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{
"author": "Selcuk Tayar",
"title": "issue with the grouping of 'Child of' related tickets to their respective Parent",
"body": "We are experiencing an issue with the grouping of 'Child of' related tickets to their respective Parent ticket in the Plans overview. Our hierarchy level is structured as follows.\n\nAt the top is the Portfolio level Secondly, there is the Program level Thirdly, there is the Team level.\n\nWe have the following initial situation. We have tickets of the Portfolio level and the Program level in the view, which are however separated from each other at the top and bottom even though they have a Parent-Child link.\n\n![Screen 1.png](/t5/image/serverpage/image-id/306587iC14D978CAE242151/image-size/large?v=v2&px=999 \"Screen 1.png\")\n\nIf you drag and drop the individual Child tickets to the respective Parent, the Child ticket is directly grouped under the Parent and we have a desired grouping.\n\n![Screen 2.png](/t5/image/serverpage/image-id/306588iA862ECB424B0872E/image-size/large?v=v2&px=999 \"Screen 2.png\")\n\nIf you save the view, the tickets fly out of the grouping again.\n\n![Screen 3.png](/t5/image/serverpage/image-id/306589i66F6D161D6B293F4/image-size/large?v=v2&px=999 \"Screen 3.png\")\n\n![Screen 4.png](/t5/image/serverpage/image-id/306590iDBAF040DFA09B65B/image-size/large?v=v2&px=999 \"Screen 4.png\")\n\nAre we dealing with a bug here?\n\nThank you in advance.\n"
} | [
{
"author": "Selcuk Tayar",
"body": "Hello, we found the solution: \n\nthe problem lies in the fact that the overview in Plans only allows one parent link. Here, the field Parent Link is decisive. This field is a Jira Plans field and is set as soon as you manually incorporate a ticket into a parent. In this case, it is such that the requirement tickets already have an Epic Link, which also takes on the role of a parent ticket. So if you already have requirement tickets that have an Epic Link, you can indeed subsume these under a portfolio as a parent in the Plans overview, because it makes hierarchical sense, however, this requirement ticket will then have two parents, once its Epic and then the portfolio.\n\nSolution: Delete the Epic Link of your requirement ticket, then you can subsume the ticket under the portfolio ticket.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/issue-with-the-grouping-of-Child-of-related-tickets-to-their/qaq-p/2610300 | [
"advanced-roadmaps",
"child",
"parent"
]
|
{
"author": "Beth _External_ Kelly",
"title": "Why does Jira Premium give me an error when the Time Tracking field is set to required?",
"body": "I really think this is a bug, and would love to figure out how to log that...\n\nBut just in case I'm just seriously misunderstanding how this is a feature and not a bug... here goes my case...\n\nPlease keep in mind, I inherited this configuration and did not design it. So while \"is this a rational setup?\" is a legit question, the answer is \"my org is learning as we go, and may well change things\".\n\nThe situation:\n\n- I have a Task ticket type set with a custom field configuration that sets \"Time Tracking\" to required.\n\n- I'm working in a Jira Plan, and setting some fields through that planning interface window (in particular, the Teams value, which isn't on any of our regular ticket screens).\n\n- when I save, I get an error \"The issue cannot be updated as required fields are missing\"\n\n- when I turn the \"Time Tracking\" field to optional, the exact same cached change can save successfully.\n\nWeirder still - the Time Tracking value doesn't appear to be a value anywhere on any screen. When the ticket gets made, there's a required field \"Original Estimate\" - which gets filled in and can't ever be blank.\n\nI've also tested with entering values for Time Spent (which is optional) - just in case that helps. It doesn't.\n\nI can, however, edit the ticket directly. Just not through the plan.\n\nCan anyone point me to any details related to this strange logic?\n"
} | [
{
"author": "Kathy Hart",
"body": "Hi, [@Beth _External_ Kelly](/t5/user/viewprofilepage/user-id/5420257) And welcome to the Community\n\nShort answer - isn't a bug. This is not surprising behavior. Time Tracking should not be a \"required\" field.\n\nLong answer - Time Tracking isn't exactly a field in the traditional sense.\n\nIf you want to require the capture of time during a transition or in a plan then you will need to use the Time Spent field in the transition screen.\n\nIf you make Time Tracking required, you will get weird errors.\n\nIf you put Time Tracking on the screen for your Task issue type AND make sure it is added in the Layout for tasks in your project, then it will show on your ticket view. It will show amount of time used against the original estimate. See the \"more fields\" screenshot below.\n\nBut if you click on Time Tracking on the screen, rather than having a single entry, it opens an interactive window. See Time Tracking screenshot. The screen captures a lot of information not just one value and Time Tracking is updated if multiple entries are made. This makes it inappropriate for adding to a transition screen or for being a required field.\n\nDoes this answer your question(s)?\n\n![tt4.png](https://community.atlassian.com/t5/image/serverpage/image-id/306202iFC61CAC5CF11AB85/image-size/large?v=v2&px=999 \"tt4.png\")\n",
"comments": [
{
"author": "Beth _External_ Kelly",
"body": "Yeah. Mostly.\n\nSo, I believe the original desire was to require the Original Estimate to be entered when the task was created, because the team mostly uses tasks to scope \\& track work, so usually the estimated time to do the work is known at the time the ticket is submitted.\n\nIn fact, someone around here went out of their way to scope out a ticket type just to make this (and story points??) required.\n\nIs there a way to force the original estimate, but not the time spent to be required? Honestly, my preference would be to make it required on a more per-screen or w/in a plan basis, and not across all possible ticket states, since I could see a real value in writing the ticket first, and defining the estimate later... but requiring the estimate during planning, or before the ticket is put into \"in progress\".\n"
},
{
"author": "Kathy Hart",
"body": "You can do this with transition screens attached to your Workflows.\n\n1. Take the Requirement out of your Custom Field Configuration.\n2. Create a Screen that will capture exactly the information you want, for example, Original Estimate, if you use the screen to move from New to Scoped or whatever Status means you have finished planning your estimate.\n3. Edit the Workflow for that ticket type.\n4. Click the transition where you want to collect the information\n5. Select Edit\n6. The Edit Transition popup allows you to add a Screen to the transition. (screenshot)\n7. Attach the screen you just created.\n8. SAVE\n9. Next Click Validators for the same transition.\n10. Add a Validator\n11. Field Required Validator.\n12. Select the field you want required\n13. Fill in the Error message you want displayed if the field is not filled in.\n\nDo the same thing with the Log Work field. Create a screen. Update the workflow for the transition where you want to collect the work log, and add a Validator requirement.\n\n<br />\n\n![transition 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/306222i0BC7FD591C1F607B/image-size/large?v=v2&px=999 \"transition 1.png\")![validator .png](https://community.atlassian.com/t5/image/serverpage/image-id/306223iA5E96ECF62A16AC4/image-size/large?v=v2&px=999 \"validator .png\")![validator 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/306224i817B7365318660A4/image-size/large?v=v2&px=999 \"validator 2.png\")\n"
},
{
"author": "Kathy Hart",
"body": "If all this answers your question, please click Accept Answer above. This will help others who have the same questions.\n"
},
{
"author": "Beth _External_ Kelly",
"body": "Absolutely! Thank you!!!\n"
}
]
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Why-does-Jira-Premium-give-me-an-error-when-the-Time-Tracking/qaq-p/2608261 | null |
{
"author": "Morvai Csaba",
"title": "Structure formula for days overdue",
"body": "Hi,\n\nI have problem with my formula. I want to show how many days late the issue but exclude the completed issues. I wrote this:\n\nif targetend \\< now() AND status!=\"SAFE Completed\": \nDAYS_BETWEEN(targetend, NOW()) CONCAT \" days late\"\n\nIt displays the days correctly but do not exclude the completed issues.\n\nThanks a lot!\n"
} | [
{
"author": "Stepan Kholodov _Tempo_",
"body": "Hello [@Morvai Csaba](/t5/user/viewprofilepage/user-id/5226090) \n\nIf the formula returns values for issues in the 'SAFE Completed' status, then please check the spelling and make sure that the Status is indeed called the same way as you reference it in the formula. You can add another Formula column with formula: status to see what value is actually being returned and reference it to exclude issues. \n\nIf you have more questions about Structure, please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051). \n\nBest regards, \nStepan \nTempo (the Structure app vendor) \n\n<br />\n",
"comments": null
},
{
"author": "Morvai Csaba",
"body": "Thank you!\n\nI found the problem. There are two variables with name: Status and in the formula it got the wrong value.\n\n![Screenshot (39).png](https://community.atlassian.com/t5/image/serverpage/image-id/306149i28B564FE6DCBEB2D/image-size/large?v=v2&px=999 \"Screenshot (39).png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Structure-formula-for-days-overdue/qaq-p/2607181 | [
"cloud"
]
|
{
"author": "Laurent CARPIN",
"title": "Is it possible to diseable to Create Issue in Jira Advanced Road",
"body": "+ Create Issue\n\nI like to know if it is possible to avoid creating Issue in the Jira Plan (Advanced RoadMap ) - Data Center\n\nThe context and Default Value doesn't work\n"
} | [
{
"author": "Simon Carroll",
"body": "You should be able to create a filter and then create a plan from that filter\n",
"comments": [
{
"author": "Laurent CARPIN",
"body": "Hi, I do not think it'a answer to my question - Avoid cerate an issue from Jira Plan\n"
}
]
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Is-it-possible-to-diseable-to-Create-Issue-in-Jira-Advanced-Road/qaq-p/2606376 | [
"server"
]
|
{
"author": "Morvai Csaba",
"title": "Structure formula to merge different types of progress columns",
"body": "Hi to Everyone,\n\nI have two projects. The issue hierarchy is Capability/Epic/Story. Some of the Epics are broke down to Stories, some don't. Different teams are working on the projects and they measure the Progress differently. On Epics which are broke down to Stories the Progress is measured with Issue count, otherwise Time tracking on Epic level.\n\nI try to find a way to make one Progress column from the two different measurement types. I would really appreciate if someone could help in this.\n\nThanks!\n"
} | [
{
"author": "Stepan Kholodov _Tempo_",
"body": "Hello [@Morvai Csaba](/t5/user/viewprofilepage/user-id/5226090) \n\nThis can potentially be resolved by [the Formula column](https://wiki.almworks.com/documentation/structure/latest/cloud/formulas-194643352.html) - you could separately define how progress should be calculated for both types of Epics and see the result in the same column. But it all depends on the details of your setup and your requirements. \n\nIf you need further assistance with it, please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051) and we'll get back to you shortly. \n\nBest regards, \nStepan \nTempo (the Structure app vendor)\n",
"comments": [
{
"author": "Morvai Csaba",
"body": "Thanks!\n"
}
]
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Structure-formula-to-merge-different-types-of-progress-columns/qaq-p/2605992 | [
"cloud",
"formula",
"progress",
"structure"
]
|
{
"author": "Yun Chen",
"title": "how to config link types in roadmap dependency management",
"body": "How to exclude certain link types from showing up in roadmap dependency map? Say, we do not see any of those \"relates to\" links in the dependency checking.\n"
} | [
{
"author": "Craig Nodwell",
"body": "Hi [@Yun Chen](/t5/user/viewprofilepage/user-id/5426463) welcome to the community. You could modify your issue source to jql and exclude issues with link types. You cannot set what link types are in Roadmaps.\n",
"comments": [
{
"author": "Yun Chen",
"body": "Thanks, Craig! This method will exclude those JIRAs from the view and subsequently remove the dependency, right?\n\nI searched the community and found that \"advanced roadmap\" has the feature to allow link type configuration. But I am not sure how to get to the \"advanced roadmap\" configuration. Is this some plugins that we do not have if I do not see it?\n"
},
{
"author": "Craig Nodwell",
"body": "Hi [@Yun Chen](/t5/user/viewprofilepage/user-id/5426463) sorry you are correct. Go to Admin -\\> Manage Plugins -\\> Left Side Panel Advanced Roadmaps for Jira -\\> Dependencies.\n"
},
{
"author": "Yun Chen",
"body": "got it. Really appreciate for the help, Craig!\n"
}
]
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/how-to-config-link-types-in-roadmap-dependency-management/qaq-p/2604685 | [
"roadmap"
]
|
{
"author": "Alison Clough",
"title": "Default issue type when creating story within heirarchy",
"body": "Is there a way to specify what issue type to use as default when creating a \"story\" within the plan hierarchy. We have a plan that pulls in project data that includes a number of issue types (epics, stories, incidents, bugs, etc.). When clicking the ellipse to create a story under an epic, for example, the issue type defaults to incident, not story. If you remember to change to story, it will remember it during the session. But, if you open the plan back up, it goes back to the default which is Incident. I read another article that suggested to filter the view to only show the desired issue types and that this would remove the option from the selection, but this did not work. Anyone have any other suggestions?\n"
} | [
{
"author": "jengoree",
"body": "This is filed as a bug, for both Cloud and Data Center: \n<https://jira.atlassian.com/browse/JSWSERVER-21925> \n<https://jira.atlassian.com/browse/JSWCLOUD-23338>\n\nYou can add yourself as an affected customer by clicking 'This affects my team'.\n",
"comments": null
},
{
"author": "Irina Mosina _TechTime_",
"body": "Hi [@Alison Clough](/t5/user/viewprofilepage/user-id/2945100)\n\nThat's a very good question and I would think that the order of Issue Types in the Issue Type Scheme would define that, but I don't think it's the case. Let me test it first and perhaps you can check on your end as well. To confirm that you need to be a Jira Admin capable of editing Issue Type Scheme. That's the screen you'd be looking at and it set's the order of issues in the Create dialog normally.\n\n**To get there, as Jira Admin, for to Project Settings, Issues, Types, Actions (top right), Edit**\n\n![IssueTypes.png](https://community.atlassian.com/t5/image/serverpage/image-id/305327i18525E1A393F70C9/image-size/large?v=v2&px=999 \"IssueTypes.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Default-issue-type-when-creating-story-within-heirarchy/qaq-p/2603646 | [
"jira-data-center",
"server"
]
|
{
"author": "Suseendran Rajkumar",
"title": "Api end point for create new object in asset for JSM server",
"body": "we need end point for JSM server for create abjects.\n"
} | [
{
"author": "Manne Kj?rby - ProProces",
"body": "Hi Suseendran.\n\nYou can do it like this\n\nPOST /rest/assets/1.0/object/create\n\n```\n{\n\n \"objectTypeId\": 1,\n\n \"attributes\": [\n\n {\n\n \"objectTypeAttributeId\": 2,\n\n \"objectAttributeValues\": [\n\n {\n\n \"value\": \"Hello\"\n\n }\n\n ]\n\n }\n\n ]\n\n}\n```\n\nThe objectTypeId you can find by looking in browser when you are on a object or by clicking configure on at objecttype.\n\nThe objectTypeAttributeId you can find when you go to a objecttype and click on the Attributes tab, then the first column will show you the id.\n\nBeaware if you are on a older version of assets then the api might look like this instead:\n\n/rest/**insight**/1.0/object/create\n\nYou can find full overview of assets rest api here and what precise api to use depending on your version.\n\n<https://confluence.atlassian.com/servicemanagementserver/assets-rest-api-documentation-1044101761.html>\n",
"comments": [
{
"author": "Suseendran Rajkumar",
"body": "Hi Manne,\n\n```\n{\n\n \"objectTypeId\": 1,\n\n \"attributes\": [\n\n {\n\n \"objectTypeAttributeId\": 2,\n\n \"objectAttributeValues\": [\n\n {\n\n \"value\": \"Hello\"\n\n }\n\n ]\n\n }\n\n ]\n\n}\n```\n\nBut payload i used got error, need exmple payload for create object can you help me for this.\n"
}
]
},
{
"author": "David Bakkers",
"body": "\\[deleted\\]\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Api-end-point-for-create-new-object-in-asset-for-JSM-server/qaq-p/2598552 | [
"api",
"asset-management",
"assets",
"jira-service-management",
"jira-service-management-server",
"rest-api",
"server"
]
|
{
"author": "Karin Biedermann",
"title": "Jira Filter to display Stories in Board cause they are related to an Epic with a specific fixVersion",
"body": "Hi guys\n\nI have a question regarding JQL statements.\n\nI have a Kanban Board which should display all Stories that are related to Epics with a specific fixVersion.\n\nExample:\n\n* Epic a - fixVersion 2404\n * Story aa - no fixVersion\n * Story ab - no fixVersion\n* Epic b - fixVersion 2222\n * Story b - no fixVerison\n* Epic c - fixVersion 2404\n * Story ca - no fixVersion\n\nIn this situation, my filter behind the board should display the stories related to epics with fixVersion 2404. This would mean, I should be able to see Story aa, Story ab and Story ca.\n\nHow can I build a JQL statement, that filters for a specific project and AgileObjects and fixVersion and includes all childissues EVEN if they do not have neither the AgileObjects nor the fixVersion.\n\nI hope I was able to explain that understandable.\n\nThank you for your support\n"
} | [
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@Karin Biedermann](/t5/user/viewprofilepage/user-id/5421115),\n\nwelcome to the community!\n\nUnfortunately, this is trickier than one might think; as a hierarchical query, it would really require some kind of *join* or *subquery*, which isn't available in plain Jira/JQL.\n\nA few directions forward:\n\n* If it's a one-off thing, you could first query the relevant epics, and then use the keys of these epics in a second query, in an \"\"Epic link\" in (KEY-1, KEY-2, ...)\" clause.\n\nIf you want to run your search dynamically, without manually stitching two queries together, you'll need extra tooling:\n\n* You might be able to use [Jira Automation](https://www.atlassian.com/software/jira/features/automation) to propagate epic information down to the epic's children, and then use the respective field(s) on the children to include them into your filter. Obviously, this will add a fair bit of complexity to your system.\n* There's different apps from the [Atlassian Marketplace](https://marketplace.atlassian.com/) that can help with that. First, there's a number of apps that [extend JQL](https://marketplace.atlassian.com/search?query=jql) by additional functions, including hierarchy-related functions.\n* Alternatively, you could try one of the more [hierarchy-focused](https://marketplace.atlassian.com/search?query=hierarchy) apps from the Marketplace. These apps typically have their own ways of figuring out parent/child relationships between issues, and provide more powerful ways of searching through issue hierarchies. I myself work on such an app, in which your use case would be easy to solve - I'll provide more details below.\n\nHope this helps,\n\nBest,\n\nHannes\n",
"comments": [
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Just to expand on the last point, this is how this would look in the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=datacenter&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2597304). Put simply, you'd create a sheet with all issues that are potentially relevant to you, enable the default issue hierarchy (that's just one click), and then use JXL filtering capabilities to narrow down to the issues that you care about:\n\n![epics-by-label.gif](https://community.atlassian.com/t5/image/serverpage/image-id/269305iE8CCBE711F02A567/image-size/large?v=v2&px=999 \"epics-by-label.gif\")\n\n(I'm using labels here, but it would work the same way with any other field.)\n\nOnce you have your list of issues, you can work on these directly in JXL (much like you'd do in e.g. Excel or Google Sheets), trigger various operations in Jira, or export them for further processing.\n\nAny questions just let me know!\n"
},
{
"author": "Karin Biedermann",
"body": "Hi [@Hannes Obweger - JXL for Jira](/t5/user/viewprofilepage/user-id/4289506)\n\nThank you for your response.\n\nI could go with the first option, which would mean some manual work every PI but would be better than have to add fixVersions to every Story.\n\nThe automation would be nice as well but as far as I understand, automations can slow down the project quite a bit if there is a lot of load on it already. Do you know more about that?\n\nAnother app is probably not possible for me.\n\nKind regards\n\nKarin\n"
},
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@Karin Biedermann](/t5/user/viewprofilepage/user-id/5421115)\n\nI'm not an Automation expert myself, but maybe [this](https://community.atlassian.com/t5/Jira-Software-questions/Automation-Add-parent-component-to-any-child-issues/qaq-p/2409051) could be a starting point?\n\nBest,\n\nHannes\n"
},
{
"author": "Karin Biedermann",
"body": "thank you! Will try it out!\n"
}
]
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Jira-Filter-to-display-Stories-in-Board-cause-they-are-related/qaq-p/2597304 | [
"server"
]
|
{
"author": "Rob Horan",
"title": "Has Advanced Roadmaps been rebranded?",
"body": "References to Advanced Roadmaps seem to show Advanced Planning now, but I cannot find an official rebranding statement.\n"
} | [
{
"author": "Rob Horan",
"body": "Sorry, I can't delete this question. I found the answer.\n\n<https://community.atlassian.com/t5/Advanced-planning-articles/Plans-an-advanced-planning-feature-in-Jira-Premium/ba-p/2523405>\n",
"comments": [
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Awesome. There was a similar article I posted above for you.\n"
},
{
"author": "Matt Doar",
"body": "I think the feature is still named Advanced Roadmaps in Data Center though\n"
}
]
},
{
"author": "Joseph Chung Yin",
