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{
"author": "Chawla Eekshit",
"title": "How can we access Track and Release data for using into Power BI to create a report?",
"body": "Im currently figuring out a way to export the list of issues from Track and Release to Power BI, for that Im trying to save it first at Sharepoint via Power Automate. Will anyone be able to guide me what all steps should I follow or is there a simpler or better way to do the above?\n"
}
|
[
{
"author": "theCode4_company",
"body": "Hello [@Chawla Eekshit](/t5/user/viewprofilepage/user-id/5546892) ,\n\nIt's definitely possible and much easier to export the list of issues from Release versions to Power BI using our free plugin [Exporter for Jira](https://marketplace.atlassian.com/apps/1233034/exporter-for-jira-power-bi-looker-tableau-csv-json?hosting=cloud&tab=overview). However, could you please clarify what you mean by \"issues from Track\"? This will help us provide more specific guidance.\n\nBest regards, \ntheCode4 Team\n",
"comments": [
{
"author": "Chawla Eekshit",
"body": "Referring to the image attached here, I want to basically automate the export and access it in Power BI, to visualise the status of issues. Please suggest some free service as this practice is to save time and money of the team members. \n\nLooking forward for a solution ASAP. \nThank you \n![tnr.png](https://community.atlassian.com/t5/image/serverpage/image-id/336590i2911CF0E9541F487/image-size/large?v=v2&px=999 \"tnr.png\")\n"
},
{
"author": "theCode4_company",
"body": "You are using a Data Center hosting, right?\n"
},
{
"author": "Chawla Eekshit",
"body": "yes\n"
},
{
"author": "theCode4_company",
"body": "Unfortunately, in this case, our free app isn't a solution, as we don't have a Data Center version. The other available plugins in the marketplace don't offer free options for Data Center either. Therefore, the best option for you would be to use the REST API. Here are links to topics that might provide a solution:\n\n[How to connect Power BI to JIRA using Rest API and without third-party plugins](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-connect-Power-BI-to-JIRA-using-Rest-API-and-without-third/qaq-p/2255960)\n\n[Atlassian documentation of the Data Center REST API](https://developer.atlassian.com/server/jira/platform/rest/v10000/intro/#gettingstarted)\n\nAll the best!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-can-we-access-Track-and-Release-data-for-using-into-Power-BI/qaq-p/2758239
|
[
"access",
"and",
"cloud",
"power-automate",
"power-bi",
"release",
"sharepoint",
"track"
] |
{
"author": "Jacqui Carrigan",
"title": "Jira projects and calendar view",
"body": "Are there any project types where calendar view is not available? I cant seem to find it on my software project.\n"
}
|
[
{
"author": "Annie _DevSamurai",
"body": "Hi [@Jacqui Carrigan](/t5/user/viewprofilepage/user-id/4121352)\n\nWelcome to the community.\n\nThe calendar view is not available by default in Jira Software projects, which focus more on agile boards and backlogs. The calendar view is typically found in Work Management projects or can be added via plugins from the Atlassian Marketplace.\n\nIf you need a calendar view in your Software project, you may consider installing an appropriate add-on.\n\nI'd like to recommend our [TeamBoard ProScheduler](https://marketplace.atlassian.com/apps/1223423/resource-planning-project-management-gantt-chart-for-jira?hosting=cloud&tab=overview) and [TeamBoard TimePlanner](https://marketplace.atlassian.com/apps/1224927/team-capacity-planning-time-tracking-timesheets-for-jira?hosting=cloud&tab=overview) apps, which provide robust calendar functionalities and can seamlessly integrate with your existing Jira setup. These tools offer advanced scheduling and planning features that can enhance your project management experience.\n\nHope it may help!\n\n![Screenshot 2024-07-18 at 10.02.35.png](https://community.atlassian.com/t5/image/serverpage/image-id/336227i001FBDF1244E56F4/image-size/large?v=v2&px=999 \"Screenshot 2024-07-18 at 10.02.35.png\")\n",
"comments": null
},
{
"author": "Trudy Claspill",
"body": "Hell [@Jacqui Carrigan](/t5/user/viewprofilepage/user-id/4121352)\n\nJira Work Management and Jira Software are being combined into a single product. The Calendar view will eventually become available in Software projects.\n\nAccording to this documentation you should be able to access the calendar\n\n<https://support.atlassian.com/jira-software-cloud/docs/what-is-the-calendar/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Jira-projects-and-calendar-view/qaq-p/2757768
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Deepthi_Kotha",
"title": "RE: Trudy Claspill mentioned you in Ticket 68240 now closed - please help us with implementing the f",
"body": "Hi Trudy\n\nThank you for your email below.\n\nI think there is a misunderstanding here, my initial question was specifically for the JIRA Customer app(JIRA Service Management app). Our customers who raise the bugs/support issues for us have been complaining about the 'Select All' option that is not available from the Status drop down as highlighted below.\n\nPlease can you guide me in the right direction to get this resolved for our customers.\n\nThank you\n\nDeepthi Kotha![JIRA.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/336274i5D0F972AE54DF3D9/image-size/large?v=v2&px=999 \"JIRA.PNG\")\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "[@Deepthi_Kotha](/t5/user/viewprofilepage/user-id/5545085)\n\nI think you meant for this to be a response on your original post.\n\n<https://community.atlassian.com/t5/Jira-Work-Management-Questions/Ticket-68240-now-closed-please-help-us-with-implementing-the/qaq-p/2756030>\n\nI've responded there.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/RE-Trudy-Claspill-mentioned-you-in-Ticket-68240-now-closed/qaq-p/2758093
| null |
{
"author": "Mateja Leskovec",
"title": "Automation to move a cloned issue from one epic to another in a different Jira project",
"body": "Hello everyone,\n\nI'd like to understand if it's possible to set the following automation: \n\nEach team working on a product has their own Jira project. Their work is tracked in different epics under one initiative per product. As the products are kicked off, the epics are created - meaning that each project has it's unique initiative and respective epics.\n\nAt one point we'd need to clone a ticket from Project A to Project B, but also track it under the epic of Project B.\n\nDoes the automation support this?\n\nThank you!\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Mateja Leskovec](/t5/user/viewprofilepage/user-id/5408580)\n\nAre these Company Managed projects?\n\nAutomation has a Clone issue action that would allow you to specify another project as the destination. In that action you can also set the fields in the newly created issue, and that would include setting the Parent of the new issue to match the source issue\n\nThis works only between Company Managed projects.\n",
"comments": [
{
"author": "Mateja Leskovec",
"body": "Hello Trudy,\n\nwe would need also need the Parent of the newly created issue to change to a different epic under the same initiative.\n\nSo the completion of the original issue in Project A and under Epic C would created a clone of X in the Project B and under Epic D, but both housed under the Initiative X.\n"
},
{
"author": "Trudy Claspill",
"body": "The Clone action allows you to set the Parent field, which is how you identify the parent/Epic for the newly created issue. Here is a simple example where you know the explicit issue key of the Epic.\n\n![Screenshot 2024-07-22 at 8.28.12?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337079i4DD4CD2FFFCE3ADB/image-dimensions/353x373?v=v2 \"Screenshot 2024-07-22 at 8.28.12?AM.png\")\n\nThe next thing you have to determine is how you will know what Epic to specify. Do all the cloned issues go to the same Epic, every time? Or is there some logic you need to execute to determine the Epic that will be the parent of a particular clone?\n"
},
{
"author": "Mateja Leskovec",
"body": "Hello Trudy,\n\nevery time is a different epic under the same initiative, so the automation would have to figure that out while cloning the issue.\n"
},
{
"author": "Trudy Claspill",
"body": "If it is going to be a different Epic each time you are going to have to provide some logic for how that Epic would be determined.\n\nIf you were doing this task manually how would you determine the destination Epic?\n\nAlternately you could use a Manually triggered automation rule where your user would manually trigger the rule to clone the issue. With a manually triggered rule you can prompt the user to enter the issue key for the destination Epic and then use that dynamic input within the automation rule to set the parent of the newly created issue.\n"
}
]
},
{
"author": "Luka Hummel - codefortynine",
"body": "Hi [@Mateja Leskovec](/t5/user/viewprofilepage/user-id/5408580)\n\nIf you are willing to try a third-party app, you can try our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2757995).\n\nDeep Clone can keep the original Parent Link when cloning issues to other projects.\n\n![2024-07-19 11-16.png](https://community.atlassian.com/t5/image/serverpage/image-id/336662i36CD6B6E4E0EF2D9/image-size/large?v=v2&px=999 \"2024-07-19 11-16.png\")\n",
"comments": [
{
"author": "Mateja Leskovec",
"body": "Hello Luka, we would want this to be an automated process, not a manual one.\n"
},
{
"author": "Luka Hummel - codefortynine",
"body": "Hi [@Mateja Leskovec](/t5/user/viewprofilepage/user-id/5408580)\n\nThat's not a problem, you can use Deep Clone together with Jira Automations and use a normal Jira Automation trigger to start a Deep Clone. You can read more on that [here](https://documentation.codefortynine.com/deep-clone-for-jira/jira-automation#AutomationforJiraviaWorkflows-HowtoTriggerDeepCloneFromJiraAutomation(Company-managed)?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2757995).\n\nYou then can also use the [Field Editor feature](https://documentation.codefortynine.com/deep-clone-for-jira/field-editor?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2757995), which allows you to set a new Parent for the cloned issue(s). Furthermore, you even can use [Jira Expressions](https://documentation.codefortynine.com/deep-clone-for-jira/jira-expressions?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2757995) to set a dynamic parent.\n\n![2024-07-22 17-32.png](https://community.atlassian.com/t5/image/serverpage/image-id/337081i706F14F76783EAFA/image-size/large?v=v2&px=999 \"2024-07-22 17-32.png\")\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Automation-to-move-a-cloned-issue-from-one-epic-to-another-in-a/qaq-p/2757995
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Aarti Sarkar",
"title": "Xray - Configure Project not working",
"body": "Hi\n\nI am trying to configure and existing project in Xray so that I can then set up XRay Issue types and subsequently create tests, test plans etc.\n\nBut when I click on submit after selecting the project it does not proceed any further. Instead I get a spinner forever.\n\n![image.png](/t5/image/serverpage/image-id/336082i8AFCB5BF6CA37F33/image-size/large?v=v2&px=999 \"image.png\")\n"
}
|
[
{
"author": "Nicolas Grossi",
"body": "[@Aarti Sarkar](/t5/user/viewprofilepage/user-id/5546062) WElcome! You might contact xray vendor support ?\n\nNicolas\n",
"comments": [
{
"author": "Aarti Sarkar",
"body": "Thanks Nicolas I did raise the issue with them.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Xray-Configure-Project-not-working/qaq-p/2757072
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Lucas Emanuel Lima de Almeida",
"title": "Como fazer para colocar o tempo do lado inferior direito",
"body": "Como fazer para colocar o tempo do lado inferior direito,![Captura de tela 2024-07-16 161046.png](/t5/image/serverpage/image-id/335959i9396CBBFFBE8A5D8/image-size/large?v=v2&px=999 \"Captura de tela 2024-07-16 161046.png\")\n"
}
|
[
{
"author": "Mohanraj Thangamuthu",
"body": "Hello, Good day. Go to settings \\>\\> Issues \\>\\> Time tracking and make sure you have Tempo selected, if you are looking to use Tempo for time tracking. Thanks\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Como-fazer-para-colocar-o-tempo-do-lado-inferior-direito/qaq-p/2756483
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Lex Baldridge",
"title": "How can I create and transition a task after a custom drop-down option field is changed?",
"body": "Good morning, I am currently trying to create a task once a drop-down Custom field has been selected.\n\nI have 2 Custom fields, one being QMS Owner approval and the other being process owner approval. Both have the same options for the drop down either being approved or denied. These custom dropdowns are on multiple different tasks. and look as shown below. ![Capture12.PNG](/t5/image/serverpage/image-id/335906i3B2E2A9EC81CDA46/image-dimensions/555x321?v=v2 \"Capture12.PNG\")\n\nThe issue I am having is after both have been changed to either approved or denied the task needs to be transitioned and a new task will be created (both sharing the epic as the parent). At the moment I have all of the automation set up besides how to trigger the automation. I do not want to set up approvals sense there are multiple, and you can only set one approval per task. The automation I have so far looks as follows:\n\n![Capture10.PNG](/t5/image/serverpage/image-id/335908iD504424F47FF269E/image-size/large?v=v2&px=999 \"Capture10.PNG\")![Capture11.PNG](/t5/image/serverpage/image-id/335909iFE1615F803AFC3DC/image-size/large?v=v2&px=999 \"Capture11.PNG\")\n\nI have tried both approvals completed and When value changes. I have never delt with a transition like this so if anyone has any suggestions that would be greatly appreciated.\n"
}
|
[
{
"author": "Lex Baldridge",
"body": "It keeps deleting my other 2 photos so this is what it looks like in the issue type selection in project settings![Capture13.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/335914iE49974E1280A2319/image-size/large?v=v2&px=999 \"Capture13.PNG\")![Capture9.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/335915iE557E82C323DCB92/image-size/large?v=v2&px=999 \"Capture9.PNG\")\n",
"comments": [
{
"author": "Lex Baldridge",
"body": "It is now recognizing the \"when value changes\" trigger, however, I am getting errors\n\n![Capture14.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/335916i39A6B00DA2C5CB05/image-size/large?v=v2&px=999 \"Capture14.PNG\")\n\nEach if block is a separate variation of Process Owner approval equals approved or denied and QMS owner approval equals approved or denied\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-can-I-create-and-transition-a-task-after-a-custom-drop-down/qaq-p/2756260
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Deepthi_Kotha",
"title": "Ticket 68240 now closed - please help us with implementing the feature for our Clients",
"body": "Hello Team,\n\nWe have raised an issue with JIRA on 11/07/2023 as below:\n\n***<https://jira.atlassian.com/browse/JRACLOUD-68240>***\n\n***Unfortunately for now there is no way to select all checkbox by one click. We have a feature request created to get this implemented.***\n\n* ***[Add a \"Select All\" option for checkbox custom field](https://protect-eu.mimecast.com/s/HFmPCywqKUo5y1VcQqOrv?domain=jira.atlassian.com).***\n\n***Please be sure to watch it, and vote on it, so that you're notified if this is implemented in a future release. For your reference, you can find our policy on how we prioritise feature and improvement requests at [this page](https://protect-eu.mimecast.com/s/8glxCz6rLuqom1VhK0p5s?domain=confluence.atlassian.com). I have also added a link to this case so that the developers can reference it if necessary.***\n\nNow the ticket is in closed status but the resolution is not clear.\n\nCan i have some assistance with implementing 'Select All' option in Status drop down for our JIRA Client portal\n\nMany thanks\n\nDeepthi Kotha\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Deepthi_Kotha](/t5/user/viewprofilepage/user-id/5545085)\n\nWelcome to the Atlassian community.\n\nFirst, in the Filters / View All Issues screen you need to switch to the **new issue search**\n\n![Screenshot 2024-07-16 at 10.30.26?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335949iBF6704914D3DEF72/image-size/large?v=v2&px=999 \"Screenshot 2024-07-16 at 10.30.26?AM.png\")\n\nThis is currently a per user setting, not a global setting.\n\nAfter making that switch, you in the Basic view the **not equals** option is available in the Status drop down.\n\n![Screenshot 2024-07-16 at 10.32.59?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335950iAB31FDB67F5294A2/image-size/large?v=v2&px=999 \"Screenshot 2024-07-16 at 10.32.59?AM.png\")\n\nThey didn't specifically implement a \"Select all\" option. Aligning with your use case where you selected all and then deselected some they instead allow you to specify \"not equals\". Then you need only select the Status values that you want to exclude from the search.\n",
"comments": [
{
"author": "Trudy Claspill",
"body": "[@Deepthi_Kotha](/t5/user/viewprofilepage/user-id/5545085)\n\nIt seems you posted a response as an entirely new Question.\n\n<https://community.atlassian.com/t5/Jira-Work-Management-Questions/RE-Trudy-Claspill-mentioned-you-in-Ticket-68240-now-closed/qaq-p/2758093>\n\nYes, there was a misunderstanding. You have posted your question in the forum for Jira Work Management. That is a different product than Jira Service Management, which has its own form here\n\n<https://community.atlassian.com/t5/Jira-Service-Management/qa-p/jira-service-desk-questions>\n\nThe issue that you referenced does not apply to the Customer Portal for Jira Service Management. It applies only to the interface available to licensed Jira users.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Ticket-68240-now-closed-please-help-us-with-implementing-the/qaq-p/2756030
| null |
{
"author": "Christian Piermayr",
"title": "Hide & Show Issue type dependent fields through project configurations",
"body": "Hi Atlassian Community,\n\nWe are encountering an issue similar to the one described in this post: [Make a field Show/Hide depending on creating request types in Jira Service Management](https://community.atlassian.com/t5/Jira-Service-Management/Make-a-fields-Show-Hide-depending-on-creating-request-types-in/qaq-p/2398691).\n\nIn our case, when we modify issue type fields through **Project Settings \\> Field Configurations**, the fields still appear in the project when selecting the issue type via filters.\n\nOur goal is to ensure that the spreadsheet/list view is consistent for all users. We understand that changes to issue type fields should apply universally to everyone involved in the project. However, this does not seem to be happening as expected.\n\nAny insights or solutions to ensure the field configuration changes are reflected consistently for all users would be greatly appreciated.\n\nThank you!\n\nBest regards,\n\nChristian\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Christian Piermayr](/t5/user/viewprofilepage/user-id/5450576)\n\nCan you provide some screen image to help illustrate the behaviour you are seeing but find undesirable?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Hide-amp-Show-Issue-type-dependent-fields-through-project/qaq-p/2755814
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Christian Piermayr",
"title": "Status changes automatically to status category (To Do, In Progress, Done)",
"body": "Hi Atlassian Community,\n\nWe are experiencing issues with status names as the seem to automatically default to status category naming (To Do, In Progress, Done) in the List View. I kind of managed to unconsciously correct that in one project but now, other projects face the same issues.\n\nCan someone share the logic behind that and how to correct that?\n\nIt seems to happen also when creating different workflows for different issue types. Highly appreciate any solutions for that as well.\n\nThank you in advance and best regards,\n\nChristian\n"
}
|
[
{
"author": "John Funk",
"body": "Hi Christian,\n\nThe statuses are based on the Workflow that is associated with the project. So if you create a new project and the default workflow that comes with that template has those names, that what you see.\n\nSo, if you want to change the status names, then you need to modify the workflow. But do not simply change the status names in the workflow because that could potentially change that status name through out your entire instance. You would need to modify the workflow to add new statuses (and therefore new status names) into your workflow.\n",
"comments": [
{
"author": "Christian Piermayr",
"body": "Hi [@John Funk](/t5/user/viewprofilepage/user-id/7148),\n\nThank you for responding so quickly to my question.\n\nIf I understand your suggestion correctly, you mean that I should enter the workflow settings for a given project and issue type, add new status categories (one for each), and give them the names I want to see in this workflow. After that, I can delete the default ones. Is that right?\n\n![Status change.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/335857iB8D62AE2FC8C5A6A/image-size/large?v=v2&px=999 \"Status change.jpg\")\n\nThank you very much for your help and expterise!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Status-changes-automatically-to-status-category-To-Do-In/qaq-p/2755793
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Krishna Reddy",
"title": "how to show original estimate,remaining estimate and logged hours in custom gadget",
"body": "Hi,\n\nUnder story we have created subtaks and assigned estimates,remaining time ,that sum shown at user story level but i a not getting same while i am generating dash board report.\n\nCould you please help me on priority?\n\nRegards,\n\nkrishna\n"
}
|
[
{
"author": "Krishna Reddy",
"body": "thanks for your greate help but my case is different,i am using custom charts form gadgets,so here i am not getting these fileds.\n\nSo need help on this:\n",
"comments": [
{
"author": "Alex Koxaras _Relational_",
"body": "It seems that you didn't post anything :/\n"
}
]
},
{
"author": "Alex Koxaras _Relational_",
"body": "Hi [@Krishna Reddy](/t5/user/viewprofilepage/user-id/5544690) and welcome to the community,\n\nIn order for us to come to a solid conclusion, we need to know what kind of report you are generating, and which JQL you include in e.g. the specific gadget.\n",
"comments": [
{
"author": "Krishna Reddy",
"body": "\"Custom Charts\" Gadget\n\nCustom JQL\n\n:project = Project1 AND issuetype =Story AND labels= Package1 Or project = Project2 AND issuetype =Story AND labels= Package1 Or project = Project3 AND issuetype =Story AND labels= Package1\n"
},
{
"author": "Krishna Reddy",
"body": "can i get an help on my issue\n"
}
]
},
{
"author": "Danut M _StonikByte_",
"body": "Hi [@Krishna Reddy](/t5/user/viewprofilepage/user-id/5544690) ,\n\nYou could use the Jira's **Filter Results gadget** configured to display the sum fields like \"? Original Estimate\", \"? Remaining Estimate\" or \"? Time Spent\" to display the stories along with their cumulative time estimates on your dashboard.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/335785iAB1121A04B422DE4/image-size/large?v=v2&px=999 \"image.png\")\n\nHope this helps.\n\nDanut.\n",
"comments": null
},
{
"author": "Hemalatha Balamurugan",
"body": "Hi [@Krishna Reddy](/t5/user/viewprofilepage/user-id/5544690) ,\n\nIt is possible to fetch the Jira Estimate fields in your custom gadget.\n\nLook for gadgets related to Time Tracking such as \"Fileter Results\" or \"Issue Statistics\". While you create the dashboard kindly provide the JQL required and add columns to display in the gadget.\n\nHope this helps.\n\n![Time Tracking Fields.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/335784i03BBE2D032C35ECB/image-dimensions/349x263?v=v2 \"Time Tracking Fields.jpg\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/how-to-show-original-estimate-remaining-estimate-and-logged/qaq-p/2755634
|
[
"cloud"
] |
{
"author": "Kathy Hart",
"title": "Using Import CSV to update fields erased the Parent field",
