question
dict | answers
listlengths 1
27
| url
stringlengths 66
601
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listlengths 1
15
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|---|---|---|---|
{
"author": "Steven Davidson",
"title": "How can I change to the next card on my phone app or ipad without going back to the home page?",
"body": "On my desktop I can click the down arrow and it will automatically change to the next card but on the phone app and Ipad I don't have that option. Is there a way to go to the next card without hitting the back button or returning to the home page?\n"
}
|
[
{
"author": "Susanna Babayan",
"body": "Hi [@Steven Davidson](/t5/user/viewprofilepage/user-id/5593979)\n\nunfortunately, as far as I know, there is no way to scroll go up and down to other issues from a board or a queue, [based on this Atlassian guide.](https://www.atlassian.com/software/jira/guides/mobile-apps/tutorials#track-progress-with-widgets-on-your-home-screen)\n\nI tried myself but didn't find any option on my mobile app. I'll let others confirm/deny.\n",
"comments": [
{
"author": "Steven Davidson",
"body": "Wow, that's a major flaw. Makes it impossible or us to use.\n"
}
]
}
] |
https://community.atlassian.com/t5/Trello-questions/How-can-I-change-to-the-next-card-on-my-phone-app-or-ipad/qaq-p/2813638
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Haley Qu",
"title": "who is my account administrator",
"body": "who is my account administrator\n"
}
|
[
{
"author": "Ste Wright",
"body": "Hi [@Haley Qu](/t5/user/viewprofilepage/user-id/5593882)\n\nI'd recommend asking within your company internally to find out who is your Workspace Admin.\n\nYou can also tell from a Board view though; users with admin access have an icon on their profile picture.\n\nCheck out more information here: <https://support.atlassian.com/trello/docs/admin-indicators-on-user-avatars/>\n\nSte\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/who-is-my-account-administrator/qaq-p/2813540
|
[
"cloud",
"trello-cloud"
] |
{
"author": "magdm",
"title": "Annulation abonnement",
"body": "Bonjour,\n\nje souhaiterais annuler mon abonnement. Comment faire ?\n\nmerci\n\nmagali\n"
}
|
[
{
"author": "Vronik",
"body": "Hi\n\nLook at this\n\n<https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/>\n\nIf my answer helped you, \nplease mark it as accepted so that other people looking for similar problems can find it more easily\n\n<br />\n\nThanks\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Annulation-abonnement/qaq-p/2813536
|
[
"atlassian-accounts",
"cloud",
"not-applicable",
"trello-cloud"
] |
{
"author": "Lori Martin",
"title": "Add card option missing from only one board for only one of my members of our work space, any ideas?",
"body": "The newest member of our workspace (8 total member) does not have the ability to make changes to a board (add cards, move card etc).\n\nWe have 10 boards total and this is only happening on one of the boards.\n\nAll other members have full access to all boards\n"
}
|
[
{
"author": "Austin",
"body": "Hey Lori! Please reply here with a board link and I'll be happy to take a look! \n\n1. Go to Trello.com\n2. Open the board\n3. Copy the link displayed in the browser when viewing the board\n4. Paste the board link here\n\nThanks!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Add-card-option-missing-from-only-one-board-for-only-one-of-my/qaq-p/2813499
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Elaine Jones",
"title": "Hello. Is there a support channel who can answer questions about Trello?",
"body": "I want to understand the platform better and what it does before i invest too much time working through it. How do i reach support?\n"
}
|
[
{
"author": "Vronik",
"body": "Hi\n\nI share the Trello support page, but if you want to know something, you also have the blog and this community that will help you in any way possible\n\n<https://support.atlassian.com/trello/>\n\n<https://trello.com>\n\nIf my answer helped you, \nplease mark it as accepted so that other people looking for similar problems can find it more easily\n\n<br />\n\nThanks\n",
"comments": [
{
"author": "Elaine Jones",
"body": "Thank you. I was able to find it through the link you provided.. it takes hunting for a way to send an email to support. I was looking at other options when you responded.\n"
}
]
}
] |
https://community.atlassian.com/t5/Trello-questions/Hello-Is-there-a-support-channel-who-can-answer-questions-about/qaq-p/2813495
|
[
"cloud",
"trello-cloud"
] |
{
"author": "alisonisdivablue",
"title": "I cannot see the link to sync my calendar and I'm on the 14 day premium trial",
"body": "I have entered my payment info into the site for my 14 day trial and I can't find the way to link the calandar to my google calendar. I have refreshed several times and it says premium on my workspace. I can't evaluate if the program works for me if I can't see how the calendar works best for me. Please help.\n"
}
|
[
{
"author": "Luciana Munhoz",
"body": "Hi! Welcome to Trello community!\n\nTo find the link to add to your Google calendar you need to open the Calendar view of your board \\> click on sync to personal calendar \\> click on the 3 dots \\> enable . This will enable an URL that you will copy to your Google calendar.\n\nYou can find the detailed instructions and additional information here: <https://support.atlassian.com/trello/docs/using-trello-with-google-calendar/>\n\n![CalendarSync.png](https://community.atlassian.com/t5/image/serverpage/image-id/349265i50FF489B3AE49FE2/image-dimensions/353x167?v=v2 \"CalendarSync.png\")\n\nI hope that helps!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/I-cannot-see-the-link-to-sync-my-calendar-and-I-m-on-the-14-day/qaq-p/2813381
|
[
"cloud",
"trello-cloud"
] |
{
"author": "jeroenbourgois",
"title": "Help logging in",
"body": "All the sudden today, after +10 years of using Trello; I could not log in anymore... I tried resetting the password multiple times and also tried several mail addresses. Ever since Trello transitioned to Atlassian I remember having issues, my account did not migrate smoothly and it was always very confusing which email address to use. But at leat I could log in.\n\nNow I can't anymore, so I can't access any of my boards anymore. Further more, I found no direct way of getting in touch with support to sort this out. I need this for work...\n\nWhat could I be doing wrong?\n"
}
|
[
{
"author": "Vronik",
"body": "Hi\n\nTry talking to the support team for help\n\n<https://support.atlassian.com/trello/>\n\nIf my answer helped you, \nplease mark it as accepted so that other people looking for similar problems can find it more easily\n\n<br />\n\nThanks\n",
"comments": [
{
"author": "jeroenbourgois",
"body": "[@Vronik](/t5/user/viewprofilepage/user-id/1303385)that's what I initially did but the funnel on the support pages brought me to this forum... there is no (obvious) way to contact support directly; or at least I cannot find it.\n"
}
]
}
] |
https://community.atlassian.com/t5/Trello-questions/Help-logging-in/qaq-p/2813374
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Theo",
"title": "Email invalid",
"body": "\"The provided email address is not allowed, please use a different one\" when I try to change my email.\n\nThe current email is closing.![CleanShot 2024-09-16 at 17.31.33 copy.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347575i325830CFBA2E8AD1/image-size/large?v=v2&px=999 \"CleanShot 2024-09-16 at 17.31.33 copy.jpg\")\n\nThe same email was accepted on bitbucket!@?!?\n"
}
|
[
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "I have a vague memory of certain domains being disallowed, specifically related to Protonmail. It might apply to other domains as well, maybe try a different address?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Email-invalid/qaq-p/2813290
|
[
"email",
"email-this-issue"
] |
{
"author": "Emme",
"title": "Rules Not Working",
"body": "I have been having my rules keep stopping the past few weeks despite recreating them a few times\n\nWhat can I do?\n"
}
|
[
{
"author": "Augusto Lisboa",
"body": "Hi Emme!\n\n<https://support.atlassian.com/trello/docs/opening-the-usage-log/> This article describes how to access your Automation Logs; it should show why the Rule stopped working\n",
"comments": [
{
"author": "Emme",
"body": "No, did not say. All it said there was the last time it worked but not the reason why it keeps stopping...\n"
},
{
"author": "Augusto Lisboa",
"body": "hmmm, do you mind to share the automation rule you're using?\n"
},
{
"author": "Emme",
"body": "When a label is added/removed from a card by anyone... send an email alerting it\n"
}
]
}
] |
https://community.atlassian.com/t5/Trello-questions/Rules-Not-Working/qaq-p/2813383
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Laura Zampieri",
"title": "Delate account due to deactivated email address",
"body": "Hi there\n\nMy email account has been deactivated, so I created a new Atlassian account and would like to delate the old one. How can I do that?\n"
}
|
[
{
"author": "Vronik",
"body": "Hi\n\nHave you tried to log in even though it has been deactivated? If you manage to log in, you can deactivate your Atlassian account. If not, you can always write to Atlassian support for help.\n\n<https://support.atlassian.com/>\n\nRegards\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Delate-account-due-to-deactivated-email-address/qaq-p/2813241
|
[
"cloud",
"confluence",
"trello-cloud"
] |
{
"author": "Mark Paigen",
"title": "Handwriting Input",
"body": "I would like to use my ipad to enter handwritten text into comments and lists. I'd like to have the input in text form so that it can be edited later. Does anyone know if there is a way to achieve this?\n"
}
|
[
{
"author": "Luciana Munhoz",
"body": "Hi Mark!\n\nCurrently, there's not a way, but I see that you can scan handwritten text and it turns it into typed text on a iPhone, so that might work for an Ipad as well.\n\nAlthough you can't handwrite directly into Trello, you can write on paper, for example, and scan it into Trello. \n\n![SCANtext.png](https://community.atlassian.com/t5/image/serverpage/image-id/349352iDB11D39AEAFC8115/image-dimensions/211x456?v=v2 \"SCANtext.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Handwriting-Input/qaq-p/2813230
|
[
"cloud",
"handwriting",
"ipad",
"ocr",
"trello-cloud"
] |
{
"author": "Martin James",
"title": "When is the 'Create from Template' macro getting updated next?",
"body": "Hi Atlassian, I was just wondering when the 'Create from Template' macro is getting a new update? I've been waiting for so long but nothing has changed. Its one of the most used macros in our environment.\n\n**Wishlist**:\n\n* Would be good if we can toggle the ![Create.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/278389i92572ACD27A6DDE3/image-size/large?v=v2&px=999 \"Create.PNG\") button on and off within the macro. It's so important our teams are using the correct template we need them to use for certain document types. We find we have to reject a lot of documents as a result of people not using correct templates.\n* It would be amazing if we can specify a path within the current space to create that page.\n* Would be good if we can predefine labels from the macro.\n"
}
|
[
{
"author": "eugenio_onofre",
"body": "Hello [@mybucket2018](/t5/user/viewprofilepage/user-id/684169)\n\nThis is the Atlassian Community, which is not the official path to request new features.\n\nKindly suggest reaching out to support.atlassian.com\n\nPlease do not forget to accept this answer in case it helps you resolve your issue as it may help other community members in the future.\n\nRegards, \nEugenio\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/When-is-the-Create-from-Template-macro-getting-updated-next/qaq-p/2466213
| null |
{
"author": "Neill Holland",
"title": "Component imported from BitBucket not visible in Compass",
"body": "Hi there,\n\nWe've come across an issue where a Component (BitBucket repo) has been imported successfully, but isn't showing up in Compass.\n\nMyself and another colleague have each tried, and waiting overnight for it to appear \"just in case\" but nothing yet.\n\nWhen using Create-\\> Import Components -\\> Bitbucket (Import) and searching for the repo, it shows as Created. It wasn't showing as created prior to yesterday.\n\nIs there anything we can check to see why this has happened? We haven't seen this for any other repo that's been imported using the same process.\n\nThanks\n\nNeill\n"
}
|
[
{
"author": "eugenio_onofre",
"body": "Hello [@Neill Holland](/t5/user/viewprofilepage/user-id/5242030)\n\nI would suggest raising a ticket at <https://support.atlassian.com> so they can help you investigate it.\n\nAs we, from the community, do not have access to the instance and it seems all the steps were correct, that would be the best approach.\n\nPlease do not forget to accept this answer in case it helps you resolve your issue as it may help other community members in the future.\n\nRegards, \nEugenio\n",
"comments": [
{
"author": "Neill Holland",
"body": "Hey [@eugenio_onofre](/t5/user/viewprofilepage/user-id/5002338) ,\n\nThanks for commenting.\n\nThat's what I ended up doing some time back - but it didn't result in any resolution/ further information.\n\nAgree if it happens to anyone else, a ticket should their first port of call ?\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Component-imported-from-BitBucket-not-visible-in-Compass/qaq-p/2452472
| null |
{
"author": "Garyl Paras",
"title": "How to determine the last deployment of all components",
"body": "We have GitLab integration and we can see the deployment within the component but I can't figure out if there's a filter or a report that will list all components and their last deployments in prod/staging. \nMaybe a new column in the Component page that shows the last deployment.\n"
}
|
[
{
"author": "Josh Campbell",
"body": "Hey [@Garyl Paras](/t5/user/viewprofilepage/user-id/5109768)! Thanks for the suggestion, I've added a backlog ticket for this. In the meantime, you could use GraphQL to build a report for this. Here's a query to get you started that can pull the last deployment event for each component, though you'll need to filter out anything without a deployment yourself as the API won't do this:\n\n```\nquery MyQuery {\n compass {\n searchComponents(cloudId: <your-cloud-id>, query: {}) {\n ... on CompassSearchComponentConnection {\n nodes {\n component {\n events(query: {eventTypes: DEPLOYMENT, first: 1}) {\n ... on CompassEventConnection {\n nodes {\n ... on CompassDeploymentEvent {\n deploymentProperties {\n state\n startedAt\n completedAt\n }\n }\n eventType\n lastUpdated\n }\n }\n }\n id\n name\n }\n }\n pageInfo {\n hasNextPage\n endCursor\n }\n }\n }\n }\n}\n```\n\nHope this helps! Also if you don't mind, I'd be keen to know what you'll use this for? :) Is this like a report you'd reference at some cadence or something that a certain team/person wants to see ad-hoc? And then what do you do with this information? Thanks Garyl great to hear from you!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/How-to-determine-the-last-deployment-of-all-components/qaq-p/2447557
| null |
{
"author": "AKandeepan",
"title": "Custom event api and custom event with Jenkins sonar jira metrics integration on compass",
"body": "1. Do we have direct integration with compass to fetch jenkins node,job,queue metrics on compass dashboard. \n2. Does compass provides feature to plot line, bar, pie charts based on custom data by sending the events from jenkins and sonar. \n3. Does compass provides metrics in build with PR , pipeline, deployment cycletime , time to approve, time to merge, time to review, time to create etc.. and dora metrics \n4. Does compass provides event api to send key value pair event data as json. \n5. Does compass provides feature to create single custom dashboard with all the required metrics in one page. \n6. what are all the limitation we have storing and visualizing the custom event data on compass \n7. Does compass support integration with sonar and feature code quality metrics.\n"
}
|
[
{
"author": "Mark Rekveld - Marvelution",
"body": "Hi [@AKandeepan](/t5/user/viewprofilepage/user-id/5291698)\n\nJust wanted to add to [@Vinicius](/t5/user/viewprofilepage/user-id/5049137) answers in that some of the integrations can be provided when using a combination of the [Jenkins Integration for Jira](https://marketplace.atlassian.com/apps/1211376/jenkins-integration-for-jira?hosting=cloud&tab=overview) in combination with the [Jenkins for Compass](https://marketplace.atlassian.com/apps/1234756/jenkins-for-compass?tab=overview&hosting=cloud) apps (Disclaimer I'm the developer of both apps, where the Compass app is new)\n\nThe Jira app support integrating Jenkins with JIra and will process all jobs and builds/deployments to display in Jira. And when a job is also configured as a Compass component, then all related events are also passed to Compass so it can process those events for the build and deployment related metrics.\n\nNo other metrics are yet collected by the integration, but if doable can be added.\n\nCheers, \nMark\n",
"comments": null
},
{
"author": "Vinicius",
"body": "Hello, AKandeepan! \n\nSorry for the delayed response. That being said, let's get into your questions: \n\n1. No direct integration at the moment, but events and metrics can be passed on using our API.\n2. You can use custom data to fill in metrics and our available dashboards/graphs, but won't be able to build a custom one (like pie charts, etc)\n3. Yes, some of these metrics are already pre-defined, but they still need to be connected to your metric sources. You can read more on Compass metrics here: <https://developer.atlassian.com/cloud/compass/components/available-predefined-metrics/>\n4. Similarly to question 1, you can use our open API to get this data.\n5. No custom dashboarding at the moment, but we do provide some views on the Team and Health pages.\n6. We keep user data in the same way as we do for other Atlassian products: 1 month for free tenants, 1 year for standard and 2 years for premium. You can read more about it here: <https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/>\n7. Similarly to question 1, some integration can be achieved via API but no timeline for a direct integration at the moment.\n\n<br />\n\nAPI documentation: <https://developer.atlassian.com/cloud/compass/components/send-events-using-rest-api/> \n\nI hope this helps, let us know if you have more questions!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Custom-event-api-and-custom-event-with-Jenkins-sonar-jira/qaq-p/2448727
| null |
{
"author": "soeren.kress",
"title": "Problems connecting Compass to Bitbucket",
"body": "Hi,\n\nI am trying to connect Compass to Bitbucket and went through the steps as described [in the documentation](https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-Bitbucket-cloud/#perform-the-integration).\n\nAfter completing all steps, the Bitbucket app is installed in Compass and the \"Compass Integration for Bitbucket\" app is installed in our Bitbucket workspace. But the final redirect after granting access only shows the following error\n\n```\nThe provided compass-redirect-url URL parameter is invalid\n```\n\nThe URL is as follows:\n\n<https://compass-bitbucket-connect.services.atlassian.com/postInstall?redirect_params=>*\\<a-really-long-string\\>* %3D\\&clientKey=ari%3Acloud%3Abitbucket%3A%3Aapp%2F%7B*\\<a-uuid\\>* %7D%2Fcompass-bitbucket-integration \n\nAny ideas why it is not working?\n\nThanks, \nSoeren\n"
}
|
[
{
"author": "soeren.kress",
"body": "Thanks to the Atlassian support, the issue is resolved. Our Atlassian suite is hosted on the jira.com domain which was not whitelisted for Compass.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Problems-connecting-Compass-to-Bitbucket/qaq-p/2447462
| null |
{
"author": "Phill Pafford",
"title": "compass api error: CREATE_EVENT_SOURCE_NOT_FOUND",
"body": "Following the guide here on how to setup compass api events\n\n* <https://developer.atlassian.com/cloud/compass/components/send-events-using-rest-api/>\n\nCreated two events, \\`CUSTOM\\` and \\`DEPLOYMENT\\` using the GraphQL process\n\nexample rest api request script \n\n```\n#!/usr/bin/env bash\n\nset -e\n\nCOMPASS_CLOUD_INSTANCE=my-company\nCOMPASS_REST_API_VERSION=v1\[email protected]\nCOMPASS_USER_TOKEN=myLongTokenBlahBlahBalh\nCOMPASS_BASE_URL=\"https://$COMPASS_CLOUD_INSTANCE.atlassian.net/gateway/api/compass/$COMPASS_REST_API_VERSION/events\"\n\n## NOTE: need to create the metric in the UI first, example: https://my-company.atlassian.net/compass/component/asdasdasdasdas-sdsd-sdsd-sdsd-asdasdasdasdsad\nCOMPASS_CLOUD_ID=\"aaaaaaaaaa-bbbb-1111-2222-ccccccccccccccc\"\n\nTIMESTAMP=$(date -u +'%Y-%m-%dT%H:%M:%SZ')\nCOMPASS_CUSTOM_DISPLAY_NAME=\"display name\"\nCOMPASS_CUSTOM_UPDATE_SEQUENCE_NUMBER=215\nCOMPASS_CUSTOM_DESCRIPTION=\"display description\"\nCOMPASS_CUSTOM_URL=\"https://example.com\"\n## using ari from GraphQL response in setup steps\nCOMPASS_CUSTOM_EXTERNAL_EVENT_SOURCE_ID=\"ari:cloud:compass:long-string:event-source/another-long-string/yet-another-long-string\"\nCOMPASS_CUSTOM_CUSTOM_EVENT_PROPERTIES_ID=1\nCOMPASS_CUSTOM_CUSTOM_EVENT_PROPERTIES_ICON=INFO\n\n## data needs to be JSON, use JQ for this\nCOMPASS_EVENT_JSON_DATA=$( jq -n \\\n --arg cloudId \"$COMPASS_CLOUD_ID\" \\\n --arg cDisplayName \"$COMPASS_CUSTOM_DISPLAY_NAME\" \\\n --arg cLastUpdated \"$TIMESTAMP\" \\\n --argjson cUpdateSequenceNumber $COMPASS_CUSTOM_UPDATE_SEQUENCE_NUMBER \\\n --arg cDescription \"$COMPASS_CUSTOM_DESCRIPTION\" \\\n --arg cUrl \"$COMPASS_CUSTOM_URL\" \\\n --arg cExternalEventSourceId \"$COMPASS_CUSTOM_EXTERNAL_EVENT_SOURCE_ID\" \\\n --arg cCustomEventPropertiesId \"$COMPASS_CUSTOM_CUSTOM_EVENT_PROPERTIES_ID\" \\\n --arg cCustomEventPropertiesIcon \"$COMPASS_CUSTOM_CUSTOM_EVENT_PROPERTIES_ICON\" \\\n '{cloudId: $cloudId, event: {custom: {displayName: $cDisplayName, lastUpdated: $cLastUpdated, updateSequenceNumber: $cUpdateSequenceNumber, description: $cDescription, url: $cUrl, externalEventSourceId: $cExternalEventSourceId, customEventProperties: {id: $cCustomEventPropertiesId, icon: $cCustomEventPropertiesIcon}}}}'\n )\n\necho \"DEBUG: \"\necho $COMPASS_EVENT_JSON_DATA\necho \"\"\n\nCOMPASS_EVENT=`curl --request POST \\\n --url $COMPASS_BASE_URL \\\n --user $COMPASS_USER_EMAIL:$COMPASS_USER_TOKEN \\\n --header 'Accept: application/json' \\\n --header 'Content-Type: application/json' \\\n --data \"$COMPASS_EVENT_JSON_DATA\"`\n\necho \"COMPASS_EVENT: $COMPASS_EVENT\"\n```\n\nresponse \n\n```\n{\n \"errors\": [\n {\n \"type\": \"CREATE_EVENT_SOURCE_NOT_FOUND\",\n \"message\": \"We could not create the event because the event source is not found. Please check that the external event source ID and the type of event being submitted match the event source.If a Forge App ID was used during event source creation, please also check you are using the same Forge App ID when accessing the event source.\"\n }\n ]\n}\n```\n"
