Age
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80
| Avg Monthly GB Download
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85
| Avg Monthly Long Distance Charges
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50
| Churn
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1
| Churn Category
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values | Churn Reason
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96
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22
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6.5k
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| Device Protection Plan
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| Gender
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42
| Longitude
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-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
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11
| Offer
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values | Online Backup
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| Paperless Billing
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105k
| Premium Tech Support
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1
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1
| Streaming TV
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1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
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150
| Total Long Distance Charges
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3.56k
| Total Refunds
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49.8
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|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
76 | 27 | 28.11 | 1 | Competitor | Competitor offered more data | 69 | Pacoima | 3,716 | Month-to-Month | United States | 9274-CNFMO | Churned | 0 | 0 | Male | 1 | Fiber Optic | 34.255442, -118.421314 | 34.255442 | -118.421314 | 1 | 74.95 | 1 | 0 | 1 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 97,318 | 0 | Q3 | 1 | 2 | 1 | California | 0 | 0 | 0 | 4 | 308.7 | 0 | 112.44 | 0 | 421.14 | 0 | 1 | 91331 |
55 | 0 | 23.46 | 0 | null | null | 71 | Weott | 3,087 | Two Year | United States | 2017-CCBLH | Stayed | 0 | 0 | Female | 0 | null | 40.310119, -123.909449 | 40.310119 | -123.909449 | 0 | 20 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 270 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 8 | 141.6 | 0 | 187.68 | 0 | 329.28 | 0 | 0 | 95571 |
33 | 7 | 40.67 | 0 | null | null | 54 | Petaluma | 4,352 | Month-to-Month | United States | 1730-VFMWO | Stayed | 0 | 0 | Female | 1 | DSL | 38.237018, -122.77872 | 38.237018 | -122.77872 | 1 | 50.2 | 0 | 0 | 6 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 31,930 | 1 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 34 | 1,815.3 | 0 | 1,382.78 | 0 | 3,198.08 | 0 | 1 | 94952 |
24 | 59 | 36.26 | 1 | Attitude | Attitude of service provider | 89 | Fresno | 4,123 | Month-to-Month | United States | 0115-TFERT | Churned | 0 | 1 | Male | 1 | Fiber Optic | 36.841655, -119.797113 | 36.841655 | -119.797113 | 1 | 111.2 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 3,258 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 21 | 2,317.1 | 120 | 761.46 | 0 | 3,198.56 | 1 | 0 | 93650 |
50 | 16 | 4.11 | 0 | null | null | 49 | San Diego | 4,412 | Two Year | United States | 6439-PKTRR | Stayed | 1 | 1 | Female | 1 | Cable | 32.898613, -117.202937 | 32.898613 | -117.202937 | 1 | 80.7 | 1 | 2 | 6 | Offer A | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 4,258 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 70 | 5,617.95 | 0 | 287.7 | 0 | 5,905.65 | 0 | 1 | 92121 |
27 | 85 | 3.86 | 0 | null | null | 65 | Fallbrook | 5,973 | Two Year | United States | 6257-DTAYD | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.362575, -117.299644 | 33.362575 | -117.299644 | 1 | 104.15 | 1 | 0 | 1 | Offer A | 1 | 0 | 1 | 1 | Credit Card | 1 | 42,239 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 71 | 7,365.3 | 0 | 274.06 | 0 | 7,639.36 | 1 | 1 | 92028 |
37 | 4 | 43.27 | 0 | null | null | 79 | Alta | 2,929 | Two Year | United States | 7284-ZZLOH | Stayed | 0 | 1 | Male | 1 | DSL | 39.218096, -120.79153 | 39.218096 | -120.79153 | 1 | 53.3 | 0 | 0 | 10 | null | 0 | 1 | 0 | 1 | Credit Card | 1 | 751 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 45 | 2,296.25 | 90 | 1,947.15 | 0 | 4,333.4 | 0 | 0 | 95701 |
43 | 22 | 15.6 | 0 | null | null | 65 | Lake Elsinore | 5,739 | Month-to-Month | United States | 9773-PEQBZ | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.655421, -117.391751 | 33.655421 | -117.391751 | 0 | 79.85 | 1 | 0 | 0 | null | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 38,519 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 10 | 797.25 | 0 | 156 | 0 | 953.25 | 0 | 1 | 92530 |
51 | 18 | 28 | 0 | null | null | 74 | Fulton | 5,503 | Month-to-Month | United States | 2697-NQBPF | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 38.493888, -122.777141 | 38.493888 | -122.777141 | 0 | 105.35 | 1 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 476 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 34 | 3,540.65 | 0 | 952 | 0 | 4,492.65 | 0 | 1 | 95439 |
