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{
"author": "Israel Ganta",
"title": "I am using bamboo with bitbucket and linked the repository in the project.",
"body": "Could not check if existing access key is valid: java.lang.RuntimeException: java.io.IOException: Could not create file: D:\\\\tmp\\\\bamboo-ssh.8f69d965.bat\n\nI am getting this error linking the repository![error.png](https://community.atlassian.com/t5/image/serverpage/image-id/307691i3B8D1B795170DFF5/image-size/large?v=v2&px=999 \"error.png\")\n"
} | [
{
"author": "Ayrijit Swain",
"body": "Hello Israel,\n\nWelcome to Atlassian community.\n\nFrom the errors, it seems Bamboo does not have sufficient permissions on the target directory. Please ensure that the user that runs Bamboo server has sufficient permissions to access *D:\\\\tmp* and the sub folders.\n\nCould you confirm if this is a new Bamboo installation?\n\nIf the permissions are set correctly and that is not the cause of the issue, we would suggest you to create a Bamboo support ticket(with support zip) to investigate further.\n\nRegards,\n\nAyrijit\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bamboo-questions/I-am-using-bamboo-with-bitbucket-and-linked-the-repository-in/qaq-p/2615768 | null |
{
"author": "Devendar Gangapuram",
"title": "How to pass Bamboo variable from Linux Bamboo to windows Bamboo Agent",
"body": "Hi,\n\nI have bamboo variables \"${bamboo.appZ_guat_anypoint_uat_username} \\& ${bamboo.appZ_guat_anypoint_uat_password}\" and, defines as project variables.\n\nAnd there a deployment script as Bamboo(Linux) task which is running on Bamboo Agent , now trying to pass these above 2 variables to deployment script but unable to read them and deployment is failing with the 'Unauthorized' error.\n\nPlease let me now, how to pass Linux Bamboo project variables to Bamboo Agent(Windows)?\n\nThank you,\n\nDev G\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Dev G,\n\nWelcome to Atlassian Community\n\nBamboo project variable has a scope within the Project for example Bamboo build plans, Jobs and Tasks can access these variables.\n\nThese variables can't be accessed via Deployment projects, there is a open feature request raised for the same, please refer <https://jira.atlassian.com/browse/BAM-22039>\n\nYou can try to define these variables as Global variables and then deployment project should be able to access them, but the downside is that then it would be accesible to all the projects in Bamboo.\n\n<https://confluence.atlassian.com/bamboo/shared-credentials-424313357.html>\n\nRegards\n\nShashank kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Devendar Gangapuram",
"body": "Thank you Shankar for the quick reply.\n\nI forgot to mention you that, I had also tried even defining the Global variables also, and it gives the same \"Unauthorized' error. because of the variable unbale to pass the values. Please let me know, how to achieve this , when Linux Bamboo and Windows Agent case.\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Dev G,\n\nSorry I just saw you are talking about Script task and shared credentials can't be used in script task, these are mostly for SCP SSH task etc.\n\nI realised you were asking about syntax of using Global/Project variables in Windows environment, you can use the variables like these\n\n bamboo_planRepository_branchDisplayName\n\nIn your case **bamboo_appZ_guat_anypoint_uat_username**\n\nRead an example here \\> <https://confluence.atlassian.com/bamkb/how-to-control-a-bamboo-build-based-on-the-branch-name-1142230519.html>\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n"
},
{
"author": "Devendar Gangapuram",
"body": "Hi Shashank,\n\nThank you for the reply.\n\nI have now created shared credentials at below place.\n\n1. **Administration**\n\n\\> **Overview**.\n\n1. Under **Build resources** , select **Shared credentials**.\n2. Selected **Username and password, and given name like \"AnypointCreds\"**\n\nNow, how to use this in Deployment script as mentioned below.\n\n**++Deploy script:++**\n\n-B -Dartifact=ie.appZ.rtf:${bamboo.proj.pom.artefactId}:${bamboo.proj.pom.releaseVersion}:jar -DoutputDirectory=. -Dinclude=org.mule.tools.maven:mule-maven-plugin,org.mule.tools.maven:mule-app-maven-plugin mule:deploy -U -Dmaven.groupId=ie.appZ.rtf -Dmaven.artifactId=${bamboo.proj.pom.artefactId} -Dmaven.version=${bamboo.proj.pom.releaseVersion} -Danypoint.account.username=${bamboo.IRLGI01_appZ_gi_anypoint_uat_username} -Danypoint.account.password=${bamboo.IRLGI01_appZ_gi_anypoint_uat_password}\n\nHere, instead of ${bamboo.IRLGI01_appZ_gi_anypoint_uat_username} \\& ${bamboo.IRLGI01_appZ_gi_anypoint_uat_password}, I need to replace with the Shared credentials .\n\nPlease help me to over come this challenge.\n\nThank you,\n\nDev G\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Dev G,\n\nApologies I didn't make it clear before, Shared credentials **can't** be used in Script tasks, they can be used in other tasks like SCP, SSH etc, example below\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/310010iC185C51BC2DDCA47/image-size/large?v=v2&px=999 \"image.png\")\n\nFor your case you can define them as Global variable from ?? \\> Overview \\> Global variable page like below.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/310012iB780C672946DDCF0/image-size/large?v=v2&px=999 \"image.png\")\n\nIn your script task you can use them as\n\n-Danypoint.account.username=${**bamboo_IRLGI01_appZ_gi_anypoint_uat_username**}\n\n-Danypoint.account.password=${**bamboo_IRLGI01_appZ_gi_anypoint_uat_password**}\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n"
},
{
"author": "Devendar Gangapuram",
"body": "Hi Shashank,\n\nThank you once again for the quick reply. I have already tried by defining the credentials as Global variables, and values passing correctly to the script but, **it gives 401 -unauthorized error.**\n\n![Deploy-Failed_error-401-Unautherized_Error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/310040iEA6B2273266103F0/image-size/large?v=v2&px=999 \"Deploy-Failed_error-401-Unautherized_Error.PNG\")\n\nWe have checked that, the values are correct , but still gives**401 erro** r. please let me know, what causing this **unauthorized** issue, though we are passing the credentials from the Global variables.\n"
},
{
"author": "Shashank Kumar",
"body": "Hey Dev G,\n\nCan you confirm one final thing are you using **bamboo_IRLGI01_appZ_gi_anypoint_uat_username** or **bamboo.IRLGI01_appZ_gi_anypoint_uat_username**\n\nassuming your global variable name is IRLGI01_appZ_gi_anypoint_uat_username\n\nRegards,\n\nShashank Kumar\n"
},
{
"author": "Devendar Gangapuram",
"body": "Yes, using this : **bamboo.IRLGI01_appZ_gi_anypoint_uat_username**\n\nRegards,\n\nDev G\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Dev G,\n\nAs you are running your builds in Windows Environment as you have previously mentioned you need to use bamboo**_**IRLGI01_appZ_gi_anypoint_uat_username\n\nRegards,\n\nshashank kumar\n"
},
{
"author": "Devendar Gangapuram",
"body": "Hi Shashank,\n\nWhen I have tired using like \"bamboo**_** IRLGI01_appZ_gi_anypoint_uat_username\", it gives me error:\n\nNon-parseable eror.\n\nERROR\\] \\[ERROR\\] Some problems were encountered while processing the POMs: \n13-Mar-2024 15:01:51??\\[FATAL\\] Non-parseable POM D:\\\\bamboo-home-agent-AppIRL\\\\xml-data\\\\build-dir\\\\45678593-45744129\\\\arm-deploy-pom.xml: Expected root element 'project' but found 'html' (position: START_TAG seen \\<html\\>... @1:6) @ line 1, column 6 \n13-Mar-2024 15:01:51?? @ \n13-Mar-2024 15:01:51??\\[ERROR\\] The build could not read 1 project -\\> \\[Help 1\\] \n13-Mar-2024 15:01:51??\\[ERROR\\] \n13-Mar-2024 15:01:51??\\[ERROR\\] The project (D:\\\\bamboo-home-agent-AppIRL\\\\xml-data\\\\build-dir\\\\45678593-45744129\\\\arm-deploy-pom.xml) has 1 error \n13-Mar-2024 15:01:51??\\[ERROR\\] Non-parseable POM D:\\\\bamboo-home-agent-AppIRL\\\\xml-data\\\\build-dir\\\\45678593-45744129\\\\arm-deploy-pom.xml: Expected root element 'project' but found 'html' (position: START_TAG seen \\<html\\>... @1:6) @ line 1, column 6 -\\> \\[Help 2\\] \n13-Mar-2024 15:01:51??\\[ERROR\\] \n13-Mar-2024 15:01:51??\\[ERROR\\] To see the full stack trace of the errors, re-run Maven with the -e switch. \n13-Mar-2024 15:01:51??\\[ERROR\\] Re-run Maven using the -X switch to enable full debug logging. \n13-Mar-2024 15:01:51??\\[ERROR\\] \n13-Mar-2024 15:01:51??\\[ERROR\\] For more information about the errors and possible solutions, please read the following articles: \n"
},
{
"author": "Shashank Kumar",
"body": "Hello [Devendar](https://community.atlassian.com/t5/user/viewprofilepage/user-id/2497518),\n\nI think the original issue with passing credentials is resolved you don't see any authentication error. The problem seems to be with your project POM.xml file.\n\nWill be better if you can open a new question for this and mark this issue as resolved.\n\nRegards,\n\nShashank Kumar\n"
},
{
"author": "Devendar Gangapuram",
"body": "Hi Shashank,\n\nSorry to say that, I don't agree with you. because the credentials I am passing using global variables are not passing to the scripts using variables ( \"**bamboo_anypoint_account_clientId_uat\" \\& \"bamboo_anypoint_account_client_secret_uat**\" ) as you suggested me to use is not working. When I pass this type, it is unable to read the script , that is the reason why, it gives parse error.\n\nDanypoint.platform.client_id=${bamboo_anypoint_account_clientId_uat} -Danypoint.platform.client_secret=${bamboo_anypoint_account_client_secret_uat}\n\n![Deploy-Error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/312281i3593229981FE46AC/image-size/large?v=v2&px=999 \"Deploy-Error.PNG\")\n\nIf the variables are finey passed, it should display value instead of the variables names in the script like below.\n\nDanypoint.platform.client_id= DIamsnndednwe21m\n\nDanypoint.platform.client_secret=ndjne893n4dj479\n\nPlease help to resolve this asap, it is stopping to proceed our tasks.\n\nThank you,\n\nDev G,\n"
},
{
"author": "Devendar Gangapuram",
"body": "Hi [@Shashank Kumar](/t5/user/viewprofilepage/user-id/4693340) ,\n\nPlease help me on this issue asap, its stopping our works.\n\nThank you,\n\nDev G\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Dev G,\n\nAt this point I am not exactly clear on the nature of the error and this will require some proper debugging with logs attached which we cannot do over public community forum.\n\nIf you have a valid SEN kindly raise a ticket with Atlassian Support and this will be further looked there.\n\nRegards,\n\nShashank Kumar\n"
}
]
}
]
| https://community.atlassian.com/t5/Bamboo-questions/How-to-pass-Bamboo-variable-from-Linux-Bamboo-to-windows-Bamboo/qaq-p/2620575 | [
"bamboo-administration",
"deployment",
"linux",
"windows"
]
|
{
"author": "huldar_sigurdsson_origo_is",
"title": "Not all subscribers want to receive all notifications - can we customize?",
"body": "Hi\n\nWe have a few users that require us to send them notification on major incidents. They do not want to be notified on any upcoming maintainance.\n\n1. Can we select certain users to only receive major incidents, but not the partial incidents?\n\n2. Can we allow subscribers to only subscribe to incidents but not to maintainance?\n\nIf not... any chance of a future feature request :) ?\n\nThank you\n"
} | [
{
"author": "Egor",
"body": "Hey There, \nThank you for reaching out with your request for enhanced notification customization on the Statuspage.\n\nI want to update you on the steps we've taken so far: \n\n**Feature Request Submission**: We have filed a feature request with our product team. This request outlines the need for users to selectively receive notifications depending on the type and severity of incidents. This would include the capability to differentiate between major incidents, minor incidents, and maintenance notifications. The internal ticket reference is STATUS-792\n\nPlease note that while this feature request is now part of our internal review process, it is not publicly accessible. However, we are committed to keeping you updated on any progress or decisions made in relation to this request.\n\n**Next Steps** : Our product team will assess the feasibility of the suggested solutions and consider them in the context of our development roadmap. We aim to balance customer needs with strategic product development, and your input is invaluable in this process.\n\nThank you once again for your suggestion and for helping us improve Statuspage. If you have any more questions or need further assistance in the meantime, please don't hesitate to reach out.\n\nBest Regards, \nEgor\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Not-all-subscribers-want-to-receive-all-notifications-can-we/qaq-p/2684570 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Paun, Cosmin",
"title": "Statuspage for testing purpose",
"body": "Hi Statuspage Team,\n\nWe have multiple private statuspages for our team and we plan to continue develop the incident process and the integration of statuspage in our process. However, for testing purposes we do need a Sandbox Instance where we can run our tests without influencing production.\n\nWhat are our options?\n"
} | [
{
"author": "Kevin Paulovkin",
"body": "Been told by Atlassian there is no Sandbox functionality for Statuspage. Instead, they recommended using a free public page.\n",
"comments": [
{
"author": "Paun, Cosmin",
"body": "Hi Kevin. Thanks for your answer. Unfortunately is not an option for us to run the tests and all configuration stuff on a public page. I still have hope that we might get something private from Atlassian\n"
},
{
"author": "Kevin Paulovkin",
"body": "Agreed, a private sandbox environment would be preferred.\n\nFor our tests in our public \"sandbox\", we have created test components and use test data that is all non-sensitive.\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Statuspage-for-testing-purpose/qaq-p/2684326 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Yat Lau",
"title": "Uploading subscriber lists",
"body": "Hi there, \nI'm trying to upload a subscriber list (CSV) based on the template provided.\n\nI received a success message and within the success message, it says that I will be emailed once the task of uploading is complete.\n\nHowever, statuspage has not emailed and it has been more than a week. \n\nThanks in advance.\n"
} | [
{
"author": "Shashwat Khare",
"body": "Hello [@Yat Lau](/t5/user/viewprofilepage/user-id/5485278) , \n\nThis is Shashwat from the Statuspage support team and here to help! :) \n\nThe subscriber upload shouldn't be taking more than a week. \n\nCould you please log an email ticket with us using [this link](https://support.atlassian.com/contact/) for the issue? \n\nKindly attach the subscriber upload file and the page URL for which this issue is observed and we can investigate it further. \n\nBest, \nShashwat\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Uploading-subscriber-lists/qaq-p/2683469 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "ATUL VERMA",
"title": "Setting Up Statuspage for GCP Cloud to Monitor and Alert on Uptime and Downtime",
"body": "I am looking to set up Statuspage for my organization, which primarily uses GCP (Google Cloud Platform). We aim to create a Statuspage that provides real-time information on uptime and downtime, and sends automatic email alerts to subscribers in the event of any system failures or alerts.\n\nCould someone guide me through the **Complete Steps** required to integrate Statuspage with GCP? Specifically, I am interested in:-\n\n1. Configuring Statuspage to monitor our GCP services.\n2. Setting up automated alerts and emails to notify subscribers of any issues.\n3. Displaying this information dynamically on our Statuspage.\n4. Also how can I use statuspage API.\n\nAny advice on how to effectively implement this or any reference to helpful resources would be greatly appreciated!\n"
} | [
{
"author": "Shashwat Khare",
"body": "Hello [@ATUL VERMA](/t5/user/viewprofilepage/user-id/5483872) , \n\nThis is Shashwat from Statuspage and here to help! :) \n\n1. Yes, you can add these components by navigating to **Manage page \\> Components \\> Third-party \\> Google Cloud Platform \\> Add** . \n\nYou can select the individual GCP components next to this list. \n\nPlease refer to the below document link on how to add a third-party component in Statuspage: \n<https://support.atlassian.com/statuspage/docs/add-a-third-party-component/> \n\n<br />\n\n2. You can setup an customize email notifications by navigating to **Your page \\> Customize page and emails \\> Customize email.** \nReference document links: \n<https://support.atlassian.com/statuspage/docs/set-up-email-delivery-for-notifications/> \n<https://support.atlassian.com/statuspage/docs/customize-email-notifications/> \n\n3. You can utilize your custom HTML \\& CSS code for customizing your page. \nReference document links: \n<https://support.atlassian.com/statuspage/docs/use-custom-css-on-a-status-page/> \n<https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/> \n\n4. Please refer to our API documentation below: \n<https://developer.statuspage.io/> \n\nBest, \nShashwat\n",
"comments": [
{
"author": "ATUL VERMA",
"body": "Hi [@Shashwat Khare](/t5/user/viewprofilepage/user-id/5070894) ,\n\nI am seeking your expertise to streamline our incident management processes by integrating our Google Cloud Platform (GCP) services with Atlassian Statuspage. Our objective is to **Automate** the creation of incidents on Statuspage based on alerts, errors, or downtime notifications from GCP. This integration is crucial for ensuring real-time updates and effective response management within our infrastructure.\n\nWe need the system to **automatically** reflect any GCP-generated alerts as incidents on our Statuspage. Additionally, it should automatically send email alerts whenever such incidents are recorded. This functionality will significantly enhance our ability to monitor and respond to critical issues affecting our operations.\n\nAdditionally, I am considering the integration of **third-party GCP components** to enhance our monitoring capabilities. However, I am currently unable to find settings or options that would allow these components to interact seamlessly with our real-time GCP machines and databases.\n\n<br />\n\nCould you provide guidance on how to configure these integrations effectively?\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Setting-Up-Statuspage-for-GCP-Cloud-to-Monitor-and-Alert-on/qaq-p/2681556 | [
"alert",
"atlassian",
"cloud",
"statuspage-cloud"
]
|
{
"author": "Mateo Hermos?n",
"title": "Can I have 3rd party components taken from my own private status pages?",
"body": "Hi to all,\n\nMy problem is as follows:\n\nI need to generate several \"similar\" customer-facing public status pages that rely on a shared baseline of components (others will be different).\n\nMy approach is:\n\n- generate one \"baseline status page\" with the entire list of components I would need for all the customer-facing status pages.\n\n- As indicated in the [User Documentation](https://support.atlassian.com/statuspage/docs/add-a-third-party-component/), ask Technical Support to have this baseline status page shared as 3rd party status page.\n\n- generate the customer-facing status pages as a combination of 3rd party components from the baseline status page.\n\nQuestions:\n\n1. does this approach make sense?\n\n2. Any alternative?\n\n3. Can I have my \"baseline status page\" as private/internal and still be shared for 3rd party component integration?\n\nThanks in advance\n"
} | [
{
"author": "Tejaswi G",
"body": "Hi [@Mateo Hermos?n](/t5/user/viewprofilepage/user-id/5483501)\n\nThis is Tejaswi from Statuspage Team and here to help.\n\nIf you wish to reuse the same components on multiple statuspage., You can add them as a third party components and manage them from a single base statuspage and it will be updated in all the other statuspage as well.\n\nOnce a Public facing statuspage components can be added as a third party components and we cannot add the components from a private page.\n\nIf you have further queries, Please feel free to reach out to us by logging a ticket.\n\nKind Regards,\n\nTejaswi\n",
"comments": [
{
"author": "Mateo Hermos?n",
"body": "Hi Tejaswi, thanks a lot for your help. I think this approach will work for us.\n\nI will open a ticket to share the base statuspage as 3rd party component once we have created it.\n\nthanks a lot again.\n\nM\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Can-I-have-3rd-party-components-taken-from-my-own-private-status/qaq-p/2681011 | [
"cloud"
]
|
{
"author": "Tom",
"title": "[ANSWERED] Activate your page I Change to Free Plan",
"body": "I cannot change my plan to Free: \n\n(image one)Now I have pressed \"Confirm\". \n\n(image two)After I have pressed the button, the display shows that \n\n<br />\n\nHow can I fix it? \n\n![IMG_3309.jpeg](/t5/image/serverpage/image-id/320657i6A6A3D4107670E92/image-size/large?v=v2&px=999 \"IMG_3309.jpeg\")![IMG_3310.jpeg](/t5/image/serverpage/image-id/320656i19CE29C713A13723/image-size/large?v=v2&px=999 \"IMG_3310.jpeg\")\n"
} | [
{
"author": "Dave Rosenlund _Trundl_",
"body": "I'm sorry to hear about your troubles, [@Tom](/t5/user/viewprofilepage/user-id/5484539) ?\n\nHowever, the Atlassian Community is a peer network for Atlassian customers and users like you. This issue cannot be solved here.\n\nYou'll need to [contact Atlassian support](https://support.atlassian.com/contact/#/) to resolve this.\n\nGood luck!\n",
"comments": [
{
"author": "Tom",
"body": "Thank you!\n"
}
]
},
{
"author": "Trudy Claspill",
"body": "Hello [@Tom](/t5/user/viewprofilepage/user-id/5484539)\n\nHow many licensed users do you have for your Jira product?\n\nThe limit for the Free plan is 10. If you have more than 10 licensed users that may block you from switching to the Free plan.\n",
"comments": null
},
{
"author": "Tom",
"body": "**How can I fix it?**\n",
"comments": [
{
"author": "Dave Rosenlund _Trundl_",
"body": "See above ?\n"
},
{
"author": "Tom",
"body": "Hey [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057) \n\nIt's me again, that's what the support form says: \n![IMG_3311.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/320660iD90EBA80E9A27821/image-size/large?v=v2&px=999 \"IMG_3311.jpeg\")\n"
},
{
"author": "Dave Rosenlund _Trundl_",
"body": "Hi, Tom. In that case, I think we have to assume your request to transition to the free plan worked (despite the error message).\n\nOtherwise, Atlassian's systems would reflect that you were on a paid plan. Right?\n"
},
{
"author": "Dave Rosenlund _Trundl_",
"body": "That said, I'll ask someone from Atlassian to look at this thread to ensure we aren't missing something.\n"
},
{
"author": "Tom",
"body": "I don't want to bother the staff, I'll delete the page once and recreate it, I haven't added much yet.\n"
},
{
"author": "Shashwat Khare",
"body": "Hello [@Tom](/t5/user/viewprofilepage/user-id/5484539) , \n\nThis is Shashwat from Atlassian and here to help! :) \n\nI understand you're deleting and re-creating the page for now. \nPlease feel free to log a ticket with us using [this link](https://support.atlassian.com/contact/) for any further technical assistance on this. \n\nBest, \nShashwat\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/ANSWERED-Activate-your-page-I-Change-to-Free-Plan/qaq-p/2682455 | [
"atl-rvw"
]
|
{
"author": "Perry_Statham",
"title": "Can a component state be unknown?",
"body": "We need to be able to show components on our pages even when we don't know their status. Can a component have an \"unknown\" status in addition to the operational, major/partial outpage, etc.?\n"
} | [
{
"author": "Shashwat Khare",
"body": "Hello [@Perry_Statham](/t5/user/viewprofilepage/user-id/4583781) \n\nNo, please note that the statuspage component can have only one of the below 5 states: \n\n1. Operational \n2. Under maintenance \n3. Degraded performance \n4. Partial outage \n5. Major outage \n\nWe unfortunately don't have the option to add custom states for components as explained in [this document link](https://support.atlassian.com/statuspage/docs/what-is-a-component/) \n\nBest, \nShashwat\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Can-a-component-state-be-unknown/qaq-p/2677011 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Mike Hendrix",
"title": "Can uptime be misleading?",
"body": "I'm writing an article about golf management software companies and their uptime and incidents. One company has over 2 years of history and their uptime is perfect and they have had zero incidents and zero scheduled maintenance.\n\nIs it likely they don't maintain the page? If the answer is yes, couldn't a company create a statuspage, make sure it never shows an issue and then market themselves as having 100% uptime with a clickthrough to their live statuspage, as a way to \"prove\" their uptime?\n"
} | [
{
"author": "Jesse Klein",
"body": "Hello Mike,\n\nThis is Jesse from the Statuspage support team. Welcome to the community. You pose an interesting question about how our customers use Statuspage.\n\nThere are a few different options that we typically see:\n\n* The company isn't utilizing its page fully\n* The company doesn't have anything meaningful to share that they consider \"downtime\" or a \"degraded experience.\" This is a common practice. Companies will have a threshold of what they consider important enough to share.\n* They happen to have excellent uptime with nothing to report.\n* They utilize private pages to deal with internal communication and only use their public pages when something is really dire.\n\nA big part of what Statuspage does is enable incident communication, but in the end, it's up to the company to decide what communication they want to convey to their customers. While a company could abandon its page or manipulate it to look like they are perfect, users will eventually figure it out and lose trust in the company. I personally would caution against whether a company is maliciously trying to manipulate that data since they would be outed pretty quickly.\n\nAlso, in terms of \"proving\" their uptime, Statuspage isn't a monitoring tool. It would not be effective or accurate enough for uptime service level agreements and we don't recommend using Statuspage if uptime is part of your contract.\n\nHopefully, that adds a little context to how companies use the tool and I hope that is helpful for your article.\n\nRegards, \nJesse\n",
"comments": [
{
"author": "Mike Hendrix",
"body": "Thanks for the info. I included it here: <https://www.golfcoursetechnologyreviews.org/blog/importance-of-status-pages-for-golf-course-operators>\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Can-uptime-be-misleading/qaq-p/2678341 | [
"incident",
"maintenance"
]
|
{
"author": "David Bjorgen",
"title": "Why does the components list amount differ in similar API queries",
"body": "I'm attempting to determine whether a user is subscribed to one or more components. When I use the endpoint for [getting a list of subscribers](https://developer.statuspage.io/#operation/getPagesPageIdSubscribers) with a q parameter, a huge list of components (maybe 50 or so) are displayed for the resultant user.\n\ncurl <https://api.statuspage.io/v1/pages/{page_id}/subscribers> \\\\ \n-H \"Authorization: OAuth your-api-key-goes-here\" \\\\ \n-X GET \n-d 'q=\"[email protected]\"'\n\nHowever, when I use the endpoint for [getting a singe subscriber](https://developer.statuspage.io/#operation/getPagesPageIdSubscribersSubscriberId), only one component is listed for the user (which is the only component selected in the admin panel).\n\ncurl <https://api.statuspage.io/v1/pages/{page_id}/subscribers/{subscriber_id>} \\\\ \n-H \"Authorization: OAuth your-api-key-goes-here\" \\\\ \n-X GET \n\nSince both queries result in a single user, why do the amount of components differ for each query?\n"
} | [
{
"author": "Egor",
"body": "Hey David, \nThanks for reaching out to Atlassian Community! \n\nI've done a few tests trying to reproduce the same behavior as you described, but in both cases, I get all of the subscribed components. \n\nMay I ask you please to open a ticket with us, so that we can check it together? Here's the link - <https://support.atlassian.com/contact/>\n\nBest Regards, \nEgor\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Why-does-the-components-list-amount-differ-in-similar-API/qaq-p/2674743 | [
"api",
"subscription",
"users"
]
|
{
"author": "Khushwant Shah",
"title": "How to cancel subscription for a free plan",
"body": "Hi, i signed up for the statuspage for a free plan and set up a page. Now i am not able to cancel / delete the page. When i try to delete the page, it asks to cancel the subscription first, but given that i am on free plan, it is not giving the option to cancel it. How do i cancel the subscription / delete the page?\n"
} | [
{
"author": "Mona Singh",
