question
dict | answers
listlengths 1
27
| url
stringlengths 66
601
| tags
listlengths 1
15
⌀ |
|---|---|---|---|
{
"author": "Prabu N",
"title": "How do you fix UNABLE_TO_GET_ISSUER_CERT_LOCALLY",
"body": "I am able to deploy after setting \"set NODE_TLS_REJECT_UNAUTHORIZED=0\". But during tunnelling, i get below error. \n\n*FetchError: request to <https://jira/rest/api/3/myself> failed, reason: unable to get local issuer certificate at ClientRequest. (webpack://jira-global-page-ui-kit/node_modules/node-fetch/lib/index.mjs:1495:1) at ClientRequest.emit (node:events:531:35) at emitErrorEvent (node:_http_client:108:11) at TLSSocket.socketErrorListener (node:_http_client:511:5) at TLSSocket.emit (node:events:531:35) at emitErrorNT (node:internal/streams/destroy:169:8) at emitErrorCloseNT (node:internal/streams/destroy:128:3) at process.processTicksAndRejections (node:internal/process/task_queues:82:21) { type: 'system', errno: 'UNABLE_TO_GET_ISSUER_CERT_LOCALLY', code: 'UNABLE_TO_GET_ISSUER_CERT_LOCALLY' }* \n\nIt works fine in personal laptop. But not in office laptop (zscaler/firewall might be the reason). But I would like to know how we can resolve this. \n\nI saw there was a suggestion to add NODE_EXTRA_CA_CERTS to env variable I did with a CER file i found under trusted certificates. But still facing same error.\n"
}
|
[
{
"author": "vikram",
"body": "Hi [@Prabu N](/t5/user/viewprofilepage/user-id/1207822)\n\nI think the same as you assume, like the issue you are facing is from zScaler fire wall.\n\nI think you can try the below solution worked for some one else for other software installation.\n\n<https://github.com/orgs/community/discussions/8866>\n\ngood luck.\n\nVikram P\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/How-do-you-fix-UNABLE-TO-GET-ISSUER-CERT-LOCALLY/qaq-p/2814896
|
[
"certificate",
"cloud",
"confluence-cloud",
"forge",
"tls"
] |
{
"author": "Yang_ Yishen",
"title": "How do I restore my space administrator?",
"body": "How do I restore my space administrator?\n\n???????owner????????????????????????\n\n[MICT_BJ - Confluence (atlassian.net)](https://ge-hc.atlassian.net/wiki/spaces/QGBQA/overview)\n"
}
|
[
{
"author": "Fabio Racobaldo _Herzum_",
"body": "Hi [@Yang_ Yishen](/t5/user/viewprofilepage/user-id/5594965) and welcome,\n\nfirst of all please let us know if you are on a cloud or data center instance.\n\nBTW, you can add to a confluence administrator within your company to provide you the correct permission for that space. A confluence administrator should be able to see all spaces and setup permissions.\n\nHope this helps,\n\nFabio\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/How-do-I-restore-my-space-administrator/qaq-p/2814823
|
[
"confluence-unknown-hosting-type",
"unknown-hosting-type",
"??"
] |
{
"author": "Patrick Alexander",
"title": "Disable Confluence Folders global",
"body": "Hi There,\n\nwe have seen the new folders feature in our system. As long it is in the beta status we want to disable it. In the Atlassian Documentation we only find a way to do this per space, but we want to do this global in the system settings.\n\n<https://support.atlassian.com/confluence-cloud/docs/use-folders-to-organize-your-work/>\n\nDoes anyone know a way to do this?\n\nGreetings\n\nPatrick\n"
}
|
[
{
"author": "Susanna Babayan",
"body": "Hi [@Patrick Alexander](/t5/user/viewprofilepage/user-id/5047771)\n\nWelcome to the community and thank you for your question.\n\nHave you checked the Confluence administration section (the cog icon next to your profile pic)? There you can see the beta features available.\n\nAs far as I know, you should contact support to disable it.\n",
"comments": null
},
{
"author": "Ollie Guan",
"body": "Hi [@Patrick Alexander](/t5/user/viewprofilepage/user-id/5047771) ,\n\nI'm not sure if there is a global config to disable this feature, but generally if it's a beta program I would contact the Support Team to help me cancel it.\n\n<https://support.atlassian.com/contact/#/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/Disable-Confluence-Folders-global/qaq-p/2814912
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "vv",
"title": "Use automation to add label to Confluence page based on name of parent folder",
"body": "Hello, how would I use automation to add label to Confluence page based on name of folder?\n"
}
|
[
{
"author": "Laurie Sciutti",
"body": "Hello [@vv](/t5/user/viewprofilepage/user-id/5410537) \\~ I haven't actually tried this but you could theoretically do this via an IF CQL Condition - **parent = \"*parentid*\"**, replacing parentid with the page ID of the parent folder. Or have a look at the FOR EACH condition if you need to cycle through various folders. I'm using DC and on the free Cloud plan so I don't use Confluence automation but these both look like they may be viable options...\n\n![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/348490i865AC19E4551F8AF/image-size/large?v=v2&px=999 \"Capture.PNG\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/Use-automation-to-add-label-to-Confluence-page-based-on-name-of/qaq-p/2814851
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Ben Forbes",
"title": "Getting notifications in Teams using Confluence Cloud app",
"body": "I've installed the Confluence Cloud app in MS Teams and gone through the process of requesting approval from my admin. It seems to partially work - I can add tabs to chats or channels which have the embedded Confluence pages. But I don't seem to be getting any Confluence notifications within Teams for mentions, comments, changes to watched pages, etc., which was what I really wanted.\n\nI do still see a warning \"Ask your admin to review permissions\" which says \"please send this link to your administrator\", but I'm unable to copy this link out from the message - seems like a bug where the link that gets copied is actually a link to the chat message itself.\n\nCan anyone advise on how to get this working?\n\nThanks!\n"
}
|
[
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "Can you post a screen shot of this warning? I haven't used this integration myself, but I am curious if it is asking for the Atlassian or MS Teams admin to set permissions.\n",
"comments": [
{
"author": "Ben Forbes",
"body": "Hi Shawn,\n\nThis was the chat message I was seeing with the warning:\n\n![Confluence Cloud Teams warning.png](https://community.atlassian.com/t5/image/serverpage/image-id/348560i11A862F0B8A2BB07/image-size/large?v=v2&px=999 \"Confluence Cloud Teams warning.png\")\n\nThe problem was that it wasn't possible to actually copy that link to send to my admin. In the end I worked around it by hovering over the link to see the link text, screenshotting and using OCR to extract the link. Then my admin could follow it to enable the appropriate permissions.\n\nNow it's working perfectly! I can configure notifications to receive real-time alerts in Teams for various things happening in Confluence.\n\nCheers,\n\nBen\n"
}
]
}
] |
https://community.atlassian.com/t5/Confluence-questions/Getting-notifications-in-Teams-using-Confluence-Cloud-app/qaq-p/2814774
|
[
"addon-msteams-confluence-public",
"atlassian-marketplace",
"cloud",
"confluence-cloud"
] |
{
"author": "David Mocnay",
"title": "Would like to restore a page that was deleted in Confluence (cloud)",
"body": "Hello there,\n\nWe have a Cloud Confuence and have accidentally deleted the below page...\n\n<https://oampsinsurancebrokers.atlassian.net/wiki/spaces/MT/pages/2394980528/CRQ000000216979+-+17+09+2024+-+RAAS+Allocations+Bot+QP+and+Lookup+deployment>\n\nWould like to recover this page from trash, but there does not seem to be such option in our version of Confluence. That is even though I see these instructions here...\n\n<https://support.atlassian.com/confluence-cloud/docs/delete-restore-or-purge-a-page/>\n\n**To restore a deleted item:**\n\n1. Select **Space settings** from the sidebar.\n\n2. Select **Trash** from the **Manage pages** card.\n\n3. Select **Restore**for the page you wish to restore.\n\nIf a new item has already been created in that space with the same name as the item you're restoring, you'll be given an option to rename the item before it's restored.\n\nSo can you please advise how to find the 'trash' option noted above and/or how to restore the deleted page?\n\nThanks,\n\nDavid\n"
}
|
[
{
"author": "David Mocnay",
"body": "Here's what I see in **space settings** Alex. I have 'manage ++content++ ' option here (++not++ manage ++pages++ as noted in the link/instructions provided earlier)...\n\n![Space settings.png](https://community.atlassian.com/t5/image/serverpage/image-id/347883iC5BC46A4F0A245CB/image-size/large?v=v2&px=999 \"Space settings.png\")\n\nAnd digging a bit more, I thought that I would be one of the admin here (as I have hightest/Org admin permissions), but I don't see any users listed here!! Could be the cause of the problem. So how would I give myself permissions to update the user/admin list here?\n\n![Space settings_Admins.png](https://community.atlassian.com/t5/image/serverpage/image-id/347885iA887E6FE3A2260B4/image-size/large?v=v2&px=999 \"Space settings_Admins.png\")\n\nThanks,\n\nDavid\n",
"comments": [
{
"author": "Alex Ortiz",
"body": "Yeah, you not being a space admin is most likely going to be your restoration problem.\n\nSince you can't see the space permissions, you may have to click on the gear (top right corner) -\\> Security on the left side -\\> Space permissions. Make sure you are in a group that has the final permission enabled. The last permission in that list is the space administrator. If you have premium Confluence, you may be able to scroll down a little and recover space permissions and add yourself that way.\n"
},
{
"author": "David Mocnay",
"body": "Thank you so much for your help / guidance Alex. Have added myself back into the space permissions and now I see the Trash option under the Space settings of this project. And I see the missing page in there.\n\nProblem solved!!\n\nThanks again,\n\nDavid\n"
}
]
},
{
"author": "Alex Ortiz",
"body": "[@David Mocnay](/t5/user/viewprofilepage/user-id/5106851) I just reproduced this using my FREE Confluence and the instructions work.\n\nAny way you can provide screenshots of what you see when try to go through the steps?\n",
"comments": [
{
"author": "Alex Ortiz",
"body": "As an aside, if you really can't get this to work, you may want to consider a 3rd party tool like this: [https://marketplace.atlassian.com/apps/1233056/revyz-data-manager-for-confluence?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/1233056/revyz-data-manager-for-confluence?hosting=cloud&tab=overview)\n"
},
{
"author": "Alex Ortiz",
"body": "[@David Mocnay](/t5/user/viewprofilepage/user-id/5106851) A new question for you, are you the Space Admin?\n"
}
]
}
] |
https://community.atlassian.com/t5/Confluence-questions/Would-like-to-restore-a-page-that-was-deleted-in-Confluence/qaq-p/2814740
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Stephen.Philip",
"title": "Numbered Headings published a new version of this page - why is this occurring?",
"body": "This message has just been appearing upon loading Confluence pages this morning, and it appears to be inserting numbered headings where there previously were none. Is there a known reason for this behaviour?\n"
}
|
[
{
"author": "Stavros_Rougas_EasyApps",
"body": "[@Stephen.Philip](/t5/user/viewprofilepage/user-id/5594874) there are [a few different numbered headings apps](https://marketplace.atlassian.com/addons/app/confluence/newest?hosting=cloud&query=numbered%20headings) on the Atlassian Marketplace, step one is to determine which one. Your best bet is to contact your company's Confluence administrator.\n\nNumbered headings is not a built in Confluence feature as [@Alex Ortiz](/t5/user/viewprofilepage/user-id/4744039) noted it is a done by a third party app.\n",
"comments": [
{
"author": "Stephen.Philip",
"body": "Thanks, [@Stavros_Rougas_EasyApps](/t5/user/viewprofilepage/user-id/5171007) , I am reaching out to our Confluence administrator as you suggested.\n"
}
]
},
{
"author": "Alex Ortiz",
"body": "[@Stephen.Philip](/t5/user/viewprofilepage/user-id/5594874) Welcome to the Atlassian Community!\n\nI believe Numbered Headings is a plugin that you may have in Confluence.\n\nI would reach out to the vendor specifically and see if they can offer any insight.\n\n[https://marketplace.atlassian.com/apps/1230321/numbered-headings-for-confluence?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/1230321/numbered-headings-for-confluence?hosting=cloud&tab=overview)\n",
"comments": [
{
"author": "Zoriana Bogutska_Adaptavist_",
"body": "[@Stephen.Philip](/t5/user/viewprofilepage/user-id/5594874) If you use the app that [@Alex Ortiz](/t5/user/viewprofilepage/user-id/4744039) mentioned, let me know. I'm a team member of this app's vendor. Or reach out to our team by this email [email protected]\n"
},
{
"author": "Stephen.Philip",
"body": "[@Alex Ortiz](/t5/user/viewprofilepage/user-id/4744039) , [@Zoriana Bogutska_Adaptavist_](/t5/user/viewprofilepage/user-id/5015547) , thanks for your responses, judging by the response of [@Stavros_Rougas_EasyApps](/t5/user/viewprofilepage/user-id/5171007) , I have to establish which Numbered Headings plugin our company is using.\n"
}
]
}
] |
https://community.atlassian.com/t5/Confluence-questions/Numbered-Headings-published-a-new-version-of-this-page-why-is/qaq-p/2814718
|
[
"adaptavist",
"cloud",
"confluence-cloud"
] |
{
"author": "Lisa Hanson",
"title": "Create from Template Macro without the result being a child page",
"body": "I'm trying to prevent the moving of a page after being created from a macro. In other words, I don't want the page to be a child of the page containing the macro. Is there any way to do with, without moving the page (to the space I want it to be)?\n\nJust trying to prevent additional steps.\n\nTYIA\n"
}
|
[
{
"author": "Alex Ortiz",
"body": "[@Lisa Hanson](/t5/user/viewprofilepage/user-id/5559492) Welcome to the Atlassian Community!!!\n\nA couple things:\n\nAre you setting the appropriate destination space in the configurations of your template macro? I tested by sending the resulting page to a different space and it does indeed land at the root level of the destination space.\n\nNext, if you put macro in the space's overview page, it will create the template page at the root level of that space.\n\nThe only time I saw the macro creating the template page as a child of the page containing the macro is when I don't set a different space OR when the page hosting the macro isn't the overview the page.\n",
"comments": [
{
"author": "Lisa Hanson",
"body": "This works. But the space isn't correct\n\n![Create from Template Macro 1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348006iA3DA4799E167E8DC/image-size/large?v=v2&px=999 \"Create from Template Macro 1.jpg\")\n\nIf I change the \"Space key\" location to another space, the \"Template Name\" becomes blank.\n\n![Create from Template Macro 2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348007i929123489BBA63A4/image-size/large?v=v2&px=999 \"Create from Template Macro 2.jpg\")\n\nIf I click on the drop down, the template I want is no longer listed \n\nI am testing this out. The Template I want to launch is in \"My Templates\". Maybe that's the problem(?)\n"
},
{
"author": "Alex Ortiz",
"body": "I think that's going to be it. \"My Templates\" are local to the space, so if you are trying to go to a different space, the template doesn't exist there. You may need to work with your Confluence administrator to help you make the template global. . . or recreate the template in the other space as well.\n"
},
{
"author": "Lisa Hanson",
"body": "Excellent. Thank you for your guidance. Very much appreciated :)\n"
}
]
}
] |
https://community.atlassian.com/t5/Confluence-questions/Create-from-Template-Macro-without-the-result-being-a-child-page/qaq-p/2814663
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Ryan James",
"title": "Is there a way to force dark mode as the default theme",
"body": "We are creating a end user KB in Confluence. Our entire system is dark mode based, I am trying to find a way to set Confluence to default to dark mode so it will match everything else.\n\nIs there a way to do that?\n"
}
|
[
{
"author": "Patricia Modispacher _appanvil_",
"body": "[@Robert DaSilva - Adaptavist](/t5/user/viewprofilepage/user-id/3984541) pointed it correctly out: Confluence doesn't offer a built-in option to set dark mode as the default theme for all users. However, you can use dark mode in Confluence with **Aura/Karma** as I wrote in the[**following article.**](https://community.atlassian.com/t5/App-Central-articles/Step-Into-the-Dark-Side-Confluence-Dark-Mode/ba-p/2810401)\n\n**![dark mode dark.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347961iA8A626767F4CB207/image-size/large?v=v2&px=999 \"dark mode dark.jpg\")**\n",
"comments": null
},
{
"author": "Barbara Szczesniak",
"body": "[@Ryan James](/t5/user/viewprofilepage/user-id/5594792) Welcome to the Atlassian Community.\n\nAs [@Robert DaSilva - Adaptavist](/t5/user/viewprofilepage/user-id/3984541) mentioned, this is a personal preference. You could set a banner announcement on the Site to let users know that you recommend using the Dark Theme and where to access it. See <https://support.atlassian.com/confluence-cloud/docs/configuring-an-admin-announcement-banner/> for details.\n",
"comments": null
},
{
"author": "Robert DaSilva - Adaptavist",
"body": "Hi [@Ryan James](/t5/user/viewprofilepage/user-id/5594792)\n\nUnfortunately, dark mode settings are on a per-user basis. I don't believe there is a way, outside of using third-party apps, to enforce dark mode for all users.\n\nPlease review Atlassian's documentation on Dark Mode here: <https://community.atlassian.com/t5/App-Central-articles/How-to-use-Confluence-s-dark-mode-and-create-dark-mode-friendly/ba-p/2529756>\n",
"comments": [
{
"author": "Robert DaSilva - Adaptavist",
"body": "To expand, there are many add-ons available for Confluence Cloud which allow you to theme the instance. Here are a few, in no particular order:\n\n* [Spacecraft Theme for Confluence by Seibert Media](https://marketplace.atlassian.com/apps/1230544/spacecraft-theme-for-confluence-cloud-color-your-space?hosting=cloud&tab=overview)\n* [Refined Sites for Confluence by Refined](https://marketplace.atlassian.com/apps/1221322/refined-sites-for-confluence-intranets-documentation-kbs?hosting=cloud&tab=overview)\n* [Mantra Social Intranet by Seibert Media / Appnival](https://marketplace.atlassian.com/apps/1230421/mantra-social-intranet-news-posts-theme-mobile?hosting=cloud&tab=overview)\n* [Aura / Karma by Seibert Media / Appnival](https://marketplace.atlassian.com/apps/1221974/aura-content-formatting-macros-tabs-theme-miro-figma-html?hosting=cloud&tab=overview)\n\nAll of these apps let you do some level of full-instance theming, which takes over from the default Confluence design. This likely will take a little bit of effort to make it congruent with your company's branding and visual style, but they should allow you to force a more dark themed background instead of the default.\n\nI encourage you to look through the Marketplace as well, as there are likely many more Theme add-ons which I have not listed. Maybe there's another that fits your needs better.\n\n[https://marketplace.atlassian.com/search?query=theme\\&product=confluence\\&hosting=cloud](https://marketplace.atlassian.com/search?query=theme&product=confluence&hosting=cloud)\n"
}
]
}
] |
https://community.atlassian.com/t5/Confluence-questions/Is-there-a-way-to-force-dark-mode-as-the-default-theme/qaq-p/2814608
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Jacque Coleman",
"title": "LTS downgrade",
"body": "Our current Data Center version is 8.9.3. Due to the recent vulnerability, should we downgrade to LTS version 8.5.15 or upgradet to 9.0.3?\n"
}
|
[
