Age
int64 19
80
| Avg Monthly GB Download
int64 0
85
| Avg Monthly Long Distance Charges
float64 0
50
| Churn
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1
| Churn Category
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values | Churn Reason
stringclasses 20
values | Churn Score
int64 5
96
| City
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22
| CLTV
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6.5k
| Contract
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values | Country
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value | Customer ID
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10
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values | Dependents
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| Device Protection Plan
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1
| Gender
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values | Internet Service
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1
| Internet Type
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values | Lat Long
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22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
int64 0
11
| Offer
stringclasses 5
values | Online Backup
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1
| Online Security
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1
| Paperless Billing
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1
| Partner
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1
| Payment Method
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values | Phone Service
int64 0
1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
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value | Referred a Friend
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1
| Satisfaction Score
int64 1
5
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1
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value | Streaming Movies
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1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
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12k
| Under 30
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|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
33 | 21 | 48.66 | 1 | Attitude | Attitude of support person | 92 | La Palma | 5,239 | Month-to-Month | United States | 7198-GLXTC | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.850504, -118.039892 | 33.850504 | -118.039892 | 0 | 79 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 15,505 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 2 | 143.65 | 0 | 97.32 | 0 | 240.97 | 0 | 1 | 90623 |
33 | 16 | 36.94 | 0 | null | null | 60 | Gardena | 2,757 | Month-to-Month | United States | 8118-TJAFG | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 33.890853, -118.297967 | 33.890853 | -118.297967 | 1 | 101.5 | 0 | 1 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 47,758 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 9 | 906.85 | 0 | 332.46 | 0 | 1,239.31 | 0 | 1 | 90247 |
55 | 12 | 41.13 | 0 | null | null | 67 | Honeydew | 6,469 | Two Year | United States | 0885-HMGPY | Stayed | 0 | 1 | Male | 1 | Cable | 40.342928, -124.063329 | 40.342928 | -124.063329 | 0 | 69.4 | 1 | 0 | 0 | Offer B | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 82 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 62 | 4,237.5 | 0 | 2,550.06 | 0 | 6,787.56 | 0 | 1 | 95545 |
62 | 27 | 1.18 | 0 | null | null | 48 | Fontana | 5,733 | Two Year | United States | 9786-YWNHU | Stayed | 1 | 1 | Female | 1 | DSL | 34.136367, -117.460803 | 34.136367 | -117.460803 | 1 | 63.55 | 0 | 2 | 6 | Offer B | 1 | 1 | 0 | 1 | Credit Card | 1 | 54,586 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 63 | 4,014.2 | 90 | 74.34 | 0 | 4,178.54 | 0 | 0 | 92336 |
19 | 51 | 29.13 | 0 | null | null | 57 | Lake Elsinore | 5,617 | Month-to-Month | United States | 0248-IPDFW | Joined | 0 | 0 | Female | 1 | Cable | 33.655421, -117.391751 | 33.655421 | -117.391751 | 0 | 50.1 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 38,519 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 50.1 | 0 | 29.13 | 0 | 79.23 | 1 | 1 | 92530 |
59 | 21 | 13.32 | 0 | null | null | 73 | Marshall | 4,741 | One Year | United States | 6253-WRFHY | Stayed | 1 | 0 | Male | 1 | DSL | 38.129308, -122.834815 | 38.129308 | -122.834815 | 1 | 64.75 | 0 | 1 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 406 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 13 | 877.35 | 0 | 173.16 | 0 | 1,050.51 | 0 | 1 | 94940 |
30 | 0 | 34.26 | 1 | Attitude | Attitude of support person | 66 | Inglewood | 2,604 | Month-to-Month | United States | 0278-YXOOG | Churned | 0 | 0 | Male | 0 | null | 33.956445, -118.358634 | 33.956445 | -118.358634 | 0 | 21.05 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 37,527 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 5 | 113.85 | 0 | 171.3 | 0 | 285.15 | 0 | 0 | 90301 |
44 | 10 | 16.93 | 0 | null | null | 45 | Tulare | 4,180 | Two Year | United States | 2987-BJXIK | Stayed | 0 | 1 | Female | 1 | DSL | 36.185471, -119.375243 | 36.185471 | -119.375243 | 0 | 84.7 | 1 | 0 | 0 | null | 1 | 1 | 0 | 0 | Credit Card | 1 | 56,101 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 70 | 5,991.05 | 0 | 1,185.1 | 0 | 7,176.15 | 0 | 1 | 93274 |