"body": "I was working with a team-managed Work Management project and needed to copy the data from the Category field (team-managed field) to an actual Jira Custom Field.\n\nTo do this I exported the affected tickets to a csv using only\n\n* Issue Key\n* Summary\n* Category\n\nI modified the name of the Category column to be the name of the new field and proceeded to do a CSV import using Issue Key as the mapping field.\n\nI was not trying to alter the Parent field at all, so I did not include it in the export or the import. The import file consisted only of those three fields.\n\nAfter the import the new custom field was populated correctly, HOWEVER the parent field for all issues was deleted. All Epic links were removed.\n\nI cannot find anything in the documentation that would indicate this is expected. The documentation, as far as I can see, does not REQUIRE the Parent field to be part of an updated import.\n\nHas anyone else experienced this? Is this because it was a team-managed project? Or because it was a Work Management project?\n\nWhen trying to correct the problem, I tried to use a JQL WAS statement to find what the Parent of each issue was before the update, but WAS is not an allowed function to use with the Parent field. I ended up having to look at the history of each ticket, find the Parent ID and update manually.\n\nWas there an easier way to go about finding and fixing the Parent field after the damage was done?\n"
}
|
[
{
"author": "Kathy Hart",
"body": "Turns out this is a known bug. [JRACLOUD-81919 - Updating any field in Team-Managed projects using the CSV import causes the Epic link between Epics and other issue types to be broken](http://JRACLOUD-81919 - Updating any field in Team-Managed projects using the CSV import causes the Epic link between Epics and other issue types to be broken)\n\nAnd due to this feature not being implemented yet, it would not have helped if I put the parent field in the csv file: [JRACLOUD-83172 - Ability to import issues with parent-child(epic-task) relationship to team-managed project](http://JRACLOUD-83172 - Ability to import issues with parent-child(epic-task) relationship to team-managed project)\n\nFeel free to upvote both of these items to encourage Atlassian to implement the fixes.\n\nThanks\n\nKathy\n",
"comments": [
{
"author": "Hans Polder",
"body": "The links aren't working for me, I added the working links (for me) below:\n\n<https://jira.atlassian.com/browse/JRACLOUD-81919>\n\n<https://jira.atlassian.com/browse/JRACLOUD-83172>\n\nThis seems like quite an annoying issue. I hope they fix it soon!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Using-Import-CSV-to-update-fields-erased-the-Parent-field/qaq-p/2755054
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Rahul Wattamwar",
"title": "Showing error for jira query when used email id",
"body": "I am using query as,\n\nstatus CHANGED BY '[email protected]'\n\nthe above id is my logged in user id still it shows error![JIRAError.png](https://community.atlassian.com/t5/image/serverpage/image-id/335780iB7AE4A155E841C1F/image-size/large?v=v2&px=999 \"JIRAError.png\")\n"
}
|
[
{
"author": "Monika Rani",
"body": "Hello [@Rahul Wattamwar](/t5/user/viewprofilepage/user-id/3936999) Welcome to the community.\n\nBY and username don't work together. However, it works by placing the user id. your query should look like this. You need to change the username by user id.\n\n```\nstatus CHANGED by 557058:36489d87-6c0f-4d2b-9862-5145432a647d\n```\n\nYou can check the user id by navigating to Admin\\>User management\\>Users and hoover on the user you want to add to the JQL.\n\nAs the user id is long and convoluted you can open a new tab and copy the last set of numbers/letters after .../users/\n\nAtlassian changed things about the username in Cloud you can look here: [Update your profile and visibility settings \\| Atlassian Support](https://support.atlassian.com/atlassian-account/docs/update-your-profile-and-visibility-settings/)\n\nI hope it will help you!\n",
"comments": [
{
"author": "Rahul Wattamwar",
"body": "It worked, Thanks\n"
},
{
"author": "Monika Rani",
"body": "[@Rahul Wattamwar](/t5/user/viewprofilepage/user-id/3936999) Please accept this answer so that others can consider it a solution.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Showing-error-for-jira-query-when-used-email-id/qaq-p/2755624
| null |
{
"author": "Johanna_faudt",
"title": "Live time tracking",
"body": "Hi is there a way we can have a tracker as before. So we start the tracker once we start working on an issue and ist tracks the real time. Rather than adding the time at the end?\n\nThanks\n"
}
|
[
{
"author": "Yuliia Hushcha _Reliex_",
"body": "HI [@Johanna_faudt](/t5/user/viewprofilepage/user-id/5544210)\n\nWelcome to the community! \n\nI can offer you to try [ActivityTimeline plugin](https://marketplace.atlassian.com/apps/1220860). Jira time tracking fields are fully synced with ActivityTimeline. When a user logs time to a Jira issue, it shows up on the timeline of the app and vice versa.\n\n<br />\n\nThe app provides an **individual workspace for each employee** . It's a special section, where the user can see only his/her current projects, ongoing or future tasks, logged hours. \nThe timer is a great way to track your work without having to keep up with the clock. Start the timer as soon as you start working and then click on it again when you finish. In the new window that pops up, the app automatically fills in the time spent:\n\n![6e774cca-5824-44fe-a23b-dcf71a843502.gif](https://community.atlassian.com/t5/image/serverpage/image-id/335693i110593A937C32E90/image-size/large?v=v2&px=999 \"6e774cca-5824-44fe-a23b-dcf71a843502.gif\")\n\nFeel free to ask any questions or [book free demo call](https://activitytimeline.com/schedule-demo) to discuss how we can help you specifically with your project:)\n",
"comments": null
},
{
"author": "Gracjan Weso?owski _HeroCoders_",
"body": "Hi [@Johanna_faudt](/t5/user/viewprofilepage/user-id/5544210)\n\nWelcome to the community!\n\nYou might consider using time-tracking apps. Some of them have automatic time tracking.\n\nI can recommend our [Clockwork Automated Time Tracking \\& Timesheets Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-time-tracking-timesheets-pro?hosting=cloud&tab=overview) or a [Free](https://marketplace.atlassian.com/apps/1220750/clockwork-automated-time-tracking-timesheets-free?hosting=cloud&tab=overview) app that has an [automatic time-tracking feature.](https://docs.herocoders.com/clockwork/automatic-timers) When automated timers are enabled, Clockwork will log the time for an assignee when an issue is in an active status.\n\nIt also considers users [working hours](https://docs.herocoders.com/clockwork/working-hours-holiday-calendars) to make sure that the logged time is accurate.\n\nAutomatic timers ensure that all work is logged without users having to take any actions.\n\nIt might fit well in your case. If you have any questions, let me know.\n\nCheers!\n\nGracjan\n",
"comments": null
},
{
"author": "Nicolas Grossi",
"body": "[@Johanna_faudt](/t5/user/viewprofilepage/user-id/5544210) Welcome, at the marketplace there are several add ons available for that.\n\nNicolas\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Live-time-tracking/qaq-p/2755003
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Suzi Tok",
"title": "How do I keep tasks expanded when refreshing",
"body": "When I am in timeline - each time I refresh it closes my expanded epics and tasks. Is there a way to stop this from happening?\n"
}
|
[
{
"author": "Bibek Behera",
"body": "[@Suzi Tok](/t5/user/viewprofilepage/user-id/5539070) is this what you are looking for <https://jira.atlassian.com/browse/JSWCLOUD-21871>\n\n-Bibek\n",
"comments": [
{
"author": "Suzi Tok",
"body": "Thank you, but I have a free subscription and I am unable to see that option.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-do-I-keep-tasks-expanded-when-refreshing/qaq-p/2754597
|
[
"cloud"
] |
{
"author": "Ankit Bhandari",
"title": "Automation not working as intended to transfer isse from one status to another",
"body": "I created an automation in jira work management, for company managed projects (in a dummy project). I want issues to be transferred from to do-\\>Late as soon as they miss due date.\n\nI observed that rule works fine for tasks that were created on that day and they miss deadline on that day, but suppose i created a task on 12th with due date on 12th. but now clock ticks to 13 and automation which is scheduled to run every 30 minutes did nothing in between 12-12:30am and the whole day. please check screenshot. I have also also attached the change history of issue and the rule as well. note I am super admin here, there's no restriction to move status from to do to late until you are admin of the project, im added in all of the projects as admin as well. if you have any alternative suggestion as well, i am open to that as well. product plan is premium![property.jpg](/t5/image/serverpage/image-id/335446iF50576A90BE15672/image-size/large?v=v2&px=999 \"property.jpg\")![automation 1.jpg](/t5/image/serverpage/image-id/335445i525A2DA07253F22C/image-size/large?v=v2&px=999 \"automation 1.jpg\")![automation 2.jpg](/t5/image/serverpage/image-id/335443i9BD0DE2E417EE376/image-size/large?v=v2&px=999 \"automation 2.jpg\")![task which was missed.jpg](/t5/image/serverpage/image-id/335444i2A27A9D73EECE838/image-size/large?v=v2&px=999 \"task which was missed.jpg\")\n"
}
|
[
{
"author": "John Funk",
"body": "Hi Ankit - Welcome to the Atlassian Community!\n\nFirst, why are you running it every 30 minutes when you are just checking if it is today or not?\n\nWhy not run it once a day early in the morning and check for the due date \\> startofDay(-1)\n",
"comments": [
{
"author": "Ankit Bhandari",
"body": "I have currently set it for 30 minutes to see log status of the tasks, if code checks out i would be setting to once a day\n"
}
]
},
{
"author": "Trudy Claspill",
"body": "Hello [@Ankit Bhandari](/t5/user/viewprofilepage/user-id/5539255)\n\nWelcome to the Atlassian community.\n\nConcerning your answer to [@John Funk](/t5/user/viewprofilepage/user-id/7148) 's question, you don't need to change the rule schedule to test it. In the upper right corner there will be an option to Run the rule so that you can run it immediately rather than waiting for the scheduled time.\n\nAddressing your is with no action being taken on the 13th, I believe that [@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) identified the cause with their response #2.\n",
"comments": null
},
{
"author": "Rilwan Ahmed",
"body": "Hi [@Ankit Bhandari](/t5/user/viewprofilepage/user-id/5539255) ,\n\nWelcome to the community !!\n\n1. Have you checked the Jira system time (https://\\<baseURL\\>atlassian.net/jira/settings/system/general-configuration) . Your system time is not necessarily be same as the Jira time.\n2. try unchecking \"*Only include issues that have changed since the last time this rule executed\" in the rule* \"When\" part\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Automation-not-working-as-intended-to-transfer-isse-from-one/qaq-p/2753986
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Christopher Yen",
"title": "JWM - Bulk Edit Category Field",
"body": "Just wanted to confirm, it seems like we cannot use the bulk edit function in Jira Work Management on the Category field? or is there something that we can configure to allow bulk editing for Category?\n\n<br />\n\n**Steps to reproduce:**\n\n* Jira work management project list view\n* Select multiple issues\n* Click Edit\n* Find field Category\n\n![2024-07-12 10_02_53-List - Customer Training - JIRA.png](https://community.atlassian.com/t5/image/serverpage/image-id/335349i2C3B506C3A9BAD95/image-size/large?v=v2&px=999 \"2024-07-12 10_02_53-List - Customer Training - JIRA.png\")\n\nThanks!\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Christopher Yen](/t5/user/viewprofilepage/user-id/5051689)\n\nI see the same behavior.\n\nAs a work around you can bulk edit the Category field in a JWM project through the Bulk Change option available on the View All Issues screen under the Filters menu.\n",
"comments": null
},
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@Christopher Yen](/t5/user/viewprofilepage/user-id/5051689)\n\nI don't know if this problem justifies additional tooling for you, but just to put it out there: Bulk editing the Category field would work as expected in the app that my team and I are working on, JXL for Jira.\n\nJXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a range of advanced features - including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* - and works across any number of projects.\n\nPlus, bulk editing (via copy/paste) works for ++all++ issue fields, including the category field.\n\nThis is how it looks in action:\n\n![bulk-edit-category.gif](https://community.atlassian.com/t5/image/serverpage/image-id/337140i0230D3CA9ECB70C0/image-size/large?v=v2&px=999 \"bulk-edit-category.gif\")\n\nAny questions just let me know,\n\nBest,\n\nHannes\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/JWM-Bulk-Edit-Category-Field/qaq-p/2753558
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Nico Masor",
"title": "I signed up for Jira Work Management, but I only see Jira... How do i get to Jira work management?",
"body": "I signed up for Jira Work Management, but I only see Jira...\n\nHow do i get to Jira work management?\n\nWhere is it? I thought it is suppose to show on the lower left side, but it doesn't.\n\nIs there some better \"get started\" training for JWM? What I have come across to date seems non-existent and the little I found seems woefully antiquated.\n\nThank you, I am really looking for to our group getting started.\n"
}
|
[
{
"author": "Mikael Sandberg",
"body": "Hi [@Nico Masor](/t5/user/viewprofilepage/user-id/5542656),\n\nWelcome to Atlassian Community!\n\nDuring Team 24 Atlassian announced that Jira Software and Jira Work Management is now combined under the single name Jira, and here is the [blog post](https://www.atlassian.com/blog/announcements/the-next-era-of-jira) that announced it.\n\nTo create a Work Management project all you have to do is go to Projects \\> Create project and select the Work Management section to see the templates for it.\n\n![Screenshot 2024-07-12 at 8.46.33?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335322iBF3FB61EB1C66ED6/image-size/large?v=v2&px=999 \"Screenshot 2024-07-12 at 8.46.33?AM.png\")\n",
"comments": [
{
"author": "Nico Masor",
"body": "Thank you for the help Mikael !\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/I-signed-up-for-Jira-Work-Management-but-I-only-see-Jira-How-do/qaq-p/2753417
|
[
"cloud"
] |
{
"author": "gabriela.dominguez",
"title": "How to change the avatar for my company-managed project with out getting blury!?",
"body": "I'm experiencing issues with uploading icons to the project settings. The icons appear very pixelated, even though I've exported them at high resolutions and tried different formats such as PNG and JPEG. Unfortunately, the platform does not allow SVG file uploads. I've experimented with various sizes on the artboard, but the icons remain pixelated. I use Adobe Illustrator.\n\nI've also been following the recommendations on this page: [Atlassian UI Kit Components: Icon](https://developer.atlassian.com/platform/forge/ui-kit/components/icon/) and adhering to the specified sizes, but the final result is always pixelated. Below are some examples to illustrate the issue.\n\nThe default icons from Jira are not blurry; they are sharp and crisp, which is the result I aim to achieve with my icons. How can I improve this? What export settings should I use? Are there any pages or guides you have with detailed steps regarding size and file format?\n\nThank you for your assistance. \n\n![Screenshot 2024-07-10 at 12.38.11.png](/t5/image/serverpage/image-id/334580i71A6ACA392DCAF4B/image-size/large?v=v2&px=999 \"Screenshot 2024-07-10 at 12.38.11.png\")![Screenshot 2024-07-10 at 12.36.52.png](/t5/image/serverpage/image-id/334583i1F07749C0243C883/image-size/large?v=v2&px=999 \"Screenshot 2024-07-10 at 12.36.52.png\")![Screenshot 2024-07-10 at 12.36.32.png](/t5/image/serverpage/image-id/334584iB5070E2A70DEFC61/image-size/large?v=v2&px=999 \"Screenshot 2024-07-10 at 12.36.32.png\")![Screenshot 2024-07-10 at 12.32.59.png](/t5/image/serverpage/image-id/334581i9379DF20B9500634/image-size/large?v=v2&px=999 \"Screenshot 2024-07-10 at 12.32.59.png\")![Screenshot 2024-07-10 at 12.32.49.png](/t5/image/serverpage/image-id/334585i61558357F0F538D5/image-size/large?v=v2&px=999 \"Screenshot 2024-07-10 at 12.32.49.png\")![Screenshot 2024-07-09 at 15.59.48.png](/t5/image/serverpage/image-id/334586iAD8B292ADA22319D/image-size/large?v=v2&px=999 \"Screenshot 2024-07-09 at 15.59.48.png\")\n"
}
|
[
{
"author": "Seon Shakespeare",
"body": "Hi Gabriela,\n\nWelcome to the community!\n\nThis is quite a common frustration! Even when you create sharp, high-resolution images, they can sometimes appear pixelated in Jira's interface.\n\nHere are a few tips I follow that might help:\n\n**1. Size and Format:**\n\n* **Recommended Size:** While you've been following the Atlassian UI Kit guidelines, try creating your icons at exactly **48x48 pixels**. This is the size Jira often uses for project icons, so starting at the native resolution might help.\n* **PNG Format:** Stick with PNG format, as it generally handles icons with transparency better than JPEG.\n\n**2. Export Settings (Illustrator):**\n\n* **Anti-Aliasing:** When exporting from Illustrator, make sure \"Anti-aliasing\" is set to \"Art Optimised\" or \"Type Optimised.\" This helps smooth out edges.\n* **Resolution:** Even though the icon is small, try setting the export resolution to a higher value, like 150 or 300 pixels per inch (PPI).\n\n**3. Jira's Display Limitations:**\n\n* **Scaling:** Keep in mind that Jira might still scale down your icons depending on where they're displayed (project sidebar, dashboards, etc.). This scaling process can sometimes introduce pixelation.\n* **Caching:** Jira might be caching an older, lower-resolution version of your icon. Try clearing your browser cache or hard-refreshing the page (Ctrl+Shift+R or Cmd+Shift+R) to see if that helps.\n\n**If all else fails:**\n\n* **Reach out to Atlassian Support:** ([https://support.atlassian.com/contact/](https://support.atlassian.com/contact/#/)). They might have additional insights or be able to help troubleshoot the issue further.\n\nHope this helps!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-to-change-the-avatar-for-my-company-managed-project-with-out/qaq-p/2750062
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Mary Parker",
"title": "Project",
"body": "Help me with my project\n"
}
|
[
{
"author": "John Funk",
"body": "Hi Mary - Welcome to the Atlassian Community!\n\nYou will need to provide a lot more information than than!\n",
"comments": null
},
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "Welcome [@Mary Parker](/t5/user/viewprofilepage/user-id/5542199)\n\nWhat type of project and what help do you require?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Project/qaq-p/2752815
|
[
"cloud"
] |
{
"author": "Arwa",
"title": "soical media integration",
"body": "is it possible to integrate whatssap /Facebook /Instegram /Email /website help \nwith jira to automatically open ticket and the team replay the customer from the same ticket on jira ?\n"
}
|
[
{
"author": "Seon Shakespeare",
"body": "Hi Arwa,\n\nWelcome to the community!\n\nJira itself doesn't have direct integrations for all those platforms, but my recommendation would be to explore these options:\n\n1. **Atlassian Marketplace:**\n\n * **Search for Integrations:** Your best bet is to start with the Atlassian Marketplace (<https://marketplace.atlassian.com/>). Search for terms like \"omni-channel support,\" \"social media integration,\" or specific platform names (e.g., \"WhatsApp Jira integration\").\n2. **Jira Service Management (JSM):**\n\n * **Email and Portal:** JSM is excellent for handling email requests and has a customisable customer portal.\n * **Potential Workarounds:** While not as seamless as direct integrations, you could explore using email forwarding or linking to your JSM portal from your other channels as interim solutions.\n3. **Custom Integrations (Advanced):**\n\n * **Jira API:** If you have development resources, you can use Jira's API to explore custom integrations with other platforms. However, this is more complex and requires ongoing maintenance.\n\nI hope this helps!\n",
"comments": [
{
"author": "Arwa",
"body": "Thank you Seon !\n"
},
{
"author": "Seon Shakespeare",
"body": "You're very welcome, Arwa! Feel free to mark my comment as the**accepted solution** , so others can find it easily. Cheers!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/soical-media-integration/qaq-p/2749722
|
[
"cloud"
] |
{
"author": "Ruth Davidson",
"title": "Unable to view all tickets logged within same organization on CLOUD service management PORTAL",
"body": "This is really frustrating. \n\nWe have just set up Cloud Service Management.\n\nWhen a customer belonging to an organization logs a ticket on the portal or a service agent logs a ticket, other customers belonging to the same organization cannot see the ticket on the portal.\n\nI migrated some tickets from standard Jira project into Service Management and some can be seen by other customers belonging to the same organization.\n\nI've added request participants for the new tickets but still it doesn't show to the participant customers.\n\nI've set the permission to view all tickets for all customers within the same organization.\n\nSet to share all tickets with the organization.\n\nEven assigned request participants to the individual tickets. The ones that I migrated that showed to other customers didn't even have any participants assigned to the ticket.\n\nAny more clues as to what else to do without dumping service management?\n\n![jira2.png](https://community.atlassian.com/t5/image/serverpage/image-id/334508i7DA66C757B03FC03/image-size/large?v=v2&px=999 \"jira2.png\")\n\n![jira1.png](https://community.atlassian.com/t5/image/serverpage/image-id/334507i9BC449DC4593C335/image-size/large?v=v2&px=999 \"jira1.png\")\n"
}
|
[
{
"author": "Ruth Davidson",
"body": "[@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) I worked out that for customers belonging to the same organization must be a JIRA USER to view all tickets. If the user is only a customer, they can only view their own tickets. Adding the user as a request participant in the ticket doesn't do anything in opening up the ticket to be viewed by the user either.\n\nThis is a big flaw. What do we do?\n",
"comments": null
},
{
"author": "Ruth Davidson",
"body": "Hi [@Jack Brickey](/t5/user/viewprofilepage/user-id/853369) interestingly, I found out that a new customer I created today and added to the same organization can see all tickets created by others and herself, but the customer who have been around for a bit can only see tickets that they are the reporter and not someone elses. Looks like it's a customer account issue?\n",
"comments": null
},
{
"author": "Jack Brickey",
"body": "Hi [@Ruth Davidson](/t5/user/viewprofilepage/user-id/4814168) , can you verify that the reporter is indeed a customer in the organization and that the **Customer request type** is set? Also, can you test that a newly created issue can be seen by all request participants following these steps:\n\ncreate from portal:\n\n1. customer create issue via portal\n2. customer views new ticket and selects share\n3. customer adds org\n4. other customer searches for issue in portal\n\ncreate via email:\n\n1. customer create issue via Email and includes other customers in Cc\n2. other customers search for issue in portal\n",
"comments": [
{
"author": "Jack Brickey",
"body": "The customer has the option to view any issue shared with them. They don't need a license to be able to view. Ensure they are listed as a Request participant or if you are sharing with organization then ensure they are included in the org.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Unable-to-view-all-tickets-logged-within-same-organization-on/qaq-p/2749712
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Alok Sharma",
"title": "Board is not appearing",
"body": "We had a board for our team. Suddenly the board is disappeared and getting this message. \nI am the admin but not sure what to do.\n\n#### Sorry, you can't view this page {#toc-hId-347844850}\n\nThis page is available to Jira users only. Reach out to your administrator to request Jira access.\n\nAt the \"Board\" dropdown on left pane under \"Planning\" it says\" We are having trouble connecting to your board. Try Again . Clicking on try again nothing happens.\n"
}
|
[
{
"author": "Alok Sharma",
"body": "The issue I have is: \nThis Jira subscription is deactivated. [Contact us for help.](https://www.atlassian.com/company/contact/purchasing-licensing) \nI have sent them the request to activate the subscription but no avail so far. \nI have extended my trial period. \nI am in standard plan and my current active users are 10.\n",
"comments": null
},
{
"author": "Walter Buggenhout",