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "Strictly from a security standpoint, I don't think it matters since both versions 8.5.15 and 9.0.3 are [listed as \"fix\" versions](https://confluence.atlassian.com/security/security-bulletin-september-17-2024-1431249025.html) for the two latest DoS vulnerabilities.\n\nThe biggest reason I use LTS releases is for plugin compatibility. If your installed plugins work with version 9, you should be fine either way.\n",
"comments": [
{
"author": "Jacque Coleman",
"body": "Thanks for your insight here, Jim. I was mostly concerned with \"downgrading\" our level verses jumping to a 9.x level... Wondering which would be easier. If we need to worry about plugins, then I'm assuming downgrading to the LTS might be a better idea for compatibility. Thanks again!\n"
}
]
}
] |
https://community.atlassian.com/t5/Confluence-questions/LTS-downgrade/qaq-p/2814572
|
[
"confluence-data-center",
"confluence-server",
"data-center"
] |
{
"author": "Chirine Mallat",
"title": "No option to add Image to header",
"body": "I have used Confluence before and made the look and feel of the pages more alive with Header Images.\n\nI now am on a Cloud based Atlassian Confluence and when I click on Edit (or Create) and type the title in, there are no options to add a Header Image whatsoever.\n\nThe Confluence support page suggests \"hovering over the title when in Edit mode\". I get nothing :(\n\nWhat am I missing?\n\nI have full admin permissions set ON.\n\nThank you in advance for your assistance.\n"
}
|
[
{
"author": "Aaron Pavez _ServiceRocket_",
"body": "Hi [@Chirine Mallat](/t5/user/viewprofilepage/user-id/5594753)\n\nYou should see the Header image when you edit the page:\n\n<https://support.atlassian.com/confluence-cloud/docs/make-your-page-and-its-title-more-memorable/>\n\nHere is the button:\n\n![2024-09-17 16_15_22-Edit - Visibility query - ServiceRocket - Confluence ? Mozilla Firefox.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347832iC3D027511232A8B2/image-size/large?v=v2&px=999 \"2024-09-17 16_15_22-Edit - Visibility query - ServiceRocket - Confluence ? Mozilla Firefox.jpg\")\n\nIs that button missing?\n\nRegards\n\nAaron\n",
"comments": [
{
"author": "Chirine Mallat",
"body": "Hi Aaron,\n\n<https://support.atlassian.com/confluence-cloud/docs/make-your-page-and-its-title-more-memorable/> is exactly how I used to add header images to my pages.\n\nAnd now, that is correct: those buttons don't appear.\n\nAny idea why?\n\nChirine\n"
},
{
"author": "Chirine Mallat",
"body": "![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347837i32040E1DFFAE9FBE/image-size/large?v=v2&px=999 \"image.png\")This is what I have. What also is different on here is the Number Heading options (next to Paragraph, upper left). I would like to get rid of it but am not sure how. But that would be for another time :)\n\nFor now, my priority is to be able to add a Header image.\n"
},
{
"author": "Aaron Pavez _ServiceRocket_",
"body": "Hi [@Chirine Mallat](/t5/user/viewprofilepage/user-id/5594753)\n\nTo ensure you are using the cloud version, can you share your URL?\n\nCloud URL should end in atlassian.net.\n\nBased on your last screenshot, it doesn't seem to be confluence cloud. There are some things listed there that don't show in confluence cloud.\n\nRegards\n"
},
{
"author": "Aaron Pavez _ServiceRocket_",
"body": "Hi again!\n\nCould you also check if you are using the legacy or new editor?\n\n<https://support.atlassian.com/confluence-cloud/docs/convert-pages-to-the-new-editor/>\n\nRegards\n\nAaron\n"
},
{
"author": "Chirine Mallat",
"body": "Oh, you're right... no ending in atlassian.net :(\n\nAnd I am using the legacy editor :((\n\nWell, that explains everything.\n\nI tried converting to cloud editor but I don't have the same options to pick from as <https://support.atlassian.com/confluence-cloud/docs/convert-pages-to-the-new-editor/> shows.\n\nTo start, it is not Space Settings, I have Space Tools.\n\nAnd I don't see Manage space, this is what I have instead\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/347856i3C530438DEE37CD0/image-size/large?v=v2&px=999 \"image.png\")\n"
},
{
"author": "Aaron Pavez _ServiceRocket_",
"body": "Hi again!\n\nThanks for the update. Since you are using a data center, you don't have the header option for every page. That's just for cloud.\n\nYou do have the option to change the header but for all pages. That's under Space tools -\\> look and feel -\\> Sidebar, header and footer.\n\nTry a third-party app for DC.\n\nRegards\n\nAaron\n"
}
]
}
] |
https://community.atlassian.com/t5/Confluence-questions/No-option-to-add-Image-to-header/qaq-p/2814565
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Deepti",
"title": "How do i get the Question List macro in confluence?",
"body": "I am not able to get the question list macro in confluence, could someone assist?\n"
}
|
[
{
"author": "AhmadDanial",
"body": "Hello, Deepti.\n\nBefore you can utilize the macro, may I know if you have the [Questions for Confluence](https://marketplace.atlassian.com/apps/1211644/questions-for-confluence?hosting=server&tab=overview) add-on installed on your instance first? Once you have it, you should be able to access it based on the screen shots below:\n\nYou will notice an additional menu on the top bar called **Questions:**\n\n![Screen Shot 2018-10-04 at 12.05.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/34049i1749A67A3F2F00C2/image-dimensions/499x289?v=v2 \"Screen Shot 2018-10-04 at 12.05.00.png\")\n\nWhen typing the macro, you will be able to see the **Questions List** macro in the page:\n\n![Screen Shot 2018-10-04 at 12.05.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/34048i23AF90543CF4B185/image-dimensions/346x247?v=v2 \"Screen Shot 2018-10-04 at 12.05.30.png\")\n\n![Screen Shot 2018-10-04 at 12.09.55.png](https://community.atlassian.com/t5/image/serverpage/image-id/34050iF4AA96C3AB9DB44D/image-dimensions/500x310?v=v2 \"Screen Shot 2018-10-04 at 12.09.55.png\")\n\nIf you haven't install it yet, please have a look at the [Questions for Confluence](https://www.atlassian.com/software/confluence/questions) to understand the features before downloading and installing it into your instance. Let me know how it goes on your end.\n",
"comments": [
{
"author": "Deepti",
"body": "Thank you for the response [@AhmadDanial](/t5/user/viewprofilepage/user-id/781639), i would have to tell the admin for getting the add-in installed, is there a way to do it without the admin please? I need to create a page for Q\\&A for the team?\n"
},
{
"author": "AhmadDanial",
"body": "Hi there, Deepti.\n\nYou are welcome. Add-ons can only be installed by the administrator according to the [Managing System and Marketplace Apps](https://confluence.atlassian.com/doc/managing-add-ons-or-plugins-25788666.html) page:\n> You'll need Confluence Administrator permissions to access the UPM.\n\nI don't quite get what you mean by creating a page for team's Q\\&A though. Can you elaborate a little more on that?\n"
},
{
"author": "Deepti",
"body": "What i meant was having a Q\\&A page created for the team, where team members can post frequently asked questions. Just having a dump of all the questions and answers in one place\n"
},
{
"author": "AhmadDanial",
"body": "Hello again, Deepti.\n\nGotcha. It depends on your preference and business requirement, really. [Questions for Confluence](https://www.atlassian.com/software/confluence/questions) is developed to optimize the way user interact together when they have questions about specific topics. While you can have a big FAQ page that stores every Q\\&A, it will be challenging to scale as more and more questions come in, as well as maintaining the page.\n\nUsing Questions for Confluence, you will have the ability to control the Q\\&A in a more manageable way. Let's take an FAQ for example. You can create a new topic called faq and start adding questions there. Users will then be able to view and answer them by sharing their collective experience and knowledge about that specific question. Good answers can be improved and best of all, the knowledge is available to all.\n\nFor example:\n\n![Screen Shot 2018-10-05 at 07.30.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/34141iAE35931F002CEED2/image-dimensions/494x309?v=v2 \"Screen Shot 2018-10-05 at 07.30.18.png\")\n\nLet me know if you are clear with the explanation or if you need more details. Thanks.\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/How-do-i-get-the-Question-List-macro-in-confluence/qaq-p/906481
| null |
{
"author": "Shyamala. Dhakshinamurthy",
"title": "Tool to import questions",
"body": "Is there a tool that can be used to import the questions, answers and topics from a CSV file.\n"
}
|
[
{
"author": "AhmadDanial",
"body": "Hi there, Shymala.\n\nThe suggestion to have such tool was raised before and being tracked in the following suggestion below:\n\n* [CONFSERVER-51723: Exporter / Importer for Confluence Questions](https://jira.atlassian.com/browse/CONFSERVER-51723)\n\n**Side note** : If you are on Cloud instead, please refer to [this link](http://jira.atlassian.com/browse/CONFCLOUD-51723)instead.\n\nAs of now, I would suggest you to add yourself as a watcher to the ticket and share any thoughts that you have on the importance of having this feature in Questions for Confluence.\n\nIf you have any other concerns that you would like to address, feel free to let me know.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Tool-to-import-questions/qaq-p/902277
|
[
"addon-com.atlassian.confluence.plugins.confluence-questions"
] |
{
"author": "Jay",
"title": "Questions - Slack notification",
"body": "Is it possible to broadcast a question to a Slack channel when it is asked?\n\nThanks in advance, Jay\n"
}
|
[
{
"author": "Shawn C",
"body": "Hi Jay,\n\nUnless you're using the Cloud Version of Confluence, there's not a native integration with Slack. If you are on Server and are utilizing one of the many 3rd Party integration options, you might want to engage with them to see if they have a way to display Question posts in your Slack Channels.\n\nIf using the Atlassian Confluence Cloud, we do have a [Slack Bot](https://confluence.atlassian.com/pages/viewpage.action?pageId=956709523) however it's only notifying us of changes to Pages and Spaces; there is a Feature Request open to bring in functionality that'll notify us when a Question is Asked: <https://jira.atlassian.com/browse/CONFCLOUD-62535>\n\nIf you have any other questions about this, please let me know.\n\nRegards, \nShawn\n",
"comments": [
{
"author": "Mariano matayoshi",
"body": "[@Shawn C](/t5/user/viewprofilepage/user-id/502249) Hi,\n\nWhat's the status on that Feature? The link that Ticket is not working.\n\nCheers\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Questions-Slack-notification/qaq-p/896796
| null |
{
"author": "Caleb Kirksey",
"title": "How is the Questions Rest API URL formatted?",
"body": "This curl is working to the Confluence API:\n\n```\ncurl -D- \\\n -u username:api_token \\\n -X GET \\\n -H \"Content-Type: application/json\" \\\n https://company_domain.atlassian.net/wiki/rest/api/content?title=Bot+Test\n &spaceKey=ckirksey&expand=history\n```\n\n..but the curl to the Questions API returns a page not found:\n\n```\ncurl -D- \\\n -u username:api_token \\\n -X GET \\\n -H \"Content-Type: application/json\" \\\n https://company_domain.atlassian.net/wiki/rest/questions/1.0/question?limit=10\n```\n\nThis seem inconsistent with the [documented](https://docs.atlassian.com/confluence-questions/rest/index.html) example URL:\n\n```\nhttps://extranet.atlassian.com/rest/questions/1.0/question?limit=10\n```\n\nDo you know what's going on here?\n"
}
|
[
{
"author": "Shawn C",
"body": "Hi Caleb,\n\nApologies for the inconvenience but the Questions for Confluence API has been removed due to infrastructure changes within the Atlassian Cloud Environment; more information about this change can be found on this Blog Post: <https://confluence.atlassian.com/questionscloud/blog/2017/05/cloud-infrastructure-changes>\n\nIf you have any feedback, we're collecting your comments and concerns about these changes here: <https://jira.atlassian.com/browse/CONFCLOUD-54781>\n\nI've also reached out to one of my PM Contacts to see if we can get an update on both the Feedback ticket and Blog Post.\n\nIf you have any other questions regarding this issue, please let me know.\n\nRegards, \nShawn\n",
"comments": [
{
"author": "Caleb Kirksey",
"body": "That's sad to hear. Thank you for responding and letting me know.\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/How-is-the-Questions-Rest-API-URL-formatted/qaq-p/895639
|
[
"api",
"atl-adm",
"curl"
] |
{
"author": "Tracy Teague",
"title": "Moving Questions for Confluence from cloud to server",
"body": "We are moving from cloud to server and I see in the documentation for Questions for Confluence that there is no formal way to migrate this addon's data.\n\nDoes a workaround exist in any form (python script / API?)?\n\nWe have some 300 questions we would like to maintain if at all possible.\n"
}
|
[
{
"author": "Ting _Chiou Ting Teh_",
"body": "I don't have much knowledge about the API/SDK of Questions, but I found this document:\n\n* [Confluence Questions REST Resources](https://docs.atlassian.com/confluence-questions/rest/index.html)\n\nHope this could help\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Moving-Questions-for-Confluence-from-cloud-to-server/qaq-p/885522
|
[
"migration",
"server"
] |
{
"author": "Ronald Ikes",
"title": "How to create a Reportt of all questions (for a space) including the (top) answer",
"body": "The \"question List\" Macro only displays a list of questions and to read the answers you have to follow the link.\n\nFor a fast overview and knowledge Article I want to crate a list of the question \\*incl\\* the answer.\n"
}
|
[
{
"author": "Victor Mutambuki",
"body": "Ronald,\n\nLabel all your question articles then use the [Content by Label Macro](https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwjnys3azoXdAhVM04MKHaypCNUQFjAAegQIBBAB&url=https%3A%2F%2Fconfluence.atlassian.com%2Fdoc%2Fcontent-by-label-macro-145566.html&usg=AOvVaw3-WYdOQq2LnlMeJRPbPgmz) to pull them.\n\nVictor\n",
"comments": [
{
"author": "Ronald Ikes",
"body": "mmh, the content by label does not show anything .\n\nI have the following \"Question section\" with questions labeld as \"epic\" but nothing is displayed in the content by label section.\n\nGuess these questions (plugin) is something special?\n\n![questions.png](https://community.atlassian.com/t5/image/serverpage/image-id/30870i7D40FF93875C4FFA/image-size/large?v=v2&px=999 \"questions.png\")![content_label.png](https://community.atlassian.com/t5/image/serverpage/image-id/30871iEB6C46B7A0D075FE/image-size/large?v=v2&px=999 \"content_label.png\")\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/How-to-create-a-Reportt-of-all-questions-for-a-space-including/qaq-p/874934
| null |
{
"author": "Gustavo Chaves",
"title": "Can I convert a page into a question?",
"body": "Is it possible to convert a standard Confluence page into a Question?\n\nWe have several pages populated with questions and answers, in spaces we used as FAQs.\n\nIt would be very handy to be able to convert them into questions automatically.\n"
}
|
[
{
"author": "Shannon S",
"body": "Hi Gustavo,\n\nThis is not currently possible, but I have raised a feature request for it below:\n\n* [CONFSERVER-56247](https://jira.atlassian.com/browse/CONFSERVER-56247)\n\nPlease comment on it with your usage case and vote in order to show your support for such a feature.\n\nThank you!\n\nRegards,\n\nShannon\n",
"comments": [
{
"author": "Gustavo Chaves",
"body": "Thank you, Shannon. I'll comment on that issue.\n"
},
{
"author": "Shannon S",
"body": "Great, thank you for your support!\n\nShannon\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Can-I-convert-a-page-into-a-question/qaq-p/860980
| null |
{
"author": "david dicocco",
"title": "adding a question to a space",
"body": "i am new to this and create a space. i want people to be able to add questions to the space but i dont see how to do that. the help doesnt seem to be correct. or at least it doesnt represent what i am seeing when i am inside of my space. any help would be appreciated\n"
}
|
[
{
"author": "Mikael Sandberg",
"body": "Have you subscribed to/installed Questions for Confluence?\n",
"comments": [
{
"author": "david dicocco",
"body": "I have not and cannot figure out how to do that. tried looking for it but cant seem to find the right help\n"
},
{
"author": "Mikael Sandberg",
"body": "Are you using Confluence Cloud or Server? You can add it by going to Find new add-ons under Confluence Settings and search for it there.\n"
},
{
"author": "david dicocco",
"body": "cloud I believe.\n\ni am in the space settings. is it there?\n"
},
{
"author": "david dicocco",
"body": "forget that last question. i was in the wrong settings area\n"
},
{
"author": "david dicocco",
"body": "i found it and installed it. thank you\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/adding-a-question-to-a-space/qaq-p/853778
| null |
{
"author": "Travis Bennett",
"title": "How do I query for all questions related to a topic through REST?",
"body": "We respond to requests from many vendors who often ask the same questions, but we don't provide them access to our Confluence instance. I would like to add a 'vendor' topic and then extract those questions, with our already generated answer to provide to the vendor.\n\nIs there a better solution to extract a subset of questions?\n"
}
|
[
{
"author": "AnnWorley",
"body": "Hi Travis,\n\nI think REST is a good way to extract just the questions from the designated vendor topic. Here is the REST doc for Questions: [Confluence Questions REST Resources](https://docs.atlassian.com/confluence-questions/rest/index.html)\n\nIt looks like you can do a GET using the topic ID mount point:\n\n```\n/rest/questions/1.0/topic/{topicId}\n```\n\nHere are more details:\n\n[/rest/questions/1.0/topic/{topicId}](https://docs.atlassian.com/confluence-questions/rest/resource_TopicResource.html#path__topic_-topicId-.html)\n\nThanks,\n\nAnn\n",
"comments": [
{
"author": "Travis Bennett",
"body": "Hi [@AnnWorley](/t5/user/viewprofilepage/user-id/502040),\n\nI had found that, but that only provides me the details of the topic, not the questions related to that topic.\n\n{code}\n\n{\n\n\"id\": ,\n\n\"idAsString\": \"\",\n\n\"name\": \"\",\n\n\"description\": \"\",\n\n\"avatarDownloadPath\": \"\",\n\n\"url\": \"\",\n\n\"featured\": false,\n\n\"isWatching\": true\n\n}\n\n{code}\n\nI was wanting to get the questions for that topic.\n"
},
{
"author": "Berry Kersten",
"body": "Hi [@Travis Bennett](/t5/user/viewprofilepage/user-id/604914) I'm facing the same issue.\n\nCurrently I'm experimenting with the following URL, but it does not show all details of the questions\n\n```\nhttps://community.test.uniface.com/rest/questions/1.0/questions?pageSize=100&topicId=27918392\n```\n\nMy use case is to query on a topic (id) that's results in all questions and answers\n\nJust curious: have you found a solution?\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/How-do-I-query-for-all-questions-related-to-a-topic-through-REST/qaq-p/845209
|
[
"rest-api"
] |
{
"author": "greg varela",
"title": "Report Inappropriate Content - Flag for Moderator",
"body": "We have the Server version of Questions in our corp. \nI believe we might have an older version of Questions as I don't see a way to flag a Question for Moderation. \n\nIn the Atlassian Cloud (this site), there is an ellipse next to a question \"Show Option Menu\" --\\> \"Report Inappropriate Content\". Is this a feature in the Questions add-on Server version? \nIf so, what version enables this? \nThanks! \n"
}
|
[
{
"author": "Mikael Sandberg",
