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{
"author": "Idan Arie",
"title": "Atlassian API - Admins, Organization settings, password policy",
"body": "Hi team,\n\n<br />\n\nI am working on an integration with Atlassian.\n\nMy goal is to collect from Atlassian general organization settings.\n\nI am trying to pull via API the following information and can't find the right API calls for that.\n\n1) Atlassian account password policy configuration (e.g minimum of 8 characters, must have upper case etc).\n\nI wonder if this is something that is configured in Atlassian settings or in the specific product of Atlassian (e.g Jira, Confluence etc).\n\n2) Atlassian SAML configuration - e.g signing to Jira/Atlassian/Confluence from Okta.\n\n3) The list of admins in Atlassian - I was able to find a way to pull this data from Jira but not from Atlassian.\n\nIf you can guide me on which API calls are required/ API docs it would be great.\n\nThanks!\n"
} | [
{
"author": "David Bakkers",
"body": "Hello [@Idan Arie](/t5/user/viewprofilepage/user-id/5183027)\n\nThe [Atlassian Cloud Admin APIs](https://developer.atlassian.com/cloud/admin/about/) will provide most but not all the functionality you are looking for.\n\nSpend some time reading through the documentation to get an idea of the scope of coverage those API endpoints provide. If it's not there, you have to use the GUI.\n\nHave fun.\n",
"comments": null
},
{
"author": "Jayant Bhawal",
"body": "As David said, you probably won't get everything you're looking for as far as I could tell, but most of what you're looking for might be there in this API: \n\n<https://developer.atlassian.com/cloud/admin/organization/rest/api-group-policies/#api-v1-orgs-orgid-policies-get>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Atlassian-API-Admins-Organization-settings-password-policy/qaq-p/2586901 | [
"api",
"atlassian-sdk",
"integration",
"rest-api"
]
|
{
"author": "h.richter",
"title": "No verification email for new account",
"body": "Hi,\n\nwe are trying to set up Jira and Bitbucket for a new employee, but when he tries to create an Atlassian account, he doesn't receive a verification email (spam-folder checked). We are using Outlook for our company mails. I've read that this problem may have been due to email addresses being on you suppression list, may this be the problem here?\n"
} | [
{
"author": "Nikola Perisic",
"body": "Welcome to the community [@h.richter](/t5/user/viewprofilepage/user-id/5411282) !\n\nCorrect, this usually happens because the email is being blocked, which was stated in: <https://community.atlassian.com/t5/Bitbucket-questions/Verification-email-not-received/qaq-p/2507648>\n\nRaise a ticket for Atlassian to remove that email from the surpression list.\n\nBR,\n\nNikola\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/No-verification-email-for-new-account/qaq-p/2585500 | [
"account",
"email",
"verification"
]
|
{
"author": "yaron",
"title": "Generate mail notification for product access request.",
"body": "Hello, \nIs there a way (app\\\\ API) to generate email to specific address once one of my users request access to one of my Org products (Jira, Confluence) for him or for other user?\n"
} | [
{
"author": "Kieren _SmolSoftware_",
"body": "Hi [@yaron](/t5/user/viewprofilepage/user-id/4609736)\n\nThere is no API available to allow a user to request access to a specific email address.\n\nThe standard process is; a user requests access via one of the touch points within Jira or Confluence. An access request record is created and an email is sent to all relevant Site and Org Admins about the new access request.\n\nI suggest taking advantage of that email sent to the org/site admins. Setup a forward email rule in your inbox to send that access request email to the email address of your choice.\n\nGood luck!\n\n-Kieren\n\nCo-Founder of Smol Software \\| Ex-Atlassian\n",
"comments": [
{
"author": "yaron",
"body": "Hi Kieren, \nThank you for the quick reply. \nThis is exactly what I wanted to avoid - mail forward rule from one of the site admins that might be forgotten ....\n"
},
{
"author": "Kieren _SmolSoftware_",
"body": "Another, less conventional option, is to create a new org admin user with a shared email account, such as [email protected]. Make them an organisation admin in your Atlassian Org. Then use that shared email address to control email forwarding to other users, or use it to forward the access requests to another system for processing. e.g. You can forward the email to your Jira instance to create a ticket for your IT team or Admin team to process <https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/>\n\nIf this is helpful, please mark the Answer as accepted :)\n\n-Kieren\n\nCo-Founder of Smol Software \\| Ex-Atlassian\n"
},
{
"author": "yaron",
"body": "Hi again, \nThis option require to add another billable user in my site, no?\n\nThanks,\n\nYaron\n"
},
{
"author": "Kieren _SmolSoftware_",
"body": "It depends on your setup.\n\nAdding a user to the site-admin or org-admin group may also give the user product access (increasing your bill). You could avoid that by removing product access from the site-admin or org-admin group. But that would also mean other user in that group lose product access. Those other admin users can be regranted access via the standard product access groups, like confluence-users\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Generate-mail-notification-for-product-access-request/qaq-p/2585249 | null |
{
"author": "Rick Threlfall",
"title": "Unable to \"name your site\" ... please help!",
"body": "Hi!\n\nI created a new account - intention being to operate under the free 10 user tier until we get things organized and have an idea of the scale that we require.\n\nI created this just as Atlassian were having issues with SCIM provisioning (whether this is related, I do not know)\n\nAnyway,, account created just fine but I cannot create a subdomain - the 'name your site' prompt always just goes to the following error:\n\n\"\n\nSomething went wrong on our end. Please try again. If this keeps happening, [contact support](https://support.atlassian.com/contact/). (Issue ID for Atlassian use: \\<UUID\\>)\n\n\"\n\nThe subdomain I selected does not already exist - or, at least, that's what the interface says.\n\nAll lower case, no spaces.\n\nTried using safari and chrome; both the same result.\n\nTried incognito; again the same.\n\nI \\*can't\\* report an issue without a subdomain! as Atlassian insists on this being entered during the ticket submission from the link provided - so I can't even ask Atlassian to help.\n\nAny help greatly appreciated. Thank you!\n"
} | [
{
"author": "Rick Threlfall",
"body": "Answering my own question in case it helps someone else.\n\nAfter a little debugging, it looks like there was a malformed request - a POST was reportedly missing the product name and returning 400 error.\n\nSo, figured that the onboarding was a dead end (guess the creation while there was an issue being worked on really did mess something up).\n\nSo; opened up the account via id.atlassian.com) and tried adding confluence first - instead of Jira - this seems to have allowed the creation of the subdomain.\n\nThen added Jira as a second pass - this also worked.\n\nThanks and good luck.\n",
"comments": null
},
{
"author": "Vijay Dhillon",
"body": "It is helpful to onboard by opening and log in through id.atlassian.com\n\nThank You Rick\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Unable-to-quot-name-your-site-quot-please-help/qaq-p/2578154 | null |
{
"author": "Stephanie minor",
"title": "Why can't I get in to my account",
"body": "I lts telling me I don't have access\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nCould you give us some basic details? What are you trying to log in to, and what is the error?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Why-can-t-I-get-in-to-my-account/qaq-p/2572261 | null |
{
"author": "Gary Ng",
"title": "Unable to create new site",
"body": "I have tried to sign up and create a new site however i am getting the following error every time:\n\nSomething went wrong on our end. Please try again. If this keeps happening, [contact support](https://www.atlassian.com/company/contact). (Issue ID for Atlassian use: 2c5f99e534054c2898f9cf9064e9d990)\n\nDifferent Issue ID each time i try\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Before contacting support, check that your site name would form a valid url. If, for example, you wanted \"My Company.atlassian.net\", this will fail because of the invalid space, and you'll want to try my-company.atlassian.net instead.\n",
"comments": null
},
{
"author": "Tansu Akdeniz",
"body": "Hi [@Gary Ng](/t5/user/viewprofilepage/user-id/5394389)\n\nWelcome to the community.\n\nCan you please try incognito mode?\n\nIt would be better to contact [Atlassian support](https://support.atlassian.com).\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Unable-to-create-new-site/qaq-p/2567234 | null |
{
"author": "Frank Schumann",
"title": "How do I get access to our company site?",
"body": "Hi there,\n\nI don?t know our Site Admin, as it is maybe a Person who already left our company. As the new Head of Productmanagement in our company I would also like to work with Jira and please need access to our Site.\n\nHow is that possible?\n\nThank you in advance and best regards, \nFrank\n"
} | [
{
"author": "Mayur Jadhav",
"body": "Hi [@Frank Schumann](/t5/user/viewprofilepage/user-id/5391156) ,\n\nWelcome to the Atlassian Community!!\n\nAs you don't know who is the site administrator or he may be left. I would recommend reaching out to Atlassian Support and they will help you find the Org and Site admin for your site. Make sure to create a ticket with same domain email id.\n\nRegards, \nMayur\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/How-do-I-get-access-to-our-company-site/qaq-p/2564505 | [
"jira-software",
"unknown-hosting-type"
]
|
{
"author": "Amir Katz _Jira Admin_",
"title": "How can I transfer/link my previous community user to the current one",
"body": "Hello,\n\nIn my previous job I was also working as a Jira admin, and I have used the community quite often, published some articles and earned badges and such.\n\n<br />\n\nWhen I left that job and started a new one, all that history is gone.\n\nIs it possible to re-assign (or copy) all the data connected with my previous community user to the current one? \nOr at least, copy the levels, badges, etc. to my current user?\n"
} | [
{
"author": "Andy Gladstone",
"body": "[@Amir Katz _Jira Admin_](/t5/user/viewprofilepage/user-id/5332484) Welcome to the Atlassian Community. Or should I say, welcome back.\n\nI have moved your question to a more appropriate space in the hopes that the moderators of this space can assist you. In general combining Community personas has not been the easiest process, but Atlassian Community Managers will assist to the best of their ability.\n\nIt would help if you posted your previous community user name.\n",
"comments": [
{
"author": "Amir Katz _Jira Admin_",
"body": "Hi Andy,\n\nThanks. When you say, \"I have moved your question to a more appropriate space\", what does it mean? Which space and how do I go there? \n\nThanks\n"
},
{
"author": "Andy Gladstone",
"body": "[@Amir Katz _Jira Admin_](/t5/user/viewprofilepage/user-id/5332484) the way the community works, there are different [product](https://community.atlassian.com/t5/Products/ct-p/products) collections and [groups](https://community.atlassian.com/t5/Groups/ct-p/groups), which you can access in the menu bar. This was related to your account, so I moved it from the original location in [Community Announcements](https://community.atlassian.com/t5/Community-Announcements/ct-p/announcements) to [Atlassian Account](https://community.atlassian.com/t5/Atlassian-Account/ct-p/account-identity) - which is where this question will have the best visibility.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/How-can-I-transfer-link-my-previous-community-user-to-the/qaq-p/2566043 | null |
{
"author": "arnaldo.maggiora",
"title": "Problem with DMARC for [email protected]",
"body": "Hi,\n\nwe receive emails from \[email protected] that have DMARC Fail error. \nWe noticed that the sender SMTP changed, please set your DNS to allow the server: \nRemote Server \no4.ptr116.us.khoros-mail.com \nRemote IP \n149.72.223.204 \nTIA \nArnaldo\n"
} | [
{
"author": "Dennis Stengele",
"body": "We noticed the same. It is triggered by the misalignment between the From header and the domains in the smtp mailfrom command and the DKIM header: \n\n```\nspf=pass (sender IP is 149.72.223.204) smtp.mailfrom=em9032.us.khoros-mail.com;\ndkim=pass (signature was verified) header.d=us.khoros-mail.com;\ndmarc=fail action=quarantine header.from=em.atlassian.com;\ncompauth=fail reason=000\n```\n\nPlease fix this, Atlassian!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Problem-with-DMARC-for-community-do-not-reply-em-atlassian-com/qaq-p/2563688 | null |
{
"author": "Jiyeong Ham",
"title": "Somebody helps me figure out \"ae95c541ebcc45fba715193108f116bb\" error message?",
"body": "Currently I am facing error message \"ae95c541ebcc45fba715193108f116bb\".\n\nGetting an error when trying to create a new Atlassian site. (ex. xxx.atlassian.net) \n\nThe message appears after submitting an available yoursite.atlassian.net and reads: \n\n*\"Something went wrong on our end. Please try again. If this keeps happening, [contact support](https://support.atlassian.com/contact/). (Issue ID for Atlassian use: ae95c541ebcc45fba715193108f116bb)\"* \n\nImage attached for reference:\n\n![error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/296852i3027BDAAEE102A96/image-size/large?v=v2&px=999 \"error.PNG\")\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nThis really does need to go to Atlassian support, the Community cannot help you.\n\nThe one thing I would suggest is checking that your \"yoursite\" is a valid and simple word or phrase as a URL - it has no special or control characters in it, and no characters that would need escaping.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Somebody-helps-me-figure-out-quot/qaq-p/2559682 | [
"cloud",
"jira-software",
"jira-software-cloud"
]
|
{
"author": "David Kollm",
"title": "How do I get my certifications moved to my personal email",
"body": "I was recently separated from my company and all of my Atlassian training and certifications were under my company email address. How can I get these moved to my personal email address so I can validate to future employers that I indeed obtained these certs?\n"
} | [
{
"author": "Robert Wen_ReleaseTEAM_",
"body": "For certifications, you can go to the Atlassian Certification portal (<https://www.certmetrics.com/atlassian/default.aspx>), and change your emails in the **Contact Info** tab.\n",
"comments": [
{
"author": "Kakada Eng",
"body": "Can my company use my certificate after I move to my personal email?\n"
},
{
"author": "Robert Wen_ReleaseTEAM_",
"body": "Yes, on the Atlassian Certification portal add your work email to your Contact Info section under Affilliation Email.\n"
},
{
"author": "Kakada Eng",
"body": "[@Robert Wen_ReleaseTEAM_](/t5/user/viewprofilepage/user-id/3970316) Thank you.\n\nI have removed my work email from the Affiliation but when i login with my work email and I still can see the certificates. Any idea why?\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/How-do-I-get-my-certifications-moved-to-my-personal-email/qaq-p/2556686 | null |
{
"author": "D Mateu",
"title": "How to change Mail if my Mail is connected to my google account?",
"body": "Hello, I know that this question is repeated., but I can not solve my problem. \n\nI can't change the email because it asks me for the previous pass, \nbut since I use Google to connect I don't have a previous pass. \nI request a reset of the previous pass at this link <https://id.atlassian.com/login/resetpassword> but I NEVER receive the email\n\nI am needing to do this same process with more than one email from the company, but I have not yet managed to pass or move any, and there are 3 or 4 and I don't know what I will do then.\n"
} | [
{
"author": "Magic Mike",
"body": "Hi [@D Mateu](/t5/user/viewprofilepage/user-id/5377678),\n\nDid you raise a ticket at <https://support.atlassian.com/> ?\n\nBest regards,\n\nMike\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/How-to-change-Mail-if-my-Mail-is-connected-to-my-google-account/qaq-p/2555715 | null |
{
"author": "Daniel Frankovic",
"title": "Change of domain",
"body": "HI We have change the domain and now we are not able to access our site, we are using Microsoft SSO to login into our site.\n\nHow to resolve this?\n"
} | [
{
"author": "connections unlimited",
"body": "To resolve the issue after changing the domain and facing login problems with Microsoft SSO, you should update the domain settings within your Microsoft SSO configuration to reflect the new domain. Additionally, ensure that all relevant settings and configurations within your site or application are updated to use the new domain for seamless login functionality. If necessary, consider consulting Microsoft SSO documentation or support for specific guidance on updating domain settings.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Change-of-domain/qaq-p/2559289 | null |
{
"author": "Tom?? Vrabec _neresit_cz_",
"title": "How to login into Community with different account?",
"body": "Hi guys,\n\nactually I am member for a long time in here, but now, cannot get into my old account.\n\nIf I hit Log-in button on the top, there is no login screen, just login into the on-of-the-company account.\n\nIf I log-out and log-in again, same thing happens.\n\nHow do I login into my old Atlassian account?\n"
} | [
{
"author": "Charlie Misonne",
"body": "Hi!\n\nI have the same issue because I have multiple Atlassian accounts too. It's quite annoying especially on my smartphone.\n\nI cleared all the cookies for atlassian websites. Then I logged in again with my Atlassian Community account.\n\nI decided to use my other account in another Chrome profile to avoid the issue.\n",
"comments": [
{
"author": "Kieren _SmolSoftware_",
"body": "Can confirm, this is the only way that works for me.\n"
},
{
"author": "Tom?? Vrabec _neresit_cz_",
"body": "What a solution for multimilion software community. Speachless.\n"
},
{
"author": "James Hendrix",
"body": "Ridiculous. I'm a consultant and I need to use my individual account in Community. Was it too difficult to add a \"use another account\" login option? Please fix this!\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/How-to-login-into-Community-with-different-account/qaq-p/2551692 | null |
{
"author": "Ibrahim Ramzat",
"title": "Account is deactivated",
"body": "I am trying to login to my Trello account through atlassian but I get this error:\n\n\"You don't have permission to access this content\n\nIt looks like your account has been\"\n\nI did not get any email in regards to the deactivation. I think it happens after my free trial subscription ends or when I connect my trello account to Placker data Power-Up\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nTrello uses Atlassian accounts for access, as does the Community here. Can your \"E\" account log into any Atlassian stuff at all?\n\nid.atlassian.com is the first one I would try, as it's for maintaining the account.\n\nIs your E account \"managed\"? I mean is it owned by your organisation? (For example, the account I am using to post here is my personal account, but I have another for work, which Adaptavist own).\n",
"comments": [
{
"author": "Ibrahim Ramzat",
"body": "Hi nic, I could not login to other Atlassian products. It always take me to Atlassian login page. I tried id.atlassian.com and it gave me the same error.\n\nMy E account is not managed. It is a personal account.\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Ok, that means your entire Atlassian account has been shut down - either you asked for it to be deleted, or Atlassian shut it down for some reason (inactivity?)\n"
},
{
"author": "Ibrahim Ramzat",
"body": "It was not inactive. I worked on it in October 2023. And could not have an access to it end of October. The only two things happens at that time is that I added Placker as a power-up. And it was the end of the Trello free subscription. I did not deactivate it. Is there a way to retrieve it?\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "The applications that you might log into with an Atlassian account do not affect the account.\n\nIf, for example, you were removed from this Community for some reason, it would not deactivate your account, nor would it block access to Trello. Adding power-ups to Trello, or getting to the end of a subscription have nothing to do with the deactivation of an Atlassian account.\n\nCould you tell us exactly what the text of the error messages you get when you try to log into Trello, and again when you try to log into id.atlassian.com?\n\n(Just the plain text, we don't need screenshots, but please obscure/redact any usernames and emails)\n"
},
{
"author": "Ibrahim Ramzat",
"body": "\"You don't have permission to access this content\"\n\n\"It looks like your account has been deactivated. \nWe've sent you an email with details of who to contact to get more information about this.\"\n"
},
{
"author": "Ibrahim Ramzat",
"body": "I got both messages at the same time in the same page. And I get the sames messages in Trello and id.atlassian.com\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Ok, so what do the emails say?\n"
},
{
"author": "Ibrahim Ramzat",
"body": "Nothing. I did not get any email in regards to the deactivation. My last emails was from end of October 2023. Below is the email summary I got in October:\n\n15/10/2024: Enabled Placker power-up \n24/10/2024: Placker power-up trial will end in 72 hours \n27/10/2024: Atlassian account password has changed \n27/10/2024: Trello Premium subscription has ended \n30/10/2024: Deleting your Placker data \n\nI think I lost access to my account in 27 October\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Um, no, that's not what happened - the dates you've given are a year in the future, so your list is wrong.\n\nAnyway, the ending of the subscription has nothing to do with your loss of access to your Atlassian account.\n\nThe change of password may be the indicator though - you may get that message when you delete your account, depending on how you do it.\n\nIf you're not getting emails when Trello is saying \"It looks like your account has been deactivated. We've sent you an email with details of who to contact to get more information about this.\", then it is likely that your account does not have an email on it that you own (which means it is not your account).\n\nYou need to get those emails - have you checked your spam filters?\n"
},
{
"author": "Ibrahim Ramzat",
"body": "Sorry I meant 2023 not 2024\n\nI am not getting any email when seeing the error message \"It looks like your account has been deactivated....\" \nI checked the spam and I can not see anything in it\n\nI am trying to login using google account. So I am already logged in my google account. The one that start with \"e\". And I try to login to trello and getting this message. So if I should get an email then it should sent it to my email that I am logged in already. But I did not get anything\n"
},
{
"author": "Ibrahim Ramzat",
"body": "I have just tried to login with my email and password instead of clicking to login through my google account. And I got the same error message and I did not receive any email.\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Ok, you'll need to raise this with Atlassian support, there's nothing the Community can help with.\n\nGo to <https://support.atlassian.com/contact> and follow through the questions. You may end up being redirected back to us here, if that happens, please tell us and a leader can get this escalated up to them\n"
},
{
"author": "Ibrahim Ramzat",
"body": "I could not contact the support at the link you sent. I am getting an email with this error: Unfortunately, we do not allow generic third-party emails such as [@Gmail](/t5/user/viewprofilepage/user-id/4810463), @yahoo, etc. for user access to our systems\n"
},
{
"author": "Ibrahim Ramzat",
"body": "I can not confirm this but I think I unsubscribe from Atlassian email list last October. Can this be the reason why I am not getting an email with the detials on how to activate the account?\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "That is not an Atlassian error message - Atlassian systems do not look at the email of your account for the most part, and the ones that do allow gmail addresses (they actually have \"use google accounts to log in\" on Cloud, where you tend to use gmail addresses)\n\nYou will need to contact the administrators of the system you are trying to get into to ask them why they are not letting you in or\n\nAlso, what is wrong with the link I gave to Atlassian support? It works fine for me and everyone I work with.\n"
},
{
"author": "Ibrahim Ramzat",
"body": "How to \"contact the administrators of the system you are trying to get into to ask them why they are not letting you in\"\n\nI clicked on the link and chose \"get access to the Partner Portal\" \nAnd when I click on \"Submit support access I get this message:\n\nG'day \\[My name\\]\n\nUnfortunately, we do not allow generic third-party emails such as [@Gmail](/t5/user/viewprofilepage/user-id/4810463), @yahoo, etc. for user access to our systems - please set up an AtlassianID with your corporate email, and link the two accounts to proceed towards access.\n\nTo create a new My.Atlassian.Com account:\n\nSign up for AtlassianID at My.Atlassian.Com\n\nOpen the confirmation email and confirm your email address\n\nTo link this MAC account to existing ones\n\nLog in with both of your accounts at My.Atlassian.Com, and follow these guided steps to connect MAC accounts\n\nUse your business email account for Partners websites (Partners Confluence, JIRA, etc.) - we require a partner \\* email address to allow you access to our systems, and do not allow gmail, yahoo, etc. generic emails.\n\nIf you are not an Atlassian Expert or do not have a corporate email for an Atlassian Expert, you may be requesting access to the wrong systems.\n\nCheers, Partners JIRA \nYour electronic Partner Manager, Atlassian Partners Program\n"
},
{
"author": "Ibrahim Ramzat",
"body": "Hi Nic please help me to get access to my trello account. I have a very valuable data in it that I have been trying to retrieve with no luck\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "The partner portal is only for Partners of Atlassian, and hence only email addresses known to Atlassian as partner companies can be used on the Atlassian Account to get into the partners. For example, I can not use the account I use here on the partner portal, I have to use my Adaptavist Atlassian account with my work email on it.\n\nYou still need to talk to the administrators of the system you are trying to get into. It is not the partner portal, I do not understand why you tried that.\n"
}
]
},
{
"author": "Shivam Kumar",
"body": "Can someone from atlassian please help ? \nI cannot even raise a support ticket here. It redirects me to the same page\n",
"comments": null
},
{
"author": "Shivam Kumar",
"body": "![Screenshot 2024-07-28 at 11.20.31?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338388i1CC0566F7C6FFADD/image-size/large?v=v2&px=999 \"Screenshot 2024-07-28 at 11.20.31?PM.png\")\n",