}
|
[
{
"author": "Phill Pafford",
"body": "SOLVED: when creating the event types in GraphQL, the name of X is what should be used and not the ARI of the event\n\n```\n{ \"input\": { \"cloudId\": \"<your cloud ID>\", \"externalEventSourceId\": \"<external event source ID>\", \"eventType\": \"CUSTOM\" } }\n```\n\nexample\n\n```\nCOMPASS_CUSTOM_EXTERNAL_EVENT_SOURCE_ID=\"what ever unique name you give it\"\n```\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/compass-api-error-CREATE-EVENT-SOURCE-NOT-FOUND/qaq-p/2438566
|
[
"api",
"rest-api"
] |
{
"author": "Trenton Letz",
"title": "Application Managment Access Revoked?",
"body": "Hey folks, \n\nI am an ord \\& site admin for our Compass product, and I had something strange happen to me the other day.\n\nEverything has been going well earlier this week then all of a sudden I did not have access to manage/install apps for our Compass product with the message: *\"Compass apps are unavailable to install right now. Try again later.\"*\n\nHas anyone else experienced this? Is there a fix?\n"
}
|
[
{
"author": "Andrew Boyagi",
"body": "Hi Trenton,\n\nI just checked and I am able to manage and install apps - is this still an issue for you?\n",
"comments": [
{
"author": "Josh Campbell",
"body": "Hey Trenton there was a temporary a problem that has since been fixed and you should again be able to install apps. Sorry about the trouble!\n"
},
{
"author": "Trenton Letz",
"body": "Thanks folks! I am all set now ?\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Application-Managment-Access-Revoked/qaq-p/2427003
| null |
{
"author": "Jay Gurnani",
"title": "LaunchDarkly feature flags showing up in the activity feed",
"body": "Hey team! \n\nHope you are doing well. I was doing a demo for Compass and can't remember if the LaunchDarkly feature flagged changes will show up on the activity feed. Are there any plans for this? Looking at the documentation here, it doesn't look like? \n\n<https://docs.launchdarkly.com/integrations/compass> \n\nThanks!\n"
}
|
[
{
"author": "Andrei",
"body": "Hi Jay!\n\nFeature flag toggle events should show up in the activity feed.\n\nI think we do have the requirement that the project be added to the 'projects' section for the event source to be created. Happen to know if that was the case here?\n",
"comments": [
{
"author": "Jay Gurnani",
"body": "Yep that was it! Haha sorry I forgot that was the case (even though I may have written that code!) Might be worthwhile updating the above documentation? I'm currently trying to prepare a presentation on Compass and don't have all the linkages from the different applications setup and so I'm relying on the provided images.\n"
},
{
"author": "Andrei",
"body": "Yup yup, we've already notified our partners about the documentation, thanks for calling that out!\n> I'm currently trying to prepare a presentation on Compass and don't have all the linkages from the different applications setup and so I'm relying on the provided images.\n\nCompass preso! That's awesome, let us know if there's anything we can do to help ?\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/LaunchDarkly-feature-flags-showing-up-in-the-activity-feed/qaq-p/2426377
| null |
{
"author": "Marcus Shane",
"title": "Is there going to be a way to assigned multiple components to a JSM Service?",
"body": "![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/269567iF8B2B42EA72FC375/image-size/large?v=v2&px=999 \"image.png\")\n\nIs the 'Compass' field on the Jira Service Management 'Edit Service' screen going to be allowed, at some point, to assign multiple Compass components?\n\nThank you.\n"
}
|
[
{
"author": "Katie Silver",
"body": "Hi [@Marcus Shane](/t5/user/viewprofilepage/user-id/1020607) thanks for your question!\n\nAt the moment this isn't on the roadmap. However, I'd love to learn more about your use case. Could you give me an example of how you see multiple Compass components mapping to a single JSM Service?\n",
"comments": [
{
"author": "Marcus Shane",
"body": "Katie,\n\n*We were envisioning JSM Services as more of a wrapper for multiple Compass components. For example, we currently have 3 Compass components, from a developer prospective, that support one service, from a customer/technical support perspective. The customer/technical support perspective are unaware, and to be honest is too far in the weeds to be meaningful to them. It would be the more \"public\" representation of back-end tooling. I hope that helps.*\n\nAs an aside, it would also be helpful to have a way to group Compass components as well. We are currently doing some of that grouping with tags, but to have that integrated in the UI would be extremely helpful.\n\nThanks for making a really cool product! It has been very helpful in describing the DevOps estate of assets!\n"
},
{
"author": "Katie Silver",
"body": "Got it. Thanks so much!\n\nAt the moment, I'd suggest using capabilities to define the \"customer facing\" service, and then have the developer-facing services all be dependent on it. However I know that's not exactly a hierarchy like you're thinking about.\n\nWe'll keep talking about how we can solve it on our side. Thanks again for your feedback [@Marcus Shane](/t5/user/viewprofilepage/user-id/1020607) :)\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Is-there-going-to-be-a-way-to-assigned-multiple-components-to-a/qaq-p/2422652
| null |
{
"author": "John Medina",
"title": "GraphQL API teams are not associating with new components in Compass UI?",
"body": "By using GraphQL to get Compass TeamIDs (refer to: `searchTeams `Query), and using the results in the `createComponent` GraphQL mutation (refer to: `createComponent `mutation) we're seeing that our team isn't fully being associated with the new component.\n\nThe details view of the component shows the ownership (eg: `https://<org>.atlassian.net/compass/component/<component id>`), but listing all component by team `x` isn't showing the component. We also can't see the component assigned to the team on their team page eg: `https://<org>.atlassian.net/compass/people/team/<team id>`).\n\nOur theory is that there is a mismatch in the teamIDs being returned from the GraphQL vs interactions with the UI.\n\nGraphQL returned teamID format: `ari:cloud:identity::team/XXXXXXXX-XXXX...`\n\nUI call teamID format: `ari:cloud:teams::team/XXXXXXXX-XXXX...`\n"
}
|
[
{
"author": "John Medina",
"body": "There were issues uploading the pseudo code-blocks for the graphQL queries, but here are screenshots of them.![Screenshot 2023-07-19 at 11.35.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/269792i3CB7B08DFD57A32E/image-size/large?v=v2&px=999 \"Screenshot 2023-07-19 at 11.35.17.png\")![Screenshot 2023-07-19 at 11.35.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/269793i59130E7FF8356F66/image-size/large?v=v2&px=999 \"Screenshot 2023-07-19 at 11.35.45.png\")\n",
"comments": [
{
"author": "Andrei",
"body": "Hi John, thank you so much for flagging this.\n> Our theory is that there is a mismatch in the teamIDs being returned from the GraphQL vs interactions with the UI.\n\nYeah, your intuition here is spot on.\n\nWe've raised this with one of our engineering teams and they'll address this as soon as possible.\n\nIn the interim, just so you can get unblocked, what you could do is replace the type identifier ( i.e. the \\`ari:cloud:identity::team\\` bit ) with \\`ari:cloud:teams::team\\` on the id that's sent back by the Teams Query. The ID bit is the same, so everything else should just work.\n\nApologies for the hassle here and thank you again for taking the time to explain this so thoroughly.\n"
},
{
"author": "John Medina",
"body": "Hi Andrei,\n\nThank you for confirming our theory. We have put that workaround in place for now.\n\nCould you post an update here when this bug is fixed so we know when we to remove the temporary workaround?\n"
},
{
"author": "Andrei",
"body": "Will do!\n"
},
{
"author": "John Medina",
"body": "Hello [@Andrei](/t5/user/viewprofilepage/user-id/147415) ,\n\nMy team and I were just revisiting this work on this project and thought we would probe this discussion again. Have there been any updates on this bug?\n\nThanks,\n\nJohn\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/GraphQL-API-teams-are-not-associating-with-new-components-in/qaq-p/2423785
| null |
{
"author": "Abhaykumar Patil",
"title": "Can custom fields displayed or mapped to components be controlled through labels?",
"body": "Currently I see we can use 'Component Types' to control what custom fields displayed on component page. I could have two teams which want to see different custom fields on their Service component. How do I achieve that?\n"
}
|
[
{
"author": "Alie Sesay",
"body": "Hey Abhaykumar, \n\nI apologize for the delayed response. \n\nBased on your specific use case, if two teams require different custom fields for their **Service** component, you need to carefully consider the structure of your component types and the associated custom fields. \n\n**NB:** Unfortunately, Compass only allows a single **Service** component type and does not support creating multiple sub-types or variations within the **same component type** ; you may need to explore alternative strategies to handle the need for different custom fields for other teams. \n\nHere are a few approaches you might consider:\n\n**Create Separate Component Types:**\n\n* If the two teams need distinctly different sets of custom fields, consider creating two separate component types. For example, you could have **Service** and **Application**.\n\n**Define Custom Fields for Each Component Type:**\n\n* Once you have separate component types, you can define the custom fields associated with each type. Navigate to the Compass settings and specify which custom fields are relevant for each.\n\n![Screenshot 2024-08-21 at 09.39.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342908i9904332FC70AE34C/image-size/large?v=v2&px=999 \"Screenshot 2024-08-21 at 09.39.jpg\")\n\n![Screenshot 2024-08-21 at 09.38.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/342909i6D994907091173AE/image-size/large?v=v2&px=999 \"Screenshot 2024-08-21 at 09.38.jpg\")\n\nI hope this helps to clarify! Please let me know if there is anything else that I can help you with. \n\nBest regards, \nAlie\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Can-custom-fields-displayed-or-mapped-to-components-be/qaq-p/2419229
| null |
{
"author": "Francisco Cano Brusa",
"title": "Any way to filter automatic GitHub Build events?",
"body": "Hi!\n\nWe have a repository that builds and deploys using CircleCI, but due to an ongoing migration to GitHub actions in the company, we have started implementing some workflows to validate certain fields in the PR and run certain checks.\n\nThe Compass UI is considering _any_ GH workflow as a \"build\". For example, we have an action called \"jira-validate\" that uses the \"atlassian/gajira-find-issue-key\" action and validates that a PR has a valid Jira ticket. Even _that_ action is counting as a build. That is artificially reducing our build time...\n\nI'm expecting to be able to configure the CircleCI integration some time in the future, but even still, not being able to filter the GH workflows that do the build from others seems like it can be a problem in other repositories....\n\nIs there a way to change how this automatic \"build\" detection is made?\n"
}
|
[
{
"author": "Josh Campbell",
"body": "Hey Francisco, Josh here from the Compass product team! It really comes down to how GitHub actions works, everything is a \"job\" within a GitHub actions workflow so there is not a good way to discern which jobs are just builds with no deployments that we can ignore for the purposes of metrics. And as long as an \"environment\" key is passed in the job parameters we'll detect that because that is the only way to know if a GitHub actions based deployment happened ([there is no \"deployment\" key like in Bitbucket](https://support.atlassian.com/bitbucket-cloud/docs/stage-options/#Deployment) so we know a specific job was definitely a deployment).\n\nI've thought a bit about this before and poked at the GitHub docs to see if there is a solution that could work for all/most customers, but outside of forcing a specific naming convention of job names to perhaps filter non-deployment jobs I am not sure there is an easy win here. If you have suggestions as someone probably more familiar with GitHub actions than me I am absolutely open to hearing them!\n\nPerhaps the right approach could be some UI work we could do to help you define filters/regex for jobs - that's a non-trivial effort but it might the right path. Keen to hear any other thoughts!\n",
"comments": [
{
"author": "Francisco Cano Brusa",
"body": "Thanks for the reply Josh! \n\nI understand this is not trivial to solve. I was thinking that what could work for us (and could be simpler than a regex), is to simply disable autodiscovery on a per-service basis.\n\nThen to those services without autodiscovery enabled, we'll be in charge of manually sending the cURL requests to tell Compass when something is being built.\n\nThe option you mention seems better, but something simpler would suit us just fine at the moment ;)\n\nHope the feedback is useful, have a good day!\n"
}
]
},
{
"author": "Gabriele Nosso",
"body": "The way that DevLake works is indeed with RegEx. \nWould be great to have this feature, as it would also allow to gather historical data - which is something impossible at the moment if you are not using the \"environment\" parameter.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Any-way-to-filter-automatic-GitHub-Build-events/qaq-p/2417519
| null |
{
"author": "Matt Boulton",
"title": "Do you use Compass with other Atlassian products? Let?s chat!",
"body": "Hey folks, I hope you're well!\n\nWe're improving how Compass works with other Atlassian products, and we'd love your input.\n\nIf you're interested, we'll chat with you for roughly an hour. We'll discuss if and how you use Compass with other Atlassian products, and we'll share some relevant design prototypes.\n\nTo thank you for your time and insights, we'll send a USD$100 e-gift card, redeemable in your local currency.\n\nWe're looking forward to speaking with you!\n"
}
|
[
{
"author": "Matt Boulton",
"body": "Hey folks,\n\nThanks to all of you who signed up to chat with us about this topic. Your thoughts and insights have been extremely helpful, and will help inform the direction of the product.\n\nWhile we're *always*open to talking with you about this topic, for now we won't be able to provide an e-gift card for your time.\n\n(If you come across this post and still want to chat, though, feel free to respond here and I'll set up some time with you!)\n\nCheers,\n\nMatt\n",
"comments": null
},
{
"author": "Phill Pafford",
"body": "Would love to see BitBucket and Bamboo Data Center as some options\n\n* BitBucket DC to be used as a source for Configure as code option <https://developer.atlassian.com/cloud/compass/config-as-code/what-is-config-as-code/>\n* BitBucket DC to push developer metrics (PRs, etc...)\n* Bamboo DC to push build and deploy metrics\n* Bamboo DC to push Unit Test metrics\n* Ability to export code as config, if not configured as code as config\n",
"comments": [
{
"author": "Steffen Opel _Utoolity_",
"body": "I second this! Are Atlassian's DC products in scope for your study [@Matt Boulton](/t5/user/viewprofilepage/user-id/4725612)?\n"
},
{
"author": "Matt Boulton",
"body": "[@Phill Pafford](/t5/user/viewprofilepage/user-id/704705) and [@Steffen Opel _Utoolity_](/t5/user/viewprofilepage/user-id/781567) great questions and context!\n\nI should have clarified that the research sessions are scoped to Atlassian Cloud products; we want to look at how we can support Data Center customers, but this isn't on our immediate roadmap.\n\nI hope this helps -- and thanks again for asking ?\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Do-you-use-Compass-with-other-Atlassian-products-Let-s-chat/qaq-p/2403151
|
[
"integration",
"research"
] |
{
"author": "Michael Wohlfart",
"title": "Cannot see development environment for Compass component",
"body": "I added a component repository from Bitbucket to Compass and it immediately gave me the environments 'Production' and 'Staging' to select in the drop-down menu in the activity view. What I am missing though are the Development/Test environments that are configured in the repository too.\n\nAny clue what I might be doing wrong?\n\n![Deployments.png](https://community.atlassian.com/t5/image/serverpage/image-id/263868i06F4DDB4451C44BB/image-size/large?v=v2&px=999 \"Deployments.png\")![Environments.png](https://community.atlassian.com/t5/image/serverpage/image-id/263870iFBF22630A5C3A1E1/image-size/large?v=v2&px=999 \"Environments.png\")\n"
}
|
[
{
"author": "Steffen Opel _Utoolity_",
"body": "Hi [@Michael Wohlfart](/t5/user/viewprofilepage/user-id/5216712), and welcome to the Atlassian Community!\n\nYou are not dong anything wrong, this is simply bad and misleading UX, insofar Compass oddly only supports these two environment types so far, even though the widget suggests exactly what you expected (and the underlying API supports more types indeed).\n\nUnfortunately I didn't even get a response from the usually very responsive Compass team when asking about this after the [introduction of staging support](https://community.atlassian.com/t5/Compass-articles/Environmentalists/bc-p/2314449#M72).\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Cannot-see-development-environment-for-Compass-component/qaq-p/2393414
| null |
{
"author": "Nate Whitehead",
"title": "Is there a way to associate multiple compass components to a single Jira issue?",
"body": "It looks like the compass field in Jira only allows for a single component to be selected. Is there a plan (or am I just missing where to enable this) to have the field able to select multiple values? Also, when will Jira be able to have custom fields created associated to Compass values?\n"
}
|
[
{
"author": "Katie Silver",
"body": "Hey [@Nate Whitehead](/t5/user/viewprofilepage/user-id/3989102) , great questions. We're working on multiselect as part of the next phase of field improvements which we hope to have out sometime this summer (US time.)\n\nCan you tell me more about your second question? Custom fields related to Compass values, how are you thinking about using this?\n",
"comments": [
{
"author": "Nate Whitehead",
"body": "Thanks Katie. I can envision people using Compass components as a field in different ways like \"Impacts library\", \"Needs Service\", \"\\<verb\\> \\<compass object type\\>\". Given that we have \\>1000 projects/teams using Jira, there's going to be more than one definition for \"what\" the compass field implies - and in some cases I could envision a team needing to indicate one compass component for one 'verb' and another compass component for another.\n"
},
{
"author": "Katie Silver",
"body": "Got it. This is super helpful! Thanks for the detail ?\n"
},
{
"author": "Holger Winkelmann",
"body": "We have the same issue, and like to link multiple components to a Jira issue, basically the same multi select the internal components in Jira have\n"
},
{
"author": "Katie Silver",
"body": "Hey guys, quick update from our side - we are expecting to ship the first version of this work sometime in November. We're doing a huge overhaul of how Compass components work in Jira, and multi-select will be included (along with bulk edit, dashboard functionality, and other things you expect in Jira.) More to come soon, I'll make a post when we get a few more details nailed down.\n"
},
{
"author": "Holger Winkelmann",
"body": "Ok, then we will wait for this before starting with compass. Otherwise our component concept will break and add cognitive load for the team going back and forward\n"
},
{
"author": "Katie Silver",
"body": "makes sense - I'll keep you posted!\n"
},
{
"author": "Katie Silver",
"body": "Hi friends, check out the feature preview here: <https://community.atlassian.com/t5/Compass-articles/Coming-this-December-a-new-and-improved-integration-between/ba-p/2498839> \n\nThis new integration **will** support multiple components per issue.\n"
},
{
"author": "Holger Winkelmann",
"body": "Wow, is there a new, better Atlassian dev lifecycle? Really impressed about the speed in compass development and Jira integration\n"
},
{
"author": "Katie Silver",
"body": "Ahh it makes me happy to hear you say that! Because we're a smaller product, Compass is able to move very quickly - we ship new features typically every sprint. I will say this work with Jira has taken us a bit longer than we expected, but it's worth it because this integration is going to be a huge step up. Glad you're interested :)\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Is-there-a-way-to-associate-multiple-compass-components-to-a/qaq-p/2393720
| null |
{
"author": "Rui Sousa",
"title": "Component Business Stakeholders",