"body": "Hi Greg,\n\nWelcome to the Atlassian Community.\n\nAtlassian Community is not using Questions for Confluence, it is built on Lithium which is an online community software.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Report-Inappropriate-Content-Flag-for-Moderator/qaq-p/842085
| null |
{
"author": "Carmen Nadeau",
"title": "Question for Confluence : Can we restrict a space search to displays only questions for this space ?",
"body": "In one of our spaces , in the space search we want to only display result of \"Questions for Confluence\" for this space.\n\nThe space search only displays pages and attach files from the space but it also display all the \"Questions for Confluence\", even though we only want to see those associated with the space.\n\nIs there a way to do this ?\n"
}
|
[
{
"author": "Carmen Nadeau",
"body": "Thank you for the information.\n\nI wanted to know if it was possible to have this behavior in the space search so the result of the space search will only be for the space and not the whole Confluence instance.\n",
"comments": [
{
"author": "Zak Laughton",
"body": "Hi Carmen,\n\nCould you please elaborate what you mean by \"the space search\"?. There are a few different ways to search within Confluence, and I'm not sure which one this is referring to. If possible, a screenshot of the search bar will be helpful.\n\nThanks! \nZak\n"
},
{
"author": "Carmen Nadeau",
"body": "You have the Confluence instance search in th right corner and you have the space search in the left navigation bar for the space. It is normal to see all that you can in your instance search but in the sea ch space , in the left navigation bar , the results should only display the info for the space\n\nI hope you understand what I mean\n"
},
{
"author": "Carmen Nadeau",
"body": "We have Confluence server 6.1.1\n"
},
{
"author": "Zak Laughton",
"body": "I'm not aware of a space search in the sidebar in Confluence 6.1.1. Here's a screenshot of a space in my 6.1.1 instance: \n![Screen Shot 2018-07-25 at 5.25.47 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/27894iFF1C3D205320B9B1/image-dimensions/476x234?v=v2 \"Screen Shot 2018-07-25 at 5.25.47 PM.png\")\n\nIt's possible the search bar you're seeing could be from a third-party macro, a sidebar customization, or the application might somehow still be using the [Documentation Theme](https://confluence.atlassian.com/conf59/the-documentation-theme-792498625.html).\n\n* Could you please provide a screenshot of your sidebar?\n* Do you have any customizations applied to your sidebar? (![Cog](https://community.atlassian.com/t5/image/serverpage/image-id/27895iCA7B2A50E04ED1BA/image-dimensions/19x19?v=v2 \"Cog\") \\> **General Configuration** \\> **Sidebar, header, and footer**)\n\nKnowing how the search is working will help to investigate if the space-specific question search is possible.\n"
},
{
"author": "Carmen Nadeau",
"body": "Hi,\n\nI must apologize, we have been using Refine theme for a couple of years now and I haven't realise that the space search seems to be provide by them. I will take the matter to them.\n"
},
{
"author": "AnnWorley",
"body": "Hi Carmen, I will also move your question so it appears in the Marketplace collection of the forum where RefinedWiki is more likely to see it. :)\n"
},
{
"author": "Carmen Nadeau",
"body": "OK, if you think it is best. I already created a support ticket for this at RefinedWiki\n"
}
]
},
{
"author": "Zak Laughton",
"body": "Hi Carmen!\n\nI understand you'd like to search for questions from the Questions for Confluence plugin, and you'd like to search only for questions associated with a certain space.\n\nYou can do this with the search functionality within the Questions for Confluence plugin. Try the following steps:\n\n1. Go to the space you'd like to search.\n2. Select **Questions** in the sidebar.\n3. Enter your search term into the search bar at the top of the page. \n ![Screen_Shot_2018-07-25_at_1_40_53_PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/27866i566F76599402856B/image-dimensions/463x195?v=v2 \"Screen_Shot_2018-07-25_at_1_40_53_PM.png\")\n\nIf the search matches a question in the space, it will show the matching questions. If there are no matches in the space, it will show a message that no results were found, and show you results for all questions. \n![Screen Shot 2018-07-25 at 1.43.49 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/27867iC31B22602B1D472E/image-dimensions/354x92?v=v2 \"Screen Shot 2018-07-25 at 1.43.49 PM.png\")\n\nI hope this helps! \n-Zak\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Question-for-Confluence-Can-we-restrict-a-space-search-to/qaq-p/848378
|
[
"atlassian-marketplace",
"refined-wiki",
"search",
"space"
] |
{
"author": "Jonathan Creamer",
"title": "Confluence Questions for small group of users",
"body": "Is there a way to enable Confluence Questions for smaller subset of confluence users? \n\ni.e. we may only want to enable it for engineering even though we have lots and lots of other users we pay for Confluence access to.\n\nThanks!\n"
}
|
[
{
"author": "Kimberly Deal _Columbus ACE_",
"body": "[@Jonathan Creamer](/t5/user/viewprofilepage/user-id/1614961) Questions for Confluence is licensed as a standard add-on/application, which means you do have to buy the tier for the number of active users you have in Confluence.\n\nAlways a bit of trouble when only one group wants to use an add-on. I have seen other companies have two instances of a product, so that they can keep the prices down on things like that, but then you have to maintenance two separate instances, that can't fully be linked. Bit easier with Confluence than Jira though.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Confluence-Questions-for-small-group-of-users/qaq-p/840206
|
[
"confluence",
"confluence-server",
"server"
] |
{
"author": "Marc Keil",
"title": "Changing user asking question",
"body": "Is it possible to use Questions for Confluence and ask for another user?\n\nUse Case: We have \"Meet the Admins\" meetings, where users might ask questions and admins answer them. It would be great if we could ask a question in the name of the user and fill out the answer right away.\n\nBest regards,\n\nMarc\n"
}
|
[
{
"author": "Fabienne Gerhard",
"body": "That's interesting - I would love to have something like that.\n\nWe created a user question who posts all questions that comes in via email - or is it important that you have the name of the user?\n\nWe found out that it is more comfortable for users when they know that there name won't be shown. And the question-admin that posts the questions can choose the right topics more easily.\n\nI will watch this topic because I would also love a better solution for that.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Changing-user-asking-question/qaq-p/837816
| null |
{
"author": "Rickard Hedlund",
"title": "How can I list all users who are watching \"all questions\" in a Confluence Server instance?",
"body": "I would like to list all users who are watching all questions, how can I do that? \nWith \"watching all questions\" I mean users who pushed the *Watch all* button on the Questions tab.\n"
}
|
[
{
"author": "Mumo Systems",
"body": "Rickard,\n\nWelcome to the community.\n\nPlease see link below on how to manage watchers. \n<https://confluence.atlassian.com/doc/manage-watchers-218271870.html>\n\nVictor\n",
"comments": [
{
"author": "Rickard Hedlund",
"body": "Thank you Victor,\n\nThe link unfortunately doesn't cover my use case since my question isn't connected to a post, page or space.\n\nI got the add-on \"Questions for Confluence\" installed in my Confluence and there is no 'Manage Watchers' dialog when you press \"Watch all\" button on the Questions tab.\n\nI can list all users who watch a specific topic and edit them through the UI and I can list all users who watch a specific question using a SQL-query, but I can't seem to find how I can list all users who watches \"all questions\".\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/How-can-I-list-all-users-who-are-watching-quot-all-questions/qaq-p/830268
| null |
{
"author": "Nicholas Cassano Bairros",
"title": "Questions doesn't notificate Hipchat when a questions is created",
"body": "Hello guys!\n\nDid you pass to something like this? My configurations of notifications are all good. I can't create a bug on Confluence Server project at Atlassian, so I'm creating a questions here.\n"
}
|
[
{
"author": "N?gila Marques",
"body": "Hi Nicholas,\n\nWould you mind sharing with me a screenshot from HipChat's configuration within Confluence? Do you see the option to receive Confluence questions in rooms? Also, can you configure it per room?\n\nThank you!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Questions-doesn-t-notificate-Hipchat-when-a-questions-is-created/qaq-p/810571
|
[
"hipchat"
] |
{
"author": "Jill Long",
"title": "Can I use Questions in the Confluence App?",
"body": "I am using Confluence and Questions for Confluence. I have the Confluence Cloud app installed on my Android device and can access documents and blog posts but not questions. Is it possible to both ask and answer questions on the Confluence app?\n"
}
|
[
{
"author": "Shannon S",
"body": "Hi Jill,\n\nNot currently, but we have a case below gathering interest for Questions on mobile. Have a look and please provide your input on how it would be useful for you!\n\n* [CQ-1833](https://jira.atlassian.com/browse/CQ-1833) Confluence Questions in Mobile\n\nRegards,\n\nShannon\n",
"comments": [
{
"author": "Jill Long",
"body": "Thanks for your ans![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/24480iFEE55D6D64EDB2F6/image-size/large?v=v2&px=999 \"Capture.PNG\")wer, but I'm unable to go to the link:\n"
},
{
"author": "Shannon S",
"body": "Hi Jill,\n\nSorry for the delay. I wanted to speak to the Mobile team about this. I wasn't aware that issue was blocked now from public view since it's no longer being tracked.\n\nFeedback is now being tracked via the app, and they let me know they are currently working hard to determine which macros they can develop to work with the app, including the Questions add-on.\n\nTheir suggestion is to send feedback via the app (shake to send feedback) and this can be included in their backlog.\n\nThank you for your understanding! \nShannon\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Can-I-use-Questions-in-the-Confluence-App/qaq-p/807358
|
[
"app",
"mobile"
] |
{
"author": "Mark Naumowicz",
"title": "Question for Confluence Voting",
"body": "Vote up doesn't work, how do I fix this?\n"
}
|
[
{
"author": "Giuliano C.",
"body": "Hey Mark,\n\nSimilar to other Question threads (e.g. <https://community.atlassian.com/t5/Questions/Why-can-t-some-users-VOTE-on-an-issue-when-others-can/qaq-p/31523> / <https://community.atlassian.com/t5/Confluence-questions/Votes-not-showing-up-in-Confluence-Questions-on-Wiki/qaq-p/271207>), we might be having different issues or facing an expected behavior (points/votes for the reporter of the question). To better help you, may you specify if the feature is simply not doing any actions or if there is an error related to that?\n\nIf there are no actions, check if it happens with different questions/posts, if you are the reporter and also, the same effect in different browsers.\n\nHope it helps you!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Question-for-Confluence-Voting/qaq-p/804488
| null |
{
"author": "115419979",
"title": "Unlimited upvotes for a response",
"body": "Is there a possibility to give multiple votes per answer? Now every user can only upvote/downvote once.\n"
}
|
[
{
"author": "Fabienne Gerhard",
"body": "Hi [@115419979](/t5/user/viewprofilepage/user-id/1308879)\n\nwhy would you make it possible to upvote unlimited times for an answer? You can give one upvote for each answer you found meaningful.\n",
"comments": [
{
"author": "115419979",
"body": "We want to upvote something every time a specific answer is used for a certain problem. This way we can 'monitor' the solutions/answers.\n"
},
{
"author": "Fabienne Gerhard",
"body": "Ok that sounds like an idea - but when one user used the specific answer to solve the problem -\\> gives upvote -\\> ok\n\nThe user who upvoted the answer because it helped him/her, is confronted again with the same or similar problem - he/she already knows the solution because he/she solved the problem before.\n\nMaybe the user should than just write a comment to the useful answer that he/she could solve the similar problem and describe the problem -\\> would be helpful for search.\n"
},
{
"author": "115419979",
"body": "I understand your way of thinking but that isn't a solution in our situation. We use the questions/answer system to provide information to the Support team. If it is possible to provide multiple upvotes we can also monitor the occurrence without counting the number of comments.\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Unlimited-upvotes-for-a-response/qaq-p/796280
| null |
{
"author": "dosjots",
"title": "Confluence Server Questions",
"body": "How can we restrict questions to a single space? I understand that questions are site wide but that is so large users can loose context. Is there a way to limit questions just to a single space? Only think I can think of is to ensure that EVERY question has a common tag so you can query/filter that population of questions. Any other ideas/workaround?\n"
}
|
[
{
"author": "AnnWorley",
"body": "Questions can be created in spaces or be non-space specific. Please see the strategies described in [Integrate questions with your spaces](https://confluence.atlassian.com/questions/integrate-questions-with-your-spaces-407724495.html):\n> Confluence organizes its content in spaces. Questions recognizes that some content should be available anywhere - so questions can be created outside spaces and organized just by topic, or asked inside a space, to inherit space permissions and keep things together.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Confluence-Server-Questions/qaq-p/789347
| null |
{
"author": "Sara Ljung",
"title": "How to get statistics for questions on cloud?",
"body": "Anyone with ideas on how to monitor usage and statistics for Questions when on Cloud? I know that with server hosting you have a dashboard and other features that are very helpful for admins.\n\nAlso heard that there is something in the road-map for Cloud but that won't help me now.\n\nIs there anything besides google analytics that can be recommended?\n\nThanks!\n\n/Sara\n"
}
|
[
{
"author": "Martin James",
"body": "If you was using the Confluence Server i'd say this would be quite easy. Cloud on the other hand is a bit different as you won't be able to directly access the Database.\n\nYou could use the [SQL Connector](https://marketplace.atlassian.com/plugins/com.playsql.sqlsaas/cloud/overview) add-on to pull the stats you need.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/How-to-get-statistics-for-questions-on-cloud/qaq-p/773095
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Pramod Akkarachittor",
"title": "Is there way to import an existing FAQ into questions",
"body": "We have a lot of excel based FAQs with questions and answers.\n\nI was wondering if you can suggest way to import that into questions for confluence as questions and answers instead of typing them out one by one.\n"
}
|
[
{
"author": "Suren Raj",
"body": "Hi, Pramod.\n\nI'm afraid at this time, Confluence does not have native support to import excel file to confluence questions.\n",
"comments": [
{
"author": "Pramod Akkarachittor",
"body": "ok thank you\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Is-there-way-to-import-an-existing-FAQ-into-questions/qaq-p/766002
| null |
{
"author": "????? ???",
"title": "Questions outside space",
"body": "Hello,\n\nI am looking to solve two requirements:\n\n1) Only allow users to ask questions 'outside particular space' (disable option to assign the question to specific space).\n\n2) Manage who can ask such questions and who can admin content (edit, delete etc). I read in the specifications that some sort of 'global questions space' is created and the permissions should be managed on it, but I could not find this space in the list of my spaces.\n\nThanks a lot for your help!\n\nAnton\n"
}
|
[
{
"author": "Patrick Cartier [Candylio]",
"body": "Hi,\n\n1. It looks like you, as an admin, would have to stay on top of the topics in order to avoid putting them in a particular space. Here is some documentation about adding questions to a space.\n\n<https://confluence.atlassian.com/questions/integrate-questions-with-your-spaces-407724495.html>\n\nI think to best answer this first part I would like to know more about the reason to do this? If you could explain more that'd be great.\n\n2. If you click spaces there should be a \"Questions for Confluence\" Space and if you click on that, (even if there's no content it should be there once you install the plugin) you can navigate to permissions then add-on to determine who can view, add, and delete questions.\n\nYou can also get to the admin by clicking \"questions\" in the side panel and then clicking on the space settings\n\nHope this helps\n",
"comments": [
{
"author": "????? ???",
"body": "Hi Patrick,\n\n<br />\n\n1 - We use our spaces as a way to provide several versions of documentation for different releases (using Scroll Versions tool). We don't want users to post questions related to a particular space - we just want to build community over the entire website, not related to particular documentation version.\n\nCould you clarify what you mean by 'avoid putting topics in a particular space'? When a topic is created, it is not assigned to a space.\n\n2. I did this, but unfortunately I cannot understand why a user without admin permissions (and no write permissions in any space) is still allowed to create new topics by assigning them to questions and even edit descriptions of topics that they did not create. Is this expected behavior?\n\nThanks\n\nAnton\n"
},
{
"author": "Patrick Cartier [Candylio]",
"body": "1. I found this question from before, tested it, and it works.\n\n<https://community.atlassian.com/t5/Questions-for-Confluence/Disable-asking-questions-in-a-space/qaq-p/55246>\n\nWen you assign topics you can affiliate those topics to a space, I was just troubleshooting.\n\n2. When you give them the use permission you are granting them add and edit access. As you know in Confluence add includes edit for pages, you then can restrict editing on a page level individually if needed.\n\nIf you do the above your users won't be able to pick spaces for the questions. They can still use topics, but they won't organize into spaces unless you choose to do that as a user with the can-use confluence permission.\n\nUsers editing each others question topics should not happen, I agree. Unfortunately every question must have one topic. As an admin I think you can delete topics though.\n"
},
{
"author": "????? ???",
"body": "Hi Patrick,\n\nThanks for the link! This is what I was looking for in terms of disabling questions being inside specific spaces. \n\nI still cannot understand how you 'affiliate a topic to a space' though. \nHere is a window I get for topic editing. It is not related to any particular space when it is created (directly or by asking a question with it). \nCould you clarify how you do that?\n\nThanks \nAnton\n"
},
{
"author": "Patrick Cartier [Candylio]",
"body": "so the anonymous users who are adding the questions cannot do this, but the users with can-use permission on confluence might be able to depending on page permissions.\n\nusing question macros you can add questions to a space homepage depending on the topics.\n\n<https://confluence.atlassian.com/questions/integrate-questions-with-your-spaces-407724495.html>\n\nI guess it's not a direct affiliation but if you put some of these macros in your spaces and your anonymous users added topics then their questions could still show up in the space with the macro that uses that topic.\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Questions-outside-space/qaq-p/777211