"body": "Hi Khushwant, \n\nThis is Mona here, happy to help :) \n\nAs I understand, you would like to cancel the subscription to your Statuspage, which is currently on the Free plan. Please let me know if my understanding is correct.\n\nTo cancel your subscription you need to:\n\n1. Log in to [++admin.atlassian.com/billing++](https://admin.atlassian.com/billing/).\n2. From **Billing overview** , go to **Subscriptions** \\> **Manage** . You can also use the side nav to go to **Subscriptions**.\n3. Find the subscription you want to cancel, select  \\> **Cancel subscription**, and follow the prompts on the screen.\n\nFor more details, please refer to the below doc: \n<https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/#Cancel-a-subscription>\n\nPlease note that Subscriptions on the Free plan will be canceled immediately. \n\nDo try it out and let me know if this helps. In case you have any further queries, please feel free to reach out to us by creating a ticket in this [link](https://support.atlassian.com/) and we'll take it from there :)\n\nThanks! \nMona\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/How-to-cancel-subscription-for-a-free-plan/qaq-p/2673125 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Peter Liu",
"title": "email logo width",
"body": "Hi,\n\nHow do you configure the email logo to be the same width as the email text box below it ? I have a logo size 640x200 and 1700x630 and have tried both but cannot make the logo the same width as the text bot below it.\n\nThanks\n"
} | [
{
"author": "Jesse Klein",
"body": "Hello Peter,\n\nThanks for the question about email logo width. The email logo is meant to be just a logo and not a banner so there isn't a full way to get the dimensions you're looking for. The two recommended sizes are 320x100 and 640x200. Anything beyond that will get scaled to meet that 320px width. Right now, we don't have further email customizations. We do have a request to add further customizations so I'll add this community post to the internal ticket to show there's more interest.\n\nRegards, \nJesse\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/email-logo-width/qaq-p/2672545 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "achulbert",
"title": "Auto create incident in status page",
"body": "Hi - I'm wondering if anyone could help\n\nMy organisation has really quite strict timings around informing customers when there is a service disruption.\n\nI know you can send an email to status page at a component level and have a component show as degraded etc but this doesn't inform any subscribers. What I'm looking to do is auto create an incident or a message to subscribers when spot something , either via email, an api call or other method , does anyone know if this is possible ?\n"
} | [
{
"author": "Kevin Paulovkin",
"body": "Yes, you can [create a Statuspage Incident via API](https://developer.statuspage.io/#operation/postPagesPageIdIncidents)\n\nOne note when auto creating an Incident in Statuspage - You should update the Component status first, otherwise when the email goes out for the Incident the affected Component would show as Operational.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Auto-create-incident-in-status-page/qaq-p/2671614 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "V?clav Trunec",
"title": "SSO for Administration",
"body": "Hello,\n\nIs it possible to access Statuspage administration (not the status page itself) with the SSO?\n\nIn your administration I can only see the SSO for the status page, not the administration of the page.\n\nThank you.\n"
} | [
{
"author": "Rafael Meira",
"body": "Hey [@V?clav Trunec](/t5/user/viewprofilepage/user-id/5475978) \nThese settings are not available on the user side. \n\nIn case you need any assistance on this, you could open a ticket on <https://support.atlassian.com/statuspage/> and select contact support. \n\nWe will assist you on this side :) \n\n<br />\n\nLet me know if you have any additional questions. \n\n<br />\n\nBest, \nRafa\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/SSO-for-Administration/qaq-p/2670929 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Magdalena Zhisheva",
"title": "Remove a Statuspage Product Admin",
"body": "Hi all,\n\nWe discovered that we have an user who is a Product Admin in Statuspage and we would like to change that.\n\nAs I checked the user has a Basic access Role (it's not a trusted user either and it's not in site-admins group).\n\nI've checked the product group's (user and administrator ones) and the user is not part of them as well.\n\nAny ideas on this case will be highly appreciated!\n"
} | [
{
"author": "Jessie Turpin",
"body": "Hey Magdalena! This [article](https://community.atlassian.com/t5/Statuspage-articles/Managing-Admins-for-Statuspage/ba-p/2602299) should be able to help you remove the user's Statuspage Product Admin access. Just note that instead of granting the user access like the article's instructions have, you'd be doing the opposite steps and removing the user's access.\n\nIf you run into any issues and need additional help, opening a support ticket with our team would allow us to dig in further without publicly sharing any of your organization's information.\n\nThanks!\n\nJessie\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Remove-a-Statuspage-Product-Admin/qaq-p/2664705 | null |
{
"author": "Dileep Kumar Karanki",
"title": "Requesting Information related to scheduled maintenances array",
"body": "**Hi Team,Greetings of the day**\n\n1. **I have a query related to** **scheduled_maintenances aaray present in json response of genesys cloud status page Pure cloud status .![Screenshot_20240409_102720_Chrome.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/317135i6EAE834C191D12AF/image-size/large?v=v2&px=999 \"Screenshot_20240409_102720_Chrome.jpg\")**\n2. **Could someone let me know the expected json schema and explanation related to schema for scheduled maintenance.**\n3. **We need to understand the properties and need to design alerts in our integration.**\n4. **does this scheduled_maintenances array will have only (active,in progress and scheduled** **maintenances) or (only active maintenances).**\n5. **I didn't understand the relationship between incidents and scheduled_maintenances could you explain or provide some references**\n\n**Thanks and Regards,**\n\n**[Dileepkaranki](https://www.linkedin.com/in/dileepkumar-karanki-riz4368?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app)**\n"
} | [
{
"author": "Jesse Klein",
"body": "Hi Dileep,\n\nThanks for reaching out about wanting to understand the JSON responses. Welcome to the community.\n\nI think in general, to answer most of your questions, you can look at the API documentation for the Status API. To do that, take any Statuspage URL and append /api to it. This will give you examples of the schema, as well as the different endpoint and what they specifically return.\n\nFor example, there is an endpoint that returns all scheduled maintenances, one that returns all currently active maintenances, and one that returns all maintenances.\n\nIt looks like you are using the summary endpoint, which gives the following information:\n> Get a summary of the status page, including a status indicator, component statuses, unresolved incidents, and any upcoming or in-progress scheduled maintenances.\n\nFor your last question. Incidents and maintenances are very similar. A maintenance is considered a special type of incident but for our purposes in the API, you can treat them as separate things.\n\nHopefully, that helps answer your questions but please feel free to reach back out here with more information.\n\nRegards, \nJesse\n",
"comments": [
{
"author": "Dileep Kumar Karanki",
"body": "Thanks for the information provided.\n\nI have gone through schema related to All scheduled maintenances endpoint. Based on the schema I have 2 queries\n\n1. I'm not seeing any Component information in the schema.\n2. Use of **shortlink** in the schema.\n\nThanks and Regards,\n\nDileepkaranki\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Requesting-Information-related-to-scheduled-maintenances-array/qaq-p/2665039 | null |
{
"author": "Gunjan Kumar",
"title": "what happens if Atlassian's statuspage reaches the maximum number of subscribers in free plan?",
"body": "what happens if Atlassian's statuspage reaches the maximum number of subscribers in free plan?\n"
} | [
{
"author": "Brant Schroeder",
"body": "[@Gunjan Kumar](/t5/user/viewprofilepage/user-id/4681769) Welcome to the Atlassian community\n\nYou will not be able to add anymore subscribers.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/what-happens-if-Atlassian-s-statuspage-reaches-the-maximum/qaq-p/2664648 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Gunjan Kumar",
"title": "what happens if Atlassian's statuspage reaches the maximum number of subscribers?",
"body": "what happens if Atlassian's statuspage reaches the maximum number of subscribers in free plan?\n"
} | [
{
"author": "Jesse Klein",
"body": "Hi Gunjan,\n\nThanks for reaching out about what happens when you reach the limit of subscribers. This banner will appear on your subscriber page:\n\n![Screenshot 2024-04-09 at 12.46.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/317275i9C6E21E45B934589/image-size/large?v=v2&px=999 \"Screenshot 2024-04-09 at 12.46.41.png\")\n\nHopefully, this helps!\n\nRegards, \nJesse\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/what-happens-if-Atlassian-s-statuspage-reaches-the-maximum/qaq-p/2664644 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Domenic Ventola",
"title": "Are we able to send SMS notifications for Incident Updates?",
"body": "By default the table link below states SMS won't be sent but the detail above the table says the options take precedence over the table. I don't see where this can be changed other than we are sending notifications for each template configuration.\n\nI don't understand and need some clarification.\n"
} | [
{
"author": "Jesse Klein",
"body": "Hello Domenic,\n\nThis is Jesse from the Statuspage support team. Welcome to the community and thanks for reaching out to clarify how the notification event triggers work.\n\nIt looks like the link never made it so here is the event triggers table you're referring to:\n\n<https://support.atlassian.com/statuspage/docs/notification-event-triggers/>\n\nTo clarify, when sending incident notifications, you can click a checkbox to send notifications:\n\nIf yes: follow the event trigger table.\n\nIf no: don't send notifications and don't follow the event trigger table.\n\nSMS notifications will only be sent on creation and resolution of an incident, however, you can prevent those from sending if you choose not to send notifications generally. Hopefully, this helps!\n\nRegards, \nJesse\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Are-we-able-to-send-SMS-notifications-for-Incident-Updates/qaq-p/2661388 | null |
{
"author": "Dudi Glasswien",
"title": "Working with Audience with a combination of SAML authentication",
"body": "Hi,\n\nI am trying to understand the process of working with Audience \\& SAML through this article:\n\n<https://support.atlassian.com/statuspage/docs/require-saml-for-audience-specific-pages/>\n\nEverything is clear except the registration process. When defining a new Audience Group, to add a new user, the process requires an account (an email is sent to the mailbox, and the user needs to define a username and password to register to the group).\n\nI would like to avoid manual registration. Can I assume that once SAML is set and a user logs in to the status page, instead of having a StatusPage login, he will have an Okta login? After providing the credentials, the user will be redirected and automatically registered under the relevant StatusPage group that shows him the matched components state (which belongs to that group)\n\nThanks you\n"
} | [
{
"author": "Alan Violada",
"body": "Hey Dudi, Alan from the Statuspage Support team here.\n\nOnce SAML is enabled, users and groups will be managed via the IDP configuration - When logging in via SSO, users will be assigned to the appropriate audience groups based on the \"groups\" attribute sent by the IDP.\n\nOne thing to keep in mind is that this will only work if the group name coming in from the IDP matches the \"External Identifier\" value configured for each group in the Statuspage configuration.\n\nRegards,\n\nAlan\n",
"comments": [
{
"author": "Dudi Glasswien",
"body": "Thanks, Alan, for the response!\n\nTo make sure it is clear to me, under the \"Audience\" tab, the user won't be shown until he logs in and subscribes (the group he will be joining is defined by the External Identifier that is provided by the IDP (Okta in our case).\n\nanother question:\n\nIf we also supporting an external IDPS (Federated Identity), does that mean we need to force our customer's IDPS to provide this \"External Identifier\" for this solution to work?\n\nThanks Again Alan\n"
},
{
"author": "Chris DeGidio",
"body": "[@Dudi Glasswien](/t5/user/viewprofilepage/user-id/5457125) hi there,\n\nYes, the group's identifier must be sent within the Attributes during the SAML assertion. This is a requirement for using SSO with audience-specific page types.\n"
},
{
"author": "Dudi Glasswien",
"body": "HI Chis , by the document instructions to integrate StatusPage with Idp and XAML -\n\n[(https://support.atlassian.com/statuspage/docs/require-saml-for-audience-specific-pages/)](http://(https://support.atlassian.com/statuspage/docs/require-saml-for-audience-specific-pages/))\n\nIt is to approach support and request that the \"authentication\" tab under the audience plan be opened (currently, it is hidden).\n\nI did that last week ([CA-2927455](https://support.atlassian.com/requests/CA-2927455/) ), but no one was answering me.\n\nCan you please assist on that?\n\nRegards\n\nDavid Glaswien \\| Varonis.com\n"
},
{
"author": "Alan Violada",
"body": "Hey David,\n\nLet me check with the team responsible for that ticket, I will ask for an update and you should get a response directly in the ticket.\n\nRegards,\n\nAlan\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Working-with-Audience-with-a-combination-of-SAML-authentication/qaq-p/2663683 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Iulia_Sandu",
"title": "Can't subscribe users when adding them to groups (audience specific)",
"body": "Hi. When adding a new user on an audience specific page, suddenly i am no longer able to subscribe the users to the selected components and groups. This worked for many of the users loaded so far, but not anymore. Adding the user via a csv import with Y for email subscription also doesn't work all the time.\n\nWe have 270/1500 users\n\nIs this a bug, or what is the solution? I want to auto-subscribe them, so that they don't have to do it.\n"
} | [
{
"author": "Jesse Klein",
"body": "Hello,\n\nThis is Jesse from the Statuspage support team. Welcome to the community and thanks for the questions about adding a user to an audience-specific page.\n\nIf I understand correctly, when you navigate to add a new user, do you not see the option to subscribe them after selecting a group or component like my screenshot?\n\n![Screenshot 2024-04-03 at 09.54.21.png](https://community.atlassian.com/t5/image/serverpage/image-id/316093i1369C24322FEB792/image-size/large?v=v2&px=999 \"Screenshot 2024-04-03 at 09.54.21.png\")\n\nOne thought that comes to mind is related to subscription settings. I would confirm that your subscription settings tab shows that users can be subscribed. That might explain why it isn't working for the CSV and might explain why users aren't being subscribed.\n\nIf you are not seeing the same thing in my screenshot, though, it might be worth opening a support ticket with us so we can take a look at your individual page.\n\nRegards, \nJesse\n",
"comments": [
{
"author": "Iulia_Sandu",
"body": "Hi Jesse, thanks for your answer. I can see the Subscribe to notification button if i choose to assign a new user to a Group, but not to an individual component.\n\nMeaning this option: \n*Individual components and metrics* \n*Choose what individual components and metrics to associate this user with. You can only select individual components when the user is not associated with any groups.*\n\nIs this expected, when there's no group association?\n\nThese are the subscription settings:\n\n![Subscription settings.png](https://community.atlassian.com/t5/image/serverpage/image-id/322731i93970262FC965483/image-size/large?v=v2&px=999 \"Subscription settings.png\")\n"
},
{
"author": "Jesse Klein",
"body": "Hello!\n\nI just tried this myself and when I add a new user to the audience and choose individual components, I can see the option to subscribe them. It does appear at the very bottom of the page. I would double-check that it's not missing from there.\n\nAs far as your settings go, the only thing I would mention is that when you don't have the \"Allow users to be auto-subscribed to every incident\" selected, users have to manually subscribe to an incident after it is opened as opposed to being subscribed to every incident automatically. I would select this option.\n\nSubscribing to individual incidents would make the component subscriptions irrelevant since the user would just decide whether they wanted notifications. Hopefully, this helps make it more clear and hopefully, this means you can see the component subscriptions when adding individual components.\n\nRegards, \nJesse\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Can-t-subscribe-users-when-adding-them-to-groups-audience/qaq-p/2658013 | null |
{
"author": "Kunwar Vaibhav Singh",
"title": "Updating Past Maintenance Times on Status Page",
"body": "Hi Team,\n\nIs there a protocol for updating past maintenance times? Your guidance would be appreciated.\n\nRegards, \nkusingh\n"
} | [
{
"author": "Egor",
"body": "Hey Kunwar, \nThanks for reaching out to Atlassian Community! \n\nIf you need to update past maintenance times on Statuspage, follow these steps:\n\n1. **Log into Statuspage**: Access your dashboard as an admin.\n2. **Navigate to Past Incidents/Maintenances**: Find the maintenance event you need to update.\n3. **Edit the Event**: Click on the event and look for an edit option to update the times or details as necessary.\n4. **Save Changes**: After making your edits, save the changes.\n\n* Consider posting an update or comment on the original maintenance event explaining any corrections or additional details.\n\nI hope this helps! \n\nBest Regards, \nEgor\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Updating-Past-Maintenance-Times-on-Status-Page/qaq-p/2657301 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Bogdan Hristovski",
"title": "Incident History link not showing at the footer?",
"body": "Hello, we are just trying out Statuspage and I noticed that the \"Incident History\" link (it should be left of the Powered by Atlassian Statuspage) at the footer is not showing up. I searched through the settings but I cannot find a way to enable it. Is there something I'm missing in the options/settings?\n\nThank you!\n\n![Screenshot 2024-04-01 at 14.53.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/315486i681B764C68307CDA/image-size/large?v=v2&px=999 \"Screenshot 2024-04-01 at 14.53.43.png\")\n"
} | [
{
"author": "Egor",
"body": "Hey Bogdan, \n\nThanks for reaching out to Atlassian Community. \n\nMay I ask you please to share a link to your Statuspage, so that I can validate what can be a reason that the incident history link is not visible? \n\nAlso, there's a chance that it was made intentionally, as we do have the option to hide incident history links using page customizations.\n\nBest Regards, \nEgor\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Incident-History-link-not-showing-at-the-footer/qaq-p/2657238 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Samantha Broderson",
"title": "How to I add a document to link to in a button?",
"body": "Hi - I've created a button on my page that needs to link to a .pdf for offline use (tips and tricks for when things are down). Do I need to host it somewhere, or is it part of the page CSS/HTML? Thanks!\n"
} | [
{
"author": "Melo",
"body": "Hi, [@Samantha Broderson](/t5/user/viewprofilepage/user-id/4956331) As far as I know, for Statuspage, you can't directly upload files or PDFs to be hosted on the page itself. Instead, you would host the PDF on an external site or a cloud storage service (like Dropbox, Google Drive, or your own server) and then link it. You'll embed the URL of the PDF in the button's configuration on your Statuspage, ensuring users can download the PDF for offline use by clicking the button. Always check the URL is accessible to your audience without restrictions.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/How-to-I-add-a-document-to-link-to-in-a-button/qaq-p/2655662 | null |
{
"author": "Yojana Joshi",
"title": "Adding components for existing subscribers through Import",
"body": "If I have existing subscribers in status page and I want to add one more component to their subscription in bulk using \"Import\" feature, do i have to specify all the component IDs they are/will be subscribed to? or just specifying the new component ID next to the email address enough for Status Page backend to understand that it has to append / add it to the existing subscription?\n"
} | [
{
"author": "Kevin Paulovkin",
"body": "Yes, you will need to include All the component IDs they should be added to, including the ones they were already subscribed to. Using the bulk import feature overwrites, it doesn't append.\n\nUnfortunately, when exporting Subscribers it's not in the same template that is needed to Import. It just has columns for each component, and \"X\"s indicating if the user is subscribed. This makes gathering all the component IDs more time consuming.\n",
"comments": [
{
"author": "Yojana Joshi",
"body": "Alas! thanks a lot for the quick response Kevin!\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Adding-components-for-existing-subscribers-through-Import/qaq-p/2655641 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Joshua Hazelaar",
"title": "Would it be possible to translate status messages (status.description)?",
"body": "We have a small indicator on our website that shows the current status by using teh followinG script: \n\n$(function(){ \nvar sp = new StatusPage.page({ page : \"abcdefgh123\" }); \nsp.summary({ \nsuccess : function(data) { \nvar status = data.status.indicator; \nvar title = data.status.description; \n$( \".indicator\" ).attr(\"title\", title); \n$(\".indicatorIcon\").addClass(status); \n$( \".statusText\" ).append(title); \n} \n}); \n});\n\nWould it somehow be possible to translate the status.description?\n"
} | [
{
"author": "Rafael Meira",
"body": "[@Joshua Hazelaar](/t5/user/viewprofilepage/user-id/4055011)\n\nWe do offer an integration with a company called **Localize** , which we cover here: <https://help.statuspage.io/help/translate-your-page-with-localize-dot-js> \n\nLet me know if this is helpful or if you have any questions about this.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Would-it-be-possible-to-translate-status-messages-status/qaq-p/2655277 | null |
{
"author": "greg brown",
"title": "how to sign in",
"body": "Can't sign in. It just says invalid authentication.\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nI'm afraid we can't tell you anything more than you need to talk to your administrators. Either to get the correct credentials, or to get them to enable your account, or fix the server.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/how-to-sign-in/qaq-p/2115493 | null |
{
"author": "Paul Marachlian",
"title": "Can I send Crowd groups to Azure AD or AD ?",
"body": "My users are on Azure AD. \nAll users are synchronised from Azure AD to Crowd.\n\nIn Crowd, we created the groups, and are managing the accesses to different Atlassian products.\n\nSince we want to migrate to Jira Cloud, I'm checking if there is a way to send my groups from Crowd to Azure AD, in order to get them back on Atlassian Access.\n\nKnowing that not all my Atlassian products will be migrated to Cloud for now.\n\nI don't want to make changes on groups on Crowd and Access every time.\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "Hi [@Paul Marachlian](/t5/user/viewprofilepage/user-id/4465098)\n\nThe Crowd connector for AzureAD is read only - so you cannot have groups/memberships sync from Atlassian ON-premise back to AzureAD, they can only flow from AzureAD to Crowd etc.\n\n<https://confluence.atlassian.com/crowd/configuring-azure-active-directory-935372375.html>\n\nCCM\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/Can-I-send-Crowd-groups-to-Azure-AD-or-AD/qaq-p/2113461 | null |
{
"author": "qiyuanlj",
"title": "crowd setup(CentOS 7)-Database configuration error",
"body": "Database configuration {#toc-hId--528036263}\n--------------------------------------------\n\nwhen I choose \"Embedded\" and click \"continue\", it says as follows:![1111.png](/t5/image/serverpage/image-id/211560iE958EF826DD2B74B/image-size/large?v=v2&px=999 \"1111.png\")\n\nThe following required plugins are not available: \\[Atlassian OAuth Consumer Plugin, Applinks - Plugin - Core, Atlassian Crowd Synchronisation Feedback, Atlassian LESS Transformer Plugin, Atlassian OAuth Service Provider SAL SPI Implementation, Atlassian Crowd Frontend Plugin, Atlassian REST - Module Types, Crowd REST API, Crowd REST API - Application Management, Crowd SAL, Crowd Monitoring Plugin, jquery, Atlassian Plugins - Web Resources - Implementation Plugin, Atlassian UI Plugin, Atlassian Plugins - Web Resources REST, Atlassian Template Renderer API, Atlassian Template Renderer Velocity 1.6 Plugin, Crowd REST Admin API, Atlassian Soy - Plugin, Atlassian OAuth Consumer SAL SPI Implementation, Applinks - Plugin - OAuth, Atlassian OAuth Service Provider Plugin\\]. See Crowd server logs for details. The setup process cannot continue until the problem has been solved. If you require further assistance, you can contact Atlassian support.\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "What do the logs say the problem is? They will contain more detailed errors, or a timeout message when trying to load the plugins.\n\nThe usual culprits are incorrect file permissions (look at the user running Crowd and the ownership of all the files in the install), the wrong version of Java in use, and not enough resources being granted (usually too small a Java heap size)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/crowd-setup-CentOS-7-Database-configuration-error/qaq-p/2110315 | null |
{
"author": "Baxter Johnson",
"title": "Script to change ownership across all products",