"comments": null
},
{
"author": "Shivam Kumar",
"body": "The same happened with me\n",
"comments": null
},
{
"author": "Ibrahim Ramzat",
"body": "This is a temporary account. The account that i am trying to connect is different than this one. It start with \"e\" instead of \"i\"\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Account-questions/Account-is-deactivated/qaq-p/2559700 | null |
{
"author": "???",
"title": "Error for setting assignee",
"body": "I set assignee someone else, but always jira ticket has assignee as me.\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@???](/t5/user/viewprofilepage/user-id/5601054)\n\nWelcome to the Atlassian community.\n\nHave you examined the History for the issue to see if there is an entry for your activity to change the assignee, and then another entry for the assignee being changed back to you?\n\nHave you checked for Automation Rules that could be changing the Assignee back to you? You can find a list of recently executed Automation Rule in the Automation panel in the issue view. Click the Refresh button in that panel to update the information.\n\n![Screenshot 2024-09-24 at 10.10.42?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349156i69BACC5AA136D9EC/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 at 10.10.42?PM.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/Error-for-setting-assignee/qaq-p/2821134 | [
"cloud",
"jira-cloud"
]
|
{
"author": "???",
"title": "Problem: Jira Page unavailable",
"body": "Hi, I have a problem with my jira project. I can't access to my project.\n\nThe error:\n\nPage unavailable {#toc-hId--326680753}\n--------------------------------------\n\nYour Atlassian Cloud site is currently unavailable. \n\nPlease check [Atlassian Status](https://status.atlassian.com/) for known problems. \nIf there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.\n\n<br />\n\nAnd link:\n\n<https://weaclo.atlassian.net/> \n\nplease help. \nThank you\n"
} | [
{
"author": "Rilwan Ahmed",
"body": "Hi [@???](/t5/user/viewprofilepage/user-id/5601057) ,\n\nWelcome to the community !!\n\nAs per the policy, If *all* the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity.\n\n<https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#What-happens-to-Free-plan-products-if-they--x27-re-inactive-for-too-long>\n",
"comments": [
{
"author": "???",
"body": "Thanks, I checked the policy.\n\nIs there any way to reactivate the product that has been deactivated?\n"
}
]
},
{
"author": "Trudy Claspill",
"body": "Hello [@???](/t5/user/viewprofilepage/user-id/5601057)\n\nWelcome to the Atlassian community.\n\nHave you waited 5-10 minutes and then tried to access the site again?\n\nWhen was the last time you were able to access the site?\n",
"comments": [
{
"author": "???",
"body": "Yes, I tried, but I couldn't access it. \nI don't remember the last time I went to the site, but it was probably last year.\n"
},
{
"author": "Trudy Claspill",
"body": "As [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) said, if there has been no activity (no logins) to your site for a free product for 120 days then the product would have been deactivated. Multiple emails would've been sent to the Billing contact before that occurred.\n\nAccording to this page, there is a data retention period of either 15 days or 60 days after that deactivation during which the product can be reactivated. After the data retention period expires, the data is permanently deleted and cannot be recovered.\n\n<https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/>\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Problem-Jira-Page-unavailable/qaq-p/2821136 | [
"cloud",
"jira-cloud"
]
|
{
"author": "khushboo_puri",
"title": "How to add comments in Jira DC using JEMH",
"body": "How to add comments in Jira DC using JEMH?\n"
} | [
{
"author": "Ryan Clifton",
"body": "Hello [@khushboo_puri](/t5/user/viewprofilepage/user-id/1188917)\n\nThere are currently a couple of different ways that JEMH determine if an email should create an issue or comment.\n\nBy default, will detect if the incoming email contains a Jira IssueKey within the subject and will also detect if there is a Message-Id within the References and/or In-Reply-To header of the email that has been associated to an existing issue. If either of these detection methods return a match Issue Key then JEMH will attempt to comment on that issue. If a match is not found then JEMH will create a new issue.\n\nFor more information about this see: [Associate an email with an issue](https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/467501083/Associate+an+email+with+an+issue)\n\nIf you require any further help, then feel free to create a support ticket with The Plugin People (JEMH Vendor) support. This can be done by emailing \"[email protected]\" or by using our [Portal](https://thepluginpeople.atlassian.net/servicedesk/customer/portal/1).\n\nRegards,\n\nRyan (PPL Employee)\n",
"comments": [
{
"author": "khushboo_puri",
"body": "Hi [@Ryan Clifton](/t5/user/viewprofilepage/user-id/5086069)\n\nDo we need to use @Comment for adding comment?\n\nwe want to create new issue with comment\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/How-to-add-comments-in-Jira-DC-using-JEMH/qaq-p/2821118 | [
"data-center",
"jira-data-center"
]
|
{
"author": "Kipngetich Cornelius",
"title": "If a meeting is canceled ? Resolve related requests as canceled>Done",
"body": "Hello,\n\nI receive several team meetings invites. Is there a way I can cancel both the previous request and the new request? For example, I receive a meeting invite with the summary \"A cup of tea this afternoon,\" and then it is canceled, followed by another email request titled \"Canceled: A cup of tea this afternoon.\" I need an automation that marks both these requests as canceled and transitions them to \"Done.\" with the current automation i have, it fails at the branch\n\nThanks!\n\n![Screenshot 2024-09-25 121031.png](https://community.atlassian.com/t5/image/serverpage/image-id/349134i2F1AC8C54EDB9AC0/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 121031.png\")![Screenshot 2024-09-25 122904.png](https://community.atlassian.com/t5/image/serverpage/image-id/349137iD8E104BA293D5347/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 122904.png\")\n"
} | [
{
"author": "Muhammad Moazzam Hassan",
"body": "Hi, \n\nI have corrected your rule and it is working fine there is an issue in syntax of the JQL. Please use this jql. \n\nsummary \\~ \"\\\\\"{{triggerissue.summary.substring(10)}}\\\\\"\" and summary !\\~ \"\\\\\"Canceled:\\\\\"\" and project = \"{{triggerissue.project.name}}\"\n\nPFA. \n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349216i36E5D50EDCF6CE02/image-size/large?v=v2&px=999 \"image.png\")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349217iC3E8EF3B1D868803/image-size/large?v=v2&px=999 \"image.png\")\n",
"comments": [
{
"author": "Kipngetich Cornelius",
"body": "Hi [@Muhammad Moazzam Hassan](/t5/user/viewprofilepage/user-id/5063240)\n\nThanks, it does works, thanks very much![Screenshot 2024-09-25 214851.png](https://community.atlassian.com/t5/image/serverpage/image-id/349228iA2892A7BE10C729A/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 214851.png\")\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/If-a-meeting-is-canceled-Resolve-related-requests-as-canceled-gt/qaq-p/2821082 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Srikanth Reddy Ningampally",
"title": "Why Jira shows as \"<No comment>\" when there is no \"Work Description\" entered ?",
"body": "It is confusing how Jira shows as \"No comment\" when there is no \"Work Description\" entered, against the Time Spent in Work log?\n\nIt is observed, lot of users in my organization get confused with \"Comments\" section on the overall issue. When it says \"No comment\" under worklog, and add comment on the overall issue, instead of adding work description against the time spent.\n\nCan it be said \"\\<No Work Description\\>\" instead of \"\\<No comment\\>\" when the user did not enter the work description against the time spent in work log ? Will this be fixed soon and being tracked, if someone already reported in the past ?\n"
} | [
{
"author": "Mohanraj Thangamuthu",
"body": "Hello, Good day. I don't see \"no comment added\" under worklog. Could you share a screenshot showing the specific message.\n\n![Screenshot 2024-09-25 at 9.46.54?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349149i056BC5AA9FE80C65/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 at 9.46.54?AM.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/Why-Jira-shows-as-quot-lt-No-comment-gt-quot-when-there-is-no/qaq-p/2821051 | [
"cloud",
"jira-cloud",
"worklog"
]
|
{
"author": "rykiel_pereira",
"title": "Cloning an instance",
"body": "Does anyone know if it is possible to clone an instance of our Jira and confluence cloud? We would like to split from another team, and want to copy over all our data to a new cloud, but think it would be better if it's possible to clone our current instance with all the existing data.\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@rykiel_pereira](/t5/user/viewprofilepage/user-id/5592869)\n\nAtlassian provides a native feature for copying content from one cloud product site to another.\n\nRefer to this for Jira\n\n<https://support.atlassian.com/organization-administration/docs/copy-jira-data/>\n\nAnd this for Confluence\n\n<https://confluence.atlassian.com/cloudkb/migrating-from-confluence-cloud-to-confluence-cloud-691011969.html>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/Cloning-an-instance/qaq-p/2821023 | [
"cloud",
"confluence",
"jira-cloud",
"jira-service-management"
]
|
{
"author": "Rodrigo Eduardo Gonz?lez Zavala",
"title": "?Como definir la fecha de hoy v?a automatizaci?n?",
"body": "Genere un flujo de automatizaci?n en un proyecto en JIRA, el cual modifica las incidencia una vez que se crean, pero necesito que uno de lo campos con forma de fecha sea siempre la fecha del d?a que se crea la incidencia. \n\n?que codigo utilizo en los valores inteligentes? \n\n<br />\n\n<br />\n"
} | [
{
"author": "David Freitez",
"body": "Hola [@Rodrigo Eduardo Gonz?lez Zavala](/t5/user/viewprofilepage/user-id/5600914) ,\n\nEn las automatizaciones puedes usar los [smart values](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/), dependiendo de como est? hecha tu automatizaci?n puedes usar 2 variables para tener el dato del momento en que fue creado el issue:\n\n* Si el issue ya hab?a sido creado previo a la ejecuci?n de la automatizaci?n y ya la el issue exist?a: ***{{issue.created}}***- Returns the issue's creation date\n* Si el issue esta siendo creado, puedes usar el smart value ***{{now}}***\n\nDocumentacion del NOW: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/>\n\nEspero te haya mi respuesta te haya ayudado, si tienes alguna duda, avisame.\n\nSaludos, \nDavid\n",
"comments": [
{
"author": "Rodrigo Eduardo Gonz?lez Zavala",
"body": "El problema que tengo es que el campo que quiero que se modifique con la automatizaci?n es de tipo FECHA (del que sale un calendario para seleccionar.\n\nIntente con {{issue.created}} pero la automatizaci?n marca error, me parece que es porque el {{issue.created}} regresa fecha y hora y el campo tipo FECHA no es capaz de recibir ese input.\n\n?hay alguna otra forma de hacerlo?\n"
},
{
"author": "David Freitez",
"body": "Hola [@Rodrigo Eduardo Gonz?lez Zavala](/t5/user/viewprofilepage/user-id/5600914)\n\nIgual deber?a funcionar, ?puedes subir screenshots de la regla de automatizaci?n y del error que te arroja?, para as? poder ver el merjor el problema.\n\nGracias.\n"
},
{
"author": "Rodrigo Eduardo Gonz?lez Zavala",
"body": "David tienes raz?n, ya funciono,\n\nel problema era que existen varios campos en mi proyecto con el nombre \"FECHA\" con lo cual al buscar remplazar el valor, la automatizaci?n no sab?a en cu?l. \nCambi? el nombre del campor y coloque el campo inteligente {{issue.created}} y *voil?*funciono.\n\nMuchas gracias\n"
},
{
"author": "David Freitez",
"body": "Bien!!! me alegra!!!\n\nGracias por marcar la respuesta como aceptada. Que estes muy bien, feliz tarde.\n\nDavid.\n"
}
]
},
{
"author": "Alex Ortiz",
"body": "Cada vez que crea un problema en Jira, autom?ticamente completa una fecha de creaci?n que no se puede cambiar y se puede encontrar en la esquina inferior derecha del problema.\n\nPero, si a?n desea realizar la automatizaci?n, entonces necesita: Issue.created\n\n<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/>\n",
"comments": [
{
"author": "Alex Ortiz",
"body": "Haga clic en la fecha para ampliar y ver la fecha completa![Screenshot 2024-09-24 at 6.33.07?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349132i1102AF495FA8A8D2/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 at 6.33.07?PM.png\")\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Como-definir-la-fecha-de-hoy-v%C3%ADa-automatizaci%C3%B3n/qaq-p/2821025 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Dean Holloway",
"title": "Status Category Changed - not accurate",
"body": "Hi All,\n\nIt seems to be a commonly asked question to understand the time/date when a status last changed on a ticket. I'm trying to do the same, but while I'm able to see the full history which includes status changes, I'm not able to accurate track the date last changed in a field. I thought I'd found my answer with the 'Status Category Changed' field, but it's not accurate and can refer to prior status change dates (as validated in the history). Has anyone identified a field which accurately tracks the date/time of the last status change on a ticket?\n\nThanks in advance for any insights!\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@Dean Holloway](/t5/user/viewprofilepage/user-id/4765396)\n\nJira does not natively provide a field for that or a function for that.\n\nThere are third party apps that could help with that.\n\nOr you could create a custom field to track that and set the field with an Automation Rule.\n\nWith regard to the Status Category change, each status is a member of a Status Category. There are three of them and they correspond to the three colors that show for statuses:\n\nTo Do - gray\n\nIn Progress - blue\n\nDone - green\n\nWhat is tracked is the change of status that is to a different Status Category. A change between statuses of the same color (Status Category) would not update the field tracking Status Category changes.\n",
"comments": null
},
{
"author": "Yuliia_Borivets__SaaSJet_",
"body": "Hi [@Dean Holloway](/t5/user/viewprofilepage/user-id/4765396)\n\nJira does not provide a direct field that tracks the latest status change across the board. It's only presented in the History section of a single ticket.\n\nThere are alternative ways you might consider to capture the *last status change* on a ticket.\n\n1) Custom field and Jira automation.\n\n- Create a Custom Date/Time Field\n\n- Go to Project Settings \\> Automation \\> Create Rule\n\nSet trigger to Issue Transitioned. Add a Condition if needed (e.g., only for specific statuses). Add an Action: Edit Issue and set your custom field (e.g., \"Last Status Change Date\") to the value {{now}}, which captures the current date and time of the status change.\n\n2) [Activity Stream Gadget](https://community.atlassian.com/t5/App-Central-articles/How-to-configure-Activity-Stream-Gadget-for-Jira-instruction/ba-p/2428521) and choose the \"Issue transitioned\" filtering option.\n\n3) Apps like [Issue History for Jira](https://marketplace.atlassian.com/apps/1220385/issue-history?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Status-Category-Changed-not-accurate_20240924) developed by my team.\n\nIt presents the date and time for any field change, including statuses. You can create a report specifically for status changes for multiple issues in one place and export it if needed.\n\nExample:\n\n![last date of status change in jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349133iB75E494B28D5F2A6/image-size/large?v=v2&px=999 \"last date of status change in jira.jpg\")\n",
"comments": null
},
{
"author": "Alex Ortiz",
"body": "What I do, assuming you don't want to buy a plugin that does this already, I create custom fields of the type date. And then, I create post functions in my workflow after each transition. I then date/time stamp that custom field in my post function so that I know exactly when an issue entered a specific status. You need to do this for each transition and for each status. And you need a lot of custom fields, one for each status.\n\nI would pay the money and get the app.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/Status-Category-Changed-not-accurate/qaq-p/2821020 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Josh McManus",
"title": "Is there a way to copy a workflow scheme AND it's associated workflows and screens?",
"body": "My instance has a lot of projects, and a lot of teams. I often find that one team will want to tweak one thing about a screen or issue workflow, but the process to copy the workflow scheme, copy each of the workflows, and copy any screens those workflows use, and then reassociate everything all over again to be highly tiresome and I would love the ability to split off these elements so that all are copied and associated in a single command. Any ideas?\n"
} | [
{
"author": "Luka Hummel - codefortynine",
"body": "Hello [@Josh McManus](/t5/user/viewprofilepage/user-id/3982832)\n\nWhile Jira does not have a native function for copying a workflow scheme along with its associated workflows and screens in one step, our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2820986) might help streamline this process. Deep Clone allows you to clone entire Jira projects, including workflows, schemes, and issues.\n\nIf you only want to clone the projects with its schemes, you can just stop after the project is cloned, and you don't need to clone the issues.\n\nIf you want to clone and associate the schemes you need to select the option under **Show advanced scheme options**.\n\n![2024-09-25 13-57.png](https://community.atlassian.com/t5/image/serverpage/image-id/349231iFA8380E4D9FB1462/image-size/large?v=v2&px=999 \"2024-09-25 13-57.png\")\n",
"comments": null
},
{
"author": "Trudy Claspill",
"body": "Hello [@Josh McManus](/t5/user/viewprofilepage/user-id/3982832)\n\nThere is not a native, prebuilt solution for that. Are you willing to consider third party apps?\n\nDo you really want new copies of everything? If only one screen in one workflow needs to be modified, you only need a copy of the workflow scheme, the one workflow, and the one screen. The Workflow Scheme can otherwise reuse all the workflows and screens that are not changing.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/Is-there-a-way-to-copy-a-workflow-scheme-AND-it-s-associated/qaq-p/2820986 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Sean Smith",
"title": "How to auto-assign issues based on an Organization detail field",
"body": "Hello everyone,\n\nWe have customers on every continent and would like to auto-assign new issues to the team member responsible for the customer's continent.\n\nWe had hoped to use the Service Desk Organization Details fields for this. The idea was to add a field with a drop-down for the different continents and then use automation to check the reporters' organization and the location field to assign the issues.\n\nAre we taking the wrong approach to this?\n"
} | [
{
"author": "Dave Mathijs",
"body": "Hi [@Sean Smith](/t5/user/viewprofilepage/user-id/4143480) You could create an automation rule for this. Based on the customer's organization, change the value of the continent (in a custom field, type single select). This rule is then the trigger for another automation rule that assigns the issue based on the value change in that \"continent\" custom field.\n",
"comments": [
{
"author": "Sean Smith",
"body": "Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590)\n\nIs there no way to use the Organization Details fields? Rather then create yet another custom field?\n\n![Monosnap AIR22 - Organizations - Service project -.png](https://community.atlassian.com/t5/image/serverpage/image-id/349136i97E072C29D2303D6/image-size/large?v=v2&px=999 \"Monosnap AIR22 - Organizations - Service project -.png\")\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/How-to-auto-assign-issues-based-on-an-Organization-detail-field/qaq-p/2820978 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "David Yacubovich",
"title": "Not able to link to multiple issues",
"body": "Hello All!\n\nI am creating an automation that part of the flow will search for some stories based on criteria and then create one story in a different project that combine information from all the found stories. After that I would like to link the new story to all the stories that I created it from. So the linking part as what is not working. I am able to get the list of all the stories from the JQL an store in in the variable, but for some reason when I use Link Issue action, only the first story in the list get to be linked. I would appreciate any suggestions.\n\nThank you in advance!\n\n![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/349094i63402ECB78DD67DD/image-size/large?v=v2&px=999 \"Untitled.png\")\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@David Yacubovich](/t5/user/viewprofilepage/user-id/5600853)\n\nWelcome to the Atlassian community.\n\nCan you show us the entire rule, please?\n\nAlso, please show us the details for the creation of the varTarget variable.\n\nAnd, please show us the output in the rule execution log for the execution of this rule.\n",
"comments": [
{
"author": "David Yacubovich",
"body": "Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,\n\nThank you for your response. I am attaching items 2 and 3. I am not sure anything above that will help to debug the issue. As you can see in the screenshot, I am setting the varTarget to the value of lookupIssues, and in the log I can see that it is set correctly.\n\nThakn you!\n\n![Untitled 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/349106i6E07636BD7D1F152/image-size/large?v=v2&px=999 \"Untitled 2.png\")![Untitled 3.png](https://community.atlassian.com/t5/image/serverpage/image-id/349107i0E3425866F4789E8/image-size/large?v=v2&px=999 \"Untitled 3.png\")\n"
},
{
"author": "Trudy Claspill",
"body": "I don't believe that the Link Issue action can take multiple issue keys as an input. The documentation implies that you can create a link to a single issue.\n\n<https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Link-issues>\n\nThe reason I asked to see your entire rule was so that its current construction would inform any recommendation I made to you concerning how to link to multiple issues.\n"
},
{
"author": "David Yacubovich",
"body": "[@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) attached the complete flow.\n\nThank you in advance!\n\n![Part-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/349120iEE828DACDD24697F/image-size/large?v=v2&px=999 \"Part-1.png\")![Part-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/349119i16CA4B5066A53893/image-size/large?v=v2&px=999 \"Part-2.png\")![Part-3.png](https://community.atlassian.com/t5/image/serverpage/image-id/349121iCAE23A0037F9D3D4/image-size/large?v=v2&px=999 \"Part-3.png\")\n"
},
{
"author": "Trudy Claspill",
"body": "Thank you, that is helpful.\n\nMy initial suggestion was going to be to use a branch to iterate through the results of your Lookup Issues action and link each one to the newly created issue. Unfortunately you rule is already in a branch at that point, and you cannot nest a branch within a branch.\n\nThinking out loud....\n\nI wonder if there might be a clever solution here where you\n\n1. Create a variable to contain the JQL of that the Lookup Issues action that gets the issues you want to link to the new issue.\n\n2. You create a another rule that uses a webhook as its trigger.\n\n3. Where you have the Link Issue action, you replace that with a Send Web Request action which you use to call the webhook of the new rule. In that webhook call you provide the JQL variable and the issue key of the newly created issue as parameters.\n\n4. In that second rule, your run a Lookup Issue action to execute the supplied JQL.\n\n5. In that rule you use a branch to iterate through those results, linking each one to the newly created issue, which you have supplied as another parameter when you called the rule's webhook.\n\nI haven't actually tried this out. A colleague of mine recently created a rule that needed to call a JIRA API endpoint that will need multiple calls because the data will be paginated. He set up another rule with a webhook trigger and called it from the first rule to get the next page of data. He provided data to the rule's webhook to tell it how to make the next API call for the next page of data.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Not-able-to-link-to-multiple-issues/qaq-p/2820911 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Aravinthakumar K",
"title": "Hi Community, I want to filter tickets which is having sub task. Please help me with the query here.",
"body": "![Screenshot 2024-09-25 013901.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349082iAEA528E40B7F384D/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 013901.jpg\")\n"
} | [
{
"author": "Laurie Sciutti",
"body": "Hi [@Aravinthakumar K](/t5/user/viewprofilepage/user-id/5600811) and welcome to the Community! If you use ScriptRunner you can use the following:\n\n```\nissueFunction in hasSubtasks()\n```\n\nRef: <https://docs.adaptavist.com/sr4js/8.25.0/features/jql-functions/included-jql-functions/sub-tasks#hassubtasks>\n",
"comments": null
},
{
"author": "Trudy Claspill",
"body": "Hello [@Aravinthakumar K](/t5/user/viewprofilepage/user-id/5600811)\n\nWelcome to the Atlassian community.\n\nCan you please provide more information about what you want in the results of your filter?\n\nDo you want only issues that have subtasks?\n\nAre you trying to get the subtasks under all the issues that match your filter?\n\nAre you trying to get just the subtasks that directly match the criteria of your filter?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/Hi-Community-I-want-to-filter-tickets-which-is-having-sub-task/qaq-p/2820847 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Derek Kauble",
"title": "Backlog exclusion",
"body": "How can I exclude issues that are in the backlog via my JQL Query.\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@Derek Kauble](/t5/user/viewprofilepage/user-id/5401799)\n\nWelcome to the Atlassian community.\n\nWhat is the current filter for your board?\n\nWhat do you want to exclude?\n",
"comments": [
{
"author": "Derek Kauble",
"body": "project = \"CS\" and type = \"Story - EDI\" and status in (Connected, Testing, Started) ORDER BY created DESC\n\nhow do I include or exclude backlog issues from this query\n"
},
{
"author": "Trudy Claspill",
"body": "Are you working with a scrum board or a Kanban board?\n\nAre you referring to the list of issues that appear under the heading \"Backlog\" on the Backlog screen associated with at same board?\n\nAre you working with a Team Managed project or a Company Managed project? Find that information at the bottom of the navigation panel on the left when you are viewing the board\n\nIf you are working issues in a scrum board you can exclude the issues in the \"Backlog\" list by adding this criteria:\n\nsprint in openSprints()\n\nLearn more about using the Sprint field in filters from this document:\n\n<https://support.atlassian.com/jira-software-cloud/docs/jql-fields/>\n"