| null |
{
"author": "benoitries",
"title": "No images displayed for anonymous users in questions asked in a space",
"body": "Hi,\n\nWe have the following issue:\n\nWhen asking a question ++in a space++ with an attached image to the question.\n\n- If the user is logged in, the text and the image of the question are visible\n\n- if the user is logged out, only the text is visible . the image is not visible \"Unknown Attachment\".\n\nStrangely, when asking a question ++not in a space++ with an attached image to the question. It works OK in both cases (user logged in, or not)\n\nNote that indeed the permissions to view Questions in Confluence are given to anonymous users.\n\nThis is a blocking issue, we don't have any workaround.\n\nThanks for your help\n"
}
|
[
{
"author": "Shannon S",
"body": "Hello Benoit,\n\nI believe this may be related to the following bug:\n\n* [CONFSERVER-47592](https://jira.atlassian.com/browse/CONFSERVER-47592)\n\nI'm working on testing a workaround, so could you please confirm your Confluence and Confluence Questions versions?\n\nThank you! \nShannon\n",
"comments": [
{
"author": "benoitries",
"body": "Hello Shannon,\n\nyes, this seems exactly related to the bug you mention.\n\nHere are the versions installed on our server :\n\nConfluence v6.2.1\n\nConfluence Questions v2.5.5\n\nthanks !\n\nBeno?t\n"
},
{
"author": "Shannon S",
"body": "Beno?t,\n\nI tested this even in the newest version 6.7.1 and it doesn't appear there's a workaround besides the one that you discovered by asking a question outside of a space.\n\nI would recommend voting on the bug that I sent above since this helps keep track of the number of users who have run into the issue. Please also comment there with your findings.\n\nThank you for your understanding.\n\nRegards,\n\nShannon\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/No-images-displayed-for-anonymous-users-in-questions-asked-in-a/qaq-p/754189
|
[
"addon-com.atlassian.confluence.plugins.confluence-questions",
"confluence"
] |
{
"author": "Daniel Holmes",
"title": "Is there a way to move Confluence Questions between spaces?",
"body": "I see that Questions can be asked in a space, but what if someone does not ask a question in the space that should own it? Is there a way for a team that manages a space to move that question into a proper space where the question can be perhaps seen by a difference set of users or better curated as a knowledge base by the team owning the space?\n"
}
|
[
{
"author": "Lauretha Rura",
"body": "Hey [@Daniel Holmes](/t5/user/viewprofilepage/user-id/684219),\n\nYou may use the \\*Ask in a Space\\* option to move the question. But, to use it you'd then need to first edit the question itself as outlined [on this post](https://community.atlassian.com/t5/Questions-for-Confluence/How-do-we-move-a-question-from-one-space-into-another/qaq-p/143505)\n\n(i) You will only be able to edit the question if you have the [Space Admin permission](https://confluence.atlassian.com/doc/space-permissions-overview-139521.html) to the Space where that question is located. The options for edit \\& delete will appear below the textbox of the question\n\nHope this helps :)\n",
"comments": null
},
{
"author": "Fabienne Gerhard",
"body": "Hi [@Daniel Holmes](/t5/user/viewprofilepage/user-id/684219),\n\nwhen showing questions in a space - you're working with topics. You need Confluence Administrator permissions to delete and add topics to a question.\n\nAll you can do here is to push space managers to experts ([see here](https://confluence.atlassian.com/questions/votes-and-experts-407724481.html)) and give them permissions for changing -\\> see [here](https://confluence.atlassian.com/questions/permissions-407724476.html#Permissions-AllowexpertstocuratequestionsandanswersRepBasedPermissions)!\n",
"comments": [
{
"author": "Daniel Holmes",
"body": "I understand about topics and have admin permissions and explored that. I'm asking more about spaces. You can [ask a question in a space](https://confluence.atlassian.com/questions/questions-and-answers-407724478.html#Questionsandanswers-Askinaspacespacequestion)which provides with a permission that \"only people who can view the space can search for and see questions that were asked there. \". Maybe it isn't possible, but I'm trying to determine if a question were to be asked in the wrong space (and thus not visible to the appropriate audience), how can I move it along with any answers that it may have to a different space where the permissions are more appropriate.\n"
},
{
"author": "Fabienne Gerhard",
"body": "Sorry - understood that totally wrong. I did not use the ask in a question opportunity yet.\n"
},
{
"author": "Daniel Holmes",
"body": "No problem. Thanks for taking the time to read it and provide some info.\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Is-there-a-way-to-move-Confluence-Questions-between-spaces/qaq-p/755762
| null |
{
"author": "suvarna dixit",
"title": "How to add recurring meeting calendar events on confluence",
"body": "I would like to showcase recurring meeting calendar o confluence page\n"
}
|
[
{
"author": "Fabian Lim",
"body": "Hi [@suvarna dixit](/t5/user/viewprofilepage/user-id/4658315)\n\nThere is an option to \"repeat\" events.\n\nYou can find instructions in this post: <https://community.atlassian.com/t5/Confluence-Cloud-questions/RECCURING-EVENTS/qaq-p/930722>\n",
"comments": [
{
"author": "suvarna dixit",
"body": "Yes that is there however I have to create these events for all team members\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/How-to-add-recurring-meeting-calendar-events-on-confluence/qaq-p/1882640
|
[
"cloud"
] |
{
"author": "???????",
"title": "How rename attachment in Confluence page?",
"body": "Ive added attach, but cant give name to it.\n"
}
|
[
{
"author": "Stiltsoft Support",
"body": "Hello [@???????](/t5/user/viewprofilepage/user-id/4680001)\n\nYou can use our app [Smart Attachments for Confluence](https://marketplace.atlassian.com/apps/1219123/smart-attachments-for-confluence?tab=overview&hosting=server) for your purpose.\n\nWith its help you can not only [edit the attachment name](https://docs.stiltsoft.com/display/public/SAFC/Managing+documents#Managingdocuments-Renamingthedocument), but also create the [multi-level structure](https://docs.stiltsoft.com/display/SAFC/Managing+folders?from=app-marketplace-more-details) of folders,[preserve document revisions](https://docs.stiltsoft.com/display/SAFC/Managing+documents#Managingdocuments-Managingdocumentrevisions) for change traceability,[import folders with files](https://docs.stiltsoft.com/display/SAFC/Managing+folders#Managingfolders-Uploadingfolderswithdocuments) into Confluence with their structure recreation,[tag documents with labels](https://docs.stiltsoft.com/display/SAFC/Managing+documents#Managingdocuments-Managinglabelsofdocuments) for better searchability, and many more.\n\nFeel free to contact me if you have any questions about it.\n\nElena.\n",
"comments": null
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Community!\n\nAttachments don't have a rename function, that's not what Confluence is for. Renaming a file would break macros and preview functions, so Atlassian have taken the simple route and assumed that you will be attaching files with the correct name that you want, not editing it later.\n",
"comments": [
{
"author": "???????",
"body": "??, ??????? ?? ?????.\n"
},
{
"author": "Jeffrey Lowe",
"body": "People have a need to change file names all the time, if I have an attachment which I use in an expand macro, that attachment may need updated multiple times throughout a life cycle. Organizations go through constant change, group name changes, acronym changes, file naming convention changes etc. If product development can't handle evolving with the way people are using the product, then it's time to move on to a new product.\n"
},
{
"author": "Krzysztof Skrzypczyk",
"body": "In the attachment macro inserted on a page I see PROPERTIES button where I can change the file name of the file that is already attached. It seems to be out of the box functionality (as works even after disabling all add-ons). Am I missing something or you are talking about something else...?\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/How-rename-attachment-in-Confluence-page/qaq-p/1891886
|
[
"server"
] |
{
"author": "Chad Ayers",
"title": "I want to push Sharepoint calendar information to Confluence",
"body": "I would like to push SharePoint calendar information to Confluence team calendar.\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Chad Ayers](/t5/user/viewprofilepage/user-id/4657048) welcome to the Atlassian community\n\nUnfortunately there is not a connector / app that provides that functionality. The only way to get SharePoint calendar information into Confluence Calendar would be to manually import it through an ics file.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/I-want-to-push-Sharepoint-calendar-information-to-Confluence/qaq-p/1875858
|
[
"server"
] |
{
"author": "David Witcomb",
"title": "Are there any suggestions for an easy, FREE plug in for Confluence?",
"body": "Hey guys,\n\nI'm sure there are lots of threads already about this, but at the end of 2021 which FREE plug in for a Confluence calendar is considered to be the easiest to use and set up?\n\nThanks for your time!\n"
}
|
[
{
"author": "Kishan Sharma",
"body": "Hi [@David Witcomb](/t5/user/viewprofilepage/user-id/4647218) You can explore [Google Calendar for Confluence](https://marketplace.atlassian.com/apps/231/google-calendar-for-confluence?hosting=server&tab=overview) which is currently free for Cloud hosting type.\n",
"comments": [
{
"author": "David Witcomb",
"body": "Thanks Kisham\n"
},
{
"author": "Jan Go?ens",
"body": "Hi David,\n\nsince last week there is a [new app in the Marketplace to make your events visible](https://info.seibert-media.net/display/Atlassian/Easy+Events+for+Confluence) in Confluence Cloud. It is still in an early stage and free of charge. If something like this sounds exciting to you, [feel free to contact me](https://hubs.ly/Q01jcv1_0). I'll be happy to connect you to our developers to check your use case.\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Are-there-any-suggestions-for-an-easy-FREE-plug-in-for/qaq-p/1874142
|
[
"cloud",
"free"
] |
{
"author": "Orit",
"title": "Allowlist not visible",
"body": "Hi,\n\nI want to add holidays to my confluence calendar (version 7.1.4) \nI cannot add the external calendar URL as first I need to add it to the allowlist, but although I am the space admin, I do not see the admin console.\n\nPlease advise,\n\nOrit\n"
}
|
[
{
"author": "Matthias Gaiser _K15t_",
"body": "Hi [@Orit](/t5/user/viewprofilepage/user-id/4626441)\n\nwelcome to the Atlassian Community.\n\nI actually don't know if you need the allowlist for this use case but I do know that the [allowlist is a systemwide setting for Confluence](https://confluence.atlassian.com/doc/configuring-the-allowlist-381255821.html) which is only accessible by global Confluence administrators. Space admin permissions are not enough here.\n\nSo, I recommend to talk with your Confluence administrator.\n\nCheers, \nMatthias\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Allowlist-not-visible/qaq-p/1856282
| null |
{
"author": "Rich Scire",
"title": "How to remove calendar in deleted space?",
"body": "We have some deleted spaces who's calendars were not deleted. How can I delete those calendars? I should mention that we are contractually obligated to remove them.\n\nA sql query shows, for example,\n\nCalendar Name Space Key \nDeployment Calendar (null)\n"
}
|
[
{
"author": "Darryl Lee",
"body": "Are you able to subscribe to the calendars in your \"My Calendars\"?\n\n<https://YOURCONFLUENCESITE/calendar/mycalendar.action>\n\nIf so, then you might then be able to get to the option to remove them:\n\n<https://confluence.atlassian.com/display/TEAMCAL32/Editing+a+Calendar>\n\n![removecalendar.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/168593iC08E6E6FAC2D6DEE/image-dimensions/225x367?v=v2 \"removecalendar.jpg\")\n",
"comments": [
{
"author": "Rich Scire",
"body": "That did the trick! Thanks.\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/How-to-remove-calendar-in-deleted-space/qaq-p/1857626
|
[
"server"
] |
{
"author": "Wolfgang Lutz",
"title": "Is it possible to remove the \"Calendars\" (Team Calendar) entry in the sidebar for all spaces?",
"body": "We need the Team Calendars only in some spaces not in all spaces.\n\nSo is it possible to remove the \"Calendars\" (Team Calendars) entry in the sidebar for all spaces and activate the \"Calendars\" entry only in defined spaces?\n\nConfluence Version 7.13.1\n"
}
|
[
{
"author": "Fabian Lim",
"body": "Hi [@Wolfgang Lutz](/t5/user/viewprofilepage/user-id/684388)\n\nI don't think this is possible. Anyone can use the macros to insert calendars and there is no way to lock them.\n\nRegards\n",
"comments": [
{
"author": "Wolfgang Lutz",
"body": "Servus [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564)!\n\nTHX for you feedback.\n\nI didn't mean the UserMacro TeamCalendar.\n\nI want to hide/remove the \"Calendars\" entry in the left sidebar for all spaces and show them only in selected spaces.\n\n![ScreenShot 384 Space permissions - Group IT - UNIQA Confluence TEST - Mozilla Firefox 20211109092454.png](https://community.atlassian.com/t5/image/serverpage/image-id/168698i5B17228AA4EE8E57/image-size/large?v=v2&px=999 \"ScreenShot 384 Space permissions - Group IT - UNIQA Confluence TEST - Mozilla Firefox 20211109092454.png\")\n\nCheers Wolfgang\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Is-it-possible-to-remove-the-quot-Calendars-quot-Team-Calendar/qaq-p/1856237
|
[
"server"
] |
{
"author": "Mikhail Carbonell",
"title": "Confluence Staging Environment Set up",
"body": "HI Team,\n\nWe are planning to upgrade our Confluence version 7.9.3 to 7.13.2 per Atlassian Security Advisory. \n\nConfluence Version: 7.9.3 \nTarget Version: 7.13.2 \n\n1. Complete pre-upgrade checks -- PASSED \n2. Upgrade - Running installer \n3. Upgrade Test Environment-- This is where i am stuck \n\nOur Confluence server is running in Azure VM ( 2008 R2 Server ) . I created a snapshot of the VM and restored in a different Virtual Network. I was able to access the Test VM and access the Confluence by going to https:\\\\\\\\localhost and access the confluence resource. What i noticed when im log in is the error \" Your URL doesn't macth confluence is set to \" production url \" but you are accessing \" Https:localhost\" and there is an option to Update base URL. is it safe to update the base url on this test environment? or would it affect my production confluence? Did i do something wrong creating a test environment? please advise.\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Mikhail Carbonell](/t5/user/viewprofilepage/user-id/4259835) Creating a snapshot of the instance is fine. I am assuming that you made a snapshot of the Database as well and that the test environment has no way to connect to the production environment and that the test environment is connected to the test DB. If this is the case then any change made in the test environment will not impact your production environment.\n\nSome recommendations when snapshotting production.\n\n* Create the new snapshot in a new DMZ that cannot access the production environment.\n* Confirm that the snapshotted instance is accessing the snapshotted DB.\n* Update the snapshotted instance licenses to developer licenses.\n",
"comments": [
{
"author": "Mikhail Carbonell",
"body": "Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) \n\nI appreciate sharing your knowledge this will really help me, I am taking over this project and no idea how to do it. lol. \n\nYes, the test server has a different name but same replica of production server. \nYes, the test server and test DB is on a different Virtual Network, no connection to Production server. \n\nQuestions: \nHow do i confirm that the test server is accessing the TestDB? is there a tool that i can use? \n\nIs it Vital to update the license to developer license or this is optional? \n\nIs safe to update my the base URL in the test environment? \n\nThank you in Advance. \n"
},
{
"author": "Brant Schroeder",
"body": "How do i confirm that the test server is accessing the TestDB? is there a tool that i can use? You can see this in the connection string on the server in the dbconfig.xml \n\nIs it Vital to update the license to developer license or this is optional? I would recommend it so you are in compliance. Only your production instance should have a production license. \n\nIs safe to update my the base URL in the test environment? Since your test instance is not connected to production in any way then yes change it up.\n"
},
{
"author": "Mikhail Carbonell",
"body": "Thank you so much for all the information. I appreciate your help.\n"
},
{
"author": "Brant Schroeder",
"body": "Sure, if this answered your question can you accept it.\n"
},
{
"author": "Mikhail Carbonell",
"body": "yes sir. \n\nThank you.\n"
},
{
"author": "Mikhail Carbonell",
"body": "Hi [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100) \n\nOne more follow up question, do i need to configure/change anything on the Test DB?\n"
},
{
"author": "Brant Schroeder",
"body": "There is nothing that needs to be done to the test DB.\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Confluence-Staging-Environment-Set-up/qaq-p/1853330
|
[
"server"
] |
{
"author": "Rob Horan",
"title": "Is there a way to get a daily digest from Team Calendars?",
"body": "Every day, at 8:30 AM, I get a message in a Slack channel channel from the Google calendar integration that lists all of my events for that day.\n\nI would like the same for all of the team calendars I subscribe to. This can be in the form of an email, Slack message (ideal) or something else.\n\nIs it possible to get daily summaries of all events/records for a calendar?\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Rob Horan](/t5/user/viewprofilepage/user-id/853604) Nothing like this is available in team calendar.\n",
"comments": [
{
"author": "Rob Horan",
"body": "That's really unfortunate.\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Is-there-a-way-to-get-a-daily-digest-from-Team-Calendars/qaq-p/1840889
|
[
"digest",
"report",
"server",
"summary"
] |
{
"author": "Rob Horan",
"title": "Why aren't email notifications sent from Team Calendars while other Confluence notifications are?",
"body": "We have a Confluence DC instance in which we get email notifications all the time for pages we watch, comments, etc. Email sends from Confluence are working well.. except for Team Calendars.\n\nWhen watching a calendar no emails are being sent for new events, updates... basically anything that a watcher should see.\n\nWhy would there be a failure on the part of Team Calendars only?\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Rob Horan](/t5/user/viewprofilepage/user-id/853604) If you are watching the calendar you should be receiving notifications. <https://confluence.atlassian.com/teamcal/watch-a-calendar-247070749.html>\n\nHave you looked at the logs to see if there is an issue being logged there? you might have to turn on additional logging.\n\nHave you done a trace to see if the email is going out?\n",
"comments": [
{
"author": "Rob Horan",
"body": "Thanks - unfortunately for this particular instance I don't have admin rights, but I have passed along these comments to see how far we can get.\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Why-aren-t-email-notifications-sent-from-Team-Calendars-while/qaq-p/1840881
|
[
"email",
"notification",
"server"
] |
{
"author": "???",
"title": "????? ??",
