567-AKPIA | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 40.171312, -121.120605 | 40.171312 | -121.120605 | 1 | 109.1 | 1 | 2 | 3 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 86 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 41 | 4,454.25 | 0 | 836.81 | 0 | 5,291.06 | 1 | 1 | 95923 |
19 | 51 | 44.46 | 1 | Price | Extra data charges | 88 | Los Angeles | 4,903 | Month-to-Month | United States | 7963-GQRMY | Churned | 0 | 0 | Female | 1 | DSL | 34.076259, -118.310715 | 34.076259 | -118.310715 | 1 | 44.3 | 0 | 0 | 1 | Offer E | 0 | 0 | 0 | 1 | Credit Card | 1 | 67,852 | 0 | Q3 | 1 | 2 | 0 | California | 0 | 1 | 0 | 3 | 134.5 | 0 | 133.38 | 0 | 267.88 | 1 | 1 | 90004 |
71 | 9 | 22.3 | 0 | null | null | 67 | Fullerton | 5,318 | Month-to-Month | United States | 7658-UYUQS | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.902211, -117.914922 | 33.902211 | -117.914922 | 1 | 86.55 | 0 | 0 | 0 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 21,157 | 0 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 1 | 21 | 1,857.25 | 0 | 468.3 | 0 | 2,325.55 | 0 | 1 | 92835 |
52 | 8 | 28.86 | 0 | null | null | 46 | Fullerton | 5,152 | Two Year | United States | 0742-LAFQK | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.877639, -117.961212 | 33.877639 | -117.961212 | 1 | 99.15 | 1 | 0 | 1 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 46,105 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 72 | 7,422.1 | 0 | 2,077.92 | 0 | 9,500.02 | 0 | 1 | 92833 |
76 | 19 | 30.16 | 0 | null | null | 44 | Laguna Niguel | 4,485 | One Year | United States | 7472-EQOAV | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 33.529047, -117.701175 | 33.529047 | -117.701175 | 1 | 86.7 | 0 | 2 | 5 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 62,103 | 0 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 0 | 71 | 6,179.35 | 0 | 2,141.36 | 0 | 8,320.71 | 0 | 1 | 92677 |
80 | 12 | 48.8 | 1 | Competitor | Competitor offered higher download speeds | 91 | Alpaugh | 6,268 | One Year | United States | 4913-EHYUI | Churned | 0 | 1 | Male | 1 | Fiber Optic | 35.869626, -119.498771 | 35.869626 | -119.498771 | 1 | 104.55 | 1 | 0 | 0 | Offer B | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 1,054 | 0 | Q3 | 0 | 1 | 1 | California | 1 | 0 | 1 | 56 | 5,794.65 | 0 | 2,732.8 | 0 | 8,527.45 | 0 | 1 | 93201 |
79 | 27 | 34.69 | 1 | Attitude | Attitude of support person | 76 | San Bernardino | 5,154 | Month-to-Month | United States | 6712-OAWRH | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.084909, -117.258107 | 34.084909 | -117.258107 | 0 | 91.25 | 0 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 12,149 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 1 | 26 | 2,351.8 | 0 | 901.94 | 0 | 3,253.74 | 0 | 1 | 92408 |
31 | 26 | 12.15 | 1 | Other | Moved | 86 | Los Angeles | 5,372 | Month-to-Month | United States | 9305-CDSKC | Churned | 1 | 1 | Female | 1 | Cable | 34.048013, -118.293953 | 34.048013 | -118.293953 | 0 | 99.65 | 1 | 2 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 62,784 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 8 | 820.5 | 0 | 97.2 | 0 | 917.7 | 0 | 1 | 90006 |
58 | 23 | 0 | 0 | null | null | 27 | Willits | 4,021 | Month-to-Month | United States | 6128-DAFVY | Stayed | 0 | 0 | Female | 1 | DSL | 39.492046, -123.375818 | 39.492046 | -123.375818 | 0 | 44.85 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 0 | 13,472 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 56 | 2,564.95 | 0 | 0 | 0 | 2,564.95 | 0 | 1 | 95490 |
