Age
int64 19
80
| Avg Monthly GB Download
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85
| Avg Monthly Long Distance Charges
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50
| Churn
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1
| Churn Category
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values | Churn Reason
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int64 5
96
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22
| CLTV
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6.5k
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10
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values | Dependents
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| Device Protection Plan
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1
| Gender
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values | Internet Service
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1
| Internet Type
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values | Lat Long
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22
| Latitude
float64 32.6
42
| Longitude
float64 -124.3
-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
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11
| Offer
stringclasses 5
values | Online Backup
int64 0
1
| Online Security
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1
| Paperless Billing
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1
| Partner
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values | Phone Service
int64 0
1
| Population
int64 11
105k
| Premium Tech Support
int64 0
1
| Quarter
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1
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5
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value | Streaming Movies
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1
| Streaming Music
int64 0
1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
float64 0
49.8
| Total Revenue
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12k
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|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
23 | 53 | 4.01 | 1 | Competitor | Competitor had better devices | 88 | Seeley | 3,804 | Month-to-Month | United States | 0578-SKVMF | Churned | 0 | 0 | Female | 1 | Cable | 32.790282, -115.689559 | 32.790282 | -115.689559 | 1 | 83.3 | 0 | 0 | 4 | null | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 1,632 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 0 | 22 | 1,845.9 | 0 | 88.22 | 0 | 1,934.12 | 1 | 1 | 92273 |
42 | 19 | 22.03 | 1 | Dissatisfaction | Network reliability | 92 | Modesto | 2,457 | Month-to-Month | United States | 6379-RXJRQ | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.612612, -121.108568 | 37.612612 | -121.108568 | 1 | 70.1 | 0 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 30,668 | 0 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 10 | 659.65 | 0 | 220.3 | 34.69 | 845.26 | 0 | 1 | 95358 |
48 | 53 | 29.87 | 0 | null | null | 46 | Lafayette | 2,814 | Month-to-Month | United States | 0820-FNRNX | Stayed | 1 | 1 | Male | 1 | DSL | 37.907777, -122.127161 | 37.907777 | -122.127161 | 1 | 66.7 | 1 | 3 | 1 | Offer D | 1 | 0 | 1 | 1 | Mailed Check | 1 | 23,996 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 17 | 1,077.05 | 0 | 507.79 | 0 | 1,584.84 | 0 | 1 | 94549 |
31 | 11 | 26.71 | 1 | Competitor | Competitor had better devices | 66 | Lancaster | 3,038 | Month-to-Month | United States | 7379-POKDZ | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.741406, -118.38111 | 34.741406 | -118.38111 | 1 | 70.3 | 0 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 49,309 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 3 | 208.85 | 0 | 80.13 | 0 | 288.98 | 0 | 1 | 93536 |
61 | 30 | 12.02 | 0 | null | null | 34 | Geyserville | 6,166 | Two Year | United States | 6244-BESBM | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 38.731771, -123.064272 | 38.731771 | -123.064272 | 1 | 95.2 | 0 | 1 | 6 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 2,349 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 69 | 6,671.7 | 0 | 829.38 | 0 | 7,501.08 | 0 | 1 | 95441 |
71 | 2 | 6.13 | 0 | null | null | 25 | Brookdale | 5,400 | Two Year | United States | 9845-PEEKO | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.106902, -122.100006 | 37.106902 | -122.100006 | 0 | 79.2 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 1 | 1,007 | 0 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 0 | 59 | 4,590.35 | 0 | 361.67 | 0 | 4,952.02 | 0 | 1 | 95007 |
36 | 0 | 2.82 | 0 | null | null | 42 | Dulzura | 2,289 | Two Year | United States | 9945-PSVIP | Stayed | 1 | 0 | Female | 0 | null | 32.622999, -116.687855 | 32.622999 | -116.687855 | 1 | 18.7 | 0 | 3 | 3 | Offer C | 0 | 0 | 1 | 1 | Credit Card | 1 | 727 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 25 | 383.65 | 0 | 70.5 | 0 | 454.15 | 0 | 0 | 91917 |
39 | 26 | 33.57 | 1 | Competitor | Competitor made better offer | 71 | Walnut Creek | 5,026 | Month-to-Month | United States | 8818-XYFCQ | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.916648, -122.008483 | 37.916648 | -122.008483 | 1 | 99.55 | 1 | 0 | 1 | Offer C | 0 | 1 | 1 | 1 | Credit Card | 1 | 26,022 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 32 | 3,204.65 | 110 | 1,074.24 | 35.82 | 4,353.07 | 0 | 0 | 94598 |