"body": "[@Rob Horan](/t5/user/viewprofilepage/user-id/853604) -\n\nGlad you found the posting. In Data Center env, it is still named as Advance Roadmaps for Jira. However, the top menu navigation bar, it has been named as \"Plans\" for the longest time for a while now.\n\n![2024-02-02_15-20-26.png](https://community.atlassian.com/t5/image/serverpage/image-id/304121i7C308BCFBA48EB01/image-size/large?v=v2&px=999 \"2024-02-02_15-20-26.png\")\n\nBest, Joseph Chung Yin\n\nJira/JSM Functional Lead, Global Technology Applications Team\n\nViasat Inc.\n",
"comments": [
{
"author": "Rob Horan",
"body": "I just assumed that's where plans were found, not that the product had been renamed.\n\nAs you mentioned, in DC the name has stuck, and yet \"Plans\" is still in the nav bar.\n\nWhat I'm trying to say is what's in the nav bar doesn't equate to branding.\n"
}
]
},
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hi [@Rob Horan](/t5/user/viewprofilepage/user-id/853604) , \n\nAdvanced Roadmaps is indeed Advanced Planning. I wasn't able to find an \"official announcement\" on their site about the rebranding either. \n\n**However, this post from the Atlassian Team about Advanced Planning on Oct 10, 2023, comes close** <https://community.atlassian.com/t5/Advanced-planning-articles/Advanced-planning-in-Jira-Software-Premium-What-s-new-and-what-s/ba-p/2470423> \n\n<br />\n\nP.s Here's one of the last instances where I saw a mention of Advanced Roadmaps: <https://www.atlassian.com/software/jira/guides/advanced-roadmaps/tutorials#create-a-plan-in-advanced-roadmaps> \n\nGood question, \n\nMichael\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Has-Advanced-Roadmaps-been-rebranded/qaq-p/2597633 | null |
{
"author": "Chuck Oleary",
"title": "Setting Teams",
"body": "In Agile development an Epic is just a large story that cannot be completed in an iteration. \nWhere I work an Epic is also a bucket of work that 2 or more teams will work on to complete it. Team team will have stories that roll up to the Epic. The same for an initiative. \n\nCurrently we use a multi-select custom field to chose more than one team, but oftentimes people do not set both Team and the custom field. \n\nIt would be very helpful is we could allow Epics and above to allow multi teams selections, but story and below only allows single team selection. \n\nI'll attach a picture that illustrates my thinking. \n![JiraTeamHeirarchy.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/303620iAAD3BC78DFCE783B/image-size/large?v=v2&px=999 \"JiraTeamHeirarchy.jpg\")\n"
} | [
{
"author": "Joseph Chung Yin",
"body": "[@Chuck Oleary](/t5/user/viewprofilepage/user-id/4753365) -\n\nHi Chuck:\n\nCan you clarify the following? - Currently we use a multi-select custom field to chose more than one team, but oftentimes people do not set both Team and the custom field.\n\nWhat do you mean by a multi-select custom field if you are referring to the Team field provided from Advanced Roadmap for Jira components?\n\nIf users are not setting those fields properly, you can definitely setup Validator (i.e. via WF customization - at issue creation to enforce those fields to be populated before an issue can be created). Lastly, if you are referring to limiting field options (multi-select versus single select option) based on issue type, then it has to be two different fields. However, if using the same multi-select field, then it can be done via user training to guide them that they should be selecting only one option for the team field instead of trying to select multiple options.\n\nHope this helps.\n\nBest, Joseph Chung Yin\n\nJira/JSM Functional Lead, Global Technology Applications Team\n\nViasat Inc.\n",
"comments": [
{
"author": "Chuck Oleary",
"body": "On Epics and above we need to assign more than 1 team to those tickets, so we created a custom field in Jira, called \"Teams\". We needed to do this because the built in Jira field of \"Team\" will only allow one team to be set.\n\nSo for stories that are worked by only 1 team it would we would set the Team.\n\nFor for larger Initiatives or Epics many teams will have be assigned to work on them.\n"
}
]
}
]
| https://community.atlassian.com/t5/Advanced-planning-questions/Setting-Teams/qaq-p/2594968 | [
"advanced-roadmaps",
"cloud",
"plan"
]
|
{
"author": "Philamon Hemstreet",
"title": "Modify Jira Fields with iOS Shortcuts Always Fails",
"body": "I am trying to make some rudimentary personal automations for myself using Jira, and Shortcuts on iOS.\n\nI am able to get values for any Jira field no problem. I am able to create tasks no problem.\n\nHowever, when I try and modify any fields on a task, i get the same error pictured below. I can find no documentation for Jira's integration with Shortcuts on iOS. Anyone have any documentation or pointers on how to get this to work?\n\n![IMG_9773.PNG](/t5/image/serverpage/image-id/140307i65967F6FA3745A21/image-dimensions/210x455?v=v2 \"IMG_9773.PNG\")![IMG_9775.PNG](/t5/image/serverpage/image-id/140308i4A4C61003511654D/image-dimensions/210x454?v=v2 \"IMG_9775.PNG\")\n"
} | [
{
"author": "Brant Schroeder",
"body": "[@Philamon Hemstreet](/t5/user/viewprofilepage/user-id/4364908) I would suggest reading this and posting your question on this thread <https://community.atlassian.com/t5/Jira-Mobile-and-Desktop-Apps/Feature-sneak-peek-Create-Jira-shortcuts-using-Apple-s-Shortcuts/ba-p/1342466>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Modify-Jira-Fields-with-iOS-Shortcuts-Always-Fails/qaq-p/1673612 | [
"cloud",
"ios",
"jira-software",
"jira-software-cloud",
"mobile",
"shortcut"
]
|
{
"author": "Steve Koinm",
"title": "Sidebar view for Jira Cloud for Mac",
"body": "I would love to be able to use the Sidebar View to work on my Tasks in Jira Cloud for Mac. I work on very large format monitors and I have a ton of space so I don't need a dialog box covering up other things I'm working on. I can actually work faster when I can see everything at once. Any way to get that Sidebar feature that the website has on the Mac client?\n"
} | [
{
"author": "Ang?lica Luz",
"body": "Hello [@Steve Koinm](/t5/user/viewprofilepage/user-id/3739046),\n\nThank you for reaching out to Atlassian Community!\n\nTesting the Jira Cloud for Mac app here, I can see that there is no option to select to view tickets in the sidebar or dialog. It's by default to view in Dialog mode on a Board and on the Backlog, it open in the Sidebar.\n\nBased on your request, I created a feature request suggesting this improvement:\n\n* [Ability to \"Open issues in sidebar\" when using Jira Cloud for Mac](https://jira.atlassian.com/browse/JRACLOUD-76502)\n\nPlease, click on vote and also watch to receive updates about the feature.\n\nKind regards, \nAng?lica\n",
"comments": [
{
"author": "Steve Koinm",
"body": "Thanks Ang?lica! I would go upvote that, but the link above does not work. I actually do not see anywhere to put feature requests for the Mac Client. And there are no items that begin with COMM. Perhaps that project is not available for the public, or just me ;-).\n"
},
{
"author": "Ang?lica Luz",
"body": "Hi Steve,\n\nSorry, I added the wrong link. Instead of adding the feature request, I added a community internal ticket.\n\nI edited it now and you will be able to see the details.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Sidebar-view-for-Jira-Cloud-for-Mac/qaq-p/1671805 | [
"cloud",
"jira-software",
"jira-software-cloud",
"mac"
]
|
{
"author": "geekykayaker",
"title": "Missing Reoder Icon in Kanban Backlog",
"body": "This page:\n\n<https://support.atlassian.com/jira-cloud-ios/docs/work-in-a-jira-cloud-project-on-an-iphone/>\n\nDescribes how it Is possible to re-order a backlog from the iOS app.\n\nWhen I go to my backlog I see exactly what is in the picture, but no \"Reorder Icon\" on my issues.\n\nAlso, when I swipe left, it only gives me the choice to move to the Board, when from the text on the above page it suggests that \"Top of Backlog\" and \"Bottom of Backlog\" should be options.\n\nThis seems like an App bug to me, unless anyone has any other ideas why it's not working?\n\nThanks\n"
} | [
{
"author": "Hannah McKenzie",
"body": "Hi [@geekykayaker](/t5/user/viewprofilepage/user-id/2412800),\n\nIf you open the same project via your web browser, do you have the same problem? If you do, then it may be because the project's admin has set up a permissions scheme whereby permission is required to rank issues in the backlog. If you *are*able to rearrange issues via web, then it may be a bug within the app. Please let me know how you go.\n",
"comments": [
{
"author": "geekykayaker",
"body": "On a desktop browser, everything works as expired, I have no problem re-ordering.\n"
},
{
"author": "Hannah McKenzie",
"body": "Thanks for letting me know, [@geekykayaker](/t5/user/viewprofilepage/user-id/2412800). I've passed this onto the team, and they're going to investigate to see what's going on.\n"
},
{
"author": "Hannah McKenzie",
"body": "Hi [@geekykayaker](/t5/user/viewprofilepage/user-id/2412800), unfortunately we can't seem to locate the error you're describing. To investigate further, the Support team will need permission to access your project. Could you please [submit a ticket here](https://support.atlassian.com/contact/#/) and the Support team can investigate further for you.\n\nPlease let me know if you experience any further problems.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Missing-Reoder-Icon-in-Kanban-Backlog/qaq-p/1669324 | [
"cloud",
"jira-cloud"
]
|
{
"author": "David Hudson",
"title": "Cannot View Remaining Hours",
"body": "I am trying to edit tasks to change the remaining hours. But this does not seem to be an option I can choose on the mobile app. Am I unable to view all issue options via this means?\n"
} | [
{
"author": "Ang?lica Luz",
"body": "Hello [@David Hudson](/t5/user/viewprofilepage/user-id/1579044),\n\nThank you for reaching out to Atlassian Community!\n\nTesting on my Android mobile, I can see the Time Tracking with the log and remaining.\n\n![Screen Shot 2021-04-13 at 17.47.19.png](https://community.atlassian.com/t5/image/serverpage/image-id/138540iAA714807F61DA55C/image-dimensions/214x441?v=v2 \"Screen Shot 2021-04-13 at 17.47.19.png\") ![Screen Shot 2021-04-13 at 17.47.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/138541iD1CF9EF46B45FCCD/image-dimensions/214x442?v=v2 \"Screen Shot 2021-04-13 at 17.47.59.png\")\n\nThe field that doesn't show information is the Original estimate, but checking on the web version, the Original estimate has the same value I added on the Time estimate.\n\nDo the fields show normally in the web version?\n\nIs it happening on a next-gen or a classic project?\n\nKind regards, \nAng?lica\n",
"comments": [
{
"author": "David Hudson",
"body": "Fields show normally on web version. There is a remaining estimate that I am able to edit. We are still using classic projects.\n\nNeither time tracking nor remaining estimate show up on my iPad. While time tracking does show on the iOS version on iPhone, it does not allow you to edit the remaining time.\n"
},
{
"author": "Ang?lica Luz",
"body": "The fields have different names in mobile and web versions.\n\nI tested here and the Remaining Estimate is the same as Time Estimate.\n\nThe Time Estimate can be changed (at least on the Android version) and it will reflect on the web version as that the Remaining Estimate was changed.\n\nOn the screenshot below, I changed the Time Estimate on the mobile, and the other screenshot shows on the Activity Stream on the web version that the Remaining Estimate was changed.\n\n![Screen Shot 2021-04-14 at 10.25.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/138618iFB293AF1EBC8C00D/image-size/large?v=v2&px=999 \"Screen Shot 2021-04-14 at 10.25.46.png\")\n\n![Screen Shot 2021-04-14 at 10.25.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/138619i69731FE55CD18A3C/image-size/large?v=v2&px=999 \"Screen Shot 2021-04-14 at 10.25.59.png\")\n\n![Screen Shot 2021-04-14 at 10.22.38.png](https://community.atlassian.com/t5/image/serverpage/image-id/138620iCBD1ED90F66EB7C5/image-size/large?v=v2&px=999 \"Screen Shot 2021-04-14 at 10.22.38.png\")\n\nAre you using the same account on web and mobile version? I'm asking because there are permissions specific for Time tracking, so in case you are using different accounts, it would be important to check if the account has these permissions.\n\nI'm escalating this question to the mobile team because I don't have iPad and iPhone to test here. Once I have an update, I'll post it here.\n"
},
{
"author": "David Hudson",
"body": "Thank you for checking. It is concerning they are the same name on mobile. We never change the original estimate as we use that to determine scope creep and better estimating for future tasks. But we do change the Remaining so that we can manage developer hours for the sprint.\n"
},
{
"author": "Ang?lica Luz",
"body": "Hi David,\n\nI received a response from our mobile team and they said that the field is part of the Time Tracking field.\n\n![Screen Shot 2021-04-16 at 09.21.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/139001i7E181AE3E929BEA0/image-dimensions/280x383?v=v2 \"Screen Shot 2021-04-16 at 09.21.50.png\")\n\nUsing the web version, please go to Project settings \\> Issue layout and then click on \"Edit layout\" and confirm if the Time Tracking is under Context fields for all issue types.\n"
},
{
"author": "David Hudson",
"body": "I have updated the layout. The problem is that it does not show the currently remaining. So, while it does enable me to edit it, why does it show as \"Calculate Automatically\" rather than just show me what the current remaining is?\n\n![Screen Shot 2021-04-16 at 7.42.43 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/139005i246AF10D1B2C62F8/image-size/large?v=v2&px=999 \"Screen Shot 2021-04-16 at 7.42.43 AM.png\")\n"
},
{
"author": "Ang?lica Luz",
"body": "Thank you for the screenshot, David.\n\nIt shows by default the \"Calculate automatically\" in case you don't want to add a new estimate, but you need to click on it to edit the Remaining Estimate.\n\nI recorded a gif of the test I made on the Jira Cloud for Mac app today:\n\n* <https://share.getcloudapp.com/8Lubop9E>\n\nPlease, take your time to test and let us know if you face any issues.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Cannot-View-Remaining-Hours/qaq-p/1660037 | [
"cloud",
"mobile"
]
|
{
"author": "Evan Gilner",
"title": "Jira for iOS - Request - Ability to Move Issue to a Different Project (i.e Change Issue Key)",
"body": "Hi, the title basically says it all but it would be extremely beneficial for myself and my team if the ability to move requests to different projects as needed could be developed for Jira Mobile (I use iOS).\n\nIf implemented (along with the bug fix to allow for Request Types to be edited which I've been told is coming), I would be able to use Jira for iOS for the vast majority of my JSD work, which would be awesome!\n\nThanks,\n\nEvan\n\n(posted this in the wrong place before sorry)\n"
} | [
{
"author": "Gonchik Tsymzhitov",
"body": "Hi!\n\nCould you share your use case, please?\n\nMaybe product management team will be happy to read about that\n",
"comments": [
{
"author": "Evan Gilner",
"body": "This would be for tickets accidentally escalated to the wrong queue. Our end users submit tickets to the IT queue, and based on the nature of the issue, I will escalate it to either the DEV, ERP, or SYS queue. However sometimes a ticket is later deemed to belong to belong to a queue different from the one it was escalated to, and so on Jira (web) I will move the issue to the correct Project, i.e. I will change the Issue Key. \n\nThe inability to edit this on Jira Mobile is disappointing, though not as much as the inability to edit the Issue Type, where for example we have \"Problem\", \"Feature Request\", \"Functionality Question/Request\", etc. is actually of greater concern, as this field needs changed far more often as it is defined by the user in the initial IT ticket that they submit. I will put in a separate request for this, I had meant to do so first as I would much rather see the ability to edit the Issue Type field on Mobile added first.\n"
},
{
"author": "Hannah McKenzie",
"body": "Thanks for your feedback [@Evan Gilner](/t5/user/viewprofilepage/user-id/3978296),\n\nI believe you've received the fix for the request-type change? Moving issues between projects, however, is unfortunately not something on our roadmap for feature implementation. Moving them between queues can be done, but not (at this stage) between projects. We'll continue taking on-board feedback, though. We highly value your thoughts and suggestions.\n\nKeep up the great work!\n"
},
{
"author": "Evan Gilner",
"body": "Hi [@Hannah McKenzie](/t5/user/viewprofilepage/user-id/1164576),\n\nThanks for the reply! You are correct, I am now able to edit the Request Type on Jira for iOS, however I am still unable to edit the Issue Type, which I somehow did not realize at the time I made my post about the Request Type not being editable. See screenshot:\n\n![206A6313-E67C-49AB-B8E1-2ADF7A1BA0C7.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/140460iCC0B58369D34709E/image-size/large?v=v2&px=999 \"206A6313-E67C-49AB-B8E1-2ADF7A1BA0C7.jpeg\")\n\n<br />\n\nI know this post was regarding the ability to move issues into different projects but if you are not currently planning on implementing that is fine. It is actually far less important to me and my company than the ability to edit the Issue Type. My mistake for not creating a separate post about that issue; if you would like me to do so I certainly can. \n"
},
{
"author": "Hannah McKenzie",
"body": "Hi [@Evan Gilner](/t5/user/viewprofilepage/user-id/3978296), are you able to edit the same project's issue type via web? If yes, then that may be a bug in the app. Let me know, and I'll pass it onto the team so they can investigate asap.\n"
},
{
"author": "Evan Gilner",
"body": "[@Hannah McKenzie](/t5/user/viewprofilepage/user-id/1164576) Yes, I am able to do so via the web. For some reason the functionality does not work within any of our projects on Jira for iOS. As you can see there is no \"\\>\" to the right of the 'Issue Type' line, and tapping it does nothing.\n"
},
{
"author": "Hannah McKenzie",
"body": "[@Evan Gilner](/t5/user/viewprofilepage/user-id/3978296) hmm that's odd indeed! I have passed it onto the team and they're going to check it out asap. Thanks for letting us know, and apologies for the inconvenience!\n"
},
{
"author": "Hannah McKenzie",
"body": "[@Evan Gilner](/t5/user/viewprofilepage/user-id/3978296) When you edit the issue type via web, are you doing it by clicking on the issue type icon next to the issue key? Or is it by a different method, such as selecting 'Move' from the dropdown menu?\n"
},
{
"author": "Evan Gilner",
"body": "Thank you I appreciate it! I am able to edit the Issue Type on web via either clicking in the Issue Type field on the right hand side of the screen, or via 'move' in the drop down menu.\n"
},
{
"author": "Hannah McKenzie",
"body": "[@Evan Gilner](/t5/user/viewprofilepage/user-id/3978296) To make sure I understand, is this via the backlog, when you select an issue and the issue's details appear in a panel on the right of the screen? That's where you're able to select the issue type icon and edit it?\n"
},
{
"author": "Evan Gilner",
"body": "My apologies, I'm not sure what screen you're referring to when you talk about the backlog, are you talking about the alternate search view where you can scroll through your results on the left side and see your selected issue on the right side (like in an email app)?\n\n<br />\n\nAnyways it seems like I misspoke, and there is actually no 'Issue Type' field exposed (or able to be exposed I believe) within the Issue form fields on the right side of the Issue View. To change this I must select 'Move' from the 3-dot menu where you are also able to move the Issue to a different Project.\n"
},
{
"author": "Hannah McKenzie",
"body": "Hi [@Evan Gilner](/t5/user/viewprofilepage/user-id/3978296), that's my mistake, I'm mixing up Jira Service Management with Jira Software (hence the reference to a backlog!). Apologies. So it seems in this case, the field has been configured to *not* be editable, however even when the field is configured that way, you can still 'move' an issue and simultaneously change the issue type; that's not a bug. Hope that clears things up :smile:\n\nThanks again for the great feedback! Let me know if you have any other concerns.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Jira-for-iOS-Request-Ability-to-Move-Issue-to-a-Different/qaq-p/1672736 | [
"cloud",
"jira-service-management"
]
|
{
"author": "Patrick Marth",
"title": "Restriction level for comments in the Jira macOS Desktop App",
"body": "Is there a way to restrict the level for comments in the app like in the web version? I searched the whole app and found no way to do this.\n"
} | [
{
"author": "Mohamad Alhajj - Infosysta",
"body": "While Atlassian has phased out their official desktop app, we're excited to introduce [Desktop App for Jira](https://marketplace.atlassian.com/apps/1232960)-- which brings back the convenience of desktop usage with enhanced features!\n\nYou can restrict the level for comments using the lock icon as below:\n\n![Screenshot 2024-07-30 084738.png](https://community.atlassian.com/t5/image/serverpage/image-id/338719i42EC4896755F81D0/image-size/large?v=v2&px=999 \"Screenshot 2024-07-30 084738.png\")\n",
"comments": null
},
{
"author": "Carlos Faddul",
"body": "Hello [@Patrick Marth](/t5/user/viewprofilepage/user-id/4336962)\n\nUsing Jira Cloud, it is currently not possible to restrict operating systems and or browsers from accessing. \nIt may be that in the future there will be some feature for that. \nIn the Datacenter version, using some customization it may be possible to accomplish this.\n",
"comments": [
{
"author": "Patrick Marth",
"body": "No its not about operating systems or browsers. In the web version of the jira instance I can restrict comments to usergroups. When I access the same jira instance with the app can't find any possibilities to do the same. ![Bildschirmfoto 2021-04-06 um 21.33.01.png](https://community.atlassian.com/t5/image/serverpage/image-id/137666iAACA4764A29100A1/image-size/large?v=v2&px=999 \"Bildschirmfoto 2021-04-06 um 21.33.01.png\")![Bildschirmfoto 2021-04-06 um 21.36.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/137667i463E4A7AB6696E46/image-size/large?v=v2&px=999 \"Bildschirmfoto 2021-04-06 um 21.36.58.png\")\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Restriction-level-for-comments-in-the-Jira-macOS-Desktop-App/qaq-p/1656604 | [
"cloud",
"desktop",
"jira-software",
"jira-software-cloud",
"mac"
]
|
{
"author": "bee",
"title": "Attach screen recording as GIF to JIRA",