},
{
"author": "Derek Kauble",
"body": "This is a Kanban board. Yes I'm referring to the backlog of the same board.\n\nIt is a team managed project.\n"
},
{
"author": "Trudy Claspill",
"body": "In a Team Managed project Kanban board being in the Backlog is not based on the Status of the issue (as it is in a Kanban board for a Company Managed project).\n\nUnfortunately at this time there is not a JQL option for checking if an issue is in the \"Backlog\" list or on the Board for a Team Managed project Kanban board.\n\nThere is a change request asking for such functionality to which you can add your vote/comments.\n\n<https://jira.atlassian.com/browse/JSWCLOUD-20433>\n\nIn other Questions on the same topic users are relying on work arounds such as leaving the Assignee blank when the issue is in the Backlog, and then using that as the criteria for selecting/excluding the issues.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Backlog-exclusion/qaq-p/2820901 | [
"cloud",
"jira-cloud",
"jira-service-management"
]
|
{
"author": "Kostek_ Leticia",
"title": "Why when I create the filter in (xxx, xxx,xxx) if is more than 7 filters it doesn't shows the resul",
"body": "Why when I create the filter in (xxx, xxx,xxx) if is more than 7 filters it doesn't shows the results\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@Kostek_ Leticia](/t5/user/viewprofilepage/user-id/5283063)\n\nWelcome to the Atlassian community.\n\nDo you get any kind of message?\n\nI have been able to create a filter that uses 8 other filters, and the results do display.\n\nfilter in (a, b, c, d, e, f, g, h)\n\nDo any of the filters you selected reference other filters in your selection?\n",
"comments": [
{
"author": "Kostek_ Leticia",
"body": "it says that the jql is inefficient that takes more than 25 secs to come back to an answer\n"
},
{
"author": "Trudy Claspill",
"body": "Based on that it is not the number of filters you have included but the filters themselves.\n\nIf you execute each filter independently, how many results do you get for each one, and how long does it take each one to complete?\n\nAre you using functionality provided by third party apps within those filters?\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Why-when-I-create-the-filter-in-xxx-xxx-xxx-if-is-more-than-7/qaq-p/2820826 | [
"jira-unknown-hosting-type",
"unknown-hosting-type"
]
|
{
"author": "Ingrid Aparecida Ferreira Soares",
"title": "Problema com formato de data",
"body": "Realizei uma importa??o via Json, esse arquivo tem datas que est?o no formato brasileiro (dd/mm/aaaa). A Importa??o em si deu certo, por?m percebi que alguns Ic's dessa base, subiram com a data invertida (mm/dd/aaaa). \n\nNo estrutura de importa??o mesmo eu definindo o formato de data (dd/mm/yyyy), a data do IC n?o ? atualizada. \n\nOBS: tenho dois campos de data com o valor do tipo data e data e hora, mesmo assim em ambos o formato est? com o formato indevido.![217894bd-116c-4d03-b1b8-4973123d60a1.png](/t5/image/serverpage/image-id/349077iED5EB92FFE250586/image-size/large?v=v2&px=999 \"217894bd-116c-4d03-b1b8-4973123d60a1.png\")\n"
} | [
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "Hi [@Ingrid Aparecida Ferreira Soares](/t5/user/viewprofilepage/user-id/5489604)\n\nYou could export the records with the incorrect format, fix the format in the json or csv, then reimport.\n",
"comments": [
{
"author": "Ingrid Aparecida Ferreira Soares",
"body": "Oi Shawn. \n\nEnt?o, fica invi?vel, pois meu arquivo tem mais de 2000 Ics e tamb?m realizo importa??es com frequ?ncia. \nSe eu corrigir manualmente, na pr?xima importa??o o formato da data ir? voltar para o \"incorreto\"\n"
},
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "I agree, that does seem unfeasible. Can you identify anything in common with the incorrect fields before the import? (other than them being incorrect), like a special character?\n\nIf so and you can manually fix them as a test, I'd just work on one record as a test. Then you may be able to address this in the process that is creating your JSON or in a pre-import script to fix all the incorrect date values.\n"
},
{
"author": "Ingrid Aparecida Ferreira Soares",
"body": "N?o localizei nada de diferen?a no arquivo. \nA informa??o da data que estou usando segue o mesmo padr?o (\"Datadevalidade\": \"03/10/2024 12:06:55\").\n"
},
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "Just to see if this helps us. Can you paste both an example of a good and a bad date? Maybe we can see something you are missing.\n"
},
{
"author": "Ingrid Aparecida Ferreira Soares",
"body": "Segue o print do arquivo json, com a informa??o da data certa (print 1) e como fica no Jira depois a importa??o (data incorreta)- (print 2) \n![8b7b5b1f-6dcd-431c-abc8-9d915853a1dd.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349115i7E11AEEAF19FA2BB/image-size/large?v=v2&px=999 \"8b7b5b1f-6dcd-431c-abc8-9d915853a1dd.jpg\")\n\nPrint do arquivo json de outro IC (print 3) e como est? no Jira depois da importa??o tamb?m (print 4).\n\n![038a3da7-b02b-4e49-adbb-e4a09a804a2f.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349116iB7E7A8612D8A3348/image-size/large?v=v2&px=999 \"038a3da7-b02b-4e49-adbb-e4a09a804a2f.jpg\") \n\n<br />\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Problema-com-formato-de-data/qaq-p/2820810 | [
"cloud",
"cmdb",
"jira-cloud"
]
|
{
"author": "eric caprio",
"title": "automation rule - copy reporter to be assignee of sub task created",
"body": "I have an automated flow for when a sub-task Code Review is automatically completed through another automation of Pull Requst Merged. Details below and screenshots - Problem: the copy of reported in the parent task is not making it to the new sub-task QA\n\n- it closes the sub-task code review and creates a sub-task QA\n\n- moves along parent story to QA\n\n- supposed to assign the reporter from parent task to be the assignee of the new sub-task QA\n\n![screencapture-darwin-cx-atlassian-net-jira-settings-automation-2024-09-24-16_03_34.png](https://community.atlassian.com/t5/image/serverpage/image-id/349081iC6E85238801468C7/image-size/large?v=v2&px=999 \"screencapture-darwin-cx-atlassian-net-jira-settings-automation-2024-09-24-16_03_34.png\")\n"
} | [
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "It looks like you are approaching it correctly, I tested it on my cloud instance and that works as expected. If it just won't work for you, try one of these other approaches. I have heard of some race conditions, where sometimes the child doesn't know it's parent in this case, and that putting a delay in the automation would address this, however, I have not personally run into that.\n\nYou could use the Clone Issue step and only select the reporter field. However if the first approach isn't working, I would be skeptical that this wouldn't have the same issue.\n\nOr create a new Automation that triggers off the creation of your subtask QA, then it checks the reporter field and updates it if incorrect. This would avoid any issue with the subtask not understanding it's parent yet.\n",
"comments": [
{
"author": "eric caprio",
"body": "Thank you Shawn, I will attempt adding another automation rule to check reporter field and updates.\n"
}
]
},
{
"author": "Trudy Claspill",
"body": "Hello [@eric caprio](/t5/user/viewprofilepage/user-id/5547489)\n\nWhat is the information that you get in the rule execution log when the rule runs and the subtask is created?\n",
"comments": [
{
"author": "eric caprio",
"body": "Action details:\n\n<br />\n\nTransition issue \nTransitioned issues to \nQA\n\n<br />\n\nEdit issue \nIssues edited successfully \nINV-718\n\n<br />\n\nCreate issue \n**Can't find issue to copy from** \n**assignee** \nIssues created successfully \nINV-794\n\n<br />\n\nIssue condition \nThe following issues did not match the condition: \nINV-794\n\n<br />\n\nThe following issues passed: \nINV-791\n\nTransition issue \nTransitioned issues to \nDone\n\nAssociated items: \nPull request merged \nINV-718, \nINV-718:marketing campaign preview information \nCreate issue \nINV-794 \nBranch rule / related issues \nINV-791, \nINV-794\n"
},
{
"author": "Trudy Claspill",
"body": "To what value is the Assignee field in the subtask being set?\n\nIs the Reporter of the parent issue among the users that have the Assignable User permission in the project?\n\nWho is the actor of the rule? Does the actor of the rule have the Assign Issues permission in the project?\n"
},
{
"author": "eric caprio",
"body": "Assignee is being set to \"Copy from Reporter from Parent Issue\".\n\nYes, reporter has same permissions - I can go assign them manually after the case.\n\nActor of the rule is the below:\n\n![Screenshot 2024-09-25 at 12.00.16?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349309i25DF5A5FB90019F7/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 at 12.00.16?PM.png\")\n\nI have tried out the other response solution of another automation rule that when a sub-task QA is created, if assignee is empty, set assginee as Copy from Reporter from Parent Issue\n"
},
{
"author": "Trudy Claspill",
"body": "I was unclear with my first question. What I meant was, what is the actual value that you end up seeing in the sub-task Assignee field after this rule completes?\n"
},
{
"author": "eric caprio",
"body": "it is set to unassigned. Which I assume is empty.\n"
},
{
"author": "Trudy Claspill",
"body": "Did the solution of a second rule work for you?\n\nI think [@Shawn Doyle - ReleaseTEAM](/t5/user/viewprofilepage/user-id/815120) is on track by saying there might be a race condition.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/automation-rule-copy-reporter-to-be-assignee-of-sub-task-created/qaq-p/2820841 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Daniel Bermudez",
"title": "Schedule a ticket for every 15 and 30 of each month",
"body": "![1.png](/t5/image/serverpage/image-id/349067i239B1CDB2CD3F927/image-size/large?v=v2&px=999 \"1.png\")![2.png](/t5/image/serverpage/image-id/349068iB41C9A359DF48AE1/image-size/large?v=v2&px=999 \"2.png\")Hi, I would like to know how I can create an automation to generate a ticket on the 15th and 30th of each month. I tried doing it the conventional way, but I don't see the option to choose specific dates of the month, only time intervals like \"every 15 days\" or \"every 2 weeks.\"\n"
} | [
{
"author": "Evgenii",
"body": "Hi, [@Daniel Bermudez](/t5/user/viewprofilepage/user-id/5254821)\n\nIt's a tricky question. Not all months have 30 days. \n\nYou can combine 2 ways. Cron schedule + IF/ELSE validator.\n\n#### In the \"Scheduled\" trigger, select \"CRON expression\" and input the following: {#toc-hId-374360728}\n\n```\n0 9 15,28-31 * ? *\n```\n\nThis will trigger at 09:00 on the 15th and from the 28th through the 31st of every month. However, we will add a condition to filter out only the last day of the month for those days from 28 to 31.\n\n#### Add a Condition to Handle the Last Day of the Month: {#toc-hId--1433093735}\n\n#### After the scheduled trigger, add an \"If condition\": {#toc-hId-1054419098}\n\nUse the smart value {{now.plusDays(1).dayOfMonth}} equals 1. \nThis condition ensures that the rule only runs on the last day of the month when the next day is the 1st of the following month. \nSo for days 28-31, this condition checks whether the next day is the 1st (i.e., the current day is the last day of the month).\n\n#### Add ELSE IF condition, where you will check, if it is 15 day. {#toc-hId--753035365}\n\n{{now.dayOfMonth}} equals 15.\n\n#### Define the Action: {#toc-hId-1734477468}\n\nAfter the condition, set the action to create a ticket in the desired project.\n",
"comments": null
},
{
"author": "Laurie Sciutti",
"body": "Hi [@Daniel Bermudez](/t5/user/viewprofilepage/user-id/5254821) \\~ you'll want to use the Scheduled trigger in your automation rule with the following CRON expression\n\n![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349075i6978D44673EB0E9F/image-size/large?v=v2&px=999 \"Capture.PNG\")\n",
"comments": [
{
"author": "Laurie Sciutti",
"body": "which literally translates to \"At 9:00 AM, on day 15 and 30 of the month\"\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Schedule-a-ticket-for-every-15-and-30-of-each-month/qaq-p/2820773 | [
"automation",
"cloud",
"jira-cloud"
]
|
{
"author": "Vijay Andela",
"title": "No COUNT option in Jira Query Language?",
"body": "Hi,\n\nI have noticed\n\nA lot of features not there in Jira,\n\n# Why there is no COUNT option in Jira Query Language? ex i need Done=10, Ready=5 i cant get this.\n\n# No direct xls download feature in Jira all are CSV related options\n\n# No option to extract data based on Story points using Insert Elements in Confluence.\n\n# No option to share reports via email\n\n# When ticket cloned, POP-UP left side down is very small, it should appear in middle of the screen\n\n# In Confluence no option to select Multiple elements from Insert elements section. every time need to select each separately, also editing the inserted element is not user friendly.\n\n# Most of the reporting options are dependent on Free or Paid Gadgets only.\n\n# Should have by default report based in Assignee, Issue Type, Status, as these are Primary data for reporting.\n\nAs I'm working on Jira, noticed above points good to have. I might have not correct but still i feel those options will be helpful.\n\nThank you\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Vijay Andela](/t5/user/viewprofilepage/user-id/5414223) -- Welcome to the Atlassian Community!\n\nOn your first question, [Jira Query Language (JQL)](https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/) is a tool to find issues. It is not a generic SQL and has no features of such languages. You may investigate marketplace addons if you are looking for additional features: <https://marketplace.atlassian.com/>\n\nFor your other ideas, I recommend reviewing the Jira documentation for project reports, boards, and dashboards to learn what may help you.\n\nThen please review the open suggestions and add more suggestions as needed: <https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440>\n\nKind regards, \nBill\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-questions/No-COUNT-option-in-Jira-Query-Language/qaq-p/2820720 | [
"cloud"
]
|
{
"author": "Saad Ahmad",
"title": "Work log panel not visible on issues.",
"body": "I have tried the Methods 1 and 3 mentioned here: \n\n[https://confluence.atlassian.com/jirakb/no-work-log-tab-on-activity-section-of-jira-issue-view-827358135.html#:\\~:text=There%20are%20a%20few%20different,disabled%20from%20Manage%20Add%2Dons](https://confluence.atlassian.com/jirakb/no-work-log-tab-on-activity-section-of-jira-issue-view-827358135.html#:~:text=There%20are%20a%20few%20different,disabled%20from%20Manage%20Add%2Dons). \n\nI couldn't go through with Method 2 as there was no option to view or change the plugin modules in the **Work Log Tab Panel.\nI am actually trying this as the both JIRA and Project admin**So i am basically stuck trying to enable worklog tab for my issues.\n"
} | [
{
"author": "Saad Ahmad",
"body": "![Screenshot from 2024-09-25 09-05-06.png](https://community.atlassian.com/t5/image/serverpage/image-id/349162iFA9F8717ACC05E97/image-size/large?v=v2&px=999 \"Screenshot from 2024-09-25 09-05-06.png\") \n\nHi, thanks for reply. I can actually see that the **Issue Tab Panels Plugin** is indeed installed. \nBut i cannot expand those modules list to see which one is enabled or not.\n",
"comments": null
},
{
"author": "vikram",
"body": "Hi [@Saad Ahmad](/t5/user/viewprofilepage/user-id/5600741)\n\nWelcome to Atlassian Community.\n\nCan you tell us whether in Manage Apps-System -- Issue Tab Panels Plugin is installed or not?\n\nWhat is the version of Jira you are using.\n\nIf possible please share the screen shot of your plugins installed -- under Manage Apps --- System.\n\nVikram P\n",
"comments": [
{
"author": "Saad Ahmad",
"body": "Hi, thanks for reply. I can actually see that the **Issue Tab Panels Plugin** is indeed installed. \nBut i cannot expand those modules list to see which one is enabled or not.\n\n![Screenshot from 2024-09-25 09-05-06.png](https://community.atlassian.com/t5/image/serverpage/image-id/349176i19D86F6C1939B48A/image-size/large?v=v2&px=999 \"Screenshot from 2024-09-25 09-05-06.png\")\n"
},
{
"author": "vikram",
"body": "Hi [@Saad Ahmad](/t5/user/viewprofilepage/user-id/5600741)\n\nIs it the first time you installed and doing the configuration or it worked before and because some issue or upgrade this issue brought up.\n\nIf it is the first time you can try reinstall and check.\n\nVikram P\n"
},
{
"author": "Saad Ahmad",
"body": "I am only using jira on browser. Haven't installed it on my OS. And yes this is the first time i have set up my Atlassian account\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Work-log-panel-not-visible-on-issues/qaq-p/2820734 | [
"cloud",
"jira-cloud",
"jira-software"
]
|
{
"author": "Jayanth",
"title": "Is there a way to create a variable and append summary of project changes to it?",
"body": "I am currently creating an automation for collecting all comments in each ticket and putting them together as a summary to trigger an email. I can achieve this, but for each comment in the ticket, I am receiving separate emails instead of having all comments clubbed together in one email. Therefore, I want to create a text variable, append the comments to that variable, and display that variable in the email. Is there a way to do this?\n"
} | [
{
"author": "David Freitez",
"body": "Hi [@Jayanth](/t5/user/viewprofilepage/user-id/5573102) ,\n\nIf what you need is to send an email with all the comments, you can directly use a SmartValue to get all the comments and send them like in the image I am attaching.\n\n![AutomationRule1.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349074i5F7EE76B05AE8976/image-size/large?v=v2&px=999 \"AutomationRule1.PNG\")\n\nThis way you?d have only one email with all the comments.\n\nHopefully this helps you solve the issue you are having.\n\nRegards, \nDavid \nServiceRocket\n",
"comments": null
},
{
"author": "Bill Sheboy",
"body": "Hi [@Jayanth](/t5/user/viewprofilepage/user-id/5573102) -- Welcome to the Atlassian Community!\n\nI am assuming you mean a Jira Automation rule. Is that correct?\n\nIf so...please post an image of your complete rule and of the audit log details. Those will provide context for the community to offer suggestions.\n\nUntil we see those...\n\nThere is no need to create a variable as the comments could be iterated and sent in a single email: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/#Combined-function-examples>\n\nHowever I am unclear on what problem you are trying to solve by doing this. The comments could become quite long over time and so that email would be large. What are you trying to accomplish and \"why\" do that?\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Jayanth",
"body": "Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)\n\nI am creating a summary report of all the changes that have occurred in a day and sending it as an email. Currently, I am receiving multiple emails (one for each comment on an issue). Instead, I want to receive a single email summarizing all the changes.\n\nRegards,\n\nJayanth\n"
},
{
"author": "Bill Sheboy",
"body": "Thanks for that information. You could iterate over the comments, as I noted earlier, and use smart value, list filtering so only the comments for the last day are included: <https://community.atlassian.com/t5/Automation-articles/Filtering-smart-value-lists/ba-p/1827588>\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/Is-there-a-way-to-create-a-variable-and-append-summary-of/qaq-p/2820710 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Alan Laird",
"title": "All issues has results count but does not show issues",
"body": "While working on creating an unowned epic view I ended up in a strange state where when I look at all issues, I see the results count at the bottom but nothing is shown where I would expect a list of issues. \n\nWhen I click on 'issues' on the left bar, I will get the issue list with single issue view. When I click on 'view all issues and filters' it shows me the empty screen again.\n\nThanks, \nAlan\n"
} | [
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "Hi [@Alan Laird](/t5/user/viewprofilepage/user-id/5600703)\n\nI do not see a question here, could you let us know what you are asking? Also, please supply screenshots so we understand what you are doing.\n",
"comments": [
{
"author": "Alan Laird",
"body": "![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349100iD71EB58BAAA88E48/image-size/large?v=v2&px=999 \"image.png\")\n"
},
{
"author": "Alan Laird",
"body": "How do I correct this?\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/All-issues-has-results-count-but-does-not-show-issues/qaq-p/2820678 | [
"cloud",
"jira-cloud"
]
|
{
"author": "Monica Gupta",
"title": "How can I read and extractsystem roll up values for e.g. Rollup story points, Roll up releases, etc.",
"body": "How can I read system roll up values for e.g. Rollup story points, Roll up releases, etc.\n"
} | [
{
"author": "David Freitez",
"body": "Hi [@Monica Gupta](/t5/user/viewprofilepage/user-id/5600720) ,\n\nCan you further explain what you?d like to achieve?, perhaps add screenshots from where you want to retrieve the data and where you?d like to add it. That would help the community to check on your request.\n\nRegards, \nDavid\n",
"comments": [
{
"author": "Monica Gupta",
"body": "I have the following Plan, which has a number of roll up values, Story Points, Progress in Story points, Progress in issue count etc. I would like to able to create a filter which shows this metadata for all the issues so that I can display a filter results widget displaying how much each issue is done in a widget on a dashboard. \n![Plans.png](https://community.atlassian.com/t5/image/serverpage/image-id/349093i47BA64A924CA5ECD/image-size/large?v=v2&px=999 \"Plans.png\")\n"
},
{
"author": "David Freitez",
"body": "Hi [@Monica Gupta](/t5/user/viewprofilepage/user-id/5600720) ,\n\nAccording to a community answer: [Story points roll up](https://community.atlassian.com/t5/Advanced-planning-questions/Story-points-roll-up/qaq-p/2159750), in Advanced Roadmaps there is a *\"roll-up\" feature! Please try selecting \"View Settings\" in the top left of your plan, then checking the \"Others\" box in the \"Roll-up\" section*.\n\nKindly review the comment and let me know if you have further questions.\n\nRegards, \nDavid\n"
},
{
"author": "Monica Gupta",
"body": "David, thanks for your input. My question was how I can display the same \"Rollup\" attributes I see in plans to come up in filter queries?\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-questions/How-can-I-read-and-extractsystem-roll-up-values-for-e-g-Rollup/qaq-p/2820698 | [
"cloud",
"jira-cloud",
"jira-software"
]
|
{
"author": "PJB",
"title": "How to Inspect the Attachment field for a specific file type",
"body": "Is there a way to inspect the \"attachment\" field within Jira? we are looking for a specific type of attachment file.\n"
} | [
{
"author": "Samuel Gatica",
"body": "Hi [@Phil Burgard](/t5/user/viewprofilepage/user-id/5132083)\n\nTo inspect the Attachment field in Jira for a specific file type, you can use Jira Automation or a ScriptRunner (if available) to check the file types attached to an issue. Here's how you can approach it:\n\n### 1. **Using Jira Automation** {#toc-hId-2147353524}\n\nJira Automation doesn't natively support inspecting attachments for specific file types directly, but you can work around this by using smart values and regular expressions.\n\n**Example Automation Rule:**\n\n* **Trigger:** Issue Created or Issue Updated (or another relevant trigger)\n* **Condition:** Advanced Compare Condition or If/Else Condition\n * **First Value:** `{{issue.attachment.filename.match(\".*\\.pdf\")}}`\n * **Condition:** \"Does not equal\"\n * **Second Value:** `\"\"` (This means if a PDF is attached, the filename will not be empty)\n* **Action:** Send an alert, comment, or perform any other action if a file with the specific extension (e.g., `.pdf`) is found.\n\n*** ** * ** ***\n\n### 2. **Using ScriptRunner (If Available)** {#toc-hId-339899061}\n\nIf you have ScriptRunner for Jira, you can write a Groovy script to inspect attachments and determine if a specific file type is present.\n\n**Example Script:**\n\nimport com.atlassian.jira.component.ComponentAccessor \nimport com.atlassian.jira.issue.Issue\n\ndef issueManager = ComponentAccessor.getIssueManager() \ndef attachmentManager = ComponentAccessor.getAttachmentManager()\n\nIssue issue = issueManager.getIssueObject(\"ISSUE-KEY\") // Replace with your issue key \ndef attachments = attachmentManager.getAttachments(issue)\n\ndef pdfFiles = attachments.findAll { it.filename.endsWith(\".pdf\") }\n\nif (pdfFiles) { \nreturn \"PDF file(s) found: ${pdfFiles\\*.filename}\" \n} else { \nreturn \"No PDF files attached.\" \n}\n\nYou may also refer to this post for additional information: <https://community.atlassian.com/t5/Jira-questions/Use-Case-Verify-Attachment-Type-When-Transitioning/qaq-p/1631128>\n\nBest regards\n\nSam\n",
"comments": null
},
{
"author": "Maciej Dudziak _Forgappify_",
"body": "Hi [@Phil Burgard](/t5/user/viewprofilepage/user-id/5132083)\n\nIf you are in a company-managed project it is possible validate attachments during create/ transitions with Jira expression-based validators.\n\nI am from Forgappify, and we developed Jira Expression Validator, which is part of the [Workflow Building Blocks for Jira](https://marketplace.atlassian.com/apps/1233642/workflow-building-blocks-for-jira?hosting=cloud&tab=overview) app. Here is an example how to restrict .bmp, .exe, .bat, jam.dev file extensions:\n\n```\nissue.attachments.every(item => !item.filename.match('(bmp|exe|bat|jam.dev)$'))\n```\n\nIt is also possible to inspect a mimeType, size, author, and even a create date of the attachments. I am leaving a link to our [expression library](https://docs.forgappify.com/workflow-building-blocks-for-jira/jira-administrator/jira-expressions-library#attachments)in case you are interested. If you can elaborate on what exactly you need, I can help you write the expression.\n\nI hope it will help.\n\nCheers\n",
"comments": [
{
"author": "PJB",
"body": "Thank you for answering the question.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-to-Inspect-the-Attachment-field-for-a-specific-file-type/qaq-p/2771978 | [
"cloud"
]
|
{
"author": "Ryan Cannata",
"title": "CSV Import Files For Editing",
"body": "Is there a way to edit current stories in Jira by using a custom field (Claim Number) vs Issue Key when using the CSV import option?\n"
} | [
{
"author": "Hans Polder",
"body": "Yes :) See more answers and context here: [https://community.atlassian.com/t5/Jira-questions/Whether-Jira-supports-updating-existing-issues-using-CSV-import/qaq-p/1008434#:\\~:text=Yes%2C%20you%20can%20update%20any,%2FExternal%20system%20Import%2FCSV](https://community.atlassian.com/t5/Jira-questions/Whether-Jira-supports-updating-existing-issues-using-CSV-import/qaq-p/1008434#:~:text=Yes%2C%20you%20can%20update%20any,%2FExternal%20system%20Import%2FCSV).\n",
"comments": [
{
"author": "Ryan Cannata",
"body": "It looks like this this link is stating you need to use Issue Key on your import file when updating items in Jira when using External System Import. I'm wondering if I can use a different field from the import file to link to a current story instead of Issue Key.\n"