"body": "????? ??? ? ?? ??\n\n??? ? ??? ??? ?????, ?? ?? ????? ????? ???\n\n?? ????? ?? ??? ? ?? ??? ? ?????\n\n?? ??? ???? ????? ?? ????? ?????\n\n???? ??? ? ???? ??\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@???](/t5/user/viewprofilepage/user-id/4598164)\n\nAre you on server or cloud? What browser are you using? Does your browser have any plugins, if so have you tried disabling them? Have you tried clearing your cache?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/%EC%B9%B4%EC%B9%B4%EC%98%A4%EC%9C%84%ED%82%A4-%ED%8E%B8%EC%A7%91/qaq-p/1837023
| null |
{
"author": "Kristine",
"title": "How do I un-sync my calendar from the two-way sync?",
"body": "Hello, I accidentally set up a two-way calendar sync, but I only wanted the one-way calendar sync. How do I remove the two-way sync?\n\nThanks in advance!\n\nKristine\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Kristine](/t5/user/viewprofilepage/user-id/4580182) Welcome to the Atlassian Community\n\nI am assuming you are talking about Outlook.In Outlook in Calendar, under 'My Calendars', right-click the name of the calendar that you want to delete. Click 'Delete Calendar'.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/How-do-I-un-sync-my-calendar-from-the-two-way-sync/qaq-p/1821718
| null |
{
"author": "Christopher Jones",
"title": "Can Jira Tempo Planning Automation to Calendar?",
"body": "I am creating a new team calendar and am curious to know if there is a way to set up the calendar so that Jira stories can populate the calendar. For instance, if someone create a Jira story or subtask with a specific date, can that be pushed to the team calendar for tracking purposes?\n"
}
|
[
{
"author": "Fabian Lim",
"body": "Hi [@Christopher Jones](/t5/user/viewprofilepage/user-id/4566573)\n\nWelcome to the community. This is possible through the following instructions: <https://confluence.atlassian.com/teamcal/add-jira-events-241566244.html>\n\nRegards\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Can-Jira-Tempo-Planning-Automation-to-Calendar/qaq-p/1811386
| null |
{
"author": "Vamshi Rao",
"title": "Changing Time Events",
"body": "Hello,\n\nWe are experiencing an issue with Confluence Calendars. The times for the events we are entering on the Confluence Calendar are automatically changing once entered. This has been happening the last two days is it due to change in service of our licenses?\n\nThe hours are off 1-4 hours. I thought it may be the time zone but the time zone is correct in the user's profile.\n\nThank you very much in anticipation.\n"
}
|
[
{
"author": "Fadoua",
"body": "[@Vamshi Rao](/t5/user/viewprofilepage/user-id/4560919)\n\nAre you Server or Cloud user please? It is important as there are differences between the 2 types of hosting.\n\nBest,\n\nFadoua\n",
"comments": [
{
"author": "Vamshi Rao",
"body": "Hello [@Fadoua](/t5/user/viewprofilepage/user-id/655791)\n\nThank you very much for responding.\n\nThis is Cloud based Instance.\n"
},
{
"author": "Fadoua",
"body": "No usually a change in the license wouldn't a feature in Confluence.\n\nSometimes it could be a glitch. Usually Atlassian does maintenance Sunday nights.\n\nLet me know tomorrow if you are still seeing this problem.\n\nIn between did you check the following page please? Just to make sure that you have the right time zone\n\n![Screen Shot 2021-09-19 at 8.43.26 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/160988iBC425F7B362AF9BA/image-size/large?v=v2&px=999 \"Screen Shot 2021-09-19 at 8.43.26 PM.png\")\n\nBest,\n\nFadoua\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Changing-Time-Events/qaq-p/1807898
| null |
{
"author": "Finn Togo",
"title": "my calendar shows sunday as first left. I would like Monday to show first left.",
"body": ".\n"
}
|
[
{
"author": "Kishan Sharma",
"body": "Hi [@Finn Togo](/t5/user/viewprofilepage/user-id/4550614) Welcome to the Atlassian Community!\n\nThe Team Calendars follows per user language preferences to decide which day is at the start of the week. For example, if you want to make the start of the week to Sunday (US Calendar), you would need to install the US Language pack and edit your Confluence user preferences to choose US English. To do this, **click User name \\> Settings \\> Edit \\> Language and then choose US English.**\n\n*The Confluence default is to **Automatically detect browser settings.***\n",
"comments": [
{
"author": "Finn Togo",
"body": "thanks - I chose 'Danish', which did the job :-)\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/my-calendar-shows-sunday-as-first-left-I-would-like-Monday-to/qaq-p/1800527
|
[
"cloud"
] |
{
"author": "Oleksandr Holubenko",
"title": "Can I count some events in my Team Calendar?",
"body": "Hello, \n\nI have a Team Calendar with Vacation. I need to count all used vacation days. \nFor example: \n- I have 28 vacation day per year and teammate booked into Team Calendar a few days, I need to know how much days he already used and how much days left. \nCan I do this with Confluence Team Calendar or do I need to use external tools?\n"
}
|
[
{
"author": "Oleksandr Holubenko",
"body": "For everyone who will read this \n\n<https://jira.atlassian.com/browse/CONFSERVER-51323>\n",
"comments": null
},
{
"author": "Oleksandr Holubenko",
"body": "Any suggestions? Any proposition?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Can-I-count-some-events-in-my-Team-Calendar/qaq-p/1793095
|
[
"server"
] |
{
"author": "????",
"title": "????????Save????? ??8?30?18:00???? ??????????????????",
"body": "??8?30?18:00???????Save?????\n\n![image (1).png](/t5/image/serverpage/image-id/158189iB6B4C551ED50F376/image-size/large?v=v2&px=999 \"image (1).png\")\n\n???????????????????????????????????????????????????????????????????????????????????????????????????\n\n??????????????????????????????????????????????????????\n\n?????????????????????????????????????????????????\n\n|---|\n| |\n"
}
|
[
{
"author": "Rick Li",
"body": "?????????????????????????\n\n????????????????????????????????\n\n* ??????????????????????????*CONFLUENCE?? \\> ???? \\>????* ????**Synchrony** ?????????????????????????????????????????**Synchrony??????????**?????????????\n\n???????????????????????????????[Atlassian support](https://support.atlassian.com/contact/) ??????????\n\n???????????\n",
"comments": [
{
"author": "Rick Li",
"body": "????????????????????????????????????????????\n"
},
{
"author": "Rick Li",
"body": "???????????????\n\n??????????????????????????????????????????\n\n* [????????????????](https://ja.confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html)\n\n????????????????????????????????????emoji??????????????????\n\n* [????????? Unable to Communicate with Server ???????????](https://ja.confluence.atlassian.com/confkb/saving-page-throws-unable-to-communicate-with-server-message-921470725.html)\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/%E6%9B%B4%E6%96%B0%E3%81%A7%E3%81%8D%E3%81%BE%E3%81%9B%E3%82%93-Save%E3%81%A7%E3%81%8D%E3%81%BE%E3%81%9B%E3%82%93-%E6%98%A8%E6%97%A58%E6%9C%8830%E6%97%A518-00%E3%81%94%E3%82%8D%E3%81%8B%E3%82%89-%E8%A7%A3%E6%B6%88%E3%81%99%E3%82%8B%E3%81%AE%E3%81%AF%E3%81%A9%E3%81%86%E3%81%99%E3%82%8C%E3%81%B0%E3%82%88%E3%81%84%E3%81%A7%E3%81%97%E3%82%87%E3%81%86%E3%81%8B/qaq-p/1790977
| null |
{
"author": "Lee Phelps",
"title": "How can I allow external people to view the calendar",
"body": "We have a calendar that I need to share with external third party contributors from outside of our company. How do i grant them access please?\n"
}
|
[
{
"author": "Pavel Junek",
"body": "Hi Lee,\n\nWelcome to Atlassian Community!\n\nMaybe this article will help you [Share Calendars](https://confluence.atlassian.com/teamcal/share-calendars-785460171.html).\n\nPavel\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/How-can-I-allow-external-people-to-view-the-calendar/qaq-p/1790510
| null |
{
"author": "Li Guoqiang",
"title": "Users cannot add group data",
"body": "I have obtained the user through LDAP and the group data in the ad domain at the same time.However, I found that users cannot be added to the groups created in the \"confluence\".The LDAP access method is read-only.Is it because something is wrong when I configure LDAP? So I can't add users to the group?\n"
}
|
[
{
"author": "Alex",
"body": "Hi [@Li Guoqiang](/t5/user/viewprofilepage/user-id/4505455) welcome to the community!\n\nYour assumption is correct, if you have a read-only LDAP connection you won't add users LDAP to local groups.\n\nHowever, you can create the same group in LDAP and add users there. Confluence will identify them as the same group to grant permissions for group members.\n\nCheers,\n\nAlex\n",
"comments": [
{
"author": "Li Guoqiang",
"body": "Thank you very much for your reply. The problem has been solved.\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Users-cannot-add-group-data/qaq-p/1771321
|
[
"confluence",
"server"
] |
{
"author": "Meredith Ezekiel",
"title": "Can an API get the Workday Absence Requests integrated to Confluence Team Calendar?",
"body": "For example, if an employee enters PTO, SPTO, or a remote day can we have an API set up to feed this data to the Confluence Team Calendar?\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Meredith Ezekiel](/t5/user/viewprofilepage/user-id/4499753) Welcome to the Atlassian Community\n\nThere currently is not an official confluence calendar API. So even if you build a webservice to provide the data there would be no way to add it to Confluence calendar.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Can-an-API-get-the-Workday-Absence-Requests-integrated-to/qaq-p/1766190
| null |
{
"author": "Vu Trieu",
"title": "Issue with adding new calendar",
"body": "I'm adding a new calendar...enter the new name, description, time zone then click OK. The OK button changed to Adding...but nothing happen. Any suggestions? Thanks.\n"
}
|
[
{
"author": "Vu Trieu",
"body": "Look like it did add a new calendar or 2 in my case but stuck at the Adding screen.....\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Issue-with-adding-new-calendar/qaq-p/1763281
|
[
"cloud"
] |
{
"author": "Battfor",
"title": "Account is deactivated",
"body": "I receive the following error message:\n\n#### *You don't have permission to access this content* {#toc-hId-289485145}\n\n*It looks like your account has been deactivated.*\n\n*We've sent you an email with details of who to contact to get more information about this.*\n\nThe problem I am having is that no email is sent and have no idea what to do next.\n"
}
|
[
{
"author": "Ste Wright",
"body": "Hi [@Battfor](/t5/user/viewprofilepage/user-id/5364923)\n\nThis is a public forum, so I've removed your email from your question.\n\nI would suggest contacting Atlassian directly for support with this one, you can do that from here: <https://support.atlassian.com/>\n\nSte\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Account-is-deactivated/qaq-p/2533703
| null |
{
"author": "Ruby",
"title": "How can I remove an item from the product switcher",
"body": "When I was getting started I used Jira Software but have now moved all of my projects to Jira Work Management. I'm not using Jira software anymore and it's confusing to have to think about *which Jira* I want every time I switch. I'm also concerned if my colleagues are also seeing both.\n\nSo how can I remove Jira Software from my Atlassian Start page and the product switcher, or at least have it treated like it hasn't been used recently.\n"
}
|
[
{
"author": "Mikael Sandberg",
"body": "The product switcher is based on the Atlassian products that your instance subscribes to, the only customization you can do is add your own links.\n\nIf you look at [this question](https://community.atlassian.com/t5/Atlassian-Account-questions/Configure-Switch-to-menu/qaq-p/1823182) it looks like Atlassian is/was interested in understanding how people in large organizations are using the switcher, so I would email Magda and see if they still want to hear from customers. There are also links to suggestions in that question that you can vote on if you want to be able to configure product links.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/How-can-I-remove-an-item-from-the-product-switcher/qaq-p/2528653
| null |
{
"author": "Fehintola Oladele",
"title": "Someone who claims to be representing Atlassian is offering me a data entry job. Is it legit?",
"body": "*** ** * ** ***\n"
}
|
[
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nAlmost certainly not. It's not how Atlassian recruit, and although there is a boring essay on how they do it at varying levels, it's not worth it.\n\nThere is a simple test - ask the person to give you the link to the job posting. Atlassian now post almost all roles online (the exceptions being some very senior roles)\n",
"comments": null
},
{
"author": "Shireen Allie",
"body": "Sounds like this!\n\nMS WORD TYPING JOB AVAILABLE DAILY PAYMENT \nlooking for Data Entry and Content Writing Experts freshers/Beginners\n\nMessage the RECRUITMENT MANAGER OF THE ATLASSIAN COMMUNITY <https://t.me/Atlassofficials> on telegram for project details.\n\n#Is this a scam!!!!!!\n",
"comments": [
{
"author": "Andy Heinzer",
"body": "Thanks for reporting this to us. We have had several reports of this, such as in <https://community.atlassian.com/t5/Announcement-questions/May-I-ask-if-there-is-available-Data-Entry-jobs/qaq-p/2521159#U2521174>\n\nThis looks like a scam. Atlassian does not offer these kinds of roles, and Atlassian does not use the telegram service in any official capacity. Our employment website can be found at <https://www.atlassian.com/company/careers>\n\nI have reported this telegram account to the [email protected] per the details in the <https://telegram.org/faq>\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Someone-who-claims-to-be-representing-Atlassian-is-offering-me-a/qaq-p/2528726
| null |
{
"author": "Dima Dmitruk",
"title": "Can't change email",
"body": "Hi. I can't change my Account email. No verify messages are coming to my new email. \n"
}
|
[
{
"author": "Hector Menchaca",
"body": "Hello [@Dima Dmitruk](/t5/user/viewprofilepage/user-id/5349676) ,\n\nI think the best here is that you open a ticket with us - please go to <https://support.atlassian.com/contact/> and open a ticket.\n\nBest Regards,\n\nThanks!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Can-t-change-email/qaq-p/2515857
| null |
{
"author": "Jim Davidson",
"title": "Verification & Recovery Link Emails not being sent/received",
"body": "I am trying to setup an Atlassian/Trello account for a new employee. I have created their account however the verification email isn't ever arriving at our email server.\n\nAs the administrator, I have checked all received, rejected, delayed email logs and there is nothing coming to us from [@AM](/t5/user/viewprofilepage/user-id/8302).atlassian.com to the new user's account. I have tried (and been successful) sending emails to the new user from both Gmail and our server.\n"
}
|
[
{
"author": "Andy Heinzer",
"body": "Hi [@Jim Davidson](/t5/user/viewprofilepage/user-id/5354771)\n\nI found the following bounce in our email logs:\n> 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) \\[YT3CAN01FT027.eop-CAN01.prod.protection.outlook.com 2023-10-31T19:43:23.872Z 08DBDA338900F453\\]\n\nI have cleared the suppression for all the accounts on your domain, but this problem could easily happen again. This specific error message is known to happen with Outlook/Office365 accounts sometimes. We have a guide on how you can prevent this problem over in <https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108>\n\nI recommend following those steps to try to help prevent that specific bounce message in the future.\n\nRegards,\n\nAndy\n",
"comments": null
},
{
"author": "Hector Menchaca",
"body": "Hello [@Jim Davidson](/t5/user/viewprofilepage/user-id/5354771) ,\n\nWelcome to the Atlassian Community!\n\nCan you please raise a ticket using: <https://support.atlassian.com/contact/> ?\n\nRegards,\n\nThanks!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Verification-amp-Recovery-Link-Emails-not-being-sent-received/qaq-p/2521933
| null |
{
"author": "Ruby",
"title": "How to remove upselling links?",
"body": "It's very confusing for me as an administrator to see so many normal interface elements for Atlassian products and services that we're not currently subscribed to. If it's confusing for me, imagine how frustrating it is for my users!\n\nThere must be a way for paying customers to turn these off.\n"
}
|
[
{
"author": "Ste Wright",
"body": "Hi [@Ruby](/t5/user/viewprofilepage/user-id/1112037)\n\nYou can turn off some of the suggestions/tips which pop-up in Jira. You'll need to be an Admin to do this:\n\n* Go to Settings (cog icon in top-right) \\> System\n* Choose *General Configuration*from the left-hand menu (it should default to this)\n* Scroll to the bottom of this page and select the hyperlink *Turn off product recommendations*\n* Follow the instructions\n\nNotes...\n\n* Whilst I haven't found a similar option in Confluence, the action is taken from the Atlassian Admin section - so this might turn off recommendations for all products (?)\n* The warning message states turning this off cannot be undone, so keep this in mind\n\n---\n\nFor some other features, there aren't options to turn these off at present - there are several feature requests for this you could vote for though:\n\n* [CLOUD-11352](https://jira.atlassian.com/browse/CLOUD-11352)\n* [MP-100](https://jira.atlassian.com/browse/MP-100)\n\nOr if yours isn't listed, look for others (or make a new suggestion) here: <https://jira.atlassian.com/secure/Dashboard.jspa>\n\nSte\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/How-to-remove-upselling-links/qaq-p/2514574
|
[
"account",
"automation",
"project",
"template"
] |
{
"author": "Lerato",
"title": "What do I put on your side box for verification",
"body": "I was trying to verify my account.\n"
}
|
[
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nYou just need to do what it says in the verification email, click on the link.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/What-do-I-put-on-your-side-box-for-verification/qaq-p/2503514
| null |
{
"author": "Aleksandar Salevski",
"title": "Not receiving account recovery link on my email",
"body": "My colleague cannot get the recovery link for her Atlassian account, Admins added her to the instance it shows her last active in June but she cannot receive the recovery link in her outlook.\n\[email protected]\n"
}
|
[
{
"author": "Aleksandar Salevski",
"body": "what type of request would i choose?\n\n![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/285387i6A3D0148852AB0E6/image-size/large?v=v2&px=999 \"Capture.PNG\")\n",
"comments": [
{
"author": "Hector Menchaca",
"body": "Hi [@Aleksandar Salevski](/t5/user/viewprofilepage/user-id/4337216) ,\n\nYou can choose - Technical issues and bugs.\n\nThanks!\n"
}
]
},
{
"author": "Hector Menchaca",
"body": "Hello [@Aleksandar Salevski](/t5/user/viewprofilepage/user-id/4337216) ,\n\nWelcome to the Atlassian Community!\n\nFor these kinda of issues is better that you raise a request via: <https://support.atlassian.com/contact/>\n\nRegards,\n\nThanks!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Not-receiving-account-recovery-link-on-my-email/qaq-p/2501001
| null |
{
"author": "ChrisR",
"title": "How to move Community accounts?",
"body": "I was laid-off at my previous employer and want to move my account off of that email and update it to my new company. Can this be done or do I just need to start over?\n"
}
|
[
{
"author": "Andy Heinzer",