"body": "Hi, i am wondering what is the best tool to do screen recording and be able to attach to JIRA issue as GIF. I've seen my ex team mate did it but unfortunately he's no longer in the company.\n\nThanks.\n"
} | [
{
"author": "G subramanyam",
"body": "Hi [@bee](/t5/user/viewprofilepage/user-id/3720749) welcome to the Atlassian Community.\n\nThe Jira has an inbuilt feature to record. The detailed steps about the feature usage on this link:\n\n*<https://community.atlassian.com/t5/Jira-Mobile-and-Desktop-Apps/New-feature-Record-your-screen-in-real-time-with-Jira-Cloud-for/ba-p/1335231>*\n\nI heard their are market place tools for recording and attach, I haven't tried personally. You may check this link if it helps:\n\n*[https://marketplace.atlassian.com/apps/1222135/video-annotation-mobile-capture?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/1222135/video-annotation-mobile-capture?hosting=cloud&tab=overview)*\n\nIf my post address your query, kindly click \"accept answer\".\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Attach-screen-recording-as-GIF-to-JIRA/qaq-p/1631447 | [
"cloud",
"jira-software",
"jira-software-cloud"
]
|
{
"author": "Nobom Carmen Magwaxaza",
"title": "I want jira 101 because I my password be resetted on Elite",
"body": "I need to me pass word on Elite be changed\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Could you explain what this has to do with Jira?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/I-want-jira-101-because-I-my-password-be-resetted-on-Elite/qaq-p/1600080 | [
"mobile"
]
|
{
"author": "Evan Gilner",
"title": "Jira Mobile - ?Cannot edit Request Type. Contact your admin for details.?",
"body": "Hi, I swear I used to be able to edit the Request Type for issues, but now that functionality seems to have been disabled for Jira Mobile - it still works just fine on the web. I've talked with our lead system admin who says he didn't touch any settings related to Jira Mobile and I've looked all over in the Project settings, Admin settings, etc. but so far I haven't found any setting that re-enables this. \n\n![25889FD8-DF91-4D5E-BD23-C9FB73A3B54F.jpeg](/t5/image/serverpage/image-id/137282iD71A8F47AD13F187/image-size/large?v=v2&px=999 \"25889FD8-DF91-4D5E-BD23-C9FB73A3B54F.jpeg\")\n"
} | [
{
"author": "Hannah McKenzie",
"body": "[@Evan Gilner](/t5/user/viewprofilepage/user-id/3978296) Hi Evan, it seems you've discovered a bug in the app! Thanks for letting us know, we're working to get that fixed ASAP.\n\nNormally, some request types cannot be edited (if, for example, the admin has set up the project in a certain way). But in this case, since you can edit via web, this is a bug.\n\nThe fix for this will be available in the next release, which is scheduled to roll out from the 19th April 2021.\n\nThanks again. Keep up the great work!\n",
"comments": [
{
"author": "Evan Gilner",
"body": "Glad to help Hannah!\n\nDo you know when this update will be available via TestFlight for iOS? I'm eager to test it!\n"
},
{
"author": "Hannah McKenzie",
"body": "[@Evan Gilner](/t5/user/viewprofilepage/user-id/3978296) If you've signed up to be a beta tester, you may get access to the release a few days earlier (potentially the 16th). It's great to hear you're looking forward to it! Thanks for providing feedback.\n"
},
{
"author": "Simone Longoni",
"body": "Any plan to fix this bug?\n\nWe are experiencing the issue on multiple fields on Classic project (while on Next Gen works fine).\n\n<br />\n\nThanks!\n"
},
{
"author": "Hannah McKenzie",
"body": "[@Simone Longoni](/t5/user/viewprofilepage/user-id/1457004) Hi Simone,\n\nThe fix for this will be available in the next release, which is scheduled to roll out from the 19th April 2021.\n"
},
{
"author": "Evan Gilner",
"body": "[@Hannah McKenzie](/t5/user/viewprofilepage/user-id/1164576) [@Simone Longoni](/t5/user/viewprofilepage/user-id/671287) Ive just updated to the latest version, 128, from TestFlight, and can confirm the issue is now resolved!!! I can finally edit the Request Type now. See screenshot:\n\n![6A81E9D2-B34D-4671-89EB-65450C569FF4.png](https://community.atlassian.com/t5/image/serverpage/image-id/138883i5E28DC0520D66EC7/image-size/large?v=v2&px=999 \"6A81E9D2-B34D-4671-89EB-65450C569FF4.png\")Thank you!\n"
},
{
"author": "Hannah McKenzie",
"body": "[@Evan Gilner](/t5/user/viewprofilepage/user-id/3978296) Excellent to hear! Thanks again for letting us know about the bug.\n"
},
{
"author": "G?bor Koll?r",
"body": "Hi Hannah,\n\nwe are experiencing the same issue. Can not change the Issue type/Request type in iOS nor on Android, and the issue is the same in the macOS Jira app. Nor the service desk team members nor the admins can not change it so I think it should not be a permission related issue. Or it is? :)\n\nWe are using a Customer service management company-managed project template.\n\nThanks for your help to find the proper setting in advance.\n\nBest regards,\n\nGabor\n"
},
{
"author": "Hannah McKenzie",
"body": "Hi [@G?bor Koll?r](/t5/user/viewprofilepage/user-id/4670006), if you open this same project via your web browser, are you able to edit the request type?\n"
},
{
"author": "G?bor Koll?r",
"body": "Hi Hannah,\n\nyes, it is editable in a web browser.\n"
}
]
},
{
"author": "Stefano Galli",
"body": "Hi Jira Team,\n\ni'm experiencing the same problem on the mac desktop app, despite having updated to the latest version. In particular, i can't edit story points and reporter fields. \nIf i create a new story, i can't set the story points field because is not present.\n\nOn Next Gen everything works fine, the problem seams related only on Classic project, as stated by my coworker [@Simone Longoni](/t5/user/viewprofilepage/user-id/1457004)\n\ni'm running on mac os catalina, version 10.15.7\n\n![Screenshot 2021-04-14 at 12.03.19.png](https://community.atlassian.com/t5/image/serverpage/image-id/139264i22D23696300D45AD/image-size/large?v=v2&px=999 \"Screenshot 2021-04-14 at 12.03.19.png\")![Screenshot 2021-04-14 at 12.12.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/139263i92D2CC187FEB123A/image-size/large?v=v2&px=999 \"Screenshot 2021-04-14 at 12.12.12.png\")\n\nThanks for your support!\n",
"comments": [
{
"author": "Hannah McKenzie",
"body": "Hello [@Stefano Galli](/t5/user/viewprofilepage/user-id/3587984),\n\nIf you open this same project via your web browser, are you able to edit story points and the reporter field?\n\nIf not, the project's admin may have set up a permissions scheme whereby permission is required to edit those fields.\n\nHowever, if you *can*edit those same fields in the same project via web, then you may have uncovered a bug for us. Please let me know if this is the case, and I'll work to get it fixed asap.\n\nThanks for reaching out!\n"
}
]
},
{
"author": "Brant Schroeder",
"body": "[@Evan Gilner](/t5/user/viewprofilepage/user-id/3978296)\n\nWhat type of project is this on company-managed or team-managed service desk? Also for that issue type is their other request types it can be changed to?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Jira-Mobile-Cannot-edit-Request-Type-Contact-your-admin-for/qaq-p/1655029 | [
"cloud",
"jira-software",
"jira-software-cloud"
]
|
{
"author": "Mirjam Smit",
"title": "Actuele sprint veranderd in 'ios backlog 2020' hoe kan dat",
"body": "Hallo,\n\nOnze actieve sprint is omgezet naar een map 'ios baclog 2020' en de actieve sprint was verdwenen. Hoe kan dat?\n"
} | [
{
"author": "Dirk Ronsmans",
"body": "Dag Mirjam,\n\nHeb je soms iets meer informatie over wat er juist gebeurd is? Eventueel een screenshot die het wat verduidelijkt?\n\nDat iets automatisch zomaar zou veranderd is lijkt me bizar.\n",
"comments": [
{
"author": "Mirjam Smit",
"body": "Hoi, ik heb geen screenshot gemaakt. Alle storys die in de actieve sprint stonden, vond ik terug in map 'ios backlog 2020', ik heb de naam aangepast en de sprint weer gestart. De storys stonden ook weer keurig in de juiste lane.\n\nVerder geen aandacht mee aan besteed, ik vond het gewoon raar en dacht toen aan deze community.\n"
},
{
"author": "Dirk Ronsmans",
"body": "Zelf zegt het me niet onmiddellijk iets.\n\nMoest het toch nog eens voorvallen (laat ons hopen van niet) dan kan je best toch even een screenshot nemen.\n\nAls je dan hier een post doet misschien ook even best in het Engels dan ga je een breder publiek bereiken :)\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Actuele-sprint-veranderd-in-ios-backlog-2020-hoe-kan-dat/qaq-p/1570062 | [
"cloud",
"jira-software",
"jira-software-cloud"
]
|
{
"author": "tejas vansh",
"title": "Working On Jira From Mobile Devices?",
"body": "Our sales team travels a lot and are struggling with Jira on their mobile devices. We use Hipchat and send push notifications. However Jira mobile on chorme does not support workflow and the full desktop mode is difficult to navigate.\n\nHas anyone had success with mobile apps? I have tried most of them and found that mobility is the best but when we run trials most users don't even use it. Should there just be the expectation that if your using Jira you will need to be at a laptop?\n\nHow do you accommodate users that do a lot of traveling?\n\n<https://jiofilocalhtml.co.in/> \n<https://19216881.link/> \n<https://router-network.uno/>\n"
} | [
{
"author": "Carlos Khatchikian",
"body": "Hi [@tejas vansh](/t5/user/viewprofilepage/user-id/4179837) , I am Manager of the Jira Mobile Apps shipped by Atlassian.\n\nWe have a lot of functionality that will help your teams on the go.\n\nPlease visit: <https://www.atlassian.com/software/jira/mobile-app>\n\nAnd you can leave feedback in the app that we read it constantly.\n\nThanks!\n",
"comments": null
},
{
"author": "Zoryana Bohutska _SaaSJet_",
"body": "Hi [@tejas vansh](/t5/user/viewprofilepage/user-id/4179837)\n\nAs for me, the best is the native[Jira mobile app.](https://www.atlassian.com/software/jira/mobile-app)\n\nAlso if someone from your team likes voice tools, they can try another app [JIVA: Jira Intelligent Virtual Assistant](https://marketplace.atlassian.com/apps/1222274/jiva-voice-assistant-for-jira?utm_source=Atlassian_Community&utm_medium=Comments&utm_campaign=Jiva)\n\nit lets create issues by voice only.\n\nHope it will help\n\nRegards\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Working-On-Jira-From-Mobile-Devices/qaq-p/1556554 | [
"cloud",
"jira"
]
|
{
"author": "David Kuster",
"title": "How do i see epic on jira android app",
"body": "Hi there i am sing the andriod jira app and its not possible to add an epic, weithin the webversion no problem. As soon as I added an epic here it is also shown within the app, but I am not able to change from task to epic within the app.\n"
} | [
{
"author": "Soumyadeep Mandal",
"body": "Hi [@David Kuster](/t5/user/viewprofilepage/user-id/4114345) ,\n\nWelcome to the community!\n\nYou can follow up this documentation <https://support.atlassian.com/jira-cloud-android/docs/work-in-a-jira-cloud-project-on-an-android-device/>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/How-do-i-see-epic-on-jira-android-app/qaq-p/1512976 | [
"android",
"cloud",
"epic",
"jira",
"mobile"
]
|
{
"author": "Fareed Baksh",
"title": "Trello email notifications",
"body": "hi\n\ndoes anyone know how to set each card in Trello to send an email when my card/project \"moves\" from one column to another--\n"
} | [
{
"author": "Gonchik Tsymzhitov",
"body": "Hi!\n\nYou can do via butler\n\n<https://help.trello.com/article/1198-an-intro-to-butler>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Trello-email-notifications/qaq-p/1536535 | [
"email",
"mobile",
"trello"
]
|
{
"author": "MICHAEL",
"title": "When using the Jira Cloud Mobile app, users are unable to change the Assignee field.",
"body": "When using the Jira Cloud Mobile app, users are unable to change the Assignee field. We are able to change the Assignment group and other fields. Just the one field is having an issue. The fields work fine when accessing the website of desktop app. This is only happening on the Mobile app. I was using version 65.0.504 of the app on Android 9.\n"
} | [
{
"author": "Fadoua",
"body": "[@Michael Q. Terry](/t5/user/viewprofilepage/user-id/4203677)\n\nDid you try other iOS? Just to make sure it is not the mobile operating system.\n\nBest,\n\nFadoua\n",
"comments": [
{
"author": "MICHAEL",
"body": "Thanks for Replying. When we use an Iphone (10X) the field doesn't even show up.\n"
},
{
"author": "Fadoua",
"body": "[@Michael Q. Terry](/t5/user/viewprofilepage/user-id/4203677) please click [here](https://support.atlassian.com/contact/#/) then submit a request to Atlassian. It seems like a bug with the Mobile application.\n\nBest,\n\nFadoua\n"
},
{
"author": "leecollings",
"body": "The bug is still present and it's doing my head in!\n"
},
{
"author": "Tom Bond",
"body": "Yes, same here. Makes it very difficult to triage a queue on my iPad!\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/When-using-the-Jira-Cloud-Mobile-app-users-are-unable-to-change/qaq-p/1564915 | [
"cloud",
"jira",
"mobile"
]
|
{
"author": "Maksym",
"title": "Stuck on joining site on JIRA Cloud iOS",
"body": "I am unable to log in to the mobile app, it either can't find my site or gets stuck at the \"joining site\" screen.\n\n* I once got a message saying that there was an issue logging me in that asked me to send feedback by shaking the phone, which didn't work.\n* I've cleared safari website data for atlassian.com and atlassian.net.\n* I'm logging in through my work google account.\n* I've reinstalled the app several times.\n* Device: iOS 14 iPhone Xs\n\nI'll be grateful for any help.\n"
} | [
{
"author": "Chitra Nagdeo",
"body": "Hi [@Dan Breyen](/t5/user/viewprofilepage/user-id/5086375) [@Maksym](/t5/user/viewprofilepage/user-id/4114046)\n\nIf I understand correctly, the Jira mobile app works fine for agents, but end users (customers) cannot log in because it prompts them to create a new site. Is that correct?\n\nIf YES, the only option for customer accounts (non-agents, users without a license) on mobile devices is to use the browser to access the portal. Customers are not able to use the mobile app. It doesn't have a customer portal available. Please refer feature request/suggestion logged [As a customer, I want to use the Customer Portal on a native mobile app.](https://jira.atlassian.com/browse/JSDCLOUD-9763)\n\nRegards\n\nChitra Nagdeo\n\nJira Support Team\n",
"comments": null
},
{
"author": "Ang?lica Luz",
"body": "Hello [@Maksym](/t5/user/viewprofilepage/user-id/4114046),\n\nWelcome to Atlassian Community!\n\nI can see that your account (the one used here in community) is not associated with any Jira site. I'm not sure if your question is related to this account or not.\n\nAre you able to log in normally using a computer?\n\nAs per I could understand, this is happening both on Jira mobile app and using the mobile browser, is that correct?\n\nHave you tried to log in using Chrome?\n\nRegards, \nAng?lica\n",
"comments": [
{
"author": "Maksym",
"body": "Hello [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290)!\n\nI believe that it is the same account. When I click on my avatar in the Atlassian Community and select \"Manage settings\" I can see the email I use to log in to JIRA in the \"Atlassian account\" section. The \"Edit in Atlassian account\" link takes me to a profile on id.atlassian.com that is definitely the one I use to log in on desktop.\n\nI am able to log in normally using the computer as well as using the mobile browser - Safari on iOS.\n\nThe problem occurs only while using the JIRA Cloud mobile app, I wrote about clearing Safari website data since because I've read that this could help.\n\nEdit: I face the same issue on Android, the app found my workspace but it gets stuck on \"Joining Site\".\n"
},
{
"author": "Maksym",
"body": "Hello [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290) is there any chance anybody could look into it?\n"
},
{
"author": "Ang?lica Luz",
"body": "Thank you for the details, [@Maksym](/t5/user/viewprofilepage/user-id/4114046).\n\nThis issue that you are facing might be related to your username on the site and the only way to fix it is by making some changes in the database.\n\nFor a better investigation of the issue, I created a ticket with our support, so with your consent, they can access the database to fix it.\n\nYou will receive a notification and soon someone will contact you.\n"
},
{
"author": "Dan Breyen",
"body": "[@Maksym](/t5/user/viewprofilepage/user-id/4114046) is this still an issue? If Angelica was able to resolve your issue, could you possibly mark this as answered?\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Stuck-on-joining-site-on-JIRA-Cloud-iOS/qaq-p/1499213 | [
"google",
"ios",
"jira-cloud",
"login"
]
|
{
"author": "Sascha Ziemann",
"title": "Why does the mobile app not work at all?",
"body": "Whatever view I select, I get not issues shown. We have about 2 thousand issues in the server.\n\n![2020-09-28 15_51_59-no issues.png](/t5/image/serverpage/image-id/112020i396C82FA816776E4/image-size/large?v=v2&px=999 \"2020-09-28 15_51_59-no issues.png\")\n\nWhen I try to search for an issue by it's issue number the search takes hours and does not return anything.\n\nThe reviews in Google's store show that other people have similar problems.\n\nWhat is wrong with the mobile app and how to get it working?\n"
} | [
{
"author": "Dan Breyen",
"body": "Obviously it's been awhile, but I'm not experiencing this with the latest app. [@Sascha Ziemann](/t5/user/viewprofilepage/user-id/2450983) do you still have this issue?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Why-does-the-mobile-app-not-work-at-all/qaq-p/1492576 | [
"server"
]
|
{
"author": "Per Jessen Schmidt",
"title": "Not seeing burndown chart",
"body": "When i'm using the iOS/Mac app I don't see the burndown chart, only the velocity chart.\n\nIs this because we have a classic project? Are the burndown only available on next-gen? If this is the case, why?\n\nBest Regards,\n\nPer\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@Per Jessen Schmidt](/t5/user/viewprofilepage/user-id/3962139)\n\nIt appears the burndown isn't available for the Mac Apps.\n\nThese don't appear to be replications of the web functionality (given their different UI). This means the burndown has likely just not been created for Classic Projects at this stage.\n\nIf this is a feature you'd like to see added, you can raise a feature request for this via: <https://jira.atlassian.com/secure/Dashboard.jspa>\n\nSte\n",
"comments": [
{
"author": "Per Jessen Schmidt",
"body": "Thank you Stephen,\n\nJust wanted to be sure I missed something obvious. I'll put in a request.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Not-seeing-burndown-chart/qaq-p/1476588 | [
"cloud",
"jira-software",
"jira-software-cloud"
]
|
{
"author": "alexey_rashevskiy",
"title": "Desktop app stuck on login screen (macOS BigSur Beta)",
"body": "Hi,\n\nJira app stopped working. Unfortunately I don't know if yesterday app update broke it or it was broken after I unpadded to BigSur Beta.\n\nBasically I start Jira, it shows me initial screen with Sign In button. I press this button, system persuasion dialog pops up (see attachment), after I press \"Continue\" I have indefinite spinner.\n\nTried to remove and reinstall Jira app from the App Store - same issue.\n\nOS: Lates macOS BigSur Beta (20A5395g). \n\n![Screenshot 2020-10-20 at 10.16.16.png](/t5/image/serverpage/image-id/114898iC2AC31209DF9AC95/image-size/large?v=v2&px=999 \"Screenshot 2020-10-20 at 10.16.16.png\")\n"
} | [
{
"author": "Ang?lica Luz",
"body": "Hello [@Mo Gusbi](/t5/user/viewprofilepage/user-id/4196346) and [@Ahmed Khalil Bejaoui](/t5/user/viewprofilepage/user-id/4197729),\n\nWelcome to Community!\n\nI'm checking with the team responsible for the app to understand if it's the same bug, a new one, or another issue.\n\nOnce I have a response, I'll post it here.\n\nRegards, \nAng?lica\n",
"comments": [
{
"author": "Ang?lica Luz",
"body": "Hi [@Mo Gusbi](/t5/user/viewprofilepage/user-id/4196346) and [@Ahmed Khalil Bejaoui](/t5/user/viewprofilepage/user-id/4197729),\n\nCan you please let us know what is your default browser?\n\nHave you removed Safari?\n\nIf it's still installed, can you check if it's on the latest version?\n"
},
{
"author": "Mo Gusbi",
"body": "Hi [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290) ,\n\nMy default browser is Chrome but the authentication flow goes through Safari.\n\nSafari is still installed and the version is 14.0.2 (16610.3.7.1.9)\n"
},
{
"author": "Ahmed Khalil Bejaoui",
"body": "same same here\n"
},
{
"author": "Ang?lica Luz",
"body": "Thank you for the details and testing.\n\nI reopened the bug below for our dev team to check again what may be causing this issue:\n\n* [Jira app for Mac does not resolve the login process in macOS Big Sur](https://jira.atlassian.com/browse/JRACLOUD-75304)\n\nPlease, click on \"This affects my team\" and also watch to receive updates.\n"
}
]
},
{
"author": "Ang?lica Luz",
"body": "Hello [@alexey_rashevskiy](/t5/user/viewprofilepage/user-id/4132560),\n\nWelcome to Atlassian Community!\n\nThe issue that you are facing was reported as a bug and it seems resolved now.\n\n* [Jira Mac Native app fails using macOs Big Sur](https://jira.atlassian.com/browse/JSWCLOUD-20865)\n* [Jira app for Mac does not resolve the login process in macOS Big Sur](https://jira.atlassian.com/browse/JRACLOUD-75304)\n\n> Just to keep everybody aware, this was a Big Sur bug, and it was fixed on the latest version of Big Sur (Update 10)\n\nPlease, make sure everything is updated and if you face any issue, let us know.\n\nRegards, \nAng?lica\n",
"comments": [
{
"author": "Mo Gusbi",
"body": "I am still unable to log in after updating to Big Sur (Version 11.1).\n\nI am getting this after going through the authentication flow.\n\n![Screenshot 2020-12-16 at 11.39.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/122347i10D899D3559054DD/image-size/large?v=v2&px=999 \"Screenshot 2020-12-16 at 11.39.48.png\")\n\nI have tried removing and reinstalling the app but that has made no difference\n"
},
{
"author": "Ahmed Khalil Bejaoui",
"body": "same here, i though this issue is already fixed but still happening on Big Sur 11.1\n"
},
{
"author": "Souvik Dutta",
"body": "Likewise. Cannot login. Login screen opens in Safari but comes back with the message \"We couldn't log you in\". Am on the latest BigSur 11.1 and reinstalling the JIRA app did not help. MacBook Pro (16-inch, 2019).\n"
},
{
"author": "James Ryan",
"body": "Exactly the same as listed above --\\> Wait a moment and try again\n\nBigSur 11.1\n"
},
{
"author": "stig",