49 | 25 | 6.24 | 1 | Competitor | Competitor made better offer | 71 | San Diego | 3,452 | Month-to-Month | United States | 9526-JAWYF | Churned | 0 | 1 | Male | 1 | Fiber Optic | 32.886925, -117.152162 | 32.886925 | -117.152162 | 0 | 89.8 | 0 | 0 | 0 | Offer C | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 74,232 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 1 | 26 | 2,335.3 | 0 | 162.24 | 0 | 2,497.54 | 0 | 1 | 92126 |
48 | 0 | 41.93 | 0 | null | null | 79 | San Marcos | 5,646 | Two Year | United States | 7647-GYYKX | Stayed | 1 | 0 | Female | 0 | null | 33.162624, -117.170863 | 33.162624 | -117.170863 | 1 | 20.35 | 0 | 4 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 52,664 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 54 | 1,092.35 | 0 | 2,264.22 | 0 | 3,356.57 | 0 | 0 | 92069 |
40 | 0 | 26.98 | 0 | null | null | 71 | El Nido | 6,391 | One Year | United States | 5774-QPLTF | Stayed | 1 | 0 | Male | 0 | null | 37.127386, -120.506422 | 37.127386 | -120.506422 | 1 | 20.35 | 0 | 2 | 9 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 808 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 50 | 938.95 | 0 | 1,349 | 0 | 2,287.95 | 0 | 0 | 95317 |
19 | 0 | 9.77 | 0 | null | null | 50 | Palmdale | 2,608 | Two Year | United States | 9251-AWQGT | Stayed | 1 | 0 | Female | 0 | null | 34.598221, -117.79593 | 34.598221 | -117.79593 | 1 | 20 | 0 | 3 | 2 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 6,787 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 48 | 935.9 | 0 | 468.96 | 0 | 1,404.86 | 1 | 0 | 93591 |
49 | 0 | 28.19 | 0 | null | null | 54 | Imperial | 6,058 | Two Year | United States | 9537-JALFH | Stayed | 1 | 0 | Male | 0 | null | 32.858595, -115.662709 | 32.858595 | -115.662709 | 1 | 19.9 | 0 | 2 | 10 | Offer A | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 14,546 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 69 | 1,356.7 | 0 | 1,945.11 | 0 | 3,301.81 | 0 | 0 | 92251 |
63 | 14 | 31.83 | 0 | null | null | 33 | San Diego | 4,055 | Two Year | United States | 1488-PBLJN | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 32.827238, -117.089287 | 32.827238 | -117.089287 | 1 | 116.85 | 1 | 1 | 1 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 30,206 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 8,477.7 | 0 | 2,291.76 | 0 | 10,769.46 | 0 | 1 | 92124 |
47 | 23 | 35.46 | 1 | Competitor | Competitor offered more data | 77 | Burney | 4,019 | Month-to-Month | United States | 0895-DQHEW | Churned | 0 | 1 | Male | 1 | Fiber Optic | 40.946785, -121.719489 | 40.946785 | -121.719489 | 1 | 104.3 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 4,552 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 54 | 5,278.15 | 0 | 1,914.84 | 11.45 | 7,181.54 | 0 | 1 | 96013 |
63 | 0 | 37.95 | 0 | null | null | 71 | Cedar Glen | 4,934 | One Year | United States | 2589-AYCRP | Stayed | 0 | 0 | Female | 0 | null | 34.255203, -117.175654 | 34.255203 | -117.175654 | 0 | 19.75 | 0 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 455 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 50 | 989.05 | 0 | 1,897.5 | 0 | 2,886.55 | 0 | 0 | 92321 |
20 | 26 | 20.26 | 1 | Attitude | Attitude of support person | 80 | Ventura | 3,578 | Month-to-Month | United States | 2506-CLAKW | Churned | 0 | 1 | Female | 1 | Fiber Optic | 34.279221, -119.221437 | 34.279221 | -119.221437 | 0 | 98.15 | 0 | 0 | 0 | Offer E | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 46,894 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 6 | 567.45 | 0 | 121.56 | 0 | 689.01 | 1 | 1 | 93003 |
43 | 57 | 6.95 | 0 | null | null | 35 | Oroville | 5,169 | Two Year | United States | 2664-XJZNO | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 39.624561, -121.552866 | 39.624561 | -121.552866 | 1 | 104.9 | 0 | 3 | 5 | Offer A | 0 | 1 | 1 | 1 | Credit Card | 1 | 17,782 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 72 | 7,559.55 | 0 | 500.4 | 0 | 8,059.95 | 0 | 1 | 95965 |
41 | 23 | 28.54 | 0 | null | null | 64 | Temecula | 5,979 | Two Year | United States | 6297-NOOPG | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.507255, -117.029473 | 33.507255 | -117.029473 | 1 | 110.5 | 1 | 0 | 4 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 46,171 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 70 | 7,752.05 | 0 | 1,997.8 | 0 | 9,749.85 | 0 | 1 | 92592 |
39 | 3 | 32.67 | 0 | null | null | 55 | Tahoe City | 4,629 | One Year | United States | 4282-MSACW | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 39.178337, -120.162806 | 39.178337 | -120.162806 | 0 | 117.2 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Credit Card | 1 | 4,002 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 68 | 8,035.95 | 0 | 2,221.56 | 0 | 10,257.51 | 0 | 1 | 96145 |
34 | 22 | 15.37 | 0 | null | null | 25 | Mokelumne Hill | 6,435 | One Year | United States | 6893-ODYYE | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 38.304194, -120.592431 | 38.304194 | -120.592431 | 0 | 90.1 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Credit Card | 1 | 2,718 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 50 | 4,549.45 | 0 | 768.5 | 0 | 5,317.95 | 0 | 1 | 95245 |