"body": "Hi [@Alok Sharma](/t5/user/viewprofilepage/user-id/5540188) and welcome to the Community!\n\nThe message suggests that you are not logged into Jira or at least not with a valid license. I would first of all recommend you to (log off and) log into Jira to make sure there's no issue there. If you are the admin for your site, check your product access in your site's user management.\n\n[this support article](https://support.atlassian.com/user-management/docs/give-users-access-to-products/) might help you check product access.\n\nHope this helps!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Board-is-not-appearing/qaq-p/2749637
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Shihui Su",
"title": "JIRA Premium trial",
"body": "Hi, I am currently on JWM and would like to try JIRA Premium in my instance. From the page, I see that I should be able to get a free trial.\n\n![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/334489iE4782E79912AE29F/image-size/large?v=v2&px=999 \"Capture.PNG\")![Capture2.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/334490i3CD80FBFEFD818FF/image-size/large?v=v2&px=999 \"Capture2.PNG\")\n\nHowever, after clicking on Try it free for 30 days, it brings me to the Manage subscriptions page but doesn't activate the free trial.\n\nPlease help. \n"
}
|
[
{
"author": "YY Brother",
"body": "Hi [@Shihui Su](/t5/user/viewprofilepage/user-id/336250)\n\n?????????????????????? JWM ??? Plan(advanced roadmap)?????????????????? Jira Software?????? Premium??? Plan ??????? JWM ??????? Plan ???\n\nThanks, \nYY?\n",
"comments": [
{
"author": "Shihui Su",
"body": "Hi there, I am aware that JWM is not able to use advanced roadmap, therefore I am trying to sign up Jira Premium in my instance.\n\nIn our instance we have been subscribed to JIRA previously, but somehow we are now on JWM.\n\nIs my instance still eligible to get free trial Jira Premium then? I have tried the steps that [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224) suggested, but my organization admin doesn't get my request for Jira Premium nor was he able to activate from billing.\n\nAt the same time, we are trying to convert our licensing to Jira Premium, but the process is taking longer than we wish. Therefore I was thinking to use the trial Jira Premium to start our work while the licensing process takes its course.\n"
}
]
},
{
"author": "Pramodh M",
"body": "Hi [@Shihui Su](/t5/user/viewprofilepage/user-id/336250)\n\nCan you try with this link\n\n[https://www.atlassian.com/try/cloud/signup?bundle=jira-software\\&edition=premium](https://www.atlassian.com/try/cloud/signup?bundle=jira-software&edition=premium)\n\nAlternatively, if you are an organization admin you could activate it from billing (manage subscriptions page)\n\nBelow is an image where you can change the plan and activate the premium plan\n\n![Billing 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/334496iA96E858A63B237B3/image-size/large?v=v2&px=999 \"Billing 1.png\")\n\nThanks, \nPramodh\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/JIRA-Premium-trial/qaq-p/2749590
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "manish a",
"title": "north star field how to edit",
"body": "I can see the following fields i.e. north star in the forecast view. However can i edit it for an epic.\n"
}
|
[
{
"author": "Jennelle Stearns",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) The field currently being shown is the 4th level goal (highest level). Your Jira Align admin can change the name of the field by going to Admin - \\> Terminology.\n",
"comments": [
{
"author": "manish a",
"body": "Thanks [@Jennelle Stearns](/t5/user/viewprofilepage/user-id/3697699) I want to edit the value of the north star field. not the field name.\n"
},
{
"author": "Jennelle Stearns",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) I assume you are utilizing all 4 levels of goals, correct? If not, you can't skip levels and just update this level of goal. Yearly goal is the lowest level of goal that is tied directly to a theme. This goal is always turned on. If you think this is the level of goal that should be displaying here, I would recommend you open a support ticket by going to: [https://support.atlassian.com/contact/#/](https://support.atlassian.com/contact/#/%C2%A0)\n\nThe support team can tell you if ishowing the highest level of goal is a bug or not. However, if you happen to be utilizing all 4 levels of bugs (you would need all 4 levels turned on under Admin-Platform Terminology in the Customize Pyramid Display section), then under Enterprise - \\> More Items -\\> Goals you can edit the current goals showing or you can add additional goals.\n\nIf you don't have goals showing as an option under More Items, your admin would need to turn on that toggle for your system role (Admin - \\> Roles).\n"
}
]
},
{
"author": "Megha Rajanna",
"body": "No, you cannot edit the \"North Star\" field for an epic.\n\nTHANK YOU\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/north-star-field-how-to-edit/qaq-p/2599634
| null |
{
"author": "Jayme Burkhalter",
"title": "Can I hide Epics in the DONE column of a Jira Align process flow view after a certain # of weeks?",
"body": "Currently, it appears that the process flow view (for either Portfolio or Feature Epics) of a Jira Align backlog does not allow for any DONE items to be hidden from the view at any point in time.\n\nIn JIRA, we can configure the board to drop DONE items after a certain number of days/weeks etc or after they are officially \"released\" with a fix version. Is this functionality allowed in Align? The DONE column is getting quite long and cluttery after a few years.\n"
}
|
[
{
"author": "Edvaldo Lima",
"body": "Hi [@Jayme Burkhalter](/t5/user/viewprofilepage/user-id/4387886)\n\nAlthough in JA you can use the filters to only display Epics that are under Process Step different than \"Done\", it doesn't allow you to customize it to filter based on a number of days/weeks as in Jira, however, if you believe this is a must-have, you can create a Product suggestion ticket following the steps below:\n\n1. Access [https://support.atlassian.com/contact/#/](https://support.atlassian.com/contact/#/%C2%A0)\n2. Select \"Product Suggestions\"\n3. Click on \"Go to product suggestions\"\n4. Next, Click on the Create button\n5. Fill in the required fields\n\nOnce the above steps are complete a new Product suggestion ticket will be created and we'd recommend adding yourself as a watcher and voting for it to raise the visibility of the suggestion to the JA Product Management team. \n\nShould you have any further doubts or concerns, feel free to raise a Jira Align support ticket and we'll assist you!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Can-I-hide-Epics-in-the-DONE-column-of-a-Jira-Align-process-flow/qaq-p/2597531
|
[
"cloud"
] |
{
"author": "manish a",
"title": "download benefits tab for all the epics",
"body": "Is there a way i can download the data in the benefits tab for all the epics. I am using the standard version of jira align.\n\ni am okay to download it via api or excel download\n"
}
|
[
{
"author": "Rodrigo San Vicente",
"body": "Hello [@manish a](/t5/user/viewprofilepage/user-id/4541675) !\n\nI hope you are doing great!\n\nYou can export the Epics to an Excel file.\n\nIn the document below, you can find details on how to export Work Items in Jira Align:\n\n<https://help.jiraalign.com/hc/en-us/articles/115005998387-Export-objects-to-Excel>\n\nI hope it helps! \n\nShould you need any help with the above instructions, please raise a JA support ticket using this [link](https://support.atlassian.com/contact/), and we'll be more than happy to assist you!\n\nRodrigo San Vicente\n\nAtlassian Support - Jira Align\n",
"comments": null
},
{
"author": "manish a",
"body": "Thanks [@Rodrigo San Vicente](/t5/user/viewprofilepage/user-id/4671215) My miss. thats extremely helpful. Accepting your answer.\n\nAlso on a followup questions is there a way to download the data in the time/skills tab also.\n",
"comments": [
{
"author": "Rodrigo San Vicente",
"body": "Hey [@manish a](/t5/user/viewprofilepage/user-id/4541675) , unfortunately, at this moment there is no way to export the data in the time/skills tab.\n\nAll the data on this tab is related to Epic milestones.\n\nI hope it helps! \n\nShould you need any help with the above instructions, please kindly raise a JA support ticket using this [link](https://support.atlassian.com/contact/) and we'll be more than happy to assist you!\n\nRodrigo San Vicente\n\nAtlassian Support - Jira Align\n"
}
]
},
{
"author": "manish a",
"body": "Thanks [@Rodrigo San Vicente](/t5/user/viewprofilepage/user-id/4671215)\n\nI did try exporting the epics. however the fields in the benefits tab are not part of the downloaded excel.\n",
"comments": [
{
"author": "Rodrigo San Vicente",
"body": "Hey [@manish a](/t5/user/viewprofilepage/user-id/4541675) ! Are you looking for specific fields?\n\nTake a look at this screenshot highlighting the fields in the Benefits tab of an Epic:\n\n![ExportEpicsBenefitsTab.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/304659i8C2756A2A3C1694A/image-size/large?v=v2&px=999 \"ExportEpicsBenefitsTab.jpg\")\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/download-benefits-tab-for-all-the-epics/qaq-p/2599585
| null |
{
"author": "Mohideen Azeeza Majeeth",
"title": "Are there any options for trial version for Jira align and what is the price for the trial product",
"body": "We are exploring for a tool that would help with creation of robust roadmap for yearly and multi year planning. We are looking for opportunity to explore Jira Align for the same, looking to trial options for the same.\n"
}
|
[
{
"author": "Edvaldo Lima",
"body": "Hello [@Mohideen Azeeza Majeeth](/t5/user/viewprofilepage/user-id/5420380) \nFirst of all, we appreciate your interest in Jira Align. \n\nDue to the nature of your request, typically we would recommend you get in touch with our Sales reps. They're the best ones to review your needs and bring the right people into the conversation.\n\nHowever, prior to doing so, there are a number of resources you can review in advance, and then move on with.\n\n1. [Jira Align Demo center](https://www.atlassian.com/software/jira/align/demo-center) -- a series of short demo videos (Jira Align Product Overview, Strategic Intent, and Outcome Alignment, Agile PI Planning, Dependency Management, and much more)\n2. [Atlassian Community](https://community.atlassian.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=location&location=category%3Ajira-align&q=demo) questions\n3. [Jira Align demo videos](https://www.youtube.com/watch?v=6-BE6zJ9FOw&list=PLaD4FvsFdarTqV_VSH9EO39B88--bGFva) -- hosted at Atlassian channel on YouTube\n4. Request access to [Launchpad](https://www.atlassian.com/whitepapers/launchpad) -- a guided trial experience for Jira Align. Based on your role, Launchpad introduces you to key tasks in Jira Align through a series of overview videos and detailed step-by-step simulations. ^ Once your launchpad instance is created, you will receive an email with access. It will include simulations and demo data. It will be good for 7 days.^\n\nAnd then finally, you can reach out to the Sales reps we've mentioned, to request your own demo. Just visit <https://www.atlassian.com/software/jira/align/demo>, fill in the form and they'll reach out back to you.\n\nLet us know how it goes!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Are-there-any-options-for-trial-version-for-Jira-align-and-what/qaq-p/2596205
| null |
{
"author": "MANOJ SHANTARAM PATIL",
"title": "Deleted Features in JA not syncing back again",
"body": "Hello Community,\n\nI have one question- For some reason, I deleted few features in JA and now i want to sync them back again from Jira. The newly created features are being sync from respective Jira Program Board but not those deleted earlier. Do you have suggestion on workaround or any reference for me to go through. Thanks\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "The Feature are probably in Jira Align's Recycle bin and can be restored from there. I believe any changes made in Jira will also have been syncrhonized.\n\n![Screenshot 2024-02-01 at 11.33.33?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/303823iEEFC2EBD37FB1F4C/image-dimensions/205x396?v=v2 \"Screenshot 2024-02-01 at 11.33.33?AM.png\")![Screenshot 2024-02-01 at 11.34.00?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/303824iA0E28318500822A4/image-dimensions/505x287?v=v2 \"Screenshot 2024-02-01 at 11.34.00?AM.png\")\n",
"comments": [
{
"author": "MANOJ SHANTARAM PATIL",
"body": "Hi Allan, Thanks for the response. In this case, features were permanently deleted. No changes were made Jira. Thanks\n"
},
{
"author": "Mary Heather Cox",
"body": "In Jira, you can remove the web link.\n\nThen add a label or change a field that syncs with your instance of Jira Align. It should then recreate the Feature in Jira Align.\n"
}
]
},
{
"author": "Allan Maxwell",
"body": "Unless you make some change to the Features in Jira they won't sync to Jira Align. The connector is only looking for things that are newly added or recently changed. You could add some small edit like a space or \".\" to the title.\n\nAnother option is to use the Jira Integration tab to force the syncing of issues. This typically requires Super Admin access though.\n\n![Screenshot 2024-02-01 at 2.41.37?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/303870i3407B75E2F8A7CEB/image-size/large?v=v2&px=999 \"Screenshot 2024-02-01 at 2.41.37?PM.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Deleted-Features-in-JA-not-syncing-back-again/qaq-p/2596091
| null |
{
"author": "Christina Evans",
"title": "How do I make a Jira Cloud Service Account?",
"body": "I need to make a service account that would act as our connection for API keys. Is this possible? I don't care if it consumes a seat.\n"
}
|
[
{
"author": "James Webber",
"body": "Absolutely - that is what we do\n\nThese links might help\n\n[Creating a Jira Service Account with Groups and Pe... - Atlassian Community](https://community.atlassian.com/t5/Jira-Align-articles/Creating-a-Jira-Service-Account-with-Groups-and-Permission/ba-p/1605547)\n\nand\n\n[Manage API tokens for your Atlassian account \\| Atlassian Support](https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/)\n\nAtlassian support should be able to help you with this if you get stuck\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/How-do-I-make-a-Jira-Cloud-Service-Account/qaq-p/2593547
|
[
"jira-cloud"
] |
{
"author": "Preetha Augus",
"title": "IP Address change since Jan 24",
"body": "Was there any change in the IP address that need to be whitelisted since Jan 2024? Our process start failing since Jan 2024.\n"
}
|
[
{
"author": "Benjamin",
"body": "HI [@Preetha Augus](/t5/user/viewprofilepage/user-id/5143327)\n\nHere's the listing for Atlassian for review:\n\n<https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/>\n\nHave heard of any changes as haven't encounter new network issues. May want to cross check the network setting if you have Jira Align connected to Jira behind a firewall.\n\n<https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-amp-Jira-Connectivity/ba-p/1284602>\n\nHope this helps\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/IP-Address-change-since-Jan-24/qaq-p/2592378
|
[
"cloud"
] |
{
"author": "M Amine",
"title": "When does the fist sync happen between Jira Align and Jira for a new created Project/Board",
"body": "Hi,\n\nI have added new projects, boards, teams in an existing program and existing PI. I have done all the config (Team Mapping, State mapping ...etc) . One last thing that I still have to do is to generate sprints for Scrum Teams after creating anchor sprints.\n\nBefore doing this last step, I am wondering when will the first work items (Features(Jira Epics) and Stories) first sync from Jira to Jira Align? should I do something to force this first sync? and if nothing is synced how to analyze/debug?\n\nThank you.\n"
}
|
[
{
"author": "Jennelle Stearns",
"body": "[@M Amine](/t5/user/viewprofilepage/user-id/887028) For the data to sync, you would have to create/update a work item in Jira Align or Jira. This would only bring over those items that are created or updated. However, usually for an initial load of data you have to go to Admin-Jira Settings-Jira Integration and run the JQL to pull the data over from Jira. Make sure you add a created/updated date to your JQL query so you limit the amount of data you bring into Jira Align. If you don't, when you run the JQL, it will bring over all the data within that project for that issue type which could mean a lot of clean-up work for the team.\n\nIf the above doesn't work, make sure there aren't any triangles next to the projects or boards that you added. If there are, just hover over them and it should give you an idea what is wrong. In addition, you can check to see if there are any errors in your logs: Admin-Jira Settings-Manage Projects-View Logs.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/When-does-the-fist-sync-happen-between-Jira-Align-and-Jira-for-a/qaq-p/2590130
|
[
"cloud"
] |
{
"author": "Shaker Nelanuthala",
"title": "Jira Align labs",
"body": "I have taken the Jira Align essentials course. How do I get to labs to practice? I have been looking all over and could not find a link to labs. How do I setup a demo account to do the Jira Align labs? Thanks.\n\nShaker Nelanuthala\n"
}
|
[
{
"author": "Jay Jarman",
"body": "We are in the process of updating the course. For now, labs won't be provided for the online version of the course. I can give you access to a VM with Jira Align and the lab instructions if you send me your email.\n",
"comments": [
{
"author": "Shaker Nelanuthala",
"body": "Thanks Jay. Please use email [email protected]\n"
},
{
"author": "Jay Jarman",
"body": "I sent you another invite to CloudShare. That is the company that hosts our VMs for Jira Align student instances. You have to accept the invite before I can add you to an instance for you to do the labs. You should receive an email from CloudShare with a link to create an account. Once you've created the account, respond here and I'll assign a Jira Align instance to you.\n\nJay\n"
},
{
"author": "Shaker Nelanuthala",
"body": "Jay,\n\nI did setup an account with Cloudshare, please add me to an instance. Thanks.\n\nShaker Nelanuthala\n"
},
{
"author": "Jay Jarman",
"body": "I just shared the CloudShare environment with you and emailed you the lab workbook. Let me know if you have any problems.\n"
}
]
},
{
"author": "Edvaldo Lima",
"body": "Hi [@Shaker Nelanuthala](/t5/user/viewprofilepage/user-id/5416390)\n\nYou can use [Training simulation checklists](https://help.jiraalign.com/hc/en-us/articles/360002739854-Training-simulation-checklists) \n\nTraining simulations, available through the checklist feature, are interactive videos that promote training, onboarding, and continued learning of Jira Align features workflows and modules. \n\nI hope it helps you!\n",
"comments": [
{
"author": "Shaker Nelanuthala",
"body": "I do not know how to get to top navigation bar. Mine does not show anything. Do you first need to register for a free version of Jira align?\n\n<https://help.jiraalign.com/hc/en-us/articles/17158556046612#dropdowns>\n"
},
{
"author": "Edvaldo Lima",
"body": "[@Shaker Nelanuthala](/t5/user/viewprofilepage/user-id/5416390)\n\nDue to the nature of your request, typically we would recommend you get in touch with our Sales reps. They're the best ones to review your needs and bring the right people into the conversation.\n\nHowever, prior to doing so, there are a number of resources you can review in advance, and then move on with.\n\n1. [Jira Align Demo center](https://www.atlassian.com/software/jira/align/demo-center) -- a series of short demo videos (Jira Align Product Overview, Strategic Intent, and Outcome Alignment, Agile PI Planning, Dependency Management, and much more)\n2. [Atlassian Community](https://community.atlassian.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=location&location=category%3Ajira-align&q=demo) questions\n3. [Jira Align demo videos](https://www.youtube.com/watch?v=6-BE6zJ9FOw&list=PLaD4FvsFdarTqV_VSH9EO39B88--bGFva) -- hosted at Atlassian channel on YouTube\n4. Request access to [Launchpad](https://www.atlassian.com/whitepapers/launchpad) -- a guided trial experience for Jira Align. Based on your role, Launchpad introduces you to key tasks in Jira Align through a series of overview videos and detailed step-by-step simulations. ^ Once your launchpad instance is created, you will receive an email with access. It will include simulations and demo data. It will be good for 7 days.^\n\nAnd then finally, you can reach out to the Sales reps we've mentioned, to request your own demo. Just visit <https://www.atlassian.com/software/jira/align/demo>, fill in the form and they'll reach out back to you.\n\nLet us know how it goes!\n"
},
{
"author": "Shaker Nelanuthala",
"body": "Thanks you for detailed information.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Jira-Align-labs/qaq-p/2591162
|
[
"cloud"
] |
{
"author": "Brian Forsner",
"title": "How can I measure lead time by Portfolio Epic?",
"body": "I'm looking for Lead Time data for a list of Epics, but we currently only want to measure this by a subset of process steps (Analyzing - \\> Accepted). Can export a list of epics with the time spent in each process step?\n\nReports exist to indicate this data is available.\n"
}
|
[
{
"author": "Valeriia_Havrylenko_SaaSJet",
"body": "Hi [@Brian Forsner](/t5/user/viewprofilepage/user-id/4843962) ?\n\nAs an alternative, you can try - [Time in Status for Jira](https://marketplace.atlassian.com/apps/1219732/time-in-status-for-jira-cloud?hosting=cloud&tab=overview&utm_source=Atlassian_Marketplace&utm_medium=referral&utm_campaign=Comment_How-can-I-measure-lead-time-by-Portfolio-Epic_20240204), which gives you **Lead Time** by a Particular Period (by week, sprint, etc). Then you can export all necessary data as a report in XLS or CVS .\n\nTo track Jira Lead time only for a particular week or sprint, all you need is to filter issues by Sprint or choose the necessary week as a date range.\n\n![TIS 4.png](/t5/image/serverpage/image-id/214923iE17192E798DB74B5/image-size/large?v=v2&px=999 \"TIS 4.png\")\n\n![TIS 5.png](/t5/image/serverpage/image-id/214924iEC63F22ABA7AF624/image-size/large?v=v2&px=999 \"TIS 5.png\")\n\n<br />\n\nAnother option can be [Time Between Statuses](https://marketplace.atlassian.com/apps/1221462?utm_source=Atlassian_Marketplace&utm_medium=referral&utm_campaign=Comment_How-can-I-measure-lead-time-by-Portfolio-Epic1_20240204). This add-on measures connections in the workflow, through a transition time in specific issues. \nYou can count **Lead Time** by setting start/stop and pause statuses in the configuration manager.\n\n![Time Between Satuses.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/276203i542442981F1236C6/image-size/large?v=v2&px=999 \"Time Between Satuses.jpg\") \n\nThen you can export all necessary data as a report in XLS or CVS as well.\n\nAdd-ons have a **30-day** free trial versions, **free up to 10 users**and developed by SaaSJet as well. \nHope it helps ?\n",
"comments": null
},
{
"author": "Gizem G?k?e _OBSS_",
"body": "Update on May 9th, 2024: Time in Status by OBSS was recently rebranded as [Timepiece](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer). It is still the same capable app with the same dedicated team behind it. The answer below mentions the app as \"[Time in Status](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer)\" but you can find the app in the marketplace as \"[Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer)\".\n\nHello [@Brian Forsner](/t5/user/viewprofilepage/user-id/4843962) ,\n\nIn order to measure Lead Time for your epics I can recommend [Time in Status](https://marketplace.atlassian.com/apps/1211756/) app which is built by my team at OBSS. It is available for both Jira Cloud, and Data Center.\n\nTime in Status mainly allows you to see how much time each issue spent on each **status** and on each **assignee**.\n\nTime in Status offers two report types for your case:\n\nThe first one is **Status Duration** report (please see the screenshot above) which shows how much time each issue spent on each status. You can combine the time for multiple statuses to get metrics like **Issue Age, Cycle Time, Lead Time, Resolution Time** etc.\n\n![Lead Time.png](https://community.atlassian.com/t5/image/serverpage/image-id/303000i3395056682C01761/image-size/large?v=v2&px=999 \"Lead Time.png\")\n\nAs an alternative approach, Time in Status also has **Duration Between Statuses** report type which shows the duration between two specific statuses. This report type also allows the user to exclude the times for \"pause\" statuses.\n\n![Report Types DBS.png](https://community.atlassian.com/t5/image/serverpage/image-id/297370iCC7452996EAEABBC/image-dimensions/505x150?v=v2 \"Report Types DBS.png\")\n\nFor all numeric report types, you can calculate **averages** and **sums** of those durations grouped by the issue fields you select. For example total in-progress time per *customer*or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend. All these report types, including averages and sums, can be turned into charts.\n\nTime in Status calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.\n\nTime in Status reports can be accessed through **its own reporting page, dashboard gadgets, and issue view screen tabs**. All these options can provide both calculated data tables and charts.\n\nAnd the app has a REST API so you can get the reports from Jira UI or via REST. Also you can export the reports in to various formats easily.\n\n![Gadget_AverageStatusDurationByComponent.png](https://community.atlassian.com/t5/image/serverpage/image-id/170017i541738A81A7EBA80/image-dimensions/165x135?v=v2 \"Gadget_AverageStatusDurationByComponent.png\") ![tisCloud_StatusDuration_LeadTime_Chart.png](https://community.atlassian.com/t5/image/serverpage/image-id/170018i88B62F9CBD7B6C6E/image-dimensions/198x94?v=v2 \"tisCloud_StatusDuration_LeadTime_Chart.png\")\n\nVisit [Time in Status](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview) to explore how our JIRA add-on can revolutionize your metrics measurement process. Enjoy **a 30-day free trial** to experience the full range of features.\n\nHope it helps,\n\nGizem\n",