"body": "You might check to see if you have any Safari content blockers that could be interfering with the login process.\n\nI've verified successful logins on two separate Big Sur machines, one that had Jira running prior to Big Sur, and one that never had Jira installed until after Big Sur was installed.\n"
},
{
"author": "Mo Gusbi",
"body": "[@stig](/t5/user/viewprofilepage/user-id/3087110) I can confirm I have no content blockers on my machine\n\n![Screenshot 2021-01-08 at 14.12.36.png](https://community.atlassian.com/t5/image/serverpage/image-id/124710i54F797CBA51D4F28/image-size/large?v=v2&px=999 \"Screenshot 2021-01-08 at 14.12.36.png\")\n"
},
{
"author": "Luka Kladaric",
"body": "I can confirm that Safari Content Blockers are disabled, and that atlassian.com is whitelisted, and the problem persists.\n"
},
{
"author": "stig",
"body": "Another question, trying to pin down the failure case: was a beta of Big Sur installed on the failing machine at some point?\n"
},
{
"author": "Mo Gusbi",
"body": "No, the BETA was never installed on my machine. In my instance I upgraded from Catalina (10.15.7) to Big Sur (11.1)\n"
},
{
"author": "Luka Kladaric",
"body": "I similarly upgraded from Catalina straight to Big Sur 11.1\n"
},
{
"author": "stig",
"body": "OK, thanks for the information.\n"
},
{
"author": "stig",
"body": "Anyone else on this thread go from 10.15.7 -\\> 11.1 instead of 10.15.7 -\\> 11.0 -\\> 11.1?\n"
},
{
"author": "Alberto Ruis",
"body": "The SMC Reset resolved my issue after upgrading from catalina to Big Sur. \n\nI found the solution from the ticket that Angelica posted,\n\n\\> [Jira app for Mac does not resolve the login process in macOS Big Sur](https://jira.atlassian.com/browse/JRACLOUD-75304)\n\nHere's the Apple Article on how to reset your SMC: \n\n[How to reset the SMC of your Mac](https://support.apple.com/en-us/HT201295 \"How to reset the SMC of your Mac\")\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Desktop-app-stuck-on-login-screen-macOS-BigSur-Beta/qaq-p/1510957 | [
"app",
"cloud"
]
|
{
"author": "user1a hrefexample.comclick here",
"title": "Is ssl certificate needed for mobile application",
"body": "I have created or hosted a jira server in my laptop, but i i not able to login using mobile jira server app, is https connection must for the login?\n"
} | [
{
"author": "Daniel Ebers",
"body": "Hi and welcome to the Atlassian Community!\n\nThe most likely use case it to have the server somewhere in the company network or even located in the internet. I am pretty sure that this implies, by basic design considerations, the connection always have to be secured. \nWhen hosting on your own laptop this might not be look crucial but the software does not know it is located locally. \nBest guess would be to implement a SSL certificate so the App can access without problems and to re-check log files for possible error/failures while connecting.\n\nCheers, \nDaniel\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Is-ssl-certificate-needed-for-mobile-application/qaq-p/1476006 | [
"jira",
"mobile",
"server"
]
|
{
"author": "Matthew Asis",
"title": "JSD Queue in MacOS Application",
"body": "Hello\n\nIs there a way to SORT the order of JSD tickets in the MacOS application? Currently, there is no type of rhyme or reason for how the order is within the queue and there is no button in the application that i can push to change the SORTING order of it. Not having this function makes it difficult to track any type of ticket updates.\n\nThank You in advance!\n"
} | [
{
"author": "Jack Brickey",
"body": "[@Matthew Asis](/t5/user/viewprofilepage/user-id/3746240) , I believe this is possible now? Can you confirm if that is the case?\n",
"comments": [
{
"author": "Matthew Asis",
"body": "Hey [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) I just checked and no, you cannot change how the tickets are sorted. There is no option or buttons to do this.\n"
},
{
"author": "Jack Brickey",
"body": "yep...just tried it myself. hopefully something to be added in future\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/JSD-Queue-in-MacOS-Application/qaq-p/1470447 | [
"mobile"
]
|
{
"author": "Dr0n2eR Kai",
"title": "Unable to Login in Jira server Android App",
"body": "Hello team,\n\nI have installed the JIRA software server on my laptop which is working fine and everything looks good.\n\nI want to access or login to the server using my android JIRA server application.\n\nWhen I submit the URL it shows \"Something went wrong\" error and I am not able to log in.\n\nI can access the application from any device browser in the same network but can not access it from the android app.\n\nI have attached the error screenshot.![Screenshot_2020-08-31-15-38-03-883_com.atlassian.jira.server.jpg](/t5/image/serverpage/image-id/108530iD07445DC2B60064A/image-size/large?v=v2&px=999 \"Screenshot_2020-08-31-15-38-03-883_com.atlassian.jira.server.jpg\")\n"
} | [
{
"author": "Petter Gon?alves",
"body": "Hello [@Dr0n2eR Kai](/t5/user/viewprofilepage/user-id/4068937)\n\nWelcome to the Atlassian Community!\n\nThe following scenarios might cause that error if you are using SSL in your Jira Server instance:\n> * your certificate is self signed.\n> * the Certificate Authority (CA) is unknown, or is not one that Android / iOS trusts by default (for example it might be a new CA that is not yet trusted, or a private CA).\n> * your certificate is missing an intermediate CA, affecting the certificate chain.\n> * your site has HTTPS enabled, but your proxy is not configured to allow TLS 1.2 traffic\n> * you're accessing the app on an iOS device and your certificate does not meet Apple's certificate requirements.\n\nThat being said, please check the following documentation to properly troubleshoot the problem and fix it:\n\n['Can't get a secure connection' error on Jira Server mobile app](https://confluence.atlassian.com/jirakb/can-t-get-a-secure-connection-error-on-jira-server-mobile-app-954244746.html)\n\nLet us know if you have any questions.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Unable-to-Login-in-Jira-server-Android-App/qaq-p/1469188 | [
"mobile"
]
|
{
"author": "Isabelle Page",
"title": "vat number for billing not accepted",
"body": "when entering my comapny credit card, the system asks me our VAT number, and the system does not accept it\n"
} | [
{
"author": "vikram",
"body": "Hi [@Isabelle Page](/t5/user/viewprofilepage/user-id/5595540)\n\nWelcome to Atlassian Community.\n\nI think this questions is already answered can you please check below url.\n\n<br />\n\n<https://community.atlassian.com/t5/Trello-questions/Vat-Number/qaq-p/2349987>\n\nif no luck please fill out the form below url by selecting **Billing** as an Option\n\n<https://trello.com/contact>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/vat-number-for-billing-not-accepted/qaq-p/2815286 | [
"cloud",
"trello-cloud"
]
|
{
"author": "asamet_aldas",
"title": "I can not receive email from Trello on Outlook",
"body": "Hi, I can not receive verification or reset password mail from Trello or Atlassian. I am using outlook. I already added address bookmark trello mails. Can u help me? What can i do?\n"
} | [
{
"author": "Augusto Lisboa",
"body": "Hi There!\n\nI'm Augusto from the Atlassian team.\n\nI've just looked at your account data, and it looks like there was a suppression in your email address. Suppression is a kind of block that we create once one of our emails is rejected to prevent us from sending unwanted emails to our users.\n\nI removed this suppression from your email address, which should allow you to receive Trello emails.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/I-can-not-receive-email-from-Trello-on-Outlook/qaq-p/2815196 | null |
{
"author": "Tom G",
"title": "Is there a more robust package for Personal Use?",
"body": "I use Trello at work.\n\nI also use Trello personally.\n\nI find it frustrating that I would have to pay for a Trello Enterprise version to get things like Calendar, advanced tasks, etc., when I don't need to share it with others, or maybe just a few family members. Is there consideration for a Personal version at standard fee where you get all the features, but none of the collaboration or a little collaboration?\n"
} | [
{
"author": "Dreamsuite Mike",
"body": "Hi [@Tom G](/t5/user/viewprofilepage/user-id/5595399)\n\nYou can use Trello free and the calendar power-up.\n\nYou can get the above and advanced checklists with Trello Standard\n\n<https://trello.com/pricing>\n",
"comments": [
{
"author": "Brittany Joiner",
"body": "And you can get some additional views with the premium. I think of premium as the \"robust personal package!\" That's what I use.\n"
}
]
}
]
| https://community.atlassian.com/t5/Trello-questions/Is-there-a-more-robust-package-for-Personal-Use/qaq-p/2815145 | [
"cloud",
"trello-cloud"
]
|
{
"author": "Andreas Schreiner",
"title": "Automation for checklist with varying items",
"body": "Is there a way to create an automation for checklist with varying items.\n\nWe have a card for tracking components we need for a project.\n\n- first checklist on that card is to keep track of \"ordering components\".\n\n- Once an item is checked in that checklist it should be copied and show up in the second list that tracks \"arrival of orders\".\n\n- Once the item is checked in the second checklist it should be copied and show up in the third checklist called \"commissioning\".\n\nOur problem is that all the items have varying names like \"24 pcs of aluminium\" or \"1 solar inverter\" and are created manually in the first checklist for every project. There is usually no recurring item that makes an automation easy.\n\nIs there a way to make this work for us?\n"
} | [
{
"author": "Dreamsuite Mike",
"body": "If you know your way around Trello, I would recommend looking at a system that converts the checklist items into linked cards...This opens up a lot more flexibility\n\nI wrote this article some time ago...\n\n<https://community.atlassian.com/t5/Trello-articles/Mikes-Trello-Tips-Parent-Child-Card-Linking/ba-p/2418149>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/Automation-for-checklist-with-varying-items/qaq-p/2814965 | [
"cloud",
"trello-cloud"
]
|
{
"author": "Donna Rachel",
"title": "Billing Clariffication Request for Trello",
"body": "Hello, \n\nI am using trello free account. Now i am planning to move paid version. I have lot of questions while reviewing the following policy \"How Billing Works\" \n\n1. If trello billing either for workspace or member on the workspace list? \n\n2. If i am paid for 4 accounts then i need to share the board with another member , the trello will charge for the another member as well? \n\n3. If i am sharing the board with guest, the guest will have access to the paid version? \n\nPlease someone help to resolve thee issue\n"
} | [
{
"author": "Augusto Lisboa",
"body": "Hi Donna!\n\nEvery user will be checked individually on Trello Paid workspaces to test if they're billable. So you can remove some users to avoid them counting on your bill; I'll clarify this question below:\n\n### Workspace Members: {#toc-hId--2124374816}\n\nThese users aren't necessarily Board members; they can see all the Boards in Workspace, create new Boards, etc.\n\nAll the Workspace Members are billed.\n\n### Guests: {#toc-hId-363138017}\n\nGuests are users who aren't Workspace Members; however, they are members of one or more Boards on Workspace. They aren't able to create Boards, see other Boards in the Workspace, access custom Views, etc. They need to be more tricky regarding the billing question.\n\nSingle-Board Guests: Members of **one** Board of the Workspace (regular users or observers) aren't billed.\n\nMulti-Board Guests: Members who are members of **two or more** Boards of the Workspace and are billed.\n\nMore information about this topic can be found in the articles:\n\n* [Board Guests](https://support.atlassian.com/trello/docs/board-guests/)\n* [Multi-Board Guest](https://support.atlassian.com/trello/docs/multi-board-guests/)\n* [How Billing works on Trello](https://support.atlassian.com/trello/docs/multi-board-guests)\n\nThat said, if you need to add another user, it will be billed only if they is a multi-board guest or Workspace member. And all users will have access to Premium tools, even the users that aren't billable.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/Billing-Clariffication-Request-for-Trello/qaq-p/2815030 | [
"billing",
"cloud",
"plan",
"subscriptions-and-billing",
"trello-cloud",
"workspace"
]
|
{
"author": "Stephen Short",
"title": "Can I use Trello and Slack together without buying the Premium package?",
"body": "I just need to use the free version of Trello and the free version of Slack together? Is it possible?\n"
} | [
{
"author": "Liam - DevSamurai",
"body": "Hi [@Stephen Short](/t5/user/viewprofilepage/user-id/5595038),\n\nWelcome to the community.\n\nThe integration between these 2 apps Trello and Slack is also included in the free plan. So you can use it without any limitations.\n\nHope it helps ?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/Can-I-use-Trello-and-Slack-together-without-buying-the-Premium/qaq-p/2814877 | [
"cloud",
"trello-cloud"
]
|
{
"author": "nicoletta brucoli",
"title": "Trello Sales rep",
"body": "Hello,\n\nWe would like to get in touch with your sales representative as we are considering adopting Trello in our company, transitioning from Asana.\n\nplease could you suggest somebody we could talk to?\n\nthx n\n"
} | [
{
"author": "Dreamsuite Mike",
"body": "Hi [@nicoletta brucoli](/t5/user/viewprofilepage/user-id/5595360)\n\nI am biased because I love Trello but having been a former Asana user, I'd say this is a great move.\n\nAre you looking at Trello enterprise?\n\nIf so, you can go here to contact Trello:\n\n<https://trello.com/enterprise>\n",
"comments": [
{
"author": "nicoletta brucoli",
"body": "Thank you Mike.\n\nwe are starting with a small team so it will not be enterprise.\n\nIs there any peson dealing with new customers, helping and supporting? This could be a deal breaker for us\n"
},
{
"author": "Brittany Joiner",
"body": "I believe depending on how many seats you buy, Atlassian might offer some support? But even if they don't, there are a handful of consultants out there who support teams onboarding to Trello, and many of them are here in the community: <https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694#M1677>\n\n[@Dreamsuite Mike](/t5/user/viewprofilepage/user-id/5153180) himself offers consulting services and I can vouch that he knows about all there is to know about Trello!\n"
}
]
},
{
"author": "Dreamsuite Mike",
"body": "I will add also that while there isn't a direct sales channel for Standard or premium, this community is the best place for you to have your questions answered.\n\nWhat questions do you have, I am sure we will be able to cover most, if not all of them...\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/Trello-Sales-rep/qaq-p/2815104 | [
"atlassian-accounts",
"cloud",
"not-applicable",
"trello-cloud"
]
|
{
"author": "jiaren",
"title": "How to limit subfields in API GET requests' fields",
"body": "I am trying to limit the amount of fields returned by the GET request APIs, to ensure standardisation of the return JSONs given that there may be changes to the return values from the GET requests.\n\nFor example, for the **cards GET request,**I can limit the fields as such to name, desc, idList, idMembers, url and labels:\n\n[https://api.trello.com/1/cards/{id}?key=APIKey\\&token=APIToken](https://api.trello.com/1/cards/{id}?key=APIKey&token=APIToken)\\&fields=name,desc,idList,idMembers,url,labels\n\nI am able to successfully limit the fields.\n\nHowever, I still want to limit the subfields, for example the **labels** field is an array of JSONs where each element in the **labels** field contain:\n\n- labels.uses\n\n- labels.color\n\n- labels.idBoard\n\n- labels.name\n\n- labels.id\n\nRecently I have noticed that a new subfield has been included which is labels.idOrganization and it is breaking my automations.\n\nI want to avoid constantly changing my schema when extracting trello values (which I have done so in the past). How can I limit the labels field to only contain subfields that matter to me?\n"
} | [
{
"author": "Rasmus Wulff Jensen",
"body": "While it is possible to control what fields are returned on some sub-object (example: Members) Labels apprear to not be one of them.\n\nThat being said, for most development practices extra Json Fields added normally don't break existing code (example in C# Deserialization it is out of the box), so I would instead focus on you json parse method and make it recilient against new fields being added in general.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/How-to-limit-subfields-in-API-GET-requests-fields/qaq-p/2814855 | [
"cloud",
"trello-cloud"
]
|
{
"author": "Gab Davenport",
"title": "Change notification name on new form submissions",
"body": "An old colleague set up our Trello account, including the automation of form submissions into our board. However, she has since left and given me the admin/management access of the account however it is still her name that notifies us when we receive a form submission. How do I change / update this?\n"
} | [
{
"author": "Brittany Joiner",
"body": "[@Gab Davenport](/t5/user/viewprofilepage/user-id/5594916) Trello doesn't natively support form submissions, so it's likely using some other integration. Can you tell if there are any Power-Ups on the board that might be doing this? If not, it's possible they set up an integration with the form tool (such as Typeform or Fillout) so I would check with your form tool.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/Change-notification-name-on-new-form-submissions/qaq-p/2814768 | [
"cloud",
"trello-cloud"
]
|
{
"author": "Kizzie Ledbetter",
"title": "How do I undo Inline code?",
"body": "I don't know how it happened but suddenly my text is in inline code form and I do not want this. I can't figure out how to undo it or get my text back to normal. Please help.\n"
} | [
{
"author": "Brittany Joiner",
"body": "If you try copying the text inside that and then below use CMD/CTRL + Shift + V to paste it without formatting, it should make the text normal and then you can delete the inline code block.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/How-do-I-undo-Inline-code/qaq-p/2814814 | [
"cloud",
"trello-cloud"
]
|
{
"author": "PN",
"title": "The Package Tracker power up has stopped working / disappeared",
"body": "I have been using the Package Tracker power up for several months, but in the last few weeks it has stopped working. It appears as enabled under power-ups, but nothing shows on the front of the card.\n\nWhen you open a card (that previously had tracking information added), sometimes there is a blank spaces above \"Add power-ups\" that indicates a space where \"Package Tracker\" used to appear. Most times the card is empty, but ocassionally a packagetrackr link appears. The link works, but I don't get the same preview showing the shipping updates (or the delivery prediction on the front of the card).\n\nAny thoughts? Thank you!\n"
} | [
{
"author": "Brittany Joiner",
"body": "[@PN](/t5/user/viewprofilepage/user-id/5594907) this Power-Up is quite old, so I wonder if some of the new changes recently might have broken it. If you want to create a support ticket with Atlassian, this Power-Up was made by Trello, so they should be able to look into it! <https://trello.com/contact>\n",
"comments": [
{
"author": "PN",
"body": "Thanks [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) ! I am on a free account, so unfortunately am unable to contact Trello.\n\nDo you happen to have a recommendation for a newer/better power-up for tracking packages?\n"
},
{
"author": "Brittany Joiner",
"body": "I'll escalate this message so support sees it. And nope, I don't know of one ?\n"
},
{
"author": "Sal",
"body": "Hey [@PN](/t5/user/viewprofilepage/user-id/5594907)! Sal here from the Trello team. I worked recently with another customer experiencing the same issue, and when they cleared their browser's cache and cookies, they solved their problem. Have you tried that out already? If you haven't, I recommend doing so. Let me know if that helps solve your problem.\n"
},
{
"author": "PN",
"body": "Thanks [@Brittany Joiner](/t5/user/viewprofilepage/user-id/1692248) and [@Sal](/t5/user/viewprofilepage/user-id/4788952)!\n\nI tried clearing cache/cookies, and unfortunately i'm still getting that blank under \"Power-Ups\" on the inside of the card, and otherwise no evidence of Package Tracker data. I did figure out that I can access in a private browser, but do you have any other tips so that I don't have to use a private browser each time? Thanks again!\n"
},
{
"author": "Sal",
"body": "If it works while using the incognito/private tab, this might hint that the issue is related to something specific on your browser rather than being an issue with the Power-Up. Are you experiencing this issue when using a different browser? For example, if you're using Chrome, does the same issue happen on Mozilla Firefox? This should help you rule out all the possible culprits of your problem with the Power-Up. Try it out!\n"
}
]
}
]
| https://community.atlassian.com/t5/Trello-questions/The-Package-Tracker-power-up-has-stopped-working-disappeared/qaq-p/2814752 | [
"cloud",
"package-tracker",
"power-up"
]
|
{
"author": "Shonna Borba",
"title": "How do I remove the quick add from the top of my boards?",
"body": "Please explain how to remove the quick add from the top of my boards.\n"
} | [
{
"author": "Brittany Joiner",
"body": "[@Shonna Borba](/t5/user/viewprofilepage/user-id/5594860) can you show a screenshot of what you mean?\n",
"comments": [
{
"author": "Shonna Borba",
"body": "![Screenshot_20240918_194719_Trello.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348059iF3801704BCB4FF9B/image-size/large?v=v2&px=999 \"Screenshot_20240918_194719_Trello.jpg\")\n"
},
{
"author": "Brittany Joiner",
"body": "I think this is a feature they're testing on Android phones. As far as I know, no way to turn it off.\n"
}
]
}
]
| https://community.atlassian.com/t5/Trello-questions/How-do-I-remove-the-quick-add-from-the-top-of-my-boards/qaq-p/2814703 | [
"cloud",
"trello-cloud"
]
|
{
"author": "Cristie Walk",
"title": "I am having troubles adding comments to cards",
"body": "I used to be able to add comments before the upgrade and now I am unable. What do I need to do?\n\nthanks,\n"
} | [
{
"author": "Andrea Crawford",
"body": "Hi [@Cristie Walk](/t5/user/viewprofilepage/user-id/5594854) can you share more details about what you're seeing?\n\n* Are you using Trello in a browser (vs. on iOS or Android)?\n* Are you having trouble adding comments to all cards across all of your boards, or just specific boards?\n* Are comments not saved? or do you no longer see the option to add comments?\n\nPlease share any other details you can add that might help me debug. Thanks!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/I-am-having-troubles-adding-comments-to-cards/qaq-p/2814694 | [