38 | 0 | 16.91 | 0 | null | null | 75 | Stockton | 3,478 | Month-to-Month | United States | 1641-BYBTK | Stayed | 1 | 0 | Male | 0 | null | 37.965695, -121.260051 | 37.965695 | -121.260051 | 0 | 20.2 | 0 | 2 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 34,138 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 6 | 98.35 | 0 | 101.46 | 0 | 199.81 | 0 | 0 | 95205 |
39 | 21 | 9.05 | 1 | Attitude | Attitude of support person | 93 | Caliente | 4,884 | Month-to-Month | United States | 5196-SGOAK | Churned | 0 | 0 | Female | 1 | Fiber Optic | 35.358953, -118.527064 | 35.358953 | -118.527064 | 0 | 75.7 | 0 | 0 | 0 | Offer E | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,022 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 75.7 | 0 | 9.05 | 0 | 84.75 | 0 | 1 | 93518 |
47 | 11 | 22.49 | 0 | null | null | 47 | Moreno Valley | 5,436 | Two Year | United States | 6837-HAEVO | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 33.88274, -117.224878 | 33.88274 | -117.224878 | 1 | 105 | 1 | 2 | 9 | Offer A | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 22,983 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 69 | 7,297.75 | 0 | 1,551.81 | 0 | 8,849.56 | 0 | 1 | 92551 |
38 | 0 | 16.94 | 0 | null | null | 50 | San Marino | 3,114 | Two Year | United States | 7321-KKSDU | Stayed | 1 | 0 | Male | 0 | null | 34.122671, -118.112911 | 34.122671 | -118.112911 | 0 | 20.5 | 0 | 2 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 13,158 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 32 | 696.8 | 0 | 542.08 | 0 | 1,238.88 | 0 | 0 | 91108 |
33 | 0 | 7.49 | 1 | Attitude | Attitude of service provider | 73 | Richgrove | 4,633 | Month-to-Month | United States | 2320-JRSDE | Churned | 1 | 0 | Female | 0 | null | 35.809921, -119.127437 | 35.809921 | -119.127437 | 1 | 19.9 | 0 | 1 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 2,956 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 1 | 19.9 | 0 | 7.49 | 0 | 27.39 | 0 | 0 | 93261 |
36 | 12 | 13.45 | 1 | Other | Don't know | 77 | Turlock | 2,777 | Month-to-Month | United States | 1689-MRZQR | Churned | 0 | 0 | Male | 1 | Fiber Optic | 37.529656, -120.854357 | 37.529656 | -120.854357 | 1 | 78.3 | 0 | 0 | 1 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 24,708 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 34 | 2,564.3 | 0 | 457.3 | 0 | 3,021.6 | 0 | 1 | 95382 |
27 | 59 | 4.05 | 0 | null | null | 48 | Guatay | 4,253 | Month-to-Month | United States | 8735-IJJEG | Stayed | 0 | 1 | Male | 1 | DSL | 32.857946, -116.561917 | 32.857946 | -116.561917 | 1 | 50.2 | 0 | 0 | 6 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 796 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 14 | 668.85 | 0 | 56.7 | 0 | 725.55 | 1 | 1 | 91931 |
24 | 51 | 34.43 | 0 | null | null | 72 | Escondido | 3,628 | Month-to-Month | United States | 5186-EJEGL | Stayed | 0 | 1 | Male | 1 | DSL | 33.21846, -117.116916 | 33.21846 | -117.116916 | 0 | 69.5 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 43,436 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 1 | 1 | 9 | 653.25 | 0 | 309.87 | 0 | 963.12 | 1 | 1 | 92026 |
79 | 30 | 14.39 | 0 | null | null | 29 | Randsburg | 3,471 | Two Year | United States | 0916-QOFDP | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 35.405722, -117.773354 | 35.405722 | -117.773354 | 1 | 95.8 | 1 | 1 | 5 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 117 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 14 | 1,346.3 | 0 | 201.46 | 0 | 1,547.76 | 0 | 1 | 93554 |
35 | 12 | 10.5 | 0 | null | null | 78 | El Centro | 4,304 | Month-to-Month | United States | 2038-LLMLM | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 32.770393, -115.60915 | 32.770393 | -115.60915 | 0 | 103.85 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 43,712 | 1 | Q3 | 0 | 5 | 0 | California | 1 | 1 | 1 | 48 | 4,946.05 | 0 | 504 | 0 | 5,450.05 | 0 | 1 | 92243 |
54 | 0 | 39.84 | 1 | Other | Moved | 69 | San Jose | 2,428 | Month-to-Month | United States | 5577-OTWWW | Churned | 0 | 0 | Female | 0 | null | 37.186141, -121.843554 | 37.186141 | -121.843554 | 0 | 19.75 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 37,090 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 15 | 297.3 | 0 | 597.6 | 0 | 894.9 | 0 | 0 | 95120 |
50 | 25 | 19.3 | 0 | null | null | 27 | Willits | 3,469 | Month-to-Month | United States | 6198-ZFIOJ | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 39.492046, -123.375818 | 39.492046 | -123.375818 | 0 | 75.6 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 13,472 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 5 | 402.5 | 10 | 96.5 | 0 | 509 | 0 | 0 | 95490 |
69 | 12 | 6.18 | 0 | null | null | 34 | Merced | 4,510 | Month-to-Month | United States | 0644-OQMDK | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.40122, -120.514191 | 37.40122 | -120.514191 | 0 | 70.65 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 23,100 | 0 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 0 | 4 | 293.85 | 0 | 24.72 | 0 | 318.57 | 0 | 1 | 95348 |