47 | 17 | 27.8 | 0 | null | null | 38 | Three Rivers | 4,296 | Month-to-Month | United States | 6986-IXNDM | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 36.413433, -118.854708 | 36.413433 | -118.854708 | 0 | 92.9 | 0 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 2,318 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 14 | 1,337.45 | 0 | 389.2 | 0 | 1,726.65 | 0 | 1 | 93271 |
74 | 10 | 13.17 | 1 | Other | Don't know | 73 | San Diego | 2,671 | Month-to-Month | United States | 5804-LEPIM | Churned | 0 | 0 | Female | 1 | Fiber Optic | 32.85723, -117.209762 | 32.85723 | -117.209774 | 0 | 70.35 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 34,902 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 2 | 139.05 | 0 | 26.34 | 0 | 165.39 | 0 | 1 | 92122 |
27 | 85 | 0 | 1 | Competitor | Competitor offered more data | 76 | Plymouth | 2,649 | Month-to-Month | United States | 6240-EURKS | Churned | 0 | 0 | Female | 1 | DSL | 38.489273, -120.891614 | 38.489273 | -120.891614 | 0 | 35 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 2,220 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 0 | 18 | 553 | 70 | 0 | 0 | 623 | 1 | 0 | 95669 |
27 | 52 | 42.88 | 0 | null | null | 35 | Los Angeles | 6,292 | Month-to-Month | United States | 1215-FIGMP | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 34.102084, -118.451629 | 34.102084 | -118.451629 | 0 | 89.9 | 1 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 10,470 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 60 | 5,450.7 | 0 | 2,572.8 | 0 | 8,023.5 | 1 | 1 | 90077 |
49 | 0 | 48.03 | 0 | null | null | 68 | Citrus Heights | 4,137 | Month-to-Month | United States | 5537-UXXVS | Stayed | 0 | 0 | Female | 0 | null | 38.69549, -121.307864 | 38.69549 | -121.307864 | 1 | 19.25 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 41,636 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 20 | 375.25 | 0 | 960.6 | 0 | 1,335.85 | 0 | 0 | 95621 |
71 | 29 | 4.65 | 1 | Attitude | Attitude of support person | 83 | Chino | 4,795 | Month-to-Month | United States | 7776-QWNFX | Churned | 0 | 0 | Male | 1 | DSL | 33.990646, -117.663025 | 33.990646 | -117.663025 | 1 | 50.4 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 75,319 | 0 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 0 | 30 | 1,527.5 | 0 | 139.5 | 0 | 1,667 | 0 | 1 | 91710 |
33 | 20 | 39.19 | 0 | null | null | 53 | Escondido | 4,011 | Month-to-Month | United States | 5778-BVOFB | Stayed | 0 | 0 | Female | 1 | Cable | 33.141265, -116.967221 | 33.141265 | -116.967221 | 0 | 59.5 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 48,690 | 1 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 1 | 9 | 530.05 | 0 | 352.71 | 0 | 882.76 | 0 | 1 | 92027 |
22 | 59 | 23.7 | 0 | null | null | 30 | Five Points | 6,188 | Two Year | United States | 5214-NLTIT | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 36.397745, -120.119911 | 36.397745 | -120.119911 | 1 | 90.8 | 1 | 1 | 1 | Offer A | 0 | 0 | 1 | 1 | Credit Card | 1 | 1,852 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 72 | 6,511.8 | 60 | 1,706.4 | 0 | 8,278.2 | 1 | 0 | 93624 |
64 | 16 | 43.48 | 1 | Attitude | Attitude of service provider | 93 | Lompoc | 4,531 | Month-to-Month | United States | 4797-AXPXK | Churned | 1 | 0 | Female | 1 | DSL | 34.601055, -120.382917 | 34.601055 | -120.382917 | 0 | 60 | 0 | 2 | 0 | Offer E | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 51,737 | 1 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 60 | 10 | 43.48 | 0 | 113.48 | 0 | 0 | 93436 |