"body": "Are there any plans to add a list of users on a field to list business stakeholders?\n\nThis would be helpful for governance tasks, such as obtaining approval for downtimes, restoring backups after catastrophic incidents, etc.\n\nI would also allow us to use Compass to keep track of who to send communications to, related to a specific component.\n"
}
|
[
{
"author": "Alie Sesay",
"body": "Hey Rui, and welcome to the community!\n\nI apologize for the delayed response.\n\nI've reviewed it internally; unfortunately, we don't have a schedule or roadmap for it at the moment. However, we are keeping track of the request, and our team has recorded your feedback.\n\nWarm regards,\n\nAlie\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Component-Business-Stakeholders/qaq-p/2390594
| null |
{
"author": "Neill Holland",
"title": "Incident alerts - Opsgenie",
"body": "Hi there,\n\nI've been looking at getting Compass set up and linked to Opsgenie for pulling in Incident data to the Activity view and with the hope of this generating alerts to the owning teams that something has gone wrong.\n\nHowever, all that happens is that the Incident appears on the timeline, there is no alert as there is when a Component is assigned or an announcement created.\n\nFor reference, we have a separate support team that receive Opsgenie alerts and then liaise with the dev team.\n"
}
|
[
{
"author": "Alie Sesay",
"body": "Hey Neill, and welcome to the community! \n\nI apologize for the delayed response. \n\nI was wondering if the issue persists. If it does, please open a support ticket using the link so that we can help troubleshoot the issue: [Contact Support](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues&product_key=compass&is_cloud=true&support_type=customer) \n\nNevertheless, I suggest that you double-check your Compass-Opsgenie integration using the reference below: [Opsgenie - Compass integration](https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-Opsgenie/) \n\nPlease let me know if there is anything else that I can help you with.\n\nBest regards, \nAlie\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Incident-alerts-Opsgenie/qaq-p/2389266
| null |
{
"author": "shall",
"title": "Setting notification preferences",
"body": "Is there a way in Compass to set notification preferences? I'd like the ability to turn off certain email notifications like when myself or my team are assigned as owners of a component. \n\nI'm picturing something similar to how Jira Software has notification preference settings.\n"
}
|
[
{
"author": "Alie Sesay",
"body": "Hey Shall,\n\nUnfortunately, Compass does not have granular notification preference settings like Jira Software. In Jira, you can customize notification schemes and preferences to control which events trigger email notifications. However, Compass, being a relatively newer platform, may not yet have this level of customization. Your feedback has been noted, and please keep an eye on our community post for future updates. \n\nHope this helps to clarify! Please let me know if there is anything else that I can help you with.\n\nKind regards,\n\nAlie\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Setting-notification-preferences/qaq-p/2382344
| null |
{
"author": "Mukherjee, Sraman",
"title": "Does Compass only work in Jira Cloud or does it also work in Jira Data Center version?",
"body": "Compass is an amazing feature - but was wondering if Compass only work in Jira Cloud or it also works in Jira Data Center version?\n"
}
|
[
{
"author": "Manoj Gangwar",
"body": "Hi [@Mukherjee, Sraman](/t5/user/viewprofilepage/user-id/5231988) ,\n\nThere is no plan for Compass to be available on-prem (datacenter). Atlassian's cloud products are getting better and more secure every day. Being a new product and Atlassian's focus on the cloud, we will be building out the product in Cloud for the foreseeable future.\n",
"comments": [
{
"author": "Mukherjee, Sraman",
"body": "Thanks a lot [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) for letting me know this. I just had one more quick question - may I know if at SSC Atlassian - there are any tools that could be a competitor to Compass?\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Does-Compass-only-work-in-Jira-Cloud-or-does-it-also-work-in/qaq-p/2375228
| null |
{
"author": "Mukherjee, Sraman",
"title": "Do we know what tool(s) at SSC Atlassian Compass would be a competitor?",
"body": "So I went through the product summary, quite impressed by the features. But may I know if at SSC Atlassian - there are any tools that could be a competitor to Compass?\n"
}
|
[
{
"author": "zmnbvcxz_1988_m",
"body": "[\\<bottom![assem_mcr_new_w.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/269696iCED401AE5A8CC159/image-size/large?v=v2&px=999 \"assem_mcr_new_w.jpg\")\\>](#bottom)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Do-we-know-what-tool-s-at-SSC-Atlassian-Compass-would-be-a/qaq-p/2375211
| null |
{
"author": "hpatel21",
"title": "Feeding Jenkins deploy data to Compass events",
"body": "Are there any instructions on recording Jenkins generated data as deployment events in Compass? My attempts to input these via REST API have been unsuccessful. I'm trying to add this within a component thats linked to a bitbucket cloud repo.\n"
}
|
[
{
"author": "Andy Wong",
"body": "Hi [@hpatel21](/t5/user/viewprofilepage/user-id/2932892) and [@Phill Pafford](/t5/user/viewprofilepage/user-id/704705)\n\nThere is a way to send Jenkins build data via a curl command. Shoutout to [@Dave Parrish _Atlassian_](/t5/user/viewprofilepage/user-id/853503) for investigating this.\n\nThe pre-conditions are that there is a Github post-commit hook that runs the following script that triggers a Jenkins build.\n\n```\nexport BUILD_START_TIME=$(date -u +'%Y-%m-%dT%H:%M:%SZ')\n\necho \"Starting Website build #{$BUILD_NUMBER} at ${BUILD_START_TIME}\"\nsleep 2s\n\nexport BUILD_FINISH_TIME=$(date -u +'%Y-%m-%dT%H:%M:%SZ')\n\ncurl \\\n --request POST \\\n --url https://<atlassian-site>.atlassian.net/gateway/api/compass/v1/events \\\n --user \"${ATLASSIAN_API_CREDENTIALS}\" \\\n --header \"Accept: application/json\" \\\n --header \"Content-Type: application/json\" \\\n --data \"{\n \\\"cloudId\\\": \\\"ca4d6d1f-c9de-431f-9a40-6682e1968a11\\\",\n \\\"event\\\": {\n \\\"build\\\": {\n \\\"updateSequenceNumber\\\": ${BUILD_NUMBER},\n \\\"displayName\\\": \\\"Website build ${BUILD_NUMBER}\\\",\n \\\"description\\\": \\\"Build ${BUILD_NUMBER} of Website\\\",\n \\\"url\\\": \\\"${BUILD_URL}\\\",\n \\\"lastUpdated\\\": \\\"${BUILD_FINISH_TIME}\\\",\n \\\"externalEventSourceId\\\": \\\"<your-jenkins-source-id>\\\",\n \\\"buildProperties\\\": {\n \\\"state\\\": \\\"SUCCESSFUL\\\",\n \\\"pipeline\\\": {\n \\\"pipelineId\\\": \\\"${BUILD_NUMBER}\\\",\n \\\"url\\\": \\\"${BUILD_URL}\\\",\n \\\"displayName\\\": \\\"Pipeline ${BUILD_NUMBER} of Website\\\"\n },\n \\\"startedAt\\\": \\\"${BUILD_START_TIME}\\\",\n \\\"completedAt\\\": \\\"${BUILD_FINISH_TIME}\\\"\n }\n }\n }\n}\"\n\necho \"Finished Website build #{$BUILD_NUMBER} at ${BUILD_FINISH_TIME}\"?\n```\n",
"comments": [
{
"author": "Phill Pafford",
"body": "Hi Andy,\n\nI have the exact same curl command, the only thing that differs is the \\`externalEventSourceId\\` but all I ever get is this response, any chance you ran into this and have a solution to solve it?\n\nNOTE: I did follow the graphql commands and created the custom event type\n\n```\n{\n\n \"errors\": [\n\n {\n\n \"type\": \"CREATE_EVENT_SOURCE_NOT_FOUND\",\n\n \"message\": \"We could not create the event because the event source is not found. Please check that the external event source ID and the type of event being submitted match the event source.If a Forge App ID was used during event source creation, please also check you are using the same Forge App ID when accessing the event source.\"\n\n }\n\n ]\n\n}\n```\n"
},
{
"author": "Andy Wong",
"body": "HI Phill, is the external event source ID you added correct? It looks like the request is incorrect or potentially permissions are not available for that said external source ID.\n"
},
{
"author": "Phill Pafford",
"body": "thanks Andy, I found my issue, I was using the ARN and not the static name I assign it\n"
}
]
},
{
"author": "Mark Rekveld - Marvelution",
"body": "Hi all,\n\nI'm Mark developer of the Jenkins Integration for Jira app, and I'm currently looking to expose the data collected by the app to other Atlassian tools as well, like Compass.\n\nThe future Compass app would be an addition to the Jira app and would allow a seemless integration where the configuration of the integration can be managed in Jira and Compass.\n\nLet me know if you would like to be part of a beta group to get first access to the Compass app, drop me a mail at [email protected].\n\nCheers, \nMark\n",
"comments": [
{
"author": "Marcel Rossouw",
"body": "Yes please!\n"
},
{
"author": "Mark Rekveld - Marvelution",
"body": "Noted [@Marcel Rossouw](/t5/user/viewprofilepage/user-id/5348233) please drop me a mail at [email protected] so I can get in touch with you.\n"
},
{
"author": "Mark Rekveld - Marvelution",
"body": "[@Marcel Rossouw](/t5/user/viewprofilepage/user-id/5348233) and anyone else interested.\n\nI'm getting closer to the first beta version of the Compass connector for the Jenkins Integration for Jira app.\n\nSteps now are:\n\n1. Install and configure the Jenkins Integration for Jira app\n2. Install the Compass app.\n3. Add a link to a Compass component to link the component to one or more jobs.\n\nUp next are improved import flows, and data visualisation that also includes link suggestions within Compass and Jira.\n\nLet me know if you want to try this and help shape the app.\n"
},
{
"author": "Avinash Arun Deshpande",
"body": "Hi Mark,\n\nDo you have steps to complete the integration Jenkins with Compass?\n\nIf yes, could you please provide the same with me?\n\nI am looking forward to hearing from you.\n\nThanks, \nAvinash\n"
},
{
"author": "Mark Rekveld - Marvelution",
"body": "Hi [@Avinash Arun Deshpande](/t5/user/viewprofilepage/user-id/3036912)\n\nI'm working with Atlassian Support as we speak on the approval of my Jenkins for Compass app.\n\nThe full process after approval is given will be:\n\n1. Install [Jenkins Integration for Jira](https://marketplace.atlassian.com/apps/1211376/jenkins-integration-for-jira?hosting=cloud&tab=overview) app (paid app)\n2. Connect a Jenkins site in Jira and let the Jira app synchronize jobs and builds from Jenkins\n3. Install the Jenkins for Compass app (free app)\n4. Link Jenkins jobs with Compass Components, with suggestions from the build-issue index form the [Jenkins Integration for Jira](https://marketplace.atlassian.com/apps/1211376/jenkins-integration-for-jira?hosting=cloud&tab=overview) app\n\nAny Jenkins results will be forwarded to Compass by the Jira app.\n\nAll update this comment as soon as approval is given and the Compass app is available.\n"
},
{
"author": "Avinash Arun Deshpande",
"body": "Hi Mark,\n\nCould you please send me the link to Jenkins for Compass (free app)?\n"
},
{
"author": "Mark Rekveld - Marvelution",
"body": "[@Avinash Arun Deshpande](/t5/user/viewprofilepage/user-id/3036912) the Compass app is not public yet, this will only become public once Atlassian has approved it.\n\nAs soon as I can I'll share the app link with you.\n"
},
{
"author": "Avinash Arun Deshpande",
"body": "Thanks Mark.\n"
},
{
"author": "Mark Rekveld - Marvelution",
"body": "Hi [@Avinash Arun Deshpande](/t5/user/viewprofilepage/user-id/3036912)\n\nThe app has just been approved and you can get it [from the marketplace](here:?https://marketplace.atlassian.com/apps/1234756/jenkins-for-compass?hosting=cloud&tab=overview)\n\nIt is not yet listed in Compass itself, and I'm not sure how long this takes, but you can install it trough the Marketplace listing.\n\nThe docs are available [here](https://jjc.marvelution.com/docs/administration/compass-connector/)\n\nLet me know if you run into any issues, have questions and/or comments\n\nCheers, \nMark\n"
}
]
},
{
"author": "hpatel21",
"body": "Thanks, I was finally able to publish data calling the API using curl. The problem was with publishing to development environment instead of staging/production. Looks like development/testing environments are not supported out of the box.\n",
"comments": [
{
"author": "Eric Chauvin",
"body": "yes, i have same trouble, we cannot view events published to development, so this tool is useless for now\n"
}
]
},
{
"author": "Phill Pafford",
"body": "I'm also looking for this as well. I did see some related repos that are interesting\n\n* <https://github.com/atlassian-labs/compass-examples>\n* <https://github.com/atlassian-labs/gitlab-for-compass>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Feeding-Jenkins-deploy-data-to-Compass-events/qaq-p/2377594
| null |
{
"author": "James_Crowe",
"title": "Send events using REST API - Not appearing in timeline",
"body": "I'm trying to use the 'Send events using REST API' feature. When I make the POST it responds with a 202 response. But I can't see it in the timeline, I assume it should available almost straightaway. \n\nI've double checked event sources and they seems to be setup correctly. Any ideas really appreciated! :) \n\nExample curl command: \n\n(I've replaced any sensitive information). \n\n<br />\n\ncurl --location 'https://\\<mydomain\\>.atlassian.net/gateway/api/compass/v1/events' \\\\ \n--header 'Accept: application/json' \\\\ \n--header 'Content-Type: application/json' \\\\ \n--header 'Authorization: Basic REMOVED_AUTH' \\\\ \n--data '{ \n\"cloudId\": \"CLOUD_ID\", \n\"event\": { \n\"custom\": { \n\"displayName\": \"test\", \n\"lastUpdated\": \"2022-05-22T12:23:45Z\", \n\"updateSequenceNumber\": 57, \n\"description\": \"testing\", \n\"url\": \"https: //[www.example.com](http://www.example.com)\", \n\"externalEventSourceId\": \"poc-event-source-custom\", \n\"customEventProperties\": { \n\"id\": \"1234\", \n\"icon\": \"INFO\" \n} \n} \n} \n}' \n"
}
|
[
{
"author": "James_Crowe",
"body": "Discovered this was user error. For starters the year is incorrect. Then subsequence updates did not fix the issue until I changed the sequence number.\n",
"comments": [
{
"author": "Phill Pafford",
"body": "Hi James,\n\nI have the exact same curl command, the only thing that differs is the \\`externalEventSourceId\\` but all I ever get is this response, any chance you ran into this and have a solution to solve it?\n\nNOTE: I did follow the graphql commands and created the custom event type\n\n```\n{\n\n \"errors\": [\n\n {\n\n \"type\": \"CREATE_EVENT_SOURCE_NOT_FOUND\",\n\n \"message\": \"We could not create the event because the event source is not found. Please check that the external event source ID and the type of event being submitted match the event source.If a Forge App ID was used during event source creation, please also check you are using the same Forge App ID when accessing the event source.\"\n\n }\n\n ]\n\n}\n```\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Send-events-using-REST-API-Not-appearing-in-timeline/qaq-p/2366954
| null |
{
"author": "JJ",
"title": "Support for monorepos",
"body": "Adding a repository to a component worked well but if that repository is a monorepo with multiple components it's not possible to filter out the different metrics based on different rules.\n\nIs there a different option that can be configured (eg. grouping PRs with a certain label inside a monorepo, filtering releases etc.)?\n"
}
|
[
{
"author": "prashant",
"body": "+1 there needs to be more documentation on how monorepos work with compass\n",
"comments": null
},
{
"author": "Ivan Diana",
"body": "+1 needs to understand how it could be work with monorepo\n",
"comments": null
},
{
"author": "Michelle Carr",
"body": "+1 having same issue here\n",
"comments": null
},
{
"author": "Joshua Chaitin-Pollak",
"body": "I'm on day-zero with Compass having just enabled it a few minutes ago, but does this section of the documentation help?\n\n<https://developer.atlassian.com/cloud/compass/config-as-code/manage-components-with-config-as-code/#managing-multiple-components-with-config-as-code-in-a-single-repository>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Support-for-monorepos/qaq-p/2350062
| null |
{
"author": "Leo O'Donnell",
"title": "How are people supporting Inner Source Initiatives?",
"body": "In general, an Inner Source component could be supported by score cards, metrics etc.\n\nThere are a few differences: \n\n* discovery\n* open source model effecting some different expectations\n\nWhat practices are people using to support Inner Source?\n"
}
|
[
{
"author": "Alastair Wilkes",
"body": "Hi Leo, that's an interesting question. It's not obvious to me how inner-source and open-source would materially differ when it comes to Compass (maybe some metrics would be different like PR cycle time) - what do you have in mind?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/How-are-people-supporting-Inner-Source-Initiatives/qaq-p/2325244
| null |
{
"author": "Garyl Paras",
"title": "How to handle predefined metrics with multiple repositories",
"body": "For components that have multiple repositories. I did not find a way how to control which repo the predefined metrics will going to use. \n\n![compass-repos.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/255856i57DF240D3FD630C2/image-size/large?v=v2&px=999 \"compass-repos.PNG\") \n\n<br />\n\nAlso, is there a way to disconnect these predefined metrics? \nWe opt-in to make our own custom metrics and these predefined metrics will appear to be duplicates. The reason we are creating our own metrics is to have control over the calculation in the source repo.\n"
}
|
[
{
"author": "Patrick Hill",
"body": "Hey Garyl, thanks for raising this!\n\n<br />\n\nOur model for Compass at the moment relies on at most one metric source per component. In this case, it will be the repository that you first added to this component.\n\nAt the moment you can't disabled predefined metrics from Forge apps, however as a workaround you can delete them from a component via the API and re-create them yourself. The steps to follow there would be:\n\n1. Use <https://github.com/atlassian-labs/compass-examples/tree/main/snippets/graphql/get-metric-values-for-component> to retrieve the metric sources for the component in question\n2. Delete the metric source using <https://github.com/atlassian-labs/compass-examples/tree/main/snippets/graphql/delete-metric-source>\n3. Recreate it using <https://github.com/atlassian-labs/compass-examples/tree/main/snippets/graphql/create-metric-source>\n\n<br />\n\nLooking at your attached screenshot - why not have a Cloud Resource component each for the network infrastructure and the app infrastructure? This way you could see when each piece changed independently in the activity feed!\n\n<br />\n\nWe're thinking about some improvements to this and want to hear about your use cases for multiple metric sources for one Component - for example were you looking to aggregate across multiple sources, choose only one or had something else in mind?\n\nPatrick\n",
"comments": [
{
"author": "Garyl Paras",
"body": "Thanks for the response [@Patrick Hill](/t5/user/viewprofilepage/user-id/502126) . I'm going to try it and let you know the result. I hope that in future releases, there will be an easy way to disconnect predefined metrics in the UI, just like with custom metrics. \nThe network and app infrastructure repositories are the resources that the component is using or hosted on. Putting it as a separate component will triple our catalog list. That is probably the only downside.\n"
},
{
"author": "Garyl Paras",
"body": "Disconnecting predefined metrics through API works as a workaround. Thanks!\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/How-to-handle-predefined-metrics-with-multiple-repositories/qaq-p/2353493
| null |
{
"author": "Rasmus Henriksen",
"title": "Hide native Atlas fields on Projects",
"body": "Hi everyone, is it possible to hide fields on Projects, in particular \"Why are we doing it?\" and \"What will success look like?\" as we are looking at adding multiple other fields.\n"
}
|
[
{
"author": "Hariharan Iyer",
"body": "Hi [@Rasmus Henriksen](/t5/user/viewprofilepage/user-id/4818282) ,\n\nUnfortunately, the default fields are not removable at present.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Hide-native-Atlas-fields-on-Projects/qaq-p/2604870
| null |
{
"author": "Menotti Minutillo",
"title": "Disambiguate duplicate names?",
"body": "Atlas does not have any metadata when mentioning users, so if you have multiple users in your org with the same display name, the below happens. Worse, if you @ mention them or try to add them to the project, then remove them, they are auto added as followers which the project owner then cannot remove - so it is spammy.\n\nI would like for this bounding box to include some metadata as to help differentiate users. Email, user name, title, something. Otherwise it literally breaks my ability to do basic tasks like write updates.\n\n![Screenshot 2024-02-09 at 6.59.44?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/305485iC7F9A2B684B1089B/image-size/large?v=v2&px=999 \"Screenshot 2024-02-09 at 6.59.44?AM.png\")\n"
}
|
[
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nThere's no way for the box to do this without breaching privacy laws in many countries. All you can do is ask your users to add identifiers that they don't care about sharing into their names.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Disambiguate-duplicate-names/qaq-p/2604548
| null |
{
"author": "Genevieve Eddison",
"title": "Atlas: Removed user still receives notifications",
"body": "A user who has left our company, and their account has been disabled and removed from our Atlassian account, is still receiving email notifications from Atlas. \n\nWhen I go to a Goal in Atlas, I can still see their name under Followers. \nIt's not possible them as a follower on Atlas. \n\nHow do I prevent this?\n"
}
|
[
{
"author": "Carlos Garcia Navarro",