37 | 28 | 32.37 | 0 | null | null | 48 | San Mateo | 6,351 | Month-to-Month | United States | 8384-FZBJK | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 37.556094, -122.272437 | 37.556094 | -122.272437 | 1 | 100.6 | 1 | 3 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 31,882 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 57 | 5,611.7 | 0 | 1,845.09 | 0 | 7,456.79 | 0 | 1 | 94404 |
47 | 20 | 37.66 | 1 | Price | Lack of affordable download/upload speed | 71 | Healdsburg | 2,990 | Month-to-Month | United States | 3348-CFRNX | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.618347, -122.908422 | 38.618347 | -122.908422 | 1 | 92.35 | 0 | 0 | 1 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 17,979 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 28 | 2,602.9 | 0 | 1,054.48 | 0 | 3,657.38 | 0 | 1 | 95448 |
46 | 6 | 9.7 | 0 | null | null | 27 | Frazier Park | 6,250 | One Year | United States | 8788-DOXSU | Stayed | 0 | 1 | Male | 1 | DSL | 34.827662, -118.999073 | 34.827662 | -118.999073 | 0 | 61.35 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 4,498 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 59 | 3,645.5 | 0 | 572.3 | 0 | 4,217.8 | 0 | 1 | 93225 |
72 | 26 | 0 | 0 | null | null | 58 | Pine Grove | 4,521 | One Year | United States | 6008-NAIXK | Stayed | 0 | 1 | Male | 1 | DSL | 38.400264, -120.641274 | 38.400264 | -120.641274 | 0 | 55.45 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 0 | 4,354 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 1 | 1 | 54 | 2,966.95 | 0 | 0 | 0 | 2,966.95 | 0 | 1 | 95665 |
45 | 21 | 11.39 | 0 | null | null | 22 | Arroyo Grande | 4,741 | Month-to-Month | United States | 7929-DMBCV | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 35.176236, -120.483243 | 35.176236 | -120.483243 | 1 | 81 | 0 | 0 | 6 | Offer D | 0 | 0 | 1 | 1 | Mailed Check | 1 | 24,499 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 20 | 1,683.7 | 0 | 227.8 | 0 | 1,911.5 | 0 | 1 | 93420 |
70 | 15 | 19.21 | 0 | null | null | 37 | Fremont | 4,509 | Month-to-Month | United States | 9355-NPPFS | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.505768, -121.962472 | 37.505768 | -121.962472 | 0 | 78.8 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 56,126 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 1 | 0 | 26 | 2,006.1 | 0 | 499.46 | 0 | 2,505.56 | 0 | 1 | 94538 |
53 | 21 | 0 | 0 | null | null | 58 | Los Altos | 2,580 | Month-to-Month | United States | 2969-QWUBZ | Joined | 0 | 0 | Female | 1 | Cable | 37.349546, -122.134356 | 37.349546 | -122.134356 | 0 | 51.4 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 0 | 18,486 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 2 | 96.8 | 0 | 0 | 0 | 96.8 | 0 | 1 | 94022 |
24 | 0 | 49.7 | 0 | null | null | 25 | Berkeley | 4,843 | Two Year | United States | 6828-HMKWP | Stayed | 1 | 0 | Male | 0 | null | 37.872902, -122.303708 | 37.872902 | -122.303708 | 1 | 21.05 | 0 | 1 | 3 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 8,157 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 12 | 262.05 | 0 | 596.4 | 0 | 858.45 | 1 | 0 | 94710 |
31 | 0 | 43.68 | 0 | null | null | 24 | Woodland Hills | 5,137 | One Year | United States | 0969-RGKCU | Stayed | 1 | 0 | Male | 0 | null | 34.178068, -118.615714 | 34.178068 | -118.615714 | 1 | 19.8 | 0 | 1 | 1 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 36,123 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 37 | 677.05 | 0 | 1,616.16 | 29.21 | 2,264 | 0 | 0 | 91367 |
59 | 0 | 45.03 | 0 | null | null | 22 | Capay | 4,845 | One Year | United States | 7073-QETQY | Stayed | 0 | 0 | Male | 0 | null | 38.681651, -122.130569 | 38.681651 | -122.130569 | 1 | 20.35 | 0 | 0 | 9 | Offer A | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 262 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 66 | 1,359.5 | 0 | 2,971.98 | 0 | 4,331.48 | 0 | 0 | 95607 |
52 | 0 | 44.32 | 0 | null | null | 51 | Garden Grove | 4,686 | One Year | United States | 8590-OHDIW | Stayed | 1 | 0 | Female | 0 | null | 33.764018, -117.931507 | 33.764018 | -117.931507 | 1 | 20.3 | 0 | 3 | 1 | Offer C | 0 | 0 | 0 | 1 | Credit Card | 1 | 43,491 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 38 | 749.35 | 0 | 1,684.16 | 10.65 | 2,422.86 | 0 | 0 | 92843 |
39 | 18 | 42.55 | 0 | null | null | 42 | Los Angeles | 4,658 | Two Year | United States | 4737-AQCPU | Stayed | 0 | 1 | Male | 1 | DSL | 34.02381, -118.156582 | 34.02381 | -118.156582 | 1 | 72.1 | 1 | 0 | 5 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 68,701 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 72 | 5,016.65 | 0 | 3,063.6 | 0 | 8,080.25 | 0 | 1 | 90022 |
31 | 0 | 29.81 | 1 | Attitude | Attitude of support person | 66 | Salinas | 2,843 | Month-to-Month | United States | 7854-EKTJL | Churned | 1 | 0 | Female | 0 | null | 36.64152, -121.622188 | 36.64152 | -121.622188 | 0 | 19.6 | 0 | 5 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 35,739 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 2 | 35.85 | 0 | 59.62 | 0 | 95.47 | 0 | 0 | 93901 |