},
{
"author": "Hans Polder",
"body": "No, it definitely needs to be the issue key. Why would that be a problem? If a certain change only applies to tickets with a certain value in a certain custom field, should you not filter those out, then export these tickets, and use the issue keys in question for the CSV import?\n\nThere are also several plugins out there in the Marketplace (which are often paid, by the way) that allow for much more customization/'bulk changes' in the UI, rather than having to do this via CSV file.\n"
}
]
},
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@Ryan Cannata](/t5/user/viewprofilepage/user-id/4351876)\n\nI understand that your looking for a CSV-import-based solution, but just as food for thought: If you're open to solutions from the Atlassian Marketplace, you might want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2771744).\n\nJXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a range of advanced features, including the ability to inline bulk-edit your issues via copy/paste. This works within JXL, but also between JXL and pretty much any other app, including e.g. Excel.\n\nThis is how this looks in action:\n\n![copy-paste-excel-to-jxl-assignee.gif](https://community.atlassian.com/t5/image/serverpage/image-id/339450iBF302FA00D14837D/image-size/large?v=v2&px=999 \"copy-paste-excel-to-jxl-assignee.gif\")\n\nThis is updating the assignee, but it works for any other field as well. As you can see, you don't need the issue key in your Excel/CSV file - you really just need to make sure to paste into the correct set of issues.\n\nI should also add that JXL can do much more than the above: From support for configurable *issue hierarchies* , to *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* .\n\nAny questions just let me know,\n\nBest,\n\nHannes\n",
"comments": [
{
"author": "Hans Polder",
"body": "[@Hannes Obweger - JXL for Jira](/t5/user/viewprofilepage/user-id/4289506) haha, you're always hot on my tail! I love your enthusiasm :-)\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/CSV-Import-Files-For-Editing/qaq-p/2771744 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "Developer Posicube",
"title": "Access Problem",
"body": "I'm an administrator who uses Jira Management in Korea. My company member is not able to access Jira because of the two-step authentication. I get a message asking me to put a 6-digit code in the following image in Korean, but I can't receive the code every day. Please tell me how to solve it![??? (9).png](/t5/image/serverpage/image-id/339003i818D399D5FF6E5C7/image-size/large?v=v2&px=999 \"??? (9).png\")\n"
} | [
{
"author": "John Funk",
"body": "Hi [@Developer Posicube](/t5/user/viewprofilepage/user-id/3278414) - Welcome to the Atlassian Community!\n\nAre you receiving other emails from Jira? If not, you should open a support ticket with Atlassian to see if your email address is on the suppression list for some reason.\n\n<https://support.atlassian.com/contact/#/>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Access-Problem/qaq-p/2771040 | [
"cloud",
"jira-work-management-cloud",
"not-applicable",
"user-management"
]
|
{
"author": "Brooks, Stephanie (CNE)",
"title": "trying to upload issues into Jira Work Management getting error type 500 internal server error.",
"body": "\n"
} | [
{
"author": "John Funk",
"body": "Hi Stephanie - Welcome to the Atlassian Community!\n\nYour image is not showing. Can you reload it? Also, can you share your spreadsheet you are using? At least the header and maybe first row.\n",
"comments": null
},
{
"author": "Bhanu",
"body": "Hi Stephanie,\n\nWelcome to the community!\n\nCan you give a little more context how you are trying to import issues and the environment from which you are doing the import? Are you trying to import it through CSV, JSON, Cloud, Server import feature?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/trying-to-upload-issues-into-Jira-Work-Management-getting-error/qaq-p/2770723 | [
"cloud"
]
|
{
"author": "Manish Rathor",
"title": "How to Check which authentication method is configured in Jira to send email?",
"body": "Dear jira Team\n\nToday, we received an email regarding your side. How can we check Basic Authentication in Jira for the domain \"\n\nHow to Check which authentication method is configured in Jira to send email?\n\nOur Domain -\n\n<https://pingasolutions.atlassian.net/>\n\nAlso Please Check which\n\nauthentication method is configured in Jira to send email?\n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@Manish Rathor](/t5/user/viewprofilepage/user-id/4976042),\n\nCheck [this community article](https://community.atlassian.com/t5/Jira-articles/Impact-of-updated-cipher-suites-on-Jira-and-Jira-Service/ba-p/2718998#M14758) for more details. It has been updated today with more details on how to check if you're impacted.\n\nHope this helps!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-to-Check-which-authentication-method-is-configured-in-Jira/qaq-p/2770189 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "PAVLOVSKY Alexandre",
"title": "Cipher deprecation schedule : How to check if i'm impacted or not",
"body": "Dear Team \\& Community,\n\nIn order to check if our JIRA will be impacted or not by this TLS cipher depreciation, could you tell me how can i check it?\n\nDo you have any guideline which can explain step by step where and what to check?\n\nThanks a lot in advance for your answer.\n"
} | [
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "According to an [Atlassian Team member](https://community.atlassian.com/t5/Jira-questions/Re-TLS-cipher-suites-are-being-deprecated-by-August-5-2024/qaq-p/2769137/comment-id/1038195#M1038195), the TLS cipher suite change only applies to the incoming mail handler. Incoming emails for our cloud site are delivered to *inbound-smtp.us-east-1.amazonaws.com*, yours may vary by region.\n\nYou can try to enumerate the ciphers supported by that SMTP endpoint with the Linux *nmap* command:\n\n```\nnmap -sV --script ssl-enum-ciphers -p 587?inbound-smtp.us-east-1.amazonaws.com\n```\n",
"comments": [
{
"author": "hitakshi",
"body": "our project infrastructure (Virtual machines - VM's) sits on GCP (google cloud) . DO i need to worry ?\n"
},
{
"author": "hitakshi",
"body": "thanks a lot Jim for sharing your valuable inputs. really appreciate\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Cipher-deprecation-schedule-How-to-check-if-i-m-impacted-or-not/qaq-p/2769323 | null |
{
"author": "Christian Piermayr",
"title": "No suggestion when adding @firstname / @lastname in description",
"body": "Hi Atlassian Community,\n\nI've encountered an issue where team members with the standard member role are unable to mention a person via suggestion after typing @firstname or @lastname in the description field when creating a task or bug. They get suggestions when assigning tasks but not in the description field, even though the person they want to mention already exists in Jira. Screenshot attached (@chri \"Teammitglied zu Jira hinzuf?gen\").\n\n![No Suggestion when @firstname or @lastname.png](/t5/image/serverpage/image-id/338537iF07ED5CB034E7E63/image-size/large?v=v2&px=999 \"No Suggestion when @firstname or @lastname.png\")\n\nHere is a screenshot from my perspective (admin role). I haven't changed any roles, and after checking them, I couldn't find a specific setting that enables this feature. When I type @firstname or @lastname, I do receive suggestions for people to tag.\n\n![No Suggestion when @firstname or @familyname.jpg](/t5/image/serverpage/image-id/338536i7F1BFB0826090EDE/image-size/large?v=v2&px=999 \"No Suggestion when @firstname or @familyname.jpg\")\n\nWe use this tagging method in the task or bug description to request further specifications or similar input from team members.\n\nI would highly appreciate any advice on how to resolve this issue.\n\nBest regards from Austria,\n\nChristian\n"
} | [
{
"author": "Dave Mathijs",
"body": "Hi [@Christian Piermayr](/t5/user/viewprofilepage/user-id/5450576) are the team members with the standard member role granted the **Browse users and groups** global permission?\n",
"comments": [
{
"author": "Christian Piermayr",
"body": "Hi [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) thanks for your suggestion - problem solved! :-)\n"
},
{
"author": "Dave Mathijs",
"body": "Thanks for your feedback and confirmation [@Christian Piermayr](/t5/user/viewprofilepage/user-id/5450576) , great to see it got solved.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/No-suggestion-when-adding-firstname-lastname-in-description/qaq-p/2768839 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "Surabhi Srivastava",
"title": "Maximum limit of task on jira kanban board at project running time",
"body": "Maximum limit of task on jira kanban board at project running time\n"
} | [
{
"author": "Dave Mathijs",
"body": "Hi [@Surabhi Srivastava](/t5/user/viewprofilepage/user-id/5554911) welcome to the Atlassian Community!\n\n[The Jira Work Management board has a limit of 3000 issues](https://confluence.atlassian.com/jirakb/the-jira-work-management-board-has-a-limit-of-3000-issues-1224769597.html)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Maximum-limit-of-task-on-jira-kanban-board-at-project-running/qaq-p/2768492 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "Ncumisa Booi",
"title": "Link Issues on Jira",
"body": "Good day Team\n\nHow do I link issues using mobile app for Jira?\n"
} | [
{
"author": "Dave Mathijs",
"body": "Hi [@Ncumisa Booi](/t5/user/viewprofilepage/user-id/5504067)\n\nWhen viewing the issue, click on the three dots in the upper right corner, then choose Link issue.\n\n![Jira Mobile - Link issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/338478iF439E402E83F64DE/image-dimensions/161x347?v=v2 \"Jira Mobile - Link issue.png\")\n",
"comments": [
{
"author": "Ncumisa Booi",
"body": "After clicking on link issue it gives me these option and there is no option to link new issue to an escalated department see attached: \n![Image (16).jpg](https://community.atlassian.com/t5/image/serverpage/image-id/338558iAE516598DEBAA580/image-size/large?v=v2&px=999 \"Image (16).jpg\")\n\nIt is giving an option to link to existing \n![Screenshot 2024-07-29 160909.png](https://community.atlassian.com/t5/image/serverpage/image-id/338559i33F154F0F0049CF6/image-size/large?v=v2&px=999 \"Screenshot 2024-07-29 160909.png\")\n\nFrom the machine it is different I can go to link and click on create then select the department I am escalating to\n"
},
{
"author": "Dave Mathijs",
"body": "That may be a restriction of the mobile version indeed. There is no feature parity between the web version, the app version and the mobile version.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Link-Issues-on-Jira/qaq-p/2768551 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "vinod_rathod",
"title": "[JIRA] TLS cipher suites are being deprecated by August 5, 2024",
"body": "Hi Team,\n\nI received the below email from the Atlassian Team of TLS Cipher for 1.2, and we do not have configured default email Incoming server but we've Email Handler, does it impact TLS Cipher to Email Handler in the Cloud environment?\n\nThe deprecation may affect your email\n\nHi Vinod Rathod,\n\nTo meet the latest industry security standards for TLS and their associated ciphers, we're deprecating support for less secure and old cipher suites.\n\nOn August 5, 2024, some of the TLS cipher suites may no longer work and will affect incoming mail connections with 'Basic' authentication type.\n\nIf you see this error, \"Remote host terminated the handshake\", you may be affected.\n\nThis will not affect customers using OAuth access.\n\nCheck the supported TLS cipher suites\n\nTo avoid disrupting incoming emails after the deprecation, review your existing email server and incoming email configurations and make sure they use one of the supported TLS cipher suites.\n\nCheck which cipher suites your connected email accounts use\n\nIf you're using a hosted email service such as Gmail or Office 365, refer to the official website of your email service provider.\n\nIf you use your own email server, then the process may vary based on the email server software you're using.\n\nYou'll have to perform this check for every email account connected to your service project using Basic Authentication.\n\nNeed help?\n\nIf you have any questions or need more information, read our community post or contact our support team about \"Cipher deprecation\". Thanks, The Atlassian Team\n\nRegards,\n\nVinod Rathod\n"
} | [
{
"author": "Marcos Milanesio",
"body": "Hi [@vinod_rathod](/t5/user/viewprofilepage/user-id/5554875)\n\nLook at this article:\n\n<https://community.atlassian.com/t5/Jira-articles/Impact-of-updated-cipher-suites-on-Jira-and-Jira-Service/ba-p/2718998>\n\nRegards,\n\nMM\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/JIRA-TLS-cipher-suites-are-being-deprecated-by-August-5-2024/qaq-p/2768479 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "Niru V",
"title": "Any ideas how to use Jira to manage Release support activities for a software?",
"body": "Any ideas how a software team could use Jira to manage software Release support activities on Sprint board? We currently use create this Software Release Support as an user story and add a sub-task(eg Regression Testing, Document Creation.) And would like to re-use this ticket/issue type every sprint.\n"
} | [
{
"author": "Jack Brickey",
"body": "Hi [@Niru V](/t5/user/viewprofilepage/user-id/5428536) , personally, I would not use sub tasks, but rather separate tasks and link them as relating to the primary issue. The reason for this is that it may be that all of those activities may not be achievable within the same sprint. However, if that is not the case for you, and you're confident that everything can and we'll be done within the same sprint in subtasks might be fine.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Any-ideas-how-to-use-Jira-to-manage-Release-support-activities/qaq-p/2765598 | [
"cloud",
"jira-cloud",
"jira-software-development"
]
|
{
"author": "Kevin Paul",
"title": "I change the Status to \"Need Info\". It automatically assigns it to Backlog",
"body": "I move a Ticket to \"Need Info\" Status.\n\nOnce I refresh, the Ticket is moved to \"Backlog\"\n\nThis only happens when I move tickets to \"Need Info\".\n\nThere are no Automations (or) Rules for this to be triggering.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338159i4977C615F47A2AA0/image-size/large?v=v2&px=999 \"image.png\")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338162i88F3F2AB34CF6F96/image-size/large?v=v2&px=999 \"image.png\")\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@Kevin Paul](/t5/user/viewprofilepage/user-id/5169605)\n\nBased on the screen image you provided listing the Automations, this appears to be a Team Managed project and you appear to be a Project Administrator for the project. Is that correct?\n\nIn a Team Managed project there is a very limited number of actions you can execute after the transition completes (Post Functions), and transitioning the issue to another Status is not one of those.\n\nNote that there could be another Automation Rule, a global Automation Rule, that may be affecting the issue. While viewing the issue expand the Automation Panel.\n\n![Screenshot 2024-07-26 at 3.17.53?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338287iA6F3983E555A35D6/image-size/large?v=v2&px=999 \"Screenshot 2024-07-26 at 3.17.53?PM.png\")\n\nThen click on the Refresh button.\n\n![Screenshot 2024-07-26 at 3.18.29?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338286i4B96B471BED82981/image-size/large?v=v2&px=999 \"Screenshot 2024-07-26 at 3.18.29?PM.png\")\n\nDo you then see any rules listed as having recently been executed?\n\n![Screenshot 2024-07-26 at 3.20.01?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/338288i1AA283F2D70E1567/image-size/large?v=v2&px=999 \"Screenshot 2024-07-26 at 3.20.01?PM.png\")\n",
"comments": null
},
{
"author": "John Funk",
"body": "Hi Kevin,\n\nCheck the workflow and the post functions on the transition to Need Info\n",
"comments": [
{
"author": "Kevin Paul",
"body": "Hi John,\n\nThe Workflow is Any Status -\\> Need Info.\n\nHow do I check the Post Functions?\n"
},
{
"author": "John Funk",
"body": "Click the All line going to the status - that's the transition. That will popup some info on the right. There you will see Post functions.\n"
}
]
},
{
"author": "Nicolas Grossi",
"body": "[@Kevin Paul](/t5/user/viewprofilepage/user-id/5169605) Maybe there is some automation rule doing that ?\n",
"comments": [
{
"author": "Kevin Paul",
"body": "I have checked the Automations and there are none which does this.\n\nAlso, it started happening suddenly.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/338170i6130D4512EC51D80/image-size/large?v=v2&px=999 \"image.png\")\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/I-change-the-Status-to-quot-Need-Info-quot-It-automatically/qaq-p/2767046 | null |
{
"author": "Chris Haughey",
"title": "Creating an automation to replace text in an Issue Summary",
"body": "Most of our Issues for a particular have a specific set of characters that precedes the Summary detail (for example, ISNT: Web-Dev prelaunch activities). I want to replace ISNT with TKC for all Issues created for a specific Component (client). Can this be done through an automation? Seems like it could.\n\nThanks,\n\nCash\n"
} | [
{
"author": "Mikael Sandberg",
"body": "Yes, this can be done with automation and [smart values](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/). The smart value for replacing ISNT with TKC would look like this:\n\n{{issue.summary.replace(\"ISNT\", \"TKC\")}}\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Creating-an-automation-to-replace-text-in-an-Issue-Summary/qaq-p/2764931 | [
"cloud",
"jira-software",
"jira-work-management-cloud"
]
|
{
"author": "Sarah Orr",
"title": "How can I get back Menu tabs for Attach, Create sub Task, Link, Add Web link ???",
"body": "These were recently all**tabs** at the top that we could quickly and efficiently click on to engage them. Now all of a sudden they are hidden under a + sign!??\n\nI really would like to have these all back across the top of the screen. Its super inefficient and lots more moving and click of the mouse to get this done.\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@Sarah Orr](/t5/user/viewprofilepage/user-id/5314946)\n\nWelcome to the Atlassian community.\n\nAsk your Jira Administrators to open a support case directly with Atlassian at <https://support.atlassian.com/contact/#/>\n\nI recently saw that change in a site and asked my Atlassian contacts about it, since I didn't see anything in the [weekly blog posts](https://confluence.atlassian.com/cloud/blog/2024) or community announcements. The response I got was:\n> it will only be enabled for 25% of our customers starting 15th July and the experiment will run for \\~4 weeks. Mostly by mid Aug, we will close this experiment and customers will see the buttons directly on the details page.\n\nHopefully if you contact Atlassian support they can get the option reverted for you.\n",
"comments": [
{
"author": "Sarah Orr",
"body": "thanks!!\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-can-I-get-back-Menu-tabs-for-Attach-Create-sub-Task-Link-Add/qaq-p/2764711 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "Director Ts",
"title": "Como poder seleccionar de lista desplegable sprint",
"body": "Hola, intento desde el panel lista poder seleccionar desde lista desplegable el sprint pero no me permite hacerlo.\n\n![Muestra.png](https://community.atlassian.com/t5/image/serverpage/image-id/337473iC45452DBCBEA1B73/image-size/large?v=v2&px=999 \"Muestra.png\")\n"
} | [
{
"author": "Mohanraj Thangamuthu",
"body": "Hello, Good day. I am unable to reproduce this issue on my instance. Are you able to select the sprint from \"backlog\" on the same board ?\n\n![Screenshot 2024-07-24 at 12.42.57?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337517i919B35A5C838A258/image-size/large?v=v2&px=999 \"Screenshot 2024-07-24 at 12.42.57?PM.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Como-poder-seleccionar-de-lista-desplegable-sprint/qaq-p/2763567 | null |
{
"author": "Todd Mirkin",
"title": "\"Preview unavailable\" and when I click on it \"Something went wrong\".",
"body": "There are 2 images that were placed in a Jira Ticket Field. They were viewable for everyone and then all of a sudden, when viewing the ticket, instead of showing the images it shows this: \n![Preview Unavailable for 2 of 2 images in a Ticket Field.png](/t5/image/serverpage/image-id/337332i48DE1A11C2C30E02/image-dimensions/263x426?v=v2 \"Preview Unavailable for 2 of 2 images in a Ticket Field.png\")\n\nWhen I click on one of them it shows this: \n![Screenshot 2024-07-23 070128.png](/t5/image/serverpage/image-id/337334iC053F607202B04B2/image-size/large?v=v2&px=999 \"Screenshot 2024-07-23 070128.png\")\n\nWhat makes this even stranger to me is they don't appear in the attachments list. See image below (the .png showing is from the comments not the issue field: \n![The only attachment is from the comments not a Ticket Field.png](/t5/image/serverpage/image-id/337335i3FA90407280E5C83/image-size/large?v=v2&px=999 \"The only attachment is from the comments not a Ticket Field.png\")\n\nAny suggestions for how to resolve this issue?\n\nThanks,\n\nTodd\n"
} | [
{
"author": "Pablo Gamblin _ServiceRocket_",
"body": "Hi Todd,\n\nHoping that this message finds you well. Perhaps it could be due to the images not directly attached to the issue. Please try the following solution:\n\n* [Images not loading and displaying preview unavailable](https://confluence.atlassian.com/jirakb/images-not-loading-and-displaying-preview-unavailable-1409286300.html)\n\nHope this helps!\n",
"comments": null
},
{
"author": "Arya Jayan",
"body": "This is happening to me as well. The workaround seems to be editing the comments to add or replace the image again.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/quot-Preview-unavailable-quot-and-when-I-click-on-it-quot/qaq-p/2762930 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "Gustavo",
"title": "I want to solve the duplication problem",
"body": "![Captura de tela 2024-07-23 162951.png](https://community.atlassian.com/t5/image/serverpage/image-id/337446i786D4378D14E92D6/image-size/large?v=v2&px=999 \"Captura de tela 2024-07-23 162951.png\")My project was created with the aim of creating internal maintenance calls in our transport company, so the reporter creates the call with the vehicle's license plate and selects the workshop where the maintenance will be carried out. So when they end up creating 2 calls sometimes to the same workshop, I wanted to know how I can resolve this automatically without having to notify them about the incident\n"
} | [
{
"author": "Mikael Sandberg",
"body": "You can do this via automation and smart values. The smart value would be used to extract information like license plate and workshop, then use that as part of a lookup issues to see if it returns more than one, and if that is the case close the duplicate issues.\n",
"comments": [
{
"author": "Gustavo",
"body": "and what would that look like, I did an automation based on this and was unsuccessful\n"
},
{
"author": "Mikael Sandberg",
"body": "It would look something like this:\n\n![Screenshot 2024-07-24 at 8.17.08?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337686i1A6595AF73FBEF95/image-dimensions/318x506?v=v2 \"Screenshot 2024-07-24 at 8.17.08?AM.png\")\n\nThis example is looking for issues with the same summary and if the returned lookup issue size is greater than one it will close those other issues.\n"
},
{
"author": "Gustavo",
"body": "Perfect, I believe that today it is not possible to create a trigger to avoid the creation of an item if there is already another one (avoiding duplication), but however this way I already achieve something, I think I will create another status in the project with the name DUPLICATE to make it easier to deal with\n"
},
{
"author": "Mikael Sandberg",
"body": "Instead of using a separate status for duplicate you could use Resolution, that is what I use in the example automation above.\n"
}
]
},
{
"author": "Gustavo",
"body": "Hello, I saw that I was going to have some problems with the rule, so I needed an intelligent value for the WORKSHOP field, so that when it is EQUAL, in 24 hours and the summary is the same too, it executes, because today this is how the rule is it will cover old items, as the same vehicle will have several so-called\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/I-want-to-solve-the-duplication-problem/qaq-p/2763456 | null |
{
"author": "Elizabeth John",
"title": "In my company the Done Status in the middle of the workflow, now that i would need to add two status",
"body": "Hi all,\n\nThis is the current workflow\n\nTo Do-in progress- review- done\n\nTickets in review are considered done when both dev and test are done. \n\nhaving to add release process that had integration testing i have added this new workflow\n\nTo Do- inprogress- code review- ready for QA- in Qa- ready for Integration- Done\n\nWould anyone please be able to correct me if am wrong and confirm this would work\n\nalso there is no resolution for tickets in 'In Qa' as we cant put them to done status. \n\nthanks\n\nelizabeth\n"
} | [
{
"author": "Mohamed Benziane",
"body": "Hi,\n\nYes it should work. You should fill the resolution field only in the done status to mark the issue as finished.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/In-my-company-the-Done-Status-in-the-middle-of-the-workflow-now/qaq-p/2762560 | [
"cloud"
]
|
{
"author": "Veronica Qu",
"title": "Jira Service Desk - Can't add \"Customer Request Type\" to sub-task",
"body": "Hi experts! I have come across an issue that in the Jira Service Desk, when I create the sub-tasks, the \"customer request type\" can not be selected. It says \"The request type set is not valid for this type of issue. This means customers will be unable to view all request details. To fix this, select a valid request type.\"\n\nI'm confused about the \"request type\" it mentioned here and does anyone know the solution of this issue?\n"
} | [
{
"author": "Sreenivasaraju P",
"body": "Hi [@Veronica Qu](/t5/user/viewprofilepage/user-id/5549962) ,\n\nAs per my knowledge , this feature is not available at present. There is an open suggestion with Atlassian. Please refer below link for the details.\n\n<https://jira.atlassian.com/browse/JSDCLOUD-1422>\n",
"comments": [
{
"author": "Veronica Qu",
"body": "Thank you so much Sreenivasaraju, especially the link provided!\n"
}
]
},
{
"author": "Dave Mathijs",
"body": "Hi [@Veronica Qu](/t5/user/viewprofilepage/user-id/5549962) welcome to the Atlassian Community!\n\nWhy would a subtask of - for example - a service request need to be visible to the customer?\n\nIt is a behind-the-scenes work for agents to complete the parent service request. The customer would only need to be informed once the service request is completed.\n",
"comments": [
{
"author": "Veronica Qu",
"body": "Thank you Dave! Yes it makes sense! Thanks for your reply!\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Jira-Service-Desk-Can-t-add-quot-Customer-Request-Type-quot-to/qaq-p/2762238 | null |
{
"author": "Thomas A",
"title": "Follow Parent Status if Parent being moved",