"body": "Hey everyone,\n\nWe migrated to a new domain controller resulting in everyone getting new user names. This means our new user names don't have ownership of our old items (pages, dashboards, filters, etc). As an admin, I can bulk change some fields in Jira, but others are done one at a time. Additionally, I can access anything that was shared and adjust them manually. I'm hoping to find a way to change those items (pages, dashboards, filters, etc) which are not shared. The title says script but it doesn't have to be that. I've already moved most of what we need but I'd like to catch everything else just in case something will be needed in a few months at the next milestone.\n\nI've seen a few other posts similar to this but wanted to bring it up again in case someone has something new to add.\n\nThank you\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "[@Baxter Johnson](/t5/user/viewprofilepage/user-id/5013770)\n\nIt sounds like you have already cutover to the new DC / username format - and if so, the below process will not work, however doing a write up in case it's not too late, or for future reference for others. We've done this type of \"shuffle\" many times - and it's worked well.\n\nYMMV / use at your own risk / please attempt in a non-production environment first. \\</disclaimers\\>\n\nFor the below examples, let's assume that:\n\n* You're dealing with one/some/all possible current Atlassian on-prem apps (Crowd, Jira SW/JSM, Confluence, Bitbucket, Bamboo)\n* We're moving from a DC using samAccountName as the Atlassian username (firstLast - source username) to a different DC using primarySMTP as the Atlassian username ([email protected] - target username). As it's a new DC, the objectGUID is different between the two environments (having a consistent objectGUID makes the process MUCH simpler)\n* NONE of the applications have a user object using any of the target usernames - f you do, especially Jira, you will end up with #1 \"conflict\" users eg: [email protected] will be the already created user, and [email protected]#1 will be the new user object that is created when firstLast is renamed - the #1 user will be the one user object that owns all of the objects previously owned by firstLast, however when the user authenticates against the new DC, it will be as [email protected]\n\nSteps:\n\n1. Create a Crowd \"Internal\" directory\n2. Create your Crowd directory for the new DC \"Connector\" type - set the User name attribute and User email attribute to the field with the users email address (by default for Windows DCs, I believe this is just 'mail')\n3. Populate this directory with every single user from your current DC environment with the username as the source username format (eg: firstLast). You'll need to set a password as it's a required field, but just use a random string generator, the users will never authenticate with this object. I'd recommend creating a user object for any active, inactive or deleted users so you can change the username format to email for old users incase they return (especially important if you have contractors/etc who come and go), but at minimum, a Crowd Internal user object for each active user in your environment. We often put the users first/last/displayname in lower case in this internal directory as it makes it more apparent in the Applications which version of a user they're using\n4. On each Atlassian Crowd Application (eg: <https://crowd.company.com/crowd/console/secure/application/browse.action> ) on the Directory mapping page:\n 1. Add the new Crowd Internal directory - if you're using \"Access-based synchronization\" to just sync users in a specific group, either change to \"All users and groups\" until this process is complete, or when bulk-creating your Internal users, add each user to a group that has access to authenticate to each app\n 2. Remove the DC that uses the source username format (eg: samAccountName) from the application directory mapping - this should leave JUST the Crowd Internal directory mapped to each application\n5. For each Atlassian app:\n 1. Go to each Atlassian application connected to your Crowd environment, then User Directories and Synchronise. In Jira (and possible the others), you may see the User Directory UI \"deleting\" all of your users, and then \"creating\" all of your users. Try not to panic! The user object in these apps is tied to a user object in Crowd on a per directory basis. It's \"deleting\" the user firstName from your old DC, then \"creating\" firstName from your Crowd Internal directory - as the username is the same (firstLast) - they're effectively the same user - all history/tickets/etc will be retained\n 2. Sync the User Directories a few times until the UI shows no further changes - Jira often takes two syncs, one to \"delete\", one to \"create\"\n6. You then need to rename all of the Crowd Internal user objects from the source username format (firstLast) to target username format ([email protected]) - depending on the number of users you're talking about - and your patience, this could be done via the UI manually, or, in bulk using the REST API. If you're using Crowd 4.4.0 or higher (from memory it's this version), you cannot change the username using the REST API and Application Authentication by default, you need to add the startup parameter \"-Dcrowd.email.change.by.external.apps=true\" and restart Crowd\n7. As your Crowd Internal users have their usernames change in Crowd, the syncs to Jira/Conf/etc will start renaming the user objects in those applications (firstLast will become [email protected]) - again AS LONG AS there isn't already a user object [email protected]\n8. Once you've renamed all of the Crowd Internal users, repeat the 5.2 step above - keep syncing each apps User Directory until you're not seeing any further changes. In the User browser for each application, if you used the lower case first/last/display name hint from Step 3 - you should see the lowercase version of your users throughout the applications, and their usernames should be the target username ([email protected])\n9. Once you're happy with the output of Step #8 - similar to Step #4 - Go to the Crowd Applications \\> Directory mappings and add the **new** DC directory to each application, then remove the Crowd Internal directory\n10. Sync to each of the Atlassian applications (same as Step 5) - the applications will now see the [email protected] users as coming from your new DC instead of the Crowd Internal directory\n\nHope that helps.\n\nCCM\n",
"comments": [
{
"author": "Baxter Johnson",
"body": "We have already cutover to the new DC, which has been in place for a few months with everyone using their new accounts. I have manually changed ownership for most objects, but there are some corner cases that I cannot reach.\n\nAre y'all aware of any way to modify unshared objects?\n\nThank you\n"
},
{
"author": "Craig Castle-Mead",
"body": "Hey Baxter,\n\n**Huge disclaimer on the below** - these are updates directly in the DB and are NOT supported or recommended by Atlassian, however we have used these a number of times with success to resolve issues where data \"had\" to be reassigned from old to new users. These queries only handle native Jira objects (eg: plugins will not be changed).\n\nAfter you've run these queries, the caches are going to be out of sync, so restarting your Jira app nodes (one at a time if you're on DC) will get things up to date.\n\nYou need to run these for each user - \\<new username\\> will be your DC/email address, username, \\<duplicate username\\> will be the old DC/non-email username\n\n`UPDATE userhistoryitem SET USERNAME =` `'<new username>'` `WHERE USERNAME =` `'<duplicate username>'``;` \n`UPDATE fileattachment SET AUTHOR =` `'<new username>'` `WHERE AUTHOR =` `'<duplicate username>'``;` \n`UPDATE jiraissue SET REPORTER =` `'<new username>'` `WHERE REPORTER =` `'<duplicate username>'``;` \n`UPDATE jiraissue SET ASSIGNEE =` `'<new username>'` `WHERE ASSIGNEE =` `'<duplicate username>'``;` \n`UPDATE jiraissue SET CREATOR =` `'<new username>'` `WHERE CREATOR =` `'<duplicate username>'``;` \n`UPDATE customfieldvalue SET STRINGVALUE =` `'<new username>'` `WHERE STRINGVALUE =` `'<duplicate username>'``;` \n`UPDATE jiraaction SET UPDATEAUTHOR =` `'<new username>'` `WHERE UPDATEAUTHOR =` `'<duplicate username>'``;` \n`UPDATE jiraaction SET AUTHOR =` `'<new username>'` `WHERE AUTHOR =` `'<duplicate username>'``;` \n`UPDATE changegroup SET AUTHOR =` `'<new username>'` `WHERE AUTHOR =` `'<duplicate username>'``;` \n`UPDATE worklog SET AUTHOR =` `'<new username>'``, UPDATEAUTHOR =` `'<new username>'` `WHERE AUTHOR =` `'<duplicate username>'``;` \n`Based on the table names, it should be relatively obvious what data you're changing. I always like to run a SELECT * with the same WHERE clause to sanity check the data before running the updates.` \n`Again, recommend you try this on a non-prod environment first.` \n\n`CCM`\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/Script-to-change-ownership-across-all-products/qaq-p/2113726 | [
"confluence",
"jira"
]
|
{
"author": "Peruma Chinnasamy",
"title": "How can we change the Crowd DB host IP address",
"body": "Hi Team,\n\nWe are using crowd v4.4.2 DC. We changed the crowd DB host IP address. We took the backup from existing DB and restore the new DB host. But I would like to know if we need to change the DB host IP address in any crowd config file.\n\nThanks and Regards\n\nPeruma.C\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "[@Peruma Chinnasamy](/t5/user/viewprofilepage/user-id/4879891)\n\nYes - to connect Crowd to a new database host, you'll need to update the crowd.cfg.xml file - look for the hibernate.connection.url line and update the JDBC string accordingly\n\nUnless the DB username and password are the same, you'll also need to change the lines:\n\nhibernate.connection.password \nand \nhibernate.connection.username\n\nCCM\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/How-can-we-change-the-Crowd-DB-host-IP-address/qaq-p/2099450 | null |
{
"author": "Sofia Grunspan",
"title": "Which version of Crowd is compatible with 3.5.1 to make an upgrade?",
"body": "I need to upgrade Crown and i have 3.5.1 version, which version is compatible with this one?\n\nThanks\n"
} | [
{
"author": "Winderson Souza",
"body": "Hi [@Sofia Grunspan](/t5/user/viewprofilepage/user-id/4996480) and welcome to the community.\n\nI'd recommend you to upgrade to Crowd 5 directly, you can read instructions on how to do it at <https://confluence.atlassian.com/crowd/upgrading-crowd-22544441.html>, just make sure the database you're using is still compatible with that version.\n",
"comments": [
{
"author": "Craig Castle-Mead",
"body": "[@Sofia Grunspan](/t5/user/viewprofilepage/user-id/4996480) - while the advice from Winderson about going from 3.5.1 to 5.x should be fine, with any upgrade I'd always suggest actioning on a non-production environment first, especially when you're doing a double-major version jump in one go. Read the release notes carefully as well as while the upgrade may \"work\" - there have been some changes to default behavior that could change how YOUR environment works.\n\nCCM\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/Which-version-of-Crowd-is-compatible-with-3-5-1-to-make-an/qaq-p/2092273 | null |
{
"author": "??????????? ?????",
"title": "Crowd database password encoding",
"body": "Hello, can you tell how it can be posible:\n\nI have Crowd 4.1.1 and when i looked in database in \"crowd_application\" table i see that in \"credential\" column i have some encripted string. But on that article \n<https://confluence.atlassian.com/crowd/password-encryption-1026041234.html> \ntalk that encription available after 4.2 version\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "Hi,\n\nI don't have a Crowd 4.1 instance I can check, but the docs do indicate that from Crowd 4.2 credentials will be automatically encrypted. Given you've got a key on 4.1.1, I was wondering if this meant that it was OPTIONAL on your version, but cannot find any docs to back this up.\n\nIf you're looking to encrypt the credentials, I'd suggest upgrading - and given 4.1.1 was release just over two years ago and there've been numerous security upgrades since, this should be done anyway.\n\nCCM\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/Crowd-database-password-encoding/qaq-p/2090322 | null |
{
"author": "Gilbert Carroll",
"title": "implementing SSO with two domains",
"body": "Our set up is like this:\n\nwe own our small domain, like childdomain.com. It verifies.\n\nbut childdomain.com is part of a larger organization, called 'parentdomain.com'\n\n'parentdomain.com' has its own jira instance, as does 'childdomain.com'\n\nbut all the employees at childdomain have an emailaddress of \\[person\\]@parentdomain.com.\n\nSo here is the question: childdomain is needing to implement sso against parentdomain addresses. Can anyone advise what level we need to verify the parentdomain? The parent company already has validated it.\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "Hi Gilbert,\n\nCan you confirm what you mean by \"validated\" the domain? Crowd does not have a validation step - I'm wondering if this is more of an Atlassian Access question (for Atlassian Cloud services whereas Crowd is generally for on-premise solutions, though it can be used as a SAML provider)\n\nCCM\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/implementing-SSO-with-two-domains/qaq-p/2089800 | [
"sso"
]
|
{
"author": "Ritaban Bhattacharjee",
"title": "Crowd version 3.4.4 - vulnerability check",
"body": "Hi, we have received the below link and checked our product versions\n\n<https://confluence.atlassian.com/security/multiple-products-security-advisory-cve-2022-26136-cve-2022-26137-1141493031.html>\n\nWe are running on crowd version 3.4.4. Could you please let us know if we are affected by this vulnerability?\n"
} | [
{
"author": "Dave Theodore [Coyote Creek Consulting]",
"body": "Yes. From the doc:\n> * Versions \\< 4.3.8\n",
"comments": [
{
"author": "Craig Castle-Mead",
"body": "[@Ritaban Bhattacharjee](/t5/user/viewprofilepage/user-id/4991318) - Crowd 3.4.4 was released in March 2019 - almost 3.5 years ago. This is a VERY long time in the IT/software space and there have been numerous other CVE's that your environment will be vulnerable to, not just the one you linked.\n\nThe Crowd upgrade process has always been relatively smooth for us (and we run a VERY complicated setup), so apart from the tiny downtime window you'll need to schedule to action the upgrade, it should be a smooth process. We run Crowd DC with multiple nodes and Puppet to manage our configuration files and we've got our total downtime for an upgrade to \\~ 30 seconds (an A/B approach where we take one node offline, upgrade the application/apply the config changes, begin the outage by shutting down the second/final node and as soon as that node has completed, we start the app one the first node ending the outage, we then can action the same steps on the second node and bring it back online to bring us back in to a state of higher availability)\n\nCCM\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/Crowd-version-3-4-4-vulnerability-check/qaq-p/2085097 | null |
{
"author": "Chris Arnold",
"title": "When does Crowd 3.7 go out of support?",
"body": "When does Crowd 3.7 go out of support?\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "Hey Chris,\n\nI'm not 100% sure what you mean by \"out of support\" - however, since 3.7 was released in October 2019, and Crowd is now on 5.x - my suspicion would be that if you had any issues you reached out to Atlassian to resolve - bugs/features/security - one of the first steps would be requesting you moved to a MUCH more current version. Crowd does not have an \"LTS\" ( <https://confluence.atlassian.com/enterprise/long-term-support-releases-948227420.html> ) which means they will not release security updates on 3.7, and there have been quite a number of security fixes since the 3.7 release.\n\nI would HIGHLY recommend upgrading from 3.7 to at least 4.4.x or 5.x - you'll be securing your organisation against a number of security issues, as well as getting stability/performance and functional improvements.\n\nCCM\n",
"comments": [
{
"author": "Steffen Opel _Utoolity_",
"body": "Indeed - I'll add that the official [Atlassian Support End of Life (EOL)](https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html) date for Crowd 3.7 has been [Oct 3, 2021](https://web.archive.org/web/20200911020841/https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html).\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/When-does-Crowd-3-7-go-out-of-support/qaq-p/2079968 | [
"server"
]
|
{
"author": "benjamin easter",
"title": "Can I make a particular user a Crowd group 'owner' without giving them Crowd administrator rights?",
"body": "We have a large number of Crowd groups which are currently all maintained by our support team, when users need changes made to the Crowd groups they need to raise a request to us to make those changes. Ideally I would like to be able to give a number of users elevated 'owner' permissions of their groups so that they can administer it themselves without having full administrator rights to our Crowd instance. Is this something that is possible?\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "Hey [@benjamin easter](/t5/user/viewprofilepage/user-id/4985804)\n\nIf you're using Crowd 3.3 or newer, there is Group Level Administration - <https://confluence.atlassian.com/crowd/group-level-administration-958762255.html> - which can be used to give non-sysadmin users access to manage groups. I believe this could be what you're after.\n\nCCM\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/Can-I-make-a-particular-user-a-Crowd-group-owner-without-giving/qaq-p/2077488 | [
"server"
]
|
{
"author": "David Clark",
"title": "What is the SQL query to extract information about what activity a sysadmin performed.",
"body": "We are securing our apps and need to track all activity performed by the admins and the users. I need to know the login/logoff times and what actions were performed. \nI need this in SQL query format.\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nCrowd has some audit tables, the main ones being cwd_audit_log_changeset, cwd_audit_log_entry and cwd_audit_log_entity, which you can join together for a big flat table of all audited changes.\n\nBut it won't be as useful as you think it might be - Crowd doesn't record that much detail.\n\nAlso, you won't find anything with login/logoff times - that's tracked by the applications, not the user directories, and it's the same for the actions within the applications.\n\nI can see you're trying to do some form of auditing, but I'm not sure you've come up with the best method of doing it. Could you describe the ultimate goal of what you're trying to get to? Forget tables, databases, crowd etc, and give us the high-level goal in human-speak (For example, \"my auditors want to know what changes Bob made to Alice's access last Tuesday\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/What-is-the-SQL-query-to-extract-information-about-what-activity/qaq-p/2064743 | [
"server"
]
|
{
"author": "Robert Egan",
"title": "SQL Server question",
"body": "I have three products (Jira, Confluence, Crowd) all point to the same physical server, but each with their own database.\n\nJira and Confluence can connect to their respective databases with no issues.\n\nCrowd does not. I am trying to figure out why, and in the course of looking at the three installations I see that Jira and Confluence use these properties:\n\ncom.microsoft.sqlserver.jdbc.SQLServerDriver\n\ncom.atlassian.confluence.impl.hibernate.dialect.SQLServerDialect\n\njdbc:sqlserver://\\*\\*\\*\\*\\*\\*\\*\\*\\*:1433;databaseName=\\*\\*\\*\\*\\*\n\nand Crowd uses these properties:\n\nnet.sourceforge.jtds.jdbc.Driver\n\njdbc:jtds:sqlserver://\\*\\*\\*\\*\\*\\*\\*:1433/\\*\\*\\*\\*\\*\n\norg.hibernate.dialect.SQLServerDialect\n\nWhich produces the following error on the SQL Server\n\nEncryption is required to connect to this server but the client library does not support encryption; the connection has been closed. Please upgrade your client library.\n\nThe DBA has assured me that encryption IS NOT required. However, when I update the properties in Crowd to the same values as Jira and Confluence (and copy the library file), I got the following error\n\nCould not connect to the database: com.microsoft.sqlserver.jdbc.SQLServerException: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: \"PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to ... (More details about the error can be found in the logs).\n\nSo I'm stuck. I would really appreciate any ideas at all. Even crazy ones.\n"
} | [
{
"author": "Robert Egan",
"body": "The answer was to use the JRE 8 MSSQL Library, even though the Java version is JRE 11.\n\nNot having access to the MSSQL Source code, I can only surmise that version 11 defaults to encryption, while version 8 does not.\n",
"comments": null
},
{
"author": "Ruslan Tkachuk",
"body": "Hi [@Robert Egan](/t5/user/viewprofilepage/user-id/4276125) \nI checked your case with SQL Server 2017 (without Encryption) and Crowd 4.4.1 (with default jTds driver v.1.3.1) and all works pretty fine (please see attachments)... I used AWS RDS and EC2 for that. Additionally I connected to DB through the DataGrip client with jTds driver. As recommendations:\n\n- check that DB encryption is disabled\n\n- to be know, that Atlassian applications deployed in different Tomcat containers. <https://confluence.atlassian.com/confkb/can-multiple-atlassian-products-be-deployed-in-a-single-tomcat-container-21>![SQLserver6.png](https://community.atlassian.com/t5/image/serverpage/image-id/201502i1F48D2F5583BE2E0/image-size/large?v=v2&px=999 \"SQLserver6.png\")8279174.html \n![SQLserver5.png](https://community.atlassian.com/t5/image/serverpage/image-id/201503iE2096E548CA82156/image-size/large?v=v2&px=999 \"SQLserver5.png\") \n![SQLserver1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/201505i08C375D7D8EFB065/image-size/large?v=v2&px=999 \"SQLserver1.jpg\") \n",
"comments": [
{
"author": "Robert Egan",
"body": "The DBA has assured me that he has disabled anything that might be even remotely connected to encryption.\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/SQL-Server-question/qaq-p/2050045 | [
"server"
]
|
{
"author": "CARLOS MEDINA SANCHEZ",
"title": "Example of event listeners does not work (Crowd plugin)",
"body": "Hi,\n\nI'm trying to run the example of a Crowd plugin with Event Listeners but it does not work.\n\nI see differences between the [official documentation](https://developer.atlassian.com/server/crowd/event-listeners/) and the [repository example](https://bitbucket.org/atlassianlabs/crowd-event-listener-example/). For example, in the repository there is no listener section in **atlassian-plugin.xml**.\n\nI have replaced the \"System.out.println\" line with a slf4j logger, but it also does not print any logs when a user is created.\n\nIf I add the listener section in atlassian-plugin.xml, when I launch Crowd it returns an error of ClassNotFoundException:\n\n```\n2022-06-16 09:48:53,336 localhost-startStop-1 ERROR [atlassian.plugin.manager.DefaultPluginManager] There was an error loading the descriptor 'User Created Listener' of plugin 'com.atlassian.crowd.example.crowd-event-listener-example'. Disabling.\norg.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.atlassian.crowd.event.listener.example.UserCreatedListener': Lookup method resolution failed; nested exception is java.lang.IllegalStateException: Failed to introspect Class [com.atlassian.crowd.event.listener.example.UserCreatedListener] from ClassLoader [com.atlassian.crowd.example.crowd-event-listener-example [28]]\nat com.atlassian.crowd.console.listener.StartupListener.contextInitialized(StartupListener.java:101)\nat org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4705)\nCaused by: java.lang.IllegalStateException: Failed to introspect Class [com.atlassian.crowd.event.listener.example.UserCreatedListener] from ClassLoader [com.atlassian.crowd.example.crowd-event-listener-example [28]]\nCaused by: java.lang.ClassNotFoundException: com.atlassian.crowd.event.user.UserCreatedEvent not found by com.atlassian.crowd.example.crowd-event-listener-example [28]\n```\n\nThis is the source code (without the listener section):\n\n**UserCreatedListener.java**\n\n```\npackage com.atlassian.crowd.event.listener.example;\n\nimport com.atlassian.crowd.event.user.UserCreatedEvent;\n\nimport org.slf4j.Logger;\nimport org.slf4j.LoggerFactory;\n\npublic class UserCreatedListener{\n private static final Logger log = LoggerFactory.getLogger(UserCreatedListener.class);\n\n @com.atlassian.event.api.EventListener\n public void printUserCreatedEvent(UserCreatedEvent event) {\n log.debug(\"User \" + event.getUser().getDisplayName() + \" has been created.\");\n }\n}\n```\n\n**atlassian-plugin.xml**\n\n```\n<atlassian-plugin key=\"${project.groupId}.${project.artifactId}\" name=\"${project.name}\" plugins-version=\"2\">\n <plugin-info>\n <description>${project.description}</description>\n <version>${project.version}</version>\n <vendor name=\"${project.organization.name}\" url=\"${project.organization.url}\" />\n </plugin-info>\n</atlassian-plugin>\n```\n\n**pom.xml**\n\n```\n<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n\n<project xmlns=\"http://maven.apache.org/POM/4.0.0\"\n xmlns:xsi=\"http://www.w3.org/2001/XMLSchema-instance\"\n xsi:schemaLocation=\"http://maven.apache.org/POM/4.0.0 http://maven.apache.org/maven-v4_0_0.xsd\">\n\n <modelVersion>4.0.0</modelVersion>\n <groupId>com.atlassian.crowd.event.listener.example</groupId>\n <artifactId>crowd-event-listener-example</artifactId>\n <version>1.0.1-SNAPSHOT</version>\n\n <organization>\n <name>Example Company</name>\n <url>http://www.example.com/</url>\n </organization>\n\n <name>event-listener-example</name>\n <description>This is an event listener plugin for Atlassian Crowd.</description>\n <packaging>atlassian-plugin</packaging>\n\n <repositories>\n <repository>\n <id>atlassian-public</id>\n <url>https://packages.atlassian.com/mvn/maven-external/</url>\n <snapshots>\n <enabled>true</enabled>\n <updatePolicy>never</updatePolicy>\n <checksumPolicy>warn</checksumPolicy>\n </snapshots>\n <releases>\n <enabled>true</enabled>\n <checksumPolicy>warn</checksumPolicy>\n </releases>\n </repository>\n </repositories>\n\n <pluginRepositories>\n <pluginRepository>\n <id>atlassian-public</id>\n <url>https://packages.atlassian.com/mvn/maven-external/</url>\n <snapshots>\n <enabled>true</enabled>\n <updatePolicy>never</updatePolicy>\n <checksumPolicy>warn</checksumPolicy>\n </snapshots>\n <releases>\n <enabled>true</enabled>\n <checksumPolicy>warn</checksumPolicy>\n </releases>\n </pluginRepository>\n </pluginRepositories>\n\n <dependencies>\n <dependency>\n <groupId>com.atlassian.crowd</groupId>\n <artifactId>crowd-events</artifactId>\n <version>${crowd.version}</version>\n <scope>provided</scope>\n </dependency>\n <dependency>\n <groupId>com.atlassian.event</groupId>\n <artifactId>atlassian-event</artifactId>\n <version>4.1.2</version>\n <scope>provided</scope>\n </dependency>\n </dependencies>\n\n <build>\n <plugins>\n <plugin>\n <groupId>com.atlassian.maven.plugins</groupId>\n <artifactId>crowd-maven-plugin</artifactId>\n <version>8.2.3</version>\n <extensions>true</extensions>\n <configuration>\n <productVersion>${crowd.version}</productVersion>\n <productDataVersion>${crowd.data.version}</productDataVersion>\n <enableQuickReload>true</enableQuickReload>\n\n <instructions>\n <Import-Package>\n com.atlassian.event.*\n </Import-Package>\n </instructions>\n </configuration>\n </plugin>\n <plugin>\n <artifactId>maven-compiler-plugin</artifactId>\n <version>3.8.1</version>\n <configuration>\n <source>1.8</source>\n <target>1.8</target>\n </configuration>\n </plugin>\n </plugins>\n </build>\n\n <properties>\n <crowd.version>4.3.5</crowd.version>\n <crowd.data.version>4.1.10</crowd.data.version>\n </properties>\n</project>\n```\n\nThanks!\n"
} | [
{
"author": "Penn",
"body": "[@CARLOS MEDINA SANCHEZ](/t5/user/viewprofilepage/user-id/1348990) Did you resolve your issue? I'm running into the same problem myself. I cannot get the example to build, even with attempting to use some of the hacks provided.\n\nWhen I add in the listener to the atlassian-plugin.xml I immediately get crashes like you do.\n\nAll I did was clone the example package, add the listeners to the atlassian-plugin.xml, added logging to my source files and then ran \"atlas-package\"\n",
"comments": [
{
"author": "Penn",
"body": "[@CARLOS MEDINA SANCHEZ](/t5/user/viewprofilepage/user-id/1348990) I solved my issue. borrowing some code from other working examples, I found I had to include the below information into the POM.XML\n\n```\n<plugin>\n\n<groupId>com.atlassian.maven.plugins</groupId>\n\n<artifactId>crowd-maven-plugin</artifactId>\n\n<version>8.2.3</version>\n\n<!-- <version>8.4.2</version> -->\n\n<extensions>true</extensions>\n\n<configuration>\n\n<productVersion>${crowd.version}</productVersion>\n\n<productDataVersion>${crowd.data.version}</productDataVersion>\n\n<enableQuickReload>true</enableQuickReload>\n\n<instructions>\n\n<Import-Package>\n\n org.springframework.osgi.*;resolution:=\"optional\", \n\n org.eclipse.gemini.blueprint.*;resolution:=\"optional\", \n\n *;resolution:=\"optional\",\n\n com.atlassian.event.*\n\n</Import-Package>\n\n</instructions>\n\n</configuration>\n\n</plugin>\n```\n"
}
]
},
{
"author": "Roman Kovalov",
"body": "Hey [@CARLOS MEDINA SANCHEZ](/t5/user/viewprofilepage/user-id/1348990) and welcome to the community!\n\nI tried to download and run this [example](https://bitbucket.org/atlassianlabs/crowd-event-listener-example/src) and have same problem as you have: ClassNotFoundException, when I was running my Crowd.\n\nI can describe my way to solve this issue: \n1) I created my custom crowd plugin with command: \n\n atlas-create-crowd-plugin\n\n2) Then I updated my atlas-create-crowd-plugin-module. That will allow you to use Crowd 4.4. \n\n```\nAMPS_PLUGIN_VERSION=\"8.5.0\"\n```\n\n3) I added UserCreatedListener class and dependencies to newly created project. \nAlso you can use different log levels. Other way to enable DEBUG level use this [how to](https://community.atlassian.com/t5/Jira-questions/How-to-enable-debug-log-in-Jira/qaq-p/899698). Just for fun I enabled them all:\n\n```\nSystem.out.println(\"User \" + event.getUser().getDisplayName() + \" has been created.\");\nlog.info(\"User \" + event.getUser().getDisplayName() + \" has been created.\");\nlog.warn(\"User \" + event.getUser().getDisplayName() + \" has been created.\");\nlog.debug(\"User \" + event.getUser().getDisplayName() + \" has been created.\");\nlog.error(\"User \" + event.getUser().getDisplayName() + \" has been created.\");\n```\n\n<br />\n\n4) Then I used this command to run Crowd 4.4 with my plugin. \n\n mvn crowd:run\n\nAnd after I created user I had this message in logs: \n![Screenshot 2022-06-23 at 12.11.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/203097i2F38DE295C9CD13E/image-size/large?v=v2&px=999 \"Screenshot 2022-06-23 at 12.11.26.png\")\n\nI hope this small guide will help you to resolve the issue.\n",