50 | 16 | 44.92 | 0 | null | null | 63 | Beaumont | 4,751 | Month-to-Month | United States | 8782-LKFPK | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.946982, -116.977672 | 33.946982 | -116.977672 | 0 | 90.4 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 17,721 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 44 | 4,063 | 0 | 1,976.48 | 0 | 6,039.48 | 0 | 1 | 92223 |
43 | 0 | 35.62 | 0 | null | null | 67 | Shafter | 5,611 | Two Year | United States | 5884-FBCTL | Stayed | 1 | 0 | Female | 0 | null | 35.490705, -119.286833 | 35.490705 | -119.286833 | 1 | 25.1 | 1 | 2 | 4 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 15,177 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 72 | 1,857.85 | 0 | 2,564.64 | 0 | 4,422.49 | 0 | 0 | 93263 |
73 | 27 | 22.5 | 1 | Competitor | Competitor made better offer | 94 | San Diego | 3,208 | Month-to-Month | United States | 8000-REIQB | Churned | 0 | 0 | Female | 1 | Fiber Optic | 32.825086, -117.199424 | 32.825086 | -117.199424 | 0 | 69.95 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 51,213 | 0 | Q3 | 0 | 2 | 1 | California | 0 | 0 | 0 | 1 | 69.95 | 10 | 22.5 | 0 | 102.45 | 0 | 0 | 92117 |
48 | 23 | 32 | 0 | null | null | 22 | Arcata | 3,235 | One Year | United States | 1866-NXPSP | Stayed | 0 | 1 | Female | 1 | Cable | 40.839958, -124.003757 | 40.839958 | -124.003757 | 0 | 75.55 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Credit Card | 1 | 19,596 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 36 | 2,680.15 | 100 | 1,152 | 0 | 3,932.15 | 0 | 0 | 95521 |
39 | 10 | 5.69 | 0 | null | null | 71 | Los Angeles | 6,432 | One Year | United States | 8091-TTVAX | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.043144, -118.251977 | 34.043144 | -118.251977 | 1 | 100.35 | 1 | 0 | 7 | Offer B | 0 | 0 | 0 | 1 | Credit Card | 1 | 3,524 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 58 | 5,681.1 | 0 | 330.02 | 0 | 6,011.12 | 0 | 1 | 90014 |
47 | 25 | 49.13 | 1 | Price | Lack of affordable download/upload speed | 91 | Pinecrest | 5,107 | Month-to-Month | United States | 0475-RIJEP | Churned | 0 | 0 | Male | 1 | Fiber Optic | 38.224869, -119.755729 | 38.224869 | -119.755729 | 0 | 77.85 | 1 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 235 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 43 | 3,365.85 | 0 | 2,112.59 | 0 | 5,478.44 | 0 | 1 | 95364 |
34 | 14 | 33.54 | 0 | null | null | 59 | Manteca | 4,157 | Month-to-Month | United States | 7797-EJMDP | Stayed | 0 | 0 | Female | 1 | DSL | 37.830267, -121.201018 | 37.830267 | -121.201018 | 0 | 66.05 | 0 | 0 | 0 | Offer E | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 36,738 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 8 | 574.5 | 0 | 268.32 | 0 | 842.82 | 0 | 1 | 95336 |
76 | 18 | 15.65 | 0 | null | null | 58 | Stockton | 3,960 | Two Year | United States | 1608-GMEWB | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.946282, -121.139499 | 37.946282 | -121.139499 | 0 | 93.9 | 1 | 0 | 0 | Offer B | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 23,789 | 0 | Q3 | 0 | 4 | 1 | California | 1 | 0 | 1 | 45 | 4,200.25 | 0 | 704.25 | 0 | 4,904.5 | 0 | 1 | 95215 |
35 | 28 | 14.39 | 1 | Other | Don't know | 80 | San Diego | 5,005 | Month-to-Month | United States | 3948-XHGNA | Churned | 0 | 0 | Male | 1 | DSL | 32.825086, -117.199424 | 32.825086 | -117.199424 | 0 | 49.55 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 51,213 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 24 | 1,210.4 | 0 | 345.36 | 0 | 1,555.76 | 0 | 1 | 92117 |
77 | 25 | 47.64 | 0 | null | null | 73 | San Diego | 6,355 | One Year | United States | 9972-VAFJJ | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 32.765299, -117.122565 | 32.765299 | -117.122565 | 1 | 94 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 33,083 | 1 | Q3 | 1 | 3 | 1 | California | 0 | 0 | 1 | 53 | 4,871.45 | 0 | 2,524.92 | 0 | 7,396.37 | 0 | 1 | 92116 |
35 | 16 | 27.34 | 0 | null | null | 51 | Helendale | 2,037 | One Year | United States | 5149-CUZUJ | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.757783, -117.33997 | 34.757783 | -117.33997 | 1 | 92.9 | 0 | 0 | 1 | null | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 4,948 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 28 | 2,768.35 | 0 | 765.52 | 0 | 3,533.87 | 0 | 1 | 92342 |
44 | 0 | 4.72 | 0 | null | null | 68 | Temecula | 2,325 | One Year | United States | 9805-FILKB | Stayed | 0 | 0 | Male | 0 | null | 33.507255, -117.029473 | 33.507255 | -117.029473 | 1 | 20.2 | 0 | 0 | 6 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 46,171 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 46 | 845.6 | 0 | 217.12 | 0 | 1,062.72 | 0 | 0 | 92592 |
38 | 0 | 37.63 | 0 | null | null | 73 | Los Angeles | 4,025 | One Year | United States | 8249-THVEC | Stayed | 1 | 0 | Male | 0 | null | 34.137412, -118.207607 | 34.137412 | -118.207607 | 1 | 19.4 | 0 | 3 | 3 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 27,866 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 51 | 997.75 | 0 | 1,919.13 | 0 | 2,916.88 | 0 | 0 | 90041 |