"body": "Hi [@Genevieve Eddison](/t5/user/viewprofilepage/user-id/2070432) ,\n\nIt seems like users don't have the ability to remove followers as described here:\n\n<https://community.atlassian.com/t5/Atlas-questions/How-do-I-remove-a-follower-of-an-Atlas-Project/qaq-p/2288293>\n\nBut if the account doesn't exist, or the user is deactivated, they shouldn't be receiving notifications. Have you checked this?:\n\n<https://community.atlassian.com/t5/Atlas-questions/How-do-I-remove-deactivated-users-from-Department/qaq-p/2559869>\n",
"comments": [
{
"author": "Genevieve Eddison",
"body": "That answer suggests that you have to use the API to remove the user? Surely since users are managed in the same place for Atlas and Jira, then removing one removes them from Atlas? Seems like bug to me.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Atlas-Removed-user-still-receives-notifications/qaq-p/2601054
| null |
{
"author": "Cat Jowett",
"title": "Atlas Goal updates",
"body": "Hi,\n\nOur SLT are asking\n\n1. Is there a way to bulk upload Goals and Sub-goals to Atlas?\n\n2. Is it possible for the status of projects associated with a sub-goal to update the status of the sub-goal and for the sub-goal statuses to update the goal status?\n\neg 3 projects are associated with a sub-goal, 2 are on target and 1 is at risk so the sub-goal status would show worst case, at risk, in this instance.\n\nThanks\n\nCat\n"
}
|
[
{
"author": "Simi S",
"body": "Hey [@Cat Jowett](/t5/user/viewprofilepage/user-id/4711589) thanks for these questions:\n\n1. The timeline is not certain, but we're currently investigating a .csv importer for goals. Would that work for the bulk upload?\n2. We don't currently support this, but it is feedback we get from time to time and something for the team to consider. Would you want this automatic / calculated rollup of status to apply to all goals by default, or only when specified?\n",
"comments": [
{
"author": "Cat Jowett",
"body": "Hey,\n\nThanks for getting back to me:\n\n1. Yes, in this case a .csv uploader would do the job.\n\n2. The option would be good, although I suspect by default we would roll up.\n"
},
{
"author": "Charlie Reynolds",
"body": "interacting in a list view would be good too e.g. similar to Issues/bulk features in JIRA software\n"
},
{
"author": "Stefan Joerer",
"body": "I also would appreciate option 2\n"
}
]
},
{
"author": "Enrique Gutierrez",
"body": "Any updates on the bulk importing?\n\nA lot of managers end up creating ad-hoc excel files of hell for high-level visibility, and it would be easiest to make an initial load of data via such a bulk import tool\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Atlas-Goal-updates/qaq-p/2600134
| null |
{
"author": "Ananth Subramanian",
"title": "Filter goals based don project",
"body": "I have several projects and each of the projects have several associated goals. In the goals section, it displays all the goals and I cannot find a filter corresponding to \"projects\". Is there an easy way to filter goals related to a particular project?\n"
}
|
[
{
"author": "Simi S",
"body": "Hi [@Ananth Subramanian](/t5/user/viewprofilepage/user-id/5180316) - we don't currently have a Projects filter on the Goals tab, but I'll discuss the suggestion with the team!\n\nCurious to know more - would you be filtering by several projects at once? Or to just see the goals contributing to a single goal?\n",
"comments": [
{
"author": "Ananth Subramanian",
"body": "[@Simi S](/t5/user/viewprofilepage/user-id/863307) thanks for getting back. To me this is hte first filter we must have in Atlas. Each of my projects are linked to an Epic in Jira and they are of course linked to several goals. As an owner I would like to see the goals correponding to each Project (epic) and currently I cannot do it. If there is a filter called project (where I can filter by projects) so that I can view all the goals related to a project then it would give a much better view and tracebility.\n"
},
{
"author": "Simi S",
"body": "Ah I see - thanks for describing that, we're currently looking into these experiences so it's helpful feedback for us to consider.\n\nOne thing that won't be a perfect match to what you need, but might be helpful in the meantime, is toggling on the 'Goal' column in the projects directory, or the 'Contributing projects' column in the goals directory - so that at least the table will show the connection.\n\n![CleanShot 2024-02-07 at [email protected]](https://community.atlassian.com/t5/image/serverpage/image-id/305061i4916FA8211E0D1F5/image-dimensions/288x470?v=v2 \"CleanShot 2024-02-07 at [email protected]\")\n"
},
{
"author": "Ananth Subramanian",
"body": "Ah yes i missed that and is indeed helpful.\n\none more question - I still no not see the fields in teh sort option\n\ne.g. i enabled related projects but if i go to sort button it shows only the default fileds and not \"related projects\"\n\nis it possible to enable it?\n"
},
{
"author": "Simi S",
"body": "Thanks for that feedback - we're rolling out more sort options over time, so I'll capture this suggestion for the team.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Filter-goals-based-don-project/qaq-p/2600118
|
[
"goal"
] |
{
"author": "Barnett Temwa Msiska",
"title": "How to disable the prompt to create a first project for new users in Atlas",
"body": "Hi, \n\nThere is a prompt fora new user to create a first project in Atlas (See screenshot) how do I disable this?\n\nThanks\n\n![Screenshot 2024-02-05 at 11.49.11.png](/t5/image/serverpage/image-id/304284i3886F47BA30FC136/image-size/large?v=v2&px=999 \"Screenshot 2024-02-05 at 11.49.11.png\")\n"
}
|
[
{
"author": "Simi S",
"body": "Hi [@Barnett Temwa Msiska](/t5/user/viewprofilepage/user-id/1751881) that's not currently possible as it's shown to all new users. Have you had any concerns from your team members when seeing this?\n",
"comments": [
{
"author": "Barnett Temwa Msiska",
"body": "Hi [@Simi S](/t5/user/viewprofilepage/user-id/863307) yes, it is an issue because some of the team members do not typically create projects and others are clients who are interested in the project status and progression and would never need to create a project, ever. Therefore, this prompt is confusing to such people.\n\nIt would be nice if this feature could be turned on and off.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/How-to-disable-the-prompt-to-create-a-first-project-for-new/qaq-p/2598497
| null |
{
"author": "Kate",
"title": "Stopping emails from Atlas",
"body": "I know I'm about to ask something blasphemous, so sorry in advance! \n\nI'm building a use case for our company to start using Atlas, but the cadence doesn't really work with how we would want to use it. Given that I'd likely aim for the people listed or acknowledged against Goals or Projects will likely be high-end Managers, I'm concerned about annoying them into avoiding Atlas before we really have a chance to sell them on its use. \n\nSo, while we wait for the ability to modify update request cadances within the tool, is it possible to turn off notifications/emails from Atlas for all users?\n"
}
|
[
{
"author": "Taronish Pithawala",
"body": "As a \"follower\", receiving an email every time someone updates a project with a learning/decision/etc. is such a nuisance that it is forcing our team members to stop following projects. But they'd still like to receive the weekly digests.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Stopping-emails-from-Atlas/qaq-p/2596450
|
[
"notification"
] |
{
"author": "Luzia Franke",
"title": "Show team of an atlas project in Confluence?",
"body": "We want to list the members of our teams in Confluence (cloud) as an overview for the documentation of our projects. Is there a way to automatically get the information about the team members from Atlas using a macro?\n"
}
|
[
{
"author": "Amanda Barber",
"body": "Hi, [@Luzia Franke](/t5/user/viewprofilepage/user-id/5417990) - if you mention the team by using the @ symbol and the team name, all team members will be listed in parentheses.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Show-team-of-an-atlas-project-in-Confluence/qaq-p/2592977
|
[
"confluence-cloud"
] |
{
"author": "kyungil",
"title": "I want to see updated goals and project real time in Atlas",
"body": "Q1. When I write goals and project updates in the atlas, they are updated in the feed. I think they are displayed in the form of last month or last week. Is it possible to display them in the feed in real time? \n\nQ2. Is it possible to have updates written to goals and feeds sent as messages to a specific Slack channel in real time?\n"
}
|
[
{
"author": "Steffen Opel _Utoolity_",
"body": "Hi [@kyungil](/t5/user/viewprofilepage/user-id/5417623), and welcome to the Atlassian Community!\n\nI think this has been requested a few times already, and the state of affairs and Atlassian's position are strangely contradictory, yet might help you regardless, see the Atlas team's answer to [Atlas Home - Project Updates](https://community.atlassian.com/t5/Atlas-questions/Re-Atlas-Home-Project-Updates/qaq-p/2521045/comment-id/663#M663):\n\nQ1. As Vernon explains in more detail, they \"don't have any plans for project updates to become a live feed\".\n\nQ2. Regardless, and contradicting Atlassian's argument for Q1, \"You can connect projects to Slack or MS Teams to have updates shared in channels directly after they are posted.\", refer to the docs for details:\n\n* [How to use Atlas with Slack](https://intercom.help/atlas-by-atlassian/en/articles/6153621-how-to-use-atlas-with-slack)\n\nCheers, \nSteffen\n\n*** ** * ** ***\n\nPS: We use the Slack integration, but it's outright confusing for team members why the two different feeds are behaving completely different. Most users use both Atlas and Slack, and usually they'd prefer to get these updates *either* live *or* delayed, but definitely not both just by chance of the tool they are looking at.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/I-want-to-see-updated-goals-and-project-real-time-in-Atlas/qaq-p/2592610
| null |
{
"author": "Nico Georgaki",
"title": "The Loop - Meetings",
"body": "Hello,\n\nBelief #2: \"Open up your work in progress\", has an image that shows a legend with 2 items, one is for Status Report and the other is for Status Meeting. In the After side of the image, it shows 3 grey bars, which according to the legend means a meeting.\n\nBut is the methodology not to remove meetings and replace with updates within Atlas software? Or does The Loop suggest we still hold status meetings?\n\nThanks for your help!\n\n![status meeting.png](https://community.atlassian.com/t5/image/serverpage/image-id/303120iD778E1BD01A71A05/image-size/large?v=v2&px=999 \"status meeting.png\")\n"
}
|
[
{
"author": "Andy Gladstone",
"body": "[@Nico Georgaki](/t5/user/viewprofilepage/user-id/5417420) welcome to the Atlassian Community!\n\nI believe what is being demonstrated here is that the status update, if committed to each week in a timely manner, will replace the need for a status meeting while aligning all teams on the same information.\n\nWhereas before the status meeting was only servicing two teams, and another was being left in the dark, the status update is available to all teams - everyone gets the same level of detail from the stakeholder providing the update.\n\nI hope this helps!\n",
"comments": [
{
"author": "Andy Gladstone",
"body": "[@Nico Georgaki](/t5/user/viewprofilepage/user-id/5417420) if my answer helped you, kindly mark it as accepted so that others looking for similar content can find and trust it.\n"
},
{
"author": "Nico Georgaki",
"body": "Thanks Andy!\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/The-Loop-Meetings/qaq-p/2592306
| null |
{
"author": "Matteo Marzorati",
"title": "Issue with projects timeline view",
"body": "Hi,\n\nI'm not sure if this is a bug or it is intended to work like this for the free tier: I have 14 projects, but when I switch to the timeline view only 3 are displayed. Is there a way to see all projects in the timeline?\n"
}
|
[
{
"author": "Vernon Laquindanum",
"body": "Hi Matteo,\n\nAfter poking around the timeline view on my end, I've noticed a few things:\n\n* Timeline view excludes projects that are marked completed.\n* Timeline view excludes projects that have neither an established start or end date.\n\nCan you confirm whether the 11 other projects have start dates? You can find the start date field on the sidebar of the project page:\n\n![Screenshot 2024-01-24 at 11.33.44 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/302343i046284A6C653845E/image-dimensions/248x342?v=v2 \"Screenshot 2024-01-24 at 11.33.44 AM.png\")\n\nLet me know---thanks!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Issue-with-projects-timeline-view/qaq-p/2586368
|
[
"project",
"timeline"
] |
{
"author": "Hannah Meneley",
"title": "Is there a way to export custom fields?",
"body": "Hi! Reading through some of your documentation (specifically here), it looks like you currently only support exporting native fields. We have upgraded our instance to the standard plan and are trying to export our custom fields. Is that on your roadmap anywhere?\n\nThanks!\n"
}
|
[
{
"author": "Vernon Laquindanum",
"body": "Hi Hannah,\n\nThanks for writing in! Exporting custom fields alongside native fields is a great call, and one that we weren't able to prioritize for the custom fields release. We are always looking for ways to improve and make things better, so I've added this to our ideas backlog to take back to the team and hopefully implement in the near future. If you've got any other feedback or have any other ways we could improve, please let us know.\n\nThanks!\n",
"comments": null
},
{
"author": "Bob Ouellette",
"body": "Hi Vernon\n\nWe were on the \"free version\" of the product and recently upgraded to the next level to allow us yo get access to \"Custom Fields\". We really need to be able to extract all fields, including the custom ones in order to get the full value of upgrading to your \"pay-for\" product. Is there any possible timeline to get this feature through your backlog into the product? We have built an OKR tracking system in your tool and need the extra custom fields to allow us to understand the types, relationships and ownership.\n",
"comments": [
{
"author": "Vernon Laquindanum",
"body": "Hi Bob,\n\nI'll double-check with our team on any timelines, but the custom fields feature is still relatively new and we may not have been able to include exporting in the initial release.\n\nI've added your note to the ticket in our backlog as well---the more requests we get for specific features, the better we are at prioritizing things in our backlog.\n\nLet us know if there's anything else we can help with in the meantime, thanks!\n"
},
{
"author": "Nils",
"body": "Hi Vernon,\n\nare there any updates on the timeline regarding the export of custom fields?\n\nCheers,\n"
},
{
"author": "Vladimir Petrovi?",
"body": "Hi,\n\nFor my organization this is very important topic \\*Go/No Go with Atlas, and i would like to know when this export of custom fields will be available?\n\nThanks in advance.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Is-there-a-way-to-export-custom-fields/qaq-p/2588466
|
[
"csv",
"export"
] |
{
"author": "VP",
"title": "Can I change owner of a goal to someone above my level in org hierarchy?",
"body": "I am trialling Atlas, and setting up projects and goals.\n\nI created a few goals. Atlas automatically assigned me as the Owner of those goals.\n\nI am trying to change the owner of a goal to someone who is a director of a different team, however, changes are not being saved, and the owner is getting reverted to myself.\n\nWe have enabled sync of the \"Manager\" field from our IDP to the teams in Atlassian.\n\nBefore enabling \"manager\" sync from IDP to teams in Atlas, I was able to change the owner of a goal to whoever in the site. I am not 100% sure if this is related.\n\nCan Atlas product admin change ownership of a goal?\n\nI appreciate any help on this?\n"
}
|
[
{
"author": "Vernon Laquindanum",
"body": "Hi VP,\n\nThere shouldn't be any reason you can't change the ownership of the goal to someone else, regardless of their title/leveling. I'll have our team look into this---could you share any screenshots or a description of what happens when you try to set someone else as the goal Owner? For example, does it show the new person in the Owner field after you've selected then, but then it reverts once you hit refresh?\n",
"comments": [
{
"author": "VP",
"body": "When I select a new owner and leave the editor, it reverts to myself.\n\nCould this be related to a scenario where a user is granted access to Atlas (already an Atlassian user), but not yet logged into Atlas, and if I try assigning a Goal or a Project to that person it reverts to me?\n"
},
{
"author": "Vernon Laquindanum",
"body": "That's definitely one possibility, are you able to it to someone else (other than the person you *actually* want to assign it to)? That might help us determine if it's a tech problem or if it's a user permissions/access problem.\n\nIn the meantime, you can also log a ticket by going to any page in Atlas and clicking the \"Give feedback\" at the very top of the page. This will help us get our engineer's eyes on it so they can investigate from the backend as well.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Can-I-change-owner-of-a-goal-to-someone-above-my-level-in-org/qaq-p/2586327
|
[
"goal",
"identity-manager",
"owner"
] |
{
"author": "Alex Korol",
"title": "Using Atlas goals and projects with Jira Product Discovery",
"body": "Hi \nWe have been using a free tier for Atlas and Jira Product Discovery. Is there a way to add information from Atlas (goals, projects) to Ideas created at JPD? I was unable to find the configuration parameter to enable it. \nThanks\n"
}
|
[
{
"author": "Carlos Garcia Navarro",
"body": "H [@Alex Korol](/t5/user/viewprofilepage/user-id/5409987) ,\n\nWelcome to the Community! This demo may help understand how the integration works: <https://www.loom.com/share/9489c20d9ff243cd95882bf4c502ba87>\n\nYou can add the columns 'Atlas project' and 'Atlas goals' to the JPD ideas. If you don't see these columns available, you may have to request to have the feature enabled. You can comment here to request it: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Upcoming-product-improvements-Atlas-integration-ready-for-early/ba-p/2195274>\n",
"comments": [
{
"author": "Alex Korol",
"body": "Thank you!\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Using-Atlas-goals-and-projects-with-Jira-Product-Discovery/qaq-p/2584327
|
[
"integration",
"jira-product-discovery"
] |
{
"author": "Carlos Garcia Navarro",
"title": "I can't link a Slack channel to my Atlas project.",
"body": "Hello,\n\nFrom Atlas, I'm trying to add a Slack channel in the followers section, but the specific Slack channel doesn't show up as an option. What are the criteria for Slack channels to be searchable and selectable?\n\nI also tried to paste the link of the Atlas project in the Slack channel, but even though I get a success message, no link happens.\n\nWhat am I missing? Thanks!\n\n![Screenshot 2024-01-21 at 5.24.08?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/301633i747A475B90284700/image-dimensions/246x80?v=v2 \"Screenshot 2024-01-21 at 5.24.08?PM.png\")\n"
}
|
[
{
"author": "Nir Nikolaevsky",
"body": "Hi [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232) ?\n\nLet's figure this out! I have a few questions to help narrow it down\n\n1. Is the project you're trying to connect a private project?\n2. Can you see other channels from the same Slack workspace? Is it only the one channel you're trying to connect that's missing?\n3. You mentioned getting a success message in Slack, can you please send a screenshot?\n",
"comments": [
{
"author": "Carlos Garcia Navarro",
"body": "Hi [@Nir Nikolaevsky](/t5/user/viewprofilepage/user-id/4387959) ,\n\nI was able to resolve this issue finally! :-). The problem was that there were channels in two different workspaces. I had to re-installl the Slack app but selecting the other Slack workspace, and then I got access to all the channels.Thanks for all the good questions and suggestions!\n"
},
{
"author": "Nir Nikolaevsky",
"body": "Glad you managed to resolve it and thanks for sharing this with the community! ?\n"
}
]
},
{
"author": "Amanda Barber",
"body": "Have you tried using the /atlas command in Slack or /atlas connect \\<URL\\> shortcut will directly link your Atlas project with Slack?\n",
"comments": [
{
"author": "Carlos Garcia Navarro",
"body": "Yes, but it didn't work.\n"
},
{
"author": "Amanda Barber",
"body": "Can you maybe uninstall and reinstall the app in Slack?\n"
},
{
"author": "Carlos Garcia Navarro",
"body": "These are all good ideas. I tried that too, but the problem persists. Are you able to connect the Atlas projects with any Slack channels? I wonder if there are some criteria...\n"
},
{
"author": "Carlos Garcia Navarro",
"body": "Ok, I was able to resolve this issue (with some help) :-) The problem was that there were channels in different workspaces. I had to re-installl the Slack app but selecting the other Slack workspace, and then I got access to all the channels. Thanks for all the good suggestions!\n"
},
{
"author": "Amanda Barber",
"body": "Ahh, thank you for sharing the resolution!\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/I-can-t-link-a-Slack-channel-to-my-Atlas-project/qaq-p/2584984
| null |
{
"author": "Lisa Ness",
"title": "Adding epic with child tasks to a goal?",
"body": "I love the idea around Atlas but am finding it very difficult to manage when there's a whole set of tickets that contribute to a goal. Is there any way to link both an epic AND its child tasks to a goal in Atlas? The only way I can figure out how to do that today is to manually add each individual child task to the goal in Atlas, which is not scalable when a goal could have 5+ epics with 20+ child tasks in each epic to track. Can I bulk add tasks to a goal? Or even better, can all of the child tasks be included automatically when the epic is added? It doesn't seem logical that the tasks that fall within the hierarchy of an epic aren't included in the goal by default.\n"
}
|
[
{