27 | 0 | 16.74 | 0 | null | null | 71 | San Jose | 2,333 | Month-to-Month | United States | 3387-PLKUI | Stayed | 1 | 0 | Female | 0 | null | 37.233226, -121.78809 | 37.233226 | -121.78809 | 1 | 18.8 | 0 | 1 | 6 | Offer D | 0 | 0 | 0 | 1 | Credit Card | 1 | 10,155 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 13 | 251.25 | 0 | 217.62 | 0 | 468.87 | 1 | 0 | 95119 |
33 | 22 | 10.5 | 1 | Attitude | Attitude of support person | 68 | San Francisco | 4,095 | Month-to-Month | United States | 9600-UDOPK | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.770533, -122.445121 | 37.770533 | -122.445121 | 1 | 94.05 | 1 | 0 | 1 | Offer C | 0 | 0 | 1 | 1 | Credit Card | 1 | 38,756 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 30 | 2,866.45 | 0 | 315 | 0 | 3,181.45 | 0 | 1 | 94117 |
64 | 19 | 2.03 | 1 | Competitor | Competitor made better offer | 91 | Temecula | 5,764 | Month-to-Month | United States | 2873-ZLIWT | Churned | 0 | 1 | Female | 1 | Fiber Optic | 33.507255, -117.029473 | 33.507255 | -117.029473 | 1 | 84.85 | 1 | 0 | 1 | Offer B | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 46,171 | 1 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 40 | 3,303.05 | 0 | 81.2 | 0 | 3,384.25 | 0 | 1 | 92592 |
60 | 0 | 49.8 | 0 | null | null | 51 | Joshua Tree | 5,397 | Two Year | United States | 6698-OXETB | Stayed | 0 | 0 | Male | 0 | null | 34.167236, -116.281511 | 34.167236 | -116.281511 | 0 | 20.4 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 8,141 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 11 | 231.45 | 0 | 547.8 | 0 | 779.25 | 0 | 0 | 92252 |
72 | 5 | 2.97 | 0 | null | null | 51 | Palmdale | 2,469 | Two Year | United States | 9603-OAIHC | Joined | 0 | 0 | Male | 1 | Fiber Optic | 34.613476, -118.256358 | 34.613476 | -118.256358 | 0 | 70.05 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 34,045 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 1 | 70.05 | 0 | 2.97 | 0 | 73.02 | 0 | 1 | 93551 |
19 | 69 | 24.35 | 0 | null | null | 73 | Laguna Beach | 4,033 | One Year | United States | 6296-DDOOR | Stayed | 0 | 0 | Female | 1 | Cable | 33.570023, -117.773669 | 33.570023 | -117.773669 | 0 | 58.2 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 25,206 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 19 | 1,045.25 | 0 | 462.65 | 0 | 1,507.9 | 1 | 1 | 92651 |
26 | 53 | 11.51 | 1 | Attitude | Attitude of support person | 83 | Tujunga | 4,690 | Month-to-Month | United States | 1875-QIVME | Churned | 1 | 1 | Female | 1 | Fiber Optic | 34.296574, -118.244839 | 34.296574 | -118.244839 | 1 | 104.4 | 1 | 3 | 1 | Offer E | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 26,753 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 2 | 242.8 | 0 | 23.02 | 45.44 | 220.38 | 1 | 1 | 91042 |
72 | 18 | 3.33 | 1 | Competitor | Competitor had better devices | 95 | Pico Rivera | 4,638 | Month-to-Month | United States | 4412-YLTKF | Churned | 1 | 1 | Female | 1 | Fiber Optic | 33.989524, -118.089299 | 33.989524 | -118.089299 | 0 | 78.05 | 1 | 1 | 0 | Offer C | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 63,288 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 0 | 27 | 2,135.5 | 10 | 89.91 | 0 | 2,235.41 | 0 | 0 | 90660 |