64 | 17 | 0 | 0 | null | null | 80 | San Diego | 4,276 | Month-to-Month | United States | 5351-QESIO | Joined | 1 | 0 | Male | 1 | Cable | 32.85723, -117.209774 | 32.85723 | -117.209774 | 0 | 24.2 | 0 | 2 | 0 | Offer E | 0 | 0 | 0 | 0 | Mailed Check | 0 | 34,902 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 24.2 | 0 | 0 | 0 | 24.2 | 0 | 1 | 92122 |
37 | 21 | 39.55 | 0 | null | null | 64 | Biggs | 3,063 | Month-to-Month | United States | 2468-SJFLM | Joined | 0 | 0 | Male | 1 | Fiber Optic | 39.457388, -121.818201 | 39.457388 | -121.818201 | 0 | 74.3 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 1 | 3,169 | 1 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 74.3 | 0 | 39.55 | 0 | 113.85 | 0 | 1 | 95917 |
37 | 19 | 43.08 | 0 | null | null | 28 | Jamestown | 4,079 | One Year | United States | 2830-LEWOA | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 37.84771, -120.486589 | 37.84771 | -120.486589 | 1 | 103.9 | 0 | 1 | 3 | Offer B | 1 | 0 | 0 | 1 | Credit Card | 1 | 9,559 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 61 | 6,449.15 | 0 | 2,627.88 | 0 | 9,077.03 | 0 | 1 | 95327 |
20 | 73 | 35.55 | 0 | null | null | 68 | Yucaipa | 6,460 | Month-to-Month | United States | 2386-OWURY | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 34.04597, -117.011825 | 34.04597 | -117.011825 | 0 | 95.3 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 41,575 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 58 | 5,817.7 | 0 | 2,061.9 | 0 | 7,879.6 | 1 | 1 | 92399 |
56 | 0 | 40.74 | 0 | null | null | 63 | San Bernardino | 2,788 | Month-to-Month | United States | 0310-VQXAM | Stayed | 0 | 0 | Male | 0 | null | 34.183286, -117.221722 | 34.183286 | -117.221722 | 0 | 19.85 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 53,636 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 9 | 178.8 | 0 | 366.66 | 0 | 545.46 | 0 | 0 | 92404 |
33 | 19 | 45.21 | 0 | null | null | 23 | Escondido | 6,332 | Two Year | United States | 4616-ULAOA | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 33.079834, -117.134275 | 33.079834 | -117.134275 | 1 | 110.8 | 1 | 2 | 1 | Offer B | 1 | 0 | 1 | 1 | Credit Card | 1 | 17,944 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 65 | 7,245.9 | 0 | 2,938.65 | 0 | 10,184.55 | 0 | 1 | 92029 |
31 | 0 | 46.49 | 0 | null | null | 53 | Clarksburg | 3,731 | One Year | United States | 8084-OIVBS | Stayed | 0 | 0 | Female | 0 | null | 38.384648, -121.578701 | 38.384648 | -121.578701 | 0 | 20 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 1,417 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 11 | 211.95 | 0 | 511.39 | 0 | 723.34 | 0 | 0 | 95612 |
30 | 59 | 48.95 | 0 | null | null | 68 | Bayside | 4,025 | Two Year | United States | 2578-JQPHZ | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 40.825486, -124.049485 | 40.825486 | -124.049485 | 0 | 100.1 | 0 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 1,689 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 44 | 4,378.35 | 0 | 2,153.8 | 0 | 6,532.15 | 0 | 1 | 95524 |
53 | 9 | 49.32 | 0 | null | null | 22 | Antioch | 4,564 | One Year | United States | 5945-AZYHT | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 37.980057, -121.801599 | 37.980057 | -121.801599 | 1 | 109.6 | 1 | 0 | 9 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 90,891 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 71 | 7,854.15 | 0 | 3,501.72 | 0 | 11,355.87 | 0 | 1 | 94509 |
54 | 0 | 43.05 | 0 | null | null | 78 | San Jose | 2,158 | Month-to-Month | United States | 1045-LTCYT | Stayed | 1 | 0 | Female | 0 | null | 37.255479, -121.889838 | 37.255479 | -121.889838 | 1 | 21.05 | 0 | 3 | 5 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 31,926 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 8 | 139.75 | 0 | 344.4 | 0 | 484.15 | 0 | 0 | 95118 |
60 | 4 | 9.36 | 1 | Attitude | Attitude of support person | 91 | Santa Paula | 6,001 | Month-to-Month | United States | 3571-RFHAR | Churned | 0 | 1 | Male | 1 | Fiber Optic | 34.402343, -119.094824 | 34.402343 | -119.094824 | 0 | 109.15 | 1 | 0 | 0 | Offer B | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 32,511 | 1 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 65 | 6,941.2 | 140 | 608.4 | 0 | 7,689.6 | 0 | 0 | 93060 |
45 | 26 | 25.21 | 1 | Attitude | Attitude of support person | 93 | Claremont | 3,606 | Month-to-Month | United States | 0963-ZBDRN | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.127621, -117.717863 | 34.127621 | -117.717863 | 0 | 96.2 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 34,716 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 32 | 3,183.4 | 0 | 806.72 | 0 | 3,990.12 | 0 | 1 | 91711 |
53 | 23 | 1.15 | 0 | null | null | 74 | Birds Landing | 2,475 | Month-to-Month | United States | 2262-SLNVK | Joined | 0 | 0 | Female | 1 | Fiber Optic | 38.140719, -121.838298 | 38.140719 | -121.838298 | 0 | 70.1 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 138 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 70.1 | 0 | 1.15 | 0 | 71.25 | 0 | 1 | 94512 |