41 | 18 | 22.11 | 1 | Competitor | Competitor made better offer | 78 | San Diego | 5,973 | Month-to-Month | United States | 7825-GKXMW | Churned | 0 | 0 | Female | 1 | DSL | 32.898613, -117.202937 | 32.898613 | -117.202937 | 0 | 45.8 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 4,258 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 45.8 | 10 | 22.11 | 0 | 77.91 | 0 | 0 | 92121 |
52 | 26 | 15.96 | 0 | null | null | 79 | Sunol | 5,504 | Two Year | United States | 7169-YWAMK | Stayed | 1 | 0 | Male | 1 | DSL | 37.587494, -121.862856 | 37.587494 | -121.862856 | 1 | 68.4 | 0 | 1 | 7 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 790 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 72 | 4,855.35 | 0 | 1,149.12 | 0 | 6,004.47 | 0 | 1 | 94586 |
25 | 69 | 3.67 | 0 | null | null | 42 | San Diego | 5,379 | Month-to-Month | United States | 9069-LGEUL | Stayed | 0 | 0 | Male | 1 | DSL | 32.825086, -117.199424 | 32.825086 | -117.199424 | 1 | 59.95 | 0 | 0 | 5 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 51,213 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 23 | 1,406 | 140 | 84.41 | 26.55 | 1,603.86 | 1 | 0 | 92117 |
41 | 0 | 12.87 | 0 | null | null | 24 | El Cajon | 2,192 | Month-to-Month | United States | 0357-NVCRI | Stayed | 1 | 0 | Female | 0 | null | 32.832706, -116.873258 | 32.832706 | -116.873258 | 0 | 20.05 | 0 | 3 | 0 | Offer C | 0 | 0 | 0 | 0 | Credit Card | 1 | 61,872 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 25 | 471.7 | 0 | 321.75 | 0 | 793.45 | 0 | 0 | 92021 |
62 | 58 | 34.54 | 0 | null | null | 31 | Snelling | 5,641 | One Year | United States | 4937-QPZPO | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 37.521708, -120.426843 | 37.521708 | -120.426843 | 1 | 99.9 | 1 | 3 | 3 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 1,158 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 61 | 6,241.35 | 0 | 2,106.94 | 0 | 8,348.29 | 0 | 1 | 95369 |
30 | 85 | 47.51 | 1 | Attitude | Attitude of service provider | 79 | Fellows | 5,948 | Month-to-Month | United States | 1320-HTRDR | Churned | 0 | 0 | Female | 1 | Fiber Optic | 35.215731, -119.57013 | 35.215731 | -119.57013 | 0 | 75.5 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 626 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 3 | 220.6 | 0 | 142.53 | 0 | 363.13 | 0 | 1 | 93224 |
47 | 0 | 10.54 | 0 | null | null | 25 | Fresno | 4,411 | One Year | United States | 6188-UXBBR | Stayed | 0 | 0 | Female | 0 | null | 36.878709, -119.7645 | 36.878709 | -119.7645 | 1 | 20.25 | 0 | 0 | 1 | Offer C | 0 | 0 | 1 | 1 | Credit Card | 1 | 45,087 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 38 | 814.75 | 0 | 400.52 | 0 | 1,215.27 | 0 | 0 | 93720 |
38 | 23 | 6.63 | 0 | null | null | 49 | Madeline | 6,231 | Two Year | United States | 6504-VBLFL | Stayed | 0 | 1 | Male | 1 | DSL | 41.042003, -120.506086 | 41.042003 | -120.506086 | 1 | 58.6 | 0 | 0 | 9 | Offer B | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 85 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 55 | 3,068.6 | 0 | 364.65 | 0 | 3,433.25 | 0 | 1 | 96119 |
74 | 14 | 46.2 | 0 | null | null | 47 | Pittsburg | 4,588 | Two Year | United States | 0907-HQNTS | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 38.006047, -121.916834 | 38.006047 | -121.916834 | 1 | 113 | 1 | 0 | 8 | Offer A | 1 | 1 | 1 | 1 | Credit Card | 1 | 78,816 | 1 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 70 | 7,987.6 | 0 | 3,234 | 0 | 11,221.6 | 0 | 1 | 94565 |
49 | 0 | 11.52 | 0 | null | null | 72 | Pasadena | 3,421 | Month-to-Month | United States | 1744-JHKYS | Stayed | 0 | 0 | Female | 0 | null | 34.13946, -118.166649 | 34.13946 | -118.166649 | 1 | 24.7 | 1 | 0 | 5 | Offer C | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 10,253 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 34 | 780.2 | 0 | 391.68 | 0 | 1,171.88 | 0 | 0 | 91105 |
60 | 27 | 36.49 | 0 | null | null | 55 | Lockeford | 4,886 | Two Year | United States | 9924-JPRMC | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 38.166791, -121.14207 | 38.166791 | -121.14207 | 0 | 118.2 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 3,205 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 72 | 8,547.15 | 0 | 2,627.28 | 0 | 11,174.43 | 0 | 1 | 95237 |
73 | 5 | 35.16 | 0 | null | null | 30 | Middletown | 4,991 | Month-to-Month | United States | 5188-HGMLP | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 38.787446, -122.58675 | 38.787446 | -122.58675 | 1 | 74 | 1 | 0 | 10 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 7,789 | 0 | Q3 | 1 | 5 | 1 | California | 0 | 0 | 0 | 54 | 3,919.15 | 0 | 1,898.64 | 0 | 5,817.79 | 0 | 1 | 95461 |
24 | 73 | 48.3 | 0 | null | null | 71 | Glendale | 5,721 | Month-to-Month | United States | 3174-RKMOW | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 34.17051, -118.289463 | 34.17051 | -118.289463 | 1 | 109.95 | 1 | 3 | 8 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 23,981 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 35 | 3,782.4 | 0 | 1,690.5 | 31.9 | 5,441 | 1 | 1 | 91201 |