76 | 29 | 24.42 | 0 | null | null | 29 | Fontana | 2,848 | Two Year | United States | 7206-PQBBZ | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 34.136367, -117.460803 | 34.136367 | -117.460803 | 1 | 70.2 | 0 | 0 | 7 | Offer D | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 54,586 | 0 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 0 | 11 | 834.7 | 0 | 268.62 | 0 | 1,103.32 | 0 | 1 | 92336 |
23 | 0 | 45.12 | 0 | null | null | 45 | Sacramento | 4,106 | Two Year | United States | 3148-AOIQT | Stayed | 0 | 0 | Female | 0 | null | 38.691607, -121.602284 | 38.691607 | -121.602284 | 1 | 24.95 | 1 | 0 | 10 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 264 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 69 | 1,718.35 | 0 | 3,113.28 | 0 | 4,831.63 | 1 | 0 | 95837 |
75 | 15 | 28.25 | 0 | null | null | 23 | Rio Vista | 4,912 | Month-to-Month | United States | 8421-WZOOW | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 38.148862, -121.737696 | 38.148862 | -121.737696 | 1 | 95.3 | 0 | 1 | 8 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 5,246 | 1 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 1 | 57 | 5,567.45 | 0 | 1,610.25 | 0 | 7,177.7 | 0 | 1 | 94571 |
74 | 24 | 11.31 | 1 | Competitor | Competitor offered more data | 96 | Greenbrae | 4,777 | Month-to-Month | United States | 1236-WFCDV | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.946617, -122.563571 | 37.946617 | -122.563571 | 0 | 90.45 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 12,010 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 1 | 14 | 1,266.1 | 0 | 158.34 | 0 | 1,424.44 | 0 | 1 | 94904 |
45 | 15 | 10.83 | 0 | null | null | 36 | Forest Falls | 5,277 | Month-to-Month | United States | 8885-QSQBX | Joined | 0 | 0 | Female | 1 | DSL | 34.067699, -116.903891 | 34.067699 | -116.903891 | 0 | 49.55 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 958 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 49.55 | 0 | 10.83 | 0 | 60.38 | 0 | 1 | 92339 |
54 | 20 | 0 | 1 | Competitor | Competitor had better devices | 81 | Lynwood | 5,028 | Month-to-Month | United States | 7511-YMXVQ | Churned | 0 | 0 | Male | 1 | Cable | 33.923573, -118.200669 | 33.923573 | -118.200669 | 0 | 45.4 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 69,850 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 9 | 418.8 | 20 | 0 | 0 | 438.8 | 0 | 0 | 90262 |
32 | 57 | 11.31 | 0 | null | null | 56 | Descanso | 4,743 | Two Year | United States | 8466-PZBLH | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 32.912664, -116.635387 | 32.912664 | -116.635387 | 1 | 104.6 | 1 | 3 | 10 | null | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 1,587 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 67 | 6,885.75 | 0 | 757.77 | 0 | 7,643.52 | 0 | 1 | 91916 |
54 | 21 | 0 | 0 | null | null | 75 | Fairfax | 5,097 | Month-to-Month | United States | 2346-DJQTB | Stayed | 0 | 0 | Female | 1 | DSL | 37.971751, -122.611873 | 37.971751 | -122.611873 | 0 | 24.15 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 0 | 8,486 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 35 | 812.5 | 40 | 0 | 0 | 852.5 | 0 | 0 | 94930 |
57 | 53 | 23.41 | 0 | null | null | 32 | Santa Maria | 5,280 | One Year | United States | 6161-ERDGD | Stayed | 1 | 1 | Male | 1 | DSL | 34.95934, -120.490081 | 34.95934 | -120.490081 | 1 | 85.45 | 1 | 3 | 0 | Offer A | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 43,684 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 71 | 6,300.85 | 0 | 1,662.11 | 0 | 7,962.96 | 0 | 1 | 93458 |