"body": "We have a process to follow for these kinds of request. More info in <https://community.atlassian.com/t5/Announcement-articles/Usernames-privacy-email-changes-alter-egos-and-you/ba-p/1056964>\n\nFrom that page:\n> Then [create a support case using this link](https://support.atlassian.com/contact/#/?inquiry_category=account_management&reason=update_contacts&support_type=customer) with the following information:\n>\n> * A link to your original Community profile (the one associated with your company email address) and include the old email address\n> * A link to your new Community profile (the one associated with your personal email address) and include the new email address\n\nWe typically need to verify that you have control of that old account first. If you no longer have access to that account, then we need to confirm with an admin from that domain that we have consent to move that account to new address.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/How-to-move-Community-accounts/qaq-p/2498684
| null |
{
"author": "BBM Thirdline Support",
"title": "Owner",
"body": "Dears,\n\nWwe have a support team service for an external customer. We provide the service with a Jira Cloud Solution.\n\nOur client wants to be the owner of the Jira Instance. Not only pay for it but also manage all the settings . Is it possible to make this change ?\n\nWhat should we do?\n\nIs this process transparently for the final users?\n\nThanks\n"
}
|
[
{
"author": "Peter Van de Voorde",
"body": "Hi [@BBM Thirdline Support](/t5/user/viewprofilepage/user-id/5309048) , \n\nWelcome to the Atlassian community, this is a community of Atlassian users and some Atlassians. But this sounds like something you should reach out to Atlassian support for directly, you can contact them here: <https://support.atlassian.com> \n\nI'm sure they should be able to help you out. \n\n<br />\n\nCheers, \nPeter\n",
"comments": [
{
"author": "BBM Thirdline Support",
"body": "Thanks,\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Owner/qaq-p/2486917
| null |
{
"author": "Sergey Kovalev",
"title": "You don?t have permission to access this content",
"body": "Hi,To All,\n\nLook like a have a similar question, my account has been deactivated, how to get it back?\n\n##### You don't have permission to access this content {#toc-hId--1532281960}\n"
}
|
[
{
"author": "Hector Menchaca",
"body": "Hello [@Sergey Kovalev](/t5/user/viewprofilepage/user-id/5316629) ,\n\nWelcome to the Atlassian Community!\n\nIt looks like an admin from your organization has deactivated your Atlassian account. To access Atlassian products again **contact your admin to reactivate your account or create a new Atlassian account using a different email address.**\n\nRegards,\n\nThanks!\n",
"comments": [
{
"author": "Ivan Savin",
"body": "please help! I cannot access my data. it says\n\nIt looks like your account is disabled.\n\nHo do I enable it back?\n\nMy account is [email protected]\n\nNo messages coming into my e-mail except links for password change\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/You-don-t-have-permission-to-access-this-content/qaq-p/2477755
| null |
{
"author": "ITOPS Notifications {Appfire}",
"title": "Need to update User name of a user",
"body": "Hi Team,\n\nWe have tried updating a user's username from admin.atlassian.com but the changes are reverting back to earlier after 2 days\n\nUsername: Rama Krishna Anumola\n\nCan you please check this and resolve the issue?\n\nThanks, \nNishi\n"
}
|
[
{
"author": "ELFAPP Technologies",
"body": "Hi,\n\nUsernames are typically not relied on in the Cloud. Are you referring to the displayName of the user? If yes, probably you want to check if this user is managed or unmanaged. If it is the former, then changes need to be done from the identity provider since there's a sync between the identity provider and your organization.\n",
"comments": [
{
"author": "Nishi Sree Ramala {Appfire}",
"body": "Thank you! This worked.\n"
}
]
},
{
"author": "Hector Menchaca",
"body": "Hello Nishi,\n\nAs other user commented - first of all you need to check if your organization provision users via IdP - if this is true then all the changes to a user need to be started on the IdP side and then reflected in Atlassian.\n\nThanks,\n\nHector M\n",
"comments": [
{
"author": "Nishi Sree Ramala {Appfire}",
"body": "Yes. It worked after changing in IDP\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Need-to-update-User-name-of-a-user/qaq-p/2482910
| null |
{
"author": "Tom",
"title": "As an admin I am not able to login anymore after configuring SSO What now?",
"body": "Me, and my other colleagues are not able no login anymore after configuring our sso. After some research it seams the configuration was done wrong in jira, as I get the error: Invalid issuer for SAML user. As we are not able to get into our admin account anymore, how would we fix this?\n"
}
|
[
{
"author": "Hector Menchaca",
"body": "Hi [@Tom](/t5/user/viewprofilepage/user-id/5316318) ,\n\nWelcome to the Atlassian Community!!\n\nThis error will occur when the URL in the \"Identity Provider Entity ID\" field is incorrect in SAML single sign-on within [admin.atlassian.com](http://admin.atlassian.com/).\n\nVerify that the URL within the field matches the value being sent from the Identity Provider. You may need to click \"Edit Configuration\" and copy it out as it can mask certain characters such as spaces.\n\nIf this doesn't solve your issue then please raise a ticket to support.\n\nRegards, \nHector\n",
"comments": null
},
{
"author": "Nicholas M",
"body": "You will need to contact support to give you access to fix it, it is recommended when setting up SAML for the first time you create an authentication policy that excludes your admin user from the SAML policy so you can authenticate without SAML until you are confident it is correctly configured.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/As-an-admin-I-am-not-able-to-login-anymore-after-configuring-SSO/qaq-p/2477297
| null |
{
"author": "Jason Owen",
"title": "What can I do if I have students I want to see a project and move stories on a Sprint board?",
"body": "I am a computer science professor and I love Jira for my projects. I have 65 students spread over 18 scrum teams. Each team working on a different project. What is the optimal and most cost effective way to give students the ability to see their scrum board and move and comment on stories without making them a user in Jira? Can I do that?\n"
}
|
[
{
"author": "Kieren _SmolSoftware_",
"body": "Most cost effective - request a discount via the Atlassian Classroom license <https://www.atlassian.com/solutions/survey/classroom-license-request#/>\n\nYou can't get away from making each of your 65 students licensed users, if you also want them to update stories. Creating Team-managed project is probably easiest, letting your students have more control over how the board functions.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/What-can-I-do-if-I-have-students-I-want-to-see-a-project-and/qaq-p/2472257
| null |
{
"author": "Andrei",
"title": "You've been invited to Jira Service Management",
"body": "Hello! Getting some kind of SPAM from different projects. Is there a way to stop it or remove yourself from the project?\n\nIs it possible to report such projects to Atlassian admins?\n\nThank you!\n"
}
|
[
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nThe only thing you can do really is forward any email (one from each domain) to [email protected] - no need to add any data or explanation, just forward it. It gets turned into a task for the abuse team to check the site and shut it down if it's abusive.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/You-ve-been-invited-to-Jira-Service-Management/qaq-p/2472799
| null |
{
"author": "Thomas L?schner",
"title": "Login affected after changing e-mail of a managed account?",
"body": "Dear Community,\n\nif I change the e-mail address of an already claimed, managed account, does this affect the user's login? Is the user then forced to use the new e-mail address for his login or are both e-mail addresses still usable for login?\n\nThanks in advance.\n\nBest regards\n"
}
|
[
{
"author": "Teja",
"body": "Hi [@Thomas L?schner](/t5/user/viewprofilepage/user-id/5215635)\n\nWelcome to the Atlassian Community!\n\nIf you use a managed account, **you won't be able to directly update your account's email address** . Please reach out to your organization admins, only they will be able to update your account's email address. A Managed account is a User who is being managed by an Atlassian organization due to Domain Verification.\n\nFor more details please find the below document -\n\n[https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html#:\\~:text=If%20you%20use%20a%20managed,organization%20due%20to%20Domain%20Verification](https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html#:~:text=If%20you%20use%20a%20managed,organization%20due%20to%20Domain%20Verification).\n\nThanks,\n\nTeja\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Login-affected-after-changing-e-mail-of-a-managed-account/qaq-p/2465129
| null |
{
"author": "Randy Weed",
"title": "Okta provisioned users not receiving initial account activation invite",
"body": "We have Okta provisioning configured for Atlassian. Users are getting provisioned no issue, however the new users are not getting their email invite from the API provisioning. I am able to go back into the Atlassian admin portal and resend the invite which they receive no issue.\n\nAm I missing a setting in that the activation invites are not getting sent to the new users at the time of the API integrated provisioning?\n"
}
|
[
{
"author": "Kieren _SmolSoftware_",
"body": "Check that your email server isn't blocking any Atlassian email domains?\n",
"comments": null
},
{
"author": "Nicholas M",
"body": "Hi Randy, You might be better asking this question in the Atlassian Access group as SAML / Scim sync providers like Okta are an Access only feature.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Okta-provisioned-users-not-receiving-initial-account-activation/qaq-p/2458936
| null |
{
"author": "Lisa",
"title": "Is this spam",
"body": "![Screenshot_20230824-001252_Outlook.jpg](/t5/image/serverpage/image-id/276841iC79CDC2C141BB901/image-size/large?v=v2&px=999 \"Screenshot_20230824-001252_Outlook.jpg\")![Screenshot_20230824-001430_Outlook.jpg](/t5/image/serverpage/image-id/276843i0351B4232FA58442/image-size/large?v=v2&px=999 \"Screenshot_20230824-001430_Outlook.jpg\")\n"
}
|
[
{
"author": "Nicholas M",
"body": "Yes, unfortunately a spammer has found an obscure case to generate these emails with some spam content, this is being actively worked on and right now the spam part at the top of the email is no longer present in these emails.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Is-this-spam/qaq-p/2458433
| null |
{
"author": "Gerald Connolly",
"title": "How do i log a bug against Jira itself?",
"body": "My Jira Profile, is set to UK English (Actually there isnt such a thing its actually just English!) but Jira keeps complaining about my spelling when i use words like synchronise as it wants to spell it the US way ie \"iZe\" (zed) rather than an \"iSe\"\n"
}
|
[
{
"author": "Dave Mathijs",
"body": "[@Gerald Connolly](/t5/user/viewprofilepage/user-id/4632549)\n\nThis is your browser's spelling check 'complaining', it has nothing to do with the set language in the account preferences of your profile.\n",
"comments": null
},
{
"author": "Gerald Connolly",
"body": "I still do not have a way to log bugs against Jira (i have other issues that need reporting)\n",
"comments": null
},
{
"author": "Gerald Connolly",
"body": "Hi Dave,\n\nYou may be right, but from what i can see i have English as my preferred language in my browser\n\nRegards Gerald\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/How-do-i-log-a-bug-against-Jira-itself/qaq-p/2459475
|
[
"atlassian-marketplace",
"cloud"
] |
{
"author": "Amy Elliott",
"title": "Age Restriction for Trello Account?",
"body": "I am trying to have my school approve access for students in my STEM class and I am having a difficult time finding the information that my school needs. Does anyone know if there is an age-restriction or any other information about student access to Trello?\n"
}
|
[
{
"author": "Nicholas M",
"body": "According the Terms of Service - <https://www.atlassian.com/legal/cloud-terms-of-service>\n> **2.6.** ++Age Requirement for End Users.++ The Cloud Products are not intended for, and should not be used by, anyone under the age of 16. You are responsible for ensuring that all End Users are at least 16 years old.\n\nIt probably seems silly in the context of Trello, but technically an Atlassian Account is independent of a particular product so can be used across any and all Atlassian products not just Trello.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Age-Restriction-for-Trello-Account/qaq-p/2456674
| null |
{
"author": "Jevon L_",
"title": "How can a user find out who are the Org Admins?",
"body": "Hi,\n\nWe're unable to add users to a project Jira/Confluence and found out that their Atlassian accounts have been deactivated at the Org level.\n\nHow can we find out who the Org admins are so that we can request their accounts to be reactivated?\n\nThank you.\n"
}
|
[
{
"author": "Teja",
"body": "Hi [@Jevon L_](/t5/user/viewprofilepage/user-id/3327175)\n\nWelcome to Atlassian Community!\n\nplease note that user should be site admin or Org admin to check the user management.\n\nIn order to view who are the org admin, go to settings -\\>user management. Filter the users by org admin as shown below -\n\n![Picture30.png](https://community.atlassian.com/t5/image/serverpage/image-id/283448i693B358215D2C1EC/image-size/large?v=v2&px=999 \"Picture30.png\")\n\nPlease accept answer if it helps.\n\nThanks,\n\nTejaswini\n",
"comments": null
},
{
"author": "Kieren _SmolSoftware_",
"body": "Hi [@Jevon L_](/t5/user/viewprofilepage/user-id/3327175)\n\nThere's no easy way to do this if you don't already have Org Admin access (as [@Teja](/t5/user/viewprofilepage/user-id/5281588) has said).\n\nBest way is to contact the project leads, which you should be able to see in the Jira -\\> Projects -\\> View all Projects list, and find out if any of them know who the Org Admins **OR**Product Admins are.\n\nIf none of them know who the Org Admins are, a Product admin could look at the audit logs in the Jira settings area to see who's making group/product access changes, or they could use an API to retrieve the list of users in the site-admin or org-admin group.\n\nFailing all that... You'll probably need to contact your IT team.\n\n-Kieren \nCo-Founder @ Smol Software \\| Ex-Atlassian\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/How-can-a-user-find-out-who-are-the-Org-Admins/qaq-p/2452475
|
[
"account",
"atlassian-guard"
] |
{
"author": "Abbie Sparkes",
"title": "Is it possible to run a report to check which users have Two-step verification enabled?",
"body": "Is it possible to run a report to check which users have Two-step verification enabled?\n"
}
|
[
{
"author": "Adriano Garruba",
"body": "Hi Abbie,\n\nFor ++managed accounts++ , it is possible to export a CVS file as per this documentation: Export [**managed accounts**](https://support.atlassian.com/organization-administration/docs/export-managed-accounts/) for a managed account.\n\nFYI: If needed, you can enforce them to enable two-step documentation**[. Enforce two-step verification](https://support.atlassian.com/security-and-access-policies/docs/enforce-two-step-verification/)**\n\n* Managed accounts are users where the email domain has been claimed. (For example, [email protected])\n\nFor ++unmanaged users,++ it is not possible to audit this configuration.\n\nFYI: If needed, you can enforce them to have two-step documentation: [**Understand external user security.**](https://support.atlassian.com/security-and-access-policies/docs/available-external-user-security-settings/)\n\n* The unmanaged accounts are users with unclaimed email (For example, [email protected], a personal email)\n\nI hope it will help :)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Is-it-possible-to-run-a-report-to-check-which-users-have-Two/qaq-p/2452458
| null |
{
"author": "Brad Schultz",
"title": "Mirroring custom fields data into SubTask",
"body": "I have created subtask for projects/issues that I have automated to generate every time a new issue is started. The custom fields are in both the main project and subtask. I would like the data that is filled in at the main level, \"mirror\" into the subtask.\n"
}
|
[
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "Hi [@Brad Schultz](/t5/user/viewprofilepage/user-id/5567734)\n\nYou could use Clone issue in your automation to create the new subtask.\n\nYou can have it copy all fields or just a subset.\n\n![clone_into.png](https://community.atlassian.com/t5/image/serverpage/image-id/349059i081B4026C6427C0B/image-size/large?v=v2&px=999 \"clone_into.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Mirroring-custom-fields-data-into-SubTask/qaq-p/2820639
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Casey Gould",
"title": "Can't Start/Complete Sprint - troubleshooting?",
"body": "Thankfully I am able to start and complete the sprints for this team with my Admin permissions, but I'm stumped as to why two of my managers can't see the Sprint Start button. One of them can see Sprint Complete but hasn't been able to start sprints.\n\nThis started about two months ago.\n\nProject details:\n\n* Filter is basic: project = PAY\n* Project type: company-managed\n* Permissions scheme is the same as other projects that are working fine, same for workflow scheme, screen scheme, and field screen scheme\n\nBoth users:\n\n* have edit permissions to the filter\n* are board admins\n* are project admins\n* have basic Jira access\n* are in the same groups as each other and a similar user who isn't having trouble\n\nI even created a new \"Sprint Manager\" project role with permissions to manage sprints and schedule issues and added them to that explicitly.\n\nThe one who is project lead can see complete but not start.\n\nWhat else can I check?\n\nIs there an easy way to compare all permissions between two groups or two users?\n"
}
|
[
{
"author": "Samuel Gatica",
"body": "Hi [@Casey Gould](/t5/user/viewprofilepage/user-id/4987051)\n\nCan you please confirm how many projects are returned for the board?\n\n1. Navigate to your board \\> ... \\> Board Settings \\> General\n2. You can check the projects returned for your board in the \"Projects in board\" section\n\nBe aware that you will need to have **Schedule issues** and **Manage Sprints** permissions to all the projects returned in the board filter and in the Sprint.\n\nBest regards\n\nSam\n",
"comments": [
{
"author": "Casey Gould",
"body": "Hi [@Samuel Gatica](/t5/user/viewprofilepage/user-id/753028) - That's one of the first things we checked, since it's gotten us on other boards, but no, the filter is set to the one project and only the one project is listed there under filter details, as expected.\n"
},
{
"author": "Samuel Gatica",
"body": "[@Casey Gould](/t5/user/viewprofilepage/user-id/4987051)\n\nAre you running parallel sprints?\n"
},
{
"author": "Casey Gould",
"body": "No.\n"
}
]
},
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hi [@Casey Gould](/t5/user/viewprofilepage/user-id/4987051) unfortunately there's no built-in way to do a side-by-side comparison of permissions....but it sounds like you've checked the typical causes for people not being able to start sprints.\n\nI'm going to add a few more ideas you can try, sorry it's not a clear precise answer but as I'm sure you realize sometimes it could be one of ten different things causing the issue!\n\n1. Is the sprint originating from the board that they are admins on?\n2. Are there issues on the sprint that reside in other projects (that they may not have permission to)?\n3. Do they have view AND edit permissions enabled (probably a weak shot but sometimes view permissions not being turned on can cause this issue).\n4. Are there any active sprints that are preventing the start of this one?\n5. If all else fails, you can also try clearing the cache or trying a different browser.\n\nHope one of those solves this for you?\n",