"cloud",
"trello-cloud"
]
|
{
"author": "Acad?mie internationale du deuil p?rinatal",
"title": "utilisateur en trop",
"body": "Bonjour\n\ncomment et o? puis-je r?duire le nombre d'utilisateur ? 1 ? \nMerci\n"
} | [
{
"author": "Carolina Lopez",
"body": "Hi there! \n\nTo remove a member from a Workspace, go to the **Workspace Collaborators** page, and select \"Remove...\" to the right of their avatar, and then click on \"Remove from Workspace\" on the dropdown menu. \n\nYou can find more details in this document: \n[Removing Collaborators from a Workspace](https://support.atlassian.com/trello/docs/removing-people-from-a-workspace/) \n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/utilisateur-en-trop/qaq-p/2814680 | [
"cloud",
"trello-cloud"
]
|
{
"author": "JasonDr",
"title": "9/10 users and blocked from Adding in My Workspace",
"body": "I'm at 9 out of 10 collaborators and it won't let me add a new user to my workspace.\n"
} | [
{
"author": "Brittany Joiner",
"body": "[@JasonDr](/t5/user/viewprofilepage/user-id/5594822) It's showing 9/10 collaborators and not 9/10 WORKSPACE members right? Because collabs will include guests in other boards. If you've still only got 9 people across all your boards in that workspace, then there might be a bug. Let me know if that's the case and I can click a button to escalate this to support!\n",
"comments": [
{
"author": "JasonDr",
"body": "There is one board. 9 board members. No guests. The total people count is 9 across all methods of access. Please escalate to support. Thanks.\n"
},
{
"author": "JasonDr",
"body": "I'm mistaken. There was an area I had not been to before about workspace members not assigned to any board. I found the 10th person. Sorry about that! It is working correctly.\n"
},
{
"author": "Brittany Joiner",
"body": "[@JasonDr](/t5/user/viewprofilepage/user-id/5594822) glad to hear it! Feel free to accept this answer so folks looking around know this issue is resolved!\n"
}
]
}
]
| https://community.atlassian.com/t5/Trello-questions/9-10-users-and-blocked-from-Adding-in-My-Workspace/qaq-p/2814646 | [
"cloud",
"trello-cloud"
]
|
{
"author": "Ricardo Gonzalez",
"title": "Deactivated Atlassian accounts automatically Delete Trello Account",
"body": "I was wondering if you can setup something that will once an account in Atlassian account is disabled/deactivated, for their Trello account to be deleted, not deacitvated but for it to be fully removed.\n"
} | [
{
"author": "Brittany Joiner",
"body": "[@Ricardo Gonzalez](/t5/user/viewprofilepage/user-id/5520466) not sure I understand the question, your Trello account should be the same as your Atlassian account these days, so you should be able to delete from Atlassian profile or inside Trello and i think its the same thing.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/Deactivated-Atlassian-accounts-automatically-Delete-Trello/qaq-p/2814528 | [
"cloud",
"trello-cloud"
]
|
{
"author": "Eddie Aschenbrener",
"title": "Obtain Power Up Receipt",
"body": "Hello, is there a way to retrieve a receipt for a power up that for some reason didn't get emailed to me?\n"
} | [
{
"author": "Brittany Joiner",
"body": "[@Eddie Aschenbrener](/t5/user/viewprofilepage/user-id/5594721) you'd need to reach out to the Power-Up. Go to the Power-Up listing and it should have a \"contact support\" email address on there.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/Obtain-Power-Up-Receipt/qaq-p/2814524 | [
"cloud",
"trello-cloud"
]
|
{
"author": "EVEIL ARTISTIQUE - LE TOTEM",
"title": "Peut on mettre le compte en pause ?",
"body": "Bonjour,\n\nNous souhaitons mettre en pause notre compte Trello car nous n'en avons pas l'utilit? pendant quelques mois. Est ce possible ?\n\nBonne journ?e\n"
} | [
{
"author": "Carolina Lopez",
"body": "Hi!\n\nIf you have a Premium or Standard monthly subscription, you can cancel it from the billing page as described in this document: \n[Change or cancel your Trello plan](https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/)\n\nYou can restart your subscription whenever it works for you.\n\nNow, if you have a yearly subscription, there isn't a way to pause it. You can still cancel it using the same process as the monthly subscription, however, it will continue to be active until the renewal date.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/Peut-on-mettre-le-compte-en-pause/qaq-p/2814360 | [
"atlassian-accounts",
"cloud",
"not-applicable",
"trello-cloud"
]
|
{
"author": "petra_vysusilova",
"title": "Button automation for cover change ends with 401 invalid key",
"body": "Hello, I am trying to set automation of button type for changing cover color (grey for wait button, yellow for inprogress button etc...). I have generated API key and token via power-up admin, but i always obtain 401 invalid key error. I tried public and secret key. What can be wrong? Thank you\n"
} | [
{
"author": "Brittany Joiner",
"body": "[@petra_vysusilova](/t5/user/viewprofilepage/user-id/5594635) it might be telling you that you're unauthorized because Trello doesn't always like to \"write\" via that post/put action in automation. I'd try doing a get on the card data and seeing if you can return that info with the credentials and if that's the case then the 401 might be because Trello doesn't want you writing with it.\n\nIf that's the case, I think you could make something with [PixieBrix](https://pixiebrix.com/) that would do this. (If you need any help trying that out, let me know --- i work there and have been building stuff with it for a while. That's actually how I discovered it - by building advanced automations for Trello.)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/Button-automation-for-cover-change-ends-with-401-invalid-key/qaq-p/2814374 | [
"cloud",
"trello-cloud"
]
|
{
"author": "Keith Cunningham",
"title": "Create an automatic Kanban ticket from a new excel entry",
"body": "Hiya,\n\nI need to create an automatic Kanban ticket whenever I have a new entry on a MS excel spreadsheet. The spreadsheet is automatically populated when a MS Form is completed already.\n\nDoes anybody have any ideas?\n"
} | [
{
"author": "Augusto Lisboa",
"body": "Hi Keith.\n\nI guess that Unito integration would be helpful in this case. They have this article describing a procedure to link MS Excel with Trello to create cards: <https://unito.io/blog/guide-how-to-sync-trello-cards-with-microsoft-excel/>\n\nLet me know how it goes!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/Create-an-automatic-Kanban-ticket-from-a-new-excel-entry/qaq-p/2814304 | [
"excel",
"jira",
"kanban"
]
|
{
"author": "Matt Himes",
"title": "Select Multiple images in a card",
"body": "How can I select multiple images from a card to send all at once?\n\nDetails:\n\nAfter I create a card, and add in images they show up under attachments. If I want to take that image out and for example put it in an email I have to do it 1 by 1. Is there any way I can select multiple images from a card to move images in bulk?\n"
} | [
{
"author": "Alisson Sartor",
"body": "Hello, Matt! \n\nWelcome to the community. \n\nYou can currently upload multiple attachments in the card attachments section, however, features such as multiple selections for uploads in the description and comments, as well as options for downloading and deleting attachments, are not yet available.We do have open feature suggestions for these enhancements \n\nYou can access them here:\n\n* Allow multiple file selection when uploading files to comments: [TRELLO-341](https://jira.atlassian.com/browse/TRELLO-341)\n* As a Trello user I'd like to delete multiple attachments at once: [TRELLO-492](https://jira.atlassian.com/browse/TRELLO-492)\n* Download multiple attachments at once: [TRELLO-52](https://jira.atlassian.com/browse/TRELLO-52)\n\nI would also recommend you to visit that suggestion, log in with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email. \n\nKind Regards \nAlisson \nTrello Team\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/Select-Multiple-images-in-a-card/qaq-p/2814293 | [
"cloud",
"trello-cloud"
]
|
{
"author": "Jo?o Correia",
"title": "Different labels",
"body": "Good morning \nI created a board with different lists and cards. \nInside the cards I created different tags and each one has a different name. I would like to know how I can see the name of the label without having to open the card... \nOn the mobile phone I already got it but on the Windows pc I didn't... Can someone help me? \n\nThank you\n"
} | [
{
"author": "Gaurav Kataria",
"body": "By default, only the color of the label will show when viewing the cards from the board view. If you'd like to see the names of the labels, you can click on the label to display its name. Click the label to toggle back and forth.\n\n\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/Different-labels/qaq-p/2814247 | [
"cloud",
"trello-cloud"
]
|
{
"author": "Bastian Ooms",
"title": "Setting Board Automations Per Independent Board",
"body": "Hey there! \n\nI have a question about automations. I am super new to Trello, but whenever making automations for a board in my Trello workspace, independently meant for that specific board, they automatically get carried over to the automations menu in a new board. \n\nThis makes it really hard to distinguish rules between boards. I currently have 2 boards, but planning to make a new one for the same task, but for a different goal. \n\nThis would mean i'd have to give custom names to the cards per board, making things that much more complicated and unorganized. \n\nIn short: it would be more than ideal to me if every time i get to open a new board, I also get a fresh and new screen of automations to set-up, and not have them carried over from the other active boards. \n\nThanks in advance\n"
} | [
{
"author": "Gaurav Kataria",
"body": "You can enable/disable different automations for each board. Here is a detailed guide on how to setup different automations <https://trello.com/guide/automate-anything>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Trello-questions/Setting-Board-Automations-Per-Independent-Board/qaq-p/2814186 | [
"cloud",
"trello-cloud"
]
|
{
"author": "Pawe? Zieli?ski",
"title": "Compass added admin by default but there is no one in group to remove them",
"body": "We wanted to try free version of compass but it have added admin by default and there is no one in group for this role hence we can't remove them. If seen directly from user profile all admin have access to compass but groups are empty. The person responsible for testing isn't admin and we need to add him. Should i remove group site-admins from compass product access group?\n"
} | [
{
"author": "Pawe? Zieli?ski",
"body": "alright so it was needed to remove site-admins from administration access in product access as well.\n",
"comments": null
},
{
"author": "Pawe? Zieli?ski",
"body": "Removing this group didn't change my issue. Still persons are listed as users of compass when they are no more group which should provide this access\n",
"comments": null
},
{
"author": "Sara Tucker",
"body": "I'll also running into issues with this - did anyone find a solve?\n\ndisregard!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Compass-added-admin-by-default-but-there-is-no-one-in-group-to/qaq-p/2531964 | null |
{
"author": "john.lister",
"title": "Track version of component deployed to each environment in compass",
"body": "Hi, it would be really helpful to be able to track what version of a component is deployed to each environment.\n\nI can't see this as an option in the REST API but may have missed another option to do this?\n\nWe are using Bitbucket pipelines for our deployments - but configured as a mono-repo with multiple components per repository which I don't think compass/bitbucket supports - so having to call the Rest API manually to trigger updates to compass\n\nAny hints?\n"
} | [
{
"author": "Vinicius",
"body": "Hey there, John! \n\nFirst of all, we'd like to apologize for the delayed response. \n\nThat being said, my understanding is that your components might have different versions depending on the environment and you'd like to reflect that on Compass, is that right? \n\nIf that's the case, I believe the easiest way of doing so would be leveraging custom fields (you could have one for each environment) to make things a bit easier: <https://developer.atlassian.com/cloud/compass/components/create-view-edit-and-delete-custom-fields/>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Track-version-of-component-deployed-to-each-environment-in/qaq-p/2531314 | null |
{
"author": "rabia sial",
"title": "I want to handle my website about game stick war and i want to have my team on atlassian",
"body": "Is this a good option or should i stick to google for stick war team management and other purposes\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@rabia sial](/t5/user/viewprofilepage/user-id/5350507)\n\nIt depends what tasks you'd be tracking in Jira, Confluence, etc.\n\nThe good thing is though that you can try some of Atlassian's products on free user tiers\n\nFor example, there are free versions of...\n\n* Jira Software - <https://www.atlassian.com/software/jira/pricing>\n* Jira Work Management - <https://www.atlassian.com/software/jira/work-management/pricing>\n* Confluence - <https://www.atlassian.com/software/confluence/pricing>\n* Jira Service Management - <https://www.atlassian.com/software/jira/service-management/pricing>\n* Trello - <https://trello.com/pricing>\n\nJira Work Management is also bundled together within Jira Software\n\n---\n\nI'd look through each product's features and trial them - and see if these meet your needs :)\n\nLet us know if you have any further questions!\n\nSte\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/I-want-to-handle-my-website-about-game-stick-war-and-i-want-to/qaq-p/2527122 | null |
{
"author": "Pawe? Zieli?ski",
"title": "Compass added admin by default but there is no group to remove them",
"body": "We wanted to try free version of compass but it have added admin by default and there is no group for this role hence we can't remove them. The person responsible for testing isn't admin and we need to add him\n"
} | [
{
"author": "eugenio_onofre",
"body": "Hello [@Pawe? Zieli?ski](/t5/user/viewprofilepage/user-id/5322450)\n\nWhen enabling Atlassian Compass, the product will be enabled for the entire site and all admins will have access to it. Like all other Atlassian Products, in case you want to allow other users to access it, you can do so by going into your User Management section and granting access individually or making the entire company able to access it.\n\nI kindly suggest checking the pricing tier before doing so.\n\nPlease do not forget to accept this answer in case it helps you resolve your issue as it may help other community members in the future.\n\nRegards, \nEugenio\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Compass-added-admin-by-default-but-there-is-no-group-to-remove/qaq-p/2531960 | null |
{
"author": "Gavin Johnson",
"title": "Basic User",
"body": "Now that Compass has gone GA has anyone managed to work out how to add a Basic User? It's simple enough for Full or Admin but for the life of me I can't work out how to add some of our existing Atlassian users as Basic users to Compass.\n"
} | [
{
"author": "Gavin Johnson",
"body": "Just in case anyone else has this issue. We needed to get our Atlassian admin portal upgraded to the latest version and that then gave us the ability to add basic users.\n",
"comments": [
{
"author": "Matthew Webb",
"body": "Hi [@Gavin Johnson](/t5/user/viewprofilepage/user-id/4632771) thanks for answering this -- could you explain how to do that?\n"
},
{
"author": "Gavin Johnson",
"body": "Atlassian support did it for us. They're in the process of migrating everyones Atlassian admin portal to the latest version (<https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592>) so they just expedited ours to get it done sooner. As soon as they'd done that we could add basic users.\n"
},
{
"author": "Shinkan",
"body": "Is it possible to get basic user without atlassian support? Being on free plan does not allow to make a ticket to them and all documentation says, a free plan have a basic user role.\n\nOnly things I'm able to do is grant product access which consumes a license.\n"
}
]
},
{
"author": "ferrari",
"body": "Hi Gavin, this was asked on [another thread](https://community.atlassian.com/t5/Compass-questions/How-to-Make-Someone-a-quot-Basic-User-quot-on-Compass/qaq-p/2516066) so I figured I'd send the answer here as well. Feel free to open a support ticket through the intercom widget in Compass and the support team can provide additional clarification.\n> We don't currently have the ability to have Basic users as beta participants. As part of the beta program, until **March 31st 2024** we are using the product for free with the ability to add all users as \"Full Users\" with no charges. Following this date, we would be transitioned to a standard account, granting us the flexibility to categorize users as either **Basic users** or **Full users** . We would have to leave beta early to check out **Basic** users.\n",
"comments": [
{
"author": "Gavin Johnson",
"body": "The product's no longer beta though, it's gone GA. If you try and add somebody to compass you get \"You've reached the maximum number of users for one of your products. To add this user, upgrade your plan\"\n"
},
{
"author": "Gavin Johnson",
"body": "![Screenshot 2023-11-02 at 16.49.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/289828i9F32F794FB8E6A5A/image-size/large?v=v2&px=999 \"Screenshot 2023-11-02 at 16.49.21.png\")\n"
},
{
"author": "ferrari",
"body": "Sorry you're seeing this error, Gavin. Can you reach out to support in the app? I'll go ahead and share this thread with them so they can help get this sorted out quickly.\n"
}
]
}
]
| https://community.atlassian.com/t5/Compass-questions/Basic-User/qaq-p/2523211 | null |
{
"author": "paul.graves",
"title": "Can Github Deployment Events Support more environments?",
"body": "Is there any scope in supporting more custom environment names for Github events?\n\nCurrently deployment events only appear if your environment name contains staging, production (or a few variations of this). They then all get bundled together in a staging or production view. However I have we many other environments, ie staging environments for specific clients etc. I'd like to be able to view events for specific github environment no matter what their name\n"
} | [
{
"author": "Alie Sesay",
"body": "Hi Paul, and welcome to the community!\n\nI apologize for the delayed response and any inconvenience it may have caused.\n\nI would like to inform you that we have a roadmap to add custom environments apart from **STAGING** and **PRODUCTION** in the future. However, we can't provide an estimated timeline for their implementation at this moment.\n\nNonetheless, I encourage you to keep an eye on our community post for any future updates.\n\nWarm regards,\n\nAlie\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Can-Github-Deployment-Events-Support-more-environments/qaq-p/2522064 | null |
{
"author": "Rudy Holtkamp",
"title": "How to start a free Compass subscription?",
"body": "Hi,\n\nWe have a customer that wants to check if Compass is a tool which they want to use.\n\nThey first want to start with the free version, but when I add Compass to their site it immediately starts with a standard version. When I try to change it to a free version, then I see that this is not possible, because we've exceeded the number of users. The cause is, that we have six org \\& site admins.\n\nHow can I remove the number of users/exclude some site admins (from a business perspective, they may not be removed from this role)?\n"
} | [
{
"author": "Taylor",
"body": "Hey [@Rudy Holtkamp](/t5/user/viewprofilepage/user-id/636802) this is a great question! We will post an article soon to explain the pricing model further.\n\n**Here is an explanation of what is happening**\n\n1. Any user who is an org admin will be a full user in Compass, because they have full access and admin rights that is passed down into the Compass product. They are org admin so they can manage all products.\n2. When you sign up for Compass on an existing site with \\> 3 org admins, it means you will have X 'full users' - equalling the number of org admins. 6 in your example.\n3. This will automatically put you into a 14-day Standard trial given free has \\<= 3 full users.\n\nThe only way to jump into a free version of Compass is to change those org admins into different roles that are not paid users to manage other aspects (see links below). \n\nUnfortunately there is no way to 'exclude' specific org admins from having admin/full rights in the Compass product - that is not on us to decide but part of Atlassian Platform and how those global permissions exist. We do have a 14-day standard trial with Compass to evaluate the product and are here to answer any questions the customer might have. Otherwise, with those 6 users, it would be $42/month (6 x $7/mo) to jump onto the Standard Plan. \n\n<https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/> and <https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/> are great resources. \n\nLet me know if I can clarify anything else! Thank you for raising this. \n\nTaylor Pechacek - Head of Product, Compass\n",
"comments": [
{
"author": "Rudy Holtkamp",
"body": "hi [@Taylor](/t5/user/viewprofilepage/user-id/996392) ,\n\nThanks for your reply. The standard 14-day trial is often not enough to run to all the red-tape involved. Users wants to try it, they need to find time between there normal day-to-day work, then they need to convince their team/mgmt/finance department.\n\nSo it would be nice to be able to only count the users that actually are performing the trial.\n\nBut if it is a platform restraint, then I will relay that message.\n\nRudy\n"
}
]
}
]
| https://community.atlassian.com/t5/Compass-questions/How-to-start-a-free-Compass-subscription/qaq-p/2512981 | null |
{
"author": "Siyeon Park",
"title": "How to connect Jira software issue and JSM service desk directly?",
