question
dict | answers
listlengths 1
27
| url
stringlengths 66
601
| tags
listlengths 1
15
⌀ |
|---|---|---|---|
{
"author": "Graham Lea",
"title": "Take input from one StatusPage and output to another StatusPage",
"body": "Hi, I want to update our teams internal StatusPage with relevant notifications from a different 3rd party Status Page. I'm using OpsGenie in the middle to ensure that the oncall engineer is aware and can handle any potential fallout, but rather than them manually updating the StatusPage I'd like to push the notification automatically. Does anyone know if this possible, and if so can I do it with one integration or do I need multiples, one for each status page?\n\nTIA\n\nGraham\n"
}
|
[
{
"author": "Mubeen Mohammed",
"body": "Hello [@Graham Lea](/t5/user/viewprofilepage/user-id/5254229)\n\nThank you for contacting the Atlassian Community.\n\nYes, automating the process of updating your team's internal Statuspage based on notifications from an external Statuspage, with OpsGenie acting as the intermediary for alerting, is both a feasible and efficient approach. To achieve this, you'll likely need to orchestrate a series of integrations, as there isn't a direct one-step solution for all these actions. \n\nTo configure the External Statuspage to your Opsgenie instance, you can use the documentation help: <https://support.atlassian.com/opsgenie/docs/manage-external-services/>. This will allow you to add the 3rd party external Statuspage to your Opsgenie instance. \n\nOnce OpsGenie is setup to receive alerts from the external StatusPage, the next step involves pushing these updates to your internal StatusPage and possibly notifying the on-call engineer. Follow the detailed instructions to configure Statuspage integration <https://docs.opsgenie.com/docs/statuspageio-integration> \n\nBy following these steps and considerations, you'll create a robust and automated workflow that keeps your team's internal StatusPage synchronized with external service updates. You can achieve this requirement with one single Global Integration ( not assigned to any team). \n\nI hope the details provided are helpful. \n\nRegards\n\nMubeen Mohammed\n\nCloud Support Engineer\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Take-input-from-one-StatusPage-and-output-to-another-StatusPage/qaq-p/2713139
|
[
"cloud",
"opsgenie-cloud"
] |
{
"author": "yogi900",
"title": "Cost for opsgenie",
"body": "Opsgenie website shows only license cost. Is there any cost for actionable alerts which we would handle? Is there any other running cost?\n"
}
|
[
{
"author": "Yair Ramirez",
"body": "Hi [@yogi900](/t5/user/viewprofilepage/user-id/3172581) \n\nI'm glad you are interested in Opsgenie. All our available Plans include an unlimited number of alerts, E-mail notifications, and Android/iOS Push notifications. \n\nThe availability of other features can depend on the Plan purchased but you can check the specifics on our Pricing page here, if you scroll down a bit you'll see the features per plan: \n\n<https://www.atlassian.com/software/opsgenie/pricing>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Cost-for-opsgenie/qaq-p/2713012
| null |
{
"author": "Nicki",
"title": "Action linked to Action policy does not always fire",
"body": "I have an Action policy that links an Action to certain alerts. The alerts have a notification policy linked that will auto-close.\n\nI've noticed in some cases the Action policy fires after the alert has closed, and in some cases it never fires.\n\nThe documentation is not explicit about whether an Action policy will fire on a Closed alert or not, can someone confirm what the rules are?\n"
}
|
[
{
"author": "Mubeen Mohammed",
"body": "Hello [@Nicki](/t5/user/viewprofilepage/user-id/5082430)\n\nThank you for contacting the Atlassian Community. This is Mubeen.\n\nGenerally, the intention behind action policies is to act on alerts that require attention or intervention. If an alert is already closed, it might not be the target for further actions, as the closure of an alert typically signifies that the issue has been acknowledged, resolved, or otherwise deemed not to require further immediate action. Therefore, in many configurations, action policies are designed to trigger for active alerts rather than those that have been closed. \n\nIf an action policy is meant to trigger close to the time an alert is auto-closed by a notification policy, there's a race condition where the action might not \"see\" the alert in time if it's already been closed. This could explain why the action policy fires inconsistently. In such cases ensure that the criteria set in your action policy are broad enough to capture the alerts you're interested in but also not so broad that they might miss due to timing with the auto-close feature of your notification policy. Adjusting the timing or conditions under which your notification policy auto-closes alerts may help ensure that your action policies have a chance to trigger appropriately. \n\nIf you see the huge time differences between the Close Alert policy and Action policy execution, then this needs further validation from the support end. I recommend reaching out to Opsgenie support at <https://support.atlassian.com/contact/> with instance information and policy details to further investigate this behaviour. \n\nRegards\n\nMubeen Mohammed\n\nCloud Support Engineer\n",
"comments": [
{
"author": "Nicki",
"body": "Thank you, it makes sense. Have adjusted the Action policy to slightly longer, and seeing consistency since.\n"
},
{
"author": "Mubeen Mohammed",
"body": "Hello [@Nicki](/t5/user/viewprofilepage/user-id/5082430)\n\nI am happy to help, and thank you for the confirmation.\n\nRegards\n\nMubeen Mohammed\n\nCloud Support Engineer\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Action-linked-to-Action-policy-does-not-always-fire/qaq-p/2710600
|
[
"cloud",
"opsgenie-cloud",
"zzz"
] |
{
"author": "Paula Anderson",
"title": "Alerting specific OpsGenie users when a Major Incident is raised...",
"body": "We currently have our OpsGenie alerting 4 team members when a Major Incident ticket is raised by staff. \n\nIs there a way to for OpsGenie to look for **key words** in the ticket context/subject line raised and alert one person rather than all 4? \n\n**EXAMPLE:** \nMajor Incident raised with context \"No cut files\". \n*(\"Cut files\", \"switch\" \"bot down\" = [email protected])* \n\nAlert [email protected] \n\n\\*\\*if not acknowledged by [email protected] in 30 minutes alert 2nd user [email protected] \n\n*** ** * ** ***\n\nIs this possible? \nWe don't have \"On Call\" system at the moment. \nCould this be resolved under the scheduling section?\n"
}
|
[
{
"author": "Mona Singh",
"body": "Hi Paula, \n\nThis is Mona here, happy to help :) \n\nAs I understand, you would like specific users to be notified based on some filter conditions like Subject line, etc, when an incident is created. Please let me know if my understanding is correct.\n\nTo answer your question, this use case can be achieved by creating a Routing rule for the responder team. Just to let you know, if an incident is created in Opsgenie, it creates an associated alert (the original alert) and a Responder alert (to notify the added responders about the incident). \n\n[Associated \\& Responder Alerts Behavior](https://support.atlassian.com/opsgenie/docs/associate-an-alert-with-an-incident/#Associated--amp--Responder-Alert-Behavior?) \n\nThen we can make use of the Responder alerts to notify the required user for this incident by creating a Routing rule based on the conditions: \n\n[Routing Rule](https://community.atlassian.com/t5/Opsgenie-articles/A-deep-dive-on-Routing-Rules/ba-p/1330474)\n\nOn the other hand, if the incident is created outside Opsgenie but it has triggered an alert in Opsgenie then also we can notify the specific users by creating the Routing rules -\\> then based on conditions it will be routed to Escalation where you can set the time interval to notify the user:\n\nIf the alert is not acknowledged for x minutes\n\nIf the alert is not closed within x minutes\n\nIt will be further routed to the Oncall schedule, and hence, the user will be notified. Please find more details on configuring Escalations \\& Schedule in the below doc: \n[How do Escalations work in Opsgenie?](https://support.atlassian.com/opsgenie/docs/how-do-escalations-work-in-opsgenie/)\n\n[On-call Schedules](https://support.atlassian.com/opsgenie/docs/manage-on-call-schedules-and-rotations/)\n\nPlease try it out and let me know if this helps in achieving your use case. In case you have any further queries, please feel free to reach out to us by creating a ticket in this [link](https://support.atlassian.com/) and we'll take it from there :)\n\nThanks! \nMona \n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Alerting-specific-OpsGenie-users-when-a-Major-Incident-is-raised/qaq-p/2709137
|
[
"keywords",
"majorincident"
] |
{
"author": "Mara Reininger",
"title": "JSM assigning tickets from Opsgenie on-call callandar if more than one people is on-call",
"body": "Hi is there a way to balance JSM tickets if more than one people is set on at the same time as on-call for a team/group?\n\nI would like to be able to use opsgenie to establish an on-call team (more than one person would be online) and distribute the work between them .\n\nI know that for JSM we can use 3 different options to automatically assign the tickets (round robin, random, etc) from a group of users and now we can also select on-call from opsgenie but there is not an option to do both at the same time.\n\nThe idea to use opsgnie is to be able to define a rotating schedule calendar and adjust who is online but also to keep balance between team members as more than one person would be online to work on tickets.\n\nthis is related to <https://community.atlassian.com/t5/Jira-Service-Management-articles/Assign-requests-to-agents-based-on-the-hour-of-the-day-on-call/ba-p/2553353>\n"
}
|
[
{
"author": "Mikael Sandberg",
"body": "Currently this is not possible since the assign issue component in automation only support a single user being on-call at the time. I wrote about a solution to this in this [article](https://community.atlassian.com/t5/Jira-Service-Management-articles/Assign-requests-to-agents-based-on-the-hour-of-the-day-on-call/ba-p/2553353), you can do it by using IPaaS, in my case tray.io. You could probably do it with just automation, but you would not be able to randomize/round-robin it since automation do not have a randomizer.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/JSM-assigning-tickets-from-Opsgenie-on-call-callandar-if-more/qaq-p/2708204
|
[
"cloud",
"jsm",
"opsgenie-cloud"
] |
{
"author": "Nikita Egorov",
"title": "After disabling integration, the api_key in opsgenie is not deactivated",
"body": "Good afternoon, everyone! The following story happened to me. I use zabbix integration in opsgenie. After I disabled this integration, I kept getting alerts until I disabled the action in Zabbix to send the alert.\n\nQuestions: \n1. Do I understand correctly that when the integration is disabled, the api_key remains valid and continues to work? \n2. If it continues to be valid, then why do I need to turn off integration?\n"
}
|
[
{
"author": "John M",
"body": "Hi [@Nikita Egorov](/t5/user/viewprofilepage/user-id/5507446) ,\n\nThe integration should not work after being disabled. You should see a log entry in the debug logs stating that a payload was discarded due to the integration being disabled.\n\nThe easiest way to check would be to search the alert's ID or alias in the debug logs - the first log entry with that value should be the 'create' action which will show you how the alert is being created (which integration and action it's using.\n\nThis article gives some examples of how to search the debug logs:\n\n<https://community.atlassian.com/t5/Opsgenie-articles/Useful-Opsgenie-debug-log-queries/ba-p/2444507>\n",
"comments": [
{
"author": "Nikita Egorov",
"body": "Hi [@John M](/t5/user/viewprofilepage/user-id/4625213) \nThank you for answer. Unfortunately, I have now looked in more detail using your link as an example. Integration with Zabbix is disabled, I looked at the logs when creating the alert, integration with Zabbix was used, which is disabled. It stopped working only after I turned off **action** in Zabbix. But this is a shutdown on the part of Zabbix, if the **api_key** were invalid, we would see a delivery error in Zabbix.\n"
},
{
"author": "John M",
"body": "Hi [@Nikita Egorov](/t5/user/viewprofilepage/user-id/5507446) ,\n\nAre you certain the integration itself is disabled, and not just the notifications?\n\nIf the integration is disabled you will see this:\n\n![2024-05-30_11-10-47.png](https://community.atlassian.com/t5/image/serverpage/image-id/327042i2F016E8C02AA4653/image-size/large?v=v2&px=999 \"2024-05-30_11-10-47.png\")\n\nHowever, there is a separate option to just disable the notifications:\n\n![2024-05-30_11-11-07.png](https://community.atlassian.com/t5/image/serverpage/image-id/327043i665AEF81544637B2/image-size/large?v=v2&px=999 \"2024-05-30_11-11-07.png\")\n\nAdditionally, have you verified that the API key in your Zabbix instance is the same one from the disabled Zabbix integration?\n\nIf you've checked both of those things, please [open a ticket here](https://support.atlassian.com/contact/) so our support team can look into it - thanks!\n"
},
{
"author": "Nikita Egorov",
"body": "My apologies for not responding for a long time. Yes, the api_key is the same, integration has been disabled. Thank you, then I will recreate the problem again in order to write it in more detail in the ticket\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/After-disabling-integration-the-api-key-in-opsgenie-is-not/qaq-p/2710290
|
[
"cloud",
"integration",
"opsgenie-cloud",
"zabbix"
] |
{
"author": "Mohit Verma",
"title": "Adding a new team as responder to an existing alert",
"body": "We are trying to add a new team created in Opsgenie to be a part of recipients/responders to an existing Alert rule.\n\nScenario:\n\nExisting Team in Opsgenie: Team A - Gets the Alerts based on matching a specific string in the \"summary\" and additional parameter \"priority\" of the incident in JIRA.\n\nRequirement: New team in Opsgenie: Team B - Should get the same Alerts when Team A is being notified as per the above rule.\n\nI have tried to duplicate the integration for the new team (Team B) with the JIRA Service Management Cloud linking it to the same JIRA Project and having the same rules as the existing team (Team A) had but the new team (Team B) is still not getting notified when alerts are being triggered.\n\n<br />\n\nIs there a way to automate this functionality ?? \nThanks for your help in advance.\n"
}
|
[
{
"author": "Elelta D",
"body": "Hey there Mohit.\n\nHow are you today?\n\nI see that you would like to Team B to be notified of an alert where Team A is already a responder. Can you please tell me if the condition under which Team B should be notified?\n\nIf the condition is the same as the notification of Team A, I wonder if the best solution would be to edit the existing alert policy and assigning Team B as a secondary responding team.\n\nYou may need to set up a new [**global alert policy**](https://support.atlassian.com/opsgenie/docs/create-and-manage-global-alert-policies/) rather than Team alert policy.\n\nPlease let me know how you go.\n",
"comments": [
{
"author": "Mohit Verma",
"body": "Hi Elelta, \n\nI am well, Thanks. Hope you are doing same.\n\nThanks for the response.\n\nYes, it needs to be the same condition for Team B as it is happening for Team A.\n\nHow I tried it was, by defining the integration rules with same parameters under both Team's Opsgenie to JIRA Service Management Cloud integration. \n\nWhat I noticed was some alerts went to Team A and some to Team B instead of all the alerts going to both teams. \n\nRegarding the Global alert policy, what kind of role I need to have in Opsgenie and does it require any additional steps. \nI did explore the global alert policy before but didn't see the options in my settings page to set one up. \nThanks..\n"
},
{
"author": "Elelta D",
"body": "[Global polices](https://support.atlassian.com/opsgenie/docs/create-and-manage-global-alert-policies/) should be available in settings under the on-call section as per the image below.\n\nThat said it would not be available in the Free or Essentials tier, you can check your tier by going to **Settings \\> Subscription.**If you want to use global policies you will need Standard or Enterprise OpsGenie plan\n\nGlobal policies affect alerts before they hit the Team so you can set it so that two teams are added as responders based on criteria you set.\n\n![globalpolicies.png](https://community.atlassian.com/t5/image/serverpage/image-id/326212i5E861DB3A815E71D/image-size/large?v=v2&px=999 \"globalpolicies.png\")\n"
},
{
"author": "Mohit Verma",
"body": "Thanks for the updates Elelta, \n\nCould you please clarify what plan for Opsgenie comes as default with a \"Standard\" JIRA Service Management Cloud from Atlassian. \n\nI don't see the Subscription details in the Settings as mentioned. \nThanks in advance.\n"
},
{
"author": "Elelta D",
"body": "Hi Mohit,\n\nDo you have OpsGenie as part of JSM? If so, the question might be better suited to my colleagues in the JSM team. Additionally if you have JSM on a paid plan you are eligible for support via our support offering. I recommend you open a ticket at [https://support.atlassian.com/contact/,](https://support.atlassian.com/contact/) making sure you select JSM as the product if that is what you have.\n\nIn the meantime here is the pricing for JSM and for global alert integration you will be JSM Premium [https://www.atlassian.com/software/jira/service-management/pricing](https://www.atlassian.com/software/jira/service-management/pricing?)\n\n![jsmalerttiers.png](https://community.atlassian.com/t5/image/serverpage/image-id/326465iA7E12DE73C68159A/image-size/large?v=v2&px=999 \"jsmalerttiers.png\")![advancesalert.png](https://community.atlassian.com/t5/image/serverpage/image-id/326464iF68A22F2A0B63DCE/image-size/large?v=v2&px=999 \"advancesalert.png\")\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Adding-a-new-team-as-responder-to-an-existing-alert/qaq-p/2708312
| null |
{
"author": "ryusei arai",
"title": "About Opsgenie and Jira Service Management Roadmap",
"body": "I am confused. While researching the latest features of Jira Service Management, I noticed that it has the same features as Opsgenie.\n\n<https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/>\n\nFrom reading the above link, I understand that Atlassian recommends migrating to Jira SM. What I want to know is the future of Opsgenie. Will Opsgenie continue , or will it be discontinued and only Jira SM will be available? Depending on this, I need to urgently plan for the migration to Jira SM.\n\nLet me know if you need any further assistance!\n"
}
|
[
{
"author": "Mikael Sandberg",
"body": "Hi [@ryusei arai](/t5/user/viewprofilepage/user-id/5504420),\n\nWelcome to Atlassian Community!\n\nI haven't seen a public statement yet from Atlassian regarding Opsgenie, but based on the KB you linked above and what I have seen from the roadmap for JSM everything indicate that Opsgenie will be integrated into JSM and not offered as a standalone application. This is just my educated guess and not an official confirmation.\n",
"comments": [
{
"author": "Arai Ryusei",
"body": "Thank you for your response. I appreciate you letting me know that there is no official statement yet. Just to be safe, I plan to prepare for the migration to Jira SM with ample time.\"\n"
}
]
},
{
"author": "Dan Knapton",
"body": "Follow-up question in this vein - is there a future for Opsgenie? I have a use case that fits the Opsgenie features but I'm concerned that there is little to no training on the University site for Opsgenie and it's not straight-forward to set it up. There is one course on Opsgenie for Mobile but it assumes Opsgenie understanding. Are they fading it out?\n\nI don't want to invest time in learning and setting it up if it's going to be discontinued.\n",
"comments": [
{
"author": "Mikael Sandberg",
"body": "[@Dan Knapton](/t5/user/viewprofilepage/user-id/4691114) I do not think it will go away, but I do think that it will be rolled into JSM instead of its own product.\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/About-Opsgenie-and-Jira-Service-Management-Roadmap/qaq-p/2706864
|
[
"cloud"
] |
{
"author": "John Smith",
"title": "Alert group of users and all must ack",
"body": "We are looking to setup an OpsGenie flow for a major incident, it would have 5 people in it.\n\nOpsGenie must ensure all 5 are contacted at the same time and constantly until all 5 have been reached and ack'd individually rather than first that ack'd stops the chasing of the other 4 that have not ack'd yet, this is because the incident requires all 5 people to be present to work on the issue together.\n\nIs this possible in OpsGenie and could someone help point me to a guide / help on this type of situation? I've found some bits suggesting it needs escalations to make this work but got a bit confused so thought I'd reach out to community see if anyone can help easier?\n\nThanks!\n"
}
|
[
{
"author": "Shashwat Khare",
"body": "Hello [@John Smith](/t5/user/viewprofilepage/user-id/5504225) , \n\nThis is Shashwat from Opsgenie support and here to help! :) \n\nYes, this can be configured with the \"**Notify all members of the Team** \" condition in an escalation rule to notify all team members until an alert is acknowledged. \n![Screenshot 2024-05-24 at 4.31.20?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/325828iBF082394961E4075/image-size/large?v=v2&px=999 \"Screenshot 2024-05-24 at 4.31.20?PM.png\") \n\nPlease refer to the below document links to do a deep dive in Opsgenie routing rules and escalation policies: \n[**A deep dive on Routing Rules**](https://community.atlassian.com/t5/Opsgenie-articles/A-deep-dive-on-Routing-Rules/ba-p/1330474)\n\n[**How do escalations work in Opsgenie?**](https://support.atlassian.com/opsgenie/docs/how-do-escalations-work-in-opsgenie/) \n\n<br />\n\nFor detailed step-by-step help on how to configure this, please create a technical support ticket with us using [this link](https://support.atlassian.com/contact/). \n\n<br />\n\nBest, \nShashwat\n",
"comments": [
{
"author": "John Smith",
"body": "Hi [@Shashwat Khare](/t5/user/viewprofilepage/user-id/5070894)\n\nThanks for your information, not 100% sure it can do what we need from the info provided and some more searching on these forums but could maybe be a way to sort of bodge it in with a workflow I envisage could be:\n\nAlert comes in to OpsGenie \\> Route Alerts to Escalation Policy X\n\nThis has config:\n\nIf alert is not CLOSED after 0 minutes\n\nNotify all members of Team - Team X (Team X is the 5 people that must be gathered as a group of 5 to fix the issue)\n\nThis will then contact all 5 of them, the will get calls / texts etc as per there profile settings and be asked to Ack?\n\nSet this to repeat every 1 minute for 20 times\n\nThis will re-contact them all every 1 minute because the Alert is not Closed? or will that just contact the non-ack'd as I see the option to reset status of Ack / Seen back to nothing?\n\nWe then instruct the team of people, once they have all gathered in the meeting (which for this situation is held in a 3rd party platform outside of Atlassian tools) the first step must always be they must close the alert in OpsGenie to stop it chasing any further as they are all present?\n\nDoes that sounds like it would work to give me the solution of contacting continuously 5 people until all 5 are together?\n\nThe important bit is all 5 people must all come together as a full group of 5, this is where the challenge seems to be as product seems to be more focused on only ever wanting 1 person to deal with an issue and then maybe alert some more if they haven' done something / time has gone on, but for this situation I need 5 specific people to come together straight away as if only 2 turn up it won't be possible to fix so have to keep chasing the 5.\n"
},
{
"author": "Tom Russell",
"body": "I may be wrong, but I believe that they will all get the initial notification, but as soon as one of the team has acknowledged the alert, further notifications will stop for all members. If that's acceptable, the above solution would work.\n\nAnother option, if you have the subscription that includes the OEC, is to have a script that closes the initial inbound alert, but opens five new alerts, one for each team that needs to respond. You could include a link to the trigger alert in the description, or as a details field. With separate alerts, each alert will keep escalating until that team member responds.\n"
},
{
"author": "Shashwat Khare",
"body": "Hello [@John Smith](/t5/user/viewprofilepage/user-id/5504225) , \n\nYes, as you rightly mentioned, if all 5 members are from the same team, it will end up notifying all team members for the open alert, however, it would not wait for all 5 users to acknowledge the alert, instead it will be ack'ed by 1 and would stop notifying the rest 4 users. \n\nIn this case, you can make use of the team based notification policy to restart/delay/suppress notifications based on an alert filter as in the below example screenshot: \n![Screenshot 2024-05-27 at 12.20.10?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/326005i4F307B1C6BC31F2F/image-size/large?v=v2&px=999 \"Screenshot 2024-05-27 at 12.20.10?PM.png\") \n\nPlease refer to the below document link on how notification policies work in Opsgenie: \n<https://support.atlassian.com/opsgenie/docs/create-and-manage-team-alert-policies/> \n\nBest, \nShashwat\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Alert-group-of-users-and-all-must-ack/qaq-p/2706586