"comments": [
{
"author": "Roman Kovalov",
"body": "upd: \nYou can find *atlas-create-crowd-plugin-module* file in your atlassian-plugin-sdk folder. For me it was: \n\n```\n/usr/local/Cellar/atlassian-plugin-sdk/8.2.7/libexec/bin/atlas-create-crowd-plugin-module\n```\n"
},
{
"author": "Project Application Team",
"body": "Hi,\n\nI have the same problem, after upgrading AMPS version to 8.5.0 I've got following error:\n\n```\nERROR] Failed to execute goal com.atlassian.maven.plugins:crowd-maven-plugin:8.5.0:generate-rest-docs (default-gen\nerate-rest-docs) on project ntp-login-plugin: Execution default-generate-rest-docs of goal com.atlassian.maven.plug\nins:crowd-maven-plugin:8.5.0:generate-rest-docs failed: An API incompatibility was encountered while executing com.\natlassian.maven.plugins:crowd-maven-plugin:8.5.0:generate-rest-docs: java.lang.NoSuchMethodError: 'java.lang.Object\norg.codehaus.plexus.util.xml.Xpp3Dom.getInputLocation()'\n[ERROR] -----------------------------------------------------\n[ERROR] realm = extension>com.atlassian.maven.plugins:crowd-maven-plugin:8.5.0\n[ERROR] strategy = org.codehaus.plexus.classworlds.strategy.SelfFirstStrategy\n[ERROR] urls[0] = file:/C:/Users/userName/.m2/repository/com/atlassian/maven/plugins/crowd-maven-plugin/8.5.0/cro\nwd-maven-plugin-8.5.0.jar\n[ERROR] urls[1] = file:/C:/Users/userName/.m2/repository/com/atlassian/maven/archetypes/crowd-plugin-archetype/8.\n5.0/crowd-plugin-archetype-8.5.0.jar\n[ERROR] urls[2] = file:/C:/Users/userName/.m2/repository/com/atlassian/maven/plugins/amps-maven-plugin/8.5.0/amps\n-maven-plugin-8.5.0.jar\n[ERROR] urls[3] = file:/C:/Users/userName/.m2/repository/commons-io/commons-io/2.11.0/commons-io-2.11.0.jar \n[ERROR] urls[4] = file:/C:/Users/userName/.m2/repository/dom4j/dom4j/1.6.1-atlassian-3/dom4j-1.6.1-atlassian-3.ja\nr\n[ERROR] urls[5] = file:/C:/Users/userName/.m2/repository/xml-apis/xml-apis/1.4.01/xml-apis-1.4.01.jar\n[ERROR] urls[6] = file:/C:/Users/userName/.m2/repository/biz/aQute/bnd/biz.aQute.bndlib/5.3.0/biz.aQute.bndlib-5.\n3.0.jar\n....\n```\n\nDoes anyone have the same problem and know the resolution?\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/Example-of-event-listeners-does-not-work-Crowd-plugin/qaq-p/2056441 | [
"app",
"event",
"listener",
"server"
]
|
{
"author": "Derek Molyneux",
"title": "Cannot log in to reduce number of users on crowd as it is requesting an new license.",
"body": "There is no way to reduce the number of Crowd users when you have gone over the limit. We cannot log into crowd to rectify as it is asking for a new license key. There was no warning of exceeding the limit at the time of entering the new user. How can we rectify this as there are a number of users that are no longer needed?\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the community!\n\nA crowd administrator (not a user with rights to maintain the users in crowd, but the Crowd system admins) can always log in. They have to be able to get in to be able to apply a new licence. They will be able to reduce your user count as well, even when you are over the limit.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/Cannot-log-in-to-reduce-number-of-users-on-crowd-as-it-is/qaq-p/2043740 | [
"server"
]
|
{
"author": "Peruma Chinnasamy",
"title": "How to regenerate External id in crowd application",
"body": "Hi team,\n\nI would like to know How to regenerate External id for users in crowd application.\n\nIf anybody know the steps or document for that Kindly share to me.\n\nThanks and Regards\n\nPeruma.C\n"
} | [
{
"author": "Roman Kovalov",
"body": "Maybe you will find your answer in [this guide](https://confluence.atlassian.com/confkb/how-can-i-tell-which-ldap-attribute-is-linked-to-the-external_id-field-in-confluence-cwd_user-table-950276476.html)\n",
"comments": [
{
"author": "Roman Kovalov",
"body": "Also I can recommend you if you use Connector type of directory try to synchronise directory. It should help\n"
},
{
"author": "Roman Kovalov",
"body": "I can't find what is **external_id** in the spec, but as I know, it's the field by which you tell Crowd, that your user_A (from Crowd) is linked to one of your users from directory. \nDescription from the Crowd: *\"* *The attribute field to use for tracking user identity across user renames* *\"* . So for example, if you rename your user, Crowd will find your user by this field. \nAnd better to use unique identifier, for example in LDAP it's **uid** field, and for AD - **entryUUID**field\n"
}
]
},
{
"author": "Roman Kovalov",
"body": "Hi [@Peruma Chinnasamy](/t5/user/viewprofilepage/user-id/4879891) and welcome to the community.\n\nCan you please describe your problem more clearly? How I can achieve your state? What version of Crowd do you use? And what exactly going wrong with your external id?\n",
"comments": [
{
"author": "Peruma Chinnasamy",
"body": "Hi Roman,\n\nI was upgraded crowd v 3.7 into 4.4.0 version in non prod crowd application. In 4.4.0 version few old user facing login issue. Those who are having the external id \\>32 characters. So we are planning to regenerate the external id those who are having external id \\>32 characters to avoid login issue.\n\nThanks and Regards\n\nPeruma.C\n"
},
{
"author": "Roman Kovalov",
"body": "Which type of directory do you have?\n"
},
{
"author": "Peruma Chinnasamy",
"body": "We have LL AD and LL EXT directory.\n"
},
{
"author": "Roman Kovalov",
"body": "When you adding a directory, you can select one of it type from this fields: \n![Screenshot 2022-06-07 at 14.02.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/200886i2362D143A7A5AEBD/image-size/large?v=v2&px=999 \"Screenshot 2022-06-07 at 14.02.42.png\")\n"
},
{
"author": "Roman Kovalov",
"body": "Also you can check it type from DB: **cwd_directory** table, **directory_type** field\n"
},
{
"author": "Peruma Chinnasamy",
"body": "The directory type is \"Delegated Authentication\"\n"
},
{
"author": "Roman Kovalov",
"body": "Ok, great! So that should be easier:)\n\nYou can delete user_A from Crowd (better to do it from UI). It will not affect your user from directory. \nAnd after you login to application with user_A it should appear in Crowd and have correct external_id.\n"
},
{
"author": "Peruma Chinnasamy",
"body": "Hi Roman,\n\nThank you for your valuable input.\n\nI would like to mention few thing here.\n\nMore than 10 thousand user will face this login issue after prod crowd 4.4.0 version.\n\nSo I need fix before upgrading prod crowd. Any other fix is there doing bulk external Id regeneration.\n\nThanks and Regards\n\nPeruma.C\n"
},
{
"author": "Roman Kovalov",
"body": "Ok, so one of possible solutions is to re-add directory. \nOr try to use connector type of directory, which will help to resolve issues like this with synchronization feature (unfortunately there is no synchronization in Delegated).\n\nHope that will resolve the issue. \nRoman.\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/How-to-regenerate-External-id-in-crowd-application/qaq-p/2044960 | null |
{
"author": "Robert Egan",
"title": "SQL Server database",
"body": "I apologize in advance for the following very vague question, but the 'logs' are pretty much useless.\n\nI am trying to install Crowd 5.0 on a Microsoft server using a SQL Server database, The database appears to be correctly configured, but is refusing to connect (and that's all the log says too).\n\nnet.sourceforge.jtds.jdbc.Driver\n\njdbc:jtds:sqlserver://\\*:1433/crowddb (obscured as per DOD requirements, definitely not localhost)\n\norg.hibernate.dialect.SQLServerDialect\n\nThis is a new install so I did not check \"Overwrite existing data\".\n"
} | [
{
"author": "Robert Egan",
"body": "The answer was to use the JRE 8 MSSQL Driver, even though the JRE is version 11.\n\nDo not ask me why, because I do not have access to the SQL Server source code.\n",
"comments": null
},
{
"author": "Robert Egan",
"body": "The DBA sent me this from the database logs. It looks like a good start:\n\n\"Encryption is required to connect to this server but the client library does not support encryption; the connection has been closed. Please upgrade your client library.\"\n",
"comments": null
},
{
"author": "Roman Kovalov",
"body": "Hello, [@Robert Egan](/t5/user/viewprofilepage/user-id/4276125) ! And welcome to the community.\n\nI tried to run Crowd 5.0 and SQL Server 2019 in Docker and everything worked fine for me.\n\nIf I have some connection issues, I see error window, which tells me what exactly error do I have. Also in the logs I can see full stack trace. See screenshots.\n\n![Screenshot 2022-05-26 at 10.17.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/199298i1F4754059DFC481C/image-size/large?v=v2&px=999 \"Screenshot 2022-05-26 at 10.17.17.png\")\n\n```\n2022-05-26 07:15:59,447 http-nio-8095-exec-17 ERROR [console.action.setup.Database] Unable to connect to database: java.sql.SQLException: Network error IOException: Connection refused (Connection refused)\ncom.atlassian.config.bootstrap.BootstrapException: java.sql.SQLException: Network error IOException: Connection refused (Connection refused)\nat com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.getTestDatabaseConnection(DefaultAtlassianBootstrapManager.java:294)\nat com.atlassian.crowd.console.action.setup.Database.validateJdbcConnection(Database.java:250)\nat com.atlassian.crowd.console.action.setup.Database.validateJdbc(Database.java:241)\nat com.atlassian.crowd.console.action.setup.Database.update(Database.java:116)\nat java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\nat java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)\nat java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\nat java.base/java.lang.reflect.Method.invoke(Method.java:566)\nat ognl.OgnlRuntime.invokeMethodInsideSandbox(OgnlRuntime.java:1266)\nat ognl.OgnlRuntime.invokeMethod(OgnlRuntime.java:1251)\nat ognl.OgnlRuntime.callAppropriateMethod(OgnlRuntime.java:1969)\nat ognl.ObjectMethodAccessor.callMethod(ObjectMethodAccessor.java:68)\nat com.opensymphony.xwork2.ognl.accessor.XWorkMethodAccessor.callMethodWithDebugInfo(XWorkMethodAccessor.java:98)\nat com.opensymphony.xwork2.ognl.accessor.XWorkMethodAccessor.callMethod(XWorkMethodAccessor.java:90)\nat ognl.OgnlRuntime.callMethod(OgnlRuntime.java:2045)\nat ognl.ASTMethod.getValueBody(ASTMethod.java:97)\nat ognl.SimpleNode.evaluateGetValueBody(SimpleNode.java:212)\nat ognl.SimpleNode.getValue(SimpleNode.java:258)\nat ognl.Ognl.getValue(Ognl.java:537)\nat ognl.Ognl.getValue(Ognl.java:501)\nat com.opensymphony.xwork2.ognl.OgnlUtil$3.execute(OgnlUtil.java:492)\nat com.opensymphony.xwork2.ognl.OgnlUtil.compileAndExecuteMethod(OgnlUtil.java:544)\nat com.opensymphony.xwork2.ognl.OgnlUtil.callMethod(OgnlUtil.java:490)\nat com.opensymphony.xwork2.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:438)\nat com.opensymphony.xwork2.DefaultActionInvocation.invokeActionOnly(DefaultActionInvocation.java:293)\nat com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:254)\nat com.atlassian.crowd.xwork.interceptors.XsrfTokenInterceptor.intercept(XsrfTokenInterceptor.java:92)\nat com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\nat org.apache.struts2.interceptor.ServletConfigInterceptor.intercept(ServletConfigInterceptor.java:167)\nat com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\nat org.apache.struts2.interceptor.ServletConfigInterceptor.intercept(ServletConfigInterceptor.java:167)\nat com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\nat com.opensymphony.xwork2.interceptor.ParametersInterceptor.doIntercept(ParametersInterceptor.java:140)\nat com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:99)\nat com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\nat com.opensymphony.xwork2.interceptor.StaticParametersInterceptor.intercept(StaticParametersInterceptor.java:201)\nat com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\nat com.opensymphony.xwork2.interceptor.ModelDrivenInterceptor.intercept(ModelDrivenInterceptor.java:101)\nat com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\nat com.opensymphony.xwork2.interceptor.ChainingInterceptor.intercept(ChainingInterceptor.java:160)\nat com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\nat com.atlassian.crowd.xwork.interceptors.XWorkTransactionInterceptor.intercept(XWorkTransactionInterceptor.java:52)\nat com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\nat com.atlassian.crowd.console.interceptor.SetupCheckInterceptor.intercept(SetupCheckInterceptor.java:24)\nat com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\nat org.apache.struts2.factory.StrutsActionProxy.execute(StrutsActionProxy.java:48)\nat org.apache.struts2.dispatcher.Dispatcher.serviceAction(Dispatcher.java:576)\nat org.apache.struts2.dispatcher.ExecuteOperations.executeAction(ExecuteOperations.java:79)\nat org.apache.struts2.dispatcher.filter.StrutsExecuteFilter.doFilter(StrutsExecuteFilter.java:86)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:125)\nat com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:76)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)\nat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)\nat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)\nat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)\nat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.crowd.console.filter.CrowdDelegatingFilterProxy.doFilter(CrowdDelegatingFilterProxy.java:38)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat org.apache.struts2.dispatcher.filter.StrutsPrepareFilter.doFilter(StrutsPrepareFilter.java:92)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.crowd.console.filter.CrowdDelegatingFilterProxy.doFilter(CrowdDelegatingFilterProxy.java:38)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:67)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.crowd.console.filter.CrowdOpenSessionInViewFilter.doFilterInternal(CrowdOpenSessionInViewFilter.java:25)\nat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.crowd.plugin.web.filter.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:27)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)\nat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)\nat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.crowd.security.BlockOpenSocialRequestFilter.doFilter(BlockOpenSocialRequestFilter.java:39)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.crowd.console.filter.CrowdCachingFilter.doFilter(CrowdCachingFilter.java:25)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)\nat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.crowd.console.filter.CrowdDelegatingFilterProxy.doFilter(CrowdDelegatingFilterProxy.java:38)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.crowd.console.filter.CrowdDelegatingFilterProxy.doFilter(CrowdDelegatingFilterProxy.java:38)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.crowd.webapp.filter.CrowdSecurityHeadersFilter.doFilter(CrowdSecurityHeadersFilter.java:38)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.crowd.plugin.web.filter.HttpRequestLoggingFilter.doFilter(HttpRequestLoggingFilter.java:34)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat com.atlassian.crowd.plugin.web.filter.HttpContextFilter.doFilter(HttpContextFilter.java:30)\nat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\nat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\nat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:196)\nat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)\nat org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542)\nat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)\nat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)\nat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)\nat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:364)\nat org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:624)\nat org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)\nat org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:831)\nat org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1650)\nat org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)\nat org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)\nat org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)\nat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\nat java.base/java.lang.Thread.run(Thread.java:829)\nCaused by: java.sql.SQLException: Network error IOException: Connection refused (Connection refused)\nat net.sourceforge.jtds.jdbc.JtdsConnection.<init>(JtdsConnection.java:436)\nat net.sourceforge.jtds.jdbc.Driver.connect(Driver.java:184)\nat java.sql/java.sql.DriverManager.getConnection(DriverManager.java:677)\nat java.sql/java.sql.DriverManager.getConnection(DriverManager.java:228)\nat com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.getTestDatabaseConnection(DefaultAtlassianBootstrapManager.java:285)\n... 129 more\nCaused by: java.net.ConnectException: Connection refused (Connection refused)\nat java.base/java.net.PlainSocketImpl.socketConnect(Native Method)\nat java.base/java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:412)\nat java.base/java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:255)\nat java.base/java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:237)\nat java.base/java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)\nat java.base/java.net.Socket.connect(Socket.java:609)\nat net.sourceforge.jtds.jdbc.SharedSocket.createSocketForJDBC3(SharedSocket.java:288)\nat net.sourceforge.jtds.jdbc.SharedSocket.<init>(SharedSocket.java:251)\nat net.sourceforge.jtds.jdbc.JtdsConnection.<init>(JtdsConnection.java:331)\n... 133 more\n```\n",
"comments": [
{
"author": "Robert Egan",
"body": "Yeah, the Crowd log was pretty much useless. It just said the same this as the UI. I did have some luck from the database logs though.\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/SQL-Server-database/qaq-p/2037265 | [
"server"
]
|
{
"author": "Ronnie Simpson",
"title": "JSD customers in Crowd",
"body": "It appears that all our JSD customers are appearing as users on Crowd and I'm receiving the following message when trying to enter Crowd Admin:\n\n\"Your current license does not permit the number of users you have configured in Crowd, please upgrade to a new license, or contact Atlassian sales support.\"\n\nGrateful for your assistance?\n"
} | [
{
"author": "Roman Kovalov",
"body": "Hi [@Ronnie Simpson](/t5/user/viewprofilepage/user-id/1483682) and welcome to the community.\n\nLooks like the total number of users in the \"Can Login List\" in Crowd has exceeded the total license limit. Please follow the instructions [Users are unable to log in after updating the license](https://confluence.atlassian.com/crowdkb/users-are-unable-to-log-in-after-updating-the-license-223223576.html) , it might help you\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/JSD-customers-in-Crowd/qaq-p/2031897 | [
"server"
]
|
{
"author": "Mark Miller",
"title": "Crowd Connector Microsoft AD User and Group configuration error",
"body": "I'm reciving this error when testing user and group AD settings in crowd microsoft AD directory in the configuration page:\n\nNo results were found from your search. org.springframework.ldap.UncategorizedLdapException: Uncategorized exception occured during LDAP processing; nested exception is java.naming.NamingException: \\[LDAP:error code 1 - 000004DC: LdapErr: DSID-0C09A5C comment.: In order to perform this operation a successful bind must be completed on the connection., data 0 v4563\\] remaining name 'OU Path listed'\n\nThe OU path for users and group in the message is correct. In the connect setting I'm able to connect to AD with no problems. I'm using Crowd 4.3.7\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "Hey Mark,\n\nGuessing at possible options here - do you have a base DN set on the Connector tab, and then you're including the same value in the User/Group DN fields on the Configuration tab? The base DN is auto appended to the User/Group DN\n\nCCM\n",
"comments": [
{
"author": "Mark Miller",
"body": "Yes I am. I'm aware that it appends the base DN to the user and group DN. There is some verbiage under the text boxes that states that point. It appears this is a java issue. It does not seem to bind to AD. The URL for AD on the connector tab results in \"The server address ad port are valid\". So the connection to AD is good but java process will not bind to AD.\n\nDo you have any other suggestions?\n"
},
{
"author": "Ruslan Tkachuk",
"body": "Hi [@Mark Miller](/t5/user/viewprofilepage/user-id/4347854) \nI encountered the same error, I changed the connector configuration several times after which a successful connection was established, but synchronization didn't work correctly: No results were found from your search ... remaining name ... \nIt was with Crowd 4.3.7 \nAfter removing of created Directory -\\> reboot Crowd -\\> re-created a new directory = the problem is gone \nAs a guess, it could be some kind of logic related to caching on the Crowd side. \n\n<br />\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/Crowd-Connector-Microsoft-AD-User-and-Group-configuration-error/qaq-p/2025549 | [
"server"
]
|
{
"author": "Pascal Rocksien",
"title": "Enable unregistered E-Mail Adresses to add comments to tickets",
"body": "Hello,\n\nWe need the functionality to allow unregistered email addresses to add comments to a ticket when replying to an ongoing email history. These email addresses should not have access to the tickets.\n\nThank you for the Help.\n"
} | [
{
"author": "Sravan Indukur",
"body": "Hi [@Pascal Rocksien](/t5/user/viewprofilepage/user-id/5599339) ,\n\nThis can be configured.\n\nIf you require this settings for JSM Cloud Project, refer the below link:\n\n<https://support.atlassian.com/jira-service-management-cloud/docs/allow-external-emails-to-be-added-as-comments-on-issues/>\n\nAnd if it is to be for Jira Cloud, refer the below link:\n\n<https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/>\n\nRegards,\n\n[@Sravan Indukur](/t5/user/viewprofilepage/user-id/5301477)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Enable-unregistered-E-Mail-Adresses-to-add-comments-to-tickets/qaq-p/2819198 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "dc06c0e3-09e9-4b84-90a7-e1ef177cdcde",
"title": "How can a group that is not included in the Issue Security Scheme view an issue in the customer port",
"body": "In the **Tebligat Tracking System** project, there is a security scheme as shown in the image. However, I want to add people other than the existing users and groups in the **Request Participants** field in the customer portal. But I want the added users to only be able to view the details through the portal. How can I do this?\n\n![Jira1.png](/t5/image/serverpage/image-id/348754iAD9275DD594F430D/image-size/large?v=v2&px=999 \"Jira1.png\")![Jira2.png](/t5/image/serverpage/image-id/348755iCEEF5299616B8087/image-size/large?v=v2&px=999 \"Jira2.png\")\n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@dc06c0e3-09e9-4b84-90a7-e1ef177cdcde](/t5/user/viewprofilepage/user-id/5486095),\n\nSince your question is about JSM, if the users you refer to are **customers** of your service project and not part of your service team (i.e. not associated with the *service desk team* role in your project), they will only be able to access tickets through the portal. That's how JSM works.\n\nIn the portal, via the *My Requests* view they will be able to see (only) tickets they raised or the ones shared with them directly or an organization they belong to.\n\nHope this helps!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/How-can-a-group-that-is-not-included-in-the-Issue-Security/qaq-p/2819194 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Christian Gr?ndel",
"title": "User appear several time in project Customer view",
"body": "Hi Team,\n\nI am encountering an issue with managing customers in Jira Service Management. Specifically, I have a user who has used three different email addresses over time. Despite deleting this user under Project -\\> People, the customer still appears.\n\nNotably, when I check under Admin -\\> Users, this user is listed only once. Could you please advise on how I can remove this customer permanently? \n\n<br />\n\nAdmin-User Console: \n![Screenshot 2024-09-23 at 14.03.33.png](https://community.atlassian.com/t5/image/serverpage/image-id/348736i113FF13589597E8D/image-size/large?v=v2&px=999 \"Screenshot 2024-09-23 at 14.03.33.png\") \n\n<br />\n\n<br />\n\nProject-People - this user is not available:\n\n![Screenshot 2024-09-23 at 14.00.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/348738iCED399AB52B3A88B/image-size/large?v=v2&px=999 \"Screenshot 2024-09-23 at 14.00.18.png\")\n\nProject-Customer\n\n![Screenshot 2024-09-23 at 13.58.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/348737iB35E2CDCBBAD19A3/image-size/large?v=v2&px=999 \"Screenshot 2024-09-23 at 13.58.00.png\") \n\n<br />\n\n<br />\n\n<br />\n\nThank you for your assistance.\n\nBest regards, \nChristian\n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@Christian Gr?ndel](/t5/user/viewprofilepage/user-id/5599252) and welcome to the Community!\n\nI suspect the user has created a couple of *portal only* accounts. [this support article](https://support.atlassian.com/user-management/docs/revoke-access-for-portal-only-customers/) explains where you can find these and an explanation on how to revoke their access.\n\nHope this helps!\n",
"comments": [
{
"author": "Christian Gr?ndel",
"body": "Hi Walter \n\nthank you so much! That's exactly what I needed. \n\nBest \nChristian\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/User-appear-several-time-in-project-Customer-view/qaq-p/2819075 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "cheryl_lewis",
"title": "I have moved a customer between organisations, thay can no longer access the service desk",
"body": "A client of ours has recently split their business. One of our regular service desk users is in the new business. I deleted them from the old orgabnisation and addedd them to the new organisation , with the same email address.\n\nThey are not able to login, the error messge is\n\n\"You dont have permission to view this portal\"\n"
} | [
{
"author": "Mark Higgins",
"body": "Hi [@cheryl_lewis](/t5/user/viewprofilepage/user-id/3901367)\n\nWelcome to the Community!\n\nIf I understand your issue correctly, Person A, was in Organsation A, and has now been moved to Organisation B.\n\nPerson A, can not view the portal.\n\nDo both Organisations have access to the Portal, or do they now have seperate projects?\n\nI assume you would like Person A to see the old tickets from the Portal?\n\nIn you Customer Permissions for the Portal, what are your current settings?\n\n![Screenshot 2024-09-24 081022.png](https://community.atlassian.com/t5/image/serverpage/image-id/348846iDC4AFCC97EF0293B/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 081022.png\")\n\nThen if you look at Organisation Management in Product Settings (Admin)\n\n![Screenshot 2024-09-24 081212.png](https://community.atlassian.com/t5/image/serverpage/image-id/348847iA0F4BF3C959017CC/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 081212.png\")\n\nI suspect that because the person is in a different organisation then they will be blocked by design.\n\nWhere they a reporter on previous tickets?\n\nCheers\n\nMark\n",
"comments": [
{
"author": "cheryl_lewis",
"body": "Hi [@Mark Higgins](/t5/user/viewprofilepage/user-id/3517340)\n\nIt turns out that I had left the user in both organisation, once I removed them from the original organisation they were able to access the portal.\n\nThank you for your help though, I explored the configuration a little more on the strenghth of it and have made some adjustments\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/I-have-moved-a-customer-between-organisations-thay-can-no-longer/qaq-p/2819017 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "James Fama",
"title": "Dayforce-Jira-Integration",
"body": "Good afternoon, Atlassian Community.\n\nI am new to Dayforce, and my company wants to integrate it with Jira.\n\nWe want to use Dayforce as an onboarding tool for new employees, and I want to know if there are any experts here to share information and advise about the integration between Dayforce and Jira.\n\nThank you,\n\nJames\n"
} | [
{
"author": "Prabhu Palanisamy _Onward_",
"body": "HI [@James Fama](/t5/user/viewprofilepage/user-id/4973948) - [OnRamp](https://marketplace.atlassian.com/apps/1232053/onramp-employee-onboarding-and-offboarding?tab=overview&hosting=cloud) supports Dayforce-Jira Integration. Here are a few resources that might of help to you: \n\n* Here is a recent [article](https://community.atlassian.com/t5/App-Central-articles/HR-Service-Automation-Integrating-Dayforce-with-Jira-Service/ba-p/2792172) on use cases and integration approach for connecting Dayforce with Jira Service Management.\n* [Demo](https://www.youtube.com/watch?v=b_Oe2rw7Uvk) video that highlights the integration.\n* Common [Use cases](https://onwardb.com/jira-dayforce/) and integration patterns.\n\nHappy to do a demo if this is of interest to you.\n\nDisclosure: I'm part of Onward who built OnRamp.\n\nRegards\n\nPrabhu\n",