"comments": [
{
"author": "Brian Forsner",
"body": "How does this help for see the age of Portfolio Epics in Jira Align?\n"
},
{
"author": "Gizem G?k?e _OBSS_",
"body": "I am so sorry Brian. I missed that the question was about Jira A++lign++. The solution I suggested is valid for Jira epics.\n"
}
]
},
{
"author": "Edvaldo Lima",
"body": "Hi [@Brian Forsner](/t5/user/viewprofilepage/user-id/4843962)\n\nif you're looking to know how long Epics were in a certain process step status I believe you use the following report in Jira Align.\n\n* [Process step cycle time](https://help.jiraalign.com/hc/en-us/articles/115001314774-Process-step-cycle-time)\n\nI hope it helps!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/How-can-I-measure-lead-time-by-Portfolio-Epic/qaq-p/2590783
| null |
{
"author": "Regina Skaggs",
"title": "Does the Sprint Capacity report tie into this functionality or are they entirely separate?",
"body": "While reviewing the article \"Introducing enhanced capacity management and insights\" I was wondering if the Sprint Capacity report ties into determining the average velocity that is populated in the Capacity Plan.\n\n<https://community.atlassian.com/t5/Jira-Align-articles/Introducing-enhanced-capacity-management-and-insights/ba-p/2532376>\n"
}
|
[
{
"author": "Jennelle Stearns",
"body": "[@Regina Skaggs](/t5/user/viewprofilepage/user-id/5318924) You can see the velocity number on the sprint capacity report but it doesn't really take any information from this report directly. The team velocity is the average of the accepted points for the last 5 completed sprints (excluding IP sprints).\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Does-the-Sprint-Capacity-report-tie-into-this-functionality-or/qaq-p/2589648
|
[
"cloud"
] |
{
"author": "Manuel Sanmartin",
"title": "Ghost Cards in Kandban Board - Unable to updated/delete",
"body": "Hi all,\n\nI have two cards (Tasks) in my Kanban Board which were deleted to my surprise they never went away.\n\nNow I can't move them - they remain in same columns after refresh and won't let me to update them or delete them again. They also stay on top of the columns crashing the whole flow of the board as they're clearly visible when having meetings.\n\nCan't find any help online but hopefully someone here has gone through the same and has found a solution. Thx\n"
}
|
[
{
"author": "Nikola Perisic",
"body": "Welcome to community [@Manuel Sanmartin](/t5/user/viewprofilepage/user-id/5414327)\n\nCan you please post a picture of the ghost tasks? Please blur everything related to your company.\n",
"comments": [
{
"author": "Manuel Sanmartin",
"body": "Hi Nikola - Sure. Please see below. Fro some reason now when I click on \"Edit work Item\" for task 25403opens the New Epic window. Thx![Screenshot 2024-01-25 112819.png](https://community.atlassian.com/t5/image/serverpage/image-id/302476i15D00EBF5F61D768/image-size/large?v=v2&px=999 \"Screenshot 2024-01-25 112819.png\")![Screenshot 2024-01-25 112526.png](https://community.atlassian.com/t5/image/serverpage/image-id/302473i15367BE06B902AE3/image-size/large?v=v2&px=999 \"Screenshot 2024-01-25 112526.png\")\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Ghost-Cards-in-Kandban-Board-Unable-to-updated-delete/qaq-p/2589044
|
[
"bug",
"card",
"delete",
"kanban"
] |
{
"author": "Leigh Roach",
"title": "Can chat comments be added to the popup when you hover over an item in the program board?",
"body": "When you hover over an item in the Program board, you get a popup that shows dependency details, etc,, is there a way to display chat comments without clicking into the item?\n"
}
|
[
{
"author": "Jamie Giantonio",
"body": "[@Leigh Roach](/t5/user/viewprofilepage/user-id/1269619)\n\nAt the moment the ability to see chat comments on items in the program board is not available in Jira Align, however, if you believe this is a value add feature for your company, you can create a Product suggestion ticket following the steps below:\n\n1. Access [https://support.atlassian.com/contact/#/](https://support.atlassian.com/contact/#/%C2%A0)\n2. Select \"Product Suggestions\"\n3. Click on \"Go to product suggestions\"\n4. Next, Click on the Create button\n5. Fill in the required fields\n\nOnce the above steps are complete a new Product suggestion ticket will be created and we'd recommend adding yourself as a watcher and voting for it to raise the visibility of the suggestion to the JA Product Management team.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Can-chat-comments-be-added-to-the-popup-when-you-hover-over-an/qaq-p/2586909
| null |
{
"author": "Hans Otto",
"title": "Easy way of creating identical portfolios",
"body": "Hi all,\n\nAt our company we want to use about 40 portfolios. They are with respect to the settings on items etc identical. Creating them is a very time consuming and cumbersome task: there are so many toggles for the items and other settings.... \nWould it not be possible for Atlassian to create a copy function here? We cannot be the only ones having this issue. \nOr is there another way? \n\nHans\n"
}
|
[
{
"author": "Edvaldo Lima",
"body": "Hi [@Hans Otto](/t5/user/viewprofilepage/user-id/5411352)\n\nWelcome to the community! \n\nAt the moment the ability to copy or clone a Portfolio is not available in Jira Align, however, if you believe this is a must-have for your company, you can create a Product suggestion ticket following the steps below:\n\n1. Access [https://support.atlassian.com/contact/#/](https://support.atlassian.com/contact/#/?)\n2. Select \"Product Suggestions\"\n3. Click on \"Go to product suggestions\"\n4. Next, Click on the Create button\n5. Fill in the required fields\n\nOnce the above steps are complete a new Product suggestion ticket will be created and we'd recommend adding yourself as a watcher and voting for it to raise the visibility of the suggestion to the JA Product Management team. \n\nShould you have any further doubts or concerns, feel free to raise a Jira Align support ticket and we'll assist you! \n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Easy-way-of-creating-identical-portfolios/qaq-p/2585587
| null |
{
"author": "Brian Forsner",
"title": "On the Strategic Driver Allocation Report what determines what Portfolio Epics are listed?",
"body": "Underneath the 3 pie charts in the Strategic Driver report, there is a list of Portfolio Epics. What controls how these epics are listed? I have discovered that the PI filter has no bearing on this list, and state, status, or process step also seems to have no influence. What now determines how epics are displayed?\n\nWe want to make use of this list, and several months ago it seems to to have been limited to epics in the selected PI- now i'm not sure what controls this?\n"
}
|
[
{
"author": "Edvaldo Lima",
"body": "Hello [@Brian Forsner](/t5/user/viewprofilepage/user-id/4843962)\n\nThanks for your questions!\n\nI believe it's worth checking the following JA help article if didn't have a chance to do so. Especially the Pre-Requisites and How the report values are calculated sections.\n\n* [Strategic driver allocation](https://help.jiraalign.com/hc/en-us/articles/360007569213-Strategic-driver-allocation) \n\nI hope it helps, however, should you still need further clarification, feel free to raise a Jira Align support ticket on <https://support.atlassian.com/contact/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/On-the-Strategic-Driver-Allocation-Report-what-determines-what/qaq-p/2583394
|
[
"cloud"
] |
{
"author": "Iris Gochman",
"title": "Should Parking lot items be counted as part of PI capacity ?",
"body": "If If move a feature to Parking Lot , should I save a capacity slot for it in the capacity ?\n"
}
|
[
{
"author": "Jamie Giantonio",
"body": "[@Iris Gochman](/t5/user/viewprofilepage/user-id/5407191) - I dont think parking lot items would require slots in your capacity, but I think it depends on how your group uses the parking lot.\n\nWhat i have seen is it is typically used to callout/ reserve work that have some issues or unanswered questions to come back to later. This usually isn't \"planned work\" but work that requires extra attention. This isn't planned work, so we wouldn't account for it in capacity planning. \n\nI've seen other customers use the parking lot to capture what they consider \"stretch work\" for the Increment- i.e. the work they'd pull in ++next if they completed their planned work++. Personally I coach away from stretch work and encourage frequent backlog refinement, so when additional work is needed you use current priority to pull items in, vs the priority in the beginning of the increment. That said if you were using the parking lot for stretch goals, i still dont feel capacity would be reserved.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Should-Parking-lot-items-be-counted-as-part-of-PI-capacity/qaq-p/2580938
| null |
{
"author": "Paula Hidalgo",
"title": "Where can I find the Iteration Metrics (M1) report for a Program in New Navigation?",
"body": "I know where to find the Iteration Metrics in the old navigation but cannot find it in the new navigation.\n\nSteps to get to report in old navigation:\n\n1. Select my Program and Program Increment from the top bar\n2. Go to Reports on the side bar\n3. Select \"Program Increment\" report category\n4. Click on Iteration Metrics (M1)\n\nWhat I found in the new navigation is the Iteration Metrics report under Team \\> Reports \\> Iteration Metrics (M1). I really need to see the iteration metrics for the entire Program, not just 1 team.\n"
}
|
[
{
"author": "Neil Sproul",
"body": "Hi [@Paula Hidalgo](/t5/user/viewprofilepage/user-id/3506387) ,\n\nIn the new navigation\n\n1. Select **Programs** or **Teams** in the top navigation bar and select the entity you want to view information about.\n2. On the sidebar, select **Reports** in the list of options. The Reports list is sorted alphabetically.\n3. Select **Iteration metrics (M1)**; the report displays.\n\n<br />\n\nThe PDF near the bottom of [this page](https://help.jiraalign.com/hc/en-us/articles/18589402298004-Upcoming-removal-of-Jira-Align-s-old-navigation) can be helpful in locating items in the new navigation.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Where-can-I-find-the-Iteration-Metrics-M1-report-for-a-Program/qaq-p/2580602
|
[
"cloud"
] |
{
"author": "Kevin Young",
"title": "Is the program room configurable to provide key program info?",
"body": "So new user to JA. I like the Program room but I'm looking for:\n\nFeature status - Total features in a PI/Completed Features - Progress gadget shows a % complete but not the actual number (i.e. 550/33)\n\nStory status - Total stories in PI/Completed Stories. - Progress gadget shows a % but not an actual number. (i.e. 330/10)\n\nStory Point Status - Total stories in PI/Completed Story points - Have to go off the Program room to the burndown chart and hover with mouse vs. being listed in a gadget or some other element in the Program room.\n\nThere is some info provided in terms of committed items a summary bar on the page but no actuals. It's a bit all over the place to get this info from what I see.\n\n![Program Room Summary.png](https://community.atlassian.com/t5/image/serverpage/image-id/299906i67FC6C15F0A11093/image-size/large?v=v2&px=999 \"Program Room Summary.png\")![Program Room Gadget2.png](https://community.atlassian.com/t5/image/serverpage/image-id/299907iFCD464E4E892A0A2/image-size/large?v=v2&px=999 \"Program Room Gadget2.png\")\n"
}
|
[
{
"author": "Kevin Young",
"body": "I figured it out although not very intuitive. If you hover over each element in the widget it gives the actual #'s. Although there isn't an element for story point, if you hover over accepted it shows the committed vs actual sp's. So all the information is there but took some playing around. Seems like those metrics are something that should get explicitly called out.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Is-the-program-room-configurable-to-provide-key-program-info/qaq-p/2575796
| null |
{
"author": "M Amine",
"title": "Impacts on syncing Feautres (i.e Jira Epics) but not stories",
"body": "I am integrating Jira Align with Jira software Cloud and I have a special need where I want to sync only Epics but not stories.\n\nWhat are the impacts on Jira Align? What features will not work? what reports will not be available?\n\nThank you\n"
}
|
[
{
"author": "Jamie Giantonio",
"body": "[@M Amine](/t5/user/viewprofilepage/user-id/887028) you could sync stories from Jira to Jira Align only (vs bi-directionally) and not allow add/edit of stories in JA through permissions. This would give you rollup as Tom and James have mentioned, without allowing user story work to happen in JA.\n",
"comments": null
},
{
"author": "James Webber",
"body": "Agree with Tom, while its possible sync only Epics when you try to roll up story points or progress you would not have much info. Features in Jira Align (Jira Epics) show the stories under them - you get this syncing for free so pretty handy to have it since it's there.\n",
"comments": null
},
{
"author": "Tom O'Connor",
"body": "[@M Amine](/t5/user/viewprofilepage/user-id/887028) one of the key tenants of the Jira Align and Jira integration is to have visibility from Strategy to Execution. \nI don't believe we have anything documented around only syncing Jira Epics (Features) and not Jira Stories to JA.\n\nThe short answer is YES, it will impact some reports and functionality in Jira Align, especially where we roll up story status and points.\n\nWhat is the reason you only want to sync Features to Jira Align?\n",
"comments": [
{
"author": "M Amine",
"body": "Thank you Tom.\n\nBecause stories are messy and need cleaning.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Impacts-on-syncing-Feautres-i-e-Jira-Epics-but-not-stories/qaq-p/2574109
|
[
"jira-cloud"
] |
{
"author": "Brian Forsner",
"title": "Is there a way for me to map Portfolio Epics to Products?",
"body": "Is there a way for me to map Portfolio Epics to Products?\n"
}
|
[
{
"author": "Ankush Bora",
"body": "In foresight, I feel that would be depending on the nomenclature your use. A typical segregation could be Product A which may have Portfolio Epic - 1, 2, 3 and so on. However, there is nothing stopping you from identifying a Portfolio Epic based on your requirement. Note that JIRA may recommend the typical way mentioned above.\n",
"comments": [
{
"author": "Brian Forsner",
"body": "I have 10 Portfolios. Each portfolio is dedicated to unique set of products/services. I create a portfolio epic (initiative) that extends the value of 1 or more of the associated products. I would like to associate those specific products impacted to that portfolio epic. It seems there are conventions for defining Products in the tool- I can't find and more information on this however. I don't think using tags is appropriate.\n"
},
{
"author": "Ankush Bora",
"body": "One way could be to evaluate at creating a Parent Product Portfolio Epic (use some agreed naming convention \\& distinct for each product) --\\> Tag your existing Portfolio Epics --\\> Features (Epics) --\\> User Story ....and so on.\n\nThis could be a \"hack\". There could be other possibilities for executing this better.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Is-there-a-way-for-me-to-map-Portfolio-Epics-to-Products/qaq-p/2576195
| null |
{
"author": "M Amine",
"title": "Jira Align audit trail (or sync account)",
"body": "When Jira Align is connected to Jira Software, all synced data from Jira Align to Jira Software are made through the \"integration account\" which is not ideal for audit. Each time we need to know who has made the update we have to connect to Jira Align and check which user has done the update.\n\nIn my case, Jira Align is connected to Jira Software Cloud through API Token Authentication.\n\nQ1 : Is there any way to have an audit trail about who has made the change in Jira without the need to go into Jira Align?\n\nQ2 : If not possible, is there any way to disable the sync from Jira Align to Jira and keep only the sync from Jira to Jira Align?\n"
}
|
[
{
"author": "James Webber",
"body": "Q1: I don't think you can change as the user is based on the connector setup - I have a Jira Align user in Jira and like you say go into Jira Align to see who made the change.\n\nQ2: You can choose if a sync is bidirectional or one way for some fields\n\n![Jira Sync.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/299754i6E1DB146A9E49EA1/image-size/large?v=v2&px=999 \"Jira Sync.jpg\")\n\nYou can also set the settings of some fields.\n\n![Jira sync feilds.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/299755i66A3D07CACBCF96B/image-size/large?v=v2&px=999 \"Jira sync feilds.jpg\")\n\nFinally, because the sync does work for all fields / items I also setup a bespoke sync using Jira automation and API to update into Jira Align when certain items were updated in Jira.\n\nHope that helps.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Jira-Align-audit-trail-or-sync-account/qaq-p/2574107
|
[
"jira-cloud"
] |
{
"author": "M Amine",
"title": "What happens if features (i.e Jira Epics) are in different Jira projects than stories",
"body": "We are planning to integrate Jira Align with Jira and we have a dedicated project for features and a dedicated project for stories.\n\nAccording to JET checks, this is not possible. Ofc the straightforward solution is to move epics with stories into the same projects but as you can imagine, this is not easily doable. In fact, Epics are shared between multiple projects, each of which is holding stories and in each of these projects, different teams are working on different stories.\n\nWhat is the choices that we have to fix this to integrate Jira with Jira Align? and if we don't fix this what are the impacts on Jira Align?\n\nThank you\n"
}
|
[
{
"author": "Jennelle Stearns",
"body": "[@M Amine](/t5/user/viewprofilepage/user-id/887028) Do you have 1 Jira Project for the Program which contains the Jira Epics and then individual projects and boards for each team within the same program that contains the stories? If so, this is a Supported Structure for Jira Align.![Snag_6fa0cdae.png](https://community.atlassian.com/t5/image/serverpage/image-id/299652i19C4678EAD28FBA1/image-size/large?v=v2&px=999 \"Snag_6fa0cdae.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/What-happens-if-features-i-e-Jira-Epics-are-in-different-Jira/qaq-p/2574103
| null |
{
"author": "M Amine",
"title": "JET check number 6 'A single sprint should only be tied to one board' is not suggesting any solution",
"body": "Dear all,\n\nAccording to the following documentation links ([link1](https://confluence.atlassian.com/jirasoftwarecloud/jet-by-jira-align-990546552.html), [link2](https://success.atlassian.com/solution-resources/agile-and-devops-ado/product-specific-guidance/how-to-prepare-for-jira-align-in-jira)), a single sprint should only be tied to one sprint board. But the question that arises, is that if some sprints are not related to the same board, what can be done? This can happen if some sprints have been 'mistakenly' started from other boards. Hence the originBoardId is not the same for all sprints.\n\nI see no solution for this case, although I read all articles and documentation about this issue.\n\nQ1 : Is there any solution how to correct and map all sprints to the same board?\n\nQ2 : If no solution is possible, what are the impacts on Jira Align?\n\nThank you\n"
}
|
[
{
"author": "Tom O'Connor",
"body": "Have you reviewed all of the articles around the Jira Align/Jira integration? <https://community.atlassian.com/t5/Jira-Align-articles/Jira-Align-and-Jira-Integration-Best-Practices-and-FAQ-Table-of/ba-p/1253497>\n\nIt has some great information about the integration above and beyond the Jira Integration guide and info.\n\n<https://help.jiraalign.com/hc/en-us/sections/115000026193-Jira-integration-guide>\n",
"comments": [
{
"author": "M Amine",
"body": "Thank you for this great links\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/JET-check-number-6-A-single-sprint-should-only-be-tied-to-one/qaq-p/2574083
|
[
"cloud"
] |
{
"author": "angela.gagnon",
"title": "When deactivating a user, is there a way to know what the user has programmed?",
"body": "I have recently seen cases where a user was deactivated and not only are they left in groups but are still an owner of a project, or the workflow automatically assigned to the deactivated user. I have even saw a project where the project was un-useable because the workflow was so locked down and restrictive to only allow the owner to move through the workflow changing statuses.\n\nIf there was a way to know all the things a person you are deactivating is tied to it would enable the admins to take action to adjust where needed. Does anyone know if its possible to run commands to identify what that said user has for these types of conditions. This way as an administrator, we could take action to adjust before deactivating that user.\n\nWe are on the Standard version, perhaps its got better functionality if we were on premium to have better visibility to this?\n"
}
|
[
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nThe short answer is \"no\", albeit one good bit is that if you use \"deactivate\" instead of \"delete\", it is a LOT easier.\n\nIf you deactivate a user, think \"Jira still knows and reports on them, but they're dead to it. All their existing activity is untouched, but they can not be assigned new issues, selected in user fields, etc, but you can still search for them (never delete a user, just disable)\n\nA deactivated user may appear in places, but only in an informational way (if Bob leaves, disable their account. Bob will show as a member of a group, someone who edited an issue, but they won't be selectable as the assignee even if in an assignable group or even named individually)\n\nBut for the workflow permissions, no, sorry, you need to review every one of them.\n",
"comments": [
{
"author": "angela.gagnon",
"body": "if anyone is interested in voting on this to have this ability developed go here and vote [\\[JRACLOUD-82787\\] Comprehensive Decommission Checklist for User Accounts in Jira - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/JRACLOUD-82787)\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/When-deactivating-a-user-is-there-a-way-to-know-what-the-user/qaq-p/2571831
| null |
{
"author": "Rafal Walisko",
"title": "Features ParentID in API Reponse",
"body": "I have a question about the 'parentID' field within the 'features' of the API response. In some cases, this 'parentID' corresponds to an Epic ID, while in others, it represents a Capability ID. Is there any other field or method in the API response that can be used to extract information about whether a particular 'parentID' for a feature pertains to an Epic or a Capability?\n\nYour insights on how to distinguish between the two would be greatly appreciated.\n"
}
|
[
{
"author": "Francois Panaget",