"author": "Mark",
"body": "Hi Lisa,\n\nThanks for your feedback! It definitely does make sense to have child issues inherit the goals of their parent epics/initiatives etc. and this functionality is in our backlog. However, I can see downsides to displaying all of those linked tasks on the goal itself; doing so could add a lot of clutter of noise. My feeling is that right solution would be to have child issues inherit a goal connection but probably only show down the epic level on the goal itself. Would that approach work for you?\n\n<br />\n\nThanks,\n\nMark\n",
"comments": [
{
"author": "Ananth Subramanian",
"body": "[@Mark](/t5/user/viewprofilepage/user-id/1193257) is there a way to do what you suggest?\n"
},
{
"author": "Chris Gachot",
"body": "[@Mark](/t5/user/viewprofilepage/user-id/1193257) bump?\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Adding-epic-with-child-tasks-to-a-goal/qaq-p/2581662
| null |
{
"author": "Marcus Drzewinski",
"title": "Creating Questions",
"body": "How can I create a new question? Once I created the first one and I'm following some topics, I don't see how to create a new question anywhere.\n"
}
|
[
{
"author": "Cody C.",
"body": "Hey all! Thanks for submitting a ticket for this Paul, and for finding the underlying cause VP. I add a public bug for this, here's the link: <https://jira.atlassian.com/browse/ATLAS-43>. I suggest we all follow along and see how this unfolds.\n",
"comments": [
{
"author": "Cody C.",
"body": "[@Paul Mazzuca](/t5/user/viewprofilepage/user-id/5374480) I spoke too soon - after a bit more discussion with the engineering team, I learned that Questions are in the process of being retired, so the inability to submit new questions while following a tag is intended behavior at this point.\n\nPeople with at least one Question in Atlas would have received some additional communication, so I apologize if this is the first you're hearing about it - but yes, I can confirm this is expected behavior in light of that news.\n"
},
{
"author": "Carlos Garcia Navarro",
"body": "Hi [@Cody C.](/t5/user/viewprofilepage/user-id/4043440) asking questions in the topics section was a great functionality! What's the reason to deprecate it? :-(\n\nWhat alternative to 'ask a question' in Atlas is suggested by Atlasian?\n"
},
{
"author": "Carlos Garcia Navarro",
"body": "Just checking if there was any update on why this feature was deprecated and if there is any chance to bring it back :-). Thanks!\n"
}
]
},
{
"author": "VP",
"body": "Hi,\n\nI have the same question - I cannot see \"Ask Question\" or a \"Question\" in the list when I click on the Create button.\n\nHow do I create a new question?\n",
"comments": null
},
{
"author": "Laurie Sciutti",
"body": "Hello [@Marcus Drzewinski](/t5/user/viewprofilepage/user-id/293123) \\~ do you not see the \"Ask a question\" button on the main page: <https://team.atlassian.com/updates/questions/foryou> ?\n",
"comments": [
{
"author": "VP",
"body": "I think I found an issue, if you're seeing answers on topics you're following, then the \"Ask question\" button disappears.\n\nIf you unfollow topics related to the questions, then the Ask Question appears in the \"For you\" section. See [this video](https://1drv.ms/v/s!AvESdg0euCzOgqB4rus-OpMIsjYwxQ?e=zsHqiI) for more information!\n"
},
{
"author": "Paul Mazzuca",
"body": "That fixed the issue for me. Thanks! Is this a bug?\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Creating-Questions/qaq-p/2585763
|
[
"home",
"question",
"topic"
] |
{
"author": "David Exner",
"title": "Full screen for timeline?",
"body": "Is there any way or is it planned to add a \"Fullscreen\" option for the \"Display as timeline\" feature in Topics?\n\nOr at least, it would be helpful if the timeline would dynamically widen itself.\n\nAlso, is it planned (or even already available) to change the display mode from months to quarters, etc.?\n\nThank you!\n"
}
|
[
{
"author": "Mark",
"body": "Hi David,\n\nThanks for your feedback. We definitely do need to build out the timeline functionality, and both a fullscreen mode and a way to change the time increment would be good additions. Whilst these improvements are in our backlog they are not however our focus in the short term.\n\nThanks,\n\nMark\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Full-screen-for-timeline/qaq-p/2582883
| null |
{
"author": "Dylan Wilson",
"title": "Placed in somebody else's Atlas team - how can I get out?",
"body": "I went to create an Atlas team, but it placed me somebody else's Atlas team, my email is \"@pm.me\" which is Proton, and it looks like somebody else has claimed this and auto-permitting users, so now I'm in their \"test\" team. How can I get out of their team?\n"
}
|
[
{
"author": "Mark",
"body": "Hi Dylan,\n\nThanks for your feedback. So that I can better help you, when say \"Atlas team\" do you mean a team within the people and teams directory of Atlas or do you mean a new Atlas site that you're attempting to set up?\n\nThanks,\n\nMark\n",
"comments": [
{
"author": "Dylan Wilson",
"body": "I was attempting to set up an Atlas team for myself for testing, but it placed me in an Atlas team that is owned by somebody else because I am using a shared domain from Proton Mail. \n\nI have my own domain that I can use, but was just testing out Atlas but it seems like I'm stuck in this persons Atlas team now and can't leave? They aren't active in it so I'm not sure what to do.\n"
},
{
"author": "Michelle",
"body": "I also have this same problem. I signed up for an Atlassian account with my work email address, and it somehow put me into an Atlas site that I cannot leave. I cannot even see who has admin powers for the Atlas site, let alone contact information to ask them to remove me. Why can't users remove themselves from Atlas sites?\n"
}
]
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nYou will need to ask them to remove you.\n\nIt's rather annoying that someone can claim a potentially shared domain, but I'm not entirely sure that is what has happened, as the claim will need them to have access to the servers behind the domain, which suggests that pm.me has probably been claimed by proton mail.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Placed-in-somebody-else-s-Atlas-team-how-can-I-get-out/qaq-p/2579597
| null |
{
"author": "Paul Galbraith",
"title": "atlassian start page hangs",
"body": "If I click on the \"start page\" link from our jira (<https://chargelab.atlassian.net/jira/projects>) it links to [https://id.atlassian.com/login?login_hint=paul.galbraith%40chargelab.co\\&prompt=none\\&continue=https%3A%2F%2Fstart.atlassian.com%2F](https://id.atlassian.com/login?login_hint=paul.galbraith%40chargelab.co&prompt=none&continue=https%3A%2F%2Fstart.atlassian.com%2F) and then this page in turn redirects to <https://team.atlassian.com/your-work?startRedirect=true> at which point the page hangs with a globe icon in the middle of the page, and nothing more happens, there is nothing other than the globe icon displayed and there is no way to do anything.\n"
}
|
[
{
"author": "Mark",
"body": "Hi Paul,\n\nSorry you're experiencing this issue. Unfortunately I'm unable to replicate it, so it may have been fixed. Are you still experiencing it? If so I'd first recommend the usual fixes of clearing your browser cache and restarting. If that doesn't help - which browser are you using? I can then follow up with the developers.\n\nThanks,\n\nMark\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/atlassian-start-page-hangs/qaq-p/2580348
| null |
{
"author": "Andrew",
"title": "Is it possible to have a set number of tags?",
"body": "Hi Team!\n\nWe really like the tags feature especially its power around reporting use cases which will do well for our organisation.\n\nIs it possible to limit the number of tags or control the ability on who is able to create tags?\n\nOur reason are:\n\n* We really like the tag feature and for our use case it will be great in the reporting use cases space.\n* We believe that for the tags to be adopted and used for this purpose it would be better to have a set standard in place to keep consistency.\n* Without this and keeping it open to all we are going to end up with a tag management problem across the organisation and in the end we feel that tags won't be adopted\n\nIf there is no way to do this now and tags are always open to all users then it would be really awesome to add a feature that allows for a limited type of implementation\n"
}
|
[
{
"author": "Mark",
"body": "Hi Andrew,\n\nThanks for the feedback. I totally agree with your suggestion! We definitely do need to provide a more centralised way to curate and manage tags. Doing so is in our backlog, so I'll share your feedback with the relevant team and work with them to get these improvements prioritised.\n\nThanks,\n\nMark\n",
"comments": [
{
"author": "Andrew",
"body": "[@Mark](/t5/user/viewprofilepage/user-id/1193257) Love your work! Look forward to it\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Is-it-possible-to-have-a-set-number-of-tags/qaq-p/2579014
| null |
{
"author": "J",
"title": "I can?t log in my another account.",
"body": "I can' log in my account [email protected](@user47011147)\n\n400error access_not_configured \n?? ????: response_type=code code_challenge_method=S256 redirect_uri=<https://id.atlassian.com/login/google> state=eyJjc3JmVG9rZW4iOiI4NTQyMDRkMjQ5MTI0ZGQwMWQyZjUyNzc0ODhjNmExNzU3MmY1YWE0NmQzZDNhYTYwNzZlMzUxNjk5OGUxMTQ2IiwiYW5vbnltb3VzSWQiOiJlZDM4ZjhiNy0yMTFlLTJiYTYtZmQwYS1iMDVjNjk4NzNjNDQiLCJxdWVyeSI6Ij9hcHBsaWNhdGlvbj1zYWMmY29udGludWU9aHR0cHMlM0ElMkYlMkZzdXBwb3J0LmF0bGFzc2lhbi5jb20lMkZ0cmVsbG8lMkYmbG9naW5UeXBlPWdvb2dsZUJ1dHRvbiZwcm9tcHQ9c2VsZWN0X2FjY291bnQmc291cmNlPWxvZ2luU2NyZWVuIiwic291cmNlIjoibG9naW5TY3JlZW4iLCJsb2dpblR5cGUiOiJnb29nbGVCdXR0b24ifQ== prompt=select_account client_id=596149463257-9oquqfivs9on8t8erq23c8qso6vk3cp1.apps.googleusercontent.com code_challenge=wouaB-rh0tsC2Od-vjL89890eTNtvkCRWkYw9qL9qnk access_type=online scope=openid <https://www.googleapis.com/auth/userinfo.email> <https://www.googleapis.com/auth/userinfo.profile>\n"
}
|
[
{
"author": "Mark",
"body": "Hello,\n\nI'm not able to help with questions about account management. The best place to go would be <https://support.atlassian.com/contact/#/> and they should be able to help you.\n\nThanks,\n\nMark\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/I-can-t-log-in-my-another-account/qaq-p/2578621
| null |
{
"author": "??",
"title": "How to change the logo in the Atlas page?",
"body": "Hi, I am trying to change the logo on the Atlas app page.\n\nPlease advise.\n\nThanks,\n\n![???? 2024-01-15 125442.png](/t5/image/serverpage/image-id/300518iADC648C70EEB4290/image-size/large?v=v2&px=999 \"???? 2024-01-15 125442.png\")\n"
}
|
[
{
"author": "Amanda Barber",
"body": "Hi, [@??](/t5/user/viewprofilepage/user-id/5405235) - I don't believe that is editable. The logo identifies which product you are in, which is helpful to users who work across multiple Atlassian platforms.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/How-to-change-the-logo-in-the-Atlas-page/qaq-p/2578952
| null |
{
"author": "Valerie Turner",
"title": "Is it possible to change the colour of the status labels? E.g. Completed = Green; on track = blue",
"body": "E.g. Completed = Green; on track = blue etc\n"
}
|
[
{
"author": "nicolevonvon",
"body": "I haven't found any. Really unfortunate because we have 3 tags and Atlas has in it's wisdom assigned 2 the same colour.\n",
"comments": null
},
{
"author": "Mark",
"body": "Hi Valerie,\n\nAs the other users note, we don't currently support colour customisation but do intend to add more customisation in general in the future. Is what you need actually customisation, or do you feel it just makes more sense to have on track as blue and completed as green (though we'd probably need to make something that completed but was off track be red)?\n\nThanks,\n\nMark\n",
"comments": null
},
{
"author": "G subramanyam",
"body": "Hi [@Valerie Turner](/t5/user/viewprofilepage/user-id/5403019) welcome to the Atlassian community.\n\nI don't think, their is a direct color customization for status labels available in Atlas. Workarounds, like applying card colors or adding emojis or symbols in the status labels, and third-party apps should address your requirements.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Is-it-possible-to-change-the-colour-of-the-status-labels-E-g/qaq-p/2576435
| null |
{
"author": "Burak ?elebi",
"title": "Discouraging Contributor rights",
"body": "I wish Contributors can edit the title and description of the ideas they created themselves. I know they can add comments or insights but this is not enough. Contributors should feel free to update their own ideas.\n\nThis constraints damages the JPD adoption in our company. It makes hard to collaborate with people in a remote working environment.\n\nI appreciate if you have any suggestions.\n"
}
|
[
{
"author": "joachim ramberg",
"body": "I agree on the title because it's easy to e.g. misspell or realize a better title later on. Description, yes if it's easy to track changes.\n",
"comments": null
},
{
"author": "Gary Spross",
"body": "I completely agree that the Contributor role is overly restrictive. I feel that editing a ticket that was created by you should be allowed for Contributors.\n\nI was thinking that having manual triggered automation rules would be a workaround for this, but unfortunately it appears that [JPD still doesn't support this](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Access-to-manually-triggered-automation-actions/qaq-p/2462406).\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Discouraging-Contributor-rights/qaq-p/2768607
|
[
"cloud",
"jira-product-discovery"
] |
{
"author": "PATRICIA MURPHY",
"title": "Is there a limit to the number of attachments per idea in JPD?",
"body": "Hi There\n\nIs there a limit to the number of attachments per idea in JPD?\n\nIs there a limit to the size of individual attachments or the size of the total number of attachments per idea in JPD?\n\nOur teams want to use the comments for the Q\\&A between the idea submitter and the Dev team to fully understand the request and size the effort. They don't want to leave JPD to get information provided as attachments to comments or insights.\n\nThank you\n"
}
|
[
{
"author": "Hermance NDounga",
"body": "Hello Patricia,\n\nThe limit for attachments is 150.\n\nCould you please elaborate on your use case? Describing the solution in details might be more suitable in a confluence page, so your dev team can comment on it, or in figma files that can also be attached as smart link to the idea.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n",
"comments": [
{
"author": "PATRICIA MURPHY",
"body": "Hello [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)\n\nIs it 150 attachments per idea?\n\nI found this for JPD but there is no mention of attachments. [Jira Product Discovery limits \\| Jira Product Discovery \\| Atlassian Documentation](https://confluence.atlassian.com/jpdkb/jira-product-discovery-limits-1402415682.html)\n\nWe are on a Jira Premium plan and for Jira issues they state 2000 attachments per issue [Upcoming changes: Introducing per issue limits for... - Atlassian Community](https://community.atlassian.com/t5/Jira-articles/Upcoming-changes-Introducing-per-issue-limits-for-list-fields-in/ba-p/2468177)\n\nUse Case:\n\nWe want to use the idea as a one-stop for defining the requirement.\n\nThe asks are pre-screened and if potentially viable are moved to the next phase in the process where they are reviewed (requirements document) by the requestor and the delivery teams so the delivery teams can T-shirt size their efforts. There is usually a Q\\&A, sometimes extensive, that may require attachments and revisions to attachments resulting in a final requirements document.\n\nThe PO team will use the delivery team's effort estimates as a part of the prioritization process.\n\nWe have discussed use of Confluence but if not well managed can be a \"swamp\" of information.\n\nThanks for your help clarifying.\n"
},
{
"author": "PATRICIA MURPHY",
"body": "Also is there a limit for comments on an idea?\n"
},
{
"author": "Hermance NDounga",
"body": "Hey Patricia,\n\nthank you for your comment - I realized where I was wrong, I was looking at outdated documentation.\n\nI asked one of our engineer to confirm what were the limit for everything that *wasn't mentionned* in the Jira Product Discovery limit documentation, and I can bring you back the confirmation that all limits that aren't not covered in this doc a**re the same than for Jira** so 2000 for attachments, 5000 per comments etc.\n\nI will have the page updated by our content designer.\n"
},
{
"author": "PATRICIA MURPHY",
"body": "Thank you for following up Hermance, much appreciated.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Is-there-a-limit-to-the-number-of-attachments-per-idea-in-JPD/qaq-p/2768142
| null |
{
"author": "N Lalitkumar",
"title": "Dependent / Dynamic fields in Jira Product Discovery",
"body": "Dependent / Dynamic fields in Jira Product Discovery\n\nDo we have plans to bring in Dependent / Dynamic fields in JPD? \n\nExample, let's say we have 3 dropdown fields that are dependent on one another.\n\nBased on the value od dropdown field 1, the options for dropdown field 2 adjusts accordingly. Based on value of dropdown field 2, the options for dropdown field 3 adjusts accordingly.\n\nThanks\n"
}
|
[
{
"author": "Hermance NDounga",
"body": "Hi [@N Lalitkumar](/t5/user/viewprofilepage/user-id/5531552)\n\nWe don't have plans to have dynamic fields in Jira Product Discovery.\n\nCould you please elaborate on your use case?\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n",
"comments": [
{
"author": "N Lalitkumar",
"body": "If let's say we have a Product Area as level 1 field with a bunch of Product Areas. \n\nAnd then the level 2 field should display dropdown values based on the value of Product Area. \n\nThis would be display the list of Products/Modules that pertains to the broader Product Area.\n\nAnd then the level 3 field should have the specific feature teams / agile teams who work on the Product- displayed based on the value of the level 2 field. \n\nThe outcome / value with having a dependent field structure is to eliminate errors and keeps the data hygiene. Will help with even more accurate representation of views, reports etc\n"
},
{
"author": "Hermance NDounga",
"body": "Gotcha, thank you for elaborating on your use case, it is very clear.\n\nI'm adding your use case as an insight in our discovery project.\n\nCheers, \nHermance \nProduct Manager @ Jira Product Discovery\n"
},
{
"author": "N Lalitkumar",
"body": "Appreciate it\n"
}
]
},
{
"author": "Trudy Claspill",
"body": "Hello [@N Lalitkumar](/t5/user/viewprofilepage/user-id/5531552)\n\nWelcome to the Atlassian community.\n\nI don't know the answer to your question, but I wanted to point out that there is a specific forum for Jira Product Discovery here:\n\n<https://community.atlassian.com/t5/Jira-Product-Discovery/ct-p/jpd>\n\nYou can also review Atlassian's roadmap for JPD here\n\n[https://www.atlassian.com/roadmap/cloud?selectedProduct=jpd\\&](https://www.atlassian.com/roadmap/cloud?selectedProduct=jpd&)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Dependent-Dynamic-fields-in-Jira-Product-Discovery/qaq-p/2768069
|
[
"cloud",
"jira",
"jira-cloud",
"jira-product-discovery"
] |
{
"author": "Martina Canesi",
"title": "How to create an insight in JPD from a Hotjar feedback",
"body": "Hello,\n\nas user of Jira Product Discovery, I am facing the following challenge and was wondering whether any of you came across the same and has suggestions to share: we receive customers feedback about our e-commerce platform on a daily basis, where improvements are suggested, Where an idea has been already recorded in JPD relevant to the feedback, I usually create a new insight by manually copying and pasting the feedback from Hotjar. This is time consuming when it comes to 10+ feedback that need recording. have you ever come across to the same challenge and can you suggest anything to improve the process? I couldn\\`t find any existing integration between JPD and Hotjar, could you please share if there is one?\n\nThank you for any help!\n\nMartina\n"
}
|
[
{
"author": "Jens Schumacher - Released_so",
"body": "[@Martina Canesi](/t5/user/viewprofilepage/user-id/5553432) have you tried the Jira Product Discovery Chrome extension? It's a quick way to capture feedback and it automatically links back to the original source: \n\n<https://chromewebstore.google.com/detail/jira-product-discovery/flacajjkcnlngpeapmnmignmjgddamah>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-to-create-an-insight-in-JPD-from-a-Hotjar-feedback/qaq-p/2766899
|
[
"hotjar",
"jira-product-discovery"
] |
{
"author": "Ashleigh Lodge",
"title": "Product Discovery & Custom Fields (default value)",
"body": "We're exploring Product Discovery to replace a similar tool and are really excited about the features and functionality that currently exist. The lack of a way to collect ideas is a bit of a drawback compared to our previous tool, but we can deal with a manual process for now.\n\nHowever I'm running into an issue where creating an idea doesn't automatically set the value of an associated custom field to the specified default value.\n\nOur custom field is a multi-select list of our clients and the default value is \"No Client\", which works as expected for all our Jira Software projects - if no value is provided when an issue is created, the default value is selected. I associated the field w/ our Discovery project, it's available to me as a field in the settings and can be displayed on views, but creating a new idea from either the Create button in the header, or from the Create an idea button above a grid does not set this field at all - it's empty/null.\n\nWith needing to do manual data entry for ideas we were hoping that most of our internal users could be contributors with the ability to create ideas, but since I can't add this custom field to the create modal, and with Discovery and/or the field not respecting the rules for default values we're either going to have a number of (paid) creators, or leave the editing and updating of all entered ideas up to one person, neither of which is an ideal situation.\n\nI'm open to any tips or tricks to get around this limitation and look forward to an email integration for creating ideas (our previous solution).\n"