"comments": [
{
"author": "James Fama",
"body": "thank you very much! [@Prabhu Palanisamy _Onward_](/t5/user/viewprofilepage/user-id/5245705) for the information. I will check it out. Much appreciate it.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Dayforce-Jira-Integration/qaq-p/2818985 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Beth Woods",
"title": "Help Agents Schedule calls with Customers? Calendly integration?",
"body": "Hey all,\n\nHas anyone found/developed a way to connect JSM with Google Calendar and automatically allow agents to send call times suggestions and book meetings directly from JIRA?\n\nThinking even an imbedded calendly integration or something similar to this?\n\nThanks\n\nBeth\n"
} | [
{
"author": "Move Work Forward",
"body": "Hi Beth,\n\nWe usually just send a link (no actual integration) to a group event.\n\nWhat are you looking in the integration? Why just sending a link doesn't work?\n\nThanks, \nLeo\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Help-Agents-Schedule-calls-with-Customers-Calendly-integration/qaq-p/2818962 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "keti burjanadze",
"title": "Field Linked Issue",
"body": "Hi All\n\nI need your help\n\nIs it possible that the linked issue field on the Jira service desk should not fall into the hidden fields and appear as a fillable field and be mandatory?\n"
} | [
{
"author": "John Funk",
"body": "Hi Keti,\n\nI just had this same problem this week. And after checking with Atlassian, there is no way around the Linked Issues field being hidden on the Request Type forms. You can possibly do it by Automation based on the values on the form.\n",
"comments": [
{
"author": "keti burjanadze",
"body": "Thanks John \nCan you please tell me how to automate it, that I have no way to copy the value of another field in the linked Issue field?\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Field-Linked-Issue/qaq-p/2818957 | [
"data-center",
"jira-service-management",
"jira-service-management-data-center"
]
|
{
"author": "Balaji Ganesan",
"title": "How to add some more custom fields to User Information?",
"body": "Hi , \n\nI just want to add some more Information (Custom Fields) to the user profile .like Mobile No of Agent, Address Of the Agent , Agent Group and Agent Type etc. \n\nThankyou.\n"
} | [
{
"author": "Rune Rasmussen",
"body": "To my knowledge this is not possible as such. \nYou can add properties to Jira users, but it won't actually show up anywhere in the UI. \n[Update roles and properties for Jira users \\| Atlassian Support](https://support.atlassian.com/user-management/docs/update-roles-and-properties-for-jira-users/#Add-data-to-user-properties.1)\n",
"comments": null
},
{
"author": "Mark Higgins",
"body": "Hi [@Balaji Ganesan](/t5/user/viewprofilepage/user-id/5599098)\n\nWelcome to the community!\n\nWhen I hover over the Agent details it shows details in my profile, but the details you are after are not editable in the profile.\n\n![Screenshot 2024-09-24 082004.png](https://community.atlassian.com/t5/image/serverpage/image-id/348851i10CCF9168C588ACB/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 082004.png\")\n\nIf you have JSM Premium with Assets, then we achieve what you are after by creating a People schema of employees, and within the schema we add the details you are after.\n\n![Screenshot 2024-09-24 082231.png](https://community.atlassian.com/t5/image/serverpage/image-id/348852iB822FD237DD3269E/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 082231.png\")\n\nHope that helps.\n\nMark\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/How-to-add-some-more-custom-fields-to-User-Information/qaq-p/2818933 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "samuel_ohayon",
"title": "How can I get the Email notifications to chain for my customers",
"body": "Hi,\n\nI want my customers to receive my comments to their ticket as replies of the same email chain, as if I was directly answering in E-mail, how can I make it so ?\n\nFor now, every new comment sends a separated emai, not a reply.\n\nThank you!\n"
} | [
{
"author": "John Funk",
"body": "Hi Samuel - Welcome to the Atlassian Community!\n\nJira doesn't really work that way. It is assumed that all communication happens within the tool. That way there is no confusion as to some things happening in Jira and something happening in emails or spreadsheets or something else. The customer would need to click on the link that comes from Jira with the comment. There they can see the whole conversation.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/How-can-I-get-the-Email-notifications-to-chain-for-my-customers/qaq-p/2818903 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Krishna_Araveti",
"title": "Automation Request to Link Issues Based on PO Number Custum filed",
"body": "**Projects Involved**:\n\n* **Project A**\n* **Project B**\n\nWhen an issue is created or the value of the PO Number field is changed in Project B, I want the system to check if this PO Number value matches any existing issue in Project A PO Number Filed Value . If a match is found, the issue in Project B should be automatically linked to the corresponding issue in Project A.\n\nCustom Field: Field Name: PO Number (same custom field in both projects)\n\ni tried but not succeeded![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/348685iD779108AD8178A42/image-size/large?v=v2&px=999 \"Untitled.png\")\n"
} | [
{
"author": "John Funk",
"body": "Hi Krishna - Welcome to the Atlassian Community!\n\nCan you share a screenshot of the variable? Also, why are you using a variable and not just using: project = \"Sales \\& Marketing\" and issuetype = Task and \"PO Number\" \\~ {{triggerIssue.PO Number}}\n\nI assume that the Audit log is not returning a value and therefore no link is happening?\n",
"comments": [
{
"author": "Krishna_Araveti",
"body": "Thanks for the response.\n\nI am new to this that is why i am using variable, please suggest which way is recommended![Untitled2.png](https://community.atlassian.com/t5/image/serverpage/image-id/348694iB1C0258D7DDE9612/image-size/large?v=v2&px=999 \"Untitled2.png\")![Untitled1.png](https://community.atlassian.com/t5/image/serverpage/image-id/348695i7956093FC8887596/image-size/large?v=v2&px=999 \"Untitled1.png\")\n"
},
{
"author": "John Funk",
"body": "Can you try what I put above?\n"
},
{
"author": "Krishna_Araveti",
"body": "yes, i tried , its not working. please find screenshots.![Untitled3.png](https://community.atlassian.com/t5/image/serverpage/image-id/348704iA2CDD88AFFC8C7C4/image-size/large?v=v2&px=999 \"Untitled3.png\")![Untitled4.png](https://community.atlassian.com/t5/image/serverpage/image-id/348705i6B20EEEA0988D01D/image-size/large?v=v2&px=999 \"Untitled4.png\")\n"
},
{
"author": "Krishna_Araveti",
"body": "hi, any one can help me on this.\n"
},
{
"author": "John Funk",
"body": "Thank you for sharing those. Try creating a Branch and moving those last two steps under that. The Link action looks like it is trying to link to itself because it is the trigger issue and is not relating to the result of the Lookup Issue.\n\nI just did the same with using a Branch based on JQL instead of Lookup Issues (just use the same JQL you have in your lookup issues right now) and then put the link issue action under that Branch.\n"
},
{
"author": "Krishna_Araveti",
"body": "Thank you Very much. It is working As expected.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Automation-Request-to-Link-Issues-Based-on-PO-Number-Custum/qaq-p/2818921 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "MARIEM QARA",
"title": "upgrade strategy",
"body": "* **Upgrade with Downtime:** it is mentioned in the doc that downtime may be occurred for major update, How frequently do these major updates occur? Even though the schedule might not be fixed, can you provide an approximate frequency?\"\n* **Communication:** Regarding Major updates :the changes may be communicated in advance to customers /stakeholders ' on what criteria is this based?\"\n* **Feature Activation:** \"On what basis are new features activated by default or not? If they are not activated by default, when and by whom are they activated? Is it the customer who decides?\"\n"
} | [
{
"author": "Andy Heinzer",
"body": "I posted an answer to this over on the other thread <https://community.atlassian.com/t5/Jira-Service-Management/Re-Upgrade-strategy/qaq-p/2819523/comment-id/182152#M182152>\n",
"comments": null
},
{
"author": "MARIEM QARA",
"body": ".\n",
"comments": null
},
{
"author": "Dirk Ronsmans",
"body": "Hi [@MARIEM QARA](/t5/user/viewprofilepage/user-id/5597677) ,\n\nSeems like a duplicate question you posted. You can find my initial answers on your other question:\n\n<https://community.atlassian.com/t5/Jira-Service-Management/Upgrade-strategy/qaq-p/2817559>\n",
"comments": [
{
"author": "MARIEM QARA",
"body": "yes , it is the same question , but here i need more precision when it comes to the frequency,\n"
},
{
"author": "Dirk Ronsmans",
"body": "Might be best to keep the questions then combined in a single question thread.\n\nRegarding frequency there is no clear definition. I'll try and loop in someone from Atlassian to see if they can shed some more light on to it though.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/upgrade-strategy/qaq-p/2818899 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Uwe Staub",
"title": "Automation: Label change move ticket to new queue",
"body": "I would like to create an automation rule: When the label is changed to 're', it should be added to a new queue\n"
} | [
{
"author": "Mark Higgins",
"body": "Hi [@Uwe Staub](/t5/user/viewprofilepage/user-id/5599054)\n\nWelcome to the community!\n\nI assume that you have Queues built that are looking for a different label?\n\nSo if you have a Queue that is a JQL that is looking for label 'tasks' and another queue looking for a lable 'regular tasks', then when you change lables, the queues will adjust accordingly?\n\nHope that helps.\n\nMark\n",
"comments": [
{
"author": "Uwe Staub",
"body": "Yes, this was the solution, over JQL\n\nI've missed the the technical id of the issue type, after xml export, i saw the right one.\n\nThanks for your help\n"
}
]
},
{
"author": "Nikola Perisic",
"body": "Welcome to the community [@Uwe Staub](/t5/user/viewprofilepage/user-id/5599054)\n\nThis request is partially possible. The only thing that is missing the \"adding to a new queue\" for the automation rule, as Jira Service Management doesn't have this. Could you describe, what do you mean by this?\n\n* Trigger - Field value changed\n* Condition - Issue fields condition for the Label field that has the value of 're' (first make sure that you have created this label, otherwise, you won't have the option choose this label value at all)\n",
"comments": [
{
"author": "Uwe Staub",
"body": "When the label is specified, the ticket should be moved from all tasks to regular tasks.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Automation-Label-change-move-ticket-to-new-queue/qaq-p/2818894 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "MARIEM QARA",
"title": "upgrade downtime",
"body": "* **Upgrade with Downtime:** it is mentioned in the doc that downtime may be occurred for major update, How frequently do these major updates occur? Even though the schedule might not be fixed, can you provide an approximate frequency?\"\n* **Communication:** Regarding Major updates :the changes may be communicated in advance to customers /stakeholders ' on what criteria is this based?\"\n* **Feature Activation:** \"On what basis are new features activated by default or not? If they are not activated by default, when and by whom are they activated? Is it the customer who decides?\"\n"
} | [
{
"author": "John Funk",
"body": "Hi Mariem - Welcome to the Atlassian Community!\n\nI can tell that it is not too frequent from my experience. But for details, you would need to contact Atlassian Support.\n\n<https://support.atlassian.com/contact/#/>\n",
"comments": null
},
{
"author": "Joseph Chung Yin",
"body": "[@MARIEM QARA](/t5/user/viewprofilepage/user-id/5597677)\n\nWelcome to the community. Your best recommendation is contacting Atlassian Support (<https://support.atlassian.com>) for further information.\n\nI am not aware if it happens on a frequent basis. In regards to any downtimes with Atlassian Cloud envs - you can also check to find their products' statuses - <https://status.atlassian.com/>\n\nFor Features (ones that before they are GA released to all customers), each site admins can enable or disable the features as needed.\n\nHope this also helps.\n\nBest, Joseph Chung Yin\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/upgrade-downtime/qaq-p/2818885 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Acque bresciane",
"title": "Problem to Switch Account - Atlassian Admin",
"body": "As a summarize of the problem is that I have two registered users configured with two different roles (one corporate and one group), when I try to make a switch from the corporate user (by defect) to the group user in the Atlassian Admin module, it does not allow me to continue after the validation of the credentials and remains with the initial default account (which in this case does not have the role of administrator). \n\nIn view of the fact that I have to verify internal users who have asked me to include them as Agents, I can't log in as admin, and try to do differents attempts into different browser. How could I help it? \n"
} | [
{
"author": "John Funk",
"body": "Hi Acque - Welcome to the Atlassian Community!\n\nI suggest you open a separate Incognito browser session. That's what I do with my separate accounts.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Problem-to-Switch-Account-Atlassian-Admin/qaq-p/2818833 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "F",
"title": "How",
"body": "++How++\n"
} | [
{
"author": "Clara Belin-Brosseau",
"body": "Hello [@Fatema Faheem](/t5/user/viewprofilepage/user-id/5598948)\n\nI would recommend you having a look at the app [Elements Pulse](https://marketplace.atlassian.com/apps/1234289/elements-pulse-customer-experience-insights-for-jsm?hosting=cloud&tab=overview?&utm_source=community&utm_medium=answer&utm_campaign=question_396739&utm_keyword=PUL&utm_vendorID=4952) we released on the Marketplace dedicated to XLAs and customer satisfaction in JSM.\n\nYou'll have access to [complete dashboards](https://doc.elements-apps.com/elements-pulse/customer-satisfaction?&utm_source=community&utm_medium=answer&utm_campaign=question_396739&utm_keyword=PUL&utm_vendorID=4952) with metrics about:\n\n* Customer satisfaction (with NPS and CSAT surveys)\n* Service quality\n* SLAs\n* Productivity\n\n![Elements Pulse Cropped Highlight 1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349173i9940FEFE232FDC85/image-size/large?v=v2&px=999 \"Elements Pulse Cropped Highlight 1.jpg\")\n\nYou can try it for free and we'd love to have your feedback on it :)\n",
"comments": null
},
{
"author": "Danut M _StonikByte_",
"body": "Hi [@Fatema Faheem](/t5/user/viewprofilepage/user-id/5598948),\n\nJira does not offer a gadget that allows you to display percentages of customer satisfaction or the average satisfaction score. You will need to search on Atlassian Marketplace that offers such gadget.\n\nIf you are open to idea of using an app, our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app can be a good solution for your needs. It offers some gadget that can display the average customer satisfaction score and all kind of percentages based on it.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348918i3FDFF40E8B5BD787/image-size/large?v=v2&px=999 \"image.png\")\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348923iFB79F12EC5A94EB6/image-size/large?v=v2&px=999 \"image.png\")\n\nFind more and how to achieve this in these Community articles:\n\n* [How to measure Customer Satisfaction in Jira and Confluence with Great Gadgets app](https://community.atlassian.com/t5/App-Central-articles/How-to-measure-Customer-Satisfaction-in-Jira-and-Confluence-with/ba-p/2741012)\n* [An effective dashboard for Service Desk and Customer Support teams in Jira Service Management](https://community.atlassian.com/t5/App-Central-articles/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369)\n\nDanut.\n",
"comments": null
},
{
"author": "Dave Mathijs",
"body": "Hi Maria, welcome to the Atlassian Community!\n\nFor out-of-the-box reports, see [Track customer satisfaction feedback trends](https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-track-customer-feedback-trends/), it won't show you percentages though.\n\nIn order to meet your requirements, you'll need a third-party app from the Marketplace.\n\n[Customer Satisfaction Survey for Jira](https://marketplace.atlassian.com/apps/1215212/customer-satisfaction-survey-for-jira?hosting=cloud&tab=overview) has the highest number of installs.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/How/qaq-p/2818780 | [
"jira-service-management",
"jira-service-management-unknown-hosting-type",
"unknown-hosting-type"
]
|
{
"author": "wanni onny",
"title": "Hide/restrict Automation Button",
"body": "Is there a way I can hide/restrict/remove automation button on workspace? \nI have few workspaces and it seems like the automation button shows on all workspace. \nis there a way I can remove buttons that are not meant for the other workspace and keep it in the designated workspaces?\n"
} | [
{
"author": "John Funk",
"body": "Hi Wanni - Welcome to the Atlassian Community!\n\nWhat are you identifying as \"workspace\"? Can you share some screenshots?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Hide-restrict-Automation-Button/qaq-p/2818684 | [
"jira-service-desk-unknown-hosting-type",
"jira-service-management",
"jira-service-management-unknown-hosting-type"
]
|
{
"author": "Calvin",
"title": "JSM Audit Log Only Showing User Managment Changes",
"body": "Hi all, apologies if I'm just misunderstanding how this works. But I head to Settings \\> System \\> Audit Log\n\nUnder there all I see are \"User created\", \"User Updated\" items. No project changes, no ticket changes, no automations, no request type updates.\n\nI don't see any way I've filtered or hidden them?\n\nIs it because we are under an org?\n\nCheers!\n"
} | [
{
"author": "Noha Roni",
"body": "Check your JSM audit log filters, permissions, or log level settings to ensure it captures more than just user management changes.\n",
"comments": [
{
"author": "Calvin",
"body": "Thanks Noha, do you know where that would be? All I can find is the \"Audit Log Settings\" in the audit log page, but it seems to only let me pick out of retention length and whether to remove user changes.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/JSM-Audit-Log-Only-Showing-User-Managment-Changes/qaq-p/2818630 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Cristian IONESCU",
"title": "Best Practices for Downgrading Jira Tenant to Free While Retaining Audit Access",
"body": "A Standard Jira tenant needs to be switched to a Free plan, as it will no longer be in active use but must remain accessible for audit purposes. What is the best approach to achieve this transition while ensuring that all data remains intact and accessible? Are there any specific steps or considerations to be aware of during this process?\n"
} | [
{
"author": "marc -Collabello--Phase Locked-",
"body": "In addition to switching to the free plan, I'd do a backup and a data export. This would allow restoration to a new tenant in the future.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Best-Practices-for-Downgrading-Jira-Tenant-to-Free-While/qaq-p/2818558 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Mar Angelo L_ Tareno",
"title": "How can I get the SLA Day",
"body": "Is there a smart value to get the SLA, how many days that SLA run?\n\nmy SLA Excluded weekend and holidays. I just need the day value from the start of the run and from current day or the SLA meet the condition to stop running.\n"
} | [
{
"author": "Ashok Shembde",
"body": "Hi [@Mar Angelo L_ Tareno](/t5/user/viewprofilepage/user-id/5544846)\n\nYou can use this Smart Values for SLA:\n\n* `${issue.sla.fieldName.started}`\n* `${issue.sla.fieldName.completed}` (or `${issue.sla.fieldName.ongoing}` if the SLA is still running)\n",
"comments": [
{
"author": "Mar Angelo L_ Tareno",
"body": "it doesn't work.\n\nthe fieldname it should be SLA name?\n"
},
{
"author": "Ashok Shembde",
"body": "You can set up a Jira Automation rule\n"
},
{
"author": "Ashok Shembde",
"body": "If you're building an automation rule, you could log the SLA time like this:\n\n* **Trigger:** SLA status updates\n* **Condition:** Check if the SLA is still running or completed using `{{issue.sla.fieldId.completed}}`\n* **Action:** Use `{{issue.sla.fieldId.elapsedTime.convertToDays}}` to log or send the number of days the SLA has been running\n"
},
{
"author": "Mar Angelo L_ Tareno",
"body": "I did it on Automation and the result give is this\n\n![sss.png](https://community.atlassian.com/t5/image/serverpage/image-id/348671i0456EA4AC3D2685A/image-size/large?v=v2&px=999 \"sss.png\")\n\n`I changed ng fieldName to my SLA name Time of result`\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/How-can-I-get-the-SLA-Day/qaq-p/2818625 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Josiah Umezurike",
"title": "approvers",
"body": "I need to know how to add users in the approvers field.\n"
} | [
{
"author": "Cristian IONESCU",
"body": "Hi Josiah,\n\nApprovers field is used in Jira Service Management. To add users to the \"Approvers\" field, this field must be visible on the Issue Edit Screen.\n\nAdditionally, please verify that the workflow in use is configured with an approval step that utilizes the \"Approvers\" field.\n\nHope this helps\n",
"comments": null
},
{
"author": "Joseph Chung Yin",
"body": "[@Josiah Umezurike](/t5/user/viewprofilepage/user-id/5346217) -\n\nIn addition to what Cristian mentioned. Take a look at this reference article on setting/editing approvers in JSM\n\n<https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-pre-set-list-of-approvers/>\n\nHope this also helps.\n\nBest, Joseph Chung Yin\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/approvers/qaq-p/2818535 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "ahmed_ashraf_mdp-eg_com",
"title": "Jira Datacenter and Slack Integration",
"body": "i try to integrate Jira Datacenter with Slack but i can not Create Issue or close this tickets via slack is it applicable to integrate SLACK with Datacenter Version ?\n"
} | [
{
"author": "ahmed_ashraf_mdp-eg_com",
"body": "![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/348569iB74FFF74D5DEBA6E/image-size/large?v=v2&px=999 \"Capture.PNG\")i got this error\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Jira-Datacenter-and-Slack-Integration/qaq-p/2818364 | [
"data-center",
"jira-service-management",
"jira-service-management-data-center",
"slack"
]
|
{
"author": "Gopikrishna Mamidipudi",
"title": "When Status of an Issue is Updated to DONE, I want to ensure that Log Work is not blank",
"body": "When Status of an Issue is Updated to DONE, I want to ensure that Log Work is not blank\n"
} | [
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "You're looking for a [validator](https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/#Validators) that [requires a field that is not empty](https://confluence.atlassian.com/jirakb/how-to-make-a-field-required-before-closing-the-issue-1236928291.html).\n",
"comments": null
},
{
"author": "Trudy Claspill",
"body": "Hello [@Gopikrishna Mamidipudi](/t5/user/viewprofilepage/user-id/5546361)\n\nWelcome to the Atlassian community.\n\nDo you want to require that some amount of time has been logged against the issue at any point in the past?\n\nOr do you want to require the user to log time against the issue at the same time the status is changed to Done?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/When-Status-of-an-Issue-is-Updated-to-DONE-I-want-to-ensure-that/qaq-p/2757412 | [
"workflow"
]
|
{
"author": "Jacob Rajesh",
"title": "Is there any issue trigger option while cloning a ticket",
"body": "I would like to create a automation rule for the tickets that are being cloned. So Is there any specific issue trigger option?\n"
} | [
{
"author": "Rebekka Heilmann _viadee_",
"body": "Hi [@Jacob Rajesh](/t5/user/viewprofilepage/user-id/2573734) and welcome to the Community!\n\nNo - there is no specific trigger. You could just use the \"Issue created\" trigger and add a condition that checks for related issues though.\n\nWhen you clone an issue, it automatically is related to the origin issue with the \"clones\" relation, You can check for the existence of that.\n\nThe only thing that might happen is if the Linked Issues option is available in some Create-Screens, a person might add the Clones-Relation manually and trigger the rule by accident. I find that quite unlikely though.\n",
"comments": null
},
{
"author": "Luka Hummel - codefortynine",
"body": "Hi [@Jacob Rajesh](/t5/user/viewprofilepage/user-id/2573734) and welcome to the community!\n\nIf you are willing to try a third-party app, you can try our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2757101).\n\nDeep Clone can trigger a [Jira Automation Incoming Webhook](https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Incoming-webhook) on the issues created by Deep Clone. Just create a Webhook (using the first option, \"Issues provided in the webhook HTTP POST body\") and adjust Deep Clone with the Webhook URL.\n\n![jira-automation-webhook](https://community.atlassian.com/t5/image/serverpage/image-id/336651i6B3DF08945977C72/image-size/large?v=v2&px=999 \"jira-automation-webhook\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/Is-there-any-issue-trigger-option-while-cloning-a-ticket/qaq-p/2757101 | null |
{
"author": "Robert Arcolas",
"title": "Automation: Assignee's LastComment into CustomField",
"body": "Hi All,\n\nI'm using Jira Automation (in Cloud) and trying to assign the last comment the Assignee made into a custom field.\n\nSo far I can use {{issue.comments.last}} to assign the last comment into the customfield, however i need it to specifically be the assignee's last comment.\n\nThanks for your help\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@Robert Arcolas](/t5/user/viewprofilepage/user-id/1643722)\n\nWelcome to the Atlassian community.\n\nAre you trying to do this retroactively, for issues where comments already exist?\n\nAs a go-forward solution you could implement a rule that is triggered each time a comment is added, check if the comment author matches the assignee, and then copy the comment to the custom field.\n",
"comments": [
{
"author": "Robert Arcolas",
"body": "Hi Trudy,\n\nThanks for the suggestion! I didn't think to do it that way but I was able to get it working after reading your response.\n\nGreatly appreciated!\n"
}
]
},
{
"author": "Nicolas Grossi",
"body": "[@Robert Arcolas](/t5/user/viewprofilepage/user-id/1643722) welcome! You might see the following thread: <https://community.atlassian.com/t5/Jira-questions/Automation-how-to-copy-the-last-comment-of-an-issue-to-a-custom/qaq-p/1768691>\n\nNicolas\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/Automation-Assignee-s-LastComment-into-CustomField/qaq-p/2756534 | [
"assignee",
"comment",
"incoming-webhook"
]
|
{
"author": "Daniil Lazarev",
"title": "A4J Data Center: Lookup issues JQL doesn't accept linkedIssues(\"{{issue.key}}\")",
"body": "Subj\n\nI tried both #1 \n\n```\nissue IN linkedIssues(\"{{issue.key}}\") and Project=PROJECTNAME\n```\n\nand #2 \n\n```\nissue IN linkedIssues(\"{{triggerIssue}}\") AND project = PROJECTNAME\n```\n\nand confirmed the value of {{issue.key}} and {{triggerIssue}} in a separate Log Action. \nBut the log for Lookup issues says:\n\nA search during custom value definition found no issues.\n\nSome notes: JQL with actual issue key works as expected. Linked issue and triggerissue are in different projects, but the rule is applied to both. I can't validate query in the Lookup Issue pane when inserting #1 or #2 in it. If I insert an actual issue key, the validate query works as expected. The rule trigger is When Issue Transitioned.\n\nCould someone please confirm it and maybe share a workaround?\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Daniil Lazarev](/t5/user/viewprofilepage/user-id/4546894) -- Welcome to the Atlassian Community!\n\nWhat is the scope of your automation rule: single project, multiple-projects, or global?\n\nSingle project-scope rules can create (or clone) issues into other projects, but they cannot view or edit the issues in other projects. That takes a multiple-projects or global scope rule. Your Jira Site Admin will need to change the scope of a rule.\n\nIf that does not help, please post images of your complete automation rule and the audit log details showing the rule execution. Those will provide context to help explain this symptom.\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Daniil Lazarev",