49 | 19 | 1.86 | 1 | Competitor | Competitor made better offer | 91 | Hat Creek | 3,878 | Month-to-Month | United States | 7551-DACSP | Churned | 1 | 1 | Male | 1 | DSL | 40.789799, -121.474529 | 40.789799 | -121.474529 | 1 | 55.3 | 0 | 1 | 1 | Offer E | 1 | 0 | 1 | 1 | Mailed Check | 1 | 397 | 0 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 6 | 324.25 | 0 | 11.16 | 0 | 335.41 | 0 | 1 | 96040 |
23 | 0 | 14.04 | 0 | null | null | 77 | Colfax | 3,509 | One Year | United States | 1952-DVVSW | Stayed | 0 | 0 | Female | 0 | null | 39.084645, -120.894014 | 39.084645 | -120.894014 | 1 | 20.1 | 0 | 0 | 4 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 8,525 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 10 | 184.4 | 0 | 140.4 | 0 | 324.8 | 1 | 0 | 95713 |
27 | 0 | 18.57 | 0 | null | null | 63 | San Leandro | 3,179 | Two Year | United States | 9108-EQPNQ | Stayed | 1 | 0 | Female | 0 | null | 37.717196, -122.159338 | 37.717196 | -122.159338 | 1 | 26.1 | 1 | 2 | 10 | Offer D | 0 | 0 | 0 | 1 | Credit Card | 1 | 41,871 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 10 | 225.55 | 0 | 185.7 | 0 | 411.25 | 1 | 0 | 94577 |
63 | 18 | 37.43 | 1 | Competitor | Competitor had better devices | 66 | Cool | 3,790 | Month-to-Month | United States | 0754-UKWQP | Churned | 0 | 1 | Male | 1 | Fiber Optic | 38.880622, -120.973865 | 38.880622 | -120.973865 | 0 | 95.85 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 3,674 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 2 | 197.7 | 0 | 74.86 | 0 | 272.56 | 0 | 1 | 95614 |
21 | 69 | 7.67 | 0 | null | null | 72 | Huntington Beach | 5,956 | Month-to-Month | United States | 8548-AWOFC | Stayed | 0 | 0 | Male | 1 | DSL | 33.723579, -118.005441 | 33.723579 | -118.005441 | 1 | 63.85 | 1 | 0 | 4 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 58,764 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 66 | 4,264.6 | 0 | 506.22 | 0 | 4,770.82 | 1 | 1 | 92647 |
37 | 27 | 44.98 | 0 | null | null | 32 | Niland | 5,230 | Month-to-Month | United States | 1471-GIQKQ | Joined | 0 | 0 | Female | 1 | DSL | 33.345825, -115.596574 | 33.345825 | -115.596574 | 0 | 49.95 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 2,753 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 49.95 | 0 | 44.98 | 0 | 94.93 | 0 | 1 | 92257 |
77 | 18 | 9.13 | 0 | null | null | 22 | Gustine | 4,599 | One Year | United States | 6383-ZTSIW | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.147198, -121.120161 | 37.147198 | -121.120161 | 1 | 99.1 | 0 | 0 | 6 | null | 1 | 1 | 0 | 1 | Mailed Check | 1 | 7,872 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 39 | 3,877.95 | 0 | 356.07 | 0 | 4,234.02 | 0 | 1 | 95322 |
48 | 0 | 30.58 | 0 | null | null | 71 | Calexico | 4,271 | One Year | United States | 2550-QHZGP | Stayed | 0 | 0 | Male | 0 | null | 32.690654, -115.431225 | 32.690654 | -115.431225 | 0 | 19.5 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 27,804 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 7 | 128.6 | 0 | 214.06 | 0 | 342.66 | 0 | 0 | 92231 |
72 | 20 | 41.43 | 1 | Competitor | Competitor offered more data | 91 | Los Angeles | 4,618 | Month-to-Month | United States | 4816-JBHOV | Churned | 0 | 0 | Male | 1 | Cable | 33.952714, -118.292061 | 33.952714 | -118.292061 | 0 | 44.7 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 87,383 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 0 | 2 | 93.7 | 0 | 82.86 | 0 | 176.56 | 0 | 1 | 90044 |
54 | 24 | 18.85 | 0 | null | null | 38 | San Andreas | 6,287 | One Year | United States | 7153-CHRBV | Stayed | 1 | 1 | Female | 1 | Cable | 38.196497, -120.61689 | 38.196497 | -120.61689 | 1 | 59.3 | 0 | 1 | 6 | Offer B | 0 | 1 | 1 | 1 | Credit Card | 1 | 3,930 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 57 | 3,274.35 | 0 | 1,074.45 | 0 | 4,348.8 | 0 | 1 | 95249 |
32 | 23 | 33.07 | 0 | null | null | 68 | La Crescenta | 4,567 | One Year | United States | 5204-HMGYF | Stayed | 1 | 1 | Female | 1 | DSL | 34.239636, -118.245259 | 34.239636 | -118.245259 | 1 | 87.2 | 0 | 2 | 4 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 29,110 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 49 | 4,345 | 0 | 1,620.43 | 0 | 5,965.43 | 0 | 1 | 91214 |
64 | 29 | 0 | 0 | null | null | 27 | Yountville | 6,435 | Two Year | United States | 8780-YRMTT | Stayed | 0 | 1 | Female | 1 | DSL | 38.421458, -122.365048 | 38.421458 | -122.365048 | 0 | 47.4 | 0 | 0 | 0 | Offer A | 1 | 1 | 1 | 0 | Mailed Check | 0 | 2,873 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 66 | 3,177.25 | 0 | 0 | 0 | 3,177.25 | 0 | 0 | 94599 |
53 | 9 | 49.63 | 1 | Competitor | Competitor offered higher download speeds | 69 | Palo Alto | 5,732 | Month-to-Month | United States | 8610-WFCJF | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.45809, -122.115398 | 37.45809 | -122.115398 | 1 | 95.6 | 1 | 0 | 2 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 45,499 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 49 | 4,783.5 | 0 | 2,431.87 | 0 | 7,215.37 | 0 | 1 | 94303 |