54 | 26 | 6.78 | 1 | Price | Price too high | 69 | Kirkwood | 2,008 | Month-to-Month | United States | 9330-IJWIO | Churned | 0 | 0 | Female | 1 | Fiber Optic | 38.631489, -120.015167 | 38.631489 | -120.015167 | 0 | 100.35 | 1 | 0 | 0 | Offer D | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 129 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 13 | 1,358.85 | 0 | 88.14 | 34.09 | 1,412.9 | 0 | 1 | 95646 |
60 | 19 | 22.61 | 0 | null | null | 59 | Rancho Santa Fe | 5,564 | Month-to-Month | United States | 3365-SAIGS | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 33.012751, -117.200617 | 33.012751 | -117.200617 | 0 | 83.55 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 7,615 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 1 | 17 | 1,329.15 | 0 | 384.37 | 0 | 1,713.52 | 0 | 1 | 92067 |
43 | 0 | 46.94 | 0 | null | null | 64 | Citrus Heights | 4,283 | Month-to-Month | United States | 5624-RYAMH | Stayed | 0 | 0 | Female | 0 | null | 38.69508, -121.271616 | 38.69508 | -121.271616 | 0 | 19.5 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 43,718 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 9 | 178.85 | 0 | 422.46 | 0 | 601.31 | 0 | 0 | 95610 |
30 | 26 | 48.8 | 1 | Competitor | Competitor made better offer | 80 | San Diego | 4,020 | Month-to-Month | United States | 0979-PHULV | Churned | 0 | 1 | Male | 1 | Fiber Optic | 32.85723, -117.209781 | 32.85723 | -117.209774 | 1 | 99.45 | 1 | 0 | 2 | Offer A | 0 | 0 | 1 | 1 | Credit Card | 1 | 34,902 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 69 | 7,007.6 | 0 | 3,367.2 | 0 | 10,374.8 | 0 | 1 | 92122 |
71 | 27 | 28.3 | 0 | null | null | 78 | Pine Valley | 4,036 | One Year | United States | 3167-SNQPL | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 32.800671, -116.483363 | 32.800671 | -116.483363 | 1 | 101.15 | 1 | 1 | 9 | null | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 1,604 | 0 | Q3 | 1 | 5 | 1 | California | 1 | 0 | 1 | 38 | 3,741.85 | 0 | 1,075.4 | 0 | 4,817.25 | 0 | 1 | 91962 |
25 | 0 | 22.05 | 0 | null | null | 41 | Little River | 4,603 | Two Year | United States | 4821-WQOYN | Stayed | 1 | 0 | Female | 0 | null | 39.245911, -123.77214 | 39.245911 | -123.77214 | 1 | 20.1 | 0 | 2 | 6 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 882 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 72 | 1,326.25 | 0 | 1,587.6 | 0 | 2,913.85 | 1 | 0 | 95456 |
30 | 69 | 40.25 | 0 | null | null | 52 | Berkeley | 4,510 | One Year | United States | 6732-FZUGP | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 37.858898, -122.240512 | 37.858898 | -122.240512 | 0 | 94.9 | 1 | 0 | 0 | Offer B | 0 | 1 | 0 | 0 | Credit Card | 1 | 12,448 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 47 | 4,615.25 | 0 | 1,891.75 | 0 | 6,507 | 0 | 1 | 94705 |
64 | 25 | 21.52 | 1 | Attitude | Attitude of service provider | 91 | Montclair | 4,620 | Month-to-Month | United States | 4501-EQDRN | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.072121, -117.698319 | 34.072121 | -117.698319 | 0 | 69.7 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 34,447 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 1 | 69.7 | 0 | 21.52 | 0 | 91.22 | 0 | 1 | 91763 |
62 | 17 | 6.77 | 0 | null | null | 42 | Vallejo | 5,843 | One Year | United States | 4328-VUFWD | Stayed | 0 | 0 | Female | 1 | DSL | 38.105733, -122.186338 | 38.105733 | -122.186338 | 0 | 59.3 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 51,665 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 39 | 2,209.15 | 0 | 264.03 | 0 | 2,473.18 | 0 | 1 | 94591 |
80 | 0 | 7.03 | 0 | null | null | 24 | South San Francisco | 4,577 | Two Year | United States | 9137-NOQKA | Joined | 0 | 0 | Male | 0 | null | 37.654436, -122.426468 | 37.654436 | -122.426468 | 0 | 19.2 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 60,599 | 0 | Q3 | 0 | 5 | 1 | California | 0 | 0 | 0 | 2 | 37.2 | 0 | 14.06 | 0 | 51.26 | 0 | 0 | 94080 |
66 | 5 | 41.85 | 0 | null | null | 20 | Santee | 5,242 | Two Year | United States | 1016-DJTSV | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 32.847336, -116.997605 | 32.847336 | -116.997605 | 0 | 69.7 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 53,510 | 0 | Q3 | 0 | 4 | 1 | California | 0 | 0 | 0 | 8 | 572.85 | 0 | 334.8 | 0 | 907.65 | 0 | 1 | 92071 |
20 | 42 | 28.16 | 1 | Competitor | Competitor had better devices | 80 | Meadow Vista | 5,598 | Month-to-Month | United States | 1571-SAVHK | Churned | 0 | 0 | Male | 1 | Fiber Optic | 39.003358, -121.022539 | 39.003358 | -121.022539 | 0 | 99.95 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 3,747 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 12 | 1,132.75 | 120 | 337.92 | 0 | 1,590.67 | 1 | 0 | 95722 |
30 | 52 | 25.39 | 1 | Attitude | Attitude of service provider | 87 | Mentone | 4,212 | Month-to-Month | United States | 4349-GFQHK | Churned | 0 | 1 | Male | 1 | DSL | 34.103578, -117.04054 | 34.103578 | -117.04054 | 0 | 54.35 | 1 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 7,324 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 54.35 | 0 | 25.39 | 0 | 79.74 | 0 | 1 | 92359 |