"body": "Hi Rafal,\n\nIf you use the [expand](https://help.jiraalign.com/hc/en-us/articles/360060894632-Supported-API-2-0-Query-Syntax#:~:text=Requesting%20Data-,expand,-The%20Jira%20Align) parameter (*https://{{site-url}}/rest/align/api/2/features?id={id}\\&expand=true* ), you will be able to get the\"parentEpic\" or \"parentCapability\" information. \nThis could help you distinguish the type of Parent the Feature is associated with.\n\nHere is an example![API-FeatureParentEpic.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/299111iF36927582002470C/image-size/large?v=v2&px=999 \"API-FeatureParentEpic.jpg\")\n\nI hope that will help.\n\nThanks and Regards, Fran?ois\n",
"comments": [
{
"author": "Rafal Walisko",
"body": "Hi Francois, now I can see it :). Thank you!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Features-ParentID-in-API-Reponse/qaq-p/2571703
| null |
{
"author": "Bruna Martins",
"title": "See linked issues in Timeline or associate tasks without Epics",
"body": "Hi,\n\nI'd like to see all linked issues in the Timeline. Today if a link is selected as \"blocked by\", I see that the dependency appears. This is not useful for us since while managing a roadmap the \"causes\" option is more relevant when linking issues.\n\nThis would also be solved by adding loose tasks to specific initiatives (skipping the Epic parent).\n"
}
|
[
{
"author": "Walter Buggenhout",
"body": "Hi [@Bruna Martins](/t5/user/viewprofilepage/user-id/5419257) and welcome to the Community!\n\nFrom the tags in your question and your reference to initiatives, I take that you are on a premium plan and refer to the timeline in an advanced roadmaps plan?\n\nIf so, I may have some good news and less good news. To start with the good news: in **Advanced Roadmaps Settings** *(accessible via the top menu **Plans \\> Settings**)*, you can find Dependencies settings. You can add extra link types from Jira as available dependencies in your plan and that way make them appear as dependencies as well. Note that this change will apply to all plans that you may already have in your site.\n\nThe not so good news is that the hierarchy in advanced roadmaps is strict. So adding loose tasks directly to an initiative without an epic in between is not possible.\n\nHope this helps!\n",
"comments": [
{
"author": "Bruna Martins",
"body": "Thanks for the help, Walter. The linked issues are now showing as dependencies, but they do not appear in the timeline as part of the initiative. Is it possible to configure this as well?\n"
},
{
"author": "Walter Buggenhout",
"body": "Hi [@Bruna Martins](/t5/user/viewprofilepage/user-id/5419257),\n\nOnly if they are configured in the issue hierarchy as child issues of the initiative. If that's not the case (from your initial question I assume they are tasks or some other issue type at the same level as tasks), you need to add them to an Epic and then in turn link that Epic to the desired initiative.\n\nFor all clarity: connecting issues to a parent always goes via the *parent* field. And you cannot skip levels in the hierarchy, unfortunately.\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/See-linked-issues-in-Timeline-or-associate-tasks-without-Epics/qaq-p/2594634
|
[
"advanced-roadmaps",
"cloud",
"timeline"
] |
{
"author": "Diluka Talagala",
"title": "Managing views in JIRA advance roadmap",
"body": "I recently create a plan in JIRA advanced roadmap. I created few views for target user groups, however a user has the capability to overwrite the view I have created. Is there a way for us to allow the users just to create their own views rather than modifying my view which is sort of like a template.\n"
}
|
[
{
"author": "Anjay Paliwal",
"body": "Hello [@Diluka Talagala](/t5/user/viewprofilepage/user-id/3932951)\n\nYou should try to disable the autosave button in the view for all users, this option should be there on the tab, as it will not overwrite you view, and your view remains intact.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Managing-views-in-JIRA-advance-roadmap/qaq-p/2592946
| null |
{
"author": "Simon Hancock",
"title": "Can I see days spent in workflow columns in JWM?",
"body": "I want a report on how long each task spends in each aspect of my workflow in JWM - so for instance if I have Backlog- Assess - To Do - In Progress - Done - how do I report how long each task takes to go through each cycle and the overall end to end time?\n"
}
|
[
{
"author": "Chuck Oleary",
"body": "We use the Time In Status add on from the Marketplace. it's by OBSS. \nI have added gadgets to team dashboards as well to monitor Time in Status during sprints.\n",
"comments": [
{
"author": "Simon Hancock",
"body": "Thank you Chuck, I will take a look :)\n"
}
]
},
{
"author": "Gizem G?k?e _OBSS_",
"body": "Update on May 9th, 2024: Time in Status by OBSS was recently rebranded as [Timepiece](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer). It is still the same capable app with the same dedicated team behind it. The answer below mentions the app as \"[Time in Status](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer)\" but you can find the app in the marketplace as \"[Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer)\".\n\nHello [@Simon Hancock](/t5/user/viewprofilepage/user-id/4717481) ,\n\n[@Chuck Oleary](/t5/user/viewprofilepage/user-id/4753365) has already mentioned the application which is built by my team at OBSS, but I want to give you a little bit of more detail about it. [Time in Status](https://marketplace.atlassian.com/apps/1211756/) by OBSS is a very advanced tool with which you can easily access the cycle time in your JSM projects as you request.It is available for both Jira Cloud, and Data Center.\n\nTime in Status mainly allows you to see how much time each issue spent on each **status** or each **assignee** . You can combine the time for multiple statuses to get metrics like**Cycle Time, Resolution Time,****Issue Age, Lead Time** etc. (Please see the screenshots below)\n\n![Report Types Status Duration Report.png](https://community.atlassian.com/t5/image/serverpage/image-id/303483iD0D0B5DD8BDC23DD/image-size/large?v=v2&px=999 \"Report Types Status Duration Report.png\")\n\n![Report Types DBS.png](https://community.atlassian.com/t5/image/serverpage/image-id/297567iB39A268E5668D298/image-size/large?v=v2&px=999 \"Report Types DBS.png\")\n\nFor all numeric report types, you can also calculate **averages** and **sums** of those durations grouped by the issue fields you select. For example total in-progress time per *customer*or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.\n\n![SS3.png](https://community.atlassian.com/t5/image/serverpage/image-id/303276iAA7191FFFAB00B17/image-size/large?v=v2&px=999 \"SS3.png\")\n\nThe app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects for Jira Cloud.\n\nTime in Status reports can be accessed through **its own reporting page, dashboard gadgets, and issue view screen tabs**. All these options can provide both calculated data tables and charts.\n\n![Gadget_AverageStatusDurationByComponent.png](https://community.atlassian.com/t5/image/serverpage/image-id/287969i6023B2B027153EA1/image-dimensions/139x114?v=v2 \"Gadget_AverageStatusDurationByComponent.png\") ![tisCloud_IssueView_Data.png](https://community.atlassian.com/t5/image/serverpage/image-id/287970iC962B99E4941BEFA/image-dimensions/195x105?v=v2 \"tisCloud_IssueView_Data.png\") ![tisCloud_StatusDuration_LeadTime_Chart.png](https://community.atlassian.com/t5/image/serverpage/image-id/287968iD5CAFB7B04E07A84/image-dimensions/206x98?v=v2 \"tisCloud_StatusDuration_LeadTime_Chart.png\")\n\nVisit [Time in Status](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview) to explore how our JIRA add-on can revolutionize your metrics measurement process. Enjoy **a 30-day free trial** to experience the full range of features.\n\nHope it helps,\n\nGizem\n",
"comments": null
},
{
"author": "Mehmet A _Bloompeak_",
"body": "Hi [@Simon Hancock](/t5/user/viewprofilepage/user-id/4717481)\n\nIf you prefer to use a marketplace app, you can try [Status Time Reports](https://marketplace.atlassian.com/1221826) app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.\n\nHere is the [online demo link](http://status-time.bloompeak.io/demo), you can see it in action and try without installing the app. For your case, you can have a look at [Time in Status for Each Issue](https://bloompeak.atlassian.net/plugins/servlet/ac/io.bloompeak.status-time/st-report?ac.reportid=11), [Lead Time for Each Issue](https://bloompeak.atlassian.net/plugins/servlet/ac/io.bloompeak.status-time/st-report?ac.reportid=904) (lead time: the time interval between the moment an issue is requested to the moment it is completed) and [Cycle Time for Each Issue](https://bloompeak.atlassian.net/plugins/servlet/ac/io.bloompeak.status-time/st-report?ac.reportid=901) (cycle time: the time it takes for the team to start working on an issue and complete it) reports.\n\nFor further details, you can have a look at [Status Time Reports How to Videos.](https://www.youtube.com/playlist?list=PLVHoaAkoFPJnG9nLkzcxG0P00ndQgimDs)\n\n* This app has a dynamic status grouping feature so that you can generate various valuable reports as**time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month)**.\n\n* You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.\n* Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, \"In Progress\" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.\n* You can set different duration formats.\n* You can export reports in CSV file format and open them in MS Excel.\n* You can also add this app as a gadget to your Jira dashboards and reach \"Status Time\" from Issue Detail page.\n* You can enable/disable access to Status Time reports\\&gadgets and Issue Detail page per project, users, groups or project role.\n\nIf you are looking for a completely **free** solution, you can try the limited version [Status Time Reports Free](https://marketplace.atlassian.com/apps/1222051).\n\nHope it helps.\n",
"comments": null
},
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@Simon Hancock](/t5/user/viewprofilepage/user-id/4717481)\n\nif you're open to solutions from the Atlassian Marketplace, here's another app that you might like: [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2593312).\n\nJXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of so-called *history columns* that aren't natively available, including the time in status, as well as the time between created and resolved.\n\nThis is how it looks in action:\n\n![time-in-status-v2.gif](https://community.atlassian.com/t5/image/serverpage/image-id/304454iCC05B326A6EEF71B/image-size/large?v=v2&px=999 \"time-in-status-v2.gif\")\n\nAs you can see above, you can easily sort and filter by your history columns, and also use them across JXL's advanced features, such as support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.\n\nAs you surely have noticed from this and the previous answers, there's actually a number of Marketplace apps operating in this space. You may already know that you can trial any app for free for 1 month, and depending on the size of your size, it may be free forever. So if an app is an option for your, perhaps try a few and see which works best for you.\n\n(Disclaimer: I work on JXL.)\n\nBest,\n\nHannes\n",
"comments": null
},
{
"author": "Valeriia_Havrylenko_SaaSJet",
"body": "Hi [@Simon Hancock](/t5/user/viewprofilepage/user-id/4717481) ?\n\nUnfortunately, there is no way you can find with native features, but you can achieve it with [Time in Status for Jira](https://marketplace.atlassian.com/apps/1219732/?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Can-I-see-days-spent-in-workflow-columns-in-JWM_20240302) by SaaSJet. \n\n![Time in Status .png](https://community.atlassian.com/t5/image/serverpage/image-id/303831i817D18D0EB33C34C/image-size/large?v=v2&px=999 \"Time in Status .png\") \n\nYou can view data as a Table or Chart. And use a Pivot to customize your reports as you need. \nThe**Format** option lets you select the time format of status duration. One of them is \n\n* **Days**HoursMinutes\n\n* Decimal **Days**\n\n* Business **Decimal Days**\n\n<br />\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/304169iACF486406E0DA420/image-size/large?v=v2&px=999 \"image.png\")\n\nAlso you will be able to create the **Cycle time report easily** and display it on your board\n\n![Cycle Time.gif](https://community.atlassian.com/t5/image/serverpage/image-id/245692i937B3FA351D5E4E4/image-size/large?v=v2&px=999 \"Cycle Time.gif\")\n\nMoreover, you can export all necessary data as a report in XLS or CVS files and set up a teamwork schedule to exclude non-working hours or days.\n\nThe add-on is constantly improving.\n\nAdd-on has a [**30-day** **free**](https://marketplace.atlassian.com/apps/1219732/?utm_source=Atlassian_Community&utm_medium=refferal&utm_campaign=Comment_Can-I-see-days-spent-in-workflow-columns-in-JWM_20240302) trial version and free up to 10 users. \nHope it helps ?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Can-I-see-days-spent-in-workflow-columns-in-JWM/qaq-p/2593312
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Ming Yang Lin",
"title": "How do I generate a release notes from a cross project release in the advanced roadmap ?",
"body": "Hi all \n\nI've got a cross project releases created in advanced roadmap. \nThis release has 6 project releases, the ask here is how might we bring all releases together and generate a release notes page in confluence? ( minimum manual effort )\n\nI can see individual project release can create a corresponding confluence page which it's content is dynamic to associated JIRA in the release. But there doesn't seem to have the same feature for cross project releases in the advanced roadmap. \n\nany other macro or apps that can solve this need for LT level release summary ?\n"
}
|
[
{
"author": "Walter Buggenhout",
"body": "Hi [@Ming Yang Lin](/t5/user/viewprofilepage/user-id/1184140),\n\nCross project releases are restricted to advanced roadmaps plans and act as an umbrella feature for cross-project planning (and tracking progress against linked releases at a fairly high level). They are not built with the actual release process in Jira in mind and don't support actions like *\"releasing the release\", generating release notes, ...*\n\nTaking a step back, you seem to be considering the different releases in those different projects as one release - why else aiming for a single set of consolidated release notes? Then I would ask myself the question why the issues are split across multiple Jira projects with separate releases in the first place ...\n\nYou probably have good reasons for that; so - as an alternative: you want to have release notes in Confluence. Release notes are usually some text you write yourself and then a Jira macro that pulls in the issues into your Confluence page. Since that Jira macro uses a filter to pull in the issues from Jira, you can perfectly adapt your filter to display issues from different projects and releases. Just use fixversion in (A, B, C, ...).\n\nHope this helps!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/How-do-I-generate-a-release-notes-from-a-cross-project-release/qaq-p/2586137
|
[
"advanced-roadmaps",
"cloud"
] |
{
"author": "Vinay Barigidad",
"title": "How to setup Sprints to allow the BA team to be one sprint ahead?",
"body": "In our dev setup, we would like to have BA team be ready with the requirements before the sprint starts. To achieve this, the thought process is to have them be ahead of Dev sprint by at least 1 sprint.\n\nHow do I setup the sprints to achieve this ?\n\n* Do I have a separate project for BA team and have them run their sprint separately and include only those BAs to be part of the Dev sprints for issue resolution ?\n* Do I have only one project for the whole of the delivery, but run two separate sprints, under the delivery (Ex: Sprint1 for Dev and Sprint2 for BA, which will consists of those BAs who need to have the requirements ready for Dev's Sprint2)?\n\nSuggestions would be greatly appreciated\n"
}
|
[
{
"author": "Bill Sheboy",
"body": "Hi [@Vinay Barigidad](/t5/user/viewprofilepage/user-id/5415294) -- Welcome to the Atlassian Community!\n\nAlthough there are ways to manage staggered iterations like this (e.g., state management, extended workflow across multiple boards, etc.), I advise first discussing with the team why this approach is needed (i.e., what problem is it trying to solve).\n\nThis way of working could lead to a deadlock / capacity / delay situation. For example:\n\n* people perform analysis on stories A, B, C prior to the iteration start\n* the iteration starts, with other people selecting A, B, C stories for delivery\n* original group of people start on analysis for stories D, E, F...\n* a blocking problem with the analysis occurs with stories B and C, pulling in the people performing analysis, and so they stop work on D, E, and F\n* blocking problems are resolved, but now there is insufficient time to \"ready\" work prior to the start of the next iteration\n* worse still, the delays introduced by the re-work cause some stories not to finish in the sprint, and so they carry over to a future iteration\n* in the meantime, story D is descoped after analysis completed, and so the analysis is wasted, and a new story must be rushed through analysis to meet the capacity of the team for the next iteration\n* and so on...\n\nSome of these impacts are why Scrum teams collaborate together to refine the backlog and deliver together, eliminating delays of people's capacity being unfocused on the current sprint's goal and work. An alternative might be to use one of the Kanban methods, focusing on value delivery flow and managed practices for work intake and status \"exit policies\".\n\nA discussion with the team may help to decide what to try for improvements.\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Vinay Barigidad",
"body": "Thanks Bill. This is helpful. You also have highlighted a potential problem with the staggered iteration, which I did not think of.\n\nI will review this with the team and see what we need to be doing as a group.\n"
}
]
},
{
"author": "Rebekka Heilmann _viadee_",
"body": "Hi [@Vinay Barigidad](/t5/user/viewprofilepage/user-id/5415294)\n\nit all depends on how your team is organised. I wouldn't recommend running two Sprints in one project.\n\nI like your first idea. Depending on your workflow, you could have a seperate State \"refined\", that is the BA's Done and the Ready for Development for Dev. Or even have more States if easier. You can then include only Ready for Dev Issues in the Dev Board and vice versa in the BA.\n\nSo if you have seperate Workflow steps for each role in the actual work, I would recreate that with the Jira workflow to an extent anyway.\n\nYou could also have Requirement - Issue Types for the BAs and create Dev Task Issue Types from them with a Link.\n",
"comments": [
{
"author": "Vinay Barigidad",
"body": "Thanks Rebekka.\n\nI am planning to run a pilot with an approach. I will probably have two separate projects. One for BA. One for Dev. I will link BA user stories with the Dev User Stories to build the dependencies. I will probably have to do some automation to indicate that the BA user stories are done and the Dev user stories can be taken up for the sprint.\n\nWill see how this experiment goes.\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/How-to-setup-Sprints-to-allow-the-BA-team-to-be-one-sprint-ahead/qaq-p/2590181
|
[
"cloud"
] |
{
"author": "Ray Nixon",
"title": "How do I add sprints for Plan Only Teams?",
"body": "I'm using Advanced Roadmaps / Plans, to create a yearly plan for multiple teams. Part of this planning involves creating / rearranging teams.\n\nSince the teams are not yet active teams, and I don't want them to show up in the Teams dropdown on tickets (and cause confusion), I used Plan Only Teams (which look like they are designed for this exact reason).\n\nI've set up the plan to pull in Initiatives, Epics and Stories for particular Jira projects, using a filter as the plan issue source (every story is in an epic, every epic in an Initiative (no feature level used).\n\nThe question is, how do I create Sprints for the Plan Only Teams? It seems like I would have to associate each team with a board, but how do I create a board for these teams when they don't exist in Jira (i.e. I can't create a board with a filter of tickets allocated to those teams, but the tickets are really allocated to those teams).\n"
}
|
[
{
"author": "Walter Buggenhout",
"body": "Hi [@Ray Nixon](/t5/user/viewprofilepage/user-id/4823612) ,\n\nSprints belong to a board, not a team. Your reasoning is entirely right that you can't create a filter in Jira from information that is not there. But usually the setup is done the other way around ...\n\nA board in Jira is a collection of work that a team uses to find its daily work. Even if you don't use Advanced Roadmaps, you would still find a way to fetch the work for this team and make sure they can collaborate on their common backlog. For project/product teams, very often that backlog comes from one/more project(s) they manage themselves. It is quite common that your board filter would be something like **Project in (A, B, C)** or something similar. For platform/service teams, who are pulled into project work by other teams because they have a specific expertise, it does happen that issues get assigned to them via the (new) team field or some other custom field. To allow for that, the field needs to be publicly available in Jira of course.\n\nIn both scenarios, you will then be able to use the team board as an issue source for your plan, making your life a lot easier.\n\nHope this helps!\n",
"comments": [
{
"author": "Ray Nixon",
"body": "Hi Walter,\n\nThanks for the reply. It doesn't really help in our case, because our projects are not nicely split between our Teams (and that's too big a tasks to change at the moment). Our existing boards use a filter of Team = xxx. Actually part of using Advanced Roadmaps is to find the best split of teams for the work we've got on, so rearranging the Jira projects before running these scenarios doesn't really work.\n\nSo, I think in this case I'll need to do the planning without using sprints.\n\nI think it would a useful expansion of Plan Only Teams (which do look like they are designed for this sort of scenario planning) to also be able to have Plan Only Sprints. That way we can run these planning scenarios, and when we've got a final approach, we can then convert the teams, and create the boards with the sprints.\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/How-do-I-add-sprints-for-Plan-Only-Teams/qaq-p/2585020
|
[
"cloud"
] |
{
"author": "Laura Pannemann",
"title": "How can I configure values for field \"effort size\"?",
"body": "In my Jira project I want to use the field \"Effort Size\". How can I enable this field and configure specific option values?\n"
}
|
[
{
"author": "Laurie Sciutti",
"body": "Hello [@Laura Pannemann](/t5/user/viewprofilepage/user-id/5408874) and welcome to the Community! Hopefully you've already figured this out, but you can refer [here](https://confluence.atlassian.com/adminjiraserver073/configuring-a-custom-field-861253383.html) for information about creating and configuring custom fields. \\*Note \\~ this assumes you are using the Data Center version rather than Cloud as that was not specified.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/How-can-I-configure-values-for-field-quot-effort-size-quot/qaq-p/2582947
|
[
"jira"
] |
{
"author": "Richard Nuttall",
"title": "How can I set the default issue type for issues under an Epic ?",
"body": "I have a Plan with multiple levels of Hierarchy, including Epic.\n\nIn the Plan view, if I click to right of an Epic ... and select Create Story it starts to create an issue that isn't \"story\" (we have some other issue types under Epic).\n\nIs there a way to force the default child type of an Epic to be Story ?\n\nIf I change to Story type then create, it remembers that choice until I refresh the page, but then goes back to the previous default.\n\nIt isn't an alphabetical sorting of issue type names either.\n"
}
|
[
{
"author": "Richard Nuttall",
"body": "Update 2 : Seems this is a known bug : <https://jira.atlassian.com/browse/JSWCLOUD-23338>\n",
"comments": null
},
{
"author": "Richard Nuttall",
"body": "Update : It isn't the Issue Type Scheme config either. Story is higher in priority in the Issue Type Scheme and is the default issue type, so Advanced Roadmaps is not honouring the Issue Type Scheme Config.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/How-can-I-set-the-default-issue-type-for-issues-under-an-Epic/qaq-p/2582759
| null |
{
"author": "Kevin Gillooly",
"title": "When I export my plan to a CSV file I see a column \"% Complete\". How do I add that to plan screen?",
"body": "When I export a plan to CSV file, there are actually two columns called \"% Complete\". Can I add that them the the screens in my plan?\n"
}
|
[
{
"author": "Ste Wright",