61 | 24 | 16.87 | 0 | null | null | 22 | Yreka | 5,494 | Month-to-Month | United States | 0689-DSXGL | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 41.764869, -122.671316 | 41.764869 | -122.671316 | 1 | 85.8 | 0 | 1 | 3 | Offer B | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 9,538 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 52 | 4,433.3 | 0 | 877.24 | 0 | 5,310.54 | 0 | 1 | 96097 |
44 | 16 | 0 | 0 | null | null | 22 | Desert Hot Springs | 4,795 | Two Year | United States | 4872-JCVCA | Stayed | 0 | 1 | Female | 1 | DSL | 33.832799, -116.250973 | 33.832799 | -116.250973 | 1 | 47.6 | 0 | 0 | 1 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 0 | 5,529 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 71 | 3,377.8 | 0 | 0 | 0 | 3,377.8 | 0 | 1 | 92241 |
42 | 24 | 48.25 | 0 | null | null | 63 | Alleghany | 3,522 | Month-to-Month | United States | 5895-QSXOD | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 39.467828, -120.841386 | 39.467828 | -120.841386 | 0 | 70.05 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 118 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 9 | 657.5 | 0 | 434.25 | 0 | 1,091.75 | 0 | 1 | 95910 |
44 | 23 | 34.62 | 1 | Price | Lack of affordable download/upload speed | 66 | Santa Fe Springs | 4,766 | Month-to-Month | United States | 2430-USGXP | Churned | 0 | 1 | Male | 1 | Fiber Optic | 33.933565, -118.062611 | 33.933565 | -118.062611 | 1 | 101.05 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 16,271 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 24 | 2,391.8 | 0 | 830.88 | 0 | 3,222.68 | 0 | 1 | 90670 |
34 | 12 | 30.27 | 0 | null | null | 53 | Seal Beach | 5,044 | One Year | United States | 2636-SJDOU | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.75462, -118.071128 | 33.75462 | -118.071128 | 0 | 84.3 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Credit Card | 1 | 24,180 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 64 | 5,289.05 | 0 | 1,937.28 | 0 | 7,226.33 | 0 | 1 | 90740 |
44 | 0 | 17.23 | 0 | null | null | 74 | Los Angeles | 2,558 | Two Year | United States | 4573-JKNAE | Stayed | 1 | 0 | Male | 0 | null | 34.078821, -118.177576 | 34.078821 | -118.177576 | 0 | 19.35 | 0 | 3 | 0 | Offer D | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 46,960 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 12 | 212.3 | 0 | 206.76 | 0 | 419.06 | 0 | 0 | 90032 |
32 | 26 | 5.07 | 1 | Dissatisfaction | Lack of self-service on Website | 91 | Rancho Santa Margarita | 5,630 | Month-to-Month | United States | 1396-QWFBJ | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.624654, -117.611733 | 33.624654 | -117.611733 | 1 | 74.05 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 42,193 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 21 | 1,565.7 | 0 | 106.47 | 0 | 1,672.17 | 0 | 1 | 92688 |
42 | 24 | 27.72 | 1 | Competitor | Competitor had better devices | 92 | Tranquillity | 2,558 | Month-to-Month | United States | 6711-VTNRE | Churned | 0 | 1 | Female | 1 | Fiber Optic | 36.635661, -120.288644 | 36.635661 | -120.288644 | 0 | 87.55 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,130 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 36 | 3,078.1 | 0 | 997.92 | 0 | 4,076.02 | 0 | 1 | 93668 |
77 | 0 | 32.12 | 0 | null | null | 69 | Sacramento | 5,819 | Two Year | United States | 3996-ZNWYK | Stayed | 1 | 0 | Male | 0 | null | 38.445939, -121.496855 | 38.445939 | -121.496855 | 1 | 19.8 | 0 | 1 | 5 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 9,063 | 0 | Q3 | 1 | 4 | 1 | California | 0 | 0 | 0 | 71 | 1,388.45 | 0 | 2,280.52 | 0 | 3,668.97 | 0 | 0 | 95832 |
71 | 30 | 31.68 | 0 | null | null | 70 | Costa Mesa | 6,500 | Two Year | United States | 7622-FWGEW | Stayed | 0 | 1 | Male | 1 | DSL | 33.678591, -117.905471 | 33.678591 | -117.905471 | 1 | 85.65 | 0 | 0 | 8 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 48,207 | 1 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 56 | 4,824.45 | 0 | 1,774.08 | 0 | 6,598.53 | 0 | 1 | 92626 |
49 | 57 | 8.02 | 0 | null | null | 69 | Oroville | 4,198 | Month-to-Month | United States | 5448-VWNAM | Stayed | 1 | 0 | Female | 1 | DSL | 39.473896, -121.415927 | 39.473896 | -121.415927 | 0 | 75.9 | 1 | 3 | 0 | Offer D | 1 | 1 | 1 | 0 | Credit Card | 1 | 28,382 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 19 | 1,375.6 | 0 | 152.38 | 0 | 1,527.98 | 0 | 1 | 95966 |
54 | 27 | 15.9 | 0 | null | null | 39 | Carson | 5,913 | Month-to-Month | United States | 6650-VJONK | Joined | 0 | 0 | Male | 1 | Cable | 33.859171, -118.252272 | 33.859171 | -118.252272 | 0 | 43.85 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 25,566 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 43.85 | 10 | 15.9 | 0 | 69.75 | 0 | 0 | 90746 |
42 | 8 | 1.64 | 0 | null | null | 70 | Anaheim | 3,641 | Month-to-Month | United States | 4090-KPJIP | Joined | 0 | 0 | Female | 1 | Fiber Optic | 33.83796, -117.870494 | 33.83796 | -117.870494 | 0 | 74.95 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 34,398 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 3 | 212.4 | 0 | 4.92 | 27.6 | 189.72 | 0 | 1 | 92806 |