"body": "Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) !\n\nThanks for your comment.\n\nShortly: this rule stops working when our Jira Instance starts freezing due to hitting database max pool connections. We'll resolve the issue of the limits first and after that, I'll update this topic.\n"
},
{
"author": "Bill Sheboy",
"body": "Hi [@Daniil Lazarev](/t5/user/viewprofilepage/user-id/4546894)\n\nI am following up to learn if you solved this question yet. Thanks!\n\nKind regards, \nBill\n"
},
{
"author": "Maximilian Flo?",
"body": "I have a global rule but the automation does still not work because of the lookup issues section.\n\nIt seems like smart values can not be used in lookupIssues.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346621i81CBB83DF28C8DD2/image-size/large?v=v2&px=999 \"image.png\")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/346622i79355EFAD40B9AEA/image-size/large?v=v2&px=999 \"image.png\")\n"
},
{
"author": "Bill Sheboy",
"body": "Hi [@Maximilian Flo?](/t5/user/viewprofilepage/user-id/4341004)\n\nPlease try using {{issue.project.key}} instead of {{issue.project.name}} in the JQL expression.\n\nSmart values can be used in the JQL for the Lookup Issues action. There are exceptions with dynamic smart values, and they may be worked around by first storing the JQL in a created variable to force the evaluation order and then using the variable in the Lookup Issues action.\n\nKind regards, \nBill\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/A4J-Data-Center-Lookup-issues-JQL-doesn-t-accept-linkedIssues/qaq-p/2756428 | [
"data-center",
"linkedissues",
"lookup-issues"
]
|
{
"author": "CEDRIC DEVAUX",
"title": "Automation - How to use variable inside Date plus function",
"body": "Hello community,\n\nI need your help, I want to automatically update due date when start date is postponed.\n\nAt ticket creation, Start Date \\& Due Date has been completed by user.\n\nWhen user postpones start date, I want to get difference of business days between the initial start and the new value then I add this difference to the due date\n\nex: Initial start Date 2024-07-16, user changes to 2024-07-17\n\nDifference days =\\> 1day\n\nAutomation rule to update Due Date +1 Business Day\n\nI create this rule but at calculation level,:\n\n1. I create a customfield to get intial start before changing\n\n{{fieldChange.from}}\n\n2. I create a variable \"businessDaysToAdd \"to calculate difference between initial start date to new start date\n\n{{issue.customfield_10044.diff(issue.customfield_10861).businessDays.abs}}\n\n3. Update due date with calculation with Date plus function\n\n{{DueDate.plusBusinessDays(businessDaysToAdd)}}\n\nIt seems that a variable inside calculation Date.plus function is not take into account.\n\nHere my automation rule and my calculation.\n\n![Automation rules update duedate.png](/t5/image/serverpage/image-id/335894iE388B5303F21E762/image-size/large?v=v2&px=999 \"Automation rules update duedate.png\")\n\nThank you in advance for your help ;)\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@CEDRIC DEVAUX](/t5/user/viewprofilepage/user-id/4261904)\n\nCreated variables are text, and to use them in a function requiring a number they must be converted by adding [asNumber](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#asNumber). For example:\n\n```\n{{issue.someDateField.plusDays(varSomeVariable.asNumber)}}\n```\n\nHere are some other recommendations for the rule you show:\n\n* Perhaps write that created variable to the audit log to confirm it contains what you expect\n* I note you are using the absolute value function after the diff on business days. Is that because you have the dates in the reversed order?\n * This is relevant because the person who edited the field could make the start date earlier. And so adding the days may not produce the results you expect.\n\nKind regards, \nBill\n",
"comments": [
{
"author": "CEDRIC DEVAUX",
"body": "Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)\n\nI was sure it was this type of subtlety but I couldn't find how to indicate that the result was a number.\n\nThank you it works !!!\n\nI don't find documentation to talk about variables properties, I really appreciate if you have any pages on this subject :)\n\nTo answer to your questions:\n\n* Perhaps write that created variable to the audit log to confirm it contains what you expect\n * **Previously I added a log to verify (and removed after my verification) fwhat is the result of the difference betweeen old date and the new one but in the log you don't know what is the property (string or number)**\n* I note you are using the absolute value function after the diff on business days. Is that because you have the dates in the reversed order?\n * This is relevant because the person who edited the field could make the start date earlier. And so adding the days may not produce the results you expect.\n * **You're right, I change order of dates and now I able to move start date after or earlier**\n\nTo open the discussion, It's strange that timeline doesn't take into account this kind of case regarding business days when we move the start date date near of the weekend, the system will just move due date without taking into account the weekend whereas we are able to define business days and non working days.\n\nIn any case thanks a lot for your help Bill !\n\nKind regards,\n\nCedric\n"
},
{
"author": "Bill Sheboy",
"body": "Awesome; I am glad to learn that helps!\n\nRegarding your other questions...\n\nFor documentation on Create Variable, this is all there is: <https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-variable> And it does state the value is a string, but it does not suggest what to do when the value could be typed otherwise.\n\nA workaround that sometimes helps is to use Create Lookup Table with a single row, as the values for those preserve the typing. That may be for edge cases, as the table lookups may not fit all usage scenarios.\n\nRegarding the timeline and adjustments, I do not have any suggestions for that. You appear to be on Jira Premium, and so likely have Advanced Roadmaps versus Basic Timelines. IMHO, neither really works like a purpose-built, project management tool, and so changing a single date in the middle of the chain needs to be handled other ways.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Automation-How-to-use-variable-inside-Date-plus-function/qaq-p/2756204 | [
"cloud",
"jira",
"jira-cloud"
]
|
{
"author": "Naven Kumar",
"title": "How do I Auto-schedule a task only for workdays ?",
"body": "I want to create an automation, which auto schedules tasks (Create an issue + assign it to the team) only on weekdays. \n\nCurrently there's no option to choose for weekdays in the \"Occurence\" field of the automation. \n"
} | [
{
"author": "Hans Polder",
"body": "[@Naven Kumar](/t5/user/viewprofilepage/user-id/5540560) ,\n\nI think you should leave the occurrence at 'Weeks', and simply select all the days in the week you want it to work:\n\n![Screenshot 2024-07-15 143050.png](https://community.atlassian.com/t5/image/serverpage/image-id/335649i91185333F07CFA66/image-size/large?v=v2&px=999 \"Screenshot 2024-07-15 143050.png\")\n",
"comments": [
{
"author": "Naven Kumar",
"body": "This works! Thanks Hans for the solution.\n"
},
{
"author": "Bill Sheboy",
"body": "Hi [@Naven Kumar](/t5/user/viewprofilepage/user-id/5540560)\n\nIf the answer from Hans solved this, please consider marking the question as \"answered\". That will help others with similar needs find solutions faster in the future. Thanks!\n\nKind regards, \nBill\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/How-do-I-Auto-schedule-a-task-only-for-workdays/qaq-p/2754855 | [
"cloud",
"jira-work-management",
"jira-work-management-cloud"
]
|
{
"author": "jeremyn",
"title": "Jira Automation to copy certain labels from children",
"body": "Hey All, \n\nSo I've been fighting with this for a little while and I'm pretty sure it isn't possible. \n\nSituation: We use labels in child issues to indicate some planning information. We need the parent to reflect the collection of these labels of all of its children. The labels are patterned and so any solution that requires me to know the exact label won't work. \n\nThe labels follow a pattern similar to this regex: \"\\\\d+\\[4-9\\]-Z\\\\d+\"\n\nProblem: I can not handle the situation where a status is removed from the \"last\" child. \n\nI have an automation running when a child label is updated to append that label (and any others matching the pattern) to the parent. I also have a scheduled automation that loops over all of the child issues and updates their parents (to catchup everything previously done). \n\nNow what I'm trying to figure out is how to tackle when a label is removed from the last child. \n\nBecause I need to remove I'm pretty sure the only viable method is to work on the parents and somehow loop over the children \"rebuilding\" the label list. \n\nHowever, from what I can tell: \n1) You can't edit/concat a smart variable so I can build up a JSON to as I do a branch on children and then apply that post-branch \n2) You can't use a smart value created in a branch once the branch exits \n2) You can't call triggerissue in json (or any other way I can see) while in a branch. \n\nSo lets say I have a situation like this: \n\nParent: \\[24-Z1, 24-Z2, 24-Z3\\] \nChild 1: \\[24-Z1, 24-Z2\\] \nChild 2: \\[24-Z2, 24-Z3\\] \n\nWhen someone removes \"24-Z3\" from Child 2 I need to remove \"24-Z3\" from Parent. But, if someone removes \"24-Z2\" from Child 2 it can't remove it from the parent because it is still contained in Child 1. \n\nAny suggestions or am I screwed (I know I could create a CICD build job in our pipeline system and use REST API calls, but I really don't want to have to make my team do that....)\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@jeremyn](/t5/user/viewprofilepage/user-id/4907373)\n\nAre the parent issue's labels *always-and-only* a roll-up of the values from the child issues?\n\nIf so, I recommend using Lookup Issues to gather the child issues' label values and replace the parent value completely, for any triggering events, when needed.\n\nThe reason I suggest this is list and list-like fields have brittle changelog entries when accessed via automation rules. Some specific examples are Fix Versions and Sprint fields, which encounter broken changelogs as values are deleted / added. I do not know if that also applies to labels.\n\nKind regards, \nBill\n",
"comments": [
{
"author": "jeremyn",
"body": "Hi Bill, \n\nExcellent, I think I can make that work. \n\nIdeally, no, the parent labels would only contain the child labels that matched the pattern, while they could also contain their own labels. \n\nI already have a test automation where I remove all of the labels of the given pattern w/ JSON: \n\n1) Create Smart Value: varExistingLabels = {{issue.Labels}} \n\n2) Edit advanced: \"labels\": \\[{\"remove\":\"\"}{{#varExistingLabels.split(\", \").toUpperCase().match(\"(\\\\d+\\[4-9\\]-Z\\\\d+)\")}},{\"remove\":\"{{.}}\"}{{\\^last}}{{/}}{{/}}\\] \n\n<br />\n\nSo, if I could somehow create a smartValue list of all of the child issue's labels that match that same pattern I can rebuild, like you suggest, pretty easily. \n\nI think that with the {{#lookupIssues}} {{labels.split(\", \").toUpperCase().match(\"(\\\\d+\\[4-9\\]-Z\\\\d+)\")}} I can make it work... \n\nThanks!\n"
},
{
"author": "Darryl Lee",
"body": "Man, I just *knew* Bill would beat me to the punch here. :-}\n\nThe one thing I have to add is that you might want to add a **.distinct**when you get those child labels into a list, to cover this possible case:\n> Child 1: \\[24-Z1, 24-Z2, **24-Z4**\\] \n> Child 2: \\[24-Z2, 24-Z3, **24-Z4**\\]\n\nWhere if somebody removes 24-Z2 from Child 2 there's a *duplicate* label of 24-Z4.\n\nOf course Bill has covered this in the past as well:\n\n[How to get unique value from multi-select using smart value?](https://community.atlassian.com/t5/Jira-questions/How-to-get-unique-value-from-multi-select-using-smart-value/qaq-p/2253233)\n"
},
{
"author": "jeremyn",
"body": "Hi Darryl, thanks for the idea. In my case I still want the parent to retain 24-Z4 because at least one of its children is using that label.\n"
},
{
"author": "jeremyn",
"body": "Ok, so for posterity here is what I did to accomplish managing having labels that match a pattern properly add/delete from a parent dynamically as they are changed in the children. \n\nWhat happens with this is if any label is added to a child that matches the pattern it will add to the parent. If a Label is removed that matches the pattern it is removed ONLY IF there is no instances of that label on any of its siblings. \n\nTo start, set Value Changed trigger for the child issue type: \n\n![add-labels-to-parents-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/335736i2087A4DBC6B8C201/image-dimensions/320x481?v=v2 \"add-labels-to-parents-1.png\") \nvarLabelsToRemove is the JSON (sans wrappers) list of labels we need to clean up from the parent before adding anything we want back in: \n**\"labels\": \\[{\"remove\":\"\"}{{#varParentLabels.replace(\", \",\",\").split(\",\").toUpperCase().match(\"(\\\\d+\\[4-9\\]-Z\\\\d+)\")}},{\"remove\":\"{{.}}\"}{{\\^last}}{{/}}{{/}}\\]** This ends up looking like so if you print it to the log: \n**\"labels\": \\[{\"remove\":\"\"},{\"remove\":\"24-Z1\"},{\"remove\":\"25-Z2\"},{\"remove\":\"26-Z3\"},{\"remove\":\"24-Z45\"}\\]** NOTE: The first empty remove is to handle issues where the var is empty because there is no label. \n\nNext, we need to get and store all of the new labels we care about from ALL of the this issues siblings (including itself) so we do another Lookup Issues to get all the siblings: \n![add-labels-to-parents-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/335737iE007E2164E823EF8/image-dimensions/318x376?v=v2 \"add-labels-to-parents-2.png\") \nvarLabelsToAdd is similar to varLabelsToRemove except we swap out the remove for add: \n**\"labels\": \\[{\"add\":\"\"}{{#varLookupLabels.replace(\", \",\",\").split(\",\").toUpperCase().match(\"(\\\\d+\\[4-9\\]-Z\\\\d+)\").distinct}},{\"add\":\"{{.}}\"}{{\\^last}}{{/}}{{/}}\\]** \n\nFinally, we branch on the parent and use these two variables to first remove and then add back in the issues we care about: \n\n![add-labels-to-parents-3.png](https://community.atlassian.com/t5/image/serverpage/image-id/335741i8C393BB0AA6E2324/image-dimensions/330x442?v=v2 \"add-labels-to-parents-3.png\") \nWhere the JSON for the remove is like so in the first edit block (the add is the same, but using the other variable): \n\n![add-labels-to-parents-4.png](https://community.atlassian.com/t5/image/serverpage/image-id/335742i2B4BB93D4BC136F0/image-dimensions/245x409?v=v2 \"add-labels-to-parents-4.png\") \n\n<br />\n\nThis took me a few days of messing around, but thanks to Bill for the push in the right direction!!!!\n"
},
{
"author": "Darryl Lee",
"body": "Hey [@jeremyn](/t5/user/viewprofilepage/user-id/4907373) glad you got it working!\n\nYeah, I was just saying that in my example, you would be adding the **24-Z4** label \"twice\", but in retrospect, because labels are unique, having that duplicate add shouldn't be a problem.\n"
},
{
"author": "jeremyn",
"body": "[@Darryl Lee](/t5/user/viewprofilepage/user-id/1365322) - You are right, I re-read that post you linked and realized what you were saying, and yes, add handles de-duping of labels...however, I tried your method and perhaps its a coincidence but the automation is now running about 1.5 seconds faster in my tests. perhaps the distinct is less processing intensive than the internal de-dup, or perhaps AWS is just running a bit faster than it was 30 mins ago...who knows. \n\nI updated my JSON to match the suggestions in that thread.\n"
},
{
"author": "Darryl Lee",
"body": "Cool!\n\nI'd say that using **add**without removing potential duplicates doesn't \"handle\" de-duping so much as just ignores the issue entirely and (potentially) wastes extra cycles/calls adding labels that are already there.\n\nUsing the **.distinct** to filter out dupes prevents those extra cycles/calls from happening at all.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Jira-Automation-to-copy-certain-labels-from-children/qaq-p/2755101 | [
"branch",
"jira"
]
|
{
"author": "Shaminiarthi Desingurajan",
"title": "Comment when Linked Issue Transitioned",
"body": "Legacy Automations will no longer be supported by Atlassian. The most used [Legacy Automation](https://proactionca.ent.cgi.com/jira/servicedesk/admin/CANASOP/automation) in SD projects is \"Comment when Linked Issue Transitioned\".\n\nWhat is the equivalent in Automation for Jira?\n"
} | [
{
"author": "John Funk",
"body": "Hi Shaminiarthi - Welcome to the Atlassian Community!\n\nWe don't have access to your instance to look at things. Can you post a screenshot of the rule?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/Comment-when-Linked-Issue-Transitioned/qaq-p/2752732 | [
"cloud"
]
|
{
"author": "Fahad Mubarik",
"title": "Automatic Sprint report when sprint complete",
"body": "Hi I want to output the sprint report that shows the progress of sprint which include completed/in Progress/TO do and not completed tasks.\n\nI have used Sprint report to out the progress however i want every time when i manually mark the sprint as closed automatically report is generated that shows progress of sprint.\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Fahad Mubarik](/t5/user/viewprofilepage/user-id/5515269)\n\nI recommend trying to create an automation rule, triggered on Sprint Completed, and then use the Lookup Issues action with JQL to gather the issues in the sprint. With those, you can produce the counts you describe.\n\nTo get you started on creating your rule, please refer to these documentation and example sources:\n\n* <https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation>\n* [https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\\&page=1\\&pageSize=20\\&sortKey=name\\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC)\n* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>\n* <https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/>\n\nIf you need to send a graphical view, your rule could use the sprint information from the trigger to send a link to the sprint report page in Jira.\n\nKind regards, \nBill\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/Automatic-Sprint-report-when-sprint-complete/qaq-p/2754418 | null |
{
"author": "Eric Forthofer",
"title": "Send teams message with release notes after successfull production deployment",
"body": "Hello community, hope you can help me! \n\nI want an automation that sends me all the issues, bugs, etc which are connected in a successfull deployment in production stage and send that all in one teams message as a release note. Do you have any ideas or have you such an automation running?\n"
} | [
{
"author": "Sujeet Pathak",
"body": "Hi [@Eric Forthofer](/t5/user/viewprofilepage/user-id/5543789) , We have built an app in the Atlassian marketplace that helps users automate their entire release notes process - [Automated release notes \\& reports for Jira](https://marketplace.atlassian.com/apps/1215431/ai-powered-automated-release-notes-for-jira?hosting=cloud&tab=overview).\n\nSpecific to your use case, you can post release notes to a specific Microsoft Teams channel through email. One can easily get a dedicated email address to particular channels in MS Teams. Configure it within ARN's email rule action. That's it. You will start receiving release notes directly in MS Teams. You can automatically trigger the email rule action through different triggers such as version release, sprint completion, webhook, etc.\n\nIf you are on the cloud, we even have a free version of this app to get you started quickly. Do check out and [reach out here](https://amoeboids.atlassian.net/servicedesk/customer/portal/15) if you need any further information.\n\n<br />\n\nThanks, \nSujeet\n",
"comments": [
{
"author": "Eric Forthofer",
"body": "Thanks for info i think we will try your solution.\n"
}
]
},
{
"author": "Move Work Forward",
"body": "Hi [@Eric Forthofer](/t5/user/viewprofilepage/user-id/5543789)\n\nThanks for asking.\n\nHow do you do the deployment?\n\nWhere do you store the release notes?\n\nThanks, \nLeo\n",
"comments": [
{
"author": "Eric Forthofer",
"body": "We do deploy our code in Azure DevOps and with the successful build on production i want to trigger an automated release note with all issues in that build or till the production stage.\n"
},
{
"author": "Move Work Forward",
"body": "and I assume you have all your issues in Jira, correct?\n\nIf so, you can use:\n\n- Jira Releases feature - <https://support.atlassian.com/jira-software-cloud/docs/enable-releases-and-versions/>\n\n- Assuming you are using something like [Azure DevOps for Jira](https://marketplace.atlassian.com/apps/1231122/azure-devops-for-jira?hosting=cloud&tab=overview) app to get builds/deployments info into Jira.\n\n- You can send notification to Microsoft Teams using a Jira connector like [this one](https://marketplace.atlassian.com/apps/1216325/advanced-microsoft-teams-jira-connector?hosting=cloud&tab=overview).\n\n- the message will include the link to the release (if you configure it) that will contain the release notes).\n\nAnother way could be: explore [Jira Automation](https://www.atlassian.com/software/jira/features/automation) (it support release notitications) and Teams event -\\> you will need to code more.\n\nAnyway, pls let me know if you want to jump on a zoom call to discuss this further.\n\nCheers, \nLeo\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Send-teams-message-with-release-notes-after-successfull/qaq-p/2754510 | null |
{
"author": "Crystal Rouse",
"title": "Asset Automation for inbound objects",
"body": "I am trying to write an automation rule to update an attribute for inbound objects.\n\nMy IF Statement is:\n\nobject HAVING inboundReferences(\"Status\" = \"Active\") \n\nI then need to set an attribute to the value of the referenced object's attribute.\n\nIs there smart value syntax for this? \n\nI've tried ${objectname.fieldname}\n\nalso tried {objectname}.{fieldname} \n\nThank You\n"
} | [
{
"author": "Hans Polder",
"body": "[@Crystal Rouse](/t5/user/viewprofilepage/user-id/4230150) ,\n\nHave you checked out <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/> ?\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/Asset-Automation-for-inbound-objects/qaq-p/2752435 | [
"asset-management",
"atlassian-marketplace"
]
|
{
"author": "royhudayana",
"title": "JIRA Project Migration Between Workspaces",
"body": "Hello Community,\n\nI need guidance on migrating a JIRA project from one workspace to another, including all historical data (cards/tasks). Could you provide a step-by-step guide or workaround for the export and import process?\n\nAdditionally, are there any plugins or third-party software recommended for this process? If so, what steps should be taken?\n\nWe have attempted to use the JIRA API, but it did not meet our expectations.\n\nThank you for your assistance.\n"
} | [
{
"author": "royhudayana",
"body": "Note: Both are JIRA Cloud instances.\n",
"comments": null
},
{
"author": "John Funk",
"body": "Hi Roy - Welcome to the Atlassian Community!\n\nAre these both Cloud instances? Or is one or the other DC or Server?\n",
"comments": [
{
"author": "royhudayana",
"body": "Hi John,\n\nThank you for responding. \nYes, both are JIRA Cloud instances. Do you have any ideas for this? \n\nRegards,\n"
},
{
"author": "John Funk",
"body": "Yes, we use the Revyz Data Manager for Jira app which is available in the Atlassian Community. You can clone one or several projects from one cloud instance to another, including configurations and data.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/JIRA-Project-Migration-Between-Workspaces/qaq-p/2751661 | [
"export",
"import",
"jira",
"project"
]
|
{
"author": "Shmuel_ Dave",
"title": "Jira Automation Update Child Issue of a Child",
"body": "Dear Atlassian Automation Community,\n\nI have defined my Jira issues hierarchy to **Initiative** \\>**Epic** \\>**Task** I have defined a **Related Product** field on each of the issue types and would like to set an automation that will cascade the **Related Product** field value set in the **Initiative** level to all it's Children (i.e. branch for children and then branch once again for their children) \n\n![Jira issues hierarchy.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334921i5A6C3A55D42B527C/image-size/large?v=v2&px=999 \"Jira issues hierarchy.jpg\")\n\nCan anyone assist in suggesting an automation approach to achieve this goal ??\n"
} | [
{
"author": "Duc Thang TRAN",
"body": "Hello [@Shmuel_ Dave](/t5/user/viewprofilepage/user-id/5541389)\n\nI can suggest to use another way :\n\n* trigger when field value changed ( related product)\n* Then add brand with JQL like this :\n * issue in portfolioChildIssuesOf(\"{{triggerissue}}\")\n * edit issue : with copy value of the field from trigger issue\n\nHope this can work on your instance\n",
"comments": [
{
"author": "Shmuel_ Dave",
"body": "**NICE !!!!!!!!** \nThank you ??\n\n![Update Child Issue of a Child.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334929i6C6A19675F2CDFA8/image-size/large?v=v2&px=999 \"Update Child Issue of a Child.jpg\")\n"
},
{
"author": "Bill Sheboy",
"body": "Hi [@Shmuel_ Dave](/t5/user/viewprofilepage/user-id/5541389) -- Welcome to the Atlassian Community!\n\nYou may need additional automation rules if you want to handle other possible scenarios / edge cases. For example:\n\n* What should happen if someone manually changes the Related Product field in a Task or Epic?\n* What should happen if the parent Epic of a Task changes?\n* What should happen if the parent Initiative of an Epic changes?\n* What should happen if the parent Epic of a Task is deleted, leaving the child Tasks in place with no connection to the prior Initiative, grandparent?\n* etc.\n\nKind regards, \nBill\n"
},
{
"author": "Shmuel_ Dave",
"body": "Yep... \nThat's correct ?? \nHere is what i have added so far -\n\n![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/335575i7DC890AA8362B74F/image-size/large?v=v2&px=999 \"Untitled.png\")\n\nAdded one for when issues are created under an existing issue - \n![Untitled.png](https://community.atlassian.com/t5/image/serverpage/image-id/335474i63A695986F3534D3/image-size/large?v=v2&px=999 \"Untitled.png\")\n"
}
]
},
{
"author": "John Funk",
"body": "Hi Dave - Welcome to the Atlassian Community!\n\nI usually do that with two different rules. So create a rule based on a Field Value Changed rule. Leave it for all types of changes.\n\nThen add a Condition for Issue type = Initiative\n\nThen add a Branch for Children\n\nThen add an action for Edit Issue and select the same field.\n\nIn the blank below the field name put: {{triggerIssue.Related Product}}\n\nThis will update the Epic field with the value from the Initiative.\n\nThen copy that rule and give it a new name.\n\nChange the new copied one to change the Condition from Initiative to Epic. Be sure to check the box on the Rule Details to allow it to fire the trigger when another rule fires.\n\nThen you are ready to test it out. The first will fire and update the value in the Epics, which will cause the second rule to fire, which will update all of the Epics' children.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/Jira-Automation-Update-Child-Issue-of-a-Child/qaq-p/2751645 | null |
{
"author": "Ward Schwillens_ Schwillie",
"title": "Is it possible to create a loop in automation to create a number of tasks",