"body": "Hi [@Kevin Gillooly](/t5/user/viewprofilepage/user-id/419869)\n\nAs far as I know, this isn't a field option - it's what you see when you hover over the \"Progress (issue count)\" bar, which shows percent completions per status category.\n\nSte\n",
"comments": null
},
{
"author": "Aron Gombas _Midori_",
"body": "If it doesn't exist as an actual field, the [Better Excel Exporter](https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=datacenter&tab=overview) app has an interesting feature you could use for this use case!\n\nAs the documentation says, \"A calculated field in Better Excel Exporter is a field that is *not* an actual Jira field, but its value is dynamically calculated at the time the Excel file is being exported.\"\n\nIt means you could implement your own calculated field that is filled with the \"% complete\" value while the Excel file is being exported. Assuming that it is a simple division, it should be fairly easy to implement. See the [calculated field tutorial](https://www.midori-global.com/products/better-excel-exporter-for-jira/server/documentation/calculated-fields).\n\n(Discl. it is a paid and supported app developed by our team. Free for 10 users!)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/When-I-export-my-plan-to-a-CSV-file-I-see-a-column-quot-Complete/qaq-p/2580547
|
[
"server"
] |
{
"author": "Yuri Suppa",
"title": "Advanced roadmaps - Show warning to linked dependency at initiative level",
"body": "Hello,\n\nwe have set up the initiative level on top of the issue type hierarchy and testing the child epic/story/task warnings with target dates exceeding the parent end date, which works fine. However I can\\`t seem to find how to show a warning in another initiative that I\\`ve linked as a dependency:\n\nexample: IN-1 is linked to IN-2 with a \"is blocked by\" link type. IN-1 has a child epic EP-1 which has a child story ST-1 with an end date set later that EP-1, therefore I see a warning on IN-1, EP-1 and ST-1 but no warnings on IN-2. Is there a way to enable this?\n"
}
|
[
{
"author": "Crystelle S",
"body": "Your warning would show in the dependency field as opposed to the warning you see for dates of children to the left.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Advanced-roadmaps-Show-warning-to-linked-dependency-at/qaq-p/2579314
|
[
"advanced-roadmaps",
"cloud"
] |
{
"author": "Kevin Cocco",
"title": "Impact to running projects by adding hierarchy levels",
"body": "Hi Everyone, \n\nI'm considering to upgrade plan and use the advanced roadmaps, requiring the ability to configure new hierarchy levels. \n\nSince adding new hierarchy levels applies to all organization projects, i'm still hesitating. We have running projects that should not be influenced by new hierarchy levels, but only for the advanced roadmaps. \n\nDo you know what exactly will happen to my current scrum/kanban projects if i add new hierarchy levels? \n\nThanks in advance!\n\nBest,\n\nKevin\n"
}
|
[
{
"author": "Daniel Capizzi",
"body": "Hi [@Kevin Cocco](/t5/user/viewprofilepage/user-id/5259533) - on top of all the good advice that [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564) has already given, I also wanted to point out that you'll be asked to confirm before making any changes to your hierarchy that will break parent/child relationships.\n\nI've attached a screenshot below of the pop up which will let you know how many issues will be affected and give you a link to see a selection of those issues. If the changes you've made won't break anything then they'll be applied straight away without showing the pop up.\n\n![Screenshot 2024-01-19 at 11.01.56.png](https://community.atlassian.com/t5/image/serverpage/image-id/301378iA0C173ECBCB00C2B/image-size/large?v=v2&px=999 \"Screenshot 2024-01-19 at 11.01.56.png\")\n\nHope this gives you a bit more confidence to continue trying things with your hierarchy knowing you won't accidentally break anything without being warned first!\n\nCheers,\n\nDaniel\n",
"comments": null
},
{
"author": "Fabian Lim",
"body": "Hi [@Kevin Cocco](/t5/user/viewprofilepage/user-id/5259533)\n\nFor your boards there will be no impact. Now you have to be careful with the fields you had populated for parent/child tickets. If you have a Feature as a parent of an Epic, and now you change the hierarchy things may break. For Epics and other issue types if you were using Epic Link you should be ok, but if you had parent/child relationships you will have to double check..\n\nRegards,\n\nFabian\n",
"comments": [
{
"author": "Kevin Cocco",
"body": "Hi [@Fabian Lim](/t5/user/viewprofilepage/user-id/3131564)\n\nGot you, thank you very much.\n\nWe've been using the following issue scheme and hierarchy.\n\n![Bildschirmfoto 2024-01-13 um 06.59.44.png](https://community.atlassian.com/t5/image/serverpage/image-id/300413iFCA3BF02683813E1/image-size/large?v=v2&px=999 \"Bildschirmfoto 2024-01-13 um 06.59.44.png\")\n\n![Bildschirmfoto 2024-01-13 um 06.58.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/300412iDE4B92AC2C73F0BB/image-size/large?v=v2&px=999 \"Bildschirmfoto 2024-01-13 um 06.58.42.png\")\n\nSo let's say our Epics are connected with Story's as parent relation and Story's/Tasks do have Sub-Tasks, do i need to worry about breaking any of those relations by adding a new Hierarchy level on top of Epics?\n\nThanks again!\n\nBest,\n\nKevin\n"
},
{
"author": "Kevin Cocco",
"body": "That example might be more helpful![Bildschirmfoto 2024-01-13 um 07.17.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/300414iDEFF62E5707C31CC/image-size/large?v=v2&px=999 \"Bildschirmfoto 2024-01-13 um 07.17.00.png\")\n\nEpic CYR-8 -\\> is top level hierarchy \nStory CYR-9 -\\> is child issue of Epic CYR-8 \nSub-Task CYR-10 -\\> is child issue of Story CYR-9 \n\nnow i want to add a hierarchy level (initiatives) on top of Epics and make Epic CYR-8 a child issue of initiative. would that now change anything in my boards?\n"
},
{
"author": "Fabian Lim",
"body": "In your scenario above, it should be ok. Since Initiatives are the top in the hierarchy. You just have to ensure that you communicate this to your company just in case they want to use initiatives at other levels. But your boards should not be affected.\n\nWorst case scenario, you just revert the change .\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Impact-to-running-projects-by-adding-hierarchy-levels/qaq-p/2578132
|
[
"advanced-roadmaps",
"cloud",
"hierarchy"
] |
{
"author": "Selva Praveen Elango",
"title": "Remaining estimates not showing up in Advance plans in jira when there is a sub task in the story",
"body": "I am trying to create a plan in JIRA cloud.\n\nI have added the estimates(d) column to the plan. The columns picks up the remaining estimate column value.\n\nThe column gets populated only when there is not sub task in the story. when there is a sub task and when the include subtask check box is clicked in the story , the value does not show up in the plan .\n\nCan someone help me with the this issue\n"
}
|
[
{
"author": "Himanshi",
"body": "Hello [@Selva Praveen Elango](/t5/user/viewprofilepage/user-id/5352548) ,\n\nWelcome to the community!\n\nAdvanced Roadmaps will show either a \"Story points\" field or an \"Estimates (h/d)\" field. \"Story points\" maps directly to the \"Story points\" field on the issue once changes are committed via the Review changes dialog. \"Estimates (h/d)\" actually maps to \"Time remaining\" which can be found in the \"Time tracking\" section on the Jira issue.\n\nCould you please validate whether these fields are part of subtask issue type.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Remaining-estimates-not-showing-up-in-Advance-plans-in-jira-when/qaq-p/2575599
|
[
"cloud"
] |
{
"author": "Vijay Reddy",
"title": "How to leverage Jira Plans for Status Reporting by the Program Managers?",
"body": "Anyone using Jira Plans (Advanced Planning) for Status Reporting? along with Confluence? along with PowerBI?\n\nI am curious to know how Program Managers with multiple agile teams are preparing and sharing weekly or bi-weekly Status Reports using Jira Plan and Confluence and / or PowerBI.\n\nAny pointers and examples are greatly appreciated.\n"
}
|
[
{
"author": "Chuck Oleary",
"body": "Just curious, who are they reporting that status to? Personally I'm really trying to get away from any regular scheduled status reporting.\n\nThat said... \nUsing the add on Custom Charts by OBSS from the Marketplace I created a real-time dashboard that shows the sprint status of all the tickets across all teams. \nI also created a view for our 6 week Program Increments. \nAnyone can see where the work is at all times. All they need to do is look at the dashboard, no status reporting required.\n",
"comments": null
},
{
"author": "Mykenna Cepek",
"body": "There are apps to help with this. Here's a discussion of some:\n\n<https://community.atlassian.com/t5/Jira-Content-Archive-questions/Use-of-Jira-in-Program-Level-management/qaq-p/1872028>\n\nOne way I have \"rolled my own solution\" is to rely on \"percent complete\" of each of the relevant Epics, and just chart that weekly. For one effort I plotted just that one statistic for 6 epics over time (weekly, over months) and it really helped show progress and radiate what was going on.\n\nReleases/Versions might also be worth exploring, as there's some built-in \"process\" stuff in Jira there. The downside is that it's team (Jira Project) specific.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/How-to-leverage-Jira-Plans-for-Status-Reporting-by-the-Program/qaq-p/2575121
|
[
"cloud"
] |
{
"author": "Jae Evans",
"title": "Why won't my project's tasks show up in a Advanced Roadmaps in Jira?",
"body": "Second request for help on this issue: \nFor some reason, the tasks in my project won't show up in a plan in Advanced Roadmaps (v9.4.12 Jira Data Center) unless I go though a lot more steps than other projects, like creating a release and adding the tasks to the release.\n\nI have tried adding the entire project as the Source, a filter that returns many tasks as filter results, and a Kanban board. The issues from another project that appear on the Kanban board appear in the Plan, but not the issues in my project, and that project doesn't have releases either.\n\nI have added Target Start and Target End dates to the issue screens and set those values for several issues. Nothing. Even when I create issues from the plan, they won't appear after commiting the changes to Jira because they aren't part of a release. This should be simple, yet I've spent several hours looking for the cause.\n\nI do not have any exclusion rules or custom filtering in the plan. My sources contain the missing issues, and I have permission view them (I'm the project lead, a project admin, and a Jira app admin). I am viewing the entire hierarchy. The tasks I want to see are not Done.\n\nCan anyone point me in the right direction here?\n"
}
|
[
{
"author": "Bryan Trummer - ReleaseTEAM",
"body": "Hello [@Jae Evans](/t5/user/viewprofilepage/user-id/651991) ,\n\nYou may want to take a look at this article here and make sure you have the projects you want enabled as an issue source.\n\n<https://confluence.atlassian.com/jirasoftwareserver/configure-your-advanced-roadmaps-plan-settings-1044784158.html#ConfigureyourAdvancedRoadmapsplansettings-issuesources>\n",
"comments": [
{
"author": "Jae Evans",
"body": "Thanks for responding, Bryan. As I mentioned in my original post, I have I have tried adding the entire project as the Source, a filter that returns many tasks as filter results, and a Kanban board. But no luck.\n"
},
{
"author": "Jae Evans",
"body": "[@Bryan Trummer - ReleaseTEAM](/t5/user/viewprofilepage/user-id/853494), I should also mention that if I add a release to my project, add the release field to my issues, and then assign my issues to a release, then they will appear in my plan. But I shouldn't have to do this. Other projects in my instance don't require this configuration or these steps.\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Why-won-t-my-project-s-tasks-show-up-in-a-Advanced-Roadmaps-in/qaq-p/2574951
| null |
{
"author": "Hillary Moore",
"title": "Start date disappears after saving changes in Plan",
"body": "When I add a start date to an issue in my Plan, the start date appears in my Roadmap view. But after I 'Review Changes' and save my changes to Jira, the start date disappears from the Roadmap view. How can I prevent this from happening?![Jira start date - 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/298431i2EFFAD04D9FCF5CA/image-size/large?v=v2&px=999 \"Jira start date - 2.png\")![Jira start date - 3.png](https://community.atlassian.com/t5/image/serverpage/image-id/298432iF2B0C34AFED1BEE0/image-size/large?v=v2&px=999 \"Jira start date - 3.png\")![Jira start date disappears.png](https://community.atlassian.com/t5/image/serverpage/image-id/298433iF84EDB00F9383F93/image-size/large?v=v2&px=999 \"Jira start date disappears.png\")\n"
}
|
[
{
"author": "Crystelle S",
"body": "The fields you are updating in Plan have to be available to you in Jira as well. Are there any restrictions on this field in Jira itself? Could there be a user restriction or other validation on that ticket screen that keeps you from updating it?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Start-date-disappears-after-saving-changes-in-Plan/qaq-p/2567851
|
[
"jira-work-management"
] |
{
"author": "Hillary Moore",
"title": "How to make epics visible in Program>Schedule view?",
"body": "Hello! I created a Program from a set of four plans. After adding the plans, I was expecting all epics to appear in the 'Schedule' view when set to 'Epic' in the hierarchy. Unfortunately, only one epic is showing despite there being multiple across the four plans. I have experimented with adding various types of start dates and end dates, and also adding a sprint to the epics. What fields are required to ensure an epic appears in the Schedule view of a Program?\n"
}
|
[
{
"author": "Hillary Moore",
"body": "Adding a 'Target Start' and 'Target End' date to each epic enabled display in Schedule view.\n",
"comments": null
},
{
"author": "Crystelle S",
"body": "Have you checked the setting for how long you show resolved tickets? Keep in mind, Plans isn't reading your statuses but rather looking for whether your Resolution is empty to start the clock on how long something has been resolved (as does the indexing in Jira and many other add-ons).\n",
"comments": [
{
"author": "Hillary Moore",
"body": "Thanks, Crystelle. I found that adding a 'Target Start' and 'Target End' date to each epic enabled display in Schedule view.\n"
},
{
"author": "Crystelle S",
"body": "nice! you may want to give this a close so that other community members find it easier :) some only search for solved questions\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/How-to-make-epics-visible-in-Program-gt-Schedule-view/qaq-p/2567819
|
[
"server"
] |
{
"author": "Le Toan",
"title": "About Keep Server Version",
"body": "Hi all,\n\nI am using Jira Mng 7.2 Server Verison \\|+ tempo addon. Now i will not mirage to Cloud/ DC Version. After 15/2/24, Could i can continious use my jira?\n\nThanks .\n"
}
|
[
{
"author": "abhishek_sharma03",
"body": "Hi [@Le Toan](/t5/user/viewprofilepage/user-id/5156623) - Jira server is a perpetual licenses and can be used even after 15 Feb 2024. But since Atlassian is stopping the maintenance of all it's server products you won't be able to get any support in the wake of troubleshooting any technical issue, upgrade, security patches etc.\n\nBR\n\nAbhishek\n",
"comments": [
{
"author": "Le Toan",
"body": "Thanks your strong support.\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/About-Keep-Server-Version/qaq-p/2566234
|
[
"server"
] |
{
"author": "Eddie Poh",
"title": "Jira projects missing",
"body": "I have 4 projects in \"**In Progress**\" stage, they are not visible and missing in the \"Board\" view, but they are visible in the \"Summary\" view.\n\nIt was normal before the xmas break. Any clues to what might cause it?\n\nThank you all.\n"
}
|
[
{
"author": "Eddie Poh",
"body": "Just to inform that I found a way to go around it but not solving the root cause.\n\n1. Use the ++search bar++ to locate to the missing projects,\n\n2. Mark them as \"Completed\",\n\n3. The projects are now visible in the \"Board\" view,\n\n4. Move them back to \"In Progress\".\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Jira-projects-missing/qaq-p/2566209
|
[
"cloud"
] |
{
"author": "Lynn Wilson",
"title": "Using Plans and Advanced Roadmaps across multiple teams - looking to knowledge share!",
"body": "Hello! I am a Delivery Manager/Product owner for a Data Services Group. We are standing up practices, standards and beginning to use Plans/Adv Roadmaps across 6 teams. I would like to talk to folks that have stood this functionality up and are actively using the products to knowledge share and glean whats working for you and what pitfalls you have had so I dont fall in them!\n\nIf you are interested in sharing with me, please reach out to me!\n"
}
|
[
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hi [@Lynn Wilson](/t5/user/viewprofilepage/user-id/5398205) \n\nWelcome to the Atlassian Community. \n\nSetting up Plans (Advanced Roadmaps) across 6 teams can be daunting. However, these basic tips can help you as you start to plan:\n\n1. **Make sure you align everyone on strategic goals**. When you clearly define objectives, this can help all teams perform better.\n2. **Define ownership** so each team member knows which tasks they need to complete and by which date.\n3. **Avoid static roadmaps:**each roadmap should adapt to the changing priorities of each team.\n4. Continue to **keep the communication open** and transparent.\n\n**Pitfalls to consider** . One of the pitfalls you might run into is presenting up-to-date information to senior stakeholders who only want a high-level view or making large bulk edits easily if things change without warning. You may also want to add milestones to highlight critical points in your roadmap, which will require a third-party tool. Lastly, you also didn't mention if all six teams are in-house or if some teams are external contractors *without* access to Jira. (Sharing up-to-date information and controlling what external stakeholders see is another thing you want to be mindful of) \n\nThe Atlassian marketplace has a good selection of apps you can consider using to enhance your Plans (Advanced roadmaps). One app you can try is Visor, which gives you\n\n* **Bi-directional integration** that honors the parent-child relationships you have in Jira and allows you to make bulk edits before pushing them to Jira. (Or create new tickets if you want)\n* The ability to **visualize your roadmaps with milestones**to highlight critical checkpoints.\n* The option to**create custom views** for different project stakeholders.\n* **Control the access you give** to certain stakeholders, including those who don't use Jira.\n\nFind Visor on the Atlassian marketplace here: [https://marketplace.atlassian.com/apps/1226209/visor-flexible-?tab=overview\\&hosting=cloud](https://marketplace.atlassian.com/apps/1226209/visor-flexible-?tab=overview&hosting=cloud) \n\nKeep in touch so we can hear how your planning is going, \n\nMichael \n",
"comments": [
{
"author": "Lynn Wilson",
"body": "Thank you Michael, that was insightful and I think I'm on the right track. All of my teams in are internal so it makes the sharing of information a bit easier without boundaries.\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Using-Plans-and-Advanced-Roadmaps-across-multiple-teams-looking/qaq-p/2570849
| null |
{
"author": "Charlie Misonne",
"title": "Dependency warnings not shown on timeline",
"body": "EDIT: this is about advanced roadmaps op **CLOUD** not server.\n\nI added a dependency in advanced roadmaps. MOBL-12 must be completed before MOBL-20.\n\n![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/297362iAC514614D961006A/image-size/large?v=v2&px=999 \"1.png\")\n\nWhen clicking the dependency I can see a warning 'Dates overlap (28days) which seems correct:\n\n* End date of MOBL-12: 17JAN\n* Start date of MOBL-20: 20 DEC\n\nOn the dependencies view I see the same information:\n\n![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/297363i9748487399CAC9B8/image-size/large?v=v2&px=999 \"2.png\")\n\nWhy is this planning issue not viible on the actual plan? Other warnings have a yellow warning exclamation mark on the left next to the issue key. e.g. when child items fall out of their parent item.\n"
}
|
[
{
"author": "Daniel Capizzi",
"body": "Hi [@Charlie Misonne](/t5/user/viewprofilepage/user-id/502263)\n\nIn the timeline view we use a **red** dependency line to indicate an unhealthy dependency and a **black** dependency line to indicate a healthy dependency - if you reschedule MOBL-20 to the first projected sprint then you should see that line change colour.\n\nUnfortunately the yellow exclamation warning isn't used to display unhealthy dependencies in Plans, though I'd be happy to raise this with our product team.\n\nFor info about what warnings we *do* show you can hit the \"Warnings\" button in the top left of your plan to see exactly what's supported.\n\nHope this helps, and please feel free to reach out with any further questions or feedback!\n\nCheers,\n\nDaniel\n",
"comments": [
{
"author": "Charlie Misonne",
"body": "Hi Daniel,\n> we use a red dependency line to indicate an unhealthy dependency and a black dependency line to indicate a healthy dependency\n\nThanks for pointing that out. Now that you mention it I do see a difference between the lines. I'm color blind so it does not stand out that much for me. I only notice it now because I have black and red lines on the same screen which makes the difference in contrast clear. On their own it would still be difficult.\n\n![dependencies.png](https://community.atlassian.com/t5/image/serverpage/image-id/297714i3915D42FF6F874D6/image-size/large?v=v2&px=999 \"dependencies.png\")\n\nHaving the warining icons would be great because it makes the problematic dependencies more visible. We won't have to have a look at the entire timeline to see if there are red or black lines. \nAnd with the warning filters users could choose to display them yes or no.\n\nIf you can create a feature request that would be great!\n"
},
{
"author": "Daniel Capizzi",
"body": "Hi Charlie,\n\nNo worries! Thanks also for pointing out the colour blindness difficulty here too, really appreciate that. We're currently working on improving the accessibility of Plans, so while I can't make any guarantees this will be worked on in the short term, I've passed this feedback on to our team working on accessibility for them to take into consideration.\n\nI've also had a quick look and found these two feature requests to add warnings for unhealthy dependencies in plans. Watching and voting for these tickets will help us understand the interest in these features, and make sure you're kept up to date with any progress as well.\n\n- <https://jira.atlassian.com/browse/JSWCLOUD-21927> \n- <https://jira.atlassian.com/browse/JSWCLOUD-25384>\n"
},
{
"author": "Charlie Misonne",
"body": "Hi Daniel!\n\nThanks for making efforts regarding accessibility!\n\nI voted on both feature requests :-)\n"
},
{
"author": "Chris Cooke _Seibert Apps_",
"body": "Our app, Dependency Mapper for Jira has indicators showing overdue and mismatched dependencies. \nIt also allows you to choose custom colours, and has a dark mode, which is great for accessibility.\n\n![image-20240718-060308.png](https://community.atlassian.com/t5/image/serverpage/image-id/336329i88505815848DF653/image-size/large?v=v2&px=999 \"image-20240718-060308.png\")\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Dependency-warnings-not-shown-on-timeline/qaq-p/2562797
|
[
"advanced-roadmaps",
"jira-cloud",
"jira-software",
"server"
] |
{
"author": "Anil Bhide",
"title": "If we create Initiative above Epic level then should we keep it in a separate JIRA project ?",
"body": "Got initial response on this from [@Mark Segall](/t5/user/viewprofilepage/user-id/4667637) about Plans and Adv Roadmaps.\n\nCorrect Plans and Advanced Roadmaps are one and the same.\n\nWhen you create a new issue type that is expected to reside above the Epic in the issue type hierarchy such as Initiative, you have a choice in how you want to employ it. Factors to think about as to whether Initiatives should reside with their child issues or centralized in their own project:\n\n1. **Governance** - Do you want to limit who can create, transition, resolve these types of issues?\n2. **Scope** - Will the child issues reside on multiple projects?\n\nIf the answer is \"Yes\" to either of these questions, it makes sense to use a central repository for managing the Initiatives. From there, you would just need to be sure that you're adding that project to your Plan's issue source.\n\n[@Mark Segall](/t5/user/viewprofilepage/user-id/4667637) We have multiple Modules or Independent components being developed. So per JIRA limitation we are thinking to have Epic -\\> Story -\\> Task hierarchy in each project which is per module / component we are building. At org level / bigger product theme - we would like to map multiple EPICS from multiple projects to Initiative at the top - platform / Org level.\n\nIn such case where should we keep the initiatives?\n\ncreate a new project and add just initiatives in it or is there a JIRA space/repository at top, above projects where we can keep adding initiatives and link Epics from projects to Initiative?\n"