73 | 24 | 19.03 | 1 | Competitor | Competitor made better offer | 90 | Davis | 2,230 | Month-to-Month | United States | 3793-MMFUH | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.544002, -121.685559 | 38.544002 | -121.685559 | 0 | 95.05 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 648 | 0 | Q3 | 0 | 1 | 1 | California | 1 | 1 | 1 | 13 | 1,290 | 0 | 247.39 | 0 | 1,537.39 | 0 | 1 | 95618 |
58 | 22 | 40.78 | 0 | null | null | 59 | South El Monte | 6,258 | Two Year | United States | 1841-YSJGV | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 34.04622, -118.053753 | 34.04622 | -118.053753 | 1 | 109.95 | 1 | 0 | 9 | Offer A | 1 | 1 | 1 | 1 | Credit Card | 1 | 45,645 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 72 | 7,852.4 | 0 | 2,936.16 | 0 | 10,788.56 | 0 | 1 | 91733 |
40 | 57 | 39.52 | 0 | null | null | 25 | Pleasant Grove | 4,024 | Two Year | United States | 0960-HUWBM | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 38.833554, -121.498102 | 38.833554 | -121.498102 | 1 | 104.1 | 1 | 3 | 0 | Offer B | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 901 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 65 | 6,700.05 | 0 | 2,568.8 | 0 | 9,268.85 | 0 | 1 | 95668 |
25 | 0 | 8.82 | 0 | null | null | 32 | Los Angeles | 5,179 | Month-to-Month | United States | 9367-TCUYN | Stayed | 0 | 0 | Female | 0 | null | 34.002028, -118.430656 | 34.002028 | -118.430656 | 0 | 20.1 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 55,204 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 12 | 223.6 | 0 | 105.84 | 0 | 329.44 | 1 | 0 | 90066 |
50 | 19 | 2.51 | 0 | null | null | 20 | Los Angeles | 5,249 | Month-to-Month | United States | 8189-HBVRW | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.059281, -118.30742 | 34.059281 | -118.30742 | 0 | 90.8 | 1 | 0 | 0 | null | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 43,019 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 53 | 4,921.2 | 60 | 133.03 | 0 | 5,114.23 | 0 | 0 | 90005 |
23 | 42 | 18.03 | 0 | null | null | 80 | Olivehurst | 4,781 | Two Year | United States | 5148-ORICT | Stayed | 0 | 1 | Female | 1 | Cable | 39.082568, -121.55325 | 39.082568 | -121.55325 | 1 | 74.35 | 0 | 0 | 2 | null | 1 | 1 | 1 | 1 | Mailed Check | 1 | 6,439 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 64 | 4,759.55 | 0 | 1,153.92 | 0 | 5,913.47 | 1 | 1 | 95961 |
33 | 8 | 38.93 | 0 | null | null | 26 | Doyle | 6,334 | Month-to-Month | United States | 6075-QMNRR | Stayed | 0 | 0 | Female | 1 | DSL | 40.012675, -120.101857 | 40.012675 | -120.101857 | 0 | 49.75 | 0 | 0 | 0 | Offer B | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 1,177 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 52 | 2,535.55 | 0 | 2,024.36 | 0 | 4,559.91 | 0 | 1 | 96109 |
55 | 15 | 30.88 | 0 | null | null | 51 | San Bernardino | 3,302 | One Year | United States | 4223-BKEOR | Stayed | 0 | 1 | Female | 1 | DSL | 34.122501, -117.320138 | 34.122501 | -117.320138 | 0 | 64.85 | 0 | 0 | 0 | Offer D | 0 | 1 | 0 | 0 | Mailed Check | 1 | 23,146 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 21 | 1,336.8 | 0 | 648.48 | 0 | 1,985.28 | 0 | 1 | 92411 |
33 | 11 | 5.92 | 1 | Other | Don't know | 85 | Lake Forest | 2,966 | Month-to-Month | United States | 1342-JPNKI | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.644849, -117.684254 | 33.644849 | -117.684254 | 0 | 86.05 | 1 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 59,176 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 10 | 834.1 | 0 | 59.2 | 0 | 893.3 | 0 | 1 | 92630 |
64 | 0 | 26.74 | 0 | null | null | 64 | Los Angeles | 4,948 | Two Year | United States | 1705-GUHPV | Stayed | 0 | 0 | Female | 0 | null | 33.987945, -118.370442 | 33.987945 | -118.370442 | 0 | 24.2 | 1 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Credit Card | 1 | 8,115 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 63 | 1,618.2 | 0 | 1,684.62 | 0 | 3,302.82 | 0 | 0 | 90056 |
55 | 29 | 17.73 | 1 | Attitude | Attitude of support person | 74 | San Diego | 2,325 | Month-to-Month | United States | 8155-IBNHG | Churned | 0 | 0 | Female | 1 | Fiber Optic | 32.747484, -117.166877 | 32.747484 | -117.166877 | 1 | 75.4 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 30,202 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 24 | 1,747.85 | 0 | 425.52 | 0 | 2,173.37 | 0 | 1 | 92103 |
22 | 41 | 36.61 | 0 | null | null | 44 | Santa Paula | 6,115 | One Year | United States | 9702-AIUJO | Stayed | 1 | 0 | Male | 1 | DSL | 34.402343, -119.094824 | 34.402343 | -119.094824 | 1 | 44.8 | 0 | 2 | 10 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 32,511 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 50 | 2,230.85 | 0 | 1,830.5 | 36.22 | 4,025.13 | 1 | 1 | 93060 |
80 | 28 | 39.01 | 0 | null | null | 65 | Santa Cruz | 3,950 | Month-to-Month | United States | 4884-ZTHVF | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.031404, -121.981865 | 37.031404 | -121.981865 | 0 | 87.1 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 8,365 | 0 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 1 | 8 | 713.6 | 0 | 312.08 | 0 | 1,025.68 | 0 | 1 | 95065 |
50 | 26 | 31.34 | 0 | null | null | 74 | Olema | 5,554 | Two Year | United States | 6741-QRLUP | Stayed | 0 | 1 | Female | 1 | DSL | 38.052209, -122.775567 | 38.052209 | -122.775567 | 0 | 80.3 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Credit Card | 1 | 248 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 63 | 4,995.35 | 0 | 1,974.42 | 0 | 6,969.77 | 0 | 1 | 94950 |