29 | 0 | 46.53 | 0 | null | null | 45 | Windsor | 4,267 | Month-to-Month | United States | 3345-JHUEO | Stayed | 0 | 0 | Male | 0 | null | 38.527297, -122.810044 | 38.527297 | -122.810044 | 0 | 20.2 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 23,701 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 4 | 55.7 | 0 | 186.12 | 0 | 241.82 | 1 | 0 | 95492 |
19 | 0 | 24.72 | 0 | null | null | 56 | West Hollywood | 4,412 | Two Year | United States | 9964-WBQDJ | Stayed | 0 | 0 | Female | 0 | null | 34.093781, -118.381061 | 34.093781 | -118.381061 | 1 | 24.4 | 1 | 0 | 1 | Offer A | 0 | 0 | 1 | 1 | Credit Card | 1 | 20,408 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 71 | 1,725.4 | 0 | 1,755.12 | 0 | 3,480.52 | 1 | 0 | 90069 |
42 | 0 | 21.59 | 1 | Attitude | Attitude of support person | 86 | Amboy | 4,939 | Month-to-Month | United States | 4897-QSUYC | Churned | 0 | 0 | Female | 0 | null | 34.559882, -115.637164 | 34.559882 | -115.637164 | 0 | 20.15 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Mailed Check | 1 | 42 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 20.15 | 0 | 21.59 | 0 | 41.74 | 0 | 0 | 92304 |
30 | 52 | 5.78 | 1 | Competitor | Competitor made better offer | 69 | San Diego | 5,715 | Month-to-Month | United States | 7563-BIUPC | Churned | 0 | 0 | Male | 1 | Fiber Optic | 32.85723, -117.209758 | 32.85723 | -117.209774 | 0 | 80.6 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 34,902 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 1 | 5 | 415.55 | 40 | 28.9 | 36.44 | 448.01 | 0 | 0 | 92122 |
35 | 7 | 14.39 | 0 | null | null | 57 | Lincoln | 4,934 | Two Year | United States | 8060-HIWJJ | Stayed | 0 | 1 | Male | 1 | DSL | 38.922812, -121.312005 | 38.922812 | -121.312005 | 0 | 86.55 | 1 | 0 | 0 | Offer B | 1 | 0 | 0 | 0 | Credit Card | 1 | 15,286 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 64 | 5,632.55 | 0 | 920.96 | 0 | 6,553.51 | 0 | 1 | 95648 |
36 | 16 | 24.13 | 0 | null | null | 75 | Bakersfield | 3,150 | Month-to-Month | United States | 3450-WXOAT | Stayed | 0 | 0 | Male | 1 | Cable | 35.342891, -119.064803 | 35.342891 | -119.064803 | 0 | 45.2 | 0 | 0 | 0 | Offer B | 0 | 0 | 1 | 0 | Credit Card | 1 | 58,632 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 46 | 2,065.15 | 0 | 1,109.98 | 0 | 3,175.13 | 0 | 1 | 93309 |
20 | 53 | 23.45 | 0 | null | null | 46 | Mentone | 4,621 | Month-to-Month | United States | 3537-HPKQT | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 34.103578, -117.04054 | 34.103578 | -117.04054 | 1 | 77.75 | 1 | 0 | 3 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 7,324 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 55 | 4,266.4 | 0 | 1,289.75 | 0 | 5,556.15 | 1 | 1 | 92359 |
42 | 0 | 16.59 | 0 | null | null | 62 | San Francisco | 4,018 | One Year | United States | 5993-BQHEA | Stayed | 0 | 0 | Male | 0 | null | 37.801776, -122.402293 | 37.801776 | -122.402293 | 0 | 20.05 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 3,337 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 12 | 267 | 0 | 199.08 | 0 | 466.08 | 0 | 0 | 94111 |
49 | 12 | 46.45 | 0 | null | null | 70 | Big Bear Lake | 2,683 | Month-to-Month | United States | 0771-WLCLA | Stayed | 1 | 1 | Female | 1 | Fiber Optic | 34.242058, -116.89802 | 34.242058 | -116.89802 | 1 | 112.95 | 1 | 1 | 8 | Offer D | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 5,447 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 16 | 1,882.55 | 0 | 743.2 | 0 | 2,625.75 | 0 | 1 | 92315 |
80 | 24 | 29.12 | 1 | Price | Lack of affordable download/upload speed | 89 | Whittier | 6,080 | Two Year | United States | 7359-SSBJK | Churned | 0 | 0 | Female | 1 | DSL | 33.960891, -118.032222 | 33.960891 | -118.032222 | 0 | 70.2 | 0 | 0 | 0 | Offer B | 1 | 1 | 1 | 0 | Credit Card | 1 | 38,181 | 1 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 1 | 64 | 4,481 | 0 | 1,863.68 | 0 | 6,344.68 | 0 | 1 | 90605 |
19 | 59 | 2.63 | 0 | null | null | 42 | San Jose | 5,978 | One Year | United States | 6584-VQMYT | Stayed | 1 | 0 | Male | 1 | DSL | 37.246064, -121.749494 | 37.246064 | -121.749494 | 0 | 56.2 | 0 | 2 | 0 | Offer C | 1 | 1 | 0 | 0 | Credit Card | 1 | 14,792 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 27 | 1,567.55 | 30 | 71.01 | 0 | 1,668.56 | 1 | 0 | 95138 |
56 | 0 | 6.93 | 0 | null | null | 76 | Comptche | 5,761 | Month-to-Month | United States | 7787-BNTZM | Stayed | 0 | 0 | Male | 0 | null | 39.239818, -123.565432 | 39.239818 | -123.565432 | 0 | 20.15 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 371 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 6 | 130.5 | 0 | 41.58 | 0 | 172.08 | 0 | 0 | 95427 |
27 | 0 | 49.51 | 0 | null | null | 43 | Manteca | 5,657 | Month-to-Month | United States | 3530-VWVGU | Stayed | 1 | 0 | Female | 0 | null | 37.750822, -121.238423 | 37.750822 | -121.238423 | 1 | 19.9 | 0 | 2 | 2 | Offer D | 0 | 0 | 0 | 1 | Credit Card | 1 | 19,867 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 22 | 400.3 | 0 | 1,089.22 | 0 | 1,489.52 | 1 | 0 | 95337 |