"comments": [
{
"author": "Casey Gould",
"body": "Thanks for the ideas, I figured it wasn't going to be an easy answer.\n\nAny specific permissions on 3? For the board or issue or something else?\n"
},
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hi [@Casey Gould](/t5/user/viewprofilepage/user-id/4987051) , no problem. For point three I was referring to the board. \n\nAnother potential cause is that you are trying to run parallel sprints (trying to start one sprint while another is in progress) and don't have parallel sprints enabled?\n\nIf that's the case here's how to enable parallel sprints:\n\n<https://support.atlassian.com/jira-software-cloud/docs/use-parallel-sprints/>\n"
},
{
"author": "Casey Gould",
"body": "No on that too - only the one sprint with items from this project.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Can-t-Start-Complete-Sprint-troubleshooting/qaq-p/2820638
|
[
"cloud",
"jira-cloud"
] |
{
"author": "jriccardo",
"title": "Organization and Org ID",
"body": "Can the Organization ID and Organization fields be hidden or locked down to client facing users?\n"
}
|
[
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hey [@jriccardo](/t5/user/viewprofilepage/user-id/5227279) \n\nI'd recommend you take a look at our app ([Visor](https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-for-jira-with-excel-export?tab=overview&hosting=cloud)) as lots of Jira users find it to be a great compliment to their Jira setup, especially when it comes to sharing custom views with different stakeholders (including client facing users and clients themselves).\n\nIn Visor you can lock fields and only show or hide the fields you want to. It is also a bit less intimidating (in my opinion) for people who aren't Jira aficionados.\n\nIt's got a two-way integration with Jira so you can use it as a kind of presentation layer for client facing users without having to worry about manually updating data.\n\nHope you find it helpful - if you do/if you don't it would be great to hear why. Thanks. Mike\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Organization-and-Org-ID/qaq-p/2820667
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Kiley Bublitz",
"title": "How to Handle \"Done\" tickets that are completed between sprint end and sprint start",
"body": "The past few sprints, my team has ended up not completely finishing a few tasks. These tasks are usually in \"PR Review\" and \"QA\" when we close the sprint on Monday. We do not start the next sprint until Tuesday. Between the end of the last sprint, and the beginning of the sprint on Tuesday, some of those tasks are moved to \"Done\". The issue I am having with this is that they show up in our next sprint board as \"Done\" and increase our total sprint points for the next sprint. Is there anyway to prevent this behavior?\n"
}
|
[
{
"author": "Bill Sheboy",
"body": "Hi [@Kiley Bublitz](/t5/user/viewprofilepage/user-id/5600659) -- Welcome to the Atlassian Community!\n\nThe sprint scope includes what was in the sprint when it started, and so...one way to address this symptom is remove the completed items from the sprint before starting it. The key is finding them using JQL and then removing the future sprint from their Sprint field.\n\nI recommend pausing and discussing this symptom at a retrospective to better understand what is happening. It seems the team does work during a sprint to deliver value and then that vanishes from tracking / analysis / review / etc. before any review and retrospective. This may indicate challenges with planning, focus, etc.\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Kiley Bublitz",
"body": "Hi Bill, \n\nThank you for your quick response. If I remove them from the sprint in their Sprint field will that result in me having \"Done\" tasks hanging out in the backlog?\n\nWarmest regards, \n\nKiley\n"
},
{
"author": "Bill Sheboy",
"body": "No, and the speed of removal depends on your project type:\n\nFor a company-managed project, they will vanish from the backlog when marked as \"Done\"...which is why JQL (or viewing the issue directly) is needed to remove the sprint value.\n\nFor a team-managed project, I believe you will need to refresh the backlog page in the browser after removing them from the sprint to make them vanish.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/How-to-Handle-quot-Done-quot-tickets-that-are-completed-between/qaq-p/2820627
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Jim Baker",
"title": "Where do statuses come from in a Board that resides in your personal profile?",
"body": "Hi, I created a Kanban board, and I set its filter to display the issues from 2 software maintenance projects.\n\nFor the location of the board, I set it to my personal profile, because I didn't want it to be somehow limited to one of the two software projects in the filter.\n\nWhen I went to set up the columns for the board, the column config view included statuses (to be distributed among the columns) that are associated to a third (unrelated service management) project.\n\nSince there is no underlying project, I'm not sure how to fix the workflow to get the correct statuses on the board.\n\nThanks in advance for any assistance!\n\nJim\n"
}
|
[
{
"author": "Walter Buggenhout",
"body": "Hi [@Jim Baker](/t5/user/viewprofilepage/user-id/462781),\n\nThe statuses are coming from the workflows used across the issuetypes in your 2 maintenance projects. The board location is just a *home* for your board, but it does not impact where your statuses are coming from in any way.\n\nHow you constructed your filter may have a significant impact.\n\nHope this helps!\n",
"comments": [
{
"author": "Jim Baker",
"body": "Thanks! I'll look into the filter construction.\n"
}
]
},
{
"author": "Jim Baker",
"body": "This doesn't really answer the question, but I found a workaround, I can just let the board reside in one of the two projects, and it takes on the statuses of that project. Good enough.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Where-do-statuses-come-from-in-a-Board-that-resides-in-your/qaq-p/2820646
|
[
"cloud",
"jira-cloud"
] |
{
"author": "nithyasree_skm-ext",
"title": "Confluence Article Suggestions in Jira issue view",
"body": "Hi, I am trying to bring up Confluence article suggestions in Jira custom field in Issue view.\n"
}
|
[
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hi [@nithyasree_skm-ext](/t5/user/viewprofilepage/user-id/5593350) there's some plugins you could use to add a script that would make this possible (like Scriptrunner or Automation for Jira - just to be clear I'm not affiliated with either of these plugins).\n\nThat's probably the neatest way to create a solution that you can rely on.\n\nI recommend taking a look at some of the automation plugins that are available and using a trial version to see if they work as a solution for this. Most have some form of free trial so you can experiment away.\n\nHope that helps?\n",
"comments": [
{
"author": "nithyasree_skm-ext",
"body": "Thanks for the Recommendation Michael, I will check on it.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Confluence-Article-Suggestions-in-Jira-issue-view/qaq-p/2820617
|
[
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "anisha",
"title": "Cross Project Release",
"body": "Hi All - we have separate instance (JIRA URL) for 5 teams on our train. Earlier we had this cross project release feature offered by JIRA that could be leveraged by all teams event though they had separate instances. I am trying to find what other options do we have. Right now if we have 10 releases we have to create 50 entries for all teams in their respective instance. Definitely not an ideal approach when the release date is same. I may be missing a cool feature from JIRA..\n"
}
|
[
{
"author": "Walter Buggenhout",
"body": "Hi [@anisha](/t5/user/viewprofilepage/user-id/3107978),\n\nThe *cross project release* is a feature from *Plans (advanced roadmaps)* on Jira Cloud Premium. It is not available in the free or standard plans.\n\nHope this helps!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Cross-Project-Release/qaq-p/2820621
|
[
"cloud",
"jira-cloud"
] |
{
"author": "PE",
"title": "How can I add initiatives under a MEMO or a Folder in jira structure?",
"body": "I have already tried indent command but I receive an error stating \"\n\nCannot remove issues from JQL query result.\"\n"
}
|
[
{
"author": "Stepan Kholodov _Tempo_",
"body": "Hello [@Parinaz Entezarian](/t5/user/viewprofilepage/user-id/5600616) \n\nThe error message you see indicates that the Initiative you're trying to move is added to the structure by the Insert generator. In this case, there are limits on manual actions that can be applied to the issue. \n\nIf you have Structure Cloud, you can try either approach: \n- instead of dragging and dropping the Initiative into the folder, you can copy and paste it. As a result, a duplicate will be created. \n- Avoid having to move the Initiative in the first place: you can either add different Insert generators into each folder, so they would fill the folders with the right issues from the beginning; or you can use Group generators and group the Initiatives by some parameter. The goal in the latter example is to use groups instead of folders for separating the Initiatives. \n\nIf you have Structure on Data Center, you can also use the [Manual adjustments](https://help.tempo.io/structure-dc/latest/manual-adjustments) feature and move the Initiative directly into the folder. \n\nI hope this helps. If you need further assistance or if you have other questions about Structure, please reach out to us directly at our [support portal](https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1051). \n\nBest regards, \nStepan \nTempo (the Structure app vendor)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/How-can-I-add-initiatives-under-a-MEMO-or-a-Folder-in-jira/qaq-p/2820593
|
[
"jira-unknown-hosting-type",
"unknown-hosting-type"
] |
{
"author": "Santhiswaroop_a",
"title": "Sprint details disappearing in velocity chart, Could you please assist",
"body": "Sprint details disappearing could you please assist (Sprint 70)![image (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/349044iFD3C41D503EBA436/image-size/large?v=v2&px=999 \"image (1).png\")\n"
}
|
[
{
"author": "Laurie Sciutti",
"body": "Hello [@Santhiswaroop_a](/t5/user/viewprofilepage/user-id/5591120) and welcome to the Community! Several things to check:\n\n1. Are issues assigned to the Sprint?\n2. Are those issues pointed (is there data in the Estimate / Story Points field)?\n3. What does your column configuration look like (are closed issues mapped to the right-most column)?\n4. Not likely, but I have seen this before: duplicate sprint names with issues in the \"other\" sprint. To check this, enter the JQL **Sprint = \"Platypus Sprint 70\"** to see if more than one sprint shows in the drop-down. If so, you may need to move all to the sprint on your board and remove the duplicate or work with the team who owns the other sprint to determine resolution (rename).\n\n![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349071i4F0B93CDDA7BF187/image-size/large?v=v2&px=999 \"Capture.PNG\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Sprint-details-disappearing-in-velocity-chart-Could-you-please/qaq-p/2820586
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Hakim Belkouch",
"title": "Help with Jira Automation to clone and edit epics with its child issues",
"body": "Hello,\n\nThis[article](https://community.atlassian.com/t5/Jira-articles/Clone-Epic-Stories-and-Subtasks-tree-with-Jira-Automation/ba-p/2316387) helped me create a manual Automation Rule to clone epics with its child issues.It's a really useful way to do something a lot of my users have been asking for.\n\nHowever I would also like to edit the summary of the cloned issues. Each issue starts with a prefix and version. And I'd like to increment the version of the cloned issues.\n\nAn example if my epic and child have this as a summary :\n\nABC 2.1 Epic\n\nABC 2.1 Child issue 1\n\nABC 2.1 Child issue 2\n\nI'd like the summary of the cloned epic and cloned child issues to be :\n\nABC 2.2 Epic\n\nABC 2.2 Child issue 1\n\nABC 2.2 Child issue 3\n\nHow can Jira Automation help me do this?\n\nThank you!\n"
}
|
[
{
"author": "Bill Sheboy",
"body": "Hi [@Hakim Belkouch](/t5/user/viewprofilepage/user-id/5380832)\n\nWithout seeing your complete rule for context...\n\nWhere is the number value you want to increment? It appears to be part of the Summary of the first issue (i.e., the Epic) to be cloned.\n\nIn that case, you could use text functions, such as match(), to extract the value from the Summary, save it in a variable, and then use math functions to increment it for updating in issues. Please look here to learn the functions to support doing this:\n\n* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/>\n* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/>\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Hakim Belkouch",
"body": "Hi Bill,\n\nThis is what I used for my variable block that I called X :\n\n{{{{issue.summary.substring(7,8)}}.asNumber}}.plus(1)\n\nAnd this is what I used for the summary of the clone epic block :\n\n{{issue.summary.replace({{issue.summary.substring(7,8))}},{{X}})}}\n\nI'm new with smart values as you can tell, am I using the right format?\n\nThank you!\n"
},
{
"author": "Bill Sheboy",
"body": "You have some extra curly brackets in that expression to get the number:\n\n{{issue.summary.substring(7,8).asNumber.plus(1)}}\n\nTo combine that with the other value, grab the left part first, followed by the number, and then followed by the right part:\n\n{{issue.summary.left(6)}}{{issue.summary.substring(7,8).asNumber.plus(1)}}{{issue.summary.substring(9,issue.summary.length())}}\n\nThese assume a fixed format for the Summary.\n"
},
{
"author": "Hakim Belkouch",
"body": "Thank you this helped me! I managed to do it\n"
}
]
},
{
"author": "Luka Hummel - codefortynine",
"body": "Hello [@Hakim Belkouch](/t5/user/viewprofilepage/user-id/5380832)\n\nIt sounds like you're looking for a streamlined solution to clone and modify epics and child issues while also incrementing values within summaries. Our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2820591) could help simplify your workflow. It allows you to clone issues along with their child structures, while you could configure adjustments like replacing the version in your summary in combination with the [Field Editor](https://documentation.codefortynine.com/deep-clone-for-jira/field-editor?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2820591) feature.\n\n![2024-09-25 10-04.png](https://community.atlassian.com/t5/image/serverpage/image-id/349187i0C8B19BD33E855B7/image-size/large?v=v2&px=999 \"2024-09-25 10-04.png\")\n\nThis might save you some effort, especially for bulk or frequent cloning tasks!\n",
"comments": null
},
{
"author": "Katja Kaiser",
"body": "Hello Hakim,\n\nmaybe this article could help you.\n\n<https://confluence.atlassian.com/jirakb/how-to-automatically-increment-assets-integer-attribute-using-automation-for-assets-1168848373.html>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Help-with-Jira-Automation-to-clone-and-edit-epics-with-its-child/qaq-p/2820591
|
[
"cloud",
"jira-automation",
"jira-cloud",
"json",
"smart-value"
] |
{
"author": "Zekeriya Spoth",
"title": "How do I get the smart value {{issue.url.customer}} to show up as a hyperlink in an automated email?",
"body": "I have an automation rule set up where when an assignee leaves a comment on an issue, the reporter receives an email notification containing the comment using the smart value {{comment.body}} along with a link to the issue using {{issue.url.customer}}.\n\nThe problem is certain customers receive the url as a text, not a hyperlink. However this isn't the case for everyone, some people are getting a hyperlink that takes them directly to the issue.\n\nI've attached two screenshots showing how some receive a link and others a plain text based off the same smart value.\n\n![Screenshot 2024-09-24 at 11.21.48?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349042iD4C09E7C708DF225/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 at 11.21.48?AM.png\")![Screenshot 2024-09-24 at 11.21.58?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349041i3A4BAD5ED9715281/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 at 11.21.58?AM.png\")\n"
}
|
[
{
"author": "Samuel Gatica",
"body": "Hi [@Zekeriya Spoth](/t5/user/viewprofilepage/user-id/5512989)\n\nYou can use the HTML tag to ensure is always sent as a link\n\n\\<a href=\"{{issue.url.customer}}\"\\>{{issue.key}}\\</a\\>\n\nBest regards\n\nSam\n",
"comments": [
{
"author": "Zekeriya Spoth",
"body": "That works, thank you!\n"
}
]
},
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "The difference might be that some customers' email clients automatically make things that resemble URLs clickable.\n\nIt's possible to [add HTML tags to the email content](https://support.atlassian.com/automation/kb/how-to-add-html-paragraph-when-sending-an-email-notification-in-automation/), in which case you could have something that looks like this:\n\n```\n<a href=\"{{issue.url.customer}}\">{{issue.url.customer}}</a>\n```\n\nNote the two recommendations from the page I referenced:\n\n* use {{comment.body.html}} to capture the body in HTML format\n* make sure the send e-mail action configuration is set to \"Send as: HTML\" (which will set the content-type headers correctly)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/How-do-I-get-the-smart-value-issue-url-customer-to-show-up-as-a/qaq-p/2820566
|
[
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Vesa Recica",
"title": "Why is \"Team\" field locked and required for subtasks while I cannot edit it when creating a subtask?",
"body": "So, the \"team\" field shows as locked in the configuration for my project so I cannot remove it from the required fields. In the meantime, I have stories for which my team is trying to add subtasks to and they are unable to do that because it shows \"team\" field is required even though it is not editable at a sub-task level.\n\nI tried adding the team to that story so that the subtask could inherit it but it is not working.![image (1).png](/t5/image/serverpage/image-id/349040i5FF8A311864465CC/image-size/large?v=v2&px=999 \"image (1).png\")\n"
}
|
[
{
"author": "Walter Buggenhout",
"body": "Hi [@Vesa Recica](/t5/user/viewprofilepage/user-id/5600592) and welcome to the Community!\n\nHave a look at the workflow associated with subtasks in your project and verify if there isn't a validator on the create transition that requires the team field.\n\nAs far as I can tell, I am quite sure that *Team* is not a required field by default in Jira and since you can't edit its behaviour through a field configuration, there must another driver for this behaviour.\n\nHope this helps!\n",
"comments": [
{
"author": "Vesa Recica",
"body": "Hi Walter, thank you for your answer! I have actually tried checking into the validators and the workflow does not have any so I'm not sure where the problem could be coming from...\n"
},
{
"author": "Walter Buggenhout",
"body": "Very hard to judge from a distance ... something else I've seen happening is that there is another Team field in Jira that is causing the problem. The tool does not prevent having multiple fields with the same name; have you checked that as an option?\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Why-is-quot-Team-quot-field-locked-and-required-for-subtasks/qaq-p/2820560
|
[
"cloud",
"jira-cloud"
] |
{
"author": "melissa_cheney",
"title": "Business Projects -Are Request Types available to differentiate for subtask creation automation",