|
[
"cloud"
] |
{
"author": "Pierre Kelbert",
"title": "Is there a way to track false positive?",
"body": "I believe the most important cause of alert fatigue come from being notified for irrelevant events. The risk just being that \"receiving an alert\" will not be asociated by team members, to the idea something really happened and should be investigated quickly.\n\nMy wish would be to have the option to mark any acked alerts as being either a false or true positive with a kind of drop down field.\n\nThis way, in a second time, my team and I would have the chance to export the list of alerts where the monitor that triggered it should be reviewed.\n\nIs that wish already feasible in OpsGenie? ?\n"
}
|
[
{
"author": "Tom Russell",
"body": "The easiest way would simply be to have the responder add a tag that indicates whether the alert is a false positive (or true positive). This would, however, not be a simple drop-down.\n\nIf your Opsgenie level supports Actions, you could add a \"Mark as False Positive\" action, with the action channel adding that tag via an OEC script. That script could also export that alert to another system for further analysis.\n",
"comments": [
{
"author": "Pierre Kelbert",
"body": "I didn't know about opsGenie action interesting.\n\n> via an OEC script\n\nIf I'm right that require of me to run a kind of daemon somewher? Is there no integration that bring the same result and would be managed by Atlasian?\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Is-there-a-way-to-track-false-positive/qaq-p/2704455
| null |
{
"author": "Devendar Gangapuram",
"title": "Bamboo build tasks not triggering Deployment plan where it is configured correctly.",
"body": "Hi Team,\n\nWe have below 2 tasks in \"BUILD plan\" in Bamboo 9.2.10 , and after this build execution, it has to pass \"release number\" to \"deployment plan\". But on Build plan execution, it is gong to queue for longer time because it is trying to connect a bitbucket \"<http://bitbucket.appz.com>\" , which is not past of the build tasks execution.\n\nTask(1):create a properties file:-\n\necho pom.releaseVersion=${bamboo.proj.build.releaseVersion} \\> \"workflow-listener.properties\" \necho pom.artefactId=hello-world-service \\>\\> \"workflow-listener.properties\" \necho AppZ_anypoint_mule_version=3.8.4 \\>\\> \"workflow-listener.properties\" \nmore workflow-listener.properties\n\n===========================================================\n\nTask(2): Inject bamboo.proj.build.releaseVersion for deploy plan\n\nPath to properties file(required) \nworkflow-listener.properties \nRelative to the build's working directory. \nNamespace(required) \nproj \nNamespace is used to avoid name conflicts with existing variables. \nScope of the variables \nLocal \nVariables will only be available in this job. \nResult\n\nBut while build is executing , it is going to Queue for longer time , and in logs I found below error.\n\nLogs:-\n\nprocess for build 'Retail Transformation - hello-world-service-uat - Default Job #27 (RT-HEW1UAT-JOB1-27)'\\\\n ... running command line: \\\\n/anw/bamboo/application-data/temp/RT-HEW1UAT-JOB1-27-ScriptBuildTask-1426818369492427374.sh\\\\n ... in: /anw/bamboo/application-data/local-working-dir/3145729/RT-HEW1UAT-JOB1\\\\n \n2024-02-20 07:25:20,562 INFO \\[NavLink RestCapabilitiesClient:thread-1\\] \\[RetryExec\\] I/O exception (java.net.SocketException) caught when processing request to {s}-\\><https://bitbucket-test.appD.com:443>: Connection reset \n2024-02-20 07:25:20,562 INFO \\[NavLink RestCapabilitiesClient:thread-1\\] \\[RetryExec\\] Retrying request to {s}-\\><https://bitbucket-test.appD.com:443> \n2024-02-20 07:27:18,451 INFO \\[RemoteEvents CapabilitiesCacheLoader:thread-1\\] \\[RetryExec\\] I/O exception (java.net.SocketException) caught when processing request to {s}-\\><https://bitbucket-test.appD.com:443>: Connection reset \n2024-02-20 07:27:18,451 INFO \\[RemoteEvents CapabilitiesCacheLoader:thread-1\\] \\[RetryExec\\] Retrying request to {s}-\\><https://bitbucket-test.appD.com:443> \n2024-02-20 07:27:39,124 INFO \\[18-BAM::CD Agent::Agent:pool-31-thread-1\\] \\[BuildAgentControllerImpl\\] Agent 17006593 checking build queue for executables...\n\nPlease help me how to resolve this error.\n\nThank you,\n\nDev G\n"
}
|
[
{
"author": "Khushboo Gupta",
"body": "Hello [@Devendar Gangapuram](/t5/user/viewprofilepage/user-id/2497518)\n\nFrom your description, it seems like you're having issues with your Bamboo build plan getting stuck in the queue for a long time. This is happening because it's trying to connect to a Bitbucket server at \\`<http://bitbucket.appz.com>\\`, which isn't part of your build tasks execution. From the logs that you have provided, it seems that a service is trying to connect to a Bitbucket repository located at \\`<https://bitbucket-test.appD.com:443>\\`\n\nWe looked at the script you sent, and it appears you used more command to display the content of the file. I think this is because the \"more\" command is executing the script task repeatedly. Kindly see whether using the \"cat\" command solves the problem.\n\ncat workflow-listener.properties.\n\nAre the error logs you sent from the same build as well? If yes please follow below :\n\n* Please check you Bamboo configuration as well as Bamboo plan configuration to make sure there are no tasks or dependencies that require access to the Bitbucket server.\n* Check Web-hooks in Bitbucket: Bitbucket can use web-hooks to notify Bamboo about changes, which can then trigger builds.\n\nOr if you are connecting to another Bitbucket server you need to manually update your repositories in Bamboo to get the new SSH Base URL. If you have too many repositories to manually update, you can use the workaround on the below feature request to update them in bulk via a SQL query on your Bamboo database:\n\n* [BAM-18273 - Ability to bulk update Bitbucket Server/Stash repository URLs](https://jira.atlassian.com/browse/BAM-18273)\n\nRegards,\n\nKhushboo Gupta\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Bamboo-build-tasks-not-triggering-Deployment-plan-where-it-is/qaq-p/2614227
|
[
"build",
"deployment",
"inject",
"queue",
"trigger",
"variable"
] |
{
"author": "sylvia",
"title": "use Jar file or ADB don't terminate on the bamboo agent will waits around 20-30 minutes.",
"body": "We often have a case when we Usually use Jar file or ADB don't terminate on the bamboo agent will waits around 20-30 minutes.\n"
}
|
[
{
"author": "Anik Sengupta",
"body": "Hello Sylvia,\n\nWelcome to Atlassian community\n\n<br />\n\nLooks like when you are trying to install an agent using the jar command the jar on the new agent continues to install you have to hit CTL +C to exit from the screen and you want to avoid that .\n\nPlease let me know if my understanding is correct.\n\nThe easy way to achieve this without running the agent supervisor would be to use nohup to disconnect the process from your terminal session, and \\& to run it in the background.\n\n*nohup java -jar atlassian-bamboo-agent-installer-9.2.1.jar \\<Bamboo Base URL\\>/agentServer/ \\&*\n\n<br />\n\nSo the above command would effectively start the agent in the background and ensure the agent process keeps running after you disconnect from the server or exit the terminal.\n\nYou can also make use of the below command which should work as well :-\n\n<br />\n\n*java -jar atlassian-bamboo-agent-installer-X.X-SNAPSHOT.jar \\<Bamboo Base URL\\>/agentServer/ install*\n\nRegards,\n\nAnik Sengupta\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/use-Jar-file-or-ADB-don-t-terminate-on-the-bamboo-agent-will/qaq-p/2611536
| null |
{
"author": "Rajat Roy",
"title": "Rest API to generate User Tokes",
"body": "Hi ,\n\nIs there any rest API provide by Bamboo so that users can generate Auth Tokens for their service accounts ?\n\nThanks !!!\n"
}
|
[
{
"author": "Hariharan Iyer",
"body": "Yes, bamboo does provide REST APIs - <https://developer.atlassian.com/server/bamboo/rest-apis/>\n",
"comments": [
{
"author": "Pramodh M",
"body": "[@Rajat Roy](/t5/user/viewprofilepage/user-id/5248140)\n\n<https://developer.atlassian.com/server/bamboo/rest/api-group-api/#api-api-latest-access-token-post>\n"
},
{
"author": "Rajat Roy",
"body": "how to pass the username in the url in order to generate the token for GET request\n"
},
{
"author": "Hariharan Iyer",
"body": "Ho [@Rajat Roy](/t5/user/viewprofilepage/user-id/5248140) ,\n\nPlease check the \"Using the Bamboo REST APIs\" section - <https://developer.atlassian.com/server/bamboo/using-the-bamboo-rest-apis/>\n\nYou will need to get your Personal Access Token from the UI. There's no way to get that via API.\n"
},
{
"author": "Pramodh M",
"body": "[@Rajat Roy](/t5/user/viewprofilepage/user-id/5248140)\n\nIt's for the current user you are requesting the token.\n"
},
{
"author": "Rajat Roy",
"body": "Yeah , we use OIDC , so service accounts cant login via the UI to generate tokens . So we were looking for an option to generate it for these accounts via some API .\n"
},
{
"author": "Shashank Kumar",
"body": "Hello [@Rajat Roy](/t5/user/viewprofilepage/user-id/5248140)\n\nYou can use the below to generate token for the service account, you need to have the credential details of the service account, otherwise it won't be possible.\n\nUser including Admins cannot generate PAT tokens for other users. Admin users can only revoke tokens of other users.\n\n```\ncurl --request POST \\\n--user serviceaccount_user_id:serviceaccount_password \\\n--url 'http:localhost:8085/rest/api/latest/access-token' \\\n--header 'Accept: application/json' \\\n--header 'Content-Type: application/json' \\\n--data '{\n\"name\": \"token name\",\n\"permissions\": [\n\"READ\"\n]\n}'\n```\n\nRegards,\n\nShashank kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n"
},
{
"author": "Ayrijit Swain",
"body": "[@Rajat Roy](/t5/user/viewprofilepage/user-id/5248140) to add to [@Shashank Kumar](/t5/user/viewprofilepage/user-id/4693340) 's answer the valid values for **permissions** parameter are:\n\n**READ** - The token will be allowed to read data from Bamboo.\n\n**TRIGGER** - Allows the token to trigger builds and deployments.\n\n**USER** - The token will have the same permissions as the service account.\n"
}
]
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Rest-API-to-generate-User-Tokes/qaq-p/2614086
| null |
{
"author": "james.mckean",
"title": "How to create a artifact from a build log",
"body": "I looked here - which SEEMS to answer my question.\n\n<https://confluence.atlassian.com/bamkb/how-to-save-a-build-log-as-an-artifact-892498832.html>\n\nBut I cannot get it to work. Has anyone been able to do this?\n"
}
|
[
{
"author": "Eduardo Alvarenga",
"body": "Hello [@james.mckean](/t5/user/viewprofilepage/user-id/4184054)\n\nCan you describe where the outlined implementation is not working for you?\n\nThank you,\n\nEduardo Alvarenga \nAtlassian Support APAC\n",
"comments": [
{
"author": "james.mckean",
"body": "Following up. The problem was my formatting of build key. It needed to be the key for the specific job I was trying to pull the log for. Not the Plan or the Stage. It says that in the article, I just missed it. In my case it was AB-CD-JOB1 where AB was the repo code, CD was the plan code, and JOB1 was the Job code.\n\nI also had a typo in the artifact copy pattern. This worked for me. \\*\\*/\\*.txt\n"
}
]
}
] |
https://community.atlassian.com/t5/Bamboo-questions/How-to-create-a-artifact-from-a-build-log/qaq-p/2604848
|
[
"artefact",
"log"
] |
{
"author": "Rene Wittmann",
"title": "Artifact dependencies with YAML specs",
"body": "I have a build plan that needs the artifacts of another plan. The plan generating the artifacts is in YAML specs, so I'm not able to setup the artifact using plan as child plan.\n\nAre there any options to work around that?\n\nI can set a trigger on Plan fail, but not on Plan pass, so this will not help without inverting the logic in the generating plan.\n\nIs there a plugin that could help?\n\nAny recommendations are highly welcome.\n"
}
|
[
{
"author": "Rene Wittmann",
"body": "Well I guess upgrading to Bamboo v.8.1.2 should be sufficient...\n",
"comments": null
},
{
"author": "Shashank Kumar",
"body": "Hello Rene,\n\nWelcome to Atlassian community\n\nYou can use the Artifact download task to achieve the same and choose the plan from where you want to download the task, see the example below\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/305789i9E3824319DB010A7/image-size/large?v=v2&px=999 \"image.png\") \n\nYAML Specs code\n\n```\n- artifact-download:\nartifacts:\n- {}\nsource-plan: BAM-SHA\n```\n\nYou have said upgrading to Bamboo v.8.1.2 should be sufficient, hope you are talking about the above 2 solutions.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Rene Wittmann",
"body": "Sorry, no.\n\nYour suggestion does not help: without defining the dependency with parent and child plan, the plan using the artifact will start as soon as an agent is ready to build the plan.\n\nAnd it will then use the artifact that is available from the \"parent\", no matter whether a more convenient artifact (e.g. the artifact that is based on the same commit id) is available later.\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Rene,\n\nLet me try to understand the flow and you can correct my understanding\n\n1. Plan A is the plan which generates the artifacts - This plan is created via YAML Specs RSS.\n\n2. Plan B needs the artifact generated via Plan A .\n\nRequirement:\n\n1. You want to create Plan B as a child plan of Plan A via YAML code ( so basically you require YAML logic to define the child dependency ?)\n\nThis is because When you run Plan A it creates an Artifact and immediately Plan B should be trigerred which should use the same artifact generated.\n\nLet me know if this is the flow you are targeting.\n\nAlso what is your current Bamboo version ?\n\nRegards,\n\nShashank Kumar\n"
},
{
"author": "Rene Wittmann",
"body": "Exactly, this is the aim.\n\nPreviously, I used Bamboo version 8.0.5.\n\nWith that version it was not possible to define Plan A as parent plan of Plan B.\n\nSo now I updated to Bamboo version 8.1.12. This version contains an update of YAML specs where I can define the dependency between Plan A and Plan B.\n"
},
{
"author": "Shashank Kumar",
"body": "Cool, I was testing this on Version 9 so was wondering Why you are not able to see this option.\n\nAnyways you have already upgraded!\n"
}
]
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Artifact-dependencies-with-YAML-specs/qaq-p/2604035
| null |
{
"author": "Pundarikaksha Kakkirala",
"title": "how to deploy the source code directly to the IIS windows server from Bamboo ?",
"body": "We are using Bamboo Pipeline for building the Git-Hub repo using Msbuild tool of .Net core 4.5.2 version \\& deploying the code to the final deployment servers using octopus as a deployment.\n\n<br />\n\nDo we have any feasibility to deploy the builded code or artifact or source code directly in to the windows server IIS deploy without using OCTOPUS. Also do we have any code revert back options, if we having any issues with the fresh code, hence we are using for environments like Development, Staging, UAT, Pre-Production \\& Production as well.\n\nNeed suggestion and Procedure to deploy it\n"
}
|
[
{
"author": "Jyothi Charupalli",
"body": "Hi [@Pundarikaksha Kakkirala](/t5/user/viewprofilepage/user-id/5425946) ,\n\nThanks for reaching out to Atlassian Community!\n\nI understand you want to directly deploy your source code to the IIS Windows Server without using the Octopus.\n\nYou can use the multiple tasks like SCP and SSH tasks available in Bamboo in your deployment project to copy the source code to the remote Windows server through the [SCP task](https://confluence.atlassian.com/bamboo/using-the-scp-task-in-bamboo-305759795.html#) and then use the [SSH task](https://confluence.atlassian.com/bamboo/using-the-ssh-task-in-bamboo-306348532.html) to run the required commands to deploy the code on the Windows remote server.\n\nYes, you can use different environments for deployments like Development, Staging, and UAT to test your deployment code and then release that to the higher environment like the Production environment, when the deployment is successful in lower environments.\n\nYou can rollback the deployment to previous releases from the rollback option available under the deployment environment like below:\n\n![Screenshot 2024-02-12 at 15.11.14.png](https://community.atlassian.com/t5/image/serverpage/image-id/305762i2F0B14169504D876/image-size/large?v=v2&px=999 \"Screenshot 2024-02-12 at 15.11.14.png\")\n\nYou can also rollback by deploying the Release that you want to rollback to and using the bamboo.deploy.rollback (true\\|false) Bamboo variable or BAMBOO_DEPLOY_ROLLBACK [environment variable](https://confluence.atlassian.com/bamboo/variables-for-deployment-environments-342754180.html) within your deployment scripts to detect the rollback case and execute different steps.\n\nHope this helps!\n\nRegards,\n\nJyothi Charupalli\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/how-to-deploy-the-source-code-directly-to-the-IIS-windows-server/qaq-p/2603924
| null |
{
"author": "Devendar Gangapuram",
"title": "Can I migrate our BAMBOO server type 8.20.12 version to Open or Adoptium OpenJDK Java 11 JDK8 / 11",
"body": "Our current running BAMBOO of server type version 8.0.5 can be migrated to Open JDK or Adoptium OpenJDK Java 11 / JDK 8 ?\n\nWe have another JIRA (8.20.12) which also needs to be migrate the DK to Open JDK 8/11.\n\nIn both cases, can I use Open JDK 8/11 to be migrated? please help me to decide this to avoid future consequences\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello [Devendar Gangapuram](https://community.atlassian.com/t5/user/viewprofilepage/user-id/2497518),\n\nWelcome to Atlassian community.\n\nAs per <https://confluence.atlassian.com/bamboo0800/supported-platforms-1077778398.html> you can migrate Bamboo version 8.0.5 to Open JDK or Adoptium OpenJDK Java 11 / JDK 8.\n\nJava 8 has removed as supported platform from Bamboo 9.3, so considering future options you should move to Java 11.\n\nRegards,\n\nShashank kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Can-I-migrate-our-BAMBOO-server-type-8-20-12-version-to-Open-or/qaq-p/2603917
|
[
"atlassian-support",
"java",
"jdk",
"openjdk"
] |
{
"author": "Mahesh",
"title": "My bamboo plan hangs when I run the nvm related commands",
"body": "Hi There,\n\nI have a requirement of using multiple nodeJs versions.\n\nFor this I am using nvm (node version Manager).\n\nIn my bamboo plan script task when I run nvm list or nvm use 20 commands, My bamboo plan hangs and never gets completed.\n\nI tried using shell, cmd, powershell as interpreters. Even ran as script file also.\n\nAlso specified full path for nvm.exe\n\nMuch appreciated for the responses.\n"
}
|
[
{
"author": "Mahesh",
"body": "It is because of nvm version 1.1.12.\n\nnvm version 1.1.10 works fine for me [@Sharmila](/t5/user/viewprofilepage/user-id/2214681)\n",
"comments": [
{
"author": "Rio",
"body": "This is also true for GitLab CI!\n"
}
]
},
{
"author": "Danvale Times",
"body": "Its normal for any person to run into this sort of of problem. I think you are facing this problem because you are probably using an outdated version of nvm or because you are trying to run too many commands on bamboo script. \nBamboo Items can easily solve any problem. You can read more by clicking on [Bamboo Items](https://www.meserii.com/).\n",
"comments": null
},
{
"author": "Sharmila",
"body": "Hi Mahesh,\n\nSince we don't have any logs to check what is happening our next suggestion would be to run these commands directly on the Bamboo server and let us know what happens. If it runs successfully then you can raise a ticket with us. But if it doesn't run then you will have to look at your script and the commands in it.\n\nRegards,\n\nSharmila\n",
"comments": [
{
"author": "Mahesh",
"body": "Hi [@Sharmila](/t5/user/viewprofilepage/user-id/2214681) ,\n\nYes it is working locally.\n\nAll nvm related commands are hanging when ran from bamboo script.\n"
},
{
"author": "Sharmila",
"body": "Hi Mahesh,\n\nThanks for testing it on Bamboo server. What is the error message you see in the build logs?\n\nRegards,\n\nSharmila\n"
},
{
"author": "Mahesh",
"body": "There is no error message, But the build hangs. \nwith the 1.1.10 version it is no more hanging, Build is succeeding.\n"
}
]
}
] |
https://community.atlassian.com/t5/Bamboo-questions/My-bamboo-plan-hangs-when-I-run-the-nvm-related-commands/qaq-p/2602907
|
[
"build",
"windows"
] |
{
"author": "Madhu",
"title": "What is the waiting period of bamboo agent when it is queued",
"body": "Hi Team,\n\nCan you please tell me, if my job is went to queued and how much time it will queued means what is the threshold limit(max wait time).\n\nThanks in advance!!\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello [Madhu](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5179315)\n\nWelcome to Atlassian community.\n\nAs far as I am aware Bamboo there is no threshold limit ( max wait time ) for a build to remain in queue.\n\nWhen a build goes into queue, it will remain there unless there is an agent capable of executing this build.\n\nOn the Bamboo server you can see all these queued builds under \\<bamboo-shared-home\\>serverState/queue folder.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Madhu",
"body": "Thank you for response shashank!!\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Madhu,\n\nThanks, You can Accept the answer if your query was answered.\n\nRegards,\n\nShashank Kumar\n"
}
]
}
] |
https://community.atlassian.com/t5/Bamboo-questions/What-is-the-waiting-period-of-bamboo-agent-when-it-is-queued/qaq-p/2599008
| null |
{
"author": "gjose.batista",
"title": "How to decrypt password via API using Bamboo?",
"body": "I'm looking for one help on how to decrypt password via API using Bamboo - but I cannot find any regarding documentation at Atlassian website.\n\nThanks!\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello [gjose.batista](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5420405),\n\nThis is not allowed to be done in Bamboo. What is use case to decrypt the password. You can raise a support ticket with Atlassian Support.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "gjose.batista",
"body": "Hi [@Shashank Kumar](/t5/user/viewprofilepage/user-id/4693340) ,\n\nOK. Thank you for your fast response. I would like to use it for test only.\n\nBest regards,\n\nGustavo B.\n"
}
]
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nYou can not do this. Not just with Bamboo, but with almost everything. The whole point of encryption is that you can not easily get into the data.\n\nWhy do you think you want to decrypt a password? What problem would it solve?\n",
"comments": [
{
"author": "gjose.batista",
"body": "Hi [@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454) ,\n\nOK. Thank you for your fast response also.\n\nI would like to use it for test only. Just for one security test.\n\nBest regards,\n\nGustavo B.\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "May I ask more about what how an attempt to decrypt a password is part of a security test? I am just curious, not trying to pry.\n"
}
]
}
] |
https://community.atlassian.com/t5/Bamboo-questions/How-to-decrypt-password-via-API-using-Bamboo/qaq-p/2596251
|
[
"api"
] |
{
"author": "Paul Moors",
"title": "How to use python virtual environment in a buildplan",
"body": "Has anyone succesfully tried to use python virtual environments (venv) inside of a buildplan in Bamboo? \n\nI'm curious **how** this can be done. \nLooking forward for your help\n"
}
|
[
{
"author": "Reese",
"body": "I just run Docker in Docker for bamboo agents, for which you can run/execute a virtual env, if you wanted. But not necessary since it is a one-time env already.......\n",
"comments": null
},
{
"author": "Shashank Kumar",
"body": "Hello Paul,\n\nWelcome to Atlassian community\n\nBamboo only uses \"Shell\" and \"/bin/sh or cmd.exe\" for executing scripts. I doubt about running venv inside plans.\n\nUse the below workaround:\n\n1. Keep your python script in some file or some location.\n2. In the Bamboo Script Task use the following command to invoke the python script: \n **python \\<file-path\\>/file_name.py**\n\nAlso, ensure that you have the python installed as a capability on the agent which will run this build.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/How-to-use-python-virtual-environment-in-a-buildplan/qaq-p/2595844
|
[
"python"
] |
{
"author": "james.mckean",
"title": "What is the impact of setting concurrent builds to 1?",
"body": "Sometimes I think myself into a corner. When you enable Bamboo's Global Concurrent builds and set the value to 1, does that mean only 1 build of the same plan will run at the same time or only 1 ++additional++ build will run?\n\nI ask because we configure our build plans with stages that deploy the build artifacts rather than using separate deployment plans. So most of the time, we do not want to run more than 1 version of the same plan concurrently. The default has worked well for us. But now we have a plan that does not deploy but is called by multiple other plans to update certain metrics that we track. We would like these plans to run concurrently. Because the parent plans pass different variables to the metrics plan, there is no problem with them running concurrently and no danger of them over-writing one another.\n\nSo my idea is to set the global concurrent value to 1 and the specific metrics plan to some value \\> 1. I apparently need to enable global concurrency and set the global value to something for the plan-level concurrency option to appear.\n\nDoes this seem reasonable?\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello James,\n\nIf you set the Global Concurrent builds and set the value to 1 it means at a time Bamboo will run only 1 build for the plan, if you want Bamboo to run 2 builds for this plan at a time, you need to set this value to 2.\n\nI agree with what you are planning you can keep the Global value to 1 and change the value for that particular plan. This seems reasonable to me.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "james.mckean",