57 | 26 | 22.03 | 1 | Attitude | Attitude of service provider | 88 | Carlsbad | 2,843 | Month-to-Month | United States | 6457-GIRWB | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.148116, -117.306043 | 33.148116 | -117.306043 | 0 | 69.35 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 35,582 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 1 | 69.35 | 0 | 22.03 | 0 | 91.38 | 0 | 1 | 92008 |
51 | 0 | 30.79 | 0 | null | null | 65 | Capitola | 4,929 | Month-to-Month | United States | 9929-PLVPA | Stayed | 1 | 0 | Female | 0 | null | 36.977025, -121.952864 | 36.977025 | -121.952864 | 0 | 20.4 | 0 | 3 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 9,673 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 4 | 94.5 | 0 | 123.16 | 0 | 217.66 | 0 | 0 | 95010 |
52 | 28 | 34.74 | 1 | Competitor | Competitor made better offer | 83 | Temecula | 4,811 | Month-to-Month | United States | 9801-GDWGV | Churned | 0 | 1 | Female | 1 | Fiber Optic | 33.507255, -117.029473 | 33.507255 | -117.029473 | 0 | 103.45 | 1 | 0 | 0 | Offer C | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 46,171 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 39 | 3,994.45 | 0 | 1,354.86 | 0 | 5,349.31 | 0 | 1 | 92592 |
51 | 11 | 10.21 | 0 | null | null | 77 | Chula Vista | 3,111 | Month-to-Month | United States | 7925-PNRGI | Stayed | 1 | 1 | Female | 1 | DSL | 32.688506, -116.938632 | 32.688506 | -116.938632 | 1 | 81.3 | 1 | 2 | 9 | Offer B | 1 | 1 | 0 | 1 | Credit Card | 1 | 2,606 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 45 | 3,541.1 | 0 | 459.45 | 0 | 4,000.55 | 0 | 1 | 91914 |
60 | 12 | 5.8 | 1 | Other | Don't know | 83 | Grizzly Flats | 4,580 | One Year | United States | 1208-DNHLN | Churned | 0 | 0 | Male | 1 | DSL | 38.636102, -120.522149 | 38.636102 | -120.522149 | 1 | 48.35 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 659 | 0 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 23 | 1,067.15 | 0 | 133.4 | 0 | 1,200.55 | 0 | 1 | 95636 |
34 | 5 | 38.01 | 0 | null | null | 37 | Bakersfield | 3,272 | Month-to-Month | United States | 1456-TWCGB | Stayed | 0 | 0 | Male | 1 | Cable | 35.342891, -119.064803 | 35.342891 | -119.064803 | 0 | 49.25 | 0 | 0 | 0 | null | 1 | 0 | 0 | 0 | Mailed Check | 1 | 58,632 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 4 | 208.45 | 0 | 152.04 | 0 | 360.49 | 0 | 1 | 93309 |
22 | 0 | 42.02 | 0 | null | null | 70 | El Dorado Hills | 2,858 | One Year | United States | 8884-FEEWR | Stayed | 0 | 0 | Male | 0 | null | 38.684437, -121.055634 | 38.684437 | -121.055634 | 0 | 20.6 | 0 | 0 | 0 | Offer C | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 22,028 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 35 | 754 | 0 | 1,470.7 | 0 | 2,224.7 | 1 | 0 | 95762 |
57 | 26 | 6.22 | 0 | null | null | 24 | South Gate | 5,825 | Two Year | United States | 7233-PAHHL | Stayed | 0 | 1 | Male | 1 | DSL | 33.944624, -118.192615 | 33.944624 | -118.192615 | 1 | 84 | 1 | 0 | 0 | Offer A | 0 | 1 | 1 | 1 | Credit Card | 1 | 96,267 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 66 | 5,714.25 | 0 | 410.52 | 0 | 6,124.77 | 0 | 1 | 90280 |
20 | 0 | 13.26 | 0 | null | null | 68 | Madera | 5,461 | Two Year | United States | 2230-XTUWL | Stayed | 1 | 0 | Female | 0 | null | 36.902954, -120.194274 | 36.902954 | -120.194274 | 1 | 19.55 | 0 | 2 | 3 | Offer B | 0 | 0 | 0 | 1 | Credit Card | 1 | 28,434 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 48 | 883.35 | 0 | 636.48 | 0 | 1,519.83 | 1 | 0 | 93637 |
36 | 0 | 34.37 | 0 | null | null | 65 | Le Grand | 4,422 | One Year | United States | 8327-WKMIE | Stayed | 0 | 0 | Male | 0 | null | 37.249377, -120.249581 | 37.249377 | -120.249581 | 0 | 20.15 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 3,256 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 37 | 785.75 | 0 | 1,271.69 | 0 | 2,057.44 | 0 | 0 | 95333 |
52 | 6 | 34.73 | 0 | null | null | 80 | Gardena | 4,041 | Month-to-Month | United States | 5429-LWCMV | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 33.876482, -118.284077 | 33.876482 | -118.284077 | 0 | 89.15 | 1 | 0 | 0 | Offer D | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 9,960 | 0 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 0 | 12 | 1,057.55 | 70 | 416.76 | 0 | 1,544.31 | 0 | 0 | 90248 |
55 | 7 | 1.16 | 1 | Other | Don't know | 72 | Richmond | 3,401 | Month-to-Month | United States | 1569-TTNYJ | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.941456, -122.320968 | 37.941456 | -122.320968 | 1 | 78.75 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 13,984 | 0 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 5 | 412.1 | 10 | 5.8 | 0 | 427.9 | 0 | 0 | 94805 |
27 | 0 | 27.47 | 0 | null | null | 65 | Rio Nido | 2,601 | Two Year | United States | 4526-EXKKN | Stayed | 0 | 0 | Male | 0 | null | 38.522328, -122.97932 | 38.522328 | -122.97932 | 0 | 24.6 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 298 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 40 | 973.95 | 0 | 1,098.8 | 0 | 2,072.75 | 1 | 0 | 95471 |
22 | 41 | 3.16 | 0 | null | null | 45 | Irvine | 2,482 | Month-to-Month | United States | 2676-OXPPQ | Stayed | 0 | 0 | Male | 1 | DSL | 33.643095, -117.810896 | 33.643095 | -117.810896 | 0 | 55.7 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 41,062 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 6 | 335.65 | 0 | 18.96 | 0 | 354.61 | 1 | 1 | 92612 |