32 | 0 | 39.61 | 0 | null | null | 51 | Santa Rosa | 2,664 | Month-to-Month | United States | 2668-TZSPS | Joined | 0 | 0 | Male | 0 | null | 38.488431, -122.752839 | 38.488431 | -122.752839 | 0 | 20.45 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 40,270 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 20.45 | 0 | 39.61 | 0 | 60.06 | 0 | 0 | 95403 |
72 | 6 | 0 | 1 | Attitude | Attitude of support person | 90 | Exeter | 4,272 | Month-to-Month | United States | 2460-FPSYH | Churned | 0 | 0 | Female | 1 | Cable | 36.301689, -119.018233 | 36.301689 | -119.018233 | 0 | 55.8 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 0 | 13,333 | 0 | Q3 | 0 | 1 | 1 | California | 1 | 1 | 1 | 40 | 2,109.35 | 80 | 0 | 0 | 2,189.35 | 0 | 0 | 93221 |
45 | 13 | 1.27 | 0 | null | null | 26 | California City | 5,038 | Two Year | United States | 2434-EEVDB | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 35.151491, -117.927597 | 35.151491 | -117.927597 | 1 | 94.6 | 1 | 0 | 7 | Offer B | 0 | 1 | 1 | 1 | Credit Card | 1 | 8,316 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 64 | 5,948.7 | 0 | 81.28 | 0 | 6,029.98 | 0 | 1 | 93505 |
40 | 0 | 12.82 | 0 | null | null | 31 | Marysville | 4,146 | Month-to-Month | United States | 2096-XOTMO | Stayed | 1 | 0 | Female | 0 | null | 39.19514, -121.503883 | 39.19514 | -121.503883 | 1 | 19.35 | 0 | 3 | 10 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 38,091 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 16 | 275.9 | 0 | 205.12 | 33.24 | 447.78 | 0 | 0 | 95901 |
51 | 22 | 16.63 | 0 | null | null | 54 | Chula Vista | 3,200 | One Year | United States | 2294-SALNE | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 32.636792, -117.054989 | 32.636792 | -117.054989 | 1 | 86.8 | 0 | 0 | 2 | Offer D | 1 | 0 | 0 | 1 | Credit Card | 1 | 74,025 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 23 | 1,940.8 | 90 | 382.49 | 0 | 2,413.29 | 0 | 0 | 91910 |
19 | 76 | 12.59 | 0 | null | null | 26 | Benicia | 4,623 | Month-to-Month | United States | 7054-ENNGU | Stayed | 0 | 0 | Female | 1 | Cable | 38.113533, -122.11926 | 38.113533 | -122.11926 | 1 | 50.85 | 0 | 0 | 4 | null | 1 | 0 | 0 | 1 | Credit Card | 1 | 25,578 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 9 | 466.6 | 0 | 113.31 | 0 | 579.91 | 1 | 1 | 94510 |
72 | 18 | 1.26 | 1 | Dissatisfaction | Product dissatisfaction | 91 | Spring Valley | 3,157 | Month-to-Month | United States | 6900-PXRMS | Churned | 0 | 1 | Male | 1 | Fiber Optic | 32.730264, -116.950963 | 32.730264 | -116.950963 | 1 | 105.75 | 1 | 0 | 0 | Offer C | 1 | 0 | 0 | 1 | Bank Withdrawal | 1 | 7,863 | 0 | Q3 | 0 | 1 | 1 | California | 1 | 1 | 1 | 26 | 2,710.25 | 90 | 32.76 | 0 | 2,833.01 | 0 | 0 | 91978 |
35 | 53 | 41.93 | 0 | null | null | 50 | Arcadia | 5,775 | Month-to-Month | United States | 3855-ONCAR | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 34.137319, -118.029837 | 34.137319 | -118.029837 | 1 | 78.9 | 0 | 3 | 9 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 30,028 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 4 | 299.75 | 0 | 167.72 | 37.01 | 430.46 | 0 | 1 | 91006 |
70 | 29 | 35.1 | 1 | Other | Don't know | 91 | Sierra City | 2,080 | Month-to-Month | United States | 3318-OSATS | Churned | 0 | 0 | Male | 1 | Fiber Optic | 39.600599, -120.636358 | 39.600599 | -120.636358 | 0 | 95.45 | 1 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 348 | 0 | Q3 | 0 | 2 | 1 | California | 1 | 0 | 1 | 35 | 3,474.05 | 80 | 1,228.5 | 0 | 4,782.55 | 0 | 0 | 96125 |
73 | 21 | 20.15 | 0 | null | null | 77 | Atascadero | 3,172 | Month-to-Month | United States | 0147-ESWWR | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 35.453912, -120.69461 | 35.453912 | -120.69461 | 1 | 101.25 | 1 | 0 | 9 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 29,539 | 1 | Q3 | 1 | 4 | 1 | California | 1 | 1 | 1 | 39 | 3,949.15 | 0 | 785.85 | 0 | 4,735 | 0 | 1 | 93422 |
31 | 20 | 0 | 0 | null | null | 61 | Big Pine | 4,387 | Month-to-Month | United States | 7389-KBFIT | Joined | 1 | 0 | Female | 1 | DSL | 37.245505, -118.062943 | 37.245505 | -118.062943 | 1 | 30.25 | 0 | 2 | 6 | Offer E | 1 | 0 | 1 | 1 | Mailed Check | 0 | 1,826 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 2 | 63.75 | 0 | 0 | 0 | 63.75 | 0 | 1 | 93513 |
27 | 48 | 33.63 | 0 | null | null | 70 | Oakland | 5,105 | One Year | United States | 3422-WJOYD | Stayed | 0 | 0 | Male | 1 | DSL | 37.84551, -122.235181 | 37.84551 | -122.235181 | 1 | 54.35 | 0 | 0 | 1 | null | 0 | 1 | 0 | 1 | Credit Card | 1 | 15,438 | 1 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 28 | 1,426.45 | 30 | 941.64 | 0 | 2,398.09 | 1 | 0 | 94618 |
74 | 22 | 4.2 | 0 | null | null | 41 | Castroville | 2,641 | One Year | United States | 1751-NCDLI | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 36.784481, -121.759054 | 36.784481 | -121.759054 | 1 | 98.85 | 1 | 0 | 6 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 8,582 | 0 | Q3 | 1 | 5 | 1 | California | 1 | 0 | 1 | 46 | 4,564.9 | 0 | 193.2 | 0 | 4,758.1 | 0 | 1 | 95012 |