"body": "Thanks\n"
}
]
}
] |
https://community.atlassian.com/t5/Bamboo-questions/What-is-the-impact-of-setting-concurrent-builds-to-1/qaq-p/2595730
| null |
{
"author": "Devendar Gangapuram",
"title": "BAMBOO's license got expired , and meanwhile we get new license, now I have to generate \"Personal Ac",
"body": "Hi team,\n\nRecently, our BAMBOO's license got expired , and meanwhile we get new license, now I have to generate \"Personal Access Token\" for a user. But when I tried to do it form the User's profile, the create new Token option is not appearing, is this due to license expiry?\n\nIf yes, Please help an alternative solution to generate the personal access token for users.\n\nThank you in advance,\n\nDev G\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello Devendar,\n\nWelcome to Atlassian community.\n\nLicense should have any restriction on generating PAT tokens, as I understand you have just replaced one license with another.\n\nwhat is the error you are getting? Can you replicate the issue and check \\<bamboo-home\\>logs\\>atlassian-bamboo.log file and see if there are any errors?\n\nRegards,\n\nShashank Kumar\n\n**\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/BAMBOO-s-license-got-expired-and-meanwhile-we-get-new-license/qaq-p/2595470
|
[
"accessibility",
"licence",
"server"
] |
{
"author": "???",
"title": "Bamboo bootstrap failed: Could not make directory/ies:",
"body": "Bamboo bootstrap failed: Could not make directory/ies\n\nAll folder permissions are set to 777 and there are no spaces in the init file. \n\nhelp\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello [???](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5403711),\n\nWelcome to Atlassian community\n\nJust to be double sure, are you installing Bamboo in Windows or Linux, looking at 777 permission I would assume it is Linux but want to be double sure.\n\nCan you also check what error you are getting in \\<bamboo-home\\>logs\\>atlassian-bamboo.log file\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "???",
"body": "hello nice to meet you \n\nI'm using it on Linux\n\nat org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:390) \\~\\[tomcat-coyote.jar:9.0.83\\] \nat org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63) \\~\\[tomcat-coyote.jar:9.0.83\\] \nat org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:928) \\~\\[tomcat-coyote.jar:9.0.83\\] \nat org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1794) \\~\\[tomcat-coyote.jar:9.0.83\\] \nat org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52) \\~\\[tomcat-coyote.jar:9.0.83\\] \nat org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) \\~\\[tomcat-util.jar:9.0.83\\] \nat org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) \\~\\[tomcat-util.jar:9.0.83\\] \nat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) \\~\\[tomcat-util.jar:9.0.83\\] \nat java.lang.Thread.run(Thread.java:829) \\~\\[?:?\\] \n2024-01-31 15:35:25,987 INFO \\[http-nio-8085-exec-4\\] \\[JohnsonFilter\\] The application is not yet setup. Redirecting request from '/favicon.ico' to '/bootstrap/selectSetupStep.action' \n2024-01-31 15:35:46,208 INFO \\[http-nio-8085-exec-7\\] \\[JohnsonFilter\\] The application is not yet setup. Redirecting request from '/start.action' to '/bootstrap/selectSetupStep.action' \n2024-01-31 15:43:05,117 INFO \\[main\\] \\[Dispatchers\\] Dispatcher org.apache.struts2.dispatcher.Dispatcher destroyed \n2024-01-31 15:43:05,127 INFO \\[main\\] \\[CompressingFilter\\] CompressingFilter is being destroyed... \n2024-01-31 15:43:05,128 INFO \\[main\\] \\[Dispatchers\\] Dispatcher org.apache.struts2.dispatcher.Dispatcher destroyed \n2024-01-31 15:43:05,217 INFO \\[main\\] \\[BambooPluginManager\\] Plugin state will no longer be persisted.\n"
},
{
"author": "Shashank Kumar",
"body": "These logs don't give full picture.\n\nThere are few things which I can think can be wrong here \n\n1. Read and Write Permissions to the user which is running Bamboo to the \\<bamboo-home\\> and \\<bamboo-install\\> directory, make sure it has read/write access and the folder and all files are owned by Bamboo user\n\n2. Insufficient space , check with df -h\n\n3. Insufficient Inodes - Check with df -i\n\nProbably I would like you to delete the folder and again and start everything from scratch and make sure permission is given beforehand.\n\nRegards,\n\nShashank\n"
}
]
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Bamboo-bootstrap-failed-Could-not-make-directory-ies/qaq-p/2593956
| null |
{
"author": "Felipe Alencar",
"title": "Bamboo not starts after stopping",
"body": "The erros is bellow: \n\n2024-01-29 13:27:57,419 FATAL \\[localhost-startStop-1\\] \\[DefaultBootstrapManager\\] Validation tests failed: \\[Task 2902 failed:, com.atlassian.bamboo.upgrade.tasks.validation.PlanKeysCorrectlyFormatted$1: incorrect CHAIN_BRANCH key 'QUIC-STE-9810000000', com.atlassian.bamboo.upgrade.tasks.validation.PlanKeysCorrectlyFormatted$1: incorrect CHAIN_BRANCH key 'QUIC-STE-9810000001'\\] \n2024-01-29 13:27:57,457 FATAL \\[localhost-startStop-1\\] \\[DefaultBootstrapManager\\] Validation tests failed: Your Bamboo instance could not start because health check failed. Contact Atlassian Support at <https://support.atlassian.com> \n2024-01-29 13:27:57,459 INFO \\[localhost-startStop-1\\] \\[lifecycle\\] Bamboo home directory: /home/bamboo/bamboo-home \n\n<br />\n\non the URL of bamboo, the messages is: \n\nYou cannot access Bamboo at present. Look at the table below to identify the reasons:\n\n| Time | Level | Type | Description | Exception |\n|---------------------|-------|-----------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------|\n| 2024-01-29 13:27:57 | fatal | bootstrap | Bamboo bootstrap failed: Your Bamboo instance could not start because health check failed. Contact Atlassian Support at [https://support.atlassian.com](https://support.atlassian.com/) |\n\n<br />\n\n<br />\n\nHow do I resolve this error? \n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello [Felipe Alencar](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5417230)\n\nWelcome to Atlassian community.\n\nThe problem which you are seeing seems to be similar to <https://jira.atlassian.com/browse/BAM-18596>, please follow the workaround as mentioned in the bug report.\n\nYou can also read <https://confluence.atlassian.com/bamkb/bamboo-fails-to-start-due-to-invalid-branch-keys-738590896.html> for alternative solution.\n\nRegards,\n\nShashank kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Bamboo-not-starts-after-stopping/qaq-p/2592072
| null |
{
"author": "Cesar Souza",
"title": "Error in Create Plan Branch",
"body": "![bamboo1.png](/t5/image/serverpage/image-id/303108i4AB2C2DF93B9CF04/image-size/large?v=v2&px=999 \"bamboo1.png\")Hi!\n\nWe have an error in the Create Plan Branch, when we click on Create, one minute pass and the following message appears: \"An unexpected error has occurred Not Found\"\n\nCan anyone help us?\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello [Cesar Souza](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5417371),\n\nWelcome to Atlassian community\n\nThere can be multiple reasons for this error, can you try to replicate this error and during the same time check **\\<bamboo-home\\>logs\\>atlassian-bamboo.log** file to see what exception is being throw?\n\nBased on the exception we can try to understand the problem and the solution\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Cesar Souza",
"body": "I'll make that and return here, tks Shashank!\n"
}
]
},
{
"author": "Felipe Alencar",
"body": "Same problem here :(\n",
"comments": null
},
{
"author": "Cesar Souza",
"body": "The problem was solved after restarting the oracle database service and the systems (bamboo and bitbucket)\n",
"comments": null
},
{
"author": "Cesar Souza",
"body": "I searching for any logs who explains that error but i don't find anything..\n",
"comments": [
{
"author": "Sharmila",
"body": "Hi Cesar,\n\nOnce you reproduce the issue, you can check the logs from this location **\\<bamboo-home\\>/logs/atlassian-bamboo.log** with the particular plan key. Below is the logline that you can try to find and see if there are any associated errors: \n\n2024-02-01 06:30:22,949 INFO \\[http-nio-8085-exec-21\\] \\[PlanCreationTemplate\\] Creating plan with key: NP-TP0 \n2024-02-01 06:30:23,007 INFO \\[http-nio-8085-exec-21\\] \\[ImmutablePlanCacheServiceImpl\\] Invalidating, plan is not in cache or is being loaded: NP-TP0 \n2024-02-01 06:30:23,026 INFO \\[http-nio-8085-exec-21\\] \\[PlanCreationTemplate\\] New Plan created with key NP-TP0 \n2024-02-01 06:30:23,027 INFO \\[http-nio-8085-exec-21\\] \\[LightweightBranchCreationServiceImpl\\] Created branch with key NP-TP0 for VCS branch null\n\nRegards, \nSharmila\n"
}
]
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Error-in-Create-Plan-Branch/qaq-p/2592218
| null |
{
"author": "Gowse shaik",
"title": "forget bamboo admin username",
"body": "i forget the admin user for login, how to know the admin user for login\n"
}
|
[
{
"author": "Eduardo Alvarenga",
"body": "Hello [@Gowse shaik](/t5/user/viewprofilepage/user-id/3481751)\n\nPlease follow the process outlined in the following KB article:\n\n* [Bamboo - Lockout recovery process](https://confluence.atlassian.com/bamboo/lockout-recovery-process-952624910.html)\n\nBest regards,\n\nEduardo Alvarenga \nAtlassian Support APAC\n\n--please don't forget to Accept the answer if the reply is helpful--\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/forget-bamboo-admin-username/qaq-p/2590990
| null |
{
"author": "Arkadiusz Drabczyk",
"title": "new commits added to Bitbucket PR do not trigger build after plan branch was deleted?",
"body": "I opened a PR on 09 Nov 2023. On that day Bamboo created plan branch and run the build plan linked with the repository. The PR is still not merged. Today I pushed more commits to the PR but the build wasn't run. Plan branch is already gone because Bamboo was configured to delete it after 30 days (the default value I think). Is it expected that when plan branch is removed but new commits are pushed to the Git branch plan branch isn't re-created and build isn't run?\n\nI worked around the issue today by removing the branch in Git and adding it again but IMO it's a wrong behavior.\n\nI'm using Atlassian Bamboo version 8.1.3 build 80110 - 17 Feb 22\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello [Arkadiusz](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5313758)\n\nYes you are right this behaviour is similar to <https://jira.atlassian.com/browse/BAM-20608>\n\nInterestingly similar bug <https://jira.atlassian.com/browse/BAM-12161> was raised and fixed in Bamboo 6.10 but seems it's not working on latest versions.\n\nI'll try to check internally within Bamboo product team to see if the fix can be expedited.\n\nRegards,\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
},
{
"author": "Arkadiusz Drabczyk",
"body": "It's yet another bug in Bamboo <https://jira.atlassian.com/browse/BAM-20608>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/new-commits-added-to-Bitbucket-PR-do-not-trigger-build-after/qaq-p/2590375
|
[
"bitbucket",
"branch"
] |
{
"author": "Dan Brewerton",
"title": "How can one pull build plans for all projects in Bamboo?",
"body": "Greetings everyone, here's what I am trying to do. I have an API call that pulls all project keys from the Bamboo system. I have another API call that will pull relevant build information by project key. What I'm wanting to do is pull build details for all projects in my bamboo instance. Has anyone done this before? If so, how did you pull it off? So, here are the two api queries I have. \n\nList all projects \n(server)/rest/api/latest/project?max-result=160 \n\nBuild Details for project \n/rest/api/latest/project/{projectKey}/specs\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello Dan,\n\nWelcome to Atlassian community.\n\nYou can use the below REST API to view the plan details for all the plans in Bamboo\n\n```\ncurl --request GET \\ --url 'http://{baseurl}/rest/api/latest/plan' \\ --header 'Accept: application/json'\n```\n\nPossible expand parameters:\n\n* plans - list of plans\n\n* plans.plan - list of plans with plan details\n\n* plans.plan.actions - list of plans with actions details\n\nRefer <https://developer.atlassian.com/server/bamboo/rest/api-group-api/#api-api-latest-plan-get> for more details\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/How-can-one-pull-build-plans-for-all-projects-in-Bamboo/qaq-p/2589548
|
[
"api",
"postman"
] |
{
"author": "Giridhar Reddy Marri",
"title": "Looking to cleanup artifacts on the Bamboo server",
"body": "Hi,\n\nWe are looking to perform cleanup activity on our Bamboo server. However, as we have multiple teams/projects working we are unable to identify which plan belongs to which project as we only have plan-ids on the server. Also we dont have access to the database as it is managed by another team.\n\nCan someone please provide me with a query that we can send to the DB team. The query should provide a mapping between plan-id, plan-names, artifacts, and also date of creation to retrieve the required data. This will help us identify the plan names and artifacts that we can delete.\n\nOr else please let us know if there is any alternate way of doing this from the User Interface.\n\nThanks,\n\nGiridhar\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello Giridhar,\n\nWelcome to Atlassian community.\n\nYou can refer this page <https://confluence.atlassian.com/bamkb/disk-space-hotspots-and-cleanup-best-practices-in-bamboo-1079351744.html> which contains all the queries which you are looking for.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Looking-to-cleanup-artifacts-on-the-Bamboo-server/qaq-p/2589153
| null |
{
"author": "Daring Bah Agwe Mbarika",
"title": "Bamboo Remote Agent Unable to Execute Powershell Due to Incorrect PATH Resolution",
"body": "d\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello Daring,\n\nWelcome to Atlassian community.\n\nI am not sure on what error you are getting, can you please elaborate and give some screenshot to better understand the problem.\n\nMeanwhile you can refer this <https://confluence.atlassian.com/bamkb/powershell-is-not-recognized-as-an-internal-or-external-command-1095246216.html> page which talks about similar problem and it's solution.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Bamboo-Remote-Agent-Unable-to-Execute-Powershell-Due-to/qaq-p/2588483
|
[
"bamboo-administration",
"bamboo-app",
"bamboo-development",
"continuous-delivery"
] |
{
"author": "velu",
"title": "In bamboo, if i validate YAML it shows some error?",
"body": "I am attached this screenshot![Screenshot 2024-01-24 132429.png](https://community.atlassian.com/t5/image/serverpage/image-id/302177iD89DEE5B49A4C674/image-size/large?v=v2&px=999 \"Screenshot 2024-01-24 132429.png\")\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello Velu,\n\nWelcome to Atlassian community\n\nAre you using any proxy to access your Bamboo URL, if yes you need to add below parameters in server.xml file\n\n`secure``=``\"true\"` \n` ``scheme``=``\"https\"` \n` ``proxyName``=``\"`[p](http://proxy-bamboo.com/)`roxyurl\"` \n` ``proxyPort``=``\"443\"``>`\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "velu",
"body": "If i validate yaml in bamboo ui this error thrown?\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Velu,\n\nCan you check if **\\<bamboo-install\\>conf\\>server.xml**file contains the below parameters\n\n secure=\"true\"\n scheme=\"https\"\n proxyName=\"http://proxy-bamboo.com/roxyurl\"\n proxyPort=\"443\"> \n\nYou'll need to replace your proxy URL above, read more about it at <https://confluence.atlassian.com/kb/cross-site-request-forgery-csrf-protection-changes-in-atlassian-rest-779294918.html>\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n"
},
{
"author": "velu",
"body": "In this parameter ,proxy url what can i put in this?\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Velu,\n\nThis should be the Bamboo URL which you are using to access Bamboo.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n"
}
]
}
] |
https://community.atlassian.com/t5/Bamboo-questions/In-bamboo-if-i-validate-YAML-it-shows-some-error/qaq-p/2587725
| null |
{
"author": "Gowse shaik",
"title": "Bamboo with sql server database configuration stuck",
"body": "while doing the database configuration with ms sql server in clean setup, it stuck with\n\n\"Please wait while Bamboo sets up your database\" from GUI\nin server logs \"\\[DefaultSetupPersister\\] Current setup step: setupSelectImport\"\ndo i need to refresh the webpage ? {#toc-hId--406842604}\n--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------\n"
}
|
[
{
"author": "Gowse shaik",
"body": "the installation is fine without any issues, i have to refresh the browser.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Bamboo-with-sql-server-database-configuration-stuck/qaq-p/2587721
| null |
{
"author": "velu",
"title": "how to upload YAML ?",
"body": "In bamboo, I have YAML in bitbucket cloud and git ,if i connect to the repository and it will throw error like \"XSRF and it not a valid JSON \" ,how can i resolve this?\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hi Velu,\n\nWelcome to Atlassian community.\n\nIf I understand correctly while connecting to Bitbucket cloud repository in Bamboo you are seeing \"XSRF and it not a valid JSON \" exception.\n\nCan you attach a screenshot of the error here please?\n\nRegards,\n\nShashank Kumar\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/how-to-upload-YAML/qaq-p/2587639
| null |
{
"author": "gavin.langford",
"title": "Adding User error",
"body": "We have enough licenses but when adding a user I get the erorr message:\n\n\"new user email address\" could not be invited\n\nWhy not?\n\nThanks\n"
}
|
[
{
"author": "Ste Wright",
"body": "Hi [@gavin.langford](/t5/user/viewprofilepage/user-id/3530189)\n\nIs this definitely related to Statuspage? Or another product (like Jira)?\n\nPotentially, it could be linked to an error other users are seeing in Free instances, where it reports there are no available licenses even though there are.\n\nCheck out [this question](https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508), and let us know if it seems related.\n\n---\n\nAlternatively you can contact Atlassian Support for other issues (if Jesse's suggestions aren't working); contact them here: <https://support.atlassian.com/contact/#/>\n\nSte\n",
"comments": null
},
{
"author": "Jesse Klein",
"body": "Hi Gavin,\n\nThanks for reaching out to the community! There can be a few reasons an email can't be added but one common reason is that they were invited previously and never confirmed their email. If you're an admin, I recommend going to admin.atlassian.com and finding this user on your site. If they already exist, then you may need to resend the confirmation email. You may also need to [approve the user](https://support.atlassian.com/user-management/docs/approve-or-deny-product-access-requests/).\n\nIf the user does not exist on your site, I recommend opening a support ticket at support.atlassian.com so we can take a look at the specific email and help further! Hopefully, that helps!\n\nRegards, \nJesse\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Adding-User-error/qaq-p/2653940
| null |
{
"author": "CN_CoreSteb",
"title": "Can not login Statuspage",
"body": "Hi everyone,As a Chinese user, when I try to log in, I get redirected multiple times and eventually end up on the statuspage where my uploaded image is displayed.\n\nCreate a statuspage product is right,but can not turn to the panel\n\nI have also try to use some vpn product,but usually, the web page gets stuck in infinite redirects.\n\nps: i tryed hokong japan us\n\nA great product, but I am currently unable to use it. :(\n\n![92d8d4851cb5d652a4848666915aa09e.png](https://community.atlassian.com/t5/image/serverpage/image-id/313591iE4DE3C6DC74D988F/image-size/large?v=v2&px=999 \"92d8d4851cb5d652a4848666915aa09e.png\")\n"
}
|
[
{
"author": "Jesse Klein",
"body": "Hello there,\n\nThis is Jesse from the Statuspage support team. Welcome to the community and thanks for the question. As far as I am aware, Atlassian doesn't have any specific restrictions on China.\n\nYou mentioned being brought to this error page after redirecting multiple times. If you look in the dev tools of your browser, you should be able to see how it is redirecting. That might give some insight into how things are being redirected.\n\nFor VPNs, I would expect that they would work, however, with the active filtering done in China, I can see a possibility of VPNs not working as intended. You might want to consider another VPN to see if that helps.\n\nBesides that, if you're able to grab a HAR file, feel free to submit a ticket in support.atlassian.com and we can at least see if it there is any information we can gather about how you're being redirected.\n\nRegards, \nJesse\n",
"comments": [
{
"author": "CN_CoreSteb",
"body": "Hi, looks like the problem has been solved, it was an funny issue. Based on your reply, I tried disabling my AdGuard and it worked!\n\nFinally, thank you for your time and effort!\n"
}
]
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Can-not-login-Statuspage/qaq-p/2647787
|
[
"cloud",
"statuspage-cloud"
] |
{
"author": "Constantin Eiling",
"title": "How to set component and component group position by API",
"body": "I have already learned from another post and the documentation that it is still not possible to define the position of the components and component groups via API. However, this is an important function for us to be able to use the product efficiently. Unfortunately, manual positioning via the UI is not really an option for us in the long term. Hence the question if Atlassian is planning to add this function in the near future. Or is there already an undocumented way to define the position via the API?\n\nMany thanks in advance\n"
}
|
[
{
"author": "Shashwat Khare",
"body": "Hello [@Constantin Eiling](/t5/user/viewprofilepage/user-id/5458590) , \n\nI'm Shashwat from the Statuspage team and here to help! :) \n\nYes, please note that we have an ongoing feature request as - **STATUS-311** \n\nUnfortunately, these feature requests are not yet public and you can contact us via [this link](https://support.atlassian.com/) to get an update. \n\nBest, \nShashwat\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/How-to-set-component-and-component-group-position-by-API/qaq-p/2647440
|
[
"cloud",
"statuspage-cloud"
] |
{
"author": "Dudi Glasswien",
"title": "is there a way to customize the Subscribe form?",
"body": "Hello,\n\nMy case is that we have customers from different regions (EASTUS, EMEA, APAC..).\n\nCurrently, the only option for customers is to subscribe by email only,\n\nWe would like to have the option to send a notification only to those in the region and not to all customers, from the backend portal, we can not identify which customers belong to which region (we only get their emails).\n\nCan you advise how you would implement such a demand?\n\nThanks\n"
}
|
[
{
"author": "John M",
"body": "Hi [@Dudi Glasswien](/t5/user/viewprofilepage/user-id/5457125) ,\n\nIf you allow users to [subscribe to individual components](https://support.atlassian.com/statuspage/docs/enable-component-subscriptions/), that would allow you to set up a unique component for each region (EASTUS, EMEA, APAC..) and then the user could subscribe to components for only their region.\n",
"comments": [
{
"author": "Dudi Glasswien",
"body": "Thanks, John, I've tried to create a component for a group, but I still could not find on the status page the option to subscribe to a specific component (the subscribe button opened the same form with an input to add email only).\n\nAm I missing anything?\n\nThanks again\n"
},
{
"author": "John M",
"body": "Hi [@Dudi Glasswien](/t5/user/viewprofilepage/user-id/5457125) ,\n\nAfter you enter the email, you'll be given an option to select the individual components for that user.\n"
}
]
}
] |
https://community.atlassian.com/t5/Statuspage-questions/is-there-a-way-to-customize-the-Subscribe-form/qaq-p/2646009
|
[
"cloud",
"statuspage-cloud"
] |
{
"author": "Daniel Bj?rk",
"title": "All email subscribers don't get all emails on incidents and their updates",
"body": "Hi.\n\n<br />\n\nWe are using a private page to spread info internally on incidents and their updates. When testing last week we noticed that several users did not receive all email about the incidents and their updates. All users are withing the company using the same email server. All users are subscribed to the same components (all).\n\nHas anyone else experienced this? \nWhat could be wrong?\n\nThanks in advance.\n"
}
|
[
{
"author": "Kevin Paulovkin",
"body": "Are the Subscribers that did not receive email notifications \"Confirmed\"? In the backend under Subscribers, if it says \"This subscriber hasn't confirmed their subscription yet.\" then they will not receive any notifications.\n",
"comments": [
{