28 | 69 | 2.87 | 0 | null | null | 62 | Escondido | 4,292 | Two Year | United States | 5320-BRKGK | Stayed | 1 | 1 | Female | 1 | DSL | 33.141265, -116.967221 | 33.141265 | -116.967221 | 1 | 75.8 | 1 | 2 | 1 | Offer B | 0 | 1 | 0 | 1 | Credit Card | 1 | 48,690 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 58 | 4,415.75 | 0 | 166.46 | 0 | 4,582.21 | 1 | 1 | 92027 |
61 | 28 | 4.53 | 0 | null | null | 28 | Hinkley | 4,120 | Month-to-Month | United States | 1452-VOQCH | Joined | 0 | 0 | Male | 1 | Fiber Optic | 34.983808, -117.239306 | 34.983808 | -117.239306 | 0 | 75.1 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,933 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 75.1 | 0 | 4.53 | 0 | 79.63 | 0 | 1 | 92347 |
45 | 10 | 19.22 | 1 | Dissatisfaction | Limited range of services | 90 | Guerneville | 5,007 | Month-to-Month | United States | 0564-JJHGS | Churned | 0 | 0 | Male | 1 | Fiber Optic | 38.52576, -123.013347 | 38.52576 | -123.013347 | 0 | 95.5 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 4,913 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 9 | 829.1 | 0 | 172.98 | 0 | 1,002.08 | 0 | 1 | 95446 |
45 | 27 | 44.75 | 0 | null | null | 52 | Herlong | 5,433 | One Year | United States | 2361-UPSND | Stayed | 0 | 0 | Female | 1 | DSL | 40.198234, -120.18089 | 40.198234 | -120.18089 | 1 | 70.6 | 0 | 0 | 6 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 946 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 46 | 3,231.05 | 0 | 2,058.5 | 0 | 5,289.55 | 0 | 1 | 96113 |
63 | 9 | 7.26 | 1 | Attitude | Attitude of support person | 67 | Long Beach | 5,613 | Month-to-Month | United States | 6910-HADCM | Churned | 0 | 1 | Female | 1 | Cable | 33.823943, -118.111335 | 33.823943 | -118.111335 | 0 | 76.35 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 37,417 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 1 | 76.35 | 0 | 7.26 | 0 | 83.61 | 0 | 1 | 90808 |
56 | 10 | 30.06 | 0 | null | null | 50 | Benicia | 4,216 | Month-to-Month | United States | 8325-QRPZR | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 38.113533, -122.11926 | 38.113533 | -122.11926 | 0 | 75.15 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 25,578 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 7 | 525 | 10 | 210.42 | 0 | 745.42 | 0 | 0 | 94510 |
68 | 28 | 21.57 | 1 | Competitor | Competitor had better devices | 80 | Irvine | 3,685 | Month-to-Month | United States | 4695-WJZUE | Churned | 0 | 1 | Female | 1 | Fiber Optic | 33.703976, -117.824172 | 33.703976 | -117.824172 | 0 | 88.55 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 17,621 | 0 | Q3 | 0 | 1 | 1 | California | 1 | 1 | 0 | 2 | 179.25 | 0 | 43.14 | 0 | 222.39 | 0 | 1 | 92606 |
50 | 0 | 31.97 | 0 | null | null | 56 | Cerritos | 2,648 | Month-to-Month | United States | 3590-TCXTB | Joined | 0 | 0 | Male | 0 | null | 33.8681, -118.067402 | 33.8681 | -118.067402 | 0 | 20.35 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 51,556 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 20.35 | 0 | 31.97 | 0 | 52.32 | 0 | 0 | 90703 |
62 | 0 | 32.03 | 1 | Attitude | Attitude of support person | 65 | Hydesville | 5,627 | Month-to-Month | United States | 4195-SMMNX | Churned | 0 | 0 | Male | 0 | null | 40.557314, -124.081662 | 40.557314 | -124.081662 | 0 | 20.35 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 1,201 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 2 | 33.2 | 0 | 64.06 | 0 | 97.26 | 0 | 0 | 95547 |
20 | 69 | 2.43 | 0 | null | null | 50 | San Ysidro | 4,565 | One Year | United States | 9720-JJJOR | Stayed | 0 | 1 | Male | 1 | DSL | 32.555828, -117.040073 | 32.555828 | -117.040073 | 1 | 60.3 | 0 | 0 | 8 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 28,488 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 1 | 0 | 41 | 2,511.3 | 0 | 99.63 | 0 | 2,610.93 | 1 | 1 | 92173 |
39 | 28 | 19.66 | 0 | null | null | 33 | San Diego | 4,898 | Month-to-Month | United States | 2842-BCQGE | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 32.677716, -117.047666 | 32.677716 | -117.047666 | 0 | 75.35 | 1 | 0 | 0 | Offer B | 0 | 0 | 1 | 0 | Credit Card | 1 | 36,351 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 43 | 3,161.4 | 0 | 845.38 | 0 | 4,006.78 | 0 | 1 | 92139 |
38 | 27 | 23.31 | 0 | null | null | 77 | Long Beach | 5,511 | Two Year | United States | 6371-NZYEG | Stayed | 0 | 1 | Male | 1 | DSL | 33.771612, -118.143866 | 33.771612 | -118.143866 | 1 | 64.25 | 0 | 0 | 9 | null | 0 | 1 | 0 | 1 | Credit Card | 1 | 19,034 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 16 | 1,024 | 0 | 372.96 | 0 | 1,396.96 | 0 | 1 | 90814 |
53 | 13 | 37.48 | 1 | Dissatisfaction | Limited range of services | 74 | Orangevale | 4,017 | Month-to-Month | United States | 1550-LOAHA | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.689174, -121.218435 | 38.689174 | -121.218435 | 1 | 84.15 | 0 | 0 | 1 | null | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 32,040 | 0 | Q3 | 1 | 2 | 0 | California | 1 | 1 | 0 | 32 | 2,585.95 | 0 | 1,199.36 | 0 | 3,785.31 | 0 | 1 | 95662 |