}
|
[
{
"author": "Hermance NDounga",
"body": "Hello\n\nDefault values are not yet recognized by Jira Product Discovery, but that's an improvement that we have in the backlog.\n\nWhy can't you add this field to the create modal?\n\nWorst case that's a value you can set via automation.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n",
"comments": [
{
"author": "Ashleigh Lodge",
"body": "Thanks for letting me know that the default values are on the to do list! Automation could be a solid temporary solution, I'll have to take a look (we're not very familiar w/ Jira automation yet).\n\nI'm not seeing any options to add fields to the create modal within Discovery (Project Settings, Features, Create ideas), is there somewhere else to do it that I'm not seeing?\n\n[@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)\n"
},
{
"author": "Ashleigh Lodge",
"body": "[@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)\n\nI just tried to set up an automation as you suggested and it's failing. Again, I don't know a lot about Jira automation, but the error I'm getting seems to suggest that it's not able to find the custom field, but it is associated w/ the Discovery project.\n\nDo you have any additional information or suggestions?\n\nAutomation config:\n\n![automation_config.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/339539iCB2A99CCCD1316B2/image-size/large?v=v2&px=999 \"automation_config.PNG\")\n\nAutomation audit log:\n\n![automation_audit.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/339540iFE194A7F9646C765/image-size/large?v=v2&px=999 \"automation_audit.PNG\")\n\nI tried to test it in another project, but since the default value is respected in non-Discovery projects the rule I created wouldn't trigger.\n"
},
{
"author": "Ashleigh Lodge",
"body": "[@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)\n\nWe're looking to go live in the next week or so and this gap in Product Discovery is throwing a big wrench into our process. If you have any additional information about using an automation to set the default value, or could even confirm that it's a known bug, that would be very helpful.\n"
},
{
"author": "Hermance NDounga",
"body": "Hi Ashleigh,\n\nTo add fields to the create modal, you can go in Project settings \\> Feature \\> Create ideas. Then pick a view that has the fields you need.\n\nI'd suggest checking our product documentation for more details: <https://support.atlassian.com/jira-product-discovery/docs/create-ideas-from-the-create-blue-button/>\n\nTo test you automation, Make sure you are giving a unique name to your field, maybe this client field comes from another project so inside the TPD project, make sure the field is called Client_TPD, build your rule, and then rename it.\n\nAlso I see you changed the rule config at 01:37:26 and tested the rule just 20 seconds later maybe wait a minute or two to make sure your changes are propagated.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n"
},
{
"author": "Ashleigh Lodge",
"body": "[@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)\n\nThanks for the response. I'll see if we can use a view to show the Client field, although it's the only other field we want to add to the screen, so that's a bit awkward.\n\nClient is a global field, available in all our Jira Software and Product Discovery projects, so I'm not sure how to give it a custom name. In the Fields area of the Project Settings the name is greyed out since it's globally defined (I assume).\n\n![client.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/340772iC57FA6E3D4EA69E8/image-size/large?v=v2&px=999 \"client.PNG\")\n"
},
{
"author": "Hermance NDounga",
"body": "Oh then your Jira admin would be able to edit the name, in \"Custom fields\" - but don't do this, this might have too much impact if it's used widely across your company.\n\nPlease open a support ticket by clicking on the \"Give feedback\" button on the back of the left panel, and then select support team. Include the project name, field name, rule name etc.. our support engineer will troubleshoot it for you.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Product-Discovery-amp-Custom-Fields-default-value/qaq-p/2767466
|
[
"bug",
"custom-fields"
] |
{
"author": "Matteo Pacenti",
"title": "Copy a formula field to number field",
"body": "I'm trying to put in place an automation between 2 JPD projects and I need to copy a value that is stored in a formula field to a number field\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@Matteo Pacenti](/t5/user/viewprofilepage/user-id/4211584) ,\n\nUnfortunately I don't think it's possible since formula fields are not support with automations, API, etc. - so there isn't a way to identify the field to copy over.\n\nI'll get this entered as a feature request in the meantime though.\n",
"comments": [
{
"author": "Matteo Pacenti",
"body": "thanks a lot for it\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Copy-a-formula-field-to-number-field/qaq-p/2766740
|
[
"formula",
"number"
] |
{
"author": "Luke Thorogood",
"title": "Team Field in JPD",
"body": "Hi, It would be fantastic if it's possible to add a 'team' to a JPD 'idea'. I am aware of the work around with automation and custom field\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@Luke Thorogood](/t5/user/viewprofilepage/user-id/5449571) ,\n\nI believe the Teams field will be available either this or next quarter. I don't have a firm ETA, but engineering did mention they are planning to have this field available with JPD.\n\nIn the meantime I've added this Community questions as a +1 to existing (internal) feature request.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Team-Field-in-JPD/qaq-p/2766297
| null |
{
"author": "Ward Groen",
"title": "Impact score doesn't change after ideas are considered Done?",
"body": "Hi,\n\nI do really like the dynamic field Impact score to quickly see which idea to prioritize but whenever the idea is considered done it doesn't affect the other scores. Let's say you've been prioritizing ideas for over a year, then by the end of the year it will seem like some new ideas do not have any priority as there's still ideas with higher priorities that have been implemented a long time ago. Is it possible to tackle this?\n"
}
|
[
{
"author": "Hermance NDounga",
"body": "Hey Ward,\n\nI think you refer to a custom formula field of type \"Weighted score\" . ou can know by checking the field configuration.\n\nIf that's the case, the weighted score includes all ideas in the project. If you want to remove some ideas from this weighted score, the idea need to be archived.\n\nif you don't want the score to be calculated relatively to other ideas in your project, you should consider using a roll up scoring.\n\nYou can learn more about formulas here: <https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/>\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Impact-score-doesn-t-change-after-ideas-are-considered-Done/qaq-p/2766726
|
[
"cloud",
"impact-score",
"jira-product-discovery"
] |
{
"author": "emmanuel mancuso",
"title": "Jira project creation issue",
"body": "![Capture d'?cran 2024-07-25 155729.png](https://community.atlassian.com/t5/image/serverpage/image-id/337923iEA3AF196C4773548/image-dimensions/455x261?v=v2 \"Capture d'?cran 2024-07-25 155729.png\")\n\nHello,\n\nI am currently the 'site admin' for my Atlassian cloud site. I can no longer create a new project on Jira and I am constantly redirected to Jira Product Discovery, where it is also impossible for me to create a project. \nI have checked my presence in the access groups. I do not understand why I can't create a new project...\n"
}
|
[
{
"author": "Nicolas Grossi",
"body": "[@emmanuel mancuso](/t5/user/viewprofilepage/user-id/5552661) Welcome! If you go to jira project and try there what happen ?\n",
"comments": [
{
"author": "emmanuel mancuso",
"body": "I solved this issue.\n\nExplanation: \nIf I try to create a new project with a Kanban template (or another template), it is impossible and I get redirected. However, if I use a blank project, I can create it... Strange.\n"
},
{
"author": "emmanuel mancuso",
"body": "The behavor is very strange and I think it is a bug because I am currently 'Site Admin'. It is a very frustrating situation. The loss of time also brings a lot of irritation.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Jira-project-creation-issue/qaq-p/2765771
|
[
"jira-cloud",
"project"
] |
{
"author": "Ravid",
"title": "Add Labels",
"body": "Dear community, \n\nI am not allowed to add labels lately...Is it a bug? \n\n![Unbenannt.JPG](/t5/image/serverpage/image-id/337539i26653DD2C6CC9DE1/image-size/large?v=v2&px=999 \"Unbenannt.JPG\")\n"
}
|
[
{
"author": "Hermance NDounga",
"body": "Hello Ravid,\n\nLabels aren't a select or multi select fields. Options cannot be added or deleted via this panel.\n\nto add a label you need to open an idea and create the new label from there.\n\nTo remove a label, you need to open all ideas that use this label and remove the label from all these ideas.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n",
"comments": null
},
{
"author": "Hans Polder",
"body": "[@Ravid](/t5/user/viewprofilepage/user-id/4927950) ,\n\nIt sounds like you miss the 'Creator' permissions you will need to edit JPD tickets. Or, can you actually edit other fields in these tickets?\n\n<https://www.atlassian.com/software/jira/product-discovery/guides/getting-started/user-roles-permissions>\n\nI have tested in a Discovery project in my test environment and I can add labels there without issue.\n",
"comments": null
},
{
"author": "Ravid",
"body": "OMG, I found the mistake. To create a new Label, just click the input field. Oh, somehow not so intuitive for me.\n",
"comments": null
},
{
"author": "Ravid",
"body": "Thank you [@han](/t5/user/viewprofilepage/user-id/5505075) but I am the Admin and can not edit the labels... \n",
"comments": [
{
"author": "Hans Polder",
"body": "[@Ravid](/t5/user/viewprofilepage/user-id/4927950) ,\n\nI think you'd still need to be a 'Contributor' to do some editing in Jira Product Discovery projects. That also counts for Admins. Can you validate that you really have the Contributor rights for this product?\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Add-Labels/qaq-p/2763919
| null |
{
"author": "Jeff Maciorowski",
"title": "Sub-Tasks Do Not Seem To Count in Delivery",
"body": "I linked to an existing Epic that has one story and a number of sub-tasks, it is not showing/counting the Done subtasks at all. It is only showing 1 Story in progress. Do I need to edit a settings someone to account for subtasks in the delivery area?\n"
}
|
[
{
"author": "Luis Felipe Studzinski Santos",
"body": "[@Jeff Maciorowski](/t5/user/viewprofilepage/user-id/878336)\n\nHello, \nCan you send more details or a print of the epic with the issues? This would help us answer your problem.\n",
"comments": [
{
"author": "Jeff Maciorowski",
"body": "Hopefully this helps? If I don't link to the Epic, but directly to the story it reports it correctly. I guess my other question is, I have a lot of other epics but don't know if it is counting/reporting all the subtasks that show under those stories as well.\n\n![2024-07-23_18-32-53.png](https://community.atlassian.com/t5/image/serverpage/image-id/337483i32C70C5ECBC7D735/image-size/large?v=v2&px=999 \"2024-07-23_18-32-53.png\") \nWhen I point it to the Story and not the epic it reports properly.\n\n![2024-07-23_18-36-12.png](https://community.atlassian.com/t5/image/serverpage/image-id/337484i4AA5CD0DB2A6ACAD/image-size/large?v=v2&px=999 \"2024-07-23_18-36-12.png\")\n"
},
{
"author": "Hermance NDounga",
"body": "Hello [@Jeff Maciorowski](/t5/user/viewprofilepage/user-id/878336)\n\nThe behaviour is expected when you switch between simple and default behaviour. You can learn more about them here: <https://support.atlassian.com/jira-product-discovery/docs/configure-the-delivery-progress-field/>\n\nIn your case, I guess the second display is the preferred option.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n"
},
{
"author": "Jeff Maciorowski",
"body": "[@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755)I am not sure why we are talking about the simple and default behavior. I have not touched those options. What I am showing is what happens when I point to an Epic over pointing to a Story. I just use the existing delivery option and either point to the Epic or Story and it the Epic does not account for any of the statuses underneath it.\n"
},
{
"author": "Hermance NDounga",
"body": "Sorry I misread your reply above. i thought you were switching between default and simple options.\n\nSo, it's still mentioned in the documentation I linked, but basically, the progress is calculated one level down.\n\nSo if you point at the epic it looks only at the status of the story.\n\nIf you point at the story, it looks at all your subtaks under it.\n\nSo it's still expected.\n"
},
{
"author": "Jeff Maciorowski",
"body": "I guess this isn't really adding up for me and it can be reporting incorrectly in our views. This could be A LOT of effort to point to so many stories for a project. Why can't I just point to a project so that it can tell me what the delivery for a project is. If I am pointing to our Epics, then its not calculating the statuses correctly. If new epics or stories are created, then we need to remember to go add them here. The concept of this idea is wonderful, but the execution is only good for singular tasks or stories. It doesn't really work for anything bigger.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Sub-Tasks-Do-Not-Seem-To-Count-in-Delivery/qaq-p/2763508
| null |
{
"author": "Alison Clough",
"title": "Managing Work Breakdown",
"body": "How are others using Product Discovery to manage the work breakdown tied to ideas? Ideas always have a ton of tasks associated with them, some requiring development, some just business tasks. Would be great to be able to have a view of the tasks that product managers have to oversee along with owners, status, etc. and be able to put that in a board view. I tried adding the Smart Checklist Pro add-on, but doesn't look like it works with JPD.\n"
}
|
[
{
"author": "Oleksandr Haiun _TitanApps_",
"body": "Hi [@Alison Clough](/t5/user/viewprofilepage/user-id/2945100)\n\nOleksandr from Smart Checklist team here.\n\nIt would be great to have a checklist in Product Discovery projects indeed to track all the tasks associated with an idea. Unfortunately, at the moment all add-ons are not supported in Product Discovery (<https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Marketplace-apps-for-JPD-timeline-or-roadmap/qaq-p/2646240>)\n\n<br />\n\nAs a workaround, we can think of three options: \n(1) If you have a pre-defined set of steps for each idea (e.g. research, prepare design, approve, etc.), you can use checkbox fields for that; \n(2) You can also link issues with the tasks breakdown. The card view will only show the number of issues though; \n(3) Comments can also help, like adding your tasks as comments. Although this option gives you less structure.\n",
"comments": null
},
{
"author": "Denis Paul",
"body": "Hi [@Alison Clough](/t5/user/viewprofilepage/user-id/2945100)\n\nJPD is meant to be used in conjunction with Jira Software for the delivery phase. We use it that way and attach related tickets in the respective tab. \n\n![screen.png](https://community.atlassian.com/t5/image/serverpage/image-id/337937i4732210B71E7A3A9/image-size/large?v=v2&px=999 \"screen.png\")\n\nIf you have business users that have tasks that cannot \"live\" inside the Jira cosmos that makes it harder of course. But i would try to get them there. You could also use Jira Work Management for these people. Comparison: <https://www.atlassian.com/software/jira/work-management/product-guide/jwm-vs-jsw>\n\nCould be a licensing/cost issue though.\n",
"comments": [
{
"author": "Alison Clough",
"body": "Thanks for your input. Our development efforts are being managed in JSW (in process of migrating from DC to Cloud). We also have some business teams working in Jira Work Management (now 'just Jira\"). This is more for the product managers themselves to manage all the tasks and communication on their side. Our product managers are not in JPD at the moment, but when they do, I can assume they would love to be able to manage their work for their ideas within the JPD project rather than jump to something else. But, I suppose if they use a JWM project, they can just link to that to see the detail. Anyway, just predicting what the product managers might say.\n"
},
{
"author": "Denis Paul",
"body": "[@Alison Clough](/t5/user/viewprofilepage/user-id/2945100)\n\nSounds like an ideal setup to link the tickets in JPD. Then you can related work in the idea itself. If you want to build a filter to show only related tickets, you can use something like this (<https://community.atlassian.com/t5/Jira-questions/How-to-search-all-linked-issues-with-issues-from-specific/qaq-p/1027269>) to show only tickets that have the relation \"implements\" with your JPD project. This would show you all related work. You might need a plugin or add-on like Script Runner to achieve this though.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Managing-Work-Breakdown/qaq-p/2764624
| null |
{
"author": "Lucia Guzman",
"title": "JPD Template Disappeared",
"body": "i noticed one of the templates i created in JPD is no longer there. could it be when i updated the name of the discovery project AND the issue key, the template disappeared?\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@Lucia Guzman](/t5/user/viewprofilepage/user-id/5508756) , [@Alexander Bechte](/t5/user/viewprofilepage/user-id/5483965) , [@Luke Thorogood](/t5/user/viewprofilepage/user-id/5449571) , [@Takayuki Hirota](/t5/user/viewprofilepage/user-id/671199) ,\n\nThank you once again for your patience on this! This issue should\\* be resolved now, and existing templates should be restored.\n\n\\*The entire deployment should be completed by Monday, but it's almost entirely rolled out. It's worth checking if this is resolved in your instance though. Please let us know if that's not the case!\n",
"comments": [
{
"author": "Lucia Guzman",
"body": "[@Nick H](/t5/user/viewprofilepage/user-id/2540930) Hi Nick! thank you for the update! i do not see this resolved for me yet but ill give it another day and report back! thank you!\n"
},
{
"author": "Nick H",
"body": "Hi [@Lucia Guzman](/t5/user/viewprofilepage/user-id/5508756) ,\n\nCan you check again whenever you have the chance? I believe the deployment should be entirely completed.\n\nPlease let us know whether or not you are still experiencing this issue or any unexpected behavior in general.\n"
},
{
"author": "Lucia Guzman",
"body": "[@Nick H](/t5/user/viewprofilepage/user-id/2540930) hi Nick! i can see my templates now! thank you!!\n"
}
]
},
{
"author": "Philippa Cousens",
"body": "[@Nick H](/t5/user/viewprofilepage/user-id/2540930) I am having a similar issue. We have lost the option to have a JC as a template during any editing of the template.\n",
"comments": null
},
{
"author": "Nick H",
"body": "Hi [@Lucia Guzman](/t5/user/viewprofilepage/user-id/5508756) ,\n\nSorry for any inconvenience here. Engineering is aware of the issue related to JPD templates, and working on a deploying a fix which should be tomorrow. I'll reach back out here when it's resolved. Thank you for patience in the meantime!\n",
"comments": [
{
"author": "Lucia Guzman",
"body": "oh its a bug! i thought it was something i did! thanks for the speedy response! appreciate it!\n"
},
{
"author": "Takayuki Hirota",
"body": "Thanks for the clarification. I encountered some errors yesterday too. I'm glad to see something reports on <https://jira-product-discovery.status.atlassian.com/>.\n"
},
{
"author": "Luke Thorogood",
"body": "[@Nick H](/t5/user/viewprofilepage/user-id/2540930) any update on this please :) thanks\n"
},
{
"author": "Alexander Bechte",
"body": "Also asking for an Update :)\n"
},
{
"author": "Nick H",
"body": "Hi Everyone,\n\nThank you for your patience on this. Engineering is still working on a fix that is taking unexpectedly a bit longer than anticipated. I will be sure to reach out as soon we have any sort of update.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/JPD-Template-Disappeared/qaq-p/2764761
|
[
"template"
] |
{
"author": "patricia_rocha",
"title": "pin fields in Jira Product Discovery",
"body": "![Captura de tela 2024-07-23 150504.png](https://community.atlassian.com/t5/image/serverpage/image-id/337416iD73048442046E496/image-size/large?v=v2&px=999 \"Captura de tela 2024-07-23 150504.png\") \n\nHello.\n\nHow can we pin fields in Jira Product Discovery by user instead of by project? Today, we use a shared project and cannot pin useful fields for each user; changing one affects all. How can we isolate this, similar to conventional Jira?\n"
}
|
[
{
"author": "?ukasz Modzelewski _TTPSC_",
"body": "It looks like it is still not possible :(\n\n<https://community.atlassian.com/t5/Jira-Product-Discovery/Field-Pins/td-p/2338378>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/pin-fields-in-Jira-Product-Discovery/qaq-p/2763306
|
[
"jira-product-discovery"
] |
{
"author": "Jason Tatum",
"title": "Cross-team view and premium access",