"author": "Daniel Bj?rk",
"body": "Hi Kevin. Yes, the users were confirmed before the tests (verified in the admin page) and subscribed to the same components as all other friendly users. :(\n"
}
]
}
] |
https://community.atlassian.com/t5/Statuspage-questions/All-email-subscribers-don-t-get-all-emails-on-incidents-and/qaq-p/2643496
|
[
"cloud",
"statuspage-cloud"
] |
{
"author": "Chhaya Patil (C)",
"title": "Does the feature to set X-Frame-Options in HTTP response headers is added?",
"body": "To follow up <https://community.atlassian.com/t5/Statuspage-questions/X-Frame-Options-and-CSP-HTTP-Headers/qaq-p/2335218>. If our public status page is tested against clickjacking it results vulnerable to this kind of attack, due to the lack of X-Frame-Options and CSP HTTP headers. Is there a way to set X-Frame-Options and CSP in HTTP response headers?\n\nDo we have this feature added?\n"
}
|
[
{
"author": "Jessie Turpin",
"body": "Hey Chhaya! I just checked the feature request, STATUS-96, and it hasn't been released yet. The engineering team is still gathering interest, and I've marked your question here as interested in seeing the feature implemented.\n\nFeel free to reach out via support.atlassian.com if you want more information or have other questions.\n\nThanks,\n\nJessie\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Does-the-feature-to-set-X-Frame-Options-in-HTTP-response-headers/qaq-p/2640620
|
[
"cloud",
"statuspage-cloud"
] |
{
"author": "giohana_nathalie.consueto_velasquez",
"title": "Is there a way to remove a component initially indicated as affected in a closed incident?",
"body": "By mistake a component has been added to an incident that has already been closed.\n\nWe have already modified the component downtime but it doesn't allow us to remove it from the incident.\n"
}
|
[
{
"author": "Alan Violada",
"body": "Hey Giohana, Alan from the Statuspage Support team here.\n\nWhile it is currently not possible to remove affected components from incident history, we do have an open Feature Request that is being reviewed by our engineering team regarding implementing such options.\n\nI have added this ticket to that request, and as Statuspage feature requests are currently for internal access only, If you ever need to reference the request to ask about its progress, the ID is **STATUS-626**.\n\nI would recommend keeping an eye out on our community page for any news about feature updates: <https://community.atlassian.com/t5/Statuspage/ct-p/statuspage>\n\nIn the below link you can read about our feature implementation policy if you like: <https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>\n\nLet me know if you have any questions, or anything else we can try to assist with!\n\nRegards,?\n\nAlan Violada\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Is-there-a-way-to-remove-a-component-initially-indicated-as/qaq-p/2640522
|
[
"cloud",
"statuspage-cloud"
] |
{
"author": "julien",
"title": "Adding third-party component using API",
"body": "Hi,\n\nI would like to know if there is a way to add an third-party component (like AWS RDS eu-west\\*1) using API and/or IAC (terraform).\n\nI could not find any ID to specify an existing component in the API doc\n\nThanks\n"
}
|
[
{
"author": "Jesse Klein",
"body": "Hi Julien,\n\nThis is Jesse from the Statuspage support team. Thanks for reaching out to the community with your question about third-party components and the API.\n\nThere is no endpoint to subscribe to these third-party components. When you add one of these components within the application, it creates the component with its own unique Component ID. This needs to be setup manually.\n\nI hope this information was helpful in clarifying how they are added.\n\nRegards, \nJesse\n",
"comments": [
{
"author": "julien",
"body": "That's unfortunate but thanks for the answer.\n"
}
]
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Adding-third-party-component-using-API/qaq-p/2639020
|
[
"cloud",
"statuspage-cloud"
] |
{
"author": "julien",
"title": "Update statuspage component without creating an incident",
"body": "Hi,\n\nFollowing the documentation and several KB articles I've created an integration between Opsgenie and Statuspage.\n\nWhen alertmanager send an alert to opsgenie (I have a rule to apply tags) it is forwarded to statuspag, create an incident and update the component status.\n\nIt all works fine.\n\nHowever, I would like to **only** update the component without creating a public facing incident on statuspage. Sometime those incident can stay in opsgenie to be taken by the team and only the component status would be communicated to customers.\n\nThanks\n"
}
|
[
{
"author": "Patrick Tripodi",
"body": "Hi Julien, \n\nYou could simply use the Components automation to trigger an email which will just update the components status without creating a Statuspage incident. \n\nThis can be still from Opsgenie that triggers the email event. \n\nFor reference: \n<https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Update-statuspage-component-without-creating-an-incident/qaq-p/2638826
|
[
"cloud",
"opsgenie"
] |
{
"author": "Samira Wijesoma",
"title": "How do you integrate datadog SLOs with statuspage",
"body": "Hey Team,\n\nDoes anyone know how [Telesign](https://status.telesign.com/) status page integrated what seems to be Datadog SLOs?\n\nThese don't look to be a Datadog Metric integration. ![datadog slo.png](/t5/image/serverpage/image-id/311747i0030DB8CF6AE0EC8/image-size/large?v=v2&px=999 \"datadog slo.png\")\n"
}
|
[
{
"author": "Jesse Klein",
"body": "Hello Samira,\n\nThanks for reaching out to the community about the system metrics that Telesign is using. This appears to be something custom. The standard system metric functionality within Statuspage only allows for one graph to be shown per metric so they might have used the API to bring in the data and then used custom HTML, CSS, and JS to manipulate it to look like that. Inspecting their page shows a lot of custom code so this would be my best guess. Hopefully, that adds some context to why their page looks like that.\n\nRegards, \nJesse\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/How-do-you-integrate-datadog-SLOs-with-statuspage/qaq-p/2638449
|
[
"cloud",
"statuspage-cloud"
] |
{
"author": "B_J Ong",
"title": "Change content of SMS notification",
"body": "Is there a way for editing the content of SMS notification and also the clickable URL/Domain name? \n\n![Screenshot 2024-03-13 145403.png](/t5/image/serverpage/image-id/311717i3E9F51A8FD8383DD/image-size/large?v=v2&px=999 \"Screenshot 2024-03-13 145403.png\")\n"
}
|
[
{
"author": "Tejaswi G",
"body": "Hi [@B_J Ong](/t5/user/viewprofilepage/user-id/5451386)\n\nThank you for reaching the Statuspage community.\n\nWe understand that you wish to edit the content of the subscriber SMS notification sent out to your subscribers.\n\nUnfortunately, as per the current design of the Statuspage, we can't edit the content of the SMS notification. However, we have logged a Feature Request STATUS-511 for this request.\n\nWe recommend you keep an eye on the Statuspage Community for any announcements on this FR.\n\nKind Regards,\n\nTejaswi\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Change-content-of-SMS-notification/qaq-p/2638322
| null |
{
"author": "Laura Powell",
"title": "View what users have logged in",
"body": "We imported a list of users for groups on our page and want to see which of those users have logged in. Is that possible anywhere?\n"
}
|
[
{
"author": "COLORADO",
"body": "To check which users from an imported list have logged in, you would typically need access to the user management or analytics features of your platform. Here's a general approach: [https://www.bing.com/search?form=SKPBOT\\&q=Access%20User%20Management](https://www.bing.com/search?form=SKPBOT&q=Access%20User%20Management): Go to the user management section of your platform's admin panel.[https://www.bing.com/search?form=SKPBOT\\&q=Review%20Login%20Records](https://www.bing.com/search?form=SKPBOT&q=Review%20Login%20Records): Look for a feature that shows user login activity. This might be under 'Analytics', 'User Activity', or 'Login History'.[https://www.bing.com/search?form=SKPBOT\\&q=Filter%20by%20User%20List](https://www.bing.com/search?form=SKPBOT&q=Filter%20by%20User%20List): If possible, apply a filter to only show the login activity of the users from your imported list. If your platform doesn't provide this functionality natively, you might need to use a custom script or query your database directly, if you have the necessary permissions and technical know-how. Remember to respect privacy and data protection regulations when handling user data. If you're unsure how to proceed or need more specific guidance, you might want to consult with your platform's support team or a technical specialist.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/View-what-users-have-logged-in/qaq-p/2638011
| null |
{
"author": "Andy Brooks",
"title": "How to get around GraphQL error when creating Datadog sourced metric?",
"body": "I am following <https://support.atlassian.com/statuspage/docs/add-a-datadog-metric/> and have been unable to have success with the \"Add a Datadog metric to Statuspage\" steps. I have tried with many different JSON payloads from the metrics but I am consistently receiving a generic error stating \"GraphQL error: Unknown error.\"\n\nI tried inspecting the network activity in my browser but have found no insight there. I can also see both my API and Application keys are getting used in Datadog during these attempts. I have set my Application key for read rights to metrics and synthetics with the expectation that this would satisfy the need from Statuspage.\n\nI also have a Pingdom integration which I was able to create a metric with and publish without issue.\n"
}
|
[
{
"author": "Andy Brooks",
"body": "Anyone looking here, I found my answer a bit further down the line in this community <https://community.atlassian.com/t5/Statuspage-questions/Issue-to-add-a-datadog-metric/qaq-p/2258798#U2637685> Thanks to [@Thys De Bruyn](/t5/user/viewprofilepage/user-id/2870685)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/How-to-get-around-GraphQL-error-when-creating-Datadog-sourced/qaq-p/2636584
|
[
"datadog"
] |
{
"author": "Carlos E Velez",
"title": "Statuspage.io - is there a way to enable subscriber only via API?",
"body": "I see where I can turn on subscribers for a page. That is straightforward. However, is there a way that a page can have the ability to have subscribers \"enabled\" but the creation of a subscriber to be added only via the API? \n\nThe outcome would allow API-created subscribers but not allow a subscriber to self-subscribe to the page via the web UI.\n"
}
|
[
{
"author": "Egor",
"body": "Hey Carlos, \n\nThanks for reaching out to Atlassian Community! \n\nThere is actually a way to remove the subscribe button but it requires the use of custom code. We have some examples of how you can do that with the customizations cookbook: <https://help.statuspage.io/help/customizations-cookbook>\n\nWhile this may remove the button from view, savvy folks will still be able to see on the backend that the subscribe function still exists so there is not a 100% sure way to prevent this but this definitely will limit the number of users being able to subscribe.\n\nPlease let me know if you have any other questions regarding this.\n\nI hope that you have a great day.\n\nBest Regards, \nEgor\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Statuspage-io-is-there-a-way-to-enable-subscriber-only-via-API/qaq-p/2635105
| null |
{
"author": "Roltair",
"title": "Alternative email automation method",
"body": "The monitoring software I am using makes it difficult to have a per service notification email. \nIs it possible to put the component address or ID into the subject of the email instead of the actual \"To Email\" address?\n"
}
|
[
{
"author": "Scott Jones",
"body": "No\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Alternative-email-automation-method/qaq-p/2635320
|
[
"cloud",
"statuspage-cloud"
] |
{
"author": "Michi Moshkovitz",
"title": "Can a single status page allow general publc access and audience specific?",
"body": "Hi\n\nI need public general access AND audience specific for some of the components. It there an option to do that on the audience specific page type?\n\nThanks\n"
}
|
[
{
"author": "Alan Violada",
"body": "Hey Michi, Alan from the Statuspage Support team here.\n\nAudience-specific pages by default require all users to authenticate to access the page and see the components/incidents, and there is currently no way to circumvent this.\n\nWith the above in mind, to achieve your use case you would likely need two separate pages - One public, and one audience-specific.\n\nCheers,\n\nAlan\n",
"comments": [
{
"author": "Michi Moshkovitz",
"body": "Thanks Alan.\n\nWhat if we showed the public website somehow inside the audience specific one?\n"
},
{
"author": "Alan Violada",
"body": "Hey Michi,\n\nThat would depend on what you are trying to achieve - Do you want some components to only be accessible to users within certain audience groups, while other components to be accessible to anyone with no authentication or access required?\n\nYou might be able to show data from one page inside another page using some combination of custom code and/or the APIs:\n\n[Use custom HTML on a status page](https://support.atlassian.com/statuspage/docs/use-custom-html-on-a-status-page/)\n\n[What are the different APIs under Statuspage?](https://support.atlassian.com/statuspage/docs/what-are-the-different-apis-under-statuspage/)\n\nAnother functionality worth taking a look at is the Status Embed:\n\n[What is Status embed?](https://support.atlassian.com/statuspage/docs/what-is-status-embed/)\n\nCheers,\n\nAlan\n"
},
{
"author": "Michi Moshkovitz",
"body": "Thanks. Unfortunately not super helpful...\n\nIs this on the roadmap? Allowing both types in one?\n\nJust to clarify. Support I have 3 components:\n\n1. platform availability \n2. customer-x integration \n3. customer-t integration\n\nI want 1 to be accessed by the public unauthenticated access \n1+2 to be accessed by customer-x rep in an authenticated access \n1+3 to be accessed by customer-y rep in an authenticated access\n"
},
{
"author": "Alan Violada",
"body": "Hey Michi,\n\nWhile there is no ETA for this being developed, we do have an open Feature Request that is being reviewed by our engineering team regarding the implementation of hybrid pages like you mentioned.\n\nI have added this topic to that request, and as Statuspage feature requests are currently for internal access only, If you ever need to reference the request to ask about its progress, the ID is **STATUS-296**.\n\nI would recommend keeping an eye out on our community page for any news about feature updates: <https://community.atlassian.com/t5/Statuspage/ct-p/statuspage>\n\nIn the below link you can read about our feature implementation policy if you like: <https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html>\n\nLet me know if you have any questions, or anything else we can try to assist with!\n\nRegards,?\n\nAlan\n"
}
]
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Can-a-single-status-page-allow-general-publc-access-and-audience/qaq-p/2628074
|
[
"audience"
] |
{
"author": "cparker",
"title": "Skip Confirmation Notification option no longer honored on API and CSV imports",
"body": "We regularly add all new employees to our statuspage notifications so that their work issued email address receives notification of outages. our January import worked normally but the one I tried today ignored the flag for skip confirmation. Is there any way to have it still be allowed for everyone under a domain? Most new employees are going to ignore the opt-in email and then be lost when there's an outage occurring. \n\nThe only official documentation I've seen is a [one line mention](https://support.atlassian.com/statuspage/docs/import-subscribers-via-csv/) that this is no longer supported, is there anything else I can look with more context? This breaks Statuspage for our organization.\n"
}
|
[
{
"author": "Abraham Musalem",
"body": "Heya [@cparker](/t5/user/viewprofilepage/user-id/5016625) , \n\nThanks for reaching out! We've currently disabled this feature due to some constant spam attempts. We can make an exception for you, just submit a ticket with us via support.atlassian.com so we can take care of you. \n\nCheers, \nAbraham, Statuspage support\n",
"comments": null
},
{
"author": "Aaron Jorgensen",
"body": "This is also an issue for us, and the clients are saying that the confirmation email does not contain a link or button.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Skip-Confirmation-Notification-option-no-longer-honored-on-API/qaq-p/2622850
| null |
{
"author": "Daniel Pacner",
"title": "Can I choose who is e-mail notification sent to?",
"body": "Hello,\n\nI am looking for a status page for my company, which would allow us to put a incident or maintenance on status page and then choose which e-mail subscribers will get the notification and who will not. We have some partners who need to be notified about every incident and we have plenty of those, who we ussually dont notify.\n\nAnd if Atlassian status page cannot do this, is there any status page that can?\n\nI hope this is understandable and I thank you for your answers in advance.\n"
}
|
[
{
"author": "Nikola Perisic",
"body": "Welcome to the community [@Daniel Pacner](/t5/user/viewprofilepage/user-id/5439658) !\n\nAs an admin, you have the option to add the Subscribers to the Statuspage, meaning that those who are not added as subscribers they won't receive the notifications.\n",
"comments": [
{
"author": "Daniel Pacner",
"body": "Thank you but the point is to choose which subscribers will recieve the e-mail notification based on the situation. In some situations we want to notify every subscriber, in other situations we only want to notify some of them.\n"
}
]
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Can-I-choose-who-is-e-mail-notification-sent-to/qaq-p/2622251
|
[
"cloud",
"statuspage-cloud"
] |
{
"author": "Tom Hilzer",
"title": "Why can I not see an SMS Subscriber, but when I try to add it, it says it's already there?",
"body": "I am trying to remove and re-add a SMS Statuspage subscriber. The phone number does not show up in the GUI or if I do an API call, but when I try to add it, it says it's already added. Is there a way to clear this phone number out so that I can add it back in?\n\nThanks\n"
}
|
[
{
"author": "Abraham Musalem",
"body": "Hey [@Tom Hilzer](/t5/user/viewprofilepage/user-id/4819822) , \n\nThanks for reaching out to Community. Can you submit a ticket via support.atlassian.com so we can help you out? We'll need the email of the subscriber so we can clear it out from our end. \n\nCheers, \nAbraham , Statuspage Support\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Why-can-I-not-see-an-SMS-Subscriber-but-when-I-try-to-add-it-it/qaq-p/2621263
| null |
{
"author": "Liam Baker",
"title": "Can you remove 'View x previous incident updates' from the bottom of incident emails?",
"body": "Is there a way in which we can remove (or at least hide) the link that directs a user to the previous incident updates at the bottom of emails (as below)? \n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/308718i0E80E5D77727E0DE/image-size/large?v=v2&px=999 \"image.png\") \nWe keep our statuspages as private, but have a wider group that needs to be informed of incidents. We do not want to provide them access to the statuspage itself, however this link directs them to the statuspage URL.\n"
}
|
[
{
"author": "Jesse Klein",
"body": "Hi Liam,\n\nThis is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about wanting to remove the previous incident updates from emails. There is no way to edit emails other than adding a footer. My only thought as an alternative would be to use something like a webhook subscription that then triggers out your own emails that can inform customers. This would likely involve some scripting to make it happen but then you can send the emails out in any way you wanted while using Statuspage to still trigger the incident communication.\n\nI know we have a feature request to have more functionality for email customization and will add this ticket to that request. Please note, that feature requests are not currently public so there is not a ticket number I can give. I hope you have a great day!\n\nRegards, \nJesse\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Can-you-remove-View-x-previous-incident-updates-from-the-bottom/qaq-p/2621280
|
[
"cloud",
"statuspage-cloud"
] |
{
"author": "Terry Medearis",
"title": "Will a page URL be the custom domain URL when a page goes public?",
"body": "I have a trial instance of Statuspage. I will use hypothetical domain names to explain my question. Suppose I have a trial instance of Statuspage at:\n\n<https://name.statuspage.io>\n\nI want to use a custom domain of, hypothetically,\n\n<https://status.mydomain.com>\n\nI have it all set up, I believe. When I go to <https://status.mydomain.com>, I get redirected to my page at <https://name.statuspage.io>\n\nThe content is all good. The redirection is working, but I do not want the page to appear to be <https://name.statuspage.io>. I want it to appear to be <https://status.mydomain.com>.\n\n**Will this happen when I pay for my subscription and transition the page to public?**\n"
}
|
[
{
"author": "Alex Koxaras _Relational_",
"body": "Hi [@Terry Medearis](/t5/user/viewprofilepage/user-id/4137520)\n\nAs it is clearly stated on the page setup \"Upgrade to use a custom domain\"\n\n![upgrade.png](https://community.atlassian.com/t5/image/serverpage/image-id/308495i453DF90F74C89C81/image-size/large?v=v2&px=999 \"upgrade.png\")So when you will upgrade it, you can set up your own domain.\n",
"comments": [
{
"author": "Terry Medearis",
"body": "Thank you.\n"
}
]
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Will-a-page-URL-be-the-custom-domain-URL-when-a-page-goes-public/qaq-p/2619538
| null |
{
"author": "Jesse",
"title": "Child Components affect on Parents Uptime",
"body": "Hello Everyone \n\nCurrently we have a Main Site \"Parent\" Component that comprises of many \"Child\" components, each child has the Uptime Percentage system enabled. \n\nWe have noticed that the Child components uptime can affect the parents uptime in testing, this makes logical sense but our use case is a little more complex. Our child components are not directly related to the Parent. \n\nIs there any way we can keep the uptime of the child components but do not certain components affect it's Parent site component ? \n\nKind Regards\n"
}
|
[
{
"author": "Kevin Paulovkin",
"body": "If you don't want a Component to affect the overall Component Group uptime percentage, you would have to disable \"Display Uptime\" for that component.\n\nOther option is to create a separate Component Group or not assign the Component to any group at all.\n\nAnother idea is Atlassian does not recognize \"Degraded performance\" and \"under maintenance\" states as downtime (<https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/>) so if you report all Incidents under the component as \"Degraded performance\", your overall uptime metric for the component will always show as 100%. Although I suppose that would still throw off the overall uptime calculated for the component group.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Child-Components-affect-on-Parents-Uptime/qaq-p/2617883
|
[
"cloud"
] |
{
"author": "Prathamesh Anil More",
"title": "Status Page - Grafana Integration",
"body": "Hello Team,\n\nIs there any scope to integrate Grafana with the Status Page?\n"
}
|
[
{
"author": "Nikola Perisic",
"body": "Welcome to the community [@Prathamesh Anil More](/t5/user/viewprofilepage/user-id/5420412) !\n\nSadly, Statuspage is not supporting Grafana. These are the products that are supported by Statuspage:\n\n* Intercom\n* Jira Software\n* Jira Service Management\n* Microsoft Teams\n* Opsgenie\n* PagerDuty\n* Slack\n* Twitter\n* xMatters\n* Zendesk\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Status-Page-Grafana-Integration/qaq-p/2616928
|
[
"cloud"
] |
{
"author": "Carla Tavares",
"title": "Is possible to edit the display name of <[email protected]> email address?",
"body": "I understand that the email can be customised, however, I don't wish to change it.\n\nAll I need, if possible, is to change the display name;\n\nFrom: [email protected] \\<[email protected]\\>\n\nTo: Incident Team Comms \\<[email protected]\\> (for example)\n\nCould someone kindly guide me and help understand if it is possible?\n\nThank you in advance!\n"
}
|
[
{
"author": "Kevin Paulovkin",
"body": "I don't believe that's possible - However, you can set the \"Send from email\" and \"Reply to email\" to point to your own custom email address (Your Page \\> Customize page and emails).\n\n[Custom email addresses](https://support.atlassian.com/statuspage/docs/customize-email-notifications/#:~:text=320x100%20and%20640x200.-,Custom%20email%20addresses,-Updating%20the%20From)\n\n[Configure your DNS](https://support.atlassian.com/statuspage/docs/configure-your-dns/)\n\n![Custom Emails.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/307838iD49262902829759D/image-size/large?v=v2&px=999 \"Custom Emails.PNG\")\n",
"comments": [
{
"author": "Carla Tavares",
"body": "Thanks, Kevin! Loved the quick help :)\n\nFound that option but I haven't tried it because I want to keep the noreply email address from Statuspage. I only wanted to change the name it displays in the mailbox. I'm loosing hopes it can be done to be honest.\n"
}
]
},
{
"author": "Carla Tavares",