"body": "I want to create an automation to move status following the parent status. In the board there are 3 types of issue Epic, Task, and Sub-Task. I already create rule like iamge below. But it does not work well.\n\n![sync1.png](https://community.atlassian.com/t5/image/serverpage/image-id/336940i2825C879E4E8803E/image-size/large?v=v2&px=999 \"sync1.png\")![sync2.png](https://community.atlassian.com/t5/image/serverpage/image-id/336941i994321020EFDD39B/image-size/large?v=v2&px=999 \"sync2.png\")\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Thomas A](/t5/user/viewprofilepage/user-id/5491929)\n\nIf your rule detects an Epic transition and then transitions child issues (e.g., Story, Task, etc.) and grandchild (e.g. Subtasks) to match, *why have any child or grandchild issues?* It would seem they are not used to track work items / progress.\n\nOften this type of scenario is inverted: when the first child (or grandchild) transitions to in-progress, move the parent as well. Similarly, when the last child (or grandchild) transitions to done, move the parent to match.\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Bill Sheboy",
"body": "There are two approaches to to manage the service limit, counting impact when cascading changes through multiple issue levels in the hierarchy:\n\n**Using multiple rules**, where there are separate rules for each hierarchy pair and use conditions to manage that:\n\n* rule 1: epic to task changes\n* rule 2: task to subtask changes; this rule would enable the *allow rule trigger* option, but the count will only be 1 for each child issue, so there is no problem unless there are more than 10 child issues in an epic\n\n**Use one rule** , which uses Lookup Issues to first gather all of the issue keys needed, and then uses a JQL branch to iterate over them in one pass. For this approach, the *allow rule trigger* option is not needed.\n"
}
]
},
{
"author": "Tharaka_Hettiarachchi",
"body": "Hi [@Thomas A](/t5/user/viewprofilepage/user-id/5491929) ,\n\nyour automation rule is correct. Problem is rule is not executing again. Try enabling following option in Rule Details.\n\nGo to Rule -\\> Rule Details -\\> Enable following option\n\n![Screenshot 2024-07-22 at 16.10.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/336991iC57034B01E379F35/image-size/large?v=v2&px=999 \"Screenshot 2024-07-22 at 16.10.42.png\")\n\nCheers!\n",
"comments": [
{
"author": "Thomas A",
"body": "is'nt that only if we have two seperate rules to run continously?\n"
},
{
"author": "Thomas A",
"body": "Alright thank you it works now! Why does the naming is ambigous\n"
},
{
"author": "Tharaka_Hettiarachchi",
"body": "We need to enable that to move sub tasks. Because, First it will trigger only child task, then again we need to execute the same task to trigger subtasks. If its correct please mark the answer as correct\n\nCheers!\n"
},
{
"author": "Thomas A",
"body": "So from my understanding, if we want to run multiple branch we need to enable that feature first, right?\n"
},
{
"author": "Bill Sheboy",
"body": "Hi [@Tharaka_Hettiarachchi](/t5/user/viewprofilepage/user-id/5038012)\n\nUsing the option to allow rule trigger may not be a good approach for this scenario.\n\nThe reason is a self-triggering rule for three levels of issue hierarchy could quickly trigger more than 10 times and halt rule execution due to service limits for loop detection: <https://support.atlassian.com/cloud-automation/docs/automation-service-limits/>\n\nKind regards, \nBill\n"
},
{
"author": "Thomas A",
"body": "What is the solution to solve this case?\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Follow-Parent-Status-if-Parent-being-moved/qaq-p/2761019 | [
"automation",
"help",
"jira-cloud"
]
|
{
"author": "Srikant_Vijayendran",
"title": "Project Management Reports",
"body": "Hi All,\n\nFrom where can - I get the Project Management Reports from JIRA - such as Gantt Chart and Requirement Tracking Matrix.\n\nPlease guide.\n\nRegards, \nSrikant\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@Srikant_Vijayendran](/t5/user/viewprofilepage/user-id/5546195)\n\nJira provides a native gantt chart type of feature under the name Timeline.\n\n<https://support.atlassian.com/jira-work-management/docs/what-is-the-timeline-view-and-how-do-i-use-it/>\n\n<https://support.atlassian.com/jira-software-cloud/docs/create-manage-and-visualize-work-on-the-timeline/>\n\nWith regard to a Requirements Tracking Matrix, Jira doesn't provide a native, pre-built report for that. Getting that type of report would depend on how you defined your requirements and what about them you are trying to track.\n\nSome reports can be found under the Reports option that shows in the left panel for Software projects with Agile boards.\n\n![Screenshot 2024-07-19 at 10.07.18?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336753i0D17C910B7EF8777/image-dimensions/178x297?v=v2 \"Screenshot 2024-07-19 at 10.07.18?AM.png\")\n\nFor Jira Work Management (Business) projects there are the Summary and Reports tabs.\n\n![Screenshot 2024-07-19 at 10.08.44?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336754iEAC60A92E5E4EAB4/image-size/large?v=v2&px=999 \"Screenshot 2024-07-19 at 10.08.44?AM.png\")\n\nYou can also look at what is natively available as Gadgets to be added to Jira Dashboards.\n\n<https://support.atlassian.com/jira-software-cloud/docs/work-with-dashboards-in-jira-cloud/>\n",
"comments": [
{
"author": "Srikant_Vijayendran",
"body": "Thank you so much [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) !! This information helps.\n"
},
{
"author": "Trudy Claspill",
"body": "You're welcome!\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Project-Management-Reports/qaq-p/2760158 | [
"cloud"
]
|
{
"author": "Srikant_Vijayendran",
"title": "Sub-Task didnt Sync - Error 500",
"body": "Hi All,\n\nNeed help!!\n\n1. We had a team managed board in that we have one EPIC, 5 stories attached to it and two stories had 6 sub-tasks attached to each.\n\n2. I created a new Company Managed Project and moved the EPIC and all the Child from Team Managed Project to the new Company Managed project.\n\n3. Everything went well - when acknowledging, the system gave an error of 500.\n\n**Result**:\n\n1. EPIC moved successfully.\n\n2. Stories moved successfully.\n\n3. Sub-Task is absconding - Not in old project nor in new Project.\n\n**Question**: How can I get the sub-task? Please guide it is urgent\n"
} | [
{
"author": "John Funk",
"body": "Hi Srikant - Welcome to the Atlassian Community!\n\nTry just doing a search in the search box to see if you can find it. Try using:\n\ntext \\~ \"some text\"\n\nWhere are some text? Is some of the wording in your subtask\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Sub-Task-didnt-Sync-Error-500/qaq-p/2760155 | null |
{
"author": "Steve P",
"title": "How to access the Project Settings for Projects (Service Project)",
"body": "I cant see the Project Settings for Projects for the 1 of 2 of my Service Project. And that is the one that I did not create that I don't have access to.\n\nThe reason for me to access this Project (that I did not create, is that there are existing tickets that we have tracked in the past), I need to put my existing Help Center pages in confluence. I am able to do that in 2nd Project I created. Not the 1st one that is already existing.\n\nIs that possible? or is it only the creator who can do that? I was also given access to to it. But for some reason, I can't see the Project Settings in the one I did not create.\n\nAny help is big help. I humbly ask to point me to the right direction!\n"
} | [
{
"author": "Pramodh M",
"body": "Hi [@Steve P](/t5/user/viewprofilepage/user-id/5455938)\n\nYou can internally reach out to either the Jira Admin or the person who created the project (In case of a team-managed project) and request admin access to the project.\n\nThanks\n",
"comments": [
{
"author": "Steve P",
"body": "Hey [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224)\n\nCan you tell me how the Jira Administrator who created the company-managed project grants access to team members? Although access is typically auto-approved, I would like to understand the process so that I can assist the administrator in granting me access.\n\nDo you have any articles regarding this?\n\nI tried to search it but not getting any on the help pages.\n"
},
{
"author": "Pramodh M",
"body": "[@Steve P](/t5/user/viewprofilepage/user-id/5455938)\n\nThe access is multiple levels\n\nApplication access - either the user access admin or an org admin will be able to provide the application access (You already have it as you can access projects)\n\nGlobal permissions are system wide and are granted to groups of users.\n\nProject level access - this is managed through permission schemes for each project\n\npermission schemes can be shared across the projects.\n\nHere is the document for the project permissions - <https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions>\n\nHope this helps!\n\nThanks\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-to-access-the-Project-Settings-for-Projects-Service-Project/qaq-p/2759381 | [
"cloud",
"jira-service-management",
"jira-work-management-cloud"
]
|
{
"author": "Andy Keyworth",
"title": "Can a Jira query filter show WHEN (date) a change in status occurred?",
"body": "We have a Jira query in a filter that pulls tickets that were pushed in a workflow from one status to another: from \"In Progress\" to \"Work Complete\". We have an existing Due Date field, for WHEN this change was supposed to occur.\n\nWhat we want to know is: without adding a new field (i.e.,\"Work Complete Change Date\"), would it be possible to, in the same existing query filter, the date that the status change from \"In Progress\" to \"Work Complete\" occurred? Or would we have to create the new field above and populate that from, say, a Post Function?\n"
} | [
{
"author": "Valeriia_Havrylenko_SaaSJet",
"body": "Hi [@Andy Keyworth](/t5/user/viewprofilepage/user-id/5487575) ? \n\nWelcome to the Atlassian community!\n\nJira Rest APIs can be solution for you <https://developer.atlassian.com/cloud/jira/platform/rest/v2/intro/#about>\n\nAnd if an app from the Atlassian Marketplace should become an option for you, you may want to have a look at the app that my team and I are working on, [Time In Status.](https://marketplace.atlassian.com/apps/1219732/time-in-status-for-jira-cloud?hosting=cloud&tab=overview&utm_source=Atlassian_Marketplace&utm_medium=referral&utm_campaign=Comment_Can-a-Jira-query-filter-show-WHEN-date-a-change-in-status_20240722) To filter that pulls tickets that were pushed in a workflow from one status to another: from \"In Progress\" to \"Work Complete\".\n\nJust simply: \n\n1. Choose the Status Entrance Date Report\n2. Filter issues by created, updated, resolved and apply date and time ranges\n3. Enjoy your report in table, chart or dashboard view ? \n\nTable view:\n\n![?????? ?????? 2024-06-24 ? 23.45.28.png](https://community.atlassian.com/t5/image/serverpage/image-id/331512i4D613E7E7B3C6B7C/image-size/large?v=v2&px=999 \"?????? ?????? 2024-06-24 ? 23.45.28.png\")\n\nChart view: \n![?????? ?????? 2024-06-24 ? 23.47.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/331513i8D052303DEC0C99A/image-size/large?v=v2&px=999 \"?????? ?????? 2024-06-24 ? 23.47.44.png\")\n\n[Dashboards gadgets](https://saasjet.atlassian.net/wiki/spaces/TIS/pages/147718151/Dashboard+Gadget+-+Time+in+Status+for+Jira) feature will keep your finger on the pulse and track team productivity in real-time.\n\n![Frame 1028.png](https://community.atlassian.com/t5/image/serverpage/image-id/312757i0298B17A897CA5A5/image-size/large?v=v2&px=999 \"Frame 1028.png\")\n\nAdd-on have [30-day free trial](https://marketplace.atlassian.com/apps/1219732/time-in-status-for-jira-cloud?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Can-a-Jira-query-filter-show-WHEN-date-a-change-in-status_20240722) and free up to the 10 users.\n\nI hope you find this helpful ?\n",
"comments": null
},
{
"author": "Jack Brickey",
"body": "You would need to create a new field for it to display the transition date in the filter results. I guess you could use Automation triggering on the transition to create a label that reflects the date of trigger, e.g. 07-19-24 and display labels in your columns.\n",
"comments": null
},
{
"author": "Gizem G?k?e _OBSS_",
"body": "Hello [@Andy Keyworth](/t5/user/viewprofilepage/user-id/5487575) ,\n\nWelcome to the community!\n\nThe required data is available in each issue's history but you will need to use a marketplace app to get ready-to-go reports. Good news that report is available in our application where you can directly learn the transition dates without having to deal with Jira issue histories. The app is [Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/) , the oldest and leading Time in Status app in Atlassian Marketplace, which is built by my team at OBSS. It is available for both Jira Cloud, and Data Center.\n\n**You can use the date-based reports to see the transition dates from/to a status.** In the screenshot below you can see the transition dates of the issues to each status. I think this report will be spot on for your needs.\n\n![Report Types FT to Status Date.png](https://community.atlassian.com/t5/image/serverpage/image-id/323886i5BBB7731903F48E7/image-size/large?v=v2&px=999 \"Report Types FT to Status Date.png\")\n\nVisit [Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer) to explore and enjoy **a 30-day free trial** to experience the full range of features.\n\nIf you wish, you can also [schedule a live demo.](https://calendar.app.google/faQYgsEekRdFxnPj7) We will provide a comprehensive overview of the application and address any inquiries you may have.\n\nHope it helps,\n\nGizem\n",
"comments": null
},
{
"author": "Amay Purohit_RVS",
"body": "Hi [@Andy Keyworth](/t5/user/viewprofilepage/user-id/5487575)\n\nWelcome to the community !!\n\nYou can use Jira Rest APIs to capture this information\n\n<https://developer.atlassian.com/cloud/jira/platform/rest/v2/intro/#about>\n\nor you can also use a third party app as well to get this data easily. If you are open to try out one, do take a look at\n\n[Time in Status Reports](https://marketplace.atlassian.com/apps/1226187/time-in-status-reports?hosting=cloud&tab=overview) \nOne of the many reports which the app provides is Status Transition Details which provides the information of when the issue transitioned to which state and by whom.\n\nThe app has 20+ reports to meet a variety of time in status use cases. Do give it a try.\n\n[More Details here](https://community.atlassian.com/t5/App-Central/Time-in-Status-Reports/ba-p/2348133)\n\nDisclaimer : I work for the vendor who built this app\n\n![TIS - Status Transition Details.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/336810iF79F5D2B9E3FF707/image-size/large?v=v2&px=999 \"TIS - Status Transition Details.PNG\")\n",
"comments": null
},
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@Andy Keyworth](/t5/user/viewprofilepage/user-id/5487575)\n\nwelcome to the community!\n\nThe only native solution that I can think of is what Jack suggested above. [This article](https://confluence.atlassian.com/jirakb/how-to-use-automation-to-get-the-time-an-issue-was-in-a-status-1167838219.html) might be a good starting point.\n\nAlternatively, if you're open to solutions from the Atlassian Marketplace, you'll find a number of apps that operate in this space.\n\nE.g., your use case would be easy to solve using the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=datacenter&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2760243).\n\nJXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields - including all JSM-specific fields - much like you'd do in e.g. Excel or Google Sheets. It also comes with a long list of so-called *history columns* that aren't natively available, including *date/time of transition from \\[status\\] to \\[status\\]* , *time in \\[status\\]* , *time between \\[status\\] and \\[status\\]* , and many, many more.\n\nThis is how it looks in action:\n\n![date-of-transition.gif](https://community.atlassian.com/t5/image/serverpage/image-id/336841iB9FFEE8EB99A8509/image-size/large?v=v2&px=999 \"date-of-transition.gif\")\n\nAs you can see above, you can easily sort and filter by your history columns, and also use them across JXL's advanced features, such as support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.\n\nOf course, you can also export your data to XLSX (Excel/Google Sheets) or CSV.\n\nAny questions just let me know,\n\nBest,\n\nHannes\n",
"comments": null
},
{
"author": "Mehmet A _Bloompeak_",
"body": "Hi [@Andy Keyworth](/t5/user/viewprofilepage/user-id/5487575)\n\nWelcome to the Atlassian Community! \nJira doesn't have a built-in solution for status transition dates. If you prefer using a marketplace app, you can try [Status Time Reports](https://marketplace.atlassian.com/1221826) app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.\n\nHere is the [online demo link](http://status-time.bloompeak.io/demo), you can see it in action and try without installing the app.\n\nTo get a report of status transition dates, you can have a look at [Status Count And Entry Dates](https://bloompeak.atlassian.net/plugins/servlet/ac/io.bloompeak.status-time/st-report?ac.reportid=1277) report. Entry date(see In Development, Ready for Testing, In Testing, In Development columns.) is status transition date and status count(see #In Development, #Ready for Testing, #In Testing, #In Development columns) is how many times an issue is entered to this status.\n\n++App Features:++\n\n* This app has a dynamic status grouping feature so that you can generate various valuable reports as **time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).**\n\n* You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.\n* Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, \"In Progress\" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.\n* You can set different duration formats.\n* You can export reports in CSV file format and open them in MS Excel.\n* You can also add this app as a gadget to your Jira dashboards and reach \"Status Time\" from Issue Detail page.\n* You can enable/disable access to Status Time reports\\&gadgets and Issue Detail page per project, users, groups or project role.\n\nFor further details, you can have a look at [Status Time Reports How to Videos.](https://www.youtube.com/playlist?list=PLVHoaAkoFPJnG9nLkzcxG0P00ndQgimDs)\n\nIf you are looking for a completely **free** solution, you can try the limited version [Status Time Reports Free](https://marketplace.atlassian.com/apps/1222051).\n\nIf you have any questions, feel free to [schedule a demo](https://bloompeak.io/schedule-a-call) with us.\n\nHope it helps.\n",
"comments": null
},
{
"author": "Luis Felipe Studzinski Santos",
"body": "[@Andy Keyworth](/t5/user/viewprofilepage/user-id/5487575)\n\nHi, \nCheck out this option. This free app shows the dates of entry in the statuses. You can't use it in a filter, but you will have the information and you can make the necessary comparison in some other way, such as Excel.\n\n[https://marketplace.atlassian.com/apps/1222051/status-time-reports-free-time-in-status?hosting=datacenter\\&tab=overview](https://marketplace.atlassian.com/apps/1222051/status-time-reports-free-time-in-status?hosting=datacenter&tab=overview)\n\n![Screenshot_8.png](https://community.atlassian.com/t5/image/serverpage/image-id/336799iB9829146FF9B607D/image-size/large?v=v2&px=999 \"Screenshot_8.png\")![Screenshot_7.png](https://community.atlassian.com/t5/image/serverpage/image-id/336800i23DD028C10521344/image-size/large?v=v2&px=999 \"Screenshot_7.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Can-a-Jira-query-filter-show-WHEN-date-a-change-in-status/qaq-p/2760243 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "Kristina Rosenberg Mejlby",
"title": "Hello! Is it necessary for me to use Jira when I am only using Trello?",
"body": "I am only using Trello. Is it necessary for me to use also Jira? Sincerely Kristina.\n"
} | [
{
"author": "Pramodh M",
"body": "[@Kristina Rosenberg Mejlby](/t5/user/viewprofilepage/user-id/5517833)\n\nIt boils down to what the requirements are. Here is an article to help you choose the right one\n\n<https://www.atlassian.com/blog/project-management/trello-vs-jira>\n\nHope this helps\n\nThanks\n",
"comments": null
},
{
"author": "Laura Campbell _Seibert Media_",
"body": "No, you can use only Trello if that's what you want. Nothing in the Trello product requires also having Jira.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Work-Management-Questions/Hello-Is-it-necessary-for-me-to-use-Jira-when-I-am-only-using/qaq-p/2759356 | [
"cloud",
"jira-work-management-cloud"
]
|
{
"author": "manish a",
"title": "download jira align forecast in excel",
"body": "how can i download the jira align forecast into an excel. I want to be able to analyse and create some pivots etc using the report.\n"
} | [
{
"author": "manish a",
"body": null,
"comments": null
},
{
"author": "Ahmet Kilic _catworkx",
"body": "Hi [@manish a](/t5/user/viewprofilepage/user-id/4541675) ,\n\nthere is \"Capture\" button on the top. See the screenshot below.\n\n![Screenshot 2024-03-15 at 09.32.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/312289i93B77AE7924FD639/image-size/large?v=v2&px=999 \"Screenshot 2024-03-15 at 09.32.56.png\")\n\nBasically, you may follow the steps below:\n\n- Click on Capture\n\n- Use Ctrl+P function or Command+P\n\nI recommend you display only the required columns, otherwise, some of the columns will not be readable in the PDF downloaded.\n\nI hope this helps.\n\nWarm regards,\n\nAhmet\n",
"comments": [
{
"author": "manish a",
"body": "thanks capture option is fine. but still need the data in an excel form. [@Ahmet Kilic _catworkx](/t5/user/viewprofilepage/user-id/3623529)\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/download-jira-align-forecast-in-excel/qaq-p/2641174 | null |
{
"author": "manish a",
"title": "identify stories missed in original sprint plan",
"body": "during the sprint a some stories got removed from the sprint. is there a way in jira align to identify these stories. basically i want to know which are the stories committed when the sprint was started and were removed from the sprint during the sprint execution or before closing the sprint.\n"
} | [
{
"author": "Steve Sauser",
"body": "Hello Manish and thank you for your question.\n\nThe short answer here is simply no, this level of detail is best served being obtained in the team level tools (in our case typically we see this as Jira).\n\nWhile Jira Align does track concepts like Velocity, it is not meant to replace the functionality that exists in Jira to understand Sprint level metrics. Jira provides you detailed Sprint Reporting that will demonstrate the movement of Stories into and out of an Active Sprint (even changes in the point values of Stories that are part of that Sprint.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/identify-stories-missed-in-original-sprint-plan/qaq-p/2638227 | null |
{
"author": "anagha.a.kulkarni",
"title": "JA Anchor sprint and Jira Sprints different end dates when sprint starts on Monday",
"body": "Any guidelines when sprint starts on Monday?\n\nWhen 2 weeks Anchor Sprints are created in JA for sprint starting on Monday, the end date is automatically generated as Friday for each sprint.\n\nWhereas when I have created 2 weeks sprint in Jira the end date is automatically setup as Monday 12:00am\n\nThe working days in Jira are Monday to Friday, so I think it shouldn't actually matter as such if Sprint starts and ends on Monday 12:00am\n\nI think what matters is \"Jira sprint mapping buffer days\", which probably need to change to 3days?\n\nor should I make it custom in Jira and keep end date same as JA?\n\nSample screenshot to show JA anchor sprint\n\n![Anchor sprint Screenshot 2024-03-11 153847.png](https://community.atlassian.com/t5/image/serverpage/image-id/311222i771F7764A6025A00/image-size/large?v=v2&px=999 \"Anchor sprint Screenshot 2024-03-11 153847.png\")\n\nSample screenshot to show Jira Sprint\n\n![Screenshot 2024-03-11 153825.png](https://community.atlassian.com/t5/image/serverpage/image-id/311223iA89FA10973CD2FAE/image-size/large?v=v2&px=999 \"Screenshot 2024-03-11 153825.png\")\n"
} | [
{
"author": "Jamie Giantonio",
"body": "[@anagha.a.kulkarni](/t5/user/viewprofilepage/user-id/5301277) There are a few ways to handle this. one as you mentioned is changing you sprint buffer days in Admin-Jira Settings. The other way- when creating the PI and the Anchor Sprints, you could manually go into the sync sprints tab, and after hitting *Create Anchors* to get the anchor sprints created, you could manually update the end dates of the anchor sprints and then hit the save button. This will change your anchor sprint end dates in Jira Align\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/JA-Anchor-sprint-and-Jira-Sprints-different-end-dates-when/qaq-p/2635487 | null |
{
"author": "Nicole Lee",
"title": "Teams Roster -Export",
"body": "Is there a way in Jira Software to export Team Rosters? I can see the teams, I can see all of the names under each team, but there is not a export button. What else can I do to get this data out of the system?\n"
} | [
{
"author": "Nicole Lee",
"body": "Hi, yes I did mean to post this in Jira Software. I was not able to find a way to delete on the align side.\n",
"comments": null
},
{
"author": "Tom O'Connor",
"body": "You asked this question in the Jira Align community area but to confirm you are asking about team members in Jira? \n\nJA doesn't have an export of team members, but could be pulled via Enterprise Insights reporting. \nJira Align also can show team members of a team. \n![Screenshot 2024-03-07 at 3.26.29?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/310939i26841CBF71F36A19/image-size/large?v=v2&px=999 \"Screenshot 2024-03-07 at 3.26.29?PM.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Teams-Roster-Export/qaq-p/2633156 | [
"export",
"jira",
"report"
]
|
{
"author": "manish a",
"title": "in a story i want to make a field mandatory",
"body": "in a story i want to make a field mandatory however during the implemetnation of jira align i was told that none of the fields except description and summary can be mandatory for story otherwise any changes made in jira align for the issue type story wont get synced to jira. please suggest if there is a possibility.\n"
} | [
{
"author": "Steve Sauser",
"body": "[@Manish](/t5/user/viewprofilepage/user-id/344337)\n\nHere is a link to the documentation for default and custom fields - <https://help.jiraalign.com/hc/en-us/articles/360041832653-Configure-default-and-custom-fields>\n\nThis will provide you details on how to create a field. Remember there are a limited number of fields that can be created and limited types.\n\nIf you want to sync the field with Jira you will need to leverage the Field Management and here is a link to that documentation - <https://help.jiraalign.com/hc/en-us/articles/115000088453-Jira-integration-setup#h_27e03ed1-fdbe-4c10-8b2e-93d953568fd0>\n\nAt current state though, these fields can ONLY be synced at the Feature level (not at the story level). There may be opportunities in the future for this to expand beyond features, but at current state it would only be at the Feature level.\n",
"comments": null
},
{
"author": "Steve Sauser",