"body": "Hi, I want to connect Jira issue and JSM's service request directly.\n\nI already made forms and service requests in Jira service desk based on JSM. So I want to make Jira Software users can use those conveniently when they create some Jira Software issue. Until now, we used an automation to connect Jira software and JSM, but I'm still curious about it.\n\nIn Jira software automation, they only give me 'Create incident', and 'Edit request type' about JSM.\n\n![Screenshot 2023-10-16 at 7.31.19 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/286609iCB9AE11472278D69/image-size/large?v=v2&px=999 \"Screenshot 2023-10-16 at 7.31.19 PM.png\")\n\nWhat I wanted to do is create new request on JSM, so I think I need to use 'Create incident'. But, I found that incident is not for creating new issue/task/.. but for dealing with problems.\n\nIn my case, using 'Create incident' is the best way to create own automation system?\n\nOr are there some other ways to solve this problem?\n"
} | [
{
"author": "Katie Silver",
"body": "Hi [@Siyeon Park](/t5/user/viewprofilepage/user-id/5320141) , this is the community group for the product Compass :) you probably want to raise your request over here instead: <https://community.atlassian.com/t5/Jira/ct-p/jira>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/How-to-connect-Jira-software-issue-and-JSM-service-desk-directly/qaq-p/2507305 | null |
{
"author": "Erick Armes",
"title": "How to Make Someone a \"Basic User\" on Compass?",
"body": "I consider myself fairly savvy as an admin across multiple Atlassian cloud products for my org...but I'm lost when it comes to granting folks permission to be a \"Basic User\" for Compass. I've reviewed the help documentation, but I'm not seeing anything that helps. Right now, we have two groups with product access: users and admins (the latter is also designated with Adminstration access to Compass). I assume these correspond with \"Full user\" and \"Product admin,\" per <https://developer.atlassian.com/cloud/compass/getting-started/understand-user-roles-in-Compass/>. It's also probably worth noting that we are on \"Beta\"\n\n**UPDATE:**\n\nGot a response from Support that's probably worth passing along to others who might stumble on this post:\n\nWe don't currently have the ability to have Basic users as beta participants. As part of the beta program, until **March 31st 2024** we are using the product for free with the ability to add all users as \"Full Users\" with no charges. Following this date, we would be transitioned to a standard account, granting us the flexibility to categorize users as either **Basic users** or **Full users** . We would have to leave beta early to check out **Basic** users.\n"
} | [
{
"author": "rabia sial",
"body": "A \"**Basic User**\" typically has read-only access to Compass, meaning they can view and navigate the information but may not have the ability to make changes or configurations. To grant someone \"Basic User\" access, you would usually add them to the appropriate group or role in Compass, if such roles or groups exist. In the case of Compass beta, you might want to check if they've introduced specific roles or groups for this purpose.\n\nSince Compass is still in beta, the specific details of how to set these roles and permissions may not be as well-documented as more mature Atlassian products. I would recommend reaching out to Atlassian's support or consulting their official documentation for Compass to get the most up-to-date and accurate information on setting user roles and permissions.\n",
"comments": [
{
"author": "Erick Armes",
"body": "Yeah, probably makes sense to just open a ticket with support. I'm betting the 'beta' variable complicates things.\n"
}
]
},
{
"author": "Phill Pafford",
"body": "I'm still not seeing how to do this and it's officially GA now, where in the docs can I do this?\n",
"comments": [
{
"author": "Phill Pafford",
"body": "I think I found it, you need to navigate to each user, then set the level\n"
},
{
"author": "Martin Cassidy",
"body": "How did you manage this [@Phill Pafford](/t5/user/viewprofilepage/user-id/704705) ? I only see the on/off button for compass, no option to set the type.\n"
},
{
"author": "Phill Pafford",
"body": "[@Martin Cassidy](/t5/user/viewprofilepage/user-id/527949) you have to be an admin to manage users\n\n[https://developer.atlassian.com/cloud/compass/administration/manage-users-and-their-Compass-access/#:\\~:text=Organization%20admins%20and%20user%20access,full%20user%2C%20and%20product%20admin.\\&text=When%20you're%20on%20the,assign%20users%20you're%20inviting](https://developer.atlassian.com/cloud/compass/administration/manage-users-and-their-Compass-access/#:~:text=Organization%20admins%20and%20user%20access,full%20user%2C%20and%20product%20admin.&text=When%20you're%20on%20the,assign%20users%20you're%20inviting).\n\nbasically you navigate to the user, then you can select the access level or user type\n"
},
{
"author": "Martin Cassidy",
"body": "I am an org admin, but I still don't see any option to add basic users. With product access, I have the options for \"product access\" and \"administration access\". Admin is of course for admins, but \"product access\" seems to be for full users as far as I can tell.\n"
},
{
"author": "Phill Pafford",
"body": "* <https://admin.atlassian.com/>\n* select compass -\\> Manage Users![image (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/294886i9EB59F46D14C01D2/image-size/large?v=v2&px=999 \"image (1).png\")\n\nI think this was where, it's strange as I cant find the setting again\n"
},
{
"author": "Martin Cassidy",
"body": "Unfortunately not, that just seems to list users who currently have access to compass, and the option to invite new users only has compass as a tick box - no user type. Editing an existing user just seems to have a compass on/off option, with no ability to set what kind of user they would be.\n"
},
{
"author": "Erick Armes",
"body": "[@Martin Cassidy](/t5/user/viewprofilepage/user-id/527949) - we needed to have our Jira cloud instance migrated to the new admin experience in order to unlock this functionality.\n"
},
{
"author": "Martin Cassidy",
"body": "[@Erick Armes](/t5/user/viewprofilepage/user-id/711793)iiiinteresting, thanks, will have a look at that.\n"
}
]
}
]
| https://community.atlassian.com/t5/Compass-questions/How-to-Make-Someone-a-quot-Basic-User-quot-on-Compass/qaq-p/2516066 | null |
{
"author": "Abhaykumar Patil",
"title": "Can multiple Compass components managed through single yaml file?",
"body": "Currently, Compass doesn't support multiple components configured / linked through single yaml file. Is that something Compass team thinking as a future use case?\n\nAs there could be many components of similar configurations, it would be cumbersome to create separate folders to configure individual yaml files for that many components.\n"
} | [
{
"author": "Guy Derriman",
"body": "We POC'd this yesterday, you can have 2 compass components correlated to 1 repository by adding 2 compass.yml files. The compass.yml files have a componentId so they are smart enough to pick up the context and process changes to the correct compass component. \n\n--- Edit \nJust read the rest of your Question :) \nBut this doesnt specifically solve your problem of avoiding processing several similar files\n",
"comments": [
{
"author": "Chris",
"body": "Sorry for bringing up an old question. As I understand, the requirement is to have distinct/separate files, not YAML's definition of \"file\"/document?\n"
}
]
}
]
| https://community.atlassian.com/t5/Compass-questions/Can-multiple-Compass-components-managed-through-single-yaml-file/qaq-p/2503808 | null |
{
"author": "matthew.seaborn",
"title": "Ingest Swagger from private GitHub Repository",
"body": "The Swagger UI App for Compass allows for a variety of methods of ingesting an OpenAPI definition, as defined in [Integrate Compass with Swagger UI](https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-Swagger-UI/) .\n\nHowever it does not appear to support the simple case of a the swagger.yml sitting along side the compass.yml in a private GitHub repository. The token generated by generating the 'raw' link is only valid for a short period of time, and there is no way to include a personal token in the request from Compass, as defined [here](https://github.com/orgs/community/discussions/22537).\n\nIs there a way to include a swagger.yml private GitHub repository, especially the same repository that contains the compass.yml file?\n\nIMO ideal method would be to simply be able to have a relative path in compass.yml, for example\n\n```\nlinks:\n - name: API\n type: OTHER_LINK\n url: ./swagger.yml\n```\n"
} | [
{
"author": "Katie Silver",
"body": "Hi again, Matthew! Thanks for your question.\n\nWe're in the process of adding this for Bitbucket, although it's not a super high priority given our other work, so it's going a bit slowly. I've raised a ticket for us to add something similar for Github. Hoping we can get to it in the next couple months!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Ingest-Swagger-from-private-GitHub-Repository/qaq-p/2502689 | null |
{
"author": "matthew.seaborn",
"title": "GitHub Deployments not appearing in Compass",
"body": "I have a Component is configured \"as code\" using compass.yml in GitHub and so automatically the Data Connection to the repository which should receive Deployment and Build events.\n\nHowever, when I add deployments (as per [Create a deployment](https://docs.github.com/en/rest/deployments/deployments?apiVersion=2022-11-28#create-a-deployment) ) to the GitHub repo (and confirm they are present in GitHub) they fail to appear in the Component's activity in Compass.\n\nAre there any other steps required?\n\nThanks.\n"
} | [
{
"author": "Taylor",
"body": "Hey [@matthew.seaborn](/t5/user/viewprofilepage/user-id/4002394) sorry to hear you are having some trouble.\n\nThat should be all that is required...would you be available for a quick call to troubleshoot this, it might be a quick thing...\n\nIt does sound like you have connected the GitHub App and have the repo link (through compass.yml) and are seeing the green 'data connection' lozenge under the repo which shows it should be tracking build/deployment events.\n\n**Recap - requirements for deployment events**\n\n1. Install GitHub app, authenticate workspace, and ensure the repo in question is within that workspace.\n2. Set a single repo link in Compass (either through compass.yml or through the UI).\n\nThe only thing I can think of might be the environment name mapping?\n\nSee <https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-GitHub/#github-environment-name-mapping>.\n\nYou could also just paste your compass.yml here for us to look at, ensure there is no sensitive data.\n\nDo you mind just the Intercom chat in the product to move this to a private DM? Once we resolve the issue, I can post the resolution here for everyone to see.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/GitHub-Deployments-not-appearing-in-Compass/qaq-p/2500988 | null |
{
"author": "matthew.seaborn",
"title": "Purpose of Capability Component Types",
"body": "Backstage contains the entity type \"API\" allowing the for the distinction of APIs from the underling implementation. This is missing from Compass.\n\nThe definition of the component type Capability is the slightly vague \"A higher-level product functionality that end-users understand and in which they see value. A capability is an abstraction of one or more underlying software components that power it.\"\n\n<https://developer.atlassian.com/cloud/compass/components/create-view-update-and-delete-components/#component-types>\n\nIs the intention that an API can be represented as a Capability? What else is Capability intended to be used for?\n"
} | [
{
"author": "Katie Silver",
"body": "Hi Matthew, thanks for writing in! Short answer, yes, you could use the Capability or Other component types to describe an API.\n\nLonger answer is, we're still figuring out exactly where an API specifically fits into the Compass architecture. Some users have created individual components for APIs, while some just add API information to Service components as metadata.\n\nThe way we originally thought of capabilities was to serve as a grouping mechanism. As an example, we can look at a checkout experience:\n\nYou might have the \"capability\" of Checkout, but there are several services that make up that experience - shopping cart UX, payments API, invoicing service, etc. Our thought was that Capability could serve as the feature that all these items roll up into. One way we've also heard it described is that a Capability = \"what a support engineer would raise a ticket against.\" We've kept it flat so far to allow for as much flexibility as possible for users, but turning it into a hierarchy is still on my mind.\n\nLet me know what you think - does this help with your questions?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Purpose-of-Capability-Component-Types/qaq-p/2500361 | null |
{
"author": "matthew.seaborn",
"title": "How to determine the ID of Event Sources",
"body": "Both the REST and GraphQL Apis require the eventSourceId to be defined for adding events, but there does't appear to be a method to determine those IDs.\n\nHow do you determine the IDs of the event sources?\n"
} | [
{
"author": "Ken Young",
"body": "Hi [@matthew.seaborn](/t5/user/viewprofilepage/user-id/4002394) . Here is that query that used to do that lookup. It returns all of the eventsourceId's, so you have to determine which one you need.\n\n![lookupComponent.png](https://community.atlassian.com/t5/image/serverpage/image-id/284711i59FE82474B0F9054/image-size/large?v=v2&px=999 \"lookupComponent.png\")\n\nI put my process into a different question on the site late last week: [Incident Events from JSM](https://community.atlassian.com/t5/Compass-questions/Incident-quot-Events-quot-from-JSM/qaq-p/2490511).\n\nKen\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/How-to-determine-the-ID-of-Event-Sources/qaq-p/2500283 | null |
{
"author": "Abhaykumar Patil",
"title": "Component Activity which appears to be working only with 'Production' environments",
"body": "I am trying to post events for component activity for DEV, TEST and other non-production environments however it looks like REST API POST requests are successful, but it doesn't appear to be getting updated on the component page. Also I see there are multiple environments are supported through POST API but on component page we have only two options to choose 'Production' and 'Staging'.\n"
} | [
{
"author": "Steffen Opel _Utoolity_",
"body": "Hi [@Abhaykumar Patil](/t5/user/viewprofilepage/user-id/5248366)\n\nThis is simply bad and misleading DX/UX, insofar Compass oddly only supports the two environment types 'production' and 'staging' so far, even though the widget suggests exactly what you expected (and the underlying API supports more types indeed).\n\nUnfortunately I didn't even get a response from the usually very responsive Compass team when asking about this after the [introduction of staging support](https://community.atlassian.com/t5/Compass-articles/Environmentalists/bc-p/2314449#M72), but the team at least acknowledged my subsequent clarification request on their own respectively misleading [DevEx Roundup](https://community.atlassian.com/t5/Compass-articles/DevEx-Roundup-Join-Compass-in-Vegas-connect-Jira-to-your/bc-p/2314543#M30).\n\nCheers, \nSteffen\n\nPS: Given you ask about the API, I can confirm that we support all environments within our [Develop with AWS (Compass)](https://go.utoolity.net/apps/develop-with-aws-compass) app and can seemingly ingest the data just fine, i.e. I expect the data for other environments to be properly stored in the backend already so that it will hopefully just show up once Atlassian has removed this annoying frontend limitation.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Component-Activity-which-appears-to-be-working-only-with/qaq-p/2498664 | null |
{
"author": "Ken Young",
"title": "Incident \"Events\" from JSM",
"body": "Hi Again,\n\nWe are using JSM in it's current OpsGenie(Alerts) -\\> JSM(Incidents) configuration that the OpsGenie-\\>JSM integration provides. As such, we are not using OpsGenie incidents. We are, however, linking linking services to our JSM Incident tickets (using Automation) though by doing a service lookup by name via the OpsGenie API.\n\nIn looking up the \"service\" via the LookupObject automation component, we can retrieve the service. In the JSM UI it with also show the Compass component (if you have it linked), but the lookup object doesn't seem to contain the compass component, or the id/link.\n\nOur ultimate goal is that when a incident is opened in JSM (with a service assigned to the incident), it create a corresponding \"Incident\" event in Compass. Would be best if I didn't have to write it, but looking to utilize the [REST API](https://developer.atlassian.com/cloud/compass/rest/api-group-events/#api-group-events) to accomplish this. My question is if I am targeting a specific component/service in the event request body, how do you indicate that, and how do you lookup the Id dynamically if Automation doesn't currently support GraphQL (or what alternatives are there)\n\nThank you\n\nKen\n"
} | [
{
"author": "Ken Young",
"body": "To close the loop on this if this helps anyone creating an Incident Event. I was eventually able to do this with Jira Automation on the GraphQL gateway.\n\nGraphql queries/mutations need to be converted into rest format in order to utilized in in the Web Request component. To help in converting Queries/Mutations, I has some success with the \"[GraphQL to REST queries](https://marketplace.visualstudio.com/items?itemName=orasik.graphql-to-rest-queries)\" available on the VS Code Marketplace\n\nThe first step was to execute a query against the GraphQL Gateway to retrieve a Compass component by it's Name.\n\n![lookupComponent.png](https://community.atlassian.com/t5/image/serverpage/image-id/284711i59FE82474B0F9054/image-size/large?v=v2&px=999 \"lookupComponent.png\")\n\nNext was to validate that a single eventsource was returned in the webResponse. The total # of components is found by using the following smart value\n\n```\n{{webResponse.body.data.compass.searchComponents.totalCount}}?\n```\n\nAfter confirming that a component was retreived, the For Each Advance Branching was utilized to loop over the components event sources.\n\n```\n{{webResponse.body.data.compass.searchComponents.nodes.first.component.eventSources}}\n```\n\n![flow_findexternaleventsource.png](https://community.atlassian.com/t5/image/serverpage/image-id/284714iD868B17709230742/image-size/large?v=v2&px=999 \"flow_findexternaleventsource.png\")\n\nAfter retrieving the Incident externalEventSourceId, variables for start DateTime and updated DateTime were created separately so they could be formatted specifically for Graphql. ++Note: the smart values date and time formatter for jiraDateTime is the correct format, but the formatter doesn't seem to be currently working as documented.++\n\nTo create the actual Incident Event in Compass, a mutation using the related JSM Incident issue information is sent via a web request.\n\n![webrequest_incidentmutation.png](https://community.atlassian.com/t5/image/serverpage/image-id/284717i95A9FE34762CDA05/image-size/large?v=v2&px=999 \"webrequest_incidentmutation.png\")\n\nI am hoping this is helpful.\n",
"comments": null
},
{
"author": "Ken Young",
"body": "After a bit more investigation, I have found the answer to using Automation's web request function to do queries and mutations into Compass. ([Link](https://community.atlassian.com/t5/Jira-Software-questions/Jira-Automation-Can-we-use-Graph-API-in-Jira-Automation-Web/qaq-p/2417319#U2491570) ) After crafting a query to pass in the service name, I can find the correct Component., as well as the eventsources's related to that component. So hopefully I now have all of the data to post/mutate events with an external url back to the JSM \"incident\" ticket.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Incident-quot-Events-quot-from-JSM/qaq-p/2490511 | null |
{
"author": "Ken Young",
"title": "Ability to view all components (similar to the home view)",
"body": "As we are beginning populate compass with more component information, it is becoming much more useful to see a consolidated view of activity for our organization.\n\nOne question is if there is a way to build an activity view of components that crosses teams? In the Home view, it is showing the information only for teams you are a member of. We have some components that are really \"owned\" by multiple teams (utility-libs) so we would like a multi-team view.\n\nThx\n\nKen\n"
} | [
{
"author": "Patrick Hill",
"body": "Hey Ken!\n\nWe're looking at updating our Home view so we'll take your feedback under consideration as we evolve Compass.\n\nOne pattern we've used internally inside Atlassian is creating larger Teams inside Compass (by adding the members of multiple teams into one larger squad), and then having that larger Team own these shared libraries and other utilities.\n\nHopefully that helps!\n",
"comments": [
{
"author": "Ken Young",
"body": "Thanks [@Patrick Hill](/t5/user/viewprofilepage/user-id/502126) . That is something that we are considering as well. Something like \"Engineering Team \", etc. We are trying to align our needs for the use of teams (aka separate work for separate standups / boards) away from our view needs (like in Compass). Of course the answer is to allow multiple teams be assigned to some component, but having shared responsibility makes more challenging when trying to determine accountability.\n"
}
]
}
]
| https://community.atlassian.com/t5/Compass-questions/Ability-to-view-all-components-similar-to-the-home-view/qaq-p/2490074 | null |
{
"author": "Sui Chen",
"title": "SAML Single Sign On failed",
"body": "![Screenshot 2023-09-27 at 15.48.24.png](/t5/image/serverpage/image-id/283169i69A9B7A0099A6C51/image-size/large?v=v2&px=999 \"Screenshot 2023-09-27 at 15.48.24.png\")\n"
} | [
{
"author": "Sui Chen",
"body": "Cannot login, show the picture as before and I use the apple connect to log in\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/SAML-Single-Sign-On-failed/qaq-p/2489464 | null |
{
"author": "Robert Noble",
"title": "What data does compass store, especially related to the various repos it connects to?",
"body": "Hi All,\n\nOur team is looking to leverage Compass in our organization but there are a few concerns from our InfoSec team.\n\n1. Compass is a beta product and typically beta products are not fully supported. Moreover, having that connected to prod systems raises concerns for them. There is a concern there and a question around when it will go into GA (I know no date as of yet has been mentioned).\n\n2. More importantly, they want clarification on what data is actually stored in Compass. Their primary concern is around development code and similar data being stored in Compass. My understanding is that Compass merely connects to the repos and does not store any code itself, however they do want a clarification from Atlassian.\n\nLet me know if this is the right spot to ask these questions!\n\nThanks!\n"