59 | 3 | 9.85 | 0 | null | null | 42 | Emigrant Gap | 5,233 | One Year | United States | 3401-URHDA | Stayed | 0 | 0 | Male | 1 | Cable | 39.23754, -120.720196 | 39.23754 | -120.720196 | 0 | 59.9 | 1 | 0 | 0 | null | 0 | 1 | 0 | 0 | Credit Card | 1 | 185 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 51 | 3,043.6 | 0 | 502.35 | 0 | 3,545.95 | 0 | 1 | 95715 |
47 | 19 | 0 | 0 | null | null | 59 | Brisbane | 4,556 | Two Year | United States | 1209-VFFOC | Stayed | 1 | 1 | Male | 1 | DSL | 37.684694, -122.40712 | 37.684694 | -122.40712 | 1 | 56.4 | 0 | 2 | 10 | Offer A | 1 | 1 | 1 | 1 | Credit Card | 0 | 3,635 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 68 | 3,948.45 | 0 | 0 | 0 | 3,948.45 | 0 | 1 | 94005 |
26 | 30 | 35.25 | 1 | Competitor | Competitor had better devices | 73 | Cotati | 5,919 | Month-to-Month | United States | 6996-KNSML | Churned | 0 | 1 | Female | 1 | Fiber Optic | 38.326215, -122.718742 | 38.326215 | -122.718742 | 0 | 74.9 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 7,936 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 74.9 | 0 | 35.25 | 0 | 110.15 | 1 | 1 | 94931 |
22 | 48 | 48.68 | 0 | null | null | 47 | Hayward | 5,993 | Month-to-Month | United States | 7799-DSEWS | Stayed | 0 | 1 | Male | 1 | DSL | 37.639215, -122.037554 | 37.639215 | -122.037554 | 0 | 68.35 | 0 | 0 | 0 | Offer D | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 72,993 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 18 | 1,299.8 | 0 | 876.24 | 0 | 2,176.04 | 1 | 1 | 94544 |
63 | 11 | 0 | 0 | null | null | 42 | Gardena | 2,522 | One Year | United States | 9388-ZEYVT | Stayed | 0 | 1 | Male | 1 | DSL | 33.890853, -118.297967 | 33.890853 | -118.297967 | 0 | 44.15 | 0 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Bank Withdrawal | 0 | 47,758 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 43 | 1,931.3 | 0 | 0 | 0 | 1,931.3 | 0 | 1 | 90247 |
75 | 18 | 29.68 | 1 | Attitude | Attitude of support person | 75 | Loleta | 4,371 | Month-to-Month | United States | 7206-GZCDC | Churned | 0 | 0 | Female | 1 | Cable | 40.665952, -124.240051 | 40.665952 | -124.240051 | 0 | 69.25 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,447 | 0 | Q3 | 0 | 2 | 1 | California | 0 | 0 | 0 | 1 | 69.25 | 0 | 29.68 | 0 | 98.93 | 0 | 1 | 95551 |
62 | 9 | 28.32 | 0 | null | null | 29 | Mount Laguna | 4,244 | One Year | United States | 4560-WQAQW | Stayed | 0 | 0 | Female | 1 | DSL | 32.830852, -116.444601 | 32.830852 | -116.444601 | 0 | 68.7 | 1 | 0 | 0 | Offer B | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 81 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 59 | 4,070.95 | 150 | 1,670.88 | 0 | 5,891.83 | 0 | 0 | 91948 |
35 | 17 | 46.99 | 1 | Competitor | Competitor had better devices | 73 | North Hollywood | 2,850 | Month-to-Month | United States | 4547-LYTDD | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.1692, -118.372498 | 34.1692 | -118.372498 | 0 | 72.65 | 1 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 36,625 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 16 | 1,194.3 | 0 | 751.84 | 0 | 1,946.14 | 0 | 1 | 91601 |
32 | 23 | 48.14 | 0 | null | null | 47 | San Mateo | 3,900 | Month-to-Month | United States | 8033-ATFAS | Stayed | 1 | 1 | Female | 1 | Cable | 37.556094, -122.272437 | 37.556094 | -122.272437 | 1 | 59.85 | 0 | 2 | 4 | Offer C | 0 | 0 | 1 | 1 | Credit Card | 1 | 31,882 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 39 | 2,341.5 | 0 | 1,877.46 | 0 | 4,218.96 | 0 | 1 | 94404 |
69 | 20 | 11.34 | 1 | Competitor | Competitor had better devices | 88 | Grass Valley | 3,348 | Month-to-Month | United States | 5240-IJOQT | Churned | 0 | 0 | Male | 1 | Fiber Optic | 39.099204, -121.137962 | 39.099204 | -121.137962 | 0 | 74.7 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 17,922 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 0 | 1 | 74.7 | 0 | 11.34 | 0 | 86.04 | 0 | 1 | 95949 |
55 | 5 | 13.65 | 1 | Competitor | Competitor had better devices | 90 | Dinuba | 2,708 | Month-to-Month | United States | 9492-TOKRI | Churned | 0 | 0 | Female | 1 | Fiber Optic | 36.523619, -119.386868 | 36.523619 | -119.386868 | 0 | 90 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 1 | 24,206 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 1 | 18 | 1,527.35 | 0 | 245.7 | 0 | 1,773.05 | 0 | 1 | 93618 |
38 | 0 | 48.63 | 0 | null | null | 23 | Costa Mesa | 6,473 | One Year | United States | 6922-NCEDI | Stayed | 0 | 0 | Male | 0 | null | 33.645672, -117.922613 | 33.645672 | -117.922613 | 0 | 21.2 | 0 | 0 | 0 | Offer B | 0 | 0 | 1 | 0 | Mailed Check | 1 | 62,069 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 56 | 1,238.65 | 0 | 2,723.28 | 0 | 3,961.93 | 0 | 0 | 92627 |
26 | 41 | 19.68 | 1 | Competitor | Competitor offered more data | 71 | Cantua Creek | 2,363 | Month-to-Month | United States | 7089-IVVAZ | Churned | 0 | 0 | Female | 1 | Fiber Optic | 36.488056, -120.407691 | 36.488056 | -120.407691 | 0 | 103.35 | 1 | 0 | 0 | Offer E | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 1,766 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 8 | 847.3 | 0 | 157.44 | 0 | 1,004.74 | 1 | 1 | 93608 |