"body": "I've been on a bit of a summer hiatus from my project of moving our company to JPD for roadmapping.\n\nNow that I'm back - two questions:\n\n1. Are cross-team views live and available in premium or is that still coming soon? If not ready, do we have a target?\n2. If it is ready - I seem to have missed my chance to try premium - can I get a fast track into that trial so that I can align my rollout of JPD with the intended structure rather than having to switch it up at some point soon after.\n 1. In exchange for this kindness I will sign up for a user feedback interview if anyone on your team would like to take up on it.\n\nThank you!\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@Jason Tatum](/t5/user/viewprofilepage/user-id/1160705) ,\n\nRoadmaps (Cross-Project Views) will be available with the Premium plan. It's currently in EAP with those who are also testing the EAP Premium plan.\n\nThere is no firm ETA when both this feature and plan will be in GA, but we will be sure to share a post about it in our Community when it's ready!\n\nI'm also unsure if engineering is accepting anymore customers into the EAP program, but you can try asking [JPD support](https://support.atlassian.com/contact/#/).\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Cross-team-view-and-premium-access/qaq-p/2763097
|
[
"premium"
] |
{
"author": "Simon Rimbert",
"title": "JPD - Separate a list between quarters?",
"body": "Hello, \n\nI'm using the timeline view (so with the Project Start and the Project Target fields, so that it works) but that means that for the same project, in a list view, I can't group ideas by quarter? That's a pain. Would anybody have a workaround?\n\nThanks a mil'\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@Simon Rimbert](/t5/user/viewprofilepage/user-id/388862) ,\n\nYou could create a custom single-select field that represents each quarter, then use this field to group / filter by in the timeline view. Might look something like this:\n\n![quarter1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/337346i2BBDF0EBCD1CFB39/image-size/large?v=v2&px=999 \"quarter1.jpeg\")\n",
"comments": [
{
"author": "Simon Rimbert",
"body": "Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) thanks, but I don't think that works. I forgot to mention what I mean is for the list view, sorry.\n\nWhat I'm trying to do is the have quarters be what groups a List view, not a timeline view. But right now, when I go to a list, I can't select **Project Start** under *Group by*.\n\nI thought about creating a custom field with an entry per quarter but then it means it's the timeline view that I can no longer use, since it relies on dates/months rather than a custom single or multiselect field.\n\nIt seems like one can't have both a timeline view and a list view organized by quarters... But that's a pain because our PMs all use list views (because of the many fields visible) per quarter (to stay organize) but other stakeholders at our company (+ some PMs) need the Timeline view, which is much clearer.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/JPD-Separate-a-list-between-quarters/qaq-p/2762842
|
[
"list",
"timeline",
"view"
] |
{
"author": "Alex Galler",
"title": "How to meaningfully link customer feedback to Ideas?",
"body": "Hi folks!\n\nWe collect a ton of feedback from our users from various sources. Our internal teams (CS/GTM) often submit Ideas on behalf of customers that our PM's triage and ultimately do discovery on if it is something that aligns with our strategy.\n\nOne challenge we are having in JPD is not being able to meaningfully link the customers who have requested the Idea/feature to the Idea itself. Currently, we are using a free text field for internal stakeholders to fill out with the name of the customer, but unfortunately that field is not filterable/searchable within JPD. We've also experimented with using the Insights functionality but it presents similar challenges. In the past with other tools who have more robust integrations with Salesforce, it is very easy to both \"add\" a customer to an Idea and search, filter, and analyze the requests coming from one or more customers.\n\nDoes anyone have a workflow that works well for your organization on how to accomplish this in JPD?\n\nThanks!\n"
}
|
[
{
"author": "Hermance NDounga",
"body": "Hi Alex,\n\nInstead of a free text field, I would suggest to use the label field or a multiselect field - and to continue linking feedback with insights, but as you mention it has the issue that it is not searchable.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n",
"comments": [
{
"author": "Alex Galler",
"body": "Hi [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) - thanks for the reply and the suggestions.\n\nI've considered the multi-select but since there isn't an integration with Salesforce it would have to be manually maintained when we add new customers or customers churn. There is also a limit of 500 entries which doesn't cover the number of customers we have.\n\nA label might have to be the way to go until a more robust solution gets added to JPD.\n\nAny plans for a Salesforce integration in the future? Being able to pull in customers/revenue/data points from Salesforce would be pretty great (and something I know other tools like ProductBoard and Aha do well).\n\nAppreciate all the hard work you and the team are doing to make JPD better!\n\nBest,\n\nAlex\n"
},
{
"author": "Hermance NDounga",
"body": "Hey Alex,\n\nThank you for elaborating on your use case. We know we need to improve CRM , in general, in Jira Product Discovery, and this si part of our backlog but we havan't touched upon this topic yet at the moment.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n"
},
{
"author": "Alex Galler",
"body": "Hi Hermance - I understand completely. There are definitely higher priorities than CRM integrations at the moment.\n\nHappy to have a further conversation with you or anyone else on the JPD team about that when its something you start doing discovery on.\n\nBest,\n\nAlex\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-to-meaningfully-link-customer-feedback-to-Ideas/qaq-p/2762710
| null |
{
"author": "Claire Prosser",
"title": "Jira Product Discovery Automation - Transition & Checkbox",
"body": "Hi,\n\nI'm looking to find a way to do the following automation in JPD:\n\nWhen an issue is transitioned from X to Y in workflow\n\nThen tick the check box for Z field\n\nso for example\n\nWhen an issue is transitioned from 'Discovery' to 'Impact' in workflow\n\nThen tick the check box for 'Ready for Triage' field\n\nThe 'Ready for Triage' field is a custom checkbox field that I've created. Is this automation possible?\n\nThanks! :)\n"
}
|
[
{
"author": "joachim ramberg",
"body": "Yes, it's possible with an automation. Use the Edit field action and write something like the example code below to set the checkbox to true.\n\nYou can use this url to find the id of your custom field: https://\\<your-domain\\>.atlassian.net/rest/api/3/field\n\n{ \n\"fields\": { \n\"customfield_10324\" : 1 \n} \n}\n",
"comments": [
{
"author": "Claire Prosser",
"body": "Hi Joachim\n\nThanks so much for your solution - it worked perfectly! ?\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Jira-Product-Discovery-Automation-Transition-amp-Checkbox/qaq-p/2762675
|
[
"cloud",
"jira",
"jira-cloud"
] |
{
"author": "ariff.rizal",
"title": "Requirement Capturing Forms",
"body": "Has anyone tried or found the steps to integrate with other forms to capture the requirement to then pass into JIRA Product Discovery?\n\nI'm trying to see if I can use a Microsoft Form to gather the requirements and go through a approval process to filter the requirements going into JPD.\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@ariff.rizal](/t5/user/viewprofilepage/user-id/5549917) ,\n\nJPD does not have an integration with Microsoft Form at this time. Not sure if this recent article would be of any help, especially since it's related to JPD and not Microsoft Form:\n\n[\\[How-to\\] Creating an idea intake process with JPD and JSM](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/How-to-Creating-an-idea-intake-process-with-JPD-and-JSM/ba-p/2777882)\n\nRealistically I think it would only be possible if Microsoft Form could somehow send a request to Jira/JSM to create an issue, then an [automation](https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/) clones the issue and creates a JPD idea.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Requirement-Capturing-Forms/qaq-p/2762201
| null |
{
"author": "PATRICIA MURPHY",
"title": "How do I clear a rating field?",
"body": "I was showing someone how to select an \"Effort\" Value and now I cannot clear the value, the lowest I can select is one dot and I want it to be no dots.\n"
}
|
[
{
"author": "duncan_crowell",
"body": "If you click on the 1 dot again it will clear it :)\n",
"comments": [
{
"author": "PATRICIA MURPHY",
"body": "Thank you!\n"
},
{
"author": "PATRICIA MURPHY",
"body": "This was a \"DUH\" moment on my part.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-do-I-clear-a-rating-field/qaq-p/2762179
| null |
{
"author": "Simon Rimbert",
"title": "JPD - Column View - Can I use it by quarters?",
"body": "At my company we often use quarters rather than dates. But, I'm noticing that in the Column View (which is great to display all tickets associated to this or that), I can't use quarters because they only exists as Project start + Project target.\n\nDoes that mean there's no time-bound field that is unique (like 2024 Q1, 2024 Q2, etc) instead of start date + target date? It would be super helpful, or am I missing something?\n\nFor instance, if I want a view for all my teams (columns) per quarter (rows), is this possible at all?\n\nThanks!\n"
}
|
[
{
"author": "Amanda Barber",
"body": "I think your best bet is a custom field to group by with fields as you have mentioned (2024 Q1, 2024 Q2...). There is a feature request for custom fiscal years, but it's not on the roadmap yet. You can see information about that ticket (and additional threads) here: <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Re-Need-the-ability-to-make-quarters-aligned-to-company/qaq-p/2588695/comment-id/1357#M1357>\n",
"comments": [
{
"author": "Simon Rimbert",
"body": "Hi [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754) thanks a lot. That's what I was using at first but then it means I can't use the Timeline View at all, does it? Unless I use 3 fields:\n\n- Project start + Project target (for timeline view)\n\n- Custom Quarter field (for columns view)\n\nthis would create risk of having inconsistencies, though :(\n\nUnless there's a solution I'm not seeing?\n"
},
{
"author": "Amanda Barber",
"body": "Do you use Atlas to sync the project start/end dates? I could see that as a way to prevent some inconsistencies (and reduce duplicating the information in 2 places.)\n"
},
{
"author": "Simon Rimbert",
"body": "Hi [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754) I'm not sure I'm following - Atlas-sian? you mean? And would that let me use both the timeline view and the column view?\n"
},
{
"author": "Amanda Barber",
"body": "<https://www.atlassian.com/software/atlas> - if you weren't already using Atlas, then it's changing a bit and you can join an Early Access Program to start using Global Experiences and Atlassian Home in the Admin Hub.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/JPD-Column-View-Can-I-use-it-by-quarters/qaq-p/2761335
|
[
"column",
"column-view",
"view"
] |
{
"author": "Simon Rimbert",
"title": "JPD - Timeline view - cards not showing next to each other (empty space)",
"body": "Hello,\n\nDoes anyone know how I can get my cards to show next to each other? Am I missing a setting? Why are the Q4 ones showing at the top and the Q3 ones showing below?\n\nThanks!\n\n![Screenshot 2024-07-22 at 11.30.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/336965iEB8C548153AAE410/image-size/large?v=v2&px=999 \"Screenshot 2024-07-22 at 11.30.49.png\")\n"
}
|
[
{
"author": "Addison Killebrew",
"body": "Running into the same issue and would like a way to collapse these into one row. All the marketing timelines show this functionality.\n",
"comments": null
},
{
"author": "Hermance NDounga",
"body": "Hello,\n\nJira Product Discovery simply display one idea by line in the timeline view. You can move them manually next to each other.\n",
"comments": [
{
"author": "Simon Rimbert",
"body": "Hi [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) nice to e-meet you (I saw you in the webinars, trainings) ?.\n\nI've tried move them up so that they line up and upon closing the page and opening it again (or other people looking at the view), it sorts it back to the bad way. And for BIG roadmaps, it makes a giant list that's not easy for review.\n\nTanguy said [here](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Timeline-view-doesn-t-like-side-by-side-tickets/qaq-p/2695392) that you're working on a fix for this?\n\nThanks!!\n"
}
]
},
{
"author": "Mart Postma",
"body": "Hi Simon,\n\nThat is because there is no sort applied on your timeline view.\n\nSimply add a sort on the **start date** field and it will restructure chronologically.\n\nHope that works!\n",
"comments": [
{
"author": "Simon Rimbert",
"body": "Hi [@Mart Postma](/t5/user/viewprofilepage/user-id/5313648) , thanks but it looks like that's not it. I just added a sort (Project, a text field) and nothing's changed..\n\n![Screenshot 2024-07-22 at 14.16.26.png](https://community.atlassian.com/t5/image/serverpage/image-id/337024iF51744FF4AD23247/image-size/large?v=v2&px=999 \"Screenshot 2024-07-22 at 14.16.26.png\")\n"
},
{
"author": "Mart Postma",
"body": "Hi [@Simon Rimbert](/t5/user/viewprofilepage/user-id/388862) - your selected field on the sort option should be of the Date type (not a text field).\n\nCould you please try that and otherwise send a screenshot with your sort settings? \n\nIt should look like this:\n\n![2024-07-22_15-32-21.png](https://community.atlassian.com/t5/image/serverpage/image-id/337037iB6451E92E8C73B1C/image-size/large?v=v2&px=999 \"2024-07-22_15-32-21.png\")\n"
},
{
"author": "Simon Rimbert",
"body": "[@Mart Postma](/t5/user/viewprofilepage/user-id/5313648) I just did but now it does the other way around ??\n\n![Screenshot 2024-07-22 at 15.39.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/337038i7314FFDF53C6C284/image-size/large?v=v2&px=999 \"Screenshot 2024-07-22 at 15.39.48.png\")\n\nPS: I'm also following this issue:\n\n<https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Timeline-view-doesn-t-like-side-by-side-tickets/qaq-p/2695392>\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/JPD-Timeline-view-cards-not-showing-next-to-each-other-empty/qaq-p/2761139
|
[
"timeline",
"timeline-view",
"view"
] |
{
"author": "Hadas Virtzberg",
"title": "Can I add the JIRA Team field to JPD?",
"body": "Hi friends!\n\nWe work with the Team field in JIRA and want to work with him in the JPD.\n\nIs it possible?\n"
}
|
[
{
"author": "Hans Polder",
"body": "[@Hadas Virtzberg](/t5/user/viewprofilepage/user-id/5082747) ,\n\nWelcome to the community!\n\nIt doesn't seem like it, if I test it myself and look at the documentation @ <https://support.atlassian.com/jira-product-discovery/docs/jira-product-discovery-fields-reference/>.\n\nWhile you can add (new) custom fields, it doesn't seem like you can use this system field. You could/should use the 'Give feedback' option on the left side in JPD to alert them of this wish! :)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Can-I-add-the-JIRA-Team-field-to-JPD/qaq-p/2761402
|
[
"jira-software"
] |
{
"author": "Adelyn Zamora",
"title": "How do I remove the color code for ideas in project discovery?",
"body": "Most, but not all, ideas have a color bar to the left of the idea in all of the standard views. I see colors are driven by certain fields like roadmap. How can I control these codes? It is not consistent for every idea.\n"
}
|
[
{
"author": "Bill Sheboy",
"body": "Hi [@Adelyn Zamora](/t5/user/viewprofilepage/user-id/4424025) -- Welcome to the Atlassian Community!\n\nThe project admins for a JPD project can modify the custom fields, including any colors which appear for different values. As a result, multiple different colors can show for each idea / row in a view / list.\n\nTo learn which fields are currently showing the colors, hover over the color to see the custom field and its value.\n\nTo change the colors, edit a custom field, select a color, and decide if you want it marked by selecting the option: \"Highlight rows and cards with this color\".\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Adelyn Zamora",
"body": "Thanks for your help [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) !\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-do-I-remove-the-color-code-for-ideas-in-project-discovery/qaq-p/2760149
|
[
"cloud",
"jira",
"jira-cloud",
"jira-product-discovery"
] |
{
"author": "Simone Longoni",
"title": "How to transform a Project Field into a Global Field?",
"body": "Ciao!\n\nI would like to start a new Jira Product Discovery project reusing many of the things I did for an existing one: views, statuses, fields.\n\nThe many fields I defined 1 year ago as project fields now should be made global, so that I can reuse them also in the new project.\n\nI couldn't find any way to achieve it? \n(For the bigger need - reusing views, statuses, and fields - a clone of the project would event work better).\n\nIs there any suggestion?\n\nGrazie, \nSimone\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "[@Simone Longoni](/t5/user/viewprofilepage/user-id/4721502) [@Thierry BLOCH](/t5/user/viewprofilepage/user-id/4771334) Funny you should ask: just this morning we had a design review about a tool to help you in that transition. We haven't started building it yet.\n\nToday you'll need to create and configure the new field, then update ideas that use this field to have the right value - which you can do via automation, or using bulk edit from a list view (select many ideas \\> apply a field value in the list \\> it applies the value to all ideas)\n",
"comments": [
{
"author": "Thierry BLOCH",
"body": "\\> or using bulk edit from a list view (select many ideas \\> apply a field value in the list \\> it applies the value to all ideas\n\ni didn't know that! Thanks Tanguy\n"
},
{
"author": "Tanguy Crusson",
"body": "It's hard to make this one discoverable! We've tried a few different ways.\n\nSo in your case, I'd recommend to :\n\n* create a list view\n* add the global field to that view\n* group by the project field\n* and then in a few clicks you can set the field value for all ideas.\n"
}
]
},
{
"author": "Thierry BLOCH",
"body": "Hello\n\nwhat i did :\n\n1. rename old field myfield_old\n\n2. create a new one myfield\n\n3 copy data with automation myfield_old =\\> myfield\n\n4 delete myfield_old\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-to-transform-a-Project-Field-into-a-Global-Field/qaq-p/2758405
|
[
"clone",
"custom-field",
"field-configuration",
"project"
] |
{
"author": "aenila",
"title": "OpsGenie deletes current week's schedule while updating the on-call schedule for following week",
"body": "Ops Genie is deleting current week's schedule while updating the schedule for following week.\n\nI have a 5 member team that works 24x7, when I'm trying to update the on-call schedule for for a specific team member for the coming week I notice that Ops Genie is deleting the schedule for the current week\n"
}
|
[
{
"author": "Egor",
"body": "Hey! \nThanks for reaching out to Atlassian Community! \n\nThere were some issues from our side that were affecting Opsgenie's UI. \n\nMay I ask you please to check if the issue still persists? \n\nI'm looking forward to hearing back from you. \n\nBest Regards, \nEgor\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/OpsGenie-deletes-current-week-s-schedule-while-updating-the-on/qaq-p/2725835
| null |
{
"author": "Yen",
"title": "Does SMS notification support Vietnam number in Free plan?",
"body": "As I saw in pricing, Opsgenie supports to 100 international SMS in Free plan but cannot verify my Vietnam phone number. The verification code never reach to my phone. \nMay someone help to confirm? \n"
}
|
[
{
"author": "Lashly",
"body": "You should try out another phone number and see if it works for you. Using a [temporary phone number](https://anonymsms.com/) could be a solution actually. There are many options available to choose from the various country codes\n",
"comments": [
{
"author": "Mona Singh",
"body": "Thank you, Lashly. Just to let you know, SMS notifications are supported for Vietnam numbers both during and after the trial period in Opsgenie. You can find more details [here](https://support.atlassian.com/opsgenie/docs/supported-countries-for-sending-sms-and-voice-calls/#List-of-countries-that-voice-notifications-are-supported-only-after-the-end-of-the-trial-period). \n\nSo, using it as a contact method for SMS notifications shouldn't be an issue. However, if there's still an issue, we could investigate further. Please raise a support ticket [here](https://support.atlassian.com/) and we'll take it up from there. \n\nThanks!\n"
}
]
},
{
"author": "Mona Singh",
"body": "Hi Yen, \n\nThis is Mona here, happy to help :) \n\nAs I understand, you're not receiving a verification code for your device registered as a Vietnam number, right? Please let me know if my understanding is correct. \n\nYour understanding is correct. SMS notifications are supported for Vietnam numbers both during and after the trial period. You can find more details [here](https://support.atlassian.com/opsgenie/docs/supported-countries-for-sending-sms-and-voice-calls/#List-of-countries-that-voice-notifications-are-supported-only-after-the-end-of-the-trial-period).\n\nIn order to check this further, would you mind creating a ticket with us [here.](https://support.atlassian.com/) \nPlease share your mobile number with us on the ticket and we'll have this investigated with our service provider to resolve the verification issue for you :) \n\nRegards, \nMona\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Does-SMS-notification-support-Vietnam-number-in-Free-plan/qaq-p/2725829
| null |
{
"author": "?????",
"title": "Opsgenie new purchase",
"body": "Now that JSM and Opsgenie have been integrated, until when can I purchase Opsgenie as a new standalone application?\n"
}
|
[
{
"author": "Skyler Ataide",