70 | 2 | 7.23 | 1 | Other | Don't know | 78 | Canyon Country | 5,844 | Month-to-Month | United States | 8062-YBDOE | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.422519, -118.420717 | 34.422519 | -118.420717 | 0 | 69.65 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 59,259 | 0 | Q3 | 0 | 2 | 1 | California | 0 | 0 | 0 | 1 | 69.65 | 0 | 7.23 | 0 | 76.88 | 0 | 1 | 91351 |
26 | 0 | 32.3 | 0 | null | null | 39 | Anaheim | 5,745 | Two Year | United States | 6479-SZPLM | Stayed | 1 | 0 | Male | 0 | null | 33.830209, -117.906099 | 33.830209 | -117.906099 | 1 | 19.45 | 0 | 2 | 2 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 68,802 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 36 | 754.5 | 0 | 1,162.8 | 0 | 1,917.3 | 1 | 0 | 92805 |
23 | 51 | 43.01 | 0 | null | null | 55 | Moss Beach | 5,263 | One Year | United States | 0048-LUMLS | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 37.515556, -122.502311 | 37.515556 | -122.502311 | 1 | 91.2 | 0 | 3 | 1 | Offer C | 0 | 0 | 0 | 1 | Credit Card | 1 | 3,064 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 37 | 3,247.55 | 0 | 1,591.37 | 0 | 4,838.92 | 1 | 1 | 94038 |
56 | 28 | 46.66 | 0 | null | null | 57 | Del Rey | 4,331 | Month-to-Month | United States | 0187-WZNAB | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 36.657462, -119.595293 | 36.657462 | -119.595293 | 1 | 74.4 | 0 | 2 | 6 | Offer C | 0 | 1 | 0 | 1 | Credit Card | 1 | 1,965 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 27 | 1,972.35 | 0 | 1,259.82 | 0 | 3,232.17 | 0 | 1 | 93616 |
29 | 51 | 33.28 | 0 | null | null | 74 | Santa Clara | 5,442 | Month-to-Month | United States | 0257-KXZGU | Stayed | 1 | 1 | Female | 1 | DSL | 37.348129, -121.98469 | 37.348129 | -121.98469 | 1 | 62.45 | 1 | 1 | 9 | Offer C | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 52,986 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 1 | 0 | 32 | 2,045.55 | 0 | 1,064.96 | 0 | 3,110.51 | 1 | 1 | 95051 |
58 | 0 | 40.39 | 0 | null | null | 67 | Parker Dam | 5,327 | One Year | United States | 6823-SIDFQ | Stayed | 0 | 0 | Male | 0 | null | 34.273872, -114.192901 | 34.273872 | -114.192901 | 0 | 18.25 | 0 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Credit Card | 1 | 131 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 28 | 534.7 | 0 | 1,130.92 | 0 | 1,665.62 | 0 | 0 | 92267 |
52 | 0 | 15.5 | 0 | null | null | 34 | Lake Arrowhead | 2,231 | Month-to-Month | United States | 4719-UMSIY | Stayed | 1 | 0 | Male | 0 | null | 34.2565, -117.19335 | 34.2565 | -117.19335 | 0 | 19.65 | 0 | 2 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 9,793 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 6 | 100.9 | 0 | 93 | 0 | 193.9 | 0 | 0 | 92352 |
37 | 6 | 0 | 0 | null | null | 54 | Santa Barbara | 3,784 | Month-to-Month | United States | 1559-DTODC | Stayed | 0 | 0 | Male | 1 | DSL | 34.460197, -119.802602 | 34.460197 | -119.802602 | 0 | 25.15 | 0 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 16,477 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 19 | 468.35 | 0 | 0 | 0 | 468.35 | 0 | 1 | 93111 |
79 | 0 | 44.91 | 0 | null | null | 61 | Portola | 5,644 | One Year | United States | 4584-LBNMK | Stayed | 0 | 0 | Male | 0 | null | 39.786755, -120.445626 | 39.786755 | -120.445626 | 1 | 24.7 | 1 | 0 | 5 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 4,236 | 0 | Q3 | 1 | 4 | 1 | California | 0 | 0 | 0 | 45 | 1,174.35 | 0 | 2,020.95 | 0 | 3,195.3 | 0 | 0 | 96122 |