"body": "Hi there!\n\nA question:\n\nIs it possible to create a loop in an automation that runs until a condition is met?\n\nI need something resembling a do ... while or do ... until logic, probably with a fail safe, as we do not want the rule creating kazillions of issues! ?\n\nI would like to be able to use that feature to create a number of \"Dummy\" tasks as child issues within an epic.\n\nThank you for your insights!\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Ward Schwillens_ Schwillie](/t5/user/viewprofilepage/user-id/1028001)\n\nWhat problem are you solving by creating those \"dummy\" tasks? That is, \"why do this?\" Knowing that may help the community to offer better suggestions.\n\nUntil we know that...\n\nAny mistakes in such looping rules can have consequences. For example...\n\n1. a simple rule mistake could halt all rule executions for your site for the rest of the month by consuming the automation limits for your licenses\n2. long running rules could exceed the service limits, halting all rule execution for several hours\n3. self-triggering rules may encounter the service limit for looping, and so halt that specific rule (i.e., 10 loops)\n\nWhat version of Jira are you using (i.e., Cloud, Server, or Data Center), and if Cloud, have you considered your license level and products?\n\nI ask those things because a webhook-based approach (as suggested by Mikael) can allow recursive looping to solve some scenarios, and potentially encounter items #1 and #3 above.\n\nAnother approach is to use a single rule with an advanced branch, driven by the contents of a list from a created variable. This would allow up to 100 items / issues. This type of rule could encounter items #1 and #2 from above.\n\nKind regards, \nBill\n",
"comments": null
},
{
"author": "Mikael Sandberg",
"body": "Yes, that is possible, have a look at [this article](https://community.atlassian.com/t5/Jira-Service-Management-articles/How-to-create-dynamic-looping-in-Automation-for-Jira/ba-p/2293077) that describe how you can create a dynamic looping in an automation.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/Is-it-possible-to-create-a-loop-in-automation-to-create-a-number/qaq-p/2750833 | null |
{
"author": "Tyler Monroe",
"title": "Comment on linked issues (not the issues in the release) when a Version is Released",
"body": "I'm struggling to figure out if this is possible.\n\nHere's the scenario: When a ticket comes into the service desk project, we link that ticket to another ticket in the actual engineering project where the work is executed (simply using the linked - \"relates to\" relationship).\n\nRight now when we fix bugs related to those service desk issues in a release, someone has to go back to the service desk tickets and comment in them to the effect of \"this was fixed in version xyz\", so the service desk team knows they can close out the issue and/or let the customer know.\n\nSo I'm trying to build an automation that does the following:\n\nWhen a version is released, look through all the tickets that are part of that release, then comment on any tickets LINKED to those (NOT comment on the tickets in the release itself). This feels like it should be simple, but I'm having trouble with the logic to make it happen.\n\nThanks in advance for any help you can provide.\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Tyler Monroe](/t5/user/viewprofilepage/user-id/5541061) -- Welcome to the Atlassian Community!\n\nWhich version of Jira are you using: Cloud, Server, or Data Center?\n\nThe different versions have different automation capabilities, so knowing the version will help to focus any suggestions.\n\nFor now, I will assume Jira Cloud or Data Center...\n\nFirst, your rule will need to be multiple-project or global in scope because it is trying to access / edit issues in a different project. Your Jira Site Admin will need to help create such a rule (or change the scope of your rule).\n\nNext, this would be easy to solve if automation rules supported nested branching, but they do not. And so a workaround is needed to get those linked issues: using Lookup Issues as a go-between.\n\n* action: lookup issues, use JQL to get the issues in the released version\n* branch on JQL: using the results of the lookup to find the service project's linked issues, based on the project and link types\n * action: add your comment to the relevant issue\n\nThat *branch on JQL* may need to use dynamically-generated JQL from the lookup. For example...\n\n```\nproject = yourServiceProject AND?\n (\n {{#lookupIssues}}\n issue IN linkedIssues({{key}}, \"relates to\") {{^last}} OR {{/}}\n {{/}}\n )\n```\n\nHow that works...\n\n* assume the project of the needed issues is the service project\n* and [iterate over the results](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/#Combined-function-examples) of the lookup issues\n* adding JQL to [find linked issues of the desired link type](https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#linkedIssues--)\n* finally, adding OR to separate the clauses for all except the last one found\n\nPlease check the link types / direction to confirm they match your needs.\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Darryl Lee",
"body": "Gah, [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) you beat me again!\n\nGreat job asking if [@Tyler Monroe](/t5/user/viewprofilepage/user-id/5541061) might be on Data Center. If so, then he might have access to the [ScriptRunner JQL Functions](https://docs.adaptavist.com/sr4js/latest/features/jql-functions) that I mentioned that could make this ***much easier**.*\n\nBut as I mentioned, you and John already solved this for Cloud w/o access to ScriptRunner functions.\n"
},
{
"author": "Bill Sheboy",
"body": "Yes, and...I neglected to add the dynamic JQL in that prior question's response, so I added it this time :\\^)\n"
},
{
"author": "Darryl Lee",
"body": "OH man, dynamically generated JQL. I didn't think about that.\n\nI thought you could just iterate through each issue from the original lookup, but augh, yeah, I guess that'd require another branch, which is a no-go.\n"
},
{
"author": "Bill Sheboy",
"body": "With Jira Cloud, (I believe) the issuelinks smart value could be parsed with smart value, list filtering to get the needed ones in one step. But that smart value [does not exist yet for Data Center's version of Lookup Issues](https://jira.atlassian.com/browse/JIRAAUTOSERVER-877). The dynamic JQL should work for both Jira versions.\n"
},
{
"author": "Tyler Monroe",
"body": "Thanks gents - this is a little more complex than I was hoping it would be, but at least it'll get the job done!\n"
}
]
},
{
"author": "Darryl Lee",
"body": "Heya [@Tyler Monroe](/t5/user/viewprofilepage/user-id/5541061) yes, this definitely should be do-able, although... it'd be a lot easier with ScriptRunner [JQL Functions](https://docs.adaptavist.com/sr4jc/latest/features/scriptrunner-enhanced-search/jql-functions), which would let you do something like: \n\n```\nproject = SDP and issueFunction in linkedIssuesOf(\"project=CD and fixVersion={{version}}\")\n```\n\n(Although argh, because of [changes in Cloud](https://docs.adaptavist.com/sr4jc/latest/features/scriptrunner-enhanced-search) I don't think this is possible :-{)\n\nBut since we probably can't do that, you'll need to do Advanced Branching. Luckily [@John Funk](/t5/user/viewprofilepage/user-id/5415940) and [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) already answered a similar question to this, which saves me some time:\n\n* [Automation for Version Release Trigger](https://community.atlassian.com/t5/Jira-questions/Automation-for-Version-Release-Trigger/qaq-p/2362507)\n\nLet us know if that solves things for you!\n",
"comments": [
{
"author": "Darryl Lee",
"body": "BTW, I cribbed that JQL from this article:\n\n* [How can I search for all tickets that have issue links to another project?](https://community.atlassian.com/t5/Jira-questions/How-can-I-search-for-all-tickets-that-have-issue-links-to/qaq-p/1231423)\n\nWhich links to this great thread about using the ScriptRunner functions to search for specific linked issues:\n\n* [Filter to find issues with links to other issues which are unresolved](https://community.atlassian.com/t5/Jira-questions/Filter-to-find-issues-with-links-to-other-issues-which-are/qaq-p/281971)\n\nBut again, the huge caveat is that you would only be able to do this if you are on Data Center and have ScriptRunner, because Adaptavist (ScriptRunner's vendor) is not able to make those functions available in \"regular\" JQL queries, such as the ones that Automation uses.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Comment-on-linked-issues-not-the-issues-in-the-release-when-a/qaq-p/2751106 | null |
{
"author": "Aaron Gallaway",
"title": "DevOps Automation for Jira Data Center",
"body": "Are there triggers available for DevOps Automation in Jira Data Center?\n"
} | [
{
"author": "Levente Szabo _Midori_",
"body": "[@Aaron Gallaway](/t5/user/viewprofilepage/user-id/5540723) What type of triggers do you have in mind?\n\nHave you looked into [Better DevOps Automation for Jira Data Center](https://marketplace.atlassian.com/apps/1224574/better-devops-automation-for-jira-free-git-svn-automation?hosting=datacenter&tab=overview)? This app together with [Better Commit Policy for Jira](https://marketplace.atlassian.com/apps/1213415/better-commit-policy-for-jira-git-subversion-and-more?hosting=datacenter&tab=overview) are filling the void for DevOps automation in DC, as much of Atlassian's efforts has been focused on Cloud.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/DevOps-Automation-for-Jira-Data-Center/qaq-p/2750433 | [
"devops"
]
|
{
"author": "Anth_Burnikell",
"title": "Jira Automation - Clone tickets and include attachments",
"body": "Hi is there a way via automation when cloning a ticket into a different project we can also copy over attachments?\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Anth_Burnikell](/t5/user/viewprofilepage/user-id/5361750)\n\nWhat version of Jira are you using: Jira Cloud, Server, or Data Center?\n\nFor Jira Cloud, I confirmed this works:\n\n* when you use the Clone Issue action\n* select the *Attachment* field from the dropdown list\n* select *Copy Attachment from Trigger Issue* in the options\n\nKind regards, \nBill\n",
"comments": null
},
{
"author": "Luka Hummel - codefortynine",
"body": "Hi [@Anth_Burnikell](/t5/user/viewprofilepage/user-id/5361750)\n\nIf you are willing to try a third party-app, our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2749364) can clone projects and issues, including their attachments. It's as easy as checking one box in the Deep Clone configuration.\n\n![2024-07-16 16-18.png](https://community.atlassian.com/t5/image/serverpage/image-id/335899i656249DBD8DFEE0D/image-size/large?v=v2&px=999 \"2024-07-16 16-18.png\")\n",
"comments": null
},
{
"author": "Clara Belin-Brosseau",
"body": "Hello [@Anth_Burnikell](/t5/user/viewprofilepage/user-id/5361750)\n\nIf you're seeking for an easy way to **clone a ticket to a different project with the attachments** , you can try our app [Elements Copy \\& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2749364&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).\n\nThe app is compatible with Automation, you can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/copy-an-issue-and-all-its-comments-or-attachments-?&utm_source=community&utm_medium=answer&utm_campaign=question_2749364&utm_keyword=CS&utm_vendorID=4952).\n\nYou can try the app for free during 30 days (and it stays free under 10 users).\n\nKind regards,\n\nClara\n",
"comments": null
},
{
"author": "Nicolas Grossi",
"body": "[@Anth_Burnikell](/t5/user/viewprofilepage/user-id/5361750) you might take a look at this thread: <https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-do-I-copy-attachments-when-cloning-an-issue/qaq-p/400339>\n\nHTH\n\nNicolas\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/Jira-Automation-Clone-tickets-and-include-attachments/qaq-p/2749364 | null |
{
"author": "Chris Rosendorf",
"title": "Check if linked issues contain EXACT summary match",
"body": "Hello, I am using the **Automation Rules** in **Jira Cloud** , and trying to solve a \"classic\": \"if issue with summary does not exist, create it\". \n\nI have made an automation down to the point where I have these following things available to me: \n\n1) A list of linked issues: {{lookupIssues}}.\n\n2) A {{summaryName}} variable.\n\nI now would like to know how to go about checking if the linked issues list contains an EXACT MATCH of the {{summaryName}} variable.\n\nUsing the: \"summary \\~ \"\\\\\"{{summaryName}}\\\\\"\" does not provide an exact match, as I have other issues that might contain the summaryName, but also include more.\n\n(E.g. TEST-7 has the summary: \"Test Issue\", TEST-8 has the summary: \"Test Issue2\")\n\nI have already tried branching for each of the {{lookupIssues}}, and checking: \n\n\\`\\`\\` \nIf: Compare two values \n{{lookupIssue.summary}} \nequals \n{{summaryName}} \n\\`\\`\\` \n\nBut I am unsure how to continue, because I need to exhaust the checking of the list, before I know if the summary is an exact match, and thus continue. \n(I tried setting a variable value if a match was found, but seems like it isn't available after the branching scope? Or perhaps I am using it wrong)\n\nP.S I am surprised that a text field (Summary) does not allow the '=' operator to check for exact matches.\n"
} | [
{
"author": "Rilwan Ahmed",
"body": "Hi [@Chris Rosendorf](/t5/user/viewprofilepage/user-id/3399702) ,\n\nWelcome to the community !!\n\nUnfortunately at present jira does not support \"**=**\" for text search. There is already a feature request and you can vote and watch for the updates.\n\n<https://jira.atlassian.com/browse/JRACLOUD-81881>\n",
"comments": [
{
"author": "Chris Rosendorf",
"body": "Thank you, I think this is a pretty core feature that's missing, and one that doesn't seem very difficult to actually implement...\n\nRegardless, I've accepted that it doesn't exist, but just want to find a work-around that's available to me. I saw that a work-around is utilising ScriptRunner, can I do this in the Jira Cloud Automation environment, and if so, could you perhaps help me with it? \n\n```\nissueFunction in issueFieldExactMatch(subquery, fieldName, regularExpression)\n```\n\n<br />\n\nissueFunction in issueFieldExactMatch(\"issue in linkedIssues({{triggerIssue.id}})\", \"summary\",\"\\^{{summaryName}}$\") \n\nWould something like that work? And can I just write that, or do I need to be under a ScriptRunner tab, for it to work?\n"
},
{
"author": "Rilwan Ahmed",
"body": "Hi [@Chris Rosendorf](/t5/user/viewprofilepage/user-id/3399702) ,\n\nYou need to have the [scriptrunner](https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?tab=overview&hosting=cloud) plugin installed in your jira.\n\n**Syntax**:\n\n issueFieldExactMatch (subquery, fieldname, regexp)\n\n**Example** : \nissueFunction in issueFieldExactMatch(\"project = ABCD\", \"summary\", \"Test\")\n\nOfficial documentation is in <https://docs.adaptavist.com/sr4js/latest/features/jql-functions/included-jql-functions/match-functions>\n"
},
{
"author": "Chris Rosendorf",
"body": "We have ScriptRunner for Jira, I can see it in the \"Apps\" tab, \"ScriptRunner Enhanced Search\" and \"ScriptRunner for Jira\", as well as some other apps unrelated to this.\n\nI can't seem to use the issueFunction in issueFieldExactMatch, though: \n\nThere was an error executing a search during custom value definition: \nField 'issueFunction' does not exist or you do not have permission to view it.\n\nPerhaps you could give me a hint as to where to enable it? :)\n\nJust to re-iterate, I am on **Jira Cloud**, given that, is it still possible?\n"
}
]
},
{
"author": "John Funk",
"body": "Hi Chris - Welcome to the Atlassian Community!\n\nWhat trigger are you using to kickoff the rule?\n",
"comments": [
{
"author": "Chris Rosendorf",
"body": "I am using a: \n\nWhen: Value changes for Description\n\nTo start the process, because that's when I need to check through and start the rule.\n\nDoes this impact the way I can search through the linked issues?\n"
},
{
"author": "John Funk",
"body": "Maybe try doing a Branch for Linked Issues (instead of lookupIssues), then under the branch this:\n\nIf: Compare two values \n{{triggerIssue.summary}} \nequals \n{{issue.summary}}\n"
},
{
"author": "Chris Rosendorf",
"body": "I need to ensure that NONE of the linked issues matches the summary, and I can't say that index 0 didn't match the summary, so create the issue, but then the 3rd index in the list is an exact match. Also it would create duplicates, if it loops through the linked issues and just checks that.\n"
},
{
"author": "John Funk",
"body": "So you have issues A, B, C linked to Issue D. The description for issue D changes, issue A is a match on the summary but B and C do not. What are you wanting to happen?\n"
},
{
"author": "Chris Rosendorf",
"body": "For that example: Nothing.\n\nWhen a {{summaryName}} is NOT an exact match for a summary of an issue in the list of linked issues (A, B, C) then create it - (The creation part I've already got working) \n\nI just want to ensure I don't make duplicates of everything every time something is changed.\n"
},
{
"author": "John Funk",
"body": "Can you share a screenshot of your rule?\n"
},
{
"author": "Chris Rosendorf",
"body": "It's a bit too big to post a screenshot of, and I don't think that will provide much more value than the description I wrote. \n\nMain thing is: \"Create an issue with X summary, if summary with X does not exist\".\n\nI have a list of linked issues, so I know what to check through.\n\nI have the summaryName in a variable, so I know what search term I am looking for.\n\n<br />\n\nAll I need is the comparison of if {{summaryName}} is not an exact match for an issue's summary in the lookupIssues' list. Which is really hard to do, without an = operator. \n\nSo to recap what I then tried: \n\nFor: branch from linkedIssues\n\nAnd I can now use a field comparison for \"summary equals {{summaryName}}\", but if I can't edit a variable, nor access a created variable outside of the branch scope, those also do not give me a way to check if the summary exists in the list by looping through it in a branch.\n\nPerhaps you have a good idea to solve this?\n"
},
{
"author": "Bill Sheboy",
"body": "Hi [@Chris Rosendorf](/t5/user/viewprofilepage/user-id/3399702)\n\nWhen you have a very long rule to post, you can try a browser addon or separate app to capture the image with the page scrolling.\n\nBack to your question...and without seeing your rule for context...\n\nRather than branching over the issues you could try:\n\n* use a lookup issues action with JQL to gather them,\n* create a variable to represent a regular expression to search for your target Summary value\n* use the inline iteration with the [match() function](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#match--) to identify if any existing issues have the same summary, and then decide your actions\n\n```\n{{lookupIssues.summary.match(varYourSearchExpression)}}\n```\n\nKind regards, \nBill\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Check-if-linked-issues-contain-EXACT-summary-match/qaq-p/2749954 | [
"automation-rule",
"cloud"
]
|
{
"author": "sarah_akers",
"title": "Set 'Reviewer' to user input on workflow transition",
"body": "When a user transitions an issue from In Progress \\> In Review, I'd like to prompt the user with a pop up window to choose who to set the Reviewer as.\n\nFrom what I can tell, via automation I can set the Reviewer field on a workflow transition but it has to be predetermined - either hard set to a certain user or using other fields like \"reporter\". This doesn't work for what I need as there isn't 1 person that is responsible for reviews, and often the task is created by someone other than the reviewer.\n\nIs what I want to do possible?\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@sarah_akers](/t5/user/viewprofilepage/user-id/5539809)\n\nWelcome to the Atlassian community.\n\nAre you working with Jira Cloud or Jira Server/Data Center?\n\nIf you are working with Jira Cloud are you working with a Team Managed project or a Company Managed project? You can get that information from the Type column on the View All Projects page under the Projects menu.\n\nIf you are working with a Company Managed project it is possible to display a pop-up during a workflow transition, where you would display the Reviewer field and allow the user to select the value. This would be a change in the Workflow, not a use of Automation Rules.\n\nIf you are working with a Team Managed project it is not possible yet to display pop-ups during workflow transitions.\n\nWith Automation Rules you would not be able to trigger the change automatically based on the status change and also prompt the user for input. Users can be prompted for input only with Manual Trigger Automation Rules. And if they have to manually trigger the rule, then they are already viewing the issue and may as well just set the Reviewer field directly at that point.\n",
"comments": [
{
"author": "sarah_akers",
"body": "Thank you for your reply. I am using a Team Managed Jira Cloud project.\n\nI was hoping to make it easier for the user to remember to set a reviewer when moving their task for review by forcing input, rather than relying on them to use a manual action. But it sounds like what I want is not possible.\n"
},
{
"author": "Trudy Claspill",
"body": "No, for a team managed project there is no way to prompt for user input specifically during a transition.\n\nWith an Automation Rule you could detect that the Reviewer field was empty **after** the transition completed, automate reverting the issue to the previous status (if that is an allowed transition) and send an email to the person who executed the transition to alert them that they need to enter a Reviewer and then execute the transition again.\n\nYou might be able to add a Rule to the transition that requires the Reviewer field to have a value in order for the transition to be available, but then the transition/destination status would simply not appear as available if the field was not filled in. (I haven't tried that option specifically to ensure a field has a value.) That would not provide the user with any hint as to why they could not select the transition though.\n"
},
{
"author": "sarah_akers",
"body": "Thank you for your help!\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Set-Reviewer-to-user-input-on-workflow-transition/qaq-p/2748999 | [
"status",
"workflow"
]
|
{
"author": "Christine Green",
"title": "Can a checkbox be used as a trigger to update another field on the page?",
"body": "We have a template with a checkbox field. We would like to trigger an update on another field on the page when the checkbox is checked. Is that possible?\n"
} | [
{
"author": "Darryl Lee",
"body": "Ah, Confluence templates.\n\nUnfortunately I don't think there's any [Automation actions](https://support.atlassian.com/cloud-automation/docs/actions-in-confluence-automation/) available for those (yet).\n\nBest case scenario is you could trigger off of Page Published, although I can't remember if there's even a property (and most definitely not a Smart Value) that lets you see if a template was used to create a page, much less what that template WAS.\n\nIf you could figure that out, then I suppose you could look to see if certain values were checked, and IF SO, update other values, on the page.\n\nBut it's all very fiddly and would require a lot of API hackery. Here's some starting points on that:\n\n* [Automating the creation of a Confluence page linked to a Jira ticket](https://community.atlassian.com/t5/Jira-articles/Automating-the-creation-of-a-Confluence-page-linked-to-a-Jira/ba-p/1760738)\n* [Jira Automation: Updating a Confluence page with information from Jira issues](https://community.atlassian.com/t5/Automation-articles/Jira-Automation-Updating-a-Confluence-page-with-information-from/ba-p/2660113)\n",
"comments": [
{
"author": "Darryl Lee",
"body": "Despite Nic's objections otherwise, I think your case is a **fine example** of why someone might need to [View template used](https://community.atlassian.com/t5/Confluence-questions/View-template-used/qaq-p/1209981). (See what template was used to create a page.)\n\nSo then, Dominic's suggestion of using a label on the template might be very helpful indeed, as you could definitely do a check after a Page Published trigger to see **{{page.labels}}** contains a unique value you might choose.\n\nBut ooof, yeah, the next bit, updating the page is where the API hackery comes into play.\n"
},
{
"author": "Christine Green",
"body": "Thank you for the suggestions. I'm new to automation and this is beyond my level of expertise but I passed along to the user as she is more experienced with Confluence.\n"
}
]
},
{
"author": "Bill Sheboy",
"body": "Hi [@Christine Green](/t5/user/viewprofilepage/user-id/4639784)\n\nI believe that is possible, and...\n\nIf you mean a built-in checkbox field, the rule could be triggered by a change to the field, and then add a condition to check the value before the issue edit.\n\nIf you mean a checkbox field from a marketplace addon / app, please check the vendor documentation to learn if the field adds a custom field which can be checked by the rule.\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Christine Green",
"body": "I am asking for a colleague, so will get more specifics as to what she wants to happen when the user clicks the checkbox. It's a Confluence page with a checkbox. Thanks!\n"
}
]
},
{
"author": "Trudy Claspill",
"body": "Hello [@Christine Green](/t5/user/viewprofilepage/user-id/4639784)\n\nIn which product are you building this automation?\n\nI see within Jira Cloud that I can create an Automation Rule using the Field Changed trigger and I can select a Checkbox field as the field to monitor.\n",
"comments": [
{
"author": "Christine Green",
"body": "Confluence\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Can-a-checkbox-be-used-as-a-trigger-to-update-another-field-on/qaq-p/2747830 | null |
{
"author": "Sibi Alby",
"title": "Automation Rule: Issue in retrieving execution status for \"Test Execution\" type",
"body": "Hello!\n\nWe have a scenario of reporting Execution status for newly created \"Test Execution\" type. This execution type can have more than one Tests associated. This \"Test Execution\" is getting imported to Jira using an XML.\n\nI am setting up an automation rule to report the number of test cases passed or failed to MS teams.\n\nI have given the rule as below:\n\n![Picture1.png](/t5/image/serverpage/image-id/334012iC9154D2AB506C208/image-size/large?v=v2&px=999 \"Picture1.png\")![Picture5.png](https://community.atlassian.com/t5/image/serverpage/image-id/334018iF5D6B0D6123CEBB2/image-size/large?v=v2&px=999 \"Picture5.png\")\n\nHowever, the {{Test Execution Status.count}} is always retrieved as 0 and reporting in MS team as shown below (with 0 total tests even though the number of Tests are more than 1).![Picture6.png](https://community.atlassian.com/t5/image/serverpage/image-id/334020iB2C9D46FB896C525/image-size/large?v=v2&px=999 \"Picture6.png\")![Picture7.png](https://community.atlassian.com/t5/image/serverpage/image-id/334022iBFD96204DE1B9FE7/image-size/large?v=v2&px=999 \"Picture7.png\")\n\n\"Test Execution\" issue will be created every time after the DevOps execution (triggered from GitLab) completed but not the Tests.\n\nWhereas, when I change the rule to below, it retrieves\n\n{{Test Execution Status.count}},\n\n{{Test Execution Status.statuses.get(0).statusCount}} and\n\n{{Test Execution Status.statuses.get(1).statusCount}} correctly. But when new issue is created during actual run, the below rule is not working and it reports 0 in MS teams since the below one is applicable only for transitioning the issue status which is not working while creating new issue.\n\nCan anyone please help me to fix this automation rule please?![Picture4.png](/t5/image/serverpage/image-id/334015iE0178C524F7168B8/image-size/large?v=v2&px=999 \"Picture4.png\")\n\nPlease let me know if you need additional information on the same.\n\nThanks a lot for your time and many thanks in advance!\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Sibi Alby](/t5/user/viewprofilepage/user-id/5538570) -- Welcome to the Atlassian Community!\n\nFirst thing, which version of Jira are you using: Cloud, Server, or Data Center? You have tagged your question for Jira Cloud, but your rule image appears to be for Server or Data Center.\n\nNext, which marketplace app are you using to manage tests and test results? This is relevant because not all apps / addons have fields / data which can be accessed from automation rules. To learn if your fields are available to rules, please use this how-to article: <https://confluence.atlassian.com/automation/find-the-smart-value-for-a-field-993924665.html>\n\nKind regards, \nBill\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/Automation-Rule-Issue-in-retrieving-execution-status-for-quot/qaq-p/2747300 | [
"atlassian-support",
"cloud",
"help",
"issue",
"jira",
"priority",
"rule",
"support",
"urgent"
]
|
{
"author": "Vasanta Kumaar",
"title": "Copy Insight custom field values from Child issues",
"body": "Hi,\n\nWe are trying to copy multi-select insight custom field values from the child issue to the parent link issue. We tried to implement it via Automation but were not able to achieve it. Is it possible to use ScriptRunner, it would be helpful if anyone share sample code.\n\nThanks,\n\nVasantakumaar\n"
} | [
{
"author": "Rick Westbrock",
"body": "Can you share one or more images showing how you have configured your automation rule and the error you get when the rule executes?\n",