"body": "Hello Manish and thank you for your question.\n\nThe ability to make fields required in Jira Align (Story, Feature, Epic, etc...) is through the Administration --\\> Settings (heading) --\\> Details Panels Settings.\n\nHere you can mark fields as both Active as well as Required (screenshot below).\n\nThe key is to understand your sync pattern and the impacts of such (I am only going to address Story here as that is your question).\n\n* **Bi-Directional Sync** :\n * All fields that are required in JA are required at create and cannot be conditionally required nor can they be required based upon a movement in the workflow.\n * All field that are required in JA must also exist in Jira, be part of the bi-directional sync, and be required at create in Jira.\n * Example:\n * Persona is made required in Jira Align, however Persona cannot be synced bi-directionally so any story created in Jira that should sync with Jira Align will fail to sync because the story cannot be created without the required data.\n* **Jira - Jira Align Sync** :\n * In this pattern you would not mark fields as required in Jira Align because the ability to create/update stories directly in Jira Align should be suppressed (using Role Toggles, etc...).\n\nAs a general rule we advise against making fields required at create because it raises the bar for entry (if I don't know all the details I cannot create the shell of a work item); required fields don't provide accurate information, they provide information (but it is often not trustworthy).\n\nIn summary, you can absolutely require fields in Jira Align (at create), we would advise you to test this out in a lower environment and understand the impacts prior to fully implementing.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/311794iA2D7FBAAE2E1869E/image-size/large?v=v2&px=999 \"image.png\")\n",
"comments": null
},
{
"author": "Jamie Giantonio",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) When it comes to mandatory fields, make sure anything made mandatory is a field that is synched between Jira and Jira Align and is mandatory in both places.\n\n++Fields that are NOT synced between Jira Align and Jira cannot be marked as required in Jira++. If an item is created in Jira Align and there is a required field in Jira that does not sync with Jira Align, the sync will fail and the item will not be created in Jira. This is because Jira is looking for the connector to pass this info from Jira Align but it doesn't exist in Jira Align. Since Jira sees this as a required field for creation, it will not create it. This is most common with custom fields.\n\n++Required Jira fields that ARE synced between Jira Align and Jira must have a value entered in Jira Align when initiating the sync from Jira Align. I++ f you are making a field required in Jira that can be synched with Jira Align, make the field required in Jira Align as well. Doing this will help ensure the field stays populated and requirement of fields can be controlled by Portfolio. This can only be done by a user that has the appropriate permissions to access the Details Panels Settings in the Jira Align Admin Console.\n\nCheck this out for more info: <https://community.atlassian.com/t5/Jira-Align-articles/Jira-and-Jira-Align-Integration-Jira-Issue-Field-Best-Practices/ba-p/1537120>\n",
"comments": [
{
"author": "manish a",
"body": "Thanks jamie for a detailed repsonse. one follow up question. we wanted to create a custom field (single select dropdown) in jira and make it mandatory.\n\ncan you suggest how i can map the same to jira align field. should i be using the \"jira setup\" under \"jira setting\" in setting. Here I can see bunch of fields in jira align which can be mapped to custom field most of them ask for a single line text field or multiple line text field in jira. attaching the screenshot.\n\n![vON1DOpZ9Fgr.png](https://community.atlassian.com/t5/image/serverpage/image-id/311798i006E0FBD95D60075/image-size/large?v=v2&px=999 \"vON1DOpZ9Fgr.png\")\n\n<br />\n\ni know how to make it mandatory in jira align though the details. panel.\n"
},
{
"author": "Jamie Giantonio",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) you can add a custom field to Jira Align and then map it using Field Management. You are limited to the number of custom fields in Jira Align. \n\nHere is some more info on [Custom Fields](https://help.jiraalign.com/hc/en-us/articles/360041832653-Configure-default-and-custom-fields)and [Field Management](https://help.jiraalign.com/hc/en-us/articles/115000088453-Jira-integration-setup) (open link and search for Configure field management settings)\n"
},
{
"author": "manish a",
"body": "Thanks [@Jamie Giantonio](/t5/user/viewprofilepage/user-id/4386832) thats extremley helpful. However one more question I can see only feature in the field mapping option. I dont see option to do field mapping for story.\n"
}
]
},
{
"author": "manish a",
"body": "Thanks jamie for a detailed repsonse. one follow up question. we wanted to create a custom field (single select dropdown) in jira and make it mandatory.\n\ncan you suggest how i can map the same to jira align field. should i be using the \"jira setup\" under \"jira setting\" in setting. Here I can see bunch of fields in jira align which can be mapped to custom field most of them ask for a single line text field or multiple line text field in jira. attaching the screenshot.\n\ni know how to make it mandatory in jira align though the details. panel.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/in-a-story-i-want-to-make-a-field-mandatory/qaq-p/2638226 | null |
{
"author": "anagha.a.kulkarni",
"title": "Can we remove or hide the dropdown from specific screen which is under Platform Settings?",
"body": "Is there a way to hide the dropdown from specific screen?\n\nI could remove the values inside the dropdown, but wanted to know if it possible to remove or hide the dropdown from Platform Settings? Sample screenshot:\n\n![Platform settings.png](/t5/image/serverpage/image-id/310669i6EED8E57612DF0CB/image-size/large?v=v2&px=999 \"Platform settings.png\")\n"
} | [
{
"author": "Jamie Giantonio",
"body": "[@anagha.a.kulkarni](/t5/user/viewprofilepage/user-id/5301277) Removing that drop down from displaying for the work item is possible in the Admin Panel under [Detail Panel Settings](https://help.jiraalign.com/hc/en-us/articles/360041832653-Configure-default-and-custom-fields). Select the portfolio and the proper work item level and you will see the list of fields. There is an *Active* toggle that can be set to off and no one will see that field anymore.\n\n![dps.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/310821i7FC8722A6B9C7146/image-size/large?v=v2&px=999 \"dps.jpg\")\n",
"comments": null
},
{
"author": "Jennelle Stearns",
"body": "[@anagha.a.kulkarni](/t5/user/viewprofilepage/user-id/5301277) Are you asking if you can hide the tab or a specific item within the dropdown list? Either way, the answer is no this can't be removed. Typically, this is an admin functionality so only your admins would be able to see/have access to this. The only thing you can do within dropdowns is to remove/add/change values for any of the items in the list.\n",
"comments": [
{
"author": "anagha.a.kulkarni",
"body": "Thank you so much for the response, Stearns :) . I have rephrased the question to make it clearer and can help others as well. The ans given by Jamie solved my problem :)\n"
}
]
},
{
"author": "anagha.a.kulkarni",
"body": "Perfect, Thank you Jamie. I missed to check Details Panel Setting :)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Can-we-remove-or-hide-the-dropdown-from-specific-screen-which-is/qaq-p/2632203 | [
"cloud"
]
|
{
"author": "Dhruv Doshi",
"title": "How to distinguish between a Portfolio Epic and Program Level Epic in Jira Align?",
"body": "Hi, \n\nAt our organization the portfolio Epics are any epics within the portfolio that has an investment of $3M or More. But while creating an Epic we choose 1 Primary program and assign additional programs if required. However how do we filter results for visibility on Portfolio level Epics only. What can I use to identify an epic as Portfolio Epic Vs Program Epic\n"
} | [
{
"author": "Edvaldo Lima",
"body": "Hello [@Dhruv Doshi](/t5/user/viewprofilepage/user-id/5386745) \n\nI believe the following community article is a good start. \n\n* [How to flag Portfolio Epics vs Program Epics without turning on Capabilities](https://community.atlassian.com/t5/Jira-Align-questions/How-to-flag-Portfolio-Epics-vs-Program-Epics-without-turning-on/qaq-p/2310189) \n\n <br />\n\n <br />\n\nI hope it helps!\n",
"comments": [
{
"author": "Dhruv Doshi",
"body": "Hello [@Edvaldo Lima](/t5/user/viewprofilepage/user-id/4499146) , it does not. I did reply on that conversation as well. The solution given there is to create portfolio Epics as standalone features, but this is not correct. Features only span 1 single PI while epics span multiple PIs, so a portfolio Epic should not be created as stand alone features as that would break the information necessary and its relationship to multiple PIs\n"
},
{
"author": "Edvaldo Lima",
"body": "[@Dhruv Doshi](/t5/user/viewprofilepage/user-id/5386745) \n\nAnother option is to use the suggestion from [@Samit Mehta \\[321 Gang\\]](/t5/user/viewprofilepage/user-id/1892795) see below \n\n\"if you need a work item that goes across multiple Planning Increments and across multiple ARTs and also be able to decompose the work item into Features, then you will need to consider either Epics or Capabilities.\n\nTypically, the reason for differentiating between Portfolio-level Epics and Program-level Epics is so that the Portfolio leadership and Program leadership each have a distinct Kanban / Backlog of Epics that they review and approve. Also, you need a way to move these from one Backlog to another - e.g. if a Program Epic exceeds a threshold established by the Portfolio-level team (LPM) then the Program Epic is changed to a Portfolio Epic.\n\nSome options that you can use to filter the data in the Portfolio Kanban (Epic Backlog - Kanban Process Flow view) - the Apply Filters supports only a limited set of fields to filter:\n\n1. use tags - a tag to indicate that this is a Program Epic or a Portfolio Epic\n2. put something in the title of the Epic to indicate it is a Program or a Portfolio Epic\n3. create separate \"Intake\" ARTs for Portfolio and Program Epics and set the Primary ART of the EPIC to the appropriate \"Intake\" ARTs. The \"Intake\" ARTs are separate from the ARTs you would create that contain the Scrum/Kanban Teams and will only be used to maintain a backlog of Epics for Program or Portfolio leadership. This mechanism would also allow you to stack rank the Program Epic and Portfolio Epics separately if needed.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/How-to-distinguish-between-a-Portfolio-Epic-and-Program-Level/qaq-p/2631884 | null |
{
"author": "craig.dewalt",
"title": "How can I create a custom script to run a custom formula",
"body": "How can I create a custom script to run a custom formula to run a weighted average calculation and show in Align\n"
} | [
{
"author": "Allan Maxwell",
"body": "What work item type? For Epics you could create a custom intake form, use the API to read the values from that form and write the \"answer\" back to another field on the form.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/How-can-I-create-a-custom-script-to-run-a-custom-formula/qaq-p/2625721 | [
"cloud"
]
|
{
"author": "MY",
"title": "Bulk reject dependencies in Align",
"body": "I have 105 dependencies across a portfolio that need to be rejected. Is there a way to bulk reject? Trying to avoid breaking my mouse from overuse...\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@Min Yoon](/t5/user/viewprofilepage/user-id/5441758)\n\nI don't believe this is possible at this stage, nor can you access dependencies from the REST API at this point (which might have been an alternative).\n\nYou could request this feature though? You can do that from here: <https://jira.atlassian.com/secure/Dashboard.jspa>\n\nSte\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Bulk-reject-dependencies-in-Align/qaq-p/2625479 | [
"jira",
"unknown-hosting-type"
]
|
{
"author": "Mit Tolia",
"title": "Community of practice team type in Jira Align",
"body": "Dear All,\n\nIn Jira Align, when we try to create a team, the team type field allows to choose between Agile team, Kanban Team (Labs) \\& Community of practice.\n\nAs I understand, if a scrum board or a kanban board is synced from Jira Software, it automatically creates a team of type Agile Team and Kanban Team respectively.\n\nIs it fair to say that community of practice team type in Jira Align is very light touch and just allows a group of people to be represented as a community of practice; however there is no rich or additional functionality on top of this? for e.g., if there is a CoP team = product team A, no backlog items or stories etc. can be assigned to this type unless the team type = agile team or Kanban team? Also, dependencies cannot be assigned to teams of type = community of practice?\n\nWanted to validate my understanding \\& if I have missed looking at something else that is available within Jira Align?\n\nIn this situation, is there any way for a virtual team like communities of practice to be represented in Jira Align, unless they are represented in Jira Software as having their own Jira projects and working off a scrum or a kanban boards?\n\nThanks and Regards,\n\nMit Tolia\n"
} | [
{
"author": "Jamie Giantonio",
"body": "[@Mit Tolia](/t5/user/viewprofilepage/user-id/3603273) CoP teams are scheduled for deprecation. This type of team can still be created in Jira Align and associated with existing communities of practice for a short time. We do not recommend associating this type of team with a community of practice, as we have removed the Communities of Practice summary page. For more details, see our [removal announcement for the Collaboration module](https://help.jiraalign.com/hc/en-us/articles/11654966622356#removals).\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Community-of-practice-team-type-in-Jira-Align/qaq-p/2628336 | [
"cloud"
]
|
{
"author": "Day",
"title": "What should my JQL query look like to show stories per assignee including collaboration stories?",
"body": "My team is looking to add quick filters for our stand ups, how do I fix my query to show stories that an assignee is also a collaborator on not just the ones they have ownership of?\n"
} | [
{
"author": "Jamie Giantonio",
"body": "[@idayziah_jones](/t5/user/viewprofilepage/user-id/5440976) it sounds like your issue might be with Jira and not Jira Align- if that is the case i would recommend that you post your question in the Jira Community- <https://community.atlassian.com/t5/Jira-Software/ct-p/jira>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/What-should-my-JQL-query-look-like-to-show-stories-per-assignee/qaq-p/2624382 | [
"cloud"
]
|
{
"author": "Banke Tuyo-Yussuf",
"title": "Forecast by Feature",
"body": "Is anyone using the \"Forecast by Feature\" with any success? Or able to forecast team capacity at the team level (not the program level)? I'm trying to forecast team capacity based on current workload and determine where team can take on more work in the future - 6 to 9 months ahead and I'm not finding a good solution with both Jira and Jira Align. Suggestions from those who has been able to accomplish this goal is appreciated. Thanks!\n\nThe screen below is what I've been able to do with the forecasting feature. It's is not useful because I'd like to see how our current Features spread over future periods and where we have excess capacity. ![Screenshot 2024-03-05 103716.png](/t5/image/serverpage/image-id/310309i90A39BA181F4C587/image-size/large?v=v2&px=999 \"Screenshot 2024-03-05 103716.png\")\n"
} | [
{
"author": "Christoph Piotrowski _catworkx_",
"body": "Hello [@Banke Tuyo-Yussuf](/t5/user/viewprofilepage/user-id/4891202) , I also want to add my 2 cents.\n\nI am not fully sure, if the description mixes up capacity and effort, but I would like to point out a new gadget in the program room that might help you get the information you are looking for:\n\nPls visit the program room, enable the new forecast vs capacity gadget using the \"lonely\" toggle button:\n\n![Bildschirmfoto 2024-03-08 um 13.53.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/311039iA4FD100F579B1B7A/image-size/large?v=v2&px=999 \"Bildschirmfoto 2024-03-08 um 13.53.49.png\")\n\nPls also select your team. You should find a forecast vs capacity bar showing the situation for your team only.\n\nBest regards\n\nChristoph\n",
"comments": [
{
"author": "Banke Tuyo-Yussuf",
"body": "Hi [@Christoph Piotrowski _catworkx_](/t5/user/viewprofilepage/user-id/1366601) thank you for your input!! [@Ahmet Kilic _catworkx](/t5/user/viewprofilepage/user-id/3623529) [@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) Thanks for your input as well!! I really appreciate your efforts. Still, please hang with me for some more time ... I need all your help to find a workable solution. I'm attaching a worksheet that I created to answer the question of ... **based on team capacity, current work - in which sprint can the team have available capacity to pick up new/more work?**\n\nHow could I use both Jira \\& Jira Align to answer this question ... and quickly. It took me several hours to create this worksheet, and I'm sure that there is an easier way because the data is in Jira and Jira Align. Some background info... we are 6 teams - 6 product owners... working side-by-side to improve the product and have inter-team dependencies...therefore, sometimes one team has to wait for another team to finish before the other team can begin a particular work stream. Each product owner needs to answer this question... at the team level.\n\nAbout the excel worksheet, row 5 shows where we have excess capacity in story points, by sprint once we estimate how long existing workstreams will start and be completed. Cells A4: A14 - each cell represents 10% of team velocity, and our team's velocity is 140 story points per sprint. The cells highlighted in yellow are portions of each sprint where team has excess capacity - either to increase the work or reduce effort... I hope I'm using the correct terms. ![Screenshot 2024-03-17 154616.png](https://community.atlassian.com/t5/image/serverpage/image-id/312561iCAD5DA3668BEA9B7/image-size/large?v=v2&px=999 \"Screenshot 2024-03-17 154616.png\")\n\nHow can I expand on the forecast vs capacity that show at the program levelThe forecast vs capacity highlighted to the right in the image below doesn't provide useful information with the current view :\\|\n\n![Screenshot 2024-03-17 163405.png](https://community.atlassian.com/t5/image/serverpage/image-id/312562iE272616155B4438D/image-size/large?v=v2&px=999 \"Screenshot 2024-03-17 163405.png\")\n\nas [@Ahmet Kilic _catworkx](/t5/user/viewprofilepage/user-id/3623529) helped me outline the \"ask\" earlier in the conversation\n\n* Request 1: how long it will take to complete the existing workload across time \\[sprints\\]\n* Request 2: where we may have excess capacity to pick up additional work based on existing features/stories in Jira by **sprint/iteration**\n\nThank you all in advance! I'm hoping for a very simple solution.\n"
}
]
},
{
"author": "Ahmet Kilic _catworkx",
"body": "Hi [@Banke Tuyo-Yussuf](/t5/user/viewprofilepage/user-id/4891202)\n\nthanks for your reply.\n\nProgram Allocation is a report at the Program level. So please click on the program you work in and navigate sidebar on the left hand side. In case you can't find it in your environment, this means your account has been Not granted to the report. Contact your JA super admin.\n\nSee the screenshot below:\n\n![Screenshot 2024-03-08 at 10.38.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/311006i05932138EE9A66F0/image-dimensions/458x254?v=v2 \"Screenshot 2024-03-08 at 10.38.32.png\")\n\nI noticed that you're working as a product owner and responsible only one team. So that I encourage you to use Team Backlog in Kanban Iteration View as [@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) recommended.\n\nSee the screenshot below:\n\n![Screenshot 2024-03-08 at 10.49.38.png](https://community.atlassian.com/t5/image/serverpage/image-id/311009iB81F0D205F733834/image-size/large?v=v2&px=999 \"Screenshot 2024-03-08 at 10.49.38.png\")\n\nI hope it helps.\n\nBest,\n\nAhmet\n",
"comments": null
},
{
"author": "Allan Maxwell",
"body": "[@Banke Tuyo-Yussuf](/t5/user/viewprofilepage/user-id/4891202) Still not what you are looking for, but maybe helpful is the Team Story Backlog in Kanban Iteration view. This shows any number of Sprints from multiple PIs. You can see the team load vs the Velocity (or some override of velocity).\n\n![Screenshot 2024-03-06 at 9.10.41?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/310562iBDCCA680BDF2E889/image-size/large?v=v2&px=999 \"Screenshot 2024-03-06 at 9.10.41?AM.png\")\n",
"comments": [
{
"author": "Banke Tuyo-Yussuf",
"body": "Thanks [@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) , but no... this view doesn't help.\n"
}
]
},
{
"author": "Allan Maxwell",
"body": "Would this view work for you? I've highlighted the Teams in Green and the PIs in Blue.\n\n![Screenshot 2024-03-05 at 12.05.31?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/310340i8B9CAEC8619A61AF/image-size/large?v=v2&px=999 \"Screenshot 2024-03-05 at 12.05.31?PM.png\")\n",
"comments": [
{
"author": "Banke Tuyo-Yussuf",
"body": "Hi [@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) thanks for your response! This format will not work because, I'm a product owner for 1 team and I'd like to see how long it will take to complete the existing workload across time and where we may have excess capacity to pick up additional work based on existing features/stories in Jira by **sprint/iteration**. I would like to use JA or Jira because manipulating the data in Excel is very time consuming and static; as you can imagine. Thanks again!!\n"
},
{
"author": "Ahmet Kilic _catworkx",
"body": "Hi [@Banke Tuyo-Yussuf](/t5/user/viewprofilepage/user-id/4891202)\n\nwe both agree with that Excel is not suitable tool for the requirements below.\n\n* Request 1: how long it will take to complete the existing workload across time\n* Request 2: where we may have excess capacity to pick up additional work based on existing features/stories in Jira by **sprint/iteration**\n\nHave you ever tried to use Backlog, Roadmap in combination with \"Program Allocation Report\" in Jira Align? I think the description above fits better here since color-coding will help you out with the workload.\n\n*** ** * ** ***\n\nFor sure, it would be great improvement, if we had a workload per sprint and velocity in the Program board. this would make life easier for all agile teams and stakeholders. [@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) :)\n\n*** ** * ** ***\n\nForecasting against Capacity is dedicated for Program and/or Portfolio level planing. It enables you high-level on Epics or Features\n\n* to plan only one PI with no sprints\n* to get an understanding of how much capacity/time you need to achieve the desired work planned.\n\nI hope this helps.\n\nWarm regards,\n\nAhmet at catworkx\n"
},
{
"author": "Banke Tuyo-Yussuf",
"body": "[@Ahmet Kilic _catworkx](/t5/user/viewprofilepage/user-id/3623529) Thank you very much for taking time to outline my question to make it more clear ... and also providing some suggestions. I didn't find \"Program Allocation Report\" in Jira Align - with both old and new navigation. Please double check to see if that is the correct report name when you get a chance. Thanks again!!\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Forecast-by-Feature/qaq-p/2630115 | [
"cloud"
]
|
{
"author": "Sonja Peterson",
"title": "Can you adjust the roles dropdown for agile and kanban teams?",
"body": "Can you can add different roles to the dropdown for teams that is more oriented towards what we use within our company?\n\nI could only found definition of the existing roles in the knowledge base: <https://help.jiraalign.com/hc/en-us/articles/360011738413-Assign-team-roles>\n"
} | [
{
"author": "Allan Maxwell",
"body": "No, I don't think those can be edited or changed.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Can-you-adjust-the-roles-dropdown-for-agile-and-kanban-teams/qaq-p/2622499 | [
"cloud"
]
|
{
"author": "Dominique Greene",
"title": "Dependency Statuses",
"body": "Is there any enhancements in the pipeline to make dependency statues work similar to Jira? Example. If a requester on the dependency blocked the dependency but the Depends on team decides to reject the dependency due to lack of communication, the dependency will continue to display as blocked instead of wiping out the blocked status and updating the status to rejected. In essence it appears that the dependency is holding two statuses due to Reject no longer being an option to the Depends on team and unable to changed the blocked status on the requesting team side for them. When the blocked is released from the requesting side the dependency then reflects the rejected status. I would think that Reject would trump block and would overwrite the blocked status. It's also possible to have the dependency blocked on both the requester side, and depends on side at the same time, and reject status. Is there any updates planned to have a dependency hold one status at a time? Thank you.\n"
} | [
{
"author": "Jamie Giantonio",
"body": "[@Dominique Greene](/t5/user/viewprofilepage/user-id/5223672) I would recommend that you create a Jira Align Product suggestion for the situation you identified above.\n\nYou can create a Product suggestion ticket following the steps below:\n\n1. Access [https://support.atlassian.com/contact/#/](https://support.atlassian.com/contact/#/%C2%A0)\n2. Select \"Product Suggestions\"\n3. Click on \"Go to product suggestions\"\n4. Next, Click on the Create button\n5. Fill in the required fields\n\nOnce the above steps are complete a new Product suggestion ticket will be created and we'd recommend adding yourself as a watcher and voting for it to raise the visibility of the suggestion to the JA Product Management team. \n\nShould you have any further doubts or concerns, feel free to raise a Jira Align support ticket and we'll assist you!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Dependency-Statuses/qaq-p/2613809 | null |
{
"author": "sangeetha.ravichandran",
"title": "Multiple Jira instances to 1 Align instance",
"body": "We have 3 Jira instances and are looking to connect to 1 Jira Align instance via the connector.\n\nI believe connection from more than one Jira-to-Align ART is not possible (as of this week), are we still able to have a more than one Jira to Align Portfolio connection?\n\nCould someone please confirm if we are able to proceed with connecting multiple Jira instances to 1 Align instance?\n"
} | [
{
"author": "Allan Maxwell",
"body": "> Could someone please confirm if we are able to proceed with connecting multiple Jira instances to 1 Align instance?\n\nYes, you can connect multiple instances of Jira and a single instance of Align. You will need multiple Connectors, one for each instance of Jira. You may also need to check you license agreement; I believe the 3 connectors are included in the basic license agreement, but more can be added.\n\nIf your Jira Align instance is in the Cloud, you will need to create a support request to enable the additional Connectors. If you are on-prem, it is probably still a good idea to contact Atlassian support for specific instructions on starting the additional Connector background processess.\n",
"comments": null
},
{
"author": "Karan Madaan",