65 | 28 | 47.16 | 0 | null | null | 48 | Petaluma | 4,017 | One Year | United States | 3340-QBBFM | Stayed | 0 | 1 | Male | 1 | DSL | 38.235021, -122.557332 | 38.235021 | -122.557332 | 1 | 54.1 | 0 | 0 | 9 | Offer C | 0 | 0 | 0 | 1 | Credit Card | 1 | 35,419 | 1 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 0 | 36 | 1,992.85 | 0 | 1,697.76 | 1.09 | 3,689.52 | 0 | 1 | 94954 |
25 | 41 | 11.5 | 0 | null | null | 22 | Alviso | 3,094 | Month-to-Month | United States | 9714-EDSUC | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.449537, -121.994813 | 37.449537 | -121.994813 | 0 | 94.9 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Credit Card | 1 | 2,147 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 4 | 360.55 | 0 | 46 | 0 | 406.55 | 1 | 1 | 95002 |
22 | 52 | 44.24 | 0 | null | null | 74 | Kneeland | 5,680 | One Year | United States | 3680-CTHUH | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 40.664483, -123.865325 | 40.664483 | -123.865325 | 0 | 116.6 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Credit Card | 1 | 264 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 60 | 7,049.5 | 0 | 2,654.4 | 0 | 9,703.9 | 1 | 1 | 95549 |
53 | 0 | 9.14 | 1 | Attitude | Attitude of support person | 82 | Hayward | 4,489 | Month-to-Month | United States | 4541-RMRLG | Churned | 0 | 0 | Male | 0 | null | 37.674002, -122.076796 | 37.674002 | -122.076796 | 0 | 19.25 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 60,274 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 7 | 112.3 | 0 | 63.98 | 0 | 176.28 | 0 | 0 | 94541 |
37 | 16 | 25.51 | 1 | Competitor | Competitor had better devices | 81 | Whittier | 5,928 | One Year | United States | 4628-WQCQQ | Churned | 0 | 1 | Male | 1 | Fiber Optic | 33.945318, -117.992066 | 33.945318 | -117.992066 | 0 | 85.15 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 19,109 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 1 | 35 | 3,030.6 | 0 | 892.85 | 0 | 3,923.45 | 0 | 1 | 90603 |
38 | 2 | 15.62 | 1 | Dissatisfaction | Product dissatisfaction | 73 | San Diego | 3,757 | Month-to-Month | United States | 6410-LEFEN | Churned | 0 | 0 | Female | 1 | DSL | 32.774046, -117.142454 | 32.774046 | -117.142454 | 0 | 45.15 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 11,650 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 9 | 416.45 | 0 | 140.58 | 0 | 557.03 | 0 | 1 | 92108 |
58 | 13 | 48 | 0 | null | null | 53 | Pearblossom | 4,120 | Two Year | United States | 1325-USMEC | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.445239, -117.894868 | 34.445239 | -117.894868 | 1 | 99.35 | 1 | 0 | 10 | Offer A | 1 | 1 | 1 | 1 | Credit Card | 1 | 1,613 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 70 | 6,944.5 | 0 | 3,360 | 0 | 10,304.5 | 0 | 1 | 93553 |
49 | 2 | 16.28 | 1 | Competitor | Competitor had better devices | 93 | Lemon Cove | 5,963 | Month-to-Month | United States | 4391-RESHN | Churned | 0 | 1 | Male | 1 | Fiber Optic | 36.462671, -118.997291 | 36.462671 | -118.997291 | 0 | 104.05 | 1 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Credit Card | 1 | 293 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 23 | 2,470.1 | 0 | 374.44 | 0 | 2,844.54 | 0 | 1 | 93244 |
24 | 41 | 41.33 | 0 | null | null | 53 | San Ysidro | 2,701 | Month-to-Month | United States | 0376-OIWME | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 32.555828, -117.040073 | 32.555828 | -117.040073 | 1 | 93.6 | 0 | 0 | 3 | Offer C | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 28,488 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 36 | 3,366.05 | 0 | 1,487.88 | 16.56 | 4,837.37 | 1 | 1 | 92173 |