"body": "Thanks, Kevin! Loved the quick help :)\n\nFound that option but I haven't tried it because I want to keep the noreply email address from statuspage. I only want to change the name it displays in the mailbox.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Statuspage-questions/Is-possible-to-edit-the-display-name-of-lt-noreply-statuspage-io/qaq-p/2616421
|
[
"cloud",
"email"
] |
{
"author": "Nezi Dias",
"title": "New Relic automation - Major / Partial / Operational component updates",
"body": "Hello:\n\nI am using New Relic's Workflow notifications to send alerts using the Status Page component email and have appended '+partial_outage' to the email address. This is to report when my service experiences a partial outage instead of a Major outage.\n\nHow do I get it to switch back to operational when the alert is resolved in New Relic? I see the following message under the automation log, \"Ignored automated component status update; the component was already in status: 'Partial Outage.'\n\nAny help is greatly appreciated.\n\nThank you!\n"
}
|
[
{
"author": "Shashwat Khare",
"body": "Hello [@Nezi Dias](/t5/user/viewprofilepage/user-id/4281409) , \n\nPlease note that when you append \"+[partial_outage\" or \"+degraded_performance](https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/)\" to a component's automation email address, it overrides the \"UP\" command in subject lines which is used to make it back to Operational. \n\nTo set it back to Operational, please use the unaltered automation email for the component. \n\nI hope this helps resolve your concern, please check and let us know. \n\nBest, \nShashwat\n",
"comments": [
{
"author": "Nezi Dias",
"body": "[@Shashwat Khare](/t5/user/viewprofilepage/user-id/5070894) Thank you for your response and suggestion.\n\nI think this might be a bit tricky since we use New Relic's alerting automation. I want to track the health of my services for slow response times or high throughput. \n\nOnce the alert is resolved, it notifies the same channel, but I don't think there is a way for it to remove the manually appended words, '+partial_outage\" and replace them with \"UP.\" \n\nPlease let me know if there are other suggestions to resolve my issue besides manually updating it. \n\nThanks, \nNezi\n"
},
{
"author": "Shashwat Khare",
"body": "Hello [@Nezi Dias](/t5/user/viewprofilepage/user-id/4281409) , \n\n<br />\n\nPlease note that the UP keyword should be present in the email subject of the notification being sent from New Relic to set the component back to operational and not the sender email ID. \n\nWe unfortunately don't have an alternate option for this. \n\nMay I know if you're unable to remove the appended '+partial_outage' of the email address from the New Relic component automation as below? \n \n\nBest, \nShashwat \n"
},
{
"author": "Nezi Dias",
"body": "Hi [@Shashwat Khare](/t5/user/viewprofilepage/user-id/5070894) \nThanks for your quick response. Yes, that is precisely the issue I am facing: unable to remove the appended '+partial_outage.' \n\nWhat about this: can I append the word UP in the Email subject line along with the appended '+partial_outage' in the email address, or would this cause much confusion for Status Page to work?\n\nMy thinking is that when the alert fires, New Relic would send the email to Status Page. Status Page triggers the partial outage and stays active till it receives the resolved email from New Relic. Since the word UP is already appended to the subject line, would it trigger Status Page to switch to 'Operational'? Please let me know if I am entirely off or if that's a possibility.\n\nThanks again for your help.\n\nNezi\n"
},
{
"author": "Shashwat Khare",
"body": "Hello [@Nezi Dias](/t5/user/viewprofilepage/user-id/4281409) , \n\nYes, you're right that the word UP in the email subject line should set the status back to Operational for the component, however, the catch here is that the appended '+partial_outage' in the email address overrides the UP keyword in the subject line. \n\nWe need to have the UP keyword in the subject line from New Relic send the email to the original component email ID and not the appended +partial_outage' in the email address unfortunately. \n\nBest, \nShashwat\n"
}
]
}
] |
https://community.atlassian.com/t5/Statuspage-questions/New-Relic-automation-Major-Partial-Operational-component-updates/qaq-p/2609636
| null |
{
"author": "Avijit Chakraborty",
"title": "Spring Framework Remote Code Execution (RCE) Vulnerability (Spring4Shell)",
"body": "We are Using Crowd Server and current as per internal security scan it has detected Spring Framework Remote Code Execution (RCE) Vulnerability (Spring4Shell) vulnerability. As per the latest CVE Report (<https://spring.io/blog/2022/03/31/spring-framework-rce-early-announcement#overview>) it was mentioned that Spring Framework versions 5.3.0 to 5.3.17, 5.2.0 to 5.2.19, and older versions are impacted with the vulnerability.\n\nWe have upgraded Crowd Server to the latest version 4.4.1 and found that still Spring Framework version is 5.3.7 \\& 5.5.1.\n\nCan you please let us if there are any patches which is or will be released to fix this vulnerability.\n"
}
|
[
{
"author": "Ruslan Tkachuk",
"body": "Hi [@Avijit Chakraborty](/t5/user/viewprofilepage/user-id/4920626) \n\nAt the current moment, Crowd use impacted versions of Spring but is not vulnerable to any known exploit. More details here: <https://confluence.atlassian.com/kb/faq-for-cve-2022-22965-1115149136.html>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/Spring-Framework-Remote-Code-Execution-RCE-Vulnerability/qaq-p/2025036
|
[
"server"
] |
{
"author": "Demus",
"title": "When select \"Set up Crowd\" wizard I get a 404 page not found error",
"body": "I installed crowd 4.1.0 when I got to the main page and select \"Set up Crowd\" I get\n\na 404 error. \"Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.\n"
}
|
[
{
"author": "Mohamed Adel",
"body": "Hi [@Demus](/t5/user/viewprofilepage/user-id/4914659) and welcome to the community,\n\nplease follow the instructions [Crowd installation fails with a 404 error](https://confluence.atlassian.com/crowdkb/crowd-installation-fails-with-a-404-error-429920203.html) , it might help you\n\nRegards\n\nMohamed Adel\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/When-select-quot-Set-up-Crowd-quot-wizard-I-get-a-404-page-not/qaq-p/2022342
| null |
{
"author": "John Oliver",
"title": "I am unable to access the Crowd 3.7.2 web application after installing Crowd.",
"body": "After installing Crowd Server 3.7.2 on Windows Server 2019, I am unable to navigate to the setup screen and am getting the error:\n\nType Status Report\n\nMessage /crowd/console\n\nDescription The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.\n"
}
|
[
{
"author": "Ruslan Tkachuk",
"body": "Hi [@John Oliver](/t5/user/viewprofilepage/user-id/4800578) \nLooks like a duplicate question. \nLook at answer <https://community.atlassian.com/t5/Crowd-questions/I-am-unable-to-access-the-Crowd-4-0-5-web-application-after/qaq-p/2017486>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/I-am-unable-to-access-the-Crowd-3-7-2-web-application-after/qaq-p/2024377
| null |
{
"author": "sowrag",
"title": "Crowd and other applications not accessible with [crowd.manager.application.ApplicationServiceGener",
"body": "I am using Crowd 4.4 and still facing the issue\n\n [crowd.manager.application.ApplicationServiceGeneric] Directory 'example directory' is not functional during authentication of 'example user'. Skipped..\n\nCrowd console goes down as soon as one of the LDAP directories fail to connect, directory for failover authentication is not working. Jira/Confluence and everything connected to Crowd goes down. Unable to understand why.\n"
}
|
[
{
"author": "Roman Kovalov",
"body": "Hey, [@sowrag](/t5/user/viewprofilepage/user-id/3028712) !\n\nI found similar question in Community page. Maybe you can find answer [there](https://community.atlassian.com/t5/Crowd-questions/Re-Getting-proxy-error-while-users-are-trying-to-login-i/qaq-p/2024220/comment-id/6078#M6078)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/Crowd-and-other-applications-not-accessible-with-crowd-manager/qaq-p/2020498
| null |
{
"author": "Han Chen",
"title": "How to migrate all users and groups from crowd to other SSO like onelogin",
"body": "Current Environment: \nJira Datacenter + Crowd + Jira internal Directory.\n\nTrying to migrate to Onelogin.\n\nWe are using company email to register users in Jira Datacenter, and onelogin also contains all user emails.\n\nIf we integrate the Jira Datacenter by SAML with Onelogin, will the users match? And how will the user groups be preserved if we turn off Crowd later?\n"
}
|
[
{
"author": "Roman Kovalov",
"body": "Hey, Han!\n\nYes, you can migrate users from Crowd to another platform, like Onelogin.\n\n<br />\n\nTo do that, I can advice you this steps: \n1) [Export users and groups from Crowd](https://confluence.atlassian.com/crowdkb/how-do-i-generate-a-csv-export-of-users-and-memberships-from-a-specific-directory-in-crowd-442271568.html) \n2) [Import users to Onelogin](https://www.youtube.com/watch?v=v2HVwoAWzG0&ab_channel=OneLoginbyOneIdentity) \n3) [Configure SAML for Confluence](https://onelogin.service-now.com/support?id=kb_article&sys_id=aab95d03db109700d5505eea4b961986&kb_category=871969b0db185340d5505eea4b9619f9) , it should be the same for Jira. \nBut I should notice, in Crowd you can have multiple groups for one user and in Onelogin I didn't found how you can assign one user to multiple groups, so you need to manage it on Onelogin side. \n\nAlso, users should match if you correctly setup how to match them (step #4 from [this guide](https://onelogin.service-now.com/support?id=kb_article&sys_id=aab95d03db109700d5505eea4b961986&kb_category=871969b0db185340d5505eea4b9619f9) ) \nAnd you can easily turn off Crowd later, but you need to make sure that groups with access exists in Jira.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/How-to-migrate-all-users-and-groups-from-crowd-to-other-SSO-like/qaq-p/2020963
| null |
{
"author": "John Oliver",
"title": "I am unable to access the Crowd 4.0.5 web application after installing Crowd.",
"body": "After installing Crowd Server 4.0.5 on Windows Server 2019, I am unable to navigate to the setup screen and am getting the error:\n\nType Status Report\n\nMessage /crowd/console\n\nDescription The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.\n\nI have gotten Crowd to work on Crowd 2.8.3 on this same server and I have the jdk and jre for Java 8 installed, but for some reason, I'm having trouble with Crowd 4.0.5.\n"
}
|
[
{
"author": "Ruslan Tkachuk",
"body": "Hi [@John Oliver](/t5/user/viewprofilepage/user-id/4800578) \n\nIf look into the Crowd 4.0.5 archive you can find, that it contains a web server (apache-tomcat folder), but Crowd 2.8.3 has the option to be downloaded with a web server (2.8.3 - Standalone) and without (2.8.3 - Crowd Server) see attachment.\n\nAs you mentioned, on your Windows Server 2019 was deployed Crowd 2.8.3, so I can suppose that it was \"2.8.3 - Crowd Server\" and additionally installed Apache Tomcat (with the specified environment variable CATALINA_HOME). And when you run Crowd 4.0.5 through the command \"start_crowd.bat\" in fact you run a web server that is installed separately.\n\nSolution: delete environment variable CATALINA_HOME and try to run Crowd 4.0.5 through the command \"start_crowd.bat\"\n\n<br />\n\n![Screenshot 2022-05-19 at 19.13.57.png](https://community.atlassian.com/t5/image/serverpage/image-id/198197i0F6E46C3CBABAE69/image-size/large?v=v2&px=999 \"Screenshot 2022-05-19 at 19.13.57.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/I-am-unable-to-access-the-Crowd-4-0-5-web-application-after/qaq-p/2017486
| null |
{
"author": "Peruma Chinnasamy",
"title": "Unable to login few existing users on non prod applications as crowd, jira, confluence",
"body": "Unable to login few existing users in non prod applications are crowd, jira, confluence, bitbucket \\& bamboo even though the user name and password are correct.\n\nError message detail:-\n\nError message in application: \" Incorrect user name and password\"\n\nLog details:-\n\n1 .\" Caused by: com.atlassian.crowd.exception.InvalidAuthenticationException: Account with name \\<user_name\\> failed to authenticate: \n\\[LDAP: error code 49 - 80090308: LdapErr: DSID-0C090447, comment: AcceptSecurityContext error, data 52e, v3839\\\\u0000\\]; \nnested exception is javax.naming.AuthenticationException: \\[LDAP: error code 49 - 80090308: LdapErr: DSID-0C090447, \ncomment: AcceptSecurityContext error, data 52e, v3839\\\\u0000\\]\n\n2. \"2022-05-02 15:28:59,453 http-nio-8081-exec-66 INFO \\[crowd.manager.application.ApplicationServiceGeneric\\] Invalid credentials for user user_name in directory directory_name, aborting\"\n\nKindly help me to fix this issue.\n"
}
|
[
{
"author": "Roman Kovalov",
"body": "Hi [@Peruma Chinnasamy](/t5/user/viewprofilepage/user-id/4879891)\n\nI can confirm that I have same error, when I try to login with wrong credentials.\n\nYou said that you cannot login by few users, by others you can?\n\nAlso if you are using **connector** or **delegated** type of directory, passwords for this users are stored directly in directory (for example in LDAP), where crowd is trying to find user credentials for each authentication. More about this you can find in [this](https://confluence.atlassian.com/crowd/configuring-a-delegated-authentication-directory-128287004.html) spec.\n\nAnd one more suggestion from me, maybe this users have different type of hashing password in directory SHA-256/SHA-512/Plaintext, etc\n",
"comments": [
{
"author": "Peruma Chinnasamy",
"body": "Hi Roman,\n\nWe are using delegated types of directories.\n"
},
{
"author": "Roman Kovalov",
"body": "Sorry, but like I say before, Crowd doesn't store user credentials for **delegated** type of directory. This means that the directory delegates user authentication to LDAP. \nYou can try to use [internal](https://confluence.atlassian.com/crowd/configuring-an-internal-directory-18579551.html) type of directory, which will store user, group and role information in Crowd database .\n\nAlso you can check that usernames are the same in the Crowd Delegated Authentication directory and in the LDAP directory.\n"
}
]
},
{
"author": "KAGITHALA BABU ANVESH",
"body": "Hello [@Peruma Chinnasamy](/t5/user/viewprofilepage/user-id/4879891) , \n\nIf you using any external user directory configured, Please check the Directory sync is happening or not. \n\nand also check the users are available in Jira or not in user management. \n\n<br />\n\n<br />\n",
"comments": [
{
"author": "Peruma Chinnasamy",
"body": "Thank you [KAGITHALA BABU ANVESH](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4194998) I will check that\n"
}
]
}
] |
https://community.atlassian.com/t5/Crowd-questions/Unable-to-login-few-existing-users-on-non-prod-applications-as/qaq-p/2017141
| null |
{
"author": "Nathan Adams",
"title": "How to create a crowd",
"body": "What is crowd?\n\nHow do you create crowd?\n\nHow do you manage crowd?\n"
}
|
[
{
"author": "Nathan Adams",
"body": "Be open minded with the insight of building everyone.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/How-to-create-a-crowd/qaq-p/2004497
| null |
{
"author": "L",
"title": "Couldn't find the Centralized license visibility plugin on Crowd 4.4.0 Data Sever",
"body": "Couldn't find the Centralized license visibility plugin on Crowd 4.4.0 Data Sever\n\nI can see the add-on must be installed on Crowd 3.4 but I was curious if I can install it on Crowd 4.4.0 data sever\n"
}
|
[
{
"author": "Ruslan Tkachuk",
"body": "Hi [@L](/t5/user/viewprofilepage/user-id/4871961) \n\nThis functionality is available for **Data Center.** You can read more here: <https://confluence.atlassian.com/crowd/monitoring-license-usage-973480265.html> \n\nI tested the integration Crowd v4.4.1 Data Center (**not Server** ) with Bitbucket v7.21.0 and all works pretty fine. \n\n![CrowdLicenseSolution.png](https://community.atlassian.com/t5/image/serverpage/image-id/195271i54A111282F1DF748/image-size/large?v=v2&px=999 \"CrowdLicenseSolution.png\") \n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/Couldn-t-find-the-Centralized-license-visibility-plugin-on-Crowd/qaq-p/2004639
| null |
{
"author": "Peruma Chinnasamy",
"title": "Post DB restoration unable to login jira application",
"body": "Error Message : \"Sorry, your username and password incorrect - please try again\"\n\nLog :-\n\n2022-04-14 12:23:24,348 http-nio-8081-exec-15 INFO \\[plugin.rest.filter.BasicApplicationAuthenticationFilter\\] Invalid authentication for application with name 'jira'\n\nHelp me to fix this issue.\n"
}
|
[
{
"author": "Roman Kovalov",
"body": "Hey, [Peruma Chinnasamy](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4879891)!\n\nCan you add more information to your question please? How I can reproduce this issue from my side? What steps should I do? Do you have enabled SSO?\n\nFrom my side, I can advice you:\n\n1) Make sure your users from directory are members of group, that exists in application and have all permission to authenticate\n\n![Screenshot 2022-05-09 at 16.16.11.png](https://community.atlassian.com/t5/image/serverpage/image-id/196491iDCB3356E350714AA/image-size/large?v=v2&px=999 \"Screenshot 2022-05-09 at 16.16.11.png\")\n\n![Screenshot 2022-05-09 at 16.13.48.png](https://community.atlassian.com/t5/image/serverpage/image-id/196490i786551A3F7FA5548/image-size/large?v=v2&px=999 \"Screenshot 2022-05-09 at 16.13.48.png\")\n\n2) Check that in crowd in application settings you assigned the right groups that can authenticate, or to try to enable authentication to all groups from directory (just to make sure that it works)\n\n![Screenshot 2022-05-09 at 15.52.15.png](https://community.atlassian.com/t5/image/serverpage/image-id/196483iE46DA60E6D9F69C2/image-size/large?v=v2&px=999 \"Screenshot 2022-05-09 at 15.52.15.png\")\n\n3) In your application in User Directories page, make sure, that Atlassian Crowd is enabled and it have the right directory order\n\n![Screenshot 2022-05-09 at 16.11.50.png](https://community.atlassian.com/t5/image/serverpage/image-id/196494iB5814670EB7FE4B8/image-size/large?v=v2&px=999 \"Screenshot 2022-05-09 at 16.11.50.png\")\n\nTo read more about directory order, I can give you few useful links: <https://confluence.atlassian.com/conf716/configuring-user-directories-1108682916.html> , <https://confluence.atlassian.com/conf716/managing-multiple-directories-1108682926.html>\n",
"comments": null
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nThe error you have found suggests your Jira is trying to connect to some other system (your user directory system maybe?) and the credentials Jira has for the connection are wrong.\n\nThe unable to log in will have thrown a different error, probably caused by the inability for Jira to use your external user directory to check your login credentials.\n\nYou'll need to read more of the log, and correct the credentials being used to connect to the other system.\n",
"comments": [
{
"author": "Peruma Chinnasamy",
"body": "User name and password are correct this issue is not only for me all the application user's are getting same error.\n\nWhile we login crowd after that we try to connect jira It will working fine\n\nBut Directly we try to connect jira at the time we get this error message\n\nI also verified crowd.property , server.xml and seraph-config.xml files\n\nevery thing is fine.\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "That does not tell us anything more about the problem, we can't help you unless you can read more of the log and fix the connection by giving it the right credentials.\n"
}
]
}
] |
https://community.atlassian.com/t5/Crowd-questions/Post-DB-restoration-unable-to-login-jira-application/qaq-p/2003875
|
[
"jira"
] |
{
"author": "Nayan Gupta",
"title": "Issue with crowd SSL certificate",
"body": "My URL says that cert is expired : \nCertificate Name: crowd.abc.net \nIP: XXXX \nCategory: any \nIssuer: crowd.abc.net \nStatus: expired \nReason: expired certificate \nUser:XXXX\n\nBut certificate is not expired on the server\n\nAlias name: tomcat \nCreation date: Feb 24, 2022 \n\n**Valid from: Thu Feb 24 11:42:10 UTC 2022 until: Wed May 25 11:42:10 UTC 2022** \n**Certificate fingerprints:** \n\nNot sure what to check here\n"
}
|
[
{
"author": "Ruslan Tkachuk",
"body": "Hi [@Nayan Gupta](/t5/user/viewprofilepage/user-id/4877675) \nIf talking about the SSL certificate, then Crowd doesn't directly integrate with it. Only Apache Tomcat holds all required configurations for support SSL.\n\nI checked the proposed configuration (official Atlassian Crowd documentation) with the Self-Signed certificate and with a certificate issued by CA (<https://letsencrypt.org>). In both cases, everything works as it should, but the Connector configuration for a certificate issued by Let's Encrypt is a little bit changed (see below).\n\nSo, if you are sure that it is all configured correctly, then I recommend trying to find the root cause of the problem on the client-side and maybe some recommendations provided in this article help you <https://geeksadvice.com/fix-net-err-cert-date-invalid-error>\n\n![11.png](https://community.atlassian.com/t5/image/serverpage/image-id/197633i9150410EA777D4C9/image-size/large?v=v2&px=999 \"11.png\")![11+.png](https://community.atlassian.com/t5/image/serverpage/image-id/197634iEB83D0339520E858/image-size/large?v=v2&px=999 \"11+.png\")![11+++.png](https://community.atlassian.com/t5/image/serverpage/image-id/197635iADF0565A76C57F8A/image-size/large?v=v2&px=999 \"11+++.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/Issue-with-crowd-SSL-certificate/qaq-p/2002415
| null |
{
"author": "kiran kumar poola",
"title": "HTTP Status 500 ? Internal Server Error",
"body": "**Type** Exception Report\n\n**Description** The server encountered an unexpected condition that prevented it from fulfilling the request.\n\n**Exception**\n\n```\njava.lang.NullPointerException\tcom.atlassian.crowd.console.action.BaseAction.getLicense(BaseAction.java:185)\tcom.atlassian.crowd.console.action.setup.Options.execute(Options.java:87)\tsun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\tsun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)\tsun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\tjava.lang.reflect.Method.invoke(Method.java:498)\tognl.OgnlRuntime.invokeMethodInsideSandbox(OgnlRuntime.java:1266)\tognl.OgnlRuntime.invokeMethod(OgnlRuntime.java:1251)\tognl.OgnlRuntime.callAppropriateMethod(OgnlRuntime.java:1969)\tognl.ObjectMethodAccessor.callMethod(ObjectMethodAccessor.java:68)\tcom.opensymphony.xwork2.ognl.accessor.XWorkMethodAccessor.callMethodWithDebugInfo(XWorkMethodAccessor.java:98)\tcom.opensymphony.xwork2.ognl.accessor.XWorkMethodAccessor.callMethod(XWorkMethodAccessor.java:90)\tognl.OgnlRuntime.callMethod(OgnlRuntime.java:2045)\tognl.ASTMethod.getValueBody(ASTMethod.java:97)\tognl.SimpleNode.evaluateGetValueBody(SimpleNode.java:212)\tognl.SimpleNode.getValue(SimpleNode.java:258)\tognl.Ognl.getValue(Ognl.java:537)\tognl.Ognl.getValue(Ognl.java:501)\tcom.opensymphony.xwork2.ognl.OgnlUtil$3.execute(OgnlUtil.java:492)\tcom.opensymphony.xwork2.ognl.OgnlUtil.compileAndExecuteMethod(OgnlUtil.java:544)\tcom.opensymphony.xwork2.ognl.OgnlUtil.callMethod(OgnlUtil.java:490)\tcom.opensymphony.xwork2.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:438)\tcom.opensymphony.xwork2.DefaultActionInvocation.invokeActionOnly(DefaultActionInvocation.java:293)\tcom.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:254)\tcom.atlassian.crowd.xwork.interceptors.XsrfTokenInterceptor.intercept(XsrfTokenInterceptor.java:92)\tcom.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\torg.apache.struts2.interceptor.ServletConfigInterceptor.intercept(ServletConfigInterceptor.java:167)\tcom.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\torg.apache.struts2.interceptor.ServletConfigInterceptor.intercept(ServletConfigInterceptor.java:167)\tcom.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\tcom.opensymphony.xwork2.interceptor.ParametersInterceptor.doIntercept(ParametersInterceptor.java:140)\tcom.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:99)\tcom.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\tcom.opensymphony.xwork2.interceptor.StaticParametersInterceptor.intercept(StaticParametersInterceptor.java:201)\tcom.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\tcom.opensymphony.xwork2.interceptor.ModelDrivenInterceptor.intercept(ModelDrivenInterceptor.java:101)\tcom.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\tcom.opensymphony.xwork2.interceptor.ChainingInterceptor.intercept(ChainingInterceptor.java:160)\tcom.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\tcom.atlassian.crowd.xwork.interceptors.XWorkTransactionInterceptor.intercept(XWorkTransactionInterceptor.java:52)\tcom.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\tcom.atlassian.crowd.console.interceptor.SetupCheckInterceptor.intercept(SetupCheckInterceptor.java:24)\tcom.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)\torg.apache.struts2.factory.StrutsActionProxy.execute(StrutsActionProxy.java:48)\torg.apache.struts2.dispatcher.Dispatcher.serviceAction(Dispatcher.java:576)\torg.apache.struts2.dispatcher.ExecuteOperations.executeAction(ExecuteOperations.java:79)\torg.apache.struts2.dispatcher.filter.StrutsExecuteFilter.doFilter(StrutsExecuteFilter.java:86)\tcom.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:125)\tcom.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:76)\tcom.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)\tcom.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)\tcom.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)\tcom.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)\tcom.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)\tcom.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)\tcom.atlassian.crowd.console.filter.CrowdDelegatingFilterProxy.doFilter(CrowdDelegatingFilterProxy.java:38)\torg.apache.struts2.dispatcher.filter.StrutsPrepareFilter.doFilter(StrutsPrepareFilter.java:92)\tcom.atlassian.crowd.console.filter.CrowdDelegatingFilterProxy.doFilter(CrowdDelegatingFilterProxy.java:38)\tcom.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:67)\tcom.atlassian.crowd.console.filter.CrowdOpenSessionInViewFilter.doFilterInternal(CrowdOpenSessionInViewFilter.java:25)\torg.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)\tcom.atlassian.crowd.plugin.web.filter.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:27)\tcom.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)\tcom.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)\tcom.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)\tcom.atlassian.crowd.security.BlockOpenSocialRequestFilter.doFilter(BlockOpenSocialRequestFilter.java:39)\tcom.atlassian.crowd.console.filter.CrowdCachingFilter.doFilter(CrowdCachingFilter.java:25)\torg.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)\torg.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)\tcom.atlassian.crowd.console.filter.CrowdDelegatingFilterProxy.doFilter(CrowdDelegatingFilterProxy.java:38)\tcom.atlassian.crowd.console.filter.CrowdDelegatingFilterProxy.doFilter(CrowdDelegatingFilterProxy.java:38)\tcom.atlassian.crowd.webapp.filter.CrowdSecurityHeadersFilter.doFilter(CrowdSecurityHeadersFilter.java:38)\tcom.atlassian.crowd.plugin.web.filter.HttpRequestLoggingFilter.doFilter(HttpRequestLoggingFilter.java:34)\tcom.atlassian.crowd.plugin.web.filter.HttpContextFilter.doFilter(HttpContextFilter.java:30)\n```\n\n**Note** The full stack trace of the root cause is available in the server logs.\n"