63 | 0 | 34.22 | 0 | null | null | 52 | San Diego | 5,212 | One Year | United States | 6563-VRERX | Stayed | 0 | 0 | Male | 0 | null | 32.898613, -117.202937 | 32.898613 | -117.202937 | 1 | 20.6 | 0 | 0 | 2 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 4,258 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 33 | 690.25 | 0 | 1,129.26 | 0 | 1,819.51 | 0 | 0 | 92121 |
31 | 22 | 32.07 | 1 | Competitor | Competitor offered higher download speeds | 78 | Los Angeles | 3,596 | Month-to-Month | United States | 1465-VINDH | Churned | 0 | 1 | Female | 1 | Fiber Optic | 34.099869, -118.326843 | 34.099869 | -118.326843 | 1 | 102.1 | 1 | 0 | 1 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 30,568 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 10 | 1,068.85 | 0 | 320.7 | 0 | 1,389.55 | 0 | 1 | 90028 |
23 | 0 | 15.22 | 0 | null | null | 67 | Hercules | 2,569 | Month-to-Month | United States | 2692-PFYTJ | Joined | 0 | 0 | Female | 0 | null | 37.991259, -122.214945 | 37.991259 | -122.214945 | 0 | 25.75 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 22,479 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 25.75 | 0 | 15.22 | 0 | 40.97 | 1 | 0 | 94547 |
28 | 42 | 16.16 | 0 | null | null | 45 | Irvine | 2,887 | Month-to-Month | United States | 3703-TTEPD | Stayed | 0 | 1 | Male | 1 | DSL | 33.680302, -117.833296 | 33.680302 | -117.833296 | 0 | 65.35 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 22,499 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 1 | 21 | 1,424.4 | 0 | 339.36 | 0 | 1,763.76 | 1 | 1 | 92614 |
25 | 52 | 39.85 | 0 | null | null | 63 | Desert Hot Springs | 2,926 | Month-to-Month | United States | 8992-OBVDG | Stayed | 0 | 1 | Male | 1 | DSL | 33.948558, -116.516976 | 33.948558 | -116.516976 | 0 | 61.65 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 22,796 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 21 | 1,393.6 | 0 | 836.85 | 0 | 2,230.45 | 1 | 1 | 92240 |
55 | 0 | 32.13 | 0 | null | null | 51 | Castaic | 4,642 | Two Year | United States | 4443-EMBNA | Stayed | 0 | 0 | Female | 0 | null | 34.506627, -118.699048 | 34.506627 | -118.699048 | 1 | 24.75 | 1 | 0 | 3 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 22,177 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 71 | 1,836.9 | 0 | 2,281.23 | 0 | 4,118.13 | 0 | 0 | 91384 |
51 | 16 | 0 | 1 | Dissatisfaction | Network reliability | 66 | Riverside | 3,099 | One Year | United States | 8205-OTCHB | Churned | 0 | 1 | Male | 1 | DSL | 33.930931, -117.361788 | 33.930931 | -117.361788 | 0 | 43.75 | 0 | 0 | 0 | Offer D | 1 | 0 | 1 | 0 | Bank Withdrawal | 0 | 42,425 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 22 | 903.6 | 0 | 0 | 0 | 903.6 | 0 | 1 | 92506 |
21 | 27 | 34.58 | 0 | null | null | 37 | Fairfax | 5,371 | Month-to-Month | United States | 0595-ITUDF | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 37.971751, -122.611873 | 37.971751 | -122.611873 | 1 | 91.8 | 1 | 1 | 0 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 8,486 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 64 | 5,960.5 | 0 | 2,213.12 | 0 | 8,173.62 | 1 | 1 | 94930 |
25 | 42 | 30.99 | 0 | null | null | 80 | Oakland | 4,562 | Month-to-Month | United States | 0958-YHXGP | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.750553, -122.197175 | 37.750553 | -122.197175 | 0 | 69.9 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 30,751 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 7 | 497.3 | 0 | 216.93 | 0 | 714.23 | 1 | 1 | 94621 |
60 | 8 | 27.66 | 0 | null | null | 55 | La Mirada | 2,058 | Month-to-Month | United States | 9919-KNPOO | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 33.902045, -118.008961 | 33.902045 | -118.008961 | 1 | 94.3 | 1 | 0 | 6 | Offer D | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 47,568 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 21 | 1,948.35 | 30 | 580.86 | 0 | 2,559.21 | 0 | 0 | 90638 |
53 | 15 | 10.12 | 0 | null | null | 60 | Yreka | 4,157 | Month-to-Month | United States | 6215-NQCPY | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 41.764869, -122.671316 | 41.764869 | -122.671316 | 0 | 99.7 | 1 | 0 | 0 | Offer D | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 9,538 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 15 | 1,566.75 | 0 | 151.8 | 0 | 1,718.55 | 0 | 1 | 96097 |
80 | 25 | 7.02 | 1 | Attitude | Attitude of support person | 91 | Perris | 4,517 | Month-to-Month | United States | 0257-ZESQC | Churned | 0 | 0 | Female | 1 | Cable | 33.828289, -117.201666 | 33.828289 | -117.201666 | 1 | 75.2 | 0 | 0 | 2 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 26,357 | 0 | Q3 | 1 | 1 | 1 | California | 0 | 0 | 0 | 27 | 1,929.35 | 0 | 189.54 | 0 | 2,118.89 | 0 | 1 | 92571 |
53 | 30 | 9.21 | 0 | null | null | 26 | Orange | 4,965 | One Year | United States | 1710-RCXUS | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.784597, -117.844535 | 33.784597 | -117.844535 | 1 | 90.35 | 1 | 0 | 0 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 15,396 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 51 | 4,614.55 | 0 | 469.71 | 0 | 5,084.26 | 0 | 1 | 92866 |