59 | 11 | 0 | 0 | null | null | 29 | Pasadena | 3,461 | Two Year | United States | 9867-XOBQA | Stayed | 1 | 1 | Female | 1 | DSL | 34.13946, -118.166649 | 34.13946 | -118.166649 | 0 | 53.15 | 0 | 1 | 0 | null | 1 | 1 | 0 | 0 | Credit Card | 0 | 10,253 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 21 | 1,183.2 | 0 | 0 | 19.13 | 1,164.07 | 0 | 1 | 91105 |
77 | 26 | 0 | 0 | null | null | 60 | Fresno | 2,030 | Two Year | United States | 8450-UYIBU | Stayed | 0 | 1 | Female | 1 | Cable | 36.768774, -119.762633 | 36.768774 | -119.762633 | 0 | 39.85 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 31,180 | 0 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 1 | 35 | 1,434.6 | 0 | 0 | 0 | 1,434.6 | 0 | 1 | 93703 |
49 | 0 | 16.59 | 0 | null | null | 74 | North Hollywood | 5,316 | Two Year | United States | 3507-GASNP | Stayed | 1 | 0 | Male | 0 | null | 34.15136, -118.364786 | 34.15136 | -118.364786 | 0 | 19.95 | 0 | 2 | 0 | Offer B | 0 | 0 | 0 | 0 | Credit Card | 1 | 16,996 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 60 | 1,189.9 | 0 | 995.4 | 0 | 2,185.3 | 0 | 0 | 91602 |
65 | 11 | 18.92 | 1 | Dissatisfaction | Network reliability | 73 | Los Angeles | 4,287 | Month-to-Month | United States | 7480-QNVZJ | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.059281, -118.30742 | 34.059281 | -118.30742 | 0 | 95.7 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 43,019 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 1 | 1 | 50 | 4,816.7 | 0 | 946 | 0 | 5,762.7 | 0 | 1 | 90005 |
49 | 5 | 19.98 | 1 | Dissatisfaction | Service dissatisfaction | 83 | Modesto | 5,533 | Month-to-Month | United States | 2868-MZAGQ | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.639029, -120.964772 | 37.639029 | -120.964772 | 0 | 79.25 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 27,135 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 1 | 79.25 | 0 | 19.98 | 0 | 99.23 | 0 | 1 | 95354 |
78 | 30 | 14.94 | 0 | null | null | 71 | Salinas | 4,008 | Two Year | United States | 6904-JLBGY | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 36.667794, -121.601306 | 36.667794 | -121.601306 | 0 | 117.35 | 1 | 0 | 0 | Offer A | 1 | 1 | 1 | 0 | Credit Card | 1 | 58,548 | 1 | Q3 | 0 | 4 | 1 | California | 1 | 1 | 1 | 72 | 8,436.25 | 0 | 1,075.68 | 0 | 9,511.93 | 0 | 1 | 93905 |
21 | 48 | 36.14 | 0 | null | null | 38 | Fallbrook | 4,487 | Two Year | United States | 0602-DDUML | Stayed | 0 | 1 | Female | 1 | Cable | 33.362575, -117.299644 | 33.362575 | -117.299644 | 0 | 69.75 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Mailed Check | 1 | 42,239 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 1 | 1 | 57 | 3,894.4 | 0 | 2,059.98 | 0 | 5,954.38 | 1 | 1 | 92028 |
36 | 8 | 19 | 0 | null | null | 47 | San Bernardino | 4,099 | Month-to-Month | United States | 4280-DLSHD | Stayed | 0 | 1 | Male | 1 | Cable | 34.122501, -117.320138 | 34.122501 | -117.320138 | 1 | 54.75 | 0 | 0 | 10 | Offer E | 1 | 0 | 1 | 1 | Credit Card | 1 | 23,146 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 8 | 445.85 | 0 | 152 | 0 | 597.85 | 0 | 1 | 92411 |
34 | 30 | 44.65 | 0 | null | null | 66 | Santa Maria | 4,024 | Month-to-Month | United States | 6734-GMPVK | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.943523, -120.256729 | 34.943523 | -120.256729 | 0 | 105.3 | 1 | 0 | 0 | Offer E | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 30,540 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 5 | 550.6 | 0 | 223.25 | 0 | 773.85 | 0 | 1 | 93454 |