}
|
[
{
"author": "Craig Castle-Mead",
"body": "Hi [@kiran kumar poola](/t5/user/viewprofilepage/user-id/4863825)\n\nWhat are you trying to do when you see this error? \nDoes Crowd generally function? \nHas Crowd ever worked in this environment? If yes, has anything recently changed. If no, is this is a new installation or a migration from another server?\n\nCCM\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/HTTP-Status-500-Internal-Server-Error/qaq-p/1995470
| null |
{
"author": "Murthy A M",
"title": "Can CROWD continue with Server license while Jira upgraded to DC license?",
"body": "Hello Team,\n\nI would like to know if CROWD can continue to be in server license(we have unlimited user license and valid for next 2 years) and upgrade only Jira from server to DC license?\n\nRegards, \nMurthy\n"
}
|
[
{
"author": "Fabio Racobaldo _Herzum_",
"body": "Hi [@Murthy A M](/t5/user/viewprofilepage/user-id/4466639) ,\n\nyes, you can! There's not dependency through different tools about server and dc. I do that in some contexts and it works!\n\nHope this helps,\n\nFabio\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/Can-CROWD-continue-with-Server-license-while-Jira-upgraded-to-DC/qaq-p/1999661
|
[
"compatibility",
"data-center",
"upgrade"
] |
{
"author": "Rachit Garg",
"title": "Manually trigger user sync through Crowd command line",
"body": "Hello\n\nCan you let me know if there is a way to trigger a manual user sync through the command line?\n\nWe have disabled some users as our limit was reached from the backend but still, we are unable to login into the console as it says our user limit is reached so a manual sync is needed.\n"
}
|
[
{
"author": "Craig Castle-Mead",
"body": "Hi Rachit,\n\nOutside of using a REST API call from the CLI (which cause the same issue as running from the UI).\n\nCheck out <https://confluence.atlassian.com/crowdkb/how-to-log-into-crowd-when-the-number-of-users-for-the-license-has-been-exceeded-644416441.html> - though if you're using Crowd Server, you likely won't be able to generate a Server license now Server has been sunset. Applying a DC trial license if you're running server may cause issues as <https://confluence.atlassian.com/crowd/migrate-from-server-to-data-center-935372358.html> specifies you need to setup a shared home when moving from Server to DC.\n\nHopefully you're on DC already, so a DC trial should be straight forward, but if you're Server, I'd suggest doing a non-production environment test first.\n\nBTW - Is your directory not setup on an automated sync schedule? Any sync should have automatically run by now.\n\nCCM\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/Manually-trigger-user-sync-through-Crowd-command-line/qaq-p/1990120
| null |
{
"author": "Edward England",
"title": "atlassian.crowd.licensing.ApplicationLicensingServiceImpl",
"body": "I am receiving an error in my logs and it is occurring ever 60 minutes which is the time set to refresh the connector. Here is a copy of the error from the log:\n\nCaesium-2-3 ERROR \\[atlassian.crowd.licensing.ApplicationLicensingServiceImpl\\] Failed while fetching data for the application: confluence-crowd-connector\n\nAny suggestions as to what is happening would be appreciated. I have done as much searching as I can online but I have not been able to find any suggestions. Which usually means that it is something easy.\n"
}
|
[
{
"author": "Roman Kovalov",
"body": "Hey Edward,\n\nI tried to reproduce this behavior by myself. And looks like everything works pretty fine, from my side (screens below).\n\nCan you add additional details about your issue please? What type of connector do you use? Does it synchronize some users from directory and crashes on specific one?\n\n![Screenshot 2022-05-06 at 15.13.08.png](https://community.atlassian.com/t5/image/serverpage/image-id/196178i4F0E83EB749DCFC6/image-size/large?v=v2&px=999 \"Screenshot 2022-05-06 at 15.13.08.png\")![Screenshot 2022-05-06 at 15.19.01.png](https://community.atlassian.com/t5/image/serverpage/image-id/196180iE91912BD874048AA/image-size/large?v=v2&px=999 \"Screenshot 2022-05-06 at 15.19.01.png\")\n",
"comments": null
},
{
"author": "Craig Castle-Mead",
"body": "Hey Edward,\n\nDo you have an active license for Crowd?\n\nIs there anything in Crowd that is functioning - eg: non-Confluence related syncs and/or can you login to the Crowd UI?\n\nCCM\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/atlassian-crowd-licensing-ApplicationLicensingServiceImpl/qaq-p/1988942
| null |
{
"author": "Alexander",
"title": "Can't sent test mail",
"body": "```\nDATA354 Enter message, ending with \".\" on a line by itselfQUITDEBUG SMTP: exception reading response, THROW: java.net.SocketTimeoutException: Read timed out\tat java.base/java.net.SocketInputStream.socketRead0(Native Method)\tat java.base/java.net.SocketInputStream.socketRead(SocketInputStream.java:115)\tat java.base/java.net.SocketInputStream.read(SocketInputStream.java:168)</[email protected]></[email protected]>\n```\n"
}
|
[
{
"author": "Ruslan Tkachuk",
"body": "Hi [@Alexander](/t5/user/viewprofilepage/user-id/4812079) \n\nI checked the integration Crowd v4.4.1 DC (locally installed) with Google Mail Server as described here <https://confluence.atlassian.com/crowdkb/how-do-i-configure-crowd-to-use-gmail-as-the-mail-server-938024980.html> \nso all works pretty fine. See screenshots and Crowd mail log file below \n![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/195851i416C999DED2C5292/image-size/large?v=v2&px=999 \"1.png\")![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/195850iDEDC79DBA6F29565/image-size/large?v=v2&px=999 \"2.png\") \n![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/195852i43DBD57FDD4F4481/image-size/large?v=v2&px=999 \"3.png\") \n![4.png](https://community.atlassian.com/t5/image/serverpage/image-id/195853i11A6E6F9C1B37166/image-size/large?v=v2&px=999 \"4.png\") \n",
"comments": [
{
"author": "Alexander",
"body": "Turned off two-factor authentification and thats the log\n\n![?????? ?????? 2022-05-05 095552.png](https://community.atlassian.com/t5/image/serverpage/image-id/195944i19F47D5D54CD6E55/image-size/large?v=v2&px=999 \"?????? ?????? 2022-05-05 095552.png\")\n\n```\nDEBUG: setDebug: JavaMail version 1.6.2DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Oracle]DEBUG SMTP: useEhlo true, useAuth trueDEBUG SMTP: trying to connect to host \"smtp.gmail.com\", port 465, isSSL true220 smtp.gmail.com ESMTP v12-20020ac2558c000000b0047255d21133sm100838lfg.98 - gsmtpDEBUG SMTP: connected to host \"smtp.gmail.com\", port: 465EHLO bare-metal-atlassian250-smtp.gmail.com at your service, [62.152.54.66]250-SIZE 35882577250-8BITMIME250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH250-ENHANCEDSTATUSCODES250-PIPELINING250-CHUNKING250 SMTPUTF8DEBUG SMTP: Found extension \"SIZE\", arg \"35882577\"DEBUG SMTP: Found extension \"8BITMIME\", arg \"\"DEBUG SMTP: Found extension \"AUTH\", arg \"LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH\"DEBUG SMTP: Found extension \"ENHANCEDSTATUSCODES\", arg \"\"DEBUG SMTP: Found extension \"PIPELINING\", arg \"\"DEBUG SMTP: Found extension \"CHUNKING\", arg \"\"DEBUG SMTP: Found extension \"SMTPUTF8\", arg \"\"DEBUG SMTP: protocolConnect login, host=smtp.gmail.com, [email protected], password=DEBUG SMTP: Attempt to authenticate using mechanisms: LOGIN PLAIN DIGEST-MD5 NTLM XOAUTH2 DEBUG SMTP: Using mechanism LOGINDEBUG SMTP: AUTH LOGIN command trace suppressedDEBUG SMTP: AUTH LOGIN failedDEBUG SMTP: useEhlo true, useAuth trueDEBUG SMTP: trying to connect to host \"smtp.gmail.com\", port 465, isSSL true220 smtp.gmail.com ESMTP b2-20020a2e8942000000b00250664c906asm95307ljk.133 - gsmtpDEBUG SMTP: connected to host \"smtp.gmail.com\", port: 465EHLO bare-metal-atlassian250-smtp.gmail.com at your service, [62.152.54.66]250-SIZE 35882577250-8BITMIME250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH250-ENHANCEDSTATUSCODES250-PIPELINING250-CHUNKING250 SMTPUTF8DEBUG SMTP: Found extension \"SIZE\", arg \"35882577\"DEBUG SMTP: Found extension \"8BITMIME\", arg \"\"DEBUG SMTP: Found extension \"AUTH\", arg \"LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH\"DEBUG SMTP: Found extension \"ENHANCEDSTATUSCODES\", arg \"\"DEBUG SMTP: Found extension \"PIPELINING\", arg \"\"DEBUG SMTP: Found extension \"CHUNKING\", arg \"\"DEBUG SMTP: Found extension \"SMTPUTF8\", arg \"\"DEBUG SMTP: protocolConnect login, host=smtp.gmail.com, [email protected], password=DEBUG SMTP: Attempt to authenticate using mechanisms: LOGIN PLAIN DIGEST-MD5 NTLM XOAUTH2 DEBUG SMTP: Using mechanism LOGINDEBUG SMTP: AUTH LOGIN command trace suppressedDEBUG SMTP: AUTH LOGIN failed\n```\n"
},
{
"author": "Ruslan Tkachuk",
"body": "Hi [@Alexander](/t5/user/viewprofilepage/user-id/4812079) \nYou need to allow \"Less secure app access\" in your [email protected] account \n\n![10.png](https://community.atlassian.com/t5/image/serverpage/image-id/195953i986CF6174F44673A/image-size/large?v=v2&px=999 \"10.png\") \n"
},
{
"author": "Alexander",
"body": "1 it's doesn't change a think\n\n2 it seems to work until 30 of may 2022.\n\nAnd again, why so hard? jira, confluence and bitbucket works with timeweb mail, but crowd no. Why?\n"
},
{
"author": "Ruslan Tkachuk",
"body": "I recommend checking configuration through another email provider. Just to be sure that all works fine, you can use the service <https://mailtrap.io>\n"
},
{
"author": "Alexander",
"body": "Take a look below - there i wrote as i installed my own mail server on the same VM. ANd all the logs.\n"
}
]
},
{
"author": "Rinat Vafin",
"body": "Hello. Have anyone fixed this issue? I've contacted with author of this thread and he said that he failed to fix mail send from crowd. Alexander main problem with password change of jira users he solved by changing password in jira and syncing it with crowd db. Something like that.\n\nI have the same issue with mail send from my standalone crowd 5.1.0 server and with local smtp or Gmail smtp servers.\n",
"comments": null
},
{
"author": "Craig Castle-Mead",
"body": "Hi [@Alexander](/t5/user/viewprofilepage/user-id/4812079)\n\nIs there any extra information if you change the debugging level for the outgoing mail service?\n\n<https://confluence.atlassian.com/crowdkb/how-to-generate-additional-logging-for-outbound-email-from-crowd-1019397396.html>\n\nCCM\n",
"comments": [
{
"author": "Alexander",
"body": "Hello Craig!\n\nThanks for the answer!\n\nSomehow crowd stopped to authentificate me.\n\nWhen i use random credentials crowd tells me the it's wrong, but when i use roght credentials it's not authentificate me without any errors.\n\nThe only thing i changed is setp up SSO domain (if i remember right). So now i can't change debug level. Can oyu help me with it within this thread ?\n\nThanks\n\nP.S. Even recovery_admin stopped working\n\nI added export CATALINA_OPTS=\"-Datlassian.recovery.password=password${CATALINA_OPTS}\" to\n\n/opt/atlassian/atlassian-crowd-4.4.1/apache-tomcat/bin/setenv.sh\n\nbtw - the smtp debug below won't help us ?\n"
}
]
},
{
"author": "Alexander",
"body": "any thoughts ?\n",
"comments": null
},
{
"author": "Alexander",
"body": "i can use telnet and letters goes good, but crowd can't success testing mail configuration. Whats the issue ?\n",
"comments": [
{
"author": "Alexander",
"body": "telnet 172.16.10.197 25 \nTrying 172.16.10.197... \nConnected to 172.16.10.197. \nEscape character is '\\^\\]'. \n220 postfix ESMTP Postfix (Ubuntu) \nehlo bare-metal-atlassian \n250-postfix \n250-PIPELINING \n250-SIZE 10240000 \n250-VRFY \n250-ETRN \n250-STARTTLS \n250-ENHANCEDSTATUSCODES \n250-8BITMIME \n250-DSN \n250-SMTPUTF8 \n250 CHUNKING \nMAIL FROM:[email protected] \n250 2.1.0 Ok \nRCPT TO:[email protected] \n250 2.1.5 Ok \ndata \n354 End data with \\<CR\\>\\<LF\\>.\\<CR\\>\\<LF\\> \nSubject: Test from Contoso \ntexttext \n. \n250 2.0.0 Ok: queued as 0813BA1453\n\n<br />\n\nLog from postfix\n\nApr 7 14:54:38 postfix postfix/cleanup\\[5771\\]: 0813BA1453: message-id=\\<\\> \nApr 7 14:54:38 postfix postfix/qmgr\\[3822\\]: 0813BA1453: from=\\<[email protected]\\>, size=223, nrcpt=1 (queue active) \nApr 7 14:54:39 postfix postfix/smtp\\[5777\\]: 0813BA1453: to=\\<[email protected]\\>, relay=mx3.timeweb.ru\\[92.53.116.48\\]:25, delay=15, delays=15/0.01/0.37/0.48, dsn=2.0.0, status=sent (250 OK id=1ncTWw-004erH-TM) \nApr 7 14:54:39 postfix postfix/qmgr\\[3822\\]: 0813BA1453: removed\n\nAll is good! \nlets try crowd with such config which i set up at the crowd web as java:comp/env/mail/CrowdMailServer\n\n\\<Resource name=\"mail/CrowdMailServer\" \ntype=\"javax.mail.Session\" \nmail.smtp.host=\"172.16.10.197\" \nmail.smtp.port=\"25\" \nmail.transport.protocol=\"smtp\" \nmail.smtp.auth=\"false\" \n/\\>\n\nhere's the postfix log\n\nApr 7 15:05:36 postfix postfix/smtpd\\[5967\\]: connect from unknown\\[172.16.10.190\\] \nApr 7 15:05:36 postfix postfix/smtpd\\[5967\\]: 1D938A1452: client=unknown\\[172.16.10.190\\] \nApr 7 15:10:36 postfix postfix/smtpd\\[5967\\]: timeout after DATA (6 bytes) from unknown\\[172.16.10.190\\] \nApr 7 15:10:36 postfix postfix/smtpd\\[5967\\]: disconnect from unknown\\[172.16.10.190\\] ehlo=1 mail=1 rcpt=1 data=0/1 commands=3/4 \nApr 7 15:10:36 postfix postfix/cleanup\\[5970\\]: 1D938A1452: message-id=\\<\\>\n\nwhat the \"timeout after DATA (6 bytes)\" ? Why jira, confluence and bitbuket can send mails but crowd is not ? Bug ?\n"
},
{
"author": "Alexander",
"body": "Here's tcpdump output\n\n06:19:36.148905 IP 172.16.10.197.25 \\> 172.16.10.190.54448: Flags \\[P.\\], seq 223:260, ack 100, win 510, options \\[nop,nop,TS val 2785329550 ecr 3050705881\\], length 37: SMTP: 354 End data with \\<CR\\>\\<LF\\>.\\<CR\\>\\<LF\\> \n06:19:36.149479 IP 172.16.10.190.54448 \\> 172.16.10.197.25: Flags \\[P.\\], seq 100:106, ack 260, win 501, options \\[nop,nop,TS val 3050705882 ecr 2785329550\\], length 6: SMTP: QUIT\n\nWhy crodw sends QUIT ?\n"
},
{
"author": "Alexander",
"body": "So i installed postfix on server where atlassian products is located and the same issue\n\nApr 8 07:20:57 bare-metal-atlassian postfix/smtpd\\[9046\\]: connect from localhost\\[127.0.0.1\\] \nApr 8 07:20:57 bare-metal-atlassian postfix/smtpd\\[9046\\]: 87589804BC: client=localhost\\[127.0.0.1\\] \nApr 8 07:21:57 bare-metal-atlassian postfix/smtpd\\[9046\\]: lost connection after DATA (6 bytes) from localhost\\[127.0.0.1\\]\n"
},
{
"author": "Dai Zhang",
"body": "[@Alexander](/t5/user/viewprofilepage/user-id/4812079) have you fixed this issue?\n\nI get into the same problem where jira and confluence works with mail server fine while crowd cannot get through it.\n\nCould you share me with some experience about it. great thanks.\n"
}
]
}
] |
https://community.atlassian.com/t5/Crowd-questions/Can-t-sent-test-mail/qaq-p/1991727
| null |
{
"author": "Aaron Andrade",
"title": "Best way to change from LDAP & AD identity services to just AD",
"body": "Currently we maintain two separate identity services, a legacy OpenLDAP service and Active Directory. Crowd is currently using the legacy OpenLDAP service (configured as a \"Delegated authentication directory\" in Crowd). We are decommissioning the OpenLDAP service and need to convert Crowd to use AD for authentication, while retaining all of the users/profiles currently configured. All user data (usernames/passwords/etc.) are synchronized between LDAP \\& AD, so all user details will remain the same. What would the least-disruptive process be to complete that migration?\n"
}
|
[
{
"author": "Craig Castle-Mead",
"body": "Hey [@Aaron Andrade](/t5/user/viewprofilepage/user-id/741643)\n\nThis should generally be pretty straight forward - we've done numerous switches between various directories with the same users. As always with a significant change though, it's always best to try in a non-production environment\n\n1. Ensure your username fields are the same in OpenLDAP and Active Directory\n2. I don't believe local groups are supported in Crowd for a delegated directory - but if for some reason you are using Local Groups on a directory you're getting rid of, there are extra steps involved (run an SQL query to get any user,group membership values from the cwd_membership table, then use this as the input for a CSV import file - as you're not importing any users, but a users file is mandatory, just create a dummy file with the first line of \"u,e,f,l,p\" and map these to User, Email, First name, Last name, Password on the import)\n3. Setup a new \"Microsoft Active Directory\" connector with the appropriate filters, run a sync (assuming you're using a cached directory), or do a user search if you're not caching\n4. Import groups from #2 if necessary. Spot check to validate the data looks similar to what you expect\n5. To each Crowd Application, add the new AD connector directory ABOVE your delegated authentication directory\n6. Go to each application, sync the user directories\n7. When a user logs to an application, crowd will attempt to login to the first directory mapped to that application that contains that username\n8. eg: say a users email is [email protected] in your delegated directory currently mapped to your Jira Application, and their password is Password1. The user is currently logging in to Jira with [email protected] and Password1. If you then add an AD connector to the Jira application in Crowd and drag it above the Delegated directory - if there's an account [email protected] and Password2 as the password, they would then need to login to Jira with Password2 - you COULD NOT login to Jira using [email protected] with Password1\n\nCCM\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/Best-way-to-change-from-LDAP-amp-AD-identity-services-to-just-AD/qaq-p/1973946
|
[
"active-directory",
"identity-manager",
"ldap"
] |
{
"author": "Janaki.R",
"title": "Getting proxy error while users are trying to login into Atlassian applications",
"body": "Hi Team,\n\nWe are using crowd for user authentication and we have configured some directories with in the crowd in that one of the directory synchronization is getting failed sometimes and crowd application is showing proxy error and in the logs we find that connection is getting aborted and the directory skipping the user authentication.\n"
}
|
[
{
"author": "Nic Brough -Adaptavist-",
"body": "I'm afraid there's not a lot we can help you with here. If there are intermittent proxy errors between your Atlassian applications and the Crowd serving their user directories, you'll need to fix the network or the proxy that's not allowing the connection.\n",
"comments": null
},
{
"author": "Roman Kovalov",
"body": "Hey, [@Janaki.R](/t5/user/viewprofilepage/user-id/3740636)\n\nI can confirm, that if you are using **connector** or **delegated** type of directory and if your directory is offline or have some connection issues, you can't login to your application.\n\n![Screenshot 2022-05-10 at 15.21.01.png](https://community.atlassian.com/t5/image/serverpage/image-id/198308i69E1CAC15246860C/image-size/large?v=v2&px=999 \"Screenshot 2022-05-10 at 15.21.01.png\")\n\nAccording to [this](https://confluence.atlassian.com/crowd/configuring-a-delegated-authentication-directory-128287004.html) specification, looks like this logic is works properly. Because crowd doesn't store users credentials for connector/delegated directories, it is stored in your directory where crowd is trying to find user credentials for each authentication.\n\nI can recommend you to fix connection issues to your directory or to use internal type of directory. More information you can find [here](https://confluence.atlassian.com/crowd/managing-directories-193037.html).\n",
"comments": null
},
{
"author": "Roman Kovalov",
"body": "Hey, [Janaki_R](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3740636) !\n\nWhat type of directory type do you use?\n\nI can confirm, that if your directory is offline, crowd cannot authenticate user from this directory to application, if you are using **connector** or **delegated** type of directory.\n\n![Screenshot 2022-05-10 at 15.21.01.png](https://community.atlassian.com/t5/image/serverpage/image-id/196644i8D677F08BBB8F1C4/image-size/large?v=v2&px=999 \"Screenshot 2022-05-10 at 15.21.01.png\")\n\nAccording to [this specification](https://confluence.atlassian.com/crowd/managing-directories-193037.html), looks like this logic is works properly.Because crowd doesn't store user credentials for connector/delegated directories, it is stored in your directory, where crowd is trying to find user credentials.\n\nFrom my side I can advice you to fix connection with your directory or try to use internal type of directory.\n\nMore information you can find here: \n<https://confluence.atlassian.com/crowd/managing-directories-193037.html> \n<https://confluence.atlassian.com/crowd/adding-a-directory-18579549.html>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/Getting-proxy-error-while-users-are-trying-to-login-into/qaq-p/1980120
| null |
{
"author": "Patrick Smith",
"title": "Anyone else having trouble with having crowd start automatically as a Windows service",
"body": "Followed instructions to the tee and still no luck\n"
}
|
[
{
"author": "Roman Kovalov",
"body": "Hello, [@Patrick Smith](/t5/user/viewprofilepage/user-id/1199220) !\n\nCan you describe your problem more clearly please? What exactly error do you have, when you trying to start *Crowd service* with **net start Crowd**command in cmd?\n\nFrom my side everything works well (the only thing was to change tomcat from 32-bit to 64-bit) : \n![Screenshot 2022-05-16 at 17.49.46.png](https://community.atlassian.com/t5/image/serverpage/image-id/197507iE140F7A2CB45D4A9/image-size/large?v=v2&px=999 \"Screenshot 2022-05-16 at 17.49.46.png\")\n\nIf you trying to start Crowd as Windows service in 64-bit system, I can advice you this guides, which are helped me a lot: \n<https://confluence.atlassian.com/crowd/installing-crowd-as-a-windows-service-82870454.html> \n<https://confluence.atlassian.com/crowd/installing-crowd-and-crowdid-191862.html>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/Anyone-else-having-trouble-with-having-crowd-start-automatically/qaq-p/1974136
| null |
{
"author": "Stephen Hodgson",
"title": "Is Crowd data center needed when users are in Azure AD?",
"body": "Crowd has been invaluable in the past to allow a centralized place to edit groups/permissions and to allow for authentication back to multiple LDAP directories as well as the internal directory. However, in the near future we should have all users in Azure AD and at that point it seems that Crowd was written out of the solution by Atlassian since Azure AD SAML SSO was baked directly into each application instead of keeping it centralized in Crowd.\n\nAm I missing something here or is Crowd just no longer part of the solution in this environment?\n"
}
|
[
{
"author": "Ed Letifov _TechTime - New Zealand_",
"body": "Hello, [@Stephen Hodgson](/t5/user/viewprofilepage/user-id/636567)\n\nI think, the only two reasons to keep Crowd around in this situation:\n\n* if some of the groups/permissions are additional to what you have in AD/AAD, usually this implies a smaller department that does not want to go via corporate IT on every nitty-gritty user-group-related change\n* if you have other applications integrated for SSO with Crowd\n\nPlease note the \"baked-in SSO\" will happily talk to Crowd DC, that can then talk to AAD, effectively fronting it, same as it was previously talking to AD.\n\nSee: [Upgrades added to Crowd Data Center's Azure AD integration](https://www.atlassian.com/blog/crowd/azure-user-filtering)\n\nAtlassian seems to highlight the ability to sync groups to the applications selectively. For one of our clients, about 23 groups were actually being used in Jira, but AD/AAD was pushing 8k+\n\nSo really, this is a matter of preference\n",