"body": "Currently, customers have the flexibility to acquire Opsgenie as a standalone product and can choose to integrate it with Jira Service Management or maintain it independently. A deadline for purchasing Opsgenie standalone has not been established at this time.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Opsgenie-new-purchase/qaq-p/2723413
|
[
"jira-cloud",
"jira-service-management"
] |
{
"author": "David Hoffman",
"title": "Linking 2 OpsGenie Alerts together",
"body": "If I have two OpsGenie alerts that are related, is there any way to link them together in the same way JIRA has Causes and Is Caused By?\n"
}
|
[
{
"author": "Elelta D",
"body": "Hello there David\n\nIf you ultimate aim is to decrease the number of alerts coming in for the same issue then using the de-duplication feature may be the solution. If the alias of an incoming alert matches that of an existing one, Opsgenie increases the count of the existing alert instead of creating a new alert.\n\nThat said, you mentioned the Jira relationship causes/is caused by, which suggests you might be looking to understand see a relation between alerts coming from different sources but affect each other, is that the case?\n\nI am keen to understand your goal so that I can advise further.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Linking-2-OpsGenie-Alerts-together/qaq-p/2722940
|
[
"cloud",
"opsgenie-cloud"
] |
{
"author": "Fco_ Javier Blanco Gonz?lez",
"title": "Problem creating a rule to create an alert in Opsgenie",
"body": "Hi,\n\nWhen creating an alert in opsgenie with a Grafana integration that must meet the matching criteria of two tags, the alert is not generated for me. If I just leave a label, if it is created. How can I manage more than one tag since I need it to create the alert with different priority types?\n\nThanks in advance.\n"
}
|
[
{
"author": "Rafael Meira",
"body": "[@Fco_ Javier Blanco Gonz?lez](/t5/user/viewprofilepage/user-id/5344620) \n\nI understand that you would like to set a custom priority for Grafana alerts.\n\nCould you please confirm the value that you have added to the priority field in Grafana integration? You could check this from Grafana integration --\\> Advanced,\n\nCould you check if the variable priority is added there and test it once again? \n\n<br />\n\nBest, \nRafa\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Problem-creating-a-rule-to-create-an-alert-in-Opsgenie/qaq-p/2722677
| null |
{
"author": "Haseeb Khan",
"title": "Oncall person's log shows [No rule], and another person's notification runs fine",
"body": "I see both the users in the same team, but seems like user 1 is not getting notifications. Why is the \"New alert\" rule not being applied?\n\n![Screenshot 2024-06-07 at 2.48.43 PM.png](/t5/image/serverpage/image-id/328690iC8669B2889FC5497/image-size/large?v=v2&px=999 \"Screenshot 2024-06-07 at 2.48.43 PM.png\")\n"
}
|
[
{
"author": "Tejaswi G",
"body": "Hi [@Haseeb Khan](/t5/user/viewprofilepage/user-id/5491244),\n\nThis is Tejaswi form the Opsgenie support team and happy to help.\n\nFrom the shared screenshot, The user1 one is added as responder to the alert, But the user does not have any active notifications or the notification rules don't match the alert to send the create alert notification of the user.\n\nI recommend you go to settings - \\>users -\\> user1 -\\> notification -\\> and the users have configured the notification rules correctly for the \"New alert\" section of the notification rules.\n\nIf you have any further queries or concerns with respect to this. Please feel free to log a ticket at <https://support.atlassian.com/contact> and we are happy to look into it further.\n\nKind Regards,\n\nTejaswi\n",
"comments": [
{
"author": "Haseeb Khan",
"body": "Thanks Tejaswi! I added the notification method\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Oncall-person-s-log-shows-No-rule-and-another-person-s/qaq-p/2721292
|
[
"cloud",
"opsgenie-cloud"
] |
{
"author": "Arti Bagewadi",
"title": "No option to add all on call users in a schedule",
"body": "Hi Team,\n\nThere is no option to send alerts to all the users in the schedule. Only option available is next user on call in schedule.\n\nWe wanted to send alerts to all the users in schedule if the on call person does not acknowledge the alert.\n\nCan we have this feature please?\n\nor can you share any workaround to achieve this?\n"
}
|
[
{
"author": "Arti Bagewadi",
"body": "Hi Team, \nI know about the whole team, but here I do not want to escalate to whole team, i just want all the users in particular schedule to be escalated. Is that possible?\n",
"comments": [
{
"author": "YY Brother",
"body": "all the users in particular schedule ==\\> means on-call users? I think it's the default functionality to notify the on-call users defined in the schedule.\n"
},
{
"author": "Arti Bagewadi",
"body": "Our schedule is weekly schedule so it won't notify all users in schedule, it will only notify the person who is on call that particular week. But if due to certain reasons that particular person does not acknowledge alert we wanted to send alerts to all on call users in that particular schedule and not the whole team.\n\nAs we are distributed team across geographies, we don't want to wake a person in the middle of the night.\n\nHence the ask if we can somehow route the alerts to all the users only in that particular time zone schedule which we have already set.\n"
}
]
},
{
"author": "YY Brother",
"body": "Hi [@Arti Bagewadi](/t5/user/viewprofilepage/user-id/5270780)\n\nWelcome to our Community.\n\nAs far as I know, from the Team entry, I can customize an escalation:\n\nwhen 15 min passed from the alert creation and no acknowlege (no person to look into), then escalate to the whole team.\n\nHope it helps.\n\nThanks,\n\nYY?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/No-option-to-add-all-on-call-users-in-a-schedule/qaq-p/2722320
|
[
"cloud",
"opsgenie-cloud"
] |
{
"author": "Thibault Ajon",
"title": "Stop deduplication",
"body": "hello, \ni'm using opsgenie integrated with grafana and i want to stop the de-duplication. \n\ni'm using multidimensional alerts on grafana (1 alert for several metric) and i want to see on opsgenie each diff?rent value which triggered. \n\nIn my integration my field alias is {{alias}}. \n\n<br />\n"
}
|
[
{
"author": "Egor",
"body": "Hey Thibault, \nThanks for reaching out to Atlassian Community! \n\nTo stop the de-duplication of alerts in Opsgenie when using Grafana's multidimensional alerts, you'll need to ensure that each unique alert instance has a distinct alias. Opsgenie uses the alias field to determine if an alert is a duplicate, so making sure this field is unique for each alert will prevent de-duplication.\n\n1. **Modify the Alias Field**:\n\n?Ensure that the alias field in your Opsgenie integration includes unique identifiers for each alert. You can use Grafana's templating system to include different metric values or tags in the alias.\n\n2. **Update Grafana Alert Configuration**:\n\n?In your Grafana alert rule, modify the alias field to include unique identifiers for each triggered alert. \n\n<br />\n\nBy doing this, each alert instance will have a distinct alias, preventing Opsgenie from treating them as duplicates.\n\nBest Regards, \nEgor\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Stop-deduplication/qaq-p/2719244
| null |
{
"author": "Tony Rogers",
"title": "Mail Submit Permission error",
"body": "When I am trying to set up a new email integration i am getting an error when trying to send alerts to Opsgenie. Im receiving the error:\n\nClient does not have permission to submit to this server. The server response was: 4.7.1 \\<Integration address\\>: Relay access denied\n\nDoes anyone have any experience with this issue? Id be very grateful for some guidance! Many thanks!\n"
}
|
[
{
"author": "Shashwat Khare",
"body": "Hello [@Tony Rogers](/t5/user/viewprofilepage/user-id/5513628) , \n\nThis is Shashwat from Opsgenie support and here to help! :) \n\nThis error looks like it's an issue on the Microsoft 365 side when sending an email to an external address. \n\nHere's a document link I found that helped resolve this issue previously: \n<https://learn.microsoft.com/en-us/exchange/troubleshoot/email-delivery/ndr/relay-access-denied-smtp> \n\nCould you please try the resolution steps to see if it fixes the issue on your end? \n\nBest, \nShashwat\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Mail-Submit-Permission-error/qaq-p/2717969
| null |
{
"author": "Kunal Killekar",
"title": "Unable to add notification rule in opsgenie",
"body": "Hello all. I'm trying to create notification rules in Opsgenie, but I can't seem to find any options to add them.\n"
}
|
[
{
"author": "Russell Chee",
"body": "Hey Kunal,\n\nThanks for reaching out to the community, I hope you are well.\n\nJust to confirm, are you trying to add notification rules so that you can be notified of when alerts are created?\n\nIf so, you'll need to visit **Settings \\> Notifications**and from there you should be able to make adjustments to the notification rule.\n\nYou can find out more about this [here](https://support.atlassian.com/opsgenie/docs/create-and-manage-notification-preferences/) in our documentation. Keep in mind that if you are on the Free or Essential plan custom notification rules are not available and you are only able to configure one rule per event. I hope this helps, let us know if you need any more assistance!\n\nRussell\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Unable-to-add-notification-rule-in-opsgenie/qaq-p/2717152
| null |
{
"author": "Greg James",
"title": "Jira to OpsGenie - Vice Versa",
"body": "Hello all! \n\nI'm having issues with getting the full functionality of Jira to Opsgenie integration working. Specifically, being able to have Opsgenie alerts be ACK'd and CLOSED through the JSM incident. \n\nI've got the integration turned on through webhook API. Issue created and updated are both checked. \nAll alerts (incidents) flow into Opsgenie \nAll paging/on-call/rotations work \n\nIt's just that I cannot figure out how to get the Opsgenie alert to be ACK'd when the JSM incident is set to Work in Progress nor can I get the alert to be closed when the JSM incident is Resolved. \n\nSame on the reverse. When/If we ACK/Close on the Opsgenie side, it's not flowing to the appropriate JSM incident. \n\nHelp - I'm pulling my hair out.\n"
}
|
[
{
"author": "Alan Violada",
"body": "Hey Greg, Alan here from the Opsgenie Support team.\n\nTo get the incoming flow working so that the Opsgenie alerts get acknowledged/closed based on the status in JSM, you might need to tweak the incoming alert processing rules in the integration settings in Opsgenie.\n\nFor the ACK, you wanna configure the rule to catch the **status** EQUALS \"In Progress\" and **webhookEvent** equals \"jira:issue_updated\":\n\n![Screenshot 2024-06-05 at 15.56.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/328157i2A269C69FC51AE60/image-dimensions/605x80?v=v2 \"Screenshot 2024-06-05 at 15.56.30.png\")\n\nFor closing the alert when resolved in Jira, the default rule usually does the trick, but you might need to tweak that depending on the status/workflows of your issue.\n\n![Screenshot 2024-06-05 at 16.01.14.png](https://community.atlassian.com/t5/image/serverpage/image-id/328158i6A1A40DC21F61038/image-size/large?v=v2&px=999 \"Screenshot 2024-06-05 at 16.01.14.png\")\n\nIf that still does not work, it is probably worth checking the logs to see if you can spot any errors: [Search logs](https://support.atlassian.com/opsgenie/docs/search-logs/) or feel free to create a ticket with us at [Atlassian Support](http://support.atlassian.com)!\n\nFor the Opsgenie -\\> JSM flow issue, you want to make sure that the \"Outgoing authentication\" option is enabled and properly configured in the integration settings, and that all the necessary outgoing rules are configured:\n\n![Screenshot 2024-06-05 at 16.04.41.png](https://community.atlassian.com/t5/image/serverpage/image-id/328159i8D865C70B5BBDF37/image-size/large?v=v2&px=999 \"Screenshot 2024-06-05 at 16.04.41.png\")\n\nRelated documentation: [Integrate Opsgenie with Jira Service Management](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/)\n\nOne thing worth keeping in mind is that some of the above options and functionalities might not be available depending on your subscription tier.\n\nRegards,\n\nAlan\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Jira-to-OpsGenie-Vice-Versa/qaq-p/2717135
|
[
"integration",
"jira"
] |
{
"author": "benjamin_brard",
"title": "Tags Removal through OpsGenie App",
"body": "Hello all,\n\nI would like to remove some tags from alerts through OpsGenie Mobile App (it is feasible through the web interface). From what I see I can add tags but I can't remove it.\n\nIs there any way to do it?\n\nThanks in advance,\n"
}
|
[
{
"author": "Brennan Kiely",
"body": "Hi!\n\nI've created a feature request to add this option to the apps - <https://jira.atlassian.com/browse/OPSGENIE-2138>\n",
"comments": [
{
"author": "benjamin_brard",
"body": "Thank you very much.\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Tags-Removal-through-OpsGenie-App/qaq-p/2714131
|
[
"cloud",
"opsgenie-cloud"
] |
{
"author": "Aliona Tudan",
"title": "How do other teams access alerts from on call in Opsgenie?",
"body": "Hi!\n\nIs there any way the teams to access alerts for on-call team? Currently the alerts are not visible for other teams, so clicking Slack notification, other teams are not able to see the details.\n"
}
|
[
{
"author": "Aliona Tudan",
"body": "Hi [@John M](/t5/user/viewprofilepage/user-id/4625213) !\n\nI have this option checked, but we need teams members with usual user roles to see alerts in general\n",
"comments": [
{
"author": "John M",
"body": "Hi [@Aliona Tudan](/t5/user/viewprofilepage/user-id/3743460) ,\n\nIt isn't possible for non-admin users to see alerts that they are not a party to. If they need access to all alerts, you would need to either add the users to the alerts (or a team (or dummy team) that is a responder on the alert) or you can make them an admin or custom role that has access to view all alerts.\n\nIf you choose the 'dummy' team route, you could create a team called 'all users' (or something like that) that has no schedules or escalations, but has all users as members. Then you would create a [global policy](https://support.atlassian.com/opsgenie/docs/create-and-manage-global-alert-policies/) to add the 'all users' team to all alerts which would allow all users to view all alerts.\n"
},
{
"author": "Aliona Tudan",
"body": "[@John M](/t5/user/viewprofilepage/user-id/4625213) how can I add team to the alert? I see only these options:\n\n![Screenshot 2024-06-06 at 14.14.18.png](https://community.atlassian.com/t5/image/serverpage/image-id/328335i3BBDBB615891AB9C/image-size/large?v=v2&px=999 \"Screenshot 2024-06-06 at 14.14.18.png\")\n\nAssigning means selecting user , but not the team.\n\nI don't think our billing plan allows us to create configurations (I don't see those).\n"
},
{
"author": "John M",
"body": "[@Aliona Tudan](/t5/user/viewprofilepage/user-id/3743460) You can use the 'add responder' option to add the team.\n"
},
{
"author": "Aliona Tudan",
"body": "Add responder allows me only to select a user. Is there a setting to change that to the team [@John M](/t5/user/viewprofilepage/user-id/4625213) ?\n"
},
{
"author": "John M",
"body": "[@Aliona Tudan](/t5/user/viewprofilepage/user-id/3743460) ,\n\nI just tested this on all plans, including the free plan, and was able to add teams to existing alerts in all cases using the 'add responder' button.\n\n![2024-06-10_14-02-47.png](https://community.atlassian.com/t5/image/serverpage/image-id/329006i3B927ADE9FCD60AE/image-size/large?v=v2&px=999 \"2024-06-10_14-02-47.png\")\n\nThere are no other settings in relation to this, that I'm aware of.\n"
},
{
"author": "Aliona Tudan",
"body": "Okay, I found what was wrong - I tried to assign the alert, not to add respondent. Sorry for confusion [@John M](/t5/user/viewprofilepage/user-id/4625213) and thank you for your help!\n"
}
]
},
{
"author": "John M",
"body": "Hi [@Aliona Tudan](/t5/user/viewprofilepage/user-id/3743460) ,\n\nUsers in Opsgenie can only see alerts they are added to unless they are admin users or have a custom role that allows them to see all alerts. For admin users, they will see this option: ![2024-06-04_16-40-49.png](https://community.atlassian.com/t5/image/serverpage/image-id/327930iD6479CDC86A81947/image-size/large?v=v2&px=999 \"2024-06-04_16-40-49.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/How-do-other-teams-access-alerts-from-on-call-in-Opsgenie/qaq-p/2715880
| null |
{
"author": "Guilherme Martins",
"title": "? Download Number of Alerts Detailed",
"body": "Hello Everyone, how are you?\n\nI need to do the Download Number of Alerts Detailed, but until last week the message column appeared in file .csv. This week for my surprise this column no appear more. :(\n\nRegards \nGuilherme\n"
}
|
[
{
"author": "Nayan Pandey",
"body": "Hi Guilherme, \n\nThank you for contacting the Opsgenie community. \n\nWe understand you wish to see message details in the new Analytics UI. \n\nWe have a Bug for this issue, which can be found [here](https://jira.atlassian.com/browse/OPSGENIE-2134). I would like to suggest that you both vote for this issue (by clicking 'This affects my team') and leave a comment to express your thoughts and provide additional information. This will increase its visibility to our development team. Please also be sure to watch it, so that you are notified when this is fixed in a future release. I also recommend that you follow this issue so that you can receive notifications when it is resolved in a future release. \n\nIf you're interested in understanding our process for bugs, you can find additional information on the Atlassian cloud Bug Fix Policy page at [link.](https://confluence.atlassian.com/support/atlassian-cloud-bug-fix-policy-206865884.html) \n\nRegards, \nNayan\n",
"comments": [
{
"author": "Guilherme Martins",
"body": "Hi [@Nayan Pandey](/t5/user/viewprofilepage/user-id/5511616) , Are you fine?\n\nIn the past this problem was fixed, but last week the problem reappeared. \nThe below link shows the problem in the past. \n<https://community.atlassian.com/t5/Opsgenie-questions/Download-Number-of-Alerts-Detailed/qaq-p/2662836>\n\nRegards \nGuilherme\n"
},
{
"author": "Nayan Pandey",
"body": "Hi Guilherme, \n\nI am doing well. I hope you are doing good too. \n\nI understand that this problem has resurfaced but I am happy to share that our engineering team has fixed this issue now and you should be able to see the 'Message' column on the Alerts Report now. \n\nRegards, \nNayan\n"
},
{
"author": "Guilherme Martins",
"body": "Hi [@Nayan Pandey](/t5/user/viewprofilepage/user-id/5511616)\n\nThe problem was resolved, thank you so much for solution!\n\nThe new interface is great and perfect now!\n\n:)\n\nRegards\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Download-Number-of-Alerts-Detailed/qaq-p/2714101
|
[
"cloud",
"opsgenie-cloud"
] |
{
"author": "Carol McClendon",
"title": "OpsGenie JIRA Issue creation to Slack Channel within time window",
"body": "We have an outsourced support team which works from 8am to 5pm CST.\n\nI want to set up OpsGenie to send a slack message to a specific Slack channel when any ticket is opened in the corresponding JSM Project from 5pm CST to 8am CST and weekends/holidays.\n\nThat is all. No other on-call schedules or alerts or conditions or members of the Team.\n\nIs this possible? I am trying to figure this out but it seems I am unable to do so.\n\nAny help would be greatly appreciated.\n"
}
|
[
{
"author": "Mubeen Mohammed",
"body": "Hello [@Carol McClendon](/t5/user/viewprofilepage/user-id/5385858)\n\nThank you for contacting the Atlassian Community.\n\nYour requirement with JSM/Opsgenie/Slack can be achieved with the instructions discussed below.\n\n* You require a JSM-Opsgenie configuration where Opsgenie receives the Jira Project details when a ticket is opened in JSM. If this is not already available Please set up an integration between Opsgenie and JSM. This is where you can choose a specific JSM Project. Instructions to setup Opsgenie-JSM integration: [Integrate Opsgenie with Jira Service Management](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/) \\& [Integrate Opsgenie with Jira Service Management Cloud](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management-cloud/)\n* Create a Dummy team where you will have a Slack integration added. Please refer to the below document for steps: <https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/> This dummy team with Slack integration will only be used to send Slack notifications to the Slack channel configured, and no one will get any other communications as you have not added anyone or configured any escalations.\n* For the last step create a Global Policy to filter alerts with specific conditions. Here you can configure the condition to create time \"**Restrict to time intervals\"** for your requirement times and set a matching condition based on the incoming content received from your Jira Service Management Integration. <https://support.atlassian.com/opsgenie/docs/create-and-manage-global-alert-policies/> \n ![Screenshot 2024-06-03 at 7.50.51?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/327558iD23683DC6CB7B450/image-dimensions/309x294?v=v2 \"Screenshot 2024-06-03 at 7.50.51?PM.png\")\n\nThese steps will allow you to route Incoming requests with specific content to a specific team with Slack integration. Since you will not be adding any rules or schedules to this team you will not be getting any notifications except the Slack messages configured with integration settings. \n\nI hope the details provided are helpful. \n\nRegards\n\nMubeen Mohammed\n\nCloud Support Engineer\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/OpsGenie-JIRA-Issue-creation-to-Slack-Channel-within-time-window/qaq-p/2713252
|
[
"jsm",
"slack"
] |
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