} | [
{
"author": "Robert Noble",
"body": "Can someone from Atlassian answer this?\n",
"comments": [
{
"author": "Josh Campbell",
"body": "Hey Robert, Compass doesn't store your source code. We process webhooks from Bitbucket, GitHub, GitLab and store the related events and metrics detailed here in our docs <https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-GitHub/>. If you use the [config as code feature](https://developer.atlassian.com/cloud/compass/config-as-code/what-is-config-as-code/), we look for a \\`compass.yaml\\` file in the repository. And of course, we'll store the link to the repository itself. But no source code!\n\nLook for official announcement on general availability very soon :)\n"
}
]
}
]
| https://community.atlassian.com/t5/Compass-questions/What-data-does-compass-store-especially-related-to-the-various/qaq-p/2483172 | null |
{
"author": "Tongyu_Wang",
"title": "Create an API catalog in Compass",
"body": "We are experimenting with Compass as a potential implementation of our internal developer portal. One feature we have urgent need is to create an internal API catalog. While we can create a component catalog in Compass of various types and add \"other link\" to API specs, API is not one of the native types supported. As we are putting stronger emphasis on \"API First\", we'd like to treat API specs as first class artifacts. A few questions for the product team and the community:\n\n- What's the best practice to create such a catalog in Compass? Should we use Service, Capability, or other types? Should we use labels?\n\n- Is there plan to add API as a native component type in the future?\n\nThanks in advance!\n"
} | [
{
"author": "Pavel Shkleinik",
"body": "I'm not sure that there is a best practice, but my gut filling is that Service would be the closest to API type atm. Also there is Swagger UI Forge App (<https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-Swagger-UI/>) that can render your API spec in human friendly way.\n",
"comments": [
{
"author": "Tongyu_Wang",
"body": "Yes I agree that Service + labels is probably the best we can do to create an API catalog based on the current product capabilities, but also curious if the product team has any plan for API catalog as a first class feature.\n"
}
]
},
{
"author": "Tongyu_Wang",
"body": "I think that could be made to work with links to api specs and an agreed upon label so people can run a component search to see a list of components with apis, but that feels more like a workaround than an intentional feature. My preference would be that API is treated as a first class component type and maybe even with its own dashboard, something similar to [Backstage.](http://backstage.io)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Create-an-API-catalog-in-Compass/qaq-p/2480751 | null |
{
"author": "Ken Young",
"title": "Compass and Jira \"Bulk Change\" - compass id format",
"body": "Hello\n\nI am in the process of migrating our jira \"issues\" from using components to using Compass components. I know that there are future improvements to bulk editing coming, but for today it appears that a text based identifier is needed to do the bulk move.\n\nMy question is in what format should that data be put into the Bulk change tool? (compass id, URL to the components, other)?\n\nThanks\n"
} | [
{
"author": "Katie Silver",
"body": "Hi Ken, thanks for reaching out!\n\nSo, to use the integration today, you'd need to use the Component ARI, which you can find by clicking the **...** menu on the top right of a Component screen. I know it's a bit of a pain and it's definitely a long process that way.\n\nHowever, I'd actually suggest holding off on this work. I'm working on an announcement (set for next week) about our new version of the JSW integration, and it won't require any of this work. We're going to align with the Jira Components field.\n\nI hope this isn't too much of a hassle - let me know if you have any questions and otherwise keep an eye out for info very soon.\n",
"comments": [
{
"author": "Ken Young",
"body": "Thanks for the quick response Katie. I was only a few \"testing\" tickets in, so I will hold off until next weeks announcement. Looking forward to testing the feature out.\n"
},
{
"author": "Katie Silver",
"body": "Hey Ken - check out our feature preview here: <https://community.atlassian.com/t5/Compass-articles/Coming-this-December-a-new-and-improved-integration-between/ba-p/2498839>\n"
},
{
"author": "Ken Young",
"body": "Thanks for heads up. If I am reading correctly, this will be \"preview-able\" in Dec?\n"
},
{
"author": "Katie Silver",
"body": "We'll have our first release in Mid-December. I'll provide a way closer in to opt-in to the first cohort, if you want to start using it then! otherwise it will be 100% available in January.\n"
},
{
"author": "Ken Young",
"body": "Thank you Katie. Yes, I believe we would like opt-in to the cohort.\n\nKen\n"
},
{
"author": "Katie Silver",
"body": "ok great! I'll keep you posted.\n"
},
{
"author": "Katie Silver",
"body": "Hi [@Ken Young](/t5/user/viewprofilepage/user-id/4596309) ,\n\nI just posted a link to the signup form - would you mind filling this out for me, so we know what site to activate the integration on?\n\n[Sign up link for early access to Compass x JSW integration](https://forms.gle/FpZX6jph6jatjgaFA)\n"
},
{
"author": "Ken Young",
"body": "Thanks [@Katie Silver](/t5/user/viewprofilepage/user-id/641274) . Form submitted.\n"
}
]
}
]
| https://community.atlassian.com/t5/Compass-questions/Compass-and-Jira-quot-Bulk-Change-quot-compass-id-format/qaq-p/2488826 | null |
{
"author": "Tom Moran",
"title": "Compass Activity view on a component only shows the Production and Staging Environments",
"body": "Hey All,\n\nSeems this question has been asked before and have linked some previous threads that didn't appear to have a answer. In Compass the Activity view on a component only shows the Production and Staging Environments. The API shows the Valid values as: `PRODUCTION`, `STAGING`, `TESTING`, `DEVELOPMENT`, `UNMAPPED`\n\nCurrently we would be unable to send events for our Dev environment, or more specifically seems we can send them but cant view them.\n\n![Screenshot 2023-09-15 at 10.48.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/280843i1A02C3D152574256/image-size/large?v=v2&px=999 \"Screenshot 2023-09-15 at 10.48.00.png\")\n\nIs there anyway to align the Frontend Activity view with the backend API / provide a drop down for the Development environment?\n\nPrevious threads are here:\n\n<https://community.atlassian.com/t5/Compass-questions/Cannot-see-development-environment-for-Compass-component/qaq-p/2393414>\n\n<https://community.atlassian.com/t5/Compass-articles/Environmentalists/ba-p/2296892#M72>\n"
} | [
{
"author": "Tom Moran",
"body": "Is there any way of escalating this? Its pretty much a dealbreaker for future use of this tool for us and without a answer we will have no choice but to look elsewhere...\n",
"comments": null
},
{
"author": "Reinier",
"body": "We need this also. I understand that it will affect some work on Atlassian side but please fix it.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Compass-Activity-view-on-a-component-only-shows-the-Production/qaq-p/2478409 | null |
{
"author": "Jake Sorrentino",
"title": "Jira Service Management Deployments",
"body": "Hello,\n\nI work on a team that does both development and help desk support for our ERP software. We have recently switched our helpdesk over to Jira SM and are beginning to learn how to integrate that into our existing Jira Software. One issue we have is that when we get a ticket from a user about a fix that needs to be made in our ERP, it gets added to our Kanban board with our other development work for the Sprint. We work in 3 environments of our ERP, and typically we mark these tickets as Done before their promoted to our Production environment (which is usually part of a Release with other updates). Is there a way we can add these JSM tickets to a Deployment/Release, and in a way that communicates to the user that it is in process of being deployed?\n\nAlso, would love advice from anyone on similar teams on how to improve our workflow and customer service!\n\nThanks!\n"
} | [
{
"author": "eugenio_onofre",
"body": "Hi [@Jake Sorrentino](/t5/user/viewprofilepage/user-id/5315919)\n\nWelcome to the Atlassian Community.\n\nThe right way to achieve what you are expecting is using both ISSUE LINK and AUTOMATION solutions.\n\nWith issue link, you can relate all incidents reported by your users on the JSM project to one or more bugs/improvements in your Jira Software. Please refer to [this documentation](https://support.atlassian.com/jira-service-management-cloud/docs/link-subtasks-issues-and-pages-from-the-new-issue-view/).\n\nAtlassian Automation will help you to add comments and update the incident tickets whenever the Jira Software ticket is update. Please refer to [this documentation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/).\n\nPlease do not forget to accept this answer in case it helps you resolve your issue as it may help other community members in the future.\n\nRegards, \nEugenio\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/Jira-Service-Management-Deployments/qaq-p/2476855 | [
"jira",
"jira-cloud",
"jira-development",
"jira-service-management"
]
|
{
"author": "Ken Young",
"title": "graphql to search for all components",
"body": "Hi All,\n\nI am looking for some examples on using the graphql api to search for components. I probably can push my way through, but if there are examples available, it would accelerate my efforts.\n\nI am specifically looking to create the following queries:\n\n* Return all components\n* Return component by name\n\nThank you\n"
} | [
{
"author": "Pavel Shkleinik",
"body": "There is a series of articles describing in detail how to authenticate and query Compass GQL API:\n\n* <https://community.atlassian.com/t5/Compass-articles/Using-the-Compass-API-Authentication/ba-p/2283266>\n* <https://community.atlassian.com/t5/Compass-articles/Using-the-Compass-API-GraphQL-Samples/ba-p/2290599>\n* <https://community.atlassian.com/t5/Compass-articles/Using-the-Compass-API-Customize-GraphQL-samples/ba-p/2298895>\n\nonce you read/watch these articles you should be able to run queries like: <https://github.com/atlassian-labs/compass-examples/tree/main/snippets/graphql/search-components>.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Compass-questions/graphql-to-search-for-all-components/qaq-p/2472308 | null |
{
"author": "Michael Latiolais Latiolais",
"title": "Can Atlas integrate with a local server version of Jira?",
"body": "Can Atlas, a cloud product, integrate with a locally installed server edition of Jira?\n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@Michael Latiolais Latiolais](/t5/user/viewprofilepage/user-id/5452123) and welcome to the Community!\n\nIt would not be fair to say Atlas and Jira server/DC really *integrate*. Atlas has a lot of fields where you can link to external content. And since your Jira on prem is a web application, you can add links to URL's from your Jira.\n\nHowever, Atlas has integration with custom fields, smart links, etc that are cloud only features. Those are not available to speak of a true \"integration\".\n\nHope this helps!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Can-Atlas-integrate-with-a-local-server-version-of-Jira/qaq-p/2639465 | null |
{
"author": "Anton von Borries",
"title": "Project status and date relationship",
"body": "We have recently adopted Atlas specifically for project updates and have a question about the best practice for status changes and dates.\n\nOur interpretation of the \"Off Track\" status is that the original target date is no longer achievable and has to move back.\n\nSo ideally in the project update, we'd like to set the status to Off Track for the original target date and provide a new date the team is targeting. However, the phrasing in the update shows up as \"Off Track for \\[new date\\]\". Making it seem like we're Off Track for the new date.\n\nThe only option I can see is leaving the original target date in and adding the new date in the comments, but it's not great as that doesn't surface on the top-level list. An alternative approach would be to:\n\n1. Set the status to Off Track, leave the original target date in and mention the new target date in the comments\n\n2. In next week's update, set the new target date and whether we're on track for that\n\nThe only problem with this approach is that in the top-level project list this project now shows as all green, same as projects that haven't had a date change. So we've lost visibility on the fact that this project is no longer tracking to its original timeline until you click into the individual project.\n\nI am wondering what the intention of the status \\& date relationship is for Off Track updates? What is the \"intended\" workflow for communicating that we are off track for the original date and then start tracking towards a new target date?\n\nThanks\n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@Anton von Borries](/t5/user/viewprofilepage/user-id/4944852),\n\nAllow me to try and change the perspective from the tool to the actual project (being represented as an entry in Atlas).\n\nWhen the time comes for the weekly update, there's going to be a moment where you notice for the first time that you may not be in shape to meet the project deadline. Or maybe run over budget. Or start experiencing quality issues. At that time, you use Atlas to signal there is an issue, by marking the project as *off track / at risk*. In the update, describe why you changed the status and what actions you need to take.\n\nMost importantly: take these actions. Look at your scope, resources, timeline. Do whatever you need to do to mitigate the issue.\n\nWhenever the project gets back on track, switch the status back to green, update the timeline (if that's what you decided to do) and document why you can see you're back on track.\n\nKeep in mind that the goal of the tool is signal the need to talk: with stakeholders, with the project team, with partners, ...\n\nHope this helps!\n",
"comments": null
},
{
"author": "Sing Chen",
"body": "Hi [@Anton von Borries](/t5/user/viewprofilepage/user-id/4944852),\n\nWe had similar conversations in group when we adopted Atlas and went through a similar set of \"what does good practice look like\" discussions.\n\nI agree with Walter's comments and would add:\n\n* For our projects, while it's good to know the original (or historic target dates - since a project's target could change multiple times, and even come in sooner) what our Atlas 'consumers' are interested in are what the target date IS not what it WAS. Part of our on-going education and reminders to the business (since they aren't project management professionals nor do we expect them to be) is how we set expectations about what status and dates mean.\n* It's very rare for our projects to go off-track and have a new date in the same \"reporting\" week, so Walter's approach works for us. Original date is set as off-track, project team works on risk mitigation/issue resolution and time is needed to identify a new date (the work to do that is referenced in the update itself) and when a new date is agreed, we use the following reporting week to convey that information and set status to green (against that new date).\n* A project's timeline at the top of it's Atlas page will show the ebb and flow of date changes which users can jump into the detail of. Our users are accustomed to that now, they understand that you can't have the high-level and the detail in a single view and if a high-level view raises an eyebrow, they know to dig into the detail and then follow up with the project owner.\n* We use other 'vehicles' as part of our project execution. Atlas is there as official reporting system of record but \"interested parties\" will be involved in different ways and will have an understanding of where the project is without using Atlas as their go-to. Example: the immediate project team shouldn't have to look at Atlas to know if a project is R, Y, or G or to know there is risk to the date or that it has changed. In a similar way, other stakeholders who may not be as directly involved but are consulted or kept informed will generally be involved in discussions around assessing risks, resolving issues, escalations, etc and will typically be aware that an initial date may be off-track.\n* Depending on the level of plan you are on, have you considered using Custom Fields? Perhaps defining an \"original target date\" field or \"previous target date\" field.\n\nThis is not to say Atlas is the perfect solution, there are opportunities for improvement but it aligns much more effectively to how we want to work. No more powerpoint attachments in emails and fewer status meetings.\n\nI hope this helps.\n\nSing\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Project-status-and-date-relationship/qaq-p/2640238 | null |
{
"author": "Marco Amicucci",
"title": "Exploring Kanban as a Portfolio Overview Tool in Atlas: Seeking Creative Solutions",
"body": "Hello Atlas Community,\n\nI'm new to Atlas and I've noticed **there isn't a Kanban view** for projects.\n\nI'm aware of the conventional use of Kanban for individual project management. However, I find Kanban boards extremely useful for a holistic view of project portfolios. Despite understanding the typical perspective that Kanban may not be the ideal tool for this, **I still see great value in it for overarching project visualization**.\n\n**Is there any way to view projects in a Kanban format in Atlas?**\n\nI'm curious if there's a way to integrate a Kanban-style overview within Atlas, perhaps even through a Trello integration? I'm eager to hear any creative ideas or solutions that might help address this need for a comprehensive project portfolio view using Kanban. **Any insights or workarounds would be greatly appreciated!**\n"
} | [
{
"author": "Amanda Barber",
"body": "We have a Jira Software Kanban board that displays our Epics. Then, each epic is linked to a project in Atlas. From the epics in Jira, you can view Atlas updates and post updates, too.\n",
"comments": [
{
"author": "Vladimir Petrovi?",
"body": "Hi Amanda, do you might have the idea how to link more than one epic in atlas?\n\nOr if you have any experienced workaround, i would appreciate if you could share it with me?\n\nThanks in advance.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/Exploring-Kanban-as-a-Portfolio-Overview-Tool-in-Atlas-Seeking/qaq-p/2638593 | [
"kanban"
]
|
{
"author": "Margarita",
"title": "Atlas/Jira Goal Linking",
"body": "When using Atlas, it is possible to link a Jira Epic to an Atlas Goal from Jira. However, it is not possible to link to a Jira Epic from an Atlas Goal.\n\nAny suggestions on how we can link the Jira epic to an Atlas Goal?\n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@Margarita](/t5/user/viewprofilepage/user-id/4278231),\n\nAs a matter of fact, you can. If you open a goal, navigate to the *Jira* tab and click *add iJira ssue*:\n\n![Screenshot 2024-03-16 at 14.44.59.png](https://community.atlassian.com/t5/image/serverpage/image-id/312498i6DBBF3A07FA83E74/image-size/large?v=v2&px=999 \"Screenshot 2024-03-16 at 14.44.59.png\")Yo do need to paste in the link to the issue, but you can even add multiple issues there.\n\nHope this helps!\n",
"comments": null
},
{
"author": "Nicola Sun",
"body": "Hi Margarita,\n\nThanks for reaching out.\n\nYou are right, there is no way of linking a Jira Epic directly from an Atlas Goal today. I have added your input to our insights, so that it will be considered when this capability is worked on.\n\nIn the meantime, a workaround could be adding the link in the About tab.\n",
"comments": [
{
"author": "Edward Wilson",
"body": "We have a custom issue type, Initiative, in Jira, which we use to group epics. These are goals in Atlas, but they are not linked; we can only include the contributing projects. We'd love to be able to link a goal to a specific issue in Jira, too! \n\n<br />\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/Atlas-Jira-Goal-Linking/qaq-p/2632005 | null |
{
"author": "Matus Klaudiny",
"title": "Notification Hub in Atlas to receive also JSM Customer Notifications",
"body": "Hello all, \n\nWe have recently start utilising this hub - <https://team.atlassian.com/notifications>\n\nWe like the format and ability to filter for product specific notifications etc. \n\nIn the atlassian stack we have also JSM and we utilise it mostly for internal customers as employee helpdesk - meaning our employees are customers of the projects. Is there a way where would also get customer notifications visible also in the atlas notification hub? It seems like only Jira / Confluence or JSM projects notifications (where employees have access to the agents view or have browse issues permissions to these projects) are landing in there.. \n\nThis would greatly improve visibility of work for us since we could rely on this hub only instead of having email channel to be checked for JSM customer notifications / updates. \n\nHope I explained it properly.\n"
} | [
{
"author": "Nicola Sun",
"body": "Hi Matus,\n\nThanks for reaching out, I can see the use case for wanting JSM customer notifications in the one place.\n\nI've added your input to our backlog so that it can be considered when the capability is being worked on.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Notification-Hub-in-Atlas-to-receive-also-JSM-Customer/qaq-p/2631308 | [
"notification"
]
|
{
"author": "Jack Ukleja",
"title": "Please support filtering by dates",
"body": "Hi,\n\nWhen doing \"delivery wall\" style status updates at the company portfolio level, we are often needing quickly jump through views for based on organisational units, showing all the project or goals due that quarter/year.\n\nWhile its relatively easy to filter the organisational units using team or reporting line filters, there is no way to filter on target dates.\n\nCan we please have a way to filter on target dates? This will make it very easy to create view of yearly or quarterly OKRs for example.\n\nRight now the only way to achieve this is by manually labelling the relevant items.\n\nThanks\n"
} | [
{
"author": "Nicola Sun",
"body": "Hi Jack,\n\nThanks for reaching out, I understand the need to filter by target dates.\n\nI've added your feedback in our backlog.\n\nThanks,\n\nNicola\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Please-support-filtering-by-dates/qaq-p/2629985 | null |
{
"author": "Jack Ukleja",