"comments": [
{
"author": "Stephen Hodgson",
"body": "[@Ed Letifov _TechTime - New Zealand_](/t5/user/viewprofilepage/user-id/502340),\n\nThanks for the reply.\n\nI had found the help page that the blog post you linked points to (<https://confluence.atlassian.com/crowd/configuring-azure-active-directory-935372375.html>) while I was looking into this prior to posting. The critical missing piece here is that what is described is not SAML SSO from Crowd to Azure AD. SAML SSO to Azure AD would allow us to enforce conditional access rules (including MFA) on the Azure AD side.\n"
},
{
"author": "Ed Letifov _TechTime - New Zealand_",
"body": "Yes, that's correct. What is described is basically \"user provisioning\" from Azure to Crowd.\n\nIf you want Azure to enforce conditional access rules then the \"baked-in SSO\" should hook to Azure directly.\n\nAs I mentioned, Crowd can still stay in the background and provide authorization information i.e. groups including those coming from AAD, but also local (to Crowd) ones.\n"
}
]
},
{
"author": "kaushal shah",
"body": "Hi [@Stephen Hodgson](/t5/user/viewprofilepage/user-id/636567),\n\nAs per your question, it seems like you are want to continue using Crowd for the stated reasons and want to integrate Azure AD with Crowd to enforce the security policies on the Atlassian users. I am delighted to say that we have a solution that fulfills your requirement.\n\nYou can use the [miniOrange Crowd SAML SSO](https://marketplace.atlassian.com/apps/1218304/saml-single-sign-on-for-crowd-connected-apps-crowd-sso?hosting=datacenter&tab=overview) plugin to integrate SAML SSO with Azure AD and use the [miniOrange crowd connectors](https://marketplace.atlassian.com/search?query=crowd%20connectors%20miniorange) to extend the SAML functionality to the Crowd-connected applications. By using the above plugins, all the users will be redirected to Azure AD for user authentication + MFA and you can still use Crowd to manage all your users.\n\nIt would be better if you can reach out to us at [[email protected]](mailto:[email protected]) or raise a ticket [here](https://miniorange.atlassian.net/servicedesk/customer/portal/2/group/6) to discuss this in detail.\n\nP.S.- I work for miniOrange, an Atlassian Gold Marketplace partner.\n\nThanks, \nKaushal\n",
"comments": [
{
"author": "Stephen Hodgson",
"body": "Thanks for the reply, but paying extra for functionality that is already provided (in a strange way) by Atlassian doesn't make sense to me.\n\nAlso, I'm not wild about inserting a 3rd party into the authentication process.\n"
}
]
}
] |
https://community.atlassian.com/t5/Crowd-questions/Is-Crowd-data-center-needed-when-users-are-in-Azure-AD/qaq-p/1972962
| null |
{
"author": "Matt Donagan",
"title": "Crowd Port 8095 open to public(?)",
"body": "Does port 8095 REALLY need open to the public?\n\nOr is that port used just to talk between Jira/Confluence/Crowd?\n\nMy server has Jira/Confluence/Crowd all on the same server (I know, one server...shame ...not my decision!) so do I really need to open a firewall port to be accessed by anyone outside of that server?\n\nDocumentation isn't really clear on that.\n\nThank you!\n"
}
|
[
{
"author": "Craig Castle-Mead",
"body": "Hi [@Matt Donagan](/t5/user/viewprofilepage/user-id/4816339)\n\n:8095 is how anything (the apps, or administrators) talk to Crowd. If Jira/Conf/Crowd are all running on the same server, you'd likely have Confluence and Jira setup with localhost:8095/crowd as the Crowd directory hostname - that's fine, your apps can all talk to each other.\n\nWhat you'd be missing in this scenario is how any of your admins can access the Crowd UI. If this is a Windows box and you've got RDP access, you could go to <http://localhost:8095/crowd/> to administer, and this would function, but may limit how your admins can access Crowd.\n\nCCM\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/Crowd-Port-8095-open-to-public/qaq-p/1972760
| null |
{
"author": "thomas.fregin",
"title": "How do you get the json values required by the Crowd group-level-admin REST method?",
"body": "Im using a local crowd environment for development and i would like to add a group admin via rest api as described in =\\> <https://docs.atlassian.com/atlassian-crowd/4.0.0/REST/#admin/1.0/group-level-admin-addGroupAdministrators> \nSo far i couldn't understand the json schema needed to add a group administrator =\\>\n\n { \"id\": \"https://docs.atlassian.com/jira/REST/schema/list-of-directory-entity-rest#\", \"title\": \"List of Directory Entity Rest\", \"type\": \"array\", \"items\": { \"title\": \"Directory Entity Rest\", \"type\": \"object\", \"properties\": { \"id\": { \"title\": \"Directory Entity Id\", \"type\": \"object\" }, \"type\": { \"type\": \"string\", \"enum\": [ \"USER\", \"GROUP\" ] } }, \"additionalProperties\": false }}\n\n<br />\n\nAs value for the id i used the groupId as mentioned here=\\><https://community.atlassian.com/t5/Crowd-questions/How-do-you-get-the-groupId-required-by-the-Crowd-group-level/qaq-p/1127534> which worked for a rest api get on a group but i dont understand the other values in the schema.\n"
}
|
[
{
"author": "GRENIER REMI",
"body": "Hi\n\nAre you able to use it ?\n\nThe entityName, it's the group name (base-64 encoded) right ?\n\nI have the error:\n> Can not deserialize instance of java.util.ArrayList out of START_OBJECT token\n\nThen, I have surunded the payload by \"\\[\" and \"\\]\". I get this error:\n> Unrecognized field \"grantEntities\" (Class com.atlassian.crowd.plugin.rest.entity.directory.DirectoryEntityRestDTO), not marked as ignorable \n> at \\[Source: org.apache.catalina.connector.CoyoteInputStream@4ac58d90; line: 1, column: 82\\] (through reference chain: com.atlassian.crowd.plugin.rest.entity.directory.DirectoryEntityRestDTO\\[\"grantEntities\"\\])\n\nThanks\n",
"comments": null
},
{
"author": "Nikita",
"body": "On this endpoint you need to follow next json schema to post data \n\n```\n{\n \"grantEntities\": [\n {\n \"id\": \"directoryId-entityName\",\n \"type\": \"GROUP\"\n },\n {\n \"id\": \"directoryId-entityName\",\n \"type\": \"USER\"\n }\n ]\n}\n```\n\ncurl --location --request POST '{{host}}/crowd/rest/admin/1.0/group-level-admin/{{groupId}}/admins' \\\\ \n--header 'Authorization: Basic Base64 username:password' \\\\ \n--header 'Content-Type: application/json' \\\\ \n--data-raw '{ \n\"grantEntities\": \\[ \n{ \n\"id\": \"{directoryId}-{entityName}\", \n\"type\": \"GROUP\" \n}, \n{ \n\"id\": \"{directoryId}-{entityName}\", \n\"type\": \"USER\" \n} \n\\] \n}'\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/How-do-you-get-the-json-values-required-by-the-Crowd-group-level/qaq-p/1965713
|
[
"administration",
"group"
] |
{
"author": "Zachary Hayes",
"title": "Turn off password expiration reminder",
"body": "Crowd version 4.4.0\n\nI would like to disable users receiving emails when their password is about to expire.\n\nCrowd has a mail template \"Password expiration reminder template\", but no option to disable the reminders. Would leaving the template empty stop the notifications, and if so is that how Atlassian expects them to be disabled?\n\nIf not through UI, is there a way to disable them from the server?\n\nI'm unable to find documentation about this template, so I believe password expiry reminders are a newer feature to Crowd.\n"
}
|
[
{
"author": "Zachary Hayes",
"body": "Go to Directories, and find the directory you'd like to disable expiration notifications.\n\nIf it's a Crowd Internal Directory, you can go to its Configuration menu and find the option for \"Notify the user of password expiry in\". Leaving this field blank disables notifications.\n\n![Screen Shot 2022-03-07 at 2.16.30 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/186800iE1C19039BF7B5DBF/image-size/large?v=v2&px=999 \"Screen Shot 2022-03-07 at 2.16.30 PM.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/Turn-off-password-expiration-reminder/qaq-p/1963043
| null |
{
"author": "Mark Hubers",
"title": "Using apps like Jenkins, How do you deal with IPs to apps that are not static?",
"body": "When you add a custom app to Crowd like Jenkins server. It asks for the app URL and it takes then it lookup the IP of that URL and it adds that IP to the app settings. In a docker/kubernetes world those IPs are not static anymore. How do others deal with apps having no-static IPs?\n"
}
|
[
{
"author": "Nikita",
"body": "Hello Mark, for this case elastic api should be used and i recommend use AWS\n\nTo ensure connectivity to your docker containers, check :\n\n-if security group(s) on the instance allow inbound traffic to the ports of interest.\n\n-same, please check network ACL on your subnet if they do not block the connections - both inbound and outbound.\n\n-ensure that the instance is in a public subnet and is reachable from the internet.\n\n-check if you can connect to the containers from inside of the instance, to make sure that your application is working as expected\n\nAlternatively, if you do not want to manage the instance and docker yourself, you can look into using AWS Fargate or Amazon ECS which will greatly simply management of your containers.\n",
"comments": null
},
{
"author": "Craig Castle-Mead",
"body": "Hey Mark,\n\nThe easy and unsecure answer is adding 0.0.0.0/0 to the Crowd Application Remote Addresses - obviously not recommended though!\n\nIt's not clear where you're hosting your Docker/K8S, but using AWS terminology, if you run your cluster from a private VPC that has a NAT VPC gateway with a fixed Elastic IP, outbound traffic from any of the containers running within that environment will be seen to the internet as coming from the Elastic IP address - so that's the one you add to the Remote Addresses list.\n\nLots of factors could impact if/how this would work - so take the above with a grain of salt. YMMV.\n\nCCM\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/Using-apps-like-Jenkins-How-do-you-deal-with-IPs-to-apps-that/qaq-p/1966795
| null |
{
"author": "zhongliwen",
"title": "Configuring an SSL connection to Active Directory",
"body": "Jira report error message:\n\nTest basic connection : Failed \nsfdcbt-cn-dc1.sfdcbt-cn.net:636; nested exception is javax.naming.CommunicationException: sfdcbt-cn-dc1.sfdcbt-cn.net:636 \\[Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target\\]\n"
}
|
[
{
"author": "Roman Kovalov",
"body": "Hey [@zhongliwen](/t5/user/viewprofilepage/user-id/4698197) !\n\nLooks like I found [solution](https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html) for your question. Hope that helps.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Crowd-questions/Configuring-an-SSL-connection-to-Active-Directory/qaq-p/1958771
|
[
"jira",
"ldap"
] |
{
"author": "Vera Valshonok",
"title": "Can groups in a viever role in project see and browse tickets internally?",
"body": "Hi!\n\nI'd like all the compnay internall groups to be able to open ticket in portal fora project, but not to see any tickets of others. How is is possible to do?\n\nTo which role should i add them?\n\nWill viewer role give this possibility or they will still see/browse tickets not only created by them internally?\n\nThanks\n"
}
|
[
{
"author": "Walter Buggenhout",
"body": "Hi [@Vera Valshonok](/t5/user/viewprofilepage/user-id/5174542),\n\nI see your question is about JSM. If you let your users access your project via the JSM portal (i.e. as customers of your service desk), they should be able to only see there own tickets by default.\n\nadd your internal groups to the *service desk customer* role in your JSM project to achieve this.\n\nHope this helps!\n",
"comments": [
{
"author": "Vera Valshonok",
"body": "I don't have such option in the current project, just Admin role ,agent or viever.\n"
},
{
"author": "Walter Buggenhout",
"body": "Oh - so your service managed project seems to be team managed? If that's the case, you can't add groups as customers directly, unfortunately. There is a [KB article](https://confluence.atlassian.com/jirakb/add-a-group-to-service-desk-customer-role-in-a-team-managed-jsm-project-1235851188.html) describing the state of that issue and a workaround using the REST API.\n"
},
{
"author": "Vera Valshonok",
"body": "Okey, I decided to choose other type of c=project without differenciation of team based and company based, but now it says that my issue type is opened to all to open although the project access is reqstricted. ITs a bit confusing.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/Can-groups-in-a-viever-role-in-project-see-and-browse-tickets/qaq-p/2818315
|
[
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Mar Angelo L_ Tareno",
"title": "Right smart Value to get the diff date",
"body": "Is this the right smart value to get the difference between creation date and the date of Change status for Specific status ? \n\n{{issue.created.diff(issue.statusCategoryChangedDate).days}}\n\nI need to get the count of days after changing the status between date created and date status change.\n"
}
|
[
{
"author": "Walter Buggenhout",
"body": "Hi [@Mar Angelo L_ Tareno](/t5/user/viewprofilepage/user-id/5544846),\n\nCould you explain what you are trying to achieve? I get a feeling that there may be an easier way to accomplish what you need than the way you are trying to solve this.\n",
"comments": [
{
"author": "Mar Angelo L_ Tareno",
"body": "Hi, I need to get how many days spend before the status changes from date of creation to change of status.\n\ndoes the smart value correct?\n"
}
]
},
{
"author": "Joseph Chung Yin",
"body": "[@Mar Angelo L_ Tareno](/t5/user/viewprofilepage/user-id/5544846) -\n\nIn smartvalue, when you try to get two date field (it is my understanding) the unit used must be actual date field.\n\nYour smartvalue usage of \"issue.statusCategoryChangedDate\" is not correct because it is a JQL function - See this reference page - <https://confluence.atlassian.com/jirakb/how-to-search-using-statuscategory-statuscategorychangedate-function-with-jql-1115669437.html>\n\nFrom the smartvalue reference page - <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/>, it clearly stated that units are referring to date unit/field.\n\nHope this helps.\n\nBest, Joseph Chung Yin\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/Right-smart-Value-to-get-the-diff-date/qaq-p/2818288
|
[
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Mariano Edvardsson",
"title": "Best practices for Customer Service portal open to the internet",
"body": "Can you give me advice on how you manage such access?\n\nWe're sharing our JSM Server instance with our customer project (the rest all internal projects).\n\nOf course the internal projects we don't want them to have a portal (or at least not anyone have access to them), but the Customer Portal should allow people to login (if user created by opening an issue via ticket) or signup.\n\nHow do I manage this? My JSM instance only has \\`jira-administrators\\` and \\`jira-servicedesk-users\\` groups by default.\n\nShould I create a \\`jira-servicedesk-customers\\` group or should I manage this with roles?\n\nI'm all ears!\n"
}
|
[
{
"author": "Joseph Chung Yin",
"body": "[@Mariano Edvardsson](/t5/user/viewprofilepage/user-id/4480807) -\n\nI agreed with what [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) suggested. However, if you still want the portal and JSM style of issue tracking, then what you can do is to change your internal JSM project(s) Customer Permissions (Project settings \\>\\> Customer Permissions) for Channel Access from Open to Restricted\n\n![2024-09-22_14-08-58.png](https://community.atlassian.com/t5/image/serverpage/image-id/348615iDDAE01CAE1BB5CF5/image-size/large?v=v2&px=999 \"2024-09-22_14-08-58.png\")\n\nWhen this option is selected, then your project admins/agents can control each project's access for \"Service Desk Customers\" role by manually adding the users to this role.\n\nThis essentially will only make the project visible in the portal UI where only the authorized users can access the project(s) and submit his/her issues via the portal UI. Don't forget that those users are treated as customers and will not be able to access the issues via the project UI. Lastly, this setup is done at each individual project's level.\n\nHope this also helps.\n\nBest, Joseph Chung Yin\n",
"comments": [
{
"author": "Mariano Edvardsson",
"body": "Hello [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) ! I don't have that option on the Project's Customer permissions:\n\n![Screen Shot 2024-09-22 at 20.55.13.png](https://community.atlassian.com/t5/image/serverpage/image-id/348622i26DC98DEF4CCEFC2/image-size/large?v=v2&px=999 \"Screen Shot 2024-09-22 at 20.55.13.png\")\n"
},
{
"author": "Joseph Chung Yin",
"body": "[@Mariano Edvardsson](/t5/user/viewprofilepage/user-id/4480807) -\n\nI missed your call out for JSM Data Center/Server... If this was the case, then you will need to change the option on for \"Customers who are added to this service project\" for your project.\n\nHope this helps.\n\nBest, Joseph\n"
},
{
"author": "Mariano Edvardsson",
"body": "Thank you!\n"
}
]
},
{
"author": "Walter Buggenhout",
"body": "Hi [@Mariano Edvardsson](/t5/user/viewprofilepage/user-id/4480807),\n\nHere's a couple of links to Atlassian documentation on how set up access to JSM on data center. The links are from version 10.0, but near the top right corner you can select the version that you currently have on your instance:\n\n* [Managing access to your service project](https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html) (essentials on how to manage access to your service desk project)\n* [Setting up server project users](https://confluence.atlassian.com/servicemanagementserver/setting-up-service-project-users-939926312.html) (relevant for managing users and groups)\n* [Configuring the customer portal](https://confluence.atlassian.com/servicemanagementserver/configuring-the-customer-portal-939926277.html) (has some tips about access and sharing the portal with your customers)\n\nIf you have *internal projects* that you don't want to have a portal, it makes much more sense to use Jira Software for those instead of Jira Service Management. These are built for tracking internal work, don't have a portal feature and have a cheaper license for your internal users than the agent license for JSM.\n\nHope this helps!\n",
"comments": [
{
"author": "Mariano Edvardsson",
"body": "Hello [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) ! Thanks for your input!\n\nBut does Jira Software adapt to a full blown IT OPS team? I'm mostly interested in Change Management ticket types and queues that show like this:\n\n![Screen Shot 2024-09-22 at 17.20.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/348613i67EEA2B9E5988E06/image-dimensions/204x466?v=v2 \"Screen Shot 2024-09-22 at 17.20.17.png\")\n\nAs well as the agentless asset tracking, etc etc.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/Best-practices-for-Customer-Service-portal-open-to-the-internet/qaq-p/2818274
|
[
"jira-service-desk-data-center",
"jira-service-management",
"jira-service-management-data-center",
"jira-service-management-server",
"server"
] |
{
"author": "James Culhane",
"title": "I cant get support as an org admin, all attempts fail - SD Projects and queues are failing and suppo",
"body": "Hi Atlassian Support, please contact me\n\[email protected]\n\nI am an Org admin and I operate, administrate and manage 5+ ServiceDesk Projects along with ALL ServiceDesk requests as an Agent also, and to troubleshoot access and add/remove users\n\nlast few days I am seeing regularly:\n\n\"You don't have access to this issue\"\n\nAn error occurred\n\nAn error occurred while loading this page\n\nWe couldn't load your queue\n\nSomething went wrong, please try submitting your request again.\n\nI need help before Monday to get access to queues, requests and administer\\<\n\nPlease contact me to assist ASAP\n"
}
|
[
{
"author": "Joseph Chung Yin",
"body": "[@James Culhane](/t5/user/viewprofilepage/user-id/1491238) -\n\nWelcome to the community. Unfortunately, this the community forum. You need to contact Atlassian Support team (<https://support.atlassian.com>) for their direct assistance. One problem is that based on your case's product plan of \"Free\", you may not be able to get their support in the off hours/over the weekend.\n\nAre you a site admin or just the project admin? If you are not a site admin, then you should contact your site admins as they have the rights to assist you on the access question too.\n\nSorry. Hope this helps.\n\nBest, Joseph Chung Yin\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/I-cant-get-support-as-an-org-admin-all-attempts-fail-SD-Projects/qaq-p/2818201
|
[
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Ivan Bilobrk",
"title": "How to set organization on a issue without sharing the issue with the organization",
"body": "Hi Community,\n\nI'm facing a challenge with Jira Service Management regarding how organizations are handled. We need to assign an organization to each issue for analytics purposes and easier searching. However, we also want to respect the customer's choice not to share their issue with the rest of their organization.\n\nHere's the problem:\n\n* If a customer doesn't want to share the issue with their organization, they select \"No one\" in the \"Share with\" field when creating the issue via the request form on the customer portal.\n* However, as I have concluded so far, if an agent later adds the organization (for internal tracking), the issue is automatically shared with the entire organization, which is not what the customer intended.\n\nOur requirement is to keep the organization linked to the issue for internal purposes without forcing the issue to be shared with the entire organization if the customer opts for privacy.\n\nIs there a way to achieve this without using a custom field for organizations? For example, can we assign the organization but restrict visibility using security levels or another approach?\n\nAny help or best practices would be greatly appreciated!\n"
}
|
[
{
"author": "Joseph Chung Yin",
"body": "[@Ivan Bilobrk](/t5/user/viewprofilepage/user-id/4941573) -\n\nGive this a try:\n\n1) If you want to control it at the Global level, meaning for all the JSM projects - then you can go to Settings \\>\\> Products \\>\\> Under the JSM section go to Configuration - Set \"No\" for\n\n##### Should new requests automatically be shared with a customer's organization? {#toc-hId--1423281560}\n\n2) If you want to control it at the specific project level, then you should be able to create issue security configuration setup with only project admins/service desk team role members and \"Reporter\" can see the issues. This security level will then needed to be assigned to the issues for the control to be enforced. This means that only the person who is the reporter of his/her issues + project admins and service desk team members can discover the issues. On the other hand, you can create a custom field (i.e. dropdown list data type) where you have to maintain the options that associate with the organization(s). Use this field for your internal tracking needs.\n\nHope this helps.\n\nBest, Joseph Chung Yin\n",
"comments": [
{
"author": "Ivan Bilobrk",
"body": "[@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739)\n\nThank you for the suggestions!\n\nRegarding the first solution, it doesn't fully solve the issue. The global setting that controls whether new requests are automatically shared only applies at creation. Our challenge arises when agents manually add the organization later for internal purposes, which still shares the issue with the entire organization, contrary to the customer's wishes.\n\nAs for the second suggestion involving Issue Security Levels, that seems like a valid approach, and I'll definitely consider it.\n\nWe would like to avoid using custom fields if possible.\n\nThanks again fory our help!\n"
},
{
"author": "Joseph Chung Yin",
"body": "[@Ivan Bilobrk](/t5/user/viewprofilepage/user-id/4941573) -\n\nIf my suggestions helped you, please click on Accept answer when you have a chance, so others with similar asks will see this posting as an answered one.\n\nBest, Joseph\n"
},
{
"author": "Ivan Bilobrk",
"body": "[@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739)\n\nI greatly appreciate your suggestions, but unfortunately they do not solve the problem.\n"
},
{
"author": "Ivan Bilobrk",
"body": "**Hi Community,**\n\nI previously posted about the challenge we're facing in Jira Service Management regarding how organizations are handled when customers choose not to share their issue with the rest of their organization. To recap:\n\nWe need to assign an organization to each issue for internal tracking, analytics, and proper support workflows. However, some customers, when submitting an issue through the portal, choose **\"No one\"** in the **\"Share with\"** field to keep their issue private from the rest of their organization. The problem arises when an agent later assigns the organization to the issue for internal purposes---this action automatically shares the issue with the entire organization, which conflicts with the customer's intent.\n\nSince my last post, I've gathered some additional context:\n\n1. **All issues must have an organization assigned** because our support processes are centered around knowing which organization the issue relates to. Agents need this context to handle issues effectively.\n\n2. **Customers sometimes submit sensitive information** that must remain confidential, meaning no one else from their organization should see the issue. This creates a challenge when trying to balance internal organization tracking with customer privacy.\n\nI've tried to address this using **Issue Security Levels**, but the issue persists. Even when the issue isn't visible to others due to security levels, the customer still sees that their issue is marked as \"shared with the organization,\" which creates confusion since it technically isn't visible to anyone but the reporter and agents.\n\nI find it surprising that there doesn't seem to be a clean way to resolve this. Has anyone faced similar challenges or implemented a workaround that addresses both organization visibility and customer privacy?\n\nAny insights or best practices would be greatly appreciated!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/How-to-set-organization-on-a-issue-without-sharing-the-issue/qaq-p/2818165