42 | 2 | 39.87 | 0 | null | null | 80 | Manteca | 3,043 | Month-to-Month | United States | 2740-TVLFN | Joined | 0 | 0 | Male | 1 | DSL | 37.750822, -121.238423 | 37.750822 | -121.238423 | 0 | 50.15 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 19,867 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 50.15 | 0 | 39.87 | 0 | 90.02 | 0 | 1 | 95337 |
25 | 30 | 33.75 | 0 | null | null | 50 | Folsom | 4,193 | Two Year | United States | 0238-WHBIQ | Stayed | 1 | 1 | Male | 1 | Cable | 38.672638, -121.147403 | 38.672638 | -121.147403 | 1 | 89.7 | 1 | 1 | 10 | Offer A | 1 | 1 | 0 | 1 | Credit Card | 1 | 51,855 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 72 | 6,339.3 | 0 | 2,430 | 0 | 8,769.3 | 1 | 1 | 95630 |
67 | 27 | 0 | 0 | null | null | 68 | Glenhaven | 2,560 | Two Year | United States | 2761-XECQW | Stayed | 0 | 1 | Male | 1 | Cable | 39.045246, -122.743181 | 39.045246 | -122.743181 | 1 | 43.35 | 0 | 0 | 1 | null | 1 | 0 | 1 | 1 | Credit Card | 0 | 175 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 0 | 8 | 371.4 | 0 | 0 | 0 | 371.4 | 0 | 1 | 95443 |
20 | 0 | 41.64 | 0 | null | null | 70 | Tulelake | 3,575 | One Year | United States | 2351-RRBUE | Stayed | 0 | 0 | Female | 0 | null | 41.813521, -121.492666 | 41.813521 | -121.492666 | 1 | 20.65 | 0 | 0 | 2 | Offer E | 0 | 0 | 0 | 1 | Mailed Check | 1 | 2,595 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 7 | 134.05 | 0 | 291.48 | 0 | 425.53 | 1 | 0 | 96134 |
65 | 29 | 40.65 | 0 | null | null | 42 | Likely | 5,688 | One Year | United States | 2055-BFOCC | Stayed | 0 | 1 | Male | 1 | DSL | 41.266008, -120.490731 | 41.266008 | -120.490731 | 1 | 84 | 0 | 0 | 1 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 277 | 1 | Q3 | 1 | 3 | 1 | California | 1 | 1 | 1 | 63 | 5,329.55 | 0 | 2,560.95 | 0 | 7,890.5 | 0 | 1 | 96116 |
60 | 13 | 15.03 | 1 | Competitor | Competitor made better offer | 91 | San Diego | 3,407 | Month-to-Month | United States | 9530-EHPOH | Churned | 0 | 1 | Male | 1 | DSL | 32.787836, -117.232364 | 32.787836 | -117.232376 | 0 | 53.75 | 1 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 46,086 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 11 | 608 | 0 | 165.33 | 0 | 773.33 | 0 | 1 | 92109 |
34 | 16 | 19.52 | 1 | Competitor | Competitor made better offer | 81 | Guatay | 3,843 | Month-to-Month | United States | 1501-SGHBW | Churned | 0 | 0 | Male | 1 | Cable | 32.857946, -116.561917 | 32.857946 | -116.561917 | 0 | 45.85 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 796 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 2 | 81 | 0 | 39.04 | 0 | 120.04 | 0 | 1 | 91931 |
35 | 7 | 31.76 | 0 | null | null | 40 | Green Valley Lake | 3,348 | Month-to-Month | United States | 7422-WNBTY | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 34.244411, -117.072654 | 34.244411 | -117.072654 | 1 | 93.35 | 1 | 0 | 5 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 317 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 33 | 3,092 | 0 | 1,048.08 | 0 | 4,140.08 | 0 | 1 | 92341 |
77 | 9 | 37.65 | 0 | null | null | 39 | Menifee | 5,495 | One Year | United States | 4109-CYRBD | Stayed | 0 | 0 | Male | 1 | DSL | 33.653338, -117.178271 | 33.653338 | -117.178271 | 1 | 51.6 | 1 | 0 | 1 | Offer C | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 14,068 | 0 | Q3 | 1 | 5 | 1 | California | 0 | 0 | 0 | 29 | 1,442 | 0 | 1,091.85 | 0 | 2,533.85 | 0 | 1 | 92584 |
41 | 21 | 0 | 0 | null | null | 20 | Shasta Lake | 5,942 | Month-to-Month | United States | 6344-SFJVH | Stayed | 0 | 0 | Female | 1 | DSL | 40.692523, -122.369876 | 40.692523 | -122.369876 | 0 | 24.9 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 0 | 6,277 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 20 | 505.95 | 0 | 0 | 0 | 505.95 | 0 | 1 | 96019 |
38 | 8 | 5.4 | 1 | Competitor | Competitor had better devices | 91 | Klamath River | 5,160 | One Year | United States | 9254-RBFON | Churned | 0 | 1 | Female | 1 | Fiber Optic | 41.816595, -122.948287 | 41.816595 | -122.948287 | 1 | 98.6 | 0 | 0 | 1 | Offer D | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 482 | 1 | Q3 | 1 | 2 | 0 | California | 1 | 1 | 1 | 17 | 1,704.95 | 0 | 91.8 | 0 | 1,796.75 | 0 | 1 | 96050 |
51 | 13 | 33.91 | 1 | Dissatisfaction | Poor expertise of phone support | 69 | Santa Rosa | 2,681 | One Year | United States | 8869-TORSS | Churned | 0 | 1 | Female | 1 | DSL | 38.439696, -122.668817 | 38.439696 | -122.668817 | 0 | 60.35 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 22,250 | 1 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 48 | 2,896.4 | 0 | 1,627.68 | 0 | 4,524.08 | 0 | 1 | 95405 |
20 | 30 | 0 | 1 | Competitor | Competitor had better devices | 91 | Orange | 5,450 | Month-to-Month | United States | 5759-RCVCB | Churned | 0 | 0 | Female | 1 | DSL | 33.792791, -117.789749 | 33.792791 | -117.789749 | 0 | 35.2 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 0 | 37,916 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 1 | 3 | 108.95 | 0 | 0 | 0 | 108.95 | 1 | 1 | 92869 |