"body": "In Business Projects - For certain types of tickets I need to set up an automation to create different subtasks. My first thought was Request Types, but from what I can tell, Business Projects do not have Request Types. Are Request Types available for Business Projects?\n\nMy next thought was to use Issue Types, but I'm not sure this would be the best design approach.\n\nI guess my second question if Request Types are not available in a Business project would be - how to differentiate between tickets to use automation to create subtasks for specific types.\n\nFor Example, if it is a ticket is for a Report to be completed and submitted by a given day the business would like it to have subtasks such as gather data, create a draft, review, submit each time with due dates for each subtask based on the parent due date.\n\nAny assistance with how this could be provided in a Business project is much appreciated.\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@melissa_cheney](/t5/user/viewprofilepage/user-id/5391537)\n\nThe system Request Type field is used by Jira Service Management and is not available for Business projects.\n\nIn a Business project you could use the Category field to categorize the issues into \"request types\". You could then develop an Automation that uses the Category field to determine what subtasks to create.\n\nIf you already use the Category field for another purpose then you could create a custom Select List field and populate with values that you use in to specify the \"request type\". Then develop your Automation around the value of that custom field.\n",
"comments": [
{
"author": "melissa_cheney",
"body": "Thank you for those great ideas. I was hoping to avoid more custom fields, so I'll use the Categories as a proposal first. I appreciate you sharing!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Business-Projects-Are-Request-Types-available-to-differentiate/qaq-p/2820551
|
[
"automation",
"business-projects",
"cloud",
"jira-cloud",
"sub-task"
] |
{
"author": "Oasis",
"title": "jira lag",
"body": "I am experiencing continuous lag and freezing in the Jira browser. Whenever I try to load images, rename a task, or open any window associated with the site, every single interaction causes severe freezes lasting 2 to 4 seconds, making it very frustrating to work and use this platform for my company.\n\nBefore pointing to potential PC or connection issues, I must clarify that none of these problems are related to my infrastructure. I have a very good connection with 40 ms ping, 150 Mbps download, and 20 Mbps upload.\n\nAs for my PC, it handles all other heavy rendering programs and general web browsing smoothly. This issue becomes particularly pronounced in the evenings, while in the mornings, it is more manageable.\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Oasis](/t5/user/viewprofilepage/user-id/5600573) welcome to the Atlassian community\n\nWhat browser are you using? Have you tried different browsers? Also have you tried on a different computer or your phone?\n\nIf there were issues it would be posted here <https://status.atlassian.com/> If there is not an active incident you are having issues on cloud with lagging response or things not loading often time it has to do with browser / browser cache / browser plugin.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/jira-lag/qaq-p/2820547
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Mike Hadaway",
"title": "Will modifying the Jira hierarchy break the subtask parent relationship?",
"body": "We are planning to add the Initiative Issue Type to our Jira project to provide an additional level of hierarchy. We currently have the epic/story-task/subtask hierarchy. Will modifying the hierarchy cause all parent/child relationships to break? If so, does this include all subtasks?\n"
}
|
[
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hi [@Mike Hadaway](/t5/user/viewprofilepage/user-id/5487576) it's possible that adding the initiative level could affect the lower levels in that hierarchy and their relationships, particularly if you have issue links between any of the current issue types. \n\nIt's possible you can add initiatives and there would be no impact, but it's better to be safe than sorry, are you able to test the impact in a sandbox environment (do you have a Premium Plan or not)?\n\nHope that helps - if you're unable to test the impact in a sandbox environment, reply here and I'll see if we can come up with another way to test the impact so you can implement initiatives without anxiety!\n",
"comments": [
{
"author": "Mike Hadaway",
"body": "We do have the premium plan, and we have a sandbox. We will test in our sandbox prior to making any mods in production.\n\nMy concern is based on the product documentation found [here](https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/)\n\nAn excerpt states:\n\nChanging your issue type hierarchy will break existing parent and child relationships between your issues.\n\nWhen you attempt to modify the existing structure of your issue type hierarchy, Jira will calculate the impact of these changes and require confirmation to proceed.\n\nPlease ensure that you understand the risks and impact of changing your issue type hierarchy before modifying its structure as **once these changes are made, they cannot be undone**.\n"
}
]
},
{
"author": "shib saha",
"body": "Hi [@Mike Hadaway](/t5/user/viewprofilepage/user-id/5487576) , The default hierarchy will remain as it is (Epic-\\>Story-\\>Sub-task), any additional issue type to the hierarchy will be added to the hierarchy and will not disturb the existing default hierarchy(Initiative-\\>Epic-\\>Story-\\>Sub-task).\n\nI hope this clears your doubt, please let me know if you have any query. Thanks\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Will-modifying-the-Jira-hierarchy-break-the-subtask-parent/qaq-p/2820550
|
[
"cloud",
"jira-cloud"
] |
{
"author": "AB",
"title": "Automation based on components",
"body": "I am trying to create some automation rule where group field is filled in Automatically based on component. If component is A, then Groups field should have Group A and if component is B then groups field should have Group B and it goes on for 4-5 other components as well. The automation rule worked for 1 component but it is not working now when I have added another If-then to the automation rule.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349033i8684BFE59EF69BBA/image-size/large?v=v2&px=999 \"image.png\")\n"
}
|
[
{
"author": "Seon Shakespeare",
"body": "Hi AB,\n\nYou're close! To make this automation work for multiple components, you need to use the \"If/Else block\" condition. This lets you set up different actions for each component.\n\nHere's a screenshot of where to find the \"If/Else block\" condition:\n\n![Screenshot 2024-09-24 at 16.07.10.png](https://community.atlassian.com/t5/image/serverpage/image-id/349038i6E2B0B1E64DF0E48/image-dimensions/457x333?v=v2 \"Screenshot 2024-09-24 at 16.07.10.png\")\n\nHope this helps!\n",
"comments": [
{
"author": "AB",
"body": "Thanks [@Seon Shakespeare](/t5/user/viewprofilepage/user-id/2079193) I just tried, and it seems to be working. Will try to implement the entire rule and see how it works\n"
}
]
},
{
"author": "Rudy Holtkamp",
"body": "Hi [@AB](/t5/user/viewprofilepage/user-id/5183787) ,\n\nYou need to use the IF or ELSE condition otherwise the rule stops if one condition is not true. See the picture below:\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349036i92F00A78D9D575B0/image-size/large?v=v2&px=999 \"image.png\")\n\nYour rule should then look something like this:\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349037i84830A5472AB1BFD/image-size/large?v=v2&px=999 \"image.png\")\n",
"comments": [
{
"author": "AB",
"body": "Thanks [@Rudy Holtkamp](/t5/user/viewprofilepage/user-id/636802) I just tried, and it seems to be working. Will try to implement the entire rule and see how it works\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Automation-based-on-components/qaq-p/2820521
|
[
"automation",
"data-center",
"group",
"jira-data-center",
"jsm"
] |
{
"author": "kathleen_crowley",
"title": "Can you customize issue hierarchy in a team-managed project",
"body": "When creating a team-managed project with custom issue types, can you also customize or add a hierarchy for these custom types? I couldn't find a way.\n"
}
|
[
{
"author": "Samuel Gatica",
"body": "Hi [@kathleen_crowley](/t5/user/viewprofilepage/user-id/4777603)\n\nIn team-managed projects, Jira does not currently support customizing the issue hierarchy beyond the default levels (Epics, Tasks, and Subtasks).\n\nIf you need more customization for issue hierarchies, you can use [Advanced Roadmaps](https://www.atlassian.com/software/jira/guides/advanced-roadmaps/overview) to set up a more flexible hierarchy structure tailored to your needs.\n\n* [Limitations of team-managed projects in your plan](https://support.atlassian.com/jira-software-cloud/docs/limitations-of-team-managed-projects-in-advanced-roadmaps/)\n* [Set up issue types in team-managed projects](https://support.atlassian.com/jira-software-cloud/docs/set-up-issue-types-in-team-managed-projects/)\n\nHope this helps!\n\nBest regards\n\nSam\n",
"comments": null
},
{
"author": "Cristian IONESCU",
"body": "Hi Kathleen,\n\nIn team-managed projects, you can create custom issue types, but you cannot customize or add new hierarchy levels beyond the standard \"Epic -\\> Issue -\\> Sub-task\" hierarchy.\n\nEpics are the top level of the hierarchy, and you cannot add levels above them or introduce a new hierarchy below epics.\n\nHope this helps.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Can-you-customize-issue-hierarchy-in-a-team-managed-project/qaq-p/2820503
|
[
"cloud",
"jira-cloud",
"jira-software"
] |
{
"author": "Marcos Marinho",
"title": "How can I see ALL my bug issues created in a JSM project inside of a JSW Kanban board?",
"body": "I have a project A in JSM and a project B in JSW. I need ALL my bug issues created in project A appearing on the Kanban Board of the project B. Besides, all status transition's and comments updated in bug issues on project B should be synchronized with the related ones in project A. I am Administrator on the projects.\n\nThat's my challenge guys. Hope you can help me. Thanks in advance!\n"
}
|
[
{
"author": "Dick",
"body": "Hi [@Marcos Marinho](/t5/user/viewprofilepage/user-id/5600534)\n\nYou can make a board with a filter encompassing the exact issues you would like to see using this filter:\n\nproject = JSW OR (project = JSM AND issuetype= Bug)\n\nBest regards,\n\n***Dick***\n",
"comments": [
{
"author": "Marcos Marinho",
"body": "Dick, first of all, thank you very much for your prompt feedback. \nI've already created the filter, but (I do not know why), it does not keep the selection of my JSM project. \nI have Standard versions of JSM and JSW. Should be that the reason? \nRegards,\n\nMarcos\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/How-can-I-see-ALL-my-bug-issues-created-in-a-JSM-project-inside/qaq-p/2820502
|
[
"cloud",
"jira-cloud"
] |
{
"author": "darkness_s",
"title": "App fails to install with PRODUCT_ALREADY_ACTIVE message",
"body": "I had Zephyr Scale already installed and running, but it stopped working saying that the license was invalid. So I tried starting a Free Trial, but only got a PRODUCT_ALREADY_ACTIVE error message. So I tried uninstalling the app and reinstalling (by starting a free trial), and I get an error message saying to confirm payment details and license status.\n\nI checked the response to the http request, and it returns the same PRODUCT_ALREADY_ACTIVE message, with subcode \"connect.remote.upm.install.payment.failure.exception\".\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@darkness_s](/t5/user/viewprofilepage/user-id/192085) welcome to the Atlassian community\n\nIf you have already had the product installed on a paid version you will not be able to use the free trial again without contacting the vendor and working with them. They might not allow you to either. You can reach their support from here: [https://marketplace.atlassian.com/apps/1014681/zephyr-squad-test-management-for-jira?tab=support\\&hosting=cloud](https://marketplace.atlassian.com/apps/1014681/zephyr-squad-test-management-for-jira?tab=support&hosting=cloud)\n\nOne question, do you have a current license? If you do you should work with support to get that working.\n",
"comments": [
{
"author": "darkness_s",
"body": "I forgot to mention that I already contacted them and they told me to contact Atlassian. I don't have a license, but I don't mind paying for one; I've been trying to start the free trial because that's the option I get on Jira. I don't see a way to skip the free trial, though.\n"
},
{
"author": "Brant Schroeder",
"body": "[@darkness_s](/t5/user/viewprofilepage/user-id/192085) are you on the free plan? If you are I can escalate this to Atlassian.\n"
},
{
"author": "darkness_s",
"body": "[@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)Yes. Thank you.\n"
},
{
"author": "Brant Schroeder",
"body": "This has been escalated to Atlassian.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/App-fails-to-install-with-PRODUCT-ALREADY-ACTIVE-message/qaq-p/2820489
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Alina_Seitan-Todosiciuc",
"title": "Import configuration from a sandbox to productive server",
"body": "I have created, workflows, screen, custom fields on a sandbox server. Tested with all colleagues improved.\n\n**I would like to know if it is possible to import all in the productive server?**\n\nCurrently the only solution I see is to recreate one by one.. but it is time consuming and errors easily can appear.\n"
}
|
[
{
"author": "Gil Hoffer",
"body": "Hi Alina,\n\nI'm afraid there's no native way to do so.\n\nThere are a few marketplace apps that can help with that and much more around configuration management for Jira (also config visibility, backup, rollbacks, back-promotions from production to sandbox, etc.).\n\nI'm the CTO of one of these solutions - [Salto](https://marketplace.atlassian.com/apps/1225356/salto-configuration-manager-for-jira?tab=overview&hosting=cloud) , there's a free trial, and we're always eager to help.\n\nGood luck!\n\nGil\n",
"comments": [
{
"author": "Alina_Seitan-Todosiciuc",
"body": "thank you for your response :) I will investigate more\n"
}
]
},
{
"author": "Vish Reddy _Revyz_",
"body": "Hi [@Alina_Seitan-Todosiciuc](/t5/user/viewprofilepage/user-id/5596145)\n\nWelcome to the Atlassian community! Unfortunately there is no native solution to address the use case you are calling out.\n\nI am from [Revyz,](https://www.revyz.io/)we help Atlassian cloud customers with their data management needs. Our solution helps you address the following use cases:\n\n1. Backup \\& Granular Restore of Jira / JSM configuration and projects\n\n2. Backup \\& Granular Restore of Assets\n\n3. **Copying data / Configuration from Sandbox to Production**\n\n4. Security Analytics -\\> Who deleted what and when\n\n5. Admin focussed Analytics -\\> Easy way to identify what changed and more\n\n6. Ability to bulk cleanup your Jira site\n\nThe [Revyz apps](https://marketplace.atlassian.com/vendors/1221393/revyz) are available through the Atlassian Marketplace. Here is a [link to what we support and more importantly what we do not support.](https://support.revyz.io/revyz-data-manager/revyz-data-manager-for-jira-capabilities) As we are dependent on Atlassian API's\n\nIn addition here are some pointers with regards to Cloud security that might be useful to you:\n\n- [Atlassian Security Practices](https://www.atlassian.com/trust/security/security-practices#physical-security)\n\n*We do not use these backups to revert customer-initiated destructive changes, such as fields overwritten using scripts, or deleted issues, projects, or sites. To avoid data loss, we recommend making regular backups.*\n\n- [Atlassian Cloud Security Shared Responsibilities](https://www.atlassian.com/whitepapers/cloud-security-shared-responsibilities)\n\nHope this helps.\n\nThanks\n\nVish\n",
"comments": [
{
"author": "Alina_Seitan-Todosiciuc",
"body": "thank you for your response :)\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Import-configuration-from-a-sandbox-to-productive-server/qaq-p/2820477
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Alicia Guerra",
"title": "Quick Filters: customized visualization",
"body": "Dear all, I would like to know if there is a way to place Quick Filters in separate lines in the board. For instace: In my Jira Boards, I need to present 4 Quick filters in one line and other 7 filters in the second lne of appearance. Is this possible?\n\nThanks in advance\n"
}
|
[
{
"author": "Dick",
"body": "Hi [@Alicia Guerra](/t5/user/viewprofilepage/user-id/5600506) and welcome to the community!\n\nThere is no such control over the Quickfilter button placement, however, you could assign the 4 top filters to individual swim lanes, which avoids the need to have them on top of the screen.\n\nI hope this will aid in your visualisation,\n\n***Dick***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Quick-Filters-customized-visualization/qaq-p/2820454
|
[
"jira-unknown-hosting-type",
"quick-filters",
"unknown-hosting-type"
] |
{
"author": "Srikant_Vijayendran",
"title": "Not able to see the values in the board",
"body": "Hi All,\n\nNeed help.\n\nI created a new Company Managed Board and I am not able to see the left panel. Please help me\n\n![Scrum_Board.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/336429i1C1EFB6B91BECC60/image-size/large?v=v2&px=999 \"Scrum_Board.jpg\")\n"
}
|
[
{
"author": "Scott Schellhardt",
"body": "Hi Srikant, \n\nThe panel is collapsible, you should see an arrow that allows that to be expanded or recessed. \n\nIf you are referring to the content, you may need to check the filters to ensure proper access level is provided or project access to make sure the user has been added\n",
"comments": [
{
"author": "Srikant_Vijayendran",
"body": "Thank you so much for the response!!\n\nBut I am the admin of the Project. Then what more access is needed\n"
}
]
},
{
"author": "Trudy Claspill",
"body": "Hello [@Srikant_Vijayendran](/t5/user/viewprofilepage/user-id/5546195)\n\nIs this related to your addition to your other post?\n\n<https://community.atlassian.com/t5/Jira-Work-Management-Discussions/Need-help-to-build-a-Parent-Child-relation-between-EPIC-and/td-p/2757216>\n\nThere you said the issue was you couldn't see Timeline. That specific feature has to be turned on through the board configuration.\n\nWhat else specifically is missing?\n",
"comments": [
{
"author": "Srikant_Vijayendran",
"body": "Thank you so much for the response!!\n\nI want the left side panel details.\n"
},
{
"author": "Trudy Claspill",
"body": "Hello [@Srikant_Vijayendran](/t5/user/viewprofilepage/user-id/5546195)\n\nI'm sorry but your answer did not clarify what you need.\n\nCan you provide a screen image of what you actually see, and be explicit about what is missing? Is the entire panel missing? Are there specific items you expect to see listed in the panel, but are missing?\n\nCan you provide an example from another project where the left side panel shows what you expect?\n"
}
]
},
{
"author": "Emily _ DevSamurai",
"body": "Hi [@Srikant_Vijayendran](/t5/user/viewprofilepage/user-id/5546195) , allow me to clarify your situation. What you mean is to see the left panel like the attached image?\n\nJust a heads up, the left panel in Jira can be collapsed or expanded. Look for a small arrow on the left edge of the screen. Clicking this should expand or collapse the left panel.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Not-able-to-see-the-values-in-the-board/qaq-p/2758766
| null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.