38 | 2 | 18.01 | 1 | Competitor | Competitor had better devices | 82 | Lancaster | 3,161 | Month-to-Month | United States | 1894-IGFSG | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.712708, -117.889656 | 34.712708 | -117.889656 | 0 | 89.25 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 57,794 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 22 | 1,907.85 | 0 | 396.22 | 0 | 2,304.07 | 0 | 1 | 93535 |
21 | 48 | 9.56 | 1 | Competitor | Competitor had better devices | 84 | Lucerne Valley | 4,417 | Month-to-Month | United States | 0880-TKATG | Churned | 0 | 1 | Male | 1 | Fiber Optic | 34.508417, -116.856103 | 34.508417 | -116.856103 | 1 | 101.15 | 1 | 0 | 3 | Offer E | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 5,256 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 4 | 385.9 | 0 | 38.24 | 0 | 424.14 | 1 | 1 | 92356 |
64 | 0 | 21.09 | 0 | null | null | 27 | Glendora | 2,874 | One Year | United States | 3750-YHRYO | Stayed | 0 | 0 | Male | 0 | null | 34.14649, -117.849815 | 34.14649 | -117.849815 | 1 | 20.65 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 | Mailed Check | 1 | 24,973 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 7 | 150 | 0 | 147.63 | 0 | 297.63 | 0 | 0 | 91741 |
72 | 27 | 23.4 | 0 | null | null | 69 | Stockton | 4,948 | Two Year | United States | 4627-MIHJH | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 38.033219, -121.297433 | 38.033219 | -121.297433 | 0 | 110.25 | 1 | 0 | 0 | null | 0 | 1 | 0 | 0 | Credit Card | 1 | 40,611 | 1 | Q3 | 0 | 3 | 1 | California | 1 | 1 | 1 | 69 | 7,467.55 | 0 | 1,614.6 | 0 | 9,082.15 | 0 | 1 | 95210 |
79 | 0 | 25.89 | 0 | null | null | 78 | Jolon | 3,836 | One Year | United States | 5917-RYRMG | Stayed | 0 | 0 | Male | 0 | null | 35.930782, -121.189757 | 35.930782 | -121.189757 | 0 | 19.8 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 254 | 0 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 0 | 32 | 587.7 | 0 | 828.48 | 0 | 1,416.18 | 0 | 0 | 93928 |
65 | 18 | 36.93 | 1 | Other | Moved | 72 | Squaw Valley | 5,301 | Month-to-Month | United States | 9231-ZJYAM | Churned | 0 | 0 | Female | 1 | Fiber Optic | 36.719141, -119.202677 | 36.719141 | -119.202677 | 0 | 78.85 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 3,146 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 1 | 4 | 292.8 | 0 | 147.72 | 0 | 440.52 | 0 | 1 | 93675 |
28 | 0 | 45.37 | 0 | null | null | 76 | Laton | 4,676 | Month-to-Month | United States | 9367-OIUXP | Stayed | 0 | 0 | Male | 0 | null | 36.444232, -119.718285 | 36.444232 | -119.718285 | 0 | 20.7 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 2,900 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 4 | 73.05 | 0 | 181.48 | 0 | 254.53 | 1 | 0 | 93242 |
55 | 25 | 33.94 | 0 | null | null | 23 | Coleville | 4,818 | Month-to-Month | United States | 4939-KYYPY | Stayed | 0 | 1 | Male | 1 | Cable | 38.42528, -119.475741 | 38.42528 | -119.475741 | 0 | 59.45 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 1,332 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 27 | 1,611.65 | 0 | 916.38 | 0 | 2,528.03 | 0 | 1 | 96107 |
57 | 76 | 27.27 | 0 | null | null | 72 | Lotus | 3,337 | Month-to-Month | United States | 0265-PSUAE | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 38.815515, -120.916997 | 38.815515 | -120.916997 | 1 | 100.7 | 0 | 3 | 10 | Offer D | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 485 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 16 | 1,522.7 | 0 | 436.32 | 0 | 1,959.02 | 0 | 1 | 95651 |
34 | 7 | 36.39 | 1 | Competitor | Competitor had better devices | 67 | Daly City | 5,071 | Month-to-Month | United States | 4277-PVRAN | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.691561, -122.445202 | 37.691561 | -122.445202 | 0 | 80.1 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 47,453 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 1 | 8 | 679.3 | 0 | 291.12 | 0 | 970.42 | 0 | 1 | 94014 |
33 | 25 | 2.56 | 0 | null | null | 56 | Portola Valley | 6,347 | Two Year | United States | 8670-ERCJH | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 37.369709, -122.215844 | 37.369709 | -122.215844 | 0 | 113.4 | 1 | 0 | 0 | Offer A | 1 | 1 | 0 | 0 | Bank Withdrawal | 1 | 6,601 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 72 | 8,164.1 | 0 | 184.32 | 0 | 8,348.42 | 0 | 1 | 94028 |
41 | 16 | 30.19 | 1 | Price | Lack of affordable download/upload speed | 91 | La Puente | 4,884 | Month-to-Month | United States | 4959-JOSRX | Churned | 0 | 0 | Female | 1 | Cable | 34.031441, -117.936436 | 34.031441 | -117.936436 | 1 | 44.6 | 0 | 0 | 3 | Offer E | 0 | 0 | 1 | 1 | Credit Card | 1 | 84,965 | 0 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 2 | 80.55 | 0 | 60.38 | 0 | 140.93 | 0 | 1 | 91744 |
53 | 20 | 8.16 | 0 | null | null | 31 | Surfside | 4,415 | One Year | United States | 5473-KHBPS | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 33.728273, -118.085304 | 33.728273 | -118.085304 | 1 | 95.7 | 1 | 3 | 8 | Offer B | 1 | 0 | 1 | 1 | Credit Card | 1 | 174 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 52 | 4,976.15 | 0 | 424.32 | 0 | 5,400.47 | 0 | 1 | 90743 |