35 | 20 | 34.12 | 0 | null | null | 68 | San Jose | 2,421 | Month-to-Month | United States | 8630-FJLIB | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 37.277592, -121.986477 | 37.277592 | -121.986477 | 0 | 69.8 | 0 | 0 | 0 | Offer D | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 13,481 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 18 | 1,221.65 | 0 | 614.16 | 0 | 1,835.81 | 0 | 1 | 95130 |
28 | 0 | 8.74 | 0 | null | null | 64 | Los Angeles | 3,646 | One Year | United States | 9867-JCZSP | Stayed | 0 | 0 | Female | 0 | null | 33.954017, -118.402447 | 33.954017 | -118.402447 | 1 | 20.75 | 0 | 0 | 8 | Offer D | 0 | 0 | 0 | 1 | Credit Card | 1 | 39,334 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 17 | 418.25 | 0 | 148.58 | 0 | 566.83 | 1 | 0 | 90045 |
56 | 17 | 17.31 | 0 | null | null | 34 | Raymond | 4,613 | Two Year | United States | 6087-YPWHO | Stayed | 0 | 1 | Male | 1 | DSL | 37.252057, -119.95783 | 37.252057 | -119.95783 | 1 | 68.15 | 1 | 0 | 1 | Offer A | 1 | 1 | 0 | 1 | Credit Card | 1 | 972 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 72 | 4,808.7 | 0 | 1,246.32 | 0 | 6,055.02 | 0 | 1 | 93653 |
54 | 0 | 1.41 | 0 | null | null | 33 | Compton | 5,508 | Month-to-Month | United States | 6258-NGCNG | Stayed | 0 | 0 | Male | 0 | null | 33.88151, -118.234451 | 33.88151 | -118.234451 | 0 | 23.5 | 1 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 47,305 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 7 | 173 | 0 | 9.87 | 0 | 182.87 | 0 | 0 | 90220 |
63 | 20 | 43.32 | 1 | Competitor | Competitor had better devices | 96 | Armona | 3,223 | Month-to-Month | United States | 7488-MXJIV | Churned | 0 | 0 | Female | 1 | Fiber Optic | 36.315979, -119.710852 | 36.315979 | -119.710852 | 0 | 85.65 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 2,872 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 1 | 4 | 321.65 | 10 | 173.28 | 0 | 504.93 | 0 | 0 | 93202 |
27 | 0 | 42.33 | 0 | null | null | 41 | Leggett | 5,145 | Month-to-Month | United States | 0536-BGFMZ | Stayed | 0 | 0 | Female | 0 | null | 39.873371, -123.741474 | 39.873371 | -123.741474 | 1 | 20.5 | 0 | 0 | 3 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 321 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 28 | 563.05 | 0 | 1,185.24 | 0 | 1,748.29 | 1 | 0 | 95585 |
21 | 59 | 16.06 | 0 | null | null | 62 | Jacumba | 4,504 | Month-to-Month | United States | 9108-EJFJP | Joined | 0 | 0 | Female | 1 | DSL | 32.649787, -116.2237 | 32.649787 | -116.2237 | 1 | 53.55 | 0 | 0 | 6 | Offer E | 1 | 1 | 1 | 1 | Credit Card | 1 | 699 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 1 | 0 | 1 | 53.55 | 0 | 16.06 | 0 | 69.61 | 1 | 1 | 91934 |
31 | 21 | 19.22 | 0 | null | null | 55 | San Diego | 5,369 | One Year | United States | 3327-YBAKM | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 32.89325, -117.087091 | 32.89325 | -117.087091 | 1 | 96.9 | 0 | 0 | 10 | null | 0 | 1 | 1 | 1 | Credit Card | 1 | 29,283 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 64 | 6,314.35 | 0 | 1,230.08 | 13.37 | 7,531.06 | 0 | 1 | 92131 |
25 | 27 | 6.84 | 1 | Competitor | Competitor had better devices | 95 | Castella | 5,458 | Month-to-Month | United States | 8708-XPXHZ | Churned | 0 | 0 | Female | 1 | Fiber Optic | 41.121108, -122.336613 | 41.121108 | -122.336613 | 1 | 94.2 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 228 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 42 | 4,186.3 | 0 | 287.28 | 0 | 4,473.58 | 1 | 1 | 96017 |
52 | 0 | 20.85 | 0 | null | null | 20 | Wildomar | 3,764 | Two Year | United States | 7601-GNDYK | Stayed | 1 | 0 | Male | 0 | null | 33.617108, -117.253349 | 33.617108 | -117.253349 | 1 | 19.6 | 0 | 3 | 1 | Offer C | 0 | 0 | 0 | 1 | Credit Card | 1 | 19,368 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 35 | 686.95 | 0 | 729.75 | 0 | 1,416.7 | 0 | 0 | 92595 |
68 | 11 | 47.28 | 1 | Competitor | Competitor made better offer | 91 | San Diego | 4,287 | Month-to-Month | United States | 4795-KTRTH | Churned | 0 | 0 | Female | 1 | Fiber Optic | 32.85723, -117.209774 | 32.85723 | -117.209774 | 1 | 81 | 1 | 0 | 1 | Offer E | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 34,902 | 0 | Q3 | 1 | 1 | 1 | California | 0 | 0 | 0 | 5 | 371.65 | 10 | 236.4 | 40.64 | 577.41 | 0 | 0 | 92122 |
52 | 20 | 40.48 | 0 | null | null | 74 | West Sacramento | 4,666 | One Year | United States | 9500-IWPXQ | Stayed | 1 | 1 | Female | 1 | DSL | 38.627951, -121.593287 | 38.627951 | -121.593287 | 1 | 79.4 | 1 | 2 | 3 | Offer B | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 19,050 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 61 | 4,820.55 | 0 | 2,469.28 | 0 | 7,289.83 | 0 | 1 | 95691 |
33 | 5 | 9.01 | 0 | null | null | 30 | Inglewood | 3,560 | One Year | United States | 7801-CEDNV | Stayed | 0 | 0 | Male | 1 | DSL | 33.936827, -118.359824 | 33.936827 | -118.359824 | 1 | 48.7 | 0 | 0 | 10 | null | 0 | 1 | 0 | 1 | Credit Card | 1 | 28,680 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 27 | 1,421.75 | 0 | 243.27 | 0 | 1,665.02 | 0 | 1 | 90304 |