}
|
[
{
"author": "Walter Buggenhout",
"body": "Hi [@Anil Bhide](/t5/user/viewprofilepage/user-id/5387468) ,\n\nYou seem to have all the things to keep in mind in your question. There is no right or wrong, here. From my experience, it makes it easier to manage if you have your initiatives in a separate Jira project (Atlassian recently added a template called *top level planning* with that in mind). As you mention, having your initiatives in a separate project makes it easier to:\n\n* manage permissions for people to create / edit / view initiatives;\n* create an initiative kanban board with an overview of all initiatives per status;\n* help users learn where initiatives must be created\n\nExceptions I've seen that made total sense, is large organizations with multiple programs having plenty of (more or less) isolated program initiatives.\n\nHope this helps!\n",
"comments": [
{
"author": "Anil Bhide",
"body": "Thanks [@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) Helpful !\n"
},
{
"author": "Anil Bhide",
"body": "[@Walter Buggenhout](/t5/user/viewprofilepage/user-id/783225) [@Mark Segall](/t5/user/viewprofilepage/user-id/4667637) I tried creating a separate project - its a team managed project. Added an Issue type there as Initiative and added few Initiatives. Then i have different other projects from where need to Link EPICs to these Initiatives in a separate project. In this case will i be able to add the initiative as a parent to the other Epics in other projects ? or have to use linking ? Trying based on the below link to use parent relationship from Epic to Initiative. somehow unable to find the options mentioned in below guidance. Where to set the initiative - Epic hierarchy ? in dedicated initiative project or the other projects holding Epics ? or at global template level in JIRA ? We have the premium license at the moment.\n\n[Configuring initiatives and other hierarchy levels \\| Atlassian Support \\| Atlassian Documentation](https://confluence.atlassian.com/advancedroadmapsserver0329/configuring-initiatives-and-other-hierarchy-levels-1021218664.html)\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/If-we-create-Initiative-above-Epic-level-then-should-we-keep-it/qaq-p/2561494
|
[
"cloud"
] |
{
"author": "Flower7C3",
"title": "Keyboard shortcuts",
"body": "On MacOS JIRA application there are no keyboard shortcuts similar like already exists in JIRA web version.\n"
}
|
[
{
"author": "Dan Breyen",
"body": "[@Flower7C3](/t5/user/viewprofilepage/user-id/1501363) are you referring to shortcuts available inside of a browser on a Mac? I believe that's the only way to access JIRA now. I can't find a MacOS app for Jira with the latest OS. If you're referring to the browser, if it's working differently on a Mac, I'd suggest opening a ticket with support.\n",
"comments": null
},
{
"author": "Piotr Mionskowski",
"body": "I'd really love that feature.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Keyboard-shortcuts/qaq-p/1453133
|
[
"mac",
"mobile"
] |
{
"author": "Jayachandran Chandran",
"title": "How to create issue filter in Jira without affecting already existed issue filter by columns alignm?",
"body": "Actually I tried to create new issue filter in Jira by aligning columns as per the requirement of new issue filter. But, it affects the column aligment on existed issue filter ( so the existed filter's column alignment is also changed by creating new issue filter with new column alignment)\n"
}
|
[
{
"author": "Vikrant Yadav",
"body": "Hi [@Jayachandran Chandran](/t5/user/viewprofilepage/user-id/4030475) first create a filter and save the filter, then open the same filter which you created and select column by using the Filter tab in column, it will not effect other filter columns.![filter icon.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/104618iD838CD3E0995FCFC/image-size/large?v=v2&px=999 \"filter icon.JPG\")\n\nThis issue is already fixed by communtiy :-\n\n<https://community.atlassian.com/t5/Jira-questions/Favorite-filters-not-saving-columns/qaq-p/232603>\n\n<https://support.atlassian.com/jira-core-cloud/docs/save-your-search-as-a-filter/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/How-to-create-issue-filter-in-Jira-without-affecting-already/qaq-p/1443279
|
[
"desktop",
"mobile"
] |
{
"author": "Taeke de Jong",
"title": "Cannot login with Jira mobile app",
"body": "I downloaded the jira server app on my private iphone. The url is https://base_URL/jira.\n\nWhen I do \"Next\" I get this error:\n\nLogin Error: **An unspecified error occurred**.\n\nthe Jira server version is v8.5.4\n\nJira works perfect when I use Safari on my iphone\n\nWith kind Regards\n\nTaeke de Jong\n"
}
|
[
{
"author": "Ivan Halits'kyi",
"body": "Could you please create a [support](https://support.atlassian.com/) ticket? it would be more convenient to investigate the issue that you see. \nOr I can ask the support team to create a ticket on your behalf.Screenshots, Jira details, networking details are needed to understand your issue. We found it common when something doesn't work properly due to requirements of connectivity, or some configuration on Backend. Unfortunately, each *Jira/Confluence* Server/Data Center has a unique setup and may cause issues. Or if a bug we need to reproduce it thus all prerequisites are important.\n",
"comments": null
},
{
"author": "Matt Doar",
"body": "Check your admin hasn't disabled the mobile app plugin module inside Jira?\n\nIf it works in Safari then its not a VPN connection thing\n",
"comments": [
{
"author": "Taeke de Jong",
"body": "I checked and Jira mobile is not disabled, all 41 modules are enabled\n"
},
{
"author": "Taeke de Jong",
"body": "And also Mobile plugin for Jira is enabled, all 20 modules\n"
},
{
"author": "Ivan Halits'kyi",
"body": "Hi, [@Taeke de Jong](/t5/user/viewprofilepage/user-id/558042) , could you specify version of mobile plugin that you are using?\n"
},
{
"author": "Taeke de Jong",
"body": "Jira Mobile version 3.2.8\n\nMobile plugin for Jira version 1.0.5\n\nJira version 8.5.4\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Cannot-login-with-Jira-mobile-app/qaq-p/1456677
|
[
"mobile"
] |
{
"author": "Michelle Chang",
"title": "Tempo app not loading",
"body": "Hello, having trouble loading the Tempo app. It displays this error message below:![Screen Shot 2020-08-17 at 12.47.28 PM.png](/t5/image/serverpage/image-id/107275i283D4394ED988AB7/image-size/large?v=v2&px=999 \"Screen Shot 2020-08-17 at 12.47.28 PM.png\")\n"
}
|
[
{
"author": "Susanne G?tz _Tempo_",
"body": "Hi [@Michelle Chang](/t5/user/viewprofilepage/user-id/4053793)\n\nCan you please create a ticket for this in our Tempo Support system, <https://tempo-io.atlassian.net/servicedesk/customer/portal/6> so we can better investigate this problem.\n\nBest regards, \nSusanne G?tz \nTempo team\n",
"comments": [
{
"author": "Lori Nicolanti",
"body": "I have also been running into this same issue.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Tempo-app-not-loading/qaq-p/1461005
|
[
"mobile"
] |
{
"author": "????????? ????????",
"title": "IOS app Jira Server not connecting to Jira",
"body": "Hello! \nWe use the application Jira Server, but after updating Jira to v8.10.0 it does not connect on iOS (we attach a screenshot) \nBut it works on Android. \nHow to fix it?\n\nAlso administrators checked everything described on the error page, no results((\n\n![IMG_3965.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/101279i3CF0E3D646E6490E/image-size/large?v=v2&px=999 \"IMG_3965.PNG\")![IMG_3964.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/101280i7EBB4A1B440E0F91/image-size/large?v=v2&px=999 \"IMG_3964.PNG\")\n"
}
|
[
{
"author": "Andy Heinzer",
"body": "Hi [@????????? ????????](/t5/user/viewprofilepage/user-id/3812074)\n\nSorry to hear about this problem. I believe that you are seeing a known bug here. Please see [JRASERVER-71217](https://jira.atlassian.com/browse/JRASERVER-71217) for more details.\n\nThere is a workaround detailed there that you can follow to get past this problem. However, I wouldn't recommend this work-around to all environments. The reason for that is because another security bug was fixed by [JRASERVER-71175](https://jira.atlassian.com/browse/JRASERVER-71175). And following this work-around can undo that security fix.\n\nBut I would watch the first linked ticket for updates to this problem. I believe that there is an expectation that an update to the iOS and Android apps would be able to resolve this problem in the long term.\n\nAndy\n",
"comments": [
{
"author": "????????? ????????",
"body": "Thanks!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/IOS-app-Jira-Server-not-connecting-to-Jira/qaq-p/1421013
|
[
"jira-server",
"mobile"
] |
{
"author": "Guillermo Chica Serrano",
"title": "How to configure the screen in JIRA mobile app?",
"body": "Hi colleagues,\n\nI've the free JIRA plan, and i've created a project of a health research field tests.\n\nIn the PC version, the fields order fix to the screen pattern that i've introduced. Nevertheless, in the mobile version, the order is not aligned with my screen one.\n\nHow could i control the JIRA Mobile screen field order for the Tasks?\n\nThank you in advance,\n\nRegards,\n"
}
|
[
{
"author": "Ang?lica Luz",
"body": "Hello Guillermo,\n\nWelcome to Atlassian Community!\n\nWhen using Jira on the mobile version, currently, the fields will not show on the same order as on the web version.\n\nA while ago, I tested and on the iOS app, the fields will be ordered alphabetically and on Android, there is no specific order.\n\nThere is a feature request suggesting the implementation of such ability:\n\n* [Custom fields should follow screen configuration in mobile for create screen](https://jira.atlassian.com/browse/JRACLOUD-71237)\n\nPlease, click on vote and watch to receive updates about the feature.\n\nRegards, \nAng?lica\n",
"comments": [
{
"author": "Zac Kennedy",
"body": "[@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290) - any progress with this? Seems like a basic function\n"
},
{
"author": "Zac Kennedy",
"body": "It has been over a year now, any updates [@Ang?lica Luz](/t5/user/viewprofilepage/user-id/986290) ?\n"
},
{
"author": "Ang?lica Luz",
"body": "Hello [@Zac Kennedy](/t5/user/viewprofilepage/user-id/3843727),\n\nThank you for reaching out to Community!\n\nThe last update is from January and it was posted on the feature request ticket:\n> This is indeed in our radar but we have dependencies that need to deliver some APIs for Mobile apps to integrate the functionality.\n>\n> I hope to give you an update in a couple of months.\n\nPlease, watch the feature request to receive future updates, and feel free to add a comment and mention the assignee.\n\nKind regards, \nAng?lica\n"
}
]
},
{
"author": "MobilityStream",
"body": "Hi [@Zac Kennedy](/t5/user/viewprofilepage/user-id/3843727)\n\nYou can try Mobility for Jira which shows the fields in the proper order and also displays tabs if configured.\n\n[https://marketplace.atlassian.com/apps/1211459/mobility-for-jira-mobile-jira-team?tab=overview\\&hosting=cloud](https://marketplace.atlassian.com/apps/1211459/mobility-for-jira-mobile-jira-team?tab=overview&hosting=cloud)\n\nKind regards,\n\n- The Mobility Team\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/How-to-configure-the-screen-in-JIRA-mobile-app/qaq-p/1380730
|
[
"cloud"
] |
{
"author": "Tuan_Thanh_Le",
"title": "Co an toan khong",
"body": "Dich vu jika an toan ko\n"
}
|
[
{
"author": "JimmyVanAU",
"body": "Jira is safe, including the mobile app.\n\nYou can read more about Atlassian's security at <https://www.atlassian.com/trust/security>\n\nand\n\ntheir Trust Center <https://www.atlassian.com/trust/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Co-an-toan-khong/qaq-p/1372653
| null |
{
"author": "Per Nostell",
"title": "Is it possible to record photos/videos in the mobile app and attach them to an existing jira case?",
"body": "Is it possible to record photos/videos in the mobile app and attach them to an existing jira case? When photos/videos are to be attached to a jira case you:\n\n1. Record the photo/video with the mobile phone.\n2. Attach it to a an e-mail.\n3. Send it to your e-mail account (or connects your phone to the pc and downloads photo/video)\n4. Open it up in your pc\n5. Store it locally\n6. Log into jira\n7. Identify the jira case you would like to upload photo / video to\n8. Upload it\n\nAlternative process only using the phone:\n\n1. Identify the jira case where you would like to store photo / video (or create a new one directly in the mobile app)\n2. Click on icon that connects camera to a jira case directly. Record video / photo directly into the case. Done\n3. An alternative would be to store the photo / video locally at your phone and then come up with a convenient process to smoothly attach photo / video to the jira case.\n\nAn easier process would be to do everything from inside the phone, thus removing a lot of steps and admin time, which I tried to describe in the latter three steps above. This would surely save a lot of time and make it easier for persons to come up with a good Description (or problem statement). One image is equivalent to 1000 words in terms of description of a problem. This woulds allow persons that are less professional in writing to describe a problem. Even better to record a video with sound and upload it directly to the case.\n"
}
|
[
{
"author": "Rayen Magpantay",
"body": "Yes you can!\n\nFor both Jira Cloud iOS and Android, just go ahead and attach files, images, videos to the Jira issue (or case) and it'll update on web. You can do this in your phone, tablet or any device that supports iOS and Android.\n\nFor Jira Cloud Android we actually have a dedicated screen recording feature: <https://community.atlassian.com/t5/Jira-Mobile-Apps-articles/New-feature-Record-your-screen-in-real-time-with-Jira-Cloud-on/ba-p/1335231>\n\nWe're still exploring how we could bring a dedicated screen recording feature within Jira Cloud iOS. For the time being you can record via the iOS native screen recorder and then attach the recording to the Jira issue.\n",
"comments": [
{
"author": "Nexonic Inc",
"body": "Hi , you could also try Nexonic Artify mobile apps (both IOS and android) -- this app allows screen recording and natively upload recorded video to a JIRA ticket (search or create)\n\non Top user can annotate a uploaded video with in their JIRA cloud plugin - please find details here\n\n[https://marketplace.atlassian.com/apps/1222135/video-annotation-mobile-capture?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/1222135/video-annotation-mobile-capture?hosting=cloud&tab=overview)\n\nIOS app listing\n\n<https://apps.apple.com/us/app/artify-by-nexonic-for-jira/id1498595882>\n\nPlease let us know if you need any further details -- thanks\n"
},
{
"author": "James Jam",
"body": "And what about jira data center?\n\nThanks\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Is-it-possible-to-record-photos-videos-in-the-mobile-app-and/qaq-p/1380458
| null |
{
"author": "Dawn Henrich",
"title": "Jira Cloud version",
"body": "Does Jira Cloud associate a version number (i.e. v8.0.1) with each release build? I understand this is cloud version and it's always updating but how are the releases documented? By version number, by date?\n\nIf so, where do I find the version number?\n"
}
|
[
{
"author": "Dan Breyen",
"body": "Hi [@Dawn Henrich](/t5/user/viewprofilepage/user-id/3905187) Did your question get answered?\n",
"comments": null
},
{
"author": "Petter Gon?alves",
"body": "Hello [@Dawn Henrich](/t5/user/viewprofilepage/user-id/3905187)\n\nWelcome to the Atlassian Community!\n\nPer your description, I understand you are trying to get the current version number of Jira cloud application. Is that correct?\n\nIndeed, we document the latest versions of JIRA Cloud by number, however, we don't have a public place to display this information for customers since they are not relevant at all.\n\nThat being said, could you please give us more context on why do you need this information?\n\nAdditionally, you can see the new features shipped for Jira Cloud and the ones in the roadmap at the link below:\n\n[What's new in Jira Software Cloud](https://www.atlassian.com/software/jira/whats-new/core-experiences#shipped)\n",
"comments": [
{
"author": "wcapitani",
"body": "Hi - how do I know if a Jira plugin will be compatible with Jira cloud?\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Jira-Cloud-version/qaq-p/1369991
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Chiew_Chang",
"title": "Estimate time value unit display differently",
"body": "Hi,\n\nFirst, did not find a good place to raise my feedback. Please move/delete the post if it is not the right place. \n\nI just installed the new Jira Cloud for Mac application and notice the display estimate time unit is different between 'Original Estimate' (second) and 'Time Estimate' (hour).\n\nIt will be great if both are in same unit.\n\n![Screen Shot 2020-04-28 at 09.28.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/92448iA9A1EAD6E7DDD6CD/image-size/large?v=v2&px=999 \"Screen Shot 2020-04-28 at 09.28.04.png\")\n\n![Screen Shot 2020-04-28 at 09.28.04.png](https://community.atlassian.com/t5/image/serverpage/image-id/92447i0614B709DAE1B17A/image-size/large?v=v2&px=999 \"Screen Shot 2020-04-28 at 09.28.04.png\")\n\nBest regards,\n\nCT\n"
}
|
[
{
"author": "Andy Heinzer",
"body": "Hi,\n\nThanks for posting this. I agree that it can be confusing to see these values different for what is essentially the same data. I have created a feature request that seeks to standardized the display of these time units across estimation fields. You can see this request in [JRACLOUD-74368](https://jira.atlassian.com/browse/JRACLOUD-74368).\n\nRegards,\n\nAndy\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Estimate-time-value-unit-display-differently/qaq-p/1362565
|
[
"cloud",
"mac"
] |
{
"author": "Utsav Gajjar",
"title": "GTJ does not allow me to sign in. Is there another way?",
"body": "Hello all,\n\nI am trying to sign in to my iPhone app (I've also tried this with Android) but GTJ just doesn't recognise me. This include the Jira Extension on my Chrome browser. All my collegues can sign in no problem. Any ideas what I can do?\n\nI've asked the admin and she couldn't help as everything is authenticated with Google. The message I keep getting is *\"You don't have an Atlassian Jira site to connect **Google To Jira - GTJ*** *to\"*. I've also checked in account details and I do under apps!\n\nThanks!\n"
}
|
[
{
"author": "Carlos Khatchikian",
"body": "[@Utsav Gajjar](/t5/user/viewprofilepage/user-id/3878744) I think you need to raise a support ticket. These type of questions requires the support team to investigate how your instance is configured.\n\nCan you please do that? <https://support.atlassian.com/>\n",
"comments": [
{
"author": "Utsav Gajjar",
"body": "Will do, thanks Carlos\n"
},
{
"author": "Utsav Gajjar",
"body": "Hi [@Carlos Khatchikian](/t5/user/viewprofilepage/user-id/510054) , that link only allows me to 'explore the community' or 'view documentation'. I've asked my admin and she gave me the same link. Is there a specific page I can submit a ticket? Thanks n advance!\n"
},
{
"author": "Carlos Khatchikian",
"body": "You need to login and then it will let you log a ticket\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/GTJ-does-not-allow-me-to-sign-in-Is-there-another-way/qaq-p/1356880
| null |
{
"author": "Hernan_Alonso",
"title": "Deploy the mobile version",
"body": "we have Jira desktop and want to install Jira Mobile on premises. Have you experience installing and deploying it? How long it take in average for an standard implementation?\n\nking regards\n\nHernan\n"
}
|
[
{
"author": "JimmyVanAU",
"body": "Hi Hernan,\n\nWelcome to the community. Can you articulate what you mean by Jira desktop? Do you have a marketplace app which allows you to operate Jira from an application?\n\nNormally Jira is accessed through a browser, so it's not typically seen from the perspective of a desktop.\n\nAs for the deployment of Jira mobile, if you're on Jira Server - this requires a minimum version (?time for an upgrade) and Jira running over https if it's not already. If you're on Jira cloud, then you're good to go.\n\nDeployment of the mobile app will depend on how your team run - do you have an MDM in place? Is your team large? Otherwise you can simply instruct users to download the appropriate app, punch in the URL for Jira and their credentials, and that should be about it :)\n",
"comments": [
{
"author": "Dan Breyen",
"body": "[@Hernan_Alonso](/t5/user/viewprofilepage/user-id/3844870) did Jimmy answer your question? If so, could you possibly mark it as answered? Thx.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Deploy-the-mobile-version/qaq-p/1340425
|
[
"mobile"
] |
{
"author": "Muhammad Fahad",
"title": "Any template available to manage CAPA Processes in Jira or Jira SD?",
"body": "Dear Experts,\n\nI'm studying a CAPA system requirements. Suggestion is to use JSD where workflow needs to follow 8D (<https://asq.org/quality-resources/eight-disciplines-8d>) and 4M1D industry methods.\n\nWondering if you guys have built any similar system in past? Is there any template or guideline available? Please share your ideas or thoughts.\n\nThank you\n"
}
|
[
{
"author": "Matteo Gubellini _SoftComply_",
"body": "Hello [@Muhammad Fahad](/t5/user/viewprofilepage/user-id/461585) , we have built something similar on Confluence if you are interested. It does not follow the exact 8D method, but it can be adapted to the purpose.\n\nRegards\n\nMatteo\n",
"comments": [
{
"author": "Muhammad Fahad",
"body": "Hi [@Matteo Gubellini _SoftComply_](/t5/user/viewprofilepage/user-id/641360) , Great to know. If possible, can you please share a bit more details on how you guys achieved this using Confluence?\n\nThank you\n"
},
{
"author": "Matteo Gubellini _SoftComply_",
"body": "Hi [@Muhammad Fahad](/t5/user/viewprofilepage/user-id/461585) , we have created a workflow with electronic signatures using Comala Document Management for Server. There is a similar version on cloud too. The downside is that you cannot link the completion of fields with transitions, but you have electronic signatures which I don't think are available on Jira.\n"
},
{
"author": "Muhammad Fahad",
"body": "Thanks alot [@Matteo Gubellini _SoftComply_](/t5/user/viewprofilepage/user-id/641360)\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Any-template-available-to-manage-CAPA-Processes-in-Jira-or-Jira/qaq-p/1343938
|
[
"cloud",
"jira",
"jira-cloud",
"jira-service-desk"
] |
{
"author": "lourdes",
"title": "How to automate process in Jira next gen cloud",
"body": "Hi I would like to make some proceses automatic in Jira , How can I do that?\n\nKind regards\n\nLH\n"
}
|
[
{
"author": "Dan Breyen",
"body": "[@lourdes](/t5/user/viewprofilepage/user-id/3829887) if you're on the cloud, you should have access to create Automation for Jira from the website. I don't think automation can be setup in the Mobile App.\n\nDid Andy answer your question previously?\n",
"comments": null
},
{
"author": "Andy Heinzer",