"comments": [
{
"author": "Vasanta Kumaar",
"body": "Hi Rick,\n\nWe erased it because it was not working; and it work, only when the issue is linked. Additionally, when a new issue is linked, the field value is replaced with the new value, which should not happen.\n\nThanks,\n\nVasantakumaar\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Copy-Insight-custom-field-values-from-Child-issues/qaq-p/2745532 | [
"jira",
"scriptrunner"
]
|
{
"author": "Emily Pinhasi",
"title": "{{pullRequest}} smart values are empty",
"body": "we have jira cloud and bitbucket\n\nthe integration is working fine - i can manage and see the details of the branch and pull requests in jira as needed\n\nin the automation rules, I would like to get teams notification when a pull request is created for a specific destination branch, but all the values i get for the {{pullRequest}} smart values are empty, so no trigger and the msg is actually empty\n\n(the notification in teams works fine)\n\nrule configuration I tried: \njql to filter key=XXXX (one that i know has a pull request, and i can see it in jira)\n\nsend teams msg with info:\n\n{{pullRequest.destinationBranch.url}}\n\n{{pullRequest.destinationBranch.repository.name}}\n\n{{pullRequest.destinationBranch.repository.url}}\n\n{{pullRequest.createdDate}}\n\n{{pullRequest.state}}\n\n{{pullRequest.url}}\n\n{{pullRequest.destinationBranch}}\n\nthe msg is sent but the info is empty\n\nany idea what im doing wrong?\n"
} | [
{
"author": "Jehan Bhathena",
"body": "Hi [@Emily Pinhasi](/t5/user/viewprofilepage/user-id/5536671)\n\nCan you add a screen shot of your automation rule's trigger and the action that you've mentioned.\n\nAs per <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-development/>\n> These smart values are only available for the Pull request created, Pull request declined and Pull request merged triggers\n\nAlso, to debug is a certain value is present would recommend using the 'Log Action' action to see if thr smart value actually has a value or not.\n",
"comments": [
{
"author": "Emily Pinhasi",
"body": "tries the log-action, same result - empty values\n\nmy trigger at the moment is a scheduled trigger, where the jql: key=\\<my issue that has pull request merged\\>, and i trigger it manually from \"run rule\"\n\nthe log-action:\n\n{{pullRequest.destinationBranch}} {{pullRequest.destinationBranch.url}} {{pullRequest.destinationBranch.repository.name}} {{pullRequest.destinationBranch.repository.url}} {{pullRequest.createdDate}} {{pullRequest.state}} {{pullRequest.url}}\n\nand in the log i get empty msg.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/333659iFC0136B8B96BA5B9/image-size/large?v=v2&px=999 \"image.png\")\n"
},
{
"author": "Jehan Bhathena",
"body": "Thanks for the image [@Emily Pinhasi](/t5/user/viewprofilepage/user-id/5536671)\n\nYou will have to update your automation trigger as <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-development/>\n\nTry setting it to Pull request created, Pull request declined and Pull request merged and then retry please.\n"
},
{
"author": "Emily Pinhasi",
"body": "oh I see the problem, thank you very much\n\nchanged my trigger, waiting for someone to merge a pullrequest :)\n"
},
{
"author": "Jehan Bhathena",
"body": "Great,\n\nIf the automation works after the change, please mark this thread as Accepted, so that it's more visible to the rest of the community\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/pullRequest-smart-values-are-empty/qaq-p/2745289 | [
"pull-request",
"smart-value"
]
|
{
"author": "John Cross",
"title": "Send a single email notification for unassigned issues",
"body": "I would like to use automation to send out an email at 9am each day as a reminder when there are any issues in a specific project that have not yet been assigned.\n\nI have the basics working, but my problem is that an email is sent for each issue that is unassigned - I only want to send one email out.\n\nThe rule looks something like this:\n\n\\[WHEN: 9am each day\\] \nJQL: updated \\<= startOfDay(-1d) AND statusCategory != Done \n\n\\[IF: all match\\] \nAssignee = empty \n\n\\[THEN: send email\\]\n\nI have tried playing with entity properties but it seems to send multiple emails the first time and then never run again. I need it to run daily, but only send one email.\n\nAny help appreciated!!\n\njohn\n"
} | [
{
"author": "Stephen_Lugton",
"body": "[@John Cross](/t5/user/viewprofilepage/user-id/5080807) rather than using automation for this you can use subscriptions on a filter.\n\nSo first off create a filter:\n\n* updated \\<= startOfDay(-1d) AND statusCategory != Done AND assignee is EMPTY\n\nThen under Filter Details add a subscription - you can either get everyone who you want to see the scheduled subscription notification to create a personal subscription, or you can create a group with everyone you want to receive the notification.\n",
"comments": [
{
"author": "Jacques",
"body": "I agree with [@Stephen_Lugton](/t5/user/viewprofilepage/user-id/5180770) ... Using a subscription is a much better solution than overloading automation with this. Some more details on filters and subscriptions can be found in [this article.](https://www.atlassian.com/blog/jira/jql-the-most-flexible-way-to-search-jira-3-of-4)\n"
},
{
"author": "John Cross",
"body": "Yep - this did the trick! So simple :)\n"
}
]
},
{
"author": "Duc Thang TRAN",
"body": "Hello [@John Cross](/t5/user/viewprofilepage/user-id/5080807)\n\nHere is my suggest :\n\n* You can add the condition directly to the JQL query: updated \\<= startOfDay(-1d) AND statusCategory != Done AND assignee is empty.\n* For one mail with all issues : you can use the \"Lookup issues\" action and with associated smart values (more infos <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>)\n* like in this example :\n\n![Capture d??cran 2024-07-03 123027.png](https://community.atlassian.com/t5/image/serverpage/image-id/333244i3DDE9EAEF5CFE298/image-size/large?v=v2&px=999 \"Capture d??cran 2024-07-03 123027.png\")\n\nHope this can help you\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/Send-a-single-email-notification-for-unassigned-issues/qaq-p/2743268 | null |
{
"author": "Robert Newton",
"title": "Iterate through Releases and send a scheduled email",
"body": "Looking for help in a task to create a scheduled automation that iterates through each of the unreleased releases/versions, queries for the stories associated with each release, and then sends out a separate email for each release.\n\nThe trouble I'm running into is that there doesn't seem to be a way to iterate through releases in automation. The following JQL can be run to grab all of the stories\n\n```\nfixVersion in unreleasedVersions() and project = MyProject\n```\n\nBut how does one grab the unique fixVersions from all the stories gathered here?\n"
} | [
{
"author": "Darryl Lee",
"body": "Hey [@Robert Newton](/t5/user/viewprofilepage/user-id/5534812) - yeah I think the problem is that JQL only is capable of returning issues. So you may have to go to the Jira REST API.\n\nThere's details on how to do this here:\n\n* [Automation for Jira - Send web request using Jira REST API](https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828)\n\nAnd then you could hit this endpoint to get all the versions:\n\n* [Get project versions](https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-project-versions/#api-rest-api-2-project-projectidorkey-versions-get)\n\nAnd (assuming you're on Cloud), you can then iterate through all of the versions using [Advanced Branching.](https://community.atlassian.com/t5/Automation-articles/Branching-over-smart-values-in-Jira-Automation/ba-p/1741935)\n\nSo you should be able to iterate through {{webResponse.body}} for each {{eachVersion.id}} and do a [Lookup Issues](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues) for each version and generate a notification.\n\nWell, in theory. Give it a spin, let us know if you run into any issues.\n",
"comments": [
{
"author": "Robert Newton",
"body": "[@Darryl Lee](/t5/user/viewprofilepage/user-id/1365322)Thanks Darryl, this was exactly what I needed. I wasn't aware that the API existed to pull information like releases.\n"
},
{
"author": "Darryl Lee",
"body": "Ah yeah, it's a bit tricky, but Releases are tied to Versions, so hopefully that API has what you're looking for.\n\n<https://support.atlassian.com/jira-software-cloud/docs/enable-releases-and-versions/>\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Iterate-through-Releases-and-send-a-scheduled-email/qaq-p/2743000 | null |
{
"author": "Dryst",
"title": "Cannot Create New Bitbucket Workspace",
"body": "I logged into my Atlassian account and attermpted to create a new Bitbucket.org workspace. It fails repeatedly with this text:\n\nSomething went wrong on our end. Please try again. If this keeps happening, [contact support](https://support.atlassian.com/contact/). (Issue ID for Atlassian use: 776a61f3cb7f4df190c838c96bf100d9)\n\nI get no support, and I am referred here for help.\n\nWhat is going on?\n"
} | [
{
"author": "Ben",
"body": "Hi Dryst,\n\nIt appears your personal workspace is in the process of deletion - so this could be why you're receiving the error message.\n\nCould you attempt to create a new user account using an alternate email address and create a workspace by following our documentation:\n\n* <https://support.atlassian.com/bitbucket-cloud/docs/create-your-workspace/>\n\nCheers!\n\n- Ben (Bitbucket Cloud Support)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Cannot-Create-New-Bitbucket-Workspace/qaq-p/2810018 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Tijana Vujcic",
"title": "Deleting the Bitbucket account but keeping the Attlasian account",
"body": "Hello,\n\nI have used a wrong account to try logging into an existing bitbucket repository, and in result it created a Bitbucket account under this wrong Atlassian account. I need to keep the Atlassian account as access to tickets.\n\nI am not using Bitbucket under it so it should not be linked, and I want to delete it but from what I see in the community there is no other way to do it but to ask here as the question and see if someone is going to pick it up.\n\nCan someone resolve this please?\n\nKind regards,\n\nTijana\n"
} | [
{
"author": "Ben",
"body": "Hi [@Tijana Vujcic](/t5/user/viewprofilepage/user-id/5590569)\n\nNormally, the process would simply be to delete the user account.\n\nYour user account is managed by an organisation, however - so cannot be deleted from our end or from your end.\n\nYou will need to reach out to an organisational admin to get this user account deleted.\n\nCheers!\n\n- Ben (Bitbucket Cloud Support)\n",
"comments": [
{
"author": "Tijana Vujcic",
"body": "Hi [@Ben](/t5/user/viewprofilepage/user-id/4537226) ,\n\nCan me or my admin remove Bitbucket as a Product from my account, without deleting the account itself?\n\nKind regards\n"
},
{
"author": "Ben",
"body": "Hi Tijana,\n\nYes, by removing product access - this will not delete your Atlassian account as a whole.\n\nCheers!\n\n- Ben (Bitbucket Cloud Support)\n"
},
{
"author": "Ivan Milosavljevic GET",
"body": "Hey Ben,\n\nProduct iself is unmanaged - it's a free instance regsitered by a non-org admin user, using a managed account.\n\nTherefore product access cannot be managed from org admin side. Can Atlassian remove it at the request of org admin of the managed account?\n"
},
{
"author": "Ben",
"body": "Hi [@Ivan Milosavljevic GET](/t5/user/viewprofilepage/user-id/5291881)\n\nAs you are the org admin, and there is no other way of deleting the account from the admin side - I have deleted Tijana's account on my end.\n\nMy next step was going to actually be to raise a ticket on behalf of the customer, but that's no longer necessary since you responded here :)\n\nThe account takes 30 days to fully delete, so you may see a lingering presence of it in some places up until that 30 days has passed.\n\nCheers!\n\n- Ben (Bitbucket Cloud Support)\n"
},
{
"author": "Ivan Milosavljevic GET",
"body": "Hi [@Ben](/t5/user/viewprofilepage/user-id/4537226) , thats great, I was worried they are completely interconnected and cant be separated. I appreciate your effort, you're a star!\n\nA side question, is it possible to do the same for users who have registered unmanaged Trello by accident, in similar circumstances?\n\nI will ofc open a support ticket with more details, just want to confirm the possibility is there.\n"
},
{
"author": "Ben",
"body": "Hi [@Ivan Milosavljevic GET](/t5/user/viewprofilepage/user-id/5291881)\n\nNo worries! Happy to help :)\n\nI'm not too sure about Trello, to be honest - I would suggest raising a ticket with the Trello team for more information:\n\n* <https://support.atlassian.com/contact/#/>\n\nHave a good week ahead!\n\nCheers!\n\n- Ben (Bitbucket Cloud Support)\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Deleting-the-Bitbucket-account-but-keeping-the-Attlasian-account/qaq-p/2810091 | [
"atlassian",
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Iskandar Muhd",
"title": "Help Needed with Bitbucket Two-Step Verification for Deployments",
"body": "Hi all,\n\nI'm trying to create a new pipeline, but Bitbucket is prompting with the message: *\"Two-step verification is required to enable Deployments.\"*\n\nAfter following the steps, including scanning the QR code on my phone and entering the verification codes, I'm still being prompted with the same message. It seems I'm stuck in a loop.\n\nHas anyone else encountered this? Any help would be appreciated!\n\nThanks in advance.\n"
} | [
{
"author": "Theodora Boudale",
"body": "Hi Iskandar and welcome to the community!\n\nBitbucket Cloud uses Atlassian accounts (the ones for <https://id.atlassian.com/>) for authentication, and at the moment it is possible to set up 2FA in two places at the moment:\n\n* On the Atlassian account, from this page: <https://id.atlassian.com/manage-profile/security>\n* On the Bitbucket account, from this page: <https://bitbucket.org/account/settings/two-step-verification/manage>\n\nFor Pipelines, it is necessary to enable Bitbucket 2FA (and not the Atlassian account's 2FA). I can see in our system that this is enabled for your Bitbucket account now, I'm not sure if you enabled it before or after you posted your question.\n\nCan you please confirm if you have managed to enable Pipelines, or if you're still experiencing issues?\n\nKind regards, \nTheodora\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Help-Needed-with-Bitbucket-Two-Step-Verification-for-Deployments/qaq-p/2809702 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Alastair _they_them_",
"title": "500 Internal Server Error on attempting to comment on a PR via REST API",
"body": "When sending requests such as\n\n```\n\"{\\\"content\\\":{\\\"raw\\\":\\\"wip\\\"},\\\"inline\\\":{\\\"from\\\":22,\\\"path\\\":\\\"ABD.DBS.Common/Decorators/BulkObservableCollection.cs\\\"}}\"\n```\n\nto [https://api.bitbucket.org/2.0/repositories/{workspace}/{repo_slug}/pullrequests/{pull_request_id}/comments](https://api.bitbucket.org/2.0/repositories/%WORKSPACE%/%REPO%/pullrequests/%PR_ID%/comments) , I always get Internal Server Error 500 responses.\n\n```\n{\\\"type\\\": \\\"error\\\", \\\"error\\\": {\\\"message\\\": \\\"Something went wrong\\\", \\\"id\\\": \\\"8ecedff1d537444283badd7607d910f3\\\"}}\n```\n\nPlease could you advise as to what I'm doing incorrectly.\n"
} | [
{
"author": "Alastair _they_them_",
"body": "turned out to be an issue with the way I was using rust's serde_json and reqwest crates: supplying already serialized text from serde_json::to_string to reqwest's reqeustbuilder::json method was causing the correctly serialized text to be escaped and wrapped a 2nd time.\n",
"comments": null
},
{
"author": "Theodora Boudale",
"body": "Hi Alastair and welcome to the community!\n\nYou need to use the **to** parameter (instead of the **from** one).\n\nI get a successful request with data like the following:\n\n```\n\"{\\\"content\\\":{\\\"raw\\\":\\\"wip\\\"},\\\"inline\\\":{\\\"to\\\":16,\\\"path\\\":\\\"folder.ABC/fileA.txt\\\"}}\"\n```\n\nDoes this work for you or are you still experiencing issues?\n\nKind regards, \nTheodora\n",
"comments": [
{
"author": "Alastair _they_them_",
"body": "No luck using \\`to\\` instead of \\`from\\` -- it still gives the same 500 error\n"
},
{
"author": "Theodora Boudale",
"body": "Hi Alastair,\n\nI think your implementation does not send the data correctly then. If you have curl installed on your computer or another server with internet access, you can double-check by running a curl call from a terminal application like the following:\n\n```\n\ncurl --request POST \\\n--url 'https://api.bitbucket.org/2.0/repositories/workspace-id/repo/pullrequests/pr-id/comments' \\\n--header 'Authorization: Bearer token' \\\n--header 'Accept: application/json' \\\n--header 'Content-Type: application/json' \\\n--data \"{\\\"content\\\":{\\\"raw\\\":\\\"wip\\\"},\\\"inline\\\":{\\\"to\\\":22,\\\"path\\\":\\\"ABD.DBS.Common/Decorators/BulkObservableCollection.cs\\\"}}\"\n```\n\nwhere **workspace-id** , **repo** , **pr-id** , and **token**, replace with your respective values.\n\nThis is the same data you posted in your question, except the \"from\" parameter that I have changed to \"to\". If this works, then your code is sending different data that makes the request fail.\n\nKind regards, \nTheodora\n"
},
{
"author": "Alastair _they_them_",
"body": "okay, I've managed to test the api, turns out to be an issue with my implementation; i was passing the message body through an additional level of json formatting that wasn't being shown in my logging. have now fixed the issue\n"
}
]
},
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "I assume you're filling in the path parameters appropriately, and your API token grants permission to comment on a pull request.\n\nYour request body is missing the required \"type\" attribute. I think the value you want for that is \"pullrequest\" in this case.\n",
"comments": [
{
"author": "Alastair _they_them_",
"body": "I have the following permissions, of which I think that \"pullrequest:write\" covers me for commenting.\n\n```\n\"x-oauth-scopes\": \"pipeline, snippet, wiki, issue:write, pullrequest:write, project:write, team:write, account\"?\n```\n\nfor headers, i'm providing the following\n\n```\n{\n \"authorization\": \"Bearer %ACCESSKEY%\",\n \"accept\": \"application/json\",\n \"content-type\": \"application/json\"\n}\n```\n\nwhich match the values provided in the documentation.\n\nadding a type attribute by sending the following changes the response from a 500 to a 400 Bad Request error.\n\n```\n{\\\"type\\\":\\\"pullrequest\\\",\\\"content\\\":{\\\"raw\\\":\\\"wip\\\"},\\\"inline\\\":{\\\"from\\\":22,\\\"path\\\":\\\"ABD.DBS.Common/Decorators/BulkObservableCollection.cs\\\"}}\n```\n"
},
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "I agree that \\`pullrequest:write\\` will permit you to comment on a PR because it implicitly grants \\`pullrequest\\`. If all you're doing is commenting, you only need \\`pullrequest\\`.\n\n<https://developer.atlassian.com/cloud/bitbucket/rest/intro/#pullrequest-write>\n\nThe backslashes in your request body are appropriate if you're using a language where you wrap the request in double quotes, but they wouldn't be valid for the raw content you're sending to the server. For example, in Python:\n> json_body = \"{\\\\\"type\\\\\": \\\\\"pullrequest\\\\\"}\"\n\n...would be fine, because Python would need those backslashes to say \"This is a literal double quote, not terminating the quote that started this string.\"\n\nIf that's what's being sent to the API, the backslashes will mean the same thing, and the JSON parser will fail with an error like \"expected property name\" or something similar, which would make sense for a 400 \"Bad Request\" error.\n"
},
{
"author": "Alastair _they_them_",
"body": "I'm using Rust, the attached body is the output from logging the json serialized object made using serde. I wouldn't expect this to have any issues with incorrectly escaping the text unnecessarily, it's likely just due to the logging?\n"
},
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "Excellent choice, and I agree that it could be a logging thing.\n\nMy next step would be to try to reproduce the request with something like Postman and see if that is enlightening at all.\n"
},
{
"author": "Alastair _they_them_",
"body": "checking with postman was helpful -- turns out I was passing serde_json serialized text (that I was logging) into a method that would then serialize it again, which clearly broke the format.\n"
},
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "Thanks for posting that discovery. It makes sense in hindsight, but it wasn't something I had considered.\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/500-Internal-Server-Error-on-attempting-to-comment-on-a-PR-via/qaq-p/2809853 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Sam Leibowitz",
"title": "Can you create a branch without being about to write to it directly?",
"body": "We have a repo in Bitbucket that has a branch restriction where developers cannot write directly to branches called \\*-development. The intention was to force developers to open a feature/work branch instead, and then open a pull request from there.\n\nUnfortunately, that currently means that nobody can *create* a branch called \\*-development, either.\n\nIs there a way to allow users with write access to the repo the ability to create a new branch, but then not have the ability to commit directly to the branch?\n"
} | [
{
"author": "Saxea _Flowie_",
"body": "I'm afraid this is not possible; the restriction prevents both operations. What I've typically seen done is assigning a group with someone like the project lead who can still have write permissions to create the branches. Depending on the workflow, it might be worth automating it. We provide a [Bitbucket app](https://marketplace.atlassian.com/apps/1231101?tab=overview&hosting=cloud) to automate PR workflows, which might be useful in your case.\n",
"comments": [
{
"author": "Theodora Boudale",
"body": "Hi Sam,\n\nSaxea _Flowie_ is right, this is not possible at the moment. I just wanted to add we have a feature request that you can vote for and where you can add your feedback:\n\n<https://jira.atlassian.com/browse/BCLOUD-15220>\n\nKind regards, \nTheodora\n"
}
]
},
{
"author": "Scarlett Jones",
"body": "You should be able to still create a branch, even with a branch rule that you cannot make changes directly to the branch. How did you implement it? \n\nI suggest to use branch permissions and prevent \"Changes without a pull request\". You may also want to consider preventing \"Deletion\" and \"Rewriting history\" along with this.\n",
"comments": [
{
"author": "Scarlett Jones",
"body": "Keep in mind though I am thinking of Bitbucket data center. I don't know if this is different in cloud.\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Can-you-create-a-branch-without-being-about-to-write-to-it/qaq-p/2809715 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "DANIEL KALEB RUIZ CASALES",
"title": "Why I can?t clone my local repository in bitbucket by Code Composer Studio?",
"body": "I want to clone my local repository in bitbucked but when I try by HTTPS the CCS ask me a passwork that I dont know. I supouse that is the pasword of my Bitbucket acount, but cant achiev when wrote the password of my Bitbucket acount\n"
} | [
{
"author": "Theodora Boudale",
"body": "Hi [@DANIEL KALEB RUIZ CASALES](/t5/user/viewprofilepage/user-id/5590109) and welcome to the community!\n\nYour account's password can be used only for logging in to the website from browser.\n\nIf you want to clone a repo with basic authentication over HTTPS, you can generate an app password and use that instead of a password in your client:\n\n* <https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/>\n\nThe username should be the one listed here (after you log in):\n\n* <https://bitbucket.org/account/settings/>\n\nPlease feel free to let me know how it goes and if you need further assistance!\n\nJust a heads up, I removed the screenshots from your post to protect your privacy, as they were displaying your username and repo details.\n\nKind regards, \nTheodora\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Why-I-can-t-clone-my-local-repository-in-bitbucket-by-Code/qaq-p/2809663 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Arthur Harutyunyan",
"title": "Help me to find the Billing History for my bitbucket.",
"body": "Hi Community,\n\nCould you please help me to understand how can I find the billing history of my Bitbucket Cloud ?\n\nI could manage to do it for Jira, but it seems like it is impossible to have it for Bitbucket.\n\nThanks,\n\nArthur\n"
} | [
{
"author": "Kleber Pauta - ReleaseTEAM",
"body": "Designated Billing and Technical Contacts can log into their My.Atlassian accounts and download quotes and invoices, make payments, add PO numbers, delete quotes, and make changes to existing/open quotes.\n\nLog into your My.Atlassian account and click the Orders tab in the navigation bar.\n\nIn the Quotes tab, you can download a PDF quote or invoice, make a credit card payment, add a PO number, make changes to the quote, or delete the quote altogether.\n\nIn the Invoices tab, you can see an order's details by clicking the \\>, or download a PDF of the paid invoice by clicking the Invoice link in the Actions tab.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Help-me-to-find-the-Billing-History-for-my-bitbucket/qaq-p/2809521 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Fernando Mota",
"title": "Pipeline Artifacts with wildcards for shared pipeline templates",
"body": "I am attempting to create a shared pipeline template that can be referenced and used by our repositories. The template should be as flexible as possible to account for the different types of projects/modules. I have a \"Java project build\" step where it uses maven or gradle to build the project and at the end of the step, I want the build artifacts to be passed on to future steps. \n\n```\nscript:\n - ./mvnw -B clean verify\nartifacts:\n download: false # Do not download artifacts in this step\n paths:\n - \"**/target/**\"\n```\n\n<br />\n\nThe intention of the above step snippet is to build a maven project and then find all of the build artifacts for the maven project. Typically for maven projects, they would be in a \"target\" directory so this wild card \"\\*\\*/target/\\*\\*\" should be doing just that. \n\nIn practice, this does not seem to work for a project structure as such: \n\n```\n- .mvn/\n- src/\n- target/\n- .gitignore\n- bitbucket-pipelines.yml\n- mvnw\n- mvnw.cmd\n- pom.xml\n```\n\nI expected the target directory and all of it's content to be captured in the pipeline run but is not.\n\nThis is one project use case but it should also find multi-module projects with multiple target directories.\n\nAny help is appreciated.\n"
} | [
{
"author": "Theodora Boudale",
"body": "Hi Fernando and welcome to the community!\n\nThe path you are using, **\"\\*\\*/target/\\*\\*\"** , is going to match any folders named **target** that exist within another folder in the clone directory. So, folders like **dir1/target/\\*\\*** , **dir2/target/\\*\\*** , etc. It is not going to match a folder named **target** that exists in the clone directory.\n\nIf you want to match the latter as well, you can adjust your definition as follows:\n\n```\nscript:\n - ./mvnw -B clean verify\nartifacts:\n download: false # Do not download artifacts in this step\n paths:\n - \"**/target/**\"\n - target/**\n```\n\nI have tried that in a repo of mine and it works. Does it work for you as well if you make this adjustment?\n\nKind regards, \nTheodora\n",
"comments": [
{
"author": "Fernando Mota",
"body": "This seems to work fine. \n\nThe python glob documentation states that the double asterisk will match 0 to more directories. I assumed that **\"\\*\\*/target/\\*\\*\"** would also capture **\"target/\\*\\*\"** . I tested this using the python glob package as well. Perhaps there are glob implementation differences? \n\nRegardless, your recommendation will work for my use case. \n\nThank you!\n"
},
{
"author": "Theodora Boudale",
"body": "Hi Fernando,\n\nThank you for your reply and you are very welcome!\n\nI'm not familiar with the python glob package, the implementation may be different.\n\nI talked with one of my colleagues, and you can also use the following in the artifact path in the yml:\n\n```\npaths:\n - \"**target/**\"\n```\n\nThis is going to match both the **target** directory inside the clone directory, and also directories like **dir1/target**, etc.\n\nKind regards, \nTheodora\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Pipeline-Artifacts-with-wildcards-for-shared-pipeline-templates/qaq-p/2809461 | [
"bitbucket-cloud",
"bitbucket-pipelines",
"cloud"
]
|
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