46 | 29 | 0 | 0 | null | null | 26 | Baker | 3,080 | Month-to-Month | United States | 2320-SLKMB | Stayed | 0 | 1 | Female | 1 | Cable | 35.28952, -116.092214 | 35.28952 | -116.092214 | 0 | 44.45 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 0 | 904 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 26 | 1,183.8 | 0 | 0 | 0 | 1,183.8 | 0 | 1 | 92309 |
33 | 0 | 32.86 | 0 | null | null | 39 | San Diego | 3,573 | One Year | United States | 3778-FOAQW | Stayed | 0 | 0 | Female | 0 | null | 33.017518, -117.118456 | 33.017518 | -117.118456 | 1 | 20.15 | 0 | 0 | 1 | Offer C | 0 | 0 | 0 | 1 | Credit Card | 1 | 20,046 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 24 | 456.85 | 0 | 788.64 | 0 | 1,245.49 | 0 | 0 | 92127 |
57 | 30 | 10.97 | 0 | null | null | 62 | Avenal | 6,450 | Two Year | United States | 9339-FIIJL | Stayed | 0 | 1 | Male | 1 | DSL | 35.916943, -120.129921 | 35.916943 | -120.129921 | 1 | 85.95 | 1 | 0 | 2 | Offer A | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 14,697 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 72 | 6,151.9 | 0 | 789.84 | 0 | 6,941.74 | 0 | 1 | 93204 |
50 | 29 | 15.94 | 0 | null | null | 43 | Escondido | 5,958 | One Year | United States | 2868-LLSKM | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 33.141265, -116.967221 | 33.141265 | -116.967221 | 1 | 83.65 | 1 | 2 | 1 | Offer A | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 48,690 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 68 | 5,733.4 | 0 | 1,083.92 | 46.99 | 6,770.33 | 0 | 1 | 92027 |
23 | 58 | 13.13 | 0 | null | null | 49 | Lynwood | 2,615 | Two Year | United States | 5161-XEUVX | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.923573, -118.200669 | 33.923573 | -118.200669 | 1 | 94.3 | 1 | 0 | 8 | Offer C | 0 | 0 | 0 | 1 | Credit Card | 1 | 69,850 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 37 | 3,460.95 | 0 | 485.81 | 0 | 3,946.76 | 1 | 1 | 90262 |
37 | 57 | 20.76 | 0 | null | null | 46 | Mountain View | 2,132 | Month-to-Month | United States | 5898-IGSLP | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 37.388349, -122.075299 | 37.388349 | -122.075299 | 1 | 89.3 | 1 | 3 | 1 | Offer C | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 13,483 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 31 | 2,823 | 0 | 643.56 | 0 | 3,466.56 | 0 | 1 | 94041 |
28 | 73 | 35.99 | 0 | null | null | 48 | Fresno | 4,363 | One Year | United States | 2969-VAPYH | Stayed | 0 | 0 | Female | 1 | DSL | 36.799648, -119.801247 | 36.799648 | -119.801247 | 0 | 60.5 | 0 | 0 | 0 | Offer A | 1 | 1 | 0 | 0 | Credit Card | 1 | 26,580 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 67 | 3,870 | 0 | 2,411.33 | 0 | 6,281.33 | 1 | 1 | 93704 |
32 | 24 | 32.91 | 0 | null | null | 66 | Bangor | 2,610 | Month-to-Month | United States | 6175-IRFIT | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 39.396585, -121.38029 | 39.396585 | -121.38029 | 0 | 78.75 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 626 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 0 | 5 | 426.35 | 10 | 164.55 | 0 | 600.9 | 0 | 0 | 95914 |
77 | 23 | 14.12 | 0 | null | null | 57 | Berkeley | 5,232 | Two Year | United States | 3244-CQPHU | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.872902, -122.303708 | 37.872902 | -122.303708 | 0 | 110.1 | 1 | 0 | 0 | Offer A | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 8,157 | 1 | Q3 | 0 | 4 | 1 | California | 1 | 0 | 1 | 72 | 7,746.7 | 0 | 1,016.64 | 44.81 | 8,718.53 | 0 | 1 | 94710 |