|
[
"cloud",
"customer-portal",
"jira-service-management",
"jira-service-management-cloud",
"organization",
"portal"
] |
{
"author": "Chris Gray",
"title": "Table type for Asset attribute",
"body": "Hello,\n\nI'm trying to add a server asset type that would have multiple lines for IP addresses and Subnet address. 1 Server can have multiple IP's and Subnets. Wondering what would be the best way to capture this type of relationship?\n\nThrough my searching I found a reference to adding a Table type attribute but I don't see that as an option.\n\n1. **Use a Table Attribute**:\n\n * If you want to display IP and Subnet addresses in a table format, you can use a **Table** attribute.\n * Add a new attribute and select the type as **Table**.\n * Define the columns of the table, such as `IP Address` and `Subnet Address`.\n"
}
|
[
{
"author": "Walter Buggenhout",
"body": "Hi [@Chris Gray](/t5/user/viewprofilepage/user-id/5598143) and welcome to the Community!\n\nI am not sure where you found this information. But just from the snippet, there is bit of a smell that this might be AI generated, which - unfortunately - in many cases could not really be trusted when it comes to accuracy.\n\nFor a list of available attribute types, you can check Atlassian documentation through [this support article](https://support.atlassian.com/jira-service-management-cloud/docs/attribute-types/).\n\nThe common way to set this up in assets would be to set up a separate object type IP Addresses / Subnet Addresses and add *server* as a linked attribute of type *object* in that table. It is like creating the table you refer to; it will only be a separate object type in your asset schema.\n\nHope this helps!\n",
"comments": [
{
"author": "Chris Gray",
"body": "You are correct, AI generated :(\n\nThanks for your help and suggestion on this.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/Table-type-for-Asset-attribute/qaq-p/2818066
|
[
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Shivani Saran",
"title": "Clone issue in another project and link cloned issue with original issue",
"body": "Clone issue in another project and link cloned issue with original issue\n"
}
|
[
{
"author": "Walter Buggenhout",
"body": "Hi [@Shivani Saran](/t5/user/viewprofilepage/user-id/5597298) and welcome to the Community!\n\nIs this something you need occasionally / just once? Or do you want to do this regularly as part of a fixed process?\n\nIn the first scenario, you could just use Jira's built in **clone issue** feature. It creates a duplicate of the issue and automatically links it to the original issue. The downside of this is that the clone remains in the same project. So you would then have to **move** the issue to the desired target project. If this is a one-off operation, that should be perfectly feasible.\n\nIf you want to do this repeatedly, it might be better doing this via an automation rule. Here's a sample rule from the template library showing how you can approach this:\n\n![Screenshot 2024-09-21 at 12.43.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/348522i57879E6EAB6E74D6/image-size/large?v=v2&px=999 \"Screenshot 2024-09-21 at 12.43.04.png\")\n\nHope this helps!\n",
"comments": [
{
"author": "Shivani Saran",
"body": "Hi [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) Thanks for your response. \n\nI created an automation for this, automation is working fine except \"issue linking with original issue\" \n\n![image (4).png](https://community.atlassian.com/t5/image/serverpage/image-id/348523iD6E9A0227F062AD1/image-size/large?v=v2&px=999 \"image (4).png\")\n"
},
{
"author": "Walter Buggenhout",
"body": "As you can see in the sample rule, you should be able to add the *link issue* action immediately into the **clone issue** action (see the detail in the last step of the screenshot I added earlier, where the Linked Issues field is filled out), so you don't need the branch and execute all in one go.\n\nIf that still doesn't work, it might help if you could share any messages from the audit log.\n"
},
{
"author": "Shivani Saran",
"body": "[@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) I made the change you suggested in my workflow but I'm not sure where I am going wrong \n\nI am including audit log details and Workflow here for your reference \n\n![image (6).png](https://community.atlassian.com/t5/image/serverpage/image-id/348526iD0BC5A3157CA2E38/image-size/large?v=v2&px=999 \"image (6).png\")![image (5).png](https://community.atlassian.com/t5/image/serverpage/image-id/348525iEDE1742DAE2C9A43/image-size/large?v=v2&px=999 \"image (5).png\")\n"
},
{
"author": "Walter Buggenhout",
"body": "The *link issue* step should not be a separate step. **Inside** the **Clone issue into ...** action, add *Linked Issues* as a separate field and configure the link there. Remove that last action *link issue to*. It will not be necessary anymore.\n\n![Screenshot 2024-09-21 at 13.26.29.png](https://community.atlassian.com/t5/image/serverpage/image-id/348530i0BED64AD9F10C8F2/image-size/large?v=v2&px=999 \"Screenshot 2024-09-21 at 13.26.29.png\")\n"
},
{
"author": "Shivani Saran",
"body": "[@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) Yeah, it's working fine. Thanks!!\n\n[@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) Is it possible to clone form attachment details as well from original to cloned issue.\n"
},
{
"author": "Walter Buggenhout",
"body": "That should work in exactly the same way, [@Shivani Saran](/t5/user/viewprofilepage/user-id/5597298). Attachments is also a field you can include:\n\n![Screenshot 2024-09-21 at 13.55.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/348531iE08F74C41F3D746C/image-size/large?v=v2&px=999 \"Screenshot 2024-09-21 at 13.55.44.png\")\n\nIf the answer was helpful, consider marking it as accepted. That makes it easier to find for people looking for similar solutions. ?\n"
},
{
"author": "Shivani Saran",
"body": "This (below mentioned) attached form detail I want to clone in cloned issue, the solution mentioned I implemented but I am not able to see these details in cloned issue. \n\nIs it possible to clone this attached form details? \n\n![image (7).png](https://community.atlassian.com/t5/image/serverpage/image-id/348532iBA6574B081713896/image-size/large?v=v2&px=999 \"image (7).png\")\n"
}
]
},
{
"author": "Luka Hummel - codefortynine",
"body": "Hi [@Shivani Saran](/t5/user/viewprofilepage/user-id/5597298) and welcome to the community!\n\nIf you're looking for a more efficient way to regularly clone issues across projects and link them automatically, our app [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2818041) could be an ideal solution. It allows you to easily clone issues across multiple projects, preserving all details including attachments, comments, and links, while automatically linking the cloned issue to the original. This could simplify your process compared to manual automation rules.\n\n![2024-09-24 14-28.png](https://community.atlassian.com/t5/image/serverpage/image-id/348972i3E1D4C8B5BB8A794/image-size/large?v=v2&px=999 \"2024-09-24 14-28.png\")\n\nYou can also integrate Deep Clone in your existing Jira Automation. You can read more on that [here](https://documentation.codefortynine.com/deep-clone-for-jira/jira-automation?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2818041).\n",
"comments": null
},
{
"author": "Clara Belin-Brosseau",
"body": "Hello [@Shivani Saran](/t5/user/viewprofilepage/user-id/5597298)\n\nThere is another way to clone and link issues together that might be easier for you.\n\nYou can try our app [Elements Copy \\& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2818041&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc). Both apps are automatically linked together.\n\n![Elements Copy & Sync - Link source issue to clone.png](https://community.atlassian.com/t5/image/serverpage/image-id/348790i8F234360EA37C59C/image-size/large?v=v2&px=999 \"Elements Copy & Sync - Link source issue to clone.png\")\n\nYou can check the guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/create-a-link-between-an-issue-and-its-copy-automa?&utm_source=community&utm_medium=answer&utm_campaign=question_2818041&utm_keyword=CS&utm_vendorID=4952).\n\nThe app is for free during 30 days (and it stays free under 10 users).\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/Clone-issue-in-another-project-and-link-cloned-issue-with/qaq-p/2818041
|
[
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Ana Luiza Chagas",
"title": "Permissions Jira service Management Access",
"body": "Hi team! \n\nI would like help regarding permissions in Jira service management. \n\nCurrently, our customers register on our services portal and are then redirected to a Jira registration screen where they are instructed to log in with their Microsoft account if they have our internal domain. \n\nHowever, when registering with a Microsoft account in Jira, the user automatically receives permissions for Confluence and Jira Software, and they only need access to Jira Service Management. \n\nHow can I fix this behavior and make users only receive the client permission to the Jira service management product? \n\nDoes anyone know how to help me, please? \nThanks! \n\n![register jira.png](/t5/image/serverpage/image-id/348452i3939B92782644E43/image-dimensions/230x306?v=v2 \"register jira.png\")\n"
}
|
[
{
"author": "Mikael Sandberg",
"body": "If you go to admin.atlassian.com \\> Products \\> User access settings you can control what users get access to when they sign up.\n",
"comments": [
{
"author": "Ana Luiza Chagas",
"body": "Hi [@Mikael Sandberg](/t5/user/viewprofilepage/user-id/853579)\n\nI didn't find the User Access Settings option when I accessed the product settings in my Jira cloud. Could you explain to me better where I can view it, please? \n\nThanks! \n\n![configs.png](https://community.atlassian.com/t5/image/serverpage/image-id/348799i2014587625AF4FA6/image-dimensions/138x247?v=v2 \"configs.png\")\n"
},
{
"author": "Mikael Sandberg",
"body": "You are looking in the wrong place, the screenshot you added is from Settings \\> Products. You have to go to admin.atlassian.com \\> Products and there you have User access settings\n\n![Screenshot 2024-09-23 at 12.04.30?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348817iDFE42078E6B10338/image-size/large?v=v2&px=999 \"Screenshot 2024-09-23 at 12.04.30?PM.png\")\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/Permissions-Jira-service-Management-Access/qaq-p/2817766
|
[
"access",
"cloud",
"jira-service-management",
"jira-service-management-cloud",
"permissions"
] |
{
"author": "BOURI Marouane",
"title": "how I can solve the problem of JIRA-INVALID-STATUS-RESPONSE",
"body": "Hello GUYS, \n\nCurrently I have a portal to make claims on my JIRA but claims does not work, and I found on the JIRA logs it says **JIRA-INVALID-STATUS-RESPONSE** **![image (36).png](https://community.atlassian.com/t5/image/serverpage/image-id/348430i20FE7560AD08D62C/image-size/large?v=v2&px=999 \"image (36).png\")**\n\n**how can I solve this problem ?** \n\nBest Regards\n"
}
|
[
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "Your JSON document is probably somehow invalid.\n\nI might be able to help if you share the relevant log entries that show the request URL and a non-truncated JSON payload.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/how-I-can-solve-the-problem-of-JIRA-INVALID-STATUS-RESPONSE/qaq-p/2817707
|
[
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Beatriz R?os",
"title": "Create a client without send an email",
"body": "I want to create a client, but I don't want to send him an email\n\nHow can I do?\n\nAnd, how I can delete a client.\n\nThanks\n"
}
|
[
{
"author": "Ingo Syllwasschy",
"body": "Go to Project Setting / Customer notifications. There you can disable ?Customer invited\".\n\nHow to delete a customer pls see there:\n\n<https://community.atlassian.com/t5/Jira-Service-Management/How-to-Delete-a-Customer-Jira-Service-Management-Cloud/qaq-p/1603537>\n\nHope it helps\n\nIngo\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/Create-a-client-without-send-an-email/qaq-p/2817669
|
[
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Martin Quezada",
"title": "Way to categorize service requests at the form level.",
"body": "New to JSM. Is there a way to organize service requests when one is creating an issue? Can this be solved via portal groups? Ex: Customer chooses HR in portal group, and a specific set of service requests will show up along with routing the service requests to the HR agents. I have also thought about creating a custom field but have yet to find a solution so that only a specific set of service requests options will show rather than all of them.\n"
}
|
[
{
"author": "Susan Waldrip",
"body": "Hi [@Martin Quezada](/t5/user/viewprofilepage/user-id/5597798) , welcome to the Community!\n\nIf I understand your question correctly, you can change the order of Request Types the customer sees by using Project Settings \\> Portal Settings \\> Portal groups and dragging them into the order you want:\n\n![help13.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347234i9440CA11A511DE00/image-size/large?v=v2&px=999 \"help13.jpg\")\n\nThe resulting page the Customer would see would be the **project portal** page with all the Request Types they can choose from:\n\n![help11.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347232i0016339BAFA8B90A/image-size/large?v=v2&px=999 \"help11.jpg\")\n\nHope that helps!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/Way-to-categorize-service-requests-at-the-form-level/qaq-p/2817739
|
[
"cloud",
"jira-service-desk-cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Sarah_wright",
"title": "Can AI fill in custom fields from dynamic forms?",
"body": "In the [Update the request types of issues using Atlassian Intelligence](https://support.atlassian.com/jira-service-management-cloud/docs/update-the-request-types-of-issues-using-atlassian-intelligence/)\n> This can be particularly useful when you receive requests by email and end up with a lot of issues with the **Emailed request** request type. By using the Atlassian Intelligence triage feature, you can easily update these issues to have more appropriate request types.\n>\n> Atlassian Intelligence will update the request types of these issues and fill in fields in the new request type based on content in the issue.\n\nNoting this works well for emailed requests, is it possible this would work for dynamic form fields? Would this be useful for generic requests (summary and description only) and read from a description field?\n"
}
|
[
{
"author": "Bryan Guffey",
"body": "Hey [@Sarah_wright](/t5/user/viewprofilepage/user-id/5509516) - \n\nBased on my reading of the [linked KB](https://support.atlassian.com/jira-service-management-cloud/docs/update-the-request-types-of-issues-using-atlassian-intelligence/), **yes** , it's using **all the content** in the issue to do the triage and update the request type and the new request type fields.\n> *Atlassian Intelligence will update the request types of these issues and fill in fields in the new request type based on **content in the issue.***\n\n<br />\n\nMy experience has been that the **thumbs up** and **thumbs down** feedback is quite important in tuning the model for your particular instance. When you give it the thumbs down, it will ask for more details about why, and I *believe*that feeds into the tuning for its responses. Someone from the Atlassian Intelligence team would be able to answer that a bit more clearly.\n\nIn regards to \"working as described,\" that's a harder thing to answer since generally, LLMs are **non-deterministic**, so if it's:\n\n**a)** suggesting a different request type, and \n**b)** suggesting field updates for the new request type\n\nthen I would say it's *working as* described. I think the question of *\"Is it working well for me yet?\"*is a different question.\n\nHope this helps!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/Can-AI-fill-in-custom-fields-from-dynamic-forms/qaq-p/2817658
|
[
"atlassian-intelligence",
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Vijay Dadi",
"title": "Ability to configure what fields / columns appear in the Child issues, Subtasks and Linked issues se",
"body": "Hello,\n\nWe have created a new issue type as Change Sub-Tasks which are used for changed tickets and created a new field \"Sequence\" which tells about the sequ1nce in which they will be executed.\n\nCurrently they are shown as below.\n\n![Sequence.png](/t5/image/serverpage/image-id/348419iC6DE2C15191AE001/image-size/large?v=v2&px=999 \"Sequence.png\")\n\nWhat I am looking for is to find way to include the Sequence number also.\n\nIf there a way when we can change the way how the subtasks are shown to include more details other than just a task summary.\n\nRegards,\n\nVj\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Vijay Dadi](/t5/user/viewprofilepage/user-id/5408989)\n\nCurrently there is not native support for that, but there is a change request for it to which you can add your vote/comments.\n\n<https://jira.atlassian.com/browse/JRACLOUD-70206>\n",
"comments": [
{
"author": "Vijay Dadi",
"body": "This is helpful [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) .\n\nRegards,\n\nVijay\n"
}
]
},
{
"author": "Susan Waldrip",
"body": "Hi [@Vijay Dadi](/t5/user/viewprofilepage/user-id/5408989) , in reading your request I'm not sure which subtask features you're using but could it be achieved with a checklist? I'm using Smart Checklist for Jira Pro and, although numbering is manual right now, it's an easy way to number your \"to do\" list (at least until automated numbering is available in some way).\n\n**Creating:**\n\n![help15.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348434iF7B582D678328671/image-size/large?v=v2&px=999 \"help15.jpg\")\n\n**Editing:**\n\n![help16.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348436i36028B7041C0C820/image-size/large?v=v2&px=999 \"help16.jpg\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/Ability-to-configure-what-fields-columns-appear-in-the-Child/qaq-p/2817623
|
[
"cloud",
"jira",
"jira-service-management",
"jira-service-management-cloud",
"sub-task",
"tasks"
] |
{
"author": "MARIEM QARA",
"title": "Upgrade strategy",
"body": "I'm looking for some clarification on the upgrade processes and release strategies for Jira Cloud:\n\n1. **Feature Activation:** How does the activation process work for new features? Are there specific circumstances that dictate whether features are automatically activated or require admin intervention?\n\n2. **Communication:** What is the standard process for communicating upcoming upgrades and changes to users? How far in advance are users typically notified?\n\n3. **Service Downtime:** What are the expected downtimes during major updates, and how are these communicated to users?\n\nAny insights or resources you could share would be greatly appreciated!\n\nThank you!\n"
}
|
[
{
"author": "Andy Heinzer",
"body": "Hi [@MARIEM QARA](/t5/user/viewprofilepage/user-id/5597677)\n\nThe response from [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602) is accurate. I understand you are looking for more information about the frequency of major updates that require downtime.\n\nEvery Atlassian cloud site will have a nightly maintenance window. This is typically a 2 hour window of time daily that typically starts at 1 AM of the local timezone. [Keep track of maintenance windows](https://support.atlassian.com/organization-administration/docs/keep-track-of-maintenance-windows/) has more details about this. Most major changes will plan to use that interval of time to schedule changes to the site if possible.\n\nIt's possible that your site could be unavailable during the nightly maintenance window. Only if we know the changes made to the site would exceed the time available in that maintenance window would Atlassian reach out to you to notify you of the changes in advance.\n\nMajor changes don't typically happen to every site on a daily basis. However the way changes are applied to our Cloud sites allow for even minor updates/changes to happen in a matter of a few minutes to a few hours in some cases, or in a matter of several days to weeks depending on the change.\n\nReviewing <https://confluence.atlassian.com/cloud/blog> you can see that several updates often have a wide range of time in which this update could be applied to a specific Atlassian Cloud site.\n\nI hope this helps.\n\nAndy\n",
"comments": null
},
{
"author": "Dirk Ronsmans",
"body": "Hi [@MARIEM QARA](/t5/user/viewprofilepage/user-id/5597677) , Welcome to the community.\n\n> **Feature Activation:** How does the activation process work for new features? Are there specific circumstances that dictate whether features are automatically activated or require admin intervention?\n\nIt depends on the feature to be honest. Certain items are just generally changed, but other do require or allow you to activate them or leave them deactivated. Most of them however are activated by default.\n> **Communication:** What is the standard process for communicating upcoming upgrades and changes to users? How far in advance are users typically notified?\n\nFor this as well, not really a fixed schedule. You can use the Product updates page on your admin hub or rely on in product notifications. Depending on your subscription you can also set your product on a certain release track which will give you more heads up when something will change.\n\n<https://support.atlassian.com/organization-administration/docs/keep-up-with-atlassian-changes-to-products/>\n\n> **Service Downtime:** What are the expected downtimes during major updates, and how are these communicated to users?\n\nBy default any changes are seamless and without downtime. If for some reason a maintenance downtime is required this will be communicated in the product and through email to the admins a long time ahead.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/Upgrade-strategy/qaq-p/2817559
|
[
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Ivett Laszlo",
"title": "Customizing Status Colors in Queues/Views",
"body": "Hi everyone,\n\nI'm looking for a way to customize the colors of different statuses in the queue and issue views. For example, I'd like to have **\"Open\"** displayed in red, **\"Waiting for customer\"** in blue, and **\"Closed/Resolved\"** in grey to make it easier to navigate visually.\n\nI've searched for options but haven't been able to find a way to do this. Does anyone know if it's possible or if there's a workaround?\n\nAny help would be appreciated! Thanks!\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Ivett Laszlo](/t5/user/viewprofilepage/user-id/5569143)\n\nThat is not a feature available natively in Jira. The colors of the Statuses reflect the Status Category for that status as follows:\n\n|-----------------|-------|\n| Status Category | Color |\n| To Do | gray |\n| In Progress | blue |\n| Done | green |\n\nEvery status is assigned to a Status Category that dictates its color.\n\nI did find a third party app in the Atlassian Marketplace that might provide what you want.\n\n[New Status Colors PRO for Jira Cloud](https://marketplace.atlassian.com/apps/1216518/new-status-colors-pro-for-jira-cloud?tab=overview&hosting=cloud)\n\nI've never used it, and there may be other comparable apps available.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/Customizing-Status-Colors-in-Queues-Views/qaq-p/2817482
|
[
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Paula Br?ck",
"title": "Jira Automation, SubTask summary contains form fields",
"body": "I would like to create a SubTask via Jira Automation. The SubTask summary should contain information (last name and start date) from a previously submitted form within the parent issue.\n\nThe form from which the information should be taken is not the trigger shown in the screenshot (\"EmployeeLifecycleManagement_Manager_DE\"). It is a differen form which is attachted to the parent issue.\n\nMy current automation looks like this:\n\n![Screenshot 2024-09-20 143845.png](/t5/image/serverpage/image-id/348386i71F7EA868E88AFCB/image-size/large?v=v2&px=999 \"Screenshot 2024-09-20 143845.png\")\n\nCan someone help me to extend the summary of the SubTask?\n"
}
|
[
{
"author": "Valerie Knapp",
"body": "Hi [@Paula Br?ck](/t5/user/viewprofilepage/user-id/5568338) , thanks for your question.\n\nWould it be possible, in your scenario, to populate a custom field on the submission of the other form with the name? You don't need to enable the custom field to the view screen so it doesn't need to be visible, but in that way, you could just reference a smart value of the custom field.\n\nPlease share your feedback about my proposed solution.\n\nCheers\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Service-Management/Jira-Automation-SubTask-summary-contains-form-fields/qaq-p/2817445
|
[
"cloud",
"jira-service-management",
"jira-service-management-cloud"
] |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.