"body": "[@sangeetha.ravichandran](/t5/user/viewprofilepage/user-id/5435329) you can connect more than 1 Jira instance to Jira align, however if the intent is to connect Jira projects from 2 different Jira instance under one Jira Align Program, that's not possible.\n",
"comments": null
},
{
"author": "Pramodh M",
"body": "Hi [@sangeetha.ravichandran](/t5/user/viewprofilepage/user-id/5435329)\n\nAs described in this community question, you may need to consider issue sync into one Jira Project and then connect Jira Align into it\n\n<https://community.atlassian.com/t5/Jira-Align-questions/Can-Jira-Align-be-integrated-with-2-or-more-instnaces-of-Jira/qaq-p/1302786#>\n\nThanks\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Multiple-Jira-instances-to-1-Align-instance/qaq-p/2618629 | [
"cloud"
]
|
{
"author": "Dominique Greene",
"title": "How to Link Dependencies to Feature?",
"body": "Hi,\n\nI see there is an option to link a stories to Dependencies but is it possible to link the Feature that is housing the stories to the Dependency?\n\nThank you.\n"
} | [
{
"author": "Ahmet Kilic _catworkx",
"body": "Hey [@Dominique Greene](/t5/user/viewprofilepage/user-id/5223672)\n\nhere is Ahmet from catworkx.\n\nHave you already checked out any dependencies you have created? I'm attaching an example below where you can see:\n\n1. assign any story to the dependency\n2. assign any feature to the dependency\n\n![Screenshot 2024-02-19 at 14.44.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/307222iEE28958AD48126BA/image-size/large?v=v2&px=999 \"Screenshot 2024-02-19 at 14.44.53.png\")\n\nIn case you wanna understand Jira Align dependency concept, then [@Tarun Sapra](/t5/user/viewprofilepage/user-id/3547375) had already documented in a great explanation. Enjoy it:\n\n[https://community.atlassian.com/t5/Jira-Align-articles/Flow-of-Dependency-Management-in-Jira-Align/ba-p/1612693#:\\~:text=In%20Jira%20Align%20a%20dependency,and%20the%20negotiations%20starts%20again](https://community.atlassian.com/t5/Jira-Align-articles/Flow-of-Dependency-Management-in-Jira-Align/ba-p/1612693#:~:text=In%20Jira%20Align%20a%20dependency,and%20the%20negotiations%20starts%20again).\n\nWarm regards,\n\nAhmet\n",
"comments": [
{
"author": "Dominique Greene",
"body": "Hi [@Ahmet Kilic _catworkx](/t5/user/viewprofilepage/user-id/3623529) thank you for responding. Yes I saw that as an option but in my company we create our dependencies off of initiatives making it difficult to loop the Dependency back to the Feature. I am currently going by a shared Initiative to try to connect Dependency to Feature which is time consuming and going forward we are going to try to reference the dependency ID in the tags section but was curious to know why the option doesn't exist on the Initiative level. Thank you.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/How-to-Link-Dependencies-to-Feature/qaq-p/2613454 | null |
{
"author": "Sjoquist, Carl",
"title": "what makes an Epic splitable?",
"body": "Hi - We see that the dropdown for some Epics includes the \"Split\" option, but not for other Epics. What would be the distinction between the two? Why can't we split any and all Epics?\n\nthanks!\n\nCarl\n"
} | [
{
"author": "Steve Sauser",
"body": "[@Carl Sjoquist](/t5/user/viewprofilepage/user-id/3985825) Without digging a bit deeper into your instance there are 2 highly likely candidates why an Epic could not be split.\n\n1. **The Epic has been previously split**\n * Once any work item has been split it cannot be split again.\n * There are visual indicators in places like the Grid which show the word \"Split\" above the State.\n * Inside the work item there is also data and visual indicators to indicate the work item is a split.\n * Screen shots attached.\n2. **The Role of the user attempting to perform the Split does not have the appropriate role permissions to perform a split.**\n * Screen shot attached.\n\nIf none of these solve the issue, it might be best to submit a support ticket so that we can dig deeper with you.\n\n*** ** * ** ***\n\n**Grid**\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/306961i5C1122B09F04D318/image-size/large?v=v2&px=999 \"image.png\")\n\n*** ** * ** ***\n\n**Epic Detail Panel**\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/306962i6EED78499894183A/image-size/large?v=v2&px=999 \"image.png\")\n\n*** ** * ** ***\n\n**System Role Toggle**\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/306963iD25E46A7FD2D2425/image-size/large?v=v2&px=999 \"image.png\")\n\n*** ** * ** ***\n",
"comments": [
{
"author": "Sjoquist, Carl",
"body": "Thanks Steve!\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/what-makes-an-Epic-splitable/qaq-p/2612086 | [
"cloud"
]
|
{
"author": "Joseph Hani",
"title": "Identifying Analysis Completion Sprint for Development Start",
"body": "Hello everyone !\n\nI have a quick question for you !\n\nAs part of our upcoming Program Increment (PI) Planning session, we're aiming to showcase our Program Board with the features analysis and development plan. We are trying to Identify the **end sprint for \"Analysis\" status** and **expected completion dates of the analysis of a specific feature** . This information will enable us to make informed decisions about when development for each feature can commence.\n\nSo my question is mostly, how to show the end of analysis sprint\n\n* Within Jira Align, can we leverage specific reports or functionalities to visually represent the analysis and development plan for these features?\n* Are there any dashboard options or configurations that aid in presenting this information effectively during PI Planning?\n* Do you have any recommended best practices or tips for creating and presenting a compelling analysis and development plan ?\n\nMaybe Jira Align is not the answer and Jira Software can help for this issue .... We are actually lost on those question ...\n\nI'm open to every solution you can have and if you need any more information please let me know !!\n\nThank you a lot !\n\nHave a nice day !\n"
} | [
{
"author": "Jamie Giantonio",
"body": "[@Joseph Hani](/t5/user/viewprofilepage/user-id/4554721) I'm not quite sure how you could do this with the program board. One thing i can think of to at least make this visible in your process is to [create process flows](https://help.jiraalign.com/hc/en-us/articles/115000104293-Create-process-flows) for your features, where one of the flow steps is the analysis and development work. This way on the [backlog page for features](https://help.jiraalign.com/hc/en-us/articles/115000175887-Backlog-for-features), using the *kanban view* by *process flow*, you can see all features and the step they are in. With process flows you can also capture exit criteria, allowing you to define specific requirements that need to met before moving a card to another state.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Identifying-Analysis-Completion-Sprint-for-Development-Start/qaq-p/2610920 | [
"pi-planning",
"program"
]
|
{
"author": "Bhanu Prakash",
"title": "Jira Align - Bulk User Deactivation using API",
"body": "Hello Jira Align Community,\n\nI am currently able to de-activate 1 user at a time using REST API\n\nQuestion: \nI need help to deactivate multiple users using REST API. \n(or) \nAny other way to get this addressed.\n"
} | [
{
"author": "Ahmet Kilic _catworkx",
"body": "Hey [@Bhanu Prakash](/t5/user/viewprofilepage/user-id/5298405)\n\nhave you already tried to export your users and create a for loop to deactivate them in your script?\n\nYou may find more information in the fantastic article below such as script, challanges and points for attention.\n\n<https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-API-User-Management-Part-1-How-we-used-API-for-user/ba-p/2252266>\n\nI hope this helps.\n\nWarm regards,\n\nAhmet at catworkx\n",
"comments": [
{
"author": "Bhanu Prakash",
"body": "[@Ahmet Kilic _catworkx](/t5/user/viewprofilepage/user-id/3623529) , \nThank you for quick Turn around, Yes i did check the link multiple times over the week. \n\nIs there a similar Script for Json (or) CURL\n"
},
{
"author": "Ahmet Kilic _catworkx",
"body": "[@Bhanu Prakash](/t5/user/viewprofilepage/user-id/5298405)\n\nthanks for your feedback.\n\nI'm afraid there is no sample script here for JSON or CURL. Though we, catworkx, would be happy to help you with this.\n\nDon't hesitate to send a email to [email protected], if you can not overcome the issue.\n\nCheers,\n\nAhmet\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Jira-Align-Bulk-User-Deactivation-using-API/qaq-p/2610582 | [
"rest-api"
]
|
{
"author": "WU Viviane",
"title": "Jira align API Risks - lastUpdatedDate issue",
"body": "Hi, \n\nI have a question about the Jira Align API for Risks (/align/api/2/Risks/{id}), because for about a month when we create a new risk, the lastUpdatedDate is set to good date, but timestamps are always at 00:00:00 no matter what time we add a risk. \nSo basically, if I create a risk on 01/25/2024 at 4:36:13 PM, I see \"createDate\": \"2024-01-25T16:36:13Z\" which is correct, but \"lastUpdatedDate\": \" 2024- 01-25T00:00:00Z\" \n...Is this normal? I don't remember it being handled like that before. \n\nThis phenomenon happens when we create a new risk, but when a risk is updated, the lastUpdatedDate is correct. \n\nRegards, \nViviane\n"
} | [
{
"author": "Jamie Giantonio",
"body": "[@WU Viviane](/t5/user/viewprofilepage/user-id/5430606) is this still happening? i just ran a test and see a timestamp for lastUpdatedDate:\n\n*\"createDate\": \"2024-03-13T14:08:53Z\",* \n*\"closeDate\": null,* \n*\"lastUpdatedDate\": \"2024-03-13T14:08:53Z\"*\n",
"comments": [
{
"author": "WU Viviane",
"body": "Yes, it happens when a risk is created, but when the risk is updated it's good \n\nI just retested, I created a new risk ans this is what I got: \n*\"createDate\": \"2024-03-13T**15:28:09**Z\",* \n*\"closeDate\": null,* \n*\"lastUpdatedDate\": \"2024-03-13T**00:00:00**Z\",*\n"
},
{
"author": "WU Viviane",
"body": "But if I modify the risk, therefore there is an update, then it's good I have: \n*\"createDate\": \"2024-03-13T**15:28:09**Z\",* \n*\"closeDate\": null,* \n*\"lastUpdatedDate\": \"2024-03-13T**15:34:53**Z\",*\n"
},
{
"author": "Jamie Giantonio",
"body": "Strange! if not having the timestamp on the create is an issue for you, then i'd suggest you open a support ticket for someone to investigate further.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Jira-align-API-Risks-lastUpdatedDate-issue/qaq-p/2610553 | [
"api",
"cloud",
"risk"
]
|
{
"author": "Humashankar VJ",
"title": "Agile Portfolio Management",
"body": "With respect to Agile portfolio management capabilities in JIRA Align, such as how portfolios are structured, how epics and features are prioritized, and how resources are allocated across multiple initiatives.\n\nClarifications might involve understanding how JIRA Align supports portfolio-level planning, forecasting, and decision-making.\n\nAny insights\n"
} | [
{
"author": "Tom O'Connor",
"body": "[@Humashankar VJ](/t5/user/viewprofilepage/user-id/5409474) These are great questions that cannot be simply answered here in Community due to the complexity of the ask and having to know how your organization works today or plans to work in the future.\n\nIdeally your Portfolio structure within your organization should focus on how you deliver customer (internal/external) value, how you fund those initiatives and how you want to track your execution and strategy.\n\nThere are also many methods and approaches to how we prioritize epics/initiatives and features/Jira Epics in Jira Align, such as value scoring, WSJF and your value stream intake process.\n\nFinally, capacity planning does require thoughtful understanding, planning and execution of programs (teams of teams) to establish a somewhat consistent velocity for future planning from both a financial and capacity management perspective. \n\nI'd highly recommend that you and your organization look at getting engaged with one of our [Agile@Scale Specialized partners](https://www.atlassian.com/partners/specialization?tab=agile-at-scale) or with [Atlassian's Advisory Services](https://www.atlassian.com/software/jira/align/services) to assist you through a Portfolio Fundamentals or Portfolio Expansion services offering.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Agile-Portfolio-Management/qaq-p/2605461 | null |
{
"author": "Patrick Poelma",
"title": "Jira Integration with ATT Control Center",
"body": "Has anyone connected Jira with ATT Control Center with API. Can you please assist. Im new to API.\n"
} | [
{
"author": "Allan Maxwell",
"body": "Have you added the API Client in ATT Control Center and, if so, what error are you getting?\n",
"comments": [
{
"author": "Patrick Poelma",
"body": "Im not familiar with API really at all. Do I need software in between them for the calls? Meaning do i need to a scripts that run on a server that will pull info from Jira and push to Control Center?\n"
},
{
"author": "Allan Maxwell",
"body": "The absolute most simplest thing you can do use Postman or Curl to execute a single API call directly from your browser.\n\nWhat is the overarching purpose of the integration?\n"
},
{
"author": "Patrick Poelma",
"body": "Ultimately I want a ticket to be created in jira for activate and deactivate and it does it automatically.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Jira-Integration-with-ATT-Control-Center/qaq-p/2602444 | [
"integration",
"rest-api"
]
|
{
"author": "Theodore Gill",
"title": "Cycle Increment not defaulting to the Current CI randomly",
"body": "Program \\> shows active cycle increment \\> Program Board \\> shows correct cycle increment \\> Starred \\> Status Report \\> shows active cycle increment \\> Starred Program Board \\> Incorrect Cycle Increment Selected \\> not defaulting to the In Progress Cycle Increment -- it's defaulting to a Done Cycle Increment.\n\nThis seems to be happening randomly when you switch between views.\n"
} | [
{
"author": "Jamie Giantonio",
"body": "[@Theodore Gill](/t5/user/viewprofilepage/user-id/4889486) if i understand correctly what you are saying is when navigating from page to page Jira Align is showing the screen based on you current selections in your \"sidebar\" (aka where you select the portfolio/program/team and which increments you want to see.) When you navigate to a starred page, it is not showing the same selection in your sidebar. This is because the starred pages that you have stores the page as well as the scope from your side bar.\n\nIn my example, both starred pages are Epics for the Mobile program but the top one is just PI-7 and the bottom one is PI's 5, 6 \\& 7.\n\n![starred.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/304949i02858B3164B6E345/image-size/large?v=v2&px=999 \"starred.jpg\")\n\nHope this helps\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Cycle-Increment-not-defaulting-to-the-Current-CI-randomly/qaq-p/2601777 | [
"cloud"
]
|
{
"author": "Theodore Gill",
"title": "Work tree initiative count number after narrowing to CI still includes all CI's.",
"body": "Work tree - Narrow to Program and Cycle Increment - under Program Backlog -- Initiative -- Items count is from all Cycles -- why doesn't this number reflect just the Narrow to Program and Cycle Increment count?\n"
} | [
{
"author": "Jamie Giantonio",
"body": "[@Theodore Gill](/t5/user/viewprofilepage/user-id/4889486) if you are using the \"top down from initiative\" view and selecting Narrow to Program and Program Increment, only the child items are affected. When toggling this on/off you should see a difference in your story counts.\n\nFrom the [Help page for work tree](https://help.jiraalign.com/hc/en-us/articles/360013626413-Work-tree-report-views): To narrow your work tree report results, switch on the Narrow to Program and Program Increment toggle in the upper-right corner:\n\n* The toggle is available when using the Top-Down, Team, and Theme Group views.\n* ++**When the toggle is switched on, only those child items that belong to the selected PI and program are shown**++\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/Work-tree-initiative-count-number-after-narrowing-to-CI-still/qaq-p/2601779 | null |
{
"author": "manish a",
"title": "not able to see velocity or sprints populated for upcoming PI",
"body": "I am not able to see velocity or sprints populated for upcoming PI. Its coming for current PI.\n\n![screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/304797iBEF5D767F26D855A/image-size/large?v=v2&px=999 \"screenshot.png\")\n"
} | [
{
"author": "Jennelle Stearns",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) When you are mentioning sprints, etc being populated, have you clicked on the programs and entered the team information? The information entered for the team sums up to the program level. If you are trying to add the anchor sprint values, those can't be populated unless you have created the anchor sprints for the upcoming PI.\n",
"comments": null
},
{
"author": "manish a",
"body": "Attached screenshot after going to indiividual teams.\n\nfor points per sprint if i manually select \"points per sprint\" and sprints in the dropdown. then only it comes.\n\n![screenshot 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/305137i06DD92C2040334BE/image-size/large?v=v2&px=999 \"screenshot 2.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Align-questions/not-able-to-see-velocity-or-sprints-populated-for-upcoming-PI/qaq-p/2601003 | null |
{
"author": "Maria Jose Villota",
"title": "How to create automation rule: If Assignee= X, Team = Y",
"body": "**User story:** As a Jira user, I want the ability to set up an automation rule that changes the Team field value when the assignee changes, so that I may save time.\n\nIf assignee = X, Team = Y\n\n**Context:**I have users divided into different Teams and if the assignee of an issue changes, I want Jira to automatically change the Team field as well. For example, Sally is on Team A and if she is the issue's assignee, the Team field value should be Team A. I looked at the Automation options and don't see a way to do this, does anyone know how to do this?\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Maria Jose Villota](/t5/user/viewprofilepage/user-id/5447666) -- Welcome to the Atlassian Community!\n\nIs this for a \"team\" in advanced roadmaps, or something else?\n\nAt this time, there is no REST API function to get the team for a specific user for advanced roadmap. Here is the suggestion to add that: <https://jira.atlassian.com/browse/JSWCLOUD-20360>\n\nAnd so I believe the rule you describe could only be implemented if you hard-coded all of the user and team relationships in the rule. With only a few dozen users that might not be possible in a rule. Using a lookup table, up to 300 users could be handled. Regardless, this would be a difficult rule to maintain.\n\nKind regards, \nBill\n",
"comments": null
},
{
"author": "Joseph Chung Yin",
"body": "[@Maria Jose Villota](/t5/user/viewprofilepage/user-id/5447666)\n\nWelcome to the community. You can setup automation rule using Automation for Jira in your env where when the Team field changes value then update the assignee of the issue.\n\nThe triggering event will be \"Field value changed\", then add in your condition criteria, and finally performs the edit issue action automatically.\n\nHere are the references on Automation for JIra -\n\n<https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/> (Cloud env)\n\n<https://confluence.atlassian.com/automation> (Data Center on-prems env)\n\n[https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\\&page=1\\&pageSize=20\\&sortKey=name\\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC) (sample templates of automation rules)\n\nHope this helps.\n\nBest, Joseph Chung Yin\n\nJira/JSM Functional Lead, Global Technology Applications Team\n\nViasat Inc.\n",
"comments": [
{
"author": "Maria Jose Villota",
"body": "[@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) Thanks for the warm welcome and for your response!\n\nThe automation I'm trying to implement is \"when the Assignee value changes, then update the Team field\". Not the other way around. It seems like \"Team\" is not a supported field under Automation so I guess there's no solution to this use case just yet.\n"
}
]
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/How-to-create-automation-rule-If-Assignee-X-Team-Y/qaq-p/2633464 | [
"jira-software",
"jira-software-cloud",
"jira-software-server",
"portfolio-for-jira-unknown-hosting-type",
"unknown-hosting-type"
]
|
{
"author": "Shiri Feldman",
"title": "How to make Parent Link/Parent mandatory for new issue type in a specific hierarchy?",
"body": "I am looking for guidance on how to define a parent link/parent as mandatory when creating a new issue type? Specifically, I'm looking for a way to enforce tat users cannot create an issue without associating it with a parent issue within the hierarchy. \nThanks!\n"
} | [
{
"author": "Irina Mosina _TechTime_",
"body": "Hi [@Shiri Feldman](/t5/user/viewprofilepage/user-id/4717202)\n\nSuch a common request and a good sign of an organisation that understands the value of aligning the plan with the delivery.\n\nYou have a couple of options here.\n\n1. First, you can add a Parent Link field to the Create Screen for all the issue types that need to be linked up. This means that the screen scheme / screens for your top-level Issue need to be separated. This assumes that all parent issues were already created and are in place. If they are not, this can quickly become a bottleneck.\n\n2. If you would prefer to keep it lighter on the scheme configuration side, then you can add a validator on a transition to the relevant workflow state when you need to start including the deliverables in your reporting. For example, the team might not know yet what parent to link when low-level issues are in Backlog or Analysis, but you need to see them in the high-level plan once it is scheduled for development (in the state Ready for Dev).\n\n3. You can also create an Automation that for the selected projects and issue types within your project or globally check for the empty Parent Link and create a comment that / notification to the Assignee or the Reporter and reminds them to add a Parent. This implies that empty Parents are more of an exception and that everyone is an adult and understands the value of keeping the hierarchy of work up to date.\n\nLet me know which option sounds more like your current state and I can explain in more detail how to get there.\n\nIrina\n",
"comments": [
{
"author": "Shiri Feldman",
"body": "Thanks for the detailed reply [@Irina Mosina _TechTime_](/t5/user/viewprofilepage/user-id/114394). \n2. What is the validator you mentioned? \n3. Did you mean something like a popup comment?\n\nThanks again\n"
},
{
"author": "Irina Mosina _TechTime_",
"body": "Hi Shiri.\n\n1. The Validator is something you can add to your workflow and is there to check that all the values you need for the next steps in the workflow. You need to be a Jira admin to add that\n\n2. Automation can add a comment on the issues that be viewed below but will also send an email notification.\n\nAnother way to monitor the usage of Parent Link for a mature team is to run a query like the one below and create a simple dashboard based on it:\n\nQuery example for my list of projects and ignoring Initiative as an ultimate issue type, your value might be different of course:\n\n*\"Parent Link\" is empty and Project in (\"Customer Support\", \"Portfolio Management\", \"Marketing Service Desk\") and type!=initiative ORDER BY updatedDate DESC*\n\nOnce you've run the search, save it and then you can add a gadget to your Dashbard called Filer Results and keep an eye on it or even create a subscription that can be sent (emailed) to a select group of team leads or managers.\n\nIrina\n"
}
]
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/How-to-make-Parent-Link-Parent-mandatory-for-new-issue-type-in-a/qaq-p/2630961 | [
"automation",
"cloud",
"hierarchy",
"issue-create",
"parent",
"portfolio-for-jira-cloud"
]
|
{
"author": "Stefanie Merkel",
"title": "How do I add Task to the issue type hierarchy for Jira Plans?",
"body": "The help article (<https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/>) states that \"By default, Jira is set up with 3 levels of issue type hierarchy: **Epic** (level 1), **Story** (level 0) and **Sub-Task** (level -1). You can modify these levels to better reflect how your teams work.\". I would like to replace \"Story\" with \"Task\". We're not using stories on this board. Our hierarchy is Initiative \\> Epic \\> Task \\> Sub-task.\n\nUltimately, when I select \"Create issue\" link on the top of Jira Plans board, I would like Task to be an option. I think this limitation above is preventing me from doing this. Any ideas how to set this up?\n"
} | [
{
"author": "Mikael Sandberg",
"body": "Task is on the same level as Story and you should be able to select it as long as the project have task added as an option in its issue type scheme.\n\nWhat you see when clicking on the Create issue in a plan is the Level name, not the issue type name. Once you click on Story for example you have the option to select the issue type that associated with the that level.\n\n![Screenshot 2024-03-05 at 11.14.13?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/310355i8538A2E08E55CF04/image-size/large?v=v2&px=999 \"Screenshot 2024-03-05 at 11.14.13?AM.png\")\n",
"comments": [
{
"author": "Stefanie Merkel",
"body": "Thank you!\n"
}
]
},
{
"author": "Stefanie Merkel",
"body": "Issue resolved. Once you select Story. Go to the row that has been inserted in the Jira Plans listing and select the first icon. It should give you options for Bug or Task (or others depending on your setup). For my situation, I will change it to Task and give it a name. Then it will save as a Task.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/How-do-I-add-Task-to-the-issue-type-hierarchy-for-Jira-Plans/qaq-p/2630396 | [
"cloud",
"hierarchy",
"issue",
"issue-type",
"plans",
"portfolio-for-jira-cloud"
]
|
{
"author": "Stefanie Merkel",
"title": "When I create an Initiative or Epic from Jira Plans, it doesn't assign a unique card number",
"body": "I'm in Jira Plans. My project's cards have the prefix PBA. I created a Plans view that has my Initiatives, Epics, Tasks displayed. When I select the \"Create Issue\" link at the top of the Jira Plans view, there is a pulldown where I need to select \"Initiative, Epic, Story\". ok, I select Initiative, there is a box where I need to \"Find projects\". It only lists my project, so I select it. It then creates an Initiative at the bottom of the Plan. I enter in a name \\& press return. The new initiative's card is called \"PBA\" (not PBA-### where # indicates a number). The initiative link just goes to my PBA board - not to a unique card. The same thing happens when I create an Epic from the Jira Plans board. \nMy question: Is there something set up wrong? I have view and edit access to this Plans board. What I expect is to be able to create an Initiative or Epic or Task/Story from the Jira Plans \"Create issue\" link. \nMy workaround: I have to go to the Jira board view and create an Initiative there, Then select that Initiative and create an Epic (so they are parent-child relationship). Once I refresh the Jira Plans view, the new Initiative and Epic show up at the bottom \\& I have to drag it to where I want it in the list.\n"
} | [
{
"author": "Joni Johnson",