49 | 26 | 21.38 | 0 | null | null | 77 | Newbury Park | 6,166 | One Year | United States | 5443-SCMKX | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.172071, -118.946262 | 34.172071 | -118.946262 | 1 | 94.3 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 37,779 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 58 | 5,610.15 | 150 | 1,240.04 | 5.55 | 6,994.64 | 0 | 0 | 91320 |
40 | 20 | 39.13 | 0 | null | null | 56 | Palos Verdes Peninsula | 3,787 | Month-to-Month | United States | 4566-NECEV | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.788208, -118.404955 | 33.788208 | -118.404955 | 0 | 96.55 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 24,979 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 5 | 500.1 | 0 | 195.65 | 0 | 695.75 | 0 | 1 | 90274 |
25 | 59 | 21.62 | 1 | Dissatisfaction | Limited range of services | 88 | Westwood | 3,591 | Month-to-Month | United States | 2612-RRIDN | Churned | 0 | 0 | Male | 1 | Fiber Optic | 40.271535, -121.018087 | 40.271535 | -121.018087 | 0 | 81 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 4,158 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 1 | 1 | 4 | 340.85 | 50 | 86.48 | 0 | 477.33 | 1 | 0 | 96137 |
42 | 15 | 17.37 | 0 | null | null | 31 | El Cajon | 3,260 | Month-to-Month | United States | 4710-NKCAW | Stayed | 1 | 0 | Male | 1 | DSL | 32.785165, -116.862648 | 32.785165 | -116.862648 | 1 | 64.4 | 1 | 2 | 7 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 40,995 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 5 | 316.9 | 0 | 86.85 | 0 | 403.75 | 0 | 1 | 92019 |
36 | 22 | 23.5 | 0 | null | null | 31 | San Jose | 5,396 | Month-to-Month | United States | 4749-OJKQU | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.424655, -121.74841 | 37.424655 | -121.74841 | 0 | 75.65 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 40,568 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 4 | 302.35 | 0 | 94 | 0 | 396.35 | 0 | 1 | 95132 |
32 | 0 | 48.41 | 0 | null | null | 68 | Salinas | 4,201 | Two Year | United States | 7695-PKLCZ | Stayed | 0 | 0 | Female | 0 | null | 36.624338, -121.615669 | 36.624338 | -121.615669 | 0 | 20.5 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 13,027 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 68 | 1,424.9 | 0 | 3,291.88 | 0 | 4,716.78 | 0 | 0 | 93908 |
78 | 19 | 5.93 | 0 | null | null | 79 | San Quentin | 6,357 | Two Year | United States | 4295-YURET | Stayed | 1 | 0 | Female | 1 | DSL | 37.942551, -122.491642 | 37.942551 | -122.491642 | 1 | 72.6 | 0 | 1 | 8 | Offer B | 0 | 1 | 1 | 1 | Credit Card | 1 | 6,448 | 1 | Q3 | 1 | 4 | 1 | California | 1 | 0 | 1 | 56 | 4,084.35 | 140 | 332.08 | 0 | 4,556.43 | 0 | 0 | 94964 |
62 | 53 | 32.38 | 0 | null | null | 49 | Los Angeles | 4,551 | Month-to-Month | United States | 5740-YHGTW | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 34.137412, -118.207607 | 34.137412 | -118.207607 | 1 | 97.55 | 1 | 3 | 8 | null | 1 | 1 | 1 | 1 | Credit Card | 1 | 27,866 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 70 | 6,669.05 | 0 | 2,266.6 | 0 | 8,935.65 | 0 | 1 | 90041 |
36 | 0 | 36.03 | 0 | null | null | 45 | Canyon Country | 5,514 | Two Year | United States | 4707-MAXGU | Stayed | 0 | 0 | Male | 0 | null | 34.422519, -118.420717 | 34.422519 | -118.420717 | 1 | 25.85 | 1 | 0 | 1 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 59,259 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 72 | 1,872.2 | 0 | 2,594.16 | 5.73 | 4,460.63 | 0 | 0 | 91351 |
27 | 52 | 29.69 | 1 | Attitude | Attitude of service provider | 72 | Hopland | 4,662 | Month-to-Month | United States | 2842-JTCCU | Churned | 0 | 0 | Male | 1 | Cable | 38.93706, -123.118111 | 38.93706 | -123.118111 | 0 | 46.05 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 1,373 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 1 | 0 | 2 | 80.35 | 10 | 59.38 | 0 | 149.73 | 1 | 0 | 95449 |
63 | 20 | 4.38 | 0 | null | null | 49 | Maxwell | 2,643 | Month-to-Month | United States | 3094-JOJAI | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 39.281194, -122.226568 | 39.281194 | -122.226568 | 0 | 74.15 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 1,146 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 18 | 1,387 | 0 | 78.84 | 0 | 1,465.84 | 0 | 1 | 95955 |
23 | 0 | 28.92 | 0 | null | null | 40 | Healdsburg | 4,392 | Two Year | United States | 8780-IHCRN | Stayed | 1 | 0 | Male | 0 | null | 38.618347, -122.908422 | 38.618347 | -122.908422 | 1 | 24.65 | 1 | 2 | 5 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 17,979 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 63 | 1,574.5 | 0 | 1,821.96 | 0 | 3,396.46 | 1 | 0 | 95448 |
56 | 16 | 29.47 | 0 | null | null | 57 | Wilseyville | 5,040 | Two Year | United States | 5614-DNZCE | Stayed | 0 | 1 | Female | 1 | DSL | 38.392686, -120.415951 | 38.392686 | -120.415951 | 0 | 64.9 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Credit Card | 1 | 435 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 58 | 3,795.45 | 0 | 1,709.26 | 0 | 5,504.71 | 0 | 1 | 95257 |