"title": "Contributing Atlas projects from sub-goals - usability problems",
"body": "Our team only just recently noticed that underneath Goal -\\> Project views there is actually an expander to view all the **Contributing** Atlas projects from sub-goals.\n\nCan the UI be made a bit more obvious here?\n\nPerhaps a tree view would be simpler? Or have the expander on the left hand side?\n\nCheers\n"
} | [
{
"author": "Carlos Garcia Navarro",
"body": "Hi [@Jack Ukleja](/t5/user/viewprofilepage/user-id/4807337) ,\n\nThat's an interesting observation. I agree that it may be easier to miss, so I'd recommend to bring it up when training the teams on the use of Atlas.\n\nI'd also prefer it on the left side (which would make it consistent with other views, like in the Goals-\\> All goals, where I can see the arrow to expand into sub-goals to the left of the goal.\n\nThanks!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Contributing-Atlas-projects-from-sub-goals-usability-problems/qaq-p/2629922 | null |
{
"author": "Jack Ukleja",
"title": "Problems with Intercom / Messaging product team",
"body": "Hi team,\n\nI'm not sure if I'm doing something wrong here, but I'm unable to create _new_ conversations in the Atlas Intercom (team chat) feature. I can see all my previous convos but for the life of me now cannot work out how to create a new one. When I try to contact via previous messages threads these tend to go unanswered. I will post my feedback/queries in other community threads for now\n\nCheers\n"
} | [
{
"author": "Nicola Sun",
"body": "Hi Jack,\n\nThanks for reaching out, Intercom chat has been turned off.\n\nThe best way to post feedback / queries is either via Community or the 'Give Feedback' button in the top navigation bar within Atlas. Also happy to jump on a call to chat through if you prefer.\n\nThanks,\n\nNicola\n",
"comments": null
},
{
"author": "Amanda Barber",
"body": "[@Daniella Latham](/t5/user/viewprofilepage/user-id/5089518) might be able to help here.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Problems-with-Intercom-Messaging-product-team/qaq-p/2629917 | null |
{
"author": "Jennifer Rudd",
"title": "How does the no update feature work?",
"body": "On the home page, there is data to show \"no updates\" projects.\n\nI have a project which last had an update 7d ago (on a Tuesday), so the new update to keep it weekly is expected today. This project does not show in \"no updates\".\n\nI have another project which was showing in \"no updates\", which was updated today, but is still showing here.\n\nOur schedule of updates is weekly on Fridays.\n\nBased on this, I think what this section is actually showing is;\n\n\"projects which did not have an update on the last weekly cycle of Mon-Fr\". Meaning even updating it now will not remove it from the \"no updates\" section, and explains why a project due it's next weekly update won't show, because it did have one last week.\n\nIs this correct?\n"
} | [
{
"author": "Zoey Wang",
"body": "Hi [@Jennifer Rudd](/t5/user/viewprofilepage/user-id/4877403)\n\nWhat you mentioned here is correct.\n> \"projects which did not have an update on the last weekly cycle of Mon-Fr\". Meaning even updating it now will not remove it from the \"no updates\" section, and explains why a project due it's next weekly update won't show, because it did have one last week.\n\nThe Project homepage displays activities that happened in the cycle of Monday to Friday of last week no matter whether any updates are made the week after or now.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/How-does-the-no-update-feature-work/qaq-p/2629600 | null |
{
"author": "Nick Sweet",
"title": "Feature request: Filter by Target Date",
"body": "I'm surprised there doesn't seem a way to filter goals by target date. We want to create views with goals for each quarter, but there doesn't seem to be a way to do that. Am I missing something? Are there workarounds for this? \n\nI'd love a filter where I could see all goals targeted to end, for instance, in the next 6 months, or on a specific date.\n"
} | [
{
"author": "Jack Ukleja",
"body": "I echo this. I posted my feature request here [Please support filtering by dates (atlassian.com)](https://community.atlassian.com/t5/Atlas-questions/Please-support-filtering-by-dates/qaq-p/2629985)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Feature-request-Filter-by-Target-Date/qaq-p/2628674 | [
"filter"
]
|
{
"author": "Thomas GOUSSEAU",
"title": "Atlas Embed view (smart links) is displaying an empty space on top of embed list of project or goals",
"body": "1st bug\n\nWhen using smart-links from Atlas into Confluence page i now have an empty space on the top part of the embeded list of project or goals (i think it is a new bug)\n\nAm I the only one having this bug ?\n\nas the embed widget is responsive to the content when the list has only one line (only one project for exemple), i can only see \"blank\" information and i need to scroll down to see the only one entry (when the are 2 entries, the embed view is set to 2 lines, i can see 1 blank space and 1 entry, and i need to scroll down to see the 2nd entry.. etc...)\n\n2nd bug\n\nWhen refreshing the confluence page, the embed information is not refreshed, i have to manually set the smartlink to \"inline\" or \"card\" and back to \"embed\" to have the view refreshed\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@Thomas GOUSSEAU](/t5/user/viewprofilepage/user-id/5442272)\n\nI'd contact Atlassian Support to report this: <https://support.atlassian.com/contact/#/>\n\nScreenshots would be useful :)\n\nAdmittedly though, I don't see this issue in our embedded Atlas smart links.\n\nSte\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Atlas-Embed-view-smart-links-is-displaying-an-empty-space-on-top/qaq-p/2626298 | [
"confluence",
"embed"
]
|
{
"author": "Sho",
"title": "I received a mail from below domain. Is that a spam?",
"body": "I received a mail from below domain. Looks like a spam. \nDaniella from Atlas \\<[email protected]\\>\n"
} | [
{
"author": "Amanda Barber",
"body": "[@Daniella Latham](/t5/user/viewprofilepage/user-id/5089518) :)\n\nAtlas uses Intercom for their support, so that looks legit to me!\n",
"comments": [
{
"author": "Sho",
"body": "Thank you for kindly reply :)\n"
}
]
},
{
"author": "Nikola Perisic",
"body": "Hi [@Sho](/t5/user/viewprofilepage/user-id/5222072)\n\nVirusTotal says that the domain is legit: <https://www.virustotal.com/gui/domain/atlas-67cedc46e45f.intercom-mail.com>\n\nI have tagged Atlassian for higher visibility.\n",
"comments": [
{
"author": "Sho",
"body": "I see. Thank you for kindly reply :)\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/I-received-a-mail-from-below-domain-Is-that-a-spam/qaq-p/2628008 | [
"atlassian",
"spam"
]
|
{
"author": "nicolevonvon",
"title": "Is there a way to clear the target date",
"body": "For *reasons* a lot of our projects will need to be paused. Is there anyway to clear the target date? I would rather keep the projects on Atlas in the paused status without a target date vs deleting them or setting some target date way in the future.\n"
} | [
{
"author": "Nicole Schwartz",
"body": "Hi [@nicolevonvon](/t5/user/viewprofilepage/user-id/5289364), thanks a lot for reaching out and for your question!\n\nWe currently don't have a way to clear a target date. Would it work for you to put the project in paused status and keep the current target date? The paused status should indicate to stakeholders that the work is not in progress towards the target date and we recommend adding some commentary on why the project was paused and when you expect it to resume. Hope this helps!\n\nThanks,\n\nNicole\n",
"comments": [
{
"author": "Nicole Howard",
"body": "That is unfortunate! Consider it a feature request please :)\n\nI will probably just set the date to the end of the year and then the projects can be updated when they are unpaused.\n\nThanks!\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/Is-there-a-way-to-clear-the-target-date/qaq-p/2624961 | null |
{
"author": "Ryan Boyd",
"title": "Custom View",
"body": "I'm working to take a custom view by team and embed it into a Confluence page. However, when I embed that link in Confluence it strips out the custom fields or attributes from Atlas and only shows project, status, due date.\n\n1. Is that expected?\n2. Is there a way to work around it?\n\nI'm trying to get everyone on a single page that shows projects and how they map to company goals. Without it, there's a lot of clicking in to do the same thing.\n"
} | [
{
"author": "Nicole Schwartz",
"body": "Hi [@Ryan Boyd](/t5/user/viewprofilepage/user-id/5441804), thanks a lot for reaching out and for your questions!\n\nShowing Atlas custom fields when embedding a custom view in Confluence is not something that is currently available and I've added your insight to our backlog, thank you!\n\nCould you please provide some more detail on what custom field/s you'd like to show so I can better understand your use case and any potential work arounds to achieve what you want? Happy to set up a call to discuss this.\n\nThanks,\n\nNicole\n",
"comments": [
{
"author": "Ryan Boyd",
"body": "Thanks. It's not really custom fields, just a custom view. The standard fields would be fine. I included a screenshot below. ![Project_directory_?_SpotOn_Atlas.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/309565i11E256732A9FE313/image-size/large?v=v2&px=999 \"Project_directory_?_SpotOn_Atlas.jpg\")\n"
},
{
"author": "Nicole Schwartz",
"body": "Thanks for sharing!\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/Custom-View/qaq-p/2625562 | null |
{
"author": "saju_thomas",
"title": "When I am (as a user) tagged in an Atlas update for a project, can I get a slack notification?",
"body": "I would like to get a slack notification if anyone tags me in Atlas project update. Right now I receive the notification via email only which I do not usually check. Is it possible to configure Atlas to notify me on Slack if anyone mentions me in the update in Atlas? Thanks in advance.\n"
} | [
{
"author": "Nir Nikolaevsky",
"body": "Hi [@saju_thomas](/t5/user/viewprofilepage/user-id/5440064), you can't do that at the moment but it's something we'd want to support in the future. We're actually exploring this right now so I'll make sure to share your feedback with the team!\n",
"comments": [
{
"author": "saju_thomas",
"body": "Thank you. Look forward to having this feature.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/When-I-am-as-a-user-tagged-in-an-Atlas-update-for-a-project-can/qaq-p/2622953 | null |
{
"author": "Jeremy Powell",
"title": "Creating an ATLAS Project on a JSM Initiative Request/Link",
"body": "We're moving forward with our Atlas/JSM/JIRA integration... Our JSM is the originating backlog of Initiative requests. When an initiative reaches an approved state of the Workflow, we'd like to auto-create an ATLAS project with basic fields populated (where possible).\n\nIs there an automated way for this to be done in the current state of Atlas/JSM integration? Is the alternative, an automated task creation for the Project Lead to create the Atlas Project and Link manually?\n\nThanks in advance!\n"
} | [
{
"author": "Nicole Schwartz",
"body": "Hi [@Jeremy Powell](/t5/user/viewprofilepage/user-id/4933322)\n\nThanks a lot for reaching out and for your question! Automation to create an Atlas project in JSM in the situation you described is not currently available. I'd love to better understand your use case for this and would appreciate if you could please provide some more details on this.\n\nThanks,\n\nNicole\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Creating-an-ATLAS-Project-on-a-JSM-Initiative-Request-Link/qaq-p/2616812 | [
"jira-service-management"
]
|
{
"author": "Frederique Castagnac",
"title": "Link sub goals to goal to automatically update status",
"body": "Is there a way to automatically update a Goal status from its sub-goal status ?\n"
} | [
{
"author": "Nicole Schwartz",
"body": "Hi [@Frederique Castagnac](/t5/user/viewprofilepage/user-id/5439799),\n\nThanks a lot for reaching out and for your question! This is not something that is currently available. I'd love to better understand your use case for this and would appreciate if you could please provide some more details on this.\n\nThanks,\n\nNicole\n",
"comments": [
{
"author": "Frederique Castagnac",
"body": "Hi Nicole,\n\nThanks for your answer. Sure, what I'm looking for is basically an OKR cascade using Goals.\n\nYou create a Goal and its subgoals. Every quarter you update your subgoals status and it automatically update the parent goal status based on the status of the subgoal. This way you only have to update the subgoal at the individual level.\n\nAs an example this is how SugarOKR works and I'd like to do it in Atlas.\n\nThanks\n"
}
]
},
{
"author": "Nicole Schwartz",
"body": "Thanks for sharing [@Frederique Castagnac](/t5/user/viewprofilepage/user-id/5439799) and [@Sing Chen](/t5/user/viewprofilepage/user-id/5143156), I've added your insights to our backlog.\n",
"comments": null
},
{
"author": "Sing Chen",
"body": "+1 for this.\n\nWe have the same/similar requirement. With OKRs aligned at multiple levels (org, business unit, functional, team), the ability to have the progress/status of \"lower\" level OKRs rolled-up to their parents (and those to their parents) makes using goals for OKRs a more integrated and streamlined experience.\n\nIn addition to this, custom weighting of sub-goals would support a model of relative importance/scale to OKRs.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Link-sub-goals-to-goal-to-automatically-update-status/qaq-p/2622473 | null |
{
"author": "Matt Hawkins",
"title": "Best Practise Selling Atlas To My Boss - Trial Atlas Goal",
"body": "My boss has asked me to set-up Atlas software as a trial, using one of my firms existing projects. Thus, the project would be a a 'Goal' in Atlas, with many projects feeding into it (maybe via sub-goals). Can anyone share any advice on how to create something from scratch to really encourage my boss to adopt Atlas. My firm already use: Jira, Confluence \\& Slack; hence, in my opinion its a 'No Brainer' - I have just got to persuade others to adopt the software.\n"
} | [
{
"author": "Nicole Schwartz",
"body": "Hi [@Matt Hawkins](/t5/user/viewprofilepage/user-id/5413462), thanks a lot for reaching out!\n\nHere's our [ultimate guide for getting started with Atlas](https://intercom.help/atlas-by-atlassian/en/articles/5209762-the-ultimate-guide-for-getting-started-in-atlas) and here's a [short video demo](https://intercom.help/atlas-by-atlassian/en/articles/6131670-watch-a-demo-of-atlas) of Atlas to understand the basics. You can also find a wealth of ideas, tips, customer stories, and best practices for using Atlas [here](https://intercom.help/atlas-by-atlassian/en/articles/6021353-tips-guides-and-best-practices-for-using-atlas).\n\nWe can also have a call with you to help understand how to best use Atlas for your use case. Please let me know if you'd like me to set this up.\n\nRegards,\n\nNicole\n",
"comments": [
{
"author": "Matt Hawkins",
"body": "Thank you for your reply, I will act on your recommendations.\n"
},
{
"author": "Natalie Rowland",
"body": "Hey Matt \n\nI'd love to know how you are going with the evaluation of Atlas. \n\nI'm a Lead researcher working with the Atlas team. I'm running research on the experience of setting Atlas up and using it across different teams. \n\nIf you'd like to book a time to chat you can do so via [Calendly here](https://calendly.com/natrowland/atlassian-research-session).\n\nThanks \n\nNatalie Rowland\n"
},
{
"author": "Carlos Garcia Navarro",
"body": "Hi [@Natalie Rowland](/t5/user/viewprofilepage/user-id/2191963) , would it be okay if I also book some time in your calendar to discuss my Atlas experience and use case? Thanks!\n"
},
{
"author": "Natalie Rowland",
"body": "Sure Carlos, that sounds great.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/Best-Practise-Selling-Atlas-To-My-Boss-Trial-Atlas-Goal/qaq-p/2616577 | null |
{
"author": "tuncay_ozdemir",
"title": "I would like to see the \"long update\" section in the weekly digest e-mail.",
"body": "In weekly digest this \"Long Update\" section is hidden. Actually it is where we would like to keep the crucial information.\n\nWe'll have many projects to provide update for the upper management, and if this section is hidden in the weekly digest; then it is too bad that every time they'll need to click to see the update for each project.\n\nIs there a way to keep this section open in the weekly digest?\n\nThis is how it is seen in the weekly digest: See Capture1.\n\n![Capture1.GIF](/t5/image/serverpage/image-id/307147i7EE5D6F558846A18/image-size/large?v=v2&px=999 \"Capture1.GIF\")\n\nThis is how it is seen in the Atlas, when the user click the e-mail: See Capture2, which I would like to see in the weekly digest as well.\n\n![Capture2.GIF](/t5/image/serverpage/image-id/307150i94981065E27B153E/image-size/large?v=v2&px=999 \"Capture2.GIF\")\n"
} | [
{
"author": "Nicola Sun",
"body": "Hi Tuncay, \nThank you for sharing this feedback. I will add it to the backlog and help prioritise with the team.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/I-would-like-to-see-the-quot-long-update-quot-section-in-the/qaq-p/2613084 | null |
{
"author": "ivychan",
"title": "Error-when link Jira Issue to Atlas Goal-This issue is not in the same organisation as this goal",
"body": "Hello, I am new to Atlas. I am trying to link a Jira Epic to an Atlas Goal. After clicking \"Add Jira Issue\" and inputting the Jira link, I received an error \"This issue is not in the same organization as this goal.\"\n\nThey are in different workspaces, but I believe Jira and Atlas can work together and link issues to goals. Please help.\n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@ivychan](/t5/user/viewprofilepage/user-id/5273388),\n\nIt seems that your Atlas and Jira are in different sites (i.e. having a different base url, the part before .atlassian.net). And even more so, these different sites appear to be under a different organisation.\n\n![Screenshot 2024-02-17 at 17.52.32.png](https://community.atlassian.com/t5/image/serverpage/image-id/307051i77ED3C707B76C106/image-size/large?v=v2&px=999 \"Screenshot 2024-02-17 at 17.52.32.png\")You will not be able to connect Atlas and Jira if they are not part of the same organization.\n\nHope this helps!\n",
"comments": [
{
"author": "Prabhu Kumar",
"body": "Hi [Walter Buggenhout](https://community.atlassian.com/t5/user/viewprofilepage/user-id/783225), \n\nhow to resolve this issue ?\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlas-questions/Error-when-link-Jira-Issue-to-Atlas-Goal-This-issue-is-not-in/qaq-p/2612340 | null |
{
"author": "Anders Hebert",
"title": "Jira Project and Atlas Project",
"body": "Probably a very basic and silly question to ask, but I have just activated Atlas (free version) and wish to work more integrated with our Jira Software and Confluence set-up. So I am setting up Atlas and just can't seem to get my head around what is called a \"project\" in Jira is not a \"project\" in Atlas. \n\nDo I have to create a separate project in Atlas? Can't I just connect Jira and Atlas so the projects in Jira become visible in Atlas? I only seem to be able to get Jira Epics to work as \"projects\" in Atlas. Which makes no sense to me. \n\nI have connected our Jira and Atlas, to such an extent that I can search Jira Epics in Atlas. In Jira the \"Goals\" appear in the left-hand menu and in tasks that I can connect to Goals that I have set up in Atlas. \n\nAnother question is: can I create Key Results (or metrics) to the Goals I set up (in the free Atlas version)? \n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@Anders Hebert](/t5/user/viewprofilepage/user-id/4884128),\n\nIn many cases, projects in Jira are even hard to align with a *project* in the real world. Think of a project in Atlas as a (business or IT) initiative that you want to report health an progress on at regular intervals. Projects in Jira are basically containers for work, having a common context. That context might be a project, a product, a customer, a team or anything else that makes sense.\n\nAssuming that you have some sort of definition in place for a project in your company, the idea is that each one matching the definition has a single entry in Atlas. Then define:\n\n* what you want to achieve\n* why you want to achieve it\n* when you would consider yourself successful\n* who's gonna work on it\n* when you plan to deliver\n\nFrom that point onwards, the project owner will receive an automated weekly reminder to provide a short status update (RAG status and short comment), ensuring you don't have to chase people around for this and keep a high level, humanly curated overview of your entire project portfolio.\n\nBecause more often than not projects in Jira do not match business projects, see them as different things. They can't be connected.\n\nLinking projects to Epics is meant to connect the actual work in Jira to Atlas. Not with the idea to be able to track status of all the work items, but to find where the work is happening from the *one pager*in Atlas. I feel too that just being able to connect Epics is not necessarily the right connection - for users on a premium plan, being able to connect work from higher level in the hierarchy would make a lot more sense. I would suspect that this is something that will evolve, but as mentioned - only from the premium plan users can leverage the hierarchy above epics - in the standard and free plans of Jira, epics are as high as you can go.\n\nWhen it comes to goals, you can add sub-goals to goals. While they are still \"goals\" by name, they are listed below their parent goal and can be used to represent key results. In the free plan, you can track them by status as you can do with projects. Goal scoring (with metrics) is a feature of the standard plan.\n\nHope this helps!\n",
"comments": [
{
"author": "NAYANA",
"body": "Atlassian is notorious in repurposing naming conventions, It is confusing indeed.\n\nWhile a project is a collection of issues in Jira Software, an Atlas project is any Initiative, goal or a group of goals.\n\nFor example: Jira migration is a project, application optimization, new feature launch is a project.... you get the idea, I hope :)\n\nGood luck!\n"
}
]
},
{
"author": "John Baluch",
"body": "This design makes no sense. Who says Jira projects aren't real projects? I've never heard of that. Smells like a bad assumption on Atlassian's part.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlas-questions/Jira-Project-and-Atlas-Project/qaq-p/2611747 | null |
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