"body": "When you add items from Plans, the Review Changes button in the upper right turns blue and shows the number of changes made. Are you seeing the Review Changes button after you add the PBA? If you are not seeing the review changes button, move your mouse over the the line above the column headers to see the expand/collapse buttons. Make sure that you are showing the entire header. Click Review Changes which will then create your PBA with a unique ID. If you have required fields, the create issue screen will display for each newly created item.![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/310364iB1ABB504ADF03125/image-size/large?v=v2&px=999 \"image.png\")\n",
"comments": null
},
{
"author": "Stefanie Merkel",
"body": "Issue resolved. After you make any changes to your issues or create issues inside plan, you would need to save the changes to apply them inside Jira.\n\nYes, the changes made in Jira tickets inside the plan are not automatically saved in Jira. The plan is like a separated module, and you can imagine the changes inside it as draft, to plan the things before applying them inside Jira tickets.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/When-I-create-an-Initiative-or-Epic-from-Jira-Plans-it-doesn-t/qaq-p/2630351 | [
"cloud",
"plans"
]
|
{
"author": "Kaustubh Deshpande",
"title": "Adding custom field support for version or version picker in JIRA plans",
"body": "Hi I'm trying to add a few more fields to our Team's JIRA Plan. I realize that there are a few unsupported fields, however, I'm curious why fields that have the \\`Version Picker\\` type are not supported when Release is support and that has a similar data type. \n\nIs there any planned support for these data type soon?\n"
} | [
{
"author": "Joseph Chung Yin",
"body": "[@Kaustubh Deshpande](/t5/user/viewprofilepage/user-id/5444528) -\n\nWelcome to the community. In Jira, the concept of version picker data type is based on Releases (also know as versions that project admins manages in his/her projects). Can you clarify more when you stated \"version picker\" type are not supported? I assume that you are trying to add custom fields to be included in your plan?\n\nAnother thing when using AR for Jira product, you also need to ensure that all the issues you are sourcing from for your plan, all have that specific field(s) exposed in the project or project(s). Example, if my plan pulls issue source from two different projects and the field in question is not exposed in one of those projects, then it will not be available.\n\nHope this helps.\n\nBest, Joseph Chung Yin\n\nJira/JSM Functional Lead, Global Technology Applications Team\n\nViasat Inc.\n",
"comments": [
{
"author": "Kaustubh Deshpande",
"body": "Hi [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) thanks for getting back to me. So I'm trying to see if I can add these custom fields to the plan but they are under the unsupported category. I'm curious why these fields are unsupported but the actual release field (which seems like the same data source) is supported. \n\nIs the lack of support due to some other factor than type? \n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/310658i52AF1AE66E132F09/image-size/large?v=v2&px=999 \"image.png\")\n"
},
{
"author": "Joseph Chung Yin",
"body": "[@Kaustubh Deshpande](/t5/user/viewprofilepage/user-id/5444528) -\n\nDid you check\n\n* Check the advanced roadmaps plan configuration settings to make sure the plan includes the projects and issue sources that use the your custom field. In the plan settings, go to the \"issue sources\" tab and verify that the correct projects and issue types are selected.\n\nHere is the list of data types supported for custom fields in AR for Jira based on my knowledge -\n\nSupported field types include:\n\n* text field\n* number field\n* date picker\n* date time picker\n* single choice select list\n* multi-choice select list\n* single version picker\n* multi version picker\n\nHope this helps.\n\nBest, Joseph\n"
},
{
"author": "Kaustubh Deshpande",
"body": "Yes, this plan is sourced from on project and the screenshot shows that these fields are applied for all projects so that shouldn't be an issue right? Is there another way to find out why this is not supported? This indicates that the multi-version picker should be supported.\n"
},
{
"author": "Joseph Chung Yin",
"body": "[@Kaustubh Deshpande](/t5/user/viewprofilepage/user-id/5444528) -\n\nYou need to check the custom field's context to determine if it is applicable for all issue types used in your specific project or not.\n\nExample, you are bringing in all issues types from a project, but this field is only defined for Task issue type and not other issue types used in your project.\n\nBest, Joseph\n"
},
{
"author": "Zev Ginzburg",
"body": "[@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739)\n\nAll of the checks you suggested are something I too have done and am experiencing the same exact issue.\n\nI have all of the available fields with a global context with reference to version pickers, both single and multi.\n\nAnything else I may be missing?\n\nThanks,\n"
}
]
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Adding-custom-field-support-for-version-or-version-picker-in/qaq-p/2629142 | [
"cloud",
"jira-software-cloud",
"plan",
"portfolio-for-jira-cloud",
"unsupported"
]
|
{
"author": "Nawazish Ali",
"title": "How advance planning work and how we can earn points",
"body": "In this product of Atlassian community what will the task and how we know the earned and how we can withdraw money of earning\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@Nawazish Ali](/t5/user/viewprofilepage/user-id/5443173)\n\nNot sure why you're referring to here - can you clarify?\n\nThere's no monetary compensation for using the Atlassian Community, this is a community of volunteers who ask/respond to questions, and post articles and discussions about Atlassian's products.\n\nWere you directed here from somewhere else?\n\nSte\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/How-advance-planning-work-and-how-we-can-earn-points/qaq-p/2627447 | null |
{
"author": "Alison Clough",
"title": "Roll-Up Dates in Program View",
"body": "We have been in the process of adopting Advanced Roadmaps. We are on Data Center. We started to play with Program views which roll-up multiple Plans. I noticed today that issues won't display on the timeline view in a Program when the issue in the plan is using roll-up dates. Has anyone ran into the same issue? If so, are there work arounds?\n"
} | [
{
"author": "Joseph Chung Yin",
"body": "[@Alison Clough](/t5/user/viewprofilepage/user-id/2945100) -\n\nIt is my understanding the functionality of roll-up dates at the Program view is not available for the product, this feature is only associated at the plan level.\n\nHowever, you may want to contact Atlassian Support (<https://support.atlassian.com>) for further inquiry and possible solutions on the product.\n\nSorry.\n\nBest, Joseph Chung Yin\n\nJira/JSM Functional Lead, Global Technology Applications Team\n\nViasat Inc.\n",
"comments": [
{
"author": "Crystelle S",
"body": "I think this is more the issue - I noticed today ++that issues won't display on the timeline view in a Program++ when the issue in the plan is using roll-up dates. - do you know why that would be?\n\nI wasn't sure myself whether this was the actual issues that created the rollup in the Plan or if the issue in question (possibly an epic or above) is just not appearing.\n"
},
{
"author": "Alison Clough",
"body": "Issues above the epic are displaying on the Program view, but only if the Target Start/End is populated. If the Target Start/End is a roll-up date then the issue doesn't show. We were thinking about creating an automation to populate the Target Start/End based on the roll-up date but are not sure where that roll-up date is being stored and if it is even something that can be referenced via automation.\n"
},
{
"author": "Crystelle S",
"body": "Is there something in your issue sources that would constrain that? something relating to those fields like a time period??\n"
}
]
},
{
"author": "Crystelle S",
"body": "From what I understand standard issue types are not included in the program version of AR.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Roll-Up-Dates-in-Program-View/qaq-p/2625596 | [
"data-center",
"portfolio-for-jira-data-center",
"portfolio-for-jira-server",
"server"
]
|
{
"author": "Ashley Roberts",
"title": "Is it possible to have hierarchy levels on the level?",
"body": "I have a user who wants to be able to have the hierarchy to be able to fan out under feature? As shown in this screenshot:\n\n![MicrosoftTeams-image (8).png](https://community.atlassian.com/t5/image/serverpage/image-id/308817i722A7212CDF12AD8/image-size/large?v=v2&px=999 \"MicrosoftTeams-image (8).png\")\n"
} | [
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@Ashley Roberts](/t5/user/viewprofilepage/user-id/5048444)\n\nunless I'm missing something this should totally be possible in Advanced Roadmaps; you should be able to simply map both the Epic and the Improvement issue type to the Epic hierarchy level. This is how this looks on my Cloud site, but it should look the same in Server/DC:\n\n![Screenshot 2024-02-27 at 11.36.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/308875i22F1DB93FE5EE4C1/image-size/large?v=v2&px=999 \"Screenshot 2024-02-27 at 11.36.24.png\")Note how there are multiple issue types mapped to the Epic level.\n\nIs there any reason why this wouldn't work for you?\n\nBest,\n\nHannes\n",
"comments": [
{
"author": "Ashley Roberts",
"body": "Hi Hannes,\n\nSorry I am new to Advanced Roadmaps, and I am too still learning about how to use them. My understanding is that if I do your suggested change would that effect anyone else using Roadmaps?\n\nThe following is how we have got it currently setup:\n\n![setup.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/309061i51DADF8CA50CE7F7/image-size/large?v=v2&px=999 \"setup.JPG\")\n\nSo, I would just need to add Improvement to the Epic under Jira Issue Types and that will work as you have shown in your screenshot?\n"
},
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@Ashley Roberts](/t5/user/viewprofilepage/user-id/5048444)\n\nyou are correct that any changes to this hierarchy configuration will impact your entire site, and any plans that exist in Advanced Roadmaps. You definitely want to discuss this with whoever is in charge of your Jira site!\n\nApart from these possible side affects, I believe that you should be able to map the Improvement issue type to the Epic level (so that both the Epic and the Improvement issue types are listed on the Epic level), and model your other levels/issue types above the Epic level. (I don't have a Server/DC-version of Advanced Roadmaps available to be 100% certain.)\n\nBut again, please definitely be cautious of making any changes here, as it will impact your entire site.\n"
},
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Also [@Ashley Roberts](/t5/user/viewprofilepage/user-id/5048444)\n\njust as food for thought: If you want to have greater freedom in modelling your hierarchies without impacting all other users, there are options available on Atlassian Marketplace. E.g., my team and I work on an app in which you can model as many hierarchies as you want, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=datacenter&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2621738). Happy to elaborate if this is something that might be of interest to you!\n"
}
]
},
{
"author": "Simon Carroll",
"body": "I believe that is possible to replicate through Jira issue hierarchy for Advanced Roadmaps\n",
"comments": null
},
{
"author": "Aron Gombas _Midori_",
"body": "[@Ashley Roberts](/t5/user/viewprofilepage/user-id/5048444) I don't think that this is supported.\n\nThere could be creative workarounds like introducing an issue type that covers both \"sub-types\" and using an additional custom field which specifies the exact type.\n\nFor example, the issue type could be \"Epic or Improvement\" and have a selection custom field \"Precise type\" with two options \"Epic\" and \"Improvement. Or a boolean \"Epic?\". Or use labels. Or something. :-)\n",
"comments": null
},
{
"author": "Danut M _StonikByte_",
"body": "Hi [@Ashley Roberts](/t5/user/viewprofilepage/user-id/5048444),\n\nTry the **Work Breakdown Structure (WBS)** gadget offered by our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile%20) app.\n\nThis gadget can display the issues from a filter / JQL in a tree structure, in form of Initiatives \\> Epics \\> Stories \\> Sub-Tasks along with their status.\n\n\n\nAll you have to do is to configure this gadget to use a filter / JQL that returns the issues to be grouped and it will display the hierarchy for you.\n\nHope this helps.\n\nDanut\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Is-it-possible-to-have-hierarchy-levels-on-the-level/qaq-p/2621738 | [
"data-center",
"portfolio-for-jira-data-center",
"portfolio-for-jira-server",
"server"
]
|
{
"author": "Kulkarni_ Vaishnavi",
"title": "Resource planning using advanced roadmap without sprints",
"body": "Hello dear community,\n\nMy team works with parallel projects with shared resources and we are tracking work on separate jira projects for each topic. We do not work in sprints, it's mostly kanban and also there is no practice of using story points. However, as a project manager I wish to plan my shared resources better and their time against Tasks from different projects.\n\nUsing advanced roadmap, is it possible for me to plan my resources by hours? Is there any alternative options for me with which I can achieve this? TIA\n"
} | [
{
"author": "Svitlana Samotis _Reliex_",
"body": "Hi [@Kulkarni_ Vaishnavi](/t5/user/viewprofilepage/user-id/5434963)\n\nI would suggest you try out our add-on [ActivityTimeline](https://marketplace.atlassian.com/apps/1220860/activity-timeline-resource-planning-time-tracking?tab=overview&hosting=cloud). It is designed to address challenges like yours.\n\nIt provides detailed resource planning features that allow you to plan your shared resources more effectively across different projects:\n\n![image-20230601-125932.png](https://community.atlassian.com/t5/image/serverpage/image-id/307710i1C158E7AD1EFB6C8/image-size/large?v=v2&px=999 \"image-20230601-125932.png\")\n\nWith our tool, you can assign tasks to your team members and allocate hours to each task, giving you a clear view of your [resource allocation and availability.](https://www.youtube.com/watch?v=ndoMpFGEFMg)\n\nIf you have any questions or would like[a demo of ActivityTimeline](https://activitytimeline.com/schedule-demo), please feel free to reach out.\n\nSvitlana, ActivityTimeline team\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Resource-planning-using-advanced-roadmap-without-sprints/qaq-p/2615882 | [
"cloud"
]
|
{
"author": "Jeff Levy",
"title": "Jira tickets created from Advanced Roadmaps are not in ascending numerical order based on rank",
"body": "I am a big fan of the Advanced Roadmaps. We use it to quickly build our plan, assign tasks, and dates. But when I click review changes to actually turn the line items into real jira tickets, it seems to create it from the bottom up (i.e. the last task has the lowest jira ticket number, which is counter intuitive). I have tried sorting the tasks to make sure that they are in the correct order, but the numbering still comes out the same (backwards). Is there a setting that I am missing?\n"
} | [
{
"author": "Geethanjali R",
"body": "Hi [@Jeff Levy](/t5/user/viewprofilepage/user-id/3061550)\n\nI tested this on my end and yes, when saving the Issues created on an Advanced Roadmap plan back to Jira, the Issue created last on the Plan would be created first in Jira. And it assumes the lowest Issue key number.\n\nAs and when the Issues are created on the plan, they're added to the placeholder \"Review changes\". And when the changes are saved to Jira, the Issues are created in LIFO order.\n\nThere is no setting to change this and it looks like it is designed to work this way.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Jira-tickets-created-from-Advanced-Roadmaps-are-not-in-ascending/qaq-p/2618234 | [
"advanced-roadmaps",
"data-center"
]
|
{
"author": "Jelena Bebic",
"title": "Embedding Jira Roadmap into Confluence Error",
"body": "I want to embed my Jira Roadmap into Confluence but I get the following error. How can I fix it? I'm using Jira 9.11.3 and Confluence 8.5.4.\n\nThank you :)\n"
} | [
{
"author": "Negin Nafari",
"body": "It might be useful for you to check if you are impacted by this bug\n\n<https://jira.atlassian.com/browse/CONFSERVER-92661>\n",
"comments": null
},
{
"author": "Matt Parks",
"body": "Have you set up the Application Links between Jira and Confluence? If so, I'm assuming that you're using the 'Advanced Roadmaps for Jira in Confluence' macro.\n\nWhen getting the link from the Roadmap, you have to click on the 'Share' button, but then, instead of copying the link, make sure that the 'Confluence' button is selected. After that, you can generate the link and put it in the macro in Confluence.\n\n![Plan Link.png](https://community.atlassian.com/t5/image/serverpage/image-id/307474iFDF139BA678179E4/image-size/large?v=v2&px=999 \"Plan Link.png\")\n",
"comments": [
{
"author": "Jelena Bebic",
"body": "Thank you, Matts! That's how I tried to embed it but it didn't work.\n\nAt the backend I get the following errors: blocked by client. I guess, I don't have the rights to embed it?\n\n![Confluence_Error_3.png](https://community.atlassian.com/t5/image/serverpage/image-id/307782i294FEBB7656B4720/image-size/large?v=v2&px=999 \"Confluence_Error_3.png\")\n"
},
{
"author": "Matt Parks",
"body": "I'm not sure about the permissions aspect. Have you set up the application link between Jira and Confluence? If so, are you configuring it to use OAUTH or a different authentication method?\n"
}
]
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Embedding-Jira-Roadmap-into-Confluence-Error/qaq-p/2614417 | null |
{
"author": "Michelle Nguyen",
"title": "Linking an issue type other than Epic to an Initiative as a Child Issue",
"body": "Hello!\n\nI have an issue type created which I would like to link as a Child Issue under an Initiative issue type.\n\nI am aware that I can use ++Issue Link++ to link the issue type with a relationship Ex) \"Has parent task of...\" but is there a way to use ++Parent Link++ instead? So it shows up under **Child Issues** of the Initiative.\n\nAny guidance would be greatly appreciated.\n\nThank you!\n"
} | [
{
"author": "Irina Mosina _TechTime_",
"body": "Hi [@Michelle Nguyen](/t5/user/viewprofilepage/user-id/5046482)\n\nCan you please confirm whether you are on Jira Software Premium and if you are using Team Managed vs Company Managed project template? This is how you'd know:\n\n![JSMP.png](https://community.atlassian.com/t5/image/serverpage/image-id/308760iDE7BBE5393F94040/image-size/large?v=v2&px=999 \"JSMP.png\")\n\nIf that's the case, then you can setup any type of hierarchy for any number of issue types and map then in the tier of choice here providing you have enough permissions to work with the Plan as admin:\n\nPlan/Setting/Hierarchy\n\n![Hierarchy.png](https://community.atlassian.com/t5/image/serverpage/image-id/308761iEC80A8464F658929/image-size/large?v=v2&px=999 \"Hierarchy.png\")\n\nIf none of this is available OR you already know all of this and I just misunderstood your predicament - please let me know!\n",
"comments": [
{
"author": "Michelle Nguyen",
"body": "My apologies, I posted this question in the **Advanced Planning** category by mistake.\n\nI am asking about the ++Issue Link++ feature in general using Jira Software Data Center issue view screen. See below screenshot. \n\n![Screenshot 2024-02-26 at 3.21.17?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/308764i5BA3A3253C110745/image-size/large?v=v2&px=999 \"Screenshot 2024-02-26 at 3.21.17?PM.png\")\n\nI would like a **different issue type (non-epic)** linked here as a Child issue, if possible.\n\nI have added the **Parent link** field to the screen of the non-epic issue type and the Initiative issue type to the issue type scheme, but the Initiative does not appear as an option:\n\n![Screenshot 2024-02-26 at 3.24.32?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/308770iFEDC6BC6590A6314/image-size/large?v=v2&px=999 \"Screenshot 2024-02-26 at 3.24.32?PM.png\")\n"
},
{
"author": "Irina Mosina _TechTime_",
"body": "Actually, it's all good, because you would need to go to the same config screen to enable this. So on DC, you get the Plans by default. You, or your admin, can associate more than one issue type to the tier of hierarchy where Epics sit.\n\nLet me show you:\n\nGo to Plans/Administration.\n\n![DCplans.png](https://community.atlassian.com/t5/image/serverpage/image-id/308773i5260339C68E98492/image-size/large?v=v2&px=999 \"DCplans.png\")\n\nThen find Advanced Roadmaps/Hierarchy.\n\n![DCMenu.png](https://community.atlassian.com/t5/image/serverpage/image-id/308775i9E8C86727FD5101C/image-dimensions/266x262?v=v2 \"DCMenu.png\")\n\nThen add your OTHER issue type by clicking on the Epic icon, finding it on the list and selecting it. Once done, it should look like this, we have Epic and Discussion Point as children of Initiative now: ![DCLevels.png](https://community.atlassian.com/t5/image/serverpage/image-id/308774i10282C2DB59C04F3/image-size/large?v=v2&px=999 \"DCLevels.png\")\n\nNow I can link that other new issue type to my Initiative as a Child or vice versa, link an Initiative to this issue type as a parent, providing the Parent Link field is on the screen.\n\nLet me know how you get on!\n"
},
{
"author": "Michelle Nguyen",
"body": "Yes, that worked! Thank you so much, Irina!\n"
}
]
},
{
"author": "Mikael Sandberg",
"body": "Yes, that is possible. Just follow these steps:\n\n1. Select \\> **Manage apps**.\n2. In the menu on the left, select **Advanced Roadmaps hierarchy configuration.**\n3. Select or remove hierarchy levels you want to include in your plans.\n4. Select **Save changes**.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Linking-an-issue-type-other-than-Epic-to-an-Initiative-as-a/qaq-p/2621394 | [
"data-center",
"issue-link",
"jira-data-center",
"jira-software",
"portfolio-for-jira-data-center"
]
|
{
"author": "Vanessa De Boeck",
"title": "How to give a guest access to one Jira project only?",
"body": "Dear\n\nWe've added a client of us as a guest user to Jira.\n\nWe want to give him access to one specific project, but it seems that he can see other project ?nd there tickets too, which is not the purpose.\n\nCould you give me an advise on what I have to change?\n\nThank you.\n\nVanessa\n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@Vanessa De Boeck](/t5/user/viewprofilepage/user-id/4212754),\n\nThis is a classic issue; As Atlassian promotes openness by default, permissions to projects follow that logic. And so, in the permission schemes of projects you create from built-in templates, you will see the *browse project* permission being granted to *any logged-in user* or something like that.\n\nThat needs to change. The moment you come to the point where you want to add a first user you want to restrict, it becomes clear that permissions have not been set up with that in mind.\n\nSo, this is the time where you should review *all* permission schemes used for all projects you currently have and remove that *any logged in user* from the browse project permission and - instead - associate project roles (preferred) or user groups with the permission instead. This may be tricky, as removing the option may lead to people losing their project access, which you need to fix by adding them to the newly assigned roles. This is in fact the scenario for company managed projects.\n\nIf you'e also using team-managed projects, all projects that now have *open* permissions, should be updated to *limited or private* as well to obtain the same results.\n\nHope this helps!\n",
"comments": null
},
{
"author": "Mikael Sandberg",
"body": "You need to modify you permission scheme or create a new one. By default anyone that have access to Jira would have access to all projects. So in your case I would create a new one and base the access on project roles, that way you can add the user to one of the roles in the specific project and the permission scheme would have that role added to the browse project permission. You can learn more about permission schemes [here](https://www.atlassian.com/software/jira/guides/permissions/overview#what-are-users-and-groups) and [here](https://support.atlassian.com/jira-work-management/docs/how-do-jira-permissions-work/).\n\nYou could also take this a step further if you want to limit the issues that the user have access to by using [issue security](https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/).\n",
"comments": null
},
{
"author": "Andy Meadows",
"body": "My Jira project has this nice \"Manage Roles\" section where I can create a custom role and give it specific permissions, and then I can assign it to a specific user. From a configuration perspective, this appears to be fantastic and SO much easier than what I've tried to do (unsuccessfully) with the permission schemes.\n\nUnfortunately, it doesn't seem to work. Am I doing something wrong or is it really this difficult to add an outside user to a single project?\n\n![Screenshot 2024-07-24 at 11.55.51?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337790iDB7490603A45E17A/image-size/large?v=v2&px=999 \"Screenshot 2024-07-24 at 11.55.51?PM.png\")\n",
"comments": null
},
{
"author": "sumukh",
"body": "Hi [@Vanessa De Boeck](/t5/user/viewprofilepage/user-id/4212754) ,\n\nFirst create a new permission Scheme Specifically tailored for the guest users, Should only have limited access. And next go to the permissions edit the permissions scheme associsated with the project and align with the new scheme created for guest user. Within the permission scehem find specific permissions related to brwosing issues, viewing comments, and other actions. Now ensure that these permissions are set to only allow access to desired project for that group with the guest user.\n\nNow, check your instance handling guest user. They might be part of specific group and make sure that group with association with the guest user is configured to have the restricted permission you have defined for the project. After making these changes, test access with the guest user account so that the associated it correct or not. and Dont forget to Cross-Check other Global level or Project level Permissions to ensure there are no conflicting settings that might unneccesarly grant access to other projects.\n\nThank You\n\nSumukh\n",
"comments": null
},
{
"author": "Joseph Chung Yin",
"body": "[@Vanessa De Boeck](/t5/user/viewprofilepage/user-id/4212754) -\n\nI agreed with what [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) / [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579) suggested. You need to create a custom permission scheme for your project in question. Afterward, assign the specific user with the appropriate project role for it. The key permission is \"Browse Project\" where you need to locked down and ensure this specific user is not associated with any project role/group that the project permission scheme called out.\n\nHope this helps.\n\nBest, Joseph Chung Yin\n\nJira/JSM Functional Lead, Global Technology Applications Team\n\nViasat Inc.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/How-to-give-a-guest-access-to-one-Jira-project-only/qaq-p/2613647 | [
"cloud",
"jira-software"
]
|
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