42 | 23 | 20.07 | 0 | null | null | 32 | Bodega Bay | 5,903 | Two Year | United States | 6733-LRIZX | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 38.377165, -123.037957 | 38.377165 | -123.037957 | 0 | 108.95 | 1 | 0 | 0 | null | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 1,785 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 35 | 4,025.5 | 0 | 702.45 | 0 | 4,727.95 | 0 | 1 | 94923 |
62 | 5 | 22.01 | 0 | null | null | 70 | Ventura | 4,552 | Two Year | United States | 2302-OUZXB | Stayed | 0 | 1 | Male | 1 | DSL | 34.360261, -119.306383 | 34.360261 | -119.306383 | 1 | 82.15 | 1 | 0 | 5 | Offer A | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 32,899 | 0 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 72 | 5,784.3 | 0 | 1,584.72 | 0 | 7,369.02 | 0 | 1 | 93001 |
40 | 21 | 9.47 | 0 | null | null | 53 | West Hollywood | 4,708 | Two Year | United States | 5954-BDFSG | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.093781, -118.381061 | 34.093781 | -118.381061 | 0 | 107.5 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 20,408 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 72 | 7,853.7 | 60 | 681.84 | 0 | 8,595.54 | 0 | 0 | 90069 |
44 | 0 | 46.13 | 1 | Price | Long distance charges | 89 | Dunnigan | 2,247 | One Year | United States | 2667-WYLWJ | Churned | 0 | 0 | Female | 0 | null | 38.931425, -121.946081 | 38.931425 | -121.946081 | 1 | 19.75 | 0 | 0 | 1 | Offer E | 0 | 0 | 1 | 1 | Credit Card | 1 | 19 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 8 | 145 | 0 | 369.04 | 0 | 514.04 | 0 | 0 | 95937 |
62 | 11 | 22.61 | 1 | Competitor | Competitor offered higher download speeds | 74 | Los Angeles | 3,887 | Month-to-Month | United States | 1925-TIBLE | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.091829, -118.491244 | 34.091829 | -118.491244 | 1 | 86.5 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 33,523 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 1 | 7 | 582.5 | 20 | 158.27 | 0 | 760.77 | 0 | 0 | 90049 |
48 | 12 | 48.47 | 1 | Price | Price too high | 94 | San Dimas | 4,639 | Month-to-Month | United States | 9821-POOTN | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.102119, -117.815532 | 34.102119 | -117.815532 | 1 | 75.2 | 1 | 0 | 1 | Offer C | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 33,878 | 0 | Q3 | 1 | 2 | 0 | California | 0 | 0 | 0 | 35 | 2,576.2 | 0 | 1,696.45 | 0 | 4,272.65 | 0 | 1 | 91773 |
46 | 17 | 40.42 | 0 | null | null | 51 | Santa Clarita | 4,389 | Month-to-Month | United States | 6135-OZQVA | Stayed | 0 | 0 | Female | 1 | Cable | 34.502432, -118.41459 | 34.502432 | -118.41459 | 0 | 53.65 | 1 | 0 | 0 | Offer E | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 40,077 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 7 | 404.35 | 0 | 282.94 | 0 | 687.29 | 0 | 1 | 91350 |
65 | 29 | 29.11 | 1 | Competitor | Competitor had better devices | 86 | Covina | 4,616 | Month-to-Month | United States | 9947-OTFQU | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.097345, -117.906736 | 34.097345 | -117.906736 | 0 | 74.4 | 0 | 0 | 0 | Offer D | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 33,817 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 0 | 15 | 1,074.3 | 0 | 436.65 | 0 | 1,510.95 | 0 | 1 | 91722 |
23 | 0 | 28.02 | 1 | Dissatisfaction | Limited range of services | 82 | Clarksburg | 2,484 | Month-to-Month | United States | 0883-EIBTI | Churned | 0 | 0 | Female | 0 | null | 38.384648, -121.578701 | 38.384648 | -121.578701 | 0 | 19.5 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 1,417 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 2 | 31.55 | 0 | 56.04 | 0 | 87.59 | 1 | 0 | 95612 |
74 | 22 | 19.76 | 1 | Other | Moved | 69 | Long Beach | 5,098 | One Year | United States | 2995-UPRYS | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.752524, -118.210737 | 33.752524 | -118.210737 | 1 | 99.2 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 38,427 | 1 | Q3 | 1 | 3 | 1 | California | 1 | 1 | 1 | 40 | 4,062.2 | 0 | 790.4 | 0 | 4,852.6 | 0 | 1 | 90802 |
48 | 10 | 41.2 | 0 | null | null | 70 | Sutter | 5,089 | Month-to-Month | United States | 2360-RDGRO | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 39.172777, -121.805845 | 39.172777 | -121.805845 | 1 | 104.25 | 1 | 0 | 4 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 3,193 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 65 | 6,812.95 | 0 | 2,678 | 0 | 9,490.95 | 0 | 1 | 95982 |
25 | 59 | 6.18 | 0 | null | null | 44 | Pasadena | 4,680 | Month-to-Month | United States | 3640-JQGJG | Stayed | 1 | 0 | Male | 1 | Cable | 34.146635, -118.139225 | 34.146635 | -118.139225 | 1 | 44.8 | 0 | 3 | 0 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 16,812 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 13 | 559.2 | 90 | 80.34 | 37.49 | 692.05 | 1 | 0 | 91101 |
33 | 19 | 30.06 | 1 | Competitor | Competitor made better offer | 84 | San Diego | 5,654 | Month-to-Month | United States | 6032-KRXXO | Churned | 0 | 0 | Male | 1 | Fiber Optic | 32.957195, -117.202542 | 32.957195 | -117.202542 | 0 | 90.25 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 28,201 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 30 | 2,755.35 | 0 | 901.8 | 0 | 3,657.15 | 0 | 1 | 92130 |