"body": "Hi Lourdes,\n\nI see you are using Jira Cloud next-gen, and want to be able to setup some automation of tasks there. However the way this question came into our system, I'm a little confused on where exactly you want to be able todo this.\n\nAre you looking to be able to do this via the mobile app?\n\nOr are you just wanting to be able to do this in your Jira Cloud site in your browser?\n\nI don't expect the automation features to exist in the mobile app just yet, but you should actually be able to do this today when visiting a next-gen project in your browser. I took a closer look at your account, I can see that you have an existing license for Automation for Jira Cloud. As you may or not know, Atlassian acquired CodeBarrel, the makers of Automation for Jira, a few months ago, and have been working to integrate the features of this add-on into Jira Cloud. So you actually should be able to do this today in next-gen projects.\n\nHowever it's possible that your particular Cloud site might not have this ability today. In my own next-gen project, I can go to project settings and then I see an Apps menu item like so:\n\n![Screen Shot 2020-03-31 at 11.05.40 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/88560i9EB33C5A1CAD58D7/image-dimensions/200x349?v=v2 \"Screen Shot 2020-03-31 at 11.05.40 AM.png\")\n\nYou can navigate here to setup automation in a next-gen project.\n\nIf for some reason you don't see this, I think it would be best if we create a technical support case to investigate the specifics of your Cloud site and determine why you can't see this. As a site-admin you should have the ability to do this today. You can do this by going to <https://support.atlassian.com/contact> and select 'Technical issues and bugs', and then be sure to choose your Jira Cloud site with the URL included. This will make sure to direct your request to our Cloud support team.\n\nPlease let me know.\n\nAndy\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/How-to-automate-process-in-Jira-next-gen-cloud/qaq-p/1336667
|
[
"cloud",
"mobile",
"next-gen"
] |
{
"author": "Eniola_Oladipo",
"title": "Unique Jira server ID for microsoft Teams",
"body": "Hi,\n\nI'm configuring a new team of 8 on Microsoft Teams and I want to integrate Jira server app on Microsoft Teams. Each time i try to connect, I'm being prompted for a server ID which I'm unable to find.\n\nCan you help? where can i find the server ID to upload onto Mircosoft Teams?\n\nThanks\n"
}
|
[
{
"author": "Dario B",
"body": "Hello [@Eniola_Oladipo](/t5/user/viewprofilepage/user-id/3830025) ,\n\nThere are chances that with server-id they mean the URL to access your Jira site, but not knowing what you are using for the integration and which steps you are following I cannot be sure.\n\nSo, in order to be able to help, we will need a bit more information. Specifically:\n\n1. I can see you have access to a free Jira Cloud instance, but you say this is for Jira Server. Can you kindly confirm whether you use Jira Server or Cloud?\n2. Are you using any markeplace app for this integration or anything else?\n3. Please point us to the documentation you are following and point to the step\n\nCheers, \nDario\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Unique-Jira-server-ID-for-microsoft-Teams/qaq-p/1333139
|
[
"mobile"
] |
{
"author": "mattjared",
"title": "Are there version requirements for Jira Mobile Apps?",
"body": "Hello! I was wondering if there were version requirements for Jira Mobile Apps. Thanks!\n"
}
|
[
{
"author": "Rayen Magpantay",
"body": "Hi Matt, \n\nFor Jira Cloud mobile apps: <https://atlassian.app.link/getjiramobile> \n\nThe minimum version requirements are Lollipop MR1 for Android and \niOS 12 for iOS.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Are-there-version-requirements-for-Jira-Mobile-Apps/qaq-p/1323852
|
[
"cloud",
"mobile"
] |
{
"author": "Laucha Fersztand",
"title": "Can I create a bug tracking project on the app?",
"body": "I can create a bug tracking project on the web and then open it on the app. But if I create a project on the app, the template I can choose are: Kanban, scrum, Project management, Task tracking and process control. But not bug tracking. ![S00229-211924.jpg](/t5/image/serverpage/image-id/84868i93E49BFE5CC3E2CD/image-size/large?v=v2&px=999 \"S00229-211924.jpg\")![S00229-211917.jpg](/t5/image/serverpage/image-id/84869i1DBADDFE284F649B/image-size/large?v=v2&px=999 \"S00229-211917.jpg\")\n"
}
|
[
{
"author": "Hannah McKenzie",
"body": "Hi [@Laucha Fersztand](/t5/user/viewprofilepage/user-id/3786278),\n\nWelcome to the Community.\n\nAt this stage, it's not possible to create a bug tracking template via mobile. We'll continue to take feedback on board regarding this template.\n\nIn the meantime, you are correct that you can create it on web, and view on mobile.\n\nCheers,\n\nHannah\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Can-I-create-a-bug-tracking-project-on-the-app/qaq-p/1313813
|
[
"mobile"
] |
{
"author": "Dave Menconi",
"title": "When splitting a Jira issue, is there a way to copy the custom fields?",
"body": "According to this [document](https://confluence.atlassian.com/jirasoftwareserver079/creating-issues-and-sub-tasks-950291239.html#Creatingissuesandsub-tasks-Splittinganissue), when you split an issue it doesn't copy custom fields.\n\nBut I have a required custom field (platform) that I want to make sure it copied. Otherwise every issue in the system has a platform value except issues created with a split. No bueno!\n\nI'm not sure exactly how an issue split works but, presumably, it has to create a new issue so it has to go through the create issue transition? Is there some way I could add something to that? \n\nI'm in Cloud using (obviously) jira software in an agile board (in this case Scrum).\n"
}
|
[
{
"author": "Ang?lica Luz",
"body": "Hello Dave,\n\nThank you for reaching out to Atlassian Community!\n\nWhen splitting an issue, it's not possible to copy custom fields on Jira Server or Cloud.\n\nThere is a feature request suggesting the implementation of this ability:\n\n* [Save the custom field details when using Split issue feature in Backlog](https://jira.atlassian.com/browse/JRACLOUD-64934)\n\nPlease, click on vote and watch to receive updates about the feature.\n\nThe documentation you mentioned is related to Server and the Cloud documentation has more details about what happens when an issue is split:\n> - The new issue will be of the same issue type as the original issue. For example, if you split a story into two or more issues, the new issues will also be stories. \n> - The new issue will have most of the same details stored in the original issue, including priority, component, label, etc. \n> - The issue details that won't be copied over include work log, comments, issue history, issue links, etc --- though the original issue will be linked to the new issue. \n> - The new issue will have the summary that you entered upon splitting the issue. \n> - If the original issue has estimates, you'll be able to enter estimates for the new issues as well. You can also update the estimate of the original issue as necessary. \n> - The issue status also returns to the first step of the corresponding workflow, and the resolutions are cleared.\n\n[Create an issue and a sub-task](https://support.atlassian.com/jira-software-cloud/docs/create-an-issue-and-a-sub-task/)\n\nRegards, \nAng?lica\n",
"comments": null
},
{
"author": "C W",
"body": "Hey Dave!\n\nI had a similar use case and was able to figure this out today with the automation tool. Here's how I got it to work:\n\n1. Use the **Issue Linked** trigger pick the **Issue split** type\n\n2. Create a branch rule with the **Destination issue** type\n\n3. Add the **Edit issue** action, select the 'Copy from...' option and click on the default 'Current Issue' value and change to 'Trigger Issue'\n\nBest of luck!\n\nCaurie\n",
"comments": [
{
"author": "Michael Gloeckner",
"body": "Hi Caurie,\n\nthank you very much! With the automation tool, the values are taken over when splitting. Very good. That is exactly what we needed.\n\n![https://community.atlassian.com/t5/image/serverpage/image-id/130676iAD16C808AC0C4B2D/image-size/large?v=1.0&px=999](https://community.atlassian.com/t5/image/serverpage/image-id/130676iAD16C808AC0C4B2D/image-size/large?v=1.0&px=999 \"Screenshot 2021-02-16 at 15.23.30.png\")\n\nBest regards\n\nMichael\n"
},
{
"author": "C W",
"body": "Awesome! I didn't even realize you could change the from to the 'Trigger Issue' so that cleans up my automation and eliminates the 'Create Variable' component. I updated the above steps to match the streamlined process.\n\nThanks!\n"
},
{
"author": "IT Platforms",
"body": "Any thoughts on how to deal with fields such as the \"Team\" field that comes from Tempo Planner app which is not an \"available\" field to be selected in the \"choose fields to set\" step of edit issue?\n\nI can hardcode a team number into \"additional fields\" JSON section, but we would need to somehow make that JSON reference dynamic and simply a copy of the parent issue team number:\n\n{ \n\"fields\": { \n\"customfield_11001\": \"**\\<team number\\>**\" \n} \n}\n"
},
{
"author": "Mathias Richter",
"body": "Hi IT Platforms, you can copy the Team field by using this snipped: \n\n{ \n\"fields\": { \n\"customfield_10100\" : \"{{triggerIssue.fields.customfield_10100}}\" \n} \n}\n\nThis is what we use for the Advanced Roadmap Team Field. For sure your Custom Field ID will be different, so this needs to be adjusted before you can run the automation in your environment.\n"
},
{
"author": "Alexa",
"body": "Hi IT Platforms,\n\nI found a way to dynamically pull the Team field into the copied issue: <https://community.atlassian.com/t5/Jira-Software-questions/Teams-option-unable-to-edit-using-automation/qaq-p/2197615#M291300>\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/When-splitting-a-Jira-issue-is-there-a-way-to-copy-the-custom/qaq-p/1330783
|
[
"cloud",
"jira-software"
] |
{
"author": "Alexandru Popa",
"title": "Cannot see card in board after creating one in Android Jira Server mobile app",
"body": "Hello,\n\nWe have Jira Server and we're excited about using the mobile apps too. The problem is that on the Android app, I create a card by I am unable to see it after. I need to close the application and the open it again to see my recently created cards. This does not happen on the iOS app.\n\nIt this a know bug and if yes then is there a fix in sight?\n\nThank you,\n\nAlex\n"
}
|
[
{
"author": "Artour Bakiev",
"body": "Hi [@Sabtain Khan](/t5/user/viewprofilepage/user-id/3550460)\n\nThanks for feedback. This issue is going to be addressed in the next coming release.\n",
"comments": null
},
{
"author": "Hannah McKenzie",
"body": "Hi [@Sabtain Khan](/t5/user/viewprofilepage/user-id/3550460),\n\nWelcome to the Community.\n\nI've passed your question onto the Jira Server mobile team, so they can get back to you with accurate info.\n\nCheers,\n\nHannah\n\n*Jira Cloud mobile team*\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Cannot-see-card-in-board-after-creating-one-in-Android-Jira/qaq-p/1312107
|
[
"mobile"
] |
{
"author": "Phil Greenway",
"title": "Can't Compile Apps for iOS6 using XCode 4.5 because of JMC",
"body": "This is the error I am getting:-\n\nld: file is universal (3 slices) but does not contain a(n) armv7s slice: /Users/sikosis/Dropbox/Code/Back2BackFM/Back2BackFM/JIRAConnect/JMCClasses/Libraries/CrashReporter.framework/CrashReporter for architecture armv7s\n\nclang: error: linker command failed with exit code 1 (use -v to see invocation)\n\nIt's to do with JMC's CrashReporter.\n"
}
|
[
{
"author": "Gi Lee",
"body": "You can download the PLCrashReporter source and build rev 454 or newer and replace the existing CrashReporter library that is bundled with JMC. This has been working for me for without any issues using the current tip of JMC.\n\nWarning: I don't actually know what ramifications that this will cause as I did this blindly without really looking at if this something that is acceptable. ;-) Perform at your own risk.\n",
"comments": null
},
{
"author": "Kim Rasmussen",
"body": "But building on the active architecture only, doesn't it mean that we will be unable to build for iPhone 5 ?\n",
"comments": null
},
{
"author": "Phil Greenway",
"body": "In Xcode's Targets, Build Settings ... I found a section called \"Build Active Architecture Only\" which was set to No.\n\nI set it to Yes and then I was able to compile the app.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/Can-t-Compile-Apps-for-iOS6-using-XCode-4-5-because-of-JMC/qaq-p/126510
|
[
"mobile",
"cloud",
"jira-cloud"
] |
{
"author": "Cesar Vieira",
"title": "How to set a custom field with a description data?",
"body": "I need to set a cutom field with a data of the description of a Card. How can a do it?\n"
}
|
[
{
"author": "Carolina Lopez",
"body": "Hi Cesar, welcome to the Atlassian Community!\n\nYou can use [Trello Automation](https://support.atlassian.com/trello/docs/automation-overview/) to automatically set the Custom Field to part of the data in the description field. To make this happen, it's important to understand the pattern your description follows. For instance, consider the following description, where the highlighted part is the text I want in the Custom Field:\n> First part of the description. \n> Text: **custom field value** and other details\n\nFollowing this, you'll need to create a rule that triggers when the description is added, and the relevant text for the Custom Field is replaced by a wildcard. You can use this rule as an example:\n\n```\nwhen the description of a card contains \"Text: {*} and\", set custom field \"A\" to \"{wildcard1}\"\n```\n\nAs you can see, we need to specify the text before and after the section we want to capture for the Custom Field. This way, the rule will trigger anytime the description contains a text within that pattern.\n\nThis document has more details and wildcard examples: \n[Pattern matching and wildcards](https://support.atlassian.com/trello/docs/pattern-matching-and-wildcards/)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/How-to-set-a-custom-field-with-a-description-data/qaq-p/2814155
|
[
"cloud",
"trello-cloud"
] |
{
"author": "anitaunderwood",
"title": "Why are all of the colors changed?",
"body": "All of the cards on my boards have a black background now and all the colors I had have changed. They are incredibly dark. What happened? And can they be changed back? We were using specific colors to identify companies that use those colors in their logos.\n"
}
|
[
{
"author": "Gaurav Kataria",
"body": "You can toggle between light and dark themes on your Trello boards by clicking the circle in the top right corner of your Trello boards (it is your account photo/avatar), then click on 'theme' and select 'Light' This video shows how to do it <https://www.youtube.com/watch?v=LJ1bJGKs_os>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Why-are-all-of-the-colors-changed/qaq-p/2814148
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Revenue Bdeo",
"title": "Salesforce Power Up doesn't work",
"body": "Hi, from some months ago the Salesforce power-up integration with Trello didn't work. I'm not sure which is the cause because I've not made changes in Trello's settings during the summer.\n\nThe power-up doesn't show anymore in the Trello cards. I've tried deleting the app or cleaning the data.\n\nDoes anyone know how to solve it?\n"
}
|
[
{
"author": "Carolina Lopez",
"body": "Hi there, welcome to the Atlassian Community! \n\nCan you recall roughly when the Power-Up stopped working? \nAlso, could you kindly verify if there have been any changes to your Salesforce subscription? The Salesforce Power-Up currently works with the Salesforce Performance, Enterprise, Unlimited, and Developer tiers, or the Professional Edition with the optional [API access enabled](https://help.salesforce.com/articleView?id=000326486&type=1&mode=1).\n\nOnce I have these details, I'll be glad to investigate further.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Salesforce-Power-Up-doesn-t-work/qaq-p/2814070
|
[
"cloud",
"powerup",
"salesforce",
"trello-cloud"
] |
{
"author": "yassine Jeridi",
"title": "my account was hacked and the hacker deleted two workspaces",
"body": "hello Atlassian community , i'm here to urgently look for a solution , my account was hacked and the hacker deleted two of my workspaces , i need to get them back , they include all of my startup informations and managments !!!\n"
}
|
[
{
"author": "Shikha Verma",
"body": "Hi [@yassine Jeridi](/t5/user/viewprofilepage/user-id/5594395) Welcome to the community! \n**Contact Atlassian Support Immediately:** Go to the Atlassian Support page and create a support ticket explaining your situation. Provide as much detail as possible about the deleted workspaces.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/my-account-was-hacked-and-the-hacker-deleted-two-workspaces/qaq-p/2814051
| null |
{
"author": "Pninit Rozenberg",
"title": "Trello email automation",
"body": "Hi \nI've created a few automated emails, and I'd love some assistance: \n1. How can I send emails to specific members in one rule? commas don't work as separators \n2. Is there a way to exclude the member who performed the action from the email? \nfor example - If I moved a card to \"In Progress\" I'd like everyone but me to get the email notification. how can I do that? currently, everyone on the card are getting all the emails. \n\nThanks! \n"
}
|
[
{
"author": "Carolina Lopez",
"body": "Hi Pninit, welcome to the Atlassian Community!\n\nYou can separate email addresses using semicolons (;). While there isn't a direct method to send the email to all board members but you, the best approach would be to add their email addresses to the rule.\n",
"comments": [
{
"author": "Pninit Rozenberg",
"body": "Thanks Carolina \nIt will be harder to do so on a card level though. \nI'd like to send automated email reminders/notifications based on the card activity, but to exclude the person who made the action. Which differentiate. \nAre there any variables I can use as email recipients? or exclusion rules? \n\nThanks, \nPninit \n"
},
{
"author": "Carolina Lopez",
"body": "Hi Pninit! \n\nI'm afraid there isn't a way to exclude recipients from the email. If the person who made the action is always part of the card in your workflow, you can create a rule like this as a workaround: \n\n```\nwhen a card is added to list \"To do\", remove member @{username} from the card, send an email notification to every member on the card with subject \"Test\" and message \"Test\", and add member @{username} to the card\n```\n\nHowever, if there are situations when the person making the action isn't part of the card, this rule will add them anyway. \n\nI know how this feature would be helpful, so I created a suggestion with our product team which you can access here: [TRELLO-673](https://jira.atlassian.com/browse/TRELLO-673) \n\nI would also recommend you to visit that suggestion, log in with your Atlassian account, and click **Start watching this issue** on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.\n"
},
{
"author": "Pninit Rozenberg",
"body": "Hi Carolina \nThank you for your reply and assistance!\n"
}
]
}
] |
https://community.atlassian.com/t5/Trello-questions/Trello-email-automation/qaq-p/2814059
|
[
"cloud",
"trello-cloud"
] |
{
"author": "ibrahim alahideb",
"title": "Assign dates and add members to checklists",
"body": "we can not Assign dates and add members to checklists![4mB-dwLlzdYEQ0AFNM-32rXJIXN4JAU7erTK.png](/t5/image/serverpage/image-id/347716i266E3FBBF7E65613/image-size/large?v=v2&px=999 \"4mB-dwLlzdYEQ0AFNM-32rXJIXN4JAU7erTK.png\")\n"
}
|
[
{
"author": "Gaurav Kataria",
"body": "Please make sure that the specific board is within your Premium Workspace. Advanced checklists (ability to assign members and due dates) is only available on boards within the paid Workspace.\n\nIf your board is outside the Premium workspace then please move it to your Premium workspace <https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Assign-dates-and-add-members-to-checklists/qaq-p/2814036
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Joey Haimes",
"title": "How to automate a custom field based on date calculations in Trello?",
"body": "Hi everyone,\n\nI'm trying to create an automation in Trello that can help track whether a task (sending a letter to a client) is completed within a specific time frame. Here's the scenario:\n\nAfter a meeting, the letter must be sent to the client within 10 working days (WDs). If the \"Sent to Client\" date is within this time frame, the status should be \"No Breach.\" However, if it's sent after 10 WDs, the status should automatically change to \"Breach.\"\n\nFor example:\n\n* Meeting on Monday, 2nd September\n* Client must receive the letter by the close of business on 16th September (10 WDs)\n* If the letter is sent on or before 16th September, set custom field 'Breach' as \"No Breach\"\n* If the letter is sent after this, \"Breach\"\n\nIs it possible to set up an automation in Trello to automatically calculate working days and set a field (like a label or custom field) based on whether the task was completed on time or not?\n\nAny guidance would be greatly appreciated!\n"
}
|
[
{
"author": "Carolina Lopez",
"body": "Hi Joey! \n\nIf I understood your use case correctly, you can use automation to achieve your goal.\n\nStart by creating the following Custom Fields:\n\n* \"Meeting date\" as a date field\n* \"Sent to Client\" as a checkbox field\n* \"Sent to Client date\" as a date field\n* \"Status\" as a dropdown field with the options \"Breach\" and \"No Breach\"\n\nThen you can create a rule to fill the \"Sent to Client date\" Custom Field when \"Sent to Client\" is checked. Here's an example:\n\n```\nwhen custom field \"Sent to Client\" is checked, set date custom field \"Sent to Client date\" to now\n```\n\nAfter that, create two rules that trigger when the \"Sent to Client date\" is filled, one for each status, and add a filter for cards with the \"Meeting date\" field set to a date less/more than 10 working days ago. Use these rules as examples:\n\n```\nwhen custom field \"Sent to Client date\" is set in a card with custom field \"Meeting date\" set to a date less than 10 working days ago, set custom field \"Status\" to \"No Breach\"\n```\n\n```\nwhen custom field \"Sent to Client date\" is set in a card with custom field \"Meeting date\" set to a date more than 10 working days ago, set custom field \"Status\" to \"Breach\"\n```\n\nLet me know if this helps!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/How-to-automate-a-custom-field-based-on-date-calculations-in/qaq-p/2814008
|
[
"automation",
"cloud",
"custom-field",
"due-date",
"trello-cloud"
] |
{
"author": "Simon Johnston",
"title": "Why won't my Zoho Power-up show while enabled",
"body": "I have disabled, re-enabled, logged out, logged back in, refreshed the browser a dozen times, and still the power-up won't display.\n\nI get a flashing grey block sometimes with the 'no entry' sign when I hover my mouse, and the that disappears too.\n"
}
|
[
{
"author": "Augusto Lisboa",
"body": "Hi Simon!\n\nThe document \"<https://support.atlassian.com/trello/docs/troubleshooting-power-ups-not-loading/>\" should be useful in this case\n\nIf not, it might be better to contact Zoho's Support [email protected]\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Why-won-t-my-Zoho-Power-up-show-while-enabled/qaq-p/2813961
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Samih Reslan",
"title": "Subscription issue",
"body": "i have upgraded my plan for 30 users 2 months ago, now i cant edit my workspace on Trello, can someone please look into the issue?\n"
}
|
[
{
"author": "Augusto Lisboa",
"body": "Hi, Samih. I'm Augusto from the Atlassian Team.\n\nI've checked your account, and it seems the issue was related to your card.\n\nCan you please update the credit card information?\n\nUpdate the credit card on file {#toc-hId--327484216}\n----------------------------------------------------\n\nTo change the credit card being billed for your Workspace:\n\n1. Click the Workspaces dropdown option from the top navigation bar\n\n2. Select the Workspace\n\n3. In the sidebar, click \"Settings\"\n\n4. From the dropdown options, click \"Billing\"\n\nClick **Change** in the **Payment Method** section and add your new card's details. Only Workspace admins can update the credit card.\n\n<https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/>\n\nLet me know how it goes!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Subscription-issue/qaq-p/2813720
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Suangsorn Phienvej",
"title": "unable to open workspace, the board show \" We're having trouble loading this board.\"",
"body": "Hi, Atlassian Team [@Oliver S](/t5/user/viewprofilepage/user-id/5067658)\n\nOur project workspace was unable to be opened again.\n\nIt displays the message ++\"We're having trouble loading this board.\"++\n\nLast week, the same issue occurred; why does it keep happening?\n\nCould you please solve it? and please let me know what's causing the issue.\n\nThank you.\n"
}
|
[
{
"author": "Oliver S",
"body": "Hi Suangsorn,\n\nThanks for reaching out!\n\nSorry for the trouble - we experienced a period yesterday (similar to last week) where some users were unable to access boards.\n\nOur engineers have now deployed a fix, and your board should be back up and running as normal. Sorry for the impact to your work.\n\nThanks for your patience.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/unable-to-open-workspace-the-board-show-quot-We-re-having/qaq-p/2813672
| null |
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